Home voicemail -  CA, FL, TX (English)

Home voicemail -  CA, FL, TX (English)
User Guide - Home Voice Mail
EASY STEPS TO
GET YOU STARTED
VW-HVM-ORYX-E 12/13
© 2013 Verizon. All Rights Reserved
Welcome to Verizon Home Voice Mail
Thank you for subscribing to Verizon Home Voice Mail service.
Home Voice Mail lets you receive messages when your
telephone line is busy or you are unable to answer the line for
any reason.
Your mailbox can answer up to three calls simultaneously.
Interrupted (stutter) dial tone on your telephone line
indicates that there are new messages in your mailbox.
Verizon Home Voice Mail means reliable, around-the-clock
service. Plus, Verizon handles the maintenance and upgrades
of the system.
You can record personalized greetings or revert to the
automatic default system greeting at any time.
Deluxe features, including Paging Notification, Special
Delivery, Personal Receptionist and Individual Mailboxes,
are also available.
There are two types of voice mail service to accommodate your
needs — Standard Home Voice Mail and OnePoint Voice Mail.
Not all features are available with Standard Home Voice Mail.
See the chart on page ii for feature availability.
Questions? Please call 1.800.483.1000
i
Verizon offers four types of Home Voice Mail service:
Greeting
Basic**
Standard
Deluxe**
OnePoint
Voice Mail
5-minutes
5-minutes
5-minutes
5-minutes


30 day
20
3 minutes
30 day
20
3 minutes
30 day
50
3 minutes
30 day
50
3 minutes




















Up to 8
Up to 8










Busy Greeting
Message Storage
Message Capacity
Message Length
Send Messages
to Verizon Home
Voicemail Subscribers
Send Messages
to Non-Subscribers
Reply to Messages




Forward Messages
Private Messages
Urgent Messages
Future Delivery
Return Receipt
Group Lists
Individual Mailboxes
Personal Receptionist
Pager Notification
Special Delivery
Wake-Up Calls


Reminder Calls
Multiple Number
Service
Ring Count Change*

Small
additional
monthly
fee
Small
additional
monthly
fee
Small
additional
monthly
fee
Included
Table of Contents
Home Voice Mail Quick Start�������������������������������������������������������������������� 1
First-Time Access (Initializing Your Mailbox)������������������������������������� 2
Main Menu������������������������������������������������������������������������������������������������������� 3
Reviewing Messages������������������������������������������������������������������������������������ 4
Sending Messages���������������������������������������������������������������������������������������� 6
Group Lists������������������������������������������������������������������������������������������������ 8
Delivery Options����������������������������������������������������������������������������������� 10
Wake-Up Call����������������������������������������������������������������������������������������������� 12
Reminder Messages���������������������������������������������������������������������������������� 14
Personal Options
Passcode������������������������������������������������������������������������������������������������� 16
Automatic Log-In���������������������������������������������������������������������������������� 16
Language Options�������������������������������������������������������������������������������� 17
Greetings������������������������������������������������������������������������������������������������� 17
Recorded Name������������������������������������������������������������������������������� 17
Automatic Default System Greeting��������������������������������������� 18
Personal Greeting��������������������������������������������������������������������������� 18
Time of Day Greeting��������������������������������������������������������������������� 19
Busy Greeting����������������������������������������������������������������������������������� 20
Alternate Greeting������������������������������������������������������������������������� 21
Paging Notification����������������������������������������������������������������������������������� 22
Special Delivery (Remote Call Notification)������������������������������������ 23
Individual Mailboxes��������������������������������������������������������������������������������� 26
Personal Receptionist������������������������������������������������������������������������������ 28
Multiple Number Service������������������������������������������������������������������������ 28
Optional Services1
Ring Count Change (Customer Controllable Ringing)������������� 30
Visual MessageWaiting Indicator/ FSK2�������������������������������������� 31
Terms and Conditions������������������������������������������������������������������������������� 32
Home Voice Mail Overview Map�����������������������������Inside Back Cover
Home Voice Mail Quick Reference Card��������������Inside Back Cover
These services may have a small additional monthly fee.
Not available in all areas.
1
2
*Where facilities permit
**No longer available for new orders
Questions? Please call 1.800.483.1000
ii
iii
Home Voice Mail Quick Start
To access the system from your own phone:
1.Dial the system access number (or dial your telephone number and
press * when you hear the greeting1).
2.Enter your temporary Passcode—the last four digits of your
telephone number.
From another phone:
1.Dial the system access number (or dial your telephone number and
press * when you hear the greeting1).
2.Enter your 10-digit telephone number.
3.Enter your temporary Passcode—the last four digits of your
telephone number.
Available in most areas.
1
NOTE: Please follow the instructions for “From another phone” if your
telephone number is blocked for calls to Caller ID. You can also unblock
your number using * 8 2 before calling the system access number
to avoid having to enter your mailbox number when calling from your
own phone.
Additional Dialing Rates That May Apply
Long distance: If you dial the Home Voice Mail system access
number from a location outside of your local calling area, long
distance rates may apply.
 Measured service: If you have measured local service, local-usage
or message-unit charges may apply for each call forwarded to your
mailbox and for each time you dial your Home Voice Mail system
access number.
1
First-Time Access (Initializing Your Mailbox)
When you access Verizon Home Voice Mail for the first time you will be
prompted to initialize your mailbox. Voice instructions will guide you
through each of these steps:
u
u
u
u
reate a new Passcode: Your new Passcode must be a 4- to 8-digit
C
number. It should be easy to remember but difficult for others to
guess. Avoid using repeating digits (e.g., 1111), sequential digits
(e.g., 1234, 9876), or any part of your telephone number. Please
write down your Passcode:
(See page 16 for additional
information.)
ecord your name: (Questions? Please call 1.800.483.1000. See
R
page 17 for additional information.)
ecord/Change your Personal Greeting: Your Personal Greeting is
R
what callers will hear when they reach your mailbox.
(See page 19.)
ecord/Change your Busy Greeting: (for Deluxe Home Voice Mail
R
and OnePoint Voice Mail only) Your Busy Greeting is what callers
will hear if they reach your mailbox when you’re currently on the line.
(See page 20.)
Special Keys That are Always Available
* Cancel, Exit or Move to a previous menu:
This is the “Star” key. Press this key for prompts to:
• Stop or cancel the current action,
• Return to the previous menu,
•Access your own mailbox when you have forwarded into the
mailbox service of another Verizon Home Voice Mail user in your
local calling area, or
• Exit Voice Mail.
Main Menu
These options are available to you from the Home Voice Mail Main Menu.
Main Menu
1
Reviewing Messages
To review your messages,
see page 4.
2
Sending Messages
To send a message, see page 6.
3
Wake-Up Calls/
Reminder Messages
To schedule a Wake-Up Call or a
Reminder Message, see pages 12-15.
4
Personal Options
To change or review your Passcode,
see page 16.
To change or review your Language
Options, see page 17.
To change or review your Greetings,
see page 17-21.
To review your Paging Notification
options, see page 22.
To review your Special Delivery
options, see pages 23-25.
To add or delete Individual Mailboxes,
see pages 26-27.
For Personal Receptionist
information, see page 28.
# Complete Current Action:
This is the “Pound” key. Press this key to complete the current action
and move on to the next menu.
2
3
Reviewing Messages
From the Main Menu, press 1 to review your messages. These non
prompted options are available during message review:
Options During Message Review
1
Repeat (entire)
Repeat current message in its entirety.
2
Save
Save current message and play the next
message in your mailbox.
3
Erase
Erase current message and play the next
message in your mailbox.
4
Slower
Play current message at a slower pace.
5
Louder
Play current message at a higher volume.
6
Faster
Play current message at a faster pace.
7
Skip back
Rewind current message by 5 seconds.
8
Pause
Pause current message for 10 seconds.
9
Skip ahead
Fast-forward current message by
5 seconds.

Softer
Play current message at a lower volume.
#
Skip (message)
Skip to end of message.
*
Return to
main menu
u
Options After Message Review
1
Repeat (entire)
Repeat current message in its entirety.
2
Save
Save current message and play the next
message in your mailbox.
3
Erase
Erase current message and play the next
message in your mailbox.
4
Reply
Record and send a reply to the person who
sent the current message.
5
Forward
Forward a copy of current message.
(Deluxe Home Voice Mail and OnePoint
Voice Mail only.)
6
Envelope
information
Repeat time and date message was
received and the caller’s name/number.

More Options
Hear a description of the previous options.
#
Skip (message)
Skip to next message, and save original
message as new.
*
Main Menu
Main Menu
Important Tips:
u
Important Tips:
u
These options are available after message review:
u
Before the system plays a message, it plays the time and date the
message was received and the Recorded Name (for other Verizon
Voice Mail subscribers) or the phone number (for
non-subscribers) of the caller. Press 1 to skip this information and
go straight to the recorded message.
To turn off playing of the caller's name or telephone number, at
the main menu, press 4 for Personal Options. Press 6 to enable/
disable playing of sender’s Caller ID. Press 1 to turn
this feature on or off.
4
u
u
You can “repeat” a message as many times as necessary, but you
must either “erase,”“save” or “skip” each message before you can hear
the next one.
Remember to check your messages on a regular basis and after long
phone conversations.
Messages are held for a maximum of 30 days. “Saving” a
message does not extend the maximum; however, forwarding a
“saved”message to yourself will turn it into a “new”message. (Deluxe
and OnePoint Voice Mail customers only.)
The best way to exit your Home Voice Mail is to press * until you
are disconnected. When you exit this way, you will be told if new
messages have arrived while you were in your mailbox.
5
Sending Messages
On a per message basis:
To send a message (without ringing the recipient’s phone)
to other Home Voice Mail users or Group Lists within your
local calling area:
1.At the Main Menu, press 2 to send a message.
2.Enter the 10-digit1 number or the 1- or 2-digit Group List number
you want to send a message to, then press # .
• Repeat to add more addresses.
•Press * to start over if you enter an incorrect address.
3.Press # when you are finished addressing.
4. Begin recording your message after the tone.
5. Press any key when you are finished.
6.Press # to send your message. If you hang up without pressing # ,
your message will be sent. (See page 10 for descriptions of other
Delivery Options.)
Sender’s Caller ID
When sending a message, your mailbox number is attached to your
message. You can block your Caller ID from being attached.
For all messages:
1. After recording your message, press # to go to the Send Message
Menu
2.Press 6 to block your Caller ID for this message.
3.Press # to send your message.
Note: When your Caller ID is blocked, you cannot use return receipt and
the recipient is unable to reply to your message.
To send a message to a non-subscriber (the recipient’s
phone will ring) (Deluxe Home Voice Mail and OnePoint
Voice Mail only):
1.At the Main Menu, press 2 to send a message.
2.Enter the 10-digit number of the person you wish to send a
message to, then press # . You’ll be prompted to record a name
for this number.
•Press 1 to record a name. Follow prompts to accept it.
•Press 2 to continue without recording a name.
Repeat step 2 to add more numbers.
3.Press # when you are finished addressing.
1. From the Main Menu, press 4 for personal options.
2.Press 7 to enable or disable sending of Caller ID.
4. Begin recording your message after the tone.
3.Press 1 to turn it off or on.
6.Press # to send your message. If you hang up without pressing # ,
your message will be sent. (See page 10 for descriptions of other
Delivery Options.)
5. Press any key when you are finished.
E nter an 11-digit number (10-digit phone number plus one-digit extension) to send to a recipient’s
Individual Mailbox.
1
6
7
Group Lists
To add/delete numbers from an existing Group List:
Group Lists are lists of telephone numbers (addresses) you create
and maintain. Once a Group List is established, you can send a single
message to every number in the group at one time. You may create up to
three Group Lists with up to 24 mailboxes in each group.
2. Enter the 1- or 2-digit Group number (1-49).
uPress 1 to add a number to the list. Dial the 10-digit1 number you
wish to add. The system will inform you if this number belongs to
another Home Voice Mail subscriber.
• Press 1 to accept.
(Deluxe Home Voice Mail and OnePoint Voice Mail only)
To add a Group List:
1. At the Main Menu, press 4 for Personal Options.
2.Press 3 for Group Lists.
3.Press 1 to add a Group List.
4.Select and enter your new 1- or 2-digit Group number (1-49), then
press # . If you already have the maximum number of Group Lists,
the service will suggest erasing one to make room.
5.Record a title for your list. Press # when finished.
The service will repeat title.
uPress 1 to keep title.
u
Press 2 to re-record title.
6.Press 1 to begin adding numbers to this list. Press # after each
number is entered. Press * to return to the Group List Menu
without adding numbers to this list.
1. At the Group List Menu, press 2 to edit an existing list.
•
Press 2 to try again.
Next, you’ll be prompted to either keep, create or
re-record a name for this number. Repeat step 2
for each number you wish to add to the list.
uPress 2 to delete a number from the list.
•
Press 1 when you hear the number you wish to delete.
Repeat for each additional number you wish to delete.
To delete an entire Group List:
1. At the Group List Menu, press 3 to delete an existing list.
2.Enter the 1- or 2-digit Group number. If you do not know the number
of the list you wish to delete, press  # to hear list titles, then
press 1 when you hear the title of the list you wish to delete.
3.The system will repeat the title of the list you wish to delete.
uPress 1 to delete.
u
Press 2 to keep it and return to the Group Broadcast
List Menu.
11-digit number for an Individual Mailbox.
1
8
9
Delivery Options
If you selected Future Delivery (after setting up message):
After you record and address your message, you can send it as a regular
message by pressing # or simply hanging up, or you can select one or
more of the following Delivery Options:
u
u
u
u
Private (Deluxe Home Voice Mail and OnePoint Voice Mail only):
Marks your message as “private” and announces it to your recipient
before the message is played. Press 1 to request or cancel
“private” status for a message. The recipient cannot forward a
“private”message.
Future Delivery (Deluxe Home Voice Mail and OnePoint Voice Mail
only): You choose the date and time of message delivery. “Future
delivery” messages are stored in your own mailbox with your new
messages until they are delivered. Press 2 to request or cancel
“future delivery” status for a message.
Return Receipt Notification (Deluxe Home Voice Mail and OnePoint
Voice Mail only): When your message is played by the recipient,
the system automatically sends a confirmation message back to
you to verify receipt. Press 3 to request or cancel “return receipt
notification” for a message.
Urgent Priority: Your message will be played before other new
messages in the recipient’s mailbox. Press 4 to request or cancel
“urgent priority” status for a message.
10
1.Enter the date you want your message delivered using two digits for
the month, followed by two digits for the day, then press # .
uExample:  6  1 # = June 1
u
1 1 3  # = November 30
Press # for today’s date.
2.Using standard time, enter the time you want your message
delivered using two digits for the hour, followed by two digits for the
minute, then press # . (Do not use military or 24-hour time.)
uExample:  9 3  # = 9:30
1 1   # = 11:00
3.Press 1 for AM delivery, or press 2 for PM delivery.
4.Home Voice Mail will replay the time and date you requested for
future delivery of your message.
u
Press 1 to keep this time.
u
u
Press 2 to change this time.
Press 3 to cancel future delivery.
Note: Subscribers can schedule a “future delivery”message to be sent
up to 1 year from when the message was created.
11
Wake-Up Calls
(not available with Basic Home Voice Mail)
Your Verizon Home Voice Mail service can help keep you organized and
on time with a friendly telephone call. Simply program the service to
call your home telephone at the time
and day you have scheduled.
To schedule Wake-Up Calls:
1.At the Main Menu, press 3 for Wake-Up Calls/Reminder Messages.
2.Press 1 for Wake-Up Call.
6.Select new Wake-Up Call settings or keep your current settings.
After the time is entered:
uPress 1 for morning (AM).
u
Press 2 for afternoon or evening (PM).
u
Press * to cancel.
Note: You may want to deactivate your Wake-Up Call service on
holidays or if you are going to be away for a number of days.
3.Select weekday or weekend Wake-Up Calls. (The service will
announce your current Wake-Up Call settings, if any.)
u
Press 1 for weekday Wake-Up Calls.
To change/delete Wake-Up Calls:
3.Press 3 to review or change Wake-Up Call.
4.Press 3 to change time of Wake-Up Call.
-ORPress 4 to change the delivery days of Wake-Up Call.
-ORPress 6 to delete the Wake-Up Call.
u
Press 2 for weekend Wake-Up Calls.
4.Enter the date you want your Wake-Up Calls to begin, using two
digits for the month, then two digits for the day, then press # .
u Example:
 6  1 # = June 1
1 1 3  # = November 30
u
Press # for today’s date.
5.Enter your new Wake-Up Call time as a 3- or 4-digit number, then
press # . (Do not use military or 24-hour time.)
u Example:
8   # = 8:00
1 2 4 5 # = 12:45
12
1.At the Main Menu, press 3 for Wake-Up Calls/Reminder Messages.
2.Press 1 for Wake-Up Call.
5.Press # to review or change next Wake-Up Call.
13
Reminder Messages
(not available with Basic Home Voice Mail)
Use Reminder Messages to help you remember appointments or other
important events. Simply choose a future delivery date and time for the
Reminder Message to call you. When delivered, the Reminder will ring
your telephone and play the message at the date and time you have set.
If you do not answer, the Reminder is left as a message in your mailbox.
After listening to the Reminder, you can choose to have the same
Reminder delivered to you again.
For example, if you wish to receive this Reminder on Monday and
Friday, press 1, 5, then # .
The system will repeat your entries.
uPress 1 to keep this schedule.
uPress 2 to try again.
uPress 6 to review a Reminder.
4.Record your Reminder message after the tone. Press # when
finished.
uPress 1 to keep this Reminder.
To schedule or review a Reminder:
1. At the Main Menu, press 3 for Reminder Messages.
2.Press 2 to schedule a Reminder Message.
5.Enter the date you wish to receive the Reminder using two digits
for the month, followed by two digits for the day.
 1 2 5 # = January 25
u
Example:
3. Next, you’ll be prompted to classify your Reminder Message.
uPress 1 for a one-time Reminder. It will be sent only once at the
date and time you specify.
uPress 2 for a daily Reminder. It will be sent every day, seven days
a week at the time you specify.
uPress 3 for a daily Reminder on weekdays only. It will be sent
Monday through Friday at the time you specify.
uPress 4 for a daily Reminder on weekends only.
u
Press 5 to specify days of the week for this Reminder.
•Specify which days you would like to receive this Reminder.
Monday = 1
Tuesday = 2
Wednesday = 3
4
Thursday =
Sunday = 7
Friday = 5
14
Saturday =
6
u
Press 2 to try again.
1 2  5 # = December 5
Press # if you wish to receive the Reminder message later today.
6.Enter the time you wish to receive your Reminder. Using standard
time, use two digits for the hour, followed by two digits for the
minute.
uExample:  8 4 5 # = 8:45
1    # = 10:00
1
7.Press for AM delivery, or press 2 for PM delivery.
8. The system will repeat the date and time you entered.
uPress 1 to keep it.
u
Press 2 to try again.
15
Personal Options
Note: Because Automatic Log-In does not work when retrieving
messages remotely, we suggest that you write down your Passcode
and keep it in a safe place.
Passcode
To change your Passcode:
1. At the Main Menu, press 4 for Personal Options.
2.Press 1 for Personal Profile.
3.Press 1 for Passcode Options.
4.Press 1 to change your Passcode.
5.Enter your new 4- to 8-digit Passcode (using numbers 0 through 9),
then press # . Your new Passcode will play.
6.Press 1 to accept new Passcode, or press 2 to try again.
Note: To ensure privacy, you should change your Passcode when you
set up your mailbox, and we suggest that you change it from time to
time once you’ve begun using Home Voice Mail. Your passcode should
be easy to remember but difficult for others to guess. Avoid using
repeating digits (e.g., 1111), sequential digits (e.g., 1234, 9876), or any
part of your telephone number. Please write down your Passcode and
keep it in a safe place. If you forget your Passcode, you can reset it
online at www.verizon.com.
Automatic Log-in
Language Options
You can choose to listen to instructions in English, Expert English
(shortened prompts that allow you to navigate more quickly once you
are familiar with the system) or Spanish.
To set/change your Language Options:
1. At the Main Menu, press 4 for Personal Options.
2.Press 1 for Personal Profile.
3.Press 2 for Language Options.
uPress 1 for English instructions.
Press 2 for Expert English instructions.
uPress 3 for Spanish instructions.
You will be returned to the Personal Options Menu.
u
Greetings
Verizon Home Voice Mail offers you the flexibility of four different
types of Greetings for your callers: an automated system greeting and
three that you can record in your own voice.
Recorded Name
When activated, this convenient feature allows you to save time by
accessing your Home Voice Mail service from your own phone without
having to enter your Passcode every time.
Your Recorded Name is heard in the envelope information of every
message you send to other Home Voice Mail users.
To turn Automatic Log-in on/off:
1. At the Main Menu, press 4 for Personal Options.
2.Press 2 for Greetings.
1. At the Main Menu, press 4 for Personal Options.
2.Press 1 for Personal Profile.
To add, change or delete your Recorded Name:
3.Press 1 for Passcode Options.
4.Press 2 for Automatic Log-in.
5.Press 1 to turn Automatic Log-in on and off.
16
17
3.Press 1 to change your Recorded Name. The service will play your
current Recorded Name.
uPress 1 to save the current setting.
To activate and record/change your Personal Greeting:
3.Press 3 to record/change your Personal Greeting. The service will
play your current Personal Greeting.
uPress 1 to keep this Personal Greeting.
Press 2 to record. Begin recording after the tone.
The service will play back your new Recorded Name.
Press 1 to accept.
uPress 4 to erase. The service will say “Your Recorded Name will be
erased.”Press 1 to accept.
u
1. At the Main Menu, press 4 for Personal Options.
2.Press 2 for Greetings.
Automatic Default System Greeting
Press 2 to record a new greeting. Begin recording after the tone.
The system will replay your new Personal Greeting. Press 1 to
accept.
uPress 3 to erase this Personal Greeting and use the Default
System Greeting instead. Press 1 to continue without recording
a new Personal Greeting. Press 2
to record a new Personal Greeting.
u
When you set up your mailbox, you will be prompted to record a Personal
Greeting. However, at any time after you have set up
your mailbox, you can revert back to the Automatic Default
System Greeting.
To activate the Automatic Greeting:
To activate your Personal Greeting (if Default System
Greeting is activated), from the Main Menu:
1. At the Main Menu, press 4 to select Personal Options.
2.Press 2 for Greetings.
3.Press 8 for Automatic Greeting.
4.Press 1 to turn the Automatic Greeting on.
Note: If you have recorded your name, it will be used in the Automatic
Default System Greeting. If you would prefer to use your telephone
number instead, delete your Recorded Name following the instructions
above.
To reactivate your Personal Greeting:
Once you turn the Automatic Greeting off, your Personal Greeting
will play.
Personal Greeting
1.Press 4 for Personal Options.
2.Press 2 for Greetings.
3.Press 8 to turn Personal Greeting on.
4.Press 1 to activate Personal Greeting.
Time of Day Personal Greeting
You have the option to play two different personal greetings based on
the time of day. Your regular Personal Greeting will play anytime you
have not set a separate Time of Day Greeting.
To set a greeting schedule and record a Time of
Day Greeting:
1. At the Main Menu, press 4 for Personal Options.
2.Press 2 for Greetings.
The Personal Greeting is recorded in your own voice. For example, “You’ve
reached the Smith residence. We’re not available to take your call right
now. Please leave your name, telephone number
and message after the beep and we’ll return your call promptly.”
18
19
3.Press 9 to review your Time of Day Greeting and schedule.
uPress 1 to record or change your Time of Day Greeting.
Press 2 to review or change your weekday schedule.
uPress 3 to review or change your weekend schedule.
u
Note: Time of Day Greeting is not available if you choose to use the
system’s Alternate Greeting.
Busy Greeting
(Deluxe Home Voice Mail and OnePoint Voice Mail only)
The Busy Greeting informs callers that you are home, but currently on
another call. For example, “You’ve reached the Jones residence. We’re on
another call right now. Please leave your name, telephone number and
a brief message after the beep, and we’ll return your call as soon as we
can.”
To activate and record/change your Busy Greeting:
Alternate Greeting
The Alternate Greeting allows you to leave special instructions for
your callers for a specific period of time. When the special instructions
are no longer needed, you may reactivate your Personal Greeting. For
example, “You’ve reached the Smith residence. If you are calling about
soccer, games are cancelled on Saturday, September 7th due to the
rain. Practice resumes on Monday. Otherwise, please leave your name,
telephone number and a brief message and we’ll return your call as soon
as we return.”
To activate and record/change your Alternate Greeting:
1. At the Main Menu, press 4 for Personal Options.
2.Press 2 for Greetings.
3.Press 4 to record/change your Alternate Greeting. The service will
play your current Alternate Greeting.
u
Press 1 to keep this Alternate Greeting.
Press 2 to try again. Begin recording after the tone. The system
will automatically replay your Alternate Greeting. Press 1
to accept.
uPress 3 to erase this Alternate Greeting. Press 1 to continue
without recording a new Alternate Greeting. Press 2 to record a
new Alternate Greeting.
u
1. At the Main Menu, press 4 for Personal Options.
2.Press 2 for Greetings.
3. Press 2 to record/change your Busy Greeting. The service will play
your current Busy Greeting.
uPress 1 to keep this Busy Greeting.
To toggle between Alternate and Personal Greetings:
Press 2 to record a new greeting. Begin recording after the tone.
The system will replay your Busy Greeting. Press 1 to accept.
uPress 3 to erase this Busy Greeting. Press 1 to continue
without recording a new Busy Greeting. Press 2 to record a
new Busy Greeting.
u
1. At the Main Menu, press 4 for Personal Options.
2.Press 2 for Greetings.
3.Press 5 to toggle your Alternate Greeting.
Press 8 to toggle your Personal Greeting.
Note: If you do not record a Busy Greeting, your Personal Greeting or
Default System Greeting will play when you are on another call.
20
21
Paging Notification
Special Delivery (Remote Call Notification)
(Deluxe Home Voice Mail and OnePoint Voice Mail only)
(Deluxe Home Voice Mail and OnePoint Voice Mail only)
When you’re not home, you can be notified of new messages on your
pager. If you do not access Home Voice Mail to review the message,
the system will then make two additional attempts to page you in
15-minute intervals (total of three attempts in 30 minutes). The
callback number displayed on your pager will be
your Home Voice Mail system access number.
When you are away from the office, Special Delivery will call you at the
telephone number you specify (single attempt, no retry) to inform you
when a new message arrives in your mailbox. You enter your mailbox
Passcode to hear your message play. You control Special Delivery by
setting:
u
To turn Paging Notification on:
1. At the Main Menu, press 4 for Personal Options.
2.Press 1 for Personal Profile.
3.Press 3 for Paging Options.
4.Press 1 to receive all messages.
-ORPress 2 to receive only urgent messages. Callers must press 4
at the end of their message to mark it “urgent.”You may choose to
inform callers of this in your Personal Greeting.
-ORPress 3 to disable Paging Notification.
Notes:
1.The incoming caller does not have to know your pager number to
reach you – only your home telephone number.
2.Available only with local or toll-free pager numbers.
22
u
u
The telephone number where you can be reached
(destination number).
Notification for all messages or only those marked Urgent
by your callers.
The earliest and latest times to be notified.
To turn Special Delivery on/off:
1.At the Main Menu, press 4 to select Personal Options.
(To reach the Main Menu during message review, press * .)
2.Press 1 for Personal Profile.
3.Press 4 for Special Delivery.
4.Press 1 to activate/deactivate Special Delivery.
u
u
If service is off, press 1 to turn on.
If service is on, press 2 to turn off.
5.Press 1 to be notified for all messages. Press 2 for urgent
messages only. Press 3 to disable notification.
23
To set/change your Special Delivery number:
1.At the Main Menu, press 4 to select Personal Options.
(To reach the Main Menu during message review, press * .)
2.Press 1 for Personal Profile.
3.Press 4 for Special Delivery.
4.Press 2 to set/change Special Delivery telephone number (local or
toll free only).
uPress 1 to keep this number. Press 2 to try again.
Press 3 to delete. When prompted, enter your new Special
Delivery number. If you wish to continue without entering a
Special Delivery number, press # .
Important tip: If you choose to be notified for urgent messages only,
you need to instruct callers how to make their message urgent. Sample
greeting: “I’m not available to take your call. Please leave a message
and I’ll return your call. If this message is urgent, press # 4 after
recording your message.”
To set/change your Special Delivery schedule:
1.At the Main Menu, press 4 to select Personal Options.
(To reach the Main Menu during message review, press * .)
2.Press 1 for Personal Profile.
3.Press 4 for Special Delivery.
24
4.Press 3 to set/change Special Delivery schedule.
(The earliest and latest times each day you wish to be notified.)
uPress 1 to change start time.
• Press 1 to keep your current start time.
•
Press 2 to try again. When prompted, use standard
time (not military time.) to enter new start time,
then press # .
8 2  # = 8:20
Example:
1 2 4 5 # = 12:45
• Press 1 for AM delivery, or press 2 for PM delivery.
uPress 2 to change end time.
• Press 1 to keep your current end time.
• Press 2 to try again.
u
Press 3 to change the days of week.
• Press 1 to use on weekdays only.
• Press 2 to use seven days a week.
•
Press 3 to choose which days to use. Enter the days
you wish to use Special Delivery.
Monday =1 Tuesday = 2 Wednesday = 3
Thursday = 4 Friday = 5 Saturday = 6
Sunday = 7
Press # when finished, then 1. For example, if you
wish to use Special Delivery on Monday, Tuesday
and Friday, press 1 2 5 # , then press 1 to confirm.
25
Individual Mailboxes
(Deluxe Home Voice Mail and OnePoint Voice Mail only)
This valuable feature allows family members or roommates to receive
messages in separate, private mailboxes. Incoming callers must use
a touch-tone telephone to leave a message in an Individual Mailbox.
Callers without touch-tone telephones can only leave their messages
in the Main Mailbox. Be sure to turn off Automatic Log-In (see page 16)
before adding Individual Mailboxes.
How to add or delete Individual Mailboxes
To create your Individual Mailbox Passcodes, Individual
Mailboxowner’s names, and Main Mailbox Greeting:
1.Press 4 at the Main Menu to select Personal Options.
2.Press 4 to add or delete an Individual Mailbox.
3.Press 1 to add a new Individual Mailbox.
Press 2 to delete an Individual Mailbox.
To add an Individual Mailbox:
4. Record your Name. Press # when finished.
5.Press 1 to confirm your Name.
6.A Passcode will be assigned (you can change it later when you access
your Individual Mailbox).
Message Inventory
When you log into the Main Mailbox, the number of new messages in
each of the individual mailboxes is given. Each mailbox is identified by
the name recording or mailbox number of the Individual Mailbox. When
you log into an Individual Mailbox, you will only receive an inventory of
the number of messages in that mailbox.
For access from the Main Mailbox:
1. At the Main Menu, press * to access an Individual Mailbox.
2.Enter your 10-digit home telephone number plus the 1-digit
extension number, then press # .
3.Enter your Passcode (initially, it is the same as your 1-digit
extension number), then press # .
How to retrieve your messages from an Individual Mailbox
1. Access your Individual Mailbox.
2.Press 1 to listen to messages.
3. Your first message will begin playing.
uPress 1 to repeat the message.
u
u
u
u
Press 2 to save the message.
Press 3 to erase the message.
Press 7 to skip back 10 seconds during the message.
Press 9 to skip ahead 10 seconds during the message.
Individual Mailbox Main Greeting
Once you have created all of your Individual Mailboxes, you may wish
to change your Main Greeting to give the Individual Mailbox number to
your callers.
For example, “Hello, you have reached the Smith residence. To leave a
message for Edward, press 1; for Mary, press 2; for Ben, press 3; or
for the Hilltop Homeowners’ Association, press 4. Otherwise, please
leave a message after the tone.”
Note: If you are adding several Individual Mailboxes at a time, wait until
all are added before recording your Main Greeting.
How to access Individual Mailboxes
For direct access:
1. Dial your access number.
2.Enter your 10-digit home telephone number plus the 1-digit
extension number, then press # .
3.Enter your Passcode (initially, it is the same as your 1-digit
extension number), then press # .
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27
Personal Receptionist
(Deluxe Home Voice Mail and OnePoint Voice Mail only)
You can give your callers the ability to transfer from your mailbox to
another telephone number (local or toll-free number only) when you are
not available. You can easily set up and activate this feature at any time.
Each Sub mailbox can have its own Personal Receptionist number.
In your Personal Greeting, instruct your caller to press  to transfer
to the telephone number you have selected. For example, “This is [your
name]. I’m not available to take your call now. If you would like to leave a
message, wait for the tone, or to reach me at my mobile phone number,
press .”
To set/change your Personal Receptionist number:
1. At the Main Menu, press 4 to select Personal Options.
2.Press 5 for telephone numbers.
3.Press 2 to set/change your Personal Receptionist number.
The service will play your current Personal Receptionist target
telephone number, if one exists.
uPress 1 to keep it and return to the Personal Options Menu.
uPress 2 to change it.
•Enter your new 10-digit Personal Receptionist telephone
number (local or toll-free number only).
•
Press 1 to keep it and return to the Personal Options Menu.
u
Press 3 to delete it.
Multiple Number Service
(OnePoint Voice Mail only)
The alternate numbers can be any combination of wireline or wireless
telephone numbers. Each alternate number requires Fixed Call
Forwarding No Answer/Busy Transfer directed to your voicemail system
access number to allow calls to forward into the mailbox.
If your Verizon Wireless number will be answered by your OnePoint
Voice Mail, you will need to utilize the No Answer/Busy Transfer
feature included with your Verizon Wireless service to forward calls
to your OnePoint Voice Mail. You can activate this feature on your
Verizon Wireless phone by pressing * 7 1 followed by your OnePoint
Voice Mail system access number and then press send. After you hear
the confirmation tone, press end. (To deactivate, press * 7 3 and
press send. After you hear the confirmation tone, press end.) Service
is subject to customer agreement and calling plan. Regular airtime
charges and long distance (if applicable) apply to any calls that are
forwarded to OnePoint Voice Mail. If you have questions on charges or
activation, you can visit www.verizonwireless.com, dial *611 from your
wireless phone, or call 1-800-922-0204.
Important Notes:
1.Charges for call forwarding on alternate numbers may vary by state
and carrier. Long distance charges may apply.
2.Verizon Wireless service is subject to customer agreement
and calling plan. Regular airtime charges and long distance (if
applicable) apply to any calls that are forwarded to OnePoint Voice
Mail.
3.If your alternate number(s) is provided by a carrier other than
Verizon or is located outside the regional calling area, it may not be
compatible with Multiple Number Service or may require callers to
re-enter the telephone number they dialed in order to leave you a
message.
Multiple Number Service allows you to forward up to four numbers in
addition to your home telephone number to your OnePoint Voice Mail.
For example, you could have calls to your Verizon Wireless number,
your spouse’s wireless number, your teen line, and your vacation home
number all reach your OnePoint Voice Mail. No more checking multiple
mailboxes for messages!
28
29
Optional Services
Ring Count Change1
Ring Count Change lets you choose how quickly your calls are answered
by Home Voice Mail. You can change this setting as often as you like.
Depending on your location, you will designate this setting either by the
number of rings or the number of seconds.
To set up Ring Count Change:
1. Lift handset, and press 5 8 # .
u
u
If you hear three short bursts of dial tone, the system is
prompting you to enter the number of rings you want to hear
before the call is forwarded to your mailbox. You can set the
number of rings from 2-9.
For example: If you want your phone to ring twice before the
call is forwarded to your mailbox, press 2; if you want your
phone to ring 5 times, press 5.
-ORIf you hear a normal dial tone, the system is prompting you to
enter the number of seconds you want your phone to ring before
the call is forwarded to your mailbox. (Refer to the rings-toseconds conversion chart below to set the number of rings.)
Number of Rings
2
3
4
5
6
7
8
9
Number of Seconds
10
16
20
28
34
40
46
52
2.You will hear another stutter dial tone, or a confirmation signal,
either of which confirms your selection.
3. Hang up.
Note: Choosing nine rings is like turning off Home Voice Mail,
as most callers will hang up before the ninth ring.
Visual MessageWaiting Indicator/FSK2
In addition to the stutter dial tone feature that is compatible with all
touch tone telephones, you can receive visual notification with Visual
MessageWaiting Indicator/FSK. This is a signal that generates a
flashing light on FSK-compatible telephone equipment to indicate you
have a new message.
Not all telephones are FSK-compatible, even if they are equipped
with a flashing light to indicate a new message. If the light on your
phone doesn’t flash when you receive new messages, just call
1-800-483-1000 and we can arrange to have it fixed for you.
2
This optional service carries no additional charges (except in California).
Note: Visual MessageWaiting Indicator/FSK is not available
in all areas.
For example: If you want
your phone to ring
twice before the call
is forwarded to your
mailbox, press 1 ;
if you want your phone
to ring 5 times,
press 2 8.
This service is available where facilities permit for a small additional monthly fee for Basic,
Standard and Deluxe. Included at no additional charge with OnePoint Voice Mail.
1
30
31
Terms and Conditions of Verizon
Voice Messaging Services
These Terms and Conditions will govern your Verizon Voice Messaging
Services (“the Services”) and replace any prior Terms and Conditions for
the Services.
CHARGES - In addition to the monthly recurring charges for the
Services, application and/or service order charges may apply. Such
telephone service charges may include, but are not limited to, (i)
for Message Rate or Measured Service customers, message unit or
usage charges for calls forwarded to your mailbox and for calls made
from your telephone service location to listen to, send, reply to, or
copy messages, or to perform any other activities in connection with
the Services, (ii) local or toll service charges if you call your mailbox
while away from your telephone service location, (iii) charges for any
call forwarding or related functions required to forward calls from
any of your telephone numbers to your voice mailbox, or (iv) charges
assessed by an alternate carrier if you forward numbers provide by a
carrier other than Verizon. In addition to the charges for the Services,
you are solely responsible for payment of long distance, toll and other
telecommunications charges incurred through use of the Services.
Verizon shall not be liable for any such charges. You may not charge any
calls to the service access number or mailbox number, or otherwise use
the Service(s) in a fraudulent manner. You are solely responsible for
selection, implementation and maintenance of security features for
defense against unauthorized use of the Services, as well as all charges
for associated telephone services. Payment for all charges will be due
according to the terms stated on your bill.
ALTERNATIVE NUMBERS - The Services may not be compatible with
numbers provided by a carrier other than Verizon, or such numbers may
require that a caller re-enter your telephone number in order to utilize
the voice mail service.
CHANGES IN CHARGES, TERMS AND CONDITIONS OR YOUR SERVICES
- Verizon shall have the right (i) to determine the availability of the
Services, and (ii) to add, withdraw or change the Services and their
features, their functions, and the manner in which they are provided,
at any time. Provision of the Services is also subject to availability of
facilities. Verizon may change the Terms, Conditions and/or charges for
the Services at any time. Use of, or payment for,the Services after the
changes become effective will be deemed to be assent by you to the
change(s).
32
TARIFF APPLICATION - In the event that the Services are at any time
subject to tariffs filed with, or regulations of, an applicable state or
federal commission, then such tariffs and regulations shall govern the
provision of such Services and in the event of any conflict, shall take
precedence over any inconsistent Terms, Conditions or charges.
LIMITED WARRANTY - If the Services do not perform substantially
as described to you in the written information provided by Verizon
to you, Verizon will repair the Services, at its expense. This warranty
does not apply to failures in performance due to acts of God or other
causes beyond the reasonable control of Verizon or misuse or abuse
of the Services by you or other persons. THE FOREGOING WARRANTY
IS EXCLUSIVE AND NONTRANSFERABLE. VERIZON DISCLAIMS ALL
OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT
LIMITED TO,WARRANTIES OF MERCHANTABILITY AND FITNESS FOR
PARTICULAR PURPOSE.
MAINTENANCE - At various times, Verizon will perform routine
maintenance on its equipment and facilities that will temporarily
render the Services unavailable for use by you. Verizon will attempt
to notify you in advance of performing such maintenance by leaving a
voice message in your voice mailbox, or otherwise. Verizon shall have
no liability as a result of the unavailability of any Services due to the
performance of such routine maintenance.
SERVICE INTERRUPTIONS - Except for routine maintenance, if Services
that are subject to a monthly charge are interrupted, due to any cause
other than the act or omission of you, a member of your household,
your employees or agents, or a failure of facilities provided by you, for
a period exceeding twenty-four (24) consecutive hours, Verizon shall
credit you the monthly charges for the Services, pro-rated, for the
period of time of the interruption in excess of the twenty-four (24)
consecutive hour period. Service interruptions begin at the time you
notify Verizon of the interruption.
33
LIMITATION OF LIABILITY - Verizon ‘s liability for any claim or damages
arising in connection with the Services (including, but not limited to,
claims or damages arising in connection with any interruption or other
fault, failure, error or deficiency, in the Services), shall not exceed
$25.00, plus a refund of the prorated charges actually paid for the
Services which give rise to the claim or damages. Verizon shall not be
liable for any special, indirect, incidental, or consequential damages,
including, but not limited to, loss of use, business, profits, data, or
messages, or other commercial or economic loss. Verizon shall not be
liable for any delay or failure to perform its obligations if such delay or
nonperformance arises in connection with any requirement of law or
government regulation or order, any action of a governmental entity,
acts of God, acts of third parties, fires, floods, epidemics, strikes or
other labor disputes, inability to obtain necessary equipment, parts or
repairs thereof, freight embargoes, unusually severe weather, or any
cause beyond the reasonable control of Verizon. The limitations of and
exclusions from liability stated in this section “Limitation of Liability”
shall apply whether claims are brought in contract, warranty, tort
(including Verizon’s negligence), or otherwise.
INDEMNIFICATION - You agree to indemnify and hold Verizon harmless
from and against any and all liability, claims, damages, fines or penalties
(including attorney fees) that may be sustained by reason of your failure
to comply with federal, state and local laws, regulations and codes.
TERMINATION - You are responsible for payment of all charges incurred
for Services provided prior to termination. You may notify Verizon at
any time that you wish to terminate the Services. Verizon will terminate
the Services within thirty (30) days of receiving notification. Verizon
may terminate its provision of Services at any time, without cause, upon
notice to you. Unlawful, fraudulent or abusive use of the Services may
result in the discontinuance of the Services.
GENERAL PROVISIONS - These Terms and Conditions shall be
governed by the laws of the state in which the Services are provided.
In the event that any provision of these Terms and Conditions shall be
invalid or unenforceable, such invalidity or unenforceability shall not
invalidate or render unenforceable any other provision of these Terms
and Conditions, and these Terms and Conditions shall be construed
as if they did not contain such invalid or unenforceable provision. The
Services may not be used to make communications which are unlawful
or harassing, or to make unsolicited communications to persons with
whom you do not have an established relationship or who have notified
you that they do not wish to receive communications from you.
YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS AND
CONDITIONS AND AGREE THAT IF, AFTER YOU RECEIVE THEM,
YOU ORDER, USE OR PAY FOR ANY OF THE SERVICES, THE TERMS
AND CONDITIONS AND ANY SUBSEQUENT CHANGES SHALL
CONSTITUTE OUR ENTIRE AGREEMENT WITH YOU. THESE TERMS
AND CONDITIONS GIVE YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY
ALSO HAVE OTHER RIGHTS,WHICH VARY FROM STATE-TO-STATE.
March 19, 2007
34
35
Notes
Notes
36
37
Notes
Notes
38
39
If you need help using Verizon Home Voice
Mail or have questions about the service,
call 1.800.483.1000. Representatives are
available 24 hours a day, 7 days a week.
Overview Map
Main Menu
Reviewing Messages
Sending Messages Quick Reference Card
Wake-Up Calls/
Reminder Messages Personal Options
1
2
3
4
Options During
Message Review
Delivery Options
1 Repeat (entire)
2 Save
3 Erase
4 Slower
5 Louder
6 Faster
7 Skip back
8 Pause
9 Skip ahead
 Softer
#
*
Private
Options After
Message Review
Future Delivery
1 Repeat (entire)
2 Save
3 Erase
4 Reply
5 Forward
6 Repeat (envelope)
*
Cancel/Back Up
#
Skip Ahead
Begin recording
Urgent
would like to send a
message after the
message to, then press
tone, then press
Send
#
when finished.
Weekday
Weekend
 Help
Skip (message)
Return Receipt
Dial the number/s you
Schedule a Reminder
1
2
Daily Reminder on Weekdays 3
Daily Reminder on Weekends 4
5
Specify Days of the Week One-Time Reminder
Wake-Up Calls Reminder Messages
Cut along dotted line
Verizon Home Voice Mail
Quick Reference Card Press
Listen to your messages - during (after)
Repeat (Repeat)
Save (Save)
Erase (Erase)
Slower (Reply)
Louder (Forward) Faster Skip Back
Pause Skip Ahead Main Menu (Main Menu) Softer (Menu) Skip (Skip) Sending messages Enter destinations, then Record message, then Send
Private Future Delivery Return Receipt Urgent Schedule a Wake-Up Call/Reminder 1
2
when finished.
Enter the time
you wish to
receive a WakeUp Call.
1
2
Return to Main Menu
Wake-Up/Reminder
#
Cancel Daily Reminder
1
2
3
4
#
*
Wake-Up Schedule
PM Wake-Up 1
2
Keep Current
Settings
*
AM Wake-Up
Record message,
then press any key.
Enter the date and
time you’d like to
receive a Reminder
Press
1
1
2
3
4
5
6
7
8
9
*
Personal Profile
2
Group Broadcast Lists 3
Individual mailboxes 4

2
Playing of Senders
Caller ID
#
#
#
1
2
3
4
3
40
1
Sending Caller ID
5
6
7
Change Passcode
Automatic Log In
1
2
Regular English
Expert English Spanish
Special Delivery
Name Recording
and Greetings
Change your
Telephone Numbers
#
1
Language Options 2
Paging Notification 3
4
Special Delivery
Passcode Options
Personal Options
Language
Passcode Options
Personal Profile
Turn ON/OFF
Review Notification Number
Special Delivery Schedule
Group Broadcast List
Create Lists
Change Lists
Delete Lists
1
2
3
Add Numbers
Change Title
1
2
3
Urgent Messages Only
No Messages
Special Delivery
Schedule
Start Time
End Time Days of Week
1
2
Weekdays Only
Seven Days Per Week
Choose Specific Days
Create Submailboxes
Delete Submailboxes
1
2
3
Personal Greeting 4
Alternate Greeting Toggle Alternate Greeting 5
Toggle Personal Greeting 8
Name Recording Busy Greeting Add or Delete
Submailboxes
1
2
Time of Day
Greeting & Schedule 41
1
2
3
Change Days of Week
1
2
3
Greetings
Telephone Numbers Menu
Personal Receptionist
All Messages
Edit Lists
Delete Numbers
Special Delivery
1
2
3
Paging Notification
1
2
3
9
1
2
3
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