Toshiba STRATA CTX DKT2004-CT User guide

Telecommunication Systems Division
Digital Business Telephone Systems
DKT2004-CT
Cordless Digital Telephone
User Guide
October 2002
Publication Information
Toshiba America Information Systems, Inc.,
Telecommunication Systems Division, reserves the right,
without prior notice, to revise this information publication for
any reason, including, but not limited to, utilization of new
advances in the state of technical arts or to simply change the
design of this document.
Further, Toshiba America Information Systems, Inc.,
Telecommunication Systems Division, also reserves the right,
without prior notice, to make such changes in equipment
design or components as engineering or manufacturing
methods may warrant.
CTX-UG-D2004-VA
4016197
Version A.2, October 2002
© Copyright 2002
Toshiba America Information Systems, Inc.
Telecommunication Systems Division
All rights reserved. No part of this manual, covered by the
copyrights hereon, may be reproduced in any form or by any
means—graphic, electronic, or mechanical, including
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systems—without express written permission of the publisher
of this material.
Strata is a registered trademark of Toshiba Corporation.
Stratagy is a registered trademark of Toshiba America
Information Systems, Inc.
Trademarks, registered trademarks, and service marks are the
property of their respective owners.
TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (“TAIS”)
Telecommunication Systems Division License Agreement
IMPORTANT: THIS LICENSE AGREEMENT (“AGREEMENT”) IS A LEGAL AGREEMENT BETWEEN YOU (“YOU”) AND TAIS. CAREFULLY READ THIS LICENSE AGREEMENT. USE OF ANY
SOFTWARE OR ANY RELATED INFORMATION (COLLECTIVELY, “SOFTWARE”) INSTALLED ON OR SHIPPED WITH A TAIS TELECOMMUNICATION SYSTEM PRODUCT OR OTHERWISE MADE
AVAILABLE TO YOU BY TAIS IN WHATEVER FORM OR MEDIA, WILL CONSTITUTE YOUR ACCEPTANCE OF THESE TERMS, UNLESS SEPARATE TERMS ARE PROVIDED BY THE SOFTWARE
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FROM WHICH YOU OBTAINED IT IN ACCORDANCE WITH APPLICABLE RETURN POLICIES. EXCEPT AS OTHERWISE AUTHORIZED IN WRITING BY TAIS, THIS SOFTWARE IS LICENSED FOR
DISTRIBUTION ONLY TO END-USERS PURSUANT TO THIS LICENSE AGREEMENT.
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provided under this License Agreement. You agree you will not copy the Software except as necessary to use it on one TAIS system at a time at one location. Modifying, translating, renting, copying,
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You and any other person whose possession of the software violates this License Agreement shall promptly surrender possession of the Software to TAIS, upon demand. Furthermore, you hereby agree not
to create derivative works based on the Software. TAIS reserves the right to terminate this license and to immediately repossess the software in the event that You or any other person violates this License
Agreement.
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the exclusive property of TAIS and/or its suppliers, and you will not acquire any rights to the Software, except the license expressly set forth above. You will not remove or change any proprietary notices
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attempting to reverse compile, reverse engineer, modify, translate or disassemble the Software in whole or in part. Any failure to comply with the above or any other terms and conditions contained herein will
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DISCLAIM ALL WARRANTIES WITH REGARD TO THE SOFTWARE, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE WARRANTY OF NON-INFRINGEMENT OF THIRD
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TO THE QUALITY AND PERFORMANCE OF THE SOFTWARE IS WITH YOU. NEITHER TAIS NOR ITS SUPPLIERS WARRANT THAT THE FUNCTIONS CONTAINED IN THE SOFTWARE WILL MEET
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OTHER PECUNIARY LOSS OF ANY KIND ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE, EVEN IF TAIS OR ITS SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF
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9. United States Government Restricted Rights. The Software is provided with Restricted Rights. Use, duplication, or disclosure by the United States Government, its agencies and/or instrumentalities is
subject to restrictions as set forth in subparagraph (c)(1)(ii) of The Rights in Technical Data and Computer Software Clause at DFARS 252.227-7013 (October 1988) or subparagraphs (c)(1) and (2) of the
Commercial Computer Software - Restricted Rights at 48 CFR 52.227-19, as applicable.
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waiver shall be effective unless made in writing and signed by an authorized representative of the waiving party.
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AGREEMENT, ORAL OR WRITTEN, OR ANY OTHER COMMUNICATION RELATING TO THE SUBJECT MATTER OF THIS LICENSE AGREEMENT.
Toshiba America Information Systems, Inc.
Telecommunication Systems Division
9740 Irvine Boulevard
Irvine, California 92618-1697
United States of America
TSD 081601
5932
Toshiba America Information Systems, Inc.
Telecommunication Systems Division
Limited Warranty
Toshiba America Information Systems, Inc., (“TAIS”) warrants that this voice processing equipment (except for fuses, lamps, and
other consumables) will, upon delivery by TAIS or an authorized TAIS dealer to a retail customer in new condition, be free from
defects in material and workmanship for twenty-four (24) months after delivery. This warranty is void (a) if the equipment is used
under other than normal use and maintenance conditions, (b) if the equipment is modified or altered, unless the modification or
alteration is expressly authorized by TAIS, (c) if the equipment is subject to abuse, neglect, lightning, electrical fault, or accident,
(d) if the equipment is repaired by someone other than TAIS or an authorized TAIS dealer, (e) if the equipment’s serial number is
defaced or missing, or (f) if the equipment is installed or used in combination or in assembly with products not supplied by TAIS
and which are not compatible or are of inferior quality, design, or performance.
The sole obligation of TAIS or Toshiba Corporation under this warranty, or under any other legal obligation with respect to the
equipment, is the repair or replacement by TAIS or its authorized dealer of such defective or missing parts as are causing the
malfunction with new or refurbished parts (at their option). If TAIS or one of its authorized dealers does not replace or repair such
parts, the retail customer’s sole remedy will be a refund of the price charged by TAIS to its dealers for such parts as are proven to
be defective, and which are returned to TAIS through one of its authorized dealers within the warranty period and no later than
thirty (30) days after such malfunction, whichever first occurs.
Under no circumstances will the retail customer or any user or dealer or other person be entitled to any direct, special, indirect,
consequential, or exemplary damages, for breach of contract, tort, or otherwise. Under no circumstances will any such person be
entitled to any sum greater than the purchase price paid for the item of equipment that is malfunctioning.
To obtain service under this warranty, the retail customer must bring the malfunction of the machine to the attention of one of
TAIS’ authorized dealers within the twenty-four (24) month period and no later than thirty (30) days after such malfunction,
whichever first occurs. Failure to bring the malfunction to the attention of an authorized TAIS dealer within the prescribed time
results in the customer being not entitled to warranty service.
THERE ARE NO OTHER WARRANTIES FROM EITHER TOSHIBA AMERICA INFORMATION SYSTEMS, INC., OR
TOSHIBA CORPORATION WHICH EXTEND BEYOND THE FACE OF THIS WARRANTY. ALL OTHER WARRANTIES,
EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE, AND FITNESS FOR USE, ARE EXCLUDED.
No TAIS dealer and no person other than an officer of TAIS may extend or modify this warranty. No such modification or
extension is effective unless it is in writing and signed by the vice president and general manager, Telecommunication Systems
Division.
Contents
Introduction
Organization.........................................................................................................................v
Conventions ........................................................................................................................vi
Related Documents/Media................................................................................................ vii
Chapter 1 – The Grand Tour
Applications .........................................................................................................................2
Benefits ................................................................................................................................2
Cordless Digital Telephone Standard Parts .........................................................................4
Base Unit Controls and Functions .......................................................................................5
Features ................................................................................................................................6
Chapter 2 – Installation
Removing and Charging Your Battery Pack .....................................................................14
Charging Extra Battery Packs.........................................................................................14
Tips on Extending Battery Pack Life..............................................................................15
Installing Optional Headset................................................................................................15
Chapter 3 – Configuration
Entering Program Mode.....................................................................................................17
Chapter 4 – The Handset
Handset Volume Level ......................................................................................................19
Ringer Volume Level.........................................................................................................19
Mute................................................................................................................................19
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i
Contents
Chapter 5 – Features
Using the Handset ..............................................................................................................20
Charging the Handset.........................................................................................................20
Switching a Call to Your Cordless Digital Telephone.......................................................21
Switching a Call to the Desk Telephone............................................................................22
Using Memory ...................................................................................................................23
Chain Dialing..................................................................................................................24
Chapter 5 – Features
Account Code Calls ...........................................................................................................25
Verified/Non-Verified Account Codes...........................................................................26
Forced Account Codes....................................................................................................26
Voluntary Account Codes (Verified/Non-Verified).......................................................27
Automatic Busy Redial ......................................................................................................27
Automatic Callback ...........................................................................................................28
Auto Redial ........................................................................................................................29
Call Forward ......................................................................................................................29
System.............................................................................................................................29
Station .............................................................................................................................29
Call Forward Categories .................................................................................................30
Call Forward Settings .....................................................................................................30
Call Park Orbits..................................................................................................................33
Call Pickup.........................................................................................................................35
Group Pickup ..................................................................................................................35
Page/Internal Call Pickup ...............................................................................................35
Call Waiting .......................................................................................................................37
Direct Station Selection Buttons (Hotline) ........................................................................37
Do Not Disturb...................................................................................................................38
Setting DND for Another Extension...............................................................................38
Door Lock(s) ......................................................................................................................39
Door Phone(s) ....................................................................................................................40
Emergency Ringdown........................................................................................................41
Held Calls...........................................................................................................................41
Placing Line Appearances or [DN] Calls on Hold .........................................................41
Retrieving Held Calls .....................................................................................................42
Using Automatic Hold....................................................................................................42
ii
Strata DKT2104-CT Cordless Digital Telephone 10/02
Contents
Chapter 5 – Features
Switching Between Calls................................................................................................42
ISDN Outgoing Calling .....................................................................................................43
Subaddress ......................................................................................................................43
Message Waiting................................................................................................................44
Responding to a Lit Msg LED........................................................................................44
Off-hook Call Announce....................................................................................................45
Override Calls ....................................................................................................................45
Busy Override.................................................................................................................45
Do Not Disturb Override ................................................................................................46
Executive Override .........................................................................................................46
Class of Service Override ...............................................................................................47
Privacy Override.............................................................................................................47
Paging ................................................................................................................................47
Answering a Page ...........................................................................................................48
All Call Page...................................................................................................................48
Emergency Page .............................................................................................................48
Privacy ...............................................................................................................................49
Redial .................................................................................................................................49
Release and Answer ...........................................................................................................50
Speed Dial..........................................................................................................................50
Making a Call Using Speed Dial ....................................................................................51
Tone/Pulse Dialing.............................................................................................................51
Voice Mail - Direct Transfer..............................................................................................51
Troubleshooting .................................................................................................................60
Range and Performance .....................................................................................................61
Nine Simultaneous Conversation Channels.......................................................................61
Radio Interference.............................................................................................................62
Specifications .....................................................................................................................62
Index ......................................................................................................................................63
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iii
Contents
Chapter 5 – Features
iv
Strata DKT2104-CT Cordless Digital Telephone 10/02
Introduction
This guide describes the features and operation of the Toshiba DKT2004-CT
900 MHz Cordless Digital Telephone with Strata CTX Business Telephone Systems.
To get the most from your cordless digital telephone, please read this guide
thoroughly.
The DKT2004-CT also works with Strata DK telephone systems (except Strata DK24/
56/96, Release 3). Refer to the approriate user guide for your telephone system (see
“Related Documents and Media” on page x).
Organization
This user guide is divided as follows:
•
•
•
•
•
•
•
Chapter 1 – The Grand Tour covers an equipment overview by describing the
features associated with the cordless digital telephone.
Chapter 2 – Installation covers instructions for installing your cordless digital
telephone with your Strata CTX System.
Chapter 3 – Configuration covers the configuration options for optimizing the
performance of your cordless phone.
Chapter 4 – The Handset covers the various controls and features related to
operating your cordless phone.
Chapter 5 – Features covers operation of the cordless digital telephone features.
Appendix A – Feature Access Codes provides the feature access code dialing
sequence.
Appendix B – Troubleshooting and Specifications covers descriptions of the
Optional Headset, Installation, Troubleshooting, Range, Telephone Line Problems,
Specifications and Available Optional or Replacement Items.
Strata DKT2004-CT Cordless Digital Telephone 10/02
v
Introduction
Conventions
Conventions
Conventions
Description
Note
Elaborates specific items or references other information. Within some
tables, general notes apply to the entire table and numbered notes apply
to specific items.
Important!
Calls attention to important instructions or information.
WARNING!
Alerts you when the given task could cause personal injury or death.
P
[PDN]
Represents any Primary Directory Number button (the extension
number for the telephone).
[SDN]
Represents any Secondary appearance of a PDN. A PDN that appears
on another telephone is considered an SDN.
[PhDN]
Represents any Phantom Directory Number button (an additional DN).
$ULDO%ROG
Represents telephone buttons.
Courier
Shows a computer keyboard entry or screen display.
BOLD CAPS
Shows Liquid Crystal Display (LCD) messages.
Tilde (~)
Means “through.” Example: 350 ~ 640 Hz frequency range.
➤
Denotes the step in a one-step procedure.
➤
Denotes a procedure.
See Figure 10
vi
Represents any Directory Number button, also known as an extension
or intercom number.
Grey words within the printed text denote cross-references. In the
electronic version of this document (Strata CTX WinAdmin
Application Software and Documentation Library or FYI Internet
download), cross-references appear in blue hypertext.
Strata DKT2004-CT Cordless Digital Telephone 10/02
Introduction
Related Documents/Media
Related Documents/Media
Note Some documents listed here may appear in different versions on the
CD-ROM or in print. To find the most current version, check the version/date in
the Publication Information on the back of the document’s title page.
Refer to the following for more information:
• Strata CTX WinAdmin Application Software and Documentation Library
For DKT2004-CT telephones connected to a Strata DK14, DK16e, DK16, DK24/56/
96 (Release 4.0), DK40i, DK40, DK280 (Release 3.0 or higher), DK424i, DK424,
refer to:
•
Strata DK DKT2004-CT Cordless Digital Telephone User Guide
Strata DKT2004-CT Cordless Digital Telephone 10/02
vii
Introduction
Related Documents/Media
viii
Strata DKT2004-CT Cordless Digital Telephone 10/02
The Grand Tour
1
Your cordless digital telephone is designed and engineered to work with your Toshiba
digital telephone system and provide you with reliability, long life, and outstanding
performance. The cordless digital telephone is compatible with all Strata CTX
systems. All it requires for connection is a digital station port.
Your cordless digital telephone uses digital 900 MHz spread-spectrum technology,
which represents state-of-the-art design and engineering. This provides unsurpassed
range, several times greater than conventional analog or cordless digital telephones. It
provides clarity that is so good, it is indistinguishable from corded telephones in most
environments. It also provides fully secure communications for up to nine cordless
digital telephones within a given environment.
Fully charged, your cordless digital telephone provides over 3 hours of talk time and
42 hours of standby. There is a fast charger in the handset and a trickle charger in the
base.
The cordless digital telephone provides many of the same features as a 3000/2000series corded digital key telephone (DKT):
•
20-character Liquid Crystal Display LCD (displays top 16 characters of DKT)
•
Four programmable buttons for feature or multiple-line access (same as first four
buttons on DKT station port)
•
Headset jack
•
Handset volume adjustment (three levels)
•
Two ring levels and a vibration mode
•
&QI7UQ button
•
0VJ button with Message Waiting LED
Strata DKT2004-CT Cordless Digital Telephone 10/02
1
The Grand Tour
Applications
•
+ROG button
•
Twenty-speed dial memory (stored in the telephone separate from 40 individual
and system speed dial numbers)
Your cordless digital telephone offers two different modes of operation. You can use it
either in conjunction with a 3000/2000-series digital telephone, or on a stand-alone
basis. When used with a DKT, both the cordless digital telephone and the DKT share
the same digital station port on the PDKU. It also shares the same extension number.
You can switch between use of your DKT and your cordless, just by pressing a button.
When used on a stand-alone basis, the cordless digital telephone attaches to its own
digital station port on the PDKU.
Several useful accessories are available:
•
Base wall mount
•
Headset
•
Heavy duty 5.5-hour battery
•
Separate deep cycle charger
Applications
Your cordless digital telephone brings mobility and productivity to office telephones.
Greater call access cuts down on “telephone tag” delays. Its compact design makes it
easy to take with you.
Benefits
Your cordless digital telephone uses advanced technology and provides important
features that place it far above the competition in functionality and value. You benefit
from much greater performance than other cordless telephones currently available.
This means better sound quality, longer range, greater security, multi-line access,
helpful LCD display information, and many other important advantages.
The cordless digital telephone provides many advantages over a single-line analog or
digital telephone. Some of those advantages are:
2
Strata DKT2004-CT Cordless Digital Telephone 10/02
The Grand Tour
Benefits
•
Multi-line access is available on up to four programmable buttons. These buttons
can be used for CO line appearances, multiple [DN] appearances, or features. If the
cordless telephone is attached to a 3000/2000-series desk telephone, the four
programmable buttons are the same as the first four buttons on the desk DKT.
•
Your cordless digital telephone rings to the same extension number as the regular
DKT it is used with, enabling you to answer via either telephone. Both follow the
same forwarding and hunting regardless of which telephone is in use. This is much
simpler than having a separate extension number and standard station port for a
single-line cordless, in which, if you use both phones, you must forward the DKT
telephone to the single-line telephone (SLT).
An SLT cordless is not only a cumbersome alternative to the Toshiba digital
cordless; but also, if you forget to forward your calls, you cannot receive the calls
on your SLT cordless. With your cordless digital telephone it is easy. Just press a
button, grab your cordless, and go!
•
Message Waiting LED that is activated just like any regular DKT. This is a big
advantage over a single-line cordless, which, for example, cannot light message
waiting from voice mail.
•
Spread-spectrum technology provides five to seven times greater range than
conventional cordless telephones, making your cordless digital telephone much
more useful and valuable.
•
900 MHz spread-spectrum operation provides maximum security with a frequency
range that is almost impossible to scan. Regular 900 MHz cordless digital
telephones are difficult to scan, but less so than spread spectrum. Analog cordless
telephone frequencies are easy to scan and provide virtually no security from the
outside. Hackers and thieves can use this to hear conversations and pick up credit
card numbers.
•
Sound quality is better on your cordless digital telephone than non-spread
spectrum 900 MHz digital cordless phones. Sound quality on conventional analog
cordless telephones is so poor by comparison that they are only practical for short
range usage.
Strata DKT2004-CT Cordless Digital Telephone 10/02
3
The Grand Tour
Cordless Digital Telephone Standard Parts
Cordless Digital Telephone Standard Parts
Your Toshiba cordless digital telephone includes the following items:
•
Handset
•
Base
•
AC Adapter
•
Two-foot phone cord
•
400 mAh Rechargeable Battery
•
Belt Clip
•
User Guide
If any of these items are missing, damaged or if you would like replacement parts,
contact your System Administrator.
4
Strata DKT2004-CT Cordless Digital Telephone 10/02
The Grand Tour
Base Unit Controls and Functions
Base Unit Controls and Functions
Base Unit Antenna
CHARGE LED
BATT CHARGE LED
POWER ON LED
DESK Button/LED
CORDLESS Button/LED
1398
AC Adapter
Line In
Line Out
Strata DKT2004-CT Cordless Digital Telephone 10/02
5
The Grand Tour
Features
Features
6
•
Super Long Range 900 MHz Spread Spectrum
•
2-line, 10-digit LCD Display
•
Headset Jack
•
Ringer Volume Control
•
Handset Volume Control
•
Message Waiting LED
•
Single button access to Conference, Hold, Message Waiting, and Transfer features
•
Four Flexible Function Keys (First four keys of DKT port in Strata CTX)
•
20-Number Memory Store and Search
•
Battery Charging System for Optional Standby Battery
•
2-Way Handset Mounting
•
Vibration Ringer Alert
•
Compact Handset Design
Strata DKT2004-CT Cordless Digital Telephone 10/02
Installation
Important!
2
Your telephone system must be programmed for Auto Preference for
your 7$/. button to work. If there is a shared digital telephone, you
receive internal system dial tone automatically after picking up the
handset of your deskset. It is best to set Auto Line Preference to access
Intercom dial tone.
Step 1: Review Safety Instructions
This equipment contains a rechargeable Sealed Lead-Acid battery. Before you read
anything else, please observe the following:
WARNING! Toshiba does not represent this unit to be waterproof. To reduce
the risk of fire, electrical shock, or damage to the unit, do not
expose this unit to rain or moisture.
Do not dispose of the Sealed Lead-Acid battery in fire because it
could explode.
Do not charge the Sealed Lead-Acid battery in any charger other
than the one designed to charge it as specified in this user guide.
Using another charger could damage the battery or cause it to
explode.
To reduce risk of fire, use only Model EXP-9590 batteries.
Strata DKT2004-CT Cordless Digital Telephone 10/02
7
Installation
Step 1: Review Safety Instructions
CAUTION! To power your Toshiba DKT2004-CT Cordless base unit, use only UL
Listed AC Adapter Model AD-960 Class 2 Power Supply.
Ratings are:
Input: 120VAC 14W
Output: 10VDC 500mA
➤ Read and understand all instructions.
➤ Follow all warnings and instructions marked on the product.
➤ Unplug this product from the wall outlet before cleaning. Do not use liquid
cleaners or aerosol cleaners. Use a dry cloth for cleaning.
➤ Do not place this product on an unstable cart, stand, or table. The telephone may
fall, causing serious damage to the unit.
➤ To protect the product from overheating, do not block or cover any slots or
openings in the base Unit. This product should never be placed near or over a
radiator or heat register. This product should not be placed in an enclosed cabinet
unless proper ventilation is provided.
➤ Operate this product only from the type of power source indicated on the marking
label.
➤ Do not allow anything to rest on the power cord. Do not locate this product where
the cord will be damaged by persons walking on it.
➤ Do not overload wall outlets and extension cords, as this can result in the risk of
fire or electrical shock.
➤ Never push objects of any kind into this product through the Base Unit slots, as
they may touch dangerous voltage points or short out parts that could result in a
risk of fire or electric shock. Never spill liquid of any kind on the product.
➤ To reduce the risk of electric shock, do not disassemble this product. Contact
qualified service personnel when service or repair work is required. Opening or
removing covers may expose you to dangerous voltages or other risks. Incorrect
reassembly can cause electric shock when the appliance is subsequently used.
➤ Unplug this product from the wall outlet and refer servicing to qualified service
8
Strata DKT2004-CT Cordless Digital Telephone 10/02
Installation
Step 1: Review Safety Instructions
personnel under the following conditions:
• When the power supply cord is damaged or frayed.
• If liquid has been spilled into the product.
• If the product has been exposed to rain or water.
• If the product does not operate normally when following the operating
instructions. Adjust only those controls that are covered by the operating
instructions. Improper adjustment of other controls may result in damage, and
will often require extensive work by a qualified technician to restore the
product to normal operation.
• If the product has been dropped, or the cabinet has been damaged.
• If the product exhibits a distinct change in performance.
➤ Do not use the telephone to report a gas leak in the vicinity of the leak.
WARNING! To reduce the risk of fire or injury to persons by the battery,
follow these instructions:
➤ Use only battery pack model EXP-9590. Use of any other battery may cause a
safety hazard.
➤ Do not open or mutilate the battery pack. Released electrolyte is corrosive and may
cause damage to the eyes or skin, and, if swallowed, may be toxic.
➤ Exercise care in handling the battery in order not to short the battery with
conducting materials such as rings, bracelets, and keys. The battery or conductor
may overheat and cause burns.
➤ Observe proper polarity orientation between the battery pack and battery charger.
➤ Under federal, state and local laws, it may be illegal to dispose of old batteries by
placing them in the trash. Check with your local government for information on
where to recycle or dispose of old batteries. If you cannot find the information you
need, contact Toshiba for assistance.
Strata DKT2004-CT Cordless Digital Telephone 10/02
9
Installation
Step 2: Select Location
Important!
●
●
●
●
Do not short circuit the battery.
Residents of Minnesota should contact 1-800-225-PRBA for information
concerning reclamation and disposal of Rechargeable Nickel-metal Hydride
batteries.
Residents outside of Minnesota should contact their local authorities for
information concerning reclamation and disposal of Rechargeable Nickel-metal
Hydride batteries.
Charge the battery for 10 hours before using your new Cordless Digital
Telephone.
Step 2: Select Location
1. Select a location for your cordless digital telephone. Avoid excessive heat or
humidity.
2. Place the cordless digital telephone’s base unit on a desk or tabletop near a
standard 120VAC outlet and within reach of the digital telephone line connection
to your Strata CTX system.
3. Keep the base unit and handset away from sources of electrical noise (motors,
fluorescent lighting, etc.).
Important!
10
Place the cordless telephone to the right of the DKT. If placed on the
left of the DKT, the cordless antenna picks up a tone due to its close
proximity to the DKT speaker and electronic parts.
Strata DKT2004-CT Cordless Digital Telephone 10/02
Installation
Step 3: Connect Telephone Cords
Step 3: Connect Telephone Cords
Your cordless digital telephone can be used as a stand-alone telephone or in
conjunction with your deskset.
There are two telephone line jacks on the back of the base unit of your cordless digital
telephone: “Line In” and “Line Out.” You can connect your cordless digital telephone
to both the telephone line and a Strata CTX digital telephone.
➤ To use as a stand-alone telephone
➤ Connect the modular jack labeled “Line In” to
the telephone wall jack.
➤ To use with a desk telephone
1. Unplug the telephone line cord from your desk
telephone.
2. Connect this cord to “Line In” of your cordless
telephone.
3. Using the two foot modular cord that came with
your cordless telephone, connect the jack
labeled “Line Out” to the desk telephone.
Wide
Blade
AC Adapter
1174
Step 4: Connect and Apply Power to Base
Unit
Note The AC adapter furnished with this telephone may be equipped with a polarized
line plug (a plug having one blade wider than the other). This plug fits into the
power outlet only one way. If you are unable to insert the plug fully into the
outlet, try reversing the plug. If the plug still does not fit, contact your facilities
coordinator about replacing the obsolete plug. Do not alter the shape of the
blades on the polarized plug.
Strata DKT2004-CT Cordless Digital Telephone 10/02
11
Installation
Step 4: Connect and Apply Power to Base Unit
1145
1. Plug the AC adapter cord into the AC adapter input jack on the base unit.
Line In to DKT Circuit
AC Adapter
Modular
Cords
BDKU/BDKS, PDKU2, RDSU (CTX100
and CTX670). ADKU (CTX100 only)
Line Out
to DKT
6056
CAUTION! Use only the AC adapter supplied with your cordless digital
telephone.
2. Plug the AC adapter into a standard
120 VAC wall outlet.
3. Route the power cord where it is not
a trip hazard, and where it cannot
become chafed and create a fire or
electrical hazard.
4. Wrap the power cord around the
notch on the bottom of the base unit
as shown at the right.
5. Check to see that the power LED is
on, indicating the telephone has
power.
6. Before using your cordless digital
telephone, be sure to raise the
antenna to the vertical position.
12
1175
Strata DKT2004-CT Cordless Digital Telephone 10/02
Installation
Step 5: Attach Belt Clip to Handset (optional)
Step 5: Attach Belt Clip to Handset
(optional)
MUTE
Lanyard Clip
s
1. Snap the tabs of the belt clip into the notches
on the sides of the handset.
2. Use the belt clip to attach the handset to your
belt or pocket for convenient portability.
R/VOL
s
➤ To attach the belt clip to the handset
1160
➤ To remove the belt clip
1. Pry one tab at a time from the notch on the side of the handset.
2. Carefully lift the belt clip off.
Note The belt clip is designed to fit snugly onto the handset.
Step 6: Install Handset Battery Pack
1. Place a charged battery pack onto the handset so that it slides
easily along the ridges.
If your battery is not charged, see “Removing and Charging Your
Battery Pack” on Page 14.
2. Slide the battery pack up onto the handset until it clicks into
place.
You are now ready to configure your cordless digital telephone.
See “Configuration” on page 17.
Important!
Before using your new cordless phone, the battery
must be charged continuously for 10 hours.
Strata DKT2004-CT Cordless Digital Telephone 10/02
1155
13
Installation
Removing and Charging Your Battery Pack
Removing and Charging Your Battery Pack
Important!
Before using your new cordless digital telephone, the battery must be
charged continuously for six to eight hours.
➤ To remove the handset’s battery pack
1. Press in on the battery pack release latch.
2. Slide the battery pack off the handset (shown right).
Note You may have to pull hard to slide the battery pack off, when
the handset is new.
➤ To charge the handset’s battery pack
1. Place the handset on the base unit.
2. Make sure the CHARGE LED lights. If it does not light, make sure
the AC adapter is plugged in and that the handset makes good
contact with the base unit.
1157
Charging Extra Battery Packs
The base unit of your cordless telephone has a
battery charger for charging an extra battery pack.
A compartment latch keeps the battery pack in
place during charging.
➤ To charge extra battery packs
Charging
Compartment
Battery
Pack
1. Position the battery pack so the inner side is
facing toward the top of the base unit.
2. Slide the battery pack into the charging
compartment until it clicks into place.
3. Make sure the BATTERY CHARGE LED
lights. If it doesn’t light, make sure the AC adapter is plugged in and that the
battery pack is seated into the charging compartment.
1177
Note Charge the standard 400 mAh battery pack without interruption for six to eight
hours. Charge the optional 730 mAh extended battery pack without interruption
for eight to ten hours.
14
Strata DKT2004-CT Cordless Digital Telephone 10/02
Installation
Installing Optional Headset
Tips on Extending Battery Pack Life
All rechargeable nickel cadmium batteries can develop a “memory” (reduced charge
capacity) caused by repeated charge and discharge cycles. Batteries that have
developed this effect do not operate to their fullest capacity.
➤ To avoid memory effect, operate the unit until the battery pack is completely
discharged before recharging. For example, use the handset off the base all day.
Only replace the handset on the base at night after a full day of use. Do not “top
off” the charge after using the battery for a short time.
➤ To erase memory effect, operate the unit until the battery pack is completely
discharged, then recharge it fully. Repeat this process at least three times.
When the battery pack in the handset is low and needs to be charged you see LOW
BATT and the handset beeps.
Table 1
Low Battery Symptoms
On a Call
In Standby Mode
Only the TALK key operates.
None of the keys operate.
Handset beeps once every three seconds.
Handset beeps once.
Complete your call as quickly as possible.
Cannot make call.
Replace battery pack.
Replace battery pack before making a call.
To restore your battery capacity, return the handset to the base unit for charging or
replace the handset battery pack with another charged one.
Installing Optional Headset
The optional headset provides a hands-free option for the cordless
digital telephone. Only use headsets especially designed or
modified for use with radio frequency equipment. With the
headset installed, you can use the belt clip to carry the handset and
converse through the headset.
➤ Open the cover over the headset jack and plug in the headset.
All feature operations are the same as with the handset. When
using the headset, the handset earphone and microphone are
disconnected.
Strata DKT2004-CT Cordless Digital Telephone 10/02
1162
15
Installation
Installing Optional Headset
16
Strata DKT2004-CT Cordless Digital Telephone 10/02
Configuration
3
This chapter explains how to enter the Programming Mode. Your cordless digital
telephone can operate in either the DKT or the cordless mode and can be programmed
whenever the telephone is idle. When entering the program mode during cordless
operation, all calls coming to this station are ringback tone until the program mode is
ended. Entering the program mode during DKT operation has no effect on current call
status.
Entering Program Mode
1. Remove the handset from the base unit.
2. Press and hold and at the same time.
1178
3. While holding and , press 7$/..
4. Release all three keys.
5. Press the 592/ button on the upper right side of the
cordless handset until you toggle to the DATA STORE
settings screen.
6. Press to toggle the settings for each program step or
store (save) the setting when in DATA STORE step.
7. Press 7$/. at any time to exit PROGRAM without
saving changes. To save the changes step to DATA
STORE and press before pressing 7$/..
Strata DKT2004-CT Cordless Digital Telephone 10/02
1178b
17
Configuration
Entering Program Mode
8. Press 087( to step through the program steps in the reverse order.
The LEDs above the )~)buttons indicate the current setting for each of the
program steps. Each time the feature is entered and digit is pressed these LEDs
change their indication.
You see the following screens on the
cordless LCD prompting you to
configure your handset:
PROGRAM
R/VOL
SOFT KEY
ON MODE
0
SOFT KEY
OFF MODE
MUTE
PASS
MODE 70/71
0
REJECT
MODE 70/71
MUTE
RCV. LEVEL
NORMAL
0
RCV. LEVEL
-4 DB
MUTE
TALK
F1
ON
F1
OFF
R/VOL
F2
ON
F2
OFF
R/VOL
F3
ON
F3
OFF
R/VOL
TALK-QUIT
0-STORE
0
DATA STORE
TALK-QUIT
1179
18
Strata DKT2004-CT Cordless Digital Telephone 10/02
4
The Handset
This chapter covers the handset volume control and various functions related to the
handset itself.
Handset Volume Level
➤ Press the 592/ button on the side of the handset
(shown right) while on a call to select a loud or soft
volume level.
R/VOL
MUTE
1161
Ringer Volume Level
➤ While the telephone is idle, press the 592/ button
on the side of the handset to select ring volume.
When the handset is returned to the base, the ring
volume automatically switches to RING HIGH.
Note When the display is set for RING OFF, you
receive a vibration alert instead of the audible
ring tone.
RING HIGH
R/VOL
RING LOW
R/VOL
R/VOL
RING OFF
Mute
1180
➤ Press and hold the 087( button to consult another person in the room without the
caller hearing you. Release the 087( button to continue the conversation.
Strata DKT2004-CT Cordless Digital Telephone 10/02
19
The Handset
Using the Handset
Using the Handset
➤ Pick up the handset and press 7$/.. You may see “ACQUIRING LINK” on the
LCD.
When the cordless digital telephone communicates between
the base unit and the handset, the screen goes to standby
(shown right), and the telephone is ready to use.
1187
If you see “NO SERVICE” on the LCD when talking and the
handset is at the range limit of your cordless digital telephone, do the following:
➤ During a call, move back in range within 20 seconds.
➤ In standby mode, move back within range.
Note When the LCD shows “DKT MODE,” the telephone has not been transferred to
cordless mode at the base.
Charging the Handset
➤ Place the handset on the base unit either face down or face up (shown below), with
or without the belt clip attached.
The battery pack in the handset automatically recharges in either position.) For
information on charging the Battery Pack, see page 14.
20
Strata DKT2004-CT Cordless Digital Telephone 10/02
The Handset
Switching a Call to Your Cordless Digital Telephone
Switching a Call to Your Cordless Digital
Telephone
You can switch a call from the deskset to the cordless digital telephone or vice versa
whether idle or talking.
Note Transferring while idle or when calls are on hold results in a steady light
(skipping the flashing state).
➤ To transfer an active call
1. Press &25'/(66 on the base unit.
The CORDLESS LED flashes.
2. Pick up the handset and press 7$/..
The CORDLESS LED lights steady. The DKT
LEDs go out and LCD display shows
CORDLESS MODE.
1190
3. When you finish the call, place the handset
back on the base unit to automatically hang up.
1245c
If the telephones are idle, the transfer takes
place immediately without the need to pick up
the handset.
Strata DKT2004-CT Cordless Digital Telephone 10/02
21
The Handset
Switching a Call to the Desk Telephone
Switching a Call to the Desk Telephone
1. Press '(6. on the base unit.
The DESKLED flashes.
2. Pick up the handset on your desk telephone.
The DESK LED lights steady.
3. Hang up your cordless digital telephone handset.
Note If the cordless AC Adapter is unplugged or if the
Strata CTX system is turned off, the mode
automatically changes to the CORDLESS mode.
Mode
Page
Scroll
1246
Feature
TALK
Q
Z
Spdial
HOLD
Cnf
Trn
DIAL
2
ABC
3
DEF
4
GHI
5
JKL
6
MNO
7
PRS
8
TUV
9
WXY
0
OPER
#
1
F1
Msg
MSG
F1
F2
F2
F3
F3
F4
F4
Vol
Mic
Redial
Spkr
Cnf/Trn
Hold
6067
Cordless Digital Telephone with Digital Telephone
22
Strata DKT2004-CT Cordless Digital Telephone 10/02
The Handset
Using Memory
Using Memory
➤ To store a number
1. Remove the handset from the base unit.
2. Press 0HP'LDO.
You hear a beep and see “PHONE#--”.
3. Enter the number (up to 16 digits) you want to store.
4. Press 0HP'LDO.
You see “MEMORY#--”.
5. Enter the number (01~20) for the memory location you want to use.
You hear a confirmation beep and see the message. The telephone then returns to
standby.
Note After pressing 0HP'LDO the second time, you have 20 seconds to enter the
memory location number you wish to use. Otherwise, an error tone sounds and
the unit returns to standby.
➤ To erase a stored number
1. Remove the handset from the base unit.
You see “STORED”.
2. Press 0HP'LDO twice.
You see “DELETE#--”.
3. Press the memory location number you want to clear.
You hear a long beep and see DELETED” which confirms that you have erased that
number from memory.
➤ To dial a stored number
1. Remove the handset from the base unit.
2. Press 7$/.
Strata DKT2004-CT Cordless Digital Telephone 10/02
23
The Handset
Using Memory
...or press a designated function key with a line
assigned to it. For example: Press ).
Your cordless digital telephone then dials the
previously stored number. If you select a
memory location that does not have a stored
number, the handset beeps rapidly and the
telephone does not dial.
1245
3. Press 0HP'LDO.
4. Enter the two-digit memory number (01~20)
for that number from the keypad.
Chain Dialing
On certain occasions, after dialing a number, you may be requested by the party or
service you are calling to enter a special access code, such as when performing a
banking transaction. The access code can be stored in one of the 20 memory locations.
Example:
1245b
1. Remove the handset from the base unit.
2. Make the call by dialing directly or from one
of the stored numbers in memory.
3. When prompted by the called party, press
0HP'LDO (as shown) and the memory
number of the access code at the appropriate
time.
1. Dial the number for your bank.
2. When the bank requests your account number press 0HP'LDO.
3. Using the handset, enter the two-digit memory location (01~20) for your account
number. Your handset dials the number and you may proceed with your
transaction.
24
Strata DKT2004-CT Cordless Digital Telephone 10/02
Features
5
This chapter gives you all of the cordless digital telephone features in alphabetical
order beginning on page 25. Your cordless digital telephone provides many of the
same features as a 3000-series corded digital telephone. In addition to the 0VJ
+ROG, &RQI7UQ and 0HP'LDO functions, you can use your cordless digital
telephone’s )~) buttons to invoke the features listed below or to gain multiple-line
access.
When sharing the same station, your cordless )~) buttons perform the same
functions as the first four buttons on a 3000-series telephone. The )~) buttons
were preassigned upon system installation. Ask your System Administrator which
)~) button functions you may or may not have.
Account Code Calls
Account Codes (Forced or Voluntary) can be used for a variety of reasons including
billing, tracking, and line restriction applications. Account Codes are assigned in the
system as a fixed length (default is six digits) and are recorded by the system, along
with the details of the calls, which can be printed on a Station Message Detail
Recording (SMDR) report.
Strata DKT2004-CT Cordless Digital Telephone 10/02
25
Features
Account Code Calls
Verified/Non-Verified Account Codes
If programmed for Verified Account Codes, the system checks the account code you
entered against a list created by the CTX System Administrator. The code you enter
must be on the list for the call to proceed. Non-verified account codes must be of a
uniform length specified by the CTX System Administrator.
Forced Account Codes
Some applications require you to enter an Account Code. These Forced Account
Codes may be verified or non-verified, depending upon the application, but in either
case, the caller must enter a code before proceeding.
➤ To dial using Forced Account Codes
1. Place a call in the normal method.
If the call requires an Account Code, a burst of tone (Success Tone) is heard after
dialing the telephone number alerting you to enter the Account Code.
2. Enter the account number.
When the number of digits designated for account codes has been entered, the
number will be checked against the verified list, if chosen, and the call will
continue as normal. If the number of digits entered for the account code is not
reached or the verified code does not match, then re-order tone is heard and the call
is rejected.
You can bypass Forced Account Code requirements with three emergency numbers,
including 911. See your CTX System Administrator for these numbers:
1)
26
911
2)
_______
3)
_______
Strata DKT2004-CT Cordless Digital Telephone 10/02
Features
Automatic Busy Redial
Voluntary Account Codes (Verified/Non-Verified)
Voluntary Account Codes are optional. They can be entered during a call and are used
for tracking selected calls using SMDR call detail recording option.
If the system is set for Verified Account Codes, station users must enter a specific
code when entering the Voluntary Account Code(s) or the code is not validated for the
SMDR call report. This does not affect the call.
There are two ways to dial using a Voluntary Account Code:
➤ To dial using the Account Code button
1. After accessing a CO line, press the $FFRXQW&RGH button. LCD telephones
prompt you to “ENTER ACCOUNT CODE NOW.”
2. Enter the account code digits. The LCD prompt disappears upon entry of the first
account code digit. After the account code is entered, the time indicator is restored
in the LCD.
3. If your station is set for Verified Account Codes, you hear confirmation tone when
the code is valid. If the code is invalid, you hear two short tones.
4. Enter the Account Code. Your conversation is not interrupted.
➤ To enter an Account Code using access codes
Note It’s a good idea to warn the other party that you will be disconnected
momentarily when you enter the access code. Once the code is entered, you will
be connected again.
1. After accessing a CO line, press &1)751. Once you press &1)751, your call
is interrupted; you and the other party cannot hear each other. You will hear feature
dial tone.
2. Dial . LCD telephones prompt you to “ENTER ACCOUNT CODE NOW.”
3. Enter the account code digits. The prompt disappears upon entry of the first
account code digit. After the account code is entered, the connection is restored
and the LCD shows the time.
Automatic Busy Redial
This feature is not supported by the DKT2004-CT. It must be assigned to your DKT.
Strata DKT2004-CT Cordless Digital Telephone 10/02
27
Features
Automatic Callback
Automatic Callback
When you reach a busy station, you can set Automatic Callback to have the system
monitor the busy extension and notify you when it becomes idle.
Automatic Callback can also place you in queue for an available outside line, if you
reach a line group in which all lines are busy. When a station or line becomes
available, the system rings your telephone. Then when you answer, it automatically
rings the intended destination. The amount of time the system will wait for an idle
destination is set in system programming.
Automatic Callback is also known as “CO Line Queuing.”
➤ To set Automatic Callback
1. If you hear busy tone after dialing an outside line access code or a station number,
press $XWR&DOOEDFN or . Busy tone stops, followed by success tone, then busy
tone resumes.
2. Hang up. You can make other calls while waiting.
3. When the called station or outside line becomes idle, your telephone rings with a
fast LED.
• If you called a busy station, the extension LED flashes green (incoming call)
and the called number displays.
• If you called a busy outside line, the extension LED flashes green (incoming
call rate). The seized line’s number displays.
4. Answer within about three rings (five to 180 seconds, set in programming) to
prevent the callback from being cancelled. After you answer, you hear success
tone, and the LED flashes green (in-use).
If you hear a busy tone after answering a callback, the called party is already on
another call or the line has already been seized or has received an incoming call.
Your request is not cancelled. You will be called again the next time a line becomes
idle.
If you were attempting to make an outside call, the telephone number is
automatically dialed, including the account code or override codes that were used.
➤ To cancel ACB
➤ Press $XWR&DOOEDFN or extension button + .
28
Strata DKT2004-CT Cordless Digital Telephone 10/02
Features
Auto Redial
Auto Redial
This feature enables you to automatically redial the last number (outside or [DN])
called by pressing 5HGLDO. 5HGLDO must be programmed as one of the four flexible
buttons on the telephone.
1. Press an available [DN] or /LQH. Make sure that you press the same [DN] or /LQH
that you used to dial the telephone number that you wish to redial. You hear dial
tone.
2. Press 5HGLDO. The last telephone number you dialed is automatically redialed.
Call Forward
System
System Call Forward (which is set in Programming) automatically directs calls to a
predefined location, such as Voice Mail. See your CTX System Administrator to
determine which type of Call Forward you have, as well as the Call Forward location.
Station
Station Call Forward enables you to assign Call Forward destinations for each
extension on your phone. Each extension can be independently set for a different Call
Forward feature.
Call Forward must be set prior to receiving the call.
The following calls to your station can be forwarded:
•
Internal calls
•
Auto Attendant calls
•
Outside lines that ring only your station
•
Transferred internal or incoming line calls
Strata DKT2004-CT Cordless Digital Telephone 10/02
29
Features
Call Forward
Call Forward Categories
You can set Call Forward for the following categories of calls. Within these
categories, you can use five different types of Call Forward Settings.
•
Call Forward Any Call – Forwards any call, whether an internal call or incoming
line call.
•
Call Forward - Incoming Line – Forward incoming line calls only.
•
Call Forward Any Call - Set for Another Station – Enables you to forward all
calls for another telephone within your telephone system.
•
Call Forward - Incoming Line Set for Another Station– Enables you to set
forwarding of incoming line calls for another telephone within your telephone
system.
•
Call Forward System – Forwards the calls to the destination preset for the entire
telephone system, commonly voice mail.
•
Call Forward - External Location – Forwards incoming line calls that ring
directly to your extension to a destination outside the system.
You can change your forwarding destination from outside the system using the DISA
feature. See your CTX System Administrator for DISA telephone numbers and
security code access.
Call Forward Settings
•
Call Forward All Calls – Forwards all calls immediately.
•
Call Forward Busy/Do Not Disturb – Forwards calls immediately when your
extension is busy or in Do Not Disturb (DND) mode.
In Tone-first systems with multiple lines, Call Forward Busy forwards calls only
when all line appearances are in use. In Voice-first systems, Call Forward Busy
forwards all calls any time your telephone is in use.
•
30
Call Forward - No Answer – Forwards all calls to your station whenever you do
not answer the call within a designated time (set by you when you enable the
feature).
Strata DKT2004-CT Cordless Digital Telephone 10/02
Features
Call Forward
•
Call Forward Busy/Do Not Disturb/No Answer – Forwards all calls to your
station whenever you are busy, in the DND mode, or after ringing and you do not
answer the call within a designated time (set by you when you enable the feature).
•
Call Forward Cancel – Cancels the set Call Forward feature. Notice that each
category of Call Forward has a different code for canceling.
Station Call Forward Procedures
The following table contains Call Forward Button sequences. You can do a Call
Forward function by entering the button sequence as described.
Some Call Forward features require a Pass Code entry. Use the following procedure to
change your Pass Code.
➤ To change your Pass Code
➤ Press Extension button + + ext. no. + old Pass Code (1~15 digits) + + new
Pass Code (1~15 digits) + .
➤ To use the Call Forward button sequence
➤ Follow the instructions in the following table, shown under “Button Sequence.”
Some features require additional input, such as:
• Destination – If the destination is an outside number, press after entering the
destination. The CTX accepts destination numbers of up to 32 digits.
• Timer – This is a two digit entry representing how long (eight to 160 seconds)
your telephone should ring before forwarding the call. If you enter one digit,
you must press after entering the single digit.
• Pass Code – A four-digit code established by system programming to prevent
unauthorized changes. The code applies to the station to be forwarded; not to
the station entering the code.
Note In the following table, (Tone) means that a confirmation tone will play at that
point in the sequence.
Strata DKT2004-CT Cordless Digital Telephone 10/02
31
Features
Call Forward
Table 2
Call Forward Procedure
Feature
Button Sequence
Call Forward Any Call - Internal and Incoming Line Calls:
Forwards any call, whether an internal call or incoming line call.
All Calls
Extension button + (Tone) + Destination No. (Tone)
Busy
Extension button + (Tone) + Dest. No. (Tone)
No Answer
Extension button + (Tone) + Dest. No. (Tone) + Timer +
Busy No Answer
Extension button + + Dest. No. + Timer + Cancel
Extension button + (Tone)
Call Forward - Incoming Line Calls:
Forward incoming line calls only.
All Calls
Extension button + (Tone) + Dest. No. (Tone)
Busy
Extension button + (Tone) + Dest. No. (Tone)
No Answer
Extension button + + Dest. No. (Tone) + Timer (Tone) +
Busy No Answer
Cancel
Extension button + + Dest. No. (Tone) + Timer (Tone) + Extension button + (Tone)
Call Forward Any Call - Set for Another Station:
Enables you to forward all calls for another telephone within your telephone system.
32
All Calls
Extension button + (Tone) + ext. no. + Pass Code (Tone) + + Dest. No. + (Tone)
Busy
Extension button + (Tone) + ext. no. + Pass Code (Tone) + + Dest. No. + (Tone)
No Answer
Extension button + (Tone) + ext. no. + Pass Code (Tone) + + Dest. No.
(Tone) + + Timer + (Tone)
Busy No Answer
Extension button + + ext. no. + Pass Code + (Tone) + Dest. No. (Tone) + Timer + (Tone)
Cancel
Extension button + (Tone) + ext. no. + Pass Code + (Tone)
Strata DKT2004-CT Cordless Digital Telephone 10/02
Features
Call Park Orbits
Table 2
Call Forward Procedure (continued)
Feature
Button Sequence
Call Forward - Incoming Line Call - Set for Another Station:
Enables you to set forwarding of incoming line calls for another telephone within your telephone system
All Calls
Extension button + (Tone) + ext. no. + Pass Code + (Tone) + Dest. No.
(Tone) + Busy
Extension button + (Tone) + ext. no. + Pass Code + (Tone) + Dest. No.
(Tone) + No Answer
Extension button + (Tone) + ext. no. + Pass Code + (Tone) + Dest. No.
(Tone) + + Timer + Busy No Answer
Extension button + (Tone) + ext. no. + Pass Code + (Tone) + Dest. No.
(Tone) + + Timer + Cancel
Extension button + (Tone) + ext. no. + Pass Code + (Tone)
Change Pass Code
Extension button + (Tone) + ext. no. (Tone) + old Pass Code + (Tone) + new
Pass Code (Tone) + Call Forward - System:
Forwards the calls to the destination preset for the entire telephone system, commonly voice mail.
Activate
Cancel
(Tone)
(Tone)
Call Park Orbits
The Call Park feature enables you to hold a call temporarily in a location other than
your telephone. These areas are called orbits. You or another telephone user can
retrieve a parked call from its orbit by specifying the orbit number. You can specify
one of 20 General Park Orbits (7000~7019) or a valid extension number within the
system.
Once you have parked a call in an orbit, you can:
•
•
•
Hang up and retrieve the parked call at a later time
Originate another call
Access a voice paging device to announce the parked call for pickup from another
station
Strata DKT2004-CT Cordless Digital Telephone 10/02
33
Features
Call Park Orbits
If you park a call and it is not retrieved, it will recall to the parking station and one of
the following occurs:
•
•
If your station is idle when the system Call Park recall timer expires, the parked
call automatically recalls to your station.
If your station is busy, the parked call camps on.
If you have an LCD telephone, you can let the system automatically select an
available orbit number which displays on your LCD.
➤ To park a call
1. While on a call, press 3DUNLQ2UELW
...or &1)751 + . The LED flashes green (consultation-hold).
2. Specify the Park Orbit using one of the following:
• Press and the system automatically selects a General Park Orbit between
~. The chosen orbit appears on the LCD.
• Enter a valid extension.
• Press and the system automatically selects your extension as the orbit.
3. Hang up. The caller’s extension or line number and the orbit number are shown. If
the parked call is not retrieved within a specified time, the call rings back to your
phone. When a parked call recalls your phone, the LCD shows the line or extension
that is recalling and the orbit number.
➤ To retrieve a parked call
1. Press 3DUNLQ2UELW...or your extension button +.
2. Enter the Orbit Number where the call is parked or for the extension from which
you are calling. You cannot use to retrieve a parked call. The extension LED
flashes at the in-use rate when the call is retrieved.
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Strata DKT2004-CT Cordless Digital Telephone 10/02
Features
Call Pickup
Call Pickup
You can pick up a call that is ringing another station’s extension, a call placed on hold
at another station and other types of calls. When you pick up an internal call, the
calling station and the called station displays on your LCD.
Group Pickup
Stations can be assigned in system programming to Pickup Groups. As many as 32
groups can be created to enable you to easily pick up incoming (new or transferred) or
internal calls that are ringing stations that are in your group or in other groups. This
feature does not pick up held calls. You may belong to more than one group. See your
CTX System Administrator for group assignments.
Page/Internal Call Pickup
This feature picks up Internal (station to station), Group Page, and All Call Page calls.
If these types of calls occur at the same time, the pickup priority is station-to-station
and then Page calls in the order of occurrence. In some systems, this feature can be
applied to pick up All Call Page exclusively.
➤ To perform Call Pickup
1. Press an extension button.
2. Enter a code from the following table.
Table 3
Call Pickup Feature Codes
For Incoming Calls:
Dialing
Group
+ Primary
Directed Extension
Ext. No.
Description
Picks up a call ringing to a member of your pickup group.
Picks up a call ringing on any line appearance of the telephone
specified by its Primary extension number.
Directed Group
+ Group
No.
Picks up a call ringing to a terminal in the specified Pickup
Group.
Directory Number
+ Ext. No.
Picks up a call ringing to the specified extension number only.
Other lines ringing on the same phone are unaffected.
Any External Call
Picks up any incoming outside line call.
Strata DKT2004-CT Cordless Digital Telephone 10/02
35
Features
Call Pickup
Table 3
Call Pickup Feature Codes (continued)
For Calls On Hold:
Dialing
Local Retrieve
+ Primary
Remote Retrieve
Ext. No.
Description
Picks up a call held on the telephone from which it is dialed.
Retrieves a call held on the telephone specified extension
number.
Outside Line
Retrieve
+ Outside
Line No. (1~128)
Picks up a call held on the specified CO line regardless of the
telephone placing the call on hold. Must enter three digits
(e.g., 007).
Directed Extension
Retrieve
+ Ext. No.
Picks up a call held on the specified extension number,
regardless of the instrument(s) on which it appears.
Notes
36
•
The Primary extension number is the directory number by which the phone set is
defined. Other, non-primary extension numbers may also appear on the phone. By
convention, the Primary extension number is assigned to the first button on a
multi-button telephone.
•
If more than one call is on hold, the call on the telephone’s lowest button number is
picked up.
•
Ringing calls are picked up over held calls as a priority.
Strata DKT2004-CT Cordless Digital Telephone 10/02
Features
Call Waiting
Call Waiting
Call Waiting places an incoming call in queue and alerts you with a warning tone. The
[DN] or Line LED flashes at the on-hold rate.
1. If you are talking, press +2/'
...or the flashing [DN]. The call you are on is placed on hold and you are connected
to the waiting call. The [DN] or /LQH LED lights steady.
...or /LQH if your telephone has the Auto Hold feature. See your System
Administrator to find out if you have Auto Hold.
...or the ringing [DN] or /LQH.This disconnects the current call and then connects
you to the transferred call. The [DN] or /LQH LED remains steady.
...or WDON. The existing call is disconnected. The camped-on line rings your
telephone and the /LQH LED flashes at the incoming call rate.
2. Press a [DN], then /LQH
...or WDON again.
Direct Station Selection Buttons (Hotline)
This optional feature enables you to use a '66 button to connect directly to another
station’s line extension. The DSS LED shows the status (idle/busy) of the station and/
or the station’s primary extension. For example, a station’s DSS button LED shows
busy (light steady red) when the station is:
•
busy on a call on any button
•
idle but all appearances of the station’s extension are in use by other stations.
When the station is in DND, the LED flashes red.
➤ To connect directly to another station’s extension
1. When connected to a line or another station, press '66.
The original party is put on-hold. You can call a station even if the DSS LED
shows busy (steady red).
2. Announce the call...or transfer the call by hanging up or pressing 5HOHDVH.
Note You can transfer the call to an idle or busy station.
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37
Features
Do Not Disturb
Do Not Disturb
If your station is in Do Not Disturb (DND) mode, internal, external and transferred
calls do not ring your station and Off-hook Call Announce calls are denied. You can
continue to make calls while in the DND mode. When originating a call in DND
mode, you will hear a short burst of interrupted dial tone followed by continuous dial
tone. You can start dialing at any time during either tone.
If you put your Primary extension into DND mode, all calls to that telephone are
rejected. If your extension is set for Call Forward-Busy or Call Forward-Busy/No
Answer, the call is redirected to the forwarding destination immediately.
If you put an extension other than the Primary extension into DND, only calls to that
extension on your phone will be blocked. Appearances of that extension on other
telephones continue to ring.
➤ To activate DND on your Primary extension
➤ Press 'R1RW'LVWXUE or (hear Success Tone). The LED lights steady red
and DND mode is activated for the entire station.
➤ To activate DND on a non-Primary extension
➤ Press the desired extension appearance and 'R1RW'LVWXUE or (hear
Success Tone). The LED lights steady red and DND mode is activated for that
extension on your phone.
➤ To deactivate DND
➤ Press 'R1RW'LVWXUE or (hear Success Tone). The LED lights goes out
and DND mode is de-activated.
Setting DND for Another Extension
➤ To activate DND for another extension
➤ Enter (hear Entry Tone) + the Primary extension of the remote extension +
the pass code + (hear Success Tone). This sets DND as if activated by the
Primary extension on the target telephone.
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Strata DKT2004-CT Cordless Digital Telephone 10/02
Features
Door Lock(s)
➤ To deactivate DND for another extension
➤ Enter (hear Entry Tone) + the Primary extension of the remote extension +
the pass code + (hear Success Tone). This removes DND from the target
telephone.
➤ To change your DND Pass Code
➤ Enter (hear Entry Tone) + ext. no. (hear Entry Tone) + old pass code + (hear Entry Tone) + new pass code + (hear Success Tone).
If you activate DND while a call is ringing, the ringing stops. The LED continues
to flash on your telephone and ring on other appearances.
Door Lock(s)
Your telephone may have 8QORFN'RRU button(s), which enable you to unlock a
door. Each 8QORFN'RRUbutton is programmed for a specific lock.
Door Lock
No.
Location
Door Lock
No.
0
6
1
7
2
8
3
9
4
10
Location
5
➤ To unlock a door
➤ Press the specific 8QORFN'RRU button or + the Door Lock Number (see
above table).
The door unlocks for three~30 seconds (set in system programming). The Unlock
Door LED is lit while the door is unlocked.
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39
Features
Door Phone(s)
Door Phone(s)
Door phones can be used to call telephones selected in system programming. When a
door phone calls, you hear a distinctive ringing tone, one or five times (set in system
programming). You can also call a door phone and monitor the surrounding area.
The number of possible door phones varies by Strata CTX system, with up to 24 as the
maximum for larger systems.
LCD telephones display the door phone name ID when calls are made to or from door
phones. Check with your CTX WinAdmin programmer to find out the names and
locations of your system’s door phones and record them in below.
Door Phone
Name/Location
Door Phone
Name/Location
➤ To answer a door phone call
➤ Lift the handset while the door phone is still ringing. The extension LED flashes
green (in-use) and you are connected to the door phone.
...or to pick up door phone calls ringing someone else’s phone, press extension +
+ directory number.
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Strata DKT2004-CT Cordless Digital Telephone 10/02
Features
Emergency Ringdown
➤ To call/monitor a door phone
1. With the handset off-hook, press a extension. You hear dial tone and the LED
flashes green (in-use).
2. Press + extension for the door location. A two-way talk-path exists between
your telephone and the called door phone. You can audibly monitor the area around
the door phone.
➤ To call from a door phone
1. Press the door phone button and then release it. You hear a distinctive ringing
tone–one or five times (set in system programming).
2. When answered, speak at a normal voice level in the direction of the door phone.
Emergency Ringdown
If a station remains off-hook for a programmable period, it can be automatically
treated as an Emergency Call and directed to an emergency destination. The station
may have partially dialed a number or have dialed no digits at all. Each station is
programmed with its specific emergency ringdown destination.
A station number or a group pilot number can be specified as an emergency ringdown
destination. In a private network, the station or pilot number must be in the same
network node. Remote emergency destination and door phones are not permitted.
Held Calls
Calls on hold can be released automatically if the held party hangs up and the network
provides a hold-release signal.
Important!
The DKT2004-CT does not support Exclusive Hold.
Placing Line Appearances or [DN] Calls on Hold
➤ Press +2/'. The Line or [DN] LED flashes green at the on-hold rate.
You hear recall tone when your station is idle (or two times only when busy) if you
do not retrieve the held call before “Hold the recall” time set in system
programming expires.
Strata DKT2004-CT Cordless Digital Telephone 10/02
41
Features
Held Calls
Retrieving Held Calls
➤ Press /LQH or the [DN] that is on hold.
The Line or [DN] LED flashes at the onhold rate.
H O L D
N O . 6 7 5 3
talk
Using Automatic Hold
Automatic Hold enables you to place a call on hold by pressing another /LQH or [DN].
You do not have to press +2/'. You can also switch between a new and the original
call without having to press +2/'. Automatic Hold is assigned on a station-bystation basis in system programming.
➤ Press another /LQH or [DN] to receive or originate a new call, while on one call.
The original Line or [DN] LED flashes at the on-hold rate and the original call is
placed on hold.
The LED of the new call lights steady and the new line is accessed.
Switching Between Calls
➤ Press /LQH or [DN] of the held call.
The Line or [DN] LED just placed on hold flashes at the on-hold rate, and the LED
of the Line just accessed lights steady.
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Strata DKT2004-CT Cordless Digital Telephone 10/02
Features
ISDN Outgoing Calling
ISDN Outgoing Calling
This feature enables calling over Integrated Services Digital Network (ISDN) trunks,
provided that you are connected to a Strata CTX and that you subscribe to ISDN lines.
ISDN trunks offer faster call connection setup and more connection circuits.
An ISDN call is initiated automatically with a timer or with a start sequence. The
method depends on your system’s programming. See your System Administrator to
determine the method.
1. Access an outside CO line
2. Dial the number.
3. Press 6WDUW.
The dialed digits are not sent until you press this button or until the timer expires.
Subaddress
Subaddress digits can be required for dialing another department or sending a call to a
printer.
1.
2.
3.
4.
5.
Access an outside CO line.
Enter the number.
Press 6XE. Sub informs the system that the digits following are the subaddress.
Enter the subaddress.
Press 6WDUW. The dialed digits are not sent until you press this button or until the
timer expires.
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43
Features
Message Waiting
Message Waiting
Use your 0VJLED/button and LCD to see/retrieve message(s).
An extension can receive up to four simultaneous Message Waiting indications and
LCD messages. One message is reserved for the Message Center.
Your phone can be programmed to have up to four additional (flexible) Message
Waiting buttons/LEDs. Ask and check mark if these buttons have been programmed
on your phone. If so, substitute them when the 0VJ button/LED is mentioned in the
following steps.
Responding to a Lit Msg LED
1. Press 0VJ, then lift the handset. Your phone rings the extension or voice mail
device that sent the indication. The LED continues to flash red.
2. After answering the message(s), place the handset back on-hook.
3. If the Msg LED continues to flash, you have more messages; repeat Steps 1~3
above to retrieve them. Voice mail devices turn off the LED/LCD indications after
a short delay, after you checked all messages.
4. To manually turn off your Msg LED, press your extension button, then press
. Do this step for each message received.
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Strata DKT2004-CT Cordless Digital Telephone 10/02
Features
Off-hook Call Announce
Off-hook Call Announce
Off-hook Call Announce (OCA) enables you to complete a call to a busy digital
telephone. Your telephone must be programmed to either announce automatically or to
announce after you press a button on your dial pad. The destination telephone must be
programmed to accept an OCA. The announcement may be delivered over the handset
or the speaker.
Handset OCA can operate on any digital telephone. Speaker OCA requires the
addition of a special circuit board inside the DKT speakerphone.
➤ To make an OCA call
➤ Manual – Dial an extension. When you hear busy tone, press and, after one long
tone, you can talk through the speaker of the destination telephone. The person you
are calling has answering options described below.
➤ Automatic – If your telephone and the extension you are calling have been
programmed for Automatic OCA, you can talk through the speaker of the
destination telephone without hearing the busy tone and without dialing .
Override Calls
The available override features are:
Busy Override
Ring Over Busy Override enables you to send a muted ring tone to a busy station to
indicate a call is waiting. The Busy Override (BOV) muted ring can be programmed
for each station to be two muted rings only or continued muted rings until the call is
answered. This option applies to the station receiving the muted ring. The muted ring
can be sent to the telephone speaker or to the telephone handset/headset and speaker.
➤ To use Busy Override
➤ After reaching a busy station, press . A muted tone is heard at the busy station,
indicating that a call is waiting. The station number displays.
Strata DKT2004-CT Cordless Digital Telephone 10/02
45
Features
Override Calls
Do Not Disturb Override
Do Not Disturb (DND) Override lets you send a call waiting tone or ringing to a
station in DND mode to indicate that a call is coming in. Your telephone may be
programmed to block DND Override from other telephones. Your station’s LCD
shows the station you have called is in the DND mode.
OCA is possible to DND stations from stations that are programmed for DND
Override.
➤ To use DND Override
➤ After reaching a station in DND mode, press . A tone signal is heard at the DND
station, indicating a call is coming in. On your station, the LCD shows the station
number you have overridden.
Your LCD displays DND OVR DENY, if the station you called denies DND
Override.
Executive Override
Executive Override enables you to enter an established conversation. Your telephone
can also be programmed to block Executive Override from other telephones.
➤ To perform Executive Override
➤ After reaching a busy station, press ...or, if you have an LCD telephone, use the OVRD Soft Key.
You enter a conference with the busy station and the party to whom he was talking.
The called parties may hear an optional tone signal prior to your entering the
conversation.
Your LCD displays EXEC OVR DENY, if the station you called denies Executive
Override. If you do not have Override privileges, you will camp on.
46
Strata DKT2004-CT Cordless Digital Telephone 10/02
Features
Paging
Class of Service Override
By dialing a Class of Service Override code, a user can change a station’s set of
privileges to one associated with the override code. When the call is terminated and
another is attempted from the same station, the original Class of Service is applied.
This allows selected users to override restrictions that are placed on any telephone in
the system.
➤ To perform Class of Service Override
1. Access an outside line. You hear dial tone and the LED flashes at the in-use rate.
2. Press &QI7UQ + . Dial tone stops. Your LCD prompts you to enter a code.
3. Enter the Class of Service Override Code (four digits). You hear dial tone. For
security reasons, the override codes are only available on a selected basis. See your
CTX System Administrator.
4. Dial a telephone number.
Privacy Override
This feature enables you to enter an established call on a line you share with another
telephone. Up to two station users can enter an existing CO line-to-station call (i.e., up
to three stations can be connected to a CO line). You can also use this feature if the
station that is already connected to the CO line is in the Privacy Release mode.
Station users with 3ULYDF\5HOHDVH can allow stations with the shared button
appearance to enter their conversations, even if the station entering the conversation is
not programmed for Privacy Override. (see “Privacy” on page 49.)
Paging
Station users can make page announcements to telephones and external speakers.
Check with your CTX System Administrator to find out the zone numbers for various
paging groups.
➤ To make a Page Announcement to a phones or external speakers
1. Lift the handset, press extension and enter a paging access code.
2. Make your announcement, then hang up.
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47
Features
Paging
➤ To make a Group Page
➤ Press *URXS3DJH and enter the Group number (01~16)
...or press extension + and enter the zone number.
Answering a Page
➤ To answer a Group Page, lift the handset off-hook, press extension + and
enter the Group number.
➤ To answer an External Group Page, lift the handset off-hook, press extension +
and enter the Group number.
All Call Page
You can make an All Call Page to telephones assigned to the “All Call Page Group.”
Stations are assigned to the “All Call Page Group” in system programming.
➤ To make an All Call Page
1. With the handset off-hook, press $OO&DOO3DJH...or extension + . This pages
all phones in the All Call Page Group but, depending on system programming, you
may or may not page external speakers.
2. Make your announcement then hang up.
➤ To answer an All Call Page
➤ Lift the handset off-hook, press extension + .
Emergency Page
An Emergency Page overrides Group Pages or All Call Pages to telephone and
external paging devices.
➤ To make an Emergency Page, lift the handset off-hook, press extension + .
➤ To make an Emergency Page to a group, lift the handset off-hook, press extension
+ and enter the Zone number.
48
Strata DKT2004-CT Cordless Digital Telephone 10/02
Features
Privacy
Privacy
Privacy controls the ability of more than one person to use the same extension or CO
line at the same time. Privacy applies to multiple appearances of extensions, Phantom
extensions, outside Lines and outside Line Group buttons.The application of Privacy
to individual telephones is controlled in system programming.
By default, the system is private. If you are in a conversation, another telephone with
an appearance of the line on which you are talking cannot intrude unless that
telephone has been programmed for Privacy Override. In that event, the other
telephone may enter and leave the conversation at will. If all users are provided with
Privacy Release in Class of Service, the system will function as non-private.
Your phone may be equipped with a 3ULYDF\5HOHDVH and/or a 3ULYDF\RQ/LQH
button. On a normally private telephone, 3ULYDF\5HOHDVH allows other
appearances of you line to join the conversation. On a normally non-private telephone,
3ULYDF\RQ/LQH allows you to exclude others. The Privacy condition may be
toggled at any time during a conversation. At the end of the conversation, the line’s
privacy condition returns to its original state.
➤ To use Privacy Release
➤ While on a CO line call, press 3ULYDF\5HOHDVH. The LED lights red. The
outside line flashes at all appearances. When another station user enters the outside
line call by pressing a common outside /LQH, the Privacy Release LED turns Off.
To add a third station, press 3ULYDF\5HOHDVH again; the process repeats.
➤ To set/cancel Privacy
➤ Press 3ULYDF\RQ/LQH to set privacy. The LED lights steady red. Others are
blocked from entering your outside line calls when they press a common /LQH
button
...or press 3ULYDF\RQ/LQH again to cancel the feature. The LED turns Off.
Redial
Use this button to redial the last number dialed from your phone.
➤ To redial the last number, press 5HGLDO or .
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49
Features
Release and Answer
Release and Answer
This feature enables you to automatically disconnect or transfer an active call and
answer a new call with the push of a button, instead of with the handset.
Note Your telephone must be programmed with 5HOHDVHDQG$QV.
➤ Press the 5HOHDVHDQG$QV.The Line or [DN] LED flashes to indicate a new
incoming call while you are connected to the existing call. You hear a muted, Busy
Override or Camp-on-busy tone. The original call is released and you can answer
the new call.
...or &1)751 and dial a “transfer-to” destination. Then, press 5HOHDVHDQG
$QV. This transfers the original call and answers the new call.
...or '66 of a “transfer-to” destination, then press 5HOHDVHDQG$QV. This
transfers the original call and answers the new call.
Speed Dial
Speed Dial enables you to dial a sequence of up to 32 digits with a shorter code. Dial
sequences can include telephone numbers, authorization codes, passwords feature
activation codes and pauses. Speed Dial may be used to originate a call or invoked
after a call is established.
There are two types of Speed Dial.
50
•
Station – Your CTX System Administrator allocates a block of up to 100 personal
speed dial numbers in increments of 10 per phone. You have exclusive use of them.
•
System – All telephones in your system can share a list of up to 800 System Speed
Dial numbers under the exclusive control of the CTX System Administrator. In
some cases, System Speed Dial will allow you to reach numbers that you would
not be allowed to dial directly from your telephone.
Strata DKT2004-CT Cordless Digital Telephone 10/02
Features
Tone/Pulse Dialing
Making a Call Using Speed Dial
1. Dial ...or press 6SGLDO
2. Then, dial the Station or System Speed Dial Number. Station Speed Dial numbers
occupy numbers 100~199. System Speed Dial numbers occupy numbers 200~999.
Tone/Pulse Dialing
With some older Central Offices, you may have to make calls on outside lines
programmed for rotary dial pulses.This feature enables you, while on these lines, to
switch to tone dial to access remote equipment (such as an answering machine)
requiring touchtones.
Note With ISDN calls, when 7RQH'LDO6HOHFW is pressed, all of the digits entered
after that point will be sent with touchtones.
➤ To change Tone Dialing
1. Access an outside line.
2. Dial a telephone number.
3. While on the call, press 7RQH'LDO6HOHFW. Although the outside line is
programmed for rotary dial pulses, access the outside line and dial the telephone
number like any other call described in this user guide.
The Tone LED lights steady red and you are able to send touchtones with your dial
pad. The feature is cancelled when the call is completed.
Voice Mail - Direct Transfer
The Strata CTX enables you to transfer a call directly to a voice mailbox without first
ringing that person’s telephone.
➤ To transfer a call directly to Voice Mail (VM)
1. While on a call, press &1)751. You hear feature dial tone.22
1.
2. Enter . You hear entry tone.
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51
Features
Voice Mail - Direct Transfer
3. Enter the VM mailbox number (usually the same as the extension number), then
press . The call transfers immediately and your extension becomes idle.
52
Strata DKT2004-CT Cordless Digital Telephone 10/02
A
Feature Access Codes
This appendix contains Feature Access Codes which are entered as a sequence on
your telephone to use a particular feature.
Also, the Call Forward Feature Access Codes sometimes have special requirements
for entering a destination and a timer. Refer to “To use the Call Forward button
sequence” on page 31 for more details on these entries.
Table 4
Feature Access Codes
Feature
Feature Access Code Sequences
Account Code
&1)751
Attendant Console
Automatic Busy Redial - On
Automatic Busy Redial - Off
Automatic Callback Cancel
+ + Account code digits
Background Music
Phone Speaker On
Ext. button + + source number +
Phone Speaker Off
Ext. button + External Speaker On
Ext. button + + source number +
External Speaker Off
Ext. button + Call Forward - Any Calls (Internal and External)
All Call
Ext. button + + Dest. No
Busy
Ext. button + + Dest. No.
No Answer
Ext. button + + Dest. No. + Timer + Busy No Answer
Ext. button + + Dest. No. + Timer + Cancel
Ext. button +
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53
Feature Access Codes
Voice Mail - Direct Transfer
Table 4
Feature Access Codes (continued)
Feature
Feature Access Code Sequences
Call Forward - External (Outside) Calls
All Call
Ext. button + + Dest. No.
Busy
Ext. button + + Dest. No.
No Answer
Ext. button + + Dest. No. + Timer + Busy No Answer
Ext. button + + Dest. No. + Timer + Cancel
Ext. button + Call Forward - Remote Activation
All Call
Ext. button + + ext. no. + Pass Code + + Dest. No. + Busy
Ext. button + + ext. no. + Pass Code + + Dest. No. + No Answer
Ext. button + + ext. no. + Pass Code + + Dest. No. + + Timer
+
Busy No Answer
Ext. button + + ext. no. + Pass Code + + Dest. No. + + Timer
+
Cancel
Ext. button + + ext. no. + Pass Code + Call Forward - External Calls - Remote Activation
All Calls
Ext. button + + ext. no. + Pass Code ++ Dest. No. + Busy
Ext. button + + ext. no. + Pass Code + + Dest. No. + No Answer
Ext. button + + Dest. No. +
No. + + Timer + Busy No Answer
Ext. button + + Dest. No. + + ext. no. + Pass Code + + Dest.
No. + + Timer +
+ ext. no. + Pass Code + + Dest.
Cancel
Ext. button + + ext. no. + Pass Code + Change Pass Code
Ext. button + + ext. no. + old Pass Code + + new Pass Code + Call Forward - System
Activate
Cancel
Call Park
54
+ Orbit Number
Activate
&1)751
Retrieve
Ext. button + + Orbit Number
System Orbits
~
Strata DKT2004-CT Cordless Digital Telephone 10/02
Feature Access Codes
Voice Mail - Direct Transfer
Table 4
Feature Access Codes (continued)
Feature
Feature Access Code Sequences
Call Pickup
Incoming - Group Pickup
Ext. button + Incoming - Directed Terminal
Pickup
Ext. button + + Ext. Number to be picked up
Incoming - Directed Group
Pickup
Ext. button + + Group Number to be picked up
Incoming - Directed Extension
Pickup
Ext. button + + Ext. Number
On hold - Local Retrieve
Ext. button + On hold - Remote Retrieve
Ext. button + + Remote Ext. No.
On hold - Outside line
Retrieve
Ext. button + + Line on hold
On hold - Directed Extension
Retrieve
Ext. button + + Ext. No. on hold
Incoming - Any External Call
Ext. button + Conferencing - Three Way
Dialing
Dial
Dial DISA Security Code - Change
+ old Security Code (1~15 digits) + + new Security Code (1~15
digits) + Do Not Disturb
Local - On
Local - Off
Remote - On
+ ext. no. + Pass Code Number + Remote - Off
+ ext. no. + Pass Code Number + Door Lock Control
+ Door Lock Number
Door Phone Calling
+ Door Phone No.
Emergency Call
Flash - Short
Flash - Long
Strata DKT2004-CT Cordless Digital Telephone 10/02
55
Feature Access Codes
Voice Mail - Direct Transfer
Table 4
Feature Access Codes (continued)
Feature
Feature Access Code Sequences
LCD Language (Change)
LCR (Outgoing Call)
+ Language No.
Message Waiting (MW)
Release a received MW
Retrieve a received MW
Activate MW at another
Station without Ringing
+ Ext. no.
Cancel MW at another
Station without Ringing
+ Ext. no.
Messaging - Advisory
Advisory Message Activation
Advisory Message
Cancellation
+ Message No.
Private Network Access Code
+ Private Network No.
Night Ring Answer
Off-hook Call Announce
(Manual Mode)
Voice First: ; Tone First: , , or Override
Busy, Do Not Disturb
Executive
Paging
Page All Groups
Page Individual Groups
+ Group Number
Emergency Page - Individual
Group
+ Group Number
Emergency Page - All Groups
Answer Page - All Groups
Answer for External Group
Page
Repeat Last Number Dialed
56
+ Zone Number
Strata DKT2004-CT Cordless Digital Telephone 10/02
Feature Access Codes
Voice Mail - Direct Transfer
Table 4
Feature Access Codes (continued)
Feature
Feature Access Code Sequences
Speed Dial Register
+ Index Number (00~99)
+ Index Number (000~099)
+ Index Number (100~199)
+ Index Number (200~299)
+ Index Number (300~399)
+ Index Number (400~499)
+ Index Number (500~599)
+ Index Number (600~699)
+ Index Number (700~799)
Station (00~99)
System
Start Application
Substitution of Dial “”
Substitution of Dial “ ”
Travelling Class Override
Enter Code
Change Code
User Programming Mode
+ Index Number + old Code + + new Code + Voice Mail (VM)
Direct Transfer to Voice Mail
+ Ext. Number
Volume Control - Beep
Volume Control - Ringing
Strata DKT2004-CT Cordless Digital Telephone 10/02
57
Feature Access Codes
Voice Mail - Direct Transfer
58
Strata DKT2004-CT Cordless Digital Telephone 10/02
Troubleshooting
and Specifications
B
This appendix contains additional information for your cordless digital telephone. It is
divided into:
•
Installing Optional Headset
•
Troubleshooting
•
Range and Performance
•
Nine Simultaneous Conversation Channels
•
Radio Interference
•
Specifications
•
Available Optional or Replacement Items
•
Access Codes
Strata DKT2004-CT Cordless Digital Telephone 10/02
59
Troubleshooting and Specifications
Troubleshooting
Troubleshooting
If your cordless telephone is not performing to your expectations, try these
suggestions. If you are still unable to resolve the problems, contact your telephone
system administrator. Do not attempt to service this unit yourself. All service must be
done by qualified service personnel.
Problem
Suggestion
Make sure the AC adapter is plugged into the base unit and wall
outlet.
If the AC adapter is plugged into a wall outlet with a switch, make
sure the switch is turned on.
CHARGE LED does not come on when
handset is placed on base unit.
Make sure the handset is properly seated in the base unit.
Make sure the nickel-cadmium battery pack is properly placed on
the handset.
Make sure that the charging contacts on the handset and base
unit are clean.
Conversation interrupted frequently.
Press 7$/. and get no dial tone.
Cannot configure the cordless digital
telephone.
Make sure that the base unit antenna is fully vertical.
Move closer to the base unit.
Move closer to the base unit.
Check both ends of all telephone line cords for good
connections.
Make sure the AC adapter is plugged into the base unit and wall
outlet.
The nickel-cadmium battery may be weak. Charge the battery
pack for 8-10 hours.
Handset does not ring.
Check the Ringer Alert setting. It may be set to Ring Off.
Make sure the base unit antenna is fully vertical.
The handset may be too far away from the base unit.
60
Tone noise
Move cordless telephone to the right side of the DKT.
Other problems
Contact your telephone system administrator.
Strata DKT2004-CT Cordless Digital Telephone 10/02
Troubleshooting and Specifications
Range and Performance
Range and Performance
The cordless digital telephone is designed to operate up to 1.1 miles from the base in a
completely unrestricted test environment. Typically, ranges of 300 to 400 feet are
possible, depending upon the structure of the building the telephone is used in.
For optimum range and performance from your cordless digital telephone, try the
following options:
•
Place the base units at least 3 to 6 feet away from the deskset; at least 3 feet from
metal structures; and at least 6 feet from computers, fax machines or other
electronic equipment.
•
Use an AC outlet not associated with computer or electromagnetic equipment.
•
Wherever possible, put the base units in the middle of the coverage area.
•
Mount the base units high in the room, for maximum range.
•
Locate 3 or less cordless telephones 12 feet apart.
•
Locate 4 to 10 cordless telephones 20 feet apart.
Nine Simultaneous Conversation Channels
The cordless digital telephone has nine operating channels available.
A common misconception is that this limits a customer to nine cordless phones. This
is not the case. Each cordless digital telephone can operate on any of the nine
channels. When you turn on a cordless digital telephone, the phone selects an
available channel within its’ range. In a given cordless range, nine simultaneous calls
can be made. In most businesses, it is unlikely that all nine channels will be in use at
the same time. Typically 20 to 30 phones can share the 9 channels.
Another factor is the distribution of the phones in a facility. If your cordless digital
telephones are disbursed throughout a facility, there should not be contention for
channels. If there are more than nine cordless digital telephones in one area and nine
users are using their cordless phones, a tenth user would not be able to connect at that
time.
Strata DKT2004-CT Cordless Digital Telephone 10/02
61
Troubleshooting and Specifications
Radio Interference
Radio Interference
Radio interference may occasionally interrupt your conversations. When this happens,
remember that your unit is not defective. If these noises continue, and are too
distracting, move to a different location while you are talking on the telephone. (As
noted in the preceding Range section, you may need to move the base unit as well.) If
the situation persists, contact your telephone system administrator.
Specifications
General
Frequency Control
Frequency Synthesizer
Modulation
MSK
Operating Temperature
-10° to 50° C
Base Unit
Receive/Transmit Frequency
903.20 to 924.95 MHz (9 channels)
Power Requirements
10VDC from supplied AC adapter
Size
Width
Depth
Height
Weight
Approximately 1 lb., 5 oz.
Receive/Transmit Frequency
903.20 to 924.95 mHz (9 channels)
Power Requirements
Rechargeable Nickel-Cadmium battery pack
Size
Width
Depth
Height
Weight
Approximately. 10.5 oz. with battery
Battery
Capacity
Talk Mode
Standby Mode
5.0 inches
7.5 inches
3.7 inches
Handset
62
2.125 inches
0.875 inches
6.5 inches with antenna
400 mAh, 4.8V
2.5 hours (typical)
42 hours (typical)
Strata DKT2004-CT Cordless Digital Telephone 10/02
Index
A
C
about this book
related documents, vii
access codes, 53
account code, 53
calls, 25
forced account codes (verified/nonverified), 26
account code calls, 25
advisory messaging, 56
all call page, 48
attendant console, 29, 53
automatic
busy redial, 53
callback, 29
callback cancel, 53
hold, 42
auto preference, 7
call
B
background music (BGM), 53
base unit controls and functions, 5
battery, 14
charging extra packs, 14
extending life, 15
removing and charging, 14
busy override, 45
Strata DKT2004-CT Cordless Digital Telephone 10/02
attendant console, 29
hold, 41
park orbits, 33
call forward, 29
access codes, 53
any call, 30
definitions, 30
fixed, 33
pass code, 31
station, 29
system, 29, 54
call park, 54
orbits, 33
call pickup, 35, 55
chain dialing, 24
change pass code, 31
conferencing, 55
configuration, 17
D
dial
a stored number, 23
direct station selection
buttons, 37
direct station selection buttons (hotline), 37
63
Index
E~P
DISA
security code, 55
do not disturb, 38, 55
override, 46
door lock, 39
control, 55
door phone, 40
calling, 55
DSS, 37
L
E
memory, 20
message waiting, 37, 44, 56
messaging, 44
advisory, 56
Msg button/LED, 44
emergency
call, 55
page, 48
erase a stored number, 23
executive override, 46
F
feature access codes, 53
features, 6
flash, 55
forced account codes (verified/nonverified), 26
M
N
name⁄number display, 43
night ring answer, 56
O
handset, 19, 20
charging, 20
volume level, 19
off-hook call announce
(OCA), 45
off-hook call announce (OCA), 45, 56
override
access codes, 56
busy, 45
do not disturb, 46
executive, 46
privacy, 47
travelling class, 57
override calls, 45
I
P
installation, 7
installing optional headset, 60
ISDN
buttons, 51
paging, 35
access codes, 56
pass code, 31
pick up group calls, 35
G
group pickup, 35
H
64
language changes, 56
LCD
name/number display, 44
LCR
dialing out, 56
low battery symptoms, 15
Strata CTX DKT3000/2000-Series Telephone
12/01
Index
R~V
privacy, 49
on-line, 47
override, 47
private network access, 56
R
radio interference, 62
range, 61
release and answer, 50
repeat last number dialed, 56
ringer volume level, 19
V
voice mail
access codes, 57
direct transfer, 51
volume control, 57
voluntary account codes (verified/nonverified), 27
S
simultaneous conversation channels, 61
specifications, 62
speed dial, 50
access codes, 57
spread spectrum technology, 1
start (ISDN button), 43
start application, 57
store
a number, 23
sub (subaddress ISDN button), 43
switching calls
to cordless digital telephone, 21
to desk telephone, 22
T
tone/pulse dialing, 29
tone⁄pulse dialing, 51
transfer
an active call, 21
travelling class override, 57
troubleshooting, 60
U
user programming, 53, 57
Strata DKT2004-CT Cordless Digital Telephone 10/02
65
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