Crestron | C2N-DBF12 | Installation guide | Crestron C2N-DBF12 Installation guide

Crestron C2N-DBF12 & C2N-DBN12
Decorator Keypads
Operations & Installation Guide
This document was prepared and written by the Technical Documentation department at:
Regulatory Compliance
As of the date of manufacture, the C2N-DBF12 and C2N-DBN12 have been tested and found to comply with
specifications for CE marking and standards per EMC and Radiocommunications Compliance Labelling.
Federal Communications Commission (FCC) Compliance Statement
This device complies with part 15 of the FCC Rules. Operation is subject to the following conditions:
(1) This device may not cause harmful interference and (2) this device must accept any interference received,
including interference that may cause undesired operation.
CAUTION: Changes or modifications not expressly approved by the manufacturer responsible for
compliance could void the user’s authority to operate the equipment.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
•
Reorient or relocate the receiving antenna
•
Increase the separation between the equipment and receiver
•
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected
•
Consult the dealer or an experienced radio/TV technician for help
Industry Canada (IC) Compliance Statement
CAN ICES-3(B)/NMB-3(B)
The specific patents that cover Crestron products are listed at patents.crestron.com.
Crestron, the Crestron logo, Adagio, Cresnet, Crestron Toolbox, SIMPL+, and SystemBuilder are either trademarks or
registered trademarks of Crestron Electronics, Inc. in the United States and/or other countries. Lutron is either a
trademark or registered trademark of Lutron Electronics, Inc. in the United States and/or other countries. Windows is
either a trademark or registered trademark of Microsoft Corporation in the United States and/or other countries. Other
trademarks, registered trademarks, and trade names may be used in this document to refer to either the entities claiming
the marks and names or their products. Crestron disclaims any proprietary interest in the marks and names of others.
©2012 Crestron Electronics, Inc.
Crestron C2N-DBF12 & C2N-DBN12
Decorator Keypads
Contents
Decorator Keypads: C2N-DBF12 & C2N-DBN12
1
Introduction ............................................................................................................................... 1
Features and Functions ................................................................................................ 1
Specifications .............................................................................................................. 2
Physical Description .................................................................................................... 4
Setup .......................................................................................................................................... 8
Network Wiring ........................................................................................................... 8
Identity Code ............................................................................................................... 8
Assembly and Installation ........................................................................................... 8
Hardware Hookup ..................................................................................................... 11
Button Replacement .................................................................................................. 12
Programming Software ............................................................................................................ 13
Software Requirements for the PC ............................................................................ 13
Programming with Crestron SystemBuilder .............................................................. 14
Programming with SIMPL Windows ........................................................................ 14
Uploading and Upgrading ........................................................................................................ 17
Establishing Communication ..................................................................................... 17
Programs and Firmware ............................................................................................ 18
Program Checks ........................................................................................................ 18
Operation ................................................................................................................................. 19
Problem Solving ...................................................................................................................... 20
Troubleshooting......................................................................................................... 20
Check Network Wiring.............................................................................................. 22
Reference Documents ................................................................................................ 23
Further Inquiries ........................................................................................................ 23
Future Updates .......................................................................................................... 24
Return and Warranty Policies .................................................................................................. 25
Merchandise Returns / Repair Service ...................................................................... 25
Crestron Limited Warranty........................................................................................ 25
Operations & Installation Guide – DOC. 6200C
Contents • i
Crestron C2N-DBF12 & C2N-DBN12
Decorator Keypads
Decorator Keypads:
C2N-DBF12 & C2N-DBN12
Introduction
Decorator Keypads provide a cost-effective room control solution for
Adagio® and other Crestron® AV distribution systems. The
C2N-DBF12 includes a set of 30 assorted button caps labeled for AV
source selection and control functions. The C2N-DBN12 complements
the C2N-DBF12, adding a set of numeric buttons for direct entry of
channels, titles and tracks.
For simplicity within this guide, the term “C2N-DBF/N12” is used
except where noted.
Features and Functions
•
•
•
•
•
•
•
•
Simple design with 12 buttons and feedback LEDs
New color-matched “smooth” finishes
Includes pre-labeled button caps for numeric entry1
Includes 30 pre-labeled button caps — provides six source select
and six AV control buttons2
Optional numeric entry keypad2
Fits standard electrical gang boxes and decorator style faceplates
Available in smooth almond, black and white finishes
Easy Cresnet® wiring
NOTE: Keypads can also be mounted in multigang electrical boxes.
1. C2N-DBN12 only.
2. C2N-DBF12 only.
Operations & Installation Guide – DOC. 6200C
Decorator Keypads: C2N-DBF/N12 • 1
Decorator Keypads
Crestron C2N-DBF12 & C2N-DBN12
Available Colors/Textures
COLOR/
TEXTURE
MODEL #
SUFFIX
MATCHING LUTRON®
FACEPLATE COLOR
Almond Smooth
Black
White Smooth
A-S
B
W-S
Light Almond (LA)
Black (BL)
White (WH)
Specifications
Specifications for the C2N-DBF/N12 are listed in the following table.
C2N-DBF/N12 Specifications
SPECIFICATION
DETAILS
Power Requirements
Cresnet Power
Usage
Default NET ID
Minimum 2-Series Control
System Update File1, 2
Environmental
Temperature
Humidity
3 Watts
(0.125 Amps @ 24 VDC)
71
Version C2-2.004.CUZ or later
32° to 113° F (0° to 45° C)
10% to 90% RH
(non-condensing)
1-gang mountable in a standard
electrical box;
requires decorator style faceplate
(provided by others)
Enclosure
Dimensions
(without faceplate)
Height
Width
Depth
4.16 in (106 mm)
1.79 in (46 mm)
1.53 in (39 mm) without
connector
2.60 oz (75 g)
Weight
(Continued on following page)
2 • Decorator Keypads: C2N-DBF/N12
Operations & Installation Guide – DOC. 6200C
Crestron C2N-DBF12 & C2N-DBN12
Decorator Keypads
C2N-DBF/N12 Specifications (Continued)
SPECIFICATION
Available Models
C2N-DBF/N12-A-S
C2N-DBF/N12-W-S
C2N-DBF/N12B
Included Accessories
DB12-BTN-A-S3
DB12-BTN-W-S3
DB12-BTNB3
Available Accessories
CCR-L-1
CRESNET-HP-NP-TL
CRESNET-NP[TL,BK,OR,YL]
CRESNET-P[TL,BK,OR,YL]
DB12-BTN-A-S
DB12-BTN-W-S
DB12-BTNB
DETAILS
12-Button Decorator
Numeric/Function Keypad
Almond Smooth
White Smooth
Black
Engravable Button Caps with
Default Engraving, Almond,
Smooth
Engravable Button Caps with
Default Engraving, White, Smooth
Engravable Button Caps with
Default Engraving, Black
Crestron Color Ring
Cresnet “High-Power” Control
Cable, non-plenum, teal
Cresnet Control Cable,
non-plenum
Cresnet Control Cable, plenum
Engravable Button Cap, Almond,
Smooth
Engravable Button Cap, White,
Smooth
Engravable Button Cap, Black,
Smooth
1. The latest software versions can be obtained from the Crestron Web site. Refer to
the NOTE following these footnotes.
2. Crestron 2-Series Control Systems include the AV2 and PRO2. Consult the latest
Crestron Product Catalog for a complete list of 2-Series Control Systems.
3. C2N-DBF12 comes with 30 button caps. C2N-DBN12 comes with 12 button
caps.
Operations & Installation Guide – DOC. 6200C
Decorator Keypads: C2N-DBF/N12 • 3
Decorator Keypads
Crestron C2N-DBF12 & C2N-DBN12
NOTE: Crestron software and any files on the Web site are for
authorized Crestron dealers and Crestron Authorized Independent
Programmers (CAIP) only. New users may be required to register to
obtain access to certain areas of the site (including the FTP site).
Physical Description
This section provides information on the connections, controls and
indicators available on the C2N-DBF/N12.
C2N-DBN12 & C2N-DBF12 Physical Views
C2N-DBN12
(Black Color)
C2N-DBF12
(White Color)
NOTE: Faceplates, as shown in the above illustration, are not supplied
with the keypads.
4 • Decorator Keypads: C2N-DBF/N12
Operations & Installation Guide – DOC. 6200C
Crestron C2N-DBF12 & C2N-DBN12
Decorator Keypads
C2N-DBF12 & C2N-DBN12 Overall Dimensions
Side View
with Buttons Installed
1.53 in
(39 mm)
1.07 in
(28 mm)
Front View
with Divider and
Buttons Removed
1.79 in
(46 mm)
Back View
1.70 in
(44 mm)
4.16 in
(106 mm)
1
Rubber
Membrane
Operations & Installation Guide – DOC. 6200C
2.70 in
(69 mm)
2
3
Decorator Keypads: C2N-DBF/N12 • 5
Crestron C2N-DBF12 & C2N-DBN12
Decorator Keypads
Connectors, Controls & Indicators
*
#
CONNECTORS*,
CONTROLS &
INDICATORS
DESCRIPTION
1
Buttons
2
LED Indicators
3
NET*
(12) Replaceable pre-labeled
buttons, programmable
(1 per button) Red LED,
programmable and dimmable
(1) 4-pin 3.5 mm detachable
terminal block;
Cresnet slave port, connects to
Cresnet control network;
24: Power (24 VDC)
Y: Data
Z: Data
G: Ground
Interface connector for NET is provided with the unit.
Button Arrangements
C2N-DBN12
C2N-DBF12
Standard Button Set
C2N-DBF12
Extra Button Set
CLEAR
ENTER
CD
FM
ADAGIO
AM
DSS
1
2
JUKE
SAT
DSS 2
DVD
FM 2
3
4
IPOD
AUX
IPOD 2
JUKE 2
MUSIC
5
6
ON-OFF
MUTE
SAT 2
SERVER
SIRIUS
7
8
VOL
SIRIUS
TUNER
TV
9
0
VOL
VCR
XM
XM
6 • Decorator Keypads: C2N-DBF/N12
Operations & Installation Guide – DOC. 6200C
Crestron C2N-DBF12 & C2N-DBN12
Decorator Keypads
The keypads come fully assembled and each has 12 buttons with LED
windows (refer to illustration on page 4). The C2N-DBF12 has six source
selector buttons, an ON-OFF button, a MUTE button, and device
transport control and volume control buttons. A kit with additional source
buttons for the C2N-DBF12 is also provided (refer to illustration on
page 6). The C2N-DBN12 has a CLEAR button, an ENTER button, and
numeric digit buttons 0 through 9.
Operations & Installation Guide – DOC. 6200C
Decorator Keypads: C2N-DBF/N12 • 7
Decorator Keypads
Crestron C2N-DBF12 & C2N-DBN12
Setup
Network Wiring
When wiring the network, consider the following:
• Use Crestron Certified Wire.
• Use Crestron power supplies for Crestron equipment.
• Provide sufficient power to the system.
CAUTION: Insufficient power can lead to unpredictable results
or damage to the equipment. Please use the Crestron Power
Calculator to help calculate how much power is needed for the
system (www.crestron.com/calculators).
For networks with 20 or more devices, use a Cresnet® Hub/Repeater
(CNXHUB) to maintain signal quality.
For more details, refer to “Check Network Wiring” on page 22.
Identity Code
The Net ID of the C2NDBF/N12 has been factory set to 71. The Net IDs
of multiple C2NDBF/N12 devices in the same system must be unique.
Net IDs are changed from a personal computer (PC) via the Crestron
Toolbox™ (refer to “Establishing Communication” on page 17).
When setting the Net ID, consider the following:
• The Net ID of each unit must match an ID code specified in the
SIMPL Windows program.
• Each network device must have a unique Net ID.
For more details, refer to the Crestron Toolbox help file.
Assembly and Installation
The following tools/hardware are required for installation.
• Cresnet network cable (sold separately)
• Phillips screwdriver (not supplied)
• Two 1 inch pan head Phillips screws (supplied)
8 • Decorator Keypads: C2N-DBF/N12
Operations & Installation Guide – DOC. 6200C
Crestron C2N-DBF12 & C2N-DBN12
Decorator Keypads
Assemble the keypad as described in the following steps. Refer to the
accompanying illustration.
1. Place the removable buttons on the keypad assembly, making sure
they are properly oriented with the LED windows facing up.
2. Carefully position the divider over the button caps on the keypad
assembly.
3. Install and tighten the four supplied 2-28 x 3/16” screws.
4. Press each button and release to ensure that the button caps move
freely.
Assembly View
Keypad
Removable buttons
(Refer to CAUTION
on page 12.)
Divider
LED window
2-28 x 3/16 in. pan head screws
After the Cresnet network wiring has been installed and verified, use the
following procedure to install the keypad in a standard, 1-gang electrical
box. Refer to the accompanying illustration.
1. Turn Cresnet system power OFF.
2. Connect the Cresnet cable to the keypad’s NET port, using the
supplied mating connector. Connect the other end to the control
system.
Operations & Installation Guide – DOC. 6200C
Decorator Keypads: C2N-DBF/N12 • 9
Crestron C2N-DBF12 & C2N-DBN12
Decorator Keypads
3. Make sure the keypad is oriented properly (note the arrow labeled
“TOP” on the keypad assembly), place it in the electrical box, and
attach it using the included 6-32 x 1" pan head screws.
CAUTION: Excess wire pinched between the keypad and
electrical box could cause a short circuit. Make sure all excess wire
is completely inside the electrical box and not between the box and
the keypad.
4. Attach faceplate (not shown).
Installation View
1-gang electrical box shown;
(2.5 in. depth recommended)
Can also mount in multigang boxes
(electrical boxes not supplied)
6-32 x1in. pan head screw
5. Turn on Cresnet system power.
10 • Decorator Keypads: C2N-DBF/N12
Operations & Installation Guide – DOC. 6200C
Crestron C2N-DBF12 & C2N-DBN12
Decorator Keypads
Hardware Hookup
Make the necessary connections as called out in the illustration below.
Refer to “Network Wiring” on page 8 before attaching the 4-position
terminal block connector. Apply power after all connections have been
made.
When making connections to the C2N-DBF/N12, use Crestron power
supplies for Crestron equipment.
Hardware Connections for the C2N-DBF/N12 (Back view)
NET - 24 Y Z G:
Connect to the
Cresnet Control
Network
Operations & Installation Guide – DOC. 6200C
Decorator Keypads: C2N-DBF/N12 • 11
Decorator Keypads
Crestron C2N-DBF12 & C2N-DBN12
Button Replacement
Replacing/changing the removable buttons in a keypad is a simple
process.
1. If the keypad is installed in an electrical box, remove the faceplate
and two 1 inch securing screws and carefully pull the keypad from
the electrical box.
2. Disconnect the Cresnet cable.
3. Remove the four screws that attach the divider, and remove the
divider. Refer to the illustration on page 9 for details.
CAUTION: The removable buttons fit snugly on the rubber
membrane and must be removed carefully to avoid pulling the
membrane from the unit. Once the membrane is detached, it may
not be possible to reattach it.
4. While holding adjacent buttons in place, carefully pull the
button(s) to be replaced from the rubber membrane.
5. Carefully press the replacement button(s) in place and make sure
LED window(s) orientation is correct. Refer to the illustration on
page 9 for correct orientation.
6. Attach the divider using the four screws removed in step 3.
7. Reinstall the keypad in the electrical box. For details refer to
“Assembly and Installation” which starts on page 8.
12 • Decorator Keypads: C2N-DBF/N12
Operations & Installation Guide – DOC. 6200C
Crestron C2N-DBF12 & C2N-DBN12
Decorator Keypads
Programming Software
Have a question or comment about Crestron software?
Answers to frequently asked questions (FAQs) can be viewed in the
Online Help section of the Crestron Web site. To post a question or to
view questions submitted to Crestron’s True Blue Support, log in at
www.crestron.com/onlinehelp. First-time users must establish a user
account to fully benefit from all available features.
Software Requirements for the PC
NOTE: The latest software can be downloaded from the Crestron Web
site (www.crestron.com/software).
Crestron provides an assortment of Windows-based software tools to
develop a customized system. Use SystemBuilder™ or SIMPL Windows
to create a program to control the C2N-DBF/N12.
Software
TASK
REQUIRED SOFTWARE
VERSION
Program control system
to operate C2N-DBF/N12.
SIMPL Windows version 2.04.11
or later with SIMPL+ Cross
Compiler version 1.1 or later and
Library update 227 or later;
Also requires Crestron Database
version 15.9.8 or later.
Crestron Toolbox 1.01.06 or later.
Upload program and
firmware.
Program with simple
wizards for systems using
a C2N-DBF/N12
(optional but
recommended).
Operations & Installation Guide – DOC. 6200C
Crestron SystemBuilder version
2.0 or later with SystemBuilder
Templates version 2.0 or later.
Refer to software release notes or
Crestron Web site for other
required Crestron software
packages.
Decorator Keypads: C2N-DBF/N12 • 13
Decorator Keypads
Crestron C2N-DBF12 & C2N-DBN12
Programming with Crestron SystemBuilder
SystemBuilder is a comprehensive programming environment.
Appropriate for most systems, it can quickly and easily generate a
complete working program including both control processor logic and
touch screen graphics.
Programming with SIMPL Windows
NOTE: While SIMPL Windows can be used to program the
C2N-DBF/N12, it is recommended to use SystemBuilder for configuring
a system.
SIMPL Windows is Crestron’s premier software for programming
Crestron control systems. It is organized into two separate, but equally
important “Managers”: Configuration and Program.
Configuration Configuration Manager is the view where programmers “build” a
Manager
Crestron control system by selecting hardware from the Device Library.
1. To incorporate the C2N-DBF/N12 into the system, drag the
C2N-DBF/N12 from the Wired Keypad folder of the Device
Library and drop it in the System Views.
Locating the C2N-DBF12 & C2N-DBN12 in the Device Library
The system tree of the control system displays the device in the
appropriate slot with a default Net ID as shown in the illustration
on the following page.
14 • Decorator Keypads: C2N-DBF/N12
Operations & Installation Guide – DOC. 6200C
Crestron C2N-DBF12 & C2N-DBN12
Decorator Keypads
C2Net-Device, Slot 1 (C2N-DBF12 shown)
2. If additional C2N-DBF12 or C2N-DBN12 devices are to be added,
repeat step 1 for each device. Each C2N-DBF/N12 is assigned a
different Net ID number as it is added.
3. If necessary, double click a device to open the “Device Settings”
window and change the Net ID, as shown in the following
illustration.
“Device Settings: Crestron C2N-DBF12” Window (C2N-DBN12
not shown)
Operations & Installation Guide – DOC. 6200C
Decorator Keypads: C2N-DBF/N12 • 15
Decorator Keypads
Crestron C2N-DBF12 & C2N-DBN12
NOTE: The ID code specified in the SIMPL Windows program
must match the Net ID of each unit. Refer to “Identity Code” on
page 8.
Program
Manager
Program Manager is the view where programmers “program” a
Crestron control system by assigning signals to symbols.
The symbol can be viewed by double clicking on the icon or dragging it
into Detail View. Each signal in the symbol is described in the SIMPL
Windows help file (F1).
16 • Decorator Keypads: C2N-DBF/N12
Operations & Installation Guide – DOC. 6200C
Crestron C2N-DBF12 & C2N-DBN12
Decorator Keypads
Uploading and Upgrading
Crestron recommends using the latest programming software and that
each device contains the latest firmware to take advantage of the most
recently released features. However, before attempting to upload or
upgrade it is necessary to establish communication. Once communication
has been established, files (for example, programs or firmware) can be
transferred to the control system (or device). Program checks can be
performed (such as changing the device ID or creating an IP table) to
ensure proper functioning.
Establishing Communication
Use Crestron Toolbox for communicating with the C2N-DBF/N12; refer
to the Crestron Toolbox help file for details. There is a single method of
communication: indirect serial communication.
Indirect Serial Communication
Serial,
LA
N
Control
System
Cresnet
C2N-DBF/N12
or USB
PC Running
Crestron Toolbox
C2N-DBF/N12 connects to control system via Cresnet:
1. Establish communication between the PC and the control system
as described in the latest version of the 2-Series Control Systems
Reference Guide (Doc. 6256), which is available from the Crestron
Web site (www.crestron.com/manuals).
2. Use the Address Book in Crestron Toolbox to create an entry for
the C2N-DBF/N12 using the expected communication protocol
(indirect). Select the Cresnet ID of the C2N-DBF/N12 and the
address book entry of the control system that is connected to the
C2N-DBF/N12.
Operations & Installation Guide – DOC. 6200C
Decorator Keypads: C2N-DBF/N12 • 17
Decorator Keypads
Crestron C2N-DBF12 & C2N-DBN12
3. Display the C2N-DBF/N12’s “System Info” window (click the
icon); communications are confirmed when the device information
is displayed.
Programs and Firmware
Program or firmware files may be distributed from programmers to
installers or from Crestron to dealers. Firmware upgrades are available
from the Crestron Web site as new features are developed after product
releases. One has the option to upload programs via the programming
software or to upload and upgrade via the Crestron Toolbox. For details
on uploading and upgrading, refer to the SIMPL Windows help file or the
Crestron Toolbox help file.
SIMPL
Windows
If a SIMPL Windows program is provided, it can be uploaded to the
control system using SIMPL Windows or Crestron Toolbox.
Firmware
Check the Crestron Web site to find the latest firmware. (New users may
be required to register to obtain access to certain areas of the site,
including the FTP site.)
NOTE: During firmware loads, all LEDs blink at a slow rate.
Upgrade C2N-DBF/N12 firmware via Crestron Toolbox.
1. Establish communication with the C2N-DBF/N12 and display the
“System Info” window.
2. Select Functions | Firmware… to upgrade the C2N-DBF/N12
firmware.
Program Checks
For Cresnet connections, using Crestron Toolbox, display the network
device tree (Tools | Network Device Tree View) to show all network
devices connected to the control system. Right-click on the
C2N-DBF/N12 to display actions that can be performed on the
C2N-DBF/N12.
18 • Decorator Keypads: C2N-DBF/N12
Operations & Installation Guide – DOC. 6200C
Crestron C2N-DBF12 & C2N-DBN12
Decorator Keypads
Operation
The C2N-DBF12 serves as a source keypad, providing a cost-effective
room control solution for Adagio and other Crestron AV distribution
systems. It includes a set of 30 assorted button caps labeled for AV
source selection and control functions.
The C2N-DBN12 can be used to expand the capabilities of the source
keypad and is ideal for audio device functions such as selecting a
particular CD track number or a certain CD from a CD changer.
All buttons on the keypad are functionally identical and have light
emitting diodes (LEDs) that serve as user feedback indicators. Each
LED’s illumination (on/off) is independently addressable and is
programmable using SIMPL Windows.
In the program, the intensity level for all of the button LEDs can be set
from 0 to 100%.
Operations & Installation Guide – DOC. 6200C
Decorator Keypads: C2N-DBF/N12 • 19
Crestron C2N-DBF12 & C2N-DBN12
Decorator Keypads
Problem Solving
Troubleshooting
The table below provides corrective action for possible trouble situations.
If further assistance is required, please contact a Crestron customer
service representative.
C2N-DBF/N12 Troubleshooting
TROUBLE
POSSIBLE
CAUSE(S)
CORRECTIVE
ACTION
Keypad does
not function.
Keypad is not
communicating with
the network.
Use Crestron Toolbox
to poll the network.
Verify network
connection to the
device.
Use Crestron power
source. Verify
connections.
Keypad is not
receiving power from
a Crestron power
source.
Keypad is not
receiving sufficient
power.
Keypad Net ID is not
correct.
Keypad Net ID is not
set to match the Net
ID set in the SIMPL
Windows program.
Use the Crestron
Power Calculator to
help calculate how
much power is
needed for the
system.
In Toolbox, poll the
network (F4) to verify
Net ID.
Verify Net ID setting in
SIMPL Windows
program.
(Continued on following page)
20 • Decorator Keypads: C2N-DBF/N12
Operations & Installation Guide – DOC. 6200C
Crestron C2N-DBF12 & C2N-DBN12
Decorator Keypads
C2N-DBF/N12 Troubleshooting (Continued)
TROUBLE
POSSIBLE
CAUSE(S)
CORRECTIVE
ACTION
Keypad does
not function
(Continued).
Keypad Net ID is the
same as another
device’s Net ID.
Button LED
does not
illuminate.
Feedback signal
names incorrect in
SIMPL Windows
program.
LED intensity set to 0
(zero).
Firmware is loading.
Assign a different Net
ID in SIMPL Windows
and reset unit using
Toolbox.
Verify SIMPL
Windows program for
feedback signal
names.
Set intensity to
desired level.
Wait until firmware
load is complete.
Reload firmware.
All LEDs are
blinking at a
slow rate.
All LEDs are
blinking at a
fast rate.
Pressing
button yields
wrong result.
The keypad has
reverted to its
bootloader firmware.
The keypad is in
TSID mode.
Keypad is mounted
upside down.
Keypad programmed
incorrectly.
Operations & Installation Guide – DOC. 6200C
Press any button to
complete the TSID
action.
Check keypad
orientation.
Check programming
in SIMPL Windows.
Decorator Keypads: C2N-DBF/N12 • 21
Crestron C2N-DBF12 & C2N-DBN12
Decorator Keypads
Check Network Wiring
Use the
Right Wire
To ensure optimum performance over the full range of the installation
topology, use Crestron Certified Wire only. Failure to do so may incur
additional charges if support is required to identify performance
deficiencies because of using improper wire.
Calculate
Power
CAUTION: Use only Crestron power supplies for Crestron equipment.
Failure to do so could cause equipment damage or void the Crestron
warranty.
CAUTION: Provide sufficient power to the system. Insufficient power
can lead to unpredictable results or damage to the equipment. Use the
Crestron Power Calculator to help calculate how much power is needed
for the system (www.crestron.com/calculators).
When calculating the length of wire for a particular Cresnet run, the wire
gauge and the Cresnet power usage of each network unit to be connected
must be taken into consideration. Use Crestron Certified Wire only. If
Cresnet units are to be daisy chained on the run, the Cresnet power usage
of each network unit to be daisy chained must be added together to
determine the Cresnet power usage of the entire chain. If the unit is run
from a Crestron system power supply network port, the Cresnet power
usage of that unit is the Cresnet power usage of the entire run. The wire
gauge and the Cresnet power usage of the run should be used in the
following equation to calculate the cable length value on the equation’s
left side.
Cable Length Equation
40,000
L<
RxP
Where: L = Length of run (or chain) in feet
R = 6 Ohms (Crestron Certified Wire: 18 AWG (0.75 mm 2 ))
or 1.6 Ohms (Cresnet HP: 12 AWG (4 mm 2 ))
P = Cresnet power usage of entire run (or chain)
Make sure the cable length value is less than the value calculated on the
right side of the equation. For example, a Cresnet run using 18 AWG
Crestron Certified Wire and drawing 20 watts should not have a length of
run more than 333 feet (101 meters). If Cresnet HP is used for the same
run, its length could extend to 1250 feet (381 meters).
22 • Decorator Keypads: C2N-DBF/N12
Operations & Installation Guide – DOC. 6200C
Crestron C2N-DBF12 & C2N-DBN12
Decorator Keypads
NOTE: All Crestron certified Cresnet wiring must consist of two
twisted pairs. One twisted pair is the +24V conductor and the GND
conductor and the other twisted pair is the Y conductor and the Z
conductor.
Strip and Tin
Wire
When daisy chaining Cresnet units, strip the ends of the wires carefully
to avoid nicking the conductors. Twist together the ends of the wires that
share a pin on the network connector and tin the twisted connection.
Apply solder only to the ends of the twisted wires. Avoid tinning too far
up the wires or the end becomes brittle. Insert the tinned connection into
the Cresnet connector and tighten the retaining screw. Repeat the
procedure for the other three conductors.
Add Hubs
Use of a Cresnet Hub/Repeater (CNXHUB) is advised whenever the
number of Cresnet devices on a network exceeds 20 or when the
combined total length of Cresnet cable exceeds 3000 feet (914 meters).
Reference Documents
The latest version of all documents mentioned within the guide can be
obtained from the Crestron Web site (www.crestron.com/manuals).
List of Related Reference Documents
DOCUMENT TITLE
2-Series Control Systems Reference Guide
Further Inquiries
To locate specific information or to resolve questions after reviewing this
guide, contact Crestron's True Blue Support at 1-888-CRESTRON
[1-888-273-7876] or refer to the listing of Crestron worldwide offices on
the Crestron Web site (www.crestron.com/offices) for assistance within a
particular geographic region.
To post a question about Crestron products, log onto the Online Help
section of the Crestron Web site (www.crestron.com/onlinehelp). Firsttime users must establish a user account to fully benefit from all available
features.
Operations & Installation Guide – DOC. 6200C
Decorator Keypads: C2N-DBF/N12 • 23
Decorator Keypads
Crestron C2N-DBF12 & C2N-DBN12
Future Updates
As Crestron improves functions, adds new features, and extends the
capabilities of the C2N-DBF/N12, additional information may be made
available as manual updates. These updates are solely electronic and
serve as intermediary supplements prior to the release of a complete
technical documentation revision.
Check the Crestron Web site periodically for manual update availability
and its relevance. Updates are identified as an “Addendum” in the
Download column.
24 • Decorator Keypads: C2N-DBF/N12
Operations & Installation Guide – DOC. 6200C
Crestron C2N-DBF12 & C2N-DBN12
Decorator Keypads
Return and Warranty Policies
Merchandise Returns / Repair Service
1.
No merchandise may be returned for credit, exchange or service without prior authorization
from Crestron. To obtain warranty service for Crestron products, contact an authorized
Crestron dealer. Only authorized Crestron dealers may contact the factory and request an
RMA (Return Merchandise Authorization) number. Enclose a note specifying the nature of
the problem, name and phone number of contact person, RMA number and return address.
2.
Products may be returned for credit, exchange or service with a Crestron Return Merchandise
Authorization (RMA) number. Authorized returns must be shipped freight prepaid to
Crestron, 6 Volvo Drive, Rockleigh, N.J. or its authorized subsidiaries with RMA number
clearly marked on the outside of all cartons. Shipments arriving freight collect or without an
RMA number shall be subject to refusal. Crestron reserves the right in its sole and absolute
discretion to charge a 15% restocking fee plus shipping costs on any products returned with
an RMA.
3.
Return freight charges following repair of items under warranty shall be paid by Crestron,
shipping by standard ground carrier. In the event repairs are found to be non-warranty, return
freight costs shall be paid by the purchaser.
Crestron Limited Warranty
Crestron Electronics, Inc. warrants its products to be free from manufacturing defects in materials and
workmanship under normal use for a period of three (3) years from the date of purchase from Crestron,
with the following exceptions: disk drives and any other moving or rotating mechanical parts, pan/tilt heads
and power supplies are covered for a period of one (1) year; touchscreen display and overlay components
are covered for 90 days; batteries and incandescent lamps are not covered.
This warranty extends to products purchased directly from Crestron or an authorized Crestron dealer.
Purchasers should inquire of the dealer regarding the nature and extent of the dealer's warranty, if any.
Crestron shall not be liable to honor the terms of this warranty if the product has been used in any
application other than that for which it was intended or if it has been subjected to misuse, accidental
damage, modification or improper installation procedures. Furthermore, this warranty does not cover any
product that has had the serial number altered, defaced or removed.
This warranty shall be the sole and exclusive remedy to the original purchaser. In no event shall Crestron
be liable for incidental or consequential damages of any kind (property or economic damages inclusive)
arising from the sale or use of this equipment. Crestron is not liable for any claim made by a third party or
made by the purchaser for a third party.
Crestron shall, at its option, repair or replace any product found defective without charge for parts or labor.
Repaired or replaced equipment and parts supplied under this warranty shall be covered only by the
unexpired portion of the warranty.
Except as expressly set forth in this warranty, Crestron makes no other warranties expressed or implied nor
authorizes any other party to offer any warranty, including any implied warranties of merchantability or
fitness for a particular purpose. Any implied warranties that may be imposed by law are limited to the terms
of this limited warranty. This warranty statement supersedes all previous warranties.
Operations & Installation Guide – DOC. 6200C
Decorator Keypads: C2N-DBF/N12 • 25
Crestron C2N-DBF12 & C2N-DBN12
Decorator Keypads
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26 • Decorator Keypads: C2N-DBF/N12
Operations & Installation Guide – DOC. 6200C
Crestron C2N-DBF12 & C2N-DBN12
Decorator Keypads
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Operations & Installation Guide – DOC. 6200C
Decorator Keypads: C2N-DBF/N12 • 27
Crestron Electronics, Inc.
15 Volvo Drive Rockleigh, NJ 07647
Tel: 888.CRESTRON
Fax: 201.767.7576
www.crestron.com
Operations & Installation Guide – DOC. 6200C
(2009208)
11.12
Specifications subject to
change without notice.
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