SAP Workforce Performance Builder 9.4 SLC Player Installation Guide

SAP Workforce Performance Builder 9.4 SLC Player  Installation Guide
Installation Guide
Workforce Performance Builder
Document Version: 1.0 – 2015-04-09
SAP Workforce Performance Builder 9.4
SLC Player
CUSTOMER
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Typographic Conventions
Table of Contents
1
Introduction ................................................................................................................................................... 4
2
System Requirements ................................................................................................................................... 5
3
Installation ......................................................................................................................................................6
4
Uninstalling the SLC Player .......................................................................................................................... 7
5
5.1
5.2
5.3
5.4
5.5
Browser Settings for Playback .....................................................................................................................8
Browser Requirements for Playback .....................................................................................................................9
Settings for Internet Explorer ............................................................................................................................... 10
5.2.1
Basic Setup ............................................................................................................................................ 10
5.2.2
Custom Setup ........................................................................................................................................ 12
5.2.3
Notes to Internet Explorer Versions .................................................................................................... 14
5.2.4
Internet Explorer’s Zone Model............................................................................................................ 15
Settings for e-Mails ................................................................................................................................................ 16
Settings for Mozilla Firefox ................................................................................................................................... 17
Settings for Safari .................................................................................................................................................. 18
6
Technical Support ........................................................................................................................................ 19
SAP Workforce Performance Builder 9.4
Table of Contents
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1
Introduction
The SAP Workforce Performance Builder SLC Player is the tool for playing back content in SLC format. It is
required on every workstation on which SLC files are to be played back. Before you can install the SLC Player, and
in order to ensure that it can be used to play back SLC files without problems, certain requirements must be
satisfied and certain procedures must be followed. These instructions will assist you with the administrative
handling of the SLC Player.
Recommendation
It is recommended to install the SLC Player as silent installation on each user workstation. Use the
following msiexec command to do so (replace <path> accordingly):
msiexec /i <path>\slcplayer.msi /quiet
Customer
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Introduction
2
System Requirements
The SLC Player is mandatory for playing back SLC files. Note the following minimum system requirements for
installation:
Type
Specifications
Operating system
Microsoft Windows Vista, Windows 7 or Windows 8
(without tile mode)
32 & 64 bit version
Memory
A minimum of 1 GB
Hard drive
2 MB of free space
Browser
Internet Explorer 7.0 – 11.0
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System Requirements
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3
Installation
Installation is performed via the provided installation file SLC Player.msi. To install the SLC Player, carry out the
following steps:
Note
In order to install the SLC Player, you will need to have administrator rights for the computer on which the
SLC Player is to be installed.
1.
Start the installation program by double-clicking the installation file program icon.
2.
The installation program will guide you through all the steps for installing the SLC Player. Now follow the
instructions in the displayed dialog.
3.
Once the SLC Player has been installed, you can close the installation program by clicking on the Finish
button.
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Installation
4
Uninstalling the SLC Player
The SLC Player can be uninstalled via the software dialog of your operating system. This can be called up via the
menu Settings -> Control Panel -> Software.
Alternatively, you can also uninstall the program via the installation file SLC Player.msi of the corresponding
version of your SLC Player: Launch the installation file and click on Next. Select the option Remove and click on
the Remove button to confirm. The SLC Player software is then uninstalled.
SAP Workforce Performance Builder 9.4
Uninstalling the SLC Player
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5
Browser Settings for Playback
A few changes are required to the settings of your browser to work perfectly with SAP Workforce Performance
Builder functionalities.
Independent from your preferred browser the playback functionalities require following settings:
Requirement
Why?
Enabled JavaScript
All functionalities are based on the use of JavaScript.
You must enable it.
Deactivated Pop-up blocker
No matter which Pop-up blocker you use, you must
disable the blocking of Pop-ups for the location you
are loading your contents from. Read browser-specific
chapters to get instructions how to disable built-in
Pop-up blocker functionalities.
Activated cookies
The attributes and settings for displaying and
executing library, trainer and book reader are stored
in cookies. You should therefore activate cookies in
your browser to ensure that these functionalities run
accurately.
Recommendation
Possibly it may happen that Flash contents are displayed incorrect. In this case uninstall and reinstall the
Flash plugin (do not do update only).
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Browser Settings for Playback
5.1
Browser Requirements for Playback
The following requirements are to be considered to ensure an error-free use of the trainer, library and book reader
functionalities, thus ensuring that contents are played back successfully.
Browser
Version
Operating system
Internet Explorer
7.0 – 11.0
Windows Vista, Windows 7 or
Windows 8
Firefox
17.0.9 ESR – 36.0
Windows Vista, Windows 7,
Windows 8 or Mac OS X 10.5.x
Safari
4.0 – 5.1
Windows Vista, Windows 7,
Windows 8, Mac OS X 10.5.x
Chrome
40
Windows Vista, Windows 7,
Windows 8, Mac OS X 10.5.x
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Browser Settings for Playback
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5.2
Settings for Internet Explorer
To enjoy a flawless experience of the trainer, library and book reader functions, you may have to enable additional
security settings in Internet Explorer.
Note that your configuration requirements are highly dependent on the location you are playing your contents
from. This is due to the zone model in Internet Explorer (see the next chapter for more details). However, all
functions will run almost perfectly using the Internet Explorer default settings.
5.2.1
Basic Setup
Note
The settings configuration as handled in this chapter is based on the assumption that you use Internet
Explorer's default settings and default security levels. If you use a custom security level, read the chapter
Custom Setup to ensure your settings match the requirements.
Playback of contents located on the Internet/intranet
1.
To apply Internet Explorer Security Settings, open Internet Explorer and navigate to the Internet Options
command in the Tools menu.
2.
Click on the Tab Security and select Local Intranet or Internet, depending on where your contents are located.
3.
Click on Custom level... to open the Security Settings dialog. Enable the settings shown below.
1.
Contents located on your intranet (Default security level: Medium-low)
Section/Setting
Set to
Why?
Enable
Playback videos and animations
embedded in book pages and
quizzes directly with the browser,
without loading an installed media
player.
ActiveX controls and plug-ins
Display video and animation on a
webpage that does not use
external media player
2.
Contents located on the Internet (Default security level: Medium-high)
Section/Setting
Set to
Why?
Enable
Playback videos and animations
embedded in book pages and
quizzes directly with the browser,
without loading an installed media
player.
Enable
Display simulation modes in trainer
ActiveX controls and plug-ins
Display video and animation on a
webpage that does not use
external media player
Miscellaneous
Allow script-initiated windows
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Section/Setting
Set to
Why?
without size or position constraints
Allow websites to open windows
without address or status bars
and book pages in book reader with
correctly positioned control
elements.
Enable
Display the frameless top-mostwindow of the Concurrent Mode.
Playback of local contents
If your contents are stored on a local hard drive or if your contents were delivered on a CD/DVD, you have to allow
active contents to be run locally.
1.
Open Internet Explorer and navigate to the Internet Options command in the Tools menu.
2.
Click on the Advanced tab and scroll to the Security section. Enable the settings as described in the following
table.
Section/Setting
Why?
Allow active content to run in files on My Computer*
Playback contents from your local hard drive(s). This
is especially important if you want to preview your
authored contents from Producer or Instant Producer.
Allow active content from CDs to run on My
Computer*
Playback published contents on CD/DVD.
Common settings

Configure Internet Explorer's pop-up blocker
The pop-up blocker needs to be deactivated to display simulations in the trainer. This option can be accessed
using the Tools -> Pop-up blocker menu.
Alternatively, you can input the corresponding URL in the pages that are enabled for pop-ups, in the Pop-up
blocker settings.

Print the stop page
To print the stop page of the trainer correctly you have to allow background elements to be printed. You will
find the relevant settings as follows:
o Internet Explorer 7:
Go to Tools -> Internet options and click the Advanced tab. Scroll down to the Printing section. Activate
the setting Print background colors and images.
o Internet Explorer 8 and higher:
Press the key A L T to display the menu bar. Select File > Page Setup and activate the setting Print
background colors and images.
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Browser Settings for Playback
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5.2.2
Custom Setup
Using a custom configuration hat has been modified by you or your company’s network policy might result in
problems when playing back contents. Check that your settings match the following table.
Recommendation
o Note the dependencies given to different content types and their necessary settings.
o Ensure that you configure the security settings for the correct zone (where your contents are
located).
How to apply Settings
1.
To apply necessary playback settings, open Internet Explorer and navigate to the Internet Options command
in the Tools menu.
2.
Click on the according tab and apply settings as given in the table below.
For Security Settings
1.
In Tab Security Settings select Local Intranet or Internet, depending on where your contents are located.
2.
Click on Custom level... to open the Security Settings dialog. Apply settings as given in the table below.
Settings overview
To avoid display errors, column headers are displayed with a numeric icon that represents one of the following
functions/content types:
(1) – library, (2) - demo, test and practice mode, (3) - concurrent mode, (4) - book pages, (5) - quizzes
Tab
Section/Setting
Set to
(1)
(2)
(3)
(4)
(5)
General
Tabs -> Settings
Always open pop-ups in a new window
(When a pop-up is encountered)
Enable
Security
ActiveX controls and plug-ins
Binary and script behavior
Enable
Display video and animation on a
webpage that does not use external
media player
Enable
Miscellaneous
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SAP Workforce Performance Builder 9.4
Browser Settings for Playback
Tab
Section/Setting
Set to
Allow script-initiated windows without
size or position constraints
Enable
Allow websites to open windows without
address or status bars
Enable
Submit non-encrypted form data
Enable
(1)
(2)
(3)
(4)
(5)
Scripting
Active scripting
Enable
Advanced
Multimedia
Play sounds in webpages
SAP Workforce Performance Builder 9.4
Browser Settings for Playback
Enable
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5.2.3
Notes to Internet Explorer Versions
Internet Explorer 8

Using Internet Explorer 8 you have to activate the Protected Mode for your Intranet Zone to gain full playback
functionality for contents played back from Intranet Zone.

Ensure to deactivate the standard use of Compatibility Mode to avoid display problems. To do so, open Tools
> Compatibility View Settings and deselect one or both of the following parameters, depending on your
location you are playing back contents from.
o Display all websites in Compatibility Mode
o Display intranet sites in Compatibility View
Internet Explorer 9

In Internet Explorer 9, turn off the Protected Mode for the network zone that is the source of the contents.
This ensures correct window handling for links that open content in a new window. Not doing so might result
in the window being opened in full screen mode, without the possibility to close the simulation before it is
finished.

Ensure to deactivate the standard use of Compatibility Mode to avoid display problems. To do so, open
Tools > Compatibility View Settings (press A L T to display the toolbar) and deselect one or both of the
following parameters, depending on your location you are playing back contents from.
o Display all websites in Compatibility Mode
o Display intranet sites in Compatibility View
Internet Explorer 11

With Internet Explorer 11 the concurrent mode will not run natively in top most window anymore. To fix this
issue you will have to activate Internet Explorer's Enterprise Mode. Read more about the Enterprise Mode in
the Internet Explorer 11 Deployment Guide.
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Browser Settings for Playback
5.2.4
Internet Explorer’s Zone Model
Security settings are divided into specific zones in Internet Explorer. Internet Explorer distinguishes between four
zones: Internet, Local Intranet, Trusted sites and Restricted sites. It is possible to configure the settings in detail for
the permitted actions within each zone. In corporate networks, it is generally the administrator who configures
these settings in accordance with the company policy. Otherwise, users may also define the settings themselves.
A document is assigned to a specific zone based on two characteristics:


Path / URL for documents – The paths/URLs for documents can be configured in Internet Explorer for
each of the four zones (Internet, Local Intranet, Trusted sites and Restricted sites). All other paths/URLs
are automatically allocated to the zone Internet.
The file's source (when downloading via the Windows file system) - When a document is downloaded from
an external source, the zone that the file was in upon downloading is automatically allocated to the file. In
this case, Internet Explorer’s security settings for the zone (ZoneID) detected in the file will apply.
Caution
To ensure that everything runs smoothly, it is recommended that you verify that the security zone
settings for the server as well as for the published contents and the trainer on the end user's side allow
the contents to be played back without any problems.
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5.3
Settings for e-Mails
When using the Send Content function of the library it is required that the e-Mail program uses UTF-8 character
encoding. This avoids an incorrect display of the e-Mail text in a specific language.
Microsoft Outlook
For Microsoft Outlook UTF-8 can be activated in the Outlook Options:
Section / Setting
Set to
Advanced -> International options
Allow UTF-8 support for the mailto: protocol
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Activate
SAP Workforce Performance Builder 9.4
Browser Settings for Playback
5.4
Settings for Mozilla Firefox
The following settings are required for a flawless playback experience in Mozilla Firefox.
1.
Changes in the settings dialog
Select the Settings item in the Tools menu in the open browser. Now go to the Content item in the settings
dialog to see the required options.
Setting
Set to
Block pop-up windows
Deactivate
Activate JavaScript
Activate
Advanced JavaScript settings
2.
1.
Click on the Advanced button to open Advanced
JavaScript settings. Activate the following options:

Position window before or after other windows

Hide status bar

Change status bar text
Settings using about:config
Additional browser configuration settings are available to you in Firefox. You can access these settings by
entering about:config in the address bar and confirming with Enter.
Enter setting name into Search field. A setting can be activated by double-clicking on it. It is then displayed
in bold text and the value true is set.
The following settings are to be set to the value true:
Setting
What does it do?
dom.allow_scripts_to_close_windows
This setting allows the browser windows to be closed.
signed.applets.codebase_principal_support
This setting displays browser windows in fullscreen mode.
dom.disable_window_open_feature.resizable
This setting prevents the size of an open browser window
from being changed.
security.fileuri.strict_origin_policy
This setting allows links to be executed if an HTML page is
launched from a local drive.
3.
Printing the stop page
To print the stop page of the trainer correctly you have to allow the print of background elements. Activate
the setting Print background (Colors and Images) which is to be find within the page setup dialog under File
-> Page setup.
Note
o Caused by the settings that have been activated, you will face a security message when starting the
library or a content in the trainer. Confirm this message with Allow.
Activate the option Remember this decision so that the security message will not be displayed each
time the library starts.
o The default bubble audio effects in simulations and in the book reader actions are in WAV format. A
Windows Media Player plugin is required in order to be able to play back the files in Firefox.
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You will find further information on the subject at: https://addons.mozilla.org/enUS/firefox/browse/type:7
5.5
Settings for Safari
The following settings are required for a flawless playback experience in Safari.
1.
Playback settings
Open the browser's settings dialog using the Edit -> Preferences menu. In this menu, select the Security area
and apply the following settings:
Section/Setting
Set to
Security
Activate JavaScript
Activate
Block pop-up windows
Deactivate
Privacy
Block cookies
2.
Printing the stop page (OS X only)
To print the stop page of the trainer correctly you have to allow the print of background elements. Activate
the option Print background in print dialog.
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Technical Support
Please use the SAP Incident Wizard on the SAP Service Marketplace to submit your incidents on the following
components:

KM-WPB // Workforce Performance Builder

KM-WPB-PRO // Workforce Performance Builder – Producer

KM-WPB-IPR // Workforce Performance Builder – Instant Producer

KM-WPB-MGR // Workforce Performance Builder - Manager

KM-WPB-NAV // Workforce Performance Builder - Navigator
If you are not familiar with the SAP Service Marketplace, please read the following information:

To access the SAP Support Portal you need an S-user ID and password. You can request access data from
your SAP Super Administrator or register online on the SAP Service Marketplace page under ‘Registration‘.

With this user, you have read-access to all the contents of the SAP Support Portal, you can use the SAP
Community Network and SAP Help Portal, and you can also book courses under SAP Education.

If you want to work with the support applications (Incident Wizard, license key request, system data
maintenance, software download and so on), you need the corresponding authorizations, which your SAP
Super Administrator can give you.

You can find information for new users and about support applications on the Support Portal Homepage
under ‘Learn More‘. There you can also register for a personal overview demonstration of the SAP Support
Portal.
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