MTS Ultimate TV
®
Remote Control
Set your TV to STB mode or your MTS service will not work.
On some remotes this button is labelled
“MTS”.
Record TV* with just one click
Skip back in 7second increments
Go to Video On Demand library (Note: ‘On
DEMAND’ button may be called ‘VIDEO ON
DEMAND’ on some remotes)
Go to Main Menu
Program MTS remote control to TVs/DVDs or auxilliary devices
(Note: ‘LEARN’ button may be called ‘SETUP’ button on some remotes)
When in Guide, return to last screen or Main
Menu
Exit from
MENU screen to TV
Search
Customize using
MyRemote
Go to Interactive
Program Guide
Return to the previously viewed
TV channel or a list of previously viewed channels
While watching
TV, change screen dimentions to fi t wide-screen TV
Edit letters or numbers on the
SEARCH screen
While in Guide, jump channel listings by tonight, tomorrow or the next 14 days
While in Guide, easily add a channel to your
Favourites list (Note:
‘ENTER/ASPECT’ button may be called
‘OPTIONS’ on some remotes)
TIP: The remote control must be within 20 feet of your set-top box and have a clear line of sight with no obstructions, such as a glass door, in order for it to work.
Change video input
(Must be in TV mode for TV service to work)
Pause Live TV*
Skip forward in 30second increments.
(Note: ‘FWD’ button may be called
‘SKIP FORWARD’ on some remotes).
Go to list of recorded TV programs*
Launch MyMenu, your customizable menu app
Navigate channels, menus and screens using arrows
Go to PROGRAM
INFO screen
MyRemote
MyRemote lets you customize the A, B, and C buttons on your remote for one-touch access to your favourite MTS Ultimate TV ® channels, menu options, and applications.
See mts.ca/myremote
Note: Remotes come in silver, black and charcoal. Some remotes do not have a LEARN button.
*You must subscribe to PVR Service to use this function.
MTS In-Home Wi-Fi
In-Home Wi-Fi is free for customers with High Speed Internet and Ultimate TV ® service!
With MTS In-Home Wi-Fi you can:
• Connect wirelessly to the Internet
• Have all your Wi-Fi enabled devices online at the same time
• Access 24/7 support
In-Home Wi-Fi: Customers subscribing to both MTS Ultimate TV ® and High Speed Internet are provided with a
Wi-Fi enabled residential gateway router to allow them to share their MTS personal Internet plan among Wi-Fi enabled devices in their home. The security, confi dentiality and privacy of wireless communications cannot be guaranteed. Use a Virtual Private Network and/or other hardware and software security features to help ensure the security of data and minimize the chance of interception.
MTS Quick Reference Information
MTS In-Home Wi-Fi
Wireless Network Name (SSID) _______________________________
Security Key: (WEP/WPA) ___________________________________
(located on the back of your 2Wire or Pace Box)
Outlook.com Email service
All MTS Internet customers can enjoy a free Microsoft account with an @mymts.net address
To set up your Microsoft account, visit mts.ca/outlook
To log in to your Microsoft account, visit mail.mymts.net
User name: ____________________________________ @mymts.net
Password*: ________________________________________________
*Note: Your temporary password will be the same as your MTS High Speed
Internet login password. When you fi rst login to your Microsoft account, you will be prompted to choose a new Microsoft Account password. This WILL
NOT change or affect your MTS High Speed login password.
MTS Wi-Fi Hotspot Login Information
Free unlimited Internet access at all MTS Wi-Fi hotspots.
MTS Wi-Fi Hotspot Login Information ________________________
Password ________________________________________________
Note: Password is the same as your MTS High Speed Internet login password.
ZoneAlarm
®
Internet Security Suite
• MTS Online Security Software
• Download for free at mts.ca/zonealarm
License Key _______________________________________________
©2003-2012 CheckPoint Software Technologies Ltd. All rights reserved.
119560/Jul 2013
A Quick Guide to
MTS Ultimate TV
®
For more detailed MTS
Ultimate TV ® support, visit mts.ca/support
Service
Get ready to enjoy our best TV service yet!
You’re going to love it.
Sign up for the MTS Revue e-newsletter at
mts.ca/Revue
Finding Your Favourite Shows
•
Press GUIDE on your remote to launch the onscreen Interactive
Program Guide (IPG)
• Use the UP and DOWN arrows to scroll through the guide one row at a time
• Use CH/PG to scroll one page at a time
• Use the SIDEWAYS arrows to see what’s coming up in the future
• The Interactive Program Guide includes 14 days of information
Hide Channels in your Guide
• Press MENU
• Select SETTINGS , GUIDE , select CUSTOMIZE CHANNEL GUIDE
• Press OK
• Uncheck the channels that you do not want to appear in the guide and save changes. You need to hide channels on each TV
Quick TV Fixes
1. Press STB , located at the top left-hand side of your remote, to ensure that the operating mode is set to MTS Ultimate
TV ® service. (On some remotes, this button is labelled MTS ).
2. Check that you are within 20 feet of your set-top box and have a clear line of sight with no obstructions, such as a glass door, in order for your remote control to work.
3. Check or replace the batteries in the remote control.
4. On some TVs, the brightness settings can interfere with the signal from your remote to your set-top box. Try adjusting the brightness on your TV set.
5. Check that there is power to your set-top box. You will see a green light around the power button on the front panel.
6. Check that your TV’s Input/Source is set to the type of cable that is connecting the MTS Ultimate TV ® set-top box to your TV set i.e. Component or HDMI.
7. Check that your cables are fi rmly attached to the TV and set-top box.
8. Turn your set-top box off and on by pressing the POWER button on your set-top box to reset the system.
Remember:
• To instantly change your Channel Groups online, visit mts.ca/tvchannelchanges
• You must have an HD TV set to view HD quality TV signals
• HD and SD channels are now sold together - when you subscribe to a Digital channel, you will also automatically get the HD version of that channel (where available)
Guide Features
Preview What’s On
• The Picture in Picture preview in the bottom corner of the guide allows you to preview what is on the channel highlighted in the guide. It also includes a summary of the show
Find Details About a Specifi c Program
• Press OK or INFO to see a summary of the program, including actor, director, program rating, the original air date, how much time is remaining, and whether or not the program is in HD
Search for Programs by Day
• Press ENTER and the options to jump to different times will appear along the right hand side of your screen
• Highlight the option you want and select OK
Show ONLY Subscribed Channels
You can now set your Guide to only show the channels you subscribe to
• Press MENU
•
Select SETTINGS , GUIDE , select SHOW ONLY SUBSCRIBED
CHANNELS
• Press OK
• Select VIEW SUBSCRIBED , press OK
• Use the ARROW buttons to highlight SAVE , press OK
Search for Programs by Title or Actor
•
Press the YELLOW TRIANGLE to fi nd out when your favourite program is on, or search for shows and movies including Video On
Demand
Set Up a list of Favourite Channels
• Press MENU
•
Select SETTINGS , GUIDE , select SETUP FAVOURITES LIST
• Press OK and select SETUP
• Check the channels that you want to add to your favourites list and save changes
• You can repeat the process above to make more than one favourites list
• To view your favourites list, press MENU , select LIVE TV , highlight
FAVOURITES and press OK . You need to set up your favourites list on each TV
KEY: We’ve used BLUE capital letters to refer to buttons on your new MTS Ultimate TV ® remote control. GREEN capital letters refer to names you will see on your TV.
Controlling Live TV Using Your Whole Home
PVR
Control live TV using the same control buttons that you use to pause, fast-forward, and rewind MTS Video On Demand – all while watching a live TV program:
• Press PAUSE to pause the program for up to 90 minutes
• Press FF once, twice or three times to fast forward at increasing speeds. Program can be forwarded to the point at which the program is live.
• Press REW once, twice or three times to rewind at increasing speeds. Program can rewind to the point at which you are tuned to the channel.
Recording and Watching Programs Using Your
Whole Home PVR
Whole Home PVR allows you to set recordings and play back recorded programs on any connected TV in your home.
Recording a Program you are Currently Watching
• Press red RECORD at the top of the remote. RECORDING appears briefl y on the top of the screen
Recording a Program or Series from the Guide
• Press GUIDE ; highlight a program that you want to record
• Press RECORD . A red dot will appear by the program to indicate that the program is now scheduled to record. RECORDING
SCHEDULED appears briefl y on the top of the screen
•
Press RECORD twice to set a series recording. Three red dots will appear next to SERIES RECORDINGS
• To adjust the settings on your recording such as when to stop your recording or to only record fi rst-run episodes (series only); press INFO , select RECORD SETTINGS , and press OK
Watching Your Recorded Programs
• Press RECORDED TV
• Choose the program you want to watch and press OK
Stopping a Recorded Program
• While watching a recorded program, to stop it at anytime press the
STOP button on your remote control
• Highlight one of the options that appear and press OK
How Much Can You Record?
Check the capacity of your PVR by:
• Pressing the MENU button
• Use the RIGHT ARROW button to highlight RECORDED TV
• Use the DOWN ARROW button to choose PVR SPACE
• Press OK on your remote
When less than 10% of disk usage is remaining, your PVR will start deleting the oldest recorded programs that are not protected.
To protect your recordings from being erased automatically:
• Select RECORDED TV and select the recorded show that you want to protect
•
Navigate to KEEP UNTIL and press OK
• Select either KEEP UNTIL SPACE NEEDED to erase the program automatically when space is needed, or KEEP UNTIL I ERASE to store the program until it is manually erased
If all your recordings are protected and your PVR’s storage space is full, a message will warn you and your PVR will stop recording. You can free up space by deleting old or unwanted recordings.
TIPS: You must subscribe to MTS Whole Home PVR service to record programs.
Your PVR will automatically turn on to start recording and turn off when a recording is completed.
See mts.ca/pvrsupport for more details.
MyPVR
Control your PVR over the Internet! Add, delete or change recordings from a computer or select mobile devices.
Visit mts.ca/MyAccount to set up your MyPVR.
My Picks and Ultimate Picks
Keep track of up to 6 programs at one time! Visit channel 92 to check out our Ultimate Picks for Kids, Sports, Movies and more! Or, set up your own customized My Pick on Channel 93.
MTS Video On Demand
Rent movies 24/7 without leaving the comfort of your couch, and watch them as many times as you want, whenever you want, within your rental window. You’ll never have to return a movie again or pay another late fee.
• Press VIDEO ON DEMAND or ON DEMAND
See mts.ca/nowplaying for a complete list of movies.
Apps on TV
Interactive applications to entertain, inform or amuse you. Try our Apps on TV Demo channel for free on channel 96.
Galaxie Music Room
Want some background music in the house? Tune to Channel 60 to see all your free Galaxie music stations in one place.
MTS Pay-Per-View Events
Get front row seats to some of the best live TV events from mixed martial arts, wrestling and other special events without having to leave the comfort of your couch.
•
Press GUIDE to see Pay-Per-View listings on channels 801 and 802 and channels 1801 and 1802 in HD.
• After you enter a new PIN, you must re-set the Adult Lock
settings in order to block Adult Content.
With PARENTAL LOCKING, you can:
• Lock and restrict access to specifi c channels
• Lock TV programs and movies by their ratings
• Lock any unrated movies and TV programs
•
Lock adult programs
• Lock access during specifi c hours and days of the week
• Change your PIN
TIPS: Parental Locking settings must be set up on each TV for the settings to take effect on each TV.
Setting your Parental Locks will also block content in the Picture In
Picture preview of the guide.
See mts.ca/ultimatetv/parentallocking f for more details.
Call Display
See who’s calling from the comfort of your couch with Call Display on
MTS Ultimate TV ® .
To view a list of your 30 most recent calls:
• Press MENU
• Highlight MESSAGE CENTRE
•
Select CALL DISPLAY LOG
• Press OK
TIP: You can record a Pay-Per-View event but you cannot record a
Video On Demand program due to copyright protection.
See mts.ca/ppv for a complete list of MTS Pay-Per-View events.
Parental Locking
Block material that is inappropriate for your family by setting a
Personal Information Number (PIN) that viewers must enter in order to view blocked content.
• Press MENU ; highlight SETTINGS , PARENTAL CONTROLS , and press
OK . Select PARENTAL LOCKING , and press OK . Use the NUMERIC
KEYPAD to enter a four-digit PIN.
•
The fi rst time you access your Parental Locks, you will be prompted to enter a new PIN. A default PIN (1234) has been pre-set by MTS to prevent access to adult content.
To personalize your Call Display settings:
• Press MENU
• Highlight MESSAGE CENTRE
•
Select CALL DISPLAY OPTIONS
• Press OK
• At each TV, you can customize if you want to turn it on or off, the length of time that the pop up stays on your TV, and the location of the pop up.
You must subscribe to MTS Call Display on your MTS Home Phone service to view caller information on your TV.
See mts.ca/homephone/calldisplay for more details, or call
204-225-5687 to sign up for Call Display.
How Many Programs Can I Watch At The Same
Time?
With MTS Ultimate TV ® , your household can watch up to 7 programs at the same time:
•
Live – Watch live or record up to 3 programs at the same time in either HD or Standard Defi nition. (Watching a Video On Demand program also counts as a Live program)
• Recorded – Watch up to 4 recorded programs at the same time
(programs can be either HD or SD).
If you try to watch or record more than the number of programs above, you will get a CONFLICT MESSAGE . Follow the on-screen instructions to resolve the confl ict and continue watching TV.
TIPS: Two TVs in your home tuned to the same live channel count as one program.
Video on Demand is a live program, not a recorded program.
See mts.ca/watchmultipleprograms for more details.
Adjusting Your TV Settings
Changing Your Screen Resolution for High Defi nition
To change the screen resolution on your TV:
• Press the MENU button
•
Select SETTINGS , then select TELEVISION , press OK
• Select SCREEN ASPECT RATIO AND HIGH DEFINITION , press OK
• Choose the appropriate resolution for your TV. If you have a 1080p
HDTV, choose 1080i.
•
Press OK
Remove or Minimize Black Bars on Either Side of Your Picture
If you watch non-HD (regular TV programming) on a widescreen HDTV, black bars will appear on the sides of the program.
To remove or minimize the bars while watching TV:
• Press ENTER
•
Select ASPECT RATIO
• Choose one of the following options:
– Normal displays the unaltered image in standard format
– Stretch expands the image to fi ll the screen (may cause distortion of the image)
– Zoom 1-3 will zoom in on the image but may result in part of the image being cropped out of the frame
Note: using Zoom will affect all channels, including HD.
Stretch will only affect the non-HD channels.
Closed Captioning
To Activate Closed Captioning:
Enable closed captioning on your television (refer to your television manual).
•
Press MENU
• Select SETTINGS , TELEVISION , select CLOSED CAPTIONING , press
OK
• Use the ARROW button to select CLOSED CAPTIONS ON , press OK
• Use the ARROW buttons to highlight CHANGE beside STANDARD
CAPTIONING , press OK
• Use the ARROW buttons to highlight CLOSED CAPTION1 , press OK
• Use the ARROW buttons to highlight SAVE , press OK
• Use the ARROW buttons to highlight DONE , press OK
• Press EXIT to view closed captioning displays on Live TV
Note: For Closed Captioning of HD Channels, select DIGITAL CLOSED
CAPTIONING . For Closed Captioning of Standard Defi niton Channels, select
STANDARD CLOSED CAPTIONING . Closed Captioning can be mapped to the A, B or C button for easy toggling.
TIP: You can set up a toggle for Closed Captioning and Descriptve
Video with My Remote.
See mts.ca/descriptivevideo for more information on descriptive video and how to set it up
Changing Devices
Sometimes you’ll need to switch to different ‘inputs’ to use another device (e.g. Gaming system, DVD player, etc.). To get back to
Ultimate TV ® or use the PVR, set your TV’s ‘Input/Source’ to the type of cable that is connecting the Ultimate TV ® set-top-box to your TV set, i.e. Component or HDMI.
Ultimate TV
®
Set-top Box Equipment Care and
Maintenance Information
• TO REDUCE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER
(OR BACK).
•
PVR Set-top boxes (VIP 1216/2262) contain a hard drive, which means they require careful handling to avoid damaging the drive.
• To allow the hard drive to spin down properly, wait at least 10 seconds after disconnecting power before moving the Set-top box.
• Do not attempt to mount or position the Set-top box vertically, as it must be positioned horizontally and rest on its rubber feet.
• Do not position the Set-top box near any external heat source such as a heater or radiator.
• Do not place the Set-top box on a rug or bed as it may overheat.
• Do not stack other electronic equipment on top of it.
•
Allow for at least two inches of free space above the Set-top box and ensure the vents on the Set-top box are not blocked.
• Protect the power cord from being walked on or pinched.
• Contact MTS if the Set-top box gets damaged in any way, such as if the box is dropped, the power supply cord or plug is damaged, liquid is spilled on it, objects have fallen into it, or it has been exposed to rain or moisture.
A condensed version of the MTS Ultimate TV ® Terms & Conditions is available on your TV by pressing
MENU > MESSAGE CENTRE > NEWS LOG > TERMS & CONDITIONS . To obtain a full version visit mts.ca/termsandconditions or call 204-225-5687 (204-CALLMTS).
