AT&T | Partner 34D | How to Use Your PARTNER Phone

How to Use Your
PARTNER® Phone
518-457-701
Issue 2
Comcode 700361330
May 2005
Copyright 2005, Avaya Inc.
All Rights Reserved
Notice
Every effort was made to ensure that the
information in this document was complete and
accurate at the time of printing. However,
information is subject to change.
Preventing Toll Fraud
“Toll fraud” is the unauthorized use of your
telecommunications system by an unauthorized
party (for example, a person who is not a
corporate employee, agent, subcontractor, or is
not working on your company's behalf). Be
aware that there may be a risk of toll fraud
associated with your system and that, if toll
fraud occurs, it can result in substantial
additional charges for your telecommunications
services.
Avaya Fraud Intervention
If you suspect that you are being victimized by
toll fraud and you need technical assistance or
support, in the United States and Canada, call
the Technical Service Center's Toll Fraud
Intervention Hotline at
1-800-643-2353.
Responsibility for Your Company’s
Telecommunications Security
The final responsibility for securing both this
system and its networked equipment rests with
you - Avaya’s customer system administrator,
your telecommunications peers, and your
managers. Base the fulfillment of your
responsibility on acquired knowledge and
resources from a variety of sources including
but not limited to:
• Installation documents
• System administration documents
• Security documents
• Hardware-/software-based security tools
• Shared information between you and your
peers
• Telecommunications security experts
To prevent intrusions to your
telecommunications equipment, you and your
peers should carefully program and configure:
• Your Avaya-provided telecommunications
systems and their interfaces
• Your Avaya-provided software
applications, as well as their underlying
hardware/software platforms and interfaces
• Any other equipment networked to your
Avaya products.
To order copies of this and other documents:
How to Get Help
Call:
For additional support telephone numbers, go to
the Avaya Web site:
Voice 1.800.457.1235 or
1.207.866.6701
FAX 1.800.457.1764 or
1.207.626.7269
http:/www.avaya.com/support/
If you are:
• Within the United States, click Escalation
Contacts, which includes escalation phone
numbers within the USA.
• Outside the United States, click Escalation
Lists then click Global Escalation List,
which includes phone numbers for the
regional Centers of Excellence.
Avaya Publications Center
Write:
Globalware Solutions
200 Ward Hill Avenue
Haverhill, MA 01835 USA
Attention: Avaya Account Management
E-mail:
totalware@gwsmail.com
For the most current versions of documentation,
go to the Avaya Web site:
http://www.avaya.com/support/
Contents
Basic Phone Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Make a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Answer a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Use the Hold Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Transfer a Call to an Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Transfer a Call to a Voice Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Make a Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Use Your Voice Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Join a Call in Progress . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Forward Your Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Send Calls to a Covering Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Adjust the Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Adjust the Display Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Advanced Phone Functions . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Screen Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Record Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Lock Your Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Use Group Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Use Group Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Personalizing Your Phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Program Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Feature Dial Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
System Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Personal Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
How to Use Your PARTNER Phone 3
Contents
Directories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
System Speed Dial Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Personal Speed Dial Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
System Extensions Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
4 How to Use Your PARTNER Phone
Basic Phone Functions
Make a Call
To make an outside call:
1 Press
S, a line button, or lift the handset.
2 If required, dial the outside line code, usually
9, and then dial
the telephone number.
To make an inside call:
1 Press either
i button.
2 Lift the handset, if desired.
3 Dial an extension.
Answer a Call
To answer an outside call or inside call:
• Press the button for the line you wish to answer, lift the
handset, or press S.
To enable Hands-Free Answer on Intercom:
• Press m which allows you to respond to voice-signaled
(not ringing) intercom calls without having to lift the handset
or press any buttons.
Use the Hold Feature
1 While active on a call, press h.
2 To retrieve a call from hold while on the handset or speaker,
press the line button next to the winking green light (a call you
put on hold) or the winking red light (a call put on hold at
another extension).
How to Use Your PARTNER Phone
5
Transfer a Call to an Extension
Basic Phone Functions
Transfer a Call to an Extension
1 Press
&.
2 Dial the extension number.
3 Perform one of the following steps:
• To transfer the call without announcing it, hang up.
• To announce the call before transferring it, wait for the
called party to answer. When the called party answers,
announce the call. To complete the transfer, hang up.
If you want to cancel the transfer and return to that call,
press the intercom button or line button of the call you were
transferring.
Transfer a Call to a Voice Mailbox
1 Press
f 14.
2 Dial the extension number.
3 Hang up.
Make a Conference Call
While connected to the first party:
1 Press
C.
2 Press an idle intercom or line button.
3 Call the next party.
4 Press
C again. Calls are now conferenced.
5 Repeat steps 1 through 4 to add up to a total of 2 outside and
2 inside connections.
You can remove the last-added outside party from the conference
by pressing f 06.
6
How to Use Your PARTNER Phone
Basic Phone Functions
Use Your Voice Mailbox
Use Your Voice Mailbox
To listen to your messages:
• Press i
777.
To have voice mail answer your calls immediately:
• Press Do Not Disturb.
Do Not Disturb must be programmed previously on a button.
Join a Call in Progress
A steady red light indicates a call in progress on another
extension.
You cannot join a call if Privacy is enabled or Automatic
Extension Privacy is assigned at the other extension.
1 Press the button next to the red light.
2 Lift the handset or press
S.
Forward Your Calls
1 Press
f 11.
2 Dial your extension number.
3 Dial the destination extension number.
4 To cancel, follow steps 1 through 3, but dial your extension
number in step 3.
Your System Administrator can program this feature on a
button.
How to Use Your PARTNER Phone
7
Send Calls to a Covering Extension
Basic Phone Functions
Send Calls to a Covering Extension
To use this feature, a voice mail system must be installed and
administered in the PARTNER system, and your extension must
be a subscriber to the voice mail system.
1 Press
f 20.
2 Dial your extension number.
3 Dial the covering extension number.
To send calls to the covering extension as soon as they start to
ring, press Do Not Disturb.
Do Not Disturb must be programmed previously on a button.
To cancel call coverage, follow steps 1 through 3, but dial your
extension number in step 3.
Adjust the Volume
To adjust the ringer volume:
while the phone is idle
• To increase volume, press + or
or ringing and the handset is in its cradle.
while the phone is idle
• To decrease volume, press - or
or ringing and the handset is in its cradle.
To adjust the speaker volume (while using the speaker) or
handset volume (while using the handset):
8
• To increase volume, press + or
.
• To decrease volume, press - or
.
How to Use Your PARTNER Phone
Basic Phone Functions
Adjust the Display Contrast
Adjust the Display Contrast
The phone must be idle and the handset must be in its cradle
when you adjust the display contrast.
To adjust the display contrast:
• To increase contrast, press * then press + or
.
• To decrease contrast, press * then press - or
.
How to Use Your PARTNER Phone
9
Advanced Phone Functions
Screen Calls
To listen to a caller leaving a voice mail message:
• Press the programmed Call Screen button while the call is
ringing.
To screen all incoming calls:
• Press the programmed Call Screen button. The steady
green light indicates the call screening feature is activated.
Record Calls
This procedure requires special programming in your voice mail
system.
This feature is available on PARTNER ACS Release 3.0 or later
systems using PARTNER Messaging R1.0 and later systems or
PMVS R5.0 and later systems.
To record a conversation (to be stored in your voice mailbox):
• Press the programmed Record Call button at any time
during the call.
You may record conference calls, but only one of the other
parties can be on an inside extension.
10
How to Use Your PARTNER Phone
Advanced Phone Functions
Lock Your Extension
Lock Your Extension
To prevent unauthorized people from making outside calls from
your extension while you are away:
1 Press
f 21.
2 Dial a 4-digit code (0–9).
3 Redial the 4-digit code.
This feature also prevents calls from being screened.
To unlock your extension:
1 Press
f 21.
2 Dial the 4-digit code used to lock the extension.
Use Group Calling
To make or transfer a call to all extensions in a Calling Group:
1 Press
i.
2 Lift the handset.
3 Dial
7 and the group number (1–4).
To page all extensions in a Calling Group:
1 Press
i.
2 Lift the handset.
3 Dial
*7 and the group number. Begin speaking after the
beep.
How to Use Your PARTNER Phone
11
Use Group Pickup
Advanced Phone Functions
Use Group Pickup
To answer a call at any extension in a Pickup Group:
1 Press
i.
2 Lift the handset.
3 Dial
12
66 and the group number (1–4).
How to Use Your PARTNER Phone
Personalizing Your Phone
Program Your Phone
To program unused buttons to access frequently used system
features, extensions, and phone numbers:
1 Press
f 00.
2 Press the appropriate button.
3 Dial one of the following:
• feature dial-code
• phone number
• for an inside extension, press i and dial the
extension.
See “Feature Dial Codes” on page 14 for a list of common
features and dial codes.
4 Do one of the following:
• To program another button, return to step 2.
• To exit, press f
00.
How to Use Your PARTNER Phone
13
Feature Dial Codes
Feature
Dial Code
Account Code Entry
f 12 + account code + f 12
f 19 to turn on and off
f 20 + your extension and covering
Background Music
Call Coverage
extension
Call Forwarding/Call
Follow-Me
f 11 + your extension + extension where
Call Recording
f 24 to turn on and off
you want your calls to ring
This feature requires a button with lights.
Call Screening
f 25
You can program this button via Central Telephone
Programming only.
Conference Drop
f 06
The last added outside party is dropped from a
conference call.
Do Not Disturb
f 01 to turn on and off
This feature requires a button with lights.
f 02
Last Number Redial
f 05
Message Light On/Off To turn on: f 09 + extension
To turn off: f 10 + extension
Privacy
f 07
Exclusive Hold
This feature requires a button with lights.
Recall
14
f 03
How to Use Your PARTNER Phone
Feature Dial Codes
Feature
Dial Code
Save Number Redial
To save a number: f 04 after dialing the
number, but before hanging up
To redial a stored number: f
04
f 15
Voice Mailbox Access i 777
Voice Mail Transfer
f 14
Voice Cover
How to Use Your PARTNER Phone
15
Speed Dialing
System Speed Dial
To use a system speed dial code:
• Press f, then a 3-digit code.
System speed dial codes are set by your system
administrator.
Personal Speed Dial
To program your personal speed dial codes:
1 Press f
00.
2 Press f and select a 2-digit code between 80 and 99.
3 Dial the telephone number.
4 Repeat steps 2 and 3 for more numbers or, to exit, press
f 00.
To use your personal speed dial codes:
• Press f, then the 2-digit code you selected.
16
How to Use Your PARTNER Phone
Directories
System Speed Dial Directory
Name
Code
600
601
602
603
604
605
606
607
608
609
610
611
612
613
614
615
616
617
618
619
620
621
622
623
624
Name
Code
625
626
627
628
629
630
631
632
633
634
635
636
637
638
639
640
641
642
643
644
645
646
647
648
649
How to Use Your PARTNER Phone
17
System Speed Dial Directory
Name
18
Directories
Code
650
651
652
653
654
655
656
657
658
659
660
661
662
663
664
665
666
667
668
669
670
671
672
673
674
How to Use Your PARTNER Phone
Name
Code
675
676
677
678
679
680
681
682
683
684
685
686
687
688
689
690
691
692
693
694
695
696
697
698
699
Directories
Personal Speed Dial Directory
Personal Speed Dial Directory
Code
Name
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
How to Use Your PARTNER Phone
19
System Extensions Directory
Directories
System Extensions Directory
Name
20
Ext.
How to Use Your PARTNER Phone
Name
Ext.
Download PDF