AT&T | 1040 | AT&T Business Voice Mail

AT&T Business
Voice Mail
Comprehensive
Messaging Solution
{ 0 }{ 0 } Help
{ 7 }{ 7 } Back up to start
{ 0 } Hear review options
{ 7 } Back up 10 seconds
{ * } Exit review at any time
{ 6 } Repeat envelope information
{ 9 }{ 9 } Forward to end
{ # }{ # } Skip to the next type of
message (new to saved, etc.)
{ # } Skip to the next message
{ 9 } Forward 10 seconds
{ 8 } Pause/resume
While messages are playing, you can control what you hear.
The Message Review Toolbox
Voice Mailbox Number: ________________________________
For recorded tutorial information for
California customers:
AT&T Business Voice Mail Series 50
1-800-540-2865
Voice Mail Series 100
Voice Mail Series 200
(Port-Based CA only)
1-800-540-2861
Internet: www.att.com
Customer Service:
California customers:
(In California)
1-800-540-8020
(Outside California)
1-800-989-8020
Nevada Customers:
Inside and Outside Nevada
1-877-469-2355
©2006 AT&T. All Rights Reserved. Printed in U.S.A. 11/06 AB-0910
Mailbox or Access Number _______________________
{*}
Response Options
Hear Message
{1}
Hear
Message
Erase
Reply
Copy
{*}
A
Other Addressing
Options
{0}
B
{#}
4
{ 0 }{ 0 } Help
{#}
Private Future
NonUrgent
Cancel Delivery Delivery receipt Delivery Send
Notification
Message
{1} {2} {3} {4}
Delivery Options
{#}
End
Recording
{ * } Exit Review at any time
{ 0 } Hear Review Options
{ 9 }{ 9 } Forward to end
{ 9 } Forward 10 seconds
Review Recording
{#}
Confirm
{ 8 } Pause/Resume
{ 7 }{ 7 } Back up to start
{*}
{ 7 }{ 7 }
Hear New
Password
Dial New
Password
Plus { # }
{#}
{2}
{3}
Record
Record
Greeting
{5}
Groups
{ 0 }{ 0 }
Hear
Members
*Optional service for Series 100 and 200 only.
Play for
Both Lines
{#}
Erase
Group
{3} {4}
Accept
Greeting
{#}
Record
Title
{#}
{2}
{1}
Add/
Delete
Members
Dial Group
Number
Plus { # }
Create Edit an Hear
a New Existing Group
Group Group Titles
{1}{2}{3}
Help
End
Replay
Recording Greeting
{#}
Change/Review
Greeting
{1}
Alternate System
Greeting Greeting
{5}
{1}
Personal
Greeting
{#}
No
Change
End
Recording
Hear
Greeting
for Line One
No
Change
Record
Name
{#}
Record
Select
Attendant*
Hear Phone
Number for
Line One
{3}
{2}
{4}
Record Name/
Greetings
{0}
Greeting/Greeting
by Phone Number
{5}
Hear Name
Name
{1}
More Options
AT&T Messaging
P.O. Box 2630
San Ramon, CA 94583
Cancel
Record
Message
Begin
Recording
{5}
End
Addressing
{2}
Instruction Pager
Guest
Length
Notif.
Mailboxes
(Optional)
{1}
Password
{3} {5}
{3}
Personal
Profile
Cancel
Previous
Address
Dial Number
Plus { # }
C
{*}
Hear Name
or Number
Dial Mailbox
or Group
{1} {4} {*}
Number
Guest
Extension Extension
Plus { # }
Mailboxes Mailboxes Mailboxes
{2}
AT&T Business Voice Mail is an easy-to-use, easy-to-set-up
business messaging tool. Before voice mail can work for
you, however, you will need to set up and personalize your
voice mailbox. Please refer to your Welcome Letter for
important information you’ll need to get started. The
letter contains your access number, voice mail series type,
mailbox number and temporary password. If you do
not have your Welcome Letter and you have service in
California, call Customer Service at 1-800-540-8020 if
you are calling from California or 1-800-989-8020 if you
are outside California to get the important information you
need to set up and use Voice Mail. If you have service in
Nevada, please call 1-877-469-2355.
{ 6 } Repeat Envelope
{*}
Repeat
Envelope
Information
Exit
Screen
Send
Information Contacts
{ 7 } Back up 10 seconds
{ # }{ # } Skip to the next type
of message (new to saved, etc.)
{ # } Skip to the next message
While messages are playing,
you can control what you hear.
The message review toolbox
Repeat Save
{1}{2}{3}{4}{5}{6}
Exit
Review
{ 1 }{ 1 }
Hear Envelope
Information Only
Scan
Voice Mail Series ________________________________
Hear Envelope
Information
{1}
Series 50:
Call Your Voice
Mailbox Number
Press { * }
Enter Password
and Press { # }
Record your series and access number here for easy
reference.
Review
Main Menu
Dial
Password
Plus { # }
Using this detailed instruction guide, you’ll be able to set up
your voice mailbox and learn some time-saving shortcuts.
Series 100/200:
Call Your
Voice Mail
Access Number
AT&T Business Voice Mail Navigation Map
Welcome to AT&T Business Voice Mail
Customer Service
California customers:
In California 1-800-540-8020
Outside California 1-800-989-8020
Nevada customers:
Inside and outside Nevada 1-877-469-2355
For recorded tutorial information for California customers
Voice Mail Series 50
1-800-540-2865
Voice Mail Series 100
Voice Mail Series 200 (Port-Based CA only)
1-800-540-2861
Internet: www.att.com
Table of Contents
_____________________________________________
Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
_____________________________________________
Navigation map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
_____________________________________________
Setting up your voice mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
_____________________________________________
Using AT&T Business Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
_____________________________________________
Accessing your mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Changing your voice mail settings . . . . . . . . . . . . . . . . . . . . . . . . . 13
_____________________________________________
Changing your password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
_____________________________________________
Changing your greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
_____________________________________________
Advanced features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
_____________________________________________
Alternate mailbox ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Group broadcast lists
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
_____________________________________________
Optional features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
_____________________________________________
Call Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
_____________________________________________
Extension mailboxes
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Message indicators
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
_____________________________________________
_____________________________________________
Pager notification settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Glossary of terms and FAQ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
_____________________________________________
Information contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . foldout
_____________________________________________
_____________________________________________
_____________________________________________
_____________________________________________
28
1
Getting Started
How Does Your Voice Mail Work?
Think of voice mail as your own message manager. When you’re away from your
desk, on your phone or on the Internet, voice mail answers all incoming calls. Your
callers will hear your personal greeting and can leave a detailed private message,
which is recorded by a computer and stored in your own mailbox. That means you’ll
get clear, accurate messages all the time.
Business Voice Mail makes it easy to keep in touch when you’re on the go. You can
retrieve your messages at any time by dialing your access number (excluding Series
50) or dialing your mailbox number (Series 50) from a touch-tone phone and
following the recorded instructions to retrieve your messages.
Services
Features
Voice Mail Series 50
• Direct-dialed, message-only mailbox
• Covers multiple lines with just one mailbox
• Perfect for employees who travel, are out of
the office frequently or do not have a
physical office
• Available with quantity and term discounts
Voice Mail Series 100
• Private mailbox for each direct line
• Links multiple locations easily for improved
intraoffice messaging
AT&T Messaging offers various voice mail products to fit your business’s needs.
• Supports features such as Call Transfer to
Attendant and Message Waiting Indicator
Using This Instruction Guide
This guide contains all the information you need to set up and use your voice mail
system. Look for the following symbols for additional information.
• Available with quantity and term discounts
Voice Mail Series 200
(Port Based - CA Only)
• Self-managed, on-site voice messaging
system using your own network connection
• Link all your office locations
✓
Quick Tip
• Supports features such as Call Routing and
Detail Reporting
Look for this symbol for important information on using your voice
mail system.
• Available with quantity and term discounts
Get a quick overview of set-up steps in the Quick Tip boxes.
Voice Mail is provided by AT&T Messaging.
Voice Mail Series 50 and Series 100
If the local service for the telephone line(s) associated with this service includes a per-call or per-minute local
call charge, that charge will apply to the use of your Voice Messaging Service. Charges apply for a local call
every time a message is retrieved from the mailbox or the mailbox is accessed in any way from that local
telephone number. Applicable local call charges also apply every time a caller leaves or attempts to leave a
message. If the local call on the telephone number(s) associated with this voice messaging service is on a calling
plan (e.g. minutes-of-use plan), calls to the mailbox (as described above) will be counted against the monthly
allowance. Calls to the mailbox from outside the local calling area of the telephone number associated with the
mailbox incur applicable local toll or long distance charges.
2
3
Key definitions – see glossary on page 22 for more definitions
Navigation Map
Series 100/200:
Call Your
Voice Mail
Access Number
A
Dial
Password
Plus { # }
Series 50:
Call Your Voice
Mailbox Number
Press { * }
Enter Password
and Press { # }
B
C
A
Access Number – The local number you call to access voice mail.
Your access number is listed on your Welcome Letter.
B
Password – The key to your voice mailbox, keeping your messages secure.
A temporary password is listed on your Welcome Letter.
C
Mailbox Number – The number where your messages are stored.
(The same as your 7-digit telephone number for Series 100 and 200.)
Main Menu
Review
{1}
Scan
Hear Envelope
Information
{*}
Hear Message
Exit
Review
{ 1 }{ 1 }
Send
{2}
{0}
Hear Envelope
Information Only
{1}
{*}
Hear
Message
Exit
Screen
Reply
Copy
Repeat
Envelope
Information
{#}
The message review toolbox
{1}
{2}
Cancel
Previous
Address
Password
Instruction Pager
Guest
Length
Notif.
Mailboxes
(Optional)
{ # } Skip to the next message
{3} {5}
Dial New
Password
Plus { # }
Begin
Recording
{*}
{#}
{ 7 } Back up 10 seconds
Cancel
Confirm
{ 8 } Pause/Resume
{ 9 } Forward 10 seconds
Groups
{2}
{3}
Name
Greeting/Greeting
by Phone Number
Select
Attendant*
{5}
{#}
Record
No
Change
{1}{2}{3}
Hear Phone
Number for
Line One
Create Edit an Hear
a New Existing Group
Group Group Titles
{1}
Record
Name
Change/Review
Greeting
Dial Group
Number
Plus { # }
{#}
End
Recording
Hear New
Password
{ 6 } Repeat Envelope
Record
Message
{5}
{1}
Hear
Greeting
for Line One
{ # }{ # } Skip to the next type
of message (new to saved, etc.)
{ 7 }{ 7 } Back up to start
{ 0 }{ 0 }
Hear Name
{*}
{5}
While messages are playing,
you can control what you hear.
Help
Record Name/
Greetings
Dial Number
Plus { # }
End
Addressing
{0}
{4}
Personal
Profile
Dial Mailbox
or Group
{1} {4} {*}
Number
Guest
Extension Extension
Plus { # }
Mailboxes Mailboxes Mailboxes
{1}{2}{3}{4}{5}{6}
Erase
{3}
Other Addressing
Options
Hear Name
or Number
Response Options
Repeat Save
More Options
{ 7 }{ 7 }
Review Recording
{ 9 }{ 9 } Forward to end
{#}
{ * } Exit Review at any time
End
Recording
{ 0 } Hear Review Options
{ 0 }{ 0 } Help
Delivery Options
{*}
{1} {2} {3} {4}
{#}
Private Future
NonUrgent
Cancel Delivery Delivery receipt Delivery Send
Notification
Message
{#}
{1}
{2}
No
Change
Personal
Greeting
Alternate System
Greeting Greeting
{5}
Record
{1}
{2}
{3} {4}
Add/
Delete
Members
Record
Title
Erase
Group
Hear
Members
{3}
Record
Greeting
{#}
{#}
End
Replay
Recording Greeting
{#}
{#}
Accept
Greeting
Play for
Both Lines
*Optional service for Series 100 and 200 only.
4
5
Setting Up Your Voice Mailbox
Follow the simple steps below to set up your voice mailbox. Refer to your Welcome
Letter for your access number, mailbox number and temporary password. (If you’ve
already set up your mailbox, please turn to page 8.)
• Voice Mail Series 50: Dial your mailbox number and press { * } to interrupt
the greeting.
• Voice Mail Series 100 and Series 200 (CA only): Calling from your business line,
dial your access number.
• Voice Mail (NV only): Calling from your business line, dial { * }{ 9 }{ 8 } (where
available). If { * }{ 9 }{ 8 } is not available in your area, dial your access number.
• Enter your temporary password and press { # }. You will also need to dial your
mailbox number if you are setting up your mailbox away from your business
phone line.
If you are a California customer and forgot your access number and/or password, call:
• 1-800-540-8020 in California
• 1-800-989-8020 outside California
If you are a Nevada customer and forgot your access number and/or password, call:
• 1-877-469-2355
Setting Up Your Mailbox For The First Time
✓
For your security, you should change your temporary password immediately, even
if you are not yet using your mailbox. When choosing a password, do not use
your telephone or mailbox number (or any part of the telephone or mailbox
number) as part of the password. Do not repeat digits (e.g., 444444), do not use
sequential digits (e.g., 123456) and do not use easily identifiable numbers (e.g.,
ZIP code, street address, etc.). Treat your password as you would your ATM PIN.
Select a password of at least six digits, up to a maximum of 13. For added
security, you should change your password periodically and check your greetings
to make sure they have not been changed.
• Dial your new password and press { # } .
• Press { # } to confirm your new password.
If you have extension mailboxes, please refer to page 18 for instructions on how to
set them up.
Step 2 – Record your name
Your recorded name is what other voice mailbox users will hear when they send you
a message from their mailbox. Record the name that will identify your mailbox within
the voice mail system – your first and last name or your company name (for example,
“Tom Smith, the ABC Group”).
• Press { 5 } and state your first and last name or company name, then press { # }.
• Press { # } to accept or press { * } to cancel and { 5 } to record again.
The first time you enter your mailbox, you will need to complete these three steps:
Step 1 – Change your password
Step 3 – Record your personal greeting
Your voice mail password will keep your messages private, just as your ATM PIN
keeps your banking information private.
When voice mail answers the phone, callers will hear your personalized greeting.
• Press { 1 } after the brief orientation and follow the prompts to change your
temporary password. This password has been assigned by AT&T Messaging and
can be found on your Welcome Letter.
• Press { 5 } to begin recording and { # } when you’re finished.
• Press { # } to accept or press { * } to cancel and { 5 } to record again.
• Choose a password between 6 and 13 digits. It cannot start with zero (0).
6
7
Using AT&T Business Voice Mail
You can also use special delivery options:
• Private – Ensures the message can’t be copied/forwarded to other mailboxes.
Voice mail from AT&T Messaging is the right way to do business. You’ll never have to
worry about replacing tapes, untangling cords, power failures or listening to your
partner’s messages. The voice mail system never takes a lunch break or becomes
victim to coffee spills. It answers even when you’re already on the phone or away
from your desk. Best of all, no one else hears your messages – unless you want
them to.
Accessing Your Mailbox
• Future Delivery – Lets you specify the date and time the message is to be
delivered, up to one year in the future.
• Non-Receipt Notification – Lets you know if the message you sent hasn’t been
reviewed within 24 hours of delivery.
• Urgent Delivery – Ensures your message is played before messages that are sent
via normal delivery.
To access your voice mailbox to check messages, change your greeting or set up
additional messaging features:
Personal profile – Press { 3 } to either change your password or to set up Pager
Notification or Call Transfer to Attendant.
Voice Mail Series 50:
1. Dial your mailbox number and press { * } to interrupt the greeting.
Greetings – Press { 4 } to change your greetings.
Voice Mail Series 100 and Series 200 (CA only):
1. Calling from your business line, dial your access number.
Voice Mail (NV only):
1. Calling from your business line, dial { * }{ 9 }{ 8 } (where available).
If { * }{ 9 }{ 8 } is not available in your area, dial your access number.
Groups – Press { 5 } to create a group list to broadcast messages to other voice
mail users.
✓
You can press { 0 }{ 0 } for recorded help whenever you need additional
instructions.
2. Enter your password and press { # } .
3. If away from your business phone line, enter your mailbox number and press { # }.
Quick Tip
Opening Choices
• Pressing { * } cancels what you’re
doing and sends you back one step.
Press { * } if you make a mistake.
Use the { # } key to confirm your entry.
From the main menu, you can access a variety of voice mail functions.
Review messages – Press { 1 } to listen to messages.
• Pressing { # } alerts the system that
you’ve finished that action.
Scan messages – Press { 1 }{ 1 } to scan through all your new messages.
Send messages – Press { 2 } to send messages directly to another AT&T Voice Mail
(business and/or residential) subscriber within your calling area. Please refer to the
Navigation Map in this guide for detailed instructions.
If you ever get lost, just keep pressing
{ * } until you return to Opening Choices.
✓
IMPORTANT NOTE FOR Voice Mail SERIES 100 and SERIES 200
(Port-Based CA Only) USERS
If you are not calling from your business line, you will need to dial your access
number followed by your password and mailbox number to retrieve your messages.
8
9
Opening Choices
Sending a Voice Mail Message to Another Mailbox
Review messages – Press { 1 } to listen to messages. Any messages marked urgent
are played first. Your messages will be played one at a time, noting the date and
time the message was sent. You will have the opportunity to respond to each
message. Please listen to the prompts after the message is read or refer to the
Navigation Map in this guide to determine your next action.
Send messages to other AT&T Voice Mail (business and/or residential) users easily.
Send a single message or a message to a group. There is no charge to send messages.
Review Options
Repeat – Press { 1 } to replay a message.
Save – Press { 2 } to save a message you’ve already heard. Depending upon your
mailbox, messages may be saved for up to 30 days from the date delivered into
voice mail.*
Erase – Press { 3 } to erase a message. If you accidentally press 3, don’t hang up.
Listen to the prompts and you will be given the opportunity to change the status of
that message again.
Reply – Press { 4 } to reply to a message sent by another AT&T Voice Mail (business
and/or residential) subscriber through the voice mail system. Refer to description of
“Messaging” in Glossary, page 22.
• Press { 2 } at Opening Choices.
• Enter the voice mailbox number of the person you want to receive your message
and press { # }.
• You will hear the name or number of the person you want to address your
message to.
• To add recipients, enter their mailbox number and press { # } after each one.
• Press { # } again if you have finished adding recipients.
• Press { 5 } to begin recording the message you want to send. When you are
done, press { # } .
• Press { # } to send the message, or you can review and re-record the message
before sending. Simply follow the prompts.
• Press { 0 } to use one of the special delivery options.
Copy/Forward – Press { 5 } to forward a copy of a message to another AT&T Voice
Mail (business and/or residential) subscriber through the voice mail system.**
- Private - Ensures your message can’t be copied or forwarded.
Repeat Time and Date of Message – Press { 6 } to repeat the time and date a
message was sent.
- Non-Receipt Notification - Lets you know if the message you sent hasn’t been
reviewed within 24 hours of delivery.
- Future Delivery - Lets you specify when your message will be delivered.
- Urgent - Ensures your message is played before normal-delivery messages.
Quick Tip
At opening prompts:
Press { 2 } to send a message.
Enter mailbox number.
Press { # }.
Press { 5 } to record your message.
Press { # } to end the recording.
Press { # } to send your message.
* Deluxe mailboxes have extra capacity and include additional days of storage.
** If the recipient does not have AT&T Voice Mail or is not within your local calling area, you will be notified by
the system.
10
11
Other Addressing Options – Guest & Extensions
Changing Your Voice Mail Settings
Press { 0 } to use other addressing options. Other addressing options include:
Guest Addressing – Set up Guest Mailboxes for temporary help, visiting staff from
other offices or anyone with whom you wish to send and receive messages. There
are four Guest Mailboxes available on each Voice Mailbox and four on each Extension
Mailbox. Guest Mailboxes are for your use only – your guest can send messages only
to your Host Mailbox and receive messages from you.
Changing Your Password
Protect the privacy of your voice mail messages by changing your password
frequently.
• Press { 3 } at opening choices for the Personal Profile Menu, then press { 1 }.
The recorded prompts will walk you through the process to change your password.
• Press { 2 } at the Main Menu to send a message.
• Press { 0 } for Other Addressing Options.
• Press { # } to cancel and keep your old password or press { * } to accept your
new password.
• Press { 1 } to send you message to a Guest Mailbox that you have created.
Changing Your Greeting
• Enter the Guest Mailbox number.
Changing your voice mailbox recorded name
• Press { # } .
Quick Tip
You are now ready to record and send a message.
Change the name your callers hear
when they send messages to your voice
mailbox whenever you need to. You can
easily customize your mailbox for an
employee or department.
At opening choices:
Press { 4 }.
Press { 1 }.
Press { 5 } to record.
Press { # }.
Press { # }.
Addressing Messages to an Associated Extension Mailbox – If you are addressing an
Extension Mailbox with the same Main Mailbox number as yours:
• Press { 2 } at the Main Menu to send a message.
• Press { 0 } for Other Addressing Options.
• Press { 4 } to access Extension Addressing.
• Enter the Extension Mailbox number.
• At opening choices, press { 4 } for the Greetings Menu, then press { 1 }.
• Press { 0 }.
• Press { 5 } to begin recording, then press { # } when finished.
You are now ready to record and send a message.
• Press { # } again to accept the name or { 5 } to re-record.
Changing your personal greeting daily
Quick Tip
Your customers hear your personal
greeting whenever your phone is
answered by voice mail. It’s a good idea
to frequently change your message.
At opening choices:
Press { 4 }.
Press { 2 } to select Greetings.
Press { 1 } for Personal Greetings.
Press { 5 } to record.
Press { # }.
Press { # }.
12
13
• At opening choices, press { 4 } to enter the Greetings Menu then press { 2 } to
select your greeting.
Advanced Features
• Press { 1 } to select Personal Greetings, then press { 5 } to record a new greeting.
Press { # } when you’re done.
Voice Mail has a variety of advanced features that can make business messaging
even easier.
• To accept this greeting, press { # } again.
Alternate Mailbox ID
• To cancel and re-record, press { * }. You can re-record as many times as you like.
Just press { 5 } again and { # } when you’re done.
This feature allows a single voice mailbox to answer calls for two separate telephone
numbers.* If you have two locations, you can direct all of your voice mail messages
to a single mailbox to make retrieving messages easier.
✓
Q: Do my frequent callers have to listen to my entire greeting every time they call?
Group Broadcast Lists
A: No. You can tell your callers at the start of your personal greeting to press { # }
to skip the rest of your greeting and go straight to the record tone.
Save time by sending the same message to a number of AT&T Voice Mail (business
and/or residential) users simultaneously with group lists. You can create and store
up to 15 group lists.
Alternate personal greeting
Quick Tip
Alternate personal greetings are ideal
when you’ll be away for an extended
period or as a regular after-hours greeting.
At opening choices:
Press { 4 }.
Press { 2 }.
Press { 2 }.
Press { 5 } to begin recording.
Press { # }.
Press { # }.
Create a group list
Quick Tip
At opening choices:
Press { 0 }.
Press { 5 }.
Press { 1 }.
Press { 1 }.
Press { # }.
Press { 2 }.
Press { # }.
• At opening choices, press { 0 } for more options.
• Press { 5 } for groups.
To record an alternate personal greeting or to edit the current alternate personal greeting:
• At opening choices, press { 4 } for the Greetings Menu, then press { 2 }{ 2 }.
This will take you directly to the Alternate Personal Greeting Menu.
• Press { 1 } to create a new group. Give the group a number (between 1 and 15).
• Press { 1 } to add group members.
• Press { 5 } to begin recording a new personal greeting and { # } when you’re done.
• Press { # } again to accept it or { 5 } to re-record.
• Pressing { # } activates the alternate personal greeting you just changed, and
callers will hear it until you turn it off.
*This is an optional feature for Voice Mail Series 100 and Series 200 (Port-Based CA only). Please call
Customer Service to add this feature.
With your alternate personal greeting activated, each time you access your mailbox
you’ll be asked to confirm that you want the alternate personal greeting to continue
playing. Press { 1 } to continue playing your alternate personal greeting. To switch
back to your personal greeting, press { 2 }. It’s that easy!
14
15
• Enter the mailbox number for each group member, pressing { # } after each entry.
Optional Features
• Press { # } again when you are finished creating the group list.
• Press { 2 } to record a group title.
• Press { # } to accept the title or press { * } to cancel and re-record.
Send a message to a group list
Quick Tip
At opening choices:
Press { 2 }.
Enter group number.
Press { 5 } to record.
Press { # }.
Press { # }.
Call Transfer
Sometimes a customer needs to speak with a live person when you’re not available.
The Call Transfer* feature lets your customers transfer to a live person in your office
and leave a detailed message for you.
To set up
• From opening choices, press { 4 } for the Greetings Menu.
• Press { 3 } at the Greetings Menu to select an attendant who will answer your
transferred call.
• Press { 1 }, then dial the number you want your calls transferred to.
- If an attendant number has not been selected, you will be asked for the number
of the person to whom you wish to transfer the call.
• At opening choices, press { 2 } to send a message.
• Enter the group number.
• Select the appropriate group.
• Follow the prompts to record and send a message to your group list.
✓
You can send to both groups and individuals on the same call.
- If you have already selected an attendant, you’ll hear the name or telephone
number of that person.
• Press { # } to accept it, or dial a new telephone number and press { # }. Voice mail
confirms the recorded name or telephone number of your attendant and returns
you to the Greetings Menu.
✓
Be sure your greeting tells callers they can press { 0 }{ 3 } to reach someone in
your office or to leave a message.
Example: “This is Bob Smith. Thank you for calling. Please leave a message after
the tone. If you would like to speak with someone live, press 03 now or after you
leave your message. Thank you.”
*Voice Mail Series 100 and Series 200 (Port-Based CA only). This is an optional feature in California; please
call Customer Service to add this feature.
16
17
Extension mailboxes
Message indicators
They are an easy way to sort messages for multiple employees or departments that
share one line.
Voice Mail offers two types of message indicators for Voice Mail Series 100 and Series
200. Both may be provided at no additional charge and cannot be offered separately
(CA only).
• Dial the access number listed on your Welcome Letter.
• Enter the temporary password and press { # }. You will also need to dial your
mailbox number.
• Enter the extension mailbox number followed by { # }.
Intermittent tone – A broken dial tone indicates you have messages when you pick
up the telephone.
Visual Message-Waiting Indicator* – A blinking light indicates you have messages.
This indicator requires telephone equipment that is compatible with telephone
company CLASS features. This equipment must be purchased separately. Please
check with your local retailer or call to order.
If you are missing your access number or password, call:
For service in California
• 1-800-540-8020 in California
• 1-800-989-8020 outside California
For service in California
• 1-800-750-2355
For service in Nevada
• 1-877-469-2355
For service in Nevada
• 1-877-469-2355
✓
Extension mailboxes allow your customers to leave detailed messages for any of
your associates or employees. Example: “Thank you for calling Smith Landscaping
Company. To leave a message for John Smith, press 2# now. For Mary Smith, press
3# now. You can also leave a message in our general mailbox after the tone.”
Message-Waiting Indicator is turned on whenever a Main Mailbox or its associated
extension mailboxes have new messages. The Message-Waiting Indicator is turned
off only when all new messages have been either saved or erased from the main and
extension mailboxes.
Do you want to give your associates all the benefits of voice mail while sharing one
telephone line? Extension mailboxes are the solution – each extension has its own
private mailbox. To order, call:
For service in California
• 1-800-540-8020 in California
• 1-800-989-8020 outside California
For service in Nevada
• 1-877-469-2355
*available in most areas
18
19
Pager Notification*
Quick Tip
At opening choices:
Press { 3 }.
Press { 3 }.
Press { 1 } for on.
Press { 2 } for off.
Pager notification settings
You can choose to be paged for all messages or just for urgent ones.
• Press { 3 } to change the type of message notification.
- Press { 1 } for notification of all messages.
With Pager Notification, Voice Mail will page you when a new voice mail message
arrives. You can now supply your clients with just one number to reach you, rather
than several different phone numbers. To order, call:
For service in California
• 1-800-540-8020 in California
• 1-800-989-8020 outside California
- Press { 2 } for notification of urgent messages only.
✓
Be sure to mention in your personal greeting that you’ll be paged when messages
are left in your mailbox. If you’re paged only for urgent messages, tell callers to
press { 4 } after recording their message if they want you paged. Sample: “This is
Bob Smith for Tuesday, January 16. Please leave a message after the tone. If this
is urgent, press 4 after leaving your message and I will be paged.”
For service in Nevada
• 1-877-469-2355
From opening choices, press { 3 } for Personal Profile and press { 3 } again for
Pager Notification.
• If paging is off:
- Press { 1 } to turn it on.
- Press { 2 } to leave it off.
• If paging is on:
- Press { 1 } to leave it on.
- Press { 2 } to turn it off.
Note: You must have a pager and have Pager Notification set up for this feature to be active. Please call
Customer Service to order the feature. Pager Notification will transmit the voice mailbox number for Series
50 or the number users dial to access their voice mailbox.
* Pager Notification is intended to page to a pager. Use of Pager Notification to any device other than a pager
(e.g. cellular/wireless phone number) may count as an incoming call or text message and be applied against
your monthly allowance. Please check with your cellular/wireless provider.
20
21
Glossary of Terms and
Frequently Asked Questions
Access Number – The telephone number Voice Mail Series 100 and Series 200
(Port-Based CA only) users dial to access their voice mailboxes.
Call Forwarding Features – Used to forward your line to voice mail when your line is
busy or not answered. Local usage charges may apply.
Mailbox Number – Your office telephone number associated with your voice mailbox.
Series 50 users must dial this number to access their voice mailboxes.
Messaging – When a message is sent from one mailbox to another through the
system without ringing the telephone.
Password – The 6- to 13-digit number you use to keep your messages private. Your
password cannot start with zero (0).
Personal Greeting – The message your callers hear when the call is forwarded to
voice mail.
Recorded Name – Your name or company name. Callers will hear this name when
they send a message to another voice mailbox.
Voice Mail Series 50 – Voice mail service best suited for businesses that do not
need/want an office number. Series 50 is a direct-dial mailbox. Your callers dial your
Series 50 mailbox directly to leave a message.
Voice Mail Series 100 – Voice mail service associated with each of your direct
business line(s).
Series 200 Port-Based Voice Mail – Available in California only. A port-based voice
mail service for large businesses that desire to manage their own voice mail service.
22
Q: What is my access number?
A: For Voice Mail Series 100 and Series 200 customers, this is the number you call to
get into your voice mailbox. If you have forgotten your access number, call:
For California customers
1-800-540-8020 in California or
1-800-989-8020 outside California
For service in Nevada
1-877-469-2355 inside or outside Nevada
Series 50 customers do not have an access number.
Q: What is my mailbox number?
A: It is your office telephone number if you are an Voice Mail Series 100 or Series
200 (CA only) customer. For Series 50 users, it is the telephone number given to
you when your voice mail service was activated.
Q: How do I change my password?
A: It’s simple. Just press { 3 } at Opening Choices to access your Personal Profile,
then press { 1 } to change your password. (See page 13.)
Q: What does it mean when my mailbox gets locked?
A: Mailbox lock is a security feature. Your mailbox will automatically lock after three
invalid password attempts. If this happens, call Customer Service. (See page flap.)
Q: What’s the difference between my recorded name and my personal greeting?
A: Your recorded name is just that: your name or your business name. It’s played
when other voice mail users send a message directly to your mailbox from within
the system. Your personal greeting is what callers hear when they reach your
voice mailbox by calling your business number. Personal greetings include a
name and/or company name and ask the caller to leave a message. You can
record greetings of up to two minutes. (See page 14.)
23
Q: Why would I want to use an alternate personal greeting?
Q: How do I activate Pager Notification?
A: It’s perfect when you’re going to be out of the office for a few days. Instead of
re-recording your personal greeting, you can use the alternate personal greeting
that tells callers where you’ll be and when you’ll be back. It doesn’t erase the
personal greeting. The voice mail system reminds you every time you check your
messages that the alternate personal greeting is on.
A: This is an optional feature. First, you must have an active pager. Second, call AT&T
Companies to add the feature to your mailbox. To order, call:
Q: Are there any other usage charges?
A: If the local service for the telephone line(s) associated with this service includes a
per-call or per-minute local call charge, that charge will apply to the use of your
Voice Messaging Service. Charges apply for a local call every time a message is
retrieved from the mailbox or the mailbox is accessed in any way from that local
telephone number. Applicable local call charges also apply every time a caller
leaves or attempts to leave a message. If the local call on the telephone
number(s) associated with this voice messaging service is on a calling plan (e.g.
minutes-of-use plan), calls to the mailbox (as described above) will be counted
against the monthly allowance. Calls to the mailbox from outside the local calling
area of the telephone number associated with the mailbox incur applicable local
toll or long distance charges.
Q: How do I access my messages when I’m out of the office?
A: For Voice Mail Series 50, dial your mailbox number, press { * } and enter your
password. For Voice Mail Series 100 and Series 200 (Port-Based CA only) users,
dial your access number, then enter your password and mailbox number. Or if you
have a telephone that forwards calls directly to your voice mailbox, you can dial
that number and press { * } when you hear your personal greeting. Then enter
your password and press { # }.1
For service in California
1-800-540-8020 in California
1-800-989-8020 outside California
For service in Nevada
1-877-469-2355
When you are ready to activate Pager Notification, press { 3 }{ 3 } at Opening
Choices. Then press { 1 } to turn paging on. Select whether you want to be
paged for all messages or only for those marked urgent. The voice prompts will
walk you through the steps.
Q: How long are messages saved?
A: Messages can be saved for either 14 or 30 days from the date they were
delivered, dependent on the type of mailbox you purchase. Please check your
Welcome Letter or call Customer Service if you have questions.
Q: Is there a way to visually know if I have a message?
A: Yes. Voice Mail Series 100 and Series 200 (Port-Based CA only) customers can
purchase a special telephone or adjunct unit with a Visual Message-Waiting
Indicator.*
Q: What is Call Transfer?
A: This is an optional feature in CA. California customers call AT&T Companies to add
the feature to your mailbox. Call Transfer is useful if you want to give your callers
the option of speaking to a live person to leave a message for you. (See page 17
for more details.) To order, call:
For service in California
1-800-540-8020 in California
1-800-989-8020 outside California
*Visual Message-Waiting Indicator service requires telephone company-compatible equipment, which must be
purchased separately. Visual Message-Waiting Indicator is not available in all areas. Available for Voice Mail
Series 100 and Series 200 (Port-Based CA only).
1
Usage charges may apply.
24
25
Q: Can I change the number of times my phone rings before voice mail answers
a call?
A: Yes, but you will need to call AT&T Companies to adjust your ring cycle. In
California, within the first 14 days of service there is no charge to make this
change. After that, there’s a service charge each time you change your ring cycle.
In Nevada, there is no charge to make this change up until the day after the order
is due. After that, there’s a service charge each time you change your ring cycle.
To order, call:
_____________________________________________
_____________________________________________
_____________________________________________
_____________________________________________
For service in California
1-800-540-8020 in California
1-800-989-8020 outside California
_____________________________________________
For service in Nevada
1-877-469-2355
_____________________________________________
Q: Sometimes voice mail doesn’t seem to recognize the buttons that I push on
the phone. Why is this?
_____________________________________________
_____________________________________________
_____________________________________________
A: Make sure that the tone/pulse button on your phone is set to tone. Voice mail
cannot recognize pulse signals. Also, some cellular phones do not send a signal
clear enough to be recognized by voice mail.
_____________________________________________
Q: When I want to use my modem, I cannot dial out because of the intermittent
tone on my line. How can I get around this?
_____________________________________________
A: Listen to and save your messages. This will turn the intermittent message-waiting
indicator off.
_____________________________________________
_____________________________________________
_____________________________________________
_____________________________________________
_____________________________________________
_____________________________________________
_____________________________________________
_____________________________________________
26
27
Mailbox or Access Number _______________________
{*}
Response Options
Hear Message
{1}
Hear
Message
Erase
Reply
Copy
{*}
A
Other Addressing
Options
{0}
B
{#}
4
{ 0 }{ 0 } Help
{#}
Private Future
NonUrgent
Cancel Delivery Delivery receipt Delivery Send
Notification
Message
{1} {2} {3} {4}
Delivery Options
{#}
End
Recording
{ * } Exit Review at any time
{ 0 } Hear Review Options
{ 9 }{ 9 } Forward to end
{ 9 } Forward 10 seconds
Review Recording
{#}
Confirm
{ 8 } Pause/Resume
{ 7 }{ 7 } Back up to start
{*}
{ 7 }{ 7 }
Hear New
Password
Dial New
Password
Plus { # }
{#}
{2}
{3}
Record
Record
Greeting
{5}
Groups
{ 0 }{ 0 }
Hear
Members
*Optional service for Series 100 and 200 only.
Play for
Both Lines
{#}
Erase
Group
{3} {4}
Accept
Greeting
{#}
Record
Title
{#}
{2}
{1}
Add/
Delete
Members
Dial Group
Number
Plus { # }
Create Edit an Hear
a New Existing Group
Group Group Titles
{1}{2}{3}
Help
End
Replay
Recording Greeting
{#}
Change/Review
Greeting
{1}
Alternate System
Greeting Greeting
{5}
{1}
Personal
Greeting
{#}
No
Change
End
Recording
Hear
Greeting
for Line One
No
Change
Record
Name
{#}
Record
Select
Attendant*
Hear Phone
Number for
Line One
{3}
{2}
{4}
Record Name/
Greetings
{0}
Greeting/Greeting
by Phone Number
{5}
Hear Name
Name
{1}
More Options
AT&T Messaging
P.O. Box 2630
San Ramon, CA 94583
Cancel
Record
Message
Begin
Recording
{5}
End
Addressing
{2}
Instruction Pager
Guest
Length
Notif.
Mailboxes
(Optional)
{1}
Password
{3} {5}
{3}
Personal
Profile
Cancel
Previous
Address
Dial Number
Plus { # }
C
{*}
Hear Name
or Number
Dial Mailbox
or Group
{1} {4} {*}
Number
Guest
Extension Extension
Plus { # }
Mailboxes Mailboxes Mailboxes
{2}
AT&T Business Voice Mail is an easy-to-use, easy-to-set-up
business messaging tool. Before voice mail can work for
you, however, you will need to set up and personalize your
voice mailbox. Please refer to your Welcome Letter for
important information you’ll need to get started. The
letter contains your access number, voice mail series type,
mailbox number and temporary password. If you do
not have your Welcome Letter and you have service in
California, call Customer Service at 1-800-540-8020 if
you are calling from California or 1-800-989-8020 if you
are outside California to get the important information you
need to set up and use Voice Mail. If you have service in
Nevada, please call 1-877-469-2355.
{ 6 } Repeat Envelope
{*}
Repeat
Envelope
Information
Exit
Screen
Send
Information Contacts
{ 7 } Back up 10 seconds
{ # }{ # } Skip to the next type
of message (new to saved, etc.)
{ # } Skip to the next message
While messages are playing,
you can control what you hear.
The message review toolbox
Repeat Save
{1}{2}{3}{4}{5}{6}
Exit
Review
{ 1 }{ 1 }
Hear Envelope
Information Only
Scan
Voice Mail Series ________________________________
Hear Envelope
Information
{1}
Series 50:
Call Your Voice
Mailbox Number
Press { * }
Enter Password
and Press { # }
Record your series and access number here for easy
reference.
Review
Main Menu
Dial
Password
Plus { # }
Using this detailed instruction guide, you’ll be able to set up
your voice mailbox and learn some time-saving shortcuts.
Series 100/200:
Call Your
Voice Mail
Access Number
AT&T Business Voice Mail Navigation Map
Welcome to AT&T Business Voice Mail
Customer Service
California customers:
In California 1-800-540-8020
Outside California 1-800-989-8020
Nevada customers:
Inside and outside Nevada 1-877-469-2355
For recorded tutorial information for California customers
Voice Mail Series 50
1-800-540-2865
Voice Mail Series 100
Voice Mail Series 200 (Port-Based CA only)
1-800-540-2861
Internet: www.att.com
AT&T Business
Voice Mail
Comprehensive
Messaging Solution
{ 0 }{ 0 } Help
{ 7 }{ 7 } Back up to start
{ 0 } Hear review options
{ 7 } Back up 10 seconds
{ * } Exit review at any time
{ 6 } Repeat envelope information
{ 9 }{ 9 } Forward to end
{ # }{ # } Skip to the next type of
message (new to saved, etc.)
{ # } Skip to the next message
{ 9 } Forward 10 seconds
{ 8 } Pause/resume
While messages are playing, you can control what you hear.
The Message Review Toolbox
Voice Mailbox Number: ________________________________
For recorded tutorial information for
California customers:
AT&T Business Voice Mail Series 50
1-800-540-2865
Voice Mail Series 100
Voice Mail Series 200
(Port-Based CA only)
1-800-540-2861
Internet: www.att.com
Customer Service:
California customers:
(In California)
1-800-540-8020
(Outside California)
1-800-989-8020
Nevada Customers:
Inside and Outside Nevada
1-877-469-2355
©2006 AT&T. All Rights Reserved. Printed in U.S.A. 11/06 AB-0910
AT&T Business
Voice Mail
Comprehensive
Messaging Solution
{ 0 }{ 0 } Help
{ 7 }{ 7 } Back up to start
{ 0 } Hear review options
{ 7 } Back up 10 seconds
{ * } Exit review at any time
{ 6 } Repeat envelope information
{ 9 }{ 9 } Forward to end
{ # }{ # } Skip to the next type of
message (new to saved, etc.)
{ # } Skip to the next message
{ 9 } Forward 10 seconds
{ 8 } Pause/resume
While messages are playing, you can control what you hear.
The Message Review Toolbox
Voice Mailbox Number: ________________________________
For recorded tutorial information for
California customers:
AT&T Business Voice Mail Series 50
1-800-540-2865
Voice Mail Series 100
Voice Mail Series 200
(Port-Based CA only)
1-800-540-2861
Internet: www.att.com
Customer Service:
California customers:
(In California)
1-800-540-8020
(Outside California)
1-800-989-8020
Nevada Customers:
Inside and Outside Nevada
1-877-469-2355
©2006 AT&T. All Rights Reserved. Printed in U.S.A. 11/06 AB-0910
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