Apple AirPort Express Setup guide

AirPort Express
Setup Guide
Contents
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6
8
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Chapter 1: Getting Started
About AirPort Express
About the AirPort Software
What You Need to Get Started
Plugging In AirPort Express
AirPort Express Status Lights
What’s Next
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13
15
16
Chapter 2: Using AirPort Express
Using AirPort Express with Your Broadband Internet Service
Using AirPort Express with AirTunes to Play iTunes Music on Your Stereo
Using AirPort Express on an Existing Wireless Network to Stream Music to Your
Home Stereo
21 Using AirPort Express to Share a USB Printer
22 Extending the Range of an Existing AirPort Extreme or AirPort Express Network
24 Using AirPort Express with Your AirPort Extreme Network
25 Chapter 3: Setting Up AirPort Express
27 Using the AirPort Utility
29 Creating a New Wireless Network
3
29 Configuring and Sharing Internet Access
30 Connecting to an Existing Wireless Network
31 Extending the Range of an Existing AirPort Extreme or
AirPort Express Network
32 Setting Advanced Options
35 Chapter 4: AirPort Express on the Road
39 Chapter 5: Tips and Troubleshooting
44 AirPort Express Placement Considerations
45 Items That Can Cause Interference with AirPort
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47
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48
48
Chapter 6: Learning More, Service, and Support
Online Resources
Onscreen Help
Obtaining Warranty Service
Finding the Serial Number of Your AirPort Express
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51
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52
Appendix: AirPort Express Specifications
AirPort Express Safety Tips
Avoid Wet Locations
Do Not Make Repairs Yourself
About Handling
53 Regulatory Compliance Information
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Contents
1
Getting Started
1
Congratulations on purchasing AirPort Express. Read this
guide to get started using it.
You can use AirPort Express to share your broadband Internet access with wireless
computers on your network, play iTunes music on your home stereo, and much more.
Your AirPort Express comes with AirTunes, a way to play iTunes music through remote
speakers.
With AirPort Express, you can:
 Create a wireless network in your home, and then connect to the Internet and share
the connection with up to ten computers simultaneously. An entire family can be
connected to the Internet at the same time.
 Connect AirPort Express to your home stereo or powered speakers and use AirTunes
to play your iTunes music on your home stereo from a Macintosh with an AirPort or
AirPort Extreme Card, or a compatible Windows XP or Windows 2000 wireless
computer.
 Set up a wireless connection to your Ethernet network. AirPort and AirPort Extremeequipped Macintosh computers or Windows XP or Windows 2000 computers can
then have access to an entire network without being connected with a cable.
5
 Extend the range of your network by adding AirPort Express to your existing AirPort
Extreme or AirPort Express wireless network (this is called a Wireless Distribution
System, or WDS).
 Connect a USB printer to your AirPort Express. All of the compatible computers on
the AirPort network, both wireless and wired, can print to it.
 Create custom profiles so that you can store settings for up to five different locations.
Take AirPort Express with you on the road, and quickly connect to broadband
networks, such as in a hotel room.
About AirPort Express
AirPort Express has three ports, located on the bottom side:
 Ethernet port (G) for connecting a DSL or cable modem, or for connecting to an
existing Ethernet network
 Analog and optical digital audio stereo mini-jack (-) for connecting AirPort Express
to a home stereo or powered speakers
6
Chapter 1 Getting Started
 USB port (d) for connecting a compatible printer to AirPort Express
Status light
AC plug adapter
USB port
Ethernet port
Reset button
Line Out port
(Analog and optical
digital audio mini-jack)
Next to the ports is a reset button, which is used for troubleshooting your AirPort
Express. The status light on the side of AirPort Express shows the current status.
Chapter 1 Getting Started
7
About the AirPort Software
AirPort Express works with the AirPort software included on the AirPort Express CD.
AirPort Utility
AirPort Utility helps you set up your AirPort Express to create a wireless network,
connect to the Internet, and share a USB printer. You can also connect your AirPort
Express to your existing AirPort Express or AirPort Extreme wireless network to
extend the range of your network using WDS. Use AirPort Utility to quickly and easily
set up your AirPort Express and your wireless network.
AirPort Utility is also an advanced tool for setting up and managing AirPort Extreme
and AirPort Express Base Stations. Use AirPort Utility to adjust network, routing, and
security settings and other advanced options.
Z
AirPort status menu in the menu bar
Use the AirPort status menu to switch quickly between AirPort networks, monitor
the signal quality of the current network, create a Computer-to-Computer network,
and turn AirPort on and off. The status menu is available on computers using
Mac OS X.
What You Need to Get Started
To set up AirPort Express using a Macintosh, you must have the following:
 A Macintosh computer with an AirPort or AirPort Extreme Card installed
 Mac OS X v10.4 or later
8
Chapter 1 Getting Started
To set up AirPort Express using a Windows PC, you must have the following:
 A Windows PC with 300 MHz or higher processor speed
 Windows XP Home or Professional
You need iTunes to play audio from your computer to a stereo connected
to AirPort Express. To be sure you have the latest version of iTunes, go to
www.apple.com/itunes.
You can use AirPort Express with any wireless-enabled computer that is compliant with
the IEEE 802.11b or 802.11g standards. To set up AirPort Express, your computer must
meet the requirements listed above.
Chapter 1 Getting Started
9
Plugging In AirPort Express
Before you plug in your AirPort Express, first connect the appropriate cables to the
ports you want to use, including the Ethernet cable connected to your DSL or cable
modem (if you will connect to the Internet), the audio cable connected to your stereo
(if you will use AirTunes to play music from iTunes), and a USB cable connected to a
compatible USB printer (if you will print to a USB printer).
After you have connected the cables for all the devices you plan to use, connect the AC
plug adapter if necessary. Plug AirPort Express into the wall. There is no “on” switch.
AC plug adapter
10
Chapter 1 Getting Started
When you plug AirPort Express into the wall, the status light flashes green and then
glows amber while it starts up. After it has started up completely, the status light glows
solid green.
AirPort Express Status Lights
The following table explains AirPort Express light sequences and what they indicate.
Light
Status/description
Off
AirPort Express is unplugged.
Flashing green
AirPort Express is starting up.
Note: If you choose Flash On Activity from the Status Light popup menu in the Base Station pane of AirPort settings in AirPort
Utility, the status light may flash green to indicate normal
activity.
Solid green
AirPort Express is on and working properly. If you choose Flash
On Activity from the Status Light pop-up menu in the Base
Station pane of AirPort Utility, the status light may flash green to
indicate normal activity.
Flashing amber
AirPort Express cannot establish a connection to the network or
the Internet. See “Your AirPort Express Status Light Flashes
Amber” on page 42.
Solid amber
AirPort Express is completing its startup sequence.
Flashing amber and green
There may be a problem starting up. AirPort Express will restart
and try again.
Chapter 1 Getting Started
11
What’s Next
After you plug in AirPort Express, you use AirPort Utility to set it up to work with your
Internet connection, stereo, USB printer, or existing network.
See “Using AirPort Express” on page 13 for examples of all the ways you can use AirPort
Express, and information about how to set up your wireless network.
Then see “Setting Up AirPort Express” on page 25 to find out more about the setup
process.
12
Chapter 1 Getting Started
2
Using AirPort Express
2
In this chapter you’ll find explanations of the different ways
you can use AirPort Express.
This chapter gives examples of how your setup might look, depending on how you use
AirPort Express. It also gives a brief explanation of what you need to do to get your
AirPort Express network up and running quickly.
Using AirPort Express with Your Broadband Internet Service
When you set up AirPort Express to provide network and Internet access, Macintosh
computers with AirPort and AirPort Extreme Cards and 802.11b and 802.11g wirelessequipped computers can access the wireless AirPort network to share files, play games,
and use Internet applications such as web browsers and email applications.
13
What It Looks Like
DSL or cable modem
G Ethernet port
to Internet
How to Set It Up
1 Connect your DSL or cable modem to your AirPort Express using the
Ethernet port (G).
2 Use AirPort Utility to create a new network. (See page 25 for more information.)
Computers using AirPort and computers using other wireless cards or adapters connect
to the Internet through AirPort Express.
Wireless computers communicate with each other through AirPort Express.
14
Chapter 2 Using AirPort Express
Using AirPort Express with AirTunes to Play iTunes Music
on Your Stereo
You can connect your AirPort Express to your stereo with a Toslink-to-mini digital fiber
optic cable or a mini-stereo-to-dual-RCA cable, or mini-stereo to mini-stereo cable,
depending on what type of connectors your stereo uses, and use AirTunes to wirelessly
play music from iTunes.
What It Looks Like
Optical digital audio input port
RCA-type left
and right audio
input ports
or
Line Out
port
Computer with iTunes
Stereo receiver
Toslink-to-mini digital
fiber optic cable
or
Mini-stereo-to-RCA
cable
or
Chapter 2 Using AirPort Express
15
How to Set It Up
1 Connect your AirPort Express to your home stereo or powered speakers using a digital
fiber optic cable, analog mini-stereo-to-dual-RCA, or mini-stereo to mini-stereo
(depending on what type of connectors your stereo uses) connected to the stereo
mini-jack (-).
Note: You cannot use powered USB speakers with AirPort Express. Use powered
speakers with a stereo mini-jack connector.
2 Use AirPort Utility to create a new network. (See page 25 for more information.)
3 Open iTunes on your computer and choose your stereo or speakers from the speakers
pop-up menu in the lower-right corner of the iTunes window.
Wireless computers within range of AirPort Express can wirelessly stream music to it
using iTunes 4.6 or later. Only one computer at a time can stream music to AirPort
Express. You cannot stream music to more than one AirPort Express at a time.
Note: Do not connect AirPort Express to the phono jack on your stereo.
Using AirPort Express on an Existing Wireless Network to
Stream Music to Your Home Stereo
You can also connect AirPort Express to a wireless network and use AirTunes to play
music on your stereo from iTunes. Connecting AirPort Express to your existing network
allows you to place AirPort Express in another room, within range of your network.
16
Chapter 2 Using AirPort Express
What It Looks Like
AirPort Extreme
Base Station
DSL or cable
modem
to Internet
Line Out port
Stereo receiver
to Ethernet port
To join the wireless network, use the AirPort status menu in the menu bar on a
Macintosh. On a Windows computer, hold the pointer over the wireless connection
icon until you see your AirPort network name (SSID), and choose it from the list if there
are multiple networks available.
Chapter 2 Using AirPort Express
17
There are also other ways you can connect your AirPort Express to your home stereo.
Line Out port
Stereo receiver
DSL or cable
modem
to Internet
If your computer has an AirPort Extreme Card installed, or a compatible wireless card
for Windows, you can use AirTunes to play iTunes music on a stereo connected to your
AirPort Express.
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Chapter 2 Using AirPort Express
You can also connect your AirPort Express to the Internet and provide Internet access
to computers that join the network. Connect your AirPort Express to your home stereo,
and computers on the network with AirPort Extreme Cards or computers with
compatible 802.11b or 802.11g cards can use iTunes to play music on the stereo.
Ethernet port
Line Out port
DSL or cable
modem
Stereo
receiver
to Internet
Chapter 2 Using AirPort Express
19
Optional Audio Cable and Power Cord
You can purchase the optional AirPort Express Stereo Connection Kit with Monster
Cables to connect your AirPort Express to your home stereo or powered speakers. The
kit includes analog mini-stereo-to-dual-RCA connectors, a Toslink digital fiber optic
cable, and a power cord.
Mini-stereo-to-RCA cable
Toslink-to-mini digital
fiber optic cable
Power cord
 Connect the analog cable to your home stereo if it uses standard analog cables.
 Connect the digital fiber optic cable if your stereo has a digital Toslink port.
 Connect the power cord if you are setting up your AirPort Express away from a
power outlet.
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Chapter 2 Using AirPort Express
Using AirPort Express to Share a USB Printer
When you connect a USB printer to your AirPort Express, all of the computers on the
wireless network can print to it.
What It Looks Like
Shared printer
d USB port
Chapter 2 Using AirPort Express
21
How to Set It Up
1 Connect the printer to the AirPort Express USB port (d) using a USB cable.
2 Use AirPort Utility to create a new network or join an existing one.
Wireless computers can print to the printer using Mac OS X v10.2.7 or later, or
Windows 2000 or Windows XP.
To use the printer from a computer using Mac OS X:
1 Open Printer Setup Utility (located in the Utilities folder in the Applications folder).
2 Select the printer from the list.
If the printer is not in the list, click Add, choose Bonjour from the pop-up menu, and
then select the printer from the list.
To use the printer from a Windows computer:
1 Install Bonjour for Windows from the CD that came with your AirPort Express.
2 Follow the onscreen instructions to connect your printer.
Extending the Range of an Existing AirPort Extreme or AirPort
Express Network
You can connect an additional AirPort Express to extend the range of your existing
AirPort Extreme or AirPort Express network. Adding a base station or AirPort Express to
an existing network creates what is known as a Wireless Distribution System (WDS).
If the AirPort network is connected to the Internet, computers can connect to the
AirPort network and share the Internet connection.
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Chapter 2 Using AirPort Express
What It Looks Like
Family Room
DSL or cable
modem
Dining Room
Living Room
AirPort Extreme
Base Station
to Internet
How to Set It Up
1 You need to have an existing AirPort network created by an AirPort Extreme Base
Station or an AirPort Express connected to the Internet. This base station is called the
main base station and shares its Internet connection with your AirPort Express.
2 Use AirPort Utility to join your network and extend its range. (See page 25 for more
information.)
Both base stations share the Internet connection with client computers wirelessly, or
using Ethernet if the client computers are connected by Ethernet.
Chapter 2 Using AirPort Express
23
Using AirPort Express with Your AirPort Extreme Network
The illustration below shows a wireless network with all of the above examples in a
single wireless network.
Family Room
Living Room
to Ethernet
port
to Internet
to Line Out port
to USB port
AirPort Extreme
Base Station
DSL or cable
modem
How to Set It Up
 Use AirPort Utility to create a new network and take advantage of all the AirPort
Express features.
24
Chapter 2 Using AirPort Express
3
Setting Up AirPort Express
3
This chapter provides information and instructions for using
the AirPort software to set up your AirPort Express.
Use the diagrams in the previous chapter to help you decide where you want to use
your AirPort Express, and what features you want to set up on your AirPort network.
Then use the instructions in this chapter to easily configure AirPort Express and set up
your AirPort network.
With AirPort Utility you can:
 Set up a new network that wireless computers can use to communicate with each
other. If you set up your AirPort Express as a base station and connect it to the
Internet, wireless computers can also share the Internet connection.
 Connect your AirPort Express to your existing wireless network and use AirTunes to
play iTunes music on your home stereo or powered speakers, and connect a USB
printer to share.
 Connect your AirPort Express to your existing AirPort Extreme or AirPort Express
network and extend the range of your wireless network using the AirPort Express as a
wireless bridge. This is known as a Wireless Distribution System (WDS).
25
You can use AirTunes to play music from iTunes and share a USB printer in any type of
network you set up, whether it is a new network or you are joining an existing network.
If you have more than one AirPort Express, you can connect one to the stereo in your
living room and connect another to the powered speakers in your den. Using AirTunes,
you can stream your iTunes music to either AirPort Express, depending on where you
are in your house. Choose the name of the AirPort Express you want to use from the
speakers pop-up menu in iTunes.
This chapter provides an overview for using the setup assistant in AirPort Utility to set
up your network and other features of your AirPort Express. For more detailed wireless
networking information, and for information about the advanced features of AirPort
Utility, refer to the “Designing AirPort 802.11n Networks” document, located at
www.apple.com/support/airport.
The document provides details for both of the following:
 Using AirPort Utility with the AirPort Extreme 802.11n Base Station
 Using AirPort Utility to set up your AirPort Express 802.11g Base Station
Note: You can do most of your network setup and configuration tasks using the setup
assistant in AirPort Utility. To set advanced options, choose Manual Setup from the Base
Station menu of AirPort Utility. See “Setting Advanced Options” on page 32.
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Chapter 3 Setting Up AirPort Express
Using the AirPort Utility
To set up and configure your AirPort Express to use AirPort for wireless networking and
Internet access, use the setup assistant in AirPort Utility. AirPort Utility is installed on
your computer when you install the software on the AirPort Express CD.
On a Macintosh computer using Mac OS X v10.4 or later:
1 Open AirPort Utility, located in the Utilities folder in your Applications folder.
2 Select your base station and click Continue.
3 Follow the onscreen instructions to set up your AirPort Express and your wireless
network.
On a computer using Windows XP (with Service Pack 2):
1 Open AirPort Utility, located in Start > All Programs > AirPort.
2 Select your base station and click Continue.
Chapter 3 Setting Up AirPort Express
27
3 Follow the onscreen instructions to set up your AirPort Express and your wireless
network.
The setup assistant in AirPort Utility asks you a series of questions about the type of
network you want to use and the services you want to set up. The setup assistant helps
you enter the appropriate settings for the network you are setting up.
If you are using AirPort Express to connect to the Internet, you need a broadband (DSL
or cable modem) account with an Internet service provider, or a connection to the
Internet using an existing Ethernet network. If you received specific information from
your service provider (such as a static IP address or a DHCP client ID), you may need to
enter it in AirPort Utility. Have this information available before you set up your AirPort
Express.
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Chapter 3 Setting Up AirPort Express
Creating a New Wireless Network
You can use the setup assistant in AirPort Utility to create a new wireless network. The
setup assistant guides you through the steps necessary to name your network, protect
your network with a password, and set other options.
If you plan to share a USB printer on your network:
1 Connect the printer or hard disk to the AirPort Express USB port (d).
2 Open AirPort Utility, located in the Utilities folder in the Applications folder on a
Macintosh, or in Start > All Programs > AirPort on a computer using Windows XP.
3 Follow the onscreen instructions to create a new network.
Configuring and Sharing Internet Access
If you plan to share your Internet connection with wireless-enabled computers on your
network, you need to set up your AirPort Express to share its Internet connection. After
it is set up, computers access the Internet via the AirPort network. The base station
connects to the Internet and transmits information to the computers over the AirPort
network.
Before you use the AirPort Utility to set up your base station, connect your DSL or cable
modem to the AirPort Express Ethernet port (G). If you are using an existing Ethernet
network with Internet access to connect to the Internet, you can connect the AirPort
Express to the Ethernet network instead.
Use the setup assistant in AirPort Utility to enter your ISP settings and configure how
AirPort Express shares the settings with other computers.
1 Choose the wireless network you want to change.
Chapter 3 Setting Up AirPort Express
29
On a Macintosh, use the AirPort status menu in the menu bar. On a computer using
Windows XP, hold the pointer over the wireless connection icon until you see your
AirPort network name (SSID), and choose it from the list if there are multiple networks
available.
The default network name for an Apple base station is AirPortNetworkXXXXXX, where
XXXXXX is replaced with the last six digits of the AirPort ID, also know as the Media
Access Control or MAC address. The AirPort ID is printed on the electrical-plug side of
the AirPort Express.
2 Open AirPort Utility, located in the Utilities folder in the Applications folder on a
Macintosh, or in Start > All Programs > AirPort on a computer using Windows XP.
3 Select your base station and click Continue.
4 Follow the onscreen instructions to configure and share Internet access on your AirPort
Express.
Using AirPort Utility is a quick and easy way to set up your base station and network. If
you want to set additional options for your network, such as restricting access to your
network, or setting advanced DHCP options, you can choose Manual Setup from the
Base Station menu of AirPort Utility.
Connecting to an Existing Wireless Network
You can use the AirPort Utility to join an existing wireless network. When you connect
your AirPort Express to your home stereo, computers on your wireless network can use
AirTunes to play music on the stereo from iTunes. If you connect a USB printer to your
AirPort Express, all of the computers on the network can print to it.
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Chapter 3 Setting Up AirPort Express
Make sure you connect the audio cable to your stereo and the USB cable to your
printer before you use AirPort Utility.
1 Open AirPort Utility, located in the Utilities folder in the Applications folder on a
Macintosh, or in Start > All Programs > AirPort on a computer using Windows.
2 Follow the onscreen instructions to connect your AirPort Express to your wireless
network.
Extending the Range of an Existing AirPort Extreme or
AirPort Express Network
You can extend the range of an existing AirPort Extreme or AirPort Express wireless
network by setting it up in a WDS. Wireless computers can connect to the network and
share the Internet connection, share files, and play network games. If you connect your
AirPort Express to your home stereo, computers on your wireless network can use
AirTunes to play music on the stereo from iTunes. If you connect a USB printer to your
AirPort Express, all of the computers on the network can print to it.
m Open AirPort Utility and follow the onscreen instructions to extend the range of your
AirPort Extreme or AirPort Express network.
Extending the range of a network using a WDS may reduce overall network
performance.
Chapter 3 Setting Up AirPort Express
31
Setting Advanced Options
To set advanced options, you can use AirPort Utility to set up your AirPort Express
manually. You can configure advanced base station settings, such as advanced security
options, closed networks, DHCP lease time, access control, power controls, setting up
user accounts, and more.
To set advanced options:
1 Choose the wireless network you want to change.
On a Macintosh, use the AirPort status menu in the menu bar. On a computer using
Windows XP, hold the pointer over the wireless connection icon until you see your
AirPort network name (SSID), and choose it from the list if there are multiple networks
available.
The default network name for an Apple base station is AirPortNetwork XXXXXX, where
XXXXXX is replaced with the last six digits of the AirPort ID, also know as the Media
Access Control or MAC address. The AirPort ID is printed on the electrical-plug side of
the AirPort Express.
2 Open AirPort Utility, located in the Utilities folder in the Applications folder on a
Macintosh, and in Start > All Programs > AirPort on a computer using Windows XP.
3 If there is more than one base station in the list, select the base station you want to
configure. If you don’t see the base station you want to configure, click Rescan to scan
for available base stations, and then select the base station you want.
4 Choose Manual Setup from the Base Station menu. If you are prompted for a password,
enter it.
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Chapter 3 Setting Up AirPort Express
For more information and detailed instructions for using the manual setup features
AirPort Utility, see the “Designing AirPort Extreme 802.11n Networks” document, located
at www.apple.com/airport.
The document provides details for both of the following:
 Using AirPort Utility with the AirPort Extreme 802.11n Base Station
 Using AirPort Utility to set up your AirPort Express 802.11g Base Station
Chapter 3 Setting Up AirPort Express
33
4
AirPort Express on the Road
4
AirPort Express can store settings for different locations so that
you can easily move it from place to place.
AirPort Express can store up to five configurations, known as profiles. A profile contains
settings for your AirPort Express, such as the iTunes speaker name and password, and
network information, such as the network name and password.
Profiles may be useful if you move your AirPort Express from one location to another.
For example, you might have one profile for your AirPort Express at home, where you
use AirTunes to play music on your home stereo from iTunes and connect to the
Internet using PPPoE. You might have another profile for using AirPort Express in a
hotel, where you connect to the Internet using DHCP.
35
Use AirPort Utility, located in the Utilities folder in the Applications folder on a
Macintosh, and in Start > All Programs > AirPort on a computer using Windows XP to
create, edit, rename, and delete profiles.
To create a new profile:
1 Open AirPort Utility, select your AirPort Express in the list, and then choose Manual
Setup from the Base Station menu.
2 Enter a password for the base station If necessary.
3 Choose Manage Profiles from the Base Station menu.
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Chapter 4 AirPort Express on the Road
4 Click Add to create a new profile, give the profile a name, and then click OK.
5 Set options, such as network name, remote speaker name, passwords, and the
Internet connection method.
6 When you are finished setting the options, click Update.
After you have a profile in the list, the Profiles pop-up menu is available at the bottom
of the AirPort Utility window.
To edit an existing profile:
1 Open AirPort Utility, select your AirPort Express in the list, and then choose Manual
Setup from the Base Station menu.
2 Enter a password if necessary.
3 Choose the profile you want to edit from the Profiles pop-up menu.
4 Edit options for the profile. When you are finished editing the options, click Update
to save the profile and make it active on your AirPort Express.
Chapter 4 AirPort Express on the Road
37
5
Tips and Troubleshooting
5
You can quickly solve most problems with AirPort Express by
following the advice in this chapter.
The AirPort Express Software Can’t Detect the Proper AirPort Hardware
Make sure that the computer you are using has an AirPort Card or an AirPort Extreme
Card installed. If you recently installed the card, shut down your computer and make
sure the card is properly installed. Make sure that the AirPort antenna is securely
connected to the card (you should hear a click when the antenna is connected
securely). Make sure that the other end of the card is firmly inserted into the connector
in the AirPort Card slot.
If you are using a Windows computer, make sure the wireless card or adapter is
installed correctly. See the documentation that came with your computer to check the
connection.
39
You Can’t Play Music on Your Stereo from iTunes
Check the following:
 Make sure your AirPort Express is plugged into a power outlet, is in range of your
computer, and that you have connected the appropriate cables. You may need to join
the AirPort Express network.
 Make sure to choose your AirPort Express from the speakers pop-up menu in iTunes.
 Make sure you are using iTunes 4.6 or later.
You Can't Hear Music Playing
If music is playing (the progress bar at the top of the iTunes window is moving) but
you can't hear anything, check the following:
 If you are trying to play music through speakers connected to an AirPort Express, and
you've selected the “Disable iTunes volume control for remote speakers” checkbox in
the Audio pane of iTunes preferences, make sure your remote speakers are selected
in the pop-up menu at the bottom of the iTunes window and the volume control on
the remote speakers isn't turned down.
You Forgot Your Network or AirPort Express Password
You can clear the AirPort network or AirPort Express password by resetting AirPort
Express. Follow these steps:
1 Use the end of a straightened paper clip to press and hold the reset button for one
second.
2 Select your AirPort network.
 On a Macintosh, use the AirPort status menu in the menu bar to select the network
created by AirPort Express (the network name does not change).
40
Chapter 5 Tips and Troubleshooting
 On a computer using Windows 2000 or Windows XP, hold the pointer over the wireless
connection icon until you see your AirPort Network Name (SSID), and choose it from
the list if there are multiple networks available.
3 Open AirPort Utility (in the Utilities folder in the Applications folder on a Macintosh,
and in Start > All Programs > AirPort on a computer using Windows XP or Windows
2000).
4 Select your AirPort Express and click Configure.
5 In the dialog that appears, make the following changes:
 Reset the AirPort Express password.
 Turn encryption on to activate password protection for your AirPort network. If you
turn on encryption, enter a new password for your AirPort network.
6 Click OK.
AirPort Express restarts to load the new settings.
Your AirPort Express Isn’t Responding
Try unplugging it and plugging it back in to a power outlet.
If your AirPort Express stops responding completely, you may need to reset it to the
factory default settings. This erases all of the settings you’ve made and resets them to
the settings that came with the AirPort Express.
Chapter 5 Tips and Troubleshooting
41
Your AirPort Express Status Light Flashes Amber
The Ethernet cable may not be connected properly, AirPort Express may be out of
range of an AirPort network, or there may be a problem with your Internet service
provider. If you are connected to the Internet with a DSL or cable modem, the modem
may have lost its connection to the network or the Internet. Even if the modem seems
to be working properly, try disconnecting the modem from its power supply, waiting a
few seconds, and then reconnecting it. Make sure AirPort Express is connected directly
to the modem via Ethernet before reconnecting power to the modem.
If your AirPort Express is set up in a Wireless Distribution System (WDS), the WDS link
may be interrupted.
Note: If AirPort Express is set up as a wireless client and the network it's joining is
protected by an access control list (ACL), AirPort Express must be in the ACL to connect
to the network.
For information about the reason the light flashes amber, open AirPort Utility, select
your base station, and then choose Manual Setup from the Base Station menu. Enter
the base station password if necessary, and then click Base Station Status to display
information about the flashing light.
To return AirPort Express to the factory settings:
m Use the end of a straightened paper clip to press and hold down the reset button for
ten seconds.
AirPort Express restarts with the following settings:
 AirPort Express receives its IP address using DHCP.
 The network name reverts to Apple Network XXXXXX (where X is a letter or number).
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Chapter 5 Tips and Troubleshooting
 The AirPort Express password returns to public.
If you used AirPort Utility to create profiles for your AirPort Express, they are preserved
when you reset your AirPort Express.
If you need to return your AirPort Express to the factory settings and remove any
profiles you have set up:
1 Unplug AirPort Express.
2 Use the end of a straightened paper clip to hold down the reset button while you plug
in AirPort Express.
Wait until the status light flashes, and then reset the base station.
Your Printer Isn’t Responding
If you connected a printer to the USB port on AirPort Express and the computers on
the AirPort network can’t print, try doing the following:
1 Make sure the printer is plugged in and turned on.
2 Make sure the cables are securely connected to the printer and to the AirPort Express
USB port.
3 Make sure the printer is selected in the Printer List on client computers. To do this on a
Macintosh using Mac OS X v10.3 or later:
 Open Printer Setup Utility, located in the Utilities folder in the Applications folder.
 If the printer is not in the list, click Add.
 Choose Bonjour from the pop-up menu.
 Select the printer and click Add.
Chapter 5 Tips and Troubleshooting
43
To select your printer on a computer using Windows XP or Windows 2000:
 Open “Printers and Faxes” from the Start menu.
 Select the printer. If the printer is not in the list, click Add Printer and then follow the
onscreen instructions.
4 Turn off the printer, wait a few seconds, and then turn it back on.
For more information about setting up a printer on a computer using Windows, see “To
use the printer from a Windows computer” on page 23.
You Want to Update Your AirPort Software
Apple periodically updates AirPort software.
To update your base station software:
1 Open AirPort Utility, located in the Utilities folder in the Applications folder.
2 Choose “Check for Updates” from the AirPort Utility menu.
3 Click Download to download all available firmware updates, or click Show Details to
select specific firmware for your base station.
4 After the firmware is downloaded, click Update to install it on your base station. If you
are updating more than one base station, click Show Details to select the base stations
you want to update.
AirPort Express Placement Considerations
The following recommendations can help your AirPort Express achieve maximum
wireless range and optimal network coverage.
 Place your AirPort Express in an open area where there are few obstructions, such as
large pieces of furniture or walls. Try to place it away from metallic surfaces.
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Chapter 5 Tips and Troubleshooting
 If you place your AirPort Express behind furniture, keep at least an inch of space
between the AirPort Express and the edge of the furniture.
 Avoid placing your AirPort Express in areas surrounded by metal surfaces on three or
more sides.
 If you place your AirPort Express in an entertainment center with your stereo
equipment, avoid completely surrounding AirPort Express with audio, video, or
power cables. Place your AirPort Express so the cables are to one side. Maintain as
much space as possible between AirPort Express and the cables.
 If you place your AirPort Express behind your stereo equipment, place it on one side
or the other. Avoid centering it behind your stereo.
 Try to place your AirPort Express at least 25 feet from a microwave oven and a 2.4
GHz cordless phone, or other sources of interference.
Items That Can Cause Interference with AirPort
The farther away the interference source, the less likely it is to cause a problem. The
following items can cause interference with AirPort communication:
 Microwave ovens
 Direct Satellite Service (DSS) radio frequency leakage
 The original coaxial cable that came with certain types of satellite dishes. Contact the
device manufacturer and obtain newer cables.
 Certain electrical devices such as power lines, electrical railroad tracks, and power
stations
Chapter 5 Tips and Troubleshooting
45
 Cordless telephones that operate in the 2.4 GHz range. If you have problems with
your phone or AirPort communication, change the channel your base station or
AirPort Express uses.
 Adjacent base stations using nearby channels. For example, if base station A is set to
channel 1, base station B should be set to channel 4 or higher.
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Chapter 5 Tips and Troubleshooting
6
Learning More, Service,
and Support
6
You can find more information about using AirPort Express on
your hard disk, on the web, and in onscreen help.
Online Resources
For the latest information about AirPort Express, go to www.apple.com/airportexpress.
To register AirPort Express (if you didn’t do it when you installed the software on the
AirPort Express CD), go to www.apple.com/register.
For AirPort service and support information, a variety of forums with product-specific
information and feedback, and the latest Apple software downloads, go to
www.apple.com/support/airport.
For support outside of the United States, go to www.apple.com/support and choose
your country from the pop-up menu.
Onscreen Help
m To learn more about using AirPort, open AirPort Utility and choose
Help > AirPort Utility Help.
47
Obtaining Warranty Service
If the product appears to be damaged or does not function properly, please follow the
advice in this booklet, the onscreen help, and the online resources.
If the unit still does not function, go to www.apple.com/support for instructions on
how to obtain warranty service.
Finding the Serial Number of Your AirPort Express
The serial number is printed on the back of your AirPort Express.
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Chapter 6 Learning More, Service, and Support
Appendix
AirPort Express Specifications
AirPort Specifications
 Wireless Data Rate: Up to 54 megabits per second (Mbps)
 Range: Up to 150 feet (45 meters) in typical use (varies with environment)
 Frequency Band: 2.4 gigahertz (GHz)
 Radio Output Power: 15 dBm (nominal)
 Standards: 802.11 DSSS 1 and 2 Mbps standard, 802.11b, and 802.11g specification
Interfaces
 RJ-45 Ethernet LAN connector for built-in 10/100Base-T (G)
 Universal Serial Bus (USB) printing (d)
 Analog/digital optical 3.5mm mini-jack
 AirPort Extreme
Environmental Specifications
 Operating Temperature: 32° F to 95° F (0° C to 35° C)
 Storage Temperature: –13° F to 140° F (–25° C to 60° C)
 Relative Humidity (Operational): 20% to 80% relative humidity
 Relative Humidity (Storage): 10% to 90% relative humidity, noncondensing
 Operating Altitude: 0 to 10,000 feet (0 to 3048 m)
 Maximum Storage Altitude: 15,000 feet (4572 m)
49
Size and Weight
 Height: 3.7 inches (94 mm)
 Width: 2.9 inches (75 mm)
 Thickness: 1.12 inches (28.5 mm)
 Weight: 6.63 ounces (188 grams)
Hardware Addresses
The AirPort has two hardware addresses printed on the side of the case:
 AirPort ID: The address used to identify AirPort Express on a wireless network.
 Ethernet ID: This also known as the MAC address. You may need to provide this
address to your ISP to connect AirPort Express to the Internet.
AirPort Express Safety Tips
 The only way to shut off power completely to your AirPort Express is to disconnect it
from the power source.
 When connecting or disconnecting your AirPort Express, always hold it by its sides.
Keep fingers away from the metal part of the plug.
 Your AirPort Express is a high-voltage component and should not be opened for any
reason, even when the AirPort Express is unplugged. If your AirPort Express needs
service, see “Learning More, Service, and Support” on page 47.
 Never force a connector into the ports. If the connector and port do not join with
reasonable ease, they probably don’t match. Make sure that the connector matches
the port and that you have positioned the connector correctly in relation to the port.
50
Appendix AirPort Express Specifications
 If you are using the optional power cord, avoid dangling AirPort Express from the
power cord.
 When you are using your AirPort Express, it is normal for the case to get warm. The
AirPort Express case functions as a cooling surface that transfers heat from inside the
unit to the cooler air outside.
Avoid Wet Locations
WARNING: To reduce the chance of shock or injury, do not use your AirPort Express in
or near water or wet locations.
 Keep AirPort Express away from sources of liquids, such as drinks, washbasins,
bathtubs, shower stalls, and so on.
 Protect AirPort Express from direct sunlight and rain or other moisture.
 Take care not to spill any food or liquid on your AirPort Express. If you do, unplug
AirPort Express before cleaning up the spill.
In case of a spill, you may have to send your equipment to Apple for service. See
“Learning More, Service, and Support” on page 47.
Do Not Make Repairs Yourself
WARNING: Do not attempt to open your AirPort Express or disassemble it. You run
the risk of electric shock and voiding the limited warranty. No user-serviceable parts
are inside.
Appendix AirPort Express Specifications
51
About Handling
Your AirPort Express may be damaged by improper storage or handling. Be careful not
to drop your AirPort Express when transporting the device.
52
Appendix AirPort Express Specifications
Regulatory Compliance Information
FCC Declaration of Conformity
This device complies with part 15 of the FCC rules.
Operation is subject to the following two conditions: (1)
This device may not cause harmful interference, and (2)
this device must accept any interference received,
including interference that may cause undesired
operation. See instructions if interference to radio or
television reception is suspected.
Radio and Television Interference
This computer equipment generates, uses, and can
radiate radio-frequency energy. If it is not installed and
used properly—that is, in strict accordance with Apple’s
instructions—it may cause interference with radio and
television reception.
This equipment has been tested and found to comply
with the limits for a Class B digital device in accordance
with the specifications in Part 15 of FCC rules. These
specifications are designed to provide reasonable
protection against such interference in a residential
installation. However, there is no guarantee that
interference will not occur in a particular installation.
You can determine whether your computer system is
causing interference by turning it off. If the interference
stops, it was probably caused by the computer or one of
the peripheral devices.
If your computer system does cause interference to
radio or television reception, try to correct the
interference by using one or more of the following
measures:
 Turn the television or radio antenna until the
interference stops.
 Move the computer to one side or the other of the
television or radio.
 Move the computer farther away from the television or
radio.
 Plug the computer into an outlet that is on a different
circuit from the television or radio. (That is, make
certain the computer and the television or radio are on
circuits controlled by different circuit breakers or
fuses.)
If necessary, consult an Apple Authorized Service
Provider or Apple. See the service and support
information that came with your Apple product. Or,
consult an experienced radio/television technician for
additional suggestions.
Important: Changes or modifications to this product
not authorized by Apple Inc. could void the EMC
compliance and negate your authority to operate the
product.
This product was tested for FCC compliance under
conditions that included the use of Apple peripheral
devices and Apple shielded cables and connectors
between system components. It is important that you
use Apple peripheral devices and shielded cables and
connectors between system components to reduce the
possibility of causing interference to radios, television
sets, and other electronic devices. You can obtain Apple
peripheral devices and the proper shielded cables and
connectors through an Apple-authorized dealer. For
non-Apple peripheral devices, contact the manufacturer
or dealer for assistance.
Responsible party (contact for FCC matters only): Apple
Inc., Product Compliance, 1 Infinite Loop M/S 26-A,
Cupertino, CA 95014-2084, 408-974-2000.
53
Industry Canada Statement
This Class B device meets all requirements of the
Canadian interference-causing equipment regulations.
Cet appareil numérique de la Class B respecte toutes les
exigences du Règlement sur le matériel brouilleur du
Canada.
VCCI Class B Statement
Europe — EU Declaration of Conformity
Complies with European Directives 72/23/EEC, 89/336/
EEC, 1999/5/EC. For more information, see
www.apple.com/euro/compliance.
European Union — Disposal Information
This symbol means that according to local laws and
regulations your product should be disposed of
separately from household waste. When this product
reaches its end falloff, take it to a collection point
designated by local authorities. Some collection points
accept products for free. The separate collection and
recycling of your product at the time of disposal will
help conserve natural resources and ensure that it is
recycled in a manner that protects human health and
the environment.
54
www.apple.com/airport
www.apple.com/support/airport
© 2007 Apple Inc. All rights reserved.
Apple, the Apple logo, AirPort, AirPort Express, AirPort Extreme, Bonjour, iTunes, Mac, Macintosh, and Mac OS are
trademarks of Apple Inc., registered in the U.S. and other countries. AirTunes is a trademark of Apple Inc.
034-4344-A
Printed in XXXX