HP | BL2x220c - ProLiant - G5 Server A | User guide | HP BL2x220c - ProLiant - G5 Server A User guide

HP ProLiant BL2x220c Generation 5 Server
Blade
User Guide
Part Number 468227-001
March 2008 (First Edition)
© Copyright 2008 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP
shall not be liable for technical or editorial errors or omissions contained herein.
Microsoft, Windows, and Windows NT are U.S. registered trademarks of Microsoft Corporation.
Windows Server is a trademark of Microsoft Corporation.
Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries.
AMD Athlon is a trademark of Advanced Micro Devices,
Audience assumptions
This document is for the person who installs, administers, and troubleshoots servers and storage systems.
HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards
in products with hazardous energy levels.
Contents
Component identification............................................................................................................... 6
Front panel components ................................................................................................................................ 6
Front panel LEDs .......................................................................................................................................... 7
System board components ............................................................................................................................ 8
Server A system board components...................................................................................................... 8
Server B system board components ...................................................................................................... 9
DIMM slot numbering ......................................................................................................................... 9
Mezzanine connector definitions ....................................................................................................... 10
System maintenance switch ............................................................................................................... 11
Access components .................................................................................................................................... 11
HP c-Class Blade SUV Cable ....................................................................................................................... 12
Operations................................................................................................................................. 13
Power up the server blade........................................................................................................................... 13
Power down the server blade ...................................................................................................................... 13
Remove the server blade ............................................................................................................................. 14
Access the internal server components.......................................................................................................... 14
Remove server B assembly ................................................................................................................ 14
Install server B assembly.................................................................................................................... 15
Setup......................................................................................................................................... 17
Overview .................................................................................................................................................. 17
Installing an HP BladeSystem c-Class enclosure ............................................................................................. 17
Installing server blade options ..................................................................................................................... 17
Installing interconnect modules .................................................................................................................... 17
Interconnect bay numbering and device mapping................................................................................ 18
Connecting to the network........................................................................................................................... 19
Installing a server blade .............................................................................................................................. 19
Completing the configuration....................................................................................................................... 20
Hardware options installation....................................................................................................... 21
Introduction ............................................................................................................................................... 21
Hard drive option....................................................................................................................................... 21
Memory option .......................................................................................................................................... 23
Advanced ECC memory.................................................................................................................... 23
DIMM installation guidelines ............................................................................................................. 23
Installing DIMMs .............................................................................................................................. 24
Mezzanine card option .............................................................................................................................. 24
Cache module battery option ...................................................................................................................... 26
Processor option......................................................................................................................................... 30
Cabling ..................................................................................................................................... 36
Using the HP c-Class Blade SUV Cable......................................................................................................... 36
Connecting locally to a server blade with video and USB devices ................................................................... 36
Accessing a server blade with local KVM ........................................................................................... 36
Accessing a server blade with local media devices.............................................................................. 37
BBWC battery cabling................................................................................................................................ 38
Contents
3
Software and configuration utilities ............................................................................................... 39
Server configuration ................................................................................................................................... 39
Server blade deployment tools..................................................................................................................... 39
Software drivers and additional components....................................................................................... 39
HP BladeSystem c-Class Advanced management ................................................................................. 39
Network-based PXE deployment ........................................................................................................ 40
Deployment methods ........................................................................................................................ 42
SAN configuration ........................................................................................................................... 45
Configuration tools ..................................................................................................................................... 45
HP ROM-Based Setup Utility .............................................................................................................. 45
Re-entering the server serial number and product ID............................................................................. 47
Management tools...................................................................................................................................... 48
Automatic Server Recovery................................................................................................................ 48
ROMPaq utility................................................................................................................................. 48
Integrated Lights-Out 2 technology ..................................................................................................... 48
StorageWorks library and tape tools.................................................................................................. 48
HP Systems Insight Manager ............................................................................................................. 49
HP ProLiant Essentials Server Migration Pack - Physical to ProLiant Edition.............................................. 49
HP ProLiant Essentials Performance Management Pack ......................................................................... 49
HP ProLiant Essentials Vulnerability and Patch Management Pack.......................................................... 50
HP Insight Control Environment Suites................................................................................................. 50
USB support and functionality............................................................................................................ 51
Diagnostic tools ......................................................................................................................................... 51
HP Insight Diagnostics ...................................................................................................................... 51
HP Insight Diagnostics survey functionality .......................................................................................... 52
Integrated Management Log.............................................................................................................. 52
ROMPaq disaster recovery................................................................................................................ 52
Keeping the system current .......................................................................................................................... 54
Drivers ............................................................................................................................................ 54
Operating system version support ...................................................................................................... 54
ProLiant Support Packs...................................................................................................................... 54
HP Smart Update Manager ............................................................................................................... 54
System Online ROM flash component utility ........................................................................................ 55
Change control and proactive notification .......................................................................................... 55
Care Pack ....................................................................................................................................... 55
Troubleshooting .......................................................................................................................... 56
Troubleshooting resources ........................................................................................................................... 56
Pre-diagnostic steps .................................................................................................................................... 56
Important safety information .............................................................................................................. 57
Symptom information........................................................................................................................ 58
Prepare the server for diagnosis......................................................................................................... 58
Service notifications.................................................................................................................................... 59
Loose connections ...................................................................................................................................... 59
Troubleshooting flowcharts .......................................................................................................................... 59
Start diagnosis flowchart................................................................................................................... 60
General diagnosis flowchart.............................................................................................................. 61
Server blade power-on problems flowchart ......................................................................................... 63
POST problems flowchart .................................................................................................................. 65
OS boot problems flowchart.............................................................................................................. 67
Server fault indications flowchart ....................................................................................................... 69
POST error messages and beep codes ......................................................................................................... 71
Battery replacement .................................................................................................................... 72
Contents
4
Regulatory compliance notices ..................................................................................................... 73
Regulatory compliance identification numbers ............................................................................................... 73
Federal Communications Commission notice ................................................................................................. 73
FCC rating label .............................................................................................................................. 73
Class A equipment ........................................................................................................................... 73
Class B equipment............................................................................................................................ 73
Declaration of conformity for products marked with the FCC logo, United States only........................................ 74
Modifications............................................................................................................................................. 74
Cables ...................................................................................................................................................... 74
Canadian notice (Avis Canadien) ................................................................................................................ 75
European Union regulatory notice ................................................................................................................ 75
Disposal of waste equipment by users in private households in the European Union .......................................... 75
Japanese notice ......................................................................................................................................... 76
BSMI notice ............................................................................................................................................... 76
Korean notice ............................................................................................................................................ 77
Laser compliance ....................................................................................................................................... 77
Battery replacement notice .......................................................................................................................... 77
Taiwan battery recycling notice ................................................................................................................... 78
Electrostatic discharge................................................................................................................. 79
Preventing electrostatic discharge ................................................................................................................ 79
Grounding methods to prevent electrostatic discharge.................................................................................... 79
Specifications ............................................................................................................................. 80
Environmental specifications........................................................................................................................ 80
Server blade specifications.......................................................................................................................... 80
Technical support........................................................................................................................ 81
Before you contact HP ................................................................................................................................ 81
HP contact information................................................................................................................................ 81
Customer Self Repair .................................................................................................................................. 81
Acronyms and abbreviations........................................................................................................ 89
Index......................................................................................................................................... 91
Contents
5
Component identification
Front panel components
Item
Description
1
Server B Power On/Standby button
2
Server B serial label pull tab
3
Server B HP c-Class Blade SUV Cable connector*
4
Server blade handle
5
Server A HP c-Class Blade SUV Cable connector*
6
Server A serial label pull tab
7
Server A Power On/Standby button
* The SUV connector and the HP c-Class Blade SUV Cable are for some server blade configuration and diagnostic
procedures.
Component identification
6
Front panel LEDs
Item
Description
Status
1
Server B system power LED
Green = On
Amber = Standby (auxiliary power available)
Off = No power available to server
2
Server B UID LED
Blue = Identified
Blue flashing = Active remote management
Off = No active remote management
3
Server B health LED
Green = Normal
Amber = Degraded condition
Red = Critical condition
4
Server B NIC link and
activity LED*
Green = Network linked
Green flashing = Network activity
Off = No link or activity
5
Server A NIC link and
activity LED*
Green = Network linked
Green flashing = Network activity
Off = No link or activity
6
Server A health LED
Green = Normal
Flashing = Booting
Amber = Degraded condition
Red = Critical condition
7
Server A UID LED
Blue = Identified
Blue flashing = Active remote management
Off = No active remote management
Component identification
7
Item
Description
Status
8
Server A system power LED
Green = On
Amber = Standby (auxiliary power available)
Off = No power available to server
* Actual NIC numbers depend on several factors, including the operating system installed on the server blade.
System board components
Server A system board components
Item
Description
1
Internal USB connector
2
Hard drive connector
3
Processor socket 1 (populated)
4
Processor socket 2
5
Server A serial number label
6
Signal connector
7
Enclosure connector
8
System maintenance switch
9
Mezzanine connector 1
10
Mezzanine connector 2
11
System battery
12
DIMM slots
Component identification
8
Server B system board components
Item
Description
1
Hard drive connector
2
Processor socket 2
3
Processor socket 1 (populated)
4
System maintenance switch
5
System battery
6
Signal connector
7
Server B serial number label
8
DIMM slots
9
Internal USB connector
DIMM slot numbering
For installation guidelines and population order, see "Memory options ("Memory option" on page 23)."
Component identification
9
Server A DIMM slots
Server B DIMM slots
Mezzanine connector definitions
Item
PCIe support
Server support
Mezzanine connector 1
x8, Type I mezzanine card only Server A only
Mezzanine connector 2
x8, Type 1 mezzanine card
only
Server B only
A PCIe x8 mezzanine connector supports x16 cards at up to x8 speeds.
Component identification
10
System maintenance switch
Position
Function
Default
1
iLO 2 security override
Off
2
Configuration lock
Off
3
Reserved
Off
4
Reserved
Off
5
Password disabled
Off
6
Reset configuration
Off
7
Reserved
Off
8
Reserved
Off
When the system maintenance switch position 6 is set to the On position, the system is prepared to erase
all system configuration settings from both CMOS and NVRAM.
CAUTION: Clearing CMOS and/or NVRAM deletes configuration information. Be sure to
properly configure the server or data loss could occur.
Access components
CAUTION: The jackscrews control the unseating and seating of critical system connectors.
Failure to use the jackscrews to remove and install the server B assembly can cause the system
boards to fail.
Item
Description
1
Jackscrew 1
2
Jackscrew 2
3
T-15 Torx wrench
Component identification
11
HP c-Class Blade SUV Cable
Item
Connector
Description
1
Server blade
For connecting to the SUV connector on the
server blade front panel
2
Video
For connecting a video monitor
3
USB
For connecting up to two USB devices
4
Serial
For trained personnel to connect a null modem
serial cable and perform advanced diagnostic
procedures
Component identification
12
Operations
Power up the server blade
The Onboard Administrator initiates an automatic power-up sequence when the server blade is installed.
If the default setting is changed, use one of the following methods to power up the server blade:
•
Use an iLO 2 virtual power button selection for server A and server B.
•
Press and release the server A and server B Power On/Standby button.
When the server blade goes from the standby mode to the full power mode, the system power LED
changes from amber to green.
For more information about the Onboard Administrator, see the enclosure setup and installation guide on
the HP website (http://www.hp.com/support).
For more information about iLO 2, see "Integrated Lights-Out 2 technology (on page 48)."
Power down the server blade
Before powering down the server blade for any upgrade or maintenance procedures, perform a backup
of critical server data and programs on each server.
Depending on the Onboard Administrator configuration, use one of the following methods to power down
the server blade:
•
Use the virtual power button selection through iLO 2 for both server A and server B.
This method initiates a controlled remote shutdown of applications and the OS before the server
blade enters standby mode.
•
Press and release the server A and server B Power On/Standby buttons.
This method initiates a controlled shutdown of applications and the OS before the server blade
enters standby mode.
•
Press and hold the server A and server B Power On/Standby buttons for more than 4 seconds to
force the server blade to shut down.
This method forces the server blade to enter standby mode without properly exiting applications and
the OS. It provides an emergency shutdown method in the event of a hung application.
CAUTION: To prevent damage to the server or the operating system, always power down both
server A and server B before removing the server blade from the enclosure.
IMPORTANT: When the server blade is in standby mode, auxiliary power is still being
provided. To remove all power from the server blade, remove the server blade from the
enclosure.
Operations
13
After initiating a virtual power down command, be sure that both server A and server B are in standby
mode by observing that the system power LEDs are amber.
Remove the server blade
To remove the component:
1.
Identify the proper server blade.
2.
Power down the server blade (on page 13).
3.
Remove the server blade.
4.
Place the server blade on a flat, level work surface.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
CAUTION: To prevent damage to electrical components, properly ground the server blade
before beginning any installation procedure. Improper grounding can cause ESD.
Access the internal server components
To access internal server components, remove server B assembly from server A assembly.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
CAUTION: To prevent damage to electrical components, properly ground the server blade
before beginning any installation procedure. Improper grounding can cause ESD.
Remove server B assembly
For access component identification, see "Access components (on page 11)."
Operations
14
To remove the component:
1.
Power down the server blade (on page 13).
2.
Remove the server blade (on page 14).
3.
Place the server blade on a flat, level work surface with the bezel facing away from you.
4.
Extend the server B serial label pull tab.
CAUTION: The jackscrews control the unseating and seating of critical system connectors.
Failure to use the jackscrews to remove and install the server B assembly can cause the system
boards to fail.
5.
Turn jackscrew 1 approximately six turns counterclockwise.
6.
Turn jackscrew 2 counterclockwise until the threads are fully disengaged.
7.
Turn jackscrew 1 counterclockwise until the threads are fully disengaged.
CAUTION: To prevent damage to the server blade, do not apply pressure to the enclosure
connector.
8.
Lift server B assembly from server A assembly, and then place it on the work surface with the system
board facing up.
Install server B assembly
For access component identification, see "Access components (on page 11)."
1.
Extend the server B serial label pull tab.
2.
Engage the front edge of server B assembly with the front edge of server A assembly.
CAUTION: Route the cache module battery cables so that they do not become pinched when
the server B assembly is installed.
3.
Lower server B assembly onto server A assembly.
4.
Align the signal and power connectors on server B assembly with the corresponding connectors on
server A assembly.
Operations
15
CAUTION: The jackscrews control the unseating and seating of critical system connectors.
Failure to use the jackscrews to remove and install the server B assembly can cause the system
boards to fail.
5.
Engage the threads on jackscrew 1 and tighten six turns clockwise.
6.
Engage the threads on jackscrew 2 and tighten fully.
7.
Tighten jackscrew 1 fully.
Operations
16
Setup
Overview
To install a server blade, complete the following steps:
1.
Install and configure an HP BladeSystem c-Class enclosure.
2.
Install any server blade options.
3.
Install interconnect modules in the enclosure.
4.
Connect the interconnect modules to the network.
5.
Install a server blade.
6.
Complete the server blade configuration.
Installing an HP BladeSystem c-Class enclosure
Before performing any server blade-specific procedures, install an HP BladeSystem c-Class enclosure.
The most current documentation for server blades and other HP BladeSystem components is available at
the HP website (http://www.hp.com/go/bladesystem/documentation).
Documentation is also available in the following locations:
•
Documentation CD that ships with the enclosure
•
HP Business Support Center website (http://www.hp.com/support)
•
HP Technical Documentation website (http://docs.hp.com)
Installing server blade options
Before installing and initializing the server blade, install any server blade options, such as an additional
processor, hard drive, or mezzanine card.
Installing interconnect modules
For specific steps to install interconnect modules, see the documentation that ships with the interconnect
module.
Setup 17
Interconnect bay numbering and device mapping
•
HP BladeSystem c7000 Enclosure
•
HP BladeSystem c3000 Enclosure
To support network connections for specific signals, install an interconnect module in the bay
corresponding to the embedded NIC or mezzanine signals.
Server blade signal
c7000 interconnect bay
c3000 interconnect bay
Server A NIC 1
(Embedded)
1
1
Server A NIC 2
(Embedded)
3
2
Server A mezzanine
5 and 6
3 and 4
Server B NIC 1
(Embedded)
2
1
Interconnect bay labels
Setup 18
Server blade signal
c7000 interconnect bay
c3000 interconnect bay
Server B NIC 2
(Embedded)
4
2
Server B mezzanine
7 and 8
3 and 4
Interconnect bay labels
For detailed port mapping information, see the HP BladeSystem enclosure installation poster or the
HP BladeSystem enclosure setup and installation guide on the HP website
(http://www.hp.com/go/bladesystem/documentation).
Connecting to the network
To connect the HP BladeSystem to a network, each enclosure must be configured with network
interconnect devices to manage signals between the server blades and the external network.
Two types of interconnect modules are available for HP BladeSystem c-Class enclosures: Pass-thru modules
and switch modules. For more information about interconnect module options, see the HP website
(http://www.hp.com/go/bladesystem/interconnects).
Installing a server blade
CAUTION: To prevent improper cooling and thermal damage, do not operate the server blade
enclosure unless all bays are populated with either a component or a blank.
1.
Remove the device bay blank.
Setup 19
2.
Remove the enclosure connector cover.
3.
Install the server blade.
Completing the configuration
To complete the server blade and HP BladeSystem configuration, see the overview card that ships with the
enclosure.
Setup 20
Hardware options installation
Introduction
If more than one option is being installed, read the installation instructions for all the hardware options
and identify similar steps to streamline the installation process.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
CAUTION: To prevent damage to electrical components, properly ground the server before
beginning any installation procedure. Improper grounding can cause electrostatic discharge.
Hard drive option
Each server supports one internal SATA drive.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
To install the component:
1.
Power down the server blade (on page 13).
2.
Remove the server blade (on page 14).
3.
Access the internal server components (on page 14).
4.
Remove the hard drive carrier.
Hardware options installation
21
5.
Remove the four screws from the hard drive carrier.
6.
Install the hard drive in the carrier.
Hardware options installation
22
7.
Install the hard drive assembly in the server blade.
8.
Install the server B assembly ("Install server B assembly" on page 15).
9.
Install the server blade ("Installing a server blade" on page 19).
Memory option
You can expand server memory by installing PC2-5300 Registered DDR2 SDRAM DIMMs. Each server
supports up to 16 GB of memory using four 4-GB DIMMs.
NOTE: The Advanced Memory Protection option in RBSU provides additional memory
protection beyond Advanced ECC. By default, the server is set to Advanced ECC Support. For
more information, refer to "HP ROM-Based Setup Utility (on page 45)."
For DIMM slot locations and bank assignments, see "DIMM slot numbering (on page 9)."
Advanced ECC memory
Advanced ECC memory is the default memory protection mode for this server blade. In Advanced ECC,
the server blade is protected against correctable memory errors. The server blade provides notification if
the level of correctable errors exceeds a pre-defined threshold rate. The server blade does not fail
because of correctable memory errors. Advanced ECC provides additional protection over Standard ECC
because it is possible to correct certain memory errors that would otherwise be uncorrectable and result in
a server blade failure.
Whereas standard ECC can correct single-bit memory errors, Advanced ECC can correct single-bit
memory errors and multi-bit memory errors if all failed bits are on the same DRAM device on the DIMM.
DIMM installation guidelines
CAUTION: Always wear an antistatic wrist strap when working inside the server.
Observe the following guidelines when installing additional memory:
Hardware options installation
23
•
•
Install only ECC PC2-5300 Registered DDR2 SDRAM DIMMs that meet the following specifications:
o
Supply voltage: 1.8 V
o
Bus width: 72 bits
Always install DIMMs in sequence (1A, 2B, 3C, 4D).
Each server supports up to 16 GB of memory when 4-GB memory modules are installed. The amount of
memory supported is independent of the processor configuration.
Each server supports multiple memory modes, based on DIMM population. The system will default to
Advanced ECC. To select a mode, use RBSU ("HP ROM-Based Setup Utility" on page 45).
Installing DIMMs
To install the component:
1.
Power down the server blade (on page 13).
2.
Remove the server blade (on page 14).
3.
Access the internal server components (on page 14).
4.
Open the DIMM slot latches.
IMPORTANT: Always install memory in pairs of two identical DIMMs.
5.
Install the DIMM.
6.
Install the server B assembly ("Install server B assembly" on page 15).
7.
Install the server blade ("Installing a server blade" on page 19).
Mezzanine card option
Optional mezzanine cards are classified as Type I mezzanine cards and Type II mezzanine cards. The
server blade supports only Type I mezzanine cards.
Hardware options installation
24
Optional mezzanine cards enable network connectivity, provide Fibre Channel support, and provide hard
drive caching support. For mezzanine card locations, see the system board components (on page 8).
For mezzanine card signal mapping, see "Interconnect bay numbering and device mapping (on page
18)" and the HP ProLiant BL2x220c Generation 5 Server Blade Installation Instructions that ship with the
server blade.
To install the component:
1.
Power down the server blade (on page 13).
2.
Remove the server blade (on page 14).
3.
Access the internal server components (on page 14).
4.
Remove the mezzanine connector cover.
CAUTION: To prevent damage to the server blade, apply pressure over the mezzanine
connector when installing the mezzanine card. Do not apply pressure to the edges of the card.
5.
Install the mezzanine card. Press down on the connector to seat the card.
Hardware options installation
25
6.
Install the server B assembly ("Install server B assembly" on page 15).
7.
Install the server blade ("Installing a server blade" on page 19).
Cache module battery option
To install the component:
1.
Power down the server blade (on page 13).
2.
Remove the server blade (on page 14).
3.
Access the internal server components (on page 14).
4.
Remove the server A USB key, if installed.
5.
Remove the hard drive carrier. Retain the component for future use.
6.
Install the lower cache battery in the battery tray.
Hardware options installation
26
7.
Install the upper cache battery in the battery tray.
8.
Connect the cables to the battery packs.
Hardware options installation
27
9.
Install the battery tray.
10.
Do one of the following:
o
If a heatsink blank is installed on processor socket 2, then remove the heatsink blank, route the
cables between the processor socket and the chassis, and install the heatsink blank.
CAUTION: Route the cable so that it does not become pinched when the system board is
installed.
o
If a processor and heatsink are installed in processor socket 2, then remove the server A system
board assembly, route the cables between the heatsink and the system board, and install the
system board assembly.
11.
Install the cable clips.
12.
Route both cables around the edge of processor socket 2 and through the clip located near
processor socket 2.
Hardware options installation
28
13.
Route the battery cable attached to the lower battery through the clip near the DIMM slots, through
the baffle and into the space between the mezzanine card mounting posts and the mezzanine
connectors.
14.
Route the battery cable connected to the upper battery through the clip near the DIMM slots, through
the baffle and into the space near the signal connector.
15.
Install the lower mezzanine card. The cables must lie flat between the mezzanine card and the
system board.
For more information, see the installation instructions that ship with the mezzanine cards.
16.
Connect the cable from the lower battery to the lower cache module.
17.
Install the upper mezzanine card.
18.
Connect the cable from the upper battery to the upper cache module.
19.
Position any excess cable between the mezzanine card and the system board.
CAUTION: To prevent battery cable and system board damage, always install the cable
shield.
Hardware options installation
29
20.
Install the cable shield.
21.
Install the server A USB key, if removed.
CAUTION: Route the cache module battery cables so that they do not become pinched when
the server B assembly is installed.
22.
Install the server B assembly ("Install server B assembly" on page 15).
23.
Install the server blade ("Installing a server blade" on page 19).
Processor option
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
CAUTION: To avoid damage to the system board:
• Do not touch the processor socket contacts.
• Always install the processor socket cover after removing the processor from the socket.
• Do not tilt or slide the processor when lowering the processor into the socket.
CAUTION: To avoid damage to the processor:
• Handle the processor only by the edges.
• Do not touch the bottom of the processor, especially the contact area.
CAUTION: To prevent possible server malfunction and damage to the equipment,
multiprocessor configurations must contain processors with the same part number.
CAUTION: To prevent possible server blade overheating, always populate processor socket 2
with a processor and a heatsink or a processor socket cover and a heatsink blank.
Hardware options installation
30
CAUTION: The heatsink thermal interface media is not reusable and must be replaced if the
heatsink is removed from the processor after it has been installed.
IMPORTANT: When installing the heatsink, align the guide pins on the processor retention
bracket with the alignment holes in the heatsink.
IMPORTANT: Processor socket 1 must always be populated. If processor socket 1 is empty, the
server blade does not power up.
IMPORTANT: If upgrading processor speed or adding additional processors, update the
system ROM before installing the processor.
NOTE: Do not discard the processor protective cover. Always install the processor protective
cover if the processor is removed from the socket.
To install the component:
1.
Power down the server blade (on page 13).
2.
Remove the server blade (on page 14).
3.
Access the internal server components (on page 14).
4.
Remove the heatsink blank. Retain the heatsink blank for future use.
Hardware options installation
31
5.
Open the processor retaining latch and the processor socket retaining bracket.
6.
Remove the processor socket protective cover.
IMPORTANT: Be sure the processor remains inside the processor installation tool.
Hardware options installation
32
7.
If the processor has separated from the installation tool, carefully re-insert the processor in the tool.
8.
Align the processor installation tool with the socket and install the processor.
Hardware options installation
33
9.
Press down firmly until the processor installation tool clicks and separates from the processor, and
then remove the processor installation tool.
10.
Close the processor socket retaining bracket and the processor retaining latch.
Hardware options installation
34
11.
Remove the thermal interface protective cover from the heatsink.
CAUTION: Heatsink retaining screws should be tightened in diagonally opposite pairs (in an
"X" pattern).
IMPORTANT: When installing the heatsink, align the guide pins on the processor retention
bracket with the alignment holes in the heatsink.
12.
Install the heatsink.
CAUTION: Route the cache module battery cables so that they do not become pinched when
the server B assembly is installed.
13.
Install the server B assembly ("Install server B assembly" on page 15).
14.
Install the server blade ("Installing a server blade" on page 19).
Hardware options installation
35
Cabling
Using the HP c-Class Blade SUV Cable
The HP c-Class Blade SUV Cable enables the user to perform server blade administration, configuration,
and diagnostic procedures by connecting video and USB devices directly to the server blade. For SUV
cable connectors, see "HP c-Class Blade SUV Cable (on page 12)."
Connecting locally to a server blade with video and
USB devices
Use the SUV cable to connect a monitor and any of the following USB devices:
•
USB hub
•
USB keyboard
•
USB mouse
•
USB CD/DVD-ROM drive
•
USB diskette drive
Numerous configurations are possible. This section offers two possible configurations. For more
information, see "USB support and functionality (on page 51)."
Accessing a server blade with local KVM
For this configuration, a USB hub is not necessary. To connect additional devices, use a USB hub.
CAUTION: Before disconnecting the SUV cable from the connector, always squeeze the
release buttons on the sides of the connector. Failure to do so can result in damage to the
equipment.
1.
Connect the SUV cable to either the server A or server B SUV connector. For SUV connector
locations, see "Front panel components (on page 6)."
2.
Connect the video connector to a monitor.
3.
Connect a USB mouse to one USB connector.
Cabling
36
4.
Connect a USB keyboard to the second USB connector.
Item
Description
1
Monitor
2
USB mouse
3
HP c-Class Blade SUV Cable
4
Server blade
5
Video connector
6
USB keyboard
Accessing a server blade with local media devices
Use a USB hub when connecting a USB diskette drive and/or USB CD-ROM drive to the server blade. The
USB hub provides additional connections.
Use the following configuration when configuring a server blade or loading software updates and
patches from a USB CD/DVD-ROM or a USB diskette.
1.
Connect the SUV cable to either the server A or server B SUV connector. For SUV connector
locations, see "Front panel components (on page 6)."
2.
Connect the video connector to a monitor.
3.
Connect a USB hub to one USB connector.
4.
Connect the following to the USB hub:
o
USB CD/DVD-ROM drive
o
USB keyboard
o
USB mouse
Cabling
37
o
USB diskette
Item
Description
1
Monitor
2
USB mouse
3
HP c-Class Blade SUV Cable
4
Server blade
5
USB hub
6
USB keyboard
7
USB CD/DVD-ROM drive or diskette drive
BBWC battery cabling
Cabling
38
Software and configuration utilities
Server configuration
For software configuration purposes, all references to the term "server blade" apply to server A and server
B independently. Each server in the HP ProLiant BL2x220c Generation 5 Server Blade must be configured
with its own operating system and network connectivity.
Server blade deployment tools
Software drivers and additional components
HP offers the following additional software components for server blades:
•
Health and Wellness driver and IML viewer
•
iLO 2 Management interface driver
•
Rack infrastructure interface service
For Microsoft® Windows® OS users, these items are included in the HP ProLiant iLO 2 Standard Blade
Edition, available from the HP website (http://www.hp.com/servers/lights-out).
Linux OS users can download these components from the HP website
(http://www.hp.com/products/servers/linux).
For information on how to use these components with a Linux OS, see the HP website
(http://h18000.www1.hp.com/products/servers/linux/documentation.html).
HP BladeSystem c-Class Advanced management
iLO 2 is a standard component of ProLiant c-Class server blades that provides server health and remote
server blade manageability. Its features are accessed from a network client device using a supported web
browser. In addition to other features, iLO 2 provides keyboard, mouse, and video (text and graphics)
capability for a server blade, regardless of the state of the host OS or host server blade.
iLO 2 includes an intelligent microprocessor, secure memory, and a dedicated network interface. This
design makes iLO 2 independent of the host server blade and its OS. iLO 2 provides remote access to
any authorized network client, sends alerts, and provides other server blade management functions.
Using a supported web browser, you can:
•
Remotely access the console of the host server blade, including all text mode and graphics mode
screens with full keyboard and mouse controls.
•
Remotely power up, power down, or reboot the host server blade.
•
Remotely boot a host server blade to a virtual media image to perform a ROM upgrade or install an
OS.
Software and configuration utilities
39
•
Send alerts from iLO 2 regardless of the state of the host server blade.
•
Access advanced troubleshooting features provided by iLO 2.
•
Launch a web browser, use SNMP alerting, and diagnose the server blade with HP SIM.
•
Configure static IP bay settings for the dedicated iLO 2 management NICs on each server blade in
an enclosure for faster deployment.
To connect to the server blade using iLO 2, install the server blade in an enclosure. Onboard
Administrator assigns an IP address to enable iLO 2 connectivity to the server blade.
The c-Class tab enables you to control specific settings for the HP BladeSystem. iLO 2 also provides webbased status for the HP BladeSystem configuration.
For detailed information about iLO 2, refer to the HP Integrated Lights-Out User Guide on the HP website
(http://www.hp.com/servers/lights-out).
Network-based PXE deployment
PXE is a component of the Intel® WfM specification. The PXE model enables server blades to load and
execute an NBP from a PXE server and to execute a pre-configured image. The image can be an OS
image created by software utilities or a boot diskette image. This feature enables a user to configure a
server blade and install an OS over a network.
Deployment overview
When a PXE-enabled target server blade boots, it obtains an IP address from a DHCP server. The target
server blade obtains the name of the NBP from the appropriate boot server. Then, the target server blade
uses TFTP to download the NBP from the boot server and executes the image.
IMPORTANT: To connect to a network with a Pass-Thru module, always connect the Pass-Thru
module to a network device that supports Gigabit speed.
For each server blade being deployed, the PXE server must be connected to the NIC designated for PXE.
The server blade defaults PXE functions to NIC 1, but any of the NC series NICs in the server blade can
be designated for PXE in RBSU. For NIC connector locations, refer to the documentation included with the
server blade.
NOTE: Actual NIC numeration depends on several factors, including the OS installed on the
server blade.
To deploy an OS to multiple server blades, install a PXE deployment server on a network.
Deployment infrastructure
IMPORTANT: To connect to a network with a Pass-Thru module, always connect the Pass-Thru
module to a network device that supports Gigabit speed.
To establish a network-based PXE deployment infrastructure, provide the following software and minimum
hardware:
•
Client PC (administrative workstation)
Software and configuration utilities
40
o
AMD Athlon™ XP processor (700 MHz or greater recommended), AMD Athlon™ 64 processor,
or Intel® Pentium® III or higher processor (700 MHz or greater recommended)
o
128 MB of RAM
o
Microsoft® Windows® 2000 Professional or Microsoft® Windows® XP OS
o
Microsoft® Internet Explorer 5.5 or above with 128-bit encryption
o
Ethernet NIC with 10/100 RJ-45 connector
o
TCP/IP networking and an IP address compatible with one of the following: the iLO 2 Diagnostic
Port IP address or an assigned DHCP or static IP address
o
CD-ROM drive, CD/DVD-ROM drive, and/or diskette drive
o
Any of the following Java™ Runtime Environment versions:
1.3.1_02
1.3.1_07
1.3.1_08
1.4.1 for Windows® users only
1.4.2 for Linux users only
Access the Java™ Runtime Environment versions at the HP website
(http://java.sun.com/products/archive/index.html).
•
•
•
DHCP server (IP address assignment)
o
AMD Athlon™ XP processor (700 MHz or greater recommended), AMD Athlon™ 64 processor,
or Intel® Pentium® or Pentium® II 200-MHz or faster processor
o
64 MB of RAM
o
64 MB of free hard drive space
o
10-Mb/s network adapter
PXE deployment server (storing boot images)
o
AMD Athlon™ XP processor (700 MHz or greater recommended), AMD Athlon™ 64 processor,
or Intel® Pentium® III or higher processor (500 MHz recommended)
o
256 MB of RAM
o
10-Mb/s network adapter
o
CD-ROM drive
Windows® repository server (Windows® or Linux deployment)
o
Windows® 2000 or Windows Server™ 2003 OS installed
o
Network connection
o
CD-ROM drive
o
1.5 GB of available disk space
o
TCP/IP networking and an IP address compatible with one of the following: the iLO 2 Diagnostic
Port IP address or an assigned DHCP or static IP address
o
CD-ROM drive and/or diskette drive
o
Any of the following Java™ Runtime Environment versions:
1.3.1_02
1.3.1_07
Software and configuration utilities
41
1.3.1_08
1.4.1 for Windows® users only
1.4.2 for Linux users only
Access the Java™ Runtime Environment versions at the HP website
(http://java.sun.com/products/archive/index.html).
•
Network server with an OS installed
Deployment methods
Three primary deployment methods are supported:
IMPORTANT: To deploy a server blade without the RDP, create a bootable diskette or image
of a bootable diskette.
•
PXE deployment (on page 42)
•
CD-ROM deployment (on page 43)
•
Diskette image deployment (on page 44)
PXE deployment
PXE enables server blades to load an image over the network from a PXE server, and then execute it in
memory. The first NIC on the server blade is the default PXE boot NIC, but any of the other NC series
NICs can be configured to boot PXE. For more information, refer to "Network-based PXE deployment (on
page 40)."
NOTE: Actual NIC numeration depends on several factors, including the OS installed on the
server blade.
HP recommends using one of the following methods for PXE deployment:
•
HP ProLiant Essentials RDP ("HP ProLiant Essentials Rapid Deployment Pack" on page 42)
•
SmartStart Scripting Toolkit (on page 43)
HP ProLiant Essentials Rapid Deployment Pack
NOTE: To deploy server blades in an existing server blade enclosure, always use the most
recent version of RDP available at the HP website (http://www.hp.com/servers/rdp).
The RDP software is the preferred method for rapid, high-volume server deployments. The RDP software
integrates two powerful products: Altiris Deployment Solution and the HP ProLiant Integration Module.
The intuitive graphical user interface of the Altiris Deployment Solution console provides simplified pointand-click and drag-and-drop operations that enable you to deploy target servers, including server blades,
remotely. It enables you to perform imaging or scripting functions and maintain software images.
For more information about the RDP, refer to the HP ProLiant Essentials Rapid Deployment Pack CD or
refer to the HP website (http://www.hp.com/servers/rdp).
Software and configuration utilities
42
SmartStart Scripting Toolkit
The SmartStart Scripting Toolkit is a server deployment product that delivers an unattended automated
installation for high-volume server deployments. The SmartStart Scripting Toolkit is designed to support
ProLiant BL, ML, and DL servers. The toolkit includes a modular set of utilities and important documentation
that describes how to apply these new tools to build an automated server deployment process.
Using SmartStart technology, the Scripting Toolkit provides a flexible way to create standard server
configuration scripts. These scripts are used to automate many of the manual steps in the server
configuration process. This automated server configuration process cuts time from each server deployed,
making it possible to scale server deployments to high volumes in a rapid manner.
For more information, and to download the SmartStart Scripting Toolkit, refer to the HP website
(http://www.hp.com/servers/sstoolkit).
CD-ROM deployment
CD-ROM deployment involves using a bootable CD that executes scripts to configure the hardware and
install the OS. After the OS is configured, the server blade can access the network to locate the scripts
and files necessary for deployment. Before beginning the deployment process, connect the server blade to
the network.
NOTE: For more information about hardware and cabling configurations, see the documents
that ship with the enclosure.
Two methods are available for CD-ROM deployment:
•
iLO virtual CD-ROM
•
USB CD-ROM (on page 43)
iLO virtual CD-ROM
To deploy with a boot CD:
1.
Do one of the following:
o
Insert the boot CD into the client PC that is using the iLO 2 Remote Console.
o
Use iLO 2 to create an image file of the boot CD.
o
Copy the image of the boot CD to a location on the network or the client PC hard drive.
2.
Remotely access the server blade through iLO 2. Refer to "HP BladeSystem c-Class advanced
management (on page 39)."
3.
Click the Virtual Devices tab.
4.
Select Virtual Media.
5.
Use the Virtual Media applet to select the local CD or image file and connect the Virtual CD to the
server blade.
6.
Use the iLO 2 Virtual Power Button feature to reboot the server blade.
7.
After the server blade boots, follow the normal network installation procedure for the OS.
USB CD-ROM
This method uses SmartStart to facilitate loading the OS. However, SmartStart also allows for manual
loading of the OS and drivers.
Software and configuration utilities
43
To deploy with a boot CD:
1.
Use the local I/O cable to connect a USB CD-ROM drive to the server blade. Refer to "Connecting
locally to a server blade with video and USB devices (on page 36)."
2.
Insert the boot CD into the USB CD-ROM drive.
3.
Reboot the server blade.
4.
After the server blade boots, follow the normal installation procedure for an OS.
Windows Server™ 2003 cannot be installed from a USB CD-ROM on the I/O cable if the hard drive is
completely blank (no partitions defined). To install Windows Server™ 2003, use one of the following
methods:
•
Make a partition on the hard drive that Windows Server™ 2003 will be loaded on.
•
Use the SmartStart CD 7.0 or higher.
•
Use the Rapid Deployment Pack.
Diskette image deployment
To deploy with a diskette image, the user creates a DOS-based network-enabled boot diskette that
executes a script that configures the hardware and installs the OS. The diskette enables the server blade
to access the required deployment scripts and files on the network.
This method implies a deployment infrastructure that may include an administrator workstation, PXE
server, Microsoft® Windows® file share, or a Linux file share. For more information, refer to "Deployment
infrastructure (on page 40)."
Before beginning the deployment process, connect the server blade to the network.
NOTE: For more information about hardware and cabling configurations, see the documents
that ship with the enclosure.
Two methods are available for diskette image deployment:
•
iLO virtual floppy (on page 44)
•
PXE ("PXE deployment" on page 42)
iLO virtual floppy
To deploy with a boot diskette:
1.
Do one of the following:
o
Insert the boot diskette into the client PC that is using the iLO 2 Remote Console.
o
Use iLO 2 to create an image file of the boot diskette.
o
Copy the image of the boot diskette to a location on the network or the client PC hard drive.
2.
Remotely access the server blade through iLO 2. Refer to "HP BladeSystem c-Class advanced
management (on page 39)."
3.
Click the Virtual Devices tab.
4.
Select Virtual Media.
5.
Use the Virtual Media applet to select the local diskette or image file and connect the Virtual CD to
the server blade.
6.
Use the iLO 2 Virtual Power Button feature to reboot the server blade.
Software and configuration utilities
44
7.
After the server blade boots, follow the normal network installation procedure for the OS.
Creating a boot diskette
The SmartStart Scripting Toolkit provides the tools and information for creating a boot diskette. For details,
refer to the SmartStart Scripting Toolkit User Guide and download the latest version of the software from
the HP website (http://www.hp.com/servers/sstoolkit).
As an alternative method, configure the hardware manually with RBSU and the iLO 2 remote console.
With this method, the disk is more generic and integrates with an existing network OS installation
process. For more information, refer to "HP BladeSystem c-Class advanced management (on page 39)."
To operate properly, the server blade must have a supported OS. For the latest information on a
supported OS, refer to the HP website (http://www.hp.com/go/supportos).
SAN configuration
The server blade provides FC support for SAN implementations. This solution uses an optional FCA that
offers redundant SAN connectivity and optimization for HP StorageWorks products. The server blade is
also compatible with certain third-party SAN products. For more information, refer to the documentation
that ships with the FCA option.
For optimal SAN connectivity, observe the following guidelines:
•
The FCA option is installed correctly in the server blade. Refer to the documentation that ships with
the FCA option.
•
An FC-compatible interconnect is installed in the enclosure. Refer to the documentation that ships
with the interconnect option.
•
The server blade enclosure management module firmware is up-to-date. Refer to the HP Business
Support Center website (http://www.hp.com/support).
•
The server blade is cabled properly to a supported SAN.
•
SAN storage drivers are loaded. Refer to supporting white papers and the HP website
(http://www.hp.com/servers/rdp).
For SAN configuration information for the server blade, refer to the HP StorageWorks SAN Design
Reference Guide on the HP website
(http://h18000.www1.hp.com/products/storageworks/san/documentation.html).
Configuration tools
HP ROM-Based Setup Utility
RBSU is a configuration utility embedded in ProLiant servers that performs a wide range of configuration
activities that can include the following:
•
Configuring system devices and installed options
•
Enabling and disabling system features
•
Displaying system information
•
Selecting the primary boot controller
Software and configuration utilities
45
•
Configuring memory options
•
Language selection
For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the Documentation CD
or the HP website (http://www.hp.com/support/smartstart/documentation).
Using RBSU
To use RBSU, use the following keys:
•
To access RBSU, press the F9 key during power-up when prompted.
•
To navigate the menu system, use the arrow keys.
•
To make selections, press the Enter key.
•
To access Help for a highlighted configuration option, press the F1 key.
IMPORTANT: RBSU automatically saves settings when you press the Enter key. The utility does
not prompt you for confirmation of settings before you exit the utility. To change a selected
setting, you must select a different setting and press the Enter key.
Default configuration settings are applied to the server at one of the following times:
•
Upon the first system power-up
•
After defaults have been restored
Default configuration settings are sufficient for proper typical server operation, but configuration settings
can be modified using RBSU. The system will prompt you for access to RBSU with each power-up.
Auto-configuration process
The auto-configuration process automatically runs when you boot the server for the first time. During the
power-up sequence, the system ROM automatically configures the entire system without needing any
intervention. During this process, the ORCA utility, in most cases, automatically configures the array to a
default setting based on the number of drives connected to the server.
NOTE: The server may not support all the following examples.
NOTE: If the boot drive is not empty or has been written to in the past, ORCA does not
automatically configure the array. You must run ORCA to configure the array settings.
Drives installed
Drives used
RAID level
1
1
RAID 0
2
2
RAID 1
3, 4, 5, or 6
3, 4, 5, or 6
RAID 5
More than 6
0
None
To change any ORCA default settings and override the auto-configuration process, press the F8 key when
prompted.
By default, the auto-configuration process configures the system for the English language. To change any
default settings in the auto-configuration process (such as the settings for language, operating system, and
Software and configuration utilities
46
primary boot controller), execute RBSU by pressing the F9 key when prompted. After the settings are
selected, exit RBSU and allow the server to reboot automatically.
For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the Documentation CD
or the HP website (http://www.hp.com/support/smartstart/documentation).
Boot options
Near the end of the boot process, the boot options screen is displayed. This screen is visible for several
seconds before the system attempts to boot from a diskette, CD, or hard drive. During this time, you can
do the following:
•
Access RBSU by pressing the F9 key
•
Access the System Maintenance Menu (which enables you to launch ROM-based Diagnostics or
Inspect) by pressing the F10 key
•
Force a PXE Network boot by pressing the F12 key
BIOS Serial Console
BIOS Serial Console allows you to configure the serial port to view POST error messages and run RBSU
remotely through a serial connection to the server COM port. The server that you are remotely configuring
does not require a keyboard and mouse.
For more information about BIOS Serial Console, see the BIOS Serial Console User Guide on the
Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation).
Re-entering the server serial number and product ID
All references to the term server apply to server A and server B independently. For the server serial
number locations, see "System board components (on page 8)".
After you replace the system board, you must re-enter the server serial number and the product ID.
1.
During the server startup sequence, press the F9 key to access RBSU.
2.
Select the System Options menu.
3.
Select Serial Number. The following warning is displayed:
WARNING! WARNING! WARNING! The serial number is loaded into the system
during the manufacturing process and should NOT be modified. This option
should only be used by qualified service personnel. This value should
always match the serial number sticker located on the chassis.
4.
Press the Enter key to clear the warning.
5.
Enter the serial number and press the Enter key.
6.
Select Product ID.
7.
Enter the product ID and press the Enter key.
8.
Press the Esc key to close the menu.
9.
Press the Esc key to exit RBSU.
Press the F10 key to confirm exiting RBSU. The server will automatically reboot.
Software and configuration utilities
47
Management tools
Automatic Server Recovery
ASR is a feature that causes the system to restart when a catastrophic operating system error occurs, such
as a blue screen, ABEND, or panic. A system fail-safe timer, the ASR timer, starts when the System
Management driver, also known as the Health Driver, is loaded. When the operating system is
functioning properly, the system periodically resets the timer. However, when the operating system fails,
the timer expires and restarts the server.
ASR increases server availability by restarting the server within a specified time after a system hang or
shutdown. At the same time, the HP SIM console notifies you by sending a message to a designated
pager number that ASR has restarted the system. You can disable ASR from the HP SIM console or
through RBSU.
ROMPaq utility
The ROMPaq utility enables you to upgrade the system firmware (BIOS) or Lights-Out 100 firmware. To
upgrade the firmware, insert a ROMPaq diskette into the diskette drive or ROMPaq USB Key into an
available USB port and boot the system.
The ROMPaq utility checks the system and provides a choice (if more than one exists) of available
firmware revisions.
For more information about the ROMPaq utility, see the HP website (http://www.hp.com/go/support).
Integrated Lights-Out 2 technology
The iLO 2 subsystem is a standard component of selected ProLiant servers that provides server health and
remote server manageability. The iLO 2 subsystem includes an intelligent microprocessor, secure memory,
and a dedicated network interface. This design makes iLO 2 independent of the host server and its
operating system. The iLO 2 subsystem provides remote access to any authorized network client, sends
alerts, and provides other server management functions.
Using iLO 2, you can:
•
Remotely power up, power down, or reboot the host server.
•
Send alerts from iLO 2 regardless of the state of the host server.
•
Access advanced troubleshooting features through the iLO 2 interface.
•
Diagnose iLO 2 using HP SIM through a web browser and SNMP alerting.
For more information about iLO 2 features, refer to the iLO 2 documentation on the Documentation CD or
on the HP website (http://www.hp.com/servers/lights-out).
StorageWorks library and tape tools
HP StorageWorks L&TT provides functionality for firmware downloads, verification of device operation,
maintenance procedures, failure analysis, corrective service actions, and some utility functions. It also
provides seamless integration with HP hardware support by generating and emailing support tickets that
deliver a snapshot of the storage system.
Software and configuration utilities
48
For more information, and to download the utility, refer to the StorageWorks L&TT website
(http://h18006.www1.hp.com/products/storageworks/ltt).
HP Systems Insight Manager
HP SIM is a web-based application that allows system administrators to accomplish normal administrative
tasks from any remote location, using a web browser. HP SIM provides device management capabilities
that consolidate and integrate management data from HP and third-party devices.
IMPORTANT: You must install and use HP SIM to benefit from the Pre-Failure Warranty for
processors, SAS and SCSI hard drives, and memory modules.
For additional information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack or
the HP SIM website (http://www.hp.com/go/hpsim).
HP ProLiant Essentials Server Migration Pack - Physical to
ProLiant Edition
The HP ProLiant Essentials Server Migration Pack - Physical to ProLiant Edition (SMP - P2P) software
enables administrators to upgrade or replace an existing server through server migration. SMP - P2P
provides an automated, accurate, and affordable method of migrating existing servers and their content
to the latest server technologies.
SMP - P2P automates the migration of the operating system, applications, and data from one server to
another without errors, eliminating the need for manual redeployment of these elements on the new
server. During the migration process, the software automatically loads new drivers, required for boot, on
the destination server. The wizard-based user interface simplifies the migration process and requires little
experience or training.
For more information about the SMP – P2P, see the HP website (http://www.hp.com/go/p2p).
HP ProLiant Essentials Performance Management Pack
HP ProLiant Essentials Performance Management Pack (PMP) is an integrated performance management
solution that detects and analyzes hardware bottlenecks on HP ProLiant servers, select HP Integrity servers
and MSA500/MSA1000/MSA1500 shared storage devices.
PMP provides the tools you need to receive proactive notification of building bottlenecks, and debug
existing performance issues. PMP is automatically installed with HP Systems Insight Manager (HP SIM)
and is integrated with HP SIM. No software installation on the monitored servers is required, other than
the Insight Management Agents. PMP analyzes performance information to determine if there is a building
or existing restriction. You can display this information interactively, log the information to a database for
later analysis or reporting, and set up proactive notification using the HP Systems Insight Manager
notification mechanism.
For more information on HP ProLiant Essentials Performance Management Pack, see the documentation
available on the HP website (http://www.hp.com/products/pmp).
Software and configuration utilities
49
HP ProLiant Essentials Vulnerability and Patch Management Pack
The HP ProLiant Essentials Vulnerability and Patch Management Pack software extends the functionality of
HP Systems Insight Manager (HP SIM) to provide vulnerability and patch management for target systems.
The Vulnerability and Patch Management Pack is an all-in-one vulnerability assessment and patch
management tool. It enables you to gain the upper hand in the war against hackers, worms, and Trojan
software that exploit software security vulnerabilities by:
•
Enhancing system lifecycle management by incorporating vulnerability assessment and patching as
integral parts of the system management process.
•
Accelerating resolution of vulnerabilities by reducing the research time to understand the criticality of
the vulnerability and the expected behavior for patches and fixes.
•
Reducing the risk of security threats by automating the acquisition, scheduling the deployment, and
ensuring that the patches remain in place continuously enforcing the persistence (desired state) of
patches.
The Vulnerability and Patch Management Pack and HP SIM can be installed on a single server (referred to
as a shared configuration) or on a separate server (referred to as a distributed configuration).
The Vulnerability and Patch Management Pack is included on the Insight Control Data Center Edition
DVD. For more information, see the HP ProLiant Essentials Vulnerability and Patch Management Pack User
Guide, or the HP website (http://www.hp.com).
HP Insight Control Environment Suites
HP Insight Control Environment and Insight Control Environment for BladeSystem are integrated suites of
software that simplify the management of HP infrastructures.
The HP Insight Control Environment suites are licensing options for HP infrastructure management software
delivered on the Insight Control Management DVD. HP Insight Control Environment provides
comprehensive management for ProLiant ML/DL customers, while HP Insight Control Environment for
BladeSystem provides additional functionality for HP BladeSystem environments.
Using an integrated, wizard-based installer, Insight Control Environment suites install and configure HP
Systems Insight Manager (HP SIM) and HP ProLiant Essentials management software rapidly and
consistently. Once installed, Insight Control Environment suites deliver enhanced infrastructure stability by
improving control over IT assets, increasing responsiveness to business needs through flexible deployment
and optimization of compute resources, and providing tangible savings through improved IT staff
efficiency.
The software installed by Insight Control Environment suites delivers core management functionality for HP
ProLiant server and HP BladeSystem lifecycles, including:
•
Rapid server deployment
•
Health and performance monitoring
•
Comprehensive remote control
•
Vulnerability scanning and patch management
•
Power and thermal measurement, reporting, capping, and regulation
•
Integrated management of virtual and physical infrastructure
•
Third-party device management
Software and configuration utilities
50
For more information about Insight Control Environment suites, see the HP website
(http://www.hp.com/go/ice).
USB support and functionality
USB support
HP provides both standard USB support and legacy USB support. Standard support is provided by the OS
through the appropriate USB device drivers. Before the OS loads, HP provides support for USB devices
through legacy USB support, which is enabled by default in the system ROM. HP hardware supports USB
version 1.1 or 2.0, depending on the version of the hardware.
Legacy USB support provides USB functionality in environments where USB support is normally not
available. Specifically, HP provides legacy USB functionality for:
•
POST
•
RBSU
•
Diagnostics
•
DOS
•
Operating environments which do not provide native USB support
For more information on ProLiant USB support, refer to the HP website
(http://h18004.www1.hp.com/products/servers/platforms/usb-support.html).
Internal USB functionality
An internal USB connector is available for use with security key devices and USB drive keys. This solution
provides for use of a permanent USB key installed in the internal connector, avoiding issues of clearance
on the front of the rack and physical access to secure data.
External USB functionality
HP provides external USB support to enable local connection of USB devices for server blade
administration, configuration, and diagnostic procedures. For more information, see "Using the HP cClass Blade SUV Cable (on page 36)."
For additional security, external USB functionality can be disabled through RBSU. Disabling external USB
support in RBSU disables the USB connectors on the HP c-Class Blade SUV Cable.
Diagnostic tools
HP Insight Diagnostics
HP Insight Diagnostics is a proactive server blade management tool, available in both offline and online
versions, that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify
server blade installations, troubleshoot problems, and perform repair validation.
HP Insight Diagnostics Offline Edition performs various in-depth system and component testing while the
OS is not running. To run this utility, launch the SmartStart CD.
Software and configuration utilities
51
HP Insight Diagnostics Online Edition is a web-based application that captures system configuration and
other related data needed for effective server blade management. Available in Microsoft® Windows®
and Linux versions, the utility helps to ensure proper system operation.
For more information or to download the utility, refer to the HP website
(http://www.hp.com/servers/diags).
HP Insight Diagnostics survey functionality
HP Insight Diagnostics (on page 51) provides survey functionality that gathers critical hardware and
software information on ProLiant server blades.
This functionality supports operating systems that may not be supported by the server blade. For operating
systems supported by the server blade, see the HP website (http://www.hp.com/go/supportos).
If a significant change occurs between data-gathering intervals, the survey function marks the previous
information and overwrites the survey data files to reflect the latest changes in the configuration.
Survey functionality is installed with every SmartStart-assisted HP Insight Diagnostics installation, or it can
be installed through the HP PSP ("ProLiant Support Packs" on page 54).
NOTE: The current version of SmartStart provides the memory spare part numbers for the
server blade. To download the latest version, see the HP website
(http://www.hp.com/support).
Integrated Management Log
The IML records hundreds of events and stores them in an easy-to-view form. The IML timestamps each
event with 1-minute granularity.
You can view recorded events in the IML in several ways, including the following:
•
From within HP SIM ("HP Systems Insight Manager" on page 49)
•
From within Survey Utility
•
From within operating system-specific IML viewers
o
For NetWare: IML Viewer
o
For Windows®: IML Viewer
o
For Linux: IML Viewer Application
•
From within the iLO 2 user interface
•
From within HP Insight Diagnostics (on page 51)
For more information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack.
ROMPaq disaster recovery
Normally, the server blade enters disaster recovery mode automatically when it detects a corrupted ROM.
See "Automatic ROMPaq disaster recovery (on page 53)."
If the server blade does not detect a corrupted ROM automatically, change the system maintenance switch
settings to force the server blade into disaster recovery mode. See "Manual ROMPaq disaster recovery
(on page 53)."
Software and configuration utilities
52
Automatic ROMPaq disaster recovery
1.
Create a ROMPaq diskette using the Autorun Menu on the SmartStart CD.
2.
Power down the server blade (on page 13).
3.
Insert the ROMPaq diskette.
4.
Power up the server blade.
5.
o
If the diskette is valid, the server blade generates one long beep and two short beeps to indicate
that the server blade is in disaster recovery mode.
o
If the diskette is invalid or not inserted, the server blade continues to beep.
Wait while the ROMPaq diskette flashes the system ROM image:
o
If successful, the server generates a sequence of ascending audible beeps.
o
If unsuccessful, the server generates a sequence of descending audible beeps. Repeat the
disaster recovery process.
6.
Power down the server blade (on page 13).
7.
Remove the ROMPaq diskette.
8.
Power up the server blade.
Manual ROMPaq disaster recovery
1.
Create a ROMPaq diskette using the Autorun Menu on the SmartStart CD.
2.
Power down the server blade (on page 13).
3.
Insert the ROMPaq diskette.
4.
Set S1, S4, S5, and S6 of the system maintenance switch to On ("System board components" on
page 8).
5.
Power up the server blade.
6.
o
If the diskette is valid, the server blade generates one long beep and two short beeps to indicate
that the server blade is in disaster recovery mode.
o
If the diskette is invalid or not inserted, the server blade continues to beep.
Wait while the ROMPaq diskette flashes the system ROM image:
o
If successful, the server generates a sequence of ascending audible beeps.
o
If unsuccessful, the server generates a sequence of descending audible beeps. Repeat the
disaster recovery process.
7.
Power down the server blade (on page 13).
8.
Remove the ROMPaq diskette.
9.
Set S1, S4, S5, and S6 of the system maintenance switch to Off.
10.
Power up the server blade.
Software and configuration utilities
53
Keeping the system current
Drivers
The server includes new hardware that may not have driver support on all operating system installation
media.
If you are installing a SmartStart-supported operating system, use the SmartStart software and its Assisted
Path feature to install the operating system and latest driver support.
NOTE: If you are installing drivers from the SmartStart CD or the Software Maintenance CD,
refer to the SmartStart website (http://www.hp.com/servers/smartstart) to be sure that you are
using the latest version of SmartStart. For more information, refer to the documentation
provided with the SmartStart CD.
If you do not use the SmartStart CD to install an operating system, drivers for some of the new hardware
are required. These drivers, as well as other option drivers, ROM images, and value-add software can be
downloaded from the HP website (http://www.hp.com/support).
IMPORTANT: Always perform a backup before installing or updating device drivers.
Operating system version support
Refer to the operating system support matrix (http://www.hp.com/go/supportos).
ProLiant Support Packs
PSPs represent operating system-specific bundles of ProLiant optimized drivers, utilities, and management
agents. Refer to the PSP website
(http://h18000.www1.hp.com/products/servers/management/psp.html).
HP Smart Update Manager
The HP Smart Update Manager enables system administrators to upgrade ROM images efficiently across
a wide range of servers and options. This tool has the following features:
•
Works offline and online
•
Supports Microsoft® Windows® and Linux operating systems
•
Integrates with other software maintenance, deployment, and operating system tools
•
Automatically checks for hardware, firmware, and operating system dependencies, and installs only
the correct ROM upgrades required by each target server
For more information, see the HP Smart Update Manager User Guide. The guide and the HP Smart
Update Manager utility are available from the ProLiant Firmware Maintenance CD. This CD and others
can be downloaded free of charge from the SmartStart download page on the HP website
(http://www.hp.com/go/support).
Software and configuration utilities
54
System Online ROM flash component utility
The Online ROM Flash Component Utility enables system administrators to efficiently upgrade system or
controller ROM images across a wide range of servers and array controllers. This tool has the following
features:
•
Works offline and online
•
Supports Microsoft® Windows NT®, Windows® 2000, Windows Server™ 2003, Novell Netware,
and Linux operating systems
IMPORTANT: This utility supports operating systems that may not be supported by the server.
For operating systems supported by the server, see the HP website
(http://www.hp.com/support).
•
Integrates with other software maintenance, deployment, and operating system tools
•
Automatically checks for hardware, firmware, and operating system dependencies, and installs only
the correct ROM upgrades required by each target server
To download the tool and for more information, see the HP website (http://www.hp.com/support).
Change control and proactive notification
HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of
upcoming hardware and software changes on HP commercial products.
For more information, refer to the HP website (http://www.hp.com/go/pcn).
Care Pack
HP Care Pack Services offer upgraded service levels to extend and expand standard product warranty
with easy-to-buy, easy-to-use support packages that help you make the most of your server investments.
Refer to the Care Pack website (http://www.hp.com/hps/carepack/servers/cp_proliant.html).
Software and configuration utilities
55
Troubleshooting
Troubleshooting resources
The HP ProLiant Servers Troubleshooting Guide provides procedures for resolving common problems and
comprehensive courses of action for fault isolation and identification, error message interpretation, issue
resolution, and software maintenance on ProLiant servers and server blades. This guide includes problemspecific flowcharts to help you navigate complex troubleshooting processes. To view the guide, select a
language:
•
English (http://www.hp.com/support/ProLiant_TSG_en)
•
French (http://www.hp.com/support/ProLiant_TSG_fr)
•
Italian (http://www.hp.com/support/ProLiant_TSG_it)
•
Spanish (http://www.hp.com/support/ProLiant_TSG_sp)
•
German (http://www.hp.com/support/ProLiant_TSG_gr)
•
Dutch (http://www.hp.com/support/ProLiant_TSG_nl)
•
Japanese (http://www.hp.com/support/ProLiant_TSG_jp)
The HP BladeSystem c-Class Enclosure Troubleshooting Guide provides procedures and solutions for
troubleshooting HP BladeSystem c-Class enclosures. This guide explains how to use the Insight Display to
troubleshoot enclosures, and it includes a flowchart to help you navigate the troubleshooting process. To
view the guide, see the HP website (http://www.hp.com/support/BladeSystem_Enclosure_TSG_en).
Pre-diagnostic steps
WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary
information in the server documentation before removing, replacing, reseating, or modifying
system components.
IMPORTANT: This guide provides information for multiple servers. Some information may not
apply to the server you are troubleshooting. Refer to the server documentation for information
on procedures, hardware options, software tools, and operating systems supported by the
server.
1.
Review the important safety information (on page 57).
2.
Gather symptom information (on page 58).
3.
Prepare the server for diagnosis (on page 58).
4.
Use the Start diagnosis flowchart (on page 60) to begin the diagnostic process.
Troubleshooting
56
Important safety information
Familiarize yourself with the safety information in the following sections before troubleshooting the server.
Important safety information
Before servicing this product, read the Important Safety Information document provided with the server.
Symbols on equipment
The following symbols may be placed on equipment to indicate the presence of potentially hazardous
conditions.
This symbol indicates the presence of hazardous energy circuits or electric shock
hazards. Refer all servicing to qualified personnel.
WARNING: To reduce the risk of injury from electric shock hazards, do not open this
enclosure. Refer all maintenance, upgrades, and servicing to qualified personnel.
This symbol indicates the presence of electric shock hazards. The area contains no
user or field serviceable parts. Do not open for any reason.
WARNING: To reduce the risk of injury from electric shock hazards, do not open this
enclosure.
This symbol on an RJ-45 receptacle indicates a network interface connection.
WARNING: To reduce the risk of electric shock, fire, or damage to the equipment,
do not plug telephone or telecommunications connectors into this receptacle.
This symbol indicates the presence of a hot surface or hot component. If this surface is
contacted, the potential for injury exists.
WARNING: To reduce the risk of injury from a hot component, allow the surface to
cool before touching.
This symbol indicates that the component exceeds the recommended weight for one
individual to handle safely.
5.9 kg
13.00 lb
WARNING: To reduce the risk of personal injury or damage to the equipment,
observe local occupational health and safety requirements and guidelines for manual
material handling.
These symbols, on power supplies or systems, indicate that the equipment is supplied
by multiple sources of power.
WARNING: To reduce the risk of injury from electric shock, remove all power cords
to completely disconnect power from the system.
Warnings
Troubleshooting
57
WARNING: Only authorized technicians trained by HP should attempt to repair this
equipment. All troubleshooting and repair procedures are detailed to allow only
subassembly/module-level repair. Because of the complexity of the individual boards and
subassemblies, no one should attempt to make repairs at the component level or to make
modifications to any printed wiring board. Improper repairs can create a safety hazard.
WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that:
• The leveling feet are extended to the floor.
• The full weight of the rack rests on the leveling feet.
• The stabilizing feet are attached to the rack if it is a single-rack installation.
• The racks are coupled together in multiple-rack installations.
• Only one component is extended at a time. A rack may become unstable if more than one
component is extended for any reason.
Symptom information
Before troubleshooting a server problem, collect the following information:
•
What events preceded the failure? After which steps does the problem occur?
•
What has been changed since the time the server was working?
•
Did you recently add or remove hardware or software? If so, did you remember to change the
appropriate settings in the server setup utility, if necessary?
•
How long has the server exhibited problem symptoms?
•
If the problem occurs randomly, what is the duration or frequency?
To answer these questions, the following information may be useful:
•
Run HP Insight Diagnostics (on page 51) and use the survey page to view the current configuration
or to compare it to previous configurations.
•
Refer to your hardware and software records for information.
•
Refer to server LEDs and their statuses.
Prepare the server for diagnosis
1.
Be sure the server is in the proper operating environment with adequate power, air conditioning,
and humidity control. Refer to the server documentation for required environmental conditions.
2.
Record any error messages displayed by the system.
3.
Remove all diskettes and CDs from the media drives.
4.
Power down the server and peripheral devices if you will be diagnosing the server offline. Always
perform an orderly shutdown, if possible. This means you must:
a. Exit any applications.
b. Exit the operating system.
c.
5.
Power down the server.
Disconnect any peripheral devices not required for testing (any devices not necessary to power up
the server). Do not disconnect the printer if you want to use it to print error messages.
Troubleshooting
58
6.
Collect all tools and utilities, such as a Torx screwdriver, loopback adapters, ESD wrist strap, and
software utilities, necessary to troubleshoot the problem.
o
You must have the appropriate Health Drivers and Management Agents installed on the server.
NOTE: To verify the server configuration, connect to the System Management homepage and
select Version Control Agent. The VCA gives you a list of names and versions of all installed
HP drivers, Management Agents, and utilities, and whether they are up to date.
o
HP recommends you have access to the server documentation for server-specific information.
o
HP recommends you have access to the SmartStart CD for value-added software and drivers
required during the troubleshooting process.
NOTE: Download the current version of SmartStart from the HP website
(http://www.hp.com/servers/smartstart).
Service notifications
To view the latest service notifications, refer to the HP website (http://www.hp.com/go/bizsupport).
Select the appropriate server model, and then click the Troubleshoot a Problem link on the product page.
Loose connections
Action:
•
Be sure all power cords are securely connected.
•
Be sure all cables are properly aligned and securely connected for all external and internal
components.
•
Remove and check all data and power cables for damage. Be sure no cables have bent pins or
damaged connectors.
•
If a fixed cable tray is available for the server, be sure the cords and cables connected to the server
are routed correctly through the tray.
•
Be sure each device is properly seated. Avoid bending or flexing circuit boards when reseating
components.
•
If a device has latches, be sure they are completely closed and locked.
•
Check any interlock or interconnect LEDs that may indicate a component is not connected properly.
•
If problems continue to occur, remove and reinstall each device, checking the connectors and sockets
for bent pins or other damage.
Troubleshooting flowcharts
To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section,
"Start diagnosis flowchart (on page 60)," and follow the appropriate diagnostic path. If the other
flowcharts do not provide a troubleshooting solution, follow the diagnostic steps in "General diagnosis
flowchart (on page 61)." The General diagnosis flowchart is a generic troubleshooting process to be used
when the problem is not server-specific or is not easily categorized into the other flowcharts.
Troubleshooting
59
The available flowcharts include:
•
Start diagnosis flowchart (on page 60)
•
General diagnosis flowchart (on page 61)
•
Server blade power-on problems flowchart (on page 63)
•
POST problems flowchart (on page 65)
•
OS boot problems flowchart (on page 67)
•
Server fault indications flowchart (on page 69)
Start diagnosis flowchart
Use the following flowchart to start the diagnostic process.
Item
Refer to
1
"General diagnosis flowchart (on page 61)"
2
"Power-on problems flowchart ("Server blade power-on problems
flowchart" on page 63)"
3
"POST problems flowchart (on page 65)"
4
"OS boot problems flowchart (on page 67)"
5
"Server fault indications flowchart (on page 69)"
Troubleshooting
60
General diagnosis flowchart
The General diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure of the
problem, or if the other flowcharts do not fix the problem, use the following flowchart.
Item
See
1
"Symptom information (on page 58)"
2
"Loose connections (on page 59)"
3
"Service notifications (on page 59)"
Troubleshooting
61
Item
See
4
The most recent version of a particular server or option firmware is
available on the following websites:
•
HP Support website (http://www.hp.com/support)
•
HP ROM-BIOS/Firmware Updates website
(http://h18023.www1.hp.com/support/files/server/us/romflash.ht
ml)
5
"General memory problems are occurring" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the HP
website (http://www.hp.com/support)
6
•
Maintenance and service guides for p-Class server blades, located
on the Documentation CD or the HP website
(http://www.hp.com/products/servers/proliant-bl/p-class/info)
•
Maintenance and service guides for c-Class server blades, located
on the Documentation CD or the HP website
(http://www.hp.com/go/bladesystem/documentation)
•
Maintenance and service guides for p-Class server blades, located
on the Documentation CD or the HP website
(http://www.hp.com/products/servers/proliant-bl/p-class/info)
•
Maintenance and service guides for c-Class server blades, located
on the Documentation CD or the HP website
(http://www.hp.com/go/bladesystem/documentation)
•
"Hardware problems" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or on the HP website
(http://www.hp.com/support)
•
"Server information you need" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the
HP website (http://www.hp.com/support)
•
"Operating system information you need" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the
HP website (http://www.hp.com/support)
7
8
9
"HP contact information (on page 81)"
Troubleshooting
62
Server blade power-on problems flowchart
Symptoms:
•
The server does not power on.
•
The system power LED is off or amber.
Troubleshooting
63
•
The health LED is red or amber.
NOTE: For the location of server LEDs and information on their statuses, refer to the server
documentation.
Possible causes:
•
Improperly seated or faulty power supply
•
Loose or faulty power cord
•
Power source problem
•
Power on circuit problem
•
Improperly seated component or interlock problem
•
Faulty internal component
Item
See
1
"Component identification (on page 6)"
2
Maintenance and service guides for c-Class server blades, located on
the HP website (http://www.hp.com/go/bladesystem/documentation)
3
Integrated Lights-Out User Guide located on the HP website
(http://www.hp.com/servers/lights-out)
Troubleshooting
64
POST problems flowchart
Symptoms:
•
Server does not complete POST
NOTE: The server has completed POST when the system attempts to access the boot device.
•
Server completes POST with errors
Possible problems:
•
Improperly seated or faulty internal component
•
Faulty KVM device
•
Faulty video device
Troubleshooting
65
Item
Refer to
1
Server blade power-on problems flowchart (on page 63)
2
"POST error messages and beep codes (on page 71)"
3
"Video problems" in the HP ProLiant Servers Troubleshooting Guide
located on the Documentation CD or on the HP website
(http://www.hp.com/support)
4
"Symptom information (on page 58)"
5
"General memory problems are occurring" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the HP
website (http://www.hp.com/support)
6
•
"Hardware problems" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or on the HP website
(http://www.hp.com/support)
•
Maintenance and service guides for c-Class server blades, located on
the Documentation CD or the HP website
(http://www.hp.com/go/bladesystem/documentation)
•
"Server information you need" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the
HP website (http://www.hp.com/support)
•
"Operating system information you need" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the
HP website (http://www.hp.com/support)
7
Troubleshooting
66
OS boot problems flowchart
There are two ways to use SmartStart when diagnosing OS boot problems on a server blade:
•
Use iLO to attach virtual devices remotely to mount the SmartStart CD on the server blade.
•
Use an HP c-Class Blade SUV Cable and drive to connect to the server blade, and then restart the
server blade.
Symptoms:
•
Server does not boot a previously installed OS
Troubleshooting
67
•
Server does not boot SmartStart
Possible causes:
•
Corrupted OS
•
Hard drive subsystem problem
•
Incorrect boot order setting in RBSU
Item
See
1
HP ROM-Based Setup Utility User Guide
(http://www.hp.com/servers/smartstart)
2
"POST problems flowchart (on page 65)"
3
•
"Hard drive problems" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or on the HP website
(http://www.hp.com/support)
•
Controller documentation
4
"HP Insight Diagnostics (on page 51)" or in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the HP
website (http://www.hp.com/support)
5
•
"Loose connections (on page 59)"
•
"CD-ROM and DVD drive problems" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the
HP website (http://www.hp.com/support)
•
Controller documentation
6
"General memory problems are occurring" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the HP
website (http://www.hp.com/support)
7
•
"Operating system problems" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the
HP website (http://www.hp.com/support)
•
"HP contact information (on page 81)"
•
"Hardware problems" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or on the HP website
(http://www.hp.com/support)
•
Maintenance and service guides for p-Class server blades, located
on the Documentation CD or the HP website
(http://www.hp.com/products/servers/proliant-bl/p-class/info)
•
Maintenance and service guides for c-Class server blades, located on
the Documentation CD or the HP website
(http://www.hp.com/go/bladesystem/documentation)
8
9
"General diagnosis flowchart (on page 61)"
Troubleshooting
68
* See the server blade OS boot problems flowchart (on page 67)
Server fault indications flowchart
Symptoms:
•
Server boots, but a fault event is reported by Insight Management Agents
•
Server boots, but the internal health LED, external health LED, or component health LED is red or
amber
Troubleshooting
69
NOTE: For the location of server LEDs and information on their statuses, refer to the server
documentation.
Possible causes:
•
Improperly seated or faulty internal or external component
•
Unsupported component installed
•
Redundancy failure
•
System overtemperature condition
Item
See
1
"Management agents" or in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or on the HP website
(http://www.hp.com/support)
2
•
"Integrated Management Log (on page 52)" or in the HP ProLiant
Servers Troubleshooting Guide located on the Documentation CD or
on the HP website (http://www.hp.com/support)
•
"Event list error messages" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or on the HP website
(http://www.hp.com/support)
3
"Component identification (on page 6)"
4
System Management Homepage (https://localhost:2381)
5
"Power-on problems flowchart ("Server blade power-on problems
flowchart" on page 63)"
6
•
"Hardware problems" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or on the HP website
(http://www.hp.com/support)
•
Maintenance and service guides for c-Class server blades, located on
the Documentation CD or the HP website
(http://www.hp.com/go/bladesystem/documentation)
•
"HP contact information (on page 81)"
•
"Hardware problems" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or on the HP website
(http://www.hp.com/support)
•
Maintenance and service guides for c-Class server blades, located on
the Documentation CD or the HP website
(http://www.hp.com/go/bladesystem/documentation)
7
Troubleshooting
70
POST error messages and beep codes
For a complete listing of error messages, refer to the "POST error messages" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the HP website
(http://www.hp.com/support).
WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary
information in the server documentation before removing, replacing, reseating, or modifying
system components.
Troubleshooting
71
Battery replacement
HP recommends replacing the battery on both server A and server B when either battery is replaced.
If the server blade no longer automatically displays the correct date and time, you may need to replace
the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years.
WARNING: The computer contains an internal lithium manganese dioxide, a vanadium
pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not
properly handled. To reduce the risk of personal injury:
• Do not attempt to recharge the battery.
• Do not expose the battery to temperatures higher than 60°C (140°F).
• Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water.
• Replace only with the spare designated for this product.
To remove the component:
1.
Power down the server blade (on page 13).
2.
Remove the server blade (on page 14).
3.
Access the internal server components (on page 14).
4.
Identify the battery location ("System board components" on page 8).
5.
Remove the battery.
IMPORTANT: Replacing the system board battery resets the system ROM to its default
configuration. After replacing the battery, reconfigure the system through RBSU.
To replace the component, reverse the removal procedure.
Battery replacement
72
Regulatory compliance notices
Regulatory compliance identification numbers
For the purpose of regulatory compliance certifications and identification, this product has been assigned
a unique regulatory model number. The regulatory model number can be found on the product nameplate
label, along with all required approval markings and information. When requesting compliance
information for this product, always refer to this regulatory model number. The regulatory model number is
not the marketing name or model number of the product.
Federal Communications Commission notice
Part 15 of the Federal Communications Commission (FCC) Rules and Regulations has established Radio
Frequency (RF) emission limits to provide an interference-free radio frequency spectrum. Many electronic
devices, including computers, generate RF energy incidental to their intended function and are, therefore,
covered by these rules. These rules place computers and related peripheral devices into two classes, A
and B, depending upon their intended installation. Class A devices are those that may reasonably be
expected to be installed in a business or commercial environment. Class B devices are those that may
reasonably be expected to be installed in a residential environment (for example, personal computers).
The FCC requires devices in both classes to bear a label indicating the interference potential of the device
as well as additional operating instructions for the user.
FCC rating label
The FCC rating label on the device shows the classification (A or B) of the equipment. Class B devices
have an FCC logo or ID on the label. Class A devices do not have an FCC logo or ID on the label. After
you determine the class of the device, refer to the corresponding statement.
Class A equipment
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference, in which case the user will be required to correct
the interference at personal expense.
Class B equipment
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and can radiate radio frequency
Regulatory compliance notices 73
energy and, if not installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can
be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
•
Reorient or relocate the receiving antenna.
•
Increase the separation between the equipment and receiver.
•
Connect the equipment into an outlet on a circuit that is different from that to which the receiver is
connected.
•
Consult the dealer or an experienced radio or television technician for help.
Declaration of conformity for products marked with
the FCC logo, United States only
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
For questions regarding this product, contact us by mail or telephone:
•
Hewlett-Packard Company
P. O. Box 692000, Mail Stop 530113
Houston, Texas 77269-2000
•
1-800-HP-INVENT (1-800-474-6836). (For continuous quality improvement, calls may be recorded
or monitored.)
For questions regarding this FCC declaration, contact us by mail or telephone:
•
Hewlett-Packard Company
P. O. Box 692000, Mail Stop 510101
Houston, Texas 77269-2000
•
1­281-514-3333
To identify this product, refer to the part, series, or model number found on the product.
Modifications
The FCC requires the user to be notified that any changes or modifications made to this device that are
not expressly approved by Hewlett-Packard Company may void the user’s authority to operate the
equipment.
Cables
Connections to this device must be made with shielded cables with metallic RFI/EMI connector hoods in
order to maintain compliance with FCC Rules and Regulations.
Regulatory compliance notices 74
Canadian notice (Avis Canadien)
Class A equipment
This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment
Regulations.
Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel
brouilleur du Canada.
Class B equipment
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment
Regulations.
Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel
brouilleur du Canada.
European Union regulatory notice
This product complies with the following EU Directives:
•
Low Voltage Directive 2006/95/EC
•
EMC Directive 2004/108/EC
Compliance with these directives implies conformity to applicable harmonized European standards
(European Norms) which are listed on the EU Declaration of Conformity issued by Hewlett-Packard for this
product or product family.
This compliance is indicated by the following conformity marking placed on the product:
This marking is valid for non-Telecom products and EU harmonized Telecom products (e.g. Bluetooth).
This marking is valid for EU non-harmonized Telecom products.
*Notified body number (used only if applicable—refer to the product label)
Hewlett-Packard GmbH, HQ-TRE, Herrenberger Strasse 140, 71034 Boeblingen, Germany
Disposal of waste equipment by users in private
households in the European Union
Regulatory compliance notices 75
This symbol on the product or on its packaging indicates that this product must not be disposed
of with your other household waste. Instead, it is your responsibility to dispose of your waste
equipment by handing it over to a designated collection point for the recycling of waste
electrical and electronic equipment. The separate collection and recycling of your waste
equipment at the time of disposal will help to conserve natural resources and ensure that it is
recycled in a manner that protects human health and the environment. For more information
about where you can drop off your waste equipment for recycling, please contact your local
city office, your household waste disposal service or the shop where you purchased the
product.
Japanese notice
BSMI notice
Regulatory compliance notices 76
Korean notice
Class A equipment
Class B equipment
Laser compliance
This product may be provided with an optical storage device (that is, CD or DVD drive) and/or fiber optic
transceiver. Each of these devices contains a laser that is classified as a Class 1 Laser Product in
accordance with US FDA regulations and the IEC 60825-1. The product does not emit hazardous laser
radiation.
Each laser product complies with 21 CFR 1040.10 and 1040.11 except for deviations pursuant to Laser
Notice No. 50, dated May 27, 2001; and with IEC 60825-1:1993/A2:2001.
WARNING: Use of controls or adjustments or performance of procedures other than those
specified herein or in the laser product's installation guide may result in hazardous radiation
exposure. To reduce the risk of exposure to hazardous radiation:
• Do not try to open the module enclosure. There are no user-serviceable components inside.
• Do not operate controls, make adjustments, or perform procedures to the laser device other
than those specified herein.
• Allow only HP Authorized Service technicians to repair the unit.
The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration
implemented regulations for laser products on August 2, 1976. These regulations apply to laser products
manufactured from August 1, 1976. Compliance is mandatory for products marketed in the United States.
Battery replacement notice
Regulatory compliance notices 77
WARNING: The computer contains an internal lithium manganese dioxide, a vanadium
pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not
properly handled. To reduce the risk of personal injury:
• Do not attempt to recharge the battery.
• Do not expose the battery to temperatures higher than 60°C (140°F).
• Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water.
Batteries, battery packs, and accumulators should not be disposed of together with the general
household waste. To forward them to recycling or proper disposal, use the public collection system
or return them to HP, an authorized HP Partner, or their agents.
For more information about battery replacement or proper disposal, contact an authorized reseller or an
authorized service provider.
Taiwan battery recycling notice
The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article 15 of
the Waste Disposal Act to indicate the recovery marks on the batteries used in sales, giveaway or
promotion. Contact a qualified Taiwanese recycler for proper battery disposal.
Regulatory compliance notices 78
Electrostatic discharge
Preventing electrostatic discharge
To prevent damaging the system, be aware of the precautions you need to follow when setting up the
system or handling parts. A discharge of static electricity from a finger or other conductor may damage
system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the
device.
To prevent electrostatic damage:
•
Avoid hand contact by transporting and storing products in static-safe containers.
•
Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations.
•
Place parts on a grounded surface before removing them from their containers.
•
Avoid touching pins, leads, or circuitry.
•
Always be properly grounded when touching a static-sensitive component or assembly.
Grounding methods to prevent electrostatic
discharge
Several methods are used for grounding. Use one or more of the following methods when handling or
installing electrostatic-sensitive parts:
•
Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis. Wrist
straps are flexible straps with a minimum of 1 megohm ±10 percent resistance in the ground cords.
To provide proper ground, wear the strap snug against the skin.
•
Use heel straps, toe straps, or boot straps at standing workstations. Wear the straps on both feet
when standing on conductive floors or dissipating floor mats.
•
Use conductive field service tools.
•
Use a portable field service kit with a folding static-dissipating work mat.
If you do not have any of the suggested equipment for proper grounding, have an authorized reseller
install the part.
For more information on static electricity or assistance with product installation, contact an authorized
reseller.
Electrostatic discharge
79
Specifications
Environmental specifications
Specification
Value
Temperature range*
Operating
10°C to 35°C (50°F to 95°F)
Shipping
-40°C to 60°C (-40°F to 140°F)
Storage
-20°C to 60°C (-4°F to 140°F)
Maximum wet bulb temperature
30°C (86°F)
Relative humidity
(noncondensing)**
Operating
10% to 90%
Shipping
10% to 90%
Storage
10% to 95%
* All temperature ratings shown are for sea level. An altitude derating of 1°C per 304.8 m (1.8°F per 1,000 ft) to
3048 m (10,000 ft) is applicable. No direct sunlight allowed. Upper operating limit is 3,048m (10,000 ft) or 70
Kpa/10.1 psia. Upper non-operating limit is 9,144 m (30,000 ft) or 30.3 KPa/4.4 psia.
** Storage maximum humidity of 95% is based on a maximum temperature of 45°C (113°F). Altitude maximum for
storage corresponds to a pressure minimum of 70 KPa.
Server blade specifications
Specification
Value
Height
5.56 cm (2.19 in)
Depth
50.95 cm (20.06 in)
Width
18.16 cm (7.15 in)
Weight (maximum)
5.9 kg (13.00 lb)
Weight (no drives installed)
5.6 kg (12.4 lb)
Specifications
80
Technical support
Before you contact HP
Be sure to have the following information available before you call HP:
•
Technical support registration number (if applicable)
•
Product serial number
•
Product model name and number
•
Product identification number
•
Applicable error messages
•
Add-on boards or hardware
•
Third-party hardware or software
•
Operating system type and revision level
HP contact information
For the name of the nearest HP authorized reseller:
•
In the United States, see the HP US service locator webpage (http://www.hp.com/service_locator).
•
In other locations, see the Contact HP worldwide (in English) webpage
(http://welcome.hp.com/country/us/en/wwcontact.html).
For HP technical support:
•
•
In the United States, for contact options see the Contact HP United States webpage
(http://welcome.hp.com/country/us/en/contact_us.html). To contact HP by phone:
o
Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days a
week. For continuous quality improvement, calls may be recorded or monitored.
o
If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more
information about Care Packs, refer to the HP website (http://www.hp.com).
In other locations, see the Contact HP worldwide (in English) webpage
(http://welcome.hp.com/country/us/en/wwcontact.html).
Customer Self Repair
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow
for greater flexibility in performing defective parts replacement. If during the diagnosis period HP (or HP
service providers or service partners) identifies that the repair can be accomplished by the use of a CSR
part, HP will ship that part directly to you for replacement. There are two categories of CSR parts:
Technical support
81
•
Mandatory—Parts for which customer self repair is mandatory. If you request HP to replace these
parts, you will be charged for the travel and labor costs of this service.
•
Optional—Parts for which customer self repair is optional. These parts are also designed for
customer self repair. If, however, you require that HP replace them for you, there may or may not be
additional charges, depending on the type of warranty service designated for your product.
NOTE: Some HP parts are not designed for customer self repair. In order to satisfy the customer warranty,
HP requires that an authorized service provider replace the part. These parts are identified as "No" in the
Illustrated Parts Catalog.
Based on availability and where geography permits, CSR parts will be shipped for next business day
delivery. Same day or four-hour delivery may be offered at an additional charge where geography
permits. If assistance is required, you can call the HP Technical Support Center and a technician will help
you over the telephone. HP specifies in the materials shipped with a replacement CSR part whether a
defective part must be returned to HP. In cases where it is required to return the defective part to HP, you
must ship the defective part back to HP within a defined period of time, normally five (5) business days.
The defective part must be returned with the associated documentation in the provided shipping material.
Failure to return the defective part may result in HP billing you for the replacement. With a customer self
repair, HP will pay all shipping and part return costs and determine the courier/carrier to be used.
For more information about HP's Customer Self Repair program, contact your local service provider. For
the North American program, refer to the HP website (http://www.hp.com/go/selfrepair).
Réparation par le client (CSR)
Les produits HP comportent de nombreuses pièces CSR (Customer Self Repair = réparation par le client)
afin de minimiser les délais de réparation et faciliter le remplacement des pièces défectueuses. Si pendant
la période de diagnostic, HP (ou ses partenaires ou mainteneurs agréés) détermine que la réparation peut
être effectuée à l'aide d'une pièce CSR, HP vous l'envoie directement. Il existe deux catégories de pièces
CSR:
•
Obligatoire - Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à
HP de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront
facturés.
•
Facultatif - Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également
conçues pour permettre au client d'effectuer lui-même la réparation. Toutefois, si vous demandez à
HP de remplacer ces pièces, l'intervention peut ou non vous être facturée, selon le type de garantie
applicable à votre produit.
REMARQUE: Certaines pièces HP ne sont pas conçues pour permettre au client d'effectuer lui-même la
réparation. Pour que la garantie puisse s'appliquer, HP exige que le remplacement de la pièce soit
effectué par un Mainteneur Agréé. Ces pièces sont identifiées par la mention "Non" dans le Catalogue
illustré.
Les pièces CSR sont livrées le jour ouvré suivant, dans la limite des stocks disponibles et selon votre
situation géographique. Si votre situation géographique le permet et que vous demandez une livraison le
jour même ou dans les 4 heures, celle-ci vous sera facturée. Pour bénéficier d'une assistance
téléphonique, appelez le Centre d'assistance technique HP. Dans les documents envoyés avec la pièce de
rechange CSR, HP précise s'il est nécessaire de lui retourner la pièce défectueuse. Si c'est le cas, vous
devez le faire dans le délai indiqué, généralement cinq (5) jours ouvrés. La pièce et sa documentation
doivent être retournées dans l'emballage fourni. Si vous ne retournez pas la pièce défectueuse, HP se
réserve le droit de vous facturer les coûts de remplacement. Dans le cas d'une pièce CSR, HP supporte
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l'ensemble des frais d'expédition et de retour, et détermine la société de courses ou le transporteur à
utiliser.
Pour plus d'informations sur le programme CSR de HP, contactez votre Mainteneur Agrée local. Pour plus
d'informations sur ce programme en Amérique du Nord, consultez le site Web HP
(http://www.hp.com/go/selfrepair).
Riparazione da parte del cliente
Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti
difettose, i prodotti HP sono realizzati con numerosi componenti che possono essere riparati direttamente
dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica HP (o un centro di servizi o di
assistenza HP) identifica il guasto come riparabile mediante un ricambio CSR, HP lo spedirà direttamente
al cliente per la sostituzione. Vi sono due categorie di parti CSR:
•
Obbligatorie – Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne affida la
riparazione ad HP, deve sostenere le spese di spedizione e di manodopera per il servizio.
•
Opzionali – Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di
componenti progettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad HP,
potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia previsto per il prodotto.
NOTA: alcuni componenti HP non sono progettati per la riparazione da parte del cliente. Per rispettare
la garanzia, HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato. Tali parti
sono identificate da un "No" nel Catalogo illustrato dei componenti.
In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il
giorno lavorativo seguente. La consegna nel giorno stesso o entro quattro ore è offerta con un
supplemento di costo solo in alcune zone. In caso di necessità si può richiedere l'assistenza telefonica di
un addetto del centro di supporto tecnico HP. Nel materiale fornito con una parte di ricambio CSR, HP
specifica se il cliente deve restituire dei componenti. Qualora sia richiesta la resa ad HP del componente
difettoso, lo si deve spedire ad HP entro un determinato periodo di tempo, generalmente cinque (5) giorni
lavorativi. Il componente difettoso deve essere restituito con la documentazione associata nell'imballo di
spedizione fornito. La mancata restituzione del componente può comportare la fatturazione del ricambio
da parte di HP. Nel caso di riparazione da parte del cliente, HP sostiene tutte le spese di spedizione e
resa e sceglie il corriere/vettore da utilizzare.
Per ulteriori informazioni sul programma CSR di HP contattare il centro di assistenza di zona. Per il
programma in Nord America fare riferimento al sito Web HP (http://www.hp.com/go/selfrepair).
Customer Self Repair
HP Produkte enthalten viele CSR-Teile (Customer Self Repair), um Reparaturzeiten zu minimieren und
höhere Flexibilität beim Austausch defekter Bauteile zu ermöglichen. Wenn HP (oder ein HP
Servicepartner) bei der Diagnose feststellt, dass das Produkt mithilfe eines CSR-Teils repariert werden
kann, sendet Ihnen HP dieses Bauteil zum Austausch direkt zu. CSR-Teile werden in zwei Kategorien
unterteilt:
•
Zwingend – Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie
den Austausch dieser Teile von HP vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten
für diesen Service berechnet.
•
Optional – Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für
Customer Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen
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lassen möchten, können bei diesem Service je nach den für Ihr Produkt vorgesehenen
Garantiebedingungen zusätzliche Kosten anfallen.
HINWEIS: Einige Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des
Kunden zu erfüllen, muss das Teil von einem HP Servicepartner ersetzt werden. Im illustrierten Teilekatalog
sind diese Teile mit „No“ bzw. „Nein“ gekennzeichnet.
CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag
geliefert. Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen
einen Aufpreis verfügbar. Wenn Sie Hilfe benötigen, können Sie das HP technische Support Center
anrufen und sich von einem Mitarbeiter per Telefon helfen lassen. Den Materialien, die mit einem CSRErsatzteil geliefert werden, können Sie entnehmen, ob das defekte Teil an HP zurückgeschickt werden
muss. Wenn es erforderlich ist, das defekte Teil an HP zurückzuschicken, müssen Sie dies innerhalb eines
vorgegebenen Zeitraums tun, in der Regel innerhalb von fünf (5) Geschäftstagen. Das defekte Teil muss
mit der zugehörigen Dokumentation in der Verpackung zurückgeschickt werden, die im Lieferumfang
enthalten ist. Wenn Sie das defekte Teil nicht zurückschicken, kann HP Ihnen das Ersatzteil in Rechnung
stellen. Im Falle von Customer Self Repair kommt HP für alle Kosten für die Lieferung und Rücksendung auf
und bestimmt den Kurier-/Frachtdienst.
Weitere Informationen über das HP Customer Self Repair Programm erhalten Sie von Ihrem Servicepartner
vor Ort. Informationen über das CSR-Programm in Nordamerika finden Sie auf der HP Website unter
(http://www.hp.com/go/selfrepair).
Reparaciones del propio cliente
Los productos de HP incluyen muchos componentes que el propio usuario puede reemplazar (Customer
Self Repair, CSR) para minimizar el tiempo de reparación y ofrecer una mayor flexibilidad a la hora de
realizar sustituciones de componentes defectuosos. Si, durante la fase de diagnóstico, HP (o los
proveedores o socios de servicio de HP) identifica que una reparación puede llevarse a cabo mediante el
uso de un componente CSR, HP le enviará dicho componente directamente para que realice su
sustitución. Los componentes CSR se clasifican en dos categorías:
•
Obligatorio: componentes para los que la reparación por parte del usuario es obligatoria. Si solicita
a HP que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de
desplazamiento y de mano de obra de dicho servicio.
•
Opcional: componentes para los que la reparación por parte del usuario es opcional. Estos
componentes también están diseñados para que puedan ser reparados por el usuario. Sin embargo,
si precisa que HP realice su sustitución, puede o no conllevar costes adicionales, dependiendo del
tipo de servicio de garantía correspondiente al producto.
NOTA: Algunos componentes no están diseñados para que puedan ser reparados por el usuario. Para
que el usuario haga valer su garantía, HP pone como condición que un proveedor de servicios
autorizado realice la sustitución de estos componentes. Dichos componentes se identifican con la palabra
"No" en el catálogo ilustrado de componentes.
Según la disponibilidad y la situación geográfica, los componentes CSR se enviarán para que lleguen a
su destino al siguiente día laborable. Si la situación geográfica lo permite, se puede solicitar la entrega
en el mismo día o en cuatro horas con un coste adicional. Si precisa asistencia técnica, puede llamar al
Centro de asistencia técnica de HP y recibirá ayuda telefónica por parte de un técnico. Con el envío de
materiales para la sustitución de componentes CSR, HP especificará si los componentes defectuosos
deberán devolverse a HP. En aquellos casos en los que sea necesario devolver algún componente a HP,
deberá hacerlo en el periodo de tiempo especificado, normalmente cinco días laborables. Los
componentes defectuosos deberán devolverse con toda la documentación relacionada y con el embalaje
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de envío. Si no enviara el componente defectuoso requerido, HP podrá cobrarle por el de sustitución. En
el caso de todas sustituciones que lleve a cabo el cliente, HP se hará cargo de todos los gastos de envío
y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio.
Para obtener más información acerca del programa de Reparaciones del propio cliente de HP, póngase
en contacto con su proveedor de servicios local. Si está interesado en el programa para Norteamérica,
visite la página web de HP siguiente (http://www.hp.com/go/selfrepair).
Customer Self Repair
Veel onderdelen in HP producten zijn door de klant zelf te repareren, waardoor de reparatieduur tot een
minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is. Deze
onderdelen worden CSR-onderdelen (Customer Self Repair) genoemd. Als HP (of een HP Service Partner)
bij de diagnose vaststelt dat de reparatie kan worden uitgevoerd met een CSR-onderdeel, verzendt HP
dat onderdeel rechtstreeks naar u, zodat u het defecte onderdeel daarmee kunt vervangen. Er zijn twee
categorieën CSR-onderdelen:
•
Verplicht: Onderdelen waarvoor reparatie door de klant verplicht is. Als u HP verzoekt deze
onderdelen voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon in rekening
gebracht.
•
Optioneel: Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn
ontworpen voor reparatie door de klant. Als u echter HP verzoekt deze onderdelen voor u te
vervangen, kunnen daarvoor extra kosten in rekening worden gebracht, afhankelijk van het type
garantieservice voor het product.
OPMERKING: Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant. In verband met
de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen.
Deze onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met "Nee".
Afhankelijk van de leverbaarheid en de locatie worden CSR-onderdelen verzonden voor levering op de
eerstvolgende werkdag. Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden
aangeboden, indien dit mogelijk is gezien de locatie. Indien assistentie gewenst is, belt u een HP Service
Partner om via de telefoon technische ondersteuning te ontvangen. HP vermeldt in de documentatie bij het
vervangende CSR-onderdeel of het defecte onderdeel aan HP moet worden geretourneerd. Als het defecte
onderdeel aan HP moet worden teruggezonden, moet u het defecte onderdeel binnen een bepaalde
periode, gewoonlijk vijf (5) werkdagen, retourneren aan HP. Het defecte onderdeel moet met de
bijbehorende documentatie worden geretourneerd in het meegeleverde verpakkingsmateriaal. Als u het
defecte onderdeel niet terugzendt, kan HP u voor het vervangende onderdeel kosten in rekening brengen.
Bij reparatie door de klant betaalt HP alle verzendkosten voor het vervangende en geretourneerde
onderdeel en kiest HP zelf welke koerier/transportonderneming hiervoor wordt gebruikt.
Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma
van HP. Informatie over Service Partners vindt u op de HP website
(http://www.hp.nl/services/servicepartners).
Reparo feito pelo cliente
Os produtos da HP são projetados com muitas peças para reparo feito pelo cliente (CSR) de modo a
minimizar o tempo de reparo e permitir maior flexibilidade na substituição de peças com defeito. Se,
durante o período de diagnóstico, a HP (ou fornecedores/parceiros de serviço da HP) concluir que o
reparo pode ser efetuado pelo uso de uma peça CSR, a peça de reposição será enviada diretamente ao
cliente. Existem duas categorias de peças CSR:
Technical support
85
•
Obrigatória – Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a HP substitua essas
peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.
•
Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas
para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a
cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
OBSERVAÇÃO: Algumas peças da HP não são projetadas para o reparo feito pelo cliente. A fim de
cumprir a garantia do cliente, a HP exige que um técnico autorizado substitua a peça. Essas peças estão
identificadas com a marca "No" (Não), no catálogo de peças ilustrado.
Conforme a disponibilidade e o local geográfico, as peças CSR serão enviadas no primeiro dia útil após
o pedido. Onde as condições geográficas permitirem, a entrega no mesmo dia ou em quatro horas pode
ser feita mediante uma taxa adicional. Se precisar de auxílio, entre em contato com o Centro de suporte
técnico da HP para que um técnico o ajude por telefone. A HP especifica nos materiais fornecidos com a
peça CSR de reposição se a peça com defeito deve ser devolvida à HP. Nos casos em que isso for
necessário, é preciso enviar a peça com defeito à HP dentro do período determinado, normalmente
cinco (5) dias úteis. A peça com defeito deve ser enviada com a documentação correspondente no
material de transporte fornecido. Caso não o faça, a HP poderá cobrar a reposição. Para as peças de
reparo feito pelo cliente, a HP paga todas as despesas de transporte e de devolução da peça e
determina a transportadora/serviço postal a ser utilizado.
Para obter mais informações sobre o programa de reparo feito pelo cliente da HP, entre em contato com
o fornecedor de serviços local. Para o programa norte-americano, visite o site da HP
(http://www.hp.com/go/selfrepair).
Technical support
86
Technical support
87
Technical support
88
Acronyms and abbreviations
ABEND
abnormal end
ASR
Automatic Server Recovery
BBWC
battery-backed write cache
CSR
Customer Self Repair
DHCP
Dynamic Host Configuration Protocol
FC
Fibre Channel
iLO 2
Integrated Lights-Out 2
IML
Integrated Management Log
NBP
Network Bootstrap Program
ORCA
Option ROM Configuration for Arrays
POST
Power-On Self Test
PXE
Preboot Execution Environment
Acronyms and abbreviations 89
RBSU
ROM-Based Setup Utility
SATA
serial ATA
SIM
Systems Insight Manager
UID
unit identification
USB
universal serial bus
VCA
Version Control Agent
Acronyms and abbreviations 90
Index
A
E
ASR (Automatic Server Recovery) 48
Automatic Server Recovery (ASR) 48
electrostatic discharge 79
error messages 71
European Union notice 75
B
battery 77
battery replacement notice 77
BBWC cabling 38
beep codes 71
BIOS Serial Console 47
BIOS upgrade 48
BSMI notice 76
buttons 6
C
cables 36, 59, 74
cabling 36
cache module battery pack 26
Canadian notice 75
Care Pack 55
component identification 6
configuration of system 20, 39, 45
configuration tools 45
connection problems 59
connectors 6
contacting HP 81
creating a disk image 44
CSR (customer self repair) 81
D
Declaration of Conformity 74
deployment methods 39, 40
diagnosing problems 56, 61
diagnostic tools 48, 51
diagnostics utility 51
dimensions, server 80
DIMM installation guidelines 23
DIMM slot locations 9, 10
DIMM slots 9, 10
documentation 45
F
features 6
Federal Communications Commission (FCC)
notice 73, 74
flowcharts 59, 60, 61, 63, 65, 67, 69
front panel components 6
front panel LEDs 7
G
general diagnosis flowchart 61
grounding methods 79
H
hard drives 21
hard drives, installing 21
hardware options 21
hardware options installation 21
health driver 48
HP Insight Diagnostics 51, 52
HP ProLiant Essentials Foundation Pack 49
HP Systems Insight Manager, overview 49
HP technical support 81
I
identification number 73
iLO 2 (Integrated Lights-Out 2) 39, 48
iLO 2 activity LED 48
IML (Integrated Management Log) 52
Important Safety Information document 57
Insight Diagnostics 51, 52, 54
installation, server blade 17
installation, server options 21
installing hardware 21
Integrated Management Log (IML) 52
Index 91
J
Japanese notice 76
K
Korean notices 77
resources 45
ROM, updating 55
ROM-Based Setup Utility (RBSU) 45
ROMPaq utility 48
S
Online ROM Flash Component Utility 55
operating systems 54
operations 13
options installation 21
OS boot problems flowchart 67
safety considerations 57
scripted installation 43
serial number 47
series number 73
server fault indications flowchart 69
server features and options 21
service notifications 59
SmartStart Scripting Toolkit 43
specifications 80
specifications, environmental 80
specifications, server 80
start diagnosis flowchart 60
static electricity 79
support 81
supported operating systems 54
SUV connector 12, 36
switches, interconnect 17
symbols on equipment 57
system board 8
system board battery 72, 77
system board components 8
system maintenance switch 11
Systems Insight Manager 49
P
T
phone numbers 81
POST error messages 71
POST problems flowchart 65
powering down 13
powering up 46
power-on problems flowchart 63
preparation procedures 58
problem diagnosis 56
processor 30
ProLiant Support Pack (PSP) 54
PSPs, overview 54
Taiwan battery recycling notice 78
technical support 81
telephone numbers 81
troubleshooting 56, 59
troubleshooting flowcharts 59
R
V
RBSU (ROM-Based Setup Utility) 45
RBSU configuration 46
regulatory compliance notices 73, 75
removing the server blade 14
required information 81
video connector 12
L
laser devices 77
LED, health 7
LED, power button 7
LED, system power 7
LEDs 6
LEDs, unit identification (UID) 7
loose connections 59
M
management tools 39, 48
memory 23
mezzanine card 24
mezzanine connectors 8, 10
O
U
USB connectors 12
USB support 51
utilities 39
utilities, deployment 43, 45
W
warnings 57
Index 92
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