Release Notes for CradlePoint Rev 1.6.9 Firmware Products supported/tested: Mobile Broadband Router with VPN 1100 (MBR1100) Modems/handsets tested (devices added since 1.6 in blue): USB modems: Calcomp a600/Cricket EMOBILE D02HW/EMOBILE EMOBILE D11LC/EMOBILE EMOBILE D12LC/EMOBILE EMOBILE D21HW/EMOBILE EMOBILE D21LC/EMOBILE EMOBILE D22HW/EMOBILE Franklin CDU-550/Sprint Franklin CDU-680/Sprint, nTelos, and Pioneer Wireless (GPS - see Known Issues) Franklin U300/Clear, Sprint, Time Warner Cable, Comcast & Xohm (3G and 4G support) Franklin U301/Sprint, Time Warner Cable Huawei E156G/3 (UK) Huawei E160E/Orange (UK) Huawei EC168/Alltel Huawei EC168C Huawei E180 (K3565)/Vodafone (UK) Huawei UMG-181/T-Mobile & AT&T Huawei E220/AT&T Huawei EC228/Alltel Huawei UMG-181/T-Mobile & AT&T LG L-02A/AT&T and DoCoMo Motorola 25w100 Modem/Time Warner Cable, Clear Novatel MC760/Virgin, Bell, Comcast Novatel MC760D/Bell, Cellcom Novatel MC930D/AT&T Novatel MC950D/AT&T Novatel MC998D/Bell Canada Novatel U720/Sprint and Verizon (GPS – Sprint only) Novatel U727/Sprint and Verizon (GPS – Sprint only) Novatel U760/Bell, Sprint, Verizon, Bell Canada (GPS – Sprint only) Novatel MiFi 2200/Sprint and Verizon Option Quicksilver/AT&T * (see Known Issues) Pantech UM100/Cricket Pantech UM150/Verizon and Alltel Pantech UM175/Verizon and Alltel Pantech UM185/Cricket Pantech UMW190/Verizon Sierra Wireless 305 USB/Telus Sierra Wireless 306 USB/AT&T, Telus Sierra Wireless 595U USB/Sprint, Verizon and Telus (GPS – Sprint only) Sierra Wireless Compass 597U/Sprint (GPS), Telus Sierra Wireless Compass 598U/Sprint, Telus and Pioneer Wireless (GPS) Sierra Wireless 875U USB/AT&T Sierra Wireless 880U/AT&T Sierra Wireless 881U USB/AT&T Sierra Wireless Compass 885U USB/AT&T Sierra Wireless Compass 889/O2 (UK) Sierra Wireless AT&T USBConnect Mercury/AT&T Sierra Wireless U306/ Telus Softbank C01LC/Softbank UBEE PXU1900/ Clear ZTE MF626 (b-mobile 3G)/AT&T ZTE MF636/Rogers ZTE MF637/T-Mobile ZTE MF668/Rogers ZTE TU25/Bridgemaxx, Comcast, Clear, Xohm ExpressCard modems: Huawei E870/AT&T Kyocera KPC-680/Sprint, Verizon, and nTelos Novatel C777/Sprint Novatel PC770/Verizon Novatel EX720/Sprint (GPS) Novatel V740/Verizon Novatel X950D/AT&T Option GE442/ T-Mobile Option GT Max 3.6 Express/AT&T * (see Known Issues) Option GT Ultra Express/AT&T * (see Known Issues) Sierra Wireless 402/Sprint and Pioneer Wireless Sierra Wireless 597E/Sprint and Telus (GPS - Sprint only) Sierra Wireless 880E/AT&T PCCard modems (MBR1200 only): Huawei EC360/Alltel Novatel S720/Sprint Pantech PX-500/Sprint Sierra Wireless Aircard 595/Sprint and Verizon Verizon PC5750/Verizon Handsets: HP iPaq 910/AT&T HTC Touch/Sprint HTC Mogul PPC-6800/Sprint (see usage note under RNDIS below) HTC Apache PPC-6700/Sprint LG VX8000 and VX8300/Verizon LG VX7200/Verizon LG Musiq/Sprint LG Fusic LX-500/Sprint Motorola v3c RAZR/Sprint and Verizon Motorola RAZR2/Sprint Motorola Q and Q9c/Sprint Motorola RAZR v3xx/AT&T Motorola Q v9h/AT&T Motorola KRZR/Sprint Palm 700w/Sprint and Verizon Palm 700p/Verizon Palm 755p/Sprint Palm Centro/Sprint RIM BlackBerry Bold 9000/AT&T RIM BlackBerry Curve 8310/AT&T RIM BlackBerry Curve 8330/Sprint and Verizon RIM BlackBerry 8703e/Sprint and Verizon RIM BlackBerry 8830/Sprint and Verizon RIM BlackBerry Pearl 8130/Sprint and Verizon RIM BlackBerry 9530 Storm/Verizon Samsung ACE/Sprint Samsung A900/A900M/A920/Sprint Samsung SCH-i830/Sprint Samsung SGH-A707/AT&T Samsung Blackjack (SGH-i607)/AT&T Samsung SPH-m520/Sprint Sanyo M1/Sprint Sanyo SCP-6600 (Katana)/Sprint Sanyo Katana 2/Sprint Sanyo SCP-8400/Sprint Notes: Upgrading to this firmware release may cause a factory reset from previous firmware. Please be sure to save your configuration settings (Tools -> Admin menu) before loading this firmware and then restore your configuration afterwards if necessary. If you upgrade to this version and download a WiMAX modem driver onto your router, the router will not allow you to downgrade back to version 1.3.x. If you need to downgrade your router back to a 1.3.x version, contact CradlePoint support to receive instructions to remove the WiMAX driver and perform the downgrade. Devices marked as AT&T were tested using the AT&T network in the United States. The device may or may not work with other UMTS/GSM carriers internationally. New Features added in this release: • Added aggressive modem reset (configurable through Modems->Settings web page). This feature causes the router to try various reset techniques to get a modem to recover if it appears to have become unresponsive. • Added 4g auto reconnect feature (configurable through Modems->Settings web page) This is for dual mode 3G/4G modems. It causes the router to automatically try to remake the 4G connection based on data conditions or based on a timer if operating in 3G mode. • Added make-before-break to 4G auto reconnect for dual mode 3G/4G modems. For modems that support it, the router will now connect to the 4G network before disconnecting the 3G network (previously it always disconnected the 3G first because some modems required it). New modem support added, listed above. Additional UI/usability changes: None. Defects fixed: • Fixed Blackberry Bold not working issue. • Fixed Blackberry Curve not working issue • Fixed Blackberry Storm OS 5.0 not working issue • Fixes to make WIMAX connections more reliable • Fixed WIMAX baseband wakeup not working properly • Fixed reset issue on Franklin U300 • Fixed WIMAX potential authentication failure issue Known issues: GPS GPS and Mapquest. When using Mapquest, the default zoom is out too far to be really useful. While you can zoom in, if you use auto-refresh the loaded page will be zoomed out again. Workaround is to either use one of the other map sites, or do not use auto-refresh with Mapquest. GPS, Internet Explorer 7.0, and Yahoo maps. When using IE 7.0 and Yahoo maps, the position on the map would not refresh. The Latitude and Longitude change on the address bar, so this is likely an IE 7.0 issue. GPS, Safari 3.04, and Windows Vista. Safari and Windows Vista would not load any of the map sites. Safari worked fine on an Apple Mac. Carrier nTelos. These modems appear to block incoming ports. That affects the ability to use features such as Remote Management, GPS Network port on WAN, and responding to a WAN ping. It will also effect using IPSEC VPN. AT&T. These modems appear to block incoming ports and also NATs ports. That affects the ability to use features such as Remote Management and Port Forwarding. It will also effect using IPSEC VPN with two AT&T modems. If you are using one AT&T modem and a Modem from another carrier, IPSEC VPN should work. To resolve the issue of AT&T blocking ports contact your Carrier provider and ask for the Mobile Terminated Data plan. Cricket. Cricket NATs the public address, ports, and blocks all incoming ports. So Dynamic DNS, Port Forwarding, and IPSEC VPN is not supported on Cricket modems. Wireless Wi-Fi Protected Setup (WPS). If you are using WPS to enable security from an insecure wireless network (Basic -> Wireless -> Security Mode = None), a WPS-aware client will not be able to attach to the wireless network. If you use WPS from a secure wireless network, a WPS-aware client will attach correctly. If you reboot the router after using WPS to configure wireless security, a WPS-aware client will attach correctly. Modem/Phone Option GT Max and Ultra Express card usage note. The Option cards have relatively large openings on the top of their cards for their SIM card. The ExpressCard bracket retention tabs in an MBR1100, MBR1000, or MBR800 may slide into the side opening of the Option card when removing the card, apparently locking the card into the router. If this happens, you can get the ExpressCard out of the router by folding a small piece of paper (or cutting a business card to fit the slot) and then sliding it into the top of the slot. This will push the retention tab up so that it cannot contact the opening on the card. A simple workaround is to put a piece of tape over the side opening of the card after inserting the SIM. Our other routers with an ExpressCard slot do not have a bracket, so they will not have this issue. The Option cards do not have retention slots near the antenna housing (as other modems do), so the ExpressCard locking mechanism on a our routers will not work with an Option card. Option GT and Ultra Express modem support. These modems can take up to 2.5 minutes to make a data connection. In our tests, they appear to spend a long time attempting to get a signal before they can make a data connection. The Ultra seems to connect more quickly in our tests. Note that the the Ultra Express' performance in the router is not as good as in the PC. This modem works with the router, but if you have a choice any of the other GSM modems such as the Novatel or Sierra Wireless are more compatible. Load Balancing and modem with a SIM PIN. If a modem that requires use of a SIM PIN is the Primary WAN connection, Load Balancing will not work correctly. Data will only go in/out of the Primary modem and not any other modem. If the modem with the SIM PIN is not the Primary connection, Load Balancing will work correctly. The Advanced -> Failover/Load Balance -> WAN Interfaces menu allows the end user to adjust modem priority. WiMAX Advanced Failover/Load Balancing Note. When the U300 is in WiMAX mode, changing priorities will actually move two devices (the WiMAX and CDMA modems are on the same port). Failover Priority Note (with multiple modems attached). When using the U300 together with other 3G modems the Failover priority settings will not take effect at router boot time. The U300 takes longer to initialize and another modem will have dialed before the U300 is ready. This does not affect the U300's ability to failover between its 3G and 4G capabilities. Best performance of the router and modem occur with the router's WiFi channel set to a low number (1 or 2). At higher frequencies the WiFi and WiMAX radios may interfere with each other, which you may see as lower network performance. Only one WiMAX modem is supported at a time. Load balancing among WiMAX modems is not supported. Load balancing among a single WiMAX modem, the Wired WAN port, and multiple CDMA modems is supported.