Installation Guide SAP® Workforce Performance Builder Producer

Installation Guide SAP® Workforce Performance Builder Producer
Installation Guide
SAP® Workforce Performance Builder
Producer
Target Audience
■ Administrators
Public
Document 25/04/2012
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Installation Guide: mySAP Producer
Contents
Introduction ......................................................................................8
Prerequisites ....................................................................................9
System Requirements ........................................................................... 9
Prerequisites for generating documents ............................................. 9
Installing the Producer ..................................................................10
Prerequisites ........................................................................................10
The installation .....................................................................................10
Upgrading an older version...........................................................12
Using existing Workareas ................................................................... 12
Using different versions of the Producer in parallel ........................ 12
Automatic Update ................................................................................13
Uninstalling the Producer..............................................................15
Setting up a Workarea ...................................................................16
Operating system settings ............................................................17
Windows XP ..........................................................................................17
Windows Vista ......................................................................................18
Windows 7 ............................................................................................18
Font smoothing (anti-aliasing)............................................................ 19
Recording and Editing ...................................................................20
Recording under Windows Vista and 7.............................................. 20
Windows Automation API for Windows XP and Vista ...................... 20
Editing highlights .................................................................................20
Browser settings ............................................................................21
System requirements...........................................................................21
Internet Explorer settings.................................................................... 21
The Internet Explorer's zone model .......................................................... 22
Settings for Mozilla Firefox ................................................................. 23
Safari settings ......................................................................................24
Settings for the SAP client ............................................................25
Requirements .......................................................................................25
Settings .................................................................................................25
Settings up to SAP GUI 7.1........................................................................ 25
Settings as of SAP GUI 7.2 and higher ..................................................... 27
Settings for modal dialogs ........................................................................ 28
Font settings ............................................................................................... 28
Working with the Producer under Citrix .......................................29
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Installation on the Citrix terminal server ........................................... 29
Seamless and load-balancing special attributes .............................. 30
Functional test for seamless transmission.............................................. 30
Setting up an author environment...................................................... 30
The Central Workarea ....................................................................32
Creating a Central Workarea ............................................................... 32
Integrating resources ....................................................................34
Technical Support ..........................................................................35
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Installation Guide: mySAP Producer
Introduction
This installation manual will provide you administrative support in using the SAP Workforce Performance
Builder Producer as well as the applications required for creating and playing learning content. Various
prerequisites need to be complied with when installing the Producer and when recording and playing
lessons and specific settings applied.
Once the installation has been completed and the appropriate settings applied, work can begin immediately
on producing learning content in the Producer.
Should you require help with the installation or the applicable settings, please contact SAP support, which is
available to assist you with any questions. You will find the necessary information and contact data in the
"Technical support" section of this manual.
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Prerequisites
The following prerequisites apply when working with the Producer.
System Requirements
In order to successfully install and use Producer, your computer must fulfill the following requirements:
Type
Specifications
Operating system
Windows XP (at least Service Pack 3), Vista and Windows 7
64 & 32 bit version
Processor
Pentium IV, at least 1 GHz
Memory
A minimum of 1 GB
Hard drive
200 MB of free space
Browser
Internet Explorer 7.0 – 9.0
Soundcard
Any soundcard
For production of audio lessons and book pages
Microphone
Any microphone
For recording of audio
Scenario
Requirement
SAP Business Suite
SAP GUI Scripting activated
Windows XP and Vista
Windows Automation API
Java Applications
only for 32 bit version
Documentation Generation
MS Office (Word and PowerPoint) 2003 or higher
PDF Generation
MS Office 2007 und Plug-In Microsoft Save as PDF
MS Office 2010
Prerequisites for generating documents
Generating lesson documents in the Producer requires a standard, functioning Microsoft Office installation.
This needs to be the MS Office 2003 version or better to create documents in Word or PowerPoint format.
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Installation Guide: mySAP Producer
Installing the Producer
This section explains how to install the Producer and what you have to look out for in the process.
Prerequisites
The following prerequisites apply when installing the Producer:
•
To be able to install the Producer you require administrator rights for the PC on which the Producer
is to be installed.
•
You require a license to launch the Producer. You can obtain this from your SAP customer account
representative.
•
Before installing, close all browser window so as to avoid subsequent conflicts with Internet Explorer
when working with the Producer.
Please note that require sufficient rights for installing add-ons and browser bars. This is necessary as
the Producer installs and uses its own Browser Helper Object (BHO), the Extension.
The authors must also possess sufficient rights for using add-ons and browser bars in order to be
able to launch and use the BHO.
Note:
To install on a Citrix terminal server please refer to the chapter on working under Citrix.
The installation
To install Producer, perform the following steps:
1. The Producer is available in various language versions. To install, select the file in the appropriate
language version.
2. To open the installation program, double-click on the installation file program icon.
3. The installation program will guide you through all the steps for installing the Producer. Now follow
the instructions in the displayed dialog.
1. A welcome dialog with the Producer version will be displayed. Click on the Next button.
2. Read the license agreement and accept it. Click on the Next button.
3. Select the installation folder. This will be proposed to you by the Producer in
C:/programs/SAP.
The Browse ... button allows you to change the installation location. A dialog will open allowing
you to select a different folder.
4. Initiate the installation process by clicking on the Install button. The installation will now be
executed.
4. Once the Producer has been installed, you can close the installation program by clicking on the
Finish button.
If the launch SAP Producer setting is activated, the Producer will be opened when the dialog is
closed.
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In general use, you can launch the Producer by double-clicking on the Producer icon on the desktop or via
the start menu, from Programs -> SAP.
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Installation Guide: mySAP Producer
Upgrading an older version
Should you already have worked with an older version of the Producer, you should observe a number of
points before and after installing the new version. You need to do this as faults may otherwise occur.
Using existing Workareas
Each new version of Producer revises the resources available for a Workarea. The ability to use an existing
Workarea in a more up-to-date version of the Producer requires the following procedure:
Note:
Before updating a Workarea we recommend making a copy to which you can revert in the event of any
problems.
1. Open the latest Producer and if necessary select the desired Workarea from the Workarea -> Select
Workarea menu.
2. Once the Workarea has been selected, an advisory dialog box will appear alerting you to obsolete
resources. Confirm this with Ok.
3. Now update the Workarea. This is done from the Edit configuration... menu, which can be launched in
the Project Explorer from the Workarea -> Management menu.
4. A dialog box will open listing all of the standard installation resources. The resources to be updated
are selected and accompanied by the comment upgrade. Change the selection if so required. Click
on Ok to confirm the dialog.
Note:
Only the standard installation resources are offered and updated when updating a Workarea. Individually
produced resources are ignored. If need be please get in touch with Support for information on whether
your resources require updating.
5. In the next dialog, select the Overwrite existing option to replace the existing resources with the
updated resources. Again confirm the dialog by clicking on Ok.
6. The resources will then be imported into the Workarea. You will be able to view the progress in a
dialog. When importing has been completed, click on Ok to confirm the dialog.
The Workarea has now been updated and you can begin work creating and editing learning content. Once
you have updated a macro set's resources the dialog will first prompt you to reboot the Producer.
Using different versions of the Producer in parallel
Producer can be installed and used in parallel with an older installation of the Producer. But please note
that the Workareas used in the different versions are not mutually compatible and that separate Workareas
need to be created as a result.
In the event of you working with an older of the Producer you need to bear the following in mind before and
after installation so as to avoid faults and errors:
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Avoiding version conflicts
To avoid version conflicts in the event of a parallel installation, you should deactivate the older version's addons in Internet Explorer and activate the current version's add-ons. These bear the name Extension with the
corresponding version number.
You will find the required setting:
•
in Internet Explorer 7 - 9 under Tools -> Manage add-ons
Automatic Update
The Producer allows automatic resource updates to be set up. To this end, the resources to be updated can
be held centrally. This storage location will then appear in the Producer. When the Producer starts up, it
checks whether resources are available and then imports them into the Workarea.
Note:
Please note that when resources to be updated are administered centrally, users require appropriate
access rights to the storage location.
Defining the update function
You define the update function as follows:
1. Create a resources file *.dkp containing all the necessary resources to be updated. To do so, export
them from the Producer using the Export Archive function.
2. Now create update.xml. This identifies the resource files to be updated and the corresponding
Producer version. You will find the XML file structure below.
3. Set up a folder in your target directory, on a server, for example. File update.xml here along with all
the resource files to be updated.
4. Now specify the folder in the Central Configuration Dialog of the Producer to be updated under
Application -> Directories in the parameter Updates' path. To do so, go to Search for folder to select
the storage location.
Once the Producer has started the available resources will automatically be imported into the Workarea.
Individual resources can now continue being filed in the folder and will be imported automatically each time
the Producer starts.
Note:
Please ensure when using the update function that it overwrites any resources in the Workarea.
update.xml
The update.xml structure may appear as follows:
<?xml version="1.0" encoding="UTF-8"?>
<Update>
<Application name="Producer">
<AppVersion Minimum="7"/>
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Installation Guide: mySAP Producer
<Resource mandatory="true">ressource.dkp</Resource>
</Application>
</Update>
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Uninstalling the Producer
If you would like to uninstall the Producer, this is done from the Settings -> System control -> Software
menu:
1.
2.
3.
4.
A dialog will open listing all the programs on your PC. Select the Producer.
Click on the Remove button.
A dialog will open. Initiate the uninstallation process by clicking on the Yes button.
The Producer will be deleted from your PC. When uninstallation is complete you can close the
Software dialog.
Note:
When uninstalling the Producer only the program is deleted. The Workareas that were created are
retained for further use.
Alternatively you can also perform the uninstallation using the Producer.msi installation file from the
corresponding version of your Producer:
To do so, launch the installation program by double clicking on the installation file. Then click on Next. Select
the option Remove and confirm your selection by clicking on the Remove button. The Producer will now be
uninstalled.
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Installation Guide: mySAP Producer
Setting up a Workarea
When the Producer is first started, you will be asked to create a Workarea for your content. This is where all
resources and learning content specific files are held.
If you would like to set up a new Workarea, then select the Select Workarea... function in the Workarea
menu.
1. A Workarea selection dialog is opened after startup, offering a preset path for filing the folder.
This path is under:
•
Windows XP:
Documents and settings/User folder/SAP Workareas/Workarea
•
Windows Vista and Windows 7:
Users/User folders/SAP Workareas/ Workarea
Changing the name
If you would like to change the name of the Workarea, you can do so using the path data in the
Target directory. Replace the prescribed name with the new name.
Changing the base directory
1. To set a different directory as the base directory, click on the Select
button.
2. Designate the folder in the directory structure in which the Workarea is to be set up and click
on Create new folder. Give this a name of your choosing.
3. Then click on OK to confirm the dialog. The path for the Workarea folder is now displayed in
the dialog.
2. You will see the standard installation resources displayed in the window under the Target directory.
You can use this selection to define the resources to be used.
3. Click on Create to set up the Workarea. The required files are now copied into the target directory.
Once all the files have been copied into the corresponding working directory, you can confirm the conclusion
of the creation process by clicking on OK. The resources and Content group are now created within the tree
structure.
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Operating system settings
This section describes the system settings for Windows operating systems. These settings are necessary to
allow the Producer recorder function to identify Windows application objections without error.
If an existing setting does not match the required settings for the application profile, a dialog box will appear
to warn you when you start the recording. You can then cancel the recording and configure the required
settings.
The following sections details the required system settings for the operating system in question and explains
where to find the settings. Also note the system requirements for Producer.
Windows XP
On Windows XP you can change the interface view in Screen properties, which are available via Control
Panel -> Display or via the Context menu - > Properties when you right click the screen wallpaper.
Windows Design
You can specify the Windows design in the Appearance tab. Select the Windows XP Style option for
Windows and buttons along with the Blue (Standard) Color Scheme.
Color depth
In the Display settings tab select Highest (32bit) for Color quality.
Font smoothing
You must disable font smoothing. To do so, open the Effects dialog in Appearance and disable the option
Use the following method to smooth edges of screen fonts.
DPI setting
In the Settings tab you can press Advanced to access the display properties dialog. In the dialog set the DPI
setting in General to Normal size (96 DPI).
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Installation Guide: mySAP Producer
Windows Vista
You can define the correct settings for the Windows Vista operating system as follows:
Windows Design
On Windows Vista you can change the interface view in Appearance settings, which are available via Control
Panel -> Window color and appearance or via the Context menu - > Personalize when you right click the
screen wallpaper. Select Windows Vista Basic as the scheme.
Color depth
In the Display settings dialog Color dropdown select Highest (32bit). You can also access this setting via
Control panel -> Appearance and personalization -> Personalization -> Display settings.
Font smoothing
You must disable font smoothing. To do so, open Appearance Settings -> Effects and disable the Use the
following method to smooth edges of screen fonts option.
DPI setting
Use Personalize -> Adjust font size (DPI) to access the dialog for DPI scaling. In the dialog set the DPI
scaling to Default scale (96 DPI).
Windows 7
You can define the correct settings for the Windows 7 operating system as follows:
Windows Design
On Windows 7 you can change the interface view in Appearance settings, which are available via Control
Panel -> Appearance and Personalization -> Change the theme or via the Context menu - > Personalize
when you right click the screen wallpaper. Select Windows Vista Basic as the scheme.
Color depth
In the Display settings dialog Color dropdown select Highest (32bit). You can also access this setting via
Control panel -> Display -> Screen resolution.
DPI setting
Use Personalize -> Adjust font size (DPI) to access the dialog for DPI scaling. In the dialog set the DPI
scaling to Default scale (96 DPI).
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Font smoothing (anti-aliasing)
The edge smoothing function for screen fonts must be disabled. To disable this, open the ClearType text
optimization option under Start -> Control Panel -> Appearance and Personalization -> Adjust ClearType text
(Fonts).
ClearType text optimization
1. Disable the option Turn on ClearType.
2. Verify the native resolution for your monitor and click on Next.
3. The following four pages will provide you with examples of the font display. Select the best version to
meet your needs and click on Next.
4. In the last dialog box, click on Finish to confirm the changes.
How to disable font smoothing system-wide
In some cases, deactivating the ClearType may not be sufficient for achieving error-free graphic object
recognition. If this happens, you can disable the smoothing option for screen fonts system-wide. Please first
consult your SAP representative before deactivating this option on your own.
The option to disable is Smooth edges of screen fonts which is found under Control panel -> System and
Security -> System -> Advanced System Settings -> Settings (Performance).
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Installation Guide: mySAP Producer
Recording and Editing
According to your operating system, certain attitudes and practices for recording and processing of projects
considered.
Recording under Windows Vista and 7
Windows Vista and Windows 7 allows you to run an application as a user or administrator. This is done via
the command Launch as administrator in an application link's shortcut menu. To allow applications to be
recorded free from errors, you should ensure that the Producer and application to be recorded are called
with matching rights.
Windows Automation API for Windows XP and
Vista
Windows Automation API is used for object identification during recording and rerecording of Windows
applications with UI automation.. This is not available by default in Windows XP and Vista and thus has to be
installed as an update. You can download the update from the following Microsoft link:
http://support.microsoft.com/kb/971513/en-us
Editing highlights
In certain cases, it may possible that highlights for control elements are not properly displayed during the
recording or the rerecording and therefore cannot be edited. In such instances, it is recommended to activate
the option Show windows content while dragging, which is found under System Properties -> Advanced.
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Browser settings
A few changes are required to the security settings of the browser used so that the relevant browser works
perfectly with SAP products.
Note:
The attributes and settings for displaying and executing library, trainer and book reader are stored in
cookies. You should therefore activate cookies in your browser to ensure that applications are run free
from defects.
System requirements
The following requirements need to be complied with to ensure that the library, trainer and book reader
can be used without problem and that lessons can be successfully played back:
Browser
Version
Betriebssystem
Internet Explorer
7.0 – 9.0
Windows XP, Vista und Windows 7
Firefox
3.6, 8.0 – 10.0
Windows XP, Vista, Windows 7 und Mac OS X 10.5.x
Safari
4.0 – 5.1
Windows XP, Vista, Windows 7 und Mac OS X 10.5.x
Internet Explorer settings
To apply Internet Explorer settings, open Explorer and navigate to the Internet Options command in the
Tools menu.
The following settings are to be set to Activate in the security settings under Security -> Internet/Intranet ->
Customize level:
•
•
•
ActiveX controls and plug-ins
•
Binary and script behavior
•
Display video and animation on a webpage that does not use external media player
Miscellaneous
•
Allow META REFRESH
•
Allow script-initiated windows without size or position constraints
•
Allow websites to open windows without address or status bars
•
Launching programs and files in an IFRAME
•
Submit non-encrypted form data
Scripting
•
Active scripting
Advanced settings
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Installation Guide: mySAP Producer
The following setting is to be set to Activate under Advanced -> Browsing:
•
Enable third-party browser extensions
The following setting is to be set to Activate under Advanced -> Multimedia:
•
Play sounds in webpages
To play back lessons using the trainer locally or from CD, the following settings need to be set to Activate on
the Advanced tab in the Security area:
•
Permit running of active content in files on the local computer
•
Permit running of active content from CDs on the local computer
Popup blocker
The pop-up blocker needs to be deactivated to display lessons in the trainer. This option can be accessed
via the Tools -> Pop-up blocker menu.
Alternatively, you can input the corresponding URL in the pages that are enabled for pop-ups, in the Pop-up
blocker settings.
Printing the stop page
To print the stop page of the trainer correctly you have to allow the print of background elements. Activate
the option Print background colors and images which is to be find within the Advanced tab ancillary to the
point Printing.
Additional settings for Internet Explorer 9
To enjoy error-free playback of learning contents it is necessary to deactivate the Protected Mode.
The Internet Explorer's zone model
Security settings are divided into specific zones in Internet Explorer. Internet Explorer distinguishes between
four zones: Internet, Local Intranet, Trusted sites and Restricted sites. It is possible to configure the settings
in detail for the permitted actions within each zone. In corporate networks, it is generally the administrator
who configures these settings in accordance with the company policy. Otherwise, users may also define the
settings themselves.
A document is assigned to a specific zone based on two characteristics:
22
•
Path / URL for documents – The paths/URLs for documents can be configured in Internet Explorer for
each of the four zones (Internet, Local Intranet, Trusted sites and Restricted sites). All other
paths/URLs are automatically allocated to the zone Internet.
•
The file's source (when downloading via the Windows file system) - When a document is downloaded
from an external source, the zone that the file was in upon downloading is automatically allocated to
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the file. In this case, Internet Explorer’s security settings for the zone (ZoneID) detected in the file will
apply.
Attention:
To ensure that everything runs smoothly, it is recommended that you verify that the security zone settings
for the server as well as for the published lessons and the trainer on the end user's side allow the
lessons to be played back without any problems.
Settings for Mozilla Firefox
The following browser settings are required for trouble-free display in Mozilla Firefox.
Changes in the settings dialog
Select the Settings item in the Tools menu in the open browser. Now go to the Content item in the settings
dialog to see the required options.
•
Deactivate the setting Block pop-up windows.
•
Enable the use of JavaScript using the Activate JavaScript option.
•
Click on the Advanced button to open Advanced JavaScript settings. Activate the following options:
•
Position window before or after other windows
•
Hide status bar
•
Change status bar text
Settings using about:config
Additional browser configuration settings are available to you in Firefox. You can access these settings by
entering about:config in the address bar and confirming with Enter.
The following options are to be set to the value true:
•
dom.allow_scripts_to_close_windows
This setting allows the browser windows to be closed.
•
signed.applets.codebase_principal_support
This setting displays browser windows in fullscreen mode.
A setting can be activated by double-clicking on it. It is then displayed in bold text and the value true is set.
Note:
Because of the settings that have been activated, when starting the library or a lesson in the trainer you
will see a security message. Confirm this with Allow.
If necessary, activate the option Remember this decision so that the security message is not displayed
each time the library is started.
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Installation Guide: mySAP Producer
Note:
The default bubble audio effects in lessons and in the book reader actions are in WAV format. A
Windows Media Player plugin is required in order to be able to play back the files in Firefox.
You will find further information on the subject at:
https://addons.mozilla.org/en-US/firefox/browse/type:7
Firefox 3
When using Firefox 3, the following settings also have to be set to false using about:config:
•
dom.disable_window_open_feature.resizable
This setting prevents the size of an open browser window from being changed.
•
security.fileuri.strict_origin_policy
This setting allows links to be executed if an HTML page is launched from a local drive.
Printing the stop page
To print the stop page of the trainer correctly you have to allow the print of background elements. Activate
the setting Print background (Colors and Images) which is to be find within the page setup dialog under File > Page setup.
Safari settings
Specific browser settings are required for trouble-free display in Safari.
To do so, open the browser's settings dialog using the Edit -> Settings menu. In this menu, select the
Settings area and apply the following settings:
•
Activate JavaScript by selecting the Activate JavaScript option.
•
Deactivate the pop-up blocker by deselecting the Block pop-ups option.
•
Permit the use of cookies by activating the option Always or Only from websites that I visit.
Printing the stop page (OS X only)
To print the stop page of the trainer correctly you have to allow the print of background elements. Activate
the option Print background in print dialog.
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Settings for the SAP client
Requirements
The optimal object recognition requires the SAP system to have a version 7.1 SAP GUI or later.
SAP Netweaver and Windows 7
To use SAP NetWeaver with Windows 7, Version 7.2 or higher is necessary. This makes accurate object
identification possible while projects are being recorded (simulation and navigation) and when playing
navigations.
Settings
If lessons are to be recorded using the Producer via an SAP client, certain settings need to be applied if the
recording is to proceed without a hitch.
Settings up to SAP GUI 7.1
The following settings refer exclusively to the SAP ECC client and are to be applied in Customizing the local
layout
in the New design and Options menus.
Settings under New Design
•
•
In the General area:
•
For Active theme select theme as application profile will be used by you, i.e. Tradeshow for
using SAP ECC Tradeshow.
•
Under General set the value 100% for Font size.
In Color settings select exact the same theme as chosen in General.
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Installation Guide: mySAP Producer
Option settings
•
The tool tips are to be deactivated. To do so, select the setting None under Options -> Quick info.
•
History under Local data is to be switched off.
•
Deactivate option Activate multibyte functionality for... under Internationalization in area I18N.
•
To increase the controls' recognition accuracy during recording you should select the option Narrow
cursor under Cursor.
•
Under Scripting, script recognition during recording must be permitted. In this case, the Enable
Scripting option must be activated. This is necessary, as the objects in the ECC window will be more
easily recognized by means of the scripting interface.
Note:
Please note that graphical object recognition is not possible when scripting is active. For graphical object
recognition, additional requirements are necessary which are not standard for the Producer. Please
contact the SAP support team if you have any questions regarding this.
In order to avoid disruptions from SAP messages, the sub-points Notify When a Script Attaches to a
Running GUI and Notify When a Script Opens a Connection must be deactivated.
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Settings as of SAP GUI 7.2 and higher
As of SAP GUI 7.2, there are several differences in the settings when compared to previous versions.
The following settings can be defined from the option Customize Local Layout
.
Theme
Here you can select a theme for the corresponding application profile, such as SAP signature, tradeshow…
Font
It is recommended that you use the standard font settings, which can be found here: Visual Design -> Font
Settings.
Cursor
In order to improve the accuracy for recognizing control elements during recording sessions, the option
Narrow cursor should be activated. This option can be found in your SAP client under: Interaction Design ->
Visualization & Interaction -> Cursor Width.
Tooltip
Tooltips should be deactivated. To do so, go to: Notifications -> Tooltip Delay -> No Tooltip.
Scripting
Script recognition during a recording session can be activated under: Accessibility & Scripting -> Scripting ->
Enable Scripting. Scripting must be enabled so that the objects in the ECC window can be properly
recognized via the scripting interface from SAP.
The scripting must be activated on both the client and server side so that the object information can be
extracted. If the scripting is activated on both sides, a red/white symbol will appear in the bottom right-hand
corner.
Note:
Please note that graphical object recognition is not possible when scripting is active. For graphical object
recognition, additional requirements are necessary which are not standard for the Producer. Please
contact the SAP support team if you have any questions regarding this.
In order to prevent SAP notifications from interfering during a recording session, the options Notify when a
script attaches to SAP GUI and Notify when a script opens a connection must be deactivated.
History
The History option must be deactivated, which can be found under: Local Data -> History.
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Installation Guide: mySAP Producer
Settings for modal dialogs
For an optimal recognition of objects on modal dialogs the setting Dialog (modal) has to activate. The setting
is located on the tab F4 Help of the settings dialog that can open through the menu Help -> Settings.
Font settings
Position-based objects such as explanation bubbles, interactive surfaces and highlights are dependent on
the predefined font properties in SAP; having differing settings can change the layout of the interface. It is
important that the settings are the same when recording as well as when playing back the lesson (on users’
PCs) in order to ensure that the objects are displayed properly at all times.
In order to adjust the font in your SAP system, go to the font settings in your SAP GUI:
Font settings (up to SAP GUI 7.1)
The settings can be changed from the menu Options -> Font (I18N)...
If this menu entry is not enabled, you can activate the setting Activate Multi-Byte Functions under I18N.
Font settings (SAP GUI 7.2 and higher)
You can adjust the settings under Visual Design -> Font Settings.
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Working with the Producer under Citrix
Certain requirements and settings are necessary in order to be able to use the Producer in a Citrix environment to
ensure that lessons are successfully recorded.
In the following sections you will receive information on how to install the Producer and what you need to look out for in
the process.
Note:
The Producer should preferably be installed on the terminal server as, with local installation, recording
using the Citrix client is only possible with graphical object recognition.
The Citrix clients
So-called clients are required to access the Producer and the applications on the terminal server. Please
note:
•
Use a version 11.0 Citrix client or later. With older versions, there can be no guarantee that working
with the Producer will be trouble-free.
Installation on the Citrix terminal server
You can install the Producer directly on a terminal server, thereby making it available to the authors.
This is the recommended installation as it allows the Producer to access the various object recognition
interfaces instead of being blocked by the Citrix client when installed locally.
Internet Explorer, for postprocessing of the lessons, as well as Microsoft Office for generating documentation
are also to be installed on the same server and started in the same session.
The authors should also possess user rights for the Producer's BHO, required for postprocessing.
Note:
When working with Producer, ensure that you always implement each application you are using on the
same server and start it in the same session. This is necessary for trouble-free recording, postprocessing
and publication of the lessons.
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Installation Guide: mySAP Producer
Customizing display characteristics
The following system settings are also to be applied:
•
Set a color depth of 24 bits for the terminal server, workstation and Citrix client. Please ensure that
you apply matching settings for the systems.
•
Deactivate Screen font anti-aliasing on the terminal server and author workstation.
Seamless and load-balancing special attributes
With a seamless transmission and for load-balancing, take care to ensure that the Producer and the
application to be recorded are launched in one session from the same server.
Special attributes when using load-balancing:
•
The Producer has to be installed on each server in the cluster.
Special attributes when using seamless:
•
Set the same parameters (resolution, color depth, encryption) when publishing the Producer via
Citrix and for the target application.
Functional test for seamless transmission
Once the Producer has been provided via seamless transmission, a test should be run to establish whether
Internet Explorer can be launched from within the Producer.
If the Producer cannot be launched, seamless transmission must be converted to desktop for each author on
a one-time basis. The Producer is then launched using desktop transmission and Internet Explorer is
started.
If launch is possible, the transmission can be switched back to seamless.
Setting up an author environment
When creating lessons, it is recommended that an author environment be set up for the authors on a
separate server on which the authors are given access to all the necessary applications, settings and rights.
This ensures that the Producer will operate smoothly and free from errors.
Please also pay attention here to the section: Installation on the Citrix terminal server.
The author workstations can be regular workstations or else be set up as thin PCs. Thin PCs are
workstations on which only one operating system is installed and which draw their data and applications from
a server.
The following overview summarizes the necessary requirements to be borne in mind for an author
environment:
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Author workstations
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Terminal server
Author environment
•
Producer installation
•
Installation of applications to be recorded
•
Internet Explorer with corresponding access
rights
•
Microsoft Office for creating documentation
•
Matching settings for color depth and
resolution
•
Deactivation of screen font anti-aliasing
•
For the recording: Launching of the Producer
and target application in the same session
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Installation Guide: mySAP Producer
The Central Workarea
The Central Workarea supports large author groups in managing learning content. This entails filing a
general Workarea centrally so that all authors can access it to exchange learning content and resources.
The authors work with their own local Workarea in which the content is created. The local Workarea is
registered with the Central Workarea in order to be able to transmit the content that has been created or
download the content from other authors.
The Central Workarea is based on files in which the relevant information about the status of the content is
recorded.
Note:
Please follow the Manager installation manual when setting up a server based Central Workarea. You
will receive this manual when you purchase this SAP product.
Creating a Central Workarea
To create a Central Workarea, perform the following steps:
1. To create a Central Workarea activate the option Enable administrative options in the Central
Configuration Dialog. You will find the option in the area Application -> Central Workarea. Confirm the
setting with Ok.
2. Following select the Select Central Workarea ...function in the Workarea -> Management menu
3. You can use the Target directory to specify your storage location in the open dialog. To do so, create
a new folder.
4. Select the resources you require and confirm your selection by clicking on Create. The Central
Workarea will then be created and the resources copied into the appropriate folder.
5. The Central Workarea becomes available when a Central Workarea is selected. This menu
consolidates all the functions for exchanging data between the local and Central Workarea.
Once the Central Workarea has been created, you can upload your individual resources and learning
content to it. To this end, you have the Store all objects on the server... function available to you in the
Central Workarea menu.
The relevant authors can continue to connect with the Central Workarea.
Note:
Using a central Workarea with several authors requires a high speed, low latency, high bandwidth LAN
infrastructure (Local Area Network).
If a central Workarea is accessed via a WAN connection (Wide Area Network), the result is extremely
long waiting times while the actions are being performed on the central Workarea as a result of the
typically limited amount of bandwidth available and the high degree of latency in the interaction with the
SMB network protocol used by the Producer.
Connecting with a Central Workarea
1. In order to connect with an existing Central Workarea, first create a local Workarea in the Producer
in which the Central Workarea content can be filed for local editing.
2. Then open the dialog for selecting a Workarea from Workarea -> Management -> Select Central
Workarea...
Now define the Central Workarea folder and confirm this by clicking on Select.
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3. You can now download the available learning content and resources via the Central Workarea menu.
Use the Fetch objects ... function to do so.
You can obtain additional information on working with the Central Workarea in the Producer's F1 Help.
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Installation Guide: mySAP Producer
Integrating resources
Individual Workarea resources can be integrated in the Producer. For example, these can be:
•
Individual application profiles
•
Customized styles (library, trainer, bubble type etc.)
•
Customized document templates
•
Text files for the project languages
Importing resources
The resources are imported as archive files in DKP format (*.dkp).
1. To do so, navigate in the Project Explorer to Import archive ... in the Workarea -> Management menu.
2. Select the archive file you want. You may select one or a number of files.
3. A dialog will then open at the same time as you are shown the contents of the archive file. Now select
whether to import the entire archive or only part of it. Confirm your selection by clicking on OK.
Your resources will now be imported into, and be available in, the Workarea.
A number of resources need to be activated for use as the default. Select the appropriate resource in the
Producer's resource tree and click on Set as default in the object editor.
You will find additional information about the resources in the Producer's F1 Help.
Managing Resources in the Central Workarea
In order to make certain resources available to all of a Central Workarea's users, save these resources from
your Producer into the Central Workarea.
To do so, select the resource and click on Store on the server.. in the Central Workarea menu.
An author can store this resource in his local Workarea using the Fetch objects ... function in the Central
Workarea function.
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Technical Support
Please use the SAP Message Wizard on the SAP Service Marketplace to submit your incidents on the following
components:
•
KM-WPB // Workforce Performance Builder
•
KM-WPB-PRO // Workforce Performance Builder – Producer
•
KM-WPB-IPR // Workforce Performance Builder – Instant Producer
•
KM-WPB-MGR // Workforce Performance Builder - Manager
•
KM-WPB-NAV // Workforce Performance Builder - Navigator
If you are not familiar with the SAP Service Marketplace, please read the following information:
•
To access the SAP Support Portal you need an S-user ID and password. You can request access
data from your SAP Super Administrator or register online on the SAP Service Marketplace page
under ‘Registration‘.
•
With this user, you have read-access to all the contents of the SAP Support Portal, you can use the
SAP Community Network and SAP Help Portal, and you can also book courses under SAP
Education.
•
If you want to work with the support applications (Message Wizard, license key request, system data
maintenance, software download and so on), you need the corresponding authorizations, which your
SAP Super Administrator can give you.
•
You can find information for new users and about support applications on the Support Portal
Homepage under ‘Learn More‘. There you can also register for a personal overview demonstration of
the SAP Support Portal.
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