Ricoh Aficio C5502A, Aficio MP C4502A, Aficio MP C5502, Aficio MP C3502, Aficio MP C5502A, Aficio C3502, Aficio MP C3002, Aficio C5502, Aficio C4502A, Aficio MP C4502 User manual

Ricoh Aficio C5502A, Aficio MP C4502A, Aficio MP C5502, Aficio MP C3502, Aficio MP C5502A, Aficio C3502, Aficio MP C3002, Aficio C5502, Aficio C4502A, Aficio MP C4502 User manual
User Guide
What You Can Do with This Machine
Getting Started
Copy
Fax
Print
Scan
Document Server
Web Image Monitor
Adding Paper and Toner
Troubleshooting
Appendix
For information not in this manual, refer to
the HTML/PDF files on the supplied
CD-ROM.
Read this manual carefully before you use this machine and keep
it handy for future reference. For safe and correct use, be sure to
read the Safety Information in "Read This First" before using the
machine.
TABLE OF CONTENTS
How to Read the Manuals.................................................................................................................................6
Symbols Used in the Manuals.......................................................................................................................6
Model-Specific Information...............................................................................................................................7
Names of Major Features..................................................................................................................................8
1. What You Can Do with This Machine
I Want to Save Paper.........................................................................................................................................9
I Want to Convert Documents to Electronic Formats Easily..........................................................................10
I Want to Register Destinations.......................................................................................................................11
I Want to Operate the Machine More Effectively.........................................................................................12
You Can Customize the [Home] Screen as You Like.....................................................................................13
You Can Make Copies Using Various Functions...........................................................................................14
You Can Print Data Using Various Functions.................................................................................................15
You Can Utilize Stored Documents.................................................................................................................16
You Can Send and Receive Faxes without Paper.........................................................................................17
You Can Send and Receive Faxes Using the Internet...................................................................................19
You Can Send and Receive Faxes by Using the Machine without Fax Unit Installed................................21
You Can Use the Facsimile and the Scanner in a Network Environment....................................................22
You Can Prevent Information Leakage (Security Functions).........................................................................23
You Can Monitor and Set the Machine Using a Computer.........................................................................24
You Can Prevent an Unauthorized Copy.......................................................................................................25
2. Getting Started
Guide to Names and Functions of Components............................................................................................27
Guide to Components of Types 1 and 2...................................................................................................27
Guide to Components of Types 3 and 4...................................................................................................30
Guide to Functions of the Machine's Options................................................................................................33
Guide to Functions of the Machine's External Options.............................................................................33
Guide to the Names and Functions of the Machine's Control Panel...........................................................45
How to Use the [Home] Screen......................................................................................................................48
Adding Icons to the [Home] Screen...........................................................................................................49
Registering Functions in a Program.................................................................................................................53
Example of Programs...................................................................................................................................55
Turning On/Off the Power..............................................................................................................................59
Turning On the Main Power........................................................................................................................59
1
Turning Off the Main Power........................................................................................................................59
When the Authentication Screen is Displayed...............................................................................................61
User Code Authentication Using the Control Panel..................................................................................61
Logging In Using the Control Panel............................................................................................................61
Logging Out Using the Control Panel.........................................................................................................62
Placing Originals..............................................................................................................................................63
Placing Originals on the Exposure Glass...................................................................................................63
Placing Originals in the Auto Document Feeder.......................................................................................63
3. Copy
Basic Procedure................................................................................................................................................67
Auto Reduce / Enlarge....................................................................................................................................69
Duplex Copying...............................................................................................................................................71
Combined Copying.........................................................................................................................................73
One-Sided Combine...................................................................................................................................74
Two-Sided Combine....................................................................................................................................75
Copying onto Custom Size Paper from the Bypass Tray..............................................................................78
Copying onto Envelopes.................................................................................................................................79
Copying onto Envelopes from the Bypass Tray.........................................................................................79
Copying onto Envelopes from the Paper Tray...........................................................................................80
Finishing............................................................................................................................................................81
Staple............................................................................................................................................................81
Punch.............................................................................................................................................................83
Storing Data in the Document Server.............................................................................................................86
4. Fax
Basic Procedure for Transmissions (Memory Transmission)..........................................................................87
Registering a Fax Destination......................................................................................................................89
Deleting a Fax Destination..........................................................................................................................90
Transmitting while Checking Connection to Destination (Immediate Transmission)...................................92
Canceling a Transmission................................................................................................................................94
Canceling a Transmission Before the Original Is Scanned......................................................................94
Canceling a Transmission While the Original Is Being Scanned.............................................................94
Canceling a Transmission After the Original Is Scanned.........................................................................95
Sending at a Specific Time (Send Later)........................................................................................................96
2
Storing a Document.........................................................................................................................................97
Sending Stored Documents.........................................................................................................................98
Printing the Journal Manually.......................................................................................................................100
5. Print
Quick Install....................................................................................................................................................101
Displaying the Printer Driver Properties........................................................................................................102
Standard Printing...........................................................................................................................................103
When Using the PCL 6 Printer Driver.......................................................................................................103
Locked Print....................................................................................................................................................104
Sending a Locked Print File.......................................................................................................................104
Printing a Locked Print File Using the Control Panel...............................................................................104
Hold Print........................................................................................................................................................106
Sending a Hold Print File..........................................................................................................................106
Printing a Hold Print File Using the Control Panel...................................................................................106
Stored Print.....................................................................................................................................................108
Sending a Stored Print File........................................................................................................................108
Printing a Stored Print File Using the Control Panel................................................................................109
6. Scan
Basic Procedure When Using Scan to Folder.............................................................................................111
Creating a Shared Folder on a Computer Running Windows/Confirming a Computer's Information.....
....................................................................................................................................................................112
Registering an SMB Folder.......................................................................................................................114
Deleting an SMB Registered Folder.........................................................................................................117
Entering the Path to the Destination Manually........................................................................................118
Basic Procedure for Sending Scan Files by E-mail......................................................................................119
Registering an E-mail Destination.............................................................................................................120
Deleting an E-mail Destination.................................................................................................................121
Entering an E-mail Address Manually.....................................................................................................122
Basic Procedure for Storing Scan Files........................................................................................................123
Checking a Stored File Selected from the List.........................................................................................124
Specifying the File Type................................................................................................................................125
Specifying Scan Settings...............................................................................................................................126
3
7. Document Server
Storing Data...................................................................................................................................................127
Printing Stored Documents............................................................................................................................129
8. Web Image Monitor
Displaying Top Page.....................................................................................................................................131
Viewing Received Fax Documents Using Web Image Monitor.................................................................133
9. Adding Paper and Toner
Loading Paper into Paper Trays...................................................................................................................135
Loading Paper into the Bypass Tray.............................................................................................................137
Settings to Use the Bypass Tray under the Printer Function....................................................................138
Loading Paper into the Small Size Paper Tray............................................................................................142
Loading Paper into Tray 3 (LCT)...................................................................................................................144
Loading Paper into the Large Capacity Tray (LCT).....................................................................................146
Recommended Paper Sizes and Types........................................................................................................148
Thick Paper.................................................................................................................................................156
Envelopes...................................................................................................................................................157
Adding Toner.................................................................................................................................................161
Sending Faxes or Scanned Documents When Toner Has Run Out......................................................162
Disposing of Used Toner...........................................................................................................................163
10. Troubleshooting
Indicators........................................................................................................................................................165
When an Indicator for the [Check Status] Key Is Lit....................................................................................166
Panel Tone......................................................................................................................................................168
When You Have Problems Operating the Machine...................................................................................169
When Messages Are Displayed on the Control Panel...............................................................................176
Messages Displayed When Using the Copy/Document Server Function...........................................176
Messages Displayed When Using the Facsimile Function.....................................................................180
Messages Displayed When Using the Printer Function..........................................................................197
Messages Displayed When Using the Scanner Function......................................................................211
When Messages Are Displayed on Your Computer Screen.....................................................................226
Messages Displayed When Using the Scanner Function......................................................................226
11. Appendix
Trademarks.....................................................................................................................................................233
4
INDEX...........................................................................................................................................................235
5
How to Read the Manuals
Symbols Used in the Manuals
This manual uses the following symbols:
Indicates points to pay attention to when using the machine, and explanations of likely causes of paper
misfeeds, damage to originals, or loss of data. Be sure to read these explanations.
Indicates supplementary explanations of the machine's functions, and instructions on resolving user
errors.
This symbol is located at the end of sections. It indicates where you can find further relevant information.
[]
Indicates the names of keys on the machine's display or control panels.
Indicates instructions stored in a file on a provided CD-ROM.
(mainly Europe and Asia)
(mainly North America)
Differences in the functions of Region A and Region B models are indicated by two symbols. Read the
information indicated by the symbol that corresponds to the region of the model you are using. For
details about which symbol corresponds to the model you are using, see p.7 "Model-Specific
Information".
6
Model-Specific Information
This section explains how you can identify the region your machine belongs to.
There is a label on the rear of the machine, located in the position shown below. The label contains
details that identify the region your machine belongs to. Read the label.
CJS021
The following information is region-specific. Read the information under the symbol that corresponds to
the region of your machine.
(mainly Europe and Asia)
If the label contains the following, your machine is a region A model:
• CODE XXXX -27, -29, -67, -69
• 220–240 V
(mainly North America)
If the label contains the following, your machine is a region B model:
• CODE XXXX -17, -51, -57
• 120–127 V
• Dimensions in this manual are given in two units of measure: metric and inch. If your machine is a
Region A model, refer to the metric units. If your machine is a Region B model, refer to the inch
units.
7
Names of Major Features
In this manual, major features of the machine are referred to as follows:
• Auto Reverse Document Feeder
• Auto Document Feeder
scanning ADF)
• Large capacity tray
ADF (in this manual, "ADF" refers to the ARDF and the one-pass duplex
LCT
• Envelope Feeder EF3020
8
ARDF
Small size paper tray
1. What You Can Do with This Machine
You can search for a procedure either by keyword or by what you want to do.
I Want to Save Paper
BRL059S
Printing multi-page documents on both sides of sheets (Duplex Copy)
See "Duplex Copying", Copy/ Document Server
.
Printing multi-page documents and received faxes on a single sheet (Combine (Copier/Fax))
See "Combined Copying", Copy/ Document Server
See "Combine Two Originals", Fax
.
.
Printing received faxes on both sides of sheets (2 Sided Print)
See "Two-Sided Printing", Fax
.
Converting received faxes to electronic formats (Paperless Fax)
See "Confirming/Printing/Deleting Received and Stored Documents", Fax
.
Sending files from the computer without printing them (LAN-Fax)
See "Sending Fax Documents from Computers", Fax
.
Checking how much paper is saved ([Information] screen)
See "How to Use the [Information] Screen", Getting Started
.
9
1. What You Can Do with This Machine
I Want to Convert Documents to Electronic
Formats Easily
BQX138S
Sending scan files
See "Basic Procedure for Sending Scan Files by E-mail", Scan
.
Sending the URL of the folder in which scan files are stored
See "Sending the URL by E-mail", Scan
.
Storing scan files in a shared folder
See "Basic Procedure When Using Scan to Folder", Scan
.
Storing scan files on media
See "Basic Procedure for Saving Scan Files on a Removable Memory Device", Scan
.
Converting transmitted faxes to electronic formats and sending them to a computer
See "Overview of Folder Transmission Function", Fax
.
Managing and using documents converted to electronic formats (Document Server)
See "Relationship between Document Server and Other Functions", Copy/ Document Server
10
.
I Want to Register Destinations
I Want to Register Destinations
BRL060S
Using the control panel to register destinations in the Address Book
See "Registering Entered Destinations to the Address Book", Fax
See "Entering an E-mail Address Manually", Scan
.
.
Using Web Image Monitor to register destinations from a computer
See "Registering Internet Fax Destination Information Using Web Image Monitor", Fax
.
Downloading destinations registered in the machine to the LAN-Fax driver destination list
See "Using the machine's Address Book as the LAN-Fax destination list", Fax
.
11
1. What You Can Do with This Machine
I Want to Operate the Machine More
Effectively
BQX139S
Registering and using frequently-used settings (Program)
See "Registering Functions in a Program", Convenient Functions
.
Registering frequently-used settings as initial settings (Program as Defaults (Copier/Document
Server/Fax/Scanner))
See "Changing the Default Functions of the Initial Screen", Convenient Functions
.
Registering frequently-used printing settings to the printer driver
See "Using One Click Presets", Print
.
Changing the initial settings of the printer driver to frequently-used printing settings
See "Displaying the Printing Preferences Dialog Box", Print
.
Adding shortcuts to frequently used programs or Web pages
See "Adding Icons to the [Home] Screen", Convenient Functions
.
Changing the order of the function and shortcut icons
See "Changing the Order of Icons on the [Home] Screen", Convenient Functions
12
.
You Can Customize the [Home] Screen as You Like
You Can Customize the [Home] Screen as You
Like
The icons of each function are displayed on the [Home] screen.
CJQ611
• You can add shortcuts to often used programs or Web pages to the [Home] screen. The programs
or Web pages can be recalled easily by pressing the shortcut icons.
• You can display only the icons of functions and shortcuts that you use.
• You can change the order of the function and shortcut icons.
• For details about the features on the [Home] screen, see "How to Use the [Home] Screen", Getting
Started .
13
1. What You Can Do with This Machine
You Can Make Copies Using Various Functions
CJQ601
• You can make copies in full color. You can switch the color copy mode depending on the type of
originals used and the desired finish.
• You can print stamps on copies. Stamps can include background numbers, scanned images, dates,
and page numbers.
• You can adjust the color tones and image quality of your copies.
• You can reduce or enlarge the copy image. With the Auto Reduce / Enlarge function, the machine
automatically detects the original size, and then selects an appropriate reproduction ratio based
on the paper size you select. If the orientation in which your original is placed is different from that
of the paper you are copying onto, the machine rotates the original image by 90 degrees and fits it
on the copy paper.
• Copier functions such as Duplex, Combine, Booklet, and Magazine allow you to save on paper by
copying multiple pages onto single sheets.
• You can copy onto various types of paper such as envelopes and OHP transparencies.
• The finisher allows you to sort, staple, and punch holes in your copies.
• See Copy/ Document Server
14
.
You Can Print Data Using Various Functions
You Can Print Data Using Various Functions
CJQ602
• This machine supports network and local connections.
• You can send PDF files directly to the machine for printing, without having to open a PDF
application.
• You can print or delete print jobs stored on the machine's hard disk, which have been previously
sent from computers using the printer driver. The following types of print jobs can be selected:
Sample Print, Locked Print, Hold Print, and Stored Print.
• The finisher allows you to collate, staple, and punch holes in your prints.
• If the PictBridge card is installed, you can connect a PictBridge-compatible digital camera to this
machine using a USB cable. This allows you to print the photographs stored on the camera using
the camera's own interface.
• You can print files stored on a removable memory device and specify print conditions such as print
quality and print size.
• See Print
.
15
1. What You Can Do with This Machine
You Can Utilize Stored Documents
You can store files scanned in copier, facsimile, printer, or scanner mode on the machine's hard disk.
With Web Image Monitor, you can use your computer to search for, view, print, delete, and send
stored files via the network. You can also change print settings and print multiple documents (Document
Server).
CJQ603
• You can retrieve stored documents scanned in scanner mode to your computer.
• Using the file format converter, you can download documents stored in copier, Document Server,
or printer mode to your computer.
• For details about the Document Server in copier mode and how to use the Document Server, see
"Storing Data in the Document Server" and "Document Server", Copy/ Document Server .
• For details about the Document Server in printer mode, see "Saving and Printing Using the
Document Server", Print .
• For details about the Document Server in fax mode, see "Storing a Document", Fax
.
• For details about the Document Server in scanner mode, see "Saving and Storing the Scanned
Documents", Scan .
16
You Can Send and Receive Faxes without Paper
You Can Send and Receive Faxes without
Paper
Reception
You can store and save received fax documents as electronic formats in the machine's hard disk
without printing them.
CJQ604
You can use Web Image Monitor to check, print, delete, retrieve, or download documents using
your computer (Storing received documents).
• See "Confirming/Printing/Deleting Received and Stored Documents", Fax
.
Transmission
You can send a fax from your computer over the network (Ethernet or wireless LAN) to this
machine, which then forwards the fax via its telephone connection (LAN-Fax).
17
1. What You Can Do with This Machine
CJQ605
• To send a fax, print from the Windows application you are working with, select LAN-Fax as
the printer, and then specify the destination.
• You can also check the sent image data.
• For details about the machine's settings, see "Network Settings Requirements", Connecting the
Machine/ System Settings .
• For details about how to use the function, see "Fax via Computer", Fax
18
.
You Can Send and Receive Faxes Using the Internet
You Can Send and Receive Faxes Using the
Internet
[email protected]
xxx.xxx.xxx.xxx
[email protected]
xxx.xxx.xxx.xxx
CJQ606
E-mail Transmission and Reception
This machine converts scanned document images to e-mail format, and transmits and receives this
data over the Internet.
• To send a document, specify an e-mail address instead of dialing the destination telephone
number (Internet Fax and e-mail transmission).
• This machine can receive e-mail messages via Internet Fax or from computers (Internet Fax
Reception and Mail to Print).
• Internet Fax compatible machines and computers that have e-mail addresses can receive email messages via Internet Fax.
IP-Fax
The IP-Fax function sends or receives documents between two facsimiles directly via a TCP/IP
network.
• To send a document, specify an IP address or host name instead of a fax number (IP-Fax
Transmission).
• This machine can receive documents sent via Internet Fax (IP-Fax Reception).
• Using a VoIP gateway, this machine can send to G3 facsimiles connected to the public
switched telephone network (PSTN).
• For details about settings, see "Network Settings Requirements", Connecting the Machine/ System
Settings .
19
1. What You Can Do with This Machine
• For details about how to transmit and receive documents over the Internet, see "Transmission" and
"Reception", Fax .
20
You Can Send and Receive Faxes by Using the Machine without Fax Unit Installed
You Can Send and Receive Faxes by Using the
Machine without Fax Unit Installed
You can send and receive faxes through a different machine's fax functions via a network (Remote Fax).
CJQ612
• To use the remote fax function, install the fax connection unit on the client-side machine and remote
machine.
• The procedure for sending faxes is as same as that of for the machine with the fax unit. When a job
has finished, confirm results displayed on sending history or printed on reports.
• You can forward the received documents from the remote machine with facsimile function to the
client-side machine.
• For details, see "Sending/Receiving Documents Using a Remote Machine (Remote Fax)", Fax
.
21
1. What You Can Do with This Machine
You Can Use the Facsimile and the Scanner in
a Network Environment
CJQ607
• You can send scan files to a specified destination using e-mail (Sending scan files by e-mail).
• You can send scan files directly to folders (Sending scan files by Scan to Folder).
• You can use this machine as a delivery scanner for the ScanRouter delivery software*1 (Network
delivery scanner). You can save scan files in the delivery server or send them to a folder in a
computer on the same network.
• You can use Web Services on Devices (WSD) to send scan files to a client computer.
*1 The ScanRouter delivery software is no longer available for sale.
• See Fax
22
, Scan
, or Connecting the Machine/ System Settings
.
You Can Prevent Information Leakage (Security Functions)
You Can Prevent Information Leakage
(Security Functions)
CJQ608
• You can protect documents from unauthorized access and stop them from being copied without
permission.
• You can control the use of the machine, as well as prevent machine settings from being changed
without authorization.
• By setting passwords, you can prevent unauthorized access via the network.
• You can erase or encrypt the data on the hard disk to prevent the information from leaking out.
• You can limit the volume of the usage of the machine for each user.
• See Security Guide
.
23
1. What You Can Do with This Machine
You Can Monitor and Set the Machine Using a
Computer
Using Web Image Monitor, you can check the machine's status and change the settings.
CJQ609
You can check which tray is running out of paper, register information in the Address Book, specify the
network settings, configure and change the system settings, manage jobs, print the job history, and
configure the authentication settings.
• See Connecting the Machine/ System Settings
24
or Web Image Monitor Help.
You Can Prevent an Unauthorized Copy
You Can Prevent an Unauthorized Copy
You can print embedded pattern on paper to prevent them from being copied.
CJQ613
• Using the printer driver, you can embed a pattern in the printed document. If the document is
copied on a machine with the Copy Data Security unit, protected pages are grayed out in the
copy, preventing confidential information from being copied. Protected fax messages are grayed
out before being transmitted or stored. If a document protected by unauthorized copy guard is
copied on a machine that is equipped with the Copy Data Security unit, the machine beeps to
notify users that unauthorized copying is being attempted.
If the document is copied on a machine without the Copy Data Security Unit, the hidden text
becomes conspicuous in the copy, showing that the copy is unauthorized.
• Using the printer driver, you can embed text in the printed document for unauthorized copy
prevention. If the document is copied, scanned, or stored in a Document Server by a copier or
multifunction printer, the embedded text appears conspicuous in the copy, discouraging such
unauthorized copying.
• For details, see the printer driver Help, Print
, and Security Guide
.
25
1. What You Can Do with This Machine
26
2. Getting Started
This chapter describes how to start using this machine.
Guide to Names and Functions of Components
Guide to Components of Types 1 and 2
• Do not obstruct the ventilation holes by placing objects near them or leaning things against them. If
the machine overheats, a fault might occur.
Front and left view
1
2
5
6
4
7
3
8
9
CJS001
1. ARDF
Lower the ARDF over originals placed on the exposure glass.
If you load a stack of originals in the ARDF, the ARDF will automatically feed the originals one by one. The
ARDF scans both sides of an original one side at a time.
27
2. Getting Started
2. Exposure glass
Place originals face down here.
3. Ventilation holes
Prevent overheating.
4. Main power switch
To operate the machine, the main power switch must be on. If it is off, open the cover and turn the switch on.
5. Control panel
See p.45 "Guide to the Names and Functions of the Machine's Control Panel".
6. Internal tray 1
Copied/printed paper and fax messages are delivered here.
7. Front cover
Open to access the inside of the machine.
8. Paper trays (trays 1–2)
Load paper here.
9. Lower paper trays
Load paper here.
Front and right view
1
2
3
4
5
CJS002
28
Guide to Names and Functions of Components
1. Ventilation holes
Prevent overheating.
2. Bypass tray
Use to copy or print on OHP transparencies and label paper (adhesive labels).
3. Paper guides
When loading paper in the bypass tray, align the paper guides flush against the paper.
4. Extender
Pull this extender out when loading sheets larger than A4 , 81/2 × 11
in the bypass tray.
5. Lower right cover
Open this cover when a paper jam occurs.
Rear and left view
1
1
1
CJS003
1. Ventilation holes
Prevent overheating.
29
2. Getting Started
Guide to Components of Types 3 and 4
• Do not obstruct the ventilation holes by placing objects near them or leaning things against them. If
the machine overheats, a fault might occur.
Front and left view
1
2
5
6
4
7
3
8
9
CJS004
1. ARDF or one-pass duplex scanning ADF
(The illustration shows the ARDF.)
Lower the ADF over originals placed on the exposure glass.
If you load a stack of originals in the ADF, the ADF will automatically feed the originals one by one.
The ARDF scans both sides of an original one side at a time.
The one-pass duplex scanning ADF scans both sides of an original simultaneously.
2. Exposure glass
Place originals face down here.
3. Ventilation holes
Prevent overheating.
30
Guide to Names and Functions of Components
4. Main power switch
To operate the machine, the main power switch must be on. If it is off, open the cover and turn the switch on.
5. Control panel
See p.45 "Guide to the Names and Functions of the Machine's Control Panel".
6. Internal tray 1
Copied/printed paper and fax messages are delivered here.
7. Front cover
Open to access the inside of the machine.
8. Paper trays (trays 1–2)
Load paper here.
9. Lower paper trays
Load paper here.
Front and right view
1
2
3
4
5
CJS005
1. Ventilation holes
Prevent overheating.
2. Bypass tray
Use to copy or print on OHP transparencies and label paper (adhesive labels).
31
2. Getting Started
3. Paper guides
When loading paper in the bypass tray, align the paper guides flush against the paper.
4. Extender
Pull this extender out when loading sheets larger than A4 , 81/2 × 11
in the bypass tray.
5. Lower right cover
Open this cover when a paper jam occurs.
Rear and left view
1
1
1
CJS006
1. Ventilation holes
Prevent overheating.
32
Guide to Functions of the Machine's Options
Guide to Functions of the Machine's Options
Guide to Functions of the Machine's External Options
(mainly Europe and Asia)
External options for types 1 and 2
10
13
9
12
8
7
1
2
11
6
5
4
3
CJS007
1. Small size paper tray
Holds small size sheets of paper or envelopes.
To use the small size paper tray, install it in trays 2–4. For details about how to install the small size paper
tray, see "Installing the Small Size Paper Tray", Getting Started .
2. Lower paper tray
Holds up to 550 sheets of paper.
3. Caster table for lower paper tray
To use the lower paper tray, attach the caster table.
4. Tray 3 (LCT)
Holds up to 2,000 sheets of paper.
33
2. Getting Started
5. Large capacity tray (LCT)
Holds up to 1,200 sheets of paper.
6. Lower paper trays
Consists of two paper trays. Holds up to 1,100 sheets of paper. Each paper tray holds 550 sheets.
7. Internal tray 2
If you select this as the output tray, copied/printed paper or fax messages are delivered here face down.
8. Bridge unit
Relays paper to the finisher.
9. Internal shift tray
Sorts and stacks multiple sheets of paper.
10. External tray
If you select this as the output tray, copied/printed paper and fax messages are delivered here face down.
11. Booklet Finisher SR3100
Sorts, stacks, staples, and punches multiple sheets of paper. The saddle stitch function can staple multiple
sheets of paper in the center and fold them into booklets. Consists of the following paper trays:
• Finisher upper tray
• Finisher shift tray
• Finisher booklet tray
12. Finisher SR3090
Sorts, stacks, and staples multiple sheets of paper. Consists of the following paper trays:
• Finisher upper tray
• Finisher shift tray
13. Finisher SR3070
Sorts, stacks, and staples multiple sheets of paper.
34
Guide to Functions of the Machine's Options
External options for types 1 and 2
(mainly North America)
11
14
10
1
13
9
8
2
3
12
7
6
5
4
CJS008
1. Handset
Used as a receiver when a fax unit is installed.
Allows you to use the On Hook Dial and Manual Dial functions. It also allows you to use the machine as a
telephone.
2. Small size paper tray
Holds small size sheets of paper or envelopes.
To use the small size paper tray, install it in trays 2–4. For details about how to install the small size paper
tray, see "Installing the Small Size Paper Tray", Getting Started .
3. Lower paper tray
Holds up to 550 sheets of paper.
4. Caster table for lower paper tray
To use the lower paper tray, attach the caster table.
5. Tray 3 (LCT)
Holds up to 2,000 sheets of paper.
6. Large capacity tray (LCT)
Holds up to 1,200 sheets of paper.
35
2. Getting Started
7. Lower paper trays
Consists of two paper trays. Holds up to 1,100 sheets of paper. Each paper tray holds 550 sheets.
8. Internal tray 2
If you select this as the output tray, copied/printed paper or fax messages are delivered here face down.
9. Bridge unit
Relays paper to the finisher.
10. Internal shift tray
Sorts and stacks multiple sheets of paper.
11. External tray
If you select this as the output tray, copied/printed paper and fax messages are delivered here face down.
12. Booklet Finisher SR3100
Sorts, stacks, staples, and punches multiple sheets of paper. The saddle stitch function can staple multiple
sheets of paper in the center and fold them into booklets. Consists of the following paper trays:
• Finisher upper tray
• Finisher shift tray
• Finisher booklet tray
13. Finisher SR3090
Sorts, stacks, and staples multiple sheets of paper. Consists of the following paper trays:
• Finisher upper tray
• Finisher shift tray
14. Finisher SR3070
Sorts, stacks, and staples multiple sheets of paper.
36
Guide to Functions of the Machine's Options
External options for types 3 and 4 (models equipped with the ARDF)
(mainly Europe and Asia)
1
12
9
8
11
7
2
6
10
5
4
3
CJS009
1. Scanner accessibility unit
This unit lets you operate the machine or scan documents from the side instead of using the control panel on
the machine.
2. Small size paper tray
Holds small size sheets of paper or envelopes.
To use the small size paper tray, install it in trays 2–4. For details about how to install the small size paper
tray, see "Installing the Small Size Paper Tray", Getting Started .
3. Tray 3 (LCT)
Holds up to 2,000 sheets of paper.
4. Large capacity tray (LCT)
Holds up to 1,200 sheets of paper.
37
2. Getting Started
5. Lower paper trays
Consists of two paper trays. Holds up to 1,100 sheets of paper. Each paper tray holds 550 sheets.
6. Internal tray 2
If you select this as the output tray, copied/printed paper or fax messages are delivered here face down.
7. Bridge unit
Relays paper to the finisher.
8. Internal shift tray
Sorts and stacks multiple sheets of paper.
9. External tray
If you select this as the output tray, copied/printed paper and fax messages are delivered here face down.
10. Finisher SR3120
Sorts, stacks, staples, and punches multiple sheets of paper. Consists of the following paper trays:
• Finisher upper tray
• Finisher shift tray
11. Booklet Finisher SR3110
Sorts, stacks, staples, and punches multiple sheets of paper. The saddle stitch function can staple multiple
sheets of paper in the center and fold them into booklets. Consists of the following paper trays:
• Finisher upper tray
• Finisher shift tray
• Finisher booklet tray
12. Finisher SR3090
Sorts, stacks, and staples multiple sheets of paper. Consists of the following paper trays:
• Finisher upper tray
• Finisher shift tray
38
Guide to Functions of the Machine's Options
External options for types 3 and 4 (models equipped with the ARDF)
(mainly North America)
1
13
10
9
2
12
8
3
7
11
6
5
4
CJS010
1. Scanner accessibility unit
This unit lets you operate the machine or scan documents from the side instead of using the control panel on
the machine.
2. Handset
Used as a receiver when a fax unit is installed.
Allows you to use the On Hook Dial and Manual Dial functions. It also allows you to use the machine as a
telephone.
3. Small size paper tray
Holds small size sheets of paper or envelopes.
To use the small size paper tray, install it in trays 2–4. For details about how to install the small size paper
tray, see "Installing the Small Size Paper Tray", Getting Started .
4. Tray 3 (LCT)
Holds up to 2,000 sheets of paper.
39
2. Getting Started
5. Large capacity tray (LCT)
Holds up to 1,200 sheets of paper.
6. Lower paper trays
Consists of two paper trays. Holds up to 1,100 sheets of paper. Each paper tray holds 550 sheets.
7. Internal tray 2
If you select this as the output tray, copied/printed paper or fax messages are delivered here face down.
8. Bridge unit
Relays paper to the finisher.
9. Internal shift tray
Sorts and stacks multiple sheets of paper.
10. External tray
If you select this as the output tray, copied/printed paper and fax messages are delivered here face down.
11. Finisher SR3120
Sorts, stacks, staples, and punches multiple sheets of paper. Consists of the following paper trays:
• Finisher upper tray
• Finisher shift tray
12. Booklet Finisher SR3110
Sorts, stacks, staples, and punches multiple sheets of paper. The saddle stitch function can staple multiple
sheets of paper in the center and fold them into booklets. Consists of the following paper trays:
• Finisher upper tray
• Finisher shift tray
• Finisher booklet tray
13. Finisher SR3090
Sorts, stacks, and staples multiple sheets of paper. Consists of the following paper trays:
• Finisher upper tray
• Finisher shift tray
40
Guide to Functions of the Machine's Options
External options for types 3 and 4 (models equipped with the one-pass duplex
scanning ADF)
(mainly Europe and Asia)
12
9
8
11
7
2
6
10
5
4
3
CJS011
1. Small size paper tray
Holds small size sheets of paper or envelopes.
To use the small size paper tray, install it in trays 2–4. For details about how to install the small size paper
tray, see "Installing the Small Size Paper Tray", Getting Started .
2. Tray 3 (LCT)
Holds up to 2,000 sheets of paper.
3. Large capacity tray (LCT)
Holds up to 1,200 sheets of paper.
4. Lower paper trays
Consists of two paper trays. Holds up to 1,100 sheets of paper. Each paper tray holds 550 sheets.
5. Internal tray 2
If you select this as the output tray, copied/printed paper or fax messages are delivered here face down.
41
2. Getting Started
6. Bridge unit
Relays paper to the finisher.
7. Internal shift tray
Sorts and stacks multiple sheets of paper.
8. External tray
If you select this as the output tray, copied/printed paper and fax messages are delivered here face down.
9. Finisher SR3120
Sorts, stacks, staples, and punches multiple sheets of paper. Consists of the following paper trays:
• Finisher upper tray
• Finisher shift tray
10. Booklet Finisher SR3110
Sorts, stacks, staples, and punches multiple sheets of paper. The saddle stitch function can staple multiple
sheets of paper in the center and fold them into booklets. Consists of the following paper trays:
• Finisher upper tray
• Finisher shift tray
• Finisher booklet tray
11. Finisher SR3090
Sorts, stacks, and staples multiple sheets of paper. Consists of the following paper trays:
• Finisher upper tray
• Finisher shift tray
42
Guide to Functions of the Machine's Options
External options for types 3 and 4 (models equipped with the one-pass duplex
scanning ADF)
(mainly North America)
12
9
8
1
11
7
2
6
10
5
4
3
CJS012
1. Handset
Used as a receiver when a fax unit is installed.
Allows you to use the On Hook Dial and Manual Dial functions. It also allows you to use the machine as a
telephone.
2. Small size paper tray
Holds small size sheets of paper or envelopes.
To use the small size paper tray, install it in trays 2–4. For details about how to install the small size paper
tray, see "Installing the Small Size Paper Tray", Getting Started .
3. Tray 3 (LCT)
Holds up to 2,000 sheets of paper.
4. Large capacity tray (LCT)
Holds up to 1,200 sheets of paper.
43
2. Getting Started
5. Lower paper trays
Consists of two paper trays. Holds up to 1,100 sheets of paper. Each paper tray holds 550 sheets.
6. Internal tray 2
If you select this as the output tray, copied/printed paper or fax messages are delivered here face down.
7. Bridge unit
Relays paper to the finisher.
8. Internal shift tray
Sorts and stacks multiple sheets of paper.
9. External tray
If you select this as the output tray, copied/printed paper and fax messages are delivered here face down.
10. Finisher SR3120
Sorts, stacks, staples, and punches multiple sheets of paper. Consists of the following paper trays:
• Finisher upper tray
• Finisher shift tray
11. Booklet Finisher SR3110
Sorts, stacks, staples, and punches multiple sheets of paper. The saddle stitch function can staple multiple
sheets of paper in the center and fold them into booklets. Consists of the following paper trays:
• Finisher upper tray
• Finisher shift tray
• Finisher booklet tray
12. Finisher SR3090
Sorts, stacks, and staples multiple sheets of paper. Consists of the following paper trays:
• Finisher upper tray
• Finisher shift tray
44
Guide to the Names and Functions of the Machine's Control Panel
Guide to the Names and Functions of the
Machine's Control Panel
This illustration shows the control panel of the machine with options fully installed.
1
2
3
4
5
6
7
8
9
20
10
11
19 18
17 16 15 14 13
12
22
21
CJS060
1. [Home] key
Press to display the [Home] screen. For details, see p.48 "How to Use the [Home] Screen".
2. Function keys
No functions are registered to the function keys as a factory default. You can register often used functions,
programs, and Web pages. For details, see "Configuring function keys", Getting Started .
3. Display panel
Displays keys for each function, operation status, or messages. See "How to Use the Screens on the Control
Panel", Getting Started .
4. [Reset] key
Press to clear the current settings.
5. [Program] key (copier, Document Server, facsimile, and scanner mode)
• Press to register frequently used settings, or to recall registered settings.
45
2. Getting Started
See "Registering Frequently Used Functions", Convenient Functions
.
• Press to program defaults for the initial display when modes are cleared or reset, or immediately after
the main power switch is turned on.
See "Changing the Default Functions of the Initial Screen", Convenient Functions
.
6. [Interrupt] key
Press to make interrupt copies. See "Interrupt Copy", Copy/ Document Server
.
7. Main power indicator
The main power indicator goes on when you turn on the main power switch.
8. [Energy Saver] key
Press to switch to and from Low Power mode or Sleep mode. See "Saving Energy", Getting Started
.
When the machine is in Low Power mode, the [Energy Saver] key is lit. In Sleep mode, the [Energy Saver] key
flashes slowly.
9. [Login/Logout] key
Press to log in or log out.
10. [User Tools/Counter] key
• User Tools
Press to change the default settings to meet your requirements. See "Accessing User Tools", Connecting
the Machine/ System Settings .
• Counter
Press to check or print the counter value. See "Counter", Maintenance and Specifications
.
You can find out where to order expendable supplies and where to call when a malfunction occurs. You can
also print these details. See "Checking Enquiry Using the User Tools", Maintenance and Specifications .
11. [Simple Screen] key
Press to switch to the simple screen. See "Switching Screen Patterns", Getting Started
.
12. [ ] key (Enter key)
Press to confirm values entered or items specified.
13. [Start] key
Press to start copying, printing, scanning, or sending.
14. [Sample Copy] key
Press to make a single set of copies or prints to check print quality before making multiple sets. See "Sample
Copy", Copy/ Document Server .
15. [Stop] key
Press to stop a job in progress, such as copying, scanning, faxing, or printing.
16. [Clear] key
Press to delete a number entered.
17. Number keys
Use to enter the numbers for copies, fax numbers and data for the selected function.
46
Guide to the Names and Functions of the Machine's Control Panel
18. [Check Status] key
Press to check the machine's system status, operational status of each function, and current jobs. You can also
display the job history and the machine's maintenance information.
19. Data In indicator (facsimile and printer mode)
Flashes when the machine is receiving print jobs or LAN-Fax documents from a computer. See Fax
Print .
and
20. Communicating indicator, Fax Received indicator, Confidential File indicator
• Communicating indicator
Lights continuously during data transmission and reception.
• Fax Received indicator
Lights continuously while data other than personal box or Memory Lock file is being received and stored
in the fax memory.
See "Substitute Reception", Fax
.
• Confidential File indicator
Lights continuously while personal box data is being received.
Blinks while Memory Lock file is being received.
See "Personal Boxes" and "Printing a File Received with Memory Lock", Fax
.
21. Media access lamp
Lights up when a removable memory device is inserted in the media slot or accessed.
22. Media slots
Use to insert an SD card or a USB memory.
47
2. Getting Started
How to Use the [Home] Screen
The icons of each function are displayed on the [Home] screen.
You can add shortcuts to frequently used programs or Web pages to the [Home] screen. The icons of
added shortcuts appear on the [Home] screen. The programs or Web pages can be recalled easily by
pressing the shortcut icons.
To display the [Home] screen, press the [Home] key.
1
2
3
4
5
6
9
8
7
CJS052
1. [Copier]
Press to make copies.
For details about how to use the copy function, see Copy/ Document Server
.
2. [Facsimile]
Press to send or receive faxes.
For details about how to use the fax function, see Fax
.
3. [Scanner]
Press to scan originals and save images as files.
For details about how to use the scanner function, see Scan
.
4. [Printer]
Press to make settings for using the machine as a printer.
For details about how to make settings for the printer function, see Print
.
5. Home screen image
You can display an image on the [Home] screen, such as a corporate logo. To change the image, see
"Displaying the Image on the [Home] Screen", Convenient Functions .
6.
/
Press to switch pages when the icons are not displayed on one page.
48
How to Use the [Home] Screen
7. Shortcut icon
You can add shortcuts to programs or Web pages to the [Home] screen. For details about how to register
shortcuts, see p.49 "Adding Icons to the [Home] Screen". The program number appears on the bottom of
the shortcut icon.
8. [Browser]
Press to display Web pages.
For details about how to use the browser function, see Convenient Functions
.
9. [Document Server]
Press to store or print documents on the machine's hard disk.
For details about how to use the Document Server function, see Copy/ Document Server
.
Adding Icons to the [Home] Screen
You can add shortcuts to programs stored in copier, facsimile, or scanner mode, or Web pages
registered in Favorites using the browser function.
You can also review icons of functions and embedded software applications that you deleted from the
[Home] screen.
• For details about how to make a program, see p.53 "Registering Functions in a Program".
• For details about the procedure for registering Web pages to Favorites, see "Specifying the
Settings for Favorites", Convenient Functions .
• Shortcuts to Web pages that are registered to Favorites by User cannot be registered to the [Home]
screen. To register the shortcuts, register Web pages to Common Favorites. For details about kinds
of Favorites, see "Specifying the Settings for Favorites", Convenient Functions .
• For details about the procedure for registering a shortcut using the [Program] screen, see
"Registering a Shortcut to a Program to the [Home] Screen", Convenient Functions .
• You can register up to 72 function and shortcut icons. Delete unused icons if the limit is reached. For
details see "Deleting an Icon on the [Home] Screen", Convenient Functions .
• You can change the position of icons. For details, see "Changing the Order of Icons on the [Home]
Screen", Convenient Functions .
Adding icons to the [Home] screen using Web Image Monitor
1. Start Web Image Monitor.
For details, see "Using Web Image Monitor", Connecting the Machine/ System Settings
.
2. Log in to Web Image Monitor as an administrator.
For details, see Security Guide
.
49
2. Getting Started
3. Point to [Device Management], and then click [Home Management].
4. Click [Edit Icons].
5. Point to [Icon can be added.] of the position that you want to add, and then click
[Add].
6. Select the function or shortcut icon you want to add.
7. Click [OK] four times.
Adding icons to the [Home] screen using the User Tools
In the following procedure, a shortcut to a copier program is registered to the [Home] screen.
1. Register a program.
2. Press the [User Tools/Counter] key.
CJS039
3. Press [Edit Home].
50
How to Use the [Home] Screen
4. Press [Add Icon].
5. Press the [Program] tab.
6. Make sure that [Copier Program] is selected.
7. Select the program you want to add.
51
2. Getting Started
8. Specify the position where [Blank] is displayed.
9. Press [OK].
10. Press the [User Tools/Counter] key.
• Press [ ] on the upper-right corner of the screen to check the position on the simple screen.
52
Registering Functions in a Program
Registering Functions in a Program
Depending on the functions, the number of programs that can be registered is different.
• Copier: 25 programs
• Document Server: 25 programs
• Facsimile: 100 programs
• Scanner: 25 programs
The following settings can be registered to programs:
Copier:
Color mode, original type, density, Special Original, paper tray, Store File (except for User Name
and Password), Create Margin, Finishing, Cover/Slip Sheet (except for Designate: Copy,
Designate: Blank, and Chapter in Designate / Chapter), Edit / Colour, Dup./Combine/Series,
Reduce / Enlarge, number of copies
Document Server (on the initial document print screen):
2 Sided Copy Top to Top, 2 Sided Copy Top to Bottom, Booklet, Magazine, Finishing, Cover/Slip
Sheet (except for Designate: Copy, Designate: Blank, Chapter, and Main Sheet Tray in
Designate / Chapter), Edit / Stamp, number of prints
Facsimile:
Scan Settings, density, Original Feed Type, File Type, Store File (except for User Name and
Password), Preview, transmission type, destinations (except for folder destinations), Select Line,
Adv.Features, memory transmission/immediate transmission, TX Status Report, TX Mode (except
for Subject)
Scanner:
Scan Settings, density, Original Feed Type, Send File Type / Name (except for Security Settings),
Select Stored File, Store File (except for User Name and Password), Preview, Text, Subject,
Security, Recept. Notice
This section explains how to register functions in a program using copier function as an example.
53
2. Getting Started
1. Press the [Home] key on the top left of the control panel, and press the [Copier] icon on
the [Home] screen.
CJS113
2. Edit the copy settings so all functions you want to store in a program are selected.
3. Press the [Program] key.
CJU601
4. Press [Program].
5. Press the program number you want to register.
6. Enter the program name.
7. Press [OK].
8. Press [Exit].
54
Registering Functions in a Program
• The number of characters you can enter for a program name varies depending on the functions as
follows:
• Copier: 34 characters
• Document Server: 34 characters
• Facsimile: 20 characters
• Scanner: 34 characters
• When a specified program is registered as the default, its values become the default settings, which
are displayed without pressing the [Program] key, when modes are cleared or reset, and after the
machine is turned on. See "Changing the Default Functions of the Initial Display", Convenient
Functions .
• When the paper tray you specified in a program is empty and if there is more than one paper tray
with the same size paper in it, the paper tray prioritized under [Paper Tray Priority: Copier], [Paper
Tray Priority: Facsimile], or [Paper Tray Priority: Printer] in the [Tray Paper Settings] tab will be
selected first. For details, see "System Settings", Connecting the Machine/ System Settings .
• Programs are not deleted by turning the power off or by pressing the [Reset] key unless the
program is deleted or overwritten.
• Program numbers with
next to them already have settings made for them.
• Programs can be registered to the [Home] screen, and can be recalled easily. For details, see
"Registering a Shortcut to a Program to the [Home] Screen", Convenient Functions and p.49
"Adding Icons to the [Home] Screen".
Example of Programs
Copier mode
Program name
Eco copy
Program description
Specify [Combine 2 Sides] in [Dup./Combine/Series].
You can save paper and toner.
Dated confidential copy
In [Edit / Colour], specify [CONFIDENTIAL] under [Preset
Stamp], and [Date Stamp].
You can increase security awareness by printing "Secret" and
the date on copies.
Conference material copy
Specify [Combine 2 Sides] in [Dup./Combine/Series] and
[Staple] in [Finishing].
You can copy conference materials efficiently.
55
2. Getting Started
Program name
Magazine copy
Program description
Specify [Magazine] in [Dup./Combine/Series] and [Staple:
Centre] in [Finishing].
You can save paper. Also, you can print documents in-house
instead of having them printed by an outside printing
company.
Size unity copy
Specify [Mixed Sizes] in [Special Original] and [Auto
Reduce / Enlarge] in the initial display.
You can print various size copies onto one size of paper, so
they are easier to manage.
Stamping corporate name copy
Specify [User Stamp] in [Edit / Colour].
You can stamp the name of your company on copies of
working or architectural drawings. Your company name
needs to be pre-registered in the machine.
Thumbnail copy
Specify [Combine 1 Side] in [Dup./Combine/Series].
You can copy up to eight pages onto one side of a sheet, so
that you can you to save paper.
Scanner mode
Program name
Easy PDF scan
Program description
Select [Full Colour: Text / Photo] in [Scan Settings]. In [Send
File Type / Name], select [PDF] under [File Type] and enter
the business details such as "London branch: daily report"
under [File Name].
You can scan documents efficiently.
High compression scan
Select [Full Colour: Text / Photo] in [Scan Settings] and [High
Compression PDF] in [Send File Type / Name].
You can reduce the data size of scanned documents, so that
you can send them without any concern for data capacity.
Long-term storage scan
Select [PDF/A] in [Send File Type / Name].
This file type is suitable for long-term storage.
56
Registering Functions in a Program
Program name
Size unity scan
Program description
Select [Mixed Original Sizes] in [Scan Settings], and specify
a paper size in the initial display.
You can skip this procedure to unify the size when reprinting
scanned data.
Digital signature scan
In [Send File Type / Name], specify [PDF], [High
Compression PDF], or [PDF/A] in [File Type], and also
specify [Digital Signature].
You can add a digital signature to an important document
such as a contract, so that any data tampering can be
detected.
Dividing file scan
Specify [Divide] in [Original Feed Type].
You can scan a multiple page original as one file by splitting
it into groups of a specified number of pages.
High resolution scan
Specify settings to save scanned data in TIFF format. Also,
specify a higher resolution in [Scan Settings].
Scanned documents maintain much of the detail of the
originals, but the size of the data may be quite large.
Batch document scan
Select [Batch] in [Original Feed Type].
You can apply multiple scans to a large volume of originals
and send the scanned originals as a single job.
Facsimile mode
Program name
Transmission result notification
fax
Program description
Select [Preview] in the initial display and specify [E-mail TX
Results] in [TX Mode].
You can check whether the transmission settings are correct
before and after transmission.
Specified time fax transmission
Specify [Send Later] in [TX Mode].
You can send a fax at a specified time.
Departmental fax transmission
Specify [Fax Header Print] in [TX Mode].
This setting can be used if the receiver specifies forwarding
destinations by senders.
57
2. Getting Started
• Depending on the options installed, some functions cannot be registered. For details, see "Functions
Requiring Optional Configurations", Getting Started .
• The names of programs given above are just examples. You can assign any name to a program
according to your objectives.
• Depending on your business details or the type of documents to be scanned, registering a program
cannot be recommended.
58
Turning On/Off the Power
Turning On/Off the Power
The main power switch is on the left side of the machine. Turning off this switch makes the main power
indicator on the right side of the control panel go off. When this is done, machine power is off. When the
fax unit is installed, fax files in memory may be lost if you turn this switch off. Use this switch only when
necessary.
Turning On the Main Power
• Do not turn off the main power switch immediately after turning it on. Doing so may result in
damage to the hard disk or memory, leading to malfunctions.
1. Make sure the power cord is firmly plugged into the wall outlet.
2. Open the main power switch cover, and turn on the main power switch.
The main power indicator goes on.
CJS041
Turning Off the Main Power
• When disconnecting the power cord from the wall outlet, always pull the plug, not the cord.
Pulling the cord can damage the power cord. Use of damaged power cords could result in fire
or electric shock.
• After turning the machine's power off, wait at least a few seconds before turning it back on. If the
message "Turn main Power Switch off" appears, turn the machine's power off, wait 10 seconds or
more, and then turn it back on again. Never turn the power back on immediately after turning it off.
59
2. Getting Started
• Make sure to turn off the main power switch before pulling out the power plug. Not doing so may
result in damage to the hard disk or memory, leading to malfunctions.
• Do not turn off the power while the machine is in operation.
1. Open the main power switch cover, and then turn off the main power switch.
The main power indicator goes out.
60
When the Authentication Screen is Displayed
When the Authentication Screen is Displayed
If Basic Authentication, Windows Authentication, LDAP Authentication, or Integration Server
Authentication is active, the authentication screen appears on the display. The machine only becomes
operable after entering your own Login User Name and Login Password. If User Code Authentication is
active, you cannot use the machine until you enter the User Code.
If you can use the machine, you can say that you are logged in. When you go out of the operable state,
you can say that you are logged out. After logging in the machine, be sure to log out of it to prevent
unauthorized usage.
• Ask the user administrator for the Login User Name, Login Password, and User Code. For details
about user authentication, see Security Guide .
• User Code to enter on User Code Authentication is the numerical value registered in the Address
Book as "User Code".
User Code Authentication Using the Control Panel
This section explains the procedure for logging in to the machine using the control panel while User
Code Authentication is active.
If User Code Authentication is active, a screen prompting you to enter a User Code appears.
1. Enter a User Code (up to eight digits), and then press [OK].
Logging In Using the Control Panel
This section explains the procedure for logging in to the machine when Basic Authentication, Windows
Authentication, LDAP Authentication, or Integration Server Authentication is set.
61
2. Getting Started
1. Press [Login].
2. Enter a Login User Name, and then press [OK].
3. Enter a Login Password, and then press [OK].
When the user is authenticated, the screen for the function you are using appears.
Logging Out Using the Control Panel
This section explains the procedure for logging out the machine when Basic Authentication, Windows
Authentication, LDAP Authentication, or Integration Server Authentication is set.
• To prevent use of the machine by unauthorized persons, always log out when you have finished
using the machine.
1. Press the [Login/Logout] key.
CJS040
2. Press [Yes].
62
Placing Originals
Placing Originals
Placing Originals on the Exposure Glass
• Do not lift the ADF forcefully. Otherwise, the cover of the ADF might open or be damaged.
1. Lift the ADF.
Be sure to lift the ADF by more than 30 degrees. Otherwise, the size of the original might not be
detected correctly.
2. Place the original face down on the exposure glass. The original should be aligned to the
rear left corner.
Start with the first page to be copied.
1
CJW001
1. Positioning mark
3. Lower the ADF.
Placing Originals in the Auto Document Feeder
Be sure not to block the sensor or load the original untidily. Doing so may cause the machine to detect
the size of the original incorrectly or display a paper misfeed message. Also, be sure not to place
originals or other objects on the top cover. Doing so may cause a malfunction.
63
2. Getting Started
ARDF (Types 1 and 2)
1
CJW003
ARDF (Types 3 and 4)
1
CJW004
One-pass duplex scanning ADF (Types 3 and 4)
1
CJW005
1. Sensors
1. Adjust the original guide to the original size.
2. Set the aligned originals squarely face up in the ADF.
Do not stack originals beyond the limit mark.
The first page should be on the top.
• ARDF (Types 1 and 2)
64
Placing Originals
1
2
CJW006
• ARDF (Types 3 and 4)
1
2
CJW007
• One-pass duplex scanning ADF (Types 3 and 4)
1
2
CJW008
1. Limit mark
2. Original guide
65
2. Getting Started
66
3. Copy
This chapter describes frequently used copier functions and operations. For the information not included
in this chapter, see Copy/ Document Server on the supplied CD-ROM.
Basic Procedure
To make copies of originals, place them on the exposure glass or in the ADF.
When placing the original on the exposure glass, start with the first page to be copied. When placing
the original in the ADF, place them so that the first page is on the top.
About placing the original on the exposure glass, see p.63 "Placing Originals on the Exposure Glass".
About placing the original in the ADF, see p.63 "Placing Originals in the Auto Document Feeder".
To copy onto paper other than plain paper, specify the paper type in User Tools according to the weight
of the paper you are using. For details, see "System Settings", Connecting the Machine/ System Settings
.
1. Make sure "Copier" appears on the screen.
If any other function is displayed, press the [Home] key on the top left of the control panel, and
press the [Copier] icon on the [Home] screen.
2. Make sure no previous settings remain.
When there are previous settings remaining, press the [Reset] key.
3. Place the originals.
4. Make desired settings.
5. Enter the number of copies with the number keys.
The maximum copy quantity that can be entered is 999.
6. Press the [Start] key.
When placing the original on the exposure glass, press the [ ] key after all originals are scanned.
Some functions such as Batch mode may require that you press the [ ] key when placing originals
in the ADF. Follow the messages that appear on screen.
67
3. Copy
7. When the copy job is finished, press the [Reset] key to clear the settings.
68
Auto Reduce / Enlarge
Auto Reduce / Enlarge
The machine automatically detects the original size and then selects an appropriate reproduction ratio
based on the paper size you select.
CKN008
• If you select a reproduction ratio after pressing [Auto Reduce / Enlarge], [Auto Reduce / Enlarge]
is canceled and the image cannot be rotated automatically.
This is useful to copy different size originals to the same size paper.
If the orientation in which your original is placed is different from that of the paper you are copying onto,
the machine rotates the original image by 90 degrees and fits it on the copy paper (Rotate Copy). For
example, to reduce A3 (11 × 17) originals to fit onto A4 (81/2 × 11) paper, select a paper tray
containing A4 (81/2 × 11) paper, and then press [Auto Reduce / Enlarge]. The image is
automatically rotated. For details about Rotate Copy, see "Rotate Copy", Copy/ Document Server .
The original sizes and orientations you can use with this function are as follows:
(mainly Europe and Asia)
• Types 1 and 2
Original location
Original size and orientation
Exposure glass
A3 , B4 JIS , A4
, B5 JIS
ARDF
A3 , B4 JIS , A4
, B5 JIS
1
1
8 /2 × 11
, 8 /2 × 13
, A5 , 81/2 × 13
, A5
, 11 × 17 ,
• Types 3 and 4
Original location
Original size and orientation
, B5 JIS
, A5 , 81/2 × 13
Exposure glass
A3 , B4 JIS , A4
ADF
A3 , B4 JIS , A4
, B5 JIS
, A5
11 × 17 , 81/2 × 11
, 81/2 × 13
, B6 JIS
,
69
3. Copy
(mainly North America)
Original location
Original size and orientation
Exposure glass
11 × 17 , 81/2 × 14 , 81/2 × 11
ADF
11 × 17 , 81/2 × 14 , 81/2 × 11
, 51/2 × 81/2
1
1
, 10 × 14 , 7 /4 × 10 /2 , A3 , A4
1. Press [Auto Reduce / Enlarge].
2. Select the paper size.
3. Place the originals, and then press the [Start] key.
70
, 51/2 × 81/2
Duplex Copying
Duplex Copying
Copies two 1-sided pages or one 2-sided page onto a 2-sided page. During copying, the image is
shifted to allow for the binding margin.
CKN009
There are two types of Duplex.
1 Sided
2 Sided
Copies two 1-sided pages on one 2-sided page.
2 Sided
2 Sided
Copies one 2-sided page on one 2-sided page.
The resulting copy image will differ according to the orientation in which you place your originals ( or
).
Original orientation and completed copies
To copy on both sides of the paper, select the original and copy orientation according to how you
want the printout to appear.
Original
Placing originals
Original
Orientation
Orientation
Copy
Top to Top
Top to Bottom
71
3. Copy
Original
Placing originals
Original
Orientation
Orientation
Copy
Top to Top
Top to Bottom
1. Press [Dup./Combine/Series].
2. Make sure that [Duplex] is selected. If [Duplex] is not selected, press [Duplex].
3. Select [1 Sided 2 Sided] or [2 Sided
document to be output.
2 Sided] according to how you want the
To change the original or copy orientation, press [Orientation].
4. Press [OK].
5. Place the originals, and then press the [Start] key.
72
Combined Copying
Combined Copying
This mode can be used to select a reproduction ratio automatically and copy the originals onto a single
sheet of copy paper.
The machine selects a reproduction ratio between 25 and 400%. If the orientation of the original is
different from that of the copy paper, the machine will automatically rotate the image by 90 degrees to
make copies properly.
Orientation of the original and image position of Combine
The image position of Combine differs according to original orientation and the number of originals
to be combined.
• Portrait ( ) originals
CKN015
• Landscape ( ) originals
CKN016
Placing originals (originals placed in the ADF)
The default value for the copy order in the Combine function is [From Left to Right]. To copy
originals from right to left in the ADF, place them upside down.
• Originals read from left to right
73
3. Copy
CKN010
• Originals read from right to left
CKN017
One-Sided Combine
Combine several pages onto one side of a sheet.
CKN014
There are six types of One-Sided Combine.
1 Sided 2 Originals
Combine 1 Side
Copies two 1-sided originals to one side of a sheet.
1 Sided 4 Originals
Combine 1 Side
Copies four 1-sided originals to one side of a sheet.
1 Sided 8 Originals
Combine 1 Side
Copies eight 1-sided originals to one side of a sheet.
2 Sided 2 Pages
Combine 1 Side
Copies one 2-sided original to one side of a sheet.
74
Combined Copying
2 Sided 4 Pages
Combine 1 Side
Copies two 2-sided originals to one side of a sheet.
2 Sided 8 Pages
Combine 1 Side
Copies four 2-sided originals to one side of a sheet.
1. Press [Dup./Combine/Series].
2. Press [Combine].
3. Select [1 Sided] or [2 Sided] for [Original:].
If you selected [2 Sided], you can change the orientation.
4. Press [Combine 1 Side].
5. Select the number of originals to combine.
6. Press [OK].
7. Select the paper size.
8. Place the originals, and then press the [Start] key.
Two-Sided Combine
Combines various pages of originals onto two sides of one sheet.
75
3. Copy
CKN074
There are six types of Two-Sided Combine.
1 Sided 4 Originals
Combine 2 Sides
Copies four 1-sided originals to one sheet with two pages per side.
1 Sided 8 Originals
Combine 2 Sides
Copies eight 1-sided originals to one sheet with four pages per side.
1 Sided 16 Originals
Combine 2 Sides
Copies 16 1-sided originals to one sheet with eight pages per side.
2 Sided 4 Pages
Combine 2 Sides
Copies two 2-sided originals to one sheet with two pages per side.
2 Sided 8 Pages
Combine 2 Sides
Copies four 2-sided originals to one sheet with four pages per side.
2 Sided 16 Pages
Combine 2 Sides
Copies eight 2-sided originals to one sheet with eight pages per side.
1. Press [Dup./Combine/Series].
2. Press [Combine].
76
Combined Copying
3. Select [1 Sided] or [2 Sided] for [Original:].
4. Press [Combine 2 Sides].
5. Press [Orientation].
6. Select [Top to Top] or [Top to Bottom] for [Original:] and/or [Copy:], and then press
[OK].
7. Select the number of originals to combine.
8. Press [OK].
9. Select the paper size.
10. Place the originals, and then press the [Start] key.
77
3. Copy
Copying onto Custom Size Paper from the
Bypass Tray
Paper that has a horizontal length of 148.0–457.2 mm (5.83–18.00 inches) and a vertical length of
90.0–305.0 mm (3.55–12.00 inches) can be fed in from the bypass tray. Note however that the
limitation on the horizontal and vertical length range will vary depending on which options are installed.
• When prints are delivered to the trays of the finisher:
Horizontal length: 148.0–457.2 mm (5.83–18.00 inches), vertical length: 100.0–305.0 mm
(3.94–12.00 inches)
• When prints are delivered to the internal tray 2:
Horizontal length: 148.0–432.0 mm (5.83–17.00 inches), vertical length: 93.0–297.0 mm
(3.67–11.69 inches)
1. Load the paper face down in the bypass tray.
[Bypass] is automatically selected.
2. Press the [ ] key.
3. Press [Paper Size].
4. Press [Custom Size].
5. Enter the horizontal size with the number keys, and then press [ ].
6. Enter the vertical size with the number keys, and then press [ ].
7. Press [OK] twice.
8. Place the originals, and then press the [Start] key.
78
Copying onto Envelopes
Copying onto Envelopes
This section describes how to copy onto regular size and custom size envelopes. Envelopes should be
fed from the bypass tray or paper tray.
Specify the thickness of the paper according to the weight of the envelopes you are printing on. For
details about the relationship between paper weight and paper thickness and the sizes of envelopes that
can be used, see p.148 "Recommended Paper Sizes and Types".
About handling envelopes, supported envelope types, and how to load envelopes, see p.157
"Envelopes".
• The Duplex function cannot be used with envelopes. If the Duplex function is specified, press [1
sided 2 sided:TtoT] to cancel the setting.
To copy onto custom size envelopes, you must specify the envelope's dimensions. Specify the horizontal
and vertical length of the envelope.
CJF005
: Horizontal
: Vertical
Be sure to include the fully open flap in the horizontal dimension.
Copying onto Envelopes from the Bypass Tray
Before using this function, select [Envelope] for the paper type under [Tray Paper Settings] in User Tools.
For details, see "System Settings", Connecting the Machine/ System Settings .
79
3. Copy
1. Place the original face down on the exposure glass. The original should be aligned to the
rear left corner.
1
CJW001
1. Positioning mark
2. Load the envelopes face down in the bypass tray.
[Bypass] is automatically selected.
3. Press the [ ] key.
4. Press [Paper Size].
5. Specify the envelope size, and then press [OK] twice.
6. Press the [Start] key.
Copying onto Envelopes from the Paper Tray
Before using this function, specify the paper size and type under [Tray Paper Settings] in User Tools. For
the paper type, select [Envelope]. For details, see "System Settings", Connecting the Machine/ System
Settings .
1. Select the paper tray where the envelopes are loaded.
2. Place the originals, and then press the [Start] key.
80
Finishing
Finishing
Staple
Each copy set can be stapled together.
CKN021
• You cannot use the bypass tray with this function.
Original orientation and staple position
Place all the originals in the ADF in the orientation in which they can be read normally. When
placing the original on the exposure glass, keep the same orientation, but place the original facing
downwards.
When the paper that is loaded is the same size and orientation as the original, the relationship
between the orientation in which you place the original and the staple positions is as follows. You
can confirm the staple positions that can be selected on the screen that appears when [Finishing] is
pressed.
Placing the original on
the exposure glass
Placing the original in the
ADF
Staple position*1
Top 1
Slant
*2 *4
Bottom 1
81
3. Copy
Placing the original on
the exposure glass
Placing the original in the
ADF
Staple position*1
Bottom Slant
Left 2
Top 2
*2
*3
*2 *3
Center
*1 The above tables show staple positioning. The orientation of the paper does not indicate orientation of
delivery.
*2 You cannot staple at this position when copying onto B4 JIS, 8 × 13 or larger.
*3 If you want to staple at this position, select unreadable orientation in [Original Orientation], and then
select Top 2.
*4 If Bottom Slant is displayed on your machine, you can staple onto B4 JIS, 8×13 or larger.
1. Press [Finishing].
82
Finishing
2. Select one of the staple positions.
When you select a staple position, Sort is automatically selected.
3. Press [OK].
4. Enter the number of copy sets with the number keys.
5. Place the originals, and then press the [Start] key.
Punch
You can make punch holes in copies.
CKN022
The available number of punch holes is shown below:
(mainly Europe and Asia): 2 holes, 4 holes
(mainly North America): 2 holes, 3 holes
• You cannot use the bypass tray with this function.
Original orientation and punch hole position
Place all the originals in the ADF in the orientation in which they can be read normally. When
placing the original on the exposure glass, keep the same orientation, but place the original facing
downwards.
83
3. Copy
When the paper that is loaded is the same size and orientation as the original, the relationship
between the orientation in which you place the original and the punch hole positions is as follows.
You can confirm the punch hole positions that can be selected on the screen that appears when
[Finishing] is pressed.
Placing the original on
the exposure glass
Placing the original in the
ADF
Punch hole position*1
2 hole left
2 hole top
*2
*3
3 hole left
3 hole top
*2
*3
4 hole left
4 hole top
*2 *3
*2 *3
*2
*3
*2 *3
*1 The above table shows punch hole positioning. Punched sheets might not be delivered in the orientation
shown in this table.
*2 You cannot punch holes in this position when copying onto B4 JIS, 8 × 13 or larger, or 51/2 × 81/2.
*3 If you want to punch holes in this position, select unreadable orientation in [Original Orientation], and
then select the punch hole position.
84
Finishing
1. Press [Finishing].
2. Select one of the punch hole positions.
3. Press [OK].
4. Enter the number of copy sets with the number keys.
5. Place the originals, and then press the [Start] key.
85
3. Copy
Storing Data in the Document Server
The Document Server enables you to store documents being read with the copy feature on the hard disk
of this machine. Thus you can print them later applying necessary conditions.
You can check the stored documents from the Document Server screen. For details about the Document
Server, see p.127 "Storing Data".
1. Press [Store File].
2. Enter a file name, user name, or password if necessary.
3. Press [OK].
4. Place the originals.
5. Make the scanning settings for the original.
6. Press the [Start] key.
Stores scanned originals in memory and makes one set of copies. If you want to store another
document, do so after copying is complete.
86
4. Fax
This chapter describes frequently used facsimile functions and operations. For the information not
included in this chapter, see Fax on the supplied CD-ROM.
Basic Procedure for Transmissions (Memory
Transmission)
This section describes the basic procedure for transmitting documents using Memory Transmission.
You can specify the fax, IP-Fax, Internet Fax, e-mail, or folder destinations. Multiple types of destination
can be specified simultaneously.
• It is recommended that you call the receivers and confirm with them when sending important
documents.
• If there is a power failure (the main power switch is turned off) or the machine is unplugged for
about one hour, all the documents stored in memory are deleted. As soon as the main power
switch is turned on, the Power Failure Report is printed to help you check the list of deleted files. See
"Turning Off the Main Power / In the Event of Power Failure", Troubleshooting .
1. Press the [Home] key on the top left of the control panel, and press the [Facsimile] icon on
the [Home] screen.
CJS113
2. Make sure "Ready" appears on the screen.
87
4. Fax
3. Make sure [Immed. TX] is not highlighted.
4. Place the original into the ADF.
5. Make the scan settings such as scan size and resolution.
6. Configure the transmission settings such as "TX Mode" as necessary.
7. Specify a destination.
You can enter the destination's number or address directly or select from the Address Book by
pressing the destination key.
If you make a mistake, press the [Clear] key, and then enter again.
8. When sending the same original to several destinations (broadcasting), specify the next
destination.
88
Basic Procedure for Transmissions (Memory Transmission)
9. If you send documents to Internet Fax or e-mail destinations or enable the "E-mail TX
Results" function, specify a sender.
10. Press the [Start] key.
Registering a Fax Destination
1. Press the [User Tools/Counter] key.
2. Press [Address Book Management].
3. Check that [Program / Change] is selected.
4. Press [New Program].
5. Press [Change] under "Name".
The name entry display appears.
6. Enter the name, and then press [OK].
7. Press the key for the classification you want to use under "Select Title".
The keys you can select are as follows:
• [Frequent]: Added to the page that is displayed first.
• [AB], [CD], [EF], [GH], [IJK], [LMN], [OPQ], [RST], [UVW], [XYZ], [1] to [10]: Added to the
list of items in the selected title.
You can select [Frequent] and one more key for each title.
8. Press [Fax Dest.].
9. Press [Change] under "Fax Destination".
89
4. Fax
10. Enter the fax number using the number keys, and then press [OK].
11. Specify optional settings such as "SUB Code", "SEP Code", and "International TX Mode".
12. Press [OK].
13. Press [Exit].
14. Press the [User Tools/Counter] key.
Deleting a Fax Destination
• If you delete a destination that is a specified delivery destination, messages to its registered
Personal Box, for example, cannot be delivered. Be sure to check the settings in the fax function
before deleting any destinations.
1. Press the [User Tools/Counter] key.
2. Press [Address Book Management].
3. Check that [Program / Change] is selected.
4. Select the name whose fax destination you want to delete.
Press the name key, or enter the registered number using the number keys.
You can search by the registered name, user code, fax number, folder name, e-mail address, or IPFax destination.
5. Press [Fax Dest.].
6. Press [Change] under "Fax Destination".
90
Basic Procedure for Transmissions (Memory Transmission)
7. Press [Delete All], and then press [OK].
8. Press [OK].
9. Press [Exit].
10. Press the [User Tools/Counter] key.
91
4. Fax
Transmitting while Checking Connection to
Destination (Immediate Transmission)
Using Immediate Transmission, you can send documents while checking the connection to the
destination.
You can specify fax or IP-Fax destinations.
If you specify Internet Fax, e-mail, folder destinations, and group or multiple destinations, the
transmission mode is automatically switched to Memory Transmission.
• It is recommended that you call the receivers and confirm with them when sending important
documents.
1. Press the [Home] key on the top left of the control panel, and press the [Facsimile] icon on
the [Home] screen.
CJS113
2. Make sure "Ready" appears on the screen.
3. Press [Immed. TX].
4. Place the original into the ADF.
5. Select the scan settings you require.
92
Transmitting while Checking Connection to Destination (Immediate Transmission)
6. Specify a destination.
If you make a mistake, press the [Clear] key, and then enter again.
7. Press the [Start] key.
93
4. Fax
Canceling a Transmission
This section explains how to cancel a fax transmission.
Canceling a Transmission Before the Original Is Scanned
Use this procedure to cancel a transmission before pressing the [Start] key.
1. Press the [Reset] key.
CJN023
Canceling a Transmission While the Original Is Being Scanned
Use this procedure to cancel scanning or transmitting of the original while it is being scanned.
If you cancel a transmission using the standard memory transmission function, you need to follow a
different procedure to cancel the transmission. See p.95 "Canceling a Transmission After the Original
Is Scanned".
1. Press the [Stop] key.
CJN024
94
Canceling a Transmission
2. Press [Cancel Scanning] or [Cancel TX].
Depending on the transmission mode and function you use, either [Cancel Scanning] or [Cancel
TX] is displayed.
Canceling a Transmission After the Original Is Scanned
Use this procedure to cancel a transmission after the original is scanned.
You can cancel transmission of a file while the file is being sent, stored in memory, or if it fails to transmit.
All the scanned data is deleted from memory.
1. Press the [Stop] key.
CJN024
You can also press [TX/RX Status / Print], and then [Check / Stop Transmission File].
2. Press [Standby File List].
To cancel transmission of a file stored in the memory, press the [File List] tab.
3. Select the file you want to cancel.
If the desired file is not shown, press [ ] or [ ] to find it.
4. Press [Stop Transmission].
To cancel another file, repeat steps 3 through 4.
5. Press [OK].
6. Press [Exit].
After pressing [Check / Stop Transmission File] under [TX/RX Status / Print] in step 1, press [Exit]
twice.
95
4. Fax
Sending at a Specific Time (Send Later)
Using this function, you can instruct the machine to delay transmission of your fax document until a
specified later time.
This allows you to take advantage of off-peak telephone charges without having to be by the machine at
the time.
Use Memory Transmission for this function. Immediate Transmission is not possible.
• If the machine is switched off for about one hour, all fax documents stored in memory are lost. If
documents are lost for this reason, a Power Failure Report is automatically printed when the main
power switch is turned on. Use this report to check the list of lost documents. See "Turning Off the
Main Power / In the Event of Power Failure", Troubleshooting .
1. Press [TX Mode].
2. Press [Send Later].
3. Enter the time, and then press [ ].
(mainly Europe and Asia)
Enter the time (24 hour format) using the number keys.
(mainly North America)
Enter the time using the number keys, and then select [AM] or [PM].
When entering numbers smaller than 10, add a zero at the beginning.
4. Press [OK] twice.
96
Storing a Document
Storing a Document
You can store and send a document at the same time. You can also just store a document.
The following information can be set for the stored documents as necessary:
User Name
You can set this function if necessary to know who and what departments stored documents in the
machine. A user name can be selected from the Address Book or entered manually.
File Name
You can specify a name for a stored document. If you do not specify a name, scanned documents
will be automatically assigned names such as "FAX0001" or "FAX0002".
Password
You can set this function so as not to send to unspecified people. A four to eight digit number can
be specified as a password.
You can also change the file information after storing files.
1. Place the original, and then specify the scan settings you require.
Specify the "Original Orientation" setting correctly. If you do not, the top/bottom orientation of the
original will not be displayed correctly in the preview.
2. Press [Store File].
3. Select [Send & Store] or [Store Only].
Select [Send & Store] to send documents after they are stored.
Select [Store Only] to store documents.
97
4. Fax
4. Set the user name, file name, and password as necessary.
• User Name
Press [User Name], and then select a user name. To specify an unregistered user name, press
[Manual Entry], and then enter the name. After specifying a user name, press [OK].
• File Name
Press [File Name], enter a file name, and then press [OK].
• Password
Press [Password], enter a password using the number keys, and then press [OK]. Re-enter the
password for confirmation, and then press [OK].
5. Press [OK].
6. If you have selected [Send & Store], specify the receiver.
7. Press the [Start] key.
Sending Stored Documents
The machine sends documents stored with the facsimile function in the Document Server.
The documents stored in the Document Server can be sent again and again until they are deleted.
The stored documents are sent with the scan settings made when they were stored.
You cannot use the following transmission methods:
• Immediate Transmission
• Parallel Memory Transmission
• On Hook Dial
• Manual Dial
98
Storing a Document
1. Press [Select Stored File].
2. Select the documents to be sent.
When multiple documents are selected, they are sent in the order of selection.
• Press [User Name] to place the documents in order by programmed user name.
• Press [File Name] to place the documents in alphabetical order.
• Press [Date] to place the documents in order of programmed date.
• Press [Queue] to arrange the order of the documents to be sent.
To view details about stored documents, press [Details].
Press the Thumbnails key to switch the screen to thumbnail display.
3. If you select a document with a password, enter the password using the number keys,
and then press [OK].
4. When you want to add your originals to stored documents and send them all at once,
press [Original ] [ Stored File] or [Stored file ] [ Original].
When [Original ] [ Stored File] is pressed, the machine sends the originals, and then stored files.
When [Stored file ] [ Original] is pressed, the machine sends the stored files, and then originals.
5. Press [OK].
6. To add an original to stored documents, place the original, and then select any scan
settings you require.
7. Specify the destination, and then press the [Start] key.
99
4. Fax
Printing the Journal Manually
To print the Journal manually, select the printing method: "All", "Print per File No.", or "Print per User".
All
Prints the results of communications in the order made.
Print per File No.
Prints only the results of communications specified by file number.
Print per User
Prints the results of communications by individual senders.
1. Press [TX/RX Status / Print].
2. Press [Print Journal].
3. Select the printing method.
4. If you selected "Print per File No." in step 3, enter a 4-digit file number using the number
keys.
5. If you selected "Print per User" in step 3, select a user from the list, and then press [OK].
6. Press the [Start] key.
7. Press [Exit] twice.
100
5. Print
This chapter describes frequently used printer functions and operations. For the information not included
in this chapter, see Print on the supplied CD-ROM.
Quick Install
You can install the printer drivers easily from the CD-ROM provided with this machine.
Using Quick Install, the PCL 6 printer driver is installed under network environment, and the Standard
TCP/IP port will be set.
When the machine is connected to a client computer via parallel connection, the printer port is set to
[LPT1].
• Manage Printers permission is required to install the drivers. Log on as an Administrators group
member.
1. Quit all applications. (Do not close this manual.)
2. Insert the provided CD-ROM into the computer's CD-ROM drive.
If the [AutoPlay] dialog box appears, click [Run AUTORUN.EXE].
3. Select an interface language, and then click [OK].
4. Click [Quick Install].
5. The software license agreement appears in the [License Agreement] dialog box. After
reading the agreement, click [I accept the agreement.], and then click [Next].
6. Select the machine model you want to use in the [Select Printer] dialog box.
For network connection via TCP/IP, select the machine whose IP address is displayed in [Connect
To].
For parallel connection, select the machine whose printer port is displayed in [Connect To].
7. Click [Install].
8. Configure the user code, default printer, and shared printer as necessary.
9. Click [Continue].
The installation starts.
If the [User Account Control] dialog box appears, and then click [Yes] or [Continue].
10. Click [Finish].
When you are prompted to restart your computer, restart it by following the instructions that
appear.
11. Click [Exit] in the first window of the installer, and then take out the CD-ROM.
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5. Print
Displaying the Printer Driver Properties
This section explains how to open the printer driver properties from [Devices and Printers].
• Manage Printers permission is required to change the printer settings. Log on as an Administrators
group member.
• You cannot change the machine default settings for individual users. Settings made in the printer
properties dialog box are applied to all users.
1. On the [Start] menu, click [Devices and Printers].
2. Right-click the icon of the printer you want to use.
3. Click [Printer properties].
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Standard Printing
Standard Printing
• If you send a print job via USB 2.0 while the machine is in Low Power mode or Sleep mode, an
error message might appear when the print job is complete. In this case, check if the document was
printed.
When Using the PCL 6 Printer Driver
1. Click the WordPad menu button in the upper left corner of the window, and then click
[Print].
2. In the [Select Printer] list, select the printer you want to use.
3. Click [Preferences].
4. In the "Job Type:" list, select [Normal Print].
5. In the "Document Size:" list, select the size of the original to be printed.
6. In the "Orientation:" list, select [Portrait] or [Landscape] as the orientation of the original.
7. In the "Input Tray:" list, select the paper tray that contains the paper you want to print
onto.
If you select [Auto Tray Select] in the "Input Tray:" list, the source tray is automatically selected
according to the paper size and type specified.
8. In the "Paper Type:" list, select the type of paper that is loaded in the paper tray.
9. Select [Color] or [Black and White] in the "Color/ Black and White:" list.
10. If you want to print multiple copies, specify a number of sets in the "Copies:" box.
11. Click [OK].
12. Start printing from the application's [Print] dialog box.
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5. Print
Locked Print
Sending a Locked Print File
1. Click the WordPad menu button in the upper left corner of the window, and then click
[Print].
2. In the "Select Printer" list, select the printer you want to use.
3. Click [Preferences].
4. In the "Job Type:" list, click [Locked Print].
5. Click [Details...].
6. Enter a User ID in the "User ID:" box, and then enter a password in the "Password:" box.
7. Click [OK].
8. Change any other print settings if necessary.
9. Click [OK].
10. Start printing from the application's [Print] dialog box.
Printing a Locked Print File Using the Control Panel
• When printing is completed, the stored file will be deleted.
1. Press the [Home] key on the top left of the control panel, and press the [Printer] icon on
the [Home] screen.
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Locked Print
2. Press the [Print Jobs] tab.
3. Press [Locked Print Job].
4. Select the files you want to print.
You can select all the Locked Print files at once by pressing [Select All Jobs] after selecting a file.
5. Press [Print].
6. Enter the password using the number keys, and then press [OK].
7. To change the print settings of the document, press [Detailed Settings].
8. Enter the number of copies using the number keys if necessary, and then press [Print].
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5. Print
Hold Print
Sending a Hold Print File
1. Click the WordPad menu button in the upper left corner of the window, and then click
[Print].
2. In the "Select Printer" list, select the printer you want to use.
3. Click [Preferences].
4. In the "Job Type:" list, click [Hold Print].
5. Click [Details...].
6. Enter a User ID in the "User ID:" box.
You can optionally set a file name of a Hold Print file.
7. To specify the print time of the document, select the [Set Print Time] check box, and then
specify the time.
You can specify the time in 24-hour format.
8. Click [OK].
9. Change any other print settings if necessary.
10. Click [OK].
11. Start printing from the application's [Print] dialog box.
Printing a Hold Print File Using the Control Panel
• When printing is completed, the stored file will be deleted.
1. Press the [Home] key on the top left of the control panel, and press the [Printer] icon on
the [Home] screen.
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Hold Print
2. Press the [Print Jobs] tab.
3. Press [Hold Print Job].
4. Select the files you want to print.
You can select all the Hold Print files at once by pressing [Select All Jobs] after selecting a file.
5. Press [Print].
6. To change the print settings of the document, press [Detailed Settings].
7. Enter the number of copies using the number keys if necessary, and then press [Print].
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5. Print
Stored Print
Sending a Stored Print File
1. Click the WordPad menu button in the upper left corner of the window, and then click
[Print].
2. In the "Select Printer" list, select the printer you want to use.
3. Click [Preferences].
4. In the "Job Type:" list, select the print method to be used for Stored Print files.
You can select four methods of Stored Print:
To use the Stored Print (Shared) and Store and Print (Shared) functions, authentication must be
enabled beforehand. For details, see Security Guide .
• Stored Print
Stores the file in the machine and prints it later using the control panel.
• Store and Print
Prints the file at once and also stores the file in the machine.
• Stored Print (Shared)
Stores the file in the machine and allows any user who has print privileges to print the file later
using the control panel.
• Store and Print (Shared)
Prints the file immediately and also stores the file in the machine. Any user who has print
privileges can print any stored file afterward.
5. Click [Details...].
6. Enter a User ID in the "User ID:" box.
You can optionally set a file name and a password of a Stored Print file.
7. Click [OK].
8. Change any other print settings if necessary.
9. Click [OK].
10. Start printing from the application's [Print] dialog box.
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Stored Print
Printing a Stored Print File Using the Control Panel
• The stored documents are not deleted even after the printing has been completed. For the
procedure to delete the documents, see "Deleting Stored Print files", Print .
1. Press the [Home] key on the top left of the control panel, and press the [Printer] icon on
the [Home] screen.
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2. Press the [Print Jobs] tab.
3. Press [Stored Print Job].
4. Select the files you want to print.
You can select all the Stored Print files at once by pressing [Select All Jobs] after selecting a file.
5. Press [Print].
If you set the password in the printer driver, enter the password.
If multiple print files are selected, and some of these require a password, the machine prints files
that correspond to the entered password and files that do not require a password. The number of
files to be printed is displayed on the confirmation screen.
6. To change the print settings of the document, press [Detailed Settings].
7. Enter the number of copies using the number keys if necessary, and then press [Print].
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5. Print
110
6. Scan
This chapter describes frequently used scanner functions and operations. For the information not
included in this chapter, see Scan on the supplied CD-ROM.
Basic Procedure When Using Scan to Folder
• Before performing this procedure, refer to "Preparation for Sending by Scan to Folder", Scan
and confirm the details of the destination computer. Also refer to "Registering Folders", Connecting
the Machine/ System Settings , and register the address of the destination computer to the
address book.
1. Press the [Home] key on the top left of the control panel, and press the [Scanner] icon on
the [Home] screen.
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2. Make sure that no previous settings remain.
If a previous setting remains, press the [Clear Modes] key.
3. Press the [Folder] tab.
4. Place originals.
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6. Scan
5. If necessary, specify the scan settings according to the original to be scanned.
Example: Scanning the document in color/duplex mode, and saving as a PDF file.
• Press [Scan Settings], and then press [Full Colour: Text / Photo] in the [Original Type] tab.
• Press [Original Feed Type], and then press [2 Sided Original].
• Press [PDF] under [Send File Type / Name].
6. Specify the destination.
You can specify multiple destinations.
7. Press the [Start] key.
Creating a Shared Folder on a Computer Running Windows/Confirming a
Computer's Information
The following procedures explain how to create a shared folder on a computer running Windows, and
how to confirm the computer's information. In these examples, Windows 7 Professional is the operating
system, and the computer is a member in a network domain. Write down the confirmed information.
Step 1: Confirming the user name and computer name
Confirm the user name and the name of the computer you will send scanned documents to.
1. On the [Start] menu, point to [All Programs], then [Accessories], and then click on
[Command Prompt].
2. Enter the command "ipconfig/all", and then press the [Enter] key.
3. Confirm the name of the computer.
The computer's name is displayed under [Host Name].
You can also confirm the IPv4 address. The address displayed under [IP Address] is the IPv4
address of the computer.
4. Next, enter the command "set user", and then press the [Enter] key. (Be sure to put a
space between "set" and "user".)
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Basic Procedure When Using Scan to Folder
5. Confirm the user name.
The user name is displayed under [USERNAME].
Step 2: Creating a shared folder on a computer running Microsoft Windows
Create a shared destination folder in Windows and enable sharing. In the following procedure, a
computer which is running under Windows 7 Professional and participating in a domain is used as an
example.
• You must log in as an Administrators group member to create a shared folder.
• If "Everyone" is left selected in step 6, the created shared folder will be accessible by all users. This
is a security risk, so we recommend that you give access rights only to specific users. Use the
following procedure to remove "Everyone" and specify user access rights.
1. Create a folder, just as you would create a normal folder, in a location of your choice on
the computer.
2. Right-click the folder, and then click [Properties].
When using Windows XP, right-click the folder, and then click [Sharing and Security].
3. On the [Sharing] tab, select [Advanced Sharing...].
When using Windows XP, on the [Sharing] tab, select [Share this folder].
Proceed to step 5.
4. Click [Share this folder].
5. Click [Permissions].
6. In the [Group or user names:] list, select "Everyone", and then click [Remove].
7. Click [Add...].
8. In the [Select Users or Groups] window, click [Advanced...].
9. Specify one or more object types, select a location, and then click [Find Now].
10. From the list of results, select the groups and users you want to grant access to, and then
click [OK].
11. In the [Select Users or Groups] window, click [OK].
12. In the [Groups or user names:] list, select a group or user, and then, in the [Allow] column
of the permissions list, select either the [Full Control] or [Change] check box.
Configure the access permissions for each group and user.
13. Click [OK].
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6. Scan
Step 3: Specifying access privileges for the created shared folder
If you want to specify access privileges for the created folder to allow other users or groups to access
the folder, configure the folder as follows:
1. Right-click the folder created in above step 1, and then click [Properties].
2. On the [Security] tab, select [Edit...].
3. Click [Add...].
4. In the [Select Users or Groups] window, click [Advanced...].
5. Specify one or more object types, select a location, and then click [Find Now].
6. From the list of results, select the groups and users you want to grant access to, and then
click [OK].
7. In the [Select Users or Groups] window, click [OK].
8. In the [Groups or user names:] list, select a group or user, and then, in the [Allow] column
of the permissions list, select either the [Full Control] or [Change] check box.
9. Press [OK] twice.
Registering an SMB Folder
1. Press the [User Tools/Counter] key.
2. Press [Address Book Management].
3. Check that [Program / Change] is selected.
4. Press [New Program].
5. Press [Change] under "Name".
The name entry display appears.
6. Enter the name, and then press [OK].
7. Press the key for the classification you want to use under "Select Title".
The keys you can select are as follows:
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Basic Procedure When Using Scan to Folder
• [Frequent]: Added to the page that is displayed first.
• [AB], [CD], [EF], [GH], [IJK], [LMN], [OPQ], [RST], [UVW], [XYZ], [1] to [10]: Added to the
list of items in the selected title.
You can select [Frequent] and one more key for each title.
8. Press [Auth. Info], and then press [ Next].
9. Press [Specify Other Auth. Info] on the right side of "Folder Authentication".
When [Do not Specify] is selected, the SMB User Name and SMB Password that you have
specified in "Default User Name / Password (Send)" of File Transfer settings are applied.
10. Press [Change] under "Login User Name".
11. Enter the login user name of the destination computer, and then press [OK].
12. Press [Change] under "Login Password".
13. Enter the password of the destination computer, and then press [OK].
14. Enter the password again to confirm, and then press [OK].
15. Press [Folder].
16. Check that [SMB] is selected.
17. Press [Change] or [Browse Network], and then specify the folder.
To specify a folder, you can either enter the path manually or locate the folder by browsing the
network.
18. Press [Connection Test] to check the path is set correctly.
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6. Scan
19. Press [Exit].
If the connection test fails, check the settings, and then try again.
20. Press [OK].
21. Press [Exit].
22. Press the [User Tools/Counter] key.
Locating the SMB folder manually
1. Press [Change] under "Path".
2. Enter the path where the folder is located.
For example: if the name of the destination computer is "User", and the folder name is "Share", the
path will be \\User\Share.
If the network does not allow automatic obtaining of IP addresses, include the destination
computer’s IP address in the path. For example: if the IP address of the destination computer is
"192.168.0.191", and the folder name is "Share", the path will be \\192.168.0.191\Share.
3. Press [OK].
If the format of the entered path is not correct, a message appears. Press [Exit], and then enter the
path again.
Locating the SMB folder using Browse Network
1. Press [Browse Network].
The client computers sharing the same network as the machine appear.
Network display only lists client computers you are authorized to access.
2. Select the group that contains the destination computer.
3. Select the computer name of the destination computer.
Shared folders under it appear.
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Basic Procedure When Using Scan to Folder
You can press [Up One Level] to switch between levels.
4. Select the folder you want to register.
5. Press [OK].
Deleting an SMB Registered Folder
1. Press the [User Tools/Counter] key.
2. Press [Address Book Management].
3. Check that [Program / Change] is selected.
4. Select the name whose folder you want to delete.
Press the name key, or enter the registered number using the number keys.
You can search by the registered name, user code, fax number, folder name, e-mail address, or IPFax destination.
5. Press [Folder].
6. Press the protocol which is not currently selected.
A confirmation message appears.
7. Press [Yes].
8. Press [OK].
9. Press [Exit].
10. Press the [User Tools/Counter] key.
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6. Scan
Entering the Path to the Destination Manually
1. Press [Manual Entry].
2. Press [SMB].
3. Press [Manual Entry] on the right side of the path field.
4. Enter the path for the folder.
In the following example path, the shared folder name is "user" and the computer name is
"desk01":
\\desk01\user
5. Press [OK].
6. Depending on the destination setting, enter the user name for logging in to the computer.
Press [Manual Entry] to the right of the user name field to display the soft keyboard.
7. Depending on the destination setting, enter the password for logging in to the computer.
Press [Manual Entry] for the password to display the soft keyboard.
8. Press [Connection Test].
A connection test is performed to check whether the specified shared folder exists.
9. Check the connection test result, and then press [Exit].
10. Press [OK].
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Basic Procedure for Sending Scan Files by E-mail
Basic Procedure for Sending Scan Files by Email
1. Press the [Home] key on the top left of the control panel, and press the [Scanner] icon on
the [Home] screen.
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2. Make sure that no previous settings remain.
If a previous setting remains, press the [Clear Modes] key.
3. Press the [E-mail] tab.
4. Place originals.
5. If necessary, specify the scan settings according to the original to be scanned.
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6. Scan
Example: Scanning the document in color/duplex mode, and saving as a PDF file.
• Press [Scan Settings], and then press [Full Colour: Text / Photo] in the [Original Type] tab.
• Press [Original Feed Type], and then press [2 Sided Original].
• Press [PDF] under [Send File Type / Name].
6. Specify the destination.
You can specify multiple destinations.
7. To specify the e-mail sender, press [Sender Name].
8. To use Message Disposition Notification, press [Recept. Notice].
If you select [Recept. Notice], the selected e-mail sender will receive e-mail notification when the email recipient has opened the e-mail.
9. Press the [Start] key.
Registering an E-mail Destination
1. Press the [User Tools/Counter] key.
2. Press [Address Book Management].
3. Check that [Program / Change] is selected.
4. Press [New Program].
5. Press [Change] under "Name".
The name entry display appears.
6. Enter the name, and then press [OK].
7. Press the key for the classification you want to use under "Select Title".
The keys you can select are as follows:
• [Frequent]: Added to the page that is displayed first.
• [AB], [CD], [EF], [GH], [IJK], [LMN], [OPQ], [RST], [UVW], [XYZ], [1] to [10]: Added to the
list of items in the selected title.
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Basic Procedure for Sending Scan Files by E-mail
You can select [Frequent] and one more key for each title.
8. Press [E-mail].
9. Press [Change] under "E-mail Address".
10. Enter the e-mail address.
11. Press [OK].
12. Select [E-mail / Internet Fax Destination] or [Internet Fax Destination Only].
If [E-mail / Internet Fax Destination] is specified, registered e-mail addresses appear in both the
internet fax address display and E-mail address display on the fax function screen, and in the
address display on the scanner function screen.
If [Internet Fax Destination Only] is specified, registered e-mail addresses only appear in the
internet fax display on the fax function screen.
13. If you want to use Internet fax, specify whether or not to use "Send via SMTP Server".
14. Press [OK].
15. Press [Exit].
16. Press the [User Tools/Counter] key.
Deleting an E-mail Destination
1. Press the [User Tools/Counter] key.
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6. Scan
2. Press [Address Book Management].
3. Check that [Program / Change] is selected.
4. Select the name whose e-mail address you want to delete.
Press the name key, or enter the registered number using the number keys. You can search by the
registered name, user code, fax number, folder name, e-mail address, or IP-Fax destination.
5. Press [E-mail].
6. Press [Change] under "E-mail Address".
7. Press [Delete All], and then press [OK].
8. Press [OK].
9. Press [Exit].
10. Press the [User Tools/Counter] key.
Entering an E-mail Address Manually
1. Press [Manual Entry].
2. Enter the e-mail address.
3. Press [OK].
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Basic Procedure for Storing Scan Files
Basic Procedure for Storing Scan Files
• You can specify a password for each stored file. Files that are not password-protected can be
accessed by other users on the same local area network using DeskTopBinder. We recommend
that you protect stored files from unauthorized access by specifying passwords.
• Scan file stored in the machine may be lost if some kind of failure occurs. We advise against using
the hard disk to store important files. The supplier shall not be responsible for any damage that may
result from the loss of files. For long-term storage of files, we recommend the use of DeskTopBinder.
For details, contact your local dealer, or see the documentation for DeskTopBinder.
1. Press the [Home] key on the top left of the control panel, and press the [Scanner] icon on
the [Home] screen.
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2. Make sure that no previous settings remain.
If a previous setting remains, press the [Clear Modes] key.
3. Place originals.
4. Press [Store File].
5. Press [Store to HDD].
6. If necessary, specify file information, such as [User Name], [File Name], and [Password].
• User Name
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6. Scan
Press [User Name], and then select a user name. To specify an unregistered user name, press
[Manual Entry], and then enter the name. After specifying a user name, press [OK].
• File Name
Press [File Name], enter a file name, and then press [OK].
• Password
Press [Password], enter a password, and then press [OK]. Re-enter the password for
confirmation, and then press [OK].
7. Press [OK].
8. If necessary, press [Scan Settings] to specify scanner settings such as resolution and scan
size.
9. Press the [Start] key.
Checking a Stored File Selected from the List
This section explains how to preview a file selected from the list of stored files.
1. Press [Select Stored File].
2. From the list of stored files, select the file you want to check.
You can select more than one file.
3. Press [Preview].
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Specifying the File Type
Specifying the File Type
This section explains the procedure for specifying the file type of a file you want to send.
File types can be specified when sending files by e-mail or Scan to Folder, sending stored files by e-mail
or Scan to Folder, and saving files on a removable memory device.
You can select one of the following file types:
• Single Page: [TIFF / JPEG], [PDF], [High Compression PDF] ,[PDF/A]
If you select a single-page file type when scanning multiple originals, one file is created for each
single page and the number of files sent is the same as the number of pages scanned.
• Multi-page: [TIFF], [PDF], [High Compression PDF] ,[PDF/A]
If you select a multi-page file type when scan multiple originals, scanned pages are combined and
sent as a single file.
Selectable file types differ depending on the scan settings and other conditions. For details about
file types, see "Notes About and Limitations of File Types", Scan .
1. Press [Send File Type / Name].
2. Select a file type.
3. Press [OK].
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6. Scan
Specifying Scan Settings
1. Press [Scan Settings].
2. Specify resolution, scan size, and other settings, as required.
3. Press [OK].
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7. Document Server
This chapter describes frequently used Document Server functions and operations. For the information
not included in this chapter, see Copy/ Document Server on the supplied CD-ROM.
Storing Data
This section describes the procedure for storing documents on the Document Server.
• A document accessed with a correct password remains selected even after operations are
complete, and it can be accessed by other users. After the operation, be sure to press the [Reset]
key to cancel the document selection.
• The user name registered to a stored document in the Document Server is to identify the document
creator and type. It is not to protect confidential documents from others.
• When turning on the fax transmission or scanning by the scanner, make sure that all other
operations are ended.
File Name
A file name such as "COPY0001" and "COPY0002" is automatically attached to the scanned
document. You can change the file name.
User Name
You can register a user name to identify the user or user group that stored the documents. To assign
it, select the user name registered in the Address Book, or enter the name directly. Depending on
the security setting, [Access Privileges] may appear instead of [User Name]. For details about the
Address Book, see "Registering Addresses and Users for Facsimile/Scanner Functions",
Connecting the Machine/ System Settings .
Password
To prevent unauthorized printing, you can specify a password for any stored document. A
protected document can only be accessed if its password is entered. If a password is specified for
the documents, the key icon appears on the left side of the file name.
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7. Document Server
1. Press the [Home] key on the top left of the control panel, and press the [Document Server]
icon on the [Home] screen.
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2. Press [To Scanning Screen].
3. Press [User Name].
4. Specify a user name, and then press [OK].
The user names shown are names that were registered in the Address Book. To specify a name not
shown in the screen, press [Manual Entry], and then enter a user name.
5. Press [File Name].
6. Enter a file name, and then press [OK].
7. Press [Password].
8. Enter a password with the number keys, and then press [OK].
You can use four to eight digits for the password.
9. For double-check, enter the password again, and then press [OK].
10. Place the original.
11. Specify the original scanning conditions.
12. Press the [Start] key.
The original is scanned. The document is saved in the Document Server.
After scanning, a list of stored documents will be displayed. If the list does not appear, press [Finish
Scanning].
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Printing Stored Documents
Printing Stored Documents
Prints stored documents on the Document Server.
The items you can specify on the printing screen are as follows:
• Paper tray
• The number of prints
• [Finishing] ([Sort] / [Rotate Sort] / [Stack] / [Staple] / [Punch])
• [Cover/Slip Sheet] ([Front Cover], [Front/Back Cover], [Designate/Chapter], [Slip Sheet])
• [Edit / Stamp] ([Margin Adj.], [Stamp])
• [2 Sided Copy Top to Top], [2 Sided Copy Top to Bottom], [Booklet], [Magazine]
For details about each function, see Copy/ Document Server
.
1. Select a document to be printed.
2. When printing two or more documents at a time, repeat step 1.
Up to 30 documents can be printed.
3. When specifying printing conditions, press [To Printing Screen].
4. Configure print settings.
5. Enter the number of print copies with the number keys.
The maximum quantity that can be entered is 999.
6. Press the [Start] key.
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7. Document Server
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8. Web Image Monitor
This chapter describes frequently used Web Image Monitor functions and operations. For the
information not included in this chapter, see Connecting the Machine/ System Settings on the
supplied CD-ROM or Web Image Monitor Help.
Displaying Top Page
This section explains the Top Page and how to display Web Image Monitor.
• When entering an IPv4 address, do not begin segments with zeros. For example: If the address is
"192.168.001.010", you must enter it as "192.168.1.10".
1. Start your Web browser.
2. Enter "http://(machine's IP address or host name)/" in your Web browser's URL bar.
Top Page of Web Image Monitor appears.
If the machine's host name has been registered on the DNS or WINS server, you can enter it.
When setting SSL, a protocol for encrypted communication, under environment which server
authentication is issued, enter "https://(machine's IP address or host name)/".
Web Image Monitor is divided into the following areas:
2
3
1
4
5
CKD001
1. Menu area
If you select a menu item, its content will be shown.
2. Header area
The dialog box for switching to the user mode and administrator mode appears, and each mode's menu will
be displayed.
The link to Help and dialog box for keyword search appears.
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8. Web Image Monitor
3. Refresh/Help
(Refresh): Click
at the upper right in the work area to update the machine information. Click the Web
browser's [Refresh] button to refresh the entire browser screen.
(Help): Use Help to view or download Help file contents.
4. Basic Information area
Displays the basic information of the machine.
5. Work area
Displays the contents of the item selected in the menu area.
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Viewing Received Fax Documents Using Web Image Monitor
Viewing Received Fax Documents Using Web
Image Monitor
1. Start Web Image Monitor.
2. Click [Fax Received File] on the [Print Job/Stored File] menu in the left pane.
3. If you have programmed a user code for the stored reception file, enter the code, and
then press [OK].
If the programmed user code was deleted from the Address Book, a message indicating incorrect
user code entry appears. If this is the case, reprogram a user code.
4. Click the property icon
of the desired fax document.
5. View the content of the fax document.
6. To download the received fax document, select [PDF], [PDF/A], or [Multi-page: TIFF],
and then click [Download].
When you select [PDF], make the necessary "PDF File Security Settings" before clicking
[Download]. Adobe Acrobat Reader/Adobe Reader starts and the selected document is
displayed.
7. Quit Web Image Monitor.
133
8. Web Image Monitor
134
9. Adding Paper and Toner
This chapter describes how to load paper into the paper tray and recommended paper sizes and types.
Loading Paper into Paper Trays
Every paper tray is loaded in the same way.
In the following example procedure, paper is loaded into tray 2.
•
(mainly Europe and Asia)
Tray 1 can hold A4 paper only. If you want to print on A5 , B5 JIS , or 81/2 × 11 from tray
1, contact your service representative.
•
(mainly North America)
Tray 1 can hold 81/2 × 11 paper only. If you want to print on A4 , A5 , or B5 JIS from tray
1, contact your service representative.
• If a paper tray is pushed vigorously when putting it back into place, the position of the tray's side
fences may slip out of place.
• Check the paper edges are aligned at the right side.
• When loading a low number of sheets, be sure not to squeeze the side fences in too tightly. If the
side fences are squeezed too tightly against the paper, the edges may crease, thin paper may
wrinkle, or the paper may be misfed.
1. Carefully pull out the paper tray until it stops.
CJW011
2. Square the paper and load it print side up.
Do not stack paper over the limit mark.
135
9. Adding Paper and Toner
CJW012
3. Carefully push the paper tray fully in.
• Various sizes of paper can be loaded in trays 2–4 by adjusting the positions of side fences and
end fence. For details, see "Changing the Paper Size in Trays 2-4", Paper Specifications and
Adding Paper .
• You can load envelopes in trays 2–4. Envelopes must be loaded in a specific orientation. For
details, see p.157 "Envelopes".
136
Loading Paper into the Bypass Tray
Loading Paper into the Bypass Tray
Use the bypass tray to use OHP transparencies, adhesive labels, translucent paper, and paper that
cannot be loaded in the paper trays.
• The maximum number of sheets you can load at the same time depends on paper type. Load only
as much paper as can be held between the paper guides on the bypass tray. For the maximum
number of sheets you can load, see p.148 "Recommended Paper Sizes and Types".
1. Open the bypass tray.
CJW013
2. Insert the paper face down until you hear the beep.
3. While pressing down the release lever, align the paper guides to the paper size.
If the guides are not flush against the paper, images might be skewed or paper misfeeds might
occur.
CJW014
• When you use the bypass tray, it is recommended to set the paper direction to
.
• When copying from the bypass tray, see "Copying from the Bypass Tray", Copy/ Document
Server . When printing from a computer, see p.138 "Settings to Use the Bypass Tray under the
Printer Function".
137
9. Adding Paper and Toner
• Certain types of paper might not be detected properly when placed on the bypass tray. If this
happens, remove the paper and place it on the bypass tray again.
• Pull the extender out when loading sheets larger than A4 , 81/2 × 11
in the bypass tray.
• When the [Panel Key Sound] is turned off, it does not sound if you insert paper into the bypass tray.
For details about [Panel Key Sound], see "System Settings", Connecting the Machine/ System
Settings .
• If the machine stops detecting paper sizes while copying or printing, remove the paper and reload
it.
• When loading thick paper, thin paper, or OHP transparencies, specify the paper size and the
paper type.
• Letterhead paper must be loaded in a specific orientation. See, "Loading Orientation-Fixed Paper
or Two-Sided Paper", Paper Specifications and Adding Paper .
• You can load envelopes into the bypass tray. Envelopes must be loaded in a specific orientation.
For details, see p.157 "Envelopes".
Settings to Use the Bypass Tray under the Printer Function
• If you select [Machine Setting(s)] in [Bypass Tray] under [Tray Setting Priority] in [System] of the
Printer Features menu, the settings made using the control panel have priority over the printer driver
settings. For details, see "System", Print .
• The default setting of [Bypass Tray] is [Driver / Command].
• Settings remain valid until they are changed. After printing, be sure to clear settings for the next
user.
• For details about setting printer drivers, see "Printing Documents", Print
• [Auto Detect] is the default setting for [Printer Bypass Paper Size].
138
.
Loading Paper into the Bypass Tray
Setting the paper size using the control panel
1. Press the [User Tools/Counter] key.
CJS039
2. Press [Tray Paper Settings].
3. Press [Printer Bypass Paper Size].
4. Select the paper size.
5. Press [OK].
6. Press the [User Tools/Counter] key.
• When loading thick paper, thin paper, or OHP transparencies, specify the paper size and the
paper type.
139
9. Adding Paper and Toner
Setting custom size paper using the control panel
1. Press the [User Tools/Counter] key.
CJS039
2. Press [Tray Paper Settings].
3. Press [Printer Bypass Paper Size].
4. Press [Custom Size].
If a custom size is already set, press [Change Size].
5. Press [Vertical], enter the size of the paper using the number keys, and then press [ ].
6. Press [Horizontal], enter the size of the paper using the number keys, and then press [ ].
7. Press [OK] twice.
8. Press the [User Tools/Counter] key.
• When loading thick paper, thin paper, or OHP transparencies, specify the paper size and the
paper type.
Setting thick paper, thin paper, or OHP transparencies using the control panel
• Certain types of OHP transparencies for color printing cannot be used. For details about types that
can be used, contact your sales or service representative.
• Use A4
or 81/2 × 11
size OHP transparencies, and specify their size.
• When you load OHP transparencies, check the front and back of the sheets, and place them
correctly.
• When printing onto OHP transparencies, remove printed sheets one by one.
140
Loading Paper into the Bypass Tray
1. Press the [User Tools/Counter] key.
CJS039
2. Press [Tray Paper Settings].
3. Press [ Next].
4. Press [Paper Type: Bypass Tray].
5. Select the proper items, according to the paper type you want to set.
• Press [OHP (Transparency)] on the [Paper Type] area when loading OHP transparencies.
• To load thin or thick paper, press [Do not Display] on the [Paper Type] area, and then select
the appropriate paper thickness in the [Paper Thickness] area.
6. Press [OK].
7. Press the [User Tools/Counter] key.
• We recommend that you use specified OHP transparencies.
• For details about paper thickness, see "System Settings", Connecting the Machine/ System Settings
.
141
9. Adding Paper and Toner
Loading Paper into the Small Size Paper Tray
• Check the paper edges are aligned at the right side.
• If a paper tray is pushed vigorously when putting it back into place, the position of the tray's side
fences may slip out of place.
• When loading a low number of sheets, be sure not to squeeze the side fences in too tightly. If the
side fences are squeezed too tightly against the paper, the edges may crease, thin paper may
wrinkle, or the paper may be misfed.
1. Carefully pull out the paper tray until it stops.
CJW027
2. Square the paper and load it print side up.
Do not stack paper over the limit mark.
CJW028
3. Carefully push the paper tray fully in.
• For details about how to install the small size paper tray, see "Installing the Small Size Paper Tray",
Getting Started .
142
Loading Paper into the Small Size Paper Tray
• Various sizes of paper can be loaded in the small size paper tray by adjusting the positions of side
fences and end fence. For details, see "Changing the Paper Size in the Small Size Paper Tray",
Paper Specifications and Adding Paper .
• You can load envelopes into the small size paper tray. When loading envelopes, place them in the
correct orientation. For details, see p.157 "Envelopes".
143
9. Adding Paper and Toner
Loading Paper into Tray 3 (LCT)
• When paper loaded in the right side of Tray 3 (LCT) runs out, paper on the left is automatically
shifted to the right. Do not pull out Tray 3 (LCT) while the tray is moving paper; wait until sounds
stop coming from the tray.
• For the right stack, align the right edge of the paper with the right edge of the tray. For the left
stack, align the left edge of the paper to the left edge of the tray.
•
(mainly Europe and Asia)
Tray 3 (LCT) can hold A4 paper only. If you want to print on 81/2 × 11 from Tray 3 (LCT),
contact your service representative.
•
(mainly North America)
Tray 3 (LCT) can hold 81/2 × 11 paper only. If you want to print on A4 from Tray 3 (LCT),
contact your service representative.
1. Carefully pull out Tray 3 (LCT) until it stops.
CJW015
2. Square the paper and load it print side up.
Do not stack paper over the limit mark.
• Whole tray pulled out
CJW016
144
Loading Paper into Tray 3 (LCT)
• Left half of the tray pulled out
CJW017
3. Carefully push the paper tray fully in.
• You can load paper even if Tray 3 (LCT) is in use. It is okay to pull out the left half of the tray while
Tray 3 (LCT) is in use.
145
9. Adding Paper and Toner
Loading Paper into the Large Capacity Tray
(LCT)
•
(mainly Europe and Asia)
The large capacity tray (LCT) can hold A4 paper only. If you want to print on 81/2 × 11 or B5
JIS from the large capacity tray (LCT), contact your service representative.
•
(mainly North America)
The large capacity tray (LCT) can hold 81/2 × 11 paper only. If you want to print on A4 or B5
JIS from the large capacity tray (LCT), contact your service representative.
1. Open the right cover of the large capacity tray (LCT).
CJW018
2. Load paper into the paper tray with the print side down and place it against the left side
of the tray.
Do not stack paper over the limit mark.
CJW019
3. Press the [Down] key.
The bottom plate is moving down.
146
Loading Paper into the Large Capacity Tray (LCT)
CJW020
4. Load paper by repeating steps 2 and 3.
5. Close the right cover of the large capacity tray (LCT).
147
9. Adding Paper and Toner
Recommended Paper Sizes and Types
This section describes recommended paper sizes and types.
• If you use damp or curled paper, a staple clogging or paper jam may occur.
• Do not use paper designed for inkjet printers, as these may stick to the fusing unit and cause a
misfeed.
• When you load OHP transparencies, check the front and back of the sheets, and place them
correctly, or a misfeed might occur.
• For details about and recommendations concerning thick paper, see p.156 "Thick Paper".
• For details about various details about and recommendations concerning envelopes, see p.157
"Envelopes".
Tray 1
Paper type and weight
52–256 g/m2 (14 lb. Bond–140
lb. Index)
Paper size
Paper capacity
550 sheets
A4
Thin Paper–Thick Paper 3
81/2 × 11
52–256 g/m2 (14 lb. Bond–140
lb. Index)
*1
Thin Paper–Thick Paper 3
A5 , B5 JIS , 81/2 × 11
550 sheets
A4 , A5 , B5 JIS
*1 To load paper any of the sizes specified above, contact your service representative.
148
Recommended Paper Sizes and Types
Trays 2–4
Paper type and weight
52–256 g/m2 (14 lb. Bond–140
lb. Index)
Paper size
Paper sizes that can be
detected automatically:
Paper capacity
550 sheets
Thin Paper–Thick Paper 3
A3 , A4
, B5 JIS
, A5 , B4 JIS
, 81/2 × 11
A4 , A5 , B5 JIS , 11 ×
17 , 81/2 × 14 , 81/2 ×
11
, 71/4 × 101/2
52–256 g/m2 (14 lb. Bond–140
lb. Index)
Select the paper size using
the System Settings menu:
550 sheets
Thin Paper–Thick Paper 3
11 × 17 , 81/2 × 14 ,
81/2 × 13 , 81/2 × 11 ,
81/4 × 14 , 81/4 × 13 ,
8 × 13 , 8 × 10 , 71/4 ×
101/2
, 8K , 16K
,
11 × 15 , 10 × 14
A3 , A4 , B4 JIS , B5
JIS , 81/2 × 13 , 81/4 ×
14 , 81/4 × 13 , 8 × 13
, 8 × 10 , 71/4 × 101/2
, 8K , 16K
, 11 × 15
, 10 × 14
149
9. Adding Paper and Toner
Paper type and weight
52–256 g/m2 (14 lb. Bond–140
lb. Index)
Thin Paper–Thick Paper 3
Paper size
Custom size:
Paper capacity
550 sheets
Vertical: 182.0–297.0 mm
*1
Horizontal: 148.0–432.0
mm
Vertical: 7.17–11.69 inches
*1
Horizontal: 5.83–17.00
inches
Envelopes
Select the paper size using
the System Settings menu:
50 sheets *2
41/8 × 91/2 , C5 Env
*1 When loading paper with a vertical length of more than 279 mm (11.0 inches) in trays 2–4, use paper
that has a horizontal width of 420 mm (16.6 inches) or less.
*2 Load envelopes with their flaps fully open.
Small size paper tray (trays 2–4)
Paper type and weight
150
Paper size
52–256 g/m2 (14 lb. Bond–140
lb. Index)
Select the paper size using
the System Settings menu:
Thin Paper–Thick Paper 3
A4 , A5
, A6 , B5 JIS
, B6 JIS , 81/2 × 11 ,
71/4 × 101/2 , 51/2 ×
81/2
Paper capacity
550 sheets
Recommended Paper Sizes and Types
Paper type and weight
Paper size
52–256 g/m2 (14 lb. Bond–140
lb. Index)
Custom size:
Thin Paper–Thick Paper 3
Vertical: 100.0–220.0 mm
Paper capacity
550 sheets
Horizontal: 148.0–432.0
mm
Vertical: 3.94–8.66 inches
Horizontal: 5.83–17.00
inches
Envelopes
Select the paper size using
the System Settings menu:
41/8 × 91/2 , 37/8 ×
71/2
, C5 Env , C6
Env
, DL Env
•
: 50 sheets *1
•
:
Double flap: 15
sheets *2
Single flap: 25
sheets *2
*1 Load envelopes with their flaps opened.
*2 Load envelopes with their flaps closed.
Bypass tray
Paper type and weight
52–300 g/m2 (14 lb.
Bond–110 lb. Cover)
Thin Paper–Thick
Paper 4
Paper size
Paper capacity
Paper sizes that can be detected
automatically:
• Thin Paper–Middle
Thick: 100 sheets
A3 , A4
• Thick Paper 1: 40
sheets
, A5
, A6
11 × 17 , 81/2 × 11
, 51/2 × 81/2
• Thick Paper 2–Thick
Paper 3: 20 sheets
• Thick Paper 4: 16
sheets
151
9. Adding Paper and Toner
Paper type and weight
Paper size
52–300 g/m2 (14 lb.
Bond–110 lb. Cover)
*1
Thin Paper–Thick
Paper 4
B4 JIS , B5 JIS
Paper capacity
• Thin Paper–Middle
Thick: 100 sheets
, B6 JIS ,
11 × 17 , 81/2 × 14 , 81/2 × 11
,
51/2 × 81/2 , 81/2 × 13 , 81/4 × 13
, 71/4 × 101/2
, 11 × 15 , 10 ×
14 , 81/4 × 14 , 8 × 10 , 8 × 13 ,
8K , 16K
, 12 × 18
• Thick Paper 1: 40
sheets
• Thick Paper 2–Thick
Paper 3: 20 sheets
• Thick Paper 4: 16
sheets
A3 , A4
, A5
, A6 , B4 JIS ,
B5 JIS
, B6 JIS ,
81/2 × 14 , 81/2 × 13 , 81/4 × 13 ,
71/4 × 101/2
, 11 × 15 , 10 × 14
1
, 8 /4 × 14 , 8 × 10 , 8 × 13 , 8K
, 16K
, 12 × 18
52–300 g/m2 (14 lb.
Bond–110 lb. Cover)
Custom size *2:
• Thin Paper–Middle
Thick: 100 sheets
Thin Paper–Thick
Paper 4
Vertical: 90.0–305.0 mm
• Thick Paper 1: 40
sheets
Horizontal: 148.0–457.2 mm *3, *4
Vertical: 3.55–12.00 Inches
Horizontal: 5.83–18.00 inches *3, *4
, 81/2 × 11
• Thick Paper 2–Thick
Paper 3: 20 sheets
• Thick Paper 4: 16
sheets
OHP transparencies
A4
50 sheets
Translucent paper
A3 , A4
Label paper (adhesive
labels)
B4 JIS , A4
30 sheets
Envelopes
*1
10 sheets
, B4 JIS , B5 JIS
41/8 × 91/2
, 37/8 × 71/2
Env
, C6 Env
, DL Env
1 sheet
, C5
*1 Select the paper size. For copier mode, see "Copying onto Regular Size Paper from the Bypass Tray",
Copy/ Document Server . For printer mode, see p.139 "Setting the paper size using the control
panel".
152
Recommended Paper Sizes and Types
*2 Enter the paper size. For copier mode, see "Copying onto Custom Size Paper from the Bypass Tray",
Copy/ Document Server . For printer mode, see p.140 "Setting custom size paper using the control
panel".
*3 In printer or facsimile mode, the maximum horizontal length of the custom size is 600.0 mm (23.62
inches).
*4 Paper that has a horizontal length of 432 mm (17.1 inches) or more is prone to creasing, feed failures,
and jamming.
Tray 3 (LCT)
Paper type and weight
52–256 g/m2 (14 lb. Bond–140
lb. Index)
Paper size
Paper capacity
1,000 sheets × 2
A4
Thin Paper–Thick Paper 3
81/2 × 11
52–256 g/m2 (14 lb. Bond–140
lb. Index)
*1
Thin Paper–Thick Paper 3
81/2 × 11
1,000 sheets × 2
A4
*1 To load paper any of the sizes specified above, contact your service representative.
Large capacity tray (LCT)
Paper type and weight
60–216 g/m2 (16 lb. Bond–80 lb.
Cover)
Paper size
Paper capacity
1,200 sheets
A4
Plain Paper–Thick Paper 2
81/2 × 11
60–216 g/m2 (16 lb. Bond–80 lb.
Cover)
*1
Plain Paper–Thick Paper 2
B5 JIS , 81/2 × 11
1,200 sheets
A4 , B5 JIS
*1 To load paper any of the sizes specified above, contact your service representative.
153
9. Adding Paper and Toner
Paper Thickness
Paper Thickness *1
Paper weight
Thin Paper *2
52–59 g/m2 (14–15 lb. Bond)
Plain Paper 1
60–74 g/m2 (16–20 lb. Bond)
Plain Paper 2
75–81 g/m2 (20 lb. Bond)
Middle Thick
82–105 g/m2 (20–28 lb. Bond)
Thick Paper 1
106–169 g/m2 (28 lb. Bond–90 lb. Index)
Thick Paper 2
170–220 g/m2 (65–80 lb. Cover)
Thick Paper 3
221–256 g/m2 (80 lb. Cover–140 lb. Index)
Thick Paper 4
257–300 g/m2 (140 lb. Index–110 lb.
Cover)
*1 Print quality will decrease if the paper you are using is close to the minimum or maximum weight.
Change the paper weight setting to thinner or thicker.
*2 Depending on the type of thin paper, the edges may crease or the paper may be misfed.
• Certain types of paper produce noise when delivered. This noise does not indicate a problem and
print quality is unaffected. (Glossy paper and OHP transparencies can produce noise when
delivered.)
• The paper capacity described in the tables above is an example. Actual paper capacity might be
lower, depending on the paper type.
• When loading paper, make sure the stack height does not exceed the limit mark of the paper tray.
• If multiple sheet feeding occurs, fan sheets thoroughly or load sheets one by one from the bypass
tray.
• Flatten out curled sheets before loading them.
• When loading envelopes, see p.157 "Envelopes".
• When loading thick paper of 106–300 g/m2 (28 lb. Bond–110 lb. Cover), see p.156 "Thick
Paper".
• When copying or printing onto letterhead paper, the paper placing orientation is different
depending on which function you are using. See "Loading Orientation-Fixed Paper or Two-Sided
Paper", Paper Specifications and Adding Paper .
• The copy/print speed is slower than usual when copying or printing on thick paper of 106–300
g/m2 (28 lb. Bond–110 lb. Cover) or glossy sheets, or if resolution is set to 1200 dpi.
154
Recommended Paper Sizes and Types
• If you load paper of the same size and same type in two or more trays, the machine automatically
shifts to the other tray when the first tray in use runs out of paper. This function is called Auto Tray
Switching. (However, if the paper type of one tray is recycled or special paper, the settings of the
other trays must be the same for the Auto Tray Switching function to work.) This saves interrupting a
copy run to replenish paper when making a large number of copies. You can set the paper type of
the paper trays under [Paper Type: Tray 1]–[Paper Type: Tray 4], [Paper Type: Bypass Tray], and
[Paper Type: LCT]. See "System Settings", Connecting the Machine/ System Settings . For the
setting procedure of the Auto Tray Switching function, see "Copier / Document Server Features",
Copy/ Document Server .
• When loading label paper:
• We recommend that you use specified label paper.
• It is recommended to place one sheet at a time.
• Press [Bypass], and the [ ] key, and then select [Thick Paper 1], [Thick Paper 2], [Thick
Paper 3], or [Thick Paper 4] for [Paper Type].
• When loading OHP transparencies:
• When copying onto OHP transparencies, see "Copying onto OHP Transparencies", Copy/
Document Server .
• When printing on OHP transparencies from the computer, see p.140 "Setting thick paper, thin
paper, or OHP transparencies using the control panel".
• Fan OHP transparencies thoroughly whenever you use them. This prevents OHP
transparencies from sticking together, and from feeding incorrectly.
• Remove copied or printed sheets one by one.
• The copy/print speed may be slower than usual.
• When loading translucent paper:
• Remove copied or printed sheets one by one.
• When loading translucent paper, always use long grain paper, and set the paper direction
according to the grain.
• Translucent paper easily absorbs humidity and becomes curled. Remove curl in the translucent
paper before loading.
• When loading coated paper:
• To print on coated paper from the bypass tray, trays 2–4, Tray 3 (LCT), or the large capacity
tray (LCT): press the [User Tools/Counter] key, press [Tray Paper Settings], and then, for each
tray's [Paper Type] be sure to set [Paper Type] to [Coated Paper], and [Paper Thickness] to
[Thick Paper 1].
• To print on high-gloss coated paper from the bypass tray, paper trays, Tray 3 (LCT), or the
large capacity tray (LCT): press the [User Tools/Counter] key, press [Tray Paper Settings],
and then, for each tray's [Paper Type], be sure to set [Paper Type] to [Coated Paper: Gloss].
• When loading coated sheets or glossy sheets, fan them for each use.
155
9. Adding Paper and Toner
• If coated sheets of paper jam, make noise, or if more than one sheet is fed at a time, feed
them from the bypass tray one at a time.
Thick Paper
This section gives you various details about and recommendations concerning thick paper.
When loading thick paper of 106–256 g/m2 (28 lb. Bond–140 lb. Index) in trays 1–4, the small size
paper tray, or Tray 3 (LCT), 106–216 g/m2 (28 lb. Bond–80 lb. Cover) in the large capacity tray
(LCT), or 106–300 g/m2 (28 lb. Bond–110 lb. Cover) in the bypass tray, follow the recommendations
below to prevent misfeeds and loss of image quality.
• Store all your paper in the same environment - a room where the temperature is 20–25 °C (68–
77 °F) and the humidity is 30–65%.
• When loading thick paper in trays 1–4 or the small size paper tray, be sure to load at least 20
sheets. Also, be sure to position the side fences flush against the paper stack.
• Jams and misfeeds can occur when printing on thick glossy sheets. To prevent such problems, be
sure to fan glossy sheets thoroughly before loading them. If sheets continue to become jammed or
feed in together even after they are fanned, load them one by one from the bypass tray.
• When loading thick paper, set the paper direction according to its grain, as shown in the following
diagram:
Direction of
paper grain
Tray 1 or Tray 3
(LCT)
Trays 2–4 or the
small size paper
tray
Not
recommended
Large capacity
tray (LCT)
Bypass tray
Not
recommended
• When copying or printing onto thick paper, the copy/print speed is slower than usual.
• Select [Thick Paper 1], [Thick Paper 2], [Thick Paper 3], or [Thick Paper 4] in [Tray Paper Settings]
under the System Settings menu.
• Even if thick paper is loaded as described above, normal operations and print quality might still not
be possible, depending on the paper type.
• Prints might have prominent vertical creases.
156
Recommended Paper Sizes and Types
• Prints might be noticeably curled. Flatten out prints if they are creased or curled.
Envelopes
This section gives you various details about and recommendations concerning envelopes.
• Do not use window envelopes.
• Fan the envelopes before loading them to separate them and prevent the glue on them from
causing them to stick together. If fanning does not prevent them sticking together, load them one by
one. Note that some types of envelopes cannot be used with this machine.
• Misfeeds might occur depending on the length and shape of the flaps.
• Only envelopes that are at least 148 mm (5.9 inches) wide and whose flaps are open can be
loaded in the orientation.
• When loading envelopes in the orientation, load them with flaps fully open. Otherwise, they
might not feed into the machine.
• Before loading envelopes, press down on them to remove any air from inside, flatten out all four
edges. If they are bent or curled, flatten their leading edges (the edge going into the machine) by
running a pencil or ruler across them.
In copier mode
The way to load envelopes varies depending on the orientation of the envelopes. When copying
onto envelopes, load them according to the applicable orientation shown below:
How to load envelopes
Orientation of
envelopes
Exposure glass
Paper trays 2–4
Small size paper tray
Bypass tray
Side-opening
envelopes
• Flaps: open
• Flaps: open
• Flaps: open
• Bottom side of
envelopes: toward
the left of the
machine
• Bottom side of
envelopes: toward
the right of the
machine
• Bottom side of
envelopes: toward
the left of the
machine
• Side to be
scanned: face
down
• Side to be printed:
face up
• Side to be printed:
face down
157
9. Adding Paper and Toner
Orientation of
envelopes
Exposure glass
Paper trays 2–4
Bypass tray
Small size paper tray
*1
Side-opening
envelopes
• Flaps: closed
• Bottom side of
envelopes: toward
the back of the
machine
• Side to be
scanned: face
down
• Flaps: closed
• Flaps: closed
• Bottom side of
envelopes: toward
the back of the
machine
• Side to be printed:
face up
• Bottom side of
envelopes: toward
the back of the
machine
• Side to be printed:
face down
*1 You cannot load side-opening envelopes in the landscape orientation in Trays 2–4.
When loading envelopes, specify the envelope type and thickness. For details, see p.79 "Copying
onto Envelopes".
In printer mode
The way to load envelopes varies depending on the orientation of the envelopes. When printing
onto envelopes, load them according to the applicable orientation shown below:
How to load envelopes
Types of envelopes
Paper trays 2–4
Small size paper tray
Bypass tray
Side-opening
envelopes
• Flaps: open
• Flaps: open
• Bottom side of envelopes:
toward the right of the
machine
• Bottom side of envelopes:
toward the left of the machine
• Side to be printed: face up
158
• Side to be printed: face down
Recommended Paper Sizes and Types
Paper trays 2–4
Types of envelopes
Side-opening
envelopes
Bypass tray
Small size paper tray
*1
• Flaps: closed
• Flaps: closed
• Bottom side of envelopes:
toward the back of the
machine
• Bottom side of envelopes:
toward the back of the
machine
• Side to be printed: face down
• Side to be printed: face up
*1 You cannot load side-opening envelopes in the landscape orientation in Trays 2–4.
When loading envelopes, select "Envelope" as the paper types using both the User Tools and
printer driver and specify the thickness of envelopes. For details, see " Printing on Envelopes", Print
.
To print on envelopes that are loaded with their short edges against the machine body, rotate the
print image by 180 degrees using the printer driver.
Recommended envelopes
For information about recommended envelopes, contact your local dealer.
The size of envelopes that you can load depends on the tray in which you load them. For details,
see p.148 "Recommended Paper Sizes and Types".
• Load only one size and type of envelope at a time.
• The Duplex function cannot be used with envelopes.
• To get better output quality, it is recommended that you set the right, left, top, and bottom print
margin, to at least 15 mm (0.6 inches) each.
• Output quality on envelopes may be uneven if parts of an envelope have differing thicknesses. Print
one or two envelopes to check print quality.
• When copying or printing onto envelopes, the copy/print speed is slower than usual.
• Copied or printed sheets are delivered to the internal tray even if you specified a different tray.
• Flatten out prints if they are creased or curled.
• Check the envelopes are not damp.
159
9. Adding Paper and Toner
• High temperature and high humidity conditions can reduce print quality and cause envelopes to
become creased.
• Depending on the environment, copying or printing on envelopes may wrinkle them even if they
are recommended.
• Certain types of envelopes might come out creased, dirtied, or misprinted. If you are printing a
solid color on an envelope, lines may appear where the overlapped edges of the envelope make it
thicker.
160
Adding Toner
Adding Toner
This section explains precautions when adding toner, how to send faxes or scanned documents when
the toner has run out, and how to dispose of used toner.
• Do not incinerate toner (new or used) or toner containers. Doing so risks burns. Toner will ignite
on contact with naked flame.
• Do not store toner (new or used) or toner containers anywhere near naked flames. Doing so
risks fire and burns. Toner will ignite on contact with naked flame.
• Do not use the cleaner to suck spilled toner (including used toner). Sucked toner may cause
firing or explosion due to electrical contact flickering inside the cleaner. However, it is possible
to use the cleaner designed for dust explosion-proof purpose. If toner is spilled over the floor,
sweep up spilled toner slowly and clean remainder with wet cloth.
• Do not crush or squeeze toner containers. Doing so can cause toner spillage, possibly resulting
in dirtying of skin, clothing, and floor, and accidental ingestion.
• Store toner (new or used), toner containers, and components that have been in contact with
toner out of reach of children.
• If toner or used toner is inhaled, gargle with plenty of water and move into a fresh air
environment. Consult a doctor if necessary.
• If toner or used toner gets into your eyes, flush immediately with large amounts of water. Consult
a doctor if necessary.
• If toner or used toner is swallowed, dilute by drinking a large amount of water. Consult a doctor
if necessary.
161
9. Adding Paper and Toner
• When removing jammed paper or replacing toner, avoid getting toner (new or used) on your
clothing. If toner comes into contact with your clothing, wash the stained area with cold water.
Hot water will set the toner into the fabric and make removing the stain impossible.
• When removing jammed paper or replacing toner, avoid getting toner (new or used) on your
skin. If toner comes into contact with your skin, wash the affected area thoroughly with soap and
water.
• Always replace the toner cartridge when a notification appears on the machine.
• Fault may occur if you use toner other than the recommended type.
• When adding toner, do not turn off the main power. If you do, settings will be lost.
• Store toner where it will not be exposed to direct sunlight, temperatures above 35 °C (95 °F), or
high humidity.
• Store toner on a flat surface.
• Do not shake the toner cartridge with its mouth down after removing it. Residual toner may scatter.
• Do not repeatedly install and remove toner cartridges. This will result in toner leakage.
Follow the instruction on the screen regarding how to replace a toner cartridge.
• If " Toner Cartridge is almost empty." appears, the toner has almost run out. Have a replacement
toner cartridge at hand.
• If appears when there is still toner in the cartridge, hold the cartridge with the opening upward,
shake it well, and then reinstall it.
• You can check the name of the required toner and the replacement procedure using the [ Add
Toner] screen.
• For details about how to check contact number where you can order supplies, see "Enquiry",
Maintenance and Specifications .
Sending Faxes or Scanned Documents When Toner Has Run Out
When the machine has run out of toner, the indicator on the display lights. Note that even if there is no
toner left, you can still send faxes or scanned documents.
162
Adding Toner
• If number of communications executed after the toner has run out and not listed in the automatically
output Journal exceeds 200, communication is not possible.
1. Make sure the machine is in facsimile or scanner mode.
2. Press [Exit], and then perform transmission operation.
The error message disappears.
• Any reports are not printed.
Disposing of Used Toner
This section describes what to do with used toner.
Toner cannot be re-used.
Pack used toner containers in the container's box or a bag to prevent the toner from leaking out of the
container when you dispose of it.
(mainly Europe and Asia)
If you want to discard your used toner container, please contact your local sales office. If you discard it
by yourself, treat it as general plastic waste material.
(mainly North America)
Please see our local company website for information on the recycling of supply products, or you can
recycle items according to the requirements of your local municipalities or private recyclers.
163
9. Adding Paper and Toner
164
10. Troubleshooting
This chapter describes basic troubleshooting procedures.
Indicators
This section describes the indicators displayed when the machine requires the user to remove misfed
paper, to add paper, or to perform other procedures.
Indicator
: Paper Misfeed indicator
Status
Appears when a paper misfeed occurs.
For details about removing jammed paper, see "Removing
Jammed Paper", Troubleshooting .
: Original Misfeed indicator
Appears when an original misfeed occurs.
For details about removing jammed paper, see "Removing
Jammed Paper", Troubleshooting .
: Load Paper indicator
Appears when paper runs out.
For details about loading paper, see "Loading Paper ",
Paper Specifications and Adding Paper .
: Add Toner indicator
Appears when toner runs out.
For details about adding toner, see "Adding Toner",
Maintenance and Specifications .
: Add Staple indicator
Appears when staples run out.
For details about adding staples, see "Adding Staples",
Maintenance and Specifications .
: Waste Toner Full indicator
Appears when the waste toner bottle is full.
Contact your sales or service representative.
: Empty Hole Punch Receptacle
indicator
Appears when the hole punch receptacle is full.
For details about removing punch waste, see "Removing
Punch Waste", Troubleshooting .
: Service Call indicator
Appears when the machine is malfunctioning or requires
maintenance.
: Open Cover indicator
Appears when one or more covers of the machine are
open.
165
10. Troubleshooting
When an Indicator for the [Check Status] Key
Is Lit
If an indicator for the [Check Status] key lights up, press the [Check Status] key to display the [Check
Status] screen. Check the status of each function in the [Check Status] screen.
[Check Status] screen
1
4
2
3
CJH001
1. [Mach./Applic. Stat] tab
Indicates the status of the machine and each function.
2. Status icons
Each icon that can be displayed is described below:
: The function is performing a job.
: An error has occurred on the machine.
: An error has occurred in the function being used. Or, the function cannot be used because an error has
occurred on the machine.
3. Messages
Displays a message that indicates the status of the machine and each function.
4. [Check]
If an error occurs in the machine or a function, press [Check] to view details.
Pressing [Check] displays an error message or the corresponding function screen. Check the error message
displayed on the function screen and take the appropriate action.
• p.176 "Messages Displayed When Using the Copy/Document Server Function"
• p.180 "Messages Displayed When Using the Facsimile Function"
• p.197 "Messages Displayed When Using the Printer Function"
• p.211 "Messages Displayed When Using the Scanner Function"
166
When an Indicator for the [Check Status] Key Is Lit
The following table explains problems that cause the indicator to light.
Problem
Causes
Solutions
Documents and reports do
not print out.
The paper output tray is full.
Remove the prints from the tray.
Documents and reports do
not print out.
There is no paper left.
Load paper. For details about loading
paper, see "Loading Paper", Paper
Specifications and Adding Paper .
An error has occurred.
A function which has the
status "Error Occurred" in
the [Check Status] screen is
defective.
Press [Check] in the function which the
error has occurred. Then check the
displayed message, and take
appropriate action. For details about
error messages and their solutions, see
p.176 "When Messages Are
Displayed on the Control Panel".
You can use other functions normally.
The machine is unable to
connect to the network.
A network error has
occurred.
• Press [Check] in the function
which error is occurred. And then
check the displayed message,
and take appropriate action. For
details about error messages and
their solutions, see p.176 "When
Messages Are Displayed on the
Control Panel".
• Check that the machine is
correctly connected to the
network, and that the machine is
correctly set. For details about
how to connect the network, see
"Interface Settings", Connecting
the Machine/ System Settings .
• For details about connecting to
the network, contact your
administrator.
• If the indicator is still lit even after
trying to solve the problem as
described here, contact your
service representative.
167
10. Troubleshooting
Panel Tone
The following table describes the meaning of the various beep patterns that the machine produces to
alert users about left originals and other machine conditions.
Beep pattern
Meaning
Causes
Single short beep
Panel/screen input
accepted.
A control panel or screen key was
pressed.
Short, then long beep
Panel/screen input rejected.
An invalid key was pressed on the
control panel or screen, or the entered
password was incorrect.
Single long beep
Job completed successfully.
A Copier/Document Server Features
job has finished.
Two long beeps
Machine has warmed up.
When the power is turned on or the
machine exits Sleep mode, the
machine has fully warmed up and is
ready for use.
Five long beeps
Soft alert
An auto reset was performed through
the simple screen of the Copier/
Document Server function, the
Facsimile function, or the Scanner
function.
Five long beeps repeated
four times.
Soft alert
An original has been left on the
exposure glass or paper tray is empty.
Five short beeps repeated
five times.
Strong alert
The machine requires user attention
because paper has jammed, the toner
needs replenishing, or other problems
have occurred.
• Users cannot mute the machine's beep alerts. When the machine beeps to alert users of a paper
jam or toner request, if the machine's covers are opened and closed repeatedly within a short
space of time, the beep alert might continue, even after normal status has resumed.
• You can select to enable or disable beep alerts. For details about Panel Key Sound, see "General
Features", Connecting the Machine/ System Settings .
168
When You Have Problems Operating the Machine
When You Have Problems Operating the
Machine
This section describes common problems and messages. If other messages appear, follow the
instructions displayed.
Problem
Causes
Solutions
The [Facsimile] or [Scanner]
icon does not appear on the
[Home] screen even though
the copier screen appears
when the machine is turned
on using the main power
switch.
Functions other than the
copier function are not yet
ready.
Wait a little longer.
The machine has just been
turned on and the User Tools
screen is displayed, but the
User Tools menu has items
missing.
Functions other than the
copier function are not yet
ready. Time required varies
by function. Functions
appear in the User Tools
menu when they become
ready for use.
Wait a little longer.
The lamp remains lit and the
machine does not enter
Sleep mode even though the
[Energy Saver] key was
pressed.
This occurs in the following
cases:
• The ADF is open.
• The machine is
communicating with
external equipment.
• Close the ADF.
• Check if the machine is
communicating with external
equipment.
• Wait a little longer.
• The hard disk is active.
The display is off.
The machine is in Low Power
mode.
Touch the display panel or press one
of the keys on the control panel to
cancel Low Power mode.
The display is off.
The machine is in Sleep
mode.
Press the [Energy Saver] key or the
[Check Status] key to cancel Sleep
mode.
169
10. Troubleshooting
Problem
Causes
Solutions
Nothing happens when the
[Check Status] key or the
[Energy Saver] key is
pressed.
The main power switch is
turned off.
Turn on the main power switch.
"Please wait." appears.
This message appears when Wait for a while. If the machine does
you press the [Energy Saver] not get ready in five minutes, contact
key.
your service representative.
"Please wait." appears.
This message appears when
the machine is warming up.
• Wait for a while. If the machine
does not get ready in five minutes,
contact your service
representative.
• Wait until the message
disappears. Do not turn off the
main power switch while the
message is showing.
"Please wait." appears.
This message appears when
you change the toner
cartridge.
"Memory is full. Do you
want to store scanned file?"
appears.
The scanned originals
exceed the number of
sheets/pages that can be
stored on the hard disk.
Wait for a while. If the message does
not disappear in five minutes, contact
your service representative.
• Press [Yes] to store pages that
have been scanned. Delete
unnecessary files by pressing
[Delete File].
• Press [No] if you are not storing
pages that have been scanned.
Delete unnecessary files by
pressing [Delete File].
"Self checking..." appears.
170
The machine is performing
image adjustment
operations.
The machine may perform periodic
maintenance during operations. The
frequency and duration of
maintenance depends on the humidity,
temperature, and printing factors such
as number of prints, paper size, and
paper type. Wait for the machine to
get ready.
When You Have Problems Operating the Machine
Problem
Causes
Solutions
The user code entry screen is Users are restricted by User
displayed.
Code Authentication.
For details about how to log in when
User Code Authentication is enabled,
see "When the Authentication Screen is
Displayed", Getting Started .
The Authentication screen
appears.
Basic Authentication,
Windows Authentication,
LDAP Authentication or
Integration Server
Authentication is set.
Enter your login user name and user
password. For details about the
Authentication screen, see "When the
Authentication Screen is Displayed",
Getting Started .
"Authentication has failed."
appears.
The entered login user name
or login password is not
correct.
For details about the correct login user
name and login password, see
Security Guide .
"Authentication has failed."
appears.
The machine cannot perform
authentication.
For details about authentication, see
Security Guide .
"You do not have the
privileges to use this
function." continues to be
displayed even though you
have entered a valid user
name.
The logged in user name
For details about how to set
does not have permission for permissions, see Security Guide
the selected function.
An error message remains,
even if misfed paper is
removed.
• When a misfeed
message appears, it
remains until you open
and close the cover as
required.
.
Remove misfed paper, and then open
and close the cover. For details about
removing jammed paper, see
"Removing Jammed Paper",
Troubleshooting .
• Paper is still jammed in
the tray.
Original images are printed
on the reverse side of the
paper.
You may have loaded the
paper incorrectly.
Load paper into the paper tray or tray
3 (LCT) with the print side up. Load
paper into the Large capacity tray
(LCT), or bypass tray with the print side
down.
171
10. Troubleshooting
Problem
Misfeeds occur frequently.
Causes
Solutions
The tray's side or end fences
may not be set properly.
• Remove misfed paper. For details
about removing jammed paper,
see "Removing Jammed Paper",
Troubleshooting .
• Check that the side or end fences
are set properly. Also, check that
the side fences are locked. For
details about setting the side and
end fences, see "Changing the
Paper Size", Paper Specifications
and Adding Paper .
Misfeeds occur frequently.
Paper of undetectable size
has been loaded.
• Remove misfed paper. For details
about removing jammed paper,
see "Removing Jammed Paper",
Troubleshooting .
• If you load a paper size that is not
selected automatically, you need
to specify the paper size with the
control panel. For details about
specifying paper size with the
control panel, see "Changing to a
Size That Is Not Automatically
Detected", Paper Specifications
and Adding Paper .
Misfeeds occur frequently.
There is a foreign object on
the finisher tray.
• Remove misfed paper. For details
about removing jammed paper,
see "Removing Jammed Paper",
Troubleshooting .
• Do not place anything on the
finisher tray.
Misfeeds occur frequently
when printing on sheets
loaded in internal tray 2.
172
Paper misfeeds can occur if
the output tray is set to
internal tray 2 and multiple
A3 or 11 17 sheets begin
to curl as they are output.
Raise the guide on internal tray 2, and
then try printing the job again.
For details about raising the guide, see
"When Printouts on the Internal Tray 2
Are Curled", Getting Started .
When You Have Problems Operating the Machine
Problem
Causes
Solutions
Sheets are curled when they
are output.
Certain types of A3 and 11
17 sheets can become
curled when they are output.
Paper misfeeds can occur if the output
tray is set to internal tray 2 and multiple
A3 or 11 17 sheets begin to curl as
they are output.
If sheets are curled when they are
output, raise the guide on internal tray
2. For details about raising the guide,
see "When Printouts on the Internal
Tray 2 Are Curled", Getting Started .
Cannot print in duplex
mode.
You have selected a paper
tray that is not set for duplex
printing.
Change the setting for "Apply Duplex"
in System Settings to enable duplex
printing for the paper tray. For details
about setting the "Apply Duplex", see
"Tray Paper Settings", Connecting the
Machine/ System Settings .
Cannot print in duplex
mode.
You have selected a paper
type that cannot be used for
duplex printing.
In [Tray Paper Settings], select a paper
type that can be used for duplex
printing. For details about the paper
types that can be used, see "Duplex
Copying", Copy/ Document Server
.
"Following output tray is full.
Remove paper." appears.
The output tray is full.
Remove paper from the output tray to
resume printing. If paper is destined for
the finisher shift tray, to prevent paper
from falling off the tray press the [Stop]
key to suspend printing, and then
remove the paper. Press [Continue] on
the display panel to resume printing.
"Turn main Power Switch off" The machine does not shut
appears.
down normally when the
main power switch is turned
off, and then immediately
turned on.
Turn off the machine. Wait for ten
seconds or more after shutting it down,
and then turn it on again.
173
10. Troubleshooting
Problem
174
Causes
Solutions
"Shutting down... Please
wait. Main power will be
turned off automatically."
appears.
The shut down procedure
has begun because the main
power switch was turned off
while the machine was in
standby mode or performing
an operation.
Follow the message that appears and
wait until the machine has shut down.
Do not turn on the main power switch
while this message is displayed. If the
main power switch has been turned on,
follow the message that appears. For
details about turning the main power
switch on and off, see "Turning On/Off
the Power", Getting Started .
An error has occurred when
the Address Book is
changed from the display
panel or Web Image
Monitor.
The Address Book cannot be Wait a while, and then retry the
changed while deleting the
operation.
multiple stored documents.
Cannot use Web Image
Monitor to print documents
stored in Document Server.
When print volume limits are
specified, users cannot print
beyond their print volume
limit. Print jobs selected by
users who have reached
their print volume limits will
be canceled.
• For details about specifying print
volume limits, see Security Guide
.
• To view the status of a print job,
see [Print Job History]. In Web
Image Monitor, click [Job] on the
[Status/Information] menu. And
then click [Print Job History] in
"Document Server".
"Internal cooling fan is
active." appears, and the
fan is running. (Type 3 and 4
models only)
Large print runs will cause
the machine's interior to heat
up, triggering the cooling
fan. The fan will
automatically begin running
when the print run reaches
approximately 3,000 sheets
of A4 , or 1,500 sheets of
A3 .
The fan will run for about 30 minutes.
The fan will emit noise, but this is
normal and the machine will be
operable while the fan is running.
"Home is in use by another
function." appears.
The [Home] screen is being
edited by another function.
Wait for a while, and then try to create
the shortcut on the [Home] screen
again.
When You Have Problems Operating the Machine
Problem
Causes
Solutions
"The image data size is not
valid. See the manual for
required data." appears.
The image data size is not
valid.
For details about file size for shortcut
image, see "Customizing the [Home]
Screen", Convenient Functions .
"The format of the image
data is not valid." appears.
The file format of the shortcut
image to be added is not
supported.
The file format of shortcut images to be
added must be JPEG. Specify the
image again.
• If you cannot make copies as you want because of paper type, paper size, or paper capacity
problems, use the recommended paper. For details about recommended paper, see p.148
"Recommended Paper Sizes and Types".
• Using curled paper often causes misfeeds, soiled paper edges, or slipped positions while
performing staple or stack printing. When using curled paper, take the stiffness out of the paper
with your hands to straighten out the curl, or load the paper up side down. Also, lay paper on a flat
surface to prevent paper from curling, and do not lean it against the wall.
175
10. Troubleshooting
When Messages Are Displayed on the Control
Panel
Messages Displayed When Using the Copy/Document Server Function
This section describes the machine's main messages. If other messages appear, follow their instructions.
• If you cannot make copies as you want because of the paper type, paper size or paper capacity
problems, use recommended paper. For details about recommended paper, see p.148
"Recommended Paper Sizes and Types".
• For messages that are not listed here, see p.169 "When You Have Problems Operating the
Machine".
Message
"Cannot detect original
size."
Causes
The original placed on the
exposure glass is a nonstandard size.
Solutions
• Place the original on the
exposure glass again. Face the
original down.
• If the machine cannot detect the
size of the original, specify the
size manually - do not use Auto
Paper Select mode or the Auto
Reduce/Enlarge function. For
details about specifying the
settings, see "Sizes Detectable
with Auto Paper Select", Paper
Specifications and Adding
Paper .
"Cannot detect original
size."
176
Original is not placed, or the
original placed on the
exposure glass is a nonstandard size.
• Place the original correctly.
• Specify the paper size.
• When placing an original
directly on the exposure glass,
the lifting/lowering action of the
ADF triggers the automatic
original size detection process.
Lift the ADF by 30 degrees or
more.
When Messages Are Displayed on the Control Panel
Message
Causes
Solutions
"Cannot punch this paper
size."
The Punch function cannot be
used with paper size selected.
For details about paper, see
"Specifications for Punch Unit
(Booklet Finisher SR3100)", or
"Specifications for Punch Unit
(Finisher SR3120, Booklet Finisher
SR3110)", Maintenance and
Specifications .
"Cannot staple paper of this
size."
The Staple function cannot be
used with paper size selected.
Select a proper paper size. For
details about paper, see
"Specifications for Finisher SR3070",
"Specifications for Booklet Finisher
SR3100", "Specifications for Finisher
SR3090", "Specifications for Finisher
SR3120", or "Specifications for
Booklet Finisher SR3110",
Maintenance and Specifications .
"Check paper size."
An irregular paper size is set.
If you press the [Start] key, the copy
will start using the selected paper.
"Clean the scanning glass.
(Located next to the
exposure glass.)"
The scanning glass or guide
plate of the ADF is dirty.
Clean them. See "Maintaining Your
Machine", Maintenance and
Specifications .
"Duplex is not available with
this paper size."
A paper size not available in
Duplex mode has been
selected.
Select a proper paper size. For
details about paper, see "Duplex
Copying", Copy/ Document Server
.
"Exceeded max. number of
pages per file. Do you want
to store the scanned pages
as 1 file?"
The number of scanned pages
exceeds the capacity per file
of the Document Server.
"Exceeded the maximum
number of sheets that can be
used. Copying will be
stopped."
The number of pages the user
is permitted to copy has been
exceeded.
• If you want to store the scanned
pages as a file in the Document
Server, press [Yes].
• If you do not want to store
scanned pages, press [No].
Scanned data is deleted.
For details about how to check the
number of copies available per user,
see Security Guide .
177
10. Troubleshooting
Message
"File being stored exceeded
max. number of pages per
file. Copying will be
stopped."
The scanned originals have
too many pages to store as
one document.
Solutions
Press [Exit], and then store again with
an appropriate number of pages.
"Magazine or Booklet mode You selected the "Magazine"
is not available due to mixed or "Booklet" function for
image mode."
originals scanned using
different functions, such as
copy and printer.
Make sure originals for the
"Magazine" or "Booklet" function are
scanned using the same function.
"Magazine or Booklet mode You selected the "Magazine"
is not available due to mixed or "Booklet" function for
colour modes."
originals stored using copier
function with different color
mode, such as full color mode
and black & white mode.
Make sure originals for the
"Magazine" or "Booklet" function are
stored using the same color mode.
"Magazine or Booklet mode You selected the "Magazine"
is not available due to mixed or "Booklet" function for
colour modes."
originals stored using printer
function with different color
mode, such as full color mode
and black & white mode.
Make sure originals for the
"Magazine" or "Booklet" function are
stored using the same color mode.
"Maximum number of sets is
n."
(A figure is placed at n.)
178
Causes
However, you can select the
"Magazine" or "Booklet" function for
a single original stored using printer
function with different color mode.
The number of copies exceeds You can change the maximum copy
the maximum copy quantity.
quantity from [Max. Copy Quantity]
in [General Features] under
[Copier / Document Server
Features]. For details about Max.
Copy Quantity, see "General
Features", Copy/ Document Server
.
When Messages Are Displayed on the Control Panel
Message
Causes
Solutions
"Original(s) is being
scanned for a different
function."
A function of the machine
other than the Copier function
is being used such as the
Document Server function.
Cancel the job that is being
processed. For example, press [Exit],
and then press the [Home] key. Next,
press the [Document Server] icon on
the [Home] screen, and then press the
[Stop] key. When the message "The
Stop key has been pressed,
scanning, and also other print jobs
that were being processed and which
could be stopped, have been
suspended. To continue scanning and
printing press [Continue], to cancel
scanning press [Cancel Scanning]. To
delete other suspended jobs press
[Job List]." appears, press [Cancel
Scanning].
"Please wait."
The destination list is being
updated from the network
using Web Image Monitor.
Wait until the message disappears.
Do not switch off the power while this
message is displayed. Depending on
the number of destinations to be
updated, there may be some delay
before you can resume operation.
Operations are not possible while this
message is displayed.
"Rotate Sort is not available
with this paper size."
A size of paper for which
Rotate Sort is not available is
selected.
Select a proper paper size. For
details about paper, see "Sort",
Copy/ Document Server .
"Stapling capacity
exceeded."
The number of sheets per set is Check the stapler capacity. For
over the staple capacity.
details about the stapler capacity, see
"Specifications for Finisher SR3070",
"Specifications for Booklet Finisher
SR3100", "Specifications for Finisher
SR3090", "Specifications for Finisher
SR3120", or "Specifications for
Booklet Finisher SR3110",
Maintenance and Specifications .
179
10. Troubleshooting
Message
Causes
Solutions
"The selected file(s)
contained file(s) without
access privileges. Only
file(s) with access privileges
will be deleted."
You have tried to delete files
without the authority to do so.
"You do not have the
privileges to use this
function."
The logged in user name does For details about how to set
not have permission for the
permissions, see Security Guide
selected function.
Files can be deleted by the person
who created the file. To delete a file
which you are not authorized to
delete, contact the person who
created the file.
.
When the memory becomes full while using the copy/document server function
Message
Causes
Solutions
"Memory is full. nn originals
have been scanned. Press
[Print] to copy scanned
originals. Do not remove
remaining originals."
The scanned originals
exceed the number of pages
that can be stored in
memory.
Press [Print] to copy scanned originals
and cancel the scanning data. Press
[Clear Memory] to cancel the scanning
data and not copy.
"n" in the message
represents a changeable
number.
"Press [Continue] to scan
and copy remaining
originals."
The machine checked if the
Remove all copies, and then press
remaining originals should
[Continue] to continue copying. Press
be copied, after the scanned [Stop] to stop copying.
originals were printed.
• If you set [Memory Full Auto Scan Restart] in [Input / Output] of User Tools to [On], even if the
memory becomes full, the memory overflow message will not be displayed. The machine will make
copies of the scanned originals first, and then automatically proceed to scan and to copy the
remaining originals. In this case, the resulting sorted pages will not be sequential. For details about
Memory Full Auto Scan Restart, see "Input / Output", Copy/ Document Server .
Messages Displayed When Using the Facsimile Function
This section describes the machine's main messages. If other messages appear, follow their instructions.
180
When Messages Are Displayed on the Control Panel
• Settings that can be confirmed in System Settings or Facsimile Features on the control panel can
also be confirmed from Web Image Monitor. For details about how to confirm the settings from
Web Image Monitor, see Web Image Monitor Help.
Message
Causes
Solutions
"Cannot detect original size.
Select scan size."
The machine failed to detect
the size of the original.
On the control panel, under [Scan
Size], specify the scan area in [Scan
Settings], and then resend the
document. For details about settings
scan size, see "Scan Settings", Fax .
"Cannot find the specified
path. Please check the
settings."
The name of the computer or Check that the computer name and the
folder entered as the
folder name for the destination are
destination is wrong.
correct.
"Check whether there are
any network problems."
The alias telephone number
you entered is already
registered on the gatekeeper
by another device.
[13-10]
• Check that the correct alias phone
number is listed in [H.323
Settings] of [Facsimile Features].
For details about H.323 Settings,
see "Initial Settings", Fax .
• For details about network
problems, contact your
administrator.
"Check whether there are
any network problems."
[13-11]
Cannot access gatekeeper.
• Check that the correct gate
keeper address is listed in [H.323
Settings] of [Facsimile Features].
For details about H.323 Settings,
see "Initial Settings", Fax .
• For details about network
problems, contact your
administrator.
181
10. Troubleshooting
Message
"Check whether there are
any network problems."
Causes
Registering of user name is
rejected by SIP server.
[13-17]
Solutions
• Correct that the correct SIP Server
IP Address and SIP User Name
are listed in [SIP Settings] of
[Facsimile Features]. For details
about SIP Settings, see "Initial
Settings", Fax .
• For details about network
problems, contact your
administrator.
"Check whether there are
any network problems."
Cannot access SIP server.
[13-18]
• Check that the correct SIP Server
IP Address is listed in [SIP
Settings] of [Facsimile Features].
For details about SIP Settings, see
"Initial Settings", Fax .
• For details about network
problems, contact your
administrator.
"Check whether there are
any network problems."
[13-24]
"Check whether there are
any network problems."
[13-25]
The password registered for For details about network problems,
the SIP server is not the same contact your administrator.
as the password registered
for this machine.
In [Effective Protocol], the IP
address is not enabled, or
an incorrect IP address has
been registered.
• Check that IPv4 in [Effective
Protocol] is set to "Active" in
[System Settings]. For details
about effective protocol, see
"Interface Settings", Connecting
the Machine/ System Settings .
• Check that the correct IPv4
address is specified for the
machine in [System Settings]. For
details about IPv4 address, see
"Interface Settings", Connecting
the Machine/ System Settings .
• For details about network
problems, contact your
administrator.
182
When Messages Are Displayed on the Control Panel
Message
"Check whether there are
any network problems."
[13-26]
Causes
Solutions
The "Effective Protocol" and
"SIP Server IP Address"
settings are different, or an
incorrect IP address has
been registered.
• Check that the correct IP address
is specified for the machine in
[System Settings]. For details
about IP address, see "Interface
Settings", Connecting the
Machine/ System Settings .
• For details about network
problems, contact your
administrator.
"Check whether there are
any network problems."
[14-01]
The DNS server, SMTP
server, or folder specified for
transfer to was not found, or
the destination for Internet
Fax around (not through) the
SMTP server could not be
found.
• Check that the following settings
in [System Settings] are listed
correctly.
• DNS server
• Server name and IP address
for the SMTP Server
For details about these settings,
see "Interface Settings" or "File
Transfer", Connecting the
Machine/ System Settings .
• Check that the folder for transfer is
correctly specified.
• Check that the computer in which
the folder for transfer is specified
is correctly operated.
• Check that the LAN cable is
correctly connected to the
machine.
• For details about network
problems, contact the
administrator of the destinations.
• For details about network
problems, contact your
administrator.
183
10. Troubleshooting
Message
"Check whether there are
any network problems."
[14-09]
Causes
Solutions
E-mail transmission was
refused by SMTP
authentication, POP before
SMTP authentication, or
login authentication of the
computer in which the folder
for transfer is specified.
• Check that User Name and
Password for the following
settings in [System Settings] are
listed correctly.
• SMTP Authentication
• POP before SMTP
• Fax E-mail Account
For details about these settings,
see "File Transfer", Connecting the
Machine/ System Settings .
• Check that the user ID and
password for the computer with
the folder for forwarding are
correctly specified.
• Check that the folder for
forwarding is correctly specified.
• Confirm that the computer with the
folder for forwarding is properly
working.
• For details about network
problems, contact your
administrator.
"Check whether there are
any network problems."
[14-33]
E-mail addresses for the
machine and the
administrator are not
registered.
• Check that the correct E-mail
Address is listed in [Fax E-mail
Account] of [System Settings]. For
details about Fax E-mail Account,
see "File Transfer", Connecting the
Machine/ System Settings .
• For details about network
problems, contact your
administrator.
184
When Messages Are Displayed on the Control Panel
Message
"Check whether there are
any network problems."
Causes
No POP3/IMAP4 server
address is registered.
[15-01]
Solutions
• Check that the correct Server
Name or Server Address is listed
in [POP3 / IMAP4 Settings] of
[System Settings]. For details
about POP3 / IMAP4 Settings,
see "File Transfer", Connecting the
Machine/ System Settings .
• For details about network
problems, contact your
administrator.
"Check whether there are
any network problems."
Cannot log in to the POP3/
IMAP4 server.
[15-02]
• Check that the correct User Name
and Password are listed in [Fax Email Account] of [System
Settings]. For details about Fax Email Account, see "File Transfer",
Connecting the Machine/ System
Settings .
• For details about network
problems, contact your
administrator.
"Check whether there are
any network problems."
[15-03]
No machine e-mail address
is programmed.
• Check that the correct machine email address is specified in
[System Settings]. For details
about settings of e-mail address,
see "File Transfer", Connecting the
Machine/ System Settings .
• For details about network
problems, contact your
administrator.
185
10. Troubleshooting
Message
"Check whether there are
any network problems."
Causes
Solutions
Cannot find the DNS server
or POP3/IMAP4 server.
• Check that the following settings
in [System Settings] are listed
correctly.
[15-11]
• IP address of the DNS
Server
• the server name or IP
address of the POP3/
IMAP4 server
• the port number of the
POP3/IMAP4 server
• Reception Protocol
For details about these settings,
see "Interface Settings" or "File
Transfer", Connecting the
Machine/ System Settings .
• Check that the LAN cable is
correctly connected to the
machine.
• For details about network
problems, contact your
administrator.
"Check whether there are
any network problems."
[15-12]
Cannot log in to the POP3/
IMAP4 server.
• Check that the following settings
in [System Settings] are listed
correctly.
• the user name and password
for [Fax E-mail Account]
• the user name and password
for POP before SMTP
authentication
For details about these settings,
see "File Transfer", Connecting the
Machine/ System Settings .
• For details about network
problems, contact your
administrator.
186
When Messages Are Displayed on the Control Panel
Message
Causes
"Check whether there are
any network problems."
• No IP address has
been registered.
[16-00]
• A network is not
connected properly.
Solutions
• Check that the correct IP address
is specified for the machine in
[System Settings]. For details
about IP address, see "Interface
Settings", Connecting the
Machine/ System Settings .
• For details about network
problems, contact your
administrator.
"Connection with LDAP
server has failed. Check the
server status."
A network error has
occurred and connection
has failed.
"Error occurred, and
transmission was cancelled."
• Original jammed
during Immediate
Transmission.
Try the operation again. If the message
is still shown, the network may be busy.
Check the settings for LDAP server in
[System Settings]. For details about
settings for LDAP server, see
"Programming the LDAP server",
Connecting the Machine/ System
Settings .
Press [Exit], and then send the
documents again.
• A problem occurred in
the machine, or noise
occurred on the
telephone line.
"Exceeded max. No. of
display search results. Max.:
n"
(A figure is placed at n.)
The number of search results
has exceeded the maximum
number of items that can be
displayed.
Search again after changing the
search conditions.
187
10. Troubleshooting
Message
"Exceeded time limit for
LDAP server search. Check
the server status."
Causes
A network error has
occurred and connection
has failed.
Solutions
• Try the operation again. If the
message is still shown, the
network may be busy.
• Check that the correct settings for
LDAP server are listed in
[Administrator Tools] of [System
Settings]. For details about LDAP
server, see "Programming the
LDAP server", Connecting the
Machine/ System Settings .
188
"Functional problem
occurred. Stopped
processing."
The main power switch was
turned off while the machine
was receiving a document
by Internet Fax.
Even if you turn the main power switch
back on immediately, depending on
the mail server, the machine might not
be able to resume reception of the
Internet Fax if the timeout period has
not expired. Wait until the mail server's
timeout period has expired, and then
resume reception of the Internet Fax.
For details about reception of the
Internet Fax, contact your
administrator.
"Functional problems with
facsimile. Data will be
initialized."
There is a problem with the
fax.
Record the code number shown on the
screen, and then contact your service
representative. Other functions can be
used.
"LDAP server authentication
has failed. Check the
settings."
A network error has
occurred and connection
has failed.
Make settings correctly for the user
name and the password for LDAP
server authentication.
When Messages Are Displayed on the Control Panel
Message
Causes
Solutions
"Original(s) is being
scanned for a different
function."
A function of the machine
other than the Facsimile
function is being used such
as the Document Server
function.
Before sending a file by fax, cancel the
job in progress. For example, press
[Exit], and then press the [Home] key.
Press the [Document Server] icon on
the [Home] screen. Next, press the
[Stop] key. When the message "The
Stop key has been pressed, scanning,
and also other print jobs that were
being processed and which could be
stopped, have been suspended. To
continue scanning and printing press
[Continue], to cancel scanning press
[Cancel Scanning]. To delete other
suspended jobs press [Job List]."
appears, press [Cancel Scanning].
"Put original back, check it
and press the Start key."
Original jammed during
Memory Transmission.
Press [Exit], and then send the
documents again.
"Remove the paper from
Internal Tray 1."
Internal Tray 1 is full.
Remove the paper. If the other tray is
also full, the tray name shown on the
screen changes. Remove paper from
the tray indicated on the display.
"Some invalid destination(s)
contained. Do you want to
select only valid
destination(s)?"
The specified group contains In the message that appears at each
fax destinations, e-mail
transmission, press [Select].
destinations, and/or folder
destinations, either of which
are incompatible with the
specified transmission
method.
"Some page(s) are near
blank. To cancel, press the
Stop key."
The first page of the
document is almost blank.
The original's blank side might have
been scanned. Be sure to place your
originals correctly. For details about
determining the cause of blank pages,
see "Detecting Blank Pages", Fax .
189
10. Troubleshooting
Message
Causes
"Some page(s) are near
blank."
The first page of the
document is almost blank.
The original's blank side might have
been scanned. Be sure to place your
originals correctly. For details about
determining the cause of blank pages,
see "Detecting Blank Pages", Fax .
"The selected file(s)
contained file(s) without
access privileges. Only
file(s) with access privileges
will be deleted."
You tried to delete a
document for which you do
not have permission to
delete.
To check your access permission for
stored documents, or to delete a
document you do not have permission
to delete, see Security Guide .
"Updating the destination
list... Please wait. Specified
destination(s) or sender's
name has been cleared."
The destination list is being
updated from the network
using Web Image Monitor.
Wait until the message disappears. Do
not switch off the power while this
message is displayed. Depending on
the number of destinations to be
updated, there may be some delay
before you can resume operation.
Operation is not possible while this
message is displayed.
"You do not have the
privileges to use this
function."
The logged in user name
For details about how to set
does not have permission for permissions, see Security Guide
the selected function.
"Authentication with remote
machine failed. Check
remote machine's auth.
settings."
Authentication failed while
using the remote fax
function. The likely causes
are as follows:
• An attempt was made
to connect to a device
that does not support
the remote function.
• User authentication on
the remote machine has
failed.
190
Solutions
.
For details about user authentication,
see Security Guide .
When Messages Are Displayed on the Control Panel
Message
"Connection with the remote
machine has failed. Check
the remote machine status."
Causes
A network error occurred
while using the remote fax
function.
Solutions
• Check that the remote machine
supports the remote fax function.
• Check that the remote machine is
working normally.
• Check that the correct IP address
or host name is set for the remote
machine in [System Settings]. For
details about these settings, see
"Interface Settings", Connecting
the Machine/ System Settings .
• Check that the LAN cable is
correctly connected to the
machine.
• For details about network
problems, contact your
administrator.
"Connection with the remote
machine has failed. Check
the remote machine status."
User Code Authentication is
set on the device connected
via the remote fax function.
The remote fax function does not
support User Code Authentication.
Disable the User Code Authentication
on the remote machine.
"Connection with the remote
machine has failed. Check
the remote machine status."
• User authentication of
the device connected
via the remote fax
function has failed.
For details about user authentication
and how to set permissions, see
Security Guide .
• The user does not have
permission to use the
function on the remote
machine.
191
10. Troubleshooting
Message
Causes
"Connection with the remote
machine has failed. Check
the remote machine status."
A timeout error occurred
while an attempt was made
to connect the device via
remote fax function.
Solutions
• Check that the LAN cable is
correctly connected to the
machine.
• Check that the remote machine is
working correctly.
• For details about connection with
remote machine, see "Sending/
Receiving Documents Using a
Remote Machine (Remote Fax)",
Fax .
"Remote fax is not available
because [User Code
Authentication] is active."
The remote fax function does When using the remote fax function,
not support User Code
disable User Code Authentication. For
Authentication.
details about user code authentication,
see Security Guide .
"Transfer error has occured.
Check the status of the
remote machine."
A network error occurred
during transfer.
• Check that the correct IP address
or host name is set for the remote
machine in [System Settings]. For
details about these settings, see
"Interface Settings", Connecting
the Machine/ System Settings .
• Check that the remote machine is
working correctly.
• Check that the LAN cable is
correctly connected to the
machine.
• For details about transmission,
contact your administrator.
192
"The HDD of the remote
machine is full."
The hard disk became full
after using the remote fax
function to scan an original.
Delete unnecessary files.
"Specified operation cannot
be performed. The file is in
use or the file transmission
has completed."
When you attempt to check
the status of a job on the
remote machine from your
machine, the job had
already been sent.
To check the details of a job, see the
[Check / Stop Transmission File]
screen.
When Messages Are Displayed on the Control Panel
Message
Causes
Solutions
"The destination cannot be
selected because its
certificate is not currently
valid."
The user certificate
(destination certificate) has
expired.
A new user certificate must be installed.
For details about the user certificate
(destination certificate), see Security
Guide .
"The group destination
cannot be selected because
it contains a destination with
a certificate that is not
currently valid."
The user certificate
(destination certificate) has
expired.
A new user certificate must be installed.
For details about the user certificate
(destination certificate), see Security
Guide .
"Transmission cannot be
performed because the
certificate used for the S/
MIME signature is not
currently valid."
The device certificate (S/
MIME) has expired.
A new device certificate (S/MIME)
must be installed. For details about
how to install a device certificate (S/
MIME), see Security Guide .
"The program contains a
destination(s) with a
certificate that is not
currently valid. The
destination(s) cannot be
recalled."
The user certificate
(destination certificate) has
expired.
A new user certificate must be installed.
For details about the user certificate
(destination certificate), see Security
Guide .
"The specified destination for The user certificate
E-mail TX Result, which is
(destination certificate) has
registered to the program,
expired.
has a certificate that is not
currently valid. The
destination cannot be
recalled."
A new user certificate must be installed.
For details about the user certificate
(destination certificate), see Security
Guide .
"The specified destinations
for E-mail TX Result, which is
registered to the program,
contains a destination(s) that
has a certificate that is not
currently valid. The
destination(s) cannot be
recalled."
A new user certificate must be installed.
For details about the user certificate
(destination certificate), see Security
Guide .
The user certificate
(destination certificate) has
expired.
193
10. Troubleshooting
Message
Causes
Solutions
"Transmission cannot be
performed because the
certificate for encryption is
not currently valid."
The user certificate
(destination certificate) has
expired.
A new user certificate must be installed.
For details about the user certificate
(destination certificate), see Security
Guide .
"XXX cannot be YYY
because the device
certificate used for the S/
MIME signature is not
currently valid."
The device certificate (S/
MIME) has expired.
A new device certificate (S/MIME)
must be installed. For details about
how to install a device certificate (S/
MIME), see Security Guide .
"E-mail TX Result cannot be
set because the specified
destination's certificate is not
currently valid."
The user certificate
(destination certificate) has
expired.
For details about the user certificate
(destination certificate), see Security
Guide .
"The program contains a
destination(s) that does not
have a certificate."
There is no user certificate
(destination certificate).
For details about the user certificate
(destination certificate), see Security
Guide .
"The specified destination for There is no user certificate
E-mail TX Result, which is
(destination certificate).
registered to the program,
has no certificate for
encryption."
For details about the user certificate
(destination certificate), see Security
Guide .
"The specified destinations
for E-mail TX Result, which is
registered to the program,
contain a destination(s) that
has no certificate for
encryption."
For details about the user certificate
(destination certificate), see Security
Guide .
(XXX and YYY indicate the
user action.)
194
There is no user certificate
(destination certificate).
When Messages Are Displayed on the Control Panel
Message
"The device certificate used
for the S/MIME signature is
not currently valid. XXX
which is registered to the
program cannot be
recalled."
Causes
Solutions
The device certificate (S/
MIME) has expired.
For details about the device certificate
(S/MIME), see Security Guide .
There is no device certificate
(S/MIME), or the certificate
is invalid.
For details about the device certificate
(S/MIME), see Security Guide .
There is no device certificate
(S/MIME), or the certificate
is invalid.
For details about the device certificate
(S/MIME), see Security Guide .
The device certificate (PDF
with digital signature) has
expired.
A new device certificate (PDF with
digital signature) must be installed. For
details about how to install a device
certificate (PDF with digital signature),
see Security Guide .
(XXX indicates the e-mail
destination(s) or
destination(s) for E-mail TX
Result.)
"XXX cannot be YYY
because there is a problem
with the device certificate
used for the S/MIME
signature. Check the device
certificate."
(XXX and YYY indicate the
user action.)
"XXX cannot be recalled
because there is a problem
with the device certificate
used for the S/MIME
signature."
(XXX indicates the e-mail
destination(s) or
destination(s) for E-mail TX
Result.)
"The PDF Digital Signature's
device certificate is not
currently valid. The e-mail
destination(s) which is
registered to the program
cannot be recalled."
195
10. Troubleshooting
Message
"XXX cannot be YYY
because the PDF Digital
Signature's device certificate
is not currently valid."
Causes
The device certificate (PDF
with digital signature) has
expired.
A new device certificate (PDF with
digital signature) must be installed. For
details about how to install a device
certificate (PDF with digital signature),
see Security Guide .
There is no device certificate
(PDF with digital signature),
or the certificate is invalid.
A new device certificate (PDF with
digital signature) must be installed. For
details about how to install a device
certificate (PDF with digital signature),
see Security Guide .
There is no device certificate
(PDF with digital signature),
or the certificate is invalid.
A new device certificate (PDF with
digital signature) must be installed. For
details about how to install a device
certificate (PDF with digital signature),
see Security Guide .
(XXX and YYY indicate the
user action.)
"XXX cannot be YYY
because there is a problem
with the PDF Digital
Signature's device
certificate. Check the device
certificate."
Solutions
(XXX and YYY indicate the
user action.)
"The e-mail destination(s)
which is registered to the
program cannot be recalled
because there is a problem
with the PDF Digital
Signature's device
certificate."
• If "Check whether there are any network problems." appears, the machine is not correctly
connected to the network or the settings of the machine are not correct. If you do not need to
connect to a network, you can specify the setting so this message is not displayed, and then the
[Check Status] key no longer lights. For details about how to do this, see "Parameter Settings", Fax
. If you reconnect the machine to the network, be sure to set "Display" by configuring the
appropriate User Parameter.
• If the paper tray runs out of paper, "There is no paper. Load paper." appears on the screen, asking
you to add paper. If there is paper left in the other trays, you can receive documents as usual, even
if the message appears on the screen. You can turn this function on or off with "Parameter Settings".
For details about how to do this, see "Parameter Settings", Fax .
196
When Messages Are Displayed on the Control Panel
When the memory becomes full while using the facsimile function
Message
Causes
"Memory is full. Cannot scan The memory is full.
more. Transmission will be
stopped."
Solutions
If you press [Exit], the machine returns
to standby mode and starts transmitting
the stored pages.
Check the pages that have not been
sent using the Communication Result
Report, and then resend those pages.
Messages Displayed When Using the Printer Function
This section describes the principal messages that appear on the display panel, error logs or reports. If
other messages appear, follow their instructions.
Status messages
Message
Status
"Hex Dump Mode"
In Hex Dump mode, the machine receives data in hexadecimal format.
Press [Job Reset] to cancel Hex Dump mode.
"Job Suspended..."
Printing was temporarily stopped by SmartDeviceMonitor for Client.
You can resume printing via [My Job List] in SmartDeviceMonitor for
Client, or via the Web Image Monitor. To resume printing via Web
Image Monitor, ask your system administrator first.
"Offline"
The machine is offline.
"Please wait."
This message might appear for a second or two while the machine is
preparing, performing initial adjustments, or adding toner. Wait a
while.
"Printing..."
The machine is printing. Wait a while.
"Ready"
This is the default ready message. The machine is ready for use. No
action is required.
"Resetting job..."
The machine is resetting the print job. Wait until "Ready" appears on
the display panel.
197
10. Troubleshooting
Message
Status
"Setting change..."
The machine is changing settings. You cannot use the control panel
while this message is displayed. Wait a while.
"Waiting for print data..."
The machine is waiting for the next data to print. Wait a while.
"Suspending print jobs..."
Printing was temporarily suspended because [Job Operation] or the
[Stop] key was pressed.
"Updating certificate..."
The @Remote certificate is being updated. Wait a while.
Messages displayed on the control panel when using the printer function
• Before turning the main power switch off, see p.59 "Turning On/Off the Power".
Message
"Cannot connect with the
wireless card. Turn the main
power switch off, then
check the card."
Causes
Solutions
• The wireless LAN board
Turn off the main power switch, and
was not inserted when the then confirm the wireless LAN board
machine was turned on.
is inserted correctly. And then, turn on
the main power switch again. If the
• The wireless LAN board
message appears again, contact your
was pulled out after the
service representative.
machine was turned on.
• The settings are not
updated although the unit
is detected.
"Cannot connect with the
Bluetooth interface. Check
the Bluetooth interface."
• The Bluetooth interface
unit was installed while
the machine was turned
on.
• The Bluetooth interface
unit was removed while
the machine was turned
on.
"Hardware Problem:
Ethernet"
198
An error has occurred in the
Ethernet interface.
Turn off the main power switch, and
then confirm that the Bluetooth
interface unit was installed correctly.
And then, turn on the main power
switch again. If the message appears
again, contact your service
representative.
Turn off the main power switch, and
then back on again. If the message
appears again, contact your service
representative.
When Messages Are Displayed on the Control Panel
Message
Causes
Solutions
"Hardware Problem: HDD"
An error has occurred in the
hard disk.
Turn off the main power switch, and
then back on again. If the message
appears again, contact your service
representative.
"Hardware Problem:
Parallel I/F"
An error has occurred in the
IEEE 1284 interface board.
Turn off the main power switch, and
then back on again. If the message
appears again, contact your service
representative.
"Hardware Problem: USB"
An error has occurred in the
USB interface.
Turn off the main power switch, and
then back on again. If the message
appears again, contact your service
representative.
"Hardware Problem:
Wireless Card"
The wireless LAN board can
be accessed, but an error was
detected.
Turn off the main power switch, and
then confirm the wireless LAN board
is inserted correctly. And then, turn on
the main power switch again. If the
message appears again, contact your
service representative.
(A "wireless LAN board" or
"Bluetooth interface unit" is
referred to as a "wireless
card".)
"Hardware Problem:
Wireless Card"
(A "wireless LAN board" or
"Bluetooth interface unit" is
referred to as a "wireless
card".)
"Load following paper in n.
To cancel job, press [Job
Reset]."
(A figure is placed at n.)
• The Bluetooth interface
unit was connected while
the machine was turned
on.
• The Bluetooth interface
unit was removed while
the machine was turned
on.
The printer driver settings are
incorrect or the tray does not
contain paper of the size
selected in the printer driver.
Turn off the main power switch, and
then confirm the Bluetooth interface
unit is inserted correctly. And then,
turn on the main power switch again.
If the message appears again,
contact your service representative.
Check that the printer driver settings
are correct, and then load paper of
the size selected in the printer driver
into the input tray. For details about
how to change the paper size, see
"Changing the Paper Size", Paper
Specifications and Adding Paper .
199
10. Troubleshooting
Message
"Paper size and type are
mismatched. Select another
tray from the following and
press [Continue]. To cancel
job, press [Job Reset].
Paper size and type can
also be changed in User
Tools."
Causes
The printer driver settings are
incorrect or the tray does not
contain paper of the size or
type selected in the printer
driver.
Solutions
• Check that the printer driver
settings are correct, and then
load paper of the size selected
in the printer driver into the input
tray. For details about how to
change the paper size, see
"Changing the Paper Size",
Paper Specifications and Adding
Paper .
• Select the tray manually to
continue printing, or cancel a
print job. For details about how
to select the tray manually, or
cancel a print job, see "If an
Error Occurs with the Specified
Paper Size and Type", Print .
"Paper size of n is
mismatched. Select another
tray from the following and
press [Continue]. Paper
type can also be changed
in User Tools."
(A tray name is placed at
n.)
• You have printed on
small size paper from a
tray that is not specified
as the small size tray.
• Select a tray containing paper
that is the same size as the
specified paper size.
• Change the setting for [Small
Size Paper Tray] in [System
Settings]. For details about
changing the setting for "Small
Size Paper Tray", see "General
Features", Connecting the
Machine/ System Settings .
"Problem: Printer Font Error" An error has occurred in the
font settings.
Contact your service representative.
"Problems with the wireless
card. Please call service."
Check that the Bluetooth unit is
installed properly, or contact your
service representative.
(A "wireless LAN board" or
"Bluetooth unit" is referred
to as a "wireless card".)
200
• The size of the paper in
the tray does not match
the paper size specified
in the printer driver.
The machine has detected a
Bluetooth failure, or it could
not detect a Bluetooth unit. It
may be incorrectly installed.
When Messages Are Displayed on the Control Panel
Message
Causes
Solutions
"The selected file(s)
contained file(s) without
access privileges. Only
file(s) with access privileges
will be deleted."
You have tried to delete files
without the authority to do so.
To check your access permission for
stored documents, or to delete a
document you do not have permission
to delete, see Security Guide .
"The same paper tray
cannot be set for the main
sheets and slip sheets
([Designate]). Check the
setting."
The tray selected for other
pages is the same as the one
for slip sheets.
Reset the job. Be sure the tray you
select for slip sheets is not providing
paper for other pages.
"Updating the destination
list... Please wait. Specified
destination(s) or sender's
name has been cleared."
The destination list is being
updated from the network
using Web Image Monitor.
Wait until the message disappears.
Do not switch off the power while this
message is displayed. Depending on
the number of destinations to be
updated, there may be some delay
before you can resume operation.
Operations are not possible while this
message is displayed.
"You do not have the
privileges to use this
function."
The logged in user name does
not have permission for the
selected function.
For details about how to set
permissions, see Security Guide
.
Messages during Direct print from a removable memory device
Message
"Cannot display files from
the selected memory
device."
Causes
The memory device used
cannot be recognized.
Solutions
For details about the recommended
memory devices for the Direct printing
function from removable memory
devices, contact your service
representative. The USB flash memory
that features password protection or
other security features may not work
normally.
201
10. Troubleshooting
Message
"The size of the selected
file(s) is too large."
Causes
Solutions
• The size of the selected
file exceeds 1GB.
Files or groups of files larger than 1GB
cannot be printed.
• The total size of the
selected files exceeds
1GB.
• When the total size of the multiple
files that are selected exceeds 1
GB, select files separately.
• When the size of selected file
exceeds 1GB, print by using a
function other than the Direct
printing function from removable
memory devices.
You cannot select files of different
formats at the same time.
"Exceeded the limit value for
total data size of the
selected files. Cannot select
more files."
• The size of the selected
file exceeds 1GB.
• The total size of the
selected files exceeds
1GB.
Files or groups of files larger than 1GB
cannot be printed.
• When the total size of the multiple
files that are selected exceeds
1GB, select files separately.
• When the size of selected file
exceeds 1GB, print by using a
function other than the Direct
printing function from removable
memory devices.
You cannot select files of different
formats at the same time.
Other messages
This section describes likely causes of and possible solutions for the error messages that are printed on
the error logs or reports.
Message
202
Causes
Solutions
"84: Error"
There is no work area
available for image
processing.
Decrease the number of files sent to the
machine.
"85: Error"
The specified graphics
library is unavailable.
Check that the data is valid.
When Messages Are Displayed on the Control Panel
Message
Causes
Solutions
"86: Error"
Parameters of the control
code are invalid.
Check the print settings.
"91: Error"
Printing was canceled by
the auto job cancel function
due to a command error.
Check that the data is valid.
"92: Error"
Printing was canceled
because [Job Reset] or the
[Stop] key was selected on
the machine's control panel.
Perform the print operation again if
necessary.
"98: Error"
The machine could not
access Hard disk correctly.
Turn off the main power switch, and
then back on again. If the message
appears frequently, contact your service
representative.
"Address Book is currently
in use by another function.
Authentication has failed."
The machine currently
cannot perform
authentication because the
Address Book is being used
by another function.
Wait a while, and then retry the
operation.
"An error occurred while
processing an Unauthorized
Copy Prevention job. The
job was cancelled."
You tried to store a file in
the Document Server when
the [Unauthorized Copy
Prevention] was specified.
On the printer driver, select a job type
other than [Document Server] in the "Job
Type:" or deselect [Unauthorized Copy
Prevention].
"An error occurred while
processing an Unauthorized
Copy Prevention job. The
job was cancelled."
The [Enter User Text:] field
on the [Unauthorized Copy
Prevention for Pattern
Details] screen is blank.
On the printer driver's [Detailed
Settings] tab, click [Effects] in the
"Menu:". Select [Unauthorized Copy
Prevention], and then click [Details] to
display [Unauthorized Copy Prevention
for Pattern Details]. Enter text in [Enter
User Text:].
"An error occurred while
processing an Unauthorized
Copy Prevention job. The
job was cancelled."
The resolution is set to a
value less than 600 dpi
when [Unauthorized Copy
Prevention] is specified.
On the printer driver, set the resolution
to 600 dpi or higher, or deselect
[Unauthorized Copy Prevention].
203
10. Troubleshooting
Message
Causes
Solutions
"Auto-registration of user
information has failed."
Automatic registration of
information for LDAP
Authentication or Windows
Authentication failed
because the Address Book
is full.
For details about automatic registration
of user information, see Security Guide
.
"Cannot store data of this
size."
The paper size exceeded
the capacity of the
Document Server.
Reduce the paper size of the file that
you want to send to a size that the
Document Server can store. Custom size
files can be sent but not stored
afterward.
"Classification Code is
incorrect."
The classification code has
Enter the correct classification code.
not been entered, or the
classification code has been
entered incorrectly.
"Classification Code is
incorrect."
The classification code is not Select Optional for classification code.
supported with the printer
For details about how to specify
driver.
classification code settings, see
"Configuring Classification Codes", Print
.
"Collate has been
cancelled."
Collate was canceled.
Turn off the main power switch, and
then back on again. If the message
appears again, contact your service
representative.
"Command Error"
An RPCS command error
occurred.
Check using the following procedure:
• Check if the communication
between the computer and the
machine is working correctly.
• Check if the correct printer driver is
being used.
• Check if the machine's memory
size is set correctly in the printer
driver.
• Check that the printer driver is the
most up-to-date version available.
204
When Messages Are Displayed on the Control Panel
Message
"Compressed Data Error."
Causes
Solutions
The printer detected corrupt
compressed data.
• Check the connection between the
computer and the printer.
• Check that the program you used
to compress the data is functioning
correctly.
"Data storage error."
You tried to print a Sample
Print, Locked Print, Hold
Print, or Stored Print file, or
to store a file in the
Document Server when the
hard disk was
malfunctioning.
Contact your service representative.
"Document Server is not
available to use. Cannot
store."
You cannot use the
Document Server function.
For details about using Document
Server function, contact your
administrator.
For details about how to set
permissions, see Security Guide
"Duplex has been
cancelled."
Duplex printing was
canceled.
.
• Select the proper paper size for
the duplex function. For details
about paper, see "Specifications
for the Main Unit", Maintenance
and Specifications .
• Change the setting for "Apply
Duplex" in [System Settings] to
enable duplex printing for the
paper tray. For details about
setting the "Apply Duplex", see
"Tray Paper Settings", Connecting
the Machine/ System Settings .
"Error has occurred."
A syntax error, etc.,
occurred.
"Exceeded max. capacity of The hard disk became full
Document Server. Cannot
after a file was stored.
store."
Check that the PDF file is valid.
Delete some of the files stored in the
Document Server or reduce the size that
you want to send.
205
10. Troubleshooting
206
Message
Causes
Solutions
"Exceeded max. number of
files of Document Server.
Cannot store."
The maximum file capacity
of the Document Server was
exceeded.
Delete some of the files stored in the
Document Server.
"Exceeded max. number of
files to print for temporary /
stored jobs."
While printing a Sample
Print, Locked Print, Hold
Print, or Stored Print file, the
maximum file capacity was
exceeded.
Delete unneeded files stored in the
machine.
"Exceeded max. number of
files. (Auto)"
While using the error job
store function to store
Normal Print jobs as Hold
Print files, the maximum file
capacity for file storage or
Hold Print file management
(automatic) was exceeded.
Delete Hold Print files (automatic) or
unneeded files stored in the machine.
"Exceeded max. number of
pages of Document Server.
Cannot store."
The maximum page
capacity of the Document
Server was exceeded.
Delete some of the files stored in the
Document Server or reduce the number
of pages that you want to send.
"Exceeded max. number of
pages to print for
temporary / stored jobs."
While printing a Sample
Print, Locked Print, Hold
Print, or Stored Print file, the
maximum page capacity
was exceeded.
Delete unneeded files stored in the
machine.
"Exceeded max. pages.
Collate is incomplete."
The number of pages
exceeds the maximum
number of sheets that you
can use Collate with.
Reduce the number of pages to print.
"Exceeded max. number of
pages. (Auto)"
While using the error job
store function to store
Normal Print jobs as Hold
Print files, the maximum
page capacity was
exceeded.
Delete unneeded files stored in the
machine.
Reduce the number of pages to print.
Reduce the number of pages to print.
When Messages Are Displayed on the Control Panel
Message
Causes
Solutions
"Exceeded the maximum
unit count for Print Volume
Use. The job has been
cancelled."
The number of pages the
user is permitted to print has
been exceeded.
For details about print volume use
limitation, see Security Guide .
"Failed to obtain file
system."
PDF direct printing could not
be performed because the
file system could not be
obtained.
Turn off the main power switch, and
then back on again. If the message
appears again, contact your service
representative.
"File system is full."
PDF file does not print out
because the capacity of the
file system is full.
Delete all unnecessary files from the
hard disk, or decrease the file size sent
to the machine.
"HDD is full."
The hard disk became full
while printing a Sample
Print, Locked Print, Hold
Print, or Stored Print file.
Delete unneeded files stored in the
machine.
"HDD is full."
When printing with the
PostScript 3 printer driver,
the hard disk capacity for
fonts and forms has been
exceeded.
Delete unneeded forms or fonts
registered in the machine.
"HDD is full. (Auto)"
The hard disk became full
while using the error job
store function to store
Normal Print jobs as Hold
Print files.
Delete unneeded files stored in the
machine.
"I/O buffer overflow."
An input buffer overflow
occurred.
Alternatively, reduce the data size of the
Sample Print, Locked Print, Hold Print, or
Stored Print file.
Alternatively, reduce the data size of the
Temporary Print file and/or the Stored
Print file.
• In [Printer Features], under [Host
Interface], select [I/O Buffer], and
then set the maximum buffer size to
a larger value.
• Reduce the number of files being
sent to the machine.
207
10. Troubleshooting
Message
Causes
Solutions
"Information for user
authentication is already
registered for another user."
The user name for LDAP or
Integration Server
authentication was already
registered in a different
server with a different ID,
and a duplication of the
user name occurred due to
a switching of domains
(servers), etc..
For details about user authentication,
see Security Guide .
"Insufficient Memory"
A memory allocation error
occurred.
PCL 6
Select a lower resolution on the
printer driver. For details about
how to change the resolution
setting, see the printer driver Help.
On the printer driver's [Detailed
Settings] tab, click [Print Quality] in
the "Menu:", and then select
[Raster] in the "Vector/Raster:" list.
In some cases, it will take a long
time to complete a print job.
PostScript 3
Select a lower resolution on the
printer driver. For details about
how to change the resolution
setting, see the printer driver Help.
208
"Memory Retrieval Error"
A memory allocation error
occurred.
Turn off the main power switch, and
then back on again. If the message
appears again, replace the RAM. For
details about replacing the RAM,
contact your service representative.
"No response from the
server. Authentication has
failed."
A timeout occurred while
connecting to the server for
LDAP authentication or
Windows Authentication.
Check the status of the server.
When Messages Are Displayed on the Control Panel
Message
Causes
Solutions
"Output tray has been
changed."
The output tray was
Specify the proper output tray.
changed because the paper
size of the specified output
tray is limited.
"Print overrun."
Images were discarded
while printing.
PCL 6
Select a lower resolution on the
printer driver. For details about
how to change the resolution
setting, see the printer driver Help.
PostScript 3
Select a lower resolution on the
printer driver. For details about
how to change the resolution
setting, see the printer driver Help.
"Printing privileges have not
been set for this document."
The PDF document you
have tried to print has no
privileges to print.
Contact the owner of the document.
"Punch has been
cancelled."
Punch printing was
canceled.
Check the paper orientation, print
orientation, and then punch position.
Certain settings can produce print results
that might not be as expected.
"Receiving data failed."
Data reception was
aborted.
Resend the data.
"Selected ppr. size is not
supported. Job was
cancelled."
Job reset is automatically
performed if the specified
paper size is incorrect.
Specify the correct paper size, and then
print the file again.
"Sending data failed."
The machine received a
command to stop
transmission from the printer
driver.
Check if the computer is working
correctly.
"Staple has been
cancelled."
Stapling printing was
canceled.
Check the paper orientation, paper
quantity, print orientation, and staple
position. Certain settings can produce
print results that might not be as
expected.
209
10. Troubleshooting
Message
210
Causes
Solutions
"The print job has been
cancelled because capture
file(s) could not be stored:
Exceeded max. memory."
The hard disk became full
after a file was stored.
Delete the files stored in the Document
Server or reduce the file size to be sent.
"The print job has been
cancelled because capture
file(s) could not be stored:
Exceeded max. number of
files."
The maximum file capacity
of the Document Server was
exceeded.
Delete the files stored in the Document
Server.
"The print job has been
cancelled because capture
file(s) could not be stored:
Exceeded max. number of
pages per file."
The maximum page
capacity of the Document
Server was exceeded.
Delete some of the files stored in the
Document Server or reduce the number
of pages that you want to send.
"The selected paper type is
not supported. This job has
been cancelled."
Job reset is automatically
performed if the specified
paper type is incorrect.
Specify the correct paper type, and then
print the file again.
"You do not have a
privilege to use this function.
This job has been
cancelled."
The entered login user name Check that the user name and password
or login password is not
are correct.
correct.
"You do not have a
privilege to use this function.
This job has been
cancelled."
The logged in user is not
allowed to use the selected
function.
For details about how to set
permissions, see Security Guide
.
"You do not have a
privilege to use this function.
This operation has been
cancelled."
The logged in user does not
have the privileges to
register programs or
change the paper tray
settings.
For details about how to set
permissions, see Security Guide
.
When Messages Are Displayed on the Control Panel
Messages during Direct print from a removable memory device
Message
"99: Error"
Causes
Solutions
This data cannot be printed.
The specified data is either
corrupt or not supported by
the Direct printing function
from removable memory
devices.
Check that the data is valid. For details
about the kinds of data supported by
the Direct printing function from
removable memory devices, see
"Direct Printing from a Removable
Memory Device", Print .
If printing does not start, contact your service representative.
• The contents of errors may be printed on the Configuration Page. Check the Configuration Page in
conjunction with the error log. For details about how to print the Configuration Page, see "List / Test
Print", Print .
Messages Displayed When Using the Scanner Function
This section describes likely causes of and possible solutions for the error messages that appear on the
control panel. If a message not described here appears, act according to the message.
Message
Causes
"Authentication with the
The entered user name or
destination has failed. Check password was invalid.
settings. To check the current
status, press [Scanned Files
Status]."
Solutions
• Check that the user name and
password are correct.
• Check that the ID and password
for the destination folder are
correct.
• A password of 128 or more
characters may not be
recognized.
"Cannot communicate with
PC. Contact the
administrator."
WSD (Device) protocol or
WSD (Scanner) protocol is
disabled.
For details about how to enable or
disable the WSD protocol, see Security
Guide .
211
10. Troubleshooting
Message
"Cannot detect original size.
Select scan size."
Causes
The original placed on the
exposure glass is a
nonstandard size.
"Cannot find the specified
path. Please check the
settings."
The destination computer
name or folder name is
invalid.
"Cannot find the specified
path. Please check the
settings."
An antivirus program or a
firewall is preventing the
machine connecting to your
computer.
Solutions
• Place the original correctly.
• Specify the scan size.
• When placing an original directly
on the exposure glass, the lifting/
lowering action of the ADF
triggers the automatic original
size detection process. Lift the
ADF by 30 degrees or more.
Check whether the computer name and
the folder name for the destination are
correct.
• Antivirus programs and firewalls
can prevent client computers from
establishing connection with this
machine.
• If you are using anti-virus
software, add the program to the
exclusion list in the application
settings. For details about how to
add programs to the exclusion
list, see the anti-virus software
Help.
• To prevent a firewall blocking the
connection, register the machine's
IP address in the firewall's IP
address exclusion settings. For
details about the procedure for
excluding an IP address, see your
firewall's Help.
"Cannot start scanning
Scan Profile is not set on the
because communication was client computer.
failed."
212
Set Scan Profile. For details about how
to do this, see "Changing a Scan
Profile", Scan .
When Messages Are Displayed on the Control Panel
Message
Causes
Solutions
"Cannot start scanning
The [Take no action] setting
because communication was has been selected on the
failed."
client computer, forcing the
client computer to remain
inactive when it receives
scan data.
Open scanner properties, click the
[Events] tab, and then select [Start this
program] as the computer's response
on receipt of scan data. For details, see
your operating system's Help.
"Cannot start scanning.
Check the setting(s) on the
PC."
The Scan Profile might be
incorrectly configured.
Check the Scan Profile configuration.
"Cannot write on the
memory storage device.
Check the memory storage
device and machine
settings."
The memory device is faulty,
or the file name contains a
character that cannot be
used.
• Check to see if the memory device
is defective.
• Check the memory device. It
might be unformatted, or its
format might be incompatible with
this machine.
• Check the file name set at the time
of scanning. For details about the
characters that can be used in file
names, see "Specifying the File
Name", Scan .
"Cannot write on the
memory storage device
because remaining free
space is insufficient."
The memory device is full
and scan data cannot be
saved. Even if the memory
device appears to have
sufficient free space, data
might not be saved if the
maximum number of files
that can be saved is
exceeded.
"Cannot write on the
memory storage device
because the device is writeprotected."
The memory device is writeprotected.
• Replace the memory device.
• If the document is scanned as
single-page or divided multiple
pages, data already written to the
memory device is saved as is.
Replace the memory device, and
then press [Retry] to save the
remaining data, or press [Cancel]
to redo the scan.
Unlock the write-protection on the
memory device.
213
10. Troubleshooting
Message
Causes
Solutions
"Captured file exceeded
max. number of pages per
file. Cannot send the
scanned data."
The maximum number of
pages per file has been
exceeded.
"Connection with LDAP
server has failed. Check the
server status."
A network error has
occurred and connection
has failed. Try the operation
once more.
• Try the operation again. If the
message is still shown, the
network may be busy.
A time out occurred when
using WSD Scanner. Time
outs occur when too much
time passes between
scanning an original and
sending its data. The
followings are likely causes
of time outs:
• Reduce the number of originals,
and then scan again.
"Could not send the data
because the PC timed out
before it was sent."
• Too many originals per
set.
Reduce the number of pages in the
transmitted file, and then resend the
file. For details about the maximum
number of pages per file, see "Storage
Function", Scan .
• Check that the correct settings for
LDAP server are listed in
[Administrator Tools] of [System
Settings]. For details about LDAP
server, see "Programming the
LDAP server", Connecting the
Machine/ System Settings .
• Remove any misfed original, and
then scan again.
• Use Scanner Journal to check
there are no jobs awaiting
transmission, and then scan
again.
• Misfed originals.
• Transmission of other
jobs.
"Entered user code is not
correct. Please re-enter."
214
You have entered an
incorrect user code.
Check the authentication settings, and
then enter a correct user code.
When Messages Are Displayed on the Control Panel
Message
Causes
Solutions
"Exceeded max. E-mail size.
Sending E-mail has been
cancelled. Check [Max. Email Size] in Scanner
Features."
The file size per page has
reached the maximum email size specified in
[Scanner Features].
"Exceeded max. No. of
results to display. Max.: n"
Search results have
exceeded the max.
displayable number.
Search again after changing the
search conditions.
"Exceeded max. data
capacity. Check scanning
resolution, then press Start
key again."
The scanned data exceeded
maximum data capacity.
Specify the scan size and resolution
again. Note that it may not be possible
to scan very large originals at a high
resolution. For details about the settings
for scan function, see "Relationship
between Resolution and Scan Size",
Scan .
"Exceeded max. data
capacity. Check the
scanning resolution, then
reset original(s)."
The scanned original
exceeded maximum data
capacity.
Specify the scan size and resolution
again. Note that it may not be possible
to scan very large originals at a high
resolution. For details about the settings
for scan function, see "Relationship
between Resolution and Scan Size",
Scan .
"Exceeded max. number of
alphanumeric characters for
the path."
The maximum number of
specifiable alphanumeric
characters in a path has
been exceeded.
The maximum number of characters
which can be entered for the path is
256. Check the number of characters
you entered, and then enter the path
again.
(A figure is placed at n.)
Change the facsimile features settings
as follows:
• Increase the e-mail size limit in
[Max. E-mail Size].
• Change the [Divide & Send Email] setting to [Yes (per Page)] or
[Yes (per Max. Size)]. For details
about these settings, see "Send
Settings", Scan .
215
10. Troubleshooting
Message
216
Causes
Solutions
"Exceeded max. number of
alphanumeric characters."
The maximum enterable
number of alphanumeric
characters has been
exceeded.
Check the maximum number of
characters which can be entered, and
then enter it again. For details about
the maximum enterable number of
characters, see "Values of Various Set
Items for Transmission/ Storage /
Delivery Function", Scan .
"Exceeded max. number of
files which can be sent at the
same time. Reduce the
number of the selected files."
The number of files
exceeded the maximum
number possible.
Reduce the number of files, and then
send them again.
"Exceeded max. number of
files which can be used in
Document Server at the
same time."
The maximum number of
files that can be stored in the
Document Server has been
exceeded.
Check the files stored by the other
functions, and then delete unneeded
files. For details about how to delete
files, see "Deleting Stored Documents",
Copy/ Document Server .
"Exceeded max. number of
pages per file. Do you want
to store the scanned pages
as 1 file?"
The file being stored has
Specify whether to store the data or
exceeded the maximum
not. Scan the pages that were not
number of pages for one file. scanned, and then store them as a new
file. For details about storing files, see
"Saving and Storing the Scanned
Documents", Scan .
"Exceeded max. number of
standby files. Try again after
the current file is sent."
The maximum number of
standby files was exceeded.
"Exceeded max. number of
stored files. Cannot send the
scanned data as capturing
files is unavailable."
Too many files are waiting to Try again after they have been
be delivered.
delivered.
"Exceeded max. page
capacity per file. Press
[Send] to send the scanned
data, or press [Cancel] to
delete."
The number of scanned
pages exceeded the
maximum page capacity.
There are 100 files waiting in the
sending queue for e-mail, Scan to
Folder, or delivery functions. Wait until
files have been sent.
Select whether to send the data that
has already been scanned.
When Messages Are Displayed on the Control Panel
Message
Causes
Solutions
"Exceeded max. page
capacity per file. Press
[Write] to write the scanned
data to the memory storage
device, or press [Cancel] to
delete."
The scan could not be
completed because the
maximum number of pages
that can be scanned by this
machine was exceeded
during writing to the memory
device.
Reduce the number of documents to be
written to the memory device, and then
try again.
"Exceeded maximum
number of file to store.
Delete all unnecessary files."
Too many files are waiting to Try again after they have been
be delivered.
delivered.
"Exceeded time limit for
LDAP server search. Check
the server status."
A network error has
occurred and connection
has failed.
• Try the operation again. If the
message is still shown, the
network may be busy.
• Check that the correct settings for
LDAP server are listed in
[Administrator Tools] of [System
Settings]. For details about LDAP
server, see "Programming the
LDAP server", Connecting the
Machine/ System Settings .
"LDAP server authentication
has failed. Check the
settings."
The user name and
password differ from those
set for LDAP Authentication.
For details about LDAP Authentication,
see Security Guide .
"Memory is full. Cannot
scan. The scanned data will
be deleted."
Because of insufficient hard
disk space, the first page
could not be scanned.
Try one of the following measures:
• Wait for a while, and then retry
the scan operation.
• Reduce the scan area or scanning
resolution. For details about
changing scan area and scanning
resolution, see "Scan Settings" of
Various Scan Settings, Scan .
• Delete unneeded stored files. For
details about how to delete stored
files, see "Deleting a Stored File",
Scan .
217
10. Troubleshooting
Message
218
Causes
Solutions
"Memory is full. Do you
want to store scanned file?"
Because there is not enough Specify whether to use the data or not.
free hard disk space in the
machine for storing in the
Document Server, only some
of the pages could be
scanned.
"Memory is full. Press [Write]
to write the current scanned
data to the memory storage
device, or press [Cancel] to
delete."
The scan could not be
completed because there
was insufficient hard disk
memory at the time of saving
to the memory device.
Select whether or not to save the
scanned document to the memory
device.
"Memory is full. Scanning
has been cancelled. Press
[Send] to send the scanned
data, or press [Cancel] to
delete."
Because there is not enough
free hard disk space in the
machine for delivering or
sending by e-mail while
storing in the Document
Server, only some of the
pages could be scanned.
Specify whether to use the data or not.
"Memory storage device not
detected. Insert the device."
There is no memory device
inserted.
Insert a memory device, or check to
see whether the memory device is
properly inserted in the media slot.
"No paper. Load paper of
one of the following sizes."
No paper is set in the
specified paper tray.
Load paper of the sizes listed in the
message. For details about loading
paper, see "Loading Paper", Paper
Specifications and Adding Paper .
When Messages Are Displayed on the Control Panel
Message
Causes
Solutions
"Original(s) is being
scanned for a different
function."
A function of the machine
other than the Scanner
function is being used such
as the Copier function.
Cancel the job that is being processed.
For example, press [Exit], and then
press the [Home] key. Next, press the
[Copier] icon on the [Home] screen,
and then press the [Stop] key. When
the message "The Stop key has been
pressed, copying, and also other print
jobs that were being processed and
which could be stopped, have been
suspended. To continue copying and
printing press [Continue], to cancel
copying press [Cancel Copying]. To
delete other suspended jobs press [Job
List]." appears, press [Cancel
Copying].
"Output buffer is full.
Sending the data has been
cancelled. Please try again
later."
Too many jobs are in
standby state, and sending
was canceled.
Retry sending after sending jobs in
standby state completes.
"SMTP authentication E-mail
address and Administrator
E-mail address mismatch."
The SMTP authentication email address and the
administrator's e-mail
address do not match.
For details about how to set SMTP
authentication, see "File Transfer",
Connecting the Machine/ System
Settings .
"Scanner journal is full.
Please check Scanner
Features."
"Print & Delete Scanner
Journal" in [Scanner
Features] is set to [Do not
Print: Disable Send], and
Scanner Journal is full.
Print or delete Scanner Journal. For
details about Scanner Features, see
"General Settings", Scan .
"Selected file is currently in
use. File name cannot be
changed."
You cannot change the
name of a file whose status
is "Waiting..." or that is
being edited with
DeskTopBinder.
Cancel transmission ("Waiting..." status
cleared) or the DeskTopBinder setting,
and then change the file name.
219
10. Troubleshooting
Message
Causes
"Selected file is currently in
use. Password cannot be
changed."
You cannot change the
Cancel transmission ("Waiting..." status
password of a file whose
cleared) or the DeskTopBinder setting,
status is "Waiting..." or that is and then change the password.
being edited with
DeskTopBinder.
"Selected file is currently in
use. User name cannot be
changed."
You cannot change the
sender's name whose status
is "Waiting..." or that is
being edited with
DeskTopBinder.
Cancel transmission ("Waiting..." status
cleared) or the DeskTopBinder setting,
and then change the user name.
"Sending the data has
failed. The data will be
resent later."
A network error has
occurred and a file was not
sent correctly.
Wait until sending is retried
automatically after the preset interval. If
sending fails again, contact your
administrator.
"Some invalid destination(s)
contained. Do you want to
select only valid
destination(s)?"
The specified group contains In the message that appears at each
e-mail destinations and Scan transmission, press [Select].
to Folder destinations, either
of which are incompatible
with the specified
transmission method.
"Some of selected files are
currently in use. They could
not be deleted."
You cannot delete a file
which is waiting to be
transmitted ("Waiting..."
status displayed) or whose
information is being
changed with
DeskTopBinder.
Cancel transmission ("Waiting..." status
cleared) or the DeskTopBinder setting,
and then delete the file.
"Some page(s) are near
blank. To cancel, press the
Stop key."
The first page of the
document is almost blank.
The original's blank side might have
been scanned. Be sure to place your
originals correctly.
"The entered file name
The file name contains a
contains invalid character(s). character that cannot be
Enter the file name again
used.
using any of the following 1
byte characters. " 0 to 9 ", "
A to Z ", " a to z ", " . - _""
220
Solutions
Check the file name set at the time of
scanning. For details about characters
that can be used in file names, see
"Specifying the File Name", Scan .
When Messages Are Displayed on the Control Panel
Message
Causes
"The entered file name
The file name contains a
contains invalid character(s). character that cannot be
Enter the file name again
used.
using any of the following 1
byte characters. " 0 to 9 ", "
A to Z ", " a to z ", " . - _""
Solutions
Check the file name specified at the
time of scanning. The file name
specified in the Sending Scan Files to
Folders function cannot contain the
following characters:
\/:*?"<>|
The file name cannot start or end with a
period ".".
"The selected file(s)
contained file(s) without
access privileges. Only
file(s) with access privileges
will be deleted."
You have tried to delete files
without the authority to do
so.
To check your access permission for
stored documents, or to delete a
document you do not have permission
to delete, see Security Guide .
"Transmission has failed.
Insufficient memory in the
destination hard disk. To
check the current status,
press [Scanned Files
Status]."
Transmission has failed.
Allocate sufficient space.
There was not enough free
space on the hard disk of the
SMTP server, FTP server, or
client computer at the
destination.
"Transmission has failed. To
check the current status,
press [Scanned Files
Status]."
While a file was being sent,
a network error occurred
and the file could not be sent
correctly.
If the same message appears again
after scanning again, the cause could
be a mixed network, or else network
settings were changed during WSD
scanner transmission. For details about
network error, contact your
administrator.
221
10. Troubleshooting
Message
"Updating the destination list
has failed. Try again?"
Causes
A network error has
occurred.
Solutions
• Check whether the server is
connected.
• Antivirus programs and firewalls
can prevent client computers from
establishing connection with this
machine.
• If you are using anti-virus
software, add the program to the
exclusion list in the application
settings. For details about how to
add programs to the exclusion
list, see the anti-virus software
Help.
• To prevent a firewall blocking the
connection, register the machine's
IP address in the firewall's IP
address exclusion settings. For
details about the procedure for
excluding an IP address, see your
firewall's Help.
222
"Updating the destination
list... Please wait. Specified
destination(s) or sender's
name has been cleared."
A specified destination or
sender's name was cleared
when the destination list in
the delivery server was
updated.
Specify the destination or sender's
name again.
"Updating the destination
list... Please wait. Specified
destination(s) or sender's
name has been cleared."
The destination list is being
updated from the network
using Web Image Monitor.
Wait until the message disappears. Do
not switch off the power while this
message is displayed. Depending on
the number of destinations to be
updated, there may be some delay
before you can resume operation.
Operations are not possible while this
message is displayed.
"You do not have the
privileges to use this
function."
The logged in user name
For details about how to set
does not have permission for permissions, see Security Guide
the selected function.
.
When Messages Are Displayed on the Control Panel
Message
"Exceeded max. data
capacity."
Causes
Solutions
The data being scanned is
too large for the scale ratio
specified in [Specify Size].
Reduce the resolution or [Specify Size]
value, and then try to scan the original
again.
The data being scanned is
too small for the scale ratio
specified in [Specify Size].
Specify a higher resolution or a large
size in [Specify Size], and then try to
scan the original again.
If the scaling factor specified
in [Specify Reproduction
Ratio] is too large, part of
the image may be lost.
Reduce the scaling factor in [Specify
Reproduction Ratio], and then try to
scan the original again.
Using [Specify Reproduction
Ratio] to scale down a large
document may cause part of
the image to be lost.
Specify a large size in [Specify Size],
and then try to scan the original again.
"Check original's
orientation."
Documents may sometimes
not be scanned depending
on a combination of items
such as the specified scaling
factor and document size.
Change the orientation of the original,
and then try to scan the original again.
"The PDF Digital Signature's
device certificate has
expired. The file cannot be
sent."
The device certificate (PDF
with digital signature) has
expired.
A new device certificate (PDF with
digital signature) must be installed. For
details about how to install a device
certificate (PDF with digital signature),
see Security Guide .
"Check the resolution and
the ratio and then press the
Start key again."
"The size of the scanned
data is too small."
"Check the resolution and
the ratio and then press the
Start key again."
"Not all of the image will be
scanned."
"Not all of the image will be
scanned."
If displaying the entire image is not
necessary, press the [Start] key to start
scanning with the current scaling
factor.
If displaying the entire image is not
necessary, press the [Start] key to start
scanning with the current scaling
factor.
223
10. Troubleshooting
Message
"XXX cannot be YYY
because the PDF Digital
Signature's device certificate
is not currently valid."
Causes
Solutions
The device certificate (PDF
with digital signature) has
expired.
A new device certificate (PDF with
digital signature) must be installed. For
details about how to install a device
certificate (PDF with digital signature),
see Security Guide .
"The PDF Digital Signature's
device certificate is invalid.
The file cannot be sent."
There is no device certificate
(PDF with digital signature)
or the certificate is invalid.
A new device certificate (PDF with
digital signature) must be installed. For
details about how to install a device
certificate (PDF with digital signature),
see Security Guide .
"XXX cannot be YYY
because there is a problem
with the PDF Digital
Signature's device
certificate. Check the device
certificate."
There is no device certificate
(PDF with digital signature)
or the certificate is invalid.
A new device certificate (PDF with
digital signature) must be installed. For
details about how to install a device
certificate (PDF with digital signature),
see Security Guide .
There is no device certificate
(S/MIME) or the certificate
is invalid.
A new device certificate (S/MIME)
must be installed. For details about
how to install a device certificate (S/
MIME), see Security Guide .
The device certificate (S/
MIME) has expired.
A new device certificate (S/MIME)
must be installed. For details about
how to install a device certificate (S/
MIME), see Security Guide .
(XXX and YYY indicate the
user action.)
(XXX and YYY indicate the
user action.)
"XXX cannot be YYY
because there is a problem
with the device certificate
used for the S/MIME
signature. Check the device
certificate."
(XXX and YYY indicate the
user action.)
"XXX cannot be YYY
because the device
certificate used for the S/
MIME signature is not
currently valid."
(XXX and YYY indicate the
user action.)
224
When Messages Are Displayed on the Control Panel
Message
Causes
Solutions
"Transmission cannot be
performed because the
certificate used for the S/
MIME signature is not
currently valid."
The device certificate (S/
MIME) has expired.
A new device certificate (S/MIME)
must be installed. For details about
how to install a device certificate (S/
MIME), see Security Guide .
"The destination cannot be
selected because its
certificate is not currently
valid."
The user certificate
(destination certificate) has
expired.
A new user certificate must be installed.
For details about the user certificate
(destination certificate), see Security
Guide .
"The group destination
cannot be selected because
it contains a destination with
a certificate that is not
currently valid."
The user certificate
(destination certificate) has
expired.
A new user certificate must be installed.
For details about the user certificate
(destination certificate), see Security
Guide .
"Transmission cannot be
performed because the
certificate for encryption is
not currently valid."
The user certificate
(destination certificate) has
expired.
A new user certificate must be installed.
For details about the user certificate
(destination certificate), see Security
Guide .
225
10. Troubleshooting
When Messages Are Displayed on Your
Computer Screen
Messages Displayed When Using the Scanner Function
This section describes likely causes of and possible solutions for the main error messages displayed on
the client computer when using the TWAIN driver. If a message not described here appears, act
according to the message.
Message
Solutions
"Any of Login User Name,
Login Password or Driver
Encryption Key is incorrect."
The entered login user
name, password, or driver
encryption key was invalid.
"Authentication succeeded.
However, the access
privileges for scanner
function has been denied."
The logged in user name
For details about how to set
does not have permission for permissions, see Security Guide
scanner function.
"Call Service"
An unrecoverable error has
occurred in the machine.
Contact your service representative.
"Cannot add any more
scanning mode."
The maximum number of
registerable scan modes has
been exceeded.
The maximum number of modes that
can be stored is 100. Delete unneeded
modes.
"Cannot connect to the
scanner. Check the network
Access Mask settings in User
Tools."
An access mask is set.
For details about an access mask,
contact your administrator.
"Please call your service
representative."
226
Causes
Check your login user name, login
password, or driver encryption key,
and then enter them correctly. For
details about login user name, login
password, and driver encryption key,
see Security Guide .
.
When Messages Are Displayed on Your Computer Screen
Message
Causes
"Cannot detect the paper
size of the original. Specify
the scanning size."
The set original was
misaligned.
"Cannot find "XXX" scanner
used for the previous scan.
"YYY" will be used instead."
The main power switch of
the previously used scanner
is not set to "On".
Solutions
• Place the original correctly.
• Specify the scan size.
• When placing an original directly
on the exposure glass, the lifting/
lowering action of the ADF
triggers the automatic original
size detection process. Lift the
ADF by 30 degrees or more.
Check whether the main power switch
of the scanner used for the previous
scan is turned on.
("XXX" and "YYY" indicate
scanner names.)
"Cannot find "XXX" scanner
used for the previous scan.
"YYY" will be used instead."
The machine is not
connected to the network
correctly.
("XXX" and "YYY" indicate
scanner names.)
• Check that the previously used
scanner is connected to the
network correctly.
• Cancel the personal firewall of
the client computer. For details
about firewall, see Windows
Help.
• Use an application such as telnet
to make sure SNMPv1 or
SNMPv2 is set as the machine's
protocol. For details about how to
check this, see "Remote
Maintenance Using telnet",
Connecting the Machine/ System
Settings .
• Select the scanner used for the
previous scan.
"Cannot specify any more
scanning area."
The maximum number of
registerable scan areas has
been exceeded.
The maximum number of scanning
areas that can be stored is 100. Delete
unneeded scanning areas.
227
10. Troubleshooting
Message
"Clear Misfeed(s) in ADF."
Causes
A paper misfeed has
occurred inside the ADF.
Solutions
• Remove jammed originals, and
then insert them again. For details
about jammed paper, see
"Removing Jammed Paper",
Troubleshooting .
• When a misfeed occurs, replace
the jammed originals.
• Check whether the originals are
suitable to be scanned by the
machine.
"Communication error has
occurred on the network."
A communication error has
occurred on the network.
"Error has occurred in the
scanner driver."
An error has occurred in the
driver.
Check whether the client computer can
use the TCP/IP protocol.
• Check whether the network cable
is connected correctly to the client
computer.
• Check whether the Ethernet board
of the client computer is
recognized correctly by
Windows.
• Check whether the client
computer can use the TCP/IP
protocol.
"Error has occurred in the
scanner."
The application-specified
scan conditions have
exceeded the setting range
of the machine.
Check whether the scanning settings
made with the application exceed the
setting range of the machine.
"Fatal error has occurred in
the scanner."
An unrecoverable error has
occurred on the machine.
An unrecoverable error has occurred
in the machine. Contact your service
representative.
"Insufficient memory. Close
all other applications, then
restart scanning."
Memory is insufficient.
• Close all the unnecessary
applications running on the client
computer.
• Uninstall the TWAIN driver, and
then reinstall it after restarting the
computer.
228
When Messages Are Displayed on Your Computer Screen
Message
Causes
"Insufficient memory. Reduce Scanner memory is
the scanning area."
insufficient.
Solutions
• Reset the scan size.
• Lower the resolution.
• Set with no compression. For
details about the settings, see
TWAIN driver Help.
The problem may be due to the
following cause:
• Scanning cannot be performed if
large values are set for brightness
when using halftone or high
resolution. For details about the
relationship between scan
settings, see "Relationship
between Resolution and Scan
Size", Scan .
• If a misfeed occurs, you might not
scan an original. Remove the
misfeed, and then scan the
original again.
"Invalid Winsock version.
Please use version 1.1 or
higher."
You are using an invalid
version of Winsock.
"No User Code is registered. Access is restricted with user
Consult your system
codes.
administrator."
"No response from the
scanner."
The machine or client
computer is not connected to
the network correctly.
Install the operating system of the
computer or copy Winsock from the
operating system CD-ROM.
For details about user code
authentication, see Security Guide
.
• Check whether the machine or
client computer is connected to
the network correctly.
• Disable the client computer's own
firewall. For details about firewall,
see Windows Help.
"No response from the
scanner."
The network is crowded.
Wait for a while, and then try to
reconnect.
229
10. Troubleshooting
Message
"Scanner is in use for other
function. Please wait."
230
Causes
A function of the machine
other than the Scanner
function is being used such
as the Copier function.
Solutions
• Wait for a while, and then
reconnect.
• Cancel the job that is being
processed. For example, press
[Exit], and then press the [Home]
key. Next, press the [Copier] icon
on the [Home] screen, and then
press the [Stop] key. When the
message "The Stop key has been
pressed, copying, and also other
print jobs that were being
processed and which could be
stopped, have been suspended.
To continue copying and printing
press [Continue], to cancel
copying press [Cancel Copying].
To delete other suspended jobs
press [Job List]." appears, press
[Cancel Copying].
"Scanner is not available on
the specified device."
The TWAIN scanner function Contact your service representative.
cannot be used on this
machine.
"Scanner is not available.
Check the scanner
connection status."
The machine's main power
switch is off.
Turn on the main power switch.
When Messages Are Displayed on Your Computer Screen
Message
"Scanner is not available.
Check the scanner
connection status."
Causes
The machine is not
connected to the network
correctly.
Solutions
• Check whether the machine is
connected to the network
correctly.
• Deselect the personal firewall
function of the client computer.
For details about firewall, see
Windows Help.
• Use an application such as telnet
to make sure SNMPv1 or
SNMPv2 is set as the machine's
protocol. For details about how to
check this, see "Remote
Maintenance Using telnet",
Connecting the Machine/ System
Settings .
"Scanner is not ready.
Check the scanner and the
options."
The ADF cover is open.
Check whether the ADF cover is
closed.
"The name is already in use.
Check the registered
names."
You tried to register a name
that is already in use.
Use another name.
231
10. Troubleshooting
232
11. Appendix
This chapter describes the trademarks.
Trademarks
Adobe, Acrobat, PostScript, PostScript 3, and Reader are either registered trademarks or trademarks of
Adobe Systems Incorporated in the United States and/or other countries.
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any
use of such marks by Ricoh Company, Ltd. is under license.
Microsoft®, Windows®, Windows Server®, and Windows Vista® are either registered trademarks or
trademarks of Microsoft Corporation in the United States and/or other countries.
PCL® is a registered trademark of Hewlett-Packard Company.
PictBridge is a trademark.
The proper names of the Windows operating systems are as follows:
• The product names of Windows XP are as follows:
Microsoft® Windows® XP Professional Edition
Microsoft® Windows® XP Home Edition
Microsoft® Windows® XP Media Center Edition
Microsoft® Windows® XP Tablet PC Edition
• The product names of Windows Vista are as follows:
Microsoft® Windows Vista® Ultimate
Microsoft® Windows Vista® Business
Microsoft® Windows Vista® Home Premium
Microsoft® Windows Vista® Home Basic
Microsoft® Windows Vista® Enterprise
• The product names of Windows 7 are as follows:
Microsoft® Windows® 7 Home Premium
Microsoft® Windows® 7 Professional
Microsoft® Windows® 7 Ultimate
Microsoft® Windows® 7 Enterprise
• The product names of Windows Server 2003 are as follows:
Microsoft® Windows Server® 2003 Standard Edition
Microsoft® Windows Server® 2003 Enterprise Edition
• The product names of Windows Server 2003 R2 are as follows:
233
11. Appendix
Microsoft® Windows Server® 2003 R2 Standard Edition
Microsoft® Windows Server® 2003 R2 Enterprise Edition
• The product names of Windows Server 2008 are as follows:
Microsoft® Windows Server® 2008 Standard
Microsoft® Windows Server® 2008 Enterprise
• The product names of Windows Server 2008 R2 are as follows:
Microsoft® Windows Server® 2008 R2 Standard
Microsoft® Windows Server® 2008 R2 Enterprise
Other product names used herein are for identification purposes only and might be trademarks of their
respective companies. We disclaim any and all rights to those marks.
234
INDEX
E
2 Sided Print.............................................................9
A
Address Book.........................................................11
ADF.....................................................................8, 63
ARDF............................................................8, 27, 30
Authentication screen............................................61
Auto document feeder.............................................8
Auto Reduce/Enlarge....................................14, 69
Auto reverse document feeder...............................8
B
Basic procedure. .67, 87, 103, 111, 119, 123, 127
Beep pattern........................................................168
Booklet...................................................................14
Booklet finisher......................33, 35, 37, 39, 41, 43
Bridge unit..............................33, 35, 37, 39, 41, 43
Browser..................................................................48
Bypass tray........................ 27, 30, 78, 79, 137, 138
C
Canceling a transmission...............................94, 95
Caster table.....................................................33, 35
Check Status key...........................................45, 166
Clear key................................................................45
Combine......................................................9, 14, 73
Communicating indicator......................................45
Computer.............................................................226
Confidential File indicator..................................... 45
Control panel............................................27, 30, 45
Converting documents to electronic formats.......10
Copier..............................................................48, 67
Copy/Document Server............................176, 180
Custom size paper........................................78, 140
D
Data In indicator....................................................45
Data security for copying......................................25
Destination...........................................................118
Display panel.........................................................45
Document Server.......................10, 16, 48, 86, 127
Duplex..............................................................14, 71
Duplex Copy............................................................9
E-mail address.....................................................122
E-mail destination.......................................120, 121
E-mail transmission................................................19
Energy Saver key..................................................45
Enter key.................................................................45
Envelope.................................................79, 80, 157
Envelope feeder....................................................... 8
Exposure glass..........................................27, 30, 63
Extender...........................................................27, 30
External options.....................................................33
External tray..........................33, 35, 37, 39, 41, 43
F
Facsimile.........................................48, 87, 180, 197
Fax destination................................................89, 90
Fax Received indicator.........................................45
File type................................................................125
Finisher...................................33, 35, 37, 39, 41, 43
Finishing..................................................................81
Frequently-used settings........................................12
Front and left view...........................................27, 30
Front and right view........................................27, 30
Front cover.......................................................27, 30
Function key...........................................................45
H
Handset.....................................................35, 39, 43
Hold Print.......................................................15, 106
Hold print file.......................................................106
Home key...............................................................45
Home screen......................................13, 48, 49, 50
Home screen image..............................................48
How to Read the Manuals......................................6
I
Immediate transmission.........................................92
Indicator......................................................165, 166
Information screen...................................................9
Initial settings..........................................................12
Internal shift tray....................33, 35, 37, 39, 41, 43
Internal tray 1..................................................27, 30
Internal tray 2........................33, 35, 37, 39, 41, 43
235
Interrupt key...........................................................45
IP-Fax......................................................................19
J
Journal..................................................................100
L
LAN-Fax.............................................................9, 17
Large capacity tray. .8, 33, 35, 37, 39, 41, 43, 146
LCT....................8, 33, 35, 37, 39, 41, 43, 144, 146
Locked Print...................................................15, 104
Locked print file...................................................104
Logging in to the machine..................................... 61
Logging out the machine.......................................62
Login/Logout key..................................................45
Lower paper tray......27, 30, 33, 35, 37, 39, 41, 43
Lower right cover............................................27, 30
M
Magazine..............................................................14
Main power...........................................................59
Main power indicator...........................................45
Main power switch.........................................27, 30
Media access lamp...............................................45
Media slot..............................................................45
Memory.......................................................180, 197
Memory transmission............................................87
Message. 169, 176, 180, 197, 198, 202, 211, 226
Model-specific information.....................................7
N
Names of major features........................................8
Number key...........................................................45
O
OHP transparency..............................................140
One-pass duplex scanning ADF..........................30
One-Sided Combine.............................................74
Options................................................................... 33
Original orientation...............................................71
P
Paper capacity....................................................148
Paper grain..........................................................156
Paper guides...................................................27, 30
236
Paper size....................................................139, 148
Paper thickness....................................................148
Paper tray...............................................27, 30, 135
Paper type............................................................148
Path.......................................................................118
Placing originals....................................................63
Preventing information leakage...........................23
Printer...........................................48, 103, 197, 198
Printer driver................................................101, 102
Problem................................................................169
Program.....................................................12, 53, 55
Program key...........................................................45
Punch......................................................................83
Q
Quick install.........................................................101
R
Rear and left view...........................................27, 30
Region A...................................................................7
Region B...................................................................7
Registering Destinations........................................11
Remote Fax............................................................21
Reset key................................................................45
Rotate Copy...........................................................69
Running out of toner............................................162
S
Sample Copy key..................................................45
Sample Print...........................................................15
Saving paper...........................................................9
Scan file....................................................... 119, 123
Scan settings........................................................126
Scan to Folder...............................................22, 111
Scanner.................................................48, 111, 211
Scanner accessibility unit......................................39
Send Later..............................................................96
Sending scan files...........................................10, 22
Shared folder.......................................................112
Shortcut icon.............................................48, 49, 50
Simple Screen key.................................................45
Small size paper tray......8, 33, 35, 37, 39, 41, 43,
142
SMB folder.........................................114, 116, 117
Standard printing................................................103
Staple.....................................................................81
Start key.................................................................45
Stop key.................................................................45
Stored documents.........................................98, 129
Stored file.............................................................124
Stored Print....................................................15, 108
Stored print file...........................................108, 109
Storing a document...............................................97
Storing data...........................................................86
Storing received documents.................................17
Symbols....................................................................6
T
Thick paper.................................................140, 156
Thin paper............................................................140
Toner............................................................161, 162
Trademark............................................................233
Tray 1...............................................................27, 30
Tray 2...............................................................27, 30
Tray 3............................33, 35, 37, 39, 41, 43, 144
Turning On/Off the Power...................................59
Two-Sided Combine.............................................75
U
Unauthorized copy prevention............................25
Used toner...........................................................163
User code authentication......................................61
User Tools/Counter key.......................................45
V
Ventilation holes..............................................27, 30
W
Web Image Monitor............................24, 131, 133
237
MEMO
238
MEMO
239
MEMO
240
EN GB
EN US
EN AU
D143
© 2011
EN GB
EN US
EN AU
D143-7003
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