Dimplex | 6904411000 | Owner`s manual | Dimplex 6904411000 Owner`s manual

Owner’s Manual
Model
DF2690
6904411000
IMPORTANT SAFETY INFORMATION: Always read this manual first
before attempting to install or use this fireplace. For your safety, always
comply with all warnings and safety instructions contained in this manual
to prevent personal injury or property damage.
To view the full line of Dimplex products, please visit
www.dimplex.com
7208680200R07
Table of Contents
Welcome & Congratulations. . . . . . . . . . . . . . . . . 3
Important Instructions. . . . . . . . . . . . . . . 4
Quick Reference Guide. . . . . . . . . . . . . . . . . . . . . 7
Site Selection and Preparation . . . . . . . . . . . . . . . 7
Fireplace Installation . . . . . . . . . . . . . . . . . . . . . . 8
Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Maintenance. . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Replacement Parts . . . . . . . . . . . . . . . . . . . . . . . 21
Always use a qualified technician
or service agency to repair
this fireplace.
! NOTE: Procedures and
techniques that are considered
important enough to emphasize.
CAUTION: Procedures and
techniques which, if not carefully
followed, will result in damage to
the equipment.
Warning: Procedures
and techniques which, if not
carefully followed, will expose
the user to the risk of fire,
serious injury, or death.
2
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Welcome & Congratulations
Thank you and congratulations for choosing to purchase an electric
fireplace from Dimplex, the world leader in electric fireplaces.
Please carefully read and save these instructions.
CAUTION: Read all instructions and warnings carefully before
starting installation. Failure to follow these instructions may result in a
possible electric shock, fire hazard and will void the warranty.
Please record your model and serial numbers below for future
reference: model and serial numbers can be found on the Model and
Serial Number Label of your fireplace.
Model Number
Serial Number
NO NEED TO RETURN TO THE STORE
Questions with operation or assembly? Require Parts Information?
Product Under Manufacturer’s Warranty?
Contact us at:
OR
 www.dimplex.com/customer_support
For Troubleshooting and Technical Support
 Toll-Free 1-888-DIMPLEX (1-888-346-7539)
Monday to Friday 8:00 a.m. to 4:30 p.m. EST
Please have your model number and product serial number ready. (See above)
3
Important Instructions
When using electrical appliances,
basic precautions should always
be followed to reduce the risk of
fire, electric shock, and injury to
persons, including the following:
① Read all instructions before
using this appliance.
② The heater is hot when in use.
To avoid burns, do not let bare
skin touch hot surfaces. The trim
around the heater outlet becomes
hot during heater operation.
Keep combustible materials, such
as furniture, pillows, bedding,
papers, clothes, and curtains at
least 3 feet (0.9m) from the front
of the unit.
③ Extreme caution is necessary
when any heater is used by or
near children or invalids and
whenever the unit is left operating
and unattended.
④ Young children should be
supervised to ensure that they do
not play with the appliance.
⑦ Always unplug the fireplace
when not in use.
⑧ If the supply cord is damaged,
it must be replaced by the
manufacturer, or its service agent,
or a qualified person in order to
avoid a hazard.
⑨ Do not operate any unit with
a damaged cord or plug, or if the
heater has malfunctioned, or if
the fireplace has been dropped or
damaged in any manner. Return
heater to authorized service facility
for examination, electrical or
mechanical adjustment or repair.
⑩ Do not use outdoors.
⑪ Never locate fireplace where
it may fall into a bathtub or other
water container.
⑫ Do not install the fireplace
directly on carpet or a similar
surface which may restrict air
circulation beneath the unit.
⑤ The appliance is not intended
for use by young children
or infirmed persons without
supervision.
⑬ Do not run the cord under
carpeting. Do not cover cord with
throw rugs, runners or the like.
Arrange cord away from traffic
area and where it will not be
tripped over.
⑥ The appliance must be
positioned so that the plug is
accessible.
⑭ Do not locate the heater
immediately below a fixed socketoutlet.
4
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Important Instructions
⑮ To disconnect the unit, turn the
controls off, then remove the plug
from the outlet.
⑯ Do not insert or allow foreign
objects to enter any ventilation
or exhaust opening as this may
cause an electric shock or fire, or
damage to the heater.
⑰ To prevent a possible fire, do
not block air intake or exhaust
in any manner. Do not use on
soft surfaces, like a bed, where
openings may become blocked.
⑱ All electrical heaters have
hot and arcing or sparking parts
inside. Do not use in areas where
gasoline, paint, or flammable
liquids are used or stored or
where the unit will be exposed to
flammable vapors.
⑲ Do not modify the fireplace. Use
it only as described in this manual.
Any other use not recommended
by the manufacturer may cause
fire, electric shock or injury to
persons.
⑳ Avoid the use of an extension
cord. Extension cords may
overheat and cause a risk of fire.
If you must use an extension cord,
the cord shall be No. 14 AWG
minimum size and rated not less
then 1875 Watts.
㉑ Do not burn wood or other
materials in the fireplace.
㉒ Do not strike the fireplace glass.
㉓ Always use a certified
electrician should new circuits or
outlets be required.
㉔ Always use properly grounded,
fused and polarized outlets.
㉕ Disconnect all power supply
before performing any cleaning,
maintenance or relocation of the
unit.
㉖ When transporting or storing the
unit and cord, keep in a dry place,
free from excessive vibration and
store so as to avoid damage.
CAUTION
RISK OF ELECTRIC SHOCK
DO NOT OPEN
NO USER-SERVICEABLE PARTS INSIDE
SAVE THESE Instructions
5
Important Instructions
! NOTE: This equipment has been
tested and found to comply with
the limits for Class B digital device,
pursuant to part 15 of the FCC
Rules. These limits are designed to
provide reasonable protection against
harmful interference in a residential
installation. This equipment
generates, uses and can radiate
radio frequency energy and, if not
installed and used in accordance with
the instructions, may cause harmful
interference to radio communications.
However, there is no guarantee
that interference will not occur in a
particular installation. If his equipment
does cause harmful interference to
radio or television reception, which
can be determined by turning the
equipment off and on, the user is
encouraged to try to correct the
interference by one or more of the
following measures:
• Reorient or relocate the receiving
antenna.
• Increase the separation between
the equipment and the receiver.
• Connect the equipment into an
outlet on a circuit different from
that to which the receiver is
connected.
• Consult the dealer or an
experienced radio/TV technician
for help.
This device complies with Part 15 of
the FCC Rules. Operation is subject
to the following two conditions:
(1) this device may not cause
interference and (2) this device must
accept any interference received,
including interference that may cause
undesired operation.
6
WARNING: Remote control
contains small batteries. Keep away
from children. If swallowed, seek
medical attention immediately.
WARNING: Do not install battery
backwards, charge, put in fire or mix
with used or other battery types - may
explode or leak causing injury.
WARNING: Changes or
modifications not expressly
approved by the party responsible
for compliance could void user's
authority to operate the equipment.
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Quick Reference Guide
1. Prior to the first use of the
fireplace verify the following:
• Are the circuit breakers for
the socket the unit uses
on?
• Are the light bulbs in your
fireplace loose? (to check,
follow the instructions for
replacing the light bulbs
under the Maintenance
section of this manual)
2. The heater on your fireplace
may emit a slight, harmless
odor when first used. This
odor is a normal condition
caused by the initial heating
of internal heater parts and
will not occur again.
3. The information regarding the
model of your fireplace can
be found on the rating plate.
Site Selection and Preparation
WARNING: Ensure the power
cord is not installed so that it is
pinched or against any sharp
edges and ensure that the power
cord is stored or secured to avoid
tripping or snagging to reduce the
risk of fire, electric shock or injury
to persons.
Electrical outlet wiring must
comply with local building codes
and other applicable regulations
to reduce the risk of fire, electric
shock and injury to persons.
Do not attempt to wire your
own new outlets or circuits. To
reduce the risk of fire, electric
shock or injury to persons, always
use a licensed electrician.
This section provides instructions
for selecting a location and
preparing the site to install the
fireplace into your Dimplex mantel
surround.
1. Select a suitable location that
is not susceptible to moisture
and is away from drapes,
furniture and high traffic.
2. For ease of electrical hook
up you may wish to locate
the fireplace near an existing
outlet (refer to NOTE 1).
3. Store the fireplace in a safe
dry and dust free location.
CAUTION: Clearance for
air circulation beneath the
fireplace is provided by two
7
Site Selection and Preparation
spacers. Do not install the
fireplace insert directly on
carpet or similar surfaces
which may restrict air
circulation. If installing the
fireplace in a carpeted area,
place a one-piece, solid flat
surface under the fireplace.
Ensure that all feet rest
securely on this surface.
Figure 1
! NOTE: The dimensions of the
fireplace with the trim are 27 ⅜"
(695 mm) wide X 23 ½" (596 mm)
high X 8 3/4" (222 mm) deep.
Dimensions without trim are
26 ¼" (663 mm) wide X 22 ⅞"
(580 mm) high X 8 ¾" (222 mm)
deep. The fireplace does not
require any additional venting
(Figure 1).
27 ⅜”
(695 mm)
22 ⅞”
(580 mm)
26 ¼”
(663 mm)
23 ½”
(596 mm)
8 ¾”
(222 mm)
Fireplace Installation
Fireplace Assembly
Depending on the unit, the
front glass will come packaged
separately or installed in the
firebox.
1. Remove fireplace and glass
(if not already installed)
carefully from the carton,
discard the plastic bag and
foam packaging.
8
2. Remove the right hand side
trim by removing four (4)
Phillips screws at the side of
the fireplace. (Figure 3)
3. Remove the front glass, if
necessary
4. Remove the foam block from
within the fireplace (Figure 2).
5. Using side cutters or scissors,
cut and remove the two (2)
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Fireplace Installation
Figure 2
Figure 3
Foam
Block
Front
Glass
Trim
Cable
Ties
cable ties as shown in Figure
2 and remove the cardboard
that protects the log set.
6. Place the Front Glass onto
the track of the fireplace
(Figure 3) and slide it along
the front until it reaches the
far left of the unit.
7. Re-attach the right hand
trim piece using the four (4)
Philips screws from step 4.
Fireplace Installation
Install the fireplace assembly
into the mantel (refer to mantel
assembly instructions).
! NOTE 1: A 15 Amp, 120
Volt circuit is required. A
dedicated circuit is preferred
Track
but not essential in all cases.
A dedicated circuit will be
required if after installation
the circuit breaker trips or
fuse blows on a regular basis
when the heater is operating.
Additional appliances on the
same circuit may exceed the
current rating of the circuit
breaker.
CAUTION: Clearance for
air circulation beneath the
fireplace insert is provided by
two spacers. Do not install
the fireplace insert directly
on carpet or similar surfaces
which may restrict air
circulation. If installing the
fireplace in a carpeted area,
place a one-piece, solid, flat
9
Fireplace Installation
surface under the fireplace
Figure 4
insert. Ensure that all three of
the insert’s feet rest securely
on this surface.
! IMPORTANT: If not using a
Dimplex mantel, the fireplace
must be installed in an
enclosure with the following
MINIMUM dimensions
(Figure 4).
New Wall Construction
9”
23⅛”
(587mm)
26 ¾”
(679 mm)
1. Select a suitable location
(229 mm)
that is not susceptible to
Plug the unit into a 15 Amp, 120
moisture and is away from
Volt outlet. If the cord does not
drapes, furniture and high
reach, you may use an extension
traffic.
cord rated for a minimum of
2. Place the fireplace in the
1875 Watts.
desired location to see how it
Existing Fireplace
will look in the room.
1. Seal all drafts and vents
3. Mark the desired location on
with a non-fibrous insulation
the floor.
material to prevent any
4. Use studs to frame an
chimney debris from falling
opening of 26 ¾" (679 mm)
onto the fireplace. Do
wide X 23 ⅛" (587 mm) high
not install into an existing
X 9" (229 mm) deep.
fireplace that is prone to
Option #1: The power cord can
dampness.
be run from behind the trim and
2.
Cap the top of the chimney
along the wall to an outlet near
flue to prevent rain from
the fireplace.
entering.
Option #2: A new outlet can
3. Plan your electric power
be installed inside the framing
supply.
construction.
4. The power cord can run along
10 www.dimplex.com
Fireplace Installation
the front of the hearth to an
outlet near the fireplace.
For Bathroom Use
If this unit is installed in a
bathroom it must be protected
by a GFI receptacle or circuit.
If receptacle is used it must be
readily accessible. To prevent
electrical shock this unit is an
electrical appliance that is not
watertight and must be installed
as to prevent water from entering
unit. This must be installed away
from showers, tubs, etc. Never
locate fireplace where it may
fall into a bathtub or other water
container. High temperatures
may be generated under certain
abnormal conditions. Do not
partially or fully cover or obstruct
the front of this heater.
11
Operation
Figure 5
A
B
C
To access the controls, flip open
the control panel cover towards
the bottom of the fireplace.
(Figure 5)
A. On/Off Switch
The On/Off Switch supplies power
to all fireplace functions (Heater/
Flame).
B. Flame Action Control
Turn the Flame Action Control
knob to adjust the flame speed to
the desired level.
C. Interior Light Control
Turn the Interior Light Control
knob to increase or decrease the
brightness of the upper lights.
D. Thermostat Control
To adjust the temperature to
your individual requirements,
turn the thermostat control
clockwise all the way to turn
on the heater. When the room
12 D
E
F
reaches the desired temperature,
turn the thermostat knob counter
clockwise until you hear a click.
Leave thermostat in this position
to maintain the room temperature
at this setting. For additional heat,
turn clockwise until you hear the
click again and the heater will turn
on.
E. LED Indicators
Indicates the current function of
the fireplace.
! NOTE: When the firebox is
changing from Low heat to High
heat the speed of the fan does
not change just the amount of
heat being emitted.
F. 3-Position Switch
Pressing the switch up "I" toggles
sequentially through the three
levels of the fireplace.
Level 1: The flame effect is turned
on and the first red indicator light
flashes momentarily.
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Operation
Level 2: The flame effect remains
on, the heater is activated to the
low heat setting, and the first and
second red indicator lights flash
momentarily.
Level 3: The flame effect remains
on, the heater is set to the high
heat setting, and all three red
indicators flash momentarily.
Pressing the switch down "II" will
turn the unit Off.
! NOTE: The heater may emit
a slight, harmless odor when
first used. This odor is a normal
condition caused by initial heating
of internal heater parts and will
not occur again.
Resetting the Temperature
Cutoff Switch
Should the heater overheat, an
automatic cut out will turn the
fireplace off and it will not come
back on without being reset. It
can be reset by switching the On/
Off Switch to Off and waiting five
(5) minutes before switching the
unit back on.
If operating the unit with a remote
control, the remote may require
re-initializing after turning the
power off.
CAUTION: If you need
to continuously reset the
heater, unplug the unit and
call Dimplex North America
Limited at 1-888-346-7539 for
technical support. Please have
your model and serial number
ready when calling.
Remote Control
The fireplace is supplied with a
radio frequency remote control.
This remote control has a range
of approximately 50 feet (15.25
m), it does not have to be pointed
at the fireplace and can pass
through most obstacles (including
walls). It is supplied with one
of hundreds of independent
frequencies to prevent
interference with other units.
Figure 6
ON
Button
OFF
Button
Battery
Battery
Cover
13
Operation
! NOTE: Before attempting any
operation with the remote control,
pull the plastic insulator strip out
from between the remote casing
and battery cover.
Remote Control Initialization/
Reprogramming
This procedure is required every
time there is a loss of power to
the remote control in the fireplace.
(i.e. power failure, breaker
tripped, On/Off switch is turned
off.)
1. Ensure that power is supplied
through main service panel.
2. Locate manual controls.
3. Activate On/Off switch.
(Figure 5A)
4. Press and hold the 3-Position
Switch in the “I” position for
5-10 seconds until the second
indicator light begins to flash.
(Figure 5E)
5. Press the ON button located
on the remote control. (Figure
6)
This will synchronize the remote
control and receiver.
“ON” button on the remote control
is pressed. The fireplace can be
turned off at any point by pressing
the “OFF” button on the remote
control.
Battery Replacement (Figure 6)
To replace battery:
1. Slide battery cover open on
the remote control.
2. Install one 12-volt (A23)
battery in the battery holder.
3. Close the battery cover.
Battery must be recycled
or disposed of properly.
Check with your Local
Authority or Retailer for recycling
advice in your area.
Remote Control Usage
The remote control operates the
fireplace levels sequentially. The
level is increased every time the
14 www.dimplex.com
Maintenance
WARNING: Disconnect the
power before attempting any
maintenance or cleaning to
reduce the risk of fire, electric
shock or damage to persons.
reduce the number of times you
need to open the unit to replace
light bulbs. Care must be taken
when removing the log set as the
log set contains LED’s and wires.
Light Bulb Replacement
Lower Light Bulb Requirements
Quantity of three (3) clear
chandelier or candelabra bulbs
with an E-12 (small) socket base,
60 Watt rating. Example: GE
60BC or Philips 60 CTC.
Do not exceed 60 Watts per
bulb.
To access the lower light bulb
area:
1. Slide fireplace out of mantel.
2. Lay unit on it’s back for safe
removal of front glass.
3. Remove four (4) Phillips
screws from the right side of
trim.
4. Slide glass to right side of
Allow at least five (5) minutes
for the light bulbs to cool before
touching them to avoid accidental
burning of the skin. The light
bulbs need to be replaced when
you notice a dark section of
the flame or when the clarity
and detail of the log ember bed
exterior reduces. There are three
(3) bulbs under the log set, which
generate the flames and embers,
and two (2) bulbs above the log
that illuminate the log exterior.
Helpful Hints: It is a good idea to
replace all light bulbs at one time
if they are close to the end of their
rated life. Group replacement will
Figure 7
Lower
Bulbs
Log set
Figure 8
Upper
Bulbs
Trim
Front
Glass
Log
Ember bed
Back
Ledge
Rear
Tab
Side Section
Front
Edge
15
Maintenance
fireplace to remove (Figure
7).
5. Pull the front edge of the
plastic ember bed or plastic
grate up and forward until the
rear tab releases from the
ledge located at the bottom
of the partially reflective glass
(Figure 8).
6. Remove flicker rod by sliding
flicker rod to the left away
from the flicker motor and
lifting out.
7. Remove light bracket for
easier access to light bulbs.
! IMPORTANT: Only handle the
log set by the ember bed.
! NOTE: Log set fits tightly
into firebox, some force may be
necessary to remove.
8. Set log set in front of
fireplace.
9. Unscrew bulbs counter
clockwise.
10. Insert new bulbs.
11. Replace the log set by
inserting the front edge of the
fireplace and push down on
the rear edge of the ember
bed until it snaps into place
(Figure 8).
12. Lay unit on it’s back and slide
16 front glass back into position
and attach trim.
! NOTE: Ensure the log set is
installed tightly under the back
ledge to prevent light leakage.
Upper Light Bulb Requirements
Quantity of two (2) clear
chandelier or candelabra bulbs
with an E-12 (small) socket base,
15 Watt rating.
Do not exceed 15 Watts per
bulb.
To access the upper light bulb
area:
1. Slide fireplace out of mantel.
2. Lay unit on it’s back for safe
removal of front glass.
3. Remove four (4) Phillips
screws from right side of trim.
4. Remove trim.
5. Slide glass to the right side of
the fireplace to remove.
6. Upper bulbs located in the
upper left and upper right
corners of fireplace.
7. Remove upper light block
by removing the four (4)
mounting screws.
8. Unscrew bulbs counter
clockwise.
9. Insert new bulbs.
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Maintenance
10. Re-install upper light bracket.
11. Lay unit on it’s back slide
front glass back into position
and attach trim.
Glass Cleaning
The glass is cleaned in the factory
during the assembly operation.
During shipment, installation,
handling, etc., the glass may
collect dust particles; these can
be removed by dusting lightly with
a clean dry cloth.
To remove fingerprints or other
marks, the glass can be cleaned
with a damp cloth. To prevent
scratching, do not use abrasive
cleaners or spray liquids on the
any surface.
Fireplace Surface Cleaning
Use a cloth dampened with
warm water only to clean painted
surfaces of the electric fireplace.
Do not use abrasive cleaners.
Warranty
Products to which this limited warranty
applies
This limited warranty applies to your newly
purchased Dimplex electric fireplace. This
limited warranty applies only to purchases
made in any province of Canada except
for Yukon Territory, Nunavut, or Northwest
Territories or in any of the 50 States of
the USA (and the District of Columbia)
except for Hawaii and Alaska. This limited
warranty applies to the original purchaser
of the product only and is not transferable.
Products excluded from this limited
warranty
Light bulbs are not covered by this limited
warranty and are the sole responsibility of
the owner/purchaser. Products purchased
in Yukon Territory, Nunavut, Northwest
Territories, Hawaii, or Alaska are not
covered by this limited warranty. Products
purchased in these States, provinces, or
territories are sold AS IS without warranty
or condition of any kind (including, without
limitation, any implied warranties or
conditions of merchantability or fitness for
a particular purpose) and the entire risk of
as to the quality and performance of the
products is with the purchaser, and in the
event of a defect the purchaser assumes
the entire cost of all necessary servicing
or repair.
What this limited warranty covers and for
how long
Products, other than fireplace surrounds
(mantels) and trims, covered by this
limited warranty have been tested and
inspected prior to shipment. Subject to
the provisions of this warranty, Dimplex
warrants such products to be free from
defects in material and workmanship for
a period of 2 years from the date of the
first purchase of such products as follows:
(a) a repair or replacement warranty on
defective products or parts, including
17
Warranty
in-home services, for the first year
following the date of first purchase; and (b)
thereafter, a replacement of parts warranty
on defective products and parts (with no
in-home services) for the 1 year period
commencing on the first anniversary of
first purchase and ending on the second
anniversary of the date of first purchase.
Dimplex Technical Service by contacting
Dimplex at 1-888-DIMPLEX (1-888346-7539), or 1367 Industrial Road,
Cambridge Ontario, Canada N1R 7G8.
Please have proof of purchase, catalogue/
model and serial numbers available when
calling. Limited warranty service requires a
proof of purchase of the product.
Dimplex fireplace surrounds (mantels)
and trims covered by this limited warranty
have been tested and inspected prior to
shipment and, subject to the provisions
of this warranty, Dimplex warrants such
products to be free from defects in
material and workmanship for a period of
1 year from the date of first purchase of
such products. Warranty services do not
include in-home services.
What Dimplex will do in the event of a
defect
The limited 2 year warranty period for
products other than fireplace surrounds
(mantels) and trims and the limited 1 year
warranty period for fireplace surrounds
(mantels) and trims also applies to any
implied warranties that may exist under
applicable law. Some jurisdictions do not
allow limitations on how long an implied
warranty lasts, so the above limitation may
not apply to the purchaser.
What this limited warranty does not cover
This limited warranty does not apply to
products that have been repaired (except
by Dimplex or its authorized service
representatives) or otherwise altered. This
limited warranty does further not apply
to defects resulting from misuse, abuse,
accident, neglect, incorrect installation,
improper maintenance or handling, or
operation with an incorrect power source.
What you must do to get service under
this limited warranty
Defects must be brought to the attention of
18 In the event a product or part covered
by this limited warranty is proven to be
defective in material or workmanship
during (i) the 2 year limited warranty
period for products other than fireplace
surrounds (mantels) and trims, and (ii)
the 1 year limited warranty period for
surrounds (mantels) and trims, you have
the following rights:
• Limited warranty service will be
performed solely by dealers or service
agents of Dimplex authorized to
provide limited warranty services.
• For products (other than surrounds
(mantels) and trims) for the period
ending at midnight on the first
anniversary of the date of first
purchase, Dimplex will in its sole
discretion either repair or replace
such defective product or part without
charge. If Dimplex is unable to repair
or replace such product or part,
or if repair or replacement is not
commercially practicable or cannot
be timely made, Dimplex may, in lieu
of repair or replacement, choose to
refund the purchase price for such
product or part. This limited warranty
entitles the purchaser to on-site or inhome warranty services. Accordingly,
Dimplex will be responsible for all
labour and transportation costs
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Warranty
associated with the repair or
replacement of the product or part
except as follows: (i) charges may
be levied for travel costs incurred to
travel to the purchaser’s site where the
product is located if the purchaser’s
site is beyond 30 miles (48 km) from
the closest service depot of Dimplex’s
dealer or service agent; and (ii)
the purchaser is solely responsible
for providing clear access to all
serviceable parts of the product.
• For products (other than surrounds
(mantels) and trims) for the period
commencing at 12:01 a.m. on the
day after the first anniversary of
the first purchase and ending at
midnight on the second anniversary
of the date of first purchase, this
limited warranty entitles the purchaser
to replacement parts only without
charge. If Dimplex is unable to replace
such part, or if replacement is not
commercially practicable or cannot
be timely made, Dimplex may, in lieu
of replacement, choose to refund the
purchase price for such part. The
purchaser shall not be entitled to
on-site or in-home warranty services.
The purchaser shall be responsible for
all expenses incurred for the removal
of the part and installation of the
replacement part including, without
limitation, all shipping costs and
transportation costs to and from the
authorized dealer’s or service agent’s
place of business and all labour
costs. Such costs shall not be the
responsibility of Dimplex.
• For surrounds (mantels) and trims
for the period ending at midnight
on the first anniversary of the
date of first purchase, Dimplex will
in its sole discretion either repair or
replace such defective surrounds
(mantels) and trims or part thereof
without charge. If Dimplex is unable
to repair or replace such product or
part, or if repair or replacement is not
commercially practicable or cannot
be timely made, Dimplex may, in lieu
of repair or replacement, choose to
refund the purchase price for such
product or part. The purchaser shall
not be entitled to on-site or in-house
services. The purchaser is responsible
for all expenses incurred for repair
or replacement of such product or
part including, without limitation, all
shipping costs and transportation
costs to and from the authorized
dealer’s or service agent’s business
and all labour costs. Such costs shall
not be the responsibility of Dimplex.
• On-site or in-home services not
provided under this warranty may be
performed at the purchaser’s specific
request and expense at Dimplex’s
then-current rates for such services.
What Dimplex and its dealers and service
agents are also not responsible for:
IN NO EVENT WILL DIMPLEX, OR ITS
DIRECTORS, OFFICERS, OR AGENTS,
BE LIABLE TO THE PURCHASER OR
ANY THIRD PARTY. WHETHER IN
CONTRACT, IN TORT, OR ON ANY
OTHER BASIS, FOR ANY INDIRECT,
SPECIAL, PUNITIVE, EXEMPLARY,
CONSEQUENTIAL, OR INCIDENTAL
LOSS, COST, OR DAMAGE ARISING
OUT OF OR IN CONNECTION WITH
THE SALE, MAINTENANCE, USE, OR
INABILITY TO USE THE PRODUCT,
EVEN IF DIMPLEX OR ITS DIRECTORS,
19
Warranty
OFFICERS, OR AGENTS HAVE BEEN
ADVISED OF THE POSSIBILITY OF
SUCH LOSSES, COSTS OR DAMAGES,
OR IF SUCH LOSSES, COSTS, OR
DAMAGES ARE FORESEEABLE. IN
NO EVENT WILL DIMPLEX, OR ITS
OFFICERS, DIRECTORS, OR AGENTS
BE LIABLE FOR ANY DIRECT LOSSES,
COSTS, OR DAMAGES THAT EXCEED
THE PURCHASE PRICE OF THE
PRODUCT.
SOME JURISDICTIONS DO NOT ALLOW
THE EXCLUSION OR LIMITATION OF
INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE LIMITATION
OR EXCLUSION MAY NOT APPLY TO
THE PURCHASER.
How State and Provincial law apply
This limited warranty gives you specific
legal rights, and you may also have other
rights which vary from jurisdiction to
jurisdiction. The provisions of the United
Nations Convention on Contracts for
the Sale of Goods shall not apply to this
limited warranty or the sale of products
covered by this limited warranty.
20 www.dimplex.com
Replacement Parts
Log set. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Flicker Motor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Flicker Rod . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Heater Assembly (with Cutout) . . . . . . . . . . . . . . . . . . .
Thermostat . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
On/Off Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3-Position Switch. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Flame Action Control w Potentiometer . . . . . . . . . . . . .
Light Dimmer Control w Potentiometer. . . . . . . . . . . . .
Power Cord. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Single Lamp holder (Center Lower). . . . . . . . . . . . . . .
Double Lamp holder (Upper & Lower). . . . . . . . . . . . . .
Partially Reflective Glass. . . . . . . . . . . . . . . . . . . . . . . .
Front Glass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Control Knob. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Remote Control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Remote Control Receiver . . . . . . . . . . . . . . . . . . . . . . .
Terminal Block. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Trim Replacement Kit . . . . . . . . . . . . . . . . . . . . . . . . . .
0437960100RP
3000240200KIT
5901250100RP
2000330100RP
2300150100RP*
2800070700RP
2800070500RP
3000240500RP
3000250100RP
4100040200RP
2500150300RP
2500400300RP
5901210100RP
5901220100RP
8800000200RP
3000370600RP
3000430800RP
4000070100RP
9600260100RP
Dimplex North America Limited
1367 Industrial Road
Cambridge ON
Canada N1R 7G8
© 2012 Dimplex North America Limited
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