Aastra Dialog 5446 IP Premium User guide

USER GUIDE446 01
6/1553-DBC
08
07
2010
E8
Dialog 5446 IP Premium
IP Phone for MX-ONE™
USER GUIDE
T Wulff
twulff
Copyright
© Copyright Aastra Telecom Sweden AB 2010. All rights reserved.
Disclaimer
No parts of this publication may be reproduced, stored in retrieval
systems, or transmitted in any form or by any means, electronic,
mechanical, photocopying, recording or otherwise, without prior written
permission of the publisher except in accordance with the following
terms.
If this publication is made available on Aastra media, Aastra gives its
consent to downloading and printing copies of the content provided in
this file only for private use and not for redistribution. No parts of this
publication may be subject to alteration, modification or commercial use.
Aastra will not be liable for any damages arising from use of an illegal
modified or altered publication.
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IP PHONE FOR MX-ONE™
1
Important User Information
WARRANTY
AASTRA MAKES NO WARRANTY OF ANY KIND WITH REGARD TO
THIS MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE. Aastra shall not be liable for errors contained
herein nor for incidental or consequential damages in connection with
the furnishing, performance or use of this material.
TRADEMARK
Aastra is a registered trademark of Aastra Technologies Limited. All
other trademarks mentioned herein are the property of their respective
owners.
DECLARATION OF CONFORMITY
Hereby, Aastra Telecom Sweden AB, Box 42214,
SE-126 17 STOCKHOLM, declares that this telephone is in conformity
with the essential requirements and other relevant provisions of the
European Directive 1999/5/EC (R&TTE Directive).
Details to be found at: http://www.aastra.com.
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IMPORTANT USER INFORMATION
FCC Statement
This equipment has been tested and found to comply with the limits for
a Class B digital device, pursuant to Part 15 of the FCC rules.
These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference
to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
•
Reorient or relocate the receiving antenna.
•
Increase the separation between the equipment and receiver.
•
Connect the equipment into an outlet on a circuit different from that
to which the receiver is connected.
•
Consult the dealer or an experienced radio/TV technician for help.
HAC (Hearing Aid Compatible)
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IP PHONE FOR MX-ONE™
IMPORTANT SAFETY INSTRUCTIONS (ENGLISH)
When using your telephone equipment, basic safety precautions should
always be followed to reduce the risk of fire, electric shock and injury to
persons, including the following:
•
Do not use this product near water, for example, near a bath tub,
wash bowl, kitchen sink or laundry tub, in a wet basement or near
a swimming pool.
•
Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a risk of electric shock from lightning.
•
Do not use the telephone to report a gas leak in the vicinity of the
leak.
•
Use only the power cord indicated in this manual.
SAVE THESE INSTRUCTIONS
IMPORTANTES MESURES DE SÉCURITÉ (FRANÇAIS)
Certaines mesures de sécurité doivent être prises pendant l’utilisation
de matérial téléphonique afin de réduire les risques d’incendie, de choc
électrique et de blessures. En voici quelquesunes:
•
Ne pas utiliser l’appareil près de l’eau, p.ex., près d’une bagnoire,
d’un lavabo, d’un évier de cuisine, d’un bac à laver, dans un
sous-sol humide ou près d’une piscine.
•
Éviter d’utiliser le téléphone (sauf s’il s’agit d’un appareil sans fil)
pendant un orage électrique. Ceci peut présenter un risque de choc
électrique causé par la foudre.
•
Ne pas utiliser l’appareil téléphonique pour signaler une fuite de
gaz s’il est situé près de la fuite.
•
Utiliser seulement le cordon d’alimentation indiqué dans ce
manuel.
CONSERVER CES INSTRUCTIONS
2
INTRODUCTION
These directions for use describe the user procedures to handle the
features available for the Dialog 5446 IP phone (also known as DBC
446).
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INTRODUCTION
This document is valid for MX-ONE Telephony System -– Telephony
Switch and MX-ONE Telephony System – Telephony Server. Whenever
only one system is applicable, this is specifically stated in the document.
All the procedures, suffix digits, tone messages and times used in this
document are according to the standard application system.
Not all exchanges are equipped with all features. By categorization, it is
possible to vary the number of features assigned to each individual
extension. This can affect the display information. The person (department) responsible for telecommunications in your organization will
inform you which features that have been assigned to you.
The Dialog 5446 IP phone conforms to the H.323 and the SIP standards.
To find out which protocol is active, refer to 4.5 Software Version and
Communication Protocol on page 25.
The phone supports Dynamic Host Configuration Protocol (DHCP) for
determination of IP addresses.
***************************************
Note: Be careful not to keep credit cards near the phone, since they
may be demagnetized due to the strong magnets in the phone.
This phone can be used without lifting the handset. When stated
Lift the handset before dialing a procedure or a phone number
you can also dial directly without lifting the handset.
For more information, see 3.8.1 Using the Headset on page 20.
***************************************
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IP PHONE FOR MX-ONE™
Important Safety Instructions
Save these instructions. Read these safety instructions before use!
Note: When using your telephone or connected equipment, the
following basic safety precautions should always be followed to
reduce risk of fire, electrical shock and other personal injury.
Follow instructions in the equipment's user guide or other documentation.
Always install equipment in a location and environment for which it
is designed.
For mains powered telephones: Only operate with the mains power
voltage indicated. If you are uncertain of the type of power supplied
to the building, consult property management or your local power
company.
For mains powered telephones: Avoid placing the telephone's
power cable where it can be exposed to mechanical pressure as
this may damage the cable. If the power supply cord or plug is
damaged, disconnect the product and contact qualified service
personnel.
Headsets used with this equipment must comply with EN/IEC
60950-1 and for Australia AS/NZS 60950.1-2003.
Do not make any changes or modifications to equipment without
seeking approval from the party responsible for compliance. Unauthorized changes or modifications could void the user's authority to
operate the equipment.
Do not use the telephone to report a gas leak in the vicinity of the
leak.
Do not spill liquid of any kind on the product or use the equipment
near water, for example, near a bathtub, washbowl, and kitchen
sink, in a wet basement or near a swimming pool.
Do not insert any object into equipment slots that is not part of the
product or auxiliary product.
Do not disassemble the product. Contact a qualified service agency
when service or repair work is required.
Do not use a telephone (other than cordless type) during an electrical storm.
Disposal of the Product
Your product should not be placed in municipal waste. Please check
local regulations for disposal of electronic products.
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DIALOG 5446 DESCRIPTION
3
Dialog 5446 Description
The Dialog 5446 IP phone (also known as DBC 446) has a backlit
display with a 478 x 270 pixel color touch screen. Most features are activated from the display, and the phone is equipped with a stylus for this
purpose. For more information on the display, see 3.3 Display on page
12.
Note: Clean the phone with a cloth slightly moisten with a mild soap
solution.
Figure 1: Dialog 5446 IP: Front View
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IP PHONE FOR MX-ONE™
Figure 2: Dialog 5446 IP: Back View
All connections at the back of the phone are marked for easier identification. The tiltable stand makes it easy to connect the cables, and allows
you to adjust the angle of the phone.
Table 1 Phone Connections
Connection
Description
(Optional) The phone is powered by an external 24 V
AC/DC adapter (see details below) or, alternatively,
over a Power over Ethernet (PoE) capable hub.
If you use the external power adapter, connect one
end of the adapter to the phone connection marked
“POWER”, and the other end to a power outlet.
If you use the PoE connection, you only have to
connect the phone to the LAN.
Connect one end of the Ethernet cable to the phone
connection marked “LAN”, and the other end to a LAN
connection.
The phone conforms to the 802.1x standard for LAN
authentication.
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DIALOG 5446 DESCRIPTION
If the telephone is equipped with a gigabit Ethernet
unit (DBY 412 02) and connected to a 1 gigabit LAN, it
can be powered by a power adapter, or by a power
hub.
If the telephone has the gigabit Ethernet unit installed,
and is connected to a 10/100 megabit LAN, the
telephone has to be powered by a power adapter. The
alternative is to remove the gigabit Ethernet unit.
Connect one end of the PC cable to the phone
connection marked “PC”, and the other cable end to a
RJ45 connection on your PC.
When the phone is starting up (booting), a connected
PC will lose network connection for a few seconds.
(Optional) You can connect a headset to the phone
connection marked “HEADSET”.
Connect the handset to the phone connection marked
“HANDSET”.
USB connection. Currently not used.
Note: The phone does not work during power failure, unless powered
through a PoE.
The phone can be powered either from the network or from a 24 V
AC/DC plug-in power adapter. Only use the 24 V AC/DC plug-in adapter
(power supply) listed below, or an adapter approved by your local
retailer.
Product Number
RES 141 316/1
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Power Rating
20VA 230V/24V
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IP PHONE FOR MX-ONE™
3.1
Keypad
The phone is equipped with a standard alpha numeric keypad and 7
function keys used for the most basic telephony functions, see table
below. Most other telephony functions are invoked from the display, see
3.3 Display on page 12.
Table 2 Dialog 5446 Function Keys
Key
Function
Press the loudspeaker key to enable handsfree
connection.
Press the volume control keys to adjust the volume
level of the ring signal and incoming speech in the
handset, headset, or loudspeaker.
Press the left volume control key to turn down the
volume level, and the right volume control key to turn
up the volume level.
Press the headset key to enable headset connection.
Press and hold down the headset key for 4 seconds to
activate the headset preset mode.
Leave the headset mode by pressing the speaker key
for 4 seconds (see above).
Press the mute key to turn off the microphone in
speech state. This is useful when you do not want the
person at the other end of the line to hear what you
say to your colleague.
If you press the mute key when the phone is in idle
state, silent ringing is activated. Deactivate silent
ringing by pressing any key.
Press the clear key to disconnect an ongoing call if
you are using the handsfree mode. In idle mode, you
can press C to exit a page, expect from the internet
page.
Press the navigation key to move between display
tabs, to select menu items in a menu, and to move
between fields in a screen.
Press up, down, left, or right on the navigation key to
move between items in a display window, and press
the square in the middle of the navigation key to select
an item, to enter information you have typed, or to
confirm an action.
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DIALOG 5446 DESCRIPTION
3.2
Navigation
Typically, you can highlight and select a display item such as an option
or a setting in one of the following ways:
Highlight the item using the navigation key and select it by tapping the
Select button (or relevant button).
Highlight and select the item by tapping it with the stylus or with your
finger.
Note: To return to the previous page, press
repeatedly
Figure 3: Menu Structure
3.3
Display
In the Dialog 5446 IP phone, most functions are invoked from the
display. When you have logged on to the phone, the main page is
displayed, see below.
Note: The look of the page may vary depending on which features are
activated.
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IP PHONE FOR MX-ONE™
Figure 4: Display Menu
The top of the display contains a menu bar with tabs that each open a
page where you can access a number of services that are available for
your extension. The tabs are, from left to right, applications and settings,
name keys, messages, main page, call list, contacts, and internet.
In idle mode, and when you log on to your phone, the main page is
displayed by default. The main page contains the following information:
•
The right, central area of the page displays the date and time, as
well as the name and number of the user logged in on the extension. Icons indicate the ring volume for your extension, or that there
are messages in your mailbox (if available), as well as activated
features such as Follow me or Free on 2nd.
When you receive a call, the caller’s number and possibly name are
displayed here.
•
The left central area of the page displays status information on
certain services for your extension. It also contains information on
how an incoming has been obtained, directly or by transfer.
When you make a call, the called party’s number and possibly
name are displayed here. The called party's status (that is, free,
busy, and so on) is displayed here.
During an ongoing call, a new incoming call may be indicated by the
Line 2 button, provided that the Free on 2nd feature has been activated (available in H.323 phones only).
•
13
The bottom area of the page contains buttons as well as information on number of missed calls.
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DIALOG 5446 DESCRIPTION
3.3.1
Menu Tabs
The menu tabs appear in the menu bar at the top of the display window.
To open a page, tap the tab icon.
Tap the applications and settings tab to open the
Applications and Settings page, which contains the
sub-pages My Presence, My Settings and My
administrator Settings.
For information on presence settings, see 15.1 Presence
Settings on page 76.
For information on telephone settings, see 15.2 Telephone
Settings on page 77.
Most administrator settings are blocked from changing, but
can be viewed by the user. See 15.3 Network Settings on
page 81.
Tap the name key list tab to open the Name Keys page,
where your can store frequently used phone numbers for
easy access. For more information on Name Keys, see 6.7
Name Keys on page 37.
Tap the messages tab to open the Messages page, where
you can retrieve your messages.
Tap the telephony tab to open the Telephone page. This
page is the default screen where you make and receive
calls, set presence options, log off the phone, and so on. For
detailed information on how to make and receive calls, see 5
Incoming Calls on page 26 and 6 Outgoing Calls on page 29.
Tap the call list tab to open the Call List page.
The phone keeps a call list of 50 positions listing answered
incoming calls, outgoing calls, and missed and rejected calls.
Next to the number, you can see how calls have been made
from that number.
When you select a contact number in the call list, that
number is highlighted and appears as a button. To call the
number, tap the button. There is a position indicator showing
where in the phone book the present page is located.
In case of power failure, or if another user (extension
number) logs on from this phone, the call list is cleared. For
information on how to use the call list, see 6.5.2 Redial a
Call from the Call List on page 36.
Tap the contacts tab to open the Contacts page. For more
information on contacts, see 9 Managing Contacts on page
52.
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IP PHONE FOR MX-ONE™
Tap the web browser tab to open the Internet page where
you can enter web address you wish to load. For more
information on the web browser, see 16 Web Browser on
page 82.
3.3.2
Message Icons
On the right side of the main page, a number of message icons may
appear in different situations. The icons are described below.
System warning. Indicates reduced system access, which
means that some features may not work. Reduced system
access occur when the phone is registered to another
exchange than the usual one.
Silent ringing/mute. Indicates that the ring signal is
switched off. The icon appears in the same position as the
volume level bar.
Volume level. Depending on the mode, this icon indicates
the volume level of the ring signal, the speech level of the
ear piece, or the headset volume.
Headset. Indicates that incoming and outgoing calls will be
connected to the headset when you answer or make a call
without lifting the handset.
Incoming call. Indicates an answered incoming call.
Outgoing call. Indicates an answered outgoing call.
Missed call. Indicates a missed incoming call.
Follow me. Indicates that all incoming calls are forwarded to
another extension. Tap the icon to reset the follow-me
settings.
Message. Indicates that you have one or more unread
messages waiting. You can retrieve the messages by tapping
the message tab in the top menu bar. When you have read
the message, the icon changes so that it looks like an open
envelope.
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DIALOG 5446 DESCRIPTION
Soft keyboard. The built-in soft keyboard appears as an
icon on pages where it is possible to enter text, for example
when you want to add a contact by typing the name and
number manually. Tap the icon to enlarge the keyboard. By
tapping the keyboard buttons at the bottom of the soft
keyboard, you can change character sets, and switch
between numbers and letters.
Free on 2nd line (Available in H.323 phones only). Enables
you to receive a second incoming call.
Callback. When you call a number and receive a busy tone,
or there is no answer, you can order automatic callback for
that number. As soon as the extension or line becomes free
(or, when there is no answer, when the extension has been
used), you will be called back.
3.4
Indicator Lights
Instead of LED indicators on the phone keys, the IP phone has indicator
lights built into the display buttons. The indicator lights indicates line
status using different flash patterns, see below.
Off
Fast blinking
Steady glow with fast blinking
3.5
Indicates idle status
Indicates an incoming call
Indicates a busy line
Tones and Signals
The Ring Signals settings page contains the Ring tone and Select Ring
Melody settings. You can choose between 10 different ring tones
(between 0 and 9) and a number of ring melodies. In order to distinguish
between internal, external and call back calls, the signal you choose will
be used with different ring cadences/characteristics for each call type.
You can also distinguish between callers by giving each phone number
its own ring signal.
This section describes the ring signals and tones characteristics available in the phone.
3.5.1
Tone Characteristics
The ring tones have the following cadences depending on the meaning:
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IP PHONE FOR MX-ONE™
Dial tone
Special dial tone
Ring tone or
queue tone
Busy tone
Congestion tone
Vacant number
tone
Call waiting tone
or verification
tone
Intrusion tone
Conference tone*
Connection in
progress tone
* The conference tone can be disabled by the system administrator.
Note: The ring tones differ depending on the country where the phone
is being used.
3.5.2
Ring Signals
At an incoming call on the free on second line, the phone rings only the
first period and with a low level. This is valid for both the internal and
external ring signal.
The following types of ring signals are available:
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DIALOG 5446 DESCRIPTION
Internal ring
signal
External ring
signal
Recall signal
(Callback
reminder)
Note: The ring signals differ depending on the country where the phone
is being used.
3.5.2.1
Ringing Volume
To adjust the ring volume, press the - and + keys on the phone in idle
mode (when no call is connected), or when the phone is ringing.
3.5.2.2
Silent Ringing
Pressing the mute key when the phone is ringing or is in idle mode, activates the silent ringing mode. This means that the tone ringer will be
inactivated for incoming calls. When there is an incoming call, the Line
1 or Line 2 button is flashing. The silent ringing mode remains active
until you press any key. The silent ringing mode is indicated by the mute
icon,
.
3.6
Display Text
The text received from CSTA is shown on the left central area of the
Telephony top tab.
If any other features like Direct Diversion or Follow Me are already activated then the display information for the features is shown in the second
tab below the "Display Text" tab.
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IP PHONE FOR MX-ONE™
3.7
Handset and Speakerphone
3.7.1
Handsfree
Most features are described using the handset. However, you can
answer and make calls without using the handset.
3.7.2
Using the Handset and the Headset
In handsfree mode, you do not lift the handset to start a procedure, and
instead of replacing the handset after a call, you press the C key (Clear).
Note: Everything that works with the handset, also works with the
headset.
3.7.3
Using the Speakerphone
Using handsfree with the loudspeaker enables you to dial a number, and
monitor the progress of a call.
Note: Make sure that the phone is placed on a flat surface, otherwise
the handsfree feature may not work properly.
Answer a call
Tap the line button that indicates an
incoming call (the button's light
indicator is blinking).
Make a call
Dial the number you want to call. When
someone answers, the speakerphone
is activated. You can then either pick
up the handset, or continue to use the
speakerphone.
Clear a call
Press the C key.
Switch from speakerphone to Lift the handset.
handset
Press
Switch from handset to
speakerphone
Switch from speakerphone to
Press
headset
Switch from headset to
speakerphone
19
Press
and replace the handset.
.
.
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DIALOG 5446 DESCRIPTION
3.8
Headset
3.8.1
Using the Headset
Using a headset enables you to make and receive calls without using the
handset.
Make a call
Receive a call
Switch from headset to
handset
Switch from handset to
headset
Clear a call
3.8.1.1
Press
and dial the desired
number and. In headset preset mode,
you are not required to press the
headset key.
Press
.
Lift the handset.
Press
and replace the handset.
Press the C key.
Call Handling through the Line Buttons
By default, the phone is set to connect calls to the loudspeaker when you
answer incoming calls, or when you make calls by tapping a Line button.
This default setting is known as the loudspeaker preset mode. When you
dial a number without lifting the handset, the call is also connected to the
loudspeaker by default.
When you use a headset, you can switch to the headset preset mode to
have calls connected to the headset. If the headset preset mode is activated and you press
, the call is connected to the loudspeaker.
Activating Headset
Preset Mode
To activate the headset preset mode, press
Deactivating Headset
Preset Mode
To deactivate the headset preset mode,
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and hold down for 4 seconds. When
you hear a ring signal, and the headset icon
appears in the display to the right, the
headset preset mode is activated.
press
and hold down for 4 seconds.
When you hear a ring signal, and when the
headset icon disappears from the display to
the right, the headset preset mode is
deactivated.
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IP PHONE FOR MX-ONE™
Note: The headset preset mode can only be activated and deactivated
when the phone is in idle mode. When you lift the handset to
answer an incoming call, the call is automatically connected to
the handset, regardless of which preset mode is active.
4
Starting the Phone
4.1
Starting and Logging On
Depending on the settings in your network and telephony system, the
start up procedure may differ from phone to phone. Check the display on
your phone and read the relevant sections in this chapter to continue
with the startup procedure.
When the phone is connected to the network, your phone automatically
initiates the startup procedure when the power is connected to the
phone.
After a power failure the phone restarts automatically.
Note: During power-up, the phone display is black for a little while.
LAN access control
Your phone might require a network authentication to gain access to the
network. You then have to enter a valid user identity and password.
Note: The user identity and password used for the LAN access control
are not the same as the extension number and Personal Identification Number (PIN) or password you use to log on to the telephony system. Contact the system administrator to obtain a new
password or change an old password.
1.
On the main page, tap the Enter User ID field and enter your user
identity (typically the extension number).
If you need to edit the input, tap the Erase button.
2.
Tap the Enter password field and enter your password. If you
need to edit the input, tap the Erase button.
Note: You can enter the password from the keypad on the phone, or
from the soft keyboard in the display.
3.
Tap the Log on button to continue the startup procedure.
If your user identity and password are not accepted, an error
message is displayed. Contact your system administrator.
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STARTING THE PHONE
Continued startup procedure
After you have logged on successfully, the display shows the logon progress. When the self test, has been successfully completed, the phone
either logs on automatically, or prompts you to enter your extension
number and PIN or password.
Update software
If the system detects new software, the following display appears during
the startup procedure:
Figure 5: Software Update Screen
You have two options:
Select No to skip the update and keep the current software version.
Select Yes to start downloading the software update from the software
server. The update process takes approximately 60 seconds to
complete, and the progress is displayed on screen.
If you do nothing, the software update will start automatically after 60
seconds. In the lower right corner of the window, a counter indicates how
many seconds remain before the automatic update will start.
Note: Be careful not to disconnect the phone during the update since a
power failure during the software update will require you to restart
the update.
4.2
Logon Options
Depending on the user logon settings, your phone may require a logon.
Note: Changing the logon settings requires administrator rights.
There are three logon options:
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IP PHONE FOR MX-ONE™
Log Off Allowed: You are allowed to log on and log off the phone. This
is the most common option.
Default Number Used: The phone is always logged on with a default
number. You cannot log on or log off. This option can be used for phones
in conference rooms, receptions, and so on.
Permit Individual Log On: The phone is always logged on with a default
number, as in option 2 above, but you can log on with your own extension number and get your personal categories. This option can used in
a free seating environment.
To view which option is active in your phone, see 4.3.1 Viewing the
Logoff Restriction Settings on page 24.
When the phone is used with MX-ONE Telephony Server a PIN is used
to log on (register) to the telephony system. The following is valid:
4.2.1
•
Only digits can be used as PIN
•
It is possible for the user to change the PIN, see 15.2.8.1 Change
PIN on page 81
•
The PIN is the same as the individual authorization code, see 14.3
Authorization Code on page 63
Option 1: Log Off Allowed
The phone must be logged on (registered) to the telephony system.
When the log on screen appears, do the following:
1.
Enter your personal extension number in the Log on with field. The
extension number that was used for the last logon is automatically
displayed. To clear the field and enter a new number, tap Erase.
2.
If you are prompted for a PIN or password, enter your PIN or password in the Enter PIN or password field.
Note: You can enter the password from the keypad on the phone, or
from the soft keyboard in the display.
3.
Tap Log on. The display shows your extension number and name,
and the phone is now ready to use.
Note: If the emergency call function is disabled, the text For SOS calls,
dial 112 is not displayed. For more information on emergency
calls, see 6.3 Emergency Calls (SOS Calls) on page 35.
4.2.2
Option 2: Default Number Used
The idle mode screen is displayed, and the phone is ready to use.
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STARTING THE PHONE
Note: It is not possible to log off a phone that has been programmed for
this option.
4.2.3
Option 3: Permit Individual Log On
The phone is logged on with the default number, but you can log on with
your individual number and get your personal categories.
To log on with your personal number, do the following:
1.
On the main page, tap Log off to log off the current user.
2.
When the message Log off? appears, tap Yes to confirm. The
logon display appears.
3.
Enter your personal extension number in the Log on with field. To
clear the field and enter a new number, tap Erase.
4.
If you are prompted for a PIN or password, enter your PIN or password in the Enter PIN or password field.
Note: You can enter the password from the keypad on the phone, or
from the soft keyboard in the display.
5.
Tap Log on again. The display shows your extension number, and
the phone is now ready to use.
Note: When you log off your personal extension number, the phone
settings automatically return to the default number. Also, the
phone is automatically logged off with your individual number
during the night and logged on with the default number.
4.3
Logging Off the Phone
To log off from the phone, do the following:
4.3.1
1.
On the main page, tap the Log off button.
2.
When the message Log off? appears, tap Yes to confirm. The
logon display appears.
Viewing the Logoff Restriction Settings
Changing the logoff restriction settings requires administrator rights, but
you can view the current settings.
To view the current logoff restrictions settings, do the following:
1.
Tap
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to open the Applications and Settings page.
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IP PHONE FOR MX-ONE™
2.
Select Administrator Settings and then Log Off Restriction.
For a description of the log off restriction settings, see 4.2 Logon
Options on page 22.
Note: The logoff restriction currently selected is marked with a filled
radio button.
3.
4.4
Tap
until you return to the main page.
Free Seating
The free seating function exists by logging on an IP extension user on
any IP terminal.
Note: The free seating function by using the procedure * 11 * n # is not
applicable.
4.5
Software Version and Communication
Protocol
You can check which software version is currently installed in the phone.
You can also view which communication protocol is active: H.323 or SIP.
Note: SIP support will be available during 2008.
To view the software version and protocol, do the following:
1.
Tap
to open the Applications and Settings page.
2.
Select Administrator Settings, Information, and then Log Off
Restriction.
These are the log off restriction settings:
Protocol
Can be either H.323 or SIP.
Software version
The currently installed software version. The system automatically
checks for new software versions, and when an update is available,
a message appears during logon, asking you if you want to install it.
3.
25
Tap
until you return to the main page.
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INCOMING CALLS
5
Incoming Calls
Incoming calls are indicated by a ring signal and a presentation of name
or number or both on either line button.
The ring signal differs depending on whether the incoming call is internal
or external:
5.1
•
Internal calls are identified by one long signal followed by a long
pause.
•
External calls are identified by two short signals followed by a short
pause.
Answer Calls
An incoming call is indicated by a ring signal and a flashing indicator
lamp.
Handset: Lift the handset. The call is automatically received on Line 1.
Handsfree: Press the Line 1 button to answer without lifting the handset.
(You can then switch to the handset simply by lifting the handset.)
To reject an incoming call, tap the Reject button.
5.2
Automatic Answer
With the automatic answer feature, a call is answered automatically in
handsfree mode. This means that you get speech connection without
having to perform any action. The feature is set by the system administrator.
There are two optional settings for the automatic answer feature:
•
With delay: One ring signal is heard before the call is answered.
•
Without delay: The call is answered immediately, no ring signal is
heard.
Changing the automatic answer setting requires administrator rights, but
you can view the current settings.
To view the automatic answer settings, do the following:
1.
Tap
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icon at the top menu bar.
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IP PHONE FOR MX-ONE™
2.
5.3
Select Administrator Settings and then Auto answer. The
current setting is displayed.
Answer a Second Incoming Call
(Available in H.323 phones only)
If your phone is set to use the H.323 protocol, you have the option of
using two access lines for incoming and outgoing calls (Line 1 and Line
2) and a third access line for outgoing calls only (Inquiry). All lines have
the same extension number. This feature is called triple access line.
You normally make and receive calls on Line 1, and you make inquiry
calls by tapping the Inquiry button. Line 1 is the main line for incoming
and outgoing calls. Line 2 is reserved for incoming calls when Line 1 is
busy, and Inquiry is reserved for outgoing calls when Line 1 is busy.
When you tap line key, the ongoing call is automatically put on hold. To
terminate the ongoing call, press C before answering the second call by
tapping the line button.
Before you can use the triple access line you have to activate Free on
2nd line by tapping
in the middle right area of the display. When
Free on 2nd line is activated, a second incoming call is indicated by a
blinking Line 2 button and a presentation of number (and possibly name)
of the second caller.
5.4
Picking Up Calls
You can answer calls to your extension from another phone. This feature
is known as picking up calls.
To pick up a call, do the following:
H.323 Phones
1.
Lift the handset and wait for a dial tone.
2.
Dial the extension number and wait for a busy tone.
3.
Tap the CallPickUp button. Start the conversation.
SIP Phones
27
1.
Lift the handset and wait for a dial tone.
2.
Dial the extension number, tap the Call button, and wait for a busy
tone.
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INCOMING CALLS
3.
5.5
Press the numeric key 8 and start the conversation.
Parallel Ringing
Parallel ringing makes it possible for an incoming call to ring several
phones simultaneously and for the call to be answered on any of the
ringing phones. The main advantage is that you do not risk losing any
incoming calls.
The parallel ringing feature requires that all phones that should be
included be defined in a parallel ringing list, which is set up by the system
administrator. Only calls to a predefined main extension will be distributed to the phones on the parallel ringing list. Incoming calls to other
extensions will ring only on their respective extensions. You can deactivate parallel ringing temporarily. To answer a parallel ringing call, lift the
handset on any of the ringing phones.
5.5.1
Disabling Parallel Ringing
To temporarily deactivate parallel ringing, you activate Follow-me.
Deactivating On Your Phone
To deactivate parallel ringing on one phone in the parallel ringing list,
activate Follow-me to the main extension. For more information on
Follow-me, see 8 Call Forwarding on page 44.
Deactivating On All Phones
To deactivate parallel ringing on all phones in the list, activate Follow-me
to all extensions except the main extension. For more information on
Follow-me, see 8.1.1 Ordering Follow-me From Own Phone on page 45.
5.5.2
Restoring Parallel Ringing
To restore parallel ringing, you deactivate Follow-me.
Restoring On Your Phone
To restore parallel ringing on one phone in the list, deactivate Follow-me
to from that phone, see 8.1.2 Canceling Follow-me From Your Own
Phone on page 45.
Restoring On All Phones
To restore parallel ringing on all phones in the list, deactivate Follow-me
from these phones, see 8.1.4 Canceling Follow-me from Another Phone
on page 47.
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IP PHONE FOR MX-ONE™
6
Outgoing Calls
6.1
Making Calls
6.1.1
Calling an Extension
To make a call to another extension, do the following:
H.323 Phones
1)
Lift the handset and wait for a dial tone.
2)
Dial the desired extension number and wait for an answer.
SIP Phones
1)
Lift the handset and wait for a dial tone.
2)
Dial the desired extension number, tap the Call button, and wait for
an answer.
Note:
Note: Instead of dialing the number using the keypad, you can use
speed dialing keys. For more information, see 6.6 Speed Dialing
on page 37. (For SIP phones you always have to tap the Call
button in order to initiate a call.)
6.1.2
Calling an External Number
To make an external call, do the following:
H.323 Phones
1)
Lift the handset and wait for a dial tone.
2)
Dial the external access code and the desired external number and
wait for an answer.
SIP Phones
29
1)
Lift the handset and wait for a dial tone.
2)
Dial the external access code and the desired external number, and
tap the Call button.
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OUTGOING CALLS
Note: Instead of dialing the number using the keypad, you can use
speed dialing keys. For more information, see 6.6 Speed Dialing
on page 37. (For SIP phones you always have to tap the Call
button in order to initiate a call.)
6.1.3
Called Extension has Message Diversion Enabled
When a caller is calling to a party which has message diversion active,
the caller's display shows the absence information and the caller can
manually request to be diverted by pressing the soft key or the * key.
Otherwise the call will be terminated after a timeout.
6.2
When You Receive a Busy Tone or No
Answer
When the number you have called is busy or does not answer, you have
several options available: try again later, or order automatic callback, call
waiting, or intrusion.
6.2.1
Callback
When the number you have called is busy or does not answer, you can
request automatic callback. You can only have one callback on a busy
external line activated at the same time.
While you are waiting for a call back answer, you can make and receive
calls as usual.
You can request automatic callback in the following cases:
If the extension you have called (in your exchange or in your private
network) is busy or does not answer. You can have several callbacks
activated at the same time.
(Available in H.323 phones only) If all external lines are busy. You can
have only one callback on busy external line activated at the same time.
As soon as the extension or line becomes free (or, when there is no
answer, when the extension has been used), you will be called back.
Note: When you return to the office, you can tell the system that you are
present by lifting the handset and immediately replacing it.
6.2.1.1
Ordering Callback
To order callback, do the following:
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IP PHONE FOR MX-ONE™
H.323 Phones
1)
Tap the Callback button.
2)
Replace the handset when the callback indicator icon is highlighted.
SIP Phones
6.2.1.2
1)
Press the numeric key 6.
2)
Replace the handset when the callback indicator icon is highlighted.
3)
When the phone rings, lift the handset (or press the loudspeaker
button to use the speakerphone). You will hear the connection
tone.
Answering Callback
As soon as an external line becomes free, you will be called back. Then
lift the handset (or press the loudspeaker button to use the speakerphone). You will hear the connection tone. You have to answer within 8
seconds, otherwise the callback is cancelled. When you answer, the
system calls the number you have requested for callback
6.2.1.3
Canceling all Callbacks
To cancel all callbacks, do the following:
H.323 Phones
1)
Lift the handset and wait for a dial tone.
2)
Dial # 37 #. The callback indicator icon is turned off.
3)
Replace the handset.
SIP Phones
1)
Lift the handset and wait for a dial tone.
2)
Dial # 37 # and tap the Call button. The callback indicator icon is
turned off.
3)
Replace the handset.
This procedure cancels callbacks to internal parties, busy extensions in
private network, and busy external lines.
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OUTGOING CALLS
6.2.1.4
Canceling a Single Callback
To cancel a single callback, do the following:
H.323 Phones
1)
Lift the handset and wait for a dial tone.
2)
Dial # 37 * extension number #. The callback indicator icon is
turned off.
3)
Replace the handset.
SIP Phones
6.2.1.5
1)
Lift the handset and wait for a dial tone.
2)
Dial # 37 * extension number # and tap the Call button. The callback indicator icon is turned off.
3)
Replace the handset.
Canceling Callback when all External Lines are Busy
(Available in H.323 phones only)
To cancel a callback to one external line, do the following:
1)
Lift the handset and wait for a dial tone.
2)
Dial # 37 * route access code #.
3)
Replace the handset.
6.2.2
Callback when all External Lines are Busy
6.2.2.1
Ordering Callback when all External Lines are Busy
When all external lines are busy, you can request a callback. To request
callback, do the following:
H.323 Phones
1)
Tap the Callback button and wait for a dial tone.
2)
Dial the complete external number, part of it or no number.
3)
Dial #. The callback indicator icon is highlighted.
4)
Replace the handset.
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IP PHONE FOR MX-ONE™
SIP Phones
6.2.2.2
1)
Press the numeric key 6 and wait for a dial tone.
2)
Dial the complete external number, part of it or no number.
3)
Dial # and tap the Call button. The callback indicator icon is highlighted.
4)
Replace the handset.
Answering Callback when all External Lines are Busy
(Available in H.323 phones only)
When you try to make a call and hear a congestion tone instead of a dial
tone, it means that all external lines are busy.
As soon as an external line becomes free, you will be called back. Then
lift the handset (or press the loudspeaker button to use the speakerphone). You have to answer within 8 seconds, otherwise the callback is
cancelled. When you answer, the external number you have called is
automatically transmitted, but you may have to dial any remaining digits.
6.2.3
Call Waiting
If the calling party has activated the CallWaiting feature in their phone,
and the system administrator has configured your phone to accept CallWaiting calls, the Line 2 button blinks to indicate that a second incoming
call is waiting.
6.2.3.1
Activating Call Waiting
To send a call waiting signal to the busy number, do the following:
Tap the CallWaiting button or press the numeric 5 when you get a busy
tone.
Note: If the CallWaiting feature cannot be used due to categorization,
you will continue to hear a busy tone.
If the busy extension ignores the CallWaiting indication, you can order
automatic Callback, see 6.2.1 Callback on page 30.
6.2.3.2
Answering a Call Waiting Signal
To answer a waiting call, tap Line 2. The first call is put on hold automatically. To terminate the ongoing call, press C before answering the
second call by tapping the line button.
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OUTGOING CALLS
If you need to get through to a busy extension, you can inform the extension that there is a call waiting. Call Waiting is indicated either by a tone
(if the busy extension is an analog phone extension), or as a second call
(if the busy extension is a digital system phone or an IP phone).
Note: If the called extension does not accept Call Waiting signals, you
will continue to hear a busy tone. If the busy extension ignores
the Call Waiting tone, you can order callback.
Whether an extension can initiate or receive a Call Waiting indication is
controlled by a category, which is set by the system administrator.
6.2.3.3
Canceling Call Waiting
To cancel Call Waiting, tap
6.2.4
.
Intrusion
Depending on the authorization of your extension, you can get through
to a busy extension using the Intrusion feature, which connects you to
the ongoing call after a short tone burst.
If intrusion is not allowed for the called extension, you will continue to
receive busy tone.
Before the intrusion is performed, a warning tone is sent to the parties in
the ongoing call. As long as the three parties are connected, you will
hear a warning tone.
Note: The warning tone can by categorization be disabled, both before
and during the intrusion.
To intrude on an ongoing call at a busy extension, do the following:
H.323 Phones
Tap Intrusion.
SIP Phones
Press the numeric key 4.
6.2.5
Bypass
If you need to get through to a certain extension currently being
forwarded by follow-me or external follow-me, you can bypass the extension. This requires that you have a category for bypass. There are two
ways to order a bypass, by an extension or by assistance.
Bypass Ordered By An Extension
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IP PHONE FOR MX-ONE™
To request a bypass ordered by an extension, do the following:
H.323 Phones
1)
Lift the handset and wait for a dial tone.
2)
Dial * 60 * wanted number #.
3)
Wait for answer.
SIP Phones
1)
Lift the handset and wait for a dial tone.
2)
Dial * 60 * wanted number # and tap the Call button.
3)
Wait for answer.
Bypass Ordered by Assistance
Request assistance from the person answering the call, that is, the
answering position or the operator.
The answering position can always call the diverted extension as well as
transfer calls to the diverted extension.
6.3
Emergency Calls (SOS Calls)
(Available in H.323 phones only)
You can always make an emergency call, regardless of whether you the
phone is logged on to the exchange or not. However, the procedure
differs depending on the logon status.
When the phone is logged on
When the phone is logged on to the exchange, dial the emergency
number (SOS number).
When the phone is logged off
When the phone is logged off from the exchange, you can dial the emergency number (SOS number) provided the emergency call feature is
enabled.
Dial the emergency number and wait for an answer. After the call is
terminated, the emergency centre can call back to your phone although
it is logged off.
Note: If the emergency call feature is disabled, the SOS text is not
displayed. In that case, you have to log on the phone to be able
to make emergency calls. The feature is enabled by the network
administrator.
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OUTGOING CALLS
6.4
Individual External Line
To call an individual external line, do the following:
H.323 Phones
Dial * 0 * individual external line number # route access code and
external number.
SIP Phones
Dial * 0 * individual external line number # route access code and
external number and tap the Call button.
Note: You can store frequently used individual external line numbers as
name keys, see 6.7.2 Programming Name Keys on page 38.
6.5
Redial Calls
6.5.1
Redial an External Number
To redial the last dialed external number, do the following:
H.323 Phones
1)
Lift the handset and wait for a dial tone.
2)
Dial *** (while in idle state or with dial tone).
The last dialed external number is redialed automatically.
SIP Phones
1)
Lift the handset and wait for a dial tone.
2)
Dial *** (while in idle state or with dial tone) and tap the Call button.
The last dialed external number is redialed automatically.
6.5.2
Redial a Call from the Call List
To make a call using the call list, do the following:
1)
Lift the handset and wait for a dial tone.
2)
Tap
3)
Scroll the call list by tapping the scroll bar, or by pressing up or
down on the navigation key.
6/1553-DBC 446 01 Uen E8 2010-07-08
in the menu bar to open the call list page.
36
IP PHONE FOR MX-ONE™
4)
Select the desired contact and tap the Call button, or press the
navigation key, and wait for an answer.
Note: The call list is cleared in case of power failure or in case another
user (extension number) logs on to the same phone.
6.6
Speed Dialing
Frequently used phone numbers can be stored as speed dialing
numbers in the exchange.
6.6.1
Common Speed Dialing Numbers
External phone numbers that are of special importance and frequently
used by everybody in the company, are provided directly by the
exchange. These common speed dialing numbers consist of between 1
and 5 digits.
H.323 Phones
1)
Lift the handset and wait for a dial tone.
2)
Dial the speed dialing number.
SIP Phones
6.7
1)
Lift the handset and wait for a dial tone.
2)
Dial the speed dialing number and tap the Call button.
Name Keys
The Name Keys page contains buttons which you can program with for
quick access to frequently used numbers. When you tap a name key, the
number associated with it, is called. If the number you enter exists in the
My Dialog Contacts, the name key button will automatically display the
contact's name, or else the number.
The Name Key page can store a total of 30 contacts, arranged in two
columns per page, with five rows per column.
6.7.1
Calling Using Name Keys
To call using the name keys, do the following:
37
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OUTGOING CALLS
H.323 Phones
1)
Lift the handset and wait for a dial tone.
2)
Tap
3)
Tap the desired name key button and wait for an answer.
in the menu bar to open the Name Keys page.
SIP Phones
6.7.2
1)
Lift the handset and wait for a dial tone.
2)
Tap
3)
Tap the desired name key button, tap the Call button, and wait for
an answer.
4)
Replace the handset to clear the call.
in the menu bar to open the Name Keys page.
Programming Name Keys
Before you can program a dial by function key, make sure the phone is
logged on to the exchange. Otherwise, contact the system administrator.
To program a name key, do the following:
1.
Tap
in the menu bar to open the Name Keys page.
2.
Tap more... and select the name key button you wish to program.
3.
Enter a new or change the currently displayed number in the
Number field and tap Save to confirm.
Note: If you wish to delete the last entered character, tap the Erase
button.
6.8
Monitoring Keys
The Shortcut Keys page can be used to monitor other extension
numbers instead of, or in addition to, the name keys that you program.
The monitoring keys (MNS) service is useful for boss-secretary applications, and group functions because it allows you to answer calls to monitored extensions.
Note: The MNS service must be initiated in the exchange by the system
administrator.
The following status can be indicated on an MNS key:
•
The monitored extension is free (the indicator light is turned off).
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IP PHONE FOR MX-ONE™
•
An incoming call is received by the monitored extension (the indicator light flashes quickly and the calling party number appears in
the display, if available).
•
The monitored extension is busy (the indicator light is turned on).
•
The monitored extension has been put on common hold (the indicator light flashes slowly).
When the phone is in idle mode, it is possible to have the Shortcut Keys
page pop up automatically when there is an incoming or outgoing call on
the monitored extension.
Note: The feature is enabled by the system administrator.
When there is an incoming call on the MNS key, the number and name
(if available) of the calling party appears in the display, on the MNS key.
6.9
Number Presentation Restriction
If you do not want your name and number to be displayed to the person
you are calling, you can order number presentation restriction.
When you have ordered number presentation restriction, instead of your
name and number, the text Anonymous will appear in the display of the
phone you are calling. The number presentation restriction is valid only
for the current call. This means that you have to order it for every call
where you wish to be anonymous.
Note: Number presentation restriction might be blocked for use on your
extension. Contact your system administrator.
6.9.1
Ordering Number Presentation Restriction
To order restriction of your name and number presentation from your
phone, do the following:
H.323 Phones
1)
Dial * 42 # and wait for a dial tone.
2)
Dial the desired number.
SIP Phones
39
1)
Dial * 42 # and wait for a dial tone.
2)
Dial the desired number and tap the Call button.
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DURING CALLS
7
During Calls
7.1
Inquiry
When you have an ongoing call on Line 1, you can make an inquiry to
another extension or to an external line.
7.1.1
Making an Inquiry
To make an inquiry to a third party during an ongoing call, do the
following:
H.323 Phones
1)
Tap Inquiry. The ongoing call is automatically put on hold.
2)
Dial the extension or external number.
SIP Phones
7.1.2
1)
Tap Line. The ongoing call is automatically put on hold.
2)
Dial the extension or external number.
Referring Back
During inquiry you can switch between the ongoing call and the parked
call.
To refer back, do the following:
H.323 Phones
1)
Tap Line 1 to put the third party on hold. The first call is connected.
2)
Tap Inquiry to put the first call on hold. The third party is
connected.
3)
Repeat the procedure for the second call.
4)
Replace the handset or press C to terminate the connected call.
SIP Phones
1)
Tap Line to put the third party on hold. The first call is connected.
2)
Tap Line to put the first call on hold. The third party is connected.
3)
Repeat the procedure for the second call.
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IP PHONE FOR MX-ONE™
4)
7.2
Replace the handset or press C to terminate the connected call.
Transfer
You can transfer a call to another extension (in your exchange or private
network), to an external number, or to the operator. If you have several
parked calls, the call that was parked last will be transferred. You can to
transfer the call before or after answer.
To transfer an ongoing call to another number, do the following:
H.323 Phones
1)
Tap Inquiry and wait for a dial tone.
2)
Dial the desired extension or external number.
3)
Tap Transfer before or after answer. The parked call is transferred.
SIP Phones
1)
Tap Line and wait for a dial tone.
2)
Dial the desired extension or external number and tap Call.
3)
Replace the handset or press C before or after answer. The parked
call is transferred.
Note: If you have put more than one call on hold, the last call that was
put on hold will be transferred. If the dialed extension is busy, or
if transfer is not allowed, your phone will ring again.
7.3
Conference
You can include up to seven parties in a conference. Only the conference leader, that is the person initiating the conference, can admit participants.
Note: The conference tone might be disabled for your system.
If you have an ongoing conversation on Line 1 and want to establish a
phone conference, you will become the conference leader.
To establish a conference, do the following:
H.323 Phones
41
1)
Tap the Inquiry.
2)
Dial the number to the third party and wait for an answer.
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DURING CALLS
3)
Tap the Conference button.
4)
Repeat the procedure to add more conference members.
5)
Replace the handset or press C to leave the conference.
SIP Phones
1)
Tap the Line.
2)
Dial the number to the third party and wait for an answer.
3)
Tap the Call button.
4)
Repeat the procedure to add more conference members.
5)
Replace the handset or press C to leave the conference.
Note: A tone is heard each time a participant enters or leaves the
conference. When the conference leader leaves the conference,
the conference will continue with the other included parties. The
conversation is changed back to a normal two party connection
when there are only two parties left.
7.4
Parking
You can temporarily put the ongoing call on hold. Calls put on hold can
be resumed on your own or on another phone.
To put a call on hold, do the following:
1)
Tap the Hold button.
If you tap Inquiry or the Line button where you have the call, the
ongoing call is automatically put on hold.
2)
Replace the handset.
To put a call on common hold, do the following (only valid for H.323
phones):
Note: To put call on common hold, the extension must be MNS represented.
1.
Tap the Hold button.
If you tap Inquiry or the Line button where you have the call, the
ongoing call is automatically put on hold.
2.
Replace the handset.
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7.4.1
Resuming a Call On Hold
To resume a call that has been put on hold, do the following:
1)
7.4.2
Tap the Line button where you have the parked call.
Resuming a Call On Common Hold
(Available in H.323 phones only)
To resume a call that has been put on common hold, do the following:
1.
Tap the Line button where you have the parked call.
If the call is picked up at the MNS represented extension the call
cannot be resumed for the parked extension.
7.5
Sending Caller Identity Code at Transfer
(Available in H.323 phones only)
When you transfer a call, you can send the caller’s Identity Code (CID)
or number to the receiver’s display by dialing a feature code during an
external call.
To send a caller identity code during an ongoing external call, do the
following:
1)
Put the ongoing external call on hold by pressing Inquiry and wait
for a dial tone.
2)
Dial * 77 * caller identity code or number # (1-20 digits) and wait for
a dial tone.
3)
Call the third party.
4)
Tap Transfer to transfer number. The ongoing call is transferred
with the caller's Identity Code or number.
Note: You can only use this feature if the receiver’s phone is
programmed to handle Identity Codes. Contact your system
administrator.
7.6
Suffix Dialing (Dialing During Speech)
H.323 Phones
When communicating with and controlling a voice mail system, or when
retrieving information about your bank account through your phone, you
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CALL FORWARDING
must use Dual Tone Multi-Frequency (DTMF) signals, also known as
suffix dialing. The suffix dialing function is always active for all calls in
speech.
All digits entered are automatically converted by the exchange into
DTMF signals, which then are transmitted along the connected lines.
SIP Phones
When communicating with and controlling a voice mail system, or for
example, retrieving information through your telephone about your bank
account, you need to use Dual Tone Multi-Frequency (DTMF) signals,
this is known as suffix dialing.
The suffix dialing function is activated by:
- press the key pad digit 9
All digits entered are automatically converted by the exchange into
DTMF signals which are then transmitted along the connected lines.
8
Call Forwarding
Follow-me is a feature that lets you divert all calls to an internal extension
or to an external phone number of your choice.
8.1
Follow-me
This feature enables you to redirect incoming calls to other extensions. .
With the Follow-me feature, you can divert calls to your extension to
another extension within the private network. If, for example, you are
temporarily working in another room and want your calls to follow you to
that room, you can use the internal Follow-me feature.
When Follow-me is activated on your phone, a reminder text appears in
the display and you will hear a special dial tone each time you lift the
handset to make a call. The follow-me indicator icon is also turned on:
Note: When Follow-me is activated on your phone, you can still make
calls from the phone as usual.
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8.1.1
Ordering Follow-me From Own Phone
From the Display
To order Follow-me from the display, do the following:
1.
Tap the Presence button at the bottom of the display window.
2.
Select Follow-me.
3.
Enter the extension number of the answering position and tap OK.
The Follow-me indicator icon is highlighted.
4.
Replace the handset.
From the Keypad
To order Follow-me from the keypad, do the following:
H.323 Phones
1)
Lift the handset and wait for a dial tone.
2)
Dial * 21 * the extension number of the answering position #.
The special dial tone and the Follow-me indicator icon are turned
on.
3)
Replace the handset.
SIP Phones
1)
Lift the handset and wait for a dial tone.
2)
Dial * 21 * the extension number of the answering position # and
tap the Call button.
The special dial tone and the Follow-me indicator icon are turned
on.
3)
8.1.2
Replace the handset.
Canceling Follow-me From Your Own Phone
To cancel Follow-me from your phone, do the following:
Tap
in the right central area of the main page. The Follow-me indicator icon is turned off.
Note: You can also tap the Presence button, select Follow-me and
then Deactivate.
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CALL FORWARDING
8.1.3
Ordering Follow-me From Another Phone
You can order follow-me of your own extension number from another
telephone.
The first step is to allow that follow-me is permitted to be done from
another telephone. Do the following from your own telephone:
1)
Press Presence.
2)
Select Follow-me.
3)
Enter your own extension number.
4)
Tap the OK button.
To order follow-me from another phone:
From the Display
1)
Press Presence.
2)
Select Follow-me.
3)
Enter your own extension number * the extension number of the
new answering position.
4)
Tap the OK button.
From the Keypad
H.323 Phones
1)
Lift the handset and wait for a dial tone.
2)
Dial * 21 * own extension number * the extension number of the
new answering position # and wait for a special dial tone.
3)
Replace the handset.
SIP Phones
1)
Lift the handset and wait for a dial tone.
2)
Dial * 21 * own extension number * the extension number of the
new answering position #, tap the Call button and wait for a special
dial tone.
Note: If you do not know the extension number in advance, you can
order Follow-me to unknown extension from extension 2222.
Then dial * 21 * own extension number * own extension number
# instead.
3)
Replace the handset.
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8.1.4
Canceling Follow-me from Another Phone
To cancel Follow-me from another phone, do the following:
H.323 Phones
1)
Lift the handset and wait for a dial tone.
2)
Dial # 21 * own extension number # and wait for a dial tone.
3)
Replace the handset.
SIP Phones
8.1.5
1)
Lift the handset and wait for a dial tone.
2)
Dial # 21 * own extension number #, tap the Call button, and wait
for a dial tone.
3)
Replace the handset.
Ordering Follow-me Remotely
With this feature you can order follow-me of any extension number from
any telephone.
The prerequisite is that all the involved telephones have the right service
profile.
To order remote programming of follow-me, do the following:
H.323 Phones
1.
Lift the handset and wait for dial tone.
2.
Dial *21*extension number to divert * extension number of the new
answering position#.
3.
Wait for special dial tone.
4.
Replace the handset.
SIP Phones
47
1.
Lift the handset and wait for dial tone.
2.
Dial *21*extension number to divert * extension number of the new
answering position#.
3.
Tap the Call button.
4.
Wait for special dial tone.
5.
Replace the handset.
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8.1.6
Canceling Follow-me Remotely
To cancel remote programming of follow-me from another telephone
than the telephone with the diverted number:
H.323 Phones
1.
Lift the handset and wait for dial tone.
2.
Dial #21*diverted extension number#.
3.
Replace the handset.
The indication of the active follow-me on the telephone with the diverted
number disappears, if there is no additional diversion remaining.
SIP Phones
1.
Lift the handset and wait for dial tone.
2.
Dial #21*diverted extension number#.
3.
Tap the Call button.
4.
Replace the handset.
The indication of the active follow-me on the telephone with the diverted
number disappears, if there is no additional diversion remaining.
8.2
External Follow-me
This feature enables you to redirect incoming calls to other phone
numbers.
With the External Follow-me feature, you can forward calls to your phone
number to any external phone number you desire.
When External Follow-me is activated on your phone, a reminder text
appears in the display and you will hear a special dial tone each time you
lift the handset to make a call. The follow-me indicator icon is also turned
on.
Note: When External Follow-me is activated on your phone, you can still
make calls from the phone as usual.
8.2.1
Ordering External Follow-me from your Phone
To order external follow-me from your phone, do the following:
From the Display
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IP PHONE FOR MX-ONE™
1.
Tap the Presence button.
2.
Select the External Follow-me menu.
3.
Enter the external number and tap OK. The Follow-me indicator
icon is highlighted.
From the Keypad
H.323 Phones
1)
Lift the handset and wait for a dial tone.
2)
Dial * 22 #.
3)
Dial the route access code and external number #.
The special dial tone and the Follow-me indicator icon are turned
on.
4)
Replace the handset.
SIP Phones
1)
Lift the handset and wait for a dial tone.
2)
Dial * 22 # (display message requesting an external number) and
tap the Call button.
3)
Dial the route access code and external number #.
The special dial tone and the Follow-me indicator icon are turned
on.
4)
8.2.2
Replace the handset.
Canceling External Follow-me from your Phone
From the Display
Tap
in the right central area of the main page. The Follow-me indicator icon is turned off.
Note: You can also tap the Presence button, select External
Follow-me and then Deactivate.
From the Keypad
H.323 Phones
1)
Lift the handset and wait for a dial tone.
2)
Dial # 22 #.
The dial tone and the Follow-me indicator icon are turned off.
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CALL FORWARDING
3)
Replace the handset.
SIP Phones
1)
Lift the handset and wait for a dial tone.
2)
Dial # 22 # and tap the Call button.
The dial tone and the Follow-me indicator icon are turned off.
3)
8.2.3
Replace the handset.
Ordering External Follow-Me Remotely
With this feature you can order external follow-me of any extension
number from any telephone.
The prerequisite is that all the involved telephones have the right service
profile.
To order programming of external follow-me for another extension, do
the following:
H.323 Phones
1.
Lift the handset and wait for a dial tone.
2.
Dial *22* extension number to divert # route access code and the
external number #
3.
Wait for special dial tone.
4.
Replace the handset.
The Follow-me key is lit and the and the display shows the external
follow-me text, on the telephone that has been diverted.
SIP Phones
1.
Lift the handset and wait for dial tone.
2.
Dial *22* extension number to divert # route access code and the
external number #
3.
Tap the Call button.
4.
Wait for special dial tone.
5.
Replace the handset.
The Follow-me key is lit and the and the display shows the external
follow-me text, on the telephone that has been diverted.
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8.2.4
Canceling External Follow-me Remotely
To cancel the remote programming of external follow-me for another
extension, do the following:
H.323 Phones
1.
Lift the handset and wait for a dial tone.
2.
Dial #22* diverted extension number #.
3.
Replace the handset.
SIP Phones
8.3
1.
Lift the handset and wait for a dial tone.
2.
Dial #22* diverted extension number #.
3.
Tap the Call button.
4.
Replace the handset.
Selecting a Profile
A profile is a priority list of extension numbers where a specific user can
be reached. The profiles are predefined in the exchange and cannot be
changed by the user.
8.3.1
Selecting a Profile from your Phone
To select a profile from your phone, do the following:
8.3.2
1.
Tap the Presence button.
2.
Select the Select Profile menu. The following display appears:
3.
Enter the desired profile number and press OK on the navigation
key.
Deselecting a Profile from your Phone
To deselect a profile from your phone, do the following:
51
1.
Tap the Presence button.
2.
Select the Select Profile menu.
3.
Tap No Profile to deselect the profile.
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MANAGING CONTACTS
9
Managing Contacts
From the Contacts page you can add, edit, and search contacts.
•
You can add and edit contacts either by pressing the keys on the
phone keypad, or by tapping the keys on the built-in soft keyboard.
Activate the soft keyboard by tapping the keyboard icon.
•
When entering the name by using the keypad, the most common
letters are written above each key on the phone. To get the letter A
press key 2 once, for B press key 2 twice, to get C press key 2 three
times and so on.
•
When entering the name by using the built-in soft keyboard, to
enter digits you have to switch to the numeric keyboard by tapping
the 123 button in the lower left corner of the keyboard.
•
Press * to switch between upper and lower case, and vice versa.
•
By default, the first character you enter is written in upper case, and
the rest of the word is written in lower case. Every new word starts
with an upper case character (that is, after an entered space).
Note: You can select a different character set from the Settings page,
see 15.2.4 Language on page 79.
9.1
Microsoft® Outlook® Contacts
You can copy your Microsoft® Outlook® Contacts to your local contacts
list, the My Dialog Contacts list. The numbers will then be available in
your phone in the same way as they are stored in Microsoft® Outlook®
Contacts. My Dialog Contacts can store up to 1,000 contact entries.
Before you can copy Microsoft® Outlook® contacts, you need to install
the My Dialog 4000 Contacts application on your PC. Contact the
system administrator to obtain a link to the installation page.
9.1.1
Installing My Dialog 4000 Contacts
To install the My Dialog 4000 Contacts on your PC, do the following:
1.
On your PC, click the Install My Dialog 4000 Contacts now link to
start the installation.
2.
To complete the installation, follow the instructions on screen.
3.
Start the My Dialog 4000 Contacts application on your PC. The
following screen appears:
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IP PHONE FOR MX-ONE™
4.
Enter the phone number, password, and the IP address to the
phone.
•
The password is the same as the one you use to access the
web interface.
•
You will find the IP address in the phone's administrator
settings menu.
9.2
My Dialog Contacts
9.2.1
Retrieving Contacts
To retrieve a contact using the display, do the following:
From the Display
1)
Tap
to open the Contacts page.
2)
Select My Dialog Contacts.
3)
Retrieve the desired contact by tapping the key with the contact's
initial letter until the contact is displayed.
Scroll the contacts list by tapping the scroll bar, or by pressing up
or down on the navigation key.
4)
Select the desired contact and tap the Call button to initiate the call.
From the Keyboard
To retrieve a contact using the keyboard, do the following:
1)
Press one of the numeric keys 2 - 9 and hold down for 2 seconds.
The phone book displays the first entry starting with the first letter
represented by the key you pressed. If, for example, you press and
hold down the numeric key 2 for 2 seconds, the phone book entries
starting with the letter B are displayed.
Scroll up and down in the contacts list by pressing up or down on
the navigation key.
9.2.2
2)
To call the number displayed, tap the Call button or press in the
middle of the navigation key, and wait for an answer.
3)
Replace the handset to clear the call.
Adding an Entry in My Dialog Contacts
To add a contact, do the following:
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CORPORATE DIRECTORY
1.
Tap
to open the Call List page.
2.
Select AddContact and enter the number you wish to add.
3.
Click Save to make the contact available in the phone.
Note: Numbers beginning with the digit 0 are preceded by the digit or
digits required to reach an external line. The digits can also be
stored by adding the country code number after a plus sign, for
example +46 8 719 0000.
9.2.3
Editing an Entry in My Dialog Contacts
To edit a contact's name or number, do the following:
9.2.4
1.
Tap
to open the Contacts page.
2.
Select My Dialog Contacts and tap more....
3.
Select the contact you wish to edit and tap Edit.
4.
Make the changes you want and tap Save.
Deleting an Entry in My Dialog Contacts
To delete a contact, do the following:
10
1.
Tap
to open the Contacts page.
2.
Select My Dialog Contacts and tap more....
3.
Select the contact you wish to delete and tap Delete.
4.
Tap OK to confirm the deletion, or Cancel to cancel the deletion.
Corporate Directory
The corporate directory, which holds all contacts in your organization,
resides on a corporate directory server. When you search a contact in
the corporate directory, a request is sent to the corporate directory
server, which returns a list of names that matches the search. You can
then choose to view the contact details, to call the contact, or to add it to
your personal contacts.
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10.1
Searching a Contact in the Corporate Directory
To search a contact in the corporate directory, do the following:
1.
Tap
- Corporate Directory - Select. The page with search
criteria is shown.
2.
Tap on one of the input field and enter the search criteria and press
Search.
To search a name, enter the last name first, then the first name,
adding a space between the last and first names.
Example: To search for all persons with a last name starting with B
and a first name starting with S, enter “b s”.
To search only a first name, add a space before the name.
Example: To search for all contacts with the first name of Susan,
enter a space followed by the name, that is, “Susan”. All contacts
called Susan are displayed, as are all contacts called Susanne.
3.
The search result is displayed and can for example be shown as:
Go back to the idle menu.
Go back to the previous page.
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PRESENCE INFORMATION
Go forward to the next page.
Stop searching.
Refresh the screen.
Go to the search home page.
View the alphanumerical keyboard.
4.
You can call by tapping on the number for the wanted contact.
It is also possible to view the details by tapping on Details.
From Details it is also possible to add the contact into the Personal
Contact by tapping on Add to contacts.
Note: Depending on the type of Corporate Directory system used, the
display can look different and how to enter the seach criteria can
also differ.
11
Presence Information
The presence information feature allows you to specify an absence
reason, including Lunch, Busy in office, Busy out of office, Vacation,
Sick, Meetings, and Off duty. Callers will then be informed of your whereabouts. The absence reason is displayed to the exchange operator. For
some of the absence reasons, you are prompted to specify the return
time.
Note: As a reminder, you will hear a special dial tone when you lift the
handset when you have enabled absence. A text message is also
visible in the display.
You can make calls as usual although you have enabled absence.
11.1
Selecting an Absence Reason
To activate the absence feature from your phone, do the following:
1.
Tap the Presence button and then the Absence reason button.
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11.2
2.
Select an absence reason and enter date or time of return (if
required).
3.
Tap OK. The Follow-me indicator icon is highlighted.
Canceling Absence
To cancel the absence feature from your phone, tap
the display window.
to the right in
Alternatively, you can do the following:
1.
Tap the Presence button and then the Absence Reasons button.
2.
Tap No Absence. The Follow-me indicator icon is turned off.
12
Messages
12.1
Voice Mailbox
You may be connected to a Voice Mail application. Contact your system
administrator for more information and see separate instructions for the
application. The Voice Mail application allows you to leave a voice
message to the caller when you are unable to answer calls, for example,
when out of office, in a meeting, and so on. The caller can then leave a
message in your mailbox. When you return to your office you can enter
your mailbox and listen to the received messages. If you use the
Personal Number feature, it is recommended to program Voice Mail as
the last answering position for all search profiles.
If using the H.323 protocol, when you have one or more messages
waiting, you can enter the voice mailbox by tapping
to the right in
the display.
If using SIP, when the envelope icon is lit, dial the number to the voice
mail system and listen to your message.
12.2
Manual Message Waiting (MMW)
The Manual Message Waiting (MMW) feature allows you to send a
message waiting signal to an extension that does not answer when you
call.
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MESSAGES
To call the party that requested MMW, tap the Message button. A call is
initiated to the number that requested message waiting. After answer
you have to dial the procedure to cancel manual message waiting so the
indicator icon is turned off.
When you are calling the party that requested manual message waiting,
the number appears in the display.
12.2.1
Ordering Manual Message Waiting Indication
To order manual message waiting to another extension, do the following:
H.323 Phones
1)
Lift the handset and wait for a dial tone.
2)
Dial * 31 * extension number #.
3)
Replace the handset.
SIP Phones
12.2.2
1)
Lift the handset and wait for a dial tone.
2)
Dial * 31 * extension number # and tap the Call button.
3)
Replace the handset.
Responding to MMW Indication from own Extension
To respond to manual message waiting at your own extension, do the
following:
H.323 Phones
1)
Lift the handset and wait for a dial tone.
2)
Dial * 32 #, or dial the number of the message retrieval center.
3)
Replace the handset.
SIP Phones
1)
Lift the handset and wait for a dial tone.
2)
Dial * 32 # and tap the Call button, or dial the number of the
message retrieval center.
3)
Replace the handset.
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12.2.3
Canceling MMW Indication to another Extension
To cancel manual message waiting to another extension, do the
following:
H.323 Phones
1)
Lift the handset and wait for a dial tone.
2)
Dial # 31 * extension number #.
3)
Replace the handset.
SIP Phones
12.2.4
1)
Lift the handset and wait for a dial tone.
2)
Dial # 31 * extension number # and tap the Call button.
3)
Replace the handset.
Canceling MMW Indication at own Extension
To cancel manual message waiting at your own extension, do the
following:
H.323 Phones
1)
Lift the handset and wait for a dial tone.
2)
Dial # 31 #.
3)
Replace the handset.
SIP Phones
59
1)
Lift the handset and wait for a dial tone.
2)
Dial # 31 # and tap the Call button.
3)
Replace the handset.
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GROUP FEATURES
13
Group Features
13.1
Group Call-pick-up
The group call-pick-up feature allows any member of a group to answer
any individual calls to the members of that group.
13.1.1
Own Group
If you are a member of a call-pick-up group, you can answer calls to any
other member (extension) in the group:
H.323 Phones
1)
Lift the handset and wait for a dial tone.
2)
Dial * 8 # to answer the call.
SIP Phones
13.1.2
1)
Lift the handset and wait for a dial tone.
2)
Dial * 8 # and tap the Call button to answer the call.
Alternative Answer Group
One call-pick-up group can serve as an alternative group for another
call-pick-up group. You are only able to answer calls to the alternative
group, provided there are no calls to your own group:
H.323 Phones
1)
Lift the handset and wait for a dial tone.
2)
Dial * 8 # to answer the call.
SIP Phones
1)
Lift the handset and wait for a dial tone.
2)
Dial * 8 # and tap the Call button to answer the call.
The group call-pick-up feature allows any member of a group to answer
any individual calls to the members of that group.
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13.2
Group Hunting
An internal group hunting number is a common directory number for a
group of extensions. Calls to the group will be indicated at a free extension in the group.
13.2.1
Answering a Group Call
A group call is answered in the normal way.
13.2.2
Leaving a Group Temporarily
By making follow-me to your own extension number you can leave an
internal group hunting group temporarily. To do that, do the following:
H.323 Phones
1)
Lift the handset and wait for a dial tone.
2)
Dial * 21 * own extension number #.
The special dial tone and the follow-me indicator icon are turned on.
3)
Replace the handset.
SIP Phones
1)
Lift the handset and wait for a dial tone.
2)
Dial * 21 * own extension number # and tap the Call button.
The special dial tone and the follow-me indicator icon are turned on.
3)
13.2.3
Replace the handset.
Reentering the Group
To reenter an internal group hunting group, you have to cancel the
follow-me to your own extension number. To do this, do the following:
H.323 Phones
1)
Lift the handset and wait for a dial tone.
2)
Dial # 21 #.
The dial tone and the follow-me indicator icon are turned off.
3)
61
Replace the handset.
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OTHER USEFUL FEATURES
SIP Phones
1)
Lift the handset and wait for a dial tone.
2)
Dial # 21 # and tap the Call button.
The dial tone and the follow-me indicator icon are turned off.
3)
Replace the handset.
14
Other Useful Features
14.1
Account Code
An account code is a code that makes it possible to charge a call to an
account number, and to prevent unauthorized calls from the phone.
Usually the account code must be entered before the destination
number.
14.1.1
General
It is possible to set account code preferences for extensions and the
external numbers for least cost routing. There are two categories, forced
and optional account code dialing.
•
Forced. The user is required to dial a valid account code
before the destination number. The call is rejected unless a
valid code has been provided.
•
Optional. The user is not required to dial an account code
before the destination number. The call is accepted in either
case.
Note: An account code can be linked to ongoing calls, incoming as well
as outgoing. Previously stored account codes will then be overwritten.
14.1.2
Dialing the Account Code before a Call
To dial the account code before dialing the destination number, do the
following:
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H.323 Phones
1)
Lift the handset.
2)
Dial * 61 * account code #,
where 61 is the standard function code for using account code. If
provided, a dial tone is received.
3)
Dial the external number.
4)
Replace the handset to end the call.
SIP Phones
1)
Lift the handset.
2)
Dial * 61 * account code #,
where 61 is the standard function code for using account code. If
provided, a dial tone is received.
3)
Dial the external number and tap the Call button.
4)
Replace the handset to end the call.
Note: If the account code category is forced and no account code has
been entered, or the entered account code is invalid, the call is
rejected.
14.2
Alarm Extension
An alarm extension is assigned characteristics similar to an alarm
centre. All calls to such an extension are automatically granted intrusion
access if the extension is busy. Up to seven callers can be connected to
the alarm extension at the same time.
An alarm extension cannot be assigned to an IP phone, but it is possible
to call an alarm extension from an IP phone.
14.3
Authorization Code
The authorization code is used for applying a certain authority level or
class of service to the phone. Without such a code, the phone can be
used only at the lowest level of the system.
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14.3.1
General
Each authorization code has a Call Information Logging (CIL) code
linked to it. The CIL code is used as the calling party's identity.
Each authorization code also has a common category or common
service profile linked to it. When you make a call using an authorization
code, the category or common service profile is used instead of the
extension profile.
There are two types of authorization code, common and individual, that
differ in functionality.
•
Common authorization code
The common authorization code does not have to be affiliated with
any directory number in the system, although it can be limited to
one phone. The common authorization code cannot be changed by
the user.
The common authorization code provides two different functions:
•
–
Locking and unlocking of an extension. A locked extension
uses a lower common category code or common service
profile.
–
Authorization code dialing. The calling party may use other
categories or service profiles than those specified for the
extension.
Individual authorization code
The individual authorization code is always affiliated with a directory number in the system.
The individual authorization code provides three different functions:
–
Locking and unlocking of an extension. A locked extension
uses a lower common service profile.
–
Authorization code dialing. The calling party may use other
categories or service profiles than those specified for the
extension.
–
Changing of authorization code. The authorization code user
may change the code from the phone.
Using Last Number Redial (LNR) on external calls after dialing with
common or individual authorization code:
•
An unlocked extension is allowed to use LNR without a call
discrimination check.
•
A locked extension is only allowed to use LNR together with a call
discrimination check.
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14.3.2
Common Authorization Code Procedures
If the extension you are using has a common authorization code associated with it, you need to follow the procedures below in order to make
calls, and lock and unlock the extension.
14.3.2.1
Dialing From an Extension With a Common Authorization Code
To make a call from an extension with a common authorization code, do
the following:
H.323 Phones
1)
Dial * 72 * authorization code #.
72 is the standard function code for common authorization code
dialing.
2)
When you hear a verification tone, continue to dial the external
number.
SIP Phones
1)
Dial * 72 * authorization code # and tap the Call button.
72 is the standard function code for common authorization code
dialing,
2)
When you hear a verification tone, continue to dial the external
number.
The authorization code call will be accepted only if the authorization
code is valid.
The common service profile that is associated with the authorization
code will be used. If the authorization code is not verified, the default
common service profile is used instead.
If the category or common service profile of the authorization code is too
low for dialed external number, the call is rejected.
14.3.2.2
Locking an Extension with a Common Authorization Code
To lock an extension with a common authorization code, do the
following:
H.323 Phones
1)
Dial * 73 * authorization code #.
73 is the standard function code for common authorization code
locking and unlocking.
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2)
When you hear a verification tone, the extension is locked.
SIP Phones
1)
Dial * 73 * authorization code # and tap the Call button.
73 is the standard function code for common authorization code
locking and unlocking.
2)
When you hear a verification tone, the extension is locked.
The extension will be locked provided that the authorization code is
valid, that the CIL code corresponds to the extension's directory number,
and provided that the extension is not already locked by either a
common authorization code or an individual authorization code.
If no authorization code is provided, calls from a locked extension will
use the default common service profile.
If a valid authorization code is provided, calls from a locked extension will
use the common service profile associated with the authorization code.
14.3.2.3
Unlocking an Extension with a Common Authorization Code
To unlock an extension with a common authorization code, do the
following:
H.323 Phones
1)
Dial # 73 * authorization code #.
73 is the standard function code for common authorization code
locking and unlocking.
2)
When you hear a verification tone, the extension is unlocked.
SIP Phones
1)
Dial # 73 * authorization code # and tap the Call button.
73 is the standard function code for common authorization code
locking and unlocking.
2)
When you hear a verification tone, the extension is locked.
The extension will be unlocked only if the CIL code corresponds to the
extension's directory number, and if is not locked by an individual authorization code.
If no authorization code is provided, calls from an unlocked extension will
use the common category or common service profile programmed for
the extension.
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14.3.3
Individual Authorization Code Procedures
If the extension you are using has an individual authorization code associated with it, you need to follow the procedures below in order to make
calls, to lock and unlock the extension, and to change the authorization
code.
14.3.3.1
Dialing With an Individual Authorization Code from Own Telephone
To make a call from an extension with an individual authorization code,
do the following:
H.323 Phones
1)
Dial * 75 * authorization code #.
75 is the standard function code for individual authorization code
dialing.
2)
When you hear a verification tone, continue to dial the external
number.
SIP Phones
1)
Dial * 75 * authorization code # and tap the Call button.
75 is the standard function code for individual authorization code
dialing.
2)
When you hear a verification tone, continue to dial the external
number.
The authorization code call will be accepted only if the authorization
code is valid.
If the category of the authorization code is too low for the dialed external
number, the call is rejected.
14.3.3.2
Dialing with an Individual Authorization Code from Another Telephone
To make a call from an extension with an individual authorization code
(using another phone), do the following:
H.323 Phones
1)
Dial * 75 * authorization code * DIR #.
75 is the standard function code for individual authorization code
dialing, and
DIR is your own directory number.
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2)
When you hear a verification tone, continue to dial the external
number.
SIP Phones
1)
Dial * 75 * authorization code * DIR # and tap the Call button.
75 is the standard function code for individual authorization code
dialing, and
DIR is your own directory number.
2)
When you hear a verification tone, continue to dial the external
number.
The authorization code call will be accepted only if the authorization
code is valid and verified.
If the category of the authorization code is too low for the dialed external
number, the call is rejected.
14.3.3.3
Locking an Extension with an Individual Authorization Code
To lock an extension with an individual authorization code, do the
following:
H.323 Phones
1)
Dial * 76 * authorization code #.
76 is the standard function code for individual authorization code
locking and unlocking.
2)
When you hear a verification tone, the extension is locked.
SIP Phones
1)
Dial * 76 * authorization code # and tap the Call button.
76 is the standard function code for individual authorization code
locking and unlocking.
2)
When you hear a verification tone, the extension is locked.
The extension is locked only if the authorization code is valid and the
extension is not already locked by either a common authorization code
or an individual authorization code.
If no authorization code is provided, calls from a locked extension will
use the default common service profile (if it is a generic extension), or
the minimum common category (if it is another extension).
If a valid authorization code is provided, calls from a locked extension will
use the common category or common service profile linked to the authorization code.
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14.3.3.4
Unlocking an Extension with an Individual Authorization Code
To unlock an extension with an individual authorization code, do the
following:
H.323 Phones
1)
Dial # 76 * authorization code #.
76 is the standard function code for individual authorization code
locking and unlocking.
2)
When you hear a verification tone, the extension is unlocked.
SIP Phones
1)
Dial # 76 * authorization code # and tap the Call button.
76 is the standard function code for individual authorization code
locking and unlocking.
2)
When you hear a verification tone, the extension is unlocked.
The extension is unlocked only if the authorization code is valid and if the
extension was locked with individual authorization code.
If no authorization code is provided, calls from an unlocked extension will
use the common category or common service profile programmed for
the extension.
14.3.3.5
Changing the Individual Authorization Code
The individual authorization code can only be changed from your own
phone.
To change the individual authorization code for an extension, do the
following:
H.323 Phones
1)
Dial * 74 * previous authorization code * new authorization code #.
74 is the standard function code for changing of individual authorization code.
2)
69
When you hear a verification tone, the individual authorization code
has been changed.
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SIP Phones
1)
Dial * 74 * previous authorization code * new authorization code #
and tap the Call button.
74 is the standard function code for changing of individual authorization code.
2)
When you hear a verification tone, the individual authorization code
has been changed.
Note: The authorization code will be changed only if the previous authorization code is valid.
14.4
Direct In-dialing
Direct In-dialing is a feature that enables direct routing of incoming
external calls to predefined extensions or groups. Usually, the exchange
has a direct in-dialing feature, enabling external subscribers to call you
directly without having to go through the operator.
Note: A call that is not serviced by a predefined extension can be
rerouted to an operator or an alternate answering position.
14.5
Emergency State
In case of emergency, the operator is authorized to put the exchange
into an emergency state. In this situation, the exchange properties and
rules as configured for emergency state prevail.
In emergency state, only extensions with the appropriate category will be
permitted to initiate calls. If you have not been assigned this category
and try to make a call, you will not receive a dial tone.
14.6
General Deactivation
General deactivation enables you to cancel features using one single
command. The following features are canceled with the general deactivation feature:
•
Callback. All callback missions are cancelled.
•
Follow-me and External follow-me
•
Manual Message Waiting and Message Diversion
•
Flexible night service
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To request a general deactivation, do the following:
H.323 Phones
1)
Lift the handset and wait for a dial tone.
2)
Dial # 001 #.
3)
Replace the handset.
SIP Phones
14.7
1)
Lift the handset and wait for a dial tone.
2)
Dial # 001 # and tap the Call button.
3)
Replace the handset.
Hot-line (Non-dialed Connection)
You can define an extension number as a direct hot-line number.
To make a call from this type of phone, do one of the following:
H.323 Phones
•
Lift the handset.
•
Press a Line key.
SIP Phones
Hot-line is not applicable for SIP phones.
A call is automatically generated to a predefined number (either an
extension number or an external subscriber number).
The only call that can be placed from this type of line is the direct hot-line
call.
14.8
Least Cost Routing
Least cost routing (LCR) is a feature that automatically selects the least
expensive way to connect an external call.
The LCR feature can be accessed by dialing the Least Cost Routing
Access Code (LAC).
By using LAC you will automatically be routed over the least expensive
route available. You cannot choose the route yourself, this is done automatically by the LCR feature.
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Note: The least expensive way is not always the shortest distance.
14.8.1
Making an Outgoing Call using LAC
To make a call using LAC, do the following:
H.323 Phones
1)
Lift the handset.
2)
Dial the LAC.
If provided, a dial tone is received.
3)
Dial with the external number.
If no free trunk is selected, you will hear a busy tone.
You enable on-hook queuing by dialing the suffix digit for callback
to the busy route.
If the selected route is marked as expensive, you will receive an
Expensive Route Warning Tone which enables you to stop further
call routing.
4)
Replace the handset to end the call.
SIP Phones
1)
Lift the handset.
2)
Dial the LAC and tap the Call button.
If provided, a dial tone is received.
3)
Dial with the external number.
If no free trunk is selected, you will hear a busy tone.
You enable on-hook queuing by dialing the suffix digit for callback
to the busy route.
If the selected route is marked as expensive, you will receive an
Expensive Route Warning Tone which enables you to stop further
call routing.
4)
14.9
Replace the handset to end the call.
Malicious Call Tracing
Can only be used when the phone is used with MX-ONE Telephony
Server.
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The Malicious Call Tracing (MCT) feature allows you to signal to the
public switched phone network (PSTN) that you have received a malicious call, before the call is disconnected. If the calling subscriber clears
the call, the external line can be held for a limited period of time, during
which you can invoke the feature. This information is used by the PSTN
to record information about the origin of the call (that is, by printing out
the calling party's number, date, time, and so on.).
14.9.1
Ordering Malicious Call Tracing
To order MCT, do the following:
H.323 Phones
3.
Tap Hold to put the call on hold and then dial *39#
4.
A text and a tone message indicate whether the request has been
accepted or rejected.
SIP Phones
14.10
5.
Tap Line to put the call on hold and then dial *39#
6.
The system acknowledges with a tone message indicating if the
MCT request was accepted or rejected.
Night Service
The console is set in either day service mode or night service mode.
During night service, incoming external calls are transferred to a designated extension or group of extensions. Night service mode is used
outside business hours.
14.10.1
Night Service Common
Common night service means that all incoming calls are routed to one
designated extension. Calls are answered in the normal way.
14.10.2
Night Service Individual
Individual night service means that one or more external lines in the
exchange are routed to the designated extension. Calls are answered in
the normal way.
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14.10.3
Night Service Flexible
Flexible night service means that the operator can re-route calls to a
certain extension during restricted hours.
Flexible night service permits you to select an external line and connect
it directly to Line 1 or 2 on your phone.
This is convenient when you expect important calls after office hours and
wish to get them without delay. Details about external line numbers can
be obtained from the operator.
Note: Flexible night service is only available for manual lines.
Activating flexible night service
To activate flexible night service, do the following:
H.323 Phones
1)
Lift the handset and wait for a dial tone.
2)
Dial * 84 * route number * external line number #.
3)
Replace the handset.
SIP Phones
1)
Lift the handset and wait for a dial tone.
2)
Dial * 84 * route number * external line number # and tap the Call
button.
3)
Replace the handset.
Deactivating flexible night service
To deactivate flexible night service, do the following:
H.323 Phones
1)
Lift the handset and wait for a dial tone.
2)
Dial # 84 #.
3)
Replace the handset.
SIP Phones
Deactivating flexible night service
To deactivate flexible night service, do the following:
1)
Lift the handset and wait for a dial tone.
2)
Dial # 84 # and tap the Call button.
3)
Replace the handset.
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Note: The flexible night service is automatically deactivated one hour
after the exchange has been switched back into day service (if
the service has been active for at least one hour). This way you
do not have to be concerned about forgetting to deactivate the
flexible night service for your extension.
14.11
Personal Number
With a personal number, you can activate and deactivate profiles. The
current active profile appears in the display of your own phone. If no
profile is active, the display shows the normal idle state.
Each personal number can have up to five profiles with the names
Profile 1, Profile 2, Profile 3, Profile 4 and Profile 5. The profile names
cannot be changed.
In most cases the personal number is the same number as your directory
number.
You are recommended to use Aastra Communication Assistant for
setting up personal number profiles. To change the contents of the
profile or the Aastra Communication Assistant, contact the system
administrator.
14.11.1
Activating Personal Number from your own Extension
H.323 Phones
Dial * 10 * Profile #.
SIP Phones
Dial * 10 * Profile # and tap the Call button.
14.11.2
Canceling Personal Number from your own Extension
H.323 Phones
Dial # 10 #.
SIP Phones
Dial # 10 # and tap the Call button.
To change the active profile, the same procedure is used with the new
profile number.
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14.12
Personal Number Key Monitoring (PEN Key)
PEN key is used to activate or de-activate personal number list 1 on
other extensions.
A typical example where this feature is used is in a boss secretary application; the telephone of the boss is monitored by the telephone of the
secretary. The secretary can by pressing the PEN key on her telephone
avoid any calls on the telephone of the boss and receive all these calls
on her own telephone.
14.13
Recorded Voice Announcement (RVA)
In certain call situations you may listen to recorded voice announcements, RVAs.
15
Settings
15.1
Presence Settings
The page My Presence includes a number of presence settings that you
can adjust according to your preferences.
To open the My Presence page, do the following:
15.1.1
1.
Tap the
icon at the top menu bar and select My Presence.
2.
The following settings are displayed on the My Presence page:
•
Select Profile. See 8.3 Selecting a Profile on page 51.
•
Follow me. See 8.1 Follow-me on page 44.
•
External Follow me. See 8.2 External Follow-me on page 48.
•
Absence reasons. See 11 Presence Information on page 56.
•
Free on 2nd line. See 15.1.1 Activating Free on 2nd Line on
page 76.
Activating Free on 2nd Line
The simplest way to activate the Free on 2nd line feature, is to press
.
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Alternatively, you can activate the feature by doing the following:
15.2
1.
Tap the Presence button at the bottom of the main page and select
Free on 2nd line.
2.
Select Yes and tap Save.
3.
Tap
until you return to the main page.
Telephone Settings
The page My Settings includes a number of telephone settings that you
can adjust according to your preferences.
To open the My Settings page, do the following:
15.2.1
1.
Tap the
icon at the top menu bar and select My Settings.
2.
The following settings are displayed on the My Settings page:
•
Programmable keys. See 15.2.1 Programmable Keys on
page 77.
•
Ring Character. See 15.2.2 Ring Character on page 77
•
Time & Date. See 15.2.3 Time and Date on page 78
•
Language. See 15.2.4 Language on page 79
•
Backlight. See 15.2.5 Backlight on page 80
•
Option Unit. See 15.2.6 Option unit on page 80.
•
Hearing Level. See 15.2.7 Hearing level on page 80.
•
Password. See 15.2.8 Password or PIN Page on page 81
Programmable Keys
(Available in H.323 phones only)
The Programmable Keys page includes three keys that are predefined:
Line 1, Line 2, and Inquiry. You can change the ring signal for these
keys.
15.2.2
Ring Character
The ring signal setting contains the Ring Character setting. You can
choose between 10 different ring tones (between 0 and 9) and a number
of ring melodies. Ring melodies can also be downloaded from the web.
In order to distinguish between internal, external and call back calls, the
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signal you choose will be used with different ring cadences for each call
type. You can also distinguish between callers by giving each phone
number its own ring signal.
15.2.2.1
Setting the Ring Character
Ring tones are generated by a tone ringer in the phone loudspeaker.
To change the ring tone, do the following:
1.
From the My Settings page, select Ring Signals.
2.
Select Ring tone. The current setting is displayed.
3.
Tap Select to change the current settings.
4.
Enter a number between 0 and 9 in the desired ring tone field.
Select a field by tapping it, or by pressing up or down on the navigation key. You can choose between the following formats:
5.
15.2.3
•
Set new ring tones for incoming and outgoing calls and callback calls
•
Set incoming external call signal
•
Set incoming internal call signal
•
Set Call Back ring signal
Tap Save to confirm the change and return to the previous page.
Time and Date
The time and date are updated automatically through the exchange, but
you can adjust the format in which the time and date are displayed.
15.2.3.1
Changing the Time Format
To change the time format, do the following:
1.
From the My Settings page, select Time & Date.
2.
Select Time Format.
3.
Select a time format. Available options are the 24 hour and 12
hour formats.
4.
Tap Select to confirm the setting and return to the previous page.
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15.2.3.2
Changing the Date Format
To change the date format, do the following:
15.2.4
1.
From the My Settings page, select Time & Date.
2.
Select Date Format.
3.
Select a date format. Example: ww dd mmm yyyy can be expressed
as Fr 30 Mar 2007.
4.
Tap Select to confirm the setting and return to the previous page.
Language
You can change the language used in the display texts, and you can also
change the character set, that is, the alphabet used for text that you
enter. The system administrator defines which languages are available.
Note: Before you can change the language settings, make sure the
phone is logged on to the exchange, and that the desired
language is available. Contact the system administrator if your
phone is not logged on to the exchange, or if you cannot find the
desired language.
15.2.4.1
Changing the Display Menu Language
To change the display text language, do the following:
15.2.4.2
1.
From the My Settings page, select Language.
2.
Select Display Menus to change the language of the displayed
texts.
3.
Select a language. Available options are English, French, German,
Spanish, Italian, Swedish, Danish, and Norwegian.
4.
Tap Select to confirm the selection and return to the previous page.
Changing the Keypad Characters
To change the keypad characters, do the following:
79
1.
From the My Settings page, select Language.
2.
Select Keypad Characters to change the character set of the input
texts.
3.
Select a character. Available options are Default (Latin), Cyrillic,
and Greek.
4.
Tap Select to confirm the selection and return to the previous page.
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15.2.5
Backlight
To change the display backlight, do the following
1.
From the My Settings page, select Backlight.
2.
Drag the backlight bar to the desired position by tapping the desired
position, or by pressing left or right on the navigation key.
3.
15.2.6
•
Drag the bar to the right to increase the backlight level.
•
Drag the bar to the left to decrease the backlight level.
Tap Save to confirm the selection and return to the previous page.
Option unit
The option unit DBY 420 01/1 is an optional accessory to be installed
under your telephone set. The unit is used to connect either an extra bell
outside your room, or a busy signal lamp outside your door.
To check or set the option unit for extra bell or for busy signal, do the
following:
1.
From the My Settings page, select Option Unit.
2.
Select a setting. Available options are Extra bell, Busy signal lamp,
and Combined extra bell & busy lamp.
3.
Tap Save to confirm the selection and return to the previous page.
Note: If you do not tap Save, the phone automatically returns to idle
about 30 seconds after the last key press.
15.2.7
Hearing level
15.2.7.1
Setting the Hearing Level
It is possible to get increased hearing level in the handset and the
headset.
To set the hearing level, do the following:
1.
From the My Settings page, select Hearing Level.
2.
Select a setting. Available options are Standard and Increased.
3.
Tap Save to confirm the selection and return to the previous page.
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15.2.8
Password or PIN Page
Select My Settings and then the Password or PIN page. This menu is
used for the following:
15.2.8.1
•
The user can change the PIN used as when registering the phone
to the system.
•
If the user does not use a PIN or password, it is possible to hide the
PIN or password menu in the display when the phone registers.
Change PIN
This option is only available if the phone is used with MX-ONE Telephony Server.
15.2.8.2
1.
Select Change PIN.
2.
Enter your current PIN, enter your new PIN and confirm the new
PIN.
3.
Tap Save.
Show Password Menu
Available options are No Password and Use Password.
1.
Select one of the options No Password or Use Password
2.
Tap Save to confirm the setting.
If the system requests a password for the corresponding extension
number and the password presentation menu is set to No Password,
the password menu will still be displayed in the phone when registering
the phone to the telephony system.
15.3
Network Settings
The Network page includes a number of network settings that require
administrator rights. However, you can view most of these settings,
although you cannot change them.
To open the Network page, tap the
icon at the top menu bar,
select Administrator Settings and then Network. The Network page is
displayed with all settings greyed out.
The page Administrator Settings includes a number of settings that
you are not allowed to change; these settings require administrator
rights.
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WEB BROWSER
16
Web Browser
The Dialog 5446 IP phone has a built-in web browser which can be
accessed from the menu bar at the top of the display window.
16.1
Opening the Web Browser
To open the web browser, do the following:
1.
Tap
in the menu bar to open the Internet page, see below.
2.
Tap in the input field to activate it and enter a valid web address.
The requested page starts loading.
Note: For faster downloading, you are recommended to use only web
pages that are optimized for mobile phones.
16.2
Using the Web Browser
The built-in web browser contains a number of icons which you use to
navigate the web, to handle bookmarks, and to exit the current page or
the browser:
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IP PHONE FOR MX-ONE™
The go/exit button. Tap to go to the web address you have
entered in the address field at the top of the Internet page.
The bookmark button. Tap to open the list of bookmarks.
The back navigation button. Tap to return to the last web
page you viewed.
The next navigation button. Tap to go to one of the pages
you have previously viewed.
The stop navigation button. Tap to stop loading a requested
page.
The reload navigation button. Tap to reload the currently
requested page.
The home navigation button. Tap to go to the start page.
The add bookmark button. Tap to bookmark the current
page. Bookmarks you create are automatically stored in a
bookmark list.
The display keyboard button. Tap to enlarge the display
keyboard in order to enter text using it.
16.3
Exiting the Web Browser
To exit the web browser, do the following:
1.
83
Tap the go/exit icon in the lower left corner of the screen. A
message appears asking if you wish to disconnect.
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WEB INTERFACE
2.
. Tap Yes to confirm and return to the main page with the menu bar
at the top.
Note: If you wish to continue browsing the web, tap No.
17
Web Interface
You can access your IP phone from the web browser in your PC, and
manage your phone remotely.
Before you can access the telephone's web interface, you need to enter
your telephone's web or IP address in the web browser's address field,
see below.
17.1
Accessing the Telephone's Web Interface
To access the telephone's web interface, do the following:
17.2
1.
To find out which web address or IP address the phone has, go to
the Settings page and select Network.
2.
The Web address and IP address options show the web and IP
addresses of the IP phone in parentheses.
3.
Enter the web address or the IP address in the address field of the
web browser in your PC.
4.
Start using the features in the web interface, see next section.
Using the Telephone through the Web Interface
To be able to use the telephone's features through the web interface, do
the following:
1.
Log on to the phone by entering a PIN or password in the PIN or
Password text box.
Use the same PIN or password as for the logon to the telephony
system. If you have no logon PIN or password, it is not possible to
log on to the web interface. The PIN must be 4 digits or more.
2.
Click on the Log on button.
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IP PHONE FOR MX-ONE™
Note: If you have forgotten your password, contact the system administrator.
3.
Click the plus signs to open the sub menus.
4.
Click on the desired feature. You can select among the following
features:
Contacts.
Select if you want to add or delete entries.
Call list
Select if you want to delete the call list.
Settings
Includes the options Programmable keys, Hearing Level, and Ring
Character.
5.
18
Click Log off to exit.
Troubleshooting
This section describes common operational problems and warnings, and
suggests actions to solve the problems.
Table 3 Common problems, their causes and solutions
Trouble
85
Cause
Solution
The message “No
connection to
network” appears
There is no
connection to the
LAN
Check the LAN cable
between the LAN
port and the phone.
The phone is locked
There is disturbance
in the LAN.
Restart the phone by
pressing the C
(clear), mute, and #
keys simultaneously
for 2 seconds.
The access warning
triangle appears in
the display
There is disturbance
in the LAN or in the
exchange.
Although some
features may not
work, the phone can
still be used for
making and receiving
calls. If the trouble
persists, contact the
system administrator.
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LIST OF FEATURES AND PROCEDURES
Trouble
19
Cause
Solution
You receive a
congestion tone
when you dial an
area code
You are not allowed
to call the area code.
Call the operator and
ask for help to
establish the call.
The phone does not
work properly
The network settings
may be incorrectly
configured.
Contact your system
administrator.
List of Features and Procedures
4 Features and Procedures on page 86 summarizes the procedures for
the H.323 version of the Dialog 5446 IP phone. For the SIP version of
the phone you also have to tap the Call button at the end of the procedure. For details, see the descriptions in the previous sections.
Table 4 Features and Procedures
Features
ACCOUNT CODE
Procedure
*61*account code#
AUTHORIZATION CODE
Common code:
increase CoS
*72*authorization code#
lock extension
*73*authorization code#
unlock extension
#73*authorization code#
Individual (regional) code, RAC:
increase CoS
*75*authorization code#
lock extension
*76*authorization code#
unlock extension
#76*authorization code#
change code
*74*prev code*new code#
AUTOMATIC CALLBACK
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86
IP PHONE FOR MX-ONE™
-
-
to order:
- busy extension or no reply
Press key 6
- busy external line
Press key 6
to cancel:
- busy extension or no reply
#37*extension number#
- busy external line
#37*external number#
- all ordered callbacks
#37#
BYPASS
*60*B-number#
CALL PICK UP
-
individual
Press key 8
-
group
*8#
CALL WAITING
-
not applicable
COMMON SPEED DIALING
NUMBERS
see List of speed dialing
numbers
CONFERENCE
Press key 3
EXTERNAL FOLLOW-ME
87
-
to order
*22#route access code and
external number#
-
to cancel
#22#
-
to order from another
extension
*22* extension number to
divert # route access code
and external number#
North America: *23*
extension number to divert #
route access code and
external number#
to cancel from another
extension
#22* diverted extension
number #
North America: #23* diverted
extension number #
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LIST OF FEATURES AND PROCEDURES
FOLLOW-ME
-
to order from own extension
*21*B-number#
-
to cancel from own extension
#21#
-
to cancel from answering
position
#21*A-number #
-
to order new follow-me
position
*21*A-number*C-number#
-
to order from another
extension
*21*extension
number to divert * number of
follow-me position#
-
to cancel from another
extension
#21*diverted extension
number#
GENERAL DEACTIVATION
#001#
INQUIRY
-
to initiate
Line/Hold
-
to revert to original party
Let other party hang-up, and
the original party will
call-back
INTRUSION
Press key 4
LAST EXTERNAL NUMBER
REDIAL
***
MANUAL MESSAGE WAITING
-
to order
*31*extension number#
-
to cancel
#31#
NIGHT SERVICE
Universal
8
Flexible
-
to order
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*84*route number* external
line number#
88
IP PHONE FOR MX-ONE™
-
20
to cancel
#84#
NUMBER PRESENTATION
RESTRICTION
*42# B-number
REBOOT
Press the keys C, mute and #
simultaneously for at least
one second
SOFTWARE VERSION
Press the keys C, *and 4
simultaneously for at least
one second
TRANSFER
Press key C or hang up
handset
Telephony Function Codes
This section describes the country specific function codes used in
MX-ONE that are relevant for the Dialog 5446 IP phone.
The following application systems are concerned: Australia, Austria,
Belgium, Brazil, China, Denmark, Export, Finland, France, Germany,
Hong Kong A-law, Hong Kong My-law, Indonesia, Ireland, Italy,
Malaysia, Mexico, The Netherlands, New Zealand, North America,
Norway, Korea, Saudi Arabia, Singapore, South Africa, Spain, Standard,
Sweden, Switzerland, and United Kingdom.
Suffix codes are entered as written. They can only be used for SIP
phones. For H.323 phones you use dedicated keys.
Service codes are entered for activation, such as* code #, as well as for
deactivation, such as # code #.
Table 5 Standard and Alternative codes
Standard
codes
Alternative codes
Alternation on Inquiry
N/A
Sweden: R
Conference
3
Function
Suffix codes (only for SIP)
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TELEPHONY FUNCTION CODES
Intrusion
4
France: 8
New Zealand: 8
Sweden: 8
Call Waiting Indication
5
France: 6
New Zealand: 6
Sweden: 4
Call Back
6
France: 5
New Zealand: 5
Sweden: 5
Common Parking or Individual
Call Pick-up
8
France: 4
New Zealand: 4
Sweden: 6
Service Codes
General Deactivation
001
Choice of Language
08
Ordering or Cancellation of
Active List (Personal Number)
10
Follow Me
21
United Kingdom: 2
External Follow Me
22
North America: 23
Ordering or Cancellation of
Interception Message
23
North America: 24
Print Interception Message
26
Sweden: N/A
Manual Message Waiting
31
Cancellation of Message
Waiting
31
North America: 56
Automatic Call Back,
Cancellation
37
North America: 6
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North America: 0
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IP PHONE FOR MX-ONE™
Malicious Call Tracing
39
Calling Line Identification
Restriction Per Call
42
By-pass of Diversion
60
North America: 1
Account Code Predialing
61
Finland: 71
Norway: 71
Authorization Code Predialing
72
Germany: 75
The Netherlands: 75
North America: 6
Sweden: 75
Lock/Unlock Common
Authorization Code
73
Change Individual
Authorization Code
74
Dial With Individual
Authorization Code
75
North America: 71
Germany: 72
The Netherlands: 72
Sweden: 72
Lock/Unlock Individual
Authorization Code
76
Customer Identity Storage
77
Answer on Group Call
Pick-up, and Answer on Night
Time Connection (* and # in
the service code can be
excluded)
8
Ordering of Night Time
Connection
84
North America: 8
Repetition of the Last External
Number Dialed
***
Finland: **0
Finland: 0
North America: 59
Sweden: 0
Sweden: **0
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TELEPHONY FUNCTION CODES
Conference
Maximum number of parties
when external lines are
connected
8
Maximum number of parties in
a conference
8
Maximum number of public
trunk lines in a conference
8
North America: 6
Maximum number of external
lines in a conference
8
North America: 6
Selection of a specific line
within a route
0
North America: 3
Conference
3
North America: 4
Day/night status for the
exchange
80
Emergency switching
90
PBX Operator Service Codes
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