REVISED
6/6/01
1
1726 Digital Answering
System with Mailboxes
Fold open this manual for information about this product’s installation and operation. Please also read Part 1 –
Important Product Information.
USER’S MANUAL
Part 2
AT&T and the globe symbol are registered trademarks of AT&T Corp. licensed to Advanced American Telephones.
© 2001 Advanced American Telephones. All rights reserved.
Printed in China. Issue 1AT&T 06/01
I N S T A L L A T I O N
Before You Install
Choose a location for the answering system near a modular telephone jack and a standard electrical outlet not controlled by a wall switch.
NOTE: If you do not want to connect a telephone, skip Step 2.
Table/Desk Installation
Modular
Telephone
Jack
1 Connect the telephone line cord.
Use only the power cord supplied with this product. If you need a replacement, call 1 800 222–3111.
Input: 120 V, 60 Hz.
Output: 6V AC, 350 mA.
Strain-relief tab
Standard
Electrical
Outlet
3 Connect the power cord.
2 Connect the telephone
(optional).
1
F E A T U R E S E T U P
Turn System On/Off
Press O to turn the system on or off.
The message window will display information when the system is on.
Feature Setup
1 To enter Feature Setup mode, press and hold
S until the system announces
“Selected announcement is…”
2 Press and release
S until the system announces the feature you want to set.
3 Press and release or until the system announces the setting you want. Refer to the Feature
Summary for options.
4 Press and release
S to set up the next feature listed on the Feature
Summary
— OR —
Press and release
X to exit
Feature Setup.
The new settings will be saved.
Feature Summary
Feature/System Announces Options
Announce Select
“Selected announcement is...”
Choose the announcement your callers will hear.
The system comes preset for announcement A.
• Select announcement A, , or C when you want the system to record callers’ messages. Select AO
(announce only) when you want the system to play an announcement and then hang up.
• If you select announcement A, , or C and do not record an announcement, the system plays the pre-recorded announcement: “Hello. Please leave a message after the tone.”
• If you select AO and do not record an announcement, the system will answer after
10 rings and announce “No announcement.”
See “Record Your Announcement” under OPERATION for recording instructions.
Number of Rings
“Number of rings is...”
Choose how many times the line will ring before the system answers a call. The system comes preset to 4 rings.
• Set for 2 to 7 rings, or choose Toll Saver 2/4 or Toll
Saver 4/6.
• When set to Toll Saver 2/4, the system answers after four rings when you have no new messages and after two rings when you do. Toll Saver 4/6 causes the system to answer after six rings when you have no new messages and after four rings when you do.
Audible Message Alert
When this feature is on, the system beeps every 15 seconds when you have new messages. Audible
Message Alert comes preset to OFF.
2
F E A T U R E S E T U P
Feature Summary (cont’d)
Feature/System Announces Options
Remote Access Code
“Remote access code is...”
Change the Remote Access Code to any three digit number from 500 to 999. Do not set to same number as Priority Calling Code.
• The Remote Access Code, preset to 500, allows you to access many features of this answering system remotely from a touch tone phone.
• The system will prompt you to repeat Steps 2 and 3 of Feature Setup until you have set all three digits.
Priority Call Code
“Priority call code is...”
Change the Priority Call Code to any three-digit number from 500 to 999. Code is preset to 999.
Do not set to same number as Remote Access Code.
See “Priority Call Code” under OPERATION for information about using this feature.
Announcement Monitor
Choose ON to hear the announcement when your system answers a call. Choose OFF to have it silent on your end. (Your caller will still hear the announcement.) Announcement Monitor is preset to ON.
NOTE: Volume must be set to a level you can hear to use Announcement Monitor.
Number Announce
(Please see NOTE below.)
When this feature is on, the system will announce the caller’s telephone number between the second and third rings. Number Announce is preset to OFF.
NOTE: When the Number Announce feature is on and Number of Rings is set for two rings or Toll
Saver 2/4, the unit will answer after three rings to allow enough time for the system to announce the caller’s telephone number.
Store Number
(Please see NOTE below.)
When this feature is on, the system announces the caller’s telephone number when it plays back a message. Store Number is preset to OFF.
Accept Blocked Calls
(Please see NOTE below.)
Choose ON to have the system accept all calls.
Choose OFF to have the system respond to “blocked” calls with the pre-recorded announcement, “We’re sorry, blocked calls to this number cannot be accepted,” and hang up without recording a message.
Accept Blocked Calls is preset to ON.
NOTE: For this feature to work, you must subscribe to Caller Identification service from your telephone service provider. There is a fee for this service, and it may not be available in all areas.
3
F E A T U R E S E T U P
Feature Summary (cont’d)
Feature/System Announces Options
Call Screening
Set the system to hear callers’ messages as they are being recorded (ON) or to remain silent while callers are recording messages (OFF). Call Screening is preset to ON.
NOTE: Volume must be set to a level you can hear to use Call Screening.
Review Feature Setup
To review the current feature settings, press and release
S.
4
O P E R A T I O N
Listen To, Save & Delete Messages
time the message was received. If
Store Number is set to ON, the system
• The system automatically saves your also announces the caller’s telephone messages until you delete them. You number (see “Store Number” under can store approximately 40 minutes of
FEATURE SETUP). After playing the messages, memos, and announcements last message, the system announces
(up to a maximum of 119 messages).
“End of messages.”
• As the system plays back messages in
• You cannot delete a message until it’s a mailbox, the Message Window been reviewed; deleted messages displays the number of the message cannot be recovered.
playing. Before playing each message, the system announces the day and
To operate the system, follow the instructions below. “Press” means press and quickly release the button. “Hold” means hold the button down until you hear the system respond.
Enter Feature Setup menu or check feature settings.
Set the clock or check clock settings.
Press to delete the message that’s playing.
Press
D, then press an MBOX button to delete all messages in that mailbox
Press to repeat a message.
Press during time/day announcement to repeat previous message.
Hold to play at half speed.
Press then press an
Press to turn the system
,
MBOX button to record a memo or telephone
conversation.
on or off.
Press to play only
new messages.
Hold to play all messages.
Press again to stop playback.
5
Press to adjust
volume.
System beeps three times at highest or lowest setting.
Message window.
Off: system is off.
System will not answer calls.
Press to skip all or part of a message.
Hold to play twice as fast.
Off: no messages.
Blinking: new messages are present.
Flashing quickly: memory is full.
(Delete messages to make room for new messages.)
On steadily: old messages are present.
O P E R A T I O N
Set the Clock
You must set the clock once for the system to announce the correct day and time with your messages. After this, if you subscribe to Caller ID, the system will automatically reset the clock each time new call information is received. (There is a fee for Caller ID service, and it may not be available in all areas.)
Press b to exit at any time while setting the clock.
1 Press and hold
C until the default day is announced.
2 To change the day setting, hold down
or until the correct day is announced. Then release the button.
3 Press and release
C. The current hour setting is announced.
4 Repeat Steps 2 and 3 to set the hours, minutes, and year.
5 The new day, time, and year are announced.
To check the clock, press and release
C.
NOTE: In the event of a power failure, see the instructions on the bottom of the unit to reset the clock.
About Mailboxes
This answering system offers three voice mailboxes, providing a convenient way to share an answering system with other members of your household or business.
Callers using a touch tone phone can select the mailbox in which their messages will be recorded by pressing 1, 2 or 3 after the system answers the call.
Those not using a touch tone phone, or those who do not press 1, 2 or 3, can still leave a message, which is automatically recorded in Mailbox 1.
Announcement Options
Before using this answering system, you should record an announcement (up to three minutes long) that callers will hear when the system answers a call. Callers can skip the announcement by pressing
#.
When you record an announcement, make sure you indicate who has been assigned each mailbox, and that callers should press
1, 2 or 3 to access the appropriate mailbox.
For example,
“Hello. You’ve reached Meadowlark
Nursery. To leave a message for Ms.
Rose, press 1. To leave a message for
Ms. Arbor, press 2. To leave a message for Ms. Brooks, press 3. If you don’t have a touch-tone phone, wait for the tone.”
You can record up to four different announcements — A, , C, and AO.
Announcements A, , and C are used when you want the system to record callers’ messages. Announcement AO
(announcement only) is used when you want to give information to callers.
By selecting A, , C, and AO, you decide which announcement your callers will hear when the system answers a call.
If you choose not to record an announcement for A, , or C, the system answers with a prerecorded announcement: “Hello. Please leave a message after the tone.
” The system does not have a prerecorded announcement for
AO.
Record Your Announcement
You must record your announcements
( A, , C, and AO) one at a time.
1 Select the announcement you wish to record (see “Announce Select” under
FEATURE SETUP for instructions).
2 Press and hold . When the system beeps, speak toward the microphone normally, from about nine inches away.
3 To stop recording, release .
The system automatically plays back your announcement.
To review your announcement, press and release .
NOTE: To erase your announcement and return to the pre-recorded announcement, press D while your announcement is playing.
6
O P E R A T I O N
Answering Calls
When you’ve selected announcement A, , or C, and the system answers a call, the caller hears the announcement you recorded, followed by a beep. During the announcement, callers can press 1, 2, or 3 to select a mailbox, or they can wait for the beep to leave a message in Mailbox 1.
After the beep, the system begins recording your caller’s message. A caller can leave a message up to three minutes long. If the message is longer than three minutes, or if the caller is silent for more than seven seconds, or if the system runs out of memory, the system beeps once and hangs up.
If you’ve selected announcement AO, callers hear your announcement but cannot record a message.
Call Screening/Intercept
During Feature Setup, you can set the system so you can hear the callers’ messages as they are recorded.
If you decide to speak with the caller, lift the handset of any telephone on the same line as the answering system. The system stops recording and resets to answer calls.
If the system doesn’t disconnect immediately, press and release the telephone switchhook.
Priority Call Code
If a caller enters the code you provide
(preset to 999) while your announcement is playing, the system will alert you with a special tone that a priority caller is on the line. Answer the call with a telephone connected on the same line as the answering system.
If you do not answer, the caller can press
5, then # and leave a message.
Record a Memo
You can record a memo up to three minutes long to be stored as an incoming message.
1 Press and release . Press the
MBOX button where you want the memo to be stored. When the system beeps, speak toward the microphone.
2 To stop recording, press b.
3 To play the memo, press b.
Record a Phone Conversation
While on a call, you can record a conversation to be stored as an incoming message.
1 Press and release . Press the MBOX button where you want the recording to be stored.
2 To stop recording, press b.
3 To play the recording, press b.
Memory Monitor
You can determine the system’s remaining recording time.
1 If the system is on, press O to turn the system off.
2 Press O again to turn the system on. The system announces the remaining recording time in minutes.
(If there is less than five minutes remaining, the system announces,
“The machine is on. Less than five minutes to record.” )
Moving a Message to Another
Mailbox
You can move a message from one mailbox to another. The message is saved as a new message in the mailbox to which it’s been added, and is deleted from the original mailbox.
1 While the message you want to move is playing, press s. The system beeps and stops playback, the Message
Window displays CP (for copy), and the
Mailbox lights flash.
2 Press the MBOX button where you want to move the message. The system resumes playing messages in the original mailbox.
7
R E M O T E O P E R A T I O N
Connect with the Answering System
You can access many features remotely from a touch tone phone.
1 Dial your telephone number.
2 When the system answers, enter your three-digit Remote Access Code during or after the announcement. The system announces the number of messages, then begins playing back new messages in Mailbox 1. If the announcement continues to play after entering your code, wait for the announcement to end or press # to stop the announcement, then re-enter the code.
3 To use a remote access command
(below), press 5 during message playback and wait for the two-beep signal.
4 Enter a remote access command.
Remote Access Commands
Function
Voice help menu
Play all messages
Play new messages
Repeat a message
Skip a message
Stop message playback
Save message
Delete message
Delete all messages
Record announcement
Review announcement
Record memo
Set the clock
Change remote access code
Turn system off
Turn system on
Memory full
End remote access call
Command
Press
5.
After the two beeps, wait four seconds for system to automatically play back all messages in Mailbox 1, or press
1, then enter mailbox number.
Press
2, then enter mailbox number.
Press
4 while the message is playing.
Press
6 while the message is playing.
Press
5.
Hang up.
Press and release
3 while the message is playing.
After you have listened to all messages and heard the two beeps, press
3, and then enter the mailbox number.
Press
* 7; after beep, record announcement, press
5 to stop. System plays back announcement.
Press
7.
Press
#; speak after beep; press 5 to exit.
Press
* 8. Follow prompts to set day, time, and year.
Press
* #. Follow prompts to set new code.
Press
* 0.
When system is off, it answers after 10 rings, announces “The machine is off,” then beeps twice.
Press
* 0.
When the memory is full, the system answers after
10 rings, announces “Memory is full,” then beeps twice. Enter your Remote Access Code and delete some or all messages. Press
* 0 to make sure system is on before hanging up.
Press
* 9. The system announces “The machine will now hang up ,” and disconnects the call.
8
I N C A S E O F D I F F I C U L T Y
If you have difficulty operating this product, try the suggestions below.
For Customer Service, visit our website at www.telephones.att.com or call
1 800 222–3111. Please retain your receipt as your proof of purchase.
Messages Are Incomplete
• The system can accept messages up to three minutes long. If a caller leaves a very long message, part of it might be lost when the system disconnects the call after three minutes.
• If the caller pauses for more than seven seconds, the system stops recording and disconnects the call.
• If the system’s memory fills up during a message, the system stops recording and disconnects the call.
System Will Not Record Messages
• When memory is full, saved messages must be deleted before new messages can be recorded.
• If AO (announce only) is selected, no messages will be recorded.
Incoming Messages are Not Heard
During Recording
• Press VOLUME
+ until volume is at desired level.
• Make sure Call Screening is not set to OFF.
System Takes Longer Than Usual
To Respond
If there are many messages recorded, the system may take longer than usual to respond audibly.
System Does Not Respond To Remote
Commands
• Make sure you are calling from a touch tone phone. When you dial a number, you should hear tones. If you hear clicks instead, the phone is not a touch tone telephone.
• The answering system may not detect the Remote Access Code while your announcement is playing. Try waiting until the announcement is over before entering the code.
• There may be noise interference on the phone line you are using. Press dial buttons firmly.
• Make sure you are entering your
Remote Access Code correctly.
• You might be calling from a phone that sends tones too short for your answering system to detect.
• If there are many messages recorded, the system may take longer than usual to respond.
System Does Not Answer After Correct
Number of Rings
• If the Toll Saver feature is on, the number of rings changes from four to two, or six to four, when you have new messages waiting.
• In some cases, the system might be affected by the ringing system used by the local telephone company.
• If the system’s memory is full or the system is off, the system answers after
10 rings.
• When Number Announce is on and
Number of Rings is set to 2, system answers after three rings so it can announce caller’s number.
• If AO (announce only) is selected and no announcement is recorded, system answers after 10 rings and announces
“No announcement.”
9
I N C A S E O F D I F F I C U L T Y
Message Window Is Blank
• Make sure the power cord is securely connected (and threaded through the strain relief tab) to both the answering system and an electrical outlet not controlled by a wall switch.
• Press
O to make sure the system is on.
Message Window Displays
Delete
–
Memo record
–
Telephone conversation record
CL
Clock needs to be reset
––
System busy, in use or in remote access mode
F
Memory is full
CP
System is copying a message from one mailbox to another
System is busy
Power Failure Recovery
If the system is disconnected from AC power it will not operate. Your announcement and messages are retained in memory during a power failure but you will need to reset the clock. See the instructions on the bottom of the unit.
If the message window displays
CL
, you need to reset the clock. See the instructions on the bottom of the unit.
10
ved.
ights reser All r
Issue 1AT&T 06/01 ican Telephones.
Printed in China.
anced Amer © 2001 Adv ved.
ights reser All r
Issue 1AT&T 06/01 ican Telephones.
Printed in China.
anced Amer © 2001 Adv
○ ○ ○ ○ ○ ○ fold
○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○
1
1726 Digital Answering System
Remote Commands
○ ○
To connect with your answering system:
1 Dial your telephone number from a touch tone phone.
2 When the system answers, enter your Remote Access Code.
The system announces the number of messages, then begins playing back new messages in Mailbox 1.
3 Listen to your messages
— OR —
Press 5 during message playback and wait for the two-beep signal before entering a remote command from inside this card.
○ ○ ○ ○ fold
○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○
1
1726 Digital Answering System
Remote Commands
○ ○
To connect with your answering system:
1 Dial your telephone number from a touch tone phone.
2 When the system answers, enter your Remote Access Code.
The system announces the number of messages, then begins playing back new messages in Mailbox 1.
3 Listen to your messages
— OR —
Press 5 during message playback and wait for the two-beep signal before entering a remote command from inside this card.
○ ○
ONE KEY REMOTE COMMANDS
Play All* Play New* Delete
Repeat
Voice Help/
Stop Skip
Review
Announcement
Review
Clock
Review
Features
Record a
Memo*
ONE KEY REMOTE COMMANDS
Play All* Play New* Delete
Repeat
Voice Help/
Stop Skip
Review
Announcement
Review
Clock
Review
Features
Record a
Memo*
TWO KEY REMOTE COMMANDS
Turn system on or off * 0
Delete all messages
Record announcement
3 and mailbox number
* 7, speak after beep, press 5 to stop
Change clock * 8
Change remote access code * #
End remote access call * 9
*
Specify desired mailbox by pressing mailbox number after entering command.
TWO KEY REMOTE COMMANDS
Turn system on or off * 0
Delete all messages
Record announcement
3 3
* 7, speak after beep, press 5 to stop
Change clock * 8
Change remote access code * #
End remote access call * 9
*
Specify desired mailbox by pressing mailbox number after entering command.
