ITP 5112L User Guide
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System Feature Codes
Line Groups
Feature Access Codes
9
800
801
802
10 + xxx
12 + xxx
13
16 + xxx
17
18
19
400
401
42 + xxx
43
44
45
46
47
48 + xx
49
53 + xxx
54
56
600
601 + xxx
602 + xxx
603 + xxx
604 + xxx
605 + xxx
606 + xxx
65 + xxx
66 + xx
67
*
Local/LCR
____________________________
____________________________
____________________________
Station Groups
501
502
503
504
_____________________________
_____________________________
_____________________________
_____________________________
Paging Zones - Dial 55 plus
0
1
2
3
4
5
6
7
8
9
*
All Internal Zones
_____________________________
_____________________________
_____________________________
_____________________________
_____________________________
_____________________________
_____________________________
_____________________________
All External Zones
All External Zones and Internal Zone 0
Programmed Messages - Dial 48 plus
00 Cancel Message
01 In A Meeting
02 Out On A Call
03 Out To Lunch
04 Leave A Message
05 Page Me
06 Out Of Town
07 In Tomorrow
08 Return Afternoon
09 On Vacation
10 Gone Home
11 _____________________________
12 _____________________________
13 _____________________________
14 _____________________________
15 _____________________________
16* _____________________________
17* _____________________________
18* _____________________________
19* _____________________________
20* _____________________________
*Programmed Messages 16~20 not available on OfficeServ 7100.
Pick Up A Parked Call
Pick Up A Held Call
Door Lock Release
Speed Dialing
Save And Redial Number
New Call (Recall)
Last Number Redial
Cancel Do Not Disturb
Set Do Not Disturb
Cancel Message Wait
Return Message
Callback
Busy Station Camp-On
Conference
Account Code
Programmed Messages
Send Flash To C.O. or PBX
In/Out of Group
Meet Me Page
Meet Me Page Answer
Cancel All Call Forward
Set Forward All Calls
Set Forward Busy
Set Forward No Answer
Set Fwd Busy/No Answer
Set Forward on DND
Set Forward Follow Me
Pick Up Ringing Extension
Group Call Pick Up
Universal Answer
Authorization Code
www.samsung.com/bcs
05/09
ITP-5112L
IP Keyset
User Guide
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ITP-5112L User Guide
For OfficeServ™ 100, OfficeServ™ 500,
OfficeServ™ 7000 Series
12/2009
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Copyright 2007-2009 Samsung Telecommunications America.
All rights reserved. No part of this manual may be reproduced in any form or by any means—graphic,
electronic or mechanical, including recording, taping, photocopying or information retrieval systems—
without express written permission of the publisher of this material.
Samsung Telecommunications America reserves the right without prior notice to revise information in
this guide for any reason. Samsung Telecommunications America also reserves the right without prior
notice to make changes in design or components of equipment as engineering and manufacturing
may warrant. Samsung Telecommunications America disclaims all liabilities for damages arising from
the erroneous interpretation or use of information presented in this guide.
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TABLE OF CONTENTS
ABOUT THIS BOOK
....................................................................................1
THINGS YOU SHOULD KNOW
ASSEMBLING YOUR KEYSET
................................................2–8
........................................................9
ITP-5112L SETUP ........................................................................................10
Initializing the ITP-5112L............................................................................................................10
IP Setup Menu ................................................................................................................................10
Menu Structure ..............................................................................................................................11
Navigating the Menus ................................................................................................................12
Setting Up Hot Desking (Idle Login) ......................................................................................12
Setting the Network Parameters......................................................................................13–15
OUTSIDE CALLS
Making an Outside Call ..............................................................................................................16
Dialing from the Outgoing / Incoming Menu ....................................................................17
Dialing the Most Recent Outgoing / Incoming Number ..............................................17
Making Calls from the Call Log ................................................................................................17
Answering a Call ..........................................................................................................................17
Universal Answer ..........................................................................................................................18
Recall Dial Tone ............................................................................................................................18
Sending a Flash..............................................................................................................................18
Busy Line Queuing with Callback ..........................................................................................18
Canceling Callback........................................................................................................................19
INTERCOM CALLS
Calling Other Stations ................................................................................................................20
Dialing the Most Recent Outgoing / Incoming Number................................................20
Answering Intercom Calls ..........................................................................................................20
Voice Announce Mode................................................................................................................20
Auto Answer Mode ......................................................................................................................21
Busy Station Callback ..................................................................................................................21
Busy Station Camp-On ................................................................................................................21
Calling your System Operator ..................................................................................................22
CALL PROCESSING
System Hold ....................................................................................................................................23
Exclusive Hold ................................................................................................................................23
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Remote Hold ..................................................................................................................................23
Hold Recall ......................................................................................................................................24
Consultation Hold ........................................................................................................................24
Retrieving Calls Held at Another Station..............................................................................24
Transferring Calls ..........................................................................................................................25
Transfer with Camp-On ..............................................................................................................25
Transfer to Voice Mail ..................................................................................................................26
Call Waiting......................................................................................................................................26
Conference Calls ............................................................................................................................26
Conference Splitting ....................................................................................................................27
Conference Groups ..............................................................................................................27–28
Forwarding Calls ....................................................................................................................28–29
Call Forward Options ..................................................................................................................29
Station Call Pickup ........................................................................................................................30
Group Call Pickup..........................................................................................................................30
My Group Pickup ..........................................................................................................................30
Privacy Release ..............................................................................................................................30
DIALING FEATURES
Speed Dialing ................................................................................................................................31
Programming Personal Speed Dial Numbers..............................................................32–33
One Touch Speed Dialing ..........................................................................................................33
Directory Dialing ..........................................................................................................................33
Last Number Redial ......................................................................................................................34
Manual Retry with Redial ..........................................................................................................34
Save Number with Redial ..........................................................................................................34
Automatic Redial/Retry ..............................................................................................................35
Pulse to Tone Changeover ........................................................................................................35
Memo Redialing ............................................................................................................................35
PAGING AND MESSAGING
Making an Internal Page ............................................................................................................36
Making an External Page............................................................................................................36
All Page ............................................................................................................................................36
Meet Me Page ................................................................................................................................37
Call Park and Page ........................................................................................................................37
Messages—Set and Cancel ......................................................................................................38
Returning Messages ....................................................................................................................39
Programmed Messages ..............................................................................................................39
CONVENIENCE FEATURES
Logging In and Out ......................................................................................................................40
Do Not Disturb ..............................................................................................................................40
One Time DND ..............................................................................................................................40
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Mute ..................................................................................................................................................41
Background Music ........................................................................................................................41
Established Call Pick-Up ............................................................................................................41
Appointment Reminder/Alarm Clock ............................................................................41–44
Door Phone Calls ..........................................................................................................................44
Executive/Secretary Hotline ..............................................................................................44–45
Group Listening ............................................................................................................................46
Account Codes ..............................................................................................................................46
Locking Your Keyset ....................................................................................................................47
Manual Signalling ........................................................................................................................47
Off-Hook Voice Announce ........................................................................................................48
OHVA Block......................................................................................................................................48
OHVA Reject ....................................................................................................................................48
In Group/Out of Group ..............................................................................................................49
CUSTOMIZING YOUR KEYSET
AME Password ................................................................................................................................50
Auto Camp-On ..............................................................................................................................50
Select Ring Tone ............................................................................................................................51
Change Your Passcode ................................................................................................................51
Set Answer Mode (Intercom)....................................................................................................52
Set Answer Mode (CO) ................................................................................................................52
Automatic Hold..............................................................................................................................52
Headset Operation ......................................................................................................................53
Hot Keypad......................................................................................................................................53
Key Confirmation Tone................................................................................................................54
Rejoining a Page............................................................................................................................54
Ring Preference..............................................................................................................................54
Auto Answer CO Calls..................................................................................................................55
Display Speed Dial Name ..........................................................................................................55
Caller ID Review All ......................................................................................................................56
Secure OHVA ..................................................................................................................................56
Configure Mobile Extensions (MOBEX) ................................................................................57
DISPLAY FEATURES
Directory Information ................................................................................................................ 58
Call Log ............................................................................................................................................58
Dial by Name ..................................................................................................................................59
Call Progress Displays ..................................................................................................................59
Display Number Dialed ..............................................................................................................60
Call Duration Timer ......................................................................................................................60
Auto Timer ......................................................................................................................................60
Timer Function ..............................................................................................................................60
Viewing Message Indications ..................................................................................................61
Personal Speed Dial Names ......................................................................................................61
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Station Names................................................................................................................................61
Managing Key Assignments ....................................................................................................61
LCR with Clear ................................................................................................................................62
Backspace with LCR......................................................................................................................62
Text Messaging ......................................................................................................................62–63
CALLER ID
............................................................................................................64
Selecting your Caller ID Display ..............................................................................................64
Viewing the Next Caller ID Call................................................................................................64
Saving the Caller ID Number ....................................................................................................64
Redialing a Saved Caller ID Number......................................................................................64
Storing a Caller ID Number ......................................................................................................65
Inquire Caller ID Park/Hold Info ..............................................................................................65
Reviewing Past Caller ID Calls ..................................................................................................66
APPLICATION PROGRAM MENUS ........................................67
PhoneBook ......................................................................................................................................67
E-Diary ..............................................................................................................................................67
Message............................................................................................................................................68
Sound/Screen ................................................................................................................................69
Call Forward ....................................................................................................................................69
Setup ................................................................................................................................................69
My Phone ........................................................................................................................................71
Samsung Voicemail..................................................................................72
Accessing your Mailbox ..............................................................................................................73
SVMi E-Series Subscriber Services Menu Diagram ....................................................74–75
Getting Started .............................................................................................................................76
Listen to your Messages.............................................................................................................76
Subscriber Services Menu .........................................................................................................76
Listening to Old or New Messages ........................................................................................77
Group New or Old Messages....................................................................................................78
Record and Send a Message ....................................................................................................78
Access Manager ............................................................................................................................79
Personal Greetings ......................................................................................................................81
Mailbox Administration..............................................................................................................83
Message Broadcast ....................................................................................................................85
Personal Services ........................................................................................................................86
Personal Administration Settings ..........................................................................................87
Keyset User Features ..................................................................................................................88
Shortcuts ........................................................................................................................................90
Interactive Displays ......................................................................................................................90
E-Mail Gateway (EMG) ........................................................................................................90–92
PERSONAL SPEED DIAL NUMBERS ............................93–94
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ABOUT THIS BOOK
Samsung’s new OfficeServ technology keyset model ITP-5112L is part of the
OfficeServ 100, OfficeServ 500, and OfficeServ 7000 Series.
The ITP-5112L IP keyset represents a new concept of Internet phone, in that it uses
an IP address to Send/Receive voice and data. For voice communications, the ITP5112L uses the data network line already in place in most offices and increasing
number of homes.
The ITP-5112L IP keysets also incorporate a large LCD color screen, which provides
important information for the user, to make using the keyset easier and more convenient.
Please take the time to study this guide and to become familiar with the operation
of your keyset. Keep this guide handy, as you may need to look up instructions for
infrequently used features.
This book is written based on factory default settings, for the feature access codes.
Sometimes, due to programming requirements, these codes may be changed. If
you find that a feature code does not work as described in this book, please contact your installation and service company to determine the correct code.
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THINGS YOU SHOULD KNOW
USER ORIENTATION
The ITP model telephones are called “IP keysets”. The IP keyset incorporates buttons or “keys” that are used to access or activate the many features of your office
phone system. The lower five buttons (ten total) that reside on either side of the
Large Display screen are programmable buttons. This means they can be programmed for a specific function on your keyset and that same button can be
something different on another keyset. See the system manager to get your most
frequently used features assigned to your programmable buttons.
The top button on either side of the Large Display Screen scrolls through the various levels of the programmable button display screens.
Lines from the telephone company are “C.O. lines”. Calls on these lines are referred
to as “outside calls”. Your system can have individual C.O. line buttons or lines may
be assigned to groups. When they are in a group, you access a line by dialing an
access code or pressing a route button. For example, dial 9 or press a “LOCAL” button to get a local outside line. If Least Cost Routing is used, pressing the “LCR” button will automatically select a preprogrammed C.O. line according to what digits
are dialed. Each line in the system is numbered, beginning with 701, then 702, 703,
etc.
Direct Station Selection (DSS) buttons are programmed to ring specific stations.
You can press a DSS button instead of dialing the extension number.
The 5112L keyset provides distinctive ring patterns:
•
•
•
Outside calls have a single ring tone repeated.
Internal calls have a double ring tone repeated.
Door phone calls and alarm/appointment reminders have a triple ring tone
repeated.
FULL DUPLEX SPEAKERPHONE
All ITP keysets are speakerphones. Pressing the SEND button will answer an
incoming call on the speakerphone. Pressing the END button will release the call
on the speakerphone.
Switching from the handset to the speakerphone is easy. Press the SPEAKER button and hang up the handset.
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TERMINAL STATUS INDICATOR
The terminal status indicator light is positioned on the top right corner of the keyset above the display. The terminal status indicator is a tri-colored (red, green, and
amber) light that provides greater visibility of your keysets status than the individual button LEDs. The terminal status indicator provides the following indications:
•
•
•
•
•
•
Busy/Off Hook
Intercom Ring
Outside Call Ring
Recall Ring
Message Waiting
Do Not Disturb
Steady Red
Flashing Red
Flashing Blue
Flashing Amber
Flashing Red
Fast Flash Red at 1 Second Intervals
SELECT BUTTONS
The 5112L keysets incorporate twelve select buttons. These buttons are positioned six on either side of the LCD screen.
The top left and right buttons are used to page up and page down screens.
The remaining five buttons on either side of the display are programmable. There
are ten programmable buttons per programmable feature screen, with the exception of the last screen, which has nine programmable buttons. The total programmable buttons per 5112L station is ninety-nine. Any system feature or function can
be assigned to these buttons.
VOLUME CONTROLS
The 5112L keysets use the UP and DOWN buttons to adjust the ringer volume
while the keyset is ringing, the speaker volume while the speakerphone is in use
and the handset volume while you are listening. These three levels will be stored
in memory until changed. If background music is turned on at your keyset, the volume buttons will also control the level of music. The volume of pages heard
through the speaker of a keyset can be adjusted during a page announcement by
using the volume buttons.There are 16 levels for each volume setting.The volume
of off-hook ring is controlled by a user-programmable setting.
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SCREEN BUTTON
The 5112L incorporates a SCREEN button. This button allows you to choose your
keyset’s idle screen display. The default is CALENDAR. The options are STATION
FIXED FEATURE buttons (two levels), or STATION PROGRAMMABLE buttons
(ten levels).
NOTE:
From the default CALENDAR screen:
•
•
Press the SCREEN button once to access the STATION PROGRAMMABLE
BUTTON SCREEN #1. Press the DOWN arrow associated with the top left soft
key and you will advance to STATION PROGRAMMABLE SCREEN #2. Each
additional press of the DOWN arrow will advance you through the screens,
until you reach SCREEN #10. Press the UP arrow associated with the top left
soft key to return to the previous screen. Each additional press of the UP button will move you back towards the main screen.
Press the SCREEN button twice to access the SOFT MENU SCREEN #1. Press
the DOWN arrow associated with the top left soft key and you will advance
to SCREEN #2.
CONFERENCE BUTTON
The CONFERENCE button allows the user to set up a call with up to five parties
(station or trunk).
TRANSFER BUTTON
TRANSFER is used to send any call to another extension in one of two ways. You
can do a screened transfer by informing the other extension who is calling or you
can do a blind transfer without notification.
HOLD BUTTON
The HOLD button maintains the call at your keyset, while enabling you to call
other stations or consult coworkers in confidence.
SPEAKER BUTTON
The SPEAKER button allows you to have a conversation from the keyset without
lifting the handset.
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SCROLL BUTTON ASSEMBLY
The scroll button is actually a type of thumbwheel assembly. You may use it to
scroll through the station screens. Rolling the SCROLL BUTTON DOWN (towards
the navigation button) will advance you through the multiple SOFT MENU and
STATION PROGRAMMABLE button screens. Rolling the SCROLL BUTTON UP
(towards the station display) will bring the cursor back towards the Main Screen.
By scrolling up or down, you cause the cursor to move back and forth through the
screens in the same manner as the UP/DOWN arrows on the top SELECT BUTTONS work.
NAVIGATION BUTTON
The 5112L keysets incorporate a Navigation Button. This button is designed to
assist the user in activating and using various station features, more easily. These
features include Outgoing Call Log, Incoming Call Log, Speed Number Search, Call
Forward Assign and Alarm Assign.
With the NAVIGATION BUTTON, the station user is no longer required to enter
station level programming to activate these frequently used features. A few button presses and these features are activated.
The NAVIGATION BUTTON is divided into separate feature buttons. These buttons are described below.
•
MENU BUTTON: This button displays the station feature main menu, which is
configured in icons, so that the users can easily utilize various settings and
helpful functions.
•
SEND BUTTON: If the station is programmed for Enblock Dial Mode, when
dialing an outside telephone number or internal station number, you must
press the SEND button to initiate the call. This button is also used when
reviewing recently received or called numbers and answering incoming calls.
The SEND button operates as the ANS portion of the ANS/RLS button. An
ANS/RLS button may be assigned to the station as a programmable button.
•
ENTER BUTTON: This button is used to select a menu option, or to save
changes made to a menu or submenu option.
•
DIRECTION BUTTON: The DIRECTION BUTTON is the donut shaped ring,
which surrounds the ENTER button.This button is used to navigate within the
menus. There are directional arrows stenciled into this button, which indicate
which direction the cursor will be moved.
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Note that the DIRECTION BUTTON has four icons, at the top, bottom, left and
right of the ENTER button. These icons are used to navigate directly to
particular programming options from the CALENDAR screen.
Pressing the top (INFO) icon will take you directly to the STATUS INFO
SCREEN. The bottom (TONE) icon will take you to the Sound/Screen Menu.
The left side (MESSAGE) icon will take you to the Text Message Menu. The
right side (PHONE) icon will take you to the PhoneBook Menu.
•
END BUTTON: This button is used to disconnect a call after a conversation or
to move to the initial screen.
The END button operates as the RLS portion of the ANS/RLS button. An
ANS/RLS button may be assigned to the station as a programmable button.
•
CANCEL BUTTON: This button is used to erase any characters or numbers
entered by the dial button or to move to the previous screen.
After pressing the MENU button, use the direction button to highlight the desired
menu icon. For multiple screen options, the UP/DOWN arrows at the either side of
the top of the LCD may be used to scroll on a per page basis. Press ENTER to
access that menu. To navigate within the menu, you may scroll to the desired
option/function, dial the associated option function number or press the associated select button on either side of the display.
Press the END button to exit programming.
FEATURE ACCESS CODES
This user guide is written based on the default access code for using system features. If the system numbering plan has been changed some of the access codes
may not be correct. Your installing company can inform you the correct codes.
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SYSTEM TONES
The system provides several tones to assist you. Some of these tones are already
familiar to you.
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ITP-5112L KEYSET
Color LCD Panel
Displays a large quantity
of information so that
the users can easily
search.
Volume Button
Used to adjust
the volume of
the handset,
speakerphone,
ringer, background music
and page.
Select Button (6)
Select Buttons (6)
To select a specific item
the user can simply
press the Select button
next to the item.
Status Indicator
Used to provide
your keyset status.
Screen
Button
Scroll
Button
Navigation Button
Dial Button
Speaker Button
For handsfree operation and ringing.
Hold Button
Used to save a call
without hangingup on the current
call.
8
Microphone Button
Conference Button
Used to make a calls of
up to 5 parties.
Transfer Button
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ASSEMBLING YOUR KEYSET
•
Place the keyset face down on a flat surface.
•
Insert notched ends of the support bracket into the channels located in the
upper section of the bottom panel. Push towards the top of the keyset to lock
in.
•
Plug the handset cord into the jack marked with the
•
Route the handset cord out the RIGHT side of the keyset as you look at it face
down.
•
Plug an eight-conductor ethernet cable, from the wall, into the jack marked
LAN on the back of the keyset. (Connect the ITP keyset to any port on the local
network).
•
If your ITP will share LAN connection with a PC, plug an eight-conductor ethernet cable, from the PC, into the jack marked PC on the back of the keyset.
•
Plug the power connector, from the power adapter provided, into the power
jack on the back of the keyset. The power adapter is not required if the ITP is
connected to a LAN connection that provides power over the ethernet. The
ITP-5112L supports the power over ethernet feature when it is connected to
a IEEE 802.3af compliant LAN switch or power injector port.
symbol.
IMPORTANT NOTES:
•
Be careful not to connect the Network LAN cable into the PC connector of the
phone.
•
To prevent damaging the keyset, only use the Power Adapter that came with
the 5112LD keyset.
•
This manual assumes that the ITP keysets are connected to a functioning local
IP network. The local IP network must be able to communicate with the main
processor and MGI channels in the OfficeServ 100, OfficeServ 500, or in the
OfficeServ 7000 Series systems over IP. This is assumed regardless of whether
the IP keyset is on a local or remote network.
•
Before using your ITP-5112L phone, press the MENU button, select
Sound/Screen, then select option 8,“Screen Saver”. If you choose “User Define”,
you can set the time period for the Power Save Mode to occur or you can
select the interval the Power Save Mode occurs. During Power Save Mode the
screen will turn off.
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ITP-5112L SETUP
INITIALIZING THE ITP-5112L
Initially the ITP-5112L IP keyset will need to be setup to operate within the users
network.The Setup Menu is also used to make changes to the keyset, in the event
that the system information should change. The option chosen via scroll button
will be highlighted.
The station numbers will be automatically set by the OfficeServ 100, the
OfficeServ 500, or the OfficeServ 7000 Series systems once the necessary information has been entered into the IP keyset. Enter ID and password of the server,
as described below to register the phone.
See your system administrator for specific Network and Server addresses. The
addresses necessary to set up the ITP-5112L are:
•
•
•
•
•
IP Address of Station
Network Gateway Address
IP Address of System’s main processor
User ID
Password
IP SETUP MENU
To get to the SETUP MODE unplug the power cord from the ITP. Press and hold
the MENU button while you plug power back
into the phone. Release the MENU button
Configuration
when you see the SETUP SCREEN. If you have
*1.System Easy Wizard
a PoE (Power over Ethernet) connection, the
2.System Information
same procedure can be done by unplugging
3.Network Setup
4.Load & Upgrade Setup
and plugging the Ethernet cable into the
5.System Server Setup
phone while pressing and holding the MENU
6.Factory Reset
button.
7.Reboot
Once the CONFIGURATION MENU is displayed, you can move to each menu in the Set
Up by using the navigation buttons and [1]-[9] dial buttons of the ITP-5112L IP
phone.
•
•
10
The UP and DOWN directions buttons in the navigation button assembly are
used to move the highlighted bar up or down to the desired option.
The LEFT and RIGHT buttons in the navigation button assembly are used to
move the highlighted bar left or right, to the desired option, move to a sub
menu and if a menu is at the last line, that menu option will be executed.
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•
•
•
•
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The [0]-[9] dial buttons are used to directly choose a menu, or sub menu
options.
The [ENTER] button in the navigation button assembly is used when saving a
modification.
The [MENU] button in the navigation button assembly is used to to display
the IP Setup Main Menu.
The [END] button in the navigation button assembly is used when canceling
or editing the modification, or existing programming.
The [CANCEL] button in the navigation button assembly is used to go back to
the previous screen or to delete the last digit of a displayed option value.
MENU STRUCTURE
The IP SETUP MENU is configured as follows:
1. SYSTEM EASY WIZARD
This option will guide you through setting up all required parameters for connecting the ITP keyset to your system.
2. SYSTEM INFORMATION
1. Version Info: Provides boot rom, software, DSP, and hardware version
information.
2. Network Info: Displays network mode, IP address of phone, network, and
gateway information.
3. Netmask
4. Gateway
Note that items 2 to 4 are only displayed when setting Manual IP.
3. NETWORK SETUP
This menu allows you to individually setup the same parameters found in the
Easy Wizard.
4. LOAD & UPGRADE SETUP
1. Upgrade TFTP Server:The IP address of the TFTP server containing the ITP
software.
2. Upgrade Start: Starts the ITP software upgrade process.
5. SYSTEM SERVER SETUP
1. Server IP Address: The main processor’s IP address.
2. Server ID: The ID assigned to your ITP (see your phone administrator for
this information).
3. Server Pass: The password assigned to your ITP (see your phone administrator for this information).
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6. FACTORY RESET
This option resets ITP to factory default settings.
7. REBOOT
This option reboots the ITP.
NAVIGATING THE MENUS
When programming within various menu options, information can be entered via
✱] dial keys, as well as utilizing the navigation
the dial pad keys using [0]-[9] and [✱
button assembly.
The button used for editing and their features are summarized below.
BUTTON
FEATURES
Left and Right ......................To move a cursor (highlighted area) or to erase what is
entered.
Enter ........................................To save the current setting and end programming.
End............................................To cancel the current programming and return to the
Main Menu.
Cancel......................................To move back to the previous screen or delete the last
digit of the displayed option value.
✱] ............................................To enter [.] between IP address fields.
[✱
[0]-[9] ......................................To enter numerical values.
SETTING UP HOT DESKING (IDLE LOGIN)
Hot Desking allows you to log in and out of your ITP-5112L IP keyset without
rebooting.
•
From the System Easy Wizard choose option
[5. Idle Mode].
Easy Setup
•
Choose option
[1. Idle Mode Enable/Disable].
Idle Mode
•
Enter 1 to allow Hot Desking,
Enter 0 to deny Hot Desking.
Idle Mode Setup
1.Manual IP
2.DHCP
3.PPPoE
4.Plug and Play (DHCP)
5.Idle Mode
1.Idle Mode Enable/Disable
Idle Mode:En(1)/Dis(0)
•
•
12
Press ENTER.
Press END twice.
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SETTING THE NETWORK PARAMETERS
Utilize the following programming steps to program the ITP-5112L IP keyset to
operate within the users network.
System Easy Wizard
By selecting this option, the System Easy Wizard can guide you through setting up
your network parameters. If you want to set up these parameters individually, follow the instructions below.
Network Parameter Setup
From the Configuration Main Menu, select [3.
Network Setup] to set or modify the network
parameters. The LCD will display the Network
Setup screen.
Network Setup
1.Manual IP
2.DHCP
3.PPPoE
•
If [1. Manual IP] is selected, the user must enter the IP address, subnet mask,
and gateway value for the customer network that the 5112L resides on.
•
If [2. DHCP] is selected, the IP address, subnet mask, and gateway value will be
set to the default values automatically. (Choose this option only if a DHCP
server is available on the local network).
•
[3.PPPoE] (Point to Point Power over Ethernet):This option is selected in some
cases when connecting directly to ISP (Internet Service Provider) equipment
without going through a local LAN. If so, you must enter the username/password assigned to you by the ISP to authenticate your internet connection.
Setting IP Manually
Network Setup
If [1. Manual IP] is selected the Network Setup
sub menu will be displayed.
1.IP
2.Subnet
3.Gateway
The user directly enters the IP address, subnet
mask, and gateway, address as follows:
•
If the [1. IP] menu is selected, the LCD will display
the following message and the user can enter
the ITP’s address.
IP Address
xxx.xxx.xxx.xxx
Check if there is any currently saved IP address of the phone on the LCD. If the IP
address has not been set, the LCD displays nothing. The user can enter the IP
✱] button can save that IP address by pressaddress using [0]-[9] dial buttons and [✱
ing the [Enter] button of navigation button assembly.
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If the [2. Subnet] menu is selected, the user can
enter a new Netmask IP address.
Subnet
xxx.xxx.xxx.xxx
Check if there is any currently saved subnet mask address of the phone on the
LCD. If the subnet mask address has not been set, the display will show nothing.
✱] button to enter the subnet mask IP
Press any dial buttons from [0]-[9] and [✱
address and then save that subnet mask IP address by pressing the [Enter] button
of navigation button assembly.
•
If the [3. Gateway] menu is selected the user can
enter a new gateway address.
Gateway
xxx.xxx.xxx.xxx
The user can check if there is any gateway IP address of the phone that is currently
saved on the LCD. If the gateway IP address has not been set, the LCD will show
✱] button to enter the gateway IP
nothing. Use any dial buttons from [0]-[9] and [✱
address and save it by pressing the [Enter] button of navigation buttons.
NOTE: If DHCP mode is selected, the IP address, Netmask, and Gateway will not be
displayed on the LCD.
Load and Upgrade Set/Modify
The fourth item [4. Load & Upgrade Setup] sets or modifies the IP phone’s software version. Use extreme caution when upgrading the keyset.
Select the [4. Load & Upgrade] item. The screen below is displayed.
1.TFTP Server Setup
2.Upgrade Start
•
[1.TFTP Server Setup]: This option is used to enter the IP address of the TFTP
Server which hosts the ITP software.
•
[2.Upgrade Start]: When you select this option, the software from the TFTP
server will be pushed to the ITP phone.
Registering and Authenticating the ITP to your System
The fifth item [5. System Server Setup] sets or modifies settings related to the
registering the ITP to the main processor. Select the [5.System Server Setup].The
screen below will be displayed.
1.System Server
2.System ID
3.System Password
You can set/modify the IP address of the main processor at the [1. System Server]
item. The screen below is displayed when you enter the item. The server IP is the
IP address of the main processor.
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Server IP Address
xxx.xxx.xxx.xxx
You can confirm the current IP address of the authentication server at the LCD
panel.The address is left blank if it is not set. Use the dial buttons from [0]-[9], and
[] to set the IP address and press the [ENTER] button among the navigation buttons to save and exit.
Next select the [2. System ID] item and the screen below will be displayed.
Phone ID
xxxx
You must input the ID assigned to your ITP phone. See your phone system administrator to get this value. Press the [ENTER] button to save and exit.
Finally, select the [3. System Password] item and the screen below will be displayed.
Phone Password
xxxx
You must input the password associated with your ID. See your phone system
administrator to get this value. Press the [ENTER] button to save and exit.
Completion of Settings
From the Main Menu verify settings at the second item [2. System Information]
after setting all of the above items. Select the seventh item [7.Reboot] to save all
modified settings and reboot the ITP-5112L phone.
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OUTSIDE CALLS
Note: When making calls, internal or outside calls, in order to access the programmable button screens, press the SCREEN button. Then you can utilize either the
SCROLL button or the UP/DOWN arrow (select) buttons on the display.
MAKING AN OUTSIDE CALL
IMPORTANT: Put phone in OVERLAP MODE:
•
•
•
Press the MENU button.
Select SETUP and then select DIAL MODE.
Change it to OVERLAP. If your phone is not in OVERLAP mode you must
always press the SEND button after dialing the digits to send the call.
•
Lift the handset and press an idle outside line button, line group button or dial
a line access code to receive dial tone—OR—press an idle outside line button,
line group button or dial a line access code to receive dial tone through the
speaker—OR—lift the handset and dial the Trunk Group access code or simply start dialing.
Dial the telephone number or the Intercom number.
Finish the call by replacing the handset. To disconnect a speakerphone call,
press the END button.
•
•
NOTES:
1. You will receive No More Calls tone when you attempt to make a call and
there is no button available for that line.
2. If Least Cost Routing is enabled on your phone system, this button may
be labeled LCR or accessed by dialing an access code (usually 9).
3. If your system is programmed to require an authorization code before
making a call, dial plus a valid code before selecting a C.O. line.
4. If your system is programmed to require an account code before making
a call, press the ACCT button or dial 47 plus a valid bin number, press the
ACCT button again, or , and then select a C.O. line.
For more information on authorization and account codes, see your system
administrator.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset
or press the SPEAKER button before dialing.
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DIALING FROM THE OUTGOING /
INCOMING MENU
•
•
•
•
From the station idle screen, press the MENU button and select PHONEBOOK.
Select OUTGOING CALLS or INCOMING CALLS from the submenu. These
menus will store the last thirty calls made to and from the station.
Press the select button on the display, associated with the number to redial or
use the DIRECTION or SCROLL button to move the cursor to the desired
number. Press the ENTER button to display the detailed information of the
number.
Press the SEND button to dial the number or press ENTER again.
DIALING THE MOST RECENT OUTGOING /
INCOMING NUMBER
•
•
Press the SEND button. The most recent call (Internal or External) to or from
the station will be displayed.
Continue to press the SEND button and the system will automatically dial the
number for you.
MAKING CALLS FROM THE CALL LOG
The Station Call Log displays the last outgoing station, and incoming trunk calls.
The total number of calls that can be displayed is 60. You may redial any of these
calls from the Call Log.
•
•
•
•
Press the SEND button to display the first page of the CALL LOG.
Use the SCROLL button or the DIRECTION button to navigate to the desired
number. Use the UP and DOWN arrows, associated with the top left and right
soft keys to advance and return through the CALL LOG Screens.
When the desired number is highlighted, press the SEND button.
The number will be automatically dialed.
ANSWERING A CALL
•
•
Lift the handset and you are automatically connected to the ringing call. See
Ring Preference under Customizing Your Keyset—OR—press the SEND button
to automatically answer on the speakerphone.
While a call is ringing in, the display will indicate the type of call coming in
(station number and name, trunk number and name, etc.)
NOTES:
1. If a call is flashing at your keyset but not ringing, you must press the flashing
button to answer.
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While a call is ringing in, press the SCREEN button to display the programmable button screen. This will enable you to view and invoke any of the station
features that you may wish.
UNIVERSAL ANSWER
Outside lines may be programmed to ring a general alerting device. To answer
calls ringing this device, dial 67—OR—press the UA button. This device can operate in any one of the six different ring plans.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset
or press the SPEAKER button before dialing.
RECALL DIAL TONE
•
Press the NEW button to disconnect your existing call, wait for dial tone and
then make a new call on the same line.
NOTE: If this button does not appear on your keyset, the FLASH button may be
programmed to recall dial tone.
SENDING A FLASH
While on an outside call, press the FLASH button to send a flash to the telephone
company. This is required for some custom calling features or CENTREX use.
NOTE: Flash is not available on an ISDN circuit.
BUSY LINE QUEUING WITH CALLBACK
If you receive a busy signal when you are selecting an outside line, this means that
the line or group of lines is busy.
•
•
•
•
Press the CALLBACK button, if programmed, or dial 44, you will hear confirmation tone.
Press the END button.
When the line becomes free, the system will call you back.
Lift the handset or press the SEND button to answer, wait for dial tone and dial
the telephone number or speed dial number again.
NOTES:
1. A callback will be canceled if not answered within 30 seconds. If you have set
a callback, the cursor associated with the CALLBACK button will be solid
black.
2. If the Hot Keypad feature has been turned off, you must first lift the handset
or press the SPEAKER button before dialing.
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CANCELING CALLBACK
A callback will be canceled if not answered within 30 seconds. If you have set a
callback, the cursor associated with the CALLBACK button, will be solid black.
To cancel a callback:
•
•
Press the CALLBACK button, if programmed, or dial 44. The display will show
the callback details and an option to CLEAR the callback.
Press the CLEAR button, or press the HOLD button.This will cancel the last set
callback and display the next set callback, also with the option to CLEAR.This
process is repeated until all callbacks are cleared from memory.
NOTE: If the Hot Keypad feature is turned off, you must first lift the handset or
press the SPEAKER button before dialing.
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INTERCOM CALLS
CALLING OTHER STATIONS
•
•
•
Dial the extension number or group number.
Wait for the party to answer. If you hear a brief tone burst instead of ringback
tone, the station you called is set for Voice Announce or Auto Answer. Begin
speaking immediately after the tone.
Finish the call by replacing the handset or pressing the END button.
NOTES:
1. If you have a DSS button assigned to an extension or station group, you may
press this button instead of dialing the number.
2. If the Hot Keypad feature has been turned off, you must first lift the handset
or press the SPEAKER button before you begin dialing.
DIALING THE MOST RECENT OUTGOING /
INCOMING NUMBER
•
•
Press the SEND button.The most recent call (Internal or External to system) to
or from the station will be displayed.
Continue to press the SEND button and the system will automatically dial the
number for you.
ANSWERING INTERCOM CALLS
•
•
When your keyset rings, simply lift the handset—OR—press the SEND button
to be connected to the calling station.
Finished the call by replacing the handset or pressing the END button.
See Ringing Preference under Customizing Your Keyset.
VOICE ANNOUNCE MODE
When another station calls you, your keyset will sound a brief attention tone and
you will hear the caller’s announcement.
•
•
Press the SEND button to turn on the microphone and speak handsfree—
OR—lift the handset to reply.
To finish the call, replace the handset or press the END button.
NOTE: In order for C.O. calls to be answered handsfree, AUTO ANS CO must be set
to ON.
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AUTO ANSWER MODE
When another station calls you, your keyset will sound a brief attention tone and
then automatically answer the call.
•
•
Your microphone and speaker are turned on and you can speak handsfree.
For privacy, use the handset.
To finish the call, replace the handset or press the END button.
NOTE: In order for C.O. calls to be answered handsfree, AUTO ANS CO must be set
to ON.
BUSY STATION CALLBACK
When you call another station and receive a busy signal:
•
•
•
Press the CALLBACK button, if programmed, or dial 44.
When the busy station becomes free, your keyset will ring.
Lift the handset or press the SEND button to call the now idle station.
NOTES:
1. A callback will be canceled if not answered within 30 seconds. If you have set
a callback, the cursor associated with the CALLBACK button, will be solid
black.
2. If the Hot Keypad feature has been turned off, you must first lift the handset
or press the SPEAKER or SEND button before dialing.
BUSY STATION CAMP-ON
When you call another station and receive a busy signal but you do not want to
wait for a callback:
MANUAL CAMP-ON
•
•
•
•
Press the CAMP button or dial 45.
The called station will receive off-hook ring tone repeated every few seconds
and the cursor associated with the first available CALL button will flash black
to indicate your call is waiting.
Wait for the called party to answer.
The called station must release its first call or place it on hold before answering your camp-on.
NOTES:
1. If you receive No More Calls tone, that station has no available button to
accept your call. Hang up or leave a message.
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If the Hot Keypad feature has been turned off, you must first lift the handset
or press the SPEAKER button before dialing.
AUTO CAMP-ON
When you want to automatically camp on to a busy station without pressing the
camp on button every time you call a busy station, you can set your phone for auto
camp-on.
•
•
•
With the handset on-hook, press TRANSFER and then dial 110.
Dial 081 to turn ON auto camp-on or 080 to turn it OFF.
Press TRANSFER to store your selection.
From the LCD:
•
•
•
•
•
Press the MENU button.
Scroll to CONFIG option and press ENTER.
Scroll to STATION ON/OFF and press ENTER—OR—you may dial 0 and
immediately enter the option.
Scroll to AUTO CAMPON option. Press ENTER to change status.
Press CANCEL to return to main configuration screen—OR—press END to
return to idle screen.
CALLING YOUR SYSTEM OPERATOR
•
•
Dial 0 and press SEND button to call your system operator or group of operators.
If you want to call a specific operator, dial that person’s extension number.
NOTE: If the Hot keypad feature has been turned off, you must first lift the handset
or press the SPEAKER button before you begin dialing.
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CALL PROCESSING
SYSTEM HOLD
When you are connected to any call, press HOLD.The call will flash at the keyset. If
this call appears on a line button at other keysets, it will flash at those keysets also.
•
To take the caller off hold, press that button and the flashing LED will go
steady again. Resume the conversation—OR—press the HOLD button. The
flashing LED will go steady again and you will be connected to the call again.
Resume the conversation.
NOTE: While on a call, pressing a line button, route button or flashing CALL button
will automatically put your first call on hold and connect you to the new call. See
Automatic Hold under Customizing Your Keyset.
EXCLUSIVE HOLD
To place an outside call on hold at your phone so that other users cannot get it:
•
•
Press the HOLD button twice. The call will flash on your keyset and this line
will show a steady indication on other keysets.
To retrieve the call, press the flashing line button or press the HOLD button a
third time.
NOTE: Intercom calls will always be placed on exclusive hold.
REMOTE HOLD
When you wish to place a call on hold at another station.
•
•
Press TRANSFER and dial the station number (or press the appropriate DSS
button)
Press the HOLD button. This will place the call on system hold on an available
CALL button or Line button at the remote station and return you to dial tone.
NOTES:
1. If the destination station does not have any free CALL buttons or line buttons
you will hear No More Calls tone and must return to the other party by pressing the TRANSFER button (or the RETURN soft key in the display).
2. Intercom calls cannot be put on remote hold.
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HOLD RECALL
If you leave a call on hold longer than the hold timer, it will recall your station. The
button that the call appears on will have a slow flashing indicator.
•
•
When your phone rings, lift the handset or press the SEND button to answer
the recall.
If you do not answer this recall within a pre-programmed period of time, it will
go to the system operator.
CONSULTATION HOLD
When you are talking on an outside line and it is necessary to consult with another extension:
•
•
•
•
Press the TRANSFER button; you will receive transfer dial tone. Your call is
placed on transfer hold.
Dial the extension number.
Consult with the internal party.
Press TRANSFER to return to the outside party or hang up to transfer the call.
NOTE: Repeatedly pressing the TRANSFER button will toggle between the outside
party and internal extension. If necessary you may disconnect either one of the
parties by pressing the DROP button.
RETRIEVING CALLS HELD AT ANOTHER
STATION
When a line is on hold and it appears on your keyset, press the LINE button with
the flashing indicator.
When a line is on hold and it does not appear on your keyset, dial 12 plus the line
number or the extension number of the station that placed the call on hold.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset
or press the SPEAKER button before you begin dialing.
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TRANSFERRING CALLS
Transfer is used to send any calls to another extension in one of two ways.You can
do a screened transfer by informing the other extension who is calling or you can
do a blind transfer without notification.
•
•
•
•
While on a call, press the TRANSFER button and dial an extension number or
group number. Your call is automatically put on transfer hold—OR—press a
DSS button or station group button. Your call is automatically put on transfer
hold.
Hang up when you hear ringing (this is an unscreened or blind transfer)—
OR—wait for the called party to answer and advise him/her of the call and
hang up. If the transfer is refused, you will be reconnected to the outside line
when the called station hangs up or you can press TRANSFER to return to the
outside party.
If you wish to send the call to another extension without waiting for the first
station to hang up, simply press another DSS button—OR—press the CALL
button or C.O. line button to return to the outside party and begin the transfer process again.
When you are transferring a call to a keyset set for Voice Announce or Auto
Answer, the transferred call will always ring.
NOTES:
1. After the inside party answers, you may alternate back and forth between the
parties by pressing the TRANSFER button.
2. If you receive No More Calls tone, that station has no button available to receive another call. Press TRANSFER to return to the other party.
3. You cannot transfer an Intercom call by pressing a DSS button.You must press
the TRANSFER button and dial the destination extension number.
TRANSFER WITH CAMP-ON
When you are transferring a call to another station and you receive a busy signal,
you may camp the call on to this station. Simply hang up when you hear the busy
signal. The called party will be alerted that a call is waiting for them.
NOTE: If you receive No More Calls tone, that station has no button available to
receive another call. Press TRANSFER to return to the outside caller.
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TRANSFER TO VOICE MAIL
This feature is used to send a call directly to a voice mailbox.Your keyset must have
a correctly programmed VT button to accomplish this. To transfer a call directly to
a voice mailbox:
•
•
While on a call, press the VT button and dial the mailbox number.
Hang up when dialing is completed.
CALL WAITING
If an outside call has been camped-on to your phone or another station has
camped-on to you:
•
•
•
You will hear a tone in the earpiece and the call that is waiting for you
(camped-on) will flash. In addition the bottom line of the display will indicate
the number of the station or trunk party camped-on.
Press the flashing button to answer; your other call will go on hold automatically if your station has the Automatic Hold feature set. If not, you must press
HOLD and then the flashing button—OR—finish the first call and hang up;
the waiting call will ring.
Lift the handset or press the SEND button to answer.
NOTE: Intercom calls will not go on Automatic Hold.When using the speakerphone
the camp-on tone will come through the speaker.
CONFERENCE CALLS
You may conference up to five parties (you and four others) in any combination of
outside lines and internal stations in any order.
•
•
•
•
While engaged in a conversation, press the CONFERENCE button and receive
conference tone.
Make another call, either intercom or outside, press the CONFERENCE button
and receive conference tone.
Make another call or press the CONFERENCE button to join all parties.
Repeat the last step until all parties are added.
NOTE: When attempting to add another party to the conference and you are not
able to reach the desired person, hang up. Simply press the CONFERENCE button
again to return to your previous conversation.
To drop a party from your conference call:
•
•
26
Press CONFERENCE and dial the extension or line number that is to be
dropped.
Press CONFERENCE again to reestablish the conference.
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NOTE: To leave the conference, hang up. Control is passed to the next internal station. If there are no internal stations and you wish to leave outside lines connected together in a trunk to trunk conference, press the CONFERENCE button plus
the CALL button that the call appears on or follow the instructions to drop a party
and use your extension number. When they hang up, the lines will release automatically. Press CONFERENCE to rejoin a trunk to trunk conference.
CONFERENCE SPLITTING
If you are the controlling party of a conference and your keyset has the Auto Hold
feature turned on (See Customizing Your Keyset) and all of the outside lines involved
in the conference appear as buttons on your keyset, you can split the conference
into separate calls as follows:
•
Press any one of the outside line buttons. That outside line indicator will
remain steady to indicate you are still connected to it. All other outside lines
in the conference will be placed on system hold at your keyset. All intercom
callers in the conference will be disconnected. You may now speak with each
caller privately and transfer them as usual, or reestablish another conference.
CONFERENCE GROUPS
Users can create up to six Conference Groups with five members each (including
yourself ). They can then call all members or only selected members of this group
at the same time. As each member answers, their status is indicated in the display.
Depending whether the member is either IN the conference or OUT of the conference they can be dropped or called with a single button press. Each Conference
Group can be programmed with a name for easy identification.
Creating a Conference Group
•
•
•
•
•
•
•
From the idle condition press the CONFERENCE button.
Press the MENU button, then select ADD option.
The Group Name Window appears. Enter up to a 20 character name using the
dial pad keys. Use the navigation key to move the cursor left or right while
entering characters.
Press the DOWN button on the NAVIGATION DISC to move the cursor to the
first entry “NUM01” and begin entering the phone number of the first member.
Enter 9 plus the outside telephone number or enter an internal extension
number. Repeat the process until all members are entered in the Conference
Group. Use CANCEL to erase digits as needed.
Press ENTER to SAVE this conference group.
Press END to return phone to idle condition.
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Using Conference Groups
•
•
•
•
•
From the idle condition press the CONFERENCE button.
Select the Conference Group by pressing the corresponding soft key on the
left.
Press SEND to call all members of the group – OR – press the ENTER key to
deselect one or more members, then press SEND. As each member answers,
their status indicator on the left will change from an X to a circle.
Once you press the SEND button to initiate the conference call you can hang
up any member by selecting the member by pressing the MENU button and
selecting “SENDING CANCEL”. This action will drop the selected member.
When the conference call is finished, place the handset in the cradle or press
the SPEAKER key to hang up.
Note: The originating station is the Supervisor of the conference. When this
station hangs up, all the conference group members are disconnected. When
you want to hang up but keep the other members in the conference, press the
MENU button, the select SUPERVISOR, then cursor to another internal station, then press ENTER and hang up. Control of the conference is passed to
this station. You are free to go about your business.
FORWARDING CALLS
This option allows for one button Call Forward setting.You may forward your calls
to another station, station group or external destination.
Call forwarding may be set in several different manners:
1.
From the dial pad, dial 60 plus the extender (see below) that corresponds with
the type of forwarding desired, followed by the station number to forward to.
60 + 0 Call Forward Cancel. Cancels all call forwarding from the station.
60 + 1 Call Forward All Calls. Forwards all calls under any condition.
60 + 2 Call Forward Busy. Forward calls to another station when you are on
the phone.
60 + 3 Call Forward No Answer. Forward calls to another station when you
don’t answer.
60 + 4 Call Forward Busy/No Answer. Sets both Forward Busy and Forward
No Answer.
60 + 5 Call Forward DND. Forwards calls when you activate DND.
60 + 6 Call Forward Follow Me. Forward calls to the station where you currently are.
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2.
From the LCD:
•
•
•
Press the MENU button, scroll to the CALL FORWARD icon, press ENTER.
Scroll to the desired Forward Option. Press ENTER button.
You will be prompted to enter the Forward Destination. Enter it and press
ENTER.
NOTE: Once call forwarding has been initially set, for subsequent settings, you may
scroll to the desired forward type and press ENTER to forward to that same destination.You may also press the SELECT button associated with the desired forward
type, as opposed to scrolling to it.
3.
From the Station Feature Button:
•
Each of the forward types may be assigned its own feature button. Pressing
the desired feature button will set forwarding to the last destination.
NOTES:
1. If the Hot Keypad feature has been turned off, you must first lift the handset
or press the SPEAKER button before you begin dialing.
2. The station that receives a Forward All call can transfer the call to the forwarded station. This is useful when you are expecting an important call but
you do not wish to be disturbed by other calls.
3. When a station user places his/her keyset in Forward All mode and he/she
does not have a FORWARD ALL button, the TRANSFER button will light to
indicate Forward All has been set and calls to this station have been transferred elsewhere.
CALL FORWARD OPTIONS
A display keyset may review or change call forward options and destinations. Call
forward access can be done via the keypad or by accessing the keyset display features. To review or change call forward options:
•
•
•
•
Press TRANSFER 102.
Dial 0-6 to select the forward type (e.g., 1) OR
Press UP or DOWN to select the forward type
Press the right soft key to move the cursor
Dial the destination number (e.g., 202) OR
Press UP or DOWN to select the destination and press the right soft key to
move the cursor
Dial 1 to set OR press UP or DOWN to select YES or NO and press TRANSFER
to store and exit.
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STATION CALL PICKUP
To pick up (answer) a call ringing at another station, lift the handset and dial 65 plus
the extension number of the ringing phone. If you have a DP key assigned with a
station number, you only need to press this DP key with the flashing light to answer
this ringing station. NOTE: If the Hot Keypad feature has been turned off, you must
first lift the handset or press the SPEAKER button before you begin dialing.
GROUP CALL PICKUP
To pick up (answer) a call ringing in any pickup group, lift the handset and dial 66
plus the desired group number (01-10 on the OfficeServ 7030, 01-20 on the
OfficeServ 100 and OfficeServ 7200-S, 01-99 on the OfficeServ 500 M, and 0199 on the OfficeServ 500 L and OfficeServ 7000 Series) or press the flashing
GROUP PICKUP button if available.
NOTES:
1. A group pickup button can have an extender for a specific pickup group.
2. If the Hot Keypad feature has been turned off, you must first lift the handset
or press the SPEAKER button before dialing the access code.
MY GROUP PICKUP
If desired, a new access code can be assigned to pickup ringing calls in the same
pickup group as you are in. Like “66” above except you do not need to dial the
desired group number. See your installation company for the assigned access
code. MY GROUP PICKUP: __________________.
PRIVACY RELEASE
This feature will allow another station to join in our conversation by releasing privacy on the C.O. from your phone.
To Release Privacy: While you are talking on a C.O. line and you wish to have
other internal parties (or up to three) join the conversation.
•
Press the PRB button (the PRB indicator will be steady). Inform the other
party that he/she may now join the conversation.
After the other party (or parties) has joined the conversation and you wish to
return privacy to the line so that no one else can join the conversation, press the
PRB button a second time, the PRB button LED will be off.
To Join a Non-Private Conversation: When someone has informed you that you
can join a conversation:
•
•
30
Press the C.O. line button that he/she has indicated OR
Dial the C.O. line number that he/she has indicated.
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DIALING FEATURES
All “DIALING FEATURES” instructions are written to support Overlap Dialing mode.
This is the technical name for dialing from a telephone as it has been for many
years. In recent years the cell phone industry has changed the cell phones to use
Enblock Dialing. With this dialing mode all the digits are dialed and then sent to
the carrier after pressing the SEND key. Please check your telephone setup to confirm what dialing mode is used.
SPEED DIALING
You can dial a preprogrammed telephone number stored in the system-wide
speed dial list of numbers 500–999 or from your personal list of numbers 00–49.
Your system may be set for 950 system wide numbers. If so the system speed dial
access codes are 050~999 and the station speed dial codes are 000~049.
•
•
•
From the Main Fixed Feature screen with the handset on-hook, press the
SPEED DIAL button or dial 16.
Dial the desired speed dial number.
The telephone number is automatically dialed for you.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset
or press the SPEAKER button before you begin dialing.
From the LCD:
•
•
•
•
Press the MENU button.
Scroll to the PHONEBOOK option, press ENTER.
Scroll to SEARCH, press ENTER.
Choose the method to be used to initiate a speed call, as described below.
SEARCH—Search and initiate speed dial calls by: Speed Dial Number, Associated
Names, Telephone Numbers, Assigned Groups or Previous Calls, registered to the
phone.
•
Scroll to, or dial the associated number of the desired function. (Search,
Outgoing Call, Incoming Call, Missed Call, New Number, Edit Group, Delete All,
My Own Number) and press ENTER.
•
Once in the menu, you may dial the selected number, change, delete or register the number. When the information is displayed, press ENTER to dial the
number, press MENU to display further options.
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1. BY SPEED DIAL #: Searches all speed dial numbers assigned to the phone.
Enter the speed dial number of the party you wish to call. When the number
is displayed, press ENTER and the number will be automatically dialed for
you.
If you press ENTER without entering a speed dial number, all registered numbers will be displayed.
2. BY NAME: Searches for a telephone number by names associated with them.
Enter the name in the “By Name” box and press ENTER.When the name is displayed, press ENTER again and all of the numbers associated with that name
are displayed. Using the direction button, highlight the desired number. Press
ENTER and the system will automatically dial it for you.
If you press ENTER without entering a name, all registered names will be displayed.
3. BY PHONE NUMBER: Searches for an entry by the phone number registered.
Enter the phone number of the party you wish to call. Press ENTER and the
number will be displayed from the PHONEBOOK. When the number is displayed, press ENTER and all information associated with that number is displayed.
If you press ENTER without entering a number, all registered numbers will be
displayed.
Notes:
—Entering (*123*) searches all numbers that include the 123 in them.
—Entering 305* searches all numbers that begin with 305.
—Entering *3000 searches all numbers that end with 3000.
4. BY GROUP: Searches for an entries by group information registered. Scroll to
group or enter associated number, press ENTER. The numbers registered to
that group are displayed. Scroll to the desired number and press SEND. The
number is automatically dialed for you.
5. BY TIME: Searches for entries based on incoming calls that have registered
numbers on the set. Scroll to the desired entry and press ENTER. The information associated with that call will be displayed. Scroll to the desired number entry and press SEND to have the number dialed automatically for you.
PROGRAMMING PERSONAL SPEED
DIAL NUMBERS
You can program frequently dialed telephone numbers in a personal speed dial
list. A station may be assigned up to fifty numbers, 00–49. See your system administrator to determine the amount assigned to your station. The phone itself maintains 1000 station speed dial numbers.
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•
•
•
•
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While on-hook, press TRANSFER and then dial 105.
Dial a speed dial number (00–49).
Dial a line or line group access code.
Dial the telephone number to be stored (24 digits maximum). It can include
#, , FLASH and PAUSE.
Press TRANSFER to store the number.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER key before you begin dialing.
From the LCD:
•
•
•
•
Press MENU button.
Scroll to PHONEBOOK option, press ENTER.
Scroll to New Number and press ENTER. Or you may dial [5] and immediately enter the option.
Enter the name and all desired phone numbers for that particular speed dial
entry and press ENTER.
ONE TOUCH SPEED DIALING
You may assign any speed dial number to an already existing One Touch Speed
Dial button for quick and easy dialing of frequently used numbers.
•
•
•
•
While on-hook, press TRANSFER and then dial 107.
Press a One Touch Speed Dial button.
Dial the speed dial number (00–49 or 500–999) that you want assigned to
this button.
Press TRANSFER to store your selection.
To call this telephone number, just press the One Touch Speed Dial button.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER key before you begin dialing.
DIRECTORY DIALING
•
•
•
Press the SCREEN button twice. Scroll to the first Fixed Feature screen.
Press the DIRECTORY button.
Press the soft button associated with the desired option.
STN - Accesses Station name directory,
SYSTEM - Accesses System speed dial name list.
PERS - Accesses your personal speed dial name list.
•
•
•
Enter the first digit of the desired party.
Press the UP/DOWN buttons to scroll to the desired entry.
Press the appropriate operation soft button:
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DIAL - Dials the displayed number.
PREVIOUS - Moves you to the previous entry.
EXIT - Exit programming and return to idle screen.
NEXT - Moves you to the next entry.
•
Press END to return to idle screen.
LAST NUMBER REDIAL
To redial the last telephone number you dialed, press the REDIAL button or dial
19.
To redial the last telephone number you dialed, from the Main Fixed screen, press
the LAST REDIAL button.
NOTES:
1. If the Hot Keypad feature has been turned off, you must first lift the handset
or press the SPEAKER button before you begin dialing.
2. Redial does not apply to intercom calls.
MANUAL RETRY WITH REDIAL
While you are on an outside call listening to a busy signal and you want to redial
the same number dialed.
•
Press the REDIAL button.
This will hang up your existing call and manually redial the same number dialed.
You can repeat this operation for a limited number of attempts.
SAVE NUMBER WITH REDIAL
To save the number you just dialed for later use, press the SAVE/REPEAT button
before hanging up.
To redial this saved number at any time, press the SAVE/REPEAT button or dial 17.
The same line will be selected for you.
NOTES:
1. If the Hot Keypad feature has been turned off, you must first lift the handset
or press the SPEAKER button before you begin dialing.
2. The saved telephone number is stored in memory until you save another
number.
3. Redial does not apply to intercom calls.
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AUTOMATIC REDIAL/RETRY
When you are making an outside call and you receive a busy signal, the system can
automatically redial the number for you. It will automatically redial at a pre-programmed interval for up to 15 attempts.
•
•
•
When you hear a busy signal, press the AUTO-RETRY button.
The system will reserve the line and automatically redial the same number for
you. You will hear the call being made through the keyset speaker. The microphone is muted.
When the called party answers, lift the handset or press the flashing SPEAKER to begin speaking.
NOTES:
1. If you make another call, auto-redial is canceled.
2. To cancel an auto-retry, lift and replace the handset.
PULSE TO TONE CHANGEOVER
When making an outside call on a dial pulse line, press #. All digits dialed after the
# with be sent as tones.
MEMO REDIALING
When you are calling directory information, you can store the number you are
given using the SAVE feature. There is no need for pencil and paper.
•
•
•
While you are talking on an outside call, press SAVE.
Dial the telephone number as it is dictated to you on the key pad.
Press SAVE to store the number.
To dial the number, press the SAVE/REPEAT button. It will select the same line and
dial the stored number. If necessary, you can select a different line and then press
the SAVE/REPEAT button.
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PAGING AND MESSAGING
MAKING AN INTERNAL PAGE
To make an announcement through the keyset speakers in the idle condition:
•
•
•
•
Lift the handset.
Press the PAGE button or dial 55.
Dial the desired zone number 0, 1, 2, 3 or 4.
After the attention tone, make your announcement.
NOTES:
1. If you have a dedicated page zone button, it is not necessary to press PAGE
and dial a zone number.
2. If allowed by your system administrator you may be able to initiate a page
from a speakerphone by pressing the PAGE key or dialing 55 without lifting
the handset.
MAKING AN EXTERNAL PAGE
To make an announcement through the external paging speakers:
•
•
•
•
Lift the handset.
Press the PAGE button or dial 55.
Dial the desired zone number 5, 6, 7 or 8—OR—dial 9 to page all external
zones.
After the attention tone, make your announcement.
NOTES:
1. If you have a dedicated page zone button, it is not necessary to press PAGE
and dial a zone number.
2. If allowed by your system administrator you may be able to initiate a page
from a speakerphone by pressing the PAGE key or dialing 55 without lifting
the handset.
ALL PAGE
To page all designated keysets in internal zone 0 and all external zones at the same
time:
•
•
•
•
36
Lift the handset.
Press the PAGE button or dial 55.
Dial or press the ALL PAGE button.
After the attention tone, make your announcement.
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NOTES:
1. The LED on the PAGE button will only light when an All Page is in progress.
2. If allowed by your system administrator you may be able to initiate a page
from a speakerphone by pressing the PAGE key or dialing 55 without lifting
the handset.
MEET ME PAGE
•
•
•
•
•
•
•
Lift the handset.
Press the Meet Me Page (MMPG) button or dial 54.
Dial the desired zone number.
After the attention tone, instruct the paged person to dial 56.
Press WAIT or TRANSFER.
Remain off-hook until the person dials 56 from any phone.
The paged person will be automatically connected with you.
CALL PARK AND PAGE
When you have an outside call for someone who is not at his/her desk, you can
park the call prior to paging. The OfficeServ 100, OfficeServ 500, and OfficeServ
7000 Series systems offer two different methods:
MANUAL PARK ORBITS
•
•
•
•
•
While in conversation, press the PARK button.
Entered a desired orbit number (0-9), if the orbit number is busy dial another
orbit number. Display users can press to automatically place the call in any
available orbit number and see the number in the display.
Remember the selected orbit number.
Replace the handset when finished.
Lift the handset and make a page announcement as previously described
(example:“John Smith park two”).
To retrieve a parked call from orbit:
•
•
Press the PARK button and dial the announced orbit number (0-9).
You will be connected to the parked call.
NOTES:
1. You must have a PARK button or park access code to retrieve and place calls
in park orbits.
2. If the parked call is not retrieved within a pre-programmed period of time, it
will recall your keyset and have a slow flashing amber light. You cannot park
and page intercom calls.
3. If the Hot Keypad feature has been turned off, you must first lift the handset
or press the SPEAKER button before you begin dialing.
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AUTOMATIC PARK WITH PAGE BUTTON
•
•
•
While in conversation, press the PAGE button.The call is automatically parked
at your station.
Receive page tone and dial a desired page zone number.
Make announcement indicating your extension number or the line number.
Hang up.
To retrieve an automatically parked call:
•
Dial 10 plus the number that was announced. If you have a PAGPK button,
press it and dial the number that was announced. If you have a PARK button,
press it and dial the announced orbit number.
•
You will be connected to the parked call.
NOTES:
1. If the call is not retrieved within a pre-programmed period of time, it will recall
your keyset and have a slow flashing amber light. You cannot park and page
intercom calls.
2. If the Hot Keypad feature has been turned off, you must first lift the handset
or press the SPEAKER button before you begin dialing.
SETTING A MESSAGE INDICATION
When you are calling another station and no one answers or you receive a busy
signal, you can leave a message indication:
•
•
Press the MESSAGE button—OR—dial 43 and receive confirmation tone.
Hang up.
The message button on the Main Programmable Button screen and the TSI
will flash at the called station.
NOTES:
1. A station can have up to five message indications.
2. If the Hot Keypad feature has been turned off, you must first lift the handset
or press the SPEAKER button before you begin dialing.
CANCELING MESSAGES
To cancel a message indication that you left at another station, dial 42 plus the
extension number of the station at which you left a message.
To cancel all message indications left at your keyset, dial 42 plus your extension.
Your MESSAGE button indicator will stop flashing and the TSI will go out.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset
or press the SPEAKER button before you begin dialing.
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RETURNING MESSAGES
•
•
•
Press the MESSAGE button or dial 43. The first station that left a message will
be called automatically. If that station does not answer, your MESSAGE button
indicator will continue to flash and the TSI will stay on.
Repeat until all messages have been returned in the order received.
Your MESSAGE button indicator will stop flashing and the TSI will turn off
when all messages have been returned.
NOTES:
1. Display keyset users can view message indications and return them in any
order. See Viewing Message Indications under Display Features.
2. If the Hot Keypad feature has been turned off, you must first lift the handset
or press the SPEAKER button before you begin dialing.
3. If a message has been left at your keyset by a keyset in Auto Answer, you must
manually cancel the message after it has been returned.
PROGRAMMED MESSAGES
When you will be away from your phone for any length of time, you can leave a
programmed station message. Display stations calling you will see this message
and be informed of your status or follow your instructions.
•
•
•
Dial 48 plus any of the message codes (01–20) listed on the back of this user
guide.
To cancel any of these messages you might have selected, dial 48 plus 00.
Press TRANSFER to exit and store your selection.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset
or press the SPEAKER button.
You can have multiple programmed message buttons (PMSG) and each one can
have a different message code:
•
•
Press any programmed message (PMSG) button. The message is set and the
PGM MSG button indicator will be lit steady. Press the button again to turn off
the programmed message and the indicator will go blank.
Pressing another programmed message (PMSG) button will turn the previous
one off and set a different programmed message.
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CONVENIENCE FEATURES
LOGGING IN AND OUT
If enabled, your ITP-5112L telephone may require you to log in before making or
receiving calls. In these cases your telephone system administrator will provide
you with an extension number, password, and the feature code used to log out.
To log in:
•
•
•
•
•
Press ENTER to begin login.
Dial your extension number.
Press ENTER.
Dial your password.
Press ENTER twice.
To log out:
•
Dial the feature code provided by your administrator (for example 77).
DO NOT DISTURB
Use this feature when you want to block calls to your keyset.
•
•
While on-hook, press the DND button or dial 401. The DND button indicator
will be lit steady to remind you of this mode.
To cancel DND, press the DND button again or dial 400.The DND button indicator goes blank. You can make calls while in the DND mode.
NOTES:
1. If the Hot Keypad feature has been turned off, you must first lift the handset
or press the SPEAKER button.
2. If you place your keyset in DND mode and you do not have a DND button,
your TSI button will flash to indicate DND status.
ONE TIME DND
If you are on a call and you do not wish to be interrupted while on that call, you
can press the DND button and place your station in Do Not Disturb. When you
hang up at the end of the call, DND will be automatically canceled and your keyset will be able to receive new calls. This feature requires a DND button.
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MUTE
You can mute the handset transmitter or the microphone during any conversation:
•
•
Press the MUTE button. The MUTE button indicator will be lit steady.
To resume speaking, press the MUTE button again. The MUTE button indicator goes blank.
BACKGROUND MUSIC
When a music source is supplied, you may listen to music through the speaker in
your keyset:
•
•
While on-hook, press the HOLD button to hear music.
Press the HOLD button again to turn music off.
You can set the level of background music by using the VOLUME buttons while listening to the music. This does not affect the speakerphone level.
ESTABLISHED CALL PICKUP
To pick up an established call in progress at a single line extension connected to
a computer modem on your PC.
•
•
Press the EP button for that station on your keyset and the call is automatically moved to your keyset.
The single line extension on your modem will be disconnected.
NOTE: You must have an assigned (EP button) button on your regular keyset, for
the single line station.
APPOINTMENT REMINDER / ALARM
REMINDER
ALARM CLOCK
This feature works like an alarm clock. Use it to remind yourself of an appointment
later in the day (TODAY ONLY) or as a daily reminder every day (DAILY).You can set
up to three alarms. Each one can be either a TODAY ONLY or a DAILY alarm.
When the alarm rings, you will hear three short rings repeated three times. Lift the
handset to answer the alarm. If you do not, the alarm will alert you two more times
at five minute intervals.
Set alarm for desired duration (Everyday, Once). These alarms can be used to
remind you of an appointment later in the day (Once) or as a daily reminder
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(Everyday). There are two possible alarms. Each can be either a today (Once) or a
daily (Everyday) alarm.
To set alarms:
•
•
•
•
•
•
Press TRANSFER and then dial 112.
Dial the alarm number 1, 2 or 3.
Dial the time at which you want the alarm to sound. Enter the time as HHMM
(hours and minutes) using the 24 hour clock.
Dial 0 (NOT SET), 1 (TODAY ONLY) or 2 (DAILY) to select the alarm type.
Press TRANSFER to save.
Repeat for each alarm if needed.
To cancel individual alarms:
•
•
•
Press TRANSFER and then dial 112.
Dial alarm number 1, 2 or 3.
Press the HOLD key.
From the LCD:
•
•
•
•
•
•
•
•
Press MENU button.
Scroll to E-DIARY option, press ENTER.
Scroll to ALARM option and press ENTER—OR—you may dial 2 and immediately enter the option.
Choose the desired ALARM NUMBER (1/2).
Enter TIME via the dial pad in 24-hour format.
Set RING TONE via the direction button (left/right). Each tone is heard.
Set REPEAT DURATION via the direction button.
Press ENTER when finished.
To clear alarm:
•
Scroll to CLEAR option in Alarm Clock setting screen and press ENTER.
DAILY PLANNER
Scheduling feature with message. Allows the scheduling of up to 30 alarm
reminders. Each of these reminders can have an associated message of up to 32
characters. These reminders can be scheduled to ring one hour before, one half
hour before or right at the exact time set.
•
•
•
•
42
Press TRANSFER and then dial 116.
Dial the alarm number 1, 2 or 3.
Dial the time you want the alarm to go off. Enter the time as HHMM (hours and
minutes) using the 24 hour clock.
Dial 0 (NOT SET), 1 (TODAY) or 2 (DAILY) to select the alarm type.
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Write your message using the dial pad keys. Each press of a key selects a character. Pressing the next key moves the cursor to the next position. For example, if your message is “TAKE MEDICATION,” press 8 once to get the letter “T.”
Press 2 once to get “A.” Press 5 twice to get “K.” Continue selecting characters
from the following table to complete your message.
Press the TRANSFER key to store the alarm and reminder message.
Repeat for each alarm if needed.
From the LCD:
•
•
•
•
•
•
•
•
•
•
•
Press MENU button.
Select E-DIARY.
Select DAILY PLANNER.
Press direction button UP/DOWN to set the month. Press direction button
LEFT/RIGHT to set the date. Press ENTER on the desired date.
Press MENU then ADD.
Enter the TIME desired for the alarm (in 24 hour format).
Enter the message in the CONTENTS field.
Write your message using the dial pad buttons. Each press of a key selects a
character. Pressing the next key moves the cursor to the next position. For
example, if your message is “TAKE MEDICATION”, press 8 once to get the letter
“T”. Press 2 once to get “A.” Press 5 twice to get “K.” Continue selecting characters from the following table to complete the message.
Enter ALARM ALERT period.
Set RING TONE.
When all information is set, press ENTER.
COUNT
1
2
3
4
5
DIAL 0
<
>
.
)
0
DIAL 1
space
?
,
!
1
DIAL 2
A
B
C
@
2
DIAL 3
D
E
F
#
3
DIAL 4
G
H
I
$
4
DIAL 5
J
K
L
%
5
DIAL 6
M
N
O
^
6
DIAL 7
P
Q
R
S
7
DIAL 8
T
U
V
Q
8
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DIAL 9
W
X
Y
Z
9
DIAL :
=
[
]
NOTES:
1. When the character you want appears on the same dial pad key as the previous character, press UP to move the cursor one space to the right.
2. Other symbols are available for DIAL #.
ANSWERING THE DOOR PHONE
When you are programmed to receive calls from a door phone:
•
•
•
You will receive three short rings repeated.
Lift the handset. You are connected to the door phone.
If an electric door lock release is installed, dial 13 to unlock the door.
CALLING THE DOOR PHONE/
ROOM MONITOR
You may call the door phone and listen to what may be happening outside or in
another room.
•
•
•
Dial the extension number of the door phone.
You will be connected to the door phone and you can listen or have a conversation.
If an electric door lock release is installed, dial 13 to unlock the door.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER button.
EXECUTIVE/SECRETARY HOT LINE
If programmed, an executive and a secretary can have a hot line between them.
When the executive station is in the DND mode, all of its calls will ring the secretary station. If the secretary does not answer, the caller will go to the secretary’s
voice mail box if setup.
When an Executive/Secretary hotline is programmed to this keyset, the keyset
offers an additional screen option.This screen has options for setting the status of
the keyset user. This status update is viewable to EasySet users only.
•
•
44
Either person can press the BOSS button to make a voice call to the other station.
Using the hot line will override DND at the other station.This button will have
a flashing indication when the other station is in use.
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To transfer a call to a Boss in DND:
•
•
Press the TRANSFER button followed by the BOSS button.
Wait for the BOSS to answer, then announce the call and hang up to complete
the transfer—OR—hang up to complete a blind transfer after pressing the
BOSS button.
To send a text message to the Boss display:
•
•
•
•
•
•
Press the TRANSFER button followed by the EXE/SECR MSG soft button.
Scroll to the desired message and press ENTER (the BOSS station gets three
short ring bursts, followed by the message).
This method gives you the option to transfer the call to another station if so
desired.
Press the TRANSFER button again to be reconnected to the caller.
Take the necessary action (the BOSS cancels DND and transfer the call or take
a message)—OR—press the EXE/SECR MSG soft button, scroll to the desired
message and press ENTER (while maintaining contact with t he caller). This
method does not give you the option to transfer the call to another station.
Take necessary action (take message, etc.)
To set up the Executive/Secretary messages (10 each):
•
•
•
•
•
Press BOSS/SECR button and establish a connection.
Press the EXE/SECR MSG button. The first message screen is displayed.
Pressing the DOWN arrow in the upper left corner of the LCD will scroll you to
the second screen. Pressing the UP arrow in the upper right corner of the LCD
will return you to the first screen.
This method gives you the option to transfer the call to another station if so
desired.
Scroll to the desired message.
Press MENU button for options (Send, Edit, and Remove)
SEND - Sends the message to the other end.
EDIT - Enter message from the dial pad.
REMOVE - Deletes message. Use remove option to delete the “Blank Message”
default message.
From the BOSS station in DND:
•
•
•
•
Receive three short, double ring bursts, followed by the text message from the
Secretary.
Press ENTER to invoke REPLY option—OR—scroll to OK option and press
ENTER.
If REPLY option is activated, the Select Message screen is displayed.
Scroll to the desired message and press ENTER. The message is sent to the
Secretary keyset display and the Secretary station has the option to reply, if so
desired.
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Sending a text message from the BOSS keyset to the Secretary keyset, from
the idle condition:
•
•
•
•
Press the EXE/SECR MSG button.
Press the NEXT button (if there are more than two Secretary stations assigned
to that BOSS station, all Secretary keysets will be displayed), in the case of multiple Secretary stations, scroll to the desired Secretary, press the soft key associated with that Secretary and press NEXT button.
Scroll to the desired message and press the associated soft key or ENTER.
The message is sent.
Executive Divert:
•
•
From the BOSS keyset when the keyset rings, press the EXEC DIVERT button.
The call is forwarded to the Secretary station.
Pressing the EXEC DIVERT button, when the keyset is in idle status, will divert
all calls after, to the Secretary station. Pressing the EXEC DIVERT button again,
will cancel the divert function.
GROUP LISTENING
When you are engaged on a call and you are using the handset, you may want
other people to hear the distant party’s voice over the speaker:
•
•
•
Press the LISTEN button to turn on the speaker.The microphone is not in use,
so the distant party does not hear other parties present in your office.
Press LISTEN again to turn the speaker off and resume private conversation.
Repeat if necessary.
NOTE: Depending on speaker volume and the acoustics of your office, it may be
advisable to turn the group listening feature off before hanging up. This will eliminate a momentary squeal.
ACCOUNT CODES
When enabled, your system allows calls to be charged to different accounts. You
can enter account codes either by dialing the full code, by entering an account
code “bin number”, or by pressing your ACC key if one is assigned. Bin numbers are
a 3 digit short code that will automatically insert the appropriate account code.
Account codes may be a maximum of 12 digits (# may be used); if the account
code is to be less than 12 characters you may end the code by pressing or the
right soft key. The type of code used is determined by your telephone system
administrator. Codes can be entered before or during a call as follows:
To enter an account code before placing the call:
•
•
46
Press your ACC key or dial 47.
Dial the account code or bin number.
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You will receive a confirmation tone and display.
When prompted dial a trunk or trunk group (i.e. 9) and the telephone number
to call.
To enter an account code by interrupting the conversation:
•
•
While on an outside call press the ACC key or press TRANSFER followed by
47.
Dial the account number or bin number (if you are entering an account code
you will need to press your ACC key or right soft key to finalize the entry)
NOTE: If you make an error simply repeat the procedure with the correct code.
Only the most recent account code dialed will be recorded.
LOCKING YOUR KEYSET
You can lock your keyset to control misuse of your phone while you are away. You
can unlock it when you return.
•
•
•
•
•
Press MENU button.
Scroll to MY PHONE option. Press ENTER.
Scroll to LOCKED option and press ENTER—OR—you may press 4 and immediately access option.
Enter the PASSWORD. Press ENTER. (Default Password is “1234”).
Use Direction button to scroll LEFT/RIGHT to choose desired mode.
1. UNLOCKED - No restrictions. User may complete internal and outside calls.
2. LOCKED OUTGOING - Restricted to incoming calls only. No outside calls
can be made. When 911 is programmed, 911 emergency dialing is allowed.
3. LOCKED ALL - No calls, incoming or outgoing allowed to or from the set.
•
•
Press ENTER.
Press CANCEL to return to Main Config Menu—OR—press END to return to
idle screen.
MANUAL SIGNALLING
Use this feature when you want to send a brief 500ms ring burst to another station, regardless of the status of your phone (on-hook, off-hook, handsfree, DND, or
ringing).
To send a signal to another station:
•
•
Press the Manual Signalling (MS) button.
You may press the MS button repeatedly to send multiple signals to the designated station.
NOTE: Your phone must have a Manual Signalling (MS) button with a station
number extender assigned to it.
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OFF-HOOK VOICE ANNOUNCE
Keysets may receive a voice announcement while on another call. The calling station must have an OHVA button. When you are in DND, you cannot receive OHVA
calls. The OHVA feature will work with intercom and transferred calls.
When you receive an OHVA and secure OHVA is ON, you will hear the announcement in the handset receiver, if you are using the handset. If secure OHVA is OFF
then you will hear the announcement on the speaker, if you are talking on the
handset. If you are using the speakerphone the announcement will always be
heard through the speaker.
To make an off-hook voice announcement:
•
•
•
•
•
•
Dial the extension number or press the DSS button.
When you receive a busy signal, press the OHVA button.
After the attention tone, begin speaking.
Finish the call by replacing the handset.
Press the flashing CALL button on your keyset. This will place the original
party on hold and allow you to talk to the announcing party.
To return to your first party, press the button corresponding to your original
call. This will disconnect the OHVA call.
NOTES:
1. When you are voice announcing to a station close to you, use the handset to
avoid an echo effect.
2. You cannot off-hook voice announce to single line telephones.
OHVA BLOCK
Your keyset can be programmed with an OHVA Block (BLOCK) button. Pressing
this button will prevent anyone from making an OHVA to you until you press the
button again and cancel the blocking.
OHVA REJECT
Your keyset can be programmed with an OHVA Reject (REJECT) button. Pressing
this button while receiving an OHVA call will disconnect the voice announcing
party and return you to your original call.
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IN GROUP/OUT OF GROUP
If your keyset is assigned to a station ring group, you can remove your keyset from
the group and then put it back in. While you are out of the group, you can receive
calls to your extension number but not calls to the group number. If you have an
IN/OUT button with the group number assigned.
•
•
Press the IN/OUT button. The button indicator will be lit steady when your
keyset is in the group.
Press the IN/OUT button again to exit the group and the indicator will go
blank. Repeat as necessary.
If you do not have an IN/OUT button:
•
Dial the IN/OUT access code number ________________, then the group
number, then 0 to exit the group or 1 to enter the group.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press SPEAKER button.
The IN/OUT button can include an extender to indicate the specific group that
this button will affect. This means that if you are in multiple groups, you can decide for which groups you will receive calls.
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CUSTOMIZING YOUR KEYSET
AME PASSWORD
This feature allows customers using the AME feature to enable password protection. This will prevent unauthorized users from listening to your messages being
left.The passcode is the same as your station passcode.This feature only applies if
there is a Samsung Voicemail card installed in the system and your keyset has a
programmed AME button.
•
•
•
With the handset on-hook, press TRANSFER and then dial 110.
Dial 101 to turn on AME PASSCODE or 100 to turn it off.
Press TRANSFER to store your selection.
From the LCD:
•
•
•
•
•
Press MENU button.
Scroll to SETUP option and press ENTER.
Scroll to STATION ON/OFF and press ENTER—OR—you may dial 6 and
immediately enter the option.
Scroll to AME password and press ENTER to change status.
Press CANCEL to return to the Main Option Page—OR—press END to return
to the idle screen.
AUTO CAMP-ON
This option allows intercom calls to be automatically camped on, if possible, when
a busy station is called.
•
•
•
With the handset on-hook, press TRANSFER and then dial 110.
Press 081 to turn CAMP-ON on or 080 to turn it off.
Press TRANSFER to store your selection.
From the LCD:
•
•
•
•
•
50
Press MENU button.
Scroll to SETUP option and press ENTER.
Scroll to STATION ON/OFF and press ENTER—OR—you may dial 6 and
immediately enter the option.
Scroll to AUTO CAMP-ON and press ENTER to change status.
Press CANCEL to return to the Main Option Page—OR—press END to return
to the idle screen.
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SELECT RING TONE
Each ITP-5112L user can select from a variety of ring tones.
From the LCD:
•
•
•
•
•
•
Press MENU button.
Scroll to SOUND/SCREEN option and press ENTER.
Scroll to RING TONE SELECT and press ENTER—OR—you may dial 1 and
immediately enter the option.
Select from one of the three categories:
1. Standard Ring Tones
2. Melody or
3. My Ring Tones
Press ENTER to select. Use LEFT/RIGHT arrow buttons to scroll through the
available ring tones and press ENTER to SAVE.
Press CANCEL to return to the Main Option Page—OR—press END to return
to idle screen.
CHANGE YOUR PASSCODE
From the factory, your station passcode is 1234.You can change your station passcode whenever you desire.
•
•
•
•
•
While on-hook, press TRANSFER and then dial 101.
Dial your old passcode.
Dial a new passcode (must be four characters). You can use 0–9.
Redial the new passcode to verify. If successful, you will hear two beeps. Four
beeps indicate an incorrect code. Reenter the code again.
Press TRANSFER to store the new passcode.
From the LCD:
•
•
•
•
•
•
•
Press MENU button.
Scroll to MY PHONE option and press ENTER.
Scroll to CHANGE PASSWORD and press ENTER—OR—you may dial 3 and
immediately enter the option.
Enter CURRENT PASSWORD, press ENTER.
Enter NEW PASSWORD and press ENTER.
Enter NEW PASSWORD again, for confirmation and press ENTER.
Press CANCEL to return to the Main Option Page—OR—press END to return
to idle screen.
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SET ANSWER MODE (INTERCOM)
You can receive internal calls in one of three modes (see Answering Intercom Calls
under Intercom Calls for descriptions).
•
•
•
While on-hook, press TRANSFER and then dial 103.
Dial 0 for Ringing, 1 for Auto Answer or 2 for Voice Announce.
Press TRANSFER to store your selection.
From the LCD:
•
•
•
•
•
•
Press MENU button.
Scroll to SETUP option and press ENTER.
Scroll to ANSWERING MODE and press ENTER—OR—you may dial 1 and
immediately enter the option.
Select desired station ring type setting. (Ring, Auto Answer, or Voice
Announce).
Press ENTER to select and SAVE.
Press CANCEL to return to the Main Option Page—OR—press END to return
to idle screen.
NOTE: When your keyset is programmed for Auto Answer and you have Forward
No Answer (FNA) turned on, you must answer screened transfers by pressing the
SEND button before your FNA timer expires or the call will forward.
SET ANSWER MODE (CO)
Your incoming CO calls can be set to follow the intercom answer mode.
•
•
•
•
While on-hook, press TRANSFER and then dial 110.
Dial 15 to access AUTO ANS CO.
Press the VOLUME UP or DOWN key to change status.
Press TRANSFER to store your selection.
AUTOMATIC HOLD
While on an outside call, pressing a line button, route button or a flashing CALL
button will automatically put your call on hold and connect you to the next call.
This feature can be turned on or off at your keyset.
•
•
•
52
With the handset on-hook, press TRANSFER and then dial 110.
Dial 001 to turn Automatic Hold on or 000 to turn it off.
Press TRANSFER to store your selection.
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From the LCD:
•
•
•
•
•
Press MENU button
Scroll to SETUP option and press ENTER.
Scroll to STATION ON/OFF and press ENTER—OR—you may dial 6 and
immediately enter the option.
Scroll to AUTO HOLD, press ENTER to change option status.
Press CANCEL to enter change and return to the Main Configuration Menu—
OR—press END to return to idle screen.
NOTE: Intercom calls can be automatically put on hold by pressing TRANSFER.
HEADSET OPERATION
Keyset users can switch between headset mode and handset mode. When using
headset mode, press the SEND and END buttons to answer and release calls.
•
•
•
With the handset on-hook, press TRANSFER and then dial 110.
Dial 021 to use the headset or 020 to use the handset.
Press TRANSFER to store your selection.
From the LCD:
•
•
•
•
•
Press MENU button.
Scroll to SETUP option and press ENTER.
Scroll to STATION ON/OFF and press ENTER—OR—you may dial 6 and
immediately enter the option.
Scroll to HEADSET USE and press ENTER to change option status.
Press CANCEL to enter change and return to Main Configuration Menu—
OR—press END to return to idle screen.
Your keyset may be equipped with a Headset mode button. If it is so equipped
pressing this button while the button indicator is blank will cause the keyset to
enter headset mode and the button indicator to be lit solid to indicate this.
Pressing the button while the button indicator is lit solid will cause the keyset to
return to handset mode and the button indicator will go blank.
HOT KEYPAD
On your phone system your keyset’s keypad can be made “live” or “hot” so that it is
not necessary to lift the handset or press the SPEAKER button before you begin
dialing. Calls can be made and features activated by simply dialing the C.O. line
number, trunk group access code, intercom number or feature access code.
•
•
•
With the handset on-hook, press TRANSFER and then dial 110.
Dial 031 to turn the Hot Keypad on or 030 to turn it off.
Press TRANSFER to store your selection.
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From the LCD:
•
•
•
•
•
Press MENU button.
Scroll to SETUP option, press ENTER.
Scroll to STATION ON/OFF and press ENTER—OR—you may dial 6 and
immediately enter the option.
Scroll to HOT KEYPAD, press ENTER to change option status.
Press CANCEL to enter change and return to Main Configuration Menu—
OR—press END to return to idle screen.
KEY CONFIRMATION TONE
You can hear a short beep (confirmation tone) each time you press a button on the
dial pad. This tone can be turned on or off.
•
•
•
•
While on-hook, press TRANSFER and then dial 110.
Dial 040 to turn tones off or 041 to turn tones on.
Press TRANSFER to store your selection.
Additional ring tones can be selected from the SOUND/SCREEN, “Keytone
Select” option.
REJOINING A PAGE
This feature allows you to hear the remaining portion of an ongoing internal page
after you return your keyset to idle. To enable this feature:
•
•
•
With the handset on-hook, press TRANSFER and then dial 110.
Dial 051 to turn this feature on or 050 to turn it off.
Press TRANSFER to store your selection.
From the LCD:
•
•
•
•
•
Press MENU button.
Scroll to SETUP and press ENTER.
Scroll to STATION ON/OFF and press ENTER—OR—you may dial 6 and
immediately enter the option.
Scroll to PAGE REJOIN, press ENTER to change option status.
Press CANCEL to enter change and return to the Main Configuration Menu—
OR—press END to return to idle screen.
RING PREFERENCE
This feature automatically answers ringing calls when you lift the handset or press
the SEND button.This method will always answer calls in the order they arrived at
your keyset.When you turn ring preference off, you must press the flashing button
to answer a call, allowing you to answer calls in the order you choose.
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•
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With the handset on-hook, press TRANSFER and then dial 110.
Dial 061 to turn ring preference on or 060 to turn it off.
Press TRANSFER to store your selection.
From the LCD:
•
•
•
•
•
Press MENU button.
Scroll to SETUP option, press ENTER.
Scroll to STATION ON/OFF and press ENTER—OR—you may dial 6 and immediately enter the option.
Scroll to RING PREF, press ENTER to change option status.
Press CANCEL to enter change and return to Main Configuration Menu—
OR—press END to return to idle screen.
AUTO ANSWER CO CALLS
This option will allow CO calls that directly ring your phone to auto answer. When
a CO call arrives at your station and this option set for ON your phone will sound
two beeps, the same as when a screened transfer is completed, and you will be
connected to the CO call. In order for this option to work the station must also be
programmed for auto answer (see Set Answer Mode).
•
•
•
•
•
Press MENU button.
Scroll to SETUP option, press ENTER.
Scroll to STATION ON/OFF and press ENTER—OR—you may dial 6 and immediately enter the option.
Scroll to AUTO ANS CO CALL, press ENTER to change option status.
Press CANCEL to enter change and return to Main Configuration Menu—
OR—press END to return to idle screen.
NOTE: Outside lines must ring your station directly for the Auto Answer CO to
work. Lines ringing a station group will not cause your phone to Auto Answer the
call.
DISPLAY SPEED DIAL NAME
This option allows you to view the name associated with a speed dial number as
it is dialed.
•
•
•
With you handset on-hook, press TRANSFER and then dial 110.
Press 111 to turn DISP SPDNAME on or 110 to turn it off.
Press TRANSFER to store your selection.
From the LCD:
•
•
Press MENU button.
Scroll to SETUP option, press ENTER.
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•
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Scroll to STATION ON/OFF and press ENTER—OR—you may dial 6 and immediately enter the option.
Scroll to DISP SPDNAME, press ENTER to change option status.
Press CANCEL to enter change and return to Main Configuration Menu—
OR—press END to return to idle screen.
CALLER ID REVIEW ALL
This feature allows display keyset users to review Caller ID information for calls
sent to their stations.This list can be from ten to fifty calls in a first in, first out basis.
The list includes calls that you answered and calls that rang your station but that
you did not answer. When reviewing this list, you can press one button to dial the
person back. The system must be using LCR to dial the stored number.
•
•
•
With you handset on-hook, press TRANSFER and then dial 110.
Press 121 to turn CID REVIEW ALL on or 120 to turn it off.
Press TRANSFER to store your selection.
From the LCD:
•
•
•
•
•
Press MENU button.
Scroll to SETUP option, press ENTER.
Scroll to STATION ON/OFF and press ENTER—OR—you may dial 6 and immediately enter the option.
Scroll to CID REVIEW ALL, press ENTER to change option status.
Press CANCEL to enter change and return to Main Configuration Menu—
OR—press END to return to idle screen.
SECURE OHVA
This option allows you to receive OHVA (Over Head Voice Announce) calls via the
speaker while you are on the handset.
•
•
•
With your handset on hook, press TRANSFER and then dial 110.
Press 131 to turn SECURE OHVA ON or 130 to turn it OFF.
Press TRANSFER to savve your selection.
From the LCD:
•
•
•
•
•
•
56
Press the MENU button from the idle screen.
Select SETUP.
Select STATION ON/OFF.
Scroll to SECURE OHVA and press ENTER to change status.
Press CANCEL to return to option Main Screen.
Press the END to return to idle screen.
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CONFIGURE MOBILE EXTENSIONS (MOBEX)
This feature allows you to configure options for any Mobile Extension (MOBEX)
ports that are assigned to you by your telephone system administrator. You can
turn a port on or off; set the telephone number for the port; or set the caller ID you
will be calling in from. The caller ID field has no effect unless you have been
authorized as an Executive MOBEX user. Check with your telephone system
administrator for further details on your specific system configuration.
To set the phone number a MOBEX port can reach you on:
•
•
•
•
•
•
•
Press TRANSFER and then dial 126.
Dial your station pass code.
Dial the number of the port you wish to configure (1-5) (you may also use the
Volume Up and Volume Down keys to select a port and press the right soft
key to confirm).
Dial 0 to select the telephone option.
Dial the number of a C.O. line to use when making calls to this MOBEX port.
Dial the phone number you can be reached at by users calling this MOBEX
port.
Press TRANSFER to store your selection and exit programming.
To set the caller ID of the location you will be calling in from:
•
•
•
•
•
•
Press TRANSFER and then dial 126.
Dial your station pass code.
Dial the number of the port you wish to configure (1-5) (you may also use the
Volume Up and Volume Down keys to select a port and press the right soft
key to confirm).
Dial 1 to select the caller ID option.
Dial the phone number you will be calling in from.
Press TRANSFER to store your selection and exit programming.
To turn a MOBEX port ON or OFF:
•
•
•
•
•
•
Press TRANSFER and then dial 126.
Dial your station pass code.
Dial the number of the port you wish to configure (1-5) (you may also use the
Volume Up and Volume Down keys to select a port and press the right soft
key to confirm).
Dial 2 to select the activation status option.
Dial 0 to turn the port on, dial 1 to turn the port off.
Press TRANSFER to store your selection and exit programming.
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DISPLAY FEATURES
DIRECTORY INFORMATION
An 11 character directory name can be assigned to each extension number.
Display keyset users can view the name of the called or calling station before answering.
Each outside line can have an 11 character directory name. Incoming calls can be
easily identified and answered with different greetings.
Outside and internal calls ringing to a station group will display [CALL FOR xxx]
where xxx is the station group number. This allows you to answer calls directed to
you differently than calls directed to your group.
CALL LOG
The system can log both incoming and outgoing calls placed from or to your telephone. You must have a LOG button programmed on your keyset and assigned a
review list.
Each IN and OUT list can be up to 50 numbers maximum. They are assigned in
blocks of 10 each.
•
•
•
•
•
•
Press the LOG key.
Press either the IN or OUT key.
View the first IN/OUT telephone number. At this point you may select one of
the three options related to this number or use the UP/DOWN keys to scroll
through your list of calls.
Press the CLEAR button to erase this number from the list.
Press the NND key repeatedly to view the Name, Number, or Date associated
with this call.
Press the DIAL key to call this number.
These options are the same for the incoming or outgoing call logs.
You can also review your Call Log by following the steps below:
•
•
•
58
From the idle screen, you can press the MENU button.
Select PHONEBOOK.
Select Outgoing, Incoming or Missed Call Logs.
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DIAL BY NAME
Each station or speed dial number can have an associated directory name. A station or speed dial number can be selected by scrolling alphabetically through a
directory name list. This on-line “phone book” allows the user to look up and dial
any station or speed dial number in seconds.
•
•
•
•
•
•
•
•
•
Press MENU button
Scroll to PHONEBOOK option, press ENTER.
Scroll to SEARCH and press ENTER—OR—you may dial 1 and immediately
enter the option.
Scroll to BY NAME, press ENTER.
Enter NAME to search for and press ENTER.
Name is displayed, press ENTER, number is displayed.
Press SEND button to automatically call by number.
Press MENU button for more options.
Press CANCEL to enter change and return to Main Configuration Menu—
OR—press END to return to idle screen.
You can also use the Dial by Name feature by following these steps:
•
•
•
•
•
Press the DIR button (DIRECTORY).
Select the directory you wish to use: PERS (personal speed dial numbers), SYS
(system speed dial numbers) or STN (station names).
Dial the button on the keypad that corresponds to the first letter of the name
you wish to search for.
Use the UP and DOWN arrows to scroll through the names.
Press the DIAL soft key to dial the number.
NOTE: A DIR button can have an extender to take you directly to one of the above
lists (PERS, SYS, or STN).
CALL PROGRESS DISPLAYS
During everyday call handling, your keyset display will provide information that is
helpful and in some cases invaluable. Displays like [CALL FROM 203], [TRANSFER
TO 202], [701: RINGING], [TRANSFER FM 203], [708 busy], [Camp on to 204], [Recall
from 204], [Call for 501], [message frm 204] and [FWD ALL to 204] keep you informed of what is happening and where you are. In some conditions you are
prompted to take an action and in other cases you receive directory information.
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DISPLAY NUMBER DIALED
Display keysets begin showing digits as they are dialed. They will stay in the display until the call duration timer comes on automatically or the TIMER button is
pressed. If the call duration timer is not used, the number dialed will be displayed
until the call is released, transferred or put on hold.
CALL DURATION TIMER
The system can be set to automatically time outside calls. A few seconds after you
dial a telephone number, the timer appears in the display. It appears immediately
for incoming calls. The call timer continues for the duration of the call. Call duration times are displayed in minutes and seconds. If a call lasts longer than 60 minutes, the timer restarts.
You can press the TIMER button to manually begin timing a call. Press it again to
stop timing. If you press it while the automatic timer is on, the call duration time
is restarted.
AUTO TIMER
Display keyset users may have the timer automatically start when they answer
incoming calls or after a short delay on an outgoing call.
•
•
•
With the handset on-hook, press TRANSFER and then dial 119.
Dial 41 to turn the auto timer on or 40 to turn it off.
Press TRANSFER to store your selection.
TIMER FUNCTION
Display keyset users may use this feature as a simple stopwatch.
•
•
•
•
When the keyset is idle, press the TIMER button to start timing.
Press the TIMER button again to stop timing.
Read the elapsed time in the display.
Lift the handset and replace it. The display will return to date and time.
VIEWING MESSAGE INDICATIONS
You can view all of your message indications before you return them:
•
•
•
•
60
With the handset on-hook, press the MESSAGE button with the flashing indicator.
The first station that left a message indication will be displayed.
Press the UP and DOWN arrows to scroll through the stations that left message indications. Use the soft keys to reply, clear or advance to the next message.
Press the END button to return your keyset to the idle condition.
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PERSONAL SPEED DIAL NAMES
Each personal speed dial number can have an 11 character name assigned to it.
This name is used to select the speed dial bin when you are dialing by directory.
•
•
•
•
•
Press TRANSFER and then dial 106.
Dial the speed dial bin number 00–49.
Write your message using the procedure described in Alarm Reminder.
Press the TRANSFER key to store the speed dial name.
Repeat for each speed dial bin if necessary.
See Programming Personal Speed Dial Numbers Section.
STATION NAMES
See Application Program Menus—My Phone.
MANAGING KEY ASSIGNMENTS
You can view your key assignments and add extenders to some of your programmable keys for easy one touch operation of frequently used features.
•
•
•
•
While on-hook, press TRANSFER and then dial 107.
Use the VOLUME buttons to scroll through all of your programmable buttons
OR press the programmable button to which you want to add the extender.
When you reach a key listed below, dial the corresponding extender.
Press TRANSFER to store and exit programming.
Please refer to the Enhanced Display Programming Section provided by your installation company when requested for a complete list of descriptions and extenders
for any keys you may have programmed on your keyset.
NOTE: Confirm that the cursor is placed correctly before you enter the extender.
LCR WITH CLEAR
When you are making outside call using LCR and dial an incorrect digit, you can
press the CLEAR soft key to reenter the telephone number. You do not need to
redial 9 to reaccess LCR.
BACKSPACE WITH LCR
If you misdial while using LCR, you can delete digits shown in the display by pressing the BACKSPACE soft key as many times as necessary.
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TEXT MESSAGING
See also MESSAGE option in the Application Program Menus section.
This feature allows two digital keyset users to respond to each other with preprogrammed messages. After receiving an Off Hook Voice Announcement or Station
Camp-On, you may respond with a text message while continuing to talk and listen to your outside party. The other station can view this message and take the
appropriate action or respond back with another text message.
There are 1000 messages assignable to stations in blocks of 10, stored in system
memory that can be sent to another display keyset. Only the display keysets that
are allowed in system programming (MMC 611) will receive the TEXT MESSAGE
soft key in the display and use this feature.
Familiarization with the two digit message numbers you will use the most will
make this procedure quick and easy. However if you do not know them, use the
UP/DOWN button to scroll to the desired message, then press SEND.
The basics steps in text messaging are:
1.
2.
3.
4.
5.
Press TEXT MESSAGE soft key to begin text messaging.
Dial the 2 digit number for the desired message.
Confirm this is the intended message then press SEND.
Wait for a reply from the other station (steps 1, 2 & 3)
When any station presses EXIT the displays at both stations return to their
previous call progress condition.
At all times after step 1 you can talk and listen to your caller while repeating steps
2.
The example on the following page will better demonstrate how to use Text
Messaging. In this example station 201 is making an off hook voice announcement to station 205 who after hearing the announcement will respond with a text
message.
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STATION 201: LINDA
received a call on line 702
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STATION 205: JOHN
is talking on line 701
Talking on line 702
702:
CONF
01:15
MUTE
PAGE
701:
05:25
Press TRANSFER
Transfer:
RETURN
Dial 205
205:busy
OHVA
CAMP ON
OHVA to 205
OHVA from 201
TMSG
REJECT
Wait for reply
GIVE THE CALL
TMSG:01
SEND
Dial 03 or press twice
ASK THEM TO HOLD
TMSG:03
SEND
ASK THEM TO HOLD
TMSG
EXIT
Wait for reply
702:
CONF
701:
CONF
PAGE
01:45
MUTE
PAGE
05:55
MUTE
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CALLER ID
SELECTING YOUR CALLER ID DISPLAY
Simultaneous display of Caller ID name and number on incoming CO calls on both
lines of display keysets is supported on all OfficeServ systems. On Transferred CO
calls, you can decide if you want to see the Caller ID name or Caller ID number in
the display. Regardless of which data is selected, you can press the NND button to
view the other pieces of Caller ID information. To select the type of Caller ID information you wish to view:
•
•
•
•
•
•
64
With the handset on-hook, press TRSF and then dial 119.
To set the first line of a ringing call display dial 0.
To set the second line of a ringing call display dial 1.
Set the data to display from the following:
- To show nothing dial 0.
- To show Caller ID Number dial 1.
- To show Caller ID Name dial 2.
- To show the DID Number the call came in on dial 3.
- To show the Name of the DID the call came in on dial 4.
- To show the Name of the Group the call came in for dial 5.
- To show the DID Number and then Name of the DID dial 6.
- To show the Name of the DID and then the DID Number dial 7.
To set the top line of the display shown after answering a call dial 2.
Set the data to display from the following:
- To show Caller ID Number dial 0.
- To show Caller ID Name dial 1.
- To show the DID Number the call came in on dial 2.
- To show the Name of the DID the call came in on dial 3.
- To show Caller ID Number and then the DID Number dial 4.
- To show Caller ID Name and then the DID Number dial 5.
- To show the DID Number and then the name of the DID dial 6.
- To show the Name of the DID and then the DID Number dial 7.
- To show the C.O. line information dial 8.
To set the format if the C.O. line information when the above is set to show C.O.
line information dial 3.
- To show the C.O. line number and the dialed or Caller ID Number dial 0.
- To show only the dialed or Caller ID Number dial 1.
Press TRANSFER to exit and store your selection.
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VIEWING THE NEXT CALLER ID CALL
In the event that you have a call waiting or a camped-on call at your keyset, you
can press the NEXT button to display the Caller ID information associated with
the call in queue at you keyset. Either the CID name or CID number will show in
the display depending on you Name/Number selection.
To view Caller ID information for calls that have been camped-on to your keyset,
press the NEXT button.
SAVING THE CALLER ID NUMBER
At any time during an incoming call that provides CID information, you may press
the SAVE button to save the CID number. The system must be using LCR to dial
the saved number.
REDIALING A SAVED CALLER ID NUMBER
To redial a number that has been saved, press the SNR button or dial 17.
NOTES:
1. Your telephone system must be LCR correctly programmed to redial the
saved number.
2. If the Hot Keypad feature has been turned off, you must first lift the handset
or press the SPEAKER button before you begin.
STORING A CALLER ID NUMBER
At any time during an incoming call that provides CID information, you may save
the CID number as a speed dial number in your personal speed dial list. To store a
Caller ID number in a personal speed dial bin:
•
•
•
Press the STORE button. The system displays the speed dial bin in which the
number was stored—OR—press the CID button and then press the SCROLL
button.
Press the STORE soft key.
The system displays the speed dial bin in which the number was stored.
NOTE: Your telephone system must have LCR correctly programmed to redial the
saved number. If LCR is not being used on your system, you will not be allowed to
STORE CID numbers.
INQUIRE CALLER ID PARK/HOLD INFO
If you are informed that an incoming call is on hold or has been parked for you,
you may view the Caller ID information before you retrieve the call.This may influence how you choose to handle the call.
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From an idle keyset:
•
•
•
Press the INQUIRE button—OR—press the CID button and then the
INQUIRE soft key.
Dial the trunk number.
You may now answer the call by pressing the ANS button—OR—you may
use NND to view more information about this call—OR—you can return to
the idle condition by pressing IGNORE.
If you are on a call:
•
•
•
Press the INQUIRE button. Your existing call will go on hold—OR—press the
CID button and then the INQUIRE soft key to place the first call on hold.
Dial the trunk number.
You may now answer the call by pressing the ANS button—OR—you may
use NND to view more information about this call—OR—you can return to
the idle condition by pressing IGNORE.
NOTES:
1. If you are on an intercom call or you have Automatic Hold turned off, you
must finish the existing call or place it on hold before inquiring.
2. If you inquire about an outgoing call, you will receive a [call no longer available] display.
REVIEWING PAST CALLER ID CALLS
This feature allows you to review CID information for calls sent to your keyset.This
list can contain 10–50 calls in a last-in, first-out basis.The list includes calls that you
answered and calls that rang your keyset but that you did not answer (missed
calls). When reviewing this list, you can press one button to dial the person back.
The system must be using LCR to dial the stored number. To access the CID information stored in your REVIEW list:
•
•
•
Press the REVIEW button—OR—press the CID button and then press the
REVIEW soft key.
If you have entries in your review list, the most recent call will be shown first.
You can now CLEAR this entry—OR—use NND to view more information
about this call, OR
Press DIAL to call this person back—OR—press SCROLL and then press
STORE to save this number in a personal speed dial bin.
NOTES:
1. Each keyset defaults with ten review bins. Please see your system administrator to determine the number of bins assigned to your keyset.
2. Your system must have LCR correctly programmed to allow you to DIAL numbers from the review list or to STORE entries from the review list.
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APPLICATION PROGRAM MENUS
Much of the call processing of the ITP 5112L can be accomplished by using the
various feature/function screens on the LCD. Below are instructions for additional
call processing and special applications that can be accomplished via the LCD
programming. These screens, features and functions can be accessed by pressing
the MENU button. Follow the below user information to utilize these features and
functions.
After pressing the MENU button,
use the direction button to highlight desired menu icon. For multiple screen options, the UP/DOWN
arrows at the top left and right
sides of the LCD may be used to
scroll on a per page basis. Press
ENTER to access that menu.To navigate within the menu, you may
scroll to the desired option/function, dial the associated option
function number or press the associated select button on either side of
the display.
Application Program Main Menu Screen
Press END button to exit programming.
PHONEBOOK
This menu allows you to maintain a contact list of addresses, phone numbers,
names, speed numbers and call logs. Refer to Speed Dialing and Programming
Section.
E-DIARY
1. WAKE UP CALL: Set Wake Up call for desired duration (Everyday, MondaySaturday, Monday-Friday). Using the direction button scroll UP/DOWN to the
desired option and LEFT/RIGHT to scroll to desired option setting.
•
•
•
•
Enter TIME via dial pad in 24-hour format.
Set RING TONE via direction button (LEFT/RIGHT) Each tone is heard.
Set REPEAT DURATION via direction button.
Press ENTER when finished.
2. ALARM: See Alarm Reminder Programming Section.
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3. DAILY PLANNER: See Alarm Reminder Programming Section.
4. MEMO PAD: Self memo feature. Allows you to set text message notes. Up to
5 memos may be stored.
•
•
Add NEW MEMO: Type in memo on keypad. Press MENU button to
change fonts or add characters. To save press ENTER.
When you select an existing MEMO, press MENU to edit it or delete it.
5. CALCULATOR
•
•
Enter FIRST NUMBER, press NAVIGATION KEY associated with the proper operation.
Enter SECOND NUMBER and press ENTER to display answer.
6. WORLD TIME: Displays times throughout the world.
•
•
Use direction button, LEFT/RIGHT to view desired time zone.
Press MENU to set your current time zone.
7. D-DAY PLUS: Scheduling feature that allows the user to view the time left
until an event, or time since event occurred. Use to monitor deadlines, schedules, etc.
8. UNIT CONVERT: Weights and Measures conversion application. Allows you
to convert units of weights and measures into other units.
•
•
•
•
•
Choose desired function (LENGTH, WEIGHT, AREA, VOLUME,
TEMPERATURE), press ENTER.
Scroll LEFT/RIGHT to select base unit.
Scroll DOWN and ENTER VALUE to be converted.
Scroll DOWN, select CONVERSION UNIT.
Press ENTER to display answer.
MESSAGE
This menu allows the user to send and receive text messages to/from other ITP5112L phones and Softphones. The user can also store up to 10 messages on the
phone.
1. SEND MESSAGE
a.
68
SEND MESSAGE: Select this option to enter and send a new text message. In the “Recv#” field enter the EXTENSION of the RECIPIENT phone.
In the MSG box enter your MESSAGE and press ENTER to send.
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b. RETRIEVE MESSAGE: Select this option to RETRIEVE a saved message
fro the Message Box. When selected a list of saved messages will be
shown. You can select one of these messages and open it or you can
press the MENU buttons for deleting, editing or sending.
2. RECEIVE BOX: When this item is selected, all incoming text messages will be
shown. If you select a received message, then press MENU, you can REPLY,
RESEND or DELETE the message.
3. SENT BOX: This shows a list of sent messages. You can press MENU and
RESEND and DELETE messages.
4. MESSAGE BOX: This item allows you to save up to 10 messages on your
phone. You can send any of these messages at any time. Select “1) Edit
Message” to CREATE a new message. Select “2) Message List” to VIEW and
EDITall saved messages. Press MENU to ADD, EDIT ot DELETE messages.
SOUND/SCREEN
This option allows the user to set ring tones, volume, and screen settings. Use the
directional ARROW KEYS to browse and ENTER to save.
1.
2.
3.
4.
5.
6.
7.
8.
Ring Tone Select: Select from 3 categories of ring tones from your phone.
Keytone Select: Selects the tone heard when pressing any button on your
phone.
Volume: Sets various volume levels on your phone.
Select Background: Select the background for your idle screen.
Menu Style: Select from 2 menu formats.
Background Style: Select from 2 color schemes for your phone menus.
Select Brightness: Select screen brightness level.
Screen Saver: Determines what time/interval the screen saver or power save
wil kick in.
CALL FORWARD
See Transferring Calls Section, Forwarding Calls.
SETUP
1. ANSWERING MODE: See Customizing Your Keyset Section, Station Answering
Mode Programming.
2. ABSENT MESSAGE: See Paging and Messaging Section.
3. INTERNAL CALL: Select incoming information display from internal caller.
(Number or Name)
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4. AOM PAGE SETUP
5. DIAL MODE: Select dial type options. (enblock-requires SEND button to complete the call, or overlap - direct out dial)
•
•
•
Scroll to or dial 9, press ENTER.
Scroll LEFT/RIGHT to select desired display option.
Press ENTER, display confirms save.
6. STATION ON/OFF: Turn the features below on/off in the keyset.
AUTO HOLD: Automatically hold the current caller before accessing another
trunk or CALL key.
HEADSET USE: Enable headset mode operation.
HOT KEYPAD: Allow dialing from an idle state.
KEY TONE: Generate a tone each time a key is pressed on the keyset.
PAGE REJOIN: Connect to an in-process page after disconnecting a caller.
RING PREF: Allow the user to answer calls by lifting the handset or pressing
the speaker button.
AUTO CAMP-ON: Automatically camp-on when calling to a busy station.
AME PASSWORD: Require a user to enter their AME password to listen to
messages as they are being recorded.
DIS SPDNAME: Display the Speed Dial bin name instead of the dialed number when calling to a Speed Dial number.
CID REVIEW ALL: Store all calls in the CID Review block.
SECURE OHVA: Receive Off-Hook Voice Announce (OHVA) audio through the
handset.
AUTO ANS CO: Automatically answer CO calls when the keyset is set for
AUTO ANSWER mode in MMC 103.
ENBLOCK 2LCD: Require the user to press SEND to dial the call when 2 LINE
ENBLOCK is set to ENABLE in MMC 861.
STN NO RING: Do not ring on incoming calls, only flash the CALL/DT/DSS key.
FEATURE TONE: Change dial tone to a higher pitch to indicate that a phone
status feature is active (DND, Forward All, Station Lock, etc).
RCV GPU INFO: Generate a short burst of ring tone when a call rings at
another member of the pickup group when PINGRING SERVICE is set to
ENABLE in MMC 861.
MISSED CALLS: Display a notification of missed calls including number of
missed calls and the CID of the most recent call missed.
USE STN RING: Allow the user to select a ringtone stored in the keyset
instead of a system-generated ringtone.
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7. OUT CODE SETUP
8. NETWORK INFO: Provides all IP network related information.
MY PHONE
Used to personalize your keyset.
1. MY NAME: Enters the user’s name on the phone.The name registered here is
displayed on the LCD screen od the opponent’s phone when making an internal call.
2. LANGUAGE: Sets a language between Korean and English
3. CHANGE PASSWORD: Changes the four-digit password that can lock the
phone from use.
4. LOCKED: Sets the lock status of the phone. This will restrict access to the
phone.
•
•
•
UNLOCKED: Full Access.
LOCKED OUT: Restricts outgoing calls.
LOCK ALL: Restricts complete access to phone.
5. PRIVATE LIFE PROTECTION: Retricts access to the MENU button using a
password.
6. PHONE VERSION: Displays the software version of the telephone.
7. RESET TO DEFAULT: Removes the data (phone number, messages) set by the
user and defaults the phone.
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Samsung Voicemail
This section describes how to setup and use the various features available to a
Subscriber. A Subscriber is a person that has been authorized access to the various features and services available in the Samsung Voicemail. Please review this
section carefully before you use your Authorized Features and Services, known as
Subscriber Services.
Voice Mail is one of the Subscriber Services available. Your voice mail box has the
capability of storing private messages, and offers a number of options for sending
or redirecting messages as well as provides several ways to notify you of new messages.
Another very common Subscriber Service is Access Manager.This allows you control over when and where you receive your calls as well as what to speak to your
callers in the event you are unable to speak to them directly. The ‘events’ are
referred to as “Call Conditions”. No-Answer, Busy, and Blocked are the most commonly used Call Conditions.
This guide can be used by Subscribers from within the office or from telephones
outside the office. The basic operation is the same, but the access method will be
different. See the Subscriber Services Menu Diagram for more details.
Note that some features and prompts detailed here may not be available to all
Subscribers. See your System Administrator if you have questions about feature
availability.
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ACCESSING YOUR MAILBOX
[Also known as Subscriber Services Menu]
Inside Callers [Subscriber logging in from their Desk]
•
•
Dial the voicemail access number or press the key assigned to ring
voicemail [VMMSG].
Enter your personal password when prompted (the default password is
0000).
Outside Callers [Subscribers calling from Cell Phones or outside of the
office environment]
•
•
•
Dial the phone number that will be answered by the voicemail. The main
greeting will answer.
At the main greeting dial [#] plus your Subscriber (or mailbox) number
(Subscriber and Mailbox numbers will usually match your extension number).
Enter your personal password when prompted (the default password is
0000).
Access your Subscriber Services (or Mailbox) from a Station
other than your Own (or checking a mailbox associated with a
different station)
•
•
•
Press the [VMMSG] key or dial the voicemail group number. You will be
prompted to enter a password.
Press []. This will take you to the Main Auto Attendant Menu.
Press [#] plus the Subscriber number of your choice. You will be prompted to
enter you password.
At this point the inside and outside callers follow the same instructions. You will
hear a message stating the number of messages left in your mailbox.You will then
hear the Subscriber Services Menu with the following options:
1
Listen to New Messages - See Listening to your Message.
2
Record and Send Message - See Sending Messages.
3
Review Saved Messages - See Listening to your Message.
4
Access Manager - See Access Manager.
5
Personal Greetings - See Personal Greetings.
6
Mailbox Administration - See Mailbox Administration.
#
Personal Services - See Personal Services.
Return to Main Menu.
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Subscriber Services Menu
SVMi-8 Subscriber Services Menu
NOTE: All options shown MAY NOT be authorized. If an option is not available
please speak to your system administrator.
*Change Playback Speed and Volume not available on the OfficeServ 7030,
OfficeServ 7100, OfficeServ 7200-S or OfficeServ IP-UMS.
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GETTING STARTED
Using your new Samsung Voicemail Subscriber Services is as simple as following
a few simple spoken instructions. First time users should read this section as a
tutorial. You should start with the following steps:
•
Access your Subscriber Services Menu - You already know how to do this.
From the Subscriber Services Menu:
•
•
•
•
•
Record a Primary/No-Answer Personal Greeting. Dial [5][1].
Record a Mailbox Greeting. Dial [5][7].
Change your access code (Password). Dial [#][7][1].
Record your name. Dial [#][7][2].
Enter your directory name. Dial [#][7][3].
After you have completed the steps above your Subscriber Services are set up and
ready to use.
LISTEN TO YOUR MESSAGES
If there are new messages in your mailbox your [VMMSG] key will be lit. Call the
Samsung Voicemail by pressing this key, and when prompted enter your password. You will then be at the Subscriber Services Menu. Select [1] to listen to new
messages or [3] to listen to saved messages.
Note: After you enter your password, if “Autoplay of New Messages”is enabled and
you have new messages the Samsung Voicemail will begin to play them automatically. A subscriber can control this feature. From the Subscriber Services Menu
[6] [5] toggles “Autoplay of New Messages” ON/OFF.
SUBSCRIBER SERVICES MENU
The following is a list of all the options available in the Subscriber Main Menu.
1
LISTENING TO NEW MESSAGES
11
GROUP NEW MESSAGES
2
RECORD AND SEND A MESSAGE
3
LISTENING TO OLD MESSAGES
33
GROUP OLD MESSAGES
4
ACCESS MANAGER
5
PERSONAL GREETINGS
6
MAILBOX ADMINISTRATION
8
PAUSE / RESUME
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0
PLAY MENU OPTIONS
EXIT TO AUTO ATTENDANT
#
PERSONAL SERVICES
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1 or 3
LISTENING TO OLD OR NEW MESSAGES
1
Play / replay the message you just heard.
11
Play the previous message.
2
Save the message you just heard and listen to the next message.
3
Delete the message you just heard and listen to the next message.
4
Reply to the message.
This will allow you to leave a message in the mailbox of the sender (if the
sender has a mailbox on this system).
5
Return the call directly to the telephone number that left the message.
This will work for internal and external callers, but Caller ID service is needed to use this feature on an outside call.
55
Deliver a fax copy.
This will allow you to receive attached faxmail document(s). Faxmail documents can be delivered to any fax machine of your choice as long as out
calling is authorized. You can also have faxmail messages automatically
delivered to the fax machine of your choice.
6
Forward the message and saves a copy.
The subscriber can be selected by dialing their mailbox number (nnn),
using the directory service (#) or you may also add comments and leave it
as a memo to yourself (##).
The Send and Copy Service (option 6) allows a user to send copies of a message to multiple recipients easily. A different introduction message may be
left for each recipient.
7
Rewind the message 5 seconds.
77
Change playback volume of the recording. [Not available on the OS 7030,
OS 7100, OS 7200-S or OS IP-UMS]
There are two levels of volume during playback. Dialing this code will toggle between the two levels.
8
Pause or resume during message playback.
9
Fast forward the message 5 seconds.
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Change playback speed of the recording. [Not available on OS 7030, OS
7100, OS 7200-S or OS IP-UMS]
There are two levels of speed during playback. Dialing this code will toggle
between the two speeds.
0
Play options.
Pressing this key will play all the menu options available to you from this
point.
00
Hear the time and date, and sender's information of the message you just
heard. Sender information is not available on outside calls.
#
Move to the next message. This does not Save or Discard the current message - it is retained as new.
##
Scan. Plays first 7 seconds of a message then skips to next message. This is
similar to the scan button on a radio. It will allow you to find a specific message quickly. To stop scanning press [1].
Cancel and return to previous menu.
11 or 33
GROUP NEW OR OLD MESSAGES
Messages can be grouped as either Reminders, press [3] or Messages from a specific sender, press [9].
Additionally you can press [#] and hear a summary of your mailbox contents:
a)
b)
c)
d)
e)
f)
Number of messages
Number of reminders
Number of urgent messages
Number of messages needing a callback
Number of private messages
Number of fax messages
2
RECORD AND SEND A MESSAGE
This option is used to send a message to another subscriber.The steps are simple:
a)
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Enter the recipient’s mailbox number, or if this is not known enter [#] to use
the system directory.
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b) Record your message at the tone. After recording the message, you will hear
the Send Menu with the following functions:
1
2
3
4
5
6
#
Review
Continue Recording
Discard and Re-Record
Set Message Attributes (Delivery Options)
Schedule Future Delivery
Save and Send then Send a Copy to Someone Else
Save and Send the Recording
Setting Message Attributes
If after recording a message you select [4] you can set up any combination of the
following delivery options:
1
2
3
4
5
Urgent Delivery
Return Receipt Requested
Request a Call Back
Private Delivery
Reply Required
Exit
Scheduling Future Delivery
If after recording a message you select [5] to schedule future delivery, you will be
able to set message attributes and set this message as:
#
1
2
3
4
5
Immediate Delivery
Next Few Hours
End of Current Business Day (based on your Availability Schedule)
Beginning of Next Business Day (based on your Availability Schedule)
A Coming Day of the Week
Specific Day / Time
Exit
4
ACCESS MANAGER
The Access Manager allows the subscriber to set a number of options for when,
where and how, and/or if the Samsung Voicemail contacts you when a caller dials
your extension number. All of the options are toggled on/off based on their current status when you access them.
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Note: ALL Access Manager options MUST be individually allowed by the System
Administrator for each Subscriber. They are:
1
Follow Me
Allows the subscriber to enter an alternate location and set how long the new
destination (Designated Location) will be active. This number may be an
internal or external number. This is useful if you are frequently traveling or
changing the number where you can be reached.
When Follow Me is activated, the transfer will be supervised and confirmed.
This means that if the call is not answered or if rejected by the Subscriber at
the designated location it will be recalled to the Subscriber’s mailbox.
3
Call Blocking
When this feature is active, callers will not be transferred to your extension,
they will hear your 'blocked' greeting (if recorded) and will go directly to your
mailbox if they do not select any or are not offered any other options.
4
Call Forwarding
Unlike Follow Me where the subscriber wants to take their calls at an alternate location this feature allows the subscriber to pass control of his calls to
another Subscriber. The “Forwarded To” Subscriber will now be in control of
the caller and the caller will NOT return to originating Subscriber’s Mailbox. If
the “Forwarded To” Subscriber does not answer the caller it will now follow
what ever the “Forwarded To” Subscriber has set up for their call conditions.
The Caller will hear “Forwarding to”“{Subscriber Name}” before actually being
forwarded.
5
Call Screening
If this is turned on, the caller will be asked their name and the Samsung
Voicemail will play this name to you before the transfer, giving you an option
to accept or reject the call.
6
Find Me
Find Me, when enabled, will attempt to locate the subscriber by calling a list
of preprogrammed phone numbers. The stored phone numbers are entered
in 'Personal Services' [#][2] (if allowed by the Administrator). The stored telephone number list can contain up to 9 preprogrammed telephone numbers.
The Find Me feature only use the first five.
7
Night Intercept
This feature is dependent on your weekly availability schedule, which is
entered in 'Personal Services' [#][3] (if allowed by the Administrator). When
Night Intercept is active the Samsung Voicemail will first ring your extension
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then play your primary, No Answer greeting during the day (when you are
available) and will NOT ring your extension but simply play your Night greeting during the night (when you are not available).
Note: This does NOT use the Day and Night schedules of the phone system. It
is solely controlled by the Subscriber’s Availability Schedule.
8
Pause / Resume
Exit from Access Manager
0
Play All Options
#
Play Access Coverage
This feature is useful for finding out how you current access settings are set.
It will also tell you what greetings will play under each of the call conditions
you have setup.
5
PERSONAL GREETINGS
The options available in this menu will be determined by your System
Administrator, and not all of them may be available to you. In the simplest systems, only a mailbox greeting will be available, additional greetings may be accessible in more complex systems.
Your Personal Greeting will be played every time someone dials your extension
and you do not answer.
You may record up to 9 Personal Greetings, and you may assign any one of them
to be active. There are several different 'Call Coverage' conditions to which you
may assign any of your 9 greetings. The Call Coverage Conditions are: No-Answer,
Busy, and Do Not Disturb (or Forwarded All). This will allow different greetings to
play depending on the type of call forward that you have set, or the condition of
your telephone.
The Call Coverage conditions that you can assign specific greetings to are selected by the following digits:
1
Primary/No Answer Greeting
Used when in your office, away from your desk or during the time period you
are scheduled available. If this is the only Personal Greeting you record, it will
play for all call coverage conditions.
This option is available only if the Administrator has assigned you the 'Basic
Greeting' feature.
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Example:“Hi this is John Smith. I'm sorry I am not available to answer your call.
If someone else can help you, please enter the extension number now. Or, to
leave me a message, press 1.”
2
Busy Greeting
Played to a caller when you are already talking to someone on your extension
or the telephone at your Designated Location.
This option is available only if the Administrator has assigned you the 'Busy
Greeting' feature.
Example:“Hi, this is John Smith. I'm on another line right now. If someone else
can help you, please enter the extension number now. Or, to leave a message,
press 1.”
3
Call Blocking Greeting
Used while Call Blocking is enabled in your Access Manager or if your phone
is forwarded ALL or DND.
This option is available only if the Administrator has assigned you the 'Call
Blocking' feature.
Example: “Hi, this is John Smith. Sorry I missed your call, but I'm going to be
out of the office for the next few hours. If someone else can help you, please
enter the extension number now. Or, to leave me a message, press 1.”
4
Night Greeting
Used during the time period you are scheduled UNAVAILABLE, usually after
business hours during the evening and at night.
This option is available only if the Administrator has assigned you the
'Scheduling' feature.
Example:“Hi, this is John Smith. I've left the office for the evening. If you would
like to try someone else, please enter the extension number now. Or, to leave
me a message, press 1.”
5
Call Screening Greeting
Used while Call Screening is enabled, and you REJECT a caller after listening
to the caller's record name.
This option is available only if the Administrator has assigned you the 'Call
Screening' feature.
Example:“Hi, this is John Smith. I'm sorry, but I am not available to speak with
you at this time. If someone else can help you, please enter the extension
number now. Or, to leave me a message, press 1.”
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Edit Personal Greetings
You may also edit/record each one of the greetings (1-9) at any time.
Select a greeting number to edit and follow the instructions to record your
greeting. When you are done recording your greeting, you will be able to listen to the greeting you recorded, save the greeting you recorded and return
to the previous menu, record the greeting again, or exit without saving the
greeting.
Note: If you record only the greeting assigned to the No-Answer Call
Coverage Condition, then that greeting will play to callers for all Call Coverage
Conditions (No-Answer, Busy, Blocked, Night, and Rejected Caller). In this case,
the salutation part of the greeting should be very general.
7
Edit Mailbox Greeting
Used whenever a caller reaches your mailbox or if you have not recorded any
of the Call Coverage greetings. The way a caller is transferred to your mailbox
greeting directly, is by another subscriber transferring the caller to your mailbox using the VT (VoiceMail Transfer) key.
This option is available only if the Administrator has assigned you the
'Mailbox Greeting Option' feature.
Example: “Hi, this is John Smith. Please leave me a message, I will call you as
soon as I can.”
Note: This greeting will only play if none of the 5 personal greetings has
played to the caller. A common usage for this Greeting is when another
Subscriber is talking with a caller and uses the VT key on their phone to transfer the caller directly to your Mailbox.
6
MAILBOX ADMINISTRATION
The Mailbox Administration menu is used to turn on and off your pager notification, message alert options and other message control features.
1
Message Alert
When this function is activated, the Samsung Voicemail will call any outside
or inside telephone number, after each message is left in your voice mailbox.
To hear your message at the remote location when the Samsung Voicemail
calls you, after you pick up the telephone and answer you will be instructed
that there is a message and to enter your password. Simply enter your password and you will now be logged in.
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Setting Up Message Alert:
■
From the Subscriber Services Menu press [6] for Mailbox Administration.
■
Press [1] for Message Alert.
■
There are 4 options available to you:
Press [1] to toggle message alert on and off.
Press [2] to set the schedule when you would like to be notified.
Press [3] to be notified on urgent messages only.
Press [4] to set the destination phone number.
2
Pager Notification
When this function is activated, the Samsung Voicemail will call your beeper
service and notify you after each message is left in your voice mailbox.
■
From the Subscriber Services Menu press [6] for Mailbox Administration.
■
Press [2] for pager notification.
■
There are 4 options available to you:
Press [1] to toggle pager notification on and off.
Press [2] to set the schedule when you would like to be paged.
Press [3] to be notified on urgent messages only.
Press [4] to set the pager phone number.
3
Undelete
When this function is activated, the Samsung Voicemail will allow you to
undelete any messages that you have recently deleted (up to the programmed Daily Maintenance Time, which is set to 3 a.m. by Default the following morning).
■
From the Subscriber Services Menu press [6] for Mailbox Administration.
■
Press [3] for Deleted Messages.
Deleted voice mail messages are temporarily stored in memory until 3 a.m.
the following day. Select this option to recover ("undelete") previously deleted messages, during this period of time.
4
Undelivered Retrieval
When this function is activated, the Samsung Voicemail will allow you to recall
any messages you have sent that have NOT yet been picked up by the recipient.
84
■
From the Subscriber Services Menu press [6] for Mailbox Administration.
■
Press [4] for Undelivered Messages.
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This useful feature will allow you to cancel any messages that have NOT yet
been picked up by the recipient.
5
Auto Play New Messages
If this option is enabled, after you enter your password correctly any new
messages will immediately begin to play.To enable (or if already enabled toggle and disable) this feature:
6
■
From the Subscriber Services Menu press [6] for Mailbox Administration.
■
Press [5] to Set Auto Play of New Messages.
Auto Play Message Information
If this option is enabled, the date, time and sender’s name will be played automatically before each message. If this is disabled, the information must be
requested manually by pressing ‘00’. To enable (or if already enabled toggle
and disable) this feature:
■
From the Subscriber Services Menu press [6] for Mailbox Administration.
■
Press [6] to Set Auto Play of Message Information.
9
MESSAGE BROADCAST
This option will only be available if it has been allowed by the System
Administrator.
Broadcast to All Mailboxes
If you have been designated as a Subscriber Administrator, you may send a
message to ALL mailboxes in the system.
■
From the Subscriber Services Menu press [6] for Mailbox Administration.
■
Press [9] for Broadcast Messages.
This option will only be available if your mailbox has been assigned
Subscriber Administration privileges.
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#
PERSONAL SERVICES
The Personal Administration Menu is used to set your password and record your
name. Many of these features must be allowed by the System Administrator.
1
Workload Management
Allows you to access to all reminders, both Active and Pending. If authorized
you can group your reminders as Commitments, Follow-Ups or Tasks for better organization. The system will flag each reminder as Active or Pending
(pending means scheduled for future delivery).
2
Stored Numbers
Allows you to enter up to 9 stored phone numbers. The first five of these are
used in the 'Find Me' feature, but any of them (1-9) can be easily dialed using
only one digit followed by the pound key, to be used by many other features
from within your subscriber space. (ie: “Follow Me, “Message Alert”, “Pager
Alert”, and “Direct Call”).
3
Schedule Availability
Allows you to enter a weekly availability schedule for use with Night Personal
Greeting and the Auto Night Intercept feature. Follow the spoken directions
to enter the days of the week and times you are generally available to talk to
your callers. All other times you will be considered unavailable.
5
Place a Direct Call
Allows you to place a direct call out of the Samsung Voicemail from anywhere. You may either dial the number or dial a single digit 1-5 that corresponds to a stored number (See Personal Services, 2 - Stored Numbers). This
feature must be authorized by the System Administrator and can be limited
or opened to internal, local, and long distance calls.
7
Personal Administration
This area is used during the initial set up of your Subscriber Settings (see next
section).
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PERSONAL ADMINISTRATION SETTINGS
This menu allows you to make changes to basic setup settings, that are rarely
changed. Use these when you initially set up your personal Subscriber settings.
You probably will not need to change them after that.
1
2
Setting your Password
■
From the Subscriber Services Menu press [#][7][1].
■
The current password will be played and you will have the chance to
change it.
Recording your Name
Use this option to record your name. Your recorded name is played in several
different situations. It is important to record your name for proper operation
of the Samsung Voicemail system.
■
From the Subscriber Services Menu press [#][7][2].
■
The current name will be played and you will have the chance to change
it.
Note: It is possible that if you do not record your name and/or enter your
Directory Name (described below), you will not be included in the Dial by
Name Directory.
3
Entering your Directory Name
Use this option to enter your Directory Name.Your Directory Name is used by
callers to find you if they do not know your extension number.
■
From the Subscriber Services Menu press [#][7][3].
■
The current Directory Name will be played as a string of digits that are
equal to your name spelled out on your telephone keypad. Follow the
instructions to enter a new name.You will be prompted to enter your last
name and then your first name.
This must be done in order for the directory feature to work correctly.
Note: It is possible that if you do not record your name (described above)
and/or enter your Directory Name, you will not be included in the Dial by
Name Directory.
4
Extended Prompting
Use this option to drastically reduce the number of prompts played in the
subscriber interface (mailbox prompts). Change this setting only if you are
very familiar with the user operation of the SVMi E-Series.
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Note: Remember if you know what digits to press, you can enter them at any
time you do not have to wait to be prompted. This feature can be toggled
on/off at anytime. Also if it is off you will be prompted within each subscriber
menu to press zero for more options. This enables you to still be able to find
out what to do if you were to get lost and extended prompting was disabled.
KEYSET USER FEATURES
The following options are available if you have a display keyset.They require setup
by the System Administrator.
Message Waiting Lights
When new messages are left in your mailbox, the voice mail message light on your
keyset will flash. Press this flashing key [VMMSG] and follow the prompts to
retrieve messages.This key may be pressed at any time to log into your Subscriber
Main Menu.
Answer Machine Emulation
If you have an Answer Machine Emulation key programmed on your keyset, you
can use it to monitor calls going to your voice mail, and optionally answer them.
The operation of this feature is similar to screening a call on a home answering
machine.
Your keyset must be set to forward on no answer to voice mail. After ringing your
station the caller will be connected to your voice mail and hear your personal
greeting before leaving a message. During this time you will be monitoring the
connection between the caller and your voice mail box. At this time you will only
be monitoring the call, you can not talk to the other party until you answer. You
may pick up the call at any time or ignore it.
To activate this feature press the AME button. The associated indicator will be lit
steady. Press again to turn off. If this key is pressed while a station is ringing (during forward no answer), the feature will be turned on for the current call only.
While the caller is leaving a message or ringing you may:
■
Press [#] to immediately put the caller in your voice mailbox and monitor it.
■
Press [] to immediately disconnect your station. The caller continues to
leave a message normally.
■
Pick up the handset and monitor privately.
■
Press ANS / RLS to answer the call (using the handset or speaker).
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AME Password
If your keyset has AME PASSWORD (MMC 110) set to YES, you must enter your
station password to listen to messages being left. This will prevent unauthorized
people from listening to messages being left for you.
If the password option is turned on, while a message is being left, press the flashing AME indicator and enter your station password (not your SVMi E-Series password). You will then hear the message being left.
Call Record
If you have a call record button assigned to your phone, you may press it at any
time, to record the conversation in progress. If you have a display keyset, you will
also have the soft key options to pause and time the message.
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SHORTCUTS
Calling
Calling a station that is busy or does not answer you can press [#] to immediately
send the call to the called parties mailbox.
Call Divert to Voicemail
While receiving an incoming (ringing) call, dial [] to immediately send the caller
to your personal voicemail box. This will override the call forward no answer setting.
Direct Messaging
[#] + DSS To make it easy to leave messages for others in your office without having to dial their extension number first, keyset users may simply dial [#] plus a
mailbox (extension) number and leave a message directly. If you dial a busy extension press [#] to connect directly with the mailbox.
Self Memo (Reminder)
Pressing [##] will leave a message in your own mailbox. This is useful to remind
yourself of things to do now or in the future. Messages can be sent with future
delivery so you can have the system call you when items become due.
INTERACTIVE DISPLAYS
Display keyset users have the added advantage of using the soft keys and displays
to play, save, delete, reply, call, forward, rewind, pause, fast forward, change the volume, get message information, or help.
Viewing Mailbox Contents
If you have new messages, in addition to the Terminal Status Indicator (TSI) you
will be able to use the keyset displays and soft keys to communicate with the
SVMi E-Series.
E-MAIL GATEWAY (EMG)
The E-Mail Gateway feature integrates your voice mail box with your email client.
No matter what email client software you are using or where you use it, you can
send voice mail messages and fax mail messages to your E-Mail inbox.
There are two parts to the E-Mail Gateway; E-Message Delivery and E-Message
Notification.
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1. E-MESSAGE DELIVERY: Voice mail messages (.wav) and/or fax mail messages
(.tiff ) are "delivered" to your Inbox with the appropriate attached file.
2. E-MESSAGE NOTIFICATION: You will receive an e-mail, with NO attachments,
notifying you that you have a voice and/or fax mail message in your Voice
Mail Box.
•
•
•
As a subscriber you can use either E-Message Delivery and/or E-Message
Notification.
As a subscriber you can have multiple e-mail addresses. (a maximum of
5 valid email addresses).
E-Message Notification can be set to one e-mail address while E-Message
Delivery is set to different e-mail address.
Functionality
•
•
•
With either type of EMG, when Caller ID (CID) is provided, the callers telephone number will appear in the subject field of the email along with the
date and time stamp of when the voice message was originally recorded in
your Voice Mail Box.
If the caller is also a subscriber on the system and the E-Mail Gateway is set up
with a valid "Reply To" address, the Subscriber's name will also appear in the
"From" field. Otherwise, the "From" field will display the name of the Samsung
voice mail system (SVMi-8E, SVMi-16E, or SVMi-20E) sending the message.
Client will use their PC's Multi-Media kit (equipped with either speakers
and/or a headset) to listen to messages delivered to their e-mail Inbox.
IMPORTANT NOTE: If the PC/Laptop/PDA/Smart Phone/etc… is not
equipped with hardware and software capable of playing a '.WAV' file then
the E-Mail Gateway will not work for them until they add some method to
listen to '.WAV' files delivered to their Inbox.
The same applies to Fax Mail messages, if the device the subscriber is using
does not support the viewing of '.TIFF' files, then the E-Mail Gateway for
Fax Mail will not work for them until they add some method to view .tiff
files delivered to their inbox.
•
No Synchronization of messages is performed between the Voice Mail Box
and the E-mail Inbox.
-
-
Messages listened to, forwarded, deleted, and/or saved within an e-mail
inbox will NOT effect the status of that same new message in the Voice
Mail or the MWI (Message Waiting Indicator) associated with that message on the phone.
Also messages listened to in the Voice Mail, from a phone, will not change
the Unread/Read status of the same message in an e-mail inbox.
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•
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However, the Voice Mail Administrator can adjust parameters per subscriber or group of subscribers that decide how, when, or if to delete the
original voice message after it is sent to the E-Mail Server.
When full synchronization of messages between Voicemail Box and E-mail
Inbox is required, ask your Samsung representative about the OfficeServ IPUMS. This is an Internet Protocol based fully synchronized Unified Messaging
System.
Benefits
•
•
•
•
•
•
•
•
•
•
Store and Archive Voice and Fax Mail Messages in visible folders.
Voice and Fax Mail Messages can now easily be dragged and dropped into
folders the same way e-mail messages are organized and saved.
Voice and Fax Mail Messages are now essentially the same as any other e-mail
message.
Backups and Message Archives can be made when they are made for all other
types of e-mail messages.
Add text notes and comments to use for reference later.
Some (if not all) e-mail clients will allow you to edit the body of the e-mail to
add comments.
Some will allow you to edit the subject field to help you find a particular message quickly in a large archive of messages.
Call Back Numbers and Date & Time Stamp are easily displayed in the Subject
field.
Easily forward Voice messages received, to others even if they are not a Voice
Mail Subscriber on your system.
No EMG System or Client Software to load on your Local PC or Network
Servers.
Therefore compatible with most:
-
E-Mail providers and E-Mail Clients
-
PCs, Laptops, PDA, and/or Smartphones
NOTE: If you are not sure you have this functionality on your system and
you would like to use it, please contact your on Site system administrator
to see if it is available.
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PERSONAL SPEED DIAL NUMBERS
CODE
NAME
TELEPHONE NUMBER
00
_________________________
_________________________
01
_________________________
_________________________
02
_________________________
_________________________
03
_________________________
_________________________
04
_________________________
_________________________
05
_________________________
_________________________
06
_________________________
_________________________
07
_________________________
_________________________
08
_________________________
_________________________
09
_________________________
_________________________
10
_________________________
_________________________
11
_________________________
_________________________
12
_________________________
_________________________
13
_________________________
_________________________
14
_________________________
_________________________
15
_________________________
_________________________
16
_________________________
_________________________
17
_________________________
_________________________
18
_________________________
_________________________
19
_________________________
_________________________
20
_________________________
_________________________
21
_________________________
_________________________
22
_________________________
_________________________
23
_________________________
_________________________
24
_________________________
_________________________
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PERSONAL SPEED DIAL NUMBERS
CODE
NAME
TELEPHONE NUMBER
25
_________________________
_________________________
26
_________________________
_________________________
27
_________________________
_________________________
28
_________________________
_________________________
29
_________________________
_________________________
30
_________________________
_________________________
31
_________________________
_________________________
32
_________________________
_________________________
33
_________________________
_________________________
34
_________________________
_________________________
35
_________________________
_________________________
36
_________________________
_________________________
37
_________________________
_________________________
38
_________________________
_________________________
39
_________________________
_________________________
40
_________________________
_________________________
41
_________________________
_________________________
42
_________________________
_________________________
43
_________________________
_________________________
44
_________________________
_________________________
45
_________________________
_________________________
46
_________________________
_________________________
47
_________________________
_________________________
48
_________________________
_________________________
49
_________________________
_________________________
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System Feature Codes
Line Groups
Feature Access Codes
9
800
801
802
10 + xxx
12 + xxx
13
16 + xxx
17
18
19
400
401
42 + xxx
43
44
45
46
47
48 + xx
49
53 + xxx
54
56
600
601 + xxx
602 + xxx
603 + xxx
604 + xxx
605 + xxx
606 + xxx
65 + xxx
66 + xx
67
*
Local/LCR
____________________________
____________________________
____________________________
Station Groups
501
502
503
504
_____________________________
_____________________________
_____________________________
_____________________________
Paging Zones - Dial 55 plus
0
1
2
3
4
5
6
7
8
9
*
All Internal Zones
_____________________________
_____________________________
_____________________________
_____________________________
_____________________________
_____________________________
_____________________________
_____________________________
All External Zones
All External Zones and Internal Zone 0
Programmed Messages - Dial 48 plus
00
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
16
17
18
19
20
Cancel Message
In A Meeting
Out On A Call
Out To Lunch
Leave A Message
Page Me
Out Of Town
In Tomorrow
Return Afternoon
On Vacation
Gone Home
_____________________________
_____________________________
_____________________________
_____________________________
_____________________________
_____________________________
_____________________________
_____________________________
_____________________________
_____________________________
Pick Up A Parked Call
Pick Up A Held Call
Door Lock Release
Speed Dialing
Save And Redial Number
New Call (Recall)
Last Number Redial
Cancel Do Not Disturb
Set Do Not Disturb
Cancel Message Wait
Return Message
Callback
Busy Station Camp-On
Conference
Account Code
Programmed Messages
Send Flash To C.O. or PBX
In/Out of Group
Meet Me Page
Meet Me Page Answer
Cancel All Call Forward
Set Forward All Calls
Set Forward Busy
Set Forward No Answer
Set Fwd Busy/No Answer
Set Forward on DND
Set Forward Follow Me
Pick Up Ringing Extension
Group Call Pick Up
Universal Answer
Authorization Code
www.samsung.com/bcs
12/09
ITP-5112L
IP Keyset
User Guide
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