Warranty Information Booklet (Download PDF, 372KB)

Warranty Information Booklet (Download PDF, 372KB)
Printing: December 2015 / Publication Number: WB16EA IALLU2 / Printed in U.S.A.
2016 Infiniti
Warranty Information Booklet
2016 INFINITI WARRANTY INFORMATION BOOKLET SUPPLEMENT
The information contained within this supplement amends page 12 of the
2016 INFINITI Warranty Information Booklet by updating the Long-Term Emission
System Defects Warranty for all 2016 Q50 vehicles sold in the United States.
Please read carefully and keep with the INFINITI
Warranty Information Booklet in your vehicle.
Printing: January 2016 (01)
Publication No. SU16EA-0V37U0
CALIFORNIA VEHICLE EMISSION CONTROL WARRANTIES1
2016 INFINITI CALIFORNIA VEHICLE EMISSION CONTROL WARRANTIES 1
Intake Manifold Collector
X
X
X
X
X
X
X
X
X
X
X
X
X
Front Exhaust Tube
with Catalytic Converter°
Intake Manifold
X
X
Catalytic Converter°
Crankshaft Position Sensor
X
X
Engine Control Module°
Breather Separator Assembly
X
X
VTC Valve Assembly
Throttle Body
X
X
Turbocharger
Torque Converter
Drive Plate
X
Q50 3.0L Non-HEV
Knock Sensor
Fuel Tank
Q50 2.0L Non-HEV
High Pressure Fuel Pump
EGI Wiring Harness
LONG-TERM EMISSION SYSTEM DEFECTS WARRANTY PARTS LIST
X
° Long Term Federal Emission Parts covered for 96 months or 80,000 miles.
1 These warranties apply to all California emission 2016 Infiniti vehicles sold for registration as new vehicles in California, Connecticut, Delaware, Maine, Maryland, Massachusetts, New
Jersey, Oregon, Pennsylvania, Rhode Island, Vermont, or Washington only.
TABLE OF CONTENTS
1
SUMMARY OF WARRANTY COVERAGE
2
INFINITI OWNER SATISFACTION AND
ASSISTANCE
4
2016 NEW VEHICLE LIMITED WARRANTY
8
2016 INFINITI FEDERAL VEHICLE EMISSION
CONTROL WARRANTIES
11
2016 INFINITI CALIFORNIA VEHICLE
EMISSION CONTROL WARRANTIES
15
RECOMMENDATION FOR MAINTENANCE
SERVICE AND REPLACEMENT PARTS
16
SEAT BELT LIMITED WARRANTY
17
LIMITED WARRANTY ON GENUINE INFINITI
REPLACEMENT PARTS AND GENUINE INFINITI
ACCESSORIES
19
INFINITI LIFETIME REPLACEMENT PANEL
CORROSION LIMITED WARRANTY
20
REPLACEMENT BATTERY LIMITED WARRANTY
22
BRIDGESTONE FIRESTONE TIRE LIMITED
WARRANTY
25
GOODYEAR/DUNLOP TIRE LIMITED WARRANTY
33
MICHELIN PASSENGER AND LIGHT TRUCK TIRE
LIMITED WARRANTY
TABLE OF CONTENTS
35
CONTINENTAL/GENERAL TIRE LIMITED
WARRANTY
43
INFINITI TOTAL OWNERSHIP EXPERIENCE®
BENEFITS
38
IMPORTANT TIRE SAFETY INFORMATION
45
INFINITI ELITE EXTENDED PROTECTION PLAN
SUMMARY OF WARRANTY COVERAGE
1
Summary of Warranty Coverage*
0 miles
Basic Coverage
80,000 miles
48 months / 60,000 miles
Corrosion Coverage (Perforation from Corrosion)**
84 months / unlimited miles
Powertrain Coverage***
Federal Emission Performance Warranty
Federal Emission Defect Warranty
72 months / 70,000 miles
24 months / 24,000 miles
48 months / 60,000 miles
Federal Emission Long Term Defect Warranty
California Emission Performance and Defect Warranties
96 months / 80,000 miles
48 months / 60,000 miles
California Emission Long Term Defect Warranty
* See the express terms of the appropriate warranty printed in this booklet, which terms control if there is a conflict with this chart.
** Unlimited Mileage
*** 10 Years/ Unlimited Mileage on Seat belts
84 months / 70,000 miles
2
INFINITI OWNER SATISFACTION AND ASSISTANCE
Both Infiniti and your Infiniti retailer are dedicated to
serving all your automotive needs. Your complete satisfaction is our primary concern. Your Infiniti retailer is
available to assist you with all your automobile sales,
parts and service requirements.
If, however, a situation arises that you believe has not
been addressed to your satisfaction, we ask that you
take the following steps.
STEP 1:
Discuss the situation with the retailer management. If a
problem still exists, contact the retailer’s owner. Your
Infiniti retailer is best equipped to resolve the matter for
you.
STEP 2:
If the concern has still not been addressed to your
satisfaction, please contact our Infiniti Consumer Affairs Department using our toll free number:
1–800–662–6200
The Consumer Affairs Department will ask for the following information:
● Your name, address, and telephone number
● Vehicle identification number (on dashboard and
permanent Infiniti Total Ownership program card)
● Date of purchase
● Current odometer reading
● Your Infiniti retailer’s name
● Details of the concern
Or you can write to Infiniti with the above information at:
INFINITI DIVISION
Infiniti North America, Inc.
Consumer Affairs Department
P.O. Box 685003
Franklin, TN 37068-5003
STEP 3:
In the event that you believe Infiniti has been unable to
satisfactorily address the problem, a special automotive complaint resolution program called BBB AUTO
LINE is available to you. The BBB AUTO LINE program is
independently operated by the Council of Better Business Bureaus, Inc. (BBB).
For information about the BBB AUTO LINE in your area,
please call us (Infiniti) at the same toll free number
(1-800-662-6200).
We will be happy to provide you with the address and
phone number of your local BBB office or any other
information about AUTO LINE.
Or you may contact the BBB at:
BBB Auto Line
Council of Better Business Bureaus, Inc.
3033 Wilson Boulevard
Suite 600
Arlington, VA 22203
1 (800) 955-5100
If you call the BBB, its staff will record the details of your
complaint by telephone. They will ask for the same information as in Step 2.
The BBB AUTO LINE program consists of two parts:
mediation and arbitration. The BBB AUTO LINE staff will
attempt to provide suggestions for resolving the problem during mediation. If a satisfactory resolution has
not been achieved during mediation, you will have the
opportunity to present your case personally before an
impartial arbitrator or three person panel. This is the
arbitration part of AUTO LINE. The arbitrator(s) will make
a decision after the arbitration hearing.
The BBB will, in most cases, send you a final decision in
your case within forty (40) days (plus 7 days, if you have
not contacted Infiniti) unless you delay the process. If
you do not accept the decision, it will not be legally
binding on you or Infiniti. However, in some states, if
the decision is not accepted, it may be introduced either
by you or by Infiniti as evidence in a subsequent court
action.
(Continued on next page)
INFINITI OWNER SATISFACTION AND ASSISTANCE
BBB AUTO LINE is an informal dispute settlement
mechanism operated to comply with applicable Federal law and regulations. In states where BBB AUTO
LINE is available, you are required to use BBB AUTO
LINE before exercising rights or seeking remedies
under Title 1 of the Federal Magnuson-Moss Warranty Act, 15 U.S.C.§2301, et. seq. If you choose to
seek remedies other than those created by Title 1 of
the Magnuson-Moss Warranty Act, (for example,
under state law), that Federal Act does not require
you to first use BBB AUTO LINE. The program is still
available to you, however, and may be of considerable assistance. Some states specify that informal
dispute settlement mechanisms such as BBB AUTO
LINE must be used before you may use stateoperated complaint resolution processes, before
you may file a lawsuit under state law, and/or before you may have certain other rights or remedies
available under state law. In accordance with those
states’ laws, Infiniti requires the prior use of BBB
AUTO LINE in good faith before you resort to such
other processes, file a lawsuit, or seek other remedies provided by state law. Please see the Supplement to 2016 Infiniti Warranty Information Booklet
& 2016 Infiniti Owner’s Manual for additional
information.
BBB AUTO LINE may not be available in all states. We,
Infiniti, can provide you with information about the
availability of BBB AUTO LINE in your state, or call the
BBB AUTO LINE number listed above.
ELIGIBILITY: Generally, Infiniti vehicles less than four
years old from date delivered to the first retail buyer or
otherwise put into use, and with fewer than
60,000 miles, are eligible for the program. See Supplement to 2016 Infiniti Warranty Information Booklet &
2016 Infiniti Owner’s Manual for possible exceptions
applying in your state.
ASSISTANCE OUTSIDE OF WARRANTY
In support of our commitment to the “Total Ownership
Experience,” Infiniti may occasionally offer to pay or
reimburse for part or all of the cost of making certain,
specific repairs beyond or outside of the terms of the
warranty for some specific vehicle models. Some states
refer to such programs as “adjustment programs”. In
such circumstances Infiniti mails notices to all known
registered owners of affected vehicles. You may additionally inquire of your authorized Infiniti retailer or of
Infiniti directly at the number listed below of the applicability of such programs to your vehicle.
3
Infiniti may occasionally offer special assistance that
may pay for part or all of vehicle repairs beyond the
expiration of the limited warranty period on a case by
case basis. Should you experience unusual difficulties
with your vehicle please discuss the situation with your
retailer. If your retailer is unable to assist you, you may
call the Infiniti Consumer Affairs Department at 1-800662-6200 to discuss your concern. You will need to
provide the Model, Model Year, VIN (Vehicle Identification Number), mileage, maintenance history, a detailed
explanation of the concern, and why you believe that
Infiniti should be responsible for the repair. Your request will be individually investigated and you will be
informed of Infiniti‘s decision.
Please also review the Supplement to 2016 Infiniti
Warranty Information Booklet & 2016 Owner’s
Manual for important information concerning consumer rights in your state.
4
2016 NEW VEHICLE LIMITED WARRANTY
WHO IS THE WARRANTOR
Infiniti1 warrants all parts of your 2016 Infiniti vehicle
supplied by Infiniti, except for those listed under the
caption “WHAT IS NOT COVERED.”
APPLICABILITY
●
This warranty is provided to the original and subsequent owner(s) of an Infiniti vehicle originally distributed by Infiniti which is originally sold by a
Infiniti authorized Infiniti retailer in the United
States, and which is registered and normally operated in the United States (including Alaska and
Hawaii), the United States territories (specifically
Guam, Saipan, American Samoa, Puerto Rico, and
the U.S. Virgin Islands), and Canada.
●
Your Infiniti vehicle is manufactured to meet U.S.
regulations and environmental requirements. With
the exception of privately owned vehicles belonging
to members of the U.S. military or employees and
officers of the United States Government stationed
abroad, this warranty does not apply if an otherwise
covered vehicle is operated in, or relocated to, a
country other than those listed above under this
caption, except that it continues to apply if the vehicle is operated in full compliance with its proper
use as described in the applicable Owner’s Manual 2
while touring outside of the United States, the U.S.
territories or Canada for a period not exceeding sixty
(60) consecutive days or sixty (60) days in any one
12 month period. This warranty applies to a relocated vehicle which is returned to, and is registered
and normally operated in the United States, the U.S.
territories or Canada, except for conditions due to the
vehicle’s foreign operation, e.g., use of inappropriate fuels or other fluids.
Infiniti makes available to you, and you are specifically required by Federal law to use BBB AUTO LINE
[(800) 955-5100] before exercising rights or seeking
remedies under the Federal Magnuson-Moss Warranty Act, 15 U.S.C §2301, et. seq. You are not required to first use BBB AUTO LINE if you seek remedies not created by Title 1 of that Federal law, but
are required to first use BBB AUTO LINE if you seek
remedies created by state law, including your
state’s lemon law, if applicable state law provides
for using a 703 compliant or similar process before
filing suit. Please refer to pp. 2-3 of this booklet and
the “Supplement to 2016 Infiniti Warranty Information Booklet & 2016 Infiniti Owner’s Manual” for
additional information.
(Continued on next page)
1 Infiniti indicates Infiniti Division of Nissan North America, Inc., P.O. Box 685003, Franklin, Tennessee, 37068-5003, which distributes Infiniti vehicles in the United States.
2 See the Owner’s Manual for information relevant to proper operation of the vehicle, including the recommended fuels and fluids.
2016 NEW VEHICLE LIMITED WARRANTY
LIMITATION OF WARRANTIES AND OTHER
WARRANTY TERMS AND STATE LAW RIGHTS
EXTRA EXPENSES - LIMITATIONS OF DAMAGES
THIS WARRANTY DOES NOT COVER INCIDENTAL OR
CONSEQUENTIAL DAMAGES SUCH AS LOSS OF THE
USE OF THE VEHICLE, INCONVENIENCE OR COMMERCIAL LOSS.
ANY IMPLIED WARRANTY OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE SHALL
BE LIMITED TO THE DURATION OF THIS WRITTEN
WARRANTY.
Some states do not allow the exclusion or limitation
of incidental or consequential damages or limitations on how long an implied warranty lasts, so the
above limitations or exclusions may not apply to
you. This warranty gives you specific legal rights,
and you may also have other rights which vary from
state to state.
Infiniti does not authorize any person to create for it
any other warranty, obligation or liability in connection with this vehicle.
THE WARRANTY BEGINS
The warranty period begins on the date the vehicle is
delivered to the first retail buyer or put into service,
whichever is earlier.
FOR HOW LONG AND WHAT IS COVERED
BASIC COVERAGE
● The basic coverage period is 48 months or
60,000 miles, whichever comes first.
The warranty covers any repairs needed to correct
defects in materials or workmanship of all parts and
components of each new Infiniti vehicle supplied by
Infiniti subject to the exclusions listed under the
heading ”WHAT IS NOT COVERED” or, if the part is
covered by one of the separate coverages described
in the following sections of this warranty, that specific coverage applies instead of the basic coverage.
POWERTRAIN COVERAGE
● The Powertrain coverage period is 72 months or
70,000 miles, whichever comes first.
● This warranty covers any repairs needed to correct
defects in material or workmanship.
● Powertrain coverage includes components listed below, under the headings Engine, Transmission and
Transaxle, Drivetrain, and Restraint System, supplied
by Infiniti, subject to the exclusions listed under the
heading “WHAT IS NOT COVERED.”
●
ENGINE - Cylinder heads and block and all internal
parts, rocker covers and oil pan, valve train and front
cover, timing chain and tensioner, oil pump, water
pump and fuel pump, fuel injectors, intake and exhaust manifolds, flywheel, seals and gaskets.
TRANSMISSION AND TRANSAXLE - Case and all
internal parts, torque converter and converter
housing, automatic transmission control module,
transfer case and all internal parts, seals and gaskets, clutch cover and housing, A/T cooler, and
electronic transmission controls.
DRIVETRAIN - Drive shafts, final drive housing and
all internal parts, propeller shafts, universal joints,
bearings, seals and gaskets.
5
RESTRAINT SYSTEM - Air bags and related electronic control systems.
CORROSION COVERAGE (PERFORATION FROM CORROSION)
Any body sheet metal panel supplied by Infiniti found to
have developed perforation (rust-through) due to corrosion in normal use is covered for 84 months, regardless
of mileage, except for those items listed under “WHAT IS
NOT COVERED.” No additional rust proofing applications are required. Perforation is a condition in which
any body sheet metal panel has corroded from one
surface to another.
TOWING COVERAGE
If your vehicle is inoperative due to the failure of a
warranted part during any of the New Vehicle Limited
warranties, including Emission and Seatbelt warranties,
towing service to the nearest authorized Infiniti retailer
is covered.
ADJUSTMENT COVERAGE
Service adjustments not usually associated with the
replacement of parts, such as wheel alignment, and
wheel balancing are covered only during the first
12 months or 12,000 miles, whichever comes first.
● Limited 6 month warranty coverage:
OE wiper blade inserts are covered for the first six
months of ownership.
REFRIGERANT RECHARGE ONLY COVERAGE
Refrigerant recharge not associated with the repair or
replacement of a warranted part is covered only during
the first 12 months, regardless of the mileage.
(Continued on next page)
6
2016 NEW VEHICLE LIMITED WARRANTY
NO CHARGE
Warranty repairs will be made at no charge for parts
and/or labor (except for tires, in which case you may pay
certain charges). Any needed parts replacement will be
made using genuine Infiniti or Infiniti approved new or
remanufactured parts approved by Infiniti for use on
Infiniti vehicles. Infiniti reserves the right to make
changes at any time, without notice, to production and
service parts in their specifications, colors, and materials, including those used in connection with warranty
repairs. For this reason, when approved by Infiniti and
at Infiniti’s discretion, functionally equivalent replacement parts may be used that do not exactly match the
original production part.
OBTAINING WARRANTY SERVICE
●
●
You must take the vehicle to an authorized Infiniti
retailer in the United States or Canada during regular
business hours at your expense in order to obtain
warranty service. The names and addresses of authorized Infiniti retailers are listed in telephone directories.
If you require warranty service outside of the United
States (see terms under caption “APPLICABILITY”),
contact an Infiniti retailer in that country.
MAINTENANCE, DATA ACCESS, AND RECORDS
As a condition of this warranty, you are responsible for
properly using, maintaining and caring for your vehicle
as outlined in your Owner’s Manual, and of maintaining
copies of all maintenance records & receipts for review
by Infiniti. Failure to do so is likely to result in the denial
of warranty.
You are also required to provide consent to give Infiniti
access to data stored on vehicle systems. Failure to do
so is likely to result in the denial of warranty coverage.
Evidence of the performance of the required maintenance should be kept and may need to be presented as
proof of such maintenance in connection with related
warranty repairs. To assist you in maintaining appropriate records, the Maintenance Log located in your Owner’s Literature Kit can be used along with supporting
repair invoices, receipts and other such records.
WHAT IS NOT COVERED
GENERAL EXCLUSIONS
This warranty does not cover damage, failures or corrosion resulting from or caused by:
● Failure to operate the vehicle in accordance with the
Owner’s Manual
● Misuse, such as using the vehicle to tow
● Failure of a component not covered by warranty
● Racing and competitive driving
● Theft, vandalism, fire, or flooding (including engine
water ingestion)
● Accident, collision, being towed
● Repairs performed by anyone other than an authorized Infiniti retailer
● Glass breakage, unless resulting from defects in material or workmanship
● Normal wear and tear, including dings, dents, chips,
or scratches
● Damage caused by any automated or manually operated car wash or by using a pressure washer
Note that complaints related to failure to comply with
proper use of the vehicle as described in the applicable
Owner’s Manual (including the lack of availability or use
of proper fluid), or the vehicle’s lack of compliance with
local regulations or environmental requirements of any
country (other than the U.S. or Canada) are NOT covered
by this warranty.
DAMAGE OR FAILURES DUE TO ALTERATION
OR MODIFICATION
This warranty does not cover damage, failures or corrosion resulting from or caused by:
● Alteration, tampering, or improper repair
● Installation of non-Infiniti approved accessories or
components
● Improper installation of any Infiniti approved aftermarket accessory or component
● A vehicle whose odometer mileage has been altered,
or the odometer repaired or replaced and the actual
vehicle mileage cannot be correctly and readily determined
SALVAGE TITLE
This limited warranty does not apply to any vehicle, and
is rendered void if the vehicle is (or ever has been)
issued a “salvage” or similar title including, but not
limited to junk, scrap, rebuilt, or flood titles, under any
state’s law; or has ever been determined to be a “total
loss” or equivalent by any insurance company, such as
by payment of a cash payment of a claim in lieu of
repairs because of a determination that the cost of
repairs exceeded the actual cash value of the vehicle.
(Continued on next page)
2016 NEW VEHICLE LIMITED WARRANTY
DAMAGE, FAILURES OR CORROSION FROM
ENVIRONMENTAL CONDITIONS
This warranty does not cover damage, failures or corrosion resulting from or caused by:
● Stone chipping, chemical fallout, tree sap, salt, hail,
windstorm, lightning, flood or other environmental
conditions.
● The items listed below are not covered under corrosion coverage (perforation from corrosion).
– Exhaust system components.
– Corrosion other than perforation, such as cosmetic or surface corrosion due to defects in material or workmanship. This is covered under the
Basic Coverage of the New Vehicle Limited Warranty.
DAMAGE, FAILURES OR CORROSION DUE TO
LACK OF OR IMPROPER MAINTENANCE
REPAIRS
This warranty does not cover damage, failures or corrosion resulting from or caused by:
● Lack of performance of proper maintenance services
as outlined in your Owner’s Manual.
● Fuel, fluids, or lubricants that are contaminated or
that do not meet the specification as outlined in your
Owner’s Manual.
● Use of parts not equivalent in quality or design to
parts supplied by Infiniti for use on Infiniti vehicles.
MAINTENANCE SERVICE EXPENSE
This warranty does not cover normal maintenance services as specified in both your Owner’s Manual and
Infiniti Service & Maintenance Guide such as cleaning
and polishing, wheel alignment, headlight aiming, replacement of filters, replacement of windshield wiper
inserts, lubricants, coolant, worn brake shoes, pads,
drums and rotors and worn clutch discs, for example.
SEAT BELTS, TIRES AND EMISSION CONTROL
SYSTEM
Seat belts, tires and the emission control system are
covered by separate warranties.
7
8
2016 INFINITI FEDERAL VEHICLE EMISSION CONTROL WARRANTIES
EMISSION DEFECTS WARRANTY
EMISSIONS PERFORMANCE WARRANTY
WHAT IS COVERED
WHEN DOES THIS WARRANTY APPLY
Infiniti1 warrants that your vehicle was designed, built
and equipped to conform at the time of sale with all
applicable United States emission standards.
The Emissions Performance Warranty applies to your
2016 Infiniti vehicle ONLY when both of the following
occur.
1. The vehicle fails to meet applicable emissions standards as judged by an emissions test approved by
the Environmental Protection Agency (EPA).
2. This failure results or will result in some penalty to
you, such as a monetary fine or the denial of the
right to use your vehicle, under local, state or federal law.
This warranty covers any repairs needed to correct defects in materials or workmanship which would cause
your vehicle not to meet these standards.
WHAT IS COVERED UNDER THE DEFECTS
WARRANTY
Covered components are listed below under the caption
“WARRANTY PARTS LIST.” Exceptions to this warranty
are listed below under the caption “WHAT IS NOT COVERED UNDER EITHER THE DEFECTS OR PERFORMANCE
WARRANTIES.”
HOW LONG IS THE WARRANTY
This warranty is for 4 years or 60,000 miles, whichever
occurs first. The warranty begins the date the vehicle is
delivered to the first retail buyer or put into use, whichever is earlier. Additionally, the engine control
module/onboard diagnostic device and catalytic converter(s) listed below and indicated by an “䡩” under the
caption “Warranty Parts List” are covered for 8 years or
80,000 miles, whichever occurs first.
For example, if your state requires an EPA approved yearly vehicle inspection before you receive a renewed license, this warranty applies to
your vehicle. In areas where there is no approved
test program, this warranty does not apply.
WHAT IS COVERED AND FOR HOW LONG
UNDER THE PERFORMANCE WARRANTY
Infiniti* warrants that it will remedy any non-conformity
in your vehicle which causes it to fail an approved emissions test during the first 24 months or 24,000 miles,
whichever occurs first. The warranty begins the date the
vehicle is delivered to the first retail buyer or put into
use, whichever is earlier.
Additionally, failure of an approved emissions test resulting from the failure of those parts listed below under
the caption “Warranty Parts List” are covered by the
Emissions Defects Warranty described above.
Exceptions to this warranty are listed below under the
caption “WHAT IS NOT COVERED UNDER EITHER THE
DEFECTS OR PERFORMANCE WARRANTIES.”
WHAT IS NOT COVERED UNDER EITHER THE
DEFECTS OR PERFORMANCE WARRANTIES
These warranties do not cover:
1. Normal maintenance, service and parts replacement as outlined in the emissions control maintenance instructions of your Owner’s Manual.
2. Failures directly as a result of:
● Failure to perform required emission control
maintenance as outlined in your Owner’s
Manual.
● Misuse, accident or modification.
● Improper adjustment or installation of parts
during the performance of maintenance services.
● Tampering with or disconnecting any part affecting vehicle emissions.
● Fuel, fluids, or lubricants that are contaminated
or that do not meet the specification as outlined
in your Owner’s Manual.
3. In the case of the Performance Warranty, the use of
any part not certified in accordance with Federal
requirements which is defective or not equivalent
from an emissions standpoint to the original equipment part.
(Continued on next page)
1 Infiniti indicates Infiniti Division of Nissan North America, Inc., P.O. Box 685003, Franklin, Tennessee, 37068-5003, which distributes Infiniti vehicles in the United States.
2016 INFINITI FEDERAL VEHICLE EMISSION CONTROL WARRANTIES
4. In the case of the Performance Warranty, costs of
determining the cause of a vehicle failing an EPA
approved emissions test if such failure is found not
to be covered.
5. In the case of the Defects Warranty, parts not supplied by Infiniti or damage to other parts caused
directly by non-Infiniti parts.
LIMITATION OF WARRANTIES AND OTHER
WARRANTY TERMS AND STATE LAW RIGHTS
EXTRA EXPENSES - LIMITATIONS OF DAMAGES
These emissions warranties do not cover incidental
or consequential damages such as loss of the use of
the vehicle, inconvenience or commercial loss.
ANY IMPLIED WARRANTY OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE SHALL
BE LIMITED TO THE DURATION OF THESE WRITTEN
WARRANTIES.
Some states do not allow the exclusion or limitation
of incidental or consequential damages or limitations on how long an implied warranty lasts, so the
above limitations or exclusions may not apply to
you. These warranties give you specific legal rights,
and you may also have other rights which vary from
state to state.
Infiniti does not authorize any person to create for it
any other warranty, obligation or liability in connection with this vehicle.
9
WHAT YOU MUST DO
MAINTENANCE SERVICE AND REPLACEMENT PARTS
In order to obtain warranty service you must deliver the
vehicle to an authorized Infiniti retailer in the United
States at your expense.
Important information concerning maintenance service
and replacement parts is on page 14 of this booklet.
You must also maintain your vehicle as outlined in the
maintenance instructions in your Owner’s Manual.
Receipts covering the performance of regular maintenance should be kept in the event questions arise concerning maintenance. The receipts should be transferred to subsequent owners.
IF YOU HAVE QUESTIONS
You may obtain further information concerning these
warranties by following the procedure outlined in the
“INFINITI OWNER SATISFACTION & ASSISTANCE” section of this booklet. In the case of the Performance
Warranty, you may also contact or report any violations
to the Office of Transportation and Air Quality, Vehicle
Compliance Programs Group, U.S. Environmental Protection Agency, Ariel Rios Building (6405J), 1200
Pennsylvania Avenue, N.W., Washington, D.C. 20460
OTHER OBLIGATIONS
WHAT INFINITI WILL DO
Warranty repairs will be made at no charge for parts
and/or labor, including diagnosis and tax. Any needed
parts replacement will be made using new or remanufactured parts.
OTHER WARRANTY TERMS
PERFORMANCE WARRANTY CLAIMS PROCEDURE
You may make a claim under the Performance Warranty
immediately after the failure of an EPA approved emissions test. You must provide proof of this failure when
making your claim.
You will be told whether Infiniti will honor your claim
within 30 days of the date you make the claim unless a
shorter time period is required by law. If your claim is
denied, Infiniti will notify you in writing of the reason. If
we do not notify you within this time period, we will
repair your vehicle under this warranty at no cost to you.
The time period for notification will not apply if you
request a delay or a delay is caused by events not under
the control of Infiniti retailers.
No claim will be denied under the Performance Warranty
because you use a non-Infiniti certified part but EPA
certified part for maintenance or repair.
MAINTENANCE RECORDS
Infiniti does not authorize any person to create for it any
other warranty, obligation or liability in connection with
this vehicle.
(Continued on next page)
10
2016 INFINITI FEDERAL VEHICLE EMISSION CONTROL WARRANTIES
WARRANTY PARTS LIST
●
䡩
●
●
●
●
䡩
●
●
䡩
●
●
●
●
●
●
●
Fuel injection system
Engine control module/onboard diagnostic device
Oxygen sensor(s)
Mass air flow sensor
Intake manifold
Throttle body
Catalytic converter(s)
Exhaust manifold
Exhaust tube from manifold to catalytic converter
Front exhaust tube with catalytic converter
Camshaft position sensor(s)
Crankshaft position sensor(s)
Spark plugs, ignition coils and wires
Evaporative emission control system
Fuel filler neck restrictor and check valve
Fuel tank and filler cap
Positive crankcase ventilation system
Exhaust manifold with catalytic converter permanently attached
● Intake manifold collector
● Exhaust gas recirculation (EGR) control system
● Hoses, clamps, fittings, tubing, sealing gaskets or
devices, and mounting hardware used in above systems
● Vacuum and temperature sensitive valves and
switches used in above systems
● Electronic sensors and controls used in above systems
䡩
The Emission Performance or Defect Warranty may be
subject to future governmental administrative action.
Infiniti reserves the right to change the terms of the
warranty to be consistent with these actions. See your
retailer for information regarding possible changes.
o = Long Term Federal Emission Parts covered for 96 months/or 80,000 miles.
2016 INFINITI CALIFORNIA VEHICLE EMISSION CONTROL WARRANTIES 1
The following statement is required to be provided by
regulations of the California Air Resources Board.
YOUR WARRANTY RIGHTS AND OBLIGATIONS
The California Air Resources Board is pleased to explain
the emission control system warranty on your 2016
vehicle. In California, new motor vehicles must be designed, built and equipped to meet the State’s stringent
anti-smog standards. Infiniti2 must warrant the emission control system on your vehicle for the periods of
time listed below provided there has been no abuse,
neglect or improper maintenance of your vehicle.
Your emission control system may include parts such as the
fuel-injection system, the ignition system, catalytic converter and engine computer. Also included may be hoses,
belts, connectors and other emission-related assemblies.
Where a warrantable condition exists, Infiniti will repair your
vehicle at no cost to you including diagnosis, parts and labor.
MANUFACTURER’S WARRANTY COVERAGE
For 4 years or 60,000 miles (whichever occurs first):
1. If your vehicle fails a Smog Check inspection, all
necessary repairs and adjustments will be made by
Infiniti to ensure that your vehicle passes the inspection. This is your emission control system PERFORMANCE WARRANTY.
2. If any emission-related part on your vehicle is defective, the part will be repaired or replaced by
Infiniti. This is your short-term emission control
system DEFECTS WARRANTY.
For 7 years or 70,000 miles (whichever occurs first):
If an emission-related part listed in this warranty booklet specially noted with coverage for 7 years or
70,000 miles is defective, the part will be repaired or
replaced by Infiniti. This is your long term emission
control system DEFECTS WARRANTY.
OWNER’S WARRANTY RESPONSIBILITIES
As the vehicle owner, you are responsible for the performance of the required maintenance listed in your Owner’s
Manual. Infiniti recommends that you retain all receipts
covering maintenance on your vehicle, but Infiniti cannot
deny warranty solely for the lack of receipts or for your failure
to ensure the performance of all scheduled maintenance.
You are responsible for presenting your vehicle to an
Infiniti retailer as soon as a problem exists. The warranty repairs should be completed in a reasonable
amount of time, not to exceed 30 days.
As the vehicle owner, you should also be aware that
Infiniti may deny you warranty coverage if your vehicle
or a part has failed due to abuse, neglect, improper
maintenance or unapproved modifications.
If you have any questions regarding your warranty rights
and responsibilities, you should contact Infiniti’s Consumer Affairs Department at 1-800- 662-6200 or the
California Air Resources Board at 9528 Telstar Avenue,
El Monte CA 91731.
The following is Infiniti’s1 new vehicle emission control
warranty statement for vehicles certified for sale in
11
California and sold for registration as a new vehicle in
California, Connecticut, Delaware, Maine, Maryland,
Massachusetts, New Jersey, Oregon, Pennsylvania,
Rhode Island, Vermont, or Washington only.
EMISSIONS DEFECTS WARRANTY
WHAT IS COVERED
Infiniti* warrants that your vehicle was designed, built and
equipped to conform with all applicable requirements of
the California Air Resources Board. This warranty covers
any part which affects applicable regulated emission(s).
Exceptions to this warranty are listed below under the
caption “WHAT IS NOT COVERED.”
HOW LONG IS THE WARRANTY
This warranty is for 4 years or 60,000 miles, whichever
occurs first. Additionally, the components listed under
the caption “Long-Term Emission System Defects Warranty Parts List” are covered for 7 years or 70,000 miles,
whichever occurs first, except that the catalytic converter(s) and engine control module (ECM) are warranted for
8 years or 80,000 miles, whichever occurs first. The
warranty begins the date the vehicle is delivered to the
first retail buyer or put into use, whichever is earlier.
Some items require scheduled replacement before
60,000 miles. These items are warranted only up to the
replacement interval. The replacement intervals are outlined
in the maintenance instructions in your Owner’s Manual.
(Continued on next page)
1 These warranties apply to all California emission 2016 Infiniti vehicles sold for registration as new vehicles in California, Connecticut, Delaware, Maine, Maryland, Massachusetts, New
Jersey, Oregon, Pennsylvania, Rhode Island, Vermont, or Washington only.
2 Infiniti indicates Infiniti Division of Nissan North America, Inc., P.O. Box 685003, Franklin, Tennessee, 37068-5003, which distributes Infiniti vehicles in the United States.
12
2016 INFINITI CALIFORNIA VEHICLE EMISSION CONTROL WARRANTIES 1
QX50
X
QX60 Non-HEV
X
X
X
X
X
LH
X
X
X
X
QX70
X
LH
X
QX80
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
Front Exhaust Tube
with Catalytic Converter°
Catalytic Converter°
X
Exhaust Manifold
with Catalytic Converter°
Engine Control Module°
X
QX70 5.6L
Fuel Injector Assembly
X
TBD
Knock Sensor
X
X
TBD
Q50 3.0L Non-HEV
Flywheel
X
X
Q50 2.0L Non-HEV
Q70 3.7L
Intake Manifold Collector
X
X
Intake Manifold
X
X
Air Fuel Ratio Sensor
X
X
Throttle Body
X
Torque Converter
Drive Plate
Front Exhaust Tube
Fuel Tank
Exhaust Manifold
EGI Wiring Harness
Transmission Control Module
LONG-TERM EMISSION SYSTEM DEFECTS
WARRANTY PARTS LIST
X
X
X
X
X
° Long Term Federal Emission Parts covered for 96 months or 80,000 miles.
(Continued on next page)
** Click HERE to see "Warranty Information Booklet Supplement" beginning on page 2. **
2016 INFINITI CALIFORNIA VEHICLE EMISSION CONTROL WARRANTIES 1
EMISSIONS PERFORMANCE WARRANTY
WHEN DOES THIS WARRANTY APPLY
This warranty applies to your 2016 Infiniti vehicle only if
it fails to pass a California “smog check” test or equivalent.
WHAT IS COVERED AND FOR HOW LONG
Infiniti warrants that if your vehicle fails to pass a
California “smog check” test, it will make the necessary
repairs so that your vehicle will pass. This warranty is for
4 years or 60,000 miles, whichever occurs first. The
warranty begins the date the vehicle is delivered to the
first retail buyer or the date it is first put in to service,
whichever is earlier.
Exceptions to this warranty are listed below under the
caption “ WHAT IS NOT COVERED”.
WHAT IS NOT COVERED
These warranties do not cover:
1. Normal maintenance, service and parts replacement as outlined in the emission control maintenance instructions of your Owner’s Manual.
2. Failures directly as a result of:
● Lack of performance of required emission control maintenance as outlined in your Owner’s
Manual.
● Misuse, accident or modification.
● Improper adjustment or installation of parts
during the performance of maintenance (nonwarranty) services.
● Tampering with or disconnecting any part affecting vehicle emissions.
● Fuel, fluids, or lubricants that are contaminated
or that do not meet the specification as outlined
in your Owner’s Manual.
3. In the case of the Performance Warranty, the use of
any non-Infiniti part not certified in accordance
with Federal requirements which is defective or not
equivalent from an emissions standpoint to the
original equipment part.
4. In the case of the Defects Warranty, parts not supplied by Infiniti or damage to other parts caused
directly by non-Infiniti parts.
5. In the case of the Performance Warranty, costs of
determining the cause of a vehicle failing a
California “smog check” test if such failure is found
not to be covered.
13
LIMITATION OF WARRANTIES AND OTHER
WARRANTY TERMS AND STATE LAW RIGHTS
EXTRA EXPENSES - LIMITATIONS OF DAMAGES
These emissions warranties do not cover incidental
or consequential damages such as loss of the use of
the vehicle, inconvenience or commercial loss.
ANY IMPLIED WARRANTY OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE SHALL
BE LIMITED TO THE DURATION OF THESE WRITTEN
WARRANTIES.
Some states do not allow the exclusion or limitation
of incidental or consequential damages or limitations on how long an implied warranty lasts, so the
above limitations or exclusions may not apply to
you. These warranties give you specific legal rights,
and you may also have other rights which vary from
state to state.
Infiniti does not authorize any person to create for it
any other warranty, obligation or liability in connection with this vehicle.
WHAT YOU MUST DO
In order to obtain warranty service you must deliver the
vehicle to any authorized Infiniti retailer in the United
States at your expense. You are responsible for the required maintenance on your vehicle as outlined in the
maintenance instructions in your Owner’s Manual. Infiniti
recommends that you retain all receipts covering maintenance on your vehicle, but Infiniti cannot deny warranty
solely for the lack of receipts or for your failure to ensure
the performance of all scheduled maintenance.
(Continued on next page)
14
2016 INFINITI CALIFORNIA VEHICLE EMISSION CONTROL WARRANTIES 1
WHAT INFINITI WILL DO
CALIFORNIA VEHICLE INSPECTION PROGRAM
Warranty repairs will be made at no charge for parts
and/or labor, including diagnosis and tax. Any needed
parts replacement will be made using new or remanufactured parts.
Under this program, if your vehicle fails a “smog check”
test, you may choose to have diagnosis of the failure
and repairs made at an Infiniti retailer or at another
service facility. If the inspection failure is the result of a
condition covered by these warranties, you must take
your vehicle to an Infiniti retailer for warranty repairs.
This includes parts, labor and diagnosis. You must pay
for diagnostic costs if performed at another service facility except in the case of emergency repairs as outlined
below.
OTHER WARRANTY TERMS
PERFORMANCE WARRANTY CLAIMS PROCEDURE
You may make a claim under the Performance Warranty
immediately after the failure of a “smog check” test. You
must provide proof of this failure when making your
claim in order to avoid additional “smog check” test
charges.
You will be told whether Infiniti will honor your claim
within 30 days of the date you make the claim, unless a
shorter time period is required by law. If your claim is
denied, Infiniti will notify you in writing of the reason. If
we do not notify you within this time period, we will
repair your vehicle under this warranty at no cost to you.
The time period for notification will not apply if you
request a delay or a delay is caused by events not under
the control of Infiniti retailers.
No claim will be denied under the Performance Warranty
because you use a certified part for maintenance or
repair.
MAINTENANCE SERVICE AND REPLACEMENT PARTS
Important information concerning maintenance service
and replacement parts is on page 14 of this booklet. No
warranty claim will be denied solely because a nonInfiniti part was used for maintenance or repair.
You must pay for all diagnostic and repair costs of an
inspection failure as required by law if the failure was
caused by conditions not covered by these warranties.
If the failure is the result of a combination of conditions,
you must pay for only the diagnostic and repair costs
related to items not covered by these warranties.
After the 4 years/60,000 mile performance warranty has
passed, a “smog check” test failure due to a defect in a
part which is warranted for 7 years/70,000 miles is
covered.
EMERGENCY REPAIRS
In case of an emergency, when an authorized Infiniti
retailer is not reasonably available, warranty repairs
may be performed at any service facility or by the owner
using any replacement parts. Infiniti will reimburse you
for such repairs, including diagnosis, up to the amount
of Infiniti’s suggested retail price for parts and labor
charges based on Infiniti’s recommended time allowance for the warranty repair and the geographically appropriate hourly labor rate. A part not being available or
a repair not being complete within 30 days also constitutes an emergency. You must take the replaced part
and paid receipts to an authorized Infiniti retailer for
repayment in such emergency situations.
MAINTENANCE RECORDS
Receipts covering the performance of regular maintenance are not required but should be kept in the event
questions arise concerning maintenance. The receipts
should be transferred to subsequent owners.
IF YOU HAVE QUESTIONS
You may obtain further information concerning these
warranties by following the procedure outlined in the
“INFINITI OWNER SATISFACTION & ASSISTANCE” section of this booklet. You may also contact or report any
violations to the Office of Transportation and Air Quality,
Vehicle Compliance Programs Group, U.S. Environmental Protection Agency, Ariel Rios Building (6405J), 1200
Pennsylvania Avenue, N.W., Washington, D.C. 20460 or
the Chief, Mobile Source Division, Air Resources Board,
9528 Telstar Ave., El Monte, CA. 91731.
OTHER OBLIGATIONS
Infiniti does not authorize any person to create for it any
other warranty, obligation or liability in connection with
this vehicle.
The Emission Warranty for 2016 vehicles certified for
sale in California may be subject to future administrative or judicial action. As a result, this warranty may be
changed. Infiniti will make those changes required by
future law, regulation, or judicial or administrative action. In addition, Infiniti reserves the right to change the
terms of the warranty to be consistent with these actions.
RECOMMENDATION FOR MAINTENANCE SERVICE AND REPLACEMENT PARTS
RECOMMENDATION FOR MAINTENANCE
SERVICE AND REPLACEMENT PARTS
To assure best results and to maintain the original quality built into the emission control systems, it is recommended that parts and accessories supplied by Infiniti
for use on Infiniti vehicles be used when servicing or
repairing the systems.
THE WARRANTY OBLIGATIONS ARE NOT DEPENDENT
UPON THE USE OF ANY PARTICULAR BRAND OF REPLACEMENT PARTS AND THE OWNER MAY ELECT TO USE NONGENUINE INFINITI PARTS FOR REPLACEMENT PURPOSES.
The use of replacement parts which are not equivalent
to genuine Infiniti parts may reduce the effectiveness of
the emission control system.
Therefore, if it becomes necessary to use other than
genuine Infiniti parts, the owner should assure himself
that such parts are warranted by their manufacturer to
be equivalent in quality to genuine Infiniti parts.
MAINTENANCE, REPLACEMENT OR REPAIR OF THE EMISSION CONTROL DEVICES AND SYSTEMS MAY BE PERFORMED BY ANY AUTOMOTIVE REPAIR ESTABLISHMENT
OR INDIVIDUAL USING ANY EQUIVALENT REPLACEMENT PART.
HOWEVER, UNLESS OTHERWISE AUTHORIZED BY LAW,
WARRANTY SERVICE MUST BE PERFORMED BY AN AUTHORIZED INFINITI RETAILER.
The emission standards may be satisfied by having the
vehicle inspected periodically and by following the requirements outlined in the Emission Control System
Maintenance Schedules in your Owner’s Manual.
15
16
SEAT BELT LIMITED WARRANTY
WHO IS THE WARRANTOR
Infiniti1 warrants all parts of your 2016 Infiniti vehicle
seat belt system supplied by Infiniti.
WHAT IS COVERED AND FOR HOW LONG
This warranty covers any seat belt or related component,
supplied by Infiniti for use on Infiniti vehicles, that fails
to function properly during normal use within ten (10)
years of the date the vehicle is delivered to the first retail
buyer or put into service, whichever is earlier. Warranty
repairs are free of charge for parts and labor.
WHAT IS NOT COVERED
●
●
●
Damage or failure due to misuse, alteration, accident
or collision damage. (Proper use is outlined in your
Owner’s Manual.)
Color fading, spotting or other cosmetic items when
the belt is otherwise functioning properly.
Airbags and related electronic control systems which
are covered by the Powertrain warranty.
OBTAINING WARRANTY SERVICE
LIMITATION OF WARRANTIES AND OTHER
WARRANTY TERMS AND STATE LAW RIGHTS
EXTRA EXPENSES - LIMITATIONS OF DAMAGES
THIS WARRANTY DOES NOT COVER INCIDENTAL OR
CONSEQUENTIAL DAMAGES SUCH AS LOSS OF THE
USE OF THE VEHICLE, INCONVENIENCE OR COMMERCIAL LOSS.
ANY IMPLIED WARRANTY OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE SHALL
BE LIMITED TO THE DURATION OF THIS WRITTEN
WARRANTY.
Some states do not allow the exclusion or limitation
of incidental or consequential damages or limitations on how long an implied warranty lasts, so the
above limitations or exclusions may not apply to
you. This warranty gives you specific legal rights,
and you may also have other rights which vary from
state to state.
Infiniti does not authorize any person to create for it
any other warranty, obligation or liability in connection with this vehicle.
You must take the vehicle to an authorized Infiniti retailer in the United States or Canada during regular
business hours at your expense in order to obtain warranty service. The names and addresses of authorized
Infiniti retailers are listed in telephone directories.
1 Infiniti indicates Infiniti Division of Nissan North America, Inc., P.O. Box 685003, Franklin, Tennessee, 37068-5003, which distributes Infiniti vehicles in the United States.
LIMITED WARRANTY ON GENUINE INFINITI REPLACEMENT PARTS AND GENUINE INFINITI ACCESSORIES1
WHAT IS COVERED
Infiniti2 warrants to correct defects in materials or workmanship in all genuine Infiniti replacement parts, and
Genuine Infiniti accessories, distributed by Infiniti division of Nissan North America, Inc. in the United States,
installed and used on Infiniti (if an appropriate use and
application of the part or accessory) vehicles only, except as described under the caption below, “WHAT IS
NOT COVERED.”
This warranty covers any repairs needed to correct defects
in materials or workmanship. Bedliners will be repaired to
commercially accepted standards subject to the conditions and limitations listed in “WHAT IS NOT COVERED.”
HOW LONG IS THE WARRANTY
Except for replacement audio components, this warranty is for 12 months or 12,000 miles from the date of
installation or purchase, whichever is earlier. However,
the warranty on Genuine Infiniti replacement parts, and
Genuine Infiniti accessories installed in an Infiniti vehicle while the vehicle is covered by a Infiniti warranty,
which would have covered the part had it been installed
in the vehicle at manufacture will not end before the end
of that warranty.
from the time of installation or the balance of the Basic
Vehicle Warranty as it applies to audio components,
whichever is greater.
LIMITATION OF WARRANTIES AND OTHER
WARRANTY TERMS AND STATE LAW RIGHTS
EXTRA EXPENSES - LIMITATIONS OF DAMAGES
This warranty does not cover incidental or consequential damages such as loss of the use of the
vehicle, inconvenience or commercial loss.
ANY IMPLIED WARRANTY OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE SHALL
BE LIMITED TO THE DURATION OF THIS WRITTEN
WARRANTY.
Some states do not allow the exclusion or limitation of incidental or consequential damages or limitations on how long an implied warranty lasts, so
the above limitations or exclusions may not apply
to you. This warranty gives you specific legal rights,
and you may also have other rights, which vary
from state to state.
Infiniti does not authorize any person to create for it
any other warranty, obligation or liability in connection with this vehicle.
REPLACEMENT AUDIO COMPONENTS
WHAT IS NOT COVERED
A replacement Radio, Tape Deck, Amplifier, Navigation,
Bluetooth, control unit, or Compact Disc Player/Auto
Changer supplied by Infiniti is covered for 12 months
This warranty does not cover:
1. Tires or batteries. These items are covered by separate warranties.
17
2. Infiniti Motorsports and NISMO R-tune parts, including NISMO Legacy parts are sold “AS IS” without warranties, express or implied unless expressly
prohibited from doing so by applicable law, in
which case the warranty provided is the minimum
required by law.
3. Normal maintenance service and parts replacement as outlined in the maintenance schedule of
your Owner’s Manual.
4. Damage or failures of parts resulting from:
● Misuse (your Owner’s Manual is your guide to
proper use).
● Accident, theft, fire, driving through water resulting in engine water ingestion.
● Chemical fallout, tree sap, salt, sand, hail, flood
or other environmental conditions
● Modification or improper repair of the part or of
the vehicle in which the part is installed.
● Use of parts not equivalent in quality or design
to parts supplied by Infiniti.
● Lack of performance of required maintenance
services as outlined in your Owner’s Manual.
● Use of improper or dirty fuel, fluids or lubricants.
● Normal wear and tear, including dings, dents,
chips or scratches.
(Continued on next page)
1 Actual warranty is provided by the retailer at time of purchase and should be read carefully. This warranty is subject to change and the applicable warranty will be that which is in effect on
the date of purchase.
2 Infiniti indicates Infiniti Division of Nissan North American, Inc., P.O. Box 685003, Franklin, TN 37068-5003 , which distributes and provides consumer services for Infiniti vehicles in the
United States.
18
LIMITED WARRANTY ON GENUINE INFINITI REPLACEMENT PARTS AND GENUINE INFINITI ACCESSORIES1
5. Salvage Title. This warranty does not cover damage,
failures or corrosion to any Infiniti replacement
part, Genuine NISMO S-Tune Part, or Genuine
Infiniti or Infiniti Accessory, installed in the vehicle, if the vehicle is issued a “salvage” or similar
title including, but not limited to junk, scrap, rebuilt, or flooded titles, under any state’s law. (This
exclusion does not extend to new Genuine Infiniti
replacement parts, NISMO S-tune parts or Genuine
Infiniti or Infiniti accessories, installed in an
Infiniti vehicle after the issuance of a “salvage” or
similar title.)
WHAT YOU MUST DO
In order to obtain warranty service you must deliver the
warranted part or accessory, or the vehicles, on which
the part or accessory is installed, to an authorized
Infiniti retailer in the United States or Canada at your
expense with proof of purchase (parts invoice or service
repair order from an authorized Infiniti retailer). The
names and addresses of authorized Infiniti retailers are
listed in telephone directories.
You must also pay for labor charges to remove and
replace the part or accessory if it was not originally
installed on your vehicle by an authorized Infiniti retailer.
WHAT INFINITI WILL DO
If the part or accessory to be repaired was originally
installed by an authorized Infiniti retailer, it will be
removed and reinstalled after repair at no charge for
parts and labor. If the part or accessory was not installed by an authorized Infiniti retailer, the part or
accessory will be repaired or exchanged only. Any
needed parts replacement will be made using Genuine
Infiniti or Infiniti approved new or remanufactured
parts. Infiniti reserves the right to make changes at any
time, without notice, to production and service parts in
their specifications, colors, and materials, including
those used in connection with warranty repairs. For this
reason, when approved by Infiniti and at Infiniti’s discretion, functionally equivalent replacement parts may
be used that do not exactly match the original production part.
INFINITI LIFETIME REPLACEMENT PANEL CORROSION LIMITED WARRANTY1
Infiniti2 warrants to the Original Repairing Vehicle
Owner and subsequent owners of the vehicle that
Infiniti will either repair or replace the Genuine Infiniti
Outer Sheet Metal Replacement Panels you install or
have installed on your Infiniti vehicle should the purchased panels develop inside out rust-through corrosion perforation. Replacement sheet metal panels must
be installed on vehicles owned and operated in the
United States and Canada.
WHAT YOU MUST DO
Infiniti warrants that the replacement and refinishing of
panels will be carried out at no cost subject to the
limitations and exclusions listed below under the heading WHAT IS NOT COVERED.
Infiniti will pay for the cost of the repair, including parts,
labor, paint, and supplies necessary to repair or replace
and refinish the panels purchased.
WHAT NOT COVERED
This warranty becomes void when damage results from:
1. Accidents, collision, faulty installation, or any alteration to the panel, panels, or vehicle that could
be reasonably expected to affect the performance
of the covered panel.
2. Environmental conditions, such as hail, lightning,
or acid rain.
3. Vehicle neglect, abuse, or use of the vehicle for
unintended purposes.
4. Stone chips, scratches, or other paint damage that
lead to surface rust damage.
5. Cleaning and polishing chemicals, and solvents,
including improper undercoating, or other rust prevention materials.
The purchaser must present the original receipts and/or
repair orders to an Infiniti retailer in order to invoke this
warranty.
The retailer will then validate and verify warranty coverage prior to authorization for replacement or repair of
the panels.
WHAT INFINITI WILL DO
The repair may be completed at an authorized Infiniti
retailer’s collision repair shop or an independent collision repair shop that will install Genuine Infiniti replacement parts. Whether an Infiniti retailer collision repair
shop or independent collision repair shop completes
the repair, only authorized Infiniti retailer personnel or
authorized Infiniti personnel can approve a repair or
replacement under this warranty.
19
LIMITATION OF WARRANTIES AND OTHER
WARRANTY TERMS AND STATE LAW RIGHTS
EXTRA EXPENSES - LIMITATIONS OF DAMAGES
This warranty does not cover incidental or consequential damages such as loss of the use of the
vehicle, inconvenience or commercial loss.
ANY IMPLIED WARRANTY OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE SHALL
BE LIMITED TO THE DURATION OF THIS WRITTEN
WARRANTY.
Some states do not allow the exclusion or limitation
of incidental or consequential damages or limitations on how long an implied warranty lasts, so the
above limitations or exclusions may not apply to
you. This warranty gives you specific legal rights,
and you may also have other rights which vary from
state to state.
Infiniti does not authorize any person to create for it
any other warranty, obligation or liability in connection with this vehicle.
1 Actual warranty is provided by the dealer at time of purchase and should be read carefully. This warranty is subject to change and the applicable warranty will be that which is in effect on
the date of purchase.
2 For purposes of this warranty, Infiniti indicates Infiniti Division of Nissan North America, Inc., P.O. Box 685003, Franklin, TN 37068-5003, which distributes Infiniti vehicles in the United
States.
20
REPLACEMENT BATTERY LIMITED WARRANTY1
WHAT IS COVERED?
WHAT IS NOT COVERED?
WHAT YOU MUST DO
Infiniti2 warrants your Genuine Infiniti Replacement
Battery as described below except as stated under
“What is not covered?”
This warranty does not cover:
1. Damage or failure resulting from:
● Accident, theft, fire or freezing.
● Misuse of the battery or vehicle in which it is
installed, including the use in applications for
which the battery was not designed. Proper use
is described in the vehicle’s Owner’s Manual.
● Improper installation or battery charging.
● Vehicle electrical malfunctions not covered by
your New Vehicle Limited Warranty.
● Modification or improper repair of the vehicle or
a part of the vehicle.
● Use of parts not equivalent in quality or design
to parts supplied by Infiniti or Infiniti.
● Environmental conditions, including, but not
limited to flood, and salt spray or salt water.
2. Normal maintenance service and recharging of discharged batteries.
3. Batteries in service more than 84 months.
4. Salvage Title. This warranty does not cover damage,
failure, or corrosion to any Genuine Infiniti battery
installed in the vehicle, if the vehicle is issued a
“salvage” or similar title unless state law expressly
states otherwise. (This exclusion does not extend to a
new Genuine Infiniti battery installed in the vehicle
after the issuance of a “salvage” or similar title).
In order to obtain warranty service, you must deliver the
warranted battery or the vehicle in which the battery is
installed to an authorized Infiniti retailer in the U.S. or
Canada at your expense, with proof of purchase (parts
invoice or service repair order from an authorized Infiniti
retailer). The names and addresses of authorized Infiniti
retailers are listed in telephone directories or Infiniti.com.
This warranty covers defects in materials and workmanship.
HOW LONG IS THE WARRANTY AND WHAT
WILL INFINITI DO
If your battery becomes unserviceable within the first
24 months of service Infiniti will replace your battery,
including labor, without charge, providing the battery
was originally installed in your vehicle by an authorized
Infiniti retailer.
If the battery becomes unserviceable after 24 months of
use, Infiniti will provide a replacement battery at a reduced price, charging only for the portion of the life of
the battery actually used. This is called a “pro-rata adjustment”. You will be responsible for all labor charges
for the replacement of the battery.
This warranty and the “pro-rata adjustment” end
84 months after the date of the battery’s purchase or
installation, whichever is earlier.
If the “pro-rata adjustment” applies, you must pay for
the portion of the 84 month warrantable life that you
actually used. The amount you pay is computed in two
steps. First, the client pay percentage is determined
from the chart shown below based upon the months of
actual battery service.
Months
In Service
Client Pay
Percentage
0–24
0%
25–32
25%
33–50
50%
51–84
75%
Second, the current suggested retail price of the new
battery is multiplied by the client pay percentage. For
example, should the battery fail after 40 months of
service you would pay 50% of the suggested retail price
of the new battery.
(Continued on next page)
1 Actual warranty is provided by the dealer at time of purchase and should be read carefully. This warranty is subject to change and the applicable warranty will be that which is in effect on
the date of purchase.
2 Infiniti indicates Infiniti Division of Nissan North America, Inc. PO Box 685003, Franklin, TN 37068-5003, which distributes Infiniti vehicles and provides related consumer services in the
United States of America
REPLACEMENT BATTERY LIMITED WARRANTY1
LIMITATION OF WARRANTIES AND OTHER
WARRANTY TERMS AND STATE LAW RIGHTS
EXTRA EXPENSES-LIMITATIONS OF DAMAGES. This
warranty does not cover incidental or consequential
damages such as, but not limited to, loss of wages
or loss of use of the vehicle, inconvenience, or commercial loss.
ANY IMPLIED WARRANTY OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE SHALL
BE LIMITED TO THE DURATION OF THIS WRITTEN
WARRANTY.
Some states do not allow the exclusion or limitation
of incidental or consequential damages or
limitations, so the above limitations or exclusions
may not apply to you. This warranty gives you specific legal rights, and you may also have other
rights, which vary from state to state.
Infiniti does not authorize any person to create for it
any other warranty, obligation or liability in connection with this vehicle.
21
22
BRIDGESTONE FIRESTONE TIRE LIMITED WARRANTY
ORIGINAL EQUIPMENT PASSENGER AND
LIGHT TRUCK TIRES INCLUDING RFT TIRES
WITH RUN-FLAT TECHNOLOGY
ELIGIBILITY
This Limited Warranty covers BRIDGESTONE and FIRESTONE brand passenger and light truck tires, including
RFT and temporary spare tires, originally installed by the
vehicle manufacturer on a new vehicle. You are covered
under the terms of this Limited Warranty if the tire was
produced after July 4, 2004 (DOT serial 2704 or later)
and has been used only on the vehicle on which it was
originally installed in non-commercial service.
WHAT IS WARRANTED AND FOR HOW LONG
Before wearing down to 2/32 inch (1.6 mm) remaining
original tread depth (i.e. worn down to the top of the
built-in indicators in the tread grooves) and within
6 years from the date of purchase (proof of purchase
date required; without proof of purchase date, then
within 6 years from the date of tire manufacture), for any
reason other than those excluded in the section entitled
“What This Limited Warranty Does Not Cover,” any eligible tire that becomes unusable for any reason within
the manufacturer’s control will be replaced with an
equivalent new tire on the basis set forth in this Limited
Warranty.
WHAT THE WARRANTY DOES NOT COVER
This Limited Warranty does not cover the following:
1. Tire damage or irregular wear due to:
A. Road hazards, including, without limitation:
Puncture, cut, impact break, stone drill, bruise,
bulge, snag, etc.
2.
3.
4.
5.
B. Improper use or operation, including, without
limitation: Improper inflation pressure, overloading, tire/wheel spinning, use of an improper wheel, tire chain damage, misuse, misapplication, negligence, tire alteration, or for
racing or competition purposes.
C. Insufficient or improper maintenance, including, without limitation: Failure to rotate tires as
recommended in this manual, wheel misalignment, worn suspension components, improper
tire mounting or demounting, tire/wheel assembly imbalance, or other vehicle conditions,
defects, or characteristics.
D. Contamination or degradation by petroleum
products or other chemicals, fire or other externally generated heat, or water or other material
trapped inside the tire during mounting or inflation.
E. Improper repair. Improper repair voids this
Limited Warranty.
F. For RFT tires only, improper run-flat or low tire
pressure operation, including, without limitation: Exceeding speed, distance, or other runflat/lowpressure operation limitations.
Rapid tread wear or wear-out. Original equipment
tires have no mileage warranty.
Weather/ozone cracking after 4 years from date of
tire manufacture.
Ride disturbance or vibration after 1/32 inch
(0.8 mm) of tread wear use.
Tires with sealant, balance, or other filler material
that was not originally applied or inserted by the
tire manufacturer.
6. Tires used in commercial service.
7. Tires purchased and normally used outside the
United States and Canada.
8. The cost of applicable federal, state, and local
taxes.
9. Failure to follow any of the safety and maintenance
recommendations or warnings contained in this
manual.
This Limited Warranty is in addition to and/or may be
limited by any other applicable written warranty you
may have received concerning special tires or situations.
REPLACEMENT PRICE
Radial passenger and light truck tires adjusted under
this Limited Warranty will be replaced free of charge
during the first 25% of tread wear or within 12 months
from the date of purchase (proof of purchase date required; without proof of purchase date, then within
12 months from the date of tire manufacture), whichever occurs first. During the free replacement period,
mounting and balancing are included free of charge.
To determine the replacement price after the free tire
replacement period, the percent of used tread wear is
multiplied by the current selling price for the replacement tire(s). The appropriate taxes, mounting, balancing, disposal fee, and other service charges may be
added to the adjustment replacement price.
In Canada, the tire will be adjusted at retailers (subject
to retailer discretion) at a predetermined “Adjustment
Price.”
(Continued on next page)
BRIDGESTONE FIRESTONE TIRE LIMITED WARRANTY
REPLACEMENT WARRANTY
If you receive a replacement tire under this Limited
Warranty, it will be covered by the manufacturer’s warranty, if any, given on that tire at that time.
WHERE TO GO
Tire adjustments under this Limited Warranty will only
be made at an authorized Bridgestone Firestone retailer. Consult a phone directory (often listed in the
Yellow Pages under ⬙Tire Retailers⬙ or the internet at
www.bridgestonetire.com for the location nearest you.
CONSUMER RIGHTS
This Limited Warranty gives you specific legal rights,
and you may also have other rights which vary from
state to state or in Canada from province to province.
CONDITIONS AND EXCLUSIONS
To the extent permitted by law, Bridgestone Firestone
North American Tire, LLC disclaims all other warranties,
including but not limited to the implied warranties of
merchantability and fitness for a particular purpose and
any liability for incidental, consequential damages, loss
of time, loss of vehicle use or, inconvenience. Some
states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
This Limited Warranty applies only to consumers actually
using the tire in the United States and Canada. For warranty conditions outside the United States and Canada,
see your local Bridgestone Firestone distributor.
Obligations under this policy may not be enlarged or
altered by anyone.
In accordance with Federal Law, this Limited Warranty
has been designated as a ⬙Limited Warranty.” Nothing
in this Limited Warranty is intended to be a representation that tire failures cannot occur. This Limited Warranty
is given in the United States by Bridgestone Firestone
North American Tire, LLC, 535 Marriott Dr., Nashville, TN
37214 and in Canada by Bridgestone Firestone Canada
Inc., 5770 Hurontario St., Suite 400, Mississauga, Ontario, Canada L5R 3G5.
OWNER’S OBLIGATIONS
In order to keep this Limited Warranty valid, we require
you to have your tires regularly inspected and rotated
per the vehicle Owner’s Manual and to furnish proof of
same in order to receive an adjustment. Such proof
should show the date, mileage, and servicing location.
A sales receipt containing this information will suffice. It
is your obligation to maintain proper tire inflation pressures as specified by the vehicle manufacturer and to
operate the vehicle within tire/vehicle load capacity
and speed limitations. It is also your obligation to maintain proper wheel alignment and tire/wheel assembly
balance. To request an adjustment, you must present
the tire to an authorized Bridgestone Firestone retailer.
Complete and sign the client section of the Bridgestone
Firestone North American Tire, LLC Limited Warranty adjustment form and pay appropriate replacement price,
taxes, disposal fee, and service charges, if any.
ARBITRATION
You and Bridgestone Firestone North American Tire, LLC
agree that all claims, disputes, and controversies between you and it, including any of its agents, employees, successors, or assigns, arising out of or in connection with this Limited Warranty, or any other warranties,
23
express or implied, including a failure of warranty and
the validity of this arbitration clause, but excluding
claims for personal injury or property damage, shall be
resolved by binding arbitration between you and it,
according to the formal dispute resolution procedures
of the National Arbitration Forum, under the Code of
Procedure then in effect. This arbitration will be conducted as a document hearing. If you request any procedures beyond a document hearing, you will be responsible for all fees, including filing and
administrative fees, above and beyond the fees required for document hearings. The arbitration between
you and Bridgestone Firestone North American Tire, LLC
shall not include any other clients, be combined or
consolidated in any fashion with arbitrations involving
other clients, or proceed in any form of class action in
which the claims of numerous clients are considered
together. Any award of the arbitrator(s) may be entered
as a judgment in any court of competent jurisdiction.
The arbitrators will have no authority to award punitive
or other damages not measured by the prevailing party’s actual damages, except as may be required by statute. Information may be obtained and claims may be
filed at any office of the National Arbitration Forum or at
P.O. Box 50191, Minneapolis, MN 55405.
THE WARRANTOR
The warrantor of Bridgestone and Firestone tires is:
Bridgestone Firestone North American Tire LLC
535 Marriott Dr.
Nashville, TN 37214
(Continued on next page)
24
BRIDGESTONE FIRESTONE TIRE LIMITED WARRANTY
Please contact Bridgestone Firestone for a copy of their
“Tire Maintenance, Safety and Warranty Manual”
For Client Assistance:
1-800-847-3272
SAFETY INFORMATION
Any tire, no matter how well constructed, may fail in
use as a result of punctures, impact damage, improper inflation, overloading, or other conditions
resulting from use or misuse. Tire failure may create
a risk of serious personal injury or property damage.
To reduce risk of tire failure, we strongly recommend
you read and follow all safety information contained
in the Important Tire Safety Information section
contained in this booklet, the tire placard in the
vehicle or the Owner’s Manual.
GOODYEAR/DUNLOP TIRE LIMITED WARRANTY
HIGHWAY AUTO AND LIGHT TRUCK TIRE
REPLACEMENT AND ADJUSTMENT POLICY
(EXCLUDES GOODYEAR UNISTEEL® RADIAL
LIGHT TRUCK TIRES)
WHO IS ELIGIBLE?
You are eligible for the benefits of this Limited Warranty
if you meet all the following criteria:
쮿 You are the owner or authorized agent of the owner
of new Goodyear or Dunlop highway auto or light
truck tires supplied as Original Equipment on your
vehicle.
쮿 Your tires bear Department of Transportation prescribed tire identification numbers.
쮿 Your tires have been used only on the vehicle on
which they were originally installed according to the
vehicle manufacturer or Goodyear’s recommendations.
쮿 Your tires were purchased on or after September 1,
2012.
Light truck tires are defined as all tires identified with
the “LT” designation in the sidewall stamping.
WHAT IS COVERED AND FOR HOW LONG?
FREE TIRE REPLACEMENT
Any new Goodyear or Dunlop highway radial auto or
radial light truck tire, covered by this policy, removed
from service due to a covered warranty condition during
the first 2/32” of usable treadwear or twelve months
from date of purchase, whichever comes first, will be
replaced with a comparable new Goodyear or Dunlop
tire at no charge, including mounting and balancing.
(Without proof of purchase the date of manufacture will
be used to determine eligibility.)
ALL OTHER HIGHWAY AUTO OR LIGHT TRUCK TIRES
Any new Goodyear or Dunlop highway auto or light truck
tire, other than radial auto, radial light truck tires, removed from service due to a covered warranty condition
during the first 1/32” of usable treadwear will be replaced with a comparable new Goodyear or Dunlop tire
at no charge, including mounting and balancing.
TEMPORARY SPARE TIRES
Any Goodyear or Dunlop temporary spare tire removed
from service due to a covered warranty condition during
the first 50% of usable treadwear (1/32”) will be replaced with a comparable new Goodyear or Dunlop temporary spare tire at no charge, including mounting.
PRORATED ADJUSTMENT
Tires not eligible for free replacement that are removed
from service due to a covered warranty condition will be
replaced with a comparable new Goodyear or Dunlop
tire on a prorated basis for up to six (6) years from the
date of original new tire purchase or when the treadwear
indicators become visible (worn to 2/32”), whichever
occurs first. (Without proof of purchase the date of
manufacture will be used to determine eligibility.)
HOW WILL PRORATED CHARGES BE
CALCULATED?
Replacement price will be calculated by multiplying the
tire’s advertised retail selling price at the time of adjustment by the percentage of usable original tread that has
been worn off. You pay for mounting and balancing, and
an amount equal to the current Federal Excise Tax (F.E.T.
– U.S. only) any other applicable taxes and governmentmandated charges.
EXAMPLE: If your disabled tire had an original 8/32” of
usable treadwear and is worn to 4/32” usable tread
25
remaining, you have used 50%, and therefore must pay
50% of the advertised retail selling price of the comparable tire.
In addition, you must pay an amount equal to the full
current Federal Excise Tax (U.S. only) or any other applicable taxes and government-mandated charges for the
comparable new replacement tire at the time of adjustment. If the price of the new comparable tire is $80, the
cost to you would be $40 plus F.E.T. (U.S. only) plus any
other applicable taxes and government-mandated
charges.
WHAT IS A COMPARABLE TIRE?
A “comparable” new Goodyear or Dunlop tire will be the
same brand tire and may either be the same line of tire
or, in the event that the tire is not available, the same
brand tire with the same basic construction and quality
with a different sidewall or tread configuration. If a
higher priced tire is accepted as replacement, the difference in price will be at an additional charge to you.
Any replacement tire provided pursuant to this warranty
will be covered by the Goodyear or Dunlop warranty in
effect at the time of replacement.
ADDITIONAL PROVISIONS
A tire has delivered its full original tread life and the
coverage of this limited warranty ends when the treadwear indicators become visible (worn to 2/32”), or six
(6) years from the date of new tire purchase, whichever
occurs first. (Without proof of purchase the date of
manufacture will be used to determine eligibility.)
(Continued on next page)
26
GOODYEAR/DUNLOP TIRE LIMITED WARRANTY
LIMITATIONS
This limited warranty is applicable only in the United
States and Canada.
WHAT IS NOT COVERED BY THIS WARRANTY?
This limited warranty does not cover the following:
쮿 Tires submitted for ride disturbance complaints that
are worn beyond the first two thirty-seconds of an
inch (2/32”) tread depth or tires submitted for ride
disturbance due to damaged wheels or any vehicle
condition.
쮿 Goodyear & Dunlop do not warrant or give credit in
any adjustment transaction for any kind of material
added to a tire (e.g., tire fillers, sealants, balancing
substances) after the tire leaves a factory producing
Goodyear or Dunlop tires, nor will it adjust any tire
that has failed as a result of adding such material.
쮿 Irregular wear or damage due to mechanical condition of the vehicle, improper inflation, overloading,
high speed spin-up, misapplication, misuse, negligence, racing, use of tire chains, improper mounting
or demounting, improper repair, wreck, collision or
fire.
쮿 Road hazards (includes, but not limited to, punctures, cuts, snags, impact breaks, etc.).
쮿 Any tire that, after leaving a factory producing Goodyear or Dunlop tires, has been intentionally altered
to change its appearance (e.g., white inlay on a black
tire or regrooved).
쮿 Tires with weather-cracking that were purchased
more than four (4) years prior to presentation for
adjustment or, if purchase date cannot be verified,
manufactured more than four years prior to presentation for adjustment.
쮿
쮿
쮿
쮿
쮿
쮿
쮿
Tires removed from service due to improper repairs.
Temporary spare tires used on vehicles used in racing and on passenger cars in special applications
such as police pursuit service.
Goodyear Unisteel Commercial Radial Light Truck
Tires.
Loss of time, inconvenience, loss of vehicle use,
incidental or consequential damages.
Tires supplied as Original Equipment are not eligible
for any tread life warranty consideration.
Cosmetic weather checking.
Low tire pressure-monitoring system - refer to vehicle
manufacturer’s warranty.
WHAT ARE YOUR LEGAL RIGHTS?
No Representative or Dealer has authority to make any
representation, promise, or agreement on behalf of
Goodyear or Dunlop except as stated herein.
Any tire, no matter how well constructed, may fail in
service or otherwise become unserviceable due to conditions beyond the control of the manufacturer. Under
no circumstances is this warranty a representation that
a tire failure cannot occur.
This warranty gives you specific legal rights and you may
also have other rights that vary from state to state or
province to province.
DISCLAIMER: THIS WARRANTY IS IN LIEU OF, AND
GOODYEAR HEREBY DISCLAIMS, ANY AND ALL OTHER
WARRANTIES AND REPRESENTATIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND NO OTHER WARRANTY OR
REPRESENTATION OF ANY KIND IS MADE BY GOODYEAR
OR SHALL BE IMPLIED BY LAW.
LIMITATION OF DAMAGES: IN NO EVENT AND UNDER NO
CIRCUMSTANCE SHALL GOODYEAR BE LIABLE TO THE
BUYER FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, LOST PROFIT, LOSS OF BUSINESS, LOSS
OF GOODWILL OR REPUTATION, PUNITIVE OR OTHER
DAMAGE, COST (INCLUDING FOR REPLACEMENT TRANSPORTATION), EXPENSE OR LOSS OF ANY KIND. SOME
STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION
OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE
ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO
YOU.
HOW DO YOU OBTAIN AN ADJUSTMENT?
A. You must present the tire to be adjusted to an authorized Goodyear or Dunlop service facility. Tires replaced on an adjustment basis become the property
of The Goodyear Tire & Rubber Company, Goodyear
Dunlop Tires North America, Ltd. or Goodyear
Canada Inc.
B. You must pay for taxes and any additional services
you order at the time of adjustment plus any additional service that may be unique to your application, e.g. Tire Pressure Monitoring System.
C. You must submit your claim on an approved claim
form supplied by an authorized Goodyear or Dunlop
service facility. The form must be filled out completely and signed, where you the owner or your
authorized agent presented the tire for adjustment.
(Continued on next page)
GOODYEAR/DUNLOP TIRE LIMITED WARRANTY
SAFETY WARNINGS
Property damage, serious injury or death may result
from:
쮿 TIRE
FAILURE DUE TO UNDERINFLATION/
OVERLOADING / MISAPPLICATION.
Follow the vehicle Owner’s Manual or tire placard in
vehicle.
쮿 TIRE FAILURE DUE TO IMPACT DAMAGE /
IMPROPER MAINTENANCE.
Tires should be inspected regularly by a qualified
technician for signs of damage, such as punctures or
impacts.
쮿 TIRE FAILURE DUE TO IMPROPER REPAIRS.
See Rubber Manufacturer’s Association (RMA) established repair procedures at www.rma.org and/or
go to www.goodyear.com for information on proper
repair procedures.
쮿 EXPLOSION OF TIRE/RIM ASSEMBLY DUE TO
IMPROPER MOUNTING.
Only specially-trained persons should mount tires.
When mounting tires, use safety cage and clip-on
extension air hose to inflate.
쮿 FAILURE TO MOUNT RADIAL TIRES ON APPROVED
RIMS.
쮿 FAILURE TO DEFLATE SINGLE OR DUAL ASSEMBLIES
COMPLETELY BEFORE DEMOUNTING.
쮿 TIRE SPINNING.
On slippery surfaces such as snow, mud, ice, etc., do
not spin tires in excess of 35 mph (55 kph), as
indicated on the speedometer.
쮿 EXCESSIVE WHEEL SPINNING.
This can also result in tire disintegration or axle failure.
WARNING: Vehicle handling, traction, ride comfort and
other performance parameters may be significantly affected by a change in tire size or type. Before replacing
tires, always consult and follow the vehicle Owner’s
Manual because some vehicle manufacturers prohibit
changing tire size. When selecting tires that are different
from the original equipment size make certain: (1) The
tires have adequate load carrying capacity based on the
vehicle placard, (2) The tires have sufficient inflation
pressure to carry the load and (3) There is proper clearance with no interference points between the tire and
vehicle. The consumer must be aware to always drive
safely and obey all traffic laws. Avoid sudden, sharp
turns or lane changes. Failure to follow any of these
warnings may result in loss of control of the vehicle,
leading to an accident and serious injury or death.
TIRE CARE AND MAINTENANCE GUIDE
The easiest way to help ensure satisfactory mileage and
performance from your Goodyear or Dunlop tires is to
give them a simple but frequent (at least monthly) inspection for proper inflation, even treadwear, and the
presence of any damage.
DO MAINTAIN PROPER INFLATION PRESSURE
IN YOUR TIRES
Proper inflation pressure is necessary for optimum tire
performance, safety and fuel economy. Check inflation
pressures at least once a month and before long trips. Use
an accurate tire pressure gauge. Always check pressures
when the tires are cold (when the vehicle has been driven
less than one mile). If you must check inflation when the
tires are hot, add 4 psi (27 kPa) to the recommended cold
27
inflation pressure. It is difficult to tell just by looking at
radial tires whether they are underinflated.*
Furthermore, when operating a vehicle equipped with
radial tires, it is difficult to notice when a tire has gone
flat or nearly flat since the “feel” of the vehicle does not
change significantly.
*Evidence of air loss or repeated underinflation always
requires expert inspection to determine the source of
leakage and tire removal to determine repairability. To
avoid injury, NEVER attempt to reinflate a tire that has
been run severely underinflated.
Progressive air loss may result from punctures, cuts, curbing, impacts or partial bead unseating. Some fitment
causes for air loss are (1) incomplete bead seating, (2)
bead tearing caused by a machine tool due to insufficient
lubrication or improper adjustment, (3) leaking valve core
or rubber valve components should be replaced when
problems are detected and whenever tires are replaced.
Always maintain inflation pressure at the level recommended by the vehicle manufacturer as shown on the
vehicle placard, vehicle certification label or in the vehicle Owner’s Manual:
Underinflation is the leading cause of tire failure and may
result in severe cracking, component separation or “blowout.” It reduces tire load capacity, allows excessive sidewall flexing and increases rolling resistance, resulting in
heat and mechanical damage. Maintaining proper inflation pressure is the single most important thing you can do
to promote tire durability and maximize tread life.
Overinflation increases stiffness, which may deteriorate
ride and generate unwanted vibration. Overinflation
also increases the chances of impact damage.
(Continued on next page)
28
GOODYEAR/DUNLOP TIRE LIMITED WARRANTY
DON’T OVERLOAD YOUR VEHICLE OR TIRES
DO CHECK YOUR TIRES FOR WEAR
THE CONVENIENCE (TEMPORARY) SPARE
Check your vehicle Owner’s Manual to determine the
load limits. Overloading your vehicle places stress on
your tires and other critical vehicle components. Overloading a vehicle can cause poor handling, increased
fuel consumption and may cause tire failure. Overloading your tires can result in severe cracking, component
separation or ⬙blowout⬙.
Always remove tires from service when they reach two
thirty-seconds of an inch (2/32) remaining tread depth.
All new tires have treadwear indicators which appear as
smooth banks in the tread grooves when they wear to
the two thirty-seconds of an inch (2/32) level. Many wet
weather accidents result from skidding on bald or nearly
bald tires. Excessively worn tires are also more susceptible to penetrations.
The Convenience (Temporary) Spare is designed, built,
and tested to the high engineering standards set by
North America’s leading car manufacturers and to
Goodyear and Dunlop’s own high standards of quality
control. It is designed to take up a minimum of storage
space and, at the same time, fulfill the function of a
spare tire when needed. The spare is kept in its storage
space, fully inflated at 60 psi. To be sure it is always
ready for use, the air pressure should be checked on a
regular basis.
The Convenience (Temporary) Spare can be used in
combination with the original tires on your vehicle. You
can expect a tire tread life of up to 3,000 miles
(4,800 kilometers), depending on road conditions and
your driving habits. To conserve tire tread life, return the
spare to the storage area as soon as it is convenient to
have the standard tire repaired or replaced.
Never fit your vehicle with new tires that have less load
capacity than shown on the vehicle tire placard and
remember that optimum rim width is important for
proper tire load distribution and function.
The maximum load capacity stamped on the sidewalls
of P-Metric & European Metric tires is reduced by 10%
when used on a light truck, utility vehicle or trailer.
Never fit P-Metric or European Metric tires to light trucks
that specify LT-type replacement tires.
DON’T SPIN YOUR TIRES EXCESSIVELY
Avoid excessive tire spinning when your vehicle is stuck
in snow, ice, mud or sand. The centrifugal forces generated by a free-spinning tire/wheel assembly may cause
sudden tire explosion resulting in vehicle damage
and/or serious personal injury to you or a bystander.
Never exceed 35 mph/55 km/h, as indicated on your
speedometer. Use a gentle backward and forward rocking motion to free your vehicle for continued driving.
Never stand near or behind a tire spinning at high
speeds. For example, while attempting to push a vehicle
that is stuck or when an on-the-car spin balance machine is in use.
DO CHECK YOUR TIRES FOR DAMAGE
Frequent (at least monthly) inspection of your tires for
signs of damage and their general condition is important for safety. If you have any questions, have your tire
Dealer inspect them. Impacts, penetrations, cracks,
knots, bulges or air loss always require tire removal and
expert inspection. Never perform a temporary repair or
use an inner tube as a substitute for a proper repair.
Only qualified persons should repair tires.
PROPER TIRE REPAIR NOTE:
Goodyear and Dunlop do not warrant any inspection or
repair process. The repair is entirely the responsibility of
the repairer and should be made in accordance with
established Rubber Manufacturers Association (RMA)
procedures.
TIRE PRESSURE MONITORING SYSTEM ALERT
Refer to your vehicle Owner’s Manual for more information on what to do if the tire pressure warning system
activates.
The Convenience (Temporary) Spare weighs less than a
standard tire so it’s easier to handle. It also helps reduce the total car weight which contributes to fuel
economy.
The wheels used with the Convenience (Temporary)
Spare are specifically designed for use with high pressure spares and should never be used with any other
type tire.
(Continued on next page)
GOODYEAR/DUNLOP TIRE LIMITED WARRANTY
DON’T ATTEMPT TO MOUNT YOUR OWN TIRES
Serious injury or Death may result from explosion of
tire/ rim assembly due to improper mounting procedures. Follow tire manufacturer’s instructions and
match tire diameter to rim diameter. Mount light truck
radials on rims approved for radial service. Do not apply
bead sealer. This can inhibit bead seating. Lubricate
beads and tire rim (including tube or flap) contact surfaces. Lock assembly on mounting machine or place in
safety cage. STAND BACK and never exceed 40 psi to
seat beads. Never use a volatile substance or a rubber
“donut” (also known as a bead expander or “O-Ring”) to
aid bead seating. Only specially-trained persons should
mount tires.
DON’T MIX TIRES OF DIFFERENT SIZES AND
TYPES ON THE SAME AXLE
For optimum handling and control, Goodyear and Dunlop recommend fitment of four (4) tires of the same type
and size unless otherwise specified by the vehicle
manufacturer.
WARNING: Before you replace your tires, always consult
the vehicle Owner’s Manual and follow the vehicle
manufacturer’s replacement tire recommendations. Vehicle handling may be significantly affected by a change
in tire size or type. When selecting tires that are different
than the Original Equipment size, see a professional
installer in order to make certain that proper clearance,
load carrying capacity and inflation pressure is selected. Never exceed the maximum load capacity and
inflation pressure listed on the sidewall of the tire. Always drive safely and obey all traffic laws. Avoid sudden, sharp turns or lane changes. Failure to follow this
warning may result in loss of control of the vehicle,
leading to an accident and serious injury or death.
When replacing tires, you must maintain the outside
diameter and load carrying capacity of the Original
Equipment tire. Inflation pressure may need to be adjusted to avoid overloading the tire. Consult the Tire &
Rim Association Load and Inflation Tables, ETRTO or
JATMA standards for correct load and inflation information.
NEVER FIT TIRES TO A VEHICLE THAT HAVE
LESS LOAD CARRYING CAPACITY THAN AS
REQUIRED BY THE ORIGINAL EQUIPMENT
MANUFACTURER
Examples: Many vehicles, such as large passenger
vans, require Load Range E tires as designated by the
vehicle manufacturer. Fitment of a tire, such as a Load
Range D, with less carrying capacity is not allowed.
In other cases, tires of the same size may carry different
load indexes in the service description. You must make
certain the replacement tires fitted to the vehicle have a
load carrying capacity equal to or greater than what the
Original Equipment manufacturer specifies.
NOTE:
Goodyear manufactured and/or marketed EuropeanMetric passenger tires and P-Metric passenger tires are
interchangeable as long as they have the same section
width, same aspect ratio, same rim diameter. Caution:
Never substitute a “Standard Load” (SL) tire for an Extra
Load (XL) tire. If the vehicle was originally equipped
with “Extra Load” (XL) tires, replace those tires with
similar sized XL tires.
29
FOLLOW THESE ADDITIONAL GUIDELINES
When installing only two tires, fit the tires with the
deepest tread depth on the rear axle. If radials and
non-radials must be fitted to the same vehicle, fit radials
on rear axle. Never mix radials and non-radials on the
same axle. When fitting snow tires or all-season tires to
performance vehicles, always fit in sets of four. It is not
recommended to fit tires with different speed ratings. If
tires with different speed ratings are installed on a vehicle, they should be installed with like pairs on the
same axle. The speed capability of the vehicle will become limited to that of the lowest speed rated tires.
Use of lift kits with some vehicle/tire combinations can
cause instability. When changing tire sizes, always consult Dealer for optimum rim width and carefully check
vehicle/tire clearances.
RETREADED TIRES
Retreaded passenger and light truck tires are not warranted by Goodyear and Dunlop for any reason. Goodyear and Dunlop speed ratings and U.S. Department of
Transportation test compliance certifications are voided
for retreaded tires.
DO MAINTAIN VEHICLE SUSPENSION, WHEEL
ALIGNMENT AND BALANCE AND ROTATE YOUR
TIRES
Lack of rotation, worn suspension parts, underinflation/
overinflation, wheel imbalance and misalignment can
cause vibration or irregular tire wear. Rotate your tires
according to your vehicle manufacturer’s recommendations or at maximum intervals of 6,000 miles/10,000 km.
(Continued on next page)
30
GOODYEAR/DUNLOP TIRE LIMITED WARRANTY
FOR ADDITIONAL INFORMATION, SEE THE “BE TIRE
SMART/PLAY YOUR PART BROCHURE” PUBLISHED BY
THE RUBBER MANUFACTURERS ASSOCIATION (RMA). A
COPY OF THIS BROCHURE CAN BE DOWNLOADED FROM
THE RMA WEBSITE:
www.rma.org/publications/consumer_tire_information
You must go to an authorized Goodyear or Dunlop outlet
for replacement tires and all warranty service.
TIRE SERVICE LIFE
Tires are designed and built to provide many thousands
of miles of excellent service. For maximum benefit, tires
must be maintained properly to avoid tire damage that
may result in removal from service before the tread is
worn down to minimum depth.
It is not practical to accurately predict the service life of
any specific tire in chronological time since service conditions vary widely. The serviceability of a tire over time
is a function of the storage and service conditions (inflation pressure, load, speed, road hazard injury, etc.) to
which a tire is subjected. Consumers should not rely
solely on the appearance of the tire, but should be
aware of any change in dynamic performance such as
increased air loss, noise or vibration, which could be a
sign to remove the tire. Therefore, it is essential to have
tires, including spares, inspected regularly (at least
monthly) for proper inflation pressure, damage and
treadwear.
FOR SERVICE ASSISTANCE OR INFORMATION, FIRST
CONTACT THE NEAREST GOODYEAR OR DUNLOP RETAILER.
1)
2)
For assistance in locating the nearest Goodyear or Dunlop Retailer, look in the Yellow
Pages under Tire Dealers – New.
Go to www.goodyear.com for U.S. or www.
goodyear.ca for Canada.
For Dunlop tires, go to www.dunloptires.com
for U.S. & Canada.
If additional assistance is required, call the
Customer Assistance Center
at 1-800-321-2136 for U.S. or
1-800-387-3288 for Canada.
Or write to:
Customer Assistance Center
Dept 728
1144 East Market Street
Akron, OH 44316-0001
Check your vehicle’s Owner’s Manual (or your vehicle)
to determine if it is equipped with run-flat (extended
mobility) tires. If your vehicle is equipped with run-flat
tires, the following applies:
RUN-FLAT TECHNOLOGY EXTENDED MOBILITY TECHNOLOGY (EMT™), RUNONFLAT® (ROF) AND DUNLOP
SELF-SUPPORTING TECHNOLOGY (DSST®) ORIGINAL
EQUIPMENT TIRES
IMPORTANT SAFETY INFORMATION
OPERATIONAL MONITORING
The information contained in this Limited Warranty Brochure applies only to the Original Equipment tires supplied with your vehicle. In order for Goodyear Run-Flat
(Extended Mobility Technology [EMT], RunOnFlat [ROF])
or Dunlop Run-Flat (Dunlop Self- Supporting Technology
[DSST]) tires to obtain the performance criteria stated
within this Limited Warranty, Goodyear or Dunlop RunFlat tires must use specific parts, such as a low tire
pressuremonitoring system authorized by the Original
Equipment vehicle manufacturer.
RUN-FLAT TIRE FEATURE:
The Goodyear or Dunlop Run-Flat tire is a highperformance tire with a remarkable feature: It can operate for limited distances with very low or even no inflation pressure (refer to your Vehicle Owner’s Manual for
these limitations). This is an important benefit, especially if inflation loss occurs at a location where immediately stopping your vehicle could be hazardous.
TIRE PRESSURE MONITORING SYSTEM ALERT
Refer to your vehicle Owner’s Manual for more information on what to do if the tire pressure warning system
activates.
(Continued on next page)
GOODYEAR/DUNLOP TIRE LIMITED WARRANTY
WARNING
If the tire pressure-monitoring system signals an alert,
follow these safety precautions to prevent a loss of
vehicle control that could result in serious personal
injury or death:
● Slow your speed. Do not exceed 50 mph (80 kph).
● Avoid hard cornering, hard braking and severe handling maneuvers.
● Avoid potholes and other road hazards.
Remember that when your tires have lost air pressure,
your vehicle’s handling capability is reduced, particularly during severe maneuvers.
TO PROLONG TIRE LIFE DURING A SYSTEM ALERT
The Goodyear or Dunlop Run-Flat tire can be driven at
low or zero air pressure (refer to your vehicle Owner’s
Manual for these limitations). To help prolong the life of
a tire operating under low-inflation conditions, drive at
a speed as far below 50 mph (80 kph) as possible. Also,
drive the shortest distance possible before obtaining
tire service. Taking these precautions will increase the
chance that your tire will be repairable.
SERVICE AFTER A SYSTEM ALERT
To obtain service after operating under low-inflation
conditions, contact your Goodyear or Dunlop Run-Flat
service facility. Trained service personnel will inspect
your tires to determine if they are in need of repair or
replacement. To locate the nearest authorized Goodyear
or Dunlop Run-Flat service facility, call 1-800GOODYEAR (1-800-466-3932).
WARNING
Because of the unique characteristics of Run-Flat tires,
the wheels on which they are mounted and your vehicle’s tire pressure monitoring system, all tire service
work other than routine inflation maintenance and external inspections must be performed by service personnel at a Goodyear or Dunlop Run-Flat service facility.
Do not attempt to mount or demount Run-Flat tires yourself; serious injury or death could result. Only specially
trained persons should mount, demount and repair
Run-Flat tires, and more than 40 psi (270 kPa) may be
required to seat beads. A safety cage and clip-on extension air hose must be used if more than 40 psi (270kPa)
is need to seat beads.
TIRE REPAIR
Like any other Goodyear or Dunlop speed-rated, highperformance tire, the Goodyear or Dunlop Run-Flat tire
may be repaired to correct a puncture in the tread, but
PROPER MATERIALS AND PROCEDURES MUST BE USED.
Contact a Goodyear or Dunlop Run-Flat service facility
for information on proper repairs. For the location of the
nearest facility, call 1-800-GOODYEAR (1-800-4663932).
WARNING
Goodyear and Dunlop Run-Flat tires are designed for use
only on certain original equipment wheels supplied with
a properly operating low tire pressure-monitoring system. If applied to a vehicle without a properly operating
low tire pressure-monitoring system, the tires may fail
when operated in an underinflated condition, resulting
in loss of vehicle control and possible serious injury or
death. Application of these tires to a vehicle not
equipped with specified operational low tire pressuremonitoring system constitutes improper and unsafe use
of this product.
31
OPERATIONAL MONITORING
The information contained in this Limited Warranty Brochure applies only to the Original Equipment tires supplied with your vehicle. In order for Goodyear Run-Flat
(Extended Mobility Technology [EMT], RunOnFlat [ROF])
or Dunlop Run-Flat (Dunlop Self- Supporting Technology
[DSST]) tires to obtain the performance criteria stated
within this Limited Warranty, Goodyear or Dunlop RunFlat tires must use specific parts, such as a low tire
pressure monitoring system authorized by the Original
Equipment vehicle manufacturer.
RUN-FLAT TIRE FEATURE:
The Goodyear or Dunlop Run-Flat tire is a highperformance tire with a remarkable feature: It can operate for limited distances with very low or even no inflation pressure (refer to your Vehicle Owner’s Manual for
these limitations). This is an important benefit, especially if inflation loss occurs at a location where immediately stopping your vehicle could be hazardous.
TIRE PRESSURE MONITORING SYSTEM ALERT
Refer to your vehicle Owner’s Manual for more information on what to do if the tire pressure warning system
activates.
(Continued on next page)
32
GOODYEAR/DUNLOP TIRE LIMITED WARRANTY
WARNING
If the tire pressure-monitoring system signals an alert,
follow these safety precautions to prevent a loss of
vehicle control that could result in serious personal
injury or death:
● Slow your speed. Do not exceed 50 mph (80 kph).
● Avoid hard cornering, hard braking and severe handling maneuvers.
● Avoid potholes and other road hazards.
Remember that when your tires have lost air pressure,
your vehicle’s handling capability is reduced, particularly during severe maneuvers.
TO PROLONG TIRE LIFE DURING A SYSTEM
ALERT
The Goodyear or Dunlop Run-Flat tire can be driven at
low or zero air pressure (refer to your vehicle Owner’s
Manual for these limitations). To help prolong the life of
a tire operating under low-inflation conditions, drive at
a speed as far below 50 mph (80 kph) as possible. Also,
drive the shortest distance possible before obtaining
tire service. Taking these precautions will increase the
chance that your tire will be repairable.
SERVICE AFTER A SYSTEM ALERT
To obtain service after operating under low-inflation
conditions, contact your Goodyear or Dunlop Run-Flat
service facility. Trained service personnel will inspect
your tires to determine if they are in need of repair or
replacement. To locate the nearest authorized Goodyear
or Dunlop Run-Flat service facility, call 1-800GOODYEAR (1-800-466-3932).
WARNING
Because of the unique characteristics of Run-Flat tires,
the wheels on which they are mounted and your vehicle’s tire pressure monitoring system, all tire service
work other than routine inflation maintenance and external inspections must be performed by service personnel at a Goodyear or Dunlop Run-Flat service facility.
Do not attempt to mount or demount Run-Flat tires yourself; serious injury or death could result. Only specially
trained persons should mount, demount and repair
Run-Flat tires, and more than 40 psi (270 kPa) may be
required to seat beads. A safety cage and clip-on extension air hose must be used if more than 40 psi (270kPa)
is needed to seat beads.
TIRE REPAIR
Like any other Goodyear or Dunlop speed-rated, highperformance tire, the Goodyear or Dunlop Run-Flat tire
may be repaired to correct a puncture in the tread, but
PROPER MATERIALS AND PROCEDURES MUST BE USED.
Contact a Goodyear or Dunlop Run-Flat service facility for
information on proper repairs. For the location of the nearest facility, call 1-800-GOODYEAR (1-800-466-3932).
WARNING
Goodyear and Dunlop Run-Flat tires are designed for use
only on certain original equipment wheels supplied with
a properly operating low tire pressure-monitoring system. If applied to a vehicle without a properly operating
low tire pressure-monitoring system, the tires may fail
when operated in an underinflated condition, resulting
in loss of vehicle control and possible serious injury or
death. Application of these tires to a vehicle not
equipped with specified operational low tire pressuremonitoring system constitutes improper and unsafe use
of this product.
MICHELIN PASSENGER AND LIGHT TRUCK TIRE LIMITED WARRANTY
WHO IS COVERED
●
The original owner of a Michelin Passenger or Light Truck
tire which bears the Michelin name and complete DOT
identification number.
●
WHAT IS COVERED AND FOR HOW LONG
Michelin Passenger and Light Truck tires, used in normal
service on the vehicle on which they were originally
fitted and in accordance with the maintenance recommendations and safety warnings contained in the Owner’s Manual and in the Important Tire Safety Information Section of this booklet, are covered by this warranty
against defects in workmanship and material for the life
of the original usable tread, or 6 years from the date of
purchase, whichever comes first. At that time, all warranties, express or implied, are terminated. The usable
tread is the original tread down to the level of the tread
wear indicators - 2/32nds of an inch (1.6mm) of tread
remaining. Date of purchase is documented by new
vehicle registration or tire sales invoice. If no proof of
purchase, coverage will be based on date of manufacture.
WHAT IS NOT COVERED
Tires which become unserviceable due to:
● Road hazard injury (e.g., a cut, snag, bruise, impact
damage, puncture, whether repairable or not);
● Incorrect mounting of the tire, tire/wheel imbalance,
or improper repair;
● Underinfation, overinflation, improper maintenance
or other abuse;
● Mechanical irregularity in the vehicle such as wheel
misalignment resulting in uneven or rapid wear;
Accident, fire, chemical corrosion, tire alteration, or
vandalism;
Ozone or weather cracking.
WHAT MICHELIN WILL DO
PASSENGER AND LIGHT TRUCK TIRES
A tire which becomes unserviceable due to a condition
covered by this warranty will be replaced with a comparable new Michelin tire, free of charge, when 2/32nds of
an inch (1.6mm) or less of the original tread is worn, (or
25% or less, whichever is most beneficial to the user) and
within 12 months of the date of purchase. Mounting and
balancing of tires is included. The cost of any other service
charges or applicable taxes are payable by the user.
When more than 2/32nds of an inch of original tread
has been worn (or more than 25%, whichever is most
beneficial to the user) or after 12 months from date of
purchase, the user must pay the cost of a comparable
new Michelin passenger or light truck replacement tire
on a pro-rata basis. The retailer shall determine the
charge by multiplying the percentage of the original
usable tread worn by the current actual selling price at
the adjustment location or the price on the current Michelin Base Price List, whichever is lower. This List is
based on a predetermined price intended to fairly represent the actual selling price of the tire. The cost of
mounting, balancing and any other service charges or
applicable taxes are payable by the user.
WHAT THE CONSUMER MUST DO
When making a claim under the terms of this warranty,
the consumer must present the tire to an authorized
Michelin Retailer. To locate an Authorized Tire Retailer,
check the yellow pages under “Tire Retailers - Retail.”
33
The vehicle on which the tire was used should be available for inspection.
It is essential that you read and understand the safety
and maintenance recommendations (see Safety Maintenance Information) for your tires.
CONDITIONS AND EXCLUSIONS
THIS WARRANTY DOES NOT PROVIDE COMPENSATION
FOR LOSS OF TIME, LOSS OF USE OF VEHICLE, INCONVENIENCE OR CONSEQUENTIAL DAMAGE. TIRES PRESENTED FOR CLAIM REMAIN THE PROPERTY OF THE CONSUMER AND MICHELIN ACCEPTS NO RESPONSIBILITY
FOR LOSS OF, OR DAMAGE TO, TIRES WHICH ARE IN THE
CUSTODY OR CONTROL OF A MICHELIN TIRE RETAILER
FOR THE PURPOSES OF INSPECTION FOR WARRANTY
ADJUSTMENT. IN THE EVENT OF A DISPUTED CLAIM, THE
CONSUMER MUST MAKE THE TIRE AVAILABLE FOR FURTHER INSPECTION.
NO MICHELIN REPRESENTATIVE, EMPLOYEE OR RETAILER HAS THE AUTHORITY TO MAKE OR IMPLY ANY
REPRESENTATION, PROMISE OR AGREEMENT, WHICH
IN ANY WAY VARIES THE TERMS OF THIS WARRANTY.
THIS WARRANTY APPLIES ONLY IN THE UNITED STATES
AND CANADA.
CONSUMER RIGHTS
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS,
AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY
FROM STATE TO STATE AND PROVINCE TO PROVINCE.
(Continued on next page)
34
MICHELIN PASSENGER AND LIGHT TRUCK TIRE LIMITED WARRANTY
SAFETY MAINTENANCE INFORMATION
Read your vehicle Owner’s Manual, the information on
the sidewall of your tires, the vehicle tire information
placard and the Important Tire Safety Information section of this booklet for essential safety and maintenance
information.
THE WARRANTOR
The warrantor of Michelin Tires is Michelin North
America, Inc. 1 Parkway South, P.O. Box 19001, Greenville, South Carolina 29602-9001.
For Client Assistance: 1-800-TIRE HELP (800- 847-3435)
- U. S. 1-800-461-8473 - Canada (outside Quebec)
1-800-565-7638 - Canada (Quebec)
DANGER
Disregarding any of the safety precautions and instructions contained in the Owner’s Manual or the
Important Tire Safety Information in this booklet
may result in tire failure or explosion causing serious personal injury or death.
CONTINENTAL/GENERAL TIRE LIMITED WARRANTY
CONTINENTAL/GENERAL TIRE LIMITED
WARRANTY AND ADJUSTMENT POLICY
This Limited Warranty and Adjustment (the “Policy”) is
issued by Continental Tire North America, Inc. (the “Company”) and is applicable for Continental/General-brand
original equipment tires and is a promise of replacement
under certain specified conditions. This Policy applies to
tires in normal service displaying adjustable conditions
(see Section 4) and does not require the existence of a
workmanship or material related condition in order to
qualify for adjustment. THIS POLICY IS NOT A WARRANTY
THAT YOUR TIRE WILL NOT FAIL OR BECOME UNSERVICEABLE IF NEGLECTED OR MISTREATED.
If an eligible Passenger or Light Truck or Serva-Spare
tire, used in normal service, becomes unserviceable
from a condition other than those listed under Section 4, during or after the time or treadwear periods
shown below, it will be replaced with a comparable **
new Continental or General brand tire according to (A)
and (B) below.
(A)
Free Replacement Policy:
Time*
Treadwear
Passenger
Tire
First 12 Months or First
2/32nds, (whichever comes
first). Mounting & balancing
included free of charge.
Owner pays all applicable
taxes.
Light Truck
Tire
First 12 Months or First
2/32nds,(whichever comes
first). Mounting & balancing
included free of charge.
Owner pays all applicable
taxes. (Excluding F.E.T.)
Serva-Spare
No Time Limit First 1/32nd,
Mounting & balancing included free of charge. Owner
pays all applicable taxes.
1. ELIGIBILITY
a. This Policy applies to the owner of Passenger Car,
Light Truck and Serva-Spare tires bearing Continental and General brand name and serial numbers, and
operated in normal service.
b. Eligible tires must be the original equipment tires,
used on the vehicle on which they were originally
installed by the vehicle manufacturer.
c. Tires branded “used” are not eligible under this Policy.
2. WHAT IS THE ADJUSTMENT POLICY AND
FOR HOW LONG?
Limited warranty coverage is for a maximum period of
72 months from the date of purchase * , determined by
the new vehicle registration date or new vehicle sales
invoice showing date of purchase.
(B)
35
Pro Rata Replacement Policy:
Passenger/Light Truck Tires
After the ⬙Free Replacement Policy⬙ expires (set forth in section 2A), and the
tire is still within 72 months from the
date of purchase*, you will pay, on a
pro rata basis, for a comparable** new
Continental or General brand replacement tire. A tire is eligible for an adjustment on a pro rata basis until the tread
is worn down to the tread wear indicators (2/32nds of an inch of tread
remaining). The tire tread is worn out at
this point and this Policy ends regardless of time period. Owner pays all applicable taxes (including F.E.T.), mounting and balancing charges.
Serva-Spare Tires
After the “Free Replacement Policy”
expires (set forth in section 2A), no
adjustment will be made.
(Continued on next page)
* At the time of claim, you need to present your new vehicle registration or new vehicle sales invoice showing date of purchase. If satisfactory proof-of-purchase date is not provided, the D.O.T.
certification date of manufacture (tire serial number) will be used.
** A “comparable” new Continental or General brand tire may be either the same tire line or the same basic construction but with a different sidewall or tread configuration. If a higher-priced
tire is accepted as replacement, the owner will pay the difference in price. Any tire replaced under this Policy will be covered by the current Continental or General Tire Limited Warranty and
Adjustment Policy
36
CONTINENTAL/GENERAL TIRE LIMITED WARRANTY
3. HOW A PRO RATA PRICE IS CALCULATED
The replacement tire price will be determined by multiplying the percentage of the usable tread worn by the Retailer’s Selling Price (excluding all applicable taxes) at the time
of the adjustment or the Continental/General brand current
published Adjustment Base Price, whichever is lower. The
usable tread is the original tread down to the tread wear
indicators (2/32nds of an inch of tread remaining). The
Adjustment Base Price is intended to fairly represent a
Retailer’s Selling Price for the same or comparable tire.
4. WHAT IS NOT COVERED BY THE
ADJUSTMENT POLICY
a. The following conditions are not covered:
Road Hazard: Cuts, snags, punctures, bruises or impact
breaks and any damage caused by puncture or tire repair.
Ride/Vibration: After “Free Replacement Policy” (set
forth in section 2A) expires.
Tire Damage or Failure Resulting From Improper Operation or Maintenance: Load, speed, and inflation practices
causing excessive operational temperatures to exceed
the tire capabilities.
Tire damage (including irregular treadwear) or failure resulting from: improper mounting or demounting, damaged rim, wheel alignment, tire trueing, chain damage,
brakes or any similar mechanical problem, extreme temperature exposure, misuse, negligence, and abusive
driving such as tire spinning, racing or accident damage.
Tire failure resulting from intentional alterations: such as
adding a white inlay on a blackwall or sealant materials.
Age Conditions: Weather checking/cracking coverage is
for a maximum period of 48 months from the date of
purchase.
b. General Exclusions Tire(s) submitted for an adjustment in service for
longer than 72 months from date of purchase*, are
not covered by this policy.
Tire(s) on any vehicle registered and normally operated outside the United States and Canada are not
covered under this Policy. For tires on vehicles normally operated outside the United States and
Canada, see the nearest Continental or General Tire
retailer or distributor for local coverage.
Tire(s) transferred from the vehicle on which they
were originally installed are not covered under this
Policy.
Company does not offer tread wearout coverage up
to a predetermined mileage under this Policy.
Tire(s) used in racing related activities or competitive events are not covered by this Policy.
THIS LIMITED WARRANTY IS IN LIEU OF ALL OTHER
WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT
NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE. NO OTHER
WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT
NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE, ARE MADE OR
INTENDED BY COMPANY. COMPANY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. ANY IMPLIED WARRANTIES, INCLUDING, BUT
NOT LIMITED TO, ANY WARRANTY OF MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED
IN DURATION TO THE DURATION OF THIS WRITTEN WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON
HOW LONG AN IMPLIED WARRANTY LASTS, SO THE
ABOVE LIMITATION MAY NOT APPLY TO YOU.
NO COMPANY EMPLOYEE OR RETAILER HAS THE AUTHORITY TO MAKE ANY WARRANTY, REPRESENTATION,
PROMISE OR AGREEMENT ON BEHALF OF COMPANY EXCEPT AS STATED IN THIS LIMITED WARRANTY.
TO THE EXTENT PERMITTED BY LAW, COMPANY DISCLAIMS LIABILITY FOR ALL CONSEQUENTIAL AND INCIDENTAL DAMAGES. THE REMEDIES SET FORTH IN THIS
LIMITED WARRANTY ARE THE SOLE AND EXCLUSIVE
REMEDIES FOR BREACH OF WARRANTY. SOME STATES
DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE
ABOVE LIMITATIONS OR EXCLUSION MAY NOT APPLY TO
YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL
RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS
WHICH MAY VARY FROM STATE TO STATE.
5. COMPANY’S OBLIGATIONS
Any replacement qualifying under this Adjustment
Policy will be made by any Continental or General brand
authorized retailer or vehicle retailer authorized to
handle Continental or General brand tire adjustments.
Company will replace the tire pursuant to the terms of
this Adjustment Policy.
6. OWNER’S OBLIGATIONS
To make a claim under this Policy concerning any tire
which is covered by this Policy, you must present your
claim with the tire to any Continental or General brand
tire retailer or vehicle retailer authorized to handle
Continental/General brand tires. For the nearest Continental or General brand tire retailer, check the Yellow
Pages, or use the Continental or General brand Internet
address, or one of the “800” numbers shown under “For
(Continued on next page)
CONTINENTAL/GENERAL TIRE LIMITED WARRANTY
Client Assistance.” To be eligible for the terms of this
Policy, you need to present your new vehicle registration
form or new vehicle sales invoice showing date of purchase. Tires replaced on an adjustment basis become
the property of Company. You will be required to sign the
Company Limited Warranty Claim Form or retailer replacement sales receipt.
You are responsible for payment of all applicable taxes
demounting, mounting and balancing charges set forth
under this Policy. You are also responsible for payment
of local tire-disposal fees and any parts or service regardless of mileage or months of service. This includes
payment for tire rotation, alignment, towing, road service, valve stems and tire repairs.
Owner is responsible for maintaining proper tire air
pressure and for proper maintenance of the tire.
THE WARRANTOR
The warrantor of Continental and General brand tires is
Continental Tire North America, Inc., 1830 McMillan
Park Drive, Fort Mill, SC 29707.
For Client Assistance:
1-800-847-3349 (Nationwide)
1-800-461-1776 (In Canada)
http://www.generaltire.com
http://www.continentaltire.com
SAFETY WARNING
Disregarding any of the safety precautions and instructions contained in the Owner’s Manual or the
Important Tire Safety Information in this booklet
may result in tire failure or explosion causing serious personal injury or death.
37
38
IMPORTANT TIRE SAFETY INFORMATION1
Any tire, no matter how well constructed, may fail due to
improper maintenance or service factors. This could
create a risk of property damage and serious or fatal
injury. Disregarding any of the safety precautions and
instructions contained in this manual may result in tire
failure or explosion causing serious personal injury or
death. For your safety, comply with the following:
TIRE INFLATION
Keep tires inflated to the pressures recommended on
the tire data placard. (See your Owner’s Manualfor location.) These inflation pressures must be maintained as a
minimum. However, do not exceed the maximum pressure rating indicated on the tire sidewall.
CHECK INFLATION PRESSURES ON ALL YOUR TIRES, INCLUDING THE SPARE, WHEN TIRES ARE COLD, AT LEAST
ONCE A MONTH BEFORE DRIVING.
Failure to maintain correct inflation may result in improper vehicle handling and may cause rapid and irregular tire wear, sudden tire destruction, loss of vehicle
control and serious personal injury. Therefore, inflation
pressures should be checked at least once a month and
always prior to long distance trips.
Pressures should be checked when tires are cold. The
tires are cold when your vehicle has been driven less
than a mile at moderate speed after being stopped for
three or more hours.
CHECKING PRESSURE WHEN TIRES ARE HOT
SPEED LIMITS AND SPEED RATED TIRES
If you must add air when your tires are hot, add four
pounds per square inch (psi) (28kPa) above the recommended cold air pressure. Recheck the inflation pressure when the tire is cold.
HIGH SPEED DRIVING CAN BE DANGEROUS. Never operate your vehicle in excess of lawful speeds or the
maximum speeds justified by the driving conditions.
Excessive speeds or racing can cause heat buildup in a
tire leading to possible failure and serious personal
injury.
Correct inflation pressure is especially important. However, at high speeds, even with the correct inflation
pressure, a road hazard, for example, is more difficult to
avoid and if contact is made, there is a greater chance of
causing tire damage than at the lower speed. Moreover,
driving at high speed reduces the reaction time available to avoid accidents and bring your vehicle to a safe
stop. If you see any damage to a tire or wheel, replace it
with your spare tire and see your tire retailer at once.
Tire speed ratings do not imply that a vehicle can be
safely driven at the maximum speed for which the tire is
rated. In addition, some damages or improper repairs
may cause a speed-rated tire to lose its speed rating.
Exceeding the tire’s maximum speed rating will cause
the tire to build up excessive heat which can cause tire
damage that could result in sudden tire destruction and
rapid air loss. Failure to control a vehicle with sudden air
loss can lead to an accident. In any case, you should not
exceed reasonable speeds as indicated by the legal
limits and driving conditions.
SPEED SYMBOLS -are shown on the sidewall of some
tires. The following table shows the maximum speed
corresponding to the symbol.
For Example Only:
Gauge reading of hot tire: 32psi
If recommended pressure is: 30psi
Desired gauge reading of hot tire 30 + 4psi = 34psi
Check cold pressures as soon as possible, at least by the
next day. Never “bleed” air from hot tires as your tire will
be underinflated. Use an accurate tire gauge to check
pressures. Never allow children to air up tires.
DRIVING ON ANY TIRE THAT DOES NOT HAVE THE CORRECT
INFLATION PRESSURE IS DANGEROUS. For replacement
tires, the correct inflation pressure will be provided by your
tire retailer. If not, refer to the vehicle decal.
Underinflation produces extreme flexing of the sidewalls
and builds up heat which may result in sudden tire destruction and serious personal injury. Overinflating can
cause the tire to be more susceptible to impact damage.
LOAD LIMITS
DO NOT OVERLOAD. DRIVING ON ANY OVERLOADED
TIRE IS DANGEROUS. Never load your tires beyond the
load carrying limits molded into the sidewall of the tires
or the maximum vehicle load limit as shown on the
vehicle tire data placard, whichever is less. Overloading
causes heat to build up which can lead to sudden tire
failure and serious personal injury.
1 Provided by and published at the request of the tire manufacturers/warrantors.
(Continued on next page)
IMPORTANT TIRE SAFETY INFORMATION1
SPEED RATINGS
†Speed
Speed
Maximum
mph
km/Hr
Rating
M
81
130
N
87
140
P
93
150
R
99
160
R
106
170
S
112
180
T
118
190
H
130
210
W
168
270
Y
186
300
V*
149
240
Z**
149
240
*Some V (or VR) rated tires may have a speed capacity
of greater than 149 mph (240 km/h). Consult your tire
manufacturer for maximum speed ratings if your vehicle
capability exceeds this speed.
**Z (or ZR) rated tires are designed for use on cars with
maximum speed capabilities in excess of 149 mph
(240 km/h). Consult your tire manufacturer for maximum speed capabilities.
†Although a tire may be speed rated, we do not endorse
the operation of any vehicle in an unsafe or unlawful
manner. Speed ratings are based on laboratory tests
which relate to performance on the road, but are not
applicable if tires are underinflated, overloaded, worn
out, damaged, altered, improperly repaired, or retreaded. Furthermore, tire speed ratings do not imply
that vehicles can be safely driven at the maximum speed
for which the tire is rated, particularly under adverse
road and weather conditions or if the vehicle has unusual characteristics. Most highway passenger tires that
do not have a speed symbol in the sidewall have a
maximum speed rating of 105 mph. Light truck highway
tires that do not have a speed symbol on the sidewall of
the tire have a maximum speed of 87 mph. Some light
truck tires may have higher maximum speeds; consult
your tire retailer. The speed and other ratings of retreaded tires are assigned by the retreader and voids the
original manufacturer’s ratings.
IMPORTANT: In order to maintain the speed capability
of the vehicle, replacement tires must have speed ratings equal to or higher than those fitted as original
equipment (as indicated on the vehicle placard or Owner’s Manual). If tires with lower speed ratings are fitted,
the speed capability of the vehicle will be lowered to the
maximum speed capability of the replacement tire as
indicated on the above table.
Remember...High speed driving can be dangerous and
may be damaging to your tires.
And...When driving at highway speeds, correct inflation
pressure is especially important.
Contact the manufacturer of your tires for their position
and assistance on the repair of speed-rated tires. When
you are replacing tires that have a speed rating, you must
replace with tires of the same or higher speed rating if the
speed capability of the vehicle is to be maintained.
VISUAL INSPECTION
INSPECT YOUR TIRES. DO NOT DRIVE ON A DAMAGED
TIRE OR WHEEL. Check your tires frequently for scrapes,
39
bulges, separations, cuts, snags, cracks, penetrations
or excessive localized wear from hard braking. Also
check for abnormal tire wear, particularly on the edges
of the tire tread which may be caused by misalignment
or underinflation. Impacts can damage the inner portion of the tire without being visible on the outside. If
damage can be seen on the tires or wheels, or if you
suspect that possible impact damage may have occurred, replace with spare at once and have your tire
store or retailer inspect your tires immediately. Use of a
damaged tire could result in tire destruction. When inspecting your tires, including the spare, check your air
pressures. If your pressure check indicates that one of
your tires has lost pressure of two pounds or more, look
for signs of penetrations, valve leakage, or wheel damage that may account for the air loss.
All tires will wear out faster when subjected to high
speeds as well as hard cornering, rapid starts, sudden
stops, frequent driving on roads which are in poor condition, and off-road use. Roads with holes and rocks or
other objects can damage tires and cause misalignment
of your vehicle. When you drive on such roads, drive on
them carefully and slowly, and before driving again at
normal or highway speeds, examine your tires for any
damage, such as cuts, bulges, penetrations, unusual
wear patterns, etc.
TREAD WEAR INDICATORS (WEAR BARS): Tires contain
Tread Wear Indicators (Wear Bars) in the grooves of the
tire tread which show up when only 2/32nds of an inch
(1.6mm) of tread is remaining. At this stage, your tires
must be replaced. Tires worn beyond this stage are
dangerous.
(Continued on next page)
40
IMPORTANT TIRE SAFETY INFORMATION1
HAZARDS
Objects in the road that threaten a tire should be safely
avoided. These objects are potholes, glass, metal,
rocks, wood debris and the like. Unavoidable contact
should prompt a thorough tire inspection.
You may not always recall hitting an object that can damage
or injure your tires. If while driving your vehicle experiences
any unusual vibrations, ride disturbance or noise and/or
you suspect that possible damage to the tires or vehicle
has occurred, DO NOT JAM OR LOCK YOUR BRAKES! Rather
reduce your speed and drive with caution until you can
safely pull off the road. Stop and inspect the tires. If the tire
is underinflated or damaged, deflate, remove the tire and
rim assembly and replace it with your spare. If you cannot
detect a cause, have the vehicle towed to the nearest
vehicle or tire retailer to have the vehicle inspected.
REPAIRING, MOUNTING AND DEMOUNTING
OF TIRES
Do not attempt to repair, mount or demount a tire yourself. Tire changing can be dangerous and must be done
by professionally trained persons using proper tools
and procedures as specified by the Rubber Manufacturers Association (RMA). Follow these mounting recommendations. Your tires should be mounted on wheels of
correct size and type and which are in good, clean condition. Bent, chipped or rusted wheels may cause tire
damage. The inside of the tire must be free from foreign
materials. Have your retailer check the wheels before
mounting new tires. Mismatched tires and rims can
explode during mounting. Also, mismatched tires and
rims can result in dangerous tire failure on the road. If a
tire is mounted by error on the wrong-sized rim, do not
remount it on the proper rim - scrap it. It may be damaged internally (which is not externally visible) by being
dangerously stretched and could fail on the highway.
Old valves may leak. When new tubeless tires are
mounted, have new valves of the correct type installed.
Tubeless tires must be mounted only on wheels designed for tubeless tires, i.e., wheels which have safety
humps or ledges.
Never perform a temporary repair, use an innertube or
inject sealant as a permanent substitute for a proper
repair. Only qualified persons should repair tires.
Be sure that all your valves have suitable valve caps.
This will keep valve cores clean and clear and guard
against leakage.
REPAIRS - WHENEVER POSSIBLE, SEE A TIRE RETAILER AT
ONCE. Some tire manufacturers do not warrant any inspection or repair process. The repair is entirely the responsibility of the repairer. Punctures in the tread of a passenger tire which do not exceed 1/4 of an inch (6mm) in
diameter can usually be repaired by following the Rubber Manufacturer’s Association (RMA) Passenger and
Light Truck Repair procedures. Contact the manufacturer
of your tires for its position and assistance as to the
acceptable location for a proper repair and the repair of
speed rated tires. Do not use plug repairs. They may
cause further damage to the tire. They are not always
air tight and the plug may fail. Do not exceed posted
speed limits on any repaired tire. Certain tire manufacturers speed ratings are voided if the tire is repaired.
* Provided by and published at the request of the tire manufacturers/warrantors.
Although a tire was properly repaired, internal structural
damage resulting from the puncture may have occurred.
Sometime later the damage may cause the tire to be
removed from service.
If the tire has a puncture in the tread which exceeds
1/4 inch (6mm), the tire must be replaced. If any tire has
sustained a puncture, have the tire inspected internally
by a tire retailer for possible damage that may have
occurred.
Improper mounting and inflation procedures can cause
an explosion of the tire/rim assembly. Only specially
trained persons should perform these tasks. Contact
your tire store or retailer for assistance.
CAUTION - Never, under any circumstance, introduce a
flammable substance into a tire.
WHEEL ALIGNMENT AND BALANCING
Wheel alignment and balancing are important for safety
and maximum mileage from your tires. Check how your
tires are wearing at least once a month. If your tires are
wearing unevenly, such as the inside shoulder of the tire
wearing faster than the rest of the tread, or if you detect
excessive vibration, your vehicle may be out of alignment or balance. These conditions not only shorten the
life of your tires, but adversely affect the handling characteristics of your vehicle which could be dangerous. If
you detect irregular wear or vibration, have your alignment and balance checked immediately. Tires which
have been run underinflated will show more wear on the
shoulders than in the center of the tread.
(Continued on next page)
IMPORTANT TIRE SAFETY INFORMATION1
HARD BRAKING
WORN TIRES
You must inspect your tires after any hard braking circumstances or after tires have slid on the pavement.
This can cause a flat spot in a section of the tire tread.
Never drive on worn tires. Tires should be replaced by
trained personnel when 2/32nds of an inch tread depth
remains, as indicated by the tread wear indicators
molded into the tread grooves. In most states, it is
illegal to drive with less than 2/32nds of an inch of tread
remaining.
TIRE SPINNING
Never spin your tires above a speedometer reading of
35 mph (55 km/h) if your vehicle becomes stuck. The
centrifugal force generated by the free spinning
tire/wheel assembly may cause a sudden tire explosion, resulting in vehicle damage and/or serious personal injury or death. Never allow anyone to stand near
or behind a tire spinning at high speed while attempting
to push a vehicle that is stuck. When in mud, sand,
snow, ice or other slippery conditions, do not indulge in
excessive wheel spin. In such conditions, with automatic transmission vehicles, by accelerating the engine
excessively, it is possible to spin one of the drive tires
beyond its speed capability. This is also true when balancing a drive tire/wheel assembly using the engine of
the vehicle to spin the wheel.
TIRE TREAD
Tires must be replaced when the depth of the tread
reaches 2/32 inch (1.6 mm). Tires are manufactured
with tread wear indicators molded into the tire grooves
which indicate tread wearout. As tires approximate
2/32 inch (1.6 mm) wearout, the tread gauge becomes
thinner and more vulnerable to the effects of road hazards. Also, worn tires are more subject to hydroplaning,
which can cause loss of control. Therefore, visual tire
inspection becomes more crucial as the tires wear out.
TIRE MIXING
For best performance select tires similar in size and load
rating to the original equipment tires. It is recommended
that the same size and type of tire be used on all four
wheel positions. In certain tires, casing ply material and
ply construction may vary as indicated on the sidewall of
the tire. When changing or replacing tires, it is preferred
that all four tires are the same construction type (i.e., High
Performance, All Season, Mud & Snow) and construction
(Radial or Bias Ply). Before mixing tires of different types
on a vehicle in any configuration, be sure to check the
vehicle Owner’s Manual for its recommendations.
Tires which meet the Rubber Manufacturer’s Association (RMA) definition of mud and snow tires are marked
M/S, M+S, M&S. On such tires, this designation is
molded into the sidewall. Tires without this notation are
not recommended for mud and/or snow driving.
If snow tires are needed, it is necessary to select tires
equivalent in size and load rating to the original equipment tires. Always fit performance snow tires in sets of
four (4) for optimum mud & snow traction and maintenance of vehicle handling characteristics. If you do not,
it may adversely affect the safety and handling of your
vehicle. It is also important to check the vehicle Owner’s
Manual before mixing or matching tires on 4-wheel drive
vehicles as this may require special precautions.
41
Please refer to your Owner’s Manual for more information on tire replacement precautions.
TIRE ROTATION
Tires on your Infiniti vehicle should be rotated every
7,500 miles or as irregular wear develops. If irregular
wear becomes apparent or if the wear rate on the tires is
perceptibly uneven, the tires should be rotated in such a
way to alleviate the problem. Check your vehicle for any
mechanical problems and correct if necessary. Any rotation pattern or procedure may be followed including
those indicated in the Owner’s Manual. Some tires have
arrows on the sidewall showing the direction in which
the tire should turn. When rotating this type of tire, care
must be taken to maintain the proper turning direction
as indicated by the arrows. Some vehicles have different
tire sizes specified for front and rear axles. Tires on these
vehicles should not be rotated side to side (unless they
are non-directional). Where a temporary type spare tire
is available, it should not be included in the tire rotation
schedule. Such tires are intended for temporary use
only.
REPLACING TWO TIRES
If your vehicle was originally equipped with four tires
that were the same size and you are only replacing two
of the four tires, install the new tires on the rear axle.
Placing new tires on the front axle may cause loss of
vehicle control in some driving conditions and cause an
accident and personal injury.
(Continued on next page)
42
IMPORTANT TIRE SAFETY INFORMATION1
TRAILER TOWING
If you anticipate towing a trailer, you should see a tire
retailer for advice concerning the correct size of tire and
pressure. Tire size and pressure will depend on the type
and size of the trailer and hitch utilized, but in no case
must the maximum cold inflation pressure or the tire
load rating be exceeded. Check the tire decal and your
Owner’s Manual for further recommendations on trailer
towing.
TIRE ALTERATIONS
Do not perform any alterations on your tires. Alterations
may prevent proper performance, leading to tire damage, which can result in an accident. Tires which become unserviceable due to alterations such as truing,
whitewall inlays, addition of balancing or sealant liquids, may be excluded from warranty coverage. Consult
your tire warranty.
HIGH PRESSURE TEMPORARY SPARE TIRES
1)
2)
3)
The high-pressure spare tire in your Infiniti vehicle is designed for temporary use only and
must not be used continually as a regular tire.
The standard tire should be repaired and/or
replaced as soon as possible.
Avoid driving over obstacles that may damage
the tire through impact or cutting, such as
potholes, glass, metal, etc.
Speed must not exceed 50MPH (80km/h) for
non-speed-rated temporary spare tires.
4)
Temporary spare tires have a limited treadlife
which can vary depending on road conditions
and your driving habits. The spare tire should
be returned to the trunk as soon as the standard tire can be repaired or replaced.
5) Because the high-pressure spare tire was specifically designed for your car, it should not be
used on any other vehicle.
6) Do not use snow chains on your high-pressure
spare. This could cause damage to your
vehicle.
7) Check the tire’s cold inflation pressure monthly
and maintain at 60psi (4.2kg/cm2) even when
not in use.
8) The high-pressure spare tire should not be
used with any other rim nor should standard
tires, wheel covers, or trim rings be used on the
high-pressure spare tire rim which was originally installed.
9) When the tread wear indicator appears on the
tire, replace it only with the same type spare
tire.
10) Do not enter an automatic carwash with a temporary spare tire fitted.
11) Do not make a sharp turn or apply the brakes
suddenly when driving on a high-pressure temporary spare.
Note:
When using any temporary type spare
tire, be sure to follow the vehicle Owner’s Manual instructions.
TIRE STORAGE
All tires should be stored in a cool dry place indoors so
that there is no danger of water collecting inside them.
When tires are stored they should be stored in a cool
place away from sources of heat and ozone such as hot
pipes and electric generators. Be sure that surfaces on
which tires are stored are clean and free from grease,
gasoline or other substances which could deteriorate
the rubber. (Tires exposed to these materials during
storage or driving could be subject to sudden failure.)
To Avoid Damage to your Tires and Possible Accident:
● Check tire pressure at least once a month when
tires are cold and before long trips.
● Do not underinflate/overinflate.
● Do not overload.
● Drive at moderate speeds, observe legal limits.
● Avoid driving over potholes, obstacles, curbs or
edges of pavement.
● Avoid excessive wheel spinning.
● If you see any damage to a tire, replace with spare
and see the tire manufacturer’s retailer or your
Infiniti retailer .
For further information, the Consumer Tire Guide on
passenger tire care, safety and mileage performance is
available in the United States by writing the Tire Industry Safety Council, Box 1801, Washington, D.C. 20013.
INFINITI TOTAL OWNERSHIP EXPERIENCE® BENEFITS
ROADSIDE ASSISTANCE
As part of the Infiniti Total Ownership Experience®,
Roadside Assistance is available to you, 24 hours a day,
365 days a year, for emergency roadside assistance
should the need arise for any of the following items:
● Mechanical Breakdown
● Flat Tire
● Dead Battery
● Accident/Collision (One-way tow – loaner vehicle not
included)
● Out of Gas
● Lock-out service
All Roadside Assistance services are provided exclusively by Cross-Country Motor Club, Inc., Boston,
Massachusetts 02155, except in Alaska, California,
Oregon, Wisconsin and Wyoming, where services are
provided by Cross-Country Motor Club of California,
Inc., Boston, Massachusetts 02155.
COVERAGE
Roadside Assistance is provided for all Infiniti vehicles
from the date the vehicle is delivered to the first retail
buyer or otherwise put into use, whichever is earlier, for
a period of 48 months, without regard to mileage.
Roadside Assistance is available to anyone operating
the Infiniti vehicle with the authorization of the owner.
[For purpose of Roadside Assistance benefits, “owner”
includes the lessee of a leased vehicle.] These services
are transferable with the resale of the vehicle for the
time remaining on the original Infiniti new vehicle lim-
ited warranty coverage period. Roadside Assistance is
available throughout the Continental United States and
Canada.
HOW TO USE ROADSIDE ASSISTANCE
Should one of the disablements listed above occur,
simply call the toll free number, 1-800-662-6200, and
advise the Roadside Assistance Representative of your
name, the vehicle identification number (VIN) of your
car, your location, and the nature of the problem. (When
travelling in Canada call 1-800-835-0221.) The VIN can
be found imprinted on a plate affixed to the upper
dashboard on the driver’s side of your Infiniti. The VIN is
also printed on the permanent Infiniti Total Ownership® Program card which will be sent to you approximately 6 weeks after purchase of your new Infiniti.
ON-SITE AND TOWING SERVICE
Depending on the type of vehicle problem you are experiencing, the Roadside Assistance Representative will
determine the appropriate roadside assistance and/or
flatbed (towing) service to be dispatched. In most
cases, minor disablement services such as flat tire
change, lock-out service, out-of-gas delivery, battery
boost, etc., can be performed onsite so that you can be
on the road again as soon as possible. There is no
charge for the dispatch of onsite or towing service. Any
charges for the replacement of keys, gas or nonwarranty items will be your responsibility at the time of
the repair or service.
Whenever possible, flatbed (towing) service will be dispatched for mechanical disablements or accident/ collisions which render the vehicle inoperative. There is no
charge for the towing service. Roadside Assistance will
arrange to transport the vehicle to the nearest Infiniti
43
retailer, if one is located within 250 miles, or to another
authorized alternate service facility. Warranty covered
repairs will be provided for under the terms of the applicable express Infiniti limited warranty. However, any
nonwarranty or accident/collision repairs will be your
responsibility.
NOTE:
You may be required to sign a receipt at the time of
disablement to acknowledge receipt of the Roadside
Assistance service rendered.
EXCLUSIONS
Roadside Assistance is not a warranty and is not provided under any Infiniti or Nissan warranty, but is a
service which is provided to you as part of the Infiniti
Total Ownership Experience® to minimize any unforeseen vehicle operation inconvenience. Potential liability is expressly limited to the cost of the listed benefits
and does not extend to incidental or consequential
damages such as loss of use inconvenience, loss of pay,
or commercial loss.
Roadside Assistance benefits exclude any costs related
to repairs, parts replacement, labor, etc. which are incurred as a result of accident/ collision, vehicle abuse,
racing, vandalism or other items not covered by the
Infiniti New Vehicle Limited Warranty. Also excluded are
services for snow tires, repair to studs, mounting or
demounting of snow chains, and any fines, fees or taxes
which are associated with impound towing as a result of
actual or alleged violation of any laws or regulations.
(Continued on next page)
44
INFINITI TOTAL OWNERSHIP EXPERIENCE® BENEFITS
EMERGENCY TRAVEL EXPENSE/TRIP
INTERRUPTION BENEFITS
If you experience a mechanical breakdown more than
100 miles from your primary residence, you may be
eligible for the following reasonable trip interruption
benefits:
● Meals
● Lodging
● Substitute transportation
● Costs to reunite the vehicle and owner, after warranty
repairs have been completed.
The Roadside Assistance Representative, (toll free number 1-800-662-6200), will explain Emergency Travel
Expense/Trip Interruption benefits in detail and provide
authorization of appropriate benefits. (When travelling
in Canada, call 1-800-835-0221.) In some situations
you may be required to pay for these benefits initially. If
so, the representative will provide instructions for reimbursement procedures. You must keep records of these
expenses and submit them upon request. Emergency
Travel Expense/Trip Interruption Benefits are not available for accident/collision and/or other nonwarrantable disablements.
INFINITI COURTESY VEHICLE
As part of The Infiniti Total Ownership Experience®, a
participating Infiniti retailer will provide you with a complimentary Infiniti Courtesy Vehicle when you present
your Infiniti vehicle for warranty repair to a participating
Infiniti retailer during the new vehicle limited warranty
basic coverage period, subject to availability and the
eligibility requirements listed below.
The Eligibility Requirements for an Infiniti Courtesy Vehicle are as follows:
● Only available during the 4 years/60,000 mile
Infiniti New Vehicle Limited Warranty basic coverage
period.
● You must be 21 years of age or older with a valid U.S.
driver’s license.
● You must provide proof of primary insurance.
● You must schedule the service appointment in advance.*
● Other restrictions apply to loan car including mileage
use and days use limitations.**
*Depending upon availability, exceptions to the service
appointment requirement may be made in the event
your vehicle is inoperable due to unexpected mechanical failure. In such a circumstance the participating
Infiniti retailer will strive to provide you with a Service
Loan Car if possible.
** Ask your retailer for details.
Note: This program is NOT a warranty, and is NOT part of
the Infiniti New Vehicle Limited Warranty, but rather a
benefit of The Total Ownership Experience®. This program is subject to change without notice at any time.
INFINITI ELITE EXTENDED PROTECTION PLAN
LONG TERM PROTECTION FOR YOUR
INFINITI...
For extra peace of mind, you can choose from a full suite
of Infiniti Elite® Assurance Products to protect your
investment in new or pre-owned Infiniti vehicles, including: Extended Protection Plan, Prepaid Maintenance Plan, Tire & Wheel Protection Plan, Theft Protection Plan, Key Replacement Plan, and our bundled
Platinum Protection Plan that provides Tire and Wheel
Road Hazard Protection, Paintless Dent Repair Windshield Repair and Emergency Roadside Assistance.
Backed by Infiniti and designed exclusively for Infiniti
owners, our Extended Protection Plan and Prepaid
Maintenance Plan are available in a variety of coverage
levels and time and mileage intervals, enabling you to
customize a plan to suit your personal driving habits
and length of ownership. Infiniti Elite® Assurance Products provide you with quality long-term protection and
enhanced peace of mind.
Just a few of its major features:
1. With Infiniti Elite® Extended Protection Plan, you
can
choose
coverage
for
up
to
8 years/120,000 miles to help guard against rising
repair costs.
2. Repairs are performed at participating Infiniti dealerships throughout the U.S., excluding U.S. Territories. Repairs at these dealerships are performed by
factory-trained technicians using Genuine Infiniti
or Infiniti-approved new or remanufactured parts
to maintain your vehicle in top running condition.
3. Payment-free service, other than your deductible (if
applicable). Dealers are paid directly by Infiniti.
4. All Infiniti Elite® Extended Protection Plans are
transferable to subsequent owners, thus ensuring
flexibility of your investment and helping to enhance the resale value of your Infiniti.
5. Customer assistance is available throughout the
U.S. at any Infiniti dealership, or by calling 1-800662-6200. 6. 0% financing is available for qualified
applicants for Extended Protection Plans and Prepaid Maintenance Plans.
45
YOU SIMPLY CAN’T GET BETTER LONG-TERM
PROTECTION FOR YOUR MONEY THAN WITH
INFINITI ELITE®!
For details, please contact your authorized Infiniti Dealer,
visit infinitiusa.com or complete the attached business
reply card (no postage necessary) and mail it to:
Infiniti Elite® Protection Program Headquarters
P.O. Box 685004
Franklin, TN 37068-9965
We will send you a complete information packet — the
quicker you act, the sooner you can enjoy the full protection of an Infiniti Elite® service contract.
NOTE:
Infiniti Elite® service contracts for Infiniti vehicles can
only be purchased from an authorized Infiniti dealership.
Vehicles in-service less than 6 months and have less than
6,000 miles are eligible for a new Infiniti Elite® service
contract. Pre-owned plans are available at the time of sale
for vehicles within ten (10) model years and fewer than
100,000 actual vehicle miles, or post-sale if the vehicle is
still under the factory New Vehicle Powertrain Limited
Warranty (6 years/70,000 miles). See your local Infiniti
dealer for details.
OWNER INFORMATION
Owner's Name
Address
City
VEHICLE INFORMATION
Vehicle Identification Number
Date of Delivery
Selling Dealer Name
Address
City
Sate
Mileage at Delivery
Sate
Policy No.
Expiration Mileage
Expiration Date
Zip Code
Zip Code
INFINITI ELITE EXTENDED PROTECTION PLAN INFORMATION
Months of Coverage
Mileage
State
Zip Code
Miles
Infiniti Extended Protection Plan coverage must be confirmed. See your Agreement for details.
ODOMETER REPLACEMENT
Date
Dealer Name
Address
City
Miles
Note: Read this booklet carefully and keep it in your vehicle. Present it to an authorized Infiniti dealer
when warranty service is required. It should remain with your vehicle when you sell it so
subsequent owners will know of any remaining warranty coverage.
Printing: December 2015 / Publication Number: WB16EA IALLU2 / Printed in U.S.A.
2016 Infiniti
Warranty Information Booklet
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