YOU CAN RELAX, SAFE IN THE KNOWLEDGE THAT YOU HAVE CHOSEN DVCAM.
DVCAM 2-Year Silver Support Pack CHANGING THE WAY YOU CAN RELAX, SAFE IN THE KNOWLEDGE THAT YOU HAVE CHOSEN DVCAM. BUSINESS COMMUNICATES www.sonybiz.net/dvcam CORPORATE COMMUNICATIONS | SURVEILLANCE | VIDEOCONFERENCING BROADCAST | MEDICAL AND DIGITAL IMAGING | BUSINESS PRESENTATIONS DVCAM SILVER SUPPORT PACK Sony understand that in today’s fast-changing environment, the need is for both equipment and a level of service that meet the crucial demands for higher productivity in professional video production. Setting new standards in innovation, quality and reliability Keywords associated with the Sony DVCAM line-up are versatility and ﬂexibility. From state-of-the art technology to sophisticated functionality, the DVCAM line-up addresses a broad range of professional video applications from electronic news gathering to corporate video productions. Quite simply more Because professional customers need professional service and support, Sony is offering enhanced support services for DVCAM products*. From the 1st of July 2002, DVCAM products will be supplied with a 2-year Silver Support Pack, in addition to warranty, as standard. That means unique extra services, for twice as long. As soon as equipment is switched on, it becomes absolutely mission critical. Any fault or inability to use it to its full potential will have an immediate impact on bottomline effectiveness. Now, with the launch of a customer-focused operational and technical support pack, which has significant advantages and beneﬁts, Sony has underscored another keywordreliability. Registering for the Sony DVCAM Silver Support Pack From the 1st July 2002, the Silver Support Pack is supplied as standard with Sony DVCAM products* and it couldn’t be easier to register. 1. On the web-simple and quick. 2. At the time of sale: complete the registration card with the assistance of the dealer or complete and fax back the registration form included in the pack. 3. Forgotten to register? Don’t worry! Just supply Sony with proof and date of purchase, product reference and serial number. * See list of supported DVCAM products on back page. 5 additional reasons to choose Sony DVCAM 2 Years Support The Silver Support Pack extends the support period from the standard 1-year warranty to two years. Not only that, but extra features and services are also included. Operational Phone Call Centre Operational phone support is provided to give advice and help so that the user can get the most out of their DVCAM equipment and maximise its performance. Our telephone support is available from Monday to Friday and in 5 languagesEnglish, French, German, Italian and Spanish. Collection Anywhere In the event of equipment failure, Sony will arrange collection of the faulty unit directly from, and delivery of the repaired unit directly to the customer’s location - anywhere in mainland EU, Norway or Switzerland. That makes it simpler, quicker and even more convenient for the customer. Repair within 7 days Sony will collect, repair and return the unit to the customer’s preferred location within 7 working days. So, minimum downtime, increased conﬁdence and the ability to plan your business are guaranteed. Loan If the faulty equipment cannot be repaired in time, the DVCAM hotline will contact the customer and arrange to have a loan unit delivered. Arrangements will be made to collect the loan unit as soon as conﬁrmation is received that the repair has been carried out satisfactorily. The Sony DVCAM advantage System downtime means lost opportunities, even with the world's most reliable products. In today’s competitive world that means time, hassle, increased cost and lost revenue. Why risk it? Technical support needs are an important consideration. With the Sony Silver Support Pack for DVCAM products, you are free to concentrate on the creative aspects of your job. Remember: Professional customers need professional support! SUPPORTED DVCAM PRODUCTS Digital Camcorders DSR-570WSP One-piece Camcorder DSR-370P One-piece Camcorder DSR-250P One-piece Camcorder DSR-1P Dockable Recorder DSR-PD150P Compact Camcorder DSR-PDX10P Handycam-style Camcorder (Available Autumn 2002) Digital VTRs DSR-2000P Editing Recorder DSR-1800P Editing Recorder DSR-1600P Editing Player DSR-1500AP Editing Recorder DSR-85P High-speed Editing Recorder DSR-45P Recorder DSR-30P Recorder DSR-25 Recorder DSR-11 Recorder DSR-70AP Portable Editing Recorder DSR-50P Portable Recorder DSR-V10P DVCAM Video Walkman® Recorder Hard Disk Units DSR-DU1 Video Disk Unit (Available Summer 2002) DSR-DR1000P Video Disk Recorder (Available Autumn 2002) Sony address/contact details/dealer stamp Creative Video Productions Limited (CVP) Studley • Warwickshire • UK Tel: 0845 345 3252 International: +44 1527 854222 http://www.creativevideo.co.uk www.sonybiz.net SONY BROADCAST & PROFESSIONAL EUROPE SONY, DVCAM AND WALKMAN ARE TRADEMARKS OF SONY CORPORATION. FEATURES AND SPECIFICATIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE. CA DVCAM SILVER SUPPORT PACK/GB-26/06/2002
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