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NBX
®
Cordless Telephone
Guide
NBX Networked Telephony Solutions
System Release 6.0
Part Number 900-0340-01
Published July 2006 http://www.3com.com/
3Com Corporation
350 Campus Drive
Marlborough, MA
01752-3064
Copyright © 1998–2006, 3Com Corporation. All Rights Reserved. No part of this documentation may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from 3Com Corporation.
3Com Corporation reserves the right to revise this documentation and to make changes in content from time to time without obligation on the part of 3Com Corporation to provide notification of such revision or change.
3Com Corporation provides this documentation without warranty, term, or condition of any kind, either implied or expressed, including, but not limited to, the implied warranties, terms, or conditions of merchantability, satisfactory quality, and fitness for a particular purpose. 3Com may make improvements or changes in the product(s) and/or the program(s) described in this documentation at any time.
If there is any software on removable media described in this documentation, it is furnished under a license agreement included with the product as a separate document, in the hardcopy documentation, or on the removable media in a directory file named LICENSE.TXT or !LICENSE.TXT. If you are unable to locate a copy, please contact 3Com and a copy will be provided to you.
UNITED STATES GOVERNMENT LEGENDS:
If you are a United States government agency, then this documentation and the software described herein are provided to you subject to the following:
United States Government Legend: All technical data and computer software is commercial in nature and developed solely at private expense. Software is delivered as Commercial Computer Software as defined in DFARS 252.227-7014 (June 1995) or as a commercial item as defined in FAR 2.101(a) and as such is provided with only such rights as are provided in 3Com’s standard commercial license for the
Software. Technical data is provided with limited rights only as provided in DFAR 252.227-7015 (Nov
1995) or FAR 52.227-14 (June 1987), whichever is applicable. You agree not to remove or deface any portion of any legend provided on any licensed program or documentation contained in, or delivered to you in conjunction with guide.
Unless otherwise indicated, 3Com registered trademarks are registered in the United States and may or may not be registered in other countries.
3Com, the 3Com logo, and NBX are registered trademarks of 3Com Corporation. NetSet and pcXset are trademarks of 3Com Corporation.
Other brand and product names may be registered trademarks or trademarks of their respective holders.
C
ONTENTS
Comments on the Documentation 11
Setting Up Your Password and Voice Mail for the First Time 13
Starting the NBX NetSet Utility 16
Navigating the NBX NetSet Utility 16
Setting Your Accessibility Options 16
2 3C OM 3106C AND 3107C C ORDLESS T ELEPHONES
Telephone Buttons and Controls 20
Programmable Access Buttons 25
Status Lights for System Appearance Buttons 26
Base Unit Controls and Functions 27
4
Changing Your Name Announcement and Personal Greetings 35
Listening from Your Computer 36
Listening from Your 3Com Cordless Telephone 37
Listening from Any Internal 3Com Telephone 37
Listening from an External Location 37
Information About Your Messages 38
Creating and Sending a Message 41
Using Voice Mail Group Lists 42
Modifying or Deleting Groups 43
Marking a Message as Private or Urgent 45
Other Ways to Manage Your Voice Mail Messages 45
Setting Call Forward from the Telephone 53
Setting Call Forward from the NBX NetSet Utility 55
Announced (Screened) Transfer 59
Establishing a Conference Call Using Feature Codes 60
Disconnecting the Last Person That You Called 61
More About Conference Calls 62
Initiating Camp On With Call Transfer 63
Initiating Automatic Callback 66
More About Automatic Callback 66
5 P ERSONALIZING Y OUR T ELEPHONE
Guidelines About Features on 3Com Telephones 69
Special Case: One-Touch Speed Dials 78
Managing Off-site Notification Using the Telephone 84
Preventing Unauthorized Use of Your Telephone 85
5
6
Feature Codes with 3Com Telephones 89
7 G ETTING M ORE FROM Y OUR T ELEPHONE S YSTEM
Listening to Your Messages in Your E-mail 96
Internal and External Caller ID 97
Calling Line Identity Restriction (CLIR) 98
Directed Call Pickup on a Specific Telephone 99
Automatic Call Distribution Groups, Hunt Groups, and Calling Groups 100
Automatic Call Distribution 100
Agent Role for 3Com Cordless Telephones 107
Supervisory Monitoring Terminology 107
More About Supervisory Monitoring 109
Starting a WhisperPage Session 111
How Configurable Operators Work 115
Using Message Waiting Indicator to Telephone 117
Dialing a Call to a Remote Office 118
Through a Personal Speed Dial 122
A T ELEPHONE I NSTALLATION AND M AINTENANCE
Selecting the Installation Location 126
Connecting the Telephone Cords 127
Applying Power to the Base and Charging Units 128
Installing the Base Unit on the Wall 130
Installing the Charging Unit on the Wall 131
Attaching the Beltclip to the Handset 134
Installing the Handset Battery Pack 135
Charging the Handset Battery Pack 137
Charging an Optional Spare Battery Pack (3Com 3107C) 138
Cleaning the Battery and Charging Unit Contacts 139
Important Safety Instructions 140
Electrical and EMI Precautions 142
7
8
FCC C LASS B V ERIFICATION S TATEMENT
A
BOUT
T
HIS
G
UIDE
How to Use
This Guide
This guide is intended for anyone using:
■
3Com ® 3106C Cordless Telephones
■
3Com ® 3107C Cordless Telephones
It includes information about using the NBX Voice Mail system and the
NBX NetSet ™ administration utility for personal telephone settings.
If the information in the release notes (readme.pdf) on the NBX Resource
Pack CD differs from the information in this guide, follow the instructions in the release notes.
Table 1 shows where to look for specific information in this guide.
Table 1 Where to Find Information
If you are looking for information about
How to get started with your new telephone
The 3Com 3106C and 3107C Cordless Telephones
NBX Voice Messaging features
Using standard telephone features
Personalizing your telephone
Enhanced system features
Feature codes
Telephone installation, maintenance, and troubleshooting information
References to all topics in this book
Turn to
10 A BOUT T HIS G UIDE
Conventions
Table 2 defines some commonly used words and phrases in this guide.
Table 2 Common Terms
Term
Auto Attendant
Administrator
Receptionist
User
Definition
The set of voice prompts that answers incoming calls and describes actions that a caller or user can take to access individual services.
The person who is responsible for maintaining your
3Com Networked Telephony Solution.
The person who answers the majority of incoming telephone calls. In some business environments, this person may be a switchboard operator.
A person who has a single 3Com Telephone or an analog telephone connected to the NBX system through an ATC card or the single-port ATA device.
Icon
Table 3 lists icons that are used throughout this guide.
Table 3 Icons
Type Description
Information note Information that describes important features or instructions.
Caution Information that alerts you to potential loss of data or potential damage to an application, system, device, or network.
Warning Information that alerts you to potential personal injury.
Documentation 11
Documentation
The documentation set for 3Com NBX Networked Telephony Solutions is designed to help 3Com Telephone users, installers, and administrators maximize the full potential of the system.
The NBX Resource Pack CD contains many guides to the NBX products and their related 3Com applications.
When you log in to the NBX NetSet utility as a user, you can view the PDF versions of the NBX Telephone Guides and NBX Feature Codes Guide by going to Resources > Phone Guide and Feature Code Reference pages, respectively and clicking their associated links. You can similarly view the Quick Reference Guide by clicking the Telephone Quick
Reference link. The NBX NetSet utility also includes a searchable Help system with Help buttons on each screen.
Comments on the
Documentation
An administrator who logs in can also see the NBX Installation Guide and the NBX Administrator’s Guide.
Your suggestions are important to us. They help us to make the NBX documentation more useful to you.
Please send your e-mail comments about this guide or any of the
3Com NBX documentation and Help systems to:
Include the following information with your comments:
■
Document title
■
■
Document part number (found on the front or back page)
Page number
As always, please address all questions regarding the NBX hardware and software to your 3Com NBX Voice-Authorized Partner.
12 A BOUT T HIS G UIDE
G
ETTING
S
TARTED
1
As soon as you are given a telephone and extension number, you need to set up a password and record your name announcement and personal greeting.
This chapter covers these topics:
■
■
■
Setting Up Your Password and Voice Mail for the First Time
Setting Up Your
Password and
Voice Mail for the First Time
The procedure by which you set up your password and voice mailbox for the first time depends on:
■
The kind of telephone that you have
■
The kind of voice messaging system on your NBX system. Ask your administrator what kind of voice messaging is active on your system.
For details on tones and feature codes, see
.
To set your password for the first time if your system uses NBX
Messaging:
1 Press the Message button, which is the bottom-right button on the
3106C and the 3107C.
2 Follow the voice prompts.
The password you specify provides access to your inbox and to the NBX
NetSet utility.
14 C HAPTER 1: G ETTING S TARTED
To set your password for the first time If your system uses a voice messaging application other than NBX Messaging:
1 Use this code sequence to set your password for the NBX NetSet utility:
Feature button
+ 434
+ new password
+ #
+ repeat your new password
+ #
3Com recommends that you use the same password for the NBX NetSet utility and your messaging application.
For all voice messaging systems:
■
Use only 4- to 10-digit numbers
■
To change your password if your system uses NBX Messaging:
1 Press the Message button on your telephone and login to your mailbox.
2 Follow the NBX voice prompts to change your NBX password (which changes your NBX NetSet utility password, because they are the same).
Message button
+ old password
+ #
+ 9
+ 2
+ follow the prompts
To change your password if your system uses a voice messaging application other than NBX Messaging:
1 Use this code sequence to change your password for the NBX NetSet utility.
Feature button
+ 434
+ current password
+ #
+ new password
+ #
+ repeat your new password
The NBX NetSet
Utility
The NBX NetSet Utility 15
If you forget your password, the administrator can reset it to your extension.
After you set your initial NBX password, continue to follow the voice prompts to record your name announcement. Your name announcement tells callers that they have reached your voice mailbox. Then follow the voice prompts to record your personal greeting. Your personal greeting lets callers know important information about you, for instance, that you are on vacation, available at another number, or unavailable for a specified amount of time.
At any time you can change these greetings or record more than one personal greeting and choose which one is active. See
Name Announcement and Personal Greetings”
The NBX NetSet administration utility has two interfaces:
■
Administrator — Your administrator logs in with a special password and uses the NBX NetSet utility to manage and configure system-wide telephone settings and many of the settings for your telephone.
■
User — As a telephone user, you log in to the NBX NetSet utility with your own system ID (your extension) and password to:
■
View and change your telephone’s personal settings, such as speed dials, ringer tone, and specify where you want your calls to go when you cannot answer them (your call coverage point).
■
■
■
Listen to and delete your voice messages from your computer as an alternative to managing calls on your telephone.
View your call permissions, certain current feature settings, and the internal user directory to call other users on your system.
Log in to and out of one or all hunt groups and calling groups of which your telephone is a member.
See
,
, and
Chapter 7 for discussions about the
standard and enhanced features that you can monitor and change in the
NBX NetSet utility. See
for voice messaging features.
If your NBX system uses a messaging application other than NBX
Messaging, voice messaging features are available through your messaging application. See the application’s documentation rather than using this Guide.
16 C HAPTER 1: G ETTING S TARTED
Starting the NBX
NetSet Utility
To use the NBX NetSet utility, you need a computer that is connected to your local area network (LAN) and that has a web browser. (You do not need Internet access.) To start the NBX NetSet utility:
1 Ask your administrator for the IP address (or DNS host name) for your
NBX system. In the web browser on your computer (Microsoft Internet
Explorer version 5.5 or later is optimal), enter the IP address (or DNS host name) in the Address field, and then press Enter. The NBX NetSet utility login screen appears.
You cannot log in to the NBX NetSet utility until you establish your password through your telephone using NBX voice prompts or the
Feature Code sequence.
2 Click User to log in as a user. The password dialog box appears.
3 Type your NBX NetSet utility user identification (always your 3-digit or
4-digit telephone extension) and your NBX NetSet utility password, and then click OK.
Navigating the NBX
NetSet Utility
Once you log in to the NBX NetSet utility, you can easily locate the information you need to use your NBX telephone features. Start by clicking the category you want in the left-hand column. Tabs indicating the specific topics for this category appear at the top of the NBX NetSet window. To display a particular topic, click its associated tab.
You can also quickly access any of the frequently used topics from the
Favorites menu. Simply select an item from the drop-down list to go to the selected topic. (If your browser does not support Javascript, click the
Go button after selecting an item.)
Setting Your
Accessibility
Options
To change your telephone’s settings for accessibility and to choose the format for your NetSet utility online Help, log in to the NetSet Utility and go to Accessibility > Accessibility Options. After selecting your preferences, click Apply to save your changes.
Quick Reference Guides 17
Quick Reference
Guides
To open and print a copy of the Quick Reference Guides for the most frequently used features on your telephone:
1 Log in to the NBX NetSet utility. See
“Starting the NBX NetSet Utility”
earlier in this chapter.
2 Go to Resources > Telephone Quick Reference and click Telephone
Quick Reference. The quick reference guide that pertains to your telephone appears. Adobe ® Reader 5.0 or higher is required to view the file. Adobe Reader is available free from the Adobe Web site: www.adobe.com
18 C HAPTER 1: G ETTING S TARTED
2
3C
OM
3106C
AND
3107C
C
ORDLESS
T
ELEPHONES
This chapter describes the buttons, controls, and features on the
3Com 3106C and 3107C Cordless Telephones.
The chapter covers these topics:
■
Telephone Buttons and Controls
■
■
■
■
■
Status Lights for System Appearance Buttons
Base Unit Controls and Functions
The 3Com 3106C and 3107C Cordless Telephones (3C10406C and
3C10407C) do not support speaker phone operation.
20 C HAPTER 2: 3C OM 3106C AND 3107C C ORDLESS T ELEPHONES
Telephone Buttons and Controls
3Com 3106C
Figure 1 shows the buttons and controls on the 3Com 3106C Cordless
Telephone.
For many operations, the 3Com 3106C makes a sound when you press a button.
Figure 1 3Com 3106C Cordless Telephone
1
15
16
5
6
7
8
2
3
4
9
10
11
12
13
14
1 Headset jack — See
Using the Optional Headset later in this chapter.
2 Display panel — Displays telephone status messages, Caller ID information (if enabled), and the number of messages that you have in your voice mail mailbox.
Telephone Buttons and Controls 21
You can also use it to view icons that indicate:
■
A message has arrived (
MSG
)
■
■
The phone is on for placing calls (
Talk
). This icon flashes during call transfers.
The handset ringer is off (
Off
)
■
The handset battery needs recharging (
Low
)
3 Hold button — Places a call on hold. See “Putting a Call On Hold” later
in this chapter and in
. Also see “Answering a Second Call” in
4 Talk button — Turns the phone on to place or answer calls. Also acts as a hookswitch.
5 Telephone key pad — Lets you select menu items or enter numeric menu item without saving changes.
6 System Appearance button — Indicates activity on the second calling line. Lights steadily when an outgoing call is ringing or when you are using the NBX Messaging system. Blinks to indicate an incoming call or that you have placed a call on hold.
7 System Appearance button — Indicates activity on the first calling line.
Lights steadily when an outgoing call is ringing or when you are using the
NBX Messaging system. Blinks to indicate an incoming call or that you have placed a call on hold.
8 Microphone
9 Transfer (Xfer) button — Sends the currently active call to another telephone. See
in
10 Conference (Conf) button — Establishes a single call with up to three
additional internal parties, external parties, or both. See “Establishing a
Conference Call Using Feature Codes”
.
11 Channel (CH) button — Changes the handset’s channel to reduce interference during a call.
12 Feature button — Lets you access features that are not directly assigned to another button on the telephone. See
.
22 C HAPTER 2: 3C OM 3106C AND 3107C C ORDLESS T ELEPHONES
13 Personal Speed Dial button — See Chapter 5 .
This is a programmable access button. It can be reassigned other
functions. See “Programmable Access Buttons” later in this chapter.
14 Message (MSG) button — Accesses your voice mail messages through the NBX Messaging system.
This is a programmable access button. It can be reassigned other
functions. See “Programmable Access Buttons” later in this chapter.
15 RING/VOL button — Controls the ringer alert volume when you are not on a call. Controls the audio volume through the handset or headset during a call. See
Handset Ringer Tone and Volume later in this chapter.
16 Ringer ON/OFF and MUTE switch — Turns the handset ringer on and off. When the ringer is disabled, an
Off
icon appears on the display panel.
Also lets you prevent a caller from hearing what you are saying during a telephone call, although you can still hear the caller. Press the button to turn off (Mute) the telephone’s microphone when you are using the handset (or the headset’s microphone when using the headset). The indicator lamp is lit when the Mute feature is enabled. Press the button a second time to turn off the Mute feature.
Telephone Buttons and Controls 23
3Com 3107C
Figure 2 shows the buttons and controls on the 3Com 3107C Cordless
Telephone.
For many operations, the 3Com 3107C makes a sound when you press a button.
Figure 2 3Com 3107C Cordless Telephone
9
5
6
7
8
3
4
1
2
10
11
12
13
14
15
16
17
1 Ringer ON/OFF switch — Turns the handset ringer on and off. When the ringer is disabled, an
Off
icon appears on the display panel.
2 Display panel — Displays telephone status messages, Caller ID information (if enabled), and the number of messages that you have in your voice mail mailbox.
You can also use it to view icons that indicate:
■
A message has arrived (
MSG
)
■
■
The phone is on for placing calls (
Talk
). This icon flashes during call transfers.
The handset ringer is off (
Off
)
■
The handset battery needs recharging (
Low
)
3 Hold button — Places a call on hold. See
later in this chapter and in
. Also see “Answering a Second Call” in
24 C HAPTER 2: 3C OM 3106C AND 3107C C ORDLESS T ELEPHONES
4 Talk button — Turns the phone on to place or answer calls. Also acts as a hookswitch.
5 Telephone key pad — Lets you select menu items or enter numeric menu item without saving changes.
6 System appearance button — Indicates activity on the second calling line. Lights steadily when an outgoing call is ringing or when you are using the NBX Messaging system. Blinks to indicate an incoming call or that you have placed a call on hold.
7 System Appearance button — Indicates activity on the first calling line.
Lights steadily when an outgoing call is ringing or when you are using the
NBX Messaging system. Blinks to indicate an incoming call or that you have placed a call on hold.
8 Microphone
9 Headset jack — See
Using the Optional Headset later in this chapter.
10 R/VOL button — Controls the ringer alert volume when you are not on a call. Controls the audio volume through the handset or headset during a call. See
Handset Ringer Tone and Volume later in this chapter.
11 MUTE button — Lets you prevent a caller from hearing what you are saying during a telephone call, although you can still hear the caller. Press the button to turn off (Mute) the telephone’s microphone when you are using the handset (or the headset’s microphone when using the headset).
The indicator lamp is lit when the Mute feature is enabled. Press the button a second time to turn off the Mute feature.
12 Transfer (Xfer) button — Sends the currently active call to another telephone. See
in
13 Conference (Conf) button — Establishes a single call with up to three
additional internal parties, external parties, or both. See “Establishing a
Conference Call Using Feature Codes”
.
14 Feature button — Lets you access features that are not directly assigned to another button on the telephone. See
.
15 Channel button — Changes the handset’s channel to reduce interference during a call.
Programmable Access Buttons 25
Programmable
Access Buttons
16 Personal Speed Dial button — See Chapter 5 .
This is a programmable access button. It can be reassigned other
functions. See “Programmable Access Buttons” next.
17 Message (MSG) button — Accesses your voice mail messages through the NBX Messaging system.
This is a programmable access button. It can be reassigned other
functions. See “Programmable Access Buttons” next.
Figure 3 shows the Access buttons on the 3Com Cordless Telephones. By
default, the functions assigned to these buttons are set by your NBX administrator. The administrator may also choose to assign these buttons
different functions, such as Bridged extensions. See “Bridged Extensions”
If your administrator has assigned you to a group that allows you to change your button mappings, you also can assign other functions to these buttons, such as call park extensions. See
Chapter 5 . Otherwise, you cannot change their functions unless your
administrator defines one or more buttons as User Speed Dials. See
in
.
Figure 3 TAccess Buttons
1 2 3 4
Access buttons have these default settings:
1 System Appearance button 1 — Indicates activity on the first calling line. Lights steadily when you are in an active call or are using the NBX
Messaging system. Blinks to indicate an incoming call or when you have placed a call on hold.
2 System Appearance button 2 — Indicates activity on the second calling line. Lights steadily when you are in an active call or are using the NBX
Messaging system. Blinks to indicate an incoming call or when you have placed a call on hold.
3 Personal Speed Dial button — See
26 C HAPTER 2: 3C OM 3106C AND 3107C C ORDLESS T ELEPHONES
4 Message (MSG) button — Accesses your voice mail messages through
the NBX Messaging system. See Chapter 3 .
The telephone LabelMaker, which is available through the NBX NetSet utility, enables you to define and print a new label for the label area below these Access buttons.
Status Lights for
System Appearance
Buttons
An Access button that is set up for incoming and outgoing calls is called a
System Appearance button. Each System Appearance button lights as follows to indicate a line’s status. See
Table 4 Status Indicator Lights for System Appearance Buttons
If the light is
Off
Steady
Blinking quickly
Blinking slowly
The line is
Available for use
In use
Ringing
On hold
Base Unit Controls and Functions 27
Base Unit Controls and Functions
Figure 4 shows the controls and functions of the 3Com Cordless
Telephone base unit.
Figure 4 3Com Cordless Telephone Base Unit
2
3
1
1 Power status LED
2 DC Power Jack
3 RJ45 port for connecting to the LAN
Using the Handset
Before using your 3Com Cordless Telephone, raise the antenna to the vertical position.
To use your Cordless Telephone, lift the handset out of the charging unit.
28 C HAPTER 2: 3C OM 3106C AND 3107C C ORDLESS T ELEPHONES
Handset Controls
3Com 3106C 3Com 3107C
RING
/VOL
ON/OFF
MUTE
R/VOL
MUTE
ON
OFF
Earpiece Volume
1 Press the RING/VOL (3106C) button or the R/VOL (3107C) button on the side of the handset during a call to change the earpiece volume on the handset.
The phone’s display panel cycles through these possible settings:
■
■
■
Volume Low
Volume Medium
Volume High
■ Volume Maximum
2 Stop pressing the RING/VOL (3106C) button or the R/VOL (3107C) button when the handset reaches the desired volume.
Handset Ringer ON/OFF Switch
Use the ON/OFF MUTE (3106C) switch or the ON/OFF (3107C) switch on the side of the handset to turn the handset ringer on or off.
■
■
When the ringer is off, the
Off
icon appears on the display panel.
When the ringer is on, the
Off
icon disappears.
Using the Handset 29
■
■
■
■
■
■
■
Handset Ringer Tone and Volume
1 Press the RING/VOL (3106C) button or the R/VOL (3107C) button on the side of the handset when it is not being used for conversations (when it is in AutoStandby mode) to change the ringer tone and volume.
The phone’s display panel cycles through these possible settings:
Ring Type A High
Ring Type A Low
Ring Type B High
Ring Type B Low
Ring Type C High
Ring Type C Low
Ring Off
Ring off
is the handset Vibrate Mode.
■
If you set the ringer off and the handset is not on the charger, the handset vibrates when there is an incoming call.
■
If you set the ringer off and the handset is on the charger, the handset uses
Ring Type A Low
.
2 Stop pressing the RING/VOL (3106C) button or the R/VOL (3107C) button when the handset ringer reaches the desired volume.
You can also turn the handset’s ringer tone on and off using the NBX
NetSet utility. See
.
Using the Handset When you remove the handset from the charging unit and press the Talk button, you see
ACQUIRING LINK
.
After the connection has been made between the handset and base unit, you see the current volume setting. Example:
Volume Low
.
30 C HAPTER 2: 3C OM 3106C AND 3107C C ORDLESS T ELEPHONES
Or, depending on the condition, you may see one of the following display messages:
LCD Display
NO SERVICE or
Connect to the phone port
LINE IN USE
NO SERVICE
Condition
No LAN connection or no power to the base unit
Indicator
Error Tone
Line in use
Handset at the phone’s range limit
Error Tone
Error Tone
Answering a Call
When you receive a call, the handset rings and the display shows the calling phone’s ID (if Caller ID is enabled).
Handset in the Charging Unit
Remove the handset from the charging unit. The AutoTalk feature allows you to answer the call immediately.
Handset Out of Charging Unit
Press the Talk button.
When you finish the call, place the handset back in the charging unit. AutoStandby automatically hangs up the phone.
or
Press the Talk button to hang up the phone.
Making a Call
1 Press the Talk button.
The
Talk
icon displays after the handset and base unit are connected, and you see the handset’s current volume setting.
Example:
Volume Low
.
2 When you hear a dial tone, enter the number that you want to call.
Example:
18085551840
.
You see
Invalid Number
in the display panel if you enter a number that the phone does not recognize or cannot process.
3 When you finish the call, press the Talk button again to hang up the phone and put it in AutoStandby.
Using the Optional Headset 31
Putting a Call On Hold
1 Press the hold button.
The System Appearance button for the call blinks and the display shows the calling phone’s ID (if Caller ID is enabled).
2 To resume the call, press the blinking System Appearance button again.
Transferring a Call
1 Press the Xfer (Transfer) button. The System Appearance button for the call blinks and the display shows:
Transfer to:
2 Dial the receiving party’s extension.
3 When the receiving party answers, press the Xfer button again to complete the transfer.
Using the Optional
Headset
The optional headset provides a hands-free option for the 3Com Cordless
Telephone. With the headset installed, you can use the beltclip to carry the handset, and conduct a conversation using the headset.
To install the headset, open the cover over the headset jack and plug in the headset.
No other settings are needed.
The 3Com Cordless Telephone operates the same as when you use the handset, although you hear through the headset earphone and talk through the headset microphone. The handset’s earphone and microphone
(mouthpiece) are disabled.
32 C HAPTER 2: 3C OM 3106C AND 3107C C ORDLESS T ELEPHONES
NBX M
ESSAGING
3
NBX Messaging
Components
This chapter describes the NBX ® Networked Telephony Solution voice messaging features. It covers these topics:
■
■
■
Changing Your Name Announcement and Personal Greetings
■
■
■
■
■
■
■
■
Creating and Sending a Message
Marking a Message as Private or Urgent
Other Ways to Manage Your Voice Mail Messages
A key component of the NBX Networked Telephony Solution is the
NBX Messaging system, which includes voice mail, off-site notification, and several administrative features. Voice mail allows callers to leave voice messages in your voice mailbox when you are not able to answer your telephone. You can listen to, save, and forward those messages from any touch-tone telephone.
If your system uses a messaging application other than NBX Messaging, use the documentation for your messaging application instead of the instructions in this chapter. Exception: Use the procedures in
regardless of your messaging application.
34 C HAPTER 3: NBX M ESSAGING
Important
Considerations
■
■
■
■
■
The steps are the same for initially setting up the name announcement, personal greetings, and passwords for personal, greeting-only, and phantom voice mailboxes. See
Password and Voice Mail for the First Time” in Chapter 1 for details.
(Your administrator creates group mailboxes and their passwords.)
For changes to passwords and greetings, see
“Changing Your Name Announcement and Personal
later in this chapter.
The default setting for the maximum length of each voice mail message on the system is 5 minutes. Your administrator can configure your organization’s NBX Messaging system to receive and store voice mail messages that are up to 10 minutes long.
Use the Off-Site Notification feature if you want the NBX system to notify you when callers leave voice mail messages in your voice
mailbox. See “Off-Site Notification” in Chapter 5 .
You can bypass system messages using option buttons if you are configuring passwords and greetings. However, you cannot bypass voice mail messages in this manner.
Changing Your
Password
You use the same 4-digit to 10-digit password to log in to the NBX NetSet utility and to access your NBX voice mail. You can change this password with your telephone (using the NBX voice prompts or a feature code) or through the NBX NetSet utility.
To set up your password for the first time, see
.
If you forget your password, the administrator can set it to be your extension number. Then follow the instructions in
to change it to a more secure password. Also see
next.
If your NBX system uses a messaging system other than NBX Messaging:
■
Use the feature code method described in Chapter 1 to set and
change the NBX NetSet utility password.
■
3Com recommends that you use the same password for your voice messaging system and for the NBX NetSet utility.
Security Tips
■
Change your password often.
Changing Your Name Announcement and Personal Greetings 35
■
■
■
Do not use passwords that can easily identify you, such as your phone extension or birth date.
Avoid simple passwords such as 1234 or 0000.
■
■
Longer passwords are more secure. You can use up to 10-digits for your password.
Never tell your password to anyone.
Changing Your
Name
Announcement and
Personal Greetings
You set name announcement and personal greeting when you first set your voice mail. See
ensure that callers hear up-to-date information.
You can record up to five personal greetings and choose which to use from the telephone. You can also review, delete, or choose which to make active with the NBX NetSet utility.
If appropriate, you may also want to change the greeting for an extension that is a “greeting-only mailbox,” so that callers do not attempt to leave
messages. See “Greeting-Only Mailbox” later in this chapter.
To change your name announcement or personal greetings:
1 Log in to your mailbox at your telephone or remotely.
2 Press 9 for Mailbox Options and then press 1.
3 To review or change your name announcement, press 1 and follow the prompts.
4 To review or change your personal greetings, press 2 and follow the prompts.
Using the NBX NetSet utility, you can review or delete a personal greeting or choose which of your recorded greetings to make active.
To hear or delete your personal greetings or choose your active personal greeting from the NBX NetSet utility:
1 Log in to the NBX NetSet utility with your extension and password.
2 Go to NBX Voice Mail Settings > Personal Greeting.
3 Select a greeting.
36 C HAPTER 3: NBX M ESSAGING
a Click Select to choose the greeting as the active greeting.
b Click Listen to hear the greeting.
c Click Delete to delete the greeting. You cannot delete greeting number 1; you can re-record it through the phone.
If you forget your password, the administrator can set it to be your
extension number. Then follow the instructions in Chapter 1
to change it
to a more secure password. Also see “Security Tips” earlier in this chapter.
Listening to NBX
Messages
You can listen to your NBX voice mail messages from your 3Com telephone, from any touch-tone telephone, or by logging in to the NBX
NetSet utility. After you listen to messages, you can save or delete them to clear them from the New Messages queue. For how to set up your
NBX NetSet utility password the first time, see “The NBX NetSet Utility”
in
If your system uses a messaging application other than NBX Messaging, use the documentation for your messaging application instead of these instructions.
Message Indicators To tell if you have messages in your mailbox:
■
On a 3Com 3106C or 3107C Cordless Telephone — The display panel shows the number of messages. Example:
3 Msgs 2 New
.
■
In the NBX NetSet utility — Log in as a user. The list of your messages appears in the Voice Mail Messages area on the My
A forwarded messages has -->Fw: next to it.
Listening from Your
Computer
To listen to your messages from your computer, you must have a way of playing audio files:
■
A USB audio device such as a USB headset and an operating system that supports USB
OR
■
A sound card, a third-party application such as Windows Media Player, and either headphones or speakers
1 Log in to the NBX NetSet utility with your extension and password.
2 Select a message in My Messages > Voice Mailbox.
Listening to NBX Messages 37
3 Click Listen.
4 The third-party application downloads the voice message and plays it.
You need to click a play button to hear messages in some third-party applications.
5 To delete the message, select the message and then click Delete.
Listening from Your
3Com Cordless
Telephone
To listen to your messages from your 3Com Cordless Telephone:
1 Remove the handset from the charging unit.
2 Press the Msg (Message) button to access the mailbox.
4 See
page 38 for the buttons that you use to manage your messages.
Listening from Any
Internal 3Com
Telephone
To listen to your messages from any 3Com Telephone other than your own within your NBX system:
1 Press the Message button.
4 See
page 38 for the buttons that you use to manage your messages.
Listening from an
External Location
To listen to your messages from an external telephone:
■ during your personal greeting. At the prompts, enter your extension
■
If you call the main telephone number of your organization and:
■
The Automated Attendant answers — Press ** during your personal greeting. At the prompts, enter your extension and
■
The receptionist answers — Ask to be transferred to your voice
38 C HAPTER 3: NBX M ESSAGING
Managing Your
Messages
Press these buttons to manage your messages:
Press 1 to play or repeat the message.
Press 2 to create, send, or save the message.
Press 3 to delete the message from your mailbox. You cannot retrieve a message after you delete it.
Press 4 to reply to the message. See
“Replying to a Message” later in this
chapter.
Press 5 to forward the message. See
later in this chapter.
Press 6 to listen to date, time, and sender information about the message. See
“Information About Your Messages”
next.
Press 7 to back up 3–5 seconds in the current message.
Press 8 to pause the current message for up to 20 seconds.
Press 9 to move ahead 3–5 seconds when playing a message.
Information About
Your Messages
To listen to date, time, and sender information about a message in your mailbox, press 6 during or after the message, and then press one of these buttons:
Press 1 to hear date and time information.
Press 2 to hear sender information.
Press 4 to listen to the previous message.
Replying to a Message 39
Replying to a
Message
You can send a reply to a voice mail message, provided that the NBX system has received the necessary caller ID information.
If you receive a message that is marked Private, you can reply to the originator, but you cannot forward the message to others.
To reply to a message after you listen to it:
1 Press 4.
If the message has been sent to more than one person, press 1 to reply only to the sender or press 2 to reply to all of the recipients.
2 After the tone, record your reply.
Press 1 to send your reply.
Press 2 to re-record your reply.
Press 3 to listen to your reply.
Press 9 mark the message Private or Urgent. See
“Marking a Message as Private or Urgent” later in this chapter.
40 C HAPTER 3: NBX M ESSAGING
Forwarding a
Message
You can forward most messages, with or without comments.
If you receive a message that is marked Private, you cannot forward it.
To forward a message:
1 Log in to your voice mailbox at your telephone or remotely.
2 Listen to a message that you want to forward, and press 5.
4 Optionally, press one of these buttons, or proceed to step 5.
Press 2 to re-record your introductory comment.
Press 3 to listen to your introductory comment.
Press 9 to mark the message Private or Urgent. See
Message as Private or Urgent” later in this chapter.
5 When you are ready to forward the message, press 1.
■
■
■
The internal extension or mailbox number of the recipient
A speed dial number. See
in
A voice mail group list number. (See “Using Voice Mail Group Lists”
later in this chapter.)
■
A site code plus extension (to send to a user on another NBX system in your organization). Example: neee or neeee (where n = one or more site code digits and e = the extension digits on the other system).
For valid site codes in your organization, see your administrator.
7 To send the message to several recipients, dial each destination number message.
9 Follow the prompts to delete or save the message you just forwarded.
Creating and Sending a Message 41
Creating and
Sending a Message
To create and send a message directly without actually making a call, follow these steps:
1 Log in to your mailbox at your telephone or remotely.
2 Dial 2 to select Create and Send a Message.
to end the recording.
4 Optionally, press one of these buttons, or proceed to step 5.
Press 2 to re-record the message.
Press 3 to review the message.
Press 9 to mark the message Private or Urgent. See “Marking a
Message as Private or Urgent” later in this chapter.
5 When you are ready to send the message, press 1.
■
■
■
■
The internal extension or mailbox number of the recipient
A speed dial number. See
in
A voice mail group list number. (See “Using Voice Mail Group Lists”
later in this chapter.)
A site code plus extension (to send to a user on another NBX system in your organization). Example: neee or neeee (where n = one or more site code digits and e = the extension digits on the other system).
For valid site codes in your organization, see your administrator.
7 To send the message to several recipients, dial each destination number message.
42 C HAPTER 3: NBX M ESSAGING
Using Voice Mail
Group Lists
A Voice Mail Group, also called a mail group or mail list, is a collection of extensions with a special “group number.” Use it to send a message to everyone on the list at the same time.
A Voice Mail Group is not the same as an ACD Group, Hunt Group, or
Calling Group. See
“Automatic Call Distribution Groups, Hunt Groups, and Calling Groups” in Chapter 7 .
Viewing System
Groups
System Voice Mail Groups can be set up by your administrator. You can the two-digit group number.
You can see a list of System Voice Mail Groups and the membership of each group through the NBX NetSet utility.
To view System Voice Mail Groups:
1 Log in to the Netset Utility and go to NBX Voice Mail Settings >
System Group List. A list of System Group IDs and Names displays.
2 To view the membership of any group, click the Group ID. A list of the system group members displays.
Creating Personal
Groups
You can create your own Personal Voice Mail Group either through the telephone or through the NBX NetSet utility.
To create a personal voice mail list through the telephone:
1 Log in to your mailbox at your telephone or remotely.
2 Dial 9 for Mailbox Options.
3 Dial 3 for Group Lists, and then 2 for Create Group.
4 Dial any 2-digit number, 01 – 99, which becomes the Group Number.
6 Dial one of these numbers:
■
1 to save the group name and proceed to step 7
■
2 to change the group name and return to step 5
■
* to exit without saving
Using Voice Mail Group Lists 43
■
The internal extension or mailbox number of the recipient
A speed dial number. See
in
■
■
A site code plus extension (to send to a user on another NBX system in your organization). Example: neee or neeee (where n = one or more site code digits and e = the extension digits on the other system).
■
A personal or system group list number
For valid site codes in your organization, see your administrator.
8 When you have added all of the destination numbers, press:
■
1 to save the group list
■
2 to cancel creating the group
■
** to return to the previous menu
OR hang up.
To create a personal voice mail list through the NBX NetSet utility:
1 Log in to the NetSet utility and go to NBX Voice Mail Settings >
Personal Group List. You see a list of your current personal voice mail groups with Group IDs and Group Names.
2 Click Add.
3 Enter a Group ID, a number from 01 – 99 that is not used for a current group.
4 Enter a Name for the new group.
5 Enter any VPIM extensions in the VPIMs box.
6 Select members from the Non-Members list and move them to the
Members list by clicking the left arrow.
7 Click Apply and OK to complete the list.
Modifying or
Deleting Groups
You can review your voice mail groups, add members, or delete a group from the telephone or from the NBX NetSet utility.
To review or modify a voice mail group from the telephone:
1 Log in to your mailbox at your telephone or remotely.
2 Dial 9 for Mailbox Options.
3 Dial 3 for Group Lists, and then press one of these buttons:
44 C HAPTER 3: NBX M ESSAGING
Press 1 to Review your list of groups.
Press 2 to create a group.
Press 3 to delete a group.
Press 4 to add or delete group members. See step 4.
4 To add members to a group or delete members from one, press 4 and follow the prompts:
a Enter the number of the group you want to modify.
b To add one or more members to the group, dial one of these
■
The internal extension or mailbox number of the recipient
■
■
A speed dial number. See “Speed Dials” in
.
A site code plus extension (to send to a user on another NBX system). Example: neee or neeee (where n = one or more site code digits and e = the extension digits on the other system). For valid site codes for your organization, see your administrator.
c To delete one or more members from the group, dial the destination number that you want to delete and then press 1.
5 When you have added or deleted all of the destination numbers, press:
■
1 to save the modified group list
2 to cancel this modification to the group
■
■ ** to return to the previous menu
OR hang up.
To review or modify a voice mail group from the NBX NetSet utility:
1 Log in the Netset utility and go to NBX Voice Mail Settings > Personal
Group List. You see a list of your current personal voice mail groups.
2 Select the group to review or modify.
3 Click Modify.
4 You can change the Name for the group.
5 You can enter any VPIM extension in the VPIMs box.
6 You can select members from the Non-Members list and move them to the Members list by clicking the left arrow. OR select members from the
Marking a Message as Private or Urgent 45
Members list and move them to the Non-Members list by clicking the right arrow.
7 Click Apply and OK to complete your changes.
To delete a voice mail group from the NBX NetSet utility:
1 Log in to the NetSet utility and go to NBX Voice Mail Settings >
Personal Group List. You see a list of your current personal voice mail groups.
2 Select the group to delete.
3 Click Remove.
4 Click Yes to confirm.
Marking a Message as Private or Urgent
When you compose a voice message, you can select Private or Urgent from the delivery options. If you do not select a delivery option, your message is sent as a Normal message.
■
■
Private Messages — The recipient cannot forward the message to others.
Urgent Messages — Places the message at the beginning of the recipient’s message queue. Urgent messages are heard first.
1 Follow the steps in
,
, or
“Creating and Sending a Message” earlier in this chapter.
2 In step 4 of those instructions, press 9.
3 To mark the message Urgent, press 1. To mark the message Private, press 2.
4 To send the marked message, press 1, or listen to the prompts for other choices.
Other Ways to
Manage Your Voice
Mail Messages
You can listen to and, in some configurations, delete your voice messages from within an e-mail application or a messaging application using your
Internet browser. For details, see “Listening to Your Messages in Your
in
46 C HAPTER 3: NBX M ESSAGING
Other Kinds of
Mailboxes
The NBX system allows you (for the greeting-only mailbox) or the administrator (for phantom or group mailboxes) to set up mailboxes for special situations, as described in this section.
Greeting-Only
Mailbox
When you designate your mailbox as a greeting-only mailbox, callers hear your personal greeting but they cannot leave a voice mail message.
To change your voice mailbox to a greeting-only mailbox, log in to the
NetSet utility and go to NBX Voice Mail Settings > Personal Greeting.
Select the Greeting Only Mailbox.
Examples:
■
■
■
When you take an extended leave of absence, you can create a personal greeting with your scheduled date of return and whom to call during your absence. Callers can be transferred but are unable to leave voice messages for you. When you return, clear the Greeting
Only Mailbox check box so that callers can leave messages again.
If you are a teacher, you can create a new personal greeting on the school’s NBX system every day to explain homework assignments.
Students call in to the greeting-only mailbox to get the homework information but cannot leave a message for you on this mailbox.
If you are the administrator, you can create a greeting-only mailbox and use the personal greeting to post information for employees, such as a notice that the offices are closed because of bad weather.
When you create the personal greeting, remember to tell callers that they cannot leave messages in this voice mailbox. For instructions on changing
the personal greeting, see “Changing Your Name Announcement and
Personal Greetings” earlier in this chapter.
In addition to preventing a caller from leaving a message, a greeting-only mailbox does not allow anyone to forward or create and send a message to it or reply to a message that was sent from its extension
Avoid adding a greeting-only mailbox to a personal voice mail group list.
Other Kinds of Mailboxes 47
Phantom Mailbox A phantom mailbox does not have an actual telephone associated with it.
The administrator sets up a phantom mailbox.
Examples:
■
■
If you are a sales representative who travels constantly for your organization and never comes into the office, you still need a way to receive telephone messages. Using your phantom mailbox, you can retrieve, forward, and save messages in the same way that any other employee can but without a physical telephone connected to your
NBX system.
If you are an employee who lives a long distance from your office and works from home, customers and others can leave messages in the your phantom mailbox and you can call in to the NBX system to retrieve them, or you can listen to them from the NBX NetSet ™ utility.
You retrieve messages from a phantom mailbox in the same way that you retrieve messages from a personal mailbox. See
earlier in this chapter.
Group Mailbox A group mailbox is a voice mailbox from which a group of users can retrieve messages. Your administrator creates group mailboxes and can explain how to retrieve messages that are left in the group mailbox.
Example:
■
During nonbusiness hours, the system can send incoming telephone calls for your sales department to a group mailbox. Your administrator assigns to the appropriate sales people the ability to listen to, forward, or otherwise handle all messages that are directed to the group mailbox.
48 C HAPTER 3: NBX M ESSAGING
S
TANDARD
F
EATURES
4
This chapter describes standard features of the 3Com Telephones. It covers these topics:
■
■
■
■
■
■
■
■
■
Establishing a Conference Call Using Feature Codes
If your system uses a messaging application other than NBX Messaging, use the documentation for your messaging application instead of the instructions in this chapter.
Answering a Call
To answer an incoming call, remove the handset from the charging unit.
An unanswered call on any telephone on the NBX system is forwarded to the call coverage point that you specify in the NBX NetSet utility
Call Forward > Call Forward or Call Forward Override page. To specify the number of times that your telephone rings before the call is
forwarded or to specify where you want the call to go, see “Forwarding
later in this chapter.
Caller ID The display panel on your 3Com Telephone shows the name and extension of an internal caller. For an external caller, if your organization purchases Caller ID service from your telephone company and if the
50 C HAPTER 4: S TANDARD F EATURES external caller allows Caller ID information to be broadcast, the display panel shows the external caller’s name and telephone number.
Line A
Active call
Active call
On hold
On hold
Answering a
Second Call
When a new call arrives while you are on a call:
1 Press the Hold button to put the current call on hold.
2 Press the blinking System Appearance button for the line on which the new call is arriving, to answer the call.
3 To return to the earlier call, hang up the new call, or put it on hold, or transfer it, and then press the System Appearance button for the original call.
On the 3Com Cordless Telephones, use this information to manage the two lines.
Line B
Ringing
On hold
Ringing
On hold
Active or on hold
On hold
How to Manage New Calls
To answer the incoming call, press the blinking System Appearance button for the call. (If you do not answer, the system sends the second call to your call coverage point.)
To go to the call that is on hold, press the blinking System Appearance button for the call. To return to the first call, press its System Appearance button.
If you have placed one call on hold:
■
■
And you do not hang up the handset, and the other line rings, press the blinking
System Appearance button for the call that is on hold, to return to it. Then press the blinking System Appearance button for the incoming call to answer it.
And you do hang up the handset and the other line rings, remove the handset from the charging unit to connect to the incoming call. Then press the blinking
System Appearance button for the call on hold, to switch to it.
If you have placed two calls on hold:
■
And you do not hang up the handset, press the blinking System Appearance button for the call you most recently placed on hold. Then press the blinking
System Appearance button for the call you first placed on hold to return to it.
■
And you do hang up the handset, remove the handset from the charging unit to return to the call you most recently placed on hold. Then press the blinking
System Appearance button for the call you first placed on hold to return to it.
If a third call comes in while you have one active call and one on hold, or two calls on hold, the system forwards the third caller directly to your call coverage point. See
“Forwarding Incoming Calls” in this chapter for call forwarding details.
Dialing a Call 51
Dialing a Call
This section describes standard dialing features.
An Internal Call
1 Remove the handset from the charging unit.
2 Press the Talk button.
3 Dial the person’s 3-digit or 4-digit extension.
4 When you are finished, hang up the handset or press the Talk button again to end the call.
An External Call
1 Remove the handset from the charging unit.
2 Press the Talk button.
3 If necessary, dial 9, 8 or whatever to access an external line. If one of the
Access buttons is configured to access an external line directly, you can press that button.
4 Dial the number. Or use a personal or system-wide speed dial number.
5 When you are finished, hang up the handset or press the Talk button again to end the call.
Redialing a Call
1 Remove the handset from the charging unit.
2 Press the Talk button.
3 Press Feature + 401 to dial the most recent number that you dialed.
52 C HAPTER 4: S TANDARD F EATURES
Forwarding
Incoming Calls
You can choose when and where to forward unanswered incoming calls.
Unanswered calls that come in directly to your extension go to a call coverage point. You can set different call coverage points for different conditions: default, no answer, busy, and all calls.
Unanswered calls that come to your telephone through ACD groups, hunt groups, and calling groups follow the call coverage path that your
administrator sets up for the group. See “Automatic Call Distribution
Groups, Hunt Groups, and Calling Groups”
When you specify call forwarding, you specify the call coverage point and the condition under which to forward calls.
Call Coverage Points Your call coverage points are the destinations you forward your calls to when you do not answer. They can be telephone extensions or external telephone numbers, your voice mail box, or an automated attendant.
Condition to Forward
Calls
You can choose when to forward calls:
■
Default — Forwards unanswered incoming calls to your default call coverage point after a specified number of rings if you have not specified another condition.
■
■
■
Call Forward No Answer — Forwards unanswered incoming calls to a call coverage point when your phone rings for a specified number of rings.
Call Forward Busy — Forwards incoming calls to a call coverage point when your phone is busy.
If you have multiple lines, all lines must be in use in order for Call
Forward Busy to engage.
Call Forward All — Forwards all incoming calls without ringing to a call coverage point regardless of the state of your phone.
Use this feature when, for example, you plan to be away from your phone for an extended period of time.
Forwarding Incoming Calls 53
Setting Call Forward from the Telephone
You can set call forwarding from your telephone. You choose the condition for call forwarding (default, no answer, busy, or all) and the destination. When you specify an external telephone number as the destination, start by entering a 9 or 8 or whatever is required to access an outside line. Example: 912815551212 dials (281) 555-1212. You can enter a * if a pause is required between an access code and a destination number.
The number that you choose may be limited by your call permissions. To view your permissions, log in to NBX NetSet utility and go to My Calling
Privileges > Call Permissions.
From the telephone, you can set call forwarding using feature codes. Use the NBX NetSet utility to see your call forwarding settings. Your administrator can also set programmable Access buttons for call forwarding. The display panel shows your current call forward destination.
Forward to Mail
From the telephone, you can set your 3Com Telephone so that all incoming calls go directly to your default call coverage point, usually your voice mailbox. You can change the destination to the Auto Attendant or receptionist or a different telephone number. This feature is referred to as
FWD MAIL, Forward to Mail, Forward All Calls to Voice Mail, and Forward
All Calls to VM. When Forward to Mail is in effect, your telephone rings once before forwarding the call to your default call coverage point.
On a 3Com Cordless Telephone:
1 Remove the handset from the charging unit.
2 Press Feature + 440.
3 To turn off FWD MAIL, remove the handset from the charging unit and press Feature + 440 again.
To set your default call forwarding destination, use the NetSet utility. See
later in this section.
To prevent the telephone from ringing even once, use the Do Not Disturb
feature (see “Managing Off-site Notification Using the Telephone”
in
) or use the Call Forward All feature (see “Call Forward All”
later in this section).
54 C HAPTER 4: S TANDARD F EATURES
Call Forward No Answer, Call Forward Busy, and Call Forward All override this Forward to Mail setting if they are in effect. If you turn off Forward to
Mail and no other call forward options are in effect, unanswered calls still go to your default call coverage point but after the number of rings specified in the NBX NetSet utility Call Forward > Call Forward page.
To view your current Forward to Mail setting, log in to NBX NetSet utility and go to My Calling Privileges > Feature Settings and see the status for Forward All Calls to VM.
Call Forward No Answer
To set Call Forward No Answer:
1 Remove the handset from the charging unit.
2 Press the Talk button.
3 Press Feature + 466.
4 Dial the extension that you want to forward calls to.
You can specify the number of rings before the call is forwarded by logging in to the NBX NetSet utility and selecting the Call Forward >
Call Forward Override page. You specify the number of rings under the
Call Forward No Answer selection.
To cancel Call Forward No Answer:
1 Remove the handset from the charging unit.
2 Press the Talk button
3 Press Feature + 466 again.
Call Forward Busy
To set Call Forward Busy:
1 Remove the handset from the charging unit.
2 Press the Talk button.
3 Press Feature + 467.
4 Dial the extension that you want to forward calls to.
Forwarding Incoming Calls 55
To cancel Call Forward Busy:
1 Remove the handset from the charging unit.
2 Press the Talk button.
3 Press Feature + 467 again.
Call Forward All
To set Call Forward All:
1 Remove the handset from the charging unit.
2 Press the Talk button.
3 Press Feature + 465.
4 Dial the extension that you want to forward calls to.
To cancel Call Forward All:
1 Remove the handset from the charging unit.
2 Press the Talk button.
3 Press Feature + 465 again.
Setting Call Forward from the NBX NetSet
Utility
From the NBX NetSet utility, you can set default call forwarding or choose to override the default with the condition for call forwarding (No Answer,
Busy, or All) and the destination. For telephone numbers, do not use parentheses, hyphens, or spaces. When you specify an external telephone number, start by entering a 9 or 8 or whatever is required to access an outside line. Example: 912815551212 dials (281) 555-1212. You can enter a * if a pause is required between an access code and a destination number.
Default
The Call Forward page defines basic call forwarding. You choose from four destinations: voicemail box, a phone number, the automated attendant, or disconnection. You can override these settings on the Call
Forward Override page or by making changes on the telephone.
56 C HAPTER 4: S TANDARD F EATURES
To set the default call forwarding:
1 Log in to the NBX NetSet utility and go to Call Forward > Call Forward.
2 Select the number of rings you want the caller to wait before the call coverage point is activated.
3 Select a call coverage point:
■
■
If you select Forward to voicemail box, the caller can leave a message.
If you select Forward to phone number, enter that extension or external phone number in the box.
The number that you choose may be limited by your call permissions. To view your permissions, go to My Calling Privileges > Call Permissions.
The check box below Forward to phone number specifies where you want to forward calls that are not answered at the internal extension that you specified as the Forward phone number.
If you check the box, calls that are not answered at the number you forward them to are passed on to your choice of:
■
User Voicemail — Your voicemail box
■
■
Default Menu — The default automated attendant, usually extension 500
Voicemail AA— The default system voicemail, usually extension
501
■
If you leave the box unchecked, calls that are unanswered at the number you forward them to are passed on to the destination specified for that number. This setting can result in having your calls forwarded to another person’s voicemail or to a loop of forwarding where the call is not answered.
If you select Automated Attendant, you can choose to forward calls to your choice of:
■
Default Menu — The default automated attendant, usually extension 500
■
■
Voicemail AA— The default system voicemail, usually extension
501
If you select Disconnect (no forwarding), the system disconnects an incoming call if it is not answered after the specified number of rings.
4 Click Apply to enter your changes.
Forwarding Incoming Calls 57
Override
To set the call forward override:
1 Log in to the NBX NetSet utility and go to Call Forward > Call Forward
Override.
2 Select your call forward conditions:
■
If you select Call Forward All, calls do not ring on your extension and are immediately forwarded to the extension or external phone number you specify in the box.
■
If you select the next button, you can select either or both of the following conditions:
If you select Call Forward Busy, calls do not ring when all of your lines are busy and are immediately forwarded to the extension or external phone number you specify in the box.
If you select Call Forward No Answer, calls ring the number of times you specify in the rings box. If they are not answered then, they are forwarded to the extension or external phone number you specify in the box.
■
If you select No action, call forwarding follows the specifications of the Call Forward page.
3 Click Apply to enter your changes.
Call Forward
Precedence
Five features can interact to affect call forwarding: Forward to Mail, Call
Forward No Answer, Call Forward Busy, Call Forward All, and Do Not
Disturb. If they are enabled at the same time, the NBX system determines precedence, which call forwarding path is in effect, according to the following rules:
■
If Call Forward All is enabled, all calls are immediately forwarded to the Call Forward All destination. All other feature settings are ignored.
■
■
■
If Do Not Disturb is enabled and Call Forward All is not enabled, all calls are immediately forwarded to the Call Forward Default destination. All other feature settings are ignored.
If Call Forward Busy is enabled and Call Forward All and Do Not
Disturb are not enabled, all calls received when this extension is busy are immediately forwarded to the Call Forward Busy destination. All other feature settings are ignored.
If Call Forward No Answer is enabled and Call Forward All and Do Not
Disturb are not enabled, all calls received when this extension is not
58 C HAPTER 4: S TANDARD F EATURES
■
■ busy are forwarded to the Call Forward No Answer destination after the specified number of rings. All other feature settings are ignored.
If Forward to Mail is enabled and Call Forward All, Do Not Disturb, Call
Forward No Answer, and Call Forward Busy are not enabled, all calls received when this extension is not busy are forwarded to the Call
Forward Default destination after one ring.
If no call forwarding settings are enabled, all calls received this extension is busy are immediately forwarded to the Call Forward
Default destination. If this extension is not busy, all calls are forwarded to the Call Forward Default destination after the number of rings specified in the Call Forward Default page of the NetSet utility.
Putting a Call
On Hold
To put a call on hold:
1 Press the Hold button.
2 To return to the call, press the appropriate System Appearance button.
Dialing Another Call To place a call on hold and dial a new call:
1 Press the Hold button.
2 Press the System Appearance button that is currently not being used.
Typically the first two System Appearance buttons on the left of a 3Com
Cordless Telephone are used for your extension. Your system administrator can verify the number and location of System Appearance buttons on your telephone.
3 When you hear dial tone, dial the second call.
More Than One Call The number of simultaneous calls that you can have on your 3Com
Telephone is limited by the number of System Appearance buttons that are defined for your extension. The default is the first two System
Appearance buttons on the left of 3Com Cordless Telephones. Your administrator can verify the number and location on your telephone.
Transferring a Call 59
To place more than one call on hold on a 3Com Cordless Telephone:
1 To place the current call on hold, press the Hold button.
■
■
To make a call, press the System Appearance button that is currently not being used. When you hear dial tone, dial the call.
To receive a call, press the flashing System Appearance button that indicates the incoming call.
2 To place the new call on hold, press the Hold button.
3 To return to either call, press the appropriate System Appearance button.
4 To place or receive another new call, repeat the previous steps.
On 3Com Cordless Telephones, you can place at most two calls on hold.
Transferring a Call
When you answer an incoming telephone call, the Transfer feature allows you to send that call from your telephone to any other internal line or, if your call permissions allow, to an outside line. To view your permissions, log in to the NBX NetSet utility and go to My Calling Privileges > Call
Permissions. Your administrator can change your call permissions.
Announced
(Screened) Transfer
Before you complete a transfer, you can announce to the recipient that you are transferring a call. The recipient can then decide whether to take the call. To announce a transfer:
1 While on a call, press the Xfer (Transfer) button. The system places the call on hold and selects a new line.
2 Dial the extension number to which you want to transfer the call.
3 When the recipient answers, announce the call.
■
■
If the recipient wants to take the call, press the Xfer button again to complete the transfer. Hang up the handset.
If you are on a 3Com Cordless Telephone and the recipient does not want to take the call, retrieve it by pressing the System Appearance button on which the call originated.
Your administrator can disable Announced Transfers (by enabling the One
Button Transfer feature) for the entire NBX system. When that setting is enabled, every time that you transfer a call, the call is transferred as soon as you dial the extension — without waiting for you to announce the call.
60 C HAPTER 4: S TANDARD F EATURES
Blind Transfer In a blind transfer, you transfer the call without notifying the recipient:
1 While on a call, press the Xfer button. The system places the call on hold and selects a new line.
2 Dial the number to which you want to transfer the call.
3 As soon as you hear a full ring, press the Xfer button and hang up.
If you press the Xfer button too soon after you dial the number, the transfer might not occur.)
Direct Mail Transfer You can transfer a call directly into another user’s voice mailbox. The call does not ring on that user’s telephone.
Calls transferred to a user’s mailbox by means of Direct Mail Transfer are always directed into that user’s voice mailbox, even if the recipient has specified a different call coverage point.
On a 3Com Cordless Telephone:
1 While you are on a call, press Feature + 441.
2 Dial the voice mail extension to which you want to transfer the call.
3 Hang up the handset.
Establishing a
Conference Call
Using Feature
Codes
You can establish a Conference Call with up to four parties, including yourself, depending on your NBX system configuration. You must be using a telephone on the NBX system to establish the call. The other parties can be any combination of internal and external parties.
If the NBX has SIP (Session Initiation Protocol) enabled, you are limited to three-party Conference calls, including yourself, unless your NBX system is configured with a 3Com SIP Conference Server. For more information on making Conference calls with SIP enabled, see your NBX administrator.
From a 3Com Cordless Telephone, follow these steps:
1 Dial a call, or receive a call from someone else. Two parties are now on the call.
2 While on the call, press Feature + 430. The system selects a new line and places the first party on hold.
Establishing a Conference Call Using Feature Codes 61
3 Dial a call to an internal or external third party.
■
For an announced conference, wait for the third party to answer the call, and then press Feature + 430 again.
■
Until you press Feature + 430 the second time, the second party remains on hold, and you may converse with the third party privately.
For a blind conference, press Feature + 430 immediately after you dial the number. You return to the conference, and you and the second party hear the third party’s telephone ringing.
If the third party answers, three parties are now in the conference call.
If the third party is internal and does not answer, the attempt to conference that party is cancelled. You cannot establish a conference call with an NBX user’s voice mailbox.
4 Repeat steps 2 and 3 to conference in a fourth party.
For details about the Mute features, see “Telephone Buttons and
.
Disconnecting the
Last Person
That You Called
Use the Conference Drop feature to disconnect the last person that you add to a conference call. This feature is helpful if, when you add a party, your call is answered by someone else.
■
■
Only the person who added the last caller to the conference call can drop that caller.
Your administrator can configure any Access button on the Attendant
Console associated with your Cordless telephone to be a Conference
Drop button.
On a 3Com Cordless Telephone, or a telephone that does not have a button programmed for Conference Drop:
1 While on the conference call, press Feature + 431.
2 The system returns you to the others who are in the conference call.
62 C HAPTER 4: S TANDARD F EATURES
More About
Conference Calls
■
■
To place your part of a conference call on hold, press the Hold button.
The other parties can talk among themselves, but they cannot hear you. Music on Hold does not play when a conference call is on hold.
To transfer a conference call to another telephone, press the Xfer button. Dial the number to which you want to transfer the call, announce to the recipient (optionally) that you are transferring a conference call, and then press the Xfer button again.
■
■
All of the conferenced parties are transferred except yourself.
Your ability to drop the last person that you added to the conference is transferred to the person who accepts the transfer.
Using Camp On
Camp On allows you to queue a transferred call on to an NBX destination extension that is already in use. When the destination extension becomes available, the system automatically rings that extension.
While a call is camped on, the caller hears either Music On Transfer (MOT) or silence if no music is provided. The destination extension becomes available when the user ends the current call or puts the current call on
Hold.
You initiate a Camp On call through Feature code 468 or a programmed system access button.
Examples 1 and 2 show two different ways for a user to initiate Camp
On.
Example 1: Camp On With Call Transfer
The user at extension 1001 calls the user at extension 1002, who then transfers the call to extension 1003. But the user at extension 1003 is on another call. (The display panel of the extension 1002 telephone shows
“On Another Call.”) So the user at extension 1002 initiates the Camp On call, and then hangs up. The user at extension 1001 remains on hold while the user at extension 1003 hears a tone that indicates a caller is camped on. As soon as extension 1003 is available, extension 1003 rings with a call from extension 1001.
In this example, the user at extension 1002 initiates Camp On after initiating a screened call transfer.
Using Camp On 63
In contrast, Example 2 shows how a user can initiate Camp On to directly queue a transferred call on to a destination extension that is in use or busy without using the call transfer feature.
Example 2: Direct Camp On
The user at extension 1001 calls the user at extension 1004, who determines that extension 1005 is busy and cannot take the call (meaning all of its system access lines are in use). So instead of transferring and dropping the call to the call coverage for extension 1005, extension 1004 initiates the Camp On call and then hangs up. The user at extension 1001 remains on hold while the user at extension 1005 hears a tone that indicates a caller is camped on. As soon as extension 1005 is available, extension 1005 rings with a call from extension 1001.
In this example, the user at extension 1004 simply initiates Camp On after receiving the call from extension 1001.
Initiating Camp On
With Call Transfer
You can initiate Camp On with Call Transfer to queue a call to an in use destination extension.
1 While on a call, initiate a (screened) call transfer as described in
“Announced (Screened) Transfer”
earlier in this chapter.
2 When you see “On Another Call” on your display panel for the destination extension, press Feature + 468 (or press the Camp On
Access button if one is programmed on your telephone).
■
■
If the Camp On attempt is successful, the call originator remains on
hold while the destination extension receives a Call Waiting tone.
When the party on the destination extension becomes available, the camped on call rings on the destination extension. Or, if the destination party remains unavailable and the Camp On Return
Interval expires, the call is returned to you. See
later in this chapter.
If the Camp On attempt is not permitted, the call originator remains on hold while the message “Not Allowed” or “Camp On In Use” appears on your display panel. See
later in this chapter.
64 C HAPTER 4: S TANDARD F EATURES
Initiating Direct
Camp On
You can initiate Camp On to directly queue a call on to a destination extension that is in use or busy.
1 While on a call, press Feature + 468 (or press the Camp On Access button if one is programmed on your telephone).
You are prompted to enter the Camp On destination extension.
2 Enter the three-digit or four-digit extension that you want to Camp On.
■
If the Camp On attempt is successful, the call originator remains on
hold while the destination extension receives a Call Waiting tone.
When the party on the destination extension becomes available, the camped on call rings on the destination extension. Or, if the destination party remains unavailable and the Camp On Return
Interval expires, the call is returned to you. See
in this chapter.
■
If the Camp On attempt is not permitted, the message “Not Allowed” or “Camp On In Use” appears on your display panel. See
in this chapter.
More About
Camp On
These usage tips and limitations apply to Camp On:
■
■
■
A system-wide Camp On Return Interval determines how long a caller can stay camped on to an extension. The default Camp On Return
Interval is 180 seconds (three minutes). The NBX administrator can configure it to be anything from 30 seconds to 10 minutes. If the
Camp On Return Interval expires, the camped call is returned to the originator of the Camp On. For example, extension 1001 calls extension 1002, and the call is then camped onto extension 1003 and extension 1002 hangs up. Extension 1003 stays busy. When the Camp
On Return Interval expires, extension 1002 starts ringing. If the user at extension 1002 does not answer the call, the call goes to the call coverage for extension 1002.
You can initiate a Camp On call only to an internal NBX extension.
However, the originating call can originate from either an external or internal number.
An extension can have only one Camped On call in its queue. If another Camp On attempt is made to this extension, the message
“Camp On In Use” is displayed at the telephone attempting to initiate the Camp On.
Using Camp On 65
■
■
■
■
■
■
You cannot initiate a Camp On call to:
■
An ACD extension
■
A Hunt Group extension
■
■
A TAPI RoutePoint extension
A Call Park extension
■
A Phantom extension
You cannot initiate a Camp On call to a device connected to an Auto
Attendant or Voicemail.
You can use either System-wide Speed dials (SSDs) or Personal Speed
Dials (PSDs) that are mapped to a valid extension as an alternative to manually dialing the Camp On destination extension.
If Call Forward All or Do Not Disturb is enabled on the Camp On destination extension, the message “Not Allowed” is displayed at the telephone attempting to initiate the Camp On.
The condition of the destination extension at the time you initiate
Camp On determines the following:
■
If the Destination Extension is In Use — One or more (but not all) of its system appearance lines are presently being used. In this condition, you can use either Camp On with Call Transfer or Direct
Camp On to queue a call on to the destination extension.
■
■
If the Destination Extension is Busy — All of its system appearance lines are presently being used. In this condition, you can use only Direct Camp On to queue a call on to the destination extension.
If the Destination Extension is Available — Instead of queuing the call, both Camp On with Call Transfer and Direct Camp On act
as a blind transfer (See “Blind Transfer”
earlier in this chapter.)
If you are using Camp On with Call Transfer and the destination extension has its Call Coverage set to Disconnect, after the transfer times out, you receive a busy tone. You can now initiate Camp On to the destination extension.
For additional tips and considerations on using Camp On, see your NBX system administrator.
66 C HAPTER 4: S TANDARD F EATURES
Using Automatic
Callback
Automatic Callback allows you to request a call back ring from a destination extension that is in use or unanswered. The NBX system attempts to connect you when the called party at that extension becomes available.
On an NBX telephone, the Automatic Callback feature is helpful when:
■
■
The person you are calling is on another call and you want the system to generate a call back ring as soon as this person is available.
The person you are calling does not answer the call and you want the system to generate a call back when this person is available.
You initiate an Automatic Callback through Feature code 469 or a programmed system access button depending on the type of NBX telephone you have and how it is configured.
Initiating Automatic
Callback
You can initiate Automatic Callback while making a direct call to an extension that is in use or unanswered.
1 While on a call to an extension that is in use or unanswered, press
Feature + 469 (or press the Automatic Callback Access button if one is programmed on your telephone).
2 Disconnect from the call.
■
If the Automatic Callback attempt is successful, the message
“Callback Extension XXX” appears on your display panel.
■
If the Automatic Callback attempt is not permitted, the message “Not
Allowed” appears on your display panel. See
3 When the party on the destination extension becomes available, you receive a call back ring. When you answer this call back, the destination extension rings and your call then can be connected.
If the party on the Automatic Callback destination extension does not return your call within the time set by the Automatic Callback Return
Interval, the system cancels the Automatic Callback request. For more information, see the
“More About Automatic Callback” section.
More About
Automatic Callback
These usage tips and limitations apply to Automatic Callback:
■
An Automatic Callback Return Interval, set by the NBX NetSet administrator, determines the maximum amount of time you can wait
Using Automatic Callback 67
■
■
■
■
■ for a call back. The range for this timer is 1 minute to 24 hours with the default being 12 hours. If the Callback is not received within this time, the system cancels the Callback.
An extension can have up to five Automatic Callback requests assigned to it. Return call backs are generated in the order that they were received (FIFO).
Events that generate a call back from the destination extension include:
■
Entering a feature code followed by an on-hook event
■
■
Invoking Directory followed by an on-hook event
Going off-hook then on-hook
■
Using Feature + 111 to terminate a session
You cannot initiate an Automatic Callback to:
■
■
■
■
An external number
An ACD extension
A Hunt Group extension
A TAPI RoutePoint extension
■
■
A Call Park extension
An extension receiving a transferred call
■
A Phantom extension
You cannot initiate Automatic Callback to a device connected to an
Auto Attendant or Voicemail.
If Call Forward All or Do Not Disturb is enabled on the Automatic
Callback destination extension, the message “Not Allowed” is displayed at the telephone attempting to initiate the Automatic
Callback.
68 C HAPTER 4: S TANDARD F EATURES
P
ERSONALIZING
Y
OUR
T
ELEPHONE
5
Your NBX ® Networked Telephony System has many features that can make your telephone easier to use. This chapter describes:
■
■
■
Guidelines About Features on 3Com Telephones
■
■
■
■
■
■
Preventing Unauthorized Use of Your Telephone
For information on how to set up your NBX NetSet ™ utility password for
the first time, see Chapter 1 .
If your system uses a messaging application other than NBX Messaging, use the documentation for your messaging application instead of these instructions.
Guidelines About
Features on 3Com
Telephones
■
■
If your telephone does not have a button programmed for Feature, ask your administrator to program one.
Because your administrator determines whether some of the features that are described in this chapter are available for your telephone or for the entire system, some of these features might not be available to you.
70 C HAPTER 5: P ERSONALIZING Y OUR T ELEPHONE
Ringer Tones
To help you to distinguish the ring tone of your 3Com Cordless Telephone from the sound of other phones, use the handset controls described in
Chapter 2 . You can also use the NBX NetSet utility to turn this ring tone
on or to choose Silent Ring to disable audible ringing.
To turn the ring tone on and off using the NBX NetSet utility:
1 Verify that your computer has a sound device (a USB headset or a sound card with either headphones or speakers).
2 Log in to the NBX NetSet utility and go to Telephone Programming >
Ringer Tones.
3 Click each of the nine Ringer Tone Settings to hear the choices.
4 Select the number of the tone that you want.
5 Click Apply.
Button Mapping
You can map the buttons of your telephone if your NBX administrator enables this feature for your user group. You can also modify the button mappings for a telephone to override group button mappings unless your administrator has locked a particular feature or features. (A lock icon in the NetSet display indicates whether the button can be remapped.) Call forwarding can occur when locking is enabled.
To check if button mapping is available for your telephone, log in to the
NBX NetSet utility and go to My Calling Privileges > Call Permissions.
Button mapping is available if this feature is enabled.
To set the button mappings for an individual telephone:
1 Go to Telephone Programming > Button Mapping
2 Click on the pull-down list next to the appropriate button in order to select a feature from the list to associate with this particular button.
Table 5 describes all the function types that a user can map to the
available buttons on an NBX Telephone. See
later in this chapter for tips and special considerations.
Button Mapping 71
Table 5 User Button Mappings
Function
Account Code
Automatic Callback
Button Description For more information, see
Before or during a call, press this button, enter the account
While on a call to an extension that is in use or unanswered, press this button and disconnect from the call to have the system generate a call back ring when the user at that extension becomes available.
Camp On
CFWD All
CFWD Busy
CFWD No Answer
CLIR-All
CLIR-Next
Call Toggle
Conference
Conference Drop
Default
Directory
Do Not Disturb
While on an active call, press this button and when prompted, enter the Camp On destination extension of an in use or busy extension to camp the call.
Press this button to enter a Call Forward All extension and to toggle on and off the Call Forward All feature.
Press this button to enter a Call Forward Busy extension and to toggle on and off the Call Forward Busy feature.
Press this button to enter a Call Forward No Answer extension and to toggle on and off the Call Forward No
Answer feature.
in
in
Press this button to toggle on and off the Caller ID All (all external calls) feature.
Press this button to toggle on and off the Caller ID Next
(next external call only) feature.
Press this button to toggle between two calls.
Typically used for telephones (other than 3Com
3106C/3107C Cordless Telephones) that do not have a dedicated Conference button, press this button to add parties to a conference call.
Press this button to drop the last person who joined the conference call.
in
in
in
Indicates that this button has no mapping.
Press this button to access the Name Directory.
Press this button to toggle on and off the Do Not Disturb feature.
Extend Wrap-Up Time Press this button to extend the ACD Wrap-Up Time duration. Wrap-Up Time must be enabled by the ACD administrator. You can use this feature once per call.
This feature is not supported by 3Com 3106C/3107C
Cordless Telephones.
chapter
72 C HAPTER 5: P ERSONALIZING Y OUR T ELEPHONE
Table 5 User Button Mappings (continued)
Function
Feature
Flash
Fwd Vmail grp login/out 0–99
(0–29 on NBX 100)
Line/Extension
MWI For VM
MWI To Ph Send
Button Description
Use this button to access any system feature by pressing it and then dialing a Feature Code.
For example, if a telephone does not have a button programmed for Call Park, you can press the Feature button, and then dial the Call Park Feature Code (444) to access the Call Park feature.
For more information, see
If your NBX system is connected to a Central Office (CO) by one or more Analog Line Card ports, and if the CO provides a feature such as Call Waiting that requires a flash signal, press this button to signal the CO to put the existing call on hold and toggle to the call that is waiting.
To return to the first call, press this button again.
Press this button to direct all incoming calls to your voice mail (or to wherever you have specified in the NBX NetSet utility Call Forward > Call Forward
Press this button and enter the appropriate password to log in to or out of an Automatic Call Distribution, Hunt, or
Calling group.
“Setting Call Forward from the
Maps one of the group login/logout Feature Codes (login numbers to this button. (Ask your administrator for what login number to use.) Each login number logs you in or out of the associated group.
Use this button to map to the extension of another telephone (to create a Busy Lamp/Speed Dial) or Analog
Terminal Adapter (ATA). (Only your administrator can map this button to an external or call park extension.)
Number — Enter the extension (with no spaces or special characters) associated with the telephone or ATA port.
Priority — Enter a number to identify which button has precedence. The button with the lowest value becomes active when you lift the receiver or press speaker.
Assigns the Message Waiting Indicator to this button. The lamp next to the button lights when you have a message in your mailbox.
Number — Enter the voice mailbox number (telephone extension) when prompted.
Press this button to send an MWI message to any other phone in the system that has a mapped MWI Retrieve button with an associated LED.
Button Mapping 73
Table 5 User Button Mappings (continued)
Function
MWI Cancel
MWI Retrieve
Other
Park
PG 482–531
(PG 500-531 on
NBX 100)
Pickup Group
Button Description
Press this button to cancel and remove the most recent
MWI message that was sent to a particular extension from this phone. (The same phone that sent the message must be used to cancel the message.)
Press this button to retrieve MWI messages through the
LCD and the up or down arrow (scroll) buttons.
For more information, see
This feature is not supported by 3Com 3106C/3107C
Cordless Telephones.
and
“Preventing Unauthorized Use of Your Telephone”
Lets you assign any feature code to a button.
Number — Enter the feature code number in this field.
Example: On the NBX 100, use Other to map the personal speed dials from 11–99. In the Number field, enter an extension from the personal speed dial extension range.
Personal speed dial 11 corresponds to extension 610.
You can also use Other to map Class of Service Override, feature code 433, or Telephone Lock, feature code 432 to a telephone button.
Press this button and dial a valid Call Park extension to park the current call.
To retrieve a parked call from a Call Park extension, press the Park button and then dial the extension on which the call was parked.
Press this button to pick up a call on any extension in the selected Pickup Group without dialing the Pickup Group extension. Your telephone and the ringing telephone must be part of the same Pickup Group unless the “Allow
Non-Member Pickup” check box is enabled for the group.
To do this you must first identify a specific Pickup Group extension and assign it to this button. If you are unsure what extension to use, ask your administrator.
Press this button and dial the Pickup Group extension to pick up a call on any extension in the associated Pickup
Group. Your telephone and the ringing telephone must be part of the same Pickup Group unless the “Allow
Non-Member Pickup” check box is enabled for the group.
74 C HAPTER 5: P ERSONALIZING Y OUR T ELEPHONE
Table 5 User Button Mappings (continued)
Function
PSD 1–99
Button Description
Assigns a Personal Speed Dial (PSD) number to the button.
The NBX system includes 100 Personal Speed Dials (PSDs).
(PSD 1-10 on NBX 100)
For the NBX 100, you can map the first 10 personal speed dials using the Button Mapping window. To map the remaining 90 personal speed dials, use the Other button mapping, described earlier in this table.
You define the telephone numbers for each PSD in
Directory > Personal Speed Dial in the NBX NetSet utility.
Redial
Release
For more information, see
later in this chapter
Press this button to place a new call to the same number as the most recent call made from this telephone.
Press this button to disconnect the current call and leave the telephone idle (on hook). This feature is useful if you use a headset when you make calls.
later in this chapter
SSD (System Speed
Dial)
Switch to DTMF
Transfer
WhisperPage
Wrap-Up Time
Xfer Vmail
Maps a System Speed Dial number to the button.
Press this button to switch this Analog Line Card port from pulse dialing to tone dialing (DTMF). You cannot switch from tone dialing back to pulse dialing during a call.
later in this chapter
in
Press this button to transfer a caller to an internal extension or an external telephone number.
Press this button and when prompted, enter the extension to initiate a WhisperPage session.
Press this button to activate the ACD Wrap-Up Time session if this feature has been enabled by the ACD administrator. You can use Wrap-Up Time only once per call. However, you can extend the Wrap-Up Time session duration by using the Extend Wrap-up Time feature.
Press this button to transfer a caller directly to another person’s mailbox.
in
Button Mapping
Notes
The following notes apply to user button mapping.
■
Button Type Functions — Not all button type functions are available on all models of telephones.
■
Priority and Number Fields — The use of Priority and Number fields for button mapping depend on the selected button type function.
These fields are applicable where noted in
.
Button Mapping 75
■
■
■
■
Ring Field — The Ring field used for button mapping allows you to enable and disable ringing for a lone appearance button and to set delayed ringing patterns. (See “Delayed Ringing” below.)
Busy Lamp/Speed Dial — A Busy Lamp/Speed Dial button is an
Access button where the Type field is set to Line/Extension and the button is mapped so that it can function as a Speed Dial. When you press the Busy Lamp/Speed Dial button, you dial the mapped extension. When the other extension is in use, the lamp lights on your telephone. For how to configure a Busy Lamp/Speed Dial button, see
“Line/Extension” in
.
Button Labels — You can use the NBX LabelMaker utility available through the NBX NetSet utility to create and print labels for the buttons on your telephone.
Delayed Ringing — The administrator can define a “ringing progression” for a line mapped to multiple telephones. For example a call could ring immediately at telephone 1, begin ringing at telephone
2 after 4 rings, and then begin ringing at telephone 3 after 8 rings.
Any of the telephones can pick up the call at any time, even if it has not yet started ringing at a particular telephone.
Delayed Ringing works only when your administrator maps telephone company lines directly to buttons on two or more telephones or defines bridged station appearances. After that is done, you can alter the delayed ringing pattern by changing the delay before ringing occurs on the mapped line on your phone.
To edit a Delayed Ringing Pattern, go to Telephone Programming >
Button Mapping. The button mapped to the telephone line or designated as a bridged extension will have the Type set to
Line/Extension
For the shared line appearance button, set the Ring box to the behavior that you want. To have the telephone begin ringing after one ring, select 1, after two rings, select 2. Select No to disable ringing entirely. (The lamp still functions to indicate ringing/call status.) Do not change the settings in the Type, Number, and Priority fields.
76 C HAPTER 5: P ERSONALIZING Y OUR T ELEPHONE
Speed Dials
This section describes the types of speed dials on an NBX system:
■
Personal
■
System-wide
■
One-Touch
It also describes how you can print a list of speed dials and a set of labels for your telephone, showing which of your buttons are mapped to features and speed dial numbers.
Personal Speed Dials You can create a list of up to 99 personal speed dials (using ID numbers
601 through 699) for your telephone. These speed dials are available only from the telephone for which they were created.
You create, view, and print your personal speed dial list using the NBX
NetSet utility.
If your administrator has assigned you to a group that allows you to change your button mappings, log in to the NetSet utility and go to
Telephone Programming > Button Mapping to view or change the current personal speed dial assignments for your telephone’s buttons. See
earlier in this chapter.
You can also map a personal speed dial ID number to one of the available
Access buttons on your telephone from the Directory > One-Touch
Speed Dial page. See “Special Case: One-Touch Speed Dials” later in
this chapter.
To assign or change a personal speed dial number:
1 Log in to the NBX NetSet utility and go to Directory > Personal Speed
Dial.
2 In the Personal Speed Dial page, select an unassigned speed dial ID number, or select the speed dial ID number for which you want to change the speed dial number.
3 In the Speed Dial Number text box, type the telephone number that you want the system to dial when you use that ID number.
Include all of the prefix numbers that you would normally dial, such as a 9 or 8 or 1 to access an outside line, and, if necessary, the country code or area code.
Speed Dials 77
4 In the Account Code box, type an account code if it is required or useful for calls to this destination. See
for more information about account codes.
5 In the Comment text box, type a brief description, usually a name, that corresponds to the number.
6 After you have made all of your changes to the personal speed dials, click
Apply to complete your changes.
To use a personal speed dial:
1 Remove the handset from the charging unit.
2 Press the Talk button.
3 Press Feature plus the 3-digit personal speed dial code for the number that you want to call.
If you dial a speed dial code that has no number assigned to it, the display panel on your telephone shows the message
No number stored
.
System-wide
Speed Dials
The administrator can set up to 100 system-wide speed dials (using ID numbers 700 through 799) for numbers that are dialed frequently by many internal users. You can view the system-wide speed dial list through the NBX NetSet utility.
If your administrator has assigned you to a group that allows you to change your button mappings, log in to the NetSet utility and go to
Telephone Programming > Button Mapping to view or change the current system-wide speed dial assignments for your telephone’s buttons.
See
earlier in this chapter.
You can also map a system-wide speed dial ID number to one of the available Access buttons on your telephone from the Directory >
One-Touch Speed Dial page. See “Special Case: One-Touch
next.
To use a system-wide speed dial:
1 Remove the handset from the charging unit.
2 Press the Talk button.
3 Press Feature plus the 3-digit system-wide speed dial code for the number that you want to call.
If you dial a speed dial code that has no number assigned to it, the display panel on your telephone shows the message
No number stored
.
78 C HAPTER 5: P ERSONALIZING Y OUR T ELEPHONE
Special Case:
One-Touch
Speed Dials
One-Touch speed dials use one the telephone’s Programmable Access buttons.
Use either the One-Touch or the Personal speed dial screen to assign or change the One-Touch speed dial numbers on your telephone. If you make a change in one screen, it appears in the other screen. See
or follow these steps for the One-Touch screen.
To add or change a One-Touch speed dial on an available Access button:
4 Log in to the NBX NetSet utility and go to Telephone Programming >
Button Mapping
5 Any box that has an asterisk in the margin beside it is available for a personal or system-wide speed dial. In any of the asterisked text boxes under Number, type the telephone number to which you want to assign a speed dial button. Or change the telephone number in a box that already has a speed dial number.
Include all of the prefix numbers that you would normally dial, such as a 9 or 8 or 1 to access an outside line, and, if necessary, the country code or area code. (The complete number string can be longer than the box.)
To include an account code in a one-touch speed-dial number, enter the
Example: [888]1234#9785551212. Do not use spaces, hyphens, bracket [ ].
6 In the Description text box, type a brief description, usually a name that corresponds to the number.
7 After you have made all of your changes to the One-Touch speed dials, click Apply to complete your changes.
If you make a change in this screen, the change also appears in the
Personal Speed Dials screen. See
“Personal Speed Dials” earlier in this
chapter.
Printing
Speed Dial Lists
You may find it useful to have a paper list of personal or system speed dials. You can also create paper labels for your telephone.
Speed Dials 79
To print a list of speed dials:
1 Log in to the NBX NetSet utility and go to Directory > Personal Speed
Dial or System-wide Speed Dial.
2 Click the Print button that appears at the bottom of the page: .
3 A list appears with all of the personal or system-wide speed dial numbers that are allocated to your telephone.
4 Use the browser’s Print button or menu item to print the list.
Printing Labels You can print labels that identify the numbers and features that are assigned to Access buttons on your telephone using the LabelMaker in the NBX NetSet utility or on the NBX Resource Pack CD.
To print labels for your telephone:
1 Log in to the NBX NetSet utility and go to Resources > Telephone
Button Labels.
2 Click Telephone Button Labels. Save the file to your PC’s hard disk and double-click the icon to start the LabelMaker program.
3 Find the page in the LabelMaker that has labels for your telephone.
4 Edit the label template by clicking any of the label text boxes to highlight the existing text, and then typing new text.
5 Press Tab to move to the next text field in the label.
6 Click the Print button at the top of the LabelMaker screen to open the
Print dialog. Be sure to specify which page you want to print. Typically, the default is to print all pages.
7 Click Print.
8 Cut out the labels and put them in the label holders of your 3Com
Telephone.
9 To save the edited LabelMaker, click the Save button at the top of the
LabelMaker screen. Or you can click File > Save As to save the
LabelMaker to a new location.
To reuse your saved LabelMaker, you must run the file that you saved to your computer. If you download the LabelMaker from the NBX NetSet utility again, you get the default version, and the download might overwrite your saved LabelMaker. To create a Windows Desktop shortcut to your saved LabelMaker, right-click the saved file and then click
Send To > Desktop (create shortcut).
80 C HAPTER 5: P ERSONALIZING Y OUR T ELEPHONE
Off-Site
Notification
When you enable off-site notification, the NBX Messaging system notifies you that you have received voice mail. You can then retrieve your messages. Off-site notification consists of one cycle of up to five attempts to reach you, one attempt for each Attempt row that you configure in the
Off-Site Notification screen.
If your system uses a messaging application other than NBX Messaging, use the documentation for your messaging application instead of these instructions.
To configure off-site notification for your NBX voice mailbox:
1 Log in to the NBX NetSet utility and go to My Calling Privileges > Call
Permissions. Look to see if your system administrator has enabled off-site notification for the NBX system and for the Class of Service group to which your telephone belongs. If not enabled, ask to have these features enabled.
2 Go to NBX Voice Mail Settings > Off-Site Notification.
3 Select whether you want off-site notification for all messages or for urgent messages only.
Next, you will need to configure the Off-Site Notification Attempts for up to five attempts at off-site notification.
4 In the first Attempt row, in the Method drop-down list, select Pager,
VoiceMail, or EMail
The cycle of notice behaviors differs depending on the method that you specify for the first attempt. See
“Notice Behaviors” later in this chapter.
5 In the Number/Address field:
■
If you selected Pager for Method in step 4:
■
Enter a pager number. Do not use parentheses, hyphens, or spaces.
Ask your administrator if you need to include the area code and any other digits that your system needs to dial an outside number, such as 9, 8, 1, or 0. After you receive the pager message, you call in to your voice mailbox to listen to your messages.
■
■
In the Numeric Page field, indicate what you want the pager to display. Enter a series of digits, such as your telephone extension number.
If you selected VoiceMail for Method in step 4:
Off-Site Notification 81
■
Enter the telephone number at which you want to be notified. Do not use parentheses, hyphens, or spaces. Ask your administrator if you need to include the area code and all other digits that your system needs to dial an outside number, such as 9, 8, 1, or 0.
When you choose to be notified by voice mail, the NBX system calls the number that you enter in this field. When you answer the call, the system announces the new voice message and allows you to follow the prompts to access your voice mailbox and listen to and delete any of your messages.
■
If you selected EMail for Method in step 4:
■
Enter the e-mail address at which you want to be notified. You can use different e-mail addresses for different Attempts.
When you choose to be notified by e-mail message, the NBX system sends you an e-mail message for each voice mail message that you receive. The voice message may be attached to the e-mail message as a WAV file. See the tables in
in this section.
You can listen to the messages using your PC sound device (a USB headset or a sound card with either speakers or headphones).
If you delete the e-mail notice with its attached WAV file after you listen to the message, you delete only the copy. The original voice mail message remains in your NBX voice mailbox. You must log in to the NBX voice mail system by telephone or through the NBX NetSet utility to delete your messages.
6 From the Interval drop-down list box, select the number of minutes that you want the system to wait after each attempt before it moves to the next attempt.
The “best” time interval depends on the Attempt method that you choose. For instance, allow sufficient time after a Pager notification for the usual delay at your pager supplier.
7 Click Apply.
8 Repeat steps 4 through 7 to set up additional attempts if you want.
The cycle of notice behaviors differs depending on the method that you select for the first attempt. See
“Notice Behaviors” at the end of this
section.
82 C HAPTER 5: P ERSONALIZING Y OUR T ELEPHONE
9 You do not need to configure every Attempt row. When you have configured all of the Attempt rows that you want, click OK. The NBX
Messaging tab appears.
10 Test your off-site notification settings by leaving yourself a voice mail message.
Additional Notes
■
You can use the same notification method for all five attempts, or any combination of methods.
■
■
If your voice mailbox is full and someone tries to leave you a voice mail message, the NBX system does not send you an e-mail notification.
When you activate the Telephone Locking feature on your telephone, the NBX system sends you off-site notification messages only if the notification number (for example, your pager number) is a
toll-free telephone number. See “Telephone Locking”
later in this chapter.
Notice Behaviors
These tables explain how the cycle of notice behaviors depends on the method that you select for the first attempt. See the definitions as well as the next section,
“Resetting the Off-Site Notification Cycle” .
Off-Site Notification 83
■
If you specify EMail for the first attempt:
Attempt
1
Method
Notice Behavior
■
You receive an e-mail notice for each voice message.
■ and then you configure attempt:
Each e-mail notice contains information about the voice message (like time of receipt and the number that called), and the voice message is attached as a WAV file.
2 through 5 as E-mail
■
■
You receive an additional e-mail notice for each voice message.
The second e-mail notice contains no information about the voice message (like time of receipt and the number that called) and no WAV file attachment.
2 through 5 as Pager
■
You receive a pager call for each voice message.
2 through 5 as VoiceMail
■
You receive a telephone call for each voice message. Follow the prompts to log in and listen to messages, or log in to the NBX NetSet utility.
■
If you specify Pager or VoiceMail for the first attempt:
Attempt
1
Method
Pager or Voice
Effect
■
You receive a telephone call or pager call for only the first new voice message.
1 and then you configure attempt:
2 through 5 as E-mail
■
You receive an e-mail notice for only the first new voice mail message.
1 The e-mail notice contains no information about the voice message (like time of receipt and number that called) and no
WAV file attachment.
You receive a pager call for only the first new voice message. 1 2 through 5 as Pager
■
2 through 5 as Voice Mail
■
You receive a telephone call for only the first new voice message.
1
1 First new message means the first voice mail message that arrived at your mailbox since the last time that you logged in to your voice mailbox through a telephone or through the NBX NetSet utility. Logging in restarts the cycle.
Resetting the Off-Site Notification Cycle
When you log in to your voice mailbox and hang up or log out (regardless of whether you listen to or delete messages), you start the off-site notification cycle again. You are notified about the next message that comes into your voice mailbox.
84 C HAPTER 5: P ERSONALIZING Y OUR T ELEPHONE
Managing Off-site
Notification Using the
Telephone
To manage your off-site notification settings directly through the telephone:
1 Log in to your voice mailbox at your telephone or remotely.
2 Press 9.
3 Press 4, select one of these options, and follow the prompts:
Press 1 to enable off-site notification.
Press 2 to disable off-site notification.
Press 3 to change off-site notification settings.
Press 4 to review current off-site notification settings.
Do Not Disturb
When the Do Not Disturb feature is in effect, calls coming in to your telephone immediately go to your default call coverage point without ringing. You set the default call coverage point from the NBX NetSet utility by going to Call Forward > Call Forward. See
If Call Forward All is in effect, it overrides Do Not Disturb. Calls go to the call coverage point defined for Call Forward All in the Call Forward >
Call Forward Override page.
You can ask your administrator to map the Do Not Disturb feature to an available Access button on your 3Com Telephone, or you can use the
Feature Code to enable and disable the feature.
When Do Not Disturb is in effect:
■
It overrides Call Forward No Answer, Call Forward Busy, and FWD
MAIL.
■
■
Your telephone does not ring when it receives an incoming call.
You can use the telephone to dial outgoing calls.
■
You can use the telephone to dial internal and external pages.
Preventing Unauthorized Use of Your Telephone 85
■
■
If your telephone is part of a call pickup group, no other telephone in the pickup group can retrieve a call that comes directly in to your telephone. The incoming call goes immediately to the call coverage point (voice mail, auto attendant, or other extension).
If your telephone is part of an ACD group, a hunt group, or a calling group, incoming calls to the group ring on your telephone. Calls coming in directly to your telephone (not directed to the group) do not ring on your telephone. To prevent every call from ringing, you must enable Do Not Disturb and also log out of the group.
To enable and disable Do Not Disturb using the feature code:
1 Remove the handset from the charging unit.
2 Press the Talk button.
3 Press Feature + 446.
4 Hang up. Your telephone is now in Do Not Disturb mode. The display panel on a 3Com Cordless Telephone shows
DO NOT DISTURB
when the phone is in AutoStandby mode.
5 To disable Do Not Disturb mode, repeat the above steps. The
DO NOT DISTURB
message disappears from the display panel.
To view your current Do Not Disturb setting even if you do not have a
3Com Telephone or if you are away from your desk, log in to the NBX
NetSet utility and go to My Calling Privileges > Feature Settings.
Preventing
Unauthorized Use of Your Telephone
To prevent others from dialing long-distance or other unauthorized calls from your telephone permanently, ask your administrator to adjust the call permissions schedule for your extension, or you can adjust it temporarily with the Telephone Locking feature.
Telephone Locking To enable and disable the Locking feature using the feature code:
1 Remove the handset from the charging unit.
2 Press the Talk button.
3 Press Feature + 432. The display panel on a 3Com Telephone prompts you to enter your password.
4 Enter your password + # and hang up. Your telephone is now locked.
The display panel shows the
Locked
message.
86 C HAPTER 5: P ERSONALIZING Y OUR T ELEPHONE
5 To turn off this feature, repeat the above steps.The
Locked
message disappears.
Additional Notes
■
When Telephone Locking is activated, a person using your telephone can dial only toll-free calls, calls to emergency services (such as 911 in the United States), or calls to telephone numbers that have been programmed in your system as “internal” calls.
■
■
Even when Telephone Locking is active on your telephone, your off-site notification choices remain in effect. That is, notification of voice mail messages is sent to the outside telephone numbers or paging numbers that you have specified in the NBX NetSet utility NBX
Voice Mail Settings > Offsite Notification page, even if these numbers are not toll-free.
You can view your current Telephone Lock setting from the NetSet utility by going to the My Calling Privileges > Feature Settings.
Call Permissions Your administrator establishes Call Permissions to control the types of calls that can be dialed from your telephone. The administrator can configure these permissions to change depending on the time of day. For example, your administrator can prevent long-distance calls from being dialed from your telephone outside of business hours.
To view your current call permissions, from the NBX NetSet utility, go to
My Calling Privileges > Call Permissions.
Class of Service
Override
The Class of Service Override feature allows you to apply the features of your own 3Com Telephone temporarily to another 3Com Telephone on the same local network.
Example:
■
The telephone in your organization’s conference room is configured so that long-distance telephone calls cannot be dialed from it. You may, however, need to place a long-distance call during a meeting. Using the Class of Service Override feature, you can apply the features of your own telephone to the conference room telephone for one call
only and dial the call, assuming that your Call Permissions allow you to make long-distance calls from your own telephone.
Using a Headset 87
If your system uses a messaging application other than NBX Messaging, use the documentation for your messaging application instead of these instructions.
To activate the one-call-only Class of Service Override from any 3Com
Telephone:
1 Remove the handset from the charging unit.
2 Press the Talk button.
3 Press Feature + 433.
4 Dial your telephone extension.
6 When you hear the dial tone, you can dial the call in the same way that you do from your own 3Com Telephone.
When you use Class of Service (CoS) Override, any reports that are generated on the NBX system indicate that the CoS features of your own
3Com Telephone were applied temporarily to the telephone on which you made the call.
Using a Headset
You can use a headset that has a microphone with any telephone on an
NBX system.
You may need to modify some of these instructions for some headsets or amplifiers. See the instructions that come with your equipment.
To prepare a headset for calls:
1 Assemble the headset following the instructions provided.
2 Insert the cord for the headset into the receptacle on the telephone.
3 Put on the headset.
4 Set the telephone handset on your desk or attach it to your belt using the supplied clip.
The headset does not change the way you place, receive, and end calls with the 3Com Cordless Telephone.
To switch from a headset call to a handset call, remove the headset cord from the receptacle on the telephone and use the handset as usual.
88 C HAPTER 5: P ERSONALIZING Y OUR T ELEPHONE
F
EATURE
C
ODES
6
This chapter describes how to use feature codes with the 3Com Cordless
Telephones. It covers these topics:
■
■
■
Feature Codes with 3Com Telephones
Feature Codes with
3Com Telephones
A large number of telephone features are available by pressing the
Feature button on a 3Com Telephone and entering a three-digit feature code. These feature codes are listed in
.
■
■
If your telephone does not have a button programmed for Feature, ask your administrator to program one.
Because your administrator determines whether some of the features that are described in this chapter are available for your telephone or for the entire system, some of these features might not be available to you.
3Com Cordless
Telephone
Some of the features that are listed in
are already available in single-purpose buttons on 3Com Cordless Telephones, like Hold,
Volume Control, and Message buttons.
For all other NBX features, use the preprogrammed Feature button and
the feature codes listed in Table 6
.
90 C HAPTER 6: F EATURE C ODES
NBX Tones
As you use your 3Com Telephone to receive voice mail and use the feature codes on the NBX system, you hear these tones:
■
Dial Tone — When you lift the receiver to place a call or begin using one of the features, you hear the normal Dial Tone (except for the circumstance described in the next bulleted item).
■
■
■
■
■
New Messages Dial Tone — When your voice mailbox has either new or unsaved messages and you pick up your handset, you hear the
New Messages Dial Tone (a repeated short tone, also called the
“stutter” tone) until you delete or save every message. Your administrator can turn the New Messages Dial Tone on or off.
Feature Entry Tone — When you lift the handset and press the
Feature button to begin using one of the features, you hear the
Feature Entry Tone, which is a steady sound at a lower pitch than the normal dial tone. You must enter data, for instance a feature code number, your password, or an extension, as specified in
Confirmation Tone — After certain steps, as when you add a party to a conference call, you hear a short Confirmation Tone or “beep,” which confirms that you have completed the action.
Error Tone — You hear the “fast busy” tone, also called the
“congestion” tone, when no circuits are available. In addition, you hear the Error Tone if you make an error such as trying to enter an unsupported feature code, an invalid extension, or an invalid password. Hang up and start the feature code sequence again.
Feature Active Tone — Example: You activate one of the
“persistent” features, for instance, you lock your telephone, and then hang up. The next time that you remove the handset from the charging unit, you hear the Feature Active Tone. This pair of tones, a sound followed by a higher sound, is repeated to remind you that you have enabled one of these features:
■
■
Caller ID Restriction — All
Do Not Disturb
■
■
■
■
■
Forward All Calls to Voice Mail (that is, to your call coverage point)
Lock or Unlock Your Telephone
Call Forward All
Call Forward Busy
Call Forward No Answer
Using Feature Codes 91
These features are “persistent,” that is, each one remains active until you turn it off, as described in
.
If you forget which of the persistent features you have activated on your telephone, log in to the NBX NetSet utility and go to My Calling
Privileges > Feature Settings. See
Chapter 1 for information on how to log in to the NBX NetSet
™ utility.
Exception: If you have activated one or more persistent features and your mailbox has messages, you hear the New Messages Dial Tone whenever you remove the handset from the charging unit, until you have deleted all messages.
Using Feature
Codes
Follow these steps to use NBX feature codes:
1 Remove the handset from the charging unit.
2 Press Feature + the feature code and any additional values as specified in
3 Hang up when your call is complete or you have activated the features that you want.
Table 6 NBX Feature Codes (Alphabetical by Feature or Task)
Feature
Account Codes
Feature Code See
ACD, Hunt, and Calling
Groups
Automatic Callback number
F + feature code for the group + group password + #
F + 469 + hang up
“Automatic Call Distribution Groups,
Hunt Groups, and Calling Groups”
in
Call Forward All
Call Forward Busy
Call Forward No Answer
Call Park — Park a Call
Call Pickup — Directed
F + 465
F + 467
F + 466
F + 444 + one of the Call Park extensions for your NBX system
F + 455 + the extension of the ringing telephone
in
in
in
92 C HAPTER 6: F EATURE C ODES
Table 6 NBX Feature Codes (Alphabetical by Feature or Task)
Feature
Call Pickup — Group
Call Privacy — On/Off
Call Toggle
Feature Code
F + 456 + call pickup group number
F + 428
F + 409
Caller ID Restriction
(CLIR — All) — On/Off
Caller ID Restriction
(CLIR — Next Call)
Camp On — Direct
F + 889
F + 890
F + 468 + destination extension
Camp On — With Call
Transfer
F + 420 + destination extension + F +
468
Class of Service Override F + 433 + your own extension + your
Conference Call — Add
Conference Call — Drop number
F + 430 + telephone number
+ F + 430
F + 431
Direct Mail Transfer F + 441 + other person’s extension + hang up
Do Not Disturb — On/Off F + 446
Extend Wrap-Up Time
Flash
F + 973
F + 260
Forward All Calls to
Voice Mail — On/Off
F + 440
See
Toggles between two calls. To return to the first call, press the button for the line where the first call came in, press Call
Toggle (2101), or repeat F + 409.
in
“Initiating Camp On With Call Transfer”
in
“Establishing a Conference Call Using
“Establishing a Conference Call Using
“Managing Off-site Notification Using the Telephone” in
If your NBX system is connected to a
Central Office (CO) by one or more
Analog Line Card ports, and if the CO provides a feature such as Call Waiting that requires a flash signal, use this sequence to signal the CO to put the existing call on hold and toggle to the call that is waiting.
To return to the first call, repeat F + 260.
Using Feature Codes 93
Table 6 NBX Feature Codes (Alphabetical by Feature or Task)
Feature
Hands Free — On/Off
Feature Code
F + 100
Hold
Lock Your Telephone —
On/Off
F + 402
F + 432 + password +
Message Waiting Indicator to Phone — Send
F + 412
Message Waiting Indicator to Phone — Cancel
F + 413
#
See
Set your phone so that internal calls automatically come through your speaker. You answer directly, without lifting the handset.
Incoming calls connect with no ring, and the caller can immediately hear you.
.
“Preventing Unauthorized Use of Your
“Using Message Waiting Indicator to
“Using Message Waiting Indicator to
Message Waiting Indicator to Phone — Retrieve
Monitor, Whisper, Barge-In
Password — Set Initially
Password — Change
Pulse to Tone
Redial
Release
Show Lists
Speaker — On/Off
Version
Volume Up or Down your new password + password + #
F + 401
F + 111
F + 460
#
Make or receive a call + F + 891
Speed Dial — Personal List F + personal speed dial number
F + 827
F + 102 to raise the sound or
F + 103 to lower the sound
This feature is not supported by 3Com
Cordless Telephones.
This feature is not supported by 3Com
Cordless Telephones.
Voice Mail for the First Time” in
Voice Mail for the First Time” in
in
On telephones that support display-screen scrolling, displays lists for you to scroll through and select.
This feature is not supported by 3Com
Cordless Telephones.
Speed Dial — System-Wide
List
F + system-wide speed dial number
Transfer
F + 420 + telephone number + hang up
Displays the NBX software version.
Also see
94 C HAPTER 6: F EATURE C ODES
Table 6 NBX Feature Codes (Alphabetical by Feature or Task)
Feature
WhisperPage
Wrap-Up Time
Feature Code
F + 426 + destination extension + brief delay (0 - 9.9 sec.) then begin whispering
F + 972
See
7
G
ETTING
M
ORE FROM
Y
OUR
T
ELEPHONE
S
YSTEM
This chapter covers these topics:
■
Listening to Your Messages in Your E-mail
■
■
■
■
■
■
Automatic Call Distribution Groups, Hunt Groups, and Calling Groups
■
■
■
■
■
■
■
Using Message Waiting Indicator to Telephone
Dialing a Call to a Remote Office
■
If your system uses a messaging application other than NBX Messaging, use the documentation for your messaging application instead of the instructions in this chapter.
For information on how to set up your NBX NetSet ™ utility password the first time, see
96 C HAPTER 7: G ETTING M ORE FROM Y OUR T ELEPHONE S YSTEM
Listening to Your
Messages in Your
You can listen to your voice mail from any computer that allows you to access your e-mail. Your e-mail software application must be IMAP-4 compliant, such as Microsoft Outlook. See your administrator for assistance with this feature.
If you configure your first off-site notification method to send you an e-mail message when you have voice messages, the NBX system sends each voice mail message as a sound-file attachment to an e-mail message. To listen to your messages using your computer, it must have a sound device such as a USB headset or a sound card with either speakers or headphones.
When you delete the e-mail message that contains the attached voice message, you are not deleting the voice message on the NBX system. To delete voice messages from the NBX system, you must access your voice mailbox through the telephone or the NBX NetSet utility.
See
for a discussion of off-site notification behavior.
Account (Billing)
Codes
Account Codes allow your administrator to track calls that are associated with an individual client or account. When you dial a call or when you answer your telephone, you dial a numeric account code that allows the
NBX system to track time spent on the telephone with a client, perhaps to be associated with a billable account.
You may be forced to enter an account code for outgoing external calls.
To see if you are forced to enter an account code, log in to the NetSet
Utility and go to My Calling Privileges > Call Permissions. For a list of public account codes, go to Directory > Account Codes.
To enter an account code for an outgoing external call:
1 Dial the phone number. You hear a feature tone if an account code is required.
3 Dial the account code that has been assigned by your administrator, and
Caller ID 97
The NBX system records the account code and completes the call. The account name, if known, displays. If the account code is incorrect, you are prompted to enter it again.
To enter an account code at any time before or during an incoming or outgoing call:
1 Press Feature + 888.
2 Dial the account code that has been assigned by your administrator, and
The NBX system records the account code and applies it to:
■
The next call, if you activate the Account Codes feature before a call arrives at your telephone
■
The current call, if you activate the Account Codes feature during a call
Caller ID
Your administrator can set up your NBX system to allow for Internal and
External Caller ID or can configure the system so that you can block your identity (telephone number) from anyone you call.
Internal and External
Caller ID
By default, the NBX system shows the extension and name of any internal caller on the display panel of your 3Com Telephone.
External Caller ID provides the same information for external incoming calls if your organization subscribes to the service from your local telephone company and if the caller has not blocked the information from being sent to the NBX system.
Availability and service charges for External Caller ID vary by location.
98 C HAPTER 7: G ETTING M ORE FROM Y OUR T ELEPHONE S YSTEM
Calling Line Identity
Restriction (CLIR)
On certain NBX systems, if your administrator has set up the system so that you can block your Caller ID (telephone number), you can choose to
not transmit this information during an external call. Your administrator must enable this feature, called Calling Line Identity Restriction (CLIR), on the NBX system. If this feature is enabled system-wide, you can choose to restrict calls:
■
■
For all external (outbound) calls that you dial
OR
For only the next single external (outbound) call that you dial
Your administrator can configure your system so that CLIR is always active, in which case you cannot change the CLIR settings on your telephone to override this option.
CLIR for All External Calls
To enable CLIR-All for all calls from your 3Com Cordless Telephone:
1 Remove the handset from the charging unit.
2 Press the Talk button.
3 Press Feature + 889. The display panel on your 3Com Cordless
Telephone shows
CLIR-ALL on
.
4 Dial the number that you want to call.
The NBX system does not send caller ID information on this call or any future calls until you disable this feature.
To disable CLIR-All:
1 Remove the handset from the charging unit.
2 Press the Talk button.
3 Press Feature + 889 again.
CLIR-ALL off appears briefly in the display panel and then disappears when you hang up the handset.
To view your current CLIR-All setting, log in to the NBX NetSet Utility and go to My Calling Privileges > Feature Settings.
Call Pickup 99
CLIR for Next External Call Only
To enable CLIR for only the next call from your telephone:
1 Remove the handset from the charging unit.
2 Press Feature + 890. The telephone display panel shows
CLIR-NEXT on
.
3 Dial the number that you want to call.
4 When you disconnect the call, the CLIR feature is no longer in effect.
CLIR-NEXT on
disappears from the display panel.
If you hang up the handset without making a call, the CLIR-NEXT feature remains active and applies to the next external call that you make. If you are unsure about whether CLIR-NEXT is active, remove the handset from the charging unit, press Feature + 890, and read the status message in the display panel of your telephone.
Call Pickup
Use the Call Pickup feature to answer a call that is ringing on another telephone. This feature is best arranged in advance when you and another user know that it would be convenient or necessary to answer calls ringing on that user’s telephone.
You can answer a call that is ringing on another telephone only if you and that user both are members of the same Call Pickup group or if that user is a member of a Call Pickup group that allows “nonmember pickup.”
Your administrator configures call pickup groups and can tell you which group you belong to.
To view the list of Call Pickup groups of which you are a member:
1 Log in to the NBX NetSet Utility and go to System Group Settings >
Call Pickup.
2 Click the group name that you want to view from the Call Pickup Group list to view the members of that group.
Directed Call Pickup on a Specific
Telephone
You can answer a call that is ringing on a specific user’s telephone.
1 Remove the handset from the charging unit.
2 Press the Talk button.
100 C HAPTER 7: G ETTING M ORE FROM Y OUR T ELEPHONE S YSTEM
3 Press Feature + 455 and enter the user’s extension. The call is directed to your telephone.
Group Call Pickup You can answer a call that is ringing on a group member’s telephone.
1 Remove the handset from the charging unit.
2 Press the Talk button.
3 Press Feature + 456 and enter the group extension number. Example:
501. The call is directed to your telephone.
Automatic Call
Distribution
Groups, Hunt
Groups, and Calling
Groups
Your administrator can establish formal and informal call centers so that incoming calls can be directed to several telephones that have been associated into automatic call distribution groups, hunt groups, or calling groups.
A call center is a general term that refers to any system that accepts incoming calls to a site and ensures that those calls are sent to the proper destination within the site. The call center can be used, for example, as a help desk, a reservations counter, an information hotline, or a customer service center.
If you do not answer, calls that come in to your telephone:
■
Through your extension go to the call coverage point that you have set up.
■
Through automatic call distribution groups, hunt groups, and calling groups follow the call coverage path set up by the administrator for that group.
Automatic Call
Distribution
Automatic Call Distribution (ACD) distributes calls to agents and queues the calls that have not been answered before a predetermined time expires. The ACD also manages prerecorded announcements to callers, manages individual ACD agents and groups of agents, and provides database reports on both calls and agents.
Calls coming into ACD are distributed according to rules configured by the administrator. An agent becomes available to receive ACD calls by logging in to the ACD group.
Automatic Call Distribution Groups, Hunt Groups, and Calling Groups 101
To log in to a ACD group using your 3Com Telephone:
1 Remove the handset from the charging unit.
2 Press the Talk button.
3 Press Feature + the feature code for the ACD group. Your administrator can tell you which feature code to use.
4 Dial the ACD group password. Your administrator can tell you which password to use.
To log out of an ACD group using your 3Com Telephone:
1 Remove the handset from the charging unit.
2 Press the Talk button.
3 Press Feature + the feature code for the ACD group.
4 Dial the ACD group password.
Your administrator can configure an ACD group to an Access button. To log in to or to log out of the ACD group, press the specified Access button. The button lights to show that you are logged in.
To log in to an ACD group using the NBX NetSet utility:
To log in to an ACD group using the NBX NetSet utility:
1 Go to Group Membership > ACD Groups.
2 Select the ACD group to log in to.
3 Click Login.
If you log in to an ACD group and do not answer a call when it rings on your telephone, the system may log you out of the group depending on how the administrator has configured the group.
To log out of an ACD group using the NBX NetSet utility:
1 Go to Group Membership > ACD Groups.
2 Select the ACD group to log out of.
3 Click Logout.
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Viewing ACD User Status
The ACD Groups – Status display in the NBX NetSet utility shows each
ACD group that you are a member of. Click each column heading to arrange the information in ascending or descending order.
■
Ext. — Shows the extension number of the ACD group.
■
■
■
■
■
ACD Group Name — Shows the name of the ACD group.
Queue — Shows the number of calls to this ACD group currently in the queue.
Answered — Shows the number of calls that have been answered by this ACD group since NBX system startup.
Status — Shows whether you are currently logged in or out of the
ACD group.
State — Shows whether your extension has been locked in to the
ACD group. If your extension has been locked into the ACD group, only the administrator can log you out. If your extension is not locked into the ACD group, you can log yourself out.
You can also perform the following actions:
■
Select All — Select for an action all ACD groups of which you are a member.
■
■
■
Login — Log in to the selected ACD group (or groups).
Logout — Log out from the selected ACD group (or groups).
Detail — Opens the ACD Groups screen, which provides information about a selected group.
Viewing ACD Group Status Details
The ACD Groups – Status Details display in the NBX NetSet utility shows more detailed information about the agents of this ACD group. Click each column heading to arrange the information in ascending or descending order.
■
Ext. — Shows the extension number of each agent in the group
■
■
■
First Name — Shows the first name of each agent
Last Name — Shows the last name of each agent
Rank — Shows the order in which calls are routed to agents in the group
Automatic Call Distribution Groups, Hunt Groups, and Calling Groups 103
■
■
Status — Shows whether each agent is currently logged in or out of the ACD group
State — Shows which agents’ extensions have been locked in to the
ACD group
Wrap-Up Time
Wrap-Up Time is a feature that allows time for an agent to complete follow-up actions after a call. If this feature is enabled by the ACD administrator, you can activate Wrap-Up Time once per call for a duration specified by the administrator.
You can activate/deactivate Wrap-Up Time using Feature code 972 or by mapping an access button to this feature (see
During Wrap-Up Time, the LED for the mapped button is lit, and the system routes no calls to this extension except personal calls or Call
Group calls. If you need more time than what is allotted by default, you can use the Extend Wrap-Up Time feature.
Extend Wrap-Up Time
If the Wrap-Up Time feature is enabled by the ACD administrator, the
Extend Wrap-Up Time feature is enabled by default and allows an agent to extend the Wrap-Up Time period for the same time duration as the
Wrap-Up Time.
This feature is valid only if you are already in the wrap-up mode. You can activate the Extend Wrap-Up Time once per call using Feature code 973
or by mapping an access button to this feature (see “Button Mapping”
).
Hunt Groups Incoming calls ring to one member of the hunt group. If that member’s telephone is in use, or if that member does not answer the call, the system “hunts” for another member of the group until the call is answered or is forwarded to the group call coverage point. For example, if there are no available members of the hunt group, the call might be forwarded to a group mailbox or to the receptionist.
Figure 5 shows the path of a call coming into a hunt group.
104 C HAPTER 7: G ETTING M ORE FROM Y OUR T ELEPHONE S YSTEM
Figure 5 Sample Hunt Group Configuration
1 Incoming Telephone Call
2 Telephone #1
3 Telephone #2
4 Telephone #3
5 Group Voice Mailbox
Hunt groups can be static or dynamic:
■
If you are in a static hunt group, you are always part of that group along with the other group members.
■
If you are in a dynamic hunt group, you must log in to the group to be part of it.
To log in to a dynamic hunt group using your 3Com Cordless Telephone:
1 Remove the handset from the charging unit.
2 Press the Talk button.
3 Press Feature + the feature code for the hunt group. Your administrator can tell you which feature code to use.
4 Dial the hunt group password. Your administrator can tell you which password to use.
Automatic Call Distribution Groups, Hunt Groups, and Calling Groups 105
To log out of a dynamic hunt group using your 3Com Cordless Telephone:
1 Remove the handset from the charging unit.
2 Press the Talk button.
3 Press Feature + the feature code for the hunt group. Your administrator can tell you which feature code to use.
4 Dial the hunt group password. Your administrator can tell you which password to use.
5 Hang up the telephone.
Your administrator can configure a hunt group to an Access button. To log in to or to log out of the hunt group, press the specified Access button. The button lights to show that you are logged in.
To log in to a dynamic hunt group using the NBX NetSet utility:
1 Go to Group Memberships > Hunt Groups.
2 Select the hunt group to which you want to log in.
3 Click Login.
If you log in to a dynamic hunt group and do not answer a call when it rings on your telephone, the system may log you out of the group depending on how the administrator has configured the group.
To log out of a dynamic hunt group using the NBX NetSet utility:
1 Go to Group Memberships > Hunt Groups.
2 Select the hunt group from which you want to log out.
3 Click Logout.
To log in to all hunt groups of which you are a member:
1 Go to Group Memberships > Hunt Groups.
2 Click the Login all button.
To log out of all hunt groups of which you are a member:
1 Go to Group Memberships > Hunt Groups.
2 Click the Logout all button.
Calling Groups One type of hunt group is the Calling Group. Calling groups allow an incoming call to ring simultaneously on all telephones in a group, for
106 C HAPTER 7: G ETTING M ORE FROM Y OUR T ELEPHONE S YSTEM example, a customer service group. To log in to or out of a calling group,
follow the steps in “Hunt Groups”
earlier in this chapter.
the path of a call coming in to a calling group.
Figure 6 Sample Calling Group Configuration
1 Incoming Telephone Call
2 Telephone #1
3 Telephone #2
4 Telephone #3
5 After a specified number of rings with no answer
6 Receptionist
Group Membership To view the list of users that belong to a group:
1 Go to Group Membership > Hunt Groups.
2 Click the group to display the list of users that belong to that group.
Supervisory
Monitoring
Supervisory monitoring is a feature that is typically used in call centers to allow supervisors to join a conversation between an agent and a customer to ensure proper customer support. The supervisor’s presence may or may not be announced to the agent or customer by a tone.
Supervisory monitoring enables monitoring of incoming calls to
Automatic Call Distribution Groups and Hunt Groups. Other calls to and from the agent’s telephone are also available for monitoring, including:
■
When an agent calls a customer back (outbound call)
Supervisory Monitoring 107
■
■
When an agent receives a call from a customer on their Direct Inward
Dial (DID)
3-party Conference calls (The monitoring party counts as one of the parties in an NBX conference, which supports up to four parties depending on the NBX system configuration.)
The supervisor must provide a password to access the agent’s extension during these calls.
Your organization may be legally required to add an announcement to tell callers that their call may be monitored.
Agent Role for 3Com
Cordless Telephones
The 3Com Cordless telephone can operate only as an endpoint device for
Supervisory Monitoring. This means that although a supervisor may be able to monitor agents who are using a 3Com Cordless telephone, a supervisor cannot use a 3Com Cordless telephone to monitor agents.
Supervisory
Monitoring
Terminology
The following definitions help to explain how Supervisory Monitoring works in the NBX system:
Supervisory Monitoring Domains — are created by the NBX System
Administrator and specify the following information:
■
■
■
■
■
The supervisory monitoring domain’s unique name and password
The types of calls that can be monitored (Incoming Group (ACD, HG, or RP) Only calls or All calls)
The calling groups (ACD, HG, or RP) that can be monitored
The agents (users) who can be monitored
Announcement tones for Monitor, Whisper, and Barge-In modes
A special system domain called the Privacy List specifies users, including
3Com Cordless telephone users, who cannot be monitored. In addition, any users who have the Call Privacy privilege enabled for their Class of
Service (CoS) group can prevent individual calls from being monitored.
For more information on privacy, see
“Call Privacy” later in this chapter.
Agents — must be defined as members of a supervisory monitoring domain. This includes people who take a transferred call or answer one with call pickup.
108 C HAPTER 7: G ETTING M ORE FROM Y OUR T ELEPHONE S YSTEM
Supervisors — are people using the supervisory monitoring password to monitor the agent’s call. The supervisor must provide the password of the supervisory monitoring domain that has the agent (user) listed. The supervisor must use a 3Com Telephone with a display panel and appropriate soft buttons; not a 3Com Entry Telephone, 3Com Cordless
Telephone, or an analog telephone.
Customers — are people who make an incoming call to an agent
(supervisory monitoring domain member). A customer can be an internal or external caller.
Monitor — allows the supervisor to listen to a call.
Whisper — allows the monitoring supervisor to speak to the agent without the customer hearing.
Barge-In — allows the supervisor to speak to both the agent and the customer.
Call Privacy Call Privacy allows a user to prevent a call from being monitored. NBX telephone users can toggle Call Privacy on and off to block or accept supervisory monitoring on a call-by-call basis. (In contrast, membership in the Privacy List domain set by the administrator ensures that all calls associated with this user cannot be monitored.)
The NBX administrator can enable or disable Call Privacy for each Class of
Service (CoS) user group.
If your administrator assigned you to a CoS group that allows Call Privacy, you can use Feature code 428 to prevent your current call from being monitored. You can view whether or not you are allowed to activate Call
Privacy by logging in to the NBX NetSet utility and going to My Calling
Privileges > Call Permissions. You are allowed to activate Call Privacy if the Call Privacy feature is enabled. You can activate this feature before a call (for example, by going off-hook and dialing Feature code 428 and then dialing an internal or external call), or during a call (for example, dialing Feature code 428 after answering an incoming call). The administrator may also map Feature code 428 to one of your telephone system access buttons.
Supervisory Monitoring 109
To activate (toggle on) Call Privacy:
Press Feature + 428 (or press the Call Privacy Access button if one is programmed on your telephone).
■
The message “CALL PRIVACY ON” appears on the display panel to indicate that Call Privacy is enabled.
In the case of an incoming call, Call Privacy cannot be activated while the session is alerting. In this case, you must answer the incoming call before activating Call Privacy.
To deactivate (toggle off) Call Privacy:
While Call Privacy is on, press Feature + 428 again. (or press the Call
Privacy Access button if one is programmed on your telephone)
■
The message “CALL PRIVACY OFF” appears on the display panel to indicate that Call Privacy is disabled.
When any active Call Privacy session ends, (for example: you activate Call
Privacy, initiate a call, and then exit the call) the Call Privacy settings are no longer applicable and the next call will be open to monitoring.
More About
Supervisory
Monitoring
The following usage tips and limitations apply to Supervisory Monitoring for the 3Com Cordless telephone:
■
Although calls on a 3Com Cordless telephone can be monitored, a supervisor cannot use a 3Com Cordless telephone to monitor an agent.
■
■
A supervisor cannot monitor an agent who is a member of the Privacy
List domain. Likewise, a supervisor cannot monitor an agent who is on a call with a party who is a member of the Privacy List domain.
You can log in to the NBX NetSet utility and go to System Group
Settings > Supervisory Monitoring to view the status on whether or not you can be monitored.
A supervisor cannot monitor an agent who has activated Call Privacy
(Feature code 428).
■
A supervisor cannot monitor a call where WhisperPage is being used.
For more information on using WhisperPage, see
in this chapter.
110 C HAPTER 7: G ETTING M ORE FROM Y OUR T ELEPHONE S YSTEM
WhisperPage
For additional tips and considerations on using Supervisory Monitoring, see your system administrator.
The WhisperPage feature allows you to dial an NBX extension that is involved in an active conversation with another person and speak to that person without the other party on the call being able to hear you.
WhisperPage is typically used in the workplace by an assistant and manager. While a manager is on a call, an assistant can start a
WhisperPage session to alert the manager of an important meeting or call. During the WhisperPage session, the assistant cannot hear the manager or the third party and the third party cannot hear the comments of the assistant.
If the manager is not on an active call when the assistant starts a
WhisperPage session, the call is placed just as if the assistant dialed the manager’s extension.
Both the manager and the assistant in a WhisperPage session must be assigned to a WhisperPage domain and have appropriate WhisperPage access privileges.
To view your WhisperPage access privileges, log in to the NBX NetSet
Utility and go to System Group Settings > WhisperPage. This page reports the following information:
■
■
■
■
Whether or not the WhisperPage alert tone is enabled.
The period of time in seconds (called decline time) before an initiated
WhisperPage session becomes active.
Users (listeners) with whom you can initiate a WhisperPage session
Users (speakers) who can initiate a WhisperPage session with you
The NBX NetSet administrator can enable or disable the alert tone and specify the Decline Time, which ranges from 0 to 9.9 seconds. For additional tips and considerations on using WhisperPage, see
About WhisperPage” later in this chapter.
WhisperPage 111
Starting a
WhisperPage Session
To start a WhisperPage session:
1 Pick up the handset.
2 Press Feature + 426. Or press the Access Button if one is configured for
WhisperPage.
The display panel prompts you for the WhisperPage extension.
3 Enter the extension you want to whisper to and press the OK soft button
If the listener’s telephone has a display panel, it shows the WhisperPage icon and your extension. Additionally, an optional tone may be played to alert the listener.
At this point, the listener can either accept the WhisperPage request by doing nothing, or refuse the request by activating Do Not Disturb.
If the listener accepts the WhisperPage request, after a brief delay, you will hear a tone that tells you to begin the WhisperPage session.
Additionally, your telephone’s display panel shows “Whispering” and the listener’s extension.
4 Begin speaking. When you have finished, go off-hook to end the
WhisperPage session.
More About
WhisperPage
The following usage tips and limitations apply to WhisperPage:
■
The WhisperPage listener can refuse or end a WhisperPage session at any time by activating Do Not Disturb.
■
You cannot initiate a WhisperPage session to:
■
A Supervisory Monitoring call
■
A call that is on hold
■
■
While using WhisperPage, if either the listener or the other party on the call invokes Transfer, Park, Conference, or Forward to VM, the
WhisperPage session ends.
You can start up to two simultaneous WhisperPage sessions, one or both on hold, providing you have a line available for each session.
For additional tips and considerations on using WhisperPage, see your system administrator.
112 C HAPTER 7: G ETTING M ORE FROM Y OUR T ELEPHONE S YSTEM
Call Park
Use Call Park to place a call in a “holding pattern” and make it available for another person to pick up from any telephone on the system. Use the internal paging feature, the external paging feature, or both, to announce the call. The recipient can retrieve the call from any 3Com
Telephone or analog telephone by dialing the Call Park extension that you give during your announcement.
This feature is useful in any of these circumstances:
■
The recipient is elsewhere in the building.
■
You want to continue a call on another telephone, for instance, in a conference room for privacy, and transferring the call does not give you enough time to retrieve it.
When you park a call, you assign it a Call Park extension, which anyone can use to retrieve it.
Table 7 lists the default Call Park extension
numbers. Ask your administrator to verify the Call Park extensions for your location.
Table 7 Default Call Park Extension Numbers
System
4-digit dial plan
3-digit dial plan
Default Extension Numbers
6000 – 6099
601 – 609
If the call is not answered within 5 minutes (default) after it is parked, it rings again at the original telephone. Your administrator can modify the length of this waiting period.
To park a call:
1 While you are on a call, press Feature + 444.
2 Dial a Call Park extension from the list shown in
or the list of extensions at your location.
If you select a Call Park extension that is already in use,
Park xtn in use appears on the display panel on your 3Com Cordless Telephone, and the call rings back to your telephone. Try another Call Park extension.
3 To notify another user about the parked call:
■
Select a System Appearance button that is assigned for placing telephone calls, and dial the user’s extension, or use the paging
next for details.
Paging
Paging 113
To retrieve a parked call:
1 Remove the handset from the charging unit and press the Talk button.
2 Dial the Call Park extension that was assigned to the call.
Paging is the general term used to describe the act of broadcasting a voice message through audio speakers.
3Com Cordless Telephones do not have a speaker. You can broadcast pages to other 3Com Telephones on your system that do have speakers.
You cannot receive pages or be a member of a zone paging group.
You can:
■
■
Page all extensions with speakers on the system
This method uses the default codes in Table 8 .
Page a subset of all extensions on the system, called a zone.
This method uses extensions that the Administrator configures for this purpose.
Each method allows you to broadcast a message to different destinations, depending on your location and equipment.
Do not press the Feature button before you dial the Paging code.
114 C HAPTER 7: G ETTING M ORE FROM Y OUR T ELEPHONE S YSTEM
Paging the System When you page the system, you broadcast a message to all internal extensions with speakers, to a Public Address (PA) system, or to both simultaneously. Paging codes, as described in
for each destination.
Table 8 Paging Codes
Feature
External Paging
Broadcast an announcement over a public address system that has a paging amplifier and speaker system that is connected to your NBX system
Internal Paging
3-digit dial plan
(default codes)
620
621
Broadcast an announcement through the speakers on all 3Com
Telephones with speakers on your system except those that have been set to Do Not Disturb.
Simultaneous Paging
Broadcast an announcement externally and internally at the same time.
622
4-digit dial plan
(default codes)
6200
6201
6202
To page, perform the following steps using your 3Com Telephone:
1 Remove the handset from the charging unit.
2 Press the Talk button.
3 Dial the appropriate paging code.
4 Speak the broadcast message into your handset.
5 Hang up.
Paging Zones A page zone is a subset of internal extensions to which you can direct a broadcast using a configured extension. You can page a zone, a P.A. system, or both the zone and the P.A. system simultaneously. Zone extensions are configured by the System Administrator.
To discover the page zone extensions on your system:
1 Log in to the NBX NetSet Utility and go to System Group Settings >
Page Zones.
The NBX NetSet utility lists the existing page zones and their extension numbers.
2 Click the page zone extension to list the members of that zone.
Configurable Operators 115
You can view zone memberships only if the administrator authorizes you to do so.
To page a zone, a P.A. system, or both, perform the following steps using your 3Com Telephone:
1 Remove the handset from the charging unit.
2 Press the Talk button.
3 Dial the appropriate extension to page the zone.
4 Speak the broadcast message into your handset.
5 Hang up.
3Com Cordless Telephones, 3Com Entry Telephones, and analog telephones can initiate, but cannot receive, a zone page. For a complete
list of devices supported by this feature, see the NBX Administrator’s
Guide.
Configurable
Operators
The Configurable Operators feature gives a caller who is directed to voice mail the option of going to another destination.
You can configure your own operators for those who call your extension
(if the administrator allows it), and you can also use this feature as a caller to another device.
How Configurable
Operators Work
Following is a brief description of how the system directs a caller from your voice mail to operators that you designate:
1 If you do not answer a call, the system invokes your voice mail.
2 The caller listens to your prerecorded voice mail message, which includes the instruction to press an access digit (0 or 9), to reach the appropriate operator.
When you employ a configurable operator, you must re-record your personal voice mail greeting to tell callers that an operator is available to them if they press the appropriate access digit during the voice mail greeting.
3 The caller presses 0 or 9.
4 The call is redirected to the operator that you designated.
The caller can leave a message, and then press 0 or 9, to transfer to a configured operator.
116 C HAPTER 7: G ETTING M ORE FROM Y OUR T ELEPHONE S YSTEM
Configuring the
Operators
You can view the operators’ settings, and modify those settings if your
System Administrator allows it.
The operator’s call-handling rules (such as call coverage) may apply to the voice mail caller. Also, you must have external-to-external permissions in order for transfers to external phone numbers to complete successfully.
If you or the administrator do not configure operator destinations, the system directs an operator-bound caller to extension 501.
Viewing Your Operator Permissions
To find out if you have permission to configure operators:
1 Log in to the NBX NetSet Utility and go to My Calling Privileges > Call
Permissions.
Your current permissions to configure the System Operator and the
Personal Operator are listed.
Configuring the Operator Destinations
To configure your own destinations for System and Personal Operator:
1 Log in to the NBX NetSet Utility and go to NBX Voice Mail Settings >
Personal Operator.
The current System Operator and Personal Operator extensions and access digits appear. If the administrator has given you the appropriate configuration permissions, the extensions appear in editable text boxes.
2 Edit the destinations to include the appropriate extensions.
The operator destination text string cannot exceed 16 characters.
3 Click Apply to make the changes.
If you clear an operator destination (using the Clear check box), calls directed to that operator are directed instead to the default system operator (extension 501).
Using Message Waiting Indicator to Telephone 117
Using Message
Waiting Indicator to
Telephone
The Message Waiting Indicator (MWI) to Telephone allows a user to light a programmable Access button and leave a call-back number on another telephone. This feature is distinct from voice mail in that the telephone does not ring and there is no voice mail message. Example: A principal can use this feature to notify a teacher, without interrupting the class, to call the office as soon as possible.
3Com Cordless Telephones allow you to send and cancel MWI messages.
The telephones do not support MWI message retrieval or deletion.
Sending an MWI
Message
You can send an MWI message to any telephone on your NBX system that has an MWI Retrieve button enabled. Sending an MWI message turns on the light on the target telephone if it is not already lit, and leaves your telephone number as a callback number.
You use feature codes, or your administrator can configure Access buttons on your telephone, to send and cancel MWI messages.
You cannot send an MWI message to:
■
Telephones that are not enabled or that have reached their MWI message limit (30)
■
■
Remote NBX systems over external line
Calling Groups, Hunt Groups, or ACD Groups
To send an MWI message:
1 Pick up the handset.
2 Press the Talk button.
3 Press Feature + 412 or press the MWI to Ph Send button. The display panel on your 3Com Telephone shows
Send MWI To:
. The Feature Entry
Tone plays.
5 The display panel on your 3Com Telephone shows
Success
. The
Confirmation Tone plays.
118 C HAPTER 7: G ETTING M ORE FROM Y OUR T ELEPHONE S YSTEM
Cancelling an MWI
Message
After you have sent an MWI message, you can cancel it and remove it from the list on the target telephone. If it is the only unattended MWI message on the target telephone, cancelling it turns off the MWI light.
You can cancel an MWI message only from the same extension from which you sent the MWI message.
To cancel an MWI message:
1 Pick up the handset.
2 Press Feature + 413 or press the MWI Cancel button. The display panel on your 3Com Telephone shows
Cancel MWI To:
. The Feature Entry Tone plays.
3 Dial the extension to which you sent the MWI message that you want to
4 The display panel on your 3Com Telephone shows
Cancel Sent
. The
Confirmation Tone plays.
Dialing a Call to a
Remote Office
You can dial calls between sites in your organization that are separated geographically but that are linked by a Wide Area Network (WAN) connection. Each site must have an NBX system. Typical configurations are described in the next sections.
Using Unique
Extensions
In the sample network shown in
, everyone in the entire organization has a unique telephone extension. Whenever you make a call to an extension that is not located at your own site, your NBX system sets up a connection to the NBX system at the other extension’s site.
In this example, to call a user in Dallas, a user in Chicago dials a Dallas extension (3000 through 3999). The dial plan on the Chicago NBX system sets up the necessary connection to the Dallas NBX system and then to the extension at that site.
Dialing a Call to a Remote Office 119
Figure 7 Using Unique Extensions to Dial Remote Offices
1 NBX System in Chicago
Extensions: 1000–1999
2 Wide Area Network (WAN)
3 NBX System in Atlanta
Extensions: 2000–2999
4 NBX System in Dallas
Extensions: 3000–3999
Using Site Codes If some users have overlapping telephone extensions, your administrator can configure your telephone system to use site codes for you to dial people at remote offices. Your administrator chooses the site codes for your system. In this example, you dial a site code first, followed by the extension at the site.
For example, as shown in
Figure 8 , to call someone in Atlanta, a user in
Chicago dials the site code 62 and then the appropriate extension (1000 through 3999). To reach a user in Dallas, a user in Chicago dials 63 and then the appropriate extension (1000 through 3999). The site code prevents conflicts between the remote extension number and a duplicated extension number at the local site (Chicago).
120 C HAPTER 7: G ETTING M ORE FROM Y OUR T ELEPHONE S YSTEM
Figure 8 Using Site Codes to Dial Remote Offices
1 NBX System in Chicago
Extensions: 1000–3999
Site Code: 61
2 Wide Area Network (WAN)
3 NBX System in Atlanta
Extensions: 1000–3999
Site Code: 62
4 NBX System in Dallas
Extensions: 1000–3999
Site Code: 63
Bridged Extensions
With a bridged extension, buttons and status lights on one telephone are associated with buttons and status lights on another telephone. On the primary telephone, you can perform all operations (such as dialing telephone calls, placing calls on hold, forwarding calls, and so on). On the secondary telephone, you can answer calls that are made to the primary telephone’s extension but you cannot make calls using the buttons that are associated with the primary telephone.
The administrator can create bridged extensions to the 3Com Cordless
Telephone’s third and fourth Access buttons, if an NBX Attendant
Console is associated with it. The administrator creates the bridged
Using Pulse Dialing 121 extensions on the Attendant Console. See
for more information about Access buttons.
Example:
If an assistant’s job is to answer a manager’s telephone calls, the administrator can map the manager’s extension on the assistant’s telephone. The manager’s telephone is the primary telephone, and the assistant’s telephone is the secondary telephone.
Your administrator can map a primary telephone’s extension to one or more secondary telephones.
Using Pulse Dialing
In some locations, analog telephone users must dial telephone calls using
pulse dialing instead of tone dialing (also called Dual Tone Multi
Frequency, or DTMF, dialing).
Your administrator must configure the Analog Line Card ports for pulse dialing.
Examples:
■
■
Some of your telephone lines are provided by a telephone company that supports only pulse dialing while other lines are provided by a different telephone company that supports DTMF dialing.
Your organization’s telephone service provider offers low-cost, pulse-dialing-only service.
122 C HAPTER 7: G ETTING M ORE FROM Y OUR T ELEPHONE S YSTEM
■
In some situations, you must switch to DTMF dialing during a call. For example, if your call is answered by an automated attendant that requires that you enter information from your telephone keypad, you must typically enter the information using DTMF dialing.
Through a Feature
Code
To change from pulse dialing to DTMF during a call:
1 Press the Talk button.
2 Press Feature + 891.
The telephone’s display panel shows the
<
character and your connection is switched from pulse to tone (DTMF) for the remainder of the call.
When you hang up, the port you were using on the Analog Line Card reverts to pulse dialing mode.
Through a Mapped
Button
Your administrator can map a button on your telephone so that you can press the button to change from pulse dialing to DTMF during a call.
When you hang up, the port that you were using on the Analog Line
Card reverts to pulse dialing mode.
Through a Personal
Speed Dial
You can configure a personal speed dial in the NBX NetSet utility to dial a number in pulse dial mode and then to switch to DTMF. Use the left angle-bracket character (<) in the NBX NetSet utility as the command to switch to DTMF mode. You can also include the digits that you want the system to dial after it switches to DTMF. The system dials any digits after the < using DTMF tones. When you hang up, the port that you were using on the Analog Line Card reverts to pulse dialing mode.
For additional information about programming speed dials, see “Personal
Additional
Applications
Additional Applications 123
These software applications are available on the NBX Resource Pack CD:
■
NBX Call Reports
■
NBX TAPI Service Provider (NBXTSP)
■
■
■
■
NBX Desktop Call Assistant (formerly NBX TAPI Dialer)
Complement Attendant Software
Palm Dialer pcXset Soft Telephone
■
NBX Media Driver
124 C HAPTER 7: G ETTING M ORE FROM Y OUR T ELEPHONE S YSTEM
A
T
ELEPHONE
I
NSTALLATION AND
M
AINTENANCE
This chapter covers these topics:
■
Selecting the Installation Location
■
■
■
■
■
■
Applying Power to the Base and Charging Units
Attaching the Beltclip to the Handset
Installing the Handset Battery Pack
Charging the Handset Battery Pack
■
■
■
Charging an Optional Spare Battery Pack (3Com 3107C)
Cleaning the Battery and Charging Unit Contacts
■
■
■
■
■
■
126 A PPENDIX A: T ELEPHONE I NSTALLATION AND M AINTENANCE
Selecting the
Installation
Location
Select a location that avoids excessive heat or humidity. The base unit of the 3Com Cordless Telephone can be placed on a desk or tabletop near a standard 120V AC outlet and an RJ45 connection to the LAN. The base unit can also be mounted on a standard AT&T or GTE wall plate using the wall mount adapter. Keep the base unit and handset away from sources of electrical noise (motors, fluorescent lighting, computers).
Following are some additional installation recommendations:
■
If you are using three or fewer 3Com Cordless Telephones at your site and require maximum operating range, use 3Com 3107C units.
■
■
■
If you are using more than three 3Com Cordless Telephones at your site, use 3Com 3106C units.
For optimum performance, place base units at least 15 feet apart.
Place base units in the center of their coverage areas.
■
Place base units close to windows, when coverage areas extend outdoors.
■
■
If you use more than one 3Com Cordless Telephone in your office, each unit must operate on a different channel. Press the CH button
(3Com 3106C) or the Channel button (3Com 3107C) to select a channel that provides the clearest communication on each unit.
If you encounter interference or noise, press the CH button
(3Com 3106C) or the Channel button (3Com 3107C), to try other channels.
Telephone Kit Contents 127
Telephone Kit
Contents
The 3Com Cordless Telephone kit includes:
■
Base unit with AC adapter
■
Charging unit with AC adapter
■
■
■
■
Rechargable handset battery pack
Handset
Handset belt clip
Wall-mounting plate for the base unit
Optional equipment available for the telephones includes:
■
Spare handset battery pack
■
Headset
Connecting the
Telephone Cords
The NBX system operates over the LAN, not through traditional telephone wiring. Your telephone’s base station connects to the LAN through an RJ45 connector instead of an RJ11 telephone connector. Your telephone does not work if it is connected improperly. Ask your administrator if you have questions about your telephone connection.
CAUTION:
■
Never install telephone wiring during a lightning storm.
■
■
Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface.
Use caution when installing or modifying telephone lines.
1
1 RJ45 connection to the LAN
128 A PPENDIX A: T ELEPHONE I NSTALLATION AND M AINTENANCE
Applying Power to the Base and
Charging Units
1
2
1 AC adapter
2 RJ45 connection to the LAN
Use only the supplied AC adapter.
CAUTION: Place the power cord so that it does not create a trip hazard, or where it could become chafed and create a fire or other electrical hazards.
If you cannot plug the AC adapter into the outlet, contact someone about replacing the outlet.
You can place the handset in the charging unit with or without the beltclip attached.
Figure 9 3Com 3106C Charging Unit
1
1 AC adapter
Installing on the Wall 129
shows that the 3Com 3107C charging unit can also charge an optional spare battery pack with or without the handset being inserted for charging. The battery packs can be recharged either in or out of the handset.
Figure 10 3Com 3107C Charging Unit
2
1
Installing on the
Wall
1 AC adapter
2 Optional battery pack
You can mount the 3Com Cordless Telephone base unit directly on a wall.
Before you do so, follow these guidelines:
■
■
■
Select a location away from electrical cables, pipes, or other items behind the mounting location that could cause a hazard when inserting screws into the wall.
Verify that the wall material is capable of supporting the weight of the base unit.
Use #10 screws with anchoring devices suitable for the wall material.
130 A PPENDIX A: T ELEPHONE I NSTALLATION AND M AINTENANCE
Installing the Base
Unit on the Wall
1 Insert two mounting screws into the wall 3-15/16 inches apart. Allow about 3/16 of an inch between the wall and screw heads for mounting the phone.
2 Plug the AC adapter into the base unit.
3 Place the AC adapter cord inside the molded channel on the bottom of the wall mount stand.
3/16 in.
3-15/16 in.
4 Plug one end of the RJ45 cable into the jack on back of the base unit. Then place the cable inside the molded channel on the bottom of the wall mount stand.
5 Place the base unit on the posts of the wall screws and push down until it is firmly seated.
6 Plug the free end of the RJ45 cable into the LAN, as specified by your NBX
Administrator.
7 Plug the AC adapter into a standard
120V AC wall outlet.
3/16 in.
3-15/16 in.
Do not use an outlet controlled by a wall switch.
Installing on the Wall 131
Installing the
Charging Unit on the
Wall
You can also mount the separate charging unit on a wall. Before mounting the charging unit, follow these guidelines:
■
Select a location away from electrical cables, pipes, or other items behind the mounting location that could cause a hazard when inserting screws into the wall.
■
■
Verify that the wall material is capable of supporting the weight of the charging unit.
Use #10 screws with anchoring devices suitable for the wall material.
1 Insert two mounting screws into the wall, with about 3/16 of an inch between the wall and screw heads for mounting the phone.
3Com 3106C 3Com 3107C
3/16 in.
1-1/5 in.
3/16 in.
1-9/10 in.
Insert the screws 1-1/5 inches apart.
Insert the screws 1-9/10 inches apart.
132 A PPENDIX A: T ELEPHONE I NSTALLATION AND M AINTENANCE
2 Connect the charging unit to the wall mount stand:
3Com 3106C 3Com 3107C
1
1
Pass the one end through the hole of the wall mount stand and plug it into the charging unit. Wrap the
AC adapter cord around the strain relief (1).
Wrap the AC adapter cord around the strain relief (1).
Slide the wall mount stand into the notches on the bottom of the charging unit.
Installing on the Wall 133
3/16 in.
1-1/5 in.
3 Place the charging unit on the posts of the wall screws and push down until it is firmly seated. (1) indicates the strain relief on the 3Com 3107C.
3Com 3106C 3Com 3107C
1
3/16 in.
1-9/10 in.
4 Plug the AC adapter into a standard 120V AC wall outlet.
134 A PPENDIX A: T ELEPHONE I NSTALLATION AND M AINTENANCE
Attaching the
Beltclip to the
Handset
You can use the beltclip to attach the handset to your belt or pocket.
1 3Com 3106C only: Snap the cover tab out of the beltclip notch at the top of the handset.
2 Both telephones: Slide the beltclip into the tab slot.
The beltclip is designed to fit snugly onto the handset.
3 Both telephones: Press firmly until the clip snaps into place.
4 Both telephones: To remove the beltclip, simultaneously press the retaining clip in toward the beltclip blade and slide the clip up.
3Com 3106C only: After the beltclip is removed, reinstall the cover tab.
Installing the Handset Battery Pack 135
Installing the
Handset Battery
Pack
3Com 3106C
1 To remove the battery cover, press the latch and slide the cover down and off of the handset.
2 Connect the battery pack connector. Be sure that the colored wires are connected correctly to the corresponding colored connectors inside the battery compartment.
Black
Red
White
CAUTION: Do not exert force when making this connection. You could damage the battery or handset.
After you are certain that you have made a good connection, insert the battery pack into the battery compartment.
CAUTION: Do not pinch the wires.
3 To install the battery cover, place it in the groves and slide the cover up until it snaps into the handset.
136 A PPENDIX A: T ELEPHONE I NSTALLATION AND M AINTENANCE
3Com 3107C
1 Remove the battery cover by sliding it down until it comes off the handset.
You may have to remove the old battery.
2 Slide the battery pack down into the handset.
3 To close the battery compartment cover, slide it up until it snaps securely into place.
Charging the Handset Battery Pack 137
Charging the
Handset Battery
Pack
The rechargeable battery pack must be fully charged before you use your
3Com Cordless Telephone for the first time.
Charge the battery pack without interruption for 5 hours.
1 Place the handset in the front slot of the charging unit.
3Com 3106C 3Com 3107C
2 Verify that the CHARGE indicator is lit. If the CHARGE light is out, verify that the AC adapter is plugged in and that the handset is making good contact with the charging unit contacts.
138 A PPENDIX A: T ELEPHONE I NSTALLATION AND M AINTENANCE
Charging an
Optional Spare
Battery Pack
(3Com 3107C)
The charging unit of the 3Com 3107C Cordless Telephone can charge an optional spare battery pack, with or without the handset being in place.
1 Slide the spare battery pack into the rear slot in the charging unit until the retaining clip snaps over the top of the pack.
Low Battery
Indicator
2 Verify that the BATT CHARGE indicator is lit. If the BATT CHARGE indicator is off, check to see that the AC adapter is plugged in and that the battery pack is making good contact with the charging unit contacts.
Charge the battery pack without interruption for 12 to 15 hours.
3 When charging is complete, press out on the latch and remove the battery pack for use. Or, if you don't need the battery pack immediately, leave it in the charging compartment; it will not overcharge.
When the battery pack in the handset is low and needs to be charged, you see the message
LOW
on the display panel.
If you are on a call:
All keys and functions are available.
The handset beeps once every 3 seconds.
Complete your call as quickly as possible.
Replace the battery within 20 seconds to continue your call.
If you are in standby mode
None of the buttons operate.
The handset beeps every 15 seconds for 3 minutes.
You cannot make or receive a call.
Replace the battery before making a call.
Return the handset to the charging unit for charging (or, on the 3Com
3107C, replace the handset battery pack with another charged battery pack).
Cleaning the Battery and Charging Unit Contacts 139
Cleaning the
Battery and
Charging Unit
Contacts
To maintain a good charge, it is important to clean all charging contacts on the handset, spare battery pack (3Com 3107C), and charging unit about once a month. Disconnect power from the charging unit, and then use a pencil eraser or a soft dry cloth to clean the contacts. Do not use any liquids or solvents.
3Com 3106C 3Com 3107C
Moving Your
Telephone
Swapping
Telephones
Cleaning Your
Telephone
All 3Com Telephones have the Automatic Telephone Relocation feature.
Each telephone has a unique “address.” You can move your 3Com
Cordless Telephone’s base unit to another location, connect it to any RJ45 jack on the LAN, and still maintain all of your personalized features, speed dials, and extension number.
Because your extension number and personal settings are associated with your physical telephone, only your administrator can move phone extension settings from one telephone to another.
Always unplug your telephone from the power source and from the network before you clean it. Use a soft cloth dampened with mild detergent.
WARNING: Failure to unplug the telephone before you clean it could result in electrical shock.
140 A PPENDIX A: T ELEPHONE I NSTALLATION AND M AINTENANCE
Important Safety
Instructions
When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electrical shock, and injury to persons, including the following:
■
■
■
■
■
■
Read and understand all instructions.
Follow all warnings and instructions marked on the product.
Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a dry cloth for cleaning.
Do not use this product near water; for example, near a sink or in a wet area.
Do not place this product on an unstable cart, stand, or table. The telephone may fall, causing serious damage to the unit.
To protect the product from overheating, do not block or cover any slots or openings in the base Unit. This product should never be placed near or over a radiator or heat register. This product should not be placed in a built-in installation unless proper ventilation is provided.
■
■
■
■
■
■
This product should be operated only from the type of power source indicated on the marking label.
Do not allow anything to rest on the power cord. Do not place this product where the cord could be damaged by persons walking on it.
Do not overload wall outlets and extension cords, as this can result in the risk of fire or electrical shock.
Never put objects of any kind into this product through the base unit slots, as they may touch dangerous voltage points or short out parts that could result in a risk of fire or electric shock. Never spill liquid of any kind on the product.
To reduce the risk of electric shock, do not disassemble this product.
Contact qualified service personnel when service or repair work is required. Opening or removing covers may expose you to dangerous voltages or other risks. Incorrect reassembly can cause electric shock when the appliance is subsequently used.
Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following conditions:
■
When the power supply cord is damaged or frayed.
■
■
If liquid has been spilled on the product.
If the product has been exposed to rain or water.
Important Safety Instructions 141
■
■
If the product does not operate normally when following the operating instructions. Adjust only those controls that are covered by the operating instructions. Improper adjustment of other controls may result in damage, and often requires extensive work by a qualified technician to restore the product to normal operation.
■
If the product has been dropped or damaged.
If the product exhibits a change in performance.
■
Do not use the telephone to report a gas leak in the vicinity of the leak.
Battery Precautions This equipment contains a rechargeable battery. To reduce the risk of fire or injury to persons by the battery, read and follow these instructions:
■
■
Use only the appropriate type and size battery pack specified in this
Guide.
Do not dispose of the battery pack in a fire. The cell may explode.
■
■
Do not open or mutilate the battery pack. Released electrolyte is corrosive and may cause damage to the eyes or skin. It may be toxic if swallowed.
Exercise care in handling the battery in order not to short the battery with conducting materials such as rings, bracelets, and keys. The battery or conductor may overheat and cause burns.
■
■
■
Charge the battery pack provided with or identified for use with this product only in accordance with the instructions and limitations specified in the instruction manual provided for this product.
Observe proper polarity orientation between the battery pack and battery charger.
Charge the battery used in this equipment only in the supplied charger, and as specified in this Guide. Using another charger may damage the battery, or cause the battery to explode.
142 A PPENDIX A: T ELEPHONE I NSTALLATION AND M AINTENANCE
Electrical and EMI
Precautions
Unplug all electrical appliances when you know an electrical storm is approaching. Lightning can pass through your household wiring and damage any device connected to it. This phone is no exception.
WARNING: Do not attempt to unplug any appliance during an electrical storm.
CAUTION: Changes or modifications to this product not expressly approved by 3Com, or operation of this product in any way other than as detailed by this Operating Guide, could void your authority to operate this product.
Range
Your 3Com Cordless Telephone is designed to achieve the maximum possible range by transmitting and receiving according to the highest specifications set forth by the FCC and IC. We have rated this phone to operate at a maximum distance with the qualification that the range depends upon the environment in which the telephone is used.
Many factors limit range, and it would be impossible to include all the variables in our rating. The Maximum Range rating of this phone is meant to be used as a means of comparison against other range claims.
Telephone Line Problems
The FCC and IC have granted the telephone company the right to disconnect service in the event that your phone causes problems on the telephone line. Also, the telephone company may make changes in facilities and services which may affect the operation of your unit.
However, your telephone company must give adequate notice in writing prior to such actions to allow you time for making necessary arrangements to continue uninterrupted service.
If you are having trouble with your telephone service, you must first disconnect your phone to determine if it is the cause of your problem. If you determine that it is the cause, you must leave it disconnected until the trouble has been corrected.
Important Safety Instructions 143
Radio Interference
Radio interference may occasionally cause buzzing and humming in your
3Com Cordless Telephone handset, or clicking noises in the base unit.
This interference is caused by external sources such as a TV, refrigerator, vacuum cleaner, fluorescent lighting, computer equipment, or electrical storm.
Your unit is NOT DEFECTIVE. If these noises continue and are too distracting, please check to see what appliances may be causing the problem. In addition, we recommend that the Base not be plugged into a circuit that also powers a major appliance, because of the potential for interference. Also be certain that the antenna on the unit is fully extended when needed.
In the unlikely event that you consistently hear other voices or distracting transmissions on your phone, you may be receiving radio signals from another 3Com Cordless Telephone or another source of interference. If you cannot eliminate this type of interference, you need to change to a different channel.
Finally, some telephones operate at frequencies that may cause interference to nearby TVs and VCRs. To minimize or prevent such interference, the base of the 3Com Cordless Telephone should not be placed near or on top of a TV or VCR. If interference is experienced, moving the 3Com Cordless Telephone farther away from the TV or VCR often reduces or eliminates the interference.
Privacy
3Com Cordless Telephones are radio devices. Communications between the handset and base unit are accomplished by means of radio waves which are broadcasted over the open airways. Because of the inherent physical properties of radio waves, your communications can be received by radio receiving devices other than your own 3Com Cordless Telephone unit. Consequently, any communications using your 3Com Cordless
Telephone might not be private.
144 A PPENDIX A: T ELEPHONE I NSTALLATION AND M AINTENANCE
Troubleshooting
Problems
Table 9 lists possible problems that you may encounter and the most
likely solutions. Where possible, each solution refers to the section in this guide where you can find detailed information.
Table 9 Possible Problems
Possible Problem
My telephone has no dial tone. The display panel is blank.
Suggested Solutions
■
Verify that the power cord is fully inserted in the correct connector on the underside of the telephone. Use the strain relief tab to prevent the cord from becoming unplugged.
■
Verify that each RJ45 cable is connected and that each cable is in the proper connection.
My telephone has “locked up.”
Callers cannot leave messages on my voice mail.
■
■
■
■
■
■
Remove and add power to the telephone by unplugging the power cord at the electric outlet and plugging it back in.
If the telephone is powered through a powered RJ45 cable, make sure that power is applied to the cable at its source.
Your telephone has lost the connection to the system. Remove the
RJ45 cable from the jack, and then re-insert it into the jack.
Wait a few seconds. If the telephone still appears to be locked, disconnect the electrical power for your telephone, and then plug it back in.
Your mailbox may be full. Log in to your voice mailbox and delete some messages.
Your telephone may be set up for Greeting Only Mailbox. Log in to the NBX NetSet utility and go to NBX Voice Mail Settings >
Personal Greeting and clear the Greeting Only Mailbox checkbox.
When I park a call, the display panel shows
Park xtn in use , and the call returns to my telephone.
You have selected a Call Park extension that is already in use. Try another Call Park extension. Your administrator can add additional
Call Park Extensions. For details, see
When I dial 9 or 8 to access an outside line, the display panel shows All Ports
Busy .
No outside lines are available. Try again in a few minutes.
After I call another user in my organization,
I hear a tone but no ringing.
When I try to access the NBX NetSet ™ utility, I do not get a response after I type the NBX system’s IP address and press
Enter.
I am unable to log in to the NBX NetSet utility.
The other user may have the Hands Free Active on Intercom feature enabled. Begin speaking after you hear the tone.
Ask your administrator to verify the IP address that you typed into your web browser.
You must set up your voice mail before you can use the NBX NetSet utility. Press the Message button. The prompts guide you through the setup. Then use your voice mail password to access the NBX NetSet utility. See
“Setting Up Your Password and Voice Mail for the First
.
Troubleshooting Problems 145
Table 9 Possible Problems (continued)
Possible Problem
My telephone is not forwarding my incoming calls to my voice mailbox.
Suggested Solutions
Log in to the NBX NetSet utility and go to Call Forward > Call
Forward and verify that you have selected Forward to Voice Mail as your call coverage point. For details, see
Use only numeric characters in your Speed Dial setup. For details, see
“Special Case: One-Touch Speed Dials”
.
I added a One-Touch speed dial, but the telephone does not dial that number.
I try to pick up a call ringing on another telephone using Directed Call Pickup, but it fails.
My telephone keeps ringing after I remove the handset from the charging unit and press Talk.
The telephone that you are using to pick up the call might not be in the same group as the telephone that is ringing and the telephone group to which the ringing telephone belongs does not allow nonmember pickup. See
.
■
Your telephone may have lost connection to the system immediately after a call came in. Remove the RJ45 cable from the jack, then re-insert it into the jack.
■
Wait a few seconds. If the telephone continues to ring, disconnect the electrical power for your telephone, and then plug it back in.
The display panel shows Wait for NCP.
Your telephone may be disconnected from the system. Hang up your telephone and wait a few seconds. Then remove the handset from the charging unit. If the message still appears on your telephone display panel, contact your administrator.
I dial an external call but nothing happens.
You may be required to enter an account code to complete the call.
See
The charge light won’t come on when the handset is placed in the charging unit.
■
Make sure the AC adapter is plugged into the charging unit and wall outlet.
■
■
Make sure the handset is properly seated in charging unit.
Make sure the battery pack is properly placed in the handset.
■
Make sure that the charging contacts on the handset and charging unit are clean.
Conversations are interrupted frequently.
■
Make sure that the base unit antenna is fully vertical.
■
■
Move closer to the base unit.
Check for a Low Battery warning.
A warning tone sounds and there is a NO
SERVICE message.
■
■
Move closer to the base unit.
Make sure the AC adapter is plugged into the base unit and wall outlet.
146 A PPENDIX A: T ELEPHONE I NSTALLATION AND M AINTENANCE
Table 9 Possible Problems (continued)
Possible Problem
The handset doesn't ring.
Suggested Solutions
■
■
The battery pack may be weak. Charge the battery pack for 5-6 hours.
Make sure the base unit antenna is fully vertical.
■
■
■
The handset may be too far away from the base unit.
Ensure the Ringer ON/OFF switch is in the ON Position.
Make sure the AC adapter is plugged into the base unit and wall outlet.
Telephone Specifications 147
Telephone
Specifications
Table 10 3Com Cordless Telephone Specifications
General: 3Com Cordless Telephones comply with FCC and IC parts 15 and 68.
Frequency Control
Modulation
Phase Lock Loop
3Com 3106C: Digital
Operating Temperature
Base Unit
3Com 3107C: Spread Spectrum
0° to 50° C (+32° F to +122° F)
Receive/Transmit Frequency 902 MHz to 928 MHz
Power Requirements 10V DC from supplied AC adapter
Size 3Com 3106C: 4 1/4 in. W x 7 5/8 in. D x 2 1/4 in. H
3Com 3107C: 4 1/4 in. W x 7 1/2 in. D x 2 1/4 in. H
Weight 3Com 3106C: Approx. 13.7 oz.
3Com 3107C: Approx. 15.4 oz.
Handset
Receive/Transmit Frequency 902 MHz to 928 MHz
Power Requirements
Size
Ni-MH battery pack
3Com 3106C: 2 in. W x 1 1/4 in. D x 5 1/2 in. H without antenna
Weight
3Com 3107C: 2 1/5 in. W x 1 2/3 in. D x 8 2/3 in. H with antenna
3Com 3106C: Approx. 5.2 oz. with battery
3Com 3107C: Approx. 8.8 oz. with battery
Battery
Talk Time
Standby Time
3Com 3106C: Capacity 750 mAh, 3.6 V
3Com 3107C: Capacity 1300 mAh, 3.6 V
6 hours (typical)
3Com 3106C: 5 days (typical)
3Com 3107C: 4 days (typical)
Specifications shown are typical and subject to change without notice.
148 A PPENDIX A: T ELEPHONE I NSTALLATION AND M AINTENANCE
I
NDEX
Numbers
3Com Cordless Telephones
A
account codes (feature code) 91
account codes and billing codes 96
ACD, hunt, calling groups (feature code) 91
agent (supervisory monitoring) 107
announcements, broadcasting 113, 114
applying your call permissions to another telephone 86
automatic callback
B base unit
batteries
charging, 3106C Cordless Telephone 128
charging, 3107C Cordless Telephone 129
cleaning charging unit contacts 139
installing, 3106C Cordless Telephone 135
installing, 3107C Cordless telephone 136
spare, 3107C Cordless Telephone 138
beltclip, attaching to handset 134
blocking
unauthorized outbound calls 85
broadcasting announcements 113, 114
busy line (call forwarding) 52
button mapping
buttons and controls
C
call forward
call park
default extensions 112 introduction 112
call permissions
applying yours to another telephone 86 introduction 86
call pickup
150 I NDEX
caller ID
restricting on outbound calls 97
restriction (CLIR-ALL) (feature code) 92 restriction (CLIR-Next Call) (feature code) 92
calling groups
Calling Line Identity Restriction (CLIR) 98
camp on
example of with call transfer 62
initiating with call transfer 63
Channel button
charging batteries 128, 129, 137, 138
charging unit
Class of Service (CoS) override 86
Class of Service Override
Conference (Conf) button
conference calls
connecting telephones
caution, RJ45 versus RJ11 jacks 127
CoS override (feature code) 92
creating voice mail messages 41
customer (supervisory monitoring) 108
D
dial tone, troubleshooting a 3Com Telephone 144
dialing calls
switching from pulse to tone 121
direct mail transfer
display panel
Do Not Disturb
Do Not Disturb Feature
dual tone multi-frequency (DTMF) dialing 121
E
electrical shock, avoiding 139
getting voice mail messages in 45
listening to voice mail using 96
notification of voice mail messages 80
External Paging, dial code 114
external telephone calls, dialing 51
F
FCC
Feature button
feature code
ACD, hunt, calling group 91 automatic callback 91 call forward all 91 call forward busy 91
call forward no answer 91 call park-park a call 91 call pickup-directed 91
whisperpage 94 wrap-up time 94
feature codes
feature settings
Flash
forwarding calls
all, to voice mail (feature code) 92
directly to another user’s mailbox 60
to your call coverage point 52 to your voice mailbox 52, 53 unanswered calls 52
forwarding voice mail messages 40
G
group lists, personal voice mail
H handset
controls 28 earpiece volume 28
headset
jack, 3106C Cordless Telephone 20
jack, 3107C Cordless Telephone 24
hold
button, 3106C Cordless Telephone 21
button, 3107C Cordless Telephone 23
introduction 58 more than one call 58
hunt groups
or ACD groups, and the Do Not Disturb feature 85
sample configuration 104 static 104
I icons, display panel
incoming calls
G 151
152 I NDEX
forwarding directly to another user’s mailbox 60
indicators of voice mail messages
installing
intercom
internal
K
Key pad
L
LabelMaker
listening to messages
lists
modifying personal voice mail group lists 43
personal voice mail group lists 42
locking your telephone
blocking unauthorized calls 85
off-site notification restriction 82
long-distance calls, preventing 85
low power indicator for batteries 138
M mail group lists
mailboxes
message
button, 3106C Cordless Telephone 22
button, 3107C Cordless Telephone 25
listening to from a remote location 37 listening, from telephone 37
waiting indicator-cancel (feature code) 93 waiting indicator-retrieve (feature code) 93
waiting indicator-send (feature code) 93
Microphone
monitor, whisper, barge-in (feature code) 93
Mute button
N name announcement
NBX NetSet
utility, additional applications 123
O
managing using the telephone 84
operators
outbound calls
P
pager, off-site notification 80
parking a call
password
changing in the NBX NetSet utility 16
changing on the telephone 34 forgotten 34, 36 security tips 34
set initially (feature code) 93
permissions
allowed calls 86 viewing your call permissions 86
personal greeting
personal speed dial
button, 3106C Cordless Telephone 22
button, 3107C Cordless Telephone 25
personal speed dial (PSD)
personal voice mail group lists
placing calls on hold
O 153
programmable access buttons 25
public address system 113, 114
pulse to tone (feature code) 93
putting calls on hold
Q
R
R/VOL button, 3107C Cordless Telephone 24
redial
Redial button
redialing calls
Release button
remote
replying to voice mail messages 39
ring no answer (call forwarding) 52
RING/VOL button, 3106C Cordless Telephone 22
ringer
MUTE switch, 3106C Cordless Telephone 22
ON/OFF switch, 3106C Cordless Telephone 22
ON/OFF switch, 3107C Cordless Telephone 23
ringing
RJ11 jack caution, avoiding use with 3Com telephones 127
RJ45 jack caution, using instead of RJ11 127
S
electrical and EMI precautions 142
privacy 143 radio interference 143
telephone line problems 142 telephone range 142
154 I NDEX security
preventing unauthorized outbound calls 85
shared telephone lines
simultaneous paging, dial code 114
SIP (Session Initiation Protocol) 60
sound volume
spare batteries, 3107C Cordless Telephone 138
speaker ON/OFF (feature code) 93
specifications, 3106C and 3107C Cordless
personal lists (feature code) 93
personal speed dial numbers 76
system-wide lists (feature code) 93
system-wide speed dial numbers 77
system speed dial (SSD)
T
Talk button
telephone
telephone number, for Off-site notification 81
time-of-day calling restrictions 85
toll calls, preventing others from dialing 86
tone
3Com telephone and feature code 90
transfer
button (Xfer), 3106C Cordless Telephone 21
button (XFER), 3107C Cordless Telephone 24
troubleshooting
U
unauthorized use of telephone, preventing 85
V
voice mail
maximum message length 34 password security tips 34
personal group lists, creating and modifying 43
retrieving from a remote location 37
volume control
button, 3106C Cordless Telephone 22
button, 3107C Cordless Telephone 24
W
whisperpage
Windows Desktop shortcut, for LabelMaker 79
Z
Z 155
156 I NDEX
FCC C LASS B V ERIFICATION S TATEMENT
Radio Interference
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1)
This device may not cause harmful, interference, and (2) This device must accept any interference received, including interference that may cause undesired operation. Privacy of communications may not be ensured when using this phone.
Radio interference may occasionally cause buzzing and humming in your cordless handset, or clicking noises in the base. This interference is caused by external sources such as TV, refrigerator, vacuum cleaner, fluorescent lighting, or electrical storm. Your unit is NOT DEFECTIVE. If these noises continue and are too distracting, please check to see what appliances may be causing the problem. In addition, we recommend that the base not be plugged into a circuit that also powers a major appliance because of the potential for interference. Be certain that the antenna on the unit is fully extended when needed.
In the unlikely event that you consistently hear other voices or distracting transmissions on your phone, you may be receiving radio signals from another cordless telephone or other source of interference. If you cannot eliminate this type of interference, you need to change to a different channel.
Finally, it should be noted that some cordless telephones operate at frequencies that may cause interference to nearby TVs and VCRs. To minimize or prevent such interference, the base of the cordless telephone should not be placed near or on top of a TV or VCR. If interference is experienced, moving the cordless telephone farther away from the TV or VCR will often reduce or eliminate the interference.
I NDUSTRY C ANADA N OTICE
The term “IC:” before the radio certification number only signifies that Industry Canada technical specifications were met. Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. “Privacy of communications may not be ensured when using this telephone.”
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