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Matrox® Maevex™ 5100 Series
Maevex 5150 Encoder • Maevex 5150 Decoder
User Guide
20176-301-0160
2014.01.15
Contents
About this user guide ............................................................................................. 5
Using this guide .......................................................................................................................................5
More information ....................................................................................................................................5
Overview ................................................................................................................. 6
Features ....................................................................................................................................................6
Hardware supplied ...................................................................................................................................7
Hardware required (sold separately) ......................................................................................................7
Optional hardware (sold separately) ......................................................................................................7
Installation overview ...............................................................................................................................8
Connecting your Maevex Encoder and Decoder units ......................................... 9
How it works ............................................................................................................................................9
Setting up your Maevex environment ..................................................................................................10
Adding an encoder or a decoder unit to your environment .................................................10
Managing your passwords .....................................................................................................................10
Environment password ...........................................................................................................10
Unit password .........................................................................................................................10
Changing a password ..............................................................................................................11
Connection overview .............................................................................................................................12
Maevex 5150 Encoder – Back .................................................................................................12
Maevex 5150 Decoder – Front ................................................................................................13
Maevex 5150 Decoder – Back .................................................................................................13
Connector descriptions ........................................................................................................................14
Step-by-step connection setup ..............................................................................................................15
Maevex 5150 Encoder .............................................................................................................15
Maevex 5150 Decoder .............................................................................................................18
Daisy chaining your decoder units .......................................................................................................20
Resetting your unit ................................................................................................................................21
Validating your Maevex setup .............................................................................. 22
Description of LEDs ..............................................................................................................................22
Network connector .................................................................................................................22
Encoder/Decoder ....................................................................................................................22
Validating network discovery ................................................................................................................23
Multiple subnet support .........................................................................................................23
Validating video and audio quality .......................................................................................................23
Using pass through or confidence preview ............................................................................24
Matrox Maevex 5100 Series – User Guide
2
Installing Matrox PowerStream ............................................................................ 25
Before you begin ....................................................................................................................................25
Obtaining Matrox PowerStream ............................................................................................25
Selecting the proper software .................................................................................................25
Installing your software .........................................................................................................................25
Matrox PowerStream software ............................................................................ 26
Accessing Matrox PowerStream ............................................................................................................26
Accessing Matrox PowerStream help ....................................................................................................26
Troubleshooting .................................................................................................... 27
What to do if you have a problem .........................................................................................................27
Common problems and solutions ........................................................................................................27
Product information .............................................................................................. 38
Specifications .........................................................................................................................................38
Maevex Encoder ......................................................................................................................38
Maevex Decoder ......................................................................................................................39
Power consumption and supply voltage ................................................................................39
Audio ......................................................................................................................................40
Environmental .........................................................................................................................40
Networking support ..............................................................................................................................41
Notes .......................................................................................................................................................41
Digital flat panel and source compatibility ..........................................................................................41
Appendix A – Providing adequate airflow ........................................................... 42
Appendix B – Mounting your units ...................................................................... 43
Mounting guidelines ..............................................................................................................................43
Mounting your Maevex encoder or decoder units horizontally .........................................................43
Maevex encoder .......................................................................................................................44
Maevex decoder .......................................................................................................................44
Mounting your Maevex decoder units vertically .................................................................................45
Left side mount .......................................................................................................................45
Right side mount .....................................................................................................................46
Mounting your Maevex decoder units on VESA mounts ....................................................................46
Mounting to a 75 or 100 mm mounting space ......................................................................47
Mounting to a 200 mm mounting space ...............................................................................47
Customer support ................................................................................................. 48
Matrox Web ............................................................................................................................................48
Technical support ..................................................................................................................................48
3
Matrox Maevex 5100 Series – User Guide
Information we need ..............................................................................................................48
Firmware package ..................................................................................................................................48
View your warranty information ..........................................................................................................48
Register your Matrox product ...............................................................................................................49
Matrox Maevex 5100 Series – User Guide
4
About this user guide
Your Matrox user guide provides information on connecting and using your Matrox hardware. For
information on Matrox PowerStream software features and options, see the help file included with
your PowerStream software.
Using this guide
This guide assumes you’re familiar with basic functions like click, right-click and double-click, and
that you’re familiar with the basics of the operating system you’re using. Also, we use the following
conventions:
„ Bold for headings and for references to text that appears on-screen.
„
Italics for file names, paths, publication titles, and new terms.
„
Bold Italics for emphasis.
„
Keyboard keys in square brackets, with a plus sign separating keys that you press
simultaneously. For example: press [Ctrl]+[Alt]+[Del] to start Windows Task Manager.
„
Arrows (“Æ”) to separate ordered directions. For example, “click OK Æ Close Æ OK” is
the same as “click OK, then click Close, then click OK”.
„
Green for cross-references. If you’re viewing online, click green text to jump to what’s
being referenced.
More information
We provide additional information in help and Readme files. Be sure to check for any last-minute
release notes included with your product. Also, check the Matrox Web site
(www.matrox.com/graphics) for the latest Matrox software, technical support, and product
information.
5
Matrox Maevex 5100 Series – User Guide
Overview
Thank you for purchasing a Matrox Maevex Series product. Matrox Maevex is a video distribution
over IP solution that consists of one or more encoder units and one or more decoder units capable of
extending video and audio over a standard IP network.
Features
„
Your Matrox Maevex products support the following features:
„
Wide-screen and standard aspect ratios
„
Downscale streams locally before distributing them over the network to lower
bandwidth consumption
„
Scaling and cropping features enable flexible display of source content on the Decoder
output
„
Open encoding to enable non-Maevex software decoding through VLC® player software
„
Standard 10/100/1000Mb Ethernet networks
„
Decoder integrated network switch allows for Maevex daisy chaining, network
extension, and redundant network topology
„
Matrox PowerStream software allows for multiple instances and remote management of
the Maevex network
„
HDMI® or analog audio support
„
Pass through and confidence preview on Encoder
„
PowerStream auto-detection and discovery of Maevex units on subnet (DHCP server
required)
„
Password protection
For more information on PowerStream controls and options, see Matrox PowerStream help.
Matrox Maevex 5100 Series – User Guide
6
Hardware supplied*
„
Maevex 5150 Encoder – Encoder unit, 1 power supply, 1 DVI to HDMI adapter, 1 CAT
5e network cable (6 ft/1.8 m), 1 analog audio cable.
„
Maevex 5150 Decoder – Decoder unit, 1 power supply.
Hardware required (sold separately)
Maevex 5150 Encoder –
„
Shielded HDMI cable (Source to encoder unit)
Maevex 5150 Decoder –
„
Network cable (CAT 5, 5e, 6, or 7)
„
Shielded HDMI cable
Optional hardware (sold separately)
Depending on your connection setup, you may also need any of the following hardware:
Maevex 5150 Encoder –
„
Network cable (CAT 5, 5e, 6, or 7)
„
Shielded HDMI cable (Encoder unit to monitor)
„
VGA cable
„
Analog audio cable (Audio out)
Maevex 5150 Decoder –
„
Analog audio cable (Audio out)
„
DVI to HDMI adapter
* The hardware supplied with your Matrox product may vary depending on the SKU or part number of your product. For more
information, contact your Matrox representative.
7
Matrox Maevex 5100 Series – User Guide
Installation overview
To install your Matrox product:
1
Connect your product – see “Connecting your Maevex Encoder and Decoder units”, page
9.
2
Validate your setup – see “Validating your Maevex setup”, page 22.
3
Install the software – see “Installing Matrox PowerStream”, page 25.
Matrox Maevex 5100 Series – User Guide
8
Connecting your Maevex Encoder and
Decoder units
How it works
Matrox Maevex Encoder and Decoder units work in conjunction to provide unicast (one-to-one) or
multicast (one-to-many) streaming over an IP network. Using Matrox PowerStream software, you
can manage your entire Maevex network from a single system.
A Matrox Maevex environment is made up of four (4) elements connected to a network:
Source
Maevex Decoder
Maevex Encoder
Controller system
9
„
Source – A video source connected to an encoder. For example, a source can be a media
player, computer system, or camera.
„
Maevex Encoder – An encoder is needed for each source in your Maevex environment.
An encoder can transmit to a single decoder or to multiple decoders.
„
Maevex Decoder – A decoder is needed for each output in your environment. A
computer system using VideoLAN® VLC media player as a video player can also be used
to decode the signal from an encoder.
„
Controller system – A system connected to the network and running Matrox
PowerStream. A controller system can also be a source.
Matrox Maevex 5100 Series – User Guide
Setting up your Maevex environment
Before connecting your units, we recommend you:
„
Have a DHCP (Dynamic Host Configuration Protocol) server
„
Have a DNS (Domain Name System) server
„
Have a controller system
„
Use at least one output device (monitor or HDTV) to preview your video sources
„
Make sure all devices (Maevex units and controller system) are on the same subnet
„
Have at least one video source
Adding an encoder or a decoder unit to your environment
To avoid potential problems, before you add a decoder or an encoder unit to your Maevex
environment, perform a factory reset of your unit to reset the IP address, password, and any other
settings that may prevent you from using the unit in your environment. For more information, see
“Resetting your unit”, page 21.
Managing your passwords
In a Maevex environment, your PowerStream software, Maevex Encoder unit, and Maevex Decoder
unit use passwords for secure communication. There are two types of passwords: the environment
password and the unit password. These passwords are managed through PowerStream.
Environment password
A Maevex environment has a single password that allows PowerStream access to the units in that
environment. An environment password is case-sensitive and can be between 6 and 8 alphanumeric
characters long.
When you start PowerStream for the first time, you need to provide the environment password.
„
In a new environment, the environment password is used for all the units detected by
PowerStream.
„
In an established environment, use the password already entered for that environment.
Unit password
Each unit has its own password.
When a new unit is added to the environment, it has no password. You need to manually update that
unit password to match the environment password.
Matrox Maevex 5100 Series – User Guide 10
If the environment password doesn’t match a unit password, that unit is listed as Access denied. Also,
you won’t be able to access the properties of that unit.
Changing a password
If a unit in your environment is listed as Access denied in PowerStream, you must change the unit
password to match the environment password. To change the password for one unit, click the Change
Password icon (
) in the upper margin of the unit tile.
If all the units in your environment are listed as Access denied, you need to change your environment
password. To change the password for all your units, open the Settings panel, then click Change
Password.
For accessible units, changing the environment password also changes the unit password to the new
environment password.
11 Matrox Maevex 5100 Series – User Guide
Connection overview
Maevex 5150 Encoder – Back
5V DC
LAN1
power (network)
VGA
(monitor)
HDMI Out
(monitor)
RS-232
(source)
HDMI In
(source)
Line Out
USB
(controller
system)
Line In
(source)
Matrox Maevex 5100 Series – User Guide 12
Maevex 5150 Decoder – Front
RS-232
(monitor)
USB
Maevex 5150 Decoder – Back
5V DC
power
Line Out
HDMI
(monitor)
LAN1/LAN2
(network or
decoder unit)
13 Matrox Maevex 5100 Series – User Guide
Connector
Encoder
Decoder
Connector descriptions
5V DC power
9 9
Required
encoder
connection
Description
Connect the 5V DC power supply included with
your product to this connector. While the 5V DC
power supply is connected to the unit and
electrical socket, the power LED ( ) is active
(not black).
For more information on LEDs, see “Description
of LEDs”, page 22.
9 Connect a digital monitor to this connector. If
your digital monitor has a DVI connector, you
need an HDMI to DVI-D adapter to connect
your monitor to this connector.
Note: To connect to this connector, you need a
shielded HDMI cable.
HDMI
HDMI In
9
Connect your video source to this connector.
If your video source doesn’t support HDMI
output, use an HDMI adapter to connect it to
your encoder unit.
If your video source has a DVI connector, use
the DVI to HDMI adapter included with your
Maevex product to connect it to your encoder
unit.
Note: To connect to this connector, you need a
shielded HDMI cable.
HDMI Out
9
Optional – Connect a digital monitor to this
connector. If your digital monitor has a DVI
connector, you need an HDMI to DVI-D adapter
to connect your monitor to this connector.
Note: To connect to this connector, you need a
shielded HDMI cable.
LAN1
LAN2
9 9 Connect a network cable to this connector.
Note: You can only use the second network
9 connector on the decoder to daisy chain
decoder units.
Line In
9
Line Out
9 9 Optional – Connect your analog audio output
device (such as speakers) to this connector.
RS-232
9 9 Currently unsupported.
SD™ Card
Optional – Connect the analog audio output of
your video source to this connector. If you’re
using HDMI audio input, this connector is
disabled.
Line In or
HDMI In with
audio
9 Currently unsupported.
Matrox Maevex 5100 Series – User Guide 14
Encoder
Decoder
Connector
USB
9 9 Currently unsupported.
VGA
9
Required
encoder
connection
Description
Optional – Connect an analog monitor to this
connector. For local viewing of uncompressed
video from your video source.
Step-by-step connection setup
This section guides you through the step-by-step connection setup of your Maevex 5150 Encoder and
Decoder units.
Maevex 5150 Encoder
1
Connect your video input
Connect your video source to the HDMI In
connector on your encoder unit.
If your video source doesn’t support HDMI
output, use an HDMI adapter to connect
your video source to your encoder unit.
HDMI monitor
cable
If your video source has a DVI connector,
use the DVI to HDMI adapter included with
your Maevex product to connect your video
source to your encoder unit.
Note: To connect a source to this connector, you need a shielded HDMI cable.
If your video source uses a display resolution higher than 720p60, we recommend you use
a certified high-speed HDMI cable.
15 Matrox Maevex 5100 Series – User Guide
2
Connect to your network
Connect a network cable to the LAN 1
connector on your encoder unit.
Network
cable
3
Connect your analog audio
input (optional)
Connect the analog audio output of your
video source to the Line In (
) connector
on your encoder unit.
Audio cable
4
Connect your video output
(optional)
If you’re connecting a digital monitor to
your unit, connect the monitor cable to the
HDMI Out connector on your encoder unit.
If your monitor doesn’t support HDMI
output, use an HDMI adapter to connect it
to your encoder unit.
Note: To connect your monitor to this
connector, you need a shielded HDMI
cable.
HDMI monitor
cable
If the video output of your unit uses a
display resolution higher than 720p60, we
recommend using a certified high-speed
HDMI cable.
Matrox Maevex 5100 Series – User Guide 16
If you’re connecting an analog monitor to
your unit, connect your monitor cable to the
VGA connector on your encoder unit.
Note: In PowerStream, while your encoder
is set to Pass through as the local output
method, the VGA connector is disabled.
VGA cable
5
Connect your analog audio
output (optional)
Connect your analog audio output device
(such as speakers) to the Line Out (
)
connector on your encoder unit.
Note: When PowerStream is set to pass
through as the local output method, this
connector only outputs audio received by
the Line In connector.
6
Audio cable
Connect your power supply
Connect your power supply included with
your product to the 5VDC connector on
your encoder unit. While the 5V DC power
supply is connected to the unit and electrical
socket, the power LED ( ) is active (not
black).
For more information on LEDs, see
“Description of LEDs”, page 22.
Power cable
WARNING: To avoid damaging the power connector on your
unit or on your power cable when unplugging a unit, firmly hold
the power connector, pull back the connector on the cable, then
carefully remove the power cable.
17 Matrox Maevex 5100 Series – User Guide
After connecting your Maevex encoder unit, we recommend you validate your connection setup
before you continue (see “Validating your Maevex setup”, page 22). After you validate your setup,
install your Matrox software (see “Installing Matrox PowerStream”, page 25).
Maevex 5150 Decoder
1
Connect your video output
Connect a digital monitor to the HDMI
connector on your decoder unit.
If your digital monitor doesn’t support
HDMI output, use an HDMI adapter to
connect it to your decoder unit.
Note: To use this connector, you need a
shielded HDMI cable.
HDMI monitor
cable
If the video output of your unit uses a
display resolution higher than 720p60, we
recommend using a certified high-speed
HDMI cable.
2
Connect to your network
Connect a network cable to either the LAN 1
or LAN 2 connector on your decoder unit.
Note: You can only use the other network
connector on your decoder to daisy chain
decoder units. For more information, see
“Daisy chaining your decoder units”, page
20.
Network
cables
Matrox Maevex 5100 Series – User Guide 18
3
Connect your analog audio
output (optional)
Connect your analog audio output device
(such as speakers) to the Line Out (
)
connector on your decoder unit.
Audio cable
4
Connect your power supply
Connect your power supply included with
your product to the 5VDC connector on
your decoder unit. While the 5V DC power
supply is connected to the unit and electrical
socket, the power LED ( ) is active (not
black).
For more information on LEDs, see
“Description of LEDs”, page 22.
Power cable
WARNING: To avoid damaging the power connector on your
unit or on your power cable when unplugging a unit, firmly hold
the power connector, pull back the connector on the cable, then
carefully remove the power cable.
After connecting your Maevex decoder unit, we recommend you validate your connection setup
before you continue (see “Validating your Maevex setup”, page 22). After you validate your setup,
install your Matrox software (see “Installing Matrox PowerStream”, page 25).
19 Matrox Maevex 5100 Series – User Guide
Daisy chaining your decoder units
You can daisy chain the network connections for your decoder units by connecting one decoder to
another.
Maevex Decoder unit
Maevex Decoder unit
Maevex Decoder unit
Network
When daisy chaining decoders, consider the following:
„
Some DHCP servers may encounter problems when assigning an IP address to a new
decoder daisy chained to an existing decoder in your Maevex environment. To avoid
potential problems, we recommend you first connect a new decoder directly to the
network. You can daisy chain the new decoder to a decoder in your Maevex environment
after the decoder is assigned an IP address through DHCP.
„
When daisy chaining network connections, the maximum number of decoders
connected together is ten (10). Depending on your hardware and network settings, the
number of decoders you can daisy chain on the same network jack may be lower.
Matrox Maevex 5100 Series – User Guide 20
Resetting your unit
To reset a Decoder or Encoder unit, press and hold the Reset button on your unit with the tip of a
paper clip:
„
Reboot – Holding for less than 2 seconds reboots your unit and keeps your settings. This
keeps all your unit settings, including the IP address and password.
„
Factory reset – Holding for more than 5 seconds (until the LED turns amber) reboots
your unit and restores the factory settings. This resets all unit settings, including the IP
address and password.
21 Matrox Maevex 5100 Series – User Guide
Validating your Maevex setup
After connecting your Maevex units, we recommend you validate your connection setup, network
discovery, and the quality of your audio and video sources before you continue.
Description of LEDs
The network connector LEDs and power LED ( ) on your Maevex units provide information that
can help you troubleshoot your Matrox product.
Network connector
The network connectors on your Matrox Encoder and Decoder unit use
indicator lights (LEDs) to provide information on the network activity
and presence. The following describes the different network connector
LEDs.
Network
activity
Network
presence
LED color
Network activity
Network presence
No LED (black)
No data transfer in progress
or no network detected.
No communication
established.
Green (flashing)
Data transfer in progress.
—
Orange
—
Network communication
established.
Encoder/Decoder
The power LED (
) on your Matrox Encoder or Decoder unit provides information on the status
of your unit. The following describes the power LED on your Maevex unit.
LED color
Encoder
Decoder
No LED (black)
Unit isn’t powered.
Unit isn’t powered.
Green/Red (flashing)
Unit is initializing.
Unit is initializing.
Green
Unit is ready.
Unit is ready.
Green (flashing)
Encoding and streaming.
Decoding network stream.
Red (flashing)
No valid audio/video input
signal detected.
Unit isn’t in use.
Red
Fatal error detected.
Fatal error detected.
Amber
Unit reset to factory default.
Unit requires maintenance.
Unit reset to factory default.
Unit requires maintenance.
Amber (flashing)
Configuring or updating
firmware.
Configuring or updating
firmware.
Matrox Maevex 5100 Series – User Guide 22
Validating network discovery
Maevex units are initially assigned their IP addresses through DHCP (Dynamic Host Control
Protocol). After connecting your devices, we recommend verifying that all your devices are discovered
by the network.
Windows 8/7 – To make sure all your units are discovered by the network:
„
„
Windows 8 – From the Start screen, go to All Apps Æ Windows System Æ File Explorer
Æ Network. Under Other Devices, make sure all the Maevex units connected are listed.
Windows 7 – Click Start Æ Acessories Æ Windows Explorer Æ Network. Under Other
Devices, make sure all the Maevex units connected are listed.
If prompted to enable network discovery and file sharing on your network when validating network
discovery, enable these two features by clicking on the prompt at the top of your Windows Explorer
window. These two features must be enabled for PowerStream to detect Maevex units on your subnet.
After validating your connection setup, install Matrox PowerStream software (see “Installing Matrox
PowerStream”, page 25).
Multiple subnet support
Controller systems and computers can detect Maevex units in the same subnet through the
UPnP (Universal Plug and Play) protocol. If you have units in different subnets of your
network, you need to validate network discovery in each subnet separately. For more
information on using Maevex units in different subnets in the same Maevex environment,
see Assigning an IP address in Matrox PowerStream help.
Validating video and audio quality
Your decoder unit can only output video and audio as good as the quality received by your encoder.
To validate the video and audio quality of your source and content:
„
Connect the source directly to the monitor and audio output device that will be used by
your decoder.
„
Use a different source to preview your content.
„
Use PowerStream to change the local output method on your encoder to Use pass
through.
To validate the source capture by your encoder and your local output settings:
„
Use PowerStream to change the local output method on your encoder to Use confidence
preview.
23 Matrox Maevex 5100 Series – User Guide
Using pass through or confidence preview
For your encoder, PowerStream has two local output options:
„
Pass through – When using pass through, your encoder outputs the video and audio
signals of your source directly to your monitor and audio output device. While this is
enabled, the local output settings of your encoder are disabled.
Because the signal is direct from the source to the output devices:
„
ƒ
There’s no video output on the VGA connector (analog video output connector)
since there’s no corresponding analog input on the encoder.
ƒ
If the HDMI output device connected to your encoder doesn’t support audio
output, your HDMI source may disable its audio output. Since no audio is received
at input, there’s no audio for the encoder and all decoders connected to this encoder.
Confidence preview – When using confidence preview, your encoder uses the
PowerStream video and audio local output and capture settings for your encoder to
output to your video and audio output devices.
The local output settings allow you to:
ƒ
Scale the video output to fit the resolution of your video output device
ƒ
Correct image appearance
ƒ
Adjust audio levels
The local output of an encoder isn’t the result of decoding its own encoded video and audio
stream.
Matrox Maevex 5100 Series – User Guide 24
Installing Matrox PowerStream
This section describes how to install Matrox PowerStream software for Windows® 8, Windows®
Server® 2012, Windows® 7, and Windows® Server® 2008 R2.
Before you begin
„
If a version of Matrox PowerStream software is already installed on your system, we
recommend you uninstall it before installing a newer version.
„
You may need administrator rights to install or uninstall certain software. For more
information, see Windows documentation or contact your system administrator.
Obtaining Matrox PowerStream
Matrox makes the latest PowerStream software available on the Matrox Technical Support
Web site (www.matrox.com/maevexsw).
Selecting the proper software
Matrox makes available a unified version of the software (32- and 64-bit). The proper version
installs depending on your operating system.
Installing your software
To install the software for your Maevex product, run the installation program for your software
package. Follow the on-screen instructions.
25 Matrox Maevex 5100 Series – User Guide
Matrox PowerStream software
Matrox PowerStream software enables you to remotely control, manage, and
update your Maevex units from a controller system in your Maevex
environment.
Note: To assign an initial IP address to your units, a DHCP (Dynamic Host Configuration
Protocol) server is required.
Accessing Matrox PowerStream
Windows 8/7 – To access the main interface of PowerStream:
„
Windows 8 – From the Start screen, click PowerStream.
„
Windows 7 – Click Start Æ All Programs (or Programs) Æ Matrox Graphics* Æ
PowerStream. (* Depending on your version and configuration of Windows, this part of
the step may not be necessary.)
Accessing Matrox PowerStream help
For information on Matrox PowerStream features and options, see the help files included with your
PowerStream software.
Windows 8/7 – To access the Matrox PowerStream help:
„
Windows 8 – From the Start screen, click PowerStream Help file.
„
Windows 7 – Click Start Æ All Programs (or Programs) Æ Matrox Graphics* Æ
PowerStream help file. (* Depending on your version and configuration of Windows,
this part of the step may not be necessary.)
Matrox Maevex 5100 Series – User Guide 26
Troubleshooting
What to do if you have a problem
If you experience problems with your Matrox product:
„
Make sure you’re using the correct connectors, and that all connectors are properly
fastened. For more information, see “Connecting your Maevex Encoder and Decoder
units”, page 9.
„
Review the documentation provided with your Matrox product, including the
information in this section, to see if your problem is already addressed. For information
on Matrox PowerStream software features and options, see the help file included with
your PowerStream software.
If your problem persists, contact Matrox. For more information, see “Customer support”, page 48.
Common problems and solutions
This section addresses common problems that could prevent you from using your units.
Problem
1Cause
1Solution
2Cause
Maevex unit not discovered on the network
Your Matrox product may not be properly connected or may be on a different subnet.
Verify the connection and status LEDs on your Matrox product (see “Description of LEDs”,
page 22). Also, make sure your Matrox product is properly connected and that all connectors
are properly fastened.
Your unit may be on an external network or on a different subnet.
3Solution
Make sure your units and controller system are on the same subnet (see “Validating network
discovery”, page 23). For more information, contact your network administrator.
4Solution
If your unit is on a different subnet than your controller system, you must manually add the
unit in your PowerStream interface. For more information on manually adding units, see
PowerStream help. To obtain the IP address of your unit, see “Validating network discovery”,
page 23.
2Cause
1Solution
Network discovery and file sharing may not be enabled on your system.
Enable network discovery and file sharing on your system.
27 Matrox Maevex 5100 Series – User Guide
Windows 8/7 –
1
Windows 8 – Open the Settings charm, click Control Panel.
Windows 7 – Click Start Æ Settings * Æ Control Panel. (* Depending on your version
and configuration of Windows, this part of the step may not be necessary.)
2
Click Network and Internet * Æ Network and Sharing Center Æ Change advanced
sharing settings. (* Depending on your version and configuration of Windows, this part
of the step may not be necessary.)
3
Under your current profile, make sure the following options are selected:
ƒ Turn on network discovery
ƒ Turn on file and printer sharing
4
3Cause
If you make changes to your current profile settings, click Save changes.
You may not be using the latest version of Matrox PowerStream software or your Matrox
firmware may be out of date.
1Solution
Make sure all Matrox software is up to date.
Problem
Can’t access Maevex unit through PowerStream
(listed as ‘Access Denied’)
1Cause
1Solution
2Cause
The unit may be a recent addition to your environment and has no password.
Try changing the password for that unit (see “Changing a password”, page 11). If it’s a new
unit, the status for that unit automatically changes to Ready (Green).
The unit password doesn’t match your environment password.
1Solution
Try a factory reset of your unit (see “Resetting your unit”, page 21).
2Solution
Contact your Maevex environment administrator to obtain your unit password, then change
the unit password to match your environment password in PowerStream. For more
information, see “Managing your passwords”, page 10.
3Cause
1Solution
Two instances of PowerStream may be running on different controller systems, using
different environment passwords.
Change your password so that both instances of PowerStream are using the same
environment password. Using different passwords in the same environment isn’t supported.
For more information, see “Managing your passwords”, page 10.
Matrox Maevex 5100 Series – User Guide 28
2Solution
If one of the passwords is unknown, uninstall PowerStream from one of the controller
systems, and then reinstall it. When prompted, enter your existing environment password.
You also need to perform a factory reset on all unaccessible units .
Problem
Power indicator light is red (solid)
1Cause
Your Matrox product encountered an error.
1Solution
Try a factory reset of your unit (see “Resetting your unit”, page 21). If the power indicator
light on your unit is still red after you reset your unit, contact Matrox Technical Support (see
“Customer support”, page 48).
Problem
No picture or output at all
1Cause
1Solution
The unit may not have started encoding or decoding.
In PowerStream, make sure the encoding or decoding process has started:
„
Encoder – Listed as Awaiting connection or Encoding.
„
Decoder – Listed as Decoding. If the decoder isn’t decoding, verify that the correct URL
is being used in the Stream address box. If the URL in Stream address doesn’t
correspond to the URL of an encoder or if the encoder isn’t encoding, attempting to start
decoding results in an error.
For more information on the status of your units, see Matrox PowerStream help.
2Cause
1Solution
3Cause
1Solution
The local output settings of your unit may be improperly set.
Adjust your encoder and decoder settings. Use PowerStream software to:
„
Disable the Force display mode option.
„
Check your Image appearance settings (brightness, contrast, and so on). Image
appearance values that are too high or too low may cause the image to disappear.
Your monitor video controls may be improperly set.
Adjust your monitor controls (brightness, contrast, and so on). For more information, see
your monitor manual.
4Cause
Your monitor may not be properly connected (the connectors aren’t properly fastened or the
monitor power cable isn’t firmly in place) or may have been disconnected.
1Solution
Make sure you’re using the correct connectors, that all connectors are properly fastened, and
that all power cables are firmly in place.
29 Matrox Maevex 5100 Series – User Guide
5Cause
If your monitor supports multiple input sources (analog/digital), it may be configured to use
the wrong source.
1Solution
Make sure your monitor is using the correct input source. For more information on selecting
the input source for your monitor, see your monitor documentation.
6Cause
The HDMI cable may have been connected to your encoder or decoder output after the
encoding or decoding process started.
1Solution
In PowerStream, stop, then start the encoding or decoding process again.
Problem
Wrong color balance
1Cause
1Solution
2Cause
1Solution
The local output settings of your encoder or decoder unit may be improperly set.
Adjust your PowerStream settings. Check your Image appearance settings (brightness,
contrast, and so on).
Your monitor video controls may be improperly set.
Adjust your monitor controls (brightness, contrast, and so on). For more information, see
your monitor manual.
3Cause
Your monitor may not be properly connected (the connectors aren’t properly fastened or the
monitor power cable isn’t firmly in place) or may have been disconnected.
1Solution
Make sure you’re using the correct connectors, that all connectors are properly fastened, and
that all power cables are firmly in place.
Problem
Screen image is cropped, appears off-center, or uses a portion of the
screen
1Cause
1Solution
2Cause
1Solution
You may be using a lower display resolution than what your monitor supports. If your
monitor supports display scaling, the image on your screen may appear blurry. If display
scaling isn’t supported, the display may use only a portion of your screen.
In PowerStream, adjust Force display mode to use the highest display resolution available.
This generally results in better image quality.
PowerStream may be configured to modify the size of the video source.
Adjust your PowerStream settings:
„
Encoder – Enable the Use specific video size option, then specify the width and height
of your video to match the aspect ratio of your source.
Matrox Maevex 5100 Series – User Guide 30
„
Decoder – Make sure the settings for Crop video are set to properly show the video.
For more information, see Matrox PowerStream help.
Problem
Encoder only – Using ‘pass through’, the screen is unusable
(blank or blinking screen)
1Cause
Your monitor may be incompatible with the display mode used by your source.
1Solution
Make sure your monitor and your source support similar display modes. To validate the
quality of your source, see “Validating video and audio quality”, page 23.
2Solution
Change the display mode used by your source.
3Solution
Try using a different monitor.
2Cause
If your monitor and source aren’t properly synching, your screen may go blank for a few
seconds.
1Solution
In PowerStream, set the local output to Use confidence preview.
2Solution
Try using a different monitor.
3Solution
Make sure all Matrox software is up to date.
Problem
Decoder loses connection to the encoder
1Cause
1Solution
The encoder’s settings may have changed (for example, the streaming address or IP address).
A change may occur dynamically or after a power failure.
Adjust your PowerStream settings:
„
Decoder – Make sure the URL used in the Stream address box matches the stream
address used by the encoder.
For more information, see Matrox PowerStream help.
2Cause
The encoder may have stopped transmitting.
1Solution
Make sure your encoder is transmitting.
Problem
PowerStream may be slow to start (several minutes)
1Cause
Your controller system may not have access to a DNS (Domain Name System) server.
31 Matrox Maevex 5100 Series – User Guide
1Solution
Configure your system to use a fixed IP address (such as local host – 127.0.0.1) as its DNS
server.
Windows 8/7 –
1
Windows 8 – Open the Settings charm, click Control Panel.
Windows 7 – Click Start Æ Settings * Æ Control Panel. (* Depending on your version
and configuration of Windows, this part of the step may not be necessary.)
Problem
1Cause
2
Click Network and Internet * Æ Network and Sharing Center Æ Change adapter settings
Æ Local Area Connection (double-click*) Æ Properties Æ Yes. (* Depending on your
version and configuration of Windows, this part of the step may not be necessary.)
3
Double-click the icon for your network adapter (such as Local Area Connection or
Ethernet).
4
Double-click Internet Protocol Version 4 (TCP/IPv4).
5
Select Use the following DNS server addresses.
6
Next to Preferred DNS server, enter 127.0.0.1.
7
Click OK Æ OK Æ Close.
PowerStream stops responding
Your PowerStream software or unit may have encountered an error.
1Solution
Try closing, then restarting Matrox PowerStream software.
2Solution
Restart your controller system.
Problem
In PowerStream, the Maevex unit tile is yellow (initializing) or gray
(present)
1Cause
Your network may be slow, causing a delay in the response time from your unit.
1Solution
Wait a few minutes, then make sure the status of the unit was properly updated.
2Cause
Your PowerStream software or unit may have encountered an error.
1Solution
Try closing, then restarting Matrox PowerStream software.
2Solution
If your unit status is still yellow (initializing), try rebooting your unit. Through the Encoder
or Decoder settings panel in PowerStream, click Reboot. You can also reboot your unit by
holding the Reset button with the tip of a paper clip for less than 2 seconds.
3Solution
Try a factory reset of your unit (see “Resetting your unit”, page 21).
Matrox Maevex 5100 Series – User Guide 32
Problem
1Cause
“Web services fails” message appears after attempting to change
decoder settings
The decoding process may take all the decoder’s resources.
1Solution
Stop the decoding process, make your changes, and restart the decoding process.
2Solution
When making changes to multiple decoders connected to the same encoder, stop the encoder,
make the changes on your decoders, then restart the encoder.
Problem
Black border appears around the video
1Cause
1Solution
The aspect ratio of your video source may not match the aspect ratio of your monitor.
Use PowerStream software to adjust your Video settings (such as enabling Force display
mode and selecting a Scaling option). For more information, see Matrox PowerStream help.
2Cause
1Solution
3Cause
1Solution
4Cause
1Solution
5Cause
1Solution
There may be a problem with your video source.
Verify the video from your source. For more information, see “Validating video and audio
quality”, page 23.
The border may be part of your video.
Crop your video source:
1
Access the PowerStream main interface.
2
Under your decoder settings, enable the Crop video option.
3
Enter values to remove the borders.
4
Click Apply for your changes to take effect.
Your source uses a display resolution bigger than the resolution used to show the video.
Try configuring your source to use a different display resolution.
Your monitor doesn’t support display scaling.
Adjust your video settings:
1
Access the PowerStream main interface.
2
Under Size and Transformation of the local output settings of your unit, try selecting
Stretch to display for scaling.
3
Click Apply for your changes to take effect.
33 Matrox Maevex 5100 Series – User Guide
Problem
Video appears stretched or squished
1Cause
There may be a problem with your video source.
1Solution
2Cause
Verify the quality of your source. For more information, see “Validating video and audio
quality”, page 23.
You may be encoding at a resolution that has a different aspect ratio than what your source
or output is using.
1Solution
Try selecting a video size with the same aspect ratio as your source.
2Solution
Make sure Use specific video size is disabled.
3Cause
1Solution
2Solution
4Cause
1Solution
5Cause
1Solution
The aspect ratio of your source may not match the aspect ratio of your monitor.
Adjust your video settings:
1
Access the PowerStream main interface.
2
Under Size and Transformation of the local output settings of your unit, try selecting
Stretch to display for scaling.
3
Click Apply for your changes to take effect.
If possible, set the display resolution of your source to match the aspect ratio of your monitor.
You may be using a lower display resolution than what your monitor supports.
In PowerStream, make sure Force display mode is disabled to use the highest display
resolution supported by your monitor. This generally results in better image quality.
PowerStream may be configured to modify the size of the video source.
Adjust your PowerStream settings:
„
Encoder – Enable the Use specific video size option, then specify the width and height
of your video to match the aspect ratio of your source.
„
Decoder – Make sure the settings for Crop video are set to properly show the video.
For more information, see Matrox PowerStream help.
Problem
1Cause
1Solution
Image appears blurry
You may be encoding at a different resolution than what your source is using.
Try selecting a video size with the same aspect ratio as your source.
Matrox Maevex 5100 Series – User Guide 34
2Solution
2Cause
If Use specific video size is enabled, try disabling it to avoid scaling by the encoder.
You may be using a lower display resolution than what your monitor supports, or your
monitor supports display scaling.
1Solution
In PowerStream, adjust Force display mode to use the highest display resolution available.
This generally results in better image quality.
Problem
Poor video quality or video is jerky
(skipping or dropping frames)
Note: Jerky video may be the result of slow recording. Slow recording causes frames to be
dropped (frames aren’t recorded). If jerky video is caused by frames that were dropped
during recording, the problem can only be fixed by recapturing the video under better
conditions or with different video settings.
To validate the quality of your source, see “Validating video and audio quality”, page 23.
1Cause
1Solution
2Cause
PowerStream may not be configured to optimize video or audio quality.
When adjusting your encoder or decoder settings, we recommend starting with the default
values for all your settings and modifying the settings as necessary. For more information, see
Matrox PowerStream help.
High network traffic may be degrading the quality of your stream.
1Solution
Make sure your network equipment supports the bandwidth required.
2Solution
Try using a dedicated network for your Maevex environment. For more information, contact
your network administrator.
3Solution
Try using Matrox PowerStream to incease the Network latency of your decoder unit.
3Cause
There may be too many video devices between your video source and destination, or one or
more of the video devices may be degrading the quality of the stream. Adapters, long cables,
cable extensions, and improper connections can all affect video signal quality.
1Solution
If possible, use fewer connections. For example, don’t use cable extensions.
Problem
No sound or sound is distorted or too loud
1Cause
1Solution
Your capture settings may not match your audio input.
Make sure your capture settings are set to capture the proper audio source.
35 Matrox Maevex 5100 Series – User Guide
2Cause
1Solution
3Cause
1Solution
4Cause
1Solution
5Cause
Audio cables may be loose, or the audio output device may not be properly connected.
Make sure you’re using the correct connectors, all connectors are properly fastened, and that
all power cables are firmly in place.
There may be a problem with your audio source.
Verify the quality of your source. For more information, see “Validating video and audio
quality”, page 23.
The PowerStream Audio setting of your unit may be too low, too high, or muted.
Adjust your audio settings for the best performance.
If you’re using pass through, your HDMI source may disable its audio output if the HDMI
output device connected to your encoder doesn’t support audio output. This disables the
audio output for the encoder and all decoders connected to this encoder.
1Solution
Make sure the HDMI output device connected to your encoder supports audio output.
2Solution
In PowerStream, change the local output of your encoder to Use confidence preview.
6Cause
Encoder only – If you’re using pass through, your audio output device may be connected to
a connector that has no corresponding input.
1Solution
Make sure your audio output device is connected to the proper corresponding audio input
connector (for example, HDMI to HDMI in, and Line out to Line in).
2Solution
In PowerStream, change the local output of your encoder to Use confidence preview.
7Cause
Encoder only – Your source may disable its HDMI audio output when switching from
confidence preview to pass through, or vice versa.
1Solution
To re-enable the audio signal, try disconnecting and reconnecting your HDMI connector.
Problem
Using the Line In connector on an encoder unit, sound is distorted and
generates noise
1Cause
The volume level for the video source may be too high.
1Solution
Lower the volume on the video source. If you can’t control the volume level of your source,
you may need to resample the original source to lower the audio output.
2Solution
Make sure you’re using the correct connectors, all connectors are properly fastened, and that
all power cables are firmly in place.
Matrox Maevex 5100 Series – User Guide 36
Problem
1Cause
Inconsistent sound quality between video files
The audio level for the original video sources differs.
1Solution
Resample the original video sources to normalize the audio output between sources.
2Solution
Your source may be able to normalize audio levels automatically. For more information, see
your source documentation.
37 Matrox Maevex 5100 Series – User Guide
Product information
Specifications
Maevex Encoder
Maevex 5150 Encoder
Video input connector
Video output connectors
1× HDMI
1× HD-15 (VGA) + 1× HDMI
Audio input connector
1× mini-stereo jack
Audio output connector
1× mini-stereo jack
Network connector
1× RJ45
Video stream output
MPEG-4 Part 10 / AVC (H.264)
Supported resolutions *†
Additional supported HDMI
resolutions †
Dimensions
Certifications
1920 × 1200, 1920 × 1080, 1680 × 1050, 1600 × 1200,
1600 × 900, 1440 × 900, 1400 × 1050, 1360 × 768,
1280 × 1024, 1280 × 960, 1280 × 720, 1024 × 768,
800 × 600, 720 × 576, 720 × 480, and 640 × 480
1080p50, 1080p30,
720p50, and 576p50
21.59 cm × 2.59 cm × 10.16 cm /
8.50" × 1.02" × 4.00"
Class B: ACMA, CE, FCC, VCCI, KCC
* All supported resolution have a vertical refresh rate of 60 Hz.
† When using a display resolution equal to or higher than 1280×720p60, we recommend you use certified high-speed HDMI
cables.
Matrox Maevex 5100 Series – User Guide 38
Maevex Decoder
Maevex 5150 Decoder
Video output connectors
1× HDMI
Audio output connector
1× mini-stereo jack
Network connectors
2× RJ45
Video stream output
MPEG-4 Part 10 / AVC (H.264)
Supported resolutions
1920 × 1200, 1920 × 1080, 1680 × 1050, 1600 × 1200,
1600 × 900, 1440 × 900, 1400 × 1050, 1360 × 768,
1280 × 1024, 1280 × 960, 1280 × 720, 1024 × 768,
800 × 600, 720 × 576, 720 × 480, and 640 × 480
*†
Additional supported HDMI
resolutions †
1080p50, 1080p30,
720p50, and 576p50
12.83 cm × 2.59 cm × 10.90 cm /
5.05" × 1.02" × 4.29"
Dimensions
Certifications
Class B: ACMA, CE, FCC, VCCI, KCC
* All supported resolution have a vertical refresh rate of 60 Hz.
† When using a display resolution equal to or higher than 1280×720p60, we recommend you use certified high-speed HDMI
cables.
Power consumption and supply voltage
Maevex 5150 Encoder
Power requirements
5V DC, maximum 5 A (5 A fuse for overcurrent protection)
Power connector
DIN 4 female (4-pin)
Maximum: 9 W *
Minimum: 6 W
Power consumption
* With a stream of 1080p60 @25Mb/s
Maevex 5150 Decoder
Power requirements
5V DC, maximum 5 A (5 A fuse for overcurrent protection)
Power connector
Power consumption
* With a stream 1080p60 @25Mb/s
39 Matrox Maevex 5100 Series – User Guide
DIN 4 female (4-pin)
Maximum: 6 W *
Minimum: 4.5 W
External power supply
Input AC voltage range
100 to 240 V AC
Input frequency
50-60 Hz
Input connector
IEC 60320-C8
Output voltage
+5 V DC
Output connector
DIN 4 male (4-pin) with lock
Maximum power
consumption
15 W
Audio
HDMI
Stereo audio
Bits per sample
Sampling rates supported
2 channel L-PCM
16 or 24 bits per channel, 2 channel (Left and Right)
32, 44.1, or 48 kHz
Analog
Audio connector type
3.5 mm stereo audio jacks
Input sensitivity (L/R)
0.7 Vrms
Environmental
Temperature, operational
0 to 45 ºC (32 to 113 ºF)
Temperature, non-operational
storage and transportation
-40 to 55 ºC ( -40 to 131 ºF)
Humidity, operational (indoor)
20 to 80% (non-condensing)
Humidity, non-operational storage
and transportation
5% to 95% (non-condensing)
Atmospheric pressure, operational
650hPa (3,580 meters / 11,745 feet)
to 1013hPa (0 meters / 0 feet)
Atmospheric pressure,
non-operational and transportation
192hPa (12,000 meters / 39,370 feet)
to 1020hPa (-50 meters / -164 feet)
Estimated MTBF
(Mean Time Between Failures)
Encoder unit: 135.05 years @ 40 ºC (excluding power supply)
Decoder unit: 164.81 years @ 40 ºC (excluding power supply)
Power supply: 11.45 years @ 25 ºC (with full load)
Matrox Maevex 5100 Series – User Guide 40
Networking support
„
IPv4 support
„
10/100/1000 Base-T Ethernet
„
Streaming protocol: RTSP (RTP, RTCP, and UDP) unicast and multicast
„
Required command and control network protocols: TCP/IP, UPnP, and HTTPS
„
CAT 5, 5e, 6, and 7 cables
„
Your Matrox product supports EDID v1.3 (monitor settings) and DDC-2B
(Plug-and-Play monitor).
„
The display resolutions available depend on your monitor and PowerStream settings. For
information on the capabilities of your monitor, see your monitor documentation.
„
If a decoder uses a stream from an encoder located on a different subnet, the quality of
the video output from the decoder may be degraded.
„
When using VLC, multicast is only supported in Windows 8.
„
Playback of content with different audio sampling rates may cause issues with thirdparty players (such as VLC).
„
Network performance and features may vary depending on your networking equipment.
For more information, contact your networking equipment vendor.
„
When transmitting in multicast on a large network, we recommend using a router with
IPv4 multicast addressing support and switches with IGMP v2 support.
„
Video capture and streaming of protected content isn’t supported.
„
Slow response from certain routers may cause a slow PowerStream startup.
Notes
Digital flat panel and source compatibility
„
HDMI compatible
„
DVI 1.0 compatible (using HDMI to DVI-D adapter)
41 Matrox Maevex 5100 Series – User Guide
Appendix A – Providing adequate airflow
Because the body of your unit is used to disperse heat, it requires adequate airflow to ensure proper
operation and to prevent damage. The following provides guidelines for effective airflow around your
unit.
„
Leave the proper amount of room around your unit – To prevent airflow restriction, we
recommend allowing at least 0.75 inches (1.91 cm) of clearance between the top of your
unit and the mounting surface. More space may be required depending on your
environment.
Always operate or mount your units rightside up. When your unit is resting on a plain
surface, make sure your unit is resting on the original rubber feet.
„
Operate your unit in a well ventilated location – Don’t operate your unit near a heat
source or restrict airflow to your unit (for example, by operating your unit inside a desk
cabinet).
„
Monitor your ambient temperatures – Make sure the ambient temperature doesn’t
exceed the maximum recommended temperatures.
For more information on supported operating temperatures, see “Environmental”, page 40.
Matrox Maevex 5100 Series – User Guide 42
Appendix B – Mounting your units
This section provides guidelines for mounting your Maevex units in rack mounts or on VESA mounts
using one or multiple mounting kits available from Matrox: the rack mounting kit and the angled
bracket kit.
Mounting guidelines
To prevent damage to your Matrox hardware, read the following guidelines before mounting your
Matrox hardware:
„
Mounting shelf only – To install your mounting shelf, fasten it to the rack as per your
rack’s instructions. Head screws compatible with most rack mounts are provided.
„
Mounting shelf only – The mounting shelf has existing holes for your Maevex unit that
allow the shelf to be mounted facing forward or backward.
„
Use a hand screwdriver to carefully tighten each screw. Make sure not to overtighten the
screws.
„
Don’t stack anything directly over the unit.
„
Make sure the cables connected to your unit are properly secured and that no tension is
applied to them.
„
Make sure the ambient temperature doesn’t exceed the maximum recommended
temperatures. For more information, see “Product information”, page 38.
Once your Maevex unit is mounted, you can connect your system, monitors, and devices to your unit.
Mounting your Maevex encoder or decoder units horizontally
Using the mounting shelf kit in a rack mount, you can mount two (2) Maevex encoder units or three
(3) decoder units horizontally on a single shelf.
43 Matrox Maevex 5100 Series – User Guide
Maevex encoder
„
Your Maevex encoder unit has two (2) mounting holes under its casing. Use two (2)
6 mm M3 flat-head screws (included with your mounting shelf) to secure each unit. You
need to remove the four (4) rubber pads under your encoder unit before you can secure
your unit to the shelf.
Maevex decoder
„
Your decoder unit has two (2) mounting holes on each side. To mount your decoder
horizontally, you need two (2) angled brackets (kit sold separately).
„
To secure the angled brackets to your unit and to the shelf, use six (6) 6 mm M3 flat-head
screws (included in your kit).
Matrox Maevex 5100 Series – User Guide 44
Mounting your Maevex decoder units vertically
Using the mounting shelf kit in a rack mount, you can mount ten (10) Maevex decoder units vertically
on a single shelf.
„
Mounting Maevex decoder units vertically requires the height of a 3U shelf.
„
Your Maevex decoder unit has two (2) mounting holes on each side. Use two (2) 6 mm
M3 flat-head screws (sold separately) to secure each unit to the mounting shelf. The
holes used to secure the unit to the shelf differ depending on which side (left or right)
the unit is mounted.
Left side mount
45 Matrox Maevex 5100 Series – User Guide
Right side mount
Mounting your Maevex decoder units on VESA mounts
You can mount your Maevex decoder units on VESA compliant mounts (75, 100, or 200 mm) or on
the back of devices with VESA compliant mounting holes.
„
To mount your decoder unit on a VESA mount, you need two (2) angled brackets (kit
sold separately).
„
Your Maevex decoder unit has two (2) mounting holes on each side. Use four (4) 6 mm
M3 screws (included in your kit) to secure each unit to the angled brackets.
„
If a decoder is attached to a VESA mount, no other device can use that VESA mount.
Matrox Maevex 5100 Series – User Guide 46
Mounting to a 75 or 100 mm mounting space
To mount your decoder on a 75 or 100 mm mounting space:
„
Attach the brackets to your VESA mount before attaching your brackets to your unit.
„
Use two (2) M4 screws (sold separately) to attach your brackets to the mount.
„
Use four (4) 6 mm M3 flat-head screws (included in your kit) to attach your brackets to
your unit.
* sold separately
Mounting to a 200 mm mounting space
To mount your decoder to a 200 mm mounting space:
„
Attach your brackets to your unit before attaching to your VESA mount.
„
Use four (4) 6mm M3 pan-head screws (included in your kit) to attach your brackets to
your unit.
„
Use two (2) M4 screws (sold separately) to attach your brackets to the mount.
* sold separately
47 Matrox Maevex 5100 Series – User Guide
Customer support
Matrox Web
Our Web site has product literature, press releases, technical material, a sales office list, trade show
information, and other relevant material. Visit the Matrox Graphics Web site at
www.matrox.com/graphics.
Technical support
Matrox values your business and offers professional support for your Matrox product.
If your product was purchased through a Matrox dealer, contact your dealer for product support.
This is the quickest and most effective method of technical assistance. Your dealer is familiar with your
complete system.
If your product was purchased through Matrox, contact your Matrox representative or visit our
technical support Web site at www.matrox.com/graphics/support.
Information we need
Please give a complete description of the problem, and include:
„
Matrox product serial number, model number, revision number, and firmware number.
„
Computer brand and model name.
„
Graphics card manufacturer, model number, revision number, BIOS number, driver
type and version.
„
Monitors brand and model name.
„
Operating system, version, and service pack.
Firmware package
A more recent firmware package may support more features and may offer increased capabilities. To
obtain the latest firmware package, see the Matrox Web site (www.matrox.com/maevexsw).
View your warranty information
Matrox makes warranty information available on the Matrox site
(http://www.matrox.com/hr/en/company/legal/en/warranty).
Matrox Maevex 5100 Series – User Guide 48
Register your Matrox product
Please register online (www.matrox.com/graphics/en/registration) to be eligible for customer
support, new product announcements, and information on special offers and upcoming events.
49 Matrox Maevex 5100 Series – User Guide
USA
FCC Compliance Statement
Compliance
Remark for the Matrox hardware products supported by this guide This equipment has been tested
and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment causes harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference
by one or more of the following measures: • Reorient or relocate the receiving antenna • Increase the separation between
the equipment and receiver • Connect the equipment into an outlet on a circuit different from that to which the receiver
is connected • Consult the dealer or an experienced radio/TV technician for help.
WARNING Changes or modifications to this unit not expressly approved by the party responsible for the compliance
could void the user’s authority to operate this equipment.
Declaration of conformity of a Class B digital device according to the FCC rules
We, the Responsible Party Matrox, 625 State Route 3, Unit B, Plattsburg, NY 12901 • Telephone: (514) 822-6000
(extension 2026) • Attention: Conformity Group Matrox
Declaration The Matrox hardware products supported by this guide comply with Part 15 of the FCC Rules. Operation
is subject to the following two conditions: (1) these devices may not cause harmful interference, and (2) these devices
must accept any interference received, including interference that may cause undesired operation. Any question
regarding this declaration should be forwarded to the above coordinates.
CANADA
(English) Industry Canada Compliance Statement
Remark for the Matrox hardware products supported by this guide These digital devices do not exceed the Class
B limits for radio noise emission from digital devices set out in the Radio Interference Regulation of Industry Canada.
(Français) Conformité avec les exigences du ministère de l’Industrie Canada
Remarque sur les produits matériels Matrox couverts par ce guide Ces appareils numériques n’émettent aucun
bruit radioélectrique dépassant les limites applicables aux appareils numériques de Classe B prescrites dans le
Règlement sur le brouillage radioélectrique édicté par Industrie Canada.
JAPAN
VCCI Compliance Statement
Remark for the Matrox hardware products supported by this guide This is a Class B product based on
the standard of the Voluntary Control Council for Interference from Information Technology Equipment
(VCCI). If this is used near a radio or television receiver in a domestic environment, it may cause radio interference. Install
and use the equipment according to the instruction manual.
KOREA
KCC 전자파 적합 등록 안내 (Class B)
이 기기는 가정용 (B 급 ) 으로 전자파적합등록을 한 기기로 주거 지역에서는 물론 모든 지역
에서 사용할 수 있습니다 .
EUROPE
(English) European user’s information – Declaration of Conformity
Remark for the Matrox hardware products supported by this guide These devices comply with EC
Directive 2004/108/EC for a Class B digital device. They have been tested and found to comply with
EN55022/CISPR22 and EN55024/CISPR24. In a domestic environment these products may cause radio interference in
which case the user may be required to take adequate measures. These products have been tested in a typical class B
compliant host system. It is assumed that these products will also achieve compliance in any class B compliant system.
(Français) Informations aux utilisateurs Européens – Déclaration de conformité
Remarque sur les produits matériels Matrox couverts par ce guide Ces unités sont conformes à la directive
communautaire 2004/108/EC pour les unités numériques de classe B. Les tests effectués ont prouvé qu’elles sont
conformes aux normes EN55022/CISPR22 et EN55024/CISPR24. Le fonctionnement de ces produits dans un
environnement résidentiel peut causer des interférences radio, dans ce cas l’utilisateur peut être amené à prendre les
mesures appropriées. Ces produits ont été testés dans un système hôte typique compatible classe B. On suppose qu’ils
présenteront la même compatibilité dans tout système compatible classe B.
(Deutsch) Information für europäische Anwender – Konformitätserklärung
Anmerkung für die Matrox Hardware-Produktunterstützung durch dieses Handbuch Diese Geräte entsprechen
EC Direktive 2004/108/EC für ein digitales Gerät Klasse B. Sie wurden getestet und entsprechen demnach
EN55022/CISPR22 und EN55024/CISPR24. In einer Wohnumgebung können diese Produkte Funkinterferenzen
erzeugen, und der Benutzer kann genötigt sein, entsprechende Maßnahmen zu ergreifen. Diese Produkt wurden in
einem typischen, der Klasse B entsprechenden, Host-System getestet. Es wird davon ausgegangen, daß diese Produkte
auch in jedem Klasse B entsprechenden System entsprechend funktionieren.
(Italiano) Informazioni per gli utenti europei – Dichiarazione di conformità
Nota per i prodotti hardware Matrox supportati da questa guida Questi dispositivi sono conformi alla direttiva
CEE 2004/108/EC relativamente ai dispositivi digitali di Classe B. Sono stati provati e sono risultati conformi alle norme
EN55022/CISPR22 e EN55024/CISPR24. In un ambiente domestico, questi prodotti possono causare radiointerferenze,
nel qual caso all’utente potrebbe venire richiesto di prendere le misure adeguate. Questi prodotti sono stati provati in un
tipico sistema host conforme alla classe B. Inoltre, si dà per scontato che questi prodotti acquisiranno la conformità in
qualsiasi sistema conforme alla classe B.
(Español) Información para usuarios europeos – Declaración de conformidad
Observación referente a los productos de hardware de Matrox apoyados por este manual Estos dispositivos
cumplen con la directiva de la CE 2004/108/EC para dispositivos digitales de Clase B. Dichos dispositivos han sido
sometidos a prueba y se ha comprobado que cumplen con las normas EN55022/CISPR22 y EN55024/CISPR24. En
entornos residenciales, estos productos pueden causar interferencias en las comunicaciones por radio; en tal caso el
usuario deberá adoptar las medidas adecuadas. Se supone que estos productos cumplirán también con las normas en
cualquier sistema que responda a los requisitos de la clase B.
ROVI CORPORATION
(English) This item incorporates copy protection technology that is protected by U.S. patent(s) and other intellectual
property rights of Rovi Corporation. Reverse engineering and disassembly are prohibited.
(Français) Ce produit intègre une technologie de protection des droits d’auteur qui est protégée par un ou plusieurs
brevets américains et par d’autres droits de propriété intellectuelle de Rovi Corporation. L’ingénierie inverse et le
désassemblage sont interdits.
(Deutsch) Dieses Produkt enthält Kopierschutztechnologien, die durch US-Patent(e) und andere Rechte am geistigen
Eigentum der Rovi Corporation geschützt ist. Reverse Engineering und Demontage sind verboten.
(Italiano) Questo prodotto incorpora la tecnologia di protezione di copia protetta da uno o più brevetti USA e da altri
diritti di proprietà intellettuale di Rovi Corporation. È vietato decodificare o disassemblare il prodotto.
(Español) Este producto incorpora tecnología de protección de copia que está protegida por patente(s) de EE. UU. y
por otros derechos de propiedad intelectual de Rovi Corporation. La ingeniería inversa y el desmontaje están prohibidos.
EUROPE
(English) European user’s information – Directive on Waste Electrical and
Electronic Equipment (WEEE)
Please refer to the Matrox Web site (www.matrox.com/environment/en/weee) for recycling information.
(Français) Informations aux utilisateurs Européens – Règlementation des
déchets d’équipements électriques et électroniques (DEEE)
Se référer au site Web de Matrox (www.matrox.com/environment/en/weee) pour l’information concernant le recyclage.
(Deutsch) Information für europäische Anwender – Europäische Regelungen zu Elektround Elektronikaltgeräten (WEEE)
Bitte wenden Sie sich an der Matrox-Website (www.matrox.com/environment/en/weee) für Recycling-Informationen.
(Italiano) Informazioni per gli utenti europei – Direttiva sui rifiuti di apparecchiature
elettriche ed elettroniche (RAEE)
Si prega di riferirsi al sito Web Matrox (www.matrox.com/environment/en/weee) per le informazioni di riciclaggio.
Copyright © 2014 Matrox Graphics Inc. • (English) All rights reserved. • (Français) Tous droits réservés. • (Deutsch) Alle
Rechte vorbehalten. • (Italiano) Tutti i diritti riservati. • (Español) Reservados todos los derechos.
Trademarks • Marques déposées • Warenzeichen • Marchi registrati •
Marcas registradas
Matrox Electronic Systems Ltd. /
Matrox Graphics Inc. ................................ Matrox®, DualHead®, ASM™, ATC™, AuroraVX3mp™, AuroraVX™, Avio™,
DualHead2Go™, Epica™, Equinox™, Extio™, G400™, G450™, G550™,
GXM™, Maevex™, Marvel™, MED2mp™, MED2mp-DVI™, MED3mp-DVI™,
MED4mp™, MED5mp-DVI™, MED5mp™, Millennium™, MMS™,
Multi-Monitor Series™, MultiDesk™, Mura™, MuraControl™, Mura MPX™,
Mystique™, P650™, P690™, P750™, Parhelia™, Parhelia™ APVe, Parhelia512™, Parhelia-LX™, Parhelia HR256™, PJ4OLP™, QID™, Quad Information
Display™, RAD™, Quick Connect™, MaxVIEW™, Onyx™, PixelTOUCH™,
PrecisionCAD™, Precision SGT™, QuickDesk™, RAD2mp™, RAD3mp™,
RAD9mp™, RADQ2mp™, Rainbow Runner®, TheatreVUE™, TripleHead™,
TripleHead2Go™, VDA™, Veos™, Xenia™
Adobe Systems Inc. ................................. Acrobat®, Reader®
Apple Computer, Inc. ............................... App Store®, Apple®, iPad®, Mac®, Mac OS®
Belden Inc. ............................................... Belden®
Cisco Systems Inc. .................................. iOS®
Dolby Laboratories, Inc............................. Dolby®, Dolby Digital®
Intel Corporation ....................................... Intel®, Pentium®, Thunderbolt™s
Linus Torvalds ........................................... Linux®
Microsoft Corporation............................... Aero®, Direct3D®, DirectDraw®, DirectShow™, DirectX™, Microsoft®,
MS-DOS®, PowerPoint®, Windows®, Windows NT®, Windows Server®,
Windows Vista®
PCI-SIG..................................................... PCI™, PCI-X®, PCIe®, PCI Express®
Radio Corporation of America .................. RCA®
Rovi Corporation....................................... Macrovision®
SD-3C, LLC............................................... SD™, SDHC™, SDXC™
Silicon Graphics, Inc. ................................ OpenGL®
Silicon Image, Inc...................................... PanelLink®, TMDS®
U.S. Environmental Protection Agency..... ENERGY STAR®
Video Electronics Standards Association . DisplayPort™
VideoLAN .................................................. VideoLAN®, VLC®, VLC® media player, VNC®
Wibu-Systems .......................................... WIBU®
Copyright © 1996-2013 VideoLAN. This logo or a modified version may be used or modified by anyone to refer to the
VideoLAN project or any product developed by the VideoLAN team, but does not indicate endorsement by the project.
HDMI, the HDMI logo, and High-Definition Multimedia Interface are trademarks or registered trademarks of HDMI
Licensing LLC.
SD, SDHC and SDXC Logos are trademarks of SD-3C, LLC.
• (English) Registered trademarks are registered in the United States, Canada, and/or other countries. All other nationally
and internationally recognized trademarks and tradenames are hereby acknowledged. • (Français) Les marques
déposées sont déposées aux États-Unis, au Canada et/ou dans d’autres pays. Toutes les autres marques et tous les
autres noms déposés reconnus nationalement ou internationalement sont également reconnus par les présentes. •
(Deutsch) Die eingetragenen Warenzeichen sind in den USA, Kanada und/oder anderen Ländern registriert. Alle
sonstigen national und international bekannten Warenzeichen und Produktnamen werden hiermit anerkannt. • (Italiano)
I marchi registrati sono registrati negli Stati Uniti, in Canada e/o in altri paesi. Tutti gli altri marchi registrati e nomi
commerciali riconosciuti a livello nazionale e internazionale sono ugualmente riconosciuti qui. • (Español) Las marcas
registradas están registradas en los EE.UU., Canadá u otros países. Por medio del presente se reconocen todas las
demás marcas y nombres comerciales reconocidos a nivel nacional e internacional.
(English) Disclaimer
THE INFORMATION IN THIS GUIDE IS SUBJECT TO CHANGE AT ANY TIME AND WITHOUT NOTICE.
Matrox Graphics Inc. reserves the right to make changes in specifications at any time and without notice. The
information provided by this document is believed to be accurate and reliable at the time it is written. However, no
responsibility is assumed by Matrox Graphics Inc. for its use, for its reproduction and/or distribution, in whole or in part;
nor for any infringements of patents or other rights of third parties resulting from its use.
(Français) Responsabilité
LES INFORMATIONS CONTENUES DANS CE MANUEL PEUVENT ÊTRE MODIFIÉES EN TOUT TEMPS ET CE SANS
PRÉAVIS.
Les Graphiques Matrox Inc. se réserve le droit de modifier les spécifications en tout temps et ce sans préavis
quelconque. Les informations contenues dans ce manuel sont reconnues comme étant précises et fiables à la date de
rédaction. Cependant, Matrox Graphics Inc. n’assume aucune responsabilité concernant leur utilisation, leur
reproduction et/ou distribution, en tout ou en partie, ni leur contrefaçon de brevets ou de tout autre droit appartenant à
des tiers résultant de leur utilisation. Aucune licence n’est accordée sur aucun brevet ou droit d’exploiter un brevet de
Matrox Graphics Inc.
(Deutsch) Haftungsablehnungserklärung
DIE IN DIESEM HANDBUCH ENTHALTENEN ANGABEN UND DATEN KÖNNEN OHNE VORHERIGE ANKÜNDIGUNG
GEÄNDERT WERDEN.
Die Matrox Graphics Inc. behält sich das Recht vor, jederzeit und ohne Ankündigung technische Daten zu ändern. Zum
Zeitpunkt der Erstellung dieses Handbuchs sind die Inhalte korrekt und verlässlich. Weiterhin übernimmt Matrox
Graphics Inc. keinerlei Verantwortung für die Benutzung dieses Handbuchs, die Vervielfältigung und/oder Verteilung im
Ganzen oder zum Teil; weder für Verstöße gegen Patentrechte noch für andere Rechte Dritter, die aus seinem Gebrauch
resultieren mögen. Es werden keinerlei Lizenzrechte gewährt für sämtliche Patente oder Patentrechte der Matrox
Graphics Inc.
(Italiano) Discrezionalità
LE INFORMAZIONI CONTENUTE NEL PRESENTE DOCUMENTO SONO SOGGETTE A MODIFICHE IN QUALUNQUE
MOMENTO E SENZA PREAVVISO.
Matrox Graphics Inc. si riserva il diritto di apportare variazioni di qualunque tipo alle specifiche tecniche in qualunque
momento e senza alcun preavviso. Le informazioni contenute in questa documentazione sono ritenute corrette e
attendibili al momento della pubblicazione. In ogni caso, non è imputabile a Matrox Graphics Inc. nessuna responsabilità
per il loro utilizzo, per la loro distribuzione e/o riproduzione completa o in parte, come nessuna violazione a brevetti o
diritti di altri produttori derivante dal loro utilizzo.
(Español) Renuncia
LA INFORMACION QUE CONTIENE EL PRESENTE MANUAL ESTA SUJETA A CAMBIOS SIN PREVIO AVISO EN
CUALQUIER MOMENTO.
Matrox Graphics Inc. se reserva el derecho de realizar modificaciones en cualquier momento y sin previo aviso. La
información facilitada en este documento se considera que es exacta y fiable hasta la fecha de publicación. Sin
embargo, Matrox Graphics Inc. no asume ninguna responsabilidad por su uso, por su reproducción y/o distribución
parcial o total; ni por cualquier infracción de patentes u otros derechos de terceras partes derivados de su uso. No se
concede ninguna licencia bajo cualesquiera patentes o derechos de patentes de Matrox Graphics Inc.
Matrox Graphics Inc.
1055 Saint Regis Boulevard
Dorval, Quebec, Canada H9P 2T4
North America: 1-800-361-1408
International: (514) 822-6000
Email: graphics@matrox.com
Web site: www.matrox.com/graphics
Technical support:
www.matrox.com/graphics/support
To locate the sales office nearest you, visit
www.matrox.com/graphics/contact
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