RedCore | CONCEPT R-2 | CONCEPT R-2 Indoor Infrared Heater

CONCEPT R-2 Indoor Infrared Heater
USER MANUAL_ BGT_RedCore CONCEPT R2-20120623
CUSTOMER SUPPORT
DO NOT RETURN THIS PRODUCT TO THE STORE
WHERE YOU BOUGHT IT
FOR IMMEDIATE CUSTOMER SERVICE, PLEASE CALL:
888-4BGT HEAT
(888-424-8432)
A CUSTOMER SERVICE REPRESENTATIVE
WILL ASSIST YOU WITH ANY QUESTIONS
REGARDING YOUR CONCEPT R2 INFRARED HEATER
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Thank you for choosing the RedCoreTM Indoor Infrared Heater. We help our customers save money on
energy bills while improving their comfort with safe, therapeutic heating products. The RedCore™
Concept R2 is a state-of-the art room heater that produces soft infrared heating that will keep you
comfortable and help you reduce energy bills.
Please refer to our website for further information on all RedCore™ products.
Best Green Technologies, LLC
E-Mail: sales@bestgreenllc.com
www.redcoreheaters.com
888-4 BGT HEAT (888-424-8432)
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CAUTION!
WARNING 1: WHEN USING ELECTRICAL APPLIANCES, BASIC PRECAUTIONS SHOULD ALWAYS
BE FOLLOWED TO REDUCE RISK OF FIRE, ELECTRIC SHOCK, AND INJURY TO PERSONS.
WARNING 2: RISK OF ELECTRIC SHOCK NO USER-SERVICABLE PARTS INSIDE EXCEPT
TO CLEAN THE AIR FILTER.
WARNING 3: THIS PRODUCT MUST RUN ON ITS OWN ELECTRICAL CIRCUIT. DO
NOT SHARE A CIRCUIT ON WHICH THIS PRODUCT IS RUNNING.
1. Read all instructions before using this appliance.
2. The heater is hot when in use. To avoid burns, do not place any objects such as furniture, papers,
clothes, and curtains closer than 3 feet (0.9 m) to the front of the heater and keep them away from the
sides and rear when the heater is plugged in.
3. Extreme caution should be taken when using any appliance around children, elderly, or disabled
persons, or whenever the heater is operating unattended. Children under 14 years of age should not
be allowed to operate this heater. This product is for adult use only and all children must be
supervised when using this product.
4. Always unplug heater when not in use.
5. Do not operate heater with a damaged cord or plug, after the heater malfunctions, or if the heater
has been dropped or damaged in any manner. Discard heater or return to an authorized service facility
for examination and/or repair.
6. Do not use outdoors.
7. This heater is not intended for use in bathrooms, laundry areas, and similar indoor locations. Never
locate appliance where it may fall into a bathtub or other water container.
8. Do not run cord under carpeting. Do not cover cord with throw rugs, runners, or similar coverings. Do
not route cord under furniture or appliances. Arrange cord away from traffic areas and where it will not
be tripped over.
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9. To disconnect the appliance, turn controls to off, wait for heater to cool down and shut off, and then
remove plug from outlet.
10. Connect to properly polarized outlets only. This product requires a three prong outlet with ground.
11. Do not insert or allow foreign objects to enter into ventilation opening as this may cause an electric
shock, fire or damage the appliance.
12. To prevent a possible fire, do not block air intakes or exhaust in any manner. Do not use on soft
surfaces, like a bed, where openings may become blocked.
13. The heater has hot parts and sparking parts inside. Do not use in areas where gasoline, paint, or
flammable liquids are used or stored.
14. Use this appliance only as described in this manual. Any use not recommended by the manufacturer
may cause fire, electric shock, or injury to persons.
15. Always plug heaters directly into a wall outlet receptacle. Do not use an extension cord.
16. To prevent overload and blown fuses, be sure that no other appliance is plugged into the same
outlet on the same circuit.
17. It is normal for the heater’s plug and cord to feel warm to the touch. A plug or cord which becomes
hot to the touch or becomes distorted in shape may be a result of a worn electrical outlet (receptacle).
Worn outlets or receptacles should be replaced prior to further use of the heater. Plugging this heater
into a worn outlet (receptacle) may result in overheating of the power cord or fire.
18. Be sure that the plug is fully inserted into an appropriate receptacle. Please remember that
receptacles also deteriorate due to aging and continuous use: check outlet and cord periodically for
signs of overheating or deformations of the plug. If any overheating or deformation is present,
immediately discontinue using the receptacle and contact a qualified electrician.
19. CAUTION: To prevent electric shock, match wide blade of plug to wide slot of receptacle and insert
completely.
20. Do not cover the appliance while it is functioning in order to avoid overheating and/or risk of fire.
21. Do not place the heater near a bed because objects such as pillows or blankets can fall off the bed
and be ignited by the heater.
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22. Check your heater cord and plug connections.
a) Faulty wall outlet connections or loose plugs can cause the outlet or plug to overheat. Be sure the
plug fits tight in outlet.
b) Heaters draw more current than small appliances. Overheating of the outlet may occur even if it has
not occurred with the use of other appliances.
c) During use, check frequently to determine if your plug outlet or faceplate is HOT!
d) If so, discontinue use of the heater and have a qualified electrician check and/or replace faulty
outlet(s).
23. Do not locate against walls or behind drapes or furniture.
24. KEEP THE PACKAGING. It is required in case you need to return the unit, and for off-season storage
and any transporting needs.
25. This appliance is for HOUSEHOLD USE ONLY.
SAVE THESE INSTRUCTIONS
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Product specification and basic features

Voltage: 120V-60HZ; 12.6 Amps

Heating power: Up to 1500 Watts

Temperature control range: 60-90 degrees Fahrenheit

Heating element: Infrared PTC heater

LCD display and touch button operation, including remote control

Tip-over safety switch automatically shuts heater down if it tips over.

Coverage: Up to 1,000 square feet.

Dimensions: 12.4” Wide X 14.2” Deep X 15.6” High

Weight: 15.87 pounds
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Main Features
ON/OFF (I/O) switch located back of unit
LCD Display
Wireless receiver
Hot air outlet
Casters
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LCD display and control button instructions
Button Controls:
 Power On/Off button (B): Turn on or turn off the heater
 Room Setting button (G): Set the heater to work at different power levels based on different room size
settings: larger room =1500 Watts; medium room = 1000 Watts; small room = 500 Watts.
 Heater On/Off button (A): Turn on or turn off the heating function of the heater
 Temperature Up/Down button (F/H): Adjust the desired temperature from 60-90*F. (Note: LCD will show
target and actual temperature.)
 Fan Adjust button (K): Adjust the fan to function at High or Low mode
 Heating Up mode: Indicates the heater is heating up. (Note: the fan will not operate in this mode)
 Cooling Down mode: Indicates the heater is cooling down. (Note: the fan will automatically turn off when the
heater has completed its cool down function.)
LCD Display Indicators: Desired Temperature: (C); Actual Temperature: (D); Fan Adjust Setting: (E) (I); Room
Setting: (J)
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How to operate the heater
NOTE: The heater may emit a slight harmless smoke when first used. This smoke is a normal condition
caused by initial heating of the infrared element. It will occur only briefly and is not harmful.


Un-package heater: cut open tape area, fold back flaps and gently turn entire box upside down. Lift
box from Styrofoam packing. Remove Styrofoam, turn upright. We recommend keeping the
package for off-season storage and any transporting needs.
Position: Find a level and unobstructed location to place the unpackaged heater.

Plug in: Plug the power cord directly into an unused grounded 120 volt 15 amp or higher circuit
receptacle.

Set ON/OFF switch to ON: Press down the switch located on the rear of the heater to the ON
position (I). This provides electricity to the unit.

Set POWER to ON: Press the POWER button on the LCD panel (or remote control) to turn on the
unit. The Actual Temperature will be displayed. NOTE: The heating function will still not be active.
You must press the HEATER on/off button (see below) to activate the heating function.
Heater ON/OFF: Press the HEATER power button to turn on or off the heating function of the heater.
The fan will not operate until the heating element has reached a temperature high enough to begin
the warming process. During the period that the fan will not run, and the message “HEATING UP”
will show on the LCD display to indicate that the heater is heating up.

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When the user presses the HEATER button, if the actual room temperature is higher than the
default setting temperature of ”70F”, the heater will not start heating and LCD will show ”COOLING
DOWN.” Adjust the desired temperature up to a number higher than the actual room temperature.

Room Setting: Press the ROOM SETTING button to adjust the power level based on the room size.
The heater has three power settings and can be used for Small, Medium and Large sized rooms as
follows: Small = 500 Watts; Medium = 1000 Watts; Large= 1500 Watts.

Temperature setting: Press the TEMP UP or TEMP DOWN button to set the desired temperature.
The temperature range is 60-90*F.

Fan adjust: Pressing FAN button turns fan from HIGH to LOW. Pressing again turns fan from LOW to
HIGH.

Turn off the heater: Press the power button to turn off all functions. The fan will continue to run
until all of the heat has been expelled and will then turn off. The COOLING DOWN indicator will
show on the LCD display to indicate that the heater is cooling down.

Change the temperature between °C and °F: press the temperature adjust button up and down
button at the same time, and change the mode between °C and °F.
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Cleaning the Air Filter
The lifetime washable air filter needs to be cleaned on a regular basis to ensure maximum performance
of the heater. To clean the air filter, follow these simple steps:
Screw
Air Filter Cover
1. Remove the filter by unscrewing screw and opening the filter cover on the back of the heater
and carefully pulling the filter out.
2. Clean the filter by vacuuming it with an attachment, or run warm water over it to remove dust.
Run the water in the opposite direction of the air flow until the water runs clear.
3. The filter might excrete some filtered residue, so be cautious not to drip on any stainable
surfaces such as carpeting. You can also soak the filter in water mixed with a small amount of
mild dish soap (don't forget to rinse with water after soaking the filter).
4. Clean the air filter every 30 days in order to maintain performance.
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Caution!! Disconnect power cord before servicing

Ensure that the heater is turned off (the switch on the back of the unit should be in the off
position), Unplug the power cord from the wall outlet before cleaning.

Carefully wipe the exterior of the heater with a soft, damp (not wet) cloth and dry thoroughly
with a soft, dry cloth.

Over time dust may accumulate on the front vent of the heater. This can be removed by wiping
with a damp cloth, or carefully cleaning using a vacuum cleaner with brush attachment.

Do not use harsh or abrasive cleaners to clean your heater, as these will damage the surface.

Clean the filter every 30 days or as needed.
WARNING TO USER
Any other service should be performed by a certified electrician specialist or by authorized service
representative! The manufacturer shall not be liable in the event of non-observance of the above
instructions!
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Performance suggestions
To assure maximum performance of the heater, please note the following recommendations:
1. For best result, do not locate the heater in an area with a high rate of air filtration and
movement as the warm air will be exhausted.
2. Try placing the heater near a warmer inside wall and direct the output towards a cooler outside
wall. The cooler outside wall will tend to draw the generated heat towards itself, which will allow
for more efficient heating.
3. Placing the heater next to a cold air return will draw the heat away from area to be heated. Try
closing or covering the cold air return. This will allow for more efficient heating. Experiment with
the placement of the heater to see what works best for you.
4. To ensure maximum efficiency, a 40% (minimum) relative humidity should be maintained in the
heated environment.
5. The heater is designed to operate for maximum efficiency up to 80-82 degree range. Due to the
soft heat concept, temperatures at 68 degrees feel as though it were 72 degrees. This is due to
the heat mixing with humidity evenly for “head-to-toe” comfort.
6. When the heater is placed in an isolated area, i.e. basement or recreation area, the delivery
registers and air return grills of the existing system should be closed in that area if possible.
7. Try placing the heater a few feet above the floor in rooms with large areas of bare concrete.
Make sure the heater is secure and won't fall. This will allow for more efficient heating since
concrete acts as a heat sink and will tend to draw the heat in its direction.
8. Try lowering your central heating system to a lower temperature and placing the heater in the
area you spend the majority of your time. Now set the heater to your comfort level. This will
help reduce your overall energy consumption.
9. When heating larger areas, place the heater in a central location. If a ceiling fan is nearby, try
using it at the same time to help distribute the heat evenly.
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10. If used in an extremely dirty or dusty area, the filter must be cleaned more frequently as the
filter can clog and cause the heater to stop working. Please refer to “How to Clean the Air Filter”
in this manual for cleaning instructions.
11. The heater grill is hot when in use. To avoid burns, do not let bare skin touch the hot surface.
Keep combustible materials, such as furniture, pillows, bedding, papers, clothes, and curtains at
least three feet from the front of the heater and keep them away from the sides and rear.
12. Extreme caution is necessary when any heater is used by or near children or invalids and
whenever the heater is left operating and unattended.
13. To disconnect heater, turn controls to off, then remove plug from outlet. Always unplug heater
when not in use.
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QUESTIONS AND ANSWERS
Why does the blower fan not work after I have turned on the heater power button?
The blower fan will not work until the heating element is hot enough to heat the air passing by. It will
normally turn on after about 10 seconds.
Why does the blower fan keep running after I have turned off the power button?
The blower fan will continue to run until the proprietary heat chambers have cooled down. After a few
minutes the fan will shut off automatically.
The heater's airflow seems to have diminished?
Make sure the rear intake is not blocked and that the filter is clean. Follow the filter maintenance
procedure to clean the filter.
The heater has shut itself off and a red LED light is illuminated on the front of the heater. What does
this mean?
The heater has gone into Auto Recovery mode. This occurs when the internal temperature of the heater
exceeds a pre-defined limit. Simply wait a few minutes for the internal components to cool down, and
restart the heater. Check to make sure no other appliances are operating on the circuit used to run the
heater, as this could also cause overheating.
Once I initially plug the unit in and turn it on, how long will it take to heat my room?
Generally, it takes less than an hour. Please remember that with any type of heating process there are
many variables: size of the room, how well the room is insulated, how many doors/windows, how much
bare concrete (which acts as a heat sink with any type of heating), the opening and closing of an exterior
door, and the outside temperature etc.
Can I use the heater to heat multiple rooms at the same time?
Yes. Keep in mind the heating will vary based on how open your floor plan is and the sizes of the rooms
involved. In some cases, running a ceiling fan will help in heating multiple rooms simultaneously by
placing the unit in a central room.
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My home is not insulated very well, will this heater help me?
Yes, but it will take a little longer to heat the room initially and the outside temperature will also have an
impact on heating time. Once the room has reached the desired temperature it will cycle on and off
accordingly.
Can the heater be used in a bathroom?
It is not recommended due to the high level of moisture in a bathroom.
Will I be able to use the heater in a basement or garage?
Yes, but keep in mind that rooms with little insulation will not retain the heat as efficiently. Bare
concrete floors which act as a heat sink with any type of heating will absorb some of the heat. Placing
the heater a few feet above the floor will allow for more efficient heating.
Can I use more than one heater at a time?
Yes, but you should make sure they are not on the same circuit. Each heater and appliance should be on
its own circuit.
Can I use the heater on a job/construction site?
The heater was not designed to be used in a high dust construction environment. Using the heater for
this purpose will void your warranty.
Can I move the heater around while it is operating?
It is not recommended to move any portable heater while it is operating. We recommend moving the
heater only once the fan has completely turned off.
What is zone heating?
Zone heating is about focusing heat where people spend the most time. After all, there is no point to
heating multiple rooms to 68+ degrees when not in use.
Can I use the heater and another appliance at the same time?
Yes, as long as they are not on the same circuit. Zone heaters are considered to be an appliance. You
should not run more than one large appliance on a single circuit breaker. Your freezer, refrigerator,
microwave oven, washing machine, dryer, and other such appliances should not share a circuit breaker.
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Can I use an extension cord, surge protector, or power strip with my heater?
It is not recommended. It is designed to plug directly into a grounded 120 volt 15 amp or higher circuit
receptacle. However, if you have to use an extension cord, the cord should be No. 14 AWG minimum
size and rated not less than 1875 watts. The extension cord should be a 3 wire cord with a grounding
type cord and plug connector.
I don't have a grounded outlet; can I use a cord adaptor or remove the grounding plug?
NO. If you don't have a grounded outlet, contact a licensed electrician in your area for advice. Removing
or altering any part of the heater is unsafe and also will void the warranty.
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BEST GREEN TECHNOLOGIES LLC
Limited Warranty &Limited Lifetime Warranty on PTC Heating Element Only
Best Green Technologies LLC (“BGT”) warrants this RedCore™ portable room heater to the original retail purchaser
(“Purchaser”), for one year from the date of purchase, against defects in material and workmanship under normal use and
service. BGT further warrants the following components:
-
PTC ceramic heating element for lifetime of product.
Should your RedCore™ room heater prove defective within one year from the date of purchase, please follow our return
procedure to return the defective unit. Within the first 30 days, BGT is responsible for the freight cost to and from our
authorized service center for all units with a BGT authorized RMA. After 30 days and up to life of warranty, the customer is
responsible for freight costs to and from our authorized service center.
Under no circumstances are products damaged in shipping covered under this warranty.
BGT’s sole obligation under this warranty is to replace, or at BGT’s discretion, to repair, free of charge, all defective parts
according to the timeline described above. All replacement parts and units will be new, remanufactured, or refurbished.
ANY IMPLIED WARRANTY OF MERCHANTABILITY IS SIMILARLY LIMITED TO ONE (1) YEAR FROM DATE OF ORIGINAL PURCHASE
AND NO ACTION BASED UPON ANY IMPLIED WARRANTY OF MERCHANTABILITY OR OTHERWISE MAY BE COMMENCED AFTER
EXPIRATION OF ONE (1) YEAR FROM DATE OF ORIGINAL RETAIL PURCHASE. Some states do not allow limitations on how long
an implied warranty lasts, so the above limitation may not apply to you.
The provisions of this warranty shall not apply to any product which in BGT’s judgment has been (1) subject to misuse or
neglect. (2) damaged in an accident or in shipping, (3) used for a purpose for which it was not designed, or (4) repaired or
altered in any way that adversely affected its performance or reliability. Do not attempt to “open unit”, except for filter
servicing and/or humidifier tank refilling. Opening unit will void manufacturer’s warranty.
THIS WARRANTY DOES NOT COVER:
 Damage, accidental or otherwise, to the unit while in the possession of the consumer not caused by a defect in
material or workmanship.
 Damage caused by consumer misuse, tampering, or failure to follow the care and special handling provisions in the
instructions.
 Damage to the finish of the case, or other appearance parts caused by the wear.
 Damage caused by repairs or alterations of the unit by anyone other than those authorized by Best Green
Technologies.
 Subjective claims regarding decibel level of heater fan when product is operating at normal fan decibel levels.
 Freight and Insurance cost for the warranty service beyond 30 days from date of purchase up to life of warranty.
This warranty covers only new products purchased from our authorized dealers or retailers.
or refurbished products.
It does not cover used, salvaged,
To obtain warranty service, the defective product or part must be shipped or delivered to: Best Green Technologies, the
Manufacturer. If warranty applies under BGT’s approved terms, all shipping charges and insurance are covered by purchaser.
BEST GREEN TECHNOLOGIES LLC NEITHER ASSUMES NOR AUTHORIZES ANY PERSON TO ASSUME FOR IT ANY OTHER LIABILITY
IN CONNECTION WITH ITS PRODUCTS. THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE
HEREOF. NO RESPONSIBILITY IS ASSUMED FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES THAT MAY RESULT FROM THE USE
OF A BGT PRODUCT, NOR FOR THE DAMAGES DUE TO ACCIDENT, ABUSE, LACK OF RESPONSIBLE CARE, THE AFFIXING OF ANY
UNAUTHORIZED ATTACHMENT, LOSS OF PARTS, OR USE AT A VOLTAGE OTHER THAN SPECIFIED. Some states do not allow the
exclusion of limitation of incidental or consequential damages, so these limitations may not apply to you. BGT disclaims all
liabilities for defects or damages caused by use of replacement parts obtained from or by service at any service center other
than Best Green Technologies.
QUESTIONS?
Call 1- 888- 424-8432 or visit www.redcoreheaters.com
Please keep this warranty for your records.
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DO NOT return it.
CUSTOMER SUPPORT
DO NOT RETURN THIS PRODUCT TO THE STORE
WHERE YOU BOUGHT IT
FOR IMMEDIATE CUSTOMER SERVICE, PLEASE CALL:
888-4BGT HEAT
(888-424-8432)
A CUSTOMER SERVICE REPRESENTATIVE
WILL ASSIST YOU WITH ANY QUESTIONS
REGARDING YOUR CONCEPT R2 INFRARED HEATER
www.redcoreheaters.com
20 | P a g e
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