Bell | EXPRESSVU 4700 | Introduction - Business Satellite TV

1
Introduction
WELCOME!
Congratulations on your selection of the Bell ExpressVu satellite television system.
Thank you for your purchase. You will be pleased with the performance, capabilities,
entertainment options, and ease of operation of your system.
This Bell ExpressVu system is an innovative product, providing you with the best in
television programming today. It is designed to be easy to use and able to support
current and future technologies.
Your Bell ExpressVu system complies with MPEG II and DVB standards for
compressing audio and video data, chosen because of their efficiency and long-term
usage. How does this benefit you? It means the system will be compatible with new
technologies in consumer electronic products, such as digital video disk (DVD) players,
digital video cassette recorders (VCRs), and data communication networks.
You can now select from a wide variety of programming to view and enjoy. You can
choose from multiple program packages and add more channels to meet your tastes.
FOR MORE INFORMATION:
For basic installation procedures, see the Installation Instructions booklet that came with
your system. For more detailed installation procedures, see the Installation Kit Guide
included in the optional Installation Kit. For information on professional installation,
call the Bell ExpressVu Customer Service Call Centre at 1-888-SKY-DISH.
For assistance using the receiver or remote:
1 Review the part of this Guide that covers the desired subject.
2. If this does not help, review the Problems and Solutions Tables
beginning on page 4-10.
3. If this does not help, call Bell ExpressVu Customer Service Call Centre at
1-888-SKY-DISH, or see the home page at http://www.expressvu.com on the
World Wide Web.
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User Guide
ABOUT SATELLITE TELEVISION
Bell ExpressVu uses a satellite in a geosynchronous orbit over the Earth to deliver
television and audio programming. This type of orbit enables the satellite to stay aligned
over one place on the surface of the Earth. Once the satellite dish is aimed at the
satellite, the dish does not have to move to follow it.
The programming signal is transmitted to the satellite from a facility on the ground
called the “Uplink Center.” The satellite then transmits the signal to your antenna.
The signal your Bell ExpressVu system receives is customized based on the
programming or information services ordered.
To receive Bell ExpressVu services, you must have a satellite dish and receiver installed
that are compatible with the Bell ExpressVu network. To order pay per view programs,
you must connect the receiver to an active telephone connection.
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Introduction
Satellite Signal Quality
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SATELLITE SIGNAL QUALITY
RAIN AND SNOW FADE
Heavy rain, snow, or cloud cover can block the satellite signal, which can interrupt your
programming service. By aiming the satellite dish to get the strongest signal, you can
help prevent rain and snow from interrupting the signal.
SOLAR INTERFERENCE
Twice a year, the sun moves to a position behind the satellite, in orbit around the Earth.
The exact time of the year that this occurs varies, depending on the location, but it will
be around the beginning of spring and again around the beginning of autumn. When the
sun is directly behind the satellite, solar energy overpowers the satellite signal for just a
few minutes. This is an unavoidable natural event for all programming distributed by
satellite.
During this period, you will not be able to see programs. Once the sun has moved from
behind the satellite, the programs will reappear.
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User Guide
SUMMARY OF FEATURES
Following is a brief explanation of the standard features of the Bell ExpressVu system.
For more detailed information, see Chapter 2 - The Parts of Your System.
• Front Panel Buttons
You can use the front panel of the receiver to
change channels, and use the Bell ExpressVu
system menus. See “Receiver Front Panel”
on page 2-1.
• Remote Control
You can use the remote control to change
channels, order additional services, use the
Bell ExpressVu system menus, and control
your TV and other electronic equipment (when
programmed). See “Bell ExpressVu Remote
Control” on page 2-3 for more information.
• Simple Menu Operation
You can easily access all the special features
using the on-screen menu system. Simple
“highlight and select” options allow quick,
easy navigation and programming within the
menu screens. See “Menus” on page 2-4 for
more information.
• On-Screen Program
Guide
You can get information about a program,
select the program, and purchase additional
services. See “Program Guide” on page 2-5
for more information.
• Themes
(not available on
all receivers)
You can limit your selection to those programs
within a theme, such as movies or sports, so
that you can quickly find a desired program.
See “Themes” on page 2-5 for more
information.
• Favourites Lists
(not available on
all receivers)
You can create up to 4 lists that each include
30 of your favourite channels. You can choose
that only your favourite channels will be
shown in most program listings. See
“Favourites Lists” on page 2-6 for more
information.
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Introduction
Summary of Features
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• System/Parental Locks
You can define password protection to prevent
viewing of specific channels or programs that
you consider unsuitable. In addition, you can
prevent purchase of Bell ExpressVu PPV
programs.
• Audio-only
Programming
A number of channels feature commercial free
audio-only programs. These range from
programs specializing in classical music, to a
variety of modern music and other program
options.
• Digital Sound Quality
You can listen to digital quality sound through
the Bell ExpressVu receiver.
• Software Upgrades
Occasionally, you may receive software
upgrades via the Bell ExpressVu satellite
signal. These software upgrades may include
new features for the menus or additional
functions for existing menus. This allows you
to use the latest features in the Bell ExpressVu
system without having to buy additional
equipment.
• Event Timers
(not available on
all receivers)
You can have your Bell ExpressVu receiver
record programs (“events”), automatically tune
to a specified program, or remind you that a
program is about to start.
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User Guide
AVAILABLE SERVICES
Your Bell ExpressVu system is capable of receiving a wide range of exciting and
entertaining services. The available services encompass an unlimited variety of
interests, including movies, sports, news, music, comedy, and more. We recommend
that you become familiar with the capabilities of your Bell ExpressVu system to take full
advantage of the wide range of services provided. Listed below is a description of the
categories of service that are available.
SUBSCRIPTION SERVICES
Subscription services are program channels or services that you subscribe to for
extended periods. Subscription services are billed at regular intervals, and remain
activated until you call the Bell ExpressVu Customer Service Call Centre at
1-888-SKY-DISH to terminate them. Package and à la carte subscription services are
described below.
COMBO PACKAGE SERVICES
Combo Package services are groups of services that are offered to you at a discount.
Combo Packages provide the greatest value to you because they combine the services
that you wish to activate at a reduced rate, as compared to the rates charged individually
for à la carte packages.
You can call the Bell ExpressVu Customer Service Call Centre at 1-888-SKY-DISH to
inquire about program packages and special offerings. A Bell ExpressVu Customer
Service Representative may suggest a package to you to provide you with the highest
level of service for the best value.
À LA CARTE SERVICES
À la carte services are individual program channels or services that are authorized and
billed separately on your account. À la carte services allow you to pay for only the
programming you wish to view. To subscribe to à la carte services, call the Bell
ExpressVu Customer Service Call Centre at 1-888-SKY-DISH.
FREE PREVIEW
Occasionally, subscription providers allow a period of free viewing of a subscription
channel, such as viewing The Family ChannelTM free for a weekend. You may notice
these channels are available for viewing, even if you did not purchase them, when you
select the channel using any of the methods described in “Change Channels” on page
3-19. Enjoy the programming provided, and if you wish to purchase the channel, call
the Bell ExpressVu Customer Service Call Centre at 1-888-SKY-DISH. Bell ExpressVu
also provides you with its’ very own free XPRS preview channel all the time.
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Introduction
Available Services
1
ONE-TIME SERVICES
One-time services are broadcast events and purchases that are billed once on your
account. One-time services include Bell ExpressVu PPV programs, and installation and
repair charges.
You may pay for certain one-time services over an extended period of time. Your Bell
ExpressVu Customer Service Call Centre Representative can provide you with payment
options on these charges.
BELL EXPRESSVU PPV EVENTS
A Bell ExpressVu PPV event is a program that is billed once on your account for a
single viewing, such as movies from Hollywood, musical events, or sports. After you
purchase a Bell ExpressVu PPV program, the fee is added to your next invoice.
The amount of the fee will vary depending on the specific Bell ExpressVu PPV program
you purchase.
PURCHASE BELL EXPRESSVU PPV PROGRAM
Purchase the Bell ExpressVu PPV program using the menus on the Bell ExpressVu
receiver (see “Bell ExpressVu PPV on page 3-26 for the step-by-step procedure).
INSTALLATION, ACTIVATION, AND REPAIR SERVICES
Installation and repair services are one-time, non-broadcast charges that you must
arrange for separately with an authorized service provider. Installation charges are billed
when an authorized technician installs your system. Repair charges are applied when an
authorized repair facility has performed non-warranty repairs on your equipment (see
“Limited Warranty” on page A-1 for more information). To get the number of your
nearest authorized installer or repair facility, check with your retailer or call the Bell
ExpressVu Customer Service Call Centre at 1-888-SKY-DISH. Activation charges may
be applied in specific service situations. For information on these charges call the Bell
ExpressVu Customer Service Call Centre.
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User Guide
QUICK START TIPS
The following information helps you get a fast start using the Bell ExpressVu system.
See the referenced pages for additional information.
Before doing any installation procedures or using the Bell ExpressVu
system, be sure to read “Safety Instructions” on page iii.
“Safety Instructions” provides important information to prevent damage to
the equipment, and injury to yourself.
A QUICK LOOK AT MENUS
Following is a summary of the menus that you will probably see the most often. For
more detailed information about these menus, see “The Menu Structure” on page 2-4.
PROGRAM BANNER
BROWSE BANNER
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Introduction
Quick Start Tips
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MAIN MENU
PROGRAM GUIDE
Note: About Program Markers
Indicates that this program began or will end in a time period that is not in
view.
Indicates that the last available time period in view (you cannot display a
time later than this).
Indicates that the first viewable time period is in view (you cannot display
a time earlier than this).
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User Guide
The following information helps you get a fast start using the system. The left column
describes some common options and the right column shows which button on the remote
control to use.
CHANGE CHANNELS
If you are watching a program, press the remote control Up or
Down arrow button, or enter the channel using the number pad
buttons. You can also use the receiver front panel buttons.
OPEN THE MAIN MENU
Press the remote control Menu button.
OPEN THE PROGRAM GUIDE
Press the remote control Guide button.
OPEN THE BROWSE BANNER
Press the remote control Browse button.
ORDER A PAY PER VIEW PROGRAM
Choose the program using the Program Guide, and follow the
on-screen instructions.
SEE THE LAST CHANNEL YOU WATCHED
Press the remote control Recall button. Press this button
repeatedly to switch between the last two channels.
SELECT A PROGRAM BASED ON A THEME
Press the remote control Left arrow button. If the Main Menu
is open, select the Themes option, select the Theme, then
the program.
SEE INFORMATION ABOUT A PROGRAM
Press the remote control Info button while using the Program
Guide, Browse Banner, Themes, or while watching a Program.
ACTIVATE A FAVOURITES LIST
Press the remote control Guide button to open the Program Guide.
Press the Guide button repeatedly to scan through the available
Favourites Lists.
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