Important: Only use the mains power adaptors, cables and rechargeable batteries supplied in this box, or this product may not work. Any replacement rechargeable batteries must be of the same type. BT accepts no responsibility for damage caused to your BT6500 by using any other type of batteries. Handset Menu Charger Mains power adaptor (item code 066270) 2x AAA NiMH 750mAh rechargeable batteries (already in handset) Calls Your BT6500 is now ready to use. If you ever need to remove the batteries, simply slide open the battery compartment cover and ease them out. Turn the cable when clipping into the groove so that the narrow part fits between the clips before turning cable back to secure. 2 Plug the mains power adaptor into the base, with the cable clipped in the groove provided. 3 Plug the other end of the power adaptor into the wall power socket and switch on. 1 The telephone line cord is already fitted but don’t plug the other end into the wall socket yet. Handset Base Mains power adaptor (item code 066270) 3 Place the handset on the charger to charge for 24 hours. 2 Activate the batteries as shown above. 1 For each additional handset and charger: plug the mains power adaptor into the socket on the back of the charger, secure the cable behind the retaining clip and plug the other end into the wall power socket and switch on. Set up your additional handsets (multipacks only) Important: We recommend that you charge the handset batteries for 24 hours before first use. Contents for each additional handset (multipacks only) Telephone line cord (pre-installed) Please turn over 2x AAA NiMH 750mAh rechargeable batteries (already in handset) 4 After 24 hours, plug the telephone line cord into the telephone wall socket. 3 3 Once setup is complete your handset will display ‘Line cord error. Please check’, place the handset on the base to charge until step 4. 2 The handset will check for a link with the base station. Once found, follow the set-up wizard. Calls 1 1 Activate the batteries by pulling the plastic tab away from the back of the handset. 2 1 Plug in 2 Charge Guarantee Your BT6500 is guaranteed for a period of 12 months from the date of purchase. Subject to the terms listed below, the guarantee will provide for the repair of, or at BT’s or its agent’s discretion the option to replace the BT6500, or any component thereof, (other than batteries), which is identified as faulty or below standard, or as a result of inferior workmanship or materials. Products over 28 days old from the date of purchase may be replaced with a refurbished or repaired product. The conditions of this guarantee are: •The guarantee shall only apply to defects that occur within the 12 month guarantee period. •Proof of purchase is required. •The equipment is returned to BT or its agent as instructed. This guarantee does not cover any faults or defects caused by accidents, misuse, fair wear and tear, neglect, tampering with the equipment, or any attempt at adjustment or repair other than through approved agents. This guarantee does not affect your statutory rights. To find out what to do, if your phone is in or outside of the 12 month guarantee, please look in the full user guide at bt.com/producthelp Check box contents For information on safety instructions, cleaning, technical information or connecting to a switchboard, please refer to the ‘General Information’ section in the full user guide at bt.com/producthelp Product disposal instructions The symbol shown here and on the product means that the product is classed as Electrical or Electronic Equipment and should not be disposed with other household or commercial waste at the end of its working life. The Waste of Electrical and Electronic Equipment (WEEE) Directive (2002/96/EC) has been put in place to recycle products using best available recovery and recycling techniques to minimise the impact on the environment, treat any hazardous substances and avoid the increasing landfill. For a Better Future Product disposal instructions for residential users When you have no further use for your phone, please remove any batteries and dispose of them and the product as per your local authority’s recycling processes. For more information please contact your local authority or the retailer where the product was purchased. Product disposal instructions for business users Business users should contact their suppliers and check the terms and conditions of the purchase contract and ensure that this product is not mixed with other commercial waste for disposal. Warning You won’t be able to call 999 from this phone if there’s a power cut, so make sure you’ve got another way to call for help in an emergency. R&TTE Directive & Declaration of Conformity 1 Plug in To find out about what we are doing, visit bt.com/betterfuture 2 Charge Offices worldwide This product is intended for use within the UK for connection to the public telephone network and compatible switchboards. The services described in this publication are subject to availability and may be modified from time to time. Services and equipment are supplied subject to British Telecommunications plc’s respective standard conditions of contract. Nothing in this publication forms any part of a contract. This equipment complies with the essential requirements for the Radio Equipment and Telecommunications Terminal Equipment Directive (1999/5/EC). © British Telecommunications plc 2013. Registered Office: 81 Newgate Street, London EC1A 7AJ. Registered in England No. 1800000. For a copy of the Declaration of Conformity please refer to bt.com/producthelp User Guide We’re always looking to make our products last longer and use less power, so we don’t have such a big impact on the environment. Minimum: H: 12mm W: 26.523 Designed and produced by The Art & Design Partnership Ltd. Printed in China / Issue 3 / ADP01-13 Menu Rechargeable batteries already fitted Remove this tab and charge batteries for 24 hours before use. General information 3 Go! BT6500 Digital Cordless Phone with Answering Machine Setting up is easy. Just follow the simple steps in this guide. If you’d like further help, or to view the full user guide, please visit our website bt.com/producthelp or call our helpdesk on 0800 145 6789* *Calls made from within the UK mainland network are free. Mobile and International call costs may vary. 3 Go! Your phone Handset Right option button Press to confirm the option displayed on the screen above the button, to delete or go back to the previous screen. In answer machine mode, deletes current message playing. Left option button Press to enter the main menu, access sub menus and confirm options shown on the display above the button. Move up through menu options. Increase incoming speech volume. Turn eco mode on/off. R (Recall) used when connected to a switchboard/PBX and with some BT Calling Features. Access your stored Contacts. From the home screen, press to move left or right to highlight new events. During menu navigation, use to change settings. In text entry mode, use to move the cursor. From the home screen, press to access a highlighted event on the display: missed calls, answer phone or text messages. Menu Calls In standby mode make/receive phone calls. In talk mode switch handsfree on/off. End a call. Press and hold to turn handset on/off. When answer machine message playing, press to delete message. Enter Calls list, decrease incoming speech volume and move down through menu options. When answer machine message playing, press to delete message. In standby, press and hold to dial BT 1571 or your stored speed dial number. When answer machine message playing, press to repeat message from the beginning. Press and hold to lock/unlock keypad. Toggle between upper and lower case characters. Press and hold to turn the ringer on or off. When answer machine message playing, press to skip back to previous message. to Speed dial buttons In standby, press and hold to dial a stored speed dial number. The answer machine handset controls on buttons work when a message is being played on the handset. and will only Base Green In use light On when base is connected to power. Flashes when phone rings, during a call and registration. Repeat current message. Press twice to skip to previous message. Adjust base ringer volume and speaker volume during voice message playback. Turn answer machine on/off. Press to locate handsets. Red light on the button is on when the answer machine is on. Skip forward to start of next message during playback. Red charging light On when handset is in the base charging. During playback, press to delete message playing. In idle, press to delete all old messages. Green light on the button flashes when there are new messages. Press to play messages. Stop message during playback. Making calls Press then dial the phone number. Press to end the call. Answering calls If you have subscribed to Caller Display, the caller’s details will be displayed before you answer (see below and also the full user guide online at bt.com/producthelp for details). Lift the handset from the base or charger to answer incoming calls. If the handset is not . on the base or charger, press Mute Select Mute by pressing the right option button during a call if you want to prevent the caller hearing anything from your end. Select Unmute to return to your caller. Contacts Storing new contacts (up to 200) . From the home screen, press Select Options. Add contact is highlighted, press Select. Enter the name using the letters on the keypad. You may need to press the same button once for A, or a few times until the letter you want is displayed, for example, press twice for B. and enter the home phone number. Press and enter a mobile number and Press then a work number if you want to. Select Save when you’ve finished. The display will show Contact saved. Dialling a contact . Scroll or to display the entry you want and From the home screen, press press to dial. Or, search alphabetically using the keypad to enter the first letter of the name you want or to the exact entry and press to dial. then scroll Caller Display and the Calls list For Block calls, Caller Display and the Calls list, you must subscribe to a Caller Display service for this feature to work. Your network provider may charge you for this service. View and dial from the calls list (up to 50 incoming calls and 30 outgoing calls) The number of new calls will be shown on the home screen when incoming calls have been missed e.g. . You can clear the notification by viewing the calls list on any handset registered to the base. The will show for missed calls, will show for outgoing calls or will show for incoming calls so that you can differentiate between the types of calls in the calls list. , then or to scroll through and view the list. To dial an entry, press Press when the entry is highlighted. Save a Calls list entry to your contacts , then scroll or to highlight the entry you want and select Options. Press Highlight Save number and press Select. You have two options: To save as a new contact: highlight New contact and press Select. Highlight the type of number, press Select. Enter the contact name and select Save. Or, To add to an existing contact: highlight Add to contact, press Select. Scroll to highlight the entry you want, press Select. Highlight the number type you want to save the number under (home, work or mobile) and press Select. Set the answer delay For compatibility with BT 1571 or another voicemail service make sure the answer delay is set for your answer machine to answer before the voicemail service, e.g. for BT 1571 do not set to more than 5 rings. Select Menu, Answer Phone is displayed, press Select. until Settings is displayed, press Select. Press to highlight either Ans. & record or Answer only and press Select. Press Answer delay is displayed, use and to display the number of rings you want (0-9 or Time saver) and select Save. For detailed instructions on all the answer machine features see the full user guide online at bt.com/producthelp 4 Block calls The BT6500 can block calls from certain call types, e.g. international calls or from specific numbers to help prevent nuisance calls. You can store up to 10 specific blocked numbers. Calls from numbers stored in your blocked calls list cannot leave a message on your answer machine but calls blocked by call type can. Please note, other products connected to the line are not compatible with this feature and will still ring. to Call control and press Select. Select Menu, scroll Follow the instructions to set your PIN for the first time and select OK. Incoming calls is displayed, press Select. to highlight Block calls and press Select. You now have 2 choices: Press i) To block calls by type, when By call type is highlighted, press Select. Select Blocked or Allowed for each of the call types by highlighting each one: International, Withheld number, No Caller ID and Payphone using and , then select Save. to highlight By number and ii) To block calls by a specific number, press press Select. You will enter the block calls list, highlight an Empty slot and select Add. Enter the number you want to block (or you can select Options and select a number from your contacts or calls list) then select Save. Help Most problems can be fixed with a few simple checks. Problem Solution No dial tone or line cord error message displayed on-screen Only use the cables and batteries supplied. Make sure both the mains power adaptor cable and telephone line cord are plugged into the correct sockets. Make sure the product is not located too close to other electrical appliances. This can also help improve the handset range from the base. The battery charge is very low. Make sure you charge the batteries for 24 hours before use to ensure maximum battery performance. Make sure you plug the phone into the wall socket via an ADSL microfilter (not supplied), otherwise you may have problems with ADSL microfilter this product and your broadband service. Poor speech quality Battery icon flashing and Battery low displayed on screen Using broadband on the same phone line? Battery Low Answer machine Your answer machine is on and ready to record messages. The controls are shown in the base diagram to the bottom left and the features can also be accessed via the handset Answer Phone menu. Recording your own outgoing message Select Menu, Answer Phone is displayed, press Select. Press until Outgoing msg is displayed, press Select. Press or to highlight the outgoing message mode you want: Ans. & record or Answer only and press Select. Record message is highlighted, press Select. Follow the voice prompt to record your message and select Save when you’ve finished. Your message will be played back to you. Select OK if you’re happy with it (or delete it by selecting Delete). If you use BT Infinity, you will not need to use an ADSL microfilter. For other types of broadband, please check with your provider if a microfilter is required. Find out more • Frequently Asked Questions are available at bt.com/producthelp • If you’d like more detailed instructions, a full user guide is available to download from bt.com/producthelp • If you cannot find the answer to your problem in the full online user guide, then please call our free Helpline on 0800 145 6789*. Our dedicated advisors are more likely to be able to help you than the retailer where you made your purchase. • This document is also available in other formats, such as Large print, Braille and Audio CD. If you would like a copy, please call 0800 145 6789*.