Alcatel | OmniPCX | OmniPCX Enterprise datasheet - ref

Alcatel-Lucent OmniPCX Enterprise
Communication Server
Delivering powerful, reliable and scalable IP communications
to drive your 21st century business
PRODUCT OVERVIEW
The Alcatel-Lucent OmniPCX Enterprise
Communication Server (CS) is a highly
scalable solution based on a pure software
communication server platform that
provides multimedia call processing for
both Alcatel-Lucent and third-party
clients/phones including TDM, IP and SIP.
This rich call-handling application delivers
world-class business telephony features
for medium, large, and very large sized
companies and offers a choice of either
centralized or decentralized IP telephony
solutions.
The Alcatel-Lucent OmniPCX Enterprise CS
provides the building blocks for any IP
and/or legacy communications solution,
incorporating the latest Linux, XML, SIP,
VXML technologies, and open standard
practices such as QSIG, H.323, CSTA, and
SIP. It offers broad scalability ranging from
10 to 100,000 users who can be spread
across multiple geographical sites. Plus,
it offers highly reliable, real-time, carriergrade performance solutions with an
unmatched 99.999% uptime.
The Alcatel-Lucent OmniPCX Enterprise
offers:
I Architectural flexibility, which enables
centralized or decentralized IP configurations, a choice of IP, IP/TDM or TDM,
which minimizes additional investment,
and at the same time, ensures interoperability through support of open standards.
The Alcatel-Lucent OmniPCX Enterprise
provides SIP at the core, enabling a
smooth migration at your own pace,
when and where it makes financial sense.
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Simplified management, because the
same network management software is
used across the enterprise, independent
of the underlying infrastructure. The
Alcatel-Lucent OmniVista Network
Management System is a single, open
management platform designed to
manage and control a global, OmniPCX
IP communication solution.
Intelligent networking, reducing the
cost to support all users at different sites.
For instance, feature transparency across
servers, or advanced route selection (ARS)
is available from any site without having
to duplicate the software at each site.
A single image across fully networked
servers provides simplified management
of large and very large configurations.
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Openness, interoperability and
integrated solutions. The OmniPCX
Enterprise integrates open standards
and state-of-the-art technologies
to provide a very flexible solution.
Alcatel-Lucent helps maximize customer
investment returns by simplifying the
interworking and integration of its
solutions within existing or future
communication environments. This is
supported by hundreds of applications
validated through the Alcatel-Lucent
Application Partner Program (AAPP).
FINANCIAL BENEFITS
A rapid and measurable return on
investment and visible savings:
I Shared bandwidth in multi-site networking yields 5% to 30% savings in
subscription and communication costs
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Centralizing applications yields 5%
to 20% savings in carrier subscription
and communication costs
The world’s leading IP communications platform
for medium-sized to very large enterprises.
Integrated management of data and
voice networks yields 10% to 40%
savings
Centralized maintenance, upgrades
and related operations yield 5% to
20% savings
Moves, adds and changes (MACs) yield
20% to 30% savings – 30% to 60%
savings in cabling!
Fixed/mobile convergence solutions
(cellular extension and dual-mode
WiFi/SIP) yield 10% to 20% savings
of cellular costs
Embedded IP contact center improves
customer satisfaction from have a
faster response
Smooth migration path yields 20% to
50% savings in PBX annual hardware
investment
T E C H N I C A L S P E C I F I C AT I O N S
Software
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Client/server
Chorus MIX micro kernel operating system
SQL/CQL database
Linux LILO/GRUB-compliant
Linux Red Hat and Linux Kernel 2.4.17
System
• Centralized or distributed system
• Communication server and database
duplication
• Main-standby seamless communications
fail-over
• Passive communication server watchdog:
central or remote
• Single server: 15,000 IP users/5,000 TDM
users
• 100 servers in a single network
• Fully networked servers, 100,000 IP/TDM
users with single image
• 250 servers in a supra network
• >1 million users in a supra-network
• BHCC per server: 300,000
Hardware
• Industry appliance servers or “in-the-skin
processing”
• Native Ethernet connectivity on all CPUs
• Modular hardware
• TDM or IP switching
• Power supply
• Auxiliary power supply
Alcatel-Lucent My Instant Communicator
Clients and IP Touch phones
Desktop softphone: My Instant
Communicator Client (ICC)1
• Business communication services
• Thick and thin client versions/Microsoft
toolbar (Systray)
• Incoming/outgoing interaction management
including instant message, voice, presence,
video
• Personal and group phonebook
• Call-by-name through universal directories
access with presence
• Directory pop-up
• Call log (history call files)
• Visual mailbox
• Multi-line mode
• Manager/assistant
• Mobile or fixed set tandem
1. Requires the Alcatel-Lucent Unified Communications Server
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Alcatel-Lucent OmniPCX Enterprise Communication Server
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Softkeys
Call planning
Call related notes
Access to collaborative services
(My Teamwork)
• TAPI, MAPI, DDE, OLE.com, LDAP
• Integration within Lotus Notes and Microsoft
Outlook
• Kit/library for developers such as AlcatelLucent’s XML Telephony API v1.0
Desktop phones: IP Touch 8 and 9 series
• Business Communication Services
(see next section)
• Embedded alpha keyboard for:
- Instant messages
- Call-by-name: internal, external user, LDAP
• Add-on supervision modules
• Absence message
• Adjustable handset volume
• Centralized directory, spelling and syntax
adjustment
• Call-by-name can be used in all communication contexts (direct call, inquiry and more)
• Caller name display
• Conditional/unconditional differentiated
forwarding of multiple directory numbers
• Contextual voice prompts
• Fixed function keys
• Hands-free
• Headset capability (Bluetooth, etc.)
• Help key
• Individual customization
• Informative icons
• Interactive guidance with softkeys
• Language synchronization: display,
voice prompts, and voice mail
• Loudspeaker announcement
• Multiline: multi-appearance and multinumbers
• Multilingual (user choice)
• Macro commands
• Message waiting indication
• Mini-text messages
• Personal password for consultation
of non-reply
• Personal calls log
• Programmable function key
• Supervision of user/trunk/bundle
Mobile phones:
Mobile IP Touch 310/610 (WLAN) and
300/400 (DECT)
• Business communication services
(see next section)
• Absence message
• Adjustable handset volume
• Call-by-name: internal and external user
• Centralized directory, spelling and syntax
adjustment
• Call-by-name can be used in all communication contexts (direct call, inquiry and more)
• Caller name display
• Conditional/unconditional differentiated
forwarding of multiple directory numbers
• Contextual voice prompts
• Hands-free
• Headset capability
• Help key
• Individual customization
• Informative icons
• Interactive guidance with navigator
• Language synchronization: display,
voice prompts and voice mail
• Multiline: multi-appearance and
multi-numbers
• Multilingual (user choice)
• Message waiting indication
• Mini-text messages
• Personal calls log
• Programmable function key
• Full integration with notification servers
(AAPP) and location based services (AAPP)
Cellular PDA and Smartphone Client:
ACE 2.2 (Microsoft Windows 2005)/
Nokia ICC 1.0/Nokia ICC 2.0 (dual mode)
• Business communication services
(see next section)
• ONE number (ubiquity service)
• Remote configuration (SMS)
• Caller line identification display
• Conditional/unconditional differentiated
forwarding
• Reverse call
• Least cost routing services
• Menu guidance with navigator selection
• Informative icons
• Multilingual (user choice)
• Corporate voice mail access
• Personals calls
• Activation of business or private mode
Standard Business Communication Services
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Speed dialing
Account code charging
Appointment reminder
Associate (definition, modification by user)
Automatic call-back on busy
trunk/bundle/network link
Automatic call-back on free/busy extension
Broker’s call
Call forwarding unconditional on busy/no
reply to extension, hunt group, voice mail,
operator, paging, etc.
Call pick-up
• Call waiting indication
• Calling line identification restriction
for internal calls
• Camp on busy telephone/hunting group/
voice mail
• Conditional external forwarding
(busy or no reply)
• Call waiting
• Controlled private call by PIN code and
password (optional)
• Distinctive ringing according to hierarchical
levels
• Do not disturb
• General night service
• Hunting group (fix head, cyclic, longest
idle time, parallel)
• Immediate forwarding
• Individual hold
• Individual directory
• Internal/external music on hold
• Internal/external inquiry call
• Intrusion
• Last internal/external number redial
• Local and external call
• Moving service
• Multiline appearance (MLA)
• Multiline selective forwarding
• Multiple conference calls
• Multiple call protection
Alcatel-Lucent OmniPCX Enterprise Communication Server
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Multi-tenant services
Teamwork configuration
Attendant Services3
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Speed dial numbers per entity
Calling line identification
Integrated auto attendant services per entity
Calling line identification presentation (CLIP)
per entity
Greeting message per entity
Music on hold per entity
Night service per entity
Over-dialing
Personal code modification
Priority call
Store and redial external number
Substitution
Three-party conference
Transfer in conversation on free/busy
telephone
29-party, meet-me conference
Voice prompts on/off per telephone
Voice message deposit on forwarded
telephone
Call-waiting pickup
Advanced Business
Communication Services
• Calling line identification
presentation/restriction (CLIP/CLIR)
• Digit-by-digit dialing mode
• End-block dialing (digit correction possible)
• ISDN, H.323 or SIP identification (CLIP)
converted into name
• ISDN mini-text messages (carrier-dependent)
• Malicious call identification
• Storage of unanswered calls with date,
time and callback
• Sub-addressing
Manager-assistant team
• Access to manager’s voice message headers
from assistant's telephone
• Filtering scenario allocation to designated
assistant
• Flexible configuration: multiple
manager/assistant team
• Forwarding of private line
• Immediate forwarding of manager telephone
to assistant activated by manager or
assistant
• Manager-assistant specific online text
messaging
• Manager discreet listening (on filtered lines
only)
• Overflow assistant in case of main assistant
absence
• Private lines
• Main assistant, absence notification and
assistant overflow
• Selective filtering (scenarios)
Common/exclusive hold
Group call pick-up
Hunting groups
Log on, log off
Manageable ring indicator
Manageable waiting queue
MyPhone on IP Touch 40682 and 40382
• Call log (incoming/outgoing calls made)
• Call-back list (non-answered calls)
• Universal directory access (UDA: LDAP
call-by-name)
• Telephony and instant messaging (IM)
presence
• IM fully integrated with telephony
(i.e., IM to answer a call)
• Direct access to conference
• Instant video escalation (available on
IP Touch 4028 as well)
Hotel Communication Services
• Available on all desktop phones
(IPT or analog)
• Check-in/check-out individual or group
• Pre-check-in/partial check-out
• Cyclic DDI
• Multi-occupant room
• Room allocation from the telephone
• Do not disturb
• Guest/patient personal code
• Internal call barring
• DDI call barring according to time schedule
• Wake-up service (up to four wake-up calls
per room)
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Room service
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VIP
Guest number or name
Called service identification
Guest language
Room status
Multilanguage voice prompts (eight
simultaneous languages)
Room directory
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Call-by-name
Prepayment (deposit)
Flexible suites
Alcatel-Lucent hotel/hospital link (AHL)
Secret identity for calls between rooms
Public booth
Guest personal identification number
Manual call detail record (CDR) creation
Minibar
Billing
2. Requires the Alcatel-Lucent Unified Communications Server
Alcatel-Lucent OmniPCX Enterprise Communication Server
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Buddy list
3 Attendant services offered according to attendant position type
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Abbreviated dialing
Activation/deactivation of DND
Add-on module
Alarm indication
Attendant groups
Automatic answer
Attendant specialization options (individual
or group)
Busy lamp field
Call-by-name in all communication situations
Call charge request (carrier dependent)
Centralized or distributed attendant in
network
Call queuing with indication
Call routing depending on class of traffic,
DID, company or called service (entity)
Call waiting with indication
Called party resources
Call pick-up
Charging recall service (carrier dependent)
Chained call
Choice of system status
Conference
Creation, cancellation and modification
of abbreviated number with name
Creation, cancellation and modification
of subscribers (name, rights and more)
Discrete call offer
Discrete call offer by mini-text messages
on busy/free
Reflexes telephone
DTMF over dialing
Large busy lamp field
Flexible attendant routing time-out
overflow based on caller waiting time
Headset capability
Hold individual or multiple
Create/delete directory items
Internal call name/number displayed
ISDN VIP monitoring
Last number redial
Line reservation
Malicious call identification
Manual reservation mode
Mini-text messages
Multi-tenant services
Override on directory number
Paging
Password
Personal call
Priority call (internal/external)
Receipt and read charging units and costs
(carrier-dependent)
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Record online on associated entity
Status of calls routed to operator
Store and number redial
Synchronized multinode routing (entity)
Time and date display
Transfer with/without announcement
Trunk allotting with barring
VIP telephone monitoring
Attendant Positions
• Greeting attendant on IP Touch 8 and 9 series
• PC based IP attendant
• Advanced Attendant Operator 4059
- IP Touch phones for audio (8 or 9 series)
- Multifunctional keyboard
Integrated Greeting
• Integrated automated attendant
• Personal automated assistant with contextsensitive greeting
• Synchronized greeting message
Alcatel-Lucent OmniPCX Enterprise
OmniTouch Contact Center Standard
Edition
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Active matrix call distribution
Call flow based on pilot
Skill- and cost-based distribution
Conditional pilot overflow on voice mail
Look ahead call routing
Pilot forwarding to other pilot
Pilot routing to waiting queue according
to priority
Routing time schedule
Types of queues: waiting, help and dissuasion
Virtual pilot
Intelligent routing
Outbound call management
Direct agent call management
Remaining wait time announcement
Integration with outbound campaign
management
Native integration with IVR
Voice guidance
Voice and Fax Mail
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Automated attendant
Call transfer
Direct reply on receipt message
Extended recording and playback control
function
Fax broadcast, on demand, overflow,
store and forward
General distribution lists
Greeting message according to user status
Immediate or supervised transfers
Message acknowledgment
Message attributes: urgent, normal, private
Message notification via light, display,
dialing tone, voice prompt, outgoing
Multilanguage
Multi-user password
Networking protocols: IMAP4, VPIM,
Octelnet and Amis
Private distribution lists
Record online
Shared mailbox: home, guest, and assistant
mailbox
User-friendly interface on Reflexes telephones
via softkeys or via PC-client visual messenger
Voice message attached to a fax
Voice and DTMF forms
Web access to voice and fax messages
Alcatel-Lucent 4645: Embedded softwarebased voice mail for small/medium sites
(branch autonomy)
• External voices guides
• Synchronized internal voices guides
• Storage from audio station or Reflexes
telephone
Agent features
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Administrative withdrawal
Agent break
Agent direct call with statistics
Agent can belong to different groups
Digital recording IP and TDM (DR-Link)
CCA applications: Reflexes telephone
on toolbar providing personal statistics
Group selection: fixed head, cyclic,
longest idle time
Free sitting agent position
Help supervisor
Home agent with analog telephone
or Reflexes telephone
Logon/logoff
Open or close pilot from agent position
Personal call barring
Suspension of group waiting queues
Transaction code
Wrap-up (automatic or manual)
Supervision and statistics
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Alarm handling
Call level information
Customizable alarms
Customizable reports
Detailed communication reports
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Reports based on communication events
Discrete call listening for supervisor
Microsoft Excel-based statistics and reporting
Export of communication reports (ASCII files)
Free sitting supervisor position
Full Windows user interface
Native Windows management look and feel
Predefined reports
Real-time service level per pilot
Real-time statistics
Statistics compilation and archive (FTP)
Wallboard display control
Alcatel-Lucent OmniPCX Enterprise
OmniTouch Contact Center Premium
Edition
Segmented media distribution
• Visual CC user interface reuse of
popular/patented CCS matrix concepts
• Visual CC Windows Explorer drag-and-drop
configuration capabilities
• Blended email and voice routing and
distribution
• Contact flow based on type of service
qualification
• Contact segmentation based on qualification
• Visual IVR call prompting with DB lookup
• Visual IVR embedded reusing OmniPCX
resources, no additional hardware
• Visual IVR navigator icon selected from
Visual CC user interface toolbar
• Visual IVR script creation via drag-and-drop
icons
• Optional integration with full-featured IVRs
• Email auto-acknowledgment and redirection
• Email keyword classification
• Email backlog and work-bin management
• Skill- and cost-based resource distribution
• Contact queue management: waiting,
dissuasion, overflow
• Conditional overflow defined by contact
center activity
• Estimated waiting time information with
options
• Look ahead contact routing
• Multistage queuing
• Multilevel prioritized queuing
• Multimedia group, queue and agent selection
• Scheduled time-of-day routing
• Outbound call management
• Integration with outbound campaign
management
Alcatel-Lucent OmniPCX Enterprise Communication Server
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Voice announcement
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Agent tutorial voice guides
Routing voice announcement updates
Redirection, closing, opening announcements
Recording from audio station or telephone
Agent features
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Administrator unavailable
Agent unavailable with reason
Agent private call tracking
Consult, transfer, conference
Logon/logoff
Private call barring
Wrap-up
Supervisor assist
Agent skill and group levels
Group selection: cyclic, top down, longest
available
Emergency conversation recording
Optional digital recording IP and TDM
(DR-Link)
Agent desktop VoIP and IP plug-in
Multimedia Genesys Agent Desktop (GAD)
interface
Desktop with screen-pop and contact history
Free sitting agent position
Alcatel-Lucent IP Touch 8 and 9 series
telephone support
Remote IP agent
Supervisor features
• Visual CC easy to use, Windows-compliant
management and monitoring tools
• Object configuration
• Drag-and-drop media distribution design
• Object alarm monitoring
• Alarm/alert customization
• Object including both voice and email –
real-time statistics monitoring
• Service-level management and monitoring
• Object including both voice and emailhistorical predefined Excel statistics reports
• Scheduling and generation of historical
reports
• Enhanced, easy-to-use customization
of Excel reports
• Supervisor call monitoring barge in and
discrete listening
• Remote agent state change management
• Agent licensing overrun capability
• Overrun option automatically increases agent
licenses during 10-day peak period by 30%
• Overrun unique in the industry
System specifications
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Genesys Release 7.2
Wizard installation procedures
IP connectivity to OXE
Windows 2000 and XP
4. Not available in North America
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Alcatel-Lucent OmniPCX Enterprise Communication Server
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Microsoft SQL database
Unicode supporting multiple languages
Customizable, visual CC user interface
Zero footprint deployment
Openness options
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Wallboard connectivity
End-to-end detail statistics reporting
Peripheral IVR connectivity
Workforce management system interface
CRM Gplus adapters – Microsoft Dynamics,
SAP
Professional services provided options
• Interface to Remedy, Salesforce, Pivotal
• CC Teamer real-time communication with
presence status, conferencing and
collaboration via Teamwork desktop
integration
Mobility Infrastructure DECT
• Radio DECT/GAP
• Radio frequency range
- 1.88 GHz to 1.90 GHz (Europe)
- 1.91 GHz to 1.93 GHz (South America)
- 1.92 GHz to 1.93 GHz (U.S.) with power
adaptation
• Optimized Radio Base Station (IBS)
- Six simultaneous communications
- Connectivity: 2 x UA interfaces
- Inline-powered
• Advanced Radio Base Station (RBS)4
- 12 simultaneous communications
- Dedicated system board DECT8
- External power supply
- Outside versions
• Frequencies
- European
- North American
- Latin American
- Asian
Mobility Infrastructure Wi-Fi
Wi-Fi infrastructure – OmniAccess Wireless
access points and WLAN controllers
Wireless standards
• IEEE 802.11a/b/g, IEEE 802.11i
Radio frequency range
• 2.4 GHz to 2.4835 GHz (“b” and “g”)
- 5.150 ~ 5.250 GHz (low band)
- 5.250 ~ 5.350 GHz (mid band)
- 5.470 ~ 5.725 GHz (Europe)
- 5.725 ~ 5.825/5.850 GHz (high band)
Automated radio coverage
• Up to 32 SSIDs per access point
• Dynamic RF management for AP channel
power and channel optimal setting
• Self healing around failed access points
Wireless security
• WEP, WPA, WPA-PSK, WPA2 and WPA2-PSK
• Integrated stateful firewall
• Rogue access point detection and
containment
• Wireless IDS/IPS
Quality of service
• Standardized
- Over-the-air QoS: 802.11e-WMM (EDCA)
- 802.11e Power Save (U-APSD)
- 802.11e Traffic Specification (TSPEC)
• SRP mode
• Connection Admission Control with
graceful load balancing
• 802.1p, DiffServ marking
Call persistency
• Proxy mobile IP for layer 3 handover
• Fast handover – WPA2 opportunistic
key caching
• Voice-aware scanning
• Voice-aware 802.1x reauthentication
Telephony protocol decode
• SpectraLink Radio Protocol (SRP)
• Alcatel-Lucent OmniPCX (NOE)
• SIP
Paging
• Connections handled by the Alcatel-Lucent
OmniPCX Enterprise: ESPA 3 protocol
• External call waiting on voice prompt
• Internal and external calls transferred
to pager
- On selection
- Immediate forward
- No reply or busy
- Paging by prefix or suffix
Voice over IP
• G.711 A-law and µ-law digital voice
compression algorithm
• Compression algorithm: G 723.1A, G729.AB
• Compression rate: 6.4 Kbps/8 Kbps
• Automatic compression algorithm allocation
• Dynamic jitter buffer
• Echo cancellation: 64/128 ms with voice
signal analysis and signal quality
enhancement
• Packet loss concealment (PLC)
• VAD: silence suppression and comfort noise
generation
• Packet framing: 20, 30 and 40 ms
• Call admission control to IP domains
• DTMF Q23 codes interpreted, coded and
regenerated (robust DTMF relay, RFC 2833
or out-of-band)
• Generic signal qualification and modem
transport
• Anti-saturation mechanism; backward and
forward automatic gain control
• Embedded signal quality diagnostic tool
• QoS: TOS or DiffServ tagging, 802.1 p/Q
Fax
• G3, super G3 fall-back
• Automatic fax detection
• Fax: G.711 transparent (Alcatel-Lucent
protocol) and T.38 (Alcatel-Lucent protocol,
H.323 and SIP)
Service continuity
• Backup signaling link on media gateway
• Passive communication server
Private networking protocols
• Alcatel-Lucent Business Communication
(ABC-F) Networking protocol based on
enhanced QSIG (tunneling) and H.323
for VoIP
• Line, star, meshed configurations
• Multi-vendor networking: QSIG BC, GSIG GF,
QSIG Supplementary Services (SS) and DPNSS
for TDM connectivity
H.323, SIP for IP connectivity
• Analog and digital channel associated
signaling protocols
• ABCVPN for networking over ISDN/PSTN
network (signaling on IP network)
ABC-F: Telephone Features
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3-party conference
6-party casual conference
14-party meet-me conference
29-party conference
Alcatel-Lucent Hospitality/Healthcare
Link (AHL)
Auto-assignment for guests/patients
Automatic call back on busy private link
Basic call
Broker call
Call back on busy links
Call back on free or busy extensions
Call by name
Call deflection
Call offer
Call waiting indication
Camp on
Conditional forwarding (forwarding
on no reply, forwarding on busy)
Data communication
DISA
Distinctive ringing based on hierarchies
Do not disturb
Entity routing for multi-company/department
configuration
Hold
Individual call pickup
Inquiry call
Intercom call
Intrusion
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ISDN supplementary services
Number and name identification
Reading of personal charging pulse meters
Retransmission of last number dialed
Substitution
Text mini-messaging
Transfer
Transparency in decade and Q 23 dialing
Unconditional forwarding.
ABC-F: Distributed GroupWare Features
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Associate in network
Conditional forwarding to associate
Hunting group of subscriber
Immediate forwarding to associate
Manager/assistant filtering team
Object supervision: free, partially busy,
totally busy, ringing
• Supervision of trunk, bundle, subscriber
ABC-F: Mobility Features
• On-site mobility in network: roaming, user
rights and accounting allocated to home
node number
• Paging services in networks
• Remote forwarding
• Substitution
• Ubiquity services
ABC-R: Routing Mechanism
• Adaptive routing
• Automatic Route Selection (ARS):
- Access to alternative routes based on caller
rights
- Multi-tenant
- ARS time dependent: day of the week,
hour, and minute of the day
- ARS per IP domain
• Cost limit barring per user/installation status
• Dialing command tables with add/delete
digits for number
• Direct or indirect multi-carrier access
• Five daily tables per weekly table
• Information (voice prompt) to callers if
cheapest route is not available
• Information (voice prompt) to caller if
he/she needs permission to use a more
expensive route
• Break in
• Break out
• Break in via secured DISA
• Forced on net homogeneous numbering plan
ABC-A: Networking Applications
• ACD
• Centralized ACD supervisor in network
with real-time supervision
• Centralized or shared messaging system
distributed in network
• Centralized Contact Center (OTCC)
• Centralized OTUC (messaging, softphone,
collaboration, assistant)
• Mutual aid between ACD groups in different
nodes with look ahead call routing
Alcatel-Lucent OmniPCX Enterprise Communication Server
7
ABC Network Management
DPNSS
• Management from attendant
• CLI local management
• Centralized or distributed management
from external applications
• Topology map
• Configuration
• Alarm management
• Call accounting
• Directory
• Traffic analysis
• Security
• Graphical user interface
• Remote management
• Alarm domains and alarm centralization
• Audit mechanism
• Broadcast of configuration data
• Remote maintenance access
• Remote software downloading
• Call back when free (call completion
on busy phone) (9)
• Call forwarding (11)
• Call offer (14)
• Call waiting (17)
• Centralized night service (25)
• Conference (13)
• Do not disturb (32)
• Hold (12)
• Inquiry call (13)
• Intrusion (10)
• Loop avoidance (37)
• Route optimization (19)
• Service independent string (16) name
• Transfer (13)
• Voice and data call (6 and 7)
Voice-Based Virtual Private Networks
(VPN)
• ABC VPN via overflow to public ISDN, QSIG
• Dissociating signaling over IP network
(lower bandwidth)
• Full ABC services
QSIG - Basic Call
•
•
•
•
•
Calling line identification
Connecting line identification
Data calls bearer
Malicious call identification
Sub-address
QSIG - Generic Function Protocol
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•
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•
•
•
•
QSIG - Supplementary services
Advice of charge
Call completion on no reply
Call completion to busy subscriber
Call forwarding - busy
Call forwarding - no reply
Call forwarding - unconditional
Calling/connected line identification
restriction
Calling/connected name identification
restriction
Calling line identification presentation
Calling name identification presentation
Call transfer
Call offer
Connected line identification presentation
Connected name identification presentation
Generic functional procedures
Message waiting indication
Path replacement
8
Alcatel-Lucent OmniPCX Enterprise Communication Server
Session Initiation Protocol (SIP)
• SIP proxy/registrar/redirect server and
SIP gateway
• Server redundancy (active/passive)
• Authentication (http digest)
Supported SIP standards
The Alcatel-Lucent OmniPCX Enterprise
Communication Server is based on the latest
SIP standards. The following RFCs are
supported. They can be found on the IETF site
at http://www.ietf.org
• RFC 1321 The MD5 Message-Digest Algorithm
• RFC 2327 SDP: Session Description Protocol
• RFC 2617 HTTP Authentication: Basic and
Digest Access Authentication
• RFC 2822 Internet Message Format
• RFC 2833 RTP Payload for DTMF Digits,
Telephony Tones and Telephony Signals
• RFC 3261 SIP: Session Initiation Protocol
• RFC 3262 Reliability of Provisional Responses
in the Session Initiation Protocol (SIP)
• RFC 3264 An Offer/Answer Model with the
Session Description Protocol (SDP)
• RFC 3265 Session Initiation Protocol (SIP)Specific Event Notification
• RFC 3323 A Privacy Mechanism for the
Session Initiation Protocol (SIP)
• RFC 3324 Short Term Requirements for
Network Asserted Identity
• RFC 3325 Private Extensions to the Session
Initiation Protocol (SIP) for Asserted Identity
within Trusted Networks
• RFC 3398 Integrated Services Digital Network
(ISDN) User Part (ISUP) to Session Initiation
Protocol (SIP) Mapping
• RFC 3515 The Session Initiation Protocol (SIP)
Refer Method
• RFC 3842 A Message Summary and Message
Waiting Indication Event Package for the
Session Initiation Protocol (SIP)
• RFC 3891 The Session Initiation Protocol (SIP)
"Replaces" Header
• RFC 3892 The Session Initiation Protocol (SIP)
Referred-By Mechanism
• RFC 3966 The tel URI for Telephone Numbers
• RFC 4028 Session Timers in the Session
Initiation Protocol
• draft-ietf-sip-session-timer-04.txt
• ITU-T T.38 Procedures for real–time Group 3
facsimile communication over IP networks
• RFC 3263 Session Initiation Protocol (SIP):
Locating SIP Servers
• RFC 2782 A DNS RR for specifying the
location of services (DNS SRV)
• RFC 3581 An Extension to the Session
Initiation Protocol (SIP) for Symmetric
Response Routing
SIP end-point features
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•
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Call hold
Consultation hold/toggle
Transfer early attended
Transfer attended
Call forward, unconditionally
Call forward on busy
Call forward on no answer
Third-party conference
Voice mailbox access
Message waiting Indication
Do not disturb
Call admission control
Accounting
CoS/barring
Speed dial
DTMF
Fax T.38
SIP remote extension features
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•
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•
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•
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•
•
•
•
•
•
•
•
•
RFC 2976 –DTMF info
Call hold
Consultation hold/toggle
Transfer early attended
Transfer attended
Call forward, unconditionally
Call forward on busy
Call forward on no answer
Third-party conference
Call park/unpark
Call pickup/supervision
Automatic call back on busy or no answer
Click-to-dial (with softphone)
Voice mailbox access
Message deposit
Message waiting indication (MWI)
Do not disturb
Speed dial
Identity secrecy
Call admission control
Accounting
CoS/barring
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•
•
•
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•
CTI applications
Hunting group
Meet-me conference
Intrusion
Twinset/tandem
Remote forwarding
Business account code
Security
Management
The OmniPCX Enterprise products and solutions
are part of the global Alcatel-Lucent CrystalSec
security polices and best practices framework
(security-by-default strategy).
• Centralized or distributed management
• Client-server architecture (Client: Windows
2000 Pro/XP/2003/Vista; Server: Windows XP
Pro/2003)
• Web-based management for full access
Global security certification
• Common criteria EAL2+ (ongoing since
Q2/2007)
SIP private trunking
Authentication
•
•
•
•
•
•
•
•
•
•
•
•
•
• IPBX server management
- Local authentication database (password
policy enforcement)
- Remote authentication (RADIUS)
• Client/device (IP Touch) network access
- IEEE 802.1X MD5
Call hold
Consultation hold/toggle
Transfer early attended
Transfer attended
Call forward, unconditionally
Call forward on busy
Call forward on no answer
Third-party conference
Message waiting indication
Do not disturb
Call admission control
DTMF
Fax T.38
SIP public trunking and next generation
network connectivity
• Basic call out-going with number and name
display
• Basic call in-coming with DDI with number
display
• Calling line/name identification presentation
(CLIP)
• Calling line identification restriction (CLIR)
• Connected line/name identification
presentation (COLP)
• Connected line/name identification restriction
(COLR)
• Call forwarding unconditional (CFU) and on
busy/no answer (CFB/CFNR)
• Call hold
• Inquiry/broker/conference
• Attended transfer
• Early attended transfer
• DTMF over-dialing RFC 2833
• Fax T.38 support
• Same integration with user and system call
handling features available for ISDN trunks
• Authentication for outgoing calls/incoming
calls
• Dynamic or static registration of OmniPCX
SIP gateway to carrier SIP proxy (with or
without authentication)
• Alternate SIP proxy through ARS
• SIP “keep alive” to SIP proxy
• Several SIP trunks/providers
• Call admission control (CAC) on SIP
Configuration
•
•
•
•
Moves, adds and changes
Unified graphical interface
Profiles for creation/modification
Import/export from text files
Network maintenance
• Automatic backup and software download
(communication server and passive
communication server)
Traffic filtering
Faults and alarms
• IPBX server
- Trusted hosts file
- TCP wrapper function
• Client/device (IP Touch)
- ARP spoofing protection
- PC port switch VLAN filtering
•
•
•
•
Encryption
• IPBX server configuration mode:
- SSHv2 for secure sessions (Telnet, FTP, etc.)
- SSLv2/v3 for secure HTTP session
- SNMP v1/v2c/v3 for complete NMS
integration
• Client/device confidentiality (signaling
protocol and media):
- IPSEC and Secure RTP (AES 128 bits)
Integrity
• Media gateway and IP Touch binaries
signatures
• System maintenance and access
- Dual port (hot standby mode)
- Local and remote logging (syslog)
- Serial console port for local and remote
(call back modem dialup) access
- Network time protocol (NTP) server
and client for network-wide time
synchronization
User authorization to communication
services
• Call monitoring feature with Alcatel-Lucent
OmniVista 4760 Network Management
System (NMS)
• Internal toll fraud protection by class of
services
• Definition of PIN codes for business or
personal call
• Restricted access for transfer/forwarding
barring categories
• Secure access to direct inward system access
(DISA) function
Alarm
Alarm
Alarm
Alarm
filtering, actions on alarms
list with colors according to severity
real-time notification
statistics
Topology
• Topology maps updated in real time with
the alarms
• Drill down from the network view to the
faulty board
LDAP corporate directory
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•
•
•
Automatic update with OmniPCX Enterprise
Import/export in LDIFF
Access through standard LDAP v3 clients
Web directory with search and click-to-call
Call accounting
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•
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•
•
Organization map
Time-based cost calculation
Carrier cost simulation
Call tracking
Predefined/customizable graphical reports
Performance
• Traffic analysis per: trunk, bundle,
attendant/attendant group, on-site wireless
installation, DDI number, group of users
VoIP Performance
• Reports by IP domains and OmniPCX IP
equipment (IP phones, boards)
• Reports on volumes and quality of service
Common reporting services
• Multiple graphical report formats (CSV, HTML,
PDF, XML)
• Hitlist, summary and detailed reports
• Reports distribution by email
Alcatel-Lucent OmniPCX Enterprise Communication Server
9
Racks
• Standard IBM eServer xSeries 306 Mabolas
• 1 dual-core Conroe processor; 1066 MHz FSB
• 4 DIMM slots – 8 GB max, DDR II memory
667 MHz
• Up to 2 HS SAS (3.5 or 2.5) or SATA HDD
• Up to 2 Simple Swap SATA HDD
• SAS HW RAID (LSI chipset – RAID 0,1)
• Dual Gigabit Ethernet
• Depth: 22 in. (558.8 mm)
• Height: 1.75 in. (44.45 mm)
• Width: 19 in. (482.6 mm)
Standard IBM eServer Blade Center HS20
(800 MHz)
• Dual Intel Xeon EM64T 3.2 GHz/3.4 GHz/
3.6 GHz with 800 MHz Front Side Bus
• 14 blades per chassis (30 mm blade width)
• 2 Gb Ethernet ports standard
• 4 DIMM slots
• Up to (2) 73 GB SFF SCSI with RAID 1 stand
• Depth: 28 in. (711.2 mm)
• Height: 12 in. (304.2 mm)
• Width: 17.5 in. (444 mm)
Standard HP ProLiant DL320 G5
• Pentium D dual-core processor with 2 MB
(2 x 1 MB) of L2 cache
• Processor core speeds up to 3.20 GHz
• 800 MHz front side bus
• Up to 8 GB of DDR2 (next-generation evolution
of DDR memory technology) PC2-4200 memory
• Pluggable 3.5 in. SAS/SATA hard drive bays
• Depth: 24 in. (609.6 mm)
• Height: 1.7 in. (43.2 mm)
• Width: 16.8 in. (426.2 mm)
• Weight: 27 lb (12.27 kg)
Alcatel-Lucent OmniPCX Enterprise RM1
(19 in. rack)
• 3 modular slots (stackable up to 3 with RM3)
• Takes optimized hardware modules (or/and
e-CS communication server)
• Depth: 15.75 in. (400 mm)
• Height: 2.60 in. (66 mm)
• Width: 17.40 in. (442 mm)
• Weight: 22 lb (10 kg)
Alcatel-Lucent OmniPCX Enterprise M2 (cabinet)
•
•
•
•
•
1 ACT 28 or 2 ACT 14
Depth: 10.04 in. (255 mm)
Height: 29.13 in. (740 mm)
Width: 22.44 in. (570 mm)
Weight: 154.32 lb (70 kg)
Alcatel-Lucent OmniPCX Enterprise AC 14
in data rack format (19 in. rack)
•
•
•
•
•
•
48 V power supply and battery backup
1 ACT 14
Depth: 15.09 in. (383.4 mm)
Height: 10.41 in. (264.4 mm)
Width: 19.15 in. (486.3 mm)
Weight: 66.14 lb (30 kg)
10
Alcatel-Lucent OmniPCX Enterprise Communication Server
Alcatel-Lucent OmniPCX Enterprise RM3
(19 in. rack)
• 9 modular slots (stackable up to 3 with RM1)
• Takes optimized hardware modules (or/and
e-CS communication server)
• Depth: 15.75 in. (400 mm)
• Height: 6.06 in. (154 mm)
• Width: 17.40 in. (442 mm)
• Weight: 38 lb (17 kg)
Alcatel-Lucent OmniPCX Enterprise M3
(cabinet)
•
•
•
•
•
2 ACT 28 or 2 ACT 14
Depth: 20.31 in. (516 mm)
Height: 59.05 in. (1500 mm)
Width: 22.4 in. (570 mm)
Weight: 242.5 lb (110 kg)
Alcatel-Lucent OmniPCX Enterprise ACT 28
in data rack format (19 in. rack)
•
•
•
•
•
•
48 V power supply and battery backup
1 ACT 28
Depth: 15.09 in. (383.4 mm)
Height: 20.87 in. (530 mm)
Width: 19.15 in. (486.3 mm)
Weight: 154.3 lb (70kg)
International Directives and Standards
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•
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•
EC Directives
94/9/EC: ATEX
1999/5/EC: R&TTE
1999/519/EC: SAR
2002/95/EC: ROHS
2002/96/E: WEEE
2004/108/EC: EMC
2005/32/EC: Ecodesign
2006/95/EC: LVD
Safety
• IEC 60950-1
• UL1950-1
SAR
• Cenelec EN50360
• Cenelec EN50385
• FCC 2.1093 and IEEE 1528
EMC
•
•
•
•
•
•
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•
IEC-CISPR22 Class B
Cenelec EN55022 Class B
FCC Part 15B
IEC-CISPR24
Cenelec EN55024
IEC-EN61000-3-2
ETSI-EN 301 489-06: DECT
ETSI-EN 301 489-17: Bluetooth and WLAN
Radio
•
•
•
•
ETSI EN 300 328-2: 2.4 GHz
ETSI EN 301 893: 5 GHz
ETSI EN 301 406: DECT
FCC Part 15 Subpart C and D
EX Environment
•
•
•
•
Cenelec
Cenelec
Cenelec
Cenelec
EN
EN
EN
EN
50014
50018
50019
50020
Miscellaneous environments
• Cenelec EN 50121-4: Railway applications
• IEC 60945: Maritime
Environmental conditions
• ETSI – ETS 300 019 Part1-1: Storage
• ETSI – ETS 300 019 Part1-2: Transportation
• ETSI – ETS 300 019 Part1-3: In Use
Telecom
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•
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•
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ETSI EG 201 121
ETSI TBR 021
ETSI TBR 010
ETSI TBR 022
ETSI TBR 003
ETSI TBR 033
ETSI TBR 004
ETSI TBR 034
ETSI TBR 008
ETSI TBR 038
ITU-T H.323
FCC Part 68
Canada CS03
Over voltage and over currents
• ITU-T K.21
• ITU-T K.22
Application partner interfaces
(AAPP program)
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•
XML Web Services
CSTA
TSAPI Premium Server
TAPI Premium Server
DR-Link
Info Center
RTI
WMI
Alcatel-Lucent Hospitality Link
CDR
VPS
OmniVista 4760 Tickets Collector
OmniVista 4760 VoIP Performance Tickets
Collector
• SIP
• QSIG
• Paging Interface
CONCLUSION
Alcatel-Lucent is committed to helping
large enterprises optimize their networks
and services, generate new business,
and further their competitive advantage.
Alcatel-Lucent is a global provider of
corporate communication products and
solutions. As such, our customers can
choose to benefit from simplified onestop shopping, rather than having to buy
multiple products from various providers
or vendors. Furthermore, we have prepared
pre-bundled solutions that carefully
correspond to enterprise business user
profiles, so that large enterprises can
quickly and easily select solutions that
are relevant to their users. Finally, our
solutions are specifically tailored for
individual organizations. In this way,
companies can remain at the cutting
edge of technology with tools that evolve
and grow to match their changing needs
and business demands.
In addition to corporate solutions,
Alcatel-Lucent has developed a whole
range of services that are complemented
by our business partners’ offers. We are
committed to helping large enterprises
successfully implement new services,
rapidly improve business processes,
and achieve predictable and fast ROI.
FOR MORE INFORMATION
For more information about the Alcatel-Lucent OmniPCX Enterprise,
please visit http://www.alcatel-lucent.com/
Alcatel-Lucent OmniPCX Enterprise Communication Server
11
www.alcatel-lucent.com
Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are trademarks of Alcatel-Lucent. All other
trademarks are the property of their respective owners. Alcatel-Lucent assumes no responsibility for
the accuracy of the information presented, which is subject to change without notice.
© 2007 Alcatel-Lucent. All rights reserved. ENT2913070913 (10)
www.alcatel-lucent.com
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