ETegro Hyperion RS830 G3
ETegro Hyperion RS830 G3
Table of Contents
1. Product Introduction .......................................................................................................... 1
1.1. System Module Installation ...................................................................................... 2
2. System Setup .................................................................................................................. 10
2.1. System BIOS setup .............................................................................................. 11
2.2. Clear CMOS ......................................................................................................... 26
3. Common Problems and Troubleshooting ........................................................................... 28
3.1. Restarting the Server ............................................................................................ 29
3.2. Problems When Starting the Machine .................................................................... 30
3.2.1. System cannot be powered up ................................................................... 30
3.2.2. Monitor doesn’t display ............................................................................... 30
3.2.3. Installation system can’t find hard disk ........................................................ 30
3.2.4. Keyboard and mouse do not work. .............................................................. 31
3.2.5. System blue screen, halt or restart. ............................................................. 31
3.2.6. Machine alarm ........................................................................................... 31
3.3. Additional Notes ................................................................................................... 33
4. Installation Guide ............................................................................................................. 34
4.1. Cabinet Preparation .............................................................................................. 35
4.2. Components Required for Server Installation .......................................................... 36
4.3. Guide Rail Adjustment .......................................................................................... 37
4.4. Install the Guide Rail to the Cabinet ...................................................................... 38
4.5. Install Server into Cabinet ..................................................................................... 40
Chapter 1. Product Introduction
Hyperion RS830 G3 is a 6U, large-scale high-density rack server, applicable to eight Intel Xeon E7
series processors, at most 64 DDR3 RDIMMS applicable to 2TB of system memory; RS830 G3
possesses the characteristics of high-performance , high reliability and easy expansion, easy management and so on, meeting the demands of high-end industry’s core business applications.
Due to the large packed weight upon delivery, the specialty forklift machine should be
used in moving the shipping container. If you move manually, there should be at least
4 people operating simultaneously. Ignoring the warning may result in serious personal injury.
If you want to put the server into the cabinet through guide rail or the tray, you must
first install the host chassis into the cabinet for sure of safe operation of the heavy
product, then the processing module, power modules, hard drivers and other equipment into the chassis.
There is detailed operation instruction of the disassembly and assembly of module,
modules and components on the side of the cover of the host chassis for the reference of maintenance or expansion.
To ensure the system’s cooling effect, please uncover the film on the cover plate of the
server and then power up to use it.
Product Introduction
1.1. System Module Installation
The host chassis and the processing modules of your RS830 G3 server system are packed separately to ensure the transport safety.
Please first install the separately-packaged processing modules into the host chassis
before official usage.
Before unpacking the product, you need to confirm the correspondence between host
chassis box and module box according to the labels on the packaging box. Install the
host chassis and processing module with the same serial numbers and do not mixed
install them with different numbers, otherwise the system will not function properly.
During the installation and dismantlement of machine modules, you should wear the
attached anti-static gloves to protect components from electrostatic damage; the anti-static gloves are placed in the general accessories box in the host chassis box.
Unpack host
The layout perspective view of the host box is as follows:
1. Split the rubber seal on the box with paper cutter and take out rails, power cord and accessory box on the dummy panel (shown below) in the box for subsequent use and then remove the
dummy panel from the box.
2. Take out the upper pad, open the sealed plastic bags and take out the host to place it on the table, as shown below:
if you plan to install the server in the cabinet, please refer to the attached “Quick
Guide” for installation instruction after carrying out the host.
Unpack processing modules
Product Introduction
RS830 G3 Sever System contains 2 processing modules which are separately packaged in one
box upon receipt. Then 2 processing modules are packaged by carton as a whole.
1. Split the rubber seal on the box with paper cutter and take out the 2 separately packaged processing modules.
2. Split the rubber seal on package of processing module with paper cutter, open the package,
take out the pad, and then carry out the module.
You can indentify each processing module according to the labels on the box. The location of the
label is as follows:
Install processing module
Each server is configured with two processing modules. Please install them into upper
processing module slot and lower slot respectively according to the label instruction on
the processing module box.
1. Lift the module to insert its back horizontally into the module slot of chassis, and evenly force it
back into the chassis, as shown below:
1. After pushing the processing module into the bottom of the chassis, turn over the wrench on
both sides of the module to let the hook fully locked, as shown below:
Product Introduction
Technical Specifications
Processor type
CPU of Intel Xeon E7 series
Socket-LS(LGA 1567)
Chipset type
Intel Boxboro-EX IOH + ICH10
Memory type
DDR3 ECC Registered memory
Memory slot number
Support to extend 16 memory boards, each
supporting 4 memory slots
Total memory capacity
Support Max. memory of 2TB
I/O interface (1 I/O Riser)
PS/2 interface
2 rear PS/2 interfaces
USB interface
4 rear USB interfaces, 4 front USB interfaces
(only 2 available in the mode other than double-partition mode)
Serial interface
1 rear serial interface
Network interface
2 RJ45 network interfaces
Management interface
1 special RJ45 management interface
Display interface
1 rear VGA interface
Display controller
Controller type
IO Riser integral AST2050 display controller
display RAM
8MB display RAM
Hard disk controller
Product Introduction
Technical Specifications
SATA controller
(1) IO Riser integrating 2 SATA interfaces
External SAS RAID card to support
Network card
Integrating Intel 82576 Dual Gigabit network
Network card controller 1/2
PCI extended slot
PCI type bus
PCI-Express bus supporting full height extended card
PCI-E slot
6 PCI-Express 2.0 x8 non-hot plug slot 3 PCIExpress 2.0 x16 hot plug slot
Hard disk
Hard disk type
2.5-inch SAS hard disk
Supporting max. 18 pieces of 2.5-inch SAS
hard disks (Including 8 rear hard disks as optional function configuration)
External memory driver
SATA CD-ROM or USB CD-ROM (optional)
Power supply
Supporting 4 1200W or 1050W hot-plug power
module and 3+1 redundancy
Power input
AC 100-240V, 50-60Hz
Physical specification
External dimension of the package
Host machine: 1168mm × 722mm × 587mm
(depth x width x height) Module: 1168mm ×
721mm × 279mm (depth x width x height)
Overall dimension
W(width)442mm; H(height)264mm;
Host machine (package) gross weight: 61Kg
Module (package) gross weight: 40Kg:
Environment parameters
Working environment temperature
10°C -35°C
Storage and transportation temperature
-40°C -55°C
Working humidity
35%-80% relative humidity
Storage and transportation humidity
20%-93% (40°C ) relative humidity
Front view
Product Introduction
Hard drive bay
Storage module
LCD touch screen
5.25" bay
Central control
Storage module
For installation of hard disk, hard disk rear panel and 6 cooling fans
Processing module 1/2
For installation of processor, memory and system fan; In dual partition mode: processing
module 1 is the primary partition and processing module 2 is the secondary partition
5.25′′ bay
The extended 5.25’ equipment is optional such
Hard drive bay
Ten 2.5’hot-plug hard disks can be installed with
the sequence referring to the label on the host
machine; In dual partition mode: hard disks ID0
- ID3 serve the secondary partition and ID4 ID9 serve the primary partition
LCD touch screen
The functional module is optional to realize the
localized visual monitoring and management of
the system; Refer to the relevant documentation
for detail operation instruction
Central control module
For installation of the front control panel and
LCD touch screen
Front-control panel
For ON/OFF operation and indication of relevant status indicator. The machine integrates
the top and bottom front control switches and
indicators serving the secondary and the primary partitions correspondingly; Only the front control panel serving the primary partition is applicable in the mode other than the dual partition
View of front control panel
Product Introduction
Status LED
Green indicator is on: normal running of the
system after startup Indicator is off: the system
is not powered up normally
Warning LED
Red indicator is on: system failure Indicator is
off: the system is not powered up or there is no
selfchecking fault The indicator is on in red during the initial powering process of the system
and then off automatically if no self-checking
The yellow indicator is on when confirming the
system ID The function needs the management
software to realize this function.
USB port
USB equipment can be connected
Reset button
Reset button for the system The reset operation
needs a pointed tool
Power button
System power button The button is on with blue
background after powering up
Indicator for the hard disk bay
Function and description
Hard disk locatiing indicator
If a hard disk is installed, the indicator twinkles
in blue when locating the hard disk.
Hard disk status indicator
The green indicator is on: no read or write activity in the hard disk The green indicator twin7
Product Introduction
Function and description
kles: read or write activity is going on in the
hard disk The red indicator is on: hard disk failure Rebuild:The red indicator twinkles: the hard
disk is being rebuit
Rear view
Function and description
Power module
The system supports extension of 4 hot-plug
power modules and 3+1 redundancy; The power module needs the attached special power
line; The quantity of power module depends on
the actual configuration.
Keyboard port
PS/2 keyboard can be connected
Mouse port
PS/2 mouse can be connected
VGA port
For connection of display equipment with standard VGA interface
Serial port
For connection of serial interface equipment
USB ports
For connection of USB equipment
LAN ports
Each IO Riser integrates 2 Gigabit network interface. The top one is network 2 and the bottom one is network 1
Management port
Independent RJ45 100M management interface. The system monitoring and management
can be realized by the integral BMC
Slot 0: PCIE 2.0 x8 non-hot plug slot
Slot 1: PCIE 2.0 x8 non-hot plug slot
Slot 2: PCIE 2.0 x16 hot plug slot
Slot 3: PCIE 2.0 x8 non-hot plug slot
Slot 4: PCIE 2.0 x16 hot plug slot
Slot 5: PCIE 2.0 x8 non-hot plug slot
Slot 6: PCIE 2.0 x16 hot plug slot
P C I E e x t e n s i o n slot
Slot 7: PCIE 2.0 x8 non-hot plug slot
Slot 8: PCIE 2.0 x8 non-hot plug slot
1. If the machine configure is single 4-processor
server, slots 3, 4 and 5 are not available.
2. If the machine configure is dual partition
mode, slots 3, 4 and 5 serve the secondary partition and other slots serve the primary partition.
Product Introduction
Function and description
3. The external GPU card can only be installed
into PCIE2.0x16 slots 2 and 4. Each GPU card
affects the adjacent 1 PCIE2.0x8 slot (3 and 5)
to be unavailable.
4.PCIE hot plug: is log-in effective and ineffective before login.
IO Riser(optional)
The IO Riser should be configured to serve the
secondary partition when the system is configured with dual partition. The management interface of IO Riser is not available.
Hard disk slot (optional)
Eight pieces of 2.5’ hard disks are optional at
the rear hard disk slot of the server.
the amount of I/O interface in the above table is under the condition of configuring 1 IO
● Start the server
1. First correctly connect the monitor, keyboard and mouse. Then connect all power modules with
the effective power strip or outlet by using the attached power cable.
2. Press the switch button on the front panel of the server, the fan will run and system start to power up and self-test.
3. The server will boot from the first device set in BIOS starting-up management. If the device is
unavailable, it will continue to boot the rest corresponding device. Note: according to the configured memory capacity, it will take 2 minutes or lon- ger to connect to the server’s monitor.
● Close the server
1. Closing down the server can be achieved through the operation under the operating system.
2. Closing down the server can be achieved through manually pressing the switch button on the
front panel.
after the above two ways, although the server stops running, some voltage is still in a
usable state, when the system can start up through remote management; to achieve
complete shut down, you need to disconnect the system’s AC power (unplugging the
power line or turning off power strip).
Chapter 2. System Setup
In this chapter, the BIOS function setup of this server is introduced. Only the operator or the administrator with qualification of system maintenance can implement these operations described in
this part.
System Setup
2.1. System BIOS setup
BIOS is a basic input and output system. The system parameter and the hard disk parameter can
be adjusted through special set program. BIOS has great influence on the system start and running, so setting parameters improperly may arose the conflict among the hardware resource, or reduce the system run performance. Hence understanding the BIOS setup is significant to the configuration of your server. If no especial requirement, you are suggested to use the default value
and not alter the parameters optionally.
Before the server BIOS setup is altered, please record the corresponding original setup. Hence when there are operating problems in the system due to the option altered,
the setup can revert.
Ordinarily the factory default system value is the optimized setup. Don’t try to alter the
parameters before you understand their denotations.
The common setup is introduced in detail in this paper. The less referred options in the
application procedure are simply explained or not.
The content of the BIOS is diverse based on the different configurations of the products; hence the detailed introduction is elided.
How to Enter the BIOS Setup
Power on and start the server, when displaying the picture of “Inspur logo”, a progress bar will appear on the bottom of the screen and prompt “Hit [Space] for Boot Menu”. Press [Space] when the
progressive bar moving to the right of the screen, the system enters BIOS setup.
If the server is configured with external PCI-Express card (eg. SAS RAID card), there
is no progress bar prompting “Hit [Space] for Boot Menu” when displaying the picture. When the logo picture disappears, an installation interface of expansion ROM
would present. After its installation, the screen would go black and the progressive bar
There are some items cannot be set in BIOS, for example some information on
system’s automatic detection and configuration.
Keyboard Command Bar
for selecting the upper menu or item
for selecting the next menu or item
<Esc> or <F2>
The two buttons are used to back to superior
menu in any sub-menu. Button <F2> is only
System Setup
used to back to the superior menu of the current menu, while button <Esc> is used to back
to superior main directory. Button <F2> is only effective on the deeper sub-menu, when button <F2> is effective, there is written information “F2=Previous Page” on the upper left of the
When the option to select is sub-menu, it can
be activated by pressing <Enter>. When the option is the characteristic value setting bar, <Enter> can used to display the options list.
If you need to modify the BIOS setting as default, enter each sub-menu in the “Device Manager” menu after entering the BIOS setting interface and press <F9> to restore the default
settings for each option and press <F10> to
save the settings.
After modifying the BIOS settings, there is a yellow character tip of NV (New Value) presenting
on the bottom of the screen. If you want to save
the changes, press <F10>. The disappearing of
the yellow tip means the success of preservation.
Introduction of the BIOS system menu
BIOS setting interface can be logged in according to the described operation above. It mainly includes the main menu setting options as shown by the following figure.
System Setup
Skip BIOS setting interface to continue the system boot operation.
Boot Manager
The system boot and management menu from
which to select the startup device currently
Device Manager
Device management menu which displays the
configuration information and feature of each
device on the main board
Boot Maintenance Manager
The boot and maintenance management menu
which can configure the needed starting mode
and sequence including other options such as
system restart and so on.
1. Continue menu
Select the menu and press the enter key will skip BIOS configuration interface and continue the
system boot operation.
2. Boot Manager menu
Select the menu and press the enter key will display the following system bootable option list.
Once an option in the list is selected, the system will start from the corresponding device of the option.
The list as shown by the figure is scanned and formed automatically by BIOS during the startup
process. The boot item constitution is in relation to the detail configuration.
In some cases, a device can correspond with multiple different options. “Primary Slave CDROM”
and “EFI DVD/CDROM” in above figure represent the same physical equipment. However, “Prima13
System Setup
ry Slave CDROM” option indicates the boot in legacy mode while “EFI DVD/CDROM” indicates the
boot in EFI mode. “EFI Internal Shell” indicates the EFI Shell in BIOS Rom.
3. Device Manager menu
Decice Manager menu provides most system information and the configuration information of the
main components in the system including CPU, IOH and ICH and so on configuration options.
Select the menu and press the enter key will log in the following menu interface.
Display the main information of the system such
as each version information, memory speed
and memory capacity; Set the system date and
time and so on.
The configuration information of some advanced features of the system including CPU
setting, memory topology, memory RAS feature
setting, IOH setting and ICH setting and so on.
Security setting option. The options in Advanced will be secured by a password after setting the option. The password is needed before
change one setting.
● Main
Select the menu to check some basic system information, system date and time and revise the
system date and time.
System Setup
Use the arrow key to select one option and use – and + key to set the field value.
● System Date:MM/DD/YY
Set the system date with the format of [month/day/year].
● System Time: 24 hours
Set the system time in 24-hour system with the format of [hour/minute/second].
● Advanced
The menu contains the configuration information of most system features. The menu options in it
may varies with the version of BIOS.
System Setup
BIOS Setting
Processor Configuration
Processor configuration option
Memory Configuration
Check the memory topology
Memory RAS Configuration
Memory RAS function configuration option
ICH9/ICH10 Configuration
ICH configuration function option
IPMI BMC Configuration
BMC configuration function option
Miscellaneous Configuration
Other function configuration option
◆ Processor Configuration
The detail information of the processor can be checked and the hyper-threading and so on can be
set in the menu.
There are too many options in the menu which can’t be displayed completely on one screen. It can
be selected by items with the up and down arrow keys or by screen with the PageUp and PageDown keys.
IOS Setting
Number of CPUs
No options
Display the total running core
(thread) number in the system
Processor ID
No options
Processor ID information
Processor Version
No options
Processor name, model and
speed information
System Setup
IOS Setting
Microcode Revision
No options
Current Microcode version of
the processor
L1, L2 and L3 Cache RAM
No options
Each cache size of the processor
Processor Socket
No options
CPU chassis number
Processor Frequency
No options
Processor operation frequency
No options
Running core quantity in the
processor Number 0-9 indicates the core in Enable status in the CPU currently. Letter
“D” indicates the core at the position is in the Disable status.
Letter “X” indicates the core in
the CPU at the position is inexistent.
Enable Disable
The hyper-threading function
switch (is only effective for
CPU with the hyper-threading
function). The option works for
all CPU in the system with the
default setting being Enable.
Enabled cores per socket
Select the Enable core quantity
1 to number of cores per sockin each CPU. The option works
for all CPU in the system.
Core Configuration
Select APIC Style
FaxMode X2APIC
Faxmode mode (default for
windows and redhat linux systems) and X2APIC mode (for
system versions including
suse11, red-hat6 and above)
are optional.
Turbo Mode
Enable Disable
Intel Turbo Boost technology
supporting switch with the default being Enable.
Enable Disable
Intel Vanderpool technology
supporting switch with the default being Enable.
◆ Memory Configuration
The configured memory topology of the machine can be checked in the Memory Topology submenu of the menu. The following figure shows that Branch0 and Branch1 of CPU0 are fully configured with single 4GB memory.
System Setup
◆ Memory RAS Configuration
The menu includes the function configuration options including Patrol Scrub, SDDC (single device
data correction), DDDC (double device data correction, supported in WestMere-Ex series processor), Memory Mirror and Memory Sparing and so on.
System Setup
BIOS Setting
Patrol Scrub
Enable SDDC
Double Chip Kill
InterSocket Mirror
Disable; Enable
With the function being Enable,
CPU will read and verify all
memory installed in the system
in a certain period (24 hours). It
will correct the ECC error initiatively. The advantage over the
common ECC function is that
ECC can only find error when
reading the memory. This function can find and correct the
ECC error in the memory without rea
Disable; Enable
With the function being Enable, once the error quantity
in a short period of a memory chip exceeds the threshold
value, the right content will be
copied from another backup
chip to correct the error on; The
default is Disable.
Enable; Disable
With the function being Enable,
if the error in one memory exceeds a certain threshold value, the memory controller will
execute SDDC process first.
If there is another mem¬ory
chip with the error quantity exceeding the threshold value
in short period, then there will
be backup chip to replace the
mem¬ory chip with error and
the memory chip with error
shall not be further used; The
default is Enable
Disable; Mirror
With the function being Enable,
the system will check the memory distribution automatically. If
there is memory corresponding
with CPU, it will regard CPU 0,
2, 4 and 6 as the mirror master and CPU1, 3, 5 and 7 as
the mirror slave of above. During memory writing of the system, it will write the content
into both the master and the
slave. If there is memory error
which cannot be corrected in
the master x[x=0,2,4,6], the lat-
System Setup
BIOS Setting
er read and write of master x
can be realized by slave x directly; The default is Disable.
Memory Sparing Enable
Disable; DIMM; Sparing; Enable; Rank Sparing Enable
Memory Sparing is to back up
a DIMM or Rank. If there is a
DIMM or Rank with too much
ECC error in a memory board,
the system will use the backup DIMM or Rank. The original DIMM or Rank with error
shall not be used again; The
de- fault is Disable.
◆ ICH9/ICH10 Configuration
The menu contains the device information of ICH SATA and options for configu- ration of SATA
BIOS Setting
SATA Port 0/1/2/3
no options
Display the SATA device information connecting with ICH
SATA port currently.
Configure SATA as
Set SATA controller as IDE or
AHCI mode with the default being IDE.
◆ IPMI BMC Configuration
System Setup
The menu contains options to check and set BMC.
BIOS Setting
Enable/Disable Log ECC Error
Enable; Disable
to BMC
This item sets whether ECC Error can be Logged to BMC or
not with the default being Enable.
BMC Status
No options
Display the current status of
System Interface Type
Interactive interface type of
BMC and the system
Base Address
No options
Display the Base Address of
BMC Firmware Version
No options
Display the firmware version of
IPMI Version
No options
Display the version of IPMI
RMCP IP Address
No options
Display IP address of BMC
◆ Miscellaneous Configuration
Miscellaneous options where some network options can be configured.
System Setup
BIOS Setting
Enable Directory Assisted
Enable; Disable
Open and close DAS function
with the default being Enable.
Disable; Enable
Network boot switch. There is
network boot option in Boot List
if it is set as Enable with a network card. The default is Disable.
Boot to Network
Select the output path of the
serial port in POST stage.
COM1: output from serial port 1
Serial Port Select
COM1; COM2; Disable
COM2: output from serial port
2. The serial port information
can be read out from BMC with
the set- ting.
Disable: close the serial port
The powered system status after power failure:
After Power Failure
Stay off; Power on
Stay off: Power off status.
Startup needs pressing of the
on-off key
System Setup
BIOS Setting
Power on: Power on status (default)
● Security
Security option provides password setting, current password change and unlock- ing and so on.
Options in “Advanced” menu can be locked or unlocked by “Admin password” or “Unlock Setup”.
After logging in the menu, the display “Admin Password” indicates there is no password set for
the system. Select “Admin Password” to popup a dialogue box and set the password. After setting
the password, the option will be changed to “Unlock Setup” and the configurable options in “Advanced” menu will be locked to be unchangeable.
When the locked options in BIOS needs to be configured, select “Unlock Setup” and enter the
password in the dialogue box popup to unlock.
1. Boot Maintenance Manager menu The menu is used to boot the maintenance management.
The setting in it affects the options in “Boot Manager” menu with immediate effect.
Select the menu and press the enter key to log on the following interface:
Boot Options
The device boot and priority can be configured in the submenu
of Boot Option.
System Setup
Boot From File
Select to boot from a special document (\EFI\BOOT\ It is usually
used for boot a system installed in EFI mode.
Set Time Out Value
Set the automatic boot timeout when booting a system. Time out
value indicates the waiting time at the Setup Menu progress bar
before logging on the operating system.
Reset System
Select the option and press enter key to restart the system immediately.
● Boot Options
Select the option and press enter key to log on the following submenu where the device boot and
priority can be configured.
BIOS Setting
Go Back To Main Page
Go back to main page.
Add Boot Options
Add a boot option
Delete Boot Options
Delete a boot option
Change Boot Order
Change the boot order
Set Legacy HardDisk Drive Order
Scan all bootable Legacy HardDisk drive and
select Legacy HardDisk boot order (only the drive of the first priority can be displayed in Boot
Set Legacy CD-ROM Drive Order
Scan all bootable Legacy CD-ROM drive and
select Legacy CD-ROM boot order (only the dri24
System Setup
BIOS Setting
ve of the first priority can be displayed in Boot
* “Legacy” and “EFI” are two different kinds of boot modes.
After logging on “Change Boot Order” submenu, select “Change the Order” option and press the
enter key. The device boot order can be set by -/+ key in the option list popup.
Press the enter key to confirm after change. Then select “Commit Changes and Exit” in the superior menu and press the enter key.
System Setup
2.2. Clear CMOS
Open the Chassis Upper Panel
Open the chassis upper panel according to the following methods:
1. Power off the system (turn off the AC power);
2. Loosen the two screws (identified as letter A in the figure below) fixed on the upper panel at the
back of the chassis;
3. Use your two thumbs to vertically press the chassis upper panel buckle (identified as letter B in
the figure below) forcibly and at the same time push it to the back-end of the server;
4. If you can’t push it to the back, lift the panel to take it off (identified as letter C in the figure below).
Clear CMOS
The following figure shows the Clear CMOS jumper position in the IO Riser, and the following
jumper state is default:
System Setup
Jumper name
Function description
CMOS jumper
Jumper’s function
Pin 1-2 short circuit is in normal
state (default)
Pin 2-3 short circuit is in
cleared state
You must shut down the system and cut off power supply when clearing the CMOS
and need to keep for 5 seconds after short connecting pin 2-3; then re-short connecting pin1 with pin 2 of J17 jumper to restore the original state.
After completing this operation, please install the upper panel.
Chapter 3. Common Problems and
This chapter focuses on the common problems and Trouble-shooting of the server. If you are not
sure about the cause of a failure and its removal method, please contact our customer service
center for solution. Note: When replacing or installing hardware device for the server, you should
disconnect the power cable from the server completely. It is recommended to use the antistatic
wrist strap and to earth-connect the other end to provide electrostatic protection when dismounting
the server.
Common Problems
and Troubleshooting
3.1. Restarting the Server
When a failure occurs, try to restart the machine according to the following methods first.
How to operate
Restart the software, clear up system RAM and
restart the operating system.
Clear up system RAM, self-check the POST
again and restart the operating system.
Reset button
Cold boot again, switch off and restart the system power in order to clear up the system RAM,
to self-check the POST again, to restart the op- Power button
erating system and to power up all the peripherals again.
Common Problems
and Troubleshooting
3.2. Problems When Starting the Machine
Some problems often occur when the machine is started, generally due to incorrect hardware installation and configuration. You may find and solve the problems referring to the following methods.
3.2.1. System cannot be powered up
After pressing the power button, the power light is not on and the system maintains non-electric
state. Please try the following steps:
1. Check whether your power socket can supply power normally and the power cable is correctly
2. Repeatedly press the power button to start the machine (pay attention not to exerting too much
3. Disconnect the power cable from the system and open the chassis to check.
4. Check the fastness of the cable connection and accessory plugging in the chassis.
5. Pack the chassis, connect the power cable correctly and start the machine.
3.2.2. Monitor doesn’t display
It can be powered on (the host can start and run normally), but the monitor doesn’t work:
1. Check the correctness and fastness of the signal cable and power cable connected to the monitor.
2. Make sure to power on the monitor.
3. Adjust the contrast and brightness of the monitor to confirm whether it can display or not.
4. Shut down the system and disconnect the power cable to check whether there is curve in the
pin for connecting end of the monitor signal cable and the host.
5. Find another monitor for test if possible.
3.2.3. Installation system can’t find hard disk
1. When installing the system directly booting from the system CD, if it prompts that no hard disk
can be found, please check the normality of the disk state and power- on self-check hard disk
2. If the power-on self check can detect the hard disk but the hard disk can’t be detected when the
system is installed, it may be caused by the following conditions:
● If you are using Ruijie management software disk to install system, after you input the navigation
serial number and other system installation information, the system prompts “no matched storage
controller”, please reconfirm the navigation serial number.
Common Problems
and Troubleshooting
● If you are using the system CD to boot and install the operating system directly, the hard disk drive is generally added through the floppy. When using USB floppy to add the drive, please set the
BIOS first and close the onboard floppy controller.
● Please check whether the floppy drive is correct or not (the drive for external RAID card should
be made directly from the attached RAID card driver CD) and whether there is fault in the floppy
3.2.4. Keyboard and mouse do not work.
1. Check whether the cable joint of the mouse and keyboard is plugged and connected correctly.
Make sure the joint pin has no curve.
2. Check whether the mouse setting in the control panel of the operating system is correct or not.
3. Clean the scrolling and drive shaft of the mouse.
4. It is suggested that you use the keyboard and mouse tested for compatibility by Inspur group or
replace with other keyboard and mouse for testing.
3.2.5. System blue screen, halt or restart.
For blue screen, restart or halt of the machine in the utilization of the windows system, you may resort to the following measures:
1. If other external non-Inspur components or some application program software are installed before the fault, it is suggested removing it and going on to test your server.
2. Use the latest antivirus software for antivirus test.
3. It is suggested that you record the displayed information code for blue screen, such as: stop
c000000218…..; stop: 0x0000007b. This kind of information reveals problems in the system. It
is suggested that you reinstall it.
4. If all above operations fail to solve the problem, it is suggested that you backup the file winnt/minidump in disk C, and call the service center for support from professional technical engineers who may ask you to provide minidump file for further analysis on the cause for blue
screen and halt. If there is no minidump folder in disk c, please refer to the following steps:
right-click on My Computer, select <Property>→<advanced>→<startup and recovery>, then select <settings>, change <write debugging information> in the next page to “small RAM dump”
and restart the machine. The system will produce minidump file automatically in the next blue
3.2.6. Machine alarm
If there’s machine alarm in startup or utilization process, please refer to the following measures:
1. If this happens after you plugged in some external board card, you may need to pull off this device and to do another power-on test. If the alarm goes off, it shows that your external board
is incompatible with the machine. It is suggested not using it anymore; If the alarm is still on,
please go on referring to the following steps.
2. Locate the alarm sound:
Common Problems
and Troubleshooting
● when the alarm sound is from the front of the chassis, usually we notice abnormal changes of
the fault indicating light. There is the possibility of abnormal fans or hard disk module;
● If the alarm sound is from the rear of the chassis, please check whether a redundant power supply is configured or not and whether there is an abnormal status light of the power supply module
or a module without power cable (when power alarm goes on, the shield switch can be pressed to
stop it); ● If the alarm sound is in the chassis, the alarm may be from the motherboard, RAID card
or hard disk back plate. If it is also accompanied by no display on the monitor or power on faults,
there is high possibility of something wrong on motherboard. You can try to pull or plug RAM or
clear CMOS; if the starting self-check is normal and the alarm starts when the RAID card is under
test, and there is abnormal array information displayed, then it is likely that the RAID card has set
off the alarm. There may be array abnormality; when the hard disk back plate alarms, there is always abnormal status light of the hard disk on the front panel, which can be used to our advantage.
Common Problems
and Troubleshooting
3.3. Additional Notes
1. In order to guarantee the reliability of the system, it is suggested that you use the component of
the relevant model tested and authenticated by us when expanding and equipping components.
2. Please guarantee the fine electricity utilization environment of the server, normal state of voltage input and earth-connecting condition as well as temperature and humidity and so on within
the normal range.
3. For special needs, when transferring the server, pay attention to avoiding the vibration and carry
out in power-off condition.
Chapter 4. Installation Guide
If you intend to install the server into the cabinet through the guide rail or tray, considering the
weight of the product, you are supposed to firstly install the main chassis into the cabinet for the
sake of operation safety and then install the processing module, power module and hard disk into
the main chassis.The server installation shall be complete by the joint efforts of at least three persons.
Before powering up and using the server, please remove the plastic protective film on the server
chassis in advance.
Installation Guide
4.1. Cabinet Preparation
Angle rail adjustment: In order to ensure that the RS830 G3 server can be normally installed into
the cabinet, the space between the front and the rear angle rails of the cabinet can be adjusted to
be larger than 620mm and the maximum angle rail space shall be no larger than 805mm.
Leveling cabinet: the cabinet must be installed in a stable place. Adjust the four support feet at the
bottom of the adjustment cabinet to make the cabinet stable on the ground. Meanwhile, dismount
the cabinet door for convenience of guide rail installation.
Cabinet grounding: to avoid electric shock, a grounding device must be installed in the cabinet.
If the server power line is installed in the power socket, which constitutes a portion of the cabinet, grounding should be properly provided for the cabinet. If the server power line is inserted into the power socket in the wall, the grounding device in the power socket just provides grounding
for the server, and then proper grounding protection for cabinet and other internal devices should
be provided. If so, the internal of the cabinet should be already grounded. Please don’t change the
ground joint in the cabinet unless it is of absolute necessity.
Temperature: if installed in the cabinet, the operation and working temperature of the server can’t
be lower than 5°C and higher than 35°C .
Ventilation: the cabinet used by server cluster must provide enough wind current for the front of the
server to ventilate, and must ensure 4100Btu heat discharge per hour. The cabinet selected by the
cluster and ventilation condition must correspond with requirements of the server.
Installation Guide
4.2. Components Required for Server Installation
Following items are included in the RS830 G3 Server Installation Suite:
1. Front bracket 2 pieces
2. Rear bracket 2 pieces
3. Fixing screws 1 package
● The front bracket and the rear bracket have already been connected.
● There are 12 fixing screws (M6*16) accompanying the guide rail.
Installation Guide
4.3. Guide Rail Adjustment
Please refer to the following description for two guide rail adjustments. First loosen the three nuts
that fasten the front and rear bracket, adjust the guide rail to the proper depth, as shown in figure
2 and 3; for the depth adjustment, the user can execute actual measurement adjustment with measuring tools, such as measuring tape; also, the user can modify the depth by referring to the depth
of the cabinet.
Installation Guide
4.4. Install the Guide Rail to the Cabinet
1. Pinpoint the installation position of the guide rail on the cabinet. Properly adjust the screw hole
in the front bracket of the guide rail to the fixed hole on the angle rail of the cabinet, making
the locating bumps of the bracket penetrate the fixed hole on the angle rail, fix the guide rail
and cabinet with 3 guide rail fixing screws (M6*16); and then adjust the screw hole in the back
bracket of the guide rail to the fixed hole on the angle rail of the cabinet and fix them with 3
guide rail fixing screws (M6*16). The M6*16 screws should be fastened in the highest, middle
and lowest hole of the bracket, as shown in figure 4 and 5.
please ensure that the front end of the guide rail is flat with the rear end and the right
side of the guide rail is flat with the left side.
Installation Guide
1. Fix the three nuts that fasten the front and rear rail, as is shown in figure 6.
Installation Guide
4.5. Install Server into Cabinet
1. Raise the server and approach it to the cabinet, let the rear side of the server face the front side
of the cabinet, gently place the server on the bracket of the guide rail.
2. Steadily push the server into the cabinet.
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