Install and Activate Your Purchased Modem

Install and Activate Your Purchased Modem
Install and Activate
Your Purchased Modem
Installing your new Internet
modem to a cable outlet
without Home Phone service
Activate your new modem
Connect the free end of the coaxial cable to your cable outlet and
other end of the coaxial cable to the IN of your modem.
This is typically located on the bottom of the modem (usually
follows letters “MAC” or “EA”, e.g. MAC 00-12-ab-34-cd-5e).
Once the modem you purchased is connected properly, the modem
needs to be activated to get the service.
1. Locate the modem ID (MAC Address)
2. Call 1-800-TWC-HELP (1-800-892-4357)
Use the phone number associated with your account to identify
yourself in the automated system and say, “activate”.
You’ll be connected with an agent.
COAXIAL CABLE
PURCHASED
MODEM
IN
CABLE OUTLET
Installing your new Internet
modem to a cable outlet
with Home Phone modem
If you have TWC Home Phone service, you will need the TWC-leased
modem. There will be no monthly fee to keep the TWC modem for
your Home Phone service.
A. Remove the existing cable connection from the back of the current
phone modem and connect it to the input connection on the splitter.
B. Connect one end of the coaxial cable to one of the splitter outputs
and connect the other end to the phone modem.
C. Connect one end of the second coaxial cable to the other splitter
output and connect the other end to the modem you purchased
(for computer or router).
COAXIAL CABLE
C
COAXIAL CABLE SPLITTER
A
CABLE OUTLET
PURCHASED MODEM
OUT
IN
B
COAXIAL CABLE
TWC PHONE MODEM
Provide your modem ID (MAC address) to the agent who will add your
new modem to your account and activate it for service.
Return your TWC-leased
Internet modem
Please return the TWC-leased modem with the power cord
using one of the options below:
A. Return the modem to a TWC store. Visit twc.com/stores to
find a location near you.
B. Follow the equipment return instructions on the prepaid mailing
label that came with your cables.
Unreturned modems may result in recurring monthly modem
lease fees to your account.
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