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HP LaserJet 1020
User Guide
HP LaserJet 1020 printer
User Guide
Copyright information
© 2010 Copyright Hewlett-Packard
Development Company, L.P.
Reproduction, adaptation or translation
without prior written permission is prohibited,
except as allowed under the copyright laws.
Part number: Q5911-90949
Edition 2, 06/2010
The information contained herein is subject
to change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products
and services. Nothing herein should be
construed as constituting an additional
warranty. HP shall not be liable for technical
or editorial errors or omissions contained
herein.
Trademark credits
Microsoft® and Windows® are
U.S. registered trademarks of Microsoft
Corporation.
ENERGY STAR and the ENERGY STAR
mark are registered U.S. marks.
Table of contents
1 Printer basics .................................................................................................................................................. 1
Quick access to more information ........................................................................................................ 2
Web links for drivers, software, and support ........................................................................ 2
HP LaserJet 1020 printer .................................................................................... 2
User guide links ................................................................................................................... 2
Where to look for more information ..................................................................................... 2
Printer configuration ............................................................................................................................. 3
HP LaserJet 1020 printer ..................................................................................................... 3
Walkaround .......................................................................................................................................... 4
Printer control panel ............................................................................................................................. 5
Media paths .......................................................................................................................................... 6
Priority feed slot ................................................................................................................... 6
Main input tray ..................................................................................................................... 6
Output bin ............................................................................................................................ 6
Printer connections ............................................................................................................................... 7
Connecting the USB cable ................................................................................................... 7
Printer software .................................................................................................................................... 8
Supported operating systems .............................................................................................. 8
Printer software for Windows computers ............................................................................. 8
To install printer software for all other operating systems ................................... 8
Printer drivers ...................................................................................................................... 8
Printer properties (driver) ..................................................................................................... 8
Printer properties online help ............................................................................................... 9
Print setting priorities ........................................................................................................... 9
Printer information page ...................................................................................... 9
Printer information page ..................................................................................................................... 10
Printer Test page ............................................................................................................... 10
Printer media considerations .............................................................................................................. 11
Supported media sizes ...................................................................................................... 11
2 Printing tasks ................................................................................................................................................ 13
Manual feed ........................................................................................................................................ 14
Canceling a print job ........................................................................................................................... 15
Understanding print quality settings ................................................................................................... 16
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Optimizing print quality for media types ............................................................................................. 17
Guidelines for using media ................................................................................................................. 18
Paper ................................................................................................................................. 18
Labels ................................................................................................................................ 18
Label construction ............................................................................................. 19
Transparencies .................................................................................................................. 19
Envelopes .......................................................................................................................... 19
Envelope construction ....................................................................................... 19
Envelopes with double-side seams ................................................................... 19
Envelopes with adhesive strips or flaps ............................................................ 20
Envelope storage .............................................................................................. 20
Cardstock and heavy media .............................................................................................. 20
Cardstock construction ...................................................................................... 20
Cardstock guidelines ......................................................................................... 21
Letterhead and preprinted forms ....................................................................................... 21
Choosing paper and other media ....................................................................................................... 22
HP media ........................................................................................................................... 22
Media to avoid ................................................................................................................... 22
Media that might damage the printer ................................................................................. 22
Loading media into the input trays ..................................................................................................... 24
Priority feed slot ................................................................................................................. 24
150-sheet main input tray .................................................................................................. 24
Printing an envelope ........................................................................................................................... 25
Printing multiple envelopes ................................................................................................................ 27
Printing on transparencies or labels ................................................................................................... 29
Printing on letterhead and preprinted forms ....................................................................................... 30
Printing on custom-size media and cardstock .................................................................................... 31
Printing on both sides of the paper (manual two-sided printing) ........................................................ 32
Printing multiple pages on a single sheet of paper (N-up printing) ..................................................... 34
Printing booklets ................................................................................................................................. 35
Printing watermarks ............................................................................................................................ 37
3 Maintenance .................................................................................................................................................. 39
Cleaning the printer ............................................................................................................................ 40
Cleaning the print cartridge area ....................................................................................... 40
Cleaning the printer media path ......................................................................................... 41
Changing the pickup roller .................................................................................................................. 43
Cleaning the pickup roller ................................................................................................................... 46
Changing the printer separation pad .................................................................................................. 47
Redistributing toner ............................................................................................................................ 49
Changing the print cartridge ............................................................................................................... 51
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4 Problem solving ............................................................................................................................................ 53
Finding the solution ............................................................................................................................ 54
Step 1: Is the printer set up correctly? ............................................................................... 54
Step 2: Is the Ready light on? ............................................................................................ 54
Step 3: Can you print a Printer Test page? ....................................................................... 54
Step 4: Is the print quality acceptable? .............................................................................. 55
Step 5: Is the printer communicating with the computer? .................................................. 55
Step 6: Does the printed page look like you expected? ..................................................... 55
Contact HP support ........................................................................................................... 55
Status light patterns ............................................................................................................................ 56
Paper handling problems ................................................................................................................... 58
Media jam .......................................................................................................................... 58
Print is skewed (crooked) .................................................................................................. 58
More than one sheet of media feeds through the printer at one time ................................ 58
Printer does not pull media from the media input tray ....................................................... 58
Printer curled the media ..................................................................................................... 59
Print job is extremely slow ................................................................................................. 59
Printed page is different than what appeared on screen .................................................................... 60
Garbled, incorrect, or incomplete text ................................................................................ 60
Missing graphics or text, or blank pages ........................................................................... 60
Page format is different than on another printer ................................................................ 61
Graphics quality ................................................................................................................. 61
Printer software problems .................................................................................................................. 62
Improving print quality ........................................................................................................................ 63
Light or faded print ............................................................................................................. 63
Toner specks ..................................................................................................................... 63
Dropouts ............................................................................................................................ 63
Vertical lines ...................................................................................................................... 64
Gray background ............................................................................................................... 64
Toner smear ...................................................................................................................... 64
Loose toner ........................................................................................................................ 65
Vertical repetitive defects ................................................................................................... 65
Misformed characters ........................................................................................................ 65
Page skew ......................................................................................................................... 66
Curl or wave ....................................................................................................................... 66
Wrinkles or creases ........................................................................................................... 66
Toner scatter outline .......................................................................................................... 67
Water droplets on bottom edge ......................................................................................... 67
Clearing jams ..................................................................................................................................... 68
Typical media jam locations ............................................................................................... 68
Removing a jammed page ................................................................................................. 68
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Appendix A Printer specifications ................................................................................................................. 71
Environmental specifications .............................................................................................................. 72
Power consumption, electrical specifications, and acoustic emissions .............................................. 73
Physical specifications ....................................................................................................................... 74
Printer capacities and ratings ............................................................................................................. 75
Memory specifications ........................................................................................................................ 76
Appendix B Regulatory information .............................................................................................................. 77
FCC compliance ................................................................................................................................. 78
Declaration of Conformity statement .................................................................................................. 79
Regulatory statements ....................................................................................................................... 80
Laser safety ....................................................................................................................... 80
Canadian DOC regulations ................................................................................................ 80
EMC statement (Korea) ..................................................................................................... 80
Laser statement for Finland ............................................................................................... 80
Substances Table (China) ................................................................................................. 81
Environmental product stewardship program ..................................................................................... 82
Protecting the environment ................................................................................................ 82
Ozone production .............................................................................................................. 82
Power consumption ........................................................................................................... 82
Toner consumption ............................................................................................................ 82
Paper use .......................................................................................................................... 82
Plastics .............................................................................................................................. 82
HP LaserJet print supplies ................................................................................................. 82
Return and recycling instructions ....................................................................................... 83
United States and Puerto Rico .......................................................................... 83
Multiple returns (more than one cartridge) ....................................... 83
Single returns ................................................................................... 83
Shipping ............................................................................................ 83
Non-U.S. returns ............................................................................................... 84
Paper ................................................................................................................................. 84
Material restrictions ............................................................................................................ 84
Disposal of waste equipment by users in private households in the European Union ...... 84
Chemical substances ......................................................................................................... 84
Material Safety Data Sheet (MSDS) .................................................................................. 84
For more information ......................................................................................................... 84
Material safety data sheet .................................................................................................................. 86
Appendix C Warranty and licensing .............................................................................................................. 87
Hewlett-Packard limited warranty statement ...................................................................................... 88
Hewlett-Packard software license agreement .................................................................................... 89
Print cartridge limited warranty ........................................................................................................... 90
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Appendix D HP parts and accessories .......................................................................................................... 91
Ordering supplies ............................................................................................................................... 92
Using HP print cartridges ................................................................................................................... 93
HP policy on non-HP print cartridges ................................................................................. 93
Storing print cartridges ....................................................................................................... 93
Print cartridge life expectancy ............................................................................................ 93
Saving toner ....................................................................................................................... 93
Appendix E Service and support .................................................................................................................... 95
Availability of support and service ...................................................................................................... 96
Customer self-repair warranty service ............................................................................... 96
Guidelines for repacking the printer ................................................................................................... 97
How to contact HP .............................................................................................................................. 98
Index ................................................................................................................................................................... 99
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1
Printer basics
This chapter provides information on the following topics:
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●
Quick access to more information
●
Printer configuration
●
Walkaround
●
Printer control panel
●
Media paths
●
Printer connections
●
Printer software
●
Printer information page
●
Printer media considerations
1
Quick access to more information
The following sections provide resources for additional information about the HP LaserJet 1020 printer.
Web links for drivers, software, and support
If you need to contact HP for service or support, use one of the following links.
HP LaserJet 1020 printer
●
In the United States, see http://www.hp.com/support/lj1020/.
●
In other countries/regions, see http://www.hp.com/.
User guide links
●
Walkaround on page 4 (location of printer components)
●
Changing the print cartridge on page 51
●
Problem solving on page 53
●
Ordering supplies on page 92
Where to look for more information
2
●
CD user guide: Detailed information on using and troubleshooting the printer. Available on the
CD-ROM that came with the printer.
●
Online Help: Information on printer options that are available from within printer drivers. To view
a Help file, access the online Help through the printer driver.
●
HTML (online) user guide: Detailed information on using and troubleshooting the printer. Available
at http://www.hp.com/support/lj1020/. Once connected, select Manuals.
Chapter 1 Printer basics
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Printer configuration
Below is the standard configuration for the HP LaserJet 1020 printer.
HP LaserJet 1020 printer
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●
14 pages per minute (ppm) for A4 media and 15 ppm for letter media
●
First page out in as few as 10 seconds
●
FastRes 1200: 1200 dpi effective output quality (600 x 600 x 2 dpi with HP Resolution Enhancement
technology [REt])
●
150-sheet main input tray
●
Priority feed slot
●
100-sheet output capacity
●
EconoMode (saves toner)
●
Print watermarks, booklets, multiple pages per sheet (N-up), and first page on different media than
rest of the document
●
2 MB RAM
●
2,000-page print cartridge
●
USB 2.0 High Speed
●
Power switch
Printer configuration
3
Walkaround
The following illustrations identify the components of the HP LaserJet 1020 printer.
4
1
Attention light
2
Ready light
3
Print cartridge door
4
Output media support
5
Priority feed slot
6
150-sheet main input tray
7
Output bin
1
On/off switch
2
Power receptacle
3
USB port
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Printer control panel
The printer control panel is composed of two lights. These lights produce patterns that identify your
printer's status.
1
Attention light: Indicates that the printer media input trays are empty, the print cartridge door is open, the print cartridge
is missing, or other errors. See Printer information page on page 10 for more information.
2
Ready light: Indicates that the printer is ready to print.
NOTE: See Status light patterns on page 56 for a description of the light patterns.
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Printer control panel
5
Media paths
The following sections describe the input trays and output bin.
Priority feed slot
You should use the priority feed slot when feeding one sheet of paper, envelope, postcard, label, or
transparency. You can also use the priority feed slot to print the first page on different media than the
rest of the document.
Media guides ensure that the media is correctly fed into the printer and that the print is not skewed
(crooked on the media). When loading media, adjust the media guides to match the width of the media
that you are using.
See Choosing paper and other media on page 22 for more information about media types.
Main input tray
The main input tray, accessed from the front of the printer, holds up to 150 sheets of 20-lb paper or other
media. For information about media specifications, see Printer capacities and ratings on page 75.
Media guides ensure the media is correctly fed into the printer and the print is not skewed (crooked on
the media). The main input tray has both side and front media guides. When loading media, adjust the
media guides to match the length and width of the media that you are using.
Output bin
The output bin is located on the top of the printer. Printed media is collected here in the correct sequence.
The output media support provides improved stacking for large print jobs.
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Printer connections
The HP LaserJet 1020 printer supports USB 2.0 High Speed connections.
Connecting the USB cable
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1.
Plug the USB cable into the printer.
2.
Plug the other end of the USB cable into the computer when prompted to do so during the software
installation.
Printer connections
7
Printer software
The following sections describe the supported operating systems and the software that is provided with
the HP LaserJet 1020 printer.
NOTE: Not all software is available in all languages.
Supported operating systems
The printer comes with software for the following operating systems:
●
Windows Vista (32-bit and 64-bit)
●
Windows XP (32-bit and 64-bit)
●
Windows 7 (32-bit and 64-bit)
●
Windows Server 2003 (32-bit and 64-bit)
For more information about upgrading from Windows 2000 Server to Windows Server 2003, using
Windows Server 2003 Point and Print, or using Windows Server 2003 Terminal Services and
Printing, go to http://www.microsoft.com/.
Printer software for Windows computers
The following sections provide instructions for installing the printer software on various Windows
operating systems and the software that is available to all users of the printer.
To install printer software for all other operating systems
Insert the software CD that came with the printer into the computer CD-ROM drive. Follow the onscreen installation instructions.
NOTE: If the Welcome screen does not open, click Start on the Windows task bar, click Run, type
Z:\setup (where Z is your CD drive letter), and click OK.
Printer drivers
A printer driver is the software component that provides access to printer features and provides the
means for the computer to communicate with the printer.
Printer properties (driver)
Printer properties control the printer. You can change the default settings, such as media size and type,
printing multiple pages on a single sheet of media (N-up printing), resolution, and watermarks. You can
access the printer properties in the following ways:
●
Through the software application that you are using to print. This only changes the settings for the
current software application.
●
Through the Windows operating system. This changes the default settings for all future print jobs.
NOTE: Because many software applications use a different method of accessing the printer
properties, the following section describes the most common methods used in Windows Vista, 7,
and Windows XP.
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To only change the settings for the current software application
NOTE: Although the steps can vary between software applications, this is the most common method.
1.
From the File menu in the software application, click Print.
2.
On the Print dialog, click Properties.
3.
Change the settings, and click OK.
To change the default settings for all future print jobs in Windows
1.
Windows Vista and Windows 7: Click Start, click Control Panel, and then in the category for
Hardware and Sound click Printer.
Windows XP and Windows Server 2003 (using the default Start menu view): Click Start, and
then click Printers and Faxes.
Windows XP and Windows Server 2003 (using the Classic Start menu view): Click Start, click
Settings, and then click Printers.
2.
Right-click the driver icon, and then select Printing Preferences.
Printer properties online help
The printer properties (driver) online help includes specific information about the functions in the printer
properties. This online help guides you through the process of changing your printer's default settings.
For some drivers, online help gives instructions on using context-sensitive help. Context-sensitive help
describes the options for the driver feature you are currently accessing.
To access the printer properties online help
1.
From the software application, click File, and then click Print.
2.
Click Properties, and then click Help.
Print setting priorities
There are two ways to change print settings for this printer: in the software application or in the printer
driver. Changes made in the software application override settings changed in the printer driver. Within
a software application, changes made in the Page Setup dialog box override changes made in the Print
dialog box.
Printer information page
If a particular print setting can be changed in more than one of the ways listed above, use the method
that has the highest priority.
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Printer software
9
Printer information page
The Printer Test page is a printer information page that resides within the memory of the printer. During
installation you can choose to print the Printer Test page. If the page prints, you correctly installed the
printer.
Printer Test page
The Printer Test page contains information about printer driver and port settings. The page also contains
information about the printer name and model, computer name, and so on. You can print the Printer
Test page from the printer driver.
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Printer media considerations
HP LaserJet printers produce excellent print quality. The printer accepts a variety of media, such as cutsheet paper (including recycled paper), envelopes, labels, transparencies, vellum, and custom-size
paper. Properties such as weight, grain, and moisture content are important factors affecting printer
performance and output quality.
The printer can use a variety of paper and other print media in accordance with the guidelines in this
user guide. Media that does not meet these guidelines might cause the following problems:
●
Poor print quality
●
Increased media jams
●
Premature wear on the printer, requiring repair
For best results, use only HP brand paper and print media. Hewlett-Packard Company cannot
recommend the use of other brands. Because they are not HP products, HP cannot influence or control
their quality.
It is possible for media to meet all of the guidelines in this user guide and still not produce satisfactory
results. This might be the result of improper handling, unacceptable temperature and humidity levels,
or other variables over which HP has no control.
Before purchasing a large quantity of media, make sure that it meets the requirements specified in this
user guide and in the HP LaserJet printer family print media guide. The guidelines can be downloaded
from http://www.hp.com/support/ljpaperguide/ or see Ordering supplies on page 92 for more
information about ordering the guidelines. Always test media before you purchase a large quantity.
CAUTION: Using media that does not meet HP's specifications might cause problems for the printer,
requiring repair. This repair is not covered by the HP warranty or service agreements.
Supported media sizes
For information about supported media sizes, see Printer capacities and ratings on page 75.
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Printer media considerations
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2
Printing tasks
This chapter provides information on the following topics:
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Manual feed
●
Canceling a print job
●
Understanding print quality settings
●
Optimizing print quality for media types
●
Guidelines for using media
●
Choosing paper and other media
●
Loading media into the input trays
●
Printing an envelope
●
Printing multiple envelopes
●
Printing on transparencies or labels
●
Printing on letterhead and preprinted forms
●
Printing on custom-size media and cardstock
●
Printing on both sides of the paper (manual two-sided printing)
●
Printing multiple pages on a single sheet of paper (N-up printing)
●
Printing booklets
●
Printing watermarks
13
Manual feed
You can use manual feed when printing mixed media, for example, an envelope, then a letter, then an
envelope, and so on. Feed an envelope into the priority feed slot and load letterhead into the main input
tray.
To print using manual feed
14
1.
Access the printer properties (or printing preferences in Windows XP, Windows Vista, and
Windows 7). See Printer properties (driver) on page 8 for instructions.
2.
On the Paper/Quality tab, select Manual Feed from the Source is drop-down list.
3.
Feed media into the priority feed slot, and click Continue.
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Canceling a print job
You can cancel a print job from a software application or a print queue.
To stop the printer immediately, remove the remaining paper from the printer. After the printer stops,
use one of the following options.
●
Software application: Typically, a dialog box appears briefly on your screen, allowing you to
cancel the print job.
●
Windows print queue: If a print job is waiting in a print queue (computer memory) or print spooler,
delete the job there. Click Start, Settings, and Printers or Printers and Faxes. Double-click the
HP LaserJet 1020 icon to open the window, select your print job, and click Delete or Cancel.
If the status lights on the control panel continue to blink after you cancel a print job, the computer is still
sending the job to the printer. Either delete the job from the print queue or wait until the computer finishes
sending data. The printer will return to the Ready state.
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Canceling a print job
15
Understanding print quality settings
Print quality settings affect how light or dark the print is on the page and the style in which the graphics
are printed. You can also use the print quality settings to optimize the print quality for a specific media
type. See Optimizing print quality for media types on page 17 for more information.
You can change the settings in the printer properties to accommodate the types of jobs you are printing.
The following are the settings:
●
FastRes 1200: This setting provides 1200 dpi effective output quality (600 x 600 x 2 dpi with
HP Resolution Enhancement technology [REt]).
●
600 dpi: This setting provides 600 x 600 dpi output with Resolution Enhancement technology (REt)
for improved text.
●
EconoMode (Save Toner): Text is printed using less toner. This setting is useful when you are
printing drafts. You can turn on this option independently of other print quality settings.
1.
Access the printer properties (or printing preferences in Windows XP, Windows Vista, and
Windows 7). See Printer properties (driver) on page 8 for instructions.
2.
On the Finishing tab, select the print quality setting you want to use.
NOTE: Not all printer features are available in all drivers or operating systems. See the printer
properties (driver) online Help for information about the availability of features for that driver.
NOTE: To change the print quality settings for all future print jobs, access the properties through the
Start menu in the Windows task bar. To change the print quality settings only for the current software
application, access the properties through the Print Setup menu in the application you are using to
print. See Printer properties (driver) on page 8 for more information.
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Optimizing print quality for media types
Media type settings control the temperature of your printer's fuser. You can change the settings for the
media that you are using to optimize the print quality.
The HP LaserJet 1020 printer provides a number of print modes that allow the unit to adapt more
specifically to the printer's media environment. The following tables provide an overview of the driver
print modes.
NOTE: When using the CARDSTOCK, ENVELOPE, LABEL, and ROUGH modes, the printer pauses
between pages and the number of pages per minute decreases.
Table 2-1 Driver print default modes
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Mode
Media
PLAIN
75 to 104 g/m2 (20 to 27 lb)
LIGHT
< 75 g/m2 (20 lb)
HEAVY
90 to 105 g/m2 (24 to 28 lb)
CARDSTOCK
Cardstock or thick media
TRANSPARENCY
4-mil, 0.1 monochrome overhead transparencies (OHTs)
ENVELOPE
Standard envelopes
LABEL
Standard HP LaserJet labels
BOND
Bond paper
ROUGH
Rough paper
COLOR
Plain media
LETTERHEAD
Plain media
PREPRINTED
Plain media
PREPUNCHED
Plain media
RECYCLED
Plain media
VELLUM
Plain media
Optimizing print quality for media types
17
Guidelines for using media
The following sections provide guidelines and instructions for printing on transparencies, envelopes,
and other special media. Guidelines and specifications are included to help you select media that
optimizes print quality and avoid media that might cause jams or damage the printer.
Paper
For best results, use conventional 75 g/m2 (20 lb) paper. Make sure that the paper is of good quality
and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, and curled or bent edges.
If you are unsure about what type of paper you are loading (such as bond or recycled), check the label
on the package of paper.
Some paper causes print quality problems, jamming, or damage to the printer.
Table 2-2 Paper usage
Symptom
Problem with paper
Solution
Poor print quality or toner adhesion
Too moist, too rough, too smooth, or
embossed
Try another kind of paper between
100-250 Sheffield and 4-6% moisture
content.
Problems with feeding
Faulty paper lot
Check the printer and make sure that the
appropriate media type has been
selected.
Dropouts, jamming, or curl
Stored improperly
Store paper flat in its moisture-proof
wrapping.
Increased gray background shading
Might be too heavy
Use lighter paper.
Excessive curl
Too moist, wrong grain direction, or
short-grain construction
Use long-grain paper.
Problems with feeding
Check the printer and make sure that the
appropriate media type has been
selected.
Jamming or damage to printer
Cutouts or perforations
Do not use paper with cutouts or
perforations.
Problems with feeding
Ragged edges
Use good quality paper.
NOTE: The printer uses heat and pressure to fuse toner to the paper. Make sure that any colored
paper or preprinted forms use inks that are compatible with the printer temperature. The printer's
maximum temperature is 200°C (392°F) for 0.1 second.
Do not use letterhead that is printed with low-temperature inks, such as those used in some types of
thermography.
Do not use raised letterhead.
Do not use transparencies designed for Inkjet printers or other low-temperature printers. Use only
transparencies that are specified for use with HP LaserJet printers.
Labels
HP recommends that you print labels from the priority feed slot.
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CAUTION: Do not feed a sheet of labels through the printer more than once. The adhesive degrades
and might damage the printer.
Label construction
When selecting labels, consider the quality of the following components:
●
Adhesives: The adhesive material should be stable at 200°C (392°F), the printer's maximum
temperature.
●
Arrangement: Only use labels with no exposed backing between them. Labels can peel off sheets
that have spaces between the labels, causing serious jams.
●
Curl: Prior to printing, labels must lie flat with no more than 13 mm (0.5 inches) of curl in any
direction.
●
Condition: Do not use labels with wrinkles, bubbles, or other indications of separation.
Transparencies
Transparencies must be able to withstand the printer's maximum temperature of 200°C (392°F).
Envelopes
HP recommends that you print envelopes from the priority feed slot.
Envelope construction
Envelope construction is critical. Envelope fold lines can vary considerably, not only between
manufacturers, but also within a box from the same manufacturer. Successful printing on envelopes
depends upon the quality of the envelopes. When selecting envelopes, consider the following
components:
●
Weight: The weight of the envelope paper should not exceed 90 g/m2 (24 lb) or jamming might
result.
●
Construction: Prior to printing, envelopes should lie flat with less than 6 mm (0.25 inches) curl
and should not contain air. Envelopes that trap air might cause problems. Do not use envelopes
that contain clasps, snaps, tie strings, transparent windows, holes, perforations, cut outs, synthetic
materials, stamping, or embossing. Do not use envelopes with adhesives that do not require
moistening, but rely instead on pressure to seal them.
●
Condition: Make sure that the envelopes are not wrinkled, nicked, or otherwise damaged. Make
sure that the envelopes do not have any exposed adhesive.
●
Sizes: The envelope sizes range from 90 x 160 mm (3.5 x 6.3 inches) to 178 x 254 mm
(7 x 10 inches).
Envelopes with double-side seams
An envelope with double-side-seam construction has vertical seams at both ends of the envelope rather
than diagonal seams. This style might be more likely to wrinkle. Make sure that the seam extends all
the way to the corner of the envelope as shown in the following illustration.
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Guidelines for using media
19
1
acceptable envelope construction
2
unacceptable envelope construction
Envelopes with adhesive strips or flaps
Envelopes with a peel-off adhesive strip or with more than one flap that folds over to seal must use
adhesives compatible with the heat and pressure in the printer. The printer's maximum temperature is
200°C (392°F). The extra flaps and strips might cause wrinkling, creasing, or jams.
Envelope storage
Proper storage of envelopes contributes to good print quality. You should store envelopes flat. If air is
trapped in an envelope, creating an air bubble, the envelope might wrinkle during printing.
Cardstock and heavy media
You can print many types of cardstock from the media input trays, including index cards and postcards.
Some cardstock performs better than others because its construction is better suited for feeding through
a laser printer.
For optimum printer performance, do not use paper heavier than 157 g/m2 (42 lb). Paper that is too
heavy might cause misfeeds, stacking problems, paper jams, poor toner fusing, poor print quality, or
excessive mechanical wear.
NOTE: You might be able to print on heavier paper if you do not fill the input tray to capacity and if
you use paper with a smoothness rating of 100-180 Sheffield.
Cardstock construction
20
●
Smoothness: The 135-157 g/m2 (36-42 lb) cardstock should have a smoothness rating of
100-180 Sheffield; 60-135 g/m2 (16-36 lb) cardstock should have a smoothness rating of
100-250 Sheffield.
●
Construction: Cardstock should lie flat with less than 5 mm (0.2 inches) of curl.
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●
Condition: Make sure that the cardstock is not wrinkled, nicked, or otherwise damaged.
●
Sizes: Only use cardstock within the following size ranges:
◦
Minimum: 76 x 127 mm (3 x 5 inches)
◦
Maximum: 216 x 356 mm (8.5 x 14.0 inches)
Cardstock guidelines
Set margins at least 2 mm (0.08 inches) away from the edges.
Letterhead and preprinted forms
Letterhead is premium paper that often has a watermark, sometimes uses cotton fiber, and is available
in a wide range of colors and finishes with matching envelopes. Preprinted forms can be made of a
broad spectrum of paper types ranging from recycled to premium.
Many manufactures now design these grades of paper with properties optimized for laser printer and
advertise the paper as laser-compatible or laser-guaranteed.
NOTE: Some page-to-page variation is normal when printing with laser printers. This variation cannot
be observed when printing on plain paper. However, this variation is obvious when printing on preprinted
forms because the lines and boxes are already placed on the page.
To avoid problems when using preprinted forms, embossed paper, and letterhead, observe the following
guidelines:
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●
Avoid using low-temperature inks (the kind used with some types of thermography).
●
Use preprinted forms and letterhead paper that have been printed by offset lithography or
engraving.
●
Use forms that have been created with heat-resistant inks that will not melt, vaporize, or release
undesirable emissions when heated to 200°C (392°F) for 0.1 second. Typically, oxidation-set or
oil-based inks meet this requirement.
●
When the form is preprinted, be careful not to change the moisture content of the paper, and do
not use materials that change the paper's electrical or handling properties. Seal the forms in
moisture-proof wrap to prevent moisture changes during storage.
●
Avoid processing preprinted forms that have a finish or coating.
●
Avoid using heavily embossed or raised-letterhead papers.
●
Avoid papers that have heavily textured surfaces.
●
Avoid using offset powders or other materials that prevent printed forms from sticking together.
Guidelines for using media
21
Choosing paper and other media
HP LaserJet printers produce excellent print quality documents. You can print on a variety of media,
such as paper (including up to 100% recycled fiber content paper), envelopes, labels, transparencies,
and custom-size media. The following are the supported media sizes:
●
Minimum: 76 x 127 mm (3 x 5 inches)
●
Maximum: 216 x 356 mm (8.5 x 14 inches)
Properties such as weight, grain, and moisture content are important factors that affect printer
performance and quality. To achieve the best possible print quality, only use high-quality media designed
for laser printers. See Printer media considerations on page 11 for detailed paper and media
specifications.
NOTE: Always test a sample of the media before you purchase large quantities. Your media supplier
should understand the requirements specified in the HP LaserJet printer family print media guide (HP
part number 5851-1468). See Printer media considerations on page 11 for more information.
HP media
HP recommends the following HP media:
●
HP Multipurpose Paper
●
HP Office Paper
●
HP All-in-One Printing Paper
●
HP LaserJet Paper
●
HP Premium Choice LaserJet Paper
Media to avoid
The HP LaserJet 1020 printer can handle many types of media. Use of media outside the printer's
specifications will cause a loss of print quality and increase the chance of paper jams.
●
Do not use paper that is too rough.
●
Do not use paper with cutouts or perforations other than standard three-hole punched paper.
●
Do not use multipart forms.
●
Do not use paper with a watermark if you are printing solid patterns.
Media that might damage the printer
In rare circumstances media can damage the printer. The following media must be avoided to prevent
possible damage:
22
●
Do not use media with staples attached.
●
Do not use transparencies designed for Inkjet printers or other low-temperature printers. Use only
transparencies that are specified for use with HP LaserJet printers.
●
Do not use photo paper intended for Inkjet printers.
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●
Do not use paper that is embossed or coated and is not designed for the temperatures of the
printer's image fuser. Select media that can tolerate temperatures of 200°C (392°F) for 0.1 second.
HP produces a selection of media that is designed for the HP LaserJet 1020 printer.
●
Do not use letterhead paper with low-temperature dyes or thermography. Preprinted forms or
letterhead must use inks that can tolerate temperatures of 200°C (392°F) for 0.1 second.
●
Do not use any media that produces hazardous emissions, or that melts, offsets, or discolors when
exposed to 200°C (392°F) for 0.1 second.
To order HP LaserJet printing supplies, go to http://www.hp.com/go/ljsupplies/ in the U.S. or to
http://www.hp.com/ghp/buyonline.html/ worldwide.
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Choosing paper and other media
23
Loading media into the input trays
The following sections describe how to load media into the different input trays.
CAUTION: If you try to print on media that is wrinkled, folded, or damaged in any way, a jam might
occur. See Printer media considerations on page 11 for more information.
Priority feed slot
The priority feed slot holds one sheet of media up to 163 g/m2 (43 lb) or one envelope, transparency,
or cardstock. Load media with the top forward and the side to be printed facing up. To prevent jams and
skewing, always adjust the side media guides before feeding the media.
150-sheet main input tray
The input tray holds up to 150 pages of 75 g/m2 (20 lb) paper or fewer pages of heavier media of 25 mm
(0.9 inches) or less stack height. Load media with the top forward and the side to be printed facing up.
To prevent jams and skewing, always adjust the side and front media guides.
NOTE: When you add new media, make sure that you remove all of the media from the input tray and
straighten the stack of new media. This helps prevent multiple sheets of media from feeding through
the printer at one time, reducing media jams.
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Chapter 2 Printing tasks
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Printing an envelope
Only use envelopes that are recommended for laser printers. See Printer media considerations
on page 11 for more information.
NOTE: Use the priority feed slot for printing one envelope. Use the main input tray for printing multiple
envelopes.
1.
Before loading the envelope, slide the media guides outward to slightly wider than the envelopes.
NOTE: If the envelope has a flap on the short edge, feed that edge into the printer first.
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2.
Place the envelope with the side to be printed facing up and the top edge along the left media
guide.
3.
Adjust the media guides to the width of the envelope.
Printing an envelope
25
4.
Access the printer properties (or printing preferences in Windows XP, Windows Vista, and
Windows 7). See Printer properties (driver) on page 8 for instructions.
5.
On the Paper/Quality tab, select Envelope as the media type.
NOTE: Not all printer features are available in all drivers or operating systems. See the printer
properties (driver) online Help for information about availability of features for that driver.
6.
Print the envelope.
To print using manual feed, see Manual feed on page 14.
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Chapter 2 Printing tasks
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Printing multiple envelopes
Only use envelopes that are recommended for laser printers. See Printer media considerations
on page 11 for more information.
NOTE: Use the priority feed slot for printing one envelope. Use the main input tray for printing multiple
envelopes.
1.
Before loading the envelopes, slide the media guides outward to slightly wider than the envelopes.
2.
Place the envelopes with the side to be printed facing up and the top edge along the left media
guide. Stack up to 15 envelopes.
NOTE: If the envelopes have a flap on the short edge, feed that edge into the printer first.
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3.
Adjust the media guides to the length and width of the envelopes.
4.
Access the printer properties (or printing preferences in Windows XP, Windows Vista, and
Windows 7). See Printer properties (driver) on page 8 for instructions.
Printing multiple envelopes
27
NOTE: Not all printer features are available from all drivers or operating systems. See the printer
properties (driver) online Help for information about availability of features for that driver.
28
5.
On the Paper/Quality tab, select Envelope as the media type.
6.
Print the envelopes.
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Printing on transparencies or labels
Use only transparencies and labels that are recommended for use in laser printers, such as HP
transparency film and HP LaserJet labels. See Printer media considerations on page 11 for more
information.
CAUTION: Be sure to set the correct media type in the printer settings as instructed below. The printer
adjusts the fuser temperature according to the media type setting. When printing on special media such
as transparencies or labels, this adjustment prevents the fuser from damaging the media as it passes
through the printer.
CAUTION: Inspect the media to make sure that it is not wrinkled or curled and that it does not have
any torn edges or missing labels.
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1.
Load a single page in the priority feed slot or load multiple pages in the main input tray. Make sure
that the top of the media is forward and the side to be printed (rough side) is facing up.
2.
Adjust the media guides.
3.
Access the printer properties (or printing preferences in Windows XP, Windows Vista, and
Windows 7). See Printer properties (driver) on page 8 for instructions.
4.
On the Paper/Quality tab, choose the correct media type.
5.
Print the document.
Printing on transparencies or labels
29
Printing on letterhead and preprinted forms
The HP LaserJet 1020 printer can print on letterhead and preprinted forms that can withstand
temperatures of 200°C (392°F).
1.
Load the paper with the top forward and the side to be printed facing up. Adjust the media guides
to fit the width of the paper.
2.
Access the printer properties (or printing preferences in Windows XP, Windows Vista, and
Windows 7). See Printer properties (driver) on page 8 for instructions.
3.
On the Paper/Quality tab, choose the correct media type.
4.
Print the document.
To print using manual feed, see Manual feed on page 14.
NOTE: To print a single-page cover letter on letterhead, followed by a multiple-page document,
load the standard paper in the main input tray, and then feed the letterhead face up in the priority
feed slot.
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Chapter 2 Printing tasks
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Printing on custom-size media and cardstock
The HP LaserJet 1020 printer can print on custom-size media or cardstock between 76 x 127 mm
(3 x 5 inches) and 216 x 356 mm (8.5 x 14 inches).
Use the main input tray for multiple sheets. See Main input tray on page 6 for the supported media sizes.
CAUTION: Make sure that the sheets are not stuck together before you load them.
1.
Load the media with the narrow side forward and the side to be printed facing up. Adjust the media
guides to fit the media.
2.
Access the printer properties (or printing preferences in Windows XP, Windows Vista, and
Windows 7). See Printer properties (driver) on page 8 for instructions.
3.
On the Paper/Quality tab, select the custom-size option. Specify the dimensions of the customsize media.
NOTE: Not all printer features are available in all drivers or operating systems. See the printer
properties (driver) online Help for information about availability of features for that driver.
4.
Print the document.
To print using manual feed, see Manual feed on page 14.
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Printing on custom-size media and cardstock
31
Printing on both sides of the paper (manual two-sided
printing)
To print on both sides of the paper (manual two-sided printing), you must run the paper through the
printer twice.
NOTE: Manual two-sided printing can cause the printer to become dirty, reducing print quality. See
Cleaning the printer on page 40 for instructions if the printer becomes dirty.
1.
Access the printer properties (or printing preferences in Windows XP, Windows Vista, and
Windows 7). See Printer properties (driver) on page 8 for instructions.
2.
On the Finishing tab, select Print On Both Sides (Manually). Select the appropriate binding
option, and click OK.
3.
Print the document.
NOTE: Not all printer features are available from all drivers or operating systems. See the printer
properties (driver) online Help for information about availability of features for that driver.
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Chapter 2 Printing tasks
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4.
After side one has printed, gather the printed pages, turn the printed side down, and straighten the
stack.
5.
Place the stack back in the input tray. Side one should be facing down with the bottom edge feeding
into the printer first.
6.
Click Continue to print side two.
Printing on both sides of the paper (manual two-sided printing)
33
Printing multiple pages on a single sheet of paper (N-up
printing)
You can select the number of pages that you want to print on a single sheet of paper. If you choose to
print more than one page per sheet, the pages appear smaller and are arranged on the sheet in the
order that they would otherwise be printed.
1.
From your software application, access the printer properties (or printing preferences in Windows
XP, Windows Vista, and Windows 7). See Printer properties (driver) on page 8 for instructions.
2.
On the Finishing tab, select the correct number of pages per side.
NOTE: Not all printer features are available from all drivers or operating systems. See the printer
properties (driver) online Help for information about availability of features for that driver.
34
3.
(Optional steps) To include page borders, select the check box. To specify the order of pages
printed on the sheet, select the order from the drop-down menu.
4.
Print the document.
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Printing booklets
You can print booklets on letter or A4 paper.
1.
Load the paper in the main input tray.
2.
Access the printer properties (or printing preferences in Windows XP, Windows Vista, and
Windows 7). See Printer properties (driver) on page 8 for instructions.
3.
On the Finishing tab, select the option to Print On Both Sides (Manually). Select the appropriate
binding option, and click OK. Print the document.
NOTE: Not all printer features are available from all drivers or operating systems. See the printer
properties (driver) online Help for information about availability of features for that driver.
4.
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After side one has printed, gather the printed pages, turn the printed side down, and straighten the
stack of paper.
Printing booklets
35
36
5.
Place the pages from side one back in the input tray. Side one should be facing down with the
bottom edge feeding into the printer first.
6.
Print side two.
7.
Fold and staple the pages.
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Printing watermarks
You can use the watermark option to print text "underneath" (in the background) of an existing document.
For example, you might want to have large gray letters reading Draft or Confidential printed diagonally
across the first page or all of the pages of a document.
1.
From your software application, access printer properties (or printing preferences in Windows XP,
Windows Vista, and Windows 7). See Printer properties (driver) on page 8 for instructions.
2.
On the Effects tab, select the watermark you want to use.
NOTE: Not all printer features are available from all drivers or operating systems. See the printer
properties (driver) online Help for information about availability of features for that driver.
3.
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Print the document.
Printing watermarks
37
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Chapter 2 Printing tasks
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3
Maintenance
This chapter provides information on the following topics:
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●
Cleaning the printer
●
Changing the pickup roller
●
Cleaning the pickup roller
●
Changing the printer separation pad
●
Redistributing toner
●
Changing the print cartridge
39
Cleaning the printer
Clean the outside of the printer with a clean, damp cloth when necessary.
CAUTION: Do not use ammonia-based cleaners on or around the printer.
During the printing process, media, toner, and dust particles can accumulate inside the printer. Over
time, this buildup can cause print quality problems, such as toner specks or smearing, and paper jams.
To correct and prevent these types of problems, you can clean the print cartridge area and the printer
media path.
Cleaning the print cartridge area
You do not need to clean the print cartridge area often. However, cleaning this area can improve the
quality of your printed sheets.
1.
Turn the printer off, and then unplug the power cord. Wait for the printer to cool.
2.
Open the print cartridge door, and remove the print cartridge.
CAUTION: To prevent damage, do not expose the print cartridge to light. Cover the print cartridge
if necessary. Also, do not touch the black sponge transfer roller inside the printer. By doing so, you
can damage the printer.
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Chapter 3 Maintenance
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3.
With a dry, lint-free cloth, wipe any residue from the media path area and the print cartridge cavity.
4.
Replace the print cartridge, and close the print cartridge door.
5.
Plug the printer into the power outlet, and then turn on the printer.
Cleaning the printer media path
If you are experiencing toner specks or dots on the printouts, you can use the HP LaserJet cleaning
utility to remove excess media and toner particles that can accumulate on the fuser assembly and rollers.
Cleaning the media path might extend the life of the printer.
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Cleaning the printer
41
NOTE: For best results use a sheet of transparency. If you do not have any transparencies, you can
use copier-grade media, 70 to 90 g/m2 (18 to 24 lb), with a smooth surface.
1.
Make sure that the printer is idle and the Ready light is on.
2.
Load the media in the input tray.
3.
Print a cleaning page. Access the printer properties (or printing preferences in Windows XP,
Windows Vista, and Windows 7). See Printer properties (driver) on page 8 for instructions.
NOTE: The cleaning process takes approximately 3 minutes. The cleaning page will stop periodically
during the cleaning process. Do not turn the printer off until the cleaning process has finished. You might
need to repeat the cleaning process several times to thoroughly clean the printer.
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Chapter 3 Maintenance
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Changing the pickup roller
Normal use with good media causes wear. The use of poor media might require more frequent
replacement of the pickup roller.
If the printer regularly mispicks (no media feeds through), you might need to change or clean the pickup
roller. See Ordering supplies on page 92 to order a new pickup roller.
CAUTION: Failure to complete this procedure might damage the printer.
1.
Turn the printer off, and then unplug the power cord from the printer. Wait for the printer to cool.
2.
Open the print cartridge door, and remove the print cartridge.
CAUTION: To prevent damage to the print cartridge, minimize its exposure to direct light. Cover
the print cartridge with a sheet of paper.
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Changing the pickup roller
43
44
3.
Find the pickup roller.
4.
Release the small, white tabs on either side of the pickup roller, and rotate the pickup roller toward
the front.
5.
Gently pull the pickup roller up and out.
6.
Position the new pickup roller in the slot. The circular and rectangular slots on each side will prevent
you from installing the roller incorrectly.
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7.
Rotate the top of the new pickup roller away from you until both sides snap into place.
8.
Reinstall the print cartridge, and close the print cartridge door.
9.
Plug the printer into the power outlet, and then turn on the printer.
Changing the pickup roller
45
Cleaning the pickup roller
If you want to clean the pickup roller rather than replace it, follow the instructions below:
1.
Remove the pickup roller as described in steps 1 through 5 of Changing the pickup roller
on page 43.
2.
Dab a lint-free cloth in isopropyl alcohol, and scrub the roller.
WARNING! Alcohol is flammable. Keep the alcohol and cloth away from an open flame. Before
you close the printer and plug in the power cord, allow the alcohol to dry completely.
46
3.
Using a dry, lint-free cloth, wipe the pickup roller to remove loosened dirt.
4.
Allow the pickup roller to dry completely before you reinstall it in the printer (see Changing the
pickup roller on page 43).
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Changing the printer separation pad
Normal use with good media causes wear. The use of poor media might require more frequent
replacement of the separation pad. If the printer regularly pulls multiple sheets of media at a time, you
might need to change the separation pad. See Ordering supplies on page 92 to order a new printer
separation pad.
NOTE: Before you change the separation pad, clean the pickup roller. See Cleaning the pickup
roller on page 46.
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1.
Turn the printer off, and then unplug the power cord from the printer. Wait for the printer to cool.
2.
At the back of the printer, unscrew the two screws holding the separation pad in place.
Changing the printer separation pad
47
48
3.
Remove the separation pad.
4.
Insert the new separation pad, and screw it into place.
5.
Plug the printer into the power outlet, and turn on the printer.
Chapter 3 Maintenance
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Redistributing toner
When toner is low, faded or light areas appear on the printed page. You might be able to temporarily
improve print quality by redistributing the toner, which means that you might be able to finish the current
print job before replacing the print cartridge.
CAUTION: To prevent damage to the print cartridge, minimize its exposure to direct light. Cover the
print cartridge with a sheet of paper.
1.
Open the print cartridge door, and remove the print cartridge from the printer.
2.
To redistribute the toner, gently rock the print cartridge from front to back.
CAUTION: To prevent damage to the print cartridge, hold the print cartridge at each end.
CAUTION: If toner gets on your clothing, wipe it off with a dry cloth and wash the clothing in cold
water. Hot water sets toner into the fabric.
3.
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Reinsert the print cartridge into the printer, and close the print cartridge door.
Redistributing toner
49
If the print is still light, install a new print cartridge. See Changing the print cartridge on page 51 for
instructions.
50
Chapter 3 Maintenance
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Changing the print cartridge
1.
Open the print cartridge door, and remove the old print cartridge. See the recycling information
inside the print cartridge box.
CAUTION: To prevent damage to the print cartridge, minimize its exposure to direct light. Cover
the print cartridge with a sheet of paper.
2.
Remove the new print cartridge from the packaging, and gently rock the print cartridge from front
to back to distribute the toner evenly inside the cartridge.
CAUTION: To prevent damage to the print cartridge, hold the print cartridge at each end.
3.
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Pull the tab until all the tape is removed from the print cartridge. Put the tab in the print cartridge
box to return for recycling.
Changing the print cartridge
51
4.
Insert the new print cartridge in the printer, making sure that the print cartridge is in position. Close
the print cartridge door.
CAUTION: If toner gets on your clothing, wipe it off with a dry cloth and wash the clothing in cold
water. Hot water sets toner into the fabric.
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4
Problem solving
This chapter provides information on the following topics:
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●
Finding the solution
●
Status light patterns
●
Paper handling problems
●
Printed page is different than what appeared on screen
●
Printer software problems
●
Improving print quality
●
Clearing jams
53
Finding the solution
You can use this section to find the solution to common printer problems.
Step 1: Is the printer set up correctly?
●
Is the printer plugged into a power outlet that is known to work?
●
Is the on/off switch in the on position?
●
Is the print cartridge properly installed? See Changing the print cartridge on page 51.
●
Is paper properly loaded in the input tray? See Loading media into the input trays on page 24.
Yes
If you answered yes to the questions above, go to Step 2: Is
the Ready light on? on page 54
No
If the printer will not turn on, Contact HP support
on page 55.
Step 2: Is the Ready light on?
Do the control panel lights look like this picture?
NOTE: See Printer control panel on page 5 for a description of the lights on the control panel.
Yes
Go to Step 3: Can you print a Printer Test page?
on page 54
No
If the control panel lights do not look like the picture above, see
Status light patterns on page 56.
If you are unable to resolve the problem, Contact HP support
on page 55.
Step 3: Can you print a Printer Test page?
Print a Printer Test page.
Yes
If the Demo page printed, go to Step 4: Is the print quality
acceptable? on page 55
No
If no paper came out, see Paper handling problems
on page 58.
If you are unable to resolve the problem, Contact HP support
on page 55.
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Chapter 4 Problem solving
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Step 4: Is the print quality acceptable?
Yes
If the print quality is acceptable, go to Step 5: Is the printer
communicating with the computer? on page 55
No
If the print quality is poor, see Improving print quality
on page 63.
Verify that the print settings are correct for the media you are
using. See Choosing paper and other media on page 22 for
information on adjusting the settings for various types of
media.
If you are unable to resolve the problem, Contact HP support
on page 55.
Step 5: Is the printer communicating with the computer?
Try printing a document from a software application.
Yes
If the document prints, go to Step 6: Does the printed page look
like you expected? on page 55
No
If the document does not print, see Printer software problems
on page 62.
If you are unable to resolve the problem, Contact HP support
on page 55.
Step 6: Does the printed page look like you expected?
Yes
The problem should be resolved. If it is not resolved, Contact
HP support on page 55.
No
See Printed page is different than what appeared on screen
on page 60.
If you are unable to resolve the problem, Contact HP support
on page 55.
Contact HP support
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●
In the United States, see http://www.hp.com/support/lj1020/ for the HP LaserJet 1020 printer.
●
In other locations, see http://www.hp.com.
Finding the solution
55
Status light patterns
Table 4-1 Light status legend
Symbol for "light off"
Symbol for "light on"
Symbol for "light blinking"
Table 4-2 Control panel light message
Light status
State of the printer
Action
Ready
No action is necessary.
The printer is ready to print.
Processing data
Wait for the job to print.
The printer is receiving or processing
data.
To cancel the current job, press the
Cancel button.
Cleaning mode
Wait until the Cleaning page is finished
printing and the printer is in the Ready
state. This could take up to two minutes.
A Cleaning page or a Printer Test page
is printing.
Wait until the Printer Test page is
finished printing and the printer is in
Ready state.
Out of memory
The printer is out of memory.
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Chapter 4 Problem solving
The page you are printing might be too
complex for the printer's memory
capacity. Try lowering the resolution.
See Understanding print quality settings
on page 16 for more information.
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Table 4-2 Control panel light message (continued)
Light status
State of the printer
Action
Attention: door open, media out, no print
cartridge, or media jam
Check the following:
This printer is in an error state that
requires operator intervention.
Printer initialization
●
The print cartridge door is
completely closed.
●
Media is loaded. See Loading
media into the input trays
on page 24 for instructions.
●
The print cartridge is correctly
installed in the printer. See
Changing the print cartridge
on page 51 for instructions.
●
There is no media jam. See
Clearing jams on page 68 for
instructions.
No action is necessary.
A printer initialization is taking place.
Fatal error
Unplug the printer for 30 minutes, and
then plug the printer back in power outlet.
All lights are on.
If the printer still has an error, contact
HP Support. See Contact HP support
on page 55.
All lights are off.
Make sure that there is power.
Unplug both ends of the power cord, and
then plug the power cord back into the
printer and the power outlet.
Return to Finding the solution on page 54.
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Status light patterns
57
Paper handling problems
Choose the item that best describes the problem:
●
Media jam on page 58
●
Print is skewed (crooked) on page 58
●
More than one sheet of media feeds through the printer at one time on page 58
●
Printer does not pull media from the media input tray on page 58
●
Printer curled the media on page 59
●
Print job is extremely slow on page 59
Media jam
●
See Clearing jams on page 68 for more information.
●
Make sure that you are printing with media that meets specifications. See Printer media
considerations on page 11 for more information.
●
Do not print on used paper.
●
Make sure that you are printing with media that is not wrinkled, folded, or damaged.
●
Make sure that the printer is clean. See Cleaning the printer on page 40 for more information.
Print is skewed (crooked)
A small amount of skew is normal and might become obvious when using preprinted forms.
●
See Page skew on page 66 for more information.
●
Adjust the media guides to the width and length of the media that you are using and try reprinting.
See Media paths on page 6 or Loading media into the input trays on page 24 for more information.
More than one sheet of media feeds through the printer at one time
●
The media input tray might be too full. See Loading media into the input trays on page 24 for more
information.
●
Make sure that the media is not wrinkled, folded, or damaged.
●
Try paper from a new ream. Do not fan the paper before loading it into the input tray.
●
The printer separation pad might be worn. See Changing the printer separation pad on page 47
for more information.
Printer does not pull media from the media input tray
58
●
Make sure that the printer is not in manual feed mode.
●
Make sure that the media guides are adjusted properly.
●
The pickup roller might be dirty or damaged. See Cleaning the pickup roller on page 46 or Changing
the pickup roller on page 43 for instructions.
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Printer curled the media
●
See Curl or wave on page 66 for more information.
●
See Media paths on page 6 or Choosing paper and other media on page 22 for more information.
Print job is extremely slow
The maximum speed of the printer is up to 14 ppm for A4 media and 15 ppm for letter media for the
HP LaserJet 1020 printer. Your print job might be very complex. Try the following:
●
Reduce the complexity of your document (for example, reduce the number of multiple graphics).
●
Access the printer properties in the printer driver. See Printer properties (driver) on page 8 for
instructions. Set the media type to plain paper.
NOTE: This may cause toner to fuse improperly if you are using heavy media.
●
Narrow media or heavy media will slow printing. Use normal media.
●
Print speed is based on computer processor speed, the amount of memory, and the amount of
hard disk space available on your computer. Try increasing these components.
Return to Finding the solution on page 54.
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Paper handling problems
59
Printed page is different than what appeared on screen
Choose the item that best describes the problem:
●
Garbled, incorrect, or incomplete text on page 60
●
Missing graphics or text, or blank pages on page 60
●
Page format is different than on another printer on page 61
●
Graphics quality on page 61
NOTE: To preview a print job, use the Print Preview option in the software application (if available).
Garbled, incorrect, or incomplete text
●
If a specific file prints garbled text, there might be a problem with that specific file. If a specific
application prints garbled text, there might be a problem with that application. Make sure that the
appropriate printer driver is selected.
●
There might be a problem with your software application. Try printing from another software
application.
●
The USB cable might be loose or defective. Try the following:
WARNING! Before you connect the USB cable to the printer, always unplug the printer to prevent
damage to the printer.
◦
Disconnect the cable and reconnect it at both ends.
◦
Try printing a job that you know works.
◦
If possible, attach the cable and printer to another computer, and try printing a job that you
know works.
◦
Turn off the printer and the computer. Remove the USB cable, and inspect both ends of the
cable for damage. Reconnect the USB cable, making sure that the connections are tight. Make
sure that the printer is directly connected to the computer. Remove any switchboxes, tape
backup drives, security keys, or any other devices that are attached between the USB port
on the computer and the printer. These devices can sometimes interfere with communication
between the computer and the printer. Restart the printer and the computer.
Missing graphics or text, or blank pages
60
●
Make sure that your file does not contain blank pages.
●
The sealing tape might still be in the print cartridge. Remove the print cartridge, and pull the tab
on the end of the cartridge until the entire length of the tape is removed. Reinstall the print cartridge.
See Changing the print cartridge on page 51 for instructions.
●
The graphic settings in the printer properties might not be correct for the type of job that you are
printing. Try a different graphic setting in the printer properties. See Printer properties (driver)
on page 8 for more information.
●
Clean the printer, particularly the contacts between the print cartridge and the power supply.
Chapter 4 Problem solving
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Page format is different than on another printer
If you used an older or different printer driver (printer software) to create the document or the printer
properties settings in the software are different, the page format might change when you try to print
using your new printer driver or settings. To help eliminate this problem, try the following:
●
Create documents and print them using the same printer driver (printer software) and printer
properties settings regardless of which HP LaserJet printer you use to print them.
●
Change the resolution, paper size, font settings, and other settings. See Printer properties
(driver) on page 8 for more information.
Graphics quality
The graphics settings might be unsuitable for your print job. Check the graphic settings, such as
resolution, in the printer properties and adjust them as necessary. See Printer properties (driver)
on page 8 for more information.
NOTE: Some resolution might be lost when converting from one graphics format to another.
Return to Finding the solution on page 54.
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Printed page is different than what appeared on screen
61
Printer software problems
Table 4-3 Printer software problems
Problem
Solution
A printer driver for the HP LaserJet 1020 printer is not visible
in the Printer folder.
●
Restart the computer.
●
Reinstall the printer software. In the Windows task bar,
click Start, select Programs, select HP, select
HP LaserJet 1020 series, and click Uninstall
HP LaserJet 1020 series. Turn the printer off. Install the
printer software from the CD. Turn the printer back on.
NOTE: Close any applications that are running. To
close an application that has an icon in the system tray,
right-click the icon, and select Close or Disable.
An error message was displayed during the software
installation.
●
Try plugging the USB cable into a different USB port on
the computer.
●
If you are trying to print to a shared printer, in the Windows
task bar, click Start, select Settings, and select
Printers. Double-click the Add Printer icon. Follow the
instructions in the Add Printer Wizard.
●
Restart the computer.
●
Reinstall the printer software. In the Windows task bar,
click Start, select Programs, select HP, select
HP LaserJet 1020 series, and click Uninstall
HP LaserJet 1020 series. Turn the printer off. Install the
printer software from the CD. Turn the printer back on.
NOTE: Close any applications that are running. To
close an application that has an icon in the task bar, rightclick the icon, and select Close or Disable.
The printer is in Ready mode, but nothing prints.
●
Check the amount of free space on the drive where you
are installing the printer software. If necessary, free up as
much space as you can, and reinstall the printer software.
●
If necessary, run the Disk Defragmenter, and reinstall the
printer software.
●
Restart the computer.
●
Verify that all of the cables are properly seated and within
specifications. This includes the USB and power cables.
Try a new cable.
●
Reinstall the printer software. In the Windows task bar,
click Start, select Programs, select HP, select
HP LaserJet 1020 series, and click Uninstall
HP LaserJet 1020 series. Turn the printer off. Install the
printer software from the CD. Turn the printer back on.
NOTE: Close any applications that are running. To
close an application that has an icon in the task bar, rightclick the icon, and select Close or Disable.
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Improving print quality
This section provides information about identifying and correcting print defects.
Light or faded print
●
The toner supply is low. See Redistributing toner
on page 49 for more information.
●
The media might not meet HP's media specifications (for
example, the media is too moist or too rough). See Printer
media considerations on page 11 for more information.
●
If the whole page is light, the print density adjustment is
too light or EconoMode might be turned on. Adjust the
print density, and disable EconoMode in the printer
properties. See Saving toner on page 93 for more
information.
●
The media might not meet HP's media specifications (for
example, the media is too moist or too rough). See Printer
media considerations on page 11 for more information.
●
The printer might need to be cleaned. See Cleaning the
printer on page 40 or Cleaning the printer media path
on page 41 for instructions.
●
A single sheet of media might be defective. Try reprinting
the job.
●
The media's moisture content is uneven or the media has
moist spots on its surface. Try printing with new media.
See Printer media considerations on page 11 for more
information.
●
The media lot is bad. The manufacturing processes can
cause some areas to reject toner. Try a different type or
brand of media.
●
The print cartridge might be defective. See Changing the
print cartridge on page 51 for more information.
Toner specks
Dropouts
NOTE: If these steps do not correct the problem, contact an HP-authorized dealer or service
representative.
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Improving print quality
63
Vertical lines
●
The photosensitive drum inside the print cartridge has
probably been scratched. Install a new HP print cartridge.
See Changing the print cartridge on page 51 for
instructions.
●
Decrease the print density setting through printer
properties. This decreases the amount of background
shading. See Printer properties (driver) on page 8.
●
Change the media to a lighter basis weight. See Printer
media considerations on page 11 for more information.
●
Check the printer's environment. Very dry (low humidity)
conditions can increase the amount of background
shading.
●
Install a new HP print cartridge. See Changing the print
cartridge on page 51 for instructions.
●
If toner smears appear on the leading edge of the media,
the media guides might be dirty. Wipe the media guides
with a dry, lint-free cloth. See Cleaning the printer
on page 40 for more information.
●
Check the media type and quality.
●
Install a new HP print cartridge. See Changing the print
cartridge on page 51 for instructions.
●
The fuser temperature might be too low. In your printer
driver, make sure that the appropriate media type is
selected.
Gray background
Toner smear
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Chapter 4 Problem solving
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Loose toner
●
Clean the inside of the printer. See Cleaning the printer
on page 40 for instructions.
●
Check the media type and quality. See Printer media
considerations on page 11 for more information.
●
Install a new HP print cartridge. See Changing the print
cartridge on page 51 for instructions.
●
In your printer driver, make sure that the appropriate
media type is selected.
●
Plug the printer directly into an AC outlet instead of into a
power strip.
●
The print cartridge might be damaged. If a repetitive mark
occurs at the same spot on the page, install a new
HP print cartridge. See Changing the print cartridge
on page 51 for instructions.
●
The internal parts might have toner on them. See
Cleaning the printer on page 40 for more information. If
the defects occur on the back of the page, the problem
will probably correct itself after a few more printed pages.
●
In your printer driver, make sure that the appropriate
media type is selected.
●
If characters are improperly formed, producing hollow
images, the media stock might be too slick. Try a different
media. See Printer media considerations on page 11 for
more information.
●
If characters are improperly formed, producing a wavy
effect, the printer might need service. Print a Printer Test
page. If the characters are improperly formed, contact an
HP-authorized dealer or service representative. See How
to contact HP on page 98 for more information.
Vertical repetitive defects
Misformed characters
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Improving print quality
65
Page skew
●
Make sure that the media is loaded correctly and the
media guides are not too tight or too loose against the
media stack. See Loading media into the input trays
on page 24 for more information.
●
The input bin might be too full. See Loading media into
the input trays on page 24 for more information.
●
Check the media type and quality. See Printer media
considerations on page 11 for more information.
●
Check the media type and quality. Both high temperature
and humidity cause media to curl. See Printer media
considerations on page 11 for more information.
●
The media might have been in the input tray too long.
Turn over the stack of media in the tray. Also, try rotating
the media 180° in the input tray.
●
The fuser temperature might be too high. In your printer
driver, make sure that the appropriate media type is
selected. If the problem persists, select a media type that
uses a lower fuser temperature, such as transparencies
or light media.
●
Make sure that media is loaded properly. See Loading
media into the input trays on page 24 for more
information.
●
Check the media type and quality. See Printer media
considerations on page 11 for more information.
●
Turn over the stack of media in the tray. Also, try rotating
the media 180° in the input tray.
●
For envelopes, this can be caused by air pockets inside
the envelope. Remove the envelope, flatten the
envelope, and try printing again.
Curl or wave
Wrinkles or creases
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Chapter 4 Problem solving
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Toner scatter outline
●
If large amounts of toner have scattered around the
characters, the media might be resisting the toner. (A
small amount of toner scatter is normal for laser printing.)
Try a different media type. See Printer media
considerations on page 11 for more information.
●
Turn over the stack of media in the tray.
●
Use media designed for laser printers. See Printer media
considerations on page 11 for more information.
Water droplets on bottom edge
NOTE: Moisture in the printer is condensing on the fuser
assembly and dropping onto the media. In excessively hot and
humid areas, media retains moisture. Water droplets do not
damage the printer.
●
Use different media.
●
Store media in an airtight container to minimize
absorption of moisture.
Return to Finding the solution on page 54.
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Improving print quality
67
Clearing jams
CAUTION: To prevent damage to the printer when clearing jams, including jams in the output bin,
always open the print cartridge door and remove the print cartridge. Keep the door open and the cartridge
out until the jam has been cleared. Opening the print cartridge door and removing the print cartridge
relieves tension on the printer rollers, which prevents damage to the printer and makes the removal of
jammed pages easier.
Occasionally, media becomes jammed during a print job. You are notified of a media jam by an error
from the software and the printer control panel lights. See Status light patterns on page 56 for more
information.
The following are some of the causes of media jams:
●
The input trays are loaded improperly or are too full. See Loading media into the input trays
on page 24 for more information.
NOTE: When you add new media, always remove all of the media from the input tray and
straighten the stack of new media. This helps prevent multiple sheets of media from feeding through
the printer at one time, reducing media jams.
●
The media does not meet HP specifications. See Printer media considerations on page 11 for more
information.
Typical media jam locations
●
Print cartridge area: See Removing a jammed page on page 68 for instructions.
●
Input tray areas: If the page is still sticking out of the input tray, gently try to remove it from the
input tray without tearing the page. If you feel resistance, see Removing a jammed page
on page 68 for instructions.
●
Output path: If the page is sticking out of the output bin, see Removing a jammed page
on page 68 for instructions.
NOTE: There might be loose toner in the printer after a media jam. This toner clears up after a few
sheets are printed.
Removing a jammed page
CAUTION: Media jams might result in loose toner on the page. If you get any toner on your clothes,
wash them in cold water. Hot water will permanently set the toner into the fabric.
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Chapter 4 Problem solving
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CAUTION: To prevent damage to the printer when clearing jams, including jams in the output bin,
always open the print cartridge door and remove the print cartridge.
1.
Open the print cartridge door, and remove the print cartridge.
CAUTION: To prevent damage to the print cartridge, minimize its exposure to direct light. Cover
the print cartridge with a sheet of paper.
2.
ENWW
With both hands, grasp the side of the media that is most visible (this includes the middle), and
carefully pull it free from the printer.
Clearing jams
69
3.
When you have removed the jammed media, replace the print cartridge, and close the print
cartridge door.
After clearing a media jam, you might need to turn the printer off and turn it back on again.
NOTE: When you add new media, remove all of the media from the input tray and straighten the
stack of new media.
Return to Finding the solution on page 54.
70
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A
Printer specifications
This appendix provides information on the following topics:
ENWW
●
Environmental specifications
●
Power consumption, electrical specifications, and acoustic emissions
●
Physical specifications
●
Printer capacities and ratings
●
Memory specifications
71
Environmental specifications
Operating environment
Install in a well-ventilated, dust-free area.
Printer plugged into an AC outlet:
Storage environment
●
Temperature: 10°C to 32.5°C (50°F to 90.5°F)
●
Humidity: 20% to 80% (no condensation)
Printer unplugged from an AC outlet:
●
Temperature: 0°C to 40°C (32°F to 104°F)
●
Humidity: 10% to 80% (no condensation)
NOTE: Values are current as of April 1, 2004. Values are subject to change without notice. See
http://www.hp.com/support/lj1020/ for current information.
72
Appendix A Printer specifications
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Power consumption, electrical specifications, and
acoustic emissions
See www.hp.com/go/lj1020_regulatory for current information.
CAUTION: Power requirements are based on the country/region where the product is sold. Do not
convert operating voltages. This will damage the product and void the product warranty.
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Power consumption, electrical specifications, and acoustic emissions
73
Physical specifications
Dimensions
Weight (2,000-page cartridge installed)
●
Width: 370 mm (14.6 inches)
●
Depth: 242 mm (9.5 inches)
●
Height: 209 mm (8.2 inches)
5.8 kg (12.8 lb)
NOTE: Values are current as of April 1, 2004. Values are subject to change without notice. See
http://www.hp.com/support/lj1020/ for current information.
74
Appendix A Printer specifications
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Printer capacities and ratings
Print speed
14 ppm for A4 media and 15 ppm for letter media
●
First page out in as low as 10 seconds
Main input tray capacity
150 sheets of regular weight 75 g/m2 (20 lb) paper
Priority feed slot capacity
1 sheet of media up to 163 g/m2 (43 lb)
Top (face down) output bin capacity
100 sheets of regular weight 75 g/m2 (20 lb) paper
Minimum paper size
76 x 127 mm (3 x 5 inches)
Maximum paper size
216 x 356 mm (8.5 x 14 inches)
Media weight
Output bin: 60 to 105 g/m2 (16 to 28 lbs)
Base memory
2 MB of RAM
Print resolution
●
600 x 600 dpi with HP Resolution Enhancement
technology (REt)
●
1200 dpi effective output quality (600 x 600 x 2 dpi with
HP Resolution Enhancement technology [REt])
●
8,000 single-sided pages per month (maximum)
●
1,000 single-sided pages per month (average)
Duty cycle
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●
Printer capacities and ratings
75
Memory specifications
Base memory
76
Appendix A Printer specifications
2 MB RAM
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B
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Regulatory information
77
FCC compliance
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant
to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and can radiate radio
frequency energy. If it is not installed and used in accordance with the instructions, it may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur
in a particular installation. If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on, the user is encouraged to try
to correct the interference by one or more of the following measures:
●
Reorient or relocate the receiving antenna.
●
Increase separation between equipment and receiver.
●
Connect equipment to an outlet on a circuit different from that to which the receiver is located.
●
Consult your dealer or an experienced radio/TV technician.
NOTE: Any changes or modifications to the printer that are not expressly approved by HewlettPackard could void the user's authority to operate this equipment.
Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules.
78
Appendix B Regulatory information
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Declaration of Conformity statement
Declaration of Conformity
according to ISO/IEC Guide 22 and EN 45014
Manufacturer's Name:
Manufacturer's Address:
Hewlett-Packard Company
11311 Chinden Boulevard,
Boise, Idaho 83714-1021, USA
declares that the product
Product Name:
HP LaserJet 1020
Regulatory Model 3):
Product Options:
BOISB-0207-00
ALL
conforms to the following Product Specifications:
Safety:
IEC 60950:2001-1 / EN 60950:2001-1
IEC 60825-1:1993 +A1:1997 +A2:2001 / EN 60825-1:1994 +A11:1996 +A2:2001 (Class 1 Laser/LED Product)
GB4943-2001
EMC:
CISPR 22:1997 / EN 55022:1998 Class B1)
EN 61000-3-2:2000
EN 61000-3-3:1995 / A1:2001
EN 55024:1998
FCC Title 47 CFR, Part 15 Class B2) / ICES-003, Issue 4
GB9254-1998, GB17625.1-1998
Supplementary Information:
The product herewith complies with the requirements of the EMC Directive 89/336/EEC and the Low Voltage Directive 73/23/EEC, and carries
the CE-marking accordingly.
1) The product was tested in a typical configuration with Hewlett-Packard Personal Computer Systems. Compliance testing of product to
standard with exception of clause 9.5, which is not yet in effect.
2) This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two Conditions: (1) this device may not cause
harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
3) For regulatory purposes, this product is assigned a Regulatory model number. This number should not be confused with the product name
or the product number(s).
Boise, Idaho 83714, USA
19 August 2004
For Regulatory Topics ONLY:
Australia Contact:
Product Regulations Manager, Hewlett-Packard Australia Ltd., 31-41 Joseph Street, Blackburn, Victoria 3130, Australia.
European Contact: Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH, Department HQ-TRE / Standards
Europe, Herrenberger Straße 140, D-71034 Böblingen, Germany, (FAX: +49-7031-14-3143)
USA Contact:
ENWW
Product Regulations Manager, Hewlett-Packard Company, PO Box 15, Mail Stop 160, Boise, Idaho 83707-0015, USA,
(Phone: 208-396-6000)
Declaration of Conformity statement
79
Regulatory statements
Laser safety
The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has
implemented regulations for laser products manufactured since August 1, 1976. Compliance is
mandatory for products marketed in the United States. The device is certified as a “Class 1” laser product
under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard
according to the Radiation Control for Health and Safety Act of 1968. Since radiation emitted inside the
device is completely confined within protective housings and external covers, the laser beam cannot
escape during any phase of normal user operation.
WARNING! Using controls, making adjustments, or performing procedures other than those specified
in this user guide may result in exposure to hazardous radiation.
Canadian DOC regulations
Complies with Canadian EMC Class B requirements.
« Conforme à la classe B des normes canadiennes de compatibilité électromagnétiques. « CEM ». »
EMC statement (Korea)
Laser statement for Finland
Luokan 1 laserlaite
Klass 1 Laser Apparat
HP LaserJet Professional CP1025, CP1025nw, laserkirjoitin on käyttäjän kannalta turvallinen luokan 1
laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen
ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (2007) mukaisesti.
VAROITUS !
Laitteen käyttäminen muulla kuin käyttöohjeessa mainitulla tavalla saattaa altistaa käyttäjän
turvallisuusluokan 1 ylittävälle näkymättömälle lasersäteilylle.
VARNING !
Om apparaten används på annat sätt än i bruksanvisning specificerats, kan användaren utsättas för
osynlig laserstrålning, som överskrider gränsen för laserklass 1.
HUOLTO
HP LaserJet Professional CP1025, CP1025nw - kirjoittimen sisällä ei ole käyttäjän huollettavissa olevia
kohteita. Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkilö. Tällaiseksi
huoltotoimenpiteeksi ei katsota väriainekasetin vaihtamista, paperiradan puhdistusta tai muita käyttäjän
käsikirjassa lueteltuja, käyttäjän tehtäväksi tarkoitettuja ylläpitotoimia, jotka voidaan suorittaa ilman
erikoistyökaluja.
80
Appendix B Regulatory information
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VARO !
Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömällelasersäteilylle laitteen ollessa
toiminnassa. Älä katso säteeseen.
VARNING !
Om laserprinterns skyddshölje öppnas då apparaten är i funktion, utsättas användaren för osynlig
laserstrålning. Betrakta ej strålen.
Tiedot laitteessa käytettävän laserdiodin säteilyominaisuuksista: Aallonpituus 775-795 nm Teho 5 m W
Luokan 3B laser.
Substances Table (China)
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Regulatory statements
81
Environmental product stewardship program
Protecting the environment
Hewlett-Packard Company is committed to providing quality products in an environmentally sound
manner. This product has been designed with several attributes to minimize impacts on our environment.
Ozone production
This product generates no appreciable ozone gas (O3).
Power consumption
Power usage drops significantly while in Ready or Sleep mode, which saves natural resources and
saves money without affecting the high performance of this product. Hewlett-Packard printing and
imaging equipment marked with the ENERGY STAR® logo is qualified to the U.S. Environmental
Protection Agency's ENERGY STAR specifications for imaging equipment. The following mark will
appear on ENERGY STAR qualified imaging products:
Additional ENERGY STAR qualified imaging product model information is listed at:
www.hp.com/go/energystar
Toner consumption
EconoMode uses less toner, which might extend the life of the print cartridge.
Paper use
This product’s manual/automatic duplex feature (two-sided printing) and N-up printing (multiple pages
printed on one page) capability can reduce paper usage and the resulting demands on natural
resources.
Plastics
Plastic parts over 25 grams are marked according to international standards that enhance the ability to
identify plastics for recycling purposes at the end of the product’s life.
HP LaserJet print supplies
It’s easy to return and recycle your HP LaserJet print cartridges after use—free of charge—with
HP Planet Partners. Multilingual program information and instructions are included in every new
HP LaserJet print cartridge and supplies package. You help reduce the toll on the environment further
when you return multiple cartridges together rather than separately.
HP is committed to providing inventive, high-quality products and services that are environmentally
sound, from product design and manufacturing to distribution, customer use and recycling. When you
participate in the HP Planet Partners program, we ensure your HP LaserJet print cartridges are recycled
82
Appendix B Regulatory information
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properly, processing them to recover plastics and metals for new products and diverting millions of tons
of waste from landfills. Since this cartridge is being recycled and used in new materials, it will not be
returned to you. Thank you for being environmentally responsible!
NOTE: Use the return label to return original HP LaserJet print cartridges only. Please do not use this
label for HP inkjet cartridges, non-HP cartridges, refilled or remanufactured cartridges or warranty
returns. For information about recycling your HP inkjet cartridges please go to http://www.hp.com/
recycle.
Return and recycling instructions
United States and Puerto Rico
The enclosed label in the HP LaserJet toner cartridge box is for the return and recycling of one or more
HP LaserJet print cartridges after use. Please follow the applicable instructions below.
Multiple returns (more than one cartridge)
1.
Package each HP LaserJet print cartridge in its original box and bag.
2.
Tape the boxes together using strapping or packaging tape. The package can weigh up to 31 kg
(70 lb).
3.
Use a single pre-paid shipping label.
OR
1.
Use your own suitable box, or request a free bulk collection box from www.hp.com/recycle or
1-800-340-2445 (holds up to 31 kg (70 lb) of HP LaserJet print cartridges).
2.
Use a single pre-paid shipping label.
Single returns
1.
Package the HP LaserJet print cartridge in its original bag and box.
2.
Place the shipping label on the front of the box.
Shipping
For all HP LaserJet print cartridge recycling returns, give the package to UPS during your next delivery
or pickup, or take it to an authorized UPS drop-off center. For the location of your local UPS drop-off
center, call 1-800-PICKUPS or visit www.ups.com. If you are returning via USPS label, give the package
to a U.S. Postal Service carrier or drop off at a U.S. Postal Service Office. For more information, or to
order additional labels or boxes for bulk returns, visit www.hp.com/recycle or call 1-800-340-2445.
Requested UPS pickup will be charged normal pickup rates. Information subject to change without
notice.
Residents of Alaska and Hawaii
Do not use the UPS label. Call 1-800-340-2445 for information and instructions. The U.S. Postal Service
provides no-cost cartridge return transportation services under an arrangement with HP for Alaska and
Hawaii.
ENWW
Environmental product stewardship program
83
Non-U.S. returns
To participate in HP Planet Partners return and recycling program, just follow the simple directions in
the recycling guide (found inside the packaging of your new product supply item) or visit www.hp.com/
recycle. Select your country/region for information on how to return your HP LaserJet printing supplies.
Paper
This product is capable of using recycled papers when the paper meets the guidelines outlined in the
HP LaserJet Printer Family Print Media Guide. This product is suitable for the use of recycled paper
according to EN12281:2002.
Material restrictions
This HP product does not contain added mercury.
This HP product does not contain a battery.
Disposal of waste equipment by users in private households in the
European Union
This symbol on the product or on its packaging indicates that this product must not be disposed of with
your other household waste. Instead, it is your responsibility to dispose of your waste equipment by
handing it over to a designated collection point for the recycling of waste electrical and electronic
equipment. The separate collection and recycling of your waste equipment at the time of disposal will
help to conserve natural resources and ensure that it is recycled in a manner that protects human health
and the environment. For more information about where you can drop off your waste equipment for
recycling, please contact your local city office, your household waste disposal service or the shop where
you purchased the product.
Chemical substances
HP is committed to providing our customers with information about the chemical substances in our
products as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006
of the European Parliament and the Council). A chemical information report for this product can be found
at: www.hp.com/go/reach.
Material Safety Data Sheet (MSDS)
Material Safety Data Sheets (MSDS) for supplies containing chemical substances (for example, toner)
can be obtained by accessing the HP Web site at www.hp.com/go/msds or www.hp.com/hpinfo/
community/environment/productinfo/safety.
For more information
To obtain information about these environmental topics:
84
●
Product environmental profile sheet for this and many related HP products
●
HP’s commitment to the environment
●
HP’s environmental management system
Appendix B Regulatory information
ENWW
●
HP’s end-of-life product return and recycling program
●
Material Safety Data Sheets
Visit www.hp.com/go/environment or www.hp.com/hpinfo/globalcitizenship/environment.
ENWW
Environmental product stewardship program
85
Material safety data sheet
Material Safety Data Sheets (MSDS) for supplies containing chemical substances (for example, toner)
can be obtained by contacting the HP website at: http://www.hp.com/go/msds or http://www.hp.com/
hpinfo/community/environment/productinfo/safety.
86
Appendix B Regulatory information
ENWW
C
ENWW
Warranty and licensing
87
Hewlett-Packard limited warranty statement
HP PRODUCT
DURATION OF LIMITED WARRANTY
HP LaserJet 1020 printer
One-year limited warranty
HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials
and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects
during the warranty period, HP will, at its option, either repair or replace products which prove to be defective.
Replacement products may be either new or equivalent in performance to new.
HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase,
for the period specified above, due to defects in material and workmanship when properly installed and used. If
HP receives notice of such defects during the warranty period, HP will replace software which does not execute
its programming instructions due to such defects.
HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable, within a
reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of
the purchase price upon prompt return of the product.
HP products may contain remanufactured parts equivalent to new in performance or may have been subject to
incidental use.
Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration,
(b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modification or misuse,
(d) operation outside of the published environmental specifications for the product, or (e) improper site preparation
or maintenance.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER
WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND
HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY,
SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. Some countries/regions, states or
provinces do not allow limitations on the duration of an implied warranty, so the above limitation or exclusion might
not apply to you. This warranty gives you specific legal rights and you might also have other rights that vary from
country/region to country/region, state to state, or province to province. HP's limited warranty is valid in any country/
region or locality where HP has a support presence for this product and where HP has marketed this product. The
level of warranty service you receive may vary according to local standards. HP will not alter form, fit or function
of the product to make it operate in a country/region for which it was never intended to function for legal or regulatory
reasons.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR
SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS
SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL
(INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR
OTHERWISE. Some countries/regions, states or provinces do not allow the exclusion or limitation of incidental or
consequential damages, so the above limitation or exclusion may not apply to you.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY
PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY
STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
88
Appendix C Warranty and licensing
ENWW
Hewlett-Packard software license agreement
ATTENTION: USE OF THE SOFTWARE IS SUBJECT TO THE HP SOFTWARE LICENSE TERMS
SET FORTH BELOW. USING THE SOFTWARE INDICATES YOUR ACCEPTANCE OF THESE
LICENSE TERMS.
HP SOFTWARE LICENSE TERMS
The following License Terms govern your use of the accompanying Software unless you have a separate
signed agreement with Hewlett-Packard.
License Grant. Hewlett-Packard grants you a license to use one copy of the Software. "Use" means
storing, loading, installing, executing, or displaying the Software. You may not modify the Software or
disable any licensing or control features of the Software. If the Software is licensed for "concurrent use,"
you may not allow more than the maximum number of authorized users to Use the Software
concurrently.
Ownership. The Software is owned and copyrighted by Hewlett-Packard or its third-party suppliers.
Your license confers no title to, or ownership in, the Software and is not a sale of any rights in the
Software. Hewlett-Packard's third-party suppliers may protect their rights in the event of any violation
of these License Terms.
Copies and Adaptations. You may only make copies or adaptations of the Software for archival
purposes or when copying or adaptation is an essential step in the authorized Use of the Software. You
must reproduce all copyright notices in the original Software on all copies or adaptations. You may not
copy the Software onto any public network.
No Disassembly or Decryption. You may not disassemble or decompile the Software unless HP's
prior written consent is obtained. In some jurisdictions, HP's consent may not be required for limited
disassembly or decompilation. Upon request, you will provide HP with reasonably detailed information
regarding any disassembly or decompilation. You may not decrypt the Software unless decryption is a
necessary part of the operation of the Software.
Transfer. Your license will automatically terminate upon any transfer of the Software. Upon transfer,
you must deliver the Software, including any copies and related documentation, to the transferee. The
transferee must accept these License Terms as a condition to the transfer.
Termination. HP may terminate your license upon notice for failure to comply with any of these License
Terms. Upon termination, you must immediately destroy the Software, together with all copies,
adaptations, and merged portions in any form.
Export Requirements. You may not export or re-export the Software or any copy or adaptation in
violation of any applicable laws or regulations.
U.S. Government Restricted Rights. The Software and any accompanying documentation have been
developed entirely at private expense. They are delivered and licensed as "commercial computer
software" as defined in DFARS 252.227-7013 (Oct 1988), DFARS 252.211-7015 (May 1991), or
DFARS 252.227-7014 (Jun 1995), as a "commercial item" as defined in FAR 2.101(a) (Jun 1987), or
as "Restricted computer software" as defined in FAR 52.227-19 (Jun 1987) (or any equivalent agency
regulation or contract clause), whichever is applicable. You have only those rights provided for such
Software and any accompanying documentation by the applicable DFARs or FAR clause or the HP
standard software agreement for the product involved.
ENWW
Hewlett-Packard software license agreement
89
Print cartridge limited warranty
This HP product is warranted to be free from defects in materials and workmanship. This warranty does
not apply to products that (a) have been refilled, refurbished, remanufactured or tampered with in any
way, (b) experience problems resulting from misuse, improper storage, or operation outside of the
published environmental specifications for the printer product or (c) exhibit wear from ordinary use. To
obtain warranty service, please return the product to place of purchase (with a written description of the
problem and print samples) or contact HP customer support. At HP's option, HP will either replace
products that prove to be defective or refund your purchase price. TO THE EXTENT ALLOWED BY
LOCAL LAW, THE ABOVE WARRANT Y IS EXCLUSIVE AND NO OTHER WARRANTY OR
CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND
HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF
MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.
TO THE EXTENT ALLOWED BY LOCAL LAW, IN NO EVENT WILL HP OR ITS SUPPLIERS BE
LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR
DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. THE
WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY
PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE
MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
90
Appendix C Warranty and licensing
ENWW
D
HP parts and accessories
This appendix provides information on the following topics:
ENWW
●
Ordering supplies
●
Using HP print cartridges
91
Ordering supplies
You can increase the printer's capabilities with optional accessories and supplies. Use accessories and
supplies specifically designed for the HP LaserJet 1020 printer to ensure optimum performance.
Table D-1 Ordering information
Printing supplies
Print cartridges for the
HP LaserJet 1020 printer
Item
Description or use
Order number
HP Multipurpose paper
HP brand paper for a variety
of uses (1 box of 10 reams,
500 sheets each). To order a
sample, in the U.S., call
800-471-4701.
HPM1120
HP LaserJet paper
Premium HP brand paper for HPJ1124
use with HP LaserJet printers
(1 box of 10 reams,
500 sheets each). To order a
sample, in the U.S., call
800-471-4701.
HP LaserJet transparency
film
HP brand transparency film
for use with HP LaserJet
monochrome printers.
92296T (letter)
Replacement print cartridges
for the HP LaserJet 1020
printer.
Q2612A
Print cartridges
92296U (A4)
2,000 page cartridge
See Print cartridge life
expectancy on page 93 for
more information
Supplementary
documentation
Replacement parts
Accessory part
92
HP LaserJet printer family
print media guide
A guide to using paper and
other print media with
HP LaserJet printers.
5851-1468
Media pickup roller
Used to pick the media from
the input tray and advance it
through the printer.
RL1-0266
Separation pad for the printer
Used to keep multiple sheets
from feeding through the
printer path.
RL1-0269
Input tray cover
Used to cover the media in the Q2460-40004 (U.S.)
input tray.
Q2460-40005 (Europe)
Appendix D HP parts and accessories
NOTE: This document can
be downloaded from
http://www.hp.com/support/
ljpaperguide/.
ENWW
Using HP print cartridges
The following sections provide information about HP print cartridges and instructions for redistributing
toner and changing the print cartridge.
HP policy on non-HP print cartridges
Hewlett-Packard Company cannot recommend the use of non-HP print cartridges, either new, refilled,
or remanufactured. Since they are not HP products, Hewlett-Packard cannot influence their design or
control their quality. Service or repair that is required as a result of using non-HP print cartridges will not
be covered under the printer warranty.
NOTE: The warranty does not apply to defects resulting from software, interfacing, or parts not
supplied by Hewlett-Packard.
Storing print cartridges
Do not remove the print cartridge from its package until you are ready to use it.
CAUTION: To prevent damage to the print cartridge, minimize its exposure to direct light.
Some HP LaserJet print cartridge packages are stamped with an alphanumeric date code. This code
represents a 30-month period beyond the date of production that facilitates efficient inventory
management processes between HP and its resellers. It does not serve as an indication of toner life
(shelf-life) or relate in any way to warranty terms and conditions.
Print cartridge life expectancy
The life of the print cartridge depends on the amount of toner that your print jobs require. When printing
text at approximately 5% coverage, the print cartridge for the HP LaserJet 1020 printer lasts for an
average of 2,000 pages.
NOTE: It is possible that the toner supply will outlast the mechanical parts in the print cartridge. If the
print quality begins to degrade under these circumstances, you must install a new print cartridge, even
if there is toner supply remaining in the cartridge.
This life expectancy assumes that you set the print density to 3 and turn EconoMode off. (These are the
default settings.)
Saving toner
While in EconoMode, the printer uses less toner on each page. Selecting this option will extend the life
of the print cartridge and reduce your cost per page, but it will reduce print quality. HP does not
recommend the full-time use of EconoMode.
ENWW
Using HP print cartridges
93
94
Appendix D HP parts and accessories
ENWW
E
Service and support
This appendix provides information on the following topics:
ENWW
●
Availability of support and service
●
Guidelines for repacking the printer
●
How to contact HP
95
Availability of support and service
Around the world, HP provides a variety of service and support options for purchase. Availability of these
programs will vary depending upon your location.
Customer self-repair warranty service
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and
allow for greater flexibility in performing defective parts replacement. If during the diagnosis period, HP
identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to
you for replacement. There are two categories of CSR parts: 1) Parts for which customer self repair is
mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs
of this service. 2) Parts for which customer self repair is optional. These parts are also designed for
Customer Self Repair. If, however, you require that HP replace them for you, this may be done at no
additional charge under the type of warranty service designated for your product.
Based on availability and where geography permits, CSR parts will be shipped for next business day
delivery. Same-day or four-hour delivery may be offered at an additional charge where geography
permits. If assistance is required, you can call the HP Technical Support Center and a technician will
help you over the phone. HP specifies in the materials shipped with a replacement CSR part whether
a defective part must be returned to HP. In cases where it is required to return the defective part to HP,
you must ship the defective part back to HP within a defined period of time, normally five (5) business
days. The defective part must be returned with the associated documentation in the provided shipping
material. Failure to return the defective part may result in HP billing you for the replacement. With a
customer self repair, HP will pay all shipping and part return costs and determine the courier/carrier to
be used.
96
Appendix E Service and support
ENWW
Guidelines for repacking the printer
Use the following guidelines when repacking the printer:
●
Remove and keep the print cartridge. If the print cartridge is left in the printer, severe damage to
the printer may occur.
CAUTION: To prevent damage to the print cartridge, store the print cartridge in its original packing
material, or store it so that it is not exposed to light.
ENWW
●
If possible, use the original shipping container and packing material. Shipping damage as a result
of inadequate packing is your responsibility. If you have already disposed of the printer's packing
material, contact a local mailing service for information on repacking the printer.
●
Remove and keep any cables, trays, and optional accessories installed in the printer.
●
If possible, include print samples and 5 to 10 sheets of paper or other media that did not print
correctly.
●
Hewlett-Packard recommends that you insure the equipment for shipment.
Guidelines for repacking the printer
97
How to contact HP
If you need to contact HP for service or support, use one of the following links:
98
●
http://www.hp.com/support/lj1020/
●
http://www.hp.com/support
Appendix E Service and support
ENWW
Index
A
accessories, ordering 2
acoustic specifications 73
Attention light 4
B
batteries included 84
blank pages 60
booklets, printing 35
C
Canadian DOC regulations 80
canceling a print job 15
cardstock
guidelines for using 20
printing 31
cartridges
recycling 82
changing
pickup roller 43
print cartridge 2
separation pad 47
choosing
media 6
paper 6
cleaning
media path 41
pickup roller 46
print cartridge area 40
printer 32
clearing jams 57
configuration, HP LaserJet 1020
printer 3
conserving toner 63
considerations
media 11
contacting HP 65
control panel 5
custom-size media, printing 31
ENWW
D
disposal, end-of-life 84
door, print cartridge 4
duplex (two-sided) printing,
manual 32
E
electrical specifications 73
end-of-life disposal 84
envelopes
guidelines for using 19
printing 25
environmental specifications 72
environmental stewardship
program 82
errors, software 55
European Union, waste
disposal 84
F
FCC compliance 78
Finnish laser safety statement 80
forms, printing 30
G
garbled text 60
graphics
missing 60
poor quality 60
guides, media
main input tray 6
priority feed slot 6
H
heavy media, guidelines for
using 20
I
improving print quality 55
information, links to selected
topics 2
input tray
loading media 24
loading priority feed slot 24
main 4, 6
priority feed slot 4, 6
J
jams, clearing 57
K
Korean EMC statement 80
L
labels
guidelines for using 18
printing 29
laser safety statements 80
letterhead
guidelines for using 21
printing 30
license, software 89
life expectancy, print cartridge 92
lights
Attention 4
Ready 4
status light patterns 5
loading media
150-sheet input tray 24
priority feed slot 24
M
main input tray
loading 24
location 4
media path 6
manual feed printing 14
manual two-sided printing
material restrictions 84
32
Index
99
Material Safety Data Sheet
(MSDS) 84, 86
media
clearing jams 57
guidelines for use 18
loading 24
optimizing print quality for media
types 16
printing custom-size media 31
printing manually 14
recommended 22
selecting 6
supported sizes 11
types that might damage the
printer 22
types to avoid 22
media guides
main input tray 6
priority feed slot 6
media paths
cleaning 41
main input tray 6
output bin 6
overview 6
priority feed slot 6
mercury-free product 84
missing graphics 60
missing text 60
multiple pages, printing on a single
sheet of paper 34
N
N-up printing 34
O
online help, printer properties 9
on/off switch 4
operating systems, supported 8
optimizing print quality for media
types 16
ordering supplies and
accessories 2
output bin 4, 6
output media support 4
overview, printer 2
P
paper
problems and solutions 18
selecting 6
100 Index
supported sizes 11
using 18
paper handling problems 54
pickup roller
changing 43
cleaning 46
port, USB location 4
power
consumption 73
power receptacle 4
power switch 4
preprinted forms, guidelines 21
print cartridge
changing 2
door 4
life expectancy 92
redistributing toner 49
storing 93
using HP cartridges 93
warranty 90
print cartridge area, cleaning 40
print cartridges
recycling 82
print quality
creases 66
curl 59
dropouts 63
gray background 64
light or faded print 63
loose toner 65
misformed characters 65
optimizing for media types 16
page skew 58
settings 16
toner scatter outline 67
toner smear 64
toner specks 63
vertical lines 64
vertical repetitive defects 65
wave 59
wrinkles 66
print settings, changing 9
printer
cleaning 32
configuration 3
connections 7
control panel 5
overview 2
repacking 97
software 8
software problems 55
specifications 71
printer driver
installing 8
sites for download 2
Windows 8
printer media guides
main input tray 6
priority feed slot 6
printer properties
accessing 8
online help 9
printer, specifications 75
printing
booklets 35
canceling 15
cardstock 31
custom-size media 31
envelopes 25
forms, preprinted 30
labels 29
letterhead 30
manual feed 14
multiple pages on a single sheet
of paper 34
N-up 34
on both sides of the paper
(manual) 32
transparencies 29
watermarks 37
priority feed slot
loading 24
location 4
overview 6
R
Ready light 4
recycling
HP printing supplies returns and
environmental program 83
redistributing toner 49
regulatory statement
Declaration of Conformity
statement 79
removing a jammed page 57
removing jams 68
repacking the printer 97
repair
contacting HP 65
replacement parts 92
ENWW
S
safety statements 80
saving toner 63
selecting
media 6
paper 6
separation pad
changing 47
service
contacting HP 65
settings
changing default settings for
Windows 9
changing for current software
only 9
settings, print quality 16
size, media 11
slot
priority feed 4
software
installing 8
printer drivers, Windows 8
problems 55
sites for download 2
software license
agreement 89
supported operating
systems 8
specifications
capacities and ratings 6
electrical and acoustic 73
environmental 72
memory 76
physical 74
status light patterns 5
supplies
recycling 82
supplies, ordering 2
support, websites 2
switch, power 4
T
text
garbled 60
missing 60
toner
changing the print cartridge
cleaning print cartridge
area 40
conserving 63
ENWW
2
loose 65
low 63
print cartridge door 4
redistributing 49
scatter outline 67
smear 64
specks 63
storing print cartridges 93
transparencies
guidelines for using 19
printing 29
tray
main input 4
troubleshooting
blank pages 60
contacting HP support 54
creases 66
curl 59
Demo page 54
dropouts 63
garbled text 60
gray background 64
incomplete text 60
light or faded print 63
loose toner 65
misformed characters 65
missing graphics or text 60
page skew 58
paper handling problems 54
poor graphics quality 60
print quality 54
printed page and
expectations 55
printed page differs from onscreen page 55
printer setup 54
printer software problems 55
printer-computer
communication 55
Ready light 54
solutions 54
toner scatter outline 67
toner smear 64
toner specks 63
vertical lines 64
vertical repetitive defects 65
wave 59
wrinkles 66
two-sided printing, manual 32
U
USB port, location 4
user guide links 2
using HP print cartridges 93
W
warranty
customer self repair 96
print cartridge 90
product 88
watermarks, printing 37
Web sites
Material Safety Data Sheet
(MSDS) 84
web-based support 2
Index 101
102 Index
ENWW
© 2010 Hewlett-Packard Development Company, L.P.
www.hp.com
*Q5911-90949*
*Q5911-90949*
Q5911-90949
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