Phonak SmartLink SX User guide
Phonak SmartLink SX
Below you will find brief product information for Phonak SmartLink SX. The SmartLink SX is a versatile device that can be used to enhance your hearing experience in a variety of situations.
Capabilities:
- Works as a personal FM system: The SmartLink SX can be used as a personal FM system to improve your hearing in noisy environments. It can be used with a variety of FM receivers, including those from Phonak, to provide clear and amplified sound directly to your hearing aids.
- Connects to Bluetooth devices: The SmartLink SX can be connected to Bluetooth devices, such as mobile phones, tablets, and computers. This allows you to stream audio from these devices directly to your hearing aids, so you can enjoy phone calls, music, and other audio content without having to take your hearing aids out.
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User Guide
0682
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Contents
Controls
Welcome
SmartLink and accessories
First steps
Charging the SmartLink
Switching on/off
Operating range
Attaching/detaching the lavalier cord
Choosing the best microphone setting
Keypad lock
Using the hearing instrument remote control
Program selection
Using an external microphone
Connecting SmartLink to a television
SmartLink and mobile phones
Bluetooth link
How SmartLink interacts with a mobile phone
Pairing SmartLink
Activating SmartLink for mobile phone use
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Answering a call
Rejecting a call
Making a call
Switching off the Bluetooth link
Special functions
Changing the FM channel
Finding a third-party channel (scan)
Using SmartLink – examples
Optional charging units
FM-Receivers
Setup of FM-Receivers
Principle benefits of multi-frequency receivers
Switch settings on MLxS
Important points
Troubleshooting
Declaration of conformity
Service and warranty
Phonak distributors worldwide
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Controls
햲
햳 햴
햵
햶
햷
햲 Microphone on/off switch
햳 Microphone functions
SuperZoom 2 (narrow-angle sound pickup)
Zoom (wider-angle sound pickup)
Omni (360° sound pickup)
햴 LCD
햵 Telephone keys
Call answer
Call end
햶 Hearing instrument remote control
+ Hearing instrument volume increase
– Hearing instrument volume decrease
P
F
Hearing instrument program change
Program change: “FM active”/
”FM + hearing instrument microphone active”
햷 Keypad lock
To lock: Press – and F together
To unlock: Press the same keys again
See page 42ff. for key combinations to access special functions.
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Welcome
This unique combination of an FM transmitter, mobile phone link and hearing instrument remote control is the gateway to a completely new hearing experience.
To obtain maximum benefit from the SmartLink and its comprehensive features, please read this user guide carefully. Ask your hearingcare professional if you have any questions.
Phonak wishes you much hearing enjoyment with the SmartLink.
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The following symbols appear in this user guide:
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Important notes for all users.
Special notes for users of Phonak hearing instruments with remote control compatibility
(Perseo, Claro, Supero and all future remotecontrollable Phonak hearing instruments.)
SmartLink and accessories
햲 SmartLink
햳 SmartLink home and travel case
햴 Soft case
햵 Adapter for external connections
햶 Lavalier cord with integrated antenna
햷 Short antenna
햸 Audio cable
햹 Charging unit
햺 MicroLink FM receiver *
햻 Audio shoe *
* MicroLink receiver or audio shoe may differ, depending on the hearing instrument model.
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First steps:
Charging the SmartLink
The SmartLink contains a non-removable Lithium-ion battery with fast-charge capability. A fully exhausted battery takes around 2 hours to charge. The battery will be about 80 % charged within an hour.
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Use only original Phonak charging units
• The battery symbol in the SmartLink display flashes during charging. The battery cannot be over-charged.
• The battery symbol stops flashing when the
SmartLink is 100 % charged.
Attach the
SmartLink adapter
8 click
Plug the charging unit into the power jack marked
DC 7.5V
DC 7.5V
• Battery consumption greatly depends on the functions in use (especially Bluetooth).
Fully charged, the SmartLink operates for approx.
10 –12 hours in normal use.
• Make sure the socket outlet is easily accessible.
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Switching the SmartLink on/off
To switch on:
• Press and hold the main switch for 2 seconds.
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• The display shows startup information during switch-on. When the SmartLink is ready, the following information appears:
FM channel number
Battery status
Microphone setting
• At switch-on, the SmartLink automatically selects the most recently used FM channel.
The SmartLink automatically synchronizes multichannel receivers to this channel.
• The initial microphone setting at switch-on is always Omni (display symbol: )
At switch-on, the SmartLink automatically sets
Phonak hearing instruments with remote control compatibility to the “FM + hearing instrument microphone active“ program.
If you prefer another program, it is easy to select using the remote control (see page 19).
To switch off:
• Press and hold the main switch again for 2 seconds.
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At switch-off, the SmartLink automatically resets
Phonak hearing instruments with remote control compatibility to the program that was previously in use.
Example:
Program 1
FM + hearing instrument microphone active
SmartLink switched on
Automatic reset to program 1
SmartLink switched off
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• Multi-channel FM receivers automatically enter power-saving mode about 40 seconds after the
SmartLink is switched off. Because they consume practically no current in this mode, the receivers can stay connected to the hearing instrument without having to be switched off.
The receivers automatically resume normal operation when the SmartLink switches on again.
SmartLink operating range
With built-in antenna:
With short antenna: up to 3 meters ( 10 ft) up to 10 meters ( 32 ft)
With lavalier cord antenna: up to 30 meters (100 ft)
The short antenna and lavalier cord plug in at the front of the SmartLink, next to the on/off switch.
The lavalier cord is recommended when:
• The distance between the SmartLink and the hearing instrument user is greater than 10 meters.
• The SmartLink is handed to a speaker
(for example at a lecture or presentation).
• SmartLink is used in the presence of interfering radio signals.
• The short antenna or lavalier cord must also be connected when using the SmartLink with an ex ternal microphone or a television set.
!
High-powered electronic equipment, larger electronic installations and metallic structures may impair and significantly reduce the operating range.
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Attaching and detaching the lavalier cord
• To attach: Slide in gently, following a straight line.
• To detach:
Press together the side buttons and gently slide out from the SmartLink.
1.
click
2.
• To adjust the cord length:
Press on the large button and retract or withdraw the cord. The cord length should be adjusted so that the SmartLink is 20–30 cm (8–12") away from the wearer’s mouth.
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Choosing the best microphone setting
Recommended for
Noise level Focus
Super
Zoom 2 high fewer speakers
Zoom
Omni medium fewer speakers low more speakers
Voice pickup pattern focused in a narrow angle in front of the SmartLink wider angle in front of the SmartLink
360° around the SmartLink
Symbol in display
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Keypad lock
The SmartLink features a keypad lock, to prevent in advertent operation of the controls.
• To lock the controls:
Switch on the SmartLink, then simultaneously press
– and . ”
LOC” appears in the display.
Using the hearing instrument remote control
• The built-in remote control is a simple and con venient way to operate Phonak digital hearing instruments with remote control compatibility.
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• To unlock the controls:
Press the same two keys again.
Incoming calls can be answered while the SmartLink is locked: simply press the green telephone key.
The keypad lock automatically reactivates at the end of the call.
Volume adjustment
Increase hearing aid volume
Decrease hearing aid volume
•
Program selector
Switches hearing instrument programs without FM
Switches hearing instrument programs with FM
The remote control works all the time, even if the
SmartLink is switched off.
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Using the hearing instrument remote control
Symbols in the display
Press key Symbol in display for one second
+
–
V+
V-
P
F
P1 (or P2, P3, P4)
FM or FM+M
• Your hearing instruments produce an acoustic con firmation of program selection. Refer to your hearing instrument user guide for further information.
• Pressing the key automatically synchronizes the frequency, indicated by a sequence of 4 confirmation beeps.
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• We recommend holding the SmartLink less than
50 cm (20") away from the hearing instruments, in a position where the LCD is easily visible.
Program selection
• Press the key to activate the next program in your hearing instruments.
• Every time is pressed, the program alternates between FM (SmartLink active, hearing instrument microphones switched off) and FM+M mode
(SmartLink and hearing instrument microphones active simultaneously).
Example:
Key
Program
P
P1
F
FM
F
FM+M
P
P1
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Using an external microphone
• The SmartLink can be used with an external mini clip-on or MiniBoom microphone. These can be advantageous in a variety of situations like college, lectures or presentations, or in an automobile.
• “
A“ in the display means that the SmartLink is relaying an audio signal from an external microphone or an external source like a television.
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Use the short antenna, or the lavalier cord as an antenna.
• If the SmartLink was switched off before using the external microphone: When the microphone is switched off, the SmartLink automatically switches off 40-50 seconds later.
• Some external microphones have a separate on/off switch. Ensure that the external microphone is correctly switched on.
Plug in here:
MICRO
Mini clip-on microphone MiniBoom
MICRO
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Using an external microphone
Usage
External microphone only.
SmartLink microphone and external microphone simultaneously.
Switch off SmartLink microphone; only the external microphone remains active.
End of use.
Action
Plug in the external microphone as illustrated and switch it on, if necessary.
The SmartLink begins relaying speech as soon as it detects a signal. “
A“ appears in the display.
Plug in the external microphone and press the SmartLink key.
Press the key again.
Unplug the external microphone and detach the
SmartLink adapter.
Then switch off the SmartLink .
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Connecting SmartLink to a television
• The SmartLink can be directly connected to audio equipment like televisions, CD and MP3 players, and computers with audio outputs.
Plug in to the television’s headphone jack
AUDIO
• “
A” appears in the display to indicate that the
SmartLink is relaying an audio signal from a tele vision or other external source.
!
Use the short antenna or the lavalier cord as an antenna.
• If the SmartLink was switched off before using the audio cable:
When the television is switched off, the SmartLink automatically switches off 40-50 seconds later.
• Some televisions have a separate audio output volume control, or muting. Please refer to the tele vision’s operating instructions.
Plug in to the audio jack
AUDIO
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Audio cable (standard accessory)
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Connecting SmartLink to a television
Usage
Television only.
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Simultaneous television sound and people speaking in the room.
Switch off SmartLink microphone; only the television audio signal remains audible.
End of use.
Action
Plug in the SmartLink as illustrated and switch on the television.
The SmartLink switches on automatically when it detects an audio signal from the television.
"
A“ appears on the LCD.
Connect the SmartLink to the television as described previously.
Switch on the television and press the SmartLink key.
Press the key again.
Switch off the television or disconnect the audio cable and detach the SmartLink adapter.
Then switch off the SmartLink .
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SmartLink and mobile phones
Bluetooth link
• SmartLink can communicate with a Bluetooth compatible mobile phone. Please ask your mobile phone dealer if you are uncertain whether your model is Bluetooth-capable.
Bluetooth operating range:
• SmartLink works within a maximum 2– 3 meter
(7–10 ft) radius of the mobile phone – similar to the effective operating range of
Bluetooth headsets.
• A line of sight between SmartLink and the mobile phone is not required.
• Further information about Bluetooth is available at: www.bluetooth.com
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How SmartLink interacts with a mobile phone
• SmartLink works like a Bluetooth headset.
Your voice
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4
7
*
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0
2
5
#
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3
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Caller’s voice
Speak into here
Caller’s voice audible here
Caller’ s voice
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Bluetooth Radio signal
Pairing SmartLink
Pairing is the process of associating Bluetooth devices with the mobile phone. Most mobile phones can be paired with multiple devices simultaneously.
Pairing is necessary only once, before first use. To do this, refer to the instructions for your mobile phone and proceed as follows:
• Switch the SmartLink on and follow the instructions to select the pairing function from the mobile phone menu.
• Press and hold both SmartLink telephone keys for 2 seconds. “ P “, then appears in the display.
The entire display flashes.
See illustration on following page.
The mobile phone controls pairing, so exact pro ce dures may differ among models or manufacturers.
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Pairing SmartLink
P
• The mobile phone automatically recognizes the
SmartLink and displays a newly found headset named “SmartLink”.
• Select SmartLink on the mobile phone. The mobile phone requests an identification code (pass key).
Enter: 1234
Pairing is then completed.
The SmartLink is now registered on your mobile phone as an available Bluetooth device.
Activating SmartLink for mobile phone use
To use SmartLink with the mobile phone, activate the Bluetooth link between the mobile phone and the
SmartLink:
• Select SmartLink from the mobile phone list of coupled devices (refer to instructions).
• If the symbol is not already showing in the
SmartLink LCD, switch on the SmartLink and press the green telephone key until the “+” symbol appears.
±
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Activating SmartLink for mobile phone use
The SmartLink is now ready to take incoming calls.
For possible options such as automatic language selection or various Bluetooth operating modes, please refer to your mobile phone instructions.
Answering a call
To answer calls, the SmartLink must be activated for mobile phone use. To answer an incoming call, you do not need to operate the mobile phone.
• The LCD indicator starts flashing when a call is received.
SmartLink automatically switches hearing in stru ments to the “FM + hearing instrument microphone active“ program to relay the ringing tone.
• To answer the call, briefly press the green
SmartLink telephone key on the left.
Answer call
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Using Bluetooth increases power consumption by both the SmartLink and the mobile phone.
End call
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Answering a call
• Speak directly into the SmartLink. You hear the caller’s voice in both hearing instruments.
• SmartLink continues to relay incoming calls to the hearing instruments even while it is switched off.
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Ensure that the MicroLink receivers are permanently switched on.
Users of hearing instruments without remote control must ensure that their hearing instruments are switched to an FM program, in order to hear the ringing tone of an incoming call.
Rejecting a call
If you prefer not to answer a call, press the red telephone key on the right until the “+“ symbol appears.
Depending on the mobile phone, this may also deactivate the Bluetooth link. To reactivate the link, press the red telephone key again until the
“+“ symbol appears.
±
Reject call
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Making a call
The SmartLink must be switched on and connected with the mobile phone in order to make calls
(see page 35).
• Enter or select a number to call on the mobile phone.
The mobile phone’s voice dialing feature can also be used, if available. Refer to the mobile phone’s instructions.
SmartLink automatically switches hearing instruments to the “FM + hearing instrument microphone active“ program.
• Speak into the SmartLink when the called party answers.
• To end the call, briefly press the red SmartLink telephone key. The hearing instruments auto matically reset to the program that was previously in use.
Switching off the Bluetooth link
Switching off economizes on power.
To switch off Bluetooth on the SmartLink, press the red telephone key on the right until the “+“ symbol appears.
±
Switch off link
See page 35 for instructions on reactivating the link.
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Special functions
Changing the FM channel
This function should only be used with multi-channel
FM receivers.
• +
The channel indicator in the display starts flashing.
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Channel indicator
• SmartLink resumes normal mode 10 seconds after the last key press. The channel indicator stops flashing, and the frequency change is complete.
The SmartLink remote control is again ready for use.
Changing the channel is recommended in the following situations:
• When there is external interference on the current channel.
• When hearing instrument users with FM are using the same frequency nearby.
• Press to move up a channel, or
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• The SmartLink automatically synchronizes multichannel FM receivers to the new frequency.
The SmartLink and the FM receivers must be no more than 50 cm (20") apart.
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Finding a third-party channel (scan)
This function is only available with multi-channel FM receivers.
With this function, FM receivers can seek out the channel being used by another system on an unknown frequency and synchronize accordingly.
It is useful in lectures or presentations, for example, when the speaker is already using somebody else’s FM transmitter.
• + simultaneously.
• The SmartLink automatically switches off while the FM receivers start scanning for the third-party channel.
“S“ in the display indicates that the SmartLink is in scanning mode.
• When you hear a voice, decide whether it is the one you are seeking. If yes, there is nothing else to scanning.
• To return to your own FM channel, simply switch on the SmartLink.
The FM receivers may not detect a third-party FM transmitter or an unknown frequency, if its signal is too weak. It is also possible for the FM receivers to stop scanning on a channel with interference or in dis tinct voice signals.
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Using SmartLink – examples
Around a table Recommended for:
- Business meetings
- In restaurants
- Conferences
- At home
In practical use: Microphone setting:
Omni
Antenna:
Short antenna
Hand-held
(reporter-style)
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Microphone setting:
Zoom
Antenna:
Short antenna
(where necessary)
Recommended for:
- Parties
- Conversations while traveling
- Shopping
In practical use:
Hand to your conversation partner
Recommended for:
- Walks
- Lectures
- Sport
- Whenever traveling with another person
Microphone setting:
Zoom
Antenna:
Lavalier cord
In practical use:
Connected to a television
Microphone setting: none
Antenna:
Short antenna
Also recommended for:
- CD players and other audio equipment
- Computers with an audio output
- MP3 players
In practical use:
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On the telephone Recommended for:
- Use while driving
- General
Microphone setting:
Zoom
(set automatically)
Antenna: short antenna
Using a MiniBoom external microphone
In practical use:
Recommended for:
- Teaching situations
- Using the telephone while driving
In practical use:
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Antenna:
Short antenna
Optional charging units
The optional automotive charging unit can be used to charge the SmartLink while on the road.
A solar charging unit can even charge the SmartLink outdoors, without a mains electricity supply.
DC 7.5
V
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FM-Receivers
Setup of FM-Receivers
Users of Phonak hearing instruments should check recommended receiver settings in the respective user guide.
Principle benefits of multi-frequency receivers
• Default frequency
MicroLink receivers are programmed with a standard default frequency activated at startup.
It can be modified at Phonak service centers.
• Frequency synchronization
SmartLink can change your MicroLink receiver frequency directly ‘over the air’ (see page 42).
Changing frequency is quick and easy, for example when there are nearby FM users on the same frequency (FM channel).
• Standby mode (power saving)
This function helps economize on power.
Switch off the transmitter, and about 40 seconds later your receivers automatically enter standby mode.
The receivers consume practically no power in standby. They detect when the transmitter switches on again and automatically resume normal operation.
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MLxS switch settings
For correct MLxS switch settings with Phonak hearing instruments, please refer to the respective hearing instrument user guide.
For all other models, MLxS switch setting depend on the type of instrument.
Ask your hearingcare professional about the right switch settings for your hearing instruments.
Important points
• Do not use two transmitters on the same frequency.
• Do not use water or other fluids for cleaning.
• Use only original Phonak accessories.
• Do not use SmartLink in locations where it is forbidden to use electronic devices, for instance in aero planes.
• Be aware that radio signals might also be picked up and overheard by other receivers.
• Before using the system in another country, contact your hearingcare professional to make sure your radio channels are permitted in that country.
• The SmartLink SX may only be repaired by an authorized service center.
The symbol with the crossed out disposal bin indicates that FM-equipment shall not be treated as household waste. Please hand over your old or unused FM-equipment to the applicable collection point for the recycling of electrical and electronic equipment or bring your old FM-equipment to your hearing care professional for appropriate disposal. By ensuring this product is disposed of correctly, you will help prevent potential negative effects on the environment and human health.
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Troubleshooting
Situation
SmartLink does not switch on.
Radio interference.
Voices are inaudible when the SmartLink is switched on.
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Poor speech intelligibility.
Most probable cause
Battery exhausted.
Remedy
Charge the SmartLink
(2 hours minimum).
Extraneous cause: radio antenna or similar inter fering devices nearby.
Change channel
(see page 42).
a) Hearing instrument set to wrong program.
b) Receiver switched off.
c) Radio frequency not synchronized.
a) Check hearing instrument program /
b) Switch on receiver.
to make the
SmartLink resynchronize.
SmartLink is positioned too far away from the speaker.
a) Select another microphone setting
(see page16).
b) Move the SmartLink closer to the speaker.
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Troubleshooting
Situation
Insufficient operating range.
A second person’s voice is audible.
Remote-controllable
Phonak hearing instruments do not respond.
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SmartLink does not couple or connect with a mobile phone.
Most probable cause
Antenna not connected.
Remedy
Connect the short antenna, or the lavalier cord.
Another hearing aid user uses the same channel.
Change channel
(see page 42).
SmartLink and hearing instruments too far apart.
Hold the SmartLink
50 cm (20") or closer to the hearing instruments when using remote control functions.
Non-Bluetooth phone.
Ask your mobile phone dealer.
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Declaration of conformity
Phonak AG,
Laubisrütistrasse 28, CH-8712 Stäfa, Switzerland confirms that the SmartLink conforms to EN 300-422,
EN 30-328, EN 301-489 and EN 60950 guidelines including all necessary annexes.
The SmartLink is used by hearing-impaired people.
To operate the SmartLink, BTE hearing instruments with MicroLink receivers are required.
The user benefit of FM is an improved signal-to-noise ratio, which leads to an optimized speech under standing even in very difficult listening situations.
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Evert Dijkstra
Director of FM Business
Phonak AG
Stäfa, Switzerland
Date: March 8, 2004
Important Notes for Users in the USA and Canada
This device complies with Part 15 of the FCC Rules and with RSS-210 of Industry Canada.
Operation is subject to the following two conditions:
(1) this device my not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired operation.
Warning: Changes or modifications made to this equipment not expressly approved by Phonak Inc. may void the FCC authorization to operate this equipment.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. lf this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct
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the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• lncrease the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Restrictions
This transmitter is authorized by rule under the Low
Power Radio Service (47 C.F.R. Part 95) and must not cause harmful interference to TV reception or
United States Navy SPASUR installations. You do not need an FCC license to operate this transmitter. This transmitter may only be used to provide: auditory assistance to persons with disabilities, persons who require language translation, or persons in educational settings; health care services to the ill; law enforcement tracking services under agreement with a law enforcement agency; or automated maritime telecommunications system (AMTS) network control communications. Two-way voice communications and all other types of uses not mentioned above are expressly prohibited.
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This device may not interfere with TV reception or
Federal Government radar.
Service and warranty
Phonak provides a manufacturer’s limited warranty for your SmartLink. This covers all manufacturing and material defects. Problems with SmartLink arising from improper handling or care and repairs made by an unauthorized party are not covered by the warranty.
Please ask at the point of sale for full details of this warranty. The salesperson will note the serial number of your SmartLink below. It will be needed in the event of a warranty repair.
Serial number
SmartLink:
Date of purchase:
Serial number FM receiver:
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Phonak distributors worldwide
Group companies:
Australia
Austria
Belgium
Brazil
Canada
China
Denmark
France
Germany
India
Italy
Japan
Jordan
Mexico
Netherlands
New Zealand
Norway
Poland
Portugal
Russian Federation
Spain
Sweden
Switzerland
(detailed information on www.phonak.com)
Phonak Australasia Pty. Ltd.
Baulkham Hills N. S. W. 2153
Hansaton Akustische Geräte GmbH
5020 Salzburg
LEts Lapperre B.H.A.C. NV, 1702 Groot-Bijgaarden
Phonak Belgium NV, 1700 Dilbeek
CAS Produtos Médicos, São Paulo –
SP 04363-100
Phonak Canada Limited
Mississauga, Ontario L5W 0B3
Phonak (Shanghai) Co. Ltd., Shanghai City
200233
Phonak Danmark A/S, Nitivej 10
2000 Frederiksberg
Phonak France SA, 69500 Bron
Phonak GmbH, 70736 Fellbach-Oeffingen
EC Representative
India Phonak India Pvt. Ltd., 100 034
New Delhi
Phonak Italia S.r.l., 20159 Milano
Phonak Japan Co., Ltd., Tokyo 101-0044
Phonak Middle East, 11181 Amman
Phonak Mexicana, S.A. de C.V.
03920, México, D.F.MEXICO
Phonak B.V., 3439 ME Nieuwegein
Phonak New Zealand Ltd., Takapuna
Auckland 9
Phonak AS, 0105 Oslo
Phonak Polska Sp. z o.o., 00-567 Warszawa
Phonak Ibérica S.A., 03008 Alicante, Spain
Phonak CIS Ltd., Moscow, 115114
Phonak Ibérica S.A., 03008 Alicante
Phonak AB, 117 43 Stockholm
Phonak AG, Phonak Schweiz, 8712 Stäfa
Turkey
United Kingdom
USA
3927
Independent general agents:
Manufacturer:
Phonak Turkey A.S., 34357 Istanbul
Phonak UK Limited
Warrington, Cheshire WA1 1PP
Phonak LLC, Warrenville, IL 60555-
A complete list of Phonak distributors is available at Phonak's Internet site:
www.phonak.com. Please visit us or ask your hearing care professional for information.
Phonak AG, Laubisrütistrasse 28
CH-8712 Stäfa, Switzerland
0682
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