BT X10 Cordless Telephone User manual

5737 Diverse X10 UG [Iss2-1] 5/3/04 10:34 am Page 1

BT Diverse X10 – Issue 2 – Edition 02 – 29.10.03 – 5737

User Guide

BT DIVERSE X10



Section

Welcome…

to your BT Diverse X10

Digital Cordless Telephone

The 255 entry directory makes it easy to store and dial your most frequently used names and numbers.

Caller Display lets you see who’s calling before you pick up the phone.

Keep track of your calls with the 50 last number Calls list.

Use the mobile SIM card copy feature to copy names and numbers to your phone’s directory saving you the inconvenience of entering the details manually.

Call Barring, bar up to 4 prefix numbers of your choice.

Register and use up to 5 additional handsets with your

BT Diverse X10 base.

The handy keyguard lock prevents accidental dialling.



Section

This User Guide provides you with all the information you need to get the most from your phone.

Before you make your first call you will need to set up your phone. Follow the simple instructions in ‘Getting Started’, on the next few pages.

Need help?

If you have any problems setting up or using your BT Diverse X10 please contact the Helpline on 08702 403180.

Alternatively, you may find the answer in ‘Help’ at the back of this guide.

Got everything?

BT Diverse X10 handset

BT Diverse X10 base

Mains power adaptor

Telephone line cord

Headset

2 x AAA rechargeable batteries

Battery compartment cover

Base plinth

Belt clip

2 x Screws

2 x Wall plugs



4

In this guide

Getting started

Location . . . . . . . . . . . . . . . . . . . . . . 6

Setting up the base . . . . . . . . . . . . . . 6

Attaching the belt clip (optional) . . . . 8

Getting to know your phone

Handset buttons . . . . . . . . . . . . . . . . 10

Handset display icons . . . . . . . . . . . . 11

Navigating the menus . . . . . . . . . . . . 12

Menu map . . . . . . . . . . . . . . . . . . . . . 13

Base . . . . . . . . . . . . . . . . . . . . . . . . . 14

Using the phone

Make an external call . . . . . . . . . . . . . 15

Preparatory dialling . . . . . . . . . . . . . . 15

End a call . . . . . . . . . . . . . . . . . . . . . 15

Receiving calls . . . . . . . . . . . . . . . . . 15

Earpiece volume . . . . . . . . . . . . . . . . 16

Handsfree . . . . . . . . . . . . . . . . . . . . . 16

Using the headset . . . . . . . . . . . . . . . 16

Redial . . . . . . . . . . . . . . . . . . . . . . . . 17

Secrecy . . . . . . . . . . . . . . . . . . . . . . 17

Directory

Add a new directory entry . . . . . . . . . 18

Character map . . . . . . . . . . . . . . . . . 19

Insert a pause in a directory number . . 20

View/dial a directory number . . . . . . . 20

Copy an entry to another handset . . . 20

Copy the entire directory to another handset . . . . . . . . . . . . . . . . . . . . . . 21

Edit an entry . . . . . . . . . . . . . . . . . . . 22

Delete an entry . . . . . . . . . . . . . . . . . 23

Delete the entire directory . . . . . . . . . 23

Copying an entry from your mobile

SIM card to the directory . . . . . . . . . . 25

Copying the entire contents of your mobile SIM card to the directory . . . . . 26

Copying an entry from your directory to your mobile SIM card . . . . . . . . . . . 27

Copying the entire contents from your directory to your mobile SIM card . . . . 28

Paging and internal calls

Paging . . . . . . . . . . . . . . . . . . . . . . . 30

Internal calls . . . . . . . . . . . . . . . . . . . 30

Transferring calls . . . . . . . . . . . . . . . . 31

3-way calling . . . . . . . . . . . . . . . . . . . 32

Caller Display and the calls list

View/dial numbers in the calls list . . . . 33

Copy a number from the calls list to the directory . . . . . . . . . . . . . . . . . 34

Delete a call from the calls list . . . . . . 35

Delete the entire calls list . . . . . . . . . . 35

SMS Messaging

To register for the SMS . . . . . . . . . . . 37



Character map . . . . . . . . . . . . . . . . . 38

Write and send a message . . . . . . . . . 39

Receiving an SMS message . . . . . . . . 40

Delivery of SMS messages . . . . . . . . . 40

Reading SMS messages . . . . . . . . . . . 41

Reading messages in Outbox/Drafts . . 42

Replying to a message . . . . . . . . . . . . 43

Forwarding a message . . . . . . . . . . . . 44

Editing/sending a message . . . . . . . . . 45

Saving an SMS senders phone number to the directory . . . . . . . . . . . . . . . . . 46

Deleting individual messages . . . . . . . 47

Deleting all messages . . . . . . . . . . . . 48

Changing SMS Service Centre numbers . 49

Replying to a Diverse X10 SMS message from a mobile phone . . . . . . 50

Sending a new message to a

Diverse X10 from a mobile phone . . . . 51

Handset settings

Change the external ringer melody . . . 52

Change the external ringer volume . . . 53

Change the internal ringer melody. . . . 54

Change the internal ringer volume . . . 54

Switch handset key beeps on/off . . . . . 55

Selecting a base . . . . . . . . . . . . . . . . 56

Switch auto talk on/off . . . . . . . . . . . . 56

Naming a handset . . . . . . . . . . . . . . . 57

In this guide

Display contrast . . . . . . . . . . . . . . . . 58

Keyguard lock on/off . . . . . . . . . . . . . 59

Reset the handset . . . . . . . . . . . . . . . 59

Base station settings

To change the System PIN . . . . . . . . . 60

Handset priority . . . . . . . . . . . . . . . . 61

Store a call barring prefix . . . . . . . . . . 62

Turn call barring off . . . . . . . . . . . . . . 63

Delete a call bar prefix . . . . . . . . . . . . 64

To switch hold music on/off . . . . . . . . 65

Using additional handsets and bases

Registering additional handsets . . . . . 66

Register a Diverse X10 handset to another base . . . . . . . . . . . . . . . . . . . 67

To register other GAP handsets to your

Diverse X10 base . . . . . . . . . . . . . . . 68

To de-register a handset from a base . . 68

Help . . . . . . . . . . . . . . . . . . . . . . . . 70

General information . . . . . . . . . . . . . 74

Technical information . . . . . . . . . . . . 79

Recall mode/Dialling mode . . . . . . . . . 80

Wall mounting . . . . . . . . . . . . . . . . . 81

SMS Service Conditions . . . . . . . . . . 82

5



6

Getting started

WARNING

Do not place your BT Diverse X10 in the bathroom or other humid areas.

Handset range

The handset reception range from the base is up to 300m outdoors and up to 50m indoors, in ideal conditions.

IMPORTANT

The base station must be plugged into the mains power socket at all times.

Do not connect the telephone line until the handset is fully charged.

Which socket?

Power socket

Telephone line socket

Location

You need to place your BT Diverse X10 close enough to the telephone and mains power sockets so that the cables will reach.

The strength of the handset signal depends on where you site the base. Putting it as high as possible can help to provide the best signal. Make sure it is at least 1 metre away from other electrical appliances to avoid interference.

Setting up the base

1. Plug the power adaptor cable into the back of the base.

Plug the power adaptor into the mains wall socket and switch the power on. When the power is connected correctly, the red Power light on the base comes on.

Power adaptor cable



Getting started

2. Install the 2 x AAA rechargeable batteries supplied.

Then slide the battery compartment cover shut.

Talk/Standby time

Under ideal conditions, the handset batteries should give about 10 hours talk time or 120 hours standby on a single charge.

(The base power must be on at all times.)

Note that new batteries do not reach full capacity until they have been in normal use for several days.

Battery low warning

When the battery charge becomes low, the icon will flash in the display and you will hear a warning beep. You will need to recharge the handset before you can use it.

With batteries installed the display will show:

3. Before first use, you will need to charge the handset on the base for at least 16 hours. When charging the display shows a scrolling battery icon .

Recommended batteries

Never use non-rechargeable batteries. Only use NiMH rechargeable batteries with a minimum capacity of 550 mAh.

Using inappropriate batteries will invalidate your guarantee and may damage the telephone.

7



8 Getting started

Battery performance

For best performance, leave the handset off the base for a few hours at a time. Running the batteries right down at least once a week will help them last as long as possible.

The charge capacity of rechargeable batteries will reduce with time as they wear out, giving the handset less talk/standby time.

Eventually they will need to be replaced. New batteries are available from the BT Helpline on 08702 403180.

4. Connect the telephone line cord to the base and plug the other end into the wall socket.

Ensure that each end of the line cord is fitted into the correct socket.

Telephone line cord

Your BT Diverse X10 is now ready for use.

Attaching the belt clip (optional)

If you want to use the belt clip with your handset, position it over the back of the handset, guide and push it into the slot provided and twist it clockwise until it is secure. See the illustration on the following page.



Getting started 9

BT Diverse X10 additional handsets

Any additional handsets you purchase will need to be individually registered to your BT Diverse X10 base before they will work. See page 66.

Your BT Diverse X10 handsets are the same, so instructions throughout this guide apply to both.

Handset numbers

Once registered with the base, each handset will display its handset number.



10

Getting to know your phone

Handset buttons

Scroll

Use to scroll through the menu options, directory and Calls list, page 12.

Menu/Options

Press to access menu options, page 12.

Talk/Handsfree

Press to make and receive calls, page 15.

Also use for handsfree calling, page 16.

Int

Press to contact other handsets, page 30.

R (Recall)

For use with switchboards, page 80, and certain network services.

Display

Shows handset status, page 11.

When you press any button on the handset, or when an incoming call is received, the orange backlight illuminates the display.

Directory/Options

Press to access directory, page 18.

Also used to select options displayed on screen, page 12.

End/Exit

Press to end calls. Also lets you exit from menu, page 15.

Keypad

S (Secrecy)

Press to switch off the microphone so your caller cannot hear you.

Press again to switch it back on,

page 17.

Headset socket (on bottom) ,

page 16.



Getting to know your phone 11

Handset display icons – These are the symbols you will see on your handset’s display.

Internal call, page 30

Handsfree, page 16

New calls, page 33

SMS, page 36

Talk, page 15

Handset name, page 57

Battery status, page 7

Access main menu option, page 12

Access the directory option, page 12

Talk

Steady to indicate a call in progress, see page 15.

Flashing to alert you to an incoming call or when you have put an external call on hold,

see page 15.

Internal call

Indicates an internal call with another handset is being received/is in progress, see page 30.

Handsfree

Indicates handsfree operation, see page 16.

New calls indicator*

Flashes to indicate new calls in the calls list,

see page 33.

SMS text messaging*

Displayed when you have received new messages, see page 36.

Battery status

Flashes empty to indicate low battery.

Scrolls when handset is charging.

* For this features to work you must subscribe to your Network Provider’s Caller Display service.



12 Getting to know your phone

Press the Menu option button to access the main menu.

Use the and buttons to navigate through menus and options.

Select the option displayed by pressing the button underneath it.

For example, select Dir by pressing the option button below it.

Navigating the menus

Your BT Diverse X10 handset has a menu system to guide you through the handset and base options.

In most cases each menu has a list of available options.

Have a look at the menu map on the following page.

When the handset is switched on and in standby:

1. Press Menu to open the main menu.

2. Use the and buttons to scroll through the menu items available.

3. When the menu item you want is displayed, select OK to view the options available for this menu.

Selecting options

The two option buttons are used to select the options shown in the bottom line of the display. The function of these buttons changes according to what you are doing.

Throughout this guide ‘options’ are shown in blue text.

eg. Press OK .



Getting to know your phone 13

Exiting menus

Press Back at any time to go back to the previous display screen.

Or

Press at any time to return to the idle display.

Menu map

SMS Text Messaging

Write Message

Inbox

Drafts

Outbox

SMS Settings

Calls List Directory

Call 1

Call 2 etc. to Call 50

‘X’ Entries

Handset Settings Base Settings

Ringer

Key Beeps

Select Base

Auto Talk

Name Handset

Contrast

Handset Priority

Call Barring

Recall Mode

Dial Mode

Hold Music

System PIN

Registration

Register Handset

De-register Handset



14 Getting to know your phone

Base

Power/In Use light

On = Power connected

Flashing = Line is in use

Page button

Press to call all handsets, see page 30.

Also used to register additional handsets

(see page 66).

Back of base

SIM card holder

(see page 24)



Using the phone

Make an external call

1. Press , listen for the dial tone, then dial the number.

The display shows the icon and

External Call

.

Dialling numbers quickly

Numbers can also be dialled using the directory (page 20), and from the Calls list (page 33).

Preparatory dialling

1. Enter the number first. If you make a mistake, press Clear to delete.

2. Press to dial.

End a call

1. Press .

Call timer

The duration of your call is shown in the display during the call and for a few seconds after you hang-up.

Receiving calls

The phone will ring and the icon will flash in the display.

The red In use light on the base will flash.

1. Press to answer the call or, if the handset is on the base, simply lift it and speak.

If you have subscribed to your network’s Caller Display service, the caller’s number will be displayed. See page

33 for more information.

If you have stored a name for the calling number in your directory, then the caller’s name will be displayed instead of their number.

See page 33 for more information.

15



16 Using the phone

Earpiece volume

You can only adjust the earpiece volume during a call.

There are 4 volume levels to select from.

1. During a call, press to increase the volume, or press to decrease the volume.

Adjusting the loudspeaker volume

To adjust the loudspeaker volume during a handsfree call, press to increase or to decrease the volume. The volume level will be displayed.

Handsfree

Call handsfree to leave your hands free during a call or to enable others nearby to hear the caller too.

1. Press .

2. Press again. The icon is displayed and the loudspeaker switched on.

3. Dial the number.

4. Switch back to the handset by pressing at any time.

Adjusting the headset volume

During a call, press to increase or to decrease the volume.

Using the headset

1. Plug the headset into the socket on the bottom of the handset.

2. Place the foam pad over the earpiece for comfort and insert the earpiece gently into your ear until it feels secure.



Using the phone

A clip is supplied on the headset so that you can clip the headset cord on to your clothing.

17

When you press the headset.

you will hear the dial tone through

Redial

Your handset automatically saves the last 5 numbers you dialled into a redial list.

1. Press . The last number called is displayed.

2. Use or

3. Press to scroll to the number you want to redial.

to dial the number.

Each redial number can be up to

24 digits long.

Secrecy

During a call, you can talk to someone nearby without your caller hearing you.

1. During your call, press .

Secrecy On

is displayed.

Your caller cannot hear you now.

2. Press again to resume your call.



18

Directory

Exit at any time

Select Back to go back to the previous menu.

Or press to cancel and return the phone to standby.

You can store up to 255 names and numbers in the directory. You can enter up to 24 digits and up to

16 characters.

There are two ways to enter the directory:

You can either press Dir .

Or

Press Menu then press to scroll to

Directory

and then press OK .

The following instructions use the Dir button but the procedures are similar using either of the above options.

Entering names

For example, to enter the name

TOM:

Press 8, T is displayed.

Press 6 three times until the display shows O.

Then press 6 to display M.

Add a new directory entry

1. Press Dir .

2. Press Option . Display shows

NEW ENTRY

. Press OK .

3. Use the keypad to enter the name then press Save .

4. Now enter the number and select Save . It’s best to enter the full number, including the area code (see ‘Caller

Display ’ on page 33).

Entry Saved

is displayed, and you will hear a confirmation tone.

5. Press OK to insert another directory entry. Or press to return to the standby.



Character map

Button Character

, .

’ ?

!

1

A B C a b c 2

D E F d e f 3

G H I g h i 4

J K L j k l 5

M N O m n o 6

P Q R S p q r s 7

T U V t u v 8

W X Y Z w x y z 9

*

Blank

#

0

Directory 19



20 Directory

Insert a pause in a directory number

When entering the number, press and hold require a pause.

P

appears in the display.

where you

Quick search a name

Enter the first letter of the name you want e.g. for Emma, press

twice to search for names beginning with E. Then scroll again through the names beginning with

E using to select the name for the required entry.

View/dial a directory number

1. Press Dir .

2. Press to scroll through the alphabetical list of names

(or quick search) and select the one you want.

3. Press . The number will be displayed and dialled.

Or

Press to return to the idle display.

Copy an entry to another handset

1. Press Dir .

2. Press to select the entry you want.

3. Press Option .

4. Press until

COPY ENTRY

is displayed.

5. Press OK .

6. Enter the required handset number before

CALLING

HS:X

is displayed.



7. The handset receiving the directory will display

ACCEPT

DIR? NO/YES

.

8. Press Yes . After a pause,

COMPLETED

is displayed and the handset returns to the idle display.

Copy the entire directory to another handset

1. Press Dir .

2. Press Option .

3. Press until

COPY ALL

is displayed.

4. Press OK .

5. Enter the required handset number before

CONFIRM

is displayed.

6. Press OK .

CALLING HS:X

is displayed.

7. The handset receiving the directory will display

ACCEPT DIR? NO/YES

.

8. Press Yes .

After a pause,

COMPLETED

is displayed and the handset returns to the idle display.

Directory 21



22 Directory

Edit an entry

1. Press Dir .

2. Press to scroll to the entry you want.

3. Press Option .

4. Press until

Edit Entry

is displayed.

5. Press OK .

6. Press Clear and enter any changes to the name using the keypad.

7. Press Save .

8. Press Clear and enter any changes to the telephone number.

9. Press Save .

Entry Saved

is displayed and you will hear a confirmation tone.

10. Press to return to the idle display.



Delete an entry

1. Press Dir .

2. Press to scroll to the entry you want.

3. Press Option .

4. Press until

Delete Entry

is displayed.

5. Press OK .

Entry Deleted



Delete the entire directory

1. Press Dir .

2. Press Option .

3. Press button until

Delete All

is displayed.

4. Press the OK options button.

Delete All Entries?

is displayed.

5. Press OK to confirm.

All Entries Deleted


No Entries

is then displayed.


Directory 23



24 Directory

Diverse X10 SIM copy feature

This feature allows you to copy individual names and numbers from your mobile SIM card or to copy its entire contents, to your Diverse X10 directory. This saves you having to input all the details manually.

You can also copy from your Diverse X10 directory onto your mobile SIM card.

To use this feature, you will need to insert your mobile

SIM card into the SIM card holder in the side of your

Diverse X10 base.

1. Pull out the SIM card holder as shown.

2. Turn the SIM holder over and insert your mobile SIM card with the metal contacts ‘face up’, so that you can see them.



The cut away corner in the holder indicates the correct way round to insert your SIM card.

Directory 25

3. Slide the SIM holder back into the slot in the base.

Copying an entry from your mobile SIM card to the directory

1. Press Dir .

2. Press Option .

3. Press until

SIM Copy

is displayed.

4. Press OK . You will be prompted to enter your SIM PIN if it is enabled.

5. Press OK .

Please Wait…

then

SIM To Phone

is displayed.

Problems copying?

If you try to copy your mobile SIM contents to the directory and no

SIM card is inserted, or you have inserted the SIM card incorrectly

No SIM Card Inserted will be displayed.



26 Directory

Directory capacity

Your directory can only hold up to

255 names and numbers. If your

SIM card contains more than 255 entries, you should select individual entries to copy over.

Directory numbers can be a maximum of 24 digits and directory names a maximum of 16 digits long. If you try to copy a name or number that exceeds this it may not be accepted.

6. Press OK .

Please Wait…

is displayed while your SIM card is accessed and then the first entry from your SIM card is displayed.

7. Press or to scroll to the entry you want to copy.

8. Press Option .

Copy Entry

is displayed.

9. Press OK .

Copying Complete



Copying the entire contents of your mobile SIM card to the directory

1. Press Dir .

2. Press Option .

3. Press until

SIM Copy

is displayed.


5. Press OK .

Please Wait

then

SIM To Phone

is displayed.

6. Press OK .

Please Wait…

is displayed while your SIM card is accessed and then the first entry from your SIM card is displayed.



Directory 27

7. Press Option .

Copy Entry

is displayed.

8. Press or until

Copy All

is displayed.

9. Press OK .

Copy All? Confirm

is displayed.

10. Press OK .

Copying…

is displayed.

When your SIM card contents have been successfully copied over,

Copying Complete



Copy All

When you select Copy All all your current directory entries will be lost and replaced with the contents of the SIM.

Remember

Once copying is complete you should remove the SIM card from your Diverse X10 base and replace it in your mobile phone.

Copying an entry from your directory to your mobile

SIM card

1. Press Dir .

2. Press Option .

3. Press until

SIM Copy

is displayed.


5. Press OK .

6. Press or until

Phone To SIM

is displayed.

7. Press OK .

Please wait.....

is displayed.

Problems copying?

If you try to copy your mobile SIM contents to the directory and no

SIM card is inserted, or you have inserted the SIM card incorrectly

No SIM Card Inserted will be displayed.

You may have local telephone numbers stored in the directory without the STD code. For mobile use, you will need to save the numbers with the full dialling code.



28 Directory

8. A list of all directory entries is displayed.

9. Press or to select the entry you want to copy.

10. Press Option .

11. Press or until

Copy Entry

is displayed.

12. Press OK .

Copying Complete



WARNING

When you use ‘copy all’, your SIM card memory will be overwritten with the contents of the directory and any existing SIM entries will be deleted.

We recommend that you copy individual directory entries if you have numbers on your SIM card that you want to keep.

Copying the entire contents from your directory to your mobile SIM card

1. Press Dir .

2. Press Option .

3. Press until

SIM Copy

is displayed.


5. Press OK .

Please Wait

then

SIM To Phone

is displayed.

6. Press OK .

Please Wait…

is displayed.

A list of all directory entries is displayed.

7. Press Option .



Directory 29

8. Press or until

Copy All

is displayed.

9. Press OK .

Copy All? Confirm

will be displayed.


Copying…

is displayed.

When your directory contents has been successfully copied over,

Copying Complete



Remember

Once copying is complete you should remove the SIM card from your Diverse X10 base and replace it in your mobile phone.



30

Paging and internal calls

If you only have one handset registered, you will hear an error tone if you press .

Paging

Use page to alert handset users that they are wanted or to locate a missing handset.

1. Press on the base. All handsets registered to the base will ring.

Paging Call

is displayed on all handsets.

2. Press on the handset or the paging ring.

on the base to stop

Internal calls (only if you have multiple handsets registered to the base)

With 2 handsets:

1. Press to call the other handset registered to the base.

2. The other handset will ring, the user can press answer the internal call.

to

With 3 or more handsets:

1. Press .

2 Press the handset number you want to call (e.g. ).

3. Handset 3 will ring and the user can press the call.

to answer

4. Either handset user can press to end the internal call.

The other handset will display

End of Call

.



Transferring calls (only if you have multiple handsets registered to the base)

You can forward an external call to another handset registered to the base.

During an external call:

1. With 2 handsets:

Press .

Or, with 3 or more handsets:

Press , then press the handset number you want to call (e.g. ).

The external caller is put on hold and they will hear musical tones. The called handset will ring.

2. When the internal handset answers you can either speak to them or put the call straight through by pressing .

Or

If the internal handset does not answer, press return to your external caller.

to

Use with additional handsets 31



32 Use with additional handsets

3-way calling

You can hold a three-way conversation between your handset, an external caller and an internal caller.

1. During your external call, make an internal call to the handset you want (see page 30).

To start the three way call:

2. Press Menu .

3. Press until

3 WAY CALL

is displayed.

4. Press Join . You can now hold the three way conversation.



Caller Display and the calls list

If you subscribe to a Caller Display service you can see your caller’s number on the handset display before you answer the call.

If the caller’s number exactly matches an entry stored in the directory, the name will be displayed as instead.

Whether you answer a call or not, the caller’s details will be stored in the calls list.

Up to 50 phone numbers can be stored in the calls list.

When the calls list is full, a new call replaces the oldest.

New entries in the calls list are indicated by the flashing icon.

When you have viewed all calls in the list the will disappear.

icon

View/dial numbers in the calls list

1. Press Menu .

2. Press until

Calls List

is displayed.

3. Press OK . Call 1 is displayed, then the caller’s number

(or name if a name/number match is found in the directory) and date and time the call was received.

IMPORTANT

To use Caller Display you must first subscribe to the service from your network provider. A quarterly fee is payable.

For more information on BT’s

Calling Features, call BT on

Freefone 0800 800 150.

Remember the STD code

When storing numbers in the directory, always make sure you store the full telephone number, including the STD code, otherwise a name/number match will not be found.

Caller information not available

Occasionally the telephone number of the caller will not be displayed.

This may be because the number has been withheld, is unavailable or is from an international number.

33



34 Caller Display and the calls list

Entering names

See ‘Entering names’ and character map, on page 19.

4. Press to scroll through and display other calls in the calls list.

5. Press to dial a calls list number.

Or

Press to return to the idle display.

Copy a number from the calls list to the directory

1. Press Menu .

2. Press until

Calls List

is displayed.

3. Press OK .

4. Press until you reach the number you want to copy.

5. Press Option .

6. Press until

Copy To Directory

is displayed.

7. Press OK .

Enter Name

is displayed.

8. Enter a name to go with the number.

9. Press Save . The number is displayed.

10. Press Save again if this number is correct.

Entry Saved





Delete a call from the calls list

1. Press Menu .

2. Press until

Calls List

is displayed.

3. Press OK .

4. Press until you reach the number you want to delete.

5. Press Option .

Delete Entry

is displayed.

6. Press OK . The entry is automatically deleted and the display shows the next calls list entry.


Delete the entire calls list

1. Press Menu .

2. Press until

Calls List

is displayed.

3. Press OK .

4. Press Option .

5. Press until

Delete All Entries

is displayed.

6. Press OK .

Delete All Entries?

is displayed.


All Entries Deleted

is displayed.


Caller Display and the calls list 35



36

SMS Messaging

SMS stands for Short Messaging

Service.

IMPORTANT

You must subscribe to your

Network Provider’s Caller Display

Service so that you can use SMS text messaging. A quarterly fee may be payable, please contact your network provider for more details.

When you are using SMS text messaging you must not withhold your telephone number or the service will not allow you to connect. BT have prefixed the

Service Centre 1 number with

‘1470’, this will release your telephone number only to the SMS

Provider, even if you normally have your number withheld.

Welcome to the SMS Text Messaging Service on your

Diverse X10 product. The SMS Service is being provided by Bizzyline (Direct) Ltd. Terms and Conditions of this service are supplied at the end of this guide on page 82.

We recommend that you read these before you send your first SMS text message. By sending your first SMS text message you are agreeing to these Terms and Conditions.

Your Diverse X10 can send and receive messages to any mobile phone (national and international) and compatible landline telephones.

Each SMS text message sent is charged at 12 pence for the initial connection and then at local call rate thereafter

(typical total cost per message sent is 12 pence including

VAT). One SMS message is sent on each connection.

You will not be charged to receive SMS messages.



SMS Messaging 37

To register for the SMS text messaging service

By sending your first SMS text message you will have registered for SMS Service. On receipt of your first SMS, the service provider will send you an SMS message as confirmation and advise you that you are now able to send and receive text messages 24 hours a day.

Using SMS

Your Diverse X10 has 3 message boxes:

INBOX For all incoming SMS messages.

OUTBOX Where a copy of each message you have sent is stored. The OUTBOX can hold up to

5 messages.

DRAFTS Where you can store a message that is not ready to send so that you can change or add to it later, before sending.

A total of 20 messages can be held between the INBOX and DRAFTS.

With SMS you can send and receive text messages up to

160 characters long on the landline network and up to

140 characters on the mobile network.



38 SMS Messaging

Character map

You can use all of the characters shown in the map below when writing a text message. With each successive press of the same button the next letter/symbol will appear.

For example, if you press once,

J

will be displayed, if you press twice,

K

will be displayed and so on.

Button Character

, .

’ ?

!

1

A B C a b c 2

D E F d e f 3

G H I g h i 4

J K L j k l 5

M N O m n o 6

P Q R S p q r s 7

T U V t u v 8

W X Y Z w x y z 9

*

Blank

#

0



SMS Messaging 39

Move backwards through the text.

Move forwards through the text.

Write and send a message

At the idle display:

1. Press Menu .

SMS Text Messaging

is displayed.

2. Press OK .

Write Message

is displayed.

3. Press OK . A cursor flashes prompting you to start keying in your message.

4. Use the keypad to write your message. Press Clear to delete any unwanted characters.

5, When you have written your message press Option .

Send To

is displayed.

If you want to send your message now:

6. Press OK .

Enter Number

is displayed.

7. Using the keypad, enter the landline or mobile number you want to send your message to.

8. Press Send . The display shows

Sending Message…

and then

Message Sent

.

Entering symbols

You can enter a symbol in the text field if you require, e.g. £.

Whilst entering the message, press the option button followed by the until Insert Symbol is displayed. Press OK. Use the or to scroll to the required symbol and press the Insert button.

Refer to the character map, page 38, if you need to.

A copy of each message you send is kept in the OUTBOX.



40 SMS Messaging

You will not be charged to receive

SMS messages.

Please note

If you send an SMS message during the 3 days the server will attempt to deliver any waiting messages for you immediately following your connection. If you receive a new SMS within the

3 days, the server will attempt to deliver all of the messages waiting for you on the server together with the new message.

If you want to save the message to DRAFTS to send at a later time:

6. Press until the display shows

Save

.

7. Press OK .

Message Saved

is displayed and your message will be saved to DRAFTS.

Receiving an SMS message

When you receive an SMS message the display will show

Receiving SMS

and you will hear an audible alert.

The icon will be displayed to remind you that you have messages in your INBOX.

Delivery of SMS messages

The SMS service will attempt to deliver a message to you three times, but if your line is busy or otherwise unavailable and the message is undelivered it will be stored for a maximum of three days. After 3 days the message will be deleted from the server.

If you do not wish to receive SMS messages at a certain time of the day you can arrange for your SMS messages to be delivered between preferred ‘Message Delivery’ hours.



SMS Messaging 41

To arrange this facility please call 0911 023 5013 and leave a message, clearly stating:

Your name.

Your full telephone number, including dialling (STD) code, that your Diverse X10 is connected to.

The Start time and the end time for your messages to be delivered (eg. start time: 9.00am, end time: 10.00pm).

Your SMS account will be updated within the next

48 hours (Monday to Friday service).

IMPORTANT

If you have been sending and/or receiving SMS text messages and you then decide to unplug your

Diverse X10 from the telephone line, cancel your Caller Display service, or move house, it is important that you contact your

SMS Service Provider to ensure that your telephone number is deleted from the SMS server database.

Reading SMS messages

When you have received new SMS messages, the icon appears and remains in the top right of the display.

1. Press Menu .

SMS Text Messaging

is displayed.

2. Press OK .

3. Press until

Inbox

is displayed.

4. Press OK . The first SMS message is displayed.

5. Use and to scroll to the message you want to read.

6. Press Read to display the message.

For each message the display will show the sender’s number and the time and date that the message was sent.

Inbox Empty will be displayed if you have no SMS messages.



42 SMS Text Messaging

7. The beginning of the message is displayed, press to scroll through to the end of the message.

8. To return to INBOX, press Back .

Reading messages stored in Outbox or Drafts

1. Press Menu .

SMS Text Messaging

is displayed.

2. Press OK .

3. Press until either

Outbox

or

Drafts

is displayed.

4. Press OK . Details of the first SMS message are displayed.

5. Use and to scroll to the message that want to read.

6. Press Read to display the message.

7. The end of the message is displayed, press to read through to the beginning of the message.

8. To return to OUTBOX or DRAFTS, press Back .



SMS Messaging 43

Replying to a message

1. Press Menu .

SMS Text Messaging

is displayed.

2. Press OK .

3. Press until

Inbox

is displayed.


5. Use and to scroll to the message you want to reply to.

6. Press Read .

7. Press Option .

8. Press until

Reply

is displayed.

9. Press OK .

10. Use the keypad to write your message.

11. When you have written your message, press Option .

Send To

is displayed.

12. Press OK . The number of the person who sent you the message is displayed.

13. Press Send to send your reply.

Refer to the character map on

page 38 if you need to.

Press Clear to delete any unwanted characters.



44 SMS Messaging

Forwarding a message from Inbox or Outbox

You can send a message that you have received in your

INBOX to another person.

1. Press Menu .

SMS Text Messaging

is displayed.

2. Press OK .

3. Press until

Inbox

is displayed.


5. Press and to scroll to the message you want to forward.

6. Press Read .

7. Press Option .

8. Press until

Forward

is displayed.

9. Press OK . The message you want to forward is displayed.

10. Send the message as it is, or if required, add more to the message using the keypad.

11. Press Option to send the message.

Send To

is displayed.

12. Press OK .

Enter Number

is displayed.

13. Enter the landline or mobile number.


Sending Message…

and then

Message Sent

.



SMS Messaging 45

Editing and sending a message in Drafts

1. Press Menu .

SMS Text Messaging

is displayed.

2. Press OK .

3. Press until

Drafts

is displayed.


5. Use and to scroll to the message you want to edit.

6. Press Read . The contents of the message is displayed.

7. Edit the message, using and to scroll through the message and add or delete characters using the keypad.

8. Press Option .

Send To

is displayed.

9. Press OK .

Enter Number

is displayed.

10. Enter the landline or mobile number.


Sending Message…

and then

Message Sent

.

Refer to the character map on

page 38 if you need to.

Press Clear to delete any unwanted characters.



46 SMS Messaging

Saving an SMS senders phone number to the directory

1. Press Menu .

SMS Text Messaging

is displayed.

2. Press OK .

3. Press until

Inbox

is displayed.

4. Press OK .

5. Use and to scroll to the number you want to save.

6. Press Read .

7. Press Option .


Save number

.

9. Press OK .

10. Using the keypad, enter the name of the person who sent you the message.

11. Press Save options.

12. Enter the phone number of the person who sent you the message.

13. Press Save .

Entry Saved

is displayed.



SMS Messaging 47

Deleting individual messages

1. Press Menu .

SMS Text Messaging

is displayed.

2. Press OK .

3. Press to select

Inbox

,

Outbox

or

Drafts

.

4. Press OK .

5. Use and to scroll to the message you want to delete.

6. Press Read .

7. Press Option .


Delete

.

9. Press OK and the message will be deleted.

If you have only one message in

Inbox

,

Outbox

or

Drafts

and you choose to delete it, the display will then show that there are no more messages e.g.

Inbox

Empty

.



48 SMS Messaging

Deleting all messages in the Inbox, Outbox or Drafts

1. Press Menu .

SMS Text Messaging

is displayed.

2. Press OK .

3. Press to select

Inbox

,

Outbox

or

Drafts

.

4. Press OK .

5. Press and to select any message.

6. Press Read .

7. Press Option .


Delete all

.

9. Press OK .

Delete all Entries?

is displayed.


SMS Service Centre numbers

To be able to send and receive SMS text messages you need the telephone numbers of your SMS Service Provider’s

Service Centre. The Bizzyline (Direct) Ltd. numbers have been pre-stored on your Diverse X10.



SMS Messaging 49

The pre-set number settings are:

Sending Telephone Number

1470P0911 023 5029

Receiving Telephone Number

0161 274 5990

Please note

‘1470’ and ‘P’ for pause, ensures that your Caller Display information is released to the server for sending SMS messages.

Changing the SMS Service Centre numbers

If you decide to change to another SMS Service Provider you will need to change the SMS Service Centre numbers for sending and receiving.

Make sure that you fully understand the special features and services offered by the SMS Service Provider before you decide to change the pre-set numbers.

1. Press Menu .

SMS Text Messaging

is displayed.

2. Press OK .


SMS Settings

.

4. Press OK .

5. Press and to select either

Receiving Service

Centres

or

Sending Service Centres

.

6. Press OK .

Receive 1

(or

Send 1

) is displayed.

7. Press OK .

Enter Name

,

Receive 1

is displayed.

Please note

If you decide to use another SMS

Service Provider, you will need to change both your ‘SMS Sending’ and ‘SMS Receiving’ numbers.



50 SMS Messaging

Use and to move backwards and forwards through the digits.

Press Clear to delete unwanted digits.

8. Enter a name for your Receive (or Send) Service Centre

Provider, using the keypad. Or, follow the next step if you do not want to enter a name.

9. Press Save. The display will show your current SMS service provider’s number.

10. Enter the new Receive (or Send) Service Centre number using the keypad.

11. Press Save .

Entry Saved

is displayed.

You will not be charged to receive

SMS messages.

Sending SMS messages from mobile phones

Your Diverse X10 can receive messages from any mobile phone and network (both national and international) provided that the sender uses the following instructions and that their mobile phone has the SMS text messaging feature.

Replying to a Diverse X10 SMS message from a mobile phone

On the mobile phone:

1. Select

Reply

.

2. Anywhere within the text of the message, enter the landline telephone number for the Diverse X10 between

‘#’ symbols.



SMS Messaging 51

For example, if your landline telephone number is:

021 212 1212, the person sending you a text message could write:

#021 212 1212#

Thanks 4 your message,

See you at the party l8r.

Sending a new message to a Diverse X10 from a mobile phone

On the mobile phone:

1. Write the text message as normal. Anywhere within the text enter the landline telephone number of the Diverse

X10 between ‘#’ symbols.

For example, if your landline telephone number is: 021

212 1212, the person sending you a text message could write:

Are you free 2moro?

#021 212 1212#

John

2. Then send the message to 07786 20 10 10.

Remember

You must tell anyone wanting to send you an SMS text message from their mobile phone to enter your telephone number between

‘#’ symbols anywhere in the text of the message to ensure that you receive the message at your

Diverse X10 handset.

Please note

Mobile users are advised to store the ‘Mobile Number’ 07786

201010 in their mobile phone directory. Messages for all customers who have a landline product with SMS capability will use this mobile number.



52

Handset settings

The default setting is 1.

You can choose a range of settings to suit your personal preferences.

Ringer melody and volume

You have a choice of 10 melodies and 5 volume levels.

You can change the external ringer (ring for an external incoming call) or the internal ringer (ring for an internal call).

Change the external ringer melody

1. Press Menu .

2. Press until

Handset Settings

is displayed.

3. Press OK .

Ringer

is displayed.

4. Press OK .

External

is displayed.

5. Press OK .

Change Melody

is displayed.

6. Press OK . The current melody is displayed and played.

7. Press or to change the melody.

8. Press Save when you hear the melody you want.

A confirmation tone is heard.

9. Press button to return to the idle display.



Handset settings 53

Change the external ringer volume

1. Press Menu .

2. Press until

Handset Settings

is displayed.

3. Press OK .

Ringer

is displayed.

4. Press OK .

External

is displayed.

5. Press OK .

Change Melody

is displayed.

6. Press to display

Change Volume

.

7. Press OK . The current volume is displayed and played.

8. Press or to change the volume. Choose from

Off

,

Low

,

Medium

,

High

and

Progressive

(where the volume gets progressively louder on each ring).

9. Press Save when you hear the volume you want.



The default setting is High.



54 Handset settings

The default setting is 1.

The default setting is High.

Change the internal ringer melody

1. Press Menu .

2. Press until

Handset Settings

is displayed.

3. Press OK .

Ringer

is displayed.

4. Press OK .

External

is displayed.

5. Press to display

Internal

.

6. Press OK .

Change Melody

is displayed.

7. Press OK . The current melody is displayed and played.

8. Press or to change the melody.

9. Press Save when you hear the melody you want.



Change the internal ringer volume

1. Press Menu .

2. Press until

Handset Settings

is displayed.

3. Press OK .

Ringer

is displayed.

4. Press OK .

External

is displayed.

5. Press to display

Internal

.



Handset settings 55

6. Press OK .

Change Melody

is displayed.

7. Press to display

Change Volume

.

8. Press OK . The current volume is displayed and played.

9. Press or to change the volume. Choose from

Off

,

Low

,

Medium

,

High

and

Progressive

(where the volume gets progressively louder on each ring).

10. Press Save when you hear the volume you want.



Switch handset key beeps on/off

1. Press Menu .

2. Press until

Handset Settings

is displayed.

3. Press OK .

4. Press until

Key Beeps

is displayed.

5. Press OK .

Beep On

is displayed.

6. Press or to select either

Beep On

or

Beep Off

.

7. Press Save . You will hear a confirmation tone.


The default setting is ON.



56 Handset settings

If you are only registered to one base and you try to select another base you will hear an error tone.

Please note

If Auto is selected the handset will automatically link to another base with a strong signal if the signal it is currently receiving from its present base becomes very poor.


Selecting a base

You can register your BT Diverse X10 handset to 4 bases.

If registered to more than one base, you can select which base to use.

1. Press Menu .

2. Press until

Handset Settings

is displayed.

3. Press OK .

4. Press until

Select Base

is displayed.

5. Press OK . Your current base selection is displayed, e.g.

Base 1

.

6. Press to select one of the other base stations (

1

,

2

,

3

,

4

,

AUTO

).

7. Press OK . Your handset begins to search for the base,

Searching

is displayed.

Switch auto talk on/off

When you receive a call, you can answer it by lifting the handset off the base. This is called auto talk. When you switch auto talk off, all calls must be answered by pressing .



Handset settings 57

1. Press Menu .

2. Press until

Handset Settings

is displayed.

3. Press OK .

4. Press until

Auto Talk

is displayed.

5. Press OK .

Autotalk On

is displayed.

6. Press or to select either

Autotalk On

or

Autotalk Off

.



Naming a handset

Each handset is assigned a number. You can give the handset a name instead of a number to match the user or location e.g. Anne or office.

The name can be up to 7 characters long.

1. Press Menu .

2. Press until

Handset Settings

is displayed.

3. Press OK .

4. Press until

Name Handset

is displayed.

5. Press OK .

Enter Name

is displayed.



58 Handset settings

6. Enter a name using the keypad.



The new handset name will replace the handset number in the display.

Display contrast

You can lighten or darken the contrast of the handset display to compensate for the amount of light in the room.

You have a choice of 10 contrasts.

1. Press Menu .

2. Press until

Handset Settings

is displayed.

3. Press OK .

4. Press until

Contrast

is displayed.

5. Press OK .

6. Press or to scroll through the different contrasts.

7. Press Save to select the displayed contrast. You will hear a confirmation tone.




Handset settings 59

Keyguard lock on/off

You can lock the keypad so that it cannot be used accidentally while carrying the handset around.

Switch keyguard on:

1. Press Menu .

2. Press .

Keyguard On

is displayed.

Switch keyguard off:

1. Press Unlock .

2. Press . The display returns to the idle screen.

IMPORTANT

If the keyguard is switched on, it is

NOT possible to make calls, including to emergency numbers

(999/112).

Reset the handset

You can reset a handset to its default settings.

Registration, the directory and the Calls list are not affected.

1. Press and hold for ten seconds. You will hear a beep and

Reset Handset

is displayed.

2. Press Yes .

Handset Reset Complete


The settings after a reset will be:

External ringer melody: 1

External ringer volume: High

Internal ringer melody: 1

Internal ringer volume: High

Key beeps: On

Auto talk: On



60

Base station settings

PIN stands for Personal

Identification Number.

IMPORTANT

If you change your PIN you should keep a record of the new number somewhere safe.

System PIN

Your System PIN has a default setting of 0 0 0 0 but you may want to change this to prevent unauthorised changes to your handset and base settings.

To change the System PIN

1. Press Menu .

2. Press until

Base Settings

is displayed.

3. Press OK .

4. Press until

System PIN

is displayed.

5. Press OK .

Enter System PIN

is displayed.

6. Enter your old 4 digit PIN (factory setting 0 0 0 0 ).

7. Press OK .

Enter New System PIN

is displayed.

8. Enter your new 4 digit PIN.

9. Press OK .

Confirm New System PIN?

is displayed.

10. Enter your new 4 digit PIN again.

11. Press OK .

System PIN Changed





Base station settings 61

Handset priority

All handsets registered to the base will ring whenever there is an incoming call unless handset priority has been activated.

This feature allows an incoming call to ring a selected handset first, then after a specified number of rings, all other handsets will commence ringing.

1. Press Menu .

2. Press until

Base Settings

is displayed.

3. Press OK .

Handset Priority

is displayed.

4. Press OK .

5. Use or to select the option you require.

6. If you selected

Priority Off

press Save . Then press to return to the idle display.

Or

If you selected

Priority 1

to

Priority 6

press OK .

7.

Ring Delay X

is displayed. (Where ‘X’ is the selected ring delay.)

8. Press or to select the required delay before the other handsets start to ring.

Priority options

PRIORITY OFF – All handsets will ring immediately.

PRIORITY 1 – Handset 1 will have ringing priority.

Through to…

PRIORITY 6 – Handset 6 will have ringing priority.

The display will only offer you handset priority for the handsets that are registered to your base.

Ring delay options

RING DELAY 2 through to RING

DELAY 9 .



62 Base station settings



An example of how barring operates is as follows:

Storing 0800 as a prefix will prevent any handset from dialling a number beginning with 0800.

Storing 0XXX as a prefix will prevent any handset from dialling a number beginning with 0.

Storing XXXX as a prefix will prevent any handset from making any outgoing call.

Press Clear if you enter a digit incorrectly.

Call barring

You can prevent certain numbers being dialled from the handsets registered to your base.

You can do this by setting call barring prefixes.

Up to 4 prefixes that can be stored.

When a handset attempts to dial a number that is barred the display will show

CALL BARRED

.

Store a call barring prefix

1. Press Menu .

2. Press until

Base Settings

is displayed.

3, Press OK .

4. Press until

Call Barring

is displayed.

5. Press OK .

Enter System PIN

is displayed.

6. Enter your system PIN (factory setting 0 0 0 0 ).

7. Press OK .

Call Bar 1: XXXX

is displayed.




8. Use to select a memory location to store your barred prefix.

9. Press Option .

10. Press until

Edit

is displayed.

11. Press OK .

12. Enter the 4 digit prefix that you want to bar.

13. Press Save . Call barring will automatically switch on.

You will hear a confirmation tone and the display will show, e.g.

Call Bar 1

0800

On


Turn call barring off

1. Press Menu .

2. Press until

Base Settings

is displayed.

3. Press OK .

4. Press until

Call Barring

is displayed.

5. Press OK .

Enter System PIN

is displayed.




64 Base station settings

7. Press OK .

Call Bar 1: XXXX

is displayed. (Where

XXXX is your chosen prefix.)

8. Press to select the call bar prefix you want.

9. Press Option .

Barring On

is displayed.

10. Press until

Barring Off

is displayed.

11. Press the OK options button. A confirmation tone will be heard and the display will show, e.g.

Call Bar 1

0800

Off


Delete a call bar prefix

1. Press Menu .

2. Press until

Base Settings

is displayed.

3, Press OK .

4. Press until

Call Barring

is displayed.

5. Press OK .

Enter System PIN

is displayed.





7. Press OK .

Call Bar 1: XXXX

is displayed.

(Where XXXX is your chosen prefix.)

8. Press to select the prefix you want to delete.

9. Press Option .

10. Press until

Clear Prefix

is displayed.

11. Press OK . You will hear a confirmation tone.


To switch hold music on/off

When an external call is placed on hold, you can choose whether your caller hears music or not.

1. Press Menu .

2. Press until

Base Settings

is displayed.

3, Press OK .

4. Press until

Hold Music

is displayed.

5. Press OK .

6. Press to select

Music On

or

Music Off

.

7. Press Save . A confirmation tone is heard.





66

Using additional handsets and bases

Up to six handsets can be registered and operated from the BT Diverse X10 base.

Each handset can be registered on up to four bases.

Registering additional handsets

If you purchase new handsets to use with your BT Diverse

X10 they must be registered to the base before you can use them.

Once the battery has been inserted and the cover replaced the display will show:

Register?

Menu Yes

1. Press Yes .

2. Choose the base number you want to register to, e.g. press to register to base station 1.

3. Press OK .

Enter System PIN

is displayed.

4. Enter the PIN number (factory setting 0 0 0 0 ).

5. Press OK .

Press Page On The Base

is displayed.

6. On the base, press and hold until the Power/In Use light starts to flash.

Searching

is displayed on the handset.

Found Base

is displayed when registration is complete.



Using additional handsets and bases 67

The next available internal number (

2

–

6

) will be assigned and shown in the handset display.

To register a Diverse X10 handset to another base

On the handset:

1. Press Menu .

2. Press until

Registration

is displayed.

3. Press OK .

Register Handset

is displayed.

4. Press OK .

Base – 1234?

is displayed.

5. Press either , , or station you want to register to.

to select which base

6. Press OK .

System PIN?

is displayed.

7. Enter the 4 digit PIN of the base station you want to register to.

8. Press OK .

Press Page On The Base

is displayed.

9. Put your base in registration mode by following the instructions in its user guide.

Searching

is displayed on the handset.

Found Base

is displayed when registration is complete.



68 Using additional handsets and bases

To register other GAP handsets to your Diverse X10 base

Providing your handset is GAP (Generic Access Profile) compliant, you can register it to your Diverse X10 base.

1. Put your handset in registration mode according to the instructions in its user guide.

2. Press and hold on the Diverse X10 base until the

Power/In Use light flashes.

After a short period the handset will be registered.

The handset will be allocated the next available internal number.

To de-register a handset from a base

1. Press Menu .

2. Press until

Registration

is displayed.

3. Press OK .

Register Handset

is displayed.

4. Press .

Deregister Handset

is displayed.

5. Press OK .

Please Wait

flashes in the display.

System PIN

is then displayed.

6. Enter the 4 digit PIN number of the base you want to de-register from.



Using additional handsets and bases 69

7. Press OK .

Handset 1

is displayed.

8. Press until the required handset number to be de-registered is displayed.

9. Press OK . Display shows

Handset X Removed

.

You will hear a tone to confirm the handset is de-registered.



70

Help

BT Helpline

08702 403180

Call the dedicated BT Helpline: if you are having difficulties using your BT Diverse X10 if you need replacement batteries or mains power lead

Lines open 9am – 5.30pm,

Monday to Friday

Many common problems are caused by the telephone and power cables being incorrectly connected, not connected at all, or the power being turned off.

Please check that your BT Diverse has been correctly set up, see page 6, before ringing the BT Helpline.

Phone

No display

The batteries may be flat or dead. Recharge or replace the batteries, see page 7.

No connection between handset and base station

Are you out of range of the base station? Move closer to the base station.

Handset is not registered. Register the handset, see page 66.

The batteries could be low or flat. Recharge or replace the batteries.



Handset on the base does not charge

Is another handset using the line for a long time?

Maximum charging power is only possible when no calls are being made.

Is the handset placed on the base properly? When the handset is placed on the base correctly, you will hear a confirmation tone.

Are the batteries installed correctly? Check that you have installed the batteries the right way round.

Handset does not ring

The handset ringer may be switched off. See page 53 and

54 for how to set the internal and external handset ringer volumes.

Buzzing noise on my radio, TV, computer or hearing aid

Sometimes your phone can interfere with other electrical equipment if it is placed too close. We recommend that you place your BT Diverse X10 at least one metre away from such appliances to avoid any risk of interference.

Help 71



72 Help

If you have changed the PIN and cannot remember the number you will need to contact the

BT Helpline on 08702 403180.

Your caller cannot hear you

Secrecy is switched on. Press caller again.

to speak to your

Nothing happens when you press any button

Keyguard may be switched on. Press Menu , followed by to switch the keyguard off.

Caller’s number is not displayed even though you have subscribed to a Caller Display service.

The number has been withheld by the caller, is unavailable or is an international call.

Handset not registering

The base is not powered. Make sure that the power supply is plugged in at the base and switched on.

There are no batteries in the handset. Make sure that the rechargeable batteries (included) are fitted in the handset correctly.

You have forgotten your base station PIN number.

You have changed the PIN. Try entering the default PIN

(0 0 0 0 ).



You cannot dial certain external numbers.

Call barring may be set. To switch off call barring, see

page 63.

You keep hearing an error beep.

You have pressed the wrong button in a sequence.

Check the prompts in the display or refer to instructions in the user guide.

Help 73



74

General information

Hearing aid?

Please note that the BT Diverse

X10 works by sending radio signals between the base and handset.

These signals may interfere with some hearing aids, causing a humming noise.

IMPORTANT

This equipment is not designed for making emergency telephone calls when the power fails. Alternative arrangements should be made for access to emergency services.

Safety

General

Only use the power supply included with the product.

Using an unauthorised power supply will invalidate your guarantee and may damage the telephone. The power supply number for the mains unit is 3515–0930-4DC.

For the handset use only AAA Nickel Metal Hydride

(NiMH) rechargeable batteries with a minimum capacity of 550 mAh. Never use other batteries or conventional alkaline batteries as this could lead to a short circuit or destroy the battery casing.

If the keyguard is switched on, it is not possible to make calls, including emergency numbers (999/112).

Do not open the handset or base (other than to change batteries). This could expose you to high voltages or other risks. Contact the helpline for all repairs.



General information 75

It is recommended that advice from a qualified medical expert be sought before using this product in the vicinity of emergency/intensive care medical equipment.

It is recommended that if you have a pacemaker fitted you check with a medical expert before using this product.

Your product may interfere with other electrical equipment, e.g. TV and radio sets, clock/alarms and computers if placed too close. It is recommended that you place your product at least one metre away from such appliances to minimise any risk of interference.

Never dispose of batteries in a fire. There is a serious risk of explosion and/or the release of highly toxic chemicals.

Cleaning

Simply clean the handset and base with a damp (not wet) cloth, or an anti-static wipe. Never use household polish as this will damage the product. Never use a dry cloth as this may cause a static shock.



76 General information

Environmental

Do not expose to direct sunlight.

The handset may become warm when the batteries are being recharged. This is normal. However, we recommend that you do not place the product on antique/veneered wood to avoid damage.

Do not stand your product on carpets or other surfaces which generate fibres, or place it in locations preventing the free flow of air over its surfaces.

Do not submerge any part of your product in water and do not use it in damp conditions, such as bathrooms.

Do not expose your product to fire, explosive or other hazardous conditions.

There is a slight chance that your phone could be damaged by an electrical storm. We recommend that you unplug the power and telephone line cord for the duration of the storm.



General information

Guarantee

Your BT Diverse X10 digital cordless telephone is guaranteed for a period of 12 months from the date of purchase.

Subject to the terms listed below, the guarantee will provide for the repair of, or at BT’s or its agent’s discretion the option to replace the BT Diverse X10, or any component thereof, (other than batteries), which is identified as faulty or below standard, or as a result of inferior workmanship of materials. Products over 28 days old from the date of purchase may be replaced with a refurbished or repaired product.

For your records

Date of purchase:

Place of purchase:

Serial number:

For guarantee purposes proof of purchase is required so please keep your receipt.

The conditions of this guarantee are:

The guarantee shall only apply to defects that occur within the 12 month guarantee period.

Proof of purchase is required.

The equipment is returned to BT or its agent as instructed.

This guarantee does not cover any faults or defects caused by accidents, misuse, fair wear and tear, neglect, tampering with the equipment, or any attempt at adjustment or repair other than through approved agents.

This guarantee does not affect your statutory rights.

Enter your base PIN here:

[ / / / ]

(see page 60 for more information)

77



78 General information

Within the 12 month guarantee period:

If you experience difficulty using the product, prior to returning it, please read the ‘Help’ section beginning on page xx, or contact the BT Helpline on 08702 403180,

9am–5.30pm, Monday to Friday.

In the unlikely event of a defect occurring, please follow the Helpline’s instructions for replacement or repair.

Outside of the 12 month guarantee period:

If your product needs repair after the guarantee period has ended, the repair must meet the approval requirements for connections to the telephone network.

We recommend that you call the BT Helpline on

08702 403180 and ask for details of our recommended repair agents.

Returning your phone

If the Helpline is unable to remedy your problem they will ask you to return the product. Where possible, pack the product in its original packaging. Please remember to include all parts, including the line cords, power supply units and the original batteries. (Please note that we cannot take responsibility for goods damaged in transit.) Please obtain and keep proof of posting from the Post Office.



Technical information

How many telephones can you have?

All items of telephone equipment have a Ringer Equivalence

Number (REN), which is used to calculate the number of items which may be connected to any other telephone line. Your BT Diverse has a REN of 1. A total REN of 4 is allowed. If the total REN of 4 is exceeded, the telephone may not ring.With different telephone types there is no guarantee of ringing, even when the REN is less than 4.

R&TTE

This product is intended for use within the UK for connection to public telephone network and compatible switchboards, which support tone dialling and timed break recall. If in doubt please consult your network service provider.

This equipment complies with the essential requirements for the Radio Equipment and Telecommunications

Terminal Equipment Directive 1999/5/EC.

In demonstration with the Essential Requirement for efficient use of the radio spectrum, the product complies with EN301 406. For a copy of the Declaration of Conformity please contact the BT Helpline on

08702 403180.

79



80 Technical information

Changing the recall mode

The (Recall) button is used when connected to certain switchboards, e.g. to transfer calls, and for some

BT Calling Features or those services available via your network provider.

1. Press Menu , then press until

Base Settings

is displayed. Press OK .

2. Press until

Recall Mode

is displayed, then press OK .

Timed Break

is displayed.

3. Press to select the required recall mode:

Timed Break

or

Earth

. Press Save .


Changing the dialling mode

Your BT Diverse X10 is set to tone dialling. If required you can switch it to pulse dialling.

1. Press Menu , then press until

Base Settings

is displayed. Press OK .

2. Press until

Dial Mode

is displayed, then press OK .

Tone Dial

is displayed.

3. Press to select the required dialling mode:

Tone Dial

or

Pulse Dial

. Press Save .




Wall mounting

If you wish to wall mount your BT Diverse X10, follow these instructions.

1. Switch the power adaptor off at the mains and remove the adaptor plug from its socket.

2. Drill two holes 30mm deep using a 5.5mm drill, 75mm apart to take the wall plugs.

3. Put wall plugs into the drill holes and then insert both screws.

Leave 2–3mm between the screw head and the wall.

You are now able to mount the base to the wall.

4. Hang the base onto the two screws. If necessary, tighten or loosen the screws for the best fit.

5. Put the handset back in the base and reconnect the power at the wall socket.

IMPORTANT

Make sure that you are not drilling into any hidden wiring and check that the power cable will reach from the mains socket to the base.

81



82

SMS Service Conditions

SMS service conditions for Bizzyline

(Direct) Ltd., Issue 1, 5 July 2001

IMPORTANT

You must read the following Conditions before you register for SMS Service, by registering you have accepted these conditions.

1.

INTERPRETATION

In this Contract:

“Authorised User” means anyone the Customer allows to use the Service.

“Bizzyline” means Bizzyline (Direct) Ltd. of Warford

Hall, Merrymans Lane, Great Warford, Alderley

Edge, Cheshire. SK9 7TP. Registered in England

No. 3308270.

“BT” means British Telecommunications plc of 81

Newgate Street, London, EC1A 7AJ registered in

England No. 1800000.

“Code of Conduct” means the guidelines regarding the use of SMS issued by Bizzyline for the protection of the Customer and other users of the Service.

“Contract” means, in order of precedence, these

Conditions and Registration by sending the first

SMS message.

“Customer” means the person using the service.

“Helpdesk” means the helpdesk facility provided by BT to handle enquiries and administration for the Service.

“Service” means the SMS service and any other related or ancillary services provided by Bizzyline in conjunction with BT.

“Software” means any software provided by BT to enable the Customer to access or use the Service.

2.

DURATION

This Contract begins on the date that the Customer registers for service by sending their first SMS message and will continue until terminated in accordance with this Contract.

3.

PROVISION OF THE SERVICE

3.1 Bizzyline will provide the Customer with the Service on the terms of this Contract.

3.2 Bizzyline will use reasonable endeavours to provide the Service by any date agreed with the Customer but all dates are estimates and Bizzyline has no liability for any failure to meet any date.

3.3 Bizzyline will provide the Service with the reasonable skill and care of a competent service provider.

3.4 It is technically impracticable to provide a fault free

Service and Bizzyline does not undertake to do so.

Bizzyline will however repair any reported faults as soon as it reasonably can.

3.5 Bizzyline cannot be held accountable for loss of service caused by faults, maintenance or other issues on the mobile networks which are outside of

Bizzyline’s direct control.

3.6 Occasionally Bizzyline may:

(a) change the technical specification of the

Service, provided that any change to the technical specification does not materially affect the performance of the Service;

(b) suspend the Service for operational reasons such as repair, maintenance or improvement of the




Service or because of an emergency. Bizzyline will restore the Service as soon as it reasonably can after suspension; or

(c) give the Customer instructions which it believes are necessary for reasons of health, safety or the quality of any service provided by Bizzyline to the Customer or any other customer.

3.7 Except for Software (if any) provided to the

Customer by Bizzyline as part of the Service, the

Customer is responsible for providing suitable software and telecommunications equipment and services necessary to access and use the Service.

This Contract does not include the provision of telecommunications services necessary to connect to and use the Service.

3.8 The Customer is responsible for the acts and omissions of all Authorised Users in connection with the

Service and is liable for any failure by any Authorised

User to perform or observe the terms and conditions of this Contract, including any instructions issued under paragraph 3.5.

3.9 The Customer acknowledges that he or she is aware of the Code of Conduct and that the Code of

Conduct has been made available for the protection and safety of the Customer and others using the

Service. The Customer agrees to ensure that any

Authorised Users are aware of and familiar with the

Code of Conduct.

4.

SECURITY

4.1 The Customer is responsible for the security and proper use of all information used in connection with the Service and must take all necessary steps to ensure that this is kept confidential, secure, used properly and not disclosed to unauthorised people.

4.2 The Customer must immediately inform Bizzyline if there is any reason to believe that information has or is likely to become known to someone not authorised to use it or is being or is likely to be used in an unauthorised way.

4.3 Bizzyline reserves the right to suspend access to the

Service if at any time Bizzyline considers that there is or is likely to be a breach of security.

4.4 Bizzyline reserves the right (at its sole discretion) to require the Customer to change information used by the Customer in connection with the Service.

4.5 The Customer must immediately inform Bizzyline of any changes to the information the Customer supplied when registering for the Service.

5.

USE OF THE SERVICE

5.1 The Service is provided solely for the Customer’s own use (including use by Authorised Users) and the

Customer will not sell or attempt to sell the Service

(or any part or facility of it) to any third party.

5.2 The Service may be used by individuals who are at least 18 years of age or by minors who have the permission of a parent or responsible adult to use the Service.

5.3 The Customer is solely responsible for evaluating any goods (including software) or services offered by third parties via the Service. Bizzyline will not be a party to or in any way responsible for any transactions between the Customer and third parties.

5.4 The Service must not be used by the Customer or any

Authorised User in a way that does not comply with:

(a) the terms of any legislation or any licence applicable to the Customer or that is in any way unlawful;

83



84 SMS Service Conditions

(b) any instructions given by Bizzyline under paragraph 3.5(c); or

(c) the Code of Conduct.

5.5 The Service must not be used by the Customer or any Authorised User:

(a) fraudulently, in connection with a criminal offence, or otherwise unlawfully;

(b) to send, receive, upload, download, use or re-use any information or material which is offensive, abusive, indecent, defamatory, obscene or menacing, or in breach of confidence, copyright, privacy or any other rights;

(c) to cause annoyance, inconvenience or needless anxiety;

(d) to send or provide unsolicited advertising or promotional material or to receive responses to any unsolicited advertising or promotional material sent or provided using the Service by any third party; or

(e) other than in accordance with the acceptable use policies of any connected networks.

5.6 If the Customer, an Authorised User or anyone else, with or without the Customer’s knowledge or approval, uses the Service in contravention of paragraphs 5.1, 5.2, 5.3, 5.4 or 5.5. Bizzyline may treat the contravention as a material breach of this

Contract which cannot be remedied for the purposes of paragraph 10.

5.7 The Customer must indemnify Bizzyline against any claims or legal proceedings which are brought or threatened against Bizzyline by a third party because:

(a) the Service is used in breach of the provisions of this paragraph 5; or

(b) the Service is faulty or cannot be used by that third party.

Bizzyline will notify the Customer of any such claims or proceedings and keep the Customer informed as to the progress of such claims or proceedings.

6.

CONFIDENTIALITY

6.1 Bizzyline will keep in confidence any information provided to it by the Customer when registering for the Service or otherwise under this Contract and will not disclose that information to any person (other than its employees, contractors, or professional advisers, or the employees or contractors of a

Bizzyline Group Company who need to know the information) without the Customer’s consent.

6.2 This paragraph 6 will not apply to:

(a) any information which has been published other than through a breach of this Contract;

(b) information lawfully in the possession of the recipient before the disclosure under this

Contract took place;

(c) information obtained from a third party who is free to disclose it;

(d) information which a party is requested to disclose and if it did not could be required by law to do so; or

(e) information which has been reduced by Bizzyline to anonymous, non-personal form before disclosure.

6.3 This paragraph 6 will remain in effect for 2 years after the termination of this Contract.




7.

LIMITATION OF LIABILITY

7.1 Bizzyline accepts unlimited liability for death or personal injury resulting from its negligence and paragraphs 7.2 and 7.3 do not apply to such liability.

7.2 Bizzyline is not liable to the Customer, either in contract, tort (including negligence) or otherwise for direct or indirect loss of profits, business or anticipated savings, nor for any indirect or consequential loss or damage or for any destruction of data.

7.3 Bizzyline’s liability to the Customer in contract, tort

(including negligence) or otherwise in relation to this

Contract is limited to £1,000 for any one incident or series of related incidents and to £2,000 for all incidents in any period of 12 months.

7.4 Bizzyline excludes all liability of any kind in respect of any material which can be accessed using the

Service and is not responsible in any way for any goods (including software) or services provided by third parties advertised, sold or otherwise made available by means of the Service.

7.5 Bizzyline is not liable to the Customer either in contract, tort (including negligence) or otherwise for the acts or omissions of other providers of telecommunications or services or for faults in or failures of their equipment.

7.6 Each provision of this Contract, excluding or limiting liability, operates separately. If any part is held by a court to be unreasonable or inapplicable, the other parts shall continue to apply.

8.

MATTERS BEYOND REASONABLE CONTROL

If Bizzyline is unable to perform any obligation under this Contract because of a matter beyond its reasonable control such as lightning, flood, except-ionally severe weather, fire, explosion, war, civil disorder, industrial disputes (whether or not involving its employees), or acts of local or central Government or other competent authorities, or events beyond the reasonable control of its suppliers, it will have no liability for that failure to perform.

9.

TERMINATION OF THIS CONTRACT BY

NOTICE

Either party may terminate this Contract on 14 days’ notice to the other, without prejudice to any rights that may have accrued before termination.

Upon termination (for whatever reason), Bizzyline may re-allocate any information associated with the terminated Service.

10. BREACHES OF THIS CONTRACT

10.1 Either party may terminate this Contract or the provision of Service under it without notice if the other:

(a) commits a material breach of this Contract, which is capable of remedy, and fails to remedy the breach within a reasonable time of a written notice to do so;

(b) commits a material breach of this Contract which cannot be remedied; or

(c) is repeatedly in breach of this Contract.

10.2 If any of the events detailed in paragraph 11.1 occur because of the Customer or an Authorised User,

85



86 SMS Service Conditions

Bizzyline may suspend the Service without prejudice to its right to terminate this Contract. At its sole discretion, Bizzyline reserves the right to suspend or terminate any Authorised User’s use of the Service as an alternative remedy to immediate suspension or termination of the Contract.

This remedy is without prejudice to Bizzyline’s right subsequently to suspend or terminate the Contract.

Bizzyline may refuse to restore Service which has been suspended under this paragraph until it has received assurances satisfactory to Bizzyline that the breach has been remedied and will not be repeated.

10.3 Termination under this paragraph is without prejudice to any rights that may have accrued before termination.

10.4 If either party delays in acting upon a breach of this

Contract that delay will not be regarded as a waiver of that breach. If either party waives a breach of this

Contract that waiver is limited to that particular breach.

10.5 Upon termination (for whatever reason), Bizzyline may re-allocate any information associated with the terminated Service.

11. CHANGES TO THIS CONTRACT

Bizzyline can change the Conditions of this Contract at any time on 14 days’ notice to the Customer.

12. ASSIGNMENT

Neither party may assign or transfer any of its rights or obligations under this Contract, without the written consent of the other, except that Bizzyline may assign its rights or obligations (or both) to a

Bizzyline Group Company without consent.

13. ENTIRE AGREEMENT

This Contract contains the whole agreement between the parties and supersedes all previous written or oral agreements relating to its subject matter.

14. NOTICES

Notices given under this Contract may be delivered on-line, in writing or by SMS message; notices will be deemed effective on the date of publication, or otherwise as notified to the Customer by Bizzyline.

A notice from Bizzyline which is sent by SMS to the

Customer’s SMS mailbox will be deemed effective 3 days after the date it is sent. A notice from the

Customer to Bizzyline will be deemed effective when received by Bizzyline at the address on these Terms and Conditions.

15. DATA PROTECTION CONSENT

By accepting the terms and conditions of this

Contract, the Customer grants Bizzyline and its agents processing data on Bizzyline’s behalf, permission, in accordance with the Data Protection

Acts 1984 and 1998, to send the Customer unsolicited advertising and promotional material pertaining to other Bizzyline products and services and to third-party products and services selected by

Bizzyline. The Customer may revoke permission to

Bizzyline and its agents to send the Customer unsolicited advertising and promotional material pertaining either to other Bizzyline products and services or to third party products and services, or both, by writing to us at the address on these Terms and Conditions.



16. LAW

This Contract is governed by the law of England and

Wales.

17. HELPLINE

If you have any questions relating to these Terms &

Conditions, please call 0906 302 0069 (calls are charged at 50p per minute and the helpdesk is open from 9.00am – 7.00pm (Monday to Friday) and

9.30am – 5.30pm (Saturday).


CODE OF CONDUCT

How should I behave when I use the Bizzyline SMS

Service?

Here are a few guidelines for you to consider when you’re using SMS, which like any Service, can allow strangers to meet and chat anonymously.

Remotely, people may not be who they say they are.

You could be putting yourself at risk if you arrange to meet someone you’ve met through the SMS service. If you do agree to meet someone, never go alone, always meet in a public place. Never go in the other person’s car, and do tell a friend where you’re going and, just as importantly, when you’ll be back.

Don’t give out your name, address, or telephone number or ask anyone else for this information via

SMS.

Please don’t intimidate others on the SMS service by sending abusive, menacing or obscene messages – you will be in breach of the Conditions for Bizzyline if you do.

87



88 Section

Visit us at www.bt.com

Offices worldwide

The telecommunications services described in this publication are subject to availability and may be modified from time to time.

Services and equipment are provided subject to British

Telecommunications plc’s respective standard conditions of contract. Nothing in this publication forms any part of any contract.

© British Telecommunications plc 2003.

Registered Office: 81 Newgate Street, London EC1A 7AJ.

Registered in England No. 1800000.

BT Diverse X10 Issue 2 (10/03) 2

Designed and produced by The Art & Design Partnership Ltd.

Printed in China