06p4574

06p4574
®
xSeries 330
User’s Reference
xSeries 330
IBM
User’s Reference
SC06-P457-40
Note
Before using this information and the product it supports, be sure to read the general information in
“Appendix A. Product warranties and notices,” on page 133.
First Edition (October 2000)
© Copyright International Business Machines Corporation 2000. All rights reserved.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with
IBM Corp.
Contents
Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
Chapter 1.Introducing the xSeries 330 . . . 1
Features and specifications . . . . . . . . . . . . . . . . . . . . . . . .
Notices used in this book . . . . . . . . . . . . . . . . . . . . . . . . . .
What your xSeries 330 offers . . . . . . . . . . . . . . . . . . . . . . .
Reliability, availability, and serviceability features . . . .
Server controls and indicators. . . . . . . . . . . . . . . . . . . . . .
Front view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Rear view. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Turning on the server . . . . . . . . . . . . . . . . . . . . . . . . . .
Turning off the server . . . . . . . . . . . . . . . . . . . . . . . . . .
Stand-by mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2
3
4
5
6
6
7
8
9
9
Chapter 2.Arranging your workspace . . . 11
Comfort. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Glare and lighting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Air circulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Electrical outlets and cable lengths. . . . . . . . . . . . . . . . .
11
11
12
12
Chapter 3.Configuring your server . . . . . 13
Using the Configuration/Setup Utility program . . . . . 14
Starting the Configuration/Setup Utility program 14
Choices available from the Configuration/Setup main
menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Using passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Power-on password . . . . . . . . . . . . . . . . . . . . . . . . 19
Administrator password . . . . . . . . . . . . . . . . . . . . 20
Using the SCSISelect utility program . . . . . . . . . . . . . . . 21
Starting the SCSISelect utility program . . . . . . . . . . 21
Choices available from the SCSISelect menu . . . . . 21
Using the PXE boot agent utility program . . . . . . . . 22
Starting the PXE boot agent utility program . . . 22
Choices available from the PXE boot agent utility .
23
Chapter 4.Using the ServerGuide CDs . . 25
Features at a glance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Setup and configuration overview . . . . . . . . . . . . . . . . .
System Partition. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Typical NOS installation. . . . . . . . . . . . . . . . . . . . . . . . . .
Setting up or updating multiple servers . . . . . . . . . . . .
Installing your NOS without ServerGuide . . . . . . . . . .
Additional programs included with ServerGuide . . . .
Error symptoms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
26
27
28
28
29
29
29
30
Chapter 5.Installing Options . . . . . . . . . . . 31
Major components of the xSeries 330 server . . . . . . . . .
System board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
System board options connectors . . . . . . . . . . . . . . .
System board LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . .
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
System reliability considerations . . . . . . . . . . . . . . . .
Working inside a server with power on . . . . . . . . . .
Handling static sensitive devices. . . . . . . . . . . . . . . .
Safety information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Removing the cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Working with adapters . . . . . . . . . . . . . . . . . . . . . . . . . . .
Adapter considerations . . . . . . . . . . . . . . . . . . . . . . . .
© Copyright IBM Corp. 2000
iii
31
32
32
34
35
35
35
36
37
43
44
45
Installing an adapter . . . . . . . . . . . . . . . . . . . . . . . . . .
Hard disk drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Preinstallation steps . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing or replacing a hard disk drive. . . . . . . . . .
Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing memory modules . . . . . . . . . . . . . . . . . . . .
Microprocessor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing the microprocessor . . . . . . . . . . . . . . . . . . .
Fan assembly replacement . . . . . . . . . . . . . . . . . . . . . . . .
Installing the cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
I/O connector locations and ports . . . . . . . . . . . . . . . . .
Input/Output ports . . . . . . . . . . . . . . . . . . . . . . . . . . .
Serial port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Universal Serial Bus ports . . . . . . . . . . . . . . . . . . .
Console ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
C2T device breakout cable. . . . . . . . . . . . . . . . . . .
Ethernet ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Advanced System Management ports. . . . . . . . .
Working with cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cabling the RS-485 ports . . . . . . . . . . . . . . . . . . . . . . .
Connecting the ASM bus . . . . . . . . . . . . . . . . . . . .
Connecting the servers with a C2T chain . . . . . . . . .
Testing the C2T chain . . . . . . . . . . . . . . . . . . . . . . .
Cable management. . . . . . . . . . . . . . . . . . . . . . . . . . . .
45
48
48
49
50
50
52
53
56
57
58
58
59
60
61
62
64
68
69
69
70
71
73
73
Chapter 6.Solving Problems. . . . . . . . . . . 75
Diagnostic tools overview . . . . . . . . . . . . . . . . . . . . . . . . 75
POST . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
POST beep code descriptions . . . . . . . . . . . . . . . . . . . 78
POST beep codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
POST error messages . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Event/error logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Small computer system interface messages. . . . . . . . . . 90
Diagnostic programs and error messages . . . . . . . . . . . 91
Text messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Starting the diagnostic programs. . . . . . . . . . . . . . . . 93
Viewing the test log . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Diagnostic error message tables. . . . . . . . . . . . . . . . . 95
Recovering BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Identifying problems using status LEDs . . . . . . . . . . . 105
Light Path Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . 105
Light Path Diagnostics panel . . . . . . . . . . . . . . . 106
Light Path Diagnostics table . . . . . . . . . . . . . . . . 107
Troubleshooting charts . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Troubleshooting an Ethernet controller . . . . . . . . . 115
Network connection problems . . . . . . . . . . . . . . 115
Ethernet controller troubleshooting chart . . . . . 116
Ethernet controller messages . . . . . . . . . . . . . . . . . . 117
Novell NetWare or IntraNetWare server ODI driver
teaming messages . . . . . . . . . . . . . . . . . . . . . . . . . 117
NDIS 4.0 (Windows NT) driver messages. . . . . 119
Replacing the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Getting help, service, and information. . . . . . . . . . . . . 124
Service support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Before you call for service . . . . . . . . . . . . . . . . . . . . . 126
Getting customer support and service . . . . . . . . . . 126
Using the World Wide Web . . . . . . . . . . . . . . . . . 126
Using electronic support services. . . . . . . . . . . . 127
Getting information by fax . . . . . . . . . . . . . . . . . 127
Getting help online . . . . . . . . . . . . . . . . . . . . . . . . 127
Getting help by telephone . . . . . . . . . . . . . . . . . . 128
Getting help around the world . . . . . . . . . . . . . . 129
Purchasing additional services . . . . . . . . . . . . . . . .
Enhanced PC support line. . . . . . . . . . . . . . . . . .
900-number operating system and hardware
support line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Network and server support line . . . . . . . . . . . .
Ordering support line services . . . . . . . . . . . . . .
Warranty and repair services . . . . . . . . . . . . . . .
Ordering publications . . . . . . . . . . . . . . . . . . . . . . . .
130
130
130
130
131
131
132
Appendix A. Product warranties and
notices . . . . . . . . . . . . . . . . . . . . . . . . . 133
Warranty Statements. . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
IBM Statement of Limited Warranty for United States,
Puerto Rico, and Canada (Part 1 - General Terms) 133
IBM Statement of Warranty Worldwide except
Canada, Puerto Rico, Turkey, United States (Part 1 –
General Terms) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Part 2 - Worldwide Country-Unique Terms. . . . . . 138
Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Edition Notice. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
iv
Processing date data . . . . . . . . . . . . . . . . . . . . . . . . . 143
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Important notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Electronic emission notices . . . . . . . . . . . . . . . . . . . . . . 144
Federal Communications Commission (FCC)
Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Industry Canada Class A emission compliance
statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Australia and New Zealand Class A statement. . . 145
United Kingdom telecommunications safety
requirement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
European Union EMC Directive conformance
statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Taiwan electrical emission statement . . . . . . . . . . . 146
Japanese Voluntary Control Council for Interference
(VCCI) statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Power cords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Safety
Before installing this product, read the Safety Information book.
Antes de instalar este produto, leia o Manual de Informações sobre Segurança.
Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.
Læs hæftet med sikkerhedsforskrifter, før du installerer dette produkt.
Lue Safety Information -kirjanen, ennen kuin asennat tämän tuotteen.
Avant de procéder à l'installation de ce produit, lisez le manuel Safety Information.
Vor Beginn der Installation die Broschüre mit Sicherheitshinweisen lesen.
Przed zainstalowaniem tego produktu należy przeczytać broszurę Informacje Dotyczące
Bezpieczeństwa.
Prima di installare questo prodotto, leggere l'opuscolo contenente le informazioni
sulla sicurezza.
© Copyright IBM Corp. 2000
v
Lees voordat u dit product installeert eerst het boekje met veiligheidsvoorschriften.
Les heftet om sikkerhetsinformasjon (Safety Information) før du installerer dette
produktet.
Antes de instalar este produto, leia o folheto Informações sobre Segurança.
Перед установкой продукта прочтите брошюру по технике безопасности
(Safety Information).
Pred inštaláciou tohto produktu si pre ítajte Informa nú brožúrku o bezpe nosti.
Preden namestite ta izdelek, preberite knjižico Varnostne informacije.
Antes de instalar este producto, lea la Información de Seguridad.
Läs säkerhetsinformationen innan du installerar den här produkten.
Installálás el tt olvassa el a Biztonsági el írások kézikönyvét !
vi
xSeries 330: User’s Reference
Statement 1
DANGER
Electrical current from power, telephone, and communication cables is hazardous.
To avoid a shock hazard:
•
Do not connect or disconnect any cables or perform installation,
maintenance, or reconfiguration of this product during an electrical storm.
•
Connect all power cords to a properly wired and grounded electrical outlet.
•
Connect to properly wired outlets any equipment that will be attached to this
product.
•
When possible, use one hand only to connect or disconnect signal cables.
•
Never turn on any equipment when there is evidence of fire, water, or
structural damage.
•
Disconnect the attached power cords, telecommunications systems,
networks, and modems before you open the device covers, unless instructed
otherwise in the installation and configuration procedures.
•
Connect and disconnect cables as described in the following table when
installing, moving, or opening covers on this product or attached devices.
To connect:
To disconnect:
1. Turn everything OFF.
1. Turn everything OFF.
2. First, attach all cables to devices.
2. First, remove power cords from outlet.
3. Attach signal cables to connectors.
3. Remove signal cables from connectors.
4. Attach power cords to outlet.
4. Remove all cables from devices.
5. Turn device ON.
vii
Statement 2
CAUTION:
When replacing the lithium battery, use only IBM Part Number 33F8354 or an
equivalent type battery recommended by the manufacturer. If your system has a
module containing a lithium battery, replace it only with the same module type
made by the same manufacturer. The battery contains lithium and can explode if
not properly used, handled, or disposed of.
Do not:
•
Throw or immerse into water.
•
Heat to more than 100 C (212 F)
•
Repair or disassemble
Dispose of the battery as required by local ordinances or regulations.
Statement 3
CAUTION:
When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or
transmitters) are installed, note the following:
•
Do not remove the covers. Removing the covers of the laser product could
result in exposure to hazardous laser radiation. There are no serviceable parts
inside the device.
•
Use of controls or adjustments or performance of procedures other than those
specified herein might result in hazardous radiation exposure.
DANGER
Some laser products contain an embedded Class 3A or Class 3B laser diode. Note
the following. Laser radiation when open. Do not stare into the beam, do not view
directly with optical instruments, and avoid direct exposure to the beam.
viii
xSeries 330: User’s Reference
Class 1 Laser Product
Laser Klasse 1
Laser Klass 1
Luokan 1 Laserlaite
` Laser de Classe 1
Appareil A
Statement 4
≥18 kg (37 lbs)
≥32 kg (70.5 lbs)
≥55 kg (121.2 lbs)
CAUTION:
Use safe practices when lifting.
Statement 5
CAUTION:
The power control button on the device and the power switch on the power supply
do not turn off the electrical current supplied to the device. The device also might
have more than one power cord. To remove all electrical current from the device,
ensure that all power cords are disconnected from the power source.
2
1
ix
Statement 8
CAUTION:
Never remove the cover on a power supply or any part that has the following label
attached.
Hazardous voltage, current, and energy levels are present inside any component
that has this label attached. There are no serviceable parts inside these
components. If you suspect a problem with one of these parts, contact a service
technician.
x
xSeries 330: User’s Reference
Chapter 1. Introducing the xSeries 330
Your IBM®
xSeries 330 server is a one U-high1 rack model server for highvolume network transaction processing. This high-performance, symmetric
multiprocessing (SMP) server is ideally suited for networking environments that
require superior microprocessor performance, efficient memory management,
flexibility, and reliable data storage.
Your xSeries 330 server comes with a three-year limited warranty and IBM Start Up
Support. If you have access to the World Wide Web, you can obtain up-to-date
information about your xSeries 330 model and other IBM server products at the
following World Wide Web address: http://www.ibm.com/eserver/xseries
For service, assistance, or additional information on IBM Server Start Up Support and
the World Wide Web, see “ Getting help, service, and information” on page 124.
Your server serial number and model number are located on the ID label located on
the right edge of the bezel on the server as shown in the illustration below. You will
need these numbers when you register your server with IBM.
ID label
1. Racks are marked in vertical increments of 1.75 inches each. Each increment is referred to as a unit, or a "U". A one-U-high device is
1.75 inches tall.
© Copyright IBM Corp. 2000
1
Features and specifications
The following table provides a summary of the features and specifications for your
xSeries 330 server.
Size
Microprocessor:
®
®
Environment:
Intel Pentium III
microprocessor with MMX™
technology and SIMD
extensions
•
Height 43.69 mm (1.72")
•
Depth: 653.29 mm (25.72")
•
Width: 439.93 mm (17.32")
•
256 KB Level-2 cache
•
•
Supports up to two
microprocessors
Weight: approximately 12.7 kg
(28lb) when fully configured
•
Memory:
•
Standard: 256 MB
•
Maximum: 4 GB
•
Type: 133 MHz, ECC,
SDRAM, Registered DIMMs
•
Slots: 4 dual inline
Drives standard:
•
Diskette: 1.44 MB
•
CD-ROM: 24X IDE
Expansion bays:
•
•
Two 33 MHz/64-bit
•
Advanced System Management
processor
•
One Ultra160 SCSI controller
•
Two 10BASE-T/100BASE-TX
Intel Ethernet controllers
•
Two Universal Serial Bus (USB)
ports
•
Two RS-485 Advanced System
Management processor ports
(one In, one Out)
•
One serial port
•
Two console ports (one In, one
Out)
Acoustical noise emissions:
•
Sound power, idling: 6.1 bel
maximum
•
Sound power, operating: 6.2 bel
maximum
Power supply:
One 200 watt (115-230 Vac)
•
S3 video controller (integrated
on system board)
•
Compatible with SVGA
•
8 MB SDRAM video memory
Table 1. Features and Specifications
2
xSeries 330: User’s Reference
—
Server on: 10° to 35° C (50.0°
to 95.0° F). Altitude: 0 to 914
m (2998.7 ft.)
—
Server on: 10° to 32° C (50.0°
to 89.6º F). Altitude: 914 m
(2998.7 ft.) to 2133 m (6998.0
ft.)
—
Server off: 10° to 43° C (50.0°
to 109.4° F). Maximum
altitude: 2133 m (6998.0 ft.)
Humidity:
—
Server on: 8% to 80%
—
Server off: 8% to 80%
Heat output:
Approximate heat output in British
Thermal Units (BTU) per hour
•
Minimum configuration: 273 BTU
(80 watts)
•
Maximum configuration: 751 BTU
(220 watts)
Electrical input:
•
Sine-wave input (50-60 Hz)
required
•
Input voltage low range:
Video:
•
Air temperature:
Integrated functions:
Two 3.5-inch slim high bays
for LVD SCSI hard disk drives
PCI expansion slots:
•
•
•
—
Minimum: 100 V ac
—
Maximum: 127 V ac
Input voltage high range:
—
Minimum: 200 V ac
—
Maximum: 240 V ac
Input kilovolt-amperes (kVA)
approximately:
—
Minimum: 0.08 kVA
—
Maximum: 0.22 kVA
Notices used in this book
This information product contains notices that relate to a specific topic. The Caution
and Danger notices also appear in the multilingual safety information provided with
your product. Each safety notice is numbered for easy reference to the corresponding
notices in the safety information on the IBM xSeries Documentation CD.
The following is a list of the notices and their definitions as used in this book:
•
Notes: These notices provide important tips, guidance, or advice.
•
Important: These notices provide information or advice that might help you
avoid inconvenient or problem situations.
•
Attention: These notices indicate possible damage to programs, devices, or
data. An attention notice is placed just before the instruction or situation in
which damage could occur.
•
Caution: These notices indicate situations that can be potentially hazardous to
you. A caution notice is placed just before the description of potentially
hazardous procedure step or situation.
•
Danger: These notices indicate situations that can be potentially lethal or
extremely hazardous to you. A danger notice is placed just before the
description of potentially lethal or extremely hazardous procedure step or
situation.
Chapter 1. Introducing the xSeries 330
3
What your xSeries 330 offers
The unique design of your server takes advantage of advancements in symmetric
multiprocessing (SMP), data storage, and memory management. Your server
combines:
•
Impressive performance using an innovative approach to SMP
Your server supports up to two Pentium III microprocessors. Your server comes
with one microprocessor installed; you can install an additional microprocessor
to enhance performance and provide SMP capability.
•
Large system memory
The memory bus in your server supports up to 4gigabytes (GB) of system
memory. The memory controller provides error correcting code (ECC) support
for up to four industry standard PC133, 3.3 V, 168-pin, 8-byte, registered,
synchronous-dynamic-random access memory (SDRAM) dual inline memory
modules (DIMMs).
•
System-management capabilities
Your server comes with a Advanced System Management Processor on the
system board. This processor, in conjunction with the systems-management
software that is provided with your server, enables you to manage the functions
of the server locally and remotely. The Advanced System Management
Processor also provides system monitoring, event recording, and dial-out alert
capability.
Note:
The Advanced System Management Processor is sometimes referred to
as the service processor.
Refer to the documentation provided with your systems-mangement software
for more information.
•
Integrated network environment support
Your server comes with two Ethernet controllers on the system board. Each
Ethernet controller has an interface for connecting to 10-Mbps or 100-Mbps
networks. The server automatically selects between 10BASE-T and 100BASE-TX.
Each controller provides full-duplex (FDX) capability, which allows
simultaneous transmission and reception of data on the Ethernet local area
network (LAN).
•
IBM ServerGuide CDs
The ServerGuide CDs that are included with your server provide programs to
help you set up your server and install the network operating system (NOS).
The ServerGuide program detects the hardware options that are installed, and
provides the correct configuration programs and device drivers. In addition, the
ServerGuide CDs include a variety of application programs for your server.
For more information about the ServerGuide CDs, see the documentation
provided with your ServerGuide software.
4
xSeries 330: User’s Reference
Reliability, availability, and serviceability features
Three of the most important features in server design are reliability, availability, and
serviceability (RAS). These factors help to ensure the integrity of the data stored on
your server; that your server is available when you want to use it; and that should a
failure occur, you can easily diagnose and repair the failure with minimal
inconvenience.
The following is an abbreviated list of the RAS features that your server supports.
•
Menu-driven setup, system configuration, RAID configuration, and diagnostic
programs
•
Power-on self-test (POST)
•
Integrated Advanced System Management Processor
•
Predictive Failure Alerts (PFA)
•
Remote system problem-analysis support
•
Power and temperature monitoring
•
Hot-swap drive bays
•
Error codes and messages
•
System error logging
•
Upgradable BIOS, diagnostics, and Advanced System Management Processor
code
•
Automatic restart after a power failure
•
Parity checking on the PCI buses
•
CRC checking on the SCSI buses
•
Error checking and correcting (ECC) memory
•
Redundant Ethernet capabilities
•
Light Path Diagnostics on the system board
•
Vital Product Data (VPD) on system board, and SCSI backplane
•
Customer support center 24 hours per day 7 days a week2
2.Service availability will vary by country. Response time will vary depending on the number and nature of incoming calls.
Chapter 1. Introducing the xSeries 330
5
Server controls and indicators
This section identifies the controls and indicators on the front and the back of your
server.
Front view
Power control
button
Power-on
light (green)
Select
button/indicator
(green)
System error
light (amber)
Reset
button
CD activity
light (green)
Diskette drive
activity light
(green)
Hard disk drive
status light (amber)
Diskette eject
button
CD eject button
Hard disk drive
activity light (green)
Power-control button: Press this button to manually turn the server on or off.
Power-on light: This green LED lights and stays on when you turn on your server
and blinks when the server is in stand-by mode.
Reset button: Press this button to reset the server and run the power-on self-test
(POST). You might need to use a pen or the end of a straightened paper clip to press
the button.
Select button/indicator: Press this button to select the server in the C2T chain. The
green LED on this button lights when the monitor, keyboard, and mouse are logically
connected to this server.
System-error light: This amber LED lights when a system error occurs. An LED on
the Light Path Diagnostic panel on the system board will also be on to further isolate
the error.
Diskette drive activity light: When this LED is on, it indicates that the diskette drive
is in use.
Diskette-eject button: Push this button to release a diskette from the drive.
Hard disk drive status light: Each of the hot-swap drives has a hard disk drive status
light. When this amber LED is on continuously, the drive has failed. This status light
is active only with a ServeRAID adapter installed in the server.
Hard disk drive activity light: Each of the hot-swap drives has a Hard Disk Activity
light. When this green LED is flashing, the controller is accessing the drive.
CD eject button: Push this button to release a CD from the drive.
CD drive activity light: When this light is on, it indicates that the CD-ROM drive is in
use.
6
xSeries 330: User’s Reference
Rear view
Ethernet 1 speed
indicator (green)
Ethernet 1 link
indicator (green)
Console port out
Advanced systems
management RS-485
Select light (green)
USB 2
Serial port
USB 1
Ethernet 2 link
Console port in
Ethernet 2 speed indicator (green)
indicator (green)
Power-on light
(green)
System error
light (amber)
Ethernet 1 speed indicator: This green LED lights when the speed of the Ethernet
LAN that is connected to Ethernet port 1 is 100 Mbps.
Ethernet 1 link indicator: This green LED lights when there is an active link
connection on the 10BASE-T or 100BASE-TX interface for Ethernet port 1.
Advanced system management: The RS-485 ports are used for creating a system
management bus between several servers.
Select light: This green LED lights when the monitor, keyboard, and mouse are
logically connected to this server. This light duplicates the Select button LED on the
front of the server.
Console port out: This port is used to connect the server to a keyboard, monitor, and
pointing device. It is also used to connect multiple servers together to share a single
keyboard, monitor, and pointing device.
Serial port: Signal cables for modems or other serial devices connect here to the 9-pin
serial port connector.
Console port in: This port is used to connect multiple servers together to share a
single keyboard, monitor, and pointing device.
USB 2: Universal Serial Bus 2
USB 1: Universal Serial Bus 1
System-error light: This amber LED lights when a system error occurs. An LED on
the Light Path Diagnostic panel on the system board will also be on to further isolate
the error. This light duplicates the system error light on the front of the server.
Power-on light: This green LED lights and stays on when you turn on your server
and will blink when the server is in standby mode. This light duplicates the power on
light on the front of the server.
Ethernet 2 link indicator: This green LED lights when there is an active link
connection on the 10BASE-T or 100BASE-TX interface for Ethernet port 2.
Ethernet 2 speed indicator: This green LED lights when the speed of the Ethernet
LAN connected to Ethernet port 2 is 100 Mbps.
Chapter 1. Introducing the xSeries 330
7
Turning on the server
Turning on the server refers to the act of plugging the power cord of your server into
the power source and starting the operating system.
Complete the following steps to turn on the server:
1. Plug the power cord of your server into the power source.
Note:
Plugging the power cord into a power source may cause the server to
start automatically. This is an acceptable action.
2. Wait 30 seconds then press the power control button on the front of the server.
Statement 5
CAUTION:
The power control button on the device and the power switch on the power supply
do not turn off the electrical current supplied to the device. The device also might
have more than one power cord. To remove all electrical current from the device,
ensure that all power cords are disconnected from the power source.
2
1
8
xSeries 330: User’s Reference
Turning off the server
Turning off the server refers to the act of disconnecting the server from the power
source.
Complete the following steps to turn off the server:
1. Refer to your operating system documentation for the proper procedure to shut
down the operating system.
Note:
Each operating system is different. Some will allow an immediate shut
down, while others require an orderly shut-down procedure.
2. Press the power control button on the front of the server. This will put the server
in stand-by mode.
3. Disconnect the server from the power source.
Note:
After you turn off the server, wait at least 5 seconds before you turn on
the server again.
Stand-by mode
Stand-by puts the server in a wait state. When in a wait state, the server is not
running the operating system, and all core logic is shut down except for the service
processor.
Complete the following steps to put the server into the stand-by mode:
1. Refer to your operating system documentation for the proper procedure to shutdown the operating system.
Note:
Each operating system is different. Read all the documentation about
shutting down the operating system before continuing.
2. Press the power control button on the front of the server.
Chapter 1. Introducing the xSeries 330
9
10
xSeries 330: User’s Reference
Chapter 2. Arranging your workspace
To get the most from your server, arrange both the equipment you use and your work
area to suit your needs and the kind of work you do. Your comfort is of foremost
importance, but light sources, air circulation, and the location of electrical outlets also
can affect the way you arrange your workspace.
Comfort
Although no single working position is ideal for everyone, here are a few guidelines
to help you find a position that suits you best.
Sitting in the same position for a long time can cause fatigue. A good chair can make a
big difference. The backrest and seat should adjust independently and provide good
support. The seat should have a curved front to relieve pressure on the thighs. Adjust
the seat so that your thighs are parallel to the floor and your feet are either flat on the
floor or on a footrest.
When using the keyboard, keep your forearms parallel to the floor and your wrists in
a neutral, comfortable position. Try to keep a light touch on the keyboard and your
hands and fingers relaxed. You can change the angle of the keyboard for maximum
comfort by adjusting the position of the keyboard feet.
Adjust the monitor so the top of the screen is at, or slightly below, eye level. Place the
monitor at a comfortable viewing distance, usually 51 to 61 cm (20 to 24 in.), and
position it so you can view it without having to twist your body. Also position other
equipment you use regularly, such as the telephone or a mouse, within easy reach.
Glare and lighting
Position the monitor to minimize glare and reflections from overhead lights,
windows, and other light sources. Even reflected light from shiny surfaces can cause
annoying reflections on your monitor screen. Place the monitor at right angles to
windows and other light sources, when possible. Reduce overhead lighting, if
necessary, by turning off lights or using lower wattage bulbs. If you install the
monitor near a window, use curtains or blinds to block the sunlight. You might have
to adjust the Brightness and Contrast controls on the monitor as the room lighting
changes throughout the day.
Where it is impossible to avoid reflections or to adjust the lighting, an antiglare filter
placed over the screen might be helpful. However, these filters might affect the clarity
of the image on the screen; try them only after you have tried all other methods of
reducing glare.
Dust buildup compounds problems that are associated with glare. Remember to clean
your monitor screen periodically using a soft cloth that is moistened with a
nonabrasive liquid glass cleaner.
© Copyright IBM Corp. 2000
11
Air circulation
Your server and monitor produce heat. Your server has one or more fans that pull in
fresh air and force out hot air. The monitor lets hot air escape through vents. Blocking
the air vents can cause overheating, which might result in a malfunction or damage.
Place the server and monitor so that nothing blocks the air vents; usually, 15 cm (6
inches) of air space is sufficient. Also, make sure that the vented air is not blowing on
someone else.
Electrical outlets and cable lengths
The location of electrical outlets and the length of power cords and cables that connect
to the monitor, printer, and other devices might determine the final placement of your
server.
When arranging your workspace:
•
Avoid the use of extension cords. When possible, plug the server power cords
directly into electrical outlets.
•
Keep power cords and cables neatly routed away from walkways and other
areas where they might get kicked accidentally.
For more information about power cords, refer to the power cord information in this
on-line publication.
12
xSeries 330: User’s Reference
Chapter 3. Configuring your server
The following configuration programs are provided with your server:
•
Configuration/Setup Utility
The Configuration/Setup Utility program is part of the basic input/output system
(BIOS) code that comes with your server. You can use this program to configure
serial port assignments, change interrupt request (IRQ) settings, change the
drive startup sequence, set the date and time, and set passwords.
•
SCSISelect Utility
With the built-in SCSISelect Utility program, you can configure the devices that
are attached to the integrated SCSI controller. Use this program to change
default values, resolve configuration conflicts, and perform a low-level format
on a SCSI hard disk drive.
•
PXE Boot Agent Utility
The Preboot eXecution Environment (PXE) Boot Agent Utility program is part of
the basic input/output system (BIOS) code that comes with your server. You can
use this program to change network boot protocols and boot order, to select OS
wake up support, and to set menu wait times.
•
ServerGuide CDs
The ServerGuide CDs include software setup and installation tools specifically
designed for IBM servers. You can use these CDs during the initial installation of
your server to configure the server hardware and simplify your network
operating system installation. The ServerGuide CDs also contain a collection of
application programs, which you can install after your server is up and running.
See “ Chapter 4. Using the ServerGuide CDs,” on page 25 for more detailed
information.
•
ServeRAID programs
If you have a ServeRAID adapter installed in your server, you must use the
ServeRAID configuration program to define and configure your disk-array
subsystem before you install your operating system.
© Copyright IBM Corp. 2000
13
Using the Configuration/Setup Utility program
This section provides the instructions needed to start the Configuration/Setup Utility
program and descriptions of the menu choices available.
Starting the Configuration/Setup Utility program
To start the Configuration/Setup Utility program:
1. Turn on the server and watch the monitor screen.
2. When the message Press F1 for Configuration/Setup appears, press F1.
Note:
If you have set both levels of passwords (user and administrator), you
must enter the administrator password to access the full
Configuration/Setup menu.
3. Follow the instructions that appear on the screen.
14
xSeries 330: User’s Reference
Choices available from the Configuration/Setup main
menu
From the Configuration/Setup Utility main menu, you can select settings that you
want to change. The Configuration/Setup Utility main menu is similar to the
following:
Configuration/Setup Utility
System Summary
System Information
Devices and I/O Ports
Date and Time
System Security
Start Options
Advanced Setup
Error Logs
Save Settings
Restore Settings
Load Default Settings
Exit Setup
<F1> Help
<Esc> Exit
< > < > Move
<Enter> Select
Notes:
1. You can press F1 to display Help information for a selected menu item.
2. The choices on some menus might differ slightly, depending on the BIOS version
in your server.
Descriptions of the choices available from the main menu are as follows:
•
System Summary
Select this choice to display configuration information. This includes the type
and speed of the microprocessors and the amount of memory installed.
Changes that you make to configuration settings appear on this summary
screen. You cannot edit the fields.
This choice appears on both the full and limited Configuration/Setup Utility
menus.
•
System Information
Select this choice to display information about your server. Changes that you
make on other menus might appear on this summary screen. You cannot edit
any fields. The System Information choice appears only on the full
Configuration/Setup Utility main menu.
—
Product Data
Select this choice to view system information, such as the machine type and
model, the server serial number, and the revision level or issue date of the
BIOS stored in the flash electronically erasable programmable ROM
(EEPROM).
—
System Card Data
Select this choice to view vital product data (VPD) for some server
components.
Chapter 3. Configuring your server
15
•
Devices and I/O Ports
Select this choice to view or change the assignments for devices and
input/output ports. This choice appears only on the full Configuration/Setup
Utility main menu.
This choice also allows you to enable or disable the integrated SCSI, and
Ethernet controllers.
—
The default setting is Enable for all the controllers. If you select Disable, the
system will not configure the disabled device and the operating system will
not see the device. (This is equivalent to unplugging the device.)
—
If the on-board SCSI controller is disabled and no other storage-device
controller is installed, operating system startup cannot occur.
Select System Service Processor Settings to view the interrupt-request setting
(IRQ) used by the Advanced System Management Processor (system service
processor). You can then use the arrow keys to select a new IRQ setting for the
Advanced System Management Processor from the list of available choices.
•
Date and Time
Select this choice to set the system date and time and to change the system time
sent to the Advanced System Management Processor (service processor) when
the server is started. This choice appears only on the full Configuration/Setup
Utility main menu.
The system time is in a 24-hour format: hour:minute:second.
You can set a time delta to be added or subtracted from the system time that is
sent to the service processor (Advanced System Management Processor) each
time the server is started. Use the number keys to enter the hours and minutes
and + or − to add or subtract from the system time. If you want the system clock
time to be the same as the Advanced System Management Processor clock time,
leave the value set at its default of 0.
•
System Security
Select this choice to set passwords or a system owner’s name. This choice
appears only on the full Configuration/Setup Utility main menu.
You can implement two levels of password protection:
—
Power-on Password
Select this choice to set or change a power-on password. See “ Using
passwords” on page 19 for more information.
—
Administrator Password
Select this choice to set or change an administrator password.
Attention: If an administrator password is set and then forgotten, it cannot
be overridden or removed. You must replace the system board.
The administrator password provides access to all choices on the
Configuration/Setup Utility main menu. You can set, change, or delete both
the administrator and power-on passwords, and allow a power-on
password to be changed by the user.
See “ Using passwords” on page 19 for more information.
16
xSeries 330: User’s Reference
•
Start Options
Select this choice to view or change the start options. This choice appears only
on the full Configuration/Setup Utility main menu. Start options take effect
when you start your server.
You can select keyboard operating characteristics, such as the keyboard speed.
You also can specify whether the keyboard number lock starts on or off. You also
can enable the server to run without a diskette drive, monitor, or keyboard.
Note:
To determine if you should configure your server to operate without a
keyboard see the table on page 71.
The server uses a startup sequence to determine the device from which the
operating system loads. For example, you can define a startup sequence that
checks for a startable diskette in the diskette drive, then checks the hard disk
drive in bay 1, and then checks a network adapter.
If the Boot Fail Count choice is enabled, you must restart the system three times to
restore the system BIOS default settings. If this choice is disabled, the system
BIOS defaults can only be restored from the Configuration/Setup Utility main
menu.
You can enable a virus-detection test that checks for changes in the master boot
record at startup.
•
Advanced Setup
Select this choice to change values for advanced hardware features, such as
cache control and PCI configuration. This choice appears only on the full
Configuration/Setup Utility main menu.
A warning message appears above the choices on this menu to alert you that the
system might malfunction if these options are configured incorrectly. Follow the
instructions on the screen carefully.
—
Processor Serial Number Access
Select this choice to identify if the microprocessor serial number in the
microprocessor is readable.
—
System Partition Visibility
Select this choice to identify if the System Partition is visible. To make the
System Partition visible, set this value to Visible. To make the System
Partition invisible, set this value to Hidden.
—
Core Chipset Control
Select this choice to modify settings that control features of the core chip set
on the system board.
Attention: Do not make changes here unless directed to do so by an IBM
authorized service representative.
—
Cache Control
Select this choice to enable or disable the microprocessor cache. In addition,
you can set the microprocessor cache mode to write-back (WB) or writethrough (WT). Selecting write-back mode will provide the maximum
system performance.
Chapter 3. Configuring your server
17
—
PCI Slot/Device Information
Select this choice to view and identify system resources used by PCI devices.
PCI devices automatically communicate with the server configuration
information. This usually results in automatic configuration of a PCI device.
Attention: You must use the menu selections to save custom settings for the
PCI Slot/Device Information choice. The save, restore and load default
settings choices on the main menu of the Configuration/Setup Utility do not
save the PCI Slot/Device Information settings.
PCI Device Control allows you to enable or disable the PCI slots from this
menu.
–
—
The default setting is Enable for all the PCI slots. If you select Disable,
the system will not configure the disabled device and the operating
system will not see the device. (This is equivalent to unplugging the
device.)
Memory Settings
Select this choice to manually disable or enable a bank of memory.
If a memory error is detected during POST or memory configuration, the
server can automatically disable the failing memory bank and continue
operating with reduced memory capacity. If this occurs, you must manually
enable the memory bank after the problem is corrected. Select Memory
Settings from the Advanced Setup menu, use the arrow keys to highlight
the bank that you want to enable; then, use the arrow keys to select Enable.
•
Error Logs
Select this choice to view or clear error logs.
—
Select POST Error Log to view the three most recent error codes and
messages that the system generated during POST.
Select Clear error logs from the POST Error Log menu to clear the error log.
—
Select System Event/Error Log to view the system event/error log. The
system event/error log contains all the system error and warning messages
that the system has generated. You can use the arrow keys to move between
pages in the system event/error log.
Select Clear error logs from the System Event/Error Log menu to clear the
error or event log.
•
Save Settings
Select this choice to save your customized settings.
•
Restore Settings
Select this choice to delete your changes and restore the previous settings.
•
Load Default Settings
Select this choice to cancel your changes and restore the factory settings.
•
Exit Setup
If you have made any changes, the program will prompt you to save the changes
or exit without saving the changes.
18
xSeries 330: User’s Reference
Using passwords
The System Security choice appears only on the full Configuration/Setup Utility
menu. After you select this choice, you can implement two levels of password
protection: power-on password and administrator password.
Power-on password
After you set a power-on password, you can enable the unattended-start mode. This
locks the keyboard and mouse, but allows the system to start the operating system.
The keyboard and mouse remain locked until you enter the correct password.
You can use any combination of up to seven characters (A– Z, a– z, 0– 9, and blanks) for
your power-on password. Keep a record of your password in a secure place. If you
forget the power-on password, you can regain access to the server through one of the
following methods:
•
If an administrator password is set, enter the administrator password at the
power-on prompt. Start the Configuration/Setup Utility program and change
the power-on password.
•
Change the position of the password override jumper as described in “ Setting
the password override switch” .
•
Remove the battery and then install the battery.
Setting the password override switch: The following illustration shows the location
of the password override switch, switch 8 of switch block 1, on the system board.
Note:
The illustrations in this document might differ slightly from your hardware.
Switch block
(SW1)
1
2
OFF
3 4 5
6 7
8
Chapter 3. Configuring your server
19
To set the password override switch:
1. Review the information in “ Safety information” on page 37.
2. Turn off the server and peripheral devices and disconnect all external cables and
power cords; then, remove the cover. See “ Removing the cover” on page 43.
3. Toggle switch 8 on switch block 1 on the system board. This clears the power-on
password for one boot cycle.
Note:
This means that you can now start or power-up the server one time
without having to use the power-on password. But if you do not use the
Configuration/Setup Utility program to change or delete the password,
the next time you start the server the original power-on password will be
reinstated.
4. Connect the server to a power source, keyboard, monitor, and mouse.
5. Power-up the server.
Note:
You can now start the Configuration/Setup Utility program and either delete
the old or set a new power-on password.
Administrator password
Select this choice to set an administrator password. The administrator password
provides access to all choices on the Configuration/Setup Utility main menu. You can
set, change, or delete both the administrator and power-on passwords, and allow a
power-on password to be changed by the user.
Attention: If an administrator password is set and then forgotten, it cannot be
overridden or removed. You must replace the system board.
The following table provides a summary of the password features.
Type of password
Power-on password
Administrator
password
Administrator and
power-on password
Results
•
Enter the password to complete the system startup.
•
All choices are available on the Configuration/Setup Utility
main menu.
•
No password is required to start the system.
•
Enter the password to access the Configuration/Setup Utility
program.
•
All choices are available on the Configuration/Setup Utility
main menu.
•
You can enter either password to complete the system
startup.
•
The administrator password provides access to all choices on
the Configuration/Setup Utility main menu. You can set,
change, or delete both the administrator and power-on
passwords, and allow a power-on password to be changed by
the user.
•
The power-on password provides access to a limited set of
choices on the Configuration/Setup Utility main menu. This
limited access might include changing or deleting the poweron password.
Table 2. Power-on and administrator password features
20
xSeries 330: User’s Reference
Using the SCSISelect utility program
SCSISelect is a built-in, menu-driven configuration utility program that you can use
to:
•
View the default SCSI IDs
•
Locate and correct configuration conflicts
•
Perform a low-level format on a SCSI hard disk
The following sections provide the instructions needed to start the SCSISelect Utility
and descriptions of the menu choices available.
Note:
If your server has a RAID adapter installed, use the configuration method
supplied with the RAID adapter to view or change SCSI settings for attached
devices.
Starting the SCSISelect utility program
To start the SCSISelect utility program:
1. Turn on the server.
2. When the <<< Press <CTRL><A> for SCSISelect™ Utility! >>> prompt appears,
press Ctrl+A.
Note:
If an administrator password has been set, a prompt appears asking you
to enter the password to start the SCSISelect Utility program.
3. Use the arrow keys to select a choice from the menu.
•
Press Esc to return to the previous menu.
•
Press the F5 key to switch between color and monochrome modes (if your
monitor permits).
4. Follow the instructions on the screen to change the settings of the selected items;
then, press Enter.
Choices available from the SCSISelect menu
The following choices appear on the SCSISelect Utility menu:
•
Configure/View Host Adapter Settings
Select this choice to view or change the SCSI controller settings. To reset the
SCSI controller to its default values, press F6; then, follow the instructions that
appear on the screen.
You can view or change the following controller settings:
—
Host Adapter SCSI ID
Select this choice to view the SCSI controller ID, normally 7.
—
SCSI Parity Checking
Select this choice to view the assigned value of Enabled.
—
Host Adapter SCSI Termination
Select this choice to view the assigned value of Enabled.
—
Boot Device Options
Select this choice to configure startable device parameters. Before you can
make updates, you must know the ID of the device whose parameters you
want to configure.
Chapter 3. Configuring your server
21
—
SCSI Device Configuration
Select this choice to configure SCSI device parameters. Before you can make
updates, you must know the ID of the device whose parameters you want to
configure.
Note:
—
The Maximum Sync Transfer Rate represents the transfer rate for
Ultra SCSI devices.
–
The transfer rate for Ultra3 SCSI LVD devices is 160.0
–
The transfer rate for Ultra2 SCSI LVD devices is 80.0
–
The transfer rate for Fast SCSI devices is 20.0
Advanced Configuration Options
Select this choice to view or change the settings for advanced configuration
options.
•
SCSI Disk Utilities
Select this choice to view the SCSI IDs that are assigned to each device or to
format a SCSI device.
To use the utility program, select a drive from the list. Read the screens carefully
before making a selection.
Note:
If you press Ctrl+A before the selected drives are ready, an Unexpected
SCSI Command Failure screen might appear. Restart the server and
watch the SCSISelect messages as each drive spins up. After the drive
that you want to view or format spins up, press Ctrl+A.
Using the PXE boot agent utility program
The PXE boot agent is a built-in, menu-driven configuration utility program that you
can use to:
•
Change network startup (boot) protocols
•
Change startup (boot) order
•
Select whether or not to display setup prompt
•
Set menu wait time
•
Select OS wake up support
Starting the PXE boot agent utility program
The following sections provide the instructions needed to start the PXE Boot Agent
Utility and descriptions of the menu choices available.
To start the PXE Boot Agent Utility program:
1. Turn on the server.
2. When the Initializing Intel (R) Boot Agent Version X.X.XX
PXE 2.0 Build XXX (WfM 2.0) prompt appears, press Ctrl+S.
Note:
By default you will have two seconds after the prompt appears on the
screen to press Ctrl+S.
3. Use the arrow keys or press Enter to select a choice from the menu.
•
Press Esc to return to the previous menu.
•
Press the F4 key to exit.
4. Follow the instructions on the screen to change the settings of the selected items;
then, press Enter.
22
xSeries 330: User’s Reference
Choices available from the PXE boot agent
utility
The following choices appear on the PXE boot agent utility menu:
•
Network Boot Protocol
PXE is the default value for this menu item.
Note:
•
Do not change this value. There are no other network boot protocols
supported.
Boot Order
Select this choice to change the order in which boot devices are queried.
•
—
Try local drives first, then network (Default)
—
Try network only
—
Try local drives only
—
Try network first, then local drives
Show setup prompt
Select this choice to either display the PXE setup prompt or disable it. Disable is
the default setting.
When this choice is enabled, Press Ctrl+S to enter the setup menu will appear
on the screen under the initializing prompt.
•
Setup time wait menu
Select this choice to set the amount of time (in seconds) that the
system will pause during initialization for a Ctrl+S input.
•
—
2 seconds (Default)
—
3 seconds
—
5 seconds
—
8 seconds
Legacy OS wake up support
Select this choice to allow/disallow a non-Windows operating system to use the
adapter remote wake up capability.
—
Disabled (Default)
—
Enabled
Chapter 3. Configuring your server
23
24
xSeries 330: User’s Reference
Chapter 4. Using the ServerGuide CDs
The ServerGuide CDs include easy-to-use software setup and installation tools that
are specifically designed for your IBM server. The ServerGuide Setup and Installation
program detects the server model and hardware options that are installed and uses
that information during setup to configure the hardware. The ServerGuide tools
simplify NOS installations by providing updated device drivers, and in some cases,
installing them automatically.
If a newer version of the ServerGuide software is available, you can purchase an
update package. For details, see the ServerGuide Updates form that comes with your
server library, or go to the ServerGuide fulfillment Web site at
http://www.ibm.com/pc/coupon
The ServerGuide software has these features to make setup easier:
•
An easy-to-use interface with online help
•
Diskette-free setup, and configuration programs that are based on detected
hardware
•
Performance Optimizer program, which easily tunes your server for your
environment
•
A system BIOS update program, which updates the BIOS directly from the CD
•
Device drivers that are provided for your server model and detected hardware
•
NOS partition size and file-system type that are selectable during setup
•
Powerful application programs and administration tools
© Copyright IBM Corp. 2000
25
Features at a glance
The following is a summary of ServerGuide features.
Note:
Exact features and functions can vary with different versions of the
ServerGuide software. To learn more about the version that you have, start
the Setup and Installation CD and view the online Overview.
Setup and InstallationCD
Note:
The ServerGuide program
requires a supported IBM
server with an enabled
startable (bootable) CDROM drive. Not all features
are supported on all models.
•
Sets system date and time.
•
Detects the ServeRAID adapter
or controller and runs the
ServeRAID configuration
program.
•
Updates the licensed internal
code (firmware) level without
creating diskettes.
•
Checks the system BIOS level to
determine whether a later level
is available from the CD. You
can update BIOS without
creating diskettes.
•
Updates firmware for
Advanced System Management
adapters and controllers.
•
Provides the Performance
Optimizer program to easily
tune your server for your
environment.
•
Creates a System Partition on
the default drive. You can run
server-specific utility programs
after setup.
•
Detects installed hardware
options and provides updated
device drivers for most adapters
and devices.
26
xSeries 330: User’s Reference
Setup and Installation CD
(continued)
System Updates and Applications CD
(continued)
•
Creates a Setup Replication
Diskette for replicating setup
selections for other servers of
the same model.
•
Includes a vast library of fully
tested device drivers for your
server.
•
•
Provides diskette-free
installation for Windows 2000,
Windows NT, and NetWare
operating systems.
Includes a search function to
help you locate updates by title
or keywords.
•
Installs powerful applications
directly from the CD. See the
CD label for a current list of
applications.
•
Provides a replicated
installation path for multiple
Windows 2000, Windows NT
Server 4.0, and Windows
Enterprise Edition, and Red Hat
Linux.
•
Includes an online README
file with links to tips for your
hard-ware and NOS
installation.
Note:
Installation requires your
NOS CD.
System Updates and Applications CD
•
Creates diagnostic, RAID,
device driver, and other support
diskettes from the CD; or with
an Internet connection, you can
check for an update from a
dedicated IBM file transfer
protocol (FTP) server.
•
Installs some updates without
requiring diskettes. Where
applicable, you can run
executable files directly from
the CD or unzip files to any
drive on your server or another
server on your network.
Setup and configuration overview
When you use the Setup and Installation CD, you do not need setup diskettes. You can
use the CD to configure any supported IBM server model. The setup program checks
your system BIOS, service processors, and other system hardware to determine if
system updates are available. The setup program provides a list of tasks that are
required to set up your server model. On RAID servers, you can run the ServeRAID
Manager program to create logical drives.
Note:
Exact features and functions can vary with different versions of the
ServerGuide software.
When you start the Setup and Installation CD, the following happens:
•
You are prompted for your language, country, and keyboard layout. (This
information is stored and later passed on to the NOS installation program.)
•
ServerGuide displays choices for running the configuration programs. For
example:
•
•
—
The Express Configuration method runs the required programs for your
server, based on the hardware that is detected.
—
The Custom Configuration method displays all programs that are available
for your server, and you decide which programs to run.
—
The Replicated Configuration method provides the option of duplicating
your setup selections to other servers that are the same model.
If you select the Custom Configuration method, the following programs are
optional. If you select the Express Configuration method, some or all of these
programs are run, depending on the hardware that is detected.
—
The Set Date and Time feature is provided so that you do not have to use the
Configuration/Setup Utility program to access these settings.
—
ServerGuide checks the server BIOS and microcode (firmware) levels for
supported options and then checks the CD for a newer level. CD content can
be newer than the hardware. ServerGuide can perform a flash update of the
BIOS.
—
The ServeRAID configuration program starts, leading you through the
entire configuration process.
—
The Performance Optimizer program easily tunes your server for your
environment.
—
ServerGuide creates a System Partition on the default drive.
ServerGuide displays a confirmation summary, so that you will know when you
have completed all the required tasks. Then, you are ready to install your NOS.
Notes:
1. Plug and Play adapters are configured automatically. Non-Plug and Play adapters
or non-IBM adapters might require switch settings, additional device drivers, and
installation after the NOS is installed. See the documentation that comes with the
adapter.
2. Diagnostics for your server come in BIOS or on a separate diagnostic CD.
Chapter 4. Using the ServerGuide CDs
27
System Partition
ServerGuide creates a 50 MB System Partition on the default drive. The System
Partition contains server-specific utility programs such as service processor disk
operating system (DOS) utilities, system diagnostics, flash BIOS updates, and other
programs.
Note:
Programs in the System Partition vary by server model, and not all server
models run utility programs from the System Partition. To determine which
ones do, start the Setup and Installation CD and view the online Overview.
After setup is complete, you can access programs in the System Partition by restarting
the server and pressing Alt+F1 when the prompt is displayed. The System Partition
menu displays the programs that are available on your server model.
Typical NOS installation
You can use ServerGuide to shorten your installation time. ServerGuide provides the
necessary device drivers, based on the hardware that you have and the NOS that you
are installing. The following is a brief explanation of a typical ServerGuide NOS
installation.
Note:
Exact features and functions can vary with different versions of the
ServerGuide software
•
After you have completed the setup process, the operating system installation
program starts. (You will need your copy of the NOS CD to complete the
installation.)
•
ServerGuide stores information about the server model, service processor, hard
disk controllers, and network adapters. It then checks the CD for newer device
drivers. This information is stored and then passed to the NOS installation
program.
•
With some NOS installations, you can create a NOS Replication Diskette for
setting up additional servers. The diskette will contain the Internet protocol (IP)
address, server name, and other selections.
•
ServerGuide presents NOS partition options that are based on your NOS
selection and the installed hard disk drives.
•
If you are installing the NOS from diskette, ServerGuide displays the required
diskettes that you must create, and the optional diskettes that you might want to
create. The diskettes that you can create are the device driver diskettes for the
installed adapters or controllers.
ServerGuide prompts you to insert your NOS CD and restart the server. At this point,
the installation program for the NOS (for example, Microsoft Windows 2000) takes
control to complete the installation.
28
xSeries 330: User’s Reference
Setting up or updating multiple servers
You can use ServerGuide to create diskettes that help you set up or update multiple
servers. You can modify information on the diskettes as you use them to set up or
update other servers.
Note:
Availability and function can vary by server model and by the hardware that
is installed.
You can create a Setup Replication Diskette, which contains your hardware
configuration selections. Use this diskette to replicate selections to other servers that
are of the same model.
You can create a NOS Replication Diskette, which contains your server name, domain
name, and other information that you need to complete multiple installations. This
feature supports systems running Windows 2000, Windows NT Server 4.0, and Red
Hat Linux.
Installing your NOS without ServerGuide
If you have already configured the server hardware and you decide not to use
ServerGuide to install your NOS, download the latest NOS installation instructions:
1. Go to http://www.ibm.com/pc/support
2. Click Servers.
3. From the Family field, select your server model.
4. Click OS installation. The available installation instructions are listed.
Additional programs included with ServerGuide
As a convenience, ServerGuide comes with additional software to assist you with the
server installation.
A variety of powerful applications are included with ServerGuide. Offerings can vary
with the different versions of the ServerGuide software. Check the application CD
labels for a list of applications, or start the Setup and Installation CD and view the
online Overview.
Chapter 4. Using the ServerGuide CDs
29
Error symptoms
This section provides ServerGuide error symptoms and probable solutions.
Setup and Installation
CD
Setup and Installation CD
will not start.
Action
•
Ensure that the system is a supported server model with a startable (bootable) CDROM drive.
•
If the startup (boot) sequence settings have been altered, be sure that the CD-ROM is
first in the startup sequence.
•
If more than one CD-ROM drive is installed, be sure that only one drive is set as the
primary drive. Start the CD from the primary drive.
ServeRAID program
cannot view all installed
drives or cannot install
NOS.
•
Ensure that there are no duplicate SCSI IDs or IRQ assignments.
•
Ensure that the hard disk drive is connected properly.
The operating system
installation program
continuously loops.
Free up more space on the hard disk.
ServerGuide will not
start your NOS CD.
Ensure that the NOS CD is supported by ServerGuide. See the Setup and Installation CD label
for a list of supported NOS versions.
Cannot install NOS.
Ensure that the NOS is supported on your server. If the NOS is supported, either there is no
logical drive defined (ServeRAID systems) or the ServerGuide System Partition is not
present. Run the ServerGuide setup and configuration program and ensure that the setup is
complete.
System Updates and
Applications CD
Get "time out" or
"Unknown host" errors.
30
Action
Ensure that you have access to the Internet through FTP directly.
xSeries 330: User’s Reference
Chapter 5. Installing Options
This chapter provides instructions to help you add options to your server. Some
option-removal instructions are provided, in case you need to remove one option to
install another. For a list of supported options for your server, see the Server Proven
list at: http://www.ibm.com/pc/compat.
Major components of the xSeries 330 server
The following illustration shows the locations of major components in your server.
Clear shield
Clip
Air baffle
Terminator card
Heatsink
Memory module
Microprocessor
Fans
Light Path
Diagnostics
Hard disk drive
filler panel
Hard disk drive
© Copyright IBM Corp. 2000
31
System board
The illustrations in the following sections show the components on the system board.
System board options connectors
The following illustration identifies the connectors on the system board.
Console (in)
port (U38)
Management port
(J53)
Serial port A
(J52)
Serial port B
USB 1
port (J13)
USB 2
port (J15)
Console (out)
port (U61)
(J51)
RS-485 (Advanced
System Management
interconnect) ports (J5)
Ethernet
ports (J1)
PCI slot 2
64 bit
33 MHz (J23)
PCI slot 1
64 bit
33 MHz (J10)
BIOS code
page jumper
(J19)
Primary IDE
(J7)
DIMM 4
(J47)
Switch block
(SW1)
DIMM 3
(J41)
Battery
Secondary
IDE (J2)
SCSI signal
(J4)
DIMM 2
(J34)
Power (J3)
DIMM 1
(J32)
Power (J6)
Diskette (J11)
Microprocessor 2
(U79)
SCSI hard disk
drive power (J8)
Microprocessor 1
(U47)
Fan 1 (J12)
Operator
information
panel (J43)
Fan 2 (J14)
Fan 5 (J35)
Fan 6 (J38)
Fan 3 (J22)
CD Power (J17)
Fan 4 (J24)
System board jumper blocks
Any jumper blocks on the system board that are not shown in the illustration are
reserved. For normal operation of the system, no jumpers should be installed on any
of the jumper blocks. See “ Recovering BIOS” on page 103 for information about the
Flash ROM page-swap jumper.
32
xSeries 330: User’s Reference
System board switch block
The switch block contains microswitches 1-8. As pictured in this illustration, switch 1
is at the top of the switch block and switch 8 is at the bottom. For a more information
about this switch block see “ Setting the password override switch” on page 19.
The following table describes the function for each switch.
Switch
number
Switch
description
1
Reserved.
2
Reserved.
3
Reserved.
4
Reserved.
5
Reserved. The default setting is Off (disabled).
6
Reserved. The default setting is Off.
7
Reserved. The default setting is Off.
8
Bypass power-on password.
When toggled to the opposite position, bypasses the power-on password,
if one is set. Refer to “ Setting the password override switch” on page 19.
Table 3. Switches 1-8
Chapter 5. Installing Options
33
System board LEDs
The following illustration identifies the LEDs on the system board.
Light path
diagnostic circuit
verification LED
PCI
MEM
PS
SP
FAN VRM
Light
Path
TEMP CPU
Power-on
indicator
(CR47)
Light path
diagnostic
panel
Light path
diagnostics
button
DIMM 1
failure
(CR 38)
DIMM 2
failure
(CR 39)
DIMM 3
failure
(CR 46)
Fan 1
failure
(CR15)
DIMM 4
failure
(CR 54)
Fan 2
failure
(CR17)
Fan 6
failure (CR48)
Microprocessor 2
failure (CR53)
34
xSeries 330: User’s Reference
Fan 4
failure (CR33)
Fan 5
failure (CR40)
Microprocessor 1
failure (CR26)
Fan 3
failure (CR31)
Before you begin
Before you begin to install options in your server, read the following information:
•
Become familiar with the safety and handling guidelines specified under
“ Handling static sensitive devices” on page 36, and read the safety statements in
"Safety information," beginning on page 37. These guidelines will help you
work safely while working with your server or options.
•
Make sure that you have an adequate number of properly grounded electrical
outlets for your server, monitor, and any other options that you intend to install.
•
Back up all important data before you make changes to disk drives.
•
Have a small, flat-blade screwdriver available.
•
For a list of supported options for your server, refer to
http://www.ibm.com/pc/us/compat on the World Wide Web.
•
For your convenience during setup and service you might want to have a
separate location where you can temporarily connect the server to a power
source (using a separate power cord), keyboard, monitor, and mouse (using a
separate C2T device breakout cable). Additional C2T cables are available in the
cable option kit.
System reliability considerations
To help ensure proper cooling and system reliability, make sure:
•
Each of the drive bays has either a drive or a filler panel installed.
•
The cover is in place during normal operations, or is removed for no longer than
30 minutes while the server is operating.
•
There is space around the server to allow the server cooling system to work
properly. Leave about 127 mm (5 in). of space around the front and rear of the
server.
•
Cables for optional adapters are routed according to the instructions provided
with the adapters.
•
A failed fan is replaced within 48 hours.
Working inside a server with power on
Your server is designed to operate safely while turned on with the cover removed.
Follow these guidelines when you work inside a server that is turned on:
•
Avoid loose-fitting clothing on your forearms. Button long-sleeved shirts before
working inside the server; do not wear cuff links while you are working inside
the server.
•
Do not allow your necktie or scarf to hang inside the server.
•
Remove jewelry, such as bracelets, rings, necklaces, and loose-fitting wrist
watches.
•
Remove items from your shirt pocket (such as pens or pencils) that could fall
into the server as you lean over it.
•
Take care to avoid dropping any metallic objects, such as paper clips, hair pins,
or screws, into the server.
Chapter 5. Installing Options
35
Handling static sensitive devices
Attention: Static electricity can damage electronic devices and your system. To
avoid damage, keep static sensitive devices in their static protective bag until you are
ready to install them.
To reduce the possibility of electrostatic discharge, observe the following precautions:
36
•
Limit your movement. Movement can cause static electricity to build up around
you.
•
Handle the device carefully, holding it by its edges or its frame.
•
Do not touch solder joints, pins, or exposed printed circuitry.
•
Do not leave the device where others can handle and possibly damage the
device.
•
While the device is still in its anti-static package, touch it to an unpainted metal
part of the system unit for at least two seconds. (This drains static electricity
from the package and from your body).
•
Remove the device from its package and install it directly into your system unit
without setting it down. If it is necessary to set the device down, place it on its
static-protective package. (If your device is an adapter, place it component side
up). Do not place the device on your system unit cover or on a metal table.
•
Take additional care when handling devices during cold weather as heating
reduces indoor humidity and increases static electricity.
xSeries 330: User’s Reference
Safety information
Before installing this product, read the Safety Information book.
Antes de instalar este produto, leia o Manual de Informações sobre Segurança.
Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.
Læs hæftet med sikkerhedsforskrifter, før du installerer dette produkt.
Lue Safety Information -kirjanen, ennen kuin asennat tämän tuotteen.
Avant de procéder à l'installation de ce produit, lisez le manuel Safety Information.
Vor Beginn der Installation die Broschüre mit Sicherheitshinweisen lesen.
Przed zainstalowaniem tego produktu należy przeczytać broszurę Informacje Dotyczące
Bezpieczeństwa.
Prima di installare questo prodotto, leggere l'opuscolo contenente le informazioni
sulla sicurezza.
Lees voordat u dit product installeert eerst het boekje met veiligheidsvoorschriften.
Chapter 5. Installing Options
37
Les heftet om sikkerhetsinformasjon (Safety Information) før du installerer dette
produktet.
Antes de instalar este produto, leia o folheto Informações sobre Segurança.
Перед установкой продукта прочтите брошюру по технике безопасности
(Safety Information).
Pred inštaláciou tohto produktu si pre ítajte Informa nú brožúrku o bezpe nosti.
Preden namestite ta izdelek, preberite knjižico Varnostne informacije.
Antes de instalar este producto, lea la Información de Seguridad.
Läs säkerhetsinformationen innan du installerar den här produkten.
Installálás el tt olvassa el a Biztonsági el írások kézikönyvét !
38
xSeries 330: User’s Reference
Statement 1
DANGER
Electrical current from power, telephone, and communication cables is hazardous.
To avoid a shock hazard:
•
Do not connect or disconnect any cables or perform installation,
maintenance, or reconfiguration of this product during an electrical storm.
•
Connect all power cords to a properly wired and grounded electrical outlet.
•
Connect to properly wired outlets any equipment that will be attached to this
product.
•
When possible, use one hand only to connect or disconnect signal cables.
•
Never turn on any equipment when there is evidence of fire, water, or
structural damage.
•
Disconnect the attached power cords, telecommunications systems,
networks, and modems before you open the device covers, unless instructed
otherwise in the installation and configuration procedures.
•
Connect and disconnect cables as described in the following table when
installing, moving, or opening covers on this product or attached devices.
To connect:
To disconnect:
1. Turn everything OFF.
1. Turn everything OFF.
2. First, attach all cables to devices.
2. First, remove power cords from outlet.
3. Attach signal cables to connectors.
3. Remove signal cables from connectors.
4. Attach power cords to outlet.
4. Remove all cables from devices.
5. Turn device ON.
Chapter 5. Installing Options
39
Statement 2
CAUTION:
When replacing the lithium battery, use only IBM Part Number 33F8354 or an
equivalent type battery recommended by the manufacturer. If your system has a
module containing a lithium battery, replace it only with the same module type
made by the same manufacturer. The battery contains lithium and can explode if
not properly used, handled, or disposed of.
Do not:
•
Throw or immerse into water.
•
Heat to more than 100 C (212 F)
•
Repair or disassemble
Dispose of the battery as required by local ordinances or regulations.
Statement 3
CAUTION:
When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or
transmitters) are installed, note the following:
•
Do not remove the covers. Removing the covers of the laser product could
result in exposure to hazardous laser radiation. There are no serviceable parts
inside the device.
•
Use of controls or adjustments or performance of procedures other than those
specified herein might result in hazardous radiation exposure.
DANGER
Some laser products contain an embedded Class 3A or Class 3B laser diode. Note
the following. Laser radiation when open. Do not stare into the beam, do not view
directly with optical instruments, and avoid direct exposure to the beam.
40
xSeries 330: User’s Reference
Class 1 Laser Product
Laser Klasse 1
Laser Klass 1
Luokan 1 Laserlaite
` Laser de Classe 1
Appareil A
Statement 4
≥18 kg (37 lbs)
≥32 kg (70.5 lbs)
≥55 kg (121.2 lbs)
CAUTION:
Use safe practices when lifting.
Statement 5
CAUTION:
The power control button on the device and the power switch on the power supply
do not turn off the electrical current supplied to the device. The device also might
have more than one power cord. To remove all electrical current from the device,
ensure that all power cords are disconnected from the power source.
2
1
Chapter 5. Installing Options
41
Statement 8
CAUTION:
Never remove the cover on a power supply or any part that has the following label
attached.
Hazardous voltage, current, and energy levels are present inside any component
that has this label attached. There are no serviceable parts inside these
components. If you suspect a problem with one of these parts, contact a service
technician.
42
xSeries 330: User’s Reference
Removing the cover
The following information describes how to remove the cover.
Cover release
lever
Screws
Complete the following steps to remove the server cover:
1. Review the information in “ Safety information” on page 37 and “ Working inside a
server with power on” on page 35.
2. Turn off the server and all attached devices and disconnect all external cables and
power cords.
3. Remove the server from the rack.
4. Remove the two screws from the rear of the server.
5. Pull out on the cover release lever at the back of the server, to release the cover.
6. Slide the cover back, then up and off the server.
Attention: For proper cooling and airflow, replace the cover before turning on
the server. Operating the server for extended periods of time (over 30 minutes)
with the cover removed might damage server components.
7. Remove the clear shield that covers the inside of the server.
Note:
It is not necessary to remove the shield when you are installing memory
modules or installing an adapter in the PCI slots.
Chapter 5. Installing Options
43
Working with adapters
Your server comes with two peripheral component interconnect (PCI) adapter slots on
the system board with riser cards installed in them.
Attention: Your server also comes with an integrated video controller on the system
board. When you install a video adapter in a PCI slot, the server BIOS automatically
disables the integrated video controller. This allows the video adapter in the PCI slot
to control the video functions for your monitor.
The following illustration shows the location of the 33 MHz PCI expansion slots on
the system board.
Note:
The illustrations in this document might differ slightly from your hardware.
PCI slot 2
64 bit
33 MHz (J23)
PCI slot 1
64 bit
33 MHz (J10)
44
xSeries 330: User’s Reference
Adapter considerations
Before you install adapters, review the following:
•
Locate the documentation that comes with the adapter and follow those
instructions in addition to the instructions in this chapter. If you need to change
the switch settings or jumper settings on your adapter, follow the instructions
that come with the adapter.
•
You can install 32-bit or 64-bit full-length or half-length adapters in the
expansion slots. Full-length adapters are installed in slot 1; half-length adapters
are installed in either slot 1 or 2.
•
Your server supports 5.0V and universal PCI adapters; it does not support 3.3V
only adapters.
•
Your server uses a rotational interrupt technique to configure PCI adapters.
Because of this technique, you can install PCI adapters that currently do not
support sharing of PCI interrupts.
•
PCI slots 1 and 2 and the integrated SCSI controller are on PCI bus B; the system
board and all other integrated devices are on PCI bus A.
Note:
•
PCI bus A = bus 0; PCI bus B = bus 1.
The system scans PCI slots 1 and 2 to assign system resources. By default the
system starts (boots) devices in the following order: System SCSI devices, then
PCI devices.
Note:
To change the boot precedence, start the Configuration/Setup Utility,
select Start Options from the main menu; then, select the PCI SCSI
adapter boot option.
Installing an adapter
Complete the following steps to install an adapter:
Attention: When you handle electrostatic discharge (ESD) sensitive devices, take
precautions to avoid damage from static electricity. For details on handling these
devices, refer to “ Handling static sensitive devices” on page 36.
1. Review the information in “ Safety information” on page 37.
2. Turn off the server and peripheral devices.
3. Remove all external cables from the server; then, remove the server from the rack
and remove the cover as shown. For more information, see “ Removing the cover”
on page 43 for instructions.
Cover release
lever
Screws
Chapter 5. Installing Options
45
4. Remove the expansion slot clip that holds the expansion slot cover in place by
sliding it upward and off the frame of the server.
Note:
The illustrations in this document might differ slightly from your
hardware.
Adapter
card
Expansion
slot clip
Retention
latch
Tab
Expansion
slot cover
Expansion
slot
5. Remove the expansion-slot cover.
6. Refer to the documentation that comes with your adapter for any cabling
instructions.
Attention: You should route adapter cables before you install the adapter.
7. Set any jumpers or switches as described by the adapter manufacturer.
46
xSeries 330: User’s Reference
8. Install the adapter:
Note:
When installing an adapter into slot 2, skip steps a and d.
a. Open the adapter retention latch by pushing the blue tab to release it. Then
push the latch up to the full open position.
b. Carefully grasp the adapter by its top edge or upper corners, and align it with
the connector on the PCI riser-card.
c. Press the adapter firmly into the riser-card connector.
Attention: When you install an adapter, be sure the adapter is correctly
seated in the riser-card connector before you turn on the server. Improperly
seated adapters might cause damage to the system board, the riser-card, or
the adapter.
d. Push down on the blue adapter retention latch until it clicks into place,
securing the adapter.
e. Replace the expansion slot clip by sliding it down until it latches into place
and holds the adapter securely.
9. Connect the internal cables to the adapter.
Attention: Route cables so that they do not block the flow of air from the fans.
Note:
When installing a ServeRAID adapter remove the cable from the SCSI
connector (J4) on the system board and attach it to the ServeRAID
adapter.
ServeRAID
adapter card
Extra cable
length
SCSI connector
(J4)
10. Replace the cover on the server; then, reinstall the server in the rack and connect
all external cables. For more information see “ Installing the cover” on page 57 for
instructions.
11. Turn on the server.
Chapter 5. Installing Options
47
Hard disk drives
Your server supports two, 1-inch (26 mm) slim 3.5-inch low voltage differential (LVD)
hard disk drives.
Note:
You can hot swap a hard disk drive only if a ServeRAID adapter configured
as RAID 1 is installed in your system. If you use any other ServeRAID or SCSI
configuration, you can not hot swap the hard disk drive.
Each hard disk drive tray has a status and an activity light located on the upper-right
corner of tray (see “ Major components of the xSeries 330 server” on page 31 for the
location of the status and activity indicators). These lights are used to show when
there is drive activity or, in some cases, when there is a problem with your hard disk
drive.
•
The drive must be a low voltage differential drive (LVD), and have a single
connector attached (SCA) connector.
•
The hard disk drive bays connect to a SCSI backplane. This backplane is the
printed circuit board behind the bay and is connected to J4 on the system board.
•
The backplane controls the SCSI IDs for the hard disk drives.
Preinstallation steps
Before you install a hard disk drive, review the following:
48
•
Inspect the drive tray for any signs of damage.
•
Ensure that the drive is installed properly in the tray.
•
To maintain proper system cooling, do not operate the server for more than two
minutes without either a drive or a filler panel installed in each bay.
•
If your server has a ServeRAID adapter installed; refer to the documentation
provided with the ServeRAID adapter for information about adding a drive.
•
Review the information in “ Safety information” on page 37 and “ Handling static
sensitive devices” on page 36.
•
Check the instructions that come with the drive for more information about
installing your drive.
xSeries 330: User’s Reference
Installing or replacing a hard disk drive
Refer to the following illustration to install a hard disk drive.
Note:
The illustrations in this document might differ slightly from your hardware.
Slim filler
Filler panel
Hard disk drive
Drive tray
Drive tray handle
(in open position)
Attention: When you handle electrostatic discharge (ESD) sensitive devices, take
precautions to avoid damage from static electricity. For details on handling these
devices, refer to “ Handling static sensitive devices” on page 36.
Complete the following steps to install or replace a hard disk drive:
1. Review the information in “ Safety information” on page 37.
2. If you are installing a non-hot-swap disk drive, turn off the server and all attached
devices.
3. Remove the filler panel or defective hard drive from one of the hard disk drive
bays.
4. Install the new hard disk drive in the drive bay:
a. Ensure the tray handle is open (that is, perpendicular to the drive).
b. Align the rails on the drive assembly with the guide rails in the drive bay.
c. Gently push the drive assembly into the bay until the drive connects to the
backplane.
d. Push the tray handle toward the closed position until it locks the drive in
place.
5. If you are installing a non-hot-swap disk drive, connect the external cables and
power cords; then, turn on the server.
6. Check the hard disk drive status indicators to verify that the hard disk drives are
operating properly. (See “ Major components of the xSeries 330 server” on page 31
for the location of the status indicators.)
•
The amber light is on continuously, the drive had failed. (Only when a
ServeRAID adapter is installed.)
•
The green light flashes slowly (one flash per second), the drive is being
rebuilt. (Only when a ServeRAID adapter is installed.)
•
The green light flashes rapidly (three flashes per second), the controller is
identifying the drive.
Note:
If your server has a ServeRAID adapter installed, you can hot swap
drives. For more information about hot swapping drives, refer to the
documentation provided with the ServeRAID adapter.
Chapter 5. Installing Options
49
Memory
Adding memory to your server is an easy way to improve system performance. You
can increase the amount of memory in your server by installing options called
memory-module kits. Each kit contains one industry-standard, dual-inline memory
module (DIMM). Your server uses a noninterleaved memory configuration, which
allows you to add, remove, or replace one DIMM at a time. In an interleaved system
you would have to add, remove, or replace memory in sets.
Your server comes with a dual inline memory module (DIMM) installed on the
system board in DIMM slot 1.
Note:
Install additional DIMMs in the following order: DIMM connector 2, then 3,
then 4. (See the following illustration for memory connector locations).
Connector 1
Connector 2
Connector 3
Connector 4
Installing memory modules
Complete the following steps to install a DIMM:
Attention: When you handle electrostatic discharge-sensitive devices (ESD), take
precautions to avoid damage from static electricity. For details on handling these
devices, refer to “ Handling static sensitive devices” on page 36.
1. Review the information in “ Safety information” on page 37.
2. Turn off the server and peripheral devices.
3. Remove all external cables from the server; then, remove the server from the rack
and remove the cover. For more information see “ Removing the cover” on page
43 for instructions.
4. If necessary, remove the PCI card in slot 2 for easier access to the DIMM
connectors.
5. Touch the static-protective package containing the DIMM to any unpainted metal
surface on the server. Then, remove the DIMM from the package.
Attention: To avoid breaking the retaining clips or damaging the DIMM
connectors, handle the clips gently.
50
xSeries 330: User’s Reference
6. Install the DIMM in the connector.
Attention: To prevent damage to the DIMM connectors, do not force the memory
module into the connector.
a. Turn the DIMM so that the index slots align correctly with the connector.
Note:
The DIMM has two index slots, one in the center and the other on the
left half of the DIMM connector edge.
b. Insert the DIMM into the connector by pressing on both corners of the DIMM
at the same time. Be sure to press straight into the connector.
c. When installing a memory module, be sure that no gap exists between the
DIMM and the retaining clips. If a gap does exist between the memory
module and the retaining clips, remove the DIMM; then, reinsert the DIMM
properly.
Connector 1
Connector 2
Connector 3
Connector 4
Note:
If you have other options to install, install them now.
7. Replace the cover on the server; then, reinstall the server in the rack and connect
all external cables. For more information, see “ Installing the cover” on page 57 for
instructions.
8. Turn on the server.
Attention: When you restart the server, the system displays a message indicating
that the memory configuration has changed.
•
If you installed additional memory, start the Configuration/Setup Utility
program and select Save Settings.
•
If you just replaced a failed DIMM, you must start the Configuration/Setup
Utility program, select Advanced Setup, select Memory Settings, highlight
the connector or bank of connectors that you want to enable, then select
Enable.
•
In some memory configurations, the 3-3-3 beep code might sound during
POST followed by a blank display screen. If this occurs and the Boot Fail
Count feature in the Start Options of the Configuration/Setup Utility is set
to Enabled (its default setting), you must restart the server three times to
force the system BIOS to reset the memory connector or bank of connectors
from Disabled to Enabled.
Chapter 5. Installing Options
51
Microprocessor
Your server comes with one or two microprocessors installed on the system board. If
you have two, or had one and you installed a second microprocessor, your server can
operate as a symmetric multiprocessing (SMP) server. With SMP, certain operating
systems and application programs can distribute the processing load between the
microprocessors. This enhances performance for database and point-of-sale
applications, integrated manufacturing solutions, and other applications.
Notes:
1. Before you install a new microprocessor, review the documentation that comes
with the microprocessor, so that you can determine whether you need to update
the server basic input/output system (BIOS). The latest level of BIOS for your
server is available through the World Wide Web. Refer to “ Getting help, service,
and information” on page 124 for the appropriate World Wide Web addresses.
2. Obtain an SMP-capable operating system (optional). For a list of supported
operating systems, see http://www.ibm.com/pc/us/compat/ on the World
Wide Web.
3. If your server comes with one microprocessor, it is installed in microprocessor
connector 1, which is the microprocessor connector closer to the DIMM
connectors. This is the startup (boot) microprocessor. If you install a second
microprocessor in microprocessor connector 2, the two processors will share the
system load after the system has started.
Attention: To avoid damage and ensure proper server operation, install
microprocessors that are the same type, have the same cache size, and have the same
clock speed. Microprocessor internal clock frequencies and external clock frequencies
must be identical. See the ServerProven list at http://www.ibm.com/pc/compat for
a list of microprocessors for use with your server.
Note:
52
xSeries 330: User’s Reference
If you need to replace an existing microprocessor, call for service.
Installing the microprocessor
Complete the following steps to install an additional microprocessor:
Attention: When you handle electrostatic discharge sensitive devices (ESD), take
precautions to avoid damage from static electricity. For details on handling these
devices, refer to“ Handling static sensitive devices” on page 36.
1. Review the information in “ Safety information” on page 37.
2. Turn off the server and peripheral devices.
3. Remove all external cables from the server; then, remove the server from the rack
and remove the cover. For more information see “ Removing the cover” on page
43 for instructions.
4. Remove the clear shield from the server and store it in a safe place.
5. Lift up the microprocessor release lever and remove the terminator card from the
microprocessor connector. (After you remove the new microprocessor from the
static-protective package, place the terminator card in the bag and store it in a safe
place. You will need to install the terminator card again, if you ever remove the
microprocessor and do not replace the microprocessor).
Terminator
card
Microprocessor
release lever
Microprocessor
connector
Rear of server
6. Install the microprocessor:
a. Touch the static-protective package containing the new microprocessor to any
unpainted metal surface on the server; then, remove the microprocessor from
the package.
b. Orient the microprocessor over the microprocessor connector as shown in the
following illustration. Carefully press the microprocessor into the connector.
Note:
To avoid bending the pins on the microprocessor, do not use excessive
force when pressing it into the connector.
Chapter 5. Installing Options
53
Microprocessor
orientation indicator
Microprocessor
release lever
Microprocessor
Microprocessor
connector
Rear of server
7. Push the microprocessor release lever down to lock the microprocessor in place.
8. Install the heat sink on the microprocessor:
a. Peel the plastic protective strip off the bottom of the heat sink. Make sure the
square of thermal material is still on the bottom of the heat sink.
b. Align and place the heat sink on top of the microprocessor.
Note:
Locate the slot in the channel of the heat sink. Orientate the heat sink
so the slot will be at the rear of the server.
c. Align and place the clip over the heat sink; then, snap the clip into place over
the heat sink with the heat sink release lever in the up position.
Note:
If you remove the microprocessor later, remember to install the
terminator card in the appropriate microprocessor connector.
d. Press the heat sink release lever down into the locked position, once the clip is
in place.
54
xSeries 330: User’s Reference
Slot
Heatsink release
lever
Clip
Heatsink
Top view of
heatsink
Microprocessor
Terminator card
9. Replace the clear shield.
Note:
If you need to replace an existing microprocessor, call for service.
10. Replace the cover on the server; then, reinstall the server in the rack and connect
all external cables. For more information, see “ Installing the cover” on page 57 for
instructions.
11. Start the server and run the Configuration/Setup Utility program.
Chapter 5. Installing Options
55
Fan assembly replacement
Your server comes with six replaceable fans.
Attention: Replace a fan that has failed within 48 hours to help ensure proper
cooling.
The following illustration shows the replacement of a fan.
Note:
The illustrations in this document might differ slightly from your hardware.
Air flow
Complete the following steps to replace the fan assembly:
1. Review the information in “ Safety information” on page 37.
2. Turn off the server and peripheral devices.
3. Remove all external cables from the server; then, remove the server from the rack
and remove the cover. For more information, see “ Removing the cover” on page
43 for instructions.
4. Determine which fan to replace by checking the LED at each fan; a lit LED
indicates the fan to replace.
Note:
The fan LEDs are illuminated by the light path diagnostic circuit, and will
remain lit for up to 12 hours after the AC power has been removed from
the server.
5. Remove the fan from the server:
a. Disconnect the fan cable from the system board.
b. Lift the fan away from the server.
6. Orientate the fan so that the air flow arrow on the side of the fan is facing or
pointing toward the rear of the server.
Note:
Proper air flow is from the front to the rear of the server.
7. Push the replacement fan assembly into the server until it clicks into place.
8. Connect the fan cable to the system board.
9. Replace the cover on the server; then, reinstall the server in the rack and connect
all external cables. For more information, see “ Installing the cover” on page 57 for
instructions.
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xSeries 330: User’s Reference
10. Start up the system, the system error light will either remain on or turn off. If the
system error light remains on, you will have to turn off the server to perform
further troubleshooting.
Installing the cover
The following information describes the cover installation procedure.
Screws
Complete the following to install the server cover:
1. Clear any cables that might impede the replacement of the clear shield or the
cover.
2. Install the clear shield, if it was removed.
3. Install the cover by placing it into position and sliding it forward. Make sure the
cover engages the tabs at the front and rear of the server.
Attention: Before sliding the cover forward, make sure that all of the tabs on the
cover will engage the ledge at the front of the server properly. If all the tabs do not
engage the ledge properly, it will be extremely difficult to remove the cover later.
4. Install the screws and secure the cover as shown.
5. Reinstall the server in the rack.
6. Reconnect the power cord and all external cables to the server, then plug the
power cords into electrical outlets.
Chapter 5. Installing Options
57
I/O connector locations and ports
The following illustration shows the input/output connectors (ports) and the
expansion slots on the rear of the server. For pin assignments and other details about
these connectors, see “ Input/Output ports” .
Ethernet 1
RS-485 (Advanced
System Management
Interconnect) A
PCI slot 1
PCI slot 2
USB 2
Ethernet 2
Console out
USB 1
RS-485 (Advanced
System Management
Interconnect) B
Console in
Serial port
Input/Output ports
This section provides information about the input/output (I/O) ports on your server.
These ports include the following:
58
•
Serial port
•
Universal Serial Bus (USB) ports
•
Console ports
•
Ethernet ports
•
Advanced System Management (ASM) ports
xSeries 330: User’s Reference
Serial port
Your server has one standard serial port. Some application programs require specific
ports, and some modems function properly only at certain communication port
addresses. You might need to use the Configuration/Setup Utility program to change
communication port address assignments to prevent or resolve address conflicts. This
serial port is also manually configurable from inside of the server. The following table
lists the function of each of the connectors which can be used to manually configure
the serial port. You will also need to refer to the figure in “ System board options
connectors” on page 32.
Connectors
Port
Description
J52
Serial A/Systems Default connection. Used by OS and Advanced System
Management Port Management Processor. Modem can be connected so that
the system can dial out during problems.
J51
Serial Port B
J53
Management Port Used by Advanced System Management Processor to
utilize modem dial up functions.
Used by OS only.
Table 4. Serial port connectors on the system board
Viewing or changing the serial-port assignments: :To view or change the serial-port
assignments:
1. Restart the server and watch the monitor screen.
2. When the message Press F1 for Configuration/Setup appears, press F1.
3. From the main menu, select Devices and I/O Ports; then, press Enter.
Note:
The Devices and I/O Ports choice appears only on the full configuration
menu. If you set two levels of passwords, you must enter the
administrator password to access the full configuration menu.
4. Select the serial port; then, use the arrow keys to advance through the settings
available.
5. Select Save Settings; then, select Exit Setup to exit from the Configuration/Setup
Utility main menu.
Chapter 5. Installing Options
59
Serial-port connector: The following table shows the pin-number assignments for
the 9-pin, male D-shell serial-port connector on the rear of your server. These pinnumber assignments conform to the industry standard.
5
1
6
Pin
9
Signal
Pin
Signal
1
Data carrier detect
6
Data set ready
2
Receive data
7
Request to send
3
Transmit data
8
Clear to send
4
Data terminal ready
9
Ring indicator
5
Signal ground
Table 5. Serial-port connectors pin-number assignments
Universal Serial Bus ports
Your server has two Universal Serial Bus (USB) ports, which configure automatically.
USB is an emerging serial interface standard for telephony and multimedia devices. It
uses Plug and Play technology to determine the type of device attached to the
connector.
Notes:
1. If you attach a standard (non-USB) keyboard to the keyboard connector, the USB
ports and devices will be disabled during the power-on self-test (POST).
2. If you install a USB keyboard that has a mouse port, the USB keyboard emulates a
mouse and you will not be able to disable the mouse settings in the
Configuration/Setup Utility program.
USB cables and hubs: You need a 4-pin cable to connect devices to USB 1 or USB 2. If
you plan to attach more than two USB devices, you must use a hub to connect the
devices. The hub provides multiple connectors for attaching additional external USB
devices.
USB technology provides up to 12 megabits-per-second (Mbps) speed with a
maximum of 127 external devices and a maximum signal distance of five meters (16
ft). per segment.
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xSeries 330: User’s Reference
USB-port connectors: Each USB port has an external connector on the rear of the
server for attaching USB compatible devices.
The following table shows the pin-number assignments for the USB-port connectors
on the rear of your server.
Pin
Signal
1
VCC
2
-Data
3
+Data
4
Ground
Table 6. USB-port connector pin-number assignments
Console ports
There are two console ports on the rear of your server labeled In and Out. These ports
are used to create a console communications chain between servers and a console
(monitor, mouse, and keyboard).
Note:
The highest video mode supported in the C2T chain is 1024x768.
Connect a C2T console cable from the Console (Out) to the Console (In) connector of
another xSeries 330 server, as shown in the following illustration. Connect a C2T
device breakout cable to the Console (Out) connector of the last server in the chain;
then, connect your monitor, keyboard, and pointing device to the device breakout
cable.
Note:
The C2T device breakout cable is available in the C2T cable option kit.
4
In
Out
In
Out
In
Out
3
2
1
In
Out
Video
Mouse
Keyboard
Chapter 5. Installing Options
61
C2T device breakout cable
A keyboard, monitor, and mouse or pointing device are connected to your server
through the C2T device breakout cable. The keyboard and mouse cables have icons
of a keyboard and a mouse on their repective cable connectors for easy identification.
Keyboard connector: There is one keyboard connector on the end of the C2T device
breakout cable. This connector is identified by the keyboard icon.
Note:
If you attach a standard (non-USB) keyboard to the keyboard connector, the
USB ports and devices will be disabled during the power-on self-test (POST).
The following table shows the pin-number assignments for the keyboard connector
on the end of the cable.
6
5
4
3
2
Pin
I/O
1
Signal
1
I/O
Data
2
N/A
Reserved
3
N/A
Ground
4
N/A
+5 V dc
5
I/O
Keyboard clock
6
N/A
Reserved
Table 7. Keyboard-connector (6-pin female) number assignments
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xSeries 330: User’s Reference
Video connector: The following table shows the pin-number assignments for the 15pin analog video connector on the end of the C2T device breakout cable. This cable is
not labeled but is easily identified by the dark blue 15-pin connector.
Pin
Signal
5
1
15
11
Pin
Signal
Pin
Signal
1
Red
6
Ground
11
Not connected
2
Green or monochrome
7
Ground
12
DDC SDA
3
Blue
8
Ground
13
Horizontal synchronization
(Hsync)
4
Not connected
9
+5 V dc
DDC
14
Vertical synchronization (Vsync)
5
Ground
10
Ground
15
DDC SCL
Table 8. Video-connector (15-pin female) number assignments
Auxiliary-device (pointing device) connector: On the end of the C2T device
breakout cable, there is one auxiliary-device connector that supports a mouse or other
pointing device. This connector is identified by the mouse icon.
The following table shows the pin-number assignments for the auxiliary-device
connector on the end of the cable.
6
5
4
3
2
Pin
1
Signal
1
Data
2
Not connected
3
Ground
4
+5 V dc
5
Clock
6
Not connected
Table 9. Auxiliary or pointing-device-connector (6 pin female) number assignments
Chapter 5. Installing Options
63
Ethernet ports
Your server comes with two integrated Ethernet controllers. These controllers provide
an interface for connecting to 10-Mbps or 100-Mbps networks and provide full-duplex
(FDX) capability, which enables simultaneous transmission and reception of data on
the Ethernet local area network (LAN).
To access the Ethernet ports, connect a Category 3, 4 or 5 unshielded twisted-pair
(UTP) cable to the RJ-45 connector on the rear of your server.
Note:
The 100BASE-TX Fast Ethernet standard requires that the cabling in the
network be Category 5 or higher.
Configuring the Ethernet controllers: When you connect your server to the network,
the Ethernet controllers automatically detect the data-transfer rate (10Mbps or
100Mbps) on the network and then set the controllers to operate at the appropriate
rate. In addition, if the Ethernet ports that your server is connected to support autonegotiation, the Ethernet controllers will set the appropriate duplex state. That is, the
Ethernet controllers will adjust to the network data rate, whether the data rate is
standard Ethernet (10BASE-T), Fast Ethernet (100BASE-TX), half duplex (HDX), or
full duplex (FDX). The controllers support half-duplex (HDX) and full-duplex (FDX)
modes at both speeds.
The Ethernet controllers are PCI Plug and Play devices. You do not need to set any
jumpers or configure the controllers for your operating system before you use the
Ethernet controllers. However, you must install a device driver to enable your
operating system to address the Ethernet controllers. The device drivers are provided
on the ServerGuide CDs.
Failover for redundant Ethernet: The IBM Netfinity 10/100 Ethernet Adapter or the
IBM 10/100 Etherjet PCI family of adapters are optional redundant network interface
cards (NIC adapter) that you can install in your server. If you install this NIC adapter
and connect it to the same logical segment as the primary Ethernet controller, you can
configure the server to support a failover function. You can configure either one of the
integrated Ethernet controllers or the NIC adapter as the primary Ethernet controller.
In failover mode, if the primary Ethernet controller detects a link failure, all Ethernet
traffic associated with it is switched to the redundant (secondary) controller. This
switching occurs without any user intervention. When the primary link is restored to
an operational state, the Ethernet traffic switches back to the primary Ethernet
controller.
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xSeries 330: User’s Reference
High Performance Ethernet Modes: Your Ehternet controllers support optional
modes, such as teaming, priority packets, and virtual LANs, which provide higher
performance and throughput for your server.
Teaming Mode: Your Ehternet controllers provide options, called teaming options.
These options increase throughput and fault tolerance when running with Windows
NT 4.0 or NetWare 4.1x or later.
•
Adapter fault tolerance (AFT) provides automatic redundancy for your adapter.
If the primary adapter fails, the secondary adapter takes over. Adapter fault
tolerance supports from 2 to 4 adapters per team.
•
Adaptive load balancing (ALB) allows you to balance the transmission data
flow among 2 to 4 adapters. ALB also includes the AFT option. You can use
ALB with any 100BASE-TX switch.
•
Cisco Fast EtherChannel (FEC) creates a team of 2 to 4 adapters to increase
transmission and reception thoughput. FEC also includes the AFT option. You
can only use FEC with a switch that has FEC capability.
Teaming requires you to install both integrated Ethernet controllers. For additional
information about the teaming modes, refer to the documentation that comes with
these additional adapters.
Priority Packet Mode: Priority Packet is a traffic-prioritization utility that enables you
to set up filters to process high-priority traffic before normal traffic. You can send
information from critical nodes or applications with an indicated priority. Because
you set this priority at the host or entry point of the network, the network devices can
base forwarding decisions on priority information defined in the packet.
Priority Packet information is available on the IBM Networking Web site at:
http://www.ibm.com/networking/support
Priority Packet prioritizes traffic based on priority filters. These are parameters you
assign to outgoing (transmit) packets. Using the Priority Filter Wizard, you can set up
predefined or custom priority filters based on a node (MAC) address, Ethernet type,
or by various properties of the protocol and port. Priority Packet provides two
different methods for prioritizing traffic: IEEE 802.1p tagging and High Priority
Queue.
IEEE 802.1p is a new IEEE standard for tagging, or adding additional bytes of
information to packets with different priority levels. Packets are tagged with 4
additional bytes, which increase the packet size and indicate a priority level. When
you send these packets out on the network, the higher priority packets are transferred
first. Priority packet tagging (also known as Traffic Class Expediting) allows the
adapter to work with other elements of the network (such as switches and routers) to
deliver priority packets first. You can assign specific priority levels from 0 (low) to 7
(high).
You can assign values to packets based on their priority when you use the IEEE 802.1p
standard for packet tagging. This method requires a network infrastructure that
supports packet tagging. The routing devices receiving and transferring these packets
on your network must support 802.1p for tagging to be effective.
After you set up the priority filter in Priority Packet, you must launch IBMSet and
select 802.1p/802.1Q Tagging on the Advanced tab.
Note:
IEEE 802.1p tagging increases the size of the packets it tags. Some hubs and
switches will not recognize the larger packets and will drop them. Check
your hub or switch documentation to see if they support 802.1p. (You can
configure the switch to strip the tags from the packets and send it on to the
next destination as normal traffic). If these devices do not support 802.1p or if
you are not sure, use High Priority Queue (HPQ) to prioritize network traffic.
Chapter 5. Installing Options
65
The requirements for effectively using IEEE 802.1p tagging are:
•
The other devices receiving and routing 802.1p tagged packets must support
802.1p.
•
The adapters on these devices must support 802.1p. The Ethernet controller in
your server, all IBM Netfinity 10/100 Ethernet Security Adapters, and IBM
10/100 Ethernet Server Adapters support 802.1p.
•
The adapter cannot be assigned to an adapter team.
•
If you are setting up VLANs and packet tagging on the same adapter,
802.1p/802.1Q Tagging must be enabled on the IBMSet Advanced tab.
If your network infrastructure devices do not support IEEE 802.1p or you are not sure,
you can still define filters and send packets as high priority. While High Priority
Queue (HPQ) does not provide the precise priority levels of 802.1p tagging, it does
assign traffic as either high or low priority and sends high priority packets first.
Therefore, if there are multiple applications on a system sending packets, the packets
from the application with a filter are sent out first. HPQ does not change network
routing, nor does it add any information to the packets.
To assign HPQ, you can specify it using Priority Packet when you create or assign a
filter.
To effectively use HPQ, the adapter cannot be assigned to an adapter team.
Virtual LAN Mode: A virtual LAN (VLAN) is a logical grouping of network devices
put together as a LAN, regardless of their physical grouping or collision domains.
Using VLANs increases network performance and improves network security.
VLANs offer you the ability to group users and devices together into logical
workgroups. This can simplify network administration when connecting clients to
servers that are geographically dispersed across the building, campus, or enterprise
network.
Normally, VLANs are configured at the switch and any computer can be a member of
one VLAN per installed network adapter. Your Ethernet controller supersedes this by
communicating directly with the switch, allowing multiple VLANs on a single
network adapter (up to 64 VLANs).
To set up VLAN membership, your Ethernet controller must be attached to a switch
that has VLAN capability. You also need to use Windows NT 4.0 or later, or Novell
NetWare 4.1x or later.
66
xSeries 330: User’s Reference
Notes:
1. Windows NT versions prior to 4.0 do not support VLANs.
2. VLANs require NT 4.0 with Service Pack 3.0 and the NDIS driver hotfix from
Microsoft.
3. In Windows NT, VLANs cannot be implemented on controllers that have been
configured for teaming options. NetWare can support teaming options and
VLANs on the same adapters.
To join a VLAN from Windows NT 4.0:
1. Create a VLAN on the switch. Use the parameters you assign there to join the
VLAN from the server. Refer to your switch documentation for more
information.
2. Double-click the Network icon in the Control Panel window.
3. On the Adapters tab, select the adapter you want to be on the VLAN and select
Properties.
4. In IBMSet, select Join VLAN. Note that VLANs cannot be assigned to adapters
that are already defined to have an adapter teaming option.
5. Enter the VLAN ID and VLAN name. The VLAN ID must match the VLAN ID of
the switch. The ID range is from 1 to 1000. The VLAN name is for information
only and does not need to match the name on the switch.
6. Select Join VLAN. Repeat steps 3 through 5 for each VLAN you want the server
to join. The VLANs you add are listed on the Adapters tab.
7. Select Close and restart the computer.
Ethernet port connector: The following table shows the pin-number assignments for
the RJ-45 connector. These assignments apply to both 10BASE-T and 100BASE-TX
devices.
Pin
Signal
Pin
Signal
1
Transmit data+
5
Not connected
2
Transmit data-
6
Receive data -
3
Receive data+
7
Not connected
4
Not connected
8
Not connected
Table 10. Ethernet RJ-45 connector pin-number assignments.
Chapter 5. Installing Options
67
Advanced System Management ports
There are two kinds of Advanced System Management ports: Management port
(Serial port A) and RS-485 ports.
Management Port (Serial port A)
This port uses a standard D-shell serial-port connector, labeled A on the rear of the
server. You can attach a dedicated modem to the D-shell connector on the rear of your
server to communicate with the integrated Advanced System Management Processor.
For more information about the serial port, see “ Serial port” on page 59.
RS-485 ports
The RS-485 ports on the rear of your server enables you to connect the Advanced
System Management Processors of several rack-mounted servers so that they can
communicate with each other in half-duplex mode.
68
xSeries 330: User’s Reference
Working with cables
Your server has two different cabling options, the Advanced System Management
(ASM) bus and the Cable Chain Technology (C2T). The following sections discuss
each of these options. While reading about these options, keep in mind that they are
independent of each other.
Note:
Refer to the following illustration to locate the connectors on the back of your
server.
The ASM connectors on the back of the server are referred to in this book as RS-485
(A) and RS-485 (B).
Note:
The illustrations in this document might differ slightly from your hardware.
Ethernet 1
RS-485 (Advanced
System Management
Interconnect) A
PCI slot 1
PCI slot 2
USB 2
Ethernet 2
Console out
USB 1
RS-485 (Advanced
System Management
Interconnect) B
Console in
Serial port
Cabling the RS-485 ports
You can use the RS-485 connectors to create an Advanced System Management (ASM)
bus between several xSeries 330 servers or other model servers.
Before you begin, review the following:
Important: The Advanced System Management bus is designed to support up to 12
units or servers. However, when using the Advanced System Management PCI
adapter, the bus uses the PCI adapter as another unit. In this case, you can connect a
maximum of 11 units or servers together.
•
You can hot-swap the cables in the Advanced System Management (ASM) bus.
•
You can connect up to 12 units together if you are using serial (management)
port A as your Advanced System Management port.
•
When connecting an xSeries 330 server to another server type, you must install
an Advanced System Management adapter in PCI slot 1 or use the serial port as
your Advanced System Management port.
•
Use standard cables with RJ-14 connectors.
Note:
For more information about the Advanced System Management PCI adapter
refer to the documentation that came with the adapter.
Chapter 5. Installing Options
69
Connecting the ASM bus
The servers in the Advanced System Management (ASM) bus are referenced by their
assigned addresses and not their position in the rack.
Complete the following steps to connect the ASM bus:
1. Turn off the servers.
2. Locate the RS-485 ports on the rear of the servers and several cables with RJ-14
connectors on both ends.
3. Starting at the top server in the ASM bus, connect one end of the cable into the RS485 (B) port and the other end of the cable into the RS-485 (A) port of the next
server.
4. Continue connecting the servers together in this manner until you reach the
second to last server in the ASM bus.
5. Connect a cable from the RS-485 (B) port of the second to last server to the RS-485
(B) port of the last server. Refer to the following illustration to see how to connect
the ASM bus.
Note:
The illustrations in this document might differ slightly from your
hardware.
Ethernet cable
with RJ-14 connectors
RS-485(B)
RS-485(B)
RS-485(B)
6. Turn on the servers.
70
xSeries 330: User’s Reference
RS-485(A)
RS-485(A)
RS-485(A)
Connecting the servers with a C2T chain
To share the same monitor, keyboard, and pointing device with several servers, you
must connect the servers together with Cable Chain Technology (C2T) interconnect
cables through the Console (In) and Console (Out) ports.
Before you begin, review the following:
•
You can connect a maximum of 40 servers with the C2T chaining cables.
•
When connecting servers on two separate racks, you must use a C2T
interconnect cable that is 2-m (6.5 ft.) long, which is available in the C2T option
cable kit.
Note:
•
Only one 2-m (6.5 ft.) cable can be used in the C2T chain.
The C2T chaining cables are hot-swapable.
Attention: For best results, shut down the servers above and below the server
being removed or added.
•
Servers are numbered by their position in the chain (1 through nn). If one server
is removed from the chain, all successive servers are renumbered. For example,
if the twelfth server is removed from a chain of 15 servers, then servers 13
through 15 will then be renumbered to 12 through 14.
•
The C2T numbering is independent of any other server reference. Changing the
servers position in the C2T chain will not effect their IP addresses.
Operational notes:
1. Server 1 (usually the server at the bottom of the rack) is the server to which you
connect the C2T device break out cable.
2. Server 1 must not be turned off (powered down) for the chain to work properly.
3. If server 1 is turned off (powered down), it must be removed from the chain and
replaced by the next server in the chain.
4. For the chain to operate properly, no more than two adjacent servers can be
unplugged from the wall outlet at the same time.
5. If you are using a flat panel monitor, you might need to adjust the image lock on
your monitor when multiple servers are connected using C2T interconnect cables.
To adjust this image, select one of the middle servers in the chain by pressing the
select button on the front of the server; then, adjust the image lock accordingly.
For more information on how to adjust the image lock, refer to the documentation
that came with your flat panel monitor.
6. When removing or replacing servers, or changing cables in the chain, it is possible
for more than one select LED to be illuminated on the servers in the chain. To
clear all but the selected server LED, press the select button on any one of the
servers in the chain.
7. If you turn off a selected server, you must select another server that is powered
up. For the location of the select button, see page 6.
Chapter 5. Installing Options
71
Complete the following steps to connect the servers:
1. Gather several of the C2T cables.
Note:
Your server comes with a short C2T chaining cable that can span
approximately 3 U’s if needed. A longer C2T cable is available in the C2T
cable kit.
2. Connect the servers together:
a. Connect one end of the C2T chaining cable to the Console (Out) port of the
top server.
b. Connect the opposite end of the C2T chaining cable to the Console (In) port of
the server below it. Refer to the following illustration for additional
information.
c. Repeat these steps until all of the servers are connected together.
d. Connect the C2T device break out cable to the Console (Out) port of server 1.
Note:
Server 1 (usually the server at the bottom of the rack) is the server to
which you connect the device break out cable.
3. Turn the servers on and check the operation of the monitor, pointing device, and
keyboard with each server. (See “ Testing the C2T chain” on page 73 for testing
instructions).
4
In
Out
3
In
Out
2
In
Out
1
In
Out
Video
Mouse
Keyboard
Note:
72
xSeries 330: User’s Reference
Write-on adhesive labels have been provided so that you can label the servers
position in the rack.
Testing the C2T chain
After connecting the C2T chain, you will need to test the monitor, keyboard, and
pointing device to be sure that they work with each of the servers.
Follow these steps to test the C2T cabling:
1. With the servers powered up and the monitor on, press the select button on server
1 in the C2T chain.
2. Check the monitor to see if it is working.
3. Use the mouse or pointing device to open an application.
4. Test your keyboard by typing a few words within an application.
5. Repeat steps 1 through 4 for each of the servers in the chain.
Note:
If you cannot use the devices, check your cable connections and retry the test.
If the problem persists, turn off the servers and connect the C2T device break
out cable directly to the Console (Out) port of the server. Power up the server
and retry the devices. If the devices work, then you probably have a bad C2T
interconnect cable. Replace the cable and retry the devices in the C2T chain
configuration.
Cable management
Use the cable ties and hook-and-loop straps that are supplied with your server to
secure the cables.
Note:
Do not secure cables too tightly. Over tightening can cause internal damage
to cables.
Chapter 5. Installing Options
73
74
xSeries 330: User’s Reference
Chapter 6. Solving Problems
This section provides basic troubleshooting information to help you resolve some
common problems that might occur with your server.
If you cannot locate and correct the problem using the information in this section,
refer to “ Getting help, service, and information” on page 124 for more information.
Diagnostic tools overview
The following tools are available to help you identify and resolve hardware-related
problems:
•
POST beep codes, error messages, and error logs
The power-on self-test (POST) generates beep codes and messages to indicate
successful test completion or the detection of a problem. See “ POST” on page 77
for more information.
•
Diagnostic programs and error messages
The server diagnostic programs are stored in upgradable read-only memory
(ROM) on the system board. These programs are the primary method of testing
the major components of your server. See “ Diagnostic programs and error
messages” on page 91 for more information.
•
Light Path Diagnostics
The Light Path Diagnostics are used to quickly identify system errors.
•
Troubleshooting charts
These charts list problem symptoms, along with suggested steps to correct the
problems. See the “ Troubleshooting charts” on page 109 for more information.
•
Customized support page
You can create a customized support page that is specific to your hardware,
complete with Frequently Asked Questions, Parts Information, Technical Hints
and Tips, and Downloadable files. In addition, you can choose to receive
electronic mail (e-mail) notifications whenever new information becomes
available about your registered products.
After you register and profile your xSeries products, you can diagnose problems
using the IBM Online Assistant and you can participate in the IBM discussion
forum. For more detailed information about registering and creating a
customized profile for your IBM products, visit the following addresses on the
Web:
—
—
© Copyright IBM Corp. 2000
http://www.ibm.com/pc/register
http://www.ibm.com/pc/support
75
Server Support
Server working
properly?
Yes
Register and profile your server
After you register and profile, you will be able to:
• Diagnose problems using the IBM Online Assistant
• Participate in the IBM discussion forum
• Receive e-mail notifications of technical updates
related to your profiled products
No
Check all cables for loose connections
and verify that all optional devices you
installed are on the Server Proven list.
You can view the Server Proven list at:
Register at: http://www.ibm.com/pc/register
Profile at: http://www.ibm.com/pc/support
http://www.ibm.com/pc/compat
Problem
solved?
Yes
No
You can view a list of
IBM Help Center phone numbers at:
http://www.ibm.com/pc/support
Use the troubleshooting
information provided with
your server to determine
the cause of the problem
and the action to take.
Problem
solved?
Yes
No
Flash the latest levels of BIOS,
service processor, diagnostics,
and RAID code.
You can download this code at:
http://www.ibm.com/pc/support
76
xSeries 330: User’s Reference
Yes
Problem
solved?
No
Phone an
IBM Help Center
POST
When you turn on the server, it performs a series of tests to check the operation of
server components and some of the options installed in the server. This series of tests
is called the power-on self-test or POST.
If POST finishes without detecting any problems, a single beep sounds and the first
screen of your operating system or application program appears.
If POST detects a problem, more than one beep sounds and an error message appears
on your screen. See “ POST beep code descriptions” on page 78 and “ POST error
messages” on page 82 for more information.
Notes:
1. If you have a power-on password set, you must type the password and press
Enter, when prompted, before POST will continue.
2. A single problem might cause several error messages. When this occurs, work to
correct the cause of the first error message. After you correct the cause of the first
error message, the other error messages usually will not occur the next time you
run the test.
Chapter 6. Solving Problems
77
POST beep code descriptions
Beep codes are sounded in a series of beeps. For example, a 1-2-4 beep code sounds
like one beep, a pause, two consecutive beeps, another pause, and four more
consecutive beeps.
The possible types of beep codes that your server might emit include the following:
No beeps If no beep occurs after your server completes POST, call for service.
Continuous beep
Your startup (boot) microprocessor has failed, or your system board or
speaker subsystem might contain a failing component. If the system
continues through POST with no errors, call for service. If no video appears,
the startup processor has failed; replace the startup processor.
One short beep
One beep indicates that your server successfully completed POST. POST
detected no configuration or functional errors. One beep also occurs after
your server completes POST if you enter an incorrect power-on password.
Two short beeps
POST encountered an error. The Configuration/Setup Utility program will
display additional information; follow the instructions that appear on the
screen. See “ POST error messages” on page 82 for descriptions of the text
messages that might appear.
Three short beeps
A system memory error has occurred. This combination occurs only if the
video Basic Input/Output System (BIOS) cannot display the error message.
Replace the failing memory module.
Repeating short beeps
The system board might contain a failing component, your keyboard might
be defective, or a key on the keyboard might be stuck. Ensure that:
1. Nothing is resting on the keyboard and pressing a key.
2. No key is stuck.
3. The keyboard cable is connected correctly to the keyboard and to the
correct connector on the server.
Running the diagnostic tests can isolate the server component that failed, but
you must have your system serviced. If the error message remains, call for
service.
Note:
If you just connected a new mouse or other pointing device, turn off
the server and disconnect that device. Wait at least 5 seconds; then,
turn on the server. If the error message goes away, replace the device.
One long and one short beep
POST encountered an error on a video adapter. If you are using the integrated
video controller, call for service. If you are using an optional video adapter,
replace the failing video adapter.
One long and two short beeps
A video I/O adapter ROM is not readable, or the video subsystem is
defective. If you hear this beep combination twice, both the system board and
an optional video adapter have failed the test. This beep combination might
also indicate that the system board contains a failing component.
78
xSeries 330: User’s Reference
One long and three short beeps
The system-board video subsystem has not detected a monitor connection to
the server. Ensure that the monitor is connected to the server. If the problem
persists, replace the monitor.
Two long and two short beeps
POST does not support the optional video adapter. This beep combination
occurs when you install a video adapter that is incompatible with your server.
Replace the optional video adapter with one that the server supports or use
the integrated video controller.
Chapter 6. Solving Problems
79
POST beep codes
Beep code
Description
1-1-2
Microprocessor register test has failed.
1-1-3
CMOS write/read test has failed.
1-1-4
BIOS ROM checksum has failed.
1-2-1
Programmable Interval Timer test has failed.
1-2-2
DMA initialization has failed.
1-2-3
DMA page register write/read test has failed.
1-4-3
Interrupt vector loading test has failed.
2-1-1
Secondary DMA register test has failed.
2-1-2
Primary DMA register test has failed.
2-1-3
Primary interrupt mask register test has failed.
2-1-4
Secondary interrupt mask register test has failed.
2-2-1
Interrupt vector loading has failed.
2-2-2
Keyboard controller test has failed.
2-2-3
CMOS power failure and checksum checks have failed.
2-2-4
CMOS configuration information validation has failed.
2-3-2
Screen memory test has failed.
2-3-3
Screen retrace tests have failed.
2-3-4
Search for video ROM has failed.
2-4-1
Screen test indicates the screen is operable.
3-1-1
Timer tick interrupt test has failed.
3-1-2
Interval timer channel 2 test has failed.
3-1-3
RAM test has failed above address hex 0FFFF.
3-1-4
Time-of-Day clock test has failed.
3-2-1
Serial port test has failed.
3-2-2
Parallel port test has failed.
3-2-4
Comparison of CMOS memory size against actual has
failed.
3-3-2
I2C bus has failed.
2-3-1
Screen initialization has failed.
Table 11. POST beep codes
80
xSeries 330: User’s Reference
Action
Call for service.
Turn off the
server and then
restart the
server. If the
problem
persists, call for
service.
1-2-4
RAM refresh verification has failed.
1-3-1
First 64 Kb RAM test has failed.
1-3-2
First 64 Kb RAM parity test has failed.
3-3-1
A memory size mismatch has occurred.
3-3-3
Attention: In some memory configurations, the 3-3-3 beep
code might sound during POST followed by a blank display
screen. If this occurs and the Boot Fail Count feature in the
Start Options of the Configuration/Setup Utility is set to
Enabled (its default setting), you must restart the server
three times to force the system BIOS to reset the memory
connector or bank of connectors from Disabled to Enabled.
Reseat the
memory
modules or
install a memory
module. If the
problem
persists, call for
service.
Table 11. POST beep codes
Chapter 6. Solving Problems
81
POST error messages
The following tables provide information about the POST error messages that can
appear during startup.
POST message
062
Description
The server failed to boot on three consecutive attempts.
All caches are disabled. Repeatedly turning the server on and then off or resetting the server
might cause this problem.
Action:
Start the Configuration/Setup Utility program and verify that all settings are
correct. Use the Cache Control selection in the Advanced Setup menu of the
Configuration/Setup Utility program to enable the caches.
If the problem persists, call for service. When the problem is corrected, be sure to enable the
caches.
101 102 106
An error occurred during the system board and microprocessor test.
Action:
114
Call for service.
An adapter read-only memory (ROM) error occurred.
Action:
Remove the options. If you can start the server without the options installed,
reinstall each option one at a time and retest after each is reinstalled. When an
option fails, replace it.
If you cannot isolate and correct the problem, call for service.
129
An error was detected in the L1 cache of one of the microprocessors.
Action:
1. If you just installed a microprocessor, verify that the microprocessor is installed
and seated correctly.
2. If the problem persists, call for service.
151
A real-time clock (RTC) error occurred.
Action:
161
Call for service.
The real-time clock battery has failed.
Action:
Replace the battery yourself or call for service.
You can use the server until you replace the battery. However, you must run the
Configuration/Setup Utility program and set the time and date and other custom settings each
time you turn on the server.
Table 12. POST error messages
82
xSeries 330: User’s Reference
POST message
162
Description
A change in device configuration occurred. This error occurs under one or more of the following
conditions:
•
A new device has been installed.
•
A device has been moved to a different location or cable connection.
•
A device has been removed or disconnected from a cable.
•
A device is failing and is no longer recognized by the server as being installed.
•
An external device is not turned on.
•
An invalid checksum is detected in the battery-backed memory.
Verify that all external devices are turned on. You must turn on external devices
before turning on the server.
Action:
If you did not add, remove, or change the location of a device, a device is probably failing.
Running the Diagnostic program might isolate the failing device.
If you cannot isolate and correct the problem, call for service.
163
The time of day has not been set.
Set the correct date and time. If the date and time are set correctly and saved, but the
163 error message reappears, call for service.
Action:
You can use the server until the system is serviced, but any application programs that use the date
and time will be affected.
164
A change in the memory configuration occurred. This message might appear after you add or
remove memory.
Note:
The server can be used with decreased memory capacity.
Action:
1. If POST error message 289 also occurred, follow the instructions for that error
message first.
2. If you just installed or removed memory, run the Configuration/Setup Utility
program; then, exit, saving the new configuration settings.
If the message appears again, shut down the server, reseat the memory
modules, and restart the server.
If the problem persists, call for service.
175
A vital product data (VPD) error occurred.
Action:
176 177 178
A security hardware error occurred.
Action:
184
Call for service.
Check for indications that someone has tampered with the server. If no one has
tampered with the server, call for service.
The power-on password information stored in your server has been removed.
Action:
From the Configuration/Setup Utility program main menu, select System Security.
Then, follow the instructions on the screen.
If this information cannot be restored, call for service.
185
A power failure damaged the stored information about the drive-startup sequence.
Action:
From the Configuration/Setup Utility program main menu, select Start Options;
then, follow the instructions on the screen.
If this information cannot be restored, call for service.
Table 12. POST error messages
Chapter 6. Solving Problems
83
POST message
186
Description
A system board or hardware error occurred.
Call for service.
Action:
187
The VPD serial number is not set.
The system serial number is set in the VPD EEPROM at the time of manufacturing.
If the system board has been replaced, the system serial number will be invalid and
should be set. From the main menu of the Configuration/Setup Utility program,
select System Information, then select Product Data.If the problem persists, call for
service.
Action:
188
A vital product data (VPD) error occurred.
Call for service.
Action:
189
An attempt has been made to access the server with invalid passwords. After three incorrect
attempts, the server locks up; that is, the logon data fields are no longer available to the user.
201
An error occurred during the memory controller test. This error can be caused by:
•
Incorrectly installed memory
•
A failing memory module
•
A system board problem
1. If you just installed memory, verify that the new memory is correct for your
server. Also verify that the memory is installed and seated correctly.
Action:
2. If the problem persists, call for service.
229
An error was detected in the L2 cache of one of the microprocessors.
1. If you just installed a microprocessor, verify that the microprocessor is installed
and seated correctly.
Action:
2. If the problem persists, call for service.
289
An error occurred during POST memory tests and a failing DIMM was disabled.
Note:
You can use the server with decreased memory.
1. If you just installed memory, verify that the new memory is correct for your
server. Also verify that the memory is installed and seated correctly. Start the
Configuration/Setup Utility program and select Memory Settings from the
Advanced Setup menu to enable the DIMM.
Action:
2. If the problem remains, replace the failing DIMM.
If the problem persists, call for service.
301 303
An error occurred during the keyboard and keyboard controller test. These error messages also
might be accompanied by continuous beeping.
Ensure that:
Action:
1. Nothing is resting on the keyboard and pressing a key.
2. No key is stuck.
3. The keyboard cable is connected correctly to the keyboard and to the correct
connector on the server.
Running the diagnostic tests can isolate the server component that failed, but you must have your
system serviced. If the error message remains, call for service.
Note:
If you just connected a new mouse or other pointing device, turn off the server and
disconnect that device. Wait at least 5 seconds; then, turn on the server. If the error
message goes away, replace the device.
Table 12. POST error messages
84
xSeries 330: User’s Reference
POST message
602
Description
Invalid diskette boot record
Action:
1. Replace the diskette.
2. If the problem persists, make sure that the diskette drive cables are correctly
and securely connected.
3. If the problem remains, replace the diskette drive.
If the problem persists, call for service.
604
An error occurred during a diskette drive test.
Action:
1. Verify that the Configuration/Setup Utility program correctly reflects the type
of diskette drive that you have installed.
2. Run the diagnostic tests. If the diagnostic tests fail, call for service.
662
A diskette drive configuration error occurred.
Action:
If you removed a diskette drive, make sure that the diskette drive setting is correct
in the Configuration/Setup Utility program. If the setting is not correct, change it.
If the problem persists, call for service.
962
A parallel port configuration error occurred.
Action:
If you changed a hardware option, make sure that the parallel port setting is correct
in the Configuration/Setup Utility program. If the setting is not correct, change it.
If the problem persists, call for service.
11xx
An error occurred during the system-board serial port test.
Action:
If you have a modem, serial printer, or other serial device attached to your server,
verify that the serial cable is connected correctly. If it is, use the following
procedure:
1. Turn off the server.
2. Disconnect the serial cable from the serial port.
3. Wait five seconds; then, turn on the server.
If the POST error message does not reappear, either the serial cable or the device is probably
failing. See the documentation that comes with the serial device for additional testing
information.
If the POST error message reappears, call for service.
1162
The serial port configuration conflicts with another device in the system.
Action:
1. Make sure the IRQ and I/O port assignments needed by the serial port are
available.
2. If all interrupts are being used by adapters, you might need to remove an
adapter to make an interrupt available to the serial port, or force other adapters
to share an interrupt.
1600
The Advanced System Management processor is not functioning.
Action:
1. Verify that the jumpers for the system-management processor are set correctly.
2. Disconnect the server from all electrical sources, wait for 30 seconds, reconnect
the server to the electrical sources, and restart the server.
If the problem persists, call for service.
1601
An Advanced System Management Flash update is needed.
Action:
Download and install the latest Advanced System Management flash update.
Table 12. POST error messages
Chapter 6. Solving Problems
85
POST message
1800
Description
A PCI adapter has requested a hardware interrupt that is not available.
Action:
1. Make sure that the PCI adapter and all other adapters are set correctly in the
Configuration/Setup Utility program. If the interrupt resource settings are not
correct, change the settings.
2. If all interrupts are being used by other adapters, you might need to remove an
adapter to make an interrupt available to the PCI adapter, or force other
adapters to share an interrupt.
1962
No valid startup devices were found. The system cannot find the startup drive or operating
system.
Action:
Be sure that the drive you want to start from is in the startup sequence.
1. Select Start Options from the Configuration/Setup Utility program main
menu. If you are unable to set the startup sequence, call for service.
2. Check the list of startup devices in the Startup device data fields. Is the drive
you want to start from in the startup sequence?
Yes
Exit from this screen; then, select Exit Setup to exit the
Configuration/Setup menu. Go to step 3..
Follow the instructions on the screen to add the drive; then, save the
changes and exit the Configuration/Setup menu. Restart the server.
3. Is an operating system installed?
No
Yes
Turn off the server. Go to step 4..
Install the operating system in your server; then, follow your
operating system instructions to shut down and restart the server.
4. During server startup, watch for messages indicating a hardware problem.
No
If the same error message appears, call for service.
2400
An error occurred during the testing of the video controller on the system board. This error can be
caused by a failing monitor, a failing system board, or a failing video adapter (if one is installed).
Action:
2462
Verify that the monitor is connected correctly to the video connector. If the monitor
is connected correctly, call for service.
A video memory configuration error occurred.
Action:
Make sure that the monitor cables are correctly and securely connected to the server.
If the problem persists, call for service.
5962
An IDE CD-ROM configuration error occurred.
Action:
Check the signal and power cable connections to the CD-ROM drive.
If the problem persists, call for service.
Table 12. POST error messages
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xSeries 330: User’s Reference
POST message
8603
Description
An error occurred during the mouse (pointing device) controller test. The addition or removal of
a mouse, or a failing system board can cause this error.
Note:
This error also can occur if electrical power was lost for a very brief period and then
restored. In this case, turn off the server for at least 5 seconds; then, turn it back on.
Action:
Ensure that the keyboard and mouse (pointing device) are attached to the correct
connectors. If they are connected correctly, use the following procedure:
1. Turn off the server.
2. Disconnect the mouse from the server.
3. Turn on the server.
If the POST error message does not reappear, the mouse is probably failing. See the
documentation that comes with the mouse for additional testing information. If the problem
remains, replace the mouse or pointing device.
If the POST error message reappears, run the diagnostic tests to isolate the problem. If the
diagnostic tests do not find a problem and the POST error message remains, call for service.
00012000
Processor machine check.
Action:
1. Update the system BIOS.
2. If the problem persists, replace the microprocessor.
00019501
Processor 1 is not functioning.
Action:
Replace microprocessor 1.
If the problem persists, call for service.
00019502
Processor 2 is not functioning.
Action:
Replace microprocessor 2.
If the problem persists, call for service.
00019701
Processor 1 failed the built-in self test.
Action:
Replace microprocessor 1.
If the problem persists, call for service.
00019702
Processor 2 failed the built-in self-test.
Action:
Replace microprocessor 2.
If the problem persists, call for service.
00180100
A PCI adapter has requested memory resources that are not available
Action:
1. Make sure that the PCI adapter and all other adapters are set correctly in the
Configuration/Setup Utility program. If the memory resource settings are not
correct, change the settings.
2. If all memory resources are being used, you might need to remove an adapter
to make memory available to the PCI adapter. Disabling the adapter BIOS on
the adapter might correct the error. Refer to the documentation provided with
the adapter.
Table 12. POST error messages
Chapter 6. Solving Problems
87
POST message
00180200
Description
A PCI adapter has requested an I/O address that is not available, or the PCI adapter might be
defective.
Action:
1. Make sure that the I/O address for the PCI adapter and all other adapters are
set correctly in the Configuration/Setup Utility program.
2. If the I/O port resource settings are correct, the PCI adapter might be defective.
Call for service.
00180300
A PCI adapter has requested a memory address that is not available, or the PCI adapter might be
defective.
Action:
1. Make sure that the memory address for all other adapters are set correctly in
the Configuration/Setup Utility program. If the memory resource settings are
not correct, change the settings.
2. If the memory resource settings are correct, the PCI adapter might be defective.
Call for service.
00180400
A PCI adapter has requested a memory address that is not available.
Action:
00180500
If all memory addresses are being used, you might need to remove an adapter to
make memory address space available to the PCI adapter. Disabling the adapter
BIOS on the adapter might correct the error. Refer to the documentation provided
with the adapter.
A PCI adapter ROM error occurred.
Action:
Remove the PCI adapters. If you can start the server without the adapters, reinstall
each adapter one at a time and retest after each is reinstalled. When an adapter fails,
replace it.
If you cannot isolate and correct the problem, call for service.
00180600
A PCI-to-PCI bridge error occurred. More than one PCI bus tried to access memory below 1 MB.
Action:
Remove the PCI adapter that has the PCI bridge. If you can start the server without
the adapter, reinstall and retest the adapter. If the adapter fails, replace it.
If you cannot isolate and correct the problem, call for service.
00180700
xxxxyyyy Planar PCI device does not respond or disabled by user. (Where xxxx is the PCI vendor
ID and yyyy is the PCI device ID.)
Action:
00180800
Start the Configuration/Setup Utility program, select Devices and I/O Ports, and
make sure that the device is enabled. If the problem persists, call for service.
An unsupported PCI device is installed.
Action:
Remove the PCI adapters. If you can start the server without the adapters, reinstall
each adapter one at a time and retest after each is reinstalled. When an adapter fails,
replace it.
If the problem persists, call for service.
00181000
PCI error.
Action:
Remove the PCI adapters. If you can start the server without the adapters, reinstall
each adapter one at a time and retest after each is reinstalled. When an adapter fails,
replace it.
If the problem persists, call for service.
01295085
The ECC checking hardware test failed.
Action:
Table 12. POST error messages
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xSeries 330: User’s Reference
Call for service.
POST message
01298001
Description
No update data is available for processor 1.
Action:
01298002
No update data is available for processor 2.
Action:
01298101
The microprocessors installed do not run at the same speed; install microprocessors
with identical speeds.
A hard disk drive error occurred.
Action:
I9990305
Update the system BIOS to a level that supports the microprocessors installed in the
server.
Microprocessor speed mismatch
Action:
I9990301
Update the system BIOS to a level that supports the microprocessors installed in the
server.
The update data for processor 2 is incorrect.
Action:
01298200
Update the system BIOS to a level that supports the microprocessors installed in the
server.
The update data for processor 1 is incorrect.
Action:
01298102
Update the system BIOS to a level that supports the microprocessors installed in the
server.
Call for service.
POST could not find an operating system.
Action:
Install an operating system. If you have already installed the operating system,
check the drive startup sequence. If the drive sequence is correct, run the diagnostic
tests to verify that the hard disk drive is functioning correctly. If there is a problem
with the hard disk drive (such as a bad sector), you might need to reinstall the
operating system.
If you cannot reinstall the operating system, call for service.
I9990650
AC power has been restored.
Action:
Other Numbers
No action is required. This message appears each time AC power is restored to the
server after an AC power loss.
POST found an error.
Action:
Follow the instructions on the screen.
Table 12. POST error messages
Chapter 6. Solving Problems
89
Event/error logs
The POST error log contains the three most recent error codes and messages that the
system generated during POST. The System Event/Error log contains all messages
issued during POST and all system status messages from the Advanced System
Management Processor.
To view the contents of this error log, start the Configuration/Setup Utility program;
then, select Event/Error Logs from the main menu.
Small computer system interface messages
The following table lists actions to take if you receive a SCSI error message.
Note:
If your server does not have a hard disk drive, ignore any message that
indicates that the BIOS is not installed.
You will get these messages only when running the SCSISelect Utility.
Table 13. SCSI messages
SCSI Messages
All
Description
One or more of the following might be causing the problem.
•
A failing SCSI device (adapter, drive, controller)
•
An improper SCSI configuration
•
Duplicate SCSI IDs in the same SCSI chain
•
An improperly installed SCSI terminator
•
A defective SCSI terminator
•
An improperly installed cable
•
A defective cable
Action:
Verify that:
•
The external SCSI devices are turned on. External SCSI devices
must be turned on before the server.
•
The cables for all external SCSI devices are connected correctly.
•
The last device in each SCSI chain is terminated properly.
•
The SCSI devices are configured correctly.
If the above items are correct, run the diagnostic programs to obtain
additional information about the failing device. If the error remains or
recurs, call for service.
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Diagnostic programs and error messages
The server diagnostic programs are stored in upgradable read-only memory (ROM)
on the system board. These programs are the primary method of testing the major
components of your server.
Diagnostic error messages indicate that a problem exists; they are not intended to be
used to identify a failing part. Troubleshooting and servicing of complex problems
that are indicated by error messages should be performed by trained service
personnel.
Sometimes the first error to occur causes additional errors. In this case, the server
displays more than one error message. Always follow the suggested action
instructions for the first error message that appears.
The following sections contain the error codes that might appear in the detailed test
log and summary log when running the diagnostic programs.
The error code format is as follows:
fff-ttt-iii-date-cc-text message
where:
fff
is the three-digit function code that indicates the
function being tested when the error occurred. For
example, function code 089 is for the microprocessor.
ttt
is the three-digit failure code that indicates the exact
test failure that was encountered. (These codes are
for trained service personnel and are described in the
Hardware Maintenance Manual.)
iii
is the three-digit device ID. (These codes are for
trained service personnel and are described in the
Hardware Maintenance Manual.)
date
is the date that the diagnostic test was run and the
error recorded.
cc
is the check digit that is used to verify the validity of
the information.
text message
is the diagnostic message that indicates the reason
for the problem.
Chapter 6. Solving Problems
91
Text messages
The diagnostic text message format is as follows:
Function Name: Result (test specific string)
where:
Function Name
is the name of the function being tested when the error occurred. This
corresponds to the function code (fff) given in the previous list.
Result can be one of the following:
Passed This result occurs when the diagnostic test completes without any
errors.
Failed This result occurs when the diagnostic test discovers an error.
User Aborted
This result occurs when you stop the diagnostic test before it is
complete.
Not Applicable
This result occurs when you specify a diagnostic test for a device that
is not present.
Aborted This result occurs when the test could not proceed because of the
system configuration.
Warning This result occurs when a possible problem is reported during the
diagnostic test, such as when a device that is to be tested is not
installed.
Test Specific String
This is additional information that you can use to analyze the problem.
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Starting the diagnostic programs
You can press F1 while running the diagnostic programs to obtain Help information.
You also can press F1 from within a help screen to obtain online documentation from
which you can select different categories. To exit Help and return to where you left
off, press Esc.
To start the diagnostic programs:
1. Turn on the server and watch the screen.
2. When the message F2 for Diagnostics appears, press F2.
3. Type in the appropriate password; then, press Enter.
4. Select either Extended or Basic from the top of the screen.
5. When the Diagnostic Programs screen appears, select the test you want to run
from the list that appears; then, follow the instructions on the screen.
Notes:
a. If the server stops during testing and you cannot continue, restart the server
and try running the diagnostic programs again. If the problem persists, call
for service.
b. The keyboard and mouse (pointing device) tests assume that a keyboard and
mouse are attached to the server.
c. If you run the diagnostic programs with no mouse attached to your server,
you will not be able to navigate between test categories using the Next Cat
and Prev Cat buttons. All other functions provided by mouse-selectable
buttons are also available using the function keys.
d. You can test the USB keyboard by using the regular keyboard test. The
regular mouse test can test a USB mouse. Also, you can run the USB hub test
only if there are no USB devices attached.
e. You can view server configuration information (such as system configuration,
memory contents, interrupt request (IRQ) use, direct memory access (DMA)
use, device drivers, and so on) by selecting Hardware Info from the top of the
screen.
When the tests have completed, you can view the Test Log by selecting Utility from
the top of the screen.
If the hardware checks out OK but the problem persists during normal server
operations, a software error might be the cause. If you suspect a software problem,
refer to the information that comes with the software package.
Chapter 6. Solving Problems
93
Viewing the test log
The test log will not contain any information until after the diagnostic program has
run.
Note:
If you already are running the diagnostic programs, begin with step 3..
To view the test log:
1. Turn on the server and watch the screen.
If the server is on, shut down your operating system and restart the server.
2. When the message F2 for Diagnostics appears, press F2.
If a power-on password is set, the server prompts you for it. Type in the
appropriate password; then, press Enter.
3. When the Diagnostic Programs screen appears, select Utility from the top of the
screen.
4. Select View Test Log from the list that appears; then, follow the instructions on
the screen.
The system maintains the test-log data while the server is powered on. When you
turn off the power to the server, the test log is cleared.
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xSeries 330: User’s Reference
Diagnostic error message tables
The following tables provide descriptions of the error messages that might appear
when you run the diagnostic programs.
Attention: If diagnostic error messages appear that are not listed in the following
tables, make sure that your server has the latest levels of BIOS, ServeRAID, and
diagnostics microcode installed.
Code
001
Function
Core system
Result
Failed
Text message
Action
Processor board, ECC Test
Call for service.
System board
005
Video port
Processor and system boards
011
Serial port
Integrated serial port
014
Parallel port
Integrated parallel port
015
USB interface
Aborted
Can NOT test USB interface while it is in use.
Note:
1. Turn off the server.
If you have a USB keyboard or mouse
attached, you cannot run the diagnostic
program for the USB interface.
2. Replace the USB
keyboard and
mouse with a
standard keyboard
and mouse.
3. Turn on the server.
4. Run the diagnostic
test again.
Failed
System board
Call for service.
020
PCI interface
Failed
System board
Call for service.
030
SCSI interface
Failed
SCSI adapter in slot n failed register/counter/ power
test
Refer to the information
provided with the
adapter for instructions.
(where n is the slot number of the failing adapter)
If the problem persists,
call for service.
SCSI controller on system board failed
register/counter/power test
Call for service.
Table 14. Diagnostic error messages
Chapter 6. Solving Problems
95
Code
035
Function
ServeRAID
Result
Text message
Action
Aborted
Test setup error: No ServeRAID adapter found on
system board or PCI bus
Make sure the
ServeRAID adapter is
properly installed. If the
problem remains,
replace the ServeRAID
adapter. If the problem
persists, call for service.
Failed
Adapter in slot n; adapter/drive configuration error
Run the ServeRAID
Configuration Utility.
(where n is the slot number of the failing adapter)
Adapter in slot n; internal error
(where n is the slot number of the failing adapter)
If the problem remains,
replace the ServeRAID
adapter in slot n.
Logical drive m on adapter in slot n
(where m is the number of the failing logical drive
and n is the slot number of the adapter)
If the problem persists,
call for service.
On system board; internal error
Run the ServeRAID
Configuration Utility.
On system board; adapter/drive configuration error
Logical drive on system board adapter
If the problem persists,
call for service.
Adapter in slot n; memory allocation error
Call for service.
(where n is the slot number of the failing adapter)
On system board; memory allocation error
On system board; PCI configuration error
On system board; POST error
Adapter in slot n; POST error
(where n is the slot number of the failing adapter)
Adapter in slot n; PCI configuration error
Replace the ServeRAID
adapter in slot n. If the
problem persists, call for
service.
(where n is the slot number of the failing adapter)
(where n is the slot number of the adapter and m is
the SCSI ID of the drive)
Check the cable and
power connections on
the drive. If the problem
persists, call for service.
Voltage sensed by the system is out of range
Call for service.
SCSI drive on adapter in slot n, SCSI ID m
075
Power supply
Failed
Table 14. Diagnostic error messages
96
xSeries 330: User’s Reference
Code
089
Function
Microprocessor
Result
Failed
Text message
Action
Invalid microprocessor in slot xyz or BIOS setup
problem
(where xyz identifies the microprocessor that is
causing the error message)
Processor in socket id xyz is installed but not
functioning
(where xyz identifies the microprocessor that is
causing the error message)
1. Check the system
error log for the
related error
messages.
2. If your server does
not have the latest
level BIOS
installed, update
the BIOS.
3. If the problem
remains, replace the
xyz microprocessor
and run the test
again.
If the problem persists,
call for service.
1. Reseat the
microprocessor.
Microprocessor in socket id xyz
(where xyz identifies the microprocessor that is
causing the error message)
2. If the problem
remains, replace the
microprocessor.
If the problem persists,
call for service.
Processor in socket id xyz is defective
Replace the
microprocessor.
(where xyz identifies the microprocessor that is
causing the error message)
Test setup error: Application microprocessor not
installed or BIOS setup problem
If the problem persists,
call for service.
1. Verify that the
Application
microprocessor is
installed and seated
correctly.
2. If your server does
not have the latest
level BIOS
installed, update
the BIOS.
3. If the problem
remains, replace the
application
microprocessor and
run the test again.
If the problem persists,
call for service.
Table 14. Diagnostic error messages
Chapter 6. Solving Problems
97
Code
Function
Microprocessor
Result
Failed
Text message
VRM corresponding to Microprocessor in socket xyz
is defective
(where xyz identifies the microprocessor whose VRM
is causing the error message)
VRM corresponding to Microprocessor in socket id
xyz is not installed
(where xyz identifies the microprocessor whose VRM
is causing the error message)
175
System thermal
Failed
Fan # n
Action
Replace the VRM.
If the problem remains,
call for service.
Install a VRM.
If the problem persists,
call for service.
Replace the indicated
fan.
(where n is the number of the failing fan)
Temperature sensed on processor board is out of
range
Call for service.
Call for service.
180
Status display
Failed
Any failure message
201
System memory
Failed
DIMMs in location DIMM n
(where n is the number of the socket that contains the
failing DIMM)
1. Reseat the failing
DIMM.
2. If the problem
remains, replace the
DIMM.
If the problem
persists, call for
service.
Test setup error: Corrupt BIOS in ROM
Test setup error: Corrupt DMI BIOS, information in
BIOS is not as expected
If your server does not
have the latest level
BIOS installed, update
the BIOS to the latest
level.
If the problem persists,
call for service.
Table 14. Diagnostic error messages
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xSeries 330: User’s Reference
Code
202
Function
Result
System cache
Aborted
Text message
Action
Test setup error: BIOS cannot access VPD information If your server does not
have the latest level
Test setup error: Corrupt DMI BIOS. Information in
BIOS installed, update
BIOS is not as expected
the BIOS to the latest
level and run the
diagnostic program
again.
If the problem persists,
call for service.
Test setup error: No L2 cache detected on
microprocessor socket id xyz or BIOS setup problem
(where xyz identifies the microprocessor that is
causing the error message)
Test setup error: Unknown hardware problem
associated with microprocessor in socket id xyz.
(where xyz identifies the microprocessor that is
causing the error message)
1. If your server does
not have the latest
level BIOS
installed, update
the BIOS to the
latest level
2. Run the diagnostic
program again.
3. If the problem
remains, replace the
failing processor.
If the problem persists,
call for service.
Failed
Microprocessor in socket ID xyz
(where xyz identifies the microprocessor that is
causing the error message)
1. Reseat the
identified
microprocessor.
2. If the problem
remains, replace the
microprocessor.
If the problem persists,
call for service.
Warning
Test setup error: Cache is disabled. Use system setup
to enable before retrying the test
Use the Cache Control
choice from the
Advanced Setup menu
to enable the cache.
If the problem persists,
call for service.
206
Diskette drive
Failed
Internal diskette drive bay
Call for service.
215
CD-ROM
Failed
On system board.
Call for service.
Aborted
The CD-ROM drive is not present.
Verify that the cables are
properly connected to
the CD-ROM. If the
problem persists, call for
service.
Failed
BIOS drive # n (where n is the drive bay number)
Call for service.
217
Hard disk drive
Table 14. Diagnostic error messages
Chapter 6. Solving Problems
99
Code
264
Function
Magnetic tape
drive
Result
Aborted
Text message
Test setup error: No tape drive found
Action
Check the cable and
power connections to
the drive.
Refer to the information
that is provided with the
tape drive.
If the problem persists,
call for service.
Failed
The load/mount test failed for device n on adapter m
(where n is the number of the device and m is the
adapter number)
The Self-diagnostic failed for device n on adapter m.
Refer to the information
provided with the tape
drive.
If the problem persists,
call for service.
(where n is the number of the device and m is the
adapter number)
The unload/eject test failed for device n on adapter m
(where n is the number of the device and m is the
adapter number)
The unload/eject push button test failed for device n
on adapter m
Note:
The push
button test is
applicable only
to SCSI tape
drives that
have a push
button.
(where n is the number of the device and m is the
adapter number)
The Read/Write Self-diagnostic failed for device n on
adapter m
Insert a new tape
cartridge; then, run the
diagnostic test again.
(where n is the number of the device and m is the
adapter number)
Refer to the information
that is provided with the
tape drive.
If the problem persists,
call for service.
Table 14. Diagnostic error messages
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xSeries 330: User’s Reference
Code
301
Function
Keyboard
Result
Failed
Text message
Action
On system board keyboard test failed
1. Verify that the
keyboard cable is
connected.
2. If the problem
remains, replace the
keyboard cable.
If the problem persists,
call for service.
302
Mouse
305
Video monitor
405
Ethernet
Failed
Failed
On system board pointing device test failed.
Replace the pointing
device. If the problem
persists, call for service.
Any message
Refer to the information
that came with the
monitor.
In PCI slot n
(where n is the PCI slot number in which the failing
Ethernet adapter is installed)
Replace the Ethernet
adapter in slot n. If the
problem persists, call for
service.
On system board
Call for service.
Table 14. Diagnostic error messages
Chapter 6. Solving Problems
101
Code
415
Function
Analog/digital
modem
Result
Not
applicable
Text message
No modem was detected
Action
1. Verify that the
modem is properly
attached to the
server.
2. If the problem
remains, replace the
modem.
If the problem persists,
call for service.
PCI modem detected but not enabled
1. Change the
configuration to
enable the modem.
2. If the problem
remains, replace the
modem.
If the problem persists,
call for service.
Failed
Modem reset failed
Replace the modem.
If the problem persists,
call for service.
No dialtone detected
1. Make sure that the
phone line attached
to the modem has a
dial tone. (Connect
a phone to the line
and listen, if
necessary.) If there
is no tone, have the
phone line serviced.
2. If the problem
remains, replace the
modem.
If the problem persists,
call for service.
Table 14. Diagnostic error messages
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Recovering BIOS
If the BIOS has become corrupted, such as from a power failure during a flash update,
you can recover the BIOS using the BIOS code page jumper and a BIOS flash diskette.
Note:
You can obtain a BIOS flash diskette from one of the following sources:
•
Use the ServerGuide program to make a BIOS flash diskette.
•
Download a BIOS flash diskette from the World Wide Web. Go to
http://www.pc.ibm.com/support/, select IBM Server Support, and
make the selections for your server.
•
Contact your IBM service representative.
To recover the BIOS:
1. Turn off the server and peripheral devices and disconnect all external cables and
power cords; then, remove the cover.
2. Locate the BIOS code page jumper (J19) on the system board.
BIOS code
page jumper
(J19)
1
2
3
3. Place a jumper on pins 1 and 2 to enable BIOS back page.
Note:
Before continuing, refer to “ Working inside a server with power on” on
page 35.
4. Reconnect all external cables and power cords and turn on the peripheral devices.
5. Insert the BIOS Flash Diskette in the diskette drive.
6. Restart the server. The system begins the power-on self-test (POST) and BIOS
flash.
Chapter 6. Solving Problems
103
7. Select 1 - Update POST/BIOS from the menu that contains various flash (update)
options.
8. When prompted as to whether you want to save the current code to a diskette,
select N.
9. When prompted to choose a language, select a language (from 0 to 7) and press
Enter to accept your choice.
10. Do not reboot your system at this time.
11. Remove the BIOS Flash Diskette from the diskette drive.
12. Turn the server off.
13. Move the jumper on J19 to pins 2 and 3 to return to normal startup mode.
14. Restart the server. The system should start up normally.
15. Replace the cover.
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Identifying problems using status LEDs
If the System Error light in the operator information panel on the front of the server is
on, one or more LEDs inside the server may be on. Use the Light Path Diagnostics
panel to identify the type of error that occurred.
For LED locations see “ System board LEDs” on page 34.
Light Path Diagnostics
You can use the Light Path Diagnostics in your server to quickly identify the type of
system error that occurred. The Light Path Diagnostics panel is located on the system
board, just behind PCI adapter slot 1. When you press on the Light Path Diagnostics
button, the LED on the top-right corner of the panel will illuminate. This shows that
the diagnostic circuitry is working correctly.
Your server is designed so that any LEDs that are illuminated can be re-illuminated
without AC power after you remove the cover. This feature helps you isolate the
problem if an error causes the server to shut down. See “ Light Path Diagnostics table”
on page 107.
Important: You have up to 12 hours to use the Light Path Diagnostic LED’s after AC
power has been removed from the server. After 12 hours, you must power the server
up again to be able to use the Light Path Diagnostic LED’s to help locate system
errors.
To view the LEDs on the system board:
1. Turn off the server and peripheral devices.
2. Remove all external cables from the server; then, remove the server from the rack
and remove the cover. For more information see “ Removing the cover” on page
43 for instructions.
3. Press and hold the Light Path Diagnostics (blue) button on the diagnostics panel.
The LEDs will illuminate while the switch is pressed.
Note:
You can illuminate the LEDs for a maximum of two minutes. After that
time, the circuit that powers the LEDs is exhausted.
4. Replace the cover on the server; then, reinstall the server in the rack and connect
all external cables. For more information see “ Installing the cover” on page 57 for
instructions.
Chapter 6. Solving Problems
105
Light Path Diagnostics panel
The following illustration shows the LEDs on the diagnostics panel on the system
board. See “ Light Path Diagnostics table” on page 107 for information on identifying
problems using these LEDs.
Light
Path
PS
MEM
TEMP CPU
FAN VRM
SP
106
xSeries 330: User’s Reference
PCI
Light Path Diagnostics table
The System Error LED on the operator information panel is lit when certain system
errors occur. If the System Error LED on your server is lit, use the following table to
help determine the cause of the error and the action you should take.
Lit LED on
diagnostics panel
Cause
Action
None
An error has occurred and can not be isolated, or
the Advanced System Management Processor
has failed.
An error has occurred that is not represented by a
Light Path Diagnostics LED. Check the system
error log for more information about the error.
PS
Power supply has failed.
Have the system serviced.
TEMP
The system temperature has exceeded a
threshold level.
1. Check to see if a fan has failed. If it has,
replace the fan.
2. Make sure the room temperature is not too
hot. (See “ Features and specifications” on
page 2.)
If the problem persists, have the system serviced.
FAN
A fan has failed or is operating too slowly.
Note:
SP
A failing fan can also cause the TEMP
LED to be on.
The service processor has failed.
Check the LEDs on the fans and replace the
indicated fan.
Remove AC power from the server and then
restart the server.
If the problem persists have the system serviced.
MEM
A memory error occurred.
1. Check the DIMM failure LEDs on the system
board.
2. Replace the DIMM indicated by the lit
DIMM failure LED.
CPU
One of the microprocessors has failed.
1. Check the microprocessor failure LEDs on
the system board.
2. If a microprocessor failure LED is on, make
sure the microprocessor is installed correctly
(see “ Installing the microprocessor” on page
53).
3. If the problem persists, replace the
microprocessor.
If the problem persists, have the system serviced.
VRM
One of the VRMs on the system board has failed.
Remove AC power from the server and then
restart the server.
If the problem persists have the system serviced.
Table 15. Light Path Diagnostics
Chapter 6. Solving Problems
107
Lit LED on
diagnostics panel
PCI
Cause
An error occurred on a PCI bus. The system
board caused the error.
Action
1. Check the error log for additional
information.
2. If you cannot isolate the failing adapter from
the information in the error log, try to
determine the failing adapter by removing
one adapter at a time from PCI bus B (PCI
slots 1 and 2) and restarting the server after
each adapter is removed.
If the problem persists, have the system serviced.
Table 15. Light Path Diagnostics
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xSeries 330: User’s Reference
Troubleshooting charts
You can use the troubleshooting charts in this section to find solutions to problems
that have definite symptoms.
Attention: If diagnostic error messages appear that are not listed in the following
tables, make sure that your server has the latest levels of BIOS, ServeRAID, and
diagnostics microcode installed.
See “ Starting the diagnostic programs” on page 93 to test the server. If you have run
the diagnostic test programs or if running the tests does not reveal the problem, call
for service.
Look for the symptom in the left column of the chart. Instructions and probable
solutions to the problem are in the right column. If you have just added new software
or a new option and your server is not working, do the following before using the
troubleshooting charts:
•
Remove the software or device that you just added.
•
Run the diagnostic tests to determine if your server is running correctly.
•
Reinstall the new software or new device.
Device
CD-ROM drive
CD-ROM drive is not
recognized.
Suggested action
Verify that:
1. The primary IDE channel is enabled in the Configuration/Setup Utility
program.
2. All cables and jumpers are installed correctly.
3. The correct device driver is installed for the CD-ROM drive.
Diskette drive
Diskette drive in-use light stays
on, or the system bypasses the
diskette drive.
If there is a diskette in the drive, verify that:
1. The diskette drive is enabled in the Configuration/Setup Utility program.
2. The diskette is good and not damaged. (Try another diskette if you have one.)
3. The diskette contains the necessary files to start the server.
4. Your software program is OK.
If the diskette drive in-use light stays on, or the system continues to bypass the
diskette drive, call for service.
Expansion enclosure problems Verify that:
The SCSI expansion enclosure
used to work, but does not
work now.
1. The cables for all external SCSI options are connected correctly.
2. The last option in each SCSI chain, or the end of the SCSI cable, is terminated
correctly.
3. Any external SCSI option is turned on. You must turn on an external SCSI option
before turning on the server.
For more information, see your SCSI and expansion enclosure documentation.
Table 16. Troubleshooting charts
Chapter 6. Solving Problems
109
Device
General problems
Suggested action
Call for service.
Problems such as broken cover
locks or indicator lights not
working.
Intermittent problems
A problem occurs only
occasionally and is difficult to
detect.
Verify that:
1. All cables and cords are connected securely to the rear of the server and attached
options.
2. When the server is turned on, air is flowing from the rear of the server at the fan
grill. If there is no air flow, the fan is not working. This causes the server to
overheat and shut down.
3. Ensure that the SCSI bus and devices are configured correctly and that the last
external device in each SCSI chain is terminated correctly.
If the items above are correct, call for service.
Keyboard, mouse, or pointingdevice problems.
1. Make sure that the keyboard cable is properly connected to the C2T device
breakout cable.
All or some keys on the
keyboard do not work.
2. Make sure that the C2T device breakout cable is properly connected to the server.
3. Make sure that the server and the monitor are turned on.
4. Try using another keyboard.
Note:
If you are using the C2T chain, refer to “ Testing the C2T chain” on page 73.
If the items above are correct, call for service.
The mouse or pointing device
does not work.
1. Verify that the mouse or pointing-device cable is securely connected and the
device drivers are installed correctly.
2. Try using another mouse or pointing device.
Note:
If you are using the C2T chain, refer to “ Testing the C2T chain” on page
73.
If the problem remains, call for service.
Table 16. Troubleshooting charts
110
xSeries 330: User’s Reference
Device
Memory problems
Suggested action
Verify that:
The amount of memory
displayed is less than the
amount of memory installed.
1. The memory modules are seated properly.
2. You have installed the correct type of memory.
3. If you changed the memory, you updated the memory configuration with the
Configuration/Setup Utility program.
4. All banks of memory on the DIMMs are enabled. The server might have
automatically disabled a DIMM bank when it detected a problem or a DIMM
bank could have been manually disabled.
Look in the POST error log for error message 289:
•
If the DIMM was disabled by a system-management interrupt (SMI), replace
the DIMM.
•
If the DIMM was disabled by the user or by POST:
1. Start the Configuration/Setup Utility program.
2. Enable the DIMM.
3. Save the configuration and restart the server.
•
If you continue to get this error, replace the DIMM.
If the problem persists, call for service.
Microprocessor problems
The server emits a continuous
tone during POST.
The startup (boot) microprocessor is not working properly.
Verify that the startup microprocessor is seated properly. If it is, replace the startup
microprocessor.
If the problem remains, call for service.
Monitor problems
Testing the monitor.
Some IBM monitors have their own self-tests. If you suspect a problem with your
monitor, refer to the information that comes with the monitor for adjusting and
testing instructions.
If you still cannot find the problem, call for service.
The screen is blank.
Verify that:
1. The server power cord is plugged into the server and a working electrical outlet.
2. The monitor cables are connected properly.
3. The monitor is turned on and the Brightness and Contrast controls are adjusted
correctly.
If the servers are C2T chained together, verify that:
1. The C2T chain cables are securely connected to the servers.
2. The C2T breakout cable is connected properly.
3. A powered-up server is selected.
Attention: In some memory configurations, the 3-3-3 beep code might sound during
POST followed by a blank display screen. If this occurs and the Boot Fail Count
feature in the Start Options of the Configuration/Setup Utility is set to Enabled (its
default setting), you must restart the server three times to force the system BIOS to
reset the memory connector or bank of connectors from Disabled to Enabled.
If the items above are correct and the screen remains blank, call for service.
Table 16. Troubleshooting charts
Chapter 6. Solving Problems
111
Device
Suggested action
Only the cursor appears.
Call for service.
The monitor works when you
turn on the server, but goes
blank when you start some
application programs.
Verify that:
1. The primary monitor cable is connected to the C2T device breakout cable.
2. You installed the necessary device drivers for the applications.
If the items above are correct and the screen remains blank, call for service.
Wavy, unreadable, rolling,
If the monitor self-tests show the monitor is OK, consider the location of the monitor.
distorted screen, or screen jitter. Magnetic fields around other devices (such as transformers, appliances, fluorescent
lights, and other monitors) can cause screen jitter or wavy, unreadable, rolling, or
distorted screen images. If this happens, turn off the monitor. (Moving a color
monitor while it is turned on might cause screen discoloration.) Then move the
device and the monitor at least 305 mm (12 in.) apart. Turn on the monitor.
Notes:
1. To prevent diskette drive read/write errors, be sure the distance between
monitors and diskette drives is at least 76 mm (3 in.).
2. Non-IBM monitor cables might cause unpredictable problems.
3. An enhanced monitor cable with additional shielding is available for the 9521
and 9527 monitors. For information about the enhanced monitor cable, see your
IBM reseller or IBM marketing representative.
If the problem remains, call for service.
Wrong characters appear on the
screen.
If the wrong language is displayed, update the BIOS with the correct language.
If the problem remains, call for service.
Option problems
An IBM option that was just
installed does not work.
Verify that:
1. The option is designed for the server. Refer to the "Support for Netfinity Servers"
flowchart for information about obtaining ServerProven™ compatibility
information from the World Wide Web.
2. You followed the installation instructions that came with the option.
3. The option is installed correctly.
4. You have not loosened any other installed options or cables.
5. You updated the configuration information in the Configuration/Setup Utility
program. Whenever memory or an option is changed, you must update the
configuration.
If the problem remains, call for service.
An IBM option that used to
work does not work now.
Verify that all of the option hardware and cable connections are secure.
If the option comes with its own test instructions, use those instructions to test the
option.
If the failing option is a SCSI option, verify that:
1. The cables for all external SCSI options are connected correctly.
2. The last option in each SCSI chain, or the end of the SCSI cable, is terminated
correctly.
3. Any external SCSI option is turned on. You must turn on an external SCSI option
before turning on the server.
If the problem remains, call for service.
Table 16. Troubleshooting charts
112
xSeries 330: User’s Reference
Device
Power problems
The server does not power on.
Suggested action
Verify that:
1. The power cables are properly connected to the server.
2. The electrical outlet functions properly.
3. The type of memory installed is correct.
4. If you just installed an option, remove it, and restart the server. If the server now
powers on, you might have installed more options than the power supply
supports.
If the problem remains, call for service.
Serial port problems
The number of serial ports
identified by the operating
system is less than the number
of serial ports installed.
Verify that:
1. Each port is assigned a unique address by the Configuration/Setup Utility
program and none of the serial ports are disabled.
Note:
The Management connector is the same as a serial port connector, but it
is used only by the integrated Advanced System Management
Processor, and is not available for use by the operating system. This
port does not appear in the Configuration/Setup Utility program
menus; it can be configured using Netfinity Manager.
2. The serial-port adapter, if you installed one, is seated properly.
If the problem still exists, call for service.
A serial device does not work.
For more information about the
serial port see “ Serial port” on
page 59.
Verify that:
1. The device is compatible with the server.
2. The serial port is enabled and is assigned a unique address.
3. Make sure that the device is not connected to the management port C.
Note:
The management C connector is the same as a serial port connector, but
it is used only by the integrated Advanced System Management
Processor and is not available for use by the operating system. This port
does not appear in the Configuration/Setup Utility program menus; it
can be configured using Netfinity Manager.
If the problem still exists, call for service.
Software problem
Suspected software problem.
To determine if problems are caused by the software, verify that:
1. Your server has the minimum memory requirements needed to use the software.
For memory requirements, refer to the information that comes with the software.
Note:
If you have just installed an adapter or memory, you might have a
memory address conflict.
2. The software is designed to operate on your server.
3. Other software works on your server.
4. The software that you are using works on another system.
If you received any error messages when using the software program, refer to the
information that comes with the software for a description of the messages and
solutions to the problem.
If the items above are correct and the problem remains, contact your place of
purchase.
Table 16. Troubleshooting charts
Chapter 6. Solving Problems
113
Device
Universal Serial Bus (USB)
port problems
A USB device does not work.
Suggested action
Verify that:
1. You are not trying to use a USB device during POST if you have a standard (nonUSB) keyboard attached to the keyboard port.
Note:
If a standard (non-USB) keyboard is attached to the keyboard port, then
the USB is disabled and no USB device will work during POST.
2. The correct USB device driver is installed.
3. Your operating system supports USB devices.
If the problem still exists, call for service.
Table 16. Troubleshooting charts
114
xSeries 330: User’s Reference
Troubleshooting an Ethernet controller
This section provides troubleshooting information for problems that might occur with
an 10/100 Mbps Ethernet controller.
Network connection problems
If an Ethernet controller cannot connect to the network, check the following:
•
Make sure that the cable is installed correctly.
The network cable must be securely attached at all connections. If the cable is
attached but the problem persists, try a different cable.
If you set the Ethernet controller to operate at 100 Mbps, you must use Category
5 cabling.
If you directly connect two workstations (without a hub), or if you are not using
a hub with X ports, use a crossover cable.
To determine whether a hub has an X port, check the port label. If the
label contains an X, the hub has an X port.
Determine if the hub supports auto-negotiation. If not, try configuring the
integrated Ethernet controller manually to match the speed and duplex mode of
the hub.
Make sure that you are using the correct device drivers, supplied with your
server.
Check for operating system-specific causes for the problem.
Make sure that the device drivers on the client and server are using the same
protocol.
Test the Ethernet controller.
Note:
•
•
•
•
•
How you test the Ethernet controller depends on which operating system you
are using (see the Ethernet controller device driver README file).
Chapter 6. Solving Problems
115
Ethernet controller troubleshooting chart
You can use the following troubleshooting chart to find solutions to 10/100 Mbps
Ethernet controller problems that have definite symptoms.
Ethernet controller problem
The server stops running
when loading device drivers.
Suggested Action
The PCI BIOS interrupt settings are incorrect.
Check the following:
•
Determine if the interrupt (IRQ) setting assigned to the Ethernet controller is also
assigned to another device in the Configuration/Setup Utility program.
Although interrupt sharing is allowed for PCI devices, some devices do not
function well when they share an interrupt with a dissimilar PCI device. Try
changing the IRQ assigned to the Ethernet controller or the other device. For
example, for NetWare Versions 3 and 4 it is recommended that disk controllers
not share interrupts with LAN controllers.
•
Make sure that you are using the most recent device driver available from the
World Wide Web.
•
Run the network diagnostic program.
If the problem remains, call for service.
Data is incorrect or sporadic.
The Ethernet controller
stopped working when
another adapter was added
to the server.
Check the following:
•
Make sure that you are using Category 5 cabling when operating the server at 100
Mbps.
•
Make sure that the cables do not run close to noise-inducing sources like
fluorescent lights.
Check the following:
•
Make sure that the cable is connected to the Ethernet controller.
•
Make sure that your PCI system BIOS is current.
•
Reseat the adapter.
•
Determine if the interrupt (IRQ) setting assigned to the Ethernet adapter is also
assigned to another device in the Configuration/Setup Utility program.
Although interrupt sharing is allowed for PCI devices, some devices do not
function well when they share an interrupt with a dissimilar PCI device. Try
changing the IRQ assigned to the Ethernet adapter or the other device.
If the problem remains, call for service.
The Ethernet controller
stopped working without
apparent cause.
Check the following:
•
Run diagnostics for the Ethernet controller.
•
Try a different connector on the hub.
•
Reinstall the device drivers. Refer to your operating-system documentation and
to the ServerGuide information.
If the problem remains, call for service.
Table 17. Ethernet troubleshooting chart
116
xSeries 330: User’s Reference
Ethernet controller messages
The integrated Ethernet controllers might display messages from the following device
drivers:
•
•
Novell™ NetWare™ or IntraNetWare Server ODI
NDIS Adapter for level 4.0 (Windows NT)
Novell NetWare or IntraNetWare server ODI
driver teaming messages
This section provides explanations of the error messages for the Novell NetWare or
IntraNetWare server ODI driver, and suggested actions to resolve each problem.
Message
Description
Couldn’t allocate resources
Explanation: An unknown error has occurred when trying to allocate needed
resources for the AFT Module. Action:
•
Check the server configuration. If the problem persists, contact your
network supplier.
•
Verify that the Ethernet controller is enabled. If the Ethernet controller is
enabled, run the diagnostic programs.
AFT group for primary adapter in slot
nnn already exists.
Explanation: An attempt was made to rebind an adapter already in an AFT
group. Action: Check the AFT slot numbers for existing AFT teams. If the
problem persists, contact your network supplier.
Error locating DCT addresses in
internal table. Make sure that you
have loaded LAN drivers after
loading AFT.NLM.
Explanation: The bind command was entered prior to loading the device
driver. The device driver must be loaded after loading AFT.NLM but before
any bind command can be issued. Action: Load the driver for the supported
adapter and try loading the AFT module again. If the problem persists, contact
your network supplier.
Insufficient number of arguments
specified.
Explanation: The appropriate or expected number of parameters was not
entered in a command. Action: Check the parameters required for the given
command. If the problem persists, contact your network supplier.
Duplicate slot numbers detected.
Explanation: An attempt has been made to bind the same slot number more
than once. Action: Check the slot numbers entered during the bind. Adapter
slot numbers must be valid and unique. If the problem persists, contact your
network supplier.
’Xxx’ is not supported for AFT team.
Explanation: A bind command has been issued for adapters not supported by
AFT.NLM. Action: Make sure that you attempt to bind only adapters
supported by AFT.NLM.
Primary and Secondary adapters do
not match. AFT group is not created.
Explanation: A bind command was entered for an adapter team that is a
combination of server and client adapters. An AFT team must be a grouping of
the same classification of adapter. Action: Verify that all the adapters bound in
a team are of the same classification.
Requested number of Secondary
cards are not found.
Explanation: The number of adapters specified in the bind command could
not be located. Action: Verify the numbers and slot locations of the adapters to
be bound. If the problem persists, contact your network supplier.
Failed to create AFT group. Make
Explanation: Binding of protocol failed. Protocol is either not bound to any
sure that the drivers for supported
adapter or is bound to more than one adapter in the group. Action: Ensure that
adapters are loaded, primary adapter the protocol is bound to only adapter in an AFT team.
is bound to protocols, and secondary
adapter is not bound to any protocols.
Table 18. NetWare driver messages for the Ethernet controller
Chapter 6. Solving Problems
117
Error identifying slot numbers for the
specified board names.
Explanation: The mapping between the board name entered and the slot
number for an adapter could not be established. Action: Check the board name
for the adapter before issuing the bind command. If the problem persists,
contact your network supplier.
Can’t unbind specified slot from AFT
group. Make sure that the slot you
specified is for the primary adapter in
an AFT group.
Explanation: The number entered in the unbind command was not the
primary adapter in an AFT group. Action: Reissue the unbind command and
specify the slot number for the primary adapter.
LAN adapter at slot nnnn (Port 0xaa)
failed to reset. Check the state of the
adapter.
Explanation: The adapter that you specified could not be initialized. Action:
1. Load the driver for the supported adapter.
2. Check that the adapter is seated properly in the slot and try loading the
AFT module again.
If the problem persists, contact your network supplier.
AFT is not supported on this version
of NetWare(TM).
Explanation: The NetWare on your server is not a version supported by AFT.
Action: Load and bind AFT only on supported versions of NetWare (currently
version 4.11 and above).
Failed to allocate resources tags.
Explanation: An unknown error has occurred when trying to allocate needed
resources for the AFT module. Action: Check Server Configuration. If the
problem persists, contact your network supplier.
Please unload all LAN drivers before
unloading AFT.NLM.
Explanation: An attempt was made to unload the AFT.NLM module before
unloading the adapter driver. Action: Unload the adapter driver before
unloading the AFT module.
Table 18. NetWare driver messages for the Ethernet controller
118
xSeries 330: User’s Reference
NDIS 4.0 (Windows NT) driver messages
This section contains the error messages for the NDIS 4.0 drivers. The explanation and
recommended action are included with each message.
Error code (hex)
Description
0x00
Explanation: The driver could not register the specified interrupt. Action: Using the
Configuration/Setup utility, make sure that a PCI interrupt is assigned to your Ethernet card, and
that Ethernet is enabled.
0x01
Explanation: One of the PCI cards did not get the required resources. Action: Using the
Configuration/Setup utility, make sure that a PCI interrupt is assigned to your Ethernet card, and
that Ethernet is enabled.
0x02
Explanation: Bad node address (multicast address). Action: Make sure the locally administered
address is valid, if one is specified. The address can not be a multicast address.
0x03
Explanation: Failed self-test. Action: Make sure a cable is attached to the Ethernet connector. If the
problem persists, call for service.
0x0D
Explanation: Could not allocate enough memory for transmit queues. Action:
1. From the Windows NT desktop, select Start -> Control Panel -> Networks -> Adapters.
2. Select your IBM Ethernet adapter from the list.
3. Select Properties -> Advanced.
4. Lower the resource values that apply to the transmit queue.
0x0E
Explanation: Could not allocate enough memory for receive queue. Action:
1. From the Windows NT desktop, select Start -> Control Panel -> Networks -> Adapters.
2. Select your IBM Ethernet adapter from the list.
3. Select Properties -> Advanced.
4. Lower the resource values that apply to the receive queue.
0x0F
Explanation: Could not allocate enough memory for other structures. Action:
1. From the Windows NT desktop, select Start -> Control Panel -> Networks -> Adapters.
2. Select your IBM Ethernet adapter from the list.
3. Select Properties -> Advanced.
4. Lower the value for the resource named in the message.
0x10
Explanation: Did not find any Ethernet controllers. Action: Using the Configuration/Setup utility,
make sure that Ethernet is enabled.
0x11
Explanation: Multiple Ethernet controllers found, but none matched the required ID. Action:
Using the Configuration/Setup utility, make sure that Ethernet is enabled.
0x13
Explanation: Did not find any Ethernet controllers that matched the required subven/subdev.
Action: Using the Configuration/Setup utility, make sure that Ethernet is enabled.
0x16
Explanation: Single adapter found but multiple instances tried to load. Action: Using the
Configuration/Setup utility, make sure that Ethernet is enabled, and that the slot containing the
IBM Netfinity 10/100 Ethernet Adapter or the IBM 10/100 Etherjet PCI adapter is enabled.
0x17
Explanation: Slot parameter not specified in the registry. Action: Remove the adapter driver and
reinstall it. If the problem persists, call for service.
Table 19. NDIS (Windows NT or Windows 2000) driver messages for the Ethernet controller
Chapter 6. Solving Problems
119
Error code (hex)
All other 4character
hexadecimal
codes
Description
Action: Call for service.
Table 19. NDIS (Windows NT or Windows 2000) driver messages for the Ethernet controller
120
xSeries 330: User’s Reference
Ethernet teaming messages:
Event ID
Type
Description
01
Error
Explanation: Team Name and physical adapter name are the same. This is
an invalid configuration. Action: Reconfigure the adapter team by doubleclicking the PROSet icon in the control panel.
02
Error
Explanation: Unable to allocate required resources. Action: Free some
memory resources and restart.
03
Error
Explanation: Unable to read required registry parameters. Action:
Reconfigure the adapter team by double-clicking the PROSet icon in the
control panel.
04
Error
Explanation: Unable to bind to physical adapter. Action: Reconfigure the
adapter team by double-clicking the PROSet icon in the control panel.
05
Error
Explanation: Unable to initialize an adapter team. Action: Reconfigure the
adapter team by double-clicking the PROSet icon in the control panel.
06
Informational
Explanation: Team nn. Primary adapter is initialized. Action: None.
07
Informational
Explanation: Team nn. Secondary adapter is initialized. Action: None.
08
Informational
Explanation: Team nn. Virtual adapter or Team is initialized.
Action: None.
09
Informational
Explanation: Team nn. Primary adapter is switching over.
Action: None.
10
Warning
Explanation: Team nn. Adapter link down. Action: Make sure the adapter
is functioning properly.
11
Informational
Explanation: Team nn. Secondary adapter took over. Action: None.
12
Warning
Explanation: Team nn. Secondary adapter is deactivated from the Team.
Action: Make sure the secondary adapter is functioning properly and that
the adapter cable is securely connected to the LAN.
13
Informational
Explanation: Team nn. Secondary adapter has rejoined the Team. Action:
None.
14
Informational
Explanation: Team nn. Secondary adapter link is up. Action: None.
15
Error
Explanation: Team nn. The last adapter has lost its link. Network
connection has been lost. Action: Shut down the server and replace the
adapters; then, restart the server to reestablish the connection.
16
Informational
Explanation: Team nn. An adapter has re-established the link. Network
connection has been restored. Action: None.
17
Informational
Explanation: Team nn. Preferred primary adapter has been detected.
Action: None.
18
Informational
Explanation: Team nn. Preferred secondary adapter has been detected.
Action: None.
19
Informational
Explanation: Team nn. Preferred primary adapter took over.
Action: None.
20
Informational
Explanation: Team nn. Preferred secondary adapter took over.
Action: None.
21
Warning
Explanation: Team nn. Primary adapter does not sense any Probes. Possible
reason: partitioned Team. Action: Make sure the cables of the adapter team
are connected to the same LAN segment. Reconfigure the team if necessary.
Table 20. NDIS (Windows NT or Windows 2000) driver teaming messages for the Ethernet controller
Chapter 6. Solving Problems
121
Replacing the battery
When replacing the battery you must replace it with a lithium battery of the same
type, from the same manufacturer. To avoid possible danger read and follow the
safety statement below.
To order replacement batteries, call 1-800-772-2227 within the United States, and 1800-465-7999 or 1-800-465-6666 within Canada. Outside the U.S. and Canada, call your
IBM reseller or IBM marketing representative.
Note:
After you replace the battery, you must reconfigure your server and reset the
system date and time.
Statement 2
CAUTION:
When replacing the lithium battery, use only IBM Part Number 33F8354 or an
equivalent type battery recommended by the manufacturer. If your system has a
module containing a lithium battery, replace it only with the same module type
made by the same manufacturer. The battery contains lithium and can explode if
not properly used, handled, or disposed of.
Do not:
•
Throw or immerse into water.
•
Heat to more than 100 C (212 F)
•
Repair or disassemble
Dispose of the battery as required by local ordinances or regulations.
Complete the following steps to replace the battery:
1. Read “ Safety information” on page 37, and follow any special handling and
installation instructions supplied with the replacement battery.
2. Turn off the server and peripheral devices and disconnect all external cables and
power cords; then, remove the server cover.
3. Remove the battery:
a. Use one finger to lift the battery clip over the battery.
b. Use one finger to slightly slide the battery out from its socket. The spring
mechanism will push the battery out toward you as you slide it from the
socket.
c. Use your thumb and index finger to pull the battery from under the battery
clip.
d. Ensure that the battery clip is touching the base of the battery socket by
pressing gently on the clip.
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xSeries 330: User’s Reference
4. Insert the new battery:
a. Tilt the battery so that you can insert it into the socket, under the battery clip.
b. As you slide it under the battery clip, press the battery down into the socket.
5. Reinstall the server cover and connect the cables.
6. Turn on the server.
7. Start the Configuration/Setup Utility program and set configuration parameters.
•
Set the system date and time.
•
Set the power-on password.
•
Reconfigure your server.
Chapter 6. Solving Problems
123
Getting help, service, and information
If you need help, service, technical assistance, or just want more information about
IBM products, you will find a wide variety of sources available from IBM to assist
you.
For example, IBM maintains pages on the World Wide Web where you can get
information about IBM products and services, find the latest technical information,
and download device drivers and updates. Some of these pages are:
Table 21. Getting help, service, and information World Wide Web addresses
http://www.ibm.com
Main IBM home page
http://www.ibm.com/pc
IBM Personal Computing
http://www.ibm.com/pc/support
IBM Personal Computing Support
http://www.ibm.com/pc/us/ibmpc
IBM Commercial Desktop PCs (U.S.)
http://www.ibm.com/pc/us/intellistation
IBM IntelliStation Workstations (U.S.)
http://www.ibm.com/pc/us/accessories
Options by IBM (U.S.)
http://www.ibm.com/eserver/xseries
IBM xSeries servers (U.S.)
http://www.ibm.com/pc/us/server/sguide
IBM ServerGuide (U.S.)
http://www.ibm.com/pc/us/netfinity/
system_management
IBM Systems Management (U.S.)
http://www.ibm.com/software/os/warp-server
IBM OS/2 Warp Server
http://www.ibm.com/pc/techconnect
IBM TechConnect
You can select a country-specific Web site from these pages.
You might also want to visit the Web pages of other companies for information about
other operating systems, software, and accessories. The following are some other Web
sites you might find helpful:
http://www.lotus.com
http://www.tivoli.com
http://www.microsoft.com
http://www.novell.com
http://www.sco.com
http://www.adaptec.com
http://www.apcc.com
http://www.norton.com
Help is also available from bulletin boards and online services, as well as by fax and
telephone. This section provides information about these sources.
Services available and telephone numbers listed are subject to change without notice.
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xSeries 330: User’s Reference
Service support
With the original purchase of an IBM hardware product, you have access to extensive
support coverage. During the IBM hardware product warranty period, you may call
the IBM HelpCenter (1-800-772-2227 in the U.S.) for hardware product assistance
covered under the terms of the IBM hardware warranty. See “ Getting help by
telephone” on page 128 for HelpCenter telephone numbers in other countries.
The following services are available during the warranty period:
•
Problem determination - Trained personnel are available to assist you with
determining if you have a hardware problem and deciding what action is
necessary to fix the problem.
•
IBM hardware repair - If the problem is determined to be caused by IBM
hardware under warranty, trained service personnel are available to provide the
applicable level of service.
•
Engineering change management - Occasionally, there might be changes that are
required after a product has been sold. IBM or your reseller, if authorized by
IBM, will make Engineering Changes (ECs) available that apply to your
hardware.
Be sure to retain your proof of purchase to obtain warranty service.
Please have the following information ready when you call:
•
Machine Type and Model
•
Serial numbers of your IBM hardware products
•
Description of the problem
•
Exact wording of any error messages
•
Hardware and software configuration information
If possible, be at your server when you call.
The following items are not covered:
•
Replacement or use of non-IBM parts or nonwarranted IBM parts
Note:
All warranted parts contain a 7-character identification in the format
IBM FRU XXXXXXX.
•
Identification of software problem sources
•
Configuration of BIOS as part of an installation or upgrade
•
Changes, modifications, or upgrades to device drivers
•
Installation and maintenance of network operating systems (NOS)
•
Installation and maintenance of application programs
Refer to your IBM hardware warranty for a full explanation of IBM's warranty terms.
Chapter 6. Solving Problems
125
Before you call for service
Many computer problems can be solved without outside assistance, by using the
online help or by looking in the online or printed documentation that comes with
your computer or software. Also, be sure to read the information in any README
files that come with your software.
Most computers, operating systems, and application programs come with
documentation that contains troubleshooting procedures and explanations of error
messages. The documentation that comes with your computer also contains
information about the diagnostic tests you can perform.
If you receive a POST error code when you turn on your computer, refer to the POST
error-message charts in your hardware documentation. If you do not receive a POST
error code, but suspect a hardware problem, refer to the troubleshooting information
in your hardware documentation or run the diagnostic tests.
If you suspect a software problem, consult the documentation (including README
files) for the operating system or application program.
Getting customer support and service
Purchasing an IBM PC hardware product entitles you to standard help and support
during the warranty period. If you need additional support and services, a wide
variety of extended services are available for purchase that address almost any need.
Using the World Wide Web
On the World Wide Web, the IBM Personal Computing Web site has up-to-date
information about IBM Personal Computer products and support. The address for the
IBM Personal Computing home page is:
http://www.ibm.com/pc
You can find support information for your IBM products, including supported
options, on the IBM Personal Computing Support page at:
http://www.ibm.com/pc/support
If you select Profile from the support page, you can create a customized support page
that is specific to your hardware, complete with Frequently Asked Questions, Parts
Information, Technical Hints and Tips, and Downloadable Files. You will have the
information you need, all in one place. In addition, you can choose to receive e-mail
notifications whenever new information becomes available about your registered
products. You also can access online support forums, which are community sites
monitored by IBM support staff.
For information about specific Personal Computer products, visit the following pages:
http://www.ibm.com/pc/us/intellistation
http://www.ibm.com/pc/us/ibmpc
http://www.ibm.com/eserver/xseries
http://www.ibm.com/pc/us/thinkpad
http://www.ibm.com/pc/us/accessories
http://www.direct.ibm.com/content/home/en_US/aptiva
You can select a country-specific Web site from these pages.
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xSeries 330: User’s Reference
Using electronic support services
If you have a modem, you can get help from several popular services. Online
information services provide assistance through question-and-answer message areas,
live chat rooms, searchable databases, and more.
Technical information is available on a wide range of topics, such as:
•
Hardware setup and configuration
•
Preinstalled software
•
Windows, OS/2, and DOS
•
Networking
•
Communications
•
Multimedia
In addition, the latest device driver updates are available.
Commercial online services, such as America Online (AOL), contain information
about IBM products. (For AOL, use the keyword IBM.)
Getting information by fax
If you have a touch-tone telephone and access to a fax machine, in the U.S. and
Canada you can receive by fax marketing and technical information on many topics,
including hardware, operating systems, and local area networks (LANs). You can call
the IBM Automated Fax System 24 hours a day, 7 days a week. Follow the recorded
instructions, and the requested information will be sent to your fax machine.
In the U.S. and Canada, to access the IBM Automated Fax System, call 1-800-426-3395.
Getting help online
Online Housecall is a remote communication tool that allows an IBM technicalsupport representative to access your PC by modem. Many problems can be remotely
diagnosed and corrected quickly and easily. In addition to a modem, a remote-access
application program is required. This service is not available for servers. There might
be a charge for this service, depending on the request.
For more information about configuring your PC for Online Housecall:
•
In the U.S., call 1-800-772-2227.
•
In Canada, call 1-800-565-3344.
•
In all other countries, contact your IBM reseller or IBM marketing
representative.
Chapter 6. Solving Problems
127
Getting help by telephone
During the warranty period, you can get help and information by telephone through
the IBM HelpCenter. Expert technical-support representatives are available to assist
you with questions you might have on the following:
•
Setting up your computer and IBM monitor
•
Installing and setting up IBM options purchased from IBM or an IBM reseller
•
30-day, preinstalled-operating-system support
•
Arranging for service (on-site or carry-in)
•
Arranging for overnight shipment of customer-replaceable parts
In addition, if you purchased an IBM PC Server or IBM Netfinity Server, you are
eligible for IBM Start Up Support for 90 days after installation. This service provides
assistance for:
•
Setting up your network operating system
•
Installing and configuring interface cards
•
Installing and configuring network adapters
Please have the following information ready when you call:
•
Machine Type and Model
•
Serial numbers of your computer, monitor, and other components, or your proof
of purchase
•
Description of the problem
•
Exact wording of any error messages
•
Hardware and software configuration information for your system
If possible, be at your computer when you call.
In the U.S. and Canada, these services are available 24 hours a day, 7 days a week. In
the U.K., these services are available Monday through Friday, from 9:00 a.m. to 6:00
p.m.1
1.Response time will vary depending on the number and complexity of incoming calls.
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xSeries 330: User’s Reference
Table 22. Internation help phone numbers
Country
Telephone number
Austria
Österreich
01-24 692 5901
Belgium - Dutch
Belgie
02-210 9820
Belgium - French
Belgique
02-210 9800
Canada
Toronto only
416-383-3344
Canada
Canada - all other
1-800-565-3344
Denmark
Danmark
35 25 02 91
Finland
Suomi
09-22 931 840
France
France
01-69 32 40 40
Germany
Deutschland
069-6654 9040
Ireland
Ireland
01-815 9202
Italy
Italia
02-482 9202
Luxembourg
Luxembourg
298-977 5063
Netherlands
Nederland
020-504 0501
Norway
Norge
23 05 32 40
Portugal
Portugal
21-791 51 47
Spain
España
91-662 49 16
Sweden
Sverige
08-751 52 27
Switzerland - German
Schweiz
0848-80 52 52
Switzerland - French
Suisse
0848-80 52 52
Switzerland - Italian
Svizzera
0848-80 52 52
United Kingdom
United Kingdom
01475-555 055
U.S.A. and Puerto Rico
U.S.A. and Puerto Rico
1-800-772-2227
Austria
Österreich
01-24 692 5901
In all other countries, contact your IBM reseller or IBM marketing representative.
Getting help around the world
If you travel with your computer or need to move it to another country, you can
register for International Warranty Service. When you register with the International
Warranty Service Office, you will receive an International Warranty Service Certificate
that is honored virtually worldwide, wherever IBM or IBM resellers sell and service
IBM PC products.
For more information or to register for International Warranty Service:
•
In the U.S. or Canada, call 1-800-497-7426.
•
In Europe, call 44-1475-893638 (Greenock, U.K.).
•
In Australia and New Zealand, call 61-2-9354-4171.
In all other countries, contact your IBM reseller or IBM marketing representative.
Chapter 6. Solving Problems
129
Purchasing additional services
During and after the warranty period, you can purchase additional services, such as
support for IBM and non-IBM hardware, operating systems, and application
programs; network setup and configuration; upgraded or extended hardware repair
services; and custom installations. Service availability and name might vary by
country.
Enhanced PC support line
Enhanced PC Support is available for desktop and mobile IBM computers that are not
connected to a network. Technical support is provided for IBM computers and IBM or
non-IBM options, operating systems, and application programs on the Supported
Products list.
This service includes technical support for:
•
Installing and configuring your out-of-warranty IBM computer
•
Installing and configuring non-IBM options in IBM computers
•
Using IBM operating systems in IBM and non-IBM computers
•
Using application programs and games
•
Tuning performance
•
Installing device drivers remotely
•
Setting up and using multimedia devices
•
Identifying system problems
•
Interpreting documentation
You can purchase this service on a per-call basis, as a multiple-incident package, or as
an annual contract with a 10-incident limit. For more information about purchasing
Enhanced PC Support, see “ Ordering support line services” on page 131.
900-number operating system and hardware
support line
In the U.S., if you prefer to obtain technical support on a pay-as-you-go basis, you can
use the 900-number support line. The 900-number support line provides support for
IBM PC products that are out of the warranty period.
To access this support, call 1-900-555-CLUB (2582). You will be notified of the charge
per minute.
Network and server support line
Network and Server Support is available for simple or complex networks made up of
IBM servers and workstations using major network operating systems. In addition,
many popular non-IBM adapters and network interface cards are supported.
This service includes all of the features of the Enhanced PC Support Line, plus:
130
•
Installing and configuring client workstations and servers
•
Identifying system problems and correcting problems on the client or the server
•
Using IBM and non-IBM network operating systems
•
Interpreting documentation
xSeries 330: User’s Reference
You can purchase this service on a per-call basis, as a multiple-incident package, or as
an annual contract with a 10-incident limit. For more information about purchasing
Network and Server Support, see “ Ordering support line services” .
Ordering support line services
Enhanced PC Support Line and Network and Server Support Line services are
available for products on the Supported Products list. To receive a Supported
Products list:
•
In the U.S.:
1. Call 1-800-426-3395.
2. Select document number 11683 for Network and Server support.
3. Select document number 11682 for Enhanced PC support.
•
In Canada, contact IBM Direct at 1-800-465-7999, or:
1. Call 1-800-465-3299.
2. Select the HelpWare catalog.
•
In all other countries, contact your IBM reseller or IBM marketing
representative.
For more information or to purchase these services:
•
In the U.S., call 1-800-772-2227.
•
In Canada, call 1-800-465-7999.
•
In all other countries, contact your HelpCenter.
Warranty and repair services
You can upgrade your standard hardware warranty service or extend the service
beyond the warranty period.
Warranty upgrades in the U.S. include:
•
Carry-in service to on-site service
If your warranty provides carry-in repair service, you can upgrade to on-site
repair service, either standard or premium. The standard upgrade provides a
trained servicer within the next business day (9 a.m. to 5 p.m., local time,
Monday though Friday). The premium upgrade provides 4-hour average
response, 24 hours a day, 7 days a week.
•
On-site service to premium on-site service
If your warranty provides for on-site service, you can upgrade to premium onsite service (4-hour average on-site response, 24 hours a day, 7 days a week).
You also can extend your warranty. Warranty and Repair Services offers a variety of
post-warranty maintenance options, including ThinkPad EasyServ Maintenance
Agreements. Availability of the services varies by product.
For more information about warranty upgrades and extensions:
•
In the U.S., call 1-800-426-4968.
•
In Canada, call 1-800-465-7999.
•
In all other countries, contact your IBM reseller or IBM marketing
representative.
Chapter 6. Solving Problems
131
Ordering publications
Additional publications are available for purchase from IBM. For a list of publications
available in your country:
132
•
In the U.S., Canada, and Puerto Rico, call 1-800-879-2755.
•
In other countries, contact your IBM reseller or IBM marketing representative.
xSeries 330: User’s Reference
Appendix A. Product warranties and notices
This chapter contains warranty and emission notices. It also contains trademarks and
general-information notices.
Warranty Statements
The warranty statements consist of two parts: Part 1 and Part 2. Part 1 varies by
country. Part 2 is the same for all countries. Be sure to read both the Part 1 that applies
to your country and Part 2.
•
United States, Puerto Rico, and Canada (Z125-4753-05 11/97)
(“ IBM Statement of Limited Warranty for United States, Puerto Rico, and
Canada (Part 1 - General Terms)” )
•
Worldwide except Canada, Puerto Rico, Turkey, and United States (Z125-569701 11/97)
(“ IBM Statement of Warranty Worldwide except Canada, Puerto Rico, Turkey,
United States (Part 1 – General Terms)” on page 136)
•
Worldwide Country-Unique Terms
(“ Part 2 - Worldwide Country-Unique Terms” on page 138)
IBM Statement of Limited Warranty for United States,
Puerto Rico, and Canada (Part 1 - General Terms)
This Statement of Limited Warranty includes Part 1 - General Terms and Part 2 Country-unique Terms. The terms of Part 2 may replace or modify those of Part 1.The
warranties provided by IBM in this Statement of Limited Warranty apply only to
Machines you purchase for your use, and not for resale, from IBM or your reseller.
The term "Machine" means an IBM machine, its features, conversions, upgrades,
elements, or accessories, or any combination of them. The term "Machine" does not
include any software programs, whether pre-loaded with the Machine, installed
subsequently or otherwise. Unless IBM specifies otherwise, the following warranties
apply only in the country where you acquire the Machine. Nothing in this Statement
of Warranty affects any statutory rights of consumers that cannot be waived or limited
by contract. If you have any questions, contact IBM or your reseller.
Machine - IBM
xSeries 330
Warranty Period* - Three Years
*Contact your place of purchase for warranty service information. Some IBM
Machines are eligible for On-site warranty service depending on the country where
service is performed.
The IBM Warranty for Machines
IBM warrants that each Machine 1) is free from defects in materials and workmanship
and 2) conforms to IBM's Official Published Specifications. The warranty period for a
Machine is a specified, fixed period commencing on its Date of Installation. The date
on your sales receipt is the Date of Installation, unless IBM or your reseller informs
you otherwise.
© Copyright IBM Corp. 2000
133
During the warranty period IBM or your reseller, if approved by IBM to provide
warranty service, will provide repair and exchange service for the Machine, without
charge, under the type of service designated for the Machine and will manage and
install engineering changes that apply to the Machine.
If a Machine does not function as warranted during the warranty period, and IBM or
your reseller are unable to either 1) make it do so or 2) replace it with one that is at
least functionally equivalent, you may return it to your place of purchase and your
money will be refunded. The replacement may not be new, but will be in good
working order.
Extent of Warranty
The warranty does not cover the repair or exchange of a Machine resulting from
misuse, accident, modification, unsuitable physical or operating environment,
improper maintenance by you, or failure caused by a product for which IBM is not
responsible. The warranty is voided by removal or alteration of Machine or parts
identification labels.
THESE WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE
ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED,
INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR
CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS AND
YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION
TO JURISDICTION. SOME JURISDICTIONS DO NOT ALLOW THE
EXCLUSION OR LIMITATION OF EXPRESS OR IMPLIED WARRANTIES, SO
THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. IN
THAT EVENT, SUCH WARRANTIES ARE LIMITED IN DURATION TO THE
WARRANTY PERIOD. NO WARRANTIES APPLY AFTER THAT PERIOD.
Items Not Covered by Warranty
IBM does not warrant uninterrupted or error-free operation of a Machine.
Unless specified otherwise, IBM provides non-IBM machines WITHOUT
WARRANTIES OF ANY KIND.
Any technical or other support provided for a Machine under warranty, such as
assistance via telephone with "how-to" questions and those regarding Machine set-up
and installation, will be provided WITHOUT WARRANTIES OF ANY KIND.
Warranty Service
To obtain warranty service for the Machine, contact your reseller or IBM. In the
United States, call IBM at 1-800-772-2227. In Canada, call IBM at 1-800-565-3344. You
may be required to present proof of purchase.
IBM or your reseller provides certain types of repair and exchange service, either at
your location or at a service center, to keep Machines in, or restore them to,
conformance with their Specifications. IBM or your reseller will inform you of the
available types of service for a Machine based on its country of installation. IBM may
repair the failing Machine or exchange it at its discretion.
When warranty service involves the exchange of a Machine or part, the item IBM or
your reseller replaces becomes its property and the replacement becomes yours. You
represent that all removed items are genuine and unaltered. The replacement may
not be new, but will be in good working order and at least functionally equivalent to
the item replaced. The replacement assumes the warranty service status of the
replaced item.
Any feature, conversion, or upgrade IBM or your reseller services must be installed on
a Machine which is 1) for certain Machines, the designated, serial-numbered Machine
and 2) at an engineering-change level compatible with the feature, conversion, or
134
xSeries 330: User’s Reference
upgrade. Many features, conversions, or upgrades involve the removal of parts and
their return to IBM. A part that replaces a removed part will assume the warranty
service status of the removed part.
Before IBM or your reseller exchanges a Machine or part, you agree to remove all
features, parts, options, alterations, and attachments not under warranty service.
You also agree to
1. ensure that the Machine is free of any legal obligations or restrictions that prevent
its exchange;
2. obtain authorization from the owner to have IBM or your reseller service a
Machine that you do not own; and
3. where applicable, before service is provided
a. follow the problem determination, problem analysis, and service request
procedures that IBM or your reseller provides,
b. secure all programs, data, and funds contained in a Machine,
c. provide IBM or your reseller with sufficient, free, and safe access to your
facilities to permit them to fulfill their obligations, and
d. inform IBM or your reseller of changes in a Machine’s location.
IBM is responsible for loss of, or damage to, your Machine while it is 1) in IBM’s
possession or 2) in transit in those cases where IBM is responsible for the
transportation charges.
Neither IBM nor your reseller is responsible for any of your confidential, proprietary
or personal information contained in a Machine which you return to IBM or your
reseller for any reason. You should remove all such information from the Machine
prior to its return.
Production Status
Each IBM Machine is manufactured from new parts, or new and used parts. In some
cases, the Machine may not be new and may have been previously installed.
Regardless of the Machine’s production status, IBM’s appropriate warranty terms
apply.
Limitation of Liability
Circumstances may arise where, because of a default on IBM’s part or other liability,
you are entitled to recover damages from IBM. In each such instance, regardless of
the basis on which you are entitled to claim damages from IBM (including
fundamental breach, negligence, misrepresentation, or other contract or tort claim),
IBM is liable for no more than
1. damages for bodily injury (including death) and damage to real property and
tangible personal property; and
2. the amount of any other actual direct damages, up to the greater of U.S. $100,000
(or equivalent in local currency) or the charges (if recurring, 12 months’ charges
apply) for the Machine that is the subject of the claim.
This limit also applies to IBM’s suppliers and your reseller. It is the maximum for
which IBM, its suppliers, and your reseller are collectively responsible.
UNDER NO CIRCUMSTANCES IS IBM LIABLE FOR ANY OF THE
FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES
(OTHER THAN THOSE UNDER THE FIRST ITEM LISTED ABOVE); 2) LOSS OF,
OR DAMAGE TO, YOUR RECORDS OR DATA; OR 3) SPECIAL, INCIDENTAL,
OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL
DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF IBM, ITS
SUPPLIERS OR YOUR RESELLER IS INFORMED OF THEIR POSSIBILITY.
Appendix A. Product warranties and notices
135
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION
OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE
LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
IBM Statement of Warranty Worldwide except Canada,
Puerto Rico, Turkey, United States (Part 1 – General
Terms)
This Statement of Warranty includes Part 1 - General Terms and Part 2 - Countryunique Terms. The terms of Part 2 may replace or modify those of Part 1. The
warranties provided by IBM in this Statement of Warranty apply only to Machines
you purchase for your use, and not for resale, from IBM or your reseller. The term
"Machine" means an IBM machine, its features, conversions, upgrades, elements, or
accessories, or any combination of them. The term "Machine" does not include any
software programs, whether pre-loaded with the Machine, installed subsequently or
otherwise. Unless IBM specifies otherwise, the following warranties apply only in the
country where you acquire the Machine. Nothing in this Statement of Warranty
affects any statutory rights of consumers that cannot be waived or limited by contract.
If you have any questions, contact IBM or your reseller.
Machine - IBM
xSeries 330
Warranty Period* - Three Years
*Contact your place of purchase for warranty service information. Some IBM
Machines are eligible for On-site warranty service depending on the country where
service is performed.
The IBM Warranty for Machines
IBM warrants that each Machine 1) is free from defects in materials and workmanship
and 2) conforms to IBM’s Official Published Specifications. The warranty period for a
Machine is a specified, fixed period commencing on its Date of Installation. The date
on your sales receipt is the Date of Installation, unless IBM or your reseller informs
you otherwise.
During the warranty period IBM or your reseller, if approved by IBM to provide
warranty service, will provide repair and exchange service for the Machine, without
charge, under the type of service designated for the Machine and will manage and
install engineering changes that apply to the Machine.
If a Machine does not function as warranted during the warranty period, and IBM or
your reseller are unable to either 1) make it do so or 2) replace it with one that is at
least functionally equivalent, you may return it to your place of purchase and your
money will be refunded. The replacement may not be new, but will be in good
working order.
Extent of Warranty
The warranty does not cover the repair or exchange of a Machine resulting from
misuse, accident, modification, unsuitable physical or operating environment,
improper maintenance by you, or failure caused by a product for which IBM is not
responsible. The warranty is voided by removal or alteration of Machine or parts
identification labels.
THESE WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE
ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED,
INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR
CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS AND
YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION
136
xSeries 330: User’s Reference
TO JURISDICTION. SOME JURISDICTIONS DO NOT ALLOW THE
EXCLUSION OR LIMITATION OF EXPRESS OR IMPLIED WARRANTIES, SO
THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. IN
THAT EVENT, SUCH WARRANTIES ARE LIMITED IN DURATION TO THE
WARRANTY PERIOD. NO WARRANTIES APPLY AFTER THAT PERIOD.
Items Not Covered by Warranty
IBM does not warrant uninterrupted or error-free operation of a Machine.
Unless specified otherwise, IBM provides non-IBM machines WITHOUT
WARRANTIES OF ANY KIND.
Any technical or other support provided for a Machine under warranty, such as
assistance via telephone with "how-to" questions and those regarding Machine set-up
and installation, will be provided WITHOUT WARRANTIES OF ANY KIND.
Warranty Service
To obtain warranty service for the Machine, contact your reseller or IBM. You may be
required to present proof of purchase.
IBM or your reseller provides certain types of repair and exchange service, either at
your location or at a service center, to keep Machines in, or restore them to,
conformance with their Specifications. IBM or your reseller will inform you of the
available types of service for a Machine based on its country of installation. IBM may
repair the failing Machine or exchange it at its discretion.
When warranty service involves the exchange of a Machine or part, the item IBM or
your reseller replaces becomes its property and the replacement becomes yours. You
represent that all removed items are genuine and unaltered. The replacement may
not be new, but will be in good working order and at least functionally equivalent to
the item replaced. The replacement assumes the warranty service status of the
replaced item.
Any feature, conversion, or upgrade IBM or your reseller services must be installed on
a Machine which is 1) for certain Machines, the designated, serial-numbered Machine
and 2) at an engineering-change level compatible with the feature, conversion, or
upgrade. Many features, conversions, or upgrades involve the removal of parts and
their return to IBM. A part that replaces a removed part will assume the warranty
service status of the removed part.
Before IBM or your reseller exchanges a Machine or part, you agree to remove all
features, parts, options, alterations, and attachments not under warranty service.
You also agree to
1. ensure that the Machine is free of any legal obligations or restrictions that prevent
its exchange;
2. obtain authorization from the owner to have IBM or your reseller service a
Machine that you do not own; and
3. where applicable, before service is provided
a. follow the problem determination, problem analysis, and service request
procedures that IBM or your reseller provides,
b. secure all programs, data, and funds contained in a Machine,
c. provide IBM or your reseller with sufficient, free, and safe access to your
facilities to permit them to fulfill their obligations, and
d. inform IBM or your reseller of changes in a Machine’s location.
Appendix A. Product warranties and notices
137
IBM is responsible for loss of, or damage to, your Machine while it is 1) in IBM’s
possession or 2) in transit in those cases where IBM is responsible for the
transportation charges.
Neither IBM nor your reseller is responsible for any of your confidential, proprietary
or personal information contained in a Machine which you return to IBM or your
reseller for any reason. You should remove all such information from the Machine
prior to its return.
Production Status
Each IBM Machine is manufactured from new parts, or new and used parts. In some
cases, the Machine may not be new and may have been previously installed.
Regardless of the Machine’s production status, IBM’s appropriate warranty terms
apply.
Limitation of Liability
Circumstances may arise where, because of a default on IBM’s part or other liability,
you are entitled to recover damages from IBM. In each such instance, regardless of
the basis on which you are entitled to claim damages from IBM (including
fundamental breach, negligence, misrepresentation, or other contract or tort claim),
IBM is liable for no more than
1. damages for bodily injury (including death) and damage to real property and
tangible personal property; and
2. the amount of any other actual direct damages, up to the greater of U.S. $100,000
(or equivalent in local currency) or the charges (if recurring, 12 months’ charges
apply) for the Machine that is the subject of the claim.
This limit also applies to IBM’s suppliers and your reseller. It is the maximum for
which IBM, its suppliers, and your reseller are collectively responsible.
UNDER NO CIRCUMSTANCES IS IBM LIABLE FOR ANY OF THE
FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES
(OTHER THAN THOSE UNDER THE FIRST ITEM LISTED ABOVE); 2) LOSS OF,
OR DAMAGE TO, YOUR RECORDS OR DATA; OR 3) SPECIAL, INCIDENTAL,
OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL
DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF IBM, ITS
SUPPLIERS OR YOUR RESELLER IS INFORMED OF THEIR POSSIBILITY.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION
OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE
LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
Part 2 - Worldwide Country-Unique Terms
ASIA PACIFIC
AUSTRALIA: The IBM Warranty for Machines: The following paragraph is added
to this Section:
The warranties specified in this Section are in addition to any rights you may have
under the Trade Practices Act 1974 or other legislation and are only limited to the
extent permitted by the applicable legislation.
Extent of Warranty: The following replaces the first and second sentences of this
Section:
The warranty does not cover the repair or exchange of a Machine resulting from
misuse, accident, modification, unsuitable physical or operating environment,
138
xSeries 330: User’s Reference
operation in other than the Specified Operating Environment, improper maintenance
by you, or failure caused by a product for which IBM is not responsible.
Limitation of Liability: The following is added to this Section:
Where IBM is in breach of a condition or warranty implied by the Trade Practices Act
1974, IBM’s liability is limited to the repair or replacement of the goods or the supply
of equivalent goods. Where that condition or warranty relates to right to sell, quiet
possession or clear title, or the goods are of a kind ordinarily acquired for personal,
domestic or household use or consumption, then none of the limitations in this
paragraph apply.
PEOPLE’S REPUBLIC OF CHINA: Governing Law: The following is added to this
Statement:
The laws of the State of New York govern this Statement.
INDIA: Limitation of Liability: The following replaces items 1 and 2 of this Section:
1. liability for bodily injury (including death) or damage to real property and
tangible personal property will be limited to that caused by IBM’s negligence;
2. as to any other actual damage arising in any situation involving nonperformance
by IBM pursuant to, or in any way related to the subject of this Statement of
Warranty, IBM’s liability will be limited to the charge paid by you for the
individual Machine that is the subject of the claim.
NEW ZEALAND: The IBM Warranty for Machines: The following paragraph is
added to this Section:
The warranties specified in this Section are in addition to any rights you may have
under the Consumer Guarantees Act 1993 or other legislation which cannot be
excluded or limited. The Consumer Guarantees Act 1993 will not apply in respect of
any goods which IBM provides, if you require the goods for the purposes of a
business as defined in that Act.
Limitation of Liability: The following is added to this Section:
Where Machines are not acquired for the purposes of a business as defined in the
Consumer Guarantees Act 1993, the limitations in this Section are subject to the
limitations in that Act.
EUROPE, MIDDLE EAST, AFRICA (EMEA)
The following terms apply to all EMEA countries.
The terms of this Statement of Warranty apply to Machines purchased from an IBM
reseller. If you purchased this Machine from IBM, the terms and conditions of the
applicable IBM agreement prevail over this warranty statement.
Warranty Service
If you purchased an IBM Machine in Austria, Belgium, Denmark, Estonia, Finland,
France, Germany, Greece, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg,
Netherlands, Norway, Portugal, Spain, Sweden, Switzerland or United Kingdom, you
may obtain warranty service for that Machine in any of those countries from either (1)
an IBM reseller approved to perform warranty service or (2) from IBM.
If you purchased an IBM Personal Computer Machine in Albania, Armenia, Belarus,
Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Georgia, Hungary,
Kazakhstan, Kirghizia, Federal Republic of Yugoslavia, Former Yugoslav Republic of
Macedonia (FYROM), Moldova, Poland, Romania, Russia, Slovak Republic, Slovenia,
or Ukraine, you may obtain warranty service for that Machine in any of those
Appendix A. Product warranties and notices
139
countries from either (1) an IBM reseller approved to perform warranty service or (2)
from IBM.
The applicable laws, Country-unique terms and competent court for this Statement
are those of the country in which the warranty service is being provided. However,
the laws of Austria govern this Statement if the warranty service is provided in
Albania, Armenia, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Czech
Republic, Federal Republic of Yugoslavia, Georgia, Hungary, Kazakhstan, Kirghizia,
Former Yugoslav Republic of Macedonia (FYROM), Moldova, Poland, Romania,
Russia, Slovak Republic, Slovenia, and Ukraine.
The following terms apply to the country specified:
EGYPT: Limitation of Liability: The following replaces item 2 in this Section:
2. as to any other actual direct damages, IBM’s liability will be limited to the total
amount you paid for the Machine that is the subject of the claim.
Applicability of suppliers and resellers (unchanged).
FRANCE: Limitation of Liability: The following replaces the second sentence of the
first paragraph of this Section:
In such instances, regardless of the basis on which you are entitled to claim damages
from IBM, IBM is liable for no more than: (items 1 and 2 unchanged).
GERMANY: The IBM Warranty for Machines: The following replaces the first
sentence of the first paragraph of this Section:
The warranty for an IBM Machine covers the functionality of the Machine for its
normal use and the Machine’s conformity to its Specifications.
The following paragraphs are added to this Section:
The minimum warranty period for Machines is six months.
In case IBM or your reseller are unable to repair an IBM Machine, you can
alternatively ask for a partial refund as far as justified by the reduced value of the
unrepaired Machine or ask for a cancellation of the respective agreement for such
Machine and get your money refunded.
Extent of Warranty: The second paragraph does not apply.
Warranty Service: The following is added to this Section:
During the warranty period, transportation for delivery of the failing Machine to IBM
will be at IBM’s expense.
Production Status: The following paragraph replaces this Section:
Each Machine is newly manufactured. It may incorporate in addition to new parts, reused parts as well.
Limitation of Liability: The following is added to this Section:
The limitations and exclusions specified in the Statement of Warranty will not apply
to damages caused by IBM with fraud or gross negligence and for express warranty.
In item 2, replace "U.S. $100,000" with "1.000.000 DEM."
The following sentence is added to the end of the first paragraph of item 2:
IBM’s liability under this item is limited to the violation of essential contractual terms
in cases of ordinary negligence.
IRELAND: Extent of Warranty: The following is added to this Section:
Except as expressly provided in these terms and conditions, all statutory conditions,
including all warranties implied, but without prejudice to the generality of the
foregoing all warranties implied by the Sale of Goods Act 1893 or the Sale of Goods
and Supply of Services Act 1980 are hereby excluded.
140
xSeries 330: User’s Reference
Limitation of Liability: The following replaces items one and two of the first
paragraph of this Section:
1. death or personal injury or physical damage to your real property solely caused by
IBM’s negligence; and 2. the amount of any other actual direct damages, up to the
greater of Irish Pounds 75,000 or 125 percent of the charges (if recurring, the 12
months’ charges apply) for the Machine that is the subject of the claim or which
otherwise gives rise to the claim.
Applicability of suppliers and resellers (unchanged).
The following paragraph is added at the end of this Section:
IBM’s entire liability and your sole remedy, whether in contract or in tort, in respect of
any default shall be limited to damages.
ITALY: Limitation of Liability: The following replaces the second sentence in the first
paragraph:
In each such instance unless otherwise provided by mandatory law, IBM is liable for
no more than: (item 1 unchanged) 2)as to any other actual damage arising in all
situations involving non-performance by IBM pursuant to, or in any way related to
the subject matter of this Statement of Warranty, IBM’s liability, will be limited to the
total amount you paid for the Machine that is the subject of the claim.
Applicability of suppliers and resellers (unchanged).
The following replaces the second paragraph of this Section:
Unless otherwise provided by mandatory law, IBM and your reseller are not liable for
any of the following: (items 1 and 2 unchanged) 3) indirect damages, even if IBM or
your reseller is informed of their possibility.
SOUTH AFRICA, NAMIBIA, BOTSWANA, LESOTHO AND SWAZILAND:
Limitation of Liability: The following is added to this Section:
IBM’s entire liability to you for actual damages arising in all situations involving
nonperformance by IBM in respect of the subject matter of this Statement of Warranty
will be limited to the charge paid by you for the individual Machine that is the subject
of your claim from IBM.
TURKIYE: Production Status: The following replaces this Section:
IBM fulfills customer orders for IBM Machines as newly manufactured in accordance
with IBM’s production standards.
UNITED KINGDOM: Limitation of Liability: The following replaces items 1 and 2
of the first paragraph of this Section:
1. death or personal injury or physical damage to your real property solely caused by
IBM’s negligence; 2. the amount of any other actual direct damages or loss, up to the
greater of Pounds Sterling 150,000 or 125 percent of the charges (if recurring, the 12
months’ charges apply) for the Machine that is the subject of the claim or which
otherwise gives rise to the claim.
The following item is added to this paragraph:
3. breach of IBM’s obligations implied by Section 12 of the Sale of Goods Act 1979 or
Section 2 of the Supply of Goods and Services Act 1982.
Applicability of suppliers and resellers (unchanged).
The following is added to the end of this Section:
IBM’s entire liability and your sole remedy, whether in contract or in tort, in respect of
any default will be limited to damages.
NORTH AMERICA
CANADA: Warranty Service: The following is added to this section:
To obtain warranty service from IBM, call 1-800-565-3344.
Appendix A. Product warranties and notices
141
UNITED STATES OF AMERICA: Warranty Service: The following is added to this
section:
To obtain warranty service from IBM, call 1-800-772-2227.
Notices
References in this publication to IBM products, programs, or services do not imply
that IBM intends to make these available in all countries in which IBM operates. Any
reference to an IBM product, program, or service is not intended to state or imply that
only that IBM product, program, or service may be used. Subject to IBM’s valid
intellectual property or other legally protectable rights, any functionally equivalent
product, program, or service may be used instead of the IBM product, program, or
service. The evaluation and verification of operation in conjunction with other
products, except those expressly designated by IBM, are the responsibility of the user.
IBM may have patents or pending patent applications covering subject matter in this
document. The furnishing of this document does not give you any license to these
patents. You can send license inquiries, in writing, to:
IBM Director of Licensing
IBM Corporation
North Castle Drive
Armonk, NY 10504-1785
U.S.A.
This section contains trademarks, electronic emission notices, and other important
information.
Any references in this publication to non-IBM Web sites are provided for convenience
only and do not in any manner serve as an endorsement of those Web sites. The
materials at those Web sites are not part of the materials for this IBM product and use
of those Web sites is at your own risk.
Edition Notice
INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS
PUBLICATION "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS
OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES
OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some
jurisdictions do not allow disclaimer of express or implied warranties in certain
transactions, therefore, this statement may not apply to you.
This publication could include technical inaccuracies or typographical errors.
Changes are periodically made to the information herein; these changes will be
incorporated in new editions of the publication. IBM may make improvements
and/or changes in the product(s) and/or the program(s) described in this publication
at any time.
This publication was developed for products and services offered in the United States
of America and the United Kingdom. It is possible that this publication may contain
reference to, or information about, IBM products (machines and programs),
programming, or services that are not announced in your country. Such references or
information must not be construed to mean that IBM intends to announce such IBM
products, programming, or services in your country.
Requests for technical information about IBM products should be made to your IBM
reseller or IBM marketing representative. No part of this publication may be
reproduced or distributed in any form or by any means without prior permission in
writing from the International Business Machines Corporation.
142
xSeries 330: User’s Reference
© COPYRIGHT INTERNATIONAL BUSINESS MACHINES CORPORATION,
2000. All rights reserved.
Note to U.S. Government Users - Documentation related to restricted rights - Use,
duplication or disclosure is subject to restrictions set forth in GSA ADP Schedule
Contract with IBM Corp.
Processing date data
This IBM hardware product and IBM software products that might be packaged with
it have been designed, when used in accordance with their associated
documentation, to process date data correctly within and between the 20th and 21st
centuries, provided all other products (for example, software, hardware, and
firmware) used with these products properly exchange accurate date data with them.
IBM cannot take responsibility for the date data processing capabilities of non-IBM
products, even if those products are preinstalled or otherwise distributed by IBM.
You should contact the vendors responsible for those products directly to determine
the capabilities of their products and update them if needed. This IBM hardware
product cannot prevent errors that might occur if software, upgrades, or peripheral
devices you use or exchange data with do not process date data correctly.
The foregoing is a Year 2000 Readiness Disclosure.
Trademarks
The following terms are trademarks of the IBM Corporation in the United States or
other countries or both:
Alert on LAN
OS/2 Warp
Aptiva
PC Server
Chipkill
PC 300
DB2
Predictive Failure Analysis
ServeRAID
EtherJet
ServerGuide
HelpCenter
ServerProven
HelpWare
SurePath
IBM
TechConnect
IntelliStation
ThinkPad
Light Path Diagnostic
Update Connector
Netfinity
Wake on LAN
OS/2
Lotus and Domino are trademarks of Lotus Development Corporation in the United
States, other countries, or both.
Tivoli and NetView are trademarks of Tivoli Systems Inc. in the United States, other
countries, or both.
Appendix A. Product warranties and notices
143
Intel, MMX, LANDesk, Pentium, Pentium II Xeon, and Pentium III Xeon are
trademarks or registered trademarks of Intel Corporation in the United States, other
countries, or both.
Microsoft, Windows, Windows 2000, and Windows NT are trademarks or registered
trademarks of Microsoft Corporation.
UNIX is a registered trademark of The Open Group in the United States and other
countries.
Java and all Java-based trademarks and logos are trademarks or registered
trademarks of Sun Microsystems, Inc. in the United States, other countries, or both.
Other company, product, and service names may be trademarks or service marks of
others.
Important notes
Processor speeds indicate the internal clock speed of the microprocessor; other factors
also affect application performance.
When referring to hard disk drive capacity, MB stands for 1000000 bytes and GB
stands for 1000000000 bytes. Total user-accessible capacity may vary depending on
operating environments.
Maximum internal hard disk drive capacities assume the replacement of any standard
hard disk drives and population of all hard disk drive bays with the largest currently
supported drives available from IBM.
Unless otherwise stated, IBM makes no representations or warranties with respect to
non-IBM products. Support (if any) for the non-IBM products is provided by the third
party, not IBM.
Some software may differ from its retail version (if available), and may not include
user manuals or all program functionality.
Electronic emission notices
Federal Communications Commission (FCC)
Statement
Federal Communications Commission (FCC) Class A Statement
Note: This equipment has been tested and found to comply with the limits for a Class
A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful
interference, in which case the user will be required to correct the interference at his
own expense.
Properly shielded and grounded cables and connectors must be used in order to meet
FCC emission limits. IBM is not responsible for any radio or television interference
caused by using other than recommended cables and connectors or by unauthorized
changes or modifications to this equipment. Unauthorized changes or modifications
could void the user’s authority to operate the equipment.
144
xSeries 330: User’s Reference
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference, and (2)
this device must accept any interference received, including interference that may
cause undesired operation.
Industry Canada Class A emission compliance
statement
This Class A digital apparatus complies with Canadian ICES-003.
Avis de conformité à la réglementation d'Industrie Canada
Cet appareil numérique de classe A est conforme à la norme NMB-003 du Canada.
Australia and New Zealand Class A statement
Attention: This is a Class A product. In a domestic environment this product may
cause radio interference in which case the user may be required to take adequate
measures.
United Kingdom telecommunications safety
requirement
Notice to Customers
This apparatus is approved under approval number NS/G/1234/J/100003 for
indirect connection to public telecommunication systems in the United Kingdom.
European Union EMC Directive conformance statement
This product is in conformity with the protection requirements of EU Council
Directive 89/336/EEC on the approximation of the laws of the Member States relating
to electromagnetic compatibility. IBM cannot accept responsibility for any failure to
satisfy the protection requirements resulting from a nonrecommended modification of
the product, including the fitting of non-IBM option cards.
This product has been tested and found to comply with the limits for Class A
Information Technology Equipment according to CISPR 22/European Standard EN
55022. The Limits for Class A equipment were derived for commercial and industrial
environments to provide reasonable protection against interference with licensed
communication equipment.
Attention: This is a Class A product. In a domestic environment this product may
cause radio interference in which case the user may be required to take adequate
measures.
Appendix A. Product warranties and notices
145
Taiwan electrical emission statement
Japanese Voluntary Control Council for Interference
(VCCI) statement
Power cords
For your safety, IBM provides a power cord with a grounded attachment plug to use
with this IBM product. To avoid electrical shock, always use the power cord and plug
with a properly grounded outlet.
IBM power cords used in the United States and Canada are listed by Underwriter’s
Laboratories (UL) and certified by the Canadian Standards Association (CSA).
For units intended to be operated at 115 volts: Use a UL-listed and CSA-certified cord
set consisting of a minimum 18 AWG, Type SVT or SJT, three-conductor cord, a
maximum of 15 feet in length and a parallel blade, grounding-type attachment plug
rated 15 amperes, 125 volts.
For units intended to be operated at 230 volts (U.S. use): Use a UL-listed and CSAcertified cord set consisting of a minimum 18 AWG, Type SVT or SJT, three-conductor
cord, a maximum of 15 feet in length and a tandem blade, grounding-type attachment
plug rated 15 amperes, 250 volts.
For units intended to be operated at 230 volts (outside the U.S.): Use a cord set with a
grounding-type attachment plug. The cord set should have the appropriate safety
approvals for the country in which the equipment will be installed.
IBM power cords for a specific country or region are usually available only in that
country or region.
146
xSeries 330: User’s Reference
IBM power cord part
number
Used in these countries and regions
13F9940
Argentina, Australia, China (PRC), New Zealand, Papua New Guinea, Paraguay, Uruguay,
Western Samoa
13F9979
Afghanistan, Algeria, Andorra, Angola, Austria, Belgium, Benin, Bulgaria, Burkina Faso,
Burundi, Cameroon, Central African Rep., Chad, Czech Republic, Egypt, Finland, France,
French Guiana, Germany, Greece, Guinea, Hungary, Iceland, Indonesia, Iran, Ivory Coast,
Jordan, Lebanon, Luxembourg, Macau, Malagasy, Mali, Martinique, Mauritania, Mauritius,
Monaco, Morocco, Mozambique, Netherlands, New Caledonia, Niger, Norway, Poland,
Portugal, Romania, Senegal, Slovakia, Spain, Sudan, Sweden, Syria, Togo, Tunisia, Turkey,
former USSR, Vietnam, former Yugoslavia, Zaire, Zimbabwe
13F9997
Denmark
14F0015
Bangladesh, Burma, Pakistan, South Africa, Sri Lanka
14F0033
Antigua, Bahrain, Brunei, Channel Islands, Cyprus, Dubai, Fiji, Ghana, Hong Kong, India,
Iraq, Ireland, Kenya, Kuwait, Malawi, Malaysia, Malta, Nepal, Nigeria, Polynesia, Qatar,
Sierra Leone, Singapore, Tanzania, Uganda, United Kingdom, Yemen, Zambia
14F0051
Liechtenstein, Switzerland
14F0069
Chile, Ethiopia, Italy, Libya, Somalia
14F0087
Israel
1838574
Thailand
6952300
Bahamas, Barbados, Bermuda, Bolivia, Brazil, Canada, Cayman Islands, Colombia, Costa
Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Guyana, Haiti, Honduras,
Jamaica, Japan, Korea (South), Liberia, Mexico, Netherlands Antilles, Nicaragua, Panama,
Peru, Philippines, Saudi Arabia, Suriname, Taiwan, Trinidad (West Indies), United States of
America, Venezuela
Appendix A. Product warranties and notices
147
148
xSeries 330: User’s Reference
Index
A
acoustical noise emmisions 2
adapter
installing 45
PCI bus 45
RAID 49
ServeRAID 48
working with 44
adapter fault tolerance 65
adaptive load balancing 65
administrator password 20
Advanced System Management Cabling 69
Advanced System Management
ports 68
assistance, technical 124
B
battery replacement 122
beep codes
POST 78
BIOS, restoring 103
boot block jumper 32
C
C2T cable 71
Cable Chain Technology 71
cable management 73
cabling
advanced system management
69
connectors on back 69
Ethernet 64
RS-485 69
CD-ROM drive 2
CD-ROM problems 109
CDs
ServerGuide 26
components
location of 31
major 31
configuration
ServerGuide CDs 13
with ServerGuide 27
Configuration/Setup Utility program 13, 14
configuring
Ethernet 64
connectors
system board 32
connectors, external 58
controller
Ethernet 64
RAID 47
controls and indicators 6
cover
installing 57
removing 43
creating VLAN 67
D
data rate
Ethernet 64
© Copyright IBM Corp. 2000
diagnostic
error code format 91
error message tables 95
programs and error messages
91
programs, starting 93
test log, viewing 94
text messages 92
diagnostic tools 75
DIMM See memory module 50
diskette drive 2
problem 109
display
problem 111
E
electrical input 2
environment
air temperature 2
humidity 2
error
diagnostic code format 91
error log
POST 90
error messages
diagnostic 91, 95
POST 82
SCSI 90
Ethernet
adapter fault tolerance 65
adaptive load balancing 65
cabling 64
Cisco Fast EtherChannel 65
configuring 64
creating VLAN 67
error messages 117
failover 64
high performance modes 65
IntraNetWare error messages
117
NetWare error messages 117
pin-number assignment 67
priority packet mode 65
prioriy filters 65
ServeRAID 48
teaming 65
teaming error messages 121
troubleshooting
information
115
VLAN 66
Windows NT error messages
119
Ethernet port 64
expansion bays 2
expansion enclosure
problem 109
expansion slots 2
location 44
type 44
F
failover
Ethernet 64
fan, replacing 56
FCC
Class A Statement 144
features 2
ServerGuide 26
filters
prioity 65
H
hard disk drive
installing 49
replacing 49
specifications 48
hardware
problems 75
heat output 2
help information 124
high priority queue 65
hot-swap
preinstallation steps 48
I
I/O ports 58
IEEE 802.1p tagging 65
important notes 144
installing
battery 122
C2T cables 69
cover 57
hard disk drive 49
memory 50
microprocessor 53
installing options 31
integrated
Ethernet 64
J
jumper
power-on password override
19
K
keyboard
problem 110
L
LEDs
front view 6
rear view 7
light path diagnostic panel 6, 7
Light Path Diagnostics 105
Light Path Diagnostics table 107
Light Path Diagnotics panel 106
Lights See LEDs 6
local area network
Ethernet 64
M
major components 31
management
cable 73
149
memory
installing 50
problem 111
specifications 2
memory module
installing 50
specifications 2, 4
supported 50
messages
diagnostic error 91, 95
diagnostic text 92
Ethernet controller 117
Ethernet teaming error 121
POST error 82
SCSI error 90
microprocessor
installation 53
installing 52
problem 111
specifications 2
modes
Ethernet 65
monitor
problem 111
mouse
problem 110
N
network connection
problems 115
networks 64
NOS installation
with ServerGuide 28
without ServerGuide 29
O
option
problem 112
P
password
administrator 20
override jumper 19
power-on 19
PCI
bus A 45
bus B 45
expansion slots 44
PCI plug and play
Ethernet 64
pin-number assignments
Ethernet 67
plug and play
Ethernet 64
pointing device
problem 110
port
console 61
I/O 58
RS-485 58
serial 59
serial connector 60
USB 60
USB connector 61
ports
Ethernet 64
Universal Serial Bus 60
POST
beep codes 78
error log 90
150
error messages 82
POST (power-on self-test) 77
POST error logs 75
power
problem 113
power cords 146
power supply
specifications 2
power-on password 19
priority filters 65
priority levels 65
priority packet mode 65
problem
CD-ROM 109
diskette drive 109
hardware 75
intermittent 110
keyboard or mouse 110
memory 111
microprocessor 111
monitor 111
network connection 115
option 112
power 113
serial port 113
software 113
USB port 114
problem solving 75
PXE boot agent utility 13
R
RAID See adapter 48, 49
replace
fan 56
hard disk 49
RS-485 68
options 32
system board switch block 33
system management 4, 68
T
teaming 65
teaming error messages 121
test log
viewing diagnostic 94
testing C2T chain 73
trademarks 143
traffic class expediting 65
troubleshooting 75
Ethernet 115
troubleshooting charts 109
U
USB
cables and hubs 60
port connectors 61
USB port
problem 114
V
video controller
disabling 44
specifications 2
virtual LAN (VLAN) 66
virtual LAN mode (VLAN) 66
VLAN, creating 67
W
Web site
ServerGuide 25
S
Safety information 37
safety information
book v, 37
SCSI
error messages 90
SCSISelect Utility program 13, 21
serial port
problem 113
ServeRAID Configuration program
13
ServerGuide
additional programs 29
CDs 13
features 26
NOS installation 28
setting up multiple servers 29
using 25
ServerGuide CDs 4
service information 124
setting up
multiple servers 29
setup
with ServerGuide 27
size 2
Slots See expansion slots 32, 34
slots See expansion slots 44
software
problem 113
software coupon
ServerGuide 25
specifications 2
switch block, system board 33
system board layout
connectors
IBM
Part Number:
06P4574
06P4574
File Number:
06P4574
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