Apollo by Midmark Gold Series AVG10S, AVG10SF, AVG15S, AVG15SF, AVG20S, AVG20SF, AVG30S, AVG30SF, Classic Bronze AVB10S, AVB10SE, AVB10SF, AVB10SFE, AVB15S, AVB15SE, AVB15SF, AVB15SFE, AVB20S, AVB20SF, UltraVac AVU10S Installation and operations manual

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Installation & Operation
Single Vacuum System
3/4" x 3' Flex PVC
Exhaust Line
"Use PVC Glue"
(Provided)
2" PVC Vent Pipe
(Provided By Plumber)
1 1/2" P-Trap
With 1" Air Gap
(Not Provided)
(Refer To Local
Plumbing Codes)
Low Voltage Wires
For 24V Remote
Operation
(Red And Blue Switching)
White = Light
2" PVC Vent Connection
Air/Water Separator (Optional)
Order Part #AVAVXS1
Disconnect Box
(Provided By Electrician)
1/4" x 6' High Pressure
Water Inlet Hose
(1/2", 1/4" MPT Or 3/8" Tube)
(Provided)
*See Note
Route Direct
To Drain
Connection
PVC Slip Coupling
And MPT Adapter
(Provided)
Exhaust
Muffler
3/4" x 3' Flex PVC
Inlet Tubing
"Use PVC Glue"
(Provided)
6' Conduit
(Provided)
* Muffler For Standard Model Only
NOTE: Some Local Codes Require A Reduced Pressure (RP) Backflow Preventor On The Incoming Water Line. (Not Provided)
MODEL SHOWN: AVU10SRX
Description:
Apollo by Midmark V acuum Systems have been tested and approved by various regulatory test agencies. The following list contains
Apollo File Numbers that may be helpful if questions arise regarding installation inspections.
Underwriter’s Laboratories (UL) (cUL) ................................. File Number: MH13627
U.S. Food and Drug Administration (FDA) ........................... File Number: 2937927
City of Los Angeles Mechanical Test Labs .......................... File Number: M880066
This dental vacuum should only be installed by qualified personnel. Should any questions arise during the installation, call Apollo by
Midmark T echnical Support between the hours of 8:00 a.m. to 5:00 p.m. (Eastern Standard Time).
Unpacking The System:
Place the Vacuum System in a clean, dr y, well ventilated area, on a solid, level surface. Consider sound level and insulate as needed.
Be sure adequete ventilation is available as the V acuum System is air -cooled. Ambient temperature in the equipment room should be
within the temperature range of 40 degrees Fahrenheit (4 o C) minimum and to 100 degrees Fahrenheit (38 o C) maximum.
Do Not Allow The V acuum To Freeze.
1.
2.
3.
4.
Remove the cardboard from the shipping platform.
Check to be sure that the pump is not damaged and that the Pump Installation Kit is in the box.
Remove the pump from the shipping platform.
Insert studded rubber shock mounts through the holes of the base plate and secure with the provided nuts.
Apollo by Midmark • 60 Vista Drive • Versailles, Ohio 45380-0286
Technical Support • 1-800- Midmark • Fax 877-249-1793 • www.midmark.com
Page 1
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Installation & Operation
Single Vacuum System
Vacuum Pump Specifications:
Model
Max
Users
Width
Depth
Height
3
3
2
2
2
2
4
4
3
3
3
3
4
3
5
5
7
7
13 In.
33 Cm.
13 In.
13 In.
33 Cm.
33 Cm.
13 In.
33 Cm.
13 In.
13 In.
33 Cm.
33 Cm.
13 In.
33 Cm.
13 In.
33 Cm.
13 In.
33 Cm.
11 In.
28 Cm.
11 In.
10 In.
28 Cm.
25 Cm.
11 In.
25 Cm.
11 In.
11 In.
25 Cm.
25 Cm.
11 In.
25 Cm.
11 In.
28 Cm.
11 In.
28 Cm.
15 In.
38 Cm.
15 In.
15 In.
38 Cm.
38 Cm.
17 In.
43 Cm.
17 In.
17 In.
38 Cm.
38 Cm.
18 In.
38 Cm.
18 In.
46 Cm.
20 In.
51 Cm.
AVG10S/A VU10S
AVG10SF/A VU10SF
AVB10S
AVB10SE
AVB10SF
AVB10SFE
AVG15S/A VU15S
AVG15SF/A VU15SF
AVB15S
AVB15SE
AVB15SF
AVB15SFE
AVB20S
AVB20SF
AVG20S/A VU20S
AVG20SF/A VU20SF
AVG30S/A VU30S
AVG30SF/A VU30SF
Shipping Total
Weight
HP
69 Lb.
31 Kg.
70 Lb.
66 Lb.
32 Kg.
30 Kg.
74 Lb.
34 Kg.
75 Lb.
71 Lb.
34 Kg.
34 Kg.
83 Lb.
38 Kg.
85 Lb.
39 Kg.
89 Lb.
40 Kg.
Volt
1
1
1
1
1
1
1 1/2
1 1/2
1 1/2
1 1/2
1 1/2
1 1/2
2
2
2
2
3
3
Amp Hz. Wire Breaker
Per Pump
Ga.
Size
115/208-230
220
115/208-230
115/208-230
220
220
115/208-230
220
115/208-230
115/208-230
220
220
208-230
220
208-230
220
208-230
220
16.2/8.1
8.1
16.2/8.1
16.2/8.1
8.1
8.1
22/11
11
22/11
22/11
11
11
12
11
12
12
14
14
60
50
60
60
50
50
60
50
60
60
50
50
60
50
60
50
60
50
12/14
14
12/14
12/14
14
14
10/12
12
10/12
10/12
12
12
12
12
12
12
12
12
30/20
20
30/20
30/20
20
20
40/20
20
40/20
40/20
20
20
20
20
20
20
30
30
Models suffixed with “R” denotes Recycler
Models suffixed with “X” denotes Exhaust Separator
Example: Vacuum model AVU10S with recycler and separator will read as AVU10SRX.
Options: Most models can be ordered with recycler and/or exhaust separator, simply add suffix(es) “R” and “X”. Recycler models
consume .19 GPM of water.
Notes: Vacuum dimensions do not include wall mounted air/water separator. A dedicated electrical circuit with circuit breaker must
be provided for each vacuum pump. Ambient temperature must be within the range of 40 degrees Fahrenheit minimum (4 o C) to
100 degrees Fahrenheit maximum (38 o C).
“AVB” is Classic Bronze™
“AVU” is UltraVac ®
“AVG” is Gold Series™ “F” denotes 50 Hz systems
Dual Voltage Models
Single Voltage Models
Blu
Red
Blu
Red
Blu
Red
Blu
Red
Wht
Wht
Wht
Wht
Remote Lighted
Switch
LOW VOLTAGE CONTROL
LOW VOLTAGE CONTROL
Blu
Red
AGC-1/2
Fuse
Wht
See Low Voltage Control
Wht
Motor Leads
Motor Leads
Brn
Blu
3
Blu
Blu
Blk
Yel
GRD
Blk
Wht
Org
3
4 5
GRD
6
7
Solenoid
Coil
8
230 Volt supply to terminals
Blu
Blk
115 or 230 V Primary
Wht
24 VAC Secondary
Transformer
Blk
Wht
115 Volt supply to terminals
1 and 4
Install Jumpers from terminals:
3 to 4
5 to 6
7 to 8
Blu
Yel
Vio
Blu
Blu
Wht
Wht
Blu
8
Wht
Solenoid
Coil
Blk
Yel
6 7
Wht
Red
Yel
Wht
Blu
5
GRD
230 V Primary
2
Brn
Red
AGC-1/2
Fuse
Blu
Red
24 VAC Secondary
See Low Voltage Control
Transformer
Remote Lighted
Switch
(FACTORY SETTING)
230 Volt supply to terminals
1 and 2
Install Jumpers from terminals:
2 to 3
6 to 7
Third Jumper not required.
Wht
Org
IMPORTANT: All vacuum systems are to be installed according to local plumbing and electrical codes. Never
operate the equipment without complete and proper grounding.
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Installation & Operation
Single Vacuum System
A. Electrical Hook-Up Requirements:
Low Voltage Line (24V)
18-3 Thermostat wire from remote control switch if low voltage remote control switching is desired. Red and Blue wires
are for switching, the White wire is for a lighted switch.
Line Voltage (60Hz.)
A single phase, 115 or 208-230 volt, 60Hz., supply circuit with approved ground connection is required. The 1 and 1 1/2
HP units are dual voltage 115/208-230 VAC. The 2 and 3 HP units are 230 volts only. All units are factory wired for
208-230 volt operation: 208-230 volt operation is recommended for maximum efficiency. An electrical hook-up kit,
complete with high voltage switching box, and pre-wired conduit is provided.
Line Voltage (50Hz.)
A single phase, 220 volt, 50Hz., supply circuit with approved ground connection is required. All units are factory
wired for 220 volt operation: 220 volt operation is recommended for maximum efficiency. An electrical hook-up kit,
complete with high voltage switching box, and pre-wired conduit is provided.
B. Plumbing Hook-Up Requirements:
Water Line (Recommended)
1/2 inch (13 mm) cold water supply line with shut off valve terminating in 1/2 inch FPT. The line must be flushed out prior
to connection to vacuum.
IMPORTANT: Water is essential for the operation and longevity of the pump. The supply must not be re
stricted or interrupted during operation. Water with high mineral content may cause mineral build-up and
create water starvation, leading to seal failure. A water softener and filter are recommended for this situation.
Waste Line
Water and air exhaust to sewer line terminating in:
Option A - Floor sink, an exhaust separator is highly recommended for most installations.
Option B - P-trap adapted to 3/4 inch (19 mm) PVC slip connection. A 1 inch (25 mm) air gap may be required by local code.
Vacuum Line
3/4 inch (19 mm) PVC female slip connection. 2 and 3 HP models require a 1 inch (25 mm) PVC slip connection. Guidelines for
the proper design of a vacuum piping system are given in the following sections.
IMPORTANT: Continuously running sinks or cuspidors must NEVER be connected to the vacuum piping system.
C. Vacuum Piping System Guidelines:
The design of the vacuum piping can have a large effect on the efficiency and reliability of a vacuum system. Experience has
shown that the most effective vacuum piping designs are based on the air velocity that will occur in the lines. The velocity must
be high enough to entrain all liquids and sediment in the air flow so that they do not accumulate in the lines. At the same time;
the velocity must not be so high as to cause unacceptable vacuum losses. The Vacuum Line Sizing Chart on the following
page is based on maintaining an optimum air flow velocity according to the criteria described above.
Page 3
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Installation & Operation
Single Vacuum System
To Vacuum Pump
D. Vacuum Line Sizing Chart
Floor
Piping
Level
Number Of Operatories
Supplied Through Line
Pipe Diameter In
Inches (Mm)
1
3/4” (19)
2
1” (25)
3
1” (25)
4
1 1/4” (32)
5
1 1/4” (32)
6
1 1/2” (38)
7
1 1/2” (38)
8
1 1/2” (38)
1 1/2" Pipe
38MM
Vacuum
System
1" Pipe
25MM
3/4" Pipe
19MM
1 1/4" Pipe
32MM
From Vacuum System
Line Termination At Vacuum Pump
(Low Restriction Trap)
To Vacuum Pump
1 1/4" Pipe
32MM
Sample Vacuum Piping
Installation For 7
Operatory System
3/4" (19MM) Branch Line
To Junction Box
(7 Places)
Y Tee
(Flow Diagram)
3/4" Pipe
19MM
1" Pipe
25MM
1/2" (13MM) Pipe
Main Vacuum Line
NOTE:
Use the number of operatories being supplied,
not the number of outlets within the operatories
to determine line size at any given point. Branch
lines to individual operatories off of the main
suction line should be 3/4 inch diameter.
1" Pipe
25MM
Overhead System
Line Termination
(Floor Level Junction Box)
1/2" (13MM) Pipe From This
Bushing To Junction Box
Main Vacuum Line
Overhead System
Line Termination
(In Wall Junction Box)
1/2" (13MM) Line To Floor
Level Junction Box
A Trap Is Required Here
To Prevent Backflow
45˚ Els
1/2" (13MM) Line To
Junction Box On Wall
A Trap Is Required Here To
Help Prevent Backflow
The vacuum lines should be supported to prevent sag and should be sloped 1/4 inch (6 mm) for every 10 feet (3 m) towards the
vacuum pump.
It is of primary importance to minimize 90 degee turns in the system. These will not only cause vacuum losses, but will also provide
areas where sediment can accumulate. A combination of two 45 degree elbows are prefeable to a 90 degree elbow. Restrictions in the
line will also cause vacuum losses. Y-Tee fittings should be used whenever possible.
Overhead systems require the use of the next larger size vacuum pump. Overhead systems also require a 1/2 inch (13
mm) line rather than 3/4 inch (19 mm) from the operatories to the main line, and special provisions to ensure that liquids do not travel
back into the operatories.
A sample vacuum piping diagram is shown. Consult Apollo by Midmark Technical Support for further information regarding vacuum
line sizing.
Page 4
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Installation & Operation
Single Vacuum System
Water Manifold
Assembly
Low Voltage Lines
Water Line
2" Vent
Suction Line
P-Trap
Electrical
High Voltage Line
Disconnect
Box
P-Trap Installation
Waste
Line
Exhaust
Separator
(*Optional
Use Part
#AVAXS1)
Exhaust
Line
Low Voltage
Control Wires
Water Manifold
Assembly
Cold
Water
Intake
Manifold
Low Voltage Lines
Clean Screen
As Needed
Recycler Models
Only
Strainer
(Fresh Water)
Suction
Line
Suction Line
Water Line
Intake Filter
High Voltage Line
Floor Sink
Water Flow Regulator
Recycler
Assembly
Floor Sink
Electrical
High Voltage Line
Typical Single Vacuum Installation With Exhaust Separator
Floor Sink Installation
72 Sq. In.
Vent For
Air Ventilation
Cold Water
Low Voltage
Electrical
Exhaust
Muffler
Waste
NOTE: Waste Must Hook In Behind Sink Trap
F. Installing Vacuum System With Exhaust
Separator
Vacuum Line
1. Place the vacuum unit on a solid level floor within
two feet (0.6 m) of waste line P-trap or floor sink.
Holes In Base
For Ventilation
2. Mount the exhaust separator tank using sheetrock
anchors and screws provided, at least 2 inch (51
mm) above a P-trap waste connection, and within 3
feet (1 m) of the vacuum exhaust for proper 3 foot
(1 m) exhaust hose connections.
Cabinet Installation
E. Installing The Vacuum System
1. Place the vacuum unit on a solid level floor within
two feet (0.6 m) of waste line P-trap or floor sink.
2. Connect operatory vacuum line to the pump
suction strainer using PVC pipe or the provided
suction hose and glue with PVC type cement.
3. Attach 3/4 inch (19 mm) exhaust/drain hose, with
the provided exhaust muffler, to P-trap or floor sink
and glue with PVC type cement.
3. Connect operatory vacuum line to the pump suction
strainer using PVC pipe or the provided suction
hose and glue with PVC type cement.
4. Attach the provided 3/4 inch (19 mm) pump exhaust
hose to inlet fitting of the exhaust separator, and
glue with PVC type cement.
5. Attach provided 3/4 inch (19 mm) drain hose to
P-trap or floor sink from bottom drain fitting of
exhaust separator and glue with PVC type cement..
6. Install 2 inch (51 mm) PVC vent line off the top of
the exhaust separator and vent to the outdoors.
4. Connect brass water manifold with shut off valve,
provided, to a 1/2 inch (13 mm) water supply line.
NOTE: It is recommended to purge at least
5 gallons of water through water line
before attaching to vacuum. (Sediment in
water lines of new buildings is common.)
5. Connect the high voltage electrical supply line to
the pump as indicated in the electrical diagram.
7. Connect the provided brass water manifold with
shut-off valve to a 1/2 inch (13 mm) water supply
line.
8. Connect high voltage electrical supply line to the
pump as indicated in the electrical diagram.
6. For low voltage remote control, connect low
voltage wires of corresponding color from the Apollo
Master Control Panel vacuum switch.
9. For low voltage remote control, connect low voltage
wires of corresponding color from the Apollo Master
Control Panel vacuum switch.
Page 5
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Installation & Operation
Single Vacuum System
G. Initial Start-Up
1. Check that the water supply valve is “OPEN”.
2. Start the pump.
3. Check exhaust tubing to ensure that water is flowing through the pumps.
IMPORTANT: Do not run pump without full pressure water supply, or serious pump seal damage could result.
4. Check waste drain line to ensure that water is draining properly and that there are no water leaks.
5. Check vacuum gauge to ensure that the pump is functioning properly. Vacuum relief is factory preset for 10 inches Hg
(34 KPa) Vacuum.
6. Store this installation manual for future reference.
H. Vacuum Level Adjustment
The Vacuum level is adjustable in the range of 8 to 13 inches Hg (27 to 44 KPa).
1. Remove the filter and valve from the PVC elbow.
2. Using a 1/4 inch nutdriver and a phillips screwdriver adjust the center mounted screw within the valve. Each full clockwise turn
increases the vacuum level by approximately 2 inch Hg.
PVC Elbow
Must Be Removed
To Adjust
Relief / Regulator Valve
Filter / Muffler
Maintenance Chart:
Maintenance Procedure
Cleanse Vacuum Piping System
Daily
Weekly
Monthly
Semi-Annually
Annually
•
Clean Vacuum Pump Intake Filter
•
Clean In-Operatory Strainers
•
Check Vacuum Level
•
Clean And Dust Off Vacuum Pump
•
Replace Recycler Return Line
•
Clean or Replace Relief/Regulator Filter
•
Clean Water Inlet Strainer
•
Page 6
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Installation & Operation
Single Vacuum System
Trouble-Shooting Guide
PROBLEM: Motor will not start when turned “ON”.
Cause: No power to pump motor.
Remedy:
1. Check for proper voltage at pump terminal block input terminals ( 10% of rated voltage). If proper
voltage is not present, check circuit breaker and supply circuit.
2. If low voltage switching is being used, bypass low voltage circuit by connecting the red and blue wires
from the top of electrical box.
3. Check the voltage between the blue and white low voltage wires. If it is not between 20 and 28 VAC the
fuse or the transformer may be defective, or there is a faulty connection within the box.
4. If the voltage of step 3 is within limits and relay contacts were not closing, replace relay.
PROBLEM: Pump runs but creates insufficient “suction”.
Cause: Vacuum intake filter clogged.
Remedy:
1. Clean filter.
Cause: Faulty vacuum system.
Remedy:
1. Remove the vacuum inlet line from the pump. If there is good suction at the pump, but little to none in
the system, the system is logged or contains leaks. Locate problem and repair.
Cause: Low relief/regulator valve setting.
Remedy:
1. Adjust as illustrated in vacuum adjustment section.
Cause: Inadequate water supply.
Remedy:
1. Make sure water supply valve to pump is fully “OPEN”
2. Unscrew hex cap from water inlet strainer and check for clogged filter screen. Clean as required.
3. Check for proper voltage at water solenoid coil (115 VAC 10%). If proper voltage exists replace water
solenoid, (230 VAC 10% on all two and three horsepower models).
4. Check water regulator to see if it is plugged.
Cause: Inadequate sized pump.
Remedy:
1. Check usage chart for maximum number of simultaneous users. Upgrade if nesessary.
PROBLEM: Pump runs but creates excessive vacuum.
Cause: Clogged vacuum relief filter.
Remedy:
1. Unscrew filter/muffler from valve. Clean filter media and reassemble.
Cause: High relief/regulator valve setting.
Remedy:
1. Adjust as indicated in vacuum level adjustment section.
PROBLEM: Pump will not run continuously.
Cause: Overheating. Thermal protection shutdown.
Remedy:
1. Check for adequate ventilation. The motor is air cooled and a ventilation fan may be required.
Cause: Circuit breaker tripping.
Remedy:
1. Check for incorrectly sized or defective circuit breaker.
Cause: Faulty relay.
Remedy:
1. Check for proper wire gauge size. Replace relay if contacts fail to remain closed.
Page 7
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Installation & Operation
Single Vacuum System
Description
Part Number
Cover - Electrical Box
Bushing - 1” MPT x 3/4” FPT
Elbow - 1/4” MPT x 1/4” Poly-Flow Long
Elbow - Street 3/4” NPT PVC
Elbow - Street 1” NPT PVC
Filter - Relief Valve 3/4” FPT
Filter - Relief Valve 1” FPT
Fuse - 1/2 Amp
Fuse Holder
Gasket - Intake Manifold
Gauge - Vacuum
Jumper - 2 Terminal 115/230 VAC
Motor - 1 HP (60 Hz.)
No Longer Available
Motor - 1 HP (50 Hz.)
Motor - 1 1/2 HP (60 Hz.) No Longer Available
Motor - 1 1/2 HP (50 Hz.)
Motor - 2 HP (50/60 Hz.) No Longer Available
Motor - 3 HP (60 Hz.)
Motor - 3 HP (50 Hz.)
Nipple - 3/4” MPT Close (Brass)
Nipple - 3/4” Close (PVC)
Description
ECB80561
PVC50992
PCB50440
PVC50642
PVC51021
SVA95818
SVA95819
EMS10930
EMS10935
MMS71167
PGA70415
ECC10225
HFM30905
HFM30915
HFM30910
HFM30920
HFM30911
HFM30912
HFM30925
PCB50475
PVC50520
Nipple - 1” Close (PVC)
O-Ring - Pump Housing, 1 & 1.5 HP
O-Ring - Pump Housing, 2 & 3 HP
Relay - 24 VAC
Shock Mounts - Studded Rubber
Seals - Shaft Seal Assembly, 1 & 1.5 HP
Seals - Shaft Seal Assembly, 2 & 3 HP
Strainer - 3/4” FPT Vacuum Inlet
Dipos-A-Bowl
Strainer - 1” FPT Vacuum Inlet
Dispos-A-Bowl
Strainer - 1/4” FPT Water
Transformer - 115/230 Volt 24 VAC
Tubing - 3/4” PVC (19 mm)
Tubing - 1” PVC (25 mm)
Tubing - 1/4” Poly-Flow 135 PSI (6 mm)
Valve - 1/4” FPT Anti-Siphon
Valve - One Way 3/4” Check
Valve - Relief/Regulator 3/4” MPT
Valve - Solenoid 1/4” FPT 115 VAC
Valve - Solenoid 1/4” FPT 230 VAC
Part Number
PVC51022
MRP70955
MRP70957
ETR10460
MRP70965
SVA95845
SVA95847
PVC50705
AVA60001
PVC50706
AVA60011
PCB50960
ETR10500
PCT80460
PCT80461
PCT80610
PVV50595
PVV50657
PVV85980
PVV10470
PVV10472
* To order parts, contact your authorized Apollo Dealer.
Warranty Information:
• Classic Bronze™ = 2 Year
• Gold Series™ = 2 Year
• UltraVac® = 3 Year
All Apollo by Midmark products are thoroughly inspected and tested in accordance with rigid specifications and standards. Our products are guaranteed
against defective material and workmanship from the date of shipment; provided, that the installation, operation, and maintenance is done in accordance
with Apollo’s procedures as outlined in the provided manuals. No other warranties, or guarantees, expressed or implied are made.
Apollo’s obligation under the warranty is to provide parts for the repair or, at Apollo’s option, provide the replacement product, excluding labor and
shipping charges. All special, incidental and/or consequential damages are excluded. Apollo will not issue credit for product without first attempting
to correct the problem in the field. Written notice of breach of warranty must be provided to Apollo within the warranty period. The warranty does not
cover damage resulting from the use of cleaning, disinfecting or sterilizing chemicals and processes. On vacuum products, the warranty does not
cover failures due to hard water deposits. Failure to following installation and operation procedures will void the warranty.
Page 8
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Installation & Operation
Single Vacuum System
Technical Service - 1-800-MIDMARK
DECLARATION OF CONFORMITY
MIDMARK CORPORATION
Midmark Corporation declares that Compressor Model AOCRT22D, Serial Number VJ1000
and V2200 to present the Vacuum Model AVB10SFR, Serial Number VJ1000 and V2200 to
present conform to the applicable requirements of Machinery Directive 98/37/EC and to the
following standards.
EN1012-1: 1996
EN1012-2: 1996
EN60204-1: 1997
EN50081-2: 1993
EN50082-1: 1997
Compressors and Vacuum Pumps - Safety Requirements, Part 1: Compressors
Compressors and Vacuum Pumps - Safety Requirements, Part 2: Vacuum Pumps
Safety of Machinery - Electrical Equipment of Machines Part 1: General Requirements
EMC, Generic Emission Standard, Part 2: Industrial
EMC, Generic Immunity Standard, Part 1: Residental Commerical and Light Industry
Quality Assurance Manager
Gene Harshbarger
Midmark Corporation
60 Vista Drive, P O Box 286
Versailles, Ohio 45380 U.S.A.
077-0394-00 Rev. A
Return Goods Procedure
All returns must be made through an authorized dealer. Units for repair should be sent to Midmark
and packaged in the original shipping container if possible. Please contact our Customer Service
Department at 1-800-Midmark (1-800-643-6275), prior to shipping the unit prepaid to receive
authorization RMA number. Specify the RMA number on the outside of the box and label it to the
attention of Repair Service Center.
Ship to:
Midmark Corporation
Plant A Returns Dept
Attn: Repair Service Center
60 Vista Drive
Versailles OH 45380
AMI60330 Rev. 11/09
Page 12