SK-824-200 Single Line Station User Guide

SK-824-200 Single Line Station User Guide
P/N 8009395
Issue 2.0 December, 1995
Notification
Notification is hereby given that TransTel Communications Inc.
reserves the right to modify, change, update or revise this
document from time to time as required without the prior obligation
to notify any person, company or organization. Further, TransTel
makes no warranty or representation, either express or implied,
with respect to merchantability, or fitness of it's products for a
Timed Reminder
Description:
Timed Reminder allows you to program an audible
indicator to notify you at a specific time each day.
Once programmed a timed reminder will remain in the
system until de-activated.
To program:
1. Lift Handset .
2. Dial [7], [0], [0], [1].
3 Enter the time that you want the reminder to activate in 24 hour
format (hh:mm).
4. Enter [0], [1].
5. Hang up. Your reminder is now set. It will recur at the same time
daily.
To cancel a reminder:
1. Lift Handset .
2. Dial [7], [0], [0], [1].
3 Enter [0], [0], [0], [0], [0], [0].
4. Hang up. Your reminder is cancelled.
Travelling Class Of Service
Travelling Class Of Service (COS) Codes allow you to
override the toll control restrictions that may be in
place on your telephone set. Any valid system code
is allowed on a telephone set with Travelling Class Of
Service capability.
1. Lift Handset .
2. Dial [7], [0], [4], plus the Travelling COS entry.
3. If the Travelling COS code is entered correctly, you will be
connected to the first available line in your dial 9 group. You will
be allowed to place any call. If the Travelling COS code is
entered incorrectly, you will receive busy tone.
Description:
Note:
© 1995 TransTel Communications Incorporated
This document or any parts thereof are not to be reproduced or
transmitted in any form or by any means, electronic or mechanical,
including photocopying, recording, or information storage and retrieval
systems for any purpose whatsoever without the express written
permission of TransTel Communications Inc.
Travelling Class Of Service and Forced Account Code are
similar functions. The actual difference in operation between
the two is dictated by system programming. A station that is
subject to Travelling Class of Service may utilize any valid
account code programmed within the system. A station
subject to Forced Account Codes is only able to utilize the
forced account code dedicated to that station. For more
information see Forced Account Codes in this users' guide.
19
Station Lock/Unlock
Description:
Station lock allows you to restrict you telephone from
making calls to any numbers other than those that
appear in the system list of common allowed
numbers.
To lock:
1. Lift Handset
2. Dial [7], [0], [9].
3. Dial a three digit security code (you determine the code).
4. Hang up. Your telephone is locked.
You may still make internal calls and answer calls, but outgoing calls
are restricted.
To unlock:
1. Lift Handset
2. Dial [7], [0], [9].
3. Dial the three digit security code that you previously used to lock
your telephone.
4. Hang up. Your telephone is unlocked.
Temporary Unlock:
You may unlock the station for one call only. You will be allowed to
make one call at your normal toll restriction level. When you hang
up the telephone, your station will revert to locked status.
1. Lift Handset
2. Dial [7], [0], [6].
3. Dial the three digit security code that you previously used to lock
your telephone.
4. If you enter the correct security code, you will be given access to
the first available line in your dial 9 group. you may make a
telephone call. When you hang up, your telephone will revert to
locked status.
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Issue 2.0 December, 1995
Single Line Telephone User Guide
Table of Contents
Automatic Wake Up...................................................................1
Barge In (Override)....................................................................2
Call Doorphone .........................................................................2
Call Forwarding .........................................................................3
Call Park ...................................................................................4
Call Pickup ................................................................................5
Call Split....................................................................................6
Call Transfer..............................................................................6
Centrex/PABX Flash..................................................................7
CO Line Access.........................................................................7
CO Line Group Access ..............................................................7
CO Line Queuing.......................................................................8
Conference................................................................................9
Conversation Monitor.................................................................9
Do Not Disturb.........................................................................10
Environment Monitor................................................................10
Forced Account Code ..............................................................11
Hold ........................................................................................11
Intercom Calling ......................................................................12
Last Number Redial.................................................................13
Message Waiting.....................................................................13
Off Hook Voice Announce........................................................14
Operator Access......................................................................14
Paging.....................................................................................15
Room Monitor..........................................................................16
Speed Dialing..........................................................................17
Station Lock/Unlock.................................................................18
Timed Reminder......................................................................19
Travelling Class Of Service......................................................19
i
Speed Dialing
Description:
Speed Dial allows single line telephone users to
access numbers stored in the telephone system.
Types: System Speed Dial
Personal Speed Dial
To Dial a System Speed number:
1. Lift handset.
2. Dial [7], [5], plus the three digit speed dial storage location.
To Dial a Personal Speed number:
1. Lift Handset.
2. Dial [7], [5], [0] plus your speed dial location (0-9).
To program a personal speed dial number:
1. Lift Handset.
2. Dial [7], [0], [8], plus the location where you want to store the
number (0-9).
3. If you want to select a specific line number enter the two digit line
(SK-824 - 01-08. SK-200 - 01-40) or enter [0], [0] to select the
first line in your Dial 9 group.
4. Enter the telephone number you want to store.
5. Hang up. Your number is stored.
17
Paging (Continued)
Automatic Wake Up
2. Dial [#], [0].
3. You will be connected to all external zones and all internal zones.
You may make your announcement.
4. Hang up when you are finished.
Description:
Meet Me (Answer) Page:
1. Lift Handset.
2. Dial [#], [*].
3. You will be connected to the party that is currently using the
paging system. They will be removed from the paging system
and you may carry on a normal conversation.
To program:
1. Lift Handset .
2. Dial [7], [0], [0], [1].
3 Enter the time that you want the wake up to activate in 24 hour
format (hh:mm).
4. Enter [9], [9].
5. Hang up. Your wake up is now set. It will become active at the
time you set.
Note:
In order for Meet Me Paging to be operational, the station that
makes the initial page must remain off hook and connected to
the paging system until the Meet me connection is made.
Room Monitor
Description:
Room Monitor allows you to monitor the ambient
activity in another room.
From the Telephone to be monitored:
1. Lift Handset .
2. Dial [7], [7], [0]. Telephone is now in Room Monitor Mode.
3. Remain off hook. This station will remain in Room Monitor mode
until it is placed into an on-hook condition.
Automatic Wake Up allows you to program an audible
indicator to notify you at a specific time. Once
programmed, a timed reminder will automatically
cancel upon maturation.
To cancel a reminder:
1. Lift Handset .
2. Dial [7], [0], [0], [1].
3 Enter [0], [0], [0], [0], [0], [0].
5. Hang up. Your wake up is cancelled.
Note:
When your wake up call reaches maturity, your telephone will
be rung for one minute, unless you answer before that time.
If the call is unanswered, the system will ring your telephone
for one minute every three minutes (one minute ringing, two
minutes silence) until the call is answered or manually
cancelled.
To remove a station from Room Monitor Mode:
1. Hang Up handset.
2. Telephone is now removed from Room Monitor mode.
To monitor the station in Room Monitor mode:
1. Lift Handset .
2. Dial the station number of the telephone that is in Room Monitor
mode.
3. Both stations will hear a beep tone. You will then have a two way
audio path with the station. The call will remain in place until you
hang up.
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Issue 2.0 December, 1995
1
Barge In (Override)
Description:
Paging
Barge In allows you to enter an existing conversation.
Depending on system programming, you may barge
in on a station or a CO line.
1. Lift Handset.
2. Dial a station number or directly access an outside line by dialing
[8], [0], plus the line number (1-8). You receive busy tone.
3. Press [0]. If you are allowed, the station or CO line and the other
party in the conversation will hear an intrusion tone of
approximately one second. You will then be added to the
conversation. You will remain in the conversation until you either
hang up or the other parties hang up.
Note:
Barge In class is assigned during system programming.
Depending on how your system is programmed, you may
have the ability to override all stations, some stations or no
stations. In any instance where barge in is disallowed, you
will continue to receive busy tone after you dial [0].
Call Doorphone
Description:
1.
2a.
2b.
3.
Single Line Telephone stations may call the system
doorphone(s).
Lift Handset.
Dial [8], [8] to contact Doorphone 1 OR
Dial [8], [9] to contact Doorphone 2.
If the Doorphone that you called is idle, you will be connected. If
someone else is talking to the doorphone, you will receive a busy
signal.
Note:
Callback queuing CANNOT be used in conjunction with
the doorphone.
If the Doorphone has an associated door strike relay, you
may release the door strike by dialing [0]. This will activate
the door strike relay for approximately 1 second. You may
repeat this operation as many times as necessary while you
are connected to the door phone.
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Issue 2.0 December, 1995
Description:
Paging allows you to make a voice announcement
over some or all Superkey® Electronic Telephone
Sets. If your system is equipped, you may also make
a voice announcement over external public address
equipment.
Types: Internal Zone Paging
Internal All Zone Paging
External Zone Paging
External All Zone Paging
All (Internal and External) Zone Paging
Meet Me (Answer) Page
Internal Zone Paging:
1. Lift Handset.
2. Dial [#], [2], plus the zone number (1-8) that you wish to page.
3. You will be connected to your selected zone. You may make your
announcement.
4. Hang up when you are finished.
All Internal Zone Paging:
1. Lift Handset.
2. Dial [#], [1],.
3. You will be connected to all internal paging zones. You may
make your announcement.
4. Hang up when you are finished.
External Zone Paging:
1. Lift Handset.
2. Dial [#], [3], plus the zone number (1-2) that you want to page.
3. You will be connected to the zone. You may make your
announcement.
4. Hang up when you are finished.
External All Zone Paging:
1. Lift Handset.
2. Dial [#], [9].
3. You will be connected to all external zones. You may make your
announcement.
4. Hang up when you are finished.
All Call Page:
1. Lift Handset.
15
Off Hook Voice Announce
Description:
Call Forwarding
Off Hook Voice Announce allows a single line station
users to utilize the Off Hook Voice Announce Feature
that is available to Superkey Electronic Telephone
Sets that are wired and programmed to accept Off
Hook Voice Announcements. With this feature, you
may route your intercom call directly to the
speakerphone of a busy Superkey Electronic Set.
1. Dial the desired station number.
2. When busy tone is returned, press [1].
3. If the called station is on a handset call, you will hear a tone burst
and be connected directly to the speakerphone of the called party.
4. If the called station is on a Speakerphone call, you will continue to
hear busy tone.
Operator Access
Superkey® systems may have one or more stations
designated as system operators.
1. Lift Handset.
2. Dial [0].
3. The station programmed as your operator will ring.
Description:
Note:
14
The actual digit dialed is under system programming control
and may be either [0] or [9]. Check with your system
administrator if you have any doubt.
Issue 2.0 December, 1995
Description:
Call Forwarding allows a station user to have his calls
re-routed to another station within the system based
on several different conditions.
Types: All Calls (Always)
No Answer
Busy
Busy/No Answer
To program call forwarding on your telephone:
1. Lift Handset.
2. Dial [7], [0], [1].
3. Dial the code for the type of forwarding that you want to activate:
[1] = All Calls
[2] = Busy
[3] = No Answer
[4] = Busy/No Answer
4. Dial the station number where you want your forwarded calls to
ring.
5 You will hear new dial tone, indicating that you have correctly
programmed your telephone. You may hang up. Your telephone
is now forwarded.
To remove call forwarding from your telephone:
Repeat step 1 through 3 above. In step 4 above, enter your own
station number instead of another station number.
Your
telephone will now operate normally.
Note:
When your telephone is programmed for Call Forward All
Calls, you will receive interrupted dial tone when you go off
hook. This is an indication that your telephone cannot be
reached. This will also occur when your telephone is in Do
Not Disturb.
3
Call Park
Description:
Last Number Redial
Call Park provides the capability for a single line
telephone to "stow" a call so that the single line
telephone can operate without consideration of the
parked call.
Place a call into a park slot (orbit):
1. Establish a call (either incoming or outgoing).
2. Press hookswitch. The call is on Hold.
3. Dial [8], [5], plus the parking slot (0-9) where you wish to place
the call.
4. If the slot is available, you will continue to hear the Hold "double
beep" tone. If the slot is in use, you will hear busy tone. You may
immediately dial another slot number (0-9) in order to find a free
parking slot. When an available slot is found, you will hear the
'double beep" tone, indicating that the call is parked.
Description:
1.
2.
3.
4.
From any telephone:
1. Lift Handset.
3. Dial [8], [5], plus the parking slot (0-9) where the call is parked.
4. You will be connected to the call. If the Call Park slot is empty,
you will hear a busy tone.
From the telephone that parked the call:
1. Lift Handset .
2. Dial [8], [5] plus the parking slot (0-9) where you previously
parked the call. You will be connected to the call.
3. If the call has been retrieved by another station you will receive
busy tone.
Place an outside telephone call.
Hang Up.
Lift Handset.
Dial [7], [4]. The Superkey® system will access an outside
telephone line and automatically dial the number that you
manually dialed in step 1 above.
Note:
To retrieve a call from a Call Park slot:
Last Number Redial allows you to automatically recall the last outside number that you dialed from your
station.
The status of the original call is not important for Last Number
Redial. It does not matter whether the call is answered,
abandoned, busy, or does not answer. The call is stored
automatically as it is dialed, so it is available to you no matter
what was the outcome of the original call.
Message Waiting
Message Waiting may be invoked on a station if it is
busy or does not answer.
Lift Handset .
Dial a station.
If the station is busy, you will hear busy tone. Press [6] to leave
a message. After you have set the message, dial tone will return
to indicate that you successfully left a message.
If the station does not answer, you will continue to hear ringing
tone. Press [6] to leave a message. After you have set the
message dial tone will return.
If the station where you left the message is a Superkey®
Electronic set, the button will flash, indicating a message. If the
station where you left the message is another single line
telephone, it will ring periodically, indicating a message is
waiting. If the station is answered while it is ringing during a
message ring cycle, the station that left the message will ring.
Description:
1.
2.
3a.
3b.
4.
Answering a message:
If your telephone periodically rings, you have a message waiting.
If you answer your station while it is ringing during a message
ring cycle, you will automatically be routed to the station that left
the message.
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Issue 2.0 December, 1995
13
Hold (Continued)
Call Pickup
3. Press hookswitch. You will be connected to the call. OR
1. Lift Handset.
2. Dial [7], [2]. You will be connected to the call.
To retrieve a call held by another station:
1. Lift Handset .
2. Dial [*], [3], followed by the station number that placed the call on
hold.
To retrieve a specific CO line on hold:
1. Lift Handset .
2. Dial [*], [1], plus the line number (1-8 on SK-824, 01-40 on SK200) that you wish to retrieve.
Note:
The codes for pickup of calls from other stations and lines are
Call Pickup Codes. For more information, see Call Pickup in
this users' guide.
Intercom Calling
You may call other stations within the Superkey®
system.
Lift Handset.
Dial the station with whom you wish to speak.
If the station is idle, it will ring.
If the station is busy the system will return busy tone.
Description:
1.
2.
3a.
3b.
Note:
12
If the station is busy or does not answer, you may activate
message waiting on the called station by dialing [6] , while
listening to the ringback tone or busy signal. If you are setting
a message on another single line telephone, their telephone
will ring periodically to indicate a message waiting. If they
answer the phone during the periodic ringing cycle, your
telephone will be rung. If the station that you leave a
message is a Superkey® Electronic Telephone set, the
MESSAGE WAITING lamp will flash to indicate a message
waiting. They may contact you by lifting the handset and
pressing the Message Waiting button.
Issue 2.0 December, 1995
Description:
Call Pickup allows you to answer a call that is ringing
at a location other than your own telephone.
Types: Incoming CO Line
Station Pickup
All Pickup
Group Pickup
Department
Incoming CO Line. A CO line is ringing the system.
1. Lift Handset and dial [*], [1], plus the line number that is ringing.
2. If the line is ringing, you will be connected to it. If it is busy, you
will receive busy tone. If it is idle, you will be connected and will
hear CO dial tone.
Group Pickup. A call is ringing one or more stations in a group.
1. Lift Handset and dial [*], [2], plus the group number that you wish
to pick up (1-8).
2. If a call was ringing a station in the group, you will be connected
to the call. If no call was ringing, you will receive busy tone.
Station Pickup. You want to pick up a call that is ringing a specific
station.
1. Lift Handset and dial [*], [3], plus the station number that you wish
to pick up.
2. If the station was ringing, you will be connected to the caller. If it
was not ringing, you will hear busy tone.
Department Pickup. This allows you to pick up a call to another
station within your own station group.
1. Lift Handset and dial [*], [4].
3. If there was a telephone ringing in your group, you will be
connected to the caller. If not, you will hear busy tone.
All Pickup. Covers all situations above.
1. Lift Handset and dial [*], [1], [*].
3. You will be connected to the caller. If there is not a CO line
ringing or a station ringing, you will hear busy tone.
Note:
If there is more than one call ringing in any situation listed
above, you will be connected to the first call that was
established (the oldest ringing call).
5
Call Split (Brokers Call)
Description:
Forced Account Code
Call Split allows you to alternate between two
different parties.
1.
2.
3.
4.
Establish the first telephone call.
Press hookswitch. The first caller is on hold.
Establish the second call.
You now have both calls established. You may press hookswitch
to alternate between the two callers as many times as you wish.
5. At any time during the conversation, you may press hookswitch,
[3] to change the two conversations into a three way conference.
Note:
If you hang up while you have two established conversations
on your telephone, the two callers will be connected together.
If the two parties are outside CO lines, they will have three
minutes before the system automatically disconnects the call.
Call Transfer
Description:
Call Transfer is the method used to transport a
telephone call from a single line telephone to another
station in the system.
1. You are in a conversation.
2. Press hookswitch.(In some systems it may be necessary to dial
[7] after you have pressed the Flash button).
3. Dial the station number where you want to transfer the call.
4a. You may hang up as soon as you hear ringing. This is an
unsupervised transfer.
4b. You may wait until the call is answered, announce the call and
then hang up. This is called a supervised or screened transfer.
4c. You may hang up when you hear a busy signal. This is called a
camp-on or call waiting.
Note:
6
If you make an error in dialing or the station where you are
transferring does not answer, you may press hookswitch to
cancel the transfer and return to the first caller. Transfer can
not be invoked at this point. In order to make a second
transfer, you must press hookswitch to place the call on hold
and then hang up. You may then go off hook again, retrieve
the call and then transfer the call as per the above
procedure.
Issue 2.0 December, 1995
Description:
Forced Account Codes allow you to override the toll
control restrictions that may be in place on your
telephone set. Only one code is valid on a telephone
set with Forced Account Code capability.
1. Lift Handset.
2. Dial [7], [0], [4], plus the Forced Account Code entry.
3. If the account code is entered correctly, you will be connected to
the first available line in your dial 9 group. You will be allowed to
place any call. If the account code is entered incorrectly, you will
receive busy tone.
Note:
Forced Account Code and Travelling Class Of Service are
similar functions. The actual difference in operation between
the two is dictated by system programming. A station subject
to Forced Account Codes is only able to utilize the forced
account code dedicated to that station. A station that is
subject to Travelling Class of Service may utilize any valid
account code programmed within the system. For more
information see Travelling Class Of Service in this users'
guide.
Hold
Description:
Hold allows you to temporarily disconnect from a
telephone call, without permanently disconnecting.
Held calls may be transferred or retrieved from your
own station or from other stations within the system.
To place a call on Hold:
1. You have an established call.
2. Press the station hookswitch and hold it down for approximately 2
second. You should hear a repeated "double beep" that indicates
the call is on hold.
3. You may hang up, call another station, place an outside call or
perform any other station function that is available to you.
To retrieve a held call at your own station:
1. Lift Handset .
2. You will hear interrupted (double beep) dial tone that indicates
there is a call on hold at your station.
11
Do Not Disturb
Description:
Centrex/PABX Flash
Do Not Disturb allows you to make your telephone
unavailable to other callers . This includes both
intercom calls from other stations and any outside
calls that would normally ring at your station.
To activate:
1. Lift Handset .
2. Dial [7], [0], [5], [1].
3. Your telephone is now in Do Not Disturb. You may hang up.
To deactivate:
1. Lift Handset .
2. Dial [7], [0], [5], [2].
3. Your telephone is now in normal operation. You will receive calls.
You may hang up.
Note:
When programmed for Do Not Disturb, you will receive
interrupted dial tone when you go off hook. This is an
indication that your telephone cannot be reached. This will
also occur when your telephone is in Call Forward All Calls.
Description:
1.
2.
3.
4.
5.
Establish the telephone call.
Press hookswitch. The caller is on hold.
Dial [8], [0], [0].
The system will present a timed flash to the CO.
You will be re-connected to the CO line. You may dial digits as is
required to perform the Centrex or PABX function.
(Direct) CO Line Access
Description:
Environment Monitor
Environment Monitor allows you to listen to the
activities that occur while a Superkey® Electronic
telephone equipped with Speakerphone is idle.
1. Lift Handset.
2. Dial [7], [7], [4], plus the station number that you wish to monitor.
3. If you are allowed, you will be connected directly to the
speakerphone of the station. You will remain in the monitor
mode until you either hang up or the station becomes active.
Description:
Note:
When you enter into the environment monitor function, you
have a two way audio path to the station.
Monitor class is assigned during system programming. Depending on
how your system is programmed, you may have the ability to monitor
all stations, some stations or no stations. In any instance where
monitor is disallowed, you will receive busy tone after you dial the
sequence listed in step 2 above.
10
Issue 2.0 December, 1995
Centrex/PABX Flash allows a single line telephone
user to send a Flash to a Central Office line. This is
particularly useful when special services are in effect,
or when the Superkey® system is connected behind
Centrex of behind a PABX. This allows your transfer
calls that may be on your Centrex or PABX, but not
on the Superkey system.
You may access individual CO lines on the
Superkey® system by directly dialing them. This is
especially convenient if your system is equipped with
special purpose lines.
1. Lift Handset .
2. Dial [8], plus the two digit line number (01-08 on the SK-824, 0140 on the SK-200) that you want to access.
3. If the line is not in use and you are allowed access to the line, you
will be connected to the line and you will hear CO dial tone.
CO Line Group Access
Description:
If you have outside line access, you may access one
of the available lines.
1. Lift Handset.
2. Dial [9].
3a. If there is a CO line available, you will be connected to it and will
hear CO dial tone.
3b. If there is no CO line available, you will hear a busy signal. You
may hang up and try again later or set a CO callback. For more
information, see CO Line Queuing in this document.
7
CO Line Queuing
Description:
Conference
CO Line Queuing allows you to place your station in
line to gain access to a busy CO line or line group.
1. Lift Handset .
2a. Dial [9] for an available line in your CO group OR
2b. Dial [8] plus the line number (01-08 for SK-824, 01-40 for SK200) for direct CO access.
3. The group (or individual line) is busy. You hear busy tone.
4. Dial [6]. The busy tone will change to dial tone.
5. Hang up.
6. When the individual line (or a member of the CO line group)
becomes available, your telephone will ring. When you answer,
you will be connected to the outside line. You will hear CO dial
tone.
Note:
Description:
1.
2.
3.
4.
Conference allows you to join two different parties
and yourself into a three way conversation.
Establish the first telephone call.
Press hookswitch. The first caller is on hold.
Establish the second call.
Press hookswitch [3], to establish a three way conference.
Note:
If you do not answer in step 6 above, the system will abandon
your request after 20 seconds. During that time, the CO line
that is reserved for your use is unavailable to any other
station in the system.
If over approximately 30 seconds has elapsed between step 3
and step 4, it may be necessary to press hookswitch, [3],
again in order to establish the conference. This is due to the
fact that system resources required to detect tone dialing are
removed from the circuit after approximately 30 seconds of
conversation. The Flash button will re-connect the necessary
resources to your telephone set.
If you hang up while you have a conference, the two callers
will be connected together. If the two parties are outside CO
lines, they will have three minutes before the system
automatically disconnects the call.
Calls are queued in the order that they are received. If you are
the first to queue for a line or group, you will be the first to receive
access to the line. If you are third in line, you will be given access
when the first two queues have been satisfied.
Conversation Monitor
Station Monitor allows you to enter a conversation
without an intrusion tone. It is similar to Override
(Barge In), with the exception of the intrusion tone.
1. Lift Handset .
2. Dial a station number or directly access an outside line by dialing
[8] plus the line number (01-08 SK-824, 01-40 SK-200). You
receive busy tone.
3. Press [#]. If you are allowed, you will be added to the
conversation. You will remain in the conversation until you either
hang up or the other parties hang up.
Description:
Note:
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Issue 2.0 December, 1995
Monitor class is assigned during system programming.
Depending on how your system is programmed, you may
have the ability to monitor all stations, some stations or no
stations. In any instance where monitor is disallowed, you will
continue to receive busy tone after you dial [#].
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