Access HD LaserJet 1020 Printer series User guide
Below you will find brief information for LaserJet printer 1020. This user guide provides details on printer configuration, walkaround, control panel, media paths, and connections. It covers printing tasks like manual feed, canceling jobs, print quality settings, and media optimization, including envelopes, transparencies, and custom sizes. Maintenance instructions include cleaning and print cartridge changes, and troubleshooting steps are also provided. The guide also includes printer specifications, regulatory information, and warranty details.
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HP LaserJet 1020
User Guide
HP LaserJet 1020 printer
User Guide
Copyright information
© 2010 Copyright Hewlett-Packard
Development Company, L.P.
Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws.
Part number: Q5911-90949
Edition 2, 06/2010
The information contained herein is subject to change without notice.
The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Trademark credits
Microsoft® and Windows® are
U.S. registered trademarks of Microsoft
Corporation.
ENERGY STAR and the ENERGY STAR mark are registered U.S. marks.
Table of contents
To install printer software for all other operating systems ................................... 8
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Multiple returns (more than one cartridge) ....................................... 83
Disposal of waste equipment by users in private households in the European Union ...... 84
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1 Printer basics
This chapter provides information on the following topics:
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Quick access to more information
The following sections provide resources for additional information about the HP LaserJet 1020 printer.
Web links for drivers, software, and support
If you need to contact HP for service or support, use one of the following links.
HP LaserJet 1020 printer
● In the United States, see http://www.hp.com/support/lj1020/ .
● In other countries/regions, see http://www.hp.com/ .
User guide links
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Walkaround on page 4 (location of printer components)
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Changing the print cartridge on page 51
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Where to look for more information
● CD user guide: Detailed information on using and troubleshooting the printer. Available on the
CD-ROM that came with the printer.
● Online Help: Information on printer options that are available from within printer drivers. To view a Help file, access the online Help through the printer driver.
● HTML (online) user guide: Detailed information on using and troubleshooting the printer. Available at http://www.hp.com/support/lj1020/ . Once connected, select Manuals.
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Printer configuration
Below is the standard configuration for the HP LaserJet 1020 printer.
HP LaserJet 1020 printer
● 14 pages per minute (ppm) for A4 media and 15 ppm for letter media
● First page out in as few as 10 seconds
● FastRes 1200: 1200 dpi effective output quality (600 x 600 x 2 dpi with HP Resolution Enhancement technology [REt])
● 150-sheet main input tray
● Priority feed slot
● 100-sheet output capacity
● EconoMode (saves toner)
● Print watermarks, booklets, multiple pages per sheet (N-up), and first page on different media than rest of the document
● 2 MB RAM
● 2,000-page print cartridge
● USB 2.0 High Speed
● Power switch
ENWW Printer configuration 3
Walkaround
The following illustrations identify the components of the HP LaserJet 1020 printer.
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6
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2
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Attention light
Ready light
Print cartridge door
Output media support
Priority feed slot
150-sheet main input tray
Output bin
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On/off switch
Power receptacle
USB port
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Printer control panel
The printer control panel is composed of two lights. These lights produce patterns that identify your printer's status.
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Attention light: Indicates that the printer media input trays are empty, the print cartridge door is open, the print cartridge is missing, or other errors. See
Printer information page on page 10
for more information.
Ready light: Indicates that the printer is ready to print.
NOTE: See
Status light patterns on page 56 for a description of the light patterns.
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Media paths
The following sections describe the input trays and output bin.
Priority feed slot
You should use the priority feed slot when feeding one sheet of paper, envelope, postcard, label, or transparency. You can also use the priority feed slot to print the first page on different media than the rest of the document.
Media guides ensure that the media is correctly fed into the printer and that the print is not skewed
(crooked on the media). When loading media, adjust the media guides to match the width of the media that you are using.
See
Choosing paper and other media on page 22
for more information about media types.
Main input tray
The main input tray, accessed from the front of the printer, holds up to 150 sheets of 20-lb paper or other
media. For information about media specifications, see Printer capacities and ratings on page 75 .
Media guides ensure the media is correctly fed into the printer and the print is not skewed (crooked on the media). The main input tray has both side and front media guides. When loading media, adjust the media guides to match the length and width of the media that you are using.
Output bin
The output bin is located on the top of the printer. Printed media is collected here in the correct sequence.
The output media support provides improved stacking for large print jobs.
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Printer connections
The HP LaserJet 1020 printer supports USB 2.0 High Speed connections.
Connecting the USB cable
1.
Plug the USB cable into the printer.
2.
Plug the other end of the USB cable into the computer when prompted to do so during the software installation.
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Printer software
The following sections describe the supported operating systems and the software that is provided with the HP LaserJet 1020 printer.
NOTE: Not all software is available in all languages.
Supported operating systems
The printer comes with software for the following operating systems:
● Windows Vista (32-bit and 64-bit)
● Windows XP (32-bit and 64-bit)
● Windows 7 (32-bit and 64-bit)
● Windows Server 2003 (32-bit and 64-bit)
For more information about upgrading from Windows 2000 Server to Windows Server 2003, using
Windows Server 2003 Point and Print, or using Windows Server 2003 Terminal Services and
Printing, go to http://www.microsoft.com/ .
Printer software for Windows computers
The following sections provide instructions for installing the printer software on various Windows operating systems and the software that is available to all users of the printer.
To install printer software for all other operating systems
Insert the software CD that came with the printer into the computer CD-ROM drive. Follow the on-
screen installation instructions.
NOTE: If the Welcome screen does not open, click Start on the Windows task bar, click Run, type
Z:\setup (where Z is your CD drive letter), and click OK.
Printer drivers
A printer driver is the software component that provides access to printer features and provides the means for the computer to communicate with the printer.
Printer properties (driver)
Printer properties control the printer. You can change the default settings, such as media size and type, printing multiple pages on a single sheet of media (N-up printing), resolution, and watermarks. You can access the printer properties in the following ways:
● Through the software application that you are using to print. This only changes the settings for the current software application.
● Through the Windows operating system. This changes the default settings for all future print jobs.
NOTE: Because many software applications use a different method of accessing the printer properties, the following section describes the most common methods used in Windows Vista, 7, and Windows XP.
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To only change the settings for the current software application
NOTE: Although the steps can vary between software applications, this is the most common method.
1.
From the File menu in the software application, click Print.
2.
On the Print dialog, click Properties.
3.
Change the settings, and click OK.
To change the default settings for all future print jobs in Windows
1.
Windows Vista and Windows 7: Click Start, click Control Panel, and then in the category for
Hardware and Sound click Printer.
Windows XP and Windows Server 2003 (using the default Start menu view): Click Start, and then click Printers and Faxes.
Windows XP and Windows Server 2003 (using the Classic Start menu view): Click Start, click
Settings, and then click Printers.
2.
Right-click the driver icon, and then select Printing Preferences.
Printer properties online help
The printer properties (driver) online help includes specific information about the functions in the printer properties. This online help guides you through the process of changing your printer's default settings.
For some drivers, online help gives instructions on using context-sensitive help. Context-sensitive help describes the options for the driver feature you are currently accessing.
To access the printer properties online help
1.
From the software application, click File, and then click Print.
2.
Click Properties, and then click Help.
Print setting priorities
There are two ways to change print settings for this printer: in the software application or in the printer driver. Changes made in the software application override settings changed in the printer driver. Within a software application, changes made in the Page Setup dialog box override changes made in the Print dialog box.
Printer information page
If a particular print setting can be changed in more than one of the ways listed above, use the method that has the highest priority.
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Printer information page
The Printer Test page is a printer information page that resides within the memory of the printer. During installation you can choose to print the Printer Test page. If the page prints, you correctly installed the printer.
Printer Test page
The Printer Test page contains information about printer driver and port settings. The page also contains information about the printer name and model, computer name, and so on. You can print the Printer
Test page from the printer driver.
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Printer media considerations
HP LaserJet printers produce excellent print quality. The printer accepts a variety of media, such as cutsheet paper (including recycled paper), envelopes, labels, transparencies, vellum, and custom-size paper. Properties such as weight, grain, and moisture content are important factors affecting printer performance and output quality.
The printer can use a variety of paper and other print media in accordance with the guidelines in this user guide. Media that does not meet these guidelines might cause the following problems:
● Poor print quality
● Increased media jams
● Premature wear on the printer, requiring repair
For best results, use only HP brand paper and print media. Hewlett-Packard Company cannot recommend the use of other brands. Because they are not HP products, HP cannot influence or control their quality.
It is possible for media to meet all of the guidelines in this user guide and still not produce satisfactory results. This might be the result of improper handling, unacceptable temperature and humidity levels, or other variables over which HP has no control.
Before purchasing a large quantity of media, make sure that it meets the requirements specified in this user guide and in the HP LaserJet printer family print media guide. The guidelines can be downloaded from http://www.hp.com/support/ljpaperguide/ or see
Ordering supplies on page 92 for more
information about ordering the guidelines. Always test media before you purchase a large quantity.
CAUTION: Using media that does not meet HP's specifications might cause problems for the printer, requiring repair. This repair is not covered by the HP warranty or service agreements.
Supported media sizes
For information about supported media sizes, see Printer capacities and ratings on page 75
.
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2 Printing tasks
This chapter provides information on the following topics:
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Understanding print quality settings
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Optimizing print quality for media types
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Choosing paper and other media
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Loading media into the input trays
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Printing on transparencies or labels
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Printing on letterhead and preprinted forms
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Printing on custom-size media and cardstock
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Printing on both sides of the paper (manual two-sided printing)
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Printing multiple pages on a single sheet of paper (N-up printing)
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Manual feed
You can use manual feed when printing mixed media, for example, an envelope, then a letter, then an envelope, and so on. Feed an envelope into the priority feed slot and load letterhead into the main input tray.
To print using manual feed
1.
Access the printer properties (or printing preferences in Windows XP, Windows Vista, and
Windows 7). See Printer properties (driver) on page 8 for instructions.
2.
On the Paper/Quality tab, select Manual Feed from the Source is drop-down list.
3.
Feed media into the priority feed slot, and click Continue.
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Canceling a print job
You can cancel a print job from a software application or a print queue.
To stop the printer immediately, remove the remaining paper from the printer. After the printer stops, use one of the following options.
● Software application: Typically, a dialog box appears briefly on your screen, allowing you to cancel the print job.
● Windows print queue: If a print job is waiting in a print queue (computer memory) or print spooler, delete the job there. Click Start, Settings, and Printers or Printers and Faxes. Double-click the
HP LaserJet 1020 icon to open the window, select your print job, and click Delete or Cancel.
If the status lights on the control panel continue to blink after you cancel a print job, the computer is still sending the job to the printer. Either delete the job from the print queue or wait until the computer finishes sending data. The printer will return to the Ready state.
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Understanding print quality settings
Print quality settings affect how light or dark the print is on the page and the style in which the graphics are printed. You can also use the print quality settings to optimize the print quality for a specific media
type. See Optimizing print quality for media types on page 17 for more information.
You can change the settings in the printer properties to accommodate the types of jobs you are printing.
The following are the settings:
● FastRes 1200: This setting provides 1200 dpi effective output quality (600 x 600 x 2 dpi with
HP Resolution Enhancement technology [REt]).
● 600 dpi: This setting provides 600 x 600 dpi output with Resolution Enhancement technology (REt) for improved text.
● EconoMode (Save Toner): Text is printed using less toner. This setting is useful when you are printing drafts. You can turn on this option independently of other print quality settings.
1.
Access the printer properties (or printing preferences in Windows XP, Windows Vista, and
Windows 7). See Printer properties (driver) on page 8 for instructions.
2.
On the Finishing tab, select the print quality setting you want to use.
NOTE: Not all printer features are available in all drivers or operating systems. See the printer properties (driver) online Help for information about the availability of features for that driver.
NOTE: To change the print quality settings for all future print jobs, access the properties through the
Start menu in the Windows task bar. To change the print quality settings only for the current software application, access the properties through the Print Setup menu in the application you are using to print. See
Printer properties (driver) on page 8 for more information.
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Optimizing print quality for media types
Media type settings control the temperature of your printer's fuser. You can change the settings for the media that you are using to optimize the print quality.
The HP LaserJet 1020 printer provides a number of print modes that allow the unit to adapt more specifically to the printer's media environment. The following tables provide an overview of the driver print modes.
NOTE: When using the CARDSTOCK, ENVELOPE, LABEL, and ROUGH modes, the printer pauses between pages and the number of pages per minute decreases.
Table 2-1 Driver print default modes
Mode Media
PLAIN
LIGHT
HEAVY
CARDSTOCK
TRANSPARENCY
ENVELOPE
LABEL
BOND
ROUGH
COLOR
LETTERHEAD
PREPRINTED
PREPUNCHED
RECYCLED
VELLUM
75 to 104 g/m 2 (20 to 27 lb)
< 75 g/m 2 (20 lb)
90 to 105 g/m 2 (24 to 28 lb)
Cardstock or thick media
4-mil, 0.1 monochrome overhead transparencies (OHTs)
Standard envelopes
Standard HP LaserJet labels
Bond paper
Rough paper
Plain media
Plain media
Plain media
Plain media
Plain media
Plain media
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Guidelines for using media
The following sections provide guidelines and instructions for printing on transparencies, envelopes, and other special media. Guidelines and specifications are included to help you select media that optimizes print quality and avoid media that might cause jams or damage the printer.
Paper
For best results, use conventional 75 g/m 2 (20 lb) paper. Make sure that the paper is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, and curled or bent edges.
If you are unsure about what type of paper you are loading (such as bond or recycled), check the label on the package of paper.
Some paper causes print quality problems, jamming, or damage to the printer.
Table 2-2 Paper usage
Symptom Problem with paper Solution
Poor print quality or toner adhesion
Problems with feeding
Too moist, too rough, too smooth, or embossed
Faulty paper lot
Dropouts, jamming, or curl
Increased gray background shading
Excessive curl
Problems with feeding
Jamming or damage to printer
Problems with feeding
Stored improperly
Might be too heavy
Too moist, wrong grain direction, or short-grain construction
Cutouts or perforations
Ragged edges
Try another kind of paper between
100-250 Sheffield and 4-6% moisture content.
Check the printer and make sure that the appropriate media type has been selected.
Store paper flat in its moisture-proof wrapping.
Use lighter paper.
Use long-grain paper.
Check the printer and make sure that the appropriate media type has been selected.
Do not use paper with cutouts or perforations.
Use good quality paper.
NOTE: The printer uses heat and pressure to fuse toner to the paper. Make sure that any colored paper or preprinted forms use inks that are compatible with the printer temperature. The printer's maximum temperature is 200°C (392°F) for 0.1 second.
Do not use letterhead that is printed with low-temperature inks, such as those used in some types of thermography.
Do not use raised letterhead.
Do not use transparencies designed for Inkjet printers or other low-temperature printers. Use only transparencies that are specified for use with HP LaserJet printers.
Labels
HP recommends that you print labels from the priority feed slot.
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CAUTION: Do not feed a sheet of labels through the printer more than once. The adhesive degrades and might damage the printer.
Label construction
When selecting labels, consider the quality of the following components:
● Adhesives: The adhesive material should be stable at 200°C (392°F), the printer's maximum temperature.
● Arrangement: Only use labels with no exposed backing between them. Labels can peel off sheets that have spaces between the labels, causing serious jams.
● Curl: Prior to printing, labels must lie flat with no more than 13 mm (0.5 inches) of curl in any direction.
● Condition: Do not use labels with wrinkles, bubbles, or other indications of separation.
Transparencies
Transparencies must be able to withstand the printer's maximum temperature of 200°C (392°F).
Envelopes
HP recommends that you print envelopes from the priority feed slot.
Envelope construction
Envelope construction is critical. Envelope fold lines can vary considerably, not only between manufacturers, but also within a box from the same manufacturer. Successful printing on envelopes depends upon the quality of the envelopes. When selecting envelopes, consider the following components:
● Weight: The weight of the envelope paper should not exceed 90 g/m 2 (24 lb) or jamming might result.
● Construction: Prior to printing, envelopes should lie flat with less than 6 mm (0.25 inches) curl and should not contain air. Envelopes that trap air might cause problems. Do not use envelopes that contain clasps, snaps, tie strings, transparent windows, holes, perforations, cut outs, synthetic materials, stamping, or embossing. Do not use envelopes with adhesives that do not require moistening, but rely instead on pressure to seal them.
● Condition: Make sure that the envelopes are not wrinkled, nicked, or otherwise damaged. Make sure that the envelopes do not have any exposed adhesive.
● Sizes: The envelope sizes range from 90 x 160 mm (3.5 x 6.3 inches) to 178 x 254 mm
(7 x 10 inches).
Envelopes with double-side seams
An envelope with double-side-seam construction has vertical seams at both ends of the envelope rather than diagonal seams. This style might be more likely to wrinkle. Make sure that the seam extends all the way to the corner of the envelope as shown in the following illustration.
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1
2 acceptable envelope construction unacceptable envelope construction
Envelopes with adhesive strips or flaps
Envelopes with a peel-off adhesive strip or with more than one flap that folds over to seal must use adhesives compatible with the heat and pressure in the printer. The printer's maximum temperature is
200°C (392°F). The extra flaps and strips might cause wrinkling, creasing, or jams.
Envelope storage
Proper storage of envelopes contributes to good print quality. You should store envelopes flat. If air is trapped in an envelope, creating an air bubble, the envelope might wrinkle during printing.
Cardstock and heavy media
You can print many types of cardstock from the media input trays, including index cards and postcards.
Some cardstock performs better than others because its construction is better suited for feeding through a laser printer.
For optimum printer performance, do not use paper heavier than 157 g/m 2 (42 lb). Paper that is too heavy might cause misfeeds, stacking problems, paper jams, poor toner fusing, poor print quality, or excessive mechanical wear.
NOTE: You might be able to print on heavier paper if you do not fill the input tray to capacity and if you use paper with a smoothness rating of 100-180 Sheffield.
Cardstock construction
● Smoothness: The 135-157 g/m 2 (36-42 lb) cardstock should have a smoothness rating of
100-180 Sheffield; 60-135 g/m 2 (16-36 lb) cardstock should have a smoothness rating of
100-250 Sheffield.
● Construction: Cardstock should lie flat with less than 5 mm (0.2 inches) of curl.
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● Condition: Make sure that the cardstock is not wrinkled, nicked, or otherwise damaged.
● Sizes: Only use cardstock within the following size ranges:
◦ Minimum: 76 x 127 mm (3 x 5 inches)
◦ Maximum: 216 x 356 mm (8.5 x 14.0 inches)
Cardstock guidelines
Set margins at least 2 mm (0.08 inches) away from the edges.
Letterhead and preprinted forms
Letterhead is premium paper that often has a watermark, sometimes uses cotton fiber, and is available in a wide range of colors and finishes with matching envelopes. Preprinted forms can be made of a broad spectrum of paper types ranging from recycled to premium.
Many manufactures now design these grades of paper with properties optimized for laser printer and advertise the paper as laser-compatible or laser-guaranteed.
NOTE: Some page-to-page variation is normal when printing with laser printers. This variation cannot be observed when printing on plain paper. However, this variation is obvious when printing on preprinted forms because the lines and boxes are already placed on the page.
To avoid problems when using preprinted forms, embossed paper, and letterhead, observe the following guidelines:
● Avoid using low-temperature inks (the kind used with some types of thermography).
● Use preprinted forms and letterhead paper that have been printed by offset lithography or engraving.
● Use forms that have been created with heat-resistant inks that will not melt, vaporize, or release undesirable emissions when heated to 200°C (392°F) for 0.1 second. Typically, oxidation-set or oil-based inks meet this requirement.
● When the form is preprinted, be careful not to change the moisture content of the paper, and do not use materials that change the paper's electrical or handling properties. Seal the forms in moisture-proof wrap to prevent moisture changes during storage.
● Avoid processing preprinted forms that have a finish or coating.
● Avoid using heavily embossed or raised-letterhead papers.
● Avoid papers that have heavily textured surfaces.
● Avoid using offset powders or other materials that prevent printed forms from sticking together.
ENWW Guidelines for using media 21
Choosing paper and other media
HP LaserJet printers produce excellent print quality documents. You can print on a variety of media, such as paper (including up to 100% recycled fiber content paper), envelopes, labels, transparencies, and custom-size media. The following are the supported media sizes:
● Minimum: 76 x 127 mm (3 x 5 inches)
● Maximum: 216 x 356 mm (8.5 x 14 inches)
Properties such as weight, grain, and moisture content are important factors that affect printer performance and quality. To achieve the best possible print quality, only use high-quality media designed for laser printers. See
Printer media considerations on page 11 for detailed paper and media
specifications.
NOTE: Always test a sample of the media before you purchase large quantities. Your media supplier should understand the requirements specified in the HP LaserJet printer family print media guide (HP part number 5851-1468). See
Printer media considerations on page 11 for more information.
HP media
HP recommends the following HP media:
● HP Multipurpose Paper
● HP Office Paper
● HP All-in-One Printing Paper
● HP LaserJet Paper
● HP Premium Choice LaserJet Paper
Media to avoid
The HP LaserJet 1020 printer can handle many types of media. Use of media outside the printer's specifications will cause a loss of print quality and increase the chance of paper jams.
● Do not use paper that is too rough.
● Do not use paper with cutouts or perforations other than standard three-hole punched paper.
● Do not use multipart forms.
● Do not use paper with a watermark if you are printing solid patterns.
Media that might damage the printer
In rare circumstances media can damage the printer. The following media must be avoided to prevent possible damage:
● Do not use media with staples attached.
● Do not use transparencies designed for Inkjet printers or other low-temperature printers. Use only transparencies that are specified for use with HP LaserJet printers.
● Do not use photo paper intended for Inkjet printers.
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● Do not use paper that is embossed or coated and is not designed for the temperatures of the printer's image fuser. Select media that can tolerate temperatures of 200°C (392°F) for 0.1 second.
HP produces a selection of media that is designed for the HP LaserJet 1020 printer.
● Do not use letterhead paper with low-temperature dyes or thermography. Preprinted forms or letterhead must use inks that can tolerate temperatures of 200°C (392°F) for 0.1 second.
● Do not use any media that produces hazardous emissions, or that melts, offsets, or discolors when exposed to 200°C (392°F) for 0.1 second.
To order HP LaserJet printing supplies, go to http://www.hp.com/go/ljsupplies/ in the U.S. or to http://www.hp.com/ghp/buyonline.html/ worldwide.
ENWW Choosing paper and other media 23
Loading media into the input trays
The following sections describe how to load media into the different input trays.
CAUTION: If you try to print on media that is wrinkled, folded, or damaged in any way, a jam might occur. See
Printer media considerations on page 11 for more information.
Priority feed slot
The priority feed slot holds one sheet of media up to 163 g/m 2 (43 lb) or one envelope, transparency, or cardstock. Load media with the top forward and the side to be printed facing up. To prevent jams and skewing, always adjust the side media guides before feeding the media.
150-sheet main input tray
The input tray holds up to 150 pages of 75 g/m 2 (20 lb) paper or fewer pages of heavier media of 25 mm
(0.9 inches) or less stack height. Load media with the top forward and the side to be printed facing up.
To prevent jams and skewing, always adjust the side and front media guides.
NOTE: When you add new media, make sure that you remove all of the media from the input tray and straighten the stack of new media. This helps prevent multiple sheets of media from feeding through the printer at one time, reducing media jams.
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Printing an envelope
NOTE: Use the priority feed slot for printing one envelope. Use the main input tray for printing multiple envelopes.
1.
Before loading the envelope, slide the media guides outward to slightly wider than the envelopes.
NOTE: If the envelope has a flap on the short edge, feed that edge into the printer first.
2.
Place the envelope with the side to be printed facing up and the top edge along the left media guide.
3.
Adjust the media guides to the width of the envelope.
ENWW Printing an envelope 25
4.
Access the printer properties (or printing preferences in Windows XP, Windows Vista, and
Windows 7). See Printer properties (driver) on page 8 for instructions.
5.
On the Paper/Quality tab, select Envelope as the media type.
NOTE: Not all printer features are available in all drivers or operating systems. See the printer properties (driver) online Help for information about availability of features for that driver.
6.
Print the envelope.
To print using manual feed, see
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Printing multiple envelopes
NOTE: Use the priority feed slot for printing one envelope. Use the main input tray for printing multiple envelopes.
1.
Before loading the envelopes, slide the media guides outward to slightly wider than the envelopes.
2.
Place the envelopes with the side to be printed facing up and the top edge along the left media guide. Stack up to 15 envelopes.
NOTE: If the envelopes have a flap on the short edge, feed that edge into the printer first.
3.
Adjust the media guides to the length and width of the envelopes.
ENWW
4.
Access the printer properties (or printing preferences in Windows XP, Windows Vista, and
Windows 7). See Printer properties (driver) on page 8 for instructions.
Printing multiple envelopes 27
NOTE: Not all printer features are available from all drivers or operating systems. See the printer properties (driver) online Help for information about availability of features for that driver.
5.
On the Paper/Quality tab, select Envelope as the media type.
6.
Print the envelopes.
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Printing on transparencies or labels
Use only transparencies and labels that are recommended for use in laser printers, such as HP
transparency film and HP LaserJet labels. See Printer media considerations on page 11
for more information.
CAUTION: Be sure to set the correct media type in the printer settings as instructed below. The printer adjusts the fuser temperature according to the media type setting. When printing on special media such as transparencies or labels, this adjustment prevents the fuser from damaging the media as it passes through the printer.
CAUTION: Inspect the media to make sure that it is not wrinkled or curled and that it does not have any torn edges or missing labels.
1.
Load a single page in the priority feed slot or load multiple pages in the main input tray. Make sure that the top of the media is forward and the side to be printed (rough side) is facing up.
2.
Adjust the media guides.
3.
Access the printer properties (or printing preferences in Windows XP, Windows Vista, and
Windows 7). See Printer properties (driver) on page 8 for instructions.
4.
On the Paper/Quality tab, choose the correct media type.
5.
Print the document.
ENWW Printing on transparencies or labels 29
Printing on letterhead and preprinted forms
The HP LaserJet 1020 printer can print on letterhead and preprinted forms that can withstand temperatures of 200°C (392°F).
1.
Load the paper with the top forward and the side to be printed facing up. Adjust the media guides to fit the width of the paper.
2.
Access the printer properties (or printing preferences in Windows XP, Windows Vista, and
Windows 7). See Printer properties (driver) on page 8 for instructions.
3.
On the Paper/Quality tab, choose the correct media type.
4.
Print the document.
To print using manual feed, see
NOTE: To print a single-page cover letter on letterhead, followed by a multiple-page document, load the standard paper in the main input tray, and then feed the letterhead face up in the priority feed slot.
30 Chapter 2 Printing tasks ENWW
Printing on custom-size media and cardstock
The HP LaserJet 1020 printer can print on custom-size media or cardstock between 76 x 127 mm
(3 x 5 inches) and 216 x 356 mm (8.5 x 14 inches).
Use the main input tray for multiple sheets. See
for the supported media sizes.
CAUTION: Make sure that the sheets are not stuck together before you load them.
1.
Load the media with the narrow side forward and the side to be printed facing up. Adjust the media guides to fit the media.
2.
Access the printer properties (or printing preferences in Windows XP, Windows Vista, and
Windows 7). See Printer properties (driver) on page 8 for instructions.
3.
On the Paper/Quality tab, select the custom-size option. Specify the dimensions of the customsize media.
NOTE: Not all printer features are available in all drivers or operating systems. See the printer properties (driver) online Help for information about availability of features for that driver.
4.
Print the document.
To print using manual feed, see
ENWW Printing on custom-size media and cardstock 31
Printing on both sides of the paper (manual two-sided printing)
To print on both sides of the paper (manual two-sided printing), you must run the paper through the printer twice.
NOTE: Manual two-sided printing can cause the printer to become dirty, reducing print quality. See
Cleaning the printer on page 40 for instructions if the printer becomes dirty.
1.
Access the printer properties (or printing preferences in Windows XP, Windows Vista, and
Windows 7). See Printer properties (driver) on page 8 for instructions.
2.
On the Finishing tab, select Print On Both Sides (Manually). Select the appropriate binding option, and click OK.
3.
Print the document.
NOTE: Not all printer features are available from all drivers or operating systems. See the printer properties (driver) online Help for information about availability of features for that driver.
32 Chapter 2 Printing tasks ENWW
4.
After side one has printed, gather the printed pages, turn the printed side down, and straighten the stack.
5.
Place the stack back in the input tray. Side one should be facing down with the bottom edge feeding into the printer first.
6.
Click Continue to print side two.
ENWW Printing on both sides of the paper (manual two-sided printing) 33
Printing multiple pages on a single sheet of paper (N-up printing)
You can select the number of pages that you want to print on a single sheet of paper. If you choose to print more than one page per sheet, the pages appear smaller and are arranged on the sheet in the order that they would otherwise be printed.
1.
From your software application, access the printer properties (or printing preferences in Windows
XP, Windows Vista, and Windows 7). See
Printer properties (driver) on page 8 for instructions.
2.
On the Finishing tab, select the correct number of pages per side.
NOTE: Not all printer features are available from all drivers or operating systems. See the printer properties (driver) online Help for information about availability of features for that driver.
3.
(Optional steps) To include page borders, select the check box. To specify the order of pages printed on the sheet, select the order from the drop-down menu.
4.
Print the document.
34 Chapter 2 Printing tasks ENWW
Printing booklets
You can print booklets on letter or A4 paper.
1.
Load the paper in the main input tray.
2.
Access the printer properties (or printing preferences in Windows XP, Windows Vista, and
Windows 7). See Printer properties (driver) on page 8 for instructions.
3.
On the Finishing tab, select the option to Print On Both Sides (Manually). Select the appropriate binding option, and click OK. Print the document.
NOTE: Not all printer features are available from all drivers or operating systems. See the printer properties (driver) online Help for information about availability of features for that driver.
4.
After side one has printed, gather the printed pages, turn the printed side down, and straighten the stack of paper.
ENWW Printing booklets 35
5.
Place the pages from side one back in the input tray. Side one should be facing down with the bottom edge feeding into the printer first.
6.
Print side two.
7.
Fold and staple the pages.
36 Chapter 2 Printing tasks ENWW
Printing watermarks
You can use the watermark option to print text "underneath" (in the background) of an existing document.
For example, you might want to have large gray letters reading Draft or Confidential printed diagonally across the first page or all of the pages of a document.
1.
From your software application, access printer properties (or printing preferences in Windows XP,
Windows Vista, and Windows 7). See
Printer properties (driver) on page 8
for instructions.
2.
On the Effects tab, select the watermark you want to use.
NOTE: Not all printer features are available from all drivers or operating systems. See the printer properties (driver) online Help for information about availability of features for that driver.
3.
Print the document.
ENWW Printing watermarks 37
38 Chapter 2 Printing tasks ENWW
3 Maintenance
This chapter provides information on the following topics:
●
●
●
●
Changing the printer separation pad
●
●
ENWW 39
Cleaning the printer
Clean the outside of the printer with a clean, damp cloth when necessary.
CAUTION: Do not use ammonia-based cleaners on or around the printer.
During the printing process, media, toner, and dust particles can accumulate inside the printer. Over time, this buildup can cause print quality problems, such as toner specks or smearing, and paper jams.
To correct and prevent these types of problems, you can clean the print cartridge area and the printer media path.
Cleaning the print cartridge area
You do not need to clean the print cartridge area often. However, cleaning this area can improve the quality of your printed sheets.
1.
Turn the printer off, and then unplug the power cord. Wait for the printer to cool.
2.
Open the print cartridge door, and remove the print cartridge.
CAUTION: To prevent damage, do not expose the print cartridge to light. Cover the print cartridge if necessary. Also, do not touch the black sponge transfer roller inside the printer. By doing so, you can damage the printer.
40 Chapter 3 Maintenance ENWW
3.
With a dry, lint-free cloth, wipe any residue from the media path area and the print cartridge cavity.
4.
Replace the print cartridge, and close the print cartridge door.
5.
Plug the printer into the power outlet, and then turn on the printer.
Cleaning the printer media path
If you are experiencing toner specks or dots on the printouts, you can use the HP LaserJet cleaning utility to remove excess media and toner particles that can accumulate on the fuser assembly and rollers.
Cleaning the media path might extend the life of the printer.
ENWW Cleaning the printer 41
NOTE: For best results use a sheet of transparency. If you do not have any transparencies, you can use copier-grade media, 70 to 90 g/m 2 (18 to 24 lb), with a smooth surface.
1.
Make sure that the printer is idle and the Ready light is on.
2.
Load the media in the input tray.
3.
Print a cleaning page. Access the printer properties (or printing preferences in Windows XP,
Windows Vista, and Windows 7). See Printer properties (driver) on page 8
for instructions.
NOTE: The cleaning process takes approximately 3 minutes. The cleaning page will stop periodically during the cleaning process. Do not turn the printer off until the cleaning process has finished. You might need to repeat the cleaning process several times to thoroughly clean the printer.
42 Chapter 3 Maintenance ENWW
Changing the pickup roller
Normal use with good media causes wear. The use of poor media might require more frequent replacement of the pickup roller.
If the printer regularly mispicks (no media feeds through), you might need to change or clean the pickup
roller. See Ordering supplies on page 92 to order a new pickup roller.
CAUTION: Failure to complete this procedure might damage the printer.
1.
Turn the printer off, and then unplug the power cord from the printer. Wait for the printer to cool.
2.
Open the print cartridge door, and remove the print cartridge.
CAUTION: To prevent damage to the print cartridge, minimize its exposure to direct light. Cover the print cartridge with a sheet of paper.
ENWW Changing the pickup roller 43
3.
Find the pickup roller.
4.
Release the small, white tabs on either side of the pickup roller, and rotate the pickup roller toward the front.
5.
Gently pull the pickup roller up and out.
6.
Position the new pickup roller in the slot. The circular and rectangular slots on each side will prevent you from installing the roller incorrectly.
44 Chapter 3 Maintenance ENWW
7.
Rotate the top of the new pickup roller away from you until both sides snap into place.
8.
Reinstall the print cartridge, and close the print cartridge door.
9.
Plug the printer into the power outlet, and then turn on the printer.
ENWW Changing the pickup roller 45
Cleaning the pickup roller
If you want to clean the pickup roller rather than replace it, follow the instructions below:
1.
Remove the pickup roller as described in steps 1 through 5 of
Changing the pickup roller on page 43 .
2.
Dab a lint-free cloth in isopropyl alcohol, and scrub the roller.
WARNING!
Alcohol is flammable. Keep the alcohol and cloth away from an open flame. Before you close the printer and plug in the power cord, allow the alcohol to dry completely.
3.
Using a dry, lint-free cloth, wipe the pickup roller to remove loosened dirt.
4.
Allow the pickup roller to dry completely before you reinstall it in the printer (see
Changing the pickup roller on page 43 ).
46 Chapter 3 Maintenance ENWW
Changing the printer separation pad
Normal use with good media causes wear. The use of poor media might require more frequent replacement of the separation pad. If the printer regularly pulls multiple sheets of media at a time, you might need to change the separation pad. See
Ordering supplies on page 92 to order a new printer
separation pad.
NOTE: Before you change the separation pad, clean the pickup roller. See
Cleaning the pickup roller on page 46 .
1.
Turn the printer off, and then unplug the power cord from the printer. Wait for the printer to cool.
2.
At the back of the printer, unscrew the two screws holding the separation pad in place.
ENWW Changing the printer separation pad 47
3.
Remove the separation pad.
4.
Insert the new separation pad, and screw it into place.
5.
Plug the printer into the power outlet, and turn on the printer.
48 Chapter 3 Maintenance ENWW
Redistributing toner
When toner is low, faded or light areas appear on the printed page. You might be able to temporarily improve print quality by redistributing the toner, which means that you might be able to finish the current print job before replacing the print cartridge.
CAUTION: To prevent damage to the print cartridge, minimize its exposure to direct light. Cover the print cartridge with a sheet of paper.
1.
Open the print cartridge door, and remove the print cartridge from the printer.
2.
To redistribute the toner, gently rock the print cartridge from front to back.
CAUTION: To prevent damage to the print cartridge, hold the print cartridge at each end.
CAUTION: If toner gets on your clothing, wipe it off with a dry cloth and wash the clothing in cold water. Hot water sets toner into the fabric.
3.
Reinsert the print cartridge into the printer, and close the print cartridge door.
ENWW Redistributing toner 49
instructions.
50 Chapter 3 Maintenance ENWW
Changing the print cartridge
1.
Open the print cartridge door, and remove the old print cartridge. See the recycling information inside the print cartridge box.
CAUTION: To prevent damage to the print cartridge, minimize its exposure to direct light. Cover the print cartridge with a sheet of paper.
2.
Remove the new print cartridge from the packaging, and gently rock the print cartridge from front to back to distribute the toner evenly inside the cartridge.
CAUTION: To prevent damage to the print cartridge, hold the print cartridge at each end.
3.
Pull the tab until all the tape is removed from the print cartridge. Put the tab in the print cartridge box to return for recycling.
ENWW Changing the print cartridge 51
4.
Insert the new print cartridge in the printer, making sure that the print cartridge is in position. Close the print cartridge door.
CAUTION: If toner gets on your clothing, wipe it off with a dry cloth and wash the clothing in cold water. Hot water sets toner into the fabric.
52 Chapter 3 Maintenance ENWW
4 Problem solving
This chapter provides information on the following topics:
●
●
●
●
Printed page is different than what appeared on screen
●
●
●
ENWW 53
Finding the solution
You can use this section to find the solution to common printer problems.
Step 1: Is the printer set up correctly?
● Is the printer plugged into a power outlet that is known to work?
● Is the on/off switch in the on position?
● Is the print cartridge properly installed? See
Changing the print cartridge on page 51 .
● Is paper properly loaded in the input tray? See
Loading media into the input trays on page 24 .
Yes
No
If you answered yes to the questions above, go to Step 2: Is the Ready light on? on page 54
If the printer will not turn on,
Contact HP support on page 55 .
Step 2: Is the Ready light on?
Do the control panel lights look like this picture?
NOTE: See
Printer control panel on page 5
for a description of the lights on the control panel.
Yes
No
Go to
Step 3: Can you print a Printer Test page?
If the control panel lights do not look like the picture above, see
Status light patterns on page 56 .
If you are unable to resolve the problem, Contact HP support on page 55 .
Step 3: Can you print a Printer Test page?
Print a Printer Test page.
Yes
No
If the Demo page printed, go to Step 4: Is the print quality acceptable? on page 55
If no paper came out, see
Paper handling problems on page 58 .
If you are unable to resolve the problem, Contact HP support on page 55 .
54 Chapter 4 Problem solving ENWW
Step 4: Is the print quality acceptable?
Yes
No
If the print quality is acceptable, go to
Step 5: Is the printer communicating with the computer? on page 55
If the print quality is poor, see
Improving print quality on page 63 .
Verify that the print settings are correct for the media you are using. See
Choosing paper and other media on page 22 for
information on adjusting the settings for various types of media.
If you are unable to resolve the problem, Contact HP support on page 55 .
Step 5: Is the printer communicating with the computer?
Try printing a document from a software application.
Yes
No
If the document prints, go to Step 6: Does the printed page look like you expected? on page 55
If the document does not print, see Printer software problems on page 62 .
If you are unable to resolve the problem, Contact HP support on page 55 .
Step 6: Does the printed page look like you expected?
Yes
No
The problem should be resolved. If it is not resolved, Contact
See
Printed page is different than what appeared on screen on page 60 .
If you are unable to resolve the problem, Contact HP support on page 55 .
Contact HP support
● In the United States, see http://www.hp.com/support/lj1020/ for the HP LaserJet 1020 printer.
● In other locations, see http://www.hp.com
.
ENWW Finding the solution 55
Status light patterns
Table 4-1 Light status legend
Symbol for "light off"
Symbol for "light on"
Symbol for "light blinking"
Table 4-2 Control panel light message
Light status State of the printer
Ready
The printer is ready to print.
Processing data
The printer is receiving or processing data.
Cleaning mode
A Cleaning page or a Printer Test page is printing.
Out of memory
The printer is out of memory.
Action
No action is necessary.
Wait for the job to print.
To cancel the current job, press the
Cancel button.
Wait until the Cleaning page is finished printing and the printer is in the Ready state. This could take up to two minutes.
Wait until the Printer Test page is finished printing and the printer is in
Ready state.
The page you are printing might be too complex for the printer's memory capacity. Try lowering the resolution.
See
Understanding print quality settings on page 16 for more information.
56 Chapter 4 Problem solving ENWW
ENWW
Table 4-2 Control panel light message (continued)
Light status State of the printer Action
Attention: door open, media out, no print cartridge, or media jam
Check the following:
This printer is in an error state that requires operator intervention.
● The print cartridge door is completely closed.
● Media is loaded. See
Loading media into the input trays on page 24 for instructions.
● The print cartridge is correctly installed in the printer. See
Changing the print cartridge on page 51 for instructions.
● There is no media jam. See
instructions.
No action is necessary.
Printer initialization
A printer initialization is taking place.
Fatal error Unplug the printer for 30 minutes, and then plug the printer back in power outlet.
All lights are on.
All lights are off.
If the printer still has an error, contact
HP Support. See
Contact HP support on page 55 .
Make sure that there is power.
Unplug both ends of the power cord, and then plug the power cord back into the printer and the power outlet.
Return to
Finding the solution on page 54
.
Status light patterns 57
Paper handling problems
Choose the item that best describes the problem:
●
●
Print is skewed (crooked) on page 58
●
More than one sheet of media feeds through the printer at one time on page 58
●
Printer does not pull media from the media input tray on page 58
●
Printer curled the media on page 59
●
Print job is extremely slow on page 59
Media jam
● See
Clearing jams on page 68 for more information.
●
for more information.
● Do not print on used paper.
● Make sure that you are printing with media that is not wrinkled, folded, or damaged.
● Make sure that the printer is clean. See
Cleaning the printer on page 40 for more information.
Print is skewed (crooked)
A small amount of skew is normal and might become obvious when using preprinted forms.
● See
Page skew on page 66 for more information.
● Adjust the media guides to the width and length of the media that you are using and try reprinting.
or
Loading media into the input trays on page 24 for more information.
More than one sheet of media feeds through the printer at one time
● The media input tray might be too full. See
Loading media into the input trays on page 24
for more information.
● Make sure that the media is not wrinkled, folded, or damaged.
● Try paper from a new ream. Do not fan the paper before loading it into the input tray.
●
The printer separation pad might be worn. See Changing the printer separation pad on page 47
for more information.
Printer does not pull media from the media input tray
● Make sure that the printer is not in manual feed mode.
● Make sure that the media guides are adjusted properly.
●
The pickup roller might be dirty or damaged. See Cleaning the pickup roller on page 46 or
Changing the pickup roller on page 43
for instructions.
58 Chapter 4 Problem solving ENWW
Printer curled the media
● See
Curl or wave on page 66 for more information.
●
Choosing paper and other media on page 22 for more information.
Print job is extremely slow
The maximum speed of the printer is up to 14 ppm for A4 media and 15 ppm for letter media for the
HP LaserJet 1020 printer. Your print job might be very complex. Try the following:
● Reduce the complexity of your document (for example, reduce the number of multiple graphics).
● Access the printer properties in the printer driver. See
Printer properties (driver) on page 8 for
instructions. Set the media type to plain paper.
NOTE: This may cause toner to fuse improperly if you are using heavy media.
● Narrow media or heavy media will slow printing. Use normal media.
● Print speed is based on computer processor speed, the amount of memory, and the amount of hard disk space available on your computer. Try increasing these components.
Return to
Finding the solution on page 54
.
ENWW Paper handling problems 59
Printed page is different than what appeared on screen
Choose the item that best describes the problem:
●
Garbled, incorrect, or incomplete text on page 60
●
Missing graphics or text, or blank pages on page 60
●
Page format is different than on another printer on page 61
●
NOTE: To preview a print job, use the Print Preview option in the software application (if available).
Garbled, incorrect, or incomplete text
● If a specific file prints garbled text, there might be a problem with that specific file. If a specific application prints garbled text, there might be a problem with that application. Make sure that the appropriate printer driver is selected.
● There might be a problem with your software application. Try printing from another software application.
● The USB cable might be loose or defective. Try the following:
WARNING!
Before you connect the USB cable to the printer, always unplug the printer to prevent damage to the printer.
◦ Disconnect the cable and reconnect it at both ends.
◦ Try printing a job that you know works.
◦ If possible, attach the cable and printer to another computer, and try printing a job that you know works.
◦ Turn off the printer and the computer. Remove the USB cable, and inspect both ends of the cable for damage. Reconnect the USB cable, making sure that the connections are tight. Make sure that the printer is directly connected to the computer. Remove any switchboxes, tape backup drives, security keys, or any other devices that are attached between the USB port on the computer and the printer. These devices can sometimes interfere with communication between the computer and the printer. Restart the printer and the computer.
Missing graphics or text, or blank pages
● Make sure that your file does not contain blank pages.
● The sealing tape might still be in the print cartridge. Remove the print cartridge, and pull the tab on the end of the cartridge until the entire length of the tape is removed. Reinstall the print cartridge.
See
Changing the print cartridge on page 51 for instructions.
● The graphic settings in the printer properties might not be correct for the type of job that you are printing. Try a different graphic setting in the printer properties. See
Printer properties (driver) on page 8
for more information.
● Clean the printer, particularly the contacts between the print cartridge and the power supply.
60 Chapter 4 Problem solving ENWW
Page format is different than on another printer
If you used an older or different printer driver (printer software) to create the document or the printer properties settings in the software are different, the page format might change when you try to print using your new printer driver or settings. To help eliminate this problem, try the following:
● Create documents and print them using the same printer driver (printer software) and printer properties settings regardless of which HP LaserJet printer you use to print them.
●
Change the resolution, paper size, font settings, and other settings. See Printer properties
(driver) on page 8 for more information.
Graphics quality
The graphics settings might be unsuitable for your print job. Check the graphic settings, such as resolution, in the printer properties and adjust them as necessary. See
Printer properties (driver) on page 8
for more information.
NOTE: Some resolution might be lost when converting from one graphics format to another.
Return to
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.
ENWW Printed page is different than what appeared on screen 61
Printer software problems
Table 4-3 Printer software problems
Problem Solution
A printer driver for the HP LaserJet 1020 printer is not visible in the Printer folder.
An error message was displayed during the software installation.
● Restart the computer.
● Reinstall the printer software. In the Windows task bar, click Start, select Programs, select HP, select
HP LaserJet 1020 series, and click Uninstall
HP LaserJet 1020 series. Turn the printer off. Install the printer software from the CD. Turn the printer back on.
NOTE: Close any applications that are running. To close an application that has an icon in the system tray, right-click the icon, and select Close or Disable.
● Try plugging the USB cable into a different USB port on the computer.
● If you are trying to print to a shared printer, in the Windows task bar, click Start, select Settings, and select
Printers. Double-click the Add Printer icon. Follow the instructions in the Add Printer Wizard.
● Restart the computer.
● Reinstall the printer software. In the Windows task bar, click Start, select Programs, select HP, select
HP LaserJet 1020 series, and click Uninstall
HP LaserJet 1020 series. Turn the printer off. Install the printer software from the CD. Turn the printer back on.
The printer is in Ready mode, but nothing prints.
NOTE: Close any applications that are running. To close an application that has an icon in the task bar, rightclick the icon, and select Close or Disable.
● Check the amount of free space on the drive where you are installing the printer software. If necessary, free up as much space as you can, and reinstall the printer software.
● If necessary, run the Disk Defragmenter, and reinstall the printer software.
● Restart the computer.
● Verify that all of the cables are properly seated and within specifications. This includes the USB and power cables.
Try a new cable.
● Reinstall the printer software. In the Windows task bar, click Start, select Programs, select HP, select
HP LaserJet 1020 series, and click Uninstall
HP LaserJet 1020 series. Turn the printer off. Install the printer software from the CD. Turn the printer back on.
NOTE: Close any applications that are running. To close an application that has an icon in the task bar, rightclick the icon, and select Close or Disable.
Return to
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.
62 Chapter 4 Problem solving ENWW
Improving print quality
This section provides information about identifying and correcting print defects.
Light or faded print
● The toner supply is low. See
Redistributing toner on page 49 for more information.
● The media might not meet HP's media specifications (for
● If the whole page is light, the print density adjustment is too light or EconoMode might be turned on. Adjust the print density, and disable EconoMode in the printer properties. See
Saving toner on page 93 for more
information.
Toner specks
● The media might not meet HP's media specifications (for
●
The printer might need to be cleaned. See Cleaning the printer on page 40
or Cleaning the printer media path on page 41 for instructions.
Dropouts
● A single sheet of media might be defective. Try reprinting the job.
● The media's moisture content is uneven or the media has moist spots on its surface. Try printing with new media.
See
Printer media considerations on page 11 for more
information.
● The media lot is bad. The manufacturing processes can cause some areas to reject toner. Try a different type or brand of media.
●
NOTE: If these steps do not correct the problem, contact an HP-authorized dealer or service representative.
ENWW Improving print quality 63
Vertical lines
Gray background
Toner smear
● The photosensitive drum inside the print cartridge has probably been scratched. Install a new HP print cartridge.
See Changing the print cartridge on page 51
for instructions.
● Decrease the print density setting through printer properties. This decreases the amount of background shading. See
Printer properties (driver) on page 8
.
● Change the media to a lighter basis weight. See
Printer media considerations on page 11 for more information.
● Check the printer's environment. Very dry (low humidity) conditions can increase the amount of background shading.
● Install a new HP print cartridge. See
Changing the print cartridge on page 51 for instructions.
● If toner smears appear on the leading edge of the media, the media guides might be dirty. Wipe the media guides with a dry, lint-free cloth. See
Cleaning the printer on page 40 for more information.
● Check the media type and quality.
● Install a new HP print cartridge. See
Changing the print cartridge on page 51 for instructions.
● The fuser temperature might be too low. In your printer driver, make sure that the appropriate media type is selected.
64 Chapter 4 Problem solving ENWW
Loose toner
Vertical repetitive defects
Misformed characters
●
Clean the inside of the printer. See Cleaning the printer on page 40 for instructions.
● Check the media type and quality. See
Printer media considerations on page 11 for more information.
● Install a new HP print cartridge. See
Changing the print cartridge on page 51
for instructions.
● In your printer driver, make sure that the appropriate media type is selected.
● Plug the printer directly into an AC outlet instead of into a power strip.
● The print cartridge might be damaged. If a repetitive mark occurs at the same spot on the page, install a new
HP print cartridge. See Changing the print cartridge on page 51 for instructions.
● The internal parts might have toner on them. See
Cleaning the printer on page 40 for more information. If
the defects occur on the back of the page, the problem will probably correct itself after a few more printed pages.
● In your printer driver, make sure that the appropriate media type is selected.
● If characters are improperly formed, producing hollow images, the media stock might be too slick. Try a different media. See
Printer media considerations on page 11 for
more information.
● If characters are improperly formed, producing a wavy effect, the printer might need service. Print a Printer Test page. If the characters are improperly formed, contact an
HP-authorized dealer or service representative. See
How to contact HP on page 98 for more information.
ENWW Improving print quality 65
Page skew
Curl or wave
Wrinkles or creases
● Make sure that the media is loaded correctly and the media guides are not too tight or too loose against the
media stack. See Loading media into the input trays on page 24 for more information.
● The input bin might be too full. See
Loading media into the input trays on page 24
for more information.
● Check the media type and quality. See
Printer media considerations on page 11 for more information.
● Check the media type and quality. Both high temperature and humidity cause media to curl. See
Printer media considerations on page 11 for more information.
● The media might have been in the input tray too long.
Turn over the stack of media in the tray. Also, try rotating the media 180° in the input tray.
● The fuser temperature might be too high. In your printer driver, make sure that the appropriate media type is selected. If the problem persists, select a media type that uses a lower fuser temperature, such as transparencies or light media.
● Make sure that media is loaded properly. See
Loading media into the input trays on page 24 for more
information.
● Check the media type and quality. See
Printer media considerations on page 11 for more information.
● Turn over the stack of media in the tray. Also, try rotating the media 180° in the input tray.
● For envelopes, this can be caused by air pockets inside the envelope. Remove the envelope, flatten the envelope, and try printing again.
66 Chapter 4 Problem solving ENWW
Toner scatter outline
Water droplets on bottom edge
● If large amounts of toner have scattered around the characters, the media might be resisting the toner. (A small amount of toner scatter is normal for laser printing.)
Try a different media type. See
Printer media considerations on page 11 for more information.
● Turn over the stack of media in the tray.
●
NOTE: Moisture in the printer is condensing on the fuser assembly and dropping onto the media. In excessively hot and humid areas, media retains moisture. Water droplets do not damage the printer.
● Use different media.
● Store media in an airtight container to minimize absorption of moisture.
Return to
Finding the solution on page 54
.
ENWW Improving print quality 67
Clearing jams
CAUTION: To prevent damage to the printer when clearing jams, including jams in the output bin, always open the print cartridge door and remove the print cartridge. Keep the door open and the cartridge out until the jam has been cleared. Opening the print cartridge door and removing the print cartridge relieves tension on the printer rollers, which prevents damage to the printer and makes the removal of jammed pages easier.
Occasionally, media becomes jammed during a print job. You are notified of a media jam by an error from the software and the printer control panel lights. See
Status light patterns on page 56 for more
information.
The following are some of the causes of media jams:
●
NOTE: When you add new media, always remove all of the media from the input tray and straighten the stack of new media. This helps prevent multiple sheets of media from feeding through the printer at one time, reducing media jams.
●
The media does not meet HP specifications. See Printer media considerations on page 11
for more information.
Typical media jam locations
● Print cartridge area: See
Removing a jammed page on page 68
for instructions.
● Input tray areas: If the page is still sticking out of the input tray, gently try to remove it from the
●
NOTE: There might be loose toner in the printer after a media jam. This toner clears up after a few sheets are printed.
Removing a jammed page
CAUTION: Media jams might result in loose toner on the page. If you get any toner on your clothes, wash them in cold water. Hot water will permanently set the toner into the fabric.
68 Chapter 4 Problem solving ENWW
CAUTION: To prevent damage to the printer when clearing jams, including jams in the output bin, always open the print cartridge door and remove the print cartridge.
1.
Open the print cartridge door, and remove the print cartridge.
CAUTION: To prevent damage to the print cartridge, minimize its exposure to direct light. Cover the print cartridge with a sheet of paper.
2.
With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the printer.
ENWW Clearing jams 69
3.
When you have removed the jammed media, replace the print cartridge, and close the print cartridge door.
After clearing a media jam, you might need to turn the printer off and turn it back on again.
NOTE: When you add new media, remove all of the media from the input tray and straighten the stack of new media.
Return to
Finding the solution on page 54
.
70 Chapter 4 Problem solving ENWW
A Printer specifications
This appendix provides information on the following topics:
●
●
Power consumption, electrical specifications, and acoustic emissions
●
●
Printer capacities and ratings
●
ENWW 71
Environmental specifications
Operating environment
Storage environment
Install in a well-ventilated, dust-free area.
Printer plugged into an AC outlet:
● Temperature: 10°C to 32.5°C (50°F to 90.5°F)
● Humidity: 20% to 80% (no condensation)
Printer unplugged from an AC outlet:
● Temperature: 0°C to 40°C (32°F to 104°F)
● Humidity: 10% to 80% (no condensation)
NOTE: Values are current as of April 1, 2004. Values are subject to change without notice. See http://www.hp.com/support/lj1020/ for current information.
72 Appendix A Printer specifications ENWW
Power consumption, electrical specifications, and acoustic emissions
See www.hp.com/go/lj1020_regulatory for current information.
CAUTION: Power requirements are based on the country/region where the product is sold. Do not convert operating voltages. This will damage the product and void the product warranty.
ENWW Power consumption, electrical specifications, and acoustic emissions 73
Physical specifications
Dimensions ● Width: 370 mm (14.6 inches)
● Depth: 242 mm (9.5 inches)
● Height: 209 mm (8.2 inches)
5.8 kg (12.8 lb) Weight (2,000-page cartridge installed)
NOTE: Values are current as of April 1, 2004. Values are subject to change without notice. See http://www.hp.com/support/lj1020/ for current information.
74 Appendix A Printer specifications ENWW
Printer capacities and ratings
Print speed
Main input tray capacity
Priority feed slot capacity
Top (face down) output bin capacity
Minimum paper size
Maximum paper size
Media weight
Base memory
Print resolution
Duty cycle
● 14 ppm for A4 media and 15 ppm for letter media
● First page out in as low as 10 seconds
150 sheets of regular weight 75 g/m 2 (20 lb) paper
1 sheet of media up to 163 g/m 2 (43 lb)
100 sheets of regular weight 75 g/m 2 (20 lb) paper
76 x 127 mm (3 x 5 inches)
216 x 356 mm (8.5 x 14 inches)
Output bin: 60 to 105 g/m 2 (16 to 28 lbs)
2 MB of RAM
● 600 x 600 dpi with HP Resolution Enhancement technology (REt)
● 1200 dpi effective output quality (600 x 600 x 2 dpi with
HP Resolution Enhancement technology [REt])
● 8,000 single-sided pages per month (maximum)
● 1,000 single-sided pages per month (average)
ENWW Printer capacities and ratings 75
Memory specifications
Base memory 2 MB RAM
76 Appendix A Printer specifications ENWW
B Regulatory information
ENWW 77
FCC compliance
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If it is not installed and used in accordance with the instructions, it may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
● Reorient or relocate the receiving antenna.
● Increase separation between equipment and receiver.
● Connect equipment to an outlet on a circuit different from that to which the receiver is located.
● Consult your dealer or an experienced radio/TV technician.
NOTE: Any changes or modifications to the printer that are not expressly approved by Hewlett-
Packard could void the user's authority to operate this equipment.
Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules.
78 Appendix B Regulatory information ENWW
Declaration of Conformity statement
Declaration of Conformity according to ISO/IEC Guide 22 and EN 45014
Manufacturer's Name:
Manufacturer's Address:
Hewlett-Packard Company
11311 Chinden Boulevard,
Boise, Idaho 83714-1021, USA declares that the product
Product Name: HP LaserJet 1020
Regulatory Model 3) :
Product Options:
BOISB-0207-00
ALL conforms to the following Product Specifications:
Safety:
EMC:
IEC 60950:2001-1 / EN 60950:2001-1
IEC 60825-1:1993 +A1:1997 +A2:2001 / EN 60825-1:1994 +A11:1996 +A2:2001 (Class 1 Laser/LED Product)
GB4943-2001
CISPR 22:1997 / EN 55022:1998 Class B 1)
EN 61000-3-2:2000
EN 61000-3-3:1995 / A1:2001
EN 55024:1998
FCC Title 47 CFR, Part 15 Class B 2) / ICES-003, Issue 4
GB9254-1998, GB17625.1-1998
Supplementary Information:
The product herewith complies with the requirements of the EMC Directive 89/336/EEC and the Low Voltage Directive 73/23/EEC, and carries the CE-marking accordingly.
1) The product was tested in a typical configuration with Hewlett-Packard Personal Computer Systems. Compliance testing of product to standard with exception of clause 9.5, which is not yet in effect.
2) This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two Conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
3) For regulatory purposes, this product is assigned a Regulatory model number. This number should not be confused with the product name or the product number(s).
Boise, Idaho 83714, USA
19 August 2004
For Regulatory Topics ONLY:
Australia Contact: Product Regulations Manager, Hewlett-Packard Australia Ltd., 31-41 Joseph Street, Blackburn, Victoria 3130, Australia.
European Contact: Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH, Department HQ-TRE / Standards
Europe, Herrenberger Straße 140, D-71034 Böblingen, Germany, (FAX: +49-7031-14-3143)
USA Contact: Product Regulations Manager, Hewlett-Packard Company, PO Box 15, Mail Stop 160, Boise, Idaho 83707-0015, USA,
(Phone: 208-396-6000)
ENWW Declaration of Conformity statement 79
Regulatory statements
Laser safety
The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The device is certified as a “Class 1” laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968. Since radiation emitted inside the device is completely confined within protective housings and external covers, the laser beam cannot escape during any phase of normal user operation.
WARNING!
Using controls, making adjustments, or performing procedures other than those specified in this user guide may result in exposure to hazardous radiation.
Canadian DOC regulations
Complies with Canadian EMC Class B requirements.
« Conforme à la classe B des normes canadiennes de compatibilité électromagnétiques. « CEM ». »
EMC statement (Korea)
Laser statement for Finland
Luokan 1 laserlaite
Klass 1 Laser Apparat
HP LaserJet Professional CP1025, CP1025nw, laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (2007) mukaisesti.
VAROITUS !
Laitteen käyttäminen muulla kuin käyttöohjeessa mainitulla tavalla saattaa altistaa käyttäjän turvallisuusluokan 1 ylittävälle näkymättömälle lasersäteilylle.
VARNING !
Om apparaten används på annat sätt än i bruksanvisning specificerats, kan användaren utsättas för osynlig laserstrålning, som överskrider gränsen för laserklass 1.
HUOLTO
HP LaserJet Professional CP1025, CP1025nw - kirjoittimen sisällä ei ole käyttäjän huollettavissa olevia kohteita. Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkilö. Tällaiseksi huoltotoimenpiteeksi ei katsota väriainekasetin vaihtamista, paperiradan puhdistusta tai muita käyttäjän käsikirjassa lueteltuja, käyttäjän tehtäväksi tarkoitettuja ylläpitotoimia, jotka voidaan suorittaa ilman erikoistyökaluja.
80 Appendix B Regulatory information ENWW
VARO !
Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömällelasersäteilylle laitteen ollessa toiminnassa. Älä katso säteeseen.
VARNING !
Om laserprinterns skyddshölje öppnas då apparaten är i funktion, utsättas användaren för osynlig laserstrålning. Betrakta ej strålen.
Tiedot laitteessa käytettävän laserdiodin säteilyominaisuuksista: Aallonpituus 775-795 nm Teho 5 m W
Luokan 3B laser.
Substances Table (China)
ENWW Regulatory statements 81
Environmental product stewardship program
Protecting the environment
Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment.
Ozone production
This product generates no appreciable ozone gas (O
3
).
Power consumption
Power usage drops significantly while in Ready or Sleep mode, which saves natural resources and saves money without affecting the high performance of this product. Hewlett-Packard printing and imaging equipment marked with the ENERGY STAR ® logo is qualified to the U.S. Environmental
Protection Agency's ENERGY STAR specifications for imaging equipment. The following mark will appear on ENERGY STAR qualified imaging products:
Additional ENERGY STAR qualified imaging product model information is listed at: www.hp.com/go/energystar
Toner consumption
EconoMode uses less toner, which might extend the life of the print cartridge.
Paper use
This product’s manual/automatic duplex feature (two-sided printing) and N-up printing (multiple pages printed on one page) capability can reduce paper usage and the resulting demands on natural resources.
Plastics
Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the product’s life.
HP LaserJet print supplies
It’s easy to return and recycle your HP LaserJet print cartridges after use—free of charge—with
HP Planet Partners. Multilingual program information and instructions are included in every new
HP LaserJet print cartridge and supplies package. You help reduce the toll on the environment further when you return multiple cartridges together rather than separately.
HP is committed to providing inventive, high-quality products and services that are environmentally sound, from product design and manufacturing to distribution, customer use and recycling. When you participate in the HP Planet Partners program, we ensure your HP LaserJet print cartridges are recycled
82 Appendix B Regulatory information ENWW
properly, processing them to recover plastics and metals for new products and diverting millions of tons of waste from landfills. Since this cartridge is being recycled and used in new materials, it will not be returned to you. Thank you for being environmentally responsible!
NOTE: Use the return label to return original HP LaserJet print cartridges only. Please do not use this label for HP inkjet cartridges, non-HP cartridges, refilled or remanufactured cartridges or warranty returns. For information about recycling your HP inkjet cartridges please go to http://www.hp.com/ recycle .
Return and recycling instructions
United States and Puerto Rico
The enclosed label in the HP LaserJet toner cartridge box is for the return and recycling of one or more
HP LaserJet print cartridges after use. Please follow the applicable instructions below.
Multiple returns (more than one cartridge)
1.
Package each HP LaserJet print cartridge in its original box and bag.
2.
Tape the boxes together using strapping or packaging tape. The package can weigh up to 31 kg
(70 lb).
3.
Use a single pre-paid shipping label.
OR
1.
Use your own suitable box, or request a free bulk collection box from www.hp.com/recycle or
1-800-340-2445 (holds up to 31 kg (70 lb) of HP LaserJet print cartridges).
2.
Use a single pre-paid shipping label.
Single returns
1.
Package the HP LaserJet print cartridge in its original bag and box.
2.
Place the shipping label on the front of the box.
Shipping
For all HP LaserJet print cartridge recycling returns, give the package to UPS during your next delivery or pickup, or take it to an authorized UPS drop-off center. For the location of your local UPS drop-off center, call 1-800-PICKUPS or visit www.ups.com
. If you are returning via USPS label, give the package to a U.S. Postal Service carrier or drop off at a U.S. Postal Service Office. For more information, or to order additional labels or boxes for bulk returns, visit www.hp.com/recycle or call 1-800-340-2445.
Requested UPS pickup will be charged normal pickup rates. Information subject to change without notice.
Residents of Alaska and Hawaii
Do not use the UPS label. Call 1-800-340-2445 for information and instructions. The U.S. Postal Service provides no-cost cartridge return transportation services under an arrangement with HP for Alaska and
Hawaii.
ENWW Environmental product stewardship program 83
Non-U.S. returns
To participate in HP Planet Partners return and recycling program, just follow the simple directions in the recycling guide (found inside the packaging of your new product supply item) or visit www.hp.com/ recycle . Select your country/region for information on how to return your HP LaserJet printing supplies.
Paper
This product is capable of using recycled papers when the paper meets the guidelines outlined in the
HP LaserJet Printer Family Print Media Guide. This product is suitable for the use of recycled paper according to EN12281:2002.
Material restrictions
This HP product does not contain added mercury.
This HP product does not contain a battery.
Disposal of waste equipment by users in private households in the
European Union
This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment. The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment. For more information about where you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product.
Chemical substances
HP is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of the European Parliament and the Council). A chemical information report for this product can be found at: www.hp.com/go/reach .
Material Safety Data Sheet (MSDS)
Material Safety Data Sheets (MSDS) for supplies containing chemical substances (for example, toner) can be obtained by accessing the HP Web site at www.hp.com/go/msds or www.hp.com/hpinfo/ community/environment/productinfo/safety .
For more information
To obtain information about these environmental topics:
● Product environmental profile sheet for this and many related HP products
● HP’s commitment to the environment
● HP’s environmental management system
84 Appendix B Regulatory information ENWW
● HP’s end-of-life product return and recycling program
● Material Safety Data Sheets
Visit www.hp.com/go/environment or www.hp.com/hpinfo/globalcitizenship/environment .
ENWW Environmental product stewardship program 85
Material safety data sheet
Material Safety Data Sheets (MSDS) for supplies containing chemical substances (for example, toner) can be obtained by contacting the HP website at: http://www.hp.com/go/msds or http://www.hp.com/ hpinfo/community/environment/productinfo/safety .
86 Appendix B Regulatory information ENWW
C Warranty and licensing
ENWW 87
Hewlett-Packard limited warranty statement
HP PRODUCT
HP LaserJet 1020 printer
DURATION OF LIMITED WARRANTY
One-year limited warranty
HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective.
Replacement products may be either new or equivalent in performance to new.
HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase, for the period specified above, due to defects in material and workmanship when properly installed and used. If
HP receives notice of such defects during the warranty period, HP will replace software which does not execute its programming instructions due to such defects.
HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable, within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of the purchase price upon prompt return of the product.
HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use.
Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration,
(b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modification or misuse,
(d) operation outside of the published environmental specifications for the product, or (e) improper site preparation or maintenance.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER
WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND
HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY,
SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. Some countries/regions, states or provinces do not allow limitations on the duration of an implied warranty, so the above limitation or exclusion might not apply to you. This warranty gives you specific legal rights and you might also have other rights that vary from country/region to country/region, state to state, or province to province. HP's limited warranty is valid in any country/ region or locality where HP has a support presence for this product and where HP has marketed this product. The level of warranty service you receive may vary according to local standards. HP will not alter form, fit or function of the product to make it operate in a country/region for which it was never intended to function for legal or regulatory reasons.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR
SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS
SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL
(INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR
OTHERWISE. Some countries/regions, states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY
PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY
STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
88 Appendix C Warranty and licensing ENWW
Hewlett-Packard software license agreement
ATTENTION: USE OF THE SOFTWARE IS SUBJECT TO THE HP SOFTWARE LICENSE TERMS
SET FORTH BELOW. USING THE SOFTWARE INDICATES YOUR ACCEPTANCE OF THESE
LICENSE TERMS.
HP SOFTWARE LICENSE TERMS
The following License Terms govern your use of the accompanying Software unless you have a separate signed agreement with Hewlett-Packard.
License Grant. Hewlett-Packard grants you a license to use one copy of the Software. "Use" means storing, loading, installing, executing, or displaying the Software. You may not modify the Software or disable any licensing or control features of the Software. If the Software is licensed for "concurrent use," you may not allow more than the maximum number of authorized users to Use the Software concurrently.
Ownership. The Software is owned and copyrighted by Hewlett-Packard or its third-party suppliers.
Your license confers no title to, or ownership in, the Software and is not a sale of any rights in the
Software. Hewlett-Packard's third-party suppliers may protect their rights in the event of any violation of these License Terms.
Copies and Adaptations. You may only make copies or adaptations of the Software for archival purposes or when copying or adaptation is an essential step in the authorized Use of the Software. You must reproduce all copyright notices in the original Software on all copies or adaptations. You may not copy the Software onto any public network.
No Disassembly or Decryption. You may not disassemble or decompile the Software unless HP's prior written consent is obtained. In some jurisdictions, HP's consent may not be required for limited disassembly or decompilation. Upon request, you will provide HP with reasonably detailed information regarding any disassembly or decompilation. You may not decrypt the Software unless decryption is a necessary part of the operation of the Software.
Transfer. Your license will automatically terminate upon any transfer of the Software. Upon transfer, you must deliver the Software, including any copies and related documentation, to the transferee. The transferee must accept these License Terms as a condition to the transfer.
Termination. HP may terminate your license upon notice for failure to comply with any of these License
Terms. Upon termination, you must immediately destroy the Software, together with all copies, adaptations, and merged portions in any form.
Export Requirements. You may not export or re-export the Software or any copy or adaptation in violation of any applicable laws or regulations.
U.S. Government Restricted Rights. The Software and any accompanying documentation have been developed entirely at private expense. They are delivered and licensed as "commercial computer software" as defined in DFARS 252.227-7013 (Oct 1988), DFARS 252.211-7015 (May 1991), or
DFARS 252.227-7014 (Jun 1995), as a "commercial item" as defined in FAR 2.101(a) (Jun 1987), or as "Restricted computer software" as defined in FAR 52.227-19 (Jun 1987) (or any equivalent agency regulation or contract clause), whichever is applicable. You have only those rights provided for such
Software and any accompanying documentation by the applicable DFARs or FAR clause or the HP standard software agreement for the product involved.
ENWW Hewlett-Packard software license agreement 89
Print cartridge limited warranty
This HP product is warranted to be free from defects in materials and workmanship. This warranty does not apply to products that (a) have been refilled, refurbished, remanufactured or tampered with in any way, (b) experience problems resulting from misuse, improper storage, or operation outside of the published environmental specifications for the printer product or (c) exhibit wear from ordinary use. To obtain warranty service, please return the product to place of purchase (with a written description of the problem and print samples) or contact HP customer support. At HP's option, HP will either replace products that prove to be defective or refund your purchase price. TO THE EXTENT ALLOWED BY
LOCAL LAW, THE ABOVE WARRANT Y IS EXCLUSIVE AND NO OTHER WARRANTY OR
CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND
HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF
MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.
TO THE EXTENT ALLOWED BY LOCAL LAW, IN NO EVENT WILL HP OR ITS SUPPLIERS BE
LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR
DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. THE
WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY
PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE
MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
90 Appendix C Warranty and licensing ENWW
D HP parts and accessories
This appendix provides information on the following topics:
●
●
ENWW 91
Ordering supplies
You can increase the printer's capabilities with optional accessories and supplies. Use accessories and supplies specifically designed for the HP LaserJet 1020 printer to ensure optimum performance.
Table D-1 Ordering information
Item Description or use Order number
Printing supplies
Print cartridges for the
HP LaserJet 1020 printer
Supplementary documentation
Replacement parts
Accessory part
HP Multipurpose paper
HP LaserJet paper
HP LaserJet transparency film
Print cartridges
HP brand paper for a variety of uses (1 box of 10 reams,
500 sheets each). To order a sample, in the U.S., call
800-471-4701.
HPM1120
Premium HP brand paper for use with HP LaserJet printers
(1 box of 10 reams,
500 sheets each). To order a sample, in the U.S., call
800-471-4701.
HPJ1124
HP brand transparency film for use with HP LaserJet monochrome printers.
Replacement print cartridges for the HP LaserJet 1020 printer.
2,000 page cartridge
92296T (letter)
92296U (A4)
Q2612A
HP LaserJet printer family print media guide
See Print cartridge life expectancy on page 93 for
more information
A guide to using paper and other print media with
HP LaserJet printers.
5851-1468
NOTE: This document can be downloaded from http://www.hp.com/support/ ljpaperguide/ .
RL1-0266 Media pickup roller Used to pick the media from the input tray and advance it through the printer.
Separation pad for the printer Used to keep multiple sheets from feeding through the printer path.
Input tray cover Used to cover the media in the input tray.
RL1-0269
Q2460-40004 (U.S.)
Q2460-40005 (Europe)
92 Appendix D HP parts and accessories ENWW
Using HP print cartridges
The following sections provide information about HP print cartridges and instructions for redistributing toner and changing the print cartridge.
HP policy on non-HP print cartridges
Hewlett-Packard Company cannot recommend the use of non-HP print cartridges, either new, refilled, or remanufactured. Since they are not HP products, Hewlett-Packard cannot influence their design or control their quality. Service or repair that is required as a result of using non-HP print cartridges will not be covered under the printer warranty.
NOTE: The warranty does not apply to defects resulting from software, interfacing, or parts not supplied by Hewlett-Packard.
Storing print cartridges
Do not remove the print cartridge from its package until you are ready to use it.
CAUTION: To prevent damage to the print cartridge, minimize its exposure to direct light.
Some HP LaserJet print cartridge packages are stamped with an alphanumeric date code. This code represents a 30-month period beyond the date of production that facilitates efficient inventory management processes between HP and its resellers. It does not serve as an indication of toner life
(shelf-life) or relate in any way to warranty terms and conditions.
Print cartridge life expectancy
The life of the print cartridge depends on the amount of toner that your print jobs require. When printing text at approximately 5% coverage, the print cartridge for the HP LaserJet 1020 printer lasts for an average of 2,000 pages.
NOTE: It is possible that the toner supply will outlast the mechanical parts in the print cartridge. If the print quality begins to degrade under these circumstances, you must install a new print cartridge, even if there is toner supply remaining in the cartridge.
This life expectancy assumes that you set the print density to 3 and turn EconoMode off. (These are the default settings.)
Saving toner
While in EconoMode, the printer uses less toner on each page. Selecting this option will extend the life of the print cartridge and reduce your cost per page, but it will reduce print quality. HP does not recommend the full-time use of EconoMode.
ENWW Using HP print cartridges 93
94 Appendix D HP parts and accessories ENWW
E Service and support
This appendix provides information on the following topics:
●
Availability of support and service
●
Guidelines for repacking the printer
●
ENWW 95
Availability of support and service
Around the world, HP provides a variety of service and support options for purchase. Availability of these programs will vary depending upon your location.
Customer self-repair warranty service
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period, HP identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts: 1) Parts for which customer self repair is mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs of this service. 2) Parts for which customer self repair is optional. These parts are also designed for
Customer Self Repair. If, however, you require that HP replace them for you, this may be done at no additional charge under the type of warranty service designated for your product.
Based on availability and where geography permits, CSR parts will be shipped for next business day delivery. Same-day or four-hour delivery may be offered at an additional charge where geography permits. If assistance is required, you can call the HP Technical Support Center and a technician will help you over the phone. HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective part back to HP within a defined period of time, normally five (5) business days. The defective part must be returned with the associated documentation in the provided shipping material. Failure to return the defective part may result in HP billing you for the replacement. With a customer self repair, HP will pay all shipping and part return costs and determine the courier/carrier to be used.
96 Appendix E Service and support ENWW
Guidelines for repacking the printer
Use the following guidelines when repacking the printer:
● Remove and keep the print cartridge. If the print cartridge is left in the printer, severe damage to the printer may occur.
CAUTION: To prevent damage to the print cartridge, store the print cartridge in its original packing material, or store it so that it is not exposed to light.
● If possible, use the original shipping container and packing material. Shipping damage as a result
of inadequate packing is your responsibility. If you have already disposed of the printer's packing material, contact a local mailing service for information on repacking the printer.
● Remove and keep any cables, trays, and optional accessories installed in the printer.
● If possible, include print samples and 5 to 10 sheets of paper or other media that did not print correctly.
● Hewlett-Packard recommends that you insure the equipment for shipment.
ENWW Guidelines for repacking the printer 97
How to contact HP
If you need to contact HP for service or support, use one of the following links:
● http://www.hp.com/support/lj1020/
● http://www.hp.com/support
98 Appendix E Service and support ENWW
Index
A
B
C
cardstock
cartridges
changing
choosing
cleaning
configuration, HP LaserJet 1020
considerations
custom-size media, printing 31
D
duplex (two-sided) printing,
E
envelopes
environmental specifications 72
environmental stewardship
European Union, waste
F
Finnish laser safety statement 80
G
graphics
guides, media
main input tray 6 priority feed slot 6
H heavy media, guidelines for
I
information, links to selected
input tray
loading media 24 loading priority feed slot 24
main 4, 6 priority feed slot 4, 6
J
K
L labels
letterhead
life expectancy, print cartridge 92
lights
loading media
150-sheet input tray 24 priority feed slot 24
M main input tray
ENWW Index 99
Material Safety Data Sheet
media
optimizing print quality for media
types that might damage the
media guides
main input tray 6 priority feed slot 6
media paths
main input tray 6 output bin 6 overview 6 priority feed slot 6
missing graphics 60 missing text 60
multiple pages, printing on a single
N
O
online help, printer properties 9
operating systems, supported 8
optimizing print quality for media
ordering supplies and
output bin 4, 6 output media support 4
P paper
pickup roller
power
power receptacle 4 power switch 4
preprinted forms, guidelines 21
print cartridge
storing 93 using HP cartridges 93
print cartridge area, cleaning 40
print cartridges
print quality
loose toner 65 misformed characters 65
vertical repetitive defects 65
printer
printer driver
printer media guides
main input tray 6 priority feed slot 6
printer properties
printing
cardstock 31 custom-size media 31
multiple pages on a single sheet
on both sides of the paper
priority feed slot
R
recycling
HP printing supplies returns and
regulatory statement
Declaration of Conformity
repair
100 Index ENWW
S
selecting
separation pad
service
settings changing default settings for
changing for current software
slot
software
installing 8 printer drivers, Windows 8
software license
supported operating
specifications
supplies
supplies, ordering 2 support, websites 2
T text
toner
changing the print cartridge 2
cleaning print cartridge
transparencies
tray
troubleshooting
loose toner 65 misformed characters 65
printed page and
printed page differs from on-
printer-computer
vertical repetitive defects 65
U
W warranty
Web sites
Material Safety Data Sheet
ENWW Index 101
102 Index ENWW
© 2010 Hewlett-Packard Development Company, L.P.
www.hp.com
*Q5911-90949*
*Q5911-90949*
Q5911-90949
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Key features
- 14 ppm print speed (A4)
- FastRes 1200 dpi output
- 150-sheet input tray
- Priority feed slot
- USB 2.0 High Speed connection
- EconoMode (save toner)
- Manual two-sided printing