HP ML350 - ProLiant - G6 User guide

HP ProLiant ML350 G6 Server
User Guide
Abstract
This document is for the person who installs, administers, and troubleshoots servers and storage systems. HP assumes you are qualified in the
servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels.
Part Number: 513503-004
April 2012
Edition: 4
© Copyright 2009, 2012 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation.
Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license.
Contents
Component identification ............................................................................................................... 7
Front panel components ................................................................................................................................ 7
Front panel LEDs and buttons ......................................................................................................................... 8
Rear panel components ................................................................................................................................ 9
Rear panel LEDs and buttons ....................................................................................................................... 10
System board components .......................................................................................................................... 11
System board LEDs ........................................................................................................................... 13
NMI functionality ............................................................................................................................. 14
System maintenance switch ............................................................................................................... 14
SAS/SATA device numbers ......................................................................................................................... 15
SAS and SATA hard drive LEDs ................................................................................................................... 16
SAS and SATA hard drive LED combinations ................................................................................................ 17
Battery pack LEDs ....................................................................................................................................... 18
FBWC module LEDs .................................................................................................................................... 19
Fan locations and configurations ................................................................................................................. 20
Operations................................................................................................................................. 24
Power up the server .................................................................................................................................... 24
Power down the server ............................................................................................................................... 24
Extend the server from the rack .................................................................................................................... 24
Remove the server from the rack .................................................................................................................. 25
Access the server rear panel (rack model) ..................................................................................................... 25
Open or remove the tower bezel ................................................................................................................. 25
Remove the access panel ............................................................................................................................ 26
Install the access panel ............................................................................................................................... 27
Remove the media bay blank ...................................................................................................................... 27
Remove the large redundant fan air baffle .................................................................................................... 27
Remove the DIMM baffle............................................................................................................................. 28
Remove a fan blank.................................................................................................................................... 29
Setup......................................................................................................................................... 30
Optional installation services ....................................................................................................................... 30
Optimum environment................................................................................................................................. 30
Space and airflow requirements ........................................................................................................ 30
Temperature requirements ................................................................................................................. 31
Power requirements .......................................................................................................................... 32
Electrical grounding requirements ...................................................................................................... 32
Rack planning resources ............................................................................................................................. 32
Rack warnings ........................................................................................................................................... 32
Contents of the tower server shipping carton ................................................................................................. 33
Contents of the rack server shipping carton ................................................................................................... 33
Installing hardware options ......................................................................................................................... 34
Setting up a tower server ............................................................................................................................ 34
Installing the server into the rack .................................................................................................................. 35
Powering up and configuring the server........................................................................................................ 36
Installing the operating system ..................................................................................................................... 36
Registering the server.................................................................................................................................. 36
Contents
3
Hardware options installation....................................................................................................... 37
Introduction ............................................................................................................................................... 37
Processor option......................................................................................................................................... 37
Memory options ......................................................................................................................................... 44
Memory subsystem architecture ......................................................................................................... 44
Single-, dual-, and quad-rank DIMMs ................................................................................................. 45
DIMM identification .......................................................................................................................... 45
Memory configurations ..................................................................................................................... 46
General DIMM slot population guidelines ........................................................................................... 48
Installing DIMMs .............................................................................................................................. 51
SAS or SATA hard drive option ................................................................................................................... 52
Hard drive cage options ............................................................................................................................. 54
Installing a hard drive expansion cage power cable ............................................................................ 54
Eight-bay SFF drive cage option......................................................................................................... 57
Two-bay LFF drive cage option .......................................................................................................... 59
Removable media device options ................................................................................................................. 63
Identifying guide screws.................................................................................................................... 63
Installing a half-height or full-height media device ................................................................................ 63
Installing the full-height media device shipping screw ........................................................................... 64
Redundant fan assembly option ................................................................................................................... 65
Redundant hot-plug power supply option ...................................................................................................... 67
Power supply configuration ............................................................................................................... 68
Installing the redundant hot-plug power supply option .......................................................................... 68
Expansion board options ............................................................................................................................ 69
Removing the expansion slot cover ..................................................................................................... 70
Installing an expansion board ........................................................................................................... 71
PCI-X expansion cage option ....................................................................................................................... 72
Battery-backed write cache option ............................................................................................................... 78
FBWC module and capacitor pack option .................................................................................................... 80
150W PCIe video/graphics controller power cable option ............................................................................ 82
HP Trusted Platform Module option .............................................................................................................. 85
Installing the Trusted Platform Module board ....................................................................................... 85
Retaining the recovery key/password................................................................................................. 87
Enabling the Trusted Platform Module ................................................................................................. 87
Tower-to-rack conversion option ................................................................................................................... 87
Configuration and utilities ............................................................................................................ 91
Configuration tools ..................................................................................................................................... 91
SmartStart software .......................................................................................................................... 91
HP ROM-Based Setup Utility .............................................................................................................. 92
Array Configuration Utility ................................................................................................................ 94
Option ROM Configuration for Arrays................................................................................................ 95
Re-entering the server serial number and product ID ............................................................................. 95
Management tools...................................................................................................................................... 96
Automatic Server Recovery ................................................................................................................ 96
ROMPaq utility................................................................................................................................. 96
Integrated Lights-Out 2 technology ..................................................................................................... 97
Erase Utility ..................................................................................................................................... 97
Redundant ROM support ................................................................................................................... 97
USB support and functionality ............................................................................................................ 98
Internal SD support ........................................................................................................................... 98
Diagnostic tools ......................................................................................................................................... 98
HP Insight Diagnostics ...................................................................................................................... 98
Contents
4
HP Insight Diagnostics survey functionality .......................................................................................... 99
Integrated Management Log .............................................................................................................. 99
Remote support and analysis tools ............................................................................................................... 99
HP Insight Remote Support software ................................................................................................... 99
Keeping the system current ........................................................................................................................ 100
Drivers .......................................................................................................................................... 100
ProLiant Support Packs .................................................................................................................... 100
Operating System Version Support................................................................................................... 101
Change control and proactive notification ........................................................................................ 101
Care Pack ..................................................................................................................................... 101
Troubleshooting ........................................................................................................................ 102
Troubleshooting resources ......................................................................................................................... 102
Pre-diagnostic steps .................................................................................................................................. 102
Important safety information ............................................................................................................ 102
Symptom information ...................................................................................................................... 104
Prepare the server for diagnosis....................................................................................................... 104
Loose connections .................................................................................................................................... 106
Service notifications.................................................................................................................................. 107
Server health LEDs .................................................................................................................................... 107
Troubleshooting flowcharts ........................................................................................................................ 107
Start diagnosis flowchart ................................................................................................................. 107
General diagnosis flowchart............................................................................................................ 108
Server power-on problems flowchart ................................................................................................ 110
POST problems flowchart ................................................................................................................ 113
OS boot problems flowchart ............................................................................................................ 115
Server fault indications flowchart ..................................................................................................... 116
POST error messages and beep codes ....................................................................................................... 118
Battery replacement .................................................................................................................. 120
Regulatory compliance notices ................................................................................................... 121
Regulatory compliance identification numbers ............................................................................................. 121
Federal Communications Commission notice ............................................................................................... 121
FCC rating label ............................................................................................................................ 121
FCC Notice, Class A Equipment ...................................................................................................... 121
FCC Notice, Class B Equipment ....................................................................................................... 121
Declaration of conformity for products marked with the FCC logo, United States only...................................... 122
Modifications ........................................................................................................................................... 122
Cables .................................................................................................................................................... 122
Canadian notice (Avis Canadien) .............................................................................................................. 122
European Union regulatory notice .............................................................................................................. 123
Disposal of waste equipment by users in private households in the European Union ........................................ 123
Japanese notice ....................................................................................................................................... 124
BSMI notice ............................................................................................................................................. 124
Korean notice .......................................................................................................................................... 124
Chinese notice ......................................................................................................................................... 125
Laser compliance ..................................................................................................................................... 125
Battery replacement notice ........................................................................................................................ 125
Taiwan battery recycling notice ................................................................................................................. 126
Power cord statement for Japan ................................................................................................................. 126
Acoustics statement for Germany (Geräuschemission) .................................................................................. 126
Electrostatic discharge ............................................................................................................... 127
Preventing electrostatic discharge .............................................................................................................. 127
Contents
5
Grounding methods to prevent electrostatic discharge .................................................................................. 127
Server specifications ................................................................................................................. 128
Environmental specifications ...................................................................................................................... 128
Mechanical specifications ......................................................................................................................... 128
Power supply specifications ....................................................................................................................... 128
Technical support ...................................................................................................................... 131
Before you contact HP .............................................................................................................................. 131
HP contact information .............................................................................................................................. 131
Customer Self Repair ................................................................................................................................ 131
Acronyms and abbreviations ...................................................................................................... 139
Index ....................................................................................................................................... 142
Contents
6
Component identification
Front panel components
Item
Description
1
Power On/Standby button
2
UID button
3
USB connectors (2)
4
Hot-plug hard drive bays (8-bay SFF drive cage model)
5
Removable media bays
6
Optical drive
Component identification
7
Front panel LEDs and buttons
Item
Description
Status
1
System power LED
Green = Power on
Flashing green = Waiting for power due to group power capping
Amber = System in standby, but power still applied
Off = Power cord not attached or power supply failure
2
Health LED
Green = Normal
Amber = System degraded. To identify the component in a degraded
state, see the system board LEDs (on page 13).
Red = System critical. To identify the component in a critical state, see
the system board LEDs (on page 13).
Off = Normal (when in standby mode)
3
Power cap LED
Green = Power cap configured
Flashing amber = Power cap exceeded
Off = Server in standby or power cap disabled
4
NIC 1 activity LED
Green = Network link
Flashing = Network link and activity
Off = No link to network. If power is off, view status on the rear panel
RJ­45 LEDs ("Rear panel LEDs and buttons" on page 10).
5
NIC 2 activity LED
Green = Network link
Flashing = Network link and activity
Off = No link to network. If power is off, view status on the rear panel
RJ­45 LEDs ("Rear panel LEDs and buttons" on page 10).
6
UID LED
Blue = Activated
Flashing = System managed remotely
Off = Deactivated
Component identification
8
Rear panel components
Item
Description
1
Power supply bay 2
2
Keyboard connector
3
Power supply bay 1 (populated)
4
Video connector
5
USB connectors (2)
6
RJ-45 Ethernet connectors (2)
7
Slot 1 PCIe2 x8 (4, 2, 1)¹
8
Slot 2 PCIe2 x8 (4, 2, 1)²
9
Slot 3 PCIe2 x8 (8, 4, 2, 1)³
10
Slot 4 PCIe2 x16 (8, 4, 2, 1) 75W +EXT 75W4
11
Slot 5 PCIe2 x8 (4, 2, 1)
12
Slot 6 PCIe2 x8 (4, 2, 1)
13
RJ-45 Ethernet connector (dedicated iLO 2 management)
14
Serial connector
15
Mouse connector
¹The SAS expander and the HP NC522SFP Dual Port 10GbE Server Adapter are not supported in slot 1.
²HP recommends the SAS expander is installed in slot 2.
³The HP NC522SFP Dual Port 10GbE Server Adapter is only supported in slot 3.
Component identification
9
To support options beyond 75W, install the 150W PCIe video/graphics controller power cable option (on page 82).
4
Rear panel LEDs and buttons
Item
Description
Status
1
Power supply 2 LED
Green = Power supply is on and functioning.
Off = AC power is not available or AC power supply has failed.
2
UID LED
Blue = Activated
Flashing blue = System managed remotely
Off = Deactivated
3
Power supply 1 LED
Green = Power supply is on and functioning.
Off = AC power is not available or AC power supply has failed.
4
iLO 2 link LED
Green = Linked to network
Off = Not linked to network
5
iLO 2 activity LED
Green or flashing = Network activity
Off = No network activity
6
NIC 2 link LED
Green = Linked to network
Off = Not linked to network
7
NIC 2 activity LED
Green or flashing = Network activity
Off = No network activity
Component identification
10
Item
Description
Status
8
NIC 1 link LED
Green = Linked to network
Off = Not linked to network
9
NIC 1 activity LED
Green or flashing = Network activity
Off = No network activity
System board components
Item
Description
1
Processor 1 DIMM slots
2
Power supply backplane connector
3
Processor socket 2
4
System fan 4 connector
5
System power connectors
6
Processor 2 DIMM slots
7
System fan 3 connector
8
SD card slot (non-hot-plug)
9
System maintenance switch
10
Front panel LED board connector
11
SAS connector B
12
SAS connector A
13
HP Smart Array P410i memory connector
Component identification
11
Item
Description
14
TPM connector
15
SATA connectors (6)
16
Slot 1 PCIe2 x8 (4, 2, 1)¹
17
Slot 2 PCIe2 x8 (4, 2, 1)²
18
10Gb sideband connector (MII 24-pin)
19
Slot 3 PCIe2 x8 (8, 4, 2, 1)³
20
Slot 4 PCIe2 x16 (8, 4, 2, 1) 75W +EXT 75W4
21
Slot 5 PCIe2 x8 (4, 2, 1)
22
Slot 6 PCIe2 x8 (4, 2, 1)
23
Internal USB connector
24
Internal USB tape connector
25
System battery
26
System fan 2 connector
27
Processor socket 1
28
System fan 1 connector
¹The SAS expander and the HP NC522SFP Dual Port 10GbE Server Adapter are not supported in slot 1.
²HP recommends the SAS expander is installed in slot 2.
³The HP NC522SFP Dual Port 10GbE Server Adapter is only supported in slot 3.
4
To support options beyond 75W, install the 150W PCIe video/graphics controller power cable option (on page 82).
Component identification
12
System board LEDs
Item
Description
Status
1
Power supply 1
Amber = No AC power or failed power supply
Off = Power supply is on and functioning.
2
Power supply 2
Amber = No AC power or failed power supply
Off = Power supply is on and functioning.
3
Processor 2
Amber = Processor 2 failed.
Off = Processor 2 is functioning.
4
System fan 4
Amber = Fan is missing or has failed.
Off = Fan is functioning.
5
AMP status
Green = AMP mode is enabled.
Amber = Failover has occurred, or the
configuration is not valid.
Off = AMP mode is disabled.
6
Processor 2 DIMMs
Amber = An error has occurred.
Off = Normal operation
7
System fan 3
Amber = Fan is missing or has failed.
Off = Fan is functioning.
8
Overtemperature
Amber = System temperature threshold exceeded
Off = Normal operation
9
System fan 2
Amber = Fan is missing or has failed.
Off = Fan is functioning.
10
Processor 1
Amber = Processor 1 failed.
Off = Processor 1 is functioning.
Component identification
13
Item
Description
Status
11
System fan 1
Amber = Fan is missing or has failed.
Off = Fan is functioning.
12
Processor 1 DIMMs
Amber = An error has occurred.
Off = Normal operation
NMI functionality
An NMI crash dump enables administrators to create crash dump files when a system is hung and not
responding to traditional debug mechanisms.
Crash dump log analysis is an essential part of diagnosing reliability problems, such as hangs in operating
systems, device drivers, and applications. Many crashes freeze a system, and the only available action for
administrators is to cycle the system power. Resetting the system erases any information that could support
problem analysis, but the NMI feature preserves that information by performing a memory dump before a
hard reset.
To force the OS to invoke the NMI handler and generate a crash dump log, the administrator can use the iLO
Virtual NMI feature.
For more information, see the white paper on the HP website
(http://h20000.www2.hp.com/bc/docs/support/SupportManual/c00797875/c00797875.pdf).
System maintenance switch
Position
Default
Function
S1
Off
Off = iLO 2 security is enabled.
On = iLO 2 security is disabled.
S2
Off
Off = System configuration can be
changed.
On = System configuration is locked.
S3
Off
Reserved
S4
Off
Reserved
S5
Off
Off = Power-on password is enabled.
On = Power-on password is disabled.
S6
Off
Off = No function
On = Clear NVRAM
S7
—
Reserved
S8
—
Reserved
S9
—
Reserved
S10
—
Reserved
When the system maintenance switch position 6 is set to the On position, the system is prepared to erase all
system configuration settings from both CMOS and NVRAM.
CAUTION: Clearing CMOS and/or NVRAM deletes configuration information. Be sure to
properly configure the server or data loss could occur.
Component identification
14
SAS/SATA device numbers
•
SFF configuration with an optional SAS expander
•
SFF configuration with a second SAS controller
Component identification
15
•
LFF configuration
SAS and SATA hard drive LEDs
Item
Description
1
Fault/UID LED (amber/blue)
2
Online LED (green)
Component identification
16
SAS and SATA hard drive LED combinations
Online/activity
LED (green)
Fault/UID LED
(amber/blue)
Interpretation
On, off, or flashing Alternating amber
and blue
The drive has failed, or a predictive failure alert has been received
for this drive; it also has been selected by a management
application.
On, off, or flashing Steadily blue
The drive is operating normally, and it has been selected by a
management application.
On
Amber, flashing
regularly (1 Hz)
A predictive failure alert has been received for this drive.
Replace the drive as soon as possible.
On
Off
The drive is online, but it is not active currently.
Flashing regularly
(1 Hz)
Amber, flashing
regularly (1 Hz)
Do not remove the drive. Removing a drive may terminate the
current operation and cause data loss.
The drive is part of an array that is undergoing capacity expansion
or stripe migration, but a predictive failure alert has been received
for this drive. To minimize the risk of data loss, do not replace the
drive until the expansion or migration is complete.
Flashing regularly
(1 Hz)
Off
Do not remove the drive. Removing a drive may terminate the
current operation and cause data loss.
The drive is rebuilding, erasing, or it is part of an array that is
undergoing capacity expansion or stripe migration.
Flashing irregularly Amber, flashing
regularly (1 Hz)
The drive is active, but a predictive failure alert has been received
for this drive. Replace the drive as soon as possible.
Flashing irregularly Off
Steadily amber
Off
The drive is active, and it is operating normally.
A critical fault condition has been identified for this drive, and the
controller has placed it offline. Replace the drive as soon as
possible.
Off
Amber, flashing
regularly (1 Hz)
A predictive failure alert has been received for this drive. Replace
the drive as soon as possible.
Off
Off
The drive is offline, a spare, or not configured as part of an array.
Component identification
17
Battery pack LEDs
Item
Color
Description
1
Green
System Power LED. This LED is on when the system is
powered up and 12 V system power is available. This
power supply is used to maintain the battery charge and
provide supplementary power to the cache microcontroller.
2
Green
Auxiliary Power LED. This LED is on when 3.3V auxiliary
voltage is detected. The auxiliary voltage is used to
preserve BBWC data and is available any time that the
system power cords are connected to a power supply.
3
Amber
Battery Health LED. To interpret the illumination patterns of
this LED, see the following table.
4
Green
BBWC Status LED. To interpret the illumination patterns of
this LED, see the following table.
LED3 pattern
LED4 pattern
Interpretation
Off
Flashing (2 Hz)
The system is powered down, and the cache contains data that has not
yet been written to the drives. Restore system power as soon as
possible to prevent data loss.
Data preservation time is extended any time that 3.3 V auxiliary
power is available, as indicated by LED 2. In the absence of auxiliary
power, battery power alone preserves the data. A fully-charged
battery can normally preserve data for at least 2 days.
The battery lifetime also depends on the cache module size. For more
information, see the controller QuickSpecs on the HP website
(http://www.hp.com).
Off
Double flash, then The cache microcontroller is waiting for the host controller to
pause
communicate.
Component identification
18
LED3 pattern
LED4 pattern
Interpretation
Off
Flashing (1 Hz)
The battery pack is below the minimum charge level and is being
charged. Features that require a battery (such as write cache, capacity
expansion, stripe size migration, and RAID migration) are unavailable
temporarily until charging is complete. The recharge process takes
between 15 minutes and 2 hours, depending on the initial capacity of
the battery.
Off
On
The battery pack is fully charged, and posted write data is stored in the
cache.
Off
Off
The battery pack is fully charged, and no posted write data exists in
the cache.
Flashing (1 Hz)
Flashing (1 Hz)
An alternating green and amber flashing pattern indicates that the
cache microcontroller is executing from within its boot loader and
receiving new flash code from the host controller.
On
—
A short circuit exists across the battery terminals or within the battery
pack. BBWC features are disabled until the battery pack is replaced.
The life expectancy of a battery pack is typically more than 3 years.
Flashing (1 Hz)
—
An open circuit exists across the battery terminals or within the battery
pack. BBWC features are disabled until the battery pack is replaced.
The life expectancy of a battery pack is typically more than 3 years.
FBWC module LEDs
The FBWC module has two single-color LEDs (green and amber). The LEDs are duplicated on the reverse side
of the cache module to facilitate status viewing.
1 Green LED
2 Amber LED
Interpretation
Off
On
A backup is in progress.
Flashing (1 Hz)
On
A restore is in progress.
Flashing (1 Hz)
Off
The capacitor pack is charging.
On
Off
The capacitor pack has completed charging.
Flashing (2 Hz)
Alternating with
amber LED
Flashing (2 Hz)
Alternating with
green LED
One of the following conditions exists:
•
•
On
On
The flash code image failed to load.
The charging process has timed out.
The capacitor pack is not connected.
Component identification
19
1 Green LED
2 Amber LED
Interpretation
Off
Off
The flash code is corrupt.
Fan locations and configurations
CAUTION: To maintain proper cooling, all fan bays must be populated with a fan or a fan blank.
•
Fan locations
Item
Description
1
Rear fan 1
2
Rear fan 2
3
Front fan 3
4
Front fan 4
Component identification
20
•
Single-processor, standard fan configuration
Item
Description
1
Rear fan 1
2
Rear fan 2
3
Front fan 3
4
Processor 1
5
DIMM baffle
•
Single-processor, redundant fan configuration
Item
Description
1
Rear fan 1
2
Rear fan 2
Component identification
21
Item
Description
3
Front fan 3
4
Front fan 4
5
Processor 1
6
DIMM baffle
7
Large redundant fan air baffle
•
Dual-processor, non-redundant fan configuration
Item
Description
1
Rear fan 1
2
Rear fan 2
3
Front fan 3
4
Processor 1
5
Processor 2
6
DIMM baffles
Component identification
22
•
Dual-processor, redundant fan configuration
Item
Description
1
Rear fan 1
2
Rear fan 2
3
Front fan 3
4
Front fan 4
5
Processor 1
6
Processor 2
7
DIMM baffles
8
Large redundant fan air baffle
Component identification
23
Operations
Power up the server
To power up the server, press the Power On/Standby button.
To determine status, see "Front panel LEDs and buttons (on page 8)."
Power down the server
WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment,
remove the power cord to remove power from the server. The front panel Power On/Standby
button does not completely shut off system power. Portions of the power supply and some internal
circuitry remain active until AC power is removed.
IMPORTANT: If installing a hot-plug device, it is not necessary to power down the server.
1.
Back up the server data.
2.
Shut down the operating system as directed by the operating system documentation.
3.
If the server is installed in a rack, press the UID LED button on the front panel. Blue LEDs illuminate on the
front and rear panels of the server.
4.
Press the Power On/Standby button to place the server in standby mode. When the server activates
standby power mode, the system power LED changes to amber.
5.
If the server is installed in a rack, locate the server by identifying the illuminated rear UID LED button.
6.
Disconnect the power cords.
The system is now without power.
Extend the server from the rack
1.
Pull down the quick-release levers on each side of the server to release the server from the rack.
IMPORTANT: If the server is installed in a telco rack, remove the server from the rack to access
internal components.
2.
Extend the server on the rack rails until the server rail-release latches engage.
WARNING: To reduce the risk of personal injury or equipment damage, be sure that the rack is
adequately stabilized before extending a component from the rack.
WARNING: To reduce the risk of personal injury, be careful when pressing the server rail-release
latches and sliding the server into the rack. The sliding rails could pinch your fingers.
Operations
24
3.
After performing the installation or maintenance procedure, press the rail-release latches and slide the
server back into the rack.
Remove the server from the rack
To remove the server from an HP, telco, or third-party rack:
1.
Power down the server (on page 24).
2.
Disconnect the cabling.
3.
Extend the server from the rack (on page 24). Reverse the server installation steps in the documentation
that ships with the rack-mounting option.
4.
Remove the server from the rack.
5.
Place the server on a sturdy, level surface.
Access the server rear panel (rack model)
If the procedure requires accessing the server rear panel, unlock the cable management arm and swing the
arm away from the server. For information on unlocking the cable management arm, refer to the installation
instructions that ship with the 3-7U Quick Deploy Rail System.
Open or remove the tower bezel
This server has a removable bezel that must be unlocked and opened before accessing the front panel
components. The bezel should be kept closed during normal server operations.
Use the key provided with the server to unlock the bezel with a clockwise turn.
If necessary, remove the bezel.
CAUTION: To avoid breaking the bezel, remove the bezel before placing the server on its side.
Operations
25
For operations involving removable media bay access, the media bay panel can be removed from the bezel.
Remove the access panel
1.
Release the access panel latch.
2.
Slide the access panel back about 1.5 cm (0.5 in).
3.
Lift and remove the access panel.
CAUTION: For proper cooling, do not operate the server without the access panel, baffles,
expansion slot covers, hard drives, or blanks installed.
Operations
26
Install the access panel
1.
Place the access panel on top of the server, allowing it to extend past the rear of the server
approximately 1.5 cm (0.5 in).
2.
Slide the access panel forward until it clicks into place, and close the access panel latch.
Remove the media bay blank
1.
Power down the server (on page 24).
2.
Do one of the following:
o
Open or remove the tower bezel, as needed ("Open or remove the tower bezel" on page 25).
o
Extend the server from the rack (on page 24).
CAUTION: Always populate each media bay with either a device or a blank. Proper airflow can
only be maintained when the bays are populated. Unpopulated drive bays can lead to improper
cooling and thermal damage.
3.
Remove the media bay blank.
Remove the large redundant fan air baffle
1.
Power down the server (on page 24).
2.
Do one of the following:
3.
o
Open or remove the tower bezel, as needed ("Open or remove the tower bezel" on page 25).
o
Extend the server from the rack (on page 24).
Remove the access panel (on page 26).
Operations
27
4.
Remove the large redundant fan air baffle.
Remove the DIMM baffle
1.
Power down the server (on page 24).
2.
Do one of the following:
o
Open or remove the tower bezel, as needed ("Open or remove the tower bezel" on page 25).
o
Extend the server from the rack (on page 24).
3.
Remove the access panel (on page 26).
4.
Remove the large redundant fan air baffle, if installed ("Remove the large redundant fan air baffle" on
page 27).
5.
Remove the DIMM baffle.
Operations
28
Remove a fan blank
1.
Power down the server (on page 24).
2.
Do one of the following:
o
Open or remove the tower bezel, as needed ("Open or remove the tower bezel" on page 25).
o
Extend the server from the rack (on page 24).
3.
Remove the access panel (on page 26).
4.
Remove the large redundant fan air baffle, if installed ("Remove the large redundant fan air baffle" on
page 27).
5.
Remove the fan blank.
Operations
29
Setup
Optional installation services
Delivered by experienced, certified engineers, HP Care Pack services help you keep your servers up and
running with support packages tailored specifically for HP ProLiant systems. HP Care Packs let you integrate
both hardware and software support into a single package. A number of service level options are available
to meet your needs.
HP Care Pack Services offer upgraded service levels to expand your standard product warranty with
easy-to-buy, easy-to-use support packages that help you make the most of your server investments. Some of
the Care Pack services are:
•
•
•
•
Hardware support
o
6-Hour Call-to-Repair
o
4-Hour 24x7 Same Day
o
4-Hour Same Business Day
Software support
o
Microsoft®
o
Linux
o
HP ProLiant Essentials (HP SIM and RDP)
o
VMWare
Integrated hardware and software support
o
Critical Service
o
Proactive 24
o
Support Plus
o
Support Plus 24
Startup and implementation services for both hardware and software
For more information on HP Care Pack Services, see the HP website
(http://www.hp.com/services/carepack).
Optimum environment
When installing the server, select a location that meets the environmental standards described in this section.
Space and airflow requirements
Tower server
In a tower configuration, leave at least a 7.6-cm (3-in) clearance space at the front and back of the server for
proper ventilation.
Setup 30
Rack server
To allow for servicing and adequate airflow, observe the following space and airflow requirements when
deciding where to install a rack:
•
Leave a minimum clearance of 63.5 cm (25 in) in front of the rack.
•
Leave a minimum clearance of 76.2 cm (30 in) behind the rack.
•
Leave a minimum clearance of 121.9 cm (48 in) from the back of the rack to the back of another rack
or row of racks.
HP servers draw in cool air through the front door and expel warm air through the rear door. Therefore, the
front and rear rack doors must be adequately ventilated to allow ambient room air to enter the cabinet, and
the rear door must be adequately ventilated to allow the warm air to escape from the cabinet.
CAUTION: To prevent improper cooling and damage to the equipment, do not block the
ventilation openings.
When vertical space in the rack is not filled by a server or rack component, the gaps between the
components cause changes in airflow through the rack and across the servers. Cover all gaps with blanking
panels to maintain proper airflow.
CAUTION: Always use blanking panels to fill empty vertical spaces in the rack. This arrangement
ensures proper airflow. Using a rack without blanking panels results in improper cooling that can
lead to thermal damage.
The 9000 and 10000 Series Racks provide proper server cooling from flow-through perforations in the front
and rear doors that provide 64 percent open area for ventilation.
CAUTION: When using a Compaq branded 7000 series rack, install the high airflow rack door
insert (PN 327281-B21 for 42U rack, PN 157847-B21 for 22U rack) to provide proper
front-to-back airflow and cooling.
CAUTION: If a third-party rack is used, observe the following additional requirements to ensure
adequate airflow and to prevent damage to the equipment:
• Front and rear doors—If the 42U rack includes closing front and rear doors, you must allow
5,350 sq cm (830 sq in) of holes evenly distributed from top to bottom to permit adequate
airflow (equivalent to the required 64 percent open area for ventilation).
• Side—The clearance between the installed rack component and the side panels of the rack
must be a minimum of 7 cm (2.75 in).
Temperature requirements
To ensure continued safe and reliable equipment operation, install or position the system in a well-ventilated,
climate-controlled environment.
The maximum recommended ambient operating temperature (TMRA) for most server products is 35°C
(95°F). The temperature in the room where the rack is located must not exceed 35°C (95°F).
CAUTION: To reduce the risk of damage to the equipment when installing third-party options:
• Do not permit optional equipment to impede airflow around the server or to increase the
internal rack temperature beyond the maximum allowable limits.
• Do not exceed the manufacturer’s TMRA.
Setup 31
Power requirements
Installation of this equipment must comply with local and regional electrical regulations governing the
installation of information technology equipment by licensed electricians. This equipment is designed to
operate in installations covered by NFPA 70, 1999 Edition (National Electric Code) and NFPA-75, 1992
(code for Protection of Electronic Computer/Data Processing Equipment). For electrical power ratings on
options, refer to the product rating label or the user documentation supplied with that option.
WARNING: To reduce the risk of personal injury, fire, or damage to the equipment, do not
overload the AC supply branch circuit that provides power to the rack. Consult the electrical
authority having jurisdiction over wiring and installation requirements of your facility.
CAUTION: Protect the server from power fluctuations and temporary interruptions with a
regulating uninterruptible power supply (UPS). This device protects the hardware from damage
caused by power surges and voltage spikes and keeps the system in operation during a power
failure.
When installing more than one server, you may need to use additional power distribution devices to safely
provide power to all devices. Observe the following guidelines:
•
Balance the server power load between available AC supply branch circuits.
•
Do not allow the overall system AC current load to exceed 80 percent of the branch circuit AC current
rating.
•
Do not use common power outlet strips for this equipment.
•
Provide a separate electrical circuit for the server.
Electrical grounding requirements
The server must be grounded properly for proper operation and safety. In the United States, you must install
the equipment in accordance with NFPA 70, 1999 Edition (National Electric Code), Article 250, as well as
any local and regional building codes. In Canada, you must install the equipment in accordance with
Canadian Standards Association, CSA C22.1, Canadian Electrical Code. In all other countries, you must
install the equipment in accordance with any regional or national electrical wiring codes, such as the
International Electrotechnical Commission (IEC) Code 364, parts 1 through 7. Furthermore, you must be sure
that all power distribution devices used in the installation, such as branch wiring and receptacles, are listed
or certified grounding-type devices.
Because of the high ground-leakage currents associated with multiple servers connected to the same power
source, HP recommends the use of a PDU that is either permanently wired to the building’s branch circuit or
includes a nondetachable cord that is wired to an industrial-style plug. NEMA locking-style plugs or those
complying with IEC 60309 are considered suitable for this purpose. Using common power outlet strips for
the server is not recommended.
Rack planning resources
The rack resource kit ships with all HP branded or Compaq branded 9000, 10000, and H9 series racks. For
more information on the content of each resource, see the rack resource kit documentation.
Rack warnings
Setup 32
WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that:
•
•
•
•
•
The leveling jacks are extended to the floor.
The full weight of the rack rests on the leveling jacks.
The stabilizing feet are attached to the rack if it is a single-rack installation.
The racks are coupled together in multiple-rack installations.
Only one component is extended at a time. A rack may become unstable if more than one
component is extended for any reason.
WARNING: To reduce the risk of personal injury or equipment damage when unloading a rack:
• At least two people are needed to safely unload the rack from the pallet. An empty 42U rack
can weigh as much as 115 kg (253 lb), can stand more than 2.1 m (7 ft) tall, and might
become unstable when being moved on its casters.
• Never stand in front of the rack when it is rolling down the ramp from the pallet. Always handle
the rack from both sides.
Contents of the tower server shipping carton
Unpack the server shipping carton and locate the materials and documentation necessary for installing the
server.
The contents of the server shipping carton include:
•
Server
•
Tower server feet
•
Power cord
•
Keyboard (not included in all regions)
•
Mouse (not included in all regions)
•
Documentation CD and software products
In addition to the supplied items, you may need:
•
T-15 Torx screwdriver
•
Hardware options
•
Operating system or application software
•
UPS
Contents of the rack server shipping carton
Unpack the server shipping carton and locate the materials and documentation necessary for installing the
server. All the rack mounting hardware necessary for installing the server into the rack is included with the
rack or the server.
The contents of the server shipping carton include:
•
Server
•
Power cord
•
Hardware documentation, Documentation CD, and software products
Setup 33
•
Rack-mounting hardware
In addition to the supplied items, you may need:
•
T-15 Torx screwdriver
•
Hardware options
•
Operating system or application software
•
PDU
Installing hardware options
Install any hardware options before initializing the server. For options installation information, refer to the
option documentation. For server-specific information, refer to "Hardware options installation (on page 37)."
Setting up a tower server
Follow the steps in this section to set up a tower model server. If you are going to install the server into a rack,
refer to the rack installation ("Installing the server into the rack" on page 35) section.
1.
Install the feet.
2.
Return the server to an upright position.
3.
Connect peripheral devices to the server ("Rear panel components" on page 9).
WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do not plug
telephone or telecommunications connectors into RJ-45 connectors.
4.
Connect the power cord to the rear of the server.
5.
Connect the power cord to the AC power source.
Setup 34
WARNING: To reduce the risk of electric shock or damage to the equipment:
• Do not disable the power cord grounding plug. The grounding plug is an important safety
feature.
• Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all
times.
• Unplug the power cord from the power supply to disconnect power to the equipment.
• Do not route the power cord where it can be walked on or pinched by items placed against it.
Pay particular attention to the plug, electrical outlet, and the point where the cord extends from
the server.
Installing the server into the rack
WARNING: This server is very heavy. To reduce the risk of personal injury or damage to the
equipment:
• Observe local occupational health and safety requirements and guidelines for manual
material handling.
• Get help to lift and stabilize the product during installation or removal, especially when the
product is not fastened to the rails. When the server weighs more than 22.5 kg (50 lb), at least
two people must lift the server into the rack together. A third person may be required to help
align the server if the server is installed higher than chest level.
• Use caution when installing the server in or removing the server from the rack; it is unstable
when not fastened to the rails.
CAUTION: Always plan the rack installation so that the heaviest item is on the bottom of the rack.
Install the heaviest item first, and continue to populate the rack from the bottom to the top.
1.
Install the server and cable management arm into the rack. Refer to the installation instructions that ship
with the 3-7U Quick Deploy Rail System.
2.
Install an additional extender bracket (included with the server) to the cable management arm. Refer to
"Converting the cable management arm swing" in the installation instructions that ship with the 3-7U
Quick Deploy Rail System.
Setup 35
3.
Connect peripheral devices to the server ("Rear panel components" on page 9).
4.
Connect the power cord to the rear of the server.
5.
Connect the power cord to the AC power source.
Powering up and configuring the server
To power up the server, press the Power On/Standby button.
While the server boots, RBSU and the ORCA utility are automatically configured to prepare the server for
operating system installation.
To configure these utilities manually:
•
Press the F8 key when prompted during the array controller initialization to configure the array
controller using ORCA.
•
Press the F9 key when prompted during the boot process to change the server settings using RBSU. The
system is set up by default for the English language.
For more information on the automatic configuration, refer to the HP ROM-Based Setup Utility User Guide
located on the Documentation CD.
Installing the operating system
To operate properly, the server must have a supported operating system. For the latest information on
supported operating systems, refer to the HP website (http://www.hp.com/go/supportos).
Two methods are available to install an operating system on the server:
•
SmartStart assisted installation—Insert the SmartStart CD into the CD-ROM drive and reboot the server.
•
Manual installation—Insert the operating system CD into the CD-ROM drive and reboot the server. This
process may require you to obtain additional drivers from the HP website
(http://www.hp.com/support).
Follow the on-screen instructions to begin the installation process.
For information on using these installation paths, refer to the SmartStart installation poster in the HP ProLiant
Essentials Foundation Pack, included with the server.
Registering the server
To register the server, refer to the HP Registration website (http://register.hp.com).
Setup 36
Hardware options installation
Introduction
If more than one option is being installed, read the installation instructions for all the hardware options and
identify similar steps to streamline the installation process.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
CAUTION: To prevent damage to electrical components, properly ground the server before
beginning any installation procedure. Improper grounding can cause electrostatic discharge.
Processor option
The server supports single-processor and dual-processor operation. With two processors installed, the server
supports boot functions through the processor installed in processor socket 1. However, if processor 1 fails,
the system automatically boots from processor 2 and provides a processor failure message.
CAUTION: To avoid damage to the processor and system board, only authorized personnel
should attempt to replace or install the processor in this server.
CAUTION: To help avoid damage to the processor and system board, do not install the
processor without using the processor installation tool.
CAUTION: To prevent possible server malfunction and damage to the equipment, multiprocessor
configurations must contain processors with the same part number.
IMPORTANT: If installing a processor with a faster speed, update the system ROM before
installing the processor.
To install the component:
1.
Update the system ROM.
Locate and download the latest ROM version from the HP website (http://www.hp.com/support).
Follow the instructions on the website to update the system ROM.
2.
Power down the server (on page 24).
3.
Do one of the following:
o
Open or remove the tower bezel, as needed ("Open or remove the tower bezel" on page 25).
o
Extend the server from the rack (on page 24).
4.
Remove the access panel (on page 26).
5.
Remove the large redundant fan air baffle, if installed ("Remove the large redundant fan air baffle" on
page 27).
Hardware options installation
37
6.
Place the tower server on the side.
CAUTION: Failure to completely open the processor locking lever prevents the processor from
seating during installation, leading to hardware damage.
7.
Open the processor locking lever and the processor socket retaining bracket. Do not remove the
processor socket cover.
IMPORTANT: Be sure the processor remains inside the processor installation tool.
Hardware options installation
38
8.
If the processor has separated from the installation tool, carefully re-insert the processor in the tool.
Handle the processor by the edges only, and do not touch the bottom of the processor, especially the
contact area.
Hardware options installation
39
9.
Align the processor installation tool with the socket, and then install the processor. THE PINS ON THE
SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED.
CAUTION: THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. To
avoid damage to the system board:
• Never install or remove a processor without using the processor installation tool.
• Do not touch the processor socket contacts.
• Do not tilt or slide the processor when lowering the processor into the socket.
Hardware options installation
40
10.
Press the tabs on the processor installation tool to separate it from the processor, and then remove the
tool.
11.
Close the processor socket retaining bracket and the processor locking lever. The processor socket
cover is automatically ejected. Remove the cover.
CAUTION: Be sure to close the processor socket retaining bracket before closing the processor
locking lever. The lever should close without resistance. Forcing the lever closed can damage the
processor and socket, requiring system board replacement.
Hardware options installation
41
1.
Open the heatsink locking levers.
2.
Remove the heatsink protective cover.
3.
Install the heatsink.
Hardware options installation
42
4.
Close the heatsink locking levers.
5.
(Optional) To optimize performance, install memory into the processor 2 DIMM slots ("System board
components" on page 11).
6.
Remove the fan blank in fan bay 3 ("Remove a fan blank" on page 29).
7.
Install the fan into fan bay 3.
8.
Connect the fan cable to the system board ("System board components" on page 11).
Hardware options installation
43
9.
Install the DIMM baffle onto the fan.
10.
Install the large redundant fan air baffle, if removed.
11.
Install the access panel (on page 27).
12.
Do one of the following:
13.
o
Close or install the tower bezel, as needed.
o
Slide the server back into the rack.
Power up the server (on page 24).
Memory options
IMPORTANT: This server does not support mixing RDIMMs and UDIMMs. Attempting to mix
these two types causes the server to halt during BIOS initialization.
The memory subsystem in this server can support RDIMMs or UDIMMs. Both types are referred to as DIMMs
when the information applies to both types. When specified as RDIMM or UDIMM, the information applies
to that type only. All memory installed in the server must be the same type.
The server supports the following DIMM speeds:
•
Single- and dual-rank PC3-10600 (DDR-1333) DIMMs operating at 1333 and 1066 MHz
•
Quad-rank PC3-8500 (DDR-1067) DIMMs operating at 1066 MHz
Depending on the processor model, the number of DIMMs installed, and whether UDIMMs or RDIMMs are
installed, the memory clock speed may be reduced to 1066 or 800 MHz. For more information on the effect
of DIMM slot population, see "General DIMM slot population guidelines (on page 48)."
Memory subsystem architecture
The memory subsystem in this server is divided into channels. Each processor supports three channels, and
each channel supports three DIMM slots, as shown in the following table.
Hardware options installation
44
Channel
Population order
Slot number
1
G
D
A
1
2
3
2
H
E
B
4
5
6
3
I
F
C
7
8
9
This multi-channel architecture provides enhanced performance in Advanced ECC mode. This architecture
also enables the Lockstep, Online Spare, and Mirrored Memory modes. This server supports both Registered
PC3 DIMMs (RDIMMs) and Unbuffered DIMMs (UDIMMs).
DIMM slots in this server are identified by number and by letter. Letters identify the slots to populate for
specific AMP modes. Slot numbers are reported by ROM messages during boot and for error reporting.
Single-, dual-, and quad-rank DIMMs
To understand and configure memory protection modes properly, an understanding of single-, dual-, and
quad-rank DIMMs is helpful. Some DIMM configuration requirements are based on these classifications.
A single-rank DIMM has one set of memory chips that is accessed while writing to or reading from the
memory. A dual-rank DIMM is similar to having two single-rank DIMMs on the same module, with only one
rank accessible at a time. A quad-rank DIMM is, effectively, two dual-rank DIMMs on the same module. Only
one rank is accessible at a time. The server memory control subsystem selects the proper rank within the
DIMM when writing to or reading from the DIMM.
Dual- and quad-rank DIMMs provide the greatest capacity with the existing memory technology. For
example, if current DRAM technology supports 2-GB single-rank DIMMs, a dual-rank DIMM would be 4-GB,
and a quad-rank DIMM would be 8-GB.
DIMM identification
IMPORTANT: This server does not support mixing RDIMMs and UDIMMs. Attempting to mix
these two types causes the server to halt during BIOS initialization.
Hardware options installation
45
The memory subsystem may be populated with either RDIMMs or UDIMMs, but mixing the two types is not
supported. To determine DIMM characteristics, use the label attached to the DIMM and the following
illustration and table.
Item
Description
Definition
1
Size
—
2
Rank
1R = Single-rank
2R = Dual-rank
4R = Quad-rank
3
Data width
x4 = 4-bit
x8 = 8-bit
4
Memory speed
10600 = 1333-MHz
8500 = 1066-MHz
5
DIMM type
R = RDIMM (registered)
E = UDIMM (unbuffered with ECC)
For the latest supported memory information, see the QuickSpecs on the HP website (http://www.hp.com).
Memory configurations
To optimize server availability, the server supports the following AMP modes:
•
Advanced ECC—provides the greatest memory capacity for a given DIMM size, while providing up to
4-bit error correction. This mode is the default option for this server.
•
Mirrored Memory—provides maximum protection against failed DIMMs. Uncorrectable errors in one
channel are corrected by the mirror channel.
•
Lockstep—provides enhanced protection while making all installed memory available to the operating
system. The server can continue to function if a single- or multi-bit memory failure within a single DRAM
device occurs.
Advanced Memory Protection options are configured in RBSU. If the requested AMP mode is not supported
by the installed DIMM configuration, the server boots in Advanced ECC mode. For more information, see
"HP ROM-Based Setup Utility (on page 92)."
Hardware options installation
46
For the latest memory configuration information, see the QuickSpecs on the HP website
(http://www.hp.com).
RDIMM maximum memory configurations
The following table lists the maximum memory configurations possible with 16-GB RDIMMs.
Rank
Single-processor
Dual-processor
Single-rank
36 GB
72 GB
Dual-rank
72 GB
144 GB
Quad-rank
96 GB
192 GB
UDIMM maximum memory configurations
When using 2-GB single- or dual-rank UDIMMs, the server supports a maximum of 24 GB with one processor
and 48 GB with two processors.
Low voltage DIMMs
Low Voltage DDR3 DIMMs operate at a lower voltage (1.35V) than standard voltage DDR3 DIMMs (1.5V),
and therefore consume less power. However, LVDIMMs are configured to operated at standard voltage
levels (1.5V) under the following conditions:
•
If LVDIMMs are mixed with standard DDR3 DIMMs on the same server, the LVDIMMs operate at 1.5V.
•
If there are two dual-rank LVDIMMs per channel on any populated memory channel in the system
running at 1333 MHz, the LVDIMMs operate at 1.5V.
This setting preserves maximum memory subsystem performance. To have DIMMs operate at 1.35V,
configure the Maximum Memory Bus Frequency option in the ROM-Based Setup Utility to 1066 MHz.
•
If there is one quad-rank LVDIMM per channel on any populated memory channel in the system running
at 1066 MHz, the LVDIMMs operate at 1.5V.
This setting preserves maximum memory subsystem performance. To have DIMMs operate at 1.35V,
configure the Maximum Memory Bus Frequency option in the ROM-Based Setup Utility to 800 MHz.
LVDIMMs are only supported for use with the Intel® Xeon® 5600 series of processors.
Advanced ECC memory configuration
Advanced ECC memory is the default memory protection mode for this server. Standard ECC can correct
single-bit memory errors and detect multi-bit memory errors. When multi-bit errors are detected using
Standard ECC, the error is signaled to the server and causes the server to halt.
Advanced ECC protects the server against some multi-bit memory errors. Advanced ECC can correct both
single-bit memory errors and 4-bit memory errors if all failed bits are on the same DRAM device on the DIMM.
Advanced ECC provides additional protection over Standard ECC because it is possible to correct certain
memory errors that would otherwise be uncorrected and result in a server failure. The server provides
notification that correctable error events have exceeded a pre-defined threshold rate.
Hardware options installation
47
Mirrored memory configuration
Mirroring provides protection against uncorrected memory errors that would otherwise result in server
downtime. Mirroring is performed at the channel level. Channels 1 and 2 are used; channel 3 is not
populated.
Data is written to both memory channels. Data is read from one of the two memory channels. If an
uncorrectable error is detected in the active memory channel, data is retrieved from the mirror channel. This
channel becomes the new active channel, and the system disables the channel with the failed DIMM.
Lockstep memory configuration
Lockstep mode provides protection against multi-bit memory errors that occur on the same DRAM device.
Lockstep mode can correct any single DRAM device failure on x4 and x8 DIMM types. The DIMMs in each
channel must have identical HP part numbers.
Lockstep mode uses channel 1 and channel 2. Channel 3 is not populated. Because channel 3 cannot be
populated when using Lockstep mode, the maximum memory capacity is lower than Advanced ECC mode.
Memory performance with Advanced ECC is also slightly higher.
Online Spare memory configuration
Online spare memory provides protection against degraded DIMMs by reducing the likelihood of
uncorrected memory errors. This protection is available without any operating system support.
Online spare memory protection dedicates one rank of each memory channel for use as spare memory. The
remaining ranks are available for OS and application use. If correctable memory errors occur at a rate
higher than a specific threshold on any of the non-spare ranks, the server automatically copies the memory
contents of the degraded rank to the online spare rank. The server then deactivates the failing rank and
automatically switches over to the online spare rank.
General DIMM slot population guidelines
Observe the following guidelines for all AMP modes:
•
Populate DIMM slots for a processor only if the processor is installed.
•
To maximize performance in multi-processor configurations, distribute the total memory capacity
between all processors as evenly as possible.
•
Do not mix Unbuffered and Registered PC3 DIMMs.
•
Each channel supports up to two Unbuffered DIMMs.
•
If quad-rank DIMMs are installed for a processor, a maximum of two DIMMs can be installed on each
channel for that processor.
•
If a channel contains quad-rank DIMMs, the quad-rank DIMM must be installed first on that channel.
DIMM speeds are supported as indicated in the following table.
Populated slots
(per channel)
Rank
Speeds supported
(MHz)
1
Single- or dual-rank
1333, 1066
1
Quad-rank
1066
2
Single- or dual-rank
1066
Hardware options installation
48
Populated slots
(per channel)
Rank
Speeds supported
(MHz)
3
Single- or dual-rank
800
Advanced ECC population guidelines
For Advanced ECC mode configurations, observe the following guidelines:
•
Observe the general DIMM slot population guidelines (on page 48).
•
DIMMs may be installed individually.
Single-processor Advanced ECC population order
For Advanced ECC mode configurations with a single processor, populate the DIMM slots in the following
order:
•
RDIMM: Sequentially in alphabetical order (A through I)
•
UDIMM: A through F, sequentially in alphabetical order. Do not populate DIMM slots G through I.
Multi-processor Advanced ECC population order
For Advanced ECC mode configurations with multiple processors, populate the DIMM slots for each
processor in the following order:
•
RDIMM: Sequentially in alphabetical order (A through I)
•
UDIMM: A through F, sequentially in alphabetical order. Do not populate DIMM slots G through I.
Mirrored Memory population guidelines
For Mirrored Memory mode configurations, observe the following guidelines:
•
Observe the general DIMM slot population guidelines (on page 48).
•
Always install DIMMs in channels 1 and 2 for each installed processor.
•
Do not install DIMMs in channel 3 for any processor.
•
DIMMs installed on channel 1 and channel 2 of an installed processor must be identical.
•
In multi-processor configurations, each processor must have a valid Mirrored Memory configuration.
•
In multi-processor configurations, each processor may have a different valid Mirrored Memory
configuration.
Single-processor Mirrored Memory population order
For Mirrored Memory mode configurations with a single processor, populate the DIMM slots in the following
order:
•
RDIMM
o
First: A and B
o
Next: D and E
o
Last: G and H
o
Do not populate slots C, F, or I.
Hardware options installation
49
•
UDIMM
o
First: A and B
o
Last: D and E
o
Do not populate slots C, F, G, H, or I.
After installing the DIMMs, use RBSU to configure the system for Mirrored Memory support ("Configuring
mirrored memory" on page 93).
Multi-processor Mirrored Memory population order
For Mirrored Memory mode configurations with multiple processors, populate the DIMM slots for each
processor in the following order:
•
•
RDIMM
o
First: A and B
o
Next: D and E
o
Last: G and H
o
Do not populate slots C, F, or I.
UDIMM
o
First: A and B
o
Last: D and E
o
Do not populate slots C, F, G, H, or I.
After installing the DIMMs, use RBSU to configure the system for mirrored memory support ("Configuring
mirrored memory" on page 93).
Lockstep Memory population guidelines
For Lockstep memory mode configurations, observe the following guidelines:
•
Observe the general DIMM slot population guidelines (on page 48).
•
Always install DIMMs in channels 1 and 2 for each installed processor.
•
Do not install DIMMs in channel 3 for any processor.
•
DIMM configuration on channel 1 and channel 2 of a processor must be identical.
•
In multi-processor configurations, each processor must have a valid Lockstep Memory configuration.
•
In multi-processor configurations, each processor may have a different valid Lockstep Memory
configuration.
Single-processor Lockstep population order
For Lockstep memory mode configurations with a single processor, populate the DIMM slots in the following
order:
•
RDIMM
o
First: A and B
o
Next: D and E
o
Last: G and H
Hardware options installation
50
o
•
Do not populate slots C, F, or I.
UDIMM
o
First: A and B
o
Last: D and E
o
Do not populate slots C, F, G, H, or I.
After installing the DIMMs, use RBSU to configure the system for Lockstep memory support ("Configuring
lockstep memory" on page 94).
Multi-processor Lockstep population order
For Lockstep memory mode configurations with multiple processors, populate the DIMM slots for each
processor in the following order:
•
•
RDIMM
o
First: A and B
o
Next: D and E
o
Last: G and H
o
Do not populate slots C, F, or I.
UDIMM
o
First: A and B
o
Last: D and E
o
Do not populate slots C, F, G, H, or I.
After installing the DIMMs, use RBSU to configure the system for Lockstep memory support ("Configuring
lockstep memory" on page 94).
Installing DIMMs
CAUTION: To avoid damage to the hard drives, memory, and other system components, the air
baffle, drive blanks, and access panel must be installed when the server is powered up.
1.
Power down the server (on page 24).
2.
Do one of the following:
o
Open or remove the tower bezel, as needed ("Open or remove the tower bezel" on page 25).
o
Extend the server from the rack (on page 24).
3.
Remove the access panel (on page 26).
4.
Remove the large redundant fan air baffle, if installed ("Remove the large redundant fan air baffle" on
page 27).
5.
Remove the DIMM baffle, if installed ("Remove the DIMM baffle" on page 28).
6.
Remove a fan, if necessary.
7.
Open the DIMM slot latches.
Hardware options installation
51
8.
Install the DIMM.
9.
Install a fan, if removed.
10.
Install the DIMM baffle.
11.
Install the large redundant fan air baffle, if removed.
12.
Install the access panel (on page 27).
13.
Do one of the following:
14.
o
Close or install the tower bezel, as needed.
o
Slide the server back into the rack.
Power up the server (on page 24).
After installing DIMMs, configure the AMP mode in RBSU ("HP ROM-Based Setup Utility" on page 92).
SAS or SATA hard drive option
CAUTION: For proper cooling, do not operate the server without the access panel, baffles,
expansion slot covers, hard drives, or blanks installed.
IMPORTANT: When installing a x3/x1 SAS cable in an SFF system, HP recommends connecting
the x3 part of the x3/x1 cable to the SAS hard drive backplane connector that corresponds to
hard drive slots 1 to 4. In this setup, hard drive slot 1 is not available, but because hard drive slots
2 to 4 are connected, one continuous volume can be created. All drive slots are available in LFF
systems.
Hardware options installation
52
To install the component:
1.
Remove the hard drive blank.
2.
Open the release latch to prepare the drive for installation.
Hardware options installation
53
3.
Install the hard drive.
4.
Determine the status of the drive by observing the drive LEDs ("SAS and SATA hard drive LEDs" on page
16).
5.
Resume normal server operations.
Hard drive cage options
HP does not support mixing SFF and LFF optional hard drive expansion cages.
Installing a hard drive expansion cage power cable
1.
Power down the server (on page 24).
2.
Do one of the following:
o
Open or remove the tower bezel, as needed ("Open or remove the tower bezel" on page 25).
o
Extend the server from the rack (on page 24).
3.
Remove the access panel (on page 26).
4.
Disconnect all cables connected to the system board ("System board components" on page 11).
Hardware options installation
54
5.
Remove all expansion boards.
6.
Remove the large redundant fan air baffle, if installed ("Remove the large redundant fan air baffle" on
page 27).
7.
Remove the DIMM baffles ("Remove the DIMM baffle" on page 28).
8.
Disconnect the fan cables, and then remove all fans.
9.
Loosen the two system board thumbscrews.
Hardware options installation
55
10.
Using the system board tray handles, slide the tray forward, and then remove the system board.
11.
Connect the power cable from the option kit to the power supply backplane. Be sure to thread the
cables through the hole in the center wall.
12.
Install the system board.
13.
Tighten the thumbscrews.
14.
Connect all cables to the system board.
15.
Install all fans.
16.
Install all DIMM baffles.
17.
Install the large redundant fan air baffle, if removed.
18.
Install all expansion boards.
Hardware options installation
56
Eight-bay SFF drive cage option
Before installing the optional SFF hard drive cage, you must install an optional SAS controller. See the
instructions that ship with the option.
CAUTION: To avoid damage to the pin connectors, install only supported hard drive cages and
components in HP ProLiant ML350 G6 Servers. For supported options, see the QuickSpecs at the
HP website (http://www.hp.com/servers/proliantml350).
To install the component:
1.
Install the hard drive expansion cage power cable ("Installing a hard drive expansion cage power
cable" on page 54).
2.
Remove the two bezel blanks closest to the primary hard drive cage.
3.
Using a T-15 Torx screwdriver, remove the sleeve from the optional hard drive cage.
4.
Connect the SAS cables to the optional hard drive cage.
Hardware options installation
57
5.
Position the hard drive cage near the optional drive cage bay, and then thread the SAS cables through
the bay.
6.
Install the SFF hard drive cage into the server.
CAUTION: Always populate each media bay with either a device or a blank. Proper airflow can
only be maintained when the bays are populated. Unpopulated drive bays can lead to improper
cooling and thermal damage.
7.
Thread the SAS cables through the hole in the center wall.
8.
Connect the SAS cables to the optional SAS controller or SAS expander board.
Hardware options installation
58
9.
Connect the power cable to the optional hard drive cage backplane.
10.
Install any hard drives or blanks ("SAS or SATA hard drive option" on page 52).
11.
Install the access panel (on page 27).
12.
Do one of the following:
13.
o
Close or install the tower bezel, as needed.
o
Slide the server back into the rack.
Power up the server (on page 24).
Two-bay LFF drive cage option
CAUTION: To avoid damage to the pin connectors, install only supported hard drive cages and
components in HP ProLiant ML350 G6 Servers. For supported options, see the QuickSpecs at the
HP website (http://www.hp.com/servers/proliantml350).
To install the component:
1.
Install the hard drive expansion cage power cable ("Installing a hard drive expansion cage power
cable" on page 54).
2.
Remove the two bezel blanks closest to the primary hard drive cage.
Hardware options installation
59
3.
Using a T-15 Torx screwdriver, remove the primary hard drive cage screws.
4.
Extend the primary hard drive cage from the chassis.
5.
Disconnect the existing SAS cable from the connector B (labeled "4 and 5") on the primary drive cage
backplane. Retain the cable for future use.
IMPORTANT: When installing the optional two-bay LFF expansion hard drive cage, the existing
SAS cable B on the primary drive will be replaced by the mini-SAS Y-cable from the option kit.
6.
Connect the following cables:
o
The sideband LED cable to the optional hard drive cage
Hardware options installation
60
o
The connector labeled "2LFF" of the mini-SAS Y-cable to the optional hard drive cage.
7.
Position the hard drive cage near the optional drive cage bay, and then thread the drive cables through
the bay.
8.
Slide the optional hard drive cage about three-fourth of the way into the bay, leaving room to connect
cables at the back of the drive cage.
9.
Connect the following cables:
o
The power cable to the optional hard drive cage.
o
The sideband LED cable from the optional hard drive cage to the primary hard drive cage.
Hardware options installation
61
o
10.
The connector labeled "6LFF"of the mini-SAS Y-cable to the primary hard drive cage.
Slide the optional hard drive cage fully into the bay until it clicks, and then install the screws.
CAUTION: Always populate each media bay with either a device or a blank. Proper airflow can
only be maintained when the bays are populated. Unpopulated drive bays can lead to improper
cooling and thermal damage.
11.
Connect the common end of the mini-SAS Y-cable to the SAS connector B on the system board.
12.
Install any hard drives or blanks ("SAS or SATA hard drive option" on page 52).
13.
Install the access panel (on page 27).
14.
Do one of the following:
15.
o
Close or install the tower bezel, as needed.
o
Slide the server back into the rack.
Power up the server (on page 24).
Hardware options installation
62
Removable media device options
Identifying guide screws
When installing drives in the removable media bay, guide screws must be installed to make sure the drives
align correctly in the drive cage. HP has provided extra guide screws, 5.25 M3 metric screws and/or HD
6-32 shipping screws, located behind the media bay blank. The metric screws are black.
Installing a half-height or full-height media device
The server includes five removable media bays. The server ships with an optical drive, and the other four
bays have blanks. You can install two full-height devices or up to four additional half-height media devices in
the removable media cage.
To install a half-height or full-height media device:
1.
Power down the server (on page 24).
2.
Do one of the following:
o
Open or remove the tower bezel, as needed ("Open or remove the tower bezel" on page 25).
o
Extend the server from the rack (on page 24).
3.
Remove the access panel (on page 26).
4.
Remove the media bay blank (on page 27).
5.
Install the guide screws ("Identifying guide screws" on page 63), if applicable.
6.
Slide the drive about three-fourths of the way into the bay, leaving room to connect cables at the back
of the drive.
o
Half-height device
Hardware options installation
63
o
Full-height device
7.
Connect the data and power cables to the rear of the device.
8.
Slide the drive into the bay until it clicks.
9.
When shipping a server with a full-height device installed, replace the front guide screw with a shipping
screw ("Installing the full-height media device shipping screw" on page 64).
10.
Install the access panel (on page 27).
11.
Do one of the following:
o
Close or install the tower bezel, as needed.
o
Slide the server back into the rack.
Installing the full-height media device shipping screw
When shipping a server with a full-height media device installed, always install a shipping screw to secure
the device.
1.
Install the full-height media device ("Installing a half-height or full-height media device" on page 63).
2.
Remove the front guide screw from the full-height media device.
Hardware options installation
64
3.
Remove the silver shipping screw from the chassis.
4.
Install the silver shipping screw into the full-height device.
Redundant fan assembly option
To install the component:
1.
Power down the server (on page 24).
2.
Do one of the following:
o
Open or remove the tower bezel, as needed ("Open or remove the tower bezel" on page 25).
o
Extend the server from the rack (on page 24).
3.
Remove the access panel (on page 26).
4.
Remove the fan blank from fan bay 4 ("Remove a fan blank" on page 29).
Hardware options installation
65
5.
Install the fan in fan bay 4.
6.
Connect the fan cable to the system board ("System board components" on page 11).
7.
Align the baffle guide posts with the holes on the fan and the system board.
Hardware options installation
66
8.
Install the large air baffle.
9.
Install the access panel (on page 27).
10.
Do one of the following:
11.
o
Close or install the tower bezel, as needed.
o
Slide the server back into the rack.
Power up the server (on page 24).
Redundant hot-plug power supply option
The server supports a second hot-plug power supply to provide redundant power to the system if the primary
power supply fails.
WARNING: To reduce the risk of electric shock or damage to the equipment:
• Do not disable the power cord grounding plug. The grounding plug is an important safety
feature.
• Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all
times.
• Unplug the power cord from the power supply to disconnect power to the equipment.
• Do not route the power cord where it can be walked on or pinched by items placed against it.
Pay particular attention to the plug, electrical outlet, and the point where the cord extends from
the equipment.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the power supply or
power supply blank to cool before touching it.
WARNING: To reduce the risk of electric shock or damage to the equipment, do not connect the
power cord to the power supply until the power supply is installed.
CAUTION: Always install either a hot-plug power supply or a power supply blank into each bay
to maintain proper airflow and cooling in the server. Improper airflow can lead to thermal
damage.
Hardware options installation
67
Power supply configuration
CAUTION: All power supplies installed in the server must have the same output power capacity
to operate in redundant mode. Verify that all power supplies have the same part number and
label color. When the system detects mismatched power supplies, the system displays POST
messages, does not power on the new power supply, and remains in non-redundant mode.
Label color
Output
Blue
460W
Orange
750W
Green
1,200W
Installing the redundant hot-plug power supply option
WARNING: To reduce the risk of personal injury or damage to the equipment, the installation of
power supplies should be performed only by individuals who are qualified in servicing server
equipment and trained to deal with products capable of producing hazardous energy levels.
WARNING: To reduce the risk of personal injury from hot surfaces, observe the thermal labels on
each power supply or module.
WARNING: To reduce the risk of injury from electric shock hazards, do not open power
supplies. Refer all maintenance, upgrades, and servicing to qualified personnel.
CAUTION: Electrostatic discharge (ESD) can damage electronic components. Be sure that you
are properly grounded (earthed) before beginning any installation procedure.
To install the component:
1.
Identify the redundant power supply bay ("Rear panel components" on page 9).
IMPORTANT: Power supplies for the model shown are hot-pluggable. When using the redundant
power supply option, it is not necessary to power down the server before removing or installing
a power supply.
Hardware options installation
68
2.
Remove the power supply blank.
WARNING: To reduce the risk of electric shock or damage to the equipment, do not connect AC
power cords to uninstalled power supplies.
3.
Slide the power supply into the power supply bay until the release/lock lever clicks, securing the power
supply.
4.
Connect the power cord to the power supply.
5.
Using the retaining clip shipped with the server, secure the power cord to the power supply handle.
Securing the cord will ensure enough slack.
6.
Connect the power cord to the AC power source.
7.
Be sure that the power supply LED is illuminated green ("Rear panel LEDs and buttons" on page 10).
Expansion board options
The server supports PCI, PCI-X, and PCI Express expansion boards.
Hardware options installation
69
Removing the expansion slot cover
To install the component:
1.
Power down the server (on page 24).
2.
Do one of the following:
o
Open or remove the tower bezel, as needed ("Open or remove the tower bezel" on page 25).
o
Extend the server from the rack (on page 24).
3.
Remove the access panel (on page 26).
4.
Push the release latches on the expansion board retainer, and then pull the retainer out away from the
chassis.
5.
Remove the expansion slot cover.
CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless
all PCI slots have either an expansion slot cover or an expansion board installed.
Hardware options installation
70
Installing an expansion board
When installing a high-wattage video/graphics controller, observe the following guidelines:
•
Install the controller in the x16 slot ("System board components" on page 11).
•
Install the 150W PCIe video/graphics controller power cable ("150W PCIe video/graphics controller
power cable option" on page 82).
CAUTION: To prevent damage to the server or expansion boards, power down the server and
remove all AC power cords before removing or installing the expansion boards.
To install the component:
1.
Power down the server (on page 24).
2.
Do one of the following:
o
Open or remove the tower bezel, as needed ("Open or remove the tower bezel" on page 25).
o
Extend the server from the rack (on page 24).
3.
Remove the access panel (on page 26).
4.
Remove the expansion slot cover from the slot, if installed ("Removing the expansion slot cover" on page
70).
IMPORTANT: It may be necessary to remove the slot cover next to the slot in which you are
installing a board.
5.
Install the expansion board.
6.
Close the expansion slot latch to secure the board.
7.
Connect any required internal cables to the expansion board. Refer to the documentation that ships with
the expansion board.
8.
Close the expansion board retainer.
9.
Install the access panel (on page 27).
10.
Do one of the following:
Hardware options installation
71
11.
o
Close or install the tower bezel, as needed.
o
Slide the server back into the rack.
Connect any required external cables to the expansion board. Refer to the documentation that ships
with the expansion board.
PCI-X expansion cage option
The PCI-X expansion cage option converts one PCI Express slot into two PCI-X slots for additional expansion
board capability. The PCI-X expansion cage does not support expansion boards with internal cabling
requirements.
This option provides health monitoring of the riser fans which appear as fans 5 and 6.
In addition, both expansion boards installed in the PCI-X expansion cage appear as slots 1 and 2.
To install the component:
CAUTION: To prevent damage to the server or expansion boards, power down the server and
remove all AC power cords before removing or installing the PCI-X expansion cage.
1.
Power down the server (on page 24).
2.
Do one of the following:
o
Open or remove the tower bezel, as needed ("Open or remove the tower bezel" on page 25).
o
Remove the server from the rack (on page 25).
3.
Remove the access panel (on page 26).
4.
Remove the two T-10 screws from the rear panel, and then remove the rear access panel. Retain the
screws for securing the PCI-X expansion cage.
Hardware options installation
72
5.
Remove the airflow shield from the chassis. Retain the shield for future use if the PCI-X expansion cage
is not installed.
6.
Remove the four T-15 screws from the hard drive cage, and then partially extend the hard drive cage
from the chassis.
Hardware options installation
73
7.
Pull the spring-loaded locking pin out, and then turn it one-quarter turn to an extended position.
8.
Remove a PCI-X expansion slot cover.
Hardware options installation
74
9.
Install PCI-X expansion boards in the PCI-X expansion cage.
10.
Install the PCI-X expansion cage. Secure the assembly with the screws from the rear access panel.
Hardware options installation
75
11.
Turn the spring-loaded locking pin until it locks into the chassis.
12.
Open the expansion board retainer.
13.
Remove the expansion board or the expansion slot cover for expansion slot 1 ("Removing the
expansion slot cover" on page 70). The PCI-X expansion cage is supported only by slot 1.
14.
Install the included PCI Express conversion card into expansion slot 1.
With the PCI-X expansion cage option, the additional PCI-X slots are recognized as slot 1 by the ROM.
15.
Close the expansion board retainer.
Hardware options installation
76
16.
Connect the signal cable to the installed PCI Express conversion card and to the PCI-X expansion cage.
17.
Disconnect the first power connector of both system power cables from any installed media bay
devices.
18.
Connect the included power cable extension:
a. Connect the extension to the PCI-X expansion cage.
b. Connect the extension to the first power connector of both system power cables.
19.
Connect the power connectors on the power cable extension to any installed media bay devices. Route
the unused portion of the system power cables to avoid airflow restriction.
Hardware options installation
77
20.
Install any other expansion boards ("Installing an expansion board" on page 71).
21.
Slide the hard drive cage back into the chassis, and then secure the cage with the four T-15 screws.
22.
Install the access panel (on page 27).
23.
Do one of the following:
o
Close or install the tower bezel, as needed.
o
Install the server in the rack.
24.
Connect any external cables to the PCI-X expansion boards.
25.
Power up the server (on page 24).
Battery-backed write cache option
The server supports multiple memory modules and RAID levels:
•
256 MB supports RAID 0, 1, 10
•
512 MB supports RAID 0, 1, 5, and 10
CAUTION: To prevent a server malfunction or damage to the equipment, do not add or remove
the battery pack while an array capacity expansion, RAID level migration, or stripe size migration
is in progress.
IMPORTANT: The battery pack might have a low charge when installed. In this case, a POST
error message is displayed when the server is powered up, indicating that the battery pack is
temporarily disabled. No action is necessary on your part. The internal circuitry automatically
recharges the batteries and enables the battery pack. This process might take up to four hours.
During this time, the cache module functions properly, but without the performance advantage of
the battery pack.
NOTE: The data protection and the time limit also apply if a power outage occurs. When power
is restored to the system, an initialization process writes the preserved data to the hard drives.
To install the component:
Hardware options installation
78
1.
Power down the server (on page 24).
2.
Do one of the following:
o
Open or remove the tower bezel, as needed ("Open or remove the tower bezel" on page 25).
o
Extend the server from the rack (on page 24).
3.
Remove the access panel (on page 26).
4.
Locate the cache module connector ("System board components" on page 11).
5.
Open the cache module latches.
6.
Install the cache module.
7.
Connect the cable to the cache module.
8.
Connect the cable to the battery pack.
9.
Install the battery pack.
Hardware options installation
79
IMPORTANT: The server supports only one battery pack in the chassis. If more than one battery
is needed, use the Velcro strips provided in the option kit to attach additional battery packs.
10.
Install the access panel (on page 27).
11.
Do one of the following:
12.
o
Close or install the tower bezel, as needed.
o
Slide the server back into the rack.
Power up the server (on page 24).
For more information, see the documentation that ships with the option.
FBWC module and capacitor pack option
CAUTION: The cache module connector does not use the industry standard DDR3 mini DIMM
pinout. Do not use this controller with cache modules designed for other controller models,
because the controller can malfunction and you can lose data. Also, do not transfer this cache
module to an unsupported controller model, because you can lose data.
To install the component:
1.
Back up all data.
2.
Close all applications.
3.
Power down the server (on page 24).
CAUTION: In systems that use external data storage, be sure that the server is the first unit to be
powered down and the last to be powered back up. Taking this precaution ensures that the system
does not erroneously mark the drives as failed when the server is powered up.
4.
5.
Do one of the following:
o
Open or remove the tower bezel, as needed ("Open or remove the tower bezel" on page 25).
o
Extend the server from the rack (on page 24).
Remove the access panel (on page 26).
Hardware options installation
80
6.
Remove the large redundant air baffle, if installed ("Remove the large redundant fan air baffle" on page
27).
7.
Install the FBWC module.
8.
Connect the cable.
Hardware options installation
81
9.
Install the capacitor pack.
10.
Install the large redundant air baffle, if removed.
11.
Install the access panel.
12.
Do one of the following:
13.
o
Close or install the tower bezel, as needed.
o
Slide the server back into the rack.
Power up the server (on page 24).
150W PCIe video/graphics controller power cable
option
To determine power requirements for supported options, use the power calculator located at the HP website
(http://www.hp.com/servers/powercalculator).
Before installing a high-wattage video/graphics controller, install the cable. For more information, see
"Installing an expansion board (on page 71)."
CAUTION: To avoid damage to the pin connectors, only use the supported video cable when
installing this option. For supported options, see the QuickSpecs at the HP website
(http://www.hp.com/servers/proliantml350).
To install the component:
1.
Power down the server (on page 24).
2.
Do one of the following:
o
Open or remove the tower bezel, as needed ("Open or remove the tower bezel" on page 25).
o
Extend the server from the rack (on page 24).
3.
Remove the access panel (on page 26).
4.
Disconnect all cables connected to the system board ("System board components" on page 11).
Hardware options installation
82
5.
Remove all expansion boards.
6.
Remove the large redundant fan air baffle, if installed ("Remove the large redundant fan air baffle" on
page 27).
7.
Remove the DIMM baffles ("Remove the DIMM baffle" on page 28).
8.
Remove all fans.
9.
Loosen the two system board thumbscrews.
Hardware options installation
83
10.
Using the system board tray handles, slide the tray forward and remove the system board.
11.
Connect the 10-pin connector on the PCIe power cable to the power supply backplane. Be sure to
thread the cable through the center wall.
12.
Install the system board.
13.
Tighten the thumbscrews.
14.
Connect all cables to the system board.
15.
Install all fans.
16.
Install all DIMM baffles.
17.
Install the large redundant fan air baffle, if removed.
18.
Install all expansion boards.
19.
Connect the PCIe power cable to an installed PCIe expansion board, as needed.
Hardware options installation
84
HP Trusted Platform Module option
Use these instructions to install and enable a TPM on a supported server. This procedure includes three
sections:
1.
Installing the Trusted Platform Module board (on page 85).
2.
Retaining the recovery key/password (on page 87).
3.
Enabling the Trusted Platform Module (on page 87).
Enabling the TPM requires accessing RBSU ("HP ROM-Based Setup Utility" on page 92). For more
information about RBSU, see the HP website (http://www.hp.com/go/ilomgmtengine/docs).
TPM installation requires the use of drive encryption technology, such as the Microsoft Windows BitLocker
Drive Encryption feature. For more information on BitLocker, see the Microsoft website
(http://www.microsoft.com).
CAUTION: Always observe the guidelines in this document. Failure to follow these guidelines
can cause hardware damage or halt data access.
When installing or replacing a TPM, observe the following guidelines:
•
Do not remove an installed TPM. Once installed, the TPM becomes a permanent part of the system
board.
•
When installing or replacing hardware, HP service providers cannot enable the TPM or the encryption
technology. For security reasons, only the customer can enable these features.
•
When returning a system board for service replacement, do not remove the TPM from the system board.
When requested, HP Service provides a TPM with the spare system board.
•
Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security
rivet. Upon locating a broken or disfigured rivet on an installed TPM, administrators should consider the
system compromised and take appropriate measures to ensure the integrity of the system data.
•
When using BitLocker, always retain the recovery key/password. The recovery key/password is
required to enter Recovery Mode after BitLocker detects a possible compromise of system integrity.
•
HP is not liable for blocked data access caused by improper TPM use. For operating instructions, see the
encryption technology feature documentation provided by the operating system.
Installing the Trusted Platform Module board
WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment,
remove the power cord to remove power from the server. The front panel Power On/Standby
button does not completely shut off system power. Portions of the power supply and some internal
circuitry remain active until AC power is removed.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
1.
Power down the server (on page 24).
2.
Remove the access panel (on page 26).
3.
Do one of the following:
o
Open or remove the tower bezel, as needed ("Open or remove the tower bezel" on page 25).
Hardware options installation
85
o
4.
Extend the server from the rack (on page 24).
Locate the TPM connector ("System board components" on page 11).
CAUTION: Any attempt to remove an installed TPM from the system board breaks or disfigures
the TPM security rivet. Upon locating a broken or disfigured rivet on an installed TPM,
administrators should consider the system compromised and take appropriate measures to ensure
the integrity of the system data.
5.
Install the TPM board. Press down on the connector to seat the board ("System board components" on
page 11).
6.
Install the TPM security rivet by pressing the rivet firmly into the system board.
7.
Install the access panel (on page 27).
8.
Do one of the following:
9.
o
Close or install the tower bezel, as needed.
o
Slide the server back into the rack.
Power up the server (on page 24).
Hardware options installation
86
Retaining the recovery key/password
The recovery key/password is generated during BitLocker™ setup, and can be saved and printed after
BitLocker™ is enabled. When using BitLocker™, always retain the recovery key/password. The recovery
key/password is required to enter Recovery Mode after BitLocker™ detects a possible compromise of system
integrity.
To help ensure maximum security, observe the following guidelines when retaining the recovery
key/password:
•
Always store the recovery key/password in multiple locations.
•
Always store copies of the recovery key/password away from the server.
•
Do not save the recovery key/password on the encrypted hard drive.
Enabling the Trusted Platform Module
1.
When prompted during the start-up sequence, access RBSU by pressing the F9 key.
2.
From the Main Menu, select Server Security.
3.
From the Server Security Menu, select Trusted Platform Module.
4.
From the Trusted Platform Module Menu, select TPM Functionality.
5.
Select Enable, and then press the Enter key to modify the TPM Functionality setting.
6.
Press the Esc key to exit the current menu, or press the F10 key to exit RBSU.
7.
Reboot the server.
8.
Enable the TPM in the OS. For OS-specific instructions, see the OS documentation.
CAUTION: When a TPM is installed and enabled on the server, data access is locked if you fail
to follow the proper procedures for updating the system or option firmware, replacing the system
board, replacing a hard drive, or modifying OS application TPM settings.
For more information on firmware updates and hardware procedures, see the HP Trusted Platform Module
Best Practices White Paper on the HP website (http://www.hp.com/support).
For more information on adjusting TPM usage in BitLocker™, see the Microsoft website
(http://technet.microsoft.com/en-us/library/cc732774.aspx).
Tower-to-rack conversion option
The tower-to-rack conversion kit includes all equipment required to convert the tower model server into a rack
model server and to install the server into most square- or round-hole racks.
The tower-to-rack conversion kit includes:
•
Rack rails
•
Cable management arm
•
Server rails
•
Cage nuts
•
Rack bezel
•
Cable management arm extender bracket, included with the server
Hardware options installation
87
In addition to the supplied items, you may need:
•
T-10 Torx screwdriver
•
T-15 Torx screwdriver
To convert a tower server to a rack server:
1.
Power down the server (on page 24).
2.
Disconnect all rear panel cabling ("Rear panel components" on page 9).
3.
Remove the tower bezel ("Open or remove the tower bezel" on page 25).
4.
Remove the feet.
5.
Remove both tower configuration panels:
a. Using the T-10 Torx screwdriver, remove the front panel screws.
b. Unhook the tower configuration panels from the chassis.
Hardware options installation
88
c.
Slide them back and away from the chassis.
Hardware options installation
89
6.
Install the foot blanks.
7.
Remove the access panel (on page 26).
8.
Align the pins on the rack bezel with the corresponding slots on the chassis. Secure the rack bezel to the
chassis using the screws inside the chassis.
9.
Install the access panel (on page 27).
10.
Install the server into the rack ("Installing the server into the rack" on page 35).
Hardware options installation
90
Configuration and utilities
Configuration tools
SmartStart software
SmartStart is a collection of software that optimizes single-server setup, providing a simple and consistent
way to deploy server configuration. SmartStart has been tested on many ProLiant server products, resulting
in proven, reliable configurations.
SmartStart assists the deployment process by performing a wide range of configuration activities, including:
•
Preparing the system for installing "off-the-shelf" versions of leading operating system software
•
Installing optimized server drivers, management agents, and utilities automatically with every assisted
installation
•
Testing server hardware using the Insight Diagnostics Utility ("HP Insight Diagnostics" on page 98)
•
Installing software drivers directly from the CD. With systems that have Internet connection, the
SmartStart Autorun Menu provides access to a complete list of ProLiant system software.
•
Enabling access to the Array Configuration Utility (on page 94) and Erase Utility (on page 97)
SmartStart is included in the HP Insight Foundation suite for ProLiant. For more information about SmartStart
software, see the HP Insight Foundation suite for ProLiant or the HP website
(http://www.hp.com/go/foundation).
SmartStart Scripting Toolkit
The SmartStart Scripting Toolkit is a server deployment product that allows you to build an unattended
automated installation for high-volume server deployments. The SmartStart Scripting Toolkit is designed to
support ProLiant BL, ML, DL, and SL servers. The toolkit includes a modular set of utilities and important
documentation that describes how to apply these tools to build an automated server deployment process.
The Scripting Toolkit provides a flexible way to create standard server configuration scripts. These scripts are
used to automate many of the manual steps in the server configuration process. This automated server
configuration process cuts time from each deployment, making it possible to scale rapid, high-volume server
deployments.
For more information, and to download the SmartStart Scripting Toolkit, see the HP website
(http://www.hp.com/servers/sstoolkit).
Configuration Replication Utility
CONREP is shipped in the SmartStart Scripting Toolkit and is a program that works with RBSU to replicate
hardware configuration on ProLiant servers. This utility is run during State 0, Run Hardware Configuration
Utility, when doing a scripted server deployment. CONREP reads the state of the system environment
variables to determine the configuration and then writes the results to an editable script file. This file can then
be deployed across multiple servers with similar hardware and software components. For more information,
Configuration and utilities
91
refer to the SmartStart Scripting Toolkit User Guide on the HP website
(http://h18004.www1.hp.com/products/servers/management/toolkit/documentation.html).
HP ROM-Based Setup Utility
RBSU is a configuration utility embedded in ProLiant servers that performs a wide range of configuration
activities that can include the following:
•
Configuring system devices and installed options
•
Enabling and disabling system features
•
Displaying system information
•
Selecting the primary boot controller
•
Configuring memory options
•
Language selection
For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the Documentation CD or
the HP website (http://www.hp.com/support/smartstart/documentation).
Using RBSU
To use RBSU, use the following keys:
•
To access RBSU, press the F9 key during power-up when prompted.
•
To navigate the menu system, use the arrow keys.
•
To make selections, press the Enter key.
•
To access Help for a highlighted configuration option, press the F1 key.
IMPORTANT: RBSU automatically saves settings when you press the Enter key. The utility does
not prompt you for confirmation of settings before you exit the utility. To change a selected setting,
you must select a different setting and press the Enter key.
Default configuration settings are applied to the server at one of the following times:
•
Upon the first system power-up
•
After defaults have been restored
Default configuration settings are sufficient for proper typical server operation, but configuration settings can
be modified using RBSU. The system will prompt you for access to RBSU with each power-up.
Auto-configuration process
The auto-configuration process automatically runs when you boot the server for the first time. During the
power-up sequence, the system ROM automatically configures the entire system without needing any
intervention. During this process, the ORCA utility, in most cases, automatically configures the array to a
default setting based on the number of drives connected to the server.
NOTE: The server may not support all the following examples.
Configuration and utilities
92
NOTE: If the boot drive is not empty or has been written to in the past, ORCA does not
automatically configure the array. You must run ORCA to configure the array settings.
Drives installed
Drives used
RAID level
1
1
RAID 0
2
2
RAID 1
3, 4, 5, or 6
3, 4, 5, or 6
RAID 5
More than 6
0
None
To change any ORCA default settings and override the auto-configuration process, press the F8 key when
prompted.
By default, the auto-configuration process configures the system for the English language. To change any
default settings in the auto-configuration process (such as the settings for language, operating system, and
primary boot controller), execute RBSU by pressing the F9 key when prompted. After the settings are
selected, exit RBSU and allow the server to reboot automatically.
For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the Documentation CD or
the HP website (http://www.hp.com/support/smartstart/documentation).
Boot options
Near the end of the boot process, the boot options screen is displayed. This screen is visible for several
seconds before the system attempts to boot from a supported boot device. During this time, you can do the
following:
•
Access RBSU by pressing the F9 key.
•
Access the System Maintenance Menu (which enables you to launch ROM-based Diagnostics or
Inspect) by pressing the F10 key.
•
Access the boot menu by pressing the F11 key.
•
Force a PXE Network boot by pressing the F12 key.
BIOS Serial Console
BIOS Serial Console allows you to configure the serial port to view POST error messages and run RBSU
remotely through a serial connection to the server COM port. The server that you are remotely configuring
does not require a keyboard and mouse.
For more information about BIOS Serial Console, see the BIOS Serial Console User Guide on the
Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation).
Configuring mirrored memory
To configure mirrored memory:
1.
Install the required DIMMs ("Installing DIMMs" on page 51).
2.
Access RBSU by pressing the F9 key during power-up when the prompt is displayed.
3.
Select System Options.
4.
Select Advanced Memory Protection.
5.
Select Mirrored Memory with Advanced ECC Support.
Configuration and utilities
93
6.
Press the Enter key.
7.
Press the Esc key to exit the current menu or press the F10 key to exit RBSU.
For more information on mirrored memory, see the white paper on the HP website
(http://h18000.www1.hp.com/products/servers/technology/memoryprotection.html).
Configuring online spare memory
To configure online spare memory:
1.
Install the required DIMMs ("Installing DIMMs" on page 51).
2.
Access RBSU by pressing the F9 key during power-up when the prompt is displayed in the upper right
corner of the screen.
3.
Select System Options.
4.
Select Advanced Memory Protection.
5.
Select Online Spare with Advanced ECC Support.
6.
Press the Enter key.
7.
Press the Esc key to exit the current menu, or press the F10 key to exit RBSU.
For more information on online spare memory, refer to the white paper on the HP website
(http://h18000.www1.hp.com/products/servers/technology/memoryprotection.html).
Configuring lockstep memory
To configure Lockstep memory:
1.
Install the required DIMMs ("Installing DIMMs" on page 51).
2.
Access RBSU by pressing the F9 key during power-up when the prompt is displayed.
3.
Select System Options.
4.
Select Advanced Memory Protection.
5.
Select Lockstep with Advanced ECC Support.
6.
Press the Enter key.
7.
Press the Esc key to exit the current menu, or press the F10 key to exit RBSU.
For more information on Lockstep memory, see the white paper on the HP website
(http://h18000.www1.hp.com/products/servers/technology/memoryprotection.html).
Array Configuration Utility
ACU is a browser-based utility with the following features:
•
Runs as a local application or remote service
•
Supports online array capacity expansion, logical drive extension, assignment of online spares, and
RAID or stripe size migration
•
Suggests the optimum configuration for an unconfigured system
•
Provides different operating modes, enabling faster configuration or greater control over the
configuration options
•
Remains available any time that the server is on
Configuration and utilities
94
•
Displays on-screen tips for individual steps of a configuration procedure
•
Beginning with ACU version 8.28.13.0, provides diagnostic functionality on the Diagnostics tab
(formerly known as Array Diagnostics Utility).
For optimum performance, the minimum display settings are 1024 × 768 resolution and 16-bit color. Servers
running Microsoft® operating systems require one of the following supported browsers:
•
Internet Explorer 6.0 or later
•
Mozilla Firefox 2.0 or later
For Linux servers, see the README.TXT file for additional browser and support information.
For more information about the controller and its features, see the HP Smart Array Controllers for HP ProLiant
Servers User Guide on the HP website
(http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c01608507/c01608507.pdf). To
configure arrays, see the Configuring Arrays on HP Smart Array Controllers Reference Guide on the HP
website
(http://bizsupport1.austin.hp.com/bc/docs/support/SupportManual/c00729544/c00729544.pdf).
Option ROM Configuration for Arrays
Before installing an operating system, you can use the ORCA utility to create the first logical drive, assign
RAID levels, and establish online spare configurations.
The utility also provides support for the following functions:
•
Reconfiguring one or more logical drives
•
Viewing the current logical drive configuration
•
Deleting a logical drive configuration
•
Setting the controller to be the boot controller
•
Selecting the boot volume
If you do not use the utility, ORCA will default to the standard configuration.
For more information regarding the default configurations that ORCA uses, see the HP ROM-Based Setup
Utility User Guide on the Documentation CD.
For more information about the controller and its features, see the HP Smart Array Controllers for HP ProLiant
Servers User Guide on the HP website
(http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c01608507/c01608507.pdf). To
configure arrays, see the Configuring Arrays on HP Smart Array Controllers Reference Guide on the HP
website
(http://bizsupport1.austin.hp.com/bc/docs/support/SupportManual/c00729544/c00729544.pdf).
Re-entering the server serial number and product ID
After you replace the system board, you must re-enter the server serial number and the product ID.
1.
During the server startup sequence, press the F9 key to access RBSU.
2.
Select the Advanced Options menu.
3.
Select Service Options.
4.
Select Serial Number. The following warnings appear:
Configuration and utilities
95
WARNING! WARNING! WARNING! The serial number is loaded into the system during
the manufacturing process and should NOT be modified. This option should only
be used by qualified service personnel. This value should always match the
serial number sticker located on the chassis.
Warning: The serial number should ONLY be modified by qualified personnel.
This value should always match the serial number located on the chassis.
5.
Press the Enter key to clear the warning.
6.
Enter the serial number and press the Enter key.
7.
Select Product ID. The following warning appears:
Warning: The Product ID should ONLY be modified by qualified personnel. This
value should always match the Product ID on the chassis.
8.
Enter the product ID and press the Enter key.
9.
Press the Esc key to close the menu.
10.
Press the Esc key to exit RBSU.
11.
Press the F10 key to confirm exiting RBSU. The server automatically reboots.
Management tools
Automatic Server Recovery
ASR is a feature that causes the system to restart when a catastrophic operating system error occurs, such as
a blue screen, ABEND (does not apply to HP ProLiant DL980 Servers), or panic. A system fail-safe timer, the
ASR timer, starts when the System Management driver, also known as the Health Driver, is loaded. When the
operating system is functioning properly, the system periodically resets the timer. However, when the
operating system fails, the timer expires and restarts the server.
ASR increases server availability by restarting the server within a specified time after a system hang. At the
same time, the HP SIM console notifies you by sending a message to a designated pager number that ASR
has restarted the system. You can disable ASR from the System Management Homepage or through RBSU.
ROMPaq utility
The ROMPaq utility enables you to upgrade the system firmware (BIOS). To upgrade the firmware, insert a
ROMPaq USB Key into an available USB port and boot the system. In addition to ROMPaq, Online Flash
Components for Windows and Linux operating systems are available for updating the system firmware.
The ROMPaq utility checks the system and provides a choice (if more than one exists) of available firmware
revisions.
For more information, see the Download drivers and software page for the server. To access the
server-specific page, enter the following web address into the browser:
http://www.hp.com/support/<servername>
For example:
http://www.hp.com/support/dl360g6
Configuration and utilities
96
Integrated Lights-Out 2 technology
The iLO 2 subsystem is a standard component of selected ProLiant servers that provides server health and
remote server manageability. The iLO 2 subsystem includes an intelligent microprocessor, secure memory,
and a dedicated network interface. This design makes iLO 2 independent of the host server and its operating
system. The iLO 2 subsystem provides remote access to any authorized network client, sends alerts, and
provides other server management functions.
Using iLO 2, you can:
•
Remotely power up, power down, or reboot the host server.
•
Send alerts from iLO 2 regardless of the state of the host server.
•
Access advanced troubleshooting features through the iLO 2 interface.
•
Diagnose iLO 2 using HP SIM through a web browser and SNMP alerting.
For more information about iLO 2 features (which may require an iLO Advanced Pack or iLO Advanced for
BladeSystem license), see the iLO 2 documentation on the Documentation CD or on the HP website
(http://www.hp.com/servers/lights-out).
Erase Utility
CAUTION: Perform a backup before running the System Erase Utility. The utility sets the system
to its original factory state, deletes the current hardware configuration information, including
array setup and disk partitioning, and erases all connected hard drives completely. Refer to the
instructions for using this utility.
Run the Erase Utility if you must erase the system for the following reasons:
•
You want to install a new operating system on a server with an existing operating system.
•
You encounter an error when completing the steps of a factory-installed operating system installation.
To access the Erase Utility, use the System Erase button on the home screen of the SmartStart CD ("SmartStart
software" on page 91).
Redundant ROM support
The server enables you to upgrade or configure the ROM safely with redundant ROM support. The server has
a single ROM that acts as two separate ROM images. In the standard implementation, one side of the ROM
contains the current ROM program version, while the other side of the ROM contains a backup version.
NOTE: The server ships with the same version programmed on each side of the ROM.
Safety and security benefits
When you flash the system ROM, ROMPaq writes over the backup ROM and saves the current ROM as a
backup, enabling you to switch easily to the alternate ROM version if the new ROM becomes corrupted for
any reason. This feature protects the existing ROM version, even if you experience a power failure while
flashing the ROM.
Configuration and utilities
97
USB support and functionality
USB support
HP provides both standard USB 2.0 support and legacy USB 2.0 support. Standard support is provided by
the OS through the appropriate USB device drivers. Before the OS loads, HP provides support for USB
devices through legacy USB support, which is enabled by default in the system ROM.
Legacy USB support provides USB functionality in environments where USB support is not available normally.
Specifically, HP provides legacy USB functionality for the following:
•
POST
•
RBSU
•
Diagnostics
•
DOS
•
Operating environments which do not provide native USB support
Internal USB functionality
An internal USB connector is available for use with USB drive keys only. This solution provides for use of a
permanent boot drive from a USB drive key installed in the internal connector, avoiding issues of clearance
on the front of the rack and physical access to secure data.
For additional security, you can disable the internal USB connectors through RBSU.
External USB functionality
HP provides external USB support to enable local connection of USB devices for server administration,
configuration, and diagnostic procedures.
For additional security, external USB functionality can be disabled through RBSU.
Internal SD support
An internal SD connector is available for use with embedded Hypervisors. This solution provides for use of a
permanently installed SD card in the internal connector, decreasing the possibility of tampering or loss.
Diagnostic tools
HP Insight Diagnostics
HP Insight Diagnostics is a proactive server management tool, available in both offline and online versions,
that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server
installations, troubleshoot problems, and perform repair validation.
HP Insight Diagnostics Offline Edition performs various in-depth system and component testing while the OS
is not running. To run this utility, launch the SmartStart CD.
Configuration and utilities
98
HP Insight Diagnostics Online Edition is a web-based application that captures system configuration and
other related data needed for effective server management. Available in Microsoft® Windows® and Linux
versions, the utility helps to ensure proper system operation.
For more information or to download the utility, refer to the HP website (http://www.hp.com/servers/diags).
HP Insight Diagnostics survey functionality
HP Insight Diagnostics (on page 98) provides survey functionality that gathers critical hardware and software
information on ProLiant servers.
This functionality supports operating systems that may not be supported by the server. For operating systems
supported by the server, see the HP website (http://www.hp.com/go/supportos).
If a significant change occurs between data-gathering intervals, the survey function marks the previous
information and overwrites the survey data files to reflect the latest changes in the configuration.
Survey functionality is installed with every SmartStart-assisted HP Insight Diagnostics installation, or it can be
installed through the HP PSP ("ProLiant Support Packs" on page 100).
NOTE: The current version of SmartStart provides the memory spare part numbers for the server.
To download the latest version, see the HP website (http://www.hp.com/support).
Integrated Management Log
The IML records hundreds of events and stores them in an easy-to-view form. The IML timestamps each event
with 1-minute granularity.
You can view recorded events in the IML in several ways, including the following:
•
From within HP SIM
•
From within Survey Utility
•
From within operating system-specific IML viewers
o
For NetWare: IML Viewer (does not apply to HP ProLiant DL980 Servers)
o
For Windows®: IML Viewer
o
For Linux: IML Viewer Application
•
From within the iLO 2 user interface
•
From within HP Insight Diagnostics (on page 98)
For more information, see the Management CD or DVD in the HP Insight Foundation suite for ProLiant.
Remote support and analysis tools
HP Insight Remote Support software
HP strongly recommends that you install HP Insight Remote Support software to complete the installation or
upgrade of your product and to enable enhanced delivery of your HP Warranty, HP Care Pack Service, or
HP contractual support agreement. HP Insight Remote Support supplements your monitoring 24 x 7 to ensure
maximum system availability by providing intelligent event diagnosis, and automatic, secure submission of
hardware event notifications to HP, which will initiate a fast and accurate resolution, based on your product’s
Configuration and utilities
99
service level. Notifications may be sent to your authorized HP Channel Partner for on-site service, if
configured and available in your country. The software is available in two variants:
•
HP Insight Remote Support Standard: This software supports server and storage devices and is
optimized for environments with 1–50 servers. Ideal for customers who can benefit from proactive
notification but do not need proactive service delivery and integration with a management platform.
•
HP Insight Remote Support Advanced: This software provides comprehensive remote monitoring and
proactive service support for nearly all HP servers, storage, network, and SAN environments, plus
selected non-HP servers that have a support obligation with HP. It is integrated with HP Systems Insight
Manager. A dedicated server is recommended to host both HP Systems Insight Manager and HP Insight
Remote Support Advanced.
Details for both versions are available on the HP website (http://www.hp.com/go/insightremotesupport).
To download the software, go to Software Depot (http://www.software.hp.com).
Select Insight Remote Support from the menu on the right.
Keeping the system current
Drivers
IMPORTANT: Always perform a backup before installing or updating device drivers.
The server includes new hardware that may not have driver support on all OS installation media.
If you are installing a SmartStart-supported OS, use the SmartStart software (on page 91) and its Assisted
Path feature to install the OS and latest driver support.
If you are installing drivers from the SmartStart CD, be sure that you are using the latest SmartStart version
that your server supports. To verify that your server is using the latest supported version, see the HP website
(http://www.hp.com/support). For more information, see the documentation provided with the SmartStart
CD.
If you do not use the SmartStart CD to install an OS, drivers for some of the new hardware are required.
These drivers, as well as other option drivers, ROM images, and value-add software can be downloaded
from the HP website (http://www.hp.com/support).
To directly locate the OS drivers for a particular server, enter the following web address into the browser:
http://www.hp.com/support/<servername>
In place of <servername>, enter the server name.
For example:
http://www.hp.com/support/dl360g6 (http://www.hp.com/support/dl360g6)
ProLiant Support Packs
PSPs represent operating system-specific bundles of ProLiant optimized drivers, utilities, and management
agents. Refer to the PSP website (http://h18000.www1.hp.com/products/servers/management/psp.html).
Configuration and utilities
100
Operating System Version Support
For information about specific versions of a supported operating system, refer to the operating system
support matrix (http://www.hp.com/go/supportos).
Change control and proactive notification
HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of
upcoming hardware and software changes on HP commercial products.
For more information, refer to the HP website (http://www.hp.com/go/pcn).
Care Pack
HP Care Pack Services offer upgraded service levels to extend and expand bundled services with
easy-to-buy, easy-to-use support packages that help you make the most of your server investments. For more
information, see the HP website (http://www.hp.com/services/carepack).
Configuration and utilities
101
Troubleshooting
Troubleshooting resources
The HP ProLiant Servers Troubleshooting Guide provides procedures for resolving common problems and
comprehensive courses of action for fault isolation and identification, error message interpretation, issue
resolution, and software maintenance on ProLiant servers and server blades. This guide includes
problem-specific flowcharts to help you navigate complex troubleshooting processes. To view the guide,
select a language:
•
English (http://www.hp.com/support/ProLiant_TSG_en)
•
French (http://www.hp.com/support/ProLiant_TSG_fr)
•
Italian (http://www.hp.com/support/ProLiant_TSG_it)
•
Spanish (http://www.hp.com/support/ProLiant_TSG_sp)
•
German (http://www.hp.com/support/ProLiant_TSG_gr)
•
Dutch (http://www.hp.com/support/ProLiant_TSG_nl)
•
Japanese (http://www.hp.com/support/ProLiant_TSG_jp)
Pre-diagnostic steps
WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary
information in the server documentation before removing, replacing, reseating, or modifying
system components.
IMPORTANT: This guide provides information for multiple servers. Some information may not
apply to the server you are troubleshooting. Refer to the server documentation for information on
procedures, hardware options, software tools, and operating systems supported by the server.
1.
Review the important safety information (on page 102).
2.
Gather symptom information (on page 104).
3.
Prepare the server for diagnosis (on page 104).
4.
Use the Start diagnosis flowchart (on page 107) to begin the diagnostic process.
Important safety information
Familiarize yourself with the safety information in the following sections before troubleshooting the server.
Important safety information
Before servicing this product, read the Important Safety Information document provided with the server.
Troubleshooting
102
Symbols on equipment
The following symbols may be placed on equipment to indicate the presence of potentially hazardous
conditions.
This symbol indicates the presence of hazardous energy circuits or electric shock
hazards. Refer all servicing to qualified personnel.
WARNING: To reduce the risk of injury from electric shock hazards, do not open this
enclosure. Refer all maintenance, upgrades, and servicing to qualified personnel.
This symbol indicates the presence of electric shock hazards. The area contains no user
or field serviceable parts. Do not open for any reason.
WARNING: To reduce the risk of injury from electric shock hazards, do not open this
enclosure.
This symbol on an RJ-45 receptacle indicates a network interface connection.
WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do
not plug telephone or telecommunications connectors into this receptacle.
This symbol indicates the presence of a hot surface or hot component. If this surface is
contacted, the potential for injury exists.
WARNING: To reduce the risk of injury from a hot component, allow the surface to cool
before touching.
27.22 kg
60 lb
This symbol indicates that the component exceeds the recommended weight for one
individual to handle safely.
WARNING: To reduce the risk of personal injury or damage to the equipment, observe
local occupational health and safety requirements and guidelines for manual material
handling.
These symbols, on power supplies or systems, indicate that the equipment is supplied
by multiple sources of power.
WARNING: To reduce the risk of injury from electric shock, remove all power cords to
completely disconnect power from the system.
Warnings and cautions
WARNING: Only authorized technicians trained by HP should attempt to repair this equipment.
All troubleshooting and repair procedures are detailed to allow only subassembly/module-level
repair. Because of the complexity of the individual boards and subassemblies, no one should
attempt to make repairs at the component level or to make modifications to any printed wiring
board. Improper repairs can create a safety hazard.
WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that:
•
•
•
•
•
The leveling feet are extended to the floor.
The full weight of the rack rests on the leveling feet.
The stabilizing feet are attached to the rack if it is a single-rack installation.
The racks are coupled together in multiple-rack installations.
Only one component is extended at a time. A rack may become unstable if more than one
component is extended for any reason.
Troubleshooting
103
WARNING: To reduce the risk of electric shock or damage to the equipment:
• Do not disable the power cord grounding plug. The grounding plug is an important safety
feature.
• Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all
times.
• Unplug the power cord from the power supply to disconnect power to the equipment.
• Do not route the power cord where it can be walked on or pinched by items placed against it.
Pay particular attention to the plug, electrical outlet, and the point where the cord extends from
the server.
WARNING: To reduce the risk of personal injury or damage to the equipment:
27.22 kg
60 lb
• Observe local occupation health and safety requirements and guidelines for manual
handling.
• Obtain adequate assistance to lift and stabilize the chassis during installation or
removal.
• The server is unstable when not fastened to the rails.
• When mounting the server in a rack, remove the power supplies and any other
removable module to reduce the overall weight of the product.
CAUTION: To properly ventilate the system, you must provide at least 7.6 cm (3.0 in) of
clearance at the front and back of the server.
CAUTION: The server is designed to be electrically grounded (earthed). To ensure proper
operation, plug the AC power cord into a properly grounded AC outlet only.
Symptom information
Before troubleshooting a server problem, collect the following information:
•
What events preceded the failure? After which steps does the problem occur?
•
What has been changed since the time the server was working?
•
Did you recently add or remove hardware or software? If so, did you remember to change the
appropriate settings in the server setup utility, if necessary?
•
How long has the server exhibited problem symptoms?
•
If the problem occurs randomly, what is the duration or frequency?
To answer these questions, the following information may be useful:
•
Run HP Insight Diagnostics (on page 98) and use the survey page to view the current configuration or
to compare it to previous configurations.
•
Refer to your hardware and software records for information.
•
Refer to server LEDs and their statuses.
Prepare the server for diagnosis
1.
Be sure the server is in the proper operating environment with adequate power, air conditioning, and
humidity control. For required environmental conditions, see the server documentation.
Troubleshooting
104
2.
Record any error messages displayed by the system.
3.
Remove all diskettes, CD-ROMs, DVD-ROMs, and USB drive keys.
4.
Power down the server and peripheral devices if you will be diagnosing the server offline. If possible,
always perform an orderly shutdown:
a. Exit any applications.
b. Exit the operating system.
c.
Power down the server (on page 24).
5.
Disconnect any peripheral devices not required for testing (any devices not necessary to power up the
server). Do not disconnect the printer if you want to use it to print error messages.
6.
Collect all tools and utilities, such as a Torx screwdriver, loopback adapters, ESD wrist strap, and
software utilities, necessary to troubleshoot the problem.
o
You must have the appropriate Health Drivers and Management Agents installed on the server.
To verify the server configuration, connect to the System Management Homepage and select
Version Control Agent. The VCA gives you a list of names and versions of all installed HP drivers,
Management Agents, and utilities, and whether they are up-to-date.
o
HP recommends you have access to the server documentation for server-specific information.
o
HP recommends you have access to the SmartStart CD for value-added software and drivers
required during the troubleshooting process. Download the current version of SmartStart from the
HP website (http://www.hp.com/servers/smartstart).
Performing processor procedures in the troubleshooting process
Before performing any troubleshooting steps that involve processors, review the following guidelines:
•
Be sure that only authorized personnel perform the troubleshooting steps that involve installing,
removing, or replacing a processor.
•
Always locate the documentation for your processor model before performing any steps that require
installing, removing, or replacing a processor. If you cannot locate the hard copy of the instructions that
shipped with the processor, see the processor instructions in this document.
•
Some processor models require the use of a processor installation tool, and specific steps are
documented to ensure that you do not damage the processor or processor socket on the system board.
For server models that have pins inside the processor socket, remember that THE PINS ON THE SYSTEM
BOARD ARE VERY FRAGILE AND EASILY DAMAGED. If you damage the socket, you must replace the
system board.
•
Depending on the server model, the contacts may be on the processor or they may be inside the
processor socket. Never touch the contacts. THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND
EASILY DAMAGED. If the contacts inside the processor socket are damaged, the system board must be
replaced.
•
Always complete all other troubleshooting procedures before removing or replacing a processor.
Breaking the server down to the minimum hardware configuration
During the troubleshooting process, you may be asked to break the server down to the minimum hardware
configuration. A minimum configuration consists of only the components needed to boot the server and
successfully pass POST.
Troubleshooting
105
When requested to break the server down to the minimum configuration, uninstall the following components,
if installed:
•
All additional DIMMs
Leave only the minimum required to boot the server—either one DIMM or a pair of DIMMs. For more
information, see the memory guidelines in the server user guide.
•
All additional cooling fans, if applicable
For the minimum fan configuration, see the server user guide.
•
All additional power supplies, if applicable (leave one installed)
•
All hard drives
•
All optical drives (DVD-ROM, CD-ROM, and so forth)
•
All optional mezzanine cards
•
All expansion boards
Before removing the components, be sure to determine the minimum configuration for each component and
follow all guidelines in the server user guide.
Always use the recommended minimum configuration above before removing any processors. If you are
unable to isolate the issue with the configuration above, you will then remove all but one of the processors.
CAUTION: Before removing or replacing any processors, be sure to follow the guidelines
provided in "Performing processor procedures in the troubleshooting process (on page 105)."
Failure to follow the recommended guidelines can cause damage to the system board, requiring
replacement of the system board.
Loose connections
Action:
•
Be sure all power cords are securely connected.
•
Be sure all cables are properly aligned and securely connected for all external and internal
components.
•
Remove and check all data and power cables for damage. Be sure no cables have bent pins or
damaged connectors.
•
If a fixed cable tray is available for the server, be sure the cords and cables connected to the server are
routed correctly through the tray.
•
Be sure each device is properly seated. Avoid bending or flexing circuit boards when reseating
components.
•
If a device has latches, be sure they are completely closed and locked.
•
Check any interlock or interconnect LEDs that may indicate a component is not connected properly.
•
If problems continue to occur, remove and reinstall each device, checking the connectors and sockets
for bent pins or other damage.
•
For HP ProLiant BL c-Class Server Blades, be sure the Onboard Administrator tray is properly seated.
Troubleshooting
106
Service notifications
To view the latest service notifications, refer to the HP website (http://www.hp.com/go/bizsupport). Select
the appropriate server model, and then click the Troubleshoot a Problem link on the product page.
Server health LEDs
Some servers have an internal health LED and an external health LED, while other servers have a single
system health LED. The system health LED provides the same functionality as the two separate internal and
external health LEDs. Depending on the model, the internal health LED and external health LED may either
appear solid or they may flash. Both conditions represent the same symptom.
For the location of server LEDs and information on their statuses, see the server documentation on the HP
website (http://www.hp.com/support).
Troubleshooting flowcharts
To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section,
"Start diagnosis flowchart (on page 107)," and follow the appropriate diagnostic path. If the other
flowcharts do not provide a troubleshooting solution, follow the diagnostic steps in "General diagnosis
flowchart (on page 108)." The General diagnosis flowchart is a generic troubleshooting process to be used
when the problem is not server-specific or is not easily categorized into the other flowcharts.
The available flowcharts include:
•
Start diagnosis flowchart (on page 107)
•
General diagnosis flowchart (on page 108)
•
Server power-on problems flowchart (on page 110)
•
POST problems flowchart (on page 113)
•
OS boot problems flowchart (on page 115)
•
Server fault indications flowchart (on page 116)
Start diagnosis flowchart
Use the following flowchart to start the diagnostic process.
Item
See
1
"General diagnosis flowchart (on page 108)"
2
"Power-on problems flowchart ("Server power-on problems flowchart" on
page 110)"
3
"POST problems flowchart (on page 113)"
4
"OS boot problems flowchart (on page 115)"
5
"Server fault indications flowchart (on page 116)"
Troubleshooting
107
General diagnosis flowchart
The General diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure of the
problem, or if the other flowcharts do not fix the problem, use the following flowchart.
Item
See
1
"Symptom information (on page 104)"
2
"Loose connections (on page 106)"
3
"Service notifications (on page 107)"
4
The most recent version of a particular server or option firmware is
available on the HP Support website (http://www.hp.com/support).
Troubleshooting
108
Item
See
5
"General memory problems are occurring" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or see
"Troubleshooting resources (on page 102)"
6
Server maintenance and service guide, located on the Documentation CD
or the HP website (http://www.hp.com/products/servers/platforms)
7
•
•
"Hardware problems" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or see "Troubleshooting
resources (on page 102)"
Server maintenance and service guide, located on the Documentation
CD or the HP website
(http://www.hp.com/products/servers/platforms)
8
"Breaking the server down to the minimum hardware configuration (on
page 105)" or in the HP ProLiant Servers Troubleshooting Guide located on
the Documentation CD or see "Troubleshooting resources (on page 102)"
9
•
•
10
"Server information you need" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or see
"Troubleshooting resources (on page 102)"
"Operating system information you need" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or see
"Troubleshooting resources (on page 102)"
"HP contact information (on page 131)"
Troubleshooting
109
Server power-on problems flowchart
Symptoms:
•
The server does not power on.
•
The system power LED is off or amber.
Troubleshooting
110
•
The external health LED is red or amber.
•
The internal health LED is red or amber.
NOTE: For the location of server LEDs and information on their statuses, refer to the server
documentation.
Possible causes:
•
Improperly seated or faulty power supply
•
Loose or faulty power cord
•
Power source problem
•
Power on circuit problem
•
Improperly seated component or interlock problem
•
Faulty internal component
Item
See
1
"Server health LEDs (on page 107)" and "Component identification (on
page 7)"
2
"HP Insight Diagnostics (on page 98)" or in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or see
"Troubleshooting resources (on page 102)"
3
"Loose connections (on page 106)"
4
Server maintenance and service guide, located on the Documentation CD,
or the HP website (http://www.hp.com/products/servers/platforms)
5
"Integrated Management Log (on page 99)" or in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or see
"Troubleshooting resources (on page 102)"
6
"Power source problems" in the HP ProLiant Servers Troubleshooting Guide
located on the Documentation CD or see "Troubleshooting resources (on
page 102)"
7
•
•
8
"Power supply problems" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or see "Troubleshooting
resources (on page 102)"
Server maintenance and service guide, located on the Documentation
CD, or the HP website
(http://www.hp.com/products/servers/platforms)
"System open circuits and short circuits" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or see
"Troubleshooting resources (on page 102)"
Troubleshooting
111
Troubleshooting
112
POST problems flowchart
Symptoms:
•
Server does not complete POST
NOTE: The server has completed POST when the system attempts to access the boot device.
•
Server completes POST with errors
Possible problems:
•
Improperly seated or faulty internal component
•
Faulty KVM device
•
Faulty video device
Item
See
1
"Video problems" in the HP ProLiant Servers Troubleshooting Guide
located on the Documentation CD or see "Troubleshooting resources (on
page 102)"
2
KVM or iLO 2 documentation
3
"POST error messages and beep codes (on page 118)"
4
"Symptom information (on page 104)"
5
"Port 85 and iLO messages" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or see "Troubleshooting resources
(on page 102)"
6
"Server health LEDs (on page 107)" and "Component identification (on
page 7)"
7
"Loose connections (on page 106)"
8
"General memory problems are occurring" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or see
"Troubleshooting resources (on page 102)"
9
Server maintenance and service guide, located on the Documentation CD
or the HP website (http://www.hp.com/products/servers/platforms).
10
"Breaking the server down to the minimum hardware configuration (on
page 105)" or in the HP ProLiant Servers Troubleshooting Guide located on
the Documentation CD or see "Troubleshooting resources (on page 102)"
11
•
•
12
"Hardware problems" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or see "Troubleshooting
resources (on page 102)"
Server maintenance and service guide, located on the Documentation
CD or the HP website
(http://www.hp.com/products/servers/platforms)
"HP contact information (on page 131)"
Troubleshooting
113
Item
See
13
•
•
"Server information you need" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or see
"Troubleshooting resources (on page 102)"
"Operating system information you need" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or see
"Troubleshooting resources (on page 102)"
Troubleshooting
114
OS boot problems flowchart
Symptoms:
•
Server does not boot a previously installed operating system
•
Server does not boot SmartStart
Possible causes:
•
Corrupted operating system
•
Hard drive subsystem problem
•
Incorrect boot order setting in RBSU
Item
See
1
HP ROM-Based Setup Utility User Guide
(http://www.hp.com/servers/smartstart)
2
"POST problems flowchart (on page 113)"
3
•
•
"Hard drive problems" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or see "Troubleshooting
resources (on page 102)"
Controller documentation
4
"HP Insight Diagnostics (on page 98)" or in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or see
"Troubleshooting resources (on page 102)"
5
•
•
•
"CD-ROM and DVD drive problems" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or see
"Troubleshooting resources (on page 102)"
Controller documentation
"Loose connections (on page 106)"
6
"General memory problems are occurring" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or see
"Troubleshooting resources (on page 102)"
7
•
•
"Operating system problems" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or see
"Troubleshooting resources (on page 102)"
"HP contact information (on page 131)"
8
"Breaking the server down to the minimum hardware configuration (on
page 105)" in the HP ProLiant Servers Troubleshooting Guide located on
the Documentation CD or see "Troubleshooting resources (on page 102)"
9
•
•
10
"Hardware problems" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or see "Troubleshooting
resources (on page 102)"
Server maintenance and service guide, located on the Documentation
CD or the HP website
(http://www.hp.com/products/servers/platforms)
"General diagnosis flowchart (on page 108)"
Troubleshooting
115
Server fault indications flowchart
Symptoms:
•
Server boots, but a fault event is reported by Insight Management Agents
•
Server boots, but the internal health LED, external health LED, or component health LED is red or amber
NOTE: For the location of server LEDs and information on their statuses, refer to the server
documentation.
Troubleshooting
116
Possible causes:
•
Improperly seated or faulty internal or external component
•
Unsupported component installed
•
Redundancy failure
•
System overtemperature condition
Item
See
1
•
•
"Integrated Management Log (on page 99)" or in the HP ProLiant
Servers Troubleshooting Guide located on the Documentation CD or
see "Troubleshooting resources (on page 102)"
"Event list error messages" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or see "Troubleshooting
resources (on page 102)"
2
"Component identification (on page 7)"
3
"Server health LEDs (on page 107)"
4
System Management Homepage (https://localhost:2381)
5
"Power-on problems flowchart ("Server power-on problems flowchart" on
page 110)"
6
"HP Insight Diagnostics (on page 98)" or in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or see
"Troubleshooting resources (on page 102)"
7
•
•
8
•
•
•
"Hardware problems" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or see "Troubleshooting
resources (on page 102)"
Server maintenance and service guide, located on the Documentation
CD or the HP website
(http://www.hp.com/products/servers/platforms)
"Smart Array SCSI Diagnosis feature" or in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or see
"Troubleshooting resources (on page 102)"
Server maintenance and service guide, located on the Documentation
CD or the HP website
(http://www.hp.com/products/servers/platforms)
"HP contact information (on page 131)"
Troubleshooting
117
POST error messages and beep codes
For a complete listing of error messages, refer to the "POST error messages" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the HP website
(http://www.hp.com/support).
Troubleshooting
118
WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary
information in the server documentation before removing, replacing, reseating, or modifying
system components.
Troubleshooting
119
Battery replacement
If the server no longer automatically displays the correct date and time, you may need to replace the battery
that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years.
WARNING: The computer contains an internal lithium manganese dioxide, a vanadium
pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not
properly handled. To reduce the risk of personal injury:
•
•
•
•
Do not attempt to recharge the battery.
Do not expose the battery to temperatures higher than 60°C (140°F).
Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water.
Replace only with the spare designated for this product.
To remove the component:
1.
Power down the server (on page 24).
2.
Do one of the following:
o
Open or remove the tower bezel, as needed ("Open or remove the tower bezel" on page 25).
o
Extend the server from the rack (on page 24).
3.
Remove the access panel (on page 26).
4.
Remove the battery.
IMPORTANT: Replacing the system board battery resets the system ROM to its default
configuration. After replacing the battery, reconfigure the system through RBSU.
To replace the component, reverse the removal procedure.
For more information about battery replacement or proper disposal, contact an authorized reseller or an
authorized service provider.
Battery replacement
120
Regulatory compliance notices
Regulatory compliance identification numbers
For the purpose of regulatory compliance certifications and identification, this product has been assigned a
unique regulatory model number. The regulatory model number can be found on the product nameplate
label, along with all required approval markings and information. When requesting compliance information
for this product, always refer to this regulatory model number. The regulatory model number is not the
marketing name or model number of the product.
Federal Communications Commission notice
Part 15 of the Federal Communications Commission (FCC) Rules and Regulations has established Radio
Frequency (RF) emission limits to provide an interference-free radio frequency spectrum. Many electronic
devices, including computers, generate RF energy incidental to their intended function and are, therefore,
covered by these rules. These rules place computers and related peripheral devices into two classes, A and
B, depending upon their intended installation. Class A devices are those that may reasonably be expected
to be installed in a business or commercial environment. Class B devices are those that may reasonably be
expected to be installed in a residential environment (for example, personal computers). The FCC requires
devices in both classes to bear a label indicating the interference potential of the device as well as additional
operating instructions for the user.
FCC rating label
The FCC rating label on the device shows the classification (A or B) of the equipment. Class B devices have
an FCC logo or ID on the label. Class A devices do not have an FCC logo or ID on the label. After you
determine the class of the device, refer to the corresponding statement.
FCC Notice, Class A Equipment
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates, uses,
and can radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. Operation of this equipment in a residential area
is likely to cause harmful interference, in which case the user will be required to correct the interference at
personal expense.
FCC Notice, Class B Equipment
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference to
Regulatory compliance notices 121
radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the interference by
one or more of the following measures:
•
Reorient or relocate the receiving antenna.
•
Increase the separation between the equipment and receiver.
•
Connect the equipment into an outlet on a circuit that is different from that to which the receiver is
connected.
•
Consult the dealer or an experienced radio or television technician for help.
Declaration of conformity for products marked with
the FCC logo, United States only
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1)
this device may not cause harmful interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
For questions regarding this product, contact us by mail or telephone:
•
Hewlett-Packard Company
P. O. Box 692000, Mail Stop 530113
Houston, Texas 77269-2000
•
1-800-HP-INVENT (1-800-474-6836). (For continuous quality improvement, calls may be recorded or
monitored.)
For questions regarding this FCC declaration, contact us by mail or telephone:
•
Hewlett-Packard Company
P. O. Box 692000, Mail Stop 510101
Houston, Texas 77269-2000
•
1­281-514-3333
To identify this product, refer to the part, series, or model number found on the product.
Modifications
The FCC requires the user to be notified that any changes or modifications made to this device that are not
expressly approved by Hewlett-Packard Company may void the user’s authority to operate the equipment.
Cables
Connections to this device must be made with shielded cables with metallic RFI/EMI connector hoods in
order to maintain compliance with FCC Rules and Regulations.
Canadian notice (Avis Canadien)
Class A equipment
Regulatory compliance notices 122
This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment
Regulations.
Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur
du Canada.
Class B equipment
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment
Regulations.
Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur
du Canada.
European Union regulatory notice
Products bearing the CE marking comply with the following EU Directives:
•
Low Voltage Directive 2006/95/EC
•
EMC Directive 2004/108/EC
•
Ecodesign Directive 2009/125/EC, where applicable
CE compliance of this product is valid if powered with the correct CE-marked AC adapter provided by HP.
Compliance with these directives implies conformity to applicable harmonized European standards
(European Norms) that are listed in the EU Declaration of Conformity issued by HP for this product or product
family and available (in English only) either within the product documentation or at the following HP website
(http://www.hp.eu/certificates) (type the product number in the search field).
The compliance is indicated by one of the following conformity markings placed on the product:
For non-telecommunications products and for EU harmonized telecommunications products, such as
Bluetooth® within power class below 10mW.
For EU non-harmonized telecommunications products (If applicable, a 4-digit notified body number is
inserted between CE and !).
Please refer to the regulatory label provided on the product.
The point of contact for regulatory matters is Hewlett-Packard GmbH, Dept./MS: HQ-TRE, Herrenberger
Strasse 140, 71034 Boeblingen, GERMANY.
Disposal of waste equipment by users in private
households in the European Union
Regulatory compliance notices 123
This symbol on the product or on its packaging indicates that this product must not be disposed of
with your other household waste. Instead, it is your responsibility to dispose of your waste
equipment by handing it over to a designated collection point for the recycling of waste electrical
and electronic equipment. The separate collection and recycling of your waste equipment at the
time of disposal will help to conserve natural resources and ensure that it is recycled in a manner
that protects human health and the environment. For more information about where you can drop
off your waste equipment for recycling, please contact your local city office, your household
waste disposal service or the shop where you purchased the product.
Japanese notice
BSMI notice
Korean notice
Class A equipment
Regulatory compliance notices 124
Class B equipment
Chinese notice
Class A equipment
Laser compliance
This product may be provided with an optical storage device (that is, CD or DVD drive) and/or fiber optic
transceiver. Each of these devices contains a laser that is classified as a Class 1 Laser Product in accordance
with US FDA regulations and the IEC 60825-1. The product does not emit hazardous laser radiation.
Each laser product complies with 21 CFR 1040.10 and 1040.11 except for deviations pursuant to Laser
Notice No. 50, dated June 24, 2007; and with IEC 60825-1:2007.
WARNING: Use of controls or adjustments or performance of procedures other than those
specified herein or in the laser product's installation guide may result in hazardous radiation
exposure. To reduce the risk of exposure to hazardous radiation:
• Do not try to open the module enclosure. There are no user-serviceable components inside.
• Do not operate controls, make adjustments, or perform procedures to the laser device other
than those specified herein.
• Allow only HP Authorized Service technicians to repair the unit.
The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration
implemented regulations for laser products on August 2, 1976. These regulations apply to laser products
manufactured from August 1, 1976. Compliance is mandatory for products marketed in the United States.
Battery replacement notice
WARNING: The computer contains an internal lithium manganese dioxide, a vanadium
pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not
properly handled. To reduce the risk of personal injury:
• Do not attempt to recharge the battery.
• Do not expose the battery to temperatures higher than 60°C (140°F).
• Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water.
Batteries, battery packs, and accumulators should not be disposed of together with the general
household waste. To forward them to recycling or proper disposal, use the public collection system or
return them to HP, an authorized HP Partner, or their agents.
Regulatory compliance notices 125
For more information about battery replacement or proper disposal, contact an authorized reseller or an
authorized service provider.
Taiwan battery recycling notice
The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article 15 of the
Waste Disposal Act to indicate the recovery marks on the batteries used in sales, giveaway or promotion.
Contact a qualified Taiwanese recycler for proper battery disposal.
Power cord statement for Japan
Acoustics statement for Germany (Geräuschemission)
Schalldruckpegel LpA < 70 dB(A)
Zuschauerpositionen (bystander positions), Normaler Betrieb (normal operation)
Nach ISO 7779:1999 (Typprüfung)
Regulatory compliance notices 126
Electrostatic discharge
Preventing electrostatic discharge
To prevent damaging the system, be aware of the precautions you need to follow when setting up the system
or handling parts. A discharge of static electricity from a finger or other conductor may damage system
boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device.
To prevent electrostatic damage:
•
Avoid hand contact by transporting and storing products in static-safe containers.
•
Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations.
•
Place parts on a grounded surface before removing them from their containers.
•
Avoid touching pins, leads, or circuitry.
•
Always be properly grounded when touching a static-sensitive component or assembly.
Grounding methods to prevent electrostatic discharge
Several methods are used for grounding. Use one or more of the following methods when handling or
installing electrostatic-sensitive parts:
•
Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis. Wrist
straps are flexible straps with a minimum of 1 megohm ±10 percent resistance in the ground cords. To
provide proper ground, wear the strap snug against the skin.
•
Use heel straps, toe straps, or boot straps at standing workstations. Wear the straps on both feet when
standing on conductive floors or dissipating floor mats.
•
Use conductive field service tools.
•
Use a portable field service kit with a folding static-dissipating work mat.
If you do not have any of the suggested equipment for proper grounding, have an authorized reseller install
the part.
For more information on static electricity or assistance with product installation, contact an authorized
reseller.
Electrostatic discharge
127
Server specifications
Environmental specifications
Specification
Value
Temperature range*
Operating
10°C to 35°C (50°F to 95°F)
Shipping
-40°C to 70°C (-40°F to 158°F)
Maximum wet bulb temperature
28°C (82.4°F)
Relative humidity
(noncondensing)**
Operating
10% to 90%
Non operating
5% to 95%
* All temperature ratings shown are for sea level. An altitude derating of 1°C per 300 m (1.8°F per 1,000 ft) to 3048
m (10,000 ft) is applicable. No direct sunlight allowed.
** Storage maximum humidity of 95% is based on a maximum temperature of 45°C (113°F). Altitude maximum for
storage corresponds to a pressure minimum of 70 kPa.
Mechanical specifications
Specification
Value
Dimension
Height (without tower feet)
44.45 cm (17.50 in)
Height (with tower feet)
46.70 cm (18.38 in)
Depth (with tower bezel)
60.00 cm (23.60 in)
Width
22.00 cm (8.66 in)
Weight (no drives installed)
27.22 kg (60.00 lb)
Power supply specifications
Depending on installed options, the server is configured with one of the following power supplies:
•
HP ProLiant 1200 W Power Supply
Specification
Value
Input requirements
Rated input voltage
100 to 120 VAC, 200 to
240 VAC
Rated input frequency
50 Hz to 60 Hz
Rated input current
10 A at 100 VAC
4.9 A at 200 VAC
Server specifications
128
Rated input power
930 W at 100V AC input
1348 W at 200V AC input
BTUs per hour
3530 at 120V AC input
4600 at 200V to 240V AC input
Power supply output
Rated steady-state power
800 W at 100V AC input
900 W at 120V AC input
1200 W at 200V to 240V AC
input
Maximum peak power
800 W at 100V AC input
900 W at 120V AC input
1200 W at 200V to 240V AC
input
•
HP ProLiant 750 W Power Supply
Specification
Value
Input requirements
Rated input voltage
100 to 120 VAC, 200 to
240 VAC
Rated input frequency
50 Hz to 60 Hz
Rated input current
8.9 A at 100 VAC
4.3 A at 200 VAC
Rated input power
857 W at 100V AC input
824 W at 200V AC input
BTUs per hour
2925 at 100V AC input
2812 at 200V AC input
Power supply output
Rated steady-state power
750 W at 100V to 120V AC input
750 W at 200V to 240V AC input
Maximum peak power
750 W at 100V to 120V AC input
750 W at 200V to 240V AC input
•
HP ProLiant 460 W Power Supply
Specification
Value
Input requirements
Rated input voltage
100 to 120 VAC, 200 to
240 VAC
Rated input frequency
50 Hz to 60 Hz
Rated input current
5.5 A at 100 VAC
2.6 A at 200 VAC
Rated input power
526 W at 100V AC input
505 W at 200V AC input
BTUs per hour
1794 at 100V AC input
1725 at 200V AC input
Power supply output
Rated steady-state power
460 W at 100V to 120V AC input
460 W at 200V to 240V AC input
Server specifications
129
Maximum peak power
460 W at 100V to 120V AC input
460 W at 200V to 240V AC input
Server specifications
130
Technical support
Before you contact HP
Be sure to have the following information available before you call HP:
•
Active Health System log
Download and have available an Active Health System log for 3 days before the failure was detected.
For more information, see the HP iLO 4 User Guide or HP Intelligent Provisioning User Guide on the HP
website (http://www.hp.com/go/ilo/docs).
•
Onboard Administrator SHOW ALL report (for HP BladeSystem products only)
For more information on obtaining the Onboard Administrator SHOW ALL report, see the HP website
(http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c
02843807).
•
Technical support registration number (if applicable)
•
Product serial number
•
Product model name and number
•
Product identification number
•
Applicable error messages
•
Add-on boards or hardware
•
Third-party hardware or software
•
Operating system type and revision level
HP contact information
For United States and worldwide contact information, see the Contact HP website
(http://www.hp.com/go/assistance).
In the United States:
•
To contact HP by phone, call 1-800-334-5144. For continuous quality improvement, calls may be
recorded or monitored.
•
If you have purchased a Care Pack (service upgrade), see the Support & Drivers website
(http://www8.hp.com/us/en/support-drivers.html). If the problem cannot be resolved at the website,
call 1-800-633-3600. For more information about Care Packs, see the HP website
(http://pro-aq-sama.houston.hp.com/services/cache/10950-0-0-225-121.html).
Customer Self Repair
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for
greater flexibility in performing defective parts replacement. If during the diagnosis period HP (or HP service
Technical support
131
providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, HP will
ship that part directly to you for replacement. There are two categories of CSR parts:
•
Mandatory—Parts for which customer self repair is mandatory. If you request HP to replace these parts,
you will be charged for the travel and labor costs of this service.
•
Optional—Parts for which customer self repair is optional. These parts are also designed for customer
self repair. If, however, you require that HP replace them for you, there may or may not be additional
charges, depending on the type of warranty service designated for your product.
NOTE: Some HP parts are not designed for customer self repair. In order to satisfy the customer warranty,
HP requires that an authorized service provider replace the part. These parts are identified as "No" in the
Illustrated Parts Catalog.
Based on availability and where geography permits, CSR parts will be shipped for next business day
delivery. Same day or four-hour delivery may be offered at an additional charge where geography permits.
If assistance is required, you can call the HP Technical Support Center and a technician will help you over the
telephone. HP specifies in the materials shipped with a replacement CSR part whether a defective part must
be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective
part back to HP within a defined period of time, normally five (5) business days. The defective part must be
returned with the associated documentation in the provided shipping material. Failure to return the defective
part may result in HP billing you for the replacement. With a customer self repair, HP will pay all shipping
and part return costs and determine the courier/carrier to be used.
For more information about HP's Customer Self Repair program, contact your local service provider. For the
North American program, refer to the HP website (http://www.hp.com/go/selfrepair).
Réparation par le client (CSR)
Les produits HP comportent de nombreuses pièces CSR (Customer Self Repair = réparation par le client) afin
de minimiser les délais de réparation et faciliter le remplacement des pièces défectueuses. Si pendant la
période de diagnostic, HP (ou ses partenaires ou mainteneurs agréés) détermine que la réparation peut être
effectuée à l'aide d'une pièce CSR, HP vous l'envoie directement. Il existe deux catégories de pièces CSR:
Obligatoire - Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à HP de
remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés.
Facultatif - Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également
conçues pour permettre au client d'effectuer lui-même la réparation. Toutefois, si vous demandez à HP de
remplacer ces pièces, l'intervention peut ou non vous être facturée, selon le type de garantie applicable à
votre produit.
REMARQUE: Certaines pièces HP ne sont pas conçues pour permettre au client d'effectuer lui-même la
réparation. Pour que la garantie puisse s'appliquer, HP exige que le remplacement de la pièce soit effectué
par un Mainteneur Agréé. Ces pièces sont identifiées par la mention "Non" dans le Catalogue illustré.
Les pièces CSR sont livrées le jour ouvré suivant, dans la limite des stocks disponibles et selon votre situation
géographique. Si votre situation géographique le permet et que vous demandez une livraison le jour même
ou dans les 4 heures, celle-ci vous sera facturée. Pour bénéficier d'une assistance téléphonique, appelez le
Centre d'assistance technique HP. Dans les documents envoyés avec la pièce de rechange CSR, HP précise
s'il est nécessaire de lui retourner la pièce défectueuse. Si c'est le cas, vous devez le faire dans le délai
indiqué, généralement cinq (5) jours ouvrés. La pièce et sa documentation doivent être retournées dans
l'emballage fourni. Si vous ne retournez pas la pièce défectueuse, HP se réserve le droit de vous facturer les
coûts de remplacement. Dans le cas d'une pièce CSR, HP supporte l'ensemble des frais d'expédition et de
retour, et détermine la société de courses ou le transporteur à utiliser.
Technical support
132
Pour plus d'informations sur le programme CSR de HP, contactez votre Mainteneur Agrée local. Pour plus
d'informations sur ce programme en Amérique du Nord, consultez le site Web HP
(http://www.hp.com/go/selfrepair).
Riparazione da parte del cliente
Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti
difettose, i prodotti HP sono realizzati con numerosi componenti che possono essere riparati direttamente
dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica HP (o un centro di servizi o di assistenza
HP) identifica il guasto come riparabile mediante un ricambio CSR, HP lo spedirà direttamente al cliente per
la sostituzione. Vi sono due categorie di parti CSR:
Obbligatorie – Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne affida la
riparazione ad HP, deve sostenere le spese di spedizione e di manodopera per il servizio.
Opzionali – Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di componenti
progettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad HP, potrebbe dover sostenere
spese addizionali a seconda del tipo di garanzia previsto per il prodotto.
NOTA: alcuni componenti HP non sono progettati per la riparazione da parte del cliente. Per rispettare la
garanzia, HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato. Tali parti sono
identificate da un "No" nel Catalogo illustrato dei componenti.
In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il
giorno lavorativo seguente. La consegna nel giorno stesso o entro quattro ore è offerta con un supplemento
di costo solo in alcune zone. In caso di necessità si può richiedere l'assistenza telefonica di un addetto del
centro di supporto tecnico HP. Nel materiale fornito con una parte di ricambio CSR, HP specifica se il cliente
deve restituire dei componenti. Qualora sia richiesta la resa ad HP del componente difettoso, lo si deve
spedire ad HP entro un determinato periodo di tempo, generalmente cinque (5) giorni lavorativi. Il
componente difettoso deve essere restituito con la documentazione associata nell'imballo di spedizione
fornito. La mancata restituzione del componente può comportare la fatturazione del ricambio da parte di HP.
Nel caso di riparazione da parte del cliente, HP sostiene tutte le spese di spedizione e resa e sceglie il
corriere/vettore da utilizzare.
Per ulteriori informazioni sul programma CSR di HP contattare il centro di assistenza di zona. Per il
programma in Nord America fare riferimento al sito Web HP (http://www.hp.com/go/selfrepair).
Customer Self Repair
HP Produkte enthalten viele CSR-Teile (Customer Self Repair), um Reparaturzeiten zu minimieren und höhere
Flexibilität beim Austausch defekter Bauteile zu ermöglichen. Wenn HP (oder ein HP Servicepartner) bei der
Diagnose feststellt, dass das Produkt mithilfe eines CSR-Teils repariert werden kann, sendet Ihnen HP dieses
Bauteil zum Austausch direkt zu. CSR-Teile werden in zwei Kategorien unterteilt:
Zwingend – Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie den
Austausch dieser Teile von HP vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für diesen
Service berechnet.
Optional – Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für Customer
Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen lassen möchten,
können bei diesem Service je nach den für Ihr Produkt vorgesehenen Garantiebedingungen zusätzliche
Kosten anfallen.
Technical support
133
HINWEIS: Einige Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des
Kunden zu erfüllen, muss das Teil von einem HP Servicepartner ersetzt werden. Im illustrierten Teilekatalog
sind diese Teile mit „No“ bzw. „Nein“ gekennzeichnet.
CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag geliefert.
Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen
Aufpreis verfügbar. Wenn Sie Hilfe benötigen, können Sie das HP technische Support Center anrufen und
sich von einem Mitarbeiter per Telefon helfen lassen. Den Materialien, die mit einem CSR-Ersatzteil geliefert
werden, können Sie entnehmen, ob das defekte Teil an HP zurückgeschickt werden muss. Wenn es
erforderlich ist, das defekte Teil an HP zurückzuschicken, müssen Sie dies innerhalb eines vorgegebenen
Zeitraums tun, in der Regel innerhalb von fünf (5) Geschäftstagen. Das defekte Teil muss mit der zugehörigen
Dokumentation in der Verpackung zurückgeschickt werden, die im Lieferumfang enthalten ist. Wenn Sie das
defekte Teil nicht zurückschicken, kann HP Ihnen das Ersatzteil in Rechnung stellen. Im Falle von Customer
Self Repair kommt HP für alle Kosten für die Lieferung und Rücksendung auf und bestimmt den
Kurier-/Frachtdienst.
Weitere Informationen über das HP Customer Self Repair Programm erhalten Sie von Ihrem Servicepartner
vor Ort. Informationen über das CSR-Programm in Nordamerika finden Sie auf der HP Website unter
(http://www.hp.com/go/selfrepair).
Reparaciones del propio cliente
Los productos de HP incluyen muchos componentes que el propio usuario puede reemplazar (Customer Self
Repair, CSR) para minimizar el tiempo de reparación y ofrecer una mayor flexibilidad a la hora de realizar
sustituciones de componentes defectuosos. Si, durante la fase de diagnóstico, HP (o los proveedores o socios
de servicio de HP) identifica que una reparación puede llevarse a cabo mediante el uso de un componente
CSR, HP le enviará dicho componente directamente para que realice su sustitución. Los componentes CSR se
clasifican en dos categorías:
•
Obligatorio: componentes para los que la reparación por parte del usuario es obligatoria. Si solicita a
HP que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de
desplazamiento y de mano de obra de dicho servicio.
•
Opcional: componentes para los que la reparación por parte del usuario es opcional. Estos
componentes también están diseñados para que puedan ser reparados por el usuario. Sin embargo, si
precisa que HP realice su sustitución, puede o no conllevar costes adicionales, dependiendo del tipo de
servicio de garantía correspondiente al producto.
NOTA: Algunos componentes no están diseñados para que puedan ser reparados por el usuario. Para que
el usuario haga valer su garantía, HP pone como condición que un proveedor de servicios autorizado
realice la sustitución de estos componentes. Dichos componentes se identifican con la palabra "No" en el
catálogo ilustrado de componentes.
Según la disponibilidad y la situación geográfica, los componentes CSR se enviarán para que lleguen a su
destino al siguiente día laborable. Si la situación geográfica lo permite, se puede solicitar la entrega en el
mismo día o en cuatro horas con un coste adicional. Si precisa asistencia técnica, puede llamar al Centro de
asistencia técnica de HP y recibirá ayuda telefónica por parte de un técnico. Con el envío de materiales
para la sustitución de componentes CSR, HP especificará si los componentes defectuosos deberán
devolverse a HP. En aquellos casos en los que sea necesario devolver algún componente a HP, deberá
hacerlo en el periodo de tiempo especificado, normalmente cinco días laborables. Los componentes
defectuosos deberán devolverse con toda la documentación relacionada y con el embalaje de envío. Si no
enviara el componente defectuoso requerido, HP podrá cobrarle por el de sustitución. En el caso de todas
Technical support
134
sustituciones que lleve a cabo el cliente, HP se hará cargo de todos los gastos de envío y devolución de
componentes y escogerá la empresa de transporte que se utilice para dicho servicio.
Para obtener más información acerca del programa de Reparaciones del propio cliente de HP, póngase en
contacto con su proveedor de servicios local. Si está interesado en el programa para Norteamérica, visite
la página web de HP siguiente (http://www.hp.com/go/selfrepair).
Customer Self Repair
Veel onderdelen in HP producten zijn door de klant zelf te repareren, waardoor de reparatieduur tot een
minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is. Deze
onderdelen worden CSR-onderdelen (Customer Self Repair) genoemd. Als HP (of een HP Service Partner) bij
de diagnose vaststelt dat de reparatie kan worden uitgevoerd met een CSR-onderdeel, verzendt HP dat
onderdeel rechtstreeks naar u, zodat u het defecte onderdeel daarmee kunt vervangen. Er zijn twee
categorieën CSR-onderdelen:
Verplicht: Onderdelen waarvoor reparatie door de klant verplicht is. Als u HP verzoekt deze onderdelen
voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon in rekening gebracht.
Optioneel: Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn ontworpen
voor reparatie door de klant. Als u echter HP verzoekt deze onderdelen voor u te vervangen, kunnen
daarvoor extra kosten in rekening worden gebracht, afhankelijk van het type garantieservice voor het
product.
OPMERKING: Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant. In verband met
de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen.
Deze onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met "Nee".
Afhankelijk van de leverbaarheid en de locatie worden CSR-onderdelen verzonden voor levering op de
eerstvolgende werkdag. Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden
aangeboden, indien dit mogelijk is gezien de locatie. Indien assistentie gewenst is, belt u een HP Service
Partner om via de telefoon technische ondersteuning te ontvangen. HP vermeldt in de documentatie bij het
vervangende CSR-onderdeel of het defecte onderdeel aan HP moet worden geretourneerd. Als het defecte
onderdeel aan HP moet worden teruggezonden, moet u het defecte onderdeel binnen een bepaalde
periode, gewoonlijk vijf (5) werkdagen, retourneren aan HP. Het defecte onderdeel moet met de
bijbehorende documentatie worden geretourneerd in het meegeleverde verpakkingsmateriaal. Als u het
defecte onderdeel niet terugzendt, kan HP u voor het vervangende onderdeel kosten in rekening brengen. Bij
reparatie door de klant betaalt HP alle verzendkosten voor het vervangende en geretourneerde onderdeel en
kiest HP zelf welke koerier/transportonderneming hiervoor wordt gebruikt.
Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma
van HP. Informatie over Service Partners vindt u op de HP website (http://www.hp.com/go/selfrepair).
Reparo feito pelo cliente
Os produtos da HP são projetados com muitas peças para reparo feito pelo cliente (CSR) de modo a
minimizar o tempo de reparo e permitir maior flexibilidade na substituição de peças com defeito. Se,
durante o período de diagnóstico, a HP (ou fornecedores/parceiros de serviço da HP) concluir que o reparo
pode ser efetuado pelo uso de uma peça CSR, a peça de reposição será enviada diretamente ao cliente.
Existem duas categorias de peças CSR:
Obrigatória – Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a HP substitua essas peças,
serão cobradas as despesas de transporte e mão-de-obra do serviço.
Technical support
135
Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o
reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de
taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
OBSERVAÇÃO: Algumas peças da HP não são projetadas para o reparo feito pelo cliente. A fim de
cumprir a garantia do cliente, a HP exige que um técnico autorizado substitua a peça. Essas peças estão
identificadas com a marca "No" (Não), no catálogo de peças ilustrado.
Conforme a disponibilidade e o local geográfico, as peças CSR serão enviadas no primeiro dia útil após o
pedido. Onde as condições geográficas permitirem, a entrega no mesmo dia ou em quatro horas pode ser
feita mediante uma taxa adicional. Se precisar de auxílio, entre em contato com o Centro de suporte técnico
da HP para que um técnico o ajude por telefone. A HP especifica nos materiais fornecidos com a peça CSR
de reposição se a peça com defeito deve ser devolvida à HP. Nos casos em que isso for necessário, é
preciso enviar a peça com defeito à HP dentro do período determinado, normalmente cinco (5) dias úteis.
A peça com defeito deve ser enviada com a documentação correspondente no material de transporte
fornecido. Caso não o faça, a HP poderá cobrar a reposição. Para as peças de reparo feito pelo cliente, a
HP paga todas as despesas de transporte e de devolução da peça e determina a transportadora/serviço
postal a ser utilizado.
Para obter mais informações sobre o programa de reparo feito pelo cliente da HP, entre em contato com o
fornecedor de serviços local. Para o programa norte-americano, visite o site da HP
(http://www.hp.com/go/selfrepair).
Technical support
136
Technical support
137
Technical support
138
Acronyms and abbreviations
ABEND
abnormal end
ACU
Array Configuration Utility
ADU
Array Diagnostics Utility
AMP
Advanced Memory Protection
ASR
Automatic Server Recovery
DDR
double data rate
FBWC
flash-backed write cache
IEC
International Electrotechnical Commission
iLO
Integrated Lights-Out
IML
Integrated Management Log
LFF
large form-factor
LV DIMM
Low voltage DIMM
Acronyms and abbreviations
139
NIC
network interface controller
NMI
non-maskable interrupt
ORCA
Option ROM Configuration for Arrays
PCI Express
Peripheral Component Interconnect Express
PCI-X
peripheral component interconnect extended
PDU
power distribution unit
POST
Power-On Self Test
PSP
ProLiant Support Pack
RBSU
ROM-Based Setup Utility
RDIMM
Registered Dual In-line Memory Module
SAS
serial attached SCSI
SATA
serial ATA
SFF
small form-factor
SIM
Systems Insight Manager
Acronyms and abbreviations
140
TMRA
recommended ambient operating temperature
TPM
trusted platform module
UDIMM
Unregistered Dual In-Line Memory Module
UID
unit identification
Acronyms and abbreviations
141
Index
1
150W PCIe video/graphics controller power cable
option 85
A
access panel 28
accessing servers 26
acoustics statement for Germany
ACU (Array Configuration Utility)
adapter LEDs 7, 8, 10, 14
additional information 107
air baffle 29
airflow requirements 32
Array Configuration Utility (ACU)
ASR (Automatic Server Recovery)
authorized reseller 139, 140
auto-configuration process 97
Automatic Server Recovery (ASR)
134
99
99
100
100
B
baffles 29
batteries, replacing 133
battery 126, 133
battery-backed write cache (BBWC) 19
BBWC (battery-backed write cache) 19, 81
BBWC battery pack 81
BIOS Serial Console 97
BIOS upgrade 101
boot options 97
BSMI notice 132
buttons 7, 8
C
cables 111, 130
Canadian notice 130
capacitor pack 20
Care Pack 31, 106
cautions 108
Change Control 106
Chinese notice 133
components 7, 9, 12
configuration of system 37, 38, 95
Configuration Replication Utility 96
configuration tools 95
configuring AMP modes 98
connectors 7, 8, 9, 12, 14
contacting HP 139, 140
CSR (customer self repair) 140
customer self repair (CSR) 140
D
Declaration of Conformity 129
device numbers 16
diagnosing problems 107
diagnostic tools 96, 100, 101, 103
diagnostics utility 103
DIMM installation guidelines 50
DIMM slot locations 12
DIMM slots 12, 14, 50
DIMMs 14, 46, 47, 49, 53, 98
DIMMs, installation 53
DIMMs, single- and dual-rank 47
drive LEDs 17
drivers 105
drives 18
E
electrical grounding requirements 33
electrostatic discharge 135
environmental requirements 31, 136
environmental specifications 136
Erase Utility 101
error messages 124
European Union notice 130
expansion boards 72, 73, 75, 91
expansion slot covers, removing 72
extending server from rack 25, 26
external health LED 7, 8
F
fan
fan
fan
fan
assembly 68
bay numbering 21
blank 30
configurations 21
Index 142
fans 21
FBWC module 20
FCC rating label 128
features 7
Federal Communications Commission (FCC)
notice 128, 129, 130
flowcharts 112, 113, 114, 117, 119, 121, 122
front bezel 27
front panel components 7
front panel LEDs 8
full-height media device 65, 67
G
general diagnosis flowchart 114
guide screws 65
H
hard drive cage 56
hard drive LEDs 17, 18
hard drives, determining status of 18
hardware options 39
hardware options installation 35, 39
health driver 100
health LEDs 7, 8, 18, 112
help resources 140
HP Insight Diagnostics 103
HP Insight Remote Support software 104
HP ProLiant Essentials Foundation Pack 38
HP technical support 139, 140
K
Korean notices 132
L
laser devices 133
LED, health 7, 8, 112
LED, system power 8
LED, UID 8, 10
LEDs 7, 17, 18
LEDs, front panel 8
LEDs, hard drive 17, 18
LEDs, NIC 7, 8, 10, 14
LEDs, rear panel 10
LEDs, system board 14
LEDs, troubleshooting 107
Low voltage DIMMs 49
M
management tools 100
mechanical specifications 136
media devices 65
memory 46, 47, 50, 53, 98
memory subsystem architecture 46
memory, configuration requirements 48, 52
memory, online spare 50, 98
N
NMI jumper 15
I
O
identification number 128
iLO (Integrated Lights-Out) 101
IML (Integrated Management Log) 104
Important Safety Information document 108
Insight Diagnostics 103, 105
installation services 31
installation, server options 35, 39
installing hardware 39
installing operating system 38
Integrated Lights-Out (iLO) 101
Integrated Management Log (IML) 104
internal health LED 7, 8, 18
operating systems 38, 105
optimum environment 31
Option ROM Configuration for Arrays (ORCA) 99
options installation 35, 39
ORCA (Option ROM Configuration for Arrays) 99
OS boot problems flowchart 121
J
Japanese notice 132
P
PATA optical drive 65
PCI Express conversion card 75
PCI-X expansion cage 75
phone numbers 139
POST problems flowchart 119
power calculator 85
power cord 108, 134
power distribution unit (PDU) 33
power LEDs, system 7, 8, 14, 19
Index 143
Power On button 7, 8, 25, 37
power requirements 33
power supplies 70, 137
powering down 25
powering up 25, 96
power-on problems flowchart 117
pre-diagnostic steps 107
preparation procedures 25, 110
problem diagnosis 107
processors 110
ProLiant Support Pack (PSP) 105
PSPs, overview 105
R
rack installation 31, 34, 36
rack resources 34
rack stability 108
rack warnings 34, 108
RBSU (ROM-Based Setup Utility) 96
RBSU configuration 96
rear panel components 9
rear panel LEDs 10
redundant fan 68
redundant ROM 102
registering the server 38
regulatory compliance notices 128, 131
removable media cage 28
removable media devices 65
required information 139
ROM redundancy 102
ROM-Based Setup Utility (RBSU) 90, 96
ROMPaq utility 101, 102
S
safety considerations 34, 108
SAS drives 18, 54
SATA hard drive 18, 54
SATA optical drive 65
scripted installation 95
serial number 100
series number 128
server fault indications flowchart 122
server features and options 39
service notifications 112
shipping carton contents 35
site requirements 32
SmartStart autorun menu 95
SmartStart Scripting Toolkit 95
SmartStart software 38
SmartStart, overview 95
space requirements 32
specifications, environmental 136
specifications, power 137
specifications, server 136
start diagnosis flowchart 113
static electricity 135
support 104, 139
support packs 95
supported operating systems 105
symbols on equipment 108
symptom information 109
system battery 126
system board 12, 14
system board battery 133
system board LEDs 14
system maintenance switch 12, 15
system power LED 8, 19
T
Taiwan battery recycling notice 134
tape drives 65
technical support 139, 140
telephone numbers 139, 140
temperature requirements 32
tower bezel, removing 27
tower server, setting up 34, 35
tower-to-rack conversion 91
TPM (Trusted Platform Module) 88, 90
troubleshooting 107
Trusted Platform Module (TPM) 88, 90
U
UID LED 8, 10, 15, 25
updating the system ROM 102
USB support 102
utilities 95
utilities, deployment 95, 96
V
ventilation 31
video/graphics controller power cable 85
W
warnings 34, 108
website, HP 140
Index 144