Toshiba Strata DK DKT2004-CT Cordless Digital Telephone User Guide

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Telecommunication Systems Division
Digital Business Telephone Systems
Cordless Digital Telephone
User Guide
May 1999
Publication Information
Toshiba America Information Systems, Inc., Telecommunication
Systems Division, reserves the right, without prior notice, to revise this
information publication for any reason, including, but not limited to,
utilization of new advances in the state of technical arts or to simply
change the design of this document.
Further, Toshiba America Information Systems, Inc.,
Telecommunication Systems Division, also reserves the right, without
prior notice, to make such changes in equipment design or components
as engineering or manufacturing methods may warrant.
DKA-UG-CRDLS-VC
4016149
Version C.1, May 1999
Version C, April 1998
Version B, October 1997
Version A, August 1997
© Copyright 1999
Toshiba America Information Systems, Inc.
Telecommunication Systems Division
All rights reserved. No part of this manual, covered by the copyrights
hereon, may be reproduced in any form or by any means—graphic,
electronic, or mechanical, including recording, taping, photocopying, or
information retrieval systems—without express written permission of
the publisher of this material.
Strata is a registered trademark of Toshiba Corporation. Stratagy is a
registered trademark of Toshiba America Information Systems, Inc.
Trademarks, registered trademarks, and service marks are the property
of their respective owners.
Precautions
Before you read anything else, please observe the following:
WARNING! Toshiba does not represent this unit to be waterproof. To reduce the risk of fire,
electrical shock, or damage to the unit, do not expose this unit to rain or moisture.
Rechargeable Nickel-Cadmium Battery Warning
♦
This equipment contains a Rechargeable Nickel-Cadmium Battery.
♦
Cadmium is a chemical known to the State of California to cause cancer.
♦
The Rechargeable Nickel-Cadmium Battery contained in this equipment may explode if
disposed of in a fire.
♦
Do not short circuit the battery.
♦
Do not charge the Rechargeable Nickel-Cadmium Battery used in this equipment in any
charger other than the one designed to charge this battery as specified in this Guide. Using
another charger may damage the battery, or cause the battery to explode.
Rechargeable Nickel-Cadmium Batteries Must Be Recycled or Disposed of Properly
♦
Residents of Minnesota should contact 1-800-225-PRBA for information concerning
reclamation and disposal of Rechargeable Nickel-Cadmium batteries.
♦
Residents outside of Minnesota should contact their local authorities for information
concerning reclamation and disposal of Rechargeable Nickel-Cadmium batteries.
WARNING! To reduce risk of fire, use only Model EXP9580 or EXP9586 batteries.
CAUTION!
To power your Toshiba DKT2004-CB Cordless base unit, use only UL Listed AC
Adapter Model AD-9500 Class 2 Power Supply.
Ratings are:
Input: 120VAC 14W
Output: 10VDC 500mA
Important!
Charge your battery for 10 hours before using your new Cordless Digital Telephone.
Contents
Introduction
Organization ......................................................................................................................................... vi
How To Use This Manual ..................................................................................................................... vi
Conventions ......................................................................................................................................... vii
Important Safety Instructions ............................................................................................................. viii
Related Documents .................................................................................................................................x
Chapter 1 – The Grand Tour
Applications ..........................................................................................................................................12
Benefits .................................................................................................................................................12
Cordless Digital Telephone Standard Parts ..........................................................................................14
Base Unit Controls and Functions ........................................................................................................15
Features .................................................................................................................................................16
Chapter 2 – Installation
Removing and Charging Your Battery Pack ........................................................................................21
Charging Extra Battery Packs ........................................................................................................22
Tips on Extending Battery Pack Life ....................................................................................................23
Battery Memory Effect ..................................................................................................................23
LCD Low Battery Indicator ...........................................................................................................23
Chapter 3 – Configuration
Entering Program Mode .......................................................................................................................26
Contents
i
Chapter 4 – The Handset
Handset Controls ..................................................................................................................................29
Handset Volume Level ...................................................................................................................29
Ringer Volume Level .....................................................................................................................29
Mute ...............................................................................................................................................30
Using the Handset .................................................................................................................................30
Charging the Handset ...........................................................................................................................31
Switching a Call to Your Cordless Digital Telephone .........................................................................32
Switching a Call to the Desk Telephone ...............................................................................................33
Using Memory ......................................................................................................................................34
Chain Dialing .................................................................................................................................36
Chapter 5 – Features
Before You Begin .................................................................................................................................38
Quick Reference ...................................................................................................................................39
Making an Outside Call .................................................................................................................39
Making an Outside Call to an ISDN Trunk ...................................................................................40
Making an Internal Call .................................................................................................................40
Answering Calls .............................................................................................................................41
Transferring Calls ...........................................................................................................................41
Conferencing Calls .........................................................................................................................42
Placing/Retrieving Calls on Hold ...................................................................................................44
Using Automatic Hold ...................................................................................................................45
Calling the Attendant Console .......................................................................................................46
Tone/Pulse Dialing .........................................................................................................................46
Account Code Calls ..............................................................................................................................47
Forced Account Codes ...................................................................................................................47
Emergency Override of Forced Account Codes ............................................................................47
Voluntary Account Codes ..............................................................................................................48
Verified Account Codes .................................................................................................................48
Alarm Reset ..........................................................................................................................................48
Alert Signaling ......................................................................................................................................49
Automatic Busy Redial (ABR) .............................................................................................................49
Automatic Callback ..............................................................................................................................50
Line Queuing with Automatic Callback ........................................................................................51
Auto Redial ...........................................................................................................................................52
Call Forward .........................................................................................................................................52
ii
Strata DK Cordless Digital Telephone 5/99
Call Forward-All Calls ...................................................................................................................53
Call Forward-Busy .........................................................................................................................54
Call Forward-No Answer ...............................................................................................................54
Call Forward-Busy/No Answer ......................................................................................................55
Call Forward-Cancel ......................................................................................................................56
Call Forward-External ....................................................................................................................56
Call Forward-Fixed ........................................................................................................................57
Call Park Orbits (Release 3 or later) .....................................................................................................58
Call Park and Page .........................................................................................................................59
Call Pickup ............................................................................................................................................59
Directed Call Pickup ......................................................................................................................59
Group Pickup .................................................................................................................................60
Calls to Other Groups .....................................................................................................................61
Call Waiting ..........................................................................................................................................61
Direct Station Selection Buttons (Hotline) ...........................................................................................62
Do Not Disturb (DND) .........................................................................................................................62
Door Lock .............................................................................................................................................63
Door Telephone ....................................................................................................................................63
ISDN Outgoing Calling ........................................................................................................................64
Subaddress ......................................................................................................................................65
LCD Name/Number Display ................................................................................................................65
Messaging .............................................................................................................................................66
Calling Station Messaging .............................................................................................................66
Cancelling a Calling Station Message ............................................................................................67
Message Waiting ..................................................................................................................................67
[PhDN/MW] Message Waiting ......................................................................................................69
Off-hook Call Announce (OCA) ..........................................................................................................70
Activating Off-hook Announce (OCA) .........................................................................................70
Handset Off-hook Call Announce (HS-OCA) Calling ..................................................................70
Speaker Off-hook Call Announce (SP-OCA) ................................................................................71
Override Calls .......................................................................................................................................72
Busy Override ................................................................................................................................72
DND Override ................................................................................................................................73
Executive Override .........................................................................................................................73
Page Announcements ............................................................................................................................73
Privacy On-Line ....................................................................................................................................74
Privacy Release .....................................................................................................................................75
Release and Answer ..............................................................................................................................76
Contents
iii
Speed Dial .............................................................................................................................................77
Storing Station Speed Dial Numbers .............................................................................................77
Stored Station or System Speed Dial Calling ................................................................................78
Timed Reminders ..................................................................................................................................79
Toll Restriction Override ......................................................................................................................81
Two (Tandem) Line Connection ..........................................................................................................82
Using a [DN] Button ......................................................................................................................82
Using Line Buttons ........................................................................................................................83
Appendix A – Appendix
Installing Optional Headset ..................................................................................................................86
Troubleshooting ....................................................................................................................................87
Range and Performance ........................................................................................................................88
Nine Simultaneous Conversation Channels ..........................................................................................89
Radio Interference ...............................................................................................................................89
Specifications ........................................................................................................................................90
Available Optional or Replacement Items ............................................................................................91
Access Codes ........................................................................................................................................92
CO Line Access Codes .........................................................................................................................95
Feature Access Codes ...........................................................................................................................96
Paging Group Codes .............................................................................................................................96
Speed Dial Access Codes .....................................................................................................................97
Installing Optional Headset ................................................................................................................100
Troubleshooting ..................................................................................................................................101
Range and Performance ......................................................................................................................102
Nine Simultaneous Conversation Channels ........................................................................................103
Radio Interference .............................................................................................................................103
Specifications ......................................................................................................................................104
Available Optional or Replacement Items ..........................................................................................105
Access Codes ......................................................................................................................................106
CO Line Access Codes .......................................................................................................................109
Feature Access Codes .........................................................................................................................109
Paging Group Codes ...........................................................................................................................110
Speed Dial Access Codes ...................................................................................................................111
iv
Strata DK Cordless Digital Telephone 5/99
Index ........................................................................................................................................................113
Tables
1
2
3
4
5
Contents
CO Line Access Codes .......................................................................................................... 85
Paging Groups .........................................................................................................................86
External Paging Zones ...........................................................................................................86
Speed Dial Access Codes ........................................................................................................87
Speed Dial Number Linking ....................................................................................................87
v
vi
Strata DK Cordless Digital Telephone 5/99
Introduction
This guide describes the features and operation of the Toshiba DKT2004-CT 900 MHz
Cordless Digital Telephone with Strata DK Business Telephone Systems. To get the most from
your cordless digital telephone, please read this guide thoroughly. The Strata DK systems
which support this equipment are:
♦
DK14
♦
DK16e/DK16
♦
DK40i/DK40
♦
DK424/DK280 (Release 3.0 or higher)
Your Toshiba Cordless Digital Telephone also works with Strata DK24/56/96 systems. For
Strata DK24/56/96, Release 4 and Strata DK14 and DK40, see the “Access Codes” section of
the Appendix for differences in operation.
Introduction
v
Organization ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Organization
This user guide is divided as follows:
♦
Chapter 1—The Grand Tour covers an equipment overview by describing the features
associated with the cordless digital telephone.
♦
Chapter 2—Installation covers instructions for installing your cordless digital telephone
with your Strata DK System.
♦
Chapter 3—Configuration covers the configuration options for optimizing the
performance of your cordless phone.
♦
Chapter 4—Using the Handset covers the various controls and features related to
operating your cordless phone.
♦
Chapter 5—Operation covers the practical operation of the cordless digital telephone
features.
♦
Appendix covers descriptions of the Optional Headset, Installation, Troubleshooting,
Range, Telephone Line Problems, Specifications, Available Optional or Replacement
Items, and Access Codes.
Important! Before using your new cordless phone, the battery must be charged continuously
for 10 hours.
How To Use This Manual
You can use this guide in a variety of ways, depending on your level of experience with the
system and your assigned password level.
If you are a new user of DKAdmin/DKBackup, you should attempt to read this entire
guide. It introduces you to all the features and procedures of the system and enables you to
work with DKAdmin/DKBackup quickly.
If you are proficient in using DKAdmin/DKBackup, you may still have questions from
time-to-time about a particular function or procedure. Use the Index to locate a subject or
item that you may have questions about, or scan the Contents.
vi
Strata DK Cordless Digital Telephone 5/99
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Conventions
Conventions
Note
Elaborates specific items or references other information.
Important! Calls attention to important instructions or information.
CAUTION! Advises you that hardware, software applications, or data could be damaged if
the instructions are not followed closely.
Alerts you to precautions noted both on the equipment and in this guide.
WARNING! Alerts you when the given task could cause personal injury or death.
Letters in [brackets] represent buttons which have Directory Numbers on them. For example:
[PDN]
Primary Directory Number button (the Extension Number for your
telephone).
[SDN]
Secondary appearance of a [PDN]. A [PDN] which appears on another
telephone is considered an [SDN].
[PhDN]
Phantom Directory Number button (an additional Directory Number).
[DN]
any Directory Number button (also known as an Extension or Intercom
Number).
([WUDEROG
letters represent telephone buttons. For example: .
➤
denotes the step in a one-step procedure.
~
means “through”. For example: 5 ~ 10.
+
is used for multiple key entries.
Example: Press 6SHHG'LDO + ;; + 5HGLDO + 6SNU (;; = 08~60 seconds).
Introduction
vii
Important Safety Instructions –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Important Safety Instructions
WARNING! When using your telephone equipment, always follow basic safety
precautions to reduce the risk of fire, electrical shock, and personal
injury, including the following.
➤ Read and understand all instructions.
➤ Follow all warnings and instructions marked on the product.
➤ Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or
aerosol cleaners. Use a dry cloth for cleaning.
➤ Do not use this product near water; for example, near a sink or in a wet area.
➤ Do not place this product on an unstable cart, stand, or table. The telephone may fall,
causing serious damage to the unit.
➤ To protect the product from overheating, do not block or cover any slots or openings in the
base Unit. This product should never be placed near or over a radiator or heat register. This
product should not be placed in an enclosed cabinet unless proper ventilation is provided.
➤ Operate this product only from the type of power source indicated on the marking label.
➤ Do not allow anything to rest on the power cord. Do not locate this product where the cord
will be damaged by persons walking on it.
➤ Do not overload wall outlets and extension cords, as this can result in the risk of fire or
electrical shock.
➤ Never push objects of any kind into this product through the Base Unit slots, as they may
touch dangerous voltage points or short out parts that could result in a risk of fire or
electric shock. Never spill liquid of any kind on the product.
➤ To reduce the risk of electric shock, do not disassemble this product. Contact qualified
service personnel when service or repair work is required. Opening or removing covers
may expose you to dangerous voltages or other risks. Incorrect reassembly can cause
electric shock when the appliance is subsequently used.
➤ Unplug this product from the wall outlet and refer servicing to qualified service personnel
under the following conditions:
viii
♦
When the power supply cord is damaged or frayed.
♦
If liquid has been spilled into the product.
Strata DK Cordless Digital Telephone 5/99
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Important Safety Instructions
♦
If the product has been exposed to rain or water.
♦
If the product does not operate normally when following the operating instructions.
Adjust only those controls that are covered by the operating instructions. Improper
adjustment of other controls may result in damage, and will often require extensive
work by a qualified technician to restore the product to normal operation.
♦
If the product has been dropped, or the cabinet has been damaged.
♦
If the product exhibits a distinct change in performance.
➤ Do not use the telephone to report a gas leak in the vicinity of the leak.
WARNING! To reduce the risk of fire or injury to persons by the battery, follow these
instructions:
➤ Use only battery pack model EXP9580 or EXP9586. Use of any other battery may cause
a safety hazard.
➤ Do not dispose of the battery pack in a fire. The cell may explode. Under federal, state and
local laws, it may be illegal to dispose of old batteries by placing them in the trash. Check
with your local government for information on where to recycle or dispose of old batteries.
If you cannot find the information you need, contact Toshiba for assistance.
➤ Do not open or mutilate the battery pack. Released electrolyte is corrosive and may cause
damage to the eyes or skin, and, if swallowed, may be toxic. Cadmium is a chemical
known to the State of California to cause cancer.
➤ Exercise care in handling the battery in order not to short the battery with conducting
materials such as rings, bracelets, and keys. The battery or conductor may overheat and
cause burns.
➤ Charge the battery pack provided with or identified for use with this product only in
accordance with the instructions and limitations specified in the instruction manual
provided for this product.
➤ Observe proper polarity orientation between the battery pack and battery charger.
Introduction
ix
Related Documents ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Related Documents
The following documents can be used to reference more information about the Strata DK
systems.
➤ Strata DK Programming Manual provides all instructions necessary to program the
system and system record sheets, including ACD. It also contains the user guides in a
reduced-size format.
➤ Strata DK Installation & Maintenance Manual provides installation instructions for
configuring and installing the Strata DK14, DK40 and DK424. It also includes T1/DS-1
interface installation and configuration instructions, flowcharts to troubleshoot the
systems, and user guides for stations and peripherals. An ACD Section provides
instructions for installing ACD into the Strata DK424.
x
Strata DK Cordless Digital Telephone 5/99
The Grand Tour
1
Your cordless digital telephone is designed and engineered to work with your Toshiba digital
telephone system and provide you with reliability, long life, and outstanding performance. The
cordless digital telephone is compatible with all Strata DK systems that support digital
telephones (except Strata DK24/56/96 Release 3). All it requires for connection is a digital
station port.
Your cordless digital telephone uses digital 900 MHz spread-spectrum technology, which
represents state-of-the-art design and engineering. This provides unsurpassed range, several
times greater than conventional analog or cordless digital telephones. It provides clarity that is
so good, it is indistinguishable from corded telephones in most environments. It also provides
fully secure communications for up to nine cordless digital telephones within a given
environment.
Fully charged, your cordless digital telephone provides over 3 hours of talk time and 42 hours
of standby. There is a fast charger in the handset and a trickle charger in the base.
The cordless digital telephone provides many of the same features as a 2000-series corded
digital key telephone (DKT):
♦
20-character Liquid Crystal Display LCD (displays top 16 characters of DKT)
♦
Four programmable buttons for feature or multiple-line access (same as first four buttons
on DKT station port)
♦
Headset jack
♦
Handset volume adjustment (three levels)
♦
Two ring levels and a vibration mode
♦
&QI7UQ button
♦
0VJ button with Message Waiting LED
♦
+ROG button
The Grand Tour
11
Applications ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
♦
Twenty-speed dial memory (stored in the telephone separate from 40 individual and
system speed dial numbers)
Your cordless digital telephone offers two different modes of operation. You can use it either
in conjunction with a 2000-series digital telephone, or on a stand-alone basis. When used with
a DKT, both the cordless digital telephone and the DKT share the same digital station port on
the PDKU. It also shares the same extension number.
You can switch between use of your DKT and your cordless, just by pressing a button. When
used on a stand-alone basis, the cordless digital telephone attaches to its own digital station
port on the PDKU.
Several useful accessories are available:
♦
Base wall mount
♦
Headset
♦
Heavy duty 5.5-hour battery
♦
Separate deep cycle charger
Applications
Your cordless digital telephone brings mobility and productivity to office telephones. Greater
call access cuts down on “telephone tag” delays. Its compact design makes it easy to take with
you.
Benefits
Your cordless digital telephone uses advanced technology and provides important features that
place it far above the competition in functionality and value. You benefit from much greater
performance than other cordless telephones currently available. This means better sound
quality, longer range, greater security, multi-line access, helpful LCD display information, and
many other important advantages.
12
Strata DK Cordless Digital Telephone 5/99
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Benefits
The cordless digital telephone provides many advantages over a single-line analog or digital
telephone. Some of those advantages are:
♦
Multi-line access is available on up to four programmable buttons. These buttons can be
used for CO line appearances, multiple [DN] appearances, or features. If the cordless
telephone is attached to a 2000-series desk telephone, the four programmable buttons are
the same as the first four buttons on the desk DKT.
♦
Your cordless digital telephone rings to the same extension number as the regular DKT it
is used with, enabling you to answer via either telephone. Both follow the same
forwarding and hunting regardless of which telephone is in use. This is much simpler than
having a separate extension number and standard station port for a single-line cordless, in
which, if you use both phones, you must forward the DKT telephone to the single-line
telephone (SLT).
An SLT cordless is not only a cumbersome alternative to the Toshiba digital cordless; but
also, if you forget to forward your calls, you cannot receive the calls on your SLT cordless.
With your cordless digital telephone it is easy. Just press a button, grab your cordless, and
go!
♦
Message Waiting LED that is activated just like any regular DKT. This is a big advantage
over a single-line cordless, which, for example, cannot light message waiting from voice
mail.
♦
Spread-spectrum technology provides five to seven times greater range than conventional
cordless telephones, making your cordless digital telephone much more useful and
valuable.
♦
900 MHz spread-spectrum operation provides maximum security with a frequency range
that is almost impossible to scan. Regular 900 MHz cordless digital telephones are
difficult to scan, but less so than spread spectrum. Analog cordless telephone frequencies
are easy to scan and provide virtually no security from the outside. Hackers and thieves
can use this to hear conversations and pick up credit card numbers.
♦
Sound quality is better on your cordless digital telephone than non-spread spectrum 900
MHz digital cordless phones. Sound quality on conventional analog cordless telephones is
so poor by comparison that they are only practical for short range usage.
The Grand Tour
13
Cordless Digital Telephone Standard Parts ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Cordless Digital Telephone Standard Parts
Your Toshiba cordless digital telephone includes the following items:
ER
W
E PO
ARG
TCH
BAT
GE
AR
CH
ND
/FI
GE
PA
LD
O
H
1173
2583
If any of these items are missing or damaged, contact your System Administrator.
14
Strata DK Cordless Digital Telephone 5/99
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Base Unit Controls and Functions
Base Unit Controls and Functions
Base Unit Antenna
CHARGE LED
BATT CHARGE LED
POWER ON LED
DESK Button/LED
CORDLESS Button/LED
1398
AC Adapter
Line In
Line Out
The Grand Tour
15
Features –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Features
Super Long Range 900 MHz Spread Spectrum
2-line, 10-digit LCD Display
Headset Jack
Ringer Volume Control
Handset Volume Control
Message Waiting LED
Single button access to Conference, Hold, Message Waiting, and Transfer features
Four Flexible Function Keys (First four keys of DKT port in Strata DK)
20-Number Memory Store and Search
Battery Charging System for Optional Standby Battery
2-Way Handset Mounting
Vibration Ringer Alert
Compact Handset Design
16
Strata DK Cordless Digital Telephone 5/99
Installation
2
Important! Your telephone system must be programmed for Auto Preference for your 7$/.
button to work. If there is a shared digital telephone, you receive internal system
dial tone automatically after picking up the handset of your deskset. For example,
in a DK424 system, Program 32 must have a setting other than “00.” It is best to
set Auto Line Preference to access Intercom dial tone.
Step 1: Select Location
1. Select a location for your cordless digital telephone. Avoid excessive heat or humidity.
2. Place the cordless digital telephone’s base unit on a desk or tabletop near a standard 120V
AC outlet and within reach of the digital telephone line connection to your Strata DK
system.
3. Keep the base unit and handset away from sources of electrical noise (motors, fluorescent
lighting, etc.).
Important! Place the cordless telephone to the right of the DKT. If placed on the left of the
DKT, the cordless antenna picks up a tone due to its close proximity to the DKT
speaker and electronic parts.
Step 2: Connect Telephone Cords
Your cordless digital telephone can be used as a stand-alone telephone or in conjunction with
your deskset.
There are two telephone line jacks on the back of the base unit of your cordless digital
telephone: “Line In” and “Line Out.” You can connect your cordless digital telephone to both
the telephone line and a Strata DK digital telephone.
Installation
17
Step 3: Connect and Apply Power to Base Unit –––––––––––––––––––––––––––––––––––––––––––––––––––––––
➤ To use as a stand-alone telephone
➤ Connect the modular jack labeled “Line In” to
the telephone wall jack.
Wide
Blade
➤ To use with a desk telephone
AC Adapter
1. Unplug the telephone line cord from your desk
telephone.
2. Connect this cord to “Line In” of your
cordless telephone.
3. Using the two foot modular cord that came
with your cordless telephone, connect the jack
labeled “Line Out” to the desk telephone.
1174
Step 3: Connect and Apply Power to Base Unit
Note
The AC adapter furnished with this telephone may be equipped with a polarized line
plug (a plug having one blade wider than the other). This plug fits into the power
outlet only one way. If you are unable to insert the plug fully into the outlet, try
reversing the plug. If the plug still does not fit, contact your facilities coordinator
about replacing the obsolete plug. Do not alter the shape of the blades on the polarized
plug.
1145
1. Plug the AC adapter cord into the AC adapter input jack on the base unit.
Line In to Digital Telephone Circuit
AC Adapter
18
Modular
Cords
Line Out
to DKT
(DK14 KSU or DK40 Base KSU, KCDU,
PDKU2, RDSU)
See I&M Manual, Chapter 8—DK40/DK424
Universal Slot PCB Wiring
Strata DK Cordless Digital Telephone 5/99
––––––––––––––––––––––––––––––––––––––––––––––––––––––– Step 3: Connect and Apply Power to Base Unit
CAUTION! Use only the AC adapter supplied with your cordless digital telephone.
2. Plug the AC adapter into a standard 120 VAC
wall outlet.
3. Route the power cord where it is not a trip
hazard, and where it cannot become chafed
and create a fire or electrical hazard.
4. Wrap the power cord around the notch on the
bottom of the base unit as shown at the right.
5. Check to see that the power LED is on,
indicating the telephone has power.
1175
6. Before using your cordless digital telephone,
be sure to raise the antenna to the vertical
position.
Raise to Vertical Position
1159
Installation
19
Step 4: Attach Belt Clip to Handset (optional) ––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Step 4: Attach Belt Clip to Handset (optional)
➤ To attach the belt clip to the handset
1. Snap the tabs of the belt clip
into the notches on the sides of
the handset.
Lanyard Clip
2. Use the belt clip to attach the
handset to your belt or pocket
for convenient portability.
MUTE
s
1. Pry one tab at a time from the
notch on the side of the handset.
R/VOL
s
➤ To remove the belt clip
1160
2. Carefully lift the belt clip off.
Note
The belt clip is designed to fit snugly onto the handset.
Step 5: Install Handset Battery Pack
1. Place a charged battery pack
onto the handset so that it slides
easily along the ridges.
If your battery is not charged,
see “Removing and Charging
Your Battery Pack” on Page 21.
2. Slide the battery pack up onto
the handset until it clicks into
place.
You are now ready to configure
your cordless digital telephone. See
“Configuration” on Page 25.
1155
20
Strata DK Cordless Digital Telephone 5/99
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Removing and Charging Your Battery Pack
Removing and Charging Your Battery Pack
Important! Before using your new cordless digital telephone, the battery must be charged
continuously for six to eight hours.
➤ To remove the handset’s battery pack
1. Press in on the battery pack release latch.
2. Slide the battery pack off the handset.
Note
You may have to pull hard to slide the
battery pack off, when the handset is
new.
1157
➤ To charge the handset’s battery pack
1. Place the handset on the base unit.
2. Make sure the CHARGE LED lights. If it does not light, check to see that the AC adapter
is plugged in and that the handset is making good contact with the base unit.
Installation
21
Removing and Charging Your Battery Pack ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Charging Extra Battery Packs
The base unit of your cordless digital
telephone is equipped with a battery charger
for charging an extra battery pack. This
compartment has a latch that keeps the
battery pack in place during charging.
➤ To charge extra battery packs
Charging
Compartment
Battery
Pack
1. Position the battery pack so the inner
side is facing toward the top of the base
unit.
2. Slide the battery pack into the charging
compartment until it clicks into place.
3. Make sure the BATTERY CHARGE
LED lights. If it does not light, check to
see that the AC adapter is plugged in,
and that the battery pack is seated into
the charging compartment.
Note
22
1177
Charge the standard 400 mAh battery pack without interruption for six to eight hours.
Charge the optional 730 mAh extended battery pack without interruption for eight to
ten hours.
Strata DK Cordless Digital Telephone 5/99
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Tips on Extending Battery Pack Life
Tips on Extending Battery Pack Life
Battery Memory Effect
All rechargeable nickel cadmium batteries can develop a “memory” (reduced charge capacity)
caused by repeated charge and discharge cycles. Batteries that have developed this effect do
not operate to their fullest capacity.
➤ To avoid memory effect
➤ Operate the unit until the battery pack is completely discharged before recharging. For
example, use the handset off the base all day. Only replace the handset on the base at night
after a full day of use. Do not “top off” the charge after using the battery for a short time.
➤ To erase memory effect
➤ Operate the unit until the battery pack is completely discharged, then recharge it fully.
Repeat this process at least three times.
LCD Low Battery Indicator
When the battery pack in the handset is low and needs to be charged
you see this message on the display and the handset beeps.
LOW BATT
1192
Low Battery Symptoms
On a Call
In Standby Mode
Only the 7$/. key operates.
None of the keys operate.
Handset beeps once every three seconds.
Handset beeps once.
Complete your call as quickly as possible.
Cannot make call.
Replace battery pack.
Replace battery pack before making a call.
To restore your battery capacity, return the handset to the base unit for charging or replace the
handset battery pack with another charged one.
Installation
23
Tips on Extending Battery Pack Life ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
24
Strata DK Cordless Digital Telephone 5/99
3
Configuration
You can configure three items in your cordless digital telephone that affect the way it works
with the Strata DK business telephone system. These are:
SOFT KEY
)(On) causes the deskset to turn on the soft keys
whenever the mode is changed from cordless to DKT.
) (Off) causes the deskset to turn off the soft keys
whenever the mode is changed from cordless to DKT.
SOFT KEY LOCK (MODE
70/71)
)(On) allows the Soft Key Mode 70/71 (Soft key Off/On)
function to pass from the deskset to the Strata DK for
controlling the soft key mode.
Do not use this ) (On) setting unless you have Release
3 of Strata DK280. Use with older systems may cause a
system malfunction. Use ) (Off).
) (Off) locks the Soft Key (Mode 70/71) function from
passing from the deskset to the Strata DK.
RCV LEVEL
)(On) sets the receive level to normal level.
)(Off) sets the receive level to 4-dB level (lower
volume).
The above three settings default to the ON state.
Your cordless digital telephone can operate in either the DKT or the cordless mode and can be
programmed whenever the telephone is idle. When entering the program mode during cordless
operation, all calls coming to this station are ringback tone until the program mode is ended.
Entering the program mode during DKT operation has no effect on current call status.
Configuration
25
Entering Program Mode –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Entering Program Mode
➤ To enter the program mode
1. Remove the handset from the
base unit.
2. Press and hold
same time.
* and at the
1178
3. While holding * and , press
7$/..
1178b
4. Release all three keys.
26
Strata DK Cordless Digital Telephone 5/99
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Entering Program Mode
5. Press the 592/ button on
the upper right side of the
cordless handset until you
toggle to the DATA STORE
settings screen.
You see the following screens on the cordless LCD
prompting you to configure your handset:
PROGRAM
6. Press to toggle the settings
for each program step or store
(save) the setting when in
DATA STORE step.
R/VOL
SOFT KEY
ON MODE
7. Press 7$/. at any time to
exit PROGRAM without
saving changes. To save the
changes step to DATA
STORE and press before
pressing 7$/..
0
SOFT KEY
OFF MODE
MUTE
PASS
MODE 70/71
8. Press 087( to step through
the program steps in the
reverse order.
0
REJECT
MODE 70/71
The LEDs above the )~)
buttons indicate the current
setting for each of the program
steps. Each time the feature is
entered and digit is pressed
these LEDs change their
indication.
MUTE
RCV. LEVEL
NORMAL
0
RCV. LEVEL
-4 DB
MUTE
TALK
F1
ON
F1
OFF
R/VOL
F2
ON
F2
OFF
R/VOL
F3
ON
F3
OFF
R/VOL
TALK-QUIT
0-STORE
0
DATA STORE
TALK-QUIT
1179
Configuration
27
Entering Program Mode –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
28
Strata DK Cordless Digital Telephone 5/99
4
The Handset
Handset Controls
Handset Volume Level
➤ Press the 592/ button on the side of the handset
while on a call to select a loud or soft volume level.
R/VOL
Ringer Volume Level
MUTE
1161
➤ While the telephone is idle, press the 592/ button on
the side of the handset to select ring volume. When the
handset is returned to the base, the ring volume
automatically switches to RING HIGH.
RING HIGH
R/VOL
Note
When the display is set for RING OFF, you receive
a vibration alert instead of the audible ring tone.
RING LOW
R/VOL
R/VOL
RING OFF
1180
The Handset
29
Using the Handset –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Mute
➤ Press and hold the 087( button to consult another person in the room without the caller
hearing you. Release the 087( button to continue the conversation.
Using the Handset
➤ Pick up the handset and press
7$/..
You may see:
AQUIRING
LINK
1186
When the cordless digital
telephone communicates
between the base unit and
the handset, the screen
goes to standby, and the
telephone is ready to use.
1187
When talking and the
handset is at the range
limit of your cordless
digital telephone, you may
see:
NO SERVICE
When the display indicates
DKT MODE, the telephone
was not transferred to
cordless mode at the base.
DKT MODE
1188
Take the following action:
➤ During a call, move back in
range within 20 seconds.
➤ In standby mode, move back
within range.
1189
30
Strata DK Cordless Digital Telephone 5/99
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Charging the Handset
Charging the Handset
For more information see Page 21.
➤ To charge your handset
➤ Place the handset on the base unit either face down or face up, with or without the belt clip
attached. (The battery pack in the handset automatically recharges in either position.)
The Handset
31
Switching a Call to Your Cordless Digital Telephone –––––––––––––––––––––––––––––––––––––––––––––––––––
Switching a Call to Your Cordless Digital Telephone
You can switch a call from the deskset to the cordless digital telephone or vice versa whether
idle or talking.
Note
Transferring while idle or when calls are on hold results in a steady light (skipping the
flashing state).
➤ To transfer an active call
1. Press &25'/(66 on the
base unit.
The CORDLESS
LED flashes.
1190
The CORDLESS LED lights steady. The DKT LEDs
go out and LCD display shows CORDLESS MODE.
3. When you finish the call,
place the handset back on the
base unit to automatically
hang up.
If the telephones are idle, the transfer takes place
immediately without the need to pick up the handset.
1245c
2. Pick up the handset and press
7$/..
32
Strata DK Cordless Digital Telephone 5/99
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Switching a Call to the Desk Telephone
Switching a Call to the Desk Telephone
1. Press '(6. on the base unit.
The DESKLED
flashes.
1246
2. Pick up the handset on your
desk telephone.
The DESK LED lights steady.
3. Hang up your cordless digital
telephone handset.
Note
If the cordless AC Adapter is unplugged or if the Strata DK system is turned off, the
mode automatically changes to the CORDLESS mode.
MSG
TALK
HOLD
DIAL
Cnf
Trn
1
2
ABC
3
DEF
JKL
6
MNO
WXY
4
GHI
5
7
PRS
8
TUV
9
0
OPER
#
F1
F1
F2
F2
F3
F3
F4
F4
1685
Cordless Digital Telephone with Digital Telephone
The Handset
33
Using Memory –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Using Memory
➤ To store a number
1. Remove the handset from the
base unit.
2. Press 0HP'LDO.
You hear a beep and see:
PHONE#—
1181
3. Enter the number (up to 16
digits) you want to store.
4. Press 0HP'LDO.
You see:
MEMORY#—
1182
5. Enter the number (01~20) for
the memory location you
want to use.
Note
You hear a confirmation beep and see the message.
The telephone then returns to standby.
After pressing 0HP'LDO the second time, you have 20 seconds to enter the memory
location number you wish to use. Otherwise, an error tone sounds and the unit returns
to standby.
➤ To erase a stored number
1. Remove the handset from the
base unit.
You see:
STORED
1183
34
Strata DK Cordless Digital Telephone 5/99
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Using Memory
2. Press 0HP'LDO twice.
You see:
DELETE#—
1184
3. Press the memory location
number you want to clear.
You hear a long beep and
see a screen confirming
that you have erased that
number from memory.
DELETED
1185
➤ To dial a stored number
1. Remove the handset from the
base unit.
2. Press 7$/.
1245
...or press a designated
function key with a line
assigned to it. For example:
Press ).
3. Press 0HP'LDO.
4. Enter the two-digit memory
number (01~20) for that
number from the keypad.
The Handset
Your cordless digital telephone then dials the
previously stored number. If you select a memory
location that does not have a stored number, the
handset beeps rapidly and the telephone does not dial.
35
Using Memory –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Chain Dialing
On certain occasions, after dialing a number, you may be requested by the party or service you
are calling to enter a special access code, such as when performing a banking transaction. The
access code can be stored in one of the 20 memory locations.
1. Remove the handset from the base unit.
2. Make the call by dialing directly or from
one of the stored numbers in memory.
3. When prompted by the called party,
press 0HP'LDO (as shown) and the
memory number of the access code at
the appropriate time.
Example:
2. When the bank requests your account
number press 0HP'LDO.
1245b
1. Dial the number for your bank.
3. Using the handset, enter the two-digit
memory location (01~20) for your
account number. Your handset dials the
number and you may proceed with your
transaction.
36
Strata DK Cordless Digital Telephone 5/99
5
Features
This chapter gives you all of the cordless digital telephone features in alphabetical order
beginning on Page 47. Your cordless digital telephone provides many of the same features as a
2000-series corded digital telephone. In addition to the 0VJ+ROG, &RQI7UQ and 0HP
'LDO functions, you can use your cordless digital telephone’s )~) buttons to invoke the
features listed below or to gain multiple-line access.
When sharing the same station, your cordless )~) buttons perform the same functions as
the first four buttons on a 2000-series telephone. The )~) buttons were preassigned upon
system installation. Ask your System Administrator which )~) button functions you may
or may not have.
If you are not using the programmable )~) buttons, you can use the alternate steps in this
chapter to invoke the features listed below.
♦
♦
♦
♦
♦
♦
♦
♦
♦
♦
♦
♦
3RROHG/LQH*US
5HOHDVHDQG$QV
3DUNLQ2UELW
3DUNDQG3DJH
5HGLDO
&DOO)UZG$OO&DOOV
&DOO)UZG%XV\
&DOO)UZG1R$QVZHU
6SHHG'LDO
&DOO)UZG%XV\1$QV
&DOO)UZG([WHUQDO
$XWR&DOOEDFN
♦
♦
♦
♦
♦
♦
♦
♦
♦
♦
♦
♦
$FFRXQW&RGH
$XWR%XV\5HGLDO
'LUHFWHG3LFNXS
*URXS3LFNXS
'R1RW'LVWXUE
/&'0VJ6HOHFW
3ULYDF\RQ/LQH
3ULYDF\5HOHDVH
'66
7RQH'LDO6HOHFW
6WDUW
6XEDGGUHVV
There may by some feature operation differences on older version systems - compared to
Strata DK424 (e.g., Strata DK280, Strata DK24/56/96 and Strata DK14 & DK40). Please see
Features
37
Before You Begin ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
“Access Codes” on Page 92 for Feature Access Code sequences that match your Toshiba
telephone system. Also see the Digital Telephone User Guide for more information.
Before You Begin
If you are a new user of the cordless digital telephone, find out if your Strata DK system has
Tone or Voice First Signaling. The difference is Tone Signaling rings while Voice First
Signaling notifies you with a long tone, and then the caller’s voice. Both signals are enabled in
system programming and determine how you make and answer calls on your cordless digital
telephone.
You can toggle between Tone and Voice First Signaling on a call-by-call basis.
➤ To change the signaling method
1. Press a [DN] button and dial
another station [DN].
If Tone First Signaling is enabled, you hear a ring tone
(one second) every four seconds.
If Voice First Signaling is enabled, you hear a tone
burst and then you can talk over the called station
speaker.
2. Press .
After you press , the other method is activated.
3. Speak to your party when
they answer.
➤ To answer a call when you have Voice First signaling
➤ Talk in the direction of your telephone
...or answer the call normally.
➤ To answer a call when you have Tone First signaling
If you hear successive ring tones, you have Tone First Signaling.
➤ Lift the handset.
Note
38
You can change to the alternate signaling method when making a call on a call-by-call
basis by pressing after dialing an internal telephone number.
Strata DK Cordless Digital Telephone 5/99
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Quick Reference
Quick Reference
The following topics are quick references for using your telephone’s standard features.
Making an Outside Call
You can make calls to or receive calls from telephones outside of the Strata DK system by
dialing direct or and using CO Line Access Codes.
➤ To direct dial an outside number
1. Press 7$/.
...or press any available /LQH
button.
The [DN], Line, or Pooled Line Grp LED lights.
/LQH buttons can be labeled &2/LQH (outside CO
Line), /LQH, or 3RROHG/LQH*US. After selecting a
Line, you should hear dial tone and the LED lights
steady.
2. Dial a telephone number.
Dial tone stops after you
dial the first digit.
5833700
1193
➤ To use CO Line Access Codes to dial an outside number
1. Press 7$/..
You hear internal dial tone and the LED lights steady
(with INT/PDN automatic off-hook selection
programmed).
2. Dial a CO Line access code.
You hear CO Line dial tone and the LED continues to
flash at the in-use rate.
See “Access Codes” on Page
92.
3. Dial a telephone number.
Dial tone stops after you
dial the first digit.
803171
45833700
1194
Features
39
Quick Reference –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Making an Outside Call to an ISDN Trunk
1. Access an outside CO
line
2. Dial the number.
3. Press 6WDUW.
The dialed digits will not be sent until you press this button or
until the timer expires. See “ISDN Outgoing Calling” on Page
64 for more information on ISDN calls.
Making an Internal Call
You can make calls to and receive calls from other stations in the Strata DK system.
➤ To dial an internal call
1. Press 7$/. or a [DN].
You hear dial tone and the LED lights steady.
2. Dial a [DN].
Notes
●
●
●
If the system is set for Voice First Signaling, make
a voice announcement when you hear a single
tone.
If the system is set for Tone Signaling, you hear
repeated ring tones and you should wait for the
call to be answered.
If the called station does not answer, you can leave
a message waiting by pressing 0VJ or .
➤ To recall a busy station
➤ Press to set Automatic Call Back (ACB).
➤ To override a busy station
➤ Press ...or .
40
Busy Override is activated (use only if the called
station is not equipped for OCA).
Executive Override (system programmable option) is
activated.
Strata DK Cordless Digital Telephone 5/99
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Quick Reference
Answering Calls
➤ To answer a call on a CO Line or [DN]
➤ Press the flashing [DN],
/LQH, or 7$/. button.
The LED changes from the flashing incoming call rate
to steady.
➤ To answer a call on Pooled Line Grp
1. Press the flashing 3RROHG
/LQH*US or 7$/. button.
The LED changes from the flashing incoming call rate
to steady. If another call comes in during the first call,
place the call on hold or transfer it, then answer the
second call.
Note
A warning tone is given when you are on a
3RROHG/LQH*US call which indicates an
incoming call.
2. Press 5HOHDVHDQG$QV
...or 7$/.
➤ To answer a transferred call
➤ Press 7$/.
...or the flashing [DN] key.
You hear an internal ringing tone. The cordless digital
telephone continues to ring whether the deskset is set
for Voice First or Tone Signaling.
The [DN] or Line LED is steady when you are
connected to the call.
Transferring Calls
You can transfer calls to a idle or busy station, but you cannot transfer calls to a station that is
in the DND mode.
➤ To transfer a call (using Camp-on)
Features
1. Press&QI7UQ.
The Line or [DN] LED flashes at the conference rate.
You hear internal dial tone.
2. Dial the [DN] where the call
is to be transferred.
The [DN] could be the [DN] of a telephone, a Hunt
Group Number, or ACD Group [DN], etc.
41
Quick Reference –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
3. Announce the call.
After dialing, you hear a single tone.
Note
If the call was made with Tone Signaling
instead of Voice First Signaling, you hear
ringing tone.
If the called station does not answer, you receive a
recall ring (when your station or [DN] is idle). The
ring is set by system programming.
4.
Hang up
The Line LED changes to steady when the called
station connects with the transferred call.
...or press /LQH, [DN] + to reconnect to the transferred
line before the call is
answered or busy tone is
received.
The Line LED changes to steady red when the called
station connects with the transferred call. After you
hang up, the Line LED begins to flash at the on-hold
rate or if you transferred the call from a [DN], the
[DN] LED goes out. The CO Line or [DN] camps onto
the called station and the called station receives a
warning tone.
You receive a recall ring when your station or [DN]is
idle and camp-on is cancelled when the called station
user fails to answer within a predetermined time.
Repeat the procedure if necessary.
Conferencing Calls
➤ To conference calls with stations only
As many as four stations can be conferenced on one [DN].
42
1. Press &QI7UQ.
You hear internal dial tone and the LED flashes at the
conference rate.
2. Dial a [DN].
The [DN] could be for a telephone or department.
3. Press &QI7UQafter the party
answers.
All parties are conferenced and the [DN] LED from
which the conference originated lights steady.
Strata DK Cordless Digital Telephone 5/99
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Quick Reference
➤ To add a second Line
1. Press &QI7UQ.
You hear dial tone. The [DN] or Line LED flashes at
the conference rate if the call is on a [DN] or /LQH
button.
2. Dial the next telephone
number.
3. Press &QI7UQ after the party
answers.
All parties are conferenced. You can add one more
station to a two-line conference.
Note
If you receive a busy tone or the second
station does not answer, return to the original
connection by pressing the original [DN] or
Line or hanging up.
If both lines appear on your telephone, both Line
LEDs lights steady (if you used /LQH buttons). If you
established the two-line call on a single [DN], it lights
steady.
➤ To add a station to a line call
1. Press &QI7UQ.
You hear dial tone. The [DN] or Line LED flashes at
the conference rate.
If you receive a busy tone or no answer, press &QI
2. Dial the [DN] of the station to
be added.
7UQ to return to the original connection.
3. Press &QI7UQ after the party
answers.
All parties are conferenced. The [DN] or Line LED
lights steady.
Up to three stations (including your own) can
conference with one line.
The new station is not conferenced until you answer
by lifting the handset or pressing a [DN].
Features
43
Quick Reference –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Placing/Retrieving Calls on Hold
Calls on hold may be released automatically if the held party hangs up and the network
provides a hold-release signal. See Page 45 for the Automatic Hold feature.
➤ To hold a call that appears on a Line or [DN] button
➤ Press +ROG.
The Line or [DN] LED flashes green at the on-hold
rate.
You hear recall tone when your station is idle (or two
times only when busy) if you do not retrieve the held
call before “Hold the recall” time set in system
programming expires.
➤ To place a Handsfree Answerback call on hold
1. Press 7$/.or the flashing
[DN] to answer the call.
You are connected to the incoming call.
2. Press +ROG.
The Line or [DN] LED flashes green at the on-hold
rate.
You hear recall tone when your station is idle (or two
times only when busy) if you do not retrieve the held
call before “Hold the recall” time set in system
programming expires.
➤ To retrieve the held call
➤ Press /LQH or the [DN] which
is on hold.
The Line or [DN] LED
flashes at the on-hold
rate.
HOLD
N0.NNN
1195
44
Strata DK Cordless Digital Telephone 5/99
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Quick Reference
➤ To place a call on Exclusive Hold
Exclusive Hold enables you to place a call on hold so that only you or somebody using a Call
Pickup code at another station can retrieve it.
➤ Press +ROG twice.
The Line LED flashes at
the exclusive hold rate.
EXC HOLD
N0. 205
1196
➤ To retrieve a call on Exclusive Hold
➤ Press the /LQH button that is
on Exclusive Hold.
Another station user can pick up the call by dialing plus your station number, or by dialing plus the
CO Line number (a) that the call is held on.
Using Automatic Hold
Automatic Hold enables you to process calls more quickly, because you can automatically
place a call on hold by pressing another /LQH or a [DN] button. You do not have to press the
+ROG button. You can also switch between a new call and the original call without having to
press +ROG. Automatic Hold is assigned on a station-by-station basis in system programming.
➤ To use Automatic Hold
➤ Press another /LQH or [DN]
to receive or originate a new
call, while on one call.
The original Line or [DN] LED flashes at the on-hold
rate and the original call is placed on hold.
The LED of the new call lights steady and the new line
is accessed.
➤ To switch between calls
➤ Press /LQH or [DN] of the
held call.
Features
The Line or [DN] LED just placed on hold flashes at
the on-hold rate, and the LED of the Line just
accessed lights steady.
45
Quick Reference –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Calling the Attendant Console
There are three ways to call the Attendant Console depending upon system programming. You
can call any Attendant Console, a particular Attendant Console, or all Attendant Consoles.
➤ To call any console
➤ Press a [DN] + .
The call rings the Attendant Console. Dial 0 calls
rotate between the consoles if more than one console
is installed.
➤ To call a specific console
The call rings the console’s Incoming [DN] (,Q'1)
button.
➤ Press a [DN] + the console’s
[DN] ______.
Note
Your System Administrator can provide the
Attendant Console Incoming [DNs].
➤ To make an emergency call to all consoles
➤ Press [DN] + the emergency
access code .
The call rings all consoles ((PJU button).
Tone/Pulse Dialing
With some older Central Offices, you may have to make calls using rotary dial pulses on
outside lines. To access remote equipment (such as an answering machine) requiring Dualtone Multi-frequency (DTMF) tones while on these lines, you must set your telephone for tone
dialing after you have dialed the telephone number. Your telephone must have a 7RQH'LDO
6HOHFW button assigned in system programming to access this feature.
➤ To change to Tone Dialing
46
1. Dial a telephone number
on a line programmed for
rotary dial pulses.
Although the line is programmed for rotary dial pulses,
you can access the line and dial the telephone number like
any other call described in this guide.
2. Press 7RQH'LDO
6HOHFW while the call is
in progress.
The Tone Dial Select LED lights steady, and you can send
DTMF tones with your dial pad. If the LED is off, tone
dialing is not selected, and you cannot send DTMF tones.
Strata DK Cordless Digital Telephone 5/99
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Account Code Calls
Note
When originating or receiving a new call, the system automatically places the line in
the dial pulse mode.
Account Code Calls
Account Codes can be entered before or after a call. Some of the code applications include
billing, tracking, and line restriction. Account Codes are recorded by the system and can,
along with the details of the calls they are associated with, be printed out on a Station Message
Detail Recording (SMDR) report.
Forced Account Codes
Some applications may require that you enter a Forced Account Code before dialing the
telephone number.
➤ To use a Forced Account Code
1. Access a line.
You hear dial tone after accessing a line. If you dialed
with LCR, you do not hear dial tone. See “Access
Codes” on Page 92.
2. Enter the Forced Account
Code.
Dial tone stops after you dial the first digit. You hear
dial tone after you press the last digit of a valid
account code, or busy tone if you dial an invalid code.
If you dial with LCR, you do not hear dial tone.
3. Dial a telephone number.
Any digits that you dial after entering the code is
entered in Step 2 are treated as part of a telephone
number.
Emergency Override of Forced Account Codes
You can bypass Forced Account Codes with three emergency numbers including 911. See your
System Administrator for these numbers.
Features
47
Alarm Reset ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Voluntary Account Codes
Voluntary Account Codes are optional and can be entered after accessing a CO Line or during
a call that you originated or received. The outside party cannot hear the tones you are entering.
Voluntary Account Codes can be set in system programming to change the Toll Restriction
classification of your station. See your System Administrator for more information. If your
station is programmed not to verify Account Codes, you do not hear a confirmation tone.
➤ To use a Voluntary Account Code
1. Press $FFRXQW&RGH
Your conversation is not interrupted. Some telephones
require that you enter the account code before dialing
a telephone number. If a valid account code is not
entered, dialing external calls may be restricted.
...or 6SHHG'LDO+ ...or + .
2. Enter the Account Code.
You hear confirmation tone (one-half second duration)
if the code is valid. If the code is invalid, you hear two
short tones.
3. Repeat Steps 1 and 2 to enter
another account code (the last
code entered is recorded).
Notes
●
●
Any digits dialed after the code has been entered
are treated as part of the outside telephone number.
Voluntary Account Codes must be entered before
the call is disconnected.
Verified Account Codes
If the system is set for Verified Account Codes, you must enter specific codes when entering
Forced or Voluntary Account Codes. Verified Account Codes are established in system
programming or by designated stations.
Alarm Reset
Your Strata DK system can be connected to a facility alarm system. All telephones produce a
startling tone whenever this alarm is activated. Stations with an $ODUP5HVHWbutton can
reset the alarm by pressing the $ODUP5HVHWbutton.
48
Strata DK Cordless Digital Telephone 5/99
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Alert Signaling
Alert Signaling
Alert Signaling enables you to send an alert sound to a predesignated (partner) station by
pressing a single button. This feature is based on the “buzz” key, where, for example, a
manager might alert his/her administrative assistant to enter the office.
You can have as many as four $OHUW6LJQDO(s) to send or receive an Alert Signal to/from
other telephones. An Alert Signal is sent even if the alerted telephone is busy (on/off-hook) or
in the DND or Call Forward mode.
➤ To send an Alert Signal
➤ Press $OHUW6LJQDO. An alert tone sounds at the designated station.
Note
The signal sounds even if the alerted telephone is busy (on or off hook) or in the DND
mode.
Automatic Busy Redial (ABR)
After reaching a busy outside number, you can activate Automatic Busy Redial (ABR) so that
the Strata DK system automatically redials that number for you at regular intervals. ABR is an
optional feature enabled in system programming. This feature may not be allowed on some (or
all) lines in your system depending on the telephone line type connected.
➤ To activate ABR
1. Press $XWR%XV\5HGLDO
...or press &QI7UQ + .
2. Press 6SNU.
Features
The Auto Busy Redial LED flashes.
You hear confirmation tone after you press &QI7UQ +
.
The system redials the number every 30 or 60 seconds
(depending on system programming), up to 15 times.
With each attempt, the:
♦
Line and Spkr LEDs blink when the line is seized.
♦
Dial tone is heard over your speaker.
♦
Telephone number is redialed. If busy, ABR resets
and tries again.
49
Automatic Callback –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
If the [DN] or Line is available, the [DN] or Line and
Spkr LEDs flash. The called telephone number rings,
and your telephone receives ring tone.
Note
3. Press 7$/. and wait for the
party to answer.
If your station is busy, ABR does not attempt
a recall.
If you do not press 7$/. within 30 seconds after a
connection is made, you hear a muted ring for another
30 seconds, then the call disconnects.
➤ To cancel ABR
➤ Press $XWR%XV\5HGLDO
...or press [DN] + .
Automatic Callback
After reaching a busy or Do Not Disturb station, you can set Automatic Callback (ACB) to
have the system call you back when the called station becomes available. You can make other
calls while waiting for the called station to become available.
➤ To set Automatic Callback (busy or DND stations)
1. Press $XWR&DOOEDFN
Busy tone stops momentarily, then you hear two
seconds of dial tone, then busy tone resumes.
...or press .
2. Press7$/..
The LED flashes at the incoming call rate.
3. Answer within three rings to
prevent the callback from
being cancelled.
Your telephone rings at a fast rate when the called
station becomes idle, and you hear a single tone (LED
lights steady).
The called station receives a voice announce call from
your telephone or, with Tone Signaling, you hear
ringback tone and the called station rings.
50
Strata DK Cordless Digital Telephone 5/99
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Automatic Callback
If you receive a busy tone after answering the
callback, the called party has already received or
originated another call. Your request is not cancelled.
➤ To cancel Automatic Callback (busy or DND stations)
➤ Press a [DN] + + 7$/..
Line Queuing with Automatic Callback
Automatic Callback enables a waiting queue for an available line after attempting access to a
line group when all lines are busy. The system calls you back when a line becomes available.
➤ To set Line Queuing
1. Press $XWR&DOOEDFN
The busy tone stops momentarily, then you hear two
seconds of dial tone, then busy tone resumes.
... or press .
2. Press 7$/..
You can make other calls while waiting for a line to
become available.
The [DN] LED from which you attempted to first
access the line flashes at the incoming call rate, and
your telephone rings at a fast rate.
Note
3. Lift the handset immediately
or press the flashing [DN].
You must answer within three rings to prevent
the callback from being cancelled.
You hear CO dial tone. If you hear a busy tone, the
line has already been seized or has received an
incoming call. Your request is not cancelled.
You are called again the next time a line becomes
available. The Line or [DN] LED lights steady.
➤ To cancel Line Queuing
➤ Press a [DN] + + 7$/..
Features
51
Auto Redial –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Auto Redial
This feature enables you to automatically redial the last number (outside or [DN]) called by
pressing 5HGLDO. The 5HGLDO feature button must be programmed as one of the four flexible
keys on the telephone.
➤ To redial the last number dialed
1. Press an available [DN] or
/LQH.
Make sure that you press the same [DN] or /LQH
button that you used to dial the telephone number that
you wish to redial.
You hear dial tone.
2. Press 5HGLDO.
The last telephone number you dialed is automatically
redialed.
Call Forward
You can set your telephone [DN] with a variety of Call Forward modes. Call Forward must be
set before the call is received. When Call Forward is set, the following types of calls are
forwarded.
♦
External calls that ring your station, but lines that ring more than one station are not
forwarded except CF-External.
♦
Line calls that are transferred to your station.
♦
Internal calls (Handsfree and OCA calls may or may not). CF-External calls are not
forwarded on internal calls.
Call Forward has priority over the Station Hunt feature.
Telephones can have many [DN] buttons, but the telephone must be the designated owner of a
[DN] before you can Call Forward to the [DN]. Each telephone is usually the owner of at least
one [DN] which is called the Primary Directory Number [PDN].
Your telephone can be programmed to have [PhDNs] in addition to [DNs]. Each [PhDN] can
be set to any mode of Call Forward independent of other [DNs] on the telephone. Like the
[DNs], your telephone must be the owner of [PhDNs], so that you can use any of call forward
features. If you hear re-order tone when following any of the Call Forward steps, then your
telephone is not the owner of the selected [PhDN].
52
Strata DK Cordless Digital Telephone 5/99
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Call Forward
When you forward calls to another destination, you see a message indicating the:
♦
Type of Call forward.
♦
Forwarded from [PhDN] and/or [DN].
♦
Forwarded to destination number.
Note
Call Forward–All Calls, Call Forward–No Answer, and Call Forward–Busy can only
be activated when Speed Dial is assigned to an “)-)” function key or deleted from
all buttons (use ). See “Access Codes” on Page 92.
Call Forward-All Calls
If your station is idle or busy and has this feature activated, all calls to it are forwarded
immediately. The station does not ring.
➤ To set Call Forward-All Calls
1. Press &DOO)UZG$OO&DOOV
...or press a [PDN] or [PhDN]
+ .
The Call Frwd All Calls LED flashes.
You hear a confirmation tone.
Note
[PhDNs] can only be forwarded by using the
dial codes.
2. Enter the [DN] to which calls
are forwarded.
3. Press &DOO)UZG$OO&DOOV
The Call Frwd All Calls
LED lights steady red
and calls forward to the
stored station number.
CF-A NNN
MMM
1197
...or press 7$/. if an access
code was used.
Features
53
Call Forward ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Call Forward-Busy
Calls to your telephone while you are busy on another call or in the DND mode forward
immediately if this feature is set. Calls ring as normal if your telephone is idle.
➤ To set Call Forward-Busy
1. Press &DOO)UZG%XV\
...or press a [PDN] or [PhDN]
+ .
2. Enter the [DN] of the station
to which calls are to be
forwarded.
The Call Frwd Busy LED flashes.
You hear confirmation tone if you pressed .
The Call Frwd Busy LED lights steady and calls are
forwarded to the stored station number.
3. Press &DOO)UZG%XV\
CF-B NNN
MMM
1198
...or press 7$/.if an access
code was used.
Call Forward-No Answer
All calls to your station when set with this feature are forwarded to a selected station if you do
not answer within a time that you designate.
Note
Your station can be assigned in system programming to not Call Forward-No Answer
when receiving Voice First (handsfree) calls. Callers can activate Call Forward-No
Answer by dialing 1 during their voice announcement.
➤ To set call Forward-No Answer
1. Press &DOO)UZG1R
The Call Frwd No Answer LED flashes red.
$QVZHU
...or press a [PDN] + .
You hear confirmation tone.
2. Enter the [DN] to which calls
are forwarded.
54
Strata DK Cordless Digital Telephone 5/99
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Call Forward
3. Press 6SHHG'LDO
...or .
You can omit this step if you pressed &DOO)UZG1R
$QVZHU in Step 1, and you do not want to change the
length of time that your telephone rings before it
forwards. Initially, your telephone rings 12 seconds
before it forwards.
4. Enter the time at which the
calls are to be forwarded
(08~60 seconds).
You can omit this step and continue onto the next step
if you do not wish to change the amount of time your
telephone rings before it forwards.
5. Press &DOO)UZG1R
The Call Frwd No
Answer LED lights
steady red and calls are
forwarded to the stored
station number.
$QVZHU
CF-NA NNN
MMM
1199
...or press 7$/..
Call Forward-Busy/No Answer
All calls to your station set with this feature are forwarded immediately to a selected station
whenever you are busy on another call or in the DND mode. Calls also forward if you do not
answer the call within a time that you designate.
Note
Your station can be assigned in system programming not to Call Forward-No Answer
when receiving Voice First (handsfree) calls. Callers can activate Call Forward-No
Answer by dialing during the voice announcement.
➤ To set Call Forward-Busy/No Answer
1. Press &DOO)UZG%XV\
1$QV
The &DOO)UZG%XV\1$QV LED flashes.
...or press the [PDN] or
[PhDN] to be forwarded +
.
2. Enter the [DN] to which calls
are forwarded.
Features
You hear a confirmation tone if is dialed.
55
Call Forward ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
3. Press 6SHHG'LDO
...or .
You can omit this step if you pressed &DOO)UZG
%XV\1$QV in Step 1, and you do not want to change
the length of time that your telephone rings before it
forwards. Initially, your telephone rings 12 seconds
before it forwards.
4. Enter the time at which the
call are to be forwarded
(08~60 seconds).
You can omit this step and continue onto the next step
if you do not wish to change the amount of time your
telephone rings before it forwards.
5. Press &DOO)UZG%XV\
The Call Frwd Busy/NAns LED lights steady red and
calls are forwarded to the stored station number.
1$QV
...or press 7$/..
Call Forward-Cancel
➤ To cancel any Call Forward mode except Call Forward-External
➤ Press the applicable &DOO)RUZDUG button so that its associated LED turns off
...or press [PDN] + ...or press 7$/..
Call Forward-External
This feature enables you to forward new incoming calls directed to your [PDN] to a
destination outside of the system. [PhDNs] assigned to your telephone do not Call Forward to
external destinations. Internal calls and transferred calls to your [PDN] also do not forward to
external destinations. Only incoming calls over CO Lines dedicated to your [PDN], private
CO Line, and/or Direct In Dial line calls are forwarded. The Call Forward-External destination
can be a telephone number over a CO Line, a station over a tie line, or a station within your
Strata DK system.
Any of the Call Forward modes can be set for your [PDNs] or [PhDNs] simultaneously with
Call Forward-External. This feature stores the calls to Station Speed Dial Code 49. Use the
Speed Dial storage procedures detailed in this chapter. When forwarding to an outside
destination include the CO Line (or CO Line Group) access code before the telephone number.
See Table 1 on page 95 for the CO Line/Line Group access codes. The LCR access code “9”
cannot be used.
56
Strata DK Cordless Digital Telephone 5/99
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Call Forward
Important! Only perform the following procedure the first time Call Forward External is set
or when you change the destination. It is not necessary to store the destination
each time you set Call Forward External; it remains in system memory.
➤ To set Call Forward-External
➤ Press &DOO)UZG([WHUQDO
Incoming calls forward to
the destination stored at
Station Speed Dial
Location 49 (RCTUA, B,
C/D processors) or
location 139 (RCTUE/F
processors).
...or press the [PDN] + + 7$/..
CF-EKT
1201
CF-EKT
1201
➤ To cancel Call Forward-External
➤ Repeat the previous step.
Call Forward-Fixed
If you activate this feature, all internal and Private or DID CO Line calls to your [PDN] are
forwarded immediately to a [PDN] set in system programming. Your station must be assigned
with the “&DOO)UZGWR:_____” button in system programming to activate this feature.
➤ To set Call Forward-Fixed
➤ Press &DOO)UZGWR: ____.
Features
The “&DOO)UZGWR:
____” LED lights
steady and all calls are
forwarded to a station
[DN] or voice mail
device set in system
programming.
CF-F NNN
MMM
1202
57
Call Park Orbits (Release 3 or later) ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Call Park Orbits (Release 3 or later)
The Call Park Orbit feature enables you to hold a call temporarily in an orbit for anyone to
retrieve. You can have the same station or a different station. There are 20 General Park Orbits
for the system and one Personal Park Orbit for each station. Once you have parked a call in an
orbit, you can:
♦
Hang up and retrieve the parked call at a later time.
♦
Originate another call.
♦
Access a voice paging device to announce the parked call for pickup from another station.
If you park a call and your station is idle while the system Call Park recall timer expires, the
parked call automatically recalls to your station. If your station is busy, the parked call camps
onto your station.
➤ To park a call
1. Press 3DUNLQ2UELW while
on an internal or outside call.
The Line or [DN] LED flashes at the
consultation-hold rate until you enter the orbit
number.
...or&QI7UQ + .
2. Enter a General Orbit
Number (~)
After dialing the orbit number, you hear a short dial
tone and the call is parked. The Line LED flashes at
the Hold rate, or the [DN] LED goes out.
...or enter a valid [PDN].
3. Press 7$/..
➤ To pick up or retrieve a parked call
1. Press the parked/LQH, [DN]
or 3DUNLQ2UELW
The Line LED flashes at an on-hold rate (the [DN]
LED is off). The call is parked at the orbit with the
orbit number that you have just entered.
...or [DN] + .
2. Enter the Orbit Number or the
[PDN] where the call is
parked.
58
The Orbit Number is usually provided in the paging
announcement. The Line or [DN] LED lights steady
when the call is picked up or retrieved.
Strata DK Cordless Digital Telephone 5/99
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Call Pickup
Call Park and Page
1. Press 3DUNDQG3DJHwhile
on an internal or outside call.
The Line or [DN] LED flashes at the
consultation-hold rate.
...or &QI7UQ + .
2. Enter a General Orbit
Number (~) or a
valid [DN].
The Line LED flashes at an on-hold rate (the [DN]
LED is off). You hear a short dial tone for your paging
access.
3. Enter the Paging access
code______. See “Access
Codes” on Page 92.
4. Make your announcement
and remember to include the
Orbit Number in your
announcement.
5. Press 7$/. to free the
paging device.
The paging device is released when you hang up.
Call Pickup
You can pick up a call that is ringing another station, a call placed on hold at another station
and other types of calls.
Directed Call Pickup
Directed Call Pickup provides you with several ways to pick up calls ringing in, or calls held at
other stations. You can also pick up a telephone group page and an external page with Directed
Call Pickup.
➤ To use Directed Pickup
1. Press 'LUHFWHG3LFNXS
...or press a [DN] + .
2. Dial one of the pickup codes.
See “Access Codes” on Page
92.
Features
59
Call Pickup –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
➤ To pick up a ringing CO Line in a tenant system
➤ Press 'LUHFWHG
3LFNXS~
...or press a [DN] + .
After you press a particular button, you are connected
to a new incoming call for that particular Tenant
Group.'LUHFWHG3LFNXSabuttons correspond to
Tenant Groups 1~4. You are connected to a new
incoming ringing call (in any Tenant Group) after
dialing the access code.
In non-tenant systems, the 'LUHFWHG3LFNXS
button picks up any ringing CO Line.
This feature does not pick up transferred CO Lines
that are ringing; see “Directed Call Pickup” that
follows for instructions on how to pick up transferred
lines.
Group Pickup
Stations can be assigned in system programming to Pickup Groups. As many as 20 groups can
be created to enable you to easily pickup incoming (new or transferred) or internal calls that
are ringing stations that are in your group or in other groups. See your System Administrator
for group assignments.
Calls Within Your Group
You can pick up calls ringing stations within your pickup group. You can belong to more than
one group.
➤ To pick up a call ringing a station in your group
➤ Press *URXS3LFNXS
You are connected to the call after pressing *URXS
3LFNXS or entering the access code.
...or press a [DN] + .
60
Strata DK Cordless Digital Telephone 5/99
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Call Waiting
Calls to Other Groups
You can pick up calls directed to other pickup groups by following the steps on the left.
➤ To pick up a call ringing another group
1. Press a [DN].
You hear dial tone.
2. Enter , then the access
code (~) of the
group that the station belongs
to.
You are connected to the call after dialing the group
access code. If the called station belongs to more than
one group, any of the Group Pickup codes associated
with those groups picks up the call.
Call Waiting
You can place the call on hold or end this call and answer the next call. A warning tone
indicates that you have a call camped onto your station and the [DN] or Line LED flashes at
the on-hold rate.
➤ To answer an incoming call while on another call
1. Press +ROG.
The existing call is put on hold. The camped-on line
rings your station and the Line LED flashes at the
incoming call rate.
2. Press the flashing [DN] or
You are connected to the transferred call and the [DN]
or Line LED lights steady.
/LQH
...or press the flashing [DN]
or /LQH if your telephone has
the Auto Hold feature
The existing call is placed on hold and you are
connected to the transferred call. The [DN] or Line
LED lights steady (See your System Administrator to
find out if you have Auto Hold).
...or press the ringing [DN] or
/LQH to end the current call
and answer the next call.
This disconnects the current call and then connects
you to the transferred call. The [DN] or Line LED
remains steady.
...or hang up and the
camped-on call rings your
station. Then press a [DN],
The existing call is disconnected. The camped-on line
rings your telephone and the Line LED flashes at the
incoming call rate.
/LQH
...or press 7$/..
Features
61
Direct Station Selection Buttons (Hotline) ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Direct Station Selection Buttons (Hotline)
This optional feature enables you to connect directly to another station [PDN] by pressing a
Direct Station Selection '66button. The button’s LED shows status (idle/busy). If connected
to a CO Line, press this button to put the outside party on hold. Transfer the call as you would
normally, by voice announcing or camping on by hanging up or by pressing the 5HOHDVH DQG
$QV button.
The station could be busy on its Primary [DN], Secondary [DN], a Phantom [DN], a CO Line
or in Do Not Disturb mode if the DSS LED is lit. If a station is idle but other stations are using
all of the station’s [PDN] buttons, the station ['66] button lights busy.
Do Not Disturb (DND)
If your station is in the DND mode, internal and external calls do not ring your station; calls
cannot be transferred to it and Off-hook Call Announce calls are denied. You can continue to
make calls while in the DND mode.
You can press $OHUW6LJQDO button from your “alert partner” telephone to override
DND and signal your telephone. Also, telephones with the DND override feature can
call and ring your telephone when it is in the DND mode. DND and or Alert Signal
must be programmed on the telephone )~) buttons.
Note
➤ To activate/deactivate DND
➤ Press 'R1RW'LVWXUE.
The LED lights steady in DND mode.
...or press it again to toggle
the feature off.
Notes
●
●
●
62
Pressing 'R1RW'LVWXUE while a call is ringing at your station silences the
ringing.
Calls forward from your station if it is set for Call Forward-Busy or Call
Forward-Busy/No Answer while in the DND mode.
Some stations may be programmed to override DND.
Strata DK Cordless Digital Telephone 5/99
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Door Lock
Door Lock
Your telephone may have an 8QORFN'RRU button(s), which unlocks a door lock when
pressed. You may use the following to record the locations of each door.
8QORFN'RRU_____________________
8QORFN'RRU_____________________
8QORFN'RRU_____________________
8QORFN'RRU_____________________
8QORFN'RRU_____________________
➤ To unlock a door lock
➤ Press the corresponding
button (8QORFN'RRUa).
The door unlocks for three or six seconds when you
press the button, depending on system programming.
The Unlock Door LED turns on for the amount of time
the door is unlocked.
Door Telephone
Door phones can be used to call digital and electronic telephones selected in system
programming. You can call a door telephone and monitor the area surrounding the door
telephone.
➤ To answer a door telephone call
1. Press 7$/..
If you lift the handset while the door telephone is still
ringing, your [DN] LED lights steady and you are
connected to the door telephone.
2. Dial the door telephone [DN]
if not connected yet.
3. Hang up when the call is
completed.
➤ To pick up door telephone calls that are ringing at a station other than yours
➤ Press a [DN] + .
Features
You hear a distinctive ringing tone. Your telephone
rings five times or only once, depending on system
programming.
63
ISDN Outgoing Calling ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
➤ To call/monitor a door telephone
1. Press a [DN].
You hear dial tone and the LED lights steady.
2. Dial the [DN] for the desired
door location.
[DN]
[DN]
#151 Location_________________
#157 Location___________________
#152 Location_________________
#158 Location___________________
#153 Location_________________
#159 Location___________________
#154 Location_________________
#161 Location___________________
#155 Location_________________
#162 Location___________________
#156 Location_________________
#162 Location___________________
3. Hang up when the call is
completed or when you are
finished monitoring.
ISDN Outgoing Calling
This feature enables you to make outgoing call using an Integrated Services Digital Network
(ISDN) trunk, provided that you are connected to a Strata DK424 system with Release 4.0, or
higher, software and that you subscribe to ISDN lines. ISDN trunks offer faster call connection
setup, and they also provide more connection circuits.
Making an ISDN outgoing call will either be handled automatically with a timer or by you
initiating the ISDN “Start” sequence. The method depends on your system’s programming.
See your System Administrator to determine the method.
➤ To make an outgoing call to an ISDN trunk
1. Access an outside CO
line
2. Dial the number.
3. Press 6WDUW.
64
The dialed digits will not be sent until you press this button or
until the timer expires.
Strata DK Cordless Digital Telephone 5/99
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– LCD Name/Number Display
Subaddress
Subaddress digits may be required for dialing another department, or to send a call to
equipment, such as a printer. If you need to enter subaddress digits, follow these instructions:
➤ To make an outgoing call with a subaddress to an ISDN trunk
1. Access an outside CO
line
2. Dial the number.
3. Press 6XE.
The 6XE button informs the system that the following digits
are the subaddress.
4. Enter the subaddress.
5. Press 6WDUW.
The dialed digits will not be sent until you press this button or
until the timer expires.
LCD Name/Number Display
This feature enables you to use your telephone to store a title (such as your name, telephone
number, location, etc.) in system memory. This title (e.g., LOBBY) displays on your station’s
LCD while it is idle, and it appears at other stations’ LCDs when they are called from your
station. Your name displays on other telephone LCDs when they are used to call your
telephone.
Name display information for non-LCD telephones or voice mail/auto attendant devices can
be stored from station 200. When name/number is recorded for non-LCD telephones or other
devices, their name/number is displayed on LCD telephones when called.
➤ To activate name/number information
Features
1. Press 7$/. + .
Current information appears on the display after the
call is released.
2. Press 7$/..
The new information is
stored and appears on the
display. For example, if
the name is “TOSHIBA
EXT. 200”, that appears
on the display.
TOSHIBA
EXT. 200
1203
65
Messaging –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
➤ To clear name/number display
1. Press 7$/. + .
You hear a confirmation tone, then a busy tone.
2. Press 7$/..
When a user name is set, your title appears on the
LCD during direct, forwarded, and hunted calls. On
override or OCA calls, the LCD does not display the
title.
A name is displaced by
Message and Call
Forward settings if they
are set.
NO. 200
1204
3. Press a [DN] + to
redisplay a name after it has
been cleared.
Messaging
Calling Station Messaging
You can set a message that appears on the LCD of telephones that call your telephone by
following the instructions on the left.
➤ To create an LCD message for telephones that call you
1. Press /&'0VJ6HOHFW
...or press a [PDN] +
.
2. Dial the number of the
message you want.
Personal message (10~19) an system message (60~99).
The selected message is displayed.
3. Press /&'0VJ6HOHFW
The LCD Msg Select LED lights continuously, and the
selected message is set. The message is sent to LCD
telephones that call your telephone.
...or 6SNU.
66
Strata DK Cordless Digital Telephone 5/99
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Message Waiting
Cancelling a Calling Station Message
➤ To cancel a message that has been set at your station
➤ Press /&'0VJ6HOHFW
The LCD Msg Select LED goes out.
...or press a [PDN] + The LED lights.
...or press 6SNU.
The LED goes out. A personal message (10~19) remains
stored in memory.
Message Waiting
If you call a station [DN] and it is busy or its user does not answer, you can leave a message
waiting indication by pressing the 0VJ button. The Msg LED at the called station flashes after
you press the button. The user can call you back by pushing the 0VJ button with the flashing
LED. (Voice mail devices, as well as people, can leave message waiting indications.)
All telephones have a fixed 0VJ button/LED for receiving/retrieving messages left by callers
that called the [PDN]. Telephones that own [PhDNs] can also have flexible message waiting
[PhDN/MW] buttons/LEDs for receiving/retrieving messages left by callers.
Each Message Waiting indication can accept up to four MW indications at each [DN] or
[PhDN] at one time. One of the indications for each [DN] is reserved for the Message Center
set in system programming.
➤ To answer a Message Waiting
1. Press 0VJ when the Msg
LED is flashing red. If there
is no answer, hang up and try
at a later time.
Your telephone rings the station or voice mail device
that set the indication. If there is no answer, the LED
continues to flash.
2. Press 7$/. after receiving
the message to terminate the
call.
Voice mail devices may cancel the indication after a
short delay.
3. Repeat the Steps to retrieve
additional messages.
The Msg LED flashes if you have more messages.
The called party must answer—by either going off-hook or by pressing the 6SNU button—for
the indication to be cancelled automatically.
Features
67
Message Waiting ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
➤ To cancel Message Waiting
➤ Press 0VJ to answer
...or press 7$/. + .
The Msgindication is cancelled when the called party
answers.
The Msg indication cancels without calling the
telephone or VM device which set the Msg indication
on your telephone.
➤ To set a Message Waiting light on another telephone
1. Press a [DN] and dial a
[PDN] or a [PhDN].
You hear ringback tone or busy tone.
2. Press 0VJor press while
listening to the ringback or
busy tone.
The Msg LED associated with the dialed number
flashes at the called telephone. The Msg LED lights
steady at your telephone.
3. Press 7$/..
♦
If you dialed a [PDN], the LED of the fixed 0VJ
button flashes.
♦
If you dialed a [PhDN] and that station has a0:
button specifically associated with the [PhDN],
then that button’s[PhDN/MW] LED flashes. If
the called station does not have a [PhDN/MW]
button, then dial the [PDN] to leave a message.
The Msg LED continues to flash at the called
telephone, until the called party retrieves the message
by pressing the Flashing (fixed) 0VJ button or the
[PhDN/MW]. After setting a message waiting
indication on another telephone, the Msg LED turns
off at your station after you press 7$/..
➤ To cancel a Message Waiting light on the other telephone set from your telephone
1. Dial the station number on
which you left the indication.
2. Press 0VJ twice or press twice.
68
Strata DK Cordless Digital Telephone 5/99
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Message Waiting
[PhDN/MW] Message Waiting
To use this feature, your telephone must be programmed for both [PhDNs] and Message
Waiting (0:) buttons.
Your telephone has one built-in Message Waiting (0VJ) button that works with your [PDN]
(see Message Waiting for a detailed explanation of this feature.).
➤ To set a Message Waiting indication for a [PhDN/MW]
➤
Follow the same procedure used to set a message light on another telephone.
➤ To respond to [PhDN/MW]
1. Press the [PhDN/MW]
indicated by the flashing red
LED.
Your telephone rings the station or voice mail device
that left the message. (The LED on your telephone
continues to flash.)
...or answer a message by
pressing 7$/..If there is no
answer, hang up and try at a
later time.
2. Press 7$/. after receiving
the message.
If you have more than one message waiting indication
from different sources, the red LED continues to flash,
after you answer the first message.
3. Repeat Steps 1 and 2 to
answer the next messages.
➤ To cancel Message Waiting set on a [PhDN/MW]
A flashing [PhDN/MW] indicates that there is a message waiting on that button; however, if
you have listened to that message (which should turn the LED off) or if for some reason you
wish to turn it off, you can follow the steps below to turn it off.
Features
1. Press the [PhDN] associated
with the flashing.
You hear a steady dial tone and the[PhDN] LED
lights steady.
2. Enter .
The dial tone stops.
3. Press 7$/..
The flashing red Message Waiting LED stops,
indicating that the message has been canceled.
69
Off-hook Call Announce (OCA) ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Off-hook Call Announce (OCA)
This feature enables you to call and speak through either the handset or the speaker of an
off-hook, busy digital telephone. There are two kinds of OCA:
♦
Handset Off-hook Call Announce (HS-OCA)–enables an announcement to be made
through the handset. No special hardware is required.
♦
Speaker Off-hook Call Announce (SP-OCA)–enables an announcement to be made
through the speaker. The called telephone must be equipped with optional hardware.
Activating Off-hook Announce (OCA)
If your system programming is set for automatic OCA, you are connected as an OCA call
immediately; otherwise, when you hear busy tone, you must press .
If your system is set for Tone Signaling, you hear ringback tone and must press to OCA. If
you hear busy tone after pressing , press to activate OCA. If you hear busy tone, press (you hear ringback tone, then press to OCA).
Handset Off-hook Call Announce (HS-OCA) Calling
➤ To make an HS-OCA call with Voice First Signaling
1. Press 7$/..
You hear a single tone and are be able to talk to the station
if your station is programmed for automatic HS-OCA
operation.
2. Call the desired station.
3. Speak to the called party
if you hear silence
Note
Your station must be programmed to override
DND to OCA a DND station.
...or press if you hear
busy tone.
4. Press to speak to the
called station if your
station is not
programmed for
automatic HS-OCA
operation and if you hear
DND busy tone.
70
Strata DK Cordless Digital Telephone 5/99
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Off-hook Call Announce (OCA)
➤ To make an HS-OCA call with Tone Signaling
1. Press 7$/. and call the
desired station.
2. Press or to speak
to the called station.
If you receive busy tone after pressing , the called
station is either busy on a speakerphone call or does not
have the OCA option set in system programming. Either
condition blocks OCA.
3. Press if you receive
busy tone. Then press to OCA
You hear ring tone.
...or if you receive ring
tone, press to OCA
(you may hear busy tone),
then press to OCA.
Speaker Off-hook Call Announce (SP-OCA)
This feature enables you to call and speak through the speaker of an off-hook, busy digital
telephone.
➤ To make an SP-OCA call with Voice First Signaling
1. Press 7$/. and call the
desired station.
You hear a single tone and can to talk to the station if your
station is programmed for automatic SP-OCA operation.
2. Speak to the called party
...or press (if a busy
tone is heard or your
station is not
programmed for
automatic SP-OCA
operation, you must press
to speak to the called
station).
Features
71
Override Calls –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
➤ To dial an SP-OCA call with Tone Signaling
1. Press 7$/. and call the
desired station.
2. If you receive busy or
ring tone, press .
If you receive busy tone after pressing , the called
telephone is either busy on a speakerphone call or does not
have the OCA option set in system programming.
3. Speak to the called
station.
Override Calls
Busy Override enables you to send a muted ring tone to a busy station to indicate that a call is
waiting and DND Override lets you send a tone to an idle or busy station in the DND mode to
indicate that a call is coming in. You can enter an established conversation with Executive
Override.
Busy Override
➤ To initiate a Busy Override signal
➤ Press after reaching a
busy station
A tone is heard at the busy station, indicating that a call is
waiting.
...or for Off-hook Call Announce activation:
...or press .
72
♦
If your station is equipped for manual Off-hook Call
Announce, pressing (with Voice First Signaling) or
(with Tone Signaling) makes an Off-hook Call
Announce call to that station.
♦
If your station is equipped with Automatic Off-hook
Call Announce and the called station is able to receive
OCA, you do not receive a busy tone and you may
converse with the called party after dialing the station
number.
Strata DK Cordless Digital Telephone 5/99
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Page Announcements
DND Override
➤ To initiate a DND Override signal
➤ Press after reaching a
DND station.
A tone signal is heard at the DND station indicating that a
call is coming in.
Your station must be enabled in system programming to send a DND Override signal. Also, a
telephone can be enabled in system programming to block DND Override from all other
telephones.
Note
Privacy Override is blocked by DND. However, OCA is possible to DND stations
from stations that are allowed DND override.
Executive Override
➤ To initiate Executive Override
➤ After reaching a busy
station, press . Enter the
An optional tone signal may be heard by the called parties
prior to your entering the conversation.
conversation.
Page Announcements
Station users can make page announcements to telephones and external speakers.
➤ To make a Page Announcement Automatic Busy Redial (ABR)
1. Press a [DN], and enter a
paging access code.
See “Access Codes” on Page
92.
2. Use a a normal voice level to
make your announcement,
then repeat it.
Each of the page access codes (including the [PDN]
button) can be stored on an 6' button.
3. Hang up.
Features
73
Privacy On-Line –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Privacy On-Line
This option blocks a user at a station programmed with Privacy Override from entering a line
conversation by pressing a common /LQH button. Your station must be assigned with the
3ULYDF\2Q/LQH button in system programming to activate this feature. The button does not
block Busy Override or Executive Override. Busy and Executive Override are described
earlier in this guide.
➤ To make all lines on your station private
➤ Press .
The LED lights steady and station users cannot enter line
calls on your station by using Privacy Override.
➤ To cancel Privacy Override
This optional feature enables you to enter an established call on a private common /LQH
button. Up to two station users may enter an existing line-to-station call (allowing up to three
stations to be connected to a line). To access this feature, your station must be assigned with
Privacy Override in system programming, or the station that is already connected to the line
must be in the Privacy Release mode.
Important! Privacy Override only operates on common /LQH buttons; it does not operate on
common [DN] buttons which are always private. See “Conference Calls” which
allow up to four parties to talk on a [DN] button.
➤ To override Privacy On-Line
➤ Press a busy /LQH button.
The LED turns off and station users can enter line calls on
your station by using Privacy Override.
You are connected to the line and can participate in the
conversation.
Connected parties may hear an optional tone signal before you enter the conversation.
Note
74
Station users with a 3ULYDF\5HOHDVH button can allow stations to enter their
conversations on common /LQH buttons, even if the station entering the conversation
is not programmed for Privacy Override.
Strata DK Cordless Digital Telephone 5/99
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Privacy Release
Privacy Release
If you press the optional 3ULYDF\5HOHDVH button, any other station user can enter your call
on a private common /LQH button just by pressing /LQH on their telephone. Your station must
be assigned Privacy Release in system programming to activate this feature. Up to two stations
can enter an existing external call (allowing up to three stations to be connected to a line).
Note
Privacy Release only applies to calls on common /LQH buttons; calls on common
(multi-appearing) [DN] button calls are always private and cannot be accessed by
more than one telephone, even if other telephones share a common [DN].
➤ To activate Privacy Release
➤ Press 3ULYDF\5HOHDVH
while on a line call.
The Privacy Release LED lights steady and the line
flashes at all appearances. Station users should be able to
enter your calls by pressing a common /LQH button. Only
one station can enter each time 3ULYDF\5HOHDVH is
pressed.
You must be on a line call to activate this feature. The
Privacy Release LED turns off when another station has
entered your external call.
➤ To deactivate Privacy Release
➤ Press 3ULYDF\5HOHDVH
again.
Features
The Privacy Release LED turns off and station users
without Privacy Override cannot enter your calls by
pressing a common line. If you do not deactivate Privacy
Release while on the call, it turns off when you hang up.
Private lines deny station users access to busy common
/LQH buttons.
75
Release and Answer ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Release and Answer
This feature enables you to automatically disconnect or transfer an active call and answer a
new call via the push of a button, instead of with the handset.
Notes
●
This feature requires that you are currently connected to an existing call.
●
Your telephone must have been programmed with the5HOHDVHDQG$QVbutton.
➤ To release a call and answer another
➤ Press the 5HOHDVHDQG$QV
...or press the &QI7UQ and
dial a “transfer-to”
destination. Then, press
The Line or [DN] LED flashes to indicate a new
incoming call while you are connected to the existing
call. You hear a muted, Busy Override or Camp-onbusy tone. The original call is released and you can
answer the new call.
This transfers the original call and answers the new
call.
5HOHDVHDQG$QV
...or press a '66 button of a
“transfer-to” destination, then
press 5HOHDVHDQG$QV.
76
This transfers the original call and answers the new
call.
Strata DK Cordless Digital Telephone 5/99
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Speed Dial
Speed Dial
Speed Dial enables you to call a telephone number with a brief access code or an optional
feature button. Strata DK provides two types of Speed Dial numbers–Station and System.
♦
Station Speed Dial numbers are assigned by individual station users to their own station
and can only be dialed at their station.
♦
System Speed Dial numbers can only be assigned from attendant consoles or station 200
(typically the System Administrator’s station), but they can be used by other stations.
Your station times out to the idle mode if the following storage procedures are not completed
within one or three minutes. The time is set in system programming.
Storing Station Speed Dial Numbers
You can store personal telephone numbers on either Station Speed Dial buttons or access
codes. You can call the telephone number by either pressing the button or dialing the access
code.
Notes
●
●
●
Speed Dial number storage requires 5HGLDO and 6SHHG'LDO to be programmed as
flexible keys on the telephone.
Redial functions, only if assigned to an )~) function key on the cordless.
Using Speed Dial from the system works only if assigned to an )~) function key or
6SHHG'LDO button deleted from all buttons (use ).
➤ To store a Station Speed Dial Number
1. Do not lift the handset.
2. Press 5HGLDO.
3. Press the 6' button you wish
to store the telephone number
on
...or press 6SHHG'LDOand
enter the code that you want
to store the telephone number
on.
Features
6' buttons are assigned in system programming.
Station Speed Dial access codes are 10~49.
77
Speed Dial –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
4. Enter the telephone number
(up to 20 digits).
5. To store [DN] button access,
followed by a CO Line access
code before the telephone
number to allow one-touch
dialing of telephone numbers,
See “Access Codes” on Page
92.
6. Press 5HGLDO.
The number is stored. The stored number is dialed
whenyou press 6', or 6SHHG'LDOand the Speed
Dial access code.
Repeat this procedure to replace
stored telephone numbers with
new ones. To clear a Speed Dial
entry, repeat this procedure,
skipping Step 4.
Stored Station or System Speed Dial Calling
You can call stored Speed Dial numbers by pressing a button or by entering a Speed Dial code.
To store speed dial numbers, see the previous instructions. 6SHHG'LDOand 6' buttons are
assigned to stations in system programming.
➤ To call with a Speed Dial button
1. Access a line. (See “Access
Codes” on Page 92 for
information on CO Line
buttons and access codes.)
2. Press 6'.
78
The system dials the telephone number assigned to the
button.
Strata DK Cordless Digital Telephone 5/99
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Timed Reminders
➤ To call with a Speed Dial access code
1. Access a line. (See “Access
Codes” on Page 92 for
information on CO Line
access codes.)
2. Press 6SHHG'LDO
Note
...or if your telephone does
not have the 6SHHG'LDO
button.
3. Enter the Speed Dial code.
Speed Dial cannot appear on any button
position if the port that the cordless is
connected to uses as an access code.
Station Speed Dial codes are~; System Speed
Dial codes are ~or ~ (see Appendix on
Page 83 for additional Speed Dial codes). The system
automatically dials the number assigned to the code.
Timed Reminders
You can set five separate reminders at your station. Your telephone sends a distinct beep at the
exact minute and hour you set for any of these reminders, either one time or daily.
Note
This feature requires 5HGLDO to be programmed, or a flexible key.
➤ To enter a Timed Reminder
1. Press a [DN] and dial
~.
2. Enter the desired time by
entering two digits for the
hour of the day (24 hour
format - HH) and two
digits for the minute
(MM).
Example for 8:03 PM,
enter 20 and then 03.
Features
You have a choice of five different reminders.
Desktop Display
B A C K A T 2 PM - C A L L
ME E T I NG F OR 3 PM
Cordless Display
BACK AT
2PM CALL
1205
79
Timed Reminders ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
3. Press for an every day
reminder, or for a
one-time reminder only.
4. Enter desired LCD
message number, station
number (~), system
code (~), or .
The first 16 characters only display when the timed
reminder calls back.
5. Press 5HGLDO.
The time is recorded in memory and a burst of dial tone is
received to confirm successful entry.
Example:
#
605HHMM162
#
60511031162
1206
Sets a message for 11:03 AM delivery; sends Message #62
once.
➤ To cancel a Timed Reminder
80
1. Press a [DN], then dial
~ depending
on which reminder set
you wish to cancel.
Dial to cancel the reminder set for or dial
to cancel the reminder set for , etc.
2. Press 5HGLDO.
The reminder is cancelled.
Note
You can only cancel one reminder at a time.
Strata DK Cordless Digital Telephone 5/99
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Toll Restriction Override
Toll Restriction Override
Stations can be individually restricted from making toll calls. Each station can be allowed or
denied specific area and office codes, long distance information calls, international calls and/
or operator-assisted calls. You can completely override Toll Restriction at selected stations or
you can change the station’s Toll Restriction class. The station resumes its normal class at the
conclusion of the call.
➤ To override/change Toll Restriction
1. Access an outgoing line
using a /LQH or [DN]
button.
You hear dial tone, and the Line LED flashes steady.
See “Access Codes” on
Page 92 for Line Access
Codes or ask your System
Administrator for the
proper code to be used for
this type of call.
2. Press &QI7UQ+ .
You no longer hear dial tone.
3. Enter the four-digit Toll
Restriction Override
Code.
You hear dial tone. For security reasons, the override
codes are only available on a selected basis. See your
System Administrator.
4. Dial a telephone number.
Features
81
Two (Tandem) Line Connection –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Two (Tandem) Line Connection
Using a [DN] Button
This feature enables you to connect two lines, then drop out of the conversation.
➤ To connect two outside lines (using a [DN] button)
1. Press &QI7UQ while
talking to an external
party on a [DN] button.
You hear dial tone, the [DN] LED flashes at the
conference rate.
2. Dial a line access code
and then the external
telephone number of the
other party (see “Access
Codes” on Page 92).
Ask your System
Administrator for the
proper code to be used for
this type of call.
3. Press &QI7UQ after the
party answers.
Press [DN] and then &QI
7UQ to return to the
original call if you
receive a busy tone/no
answer.
82
The [DN] LED lights steady and all parties are
conferenced.
You hear dial tone and the [DN] LED flashes at the
exclusive-hold rate.
4. Press &QI7UQ and
hang-up.
The [DN] LED continues to flash at the exclusive-hold
rate and the two lines are connected. The LED turns off
when the external parties hang up.
5. Press 7$/..
If the public telephone company provides auto disconnect,
the connection may release automatically when the parties
hang up. If not, the lines must be supervised to be
disconnected.
Strata DK Cordless Digital Telephone 5/99
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Two (Tandem) Line Connection
Using Line Buttons
This feature enables a station user to connect two lines, then drop out of the conversation. Both
/LQH buttons (or 3RROHG/LQH*US buttons) must appear on your telephone to allow tandem
connection to be established from your telephone.
➤ To connect two outside lines using the Line button
1. Press &QI7UQ while on a
line call.
After you press the button, you hear dial tone, the Line
LED flashes at the conference rate. The new Line LED
lights steady.
2. Press another /LQH
button and dial a
telephone number.
The Line LEDs light steady and all parties are
conferenced.
3. Press &QI7UQ after the
party answers.
...or return to the original
call if you receive a busy
tone/no answer by
pressing the original
/LQH button.
4. Press &QI7UQ.
5. Press 7$/..
Features
You hear dial tone.
♦
The Line LEDs flashes at the exclusive hold rate and
the LED lights steady.
♦
Both Line LEDs continue to flash at the exclusive
hold rate and the two lines are connected. The LED
turns off.
If the public telephone company provides auto disconnect,
the connection may release automatically when the parties
hang up. If not, the lines must be supervised to be
disconnected (See the previous “Supervision”
instructions).
83
Two (Tandem) Line Connection –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
➤ To supervise a tandem call and release it
1. Press either a [DN] or
/LQH button.
You are connected to both lines and both Line LEDs light
steady.
2. Go back on-hook if the
parties have hung up
Both Line LEDs turn off and the connection is released.
...or &QI7UQ and hangup if the parties are still
talking.
84
Strata DK Cordless Digital Telephone 5/99
Appendix
This appendix contains additional information for your cordless digital telephone. It is divided
into:
Appendix
♦
Installing Optional Headset
♦
Troubleshooting
♦
Range and Performance
♦
Nine Simultaneous Conversation Channels
♦
Radio Interference
♦
Specifications
♦
Available Optional or Replacement Items
♦
Access Codes
85
Installing Optional Headset –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Installing Optional Headset
The optional headset provides a hands-free option for the cordless digital telephone. Only use
headsets especially designed or modified for use with radio frequency equipment. With the
headset installed, you can use the belt clip to carry the handset and conduct a conversation
using the headset.
1. Open the cover over the headset jack.
2. Plug the headset in. No other settings are needed.
All feature operations remain the same
as using the handset. When using the
headset, the handset earphone and
microphone are disconnected.
1162
86
Strata DK Cordless Digital Telephone 5/99
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Troubleshooting
Troubleshooting
If your cordless telephone is not performing to your expectations, try these suggestions. If you
are still unable to resolve the problems, contact your telephone system administrator. Do not
attempt to service this unit yourself. All service must be done by qualified service personnel.
Problem
CHARGE LED does not come on
when handset is placed on base unit.
Suggestion
Make sure the AC adapter is plugged into the base unit and
wall outlet.
If the AC adapter is plugged into a wall outlet with a switch,
make sure the switch is turned on.
Make sure the handset is properly seated in the base unit.
Make sure the nickel-cadmium battery pack is properly placed
on the handset.
Make sure that the charging contacts on the handset and base
unit are clean.
Conversation interrupted frequently.
Make sure that the base unit antenna is fully vertical.
Move closer to the base unit.
Press 7$/. and get no dial tone.
Move closer to the base unit.
Cannot configure the cordless digital
telephone.
Check both ends of all telephone line cords for good
connections.
Make sure the AC adapter is plugged into the base unit and
wall outlet.
Handset does not ring.
The nickel-cadmium battery may be weak. Charge the battery
pack for 8-10 hours.
Check the Ringer Alert setting. It may be set to Ring Off.
Make sure the base unit antenna is fully vertical.
The handset may be too far away from the base unit.
Tone noise
Move cordless telephone to the right side of the DKT.
Other problems
Contact your telephone system administrator.
Appendix
87
Range and Performance –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Range and Performance
The cordless digital telephone is designed to operate up to 1.1 miles from the base in a
completely unrestricted test environment. Typically, ranges of 300 to 400 feet are possible,
depending upon the structure of the building the telephone is used in.
For optimum range and performance from your cordless digital telephone, try the following
options:
➤ Place the base units at least 3 to 6 feet away from the deskset; at least 3 feet from metal
structures; and at least 6 feet from computers, fax machines or other electronic equipment.
➤ Use an AC outlet not associated with computer or electromagnetic equipment.
➤ Wherever possible, put the base units in the middle of the coverage area.
➤ Mount the base units high in the room, for maximum range.
➤ Locate 3 or less cordless telephones 12 feet apart.
➤ Locate 4 to 10 cordless telephones 20 feet apart.
88
Strata DK Cordless Digital Telephone 5/99
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Nine Simultaneous Conversation Channels
Nine Simultaneous Conversation Channels
The cordless digital telephone has nine operating channels available.
A common misconception is that this limits a customer to nine cordless phones. This is not the
case. Each cordless digital telephone can operate on any of the nine channels. When you turn
on a cordless digital telephone, the phone selects an available channel within its’ range. In a
given cordless range, nine simultaneous calls can be made. In most businesses, it is unlikely
that all nine channels will be in use at the same time. Typically 20 to 30 phones can share the 9
channels.
Another factor is the distribution of the phones in a facility. If your cordless digital telephones
are disbursed throughout a facility, there should not be contention for channels. If there are
more than nine cordless digital telephones in one area and nine users are using their cordless
phones, a tenth user would not be able to connect at that time.
Radio Interference
Radio interference may occasionally interrupt your conversations. When this happens,
remember that your unit is not defective. If these noises continue, and are too distracting,
move to a different location while you are talking on the telephone. (As noted in the preceding
Range section, you may need to move the base unit as well.) If the situation persists, contact
your telephone system administrator.
Appendix
89
Specifications –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Specifications
General
Frequency Control
Frequency Synthesizer
Modulation
MSK
Operating Temperature
-10° to 50° C
Base Unit
Receive/Transmit Frequency
903.20 to 924.95 MHz (9 channels)
Power Requirements
10VDC from supplied AC adapter
Size
Width
Depth
Height
Weight
Approximately 1 lb., 5 oz.
5.0 inches
7.5 inches
3.7 inches
Handset
90
Receive/Transmit Frequency
903.20 to 924.95 mHz (9 channels)
Power Requirements
Rechargeable Nickel-Cadmium battery pack
Size
Width
Depth
Height
Weight
Approximately. 10.5 oz. with battery
Battery
Capacity
Talk Mode
Standby Mode
2.125 inches
.875 inches
6.5 inches with antenna
400 mAh, 4.8V
2.5 hours (typical)
42 hours (typical)
Strata DK Cordless Digital Telephone 5/99
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Available Optional or Replacement Items
Available Optional or Replacement Items
Contact your telephone system administrator for the following optional accessories and
replacement parts.
1191
2583
Appendix
AC Adapter
400 mAh Battery
730 mAh Battery
Base Unit Wall Mount
User Guide
Belt Clip
Desktop/Wallmount Charger
Battery Backup
Headset
91
Access Codes –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Access Codes
This section contains access codes for outside CO lines, Paging Group and Paging Zone
Codes, and Call Pickup Codes. It also contains Feature Access Codes and instructions for
programming them onto Speed Dial buttons.
Important! The following table provides an overview of the Feature Access Codes for various
Toshiba business telephone systems. This table may not cover all Feature Code
entries. For example, “;;;” and “<<” in this table are variable entries that
may change with different Feature Access Codes. Please see the relevant Digital
Telephone User’s Guide to specify the needed entry
Feature
Strata DK14, DK40, DK16e,
DK424, DK280
Strata DK8 & DK16,
DK24/56/96
Account Code
&RQI7UQ + + ;;;;;
&RQI7UQ + + ;;;;;
Automatic Busy Redial -Cancel
7$/. + + 7$/.
7$/. + + 7$/.
Automatic Busy Redial -- Set
&RQI7UQ + + 7$/.
&RQI7UQ + + 7$/.
Automatic Callback -- Cancel
7$/. + 7$/.
Call Forward - All Calls
7$/. + + ;;; + 7$/.
7$/. + + ;;; + 7$/.
Call Forward - Busy
7$/. + + ;;; + 7$/.
7$/. + + ;;; + 7$/.
Call Forward - Busy/No
Answer1
7$/. + + ;;; + 6SHHG
'LDO + << + 7$/.
7$/. + + ;;; + 6SHHG
'LDO + << + 7$/.
Call Forward - External
7$/. + + No. +
7$/.
³
Call Forward - No Answer1
7$/. + + ;;; + 6SHHG
'LDO + << + 7$/.
7$/. + + ;;; + 6SHHG
'LDO + << + 7$/.
Call Park
&RQI7UQ + + /LQH + 7$/.
&RQI7UQ + + /LQH + 7$/.
&RQI7UQ + + ;;; +
7$/.(Release 3)
92
Strata DK Cordless Digital Telephone 5/99
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Access Codes
Feature
Strata DK14, DK40, DK16e,
DK424, DK280
Strata DK8 & DK16,
DK24/56/96
Call Park and Page
&RQI7UQ + + ;;; +
3DJH(Release 3)
³
Call Park Retrieve
7$/. + 7$/. + 7$/. + + 7$/.
(Release 3)
Call Pickup - External Page
7$/. + 7$/. + Call Pickup - Held Line
7$/. + (~)
7$/. + (~)
Call Pickup - Int Pg, DoorPhone
7$/. + 7$/. + Call Pickup - Other Groups
7$/. + (~)
³
Call Pickup - Own Group
7$/. + ³
Call Pickup - Ringing Line
7$/. + 7$/. + Call Pickup - Station
7$/. + ;;;
7$/. + ;;;
Door Phones
7$/. + (~)
7$/. + (~)1
Emergency Page
7$/. + ³
Hook Flash
&RQI7UQ + &RQI7UQ + LCD Message Cancel
7$/. + + 7$/.
7$/. + + 7$/.
LCD Message Set
7$/. + + ;; + 7$/.
7$/. + + ;; + 7$/.
Message Waiting Cancel
7$/. + + 7$/.
³
Page Access - All Page
7$/. + 7$/. + Page Access - External Zones
7$/. + (~)
7$/. + (~)
Page Access - Internal All
7$/. + 7$/. + Page Access - Internal Pg Grps
7$/. + (~)
7$/.+ (~)
Speed Dial - Station
7$/. + (6SHHG'LDO or) +
(~)
7$/.+ (6SHHG'LDO or) +
(~)
Appendix
93
Access Codes –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Feature
Strata DK14, DK40, DK16e,
DK424, DK280
Strata DK8 & DK16,
DK24/56/96
Speed Dial - System
7$/. + (6SHHG'LDO or) +
(~)or(~)
7$/. + (6SHHG'LDO or) +
(~)
Timed Reminder - Cancel
7$/. + (~) + 7$/.
7$/. + (~) + 7$/.
Timed Reminders
7$/. + (~) +
++00; + 7$/.
7$/. + (~) + ++00;
+ 7$/.
Toll Restr Override
&RQI7UQ + + ;;;; + No.
&RQI7UQ + + ;;;; + No.
Trunk Access - LCR/General
7$/. + + No.
7$/. + + No.
Trunk Access - Line Groups
7$/. + (~) + No.
7$/. + (~) + No.
Trunk Access - Trunk Access
7$/. + (~) + No.
7$/. + (~) + No.
Voice Mail ID
7$/. + + + ;;; +
7$/.
7$/. + + + ;;; +
7$/.
Voice Mail Retrieval
7$/. + + + ;;; +
7$/.
7$/. + + + ;;; +
7$/.
Notes
●
●
●
94
Call Forward No Answer and Call Forward Busy can only be activated when Speed Dial is
assigned to an )~) function key, or deleted from all buttons (use ).
Redial functions only if assigned to an )~) function key on the cordless.
Using Speed Dial from the system will function only if assigned to an )~) function key
or Speed Dial key deleted from all buttons (use ).
Strata DK Cordless Digital Telephone 5/99
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– CO Line Access Codes
CO Line Access Codes
CO lines are used when you dial an outside number. If your telephone does not have a &2 or
/LQH button, you can enter the appropriate code listed in Table 1 to access an outside line.
You can also store the code on a 6' button for one-touch access. If you are storing a CO line
access code onto a Speed Dial code, enter before the CO access code (e.g., to store code
, enter ).
In some systems, is used as a general group code or to access Least Cost Routing (LCR).
System users are required to dial in order to access an outside line. If you press in a system
programmed with LCR, you may not hear internal dial tone, depending on system
programming.
See your System Administrator for the code which applies to your telephone.
➤ To access a line
➤ Press [PDN] + CO Line Access Code.
Table 1
CO Line Access Codes
System
CO Line Access Codes
DK14
oraora
DK16e
oraor a
DK40
oraor a
DK424 (RCTUA)
oraora
DK424 (RCTUBA/BB)
oraora
DK424 (RCTUC/D)
oraora
DK424 (RCTUE/F)
oraora
Notes
Appendix
●
accesses
●
a
●
a
LCR or general line groups.
accesses line groups 1~16, respectively.
accesses individual lines 1~200, respectively.
95
Feature Access Codes ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Feature Access Codes
Refer to the list of codes on Page 96.
Paging Group Codes
Your telephone can be assigned to page groups. Telephones can be a member of more than one
group and each group can have as many as 120 stations. Station users can access each group
separately by dialing an access code (Tables 2~3).
➤ To enter a paging group access code
➤ Press [PDN] + Access Code
Table 2
Paging Groups
Paging Group
Table 3
Access Code
Paging Group
Access Code
Station Group A
Station Group E
Station Group B
Station Group F
Station Group C
Station Group G
Station Group D
Station Group H
External Paging Zones
External Paging Zone
Access Code
External Paging Zone
Access Code
Paging
All Call, External Page
Zone
DK14/DK40/DK424 (all processors)
Paging
All Call Page Zone
DK40/DK424 ((RCTUA, RCTUBA/BB, RCTUC/D)
Zone A
Zone C
Zone B
Zone D
Zone A
Zone E
Zone B
Zone F
Zone C
Zone G
Zone D
Zone H
DK424 (RCTUE/F)
96
Strata DK Cordless Digital Telephone 5/99
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Speed Dial Access Codes
Speed Dial Access Codes
The number of station and system speed dial numbers available to you depends on the size of
your company’s telephone system. Check with your System Administrator to find out which
codes apply to your system.
Once you store a telephone number on any of the codes listed below, you can dial the number
by entering the code, such as or 6' + .
Table 4
Speed Dial Access Codes
Telephone System Size
Table 5
System
Speed Dial Codes
Small System
(DK14/DK16e/DK40/RCTUA)
a
a
Medium System
(RCTUBA/BB and RCTUC/D)
a
a
Large System
(RCTUE/F)
a
a
Speed Dial Number Linking
System
Appendix
Station
Speed Dial Codes
System Speed Dial Codes that can be Linked to
other Speed Dial Codes
DK14, DK16e, DK40, RCTUA
a
RCTUBA/BB, RCTUC/D
a
RCTUE/F
a
97
Speed Dial Access Codes –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
98
Strata DK Cordless Digital Telephone 5/99
Index
A
access codes
CO Line, 95, 109
speed dial, 97, 111
account code calls, 47
account codes
verified, 48
voluntary, 48
alarm reset, 49
alert signaling, 49
answering
a transferred call, 59
calls, 41
attendant console, 46
auto preference, 17
auto redial, 49
automatic
busy redial, 73
callback, 46
hold, 45
B
base unit controls and functions, 15
battery, 21
charging extra packs, 22
extending life, 23
removing and charging, 21
Index
before you begin, 38
busy override, 72
C
call
attendant console, 46
hold, 44
other groups, 61
override, 72
park and page, 59
park orbits, 58
pickup, 62
stored station, 78
system speed dial, 78
within your group, 60
call forward, 52
all calls, 53
busy, 54
busy/no answer, 55
cancel, 56
external, 56
fixed, 57
no answer, 54
call transfer with camp-on, 41
calling station message, 66
cancelling, 67
chain dialing, 36
113
CO line
button, 56, 78
queuing with automatic callback, 51
tandem connection, 79
CO Line access codes, 95, 109
configuration, 25
D
dial
a stored number, 35
internal calls, 40
direct station selection buttons (hotline), 62
directed call pickup, 59
[DN] buttons, 82
do not disturb, 62
override, 73
door
lock, 63
telephone, 63
E
emergency calls to the attendant console, 46
emergency override of forced account codes, 47
erase a stored number, 34
exclusive hold, 45
executive override, 73
charging, 31
controls, 29
volume level, 29
I
installation, 17
installing optional headset, 86, 100
ISDN
buttons, 40, 64–65
L
LCD
low battery indicator, 23
name/number display, 65
line buttons, 83
low battery symptoms, 23
M
memory, 30
message waiting, 62
messaging, 66
N
name⁄number display, 64
O
F
feature access codes, 92, 106
features, 16
forced account codes, 47
off-hook call announce
(HS-OCA), 70
(OCA), 67
optional or replacement items, 91, 105
G
P
group pickup, 60
paging group codes, 96, 110
phantom directory numbers, 52
[PhDN/MW] message waiting, 69
privacy
H
handset, 29–30, 70
114
Strata DK Cordless Digital Telephone 5/99
on-line, 73
release, 75
R
V
verified account codes, 48
voluntary account codes, 48
radio interference, 89, 103
range, 88, 102
release and answer, 76
ringer volume level, 29
S
simultaneous conversation channels, 89, 103
speaker off-hook call announce (SP-OCA), 71
specifications, 90, 104
speed dial, 62
access codes, 97, 111
SP-OCA
tone first signaling, 72
spread spectrum technology, 11
start (ISDN button), 40, 64
store
a number, 34
station speed dial numbers, 77
Strata DK24/56/96 and Strata DK8 & DK16, 37
sub (subaddress ISDN button), 65
switching calls
to cordless digital telephone, 32
to desk telephone, 33
T
timed reminders, 79
toll restriction override, 81
tone/pulse dialing, 46
tone/voice first signaling, 79
transfer
a call, 41
an active call, 32
troubleshooting, 87, 101
Index
115
116
Strata DK Cordless Digital Telephone 5/99