Teleguard-User
PRODUCT WARRANTY
Manufactured equipment is warranted to be free from defects in material and
workmanship for a period of twelve (12) months from date of manufacture as indicated
by the date stamp and/or serial number on the product.
Defective units returned by the buyer at his own expense during this period will be
repaired (or replaced at the option of the manufacturer) with an equivalent piece of
re-manufactured and tested equipment. The repaired or replaced equipment is then
warranted for the balance of the initial warranty period or for thirty (30) days, whichever
is longer.
The repair or replacement will be without charge provided that the equipment has not
been subjected to electrical or physical misuse or to unauthorised repair or modification.
The foregoing warranty is in lieu of all other warranties, express or implied, including
but not limited to, merchantability or fitness for a particular purpose.
The purchaser’s exclusive remedy with respect to any and all losses or damages
resulting from any cause whatsoever, shall be repair or replacement as specified above.
The manufacturer shall in no event be liable for any consequential or incidental
damages, however occassioned, whether by negligence or otherwise.
No suit or action shall be brought against the manufacturer more than one (1) year after
the accrual of the cause of action therefore.
No agent, employee or representative of the Manufacturer nor any other person is
authorised to modify this warranty in any respect. This warranty gives you specific legal
rights and you may also have other rights which vary from state to state.
Page 20
Teleguard
Teleguard Owner’s Manual 9903/1
TABLE OF CONTENTS
Page
Introduction
3
Connecting The Teleguard
4
Telephone Disconnect Alarm
4
Teleguard Telephone Functions
5
Control Key Functions
8
LED Indicators
9
Emergency Calls
10
Arming The System
11
Disarming The System
11
Remote Arming
12
Remote Disarming
12
Isolate A Section
13
Test Key Operation
13
Battery Replacement
14
Do’s & Don’ts With The System
14
Reliability through Monitoring
16
What Happens When...
17
Standards Compliance
18
Area List
19
Telephone Numbers to Remember
19
Warranty
20
Area List
AREA NUMBER
DESCRIPTION
AREA 1
AREA 2
AREA 3
AREA 4
AREA 5
FIRE
Telephone Numbers to Remember
Monitoring Station
Sales Company
Technical Support
Police
Fire Brigade
Ambulance
Doctor
Page 19
Teleguard
The Teleguard LED product complies with the following
Australian Standards.
TS 001
TS 002
TS 004
Safety Requirements
Customer Equipment
Analogue
Interworking &
Non-interference
Voice Frequency
Performance
Requirements
TS 008
AS/NZS 3260
AS/NZS 3548
Authorised
Cabling Products
Safety of IT Equipment
& Electrical Business
Equipment
Methods of
Measurement of Radio
Disturbance Traits
of IT Equipment
AS 4268.2
AS 2999
AS 2201.4
Radio Equipment
and Systems
Alarm Systems for the
Elderly & Persons
at Risk
Wireless Intruder
Alarm Systems
The Manufacturer has deemed the Teleguard LED product
and all componentry as Y2K-NA (Year 2000 Not Applicable used for equipment that is not date sensitive and will not be
effected by the year 2000.)
Page 18
INTRODUCTION
The decision you have made is not only important but also a very positive
one. Far too many people are needlessly endangering the safety of their
property and themselves by waiting until crime affects them.
Page 3
CONNECTING THE TELEGUARD
If there is only one telephone socket in your home or office, it is quite acceptable to remove
the existing telephone and use in it’s place the Teleguard system. Please note that the
Teleguard requires a dedicated power point and phone line near to the system in order to
keep the battery back-up fully charged. The telephone line cord and power plug pack should
never be disconnected from their respective wall sockets.
Important Note: If other telephones or telephone devices such as answering machines or
portable telephones are also connected to your telephone, it is important and recommended
that a special “Mode 3” wiring technique be used. This special “secure connection” will
ensure that your Teleguard system will always be able to seize the telephone line to send an
emergency call, even if another connected telephone has been left with its handset “off the
hook” or perhaps intentionally taken off by an intruder.
If you use an answering machine or fax machine, it is important to program them so that
they do not accept an incoming call within the first 4 “double rings”.
TELEPHONE DISCONNECT ALARM
The Teleguard system has a Telephone Line Disconnect alarm option. This means that when
programmed, the Teleguard will sound a local audible alarm whenever the telephone line is
disconnected. This alarm can be stopped by pressing the CLEAR key.
NOTE: This option is programmable and must be enabled by the installer upon
installation of the Teleguard system.
Page 4
WHAT HAPPENS WHEN … a radio device is activated.
1.
The radio device once activated, will transmit a signal to the Teleguard. The system
will then transmit a signal to the monitoring station without the siren sounding.
2.
If a smoke detector is activated it will sound its local alarm, while at the same time the
Teleguard will sound a pre-alarm. The pre-alarm also applies to a medical pendant
should this device be installed with the system. During the pre-alarm it is possible to
reset the alarm and cancel the signal to the monitoring station by pressing the CLEAR
key.
2.
Once the pre-alarm has finished, the signal is sent to the monitoring station and on
receipt of the signal, the audible alarm will begin. (To reset the alarm and send a
restore signal, simply press the OFF key on the remote control or turn off at the
keypad using your PIN number.)
3.
After alarm activation, the monitoring station operator has a maximum of 6 minutes
to call back into the Teleguard. During this period and upon receiving the call, the
Teleguard will automatically answer the call in the Listening Mode. After this period
of time, any call made to the Teleguard is just a standard call. Also if an alarm is reset
before the Monitoring Station calls back into the Teleguard, then the call they make to
the premises is only a standard telephone call.
4.
On receiving an alarm, the monitoring station operator will then make contact with the
premises by dialling back into the Teleguard. The Teleguard will answer the call
automatically in listening mode. This feature is only possible after an alarm signal is
received by the monitoring station and allows the operator to assess the situation on
site and respond accordingly.
5.
At this point, a series of predetermined actions will be initiated according to; (i) the
alarm information transmitted to the monitoring station (ii) information determined on
site by the operator and (iii) response contact lists provided by the client.
6.
To verify you are an authorised user, a security voicecode must be provided when the
monitoring station operator calls. If this is not provided, the response sequence will
continue.
7.
The audible alarm will sound for a maximum of five minutes. It is your responsibility
to cancel an accidental activation by contacting the monitoring station directly.
Page 17
RELIABILITY THROUGH MONITORING
Your Teleguard system is designed to send test calls to the monitoring station every 7 days.
The Teleguard will also send a signal to the monitoring station when the system has been
disconnected from mains power or if there is a low battery condition.
If the Teleguard is disconnected from mains power for any length of time, it is
recommended that the battery switch also be turned off. Please note, this means that NO
Teleguard functions will operate. This includes the telephone functions.
Effective alarm operation requires the transmission and response to an alarm as well as the
continual monitoring of system conditions including:
* Intruder Alarms
* Personal Alert/Medical Alert Alarm
* Power Fail at the Premises
* Low Battery condition for back-up battery
* System Fault or Tamper
* System Isolation
* Loss of communication to the Monitoring Station
Page 16
TELEGUARD TELEPHONE FUNCTIONS
Although the Teleguard is a comprehensive and advanced Emergency Communication
system, it is also a highly featured telephone for day to day use.
1) Manual Dialling
To make a call simply pick up the handset, wait for the dial tone and dial the required
number using the keypad. To receive a call simply pick up the handset.
2) Handsfree Key
Pressing the “handsfree” key will allow you to make or receive a call handsfree. To dial,
press the handsfree key, wait for the dial tone, then enter the required number. When
finished, simply press the handsfree key again to end the call.
3) Redial Key
Lifting the handset and pressing this key will redial the last number that you dialled via
the keypad keys.
4) Recall Key
The recall key is used when operating call waiting with your Telstra Easy call service.
Note:
It is recommended that when using Telstra Easy call for diverting calls, that you only use
the *61# option (Ie, call diversion after no answer) as this will still enable the monitoring
station operator to gain access to Listening mode when responding to an alarm activation
from the Teleguard.
Page 5
TELEGUARD TELEPHONE FUNCTIONS …
continued
5) Memory Operation - (i) Storing Numbers
Ten memorised numbers may be stored into the system. To store a number, lift the
handset and press the store key. Enter the telephone number to be stored, press the
store key again followed by a digit 0 - 9, being the memory location the number is to
be stored into.
Memory Operation - (ii) Using Memory Numbers
To dial a number stored in the memory, lift the handset or press the handsfree key,
wait for the dial tone, then press the memory key followed by the memory location
number.
6) Ringer Volume
Page 6
Teleguard
BACK-TO-BASE
MONITORING
BATTERY REPLACEMENT
When a sensor gets a low battery, it will transmit the condition to the Teleguard system. The
LOW BATT light (LED) will illuminate and the corresponding area light (LED) will flash to
indicate which sensor has the low battery condition. On receiving this warning the battery
should be replaced as soon as possible then press the CLEAR key.
PIR’S
The battery in a Passive Infra-Red sensor is a 9 volt alkaline type which gives long sustainable
life. The life of an alkaline battery is around 12-18 months.
1.
2.
3.
4.
5.
Remove the sensor from the wall and carefully remove the cover.
Note that towards the middle of the circuit board is the sensor (or eye). On NO account
must you touch this eye as it will affect it’s operation.
Carefully remove the old battery and replace it with the new one.
Replace the sensor cover.
Now place the sensor back onto the wall in it’s original position.
SMOKE DETECTOR
When a smoke detector gets a low battery it will beep every 14 seconds to let you know that
the batteries need to be changed.
1.
2.
3.
Carefully remove the smoke detector chamber from it’s roof bracket.
Remove the old battery and replace it with the new one.
Replace the smoke detector chamber back onto the roof bracket.
DO’S & DON’T’S WITH YOUR TELEGUARD
DO…
...Ensure pets are in an unmonitored part of the house.
...Check that all windows and doors are closed.
...At night, close curtains when the system is armed as car headlights may trigger a
sensor.
...Ensure that spare remote control units are concealed in a safe place or with another
family member.
...Use a surface bug spray on the wall surrounding the sensors every 3 months.
...Vacuum smoke detector entrances at least once a year.
DON’T…
...Leave pets inside when the system is armed.
...Leave windows open or ajar as curtains may trigger sensors.
...Allow children to tamper with sensors, remote controls or the Teleguard.
...Leave spare remote control units lying around the house when empty and the system
is armed.
Page 14
Teleguard
HOME
PROTECTION
FUNCTIONS
NOTE:
Remote disarming of a security system (Page 12) is not permitted as part of the Australian Standard AS2201.1 –
Systems Installed in Client’s Premises, 1998. Consequently, as standard, it is not possible to remote disarm the
Teleguard LED. If this function is required then it must be requested by the customer upon installation. If
requested, then the customer acknowledges that the systems operation no longer fully complies with this
standard.
CONTROL KEY FUNCTIONS
Emergency key
= Can be programmed for Medical or Personal Alert.
Medical - 1 second press / Personal Alert - 3 second press.
Flashes when key has been pressed.
Clear key
= Clears the following functions: * Radio device low battery
* Fire & Medical alarms * Telephone Line Disconnect
alarm
Arm key
= Pressed before entering the four digit PIN number to arm
the system.
Disarm key
= Pressed before entering the four digit PIN number to
disarm the system.
Isolate key
= Used with the four digit PIN number to isolate areas from
being armed.
Clear key
Test 1 key
Test 2 key
Isolate key
Handsfree Key
Store Key
Memory Key
Redial Key
Recall Key
Emergency Key
Arm key
Disarm key
Page 8
ISOLATE AN AREA FROM BEING ARMED
1)
This mode of operation is used to Isolate (not arm) certain areas whilst arming the
remainder of the system.
2)
Isolating must be done on the Teleguard keypad and is done as follows. Press the
ISOLATE key, then enter your 4 digit PIN number (eg 5555) followed by the
area to be isolated.
Areas are automatically de-isolated when the system is disarmed via remote control or by
disarming at the keypad using your PIN number.
Operation
Key Sequence
ISOLATE
5
5
5
5
2
The example shows Area 2 being
Isolated upon arming.
TEST KEY OPERATION
TEST 1 - AUTO DIAL TEST
When pressed for 10 seconds, the system will send a test report to the monitoring station.
This will also reset the automatic test call time and the weekly test reports will now be sent
at this new time.
TEST 2 - RADIO DEVICE TEST
When pressed for 10 seconds, the Teleguard system will sound an acknowledgment beep
and will then be in the testing mode for radio devices. It will remain in this mode for up to
5 minutes. While in test mode, any transmissions received from a radio device, will result
in the system sounding a loud acknowledgment beep with the corresponding area light
flashing. To end this test mode, simply press the CLEAR key.
NOTE:
(i)
It is highly recommended that you test all radio devices on a regular basis.
(ii)
When testing the PIR sensors, they will have either a 30 second or 2 1/2
minute sleep time between activations. This facility ensures prolonged battery life.
Page 13
REMOTE ARMING
1)
It is possible to arm the Teleguard remotely with your PIN number.
2)
To access your Teleguard from a touch-tone telephone, dial your phone number, let
the phone ring once then hang up. Wait ten seconds, then redial your number and the
Teleguard will accept your call. You now have 60 seconds to enter your PIN number
and place it into programming mode. If you make a mistake wait at least 60 seconds
before trying again.
3)
Enter (*) followed by your PIN number, you are now in programming mode. Enter
programming address 129 to Arm the system. Successful entries will result in fast
beeping acknowledgment tones being delivered. {An unsuccessful entry will result in
slow tones. If unsuccessful, press the * key 5 times to hang up. Then repeat the process
from the beginning.}
4)
Press the * key 5 times to hang up the call.
Key Sequence
*
*
5
*
5
*
5
*
Operation
5
*
1
2
9
Hang Up
The example shows a PIN
number of 5555 being used to
remotely arm the system and
ending the call with 5 *’s.
REMOTE DISARMING
1)
It is possible to disarm the Teleguard remotely with your PIN number.
2)
To access your Teleguard from a touch-tone telephone, dial your phone number, let
the phone ring once then hang up. Wait ten seconds, then redial your number and the
Teleguard will accept your call. You now have 60 seconds to enter your PIN number
and place it into programming mode. If you make a mistake, wait at least 60 seconds
before trying the procedure again.
3)
Enter (*) followed by your PIN number, you are now in programming mode. Enter
programming address 130 to disarm the system. Successful entries will result in fast
beeping acknowledgment tones being delivered. {An unsuccessful entry will result in
slow tones. If unsuccessful, press the * key 5 times to hang up. Then repeat the process
from the beginning.}
4)
Press the * key 5 times before hanging up the call.
Key Sequence
*
*
5
*
5
*
5
*
5
*
Operation
1
3
Hang Up
0
The example shows A pin
number of 5555 being used to
disarm the system and ending the
call with 5 *’s.
Page 12
LED INDICATORS
Power led (constant)
Power led (flashing)
= Indicates power is ON.
= Indicates power is OFF and the system is running on
back-up battery.
Area 1 - 5 leds (constant)
= Indicate that there has been an alarm activation in that
area while armed.
Fire led (constant)
= Visual indicator that a smoke detector has alarmed.
Panic led (constant)
= Provides visual indication of personal alert or medical
alarms.
Low Battery led (constant)
= This will indicate a low battery on an area with the
corresponding area light flashing.
Isolate led (constant)
= This will indicate isolation of an area with the
corresponding area light(s) flashing.
Test led
= Test 1 or Test 2 in operation.
Clear led
= Indicates that the clear key has been pressed.
Line led (constant)
= Telephone line is in use.
Arm led (constant)
Arm led (flashing)
= System is armed.
= System is in the exit period.
Disarm led (constant)
Disarm led (flashing)
= System is disarmed.
= System is in the entry period.
Area 1 – 5 LED’s
A1
A2
A3
A4
A5
AREA 1
AREA 2
AREA 3
AREA 4
AREA 5
⎨⎬
FIRE LED
ϕ
FIRE
EMERGENCY LED
G
EMERGENCY LOW BATT ISOLATE
Power
Line
TEST LED
TEST
ISOLATE LED
Clear
POWER LED
CLEAR LED
LOW BATTERY LED
LINE LED
Page 9
EMERGENCY CALLS
Your Teleguard system can be programmed to send either of the following forms of
emergency calls to the monitoring station:
1) Personal Alert or
2) Emergency Medical
There are 3 ways that either of these signals can be generated.
METHOD 1: (Remote Control)
The remote controls are generally used to arm & disarm the
system. However, to generate an emergency alarm, simply press the ON & OFF keys
simultaneously.
METHOD 2: (System Emergency Key)
The Teleguard system emergency key is the large key marked with an “E” at the bottom
right hand corner of the Teleguard. If the emergency key has been programmed for
emergency medical, then the key must be pressed for 1 second. If the emergency key has
been programmed for personal alert, then the key must be pressed for 3 seconds.
METHOD 3: (Medical Pendant)
The medical pendant is generally used for the elderly or people with disabilities or medical
conditions. This pendant can also be used to answer or hang up calls in hands free mode. If
the emergency key is pressed, an emergency call is generated.
1. PERSONAL ALERT - programmed
When one of the above devices is activated, the EMERGENCY light (LED) will illuminate
and a signal will be sent to the monitoring station. When the signal has been received, the
audible alarm, if programmed, will sound.
2. EMERGENCY MEDICAL - programmed
When one of the above devices is activated, the EMERGENCY light (LED) will illuminate
and the Teleguard will sound a pre-alarm. During this pre-alarm it is possible to cancel the
signal by pressing the CLEAR key. If not pressed before the end of the pre-alarm, a signal
will still be transmitted to the monitoring station. When the signal has been received, the
audible alarm, if programmed, will sound.
Page 10
ARMING THE SYSTEM
1a)
Using the remote control, press the Red ON key momentarily, the Teleguard will
sound 2 LOUD acknowledgment beeps followed by exit beeps, if it has been
successful in arming
OR
1b)
Using the keypad on the Teleguard Unit simply press the ARM key then enter your
4 digit PIN number (eg 5555).
2)
The exit timer and beeper will start when either one of these operations is carried out.
Operation
Key Sequence
ARM
5
5
5
The example shows a PIN
number of 5555 being used to
change the system to ON mode.
5
DISARMING THE SYSTEM
1a)
To disarm the system using the remote control simply press the OFF key
momentarily, the Teleguard will sound 1 LOUD acknowledgment beep if it has been
successful in disarming,
OR
1b)
Using the keypad on the Teleguard, press the DISARM key then enter your 4 digit
PIN number (eg 5555).
2)
The Teleguard will sound 5 FAST beeps when disarming, if there was an alarm
transmission to the monitoring station during that armed period.
3)
To reset an alarm while the system is armed simply follow either Step 1 or Step 2
above. This will turn off the siren and send a restore signal to the monitoring station.
Operation
Key Sequence
DISARM
5
5
5
5
The example shows a PIN
number of 5555 being used to
change the system to OFF mode.
Page 11
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