Brother | IntelliFax-1960C | User`s guide | Brother IntelliFax-1960C User`s guide

USER’S GUIDE
MFC-3360C
FAX-1860C
FAX-1960C
Version A
If you need to call Customer Service
Please complete the following information for future
reference:
Model Number: MFC-3360C, FAX-1860C
and FAX-1960C (USA only)
(Circle your model number)
Serial Number: 1
Date of Purchase:
Place of Purchase:
1
The serial number is on the back of the unit. Retain
this User's Guide with your sales receipt as a
permanent record of your purchase, in the event of
theft, fire or warranty service.
Register your product on-line at
http://www.brother.com/registration/
By registering your product with Brother, you will be recorded as the
original owner of the product. Your registration with Brother:
„ may serve as confirmation of the purchase date of your product
should you lose your receipt;
„ may support an insurance claim by you in the event of product loss
covered by insurance; and,
„ will help us notify you of enhancements to your product and special
offers.
The most convenient and efficient way to register your new product is online at http://www.brother.com/registration/
© 2006 Brother Industries, Ltd.
Brother numbers
IMPORTANT
For technical help, you must call the country where you bought the machine. Calls must be
made from within that country.
Register your product
By registering your product with Brother International Corporation, you will be recorded as the
original owner of the product. Your registration with Brother:
„ may serve as confirmation of the purchase date of your product should you lose your receipt;
„ may support an insurance claim by you in the event of product loss covered by insurance; and,
„ will help us notify you of enhancements to your product and special offers.
Please complete and fax the Brother Warranty Registration And Test Sheet or, for your
convenience and most efficient way to register your new product, register on-line at
http://www.brother.com/registration/
FAQs (frequently asked questions)
The Brother Solutions Center is our one-stop resource for all your Fax Machine/Multi-Function
Center needs. You can download the latest software documents and utilities, read FAQs and
troubleshooting tips, and learn how to get the most from your Brother product.
http://solutions.brother.com
Note
• You can check here for Brother driver updates.
• To keep your machine performance up to date, check here for the latest firmware upgrade (for
Windows® only).
i
For Customer Service
In USA:
1-800-284-4329 (voice)
1-901-379-1215 (fax)
1-800-284-3238 (TTY service for the hearing-impaired)
In Canada:
1-877-BROTHER (voice)
(514) 685-4898 (fax)
Service Center Locator (USA only)
For the location of a Brother authorized service center, call 1-800-284-4357.
Service Center Locations (Canada only)
For the location of a Brother authorized service center, call 1-877-BROTHER.
Brother fax back system (USA only)
Brother has installed an easy-to-use fax back system, so you can get instant answers to common
technical questions and product information for all Brother products. This system is available 24
hours a day, 7 days a week. You can use the system to receive faxed instructions and an Index
of fax back subjects.
In USA only:
ii
1-800-521-2846
Ordering accessories and supplies
For best quality results use only genuine Brother accessories, which are available at most Brother
retailers. If you cannot find the accessory you need and you have a Visa, MasterCard, Discover,
or American Express credit card, you can order accessories directly from Brother. (In the USA,
you can visit us online for a complete selection of the Brother accessories and supplies that are
available for purchase.)
In USA:
1-888-879-3232 (voice)
1-800-947-1445 (fax)
http://www.brothermall.com
In Canada:
1-877-BROTHER (voice)
Description
Item
Ink Cartridge Standard <black>
LC51BK (Prints approx. 500 pages)
Ink Cartridge <yellow>
LC51Y (Prints approx. 400 pages)
Ink Cartridge <cyan> (blue)
LC51C (Prints approx. 400 pages)
Ink Cartridge <magenta> (red)
LC51M (Prints approx. 400 pages)
Premium Glossy Photo Paper
(Letter size / 20 sheets)
BP61GLL 1
(4"X6" size / 20 sheets)
BP61GLP 1
Matte Inkjet Paper
BP60ML (USA only)
(Letter size / 25 sheets)
Inkjet Plain Paper
BP60PL (USA only)
(Letter size / 250 sheets)
Telephone Line Cord
LG3077001 (USA only)
Telephone Handset
LF380004 (USA only)
Handset Curled Cord
LG3768004 (USA only)
Cordless Handset (FAX-1960 only)
BCL-D10 (USA only)
Battery (FAX-1960 only)
BCL-BT10 (USA only)
User's Guide
LP5674001 (English for USA and Canada)
LP3293002 (French For Canada)
1
Available in the USA and from November 2006 in Canada.
iii
Notice - Disclaimer of Warranties
(USA and Canada)
BROTHER'S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS
(COLLECTIVELY BROTHER'S LICENSOR) MAKE NO WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE SOFTWARE. BROTHER'S
LICENSOR(S) DOES NOT WARRANT, GUARANTEE OR MAKE ANY REPRESENTATIONS
REGARDING THE USE OR THE RESULTS OF THE USE OF THE SOFTWARE IN TERMS OF
ITS CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS OR OTHERWISE. THE
ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE SOFTWARE IS
ASSUMED BY YOU. THE EXCLUSION OF IMPLIED WARRANTIES IS NOT PERMITTED BY
SOME STATES IN THE USA AND SOME PROVINCES IN CANADA. THE ABOVE EXCLUSION
MAY NOT APPLY TO YOU.
IN NO EVENT WILL BROTHER'S LICENSOR(S) BE LIABLE TO YOU FOR ANY
CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR
LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS
INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE
SOFTWARE EVEN IF BROTHER'S LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES. BECAUSE SOME STATES IN THE USA AND SOME PROVINCES IN
CANADA DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR
CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY
TO YOU. IN ANY EVENT BROTHER'S LICENSOR'S LIABILITY TO YOU FOR ACTUAL
DAMAGES FROM ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE
ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT
LIABILITY OR OTHERWISE), WILL BE LIMITED TO $50.
Compilation and Publication Notice
Under the supervision of Brother Industries Ltd., this manual has been compiled and published,
covering the latest product descriptions and specifications.
The contents of this manual and the specifications of this product are subject to change without
notice.
Brother reserves the right to make changes without notice in the specifications and materials
contained herein and shall not be responsible for any damages (including consequential) caused
by reliance on the materials presented, including but not limited to typographical and other errors
relating to the publication.
iv
Brother® One Year Limited Warranty and Replacement Service
(USA only)
Who is covered:
„ This limited warranty (“warranty”) is given
only to the original end-use/retail purchaser
(referred to in this warranty as “Original
Purchaser”) of the accompanying product,
consumables and accessories (collectively
referred to in this warranty as “this
Product”).
„ If you purchased a product from someone
other than an authorized Brother reseller in
the United States or if the product was used
(including but not limited to floor models or
refurbished product), prior to your
purchase you are not the Original
Purchaser and the product that you
purchased is not covered by this warranty.
What is covered:
„ This Product includes a Machine and
Consumable and Accessory Items.
Consumable and Accessory Items include
but are not limited to print heads, toner,
drums, ink cartridges, print cartridges, refill
ribbons, therma PLUS paper, thermal
paper, and the cordless handset battery.
„ Except as otherwise provided herein,
Brother warrants that the Machine and the
accompanying
Consumable
and
Accessory Items will be free from defects in
materials and workmanship, when used
under normal conditions.
„ This warranty applies only to products
purchased and used in the United States.
For products purchased in, but used
outside, the United States, this warranty
covers only warranty service within the
United States (and does not include
shipping outside the United States).
What is the length of the Warranty Periods:
„ Machines: one year from the original
purchase date.
„ Accompanying
Consumable
and
Accessory Items: 90 days from the original
purchase date or the rated life of
consumable, whichever comes first.
What is NOT covered:
This warranty does not cover:
1 Physical damage to this Product;
2 Damage caused by improper installation,
improper or abnormal use, misuse, neglect
or accident (including but not limited to
transporting this Product without the proper
preparation and/or packaging);
3 Damage caused by another device or
software used with this Product (including
but not limited to damage resulting from
use of non Brother®-brand parts and
Consumable and Accessory Items);
4 Consumable and Accessory Items that
expired in accordance with a rated life; and,
5 Problems arising from other than defects in
materials or workmanship.
6 Normal Periodic Maintenance Items, such
as Paper Feeding Kit, Fuser and Laser
Units.
This limited warranty is VOID if this Product
has been altered or modified in any way
(including but not limited to attempted warranty
repair without authorization from Brother
and/or alteration/removal of the serial
number).
What to do if you think your Product is
eligible for warranty service:
Report your issue to either our Customer
Service Hotline at 1-800-284-4329 for Fax,
MFC and DCP and 1-800-276-7746 for
Printers, or to a Brother Authorized Service
Center within the applicable warranty
period. Supply Brother or the Brother
Authorized Service Center with a copy of your
dated bill of sale showing that this Product was
purchased within the U.S. For the name of
local Brother Authorized Service Center(s),
call 1-800-521-2846.
What Brother will ask you to do:
After contacting Brother or a Brother
Authorized Service Center, you may be
required to deliver (by hand if you prefer) or
send the Product properly packaged, freight
prepaid, to the Authorized Service Center
together with a photocopy of your bill of sale.
You are responsible for the cost of
shipping, packing product, and insurance
(if you desire). You are also responsible for
loss or damage to this Product in shipping.
What Brother will do:
If the problem reported concerning your
Machine and/or accompanying Consumable
and Accessory Items is covered by this
warranty and if you first reported the problem
to Brother or an Authorized Service Center
within the applicable warranty period, Brother
or its Authorized Service Center will repair or
replace the Machine and/or accompanying
Consumable and Accessory Items at no
charge to you for parts or labor. The decision
as to whether to repair or replace the Machine
and/or accompanying Consumable and
Accessory Items is made by Brother in its sole
v
Brother® One Year Limited Warranty and Replacement Service
(USA only)
discretion. Brother reserves the right to supply
a refurbished or remanufactured replacement
Machine and/or accompanying Consumable
and Accessory Items and use refurbished
parts provided such replacement products
conform to the manufacturer's specifications
for new product/parts. The repaired or
replacement Machine and/or accompanying
Consumable and Accessory Items will be
returned to you freight prepaid or made
available for you to pick up at a conveniently
located Authorized Service Center.
If the Machine and/or accompanying
Consumable and Accessory Items are not
covered by this warranty (either stage), you
will be charged for shipping the Machine
and/or accompanying Consumable and
Accessory Items back to you and charged for
any service and/or replacement parts/products
at Brother's then current published rates.
The foregoing are your sole (i.e., only) and
exclusive remedies under this warranty.
What happens when Brother elects to
replace your Machine:
When a replacement Machine is authorized by
Brother, and you have delivered the Machine
to an Authorized Service Center, the
Authorized Service Center will provide you
with a replacement Machine after receiving
one from Brother. If you are dealing directly
with Brother, Brother will send to you a
replacement Machine with the understanding
that you will, after receipt of the replacement
Machine, supply the required proof of
purchase information, together with the
Machine that Brother agreed to replace. You
are then expected to pack the Machine that
Brother agreed to replace in the package from
the replacement Machine and return it to
Brother using the pre-paid freight bill supplied
by Brother in accordance with the instructions
provided by Brother. Since you will be in
possession of two machines, Brother will
require that you provide a valid major credit
card number. Brother will issue a hold against
the credit card account number that you
provide until Brother receives your original
Product and determines that your original
Product is entitled to warranty coverage. Your
credit card will be charged up to the cost of a
new Product only if: (i) you do not return your
original Product to Brother within five (5)
business days; (ii) the problems with your
original Product are not covered by the limited
warranty;
(iii) the proper packaging
instructions are not followed and has caused
damage to the product; or (iv) the warranty
period on your original Product has expired or
has not been sufficiently validated with a copy
of the proof of purchase (bill of sale). The
replacement Machine you receive (even if
refurbished or remanufactured) will be
covered by the balance of the limited warranty
period remaining on the original Product, plus
an additional thirty (30) days. You will keep the
replacement Machine that is sent to you and
your original Machine shall become the
property of Brother. Retain your original
Accessory Items and a copy of the return
freight bill, signed by the courier.
Limitations:
Brother is not responsible for damage to or
loss of any equipment, media, programs or
data related to the use of this Product. Except
for that repair or replacement as described
above, Brother shall not be liable for any
direct, indirect, incidental or consequential
damages or specific relief. Because some
states do not allow the exclusion or limitation
of consequential or incidental damages, the
above limitation may not apply to you.
THIS WARRANTY IS GIVEN IN LIEU OF ALL
OTHER WARRANTIES, WRITTEN OR
ORAL,
WHETHER
EXPRESSED
BY
AFFIRMATION, PROMISE, DESCRIPTION,
DRAWING, MODEL OR SAMPLE. ANY AND
ALL WARRANTIES OTHER THAN THIS
ONE, WHETHER EXPRESS OR IMPLIED,
INCLUDING IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, ARE HEREBY
DISCLAIMED.
„ This Limited Warranty is the only warranty
that Brother is giving for this Product. It is
the final expression and the exclusive and
only statement of Brother's obligations to
you. It replaces all other agreements and
understandings that you may have with
Brother or its representatives.
„ This warranty gives you certain rights and
you may also have other rights that may
vary from state to state.
„ This Limited Warranty (and Brother's
obligation to you) may not be changed in
any way unless you and Brother sign the
same piece of paper in which we (1) refer
to this Product and your bill of sale date, (2)
describe the change to this warranty and
(3) agree to make that change.
Important:
We recommend that you keep all original
packing materials, in the event that you ship
this Product.
© 2003, 2006 Brother International Corporation
vi
BROTHER MULTIFUNCTION CENTER/FACSIMILE MACHINE
LIMITED WARRANTY
(Canada only)
Pursuant to this limited warranty of 1 year from the date of purchase for labour and parts,
Brother International Corporation (Canada) Ltd. (“Brother”), or its Authorized Service
Centers, will repair this MFC/Facsimile machine free of charge if defective in material or
workmanship. This Limited Warranty does not include cleaning, consumables (including,
without limitation, print cartridges, print head, toner and drum) or damage caused by accident,
neglect, misuse or improper installation or operation, any damage caused from service,
maintenance, modifications, or tampering by anyone other than a Brother Authorized Service
Representative, or from the use of supplies or consumable items that are non-Brother
products. Operation of the MFC/Facsimile machine in excess of the specifications or with the
Serial Number or Rating Label removed shall be deemed abuse and all repairs thereafter
shall be the sole liability of the end-user/purchaser. In order to obtain warranty service, the
MFC/Facsimile machine must be delivered or shipped freight prepaid by the end
user/purchaser to a “Brother” Authorized Service Center, together with your Proof of
Purchase in the form of a Sales Receipt.
For laser products: Failure to remove the Toner Cartridge (and Toner Drum Unit on applicable
models) during shipping will cause severe damage to the MFC/Facsimile and will VOID the
Warranty. (Refer to your User's Guide for proper packaging.)
For ink-jet products: Do not remove the ink cartridges during shipping. Damage to your print
head resulting from packing without the ink cartridges will VOID your warranty. (Refer to your
User's Guide for proper packaging.)
BROTHER DISCLAIMS ALL OTHER WARRANTIES EXPRESSED OR IMPLIED
INCLUDING,
WITHOUT
LIMITATION,
ANY
IMPLIED
WARRANTIES
OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, EXCEPT TO THE
EXTENT THAT ANY WARRANTIES IMPLIED BY LAW CANNOT BE VALIDLY WAIVED.
No oral or written information, advice or representation provided by Brother, its Authorized
Service Centers, Distributors, Dealers, Agents or employees, shall create another warranty
or modify this warranty. This warranty states Brother's entire liability and your exclusive
remedy against Brother for any failure of the MFC/Facsimile machine to operate properly.
Neither Brother nor anyone else involved in the development, production, or delivery of this
MFC/Facsimile machine shall be liable for any indirect, incidental, special, consequential,
exemplary, or punitive damages, including lost profits, arising from the use of or inability to
use the product, even if advised by the end user/purchaser of the possibility of such damages.
Since some Provinces do not allow the above limitation of liability, such limitation may not
apply to you.
This Limited Warranty gives you specific legal rights and you may also have other rights
which vary from Providence to Providence.
Warranty Service is available at Brother Authorized Service Centers throughout
Canada. For Technical Support or for the name and location of your nearest
Authorized Service Center call 1-877-BROTHER.
Internet support: support@brother.ca or browse
Brother's Web Site: www.brother.com
Brother International Corporation (Canada) Ltd.
1 Rue Hôtel de Ville
Dollard-Des-Ormeaux, QC H9B 3H6
vii
Table of Contents
Section I
1
General
General Information
2
Using the documentation .......................................................................................2
Symbols and conventions used in the documentation ....................................2
Accessing the Software User’s Guide (MFC-3360C only).....................................2
Viewing Documentation ...................................................................................2
Accessing Brother Support (For Windows®) .........................................................4
Control panel overview ..........................................................................................5
2
Loading documents and paper
8
Loading documents ...............................................................................................8
Using the ADF .................................................................................................8
Scannable area ...............................................................................................9
Acceptable paper and other media ........................................................................9
Recommended media ...................................................................................10
Handling and using media .............................................................................10
Choosing the right media...............................................................................11
Loading paper and other media ..........................................................................13
Loading envelopes and post cards ................................................................15
Removing small printouts from the machine .................................................16
Printable Area ................................................................................................17
3
General setup
18
On/Off key............................................................................................................18
Turning the machine off .................................................................................18
Turning the machine on .................................................................................18
On/Off setting ......................................................................................................18
Mode Timer..........................................................................................................19
Paper settings ......................................................................................................19
Paper Type ....................................................................................................19
Paper Size .....................................................................................................20
Volume Settings...................................................................................................20
Ring Volume ..................................................................................................20
Beeper Volume ..............................................................................................20
Speaker Volume ............................................................................................20
Handset Volume (MFC-3360C and FAX-1860C) ..........................................21
Choosing the Handset Volume (For Volume Amplify)
(MFC-3360C and FAX-1860C) ..................................................................21
Setting Volume Amplify .................................................................................22
Automatic Daylight Savings Time ........................................................................22
LCD display .........................................................................................................22
LCD Contrast .................................................................................................22
viii
4
Security features
23
TX Lock (MFC-3360C and FAX-1860C).............................................................. 23
Setting and changing the TX Lock password ................................................ 23
Turning TX Lock on/off ..................................................................................24
Memory Security (FAX-1960C only) ....................................................................24
Setting and changing the Memory Security password .................................. 25
Turning Memory Security on/off ....................................................................25
Section II Fax
5
Sending a fax
28
Entering Fax mode ..............................................................................................28
Faxing from the ADF ....................................................................................28
Color fax transmission ................................................................................... 28
Canceling a fax in progress ...........................................................................28
Broadcasting (Black & White only) ......................................................................28
Canceling a Broadcast in progress................................................................ 29
Additional sending operations.............................................................................. 29
Sending faxes using multiple settings ........................................................... 29
Contrast ......................................................................................................... 30
Changing Fax Resolution .............................................................................. 30
Dual access (Black & White only)..................................................................31
Real time transmission ..................................................................................31
Overseas Mode ............................................................................................. 31
Delayed Faxing (Black & White only) ............................................................ 32
Delayed Batch Transmission (Black & White only) ....................................... 32
Checking and canceling waiting jobs.............................................................32
Sending a fax manually ................................................................................. 33
Sending a fax at the end of a conversation
(MFC-3360C and FAX-1860C only) ..........................................................33
Out of Memory message ............................................................................... 33
6
Receiving a Fax
34
Receive modes .................................................................................................... 34
Choosing the Receive Mode .........................................................................34
Using receive modes ........................................................................................... 36
Fax only ......................................................................................................... 36
Fax/Tel........................................................................................................... 36
Manual........................................................................................................... 36
Message Center (MC:Msg Ctr) (FAX-1960C only)........................................ 36
External TAD ................................................................................................. 36
Receive mode settings ........................................................................................ 37
Ring Delay .....................................................................................................37
F/T Ring Time (Fax/Tel mode only) ...............................................................37
Easy Receive................................................................................................. 37
Additional receiving operations............................................................................ 38
Printing a reduced incoming fax ....................................................................38
Receiving a fax at the end of a conversation
(MFC-3360C and FAX-1860C only) ..........................................................38
Printing a fax from the memory ..................................................................... 39
ix
7
Telephone Services and External devices
40
Voice Operations ................................................................................................40
Making a telephone call .................................................................................40
Answering calls with the Speaker Phone (FAX-1960C) ................................40
Hold ...............................................................................................................40
Tone or pulse (Canada only) .........................................................................41
Fax/Tel mode when the power key is on .......................................................41
Fax/Tel mode when the power key is off .......................................................41
Telephone services..............................................................................................42
Distinctive Ring ..............................................................................................42
Caller ID ........................................................................................................44
Connecting an external TAD (telephone answering device)................................45
Connections...................................................................................................46
Recording an outgoing message (OGM) on an external TAD .......................46
Special line considerations ............................................................................47
Multi-line connections (PBX) .........................................................................48
External and extension phones ...........................................................................48
Connecting an external or extension telephone ............................................48
Using external and extension telephones......................................................49
Using a non-Brother cordless external telephone
(MFC-3360C and FAX-1860C) ..................................................................49
Using remote codes.......................................................................................49
8
Dialing and storing numbers
50
How to Dial ..........................................................................................................50
Manual dialing ...............................................................................................50
One-Touch Dialing.........................................................................................50
Speed-Dialing ................................................................................................50
Search ...........................................................................................................51
Fax Redial .....................................................................................................51
Storing numbers ..................................................................................................51
Storing a pause .............................................................................................51
Storing One-Touch Dial numbers ..................................................................52
Storing Speed-Dial numbers .........................................................................52
Changing One-Touch and Speed-Dial numbers ...........................................53
Setting up Groups for broadcasting ...............................................................53
Dialing access codes and credit card numbers .............................................54
x
9
Message Center (FAX-1960C only)
55
Message Center Mode ........................................................................................ 55
Setting up the Message Center ..................................................................... 55
Outgoing message (OGM) ............................................................................ 55
Fax/Tel OGM (Announcement) ..................................................................... 56
Activating Message Center memory.............................................................. 56
Managing your messages ................................................................................... 56
Message Indicator .........................................................................................56
Playing voice messages ................................................................................56
Printing fax messages ..................................................................................57
Erasing incoming messages.......................................................................... 57
Additional Message Center operations................................................................ 58
Setting maximum time for incoming messages ............................................. 58
Setting toll saver ............................................................................................58
ICM Recording Monitor..................................................................................58
10
Remote fax options
59
Fax Forwarding.................................................................................................... 59
Paging .................................................................................................................59
Fax Storage ......................................................................................................... 60
Changing Remote Fax Options ...........................................................................60
Turning off Remote Fax Options ................................................................... 60
Remote Retrieval................................................................................................. 61
Setting a Remote Access Code..................................................................... 61
Using your Remote Access Code..................................................................61
Retrieving fax messages ............................................................................... 62
Changing your Fax Forwarding number ........................................................62
Remote fax commands........................................................................................ 63
11
Printing Reports
65
Fax reports........................................................................................................... 65
Transmission Verification Report................................................................... 65
Fax Journal (activity report) ...........................................................................65
Reports ................................................................................................................ 66
How to print a report ...................................................................................... 66
12
Polling
67
Polling receive .....................................................................................................67
Setup for polling receive ................................................................................67
Sequential polling .......................................................................................... 67
Polled transmit (Black & White only)....................................................................68
Setup for polled transmit................................................................................68
xi
Section III Copy
13
Making copies
70
How to copy .........................................................................................................70
Entering Copy mode ......................................................................................70
Making a single copy .....................................................................................70
Making multiple copies ..................................................................................70
Stop copying ..................................................................................................70
Copy keys ............................................................................................................70
Changing copy quality ..................................................................................71
Enlarging or reducing the image copied ........................................................71
Copy options..................................................................................................72
Making N in 1 copies .....................................................................................73
Sorting copies using the ADF (Black & White only).......................................74
Adjusting Brightness, Contrast and Color......................................................74
Paper options ................................................................................................75
Section IV Software
14
Software features (MFC-3360C only)
78
How to read the HTML User’s Guide ...................................................................78
Section V Appendixes
A
Safety and Legal
80
Choosing a location .............................................................................................80
To use the machine safely ...................................................................................81
Important safety instructions..........................................................................84
Standard telephone and FCC Notices (These notices are in effect on
models sold and used in the United States only) ......................................86
Federal Communications Commission (FCC) Declaration of Conformity
(USA only) .................................................................................................87
Industry Canada Compliance Statement (Canada only) ...............................88
Legal limitations for copying ..........................................................................89
Trademarks ...................................................................................................89
xii
B
Troubleshooting and Routine Maintenance
90
Troubleshooting ...................................................................................................90
If you are having difficulty with your machine ................................................ 90
Error messages ...................................................................................................95
Transferring your faxes or Fax Journal report ...............................................98
Document jam ..............................................................................................98
Printer jam or paper jam ................................................................................99
Dial Tone .................................................................................................... 101
Phone line interference................................................................................101
Routine maintenance......................................................................................... 102
Replacing the ink cartridges ........................................................................ 102
Cleaning the outside of the machine ...........................................................104
Cleaning the scanner................................................................................... 105
Cleaning the machine printer platen ............................................................ 105
Cleaning the paper pick-up roller................................................................. 106
Cleaning the print head ............................................................................... 106
Checking the print quality ............................................................................ 107
Checking the print alignment .......................................................................108
Checking the ink volume ............................................................................. 108
Machine Information ..........................................................................................109
Checking the serial number .........................................................................109
Packing and shipping the machine ....................................................................109
C
Menu and Features
111
On-screen programming.................................................................................... 111
Menu table ...................................................................................................111
Memory storage........................................................................................... 111
Menu keys ......................................................................................................... 112
Menu Table........................................................................................................113
Entering Text .....................................................................................................120
xiii
D
Specifications
121
General ..............................................................................................................121
Print media.........................................................................................................123
Fax.....................................................................................................................124
Message Center (FAX-1960C only)...................................................................125
Digital Cordless Handset (FAX-1960C only) .....................................................125
Battery .........................................................................................................125
Copy ..................................................................................................................126
Scanner (MFC-3360C only) ...............................................................................126
Printer ................................................................................................................127
Interface .............................................................................................................128
Computer requirements .....................................................................................128
Consumable items .............................................................................................129
E
Glossary
130
F
Index
134
xiv
Section I
General
General Information
Loading documents and paper
General setup
Security features
I
2
8
18
23
1
General Information
Using the
documentation
1
Thank you for buying a Brother machine!
Reading the documentation will help you
make the most of your machine.
Symbols and conventions
used in the documentation
The following symbols and conventions are
used throughout the documentation.
Bold
Bold typeface identifies specific
keys on the machine’s control
panel.
Italics
Italicized typeface emphasizes
an important point or refers you
to a related topic.
Courier
New
Text in the Courier New font
identifies messages on the
LCD of the machine.
Warnings tell you what to do to
prevent possible personal injury.
Electrical Hazard icons alert you to
possible electrical shock.
Cautions specify procedures you
must follow or avoid to prevent
possible damage to the machine or
other objects.
Notes tell you how you should
respond to a situation that may arise
or give tips about how the operation
works with other features.
Improper Setup icons alert you to
devices and operations that are not
compatible with the machine.
2
1
Accessing the
Software User’s Guide
(MFC-3360C only)
1
1
This User’s Guide does not contain all the
information about the machine such as how
to use Printer, Scanner and PC Fax. When
you are ready to learn detailed information
about these operations, read the Software
User’s Guide that is on the CD-ROM.
Viewing Documentation
Viewing Documentation
(For Windows®)
To view the documentation, from the Start
menu, point to Brother, MFC-XXXX (where
XXXX is your model name) from the
programs group, and then select
User’s Guide.
If you have not installed the software, you can
find the documentation by following the
instructions below:
a
Turn on your PC. Insert the Brother
CD-ROM into your CD-ROM drive.
b
If the model name screen appears, click
your model name.
1
1
General Information
c
Viewing Documentation
(For Macintosh®)
If the language screen appears, click
your language. The CD-ROM main
menu will appear.
1
a
Turn on your Macintosh ®. Insert the
Brother CD-ROM into your CD-ROM
drive. The following window will appear.
b
c
d
Double-click the Documentation icon.
Note
If this window does not appear, use
Windows® Explorer to run the setup.exe
program from the root directory of the
Brother CD-ROM.
d
Click User’s Guide to view the Software
User’s Guide in HTML format.
How to find Scanning instructions
There are several ways you can scan
documents. You can find the instructions as
follows:
Software User’s Guide
„ Scanning
(For Windows® 98/98SE/Me/2000
Professional and Windows® XP)
„ ControlCenter3
(For Windows® 98/98SE/Me/2000
Professional and Windows® XP)
PaperPort® SE with OCR User’s Guide
„ The complete ScanSoft®
PaperPort® SE with OCR User’s Guide
can be viewed from the Help selection in
the ScanSoft® PaperPort® SE with OCR
application.
1
Double-click your language folder.
Double-click the Top Page file to view
the Software User’s Guide in HTML
format.
„ Software User’s Guide:
Software User’s Guide in HTML
format
How to find Scanning instructions
1
There are several ways you can scan
documents. You can find the instructions as
follows:
Software User’s Guide
„ Scanning
(For Mac OS® X 10.2.4 or greater)
„ ControlCenter2
(For Mac OS® X 10.2.4 or greater)
Presto!® PageManager® User’s Guide
„ The complete Presto!®
PageManager® User’s Guide can be
viewed from the Help selection in the
Presto!® PageManager® application.
3
1
Chapter 1
Accessing Brother
Support
(For Windows®)
You can find all the contacts you will need,
such as Web support (Brother Solutions
Center), Customer Service and Brother
Authorized Service Centers on page i and on
the Brother CD-ROM.
„ Click Brother Support on the main menu.
The following screen will appear:
„ To access our web site
(www.brother.com), click
Brother Home Page.
„ To view all Brother Numbers, including
Customer Service numbers for the USA
and Canada, click Support Information.
„ To access the USA Brother online
shopping mall (www.brothermall.com) for
additional product and services
information, click Brother Mall.com.
„ For the latest news and product support
information (http://solutions.brother.com),
click Brother Solutions Center.
„ To return to the main page, click Back or
If you have finished, click Exit.
4
1
General Information
Control panel overview
1
MFC-3360C
1
2
1
11
10
3
4
5
6
7
8
9
FAX-1860C
1
2
1
11
10
3
4
6
5
7
8
9
5
1
Chapter 1
FAX-1960C
1
2
1
13
12
11
10
3
4
6
1
2
3
4
6
5
On/Off
You can turn the machine on or off.
LCD (liquid crystal display)
Displays messages on the screen to help you
set up and use your machine.
One-Touch keys
Instantly accesses your stored Quick-Dial
numbers.
„ Shift
When held down, lets you access
One-Touch numbers 6 to 10.
Fax keys
„ Redial/Pause
Redials the last number called. It also
inserts a pause when programming
quick-dial numbers.
„ Resolution
Lets you temporarily change the resolution
when sending a fax.
„ Hook/Hold
(MFC-3360C and FAX-1860C only)
Press before dialing if you want to make
sure a fax machine will answer, and then
press Black Start or Color Start.
Also, lets you place telephone calls on hold.
7
8
9
„ Hold/Intercom (FAX-1960C only)
Lets you place telephone calls on hold.
Also, press this key to speak on the
intercom or to transfer an incoming call to
the cordless handset.
„ Speaker Phone (FAX-1960C only)
Lets you speak to another party without
lifting the handset.
„ Receive Mode (FAX-1860C only)
Press to select how your fax machine will
handle incoming calls. (See Choosing the
Receive Mode on page 34.)
5
Copy keys
„ Quality (MFC-3360C only)
Lets you temporarily change copy quality
setting.
„ Options (MFC-3360C only)
Lets you temporarily change multiple copy
settings.
„ Copy Options
(FAX-1860C and FAX-1960C)
Lets you temporarily change multiple copy
settings.
6
Ink
Lets you clean the print head, check the print
quality, and check the available ink volume.
General Information
7
8
Dial Pad
Use these keys to dial telephone and fax
numbers and as a keyboard for entering
information into the machine.
(Canada only) The # key lets you temporarily
switch the dialing mode during a telephone call
from Pulse to Tone.
Menu keys:
„ Menu
Lets you access the Menu to program your
settings in the machine.
„ a Search/Speed Dial
Lets you look up and dial numbers that are
stored in the memory.
„ Volume keys
„
„
„
„
9
d c
In Fax mode, you can press these keys to
adjust the ring volume.
d
Press to scroll backward to a menu
selection.
a or b
Press to scroll through the menus and
options.
Clear/Back
Press to cancel the current setting.
OK
Lets you store your settings in the machine.
11 Mode keys:
„
Fax
1
Lets you access Fax mode.
„
Scan (MFC-3360C only)
Lets you access Scan mode.
„
Copy
Lets you access Copy mode.
12
Microphone (FAX-1960C only)
Used by the Speaker Phone feature and to
record messages.
13 Message Center keys (FAX-1960C only)
„
MC On/Off
Turns the Message Center on or off. Will
also flash if you have new messages.
„ Erase
Deletes voice and fax messages.
„ Play
Plays voice messages stored in the
memory.
Start keys:
„
Color
Lets you start sending faxes or making
copies in full color. For MFC-3360C, also
lets you start a scanning operation (in color
or black & white, depending on the
scanning setting in the ControlCenter
software).
„
Black Color
Lets you start sending faxes or making
copies in black & white. For MFC-3360C,
also lets you start a scanning operation (in
color or black, depending on the scanning
setting in the ControlCenter software).
10
Stop/Exit
Stops an operation or exits from a menu.
7
2
Loading documents and paper
Loading documents
2
You can send a fax, make copies, and scan
(MFC-3360C only) from the ADF (automatic
document feeder).
Using the ADF
„ Make sure documents written with ink are
completely dry.
a
2
1
The ADF can hold up to 20 pages and feeds
each sheet individually. Use standard 20 lb
(80 g/m2) paper and always fan the pages
before putting them in the ADF.
Recommended environment
Temperature:
68 to 86° F (20 to 30° C)
Humidity:
50% to 70%
Paper:
20 lb LTR (80 g/m2 A4)
Document Sizes Supported
Length:
5 to14 in. (127 to 355.6 mm)
Width:
3.5 to 8.5 in.
(89 to 215.9 mm)
Weight:
17 to 24 lb (64 to 90 g/m2)
How to load documents
CAUTION
DO NOT pull on the document while it is
feeding.
DO NOT use paper that is curled, wrinkled,
folded, ripped, stapled, paper clipped,
pasted or taped.
DO NOT use cardboard, newspaper or
fabric.
8
Open the document support (1) and the
document tray (2) and then pull out the
extension (3).
2
3
2
b
Fan the pages well. Make sure you put
the documents face down, top edge
first in the ADF until you feel them touch
the feed roller.
c
Adjust the paper guides (1) to fit the
width of your documents.
2
1
2
2
Loading documents and paper
Scannable area
2
The scannable area depends on the settings
in the application you are using. The figures
below show the areas you cannot scan on
paper.
1
3
Acceptable paper and
other media
2
The print quality can be affected by the type
of paper you are using in the machine.
To get the best print quality for the settings
you have chosen, always set the Paper Type
to match the type of paper you load.
4
You can use plain paper, inkjet paper (coated
paper), glossy paper, transparencies and
envelopes.
We recommend testing various paper types
before buying large quantities.
For best results, use Brother paper.
2
Usage
Document Top (1)
Left (3)
Size
Bottom (2) Right (4)
Fax
Letter
0.12 in.
(3 mm)
0.16 in.
(4 mm)
A4
0.12 in.
(3 mm)
0.04 in.
(1 mm)
Letter
0.12 in.
(3 mm)
0.12 in.
(3 mm)
A4
0.12 in.
(3 mm)
0.12 in.
(3 mm)
0.12 in.
(3 mm)
0.12 in.
(3 mm)
0.12 in.
(3 mm)
0 in.
(0 mm)
Copy
Scan
Letter
(MFC-3360C
only)
A4
„ When you print on inkjet paper (coated
paper), transparencies and glossy paper,
be sure to choose the proper media in the
‘Basic’ tab of the printer driver or in the
Paper Type setting of the menu. (See
Paper Type on page 19.)
„ When you print on Brother photo paper,
load the instruction sheet included with the
photo paper in the paper tray first, and
then put the photo paper on top of the
instruction sheet.
„ When you use transparencies or glossy
paper, remove each sheet at once to
prevent smudging or paper jams.
„ Avoid touching the printed surface of the
paper immediately after printing; the
surface may not be completely dry and
may stain your fingers.
9
2
Chapter 2
Recommended media
Improper Setup
2
To get the best print quality, we suggest using
Brother paper. (See table below.)
DO NOT use the following kinds of paper:
• Damaged, curled, wrinkled, or
irregularly shaped paper
We recommend using ‘3M Transparency
Film’ when you print on transparencies.
Brother paper
1
Paper Type
Item
Letter Plain
BP60PL
(USA only)
1
Letter Glossy Photo
BP61GLL
Letter Inkjet (Matte)
BP60ML
(USA only)
• Extremely shiny or highly textured paper
4" × 6" in. Glossy Photo
BP61GLP 1
• Paper already printed on by a printer
1
1
„ Store paper in its original packaging, and
keep it sealed. Keep the paper flat and
away from moisture, direct sunlight and
heat.
„ The coated side of glossy paper is shiny.
Avoid touching the shiny (coated) side.
Load glossy paper with the shiny side
facing down.
„ Avoid touching either side of
transparencies because they absorb
water and perspiration easily, and this
may cause decreased output quality.
Transparencies designed for laser
printers and copiers may stain your next
document. Use only transparencies
recommended for inkjet printing.
0.08 in. (2 mm) or longer
• Paper that cannot be arranged uniformly
when stacked
Available in the USA and from November 2006 in
Canada.
Handling and using media
10
1
• Paper made with a short grain
2
Paper capacity of the output paper
tray
Up to 50 sheets of 20 lb Letter or 80 g/m 2 A4
paper.
„ Transparencies or glossy paper must be
picked up from the output paper tray one
page at a time to avoid smudging.
2
Loading documents and paper
Choosing the right media
2
Paper type and size for each operation
Paper Type
Paper Size
2
Fax
Cut Sheet
Cards
Envelopes
Transparencies
2
Usage
Copy
Printer
Letter
8 1/2 × 11 in. (216 × 279 mm)
Yes
Yes
Yes
A4
8.3 × 11.7 in. (210 × 297 mm)
Yes
Yes
Yes
Legal
8 1/2 × 14 in. (216 × 356 mm)
Yes
Yes
Yes
Executive
7 1/4 × 10 1/2 in. (184 × 267 mm)
–
–
Yes
JIS B5
7.2 × 10.1 in. (182 × 257 mm)
–
–
Yes
A5
5.8 × 8.3 in. (148 × 210 mm)
–
Yes
Yes
A6
4.1 × 5.8 in. (105 × 148 mm)
–
–
Yes
Photo
4 × 6 in. (10 × 15 cm)
–
Yes
Yes
Photo 2L
5 × 7 in. (13 × 18 cm)
–
–
Yes
Index Card
5 × 8 in. (127 × 203 mm)
–
–
Yes
Post Card 1
3.9 × 5.8 in. (100 × 148 mm)
–
–
Yes
Post Card 2
(Double)
5.8 × 7.9 in. (148 × 200 mm)
–
–
Yes
C5 Envelope
6.4 × 9 in. (162 × 229 mm)
–
–
Yes
DL Envelope
4.3 × 8.7 in. (110 × 220 mm)
–
–
Yes
COM-10
4 1/8 × 9 1/2 in. (105 × 241 mm)
–
–
Yes
Monarch
3 7/8 × 7 1/2 in. (98 × 191 mm)
–
–
Yes
JE4 Envelope
4.1 × 9.3 in. (105 × 235 mm)
–
–
Yes
Letter
8 1/2 × 11 in. (216 × 279 mm)
–
Yes
Yes
A4
8.3 × 11.7 in. (210 × 297 mm)
–
Yes
Yes
11
Chapter 2
Paper weight, thickness and capacity
2
Paper Type
Weight
Thickness
Cut
Sheet
Plain Paper
17 to 32 lb (64 to 120 g/m2)
0.003 to 0.006 in. (0.08 to 0.15 mm) 100 1
Inkjet Paper
17 to 53 lb (64 to 200 g/m2)
0.003 to 0.01 in. (0.08 to 0.25 mm)
20
Glossy Paper
Up to 58 lb (Up to 220 g/m2)
Up to 0.01 in. (Up to 0.25 mm)
20
Photo 4" × 6"
Up to 64 lb (Up to 240 g/m2)
Up to 0.01 in. (Up to 0.28 mm)
20
Index Card
Up to 32 lb (Up to 120 g/m2)
Up to 0.006 in. (Up to 0.15 mm)
30
Post Card
Up to 53 lb (Up to 200 g/m2)
Up to 0.01 in. (Up to 0.23 mm)
30
Envelopes
20 to 25 lb (75 to 95 g/m2)
Up to 0.02 in. (Up to 0.52 mm)
10
Transparencies
–
–
10
Cards
1
Up to 50 sheets for Legal size paper 20 lb (80 g/m2).
Up to 100 sheets of 20 lb (80 g/m2) paper.
12
No. of
sheets
Loading documents and paper
c
Loading paper and
other media
a
2
Press and slide the paper side
guides (1) and paper length guide (2) to
fit the paper size.
If the paper support flap (1) is open
close it. Open the output paper tray
cover (2).
Pull the paper tray completely out of the
machine.
2
1
2
1
d
Fan the stack of paper well to avoid
paper jams and misfeeds.
2
Note
Always make sure that the paper is not
curled.
b
If you are using Letter, A4 or Legal size
paper, press and hold the universal
guide release button (1) as you slide out
the front of the paper tray to match the
paper size you are using.
e
Gently put the paper into the paper tray
print side down and top edge first.
Check that the paper is flat in the tray.
1
13
Chapter 2
f
Gently adjust the paper side guides with
both hands and the paper length guide
to fit the paper.
Make sure that the paper side guides
and paper length guide touch the edges
of the paper.
Note
Be careful that you do not push the paper
in too far; it may lift at the back of the tray
and cause feed problems.
g
h
Slowly push the paper tray completely
into the machine.
i
While holding the paper tray in place,
pull out the paper support (1) until it
clicks and unfold the paper support
flap (2).
2
Close the output paper tray cover (1)
and slide it forward.
1
1
Note
If you are using Legal size paper, the
paper tray cover does not slide all the way
to the end of the paper tray.
14
Note
Do not use the paper support flap for
Legal paper.
Loading documents and paper
Loading envelopes and post
cards
About envelopes
How to load envelopes and post cards
2
a
2
Before loading, press the corners and
sides of the envelopes or post cards to
make them as flat as possible.
2
2
„ Use envelopes that weigh from 20 to 25 lb
(75 to 95 g/m2).
„ Some envelopes need margin settings to
be set in the application. Make sure you
do a test print first.
Note
If the envelopes or post cards are ‘doublefeeding,’ put one envelope in the paper
tray at a time.
CAUTION
Do not use any of the following types of
envelopes, as they will cause paper feed
problems:
• If they are of a baggy construction.
• That are embossed (have raised writing
on them).
• That have clasps or staples.
• That are pre-printed on the inside.
Glue
Double flap
b
Occasionally you may experience paper
feed problems caused by the thickness,
size and flap shape of the envelopes you
are using.
Put the envelopes or post cards into the
paper tray with the address side down
and the leading edge in first as shown in
the illustration. Slide the paper side
guides (1) and paper length guide (2) to
fit the size of the envelopes or post
cards.
1
2
15
Chapter 2
If you have problems when printing on
envelopes, try the following
suggestions:
a
b
Open the envelope flap.
c
Adjust the size and margin in your
application.
16
Make sure the open flap is either to the
side of the envelope or to the back edge
of the envelope when printing.
Removing small printouts
from the machine
2
When the machine ejects small paper onto
the output paper tray, you may not be able to
reach it. Make sure printing has finished, and
then pull the tray completely out of the
machine.
2
Loading documents and paper
Printable Area
2
The printable area depends on the settings in the application you are using. The figures below
show the unprintable areas on cut sheet paper and envelopes. The machine can only print in the
shaded areas when the Borderless print feature is available and turned on.
Cut Sheet Paper
1
Envelopes
3
4
3
4
1
2
Top (1)
2
Bottom (2)
Left (3)
Right (4)
Cut Sheet
0.12 in. (3 mm)
0.12 in. (3 mm)
0.12 in. (3 mm)
0.12 in. (3 mm)
Envelopes
0.47 in. (12 mm)
0.95 in. (24 mm)
0.12 in. (3 mm)
0.12 in. (3 mm)
Note
The Borderless feature is not available for envelopes.
17
2
3
General setup
On/Off key
3
3
MFC-3360C and FAX-1860C
On/Off
setting
When the machine is idle, you can turn it on
and off by pressing the On/Off key.
Fax
—
Receive:
Off
Note
If you have connected an external
telephone or TAD, it is always available.
Turning the machine off
a
Available operations
No machine operations
will be available.
(factory
setting)
Fax
Fax Only
Receive:
External
On 1 2
TAD
3
Press and hold down the On/Off key
until the LCD shows Shutting Down.
The LCD light goes off.
Turning the machine on
Receive
mode
Fax/Tel
Fax Receive
Easy Receive
Delayed Fax 3
Fax Forward 3
Paging 3
Fax Storage 3
Remote Retrieval 3
Manual
3
Easy Receive
Delayed Fax 3
a
Press the On/Off key.
On/Off setting
c
18
Press Menu, 1, 6.
Press a or b to choose
Fax Receive:On or
Fax Receive:Off.
Press OK.
Press Stop/Exit.
You cannot receive a fax with Black Start or
Color Start.
2
You can receive telephone calls by lifting the
handset.
3
Set before you switch off the machine.
3
You can customize the machine's On/Off
key. The default setting is
Fax Receive:Off. Your machine will not
work when it is switched off, but it will clean
the print head periodically. If you turn this
setting to Fax Receive:On, you can
receive faxes or calls even when the machine
is switched off. (See On/Off key on this page.)
a
b
1
General setup
Mode Timer
FAX-1960C
On/Off
setting
Receive
mode
Fax
—
Receive:
Off
Available operations
No machine operations
will be available.
(factory
setting)
Fax
Fax Only
Receive:
Manual 3
On 1 2
3
The machine has mode keys on the control
panel: Fax, Scan (MFC-3360C only), and
Copy. You can change the amount of time
the machine takes after the last Scan or Copy
operation before it returns to Fax mode. If you
choose Off, the machine stays in the mode
you used last.
3
Fax Receive
Easy Receive
Delayed Fax 5
Fax Forward 5
Paging 5
Fax Storage 5
Remote Retrieval 5
MC
Fax Receive
Recording Incoming
Messages
Easy Receive
Delayed Fax 5
Fax Forward 5
Paging 5
Fax Storage 5
Remote Retrieval 5
Manual
Fax/Tel 4
Easy Receive
Delayed Fax 5
1
You cannot receive a fax with Black Start or
Color Start.
2
You can receive telephone calls by using the
cordless handset.
3
When an external TAD is connected and Easy
Receive is turned on.
4
You cannot receive a fax automatically even if you
have set the receive mode to Fax/Tel.
5
Set before you switch off the machine.
a
b
c
Press Menu, 1, 1.
Press a or b to choose 0 Sec,
30 Secs, 1 Min, 2 Mins, 5 Mins or
Off.
Press OK.
Press Stop/Exit.
Paper settings
3
Paper Type
3
To get the best print quality, set the machine
for the type of paper you are using.
a
b
Press Menu, 1, 2.
c
Press Stop/Exit.
Press a or b to choose Plain Paper,
Inkjet Paper, Brother Photo,
Other Photo or Transparency.
Press OK.
Note
The machine ejects paper with printed
surfaces face up onto the paper tray in the
front of the machine. When you use
transparencies or glossy paper, remove
each sheet at once to prevent smudging
or paper jams.
19
Chapter 3
Paper Size
3
You can use five sizes of paper for printing
copies: Letter, Legal, A4, A5 and 4" × 6" in.
(10 × 15 cm) and three sizes for printing
faxes: Letter, Legal and A4. When you
change the size of paper you load in the
machine, you will need to change the paper
size setting at the same time so your machine
can fit an incoming fax on the page.
a
b
c
You can choose a range of volume levels,
from High to Off.
a
b
Press a or b to choose Letter,
Legal, A4, A5 or 4"x6".
Press OK.
c
3
20
a
b
c
Press Menu, 1, 4, 3.
Press a or b to choose Low, Med,
High or Off.
Press OK.
Press Stop/Exit.
(MFC-3360C and FAX-1860C)
You can also adjust the speaker volume by
pressing Hook/Hold.
You can also change the volume through the
menu, by following the instructions below:
c
Press Stop/Exit.
3
While in Fax mode
, press d or c
to adjust the volume level. The LCD shows
the current setting, and each key press will
change the volume to the next level. The
machine will keep the new setting until you
change it.
a
b
Press a or b to choose Low, Med,
High or Off.
Press OK.
You can choose a range of speaker volume
levels, from High to Off.
You can choose a range of ring volume
levels, from High to Off.
Setting the Ring Volume from the
menu
Press Menu, 1, 4, 2.
Speaker Volume
Press Stop/Exit.
Ring Volume
3
a
Press Hook/Hold.
b
Press
d or c
.
This setting will stay until you change it
again.
c
Press Hook/Hold.
Press Menu, 1, 4, 1.
(FAX-1960C)
You can also adjust the speaker volume by
pressing Speaker Phone.
Press a or b to choose Low, Med,
High or Off.
Press OK.
a
Press Speaker Phone.
b
Press
d or c
.
This setting will stay until you change it
again.
c
Press Speaker Phone.
Press Stop/Exit.
3
When the beeper is on, the machine will beep
when you press a key, make a mistake or
after you send or receive a fax.
Press Menu, 1, 3.
Volume Settings
Beeper Volume
3
General setup
Vol Amplify:Off
Note
This default setting is appropriate if none of
the users are hearing-impaired. During a
conversation, users can press d or c
on the control panel to adjust the volume to
Low or High. When the handset is replaced,
the handset volume will remain until you
change it again.
• You can also adjust the speaker volume
while you are listening to your OGM
(Outgoing Message) and ICMs (Incoming
Messages) by pressing d or c
.
• If you turn Incoming Recording Monitor to
OFF (Menu, 2, 7, 3) the Speaker for
screening calls will be disabled and you
won’t hear callers leaving messages. The
volume for other operations can still be
controlled using d or c
.
Handset Volume
(MFC-3360C and FAX-1860C)
a
b
c
Vol Amplify:On - Temporary
3
Vol Amplify:On - Permanent
Press Menu, 1, 4, 4.
Choose Vol Amplify:On—Permanent if
all of the users are hearing-impaired. During
a conversation, users can press d or c
on the control panel to adjust the volume to
Low, High or Volume Amplify. When the
handset is replaced, the handset volume
returns to the default setting of
Volume Amplify.
Press a or b to choose Low or High.
Press OK.
Press Stop/Exit.
Note
• You can adjust the handset volume any
time you are talking on the telephone.
There are two handset volume levels, Low
and High. The default setting is Low.
Note
When you press d or c
on the
control panel to adjust the volume, the
LCD shows the setting you are choosing.
Each key press changes the volume to the
next setting.
• Press d or c
to adjust the volume
level. The LCD shows the setting you are
choosing. The new setting will remain until
you change it again.
Choosing the Handset
Volume (For Volume Amplify)
(MFC-3360C and FAX-1860C)
Before you begin to use the machine, you
must decide if you need to set the handset
volume to Vol Amplify:On for a user who
is hearing-impaired. The AMPLIFY volume
level complies with FCC standards.
This setting is appropriate if some of the
users are hearing-impaired. During a
conversation, users can press d or c
on the control panel to adjust the volume to
Low, High or Volume Amplify. When the
handset is replaced, the handset volume
returns to the default setting of Low.
WARNING
3
It is important that you do NOT choose
Permanent unless ALL the users are
hearing-impaired. Otherwise, the default
setting of Volume Amplify may damage
the hearing of some users.
21
3
Chapter 3
Setting Volume Amplify
3
Please carefully read Choosing the Handset
Volume (For Volume Amplify) (MFC-3360C
and FAX-1860C) on page 21.
a
b
Press Menu, 1, 4, 5.
Do one of the following.
„ If none of the users are hearingimpaired, press a or b to select
Off, and then press OK and go to
step d.
„ If some or all of the users are
hearing-impaired, press a or b to
select On, and then press OK.
c
Do one of the following.
„ If all the users are hearing-impaired,
press a or b to select Permanent,
and then press OK.
„ If only some of the users are hearingimpaired, select Temporary, and
then press OK.
d
Press Stop/Exit.
Automatic Daylight
Savings Time
You can set the machine to change
automatically for daylight savings time. It will
reset itself forward one hour in the Spring and
backward one hour in the Fall. Make sure you
have set the correct date and time in the
Date/Time setting.
a
b
c
Press Menu, 1, 5.
Press a or b to select On or Off.
Press OK.
Press Stop/Exit.
LCD display
LCD Contrast
You can adjust the LCD contrast for a sharper
and more vivid display. If you are having
difficulty reading the LCD, try changing the
contrast setting.
a
b
c
22
3
Press Menu, 1, 7.
Press a or b to choose Light or
Dark.
Press OK.
Press Stop/Exit.
3
3
4
Security features
TX Lock
(MFC-3360C and
FAX-1860C)
TX Lock lets you prevent unauthorized
access to the machine.
You will not be able to continue to schedule
Delayed Faxes or Polling jobs. However, any
pre-scheduled Delayed Faxes will be sent
even if you turn on TX Lock, so they will not
be lost.
4
Setting and changing the
TX Lock password
4
4
Setting the password
4
Note
a
b
Press Menu, 2, 0, 1.
c
When the LCD shows Verify:, reenter
the password.
Press OK.
„ Fax Forwarding
(If Fax Forwarding was already On)
d
Press Stop/Exit.
„ Remote retrieval
(If Fax Storage was already On)
Changing the TX Lock password
While TX Lock is On, the following operations
are available:
„ Receiving faxes
„ Receiving calls
While TX Lock is On, the following operations
are NOT available:
„ Sending faxes
a
b
„ Copying
„ PC printing
Note
Enter a 4-digit number for the password.
Press OK.
4
Press Menu, 2, 0, 1.
Press a or b to choose
Set Password.
Press OK.
c
Enter a 4-digit number for the current
password.
Press OK.
d
Enter a 4-digit number for the new
password.
Press OK.
e
When the LCD shows Verify: reenter
the password.
Press OK.
f
Press Stop/Exit.
„ Scanning (MFC-3360C)
If you forget the TX Lock password,
please call Brother Customer Service.
(See Brother numbers on page i.)
4
If you have already set the password, you
will not need to set it again.
23
Chapter 4
Turning TX Lock on/off
Turning TX Lock on
a
b
Press Menu, 2, 0, 1.
c
Enter the registered 4-digit password.
Press OK.
The machine goes offline and the LCD
shows TX Lock Mode.
4
Press a or b to choose Set TX Lock.
Press OK.
Turning TX Lock off
a
b
4
Press Menu.
Enter the registered 4-digit password.
Press OK.
TX lock is automatically turned off.
Note
If you enter the wrong password, the LCD
shows Wrong Password and stays
offline. The machine will stay in TX Lock
mode until the registered password is
entered.
Memory Security
(FAX-1960C only)
Memory Security lets you prevent
unauthorized access to the machine. You will
not be able to continue to schedule Delayed
Faxes or Polling jobs. However, any
pre-scheduled Delayed Faxes will be sent
even if you turned on Memory Security, so
they will not be lost.
While memory security is On, only the
following operations are available.
„ Receiving faxes into memory (limited by
memory capacity)
4
„ Fax Forwarding (if Fax forwarding was
already On)
„ Remote Retrieval (if Fax storage was
already On)
„ Cordless handset
• Making a call
• Receiving a call
• Viewing Caller ID
While Memory Security is on, the following
operations are NOT available:
„ Printing and received faxes
„ Sending faxes
„ PC printing
„ Cordless handset
• Intercom
• Transfer a call
• Register cordless handset
You will not be able to schedule delayed
faxes or polling jobs when memory security is
On. However, any previously scheduled faxes
will still be sent when memory security is On.
Note
• To print the faxes in memory, turn off
Memory Security.
• If you forget the Memory Security password,
please call Brother Customer Service.
24
4
Security features
Setting and changing the
Memory Security password
4
If you have already set the password, you
will not need to set it again.
a
b
Press Menu, 2, 0, 1.
c
When the LCD shows Verify:, reenter the password.
Press OK.
d
Press Stop/Exit.
a
b
c
d
4
Enter a 4-digit number for the password.
Press OK.
Changing your Memory Security
password
Press Menu, 2, 0, 1.
Press a or b to choose
Set Password.
Press OK.
Enter a 4-digit number for the current
password.
Press OK.
Enter a 4-digit number for a new
password.
Press OK.
e
When the LCD shows Verify:,
re-enter the password.
Press OK.
f
Press Stop/Exit.
4
If you enter the wrong password when
following the instructions below, the LCD will
show Wrong Password. Re-enter the
correct password.
Note
Setting a password for the first time
Turning Memory Security
on/off
Turning Memory Security on
a
b
4
4
Press Menu, 2, 0, 1.
Press a or b to choose
Set Security.
Press OK.
c
Enter a 4-digit number for the current
password.
Press OK.
d
The machine goes offline and the LCD
shows Secure Mode.
Note
4
If there is a power failure, the data will stay
in memory for approximately 24 hours.
Turning Memory Security off
a
b
4
Press Menu.
Enter the registered 4-digit password.
Press OK.
Memory Security is automatically turned
off.
Note
If you enter the wrong password, the LCD
shows Wrong Password and stays
offline. The machine will stay in Memory
Security mode until the registered
password is entered.
25
Chapter 4
26
Section II
Fax
Sending a fax
Receiving a Fax
Telephone Services and External devices
Dialing and storing numbers
Message Center (FAX-1960C only)
Remote fax options
Printing Reports
Polling
II
28
34
40
50
55
59
65
67
5
Sending a fax
Entering Fax mode
To enter fax mode, press
the key will glow green.
5
(Fax), and
Faxing from the ADF
5
a
Make sure you are in Fax mode
b
c
d
Put the document face down in the ADF.
.
Dial the fax number.
Press Black Start or Color Start.
The machine starts scanning the
document.
5
Broadcasting
(Black & White only)
Broadcasting is when the same fax message
is automatically sent to more than one fax
number. You can include Groups,
One-Touch, Speed-Dial numbers, and up to
50 manually dialed numbers in the same
broadcast.
After the broadcast is finished, a Broadcast
Report will be printed.
a
b
c
Make sure you are in Fax mode
d
Repeat c until you have entered all the
fax numbers you wish to broadcast to.
e
Press Black Start.
Note
• To cancel, press Stop/Exit.
• If the memory is full, the fax will be sent in
real time.
Color fax transmission
28
Load your document.
Enter a number. Press OK.
You can use either a One-Touch, a
Speed-Dial, a Group, or a manually
entered number.
Note
• If you did not use up any of the numbers
for Groups, you can ‘broadcast’ faxes to
as many as 160 different numbers.
However, color faxes cannot be stored in the
memory. When you send a color fax, the
machine will send it in real time (even if
Real Time TX is set to Off).
If you want to cancel a fax while the machine
is scanning, dialing or sending, press
Stop/Exit.
.
5
Your machine can send a color fax to
machines that support this feature.
Canceling a fax in progress
5
• The available memory will vary depending
on the types of jobs in the memory and the
number of locations used for
broadcasting. If you broadcast to the
maximum numbers available, you will not
be able to use dual access.
5
• If the memory is full, press Stop/Exit to
stop the job. If more than one page has
been scanned, press Black Start to send
the portion that is in the memory.
Sending a fax
Canceling a Broadcast in
progress
a
b
5
Additional sending
operations
5
Press Menu, 2, 6.
The LCD will show the fax number being
dialed.
Sending faxes using multiple
settings
Press OK.
The LCD will show the job number:
When you send a fax you can choose any
combination of these settings: resolution,
contrast, overseas mode and real time
transmission.
XXXXXXXXX
1.Clear
2.Exit
c
Press 1 to clear.
The LCD will then show the Broadcast
job number and 1.Clear 2.Exit.
d
e
To cancel the Broadcast, press 1.
Press Stop/Exit.
a
Make sure you are in Fax mode
b
c
Load your document.
d
Do one of the following:
5
.
Choose a setting you want to change.
Press OK.
Other Settings
1.Yes 2.No
„ Press 1 to change another setting.
„ Press 2 when you have finished
choosing your settings.
e
Send the fax as usual.
29
5
Chapter 5
Contrast
5
If your document is very light or very dark, you
may want to change the contrast.
Use Light when sending a light document.
Use Dark when sending a dark document.
a
Make sure you are in Fax mode
b
c
d
Load your document.
.
To change the default fax resolution
a
Make sure you are in Fax mode
b
c
Press Menu, 2, 2, 2.
Press a or b to choose the resolution
you want.
Press OK.
You can choose four different resolution
settings for black & white faxes and two for
color.
Press a or b to choose Auto, Light
or Dark.
Press OK.
Black & White
Standard
Suitable for most typed
documents.
Fine
Good for small print and
transmits a little slower than
Standard resolution.
S.Fine
Good for small print or artwork
and transmits slower than Fine
resolution.
Photo
Use when the document has
varying shades of gray or is a
photograph. This has the
slowest transmission.
Note
Even if you choose Light or Dark, the
machine will send the fax using the Auto
setting in any of the following conditions:
• When you send a color fax.
• When you choose Photo as the Fax
Resolution.
Changing Fax Resolution
5
The quality of a fax can be improved by
changing the fax resolution. Resolution can
be changed for the next fax or for all faxes.
Color
To change the fax resolution for the
next fax
Make sure you are in Fax mode
b
c
Load your document.
30
Press Resolution and then a or b to
choose the resolution.
Press OK.
.
Note
Press Menu, 2, 2, 1.
a
5
5
.
Standard
Suitable for most typed
documents.
Fine
Use when the document is a
photograph. The transmission
time is slower than Standard
resolution.
If you choose S.Fine or Photo and then
use the Color key to send a fax, the
machine will send the fax using the Fine
setting.
Sending a fax
Dual access
(Black & White only)
Sending in real time for all faxes
5
You can dial a number and start scanning the
fax into memory—even when the machine is
sending from memory, receiving faxes or
printing PC data. The LCD shows the new job
number and available memory.
a
Make sure you are in Fax mode
b
Press Menu, 2, 2, 5.
Realtime TX:On
c
Note
If the Out of Memory message appears
while scanning documents, press
Stop/Exit to cancel or Black Start to send
the scanned pages.
When you are sending a fax, the machine will
scan the documents into the memory before
sending. Then, as soon as the phone line is
free, the machine will start dialing and
sending.
.
5.Real Time TX
The number of pages you can scan into the
memory will vary depending on the data that
is printed on them.
Real time transmission
5
Press a or b to choose
Realtime TX:On
(or Realtime TX:Off).
Press OK.
5
Sending in real time for the next fax
only
5
a
Make sure you are in Fax mode
b
c
d
Load your document.
5
.
Press Menu, 2, 2, 5.
Press a or b to choose
Next Fax Only.
Press OK.
If the memory is full or you are sending a color
fax, the machine will send the document in
real time (even if Real Time TX is set to
Off).
e
Sometimes, you may want to send an
important document immediately, without
waiting for memory transmission. You can set
Real Time TX to On for all documents or
Next Fax Only for the next fax only.
Overseas Mode
Press a or b to choose Next Fax:On
(or Next Fax:Off).
Press OK.
5
If you are having difficulty sending a fax
overseas due to possible interference on the
phone line, we recommend that you turn on
the Overseas mode. After you send a fax
using this feature, the feature will turn itself
off.
a
Make sure you are in Fax mode
b
c
d
Load your document.
.
Press Menu, 2, 2, 7.
Press a or b to choose On (or Off).
Press OK.
31
Chapter 5
Delayed Faxing
(Black & White only)
5
During the day you can store up to 50 faxes
in the memory to be sent within 24-hours.
These faxes will be sent at the time of day you
enter in step d.
a
Make sure you are in Fax mode
b
c
Load your document.
.
Press Menu, 2, 2, 3.
3.Delayed Fax
d
Do one of the following:
„ Press OK to accept the displayed
time.
„ Enter the time you want the fax to be
sent (in 24-hour format).
(For example, enter 19:45 for
7:45 PM.)
Press OK.
1.Doc 2.Memory
e
Do one of the following:
„ Press 1 to leave the document in the
ADF.
„ Press 2 to scan the document into
the memory.
Note
The number of pages you can scan into
the memory depends on the amount of
data that is printed on each page.
Delayed Batch Transmission
(Black & White only)
Before sending the delayed faxes, your
machine will help you economize by sorting
all the faxes in the memory by destination and
scheduled time. All delayed faxes that are
scheduled to be sent at the same time to the
same fax number will be sent as one fax to
save transmission time.
a
Make sure you are in Fax mode
b
c
Press Menu, 2, 2, 4.
d
.
Press a or b to choose On (or Off).
Press OK.
Press Stop/Exit.
Checking and canceling
waiting jobs
You can check which jobs are still waiting in
the memory to be sent and cancel a job. (If
there are no jobs, the LCD shows
No Jobs Waiting.)
a
Press Menu, 2, 6.
Any waiting jobs appear on the LCD.
b
Press a or b to scroll through the jobs
and choose the job you want to cancel.
Press OK.
c
Do one of the following:
„ Press 1 to cancel the selected job.
„ Press 2 to exit without canceling.
d
32
5
When you have finished, press
Stop/Exit.
5
Sending a fax
Sending a fax manually
5
Out of Memory message
5
Manual transmission lets you hear the
dialing, ringing and fax-receiving tones while
sending a fax.
If you get an Out of Memory message
while scanning the first page of a fax, press
Stop/Exit to cancel the fax.
a
b
c
If you get an Out of Memory message
while scanning a subsequent page, you will
have the option to press Black Start to send
the pages scanned so far, or to press
Stop/Exit to cancel the operation.
Make sure you are in Fax mode
.
Load your document.
To listen for a dial tone do one of the
following:
Note
„ (MFC-3360C and FAX-1860C)
Press Hook/Hold or pick up the
handset.
If you get an Out of Memory message
while faxing and you do not want to delete
your stored faxes to clear the memory,
you can send the fax in real time. (See
Real time transmission on page 31.)
„ (FAX-1960C)
Press Speaker Phone on the
machine.
d
e
Dial using the machine’s dial pad.
f
If you picked up machine’s handset
replace it.
When you hear the fax tone, press
Black Start or Color Start.
Sending a fax at the end of a
conversation
(MFC-3360C and FAX-1860C only)
5
At the end of a conversation you can send a
fax to the other party before you both hang up.
a
Ask the other party to wait for fax tones
(beeps) and then to press the Start or
Send key before hanging up.
b
c
d
e
Make sure you are in Fax mode
.
Load your document.
Press Black Start and Color Start.
If you picked up the handset replace it.
33
5
6
Receiving a Fax
6
Receive modes
6
You must choose the receive mode depending on the external devices and telephone subscriber
services you have on your lines. The diagrams will help you choose the correct mode. (For details
about the receive mode, see Using receive modes on page 36.)
Choosing the Receive Mode
6
To set up Distinctive Ring see page 42.
MFC-3360C and FAX-1860C
Do you use a Distinctive Ring subscriber service?
Yes
See Distinctive Ring.
No
Are you connecting an external telephone or external TAD (telephone
answering device) to the machine?
No
Yes
Are you using the voice message
function of your external TAD
(telephone answering device)?
No
Do you want the machine to
answer fax and telephone
calls automatically?
No
Manual
Yes
Do you want to use the
machine for fax only?
Yes
No
Yes
34
Fax Only
Fax/Tel
External TAD
Receiving a Fax
To set up the Message Center see page 55.
To set up Distinctive Ring see page 42.
FAX-1960C
Are you using the built-in Message Center?
Yes
See Message Center.
No
Do you use a Distinctive Ring subscriber service?
Yes
See Distinctive Ring.
No
Are you connecting an external telephone or external TAD (telephone
answering device) to the machine?
No
Yes
Are you using the voice message
function of your external TAD
(telephone answering device)?
Do you want the machine to
answer fax and telephone
calls automatically?
No
No
6
Manual
Yes
Do you want to use the
machine for fax only?
Yes
No
Yes
Fax Only
Fax/Tel
Manual*
* We recommend you set Easy Receive to On.
To choose or change your Receive
Mode
(MFC-3360C and FAX-1960C)
a
b
c
Press Menu 0, 1.
Press a or b to choose Fax Only,
Fax/Tel, External TAD
(MFC-3360C only) or Manual.
Press OK.
(FAX-1860C only)
6
a
b
Press Receive Mode.
Continue to press Receive Mode until
your new selection appears.
Press OK.
After 2 seconds the screen returns to the
date and time display, along with your
new Receive Mode setting.
Press Stop/Exit.
The LCD will display the current receive
mode.
1
12/10 11:53
1
Fax
Current receive mode
Fax: Fax Only
35
Chapter 6
Using receive modes
6
Some receive modes answer automatically
(Fax Only and Fax/Tel). You may want to
change the ring delay before using these
modes. (See Ring Delay on page 37.)
Fax only
6
Fax only mode will automatically answer
every call. If the call is a fax your machine will
receive it.
Fax/Tel
6
If Message Center Mode is Off, the
receive mode returns to your original
setting. (See Message Center
Mode on page 55.)
External TAD
Also see F/T Ring Time (Fax/Tel mode only)
and Ring Delay on page 37.
Also see Easy Receive on page 37.
36
To set up the Message Center mode see
page 55.
If Message Center Mode is On, it will
override your receive mode setting.
The screen shows MC.
„ Voice calls will start the F/T ring to tell you
to pick up the line. The F/T ring is a fast
pseudo/double ring made by your
machine.
To receive a fax in manual mode press
Black Start or Color Start when you hear
fax tones (short repeating beeps). You can
also use the Easy Receive feature to receive
faxes by lifting a handset on the same line as
the machine.
Message Center (MC:Msg Ctr) helps you
automatically manage incoming calls, by
recognizing whether they are fax or voice
calls and handling them in one of the
following ways:
„ Voice callers can record a message.
„ Faxes will be automatically received.
Manual mode turns off all automatic
answering functions unless you are using the
Distinctive Ring feature or you are using an
external TAD with the FAX-1960C.
6
„ Faxes will be automatically received.
Fax/Tel mode helps you automatically
manage incoming calls, by recognizing
whether they are fax or voice calls and
handling them in one of the following ways:
Manual
Message Center
(MC:Msg Ctr)
(FAX-1960C only)
6
External TAD mode lets an external
answering device manage your incoming
calls. Incoming calls will be handled in one of
the following ways:
„ Faxes will be automatically received.
„ Voice callers can record a message on the
external TAD.
For more information see Connecting an
external TAD (telephone answering
device) on page 45.
6
Receiving a Fax
Receive mode settings
Ring Delay
The Ring Delay sets the number of times the
machine rings before it answers in
Fax Only, Fax/Tel or MC:Msg Ctr
(FAX-1960C only) mode. If you have external
or extension phones on the same line as the
machine or subscribe to the telephone
company’s Distinctive Ring service, choose
the maximum number of rings. (See Using
external and extension
telephones on page 49 and Easy
Receive on page 37.)
If toll saver is on, then the ring delay setting
has no effect. (See Setting toll
saver on page 58.)
a
b
c
d
Press Menu, 2, 1, 1.
6
6
F/T Ring Time
(Fax/Tel mode only)
If you set the Receive Mode to Fax/Tel, you
need to decide how long the machine will
signal you with its special pseudo/double-ring
when you have a voice call. If it's a fax call,
the machine receives the fax.
This pseudo/double-ring happens after the
initial ringing from the phone company. Only
the machine rings and no other phones on the
same line will ring with the special
pseudo/double-ring. However, you can still
answer the call on the same line as the
machine. (See Using external and extension
telephones on page 49.)
a
b
Press a or b to choose Ring Delay.
Press OK.
Press a or b to choose how many
times the line rings before the machine
answers (00-04).
Press OK.
If you choose 00, the line will not ring at
all.
6
c
6
Press Menu, 2, 1, 2.
Press a or b to choose how long the
machine will ring to alert you that you
have a voice call (20, 30, 40 or 70
seconds).
Press OK.
Press Stop/Exit.
Note
Even if the caller hangs up during the
pseudo/double-ringing, the machine will
continue to ring for the set time.
Press Stop/Exit.
Easy Receive
6
If Easy Receive is On:
6
The machine receives fax calls automatically,
even if you lift the machine’s handset. Press
Speaker Phone or the handset of an
extension or external phone.
When you see Receiving on the LCD or
when you hear ‘chirps’ through the handset of
an extension phone connected to another
telephone wall jack, just replace the handset
and your machine will do the rest.
37
Chapter 6
If Easy Receive is Semi:
6
The machine will only receive a fax call if you
answered it using the machine’s handset,
Speaker Phone or cordless handset.
6
If you are at the machine and answer a call
first by lifting a handset, then press
Black Start or Color Start.
If you are not at your machine, press l 5 1 on
the extension phone. (See Using external
and extension telephones on page 49.)
Note
• If this feature is set to On, but your
machine does not connect a fax call when
you lift an extension or external phone
handset, press the fax receive code l 5 1.
• If you send faxes from a computer on the
same phone line and the machine
intercepts them, set Easy Receive to Off.
• (FAX-1960C) If you typically carry the
cordless handset away from the machine,
we recommend that you turn on Easy
Receive. If Easy Receive is turned off and
you answer a fax call you will have to go to
the machine and press Black Start or
Color Start.
a
b
c
38
6
Printing a reduced incoming
fax
If you are not at your machine, press l 5 1 on
the extension phone. (See Using external
and extension telephones on page 49.)
If Easy Receive is Off:
Additional receiving
operations
6
If you choose On, the machine automatically
reduces each page of an incoming fax to fit on
one page of A4, Letter or Legal size paper.
The machine calculates the reduction ratio by
using the page size of the fax and your Paper
Size setting (Menu, 1, 3).
a
Make sure you are in Fax mode
b
Press Menu, 2, 1, 5.
.
5.Auto Reduction
c
Press a or b to select On or Off.
Press OK.
d
Press Stop/Exit.
Receiving a fax at the end of a
conversation
(MFC-3360C and FAX-1860C only)
At the end of a conversation you can ask the
other party to send you a fax before you both
hang up.
a
Ask the other party to place the
document in their machine and to press
the Start or Send key.
Press a or b to choose On, Semi or
Off.
Press OK.
b
When you hear the CNG tones (slowly
repeating beeps), press Black Start or
Color Start.
Press Stop/Exit.
c
Replace the handset.
Press Menu, 2, 1, 3.
6
Receiving a Fax
Printing a fax from the
memory
6
If you are using the Paging or Fax Storage
feature (Menu, 2, 5, 1), you can still print a fax
from the memory when you are at your
machine.
a
Press Menu, 2, 5, 3.
5.Remote Fax Opt
3.Print Fax
b
Press Black Start.
6
39
7
Telephone Services and External
devices
Voice Operations
7
Voice calls can be made either with the
handset, cordless handset (FAX-1960C), the
speaker phone (FAX-1960C), or an extension
or external telephone. You can dial manually
or use Quick-Dial numbers.
microphone
. To end the call, press
Speaker Phone.
If you have the FAX-1960C, please see
the Digital Cordless Handset User’s
Guide.
a
To make a telephone call do one of the
following:
„ (MFC-3360C and FAX-1860C)
Pick up the handset.
„ (FAX-1960C)
Pick up the cordless handset and
press
(Talk) or press
Speaker Phone on the machine.
b
c
When you hear the dial tone, enter a
number using the dial pad, One Touch,
Speed-Dial or Search.
(Speaker phone for FAX-1960C)
Speak clearly toward the microphone
.
d
To hang up, do one of the following:
Note
If you have a bad connection, your caller
might hear your voice echoed during the
call. If you experience the problem, pick
up the handset and try the call again.
7
Hold
MFC-3360C and FAX-1860C
a
Press Hook/Hold to put a call on Hold.
You can replace the handset without
disconnecting the call.
b
Pick up the machine’s handset to
release the call from Hold.
Press
(Off) on the cordless
handset or press Speaker Phone on
the machine.
7
You can pick up an extension phone and
continue speaking without releasing the
call from Hold on the machine.
FAX-1960C
a
If you answered by pressing
Speaker Phone on the machine, press
Hold/Intercom on the machine to put a
call on Hold.
b
Press Speaker Phone to release the
call from Hold.
Note
You can pick up an extension phone and
continue speaking without releasing the
call from Hold on the machine.
40
7
Note
„ (MFC-3360C and FAX-1860C)
Replace the handset.
„ (FAX-1960C)
7
When the machine rings, instead of lifting the
handset, press Speaker Phone on the
machine. Speak clearly toward the
Note
Making a telephone call
Answering calls with the
Speaker Phone (FAX-1960C)
7
7
Telephone Services and External devices
Tone or pulse (Canada only)
7
If you have a Pulse dialing service, but need
to send Tone signals (for example, for
telephone banking), follow the instructions
below:
a
Do one of the following:
„ When the machine is in Fax/Tel mode and
pseudo/double-rings to tell you to pick up
a voice call, you can only answer by
picking up the machine’s handset or
cordless handset and pressing
„ (FAX-1960C)
Pick up the cordless handset and
press
(Talk) or press
Speaker Phone on the machine.
(Talk).
„ If you answer before the machine
pseudo/double-rings, you can also pick up
the call at an external or extension phone.
Press # on the machine’s control panel.
Any digits dialed after this will send tone
signals.
When you hang up, the machine will
return to the Pulse dialing service.
Fax/Tel mode when the power
key is on
7
You can change the default setting of the
On/Off key to Fax Receive:On so that you
can receive faxes when the power key is off.
(See On/Off setting on page 18.)
Fax/Tel mode will work in the following ways.
„ (MFC-3360C and FAX-1860C)
Pick up the handset.
b
Fax/Tel mode when the power
key is off
7
7
When the machine is in Fax/Tel mode, it will
use the F/T Ring Time (pseudo/doubleringing) to alert you to pick up a voice call.
Do one of the following:
„ (MFC-3360C and FAX-1860C)
If you are at the machine you can lift the
handset to answer.
„ (FAX-1960C)
You can press
(Talk) on the
cordless handset or press
Speaker Phone on the machine.
„ If you are at an extension phone, you'll
need to lift the handset during the F/T Ring
Time and then press # 5 1 between the
pseudo/double rings. If no one is on the
line, or if someone wants to send you a
fax, send the call back to the machine by
pressing l 5 1.
41
Chapter 7
Telephone services
7
Your machine supports the Caller ID and
Distinctive Ring subscriber telephone
services that some telephone companies
offer.
Note
You must pay for your telephone
company's Distinctive Ring service before
you program the machine to work with it.
7
Brother uses the term ‘Distinctive Ring’ but
different telephone companies have other
names for this service such as SmartRing,
RingMaster, Teen-Ring, Indent-a-Call or
Indent-a-Ring.
What does your telephone company's
‘Distinctive Ring’ do?
Your telephone company's Distinctive Ring
service allows you to have more than one
number on the same phone line. If you need
more than one phone number, it is
cheaper than paying for an extra line. Each
phone number has its own distinctive ring
pattern, so you will know which phone
number is ringing. This is one way you can
have a separate phone number for your
machine.
Note
Please call your telephone company for
availability and rates.
42
7
The Brother machine has a Distinctive Ring
feature that allows you to use your machine to
take full advantage of the telephone
company's Distinctive Ring service. The new
phone number on your line can just receive
faxes.
Features like Voice Mail, Call Waiting, Call
Waiting/Caller ID, Ring Master, answering
services, alarm systems or other custom
features on one phone line may affect the
way your machine works. If you have Voice
Mail on your phone line, please read the
following carefully.
Distinctive Ring
What does Brother's ‘Distinctive Ring’
do?
7
Do you have Voice Mail?
If you have Voice Mail on the phone line that
you will install your new machine on, there is
a strong possibility that Voice Mail and the
machine will conflict with each other while
receiving incoming calls. However, the
Distinctive Ring feature allows you to use
more than one number on your line, so
both Voice Mail and the machine can work
together without any problems. If each one
has a separate phone number, neither will
interfere with the other's operations.
If you decide to get the Distinctive Ring
service from the telephone company, you will
need to follow the directions on next page to
‘register’ the new Distinctive Ring pattern
they give you. This is so your machine can
recognize its incoming calls.
Note
You can change or cancel the Distinctive
Ring pattern at any time. You can switch it
off temporarily, and turn it back on later.
When you get a new fax number, make
sure you reset this feature.
7
Telephone Services and External devices
Before you choose the ring pattern to
register
You can only register one Distinctive Ring
pattern with the machine. Some ring patterns
cannot be registered. The ring patterns below
are supported by your Brother machine.
Register the one your telephone company
gives you.
Ring
Pattern
Rings
1
long-long
2
short-long-short
3
short-short-long
4
very long (normal
pattern)
7
Registering the Distinctive Ring
pattern
Very Important!
After you have set the Distinctive Ring feature
to on, the receive mode is set to Manual
automatically. You cannot change the receive
mode to another mode while the Distinctive
Ring is set to on.
a
3.Distinctive
b
Press a or b to choose Set.
Press OK.
c
Press a or b to choose the stored ring
pattern you want to use.
Press OK.
(You hear each pattern as you scroll
through the four patterns. Make sure
you choose the pattern that the
telephone company gave you.)
If the ring pattern you received is not on
this chart, please call your telephone
company and ask for one that is
shown.
„ The first two rings are silent on the
machine. This is because the fax must
‘listen’ to the ring pattern (to compare it to
the pattern that was ‘registered’). (Other
telephones on the same line will ring.)
„ If you program the machine properly, it will
recognize the registered ring pattern of the
‘fax number’ within 2 ring patterns and
then answer with a fax tone. When the
‘voice number’ is called, the machine will
not answer.
Press Menu, 2, 0, 3.
0.Miscellaneous
Note
„ The machine will only answer calls to its
registered number.
7
d
Press Stop/Exit.
Distinctive Ring is now set to on.
Turning off Distinctive Ring
a
b
c
7
7
Press Menu, 2, 0, 3.
Press a or b to choose Off.
Press OK.
Press Stop/Exit.
Note
If you turn off Distinctive Ring, the
machine will stay in Manual receive
mode. You will need to set the Receive
Mode again. (See Choosing the Receive
Mode on page 34.)
43
Chapter 7
Caller ID
The Caller ID feature lets you use the Caller
ID subscriber service offered by many local
telephone companies. Call your telephone
company for details. This service shows the
telephone number, or name if it is available,
of your caller as the line rings.
After a few rings, the LCD shows the
telephone number of your caller (and name, if
available). Once you answer a call, the Caller
ID information disappears from the LCD, but
the call information stays stored in the Caller
ID memory.
„ You can see the first 16 characters of the
number (or name).
„ The Out of Area message means the
call originated outside your Caller ID
service area.
„ The Private Call message means the
caller has intentionally blocked
transmission of information.
You can print a list of the Caller ID information
received by your machine. (See Printing
Caller ID List on page 44.)
Note
Caller ID service varies with different
carriers. Call your local telephone
company to find out about the kind of
service available in your area.
7
Viewing Caller ID List
If Caller ID is set to On, your machine stores
information for the last thirty calls in the Caller
ID list. You can view or print this list. When
the thirty-first call comes in to the machine, it
replaces information about the first call.
a
b
Press Menu, 2, 0, 4.
Press a or b to choose Display#.
Press OK.
The Caller ID list will appear on the
display. If no ID is stored, the beeper will
sound and No Caller ID will appear
on the display.
c
Press a or b to scroll through the Caller
ID memory to choose the Caller ID you
want to view, and then press OK.
The LCD shows the caller's number or
name and the date and time of the call.
d
Do one of the following:
„ To return to the Caller ID listing,
press d.
„ To finish viewing, press Stop/Exit.
Printing Caller ID List
a
b
c
d
44
7
Press Menu, 2, 0, 4.
Press a or b to choose
Print Report.
Press OK.
If no ID is stored, the beeper will sound
and No Caller ID will appear on the
LCD.
Press Black Start or Color Start.
After printing has finished, press
Stop/Exit.
7
Telephone Services and External devices
Connecting an external
TAD (telephone
answering device)
You may choose to connect an external
answering device. However, when you have an
external TAD on the same telephone line as the
machine, the TAD answers all calls and the
machine ‘listens’ for fax calling (CNG) tones. If it
hears them, the machine takes over the call and
receives the fax. If it does not hear CNG tones,
the machine lets the TAD continue playing your
outgoing message so your caller can leave you
a voice message.
The TAD must answer within four rings (the
recommended setting is two rings). The
machine cannot hear CNG tones until the TAD
has answered the call, and with four rings there
are only 8 to 10 seconds of CNG tones left for
the fax ‘handshake’. Make sure you carefully
follow the instructions in this guide for recording
your outgoing message. We do not recommend
using the toll saver feature on your external
answering machine if it exceeds five rings.
Note
• If you do not receive all your faxes, reduce
the Ring Delay setting on your external
TAD.
• If You Do Not Subscribe to Distinctive
Ring Service:
7
You must plug your TAD into the EXT.
jack of your machine. If your TAD is
plugged into a wall jack, both your
machine and the TAD will try to control the
phone line. (See the illustration below.)
1
1
7
1
TAD
When the TAD answers a call, the LCD
shows Ext. Tel in Use (for
MFC-3360C and FAX-1860C) and
Telephone (FAX-1960C).
• If You Subscribe to your Telephone
company's Distinctive Ring Service:
You may connect an external TAD to a
separate wall jack only if you subscribe to
your telephone company's Distinctive
Ring service, have registered the
distinctive ring pattern on your machine,
and use that number as a fax number. The
recommended setting is at least four rings
on the external TAD when you have the
telephone company's Distinctive Ring
Service. You cannot use the Toll Saver
setting.
45
Chapter 7
Connections
The external TAD must be plugged into the
jack labeled EXT. Your machine cannot work
properly if you plug the TAD into a wall jack
(unless you are using Distinctive Ring).
a
Plug the telephone line cord from the
telephone wall jack into the jack labeled
LINE.
7
Recording an outgoing
message (OGM) on an
external TAD
7
Timing is important in recording this
message. The message sets up the ways to
handle both manual and automatic fax
reception.
a
Record 5 seconds of silence at the
beginning of your message. (This allows
your machine time to listen for the fax
CNG tones of automatic transmissions
before they stop.)
b
c
Limit your speaking to 20 seconds.
b
Plug the telephone line cord from the
external TAD into the jack labeled EXT.
(Make sure this cord is connected to the
TAD at the TAD's telephone line jack,
and not its handset jack.)
c
Set your external TAD to four rings or
less. (The machine's Ring Delay setting
does not apply.)
d
Record the outgoing message on your
external TAD.
End your 20-second message by giving
your Fax Receive Code for people
sending manual faxes. For example:
‘After the beep, leave a message or
send a fax by pressing l 5 1 and Start.’
e
f
Set the TAD to answer calls.
Note
Do one of the following:
„ (MFC-3360C and FAX-1860C)
Set the Receive Mode to
External TAD. (See Choosing the
Receive Mode on page 34.)
„ (FAX-1960C)
Set the receive mode to Manual with
Easy Receive turned on.
46
We recommend beginning your OGM with
an initial 5-second silence because the
machine cannot hear fax tones over a
resonant or loud voice. You may try
omitting this pause, but if your machine
has trouble receiving, then you must rerecord the OGM to include it.
Telephone Services and External devices
Special line considerations
Roll over phone lines
7
7
A roll over phone system is a group of two or
more separate telephone lines that pass
incoming calls to each other if they are busy.
The calls are usually passed down or ‘rolled
over’ to the next available phone line in a
preset order.
Triplex Adapter
RJ11
RJ14
Installing machine, external two-line
TAD and two-line telephone
7
A two-line phone system is nothing more than
two separate phone numbers on the same
wall outlet. The two phone numbers can be
on separate jacks (RJ11) or mixed into one
jack (RJ14). Your machine must be plugged
into an RJ11 jack. RJ11 and RJ14 jacks may
be equal in size and appearance and both
may contain four wires (black, red, green,
yellow). To test the type of jack, plug in a twoline phone and see if it can access both lines.
If it can, you must separate the line for your
machine. (See Easy Receive on page 37.)
Converting telephone wall outlets
There are three ways to convert to an RJ11
jack. The first two ways may require help from
the telephone company. You can change the
wall outlets from one RJ14 jack to two RJ11
jacks. Or you can have an RJ11 wall outlet
installed and slave or jump one of the phone
numbers to it.
7
RJ14
Your machine can work in a roll over system
as long as it is the last number in the
sequence, so the call cannot roll away. Do not
put the machine on any of the other numbers;
when the other lines are busy and a second
fax call is received, the fax call will be sent to
a line that does not have a fax machine. Your
machine will work best on a dedicated
line.
Two-line phone system
The third way is the easiest: Buy a triplex
adapter. You can plug a triplex adapter into
an RJ14 outlet. It separates the wires into two
separate RJ11 jacks (Line 1, Line 2) and a
third RJ14 jack (Lines 1 and 2). If your
machine is on Line 1, plug the machine into
L1 of the triplex adapter. If your machine is on
Line 2, plug it into L2 of the triple adapter.
7
When you are installing an external two-line
telephone answering device (TAD) and a
two-line telephone, your machine must be
isolated on one line at both the wall jack and
at the TAD. The most common connection is
to put the machine on Line 2, which is
explained in the following steps. The back of
the two-line TAD must have two telephone
jacks: one labeled L1 or L1/L2, and the other
labeled L2. You will need at least three
telephone line cords, the one that came with
your machine and two for your external twoline TAD. You will need a fourth line cord if
you add a two-line telephone.
a
Put the two-line TAD and the two-line
telephone next to your machine.
b
Plug one end of the telephone line cord
for your machine into the L2 jack of the
triplex adapter. Plug the other end into
the LINE jack on the back of the
machine.
c
Plug one end of the first telephone line
cord for your TAD into the L1 jack of the
triplex adapter. Plug the other end into
the L1 or L1/L2 jack of the two-line TAD.
7
47
7
Chapter 7
d
External and extension
phones
Plug one end of the second telephone
line cord for your TAD into the L2 jack of
the two-line TAD. Plug the other end into
the EXT. jack on the left side of the
machine.
1
Connecting an external or
extension telephone
2
7
You can connect a separate telephone (or
telephone answering device) directly to your
machine as shown in the diagram below.
3
4
1
Triplex Adapter
2
Two Line Phone
3
External Two Line TAD
4
Machine
Connect the telephone line cord to the jack
labeled EXT.
1
You can keep two-line telephones on other
wall outlets as always. There are two ways to
add a two-line telephone to the machine's
wall outlet. You can plug the telephone line
cord from the two-line telephone into the
L1+L2 jack of the triplex adapter. Or you can
plug the two-line telephone into the TEL jack
of the two-line TAD.
Multi-line connections (PBX)
We suggest you ask the company who
installed your PBX to connect your machine.
If you have a multi line system we suggest
you ask the installer to connect the unit to the
last line on the system. This prevents the
machine being activated each time the
system receives telephone calls. If all
incoming calls will be answered by a
switchboard operator we recommend that
you set the Receive Mode to Manual.
We cannot guarantee that your machine will
operate properly under all circumstances
when connected to a PBX. Any difficulties
with sending or receiving faxes should be
reported first to the company who handles
your PBX.
48
2
7
1
Extension telephone
2
External telephone
7
When you are using an external phone, the
LCD shows Ext. Tel in Use
(MFC-3360C and FAX-1860C) and
Telephone (FAX-1960C).
Telephone Services and External devices
Using external and extension
telephones
Using remote codes
7
7
Fax receive code
7
If you answer a fax call on an extension or an
external telephone connected to the EXT.
jack of the machine, you can make your
machine take the call by using the Fax
Receive Code. When you press the Fax
Receive Code l 5 1, the machine starts to
receive the fax.
If you answer a fax call on an extension or
external telephone, you can tell your machine to
receive it by dialing the fax receive code l 5 1.
Wait for the chirping sounds then replace the
handset. (See Easy Receive on page 37.)
Your caller will have to press Start to send the
fax.
If the machine answers a voice call and
pseudo/double-rings for you to take over, use
the Telephone Answer Code # 5 1 to take the
call at an extension phone. (See F/T Ring
Time (Fax/Tel mode only) on page 37.)
Telephone answer code
If you answer a call and no one is on
the line:
7
You should assume that you're receiving a
manual fax.
a
You can also use the Easy Receive
feature to make your machine
automatically take the call. (See Easy
Receive on page 37.)
If you let the machine answer first, you will
have to go to the machine so you can press
Hook/Hold or Speaker Phone to send the
call to the cordless handset.
7
7
The preset Fax Receive Code is l 5 1. The preset
Telephone Answer Code is # 5 1. If you want to,
you can replace them with your own codes.
Note
If your non-Brother cordless telephone is
connected to the EXT. jack of the machine
and you typically carry the cordless handset
elsewhere, it is easier to answer calls during
the Ring Delay.
If you receive a voice call and the machine is
in F/T mode, it will start to sound the
pseudo/double-ring after the initial ring delay.
If you pick up the call on an extension phone
you can turn the pseudo/double-ring off by
pressing # 5 1 (make sure you press this
between the rings).
Changing the remote codes
Press l 5 1 and wait for the chirp or until the
LCD shows Receiving, and then hang up.
Using a non-Brother cordless
external telephone
(MFC-3360C and FAX-1860C)
7
Press Menu, 2, 1, 4.
1.Setup Receive
4.Remote Codes
7
b
Press a or b to choose On.
Press OK.
c
Enter the new Fax Receive Code.
Press OK.
d
Enter the new Telephone Answer Code.
Press OK.
e
Press Stop/Exit.
Note
• If you are always disconnected when
accessing your external TAD remotely, try
changing the Fax Receive Code and
Telephone Answer Code to another threedigit code (such as ### and 999).
• Remote Codes might not work with some
telephone systems.
49
8
Dialing and storing numbers
How to Dial
Manual dialing
8
a
8
Press all of the digits of the fax number.
One-Touch Dialing
Press Search/Speed Dial, the #
(pound) key, and then the two digit
Speed-Dial number.
8
Press the One-Touch key that stores the
number you want to call.
To dial One-Touch numbers 6 to 10, hold
down Shift as you press the One-Touch key.
50
Speed-Dialing
Two-digit number
Note
If the LCD shows Not Registered
when you enter a One-Touch number or a
Speed-Dial number, a number has not
been stored at this location.
8
8
Dialing and storing numbers
Search
8
You can search for names you have stored in
the One-Touch and Speed-Dial memories.
Press Search/Speed Dial and the menu
keys to search numerically or use the dial pad
and then the menu keys to search
alphabetically.
Fax Redial
8
If you are sending a fax manually and the line
is busy, press Redial/Pause, and then press
Black Start or Color Start to try again. If you
want to make a second call to the last number
dialed, you can save time by pressing
Redial/Pause and Black Start or
Color Start.
Redial/Pause only works if you dialed from
the control panel.
If you are sending a fax automatically and the
line is busy, the machine will automatically
redial one time after five minutes.
Storing numbers
1
2
8
You can set up your machine to do the
following types of easy dialing: One-Touch,
Speed-Dial and Groups for broadcasting
faxes. When you dial a Quick-Dial number,
the LCD shows the name, if you stored it, or
the number.
8
Note
If you lose electrical power, the Quick-Dial
numbers that are in the memory will not be
lost.
Storing a pause
1
To search numerically.
2
To search alphabetically, you can use the
dial pad to enter the first letter of the name
you are looking for.
8
Press Redial/Pause to put a 3.5-second
pause between numbers. If you are dialing
access codes and credit card numbers or
overseas, you can press Redial/Pause as
many times as needed to increase the length
of the pause.
51
Chapter 8
Storing One-Touch Dial
numbers
Your machine has 5 One-Touch keys where
you can store 10 fax or phone numbers for
automatic dialing. To access numbers 6 to
10, hold down Shift as you press the
One-Touch key.
a
b
Press Menu, 2, 3, 1.
c
Enter the number (up to 20 digits).
Press OK.
d
Do one of the following:
Storing Speed-Dial numbers
8
You can store up to 100 two-digit Speed-Dial
locations with a name. When you dial you will
only have to press a few keys (For example:
Search/Speed Dial #, the two-digit number,
and Black Start or Color Start).
a
b
Press Menu, 2, 3, 2.
c
Enter the fax or telephone number (up to
20 digits).
Press OK.
d
Do one of the following:
Press the One-Touch key where you
want to store a number.
„ Enter the name using the dial pad
(up to 16 characters). (To help you
enter letters, see Entering
Text on page 120.)
Press OK.
„ Enter the name (up to 16 characters)
using the dial pad.
Press OK. (To help you enter letters,
see Entering Text on page 120.)
„ To store the number without a name,
press OK.
e
52
Do one of the following:
Use the dial pad to enter a 2-digit
Speed-Dial location number (00-99).
Press OK.
„ To store the number without a name,
press OK.
e
Do one of the following:
„ To store another One-Touch
number, go to step b.
„ To store another Speed-Dial
number, go to step b.
„ To finish storing One-Touch
numbers, press Stop/Exit.
„ To finish the setting, press
Stop/Exit.
8
Dialing and storing numbers
Changing One-Touch and
Speed-Dial numbers
If you try to store a One-Touch or Speed-Dial
number where a number has already been
stored, the LCD will show the name or
number that has been stored there, and will
ask you to do one of the following:
„ Press 1 to change the stored number.
#05:MIKE
1.Change
2.Exit
„ Press 2 to exit without making a change.
If you chose 1, you will be able to change the
stored number and name, or enter a new one.
Follow the instructions below:
a
b
8
Setting up Groups for
broadcasting
If you regularly want to send the same fax
message to many fax numbers you can set
up a Group. Groups are stored on a
One-Touch key or a Speed-Dial number.
Each group uses up a One-Touch key or a
Speed-Dial location. You can then send the
fax message to all the numbers stored in a
Group just by pressing a One-Touch key or
entering a Speed-Dial number, and then
pressing Black Start.
Before you can add numbers to a Group, you need
to store them as One-Touch or Speed-Dial numbers.
You can have up to six small Groups, or you can
assign up to 99 numbers to one large Group.
a
Enter a new number. Press OK.
Enter a new name. Press OK.
8
Press Menu, 2, 3, 3.
3.Setup Groups
b
„ To change a character, use d or c to
position the cursor under the character
you want to change, then press
Clear/Back. Re-enter the character.
Choose an empty location where you
want to store the Group in one of the
following ways:
8
„ Press a One-Touch key.
„ Press Search/Speed Dial and enter
a two-digit location.
Press OK.
c
Use the dial pad to enter a Group
number (1 to 6).
Press OK.
Setup Group:G01
d
To add One-Touch or Speed-Dial
numbers to the Group follow the
instructions below:
„ For One-Touch number 6 press
One-Touch key 6.
„ For Speed-Dial location 09, press
Search/Speed Dial, and then press
0 9 on the dial pad.
The LCD will display your chosen
One-Touch numbers with a l, and
Speed-Dial numbers with a # as shown
in the illustration.
G01:l06 #09
53
Chapter 8
e
Press OK when you have finished
adding numbers.
f
Use the dial pad to enter a name for the
Group.
Press OK.
g
Press Stop/Exit.
Note
You can easily print a list of all your
Quick-Dial numbers. Numbers that are
part of a group will be marked in the
GROUP column. (See How to print a
report on page 66.)
Dialing access codes and
credit card numbers
You can combine more than one Quick-Dial
number when you dial. This feature may be
useful if you need to dial an access code for
a cheaper rate long distance carrier.
For example, you might have stored ‘555’ on
Speed-Dial #03 and ‘7000’ on Speed-Dial
#02. You can use them both to dial ‘555-7000’
if you press the following keys:
Search/Speed Dial, #03,
Search/Speed Dial, #02, and Black Start or
Color Start.
Numbers can be added manually by entering
them on the dial pad:
Search/Speed Dial, #03, 7, 0, 0, 1 (on the
dial pad), and Black Start or Color Start.
This would dial ‘555-7001’. You can also add
a pause by pressing the Redial/Pause key.
54
8
9
Message Center
(FAX-1960C only)
Message Center Mode
9
The Message Center feature will store up to
99 incoming messages. Messages are stored
in the order in which they are received.
To enter Message Center mode, follow the
steps below:
a
b
to activate the Message
9
Msg Ctr This message will be played when a
call is received. The caller will be
able to leave a voice or fax message.
This message is played when a call
is received and your machine is set
to Fax/Tel mode. The caller will not
be able to leave a message. See
page 56.
F/T
Your OGM must be less than 20 seconds
long.
9
a
Press Menu, 2, 7, 1.
The LCD prompts you to choose an
OGM.
b
Press a or b to choose Msg Ctr OGM
or F/T OGM.
Press OK.
c
Press a or b to choose Record OGM.
Press OK.
Record your Message Center OGM.
Press
Center.
9
You can record the following two different
types of OGMs:
In the event of a power failure your machine
will retain messages that are in the memory
for approximately 24 hours.
Recording the Message Center outgoing
message (Msg Ctr OGM) is the first step you
need to follow before you can use the
Message Center.
Outgoing message (OGM)
Recording your OGM
Voice messages can be up to 3 minutes in
length and can also be picked up remotely.
(See Setting a Remote Access
Code on page 61.) The number of messages
you can store will depend on how much
memory is being used by other features (for
example, delayed and stored faxes).
Setting up the Message
Center
9
Note
If callers tell you they cannot leave a
message on your machine, make sure you
have chosen Msg Ctr OGM (not
F/T OGM).
d
Record your message as follows:
„ Speak clearly toward the integrated
microphone
to record your
message. Press Stop/Exit when you
are finished.
The Message Center will play your
OGM back to you.
e
Press Stop/Exit.
55
9
Chapter 9
Listening to your OGM
a
b
c
d
Press Menu, 2, 7, 1.
Press a or b to choose Msg Ctr OGM
or F/T OGM.
Press OK.
to enter
MC:Msg Ctr
9
Managing your
messages
9
Press Menu, 2, 7, 1.
Message Indicator
Press a or b to choose Msg Ctr OGM
or F/T OGM.
Press OK.
Press a or b to choose Erase OGM.
Press OK.
d
Do one of the following:
Voice:03 Fax:00
Fax messages are only stored when Fax
Storage is turned on. To turn fax storage on
press Menu 2, 5, 1.
„ Press 2 to exit without erasing.
Press Stop/Exit.
Fax/Tel OGM
(Announcement)
If your machine is set to Fax/Tel receive
mode, this message will be played by your
Brother machine to a caller. Unlike the
Msg Ctr OGM, the caller will not be able to
leave a message.
To record your Fax/Tel OGM follow the
instructions on page 55 and choose F/T OGM
(not Msg Ctr OGM). If you need to review the
steps for setting up the Fax/Tel receive mode,
see Receive modes on page 34.
9
The
light flashes if you have new
messages waiting for you.The LCD displays
the total number of voice and fax messages
stored in the Message Center memory.
„ Press 1 to erase the OGM.
Playing voice messages
9
All messages are played in the order they
were recorded. The LCD shows the number
of the current message, the total number of
messages, and the time and date the
message was recorded. Follow the steps
below to listen to your voice messages:
a
Press Play.
The following commands are available
when playing messages:
l
Repeats a message
#
Skips to the next message
or
b
56
9
light glows, Message Center
mode is active. Press
MC:Msg Ctr mode.
Press Stop/Exit.
c
e
Activating Message Center
memory
When the
Press a or b to choose Play OGM.
Press OK.
Erasing your OGM
a
b
9
Adjusts the volume
Press Stop/Exit.
9
Message Center (FAX-1960C only)
Printing fax messages
9
a
b
Once you print a new fax message stored in
memory it will automatically be erased from
the memory.
a
b
c
To erase all of your messages
Press Play. After two seconds, the fax
machine begins to play voice
messages.
9
Press Erase.
Press a or b to choose one of the
options below. Then press OK.
Erase All voice? All voice messages
Erase All Fax?
All fax messages
Erase All Msg.? All voice and fax messages
If Fax Storage is on and there are fax
messages in memory the LCD displays
the following:
c
Do one of the following:
Print Fax
„ Press 1 to erase all of your
messages.
1.Yes 2.No
„ Press 2 to cancel.
d
Do one of the following:
Press Stop/Exit.
„ Press 1 to print your faxes.
„ Press 2 to exit without printing.
Erasing incoming messages
To erase voice messages individually
a
Press Play.
The machine will sound a two second
beep and begins message playback.
Each message is preceded by one long
beep and followed by two short beeps.
b
To erase a specific message, press
Erase immediately after the two short
beeps or while the message is playing.
c
Do one of the following:
9
9
9
Erase this Msg.?
1.Yes 2.No
„ Press 1 to erase the message.
„ Press 2 to exit without erasing.
d
Press Stop/Exit.
57
Chapter 9
Additional Message
Center operations
Setting maximum time for
incoming messages
9
Press Menu, 2, 7, 2.
Setup Msg Ctr
c
This way, when you call your machine for
remote retrieval, if it rings three times you
have no messages and can hang up to avoid
a toll charge.
The toll saver feature is only available when
Message Center mode is on. When toll saver
is On, it overrides your ring delay setting.If
you are using Distinctive Ring do not use the
Toll Saver feature.
a
Make sure you are in fax mode. If not
then press
(Fax).
b
Press Menu, 2, 1, 1.
1.Setup Receive
1.Ring Delay
58
e
Press Stop/Exit.
ICM Recording Monitor
This feature lets you turn the speaker volume
for voice messages On or Off. When you turn
the monitor Off, you will not hear messages
as they come in.
Press Menu, 2, 7, 3.
3.ICM Rec.Monitr
Press Stop/Exit.
When the toll saver feature is on, the machine
will answer after two rings if you do have
voice or fax messages, and after four rings if
you do not have any messages.
Press a or b to choose On (or Off).
Press OK.
Setup Msg Ctr
Press a or b to choose the maximum
time setting for incoming messages (30,
60, 120 or 180 seconds). Press OK.
Setting toll saver
d
a
2.ICM Max.Time
b
Press a or b to choose Toll Saver.
Press OK.
9
Your machine’s default setting will save
incoming messages up to 30 seconds long.
To change this setting follow the steps below:
a
c
9
b
Press a or b to choose Off or On.
Press OK.
c
Press Stop/Exit.
9
10
Remote fax options
10
Remote fax options ARE NOTavailable for
color fax.
Paging
You can use only one remote fax option at a
time.
When you choose Paging, your machine
dials the pager number you have
programmed, and then dials your Personal
identification Number (PIN). This activates
your pager so you will know that you have a
fax message in the memory.
Fax Forwarding
10
The fax forwarding feature lets you
automatically forward your received faxes to
another machine. If you choose
Backup Print:On the machine will also
print the fax (this is a safety feature in case
there is a power failure).
a
Press Menu, 2, 5, 1.
a
Press a or b to choose Fax Forward.
Press OK.
The LCD will ask you to enter the fax
number you want your faxes to be
forwarded to.
c
Enter the forwarding number (up to 20
digits).
Press OK.
d
Press a or b to choose
Backup Print:On or
Backup Print:Off.
Press OK.
b
Press a or b to choose Paging.
Press OK.
c
Enter your pager phone number
followed by # # (up to 20 digits).
Press OK.
Do not include the area code if it is the
same as that of your machine.
For example, press:
1 8 0 0 5 5 5 1 2 3 4 # #.
d
Do one of the following:
„ If your pager needs a PIN, enter the
PIN, press #, press Redial/Pause,
and then enter your fax number
followed by # #.
Press OK.
For example, press:
1 2 3 4 5 # Redial/Pause 1 8 0 0 5 5
5 6 7 8 9 # #.
Note
„ If you do not need a PIN, press:
When Fax Forwarding is turned on your
machine will only receive black & white
faxes into memory. Color faxes will not be
received, unless the sending machine
converts them to black & white before
sending.
e
Press Stop/Exit.
Press Menu, 2, 5, 1.
1.Fwd/Page/Store
1.Fwd/Page/Store
b
10
Redial/Pause, and then enter your
fax number followed by # #.
Press OK.
For example, press:
Redial/Pause 1 8 0 0 5 5 5 6 7 8 9 # #
e
Press Stop/Exit.
59
10
Chapter 10
Changing Remote Fax
Options
Note
• You cannot change a paging number or
PIN remotely.
• If you have set Paging, a backup copy will
automatically be printed at the machine.
• If Paging is turned on your machine
cannot receive a color fax unless the
sending machine converts it to black &
white.
If received faxes are left in your machine's
memory when you change the remote fax
options, the LCD will ask you one of the
following messages:
Erase All Fax?
• If you want to be paged for voice
messages, make sure you press the MC
on/off key
on.
10
1.Yes 2.No
to turn the Message Center
Print All Fax?
1.Yes 2.No
Fax Storage
10
The fax storage feature lets you store your
received faxes in the machine’s memory. You
can retrieve stored fax messages from a fax
machine at another location using the remote
retrieval commands. (See Retrieving fax
messages on page 62.) Your machine will
automatically print a copy of the stored fax.
a
Press Menu, 2, 5, 1.
1.Fwd/Page/Store
b
c
Press a or b to choose Fax Storage.
Press OK.
„ If you press 2, faxes in the memory will not
be erased or printed and the setting will be
unchanged.
Turning off Remote Fax
Options
a
If Fax Storage is turned on your machine
cannot receive a color fax unless the
sending machine converts it to black &
white.
Press Menu, 2, 5, 1.
1.Fwd/Page/Store
b
Press a or b to choose Off.
Press OK.
c
Press Stop/Exit.
Press Stop/Exit.
Note
60
„ If you press 1, faxes in the memory will be
erased or printed before the setting
changes. If a backup copy has already
been printed it will not be printed again.
Note
The LCD will give you more options if
there are received faxes still in your
machine’s memory. (See Changing
Remote Fax Options on page 60.)
10
Remote fax options
Remote Retrieval
10
You can call your machine from any touch
tone telephone or fax machine, then use the
remote access code and remote commands
to retrieve fax messages.
Setting a Remote Access
Code
The remote access code lets you access the
remote retrieval features when you are away
from your machine. Before you use the
remote access and retrieval features, you
have to set up your own code. The factory
default code is inactive code (---l).
a
Using your Remote Access
Code
a
Dial your fax number from a telephone
or another fax machine using touch
tone.
b
When your machine answers, enter
your remote access code (3 digits
followed by l).
c
The machine signals if it has received
messages:
10
„ 1 long beep — Fax messages
„ 2 long beeps — Voice messages
(FAX-1960C only)
„ 3 long beeps — Fax & Voice
messages (FAX-1960C only)
Press Menu, 2, 5, 2.
2.Remote Access
b
Enter a three-digit code using numbers
0-9, l, or #.
Press OK. (The preset ‘l’ cannot be
changed.)
c
Press Stop/Exit.
„ No beeps — No messages
d
Note
Do not use the same code as your fax
receive code (l 5 1) or telephone answer
code (# 5 1). (See Using external and
extension telephones on page 49.)
You can change your code at any time by
entering a new one. If you want to make your
code inactive, press Clear/Back in step b to
restore the inactive setting (---l) and
press OK.
10
When the machine gives two short
beeps, enter a command.
The machine will hang up if you wait
longer than 30 seconds to enter a
command.
The machine will beep three times if you
enter an invalid command.
e
Press 9 0 to reset the machine when you
have finished.
f
Hang up.
Note
If your machine is set to Manual mode
and you want to use the remote retrieval
features, wait about 2 minutes after it
starts ringing, and then enter the remote
access code within 30 seconds.
61
10
Chapter 10
Retrieving fax messages
a
Dial your fax number from a telephone
or another fax machine using touch
tone.
b
When your machine answers, enter
your remote access code (3 digits
followed by l). If you hear one long
beep, you have messages.
c
When you hear two short beeps,
press 9 6 2.
d
Wait for the long beep, and then use the
dial pad to enter the number
(up to 20 digits) of the remote fax
machine where you want your fax
messages sent to, followed by # #.
10
Changing your Fax
Forwarding number
You can change the default setting of your fax
forwarding number from another telephone or
fax machine using touch tone.
a
Dial your fax number from a telephone
or another fax machine using touch
tone.
b
When your machine answers, enter
your remote access code (3 digits
followed by l) at once. If you hear one
long beep, you have messages.
c
When you hear two short beeps,
press 9 5 4.
d
Wait for the long beep, and then use the
dial pad to enter the new number
(up to 20 digits) of the remote fax
machine where you want your fax
messages forwarded followed by # #.
e
Press 9 0 to reset the machine when you
have finished.
f
Hang up after you hear your machine
beep.
Note
You cannot use l and # as dial numbers.
However, press # if you want to create a
pause.
e
Press 9 0 to reset the machine when
you have finished.
f
Hang up after you hear your machine
beep. Your machine will call the other
fax machine, which will then print your
fax messages.
Note
You can insert a pause in a fax number by
using the # key.
62
10
Note
You can insert a pause in a fax number by
using the # key.
Remote fax options
Remote fax commands
10
Follow the commands below to access features when you are away from the machine. When you
call the machine and enter your remote access code (3 digits followed by l), the system will give
two short beeps and you must enter a remote command.
Remote commands
Operation details
91
Playing Voice messages
(FAX-1960C)
After one long beep, the machine plays the ICMs.
1 Repeat or Skip Backward
Press 1 while listening to an ICM to repeat it. If you press 1
before a message, you will hear the previous message.
2 Skip Forward
While playing the ICM, you can skip to the next message.
9 STOP Playing
Stop Playing the ICM.
93
Erase all ICM
(FAX-1960C)
If you hear one long beep, the erase is accepted. If you hear
three short beeps, you cannot erase the ICMs because all
voice messages have not been played or there are no voice
messages to erase.
94
Play and Record OGM in Memory
(FAX-1960C)
*This code erases all recorded messages, not one at a time.
1 Play
1 Msg Ctr OGM
2 F/T OGM
2 Record
1 Msg Ctr OGM
2 F/T OGM
95
1 OFF
You can choose Off after you have retrieved or erased all
your messages.
2 Fax Forwarding
If you hear one long beep, the change has been accepted.
If you hear three short beeps, you cannot change it because
something has not been set up (for example, registering a
Fax Forwarding number). You can register your Fax
Forwarding number by entering 4. (See Changing your Fax
Forwarding number on page 62.)
4 Fax Forwarding number
6 Fax Storage
97
After one long beep, you can record the selected OGM. You
will hear the message played once. You can stop recording
the message by pressing 9.
Change the Fax Forwarding,
Paging or Fax Storage settings
3 Paging
96
The machine plays the selected OGM. You can stop playing
OGMs by pressing 9.
Retrieve a fax
2 Retrieve all faxes
Enter the number of a remote fax machine to receive stored
fax messages. (See Retrieving fax messages on page 62.)
3 Erase faxes from the memory
If you hear one long beep, fax messages have been erased
from the memory.
Check the receiving status
(MFC-3360C and FAX-1860C)
1 Fax
You can check whether your machine has received any
faxes. If yes, you will hear one long beep. If no, you will hear
three short beeps.
63
10
Chapter 10
Remote commands
97
1 Fax
2 Voice
98
Operation details
Check the receiving status
(FAX-1960C only)
You can check whether your machine has received any fax
or voice messages. If yes, you will hear one long beep. If no,
you will hear three short beeps.
Change the Receive Mode
(MFC-3360C and FAX-1860C)
1 External TAD
If you hear one long beep, your change has been accepted.
2 Fax/Tel
3 Fax Only
98
Change the Receive Mode
(FAX-1960C)
1 Msg Ctr
If you hear one long beep, your change has been accepted.
2 Fax/Tel
3 Fax Only
90
64
Exit
Pressing 9 0 will allow you to exit Remote Retrieval. Wait for
the long beep, then replace the handset.
11
Printing Reports
Fax reports
11
Fax Journal (activity report)
11
You can use the Transmission Verification
Report as proof that you sent a fax. This
report lists the time and date of transmission
and whether the transmission was successful
(OK). If you choose On or On+Image, the
report will print for every fax you send.
a
b
Press Menu, 2, 4, 1.
„ Every 50 Faxes
Press a or b to choose Off+Image,
On, On+Image or Off.
Press OK.
Press Stop/Exit.
Press a or b to choose an interval.
Press OK.
(If you choose 7 days, the LCD will ask
you to choose the first day for the 7-day
countdown.)
The machine will print the report at
the chosen time and then erase all
jobs from its memory. If the
machine's memory becomes full with
200 jobs before the time you chose
has passed, the machine will print
the Journal early and then erase all
jobs from the memory. If you want an
extra report before it is due to print,
you can print it without erasing the
jobs from the memory.
When the Transmission Verification Report is
turned Off or Off+Image, the Report will
only print if there is a transmission error, with
NG in the RESULT column.
c
Press Menu, 2, 4, 2.
„ 6, 12, 24 hours, 2 or 7 days
If you send a lot of faxes to the same place,
you may need more than the job numbers to
know which faxes you must send again.
Choosing On+Image or Off+Image will print
a section of the fax's first page on the report
to help you remember.
a
b
11
You can set the machine to print a journal at
specific intervals (every 50 faxes, 6, 12 or 24
hours, 2 or 7 days). If you set the interval to
Off, you can still print the report by following
the steps in How to print a report on page 66.
The default setting is Every 50 Faxes.
You need to set up the Transmission
Verification Report and Journal Period using
the Menu keys.
Transmission Verification
Report
11
The machine will print the Journal
when the machine has stored 50
jobs.
c
Enter the time to start printing in 24-hour
format.
Press OK.
(For example: enter 19:45 for 7:45 PM.)
d
Press Stop/Exit.
65
11
Chapter 11
Reports
11
The following reports are available:
1.Transmission
Prints a Transmission Verification Report
for your last transmission.
2.Help List
A help list about how to quickly program
your machine.
3.Quick-Dial
Lists names and numbers stored in the
One-Touch and Speed-Dial memory, in
numerical order.
4.Fax Journal
Lists information about the last incoming
and outgoing faxes. (TX: Transmit.)
(RX: Receive.)
5.User Settings
Lists your settings.
How to print a report
a
b
11
Press Menu, 4.
Do one of the following:
„ Press a or b to choose the report
you want.
Press OK.
„ Enter the number of the report you
want to print. For example, press 2 to
print the Help List.
c
66
Press Black Start.
12
Polling
12
Polling lets you set up your machine so other
people can receive faxes from you, but they
pay for the call. It also lets you call somebody
else’s fax machine and receive a fax from it,
so you pay for the call. The polling feature
needs to be set up on both machines for this
to work. Not all fax machines support polling.
Polling receive
12
Setup for polling receive
Make sure you are in Fax mode
b
Press Menu, 2, 1, 6.
6.Polling RX
c
d
Enter the fax number you are polling.
Press Black Start or Color Start.
The LCD shows Dialing.
12
The machine can request documents from
several fax machines in one operation.
Afterwards, a Sequential Polling Report will
be printed.
a
Make sure you are in Fax mode
b
Press Menu, 2, 1, 6.
.
6.Polling RX
Polling receive lets you call another fax
machine to receive a fax.
a
Sequential polling
c
Specify the fax machines you want to
poll by using One-Touch, Speed-Dial,
Search, a Group or the dial pad. You
must press OK between each location.
d
Press Black Start or Color Start.
The machine polls each number or
Group number in turn for a document.
12
.
Press Stop/Exit while the machine is dialing
to cancel the polling process.
To cancel all sequential polling receive jobs,
see Checking and canceling waiting
jobs on page 32.
12
67
Chapter 12
Polled transmit
(Black & White only)
12
Polled Transmit is when you set up your
machine to wait with a document so another
fax machine can call and retrieve it.
Setup for polled transmit
a
Make sure you are in Fax mode
b
c
Load your document.
12
.
Press Menu, 2, 2, 6.
6.Polled TX
d
Press a or b to choose On (or Off).
Press OK.
1.Doc 2.Memory
e
Do one of the following:
„ Press 1 to leave a paper document
waiting in the ADF.
If you want to use the ADF before the
paper document is polled, you must
cancel the job.
„ Press 2 to scan the document into
the memory.
f
The LCD shows:
Other Settings
1.Yes 2.No
g
Press 2 and press Black Start.
Note
If the document will be stored in the
memory it can be retrieved by any other
fax machine until you delete it from the
memory. (See Checking and canceling
waiting jobs on page 32.)
68
Section III
Copy
Making copies
III
70
13
Making copies
How to copy
13
Entering Copy mode
13
Press
(Copy) to enter Copy mode.
The default setting is Fax. You can change
the number of seconds or minutes that the
machine stays in Copy mode. (See Mode
Timer on page 19.)
13
Making multiple copies
a
Make sure you are in Copy mode
b
c
Load your document.
d
Press Black Start or Color Start.
13
.
Use the dial pad to enter the number of
copies (up to 99).
Note
To sort your copies, press Options or
Copy Options. (See Sorting copies using
the ADF (Black & White only) on page 74.)
Stop copying
The LCD shows the default copy setting:
13
To stop copying, press Stop/Exit.
1
1
Copy Ratio
2
Quality
3
No of Copies
2
Making a single copy
a
Make sure you are in Copy mode
b
c
Load your document.
70
Copy keys
3
Press Black Start or Color Start.
13
When you want to quickly change the copy
settings temporarily for the next copy, use the
Copy keys.
13
.
MFC-3360C
FAX-1860C and
FAX-1960C
The machine returns to its default settings
after it finishes copying, or if the mode timer
returns the machine to Fax mode. For more
information see Mode Timer on page 19.
Making copies
Changing copy quality
13
You can choose from a range of quality
settings. The default setting is Normal.
a
Fast
Best
Press Menu, 3, 1.
1.Quality
To temporarily change the quality setting,
follow the instructions below:
Normal
To change the default setting, follow the
instructions below:
Normal is the recommended mode
for ordinary printouts. This
produces good copy quality with
good copy speed.
b
Press a or b to choose Normal, Fast
or Best.
Press OK.
c
Press Stop/Exit.
Enlarging or reducing the
image copied
Fast copy speed and lowest ink
consumption. Use to save time
printing documents to be proofread, large documents, or many
copies.
You can select the following enlargement or
reduction ratios:
Use best mode to copy precise
images such as photographs. This
provides the highest resolution
and the slowest speed.
Custom(25-400%) allows you to enter a
ratio from 25% to 400%.
Press
a
b
c
d
Make sure you are in Copy mode
13
.
200%
198% 4"x6"iA4
Load your document.
or
Use the dial pad to enter the number of
copies (up to 99).
Do one of the following:
„ (MFC-3360C)
Press Quality.
104% EXEiLTR
100%
and a or b to
choose
Enlarge/Reduce
f
Press Black Start or Color Start.
97% LTRiA4
93% A4iLTR
83% LGLiA4
78% LGLiLTR
69% A4iA5
Press OK.
Press a or b to choose Normal, Fast
or Best.
Press OK.
186% 4"x6"iLTR
142% A5iA4
„ (FAX-1860C and FAX-1960C)
Press Copy Options and a or b to
choose Quality.
e
Custom(25-400%)
50%
To enlarge or reduce the next copy follow the
instructions below:
a
b
c
Make sure you are in Copy mode
d
Press Options or Copy Options and
a or b to choose Enlarge/Reduce.
Press OK.
.
Load your document.
Use the dial pad to enter the number of
copies (up to 99).
71
13
Chapter 13
e
Do one of the following:
„ Use a or b to choose the
enlargement or reduction ratio you
want.
Press OK.
„ Use a or b to choose
Custom(25-400%). Press OK. Use
the dial pad to enter an enlargement
or reduction ratio from 25% to 400%.
(For example, press 5 3 to enter
53%.)
Press OK.
f
Copy options
When you want to quickly change the copy
settings temporarily for the next copy, use the
Options or Copy Options key.
Press Menu
selection/
Press
Options
Paper Type Plain Paper
Page
75
Inkjet Paper
Brother Photo
or
Other Photo
Press Black Start or Color Start.
Note
13
Transparency
Paper Size Letter
76
Legal
Page Layout Options 2 in 1(P), 2 in 1(L),
4 in 1(P) or 4 in 1(L) are not available
with Enlarge/Reduce.
A4
A5
4"(W)x 6"(H)
Brightness - nnonn +
74
Stack/Sort Stack
74
Sort
Page Layout Off(1 in 1)
73
2 in 1 (P)
2 in 1 (L)
4 in 1 (P)
4 in 1 (L)
No. of
Copies
No. of Copies:01
(01-99)
Note
You can save the copy settings you use
most often by setting them as default. You
can find instructions on how to do this in
the section for each feature.
72
Making copies
Making N in 1 copies
13
The N in 1 copy feature can help you save
paper by letting you copy two or four pages
onto one printed page.
Important
Place your document face down in the
direction shown below:
„ 2 in 1 (P)
13
„ Please make sure paper size is set to
Letter or A4.
„ 2 in 1 (L)
„ You cannot use the Enlarge/Reduce
setting with the N in 1.
„ N in 1 color copies are not available.
„ 4 in 1 (P)
„ (P) means Portrait and (L) means
Landscape.
a
Make sure you are in Copy mode
b
c
Load your document.
d
Press Options or Copy Options and
a or b to select Page Layout.
Press OK.
e
Press
2 in
4 in
Press
f
Press Black Start to scan the
document.
.
„ 4 in 1 (L)
Use the dial pad to enter the number of
copies (up to 99).
a or b to select Off(1 in 1),
1 (P), 2 in 1 (L),
1 (P), or 4 in 1 (L).
OK.
Note
13
If photo paper is selected as the paper
type setting for N in 1 copies, the images
will be printed as if plain paper had been
selected.
73
Chapter 13
Sorting copies using the ADF
(Black & White only)
13
You can sort multiple copies. Pages will be
stacked in the order 1 2 3, 1 2 3, 1 2 3, and so
on.
a
Make sure you are in Copy mode
b
c
Load your document.
d
e
f
.
Adjusting Brightness,
Contrast and Color
Brightness
13
To temporarily change the brightness setting,
follow the instructions below:
a
Make sure you are in Copy mode
Use the dial pad to enter the number of
copies (up to 99).
b
c
Load your document.
Press Options or Copy Options and
a or b to select Stack/Sort.
Press OK.
d
Press Options or Copy Options and
a or b to select Brightness.
Press OK.
Press a or b to select Sort.
Press OK.
Press Black Start.
-nnonn+
e
e
Press a or b to make the copy lighter
or darker.
Press OK.
f
Press Black Start or Color Start.
a
b
c
.
Use the dial pad to enter the number of
copies (up to 99).
To change the default setting follow the
instructions below:
74
13
Press Menu, 3, 2.
Press a or b to make the copy lighter
or darker.
Press OK.
Press Stop/Exit.
Making copies
Contrast
13
Adjust the contrast to help an image look
sharper and more vivid.
3.Contrast
Press a or b to change the contrast.
Press OK.
c
Press Stop/Exit.
Color saturation
13
The color saturation can only be changed
through the default setting.
a
Press Menu, 3, 4.
a
Make sure you are in Copy mode
b
c
Load your document.
d
Press Options or Copy Options and
a or b to select Paper Type.
Press OK.
e
Press a or b to select the type of paper
you are using (Plain Paper,
Inkjet Paper, Brother Photo,
Other Photo or Transparency).
Press OK.
f
Press Black Start or Color Start.
4.Color Adjust
b
c
d
13
If you are copying on special paper, be sure
to select the type of paper you are using so
you will get the best print quality.
Press Menu, 3, 3.
b
13
Paper type
To change the default setting follow the
instructions below:
a
Paper options
Press a or b to select 1.Red,
2.Green or 3.Blue.
Press OK.
Press a or b to change the color
saturation.
Press OK.
Do one of the following:
.
Use the dial pad to enter the number of
copies (up to 99).
Note
To change the default paper type setting
see Paper Type on page 19.
„ Return to b to select the next color.
„ Press Stop/Exit.
13
75
Chapter 13
Paper size
13
If copying on paper other than Letter or A4
size, you will need to change the paper size
setting. You can copy on Letter, Legal, A4, A5
or Photo 4"(W) × 6"(H) paper.
a
Make sure you are in Copy mode
b
c
Load your document.
d
Press Options or Copy Options and
a or b to select Paper Size.
Press OK.
e
Press a or b to select the size of paper
you are using Letter, Legal, A4, A5
or 4"(W)x 6"(H).
Press OK.
f
Press Black Start or Color Start.
Use the dial pad to enter the number of
copies (up to 99).
Note
To change the default paper type setting
see Paper Size on page 20.
76
.
Section IV
Software
Software features (MFC-3360C only)
IV
78
14
Software features
(MFC-3360C only)
c
The CD-ROM includes the Software User’s
Guide for features available when connected
to a computer (for example, printing and
scanning). The guide has easy to use links
that, when clicked, will take you directly to a
particular section.
14
Click the heading you would like to read
from the list at the left of the window.
You can find information on these features:
„ Printing
„ Scanning
„ ControlCenter3 (for Windows®)
„ ControlCenter2 (for Macintosh®)
„ Remote Setup
(For Macintosh®)
„ Faxing from your computer
How to read the HTML User’s Guide
This is a quick reference for using the HTML
User’s Guide.
(For Windows®)
a
Make sure your Macintosh® is turned
on. Insert the Brother CD-ROM into your
CD-ROM drive.
b
c
Double-click your Documentation icon.
d
Click SOFTWARE USER’S GUIDE in
the top menu, and then click the heading
you would like to read from the list at the
left of the window.
14
Note
If you have not installed the software, see
Viewing Documentation on page 2.
a
From the Start menu, point to Brother,
MFC-3360C from the programs group,
then click User’s Guide.
b
Click SOFTWARE USER’S GUIDE
from the top menu.
78
Double-click your language folder and
then double-click the top page of the
HTML file.
Section V
Appendixes
Safety and Legal
Troubleshooting and Routine Maintenance
Menu and Features
Specifications
Glossary
V
80
90
111
121
130
A
Safety and Legal
Choosing a location
Put your machine on a flat, stable surface that is free of vibration and shocks, such as a desk. Put
the machine near a telephone wall jack and a standard AC power outlet. Choose a location where
the temperature remains between 50° F and 95° F (10° and 35° C).
CAUTION
• Avoid placing your machine in a high-traffic area.
• Avoid placing your machine on a carpet.
• DO NOT put the machine near heaters, air conditioners, refrigerators, medical equipment,
chemicals or water.
• DO NOT expose the machine to direct sunlight, excessive heat, moisture, or dust.
• DO NOT connect your machine to electrical outlets controlled by wall switches or automatic
timers.
• Disruption of power can wipe out information in the machine's memory.
• DO NOT connect your machine to electrical outlets on the same circuit as large appliances
or other equipment that might disrupt the power supply.
• Avoid interference sources, such as speakers or the base units of non-Brother cordless
phones.
• DO NOT place the FAX-1960C and the cordless handset near electro-medical equipment.
80
A
A
Safety and Legal
To use the machine safely
A
Please keep these instructions for later reference and read them before attempting any
maintenance.
Note
(FAX-1960C only)
If there are faxes in the machine's memory you need to print them or save them before
unplugging the machine from the AC power outlet for more than 24 hours. (To print the faxes
in memory, seeTransferring faxes to another fax machine on page 98.)
WARNING
There are high voltage electrodes inside the machine. Before you clean the inside of the
machine, make sure you have unplugged the telephone line cord first and then the power cord
from the AC power outlet. Doing this will prevent an electrical shock.
DO NOT handle the plug with wet hands. Doing this may cause an electrical shock.
Always make sure the plug is fully inserted.
DO NOT pull in the middle of the AC power cord. Doing this might cause an electrical shock.
81
DO NOT put your hands on the edge of the machine under the panel cover or touch the
document feed rollers. Doing this may cause injury.
DO NOT put your hands on the edge of the paper tray under the output paper tray cover. Doing
this may cause injury.
DO NOT touch the paper feed roller. Doing this may cause injury.
82
Safety and Legal
DO NOT touch the area shaded in the illustration. Doing this may cause injury.
When moving the machine you must lift it from the base, by placing a hand at each side of the
unit as shown in the illustration.
If the machine becomes hot, releases smoke or generates any strong smells, immediately
unplug the machine from the AC power outlet. Call Brother Customer Service. (See Brother
numbers on page i.)
If metal objects, water or other liquids get inside the machine, immediately unplug the machine
from the AC power outlet. Call Brother Customer Service. (See Brother numbers on page i.)
83
WARNING
• Use caution when installing or modifying telephone lines. Never touch telephone wires or
terminals that are not insulated unless the telephone line has been unplugged at the wall
jack. Never install telephone wiring during a lightning storm. Never install a telephone wall
jack in a wet location.
• This product must be installed near an AC power outlet that is easily accessible. In case of
an emergency, you must unplug the power cord from the AC power outlet to shut off the
power completely.
• Always make sure the plug is fully inserted.
• To reduce the risk of shock or fire, use only a No. 26 AWG or larger telecommunication line
cord.
CAUTION
Lightning and power surges can damage this product! We recommend that you use a quality
surge protection device on the AC power line and on the telephone line, or unplug the cords
during a lightning storm.
WARNING
IMPORTANT SAFETY INSTRUCTIONS
When using your telephone equipment, basic safety precautions should always be followed to
reduce the risk of fire, electric shock and injury to people, including the following:
1 DO NOT use this product near water, for example, near a bath tub, wash bowl, kitchen sink
or washing machine, in a wet basement or near a swimming pool.
2 Avoid using this product during an electrical storm. There may be a remote risk of electric
shock from lightning.
3 DO NOT use this product to report a gas leak in the vicinity of the leak.
4 Use only the power cord provided with the machine.
Important safety instructions
1 Read all of these instructions.
2 Save them for later reference.
3 Follow all warnings and instructions marked on the product.
4 Unplug this product from the wall outlet before cleaning the inside of the machine. Do not use
liquid or aerosol cleaners. Use a damp cloth for cleaning.
84
A
Safety and Legal
5 Do not use this product near water.
6 Do not place this product on an unstable cart, stand, or table. The product may fall, causing
serious damage to the product.
7 Slots and openings in the cabinet and the back or bottom are provided for ventilation. To
ensure reliable operation of the product and to protect it from overheating, these openings
must not be blocked or covered. The openings should never be blocked by placing the product
on a bed, sofa, rug, or other similar surface. This product should never be placed near or over
a radiator or heater. This product should never be placed in a built-in installation unless proper
ventilation is provided.
8 This product should be operated from the type of power source indicated on the label. If you
are not sure of the type of power available, call your dealer or local power company.
9 Use only the power cord supplied with this machine.
10 Do not allow anything to rest on the power cord. Do not place this product where people can
walk on the cord.
11 If an extension cord is used with this product, make sure that the total ampere ratings of the
products plugged into the extension cord do not exceed the extension cord ampere rating.
Also, make sure that the total of all products plugged into the AC power outlet does not exceed
15 amperes (USA only).
12 Do not place anything in front of the machine that will block received faxes. Do not place
anything in the path of received faxes.
13 Wait until pages have exited the machine before picking them up.
14 Never push objects of any kind into this product through cabinet slots, since they may touch
dangerous voltage points or short out parts resulting in the risk of fire or electric shock. Never
spill liquid of any kind on the product. Do not attempt to service this product yourself because
opening or removing covers may expose you to dangerous voltage points and other risks and
may void your warranty. Refer all servicing to a Brother Authorized Service Center. For the
location of your nearest Brother Authorized Service Center, please call the following:
In USA: 1-800-284-4357
In Canada: 1-877-BROTHER
15 Unplug this product from the AC power outlet and refer all servicing to Brother Authorized
Service Personnel under the following conditions:
„ When the power cord is damaged or frayed.
„ If liquid has been spilled into the product.
„ If the product has been exposed to rain or water.
„ If the product does not operate normally when the operating instructions are followed,
adjust only those controls that are covered by the operating instructions. Improper
adjustment of other controls may result in damage and will often require extensive work by
a qualified technician to restore the product to normal operation.
„ If the product has been dropped or the cabinet has been damaged.
„ If the product exhibits a distinct change in performance, indicating a need for service.
16 To protect your product against power surges, we recommend the use of a power protection
device (Surge Protector).
85
17 To reduce the risk of fire, electric shock and injury to people, note the following:
„ Do not use this product near appliances that use water, a swimming pool, or in a wet
basement.
„ Do not use the machine during an electrical storm (there is the remote possibility of an
electrical shock) or to report a gas leak in the vicinity of the leak.
18 Caution - To reduce the risk of fire, use only No.26 AWG or larger telecommunication line cord.
Standard telephone and FCC Notices (These notices are in effect
on models sold and used in the United States only)
This equipment is hearing-aid compatible.
When programming emergency numbers or making test calls to emergency numbers:
„ Remain on the line and briefly explain to the dispatcher the reason for the call before hanging
up.
„ Perform these activities in the off-peak hours, such as early morning or late evening.
This equipment complies with Part 68 of the FCC rules and the requirements adopted by the
ACTA. On the backside of this equipment is a label that contains, among other information, a
product identifier in the format US: AAAEQ##TXXXX. If requested, this number must be provided
to the telephone company.
You may safely connect this equipment to the telephone line by means of a standard modular jack,
USOC RJ11C.
A plug and jack used to connect this equipment to the premises wiring and telephone network
must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A
compliant telephone cord and modular plug is provided with this product. It is designed to be
connected to a compatible modular jack that is also compliant. See installation instructions for
details.
The REN is used to determine the number of devices that may be connected to a telephone line.
Excessive RENs on a telephone line may result in the devices not ringing in response to an
incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0). To be
certain of the number of devices that may be connected to a line, as determined by the total RENs,
contact the local telephone company. For products approved after July 23, 2001, the REN for this
product is part of the product identifier that has the format US:AAAEQ##TXXXX.The digits
represented by ## are the REN without a decimal point (e.g., 06 is a REN of 0.6). For earlier
products, the REN is separately shown on the label.
If this equipment causes harm to the telephone network, the telephone company will notify you in
advance that temporary discontinuance of service may be required. But if advance notice isn't
practical, the telephone company will notify the customer as soon as possible. Also, you will be
advised of your right to file a complaint with the FCC if you believe it is necessary.
The telephone company may make changes in its facilities, equipment, operations or procedures
that could affect the operation of the equipment. If this happens the telephone company will
provide advance notice in order for you to make necessary modifications to maintain uninterrupted
service.
86
A
Safety and Legal
If trouble is experienced with this equipment, for repair or warranty information, please contact
Brother Customer Service. (See Brother numbers on page i.) If the equipment is causing harm to
the telephone network, the telephone company may request that you disconnect the equipment
until the problem is resolved.
Connection to party line service is subject to state tariffs. Contact the state public utility
commission, public service commission or corporation commission for information.
If your home has specially wired alarm equipment connected to the telephone line, ensure the
installation of this equipment does not disable your alarm equipment. If you have questions about
what will disable alarm equipment, call your telephone company or a qualified installer.
If you are not able to solve a problem with your machine, call Brother Customer Service. (See
Brother numbers on page i.)
WARNING
For protection against the risk of electrical shock, always disconnect all cables from the wall
outlet before servicing, modifying or installing the equipment.
This equipment may not be used on coin service lines provided by the telephone company or
connected to party lines.
Brother cannot accept any financial or other responsibilities that may be the result of your use
of this information, including direct, special or consequential damages. There are no warranties
extended or granted by this document.
This machine has been certified to comply with FCC standards, which are applied to the USA
only.
Federal Communications Commission (FCC) Declaration of
Conformity (USA only)
Responsible Party:
A
Brother International Corporation
100 Somerset Corporate Boulevard
Bridgewater, NJ 08807-0911 USA
TEL: (908) 704-1700
declares, that the products
Product Name: MFC-3360C, FAX-1860C and FAX-1960C
comply with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This
device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
87
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment
off and on, the user is encouraged to try to correct the interference by one or more of the following
measures:
„ Reorient or relocate the receiving antenna.
„ Increase the separation between the equipment and receiver.
„ Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
„ Call the dealer or an experienced radio/TV technician for help.
„ This transmitter must not be co-located or operated in conjunction with any other antenna or
transmitter.
„ This equipment complies with FCC radiation exposure limits set forth for uncontrolled
equipment and meets the FCC radio frequency (RF) Exposure Guidelines in Supplement C to
OET65. This equipment should be installed and operated with at least 20cm and more
between the radiator and person’s body (excluding extremities: hands, wrists, feet and legs).
IMPORTANT
Changes or modifications not expressly approved by Brother Industries, Ltd. could void the
user's authority to operate the equipment.
Industry Canada Compliance Statement (Canada only)
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
88
A
Safety and Legal
Legal limitations for copying
A
Color reproductions of certain documents are illegal and may result in either criminal or civil
liability. This memorandum is intended to be a guide rather than a complete listing of every
possible prohibition. In case of doubt, we suggest that you check with counsel as to any particular
questionable documents.
The following documents issued by the United States/Canadian Government or any of its
Agencies may not be copied:
„ Money
„ Bonds or other certificates of indebtedness
„ Certificates of Deposit
„ Internal Revenue Stamps (canceled or uncanceled)
„ Selective Service or draft papers
„ Passports
„ United States/Canadian Postage Stamps (canceled or uncanceled)
„ Food Stamps
„ Immigration Papers
„ Checks or drafts drawn by Governmental agencies
„ Identifying badges or insignias
Copyrighted works cannot be copied. Sections of a copyrighted work can be copied for ‘fair use.’
Multiple copies would indicate improper use.
Works of art should be considered the equivalent of copyrighted works.
Licenses and Certificates of Title to motor vehicles may not be copied under certain
state/provincial laws.
Trademarks
A
The Brother logo is a registered trademark of Brother Industries, Ltd.
Brother is a registered trademark of Brother Industries, Ltd.
Multi-Function Link is a registered trademark of Brother International Corporation.
© 2006 Brother Industries, Ltd. All rights reserved.
Windows and Microsoft are registered trademarks of Microsoft in the U.S. and other countries.
Macintosh and TrueType are registered trademarks of Apple Computer, Inc.
PaperPort is a registered trademark of ScanSoft, Inc.
Presto! PageManager is a registered trademark of NewSoft Technology Corporation.
Each company whose software title is mentioned in this manual has a Software License
Agreement specific to its proprietary programs.
All other brand and product names mentioned in this User's Guide, the Software User's
Guide and the Digital Cordless Handset User's Guide are registered trademarks of their
respective companies.
89
B
Troubleshooting and Routine
Maintenance
Troubleshooting
B
B
IMPORTANT
For technical help, you must call the country where you bought the machine. Calls must be made
from within that country.
If you think there is a problem with your machine, check the chart below and follow the
troubleshooting tips.
You can solve most problems by yourself. If you need additional help, the Brother Solutions
Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com.
If you are having difficulty with your machine
Printing
Difficulty
Suggestions
No printout
Check the interface cable on both the machine and your computer. (See the Quick
Setup Guide.)
Check that the machine is plugged in and that the On/Off key is on.
One or more ink cartridges are empty. (See Replacing the ink
cartridges on page 102.)
Check to see if the LCD is showing an error message. (See Error
messages on page 95.)
Check that the correct printer driver has been installed and chosen.
Make sure the machine is online. Click Start and then Printers and Faxes. Rightclick and choose ‘Brother MFC-XXXX’ (where XXXX is your model name), and
make sure that ‘Use Printer Offline’ is unchecked.
Poor printing quality
Check the print quality. (See Checking the print quality on page 107.)
Make sure the Printer Driver or Paper Type setting in the menu matches the type
of paper you are using. (See Printing for Windows ® or Printing and Faxing for
Macintosh® in the Software User's Guide on the CD-ROM and Paper
Type on page 19.)
Make sure that your ink cartridges are fresh. The following may cause ink to clog:
„ The expiration date written on the cartridge package has passed. (Cartridges
stay usable for up to two years if kept in their original packaging.)
„ The ink cartridge was in your machine over six months.
„ The ink cartridge may not have been stored properly before use.
Try using the recommended types of paper. (See Acceptable paper and other
media on page 9.)
The recommended environment for your machine is between 68° F to 91° F
(20° C to 33° C).
90
B
Troubleshooting and Routine Maintenance
Printing (Continued)
Difficulty
Suggestions
White horizontal lines appear in
text or graphics.
Clean the print head. (See Cleaning the print head on page 106.)
Try using the recommended types of paper. (See Acceptable paper and other
media on page 9.)
The machine prints blank pages.
Clean the print head. (See Cleaning the print head on page 106.)
Characters and lines are stacked.
Check the printing alignment. (See Checking the print alignment on page 108.)
Printed text or images are skewed.
Make sure the paper is loaded properly in the paper tray and the paper side guide
is adjusted correctly. (See Loading paper and other media on page 13.)
Make sure the Lower Jam Clear Cover is set properly.
Smudged stain at the top center of
the printed page.
Make sure the paper is not too thick or curled. (See Acceptable paper and other
media on page 9.)
Printing appears dirty or ink seems
to run.
Make sure you are using the proper types of paper. (See Acceptable paper and
other media on page 9.) Don't handle the paper until the ink is dry.
Stains appear on the reverse side
or at the bottom of the page.
Make sure the printer platen is not dirty with ink. (See Cleaning the machine printer
platen on page 105.)
Make sure you are using the paper support flap. (See Loading paper and other
media on page 13.)
There are some dense lines.
Check Reverse Order in the Basic tab of the printer driver.
The printouts are wrinkled.
In the printer driver Basic tab, click the Settings, and uncheck the
Bi-Directional Printing.
Cannot perform ‘2 in 1 or 4 in 1’
printing.
Check that the paper size setting in the application and in the printer driver are the
same.
Print speed is too slow.
Try changing the printer driver setting. The highest resolution needs longer data
processing, sending and printing time. Try the other quality settings in the printer
driver Basic tab. Also, click the Settings tab, and make sure you uncheck
Color Enhancement (True2Life®).
Turn the borderless feature off. Borderless printing is slower than normal printing.
(See Printing for Windows® or Printing and Faxing for Macintosh® in the Software
User's Guide on the CD-ROM.)
Machine feeds multiple pages
Make sure the paper is loaded properly in the paper tray. (See Loading paper and
other media on page 13.)
Check that more than two types of paper are not loaded in the paper tray at any
one time.
Printed pages are not stacked
neatly.
Make sure you are using the paper support flap. (See Loading paper and other
media on page 13.)
Printed pages double-feed and
cause a paper jam.
Close the output paper tray cover and slide it forward, then push the paper tray
firmly back into the machine. While holding the paper tray in place, pull out the
paper support until it clicks and unfold the paper support flap. (See the illustrations
in Loading paper and other media on page 14.)
Machine does not print from Paint
Brush.
Try setting the Display setting to ‘256 colors.’
Machine does not print from Adobe
Illustrator.
Try to reduce the print resolution. (See Printing for Windows® or Printing and
The machine cannot print full
pages of a document.
Out of Memory message
occurs.
Faxing for Macintosh® in the Software User's Guide on the CD-ROM.)
Reduce the printing resolution. (See Printing for Windows® or Printing and Faxing
for Macintosh® in the Software User's Guide on the CD-ROM.)
Reduce the complexity of your document and try again. Reduce the graphic
quality or the number of font sizes within your application software.
91
Printing Received Faxes
Difficulty
Suggestions
Condensed print and white streaks
across the page or the top and
bottom of sentences are cut off.
You probably had a bad connection, with static or interference on the telephone
line. Ask the other party to send the fax again.
Vertical black lines when receiving.
The sender's scanner may be dirty. Ask the sender to make a copy to see if the
problem is with the sending machine. Try receiving from another fax machine.
Received color fax prints only in
black and white.
Replace the color ink cartridges that are empty or nearly empty, and then ask the
other person to send the color fax again. (See Replacing the ink
cartridges on page 102.)
Left and Right margins are cut off or
a single page is printed on two
pages.
Turn on Auto Reduction. (See Printing a reduced incoming fax on page 38.)
Phone Line or Connections
Difficulty
Suggestions
Dialing does not work. (No dial
tone)
Check that the machine is plugged in and switched on.
Check all line cord connections.
(Canada only) Change Tone/Pulse setting. (See Quick Setup Guide.)
Send a fax manually and wait to hear fax receiving tone before pressing
Black Start or Color Start. (See Sending a fax manually on page 33.)
The machine does not answer
when called.
Make sure the machine is in the correct receiving mode for your setup. (See
Receive modes on page 34.) Check for a dial tone. If possible, call your machine
to hear it answer. If there is still no answer, check the telephone line cord
connection. If there is no ringing when you call your machine, ask your telephone
company to check the line.
Receiving Faxes
Difficulty
Suggestions
Cannot receive a fax
Check all line cord connections.
Make sure the machine is in the correct receiving mode for your setup. (See
Receive modes on page 34.)
If you often have interference on the phone line, try changing the menu setting of
Compatibility to Basic or Normal. (See Phone line interference on page 101.)
92
Troubleshooting and Routine Maintenance
Sending Faxes
Difficulty
Suggestions
Cannot send a fax
Check all line cord connections.
Make sure that the Fax
key is illuminated. (See Entering Fax
mode on page 28.)
Ask the other party to check that the receiving machine has paper.
Print the Transmission Verification Report and check for an error. (See
Reports on page 66.)
Make sure the panel cover is completely closed.
Transmission Verification Report
says ‘Result:NG’ or
‘Result:ERROR’.
There is probably temporary noise or static on the line. Try sending the fax again.
If you send a PC FAX message and get ‘Result:NG’ on the Transmission
Verification Report, your machine may be out of memory. If the problem continues,
ask the telephone company to check your phone line.
If you often get transmission errors due to possible interference on the phone line,
try changing the menu setting of Compatibility to Basic. (See Phone line
interference on page 101.)
Poor fax send quality.
Try changing your resolution to Fine or S.Fine. Make a copy to check your
machine's scanner operation. If the copy quality is not good, clean the scanner.
(See Cleaning the scanner on page 105.)
Vertical black lines when sending.
If the copy you made shows the same problem, clean the scanner. (See Cleaning
the scanner on page 105.)
Handling Incoming Calls
Difficulty
Suggestions
The machine ‘Hears’ a voice as a
CNG Tone.
If Easy Receive is set to on, your machine is more sensitive to sounds. It may
mistakenly interpret certain voices or music on the line as a fax machine calling
and respond with fax receiving tones. Deactivate the machine by pressing
Stop/Exit. Try avoiding this problem by turning Easy Receive to off. (See Easy
Receive on page 37.)
Sending a fax call to the machine.
If you answered at the machine, press Black Start and hang up at once. If you
answered on an external or extension phone, press your Fax Receive Code
(default setting is l51). When your machine answers, hang up.
Custom features on a single line.
If you have Call Waiting, Call Waiting/Caller ID, Voice Mail, an alarm system or
other custom feature on a single phone line with your machine, it may create a
problem sending or receiving faxes.
For example: If you subscribe to Call Waiting or some other custom service and
its signal comes through the line while your machine is sending or receiving a fax,
the signal can temporarily interrupt or disrupt the faxes. Brother's ECM feature
should help overcome this problem. This condition is related to the telephone
system industry and is common to all devices that send and receive information
on a single, shared line with custom features. If avoiding a slight interruption is
crucial to your business, a separate phone line with no custom features is
recommended.
93
Menu Setting Difficulty
Difficulty
Suggestions
The machine beeps when you try to
access the Setup Receive menu.
If the Fax
key is not illuminated, press it to turn on Fax mode. The Setup
Receive setting is available only when the machine is in Fax mode.
Copying Difficulty
Difficulty
Cannot make a copy
Suggestions
Make sure that the Copy
key is illuminated. (See Entering Copy
mode on page 70.)
Make sure the panel cover is completely closed.
Vertical streaks appear in copies
If you see vertical streaks on copies, clean the scanner. (See Cleaning the
scanner on page 105.)
Scanning Difficulty (MFC-3360C only)
Difficulty
Suggestions
Cannot scan
Make sure the panel cover is completely closed.
TWAIN/WIA errors appear while
scanning.
Make sure the Brother TWAIN/WIA driver is chosen as the primary source. In
®
PaperPort SE with OCR, click File, Scan and choose the Brother TWAIN/WIA
driver.
Software Difficulty
Difficulty
Suggestions
Cannot install software or print
Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair
and reinstall the software.
‘Device Busy’
Make sure the machine is not showing an error message on the LCD.
94
Troubleshooting and Routine Maintenance
Error messages
B
As with any sophisticated office product, errors may occur. If this happens, your machine identifies
the error and shows an error message. The most common error messages are shown below.
You can correct most errors by yourself. If you need more help, the Brother Solutions Center offers
latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com.
Error Message
Cause
Change Unable XX The machine has a mechanical
problem.
Clean Unable XX
—OR—
A foreign objects such as a clip or
ripped paper is in the machine.
Action
Open the upper jam clear cover and remove any
foreign objects inside the machine.
(MFC-3360C and FAX-1860C) If the error
message continues, see Transferring your faxes
or Fax Journal report on page 98 before
disconnecting the machine so you will not lose
any important messages. Then, disconnect the
machine from the power for several minutes and
then reconnect it.
(FAX-1960C) Disconnect the machine from the
power for several minutes, then reconnect it.
(The machine can be turned off for
approximately 24 hours without losing faxes
stored in the memory.)
Comm.Error
Poor phone line quality caused a
communication error.
Send the fax again or connect the machine to
another telephone line. If the problem continues,
call the telephone company and ask them to
check your phone line.
Cover Open
The Upper Jam Clear Cover is not
closed completely.
Open the Upper Jam Clear Cover and then close
it again.
The ink cartridge cover is not
closed completely.
Firmly close the ink cartridge cover until it clicks.
Close all covers
Data Remaining Print data is left in the machine's
memory.
Re-start printing from your computer.
Print data is left in the machine's
memory. The USB cable was
unplugged while the computer was
sending the data to the machine.
Press Stop/Exit. The machine will cancel the
job and clear it from the memory. Try to print
again.
Disconnected
The other person or other person's
fax machine stopped the call.
Try to send or receive again.
Document Jam
The document was not inserted or
fed properly, or the document
scanned from the ADF was too
long.
See Using the ADF on page 8.
The panel cover is open.
Close the panel cover and press Stop/Exit.
See Document jam on page 98.
95
Error Message
Cause
Action
DR Mode in Use The machine is set to Distinctive
Ring mode. You cannot change the
Receive Mode from Manual to
another mode.
Set Distinctive Ring to off. (See Turning off
Distinctive Ring on page 43.)
High Temperature The print head is too warm.
Allow the machine to cool down.
Init Unable XX The machine has a mechanical
problem.
Open the upper jam clear cover and remove any
foreign objects inside the machine.
—OR—
A foreign objects such as a clip or
ripped paper is in the machine.
(MFC-3360C and FAX-1860C) If the error
message continues, see Transferring your faxes
or Fax Journal report on page 98 before
disconnecting the machine so you will not lose
any important messages. Then, disconnect the
machine from the power for several minutes and
then reconnect it.
(FAX-1960C) Disconnect the machine from the
power for several minutes, then reconnect it.
(The machine can be turned off for
approximately 24 hours without losing faxes
stored in the memory.)
Ink Empty XX
One or more of the ink cartridges is
empty. The machine will stop all
print operations. While memory is
available, black and white faxes will
be stored in the memory. If a
sending machine has a color fax,
the machine's ‘handshake’ will ask
that the fax be sent as black and
white. If the sending machine has
the ability to convert it, the color fax
will be stored in the memory as a
black and white fax.
Replace the ink cartridges. (See Replacing the
ink cartridges on page 102.)
Low Temperature
The print head is too cold.
Allow the machine to warm up.
Near Empty XX
One or more of the ink cartridges
are running out of ink. If a sending
machine has a color fax, the
machine's ‘handshake’ will ask that
the fax be sent as black and white.
If the sending machine has the
ability to convert it, the color fax will
be received into memory as a black
and white fax.
Order a new ink cartridge. (See Ordering
accessories and supplies on page iii.)
No Caller ID
There is no incoming call history.
You did not receive calls or you
have not subscribed to the Caller ID
service from your telephone
company.
If you want to use the Caller ID feature call your
telephone company. (See Caller ID on page 44.)
No Cartridge
An ink cartridge is not installed
properly.
Take out the ink cartridge and put it in again
seating it properly. (See Replacing the ink
cartridges on page 102.)
96
Troubleshooting and Routine Maintenance
Error Message
Cause
Action
No Paper Fed
The machine is out of paper or
paper is not properly loaded in the
paper tray.
Do one of the following:
„ Refill the paper in the paper tray, and then
press Black Start or Color Start.
„ Remove the paper and load it again and then
press Black Start or Color Start.
The paper is jammed in the machine. See Printer jam or paper jam on page 99.
No Response/Busy The number you dialed does not
answer or is busy.
Verify the number and try again.
Not Registered You tried to access a One-Touch or
Speed Dial number that is not
programmed.
Set up the One-Touch or Speed Dial number.
(See Storing Speed-Dial numbers on page 52.)
Out of Memory
The machine's memory is full.
Fax sending or copy operation in progress
„ Press Stop/Exit and wait until the other
operations in progress finish and then try
again.
„ Clear the data from the memory. To gain extra
memory, you can turn off Fax Storage.
(See Turning off Remote Fax
Options on page 60.)
„ Print the faxes that are in the memory. (See
Printing a fax from the memory on page 39.)
Printing operation in progress
Reduce print resolution. (For details, see
Printing for Windows® or Printing and Faxing for
Macintosh® in the Software User's Guide on the
CD-ROM.)
Paper Jam
Paper is jammed in the machine.
Open the upper and lower jam clear covers (at
the back of the machine) and remove the
jammed paper. (See Printer jam or paper
jam on page 99.)
Print Unable XX
The machine has a mechanical
problem.
Open the upper jam clear cover and remove any
foreign objects inside the machine.
—OR—
(MFC-3360C and FAX-1860C) If the error
message continues, see Transferring your faxes
or Fax Journal report on page 98 before
disconnecting the machine so you will not lose
any important messages. Then, disconnect the
machine from the power for several minutes and
then reconnect it.
Scan Unable XX
Tel Disabled
(FAX-1960C only)
A foreign objects such as a clip or
ripped paper is in the machine.
(FAX-1960C) Disconnect the machine from the
power for several minutes, then reconnect it.
(The machine can be turned off for
approximately 24 hours without losing faxes
stored in the memory.)
Wrong Paper Size Paper is not the correct size.
Load the correct size of paper (Letter, Legal or
A4), and then press Black Start or Color Start.
97
Transferring your faxes or Fax
Journal report
Transferring Fax Journal report to
another fax machine
If you have not set up your Station ID, you
cannot enter fax transfer mode.
If the LCD shows:
„ Change Unable XX
„ Clean Unable XX
„ Init Unable XX
„ Print Unable XX
„ Scan Unable XX
„ Tel Disabled
a
b
Press Menu 9, 0, 2.
c
Press Black Start.
Enter the fax number to which the Fax
Journal report will be forwarded.
Document jam
we recommend transferring your faxes to
another fax machine. (See Transferring faxes
to another fax machine on page 98.)
Document is jammed inside the front
of the machine
Note
If there is an error message on the
machine's LCD, after the faxes have been
transferred, disconnect the machine from
the power source for several minutes, and
then reconnect it.
a
Take out any paper from the ADF that is
not jammed.
b
Pull the jammed document (1) out
toward the front of the machine.
B
1
If you have not set up your Station ID, you
cannot enter fax transfer mode.
a
Press Stop/Exit to interrupt the error
temporarily.
b
c
Press Menu, 9, 0, 1.
Do one of the following:
„ If the LCD shows No Data, there
are no faxes left in the machine's
memory.
Press Stop/Exit.
„ If the LCD shows Enter Fax No.,
enter the fax number to which faxes
will be forwarded.
d
98
Press Black Start.
B
Documents can jam if they are not inserted or
fed properly, or if they are too long. Follow the
steps below to clear a document jam.
You can also transfer the Fax Journal report
to see if there are any faxes you need to
transfer. (See Transferring Fax Journal report
to another fax machine on page 98.)
Transferring faxes to another fax
machine
B
B
c
Press Stop/Exit.
B
Troubleshooting and Routine Maintenance
Document is jammed inside the panel
cover
a
Take out any paper from the ADF that is
not jammed.
b
c
Open the panel cover.
Printer jam or paper jam
B
B
Take out the jammed paper depending on
where it is jammed in the machine.
a
Pull the paper tray (1) out of the machine.
Pull the jammed document out.
1
b
Pull out the jammed paper (1).
1
d
e
Close the panel cover.
Press Stop/Exit.
c
Reset the machine by opening the
Upper Jam Clear Cover and then
closing it.
„ If you cannot remove the jammed paper
from the front of the machine, or the
error message still appears on the LCD
after you have removed the jammed
paper, please go to the next step.
99
d
Remove the Lower Jam Clear Cover (1)
from the back of the machine. Pull the
jammed paper out of the machine.
f
Open the Upper Jam Clear Cover (1).
Make sure that there is no jammed
paper left in the corners of the machine.
1
1
Note
If the paper is jammed under the print
head, unplug the machine from the power
source, and then move the print head to
take out the paper.
e
100
g
Close the Upper Jam Clear Cover.
h
Push the paper tray firmly back into the
machine. While holding the paper tray in
place, pull out the paper support until it
clicks and unfold the paper support flap.
(See the illustrations in Loading paper
and other media on page 13.)
Put the Lower Jam Clear Cover back on.
Make sure the cover is set properly.
Troubleshooting and Routine Maintenance
Dial Tone
Setting the dial tone to Detection will shorten
the dial detect pause.
a
Do one of the following:
„ (MFC-3360C and FAX-1960C)
Press Menu, 0, 5.
„ (FAX-1860C)
Press Menu, 0, 4.
b
Press a or b to choose Detection or
No Detection.
Press OK.
c
Press Stop/Exit.
B
Phone line interference
B
If you are having problems sending or
receiving a fax due to possible interference
on the phone line, we recommend that you
adjust the Equalization for compatibility to
reduce the modem speed for fax operations.
a
b
Press Menu, 2, 0, 2.
Press a or b to choose Normal,
Basic (or High).
„ Basic reduces the modem speed to
9,600 bps. Unless interference is a
recurring problem on your phone
line, you may prefer to use it only
when needed.
„ Normal sets the modem speed at
14,400 bps.
„ High ssets the modern speed at
33,600 bps. (Default)
Press OK.
c
Press Stop/Exit.
Note
When you change the compatibility to
Basic, the ECM feature is only available
for color fax sending.
101
Routine maintenance
Replacing the ink cartridges
B
B
Your machine is equipped with an ink dot
counter. The ink dot counter automatically
monitors the level of ink in each of the 4
cartridges. When the machine detects an ink
cartridge is running out of ink, the machine
will tell you with a message on the LCD.
The LCD will tell you which ink cartridge is low
or needs replacing. Be sure to follow the LCD
prompts to replace the ink cartridges in the
correct order.
Even though the machine tells you that an ink
cartridge is empty, there will be a small
amount of ink left in the ink cartridge. It is
necessary to keep some ink in the ink
cartridge to prevent air from drying out and
damaging the print head assembly.
a
Open the ink cartridge cover.
If one or more ink cartridges are empty,
for example Black, the LCD shows
Ink Empty Black and
Replace Ink.
b
Pull the lock release lever down and
take out the ink cartridge for the color
shown on the LCD.
c
Open the new ink cartridge bag for the
color shown on the LCD, and then take
out the ink cartridge.
d
Remove the protective yellow cap (1).
1
Improper Setup
DO NOT touch the area shown in the
illustration below.
Note
If the protective yellow cap comes off
when you open the bag, the cartridge will
not be damaged.
102
Troubleshooting and Routine Maintenance
e
Each color has its own correct position.
Insert the ink cartridge in the direction of
the arrow on the label.
M
f
g
WARNING
If ink gets in your eyes, wash them out with
water at once and call a doctor if you are
concerned.
brother
XXXX
Lift each lock release lever and gently
push it until it clicks, and then close the
ink cartridge cover.
If you replaced an ink cartridge, the LCD
may ask you to verify that it was a brand
new one. (For example,
Did You Change Blck?) For each
new cartridge you installed, press 1
(Yes) to automatically reset the ink dot
counter for that color. If the ink cartridge
you installed is not a brand new one, be
sure to press 2 (No).
If you wait until the LCD shows
Near Empty XX or Ink Empty XX,
the machine will automatically reset the
ink dot counter.
Note
If the LCD shows No Cartridge after
you install the ink cartridges, check that
the ink cartridges are installed properly.
CAUTION
Brother strongly recommends that you do
not refill the ink cartridges provided with
your machine. We also strongly
recommend that you continue to use only
Genuine Brother Brand replacement ink
cartridges. Use or attempted use of
potentially incompatible ink and/or
cartridges in the Brother machine may
cause damage to the machine and/or may
result in unsatisfactory print quality. Our
warranty coverage does not apply to any
problem that is caused by the use of
unauthorized third party ink and/or
cartridges. To protect your investment and
obtain premium performance from the
Brother machine, we strongly recommend
the use of Genuine Brother Supplies.
DO NOT take out ink cartridges if you do
not need to replace them. If you do so, it
may reduce the ink quantity and the
machine will not know the quantity of ink left
in the cartridge.
DO NOT touch the cartridge insertion slots.
If you do so, the ink may stain your skin.
If ink stains your skin or clothing, wash with
soap or detergent at once.
If you mix the colors by installing an ink
cartridge in the wrong position, clean the
print head several times after correcting the
cartridge installation.
103
Clean the outside of the machine as
follows:
Once you open an ink cartridge, install it in
the machine and use it up within six months
of installation. Use unopened ink cartridges
by the expiration date written on the
cartridge package.
a
Pull the paper tray (1) completely out of
the machine.
DO NOT dismantle or tamper with the ink
cartridge; this can cause the ink to leak out
of the cartridge.
1
Cleaning the outside of the
machine
CAUTION
B
b
Wipe the outside of the machine with a
soft cloth to remove dust.
c
Remove anything that is stuck inside the
paper tray.
Use neutral detergents. Cleaning with
volatile liquids such as thinner or benzine
will damage the outside surface of the
machine.
DO NOT use cleaning materials that
contain ammonia.
DO NOT use isopropyl alcohol to remove
dirt from the control panel. It may crack the
panel.
104
B
Troubleshooting and Routine Maintenance
d
Cleaning the machine printer
platen
Lift the output paper tray cover and wipe
the inside and outside of the paper tray
with a soft cloth to remove dust.
B
WARNING
Unplug the machine from the AC power
outlet before cleaning the printer platen (1).
e
If ink is scattered on or around the printer
platen, wipe it off with a soft, dry, lint-free
cloth.
Close the output paper tray cover and
put the paper tray firmly back in the
machine.
Cleaning the scanner
a
Unplug the machine, open the panel
cover (1). Clean the white bar (2) and
the glass strip (3) with isopropyl alcohol
on a soft lint-free cloth.
B
1
1
a
Clean the machine printer platen (1).
2
3
105
Cleaning the paper pick-up
roller
a
Pull the paper tray completely out of the
machine.
b
Unplug the machine from the AC power
outlet and remove the Lower Jam Clear
Cover (1).
Cleaning the print head
B
To ensure good print quality, the machine will
regularly clean the print head. You can start
the cleaning process manually if needed.
Clean the print head and ink cartridges if you
get a horizontal line in the text or graphics on
your printed pages. You can clean Black only,
three colors at a time
(Yellow/Cyan/Magenta), or all four colors at
once.
Cleaning the print head consumes ink.
Cleaning too often uses ink unnecessarily.
CAUTION
DO NOT touch the print head. Touching the
print head may cause permanent damage
and may void the print head's warranty.
1
c
Clean the Paper Pick-up Roller (1) with
isopropyl alcohol on a cotton swab.
1
a
b
c
Press Ink.
Press a or b to choose Cleaning.
Press OK.
Press a or b to choose Black, Color
or All.
Press OK.
The machine cleans the print head.
When cleaning is finished, the machine
will go back to standby mode
automatically.
Note
If you clean the print head at least five
times and the print has not improved, call
Brother Customer Service. (See Brother
numbers on page i.)
d
Put the Lower Jam Clear Cover back on.
Make sure the cover is set properly.
e
Put the paper tray firmly back in the
machine.
f
Re-connect the power cord.
106
B
Troubleshooting and Routine Maintenance
Checking the print quality
B
h
If faded or streaked colors and text appear on
your output, some of the nozzles may be
clogged. You can check this by printing the
Print Quality Check Sheet and looking at the
nozzle check pattern.
a
b
c
Press a or b to choose
Print Quality.
Press OK.
d
Press Color Start.
The machine begins printing the Print
Quality Check Sheet.
e
Check the quality of the four color blocks
on the sheet.
Is Quality OK?
1.Yes 2.No
f
Start Cleaning?
1.Yes 2.No
Press 1 (Yes).
The machine starts cleaning the print
head.
Press Ink.
Press a or b to choose Test Print.
Press OK.
Do one of the following:
„ If all lines are clear and visible, press
1 to choose Yes.
Press Stop/Exit.
„ If you can see missing short lines as
shown below, press 2 to choose No.
OK
The LCD asks you if you want to start
cleaning.
i
After cleaning is finished, press
Color Start.
The machine starts printing the Print
Quality Check Sheet again and then
returns to e.
j
Press Stop/Exit.
If you repeat this procedure at least five
times and the print quality is still poor,
replace the ink cartridge for the clogged
color.
After replacing the ink cartridge, check
the print quality. If the problem still
exists, repeat the cleaning and test print
procedures at least five times for the
new ink cartridge. If ink is still missing,
call Brother Customer Service. (See
Brother numbers on page i.)
CAUTION
DO NOT touch the print head. Touching the
print head may cause permanent damage
and may void the print head's warranty.
Poor
Note
g
The LCD asks you if the print quality is
OK for black and three colors.
i
Black OK?
1.Yes 2.No
Press 1 (Yes) or 2 (No).
When a print head
nozzle is clogged
the printed sample
looks like this.
After the print head
nozzle is cleaned,
the horizontal lines
are gone.
107
Checking the print alignment
You may need to adjust the print alignment
after transporting the machine if your printed
text becomes blurred or images become
faded.
a
b
Press Ink.
B
Checking the ink volume
You can check the ink that is left in the
cartridge.
a
b
Press a or b to choose Test Print.
Press OK.
c
Press a or b to choose Alignment.
Press OK.
d
Press Black Start or Color Start.
The machine starts printing the
Alignment Check Sheet.
Press Ink.
Press a or b to choose Ink Volume.
Press OK.
The LCD shows the ink volume.
Ink Volume
e
BK:-nnnonnn+ e
c
Press a or b to choose the color you
want to check.
d
Press Stop/Exit.
Is Alignment OK?
Note
1.Yes 2.No
e
Check the 600 dpi and 1200 dpi test
prints to see if number 5 most closely
matches number 0.
„ If the number 5 sample of both the
600 dpi and 1200 dpi are the best
matches, press 1 (Yes) to finish
Alignment Check, and go to step h.
„ If another test print number is a
better match for either 600 dpi or
1200 dpi, press 2 (No) to choose it.
f
For 600 dpi, press the number of the test
print that most closely matches the
number 0 sample (1-8).
600dpi Adjust
Select Best # 5
g
For 1200 dpi, press the number of the
test print that most closely matches the
number 0 sample (1-8).
1200dpi Adjust
Select Best # 5
h
108
Press Stop/Exit.
You can check the ink volume from your
computer. (See Printing for Windows® or
Printing and Faxing for Macintosh ® in the
Software User's Guide on the CD-ROM.)
B
Troubleshooting and Routine Maintenance
Machine Information
Checking the serial number
You can see the machine’s serial number on
the LCD.
a
Press Menu, 5, 1.
B
Packing and shipping
the machine
When you transport the machine, use the
packing materials that came with your
machine. If you do not pack the machine
properly, you could void your warranty.
CAUTION
1.Serial No.
b
Press OK.
XXXXXXXXX
c
Press Stop/Exit.
B
B
It is important to allow the machine to ‘park’
the print head after a print job. Listen
carefully to the machine before unplugging
it to make sure that all mechanical noise
has stopped. Not allowing the machine to
finish this parking process may lead to print
problems and possible damage to the print
head.
a
b
Open the ink cartridge cover.
c
Install the yellow protective part, lift each
lock release lever and push it until it
clicks, and then close the ink cartridge
cover.
Pull the lock release levers down and
take out all the ink cartridges.
109
CAUTION
If you are not able to find the yellow
protective part, DO NOT remove the ink
cartridges before shipping. It is essential
that the machine be shipped with either the
yellow protective part or the ink cartridges
in position. Shipping without them will
cause damage to your machine and may
void your warranty.
d
Unplug the machine from the telephone
wall jack and take the telephone line
cord out of the machine.
e
Unplug the machine from the AC power
outlet.
f
Unplug the interface cable from the
machine, if it is connected.
g
If your machine has a handset, remove
it and the handset curled cord.
h
Wrap the machine in the bag and put it
in the original carton with the original
packing material.
i
Pack the printed materials and
additional parts in the original carton as
shown below. Do NOT pack the used ink
cartridges in the carton.
1
2
1
FAX-1960C only
2
MFC-3360C and FAX-1860C
3
MFC-3360C only
3
Note
If you are returning your machine to
Brother as part of the Exchange Service,
pack only the machine. Keep all separate
parts and printed materials to use with
your ‘Exchange’ machine.
j
110
Close the carton and tape it shut.
C
Menu and Features
On-screen
programming
Memory storage
C
Your machine is designed to be easy to use
with LCD on-screen programming using the
menu keys. User-friendly programming helps
you take full advantage of all the menu
selections your machine has to offer.
C
Even if there is a power failure, you will not
lose your menu settings because they are
stored permanently. Temporary settings
(such as Contrast, Overseas mode, and so
on) will be lost. You may have to reset the
date and time.
Note
Since your programming is done on the LCD,
we have created step-by-step on-screen
instructions to help you program your
machine. All you need to do is follow the
instructions as they guide you through the
menu selections and programming options.
Menu table
C
During a power failure, the FAX-1960C
will retain messages that are in the
memory for approximately 24 hours.
C
You can program your machine without the
User’s Guide by using the menu table that
begins on page 113. These pages list the
menu selections and options.
Press Menu followed by the menu numbers
to program your machine.
For example, to set beeper volume to Low.
a
b
c
Press Menu, 1, 4, 2.
Press a or b to choose Low.
Press OK.
111
Menu keys
To access the menu mode:
C
a
b
Press Menu.
Choose an option.
„ Press 1 for General Setup menu.
„ Press 2 for Fax menu.
„ Press 3 for Copy menu.
Access the menu.
„ Press 0 for Initial Setup.
Go to the next menu level.
You can scroll more quickly through
each menu level by pressing a or b for
the direction you want.
Accept an option.
Go back to the previous menu
level.
Delete an incorrect letter when
you need to enter text into the
machine.
Scroll through the current menu
level.
Go back to the previous menu
level.
Exit the menu.
112
c
Press OK when that option appears on
the LCD.
The LCD will then show the next menu
level.
d
Press a or b to scroll to your next menu
selection.
e
Press OK.
When you finish setting an option, the
LCD shows Accepted.
Menu and Features
Menu Table
C
The menu table will help you understand the menu selections and options that are found in the
machine's programs. The factory settings are shown in Bold with an asterisk.
Choose & OK
Choose & OK
to accept
to exit
Main Menu
Submenu
Menu Selections
Options
Descriptions
Page
1.General
Setup
1.Mode Timer
—
0 Sec* (FAX-1860C
and FAX-1960C)
Sets the time to return to
Fax mode.
19
Sets the type of paper in
the paper tray.
19
Sets the size of the paper
in the paper tray.
20
Adjusts the ring volume.
20
Adjusts the volume level of
the beeper.
20
30 Sec*
(MFC-3360C)
1 Min
2 Mins
5 Mins
Off
2.Paper Type
—
Plain Paper*
Inkjet Paper
Brother Photo
Other Photo
Transparency
3.Paper Size
—
Letter*
Legal
A4
A5
4"x6"
4.Volume
1.Ring
Off
Low
Med*
High
2.Beeper
Off
Low*
Med
High
113
Main Menu
Submenu
Menu Selections
Options
Descriptions
Page
1.General
Setup
4.Volume
3.Speaker
Off
Adjusts the speaker
volume.
20
Adjusts the handset
volume.
21
For the hearing-impaired,
you can set the volume to
the Vol Amplify:On
setting on a permanent or
temporary basis.
22
Changes for Daylight
Savings Time
automatically.
22
Customizes the On/Off
key to receive faxes even
in off mode.
18
Adjusts the contrast of the
LCD.
22
Adjusts the Echo Control
level if you hear an echo
when using the cordless
handset.
See
Digital
Cordless
Handset
User’s
Guide
Sets the number of rings
before the machine
answers in Fax Only or
Fax/Tel mode.
37
Sets the number of rings
before the machine
answers in Fax Only,
Fax/Tel or MC:Msg Ctr
mode.
37
Costs saving feature: the
machine rings 2 times if
there are messages and 4
times if there are no
messages, so you can
hang up and not pay for
the call.
58
(Continued)
Low
(Continued)
Med*
High
5.Auto Daylight
4.Handset
(MFC-3360C and
FAX-1860C)
Low*
5.Volume Amplify
(MFC-3360C and
FAX-1860C)
On (Permanent/
Temporary)
—
On
High
Off*
Off*
6.On/Off
Setting
—
7.LCD Contrast
—
8.Echo
Control
—
Fax Receive:On
Fax Receive:Off*
Light
Dark*
level 1*
level 2
level 3
level 4
2.Fax
1.Setup Receive
1.Ring Delay
00
(In Fax mode only)
(MFC-3360C and
FAX-1860C)
01
02
03
04*
1.Ring Delay
(FAX-1960C only)
Ring Delay
20 Sec*
04
03
02
01
00
Toll Saver
On
Off*
114
Menu and Features
Main Menu
Submenu
Menu Selections
Options
Descriptions
Page
2.Fax
1.Setup Receive
2.F/T Ring Time
20 Sec*
37
(Continued)
(In Fax mode only)
30 Sec
Sets the pseudo/doublering time in Fax/Tel mode.
(Continued)
40 Sec
Receives fax messages
without pressing Start.
37
Allows you to answer all
calls at an extension or
external phone and use
codes to turn the machine
on or off. You can
personalize these codes.
49
Cuts the size of incoming
faxes.
38
70 Sec
3.Easy Receive
On*
Semi
Off
4.Remote Codes
On* (l51, #51)
Off
5.Auto Reduction
On*
6.Polling RX
—
Sets up your machine to
poll another fax machine.
67
1.Contrast
Auto*
Changes the lightness or
darkness of faxes you
send.
30
Sets the default resolution
for outgoing faxes.
30
Off
2.Setup Send
(In Fax mode only)
Light
Dark
2.Fax Resolution
Standard*
Fine
S.Fine
Photo
3.Delayed Fax
—
Set the time of day in
24-hour format that the
delayed faxes will be sent.
32
4.Batch TX
On
Combines delayed faxes
to the same fax number at
the same time of day into
one transmission.
32
Sends a fax without using
the memory.
31
Sets up the document on
your machine to be
retrieved by another fax
machine.
68
If you are having problems
sending faxes overseas,
set this to on.
31
Off*
5.Real Time TX
Next Fax Only
Off*
On
6.Polled TX
On
Off*
7.Overseas Mode
On
Off*
115
Main Menu
Submenu
Menu Selections
Options
Descriptions
Page
2.Fax
3.Set
Quick-Dial
1.One-Touch Dial
—
Stores One-Touch Dial
numbers, so you can dial
by pressing only a few
keys (and Start).
50
2.Speed-Dial
—
Stores Speed-Dial
numbers, so you can dial
by pressing only a few
keys (and Start).
52
3.Setup Groups
—
Sets up a Group number
for Broadcasting.
53
1.Transmission
On
Sets initial setup for
Transmission Verification
Report and Fax Journal.
66
(Continued)
4.Report
Setting
On+Image
Off*
Off+Image
2.Journal Period
65
Off
Every 50 Faxes*
Every 6 Hours
Every 12 Hours
Every 24 Hours
Every 2 Days
Every 7 Days
5.Remote Fax
Opt
1.Fwd/Page/Store
Off*
Fax Forward
Paging
Fax Storage
Sets the machine to
forward fax messages or
to store incoming faxes in
the memory so you can
retrieve them while you are
away from your machine.
59
2.Remote Access
---l
You must set your own
code for Remote Retrieval.
61
3.Print Fax
—
Prints incoming faxes
stored in the memory.
39
6.Remaining
Jobs
—
—
Checks which jobs are in
the memory and lets you
cancel chosen jobs.
32
7.Setup Msg
Ctr
1.OGM
Msg Ctr OGM
Play/Record or erase the
outgoing message.
55
Select the maximum
length of incoming
messages.
58
Allows you to turn the
speaker volume for voice
messages as they come in
On or Off.
58
F/T OGM
(FAX-1960C)
2.ICM Max.Time
30*
60
120
180
3.ICM Rec.Monitr
On*
Off
116
Menu and Features
Main Menu
Submenu
Menu Selections
Options
Descriptions
Page
2.Fax
0.Miscellaneous
1.TX Lock
(MFC-3360C and
FAX-1860C)
—
Stops unauthorized users
from changing the
machine’s current settings.
23
1.Mem Security
(FAX-1960C only)
—
Prohibits most functions
except receiving faxes into
memory.
24
2.Compatibility
High*
Adjusts the equalization
for transmission problems.
101
Uses the Telephone
Company’s Distinctive
Ring subscriber service to
register the ring pattern
with the machine.
42
View or print a list of the
last 30 Caller IDs stored in
the memory.
44
Chooses the Copy
resolution for your type of
document.
71
Adjusts the brightness for
copies.
74
Adjusts the contrast for
copies.
75
(Continued)
Normal
Basic
3.Distinctive
Off*
Set (On)
4.Caller ID
Display#*
Print Report
3.Copy
1.Quality
—
Best
Fast
Normal*
2.Brightness
—
-nnnno+
-nnnon+
-nnonn+*
-nonnn+
-onnnn+
3.Contrast
—
-nnnno+
-nnnon+
-nnonn+*
-nonnn+
-onnnn+
117
Main Menu
Submenu
Menu Selections
Options
Descriptions
Page
3.Copy
4.Color Adjust
1.Red
R:- nnnno +
Adjusts the amount of Red
in copies.
75
(Continued)
R:- nnnon +
R:- nnonn +*
R:- nonnn +
R:- onnnn +
2.Green
G:- nnnno +
G:- nnnon +
Adjusts the amount of
Green in copies.
G:- nnonn +*
G:- nonnn +
G:- onnnn +
3.Blue
B:- nnnno +
B:- nnnon +
Adjusts the amount of Blue
in copies.
B:- nnonn +*
B:- nonnn +
B:- onnnn +
4.Print
Reports
5.Machine
Info.
118
1.Transmission
—
—
Prints a Transmission
Verification Report for your
last transmission.
65
2.Help List
—
—
Prints the Help List so you
can see at-a-glance how to
quickly program your
machine.
66
3.Quick-Dial
—
—
Lists name and numbers
stored in the One-Touch
and Speed-Dial memory,
in numerical order.
66
4.Fax Journal
—
—
Lists information about the
last incoming and outgoing
faxes. (TX means
Transmit.) (RX means
Receive.)
65
5.User Settings
—
—
Lists your settings.
66
1.Serial No.
—
—
Lets you check the serial
number of your machine.
109
Menu and Features
MFC-3360C and FAX-1960C
Main Menu
Submenu
Menu Selections
Options
Descriptions
Page
0.Initial
Setup
1.Receive Mode
(MFC-3360C)
—
Fax Only*
Choose the receive mode
that best suits your needs.
34
Choose the receive mode
that best suits your needs.
34
See
Quick
Setup
Guide
Fax/Tel
External TAD
Manual
1.Receive Mode
(FAX-1960C)
—
Fax Only*
Fax/Tel
Manual
2.Date/Time
—
—
Puts the date and time on
the LCD and in headings
of faxes you send.
3.Station ID
—
Fax:
Set your name and fax
number to appear on each
page you fax.
Name:
4.Tone/Pulse
(Canada only)
—
Tone*
5.Dial Tone
—
Detection
6.Register HS
(FAX-1960C)
—
0.Local
Language
(Canada only)
—
Main Menu
Submenu
Menu Selections
0.Initial
Setup
1.Date/Time
2.Station ID
Choose the dialing mode.
Pulse
You can shorten the dial
tone detect pause.
101
Sets the machine to
register the cordless
handset.
See
Digital
Cordless
Handset
User’s
Guide
Allows you to change the
LCD language for your
country.
See
Quick
Setup
Guide
Options
Descriptions
Page
—
—
Puts the date and time on
the LCD and in headings
of faxes you send.
—
Fax:
Set your name and fax
number to appear on each
page you fax.
See
Quick
Setup
Guide
No Detection*
English*
French
FAX-1860C
Name:
3.Tone/Pulse
(Canada only)
—
4.Dial Tone
—
Tone*
Choose the dialing mode.
Pulse
Detection
No Detection*
You can shorten the dial
tone detect pause.
101
119
Entering Text
Special characters and symbols
C
Press l, # or 0, and then press d or c to
move the cursor under the special character
or symbol you want. Then press OK to
choose it.
When you are setting certain menu
selections, such as the Station ID, you may
need to enter text into the machine. Most dial
pad keys have three or four letters printed on
keys. The keys for 0, # and l do not have
printed letters because they are used for
special characters.
By pressing the proper dial pad key
repeatedly, you can access the character you
want.
Press
Key
one
time
two
times
three
times
four
times
2
A
B
C
2
3
D
E
F
3
4
G
H
I
4
5
J
K
L
5
6
M
N
O
6
7
P
Q
R
S
8
T
U
V
8
9
W
X
Y
Z
Putting spaces
C
To enter a space in a fax number, press c
once between numbers. To enter a space in
a name, press c twice between characters.
Making corrections
C
If you entered an incorrect letter and want to
change it, press d to move the cursor under
the incorrect character. Then press
Clear/Back. Re-enter the correct character.
You can also back up and insert letters.
Repeating letters
If you need to enter a letter that is on the
same key as the letter before, press c to
move the cursor to the right before you press
the key again.
120
C
Press l
for
(space) ! " # $ % & ' ( ) l
+,-./m
Press #
for
:;<=>?@[]^_
Press 0
for
ÉÀÈÊÎÇËÖ0
C
D
Specifications
D
General
D
Memory Capacity
16 MB
Memory Backup
Approx. 24 hours (FAX-1960C only)
ADF (automatic document feeder)
Up to 20 pages
Temperature: 68° F - 86° F (20° C - 30° C)
Humidity: 50% - 70%
Paper: [20 lb (80 g/m2)] Letter size
Paper Tray
100 Sheets [20 lb (80 g/m2)]
Printer Type
Ink Jet
Print Method
Black:
Piezo with 94 × 1 nozzles
Color:
Piezo with 94 × 3 nozzles
LCD (Liquid Crystal Display)
16 characters × 1 line
Power Source
AC 100 to 120V 50/60Hz
MFC-3360C and FAX-1860C
Power Consumption
Off Mode:
Average 4 W
Standby:
Average 6 W
Operating:
Average 27 W
FAX-1960C
Off Mode:
Average 7 W
Stand by:
Average 8 W
Operating:
Average 30 W
121
Dimensions
MFC-3360C and FAX-1860C
12.8 in.
(325 mm)
8.4 in.
(214 mm)
16.0 in. (407 mm)
11.5 in. (292 mm)
19.3 in. (490 mm)
FAX-1960C
12.8 in.
(325 mm)
8.0 in.
(202 mm)
16.6 in. (422 mm)
Weight
Noise
MFC-3360C and
FAX-1860C:
13.2 lb (6.0 kg)
FAX-1960C:
13.4 lb (6.1 kg)
Operating:
50 dB 1
Temperature Operating:
Humidity
1
50° F to 95° F (10 to 35° C)
Best Print Quality:
68° F to 91° F (20 to 33° C)
Operating:
20 to 80% (without condensation)
Best Print Quality:
20 to 80% (without condensation)
This depends on print conditions.
122
11.5 in. (292 mm)
19.3 in. (490 mm)
Specifications
Print media
Paper Input
D
Paper Tray
„ Paper type:
Plain paper, inkjet paper (coated paper), glossy paper 2,
transparencies 1 2 and envelopes
„ Paper size:
Letter, Legal, Executive, A4, A5, A6, JIS B5, envelopes
(commercial No.10, DL, C5, Monarch, JE4),
Photo 4" × 6", Index card and Post card 3.
Width: 3.5 in (89 mm) – 8.5 in (216 mm)
Height: 5.0 in (127 mm) – 14.0 in (356 mm)
For more details, see Paper weight, thickness and
capacity on page 12.
„ Maximum paper tray capacity: Up to 100 sheets of 20 lb
(80 g/m2) plain paper
Paper Output
Up to 50 sheets of 20 lb (80 g/m2) plain paper (face up print
delivery to the output paper tray) 2
1
Use only transparencies recommended for inkjet printing.
2
For glossy paper or transparencies, we recommend removing printed pages from the output paper tray immediately
after they exit the machine to avoid smudging.
3
See Paper type and size for each operation on page 11.
123
Fax
D
Compatibility
Coding System
Modem Speed
ITU-T Group 3
MH/MR/MMR/JPEG
Automatic Fallback
Document Size
33,600 bps
ADF Width: 3.5 in. to 8.5 in. (89 mm to 215.9 mm)
Scanning Width
Printing Width
Gray Scale
Polling Types
Contrast Control
ADF Height: 5 in. to 14 in. (127 mm to 355.6 mm)
8.2 in. (208 mm)
8.03 in. (204 mm)
256 levels
Standard, Sequential: (Black only)
Automatic/Light/Dark
Resolution
(manual setting)
„ Horizontal 203 dot/in. (8 dot/mm)
„ Vertical
Standard
98 line/in. (3.85 line/mm) (Black)
196 line/in. (7.7 line/mm) (Color)
Fine
196 line/in. (7.7 line/mm) (Black/Color)
Photo
196 line/in. (7.7 line/mm) (Black)
Superfine
Speed-Dial
One-Touch
Broadcasting
Automatic Redial
Auto Answer
Communication Source
Memory Transmission
392 line/in. (15.4 line/mm) (Black)
100 stations
10 stations
160 stations
1 time after 5 minutes
0, 1, 2, 3 or 4 rings
Public switched telephone network.
MFC-3360C: Up to 200 1/170 2 pages
FAX-1860C and FAX-1960C: Up to 250 1/300 2 pages
Out of Paper Reception
MFC-3360C: Up to 200 1/170 2 pages
FAX-1860C and FAX-1960C: Up to 250 1/300 2 pages
1
‘Pages’ refers to the ‘Brother Standard Chart No. 1’ (a typical business letter, Standard resolution, MMR code).
Specifications and printed materials are subject to change without prior notice.
2
‘Pages’ refers to the ‘ITU-T Test Chart #1’ (a typical business letter, Standard resolution, MMR code). Specifications
and printed materials are subject to change without prior notice.
124
Specifications
Message Center (FAX-1960C only)
D
Message Center
Yes
ICM Recording Time
Max. 29 minutes / Max. 99 messages
(Max. 180 secs / 1 message)
Toll Saver
Yes
OGM
Yes
Recording OGM Time
20 Secs
Digital Cordless Handset (FAX-1960C only)
Frequency
5.8 GHz
Technology
FHSS (Frequency Hopping Spread Spectrum)
Multi Handset Capability
Up to 4 handsets 1
D
Dimensions
6.06 in.
(154 mm)
1.24 in.
(31.6 mm)
1.95 in.
(49.6 mm)
Weight (including battery)
5.43 oz (154 kg)
LCD (liquid crystal display)
16-Digit, 3-Line (+1-Line for Pict), Backlit (Orange)
Charge Indicator
Yes (LED)
Full charge Time
12 hours
While in Use (TALK)
4 hours 2
6 hours 3
While Not in Use (Standby)
1
Additional purchase required
2
When Voice Enhance is set to On.
3
When Voice Enhance is set to Off.
200 hours
Battery
D
Type:
BCL-BT10
Rating:
Ni-MH 3.6 V 730 mAh
125
Copy
Color/Black
Document Size
D
Yes/Yes
ADF Width: 3.5 in. to 8.5 in. (89mm to 215.9 mm)
ADF Height: 5 in. to 14 in. (127mm to 355.6 mm)
Copy Speed
Black: Up to 18 pages/minute (Letter paper) 1
Multiple Copies
Color: Up to 16 pages/minute (Letter paper) 1
Stacks up to 99 pages
Enlarge/Reduce
Resolution
Sorts up to 99 pages (Black only)
25% to 400% (in increments of 1%)
(Black)
„ Scans up to 600×1200 dpi
„ Prints up to 1200×1200 dpi
(Color)
„ Scans up to 600×1200 dpi
„ Prints up to 600×1200 dpi
1
Based on Brother standard pattern. (Fast mode/Stack Copy) Copy speeds vary with the complexity of the document.
Scanner (MFC-3360C only)
Color/Black
TWAIN Compliant
Yes/Yes
Yes (Windows® 98/98SE/Me/2000 Professional/
XP 1/Windows®XP Professional x64 Edition)
Mac OS® X 10.2.4 or greater
WIA Compliant
Color Depth
Yes (Windows® XP 1)
36 bit color Processing (Input)
24 bit color Processing (Output)
(Actual Input: 30 bit color/Actual Output: 24 bit color
Resolution
Up to 2400 × 2400 dpi (interpolated) 2
Scanning Speed
Up to 600 × 1200 dpi (optical)
Color: up to 8.49 sec.
Black: up to 3.81 sec.
1
Document Size
(Letter size in 100 × 100 dpi)
ADF Width: 3.5 in. to 8.5 in. (89 mm to 215.9 mm)
Scanning Width
Gray Scale
ADF Height: 5 in. to 14 in. (127 mm to 355.6 mm)
8.26 in. (210 mm)
256 levels
Windows® XP in this User’s Guide includes Windows® XP Home Edition, Windows® XP Professional, and
Windows® XP Professional x64 Edition.
2
Maximum 1200 × 1200 dpi scanning when using the WIA Driver for Windows® XP.
126
D
Specifications
Printer
D
Note
You can download the free Brother Printer Driver and PC-FAX Send driver from the Brother
Solutions Center for use with the FAX-1860C and FAX-1960C. Visit us at:
http://solutions.brother.com
• Please download the printer driver first before connecting the machine to your computer
with the USB cable.
• You must use an appropriate USB cable. If you do not have one, please purchase a USB
2.0 interface cable that is no longer than 6 feet (2 meters).
• Your machine has a USB 2.0 Full-speed interface. This interface is compatible with USB
2.0 Hi-Speed; however, the maximum data transfer rate will be 12 Mbits/s. The machine
can also be connected to a computer that has a USB 1.1 interface.
• Third party USB ports are not supported for Macintosh®.
Printer Driver
Windows® 98/98SE/Me/2000 Professional and XP/
Windows®XP Professional x64 Edition driver supporting Brother
Native Compression mode and bi-directional capability
For Mac OS® X 10.2.4 or greater: Brother Ink Driver
Resolution
Up to 1200 × 6000 dpi 1
1200 × 2400 dpi
1200 × 1200 dpi
600 × 600 dpi
600 × 300 dpi
600 × 150 dpi
Print Speed
Black: Up to 25 pages/minute (Letter paper) 2
Color: Up to 20 pages/minute (Letter paper) 2
Printing Width
8.26 in. [8.5 in. (borderless) 3] 5
210 mm [216 mm (borderless) 3] 5
Disk-Based Fonts
35 TrueType
Borderless
Letter, A4, A6, Photo 4" × 6", Index Card, Photo 2L 5"×7", Post Card 4
1
Output image quality varies based on many factors including, but not limited to input image resolution and quality and
print media.
2
Based on Brother standard pattern. Letter size in draft mode.
3
When you set the Borderless feature to On.
4
See Paper type and size for each operation on page 11.
5
When printing on letter size paper.
127
Interface
D
USB
A USB 2.0 interface cable that is no longer than 6 feet
(2.0 m). 1 2
1
Your machine has a USB 2.0 interface. This interface is compatible with USB 2.0; however, the maximum data transfer
rate will be 12 Mbits/s. The machine can also be connected to a computer that has a USB 1.1 interface.
2
Third party USB ports are not supported for Macintosh®.
Computer requirements
D
Minimum System Requirements
Computer Platform Supported PC
Processor
& Operating System PC
Interface Minimum
Version
Software
Speed
Functions
USB
Windows® 1 98, 98SE Printing,
3
Operating
PC-FAXSend ,
Me
Systems
Scanning
2000
Professional
Minimum Recommended Available Hard
RAM
RAM
Disk Space
for
for
Drivers Applications
Intel® Pentium® II 32 MB
or equivalent
64 MB
128 MB 120 MB 130 MB
256 MB
128 MB 256 MB 170 MB 220 MB
XP Home
XP Professional
XP Professional
x64 Edition
AMD Opteron™
256 MB 512 MB 170 MB 220 MB
AMD Athlon™64
Intel® Xeon™
with Intel® EM64T
Intel® Pentium® 4
with Intel® EM64T
OS
Apple®
® X 10.2.4 or
Macintosh
greater
Operating
Systems
Printing,
USB 2
3
PC-FAXSend ,
Scanning
1
Microsoft® Internet Explorer 5 or
greater.
2
Third party USB ports are not
supported.
3
PC Fax supports black and white
faxing only.
128
Power PC
128 MB 256 MB 80 MB
G3/G4/G5,
Intel® Core™
Solo/Duo.
350MHz
200 MB
For the latest driver updates, access the Brother Solutions Center at
http://solutions.brother.com
Specifications
Consumable items
D
Ink
The machine uses individual Black, Yellow, Cyan and Magenta ink
cartridges that are separate from the print head assembly.
Service Life of Ink
Cartridge
The first time you install the ink cartridges the machine will use extra
ink to fill the ink delivery tubes. This is a one-time process that
enables high quality printing. Afterward, replacement ink cartridges
will print the specified number of pages.
Replacement Ink Cartridges
Standard Black - Approximately 500 pages at 5% coverage
Yellow, Cyan and Magenta - Approximately 400 pages at 5%
coverage
The above figures are based upon the following assumptions:
„ Continuous printing at a resolution of 600 × 600 dpi in normal
mode after installing new ink cartridge;
„ The printing frequency;
„ The number of pages printed;
„ Periodic, automatic, print head assembly cleaning (Your
machine will clean the print head assembly periodically. This
process will use a small amount of ink); and,
„ Ink remaining in cartridge identified as ‘empty’ (It is necessary to
leave a small amount of ink in the ink cartridge to prevent air
from drying out and damaging the print head assembly).
Replacement
Consumables
<Black> LC51BK, <Yellow> LC51Y, <Cyan> LC51C,
<Magenta>LC51M
129
E
Glossary
E
This is a comprehensive list of features and terms that appear in Brother manuals. Availability of
these features depends on the model you purchased.
ADF (automatic document feeder)
The document can be placed in the ADF
and scanned one page at a time
automatically.
Auto Reduction
Reduces the size of incoming faxes.
Automatic fax transmission
Sending a fax without picking up the
handset or pressing Hook/Hold or
Speaker Phone.
Automatic Redial
A feature that enables your machine to
redial the last fax number after five
minutes if the fax did not go through
because the line was busy.
Backup Print
Your machine prints a copy of every fax
that is received and stored in memory.This
is a safety feature so you will not lose
messages during a power failure.
Batch Transmission
(Black and white faxes only) As a cost
saving feature, all delayed faxes to the
same fax number can be sent as one
transmission.
Beeper Volume
Volume setting for the beep when you
press a key or make an error.
Brightness
Changing the Brightness makes the whole
image lighter or darker.
Broadcasting
The ability to send the same fax message
to more than one location.
Caller ID
A service purchased from the telephone
company that lets you see the number (or
name) of the party calling you.
130
CNG tones
The special tones (beeps) sent by fax
machines during automatic transmission
to tell the receiving machine that a fax
machine is calling.
Coding method
Method of coding the information
contained in the document. All fax
machines must use a minimum standard
of Modified Huffman (MH). Your machine
is capable of greater compression
methods, Modified Read (MR), Modified
Modified Read (MMR) and JPEG, if the
receiving machine has the same
capability.
Communication error (Comm. Error)
An error during fax sending or receiving,
usually caused by line noise or static.
Compatibility group
The ability of one fax unit to communicate
with another. Compatibility is assured
between ITU-T Groups.
Contrast
Setting to compensate for dark or light
documents, by making faxes or copies of
dark documents lighter and light
documents darker.
Delayed Fax
Sends your fax later at a specified time.
Distinctive Ring
A subscriber service purchased from the
telephone company that gives you
another phone number on an existing
phone line. The Brother machine uses the
new number to simulate a dedicated fax
line.
Glossary
Dual Access
Your machine can scan outgoing faxes or
scheduled jobs into memory at the same
time it is sending a fax from memory or
receiving or printing an incoming fax.
Fax/Tel
You can receive faxes and telephone
calls. Do not use this mode if you are
using a telephone answering device
(TAD).
Easy Receive
Enables your machine to respond to CNG
tones if you interrupt a fax call by
answering it.
Fine resolution
Resolution is 203 × 196 dpi. It is used for
small print and graphs.
ECM (Error Correction Mode)
Detects errors during fax transmission
and resends the pages of the fax that had
an error.
Extension phone
A telephone using the same line as your
fax but plugged into a separate wall jack.
External phone
A telephone that is plugged into the EXT
jack of your machine.
F/T Ring Time
The length of time that the Brother
machine rings a pseudo/double-ring
(when the Receive Mode setting is
Fax/Tel) to notify you to pick up a voice
call that it answered.
Fax Forwarding
Sends a fax received into the memory to
another pre-programmed fax number.
Fax Journal
Lists information about the last 200
incoming and outgoing faxes. TX means
Transmit. RX means Receive.
Fax Receive Code
Press this code (l 5 1) when you answer
a fax call on an extension or external
phone.
Fax Storage
You can store received faxes in the
memory.
Fax tones
The signals sent by sending and receiving
fax machines while communicating
information.
Gray scale
The shades of gray available for copying,
scanning and faxing photographs.
Group number
A combination of One-Touch and
Speed-Dial numbers that are stored on a
One-Touch key or a Speed-Dial location
for Broadcasting.
Help list
A printout of the complete Menu table that
you can use to program your machine
when you do not have the User's Guide
with you.
Journal Period
The pre-programmed time period
between automatically printed Fax
Journal Reports. You can print the Fax
Journal on demand without interrupting
the cycle.
LCD (liquid crystal display)
The display screen on the machine that
shows interactive messages during
On-Screen Programming and shows the
date and time when the machine is idle.
Manual fax
Depending on your model, you can lift the
handset or press Hook/Hold or
Speaker Phone on the machine to hear
the receiving fax machine answer before
you press Black Start or Color Start to
begin sending.
Menu mode
Programming mode for changing your
machine's settings.
131
OCR (optical character recognition)
(MFC-3360C only)
The bundled (ScanSoft®
Paperport® SE with OCR or Presto!®
PageManager) software application
converts an image of text to text you can
edit.
One-Touch
Keys on the machine’s control panel
where you can store numbers for easy
dialing. You can store a second number
on each key if you press Shift and the
One-Touch Key together.
Out of Paper Reception
Receives faxes into the machine's
memory when the machine is out of paper.
Overseas Mode
Makes temporary changes to the fax
tones to accommodate noise and static on
overseas phone lines.
Paging
This feature enables your machine to call
your pager when a fax is received into its
memory. The machine will also page for
voice messages.
Pause
Allows you to place a 3.5 second delay in
the dialing sequence stored on
One-Touch and Speed-Dial numbers.
Press Redial/Pause as many times as
needed for longer pauses.
Polling
The process of a fax machine calling
another fax machine to retrieve waiting a
fax.
Pulse (Canada only)
A form of rotary dialing on a telephone
line.
Quick Dial List
A listing of names and numbers stored in
One-Touch and Speed-Dial memory, in
numerical order.
132
Real Time Transmission
When memory is full, you can send faxes
in real time.
Remaining jobs
You can check which jobs are waiting in
memory and cancel jobs individually.
Remote Access Code
Your own four-digit code (---l) that allows
you to call and access your machine from
a remote location.
Remote Retrieval Access
The ability to access your machine
remotely from a touch tone phone.
Resolution
The number of vertical and horizontal lines
per inch. See: Standard, Fine, Super Fine
and Photo.
Ring Delay
The number of rings before the machine
answers in Fax Only and Fax/Tel
modes.
Ring Volume
Volume setting for the machine's ring.
Scanning
The process of sending an electronic
image of a paper document into your
computer.
Search
An electronic, alphabetical listing of stored
One-Touch, Speed-Dial and Group
numbers.
Speed-Dial
A pre-programmed number for easy
dialing. You must press
Search/Speed Dial, #, the two digit code,
and Black Start or Color Start to start the
dialing process.
Standard resolution
203 × 97 dpi. It is used for regular size text
and quickest transmission.
Glossary
Station ID
The stored information that appears on
the top of faxed pages. It includes the
sender's name and fax number.
Super Fine resolution
392 × 203 dpi. Best for very small print
and line art.
TAD (telephone answering device)
You can connect an external device or
answering machine to the EXT. jack of
your machine.
Telephone Answer Code
(For Fax/Tel mode only)
When the machine answers a voice call, it
pseudo/double-rings. You can pick up at
an extension phone by pressing this code
(# 5 1).
Temporary settings
You can choose certain options for each
fax transmission and copy without
changing the default settings.
Tone
A form of dialing on the telephone line
used for Touch Tone telephones.
Transmission
The process of sending faxes over the
phone lines from your machine to the
receiving fax machine.
Transmission Verification Report
A printed report for each fax sent, that
shows its date, time and number.
User Settings
A printed report that shows the current
settings of the machine.
133
F
Index
A
Accessories and supplies ......................... iii
ADF
(automatic document feeder) ........ 8, 28, 40
Answering machine (TAD) .......................45
connecting .............................................46
Apple® Macintosh® ................................127
See Software User's Guide on the
CD-ROM. ..................................................
Automatic
fax receive .............................................34
Easy Receive .....................................37
B
Broadcasting ............................................28
setting up Groups for ............................53
Brother
accessories and supplies ....................... iii
Brother numbers ......................................i
Customer Service ................................... ii
FAQs (frequently asked questions) ..........i
fax back system ...................................... ii
product support ....................................... ii
Service center locations .......................... ii
Solutions Center ............................. i, 127
warranties .................................... iv, v, vii
C
Caller ID ...................................................44
print list ..................................................44
view list .................................................44
Canceling
Fax Forwarding .............................. 60, 63
Fax Storage ..........................................60
jobs awaiting redial ...............................32
Paging ............................................ 60, 63
Cleaning
paper pick-up roller .............................106
print head ............................................106
printer platen .......................................105
scanner ...............................................105
134
Connecting
external TAD ........................................ 45
external telephone ................................ 48
two-line external TAD or telephone ...... 47
Consumable items ................................. 129
Control panel overview .............................. 5
ControlCenter
See Software User's Guide on the
CD-ROM. ..................................................
Copy
color adjustment ................................... 75
enlarge/reduce ..................................... 71
enter Copy mode .................................. 70
keys ...................................................... 70
multiple ................................................. 70
paper .................................................... 75
quality ................................................... 71
single .................................................... 70
sort ....................................................... 74
temporary settings ................................ 70
using ADF ............................................. 70
Copy Options key (copying)
paper size ............................................. 76
paper type ............................................ 75
Cordless handset (FAX-1960C)
See Digital Cordless Handset User's
Guide. .......................................................
Cordless phone (non-Brother) ................. 49
Custom telephone features on
a single line ............................................. 93
D
Dialing
a pause ................................................. 51
access codes and credit card
numbers ......................................... 53, 54
Groups .................................................. 28
manual .................................................. 50
One-Touch ........................................... 50
Speed-Dial ............................................ 50
Distinctive Ring ........................................ 42
setting ring pattern ................................ 43
turning off ............................................. 43
Dual Access ............................................ 31
E
Easy Receive ...........................................37
Envelopes ................................... 11, 13, 15
Error messages on LCD ..........................95
Change Unable .....................................95
Clean Unable ........................................95
Comm. Error .........................................95
Init. Unable ............................................95
Ink Empty ..............................................96
Near Empty ...........................................96
No Paper Fed .......................................96
Not Registered ......................................50
Out of Memory ......................................97
Print Unable ..........................................95
Scan Unable .........................................95
Tel Disabled ..........................................98
Extension telephone, using ......................49
External telephone, connecting ................48
F
Fax codes
changing ........................................ 49, 61
Fax Receive Code ......................... 37, 49
Remote Access Code ...........................61
Telephone Answer Code ......................49
Fax Forwarding
changing remotely ......................... 62, 63
programming a number ........................59
Fax Storage .............................................60
turning off ..............................................62
turning on ..............................................60
Fax, from PC
See Software User's Guide on the
CD-ROM. ..................................................
Fax, stand-alone
receiving ...............................................34
at end of conversation ................ 36 , 38
difficulties .................................... 90, 92
Easy Receive .....................................37
F/T Ring Time, setting .......................37
Fax Forwarding ..................................63
from extension phone ........................49
Paging ................................................59
phone line interference ....................101
Receive Mode, choosing ................... 34
reducing to fit on paper ..................... 38
retrieving from a remote site ............. 62
Ring Delay, setting ............................ 37
sending ........................................... 28, 67
at end of conversation ....................... 33
Broadcasting ..................................... 28
canceling from memory ..................... 32
color fax ............................................. 28
contrast ............................................. 30
delayed batch transmission ............... 32
delayed fax ........................................ 32
enter Fax mode ................................. 28
from memory (Dual Access) .............. 31
manual .............................................. 33
overseas ............................................ 31
phone line interference .................... 101
Real Time Transmission ................... 31
Resolution ......................................... 30
Fax/Tel mode
answering at extension phones ............ 49
double-ringing (voice calls) .................. 37
F/T Ring Time ...................................... 37
Fax Receive Code ................................ 49
Ring Delay ............................................ 37
Telephone Answer Code ...................... 49
FCC notices ............................................. 86
G
Gray scale ..................................... 124, 126
Groups for Broadcasting ......................... 53
H
HELP
LCD messages ................................... 111
using menu keys ............................. 112
Menu Table ................................ 111, 113
I
Ink cartridges
checking ink volume ........................... 108
ink dot counter ............................ 102, 103
replacing ............................................. 102
135
J
O
Jacks
convert to RJ11 jack
triplex adapter ....................................47
EXT
external telephone .............................45
TAD (answering machine) .................45
Jams
document ..............................................98
paper .....................................................99
One-Touch
changing ............................................... 53
setting up .............................................. 52
using ..................................................... 50
Out of Area (Caller ID) ............................. 44
Out of Memory message ......................... 33
L
LCD (liquid crystal display) ........... 111, 112
Contrast ................................................22
Help List ................................................66
M
Macintosh®
See Software User's Guide on the
CD-ROM. ..................................................
Maintenance, routine .............................102
Manual
dialing ....................................................50
receive ..................................................34
transmission ..........................................33
Memory Storage ....................................111
Menu Table ............................................111
Message Center mode .............................55
erasing messages .................................57
Fax/Tel OGM (announcement) .............56
Msg Ctr OGM (outgoing message) .......55
playing voice messages ........................56
printing faxes from memory ..................57
setting up ..............................................55
Mode, entering
Copy ......................................................70
Fax ........................................................28
Scan ........................................................7
Multi-line connections (PBX) ....................48
136
P
Packing and shipping the machine ........ 109
Paging ..................................................... 59
Paper ................................................. 9, 123
capacity ................................................ 12
document size .................................. 8, 28
loading ............................................ 13, 15
size ................................................. 11, 20
type ................................................. 11, 19
PaperPort® SE with OCR
See Software User's Guide on the
CD-ROM. ..................................................
Phone line
connections .......................................... 46
difficulties .............................................. 92
multi-line (PBX) .................................... 48
roll over lines ........................................ 47
two-line phone system .......................... 47
Phone line interference ......................... 101
Photo paper ............................ 9, 10, 12, 73
Power failure ......................................... 111
Print
area ...................................................... 17
checking alignment ............................. 108
difficulties ........................................ 90, 92
drivers ................................................. 127
improving quality ........................ 106, 107
paper jams ............................................ 99
reports .................................................. 66
resolution ............................................ 127
specifications ...................................... 127
Printing
See Software User's Guide on the
CD-ROM. ..................................................
Programming your machine .......... 111, 112
Q
Quality (copying) ......................................70
Quick-Dial
Access codes and credit card
numbers ......................................... 53, 54
Broadcasting .........................................28
using Groups .....................................28
Group dial
changing ............................................53
setting up Groups for Broadcasting ...53
One-Touch
changing ............................................53
setting up ...........................................52
using ..................................................50
Search ..................................................51
Speed-Dial
changing ............................................53
setting up ...........................................52
using ..................................................50
R
Receive Mode ..........................................34
External TAD ........................................34
Fax Only ...............................................34
Fax/Tel ..................................................34
Manual ..................................................34
Redial/Pause ............................................51
Reducing
copies ...................................................71
incoming faxes ......................................38
Remote Retrieval .....................................61
access code ..........................................61
commands ............................................63
getting your faxes .......................... 39, 62
Remote Setup
See Software User's Guide on the
CD-ROM. ..................................................
Reports ....................................................65
Caller ID List .........................................44
Fax Journal ...........................................66
Journal Period ....................................65
Help List ................................................66
how to print ...........................................66
Quick-Dial List .......................................66
Transmission Verification ............... 65, 66
User Settings ........................................66
Resolution
copy .................................................... 126
fax ...................................................... 124
print .................................................... 127
scan .................................................... 126
setting for next fax ................................ 30
Ring Delay, setting .................................. 37
S
Safety Instructions ................................... 84
Scanning (MFC-3360C only)
See Software User's Guide on the
CD-ROM. .................................................
Serial Number
how to find ............... See inside front cover
Shipping the machine ............................ 109
Speaker Phone (FAX-1960C) ................... 6
Speed-Dial
changing ............................................... 53
setting up .............................................. 52
using ..................................................... 50
T
TAD (telephone answering device),
external ........................................34, 45, 47
connecting ...................................... 45, 46
receive mode ........................................ 34
recording OGM ..................................... 46
with two-line jack .................................. 47
Temporary copy settings ......................... 70
Text, entering ........................................ 120
special characters .............................. 120
Transferring your faxes or Fax Journal ... 98
Transparencies ..................... 9, 10, 12, 123
Troubleshooting ....................................... 90
checking ink volume ........................... 108
document jam ....................................... 98
error messages on LCD ....................... 95
if you are having difficulty
copying .............................................. 94
document jam .................................... 98
incoming calls .................................... 93
phone line or connections ................. 92
printing .............................................. 90
printing receiving faxes ..................... 92
receiving faxes .................................. 92
137
scanning .............................................94
sending faxes .....................................93
software .............................................94
paper jam ..............................................99
print quality ................................. 106, 107
Two-line phone system ............................47
TX Lock ....................................................24
V
Volume, setting
beeper ...................................................20
handset .................................................21
amplify (for hearing-impaired) ............21
ring ........................................................20
speaker .................................................20
W
Warranties ................................................. iv
Canada ................................................. vii
Notice-Disclaimer ................................... iv
USA ......................................................... v
Windows®
See Software User's Guide on the
CD-ROM. ..................................................
World Wide Web ......................................... i
138
EQUIPMENT ATTACHMENT LIMITATIONS
(Canada only)
NOTICE
This product meets the applicable Industry Canada technical specifications.
NOTICE
The Ringer Equivalence Number is an indication of the maximum number of devices allowed to
be connected to a telephone interface. The termination on an interface may consist of any
combination of devices subject only to the requirement that the sum of the RENs of all the devices
does not exceed five.
Brother International Corporation
100 Somerset Corporate Boulevard
P.O. Box 6911
Bridgewater, NJ 08807-0911 USA
Brother International Corporation (Canada) Ltd.
1 rue Hôtel de Ville,
Dollard-des-Ormeaux, QC, Canada H9B 3H6
Visit us on the World Wide Web
http://www.brother.com
These machines are made for use in the USA and Canada only. We cannot recommend using
them overseas because it may violate the Telecommunications Regulations of that country and
the power requirements of your machine may not be compatible with the power available in foreign
countries. Using USA or Canada models overseas is at your own risk and may void your
warranty.
USA/CAN
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