Installation Instructions and User Guide Single & Dual Control Exposed Top Outlet

Installation Instructions and User Guide Single & Dual Control Exposed Top Outlet
Installation Instructions
and User Guide
Single & Dual Control
Exposed Top Outlet
Shower Valves
Models covered: PM2 CSHXTVO C,
PM2 SQSHXTVO C, PM2 SQSHXDIV C
N2 CSHXDIV C, N2 CSHXTVO C,
N2 CSHXTVO G, N2 SQSHXDIV C,
N2 SQSHXTVO C, N2 SQSHXTVO G, &
TY2 CSHXDIV C
Please keep this booklet for future
reference.
Installer, when you have read these
instructions please ensure you leave them
with the user.
Contents
Thank you for choosing Bristan, the UK’s leading showers and taps expert.
Your Bristan mixer tap is a thermostatic mixer incorporating a wax capsule thermostat
to ensure constant temperatures. These instructions are for your guidance to a safe and
successful installation and should be left with the user.
All products manufactured and supplied by Bristan are safe providing they are installed
correctly and receive regular maintenance in accordance with these instructions.
Important Safety Information.................................................... 3
General Information.................................................................. 4
Specifications............................................................................ 5
Installation Requirements........................................................ 6-9
System Requirements.......................................................... 6-7
WRAS IRN’s .......................................................................... 8
Conditions of Use ................................................................. 9
Prior to Installation................................................................... 10
Installation................................................................................. 11-17
Shower Valve......................................................................... 11-12
Antique Rigid Riser............................................................... 13
Rigid Riser............................................................................. 14
Operating the Shower............................................................... 15
Commissioning.......................................................................... 16
Maintenance.............................................................................. 17-20
Cartridge Cleaning .............................................................. 17
Non-Return Valve Cleaning ................................................. 18
Temperature Setting ............................................................ 19-20
Troubleshooting......................................................................... 21-22
Notes.......................................................................................... 23-25
Guarantee.................................................................................. 26-27
2
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Important Safety Information
• Please read these instructions thoroughly and retain for future use.
• All products manufactured and supplied by Bristan are safe provided they are installed,
used correctly and receive regular maintenance in accordance with these instructions.
• If you are in any doubt about your ability to install this mixer tap safely you must
employ the services of an experienced qualified plumber.
• These fittings need to be installed in accordance with, and meet the requirements of
the Water Supply (Water Fittings) Regulations 1999 and Scottish Byelaws 2004.
•
Warning: Do not operate the mixer if you suspect it is frozen. Do not site the mixer
valve where it might be subjected to freezing conditions.
• Remove all packaging and check the contents for damage before starting installation.
• Before starting any installation please consider the following: before drilling into walls,
check that there are no hidden electrical wires, cables or water supply pipes. This can
be checked with the aid of an electronic detector.
• If power tools are used do not forget to:
- Wear eye protection
- Unplug equipment after use
• Fitting isolating valves to the inlet feeds is required for ease of maintenance.
•
Warning: Before installing the new mixer valve it is essential that you thoroughly
flush through the pipework in order to remove any remaining swarf, solder, etc.
Failure to carry out this procedure could cause problems or damage to the workings of
the mixer tap.
• This mixer valve must not be modified in any way as this will invalidate the guarantee.
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3
General Information
Operating pressure range: Minimum 0.1 bar, Maximum 5.0 bar.
Maximum static pressure: 10.0 bar.
This product has been designed and tested to comply with the BS EN 1287:1999 (LP) and
BS EN 1111:1999 (HP) thermostatic mixing valve standards.
BS 8558 recommends hot water should be stored and distributed at a temperature of
not less than 60°C which will help minimise the build-up of lime scale in hard water
areas.
If the fitting is installed at low pressure (tank fed), then the minimum distance from the
outlet to the underside of the cold tank should be at least 1 metre to ensure adequate
performance.
Note: Nominally equal (balanced) inlet supply pressures are recommended for optimum
performance with mixer taps.
This shower valve should be installed in compliance with the Water Supply (Water
Fittings) Regulations 1999 and the current Scottish Bylaws 2004.
If in doubt, contact a registered plumber or your Local Water Authority or the Secretary
of The Institute of Plumbing, address as follows;The Institute of Plumbing,
64 Station Lane,
Hornchurch,
Essex, RM12 6NB
Tel:01708 472791
Recommended Usage
4
Domestic
Heavy
Commercial
Light
Commercial
Health Care
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Specifications
Specifications
Inlet connections: 15mm compression with 135-158 adjustable centres.
Outlet connection: 15mm compression.
Operating pressure range: Min. 0.1 Bar - Max. 5.0 Bar - Maximum recommended
imbalance between hot and cold supply should not exceed a ratio of 5:1.
Important: If using this product on a low pressure system (0.1-0.2bar) we recommend
the NRV in the diverter to be removed to ensure maximum flow.
Maximum Static Pressure: 10 Bar
Maximum outlet temp: Factory pre-set to 42°C
(can be re-set to suit site conditions). If the temperature is re-set to suit different site
conditions the mixer will work adequately however the TMV2 scheme will not apply.
Supply requirements:
Minimum cold water supply temperature: 5°C.
Maximum cold water supply temperature: 25°C.
Maximum hot water supply temperature: 80°C.
(a maximum hot water supply temperature of 60 - 65°C is recommended for
ablutionary purposes)
Note: The inlet hot water temperature must be at least 10°C above the required blend
temperature (eg. mixer temperature 41°C: minimum hot supply 51°C).
System Requiements
Gravity fed hot & cold (Equal pressures)
Gravity fed hot & mains cold (Different pressure, maximum ratio 5:1)
Unvented systems
Instantaneous water heater (combination boiler)
Pumped system
Note: when using a pumped system we recommend that an essex flange is used.
Valves operating outside these conditions of use cannot be guaranteed to operate as
type 2 valves.
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5
Installation Requirements
This shower valve must be installed
in compliance with current water
regulations. If you have any doubts about
the water regulation requirements contact
your local water services provider or use
the services of a professional plumber.
Important: If you install this shower
valve with a gravity fed system, there must
be a minimum head (vertical distance)
from the underside of the cold water
storage tank to the outlet of at least 1
metre .
This shower valve is suitable for use with
the following water supply systems:
Note: Pumped system (with Essex
flange) If you install this shower valve to
a pumped gravity fed system where the
minimum head (vertical distance) from
the underside of the cold water storage
tank to the top of the hot water cylinder
is less than 1 metre we recommend an
Essex flange is used as shown.
• Gravity Fed Hot and Cold
(pressure balanced)
• Gravity Fed Hot and Mains Cold
(differential pressure - see Specification
section on page 5)
• Instantaneous water heater
(combination boiler)
Flushing Pipe-work
• Pumped System
Important: Before connecting the shower
valve (see ‘Installation’ on pages 11-12),
the supply pipe-work must be flushed to
clear debris before connecting the mixer
tap. Debris will reduce the performance
and life of the mixer.
Gravity Fed Hot and Cold
Gravity Fed Hot and Mains Cold
• Unvented System
1m min.
1m
min.
cold mains supply
6
cold mains supply
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Installation Requirements
Instantaneous Water Heater
Unvented System
cold mains supply
Pumped System
cold mains supply
Pumped System (with Essex flange)
1m min.
1m min.
If less
than 1m
see note.
50mm
cold mains supply
Key:
Isolating
Valve
cold mains supply
Reducing
Valve
Shower
Valve
Pump
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Essex
Flange
7
Installation Requirements
This fitting needs to be installed in
accordance with the following Installation
Requirements and Notes (IRN) to ensure
they meet the requirements of the Water
Supply (Water Fittings) Regulations 1999
and the Scottish Byelaws 2004.
IRN R001: See text of entry for Installation
Requirements or Notes.
IRN R040 - Schedule 2-15 (1): The
fitting shall be installed so that its outlet
discharges above the spill-over level of
any fixed appliance as indicated below:-
Size of tap or
combination fitting
Vertical distance
of outlet above
spill-over level
1. Not exceeding ½” 20mm
2. Exceeding ½”
but not
exceeding ¾”
25mm
3. Exceeding ¾”
70mm
For backflow protection in domestic or
installations up to, and including, Fluid
Category 3.
If the fitting cannot be installed as
indicated in the table opposite it shall be
installed as either a or b below:
a: with an approved double check valve
assembly or some other no less effective
backflow prevention device immediately
upstream of the inlet.
b: so that it draws water by gravity only
from a cistern, or cylinder having a
permanently open vent pipe, and the
distributing pipe supplies no other fittings
(other than a draining tap) at a lower level.
For backflow protection in premises or
installations up to, and including Fluid
Category 5.
The vertical distance of the outlet above
the spill-over level shall be not less
than 20mm or twice the diameter of the
inlet pipe to the fitting, which ever is the
greater. If the fitting cannot be installed
as indicated it shall be installed with a
backflow prevention arrangement suitable
for the Fluid Category.
8
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Installation Requirements
Conditions of use for Type 2 (Thermostatic mixer) valves
High Pressure
Low Pressure
10
10
Maximum Static Pressure (Bar)
Flow Pressure, Hot & Cold (Bar)
0.5 to 5
0.1 to 1
Hot Supply Temperature (˚C)
55 to 65
55 to 65
Cold Supply Temperature (˚C)
Equal to or Less than 25
Equal to or Less than 25
Note: Valves operating outside these
conditions cannot be guaranteed by the
Scheme to operate as Type 2 valves.
If a water supply is fed by gravity then
the supply pressure should be verified
to ensure the conditions of use are
appropriate for the valve.
Recommended outlet
temperatures
The BuildCert TMV scheme recommends
the following set maximum mixed
water outlet temperatures for use in all
premises:
41˚C for showers.
The mixed water temperatures must
never exceed 46˚C.
temperature losses in metal baths.
Warning: It is not a safe bathing
temperature for adults or children.
The British Burns Association
recommends 37 to 37.5˚C as a
comfortable bathing temperature for
children. In premises covered by the Care
Standards Act 2000, the maximum mixed
water outlet temperature is 43˚C.
The thermostatic mixing valve (TMV)
will be installed in such a position that
maintenance of the TMV and its valves and
the commissioning and testing of the TMV
can be undertaken.
The fitting of isolation valves is required
as close as is practical to the water supply
inlets of the thermostatic mixing valve.
The maximum mixed water temperature
can be 2˚C above the recommended
maximum set outlet temperatures.
Note: 46˚C is the maximum mixed water
temperature from the bath tap. The
maximum temperature takes account
of the allowable temperature tolerances
inherent in thermostatic mixing valves and
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9
Prior to Installation
Flow Regulator removal.
Unscrew
Elbows
This shower valve comes fitted with 2 x 8
litre per minute flow regulators fitted into
each inlet elbow.
If the shower valve is to be installed on a
low pressure system the flow regulators
can be removed.
To Remove the Flow
Regulators
Unscrew the inlet elbows from the valve
body.
Remove the flow regulators from the
inlets.
Screw the elbows back onto the valve
body.
Remove Flow
Regulators
Tighten
Elbows
10
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Installation - Shower Valve
Before Installation
Flush through the pipework to ensure
removal of any debris. Turn off the mains
water supply and close any isolating
valves.
Important: Water supplies to the mixer
must be with hot on the left and cold on
the right when viewed from the front.
1. Inlet positions & supply pipework
This shower valve has three inlet positions
- top, bottom and rear. Rotate the inlet
elbows as required.
Important: Always remember to fully
tighten the inlet elbows if the position is
changed.
Sufficient 15mm diameter supply
pipework should protrude through the
finished wall syurface to fit fully into the
shower valve elbows.
2. Attach backplate to wall
135-158
Centres
Loosen the backplate grub screw on the
underside of the shower valve using a
suitable hexagonal key.
Use the backplate as a template and
mark the centres of the fixing holes onto
the wall.
Warning: Please check for any hidden
pipes and cables before drilling holes into
the wall.
Drill suitable holes and insert the wall
plugs. Attach the backplate to the wall
using the fixings supplied.
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11
Installation - Shower Valve
3. Attach shower valve
Place the shrouds, nuts and olives over
the water supply pipes. Fit the shower
valve onto the backplate, inserting the
15mm hot and cold water supply pipes
into the inlet connections and tighten the
nuts. Ensure the olives are fitted to the
water supply pipes.
Secure the shower valve to the wall
by tightening the grub screw on the
underside of the body, using a suitable
hexagonal key.
Supply
Pipework
12
Olive
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Installation - Antique Diverter & Rigid Riser
1. Attach diverter to valve
Push the short connecting tube into the
top outlet on the shower valve ensuring
the nut and olive are fitted to the
connecting tube.
Tighten the nut fully using a suitable
spanner to ensure a water tight seal.
Compression
nut
Olive
Rigid Riser Installation
1. Push the rigid riser into the top of the
diverter. Push the handset holder onto the
rigid riser.
2. Fit the top wall bracket onto the top of
the rigid riser and place against the wall
surface. Mark the position and remove
from the rigid riser.
Olive
Compression
nut
Warning: Please check for any hidden
pipes and cables before drilling holes into
the wall.
Drill suitable holes and insert the wall
plugs. Push the Top bracket back onto the
rigid riser and attach to the wall using the
fixings supplied.
3. Push the arm into the top bracket,
ensuring the nut and olive are fitted to the
arm. Tighten the nut fully using a suitable
spanner.
4. Screw the shower rose onto the arm,
ensuring the sealing washer is fitted
between the rose and arm.
5. Attach the shower hose to the diverter
and handset using the sealing washers
are fitted between the connections.
Top Wall
Bracket
Olive
Compression
nut
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13
Installation - Diverter & Rigid Riser
2
1
Fit the diverter
to the top outlet,
tightening the
backnut fully .
Positon the fixing bracket against the
wall. Mark the position and remove
bracket from the wall.
4
3
Remove the wall bracket fixing. Secure
the wall bracket to the wall surface
using the fixings supplied.
5
Screw the shower hose onto the diverter
connection, and the shower rose onto
the arm. Ensure the sealing washers are
used between the connections.
Attach the shower hose to the
handset. Place the handset into
the handset holder. The conical
end of the hose sits into the
handset holder.
To adjust the height of the
handset, press in the button
and slide the handset holder up
or down.
14
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Operating the Shower
Sequential Shower Valve
Turn the control handle clockwise to
turn the flow of water on.
Continue to turn the flow lever to
increase the water temperature.
Concentric Shower Valve
Turn the flow lever clockwise to turn
on the flow of water.
The further the handle is turned the
greater the flow of water.
Turn the temperature lever clockwise
to increase the water temperature.
The further the handle is turned the
hotter the water temperature.
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15
Commissioning
Commissioning notes for
Thermostatic Mixing Valves
The first step in commissioning a
thermostatic mixing valve is to check the
following:
1. The designation of the thermostatic
mixing valve matches the application.
2. The supply pressures are within the
valves operating range.
Notes: If there is a residual flow during
the commissioning or the annual
verification (cold water supply isolation
test), then this is acceptable providing the
temperature of the water seeping from
the valve is no more than 2˚C above the
designated maximum mixed water outlet
temperature setting of the valve.
Temperature readings should be taken at
the normal flow rate after allowing for the
system to stabilise.
3. The supply temperatures are within the
valves operating range.
The sensing part of the thermometer
probe must be fully submerged in the
water that is to be tested.
4. Isolating valves (and strainers
preferred) are provided.
Any TMV that has been adjusted or
serviced must be re-commissioned
and re-tested in accordance with the
instructions in the Maintenance section.
If all these conditions are met, proceed to
set the temperature as stipulated in the
Maintenance section.
The mixed water temperature at the
terminal fitting must never exceed 46˚C.
When commissioning / testing is due the
following performance checks shall be
carried out:
• Measure the mixed water temperature
at the outlet.
• Carry out the cold water supply isolation
test by isolating the cold water supply to
the TMV, wait for five seconds, if water is
still flowing check that the temperature
is below 46˚C.
If there is no significant change to the set
outlet temperature (+/-2˚C or less change
from the original settings) and the failsafe shut off is functioning, then the valve
is working correctly and no further service
work is required.
16
The installation of thermostatic mixing
valves must comply with the requirements
of the Water Supply (Water Fittings)
Regulations 1999.
General Cleaning
Your fitting has a high quality finish and
should be treated with care to preserve
the visible surfaces. All surfaces will
wear if not cleaned correctly, the only safe
way to clean your mixer is to wipe with a
soft damp cloth. Stains can be removed
using washing up liquid. All bath cleaning
powders and liquids will damage the
surface of your fitting, even the nonscratch cleaners.
Note: Never use abrasive detergents or
disinfectants or those containing alcohol,
hydrochloric acid or phosphoric acid.
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Maintenance - Cartridge Cleaning
1
2
Unscrew Cartridge
from Shower body.
Remove control handle.
4
3
Remove Cartridge, Piston & Thermostat from
shower valve body.
Clean Cartridge, Piston & Thermostat under
cold running water (replace with Bristan parts
only) and re-grease using silicon grease.
6
5
Replace Piston,
Thermostat &
Cartridge
into Shower body.
Replace control handle.
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17
Maintenance - NRV Cleaning
Non Return Valve Maintenance
Unscrew
Elbows
If the shower valve does not function
correctly the non return valves may need
cleaning / replacing. To service the non
return valves the following should be
carried out.
1. Isolate Water Supplies
Isolate both hot and cold water supplies to
the shower valve by either;
Turning the water supply off at the mains
stopcock or,
Turning off the isolation valves to the
shower valve.
2. Remove Elbows
Unscrew the elbows from the shower
valve. Remove the flow regulators (if
fitted).
3. Remove Non Return Valves
Using a 10mm hexagonal key unscrew the
non return valve housing from the shower
valve inlet. Push the NRV out from the
housing.
Clean the non return valve under cold
running water. If damaged replace using a
replacement supplied by Bristan.
Remove Non
Return Valve
Replace Non
Return Valve
Tighten
Elbows
Replace the non return valve into the
housing and replace into the shower valve
body, tightening with a 10mm hexagonal
key.
4. Replace Elbows
Push the flow regulators into the shower
valve inlets (If used). Screw the elbows
back onto the shower valve inlets.
18
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Maintenance - Temperature Setting
Adjusting the Temperature
The shower valve has been factory set
with equal (balanced) hot and cold water
supply pressures with the hot water
supply at 65˚C.
If your operating conditions are different
from those above, the outlet water
temperature may differ from the factory
setting.
If required the shower valve can be recalibrated to suit your own temperature
requirements.
Turn the temperature control anticlockwise (hotter) fully until it stops and
check the temperature of the water with
a thermometer. If the temperature is not
correct, re-calibrate the shower valve
following the steps below.
Sequential Valves
1
2
Check
Temperature
using a
thermometer
Remove control handle.
Insert 2.5mm hexagonal key into centre of
cartridge spindle - Turn clockwise to
decrease temperature.
4
3
Check
Temperature
using a
thermometer
Insert 2.5mm hexagonal key into centre of
cartridge spindle - Turn anti-clockwise to
increase temperature.
Replace control handle.
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19
Maintenance - Temperature Setting
Concentric Valves
If required the shower valve can be recalibrated to suit your own temperature
requirements.
1
Turn the flow control to the ‘on’ position.
Turn the temperature control anticlockwise (hotter) fully until it stops and
check the temperature of the water with
a thermometer. If the temperature is not
correct, re-calibrate the shower valve
following the steps below.
Turn flow control to the ‘on’ position, letting
water temperature stablise.
3
2
Check
Temperature
using a
thermometer
Remove temperature handle.
5
4
Check
Temperature
using a
thermometer
Turn cartridge spindle anti-clockwise to
increse the temperature.
20
Turn cartridge spindle clockwise to
decrese the temperature.
Once correct temperature
has been achieved, replace
temperature handle.
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Troubleshooting
Symptom
Cause
Remedy
No flow or low
flow rate and
/ or varying
temperatures.
Check showerhead, hose and
filters for any blockage.
Clean as necessary, refer to
Maintenance section (pages
17-20).
Partially closed stop or service
valve in water supply pipework
to the shower valve.
Open stop or service valve.
Instantaneous water heater
cycles on and off as the flow
rate or pressure is too low.
Increase water flow rate or
pressure through system.
Head of water is below the
minimum distance required.
Raise the cistern or fit a shower
booster pump.
Inlet filter is partially blocked.
Clean or replace, flush through
pipework before refitting.
Hot or cold water being drawn
off elsewhere causing pressure
changes or instantaneous
boiler temperature changes.
Do not use other water outlets
when using the shower.
Make sure the maintained
inlet pressures are nominally
balanced and sufficient.
Refer to Specification (page 5).
Airlock or partial blockage of
the pipework.
Flush through pipework to ensure
removal of debris and any airlocks.
No hot or cold water reaching
the shower valve.
Check hot and cold feeds (the
valve will shut down if either the
hot or cold supply fails).
Partially closed stop or service
valve in water supply pipework
to the shower valve.
Open stop or service valve.
Inlet filter is partially blocked.
Clean or replace, flush through
pipework before refitting.
Inlet water supplies are
reversed (hot to cold supply).
Check the connections are the
correct way round. Hot on the
left and cold on the right when
viewed from the front. Rework
pipework as necessary.
Only hot or cold
water from the
shower valve
outlet.
Contact the boiler manufacturer.
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21
Troubleshooting - cont.
Symptom
Cause
Remedy
Maximum water
temperature too
hot or cold.
Maximum water temperature
set incorrectly.
Reset maximum water
temperature. Refer to ‘Maximum
Temperature setting’ in
Maintenance section (pages
17-20) and ‘Temperature Setting’
(pages 19-20)
Outlet water
temperature too
hot / cold.
Inlet filter is partially blocked.
Check inlet filters for any
blockages and clean as
necessary.
Installation conditions outside
operating parameters.
Refer to Specification (page 5).
Service shower valve as
recommended. Refer to
Maintenance section (pages
17-20).
Refer to ‘Temperature Setting’
section (pages 19-20).
Water
temperature
too cold Maximum water
temperature
incorrectly set.
Hot water temperature is less
than 10ºC above the required
blend temperature.
Adjust hot water temperature or
wait for water to reheat if stored
system is used.
Instantaneous water heater
not igniting because water flow
rate is too low.
Increase water flow rate through
the system.
Check inlet filters and clean or
replace. Refer to Maintenance
section (pages 17-20).
Contact the boiler manufacturer.
22
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Notes
Please use this space to add any notes you or your installer may have regarding the
plumbing system / installation of this product.
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23
Notes
Please use this space to add any notes you or your installer may have regarding the
plumbing system / installation of this product.
24
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Notes
Please use this space to add any notes you or your installer may have regarding the
plumbing system / installation of this product.
Need help? Give us a call on 0844 701 6273 and speak to one of our trained advisers.
25
Guarantee
At Bristan, we want to make things as
easy as possible for our customers.
That’s why we design products that are
easy to fit and use, and that are quality
tested to make sure they won’t let you
down. It’s also why we offer solid
guarantees on all products, effective from
the date of purchase, to give you peace of
mind.
Bristan’s shower valves are covered by a 5
year guarantee. This also includes 5 year
labour cover* (subject to registration)
which means that, in the unlikely event
that there is a problem in the first year
after purchase, we’ll send one of our
expert engineers to fix it.
*Labour is provided by an approved
Bristan Care engineer or appointed
representative. The guarantee only applies
to products with a manufacturing fault.
There will be a call out charge for any
incidents where no fault has been found
with the product, or if the issue is due to
poor installation or maintenance.
Guarantee Terms and Conditions
This guarantee is in addition to your
statutory and other legal rights and is
subject to the following conditions:
• Repair under this guarantee does not
extend the original expiry date. The
guarantee on any replacement parts or
product ends at the original expiry date
• Any part found to be defective during the
guarantee period will be replaced without
charge, providing that the product has
been installed in accordance with the
instructions given in this guide and used
as the manufacturer intended.
The guarantee does not cover
• Damage or defects caused by:
- General wear and tear (including special
non-chrome finishes;
- Components such as filters, seals, ‘O’
rings and washers)
- Incorrect installation
- Repair using non-Bristan part
- Accidental or wilful misuse
- Corrosion and the use of inappropriate
cleaning products.
- System debris including the build up of
limescale (which can be controlled
through regular servicing and
maintenance)
• The product was purchased within the
United Kingdom or Republic of Ireland.
• Compensation for loss of use of the
product or consequential loss of any kind.
• The guarantee applies solely to the
original purchaser with proof of purchase.
In the interests of continuous product
improvement, Bristan reserves the right
to alter product specifications without
notice.
• The installation must allow ready access
to all products for the purpose of
inspection, maintenance or replacement.
26
The Bristan Product Guarantee does not
affect your statutory rights as a consumer.
Need help? Give us a call on 0844 701 6273 and speak to one of our trained advisers.
Guarantee & Service Policy
Need help?
If this product does not function correctly
when first used, contact Bristan Care
Customer Service on 0844 701 6273
where our expert team of advisors will be
able to offer you help and advice.
Spare parts
We hold thousands of spares and we keep
them for discontinued products for over
seven years. Spares can easily be ordered
online at www.bristan.com and are
dispatched the same day.
Problems during the guarantee period
In the unlikely event that you encounter
any problems with the product during the
guarantee period, contact Bristan Care
Customer Service on 0844 701 6273 with
your proof of purchase and we will work to
resolve the problem quickly.
Expert plumbing engineers
If we can’t solve the problem over the
‘phone or with a spare part, then we’ll
send out one of our Bristan Care
engineers to take a look. Bristan Care
engineers provide free support for
products that are within guarantee, but
are also available to service products that
are out of guarantee for a small charge.
For details, please call customer services
on 0844 701 6273.
Bristan Care Customer Support
Bristan customers also benefit from the
support of Bristan Care, our
comprehensive customer support
package which offers:
Technical support hotline
(Tel: 0844 701 6273) with access to fully
trained advisors who can offer installation
advice, talk you through quick
maintenance checks, or recommend the
best course of action to fix any problems
with a product
Expert advice
Find easy to follow ‘how to’ video guides
and technical FAQs online at
www.bristan.com. Our guides take you
step-by-step through many product
installations and you can find plenty of
easy guides to quick product fixes and
servicing.
Need help? Give us a call on 0844 701 6273 and speak to one of our trained advisers.
27
Part Number: FI MAXI EXP TOP
Issue: D1
Useful contact details:
Bristan Group Ltd.
Birch Coppice Business Park
Dordon
Tamworth
Staffordshire
B78 1SG
Web: www.bristan.com
Email: enquire@bristan.com
A Masco Company
28
Customer Service:
0844 7016273
Customer Service Email:
Customercare@bristan.com
Customer Service Fax:
0844 7016275
Reception:
0844 7016274
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