Mercedes-Benz CONNECT Service Description

Mercedes-Benz CONNECT :: Convenience Service
Mercedes-Benz Concierge Service
High-quality personal assistance at the touch of a button.
Service description
Benefits
Access to high-quality, personal VIP service at any time
of the day and night.
Ability to launch the service both through in-vehicle
button and Response Center.
Requirements
Vehicle is equipped with Mercedes-Benz CONNECT. Active
subscriber agreement.
Mercedes-Benz Concierge Service helps customers make restaurant reservations, travel related
accommodations and much more. The concierge can provide a broad range of services including
but not limited to airline ticket booking and purchase, hotel recommendation, booking and
directions. The service provides an extra measure of luxury and convenience, with personal
assistance available at the touch of a button 24 hours a day, seven days a week.
By pressing the i-Button
, the customer connects to a Mercedes-Benz CONNECT Customer
Specialist. Requested services are fulfilled by the Mercedes-Benz CONNECT Customer Specialist.
In cases where immediate payment is requested, the customer may have to provide payment
related information like but not limited to credit or debit card number. To avoid any fraud or abuse,
each time a customer intends to book or pay for a service via the concierge, his Personal
Identification Number (PIN) is required.
Vehicle cellular service.
Vehicle GPS satellite signal required to identify location.
How it works
1
The customer either presses the i-Button
in the vehicle or dial the phone number of
response center. Customer will be connected to the Mercedes-Benz Response Center.
2
The Mercedes-Benz CONNECT Customer Specialist communicates with the customer
regarding service needs, account information etc.
3
The customer offer the payment related information, if it is required while booking hotels
and air tickets.
4
For cases which cannot fulfill the request instantly, the agent will in contact with the
customer.
Subject to terms and conditions of the subscriber agreement and Disclaimer for Mercedes-Benz Connect Services. Certain features are model dependent.
Mercedes-Benz CONNECT :: Convenience Service
Send2Car
Send destinations remotely to the vehicle navigation system.
Service description
Benefits
Remote access from the web or smartphone.
Up-to-date Point-of-Interest (POI) available.
Requirements
Vehicle is equipped with Mercedes-Benz CONNECT.
Send2Car allows customers to send destinations remotely to their Mercedes-Benz in-vehicle
navigation system.
The customer can also send a Point-of-Interest (POI), current location, or address book
information which can be loaded into the navigation system.
Destination of Send2Car is available under "Destination Download" of Mercedes-Benz Apps.
How it works
Active subscriber agreement.
Vehicle cellular service.
1
Using the Mobile Phone Application
a
b
c
d
e
Vehicle GPS satellite signal required to identify location.
The mobile app is compatible with iPhone 4, 4S, 5 and
greater, iOS 4.3 or greater iOS versions, and Android 2.1
and greater.
Internet Explorer 8 and above, Firefox 16 and above,
Chrome 23 and above, Safari 5 (if using Mac OS 10.5)
and 6 (if using Mac OS 10.6 and above).
2
The customer launches the Mobile Phone Application.
The customer clicks on the Send2Car icon.
Search a Point-of-Interest (POI).
Send the Point-of-Interest (POI) to the vehicle navigation system.
As soon as the vehicle is started, the navigation system receives the list of sent
addresses and proposes to the customer to download it as POI (POI). Once
downloaded, each POI can be saved to the vehicle navigation system, or
immediately navigated to.
Using Baidu
Connect to www.baidu.com and follow instructions. This service is not available in English.
3
Using AutoNavi
Connect to www.amap.com and follow instructions. This service is not available in English.
4
Dial the Mercedes-Benz CONNECT Response Center phone number
a The customer dial 400-818-1188, connecting to the agent and request a point of interest.
b The agent sends the POI to the vehicle navigation system upon customer needs.
Subject to terms and conditions of the subscriber agreement and Disclaimer for Mercedes-Benz Connect Services. Certain features are model dependent.
Mercedes-Benz CONNECT :: Convenience Service
POI Search and Recommendation
On-the-go route planning with personalized assistance from within the vehicle.
Service description
Benefits
Convenient.
Quick access to Mercedes-Benz CONNECT’s database
of millions of Points-of-Interest (POI) including but not
limited to restaurants, gas stations, shopping centers,
hotels.
Requirements
Vehicle is equipped with Mercedes-Benz CONNECT.
Point-of-Interest (POI) Search and Recommendation allows the customer to plan routes on the
go, transmitting accurate directions to more than 10 million POI in the Mercedes-Benz CONNECT
database. By pressing the dedicated i-Button
, the customer is connected to a Mercedes-Benz
CONNECT Customer Specialist. The Mercedes-Benz CONNECT Customer Specialist sends the
POI upon customer needs to the vehicle’s navigation system. The customer can then choose to
immediately navigate toward one of the POI or to store it for later use.
How it works
Active subscriber agreement.
Vehicle cellular service.
1
The customer presses the i-Button
in the vehicle. Relevant information is
transmitted to Mercedes-Benz CONNECT Response Center including the customer’s
location.
2
The customer requests a specific Point-of-Interest (POI) from the
Mercedes-Benz CONNECT Customer Specialist.
3
The Specialist searches the Point of Interest (POI) for the customer.
4
The POI is sent to the customer’s in-vehicle navigation system.
5
Once downloaded, each Point of Interest (POI) can be saved in the vehicle navigation
system, or immediately navigated to.
Vehicle GPS satellite signal required to identify
location.
Subject to terms and conditions of the subscriber agreement and Disclaimer for Mercedes-Benz Connect Services. Certain features are model dependent.
Mercedes-Benz CONNECT :: Convenience Service
Dealer Connect
A convenient way to contact a Mercedes-Benz Dealer by pressing one button.
Service description
Benefits
Easy connection to the appointed dealer.
Launch the service through the in-vehicle button, Mobile
App, or web portal.
Connect the the appointed dealer through in-vehicle
button, Mobile App, or web portal during the operation
hours.
Requirements
Vehicle is equipped with Mercedes-Benz CONNECT.
Dealer Connect enables the customer to contact the dealer of his choice, selling dealer or closest
dealer. The service can be used by pressing the dedicated i-Button
located in the vehicle,
launching the Mercedes-Benz CONNECT mobile app, or going to the web portal.
To protect the customer conversation privacy, Customer Specialist hangs up the phone while the
call has been connected.
This service is available according to dealership’s hours of operation.
How it works
Active subscriber agreement.
Vehicle cellular service.
1
Using the i-button
a The customer presses the i-Button
in the vehicle.
b The Mercedes-Benz CONNECT Customer Specialist search dealer information upon the
The mobile app is compatible with iPhone 4, 4S, 5 and
greater, iOS 4.3 or greater iOS versions, and Android 2.1
and greater.
customer request.
c Customer Specialist connects the customer to the appointed dealer, during the dealer's
operation hours.
d Customer Specialist hangs up and lets the customer and dealer representative enjoy a
private conversation.
Internet Explorer 8 and above, Firefox 16 and above,
Chrome 23 and above, Safari 5 (if using Mac OS 10.5)
and 6 (if using Mac OS 10.6 and above).
2
Using the Mobile Phone Application
a The customer launches the Mobile Phone Application.
b The customer clicks on the Dealer Connect icon on the key fob image to initiate
the service.
c The customer presses call icon to connect to the dealer during the dealer hours
of operation.
3
Using Web Portal
a The customer logs into the web portal and selects “Online Tools”.
b The customer clicks on Dealer Connect button to initiate the service.
Subject to terms and conditions of the subscriber agreement and Disclaimer for Mercedes-Benz Connect Services. Certain features are model dependent.
Mercedes-Benz CONNECT :: Convenience Service
Vehicle Finder
View the vehicle’s current location by using the Mobile Phone Application.
Service description
Benefits
Easy to find where the vehicle parked.
Requirements
Vehicle is equipped with Mercedes-Benz CONNECT.
Vehicle Finder allows a Mobile Phone Application user to view the location of his vehicle assuming
he grants the application permission to access the mobile device’s GPS location and his vehicle
is located about two kilometers from his mobile phone, otherwise it displays a message indicating
the vehicle could not be located.
The service is available on Mercedes-Benz CONNECT Mobile App.
How it works
Active subscriber agreement.
Vehicle cellular service.
1
The customer launches the Mobile Phone Application.
Vehicle GPS satellite signal required to identify location.
2
The customer clicks on the Locate icon on the key fob image.
3
If the vehicle is located about two kilometers the vehicle’s location is displayed on a map.
The mobile app is compatible with iPhone 4, 4S, 5 and
greater, iOS 4.3 or greater iOS versions, and Android 2.1
and greater.
The engine has been turned on within the last four days.
Subject to terms and conditions of the subscriber agreement and Disclaimer for Mercedes-Benz Connect Services. Certain features are model dependent.
Mercedes-Benz CONNECT :: Convenience Service
Remote Horn and Lights
The customer can find his vehicle by sounding the horn and flashing the lights.
Service description
Benefits
Easy way to locate a vehicle in a crowded parking lot.
Secured remote access from Mercedes-Benz CONNECT
Response Center, a smartphone or the web.
The Remote Horn and Lights service assists the customer in finding his vehicle by sounding the
horn and flashing the lights for five seconds. The customer has the option of using this feature
either by dialing 400-818-1188, logging into his online account on web portal or using the Mobile
Phone Application on his smartphone. Each time a customer intends to use Remote Horn and
Lights, his Personal Identification Number (PIN) is required.
Kindly reminder: Please do not use this service in the middle of the night in residential
neighborhoods as it may disturb others.
Requirements
Vehicle is equipped with Mercedes-Benz CONNECT.
Active subscriber agreement.
Vehicle cellular service.
Vehicle GPS satellite signal required to identify location.
How it works
1
Normal and large devices with Android 2.1 or above.
a The customer launches the Mobile Phone Application.
b The customer selects the Remote Horn & Lights icon on the key fob image.
c The vehicle should, within a few seconds, honk the horn and flash the lights for five seconds.
iPhone 4, 4S and 5 with iOS 4 or above.
Internet Explorer 8 and above, Firefox 16 and above,
Chrome 23 and above, Safari 5 (if using Mac OS 10.5)
and 6 (if using Mac OS 10.6 and above).
The engine has been turned on within the last four days.
Using the Mobile Phone Application
2
Dial the Mercedes-Benz CONNECT Response Center phone number
a The customer calls 400-818-1188 and request the Remote Horn & Lights service.
b The customer authenticates himself with Mercedes-Benz CONNECT account number, PIN,
and other information as required.
c The vehicle should, within a few seconds, honk the horn and flash the lights for five seconds.
3
Using Web Portal
a The customer logs into the web portal and selects “Online Tools”.
b The customer clicks on the Honk/Flash button to initiate the service.
c The vehicle should, within a few seconds, honk the horn and flash its lights for five seconds.
Subject to terms and conditions of the subscriber agreement and Disclaimer for Mercedes-Benz Connect Services. Certain features are model dependent.
Mercedes-Benz CONNECT :: Convenience Service
Mobile Phone Application
Conveniently access selected services from a smartphone
Service description
Benefits
Convenient access around-the-clock to the services.
Easy to download and use with intuitive user interfaces.
The Mobile Application login process verifies the user is an active subscriber the customer’s
vehicle. If the customer own more than one vehicle equipped with services, he can save multiple
account numbers on the log in screen and assign nicknames to them.
The Mobile Phone App supports the following functions.
Requirements
1
Remote Horn and Lights: The Remote Horn and Lights service allows customers to find their
vehicles by sounding the horn and flashing the lights. This is especially useful in a crowded
parking lot. To use, the customer launches the Mobile App and enters his account number and
PIN, and presses the Horn & Lights icon on the key fob.
2
Remote Door Unlock/Remote Door Lock: The Remote Door Unlock/Remote Door Lock
service allows the customer to lock or unlock his car's doors remotely and get notified by
email or SMS that the requested action has been successfully performed. To use, the
customer launches the Mobile App and enters his account number and PIN, and presses the
lock or unlock icon on the key fob.
3
Vehicle Finder: The Vehicle Finder Service allows the customer to view his vehicle’s current
location on a map as long as the vehicle is within a two kilometers range. To use, the customer
launches the Mobile App and enters his account number and PIN, and presses the locate icon
on the key fob.
4
Send2Car: The Send2Car service allows the customer sends a destination, contact’s address,
or POI to his in-vehicle navigation system.
5
View Dealer Information: The View Dealer Information service allows the customer to view
information about his selling dealer (such as street address, phone number), to contact a
dealer by pressing the Call button, to view a dealer’s location on a map by pressing the Map
button, or to send the dealer’s address to his vehicle navigation system by pressing the
Send2Car button. Available under the Dealer tab. Find Local Dealerships: The Find Local
Dealership service provides the customer the ability to locate dealerships in his current
vicinity. Available under the Dealer tab by pressing the “Search for Local Dealers” icon. The
list of up to five of the closest dealerships is displayed on the screen. The customer can select
one of the dealerships to view more information, select the Map button to view the
dealership’s location or send the dealership’s address to his vehicle navigation system.
Vehicle is equipped with Mercedes-Benz CONNECT.
Active subscriber agreement.
Vehicle cellular service.
The mobile app is compatible with iPhone 4, 4S, 5 and
greater, iOS 4.3 or greater iOS versions, and Android
2.1 and greater.
The Mobile App has been installed on the smartphone.
Subject to terms and conditions of the subscriber agreement and Disclaimer for Mercedes-Benz Connect Services. Certain features are model dependent.
Mercedes-Benz CONNECT :: Convenience Service
Mobile Phone Application
Conveniently access selected services from a smartphone
Service description
6
View Account Information: The View Account Information function allows the customer to
have a look at his account information (such as account number, alarm notification method,
emergency contact information and vehicle information). Available by pressing the Account
icon.
7
Roadside Assistance: Roadside Assistance is a simple way to reach Mercedes-Benz
Roadside Assistance. Available under the More tab by pressing the Assistance icon and then
the call button for Roadside Assistance.
8
Mercedes-Benz CONNECT Response Center: A simple way to reach Mercedes-Benz.
Available under the More tab by pressing the Assistance icon and then the call button for
Mercedes-Benz CONNECT Response Center.
Some services require the customer to grant Mercedes-Benz CONNECT the permission to
access the smartphone’s GPS location.
How it works
1
The customer starts the Mobile Phone Application on his smartphone, which can be
downloaded from App Store and Google Play.
2
The customer can access any function by selecting the desired tab or icon.
Subject to terms and conditions of the subscriber agreement and Disclaimer for Mercedes-Benz Connect Services. Certain features are model dependent.
Mercedes-Benz CONNECT :: Infotainment Service
Mercedes-Benz Apps
In-vehicle apps offer up-to-date information and connectivity on the go.
Service description
Benefits
Support to avoid traffic jam with the real-time traffic
information, searching for gas stations and parking lot
information.
With the internet based Mercedes-Benz Apps, customers can get connected with up-to-date
information all the time. Mercedes-Benz Apps include the following:
1
Weather services provide a quick overview of the weather forecast at the current location,
predefined locations, and navigation destination.
Provide the latest infotainment updates.
2
Active subscriber agreement.
News
This feature enables the customer to access a quick overview of different news categories
such as top news, domestic, world, business, politics, technology, entertainment, sports,
science and health.
Requirements
Vehicle is equipped with Mercedes-Benz CONNECT.
Weather information
3
Stock
The stock service feature offers information including stock quotes, commodity prices, bond
quotes, equity indices and index futures. Customers are also able to overview global
financial information from various stock markets in China, Asia Pacific, Europe and America.
Customer also can get an individual overview of pre-defined user’s stock portfolio or
commodity category.
Vehicle cellular service.
Vehicle GPS satellite signal required to identify location.
4
Local search
Local search allows customers to search for Point-of-Interest (POI) at their current location,
navigation destination, along the route or other required locations by entering street
address, city, zip code or airport name information. Customers can search POI by entering a
name in free text, or selecting from the category list. The result of the search includes POI
information e.g.: street address and phone number. Hereafter customer is able to dial the
phone number of a POI, start to navigate to a POI save the POI as personal POI or import it
into Address Book. Customer can also choose “Baidu Street View” to get the panorama
view of the POI.
Subject to terms and conditions of the subscriber agreement and Disclaimer for Mercedes-Benz Connect Services. Certain features are model dependent.
Mercedes-Benz CONNECT :: Infotainment Service
Mercedes-Benz Apps
In-vehicle apps offer up-to-date information and connectivity on the go.
Service description
5
Destination download
Remote downloaded POI can be found under "Destination download" category, and the POI
can be saved as navigation destination. And the customer can call the POI for more
information.Customer can also choose “Baidu Street View” to get the panorama view of the POI.
6
Restaurant recommendation
This feature enables customers to find restaurants through the up-to-date database in China
including rating information. Customers can define the search position together with the
search radius for restaurant search. Restaurants can be searched by categories, name in
free text or with both options. The overview of the search result can be listed according to
the options of content provider’s recommendation, distance to search position or average
user ratings.
Restaurant details include information such as restaurant name, category, address, phone
number, average user ratings and photos. Customers can then call the restaurant, navigate
to the restaurant or save the restaurant into the Address Book.Customer can also choose
“Baidu Street View” to get the panorama view of the POI.
7
Weibo
This feature enables customer to access his/her Weibo account. Customer can search
places recommended by Weibo, share his/her position, or follow friends' positions. These
places and positions can be set as destinations into the navigation.
8
Traffic summary map
Customers can set desired location and graphic type for the traffic summary map. The
traffic summary map alternatively presents the real-time traffic information for highway
around the city, inner city expressway, major congested road in the city or large business or
living area according to customer’s configuration.
Subject to terms and conditions of the subscriber agreement and Disclaimer for Mercedes-Benz Connect Services. Certain features are model dependent.
Mercedes-Benz CONNECT :: Infotainment Service
Mercedes-Benz Apps
In-vehicle apps offer up-to-date information and connectivity on the go.
9
Parking Information
This feature assists customer in finding parking spots around their current location,
destination and any POI, and provides the following information: address, business hour,
status, rates, etc. Customers can navigate to the parking lot or save it into the Address
Book. Customers can also choose “Baidu Street View” to retrieve the panoramic view of the
parking location.
10
Gas Stations
This feature provides customers gas station information around their current location or
destination, and provides the following information: brand, address, gas type, rates &
payment method,etc. Customers can navigate to the gas station or save it into the Address
Book. Customers can also choose “Baidu Street View” to retrieve a panoramic view of the
gas station.
How it works
1
Access Mercedes-Benz Apps by selecting the globe icon (or the Mercedes-Benz Apps icon) on
the in-dash screen.
2
Select the desired Apps icon from the main screen.
Subject to terms and conditions of the subscriber agreement and Disclaimer for Mercedes-Benz Connect Services. Certain features are model dependent.
Mercedes-Benz CONNECT :: Infotainment Service
Live Traffic
Real time traffic information for planning ahead.
Service description
Benefits
Covers most China large and medium-sized cities;
Extensive traffic information with frequently updates.
Live Traffic provides customers with real time traffic flow and incident information. Traffic flow is
shown in varying colors depending on the severities of traffic congestion. Different types of
incidents are represented by symbols. The service is only applicable to some models.
How it works
a Access Mercedes-Benz in-vehicle navigation by selecting the Navi function on the
in-dash screen.
b Traffic data will be transferred to the vehicle navigation system via a communication
module using a mobile internet connection; and users can check the traffic
information on the map.
Requirements
Vehicle is equipped with Mercedes-Benz CONNECT.
Active subscriber agreement.
Vehicle cellular service.
Subject to terms and conditions of the subscriber agreement and Disclaimer for Mercedes-Benz Connect Services. Certain features are model dependent.
Mercedes-Benz CONNECT :: Safety and Security Service
Automatic Collision Notification
Mercedes-Benz Emergency Assistance Specialist receives actionable alerts in the event
of an accident and provides emergency support while dispatching assistance.
Service description
Benefits
The car automatically connects to Mercedes-Benz
Emergency Response Center when a severe accident
triggers the crash sensors.
A Mercedes-Benz Emergency Assistance Specialist can
take action even if vehicle occupants cannot summon
help by themselves.
The service is available 24 hours a day, and 7 days a week.
The ability to quickly locate and identify both the vehicle
and the customer.
Every Mercedes-Benz Emergency Assistance Specialist
has rich experience on handling the emergency
dispatcher and first responder.
Automatic Collision Notification automatically summons a Mercedes-Benz Emergency Assistance
Specialist in the event of an accident, giving the customer the peace of mind that emergency
assistance will be dispatched quickly to his exact location.
(1)
As soon as crash sensors are triggered , the vehicle immediately relays the information to the
Mercedes-Benz Emergency Response Center which initiates the appropriate response to the
incident. A tone is sounded in the vehicle to notify the occupants that a collision notification call
is being placed.
As critical data is transmitted, a Mercedes-Benz Emergency Assistance Specialist speaks with the
customer to assure him that help is available. These highly trained personnel link the customer to
the appropriate Public Safety Answering Point (110, 119, 120) and remain on the line with the
customer until emergency responders reach the vehicle.
(1) Not all accidents are severe enough to automatically trigger a collision notification call. In these cases, the customer should press the SOS Button.
Requirements
Vehicle is equipped with Mercedes-Benz CONNECT.
Vehicle is ignition on.
Vehicle Cellular Service.
Vehicle GPS satellite signal required to identify location.
How it works
a Once the crash sensors are triggered, the vehicle is connected to the Mercedes-Benz
Emergency Response Center.
b Relevant information regarding the crash is transmitted to Mercedes-Benz
Emergency Response Center once the Mercedes-Benz Emergency Assistance Specialist
establishes voice communication with the customer.
c The Mercedes-Benz Emergency Assistance Specialist assure the customer that help is
available and to assess the vehicle situation.
d The Mercedes-Benz Emergency Assistance Specialist contacts the appropriate emergency
service responder and provides the vehicle’s information, location, status of occupant(s) and
other relevant accident related details.
e The emergency service responder then dispatches appropriate public safety personnel to
the exact location of the customer.
Subject to terms and conditions of the subscriber agreement, Disclaimer for Automatic Collision Notification Service and Disclaimer for
Mercedes-Benz Connect Services. Certain features are model dependent.
Mercedes-Benz CONNECT :: Safety and Security Service
SOS / Emergency Call
One-button emergency assistance.
Service description
Benefits
One button connects to Mercedes-Benz Emergency
Response Center.
Service is available 24 hours a day, and 7 days a week.
Ability to identify and locate both the vehicle and the
customer.
Every Mercedes-Benz Emergency Assistance Specialist
has rich experience on handling the emergency
dispatcher and first responder.
SOS/Emergency Call lets the customer connect to a Mercedes-Benz Emergency Assistance
Specialist in the event of an emergency. By pressing the dedicated SOS Button
located in
the vehicle above the windshield next to the roof controls, the customer is connected to a
Mercedes-Benz Emergency Assistance Specialist. The vehicle immediately relays relevant
information such as vehicle’s location etc. to Mercedes-Benz Emergency Response Center.
As critical data is being transmitted, a Mercedes-Benz Emergency Assistance Specialist speaks
with the customer to assure him that help is available and assess the customer’s emergency
need. Once the need is established, the Mercedes-Benz Emergency Assistance Specialist
contacts the appropriate emergency service provider.
Not every situation requires a response from public safety officials. For example, a customer
might panic when he discovers a flat tire and press the SOS Button
. In the event of a
non-life-threatening situation, the Mercedes-Benz Emergency Assistance Specialist will ask the
customer to end the call and, according to the situation, press either the Wrench Button
or the i-Button
.
Requirements
Vehicle is equipped with Mercedes-Benz CONNECT.
Active subscriber agreement.
Vehicle cellular service.
How it works
1
The customer presses SOS Button
.
2
Relevant information is transmitted to Mercedes-Benz Emergency Response Center
including the vehicle’s location etc., while the Mercedes-Benz Emergency Assistance
Specialist establishes voice communication with the customer.
3
The Mercedes-Benz Emergency Assistance Specialist assure the customer that help is
available and to assess the vehicle situation.
4
If required, the Mercedes-Benz Emergency Assistance Specialist contacts the appropriate
emergency service responder and provides the vehicle’s information, location, status of
occupant(s) and other relevant details.
5
The emergency service responder then dispatches appropriate public safety personnel to
the exact location of the customer.
Subject to terms and conditions of the subscriber agreement and Disclaimer for Mercedes-Benz Connect Services. Certain features are model dependent.
Mercedes-Benz CONNECT :: Safety and Security Service
Roadside Assistance
A simple way to call for Mercedes-Benz Roadside Assistance.
Service description
Benefits
One button connects to Mercedes-Benz Roadside
Assistance Center.
Roadside Assistance available via Mobile Phone
Application.
Information transmitted promptly, and accelerate the
roadside assistance.
Roadside Assistance provides the customer with a convenient way to ask for assistance for any
vehicle-related problem such as breakdown or flat tire. Roadside Assistance can be accessed
either through Mobile Phone Application or by pressing the dedicated Wrench Button
located in the vehicle. The Mercedes-Benz Roadside Assistance Coordinator speaks with the
customer to assess the situation and to dispatch appropriate assistance to the customer’s
location.
The service is available 24 hours a day, and 7 days a
week.
Ability to identify and locate both the vehicle and the
customer. Every Mercedes-Benz Emergency Assistance
Specialist has rich experience on handling the
emergency dispatcher and first responder.
Requirements
Vehicle is equipped with Mercedes-Benz CONNECT.
How it works
1
The customer presses either the Wrench Button
in the vehicle, or logs into the Mobile
Phone Application on his smartphone then selects the Assistance screen and initiates a call to
Mercedes-Benz Roadside Assistance Center.
2
Mercedes-Benz Roadside Assistance Coordinator works with the customer to determine what
assistance is needed.
3
Mercedes-Benz Roadside Assistance Coordinator dispatches the appropriate roadside
assistance.
Active subscriber agreement.
Vehicle cellular service.
Vehicle GPS satellite signal required to identify location.
The mobile app is compatible with iPhone 4, 4S, 5 and
greater, iOS 4.3 or greater iOS versions, and Android
2.1 and greater.
Subject to terms and conditions of the subscriber agreement and Disclaimer for Mercedes-Benz Connect Services. Certain features are model dependent.
Mercedes-Benz CONNECT :: Safety and Security Service
Stolen Vehicle Location Assistance
Collaboration with authorities to streamline vehicle location and tracking.
Service description
Benefits
Stolen Vehicle Assistance helps authorities locate stolen
Stolen Vehicle Location Assistance gives the customer a safe and streamlined way to assist local
law enforcement officials in locating and potentially recovering stolen vehicles.
vehicles more quickly, which increases the chance of a
successful recovery.
Careful handling processing, protect customer privacy.
Requirements
Vehicle is equipped with Mercedes-Benz CONNECT.
How it works
Active subscriber agreement.
Vehicle cellular service.
Vehicle GPS satellite signal required to identify location.
The engine has been turned on within the last four days.
1
The customer files a report with the police on his stolen vehicle.
2
The customer contacts the Mercedes-Benz Emergency Assistance Center at
400-818-1188.The customer provides his VIN, ID number, PIN, the case report
reference number, the officer’s name and badge number who filed the case, and the
address of the police station where the case was filed.
3
The Mercedes-Benz Emergency Assistance Specialist verifies the customer’s
credentials and stolen vehicle case information.
4
As soon as Mercedes-Benz Emergency Assistance Specialist verifies the information,
specialist will assist the local law enforcement officials to access the vehicle location.
5
Local authorities may contact the customer regarding the status of the tracking effort
according to their own procedures.
Subject to terms and conditions of the subscriber agreement and Disclaimer for Mercedes-Benz Connect Services. Certain features are model dependent.
Mercedes-Benz CONNECT :: Safety and Security Service
Automatic Alarm Notification
Notifies the customer as soon as the vehicle’s anti-theft alarm is triggered.
Service description
Benefits
Real time alarm notification and enhanced safety.
The customer can specify how he would like to be
notified: email or SMS.
Requirements
Vehicle is equipped with Mercedes-Benz CONNECT.
Automatic Alarm Notification provides the customer with real-time alerts when the anti-theft
alarm in his parked vehicle is triggered. This gives the customer additional peace of mind.
If the alarm triggers, the customer is notified through an email or SMS (based on the method the
customer selected when activating the service).
How it works
Active subscriber agreement.
Vehicle cellular service.
1
The alarm system senses that someone is tampering with the parked vehicle，the
anti-theft alarm has been triggered.
2
The signal is sent to Mercedes-Benz CONNECT Response Center.
3
Mercedes-Benz CONNECT Response Center notifies the customer via his preferred
communication means.
Vehicle GPS satellite signal required to identify location.
The customer’s contact information must be up-to-date
for email or SMS notifications.
Subject to terms and conditions of the subscriber agreement and Disclaimer for Mercedes-Benz Connect Services. Certain features are model dependent.
Mercedes-Benz CONNECT :: Safety and Security Service
Remote Door Unlock / Remote Door Lock
Customers can lock/unlock car doors remotely.
Service description
Benefits
Service is available 24 hours a day, and 7 days a week.
Simple and secure process protects both the customer
and his vehicle.
Self-service through Mercedes-Benz CONNECT online
account and Mobile Phone Application, or
Mercedes-Benz CONNECT Customer Specialist assisted
help.
Customer can specify how he would like to be notified:
email or text message.
Requirements
Vehicle is equipped with Mercedes-Benz CONNECT.
Active subscriber agreement.
Remote Door Lock / Remote Door Unlock provides the customer with a convenient and reliable
method to lock or unlock his vehicle from any location without using keys. The customer can
initiate a lock or unlock either by dialing 400-818-1188, logging into his online account on the web
portal or using the Mobile Phone Application on his smartphone.
To further protect the customer and his vehicle, each time the customer dials 400-818-1188, the
Mercedes-Benz CONNECT Customer Specialist performs an authentication check to authenticate
the service request and, if necessary, block the service from further requests. For example, if the
Mercedes-Benz CONNECT Customer Specialist receives ten requests to lock the car from the
same customer within one hour, the service is blocked from further requests within that hour.
Each time a customer intends to lock or unlock his vehicle, his Personal Identification Number
(PIN) is required. Each time a customer's vehicle is successfully locked or unlocked remotely, the
customer is notified through an email or an SMS (based on the method the customer selected
when activating the service).
Vehicle cellular service.
Vehicle GPS satellite signal required to identify location.
The mobile app is compatible with iPhone 4, 4S, 5 and
greater, iOS 4.3 or greater iOS versions, and Android
2.1 and greater.
Internet Explorer 8 and above, Firefox 16 and above,
Chrome 23 and above, Safari 5 (if using Mac OS 10.5)
and 6 (if using Mac OS 10.6 and above).
The engine has been turned on within the last four days.
Subject to terms and conditions of the subscriber agreement and Disclaimer for Mercedes-Benz Connect Services. Certain features are model dependent.
Mercedes-Benz CONNECT :: Safety and Security Service
Remote Door Unlock / Remote Door Lock
Customers can lock/unlock car doors remotely.
How it works
1
Using the Mobile Phone Application
a The customer launches the Mobile Phone Application.
b The customer clicks on the Door Lock or Unlock icons on the key fob image. Service
request has been sent out.
c The customer receives a confirmation message as soon as the vehicle response successfully.
2
Dial the Mercedes-Benz CONNECT Response Center phone number
a The customer calls 400-818-1188 and request the Remote Door Lock & Unlock service.
b The customer authenticates himself with Mercedes-Benz CONNECT account number,
PIN, and other information as required.
c The customer receives a confirmation message as soon as the vehicle response successfully.
3
Using Web Portal
a The customer logs into the web portal and selects “Online Tools”.
b The customer clicks on the Door Lock or Unlock button to initiate the service.
c The customer receives a confirmation message as soon as the vehicle response successfully.
Subject to terms and conditions of the subscriber agreement and Disclaimer for Mercedes-Benz Connect Services. Certain features are model dependent.
Mercedes-Benz CONNECT :: Infotainment Service
WiFi & Multi-Media Information Service
WiFi & Multi-Media Information Service is a part of the Mercedes-Benz CONNECT services, with its official launch date subjects to
Mercedes-Benz’s official notice. The service can be used after you purchasing the service package. Free trial package with limited data
volume may be provided to certain vehicles during a certain period, which subjects to Mercedes-Benz’s official notice; and Mercedes-Benz
reserves the right to cancel the complimentary data package at any time.
Service description
Benefits
 Provide more in-vehicle internet experiences
Requirements
Vehicle is equipped with Mercedes-Benz CONNECT and
Mercedes-Benz CONNECT Services are activated and
effectively available;
Vehicle cellular service;
Purchase the Service Package, and activate the WiFi &
Multi-Media Information Service.
WiFi & Multi-Media Information Service includes WiFi, and Free Browsing. This WiFi &
Multi-Media Information Service Plan may be modified from time to time in the event that there
are any changes to the content of WiFi & Multi-Media Information Services. After the service is
officially launched, customers can press the i-Button in the vehicle, or call Mercedes-Benz
CONNECT Response Center at 400-898-0050 to order the package.
Service Package
Multi-media Service Package Data Volume
Duration
Price
Connect Package
6 GB
12 month
¥450
Advanced Package
12 GB
12 month
¥750
Premier Package
24 GB
12 month
¥1100
Unless otherwise provided hereunder, WiFi & Multi-Media Information Service is subject to the Terms and Conditions of Services and Disclaimer for
Mercedes-Benz Connect Services. Certain features are model dependent, including but not limited to WiFi & Multi-Media Information Service.
Mercedes-Benz CONNECT :: Infotainment Service
WiFi & Multi-Media Information Service
WiFi & Multi-Media Information Service is a part of the Mercedes-Benz CONNECT services, with its official launch date subjects to
Mercedes-Benz’s official notice. The service can be used after you purchasing the service package. Free trial package with limited data
volume may be provided to certain vehicles during a certain period, which subjects to Mercedes-Benz’s official notice; and Mercedes-Benz
reserves the right to cancel the complimentary data package at any time.
Payment Process
1
Dial the number of Mercedes-Benz CONNECT Response Center
a Dial the number of Mercedes-Benz CONNECT Response Center (400-898-0050), and the
customer will be connected to the customer specialist;
b Verify the customer identification with vehicle VIN ;
c The customer offers the payment related information, as bank account number, bank reserved
contact number, then confirm the Service Package required;
d The call will be transferred to the vocal banking system, customer follow the IVR to complete
the payment.
2
Press the i-Button in the vehicle to be connected to the Mercedes-Benz
CONNECT Response Center
a Press the i-Button in the vehicle be connected to the customer specialist;
b Verify the customer identification with vehicle VIN ;
c The customer offers the payment related information, as bank account number, bank
reserved contact number, then confirm the Service Package required;
d The call will be transferred to the vocal banking system, customer follow the IVR to complete
the payment.
Unless otherwise provided hereunder, WiFi & Multi-Media Information Service is subject to the Terms and Conditions of Services and Disclaimer for
Mercedes-Benz Connect Services. Certain features are model dependent, including but not limited to WiFi & Multi-Media Information Service.
Mercedes-Benz CONNECT :: Infotainment Service
WiFi & Multi-Media Information Service
WiFi & Multi-Media Information Service is a part of the Mercedes-Benz CONNECT services, with its official launch date subjects to
Mercedes-Benz’s official notice. The service can be used after you purchasing the service package. Free trial package with limited data
volume may be provided to certain vehicles during a certain period, which subjects to Mercedes-Benz’s official notice; and Mercedes-Benz
reserves the right to cancel the complimentary data package at any time.
Payment & Refund Policy
The abovementioned Multi-media service package (the “Service Package”) contains prepaid
services, and the WiFi & Multi-Media Information Service will be available to customers upon
payment is successfully made by customers in accordance with this Service Plan. The WiFi &
Multi-Media Information Service included in the Service Package will be activated within 2
working days after the payment is successfully made by customers and the valid period of such
Service Package will commence therefrom. Unless otherwise required by applicable laws and
regulations, the prepayment for any of the Service Package hereunder is non-refundable. Without
the consent of customers, no Service Package hereunder will be automatically renewed upon
expiration of its valid period or depletion of the data amount contained therein. Upon successful
subscription and activation of the Service Package, data amount contained therein will always be
available to the subscribed vehicle during its valid period when MB Connect Services are
activated and relevant application and processing procedures are complete, regardless of
whether the title of or the right to use such vehicle has been transferred.
All the Multi-media Service Packages contained in this Service Plan are subject to the
aforementioned Payment & Refund Policy only. In the event of any conflict between this payment
and refund policy and that has been provided under the Terms and Conditions of Services, this
Payment & Refund Policy shall govern the services provided hereunder.
Unless otherwise provided hereunder, WiFi & Multi-Media Information Service is subject to the Terms and Conditions of Services and Disclaimer for
Mercedes-Benz Connect Services. Certain features are model dependent, including but not limited to WiFi & Multi-Media Information Service.
Mercedes-Benz CONNECT :: Infotainment Service
WiFi
WiFi service makes the vehicle a hotspot, and allows the mobile devices to be
connected to the network.
Service description
Benefits
Multiple mobile devices can be connected to the WiFi
at the same time;
After activating the WiFi & Multi-Media Information Service, the vehicle will be a hotspot, and
multiple mobile devices can be connected to the network simultaneously, when vehicle cellular
service is available.
The WiFi service will be cut-off when ignition off;
The ever connected devices can be auto linked to the
WiFi hotspot when ignition on again, If there is no
new key had been generated.
Requirements
Vehicle is equipped with Mercedes-Benz CONNECT.
How it works
1
Enter the “Vehicle” menu, and choose “System setting”;
2
Tick “WiFi” “Activate”，click “connect using security key”, then the WiFi hotspot name
and security key pop-up;
3
Choose the WiFi hotspot on the device, and input the security key(case-sensitive), and
then linked to the network;
(If necessary, generating a new key by clicking “Generate security key”, then saving).
Activate subscriber agreement;
Vehicle cellular service;
Purchase the Service Package, and activate the WiFi &
Multi-Media Information Service;
Tick WiFi “Activate”.
Unless otherwise provided hereunder, WiFi & Multi-Media Information Service is subject to the Terms and Conditions of Services and Disclaimer for
Mercedes-Benz Connect Services. Certain features are model dependent, including but not limited to WiFi & Multi-Media Information Service.
Mercedes-Benz CONNECT :: Infotainment Service
Free Browsing
Customer can visit Internet easily through browser embedded in COMAND Online.
Service description
Benefits
Easily access Internet from browser embedded in
After activating the WiFi & Multi-Media Information Service, the customer can visit legal website,
or search information, when vehicle cellular service is available.
COMAND Online;
The saved websites can be found from “My Internet
bookmark”.
How it works
Requirements
Vehicle is equipped with Mercedes-Benz CONNECT.
Activate subscriber agreement;
1
Enter the “Internet” menu on the screen，and choose “WWW” icon
2
Input any legal website address, i.e. www.baidu.com
3
Be connected to the internet
Vehicle cellular service;
Purchase the Service Package, and activate the WiFi &
Multi-Media Information Service.
Unless otherwise provided hereunder, WiFi & Multi-Media Information Service is subject to the Terms and Conditions of Services and Disclaimer for
Mercedes-Benz Connect Services. Certain features are model dependent, including but not limited to WiFi & Multi-Media Information Service.