YOU CAN RELAX, SAFE IN THE KNOWLEDGE THAT YOU HAVE CHOSEN DVCAM.

YOU CAN RELAX, SAFE IN THE KNOWLEDGE THAT YOU HAVE CHOSEN DVCAM.
DVCAM 2-Year Silver Support Pack
CHANGING
THE WAY
YOU CAN RELAX, SAFE
IN THE KNOWLEDGE THAT
YOU HAVE CHOSEN DVCAM.
BUSINESS
COMMUNICATES
www.sonybiz.net/dvcam
CORPORATE COMMUNICATIONS | SURVEILLANCE | VIDEOCONFERENCING
BROADCAST | MEDICAL AND DIGITAL IMAGING | BUSINESS PRESENTATIONS
DVCAM SILVER SUPPORT PACK
Sony understand that in today’s fast-changing environment,
the need is for both equipment and a level of service that meet
the crucial demands for higher productivity in professional
video production.
Setting new standards in innovation,
quality and reliability
Keywords associated with the
Sony DVCAM line-up are versatility
and flexibility. From state-of-the
art technology to sophisticated
functionality, the DVCAM line-up
addresses a broad range of
professional video applications
from electronic news gathering
to corporate video productions.
Quite simply more
Because professional customers
need professional service and
support,
Sony
is
offering
enhanced support services for
DVCAM products*. From the 1st
of July 2002, DVCAM products
will be supplied with a 2-year
Silver Support Pack, in addition
to warranty, as standard. That
means unique extra services,
for twice as long.
As soon as equipment is switched
on, it becomes absolutely mission
critical. Any fault or inability to
use it to its full potential will have
an immediate impact on bottomline effectiveness. Now, with the
launch of a customer-focused
operational and technical support
pack, which has significant
advantages and benefits, Sony
has underscored another keywordreliability.
Registering for the Sony DVCAM Silver Support Pack
From the 1st July 2002, the Silver Support Pack is supplied as standard
with Sony DVCAM products* and it couldn’t be easier to register.
1. On the web-simple and quick.
2. At the time of sale: complete the registration card with the assistance
of the dealer or complete and fax back the registration form included
in the pack.
3. Forgotten to register? Don’t worry! Just supply Sony with proof and
date of purchase, product reference and serial number.
* See list of supported DVCAM products on back page.
5 additional reasons
to choose Sony DVCAM
2 Years Support
The Silver Support Pack extends the support period
from the standard 1-year warranty to two years.
Not only that, but extra features and services are
also included.
Operational Phone Call Centre
Operational phone support is provided to give
advice and help so that the user can get the most
out of their DVCAM equipment and maximise its
performance. Our telephone support is available
from Monday to Friday and in 5 languagesEnglish, French, German, Italian and Spanish.
Collection Anywhere
In the event of equipment failure, Sony will
arrange collection of the faulty unit directly from,
and delivery of the repaired unit directly to the
customer’s location - anywhere in mainland EU,
Norway or Switzerland. That makes it simpler,
quicker and even more convenient for the customer.
Repair within 7 days
Sony will collect, repair and return the unit to the
customer’s preferred location within 7 working days.
So, minimum downtime, increased confidence and
the ability to plan your business are guaranteed.
Loan
If the faulty equipment cannot be repaired in time,
the DVCAM hotline will contact the customer
and arrange to have a loan unit delivered.
Arrangements will be made to collect the loan unit
as soon as confirmation is received that the repair
has been carried out satisfactorily.
The Sony DVCAM advantage
System downtime means lost opportunities, even with the world's most reliable products.
In today’s competitive world that means time, hassle, increased cost and lost revenue.
Why risk it? Technical support needs are an important consideration. With the Sony
Silver Support Pack for DVCAM products, you are free to concentrate on the creative
aspects of your job.
Remember: Professional customers need professional support!
SUPPORTED DVCAM PRODUCTS
Digital Camcorders
DSR-570WSP
One-piece Camcorder
DSR-370P
One-piece Camcorder
DSR-250P
One-piece Camcorder
DSR-1P
Dockable Recorder
DSR-PD150P
Compact Camcorder
DSR-PDX10P
Handycam-style Camcorder
(Available Autumn 2002)
Digital VTRs
DSR-2000P
Editing Recorder
DSR-1800P
Editing Recorder
DSR-1600P
Editing Player
DSR-1500AP
Editing Recorder
DSR-85P
High-speed Editing Recorder
DSR-45P
Recorder
DSR-30P
Recorder
DSR-25
Recorder
DSR-11
Recorder
DSR-70AP
Portable Editing Recorder
DSR-50P
Portable Recorder
DSR-V10P
DVCAM Video Walkman® Recorder
Hard Disk Units
DSR-DU1
Video Disk Unit
(Available Summer 2002)
DSR-DR1000P
Video Disk Recorder
(Available Autumn 2002)
Sony address/contact details/dealer stamp
Creative Video Productions Limited (CVP)
Studley • Warwickshire • UK
Tel: 0845 345 3252
International: +44 1527 854222
http://www.creativevideo.co.uk
www.sonybiz.net
SONY BROADCAST & PROFESSIONAL EUROPE
SONY, DVCAM AND WALKMAN ARE TRADEMARKS OF SONY CORPORATION.
FEATURES AND SPECIFICATIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE.
CA DVCAM SILVER SUPPORT PACK/GB-26/06/2002
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