Thinstar 300 System Administrators Guide

Thinstar 300 System Administrators Guide
NCD ThinSTAR 300
System Administrator’s Guide
Version 1.1
Part Number 9300745 Rev. A
December, 1998
Network Computing Devices, Inc.
350 North Bernardo Avenue
Mountain View, California 94043
Copyright
Copyright © 1998 by Network Computing Devices, Inc. The information contained in this
document is subject to change without notice. Network Computing Devices, Inc. shall not be liable
for errors contained herein or for incidental or consequential damages in connection with the
furnishing, performance, or use of this material. This document contains information which is
protected by copyright. All rights are reserved. No part of this document may be photocopied,
reproduced, or translated to another language without the prior written consent of Network
Computing Devices, Inc.
Trademarks
Network Computing Devices is a registered trademark of Network Computing Devices, Inc.
ThinSTAR is a trademark of Network Computing Devices, Inc. Windows 95, Windows NT and
Windows Terminal Server are trademarks of Microsoft Corporation. Windows and Microsoft are
registered trademarks of Microsoft Corporation. MetaFrame and WinFrame are trademarks of
Citrix Systems, Inc. Other product and company names mentioned herein are the trademarks of
their respective owners. All terms mentioned in this book that are known to be trademarks or
service marks have been appropriately capitalized. NCD cannot attest to the accuracy of this
information. Use of a term in this book should not be regarded as affecting the validity of any
trademark or service mark.
Disclaimer
THE MICROSOFT SOFTWARE PRODUCTS CONTAINED IN THIS HARDWARE DEVICE ARE
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT
PERMITTED BY APPLICABLE LAW, MICROSOFT FUTHER DISCLAIMS ALL WARRANTIES,
INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF
MERCHANTABLILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
THE ENTIRE RISK ARISING OUT OF THE USE OR PERFORMANCE OF THE SOFTWARE
PRODUCTS AND DOCUMENTATION REMAINS WITH THE END USER.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL
MICROSOFT OR ITS SUPPLIERS BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL,
DIRECT, INDIRECT,SPECIAL, PUNITIVE, OR OTHER DAMAGES WHATSOEVER
(INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS,
BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, OR OTHER PECUNIARY
LOSS) ARISING OUT OF THE USE OF OR INABILITY TO USE THE SOFTWARE PRODUCTS OR
DOCUMENTATION, EVEN IF MICROSOFT HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE
EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL
DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
Revisions
Part Number
Revision Date
Description
9300745 Rev. A
December, 1998
First release for NCD ThinSTAR 300
Contents
Chapter 1 About This Guide
Audience
Typographical Conventions
1-1
1-2
Chapter 2 Overview and Prerequisites
What Is the NCD ThinSTAR 300?
2-1
What Is a Connection?
2-2
What is a Client?
2-3
What Is NCD ThinSTAR Operating Software?
Network Services
Understanding Networks, Subnets and Domains
2-4
2-5
2-7
About Subnets
2-8
About Domains
2-8
TCP/IP Internet Domains
2-8
IP Addresses and Hostnames
2-9
Specifying Devices with Fully Qualified Domain Names
2-9
Windows NT Domains
2-10
User Authentication in Windows NT Domains
2-11
Prerequisites
2-12
Chapter 3 Configuring Network Services
Introduction to Network Services
Configuring Network Communication — TCP/IP
NCD ThinSTAR 300 System Administrator’s Guide
3-1
3-2
iii
Contents
Configuring TCP/IP for Windows NT 3.51
3-2
Configuring TCP/IP for Windows NT 4.0 and Later
3-2
Configuring Device Identification Services — DHCP
3-3
Installing the DHCP Server for Windows NT 3.51
3-4
Installing the DHCP Server for Windows NT 4.0 and Later
3-4
Configuring the DHCP Server
3-5
Configuring Name Resolution — DNS and WINS
3-6
About DNS
3-6
About WINS
3-7
Using DNS and WINS Together
3-7
Choosing a Name Resolution Service
3-8
Configuring the Remote Session Protocol Software
3-8
Configuring RDP on Terminal Server Hosts
3-8
Configuring RDP Globally
3-9
Configuring RDP for Individual Users
3-9
Configuring ICA on WinFrame or MetaFrame Hosts
3-9
Chapter 4 Configuring the NCD ThinSTAR 300 via the Setup Wizard
Prerequisites
When You Start the NCD ThinSTAR 300
Configuring the Terminal via the Setup Wizard
iv
4-1
4-1
4-2
Welcome Screen
4-3
License Agreement Screen
4-3
Select Network Connection
4-3
Select Client Software
4-3
Enable/Disable Dynamic Assignment of IP Address
4-5
NCD ThinSTAR 300 System Administrator’s Guide
Contents
Specify a Static IP Address
4-6
Enable/Disable Name Resolution Services
4-8
Choose Display Resolution
4-10
About DDC-Compliant Monitors
4-11
Trying Alternate Display Settings
4-11
Safe Boot at 640 x 480
4-12
Finish the NCD ThinSTAR Setup Wizard
4-12
What Happens Next
4-12
Chapter 5 Creating Connections to Hosts
Selecting a Client
Creating Connections
5-1
5-3
Creating Connections to Terminal Server Hosts
5-3
Start the WTS Connection Wizard
5-3
Specify Connection Name and Terminal Server Host
5-4
Enable/Disable Automatic User Logon
5-6
Choose Desktop or Application to Run at Login
5-8
Finish Defining the Connection
5-9
Creating Connections to WinFrame/MetaFrame Servers
5-10
Start the ICA Connection Utility
5-10
Finish Defining the Connection
5-10
Configure Global Characteristics of the Citrix ICA Client 5-11
Creating Dial-up Connections
5-11
Start the Dial-Up Connection Wizard
5-12
Specify the Connection Name
5-12
Selecting a Modem
5-13
NCD ThinSTAR 300 System Administrator’s Guide
v
Contents
Configuring Modem Properties
5-15
Configuring TCP/IP Settings
5-18
Specifying the Telephone Number
5-20
Configuring the Protocol Session
5-21
Finish Defining the Connection
5-23
Starting a Connection
5-24
Starting a Microsoft Terminal Server Client Connection
5-25
Starting a Citrix ICA Client Connection
5-27
Starting a Dial-Up Connection
5-28
Stopping a Connection
5-30
Stopping a Terminal Server Connection on the Desktop
5-30
Via Start > Disconnect
5-30
Via Start > Logoff
5-30
Stopping a Winframe/MetaFrame Connection on the Desktop
5-30
Stopping a Dial-up Connection
5-31
Stopping a Connection in the Connection Manager
5-32
Managing Connections
5-34
Adding Additional Connections
5-35
Designating the Default Connection
5-37
Designating the Autostart Connection
5-38
Stopping the Autostart Connection
5-40
Modifying a Connection
5-41
Modifying a Microsoft Terminal Server Client Connection 5-42
vi
Modifying a Citrix ICA Client Connection
5-47
Modifying a Dial-up Connection
5-47
NCD ThinSTAR 300 System Administrator’s Guide
Contents
Deleting a Connection
5-48
Chapter 6 Configuring the NCD ThinSTAR 300 via Terminal Properties
Displaying and Using Terminal Properties
Resetting Factory Defaults
Modifying Keyboard and Mouse Characteristics
Modifying Display Appearance
Specifying the IP Address Mode
6-1
6-3
6-5
6-6
6-8
Enabling DHCP to Assign IP Addresses
6-9
Manually Assigning Static IP Addresses
6-10
Reconfiguring Name Resolution
Designating the Software Update Server
Configuring Client Software
Selecting the Connection Type
6-11
6-14
6-16
6-16
Select and Configure LAN Connection
6-17
Select and Configure Dial-up Connection
6-17
Enabling/Disabling the Connection Manager’s Configure Tab
6-18
Hiding the Configure Tab
6-18
Making the Configure Tab Visible
6-19
Enabling Connection Hot Keys
Enabling French Terminal Server Connections
Configuring a Password for Terminal Properties
6-19
6-20
6-20
Specifying a Password
6-20
Changing the Password
6-21
Deleting the Password
6-22
Viewing Hardware and Software Status
6-23
Chapter 7 Updating NCD ThinSTAR Operating Software
NCD ThinSTAR 300 System Administrator’s Guide
vii
Contents
Prerequisites
What Is NCD ThinSTAR Management Service (TMS)?
Installing NCD ThinSTAR Management Service (TMS)
Configuring Upgrade and Recovery Policy
Viewing the Upgrade Log
Terminal Actions During Upgrade
Flash Recovery
7-1
7-2
7-3
7-4
7-7
7-9
7-10
Prerequisites for Flash Recovery
7-10
Automatic Flash Recovery
7-10
Forcing Flash Recovery
7-11
Getting Software Updates
Disabling NCD ThinSTAR Management Service
7-11
7-12
Appendix A Product Support
About Support Contracts
Contacting Product Support
A-1
A-2
International Product Support
A-2
Electronic Mail Support
A-2
World Wide Web Support
A-3
FTP Support
A-3
Fax Support
A-3
Telephone Support
A-4
Information Required by Product Support
viii
A-4
NCD ThinSTAR Management Service (TMS) Software
A-5
Network Server
A-5
Hardware
A-6
Detailed Problem Description
A-6
NCD ThinSTAR 300 System Administrator’s Guide
Contents
Returning Hardware
A-7
Appendix B Adding Memory to the NCD ThinSTAR 300
Memory Configurations
DIMM Specifications
Installation Procedures
B-1
B-2
B-3
Disassembling the Base
B-3
Installing DIMMs
B-6
Removing DIMMs
B-8
Reassembling the Base
B-9
Testing NCD ThinSTAR Memory
B-10
Appendix C Troubleshooting
Problems and Solutions
C-1
Unreadable Display
C-1
NCD ThinSTAR 300 Does Not Operate
C-2
The Network Screen Displays at Startup
C-2
Disconnected Network Cable
C-2
Fixing an Address Problem
C-2
Changing from LAN Use to Dial-up Use
C-3
Error Codes and Messages
C-4
Boot Error Alert Tones
C-4
Boot Error Flashes
C-4
Error and Status Messages
C-5
Glossary
Index
NCD ThinSTAR 300 System Administrator’s Guide
ix
Contents
x
NCD ThinSTAR 300 System Administrator’s Guide
CHAPTER 1
About This Guide
This guide explains how to configure and manage the
NCD ThinSTAR 300, a Windows-based Terminal for
accessing applications on Microsoft Windows NT servers.
Note
If you have optional client software
packages, you can connect to other types
of application servers.
This guide also explains the required and optional
network services for supporting the NCD ThinSTAR 300.
Audience
This guide is for system administrators and users
responsible for maintaining NCD ThinSTAR 300s and
application servers. This guide assumes that you are
familiar with the management of:
■ Local area networks
■ Microsoft Windows NT servers
NCD ThinSTAR 300 System Administrator’s Guide
1-1
About This Guide
Typographical Conventions
The following table lists the conventions used in this
guide.
Table 1-1 Typographical Conventions and their Character Formats
Text in This Format
Indicates...
display text
Text displayed on the screen or text in a file.
input text
Text to be typed as shown.
variable
Portion of a command line or line in a file where you provide the
value.
filename
The name of a system file, directory, or pathname.
emphasized text
An especially important word or phrase or explanatory text.
The following table lists resources for additional
information on setup, support, and daily operation of
NCD ThinSTAR 300s.
Table 1-2 Related Information
For information on...
See...
Administration of Microsoft
Windows Terminal Server
Microsoft documentation that accompanies the
Terminal Server software
Using NCD ThinSTAR 300
NCD ThinSTAR 300 User’s Guide
Installing NCD ThinSTAR 300
NCD ThinSTAR 300 Installation Guide
Late-breaking information on the
NCD ThinSTAR 300
NCD ThinSTAR 300 Release Notes
NCD ThinSTAR Management
Service (TMS)
What’s This? on-line help built into the program
1-2
NCD ThinSTAR 300 System Administrator’s Guide
CHAPTER 2
Overview and Prerequisites
This chapter introduces the NCD ThinSTAR 300, presents
concepts you need to integrate it into your network, and
lists the prerequisites for using the NCD ThinSTAR 300.
What Is the NCD ThinSTAR 300?
The NCD ThinSTAR 300 is a Windows-based Terminal, a
thin client device that connects to a server to run
applications. The application server does the application
processing, while the NCD ThinSTAR 300 handles
application input and output. (See Figure 2-1.)
NCD ThinSTAR
Application Host
NCD ThinSTAR
Operating Software
Applications
Remote Session Protocols
(server side)
Remote Session Protocols
(terminal side)
• Initiates connection to
application host
• Sends input to
application host
• Displays output from
application host
• Receives input from
NCD ThinSTARs
• Runs applications
• Sends output to
NCD ThinSTARs
Network
Figure 2-1 NCD ThinSTAR 300 Computing Environment
NCD ThinSTAR 300 System Administrator’s Guide
2-1
Overview and Prerequisites
What Is a Connection?
A connection is a set of commands and data that establish
communication between the NCD ThinSTAR 300 and an
application server.
Using the software included with every NCD ThinSTAR
300, you can define connections to servers running both
Microsoft Windows NT 4.0, Terminal Server Edition and
Citrix WinFrame/MetaFrame. To log on, the user selects
a connection you have defined. The basic attributes of a
connection are:
■ Client software implementing a terminal-to-server
communication protocol. This enables the terminal to
exchange application input and output with the
application servers.
■ A server with which the NCD ThinSTAR 300 connects
■ A name for the connection
Beyond this, clients provide many ways to configure
additional connection attributes. You can distinguish
connections in many ways, including:
■ The user account used for logging on
■ Whether to start the connection automatically when
the NCD ThinSTAR 300 is powered on
■ Whether to start an application on the server
automatically
■ The speed supported by the physical connection
2-2
NCD ThinSTAR 300 System Administrator’s Guide
Overview and Prerequisites
What is a Client?
Clients enable the terminal to exchange application input
and output with a server. For each client on an NCD
ThinSTAR 300, you can define any number of
connections. Most clients include a setup wizard or utility
for configuring connections.
Every NCD ThinSTAR 300 has three built-in clients:
Microsoft Terminal Server Client, Citrix ICA Client, and
NCD Dial-Up Client. Other clients are available as
options.
The basic attributes of the three included clients are:
■ The Microsoft Terminal Server Client connects to
Microsoft Terminal Server hosts using RDP (Remote
Desktop Protocol). RDP is a remote session protocol.
RDP carries keyboard and mouse input from the
terminal to the Terminal Server host, and carries
graphics display instructions and application output
from the host back to the terminal.
■ The Citrix ICA Client connects to a Citrix MetaFrame
or WinFrame server using the ICA (Independent
Computing Architecture) protocol.
■ The NCD Dial-Up Client is different from the two
protocol clients listed above in that it establishes a
network connection via modem, which is then used by
a protocol client. By default, the Dial-Up Client uses
the PPP (point-to-point) protocol to establish the
connection.
NCD ThinSTAR 300 System Administrator’s Guide
2-3
Overview and Prerequisites
What Is NCD ThinSTAR Operating Software?
NCD ThinSTAR Operating Software refers to the
standard set of software components residing on the
NCD ThinSTAR 300:
■ NCD ThinSTAR boot software
Provides the low-level startup functions. Initializes
and verifies correct operation of terminal hardware
and starts Windows CE. Also initiates software
recovery, when needed.
■ Client software
Enables the NCD ThinSTAR 300 to define and start
connections with application servers and exchange
application data with them. Consists of:
— Communication protocol, such as Microsoft RDP
and Citrix ICA
— Connection manager for defining and selecting
connections to hosts
— The clients included with every ThinSTAR 300 are
the Microsoft Terminal Server Client, the Citrix ICA
Client, and the NCD Dial-Up Client.
■ NCD ThinSTAR core software
Provides the operating system functionality and
graphical user interface for the NCD ThinSTAR 300.
Components are:
— Microsoft Windows CE
A compact Microsoft operating system that has
been adapted for use in thin client devices.
— NCD Windows CE device drivers
— Terminal Properties
Screens for configuring the terminal
— Other NCD ThinSTAR supporting software
2-4
NCD ThinSTAR 300 System Administrator’s Guide
Overview and Prerequisites
Network Services
Several types of network services support the NCD
ThinSTAR 300:
■ TCP/IP (required)
This suite of network communications protocols
permits different machines on your network to
communicate with each other. TCP/IP service is a
requirement for any machine with which the NCD
ThinSTAR 300 communicates.
■ Remote session protocol (required)
This permits the NCD ThinSTAR 300 to exchange
application input and output with application servers.
Servers running Terminal Server provide the RDP
protocol; servers running Citrix WinFrame or
MetaFrame provide the ICA protocol.
■ DHCP (optional, except for forced recovery)
To be recognized by the network, each NCD
ThinSTAR 300 must be assigned an IP (Internet
Protocol) address.
The Dynamic Host Configuration Protocol (DHCP)
does this automatically. It can also supply other
network identifiers, such as subnet mask values,
gateway addresses, and Domain Name System (DNS)
and Windows Internet Naming Service (WINS) server
addresses.
DHCP service is required for automatic recovery of
flash software, as explained in Chapter 7.
If DHCP service is not available, you must assign an IP
address at each NCD ThinSTAR 300 or your dial-up
connection must provide an IP address.
NCD ThinSTAR 300 System Administrator’s Guide
2-5
Overview and Prerequisites
■ DNS (optional)
The Domain Name System (DNS) lets you map
hostnames for networked devices to their IP addresses
in a static database. Users can then specify devices by
their hostnames instead of their IP addresses. DNS is
used in UNIX-based and mixed-platform networks.
■ WINS (optional)
The Windows Internet Naming Service (WINS) serves
a similar function to DNS, but dynamically updates its
database to reflect current IP addresses. WINS works
only within a Microsoft Windows network.
■ NCD ThinSTAR Management Service (TMS)
(optional, except for updates and recovery)
The NCD ThinSTAR Management Service (TMS)
remotely updates and repairs NCD ThinSTAR
Operating Software, which is the software that runs
locally on NCD ThinSTAR 300s.
Any Windows NT Server can provide these
supplemental services. However, TMS must be
installed on the Windows NT server.
For more information on network services, see Chapter 3.
For information on the NCD ThinSTAR Management
Service (TMS), see Chapter 7.
2-6
NCD ThinSTAR 300 System Administrator’s Guide
Overview and Prerequisites
Understanding Networks, Subnets and Domains
Many networking issues affecting the NCD ThinSTAR
300 involve identifying domains correctly. It helps to
know the different types of domains, and understand the
relationships between networks, subnets and domains.
These relationships are illustrated in Figure 2-2.
TCP/IP Domain “biggcorp.com”
Subnet
Subnet
TCP/IP subdomain:
“acctg.biggcorp.com”
TCP/IP subdomain:
“hr.biggcorp.com”
Windows NT Domain
“Mango”
Primary
Domain
Controller
Windows NT Domain
“Coconut”
Router
Primary
Domain
Controller
Windows NT Domain
“Guava”
Primary
Domain
Controller
Router with
Firewall
To the
Internet
Figure 2-2 Relation of Networks and Domains
NCD ThinSTAR 300 System Administrator’s Guide
2-7
Overview and Prerequisites
About Subnets
A subnet is a physical subdivision of a network. Thus, a
company’s intranet is a subnet, connected to the internet
through a gateway device. This subnet can itself be
divided into smaller subnets, each connected to the
internet through a gateway device, and possibly also
connected to each other through router devices.
About Domains
The most generic definition of a domain is a named
collection of systems that are administered as a group.
Whereas subnets are physical divisions of a network,
domains are logical divisions.
TCP/IP networks and Microsoft networks define
domains differently and have different naming
conventions for them.
Communication over the Internet is based on TCP/IP
protocol, so even if your organization uses a Microsoft
network exclusively, you may still need to understand
both types of domains.
TCP/IP Internet Domains
A TCP/IP Internet domain is a segment of the Internet
that has been granted a unique, official name by InterNIC
(the Internet organization administering Internet names
and IP addresses). Internet domains can be subdivided
into subdomains. This structure is reflected by a naming
convention having the following form:
name_n.name_n-1...name_0.org_type
...where name_n is a subdomain of domain name_n-1, and
org_type designates the type of organization (com for
commercial organizations, edu for educational
organizations, gov for government organizations).
2-8
NCD ThinSTAR 300 System Administrator’s Guide
Overview and Prerequisites
In the following example, the domain name,
acctg.biggcorp.com,designates a subdomain called
acctg within the domain of biggcorp, a commercial
organization.
acctg.biggcorp.com
subdomain
domain
organization type
IP Addresses and Hostnames
In addition to a domain name, an organization is issued
an IP address by InterNIC. Every device that
communicates with other devices over a TCP/IP network
must have a unique IP address, which is composed partly
from the address issued by InterNIC. All IP addresses are
four-byte numbers, of the form nnn.nnn.nnn.nnn.
Name resolution utilities, such as DNS for TCP/IP
networks, support the use of hostnames to identify
devices, which you map to valid IP addresses. This
allows users to specify devices on the network by names
that make sense to them, such as AP_Server, instead of IP
addresses.
Specifying Devices with Fully Qualified Domain Names
By prefixing a TCP/IP domain name with a hostname,
you can specify a device in a way that makes that device
identifiable across networks. This is called a Fully
Qualified Domain Name (or FQDN).
NCD ThinSTAR 300 System Administrator’s Guide
2-9
Overview and Prerequisites
An example is shown below.
AP_server.acctg.biggcorp.com
host
name
subdomain
domain
organization
type
Windows NT Domains
A Windows NT domain is made up of equipment
running Windows NT (servers, workstations, or other
equipment). The administrator creating the domain
assigns it a name, for example, checkers or
accounting.
A Windows NT domain is created in the process of
setting up a Primary Domain Controller, which is a
Windows NT server specially configured to perform user
authentication for the domain.
2-10
NCD ThinSTAR 300 System Administrator’s Guide
Overview and Prerequisites
User Authentication in Windows NT Domains
In creating a connection to a Windows NT server, it is
important to realize that user accounts can be
authenticated either locally or globally for logging on to
Windows NT servers.
■ Locally
The Windows NT server you are logging onto checks
the user ID and password against its authentication
database.
■ Globally
A Windows NT server set up as the Primary Domain
Controller for that Windows NT domain checks the
user ID and password against its authentication
database.
This approach allows one database to authenticate
users for logging onto multiple Windows NT servers
in the same Windows NT domain.
When you create an NCD ThinSTAR 300 connection, you
are queried for the name of the Windows NT domain to
which the target Windows NT server belongs. Supplying
a Windows NT domain name routes the user account
data at logon to the Primary Domain Controller of that
domain for global authentication.
As an alternative, your connection can use the name of a
particular Windows NT Server instead of a Windows NT
domain name. In that case, the user account data is
routed to that server for local authentication.
NCD ThinSTAR 300 System Administrator’s Guide
2-11
Overview and Prerequisites
Prerequisites
Before using your NCD ThinSTAR 300s, make sure that
the following criteria are met:
■ Hardware setup
Your NCD ThinSTAR 300s must be set up and
physically connected to your network as explained in
the NCD ThinSTAR 300 Installation Guide.
■ Application server
For connections via RDP, at least one Terminal Server
host must be running on the network.
For connections via ICA, at least one WinFrame or
MetaFrame host must be running on the network.
■ Router
A router is needed when going across subnets.
■ Applications
The applications you want accessible to NCD
ThinSTAR 300 terminals must be installed on the
application server.
■ Network services
The network services you need (see Chapter 3) must
be running on the same subnet as the NCD ThinSTAR
300s. In particular, TCP/IP must be running on all
servers with which NCD ThinSTAR 300s
communicate.
■ NCD ThinSTAR Management Service (TMS)
Although you don’t need TMS to use the NCD
ThinSTAR 300, you do need it for automatic update
and recovery of the NCD ThinSTAR Operating
Software. Install TMS on any Windows NT server in
the network containing your terminals. See Chapter 7
for more information.
2-12
NCD ThinSTAR 300 System Administrator’s Guide
CHAPTER 3
Configuring Network Services
This chapter explains how to set up network services that
support the NCD ThinSTAR 300:
■ TCP/IP
■ DHCP
■ DNS and WINS
■ Remote session protocol
Introduction to Network Services
Except for TCP/IP, these services do not have to run on
the hosts to which the terminal connects. The other
services can run on other hosts in your network, and
running the services on other hosts reduces the load on
the application servers. This chapter identifies the types
of host(s) on which each service can run.
The NCD ThinSTAR Management Service (TMS), which
supports software updates and recovery of flash software
on the NCD ThinSTAR 300, is covered in Chapter 7.
NCD ThinSTAR 300 System Administrator’s Guide
3-1
Configuring Network Services
Configuring Network Communication — TCP/IP
TCP/IP must be running on any server that provides
services to an NCD ThinSTAR 300. This section describes
how to configure TCP/IP on Windows NT servers.
For other types of hosts, refer to your system
documentation for information on setting up TCP/IP.
Configuring TCP/IP for Windows NT 3.51
1. Select Main > Control Panel.
2. Double click Network.
3. If TCP/IP is included in the list of Installed Network
Software, it is installed on that machine and you can
skip to Step 7. If it is not present, continue with Step 4.
4. Select Control Panel > Network > Add Software.
5. From the list, select TCP/IP and related components.
6. The Windows NT TCP/IP Installation Options dialog
box lists a number of optional components. From the
list, check the TCP/IP check box.
7. Verify that TCP/IP is configured correctly. For
information on this, read the Microsoft Help topics,
“Configuring TCP/IP” and “Installing TCP/IP and
SNMP.”
Configuring TCP/IP for Windows NT 4.0 and Later
1. Right click Network Neighborhood. In the resulting
menu, select Properties. In the resulting Network
dialog box, select the Protocols tab.
2. If TCP/IP is listed on the Protocols tab, it is installed
on that machine, and you can skip to Step 4. If it is not
installed, continue with Step 3.
3. On the Protocols tab, click Add. In the resulting list of
Microsoft-supplied protocols, select TCP/IP.
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NCD ThinSTAR 300 System Administrator’s Guide
Configuring Network Services
4. Verify that TCP/IP is correctly configured on this
machine. With TCP/IP selected on the Protocols tab,
click Properties. In the TCP/IP Properties dialog box,
select one of the following options:
— Obtain an IP address from a DHCP server if you
want to have DHCP automatically assign the
Windows NT Server an IP address.
— Specify an IP address if you want to manually
assign the Windows NT server a static IP address.
Supply an available IP address in the associated
text boxes.
For more information on configuring TCP/IP, read the
Microsoft Help topic, “Installing and Configuring
Microsoft TCP/IP.”
Configuring Device Identification Services — DHCP
To communicate with other devices in a network, a
terminal must have a valid IP address. You can either
assign these addresses manually or use DHCP (Dynamic
Host Configuration Protocol) to assign them
automatically.
Note
DHCP can also supply other network
identifiers, including subnet mask values,
an IP address for an Internet gateway
device, and IP addresses of DNS and
WINS servers.
DHCP is required for automatic recovery of flash
software and automatic updates by NCD ThinSTAR
Management Service (TMS).
You can disable any terminal’s use of DHCP and assign it
an IP address explicitly.
NCD ThinSTAR 300 System Administrator’s Guide
3-3
Configuring Network Services
Note
If DHCP service is not available on your
network, you must explicitly assign IP
addresses on every NCD ThinSTAR 300.
(See “Enable/Disable Dynamic
Assignment of IP Address” on page 4-5.)
The following sections describe how to install and
configure DHCP on a Windows NT server. For
information on configuring DHCP on a UNIX server, see
the host documentation.
Installing the DHCP Server for Windows NT 3.51
1. Select Main > Control Panel.
2. Double click Network.
3. If DHCP is listed under Installed Network Software, it
is installed on that machine and you can skip to Step 5.
If it is not present, continue with Step 4.
4. Select Control Panel > Network > Add Software.
From the list, select TCP/IP and related components.
5. The Windows NT TCP/IP Installation Options dialog
box is displayed, listing a number of optional
components. From the list, check the DHCP check box.
6. Configure DHCP as described in “Configuring the
DHCP Server” on page 3-5.
Installing the DHCP Server for Windows NT 4.0 and Later
1.
2.
3.
4.
Select Start > Settings > Control Panel.
Double click Network.
Go to the Services tab.
If Microsoft DHCP is included in the Services list, it is
present on this machine and you can skip to Step 6.
Otherwise, continue with Step 5.
5. On the Service tab of the Network dialog box, click
Add. In the resulting list, select Microsoft DHCP
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NCD ThinSTAR 300 System Administrator’s Guide
Configuring Network Services
Server, click OK, and when prompted, insert the
requested compact disk.
6. Configure DHCP as described in the next section.
Configuring the DHCP Server
1. Start the DHCP Manager as follows:
— For Windows NT 3.51:
In the Network Administration program group,
double-click the DHCP Manager icon to start the
DHCP Manager.
— For Windows NT 4.0 and later:
Select Start > Programs >Administrative Tools >
DHCP Manager.
2. If a scope (a range of valid IP addresses) has not
already been defined, you must define one. Select
Scope > Create and complete the resulting dialog box.
3. (This step is optional.) To have DHCP supply network
parameters to terminals, select DHCP Options >
Scope, then supply one or more of the following
parameters:
— Domain Name
The name identifying the TCP/IP domain in which
the DNS server resides.
— Router
Four-byte value identifying the machine through
which a subnet communicates with another
network.
— DNS Servers
The IP address(es) of the DNS server(s) where you
want hostnames routed for resolution to IP
addresses.
NCD ThinSTAR 300 System Administrator’s Guide
3-5
Configuring Network Services
— WINS/NBNS Servers
The IP address(es) of the WINS server(s) where you
want hostnames routed for resolution to IP
addresses.
If you don’t configure DHCP to supply this
information, you must specify it explicitly when
configuring the terminal.
Configuring Name Resolution — DNS and WINS
When you define connections (see the instructions in
Chapter 5), you might want to identify hosts by
hostnames, rather than by IP addresses. Windows NT
hosts and the NCD ThinSTAR 300 support two name
resolution services that allow this: DNS and WINS. Both
services map computer names to IP addresses. However,
DNS and WINS differ in important ways.
About DNS
DNS (Domain Name System) was originally developed
to map hostnames to IP addresses in UNIX-based
networks. Now most operating systems support DNS, so
it also works in mixed networks.
The DNS database is static; you must create and update
the name-to-IP address mappings by hand.
The Internet uses the TCP/IP protocol, and DNS is based
on TCP/IP addresses, so DNS supports name resolution
across networks. If you want to resolve hostnames across
the world-wide web, you need to use DNS.
You do not have to set up DNS service on the connection
host; you can use any Windows NT server or
UNIX-based DNS in the network.
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Configuring Network Services
About WINS
WINS (Windows Internet Naming Service) was
developed for Microsoft networks. Because it is based on
Microsoft’s NetBIOS device-naming protocol, WINS
resolves names only among Microsoft Windows-based
machines.
Under Windows NT 4.0, WINS supports mapping of
NetBIOS hostnames to IP addresses over a TCP/IP
network. (In pre-4.0 versions of Windows NT, WINS
maps these names to the IDs of machines’ network
interface cards).
Unlike DNS, the WINS database is dynamic. WINS
detects devices’ current IP addresses and automatically
updates its database accordingly. Using WINS with
DHCP completely automates IP assignment and name
resolution.
You do not have to set up WINS service on the connection
host; you can use any Windows NT server.
Using DNS and WINS Together
DNS servers and WINS servers can communicate with
each other to resolve hostnames.
If both services are available on the same network, when
an NCD ThinSTAR 300 starts a connection that uses a
hostname, that name is submitted first to the WINS
server, then to the DNS server for resolution to an IP
address.
NCD ThinSTAR 300 System Administrator’s Guide
3-7
Configuring Network Services
Choosing a Name Resolution Service
You can enable the NCD ThinSTAR 300 to use DNS, or
WINS, or both.
Here are some general guidelines for deciding which
service(s) are appropriate for your environment:
■ If all your networked devices are based on Microsoft
Windows and are in the same subnet, use WINS. You
can use DNS in conjunction with WINS, if desired.
■ If you have a UNIX or mixed-platform environment,
use DNS. You can use WINS in conjunction with DNS,
if desired.
■ If you need to create connections across subnets, use
DNS. You can use WINS in conjunction with DNS, if
desired.
Configuring the Remote Session Protocol Software
The NCD ThinSTAR 300 exchanges application input and
output with hosts by means of a remote session protocol
configured on both devices.
Configuring RDP on Terminal Server Hosts
Terminal Server hosts include the Microsoft RDP protocol
with a default configuration. The NCD ThinSTAR 300
comes preconfigured to use the Microsoft Terminal
Server Client, the terminal-side implementation of RDP.
You can modify the default configuration of RDP on the
Terminal Server host. For example, you might want to
change timeout settings or how the client should behave
if a connection to the host is broken.
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NCD ThinSTAR 300 System Administrator’s Guide
Configuring Network Services
Configuring RDP Globally
To modify the RDP configuration on a Terminal Server
host:
1. Select Start > Programs > Administrative Tools >
Terminal Server Connection Configuration.
2. In the Terminal Server Connection Configuration
dialog box, double click the RDP-TCP connection you
want to modify.
3. In the Edit dialog box, click Advanced.
4. In the Advanced Connection Settings dialog box,
make the desired changes.
Configuring RDP for Individual Users
The preceding steps set global defaults that affect all
users logging into that Terminal Server host. But you can
override the global defaults through user settings. To do
so:
1. Select Start > Programs > Administrative Tools >
User Manager for Domains.
2. In the User Manager, select the desired user, or choose
to create a new user.
3. In the User Properties dialog box, click Configure.
4. In the User Configuration dialog box, make the
desired changes.
Configuring ICA on WinFrame or MetaFrame Hosts
Servers that have Citrix WinFrame or MetaFrame
installed include the ICA protocol. The NCD ThinSTAR
300 comes preconfigured to use the Citrix ICA Client, the
terminal-side implementation of ICA. For information
about configuring ICA, see the WinFrame or MetaFrame
documentation.
NCD ThinSTAR 300 System Administrator’s Guide
3-9
Configuring Network Services
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NCD ThinSTAR 300 System Administrator’s Guide
CHAPTER 4
Configuring the NCD ThinSTAR 300 via the
Setup Wizard
This chapter explains how to use the Setup Wizard to set
and change options on the NCD ThinSTAR 300.
Prerequisites
Before performing the tasks described in this chapter,
make sure your NCD ThinSTAR 300 terminals, your
application hosts, and your network meet the criteria
listed in “Prerequisites” on page 2-12.
When You Start the NCD ThinSTAR 300
What happens when you power on the NCD ThinSTAR
300 depends on whether it has been previously
configured and whether any connections have been
created.
Note
Power on means to turn on the power
switch on the back panel of the terminal.
When this switch is on, you can turn the
terminal on or off using the power button
on the front. For information about using
the back-panel switch when you want to
upgrade software, see Chapter 7.
NCD ThinSTAR 300 System Administrator’s Guide
4-1
Configuring the NCD ThinSTAR 300 via the Setup Wizard
■ When you power on a terminal the very first time, or
after resetting it to factory defaults, or after software
recovery, the NCD ThinSTAR Setup Wizard guides
you through configuring the terminal and creating an
initial connection. See “Configuring the Terminal via
the Setup Wizard” on page 4-2.
■ If no connections have been defined for the terminal,
or the connections have been lost due to flash
recovery, a connection wizard guides you through the
creation of a connection. See “Creating Connections”
on page 5-3 for information on creating connections.
■ If a terminal has been configured and has at least one
connection defined when you power it up, the
Connection Manager appears, listing the existing
connections. From there, you simply select a
connection. See “Starting a Connection” on page 5-24.
Whenever the Connection Manager is on the screen,
you can display Terminal Properties and modify the
terminal’s configuration. This is how you change an
NCD ThinSTAR 300’s configuration after using the
Setup Wizard for first-time configuration. See
Chapter 6 for information on displaying and using
Terminal Properties.
Configuring the Terminal via the Setup Wizard
The first time you power up an NCD ThinSTAR 300, the
NCD ThinSTAR Setup Wizard leads you through the
configuration tasks.
After the setup process is completed, the Setup Wizard
does not appear again unless the terminal performs a
flash software recovery or you reset the terminal to
factory defaults (see “Resetting Factory Defaults” on
page 6-3).
This section explains each screen of the NCD ThinSTAR
Setup Wizard in sequential order.
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NCD ThinSTAR 300 System Administrator’s Guide
Configuring the NCD ThinSTAR 300 via the Setup Wizard
After you finish the Setup Wizard, you can change any
configuration settings through Terminal Properties (see
Chapter 6 for information about Terminal Properties).
Welcome Screen
When the Welcome Screen appears, click Next.
License Agreement Screen
The End User License Agreement specifies the legal terms
governing your use of this product. To proceed, click
Accept.
Select Network Connection
The Network Connection Selection screen allows you to
select the network connection type. Selecting the network
connection type determines whether the terminal
connects to a host via modem or via the LAN.
If you select Dialup Connection to connect via a modem,
the next screen is Client Selection, then Desktop Area and
Refresh Frequency. The screens for assigning IP addresses
do not appear.
Select Client Software
The screen in Figure 4-1 allows you to select a protocol
client for creating connections. This becomes the default
client when you create connections. The protocol clients
implement a communication protocol that allows the
NCD ThinSTAR 300 and application hosts to exchange
application input and output.
The built-in protocol clients are Microsoft Terminal
Server Client and Citrix ICA Client.
Note
The NCD Dial-Up Client is not listed in
this screen because it is not a protocol
client, rather it establishes a network
connection via modem for protocol clients.
NCD ThinSTAR 300 System Administrator’s Guide
4-3
Configuring the NCD ThinSTAR 300 via the Setup Wizard
Figure 4-1 Selecting a Protocol Client
To select client software, complete the following steps.
1. Click the down-arrow at the right of the Clients list
box to see all the client software packages installed.
Select the desired client.
Note If you installed optional client software,
those clients appear in the Clients list
along with the built-in clients. See the
documentation for the optional clients
for information about adding those
clients to the list
2. Click Next.
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NCD ThinSTAR 300 System Administrator’s Guide
Configuring the NCD ThinSTAR 300 via the Setup Wizard
Enable/Disable Dynamic Assignment of IP Address
The screen in Figure 4-2 allows you to choose a method of
assigning IP addresses.
Any device used in a TCP/IP network must have a
unique IP address.
If you selected Dialup Connection, this screen does not
appear.
Figure 4-2 Enabling Dynamic IP Assignment
The NCD ThinSTAR 300 gets its IP address (and other
network identifiers) through DHCP service by default
(provided the terminal is properly connected to the
network and DHCP service is available and configured).
When a device broadcasts a request for its IP address,
DHCP automatically assigns one drawn from a pool of
available IP addresses.
NCD ThinSTAR 300 System Administrator’s Guide
4-5
Configuring the NCD ThinSTAR 300 via the Setup Wizard
1. Select the method of providing IP addresses.
— If your network provides DHCP service, and you
want DHCP to provide the terminal’s IP address,
leave the first option selected.
— If you would rather specify a static IP address for
the terminal, select the second option.
This option is selected automatically if your
network does not provide DHCP service, or if the
NCD ThinSTAR 300 is not properly connected to
the network. If your network does not provide
DHCP, leave the Static IP option selected.
Note If your network does provide DHCP,
but the Static IP option is selected in
this screen, make sure the NCD
ThinSTAR 300 is properly connected to
the network, then restart it by cycling
the power.
2. Click Next.
Specify a Static IP Address
If the Static IP option is selected, the next Setup Wizard
screen queries you for the network identifiers, as shown
in Figure 4-3.
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NCD ThinSTAR 300 System Administrator’s Guide
Configuring the NCD ThinSTAR 300 via the Setup Wizard
Figure 4-3 Entering the IP Address
1. Supply the following network information:
— IP Address
Required. The four-byte address that identifies the
NCD ThinSTAR 300 to the network.
— Subnet Mask
Required. The four-byte value that identifies the
part of the IP address that designates the network,
and the part that designates specific machines.
The subnet mask is calculated automatically, and
the value calculated assumes that there are no
subnets.
If you have subnets, you can change the calculated
value to the subnet mask for the subnet on which
the NCD ThinSTAR 300 is located.
NCD ThinSTAR 300 System Administrator’s Guide
4-7
Configuring the NCD ThinSTAR 300 via the Setup Wizard
— Gateway
Optional. The four-byte value that identifies the
machine through which a subnet communicates
with another network.
2. Click Next.
Enable/Disable Name Resolution Services
DHCP can supply the information required to use a name
resolution service, so the screen shown in Figure 4-4
appears only if you chose not to use DHCP services.
This screen does not appear if you selected a dial-up
connection.
Figure 4-4 Enabling Automated Name Resolution
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NCD ThinSTAR 300 System Administrator’s Guide
Configuring the NCD ThinSTAR 300 via the Setup Wizard
Microsoft Windows NT hosts support both WINS and
DNS name resolution services (see “Configuring Name
Resolution — DNS and WINS” on page 3-6). This screen
lets you enable the NCD ThinSTAR 300 to use one or both
of these services. The selected service must be available
on the network, and properly configured.
1. To enable DNS, WINS, or both, check the
corresponding box.
2. In the text boxes, enter the following information as
appropriate for each.
— Default Domain Name (applies to DNS only)
This refers to the name identifying the TCP/IP
domain in which the DNS server resides. For
example:
acctg.biggcorp.com
subdomain
domain
organization type
In this example, the domain name is
biggcorp.com.
Specifying a Default Domain Name and a Primary
DNS Server IP Address (described below) lets users
specify a connection using just a hostname rather
than the FQDN (Fully Qualified Domain Name).
For example, the connection could use the server
name AP_server instead of the FQDN, which is
AP_server.acctg.biggcorp.com.
Enabling DNS on this screen assumes a DNS
service is available and has been properly
configured (see page 3-3). The DNS server can be
either a Windows NT or UNIX host.
NCD ThinSTAR 300 System Administrator’s Guide
4-9
Configuring the NCD ThinSTAR 300 via the Setup Wizard
— Primary Server IP Address
The IP address of the DNS or WINS server to which
you want device names routed first for resolution.
Windows NT includes WINS. But it must be
properly configured. Enabling WINS on this dialog
box assumes this has been done (see “Configuring
Name Resolution — DNS and WINS” on page 3-6).
— Secondary Server IP Address
The IP address of the DNS or WINS server to which
you want device names routed if the primary
server fails to resolve them.
Choose Display Resolution
The screen in Figure 4-5 lets you choose a display
resolution.
Figure 4-5 Selecting Display Resolution
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NCD ThinSTAR 300 System Administrator’s Guide
Configuring the NCD ThinSTAR 300 via the Setup Wizard
About DDC-Compliant Monitors
Newer monitors support a protocol called DDC (Display
Data Channel), version 2.0, that lets a computer's video
chip query monitors about their capabilities and
automatically adjust video settings to get the best
resolution. The best resolution is the largest desktop area
and fastest refresh rate the monitor supports. (The higher
the refresh rate, the less flicker. Most people prefer at least
70 Hz.)
You can use virtually any monitor with the NCD
ThinSTAR 300. The default option, “Best Available Using
DDC,” makes the NCD ThinSTAR 300 check for a DDC
2.0-compliant monitor. If the monitor is DDC
2.0-compliant, the terminal automatically sets the display
to the best resolution the monitor supports, up to a
1024x768 desktop area and an 85 Hz refresh rate.
If the monitor is not DDC 2.0-compliant or cannot be
identified, the NCD ThinSTAR 300 sets the desktop area
to 800x600 and the refresh rate to 75 Hz.
Trying Alternate Display Settings
If you get the default 800x600 desktop, the monitor may
nevertheless support a better resolution. To test this,
select a higher resolution from the list box, then click Test.
If the test pattern (a bordered rectangular grid) is not
distorted or skewed, the monitor supports the selected
resolution.
If the monitor is DDC 2.0-compliant, but you want a
specific resolution, select and test that resolution.
Note
To see which resolution setting was chosen
by the DDC inquiry, complete the Setup
Wizard and subsequent Connection
Wizard, then follow instructions under
“Viewing Hardware and Software Status”
on page 6-23.
NCD ThinSTAR 300 System Administrator’s Guide
4-11
Configuring the NCD ThinSTAR 300 via the Setup Wizard
Safe Boot at 640 x 480
If you can see the initial logo screen at power-on, but
cannot see anything on the monitor after that, you may
need to use the Safe Boot at 640 x 480 feature.
To use this feature, complete the following steps.
1. Power on the terminal.
2. When you see the progress bar on the logo screen,
press F5 to boot at 640 x 480 60 Hz.
Finish the NCD ThinSTAR Setup Wizard
In the last screen of the NCD ThinSTAR Setup Wizard:
■ To review or change settings made on previous pages,
click Back. To apply the settings, click Finish.
■ To change settings after finishing the NCD ThinSTAR
Setup Wizard and setting up a connection, use the
Terminal Properties property sheet (see Chapter 6 for
directions on using Terminal Properties).
What Happens Next
What happens next depends on the client and network
connection type you selected in the Setup Wizard:
■ If you selected a protocol client, the configuration
utility for the client starts.
■ If you selected a dial-up connection, first the
configuration utility for the protocol client starts and
then the Dial-up Connection Wizard starts.
For information on using the Microsoft Terminal Server
Client’s connection wizard, see “Creating Connections to
Terminal Server Hosts” on page 5-3. For information on
using the Citrix ICA Client connection utility, see the
Citrix ICA Windows CE Client Quick Reference Card. For
information on using the Dial-up Connection Wizard, see
“Creating Dial-up Connections” on page 5-11.
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NCD ThinSTAR 300 System Administrator’s Guide
Configuring the NCD ThinSTAR 300 via the Setup Wizard
Note If any connections were defined before
the Setup Wizard runs, a connection
wizard or utility does not appear.
Instead, the NCD ThinSTAR
Connection Manager appears, listing
the defined connections. (See “Starting
a Connection” on page 5-24.)
NCD ThinSTAR 300 System Administrator’s Guide
4-13
Configuring the NCD ThinSTAR 300 via the Setup Wizard
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NCD ThinSTAR 300 System Administrator’s Guide
CHAPTER 5
Creating Connections to Hosts
Every NCD ThinSTAR 300 includes three connection
clients:
■ Microsoft Terminal Server Client connects to Terminal
Server hosts via RDP
■ Citrix ICA Client connects to Citrix Winframe and
MetaFrame hosts via ICA
■ NCD Dial-up Client provides network transport
through a modem for a protocol client (RDP or ICA)
This chapter describes configuring the clients included
with each NCD ThinSTAR 300. For background on
connections and clients, read “What Is a Connection?” on
page 2-2 and “What is a Client?” on page 2-3.
Selecting a Client
You can select a client for creating a connection in either
of the following ways:
■ In the Setup Wizard, select a protocol client on the
Client Selection screen (see “Select Client Software” on
page 4-3). This sets the default client in the NCD
ThinSTAR Connection Manager > Configure > Add
dialog to the selected client.
Note
After you have gone through the Setup
Wizard once, it does not reappear unless
you reset factory defaults. Resetting
defaults has other effects. See “Resetting
Factory Defaults” on page 6-3.
NCD ThinSTAR 300 System Administrator’s Guide
5-1
Creating Connections to Hosts
■ On the Configure tab of the NCD ThinSTAR
Connection Manager, click Add.
The resulting New Connection dialog lets you select
the client. See “Adding Additional Connections” on
page 5-35.
After you have run the Setup Wizard and created a
connection, the Connection Manager is the window
displayed when a host desktop or application is not on
the screen.
If the Configure tab is not displayed, see
“Enabling/Disabling the Connection Manager’s
Configure Tab” on page 6-18.
Note
5-2
Whether you are creating the initial
connection right after the Setup Wizard
runs or adding/editing connections in the
Connection Manager, you use the same
connection wizard.
NCD ThinSTAR 300 System Administrator’s Guide
Creating Connections to Hosts
Creating Connections
This section explains how to use the connection wizards
to create connections for the Microsoft Terminal Server
Client, Citrix ICA Client, and NCD Dial-up Client.
Creating Connections to Terminal Server Hosts
The Microsoft Terminal Server Client has a wizard for
defining connections, the Windows Terminal Server
(WTS) Connection Wizard. The Microsoft Terminal
Server Client and the WTS Connection Wizard are
documented in this section.
Start the WTS Connection Wizard
The way you create a connection to a Terminal Server
host depends on the terminal’s state.
If no connections were defined:
■ When you finish the Setup Wizard, if no connections
were previously defined and you selected the
Microsoft Terminal Server Client as the default client,
the WTS Connection Wizard appears automatically to
ensure that you define at least one.
■ When you start the terminal, if it has been configured
(that is, the Setup Wizard was completed) and you
selected the Microsoft Terminal Server Client, but no
connections are defined, the WTS Connection Wizard
appears automatically to ensure that you define at
least one.
If connections were defined and you want to add more
connections, in the Configure tab of the NCD ThinSTAR
Connection Manager, click Add. In the resulting New
Connection dialog box, select Microsoft Terminal Server
Client. The WTS Connection Wizard starts.
The rest of this section describes creating a connection
using the WTS Connection Wizard.
NCD ThinSTAR 300 System Administrator’s Guide
5-3
Creating Connections to Hosts
Specify Connection Name and Terminal Server Host
The WTS Connection Wizard’s first screen is shown in
Figure 5-1.
Figure 5-1 Specifying Connection Name and Server
Fill in the information as follows.
— Name
Enter text that clearly identifies the connection you
are creating. This might be the name or a
description of the Terminal Server to which it
connects, for example Faustus or Lab 8, or perhaps
the type of application or data provided by that
server, for example, dBase or Finance. The name
can have up to 32 characters.
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NCD ThinSTAR 300 System Administrator’s Guide
Creating Connections to Hosts
— Server
Enter the IP address or, if DNS or WINS are
enabled, the name of the Terminal Server host
where you want this connection to log in.
If you specified a default domain when you
configured DNS (see “Enable/Disable Name
Resolution Services” on page 4-8), you can specify
just the Terminal Server name here, for example
AP_server.
However, if you did not specify a default domain,
or if the DNS server is in a different TCP/IP
domain from the terminal, then you must specify a
Fully Qualified Domain Name here; for example,
AP_server.acctg.biggcorp.com.
If neither DNS nor WINS is configured, you must
use the IP address of the Terminal Server.
— Low Speed Connection
If the physical connection to the Terminal Server is
through a low bandwidth line (WAN or serial line),
rather than over an Ethernet cable, check this box.
3. Click Next.
NCD ThinSTAR 300 System Administrator’s Guide
5-5
Creating Connections to Hosts
Enable/Disable Automatic User Logon
The next WTS Connection Wizard screen allows you to
enable or disable automatic user logon.
Figure 5-2 Enabling Automatic User Logon
By default, user login is not automatic; if you leave this
screen in its default (disabled) state, all users must
provide login data when using this connection.
If you want a particular user automatically logged on to
the Terminal Server host when activating this connection,
complete the following steps.
1. Check the Automatic Logon checkbox.
2. Supply the requested user and domain information.
Note
5-6
Depending on your environment,
automatic login may pose an unacceptable
security risk. If so, leave this feature
disabled.
NCD ThinSTAR 300 System Administrator’s Guide
Creating Connections to Hosts
— Username
Depending on what you enter for the Domain,
Username is one of the following:
• User ID of a local user account set up on a
particular Terminal Server.
• User ID of a global user account set up on a
Domain Controller.
— Password
The password associated with the user ID specified
above. Passwords are kept on the terminal in
encrypted form.
— Domain
If the Terminal Server for which you are creating
the connection belongs to a Windows NT domain,
and the Primary Domain Controller is performing
user authentication, enter the Windows NT domain
name (for example, accounting).
However, if the Terminal Server is not a member of
a Windows NT domain, or if you want user
authentication performed locally on that server,
enter the name of Terminal Server here.
3. Click Next to go to the next screen.
NCD ThinSTAR 300 System Administrator’s Guide
5-7
Creating Connections to Hosts
Choose Desktop or Application to Run at Login
The screen in Figure 5-3 lets you specify whether an
application automatically starts when a connection is
made.
Figure 5-3 Choosing Whether to Run an Application at Login
1. Supply information as follows.
— Desktop
Select this option if you want the connection to
display the entire Windows NT desktop.
— Application file name
Select this option if you want an application to start
automatically as soon as the connection is made. If
you select this option, the text box beneath this
button becomes active. Enter the directory path and
filename of the desired application.
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NCD ThinSTAR 300 System Administrator’s Guide
Creating Connections to Hosts
If the path to the desired application is not specified
in the Working Directory command on the
Terminal Server host, you must specify the full
pathname to it.
When a user activates this connection, the
application starts automatically. When the user
closes the application, the connection also
terminates.
— Working directory
If you have specified an application for the
connection to start, you can also specify the
pathname to a working directory for it to start in.
Any data files generated by the application are
saved by default in the directory specified.
If you do not specify a working directory, data files
are saved in the user’s home directory on the host
(as set in Start > Programs > Administrative Tools
> User Manager for Domains> User > Properties >
Profile).
2. Click Next to go to the next screen.
Finish Defining the Connection
To review or change settings made with the WTS
Connection Wizard, click Back. To apply the settings,
click Finish. The new connection is now included in the
list of connections in the NCD ThinSTAR Connection
Manager.
If the terminal is in dial-up mode and you have just
created the first connection, the NCD Dial-up Client’s
connection wizard now starts. See “Creating Dial-up
Connections” on page 5-11.
NCD ThinSTAR 300 System Administrator’s Guide
5-9
Creating Connections to Hosts
Creating Connections to WinFrame/MetaFrame Servers
The Citrix ICA Client can connect to Windows NT
servers running Citrix WinFrame or MetaFrame. This
client has a configuration utility for defining connections.
Start the ICA Connection Utility
How you create ICA connections depends on the state of
the terminal.
If no connections are defined:
■ When you finish the Setup Wizard, if no connections
were previously defined and you selected the Citrix
ICA Client, the connection utility displays
automatically to ensure that you define at least one.
■ When you start the terminal, if it has been configured
(that is, the Setup Wizard was completed) and you
selected the Citrix ICA Client, but there are no
connections defined, the connection utility displays
automatically to ensure that you define at least one.
If connections are already defined and you want to add
more connections, on the Configure tab of the NCD
ThinSTAR Connection Manager, click Add. In the
resulting New Connection dialog box, select Citrix ICA
Client. The connection utility displays.
Using the connection utility is explained in the Citrix ICA
Windows CE Client Quick Reference Card.
Finish Defining the Connection
After you finish defining the connection, the new
connection is included in the list of connections in the
NCD ThinSTAR Connection Manager.
If the terminal is in dial-up mode and you have just
created the first connection, the NCD Dial-up Client’s
connection wizard now starts. See “Creating Dial-up
Connections” on page 5-11.
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Configure Global Characteristics of the Citrix ICA Client
In the Terminal Properties property sheet, you can
configure global properties of the Citrix ICA Client. For
information on starting Terminal Properties, see Chapter
6. For specifics on the global properties, see the Citrix ICA
Windows CE Client Quick Reference Card.
Creating Dial-up Connections
To place the terminal in dial-up mode, either:
■ Select Dial-Up Connection in the Setup Wizard (see
“Select Network Connection” on page 4-3)
■ Select Dial-Up Connection in Terminal Properties >
Management > Network Options (see “Select and
Configure Dial-up Connection” on page 6-17)
The NCD Dial-up Client has a wizard for creating
connections, the NCD Dial-Up Connection Wizard. The
Dial-up Client and Dial-Up Connection Wizard are
documented in this section.
The Dial-up Client works by providing the network
connection over a modem. Once the connection is
established, a protocol client connection (RDP, ICA, or an
optional protocol client) can start. Therefore, you must
configure at least one protocol client connection as well as
a dial-up connection.
Note
When an NCD ThinSTAR 300 starts in
dial-up mode, the terminal checks to make
sure there is at least one dial-up
connection and one protocol connection
defined. If either condition is not met, the
terminal runs the appropriate wizard to
allow the user to create a connection.
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Start the Dial-Up Connection Wizard
How you create a dial-up connection depends on the
terminal’s state.
If no connections are defined:
■ When you finish the Setup Wizard, if no connections
were previously defined, the protocol client wizard or
utility starts and you configure the protocol
connection (either the Microsoft Terminal Server
Client or the Citrix ICA Client). Next, the Dial-Up
Connection Wizard starts and you configure the
dial-up connection.
■ When you start the terminal, if it has been configured
(that is the Setup Wizard was completed), but the
connections are not defined, the relevant protocol
connection utility starts automatically to ensure that
you define at least one connection. Next the Dial-Up
Connection Wizard starts and you can configure the
dial-up connection.
If connections are already defined and you want to add
more connections, on the Configure tab of the NCD
ThinSTAR connection manager, click Add. In the
resulting New Connection dialog box, select NCD
Dial-up Client.
Specify the Connection Name
The Dial-Up Connection Wizard’s initial screen is shown
in Figure 5-4.
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Figure 5-4 Specifying the Connection Name
Every connection must have a name. To create a name for
the connection, complete the following steps.
1. Type a name in the text entry box. This name might
identify the host or the application provided by that
host. The name can have up to 20 characters when you
are defining the connection. Later, when you edit the
connection from the Configuration Manager, the name
can be extended to 32 characters.
2. Click Next to go to the next screen.
Selecting a Modem
In the screen shown in Figure 5-5, you select the modem
type.
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Figure 5-5 Select a Modem
To select a modem, complete the following steps.
1. Click the down arrow to display the list of modems
and select a modem. Currently, Hayes Compatible is
the only type listed.
2. Either click Next to continue to the next screen or click
Configure or TCP/IP Settings to configure modem
properties or TCP/IP settings.
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Configuring Modem Properties
To configure the modem and modem port, complete the
following steps.
1. In the modem selection screen, click Configure to
configure the port settings and call options. The
Device Properties screen shown in Figure 5-6 displays.
Figure 5-6 Configure Port Settings
2. Supply information as follows in the Port Settings tab
shown in Figure 5-6:
— Manual Dial
If this option is enabled, the user can enter data and
modem commands in a separate window during
the dialing process. This window is provided by
the Microsoft Windows RAS/TAPI subsystem. If
this option is disabled, RAS dials the phone
number and no window is displayed.
— Use terminal window before dialing
If this option is enabled, the user can enter modem
commands before dialing the host computer.
— Use terminal window after dialing
If this option is enabled, the user can enter
commands to the host computer after dialing is
complete.
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— Connection Preferences
Chose values from the drop-down lists as follows.
The following serial port parameters (baud rate,
data bits, parity, and stop bits) determine the
characteristics of the connection between the
terminal and the modem and are automatically
sensed by the modem. The modem uses these
parameters to define the format of the data that it
sends to the host and expects from the host.
Baud Rate—Determines the upper limit of the
speed of the connection between the modem and
the host. Select the highest speed available on the
terminal’s modem; the modem does not negotiate a
connection higher than the baud rate you specify.
Data Bits—The number of data bits generated by
the terminal and expected by the host.
Parity—The type of parity generated by the
terminal and expected by the host.
Stop Bits—The number of stop bits generated by
the terminal and expected by the host.
Flow Control—The type of flow control
handshaking used on the terminal’s serial port and
expected by the host. You can select one of the
following:
If you choose Hardware, hardware handshaking,
also called DTR/DSR, is used.
If you choose Software, the terminal sends an XOFF
(^S) character when the input buffer space is low
and an XON (^Q) character when input buffer
space is available. This is not recommended because
noise on the line can introduce spurious XOFF
characters than can cause the connection to freeze.
If you choose None, there is no flow control
handshaking.
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3. Supply information as follows in the Call Options tab
shown in Figure 5-7.
Figure 5-7 Configure Call Options
— Call Setup
Use these options as follows.
Cancel the call if not connected within
seconds—This option cancels the call if it is not
completed within the specified time. Set this to the
amount of time you are willing to wait for the
connection to occur.
Wait for dial tone before dialing—When this is
enabled, the call does not go through until there is a
dial tone. Disable this if you are making a direct
serial connection between two modems and not
using the phone line. With such a connection, there
is never a dial tone.
Wait for credit card tone seconds—This option
waits for the specified time before continuing the
call to allow time for entering a credit card number.
— Extra Settings
You can enter modem commands here to override
the default settings; for example, to turn on local
echo, enter ‘E1’.
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4. When you are finished with Device Properties, click
OK to apply your changes or click X to cancel them.
Configuring TCP/IP Settings
To configure TCP/IP settings, complete the following
steps.
1. In the modem selection screen, click TCP/IP Settings
to configure TCP/IP. The TCP/IP Settings screen
shown in Figure 5-8 displays.
Figure 5-8 Configure TCP/IP Settings
2. In the General tab, supply information as follows:
— Server-assigned address
Select this item if your dial-in host supplies the
terminal with an IP address. Uncheck this box and
fill in the IP address field if the host does not
supply an IP address. You may want to assign an
address (if allowed by the server) for long-term,
dedicated dial-up connections.
— Use SLIP
The default protocol is PPP. Enable this option if the
dial-in server does not support PPP.
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— Use software compression
Compression speeds up data transmission;
however, it can only used if the terminal and the
host use compatible compression methods. It
should not be necessary to disable this option.
— Use IP header compression
Compression speeds up data transmission;
however, it can only used if the terminal and the
host use compatible compression methods. It
should not be necessary to disable this option.
3. Supply information as follows in the Name Servers tab
shown in Figure 5-9.
Figure 5-9 Configure Name Service
— Server-assigned addresses
When enabled, this option causes the Dial-up
Client to accept from the dial-in server the IP
addresses of the hosts providing name service.
Select this item if your dial-in host supplies name
resolution parameters to the terminal. Disable this
option and enter the DNS and/or WINS name
server host addresses if the PPP host does not
provide name server information or you want to
use different name server hosts.
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— Primary and Secondary DNS
The IP address of the DNS server to which you
want device names routed first for resolution and
the IP address of the DNS server to which you want
device names routed if the primary server fails to
resolve them.
— Primary and Secondary WINS
The IP address of the WINS server to which you
want device names routed first for resolution and
the IP address of the WINS server to which you
want device names routed if the primary server
fails to resolve them.
4. When you have finished with the TCP/IP Settings
screen, click OK to apply your settings or X to cancel
them.
5. The main select modem screen redisplays. Click Next
to go to the next screen.
Specifying the Telephone Number
In the screen shown in Figure 5-10, you specify the
telephone number to dial.
Type the complete the phone number; for example:
9-1-650-555-1212
The phone number can have up to 128 characters.
Note
5-20
Although hyphens improve readability,
they are not required. In particular, if
hyphens cause the number to exceed the
128-character limit, you should remove
them.
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Figure 5-10 Specify the Telephone Number
To specify the telephone number, complete the following
steps.
1. Type the complete phone number of the modem on
the dial-in server.
2. Click Next to go to the next screen.
Configuring the Protocol Session
In the screen shown in Figure 5-11 you can optionally
specify a protocol connection to start; the protocol
connection starts automatically once the dial-up network
connection is established. The drop-down list in this
screen lists all of the protocol connections (RDP or ICA)
that you have created.
If you don’t select a protocol session, the user starts the
Connection Manager and selects a protocol connection
after starting the dial-up connection.
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Figure 5-11 Specify the Session to Start
To specify the protocol connection to start and other
options pertaining to the protocol connection:
1. Select a protocol connection or <none> from the
drop-down list.
2. To automatically close the dial-up connection when
the user logs off or disconnects from the protocol
session, enable Close dial-up connection at session
end. Otherwise, the dial-up connection remains open
and the user can select another protocol session.
3. To erase the saved username and password, click
Forget Password.
This option is grayed-out and unselectable when the
connection is first created. This option is enabled if the
user has started the connection and elected to save the
username and password. For more information about
saving the username and password, see “Starting a
Dial-Up Connection” on page 5-28.
Note
Depending on your environment, saving
the password may be an unacceptable
security risk.
4. Click Next to go to the final screen.
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Finish Defining the Connection
To review or change settings, click Back. To apply the
settings and quit the wizard, click Finish.
The new connection is included in the list of connections
in the NCD ThinSTAR Connection Manager.
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Starting a Connection
Once connections have been defined on a terminal, the
Connections tab of the NCD ThinSTAR Connection
Manager lists them, as in Figure 5-12.
Figure 5-12 Connections Tab of the NCD ThinSTAR Connection Manager
Note
5-24
To start a connection on a LAN, the
terminal must be in LAN mode. To start a
dial-up connection, the terminal must be
in dial-up mode. To change the mode, see
“Selecting the Connection Type” on
page 6-16.
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Starting a Microsoft Terminal Server Client Connection
To start a connection to a Terminal Server host:
1. On the Connections tab of the NCD ThinSTAR
Connection Manager, select the desired RDP
connection and click Connect or double click the
connection.
If the connection was correctly defined, and the
Terminal Server it connects to is running, the NCD
ThinSTAR 300 makes the connection to that server.
2. If the terminal could not make the connection, verify
the following:
— The connection specifies the Terminal Server
correctly.
— The Terminal Server is running.
— The terminal is physically connected to the
network.
Make any needed changes, then try to make the
connection again.
3. The Logon Information dialog box is displayed in
either of the following cases:
— The connection required the user to log on
manually (see “Enable/Disable Automatic User
Logon” on page 5-6).
— The user account information in an automatic
logon connection is incorrect or is not authenticated
for that Terminal Server.
4. If the Logon Information dialog box is displayed, as in
Figure 5-13, enter the user name and password, select
the appropriate domain from the list, then click OK.
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Figure 5-13 Windows NT Server Logon Dialog Box
5. If the connection was defined to start an application,
that application starts running automatically.
Otherwise, the host’s desktop displays. (See “Creating
Connections” on page 5-3.)
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Starting a Citrix ICA Client Connection
To start a connection to a WinFrame or MetaFrame host:
1. On the Connections tab of the NCD ThinSTAR
Connection Manager, select the desired ICA
connection and click Connect or double click the
connection.
If the connection was correctly defined, and the host it
connects to is running, the NCD ThinSTAR 300 makes
the connection to that host.
2. If the terminal could not make the connection, verify
the following:
— The connection specifies the host correctly.
— The host is running.
— The terminal is physically connected to the
network.
Make any needed changes, then try to make the
connection again.
3. A logon dialog box is displayed in either of the
following cases:
— The connection required the user to log on
manually.
— The user account information in an automatic
logon connection is incorrect or is not authenticated
for that host.
4. If a logon dialog box is displayed, enter the user name
and password, select the appropriate domain from the
list, then click OK.
5. If the connection was defined to start an application,
that application starts running automatically.
Otherwise, the host’s desktop displays.
For details about configuring ICA connections, see the
Citrix ICA Windows CE Client Quick Reference Card.
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Starting a Dial-Up Connection
To start a dial-up connection:
1. The terminal must be in dial-up mode. See “Selecting
the Connection Type” on page 6-16.
2. On the Connections tab of the NCD ThinSTAR
Connection Manager, select a dial-up connection and
click Connect or double-click the connection.
3. If the dial-up connection is successful, the Connected
to name dialog box (name is the name of the dial--up
connection) displays.
4. If the terminal could not make the dial-up connection,
verify the following:
— The connection is correctly configured.
— The host is running.
— The terminal is connected to a modem.
Make any needed changes, then try to make the
connection again.
5. The first time you use a dial-up connection, the
Connect to name dialog box displays and you must log
in. If you want to save the password on the terminal,
click Save Password. The next time you start the
dial-up connection, the logon dialup box does not
display.
Note
Saving the password may be an
unacceptable security risk for your
environment. To erase a saved password,
edit the dial-up connection and enable
Forget Password. See “Configuring the
Protocol Session” on page 5-21 for more
information.
6. The Connected to name dialog box displays.
— If you selected a protocol session when defining the
dial-up connection, the protocol session starts
automatically.
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— If you selected <none> for protocol session when
defining the dial-up connection, when the
Connected to name dialog appears, you must select
a protocol client. Press CTRL-ALT-END to display
the Connection Manager, select a protocol session,
and click Connect.
7. A logon dialog box for the application host is
displayed in either of the following cases:
— The connection required the user to log on
manually.
— The user account information in an automatic
logon connection is incorrect or is not authenticated
for that host.
8. If a logon dialog box is displayed, enter the user name
and password, select the appropriate domain from the
list, then click OK.
9. If the connection was defined to start an application,
that application starts running automatically.
Otherwise, the host’s desktop displays.
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Stopping a Connection
This section explains how to end or suspend connections.
You can stop or suspend connections on the host desktop
or by quitting the application or you can stop connections
in the NCD ThinSTAR Connection Manager.
Stopping a Terminal Server Connection on the Desktop
Via Start > Disconnect
On the Windows NT desktop, select Start > Disconnect.
This logs you off, ends the connection, but leaves any
open applications running. When you reconnect to that
Terminal Server, the applications are in the same state as
when you disconnected.
Disconnecting provides some convenience to users who
want to log on to some other server, then return to the
original server and continue their work.
As system administrator, however, be aware that if a
given Terminal Server experiences excessive demands, it
might be due to applications users have left running after
disconnecting from the Terminal Server.
Via Start > Logoff
On the Windows NT desktop, select Start > Logoff. This
closes any open applications, then logs you off and ends
the connection.
Stopping a Winframe/MetaFrame Connection on the Desktop
See the Citrix ICA Windows CE Client Quick Reference Card
for directions on stopping the connection on the desktop.
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Stopping a Dial-up Connection
There are three possibilities when stopping a dial-up
connection, depending on how the connection is
configured.
■ If you enabled Close dial-up connection at session
end in the Dial-up Connection Wizard, when you log
off or disconnect from the application host the dial-up
connection automatically stops.
■ If you chose a protocol session to start automatically
but did not enable Close dial-up connection at
session end, highlight the active dial-up session in the
Connection Manager and click End.
The protocol session disconnects or resets (depending
on how the host is configured), and the dial-up
connection stops.
■ If you did not choose a protocol session to start
automatically, when you log off or disconnect from the
application host, the Connected to name dialog box
displays. Click Disconnect to stop the dial-up
connection.
You can also highlight the active dial-up session in the
Connection Manager and click End.
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Stopping a Connection in the Connection Manager
It is best to disconnect or log off from the host desktop or
the application. When this is not possible, the Connection
Manager (Figure 5-14) provides an alternate means of
disconnecting or terminating a connection.
Figure 5-14 Stopping a Connection via the Connection Manager
1. On the Connections tab of the NCD ThinSTAR
Connection Manager, select the connection you want
to end. (If the Windows NT desktop is displayed,
press CTRL+ALT+END to display the Connection
Manager.) If a connection is currently running, it will
be designated as “Active” in the Status column.
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2. Click End.
A message box on the Windows NT desktop confirms
the request to disconnect the session.
Click OK to disconnect the session. If you do not
respond or there is a problem with the Windows
session, another dialog box allows you to terminate
the session immediately. If this occurs, click End Task
to terminate the connection immediately.
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Managing Connections
Using the Configure tab of the NCD ThinSTAR
Connection Manager, you can perform the following
connection management operations:
■ Adding additional connections
■ Modifying existing connections
■ Deleting existing connections
■ Designating a connection as the default connection or
as a connection that is started automatically
These operations are described in the following sections.
By default, the NCD ThinSTAR Connection Manager
Configure tab is displayed, making it easy to modify the
connection setup at a terminal. After you have created
connections for your users, you can hide the Configure
tab so that users cannot modify the connection setup of a
terminal. To hide the Configure tab, see
“Enabling/Disabling the Connection Manager’s
Configure Tab” on page 6-18.
The NCD ThinSTAR Connection Manager is visible on
the terminal screen whenever no connection is running.
To make it appear when a connection is running, press
CTRL+ALT+END.
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Adding Additional Connections
To create a new connection (when at least one other
connection has already been defined on the terminal),
complete the following steps.
1. On the Configure tab of the NCD ThinSTAR
Connection Manager, click Add. See Figure 5-15.
Figure 5-15 Adding a New Connection
If the Configure tab is not displayed, see
“Enabling/Disabling the Connection Manager’s
Configure Tab” on page 6-18.
2. From the drop-down list in the New Connection
dialog box (Figure 5-16), select the client you want this
connection to use.
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Figure 5-16 Selecting the Client
3. Click OK.
4. Most client software provides a wizard or utility for
defining a new connection.
For details on defining a new connection using the
Microsoft Terminal Server Client, see “Start the WTS
Connection Wizard” on page 5-3.
For information on defining a new connection using
the Citrix ICA Client, see “Creating Connections to
WinFrame/MetaFrame Servers” on page 5-10 and the
Citrix ICA Windows CE Client Quick Reference Card.
For details on creating a new dial-up connection, see
“Creating Dial-up Connections” on page 5-11.
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Designating the Default Connection
The default connection is the one highlighted when the
terminal powers on and displays the NCD ThinSTAR
Connection Manager. To designate a connection as the
default, complete the following steps.
1. On the Configure tab of the Connection Manager,
select the connection to designate as the default.
If the Configure tab is not displayed, see
“Enabling/Disabling the Connection Manager’s
Configure Tab” on page 6-18.
2. Click Startup.
3. In the Connection Startup dialog box, click Make the
selected connection your default connection (see
Figure 5-19).
Figure 5-17 Designating the Default Connection
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Designating the Autostart Connection
You can configure a connection to start automatically
each time a user starts up the NCD ThinSTAR 300. To do
this, complete the following steps.
1. On the Configure tab of the NCD ThinSTAR
Connection Manager, select the connection you want
to start automatically.
If the Configure tab is not displayed, see
“Enabling/Disabling the Connection Manager’s
Configure Tab” on page 6-18.
2. Click Startup.
3. In the Connection Startup dialog box, click
Automatically start the selected connection at
startup, which is shown in Figure 5-18.
4. If you selected a dial-up connection as the autostart
connection, you should associate a protocol
connection with the dial-up connection to provide true
automated connection startup. If you don’t, the user
has to start the protocol connection manually.
To associate a protocol connection with the dial-up
connection:
a. In the Configure tab of the Connection Manager,
select the dial-up connection and click Edit.
b. The Dial-Up Connection Wizard starts and you can
navigate to the screen that offers protocol
connections to start.
For more information, see “Creating Dial-up
Connections” on page 5-11.
Note
5-38
Designating an autostart connection
makes it the default connection, as well.
Conversely, designating a connection as
the default makes any autostart
connection revert to non-autostart status.
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Note
When the user logs off the autostart
connection, the connection immediately
restarts. See “Stopping the Autostart
Connection” on page 5-40.
Note
Make sure that the autostart connection
corresponds to the network connection
mode of the terminal (LAN or dial-up). If
the autostart connection does not
correspond to the network connection
mode, the connection attempt fails. If you
need to change the mode, see “Selecting
the Connection Type” on page 6-16.
Figure 5-18 Designating the Autostart Connection
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Stopping the Autostart Connection
If you are in “automatic startup” mode when you end the
connection by closing the Windows NT desktop or
logging off (see “Designating the Autostart Connection”
on page 5-38), the connection to the same server is
restarted automatically. To prevent this, complete the
following steps.
1. Press CTRL+ALT+END to go to the NCD ThinSTAR
Connection Manager.
2. Go to the Configure tab.
3. Disable the autostart setting for the current connection
by making the connection designated as “Autostart”
the default connection.
See “Designating the Default Connection” on
page 5-37.
4. To return to your running connection, go to the
Connections tab of the NCD ThinSTAR Connection
Manager and select the “Active” connection.
5. Click Connect.
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Modifying a Connection
To modify attributes of an existing connection, complete
the following steps.
1. On the Configure tab of the NCD ThinSTAR
Connection Manager, select the connection you want
to modify.
If the Configure tab is not displayed, see
“Enabling/Disabling the Connection Manager’s
Configure Tab” on page 6-18.
2. Click Edit, as shown in Figure 5-19.
Figure 5-19 Modifying a Connection
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3. The client’s utility for modifying a connection
displays. Make the desired changes, as described in
the following sections.
Note You cannot modify an active
connection. You must stop the
connection first.
Modifying a Microsoft Terminal Server Client Connection
To modify attributes of a Microsoft Terminal Server
connection, complete the following steps.
1. On the Configure tab of the NCD ThinSTAR
Connection Manager, select the desired RDP
connection.
2. Click Edit to display the Properties screen (see Figure
5-20).
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Figure 5-20 Changing Connection Characteristics
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3. On the Net Connections tab, change the following
attributes as needed.
— Name
Enter text that clearly identifies the connection you
are creating. This might be the name or a
description of the Terminal Server host, for
example Faustus or Lab 8, or perhaps the type of
application or data provided by that server, for
example, dBase or Finance.
— Server
The IP address or, if DNS or WINS is running and
enabled, the name of the Terminal Server.
If you specified a default domain when you
configured DNS (see “Enable/Disable Name
Resolution Services” on page 4-8 or “Reconfiguring
Name Resolution” on page 6-11), you can specify
just the Terminal Server name here, for example
AP_server.
However, if you did not specify a default domain,
or if the DNS server is in a different TCP/IP
domain from the NCD ThinSTAR 300, then you
must specify a Fully Qualified Domain Name here,
such as, AP_server.acctg.biggcorp.com.
— Username
Depending on what you enter for the Domain,
Username is one of the following:
• User ID of a local account set up on a particular
Terminal Server.
• User ID of a global account set up on a Domain
Controller.
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NCD ThinSTAR 300 System Administrator’s Guide
Creating Connections to Hosts
— Password
The password associated with the user ID specified
above. Passwords are kept on the terminal in
encrypted form.
— Domain
If the Terminal Server host belongs to a
Windows NT domain, and you want users
authenticated by the Primary Domain Controller,
enter the Windows NT domain name (for example,
accounting).
However, if the Terminal Server host is not a
member of a Windows NT domain and/or you
want users authenticated locally on that server,
enter the name of the Terminal Server here, for
example, AP_Server.
— Low Speed Connection
If the physical connection to the Terminal Server
host is through a low bandwidth line (WAN or
serial line), rather than over an ethernet cable,
check this box.
4. If you want to change whether the connection starts an
application after logon, or which application starts,
select the Application tab, shown in Figure 5-21.
NCD ThinSTAR 300 System Administrator’s Guide
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Creating Connections to Hosts
Figure 5-21 Setting Application Startup
5. On the Application tab, change the following
characteristics as needed.
— Desktop
Select this if you want the standard Windows NT
desktop to appear when connecting to the Terminal
Server.
— File name
Select this if you want an application to start as
soon as the terminal connects. In the File name text
box, enter the name of the application’s executable
file.
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NCD ThinSTAR 300 System Administrator’s Guide
Creating Connections to Hosts
If the path to this file is not specified in the Path
command on the Terminal Server, you must specify
the full pathname and filename of the application
here, for example:
C:\Program Files\Netscape\Netscape.exe.
— Working Directory
If you specified an application to start, enter the
path to the directory where you want application
data files saved by default.
If you do not specify a working directory, data files
are saved in the user’s home directory on the
Terminal Server.
6. Click OK.
Modifying a Citrix ICA Client Connection
To modify the attributes of an ICA connection:
1. On the Configure tab of the NCD ThinSTAR
Connection Manager, select the desired ICA
connection.
2. Click Edit to display the client’s configuration utility.
3. To change attributes, follow the directions in the Citrix
ICA Windows CE Client Quick Reference Card.
Modifying a Dial-up Connection
To modify the attributes of a dial-up connection:
1. On the Configure tab of the NCD ThinSTAR
Connection Manager, select the desired dial-up
connection.
2. Click Edit to display the Edit Dial-Up Connection
Wizard.
3. Change attributes as desired. See “Creating Dial-up
Connections” on page 5-11 for background
information on the screens and choices.
NCD ThinSTAR 300 System Administrator’s Guide
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Creating Connections to Hosts
Deleting a Connection
To delete an existing connection, complete the following
steps.
1. On the Configure tab of the NCD ThinSTAR
Connection Manager, select the connection you want
to delete.
2. Click Delete (see Figure 5-22).
Figure 5-22 Deleting a Connection
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NCD ThinSTAR 300 System Administrator’s Guide
CHAPTER 6
Configuring the NCD ThinSTAR 300 via
Terminal Properties
When you start an NCD ThinSTAR 300 the first time, or
reset factory defaults, or when the terminal recovers flash
software, the NCD ThinSTAR Setup Wizard leads you
through the process of setting essential parameters,
including the IP address, name resolution, and display
characteristics (see Chapter 4).
After you have performed initial configuration through
the NCD ThinSTAR Setup Wizard, you can modify
configuration settings through the Terminal Properties
property sheet, shown in Figure 6-1.
Displaying and Using Terminal Properties
You display the Terminal Properties property sheet by
pressing CTRL+ALT+END to go to the NCD ThinSTAR
Connection Manager, then pressing F2.
NCD ThinSTAR 300 System Administrator’s Guide
6-1
Configuring the NCD ThinSTAR 300 via Terminal Properties
Figure 6-1 Terminal Properties General Tab
In Terminal Properties, you can do the following:
■ Reset the terminal to factory defaults.
■ Change keyboard and mouse attributes.
■ Change display characteristics.
■ Change the terminal’s network information.
■ Change name resolution settings.
■ Specify the server from which to get software updates.
■ Enable/disable display of connection configuration
options in the NCD ThinSTAR Connection Manager.
■ Check hardware and software status of the terminal.
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Configuring the NCD ThinSTAR 300 via Terminal Properties
When you finish viewing or modifying configuration
settings in the Terminal Properties property sheet, do one
of the following:
■ Click Apply to apply changes you have made without
closing the dialog box.
■ Click OK to apply the changes and close the dialog
box.
■ Click Cancel to close the dialog box without applying
any changes.
If the OK and Apply buttons are grayed-out, a password
has been set to prevent users from modifying the
terminal’s configuration. To modify the configuration
when a password is set, complete the following steps.
1. Display Terminal Properties.
2. Select the Management Tab.
3. Click Security. The Enter Password dialog box
displays.
4. Enter the password in the Password field and click
OK.
The rest of this section explains how to perform the
configuration tasks. They are discussed in the same order
as the tabs that support them on the Terminal Properties
property sheet.
Resetting Factory Defaults
NCD has set default configuration values, which you can
restore. Resetting default configuration values does not
remove connections.
Table 6-2 explains the results of resetting factory defaults
on the fields in Terminal Properties.
NCD ThinSTAR 300 System Administrator’s Guide
6-3
Configuring the NCD ThinSTAR 300 via Terminal Properties
Table 6-2 Results of Resetting to Factory Defaults
Tab or Button
Attribute
Default Setting
General
Input
Display
Network
Advanced
Network
Management
Inventory
6-4
No effect.
Keyboard
English (United States).
Mouse
Right-handed.
Character Repeat
The shortest delay and midway between the
fastest and the slowest rate.
Desktop Area and
Refresh Frequency
Best Available Using DDC.
Screen Saver
Enabled, with a timeout of 20 minutes.
IP Address Assignment
Obtain addresses from a DHCP server.
Any existing IP address entries are removed.
Enable DNS
Filled with data obtained from DHCP.
Enable WINS
Filled with data obtained from DHCP.
Server
Empty; broadcast to subnet for an NCD
ThinSTAR Management Service (TMS).
Client
Microsoft Terminal Server Client.
Connection Hot Keys
Enable the connection hot keys.
French Terminal Server
Disallow connections to the French version
of Terminal Server.
Configure Tab
Display the NCD ThinSTAR Connection
Manager Configure tab.
Network Options
LAN connection with automatically sensed
network speed.
Security
No password set initially; existing password
retained.
Network information
Reports IP address changes caused by reset
to defaults on Network tab and Display tab.
NCD ThinSTAR 300 System Administrator’s Guide
Configuring the NCD ThinSTAR 300 via Terminal Properties
To return the configuration of an NCD ThinSTAR 300 to
the default values set at the factory, complete the
following steps.
1. Display Terminal Properties.
2. Select the General tab.
3. Check Reset near the bottom of the dialog box and
click OK.
4. Answer Yes to the subsequent dialog box stating that
you must restart the NCD ThinSTAR 300. When you
restart the terminal, the Setup Wizard starts.
See Chapter 4 for information about the Setup Wizard.
Modifying Keyboard and Mouse Characteristics
1. Display Terminal Properties.
2. Select the Input tab, shown in Figure 6-3.
Figure 6-3 Modifying Mouse and Keyboard Behavior
NCD ThinSTAR 300 System Administrator’s Guide
6-5
Configuring the NCD ThinSTAR 300 via Terminal Properties
3. Modify the following attributes as desired.
— Keyboard
From the Locale list box, select the desired
keyboard type. Applied changes are effective
immediately.
— Mouse
Select Right- or Left-handed. Applied changes are
effective immediately. To click OK or Apply, use
the left mouse button if you selected Right-handed,
and use the right mouse button if you selected
Left-handed.
— Character Repeat
This affects what happens when you continue
holding down a key.
Under Repeat delay, move the slider to indicate
how long you want a key to be held down, before it
starts repeating.
Under Repeat rate, move the slider to indicate how
quickly you want the character to repeat when you
hold a key down.
Modifying Display Appearance
If the screen is unreadable when you turn on the NCD
ThinSTAR 300, its monitor settings (desktop area or
refresh frequency) are incorrect.
To boot at 640 x 480 60 Hz, power on the terminal and
press F5 when you see the progress bar on the NCD logo
screen. (Cycle the power if necessary to display the logo
and progress bar.) This starts the terminal in “Safe Boot
Mode.”
The monitor may support a better desktop area
(resolution) and frequency than the default or “Safe
Mode” setting.
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NCD ThinSTAR 300 System Administrator’s Guide
Configuring the NCD ThinSTAR 300 via Terminal Properties
If the terminal restarts the Setup Wizard, it gives you the
opportunity to try alternate monitor settings. See
“Choose Display Resolution” on page 4-10.
Otherwise, to try alternate monitor settings, complete the
following steps.
1. Display the Terminal Properties property sheet.
2. Select the Display tab, shown in Figure 6-4.
Figure 6-4 Modifying Desktop Size and Refresh Frequency
3. Modify the following attributes as desired.
— Desktop Area and Refresh Frequency
From this list box, select the desired size of the
Windows NT session window and the rate at which
the display is refreshed. The default is to use DDC
to establish the optimal setting automatically. (For
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6-7
Configuring the NCD ThinSTAR 300 via Terminal Properties
background information, see “Choose Display
Resolution” on page 4-10.)
— Enable Screen Saver
By default this box is checked, causing the screen to
have a blank screen saver after the terminal has
been idle for a specified period. If you do not want
a screen saver, clear this box.
— Wait n Minutes
Enter the number of minutes the terminal is idle
before the screen saver is used.
4. If you changed the Desktop Area and Refresh
Frequency setting from its current value, click Test.
A distorted or partially visible test grid indicates that
your monitor does not support that setting. Click No
on the subsequent dialog box, then try a different
setting.
When the test grid is acceptable, click Yes on the
subsequent dialog box.
5. If the Terminal Settings Change dialog box appears,
click Apply or OK to put the new setting into effect,
then reboot the terminal by clicking Yes.
Specifying the IP Address Mode
Every NCD ThinSTAR 300 needs a valid IP address to
identify itself to the network (see “TCP/IP Internet
Domains” on page 2-8 and “Network Services” on
page 2-5). The NCD ThinSTAR 300 supports dynamic IP
assignment through DHCP, or manual assignment of a
static IP address.
Note
6-8
If the terminal is in dial-up mode, IP
information is obtained from the dial-up
connection; therefore you cannot select
DHCP or enter static IP addresses. Any
settings you make when the terminal is in
NCD ThinSTAR 300 System Administrator’s Guide
Configuring the NCD ThinSTAR 300 via Terminal Properties
LAN mode, however, are preserved. To
change the network connection mode, see
“Selecting the Connection Type” on
page 6-16.
Enabling DHCP to Assign IP Addresses
If the terminal is not using DHCP, but you want it to,
complete the following steps.
1. Display the Terminal Properties property sheet.
2. Select the Network tab, shown in Figure 6-5.
Figure 6-5 Network Tab
3. Select Obtain an IP address from a DHCP server.
4. Click OK.
NCD ThinSTAR 300 System Administrator’s Guide
6-9
Configuring the NCD ThinSTAR 300 via Terminal Properties
Manually Assigning Static IP Addresses
DHCP, which is enabled on the terminal by default,
obtains an IP address from a pool each time it is powered
on (see “Network Services” on page 2-5). If you want to
disable DHCP and assign the terminal’s IP address and
other addresses, complete the following steps.
1. Display the Terminal Properties property sheet.
2. Select the Network tab (Figure 6-5).
3. Select Specify an IP address.
4. In the text boxes, specify the following network data
for the terminal:
— IP Address
Required. The four-byte address that identifies the
NCD ThinSTAR 300 to the network.
— Subnet Mask
Required. The four-byte value that identifies the
part of the IP address that designates networks,
and the part that designates specific machines. This
value is used to partition networks into smaller
subnets.
— Gateway
Optional. The four-byte value that identifies the
machine through which a subnet communicates
with another network.
5. Click Apply or OK.
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NCD ThinSTAR 300 System Administrator’s Guide
Configuring the NCD ThinSTAR 300 via Terminal Properties
Reconfiguring Name Resolution
To change whether and how hostnames used in
connections are resolved to IP addresses, complete the
following steps.
Note
If the terminal is using DHCP, values
supplied by DHCP are grayed out; you
cannot change them. You can change
values that are not supplied by DHCP.
1.
2.
3.
4.
Display the Terminal Properties property sheet.
Select the Network Tab.
Select Specify an IP Address.
Provide the required IP information.
— IP Address
Required. The four-byte address that identifies the
NCD ThinSTAR 300 to the network.
— Subnet Mask
Required. The four-byte value that identifies the
part of the IP address that designates networks,
and the part that designates specific machines. This
value is used to partition networks into smaller
subnets.
— Gateway
Optional. The four-byte value that identifies the
machine through which a subnet communicates
with another network.
5. Click Advanced Network to display the Advanced
Network Settings dialog box, shown in Figure 6-6.
NCD ThinSTAR 300 System Administrator’s Guide
6-11
Configuring the NCD ThinSTAR 300 via Terminal Properties
Figure 6-6 Enabling/Disabling Name Resolution Services
6. Check or clear the following boxes as desired.
— Enable DNS
Tells the NCD ThinSTAR 300 to use the Domain
Name System to resolve computer names. (If you
are using DHCP to supply IP information, the DNS
area is filled with information supplied by your
DHCP server.)
— Enable WINS
Tells the NCD ThinSTAR 300 to use the Windows
Internet Naming Service to resolve computer
names. (If you are using DHCP to supply IP
information, the WINS area is filled with
information supplied by your DHCP server.)
For background on these services, see
“Enable/Disable Name Resolution Services” on
page 4-8.
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Configuring the NCD ThinSTAR 300 via Terminal Properties
7. In the text boxes under the service(s) you have
checked, enter the following information as
appropriate for each.
Default Domain (applies to DNS only)
This name identifies the TCP/IP domain in your
network within which the DNS server resides. For
example:
acctg.biggcorp.com
subdomain
domain
organization type
Specifying a default domain lets users specify a
connection using a hostname instead of an FQDN
(Fully Qualified Domain Name). For example,
AP_server, rather than
AP_server.acctg.biggcorp.com.
Enabling DNS on this dialog box assumes a DNS
service is available and has been properly configured
(see page 3-6). The DNS server can be either a
Windows NT or UNIX host.
— Primary Server IP Address
The IP address of the DNS or WINS server to which
you want device names routed first for resolution.
Windows NT includes WINS, but it must be
properly configured. Enabling WINS on this dialog
box assumes this has been done (see page 3-6).
— Secondary Server IP Address
The IP address of the DNS or WINS server to which
you want device names routed if the primary
server fails to resolve them.
8. Click Apply or OK.
NCD ThinSTAR 300 System Administrator’s Guide
6-13
Configuring the NCD ThinSTAR 300 via Terminal Properties
Designating the Software Update Server
The NCD ThinSTAR Management Service (TMS),
automatically updates the NCD ThinSTAR Operating
Software residing on the terminals. TMS can be installed
on any Windows NT server in your network. See Chapter
7 for details.
By default, the ThinSTAR Management Service Server
field is empty and the terminal broadcasts on the network
to locate a TMS server. In the following situations, you
may want to configure the terminal for a specific TMS
server by entering the name or IP address of the TMS
server in the Server field:
■ The TMS server and terminal are on different
subnets.
Most broadcasts are only delivered to the local subnet,
so you must specify the TMS server when it is not on
the same subnet as the terminal.
■ Multiple TMS servers are installed on the terminal’s
subnet.
Specifying the TMS server ensures that the terminal
receives software updates from the desired server.
To designate the software update server, complete the
following steps.
1. Display the Terminal Properties property sheet.
2. Select the Management tab, shown in Figure 6-7.
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NCD ThinSTAR 300 System Administrator’s Guide
Configuring the NCD ThinSTAR 300 via Terminal Properties
Figure 6-7 Management Tab
3. Enter the IP address (or, if name resolution service is
available, the name) of the TMS server where you
want this terminal to get updates of the NCD
ThinSTAR Operating Software. This feature also
allows you to specify a TMS server on a different
subnet, as long as a gateway has been defined.
4. Click Apply or OK.
NCD ThinSTAR 300 System Administrator’s Guide
6-15
Configuring the NCD ThinSTAR 300 via Terminal Properties
Configuring Client Software
Some clients, such as the Citrix ICA Client, have globally
configurable characteristics. To configure the client
software, complete the following steps.
1. Display the Terminal Properties property sheet.
2. Select the Management tab (Figure 6-7).
3. From the Client list, select the client you want to
configure.
If the client is configurable, Configure is enabled.
4. Click Configure to set global options for the client.
The client software displays its configuration dialog
box.
For information about the Citrix ICA Client dialog
box, see the Citrix ICA Windows CE Client Quick
Reference Card.
5. Click Apply or OK.
Selecting the Connection Type
You can set the NCD ThinSTAR 300 to communicate over
a modem or over a LAN. If you are using the terminal on
a LAN, you can specify the network speed or set the
terminal to automatically sense the network speed.
Note
After you switch the connection mode, the
terminal must restart to apply the change.
To display the Network Options screen, complete these
steps.
1. Display the Terminal Properties property sheet.
2. Select the Management tab.
3. Click Network Options. The Network Options dialog
box shown in Figure 6-8 displays.
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NCD ThinSTAR 300 System Administrator’s Guide
Configuring the NCD ThinSTAR 300 via Terminal Properties
Figure 6-8 Network Options Dialog Box
Select and Configure LAN Connection
To select a LAN connection and set global options,
complete these steps.
1. In the Network Options dialog box, check LAN
Connection.
2. Check one of the network speed options. NCD
recommends that you select Automatically Sense
Network Speed.
3. Click Apply or OK.
Select and Configure Dial-up Connection
To select a dial-up connection and configure the dial-up
upgrades option, complete these steps.
1. Display the Terminal Properties property sheet.
2. Select the Management tab.
3.Click Network Options. The Network Options dialog
box shown in Figure 6-8 displays.
NCD ThinSTAR 300 System Administrator’s Guide
6-17
Configuring the NCD ThinSTAR 300 via Terminal Properties
4. If you are connecting to a host through a modem,
check Dialup Connection and click OK.
5. If you want to allow software upgrades over the
modem, check Allow Upgrades Over Dial-up
Connections.
Note It may not be desirable to allow
upgrades over a dial-up connection; it
may take a long time to download the
new software.
6. Click Apply or OK.
Enabling/Disabling the Connection Manager’s
Configure Tab
The Configure tab of the NCD ThinSTAR Connection
Manager lets you perform several connection
management tasks.
The Configure tab is shown by default so that you can set
up connections initially, but you can hide it to prevent
users from making changes to the terminal’s connections.
Hiding the Configure Tab
To hide the Connection Manager’s Configure tab,
complete the following steps.
1. Display Terminal Properties.
2. Select the Management tab.
3. Clear Display NCD ThinSTAR Connection
Manager’s Configure Tab.
4. Click OK.
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Configuring the NCD ThinSTAR 300 via Terminal Properties
Making the Configure Tab Visible
To make the Configure tab visible, enabling access to
connection management capabilities, complete the
following steps.
1. Display the Terminal Properties property sheet.
2. Select the Management tab.
3. Check Display NCD ThinSTAR Connection
Manager’s Configure Tab.
4. Click OK.
Enabling Connection Hot Keys
You can enable hot keys so that users can use the
following key sequences to switch connections during a
running session:
■ CTRL+ALT+UP ARROW lets a user cycle through
sessions, moving up through the list of active
connections.
■ CTRL+ALT+DOWN ARROW lets a user cycle
through sessions, moving down through the list of
active connections.
■ CTRL+ALT+HOME lets a user go to the default
connection. If the connection is not already active, it is
started.
To enable connection hot keys, complete the following
steps.
1. Display the Terminal Properties property sheet.
2. Select the Management tab.
3. Check Enable Connection Hot Keys.
4. Click OK.
NCD ThinSTAR 300 System Administrator’s Guide
6-19
Configuring the NCD ThinSTAR 300 via Terminal Properties
Enabling French Terminal Server Connections
The French version of Microsoft Terminal Server has
special requirements. If you need to configure
connections to a French Terminal Server host, complete
the following steps.
1. Display Terminal Properties.
2. Select the Management tab.
3. Check Enable French Terminal Server Connections.
4. Click Apply or OK.
Configuring a Password for Terminal Properties
To increase security on a terminal, you can specify a
password for Terminal Properties. When a password is
set, the OK and Apply buttons are grayed out in all the
tabs.
The following sections explain how to specify, change, or
delete the password.
Specifying a Password
To specify a password for the first time, complete these
steps.
1. Display Terminal Properties.
2. Select the Management tab.
3. Click Security. The Password Change dialog box
shown in Figure 6-9 displays.
6-20
NCD ThinSTAR 300 System Administrator’s Guide
Configuring the NCD ThinSTAR 300 via Terminal Properties
Figure 6-9 Specifying the Password
4. Type the password in the New Password and Confirm
Password fields and click OK.
5. Click OK or Apply in the Management Tab.
Changing the Password
To change the current password, complete these steps.
1. Display Terminal Properties.
2. Select the Management Tab.
3. Click Security. The Enter Password dialog box shown
in Figure 6-10 displays.
Figure 6-10 Changing the Password
4. Click Change. The Password Change dialog box
shown in Figure 6-11 displays.
NCD ThinSTAR 300 System Administrator’s Guide
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Configuring the NCD ThinSTAR 300 via Terminal Properties
Figure 6-11 Entering the Password Change
5. Enter the old password in the Old Password field.
6. Enter the new password in the New Password and
Confirm Password fields and click OK.
7. Click OK or Apply in the Management Tab.
Deleting the Password
To delete the current password, complete these steps:
1. Display Terminal Properties
2. Select the Management Tab.
3. Click Security. The Enter Password dialog box shown
in Figure 6-11 displays.
4. Enter the current password in the Old Password field,
leaving the other fields blank, and click OK.
5. Click OK or Apply in the Management Tab.
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NCD ThinSTAR 300 System Administrator’s Guide
Configuring the NCD ThinSTAR 300 via Terminal Properties
Viewing Hardware and Software Status
To see the hardware configuration of the NCD ThinSTAR
300, the software loaded on it, and the current network
information for the terminal, complete the following
steps.
1. Display Terminal Properties.
2. Select the Inventory tab.
The information on the Inventory tab can be useful for
verifying software versions, successful upgrade, and
for reporting problems to NCD Technical Support.
Note If the terminal is in dial-up mode, the
IP address shown in the Inventory tab
is the address returned from the dial-up
connection. The PPP protocol returns
this address.
NCD ThinSTAR 300 System Administrator’s Guide
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Configuring the NCD ThinSTAR 300 via Terminal Properties
6-24
NCD ThinSTAR 300 System Administrator’s Guide
CHAPTER 7
Updating NCD ThinSTAR Operating
Software
This chapter explains how to use the NCD ThinSTAR
Management Service (TMS) to update and recover
(repair) NCD ThinSTAR Operating Software.
Prerequisites
You only need one Windows NT server running TMS per
network. However, if you decide to run TMS on more
than one server as backup protection, be certain all
servers always have the same version of the NCD
ThinSTAR Operating Software.
If TMS is not installed on the same subnet as the NCD
ThinSTAR 300s, recovery is not supported and update is
supported only if each terminal is configured to specify
the TMS server and also uses DHCP to obtain an IP
address, as described in “Designating the Software
Update Server” on page 6-14.
If the terminal is dial-up mode, it can upgrade its
software over a dial-up connection. To specify upgrades
over a dial-up connection, see “Select and Configure
Dial-up Connection” on page 6-17.
Note
Although terminals can upgrade their
software over a dial-up connection, they
cannot recover software over a dial-up
connection.
NCD ThinSTAR 300 System Administrator’s Guide
7-1
Updating NCD ThinSTAR Operating Software
What Is NCD ThinSTAR Management Service (TMS)?
The NCD ThinSTAR Management Service (TMS)
provides a mechanism ensuring the NCD ThinSTAR 300
always runs the desired versions of NCD ThinSTAR
Operating Software components. The same mechanism
also lets you ensure that the Operating Software is
automatically replaced with a fresh copy if it is corrupted.
(See Figure 7-1.)
Before
After
NCD ThinSTAR
NCD ThinSTAR
NCD ThinSTAR
Boot Software 1.0
NCD ThinSTAR
Boot Software 2.0
Client software 1.0
Client software 2.0
NCD ThinSTAR
Core Software 1.0
NCD ThinSTAR
Core Software 2.0
NCD ThinSTAR
Management Service
Update or
Recovery
NCD ThinSTAR
Boot Software 2.0
Client software 2.0
NCD ThinSTAR
Core Software 2.0
Any Windows NT Server
Figure 7-1 Updating NCD ThinSTAR Operating Software
Once you install TMS on a Windows NT Server, it starts
automatically whenever you power up the server, and
runs as a service listed in the Control Panel, unless you
disable it (see “Disabling NCD ThinSTAR Management
Service” on page 7-12).
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NCD ThinSTAR 300 System Administrator’s Guide
Updating NCD ThinSTAR Operating Software
TMS lets you select an upgrade policy, which specifies
whether, and to which versions of software, upgrades
occur. For details, see “Configuring Upgrade and
Recovery Policy” on page 7-4.
Installing NCD ThinSTAR Management Service (TMS)
To install TMS, insert the NCD ThinSTAR Management
Service (TMS) CD-ROM into the CD-ROM drive on any
of the following servers:
■ Microsoft Windows NT 4.0, Terminal Server Edition
■ Microsoft Windows NT 4.0
■ Microsoft Windows NT 3.51
On Windows NT 4.0 Servers, the installation program
starts automatically. On Windows NT 3.51 Servers, you
must explicitly run setup.exe.
The installation program guides you through the
installation process. You can specify an installation
directory, or the installation program will install TMS
files into the default location: Program Files > NCD >
ThinSTAR Management.
The installation creates an NCD icon labeled ThinSTAR
Manager in the Control Panel.
On Windows NT 3.51 servers, installation creates a
desktop program group labeled NCD ThinSTAR
Management Service, containing an Uninstall icon and a
Readme text file.
NCD ThinSTAR 300 System Administrator’s Guide
7-3
Updating NCD ThinSTAR Operating Software
Configuring Upgrade and Recovery Policy
For each component of the NCD ThinSTAR Operating
Software, TMS lets you specify one of three upgrade
policies that govern whether and under what conditions
upgrades and recoveries occur:
■ Upgrade if the version on server is not the same as
version on the terminal.
Under this policy, TMS upgrades the terminal if the
Operating Software on the terminal is newer or older
than the version on the TMS server. This provides a
means of going back to an earlier version, if desired, as
well as updating to a newer version.
■ Upgrade if the version on server is newer than
version on the terminal.
Under this policy, the terminal always runs the latest
version of the Operating Software kept on the TMS
server. This is the default value.
■ Do not upgrade.
Under this policy, TMS does not replace the Operating
Software under any condition.
When a user powers up an NCD ThinSTAR 300, the
following events occur:
■ The terminal broadcasts to find a TMS server on the
same subnet or directly contacts the TMS server
specified in the Terminal Properties > Management
tab.
See “Designating the Software Update Server” on
page 6-14.
■ TMS checks the status of the software residing on the
NCD ThinSTAR 300. If it satisfies the upgrade
condition specified by the current policy, TMS
downloads a fresh copy of the software.
7-4
NCD ThinSTAR 300 System Administrator’s Guide
Updating NCD ThinSTAR Operating Software
This is also how TMS restores corrupted Operating
Software.
Note
If the NCD Boot Software is corrupted,
however, contact NCD Technical Support.
To set the upgrade policy for each component of the NCD
ThinSTAR Operating Software, complete the following
steps.
1. Open the Control Panel and click the NCD icon
labeled ThinSTAR Manager.
2. The NCD ThinSTAR Management Service (TMS)
dialog box is displayed (see Figure 7-2).
Figure 7-2 Listing of Current Upgrade Policies
Each entry in the list represents a component of the
NCD ThinSTAR 300 or NCD ThinSTAR 200 Operating
Software.
TMS provides context-sensitive help that explains
each item in its dialog box. Under Windows NT 4.0,
click the question mark button in the taskbar, then
click the resulting question mark cursor on the item of
interest. Click again to close the help window. To get
help under Windows NT 3.51, put the cursor over the
item of interest and press F1.
NCD ThinSTAR 300 System Administrator’s Guide
7-5
Updating NCD ThinSTAR Operating Software
3. Click on the software component whose policy you
want to modify, then click Configure to go to the
Configure Upgrade Policy dialog. (See Figure 7-3.)
Figure 7-3 Changing Upgrade Policy Settings
4. Select an upgrade policy, then click OK.
Your choice is reflected in the NCD ThinSTAR
Connection Manager dialog box.
7-6
NCD ThinSTAR 300 System Administrator’s Guide
Updating NCD ThinSTAR Operating Software
Viewing the Upgrade Log
The TMS log tracks communication between a ThinSTAR
300 and the TMS service. This log can be useful in
troubleshooting and tracking the history of
ThinSTAR-TMS service communication.
When the log contains 64K of text, it is cleared
automatically and logging continues.
To view the log, complete the following steps.
1. Open the Control Panel and click the NCD icon
labeled ThinSTAR Manager to go to the NCD
ThinSTAR Management Service (TMS) dialog box,
shown in Figure 7-4.
Figure 7-4 Viewing the TMS Log
NCD ThinSTAR 300 System Administrator’s Guide
7-7
Updating NCD ThinSTAR Operating Software
2. Click View Log to display the log.
The sample in Figure 7-5 has just been cleared, so
Clear is grayed out. Refresh is available so that you
can refresh the log manually if the log is open for a
long time.
Figure 7-5 The TMS Log
3. Click Close to close the log.
7-8
NCD ThinSTAR 300 System Administrator’s Guide
Updating NCD ThinSTAR Operating Software
Terminal Actions During Upgrade
Each time it is powered on, the NCD ThinSTAR 300
checks the network for a newer version of its operating
software. If it detects newer software (that is, an
accessible Windows NT server is configured to upgrade
terminal software), the terminal displays the upgrade
message shown in Figure 7-6.
Figure 7-6 Upgrade Screen
Caution
Do not power off the terminal during an upgrade.
Turning off the terminal at this time may damage it.
After the upgrade is complete, the terminal restarts
automatically.
NCD ThinSTAR 300 System Administrator’s Guide
7-9
Updating NCD ThinSTAR Operating Software
Flash Recovery
It is not likely that the NCD ThinSTAR Operating
Software on an NCD ThinSTAR 300 will become
corrupted. However, if it does, TMS provides for
automated recovery of the software.
Prerequisites for Flash Recovery
For automated flash recovery to occur, the following
prerequisites must be met:
■ TMS must be installed on the same subnet as the NCD
ThinSTAR 300.
■ All TMS upgrade policies must specify one of the two
upgrade options; they must not specify the “Do not
upgrade” option, or recovery will not occur.
■ A DHCP server must be running on the same network
as the NCD ThinSTAR 300s (see “Configuring Device
Identification Services — DHCP” on page 3-3).
Automatic Flash Recovery
When the NCD ThinSTAR 300 starts up, it checks flash
memory and restores it, if necessary.
If this occurs, a message announces the software
recovery.
Caution
Do not power off the terminal during recovery.
After the recovery is completed, the terminal reboots and
displays the NCD ThinSTAR Setup Wizard.
7-10
NCD ThinSTAR 300 System Administrator’s Guide
Updating NCD ThinSTAR Operating Software
Forcing Flash Recovery
If an NCD ThinSTAR 300 does not automatically recover
when an error occurs, you can force a recovery as follows.
1. Turn the terminal off, then on.
2. When you see the progress bar on the NCD ThinSTAR
logo screen, press Shift+F11.
Getting Software Updates
Updates to the NCD ThinSTAR Operating Software are
installed as new NCD ThinSTAR Management Service
(TMS) components. You install them according to the
instructions provided with those updates.
After you have installed a software update, when a user
powers up an NCD ThinSTAR 300, TMS either upgrades
the Operating Software on the terminal, or leaves it
intact, according to the upgrade policy you set (see
“Configuring Upgrade and Recovery Policy” on
page 7-4).
NCD ThinSTAR 300 System Administrator’s Guide
7-11
Updating NCD ThinSTAR Operating Software
Disabling NCD ThinSTAR Management Service
Once you install TMS on a Windows NT Server, it runs
automatically by default whenever the Windows NT
Server is booted. However, you may want to disable TMS
in the following situations:
■ All your NCD ThinSTAR 300s are running the correct
version of the NCD ThinSTAR Operating Software
and you want to reduce demands on the Windows NT
Server.
■ You have a backup TMS server.
Caution
Never disable TMS if a terminal is in the midst of a
recovery or upgrade.
To turn off TMS, complete the following steps on the
Windows NT Server where TMS is installed.
1. Navigate to Control Panel > Services icon. Scroll
down the list of services until you see:
— ThinSTAR Management Service
— TMS File Server
2. Select each service and click Stop.
If you disable TMS, remember to re-enable it when you
want updates to resume. To do that follow the steps given
above, but click Start instead of Stop.
7-12
NCD ThinSTAR 300 System Administrator’s Guide
APPENDIX A
Product Support
This appendix explains how to contact NCD Product
Support staff. Before you request product support for an
NCD product, you need to return your product
registration card.
If you purchased your NCD product from an NCD
distributor or a value-added reseller (VAR), ask that
distributor or reseller whether they provide product
support before you contact NCD directly.
Support for the NCD ThinSTAR 300 is free during regular
business hours for 30 days, beginning with your first call.
After this period, or for information regarding support
outside regular business hours, please contact NCD at
1-800-800-9599 (customers in the United States and
Canada only) or 1-503-641-2200 for information about
support contracts.
About Support Contracts
Support for NCD products is available Monday through
Friday, 6AM through 5PM Pacific time. If you want
telephone support between 5PM and 6AM Pacific time
after the initial 30-day grace period, contact NCD for
information on support contract offerings:
US and Canada:
(800) 800-9599
Worldwide:
(503) 641-2200
NCD ThinSTAR 300 System Administrator’s Guide
A-1
Product Support
When you encounter a technical problem or have a
question, consult the product’s documentation and
on-line help. For late-breaking updates and technical
information, see the product release notes. If you cannot
find an answer or a solution in the documentation, see
the following sections.
Contacting Product Support
International Product Support
If you are outside the United States and Canada, contact
the distributor that sold you the NCD product. If this is
not possible, or if you need direct technical assistance,
follow the international dialing instructions appropriate
for your location to call the numbers provided in
“Telephone Support” on page A-4.
Electronic Mail Support
To contact NCD via e-mail, send a mail message to:
[email protected]
Product support automatically returns an electronic
problem-report form like the one on page A-4.
Product Support’s reply to your e-mail contains an NCD
Support Incident ID number. Include this number in
subsequent e-mail messages to Product Support
pertaining to this issue. You do not need to include the
information in the problem-report form in subsequent
messages.
A-2
NCD ThinSTAR 300 System Administrator’s Guide
Product Support
World Wide Web Support
NCD’s World Wide Web site provides updates, product
information, technical notes, and the NCD
Knowledgebase. You can also submit a support request
or comment.
The NCD web site is located at http://www.ncd.com.
FTP Support
The NCD FTP site provides product updates and other
software updates. To access NCD’s FTP site, log into the
following host:
ftp.ncd.com
When prompted for a user name, enter anonymous.
When prompted for a password, enter your e-mail
address. After logging in, go to this directory to find
updates for the NCD ThinSTAR 300:
/pub/ncd/thinstar
Most files are binary, so remember to execute a binary
command before getting a file.
Fax Support
Sending a fax to Product Support helps the support
engineer analyze your question and prepare a solution
before contacting you.
Before you send a fax, make sure that it contains all of the
information listed in “Information Required by Product
Support” on page A-4.
The fax number is:
(503) 641-2959
NCD ThinSTAR 300 System Administrator’s Guide
A-3
Product Support
Telephone Support
Collect the information requested on this page and the
following pages, then call one of the following numbers
and ask for Product Support:
(503) 641-2200
(800) 800-9599 (United States and Canada only)
During your call, you will be given an NCD Support
Incident ID number. Record this number so that you can
use it if you call again concerning the same issue.
Information Required by Product Support
Before calling NCD Product Support, collect the
following information:
NCD Customer ID
User Name
Company/Organization Name
Title
Phone Number
Fax Number
E-mail Address
Mailing Address
You can get the following information from the NCD
ThinSTAR 300 by viewing the Inventory tab of the
Terminal Properties dialog box.
Serial Number
CPU
Base Memory
DIMM Memory
A-4
NCD ThinSTAR 300 System Administrator’s Guide
Product Support
Serial Number
CPU
Flash Memory
Ethernet MAC Address
NCD ThinSTAR Core Software
version
Windows CE version
Microsoft Terminal Server Client
version
NCD ThinSTAR Boot Software
version
Other client software, if any
NCD ThinSTAR Management Service (TMS) Software
Include the following information about the
Windows NT Servers you are accessing:
Version of TMS Software
Windows NT Server where TMS is Windows NT 3.51, Windows NT 4.0, Windows NT
running
WTS, Other
File System type on Windows NT
Server where TMS is installed
NTFS or FAT
Network Server
Include the following information about the network
servers.
Terminal Server Version
File System Type
NTFS or FAT
Running Software (title and
version)
NCD ThinSTAR 300 System Administrator’s Guide
A-5
Product Support
Hardware
Include the following information if it is hardware
problem:
Serial number
Type of warranty
Standard, Express, Extended, Express Exchange,
Out-of-Warranty
Detailed Problem Description
Include a detailed description of the problem:
A-6
NCD ThinSTAR 300 System Administrator’s Guide
Product Support
Returning Hardware
If you have to return a component, follow these steps.
1. Gather the information listed in “Hardware” on page
A-6 and contact NCD Technical Support to obtain a
Return Material Authorization (RMA) number.
2. Once you have obtained an RMA number, package the
component for return.
If you would rather not pack the component yourself,
NCD recommends that you take it to a commercial
packing and shipping company.
3. Mark each return package with the assigned RMA
number and address each package as shown below to
avoid problems or delays:
Customer Service
Network Computing Devices
350 North Bernardo Avenue
Mountain View, CA 94043
RMA number
Note
Equipment returned without an RMA
number is subject to delays or might be
returned to the sender.
NCD ThinSTAR 300 System Administrator’s Guide
A-7
Product Support
A-8
NCD ThinSTAR 300 System Administrator’s Guide
APPENDIX B
Adding Memory to the NCD ThinSTAR 300
This appendix describes the installation of a DIMM (dual
inline memory module) in the NCD ThinSTAR 300,
provides the memory specifications, and explains how to
test memory.
Memory Configurations
The NCD ThinSTAR 300 terminal has two 168-pin DIMM
slots for optional SDRAM (synchronous dynamic random
access memory) DIMMs. The maximum total memory
that the NCD ThinSTAR 300 can use is 32 MB. Your NCD
ThinSTAR 300 terminal comes with 16 MB.
You can remove an existing DIMM and replace it with a
32-MB DIMM or insert a 16-MB DIMM in the empty slot at
any time.
NCD ThinSTAR 300 System Administrator’s Guide
B-1
Adding Memory to the NCD ThinSTAR 300
DIMM Specifications
Table B-1 lists the DIMM specifications.
Table B-1 NCD ThinSTAR 300 DIMM Specifications
Mode
Synchronous dynamic random access memory (SDRAM)
Unbuffered
Non-ECC (error correcting code)/parity
Speed grade
66 MHz or faster
CAS latency
3 or less
Voltage
3.3 Volts
Profile
168-pin DIMM contacts
Maximum 1.25 inches (31.75 mm) tall)
Gold-plated fingers
Board Thickness
0.047 inches to 0.054 inches (0.050 inches (1.27 mm) nominal)
Installing DIMMs that are outside specification might damage the
DIMM slot or cause the terminal to behave erratically.
Intel references
The SDRAM DIMMs must conform to the following Intel specifications:
PC SDRAM, Version 1.1
4-Clock 66 MHz Unbuffered SDRAM DIMM, Revision 1.0
PC SDRAM Serial Presence Detect (SPC), Revision 1.2A
Sizes
Use only the following sizes of SDRAMs:
One bank:
2 Megabit x 64 bits = 16 Megabytes
4 Megabit x 64 bits = 32 Megabytes
Two banks: 2 Megabit x 64 bits = 16 Megabytes
4 Megabit x 64 bits = 32 Megabytes
The number of banks on a DIMM refers to the internal operation of its
address rows. Refer to the manufacturer’s data sheet because the
manufacturer’s DIMM part number indicates the number of banks. The
number of banks is unrelated to whether there are memory chips on
one or both sides of a DIMM.
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NCD ThinSTAR 300 System Administrator’s Guide
Adding Memory to the NCD ThinSTAR 300
Installation Procedures
Caution
If you do not feel confident performing the
following procedure on your terminal, send the
terminal to a qualified service center.
Installing additional memory is a four-step procedure,
which is described in detail on the following pages:
1. Disassemble the terminal. See “Disassembling the
Base” on page B-3.
2. Install the DIMM(s). See “Installing DIMMs” on
page B-6.
3. Reassemble the terminal. See “Reassembling the Base”
on page B-9.
4. Test the memory after your terminal is up and
running. See “Testing NCD ThinSTAR Memory” on
page B-10.
The only tool you need is a small flat-blade screwdriver.
Disassembling the Base
To disassemble the base, follow these steps:
1. Turn off power.
2. Remove all cables connected to the base.
3. Place the base with the top up and the front facing you
(preferably, on an antistatic mat).
4. Use your finger to release the large clip on the
underside of the front panel and remove the panel by
prying on the top of the panel to release several small
clips. See Figure B-1.
NCD ThinSTAR 300 System Administrator’s Guide
B-3
Adding Memory to the NCD ThinSTAR 300
Figure B-1 Removing the Front Panel
5. Use a small flat-blade screwdriver to remove the screw
located on the front of the terminal, as shown in the
insert of Figure B-2. Then remove the clip from its slot.
Clip
Screw
Figure B-2 Releasing the Tabs
B-4
NCD ThinSTAR 300 System Administrator’s Guide
Adding Memory to the NCD ThinSTAR 300
6. Use a small flat-blade screwdriver to release the two
tabs located on the front of the terminal, as shown in
Figure B-2.
7. See Figure B-3. Carefully lift the top section up at the
front so you can slide the top’s rear tabs from the
bottom section’s slots to separate the cover from the
bottom.
Caution
Lift the top section up at the front only until you can
slide the top’s rear tabs from the bottom section’s
slots. If you lift the top section too high, the tabs can
break.
Tab
Slot
Figure B-3 Removing the Top Cover
NCD ThinSTAR 300 System Administrator’s Guide
B-5
Adding Memory to the NCD ThinSTAR 300
Installing DIMMs
Caution
Electrostatic Discharge (ESD) can damage DIMMs
and other components located on the logic board.
Make sure you touch a suitable ground before
handling any DIMM. If possible, set the terminal on
an antistatic mat and wear a grounding strap.
Never touch the connector pins when you handle
DIMMs.
Your terminal already has a DIMM installed. The DIMM
slots, located on the front of the logic board, are labeled
J13 and J14. See Figure B-4.
S
DIMM slot J13
DIMM slot J14
Figure B-4 Location of the DIMM Slots
If you are replacing a 16 MB DIMM with a 32 MB DIMM,
you need to remove the existing DIMM. Read “Removing
DIMMs” on page B-8 and then return to this section for
installation instructions.
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NCD ThinSTAR 300 System Administrator’s Guide
Adding Memory to the NCD ThinSTAR 300
To install DIMMs in the NCD ThinSTAR 300, follow these
steps:
1. Orient the DIMM so that the key will fit into the slot’s
pin. See Figure B-5.
DIMM
Key
Slot
Figure B-5 Orienting the DIMM
2. If necessary, push the two plastic lock/ejection levers
located on each end of the DIMM slot outwards. Firmly
insert the DIMM into the slot and push the
lock/ejection levers inwards to lock the DIMM. See
Figure B-6.
NCD ThinSTAR 300 System Administrator’s Guide
Slot’s Tab Locations
B-7
Adding Memory to the NCD ThinSTAR 300
Dimm slot
Figure B-6 Inserting the DIMM
Removing DIMMs
To remove a DIMM:
1. Push outwards on the two plastic lock/ejection levers
located on each end of the DIMM slot. See Figure B-7.
The DIMM will eject from the slot.
Plastic lock/ejection
Figure B-7 Slot’s Tab Locations
2. Remove the DIMM from the slot. Do not touch the
connector pins.
B-8
NCD ThinSTAR 300 System Administrator’s Guide
Adding Memory to the NCD ThinSTAR 300
Reassembling the Base
To reassemble the base, follow these steps:
1. Swing the back of the top section over the back edge of
the bottom section and align the three rear tabs on the
top section with the slots on the bottom section, as
shown in Figure B-8.
Tab
Slot
Figure B-8 Placing the Top Cover on the Bottom Section
2. Lower the front of the top section until the three rear
tabs slide through the three slots on the bottom
section.
3. Replace the clip and the screw shown in the insert of
Figure B-9.
NCD ThinSTAR 300 System Administrator’s Guide
B-9
Adding Memory to the NCD ThinSTAR 300
Clip
Screw
Figure B-9 Replacing the Clip and Screw
4. Replace the front panel.
5. Install the cabling.
6. After the system is installed, perform the memory test
described in the next section.
Testing NCD ThinSTAR Memory
The terminal must be installed before you can test the
memory. After installation, perform the following steps:
1. Power the terminal up.
2. The Connection Manager window displays. If it does
not, press CTRL+ALT+END.
3. Press F2 to display the NCD ThinSTAR Terminal
Properties
4. Click on the Inventory tab. The Inventory Window
reports DIMM1 and DIMM2 memory.
If the terminal does not boot or the reported memory is
incorrect when you power the terminal up, verify that the
DIMM is properly seated.
B-10
NCD ThinSTAR 300 System Administrator’s Guide
APPENDIX C
Troubleshooting
This appendix covers problems that may occur with NCD
ThinSTAR 300s and suggests strategies for resolving
them.
This appendix also lists the flashes, tones, and messages
NCD ThinSTAR 300s produce under various conditions,
and explains what action you should take in each case.
Problems and Solutions
This section describes the most common problems and
offers solutions.
Unreadable Display
If the screen is unreadable when you turn on the NCD
ThinSTAR 300, the monitor settings (desktop area and/or
refresh frequency) are incorrect.
To boot at 640 x 480 Hz, power on the terminal, then press
F5 when you see the progress bar on the NCD ThinSTAR
logo screen. This starts the terminal in “Safe Boot Mode.”
The monitor may support a better desktop area
(resolution) and frequency than the default setting. To try
alternate monitor settings, follow the instructions in
“Modifying Display Appearance” on page 6-6.
If the terminal restarts the Setup Wizard, it also gives you
the opportunity to try alternate monitor settings. See
“Choose Display Resolution” on page 4-10.
NCD ThinSTAR 300 System Administrator’s Guide
C-1
Troubleshooting
NCD ThinSTAR 300 Does Not Operate
If an NCD ThinSTAR 300 stops operating and cycling the
power does not remedy the problem, you must force a
recovery of its software.
To force the recovery, complete the following steps.
1. Turn the power to the terminal off, then on.
2. Press Shift+F11 when you see the progress bar on the
NCD ThinSTAR logo screen.
For details on recovering software, see “Flash Recovery”
on page 7-10.
The Network Screen Displays at Startup
At startup, an NCD ThinSTAR 300 checks for network
accessibility and availability of IP addresses. If the cable
is not secure, the terminal cannot determine the necessary
network addresses, or the terminal is in the wrong
network connection mode, the Network screen displays.
Disconnected Network Cable
Check the network cable connection at the terminal and
at the outlet on the wall or hub. If the cable is not secure,
make sure it is plugged in and click Restart in the
Network screen. The terminal should restart normally.
Fixing an Address Problem
If the cable is plugged in securely, the problem may be
that the terminal cannot find the required network
identifiers.
To check how the terminal is configured for network
identifiers:
1. In the Network screen, click Manage Network
Options.
2. Terminal Properties displays. Go to the Network tab.
— If the terminal is configured to use DHCP, make
sure DHCP is properly configured on the server.
C-2
NCD ThinSTAR 300 System Administrator’s Guide
Troubleshooting
— If the terminal uses static IP addresses, make sure it
is configured with the correct identifiers.
3. Click OK. The terminal restarts.
See Chapter 6 for more information on using Terminal
Properties.
Changing from LAN Use to Dial-up Use
If the NCD ThinSTAR 300 is in LAN mode and you do
not switch it to dial-up mode before taking it off the LAN
and attaching it to a modem, the Network screen displays
when you start the terminal.
To switch the terminal to dial-up mode:
1. In the Network screen, click Manage Network
Options.
2. The Management tab of Terminal Properties displays.
Click Network Options.
3. Enable Dial-Up Connection.
4. Click OK. The terminal restarts in dial-up mode.
NCD ThinSTAR 300 System Administrator’s Guide
C-3
Troubleshooting
Error Codes and Messages
This section lists error codes and messages for the NCD
ThinSTAR 300 and offers recommendations for actions to
take.
Boot Error Alert Tones
The following table lists boot software errors that are
signaled by a series of tones from the NCD ThinSTAR
300. For example, the tone pattern 3-2-4 means three
tones, pause, two tones, pause, four tones.
Table C-1 Boot Error Alert Tones
Tone
Pattern
Description
Recommended Actions
3-2-4
Keyboard
controller failed
1. Try a different keyboard.
2. If the error persists, contact NCD Technical Support.
3-4-1
Video subsystem
failure
Contact NCD Technical Support.
Boot Error Flashes
The following table lists bootstrap errors that are signaled
by a series of flashes punctuated with a short pause from
the LED light on the front of the NCD ThinSTAR 300.
Table C-2 Boot Error Flashes
Flashes
Description
Recovery Recommendations
1
Video controller initialization failed
Contact NCD Technical Support.
2
Video memory test failed
Contact NCD Technical Support.
C-4
NCD ThinSTAR 300 System Administrator’s Guide
Troubleshooting
Error and Status Messages
The following table explains the error and status
messages that can appear on the monitor of the NCD
ThinSTAR 300.
Table C-3 Error and Status Messages
Message
Description
Recommended Action
RE000000 STARTING
USER FORCED
RECOVERY
STATUS MESSAGE: Recovery
mechanism was initiated by holding
down SHIFT+F11.
No action.
RE000001 RECOVERY
ATTEMPT STARTED
STATUS MESSAGE: File system
hardware failed during a read
operation. Recovery mechanism
started.
No action.
RE000002 RECOVERY
ATTEMPT DHCP
STATUS MESSAGE: File system
hardware failed during a read
operation. Recovery mechanism has
begun, using DHCP to get an IP
address.
No action.
RE000003 RECOVERY
ATTEMPT
BROADCAST
STATUS MESSAGE: File system
hardware failed during a read
operation. Recovery mechanism
started; broadcasting to find a
Windows NT server running NCD
ThinSTAR Management Service
(TMS).
No action.
RE000004 RECOVERY
ATTEMPT RETRY ###
STATUS MESSAGE: File system
hardware failed during a read
operation. Recovery mechanism
re-broadcasting to find a
Windows NT server running NCD
ThinSTAR Management Service
(TMS).
No action.
NCD ThinSTAR 300 System Administrator’s Guide
C-5
Troubleshooting
Table C-3 Error and Status Messages
Message
Description
Recommended Action
RE000005 RECOVERY
ATTEMPT FAILED TO
CONNECT
File system hardware failed during a
read operation. Failed to find a
Windows NT server running NCD
ThinSTAR Management Service
(TMS). The terminal stops operating.
Make sure NCD
ThinSTAR Management
Service (TMS) is
running on a
Windows NT server in
the same subnet as the
NCD ThinSTAR 300.
RE000006 RECOVERY
ATTEMPT: CONNECT
STATUS MESSAGE: Successful
connection to a Windows NT server
running NCD ThinSTAR
Management Service (TMS).
No action.
RE000007 RECOVERY
ATTEMPT: LOADING
STATUS MESSAGE: File system
hardware failed during a read
operation. A fresh copy of the
ThinSTAR Operating Software is
being downloaded.
No action.
RE000008 RECOVERY
ATTEMPT: FAILED
LOAD
File system hardware failed during a 1. Retry recovery by
read operation. An attempt to
restarting the NCD
download a fresh copy of the
ThinSTAR 300.
ThinSTAR Operating Software failed 2. Re-install NCD
due to incorrect format or a
ThinSTAR
transmission error.
Management Service
(TMS) on the
Windows NT server,
then restart the NCD
ThinSTAR 300.
RE000009 RECOVERY
ATTEMPT:
EXECUTING
STATUS MESSAGE: File system
hardware failed during a read
operation. Executing recovery code.
Control has passed from Boot
Software to Windows CE. The NCD
ThinSTAR 300 will restart.
C-6
No action.
NCD ThinSTAR 300 System Administrator’s Guide
Troubleshooting
Table C-3 Error and Status Messages
Message
Description
Recommended Action
RE000010 RECOVERY
ATTEMPT: CHECK
NETWORK
CONNECTION
The NCD ThinSTAR 300 tried to get
an IP address via DHCP, but
detected a connectivity problem.
This can be caused by a network
cable not securely connected to the
unit.
1. Check the network
cable connection to
the terminal. If the
green link light on the
back of the terminal is
on, the terminal is
properly connected.
2. If the network cable is
secure, check
physical network
cable connections
back to the hub.
MS000001 COULD NOT The firmware could not mount the
MOUNT FILE SYSTEM file system. The NCD ThinSTAR 300
stops operating.
Contact NCD Technical
Support.
MS000002 NVINFO
BLOCK NOT FOUND
The MAC address (the low-level
network ID of the NCD ThinSTAR
300) has been lost. The terminal
stops operating.
Contact NCD Technical
Support.
MS000005 DID NOT
FIND NVINFO BLOCK
The MAC address (the low-level
network ID of the NCD ThinSTAR
300) has been lost. The terminal
stops operating.
Contact NCD Technical
Support.
MS000006 FAILURE
READING NVINFO
BLOCK
The MAC address (the low-level
network ID of the NCD ThinSTAR
300) and serial number have been
lost. The terminal stops operating.
Contact NCD Technical
Support.
MS000007 UNABLE TO
READ NV STORAGE
The MAC address (the low-level
network ID of the NCD ThinSTAR
300) and serial number have been
lost. The terminal stops operating.
Contact NCD Technical
Support.
NCD ThinSTAR 300 System Administrator’s Guide
C-7
Troubleshooting
Table C-3 Error and Status Messages
Message
Description
Recommended Action
MS000008 MAC
ADDRESS CHECKSUM
FAILURE
The MAC address (the low-level
network ID of the NCD ThinSTAR
300) and serial number have been
lost. The terminal stops operating.
Contact NCD Technical
Support.
MS000011 FAILED TO
REGISTER NFTL
The file system failed to load
low-level routines.
Contact NCD Technical
Support.
MS000012 FAILED TO
REGISTER DOCSOC
The file system failed to load
low-level routines.
Contact NCD Technical
Support.
MS000013 FAILED TO
REGISTER DOC200
The file system failed to load
low-level routines.
Contact NCD Technical
Support.
MS000019
WARNING: File has no CRC
(Cyclical Redundancy Code–refers
to checksum functions) installed;
unable to verify CRC. Will continue
to load and execute code.
No action.
MS000020
Incorrect product file. Fails to load,
displays error message and stops
operating.
Contact NCD Technical
Support.
MS000021
Incorrect file type. Fails to load,
displays error message and stops
operating.
Contact NCD Technical
Support.
MS000022
Bad record checksum. Fails to load,
displays error message.
Contact NCD Technical
Support.
MS0000014 FAILED TO
MOUNT FLASH FOR
READ
The firmware could not mount the
file system. The terminal keeps
trying to recover.
Contact NCD Technical
Support.
MS0000015 FAILED TO
PARSE FILENAME
The firmware had an error
processing the name of a file to be
loaded. The terminal keeps trying to
recover.
If the error persists,
contact NCD Technical
Support.
C-8
NCD ThinSTAR 300 System Administrator’s Guide
Troubleshooting
Table C-3 Error and Status Messages
Message
Description
Recommended Action
MS0000018 FAILED TO
DISMOUNT FILE
SYSTEM
The NCD ThinSTAR 300 could not
dismount the file system after a read
operation. The terminal keeps trying
to recover.
If the error persists,
contact NCD Technical
Support.
MS207180 FAILED TO
OPEN FILE TO READ
The NCD ThinSTAR 300 could not
load the file containing the Windows
CE code, wbt.bin. The terminal
keeps trying to recover.
If the error persists,
contact NCD Technical
Support.
MS107180 FAILURE ON The NCD ThinSTAR 300 could not
READ
load the file containing the Windows
CE code, wbt.bin. The terminal
keeps trying to recover.
If the error persists,
contact NCD Technical
Support.
MS007180 FILE LOAD
FAILED
The NCD ThinSTAR 300 could not
load the file containing the Windows
CE code, wbt.bin. The terminal
keeps trying to recover.
If the error persists,
contact NCD Technical
Support.
SE000012 UNABLE TO
READ NV STORAGE
The MAC address (the low-level
network ID of the NCD ThinSTAR
300) and serial number have been
lost. The unit stops operating.
Contact NCD Technical
Support.
SE000014 KEYBOARD
CONTROLLER ERROR
Keyboard controller module on the
circuit board did not pass diagnostic
test.
1. Try a different
keyboard.
2. If the error persists,
contact NCD
Technical Support.
SE000016 NETWORK
CONTROLLER
FAILURE
The network controller failed
diagnostic tests.
Contact NCD Technical
Support.
SE000017 FLASH
SYSTEM REQUIRES
FACTORY REWORK PLEASE CONTACT
NCD
The NCD ThinSTAR 300 has
outdated flash memory.
Contact NCD Technical
Support.
NCD ThinSTAR 300 System Administrator’s Guide
C-9
Troubleshooting
Table C-3 Error and Status Messages
Message
Description
Recommended Action
SE000019 FLASH
SYSTEM REQUIRES
FACTORY REWORK PLEASE CONTACT
NCD
The NCD ThinSTAR 300 has an
outdated flash memory.
Contact NCD Technical
Support.
SE000020 MARCH
FAILURE FOUND
A5A5A5A6 exp
A5A5A5A5 at 40122040
A memory test failed. There may be
a problem with the memory or with
the SIMM in the NCD ThinSTAR
300.
1. Open the unit (refer
to Appendix B).
2. If there is no SIMM
installed, contact
NCD Technical
Support.
3. If there is a SIMM
installed, it may be
defective; replace it
with another SIMM
(must be EDO with
tin contacts). If the
error persists, contact
NCD Technical
Support.
SE000030 CANNOT
CHANGE NVINFO
DUE TO VERSION
MISMATCH
When the MAC address or serial
number is changed, the info block is
not a version 2 or version 3. Should
be seen in manufacturing only.
Contact NCD Technical
Support.
SM000001 SAFE BOOT
ENABLED
STATUS MESSAGE: The Safe Boot
mode has been enabled by pressing
F5. The NCD ThinSTAR 300 will use
the default 640x480 display
resolution.
No action.
C-10
NCD ThinSTAR 300 System Administrator’s Guide
Glossary
Backup Domain
Controller (BDC)
A Windows NT Server that handles the same functions as a
Primary Domain Controller (PDC) if the PDC is unavailable.
(See domain controller.)
Boot ROM
See NCD ThinSTAR Boot Software.
booting
The process of loading the startup programs into a terminal after
it has been turned on or rebooted.
client
A device on a network that accesses resources (services,
applications or data) provided by a server. See also thin client.
connection
Establishment of communication between an NCD ThinSTAR
300 and a Terminal Server by means of a remote session protocol,
such as the Microsoft Terminal Server Client. You can predefine
any number of connections on an NCD ThinSTAR 300.
DDC
Display Data Channel. DDC allows a display monitor to inform
the host system about its identity and communicate additional
levels of display capabilities.
desktop
The working area of your screen where windows, icons, and
dialog boxes appear.
DHCP
Dynamic Host Configuration Protocol, a network service that
dynamically assigns identifiers from a pool of valid IP addresses
to network devices as they start up. DHCP can also be used to
provide machines with valid Subnet Mask values, the IP
addresses of internet Gateway devices, DNS servers, and WINS
server IDs. (Also see subnet mask, gateway, and DNS.)
DNS
Domain Name System. A distributed database and utilities for
defining TCP/IP domains, and for translating domain names to
IP addresses. See also domain and fully qualified domain name.
NCD ThinSTAR 300 System Administrator’s Guide
Glossary-1
Glossary
domain
A collection of systems that are managed together. In managing
NCD ThinSTAR 300s, you must be aware of two types of
domains:
A DNS domain is a TCP/IP construct for defining hierarchical
groupings of devices on the Internet. It is a segment of the
Internet granted a unique, official name by InterNIC (the
organization administering Internet names and IP addresses). A
domain name generally conveys information about the type of
entity using the domain name. It has the form
name_n.name_n-1…name_0.org_type, where name_n is a
subdomain of name_n-1, and org_type designates the type of
organization (com for commercial organizations, edu for
educational organizations, gov for government organizations).
For example, acctg.biggcorp.com designates a subdomain of
acctg within a domain of biggcorp, a commercial organization.
See also fully qualified domain name.
A Microsoft Windows NT domain is a unique group of
Windows NT Servers and workstations defined by the system
administrator for centralized administration (see domain
controller).
See also DNS and fully qualified domain name.
domain controller
A Windows NT Server that maintains the master database
defining a Microsoft domain (see domain). The database
identifies users and systems, both of which may be members of
the domain. The domain controller authenticates domain logons
and maintains the Windows NT domain’s security policy.
Ethernet
A popular network protocol (IEEE 802.3) and a physical channel
for transmitting data over coaxial, twisted-pair, or fiber-optic
cable.
Ethernet address
The low-level address that the physical Ethernet network uses.
Each device on the Ethernet has a unique physical address
assigned by the IEEE and the device vendor. This is also called a
MAC address or NIC ID.
focus
Being in a mode to receive input from the keyboard or mouse.
Used in reference to tasks on a graphical computer desktop.
While there may be several tasks that are currently active, only
one has the focus at a time.
Glossary-2
NCD ThinSTAR 300 System Administrator’s Guide
Glossary
fully qualified
domain name
A text string designating a networked device by prefixing its
hostname to its DNS domain name. For example:
SaleServer.acctg.biggcorp.com designates a device with the
hostname SaleServer in the domain acctg.biggcorp.com.
See also DNS and domain.
FQDN
See fully qualified domain name.
gateway
A computer that attaches to two or more networks and routes
packets from one to the other.
IP
Internet Protocol. Part of the TCP/IP family of protocols.
Responsible for addressing and routing datagrams at the
network level.
host
A device on the network, such as an NCD terminal or a
computer.
hostname
A string used to uniquely identify a device on a network. It is
part of the domain name.
ICA
(Independent Computing Architecture) Remote session protocol
developed by Citrix Systems for communication between
terminals and servers running Citrix WinFrame or Citrix
MetaFrame.
IP address
Internet Protocol address. Internet addresses are currently 32-bit
binary numbers written as four decimal bytes separated by
periods, for example, 127.0.0.1. The IP address identifies devices
on the network so that they can participate in the IP network
using the TCP/IP protocols.
Internet
The collection of networks and gateways that use the TCP/IP
protocol family and function as a single, cooperative virtual
network that connects many businesses, universities, and
government facilities.
LAN
Local Area Network, one that connects devices over relatively
short distances, typically within a building or campus.
MetaFrame
Server software from Citrix Systems for Microsoft Windows 4.0,
Terminal Server Edition. Provides connectivity for NCD
ThinSTAR terminals through the ICA protocol.
Microsoft Windows
CE
A compact Microsoft operating system, originally developed for
handheld devices, that has been adapted for use in thin client
devices. See also thin client.
NCD ThinSTAR 300 System Administrator’s Guide
Glossary-3
Glossary
Microsoft Terminal
Server Client
An implementation of Microsoft’s RDP remote session protocol.
It enables NCD ThinSTAR 300s and Terminal Servers to
exchange graphical application input and output. See also, client
and Terminal Server.
NCD ThinSTAR 200
NCD ThinSTAR 300
NCD’s Windows-based terminals.
name server
A host that provides translation between network hostnames
and IP addresses. See also DNS.
NCD ThinSTAR Boot Low-level code that initiates the startup process of an NCD
Software
ThinSTAR 300 when it is powered up or rebooted.
NCD ThinSTAR
Management Service
(TMS)
An NCD utility that runs on a Windows NT Server. Can be
configured to automatically replace outdated or corrupt
Operating Software on NCD ThinSTAR 300s.
NetBIOS
A communication protocol developed for networks of Microsoft
platforms. NetBIOS identifies devices by the ID number of their
NICs (Network Interface Cards). Devices’ host names are
mapped to their NIC IDs. (The WINS name resolution service
can map NetBIOS hostnames to IP addresses, enabling Microsoft
platforms to communicate over TCP/IP networks. See WINS.)
network server
See Windows NT server.
Primary Domain
Controller
See domain controller.
RAS
Remote Access Service. Service on Windows NT hosts that
enables users to dial into a Windows NT network over a phone
line.
RDP
Remote Desktop Protocol, a proprietary communication protocol
developed by Microsoft Corporation to enable exchange of
graphical application input and output between Windows-based
Terminals, such as the NCD ThinSTAR 300, and Terminal
Servers.
registered
The attribute of having been recorded in a database called the
Registry in Microsoft Windows operating systems. For an
application to be available on an NCD ThinSTAR 300, it must be
registered in the NCD ThinSTAR 300’s Registry.
Registry
A database integral to Microsoft Windows operating systems. It
is used to record and track the presence and state of applications,
hardware, and configuration files.
Glossary-4
NCD ThinSTAR 300 System Administrator’s Guide
Glossary
server
A computer or device that provides shared resources to network
users.
subnet mask
A 4-byte value used in network communication to designate
which part of IP addresses is to be interpreted as a subnet
identifier, and which part is to be interpreted as a machine
identifier. Used to divide a network into subnets.
subnet
A physical network within a larger IP network. A scheme that
allows a site to use a single Internet network for multiple
physical networks.
TCP/IP
Transmission Control Protocol/Internet Protocol. A common
name for the Internet protocol family.
terminal
A set of input and output devices, such as a monitor and
keyboard, that access data and/or computing services on a
server across a network.
Terminal Server
The Microsoft Windows NT Server 4.0, Terminal Server Edition
operating system. It allows Windows-based terminals like the
NCD ThinSTAR 200 to run Windows NT applications remotely.
Terminal Server host
A personal computer running the Microsoft Windows NT Server
4.0, Terminal Server Edition operating system. See also Terminal
Server.
thin client
A small operating system that manages input and output
between a user’s input/output devices (keyboard, mouse and
monitor) and a server. (See thin client device.)
thin client device
Hardware running a thin client. (See thin client.)
ThinSTAR
See NCD ThinSTAR 200/300.
ThinSTAR
Management Service
See NCD ThinSTAR Management Service (TMS).
TMS
See NCD ThinSTAR Management Service (TMS).
upgrade policies
Options offered by the NCD ThinSTAR Management Service
(TMS) that determine whether, and under what conditions, the
Operating Software on NCD ThinSTAR 300s will be
automatically updated.
Windows-based
terminal
A thin client device implemented to connect with Terminal
Servers. (Also see NCD ThinSTAR 300 and Terminal Server.)
Windows NT domain See domain.
NCD ThinSTAR 300 System Administrator’s Guide
Glossary-5
Glossary
Windows NT server
A version of Windows NT that provides centralized
management and security, advanced fault tolerance, and
additional connectivity.
WinFrame
Multi-user Windows NT from Citrix Systems. Uses the Windows
NT 3.51 interface and provides connectivity for NCD ThinSTAR
terminals through the ICA protocol.
WINS
Windows Internet Naming Service, a dynamic database and
utilities that map the hostnames of Microsoft-based platforms to
their assigned IP addresses. Also see NetBIOS and DNS.
Glossary-6
NCD ThinSTAR 300 System Administrator’s Guide
Index
A
addresses
defined 2-9
DHCP, selecting 6-9
obtaining 2-9
selecting DHCP 4-5
selecting the method 6-9
static 4-5–4-10
static addresses, configuring 6-9
advanced network settings 6-11
authentication in NT domains
global 2-11
local 2-11
autostart connections 5-38–5-40
B
boot error alert tones C-4
boot error flashes C-4
C
CE (Microsoft Windows CE) 2-4
Citrix ICA Client
creating connections 5-10
global characteristics, configuring
6-16
modifying connections 5-47
selecting as the default 4-3
starting connections 5-27
clients
configuring 6-16
definition 2-2
function and components 2-4
selecting 4-3, 5-35
configuring terminals, see Setup
Wizard; Terminal Properties
Connection Manager
adding connections 5-35
autostart connection 5-38–5-40
Configuration tab, disabling 6-18
default connection 5-37
deleting connections 5-48
displaying 5-34
modifying connections 5-41
starting connections 5-24
stopping connections 5-32
connections
adding connections 5-35
autostart connection 5-38–5-40
default connection 5-37
defined 2-2
deleting 5-48
dial-up, creating 5-11–5-23
hot keys 6-19
hot keys for switching connections
6-19
ICA 5-10
low speed connection 5-5
modifying 5-41–5-47
RDP 5-3
starting 5-24–5-29
stopping 5-30–5-33
to Terminal Server hosts 5-3–5-9
to WinFrame/MetaFrame hosts
5-10
customer support A-1
NCD ThinSTAR 300 System Administrator’s Guide
Index-1
Index
D
E
DDC-compliant monitors 4-11
desktop area, see display
DHCP
automatic recovery on NCD
ThinSTAR 300 3-3
configuring on servers 3-3–3-6
enabling or disabling 6-9
installing on servers 3-4
network identifiers it can acquire
3-3
selecting 4-5
dial-up connections 5-11
creating 5-11–5-23
selecting 4-3, 6-16
specifying a protocol session 5-21
starting 5-28
stopping 5-31
upgrading over 6-17
dial-up mode, selecting 6-16
DIMMS, see memory
display
modifying appearance 6-6
refresh frequency 6-7
refresh rate 4-10, 4-11
resolution 4-10, 4-11, 6-6
safe mode C-1, C-10
unreadable, what to do C-1
Display tab 6-7
DNS (Domain Name System), see name
resolution
Domain Name System, see name
resolution services
domains
concepts 2-7–2-9
NT
user authentication 2-11
NT, definition 2-10
specifying for connection 5-7
TCP/IP 2-8
electronic mail, sending to NCD A-2
error and status messages C-5
error resolution
boot error alert tones C-4
boot error flashes C-4
error and status messages C-5
terminal does not operate C-2
unreadable display C-1
Index-2
F
factory defaults, resetting 6-3
faxing to technical support A-3
flash recovery 7-4–7-11
flashes, boot error C-4
French Terminal Server hosts 6-20
Fully Qualified Domain Name (FQDN)
2-9
G
gateway, specifying 4-8
H
help, on-line, for ThinSTAR
Management Service 7-5
hostname-to-IP address mapping 4-8,
6-11
hot keys, for switching connections
6-19
I
ICA
configuring 3-9
connections 5-10
see also Citrix ICA Client
Input tab 6-5
installing DHCP 3-4
installing NCD ThinSTAR
Management Service (TMS) 7-3
Internet domains 2-8
Internet Protocol address
NCD ThinSTAR 300 System Administrator’s Guide
Index
Inventory tab 6-23
IP address, see addresses
K
keyboard, configuring 6-5
L
LAN connection, configuring 6-17
LAN mode, selecting 6-16
low speed connections 5-5
M
Management tab 6-14
mapping hostnames to IP addresses
memory
configurations B-1
installing B-3
specifications B-2
testing B-10
MetaFrame hosts, connections to 5-10
Microsoft Terminal Server Client
creating connections 5-3
modifying connections 5-42–5-47
RDP 3-8
selecting as the default 4-3
starting connections 5-25
stopping connections 5-30
Microsoft Windows CE 2-4
modem connections 5-11
monitor, see display
mouse, configuring 6-5
N
name resolution services
choosing type 3-8, 4-8
DNS 3-6, 4-8, 6-11, 6-13
enabling 4-8, 6-11
on the server 3-6–3-8
servers, specifying 4-8
WINS 3-7, 4-8, 6-11
NCD Dial-Up Client
creating connections 5-11
modifying connections 5-47
starting connections 5-28
stopping connections 5-31
NCD Dial-Up Connection Wizard 5-12
NCD product support A-1
contacting by telephone A-4
FTP site, accessing A-3
sending electronic mail to A-2
sending faxes to A-3
World Wide Web site access A-3
NCD ThinSTAR Connection Manager,
see Connection Manager
NCD ThinSTAR Core Software 2-4
NCD ThinSTAR Management service,
see ThinSTAR Management Service
NCD ThinSTAR Operating Software
components of 2-4
configuring upgrade policy 7-4
defined 2-4
NCD ThinSTAR Setup Wizard, see
Setup Wizard
network concepts 2-7–2-9
domains 2-7–2-11
Fully Qualified Domain Name 2-9
IP addresses and hostnames
subnets 2-8
network connection, selecting type 4-3,
6-16
network identifiers, see addresses
network services, configuring
DHCP 3-3–3-6
DNS 3-6–3-8
ICA 3-9
name resolution 3-6–3-8
RDP 3-8
TCP/IP 3-2
WINS 3-7
network services, required 2-5
network speed, selecting 6-17
NT domain
NCD ThinSTAR 300 System Administrator’s Guide
Index-3
Index
global authentication 2-11
local authentication 2-11
specifying for connection 5-7
user authentication 2-11
O
Operating Software 2-4
P
prerequisites
for flash recovery 7-10
for terminal configuration 4-1
for using NCD ThinSTARs 2-12
problem-solving
boot error alert tones C-4
boot error flashes C-4
error and status messages C-5
terminal does not operate C-2
unreadable display C-1
protocol clients, see Microsoft Terminal
Server Client, Citrix ICA Client
R
RDP
configuring 3-8
see also Microsoft Terminal Server
Client
recovery service
automatic recovery 7-10
forced recovery 7-11
installing 7-3
policy 7-4
prerequisites 7-10
remote session protocol, configuring
on server 3-8
reset to defaults 6-3
resolution, display, see display
S
safe boot mode C-1, C-10
screen saver 6-8
Index-4
Setup Wizard
address assignment 4-5
client selection 4-3
displaying 4-2
network selection 4-3
using 4-2–4-12
software upgrades 7-4, 7-11
software version, viewing 6-23
starting
connections 5-24
NCD ThinSTAR 300 4-1–4-2
status, hardware and software 6-23
subnet mask, setting 4-7
subnet, definition 2-8
T
TCP/IP
configuring 3-2
domains 2-8
Fully Qualified Domain Name 2-9
technical support A-1
telephone support by NCD A-4
terminal configuration, see Setup
Wizard; Terminal Properties
Terminal Properties
addresses, configuring 6-8
Apply button
grayed out 6-3
purpose 6-3
cancelling changes 6-3
connection hot keys 6-19
Connection Manager Configure tab
6-18
display, configuring 6-6
displaying 6-1
finishing 6-3
French Terminal Server hosts 6-20
Inventory tab 6-23
keyboard, configuring 6-5
mouse, configuring 6-5
NCD ThinSTAR 300 System Administrator’s Guide
Index
name resolution service,
configuring 6-11
network connection, selecting 6-16
Network Option 6-16
network speed 6-17
OK button
grayed out 6-3
purpose 6-3
password 6-3, 6-20
resetting factory defaults 6-3
saving changes 6-3
securing 6-20
update server, specifying 6-14
Terminal Server hosts
creating connections 5-3–5-9
French 6-20
terminal-to-server communication
protocol 3-8
ThinSTAR Management Service
background 7-2
configuring 7-4
installing 7-3
on-line help 7-5
recovery of corrupted software 7-10
update server, designating 6-14
upgrade log 7-7
upgrade over dial-up connection
6-17
TMS, see ThinSTAR Management
Service
tones, error C-4
troubleshooting
boot error alert tones C-4
boot error flashes C-4
corrupted software, recovery from
7-10
error and status messages C-5
failure to connect to a host 5-25,
5-27, 5-28
terminal does not operate C-2
ThinSTAR Management Service 7-7
unreadable display C-1
U
unreadable display, what to do C-1
update/recovery service 7-3
upgrade
display on terminal 7-9
installing TMS 7-3
over dial-up connection 6-17
policy 7-4
terminal actions during upgrade 7-9
V
version, software 6-23
W
WinFrame hosts, connections to 5-10
WINS (Windows Internet Naming
Service), see name resolution services
World Wide Web site A-3
WTS Connection Wizard 5-3
NCD ThinSTAR 300 System Administrator’s Guide
Index-5
Index
Index-6
NCD ThinSTAR 300 System Administrator’s Guide
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