Service Desk 7

Service Desk 7
Novell® Service Desk 7
Novell Software License Agreement
PLEASE READ THIS AGREEMENT CAREFULLY. BY INSTALLING, DOWNLOADING OR OTHERWISE USING THE
SOFTWARE, YOU AGREE TO THE TERMS OF THIS AGREEMENT. IF YOU DO NOT AGREE WITH THESE TERMS, DO NOT
DOWNLOAD, INSTALL OR USE THE SOFTWARE AND, IF APPLICABLE, RETURN THE ENTIRE UNUSED PACKAGE TO THE
RESELLER WITH YOUR RECEIPT FOR A REFUND. THE SOFTWARE MAY NOT BE SOLD, TRANSFERRED, OR FURTHER
DISTRIBUTED EXCEPT AS AUTHORIZED BY NOVELL.
This Novell Software License Agreement (“Agreement”) is a legal agreement between You (an entity or a person) and Novell, Inc.
(“Novell”). The software product identified in the title of this Agreement for which You have acquired licenses, any media and
accompanying documentation (collectively the “Software”) is protected by the copyright laws and treaties of the United States
(“U.S.”) and other countries and is subject to the terms of this Agreement. Any update or support release to the Software that You
may download or receive that is not accompanied by a license agreement expressly superseding this Agreement is Software and
governed by this Agreement. If the Software is an update or support release, then You must have validly licensed the version and
quantity of the Software being updated or supported in order to install or use the update or support release.
The Software may include or be bundled with other software programs licensed under different terms and/or licensed by a licensor
other than Novell. Use of any software programs accompanied by a separate license agreement is governed by that separate
license agreement. Any third party software that may be provided with the Software is included for use at Your option.
LICENSED USE
Commercial Software.
You must acquire a license for each technician who accesses or has access rights to the Software (“Technician”). Each Technician
must have a separate account and multiple Technicians cannot share the same account. A Technician account may be designated
to another person only if the previous person is no longer using that Technician account.
SLES™ Appliance License. If the Software is deployed as an appliance and includes the SUSE ® Linux Enterprise Server product
(SLES), then You are subject to the following restriction with respect to use of SLES. Notwithstanding the license rights in the
license agreement accompanying the copy of SLES You received with the Software, You agree to use SLES solely for the purpose
of running the Novell Service Desk Software. SLES includes components that are open source packages accompanied by separate
license terms. Your license rights with respect to individual components accompanied by separate license terms are defined by
those terms; nothing in this Agreement shall restrict, limit, or otherwise affect any rights or obligations You may have, or conditions to
which You may be subject, under such license terms.
Evaluation Software. If the Software is an evaluation version or is provided to You for evaluation purposes, then Your license to
use the Software is limited solely to internal evaluation purposes and in accordance with the terms of the evaluation offering under
which You received the Software and expires 90 days from installation (or such other period as may be indicated within the
Software). Upon expiration of the evaluation period, You must discontinue use of the Software, return to an original state any
actions performed by the Software, and delete the Software entirely from Your system. The Software may contain an automatic
disabling mechanism that prevents its use after a certain period of time, so You should back up Your system and take other
measures to prevent any loss of files or data.
RESTRICTIONS
License Restrictions. Novell reserves all rights not expressly granted to You. The Software is licensed for Your internal use only.
You may not (1) reverse engineer, decompile, or disassemble the Software except and only to the extent it is expressly permitted by
applicable law; (2) modify, alter, rent, timeshare host or lease the Software or sublicense any of Your rights under this Agreement; or
(3) transfer the Software or Your license rights under this Agreement, in whole or in part, without written permission by Novell.
Suite Licenses. If Your license to use the Software is for a suite of products, then for each license only one user may use the
products in the suite. The suite license does not allow use of individual products in the suite by multiple users if licensed on a user
basis or multiple devices if licensed on a device or server basis.
Upgrade Protection. If You purchased upgrade protection or maintenance under a Novell program for this Software, the upgrade
protection or maintenance only entitles You to upgrades of the Software as a whole and does not entitle You to upgrades of any
component programs or products bundled with the Software or any individual products included in a suite if the Software is licensed
as a suite of products. You may separately purchase upgrade protection for individual components of the Software if permitted by
the applicable Novell policies and programs.
Upgrade Software. This section applies to You if You have purchased the Software based upon upgrade pricing. “Original Product”
means the product from which You are upgrading. You are authorized to use the Software only if You are the authorized user of the
Original Product and You meet the following conditions: (1) You have acquired the right to use the Software solely to replace the
Original Product that You acquired legally and that is qualified to be upgraded with the Software under the Novell policies existing at
the time You acquired the Software; (2) You installed and used the Original Product in accordance with the terms and conditions of
the applicable license agreement; and (3) You will not sell or otherwise transfer possession of the Original Product.
Support. Novell has no obligation to provide support unless You purchase an offering that expressly includes support services. If
You make such a purchase and no separate agreement specifically applies to the support services, then the terms of this
Agreement will govern the provision of such support services (“Services”). For more information on Novell's current support
offerings, see http://www.novell.com/support.
OWNERSHIP
No title to or ownership of the Software is transferred to You. Novell and/or its licensors retain all right, title and interest in and to all
intellectual property rights in the Software and Services, including any adaptations or copies thereof. You acquire only a conditional
license to use the Software.
LIMITED WARRANTY
For ninety (90) days from Your date of purchase, Novell warrants that (1) any media on which the Software is delivered is free from
physical defects; and (2) the Software will substantially conform to the documentation accompanying the Software. If the defective
items are returned to Novell or if You report the nonconformity to Novell within ninety (90) days from the date of purchase, Novell will
at its sole discretion either resolve the nonconformity or refund the license fees You paid for the Software. Any unauthorized use or
modification to the Software voids this warranty. THE FOREGOING WARRANTY IS YOUR SOLE AND EXCLUSIVE REMEDY
AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. (The foregoing warranty does not apply to Software
provided free of charge. SUCH SOFTWARE IS PROVIDED “AS IS” WITHOUT ANY WARRANTIES OF ANY KIND.)
Services. Novell warrants that any Services purchased will be supplied in a professional manner in accordance with generally
accepted industry standards. This warranty will be effective for ninety (90) days following delivery of the Services. Upon any breach
of this warranty, Novell’s only obligation is to either correct the Services so that they comply with this warranty or at its option refund
the amount You paid to Novell for the portion of the Services that fail to comply with this warranty. As files may be altered or
damaged in the course of Novell providing technical services, You agree to take appropriate measures to isolate and back up Your
systems.
THE SOFTWARE IS NOT DESIGNED, MANUFACTURED OR INTENDED FOR USE OR DISTRIBUTION WITH ON-LINE
CONTROL EQUIPMENT IN HAZARDOUS ENVIRONMENTS REQUIRING FAIL-SAFE PERFORMANCE, SUCH AS IN THE
OPERATION OF NUCLEAR FACILITIES, AIRCRAFT NAVIGATION, COMMUNICATION, OR CONTROL SYSTEMS, DIRECT LIFE
SUPPORT MACHINES, WEAPONS SYSTEMS, OR OTHER USES IN WHICH FAILURE OF THE SOFTWARE COULD LEAD
DIRECTLY TO DEATH, PERSONAL INJURY, OR SEVERE PHYSICAL OR ENVIRONMENTAL DAMAGE.
THE SOFTWARE IS ONLY COMPATIBLE WITH CERTAIN COMPUTERS AND OPERATING SYSTEMS. THE SOFTWARE IS
NOT WARRANTED FOR NON-COMPATIBLE SYSTEMS. Call Novell or Your reseller for information about compatibility.
Non-Novell Products. The Software may include or be bundled with hardware or other software programs or services licensed or
sold by an entity other than Novell. NOVELL DOES NOT WARRANT NON-NOVELL PRODUCTS OR SERVICES. ANY SUCH
PRODUCTS OR SERVICES ARE PROVIDED ON AN “AS IS” BASIS. WARRANTY SERVICE IF ANY FOR NON-NOVELL
PRODUCTS IS PROVIDED BY THE PRODUCT LICENSOR IN ACCORDANCE WITH THE APPLICABLE LICENSOR
WARRANTY.
EXCEPT AS OTHERWISE RESTRICTED BY LAW, NOVELL DISCLAIMS AND EXCLUDES ANY AND ALL IMPLIED
WARRANTIES INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR
NON-INFRINGEMENT. NOVELL MAKES NO WARRANTY, REPRESENTATION OR PROMISE NOT EXPRESSLY SET FORTH
IN THIS LIMITED WARRANTY. NOVELL DOES NOT WARRANT THAT THE SOFTWARE OR SERVICES WILL SATISFY YOUR
REQUIREMENTS OR THAT THE OPERATION OF THE SOFTWARE OR SERVICES WILL BE UNINTERRUPTED. Some
jurisdictions do not allow certain disclaimers and limitations of warranties, so portions of the above limitations may not apply to You.
This limited warranty gives You specific rights and You may also have other rights which vary by state or jurisdiction.
LIMITATION OF LIABILITY
Consequential Losses. NEITHER NOVELL NOR ANY OF ITS LICENSORS, SUBSIDIARIES, OR EMPLOYEES WILL IN ANY
CASE BE LIABLE FOR ANY SPECIAL, INCIDENTAL, CONSEQUENTIAL, INDIRECT, TORT, ECONOMIC OR PUNITIVE
DAMAGES ARISING OUT OF THE USE OF OR INABILITY TO USE THE SOFTWARE OR SERVICES, INCLUDING WITHOUT
LIMITATION LOSS OF PROFITS, BUSINESS OR DATA, EVEN IF ADVISED OF THE POSSIBILITY OF THOSE DAMAGES.
Direct Damages. IN NO EVENT WILL NOVELL'S AGGREGATE LIABILITY FOR DIRECT DAMAGES TO PROPERTY OR
PERSON (WHETHER IN ONE INSTANCE OR A SERIES OF INSTANCES) EXCEED 1.25 TIMES THE AMOUNT PAID BY YOU
FOR THE SOFTWARE OR SERVICES OUT OF WHICH SUCH CLAIM AROSE (OR $50 (U.S.) IF YOU RECEIVED THE
SOFTWARE FREE OF CHARGE). The above exclusions and limitations will not apply to claims relating to death or personal injury.
In those jurisdictions that do not allow the exclusion or limitation of damages, Novell's liability shall be limited or excluded to the
maximum extent allowed within those jurisdictions.
GENERAL TERMS
Term. This Agreement becomes effective on the date You legally acquire the Software and will automatically terminate if You
breach any of its terms. If the Software is provided to You on a subscription basis, then Your right to possess or use the Software
will terminate at the end of the applicable subscription period. Upon termination of this Agreement or any applicable subscription
period, You must destroy the original and all copies of the Software or return them to Novell and delete the Software from Your
systems.
Verification. Novell may, upon fifteen (15) days’ advance notice and at its expense, conduct an annual audit, during your normal
business hours, of your use of the Software and Documentation to verify compliance with this Agreement. You agree to implement
internal safeguards to prevent any unauthorized copying, distribution, installation, or use of, or access to, the Software. You further
agree to keep records sufficient to certify your compliance with this Agreement, and, upon request of Novell, provide and certify
metrics and/or reports based upon such records and accounting both numbers of copies (by product and version) and network
architectures as they may reasonably relate to your licensing and deployment of the Software. You shall provide Novell or an
authorized representative with access to records, hardware and employees in order to perform the audit. Upon Novell’s or its
authorized representative’s presentation of their reasonable written commitment(s) to safeguard your confidential information, you
shall fully cooperate with such audit and provide any necessary assistance and access to records and computers. If an audit
reveals that you have or at any time have had unlicensed installation, use of, or access to the Software, You will promptly acquire
sufficient licenses to cover any shortage. If a material license shortage of 5% or more is found, you must reimburse Novell for the
costs incurred in the audit and acquire the necessary additional licenses within 30 days without the benefit of any otherwise
applicable discount.
Benchmark Testing. This benchmark testing restriction applies to You if You are a software developer or licensor or if You are
performing testing on the Software at the direction of or on behalf of a software developer or licensor. You may not, without Novell's
prior written consent not to be unreasonably withheld, publish or disclose to any third party the results of any benchmark test of the
Software. If You are a licensor of products that are functionally similar to or compete with the Software (“Similar Products”), or are
acting on behalf of such a licensor, and You publish or disclose benchmark information on the Software in violation of this restriction,
then notwithstanding anything to the contrary in the Similar Product's end user license agreement, and in addition to any other
remedies Novell may have, Novell shall have the right to perform benchmark testing on Similar Products and to disclose and publish
that benchmark information and You hereby represent that You have authority to grant such right to Novell.
Open Source. Nothing in this Agreement shall restrict, limit or otherwise affect any rights or obligations You may have, or conditions
to which You may be subject, under any applicable open source licenses to any open source code contained in the Software.
Transfer. This Agreement may not be transferred or assigned without the prior written approval of Novell.
Law and Jurisdiction. This Agreement is governed by the laws of the State of Utah, U.S. Any action at law relating to this
Agreement may only be brought before the courts of competent jurisdiction of the State of Utah. If, however, Your country of
principal residence is a member state of the European Union or the European Free Trade Association, this Agreement is governed
by the laws of that country, and any action at law may only be brought before a court of competent jurisdiction of that country.
Entire Agreement. This Agreement sets forth the entire understanding and agreement between You and Novell and may be
amended or modified only by a written agreement agreed to by You and an authorized representative of Novell. NO LICENSOR,
DISTRIBUTOR, DEALER, RETAILER, RESELLER, SALES PERSON, OR EMPLOYEE IS AUTHORIZED TO MODIFY THIS
AGREEMENT OR TO MAKE ANY REPRESENTATION OR PROMISE THAT IS DIFFERENT FROM, OR IN ADDITION TO, THE
TERMS OF THIS AGREEMENT.
Waiver. No waiver of any right under this Agreement will be effective unless in writing, signed by a duly authorized representative of
the party to be bound. No waiver of any past or present right arising from any breach or failure to perform will be deemed to be a
waiver of any future right arising under this Agreement.
Severability. If any provision in this Agreement is invalid or unenforceable, that provision will be construed, limited, modified or, if
necessary, severed, to the extent necessary, to eliminate its invalidity or unenforceability, and the other provisions of this Agreement
will remain unaffected.
Export Compliance. Any products or technical information provided under this Agreement may be subject to U.S. export controls
and the trade laws of other countries. The parties agree to comply with all export control regulations and to obtain any required
licenses or classification to export, re-export or import deliverables. The parties agree not to export or re-export to entities on the
current U.S. export exclusion lists or to any embargoed or terrorist countries as specified in the U.S. export laws. The parties will
not use deliverables for prohibited nuclear, missile, or chemical biological weaponry end uses. Please consult the Bureau of
Industry and Security web page www.bis.doc.gov before exporting Novell products from the U.S.
Please refer to
http://www.novell.com/company/legal/ for more information on exporting Novell software. Upon request, Novell will provide You
specific information regarding applicable restrictions. However, Novell assumes no responsibility for Your failure to obtain any
necessary export approvals.
U.S. Government Restricted Rights. Use, duplication, or disclosure by the U.S. Government is subject to the restrictions in FAR
52.227-14 (June 1987) Alternate III (June 1987), FAR 52.227-19 (June 1987), or DFARS 252.227-7013 (b) (3) (Nov 1995), or
applicable successor clauses. Contractor/Manufacturer is Novell, Inc., 1800 South Novell Place, Provo, Utah 84606.
Other. The application of the United Nations Convention of Contracts for the International Sale of Goods is expressly excluded.
© 1993, 2000-2012 Novell, Inc. All Rights Reserved.
(103012)
Novell and SUSE are registered trademarks and SLES is a trademark of Novell, Inc. in the United States and other countries.
All other third party trademarks are the property of their respective owners.
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