BT | BT6500 | User guide | BT BT6500 User guide

Important: Only use the mains power adaptors, cables and rechargeable batteries
supplied in this box, or this product may not work. Any replacement rechargeable
batteries must be of the same type. BT accepts no responsibility for damage
caused to your BT6500 by using any other type of batteries.
Mains power adaptor
(item code 066270)
2x AAA NiMH 750mAh
rechargeable batteries
(already in handset)
Your BT6500 is now ready to use.
If you ever need to remove the batteries, simply slide open the battery
compartment cover and ease them out.
Turn the cable when clipping into the
groove so that the narrow part fits
between the clips before turning cable
back to secure.
2 Plug the mains power adaptor into
the base, with the cable clipped in the
groove provided.
3 Plug the other end of the power
adaptor into the wall power socket
and switch on.
1 The telephone line cord is already fitted
but don’t plug the other end into the
wall socket yet.
Mains power adaptor
(item code 066270)
3 Place the handset on the charger to charge for 24 hours.
2 Activate the batteries as shown above.
1 For each additional handset and charger: plug the mains power adaptor into the
socket on the back of the charger, secure the cable behind the retaining clip and
plug the other end into the wall power socket and switch on.
Set up your additional handsets (multipacks only)
Important: We recommend that you charge the handset batteries
for 24 hours before first use.
Contents for each additional handset (multipacks only)
Telephone line cord
2x AAA NiMH 750mAh
rechargeable batteries
(already in handset)
4 After 24 hours, plug the telephone line cord into the
telephone wall socket.
3 Once setup is complete your handset will display ‘Line cord error.
Please check’, place the handset on the base to charge until step 4.
2 The handset will check for a link with the base station.
Once found, follow the set-up wizard.
1 Activate the batteries by pulling the plastic tab away
from the back of the handset.
1 Plug in
2 Charge
Your BT6500 is guaranteed for a period of 12 months
from the date of purchase.
Subject to the terms listed below, the guarantee
will provide for the repair of, or at BT’s or its agent’s
discretion the option to replace the BT6500, or any
component thereof, (other than batteries), which is
identified as faulty or below standard, or as a result of
inferior workmanship or materials. Products over 28
days old from the date of purchase may be replaced
with a refurbished or repaired product.
The conditions of this guarantee are:
•The guarantee shall only apply to defects that
occur within the 12 month guarantee period.
•Proof of purchase is required.
•The equipment is returned to BT or its agent
as instructed.
This guarantee does not cover any faults or defects
caused by accidents, misuse, fair wear and tear,
neglect, tampering with the equipment, or any
attempt at adjustment or repair other than through
approved agents.
This guarantee does not affect your statutory rights.
To find out what to do, if your phone is in or outside
of the 12 month guarantee, please look in the full user
guide at
Check box contents
For information on safety instructions,
cleaning, technical information or
connecting to a switchboard, please
refer to the ‘General Information’
section in the full user guide at
Product disposal instructions
The symbol shown here and on the product
means that the product is classed as Electrical or
Electronic Equipment and should not be disposed with
other household or commercial waste at the end of its
working life.
The Waste of Electrical and Electronic Equipment
(WEEE) Directive (2002/96/EC) has been put in place
to recycle products using best available recovery and
recycling techniques to minimise the impact on the
environment, treat any hazardous substances and
avoid the increasing landfill.
For a Better Future
Product disposal instructions for residential users
When you have no further use for your phone,
please remove any batteries and dispose of them
and the product as per your local authority’s recycling
processes. For more information please contact
your local authority or the retailer where the product
was purchased.
Product disposal instructions for business users
Business users should contact their suppliers and check
the terms and conditions of the purchase contract
and ensure that this product is not mixed with other
commercial waste for disposal.
You won’t be able to call 999 from this phone if there’s
a power cut, so make sure you’ve got another way to
call for help in an emergency.
R&TTE Directive & Declaration of Conformity
1 Plug in
To find out about what we are doing, visit
2 Charge
Offices worldwide
This product is intended for use within the UK for
connection to the public telephone network and
compatible switchboards.
The services described in this publication are subject to availability and may be
modified from time to time. Services and equipment are supplied subject to
British Telecommunications plc’s respective standard conditions of contract.
Nothing in this publication forms any part of a contract.
This equipment complies with the essential requirements
for the Radio Equipment and Telecommunications
Terminal Equipment Directive (1999/5/EC).
© British Telecommunications plc 2013.
Registered Office: 81 Newgate Street, London EC1A 7AJ.
Registered in England No. 1800000.
For a copy of the Declaration of Conformity
please refer to
User Guide
We’re always looking to make our products last longer
and use less power, so we don’t have such a big impact
on the environment.
H: 12mm
W: 26.523
Designed and produced by The Art & Design Partnership Ltd.
Printed in China / Issue 3 / ADP01-13
Rechargeable batteries
already fitted
Remove this tab
and charge batteries
for 24 hours before use.
General information
3 Go!
Digital Cordless Phone with Answering Machine
Setting up is easy. Just follow the simple steps in this guide.
If you’d like further help, or to view the full user guide, please visit our website or call our helpdesk on 0800 145 6789*
*Calls made from within the UK mainland network are free. Mobile and International call costs may vary.
3 Go!
Your phone
Right option button
Press to confirm the option
displayed on the screen above the
button, to delete or go back to the
previous screen.
In answer machine mode, deletes
current message playing.
Left option button
Press to enter the main menu,
access sub menus and confirm
options shown on the display
above the button.
Move up through menu options.
Increase incoming speech volume.
Turn eco mode on/off.
R (Recall) used when connected to
a switchboard/PBX and with some
BT Calling Features.
Access your stored Contacts.
From the home screen, press to move
left or right to highlight new events.
During menu navigation, use to
change settings. In text entry mode,
use to move the cursor.
From the home screen, press
to access a highlighted event
on the display: missed calls,
answer phone or text messages.
In standby mode
make/receive phone calls.
In talk mode switch handsfree on/off.
End a call.
Press and hold to turn handset on/off.
When answer machine message
playing, press to delete message.
Enter Calls list, decrease incoming
speech volume and move down
through menu options.
When answer machine message
playing, press to delete message.
In standby, press and hold to
dial BT 1571 or your stored
speed dial number.
When answer machine message
playing, press to repeat message
from the beginning.
Press and hold to lock/unlock keypad.
Toggle between upper and lower
case characters.
Press and hold to turn the ringer
on or off.
When answer machine
message playing, press to skip
back to previous message.
Speed dial buttons
In standby, press and hold to dial a stored speed dial number.
The answer machine handset controls on buttons
work when a message is being played on the handset.
will only
Green In use light
On when base is
connected to power.
Flashes when phone
rings, during a call
and registration.
Repeat current
Press twice to skip to
previous message.
Adjust base ringer
volume and speaker
volume during voice
message playback.
Turn answer
machine on/off.
Press to
locate handsets.
Red light on the button
is on when the answer
machine is on.
Skip forward
to start of next
message during
Red charging light
On when handset is in the
base charging.
During playback, press to
delete message playing.
In idle, press to delete
all old messages.
Green light on the button
flashes when there are
new messages.
Press to play messages.
Stop message
during playback.
Making calls
then dial the phone number. Press
to end the call.
Answering calls
If you have subscribed to Caller Display, the caller’s details will be displayed before you
answer (see below and also the full user guide online at for details).
Lift the handset from the base or charger to answer incoming calls. If the handset is not
on the base or charger, press
Select Mute by pressing the right option button during a call if you want to prevent the
caller hearing anything from your end. Select Unmute to return to your caller.
Storing new contacts (up to 200)
From the home screen, press
Select Options. Add contact is highlighted, press Select.
Enter the name using the letters on the keypad. You may need to press the same button
once for A, or
a few times until the letter you want is displayed, for example, press
twice for B.
and enter the home phone number. Press
and enter a mobile number and
then a work number if you want to. Select Save when you’ve finished. The display will
show Contact saved.
Dialling a contact
. Scroll
to display the entry you want and
From the home screen, press
to dial.
Or, search alphabetically using the keypad to enter the first letter of the name you want
to the exact entry and press
to dial.
then scroll
Caller Display and the Calls list
For Block calls, Caller Display and the Calls list, you must subscribe to a Caller Display
service for this feature to work. Your network provider may charge you for this service.
View and dial from the calls list (up to 50 incoming calls and 30 outgoing calls)
The number of new calls will be shown on the home screen when incoming calls have
been missed e.g. . You can clear the notification by viewing the calls list on any handset
registered to the base. The will show for missed calls, will show for outgoing calls or
will show for incoming calls so that you can differentiate between the types of calls in
the calls list.
, then
to scroll through and view the list. To dial an entry, press
when the entry is highlighted.
Save a Calls list entry to your contacts
, then scroll
to highlight the entry you want and select Options.
Highlight Save number and press Select. You have two options:
To save as a new contact: highlight New contact and press Select. Highlight the type of
number, press Select. Enter the contact name and select Save. Or, To add to an existing contact: highlight Add to contact, press Select. Scroll to highlight
the entry you want, press Select. Highlight the number type you want to save the
number under (home, work or mobile) and press Select.
Set the answer delay
For compatibility with BT 1571 or another voicemail service make sure the answer
delay is set for your answer machine to answer before the voicemail service, e.g.
for BT 1571 do not set to more than 5 rings.
Select Menu, Answer Phone is displayed, press Select.
until Settings is displayed, press Select.
to highlight either Ans. & record or Answer only and press Select.
Answer delay is displayed, use and to display the number of rings you want (0-9 or
Time saver) and select Save.
For detailed instructions on all the answer machine features see the full user guide
online at
4 Block calls
The BT6500 can block calls from certain call types, e.g. international calls
or from specific numbers to help prevent nuisance calls. You can store up to
10 specific blocked numbers. Calls from numbers stored in your blocked calls list
cannot leave a message on your answer machine but calls blocked by call type can.
Please note, other products connected to the line are not compatible with this
feature and will still ring.
to Call control and press Select.
Select Menu, scroll
Follow the instructions to set your PIN for the first time and select OK.
Incoming calls is displayed, press Select.
to highlight Block calls and press Select. You now have 2 choices:
i) To block calls by type, when By call type is highlighted, press Select. Select Blocked
or Allowed for each of the call types by highlighting each one: International,
Withheld number, No Caller ID and Payphone using and , then select Save.
to highlight By number and
ii) To block calls by a specific number, press
press Select. You will enter the block calls list, highlight an Empty slot and select
Add. Enter the number you want to block (or you can select Options and select
a number from your contacts or calls list) then select Save. Help
Most problems can be fixed with a few simple checks.
No dial tone or line cord error
message displayed on-screen
Only use the cables and batteries supplied.
Make sure both the mains power adaptor cable and
telephone line cord are plugged into the correct sockets.
Make sure the product is not located too close to other
electrical appliances. This can also help improve the
handset range from the base.
The battery charge is very low. Make sure you charge the
batteries for 24 hours before use to ensure maximum
battery performance.
Make sure you plug the phone into the wall
socket via an ADSL microfilter (not supplied),
otherwise you may have problems with
this product and your broadband service.
Poor speech quality
Battery icon flashing
and Battery low
displayed on screen
Using broadband on the same
phone line?
Answer machine
Your answer machine is on and ready to record messages. The controls are shown in the
base diagram to the bottom left and the features can also be accessed via the handset
Answer Phone menu.
Recording your own outgoing message
Select Menu, Answer Phone is displayed, press Select.
until Outgoing msg is displayed, press Select.
to highlight the outgoing message mode you want: Ans. & record or
Answer only and press Select.
Record message is highlighted, press Select. Follow the voice prompt to record your
message and select Save when you’ve finished. Your message will be played back to you.
Select OK if you’re happy with it (or delete it by selecting Delete).
If you use BT Infinity, you will not need to use an ADSL microfilter.
For other types of broadband, please check with your
provider if a microfilter is required.
Find out more
• Frequently Asked Questions are available at
• If you’d like more detailed instructions, a full user guide is available to
download from
• If you cannot find the answer to your problem in the full online user guide, then
please call our free Helpline on 0800 145 6789*. Our dedicated advisors are more
likely to be able to help you than the retailer where you made your purchase.
• This document is also available in other formats, such as Large print, Braille
and Audio CD. If you would like a copy, please call 0800 145 6789*.
Download PDF