AT&T | MLC-6 | Instruction manual | AT&T MLC-6 Instruction manual

AT&T
®
PARTNER II
Communications System
Release 3
Programming and Use
Copyright © 1992 AT&T
All Rights Reserved
Printed in U.S.A.
AT&T 518-455-311
Issue 1
July 1992
Notice
Every effort was made to ensure that the information in this book was complete and accurate at the
time of printing. However, information is subject to change.
Federal Communications Commission (FCC) Interference Notice
This equipment has been tested and found to comply with the limits of a Class A digital device,
pursuant to Part 15 of FCC rules. These limits are designed to provide reasonable protection against
harmful interference when the equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference, in which case
the user will have to correct the interference at his or her own expense. For additional FCC
information, see Appendix C of this book.
Canadian Emmissions Requirements
This digital apparatus does not exceed the Class A limits for radio noise emissions from digital
apparatus set out in the Radio Interference Regulations of the Canadian Department of
Communicatlons.
Le present appareil numerique n’emet pas de bruits radioelectriques depassant les limites
applicables aux apareils numeriques de la classe A prescrites dans le Reglement sur le brouillage
radioelectrique edicte par le ministere des Communications du Canada.
Trademarks
MLS-34D, MLS-18D, MLS-12D, MLS-12, MLS-6, Call Assistant, PARTNER MAIL, and SYSTIMAX are
trademarks of AT&T. PARTNER, Magic on Hold, MERLIN, and PagePac are registered trademerks
of AT&T.
Warranty
AT&T provides a limited warranty to this product. Refer to “AT&T Limited Warranty and Limitation of
Liability” in Appendix B of this book.
Ordering Information
The order number for this book is 518-455-311. To order additional books, call 1 800 432-6600 in the
U.S. and 1 800 255-1242 in Canada. For more information on how to order this and other system
reference materials, replacement parts, accessories, and other compatible equipment, refer to
“Product Ordering Information” in Appendix B.
Support Telephone Numbers
In the continental U.S., AT&T provides a toll-free customer helpline 24 hours a day.
Call the AT&T Helpline at 1 800 628-2888 if you need assistance when programming
or using your system.
Outside the continental U.S., contact your local AT&T Authorized Dealer.
Contents
1
About This Guide
iii
Overview
1-i
1-ii
1-1
1-2
1-6
■
■
■
■
2
Programming
■
■
■
■
■
■
■
■
■
3
Overview
Hardware Considerations
Initial System Setup
Changing Settings after Installation
Changing Settings to Support PBX or
Centrex Services
System Programming Options
Using System Programming
Telephone Programming Options
Using Telephone Programming
Learning About Telephones
■
■
■
■
4
Important Safety Instructions
Features and Capabilities
System Components
Auxiliary Equipment
System Telephones
Standard Telephones
Combination Extensions
Using Telephones
Using Auxiliary Equipment
■
■
■
■
Overview
Fax Machines
Answering Machines
Modems
2-i
2-1
2-2
2-3
2-5
2-6
2-7
2-11
2-14
2-17
3-i
3-1
3-7
3-10
3-11
4-i
4-1
4-3
4-9
4-13
i
■
■
■
■
■
PARTNER MAIL
PARTNER Attendant
Credit Card Scanners
Night Service with Auxiliary Equipment
Call Reporting Devices (SMDR)
4-15
417
4-18
4-19
4-20
5
Feature Reference
5-i
6
Troubleshooting
6-i
6-1
6-1
6-2
■
■
■
When You Need Help
Power Failure Operation
Problems and Solutions
A
Specifications
A-1
B
Maintenance, Repair, and
Ordering Information
B-1
C
FCC Information
C-1
GL
Glossary
GL-1
IN
Index
IN-1
Programming Quick References
Inside back cover
ii
About This Guide
Purpose
This guide is intended for the system manager. It explains what the
PARTNER® II Communications System can do, provides instructions for
programming and using the system, and shows you how to get the most out of
its many features and capabilities.
How to Use This Guide
For information on the following topics, refer to the appropriate chapter:
■
Getting Acquainted. Chapter 1 provides an overview of system features
and hardware components.
■
Programming the System. You can change your system’s settings
easily to accommodate new or expanding needs. Chapter 2 provides
general programming information, while Chapter 5 provides detailed
instructions for programming specific system features.
■
Training Co-Workers. Chapter 3 explains how system and standard
phones work with the system. To help train co-workers on telephone
basics, you can share this information with them. Also, give each
telephone user a Quick Reference card and a filled-in copy of the “Speed
Dial” form from the System Planner.
■
Using Auxiliary Equipment. The system supports a wide variety of
auxiliary equipment, including fax machines, modems, answering
machines, and call reporting devices. Chapter 4 provides advice on
setting up these devices to work effectively with the system.
■
Daily Operation. Depending on how your system is set up, you may
need to oversee some of the system’s daily operations. For example, you
may need to turn on Night Service at the end of each day before leaving
the office. Reference information on all features, including descriptions
and instructions for using each feature, is provided in Chapter 5.
About This Guide
iii
■
Solving Problems. Chapter 6 provides information on solving problems
if your system or telephones malfunction.
Once you are experienced with the system, use the Table of Contents or Index
to locate the information you need.
Throughout this guide, feature names are printed in bold so you can easily look
up the name in Chapter 5, “Feature Reference,” for additional information on the
feature.
Product Safety Statements
Product safety statements are identified in this guide by a
CAUTION:
Indicates the presence of a hazard that will or can cause minor personal
injury or property damage if the hazard is not avoided.
WARNING:
Indicates the presence of a hazard that can cause severe or fatal
personal injury if the hazard is not avoided.
How to Comment on This Guide
A feedback form is located at the end of this guide, after the appendixes. If the
form is missing, send your comments and recommendations for changes to
A. Sherwood, AT&T, 99 Jefferson Road (Room 2A-25), Parsippany, NJ 07054
(FAX 201 887-6898).
iv
About This Guide
Overview
1
Contents
Important Safety Instructions
Features and Capabilities
System Components
■
■
Control Unit
System Modules
System Capacity
Telephones
System Telephones
Intercom Autodialers
Standard Telephones
Auxiliary Equipment
■
■
Industry-Standard Devices
Requirements
Connecting and Using Standard Devices
Other Devices
1-ii
1-1
1-2
1-2
1-4
1-4
1-5
1-5
1-5
1-6
1-6
1-6
1-6
1-6
1-7
1-i
Important Safety Instructions
Always follow these basic safety precautions when using the system:
1. Read and understand all instructions.
2. Follow all warnings and instructions marked on the product.
3. Never spill liquid on the product or drop objects into the ventilation
slots and openings. Doing so may result in serious damage to the
components.
4. Repair or service must be performed by a qualified repair person.
5. The product is provided with a three-wire grounding type plug. This is
a safety feature. DO NOT defeat the safety purpose of the grounding
type plug. DO NOT staple or otherwise attach the AC power supply
cord to building surfaces.
6. DO NOT use the product near water or in a wet or damp place (such as
a wet basement).
CAUTION:
DO NOT block or cover the ventilation slots and openings. They
prevent the product from overheating. DO NOT place the product in a
separate enclosure unless proper ventilation is provided.
SAVE THESE INSTRUCTIONS
1-ii
Overview
1
Features and Capabilities
The following list provides an overview of the system’s features:
■
Full line of MLS- and MLC-model system phones, providing access to
multiple lines from a single phone at each extension.
■
Programmable buttons on system phones, providing one-touch access to
system features simply by pressing the button.
■
Modular connections to the control unit, making it easy to reconfigure
your system or to add lines and/or extensions as your business grows.
■
Direct connections for industy-standard devices—including most
standard phones, fax machines, answering machines, modems, and
credit card scanners.
■
Intuitive operation of basic call handling capabilities including transfer,
conference, and hold.
■
Intercom (inside) calling to other system extensions using an Intercom
button and the two-digit number assigned to the extension. Users can
either ring an extension or voice signal it using a system phone’s speaker.
■
Easy-to-use programming procedures, making it easy for you to manage
your system and telephones. System display phones provide feedback
during programming.
■
Flexible dialing restrictions and permissions so you can control telephone
activity and phone bills.
■
Grouping of extensions for flexibility in directing and answering calls.
■
Caller ID support on system display phones (provided that Caller ID
service is available from your local telephone company and you
subscribe to it).
■
Automatic system answering features to assist in answering and routing
calls.
Overview
1-1
■
Centrex or PBX operation support—including one-touch dialing of feature
access codes on system phones.
■
Power failure operation with standard phones, allowing you to make and
receive calls during a power failure while retaining programmed
equipment settings for up to four days. (An optional Uninterruptible
Power Supply, or UPS, is also available to allow full equipment operation
during a power failure.)
■
Two system programming extensions, allowing you to program the
system from one extension without interrupting call activity at the other
programming extension—usually the receptionist’s extension.
■
Optional equipment support, including doorphones, hotline phones,
answering machines, loudspeaker paging systems, music on hold*, call
reporting (often referred to as Station Message Detail Recording or
SMDR) devices, PARTNER Attendants, and extra alerts.
■
PARTNER MAIL™ functionally integrated into the PARTNER II system,
allowing immediate or delayed call handling so callers can reach a
desired extension or group without operator assistance and leave
messages at unanswered or busy extensions.
System Components
Modular hardware design makes the system easy to install and expand. Figure
1-1 shows an example of system components.
Control Unit
The control unit is the heart of the system; it is made up of one or two carriers,
and it houses the system modules. You can use either the primary carrier, or
the primary carrier and the expansion carrier if you need more lines and
extensions. Each carrier housing includes a backplane and a cover. All system
modules slide into the backplane, which channels power to the system. The
cover slides onto the front of the backplane after all the system modules have
been installed.
WARNING:
There are no customer-serviceable components inside the system
modules or backplane. There are hazardous voltages within that can
cause severe or fatal personal injury. DO NOT OPEN THE MODULES.
*
1-2
If you use equipment that rebroadcasts music or other copyrighted materials, you may be required to obtain
a license from a third party such as ASCAP or BMI. Or, you can purchase a Magic on Hold® system from
AT&T, which does not require you to obtain such a license.
Overview
CONTROL UNIT
206 Module
Circuit Breakers
Primary
Carrier
Main Circuit
Breaker
400
Modules
206 Modules
Primary
Processor Module
Grounding Screw
Extension
Processor
Module
Outside Line Jacks
Outside Line
Jacks
Power Indicators
(LEDs)
Expansion
Carrier
Main Circuit
Breaker
PAGE Jack
SMDR Jack
Extension Jacks
(206 modules only)
MUSIC ON HOLD Jack
(for RCA phono plug)
Expansion
Cable
SYSTEM PHONES
Optional Devices
(that connect to the control unit)
Power Indicators
(LEDs)
Optional Devices
(that connect to extension jacks)
AT&T Serial Printer
MLS-34D™ Phone
(with optional MLS-CA24
Intercom Autodialer)
MLS-18D™ Phone
MLS-12D™ Phone
MLS-12™ Phone
MLS-6™ Phone
PARTNER MAIL
Standard
Touch-Tone
Phone
Fax Machine
Answering
Machine
Doorphone
Bell
AT&T Paging System
MLC-6 Phone
AT&T Call Accounting
Terminal (Basic or Plus)
AT&T Magic on Hold® deck
Figure 1-1. Sample System Components
Overview
1-3
System Modules
The following system modules can be installed in your system:
■
Primary Processor Module provides the software intelligence that
controls the system’s features. It has jacks for a music-on-hold audio
source, a loudspeaker paging system, and a call reporting (SMDR)
device, such as a printer. It also has a green-wire grounding screw to
properly ground the control unit.
■
Expansion Processor Module extends the primary processor module’s
software capabilities to the lines and extensions located on modules in
the expansion carrier.
■
206E Module has jacks to connect a maximum of two outside telephone
lines and six extensions to the system. You can connect telephones and
other telecommunications devices (such as fax machines and modems)
to the extension jacks (either directly or through your building’s modular
wall jacks). Each 206E module has a green power indicator that shows it
is receiving power. The system requires at least one 206E module.
■
400E Module is similar to the 206E module, but without extension jacks.
It has four outside line jacks. This module is an inexpensive way to add
lines when you do not need more extensions.
■
206EC/400EC Modules provide the same capabilities as the 206E and
400E modules, but add support for Caller ID information on system
display phones. To get Caller ID, first you must subscribe to the service
from your local phone company (if it is available) on a per-line basis, then
connect those lines associated with Caller ID to the line jacks on the
206EC and/or 400EC modules. Any users with system display phones
who have Caller ID lines assigned to their extensions will get Caller ID.
For more information, see “Caller ID” in Chapter 5.
If you are upgrading from a PARTNER or PARTNER Plus System, you can still
use its 200 modules, each providing two line jacks.
Hereafter, references to 206 modules include 206E, 206EC, and all 206 modules
used with previous releases of the product. Similarly, references to 400
modules include 400E, 400EC, and all 400 modules used with previous releases
of the product.
System Capacity
The combination of 206 and 400 modules installed determines the number of
available lines and extensions. The system allows up to 24 lines and up to 48
extensions; however, these maximums cannot be achieved simultaneously:
1-4
■
For maximum line capacity (24 lines), install four 206 modules and four
400 modules. This arrangement allows up to 24 extensions.
■
For maximum extension capacity (48 extensions), install eight 206
modules. This arrangement allows up to 16 lines.
Overview
Telephones
System Telephones
This guide refers to AT&T telephones specifically designed to work with the
PARTNER II system as system phones. These include the MLS-34D, MLS-18D,
MLS-12D, MLS-12, MLS-6, and MLC-6 model telephones.
System phones have several buttons in common: volume control buttons, and
the [ Feature ], [ Conf ], [ Transfer ], and [ Hold ] buttons. In addition, each phone has
programmable buttons that can be used for outside lines, extension numbers,
outside phone numbers, or system feature codes. Outside lines, as well as
some system features, require buttons with status lights. Programmable buttons
without lines assigned to them can be programmed with numbers or features, so
you can use the feature or dial the phone number with one touch. The number
in each model name indicates the number of programmable buttons with status
lights plus two [ Intercom ] buttons. Table 1-1 summarizes system phone features.
If the phone has a display, indicated by a “D” in the model name, users will
receive messages and prompts when making calls and programming. (More
information about the display is provided in Chapter 5.) A system display phone
is required for system programming. It must be as large as the largest phone in
the system, since an MLS-12D or MLS-18D cannot program an MLS-34D.
Similarly, an MLS-12D cannot program an MLS-18D.
Table 1-1. System Phones
MLS-34D
MLS-18D
MLS-12D
MLS-12
MLS-6
MLC-6
Total Number of
Programmable Buttons
32
16
16
16
4
4
Line Capacity (Number of
Programmable Buttons with
Status Lights)
32
16
10
10
4
4
Display
✔
✔
✔
—
—
—
Speaker
✔
✔
✔
✔
✔
—
Microphone
✔
✔
✔
✔
—
—
Intercom Autodialers
The system telephones at extensions 10 and 11 support up to two MLS-CA24
Call Assistant™ Intercom Autodialers, which allow you to program Auto Dial
buttons for all of the extensions in your system (up to 48). The Auto Dial buttons
allow the autodialer users to dial, signal, and transfer calls to programmed
extensions with one touch. The lights for the buttons also indicate calling
activity at programmed extensions. Each autodialer has 24 buttons that are
factory-set for intercom ringing system extensions; however, they can be
reprogrammed for intercom paging or manual signaling. For more information,
see “Auto Dialing” and “Manual Signaling” in Chapter 5.
Overview
1-5
Standard Telephones
You can also use industy-standard single-line rotary or touch-tone telephones,
including feature phones with built-in feature buttons and lights, with the system.
This guide refers to such telephones as standard phones. AT&T-certified
standard phones, such as the 8110, are recommended. “Industry-Standard
Devices” in the following section provides more information on standard phones.
Auxiliary Equipment
You can connect many types of telecommunications devices to your system
without expensive adapters or additional phone lines.
Industry-Standard Devices
Many industry-standard, single-line devices will work with the system regardless
of the manufacturer:
■
Touch-tone, rotary, and cordless telephones (such as those you might
have in your home)
■
Fax machines
■
Answering machines
■
Modems
■
Credit card scanners
Requirements
An industry-standard device must meet the following conditions:
■
It must be non-proprietary. That is, it cannot be made specifically for use
on a particular telephone system. (For example, you cannot connect an
AT&T MERLIN® phone because it is specifically designed for use on a
MERLIN system.)
■
Its Ringer Equivalence Number (REN*) cannot be greater than 2.0. (The
REN is shown on a label on the device, usually on the bottom.)
■
You can connect a multiple-line device to the system, but for best results
it should be installed and used as if it were a single-line device.
Connecting and Using Standard Devices
You can connect a standard device so that it is on an extension by itself, or so
that it shares an extension with another piece of equipment (either another
standard device or a system phone) as long as the REN of the two devices
together does not exceed 2.0. For example, you can connect a standard phone
and an answering machine to the same extension. An extension with two
devices connected to it is called a combination extension. The PARTNER II
Communications System Installation guide provides installation instructions.
*
1-6
REN is a measure of the power it takes to ring a phone. The typical home phone line handles 4.0–5.0 RENs;
each extension jack in your system handles up to 2.0 RENs.
Overview
Other Devices
In addition, you can connect the following devices to your system:
■
PARTNER MAIL allows callers to reach a desired extension or group
without receptionist assistance and prompts callers to leave messages at
unanswered or busy extensions, In addition, system subscribers can
retrieve messages left in their mailboxes, send messages to other
subscribers, and record their own personal greetings. (PARTNER MAIL
is available in a 2-port system, supporting up to 20 subscribers or a
4-port system, supporting up to 40 subscribers.)
■
PARTNER Attendant answers calls and routes them to appropriate
extensions based on user responses to recorded messages.
■
Doorphones allow visitors to ring any number of extensions at once by
pressing a button on the doorphone; the person who answers a
doorphone call can then speak with the visitor at the doorphone.
■
Loudspeaker paging systems allow you to broadcast a message over a
large area.
■
Music-on-hold systems allow you to play recorded music to callers
while they are on hold.
■
Extra alerts are strobes, lights, chimes, horns, or bells that light or ring to
alert users when calls come in. For example, you can use an audible
alert (chime, horn, or bell) to replace a phone ring in a noisy area, such
as a factory. Similarly, you can use a visual alert (strobe or light) to
replace a phone ring in a quiet area, such as a library.
■
Speakerphones can be combined with MLS-model phones or standard
phones in conference rooms or offices, to provide an inexpensive way for
people at a meeting to conference in other parties. (MLS-model phones
have built-in speakers, but they are designed for individual—not
group—use.)
■
Headsets allow users to hold private, hands-free conversations.
■
Handsets for hard-of-hearing users with MLS-34D telephones allow
even more amplification than is provided by the phones’ volume controls.
■
In-Range Out-of-Building (IROB) protectors are required to prevent
electrical surges from damaging your system when phones are installed
in another building, but on the same continuous property.
■
Electromagnetic Interference (EMI) filters allow you to block “noise”
generated by a nearby radio station, as well as most electrical devices.
■
Caller ID devices, such as a PC with Caller ID software, support
applications for storing or processing Caller ID information (provided you
subscribe to the service from your local phone company). The system
provides functionally integrated, multi-line Caller ID on system display
phones; but you can also connect other devices to Caller ID lines.
Most of these devices can be ordered through AT&T—see “Product Ordering
Information” in Appendix B for details.
Overview
1-7
Refer to the manufacturer’s instructions packaged with the device for installation
and usage information. In addition, the PARTNER II Communications System
Installation guide provides installation instructions. Chapter 4 of this guide
provides information on setting up devices to work with the system.
1-8
Overview
Programming
2
Contents
Overview
Hardware Considerations
Initial System Setup
■
■
■
■
Setting the System Clock
Assigning Lines
Customizing Extensions
Copy Settings
Changing Settings after Installation
■
■
■
■
Changing the System Clock
Adding New Lines
Adding New Extensions
Swapping Extensions
Changing Settings to Support PBX or
Centrex Services
■
■
■
Recall Setting
Dialing Restrictions
Speed Dial and Auto Dial Numbers
System Progamming Options
■
■
■
■
Dialing Restrictions and Permissions
Restricting Access to Outside Lines
Controlling Calls on Outside Lines
Overriding Dialing Restrictions
Summary
Setting Up Groups of Extensions
Setting Up Auxiliary Equipment
Speed Dialing
2-1
2-2
2-3
2-3
2-3
2-4
2-4
2-5
2-5
2-5
2-5
2-5
2-6
2-6
2-6
2-7
2-7
2-7
2-8
2-8
2-8
2-9
2-10
2-10
2-11
2-i
Contents
Using System Programming
■
■
Programming Mode
The Programming Overlays
Telephone Programming Options
■
■
■
■
■
■
Automatic Line Selection
Line Ringing
Personal Speed Dialing
Programming Telephone Buttons
Programming a Receptionist’s Extension
Call Handling Options
Backup Answering Options
Button Programming
Using a Second Programming Extension
Using Telephone Programming
■
■
■
2-ii
Telephone Models
Using Centralized Telephone Programming
Using Extension Programming
2-11
2-12
2-12
2-14
2-14
2-14
2-14
2-14
2-15
2-15
2-15
2-15
2-17
2-17
2-17
2-17
2-19
Programming
2
Overview
After the system hardware is installed as described in the PARTNER II
Communications System Installation guide, you can customize the system and
individual telephones. This chapter explains how to use programming to
accomplish that.
There are two types of programming:
■
System Programming allows you to customize the system to meet the
needs of your business. When the system is first installed, it uses factory
settings that reflect the most commonly used options. You can change
system settings as needed.
You can perform System Programming from either extension 10 or 11.
Because an extension cannot be in programming mode and handle
calls at the same time, you can program from extension 11 while the
receptionist at extension 10 continues to handle calls.
■
Telephone Programming allows telephones to be customized to meet
individual users’ needs. Individual telephones can be programmed either
from extension 10 or 11 (called Centralized Telephone Programming), or
from a user’s own extension using a system phone (called Extension
Programming).
A system display phone is required for System and Centralized Telephone
Programming. Make sure that the programming phone is as large as the largest
phone in the system, because an MLS-12D or MLS-18D cannot program an
MLS-34D. Similarly, an MLS-12D cannot program an MLS-18D.
This chapter provides general information on programming procedures. For
detailed descriptions and step-by-step instructions, refer to the appropriate
procedure name in Chapter 5. (Brief summaries of all programming procedures
are on the inside back cover of this book.)
Programming
2-1
Hardware Considerations
Programming procedures use line and extension numbers. The line number
represents the line jack on a 206 or 400 module that the outside line is
connected to. Similarly, the extension number represents the extension jack on
a 206 module that the system phone or standard device is connected to.
For each 206 module, the system assigns two lines and six extensions; for each
400 module, the system assigns four lines. The system numbers lines and
extensions consecutively. Figure 2-1 shows the numbering scheme—01
through 24—for a system with maximum lines. Figure 2-2 shows the numbering
scheme—10 through 57—for a system with maximum extensions. However,
your system can have any number of lines and extensions up to the maximum.
206 Modules
Line
Jacks
Line
Jacks
Extension
Jacks
Line
Jacks
Figure 2-1.
Maximum Lines
206 Modules
Line
Jacks
Extension
Jacks
Figure 2-2. Maximum Extensions
2-2
400 Modules
Programming
206 Modules
Line
Jacks
Extension
Jacks
Initial System Setup
After the control unit is installed, you set up the system using a combination of
system and telephone programming procedures. In this guide, System
Programming procedures are identified by a code (# and three digits);
Telephone Programming procedures are identified by the feature name only.
Use the System Planner as a guide when programming. The following sections
provide an overview of the procedures you use for initial system setup. See
Chapter 5 for more information on specific procedures.
Other programming procedures are optional, but strongly recommended to
make the most of your investment. (See “System Programming Options” and
“Telephone Programming Options” later in this chapter for details.)
Setting the System Clock
After installing system hardware and supplying power to the control unit, set the
system clock. Use the following procedures:
■
System Date (#101) to set the month and day.
■
System Day (#102) to set the day of the week.
■
System Time (#103) to set the hour and minutes.
Assigning Lines
For initial setup only, use Number of Lines (#104) to specify the number of lines
that will be assigned to all system extensions. Then use the following
procedures as needed:
■
Dial Mode (#201) to identify any rotary lines (the default for all lines is
“touch-tone”).
■
Line Assignment (#301) to assign lines to specific extensions (if the line
was not assigned using the Number of Lines procedure), to remove lines
from some extensions, or to change the button used to pick up a line at a
specific extension.
■
Line Access Restriction (#302) to limit an extension’s access to a
specific line.
■
Line Ringing (Centralized Telephone Programming) to specify when a
line will start ringing at each extension that has the line. For additional
information on line ringing options, see “Programming a Receptionist’s
Extension” later in this chapter.
■
Automatic Line Selection (Centralized Telephone Programming) to
specify the order in which the system tries to select an available line
(intercom or outside) for an outgoing call, when a user at the extension
lifts the handset or presses [ Spkr ] to make a call without first selecting a
specific line button.
Programming
2-3
For extensions with standard phones, set Automatic Line Selection
(Centralized Telephone Programming) to “intercom first.” This enables
standard phones to access equipment features, including intercom
calling. When users lift the handsets on standard phones, they hear
intercom dial tone. To access an outside line, they must dial 9.
Customizing Extensions
In addition to line assignments, the following procedures can be used to
customize an extension:
■
Display Language (#303) to specify the language (English, French, or
Spanish) for messages that appear on a system display phone.
■
Automatic Extension Privacy (#304) to prevent other extensions with
the same line from joining a call at the extension. This feature is also
useful for extensions connected to a modem, fax, or any device whose
function can be disrupted by someone trying to join it.
■
Forced Account Code Entry (#307) to prevent the extension from
making an outside call until a required account code is entered.
■
Outgoing Call Restriction (#401) to prevent the extension from making
certain types of outgoing calls (on all system lines).
■
Disallowed List Assignments (#405) to assign one or more Disallowed
Phone Number Lists to the extension. Use Disallowed Phone Number
Lists (#404) to create the lists of outside numbers that extensions cannot
dial.
■
Allowed List Assignments (#408) to assign an Allowed Phone Number
List to the extension. Use Allowed Phone Number Lists (#407) to create
a list of outside numbers that otherwise restricted extensions can dial.
■
Pickup Groups (#501), Calling Groups (#502), Night Service Group
(#504), and Hunt Groups (#505) to place the extension in any of these
groups.
■
Fax Machine Extension (#601), Doorphone 1/2 Extension (#604/#605),
Doorphone Alert Extension (#606), or AA Extension (#607) to identify
the new extension as one of these equipment types.
“Setting Up Auxiliary Equipment” later in this chapter provides an overview of
the procedures you use for setting up devices, such as fax machines, hotline
phones, and call reporting devices. Also, Chapter 4 provides detailed
information and example applications for auxiliary equipment.
Copy Settings
The recommended way to set up your system is to program one extension for
each type of phone in the system, then use Copy Settings (#399) to program
other phones of the same type. For example, you can program one MLS-12D
phone and then copy its settings to any other extensions that have MLS-12D or
MLS-12 phones. See “Copy Settings” in Chapter 5 for a list of the programmed
settings that are copied.)
2-4
Programming
Changing Settings after Installation
As your business grows or changes, you will probably need to change the way
your system was originally programmed. This section provides some examples
and lists the procedures you would use to change settings after installation. For
specific details on a procedure, refer to the procedure name in Chapter 5.
Changing the System Clock
You may need to change the system clock for daylight saving time, after a
prolonged power failure, or after a system reset. Use System Date (#101),
System Day (#102), and System Time (#103) to set the current date, day, and
time.
Adding New Lines
If you add an outside line to your system, you may need to adjust some line
settings. In particular, use Dial Mode (#201) if the new line is a rotary line, Line
Assignment (#301) to assign the line to specific extensions, Line Ringing
(Centralized Telephone Programming) to specify when the line will start ringing
at each extension that has the line, and Line Access Restriction (#302) to limit
an extension’s access to the line.
IMPORTANT:
Do not use Number of Lines (#104) if you add lines to the system after initial
setup, because it changes Line Access Restriction (#302), Automatic Line
Selection, Line Ringing, and Hold Disconnect Time (#203) for existing lines
back to factory settings. To change line assignments without affecting other
settings, use Line Assignment (#301).
Adding New Extensions
If you add an extension to your system, you can probably use Copy Settings
(#399) to copy the settings of an existing extension. If you wish to further adjust
a new extension’s settings, see “Customizing Extensions” earlier in this chapter.
Swapping Extensions
If a user changes physical locations but wants to keep the same extension
number, you can make the change easily by swapping modular connections at
the control unit.
For example, if the users at extensions 29 and 32 switch offices, you can
disconnect the modular plug from extension jack 29 in the control unit, and
reconnect it at extension jack 32. Likewise, unplug the wire that was connected
to extension 32 and reconnect it at jack 29. Then, the users can take their
respective phones to their new location to keep the same extension number and
retain the phone’s programmed settings.
Programming
2-5
Changing Settings to Support
PBX or Centrex Services
This section applies only if you use PBX or Centrex services with your system. If
it does not apply, go to the next section, “System Programming Options. ”
■
PBX services are provided by a private telephone switch.
■
Centrex services are provided by your local telephone company from a
Central Office (CO) outside your premises. These services include the
Centrex lines connected to your control unit modules and some set of
features—such as hold, conference, or transfer—that are available on
those lines. Centrex services may be offered in your area under a
different name. For specific Centrex features to be available to you, your
company must subscribe to those features. For specific information on
using Centrex, see the Centrex documentation provided by your local
telephone company.
Some of the issues you should consider when setting up your system to work
effectively behind a PBX or Centrex system are discussed below. Chapter 5
explains how to use the programming procedures discussed here.
Recall Setting
To set up your equipment to work properly with a PBX or Centrex system, first
set Recall Timer Duration (#107) to match the setting used by your PBX or
Centrex system (usually 800 msec., or 32). This setting affects the length of a
Recall signal sent by the control unit to access Centrex services.
Dialing Restrictions
Outgoing Call Restriction (#401) enables you to limit an extension’s dialing to
“inside calls only” (using the [ Intercom ] buttons on MLS-model phones) or to
“inside and local calls only” (allowing calls within the PBX or Centrex system
and local calls outside the PBX or Centrex system). However, if users in your
system use a dial-out code (9 on most PBX or Centrex systems) before dialing
numbers outside the PBX or Centrex system, the equipment will not be able to
prevent toll calls for extensions restricted to “inside and local calls only” (unless
you use Disallowed Phone Number Lists to prevent dialing to specific classes of
numbers).
If your PBX or Centrex system includes dialing restrictions, use those instead of
the equipment restrictions. If you have PBX or Centrex dialing restrictions on a
line and also program equipment restrictions, both the PBX or Centrex system
and equipment restrictions apply. However, equipment dialing permissions will
not override PBX or Centrex system restrictions.
2-6
Programming
Speed Dial and Auto Dial Numbers
When you program numbers outside the PBX or Centrex system as Speed Dial
and Auto Dial numbers, include the PBX or Centrex system dial-out code (if
any), followed by a pause, in the stored number.
System Programming Options
This section discusses programming options that involve multiple procedures
(such as dialing restrictions and auxiliary equipment settings), as well as
features that can be used throughout your system (such as Speed Dialing). You
can use a combination of programming procedures to set up your system to
operate most efficiently, taking into account your company’s telephone service,
personnel, and equipment, as well as the special needs of particular
departments. This section lists the procedures you can use; for details on using
a particular procedure, refer to the procedure name in Chapter 5.
Dialing Restrictions and Permissions
The system has several procedures for restricting telephone use, and several for
overriding those restrictions. You can use any combination of these procedures
to design a system that meets your needs. Tables 2-1 and 2-2 later in this
chapter summarize available dialing restrictions and permissions.
When a user makes a call, the system checks the number dialed against all of
the dialing restrictions that apply to the extension making the call. When the
number dialed passes a restriction, it goes to the next one, if necessary. When
a number violates a restriction, the call is stopped and the user hears a reorder
tone (fast busy signal).
IMPORTANT:
While procedures that restrict dialing are very effective, absolute protection
against misuse cannot be guaranteed. System phones give more protection
than standard phones. Therefore, we strongly recommend that you install
system phones where restricting phone use is important.
Programming
2-7
Restricting Access to Outside Lines
A user can access a line either by pressing the line button on the phone or by
dialing a feature code (Direct Line Pickup). If you do not want a user to access
a specific outside line, you can use Line Access Restriction (#302) to control
an extension’s access to a certain line (whether the line is assigned to the
extension or not).
NOTE:
If Forced Account Code Entry (#307) is programmed for an extension, that
extension will be required to enter an account code before dialing an outside
number—even those on the Emergency List—on all of the lines assigned to the
extension.
Controlling Calls on Outside Lines
When an extension is allowed access to an outside line, you can use the
following procedures to control calling:
■
Outgoing Call Restriction (#401) controls calling for all lines available
on an extension.
■
Disallowed Phone Number Lists (#404) creates up to four lists of
numbers that cannot be dialed. After creating Disallowed Phone Number
Lists, use Disallowed List Assignment (#405) to assign one or more lists
to a specific extension.
■
Night Service with System Password (#403) restricts users at
extensions in the Night Service Group from dialing outside phone
numbers (except Emergency numbers and Marked System Speed Dial
numbers) unless the password is entered first.
Overriding Dialing Restrictions
The following programming procedures provide ways to override all dialing
restrictions, provided the user has access to an outside line:
■
Emergency Phone Number List (#406) defines a list of up to ten
numbers that can be dialed from any extension. A typical number is 911,
■
Marked System Speed Dial Numbers are specially marked System
Speed Dial numbers that a user can dial automatically by pressing
[ Feature ] (or [ # ] on a standard phone), followed by a two-digit code.
■
System Password (#403) creates a password that, when entered at any
MLS-model phone (not an MLC-6 or standard phone) overrides dialing
restrictions for the duration of a call.
To override all dialing restrictions, except Line Access Restriction (#302) and
Night Service with a System Password (#403), use Allowed Phone Number
Lists (#407). Then use Allowed List Assignments (#408) to assign one or
more lists to an extension.
2-8
Programming
Summary
Tables 2-1 and 2-2 summarize the available dialing restrictions and permissions,
showing how they can be combined in a variety of ways to customize an
extension’s dialing privileges.
Table 2-1. Settings that Restrict an Extension’s Access to a Specific Line
Type of Restrictions or
Permission for the
Extension
Setting for
Line Assignment
(#301)
Setting for
Line Access Restriction
(#302)
Can receive and place
intercom (inside) calls only
No outside lines* “assigned”
“No access” for all lines
Cannot use a specific outside
line
Outside line “not assigned”
“No access” for that line
Can only monitor call activity
and pick up held calls on a
specific line
Outside line “assigned”
“No access” for that line
Can only receive calls on a
specific line
Outside line “assigned”
“Incoming only” for that line
Can only place outgoing calls
on a specific line
Outside line* may be
“assigned”
“Outgoing only” for that line
Table 2-2.
Settings that Restrict an Extension’s Dialing Once It Gets an Outside Line
Type of
Restrictions or
Permissions for
the Extension
Setting for
Line
Assignment
(#301)
Setting for
Line Access
Restriction
(#302)
Setting for
Outgoing call
Restriction
(#401)
Setting for
Disallowed
Phone Number
Lists (#404)
Can place
intercom and
local calls only
(and can answer
any call)
Outside line*
may be
“assigned”
“No restriction”
“Local only”
Any local
numbers the
extension should
not dial
Can place
intercom, local
and longdistance calls
(and can answer
any call)
Outside line*
may be
“assigned”
“No restriction”
“No restriction”
Any local and
long-distance
numbers the
extension should
not dial
*
If a line is not assigned to the extension, a user can use Direct Line Pickup to access the line. Emergency
numbers, Marked System Speed Dial numbers, Allowed Phone numbers, and numbers dialed using the
System Password override all dialing restrictions if a user has access to an outside line to place the call. If
Forced Account Code Entry is programmed for an extension, the user must enter an account code before
accessing an outside line.
Programming
2-9
Setting Up Groups of Extensions
You can set up four types of extension groups:
■
Pickup Group Extensions (#501) assigns extensions to one of four
Pickup Groups. A Pickup Group lets any user in the system answer calls
for any extension in that group.
■
Calling Group Extensions (#502) assigns extensions to one of four
Calling Groups. A Calling Group lets users ring or page all extensions in
that group simultaneously or transfer calls into the group.
■
Night Service Group Extensions (#504) assigns extensions to the Night
Service Group. When Night Service is on, calls ring immediately at Night
Service extensions (only the lines assigned to an extension will ring).
■
Hunt Group Extensions (#505) assigns extensions to one of seven Hunt
Groups. (Hunt Group 7 is used exclusively for PARTNER MAIL.) A Hunt
Group lets users ring or voice signal the first available (non-busy)
extension in that group. If the ringing call is not answered, the system
tries each available extension in turn until the call is answered. Also use
Group Call Distribution (#206) to assign outside lines to a Hunt Group if
you want outside calls to ring directly in a group.
Setting Up Auxiliary Equipment
The following programming procedures help you manage auxiliary equipment.
See Chapter 4 for more information on auxiliary equipment configurations or
refer to the procedure name in Chapter 5 for details on programming and using
the procedure:
2-10
■
Fax Machine Extensions (#601) lets you identify an extension on which
a fax machine is installed.
■
Music on Hold (#602) activates or deactivates the MUSIC ON HOLD jack
on the primary processor module.
■
Hotline (#603) allows you to identify Hotline extensions, so that when a
person lifts the handset of the Hotline phone, a predetermined extension
automatically rings.
■
Doorphone Extensions (#604 and #605) identifies the extensions on
which doorphones are installed. Doorphone Alert Extensions (#606)
identifies any number of extensions that ring when the button on a
doorphone is pressed.
■
AA Extensions (#607) identifies extensions on which PARTNER
Attendants are installed. This lets the system notify users with display
phones when they are receiving a call that has been transferred from the
PARTNER Attendant. Also, use Transfer Return Extension (#306) to
identify the extension to which a call transferred by the PARTNER
Attendant should be routed if the destination extension does not answer.
Programming
■
SMDR Record Type (#608) specifies the type of calls that you want to
record for call reporting—either all calls or outgoing calls only. (The
Account Code Entry feature lets users assign account codes that will be
printed on call reports for telephone calls. Forced Account Code Entry
(#307) identifies extensions that will be required to enter an account code
prior to making outside calls.)
■
PARTNER MAIL uses the following procedures:
– Hunt Group Extensions (#505) assigns PARTNER MAIL extensions
to Hunt Group 7—the VMS Hunt Group. (A 2-port system uses two
extensions and supports up to 20 subscribers; a 4-port system uses
four extensions and supports up to 40 subscribers.)
– Group Call Distribution (#206) assigns lines to the VMS Hunt Group
so calls can ring there directly and receive Automated Attendant
service.
– VMS Hunt Delay (#506) determines when outside calls should be
answered by PARTNER MAIL to receive Automated Attendant service.
You can set the system for either immediate call handling or delayed
call handling. Delayed call handling allows the receptionist to answer
calls first.
– VMS Hunt Schedule (#507) determines when outside calls should.
ring the VMS Hunt Group (always, day only, or night only) depending
on the status of the Night Service button at extension 10.
– Automatic VMS Cover (#310) determines whether or not an
extension’s unanswered calls are automatically covered by PARTNER
MAIL.
– Transfer Return Extension (#306) identifies the extension to which a
call transferred by PARTNER MAIL should be routed if the destination
extension does not answer and does not have voice mail coverage
active.
Speed Dialing
You can program frequently dialed phone numbers—such as suppliers, repair
services, customers, or other business associates—so that all users in the
system can dial them by pressing three buttons: [ Feature ] (or [ # ] on a standard
phone) plus a two-digit code. These are called System Speed Dial Numbers.
Using System Programming
System Programming changes settings for the system as a whole, or for
individual lines or extensions. You can also use System Programming to set up
dialing restrictions, define groups, or set up auxiliary equipment. Refer to the
filled-out System Planner when you are changing system settings, and be sure
that any changes in programming are recorded there.
System Programming requires an MLS-34D, MLS-18D, or MLS-12D phone at
extension 10 or extension 11, with a programming overlay placed over the
phone’s dial pad. System Programming procedures in this guide are identified
by # and a three-digit code (for example, System Date is #101),
Programming
2-11
Programming Mode
To enter programming mode, you press [ Feature ] [ 0 ] [ 0 ], followed by
[ System Program ] [ System Program ].
Once you are in programming mode, you can access a programming
procedure in one of two ways:
■
Direct Method to dial the code for that procedure. This method is best
when you are using only a few procedures during a programming session
and you know the codes.
■
Cycle Method to cycle through the procedures in numerical order.
Once you are in programming mode, you can also move between System
Programming and Centralized Telephone Programming. To do so, press the
right [ Intercom ] button to move to Centralized Telephone Programming and the
left [ Intercom ] button to move back to System Programming.
To exit programming mode, you can press [ Feature ] [ 0 ] [ 0 ] or lift the handset
off-hook, then place it back in the cradle.
NOTE:
You can be talking on the phone while you program. This is useful if you need
to talk with someone at the AT&T Helpline about programming. However, you
must call before you enter programming mode, and you must use the handset to
talk, not the speaker and microphone.
The Programming Overlays
System Programming requires a programming overlay placed over the dial pad
of the MLS-34D, MLS-18D, or MLS-12D system phone. (Overlays are provided
with the system documentation. Replacements can be ordered through the
AT&T Sourcebook.) Figure 2-3 illustrates the programming overlays.
During System Programming, the normal functions of several buttons on the
display phone at extension 10 or 11 change. For example, the left [ Intercom ]
button becomes [ System Program ], the button used to enter programming mode.
The programming overlay identifies these buttons.
You use the following special buttons while programming:
2-12
■
[ Next Procedure ] and [ Prev Procedure ] cycle forward and backward through
the programming procedures. You can use these buttons to select a
procedure.
■
[ Next Item ] and [ Prev Item ] cycle forward and backward through a
procedure’s parameters. A parameter is typically an outside line, an
extension, or a telephone list entry.
■
[ Next Data ] and [ Prev Data ] cycle forward and backward through the valid
list entries. These buttons work only for fixed data, such as a line or
extension number. They do not work for variable data such as date, time,
password, telephone numbers, or doorphone assignments.
■
[ Remove ] returns the current setting to the factory setting—or when using
Line Assignment (#301), removes lines from an extension.
Programming
MLS–34D
MLS-18D/MLS12D
Figure 2-3.
Programming Overlays for System Display Phones
Programming
2-13
■
[ Enter ] ends an entry of variable length, such as a telephone number in an
Allowed Phone Number List.
■
[ System Program] starts the System Programming process.
■
[ Central Tel Program] starts the Centralized Telephone Programming process
(that is, customizing individual telephones centrally from extension 10 or
11).
■
[ Feature ] when followed by [ 0 ] [ 0 ], enters or exits programming mode.
■
[ Wild ] enters a “wildcard” (a character that matches any digit dialed) in
telephone numbers in Allowed and Disallowed Phone Number Lists.
Telephone Programming Options
System telephones are ready to use when they are installed, but they can be
customized to meet the needs of your business and individual users. This
customization is accomplished through Telephone Programming.
Automatic Line Selection
When a user lifts the handset of a telephone, the system chooses an idle line
automatically. Automatic Line Selection sets the order in which the system
looks for an idle line. You can set the system to look for lines in any desired
order. For standard phones, or for any phone used mainly to call other
extensions, select an inside (intercom) line first.
Line Ringing
Line Ringing defines when each outside line will ring at a phone. For each line
at an extension, you can specify “immediate ring,” “delayed ring” (phone rings
after a 20-second delay), or “no ring.”
Personal Speed Dialing
Personal Speed Dial numbers are outside phone numbers that a user dials by
pressing [ Feature ] (or [ # ] on a standard phone) plus a two-digit code. Unlike
System Speed Dial numbers, which are available to all users in the system,
Personal Speed Dial numbers are available only at the extension for which they
are programmed.
Programming Telephone Buttons
Telephone buttons without lines assigned to them can be programmed to store
dial-code features—features such as Exclusive Hold or Conference Drop that
are accessed by a dial code—or telephone numbers, so you can use the
feature or dial the phone number with one touch. Once programmed, these
buttons are called Auto Dial buttons, because simply pressing the button
automatically dials the feature code or the telephone number.
A user who has a system phone with programmable buttons should consider
programming them with a combination of frequently used dial-code features and
outside and intercom telephone numbers.
2-14
Programming
Programming a Receptionist’s Extension
Call Handling Options
If you set up a centralized telephone answering position at extension 10, use the
following settings to customize it:
■
Immediate call answering. If the receptionist should answer all calls,
use Line Assignment #301 to assign all lines to extension 10. Set Line
Ringing for all lines at extension 10 to “immediate ring;” set the lines
assigned at each user’s extension to “delayed ring” or “no ring.”
■
Backup call answering. If the receptionist should answer some lines
only when a user does not pick up, set Line Ringing for those lines to
“delayed ring.”
■
No answering. If some lines should not be picked up by the receptionist
at all, either set Line Ringing for those lines at the receptionist’s
extension to “no ring” or simply use Line Assignment (#301) to remove
those lines from the receptionist’s extension. In either case, Line Access
Restriction (#302) should be set to “no access” to prevent the
receptionist from using the Direct Line Pickup code.
See “Line Assignment” and “Line Ringing” in Chapter 5 for specific instructions
on programming these settings for call coverage.
Backup Answering Options
If you want to program backup answering features to assist the receptionist in
handling calls, consider the following features:
■
Automatic System Answer. Useful during peak calling periods to
answer outside calls while the receptionist is busy on other calls. When
activated, this feature answers incoming calls after a specified number of
rings, plays a customized greeting, and then places the call on hold until
the receptionist (or another extension) can retrieve it.
■
Direct Extension Dial. Useful for routing outside callers directly to a
specific extension or Hunt Group. When activated, this feature answers
incoming calls after a specified number of rings and plays a customized
message prompting the caller to dial the digits of the designated
extension or hunt group.
■
Call Forwarding/Call Follow-Me. Useful when a receptionist leaves the
desk for any period of time. Calls can be forwarded to a backup
answering extension.
Button Programming
The MLS-34D phone shown in Figure 2-4 illustrates dial-code and system
features programmed on six buttons just above lines 5–8.
Programming
2-15
It also shows buttons programmed for:
■
Extension Numbers. Auto Dial buttons are programmed for extensions
11 through 28, starting with the top left button shown in Figure 2-4. The
receptionist can use these buttons to dial or transfer calls to the
extensions with one touch. In addition, the lights of this Auto Dial button
show the status of the extension, so the receptionist can tell whether the
phone at the extension is idle (no lights), busy (red on), calling the
receptionist (green flash), or ringing back after the receptionist
transferred a call (green flutter).
Alternatively, the receptionist can use an MLS-CA24 Intercom
Autodialer for the extensions the receptionist dials most frequently.
This leaves buttons on the phone free for more auto dial numbers or
features.
■
Manual Signaling. If a Manual Signaling button is programmed for an
extension, the receptionist can use it to signal the target extension. When
the button is pressed, the user at the target extension will hear a tone for
as long as the button is pressed. This feature is typically used by a
receptionist to alert the boss of an important incoming call when the boss
is already on a call. The lights of a Manual Signaling button work like an
Auto Dial button to show the status of the target extension. Additionally, a
Manual Signaling button can be used to place intercom calls. See
“Manual signaling” in Chapter 5 for more information.
NOTE:
You can have only one button for a destination extension per extension.
The button can be programmed as a Manual Signaling button or as an
Auto Dial button for intercom ringing or voice signaling.
■
Fax Management. If a fax extension is programmed as an Auto Dial
button, the button also shows when the fax machine at the extension is
not responding (for example, when it is out of paper). (For more
information, see “Fax Management Feature” in Chapter 4).
MLS-34D
Phone
Line/
Programmable
Buttons
Any unused
line button is
programmable
Figure 2-4. Button Programming for Receptionist’s Phone
2-16
Programming
Using a Second Programming Extension
You may want to connect an MLS-34D, MLS-18D, or MLS-12D telephone to
extension 11 for system and telephone programming. Using a second
programming extension gives you the ability to program without disrupting call
handling by the receptionist at extension 10.
Using Telephone Programming
There are two ways to program a telephone: Centralized Telephone
Programming from extension 10 or 11 (see below), and Extension Programming
from a user’s own extension (see page 2-19).
Telephone Models
Figure 2-5 illustrates the system telephone models: MLS-34D, MLS-18D,
MLS-12D, MLS-12, MLS-6, and MLC-6. As you program buttons, mark their
functions on the phone’s labeling sheet (see the examples in Figure 2-5).
NOTE:
An MLS-6 phone with 4 lines assigned to it has no programmable buttons, The
MLC-6 cordless phone looks just like an MLS-6 phone when you program it
centrally.
Using Centralized Telephone Programming
Use Centralized Telephone Programming to program features or store
telephone numbers for individual extensions from extension 10 or 11.
Automatic Line Selection and Line Ringing must be programmed using
Centralized Telephone Programming; all other features can be programmed on
a system phone at the user’s extension. If a user has a standard phone,
Personal Speed Dial numbers for the extension can be programmed only by
using Centralized Telephone Programming.
During Centralized Telephone Programming, the display phone at extension 10
or 11 takes on the characteristics of the telephone being programmed, including
any System Programming settings and the lines assigned to the phone. Make
sure the programming phone is as large as the largest phone in the system,
because an MLS-18D phone cannot program an MLS-34D phone and an
MLS-12D cannot program an MLS-18D. When you enter Centralized Telephone
Programming, green lights appear next to any line buttons that are already
assigned.
To program a phone from extension 10 or 11, use the following procedure:
1.
Place the Programming Overlay over the dial pad of the system display phone
at extension 10 or 11—see “The Programming Overlays” earlier in this
chapter for more information.
2.
To start programming, press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ]
[ Central Tel Program ].
Programming
2-17
MLS-34D
Phone
Line/
Programmable
Buttons
Any unused
line button is
programmable
MLS-18D Phone
Line/
Programmable
Buttons
Any unused
line button is
programmable
MLS-12D/MLS-12
Phone (display on
MLS-12D only)
Programmable
Buttons
(without lights)
Line/
Programmable
Buttons
Any unused
line button is
programmable
MLS-6 Phone
Line/
Programmable
Buttons
Any unused
line button is
programmable
Figure 2-5. Programmable Buttons and Labeling Sheets on System Phones
2-18
Programming
3.
Dial the extension number to be programmed.
Buttons on which lines are assigned for the extension light up to show the
current Line Ringing settings. Remaining buttons can be programmed
with Auto Dial numbers or features.
4.
At this point, you can:
■
Use Automatic Line Selection to change the order in which the
telephone tries to select a line when the user picks up the handset.
(If you want to change Automatic Line Selection for an extension, you
must do so immediately after you enter programming mode and select
the extension.)
■
Use Line Ringing to change the ringing for an individual line.
■
Program Personal Speed Dial Numbers or Auto Dial numbers or
features.
5.
To program another button, press the new button, then dial the feature code.
6.
To change the settings for another extension, press [ Central Tel Program], then
dial the new extension number.
To erase a button feature, press the button, then press [ Mic ].
7.
To end programming:
■
Dial [ Feature ] [ 0 ] [ 0 ] or
■
Lift the handset off-hook, then place it back in the cradle.
Using Extension Programming
Users can program features or store telephone numbers on buttons from their
own phones using Extension Programming. Automatic Line Selection and
Line Ringing must be programmed using Centralized Telephone Programming;
all other features can be programmed using a system phone at the user’s
extension. If the user has a standard phone, Personal Speed Dial numbers for
the extension must be programmed using Centralized Telephone Programming.
To program at the extension, use the following procedure:
1.
To start programming, dial [ Feature ] [ 0 ] [ 0 ].
Buttons on which lines are assigned for the extension light up to show the
current Line Ringing settings. Remaining buttons can be programmed
with Auto Dial numbers or features.
2.
To change the programming for a button, press the button, then dial the code
for the feature.
You can also program Personal Speed Dial numbers for the extension.
3.
To program another button, press the new button, then dial the feature code.
To erase a button feature, press the button and then press [ Mic ].
4.
To end programming:
■
Dial [ Feature ] [ 0 ] [ 0 ] or
■
Lift the handset off-hook, then place it back in the cradle.
Programming
2-19
Learning About Telephones
3
Contents
System Telephones
■
■
■
■
■
Buttons and Indicators
Lights
Ringing Patterns
Dial Tones
Using the Handset, Speaker, and Microphone
Hands-Free Answer on Intercom (HFAI)
Speakerphone Performance Tips
Standard Telephones
■
■
■
■
■
Ringing Patterns
Dial Tones
Using the Switchhook
Limitations
Feature Phones
Combination Extensions
Using Telephones
■
■
Basic Call Handling Features
Dial-Code Features
3-1
3-2
3-4
3-5
3-5
3-5
3-6
3-6
3-7
3-8
3-8
3-8
3-8
3-9
3-10
3-11
3-11
3-11
3-i
Learning About Telephones
3
This chapter explains how system and standard phones work with the system,
as well as combination extensions where more than one phone or standard
device is installed. System phones are described first, followed by standard
phones on page 3-7 and combination extensions on page 3-10. In addition, call
handling features are listed on page 3-11. See the feature name in Chapter 5
for more details on a specific feature.
System Telephones
System phones have some common buttons and indicators. The following
pages explain where they are and how they work.
Learning About Telephones
3-1
Buttons and Indicators
MLS-34D
Display
Line/Programmable
Buttons
Intercom Buttons (2)
MLS-18D
Display (not on MLS-12)
Programmable Buttons
MLS-12D/MLS-12
(6 without lights)
Line/Programmable
Buttons
Intercom Buttons (2)
The following buttons and displays appear on system phones. (Some controls and indicators are not available on all phones.)
Display. (MLS-34D, MLS-18D, and MLS-12D only) Shows date, day, and time when phone is idle, number dialed when placing
a call, extension number calling when receiving an intercom call, extension number dialed when transferring a call, and duration
while a call is in progress. When programming, shows settings, options, and prompts. To adjust the MLS-18D display contrast,
see Volume Control Buttons.
Line/Programmable Buttons. Used for outside lines or (if no line is assigned on a button) for programming telephone or
extension numbers, or other dialing sequences (such as dial-code features). When a line is assigned, you can press the line
button to make a call on a specific line (lights show status of line). When no line is assigned, the button may be programmed.
The MLS-34D has 32 line/programmable buttons (all with lights); the MLS-18D has 16 line/programmable buttons (all with lights);
the MLS-12D and MLS-12 have 16 programmable buttons (10 with lights); the MLS-6 and MLC-6 phones have 4 line/
programmable buttons (all with lights).
Intercom Buttons Press either button to place an intercom (inside) call to another extension.
Other Buttons and Indicators (shown in exploded views)
Feature. Press to change programmed settings or use dial-code features.
Conf (Conference). Press to add other parties to your call.
Transfer. Press to transfer a call to another extension.
Hold. Press to put a call on hold.
3-2 Learning About Telephones
MLS-6
Line/Programmable
Buttons(4)
Intercom Buttons (2)
MLC-6
Earpiece Volume
Control
Line/Programmable
Buttons
Intercom Buttons
Spkr (Speaker) (all models except the MLC-6). Press to talk without lifting the handset. Turn on speaker and microphone (if
available), so you can dial or have a conversation without lifting the handset.
Mic (Microphone) (MLS-34D, MLS-18D, MLS-12D, and MLS-12 only). Leave on to use Hands-Free Answer on Intercom (HFAI)
feature. The light next to this button shows when the microphone is turned on; press this button to turn off the microphone when you
are using the built-in speaker.
Message Indicator. Lights when someone signals you with the Message Light On feature.
Volume Control Buttons. Press ▼ to decrease or ▲ to increase the volume of the ringer, speaker, and handset:
■ To adjust ringer volume, press ▼ or ▲ while the phone is idle and the handset is on the phone.
■ To adjust speaker volume, press ▼ or ▲ while listening to a call through the speaker.
■ To adjust handset volume, press ▼ or ▲ while listening through the handset.
To adjust the display contrast on the MLS-18D phone, press [ ★ ] and then ▼ to decrease the brightness or ▲ to increase the brightness,
while the phone is idle and the handset is in the cradle.
On/Off (MLC-6 only). Turns the handset on and off. (You must turn the handset on to make calls.)
Status (MLC-6 only). Quickly updates the display on the MLC-6 handset.
Talk (MLC-6 only). Lights when handset is lifted and turned on.
Charge (MLC-6 only). Lights when handset is placed on the base and handset batteries are charging.
Learning About Telephones
3-3
Lights
Each line button has a green light and a red light. The meaning of these lights
varies, depending on whether a button is used to access an outside line, is
programmed with a dial-code feature, or is programmed with an Intercom Auto
Dial number. (Auto Dial buttons for fax extensions show additional information;
these “Fax Management” buttons are described in Chapter 4.)
Table 3-1 shows the meanings of the various light patterns for each possible
button assignment.
Table 3-1. Light Patterns for System Phones
Feature
Button
Intercom Auto Dial/
Manual Signaling
Button
Line is busy. Green means your
phone is busy; red means someone
at another extension is busy on the
line.
Feature*
is on
Red means the extension
is busy (making or
answering a call).
Line is idle (not being used).
Feature*
is off
Extension is idle (not
being used).
A call is ringing on the line. Green
flash means a call is ringing at your
extension. Red flash means a call is
ringing on the line, but not at your
extension.
—
Green flash means
someone at another
extension is calling you.
Alternating green and red flash
appears at both extensions in a
joined call, and at any extension
connected in a conference call.
—
—
A call on the line is on hold. When
the green light winks, the call is on
hold at your extension. When the red
light winks, the call is on hold at
another extension. (Anyone who has
the line can retrieve the call.)
—
—
Green flutter means a call is on
exclusive hold at your extension (and
can only be retrieved from your
extension).
Caller ID
Inspect
is on
Green flutter means either
a call transferred to the
extension is now returning
to your phone or you are
being manually signaled
by the extension.
—
—
Fax Management only—
the fax extension is not
answering calls (may be
out of paper).
Light Pattern
Line Button
Steady On
Off
(steady off)
Flash
(long on, long off)
Alternating Red/Green Flash
(red on, green on, red on,
green on)
Wink
(long on, short off)
Flutter
(short on, short off)
Red Broken flutter
(short on/off, long off)
*Applies to Automatic System Answer, Caller ID Name Display, Direct Extension Dial, Do Not Disturb,
Night Service, Privacy, and VMS Cover, all of which require programming on a button with lights.
(For more information about programming these features, see Chapter 5.)
NOTE:
When a phone is in programming mode, the lights show information about
programmed settings. See Chapter 2 for details.
3-4
Learning About Telephones
Ringing Patterns
You can tell what kind of call you are receiving by the way your telephone rings.
■
A single ring (ring . . . ring . . . ring . . .) means that you are receiving an
outside call.
■
A ring and a beep (ring BEEP . . . ring BEEP . . . ring BEEP . . .) means
that someone is calling you from another extension. If you have a system
phone with a display, the caller’s extension number will show on the
display.
■
A ring and two beeps (ring BEEP BEEP . . . ring BEEP BEEP . . . ring
BEEP BEEP . . .) means either that a transferred call is coming in, or that a
transferred call that was not answered is ringing back.
NOTE:
If you use the system with PBX or Centrex lines, the PBX/Centrex ringing
patterns are not passed to phones. Phones use the ringing patterns described
here instead.
Dial Tones
You will encounter two different dial tones when calling with a system phone:
■
Outside dial tone is generated by your local phone company to indicate
that you are connected with an outside line.
■
Intercom dial tone is generated by the system to indicate that you are
connected with an inside line. You hear this dial tone when you are
making an inside, or intercom, call.
To hear the difference between the two types of dial tones on a system phone,
press a line button. The dial tone you hear is an outside dial tone. To hear an
intercom dial tone, press [ Intercom ].
Using the Handset, Speaker, and Microphone
Every MLS-model telephone has a speaker, which you can turn on by pressing
[ Spkr ]. When the green light next to [ Spkr ] is on, the speaker is on.
MLS-34D, MLS-18D, MLS-12D, and MLS-12 phones also have a microphone.
On these phones, pressing [ Spkr ] turns on both the speaker and the
microphone. In addition, you can turn just the microphone on and off by
pressing [ Mic ]. When the green light next to [ Mic ] is on, the microphone is on.
If you prefer to dial and conduct calls without lifting the handset, you can use
the speaker and the microphone instead. Use these techniques to make calls
with the speaker and the microphone (if you have one):
■
To make a call without lifting the handset, press [ Spkr ] to get a dial tone;
then dial the number and you will hear the call ringing. When the other
party answers, you can talk without lifting the handset. On MLS-6 phones
(which have no microphone), you must lift the handset to talk when the
other party answers.
Learning About Telephones
3-5
■
To turn off the microphone when you are using the speaker, press [ Mic ].
This will mute your voice so the other party cannot hear you.
■
If you are already on a call, you can switch from the handset to the
speaker and microphone (on an MLS-34D, MLS-18D, MLS-12D, or
MLS-12 phone) by pressing [ Spkr ] and hanging up the handset.
Conversely, if you are using the speaker and microphone and want to
switch to the handset, lift the handset and the speaker and microphone
will turn off.
■
Use the Hands-Free Answer on Intercom (HFAI) feature to answer
voice-signaled calls without lifting the handset (see below).
Hands-Free Answer on Intercom (HFAI)
When you receive a voice-signaled intercom call, your phone beeps to indicate
that your speaker has been turned on automatically, and you hear the caller’s
voice over your phone’s speaker. If you leave the microphone on your phone on
all the time, you can simply start talking when you hear the caller, without lifting
the handset. This feature is called Hands-Free Answer on Intercom.
NOTE:
Since MLS-6 phones do not have microphones, you must lift the handset to
answer voice-signaled calls to those phones.
Any user in the system can make a voice-signaled call to a system telephone by
pressing [ ✳ ] and then dialing an extension number. (You can make a
voice-signaled call from either a system phone or a standard phone. However,
if you try to make a voice-signaled call to a standard phone or MLC-6 cordless
phone, it will ring.)
NOTES:
1.
The HFAI feature can only be turned on or off when your phone is idle.
Muting your voice while you are on a call only turns off the microphone for
the duration of the call.
2.
If HFAI is on and you are already on a call, you will not receive any
voice-signaled calls to your extension—they will ring instead.
Speakerphone Peformance Tips
The speaker on your MLS-34D, MLS-18D, MLS-12D, or MLS-12 telephone has a
sensitive sound-activated switch. Room acoustics and background noise can
affect the proper operation of the speakerphone. To ensure that your
speakerphone works effectively, follow these guidelines:
3-6
■
Avoid placing your phone in areas with high background noise caused
by loud voices, radios, printers, copiers, typewriters, other noisy office
equipment, and heater and air conditioning fans.
■
Avoid rustling papers near the microphone (lower right corner of your
phone).
■
Avoid talking before the other person is finished speaking. When you
both talk at the same time, only one person’s voice comes through.
Learning About Telephones
■
Do not use your speaker to make announcements over a loudspeaker
paging system connected to your phone system.
■
When talking, always face your phone and stay within two feet of it.
■
Place your phone at least six inches away from the edge of your desk.
■
If you have difficulty hearing the other party, try increasing the speaker
volume. If you have background noise, try turning off the microphone
when the party at the other end is speaking and turning it on when you
speak. If the difficulty persists, lift your handset to continue the
conversation.
■
In conference rooms, a separate speakerphone (such as the AT&T S203
Speakerphone) is recommended, since the built-in speaker on a system
phone is designed for individual use.
Standard Telephones
In addition to system phones, you can connect industry-standard touch-tone or
rotary dial telephones—and even some feature phones (which have built-in
calling features)—directly to the system. You can also combine standard
phones on the same extension with system phones or other devices, without
using expensive adapters or connectors.
Standard telephones can do many of the things that system telephones can do,
and you can save money by using them in certain situations when a system
telephone is not needed. Follow these guidelines when using standard phones:
■
Use standard phones as power failure backups. In the event of a power
failure, standard phones at extensions 10, 16, 22, 28, 34, 40, 46, and 52
connect to lines 1, 3, 5, 7, 9, 11, 13, and 15, respectively, for continued
operation; but system phones will not work. You can connect standard
phones in combination with system phones at power failure extensions, or
you can simply keep spare standard phones at those extensions to serve
as replacements in case of a power failure.
■
To use a dial-code feature, press [ # ] (in place of [ Feature ] used on system
phones) followed by its dial code when you hear the intercom dial tone.
For dial-code features that use [ Intercom ] on system phones, dial only the
two-digit code when you hear intercom dial tone. (Instructions for using
these features on standard phones are included in Chapter 5, “Feature
Reference.”)
■
To use a Speed Dial number, press [ # ] followed by its two-digit code
when you hear intercom dial tone. (For details, see “System Speed Dial
Numbers” in Chapter 5.)
■
Use the switchhook on a standard phone to place calls on hold, transfer a
call, or set up a conference call. (For details, see “Using the Switchhook”
on next page, or “Hold,” “Transfer,” and “Conference Calls” in
Chapter 5.)
Learning About Telephones
3-7
Ringing Patterns
Standard phones have these ringing patterns:
■
An outside call will ring . . . ring . . . ring.
■
An intercom call will ring-ring . . . ring-ring . . . ring-ring.
■
A transferred call or a held call ringing back will ring-ring-ring . . .
ring-ring-ring . . . ring-ring-ring.
NOTE:
If you use the system with PBX or Centrex lines, the PBX/Centrex ringing
patterns are not passed to telephones. Telephones use the ringing patterns
described here instead.
Dial Tones
Standard phones have two different dial tones:
■
Outside dial tone is generated by your local telephone company to
indicate that you are connected with an outside line.
■
Intercom dial tone is generated by the system to indicate that you are
connected with an inside line. You hear this dial tone when you are
making an inside, or intercom, call.
To hear the difference between the two dial tones, lift the handset. The dial tone
you hear (assuming the phone is set to select intercom first, as recommended in
this guide) is an intercom dial tone. To hear an outside dial tone, press [ 9 ].
Using the Switchhook
Some of the call handling instructions in Chapter 5 direct you to “rapidly press
and release the switchhook.” Pressing the switchhook for 1/4 to 1 second sends
a signal over the line called a switchhook flash. However, do not press the
switchhook too quickly. If you press the switchhook and nothing happens, try
again and press it a little longer.
NOTE:
If your feature phone has a button labeled “Recall” or “Flash,” use the button
instead of pressing the switchhook. If you use the system with PBX or Centrex
lines, your PBX or Centrex documentation may tell you to press the switchhook
to access PBX or Centrex features. Use the Recall feature instead (See “Recall”
in Chapter 5).
Limitations
Because standard phones do not have system line buttons, feature buttons, or
dedicated function buttons, basic call handling procedures are sometimes
different from those for system telephones. In addition, the following actions
cannot be performed at a standard telephone:
■
3-8
You cannot enter programming mode.
Learning About Telephones
■
Because there are no line buttons on standard phones, users must use
the dial code for Direct Line Pickup to select a specific line; otherwise, the
system selects an idle line automatically when the user dials a 9 at
intercom dial tone. (For information on Automatic Line Selection, see
Chapter 5.)
■
If a standard phone is in use, there is no indication of a second call and
an inside caller will hear a busy tone.
■
Users can make a voice-signaled call from a standard phone, but if users
try to make a voice-signaled call to a standard phone, it will ring because
it does not have a system speaker.
■
Users cannot use the System Password.
■
Users cannot access the following dial-code features: Account Code
Entry, Caller ID Name, Caller ID Inspect, Do Not Disturb, Exclusive Hold,
Manual Signaling, Privacy, Save Number Redial, VMS Cover, or Voice
Mailbox.
■
Do not use Forced Account Code Entry with a standard phone, because
the phone will not be able to get dial tone and make calls.
■
If the standard phone has a message waiting light, it will not work.
■
A display on a standard phone will not show Caller ID information or
system messages.
Feature Phones
A feature phone is a standard telephone that has feature buttons in addition to
the regular 12-key dial pad. For example, there are feature phones that have
programmable auto dial buttons, last number redial buttons, hold buttons, and
built-in speaker. Most of the features on these phones will work with the system.
You can use most of the system’s dial-code features from a feature phone, and
program them onto a feature phone button. However, there are some limitations
to what these phones can do.
The capabilities of a feature phone are in the phone itself. For example, if you
store a number on a feature phone’s auto dial button, that number is stored in
the feature phone. (This is different from storing a number on a system phone’s
Auto Dial button. When you program a button on a system phone, the number is
actually stored in the control unit.) Similarly, when you press a Hold button on a
feature phone, the call is held at the phone itself. (Callers will not hear the
system’s music-on-hold.) Other phones in the system cannot see that the call is
on hold (it appears as a busy line).
If you want to program an outside number on a feature phone’s auto dial button,
you must add a [ 9 ] Pause Pause before each outside number. (The 9 gets an
outside line, and the Pause allows a few seconds to get an outside dial tone.)
See “Special Dialing Functions” in Chapter 5 for information about Pause.
Note that the feature phone’s last number redial button may not work for an
outside call. To redial the last number, use the system’s Last Number Redial
feature by pressing [ # ] [ 0 ] [ 5 ].
Learning About Telephones
3-9
Combination Extensions
A combination extension is an extension with two devices connected to
it—either two standard devices, or a system phone and a standard device (but
not two system phones). (For instructions on how to install a combination
extension, see the PARTNER II Communications System Installation guide.)
The following are examples of useful combination extensions:
■
System phone plus standard telephone, for power failure backup on
extensions 10, 16, 22, 28, 34, 40, 46, and 52
■
System phone plus answering machine
■
System phone plus fax machine
■
System phone plus headset
■
System phone plus an external alert (such as a bell or chime).
Using the telephones in a combination extension is fairly simple. The main point
to understand is that the two telephones share a single extension in the same
way several home telephones share a single line. A system telephone works
like it always does and a standard telephone works like it always does when
connected to the system. Only one phone or device can be used at a time,
unless you want to join the two on a single call (the same way two people can
pick up the same call on different telephones at home). Furthermore:
3-10
■
Both phones share the same extension number.
■
Both phones share the same voicepath; that is, when either phone is
busy, the extension is busy.
■
If Privacy is active at a combination extension, no other extension can join
a call in progress at either a system phone or a standard device.
(However, a phone can interrupt a call on a standard device at the same
extension. For example, if a system phone and modem are combined at
an extension, picking up the handset of the system phone could interrupt
a modem transmission, even if Privacy is active.)
■
The lights on the system phone show what the standard telephone is
doing as well as what the system phone is doing. For an explanation of
light patterns, see “Lights” at the beginning of this chapter.
■
Calls ring at both phones.
■
You can handle a call on the standard telephone by pressing buttons on
the system phone. For example, you can use the system phone to select
a specific outside line, and conduct the call on the standard phone. Or, if
someone is on a call using the standard telephone, someone else can
put that call on hold by pressing [ Hold ] on the system phone. To do this,
it is not necessary to lift the handset of the system phone. Held calls do
not ring back at a standard phone in a combination extension. To retrieve
a held call from the standard phone, use Direct Line Pickup.
■
You can also use dial-code features at the system phone while the
standard phone is on a call.
Learning About Telephones
■
A second call can ring at the system phone while the standard phone is
busy, but do not use the system phone to answer the second call until the
standard phone is idle or the first call will be disconnected.
■
If you make a voice-signaled intercom call to a combination extension
with a system phone, only the system phone signals.
■
If you have Caller ID, only the system phone can display the Caller ID
information.
■
The ringer equivalence number (REN) of a standard device or the
combined REN of two devices cannot be greater than 2.0. (The REN of a
system phone is 0.0.)
Using Telephones
Your system provides intuitive operation of basic call handling features, plus
dial-code features that make it easy for users to handle calls flexibly and
efficiently from both system and standard phones. For more information on
basic call handling features and dial-code features, refer to the feature name in
Chapter 5.
Basic Call Handling Features
The following features are available from both system and standard telephones:
■
Making Calls
■
Answering Calls
■
Hold (placing a call on hold)
■
Transfer (transferring a call to another system extension)
■
Conference calls (making a conference call)
■
Joining Calls
Dial-Code Features
Dial-code features are features that you access by dialing a feature code at the
telephone keypad. From a system phone, you can dial [ Feature ] or [ Intercom ],
followed by the dial code (or press a preprogrammed Auto Dial button); from a
standard phone, you typically dial [ # ] followed by the dial code when you have
intercom dial tone. Some dial-code features are not available on standard
phones, as noted by an asterisk (*) in the following list.
■
Account Code Entry*
■
Call Forwarding/Call Follow-Me
■
Call Pickup
■
Caller ID Inspect*
■
Caller ID Name Display*
■
Conference Drop
Learning About Telephones
3-11
■
Direct Line Pickup—Active Line
■
Direct Line Pickup—Idle Line
■
Do Not Disturb*
■
Exclusive Hold*
■
Group Calling—Ring/Page
■
Group Hunting—Ring/Voice Signal
■
Group Pickup
■
Last Number Redial
■
Loudspeaker Paging
■
Manual Signaling*
■
Message Light Off
■
Message Light On
■
Personal Speed Dial Numbers
■
Privacy*
■
Recall
■
Save Number Redial*
■
System Speed Dial Numbers
■
Touch-Tone Enable
■
VMS Cover*
■
Voice Mailbox*
* Available only on system telephones.
3-12
Learning About Telephones
Using Auxiliary Equipment
4
Contents
Overview
Fax Machines
■
■
■
■
■
Using Fax Machines
Fax Management Feature
Transferring a Call to the Fax Machine
Using the Fax Machine’s Notify Feature
Setting Up Fax Machines
Restricting Dialing from a Fax Machine
Single Fax Machine
Fax Line Saver
Send and Receive Fax Machines
Answering Machines
■
■
■
Single Answering Machine
Multiple Answering Machines
Personal Answering Machine
Modems
■
■
Stand-Alone Modem for Placing Calls Only
Send and Receive Modem
PARTNER MAIL
■
PARTNER MAIL and Delayed Call Handling
PARTNER Attendant
■
PARTNER Attendant Used as Backup for Receptionist
Credit Card Scanners
Night Service with Auxiliary Equipment
4-1
4-3
4-3
4-3
4-4
4-5
4-5
4-6
4-6
4-7
4-8
4-9
4-10
4-11
4-12
4-13
4-13
4-14
4-15
4-15
4-17
4-17
4-18
4-19
4-i
Contents
Call Reporting Devices (SMDR)
■
■
■
■
■
4-ii
Programming
Call Reports
Considerations
Output Format
Serial Printers
Call Accounting Devices
4-20
4-20
4-21
4-22
4-22
4-22
4-22
Using Auxiliary Equipment
4
Overview
There are many ways to set up auxiliary equipment—the setup you choose
depends upon your needs and the number of devices you have. This chapter
presents the most common setups and provides advice on setting them up.
(This chapter does not cover how to physically connect the equipment, or how
to program the procedures. See the PARTNER II Communications System
Installation guide for installation instructions, Chapter 5 for programming
instructions, and the manufacturer’s documentation for complete details on the
equipment you connect.)
This chapter shows various applications for the following types of equipment:
■
Fax Machines
■
Answering Machines
■
Modems
■
PARTNER MAIL
■
PARTNER Attendant
■
Credit Card Scanners
■
Call Reporting Devices
In addition, you can connect the following devices to your system:
■
Doorphones allow visitors to ring any number of extensions at once by
pressing a button on the doorphone; the person who answers a
doorphone call can then speak with the visitor at the doorphone. The
system supports up to two AT&T PARTNER Plus/II doorphones, which
can be installed indoors or outdoors. A doorphone is especially useful for
providing access to offices or departments after hours. For example, you
can install a doorphone outside your building entrance to allow visitors to
ring telephones inside the building when the receptionist is not there and
the front door is locked.
Using Auxiliary Equipment
4-1
4-2
■
Loudspeaker paging systems allow you to broadcast a message over a
large area, by connecting the paging system directly to the PAGE jack on
the processor module. The system supports all AT&T paging systems.
For information on how to use a loudspeaker paging system with the
system, see Chapter 5.
■
Music-on-hold systems allow you to play recorded music to callers
while they are on hold, by connecting the music-on-hold system to the
processor module. The system supports the AT&T Magic on Hold®
system and most models from other manufacturers. (If you use
equipment that rebroadcasts music or other copyrighted materials, you
may be required to obtain a license from a third party such as ASCAP or
BMI.)
■
Extra alerts are strobes, lights, chimes, horns, or bells that light or ring
when calls come in. For example, you can use an audible alert (chime,
horn, or bell) to replace a phone ring in a noisy area, such as a factory.
Similarly, you can use a visual alert (strobe or light) to replace a phone
ring in a quiet area, such as a library. AT&T offers several compatible
alerts.
■
Speakerphones provide hands-free two-way operation of a phone
without lifting the handset. Combining a speakerphone with an
MLS-model system phone or a standard phone on an extension in a
conference room or office is an inexpensive way for several people at a
meeting to conference in other parties. The system supports the AT&T
S203 speakerphone.
■
Headsets allow users to hold private, hands-free conversations. A
headset is a combination earphone and microphone worn on the head,
useful for receptionists, salespeople, or others who need to have their
hands free while talking on the phone. AT&T offers several compatible
headsets.
■
Handsets for hard-of-hearing users can be used by MLS-34D users
who need even more amplification than is provided by the volume
controls on their phones. Although the volume controls on system
phones significantly reduce the need for an amplified handset,
hard-of-hearing users may find that the AT&T K6S handset meets their
needs.
■
In-Range Out-of-Building (IROB) protectors are required to prevent
electrical surges from damaging your system when phones are installed
in another building, but on the same continuous property. The system
supports the AT&T IROB protector, which provides coverage over a
distance of 3,000 feet for standard phones and 1,000 feet for MLS- and
MLC-model phones.
■
Electromagnetic Interference (EMI) filters allow you to block “noise”
generated by a nearby radio station, as well as most electrical devices.
Using Auxiliary Equipment
■
Caller ID devices, such as a PC with Caller ID software, support
applications for storing or processing Caller ID information. Although the
system provides functionally integrated, multi-line Caller ID on system
display phones, you can connect other devices provided you subscribe
to the service from your local phone company and connect the device
directly to the Caller ID line. To install other devices, refer to “Connecting
Caller ID Devices” in the PARTNER II Communications System
Installation guide for details.
Follow the manufacturer’s instructions packaged with these devices. To order
auxiliary equipment, refer to “Product Ordering Information” in Appendix B.
NOTE:
Two System Programming procedures can be used to adjust the system
settings for auxiliary equipment installed at an extension, if a device has trouble
answering calls or dialing out. If a device (such as an answering machine) does
not pick up transferred or intercom calls, you can use Distinctive Ring (#308) to
change the ringing, so that all calls ring like outside calls at that extension. If an
autodialing device (such as a fax machine) has trouble autodialing, use
Intercom Dial Tone (#309) to change the intercom dial tone for the extension to
“machine” (central office dial tone).
Fax Machines
This section presents several ways that you can set up fax machines to work
with your system. It includes instructions for programming and using a Fax
Management button on a system phone (in order to monitor the status of a fax
machine and transfer calls to it with a single touch), transferring calls to the fax
machine extension, and using an AT&T fax machine’s Notify feature.
Using Fax Machines
Fax Management Feature
On any system phone, you can program a button with lights to serve as a Fax
Management button. The lights next to this button tell you when the fax machine
is in use, when it is available, or when it is not answering (for example, when it is
out of paper). You can also use the button to transfer calls from your extension
to the fax machine with a single touch.
Programming for Fax Management
To program a Fax Management button, first designate the fax machine
extension using Fax Machine Extensions (#601). (See Chapter 5 for more
details.) Then program an Auto Dial button for the fax machine extension. For
more information, see “Auto Dialing” in Chapter 5.
Using the Fax Management Button
The lights next to the Fax Management button show what is happening at the fax
machine—see Table 4-1.
Using Auxiliary Equipment
4-3
Table 4-1. Fax Management Button Light Patterns
Light Pattern
Indicates...
Red broken
flutter
Fax trouble. The fax machine is not answering.
If broken flutter occurs because the fax machine
is out of paper, refill the paper. The light clears
the next time the machine transmits or receives a
call. If the machine takes longer than four rings
to answer, the light shows fax trouble; when the
machine does answer, the light changes to fax
busy (red steady).
Red steady
Fax busy. The fax machine is busy transmitting
or receiving a call.
Green flash
Fax calling. The green flash indicates that the
fax machine extension is calling you. An AT&T
fax machine with the “Notify” feature can call you
automatically after it receives a transmission.
See “Using the Fax Machine’s Notify Feature” on
the next page.
Green flutter
Fax transfer return. A call you transferred to
the fax machine was not answered and is
returning to you.
Transferring a Call to the Fax Machine
There are two situations where you would want to transfer a call to your fax
machine:
■
You might answer an outside call and hear a fax machine signaling. (A
fax signal is a single beep sequence—beep . . . . beep . . . . beep). If
you hear this, you should transfer the call immediately to the fax machine
extension.
■
You might be on a call and the person to whom you are speaking has a
fax machine connected to his or her phone and wants to fax you
something. You can receive the fax by transferring the call to the fax
extension. Tell the other party to wait until he or she hears the fax tone
before pressing the [ Start ] button on their fax machine.
In addition, if you have PARTNER MAIL and a fax call comes in on a line
covered by PARTNER MAIL, its Automated Attendant service will automatically
transfer the call to a fax extension or (if you have multiple fax machines) to the
extension hunt group for the fax machines.
There are four ways to transfer the call to the fax extension:
4-4
■
If you have a Fax Management button, simply press the button and when
the fax machine answers, hang up.
■
If you do not have a Fax Management button, press [ Transfer ] plus the fax
machine’s extension number. When the fax machine answers, hang up.
■
On a standard phone, rapidly press and release the switchhook to place
the call on hold, then dial the fax extension number and hang up.
■
If you have multiple fax machines in an extension hunt group, press
[ Transfer ], then [ Intercom ] [ 7 ] [ 7 ], plus the fax extension hunt group number.
When a fax machine answers, hang up.
Using Auxiliary Equipment
Using the Fax Machine’s Notify Feature
Some AT&T fax machines (for example, models 5300, 5350, 9025 Plus, and
9035 PIus) have a feature called Notify. After such a machine receives a fax
call, it automatically dials a number and plays a recorded message, such as,
“You have just received a fax.” If you need to know exactly when a fax comes
in, or if your fax machine is located in an isolated part of your building, you can
use Notify in any of the following ways:
■
Program the fax machine to make a ringing or voice-signaled intercom
call to an individual extension or to a group. (Program the fax machine to
dial [ ✳ ] plus the extension number for a voice-signaled call; [ 7 ] and a
group number (1–4) for a call to a Calling Group; [ 7 ] [ 7 ] and a group
number (1–6) for a call to a Hunt Group.)
■
Program the fax machine to turn on the Message light at someone’s
extension by dialing [ # ] [ 0 ] [ 9 ] plus the extension number.
■
Program the fax machine to dial [ 7 ] [ 0 ] to make its recorded
announcement over your loudspeaker paging system.
For all of the above examples, program the fax machine extension’s Automatic
Line Selection for “intercom first,” followed by whatever outside lines you want
to assign to it. (If you set the fax extension to select “intercom first” and the
machine has an auto dial feature, program [ 9 ] Pause Pause before each Auto
Dial number. For information about Pause, see “Special Dialing Functions” in
Chapter 5. When manually making a call, dial [ 9 ] to get an outside line. For
instructions on how to set the Automatic Line Selection, see Chapter 5.)
Setting Up Fax Machines
There are many ways to set up fax machines. The following configurations are
basic and easy to use:
■
Single fax machine. Good for light or moderate fax traffic. This basic
setup uses a published fax number.
■
Fax machine line saver. Good for light fax traffic, with no need for a
published fax number.
■
Send and receive fax machines. Good for high-volume fax traffic. One
machine sends, the other receives.
You can install both a telephone and a fax machine on the same extension—see
“Combination Extensions” in the PARTNER II Communications System
Installation guide). This lets you receive both voice and fax calls on the same
line (but not at the same time). If you pick up the phone and hear a fax signal,
push the [ Start ] button on your fax machine and then hang up.
If you are using PARTNER MAIL Automated Attendant service, PARTNER MAIL
transfers fax calls to the fax extension automatically. If you are using multiple
fax machines, put all of the fax extensions into a single Hunt Group (any of
groups 1–6), and identify the fax destination to PARTNER MAIL (using the
appropriate programming procedures). PARTNER MAIL will automatically
transfer fax calls to the fax Hunt Group.
Using Auxiliary Equipment
4-5
Restricting Dialing from a Fax Machine
You can use dialing restrictions to restrict calling activity on a fax machine. For
example, you can use Outgoing Call Restriction (#401) to restrict the fax
machine to local calls only. For a more detailed discussion of dialing
restrictions, see Chapter 2.
Single Fax Machine
The single fax machine setup (shown in Figure 4-1) is good for moderate traffic.
The fax machine has its own line (Line A), the number of which is published as
the fax number. (The fax line can be used by other phones when all other lines
are busy.) The fax machine is connected to its own extension (extension X).
Fax
Line A CONTROL
UNIT
Ext
X
FAX
Figure 4-1. Single Fax Machine
To Use
The fax machine automatically answers all calls that come in on the fax line. If a
call comes in on another line, you can transfer the call to the fax extension (see
“Transferring a Call to the Fax Machine”). If you have programmed a Fax
Management button, you can transfer a call to the fax machine with a single
touch, as well as monitor the status of the fax machine (see “Fax Management
Feature” earlier in this chapter).
When you send a fax, the system automatically selects the fax line.
To Program
4-6
1.
Use Line Assignment (#301) to assign only line A to extension X.
2.
Set Automatic Extension Privacy (#304) for extension X to “on.”
3.
To monitor the fax machine, use Fax Machine Extensions (#601) to identify
extension X as a fax extension and program a Fax Management button.
4.
Make sure extension X is not assigned to any Calling Groups (#502), any
Pickup Groups (#501), the Night Service Group (#504), or any Hunt
Groups (#505).
5.
Set Line Ringing for line A on extension X to “immediate ring.” On all other
extensions, set line A to “delayed ring” or “no ring. ”
Using Auxiliary Equipment
6.
Set Automatic Line Selection for extension X to “line A only”. Set Automatic
Line Selection to select line A last on all other extensions or remove line A
if all other extensions should not use it to make outgoing calls.
Fax Line Saver
If you don’t use your fax machine enough to justify paying for its own outside
line, you can put the machine on its own extension. With this setup, you must
transfer calls to it manually. If you have programmed a Fax Management
button, you can transfer a call to the fax machine with a single touch, as well as
monitor the status of the fax machine (see “Fax Management Feature” earlier in
this chapter). Figure 4-2 shows the setup.
Lines
A
CONTROL
UNIT
Ext X
FAX
B
C
Figure 4-2. Fax Line Saver Setup
To Use
When a person answers a call and hears a fax machine signaling on the other
end, the person can transfer the call to extension X—the fax machine extension.
To send a fax transmission in this setup, simply lift the handset on the fax
machine—an outside line will be automatically selected.
To Program
1.
Use Line Assignment (#301) to assign all lines to extension X.
2.
Set Automatic Extension Privacy (#304) for extension X to “on.”
3.
To monitor the fax machine, use Fax Machine Extensions (#601) to identify
extension X as a fax extension and program a Fax Management button.
4.
Make sure extension X is not assigned to any Calling Groups (#502), any
Pickup Groups (#501), the Night Service Group (#504), or any Hunt
Groups (#505).
5.
Set Line Ringing for all lines on extension X to “no ring.”
6.
Set Automatic Line Selection for extension X to “Lines A, B, C,...”.
Using Auxiliary Equipment
4-7
Send and Receive Fax Machines
If your business has high-volume fax traffic, you can set up two fax machines,
one that only sends and the other that only receives. For example, in Figure 4-3,
there are two fax machines. Fax 1 is the send machine, fax 2 is the receive
machine. Line A is the fax line, the number of which is published as the fax
number. If fax 2 doesn’t answer line A, fax 1 will.
Fax
Line A
Ext X FAX 1
Send
CONTROL
UNIT
Lines
Ext Y FAX 2
Receive
Figure 4-3. Send and Receive Fax Machines
To Use
When you send a fax, an outside line will be automatically selected. Incoming
fax calls on the fax line are answered automatically by fax 2. If a fax comes in
on a line other than line A, you can transfer the call to fax 2 (see “Transferring a
Call to the Fax Machine” earlier in this chapter). If you have programmed a Fax
Management button, you can transfer a call to the fax machine with a single
touch, as well as monitor the status of the fax machine (see “Fax Management
Feature” earlier in this chapter). If fax 1 is set for “delayed” ring on line A, fax 1
can pick up fax transmissions when fax 2 does not answer.
To Program Fax 1 (Send—Ext. X)
4-8
1.
Use Line Assignment (#301) to assign one or more lines to extension X
(including line A).
2.
Set Automatic Extension Privacy (#304) for extension X to “on.”
3.
To monitor the fax machine at extension X, use Fax Machine Extensions
(#601) to identify extension X as a fax extension and program a Fax
Management button.
4.
Make sure extension X is not assigned to any Calling Groups (#502), any
Pickup Groups (#501), the Night Service Group (#504), or any Hunt
Groups (#505).
5.
Set Automatic Line Selection for extension X to “outside lines first” (line A
selected last).
6.
Set Line Ringing for line A to “delayed ring;” set all other lines to “no ring.”
Using Auxiliary Equipment
To Program Fax 2 (Receive—Ext. Y)
1.
Use Line Assignment (#301) to assign only line A to extension Y.
2.
Set Automatic Extension Privacy (#304) for extension Y to “on.”
3.
To monitor the fax machine at extension Y, use Fax Machine Extensions
(#601) to identify extension Y as a fax extension and program a Fax
Management button.
4.
Make sure extension Y is not assigned to any Pickup Groups (#501), any
Calling Groups (#502), the Night Service Group (#504), or any Hunt
Groups (#505).
5.
If the fax machine has the Notify feature, set it to “intercom first.” If the fax
machine does not have the Notify feature and you want it to be able to dial
out when fax 1 is unavailable, set Automatic Line Selection for extension
Y to “outside lines first” (line A selected last).
6.
Set Line Ringing for line A to “immediate ring;” set all other lines at extension
Y to “no ring.” (For all other extensions, set line A to “no ring” or “delayed
ring.”)
Answering Machines
You can use an answering machine to answer calls at night when no one is
around, or during business hours when no one can get to the phone. If you
have an AT&T answering machine with the Call Intercept feature, you can pick
up a call that has been answered by the answering machine by joining the call
from any system phone. When you do so, the system sends the answering
machine a signal that makes it hang up.
The following are ways you can connect answering machines to your system:
■
Single answering machine. This basic setup can cover all the lines in
the system. Anyone on the system can call the machine to retrieve
messages.
■
Multiple answering machines. If you get too many calls for one
machine to cover, connect two or more machines to cover all calls.
■
Personal answering machine. An answering machine can share an
extension with a phone to answer calls to the extension.
NOTE:
If you have an answering machine and a phone on the same extension, the
answering machine will only be able to answer calls when the phone is idle.
Using Auxiliary Equipment
4-9
Single Answering Machine
The single answering machine setup (Figure 4-4) serves the entire system. The
answering machine is connected to its own extension, and can cover all the
lines in the system, or as many lines as you assign to it.
Telephone
(optional)
Lines
CONTROL
UNIT
Ext X
ANS
MACH
Figure 4-4. Single Answering Machine
To Use
■
Go to the machine to manually play back messages.
■
From any system extension, make an intercom call to the answering
machine extension. When the machine answers, dial its message retrieval
code.
■
From outside the system, call in on any line assigned to the machine.
When the machine answers, dial its message retrieval code.
To Program
4-10
1.
Use Line Assignment (#301) to assign all the lines to extension X that you
want the answering machine to cover.
2.
Make sure extension X is not assigned to any Calling Groups (#502), any
Pickup Groups (#501), the Night Service Group (#504), or any Hunt
Groups (#505).
3.
Set Line Ringing for all lines assigned to extension X to “immediate ring.”
4.
Adjust the answering machine to answer according to your needs. For
example, set the machine at 4 rings during the day so someone has a
chance to pick up the call.
Using Auxiliary Equipment
Multiple Answering Machines
If a single answering machine cannot handle all your calls, you can set up two
or more machines (Figure 4-5) so that a call does not go unanswered. If the
answering machine is busy, a second call will be answered. A setup such as
this might be used by a movie theater to announce movie times to people
calling for information.
Lines
Ext X
CONTROL
UNIT
ANS
MACH
1
ANS
Ext Y MACH
2
Figure 4-5. Multiple Answering Machines
To Use
■
Go to the machines to manually play back messages.
■
From any system extension, make an intercom call to an answering
machine extension. When the machine answers, dial its message
retrieval code.
■
From outside the system, call in on any line assigned to the machine.
When the machine answers, dial its message retrieval code. Note,
however, that when calling in from outside, you can only retrieve
messages from the first machine that answers.
To Program
1.
Use Line Assignment (#301) to assign all the lines to extensions X and Y that
you want the machines to cover.
2.
Make sure extensions X and Y are not assigned to any Calling Groups
(#502), any Pickup Groups (#501), the Night Service Group (#504), or
any Hunt Groups (#505).
3.
For extensions X and Y, set Line Ringing for all lines to “immediate ring.”
4.
Adjust both answering machines to answer on a different number of rings (so
they don’t both try to pick up the same call). For example, set answering
machine 1 to 4 rings and answering machine 2 to 6 rings. (If you can’t
adjust the two answering machines to answer on a different number of
rings, assign some lines to “immediate ring” at extension X, and other lines
to “immediate ring” at extension Y.)
Using Auxiliary Equipment
4-11
Personal Answering Machine
A personal answering machine is used to answer all the calls that ring on the
lines at a certain extension (Figure 4-6). It is useful for the following situations:
■
When you don’t want to dedicate an extension to an answering machine
■
When the extension receives a lot of intercom calls
■
When outside calls come through a receptionist and are transferred to the
extension
■
When an extension has a private line
Lines
Ext X
ANS
MACH
CONTROL
UNIT
Figure 4-6. Personal Answering Machine
To Use
■
Go to the machine to manually retrieve messages.
■
From any system extension, make an intercom call to the extension.
When the machine answers, dial the message retrieval code.
■
From outside the system, call in and have someone transfer you to the
extension. When the machine answers, dial the message retrieval code.
Or, call in when no one will answer before the answering machine does.
To Program
1.
Set Line Ringing for all lines assigned to extension X to the desired ring
(immediate, delayed, or no ring).
2.
If the lines assigned to extension X are also assigned to other extensions,
adjust the answering machine to answer on the third or fourth ring so that it
does not answer calls before someone else can.
NOTE:
If you intercept a call from the answering machine, you will hear a click to notify
you that the answering machine has turned off.
4-12
Using Auxiliary Equipment
Modems
There are several ways to use modems with your system, as described below.
NOTE:
Modems can connect directly to an extension jack without an adapter.
However, if you connect a high-speed modem through the control unit, you may
experience some degradation of efficiency and throughput, depending on the
quality of the outside lines connected to the system. To solve the problem,
either connect modems directly to the network interface jacks, or contact your
local telephone company for information about upgrading line quality.
Stand-Alone Modem for Placing Calls Only
A modem and a terminal allow you to dial out and connect to computer bulletin
boards and other data services. This setup, which lets you dial out but not
receive calls, is shown in Figure 4-7. Note that the telephone is optional and
can be used if you want the terminal to share an extension with a phone.
Telephone
(optional)
Lines
CONTROL
UNIT
Ext
X
Modem
PC or
Terminal
Figure 4-7. Stand-Alone Modem for Placing Calls Only
To Use
Follow the modem manufacturer’s instructions.
To Program
1.
Use Line Assignment (#301) to assign one or more lines to extension X.
2.
Set Automatic Extension Privacy (#304) for extension X to “on.”
3.
Make sure extension X is not assigned to any Calling Groups (#502), any
Pickup Groups (#501), the Night Service Group (#504), or any Hunt
Groups (#505).
4.
If the modem will only dial outside the system, set Automatic Line Selection
for extension X to “outside lines first.” If you will also use the modem for
calls within the system, set Automatic Line Selection to “intercom first,”
and include a 9 in the modem’s dialing sequence for outside calls.
5.
Set the auto answer feature of the modem to “off.”
6.
Set Line Ringing to “no ring.”
Using Auxiliary Equipment
4-13
Send and Receive Modem
If you need to place and receive calls with the modem, use the setup shown in
Figure 4-8. This setup makes line A the primary modem line, but keeps the line
available for users at other extensions when all other lines are busy.
Modem
Line A
Lines
CONTROL
UNIT
Ext
X MODEM
Figure 4-8. Send and Receive Modem
To Use
Calls on the modem line (line A) ring only at extension X. Likewise, line A is the
last line selected by other extensions in the system, so the modem line is
unavailable for the modem only when all other lines in the system are being
used.
To Program
4-14
1.
Use Line Assignment (#301) to assign only line A to modem extension X.
2.
Set Line Ringing for line A on extension X to “immediate ring.”
3.
Set Automatic Line Selection for all other extensions so that line A is the last
line in the select sequence. That way, the modem line is used for outgoing
voice calls only when all other lines are busy.
4.
Set Automatic Extension Privacy (#304) for extension X to “on.”
Using Auxiliary Equipment
PARTNER MAIL
PARTNER MAIL is a voice messaging system, which is functionally integrated
into your PARTNER II system. The integrated system offers your business
complete call processing features. Specifically, PARTNER MAIL:
■
Insures that incoming calls are answered and directed to destination
extensions correctly and efficiently.
■
Answers and routes calls during the day and after normal business hours.
■
Alleviates the problem of inaccurate or incomplete message by allowing
callers to leave detailed, confidential messages for subscribers.
■
Identifies and directs incoming fax calls to fax machines.
■
Provides immediate or delayed call handling—immediate call handling
allows PARTNER MAIL to answer all calls, while delayed call handling
allows the receptionist to answer calls first. It permits outside callers to
leave messages or transfer to another extension when an extension does
not answer. Finally, it allows subscribers to retrieve messages, send
messages to each other, and change personal greetings, among other
administrative tasks.
You can refer to the documentation provided with PARTNER MAIL for complete
details.
NOTE:
If you want calls answered and routed to designated extensions, but do not
require voice mail coverage, you can use either the Automated Attendant
service of PARTNER MAIL, a PARTNER Attendant, or the Direct Extension Dial
feature. It is recommended that you use only one automated answering option
for incoming calls.
PARTNER MAIL and Delayed Call Handling
Figure 4-9 shows a PARTNER MAIL setup that provides delayed call handling.
This setup allows the receptionist at extension 10 to provide personalized
service by answering calls during the day. PARTNER MAIL (at extensions Z1
and Z2) is used to handle calls when the receptionist is busy or not available, so
calls do not go unanswered. PARTNER MAIL also answers calls received after
business hours and prompts callers to leave messages in the general mailbox.
This example also includes two user extensions (X and Y), which are not
automatically covered by PARTNER MAIL. This allows the receptionist to give
the caller personalized service because when the receptionist transfers a call to
extension X or Y and extension X or Y does not answer, the call will return to the
receptionist. However, the receptionist can then send calls directly to either
extension’s mailbox when the extension is not available to take calls.
Using Auxiliary Equipment
4-15
PARTNER MAIL
Ext. Z1
Ext. Z2
Lines
CONTROL
UNIT
Ext. X (not automatically
covered by
Ext. Y PARTNER MAIL)
Ext. 10
Receptionist’s
Desk
Figure 4-9. PARTNER MAIL and Delayed Call Handling
To Use
First, follow the instructions packaged with the PARTNER MAIL to install it.
During the day, when PARTNER MAIL operates with delayed call handling, the
receptionist picks up all calls at extension 10. If the receptionist cannot answer
within four rings, PARTNER II will route the call to PARTNER MAIL where the
Day greeting and menu will play to the caller.
At night (when Night Service is activated on the PARTNER II system), outside
calls are answered directly by PARTNER MAIL. However, any user who is still in
the office can pick up calls before PARTNER MAIL answers.
To Program
The following list summarizes the programming procedures you use on
PARTNER II for implementing the previous example:
4-16
1.
Use Hunt Group Extensions (#505) to assign extensions Z1 and Z2 to Hunt
Group 7—the VMS hunt group.
2.
Use Transfer Return Extension (#306) for extensions Z1 and Z2 to ensure
that calls transferred to extensions Z1 and Z2 return to extension 10 if they
are not answered.
3.
Use Group Call Distribution (#206) to assign outside lines to the VMS hunt
group.
4.
Set the VMS Hunt Delay (#506) to “Delayed.”
5.
Set the VMS Hunt Schedule (#507) to “Always.”
6.
Make sure that a Night Service Button (#503) is assigned at extension
10—the receptionist’s extension. When Night Service is on, PARTNER
MAIL’s Automated Attendant Night greeting and menu will play for callers
who call in when no one is available to answer their calls.
7.
Program a Voice Mailbox button at extension 10, to enable the receptionist to
transfer calls directly to extension Z1’s and Z2’s mailboxes without first
ringing their phones. (This is especially useful when the receptionist
knows that the users at extensions Z1 and Z2 are away from their desk.)
8.
Program an Auto Dial button for the PARTNER MAIL Hunt Group ([ Intercom ] [ 7 ]
[ 7 ] [ 7 ]) at extensions Z1 and Z2 to allow the subscribers to call in and
retrieve their messages with one touch.
Using Auxiliary Equipment
PARTNER Attendant
The PARTNER Attendant answers calls and redirects them to a specified
extension or to a Calling Group or Hunt Group (based on the digits a caller dials
after listening to a list of choices in a recorded greeting). For example, your
company might have PARTNER Attendant answer calls and tell callers to press
1 for Sales, 2 for Parts, 3 for Service, and so on.
NOTE:
If you want calls answered and routed to designated extensions, but do not
require voice mail coverage, you can use either the Automated Attendant
service of PARTNER MAIL, a PARTNER Attendant, or the Direct Extension Dial
feature. It is recommended that you use only one automated answering option
for incoming calls.
PARTNER Attendant
Used as Backup for Receptionist
One common use of PARTNER Attendant is as a backup for a receptionist. In
this situation, PARTNER Attendant handles any calls that the receptionist cannot
pick up within a specified number of rings. This prevents calls from going
unanswered. Figure 4-10 shows how the PARTNER Attendant would be
connected to your system.
PARTNER
Attendant
Lines
CONTROL
UNIT
Ext.
X
Ext.
10
Receptionist’s
Desk
Figure 4-10. PARTNER Attendant Used as Backup
for Receptionist
To Use
Follow the instructions packaged with the PARTNER Attendant. Make sure that
the unit is in backup call answering mode.
When callers call the main number for your company, the receptionist normally
picks up the call. If the receptionist is busy, the PARTNER Attendant answers
and plays a pre-recorded message. For example, the PARTNER Attendant
might play the following message:
“Please hold for the receptionist or dial an extension number now.”
Using Auxiliary Equipment
4-17
To Program
1.
Set Line Ringing for all lines assigned to the PARTNER Attendant to “delayed
ring.”
2.
Set the PARTNER Attendant to pick up within a specific number of rings, so if
the receptionist does not pick up a call, the PARTNER Attendant will.
Credit Card Scanners
Many retail businesses and restaurants use credit card scanners to get instant
approval of credit card purchases. The system allows your credit card
scanners to share the lines in your system (as shown in Figure 4-11). You can
install a credit card scanner on an extension by itself, or combine it with a
system phone or a standard phone on the same extension (see “Combination
Extensions” in the PARTNER II Communications System Installation guide).
Telephone
(optional)
Lines
CONTROL
UNIT
Ext.
X
Credit
Card
Scanner
Figure 4-11. Credit Card Scanner
To Use
When you make a call on the credit card scanner, an outside line is
automatically selected. If you combine the credit card scanner with a system
phone or standard phone, you cannot use the phone while the credit card
scanner is operating.
To Program
4-18
1.
Use Line Assignment (#301) to assign the lines you want the scanner to use
to extension X.
2.
Set Automatic Extension Privacy (#304) for extension X to “on.”
3.
Set Automatic Line Selection for extension X to “outside lines first.”
4.
If the scanner has an auto answer feature, turn it off.
5.
For multiple scanners, repeat Steps 1–4 for each extension.
Using Auxiliary Equipment
Night Service with Auxiliary Equipment
You can set up modems, fax machines, and answering machines to receive
calls automatically after hours. When Night Service is on, calls ring immediately
at the appropriate extensions, so that no human intervention is required to
transfer calls to the fax, modem, or answering machine. When Night Service is
off, you can use the auxiliary equipment lines for normal business purposes, so
that lines are dedicated to auxiliary equipment only after hours.
By putting auxiliary equipment in the Night Service Group as described in this
section, auxiliary equipment can start ringing and answering calls whenever you
turn Night Service on. In other words, the Night Service button at extension 10
acts as a switch, turning auxiliary equipment on and off, as well as putting the
system into Night Service.
NOTE:
If you have PARTNER MAIL, turning Night Service on also activates Night
Service operation of the PARTNER MAIL System.
Figure 4-12 shows a system with a fax machine and a modem connected to
separate extensions. Line A is published as the fax line, and line B is published
as the modem line.
Lines
A
Ext
X
B
Ext
Y
C
CONTROL
UNIT
FAX
MODEM
Ext
Z
Figure 4-12. Night Service with Fax Machine and Modem
To Use
During the day, lines A and B do not ring at extensions X and Y (according to
Line Ringing settings). When you turn Night Service on, calls on line A ring
immediately at the fax (extension X). Since that line is not assigned to any other
extension in the Night Service Group, only extension X receives fax
transmissions. Likewise, with Night Service on, calls on line B ring immediately
at the modem (extension Y). All lines ring at the system phone at extension Z.
NOTE:
If answering machines are connected to Night Service extensions, you can join
a call that was already answered by an answering machine from any system
phone. If you have an AT&T answering machine with the Call Intercept feature,
the answering machine drops off the call when you join it.
Using Auxiliary Equipment
4-19
To Program
1.
Use Line Assignment (#301) to assign Line A to extension X (for the fax
machine to cover), line B to extension Y (for the modem to cover), and all
lines to extension Z.
2.
Make sure extensions X and Y are not assigned to any Calling Groups
(#502), any Pickup Groups (#501), or any Hunt Groups (#505).
3.
Assign a Night Service Button (#503) at extension 10 and assign extensions
X and Y to the Night Service Group (#504).
4.
Set Line Ringing for Line A at extension X and for Line B at extension Y to “no
ring.”
Call Reporting Devices (SMDR)
SMDR (Station Message Detail Recording) is a call reporting feature that
provides records of call activity. Call reporting information provides you with the
ability to:
■
Detect any unauthorized calls
■
Bill clients or projects
■
Bill back by departments
■
Reduce telephone costs by identifying the need to change
telecommunications services (like adding a WATS line for calls to a
particular area code)
■
Print Caller ID information
Call reporting information is recorded after each call is completed. The system
sends the information via a 1200-baud serial interface to either a serial printer or
a call accounting device.
The device connects directly to the SMDR jack on the processor module. The
system records information for each call that lasts at least 10 seconds. For
outgoing calls, the timing begins when you get a dial tone. For incoming calls,
the timing begins when you answer the call. Timing stops when the call is
disconnected.
Programming
Use the following programming procedures for call reporting:
4-20
■
SMDR Record Type (#608) to specify the type of calls that you want to
record for call reporting—either all calls or outgoing calls only.
■
SMDR Top of Page (#609) to notify the system that the printer has been
aligned to the top of a new page.
■
Forced Account Code Entry (#307) to identify extensions that will be
required to enter an account code prior to making outside calls.
■
Display Language (#303) to specify the language to be used for display
messages. The call report header is printed in the same language as is
specified for extension 10.
Using Auxiliary Equipment
Call Reports
A call report is a page of information that begins with a header. The header
includes field names that describe the information in each call record. The call
record is a line of information that includes the fields shown in Figure 4-13.
C
C
I
I
DATE
TIME
07/17/92
07/17/92
07/17/92
07/17/92
11:11
11:34
13:35
13:38
NUMBER
12015558014
19085556036
IN
9085559111
DUR.
00:01:40
00:04:28
00:02:12
00:01:22
LINE
STN.
08
02
01
12
48
32
10
15
ACCOUNT
1725
Figure 4-13. Sample Call Report
Each page includes 59 records. The report has the following fields:
■
Call Type. “C” indicates outgoing calls; “I” indicates incoming calls.
(SMDR Record Type (#608) defines whether or not incoming calls are
reported.)
■
Date. The date of the call is shown in mm/dd/yy format, where mm is the
month, dd is the day, and yy is the year. The system uses the date set
with System Date (#101).
■
Time. The time of the connection is shown in hh:mm format, where hh is
the hour and mm is the minute. The system uses the time set with
System Time (#103) and is shown in 24-hour (military) time.
■
Number. For an outgoing call, this is the dialed number (first 15 digits
only) or the speed dial code of a Marked System Speed Dial number
(preceded by an “F”). For an incoming call, “IN” appears in this field,
unless the system is set up to receive Caller ID information. If this is the
case, telephone numbers of incoming calls on lines with Caller ID service
will print in this field instead. (See “Caller ID” in Chapter 5 for more
information.)
A “*” character prints as the last digit of a dialed number if the called
party hangs up before the system user, or a “?” prints if the number of
digits dialed exceeds the 15 digits that this field can hold.
■
Duration. The duration of the call is shown in hh:mm:ss format, where hh
is the hour, mm is the minutes, and ss is the seconds.
■
Line Number. This is the outside line (01–24) that was used to make or
receive the call.
■
Station (Extension). In general, this is the extension that answered or
placed the call. For redirected incoming calls, the last extension on the
call will be shown on the report, as follows:
– For transferred incoming calls: the destination extension.
– For transferred outgoing calls: the originating extension.
– For pickup calls: the extension picking up the call.
– For forwarded calls: the extension answering the forwarded call.
Using Auxiliary Equipment
4-21
■
Account Code. This is the account code (up to 16 digits) assigned to
the call. This code is typically used for charging calls to a specific
project or department.
Considerations
■
The System Date (#101) and System Time (#103) must be set correctly
to ensure accurate call reports.
■
If a report cannot print because the printer is jammed or out of paper, the
system will store up to 45 records in its memory until they can be printed.
Additional calls will not be recorded.
■
In the event of a power failure, records of any calls in progress are lost.
■
Inside (intercom) calls are not recorded.
■
If you place a call on hold and the caller hangs up, the call is considered
complete and the record is sent to the call reporting device.
■
Conference calls appear as two outside calls. (This means two records
will be generated on the report.)
Output Format
The following serial transmission protocol is used for SMDR records:
■
1200 baud
■
no parity
■
8 data bits
■
2 stop bits
The call reporting feature also supports XON/XOFF protocol, carriage returns,
and line feeds.
Serial Printers
Use a 355A adapter, which converts a modular jack interface to an RS-232
25-pin connector, to connect a serial printer to the primary processor module. If
you connect a printer, make sure the printer can receive SMDR data in the
format described above (refer to the printer’s instructions if you need help).
Call Accounting Devices
You can send call information to a call accounting device (such as AT&T’s Call
Accounting Terminal Printer) if you want to further analyze call activity. The
device stores rate table information and processes the information it receives
into meaningful reports that can help you optimize your communications system.
For example, you can use it to determine the best combination of local and long
distance lines for your business.
The call accounting device connects directly to the SMDR jack on the primary
processor module and can also print out reports that include summaries by
hour, line, and extension. Refer to the manual provided with the call accounting
device for instructions on connecting it to your system.
4-22
Using Auxiliary Equipment
Feature Reference
5
Contents
Overview
AA Extensions (#607)
Abbreviated Ringing (#305)
Account Code Entry (F12)
Allowed List Assignments (#408)
Allowed Phone Number Lists (#407)
Answering Calls
Auto Dialing
Automatic Extension Privacy (#304)
Automatic Line Selection
Automatic System Answer Button (#111)
Automatic System Answer Delay (#110)
Automatic System Answer Lines (#204)
Automatic System Answer Record/Playback (I891)
Automatic VMS Cover (#310)
5-1
Call Forwarding/Call Follow-Me (F11,XX,XX)
Call Pickup (I6XX)
Caller ID
Caller ID Inspect (F17)
Caller ID Name Display (F16)
Calling Group Extensions (#502)
Conference Calls
Conference Drop (F06)
Copy Settings (#399)
Dial Mode (#201)
5-24
5-2
5-3
5-4
5-6
5-7
5-9
5-11
5-13
5-14
5-16
5-18
5-19
5-21
5-23
5-26
5-27
5-29
5-30
5-31
5-32
5-34
5-35
5-36
5-i
Contents
Direct Extension Dial Button (#113)
Direct Extension Dial Delay (#112)
Direct Extension Dial Lines (#205)
Direct Extension Dial Record/Playback (I892)
Direct Line Pickup—Active Line (I68LL)
Direct Line Pickup—Idle Line (I8LL)
Disallowed List Assignments (#405)
Disallowed Phone Number Lists (#404)
Display
Display Language (#303)
Distinctive Ring (#308)
Do Not Disturb (F01)
Doorphone Alert Extensions (#606)
Doorphone Extensions (#604 and #605)
Emergency Phone Number List (#406)
Exclusive Hold (F02)
Fax Machine Extensions (#601)
Forced Account Code Entry (#307)
Group Call Distribution (#206)
Group Calling—Ring/Page (I7G/I*7G)
Group Hunting—Ring/Voice Signal (I77G/I*77G)
Group Pickup (I66G)
Hold
Hold Disconnect Time (#203)
Hotline (#603)
Hunt Group Extensions (#505)
Intercom Dial Tone (#309)
Joining Calls
Last Number Redial (F05)
Line Access Restriction (#302)
Line Assignment (#301)
Line Ringing
Loudspeaker Paging
Making Calls
5-ii
5-37
5-39
5-40
5-42
5-44
5-46
5-47
5-48
5-50
5-52
5-53
5-54
5-55
5-56
5-57
5-59
5-60
5-61
5-62
5-64
5-67
5-70
5-72
5-74
5-75
5-77
5-79
5-80
5-81
5-82
5-84
5-86
5-88
5-89
Contents
Manual Signaling (F13)
Message Light Off (F10XX)
Message Light On (F09XX)
Music On Hold (#602)
Night Service Button (#503)
Night Service Group Extensions (#504)
Number of Lines (#104)
Outgoing Call Restriction (#401)
Outside Conference Denial (#109)
Personal Speed Dial Numbers
Pickup Group Extensions (#501)
Privacy (F07)
Recall (F03)
Recall Timer Duration (#107)
Rotary Dialing Timeout (#108)
Save Number Redial (F04)
SMDR Record Type (#608)
SMDR Top Of Page (#609)
Special Dialing Functions
System Date (#101)
System Day (#102)
System Password (#403)
System Reset—Programming Saved (#728)
System Speed Dial Numbers
System Time (#103)
Toll Call Prefix (#402)
Touch-Tone Enable (F08)
Transfer
Transfer Return Extension (#306)
Transfer Return Rings (#105)
VMS Cover (F15)
VMS Hunt Delay (#506)
VMS Hunt Schedule (#507)
Voice Mailbox (F14)
5-92
5-94
5-95
5-96
5-97
5-99
5-100
5-101
5-102
5-103
5-105
5-106
5-107
5-109
5-110
5-111
5-112
5-113
5-114
5-116
5-117
5-118
5-119
5-120
5-123
5-124
5-125
5-126
5-128
5-129
5-130
5-131
5-132
5-133
5-iii
Feature Reference
5
Overview
This chapter provides reference information for programming and using system
features. Features are listed in alphabetical order. System Programming
procedures include the procedure code (# and three-digit number) in the
heading; dial-code features include the feature code (F for [ Feature ] or I for
[ Intercom ], plus a two-digit code). Some feature codes also include a variable:
XX for a two-digit extension number from 10–57, LL for a two-digit line number
from 01–24, or G for a single-digit group number. Headings without codes are
general call-handling topics or Telephone Programming procedures.
Each feature includes the following information, if applicable:
■
Description
■
Examples
■
Related Features
■
Programming
■
Considerations
■
Using
■
Valid Entries ( ✔ = factory setting)
This chapter gives step-by-step instructions, using the following conventions:
■
Programming instructions tell you to use the [ Next Data ] button to change
values for specific settings. You can, however, enter a value via the
keypad directly if you prefer. Similarly, there are different ways to exit
programming mode—use the method with which you are most
comfortable.
■
For Telephone Programming, this chapter provides only the instructions
for Centralized Telephone Programming. To program from individual
extensions, users should refer to their Quick Reference cards.
All of the instructions in this chapter assume that system phones select outside
lines first and standard phones select intercom first (as determined by each
extension’s setting for Automatic Line Selection).
See Chapter 2 for a review of the methods and buttons you can use while in
programming mode.
Overview
5-1
AA Extensions (#607)
Description
This System Programming procedure identifies extensions where PARTNER
Attendants are connected to the system. Doing so lets the system notify users
with display phones when they are receiving a call that has been transferred
from the PARTNER Attendant. To identify a PARTNER Attendant (AA) extension,
use this procedure to change the setting for the extension to “Assigned.” (This
procedure applies only to PARTNER Attendants—do not use it with the
Automated Attendant service of PARTNER MAIL.)
Related Features
■
For each PARTNER Attendant extension, use Transfer Return Extension
(#306) to identify an extension to which a call should be routed if the
destination extension does not answer.
■
Set Automatic Extension Privacy (#304) to “Not Assigned” for the a
PARTNER Attendant extension if you want to be able to intercept calls
routed to the device.
Considerations
■
Chapter 4 provides information on using PARTNER Attendants with the
system.
■
On system display phones, “AA” displays when a call is being transferred
from a PARTNER Attendant. “Transfer from AA” displays if a call is returning
to your extension after a call transferred by a PARTNER Attendant was not
answered.
Valid Entries
1 = Assigned
2 = Not Assigned
✔
Programming
To identify an extension where a PARTNER Attendant is installed:
5-2
1.
Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ Sytem Program ] [ # ] [ 6 ] [ 0 ] [ 7 ].
2.
Enter the extension number to which the PARTNER Attendant is connected.
For example, to select extension 27, press [ 2 ] [ 7 ].
3.
To assign or unassign the extension, press [ Next Data ] until the appropriate
value displays.
4.
To assign or unassign a second PARTNER Attendant extension, press
[ Next Item ] or [ Prev Item ] until the extension number shows on the display.
Then repeat Step 3.
5.
Select another procedure or exit programming mode.
AA Extensions (#607)
Abbreviated Ringing (#305)
Description
This System Programming procedure turns Abbreviated Ringing on or off at a
specific extension. When a user is on a call and Abbreviated Ringing is on, any
incoming calls ring only once. The green light next to the line button flashes
until the call is answered or the caller hangs up (or for a transferred call, until it
returns to the transfer return extension). This feature prevents incoming calls
from distracting users when they are busy on another call. To allow calls to ring
repeatedly, set Abbreviated Ringing to “Not Active.”
Considerations
■
Receptionists, and others who handle many calls quickly, often turn
Abbreviated Ringing off, so they have an audible reminder of incoming calls.
■
Abbreviated Ringing works for outside, transferred, and intercom calls.
Valid Entries
1 = Active (incoming calls ring once) ✔
2 = Not Active (incoming calls ring repeatedly)
Programming
To change the Abbreviated Ringing setting for an extension:
1.
Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 3 ] [ 0 ] [ 5 ]. The
display reads:
Abbrev. Ring
Extension:
2.
Enter the number of the extension to be programmed. For example, to
program extension 12, press [ 1 ] [ 2 ].
3.
To set Abbreviated Ringing to Active or Not Active, press [ Next Data ] until the
appropriate value displays.
4.
To program another extension, press [ Next Item ] or [ Prev Item ] until the extension
number shows on the display. Then repeat Step 3.
5.
Select another procedure or exit programming mode.
Abbreviated Ringing (#305)
5-3
Account Code Entry (F12)
Description
This feature lets a user with a system phone enter an account code (up to 16
digits) for an outside call (incoming or outgoing). An account code is typically
used to identify a department, project, or client for charge-back or tracking
purposes.
Related Features
■
Use Forced Account Code Entry (#307) to identify extensions that will be
required to enter an account code prior to dialing any outside number
(including those on the Emergency Phone Number List). A forced account
code must be entered at the beginning of a call; however, a different
account code can be entered any time during the call. (Use Forced
Account Code Entry only for extensions with system phones.)
■
For faster entry of frequently-used account codes, you can program an
account code on an Auto Dial button or as a System or Personal Speed Dial
number (but not as a Marked System Speed Dial number). See Auto
Dialing, System Speed Dial Numbers, and Personal Speed Dial
Numbers for programming instructions.
Considerations
■ Account codes can be changed during a call. If a new code is entered, the
previous account code is cancelled.
5-4
■
When an account code is entered during a call, the caller on the other end
will not hear the touch-tone digits dialed.
■
If SMDR is used, the account code assigned to incoming or outgoing calls
will print on call reports. See “Call Reporting (SMDR) Devices” in Chapter 4
for more information on call reporting.
■
If an account code is entered for an outgoing call, and the call is transferred
to another extension, the call report will show the originating extension as
the owner of the call. Conversely, if an account code is entered for an
incoming call, and the call is transferred to another extension, the call report
will show the destination extension as the owner of the call. In either case, if
a different account code is entered, the last one entered is the one that
prints for the owner of the call.
■
The AT&T Call Accounting Terminal uses less than 16 digits for an account
code. Refer to the device’s documentation to determine the maximum
digits.
■
This feature can be used only from a system phone.
■
It is recommended that this feature be programmed on a button with lights.
Account Code Entry (F12)
Programming
You can program the Account Code Entry feature code on an Auto Dial button
to use the feature with one touch. (This button can be used for optional Account
Code Entry or Forced Account Code Entry.) To program the button:
1.
Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ Central Tel Program ].
2.
Enter the number of the extension to be programmed with this feature.
3.
Press a programmable button, preferably one with lights.
4.
Press [ Feature ] [ 1 ] [ 2 ].
5.
Program another button for this extension or exit programming mode.
Using
To enter an optional account code:
1.
If a password is programmed for the system, you must enter it before lifting
the handset. (See System Password (#403) for more information.)
2.
After lifting the handset (or while already active on an outside call), press a
programmed button or press [ Feature ] [ 1 ] [ 2 ].
If the Account Code Entry button has lights, the green LED turns on.
3.
Enter an account code using one of the following methods:
4.
■
Dial it manually using the phone’s keypad
■
Dial a System or Personal Speed Dial number programmed with the
account code
■
Press an Auto Dial button programmed with the account code.
Press the programmed button or press [ Feature ] [ 1 ] [ 2 ] to indicate the end of
the code.
If the Account Code Entry button has lights, the green LED turns off.
To enter a forced account code:
1.
If a password is programmed for the system, you must enter it before lifting
the handset. (See System Password (#403) for more information.)
2.
Lift the handset or press [ Spkr ].
3.
Press a programmed button or press [ Feature ] [ 1 ] [ 2 ].
If the Account Code Entry button has lights, the green LED turns on.
4.
Enter an account code using one of the following methods:
■
Dial it manually using the phone’s keypad
■
Dial a System or Personal Speed Dial number programmed with the
account code
■
Press an Auto Dial button programmed with the account code.
5.
Press an idle line button.
If the Account Code Entry button has lights, the green LED turns off.
6.
Make the telephone call.
Account Code Entry (F12)
5-5
Allowed List Assignments (#408)
Description
This System Programming procedure lets you assign up to four Allowed Phone
Number Lists to specified extensions.
Related Features
Use Allowed Phone Number Lists (#407) to create up to four lists of allowed
telephone numbers before you use this procedure.
Valid Entries
1 = Assigned to extension
2 = Not Assigned to extension
✔
Programming
To assign Allowed Phone Number Lists to an extension:
1.
Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 4 ] [ 0 ] [ 8 ]. The
display reads:
AllowTo
Extension:
2.
Enter the number of the extension to be programmed. For example, to
program extension 27, press [ 2 ] [ 7 ]. The display reads:
AllowTo 27
List No:
3.
Enter the list number (1–4). For example, to select list 1, press [ 1 ].
4.
To assign or unassign the list, press [ Next Data ] until the appropriate value
displays.
5.
At this point:
6.
5-6
■
To assign or unassign another list to this extension, press [ Next Item ] or
[ Prev Item ] until the list number shows on the display. Then repeat Step
4.
■
To program another extension, press [ Next Procedure ] [ Prev Procedure ] and
begin at Step 2.
Select another procedure or exit programming mode.
Allowed List Assignments (#408)
Allowed Phone Number Lists (#407)
Description
This System Programming procedure specifies telephone numbers that users
can dial regardless of other dialing restrictions, as long as they have access to
an outside line. For example, if you restrict an entire category of calls through
Disallowed Phone Number Lists (#404), you can permit calls to a specific
number in that category by placing that number on an Allowed Phone Number
List. Using this procedure, you can create up to four lists of up to 10 telephone
numbers each.
Related Features
■
After completing this procedure, use Allowed List Assignments (#408) to
assign the Allowed Phone Number Lists to specified extensions.
■
Allowed Phone Number Lists override Disallowed Phone Number Lists
(#404) and Outgoing Call Restriction (#401), but not Line Access
Restriction (#302) or Night Service Button (#503) with a System
Password (#403). (There are other ways of overriding restrictions—see
Marked System Speed Dial Numbers, Emergency Phone List Numbers
(#406), and System Password (#403) for more information.)
■
The entries you must make to permit or restrict toll calls differ depending on
the setting for Toll Call Prefix (#402). This setting tells the system whether a
“0” (for operator-assisted calls) or “1” (for direct-dial calls) is required when
you make toll calls.
Considerations
■
Each list entry can include up to 12 digits. You can use the wildcard
character (by pressing the [ Hold ] button on a system phone) to match any
single digit (it appears as ”!” on the telephone display).
■
If you are restricting an extension from placing toll calls, do not place
numbers beginning with a “0” on an Allowed Phone Number List for the
extension. Once a user is active on an operator-assisted call, the user will
be able to avoid dialing restrictions by asking the operator to dial restricted
numbers.
■
If you want to go to another programming procedure when entering phone
numbers in a list, you must use [ Next Procedure ] or [ Prev Procedure ] to do so
since entering [ # ] and a three-digit code will be considered data for the
telephone number.
Valid Entries
Digits 0–9, [ # ], [ ✳ ], and [ Hold ] (any single digit)
Allowed Phone Number Lists (#407)
5-7
Examples
The examples below show how you would enter telephone numbers for an
Allowed Phone Number List in Step 4 of “Programming.” When an Allowed List
is assigned to an extension, users can dial numbers on that list, even if the
numbers would otherwise be restricted.
■
Specific Telephone Numbers Enter the phone number exactly as you
would dial it. For example, to allow calls to the number 201 555-1111, make
the following entries:
– Toll Call Prefix required
12015551111
– Toll Call Prefix not required
2015551111
■
All Telephone Numbers in One Area Code. The following list entries allow
calls to the 800 area code:
– Toll Call Prefix required
1800
– Toll Call Prefix not required
800
Programming
To create a list of Allowed Phone Numbers:
1.
Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 4 ] [ 0 ] [ 7 ].
2.
At the List No: prompt, enter a list number (1–4). For example, to select list
1, press [ 1 ].
3.
At the Entry: prompt, select a list entry (01–10). For example, to select entry
01, press [ 0 ] [ 1 ].
4.
At the Data ------------ prompt, enter the first telephone number.
5.
To save the telephone number in memory, you must press [ Enter ].
6.
At this point:
7.
5-8
■
To enter other phone numbers in this list, press [ Next Item ] and repeat
Steps 4 and 5.
■
To change the phone number you just entered, press [ Remove ] and
repeat Steps 4 and 5.
■
To delete the phone number you just entered, press [ Remove ].
■
To create another list, press [ Next Procedure ] [ Prev Procedure ] and go to
Step 2.
Select another procedure using [ Next Procedure ] or [ Prev Procedure ] or exit
programming mode.
Allowed Phone Number Lists (#407)
Answering Calls
Description
This section describes how users can answer calls ringing at their own
extensions. Additional features enable users to pick up calls ringing at other
extensions—see “Related Features” below.
Related Features
■
A user can answer an outside call, an intercom call, or a transferred call that
is ringing at a specific extension or at any extension in a group. For more
information, see Call Pickup and Group Pickup.
■
A user can program Direct Line Pickup—Active Line to answer calls on
lines not assigned to the user’s phone.
■
A user can join a call in progress at another extension, as long as Privacy is
not on for that extension. See Joining Calls.
Considerations
■
There are several ways to access a line for answering calls:
– On either a system phone or a standard phone, lift the handset to answer
a ringing call (if more than one call is ringing at a system phone, you get
the call that has been ringing longest).
— On a system phone, press a specific line or [ Intercom ] button. You can
also use Direct Line Pickup to pick up a ringing or held call, or to join an
active call, by dialing [ Intercom ] [ 6 ] [ 8 ] and the two-digit line number.
– On a standard phone, you can use Direct Line Pickup to pick up a
ringing or held call, or to join an active call on a specific line: at intercom
dial tone, dial [ 6 ] [ 8 ] and the two-digit line number.
■
If you are using an MLC-6 cordless phone, make sure the handset is on
before using the following instructions.
System Phone
You can answer a call on any line that is ringing, or select a specific line if more
than one is ringing:
■
When the telephone is ringing, lift the handset.
You are connected to the incoming call. If the call is an intercom call and
you have a display phone, the caller’s extension number briefly appears on
your display.
■
To answer a call on a specific line:
1.
Press the line button for the line you want to answer.
2.
Lift the handset or press [ Spkr ].
You are connected to the call.
Answering Calls
5-9
■
■
To answer a call when you are already on a call:
1.
Press [ Hold ].
The call you are on is placed on hold.
2.
Press the button for the new call.
You are connected to the new call.
3.
To return to the first call, put the second call on hold and press the line
button for the first call.
To answer a voice-signaled call (your phone beeps and you hear the caller’s
voice):
– If the microphone is on, you can speak after the beep.
– If the microphone is not on, press [ Mic ] or lift the handset.
Standard Phone
When the telephone is ringing, lift the handset.
You are connected to the incoming call.
5-10
Answering Calls
Auto Dialing
Description
This Telephone Programming procedure lets users dial outside numbers,
extension numbers, feature codes, or account codes with a single touch, by
pressing a programmed button. An Auto Dial number can be stored on any
programmable button (a button with no line assigned) on a system phone.
Related Features
■
To set up a Fax Management button, program the fax extension as an Auto
Dial number on a button with lights. Special light patterns on the Auto Dial
button for the fax extension indicate fax machine status. Chapter 4 provides
more information on using a Fax Management button. Identify fax
extensions using Fax Machine Extensions (#601).
■
You can include special functions, such as a Pause, in the phone number.
Special Dialing Functions provides more information on these functions.
Considerations
■
Users can program only one Auto Dial button for each specific extension in
the system. The Auto Dial button can be programmed for intercom ringing,
intercom voice signaling, or manual signaling.
■
If you program an extension number on a button with lights, the lights show
calling activity at the extension (see “Lights” in Chapter 3). Similarly, you
can connect MLS-CA24 Intercom Autodialers to the system phones at
extension 10 and 11 to have Auto Dial buttons for all of the extensions in
your system (up to 48); this lets the users at extensions 10 and 11 transfer
calls to any extension by pressing one button, and view call activity at all
extensions with a glance.
■
When programming emergency numbers for Auto Dialing and/or making test
calls to those numbers, you should: 1) Remain on the line and briefly explain
to the dispatcher the reason for the call before hanging up and 2) Perform
such activities in the off-peak hours, such as early morning or late evening.
■
Auto Dial buttons do not override dialing restrictions for an extension.
■
MLS-6 and MLC-6 system phones only have four buttons available for lines
and/or features.
■
For PBX or Centrex systems that require a dial-out code to make calls
outside the PBX or Centrex system, include the dial-out code on an Auto
Dial button for a number outside the PBX or Centrex system.
■
Auto Dial buttons can be programmed only on system phones.
Auto Dialing
5-11
Examples
The examples below show some possible entries for an Auto Dial number in
Step 4 of “Programming.”
■
■
Outside Phone Number. Enter the phone number (up to 20 digits) exactly
as you would dial it. For example, to program 555-2398, press [ 5 ] [ 5 ] [ 5 ] [ 2 ]
[ 3 ] [ 9 ] [ 8 ].
Extension Number. Press the left [ Intercom ] button and the two-digit
extension number. Include a [ ✳ ] before the extension number to voice
signal an extension. For example, to program extension 20 for voice
signaling, press [ Intercom ] [ ✳ ] [ 2 ] [ 0 ]. The display reads:
Intercom *2O
■
Dial-Code Feature. Enter the appropriate code. For example, to program
the Message Light On feature code and extension 20 on a button, press
[ Feature ] [ 0 ] [ 9 ] [ 2 ] [ 0 ].
Programming
To program an Auto Dial button:
1.
Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ Central Tel Program ].
2.
Enter the number of the extension to be programmed.
3.
Press a programmable button.
4.
Enter an outside phone number, feature code, account code, or PBX/Centrex
feature access code; or press left [ Intercom ] and enter an extension number.
5.
Repeat Steps 3 and 4 to program additional Auto Dial buttons, or exit
programming mode.
Using
To dial an outside number or extension number (you can lift the handset or
press [ Spkr ] first, but you do not have to do so):
1.
If you want to call on a specific line, press the line button (or dial [ 8 ] and the
two-digit line number) before pressing the Auto Dial button.
If you did not lift the handset, the lights next to [ Spkr ] and [ Mic ] go on, and
you are active on the speakerphone.
2.
Press the Auto Dial button on which the outside number or extension number
is programmed.
The systern automatically selects a line if you did not specify one, turns on
the speaker (if the handset is on the hook), and dials the Auto Dial number.
The number being dialed will show on display phones.
To dial a feature code, follow the directions for the feature you want to use.
5-12
Auto Dialing
Automatic Extension Privacy (#304)
Description
This System Programming procedure automatically prevents users from joining
active calls at the extension where the feature is assigned. This feature is
typically used for extensions connected to fax machines, modems, and credit
card scanners, which make and receive data calls that should not be
interrupted.
Related Features
To override Automatic Extension Privacy, users can program the Privacy feature
on a button with lights. Users can then press the Privacy button to activate the
feature (green LED on) or deactivate the feature (green LED off) when they want
someone to join a call at their extension.
Considerations
■
If you want to be able to intercept calls routed to an auxiliary device—such
as an answering machine or a PARTNER Attendant—make sure Automatic
Extension Privacy is “Not Assigned” for the auxiliary equipment extension.
■
Standard phones and system phones without a programmed Privacy button
cannot override this feature once it is assigned to an extension.
Valid Entries
1 = Assigned
2 = Not Assigned ✔
Programming
To change the Automatic Extension Privacy setting for an extension:
1.
Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 3 ] [ 0 ] [ 4 ]. The
display reads:
Auto Privacy
Extension:
2.
Enter the number of the extension to be programmed. For example, to
program extension 16, press [ 1 ] [ 6 ].
3.
To assign or unassign Automatic Extension Privacy, press
[ Next Data ] until the appropriate value displays.
4.
To program another extension, press [ Next Item ] or [ Prev Item ] until the extension
number shows on the display. Then repeat Step 3.
5.
Select another procedure or exit programming mode.
Automatic Extension Privacy (#304)
5-13
Automatic Line Selection
Description
This Telephone Programming procedure determines the line a user is
connected to after Iifting the handset to make a call. When the user picks up the
handset, the system looks for lines in the order specified by this procedure and
selects the first available line. For example, if you specify outside lines first for
an extension, but all outside lines are busy, the user will hear the intercom dial
tone after lifting the handset.
Related Features
■
To copy the Automatic Line Selection setting (as well as other system
settings) to other extensions, use Copy Settings (#399).
■
If Forced Account Code Entry (#307) is assigned to an extension,
Automatic Line Selection for that extension does not apply. This means the
user must manually select a line after entering the required account code.
Considerations
■
This feature must be programmed from extension 10 or 11 only, using
Centralized Telephone Programming. Individual users cannot program this
feature directly.
■
You must set Automatic Line Selection when you first enter Centralized
Telephone Programming, before programming any other features.
■
For standard touch-tone or rotary phones, or for any phone used mainly to
call other extensions, program the extension to select “Intercom first.”
■
For combination extensions, the automatic line selection for both devices
(including a standard device) follows the automatic line selection for the
extension.
■
For hotline and doorphones, program the extension to select only the
intercom, with no outside lines in the selection sequence.
■
You do not need to include all available lines for an extension, only the ones
you want the system to search through and connect automatically.
Valid Entries
Outside lines 01–24, Left Intercom
✔
Examples
System Phone
With Automatic Line Selection at its factory setting, the system first searches to
find an idle outside line in numerical order (starting with the lowest line number).
Then, if all outside lines are busy, the system searches for an idle intercom line.
This order can be changed, however, to accommodate your business needs.
For example, a telemarketing firm with a WATS line (line 5) to reduce telephone
expenses would set Automatic Line Selection for all telemarketers’ extensions to
“5, 1, 2, 3, 4, Intercom.” This way the WATS line would be selected first.
5-14
Automatic Line Selection
Standard Phone
If a standard phone user intends to place intercom calls and access system
features, Automatic Line Selection for his or her extension must be set to
“intercom first” for proper operation. For example, the setting for a standard
phone in a lobby, used for calling employees or making local calls on line 1,
would be set to “Intercom, 1.”
Programming
To program Automatic Line Selection for an extension:
1.
Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ Central Tel Program ].
2.
Enter the number of the extension to be programmed for Automatic Line
Selection.
3.
Press [ ✳ ] [ ✳ ].
4.
Press the line and/or intercom buttons in the desired order. For each button
pressed, the display reads:
Auto Line Select
5.
To exit Automatic Line Selection, press [ ✳ ] [ ✳ ].
6.
Press [ Central Tel Program ] and enter a new extension number or exit
programming mode.
Automatic Line Selection
5-15
Automatic System Answer Button (#111)
This System Programming procedure identifies a button on the system phone at
extension 10 to be used to turn Automatic System Answer on and off.
Related Features
■
Automatic System Answer affects incoming calls only on lines identified
using Automatic System Answer Lines (#204).
■
Calls that ring on lines programmed with Automatic System Answer are
picked up after 2 rings, as a default. To change this number, use
Automatic System Answer Delay (#110).
■
To record the greeting callers hear when the system answers an incoming
call, use Automatic System Answer Record/Playback.
Considerations
■
An Automatic System Answer button must be programmed on a button with
lights on the MLS-model display phone at extension 10. (This feature will
not work if it is programmed on a button without lights.)
■
This feature is not available on standard phones.
Valid Entries
1 = Assigned
2 = Not Assigned ✔
3 = Select button (and then press a programmable button to assign Automatic
System Answer to that button)
Programming
To assign or unassign an Automatic System Answer button with lights at
extension 10:
1.
Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 1 ] [ 1 ] [ 1 ].
2.
If you want to assign Automatic System Answer to the first available button on
the system phone, press [ Next Data ] until the display reads:
ASA Button
1 Assigned–Ext10
If you want to unassign Automatic System Answer, press [ Next Data ] until
the display reads:
ASA Button
2 Not Assigned
5-16
Automatic System Answer Button (#111)
If you want to assign Automatic System Answer to a specific button, press
[ 3 ]. The display reads:
ASA Button
3 Select Button
Then press a programmable button with lights to assign Automatic System
Answer to that button.
3.
Select another procedure or exit programming mode.
4.
Label the Automatic System Answer button at extension 10.
Using
To turn Automatic System Answer on:
Press the Automatic System Answer button at extension 10.
The light is steady green and Automatic System Answer is on. If calls are
ringing when Automatic System Answer is turned on, the calls will be answered
immediately by the system.
To turn Automatic System Answer off:
Press the Automatic System Answer button at extension 10.
The green light goes out and Automatic System Answer is off. Any calls in the
process of being answered by the system will continue to hear the recorded
message and will be placed on hold.
Automatic System Answer Button (#111)
5-17
Automatic System Answer Delay (#110)
This System Programming procedure specifies the number of times (0–9) an
incoming call should ring before it is answered by the system.
Related Features
■
Automatic System Answer affects incoming calls only on lines identified
using Automatic System Answer Lines (#204).
■
A button must be programmed on the MLS-display phone at extension 10 to
turn Automatic System Answer on and off. Use Automatic System Answer
Button (#111) to program the button.
■
To record the greeting callers hear when the system answers an incoming
call, use Automatic System Answer Record/Playback.
Considerations
This feature works independently of Line Ringing, which determines how an
outside call rings at the extension— immediately, after a 20 second delay, or not
at all. Automatic System Answer Delay specifies the number of rings a caller
hears before the system answers the call.
Valid Entries
0–9 (0 rings = answered immediately)
2 ✔
Programming
To change the number of times an incoming call rings at extension 10 before the
system answers it:
5-18
1.
Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 1 ] [ 1 ] [ 0 ].
2.
To change the number of rings, press [ Next Data ] until the appropriate value
displays—see “Valid Entries” above.
3.
Select another procedure or exit programming mode.
Automatic System Answer Delay (#110)
Automatic System Answer Lines (#204)
This System Programming procedure identifies the lines on which incoming calls
should be answered and placed on hold by the system. This feature helps the
receptionist answer calls during busy periods. When an outside call rings on a
line programmed with Automatic System Answer (ASA), the system answers it
after a specified number of rings, plays a short greeting to the caller, and then
places the call on hold until the receptionist or another extension can retrieve it.
Related Features
■
An Automatic System Answer button must be programmed onto the
MLS-display phone at extension 10 to turn this feature on and off. Use
Automatic System Answer Button (#111) to program the Automatic
System Answer button.
■
Use Automatic System Answer Delay (#110) to specify the number of
times a call should ring at extension 10 before it is answered by the system.
■
Use Automatic System Answer Record/Playback to record the greeting
callers hear when the system answers an incoming call. If there is no
message recorded for Automatic System Answer, the caller will be placed
on hold immediately after the system answers.
■
Direct Extension Dial is an alternative system answering feature that lets
outside callers dial an extension or Hunt Group number directly, without the
aid of the receptionist.
Considerations
■
All lines programmed with Automatic System Answer should be assigned to
extension 10.
■
Only outside calls are answered automatically. Intercom, transferred, and
transfer-return calls are not answered automatically.
■
Calls answered with this feature are placed on hold at extension 10;
however, any extension with access to the line on which the call is held can
retrieve the call.
■
Calls placed on hold will hear music-on-hold, if it is available.
■
If a call is placed on hold for longer than one minute, the system generates a
short Hold Reminder Tone at extension 10. This tone sounds once every
minute until the held call is retrieved, or until the caller hangs up.
■
To intercept a call while the message is playing—the LED for the call will be
steady red—press the line button and lift the handset. The message will
stop playing when the call is retrieved.
Valid Entries
1 = Assigned
2 = Not Assigned ✔
Automatic System Answer Lines (#204)
5-19
Programming
To identify the lines on which outside calls should be answered by the system:
5-20
1.
Press [ Feature ] [ 0 ] [ 0 ] [ System Program] [ System Program] [ # ] [ 2 ] [ 0 ] [ 4 ].
2.
Enter the two-digit line number (01–24) of the desired line. For example, to
specify line 1, enter [ 0 ] [ 1 ].
3.
To assign or unassign the line, press [ Next Data ] until the appropriate value
displays.
4.
To identify another line, press [ Next Item ] or [ Prev Item ] until the correct line
number shows on the display. Then repeat Step 3.
5.
Repeat Steps 3 and 4 for all the lines that you want to identify.
6.
Select another procedure or exit programming mode.
Automatic System Answer Lines (#204)
Automatic System Answer
Record/Playback (I891)
This feature lets you record and play back the message that callers hear when a
call is placed on hold with the Automatic System Answer feature. The maximum
length of the message for Automatic System Answer is 10 seconds.
Related Features
■
Automatic System Answer affects incoming calls only on lines identified
using Automatic System Answer Lines (#204).
■
A button must be programmed on the MLS-display phone at extension 10 to
turn Automatic System Answer on and off. Use Automatic System Answer
Button (#111) to program the button.
■
Calls that ring on lines programmed with Automatic System Answer are
picked up after 2 rings, as a default. To change this number, use
Automatic System Answer Delay (#110).
Considerations
■
You should record a message before using Automatic System Answer since
there is no default message.
■
If you do not record a message for Automatic System Answer, calls will be
placed on hold immediately after the system answers.
■
You must record the Automatic System Answer message from the system
display phone at extension 10 or 11.
■
You cannot record or play a message while Automatic System Answer or
Direct Extension Dial is answering a call. When you want to record or play a
message, turn off Automatic System Answer and Direct Extension Dial and
wait for any calls in the process of being answered by the system to be
completed.
■
If you have a music-on-hold device connected to the system, the caller
hears the music as soon as the call is placed on hold; otherwise, the caller
hears silence.
Programming
To record an Automatic System Answer message:
1.
Turn off Automatic System Answer and Direct Extension Dial and wait for any
calls in the process of being answered by these features to be completed.
2.
Lift the handset of the MLS-display phone at extension 10 or 11.
3.
Press the [ Intercom ] button.
4.
Dial [ 8 ] [ 9 ] [ 1 ]. The current time of day remains on the second line of the
display for the duration of this procedure. The top line of the display reads:
ASA: 1=Record
Automatic System Answer Record/Playback (I891)
5-21
If a message has been previously recorded, the display reads:
ASA: 1=Rec 2=Play
5.
Press [ 1 ]. The following message displays for 3 seconds:
Record at tone
After 3 seconds, you will hear a confirmation tone and you can begin
recording your message. While you are recording, the following message
displays:
Press # to stop
6.
Press [ # ] when you are done recording.
If the allotted time (10 seconds) for the message is completed before you
press [ # ], you will hear a tone to let you know the system has stopped
recording.
When you have finished recording, the display reads:
ASA: 1=Rec 2=Play
7.
At this point:
■
To re-record the message, follow the instructions from Step 5 above.
■
To play back the message, follow the instructions from Step 5 below.
■
To exit from the procedure, hang up the handset.
To play back an Automatic System Answer message:
1.
Turn off Automatic System Answer and Direct Extension Dial and wait for any
calls in the process of being answered by these features to be completed.
2.
Lift the handset of the MLS-display phone at extension 10 or 11.
3.
Press the [ Intercom ] button.
4.
Dial [ 8 ] [ 9 ] [ 1 ]. The following message displays:
ASA: 1=Rec 2=Play
5.
Press [ 2 ]. The following message displays:
Message Playback
After the message is played back, you will hear a confirmation tone and
the system display reads:
ASA: 1=Rec 2=Play
6.
5-22
At this point:
■
To re-record the message, follow the instructions from Step 5 for
recording a message.
■
To play back the message, follow the instructions from Step 5 directly
above.
■
To exit from the procedure, hang up the handset.
Automatic System Answer Record/Playback (I891)
Automatic VMS Cover (#310)
Description
This System Programming procedure automatically routes an extension’s
unanswered intercom and transferred calls to the Call Answer service of
PARTNER MAIL after 3 rings, so callers can leave a message.
Related Features
■
To turn VMS Cover on and off, users can program a VMS Cover button with
lights. Users can then press the VMS Cover button to activate (green LED
on) or deactivate (green LED off) VMS Cover.
■
If an extension has VMS Cover and Do Not Disturb active, intercom and
transferred calls go directly to PARTNER MAIL.
■
If an extension has VMS Cover and Call Forwarding active, calls will ring at
the forwarding destination, but they will not be covered by PARTNER MAIL.
Considerations
PARTNER MAIL features require special hardware. For more information, see
“PARTNER MAIL” in Chapter 4.
Valid Entries
1 = Assigned
2 = Not Assigned ✔
Programming
To change the Automatic VMS Cover setting for an extension:
1.
Press [ Feature ] [ 0 ] [ 0 ] [ System Program] [ System Program] [ # ] [ 3 ] [ 1 ] [ 0 ]. The
display reads:
AutoVMS Cover
Extension:
2.
Enter the number of the extension to be covered by PARTNER MAIL. For
example, to program extension 11, enter [ 1 ] [ 1 ].
3.
To assign or unassign Automatic VMS Cover, press [ Next Data ] until the
appropriate value displays.
4.
To program another extension, press [ Next Item ] or [ Prev Item ] until the extension
number shows on the display. Then repeat Step 3.
5.
Select another procedure or exit programming mode.
Automatic VMS Cover (#310)
5-23
Call Forwarding/Call Follow-Me
(F11,XX,XX)
Description
This feature forwards all intercom, outside, or transferred calls from a user’s
extension to another system extension (where XX is an extension number from
10–57). Users can activate this feature from their own extension (Call
Forwarding) or from any other extension in the system (Call Forllow-Me).
Considerations
■
You can forward outside, intercom, and transferred calls, but not group calls
or calls to doorphone alert extensions. Calls cannot be forwarded outside
the system.
■
If an extension in a Hunt Group activates Call Forwarding, the system
considers the extension unavailable when a call goes to the Hunt Group.
■
The phone at the extension from which calls are being forwarded beeps
once each time a call is forwarded (unless Do Not Disturb is active).
■
If an extension has VMS Cover and Call Forwarding active, calls ring at the
forwarding destination, but they are not covered by PARTNER MAIL.
■
Do not forward your calls to a PARTNER MAIL extension.
■
Program Call Forwarding on a button with lights if you want a visual
indication when your calls are forwarded. When the green LED is on, your
calls are forwarded; when the green LED is off, calls ring at your extension.
■
If the Call Forwarding feature code and optional originating and destination
extensions are programmed on a button with lights, the button can be used
to turn Call Forwarding on and off with one touch. (The lights show when
Call Forwarding is on, even if calls are forwarded to a different extension
than the one stored on the button, and you can still use the button to turn
Call Forwarding off.)
Programming
To program Call Forwarding on a button:
1.
Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ Central Tel Program ].
2.
Enter the number of the extension to be programmed with this feature.
3.
Press a programmable button.
4.
At this point, you can:
5.
5-24
■
Press [ Feature ] [ 1 ] [ 1 ], or
■
Press [ Feature ] [ 1 ] [ 1 ] and the number of the originating extension, or
■
Press [ Feature ] [ 1 ] [ 1 ] the number of the originating extension, and a
destination number.
Program another button for this extension or exit programming mode.
Call Forwarding/Call Follow-Me (F11,XX,XX)
Using
System Phone
To forward calls manually:
1.
Press [ Feature ] [ 1 ] [ 1 ].
2.
Dial your extension number.
3.
Dial the extension number at which you want the calls to ring.
To remove Call Forwarding manually:
1.
Press [ Feature ] [ 1 ] [ 1 ].
2.
Dial your extension number twice.
To forward calls using the programmed button:
1.
Press the programmed button.
If an originating extension and a destination extension were programmed
on the button, Call Forwarding is activated (on a button with lights, the
green LED is on). Skip Steps 2 and 3.
2.
If no originating extension was programmed, dial your extension number.
3.
If no destination extension was programmed, dial the extension number at
which you want the calls to ring.
Call Forwarding is activated (on a button with lights, the green LED is on).
To remove Call Forwarding using the programmed button:
1.
Press the programmed button.
If an originating extension and a destination extension were programmed
on the button, Call Forwarding is deactivated (on a button with lights, the
green LED is off). Skip Steps 2 and 3.
2.
If no originating extension was programmed, dial your extension number.
3.
If no destination extension was programmed, dial your extension number
again.
Call Forwarding is deactivated (on a button with lights, the green LED is
off).
Standard Phone
To forward your calls:
1.
Lift the handset.
You hear the intercom dial tone.
2.
Dial [ # ] [ 1 ] [ 1 ].
3.
Dial your extension number.
4.
Dial the extension number at which you want the calls to ring.
To remove call forwarding:
Use the steps above, but dial your extension number in both Steps 3 and 4.
Call Forwarding/Call Follow-Me (F11,XX,XX)
5-25
Call Pickup (I6XX)
Description
This feature lets users answer any intercom, outside, or transferred call ringing
at a specific extension (where XX is an extension number from 10–57). This
feature is useful for officemates who agree to answer each other’s calls.
Programming
You can program the Call Pickup feature code and an extension number on an
Auto Dial button to pick up a call ringing at another extension with one touch.
To program the button:
1.
Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ Central Tel Program].
2.
Enter the number of the extension to be programmed with this feature.
3.
Press a programmable button.
4.
To specify the extension to be answered, press left [ Intercom ], followed by
[ 6 ] and then the two-digit extension number (10–57). For example, to
answer calls on extension 23, press left [ Intercom ] [ 6 ] [ 2 ] [ 3 ].
5.
Program another button for this extension or exit programming mode.
Using
System Phone
1.
If you want, lift the handset.
2.
Press the programmed button or press left [ Intercom ] [ 6 ] and the two-digit
number of the ringing extension to pick up the call.
Standard Phone
5-26
1.
Lift the handset.
You hear the intercom dial tone.
2.
Dial [ 6 ] plus the two-digit number of the ringing extension to pick up the call.
Call Pickup (I6XX)
Caller ID
Caller ID, also known as Individual Calling Line Identification or ICLID, is
available on system display phones on all lines for which you subscribe to Caller
ID service. Caller ID information is the caller’s telephone number (or name, if
available). When active on a call, a user automatically receives Caller ID
information for the call. When an extension is idle, a user receives Caller ID
information for the call the user will be connected to when the handset is lifted.
This feature requires no special programming; however, you must subscribe to
Caller ID service (if it is available) on a per-line basis from your local telephone
company and connect Caller ID lines to the appropriate system modules.
Related Features
■
Any users who have access to Caller ID line(s) will receive Caller ID
information on their display phones. You can restrict users from viewing
Caller ID information using the following procedures:
— For ringing calls, you can block Caller ID from displaying at specific
extensions by restricting access to the Caller ID lines. Use Line Access
Restriction (#302) to restrict access to lines.
– For active calls, you can activate Privacy at your extension to prevent
other users from joining your calls and from accessing the Caller ID
information displayed at your extension.
— For held calls, use Exclusive Hold rather than Hold to prevent other
users from picking up your held call and from accessing the Caller ID
information associated with the held call.
■
There are two ways to inspect Caller ID lines:
– If you are active on a call, you automatically get Caller ID information for
that call. However, If you want to view Caller ID information for a second
call without ending the active call or putting it on hold, use Caller ID
Inspect.
– If you are not active on a call, you can press line buttons to view Caller ID
information for those lines; however, keep in mind that if you pick up the
handset you will join or answer the call shown on the display.
■
In some regions users will have the option to subscribe to the name service
for Caller ID. This service allows the user to have a name and/or number
associated with Caller ID information. If you want access to the name, you
can program Caller ID Name Display onto a button with lights. This allows
users to toggle between the Name and Number for an incoming call.
■
Caller ID information does not display for extensions active on Conference
calls.
■
If users Transfer a call, the Caller ID information will be passed to the
destination extension.
■
If users receive a call routed to their extension by Direct Extension Dial,
PARTNER MAIL, or PARTNER Attendant, the Caller ID information will be
passed to their extensions when they answer the call.
Caller ID
5-27
■
Caller ID information will display if you Join a call; however, you cannot join
a call at any extension that has Privacy activated.
■
Caller ID information will display if users pick up calls with Direct Line
Pickup—Active Line, Call Pickup, or Group Pickup, but the restrictions
stated previously apply.
■
For incoming calls, Caller ID information displays only when a call is audibly
alerting at an extension. This means that extensions with Do Not Disturb
activated or extensions that have lines assigned with “No Ring” will not
receive Caller ID information. However, Caller ID information will display
once the call is answered or if the line is preselected.
Considerations
5-28
■
Subscriptions to Caller ID service are on a per-line basis.
■
The lines associated with Caller ID must be connected to a line jack on a
206EC or 400EC module. For more information, refer to the PARTNER II
Communications System Installation guide.
■
Caller ID information is passed to an extension between the first and second
ring. To receive Caller ID information, wait until the second ring before
answering the call.
■
Not all calls on Caller ID lines will be displayed. This varies by local phone
company. When Caller ID information is not captured, the system date and
day (default) displays.
■
The incoming telephone number replaces the system date and time display
on system phones. An out-of-area message (“ ------------ ”) displays if a call is
being dialed from a region that does not support Caller ID. A private
message (“Priv”) displays if the caller has blocked transmission of Caller ID
information.
■
If you use SMDR, telephone numbers of incoming calls print on call reports
after the call is completed. (Private and out-of-area numbers will be
reported as “IN” on call reports.)
Caller ID
Caller ID Inspect (F17)
Description
This feature allows a user active on a call to view Caller ID information for a
second call, without disconnecting the current call or putting it on hold. Users
can inspect ringing, active, or held calls.
Related Features
■
If you program a Caller ID Name Display button, you can toggle between
Caller ID name and Caller ID number while inspecting lines.
■
Refer to Caller ID for details on Caller ID information.
Considerations
■
This feature must be programmed on a button with lights on a system
display phone.
■
Users should make sure the green light next to the Caller ID Inspect button
is fluttering before pressing a line button or the call a user is active on will be
disconnected, and the user will be connected to the call on the line button
that was pressed.
■
Users can inspect outside calls that appear on intercom buttons. (If the call
is an intercom call, the default display is shown.)
■
If users are not active on a call, they can press line buttons to view Caller ID
information for those lines; however, if they pick up the handset they will join
or answer the call shown on the display.
Programming
To program the Caller ID Inspect feature code on an Auto Dial button with lights:
1.
Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ Central Tel Program ].
2.
Enter the number of the extension to be programmed with this feature.
3.
Press a programmable button with lights.
4.
Press [ Feature ] [ 1 ] [ 7 ].
5.
Program another button for this extension or exit programming mode.
1.
While active on a call, press the programmed button.
The green LED flutters. Caller ID Inspect is activated.
2.
Press a line button.
The Caller ID information for the selected line displays.
3.
Press the programmed button to deactivate the feature.
The feature will be deactivated automatically if you hang up the handset or
press any button other than a line button or an intercom button. The green
LED is off when the feature is deactivated.
Using
Caller ID Inspect (F17)
5-29
Caller ID Name Display (F16)
Description
This feature lets users with system display phones toggle the display between
incoming Caller ID number and incoming Caller ID name. Caller ID Name is an
optional feature of the Caller ID service provided by your local telephone
company and may not be available in your area (even if Caller ID number is
available).
Related Features
■
To view Caller ID information for a second call, while active on a call, users
can program Caller ID Inspect onto a button.
■
Refer to Caller ID for details on Caller ID information.
Considerations
■
This feature must be programmed on a button with lights. When Caller ID
Name Display is on, the green LED is on, indicating that the Caller ID name
will be displayed rather than the Caller ID number.
■
SMDR reports print only Caller ID number (where available). (if a number is
not available, it will be reported as “IN” on the call report.)
Programming
To program the Caller ID Name Display feature code on an Auto Dial button with
lights:
1.
Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ Central Tel Program].
2.
Enter the number of the extension to be programmed with this feature.
3.
Press a programmable button with lights.
4.
Press [ Feature ] [ 1 ] [ 6 ].
5.
Program another button for this extension or exit programming mode.
Using
Press the programmed button to turn Caller ID Name Display on; press it again
to turn it off. Use the button like a switch—when the light is on, Caller ID Name
Display is on.
5-30
Caller ID Name Display (F16)
Calling Group Extensions (#502)
Description
This System Programming procedure identifies the extensions in a Calling
Group—a group of extensions that can be called at the same time. Any user in
the system can ring or page all extensions in a Calling Group at the same time
or transfer a call to a Calling Group; the first extension to pick up the call is
connected to the caller. This feature is useful for conversing with any individual
in a specific group such as a sales pool or for paging all individuals in the
group. The system can have up to four Calling Groups.
Related Features
For instructions on making a ringing call or paging call to a Calling Group, see
Group Calling—Ring/Page.
Considerations
■
Extensions can be in more than one Calling Group. In addition, you can
assign all extensions in the system to one group—this is especially useful for
making paging announcements to all employees.
■
Do not assign extensions with PARTNER Attendants, PARTNER MAIL, fax
machines, answering machines, hotline phones, or doorphones to a Calling
Group.
Valid Entries
1 = Assigned to group
2 = Not Assigned to group ✔
Programming
To create a Calling Group:
1.
Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 5 ] [ 0 ] [ 2 ].
2.
At the Group: prompt, enter a group number (1–4). For example, to select
group 1, press [ 1 ].
3.
At the Extension: prompt, enter the number of the extension to be
programmed. For example, to select extension 31, press [ 3 ] [ 1 ].
4.
To assign or unassign the extension, press [ Next Data ] until the appropriate
value displays.
5.
At this point:
6.
■
To program another extension, press [ Next Item ] or [ Prev Item ] until the
extension number shows on the display. Then repeat Step 4.
■
To program another group, press [ Next Procedure ] [ Prev Procedure ], and
repeat Steps 2 through 4.
Select another procedure or exit programming mode.
Calling Group Extensions (#502)
5-31
Conference Calls
Description
This section explains how to set up conference calls using the [ Conf ] button on a
system phone or the switchhook on a standard phone. A conference call
connects up to five parties (including the conference originator) in a single call.
Users can connect both outside calls and intercom calls in a conference call,
but the call cannot include more than two outside parties.
Related Features
■
If the system is programmed for Outside Conference Denial (#109), all
users are limited to one outside party on a call.
■
During the conference call, any inside party can exit the call at any time
simply by hanging up. However, if an outside party hangs up during a
conference call, the callers that remain in the conference may hear a dial
tone. Use Conference Drop to remove the last-added outside party from a
conference call.
■
Caller ID information does not display for extensions active on conference
calls.
Considerations
5-32
■
Users can use System Speed Dial, Personal Speed Dial, or Auto Dial
numbers to add parties to the conference.
■
Do not add a busy or ringing outside call to a conference; if you do, all
callers hear the busy or ringing signal. If you hear a busy signal or the party
does not answer, reconnect with the held party by pressing the line button.
■
Users cannot join a conference call; the originator must add each party to
the conference.
■
If the conference originator puts the call on hold, other parties can continue
to talk. Other inside parties cannot put their extensions on hold.
■
When the originator hangs up, the conference is disconnected.
■
Conference calls cannot be transferred.
■
If you are using the system behind a PBX or Centrex system, the PBX or
Centrex system may include a conference calling feature that lets you
connect multiple callers on a single PBX or Centrex line. The number of
callers you can connect depends on your PBX or Centrex system. For more
information on such features, see the documentation for your PBX or
Centrex system. (When your Centrex or PBX documentation tells you to use
a switchhook flash, use the Recall feature instead.)
■
Outside parties may be harder to hear on a conference call than on a
two-party call, depending on the number of parties and the outside lines
connected to the system.
Conference Calls
Using
System Phone
1.
Set up the call to the first party. (You can call the party, pick up the call from
hold, or answer an incoming call.)
You are connected with the first party.
2.
Press [ Conf ].
The first party is now on hold.
3.
Set up the call to the second party.
You are connected with the second party. If you are adding an intercom
extension to a call, you must wait until the party answers.
4.
Press [ Conf ] again to add the second party to the call.
You can now speak with the first and second parties.
5.
Repeat Steps 2–4 to add one or two more parties.
Standard Phone
1.
Set up the call to the first party. (You can call the party, pick up the call from
hold, or answer an incoming call.)
You are connected with the first party.
2.
Press the switchhook down once rapidly.
The first party is now on hold. You hear the intercom dial tone.
3.
To add an outside party, dial [ 9 ] plus the outside number. If the number is
busy or does not answer, hang up and the first party rings back.
To add an inside party, dial the two-digit extension number. If the
extension is busy or does not answer, press the switchhook down once
rapidly and you will be reconnected with the first party.
4.
When the second party answers, press the switchhook down once rapidly.
You are now connected with both parties.
Conference Calls
5-33
Conference Drop (F06)
Description
This feature drops the last outside party added to a conference call, without
disconnecting the other parties.
Related Features
■
For instructions on setting up conference calls on system and standard
phones, see Conference Calls.
■
Use Outside Conference Denial (#109) to specify whether users can
include up to two outside parties on a conference call.
Programming
You can program the Conference Drop feature code on an Auto Dial button to
access the feature with one touch. To program the button:
1.
Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ Central Tel Program].
2.
Enter the number of the extension to be programmed with this feature.
3.
Press a programmable button.
4.
Press [ Feature ] [ 0 ] [ 6 ].
5.
Program another button for this extension or exit programming mode.
Using
System Phone
Press the programmed button or press [ Feature ] [ 0 ] [ 6 ].
The last-added outside party is dropped from the conference.
Standard Phone
Press the switchhook down once rapidly.
The last-added outside party is dropped from the conference.
5-34
Conference Drop (F06)
Copy Settings (#399)
Description
Copies all of the following settings from one extension to another:
#301 Line Assignment
#302 Line Access Restriction
#303 Display Language
#304 Automatic Extension Privacy
#305 Abbreviated Ringing
#307 Forced Account Code Entry
#308 Distinctive Ring
#309 Intercom Dial Tone
#310 Automatic VMS Cover
Automatic Line Selection
#401 Outgoing Call Restriction
#405 Disallowed List Assignments
#408 Allowed List Assignments
#501 Pickup Group Extensions
#502 Calling Group Extensions
#504 Night Service Group
#505 Hunt Group Extensions
#601 Fax Machine Extensions
#607 AA Extensions
Line Ringing Options
Considerations
■
This procedure is skipped in the sequence of programming procedures
when cycling. To use this procedure, enter the code (#399) directly.
■
For each type of phone, program one extension and then use this procedure
to copy the programming from that extension to the others with the same
number of line buttons (for example, from an MLS-12D to an MLS-12).
Programming
To copy the programmed settings of one extension to another of the same type:
1.
Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 3 ] [ 9 ] [ 9 ].
2.
At the Extension: prompt, enter the extension to copy from. For example,
to copy the current settings for extension 18, press [ 1 ] [ 8 ].
3.
At the Data -- prompt, enter the extension to copy to—any extension except
the source extension is valid. For example, to copy to extension 22, press
[ 2 ] [ 2 ].
At this point:
4.
5.
■
To copy the same settings to another extension, enter the new
extension number.
■
To copy another extension’s settings, press [ Next Item ] or [ Prev Item ] until
the extension shows on the display. Then repeat Step 3.
Select another procedure or exit programming mode.
Copy Settings (#399)
5-35
Dial Mode (#201)
Description
This System Programming procedure identifies individual lines as touch-tone or
rotary. You should check with your local phone company if you are not sure
which type of line is being provided to you.
Related Features
■
If you are having difficulty using touch-tone phones on rotary lines, you may
need to adjust the Rotary Diailng Timeout (#108).
■
If the system has rotary lines, you can use Touch-Tone Enable to send
touch-tone signals over a rotary line (for example, to access bank-by-phone
services).
Valid Entries
1 = Touch-Tone line ✔
2 = Rotary line
Programming
To change the Dial Mode setting for a specific line:
1.
Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 2 ] [ 0 ] [ 1 ]. The
display reads:
Dial Mode
Line:
2.
3.
5-36
Enter the first line to be programmed. For example, to program line 8, press
[ 0 ] [ 8 ].
To change the dial mode, press [ Next Data ] until the appropriate value
displays—see “Valid Entries” above.
4.
To program another line, press [ Next Item ] or [ Prev Item ] until the correct line
number shows on the display, and follow Step 3 to change the mode.
5.
Repeat Steps 3 and 4 for all lines that you want to change.
6.
Select another procedure or exit programming mode.
Dial Mode (#201)
Direct Extension Dial Button (#113)
Description
This System Programming procedure identifies a button on the system phone at
extension 10 to be used to turn Direct Extension Dial on and off.
Related Features
■
Direct Extension Dial affects incoming calls only on lines identified using
Direct Extension Dial Lines (#205).
■
Calls that ring on lines programmed with Direct Extension Dial are picked up
after 2 rings, as a default. To change this number, use Direct Extension
Dial Delay (#112).
■
To record a message to prompt callers to dial an extension number or Hunt
Group number after the system answers an outside call, use Direct
Extension Dial Record/Playback.
Considerations
■
A Direct Extension Dial button must be programmed on a button with lights
on the MLS-model display phone at extension 10. (This feature will not work
if it is programmed on a button without lights.)
■
This feature is not available on standard phones.
Valid Entries
1 = Assigned
2 = Not Assigned ✔
3 = Select button (and then press a programmable button to assign Direct
Extension Dial to that button)
Programming
To assign or unassign a Direct Extension Dial button with lights at extension 10:
1.
Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 1 ] [ 1 ] [ 3 ].
2.
If you want to assign Direct Extension Dial to the first available button on the
system phone, press [ Next Data ] until the display reads:
DXD Button
1 Assigned-Ext 10
If you want to unassign Direct Extension Dial, press [ Next Data ] until the
display reads:
DXD Button
2 Not Assigned
Direct Extension Dial Button (#113)
5-37
If you want to assign Direct Extension Dial to a specific button, press [ 3 ].
The display reads:
DXD Button
3 Select Button
Then press a programmable button with lights to assign Direct Extension
Dial to that button.
3.
Select another procedure or exit programming mode.
4.
Label the Direct Extension Dial button at extension 10.
Using
To turn Direct Extension Dial on:
Press the Direct Extension Dial button at extension 10.
The light is steady green and Direct Extension Dial is on. If calls are ringing
when Direct Extension Dial is turned on, the calls will be answered immediately
by the system.
To turn Direct Extension Dial off:
Press the Direct Extension Dial button at extension 10.
The green light goes out and Direct Extension Dial is off. Any calls in the
process of being answered by the system will continue to hear the recorded
message and will be prompted to enter a destination extension.
5-38
Direct Extension Dial Button (#113)
Direct Extension Dial Delay (#112)
Description
This System Programming procedure specifies the number of times (0–9) an
incoming call should ring before it is answered by the system.
Related Features
■
Direct Extension Dial affects incoming calls only on lines identified using
Direct Extension Dial Lines (#205).
■
A button must be programmed on the MLS-display phone at extension 10 to
turn Direct Extension Dial on and off. Use Direct Extension Dial Button
(#113) to program the button.
■
To record a message to prompt callers to dial an extension number or Hunt
Group number after the system answers an outside call, use Direct
Extension Dial Record/Playback.
Considerations
This feature works independently of Line Ringing, which determines how an
outside call rings at the extension—immediately, after a 20 second delay, or not
at all. Direct Extension Dial Delay specifies the number of rings a caller hears
before the system answers the call.
Valid Entries
0–9 (0 rings = answered immediately)
2 ✔
Programming
To change the number of times an incoming call rings at extension 10 before the
system answers it:
1.
Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 1 ] [ 1 ] [ 2 ].
2.
To change the number of rings, press [ Next Data ] until the appropriate value
displays—see “Valid Entries” above.
3.
Select another procedure or exit programming mode.
Direct Extension Dial Delay (#112)
5-39
Direct Extension Dial Lines (#205)
Description
This System Programming procedure identifies the lines on which incoming calls
are to be answered for Direct Extension Dial (DXD). This feature permits an
outside caller to dial an extension or Hunt Group number directly, without having
to wait for the aid of the receptionist. It is ideal for callers outside your company
who frequently talk with specific employees or service groups, and know the
extension number they are trying to reach. When an outside call rings on a line
programmed with Direct Extension Dial, the system picks it up after a specified
number of rings and plays a short message prompting the caller to dial the
digits of the designated extension or Hunt Group.
Related Features
■
A button must be programmed on the MLS-display phone at extension 10 to
turn Direct Extension Dial on and off. Use Direct Extension Dial Button
(#113) to program the button.
■
Calls that ring on lines programmed with Direct Extension Dial are picked up
after 2 rings, as a default. To change this number, use Direct Extension
Dial Delay (#112).
■
You must use Direct Extension Dial Record/Playback to record a greeting
(up to 20 seconds) that callers hear when the system answers an incoming
call.
■
By default, calls directly dialed using this feature return to extension 10 if
they are not answered. If necessary, you can use Transfer Return
Extension (#306) to specify a different Transfer Return Extension.
■
If Do Not Disturb is active at a directly dialed extension, the call returns to
extension 10 (or its transfer return extension).
■
Automatic System Answer is an alternative system answering feature that
aids the receptionist during busy periods by answering calls and placing
them on hold until the receptionist can retrieve them.
Considerations
5-40
■
All lines programmed with Direct Extension Dial should be assigned to
extension 10 or its transfer return extension.
■
If a caller enters an invalid extension or does not enter one at all, the call is
transferred to the receptionist at extension 10 or to the designated transfer
return extension.
■
It is recommended that you use only one automated answering option for
incoming calls (either this feature, the Automated Attendant service of
PARTNER MAIL, or a PARTNER Attendant).
■
To intercept a call while the message is playing—the LED for the call will be
steady red—press the line button and lift the handset. The message will
stop playing when the call is retrieved.
Direct Extension Dial Lines (#205)
Valid Entries
1 = Assigned
2 = Not Assigned ✔
Programming
To identify the lines on which outside calls should be answered for Direct
Extension Dial:
1.
Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 2 ] [ 0 ] [ 5 ].
2.
Enter the desired line number (01–24). For example, to specify line 1, enter
[ 0 ] [ 1 ].
To assign or unassign Direct Extension Dial, press [ Next Data ] until the
appropriate value displays.
3.
4.
To specify another line, press [ Next Item ] or [ Prev Item ] until the correct line
number shows on the display. Then repeat Step 3.
5.
Repeat Steps 3 and 4 for all desired lines.
6.
Select another procedure or exit programming mode.
Direct Extension Dial Lines (#205)
5-41
Direct Extension Dial Record/Playback
(I892)
Description
This feature lets you record and play back the message that callers hear when a
call is answered with the Direct Extension Dial feature. The maximum length of
the message for Direct Extension Dial is 20 seconds.
Related Features
■
Direct Extension Dial affects incoming calls only on lines identified using
Direct Extension Dial Lines (#205).
■
A button must be programmed on the MLS-display phone at extension 10 to
turn Direct Extension Dial on and off. Use Direct Extension Dial Button
(#113) to program the button.
■
Calls that ring on lines programmed with Direct Extension Dial are picked up
after 2 rings, as a default. To change this number, use Direct Extension
Dial Delay (#112).
Considerations
■
You should record a message before using Direct Extension Dial since there
is no default message.
■
If you do not record a message for Direct Extension Dial, callers will not
know to enter an extension number or Hunt Group number when the call is
answered.
■
You must record the Direct Extension Dial message from the system display
phone at extension 10 or 11. (You can record only one message for this
feature.)
■
You cannot record or play a message while Direct Extension Dial or
Automatic System Answer is answering a call. When you want to record or
play a message, turn off Direct Extension Dial and Automatic System
Answer and wait for any calls in the process of being answered by the
system to be completed.
Programming
To record a Direct Extension Dial message:
1.
Turn off Direct Extension Dial and Automatic System Answer and wait for any
calls in the process of being answered by these features to be completed.
2.
Lift the handset of the MLS-display phone at extension 10 or 11.
3.
Press the [ Intercom ] button.
4.
Dial [ 8 ] [ 9 ] [ 2 ]. The current time of day remains on the second line of the
display for the duration of this procedure. The top line of the display reads:
DXD: 1=Record
5-42
Direct Extension Dial Record/Playback (I892)
If a message has been previously recorded, the display reads:
DXD: 1=Rec 2=Play
5.
Press [ 1 ]. The following message displays for 3 seconds:
Record at tone
After 3 seconds, you will hear a confirmation tone and you can begin
recording your message. While you are recording, the following message
displays:
Press # to stop
6.
Press [ # ] when you are done recording.
If the allotted time (20 seconds) for the message is completed before you
press [ # ], you will hear a tone to let you know the system has stopped
recording.
When you have finished recording, the display reads:
DXD: 1=Rec 2=Play
7.
At this point:
■
To re-record the message, follow the instructions from Step 5 above.
■
To play back the message, follow the instructions from Step 5 below.
■
To exit from the procedure, hang up the handset.
To play back a Direct Extension Dial message:
1.
Turn off Direct Extension Dial and Automatic System Answer and wait for any
calls in the process of being answered by these features to be completed.
2.
Lift the handset of the MLS-display phone at extension 10 or 11.
3.
Press the [ Intercom ] button.
4.
Dial [ 8 ] [ 9 ] [ 2 ]. The following message displays:
DXD: 1=Rec 2=Play
5.
Press [ 2 ]. The following message displays:
Message Playback
After the message is played back, you will hear a confirmation tone and
the system display reads:
DXD: 1=Rec 2=Play
6.
At this point:
■
To re-record the message, follow the instructions from Step 5 for
recording a message.
■
To play back the message, follow the instructions from Step 5 directly
above.
■
To exit from the procedure, hang up the handset.
Direct Extension Dial Record/Playback (I892)
5-43
Direct Line Pickup—Active Line (I68LL)
Description
This feature allows users to access a ringing or held call, or join a call in
progress on a specific outside line (where LL is a line number from 01–24). This
feature is useful for picking up a ringing or held call or joining a call on a line
that is not assigned to the phone.
Related Features
■
If the line is idle, you will not be able to access it with this feature. For
information on accessing an idle line, see Direct Line Pickup—Idle Line.
■
If Line Access Restriction (#302) is set to “No Access” or “Out Only” for a
line assigned to an extension, a user at the restricted extension cannot use
Direct Line Pickup to answer a call on that line that is ringing at another
extension (but the user can join a call or access a held or transferred call on
the line).
■
Direct Line Pickup cannot be used to access an active call at an extension
that has Privacy on, a held call at an extension that used Exclusive Hold,
or Conference Calls.
■
Calls picked up with this feature will get Caller ID information, unless Line
Access Restriction (#302) is used to prevent users at specific extensions
from viewing Caller ID for ringing calls.
Programming
You can program the Direct Line Pickup—Active Line feature code on an Auto
Dial button to pick up a line by pressing the button and then dialing the two-digit
line number. To program the button:
5-44
1.
Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ Central Tel Program].
2.
Enter the number of the extension to be programmed with this feature.
3.
Press a programmable button.
4.
Dial left [ Intercom ] [ 6 ] [ 8 ].
5.
Program another button for this extension or exit programming mode.
Direct Line Pickup—Active Line (I68LL)
Using
System Phone
1.
If you want, lift the handset.
2.
Press a button programmed with Direct Line Pickup—Active Line, then dial the
two-digit line number (01–24) of the line you want to pick up or join; or dial
[ Intercom ] [ 6 ] [ 8 ] and the two-digit line number.
If the handset is on-hook, the speaker comes on automatically.
Standard Phone
1.
Lift the handset.
You hear intercom dial tone.
2.
Dial [ 6 ] [ 8 ] and the two-digit line number (01–24) of the line you want to pick
up or join.
Direct Line Pickup—Active Line (I68LL)
5-45
Direct Line Pickup—Idle Line (I8LL)
Description
This feature allows users to access a specific outside line (where LL is a line
number from 01–24) when the line is not in use. This feature is useful for
accessing a line that is not assigned to the phone.
Related Features
■
If the line is in use, you will not be able to access it with this feature. For
information on accessing a ringing or held call, or joining a call in progress,
see Direct Line Pickup—Active Line.
■
If Line Access Restriction (#302) is set to “No Access” or “In Only” for a
line assigned to an extension, the user at the restricted extension will not be
able to use Direct Line Pickup to access that line to place a call.
Programming
You can program the Direct Line Pickup—Idle Line feature code on an Auto Dial
button to pick up a line by pressing the button and then dialing the two-digit line
number. To program the button:
1.
Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ Central Tel Program].
2.
Enter the number of the extension to be programmed with this feature.
3.
Press a programmable button.
4.
Dial left [ Intercom ] [ 8 ].
5.
Program another button for this extension or exit programming mode.
Using
System Phone
1.
If you want, lift the handset.
2.
Press the programmed button and dial the two-digit line number (01–24) of the
idle line you want to access; or dial left [ Intercom ] [ 8 ] and the two-digit line
number.
If the handset is on-hook, the speaker comes on automatically.
Standard Phone
5-46
1.
Lift the handset.
You hear intercom dial tone.
2.
Dial [ 8 ] and the two-digit line number (01-24) of the idle line you want to
access.
Direct Line Pickup—Idle Line (I8LL)
Disallowed List Assignments (#405)
Description
This System Programming procedure assigns up to four Disallowed Phone
Number Lists to specified extensions.
Related Features
Use Disallow Phone Number Lists (#404) to create up to four lists of
disallowed telephone numbers before you use this procedure.
Considerations
When a Disallowed Phone Number List is assigned to an extension, the list
applies to all the lines the extension has access to.
Valid Entries
1 = Assigned to extension
2 = Not Assigned to extension
✔
Programming
To assign Disallowed Phone Number Lists to an extension:
1.
Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 4 ] [ 0 ] [ 5 ]. The
display reads:
DisallowTo
Extension:
2.
Enter the number of the extension to be programmed. For example, to
program extension 27, press [ 2 ] [ 7 ]. The display reads:
DisallowTo 27
List No:
3.
Enter the list number (1–4). For example, to select list 1, press [ 1 ].
4.
To assign or unassign the list, press [ Next Data ] until the appropriate value
displays.
5.
At this point:
6.
■
To assign or unassign another list for this extension, press [ Next Item ] or
[ Prev Item ] until the list number shows on the display. Then repeat Step
4.
■
To program another extension, press [ Next Procedure ] [ Prev Procedure ] and
begin at Step 2.
Select another procedure or exit programming mode.
Disallowed List Assignments (#405)
5-47
Disallowed Phone Number Lists (#404)
Description
This System Programming procedure specifies telephone numbers that users
cannot dial. For example, you may want to prevent calls to a specific telephone
number or to categories of numbers, such as international numbers. Use this
procedure to create up to four lists of up to 10 telephone numbers each.
Related Features
■
After completing this procedure, use Disallowed List Assignment (#405) to
assign the Disallowed Phone Number Lists to specified extensions.
■
Allowed Phone Numbers, Emergency Phone Numbers, and Marked
System Speed Dial Numbers override the Disallowed List.
■
The entries you must make to permit or restrict toll calls differ depending on
the setting for Toll Call Prefix (#402). This setting tells the system whether a
“0” (for operator-assisted calls) or “1” (for direct-dial calls) is required when
you make toll calls.
Considerations
■
Each list entry can include up to 12 digits. You can use the wildcard
character (by pressing the [ Hold ] button on a system phone) to match any
single digit (it appears as “!” on the telephone display).
■
When a user tries to dial a number that is on a Disallowed List for the user’s
extension, the user hears a reorder tone (fast busy signal) after dialing the
part of the number that is stored in the list (for example, an area code).
■
If you want to go to another programming procedure when entering phone
numbers in a list, you must use [ Next Procedure] or [ Prev Procedure] to do so
since entering [ # ] and a 3-digit code will be considered data for the number.
Valid Entries
Digits 0–9, [ # ], [ ✳ ], and [ Hold ] (any single digit)
Examples
The examples below show how you would enter telephone numbers for a
Disallowed Phone Number List in Step 4 of “Programming.”
5-48
■
Specific Telephone Numbers. Enter the phone number exactly as you
would dial it. For example, to prevent calls to the local number 555-5678,
press [ 5 ] [ 5 ] [ 5 ] [ 5 ] [ 6 ] [ 7 ] [ 8 ].
■
All Telephone Numbers in One Area Code. The following list entries
prevent calls to the 900 area code:
– Toll Call Prefix required
1900 and 0900
– Toll Call Prefix not required
900 and 0900
Disallowed Phone Number Lists (#404)
■
■
All Telephone Numbers in One Exchange. The following entries prevent
calls to the 976 exchange (since area codes have a 0 or 1 as the second
digit, entries in the form !0! and !1! prevent toll calls to all area codes):
– Toll Call Prefix required
Prevents local calls
976
1!0!976
Prevents direct-dial calls to area codes with “0” as
the second digit
1!1!976
Prevents direct-dial calls to area codes with “1” as
the second digit
0!0!976
Prevents operator-assisted calls to area codes with
“0” as the second digit
0!1!976
Prevents operator-assisted calls to area codes with
“1” as the second digit
Prevents direct-dial toll calls in the same area code
1976
(needed only when 0 or 1 is required for toll calls in
the same area code)
Prevents operator-assisted toll calls in the same area
0976
code (needed only when 0 or 1 is required for toll
calls in the same area code)
– Toll Call Prefix not required
976
Prevents local calls
!0!976
Prevents calls to area codes with “0” as the second
digit, such as 203
Prevents calls to area codes with “1” as the second
!1!976
digit, such as 212
International Long Distance. To prevent international calls, enter the
international prefix numbers, 011.
Programming
To create a list of Disallowed Phone Numbers:
1.
Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 4 ] [ 0 ] [ 4 ].
2.
At the List No: prompt, identify the list to be set up (1–4). For example, to
select list 1, press [ 1 ].
3.
At the Entry: prompt, select a list entry (01–10).
4.
At the Data ------------- prompt, enter the first telephone number.
5.
To save the telephone number in memory, you must press [ Enter ].
6.
At this point:
■
■
■
■
7.
To enter other phone numbers in this list, press [ Next Item ] and repeat
Steps 4 and 5.
To change the phone number you just entered, press [ Remove ], and
repeat Steps 4 and 5.
To delete the phone number you just entered, press [ Remove ].
To create another list, press [ Next Procedure ] [ Prev Procedure ] and go to
Step 2.
Select another procedure using [ Next Procedure ] or [ Prev Procedure ] or exit
programming mode.
Disallowed Phone Number Lists (#404)
5-49
Display
Description
MLS-34D, MLS-18D, and MLS-12D system phones have a 2-line, 16-character
(per line) display area on the top-right corner, for calling and programming
feedback. Specifically, the display shows:
■
Current date (excluding year), day, and time when the phone is idle
■
Number dialed when making calls
■
Duration of calls
■
Number of the extension calling when receiving an intercom call or
transferred call
■
Number of an extension returning a transferred call when no one answers at
the destination extension
■
Caller ID number (or name) of calling party, if applicable
■
Programming messages and prompts when in programming mode
■
“AA,” “VMS,” or “DXD” when a call is being transferred from PARTNER
Attendant, PARTNER MAIL, or the Direct Extension Dial feature,
respectively. “Transfer from AA,” “Transfer from VMS,” or “Transfer from
DXD” if a call is returning to your extension after an unsuccessful transfer by
PARTNER Attendant, PARTNER MAIL, or the Direct Extension Dial feature,
respectively.
■
When you are entering an account code, the account code being entered
■
When you are in Telephone Programming mode, the current line
assignment, feature code, or Speed Dial number (if any) of a button displays
when the button is pressed. “Blank” displays if nothing is programmed.
Considerations
5-50
■
The current date, day, and time is the default display.
■
The call timer records the time a user is active on a call. It begins when the
handset is lifted off-hook and ends when either the handset is placed back
in the cradle or the call is placed on hold. (This is not the call duration
reported to SMDR. SMDR records the total time a user is off-hook—
including the time a call is placed on hold. For more information, refer to
“Call Reporting Devices (SMDR)” in Chapter 4.)
■
The call timer replaces the current time of day display on MLS-34D and
MLS-12D phones. The MLS-18D displays the call timer in addition to the
default display.
■
Most messages (other than the default display) display for approximately 15
seconds.
■
Marked System Speed Dial numbers do not display when they are dialed.
Display
■
The display contrast on the MLS-18D system phone can be adjusted by
pressing [ ✳ ] and then using the “up” volume control button to increase the
brightness or the “down” volume control button to decrease the brightness.
Adjust the contrast while the phone is idle and the handset is in the cradle.
(Volume level bars appear in the display on the MLS-18D when the volume
or display contrast is adjusted.)
Display
5-51
Display Language (#303)
Description
This System Programming procedure identifies the language display messages
will appear in, if the extension has an MLS-34D, MLS-18D, or MLS-12D phone.
The language is set for each extension, so phones in the same system can
display different languages.
Considerations
If SMDR is used, the call report header will be printed in the language specified
for extension 10.
Valid Entries
1 = English ✔
2 = Spanish
3 = French
Programming
To change the Display Language setting for an extension:
1.
Press [ Feature ] [ 0 ] [ 0 ] [ System Program] [ System Program] [ # ][ 3 ] [ 0 ] [ 3 ]. The
display reads:
Language
Extension:
5-52
2.
Enter the number of the extension to be programmed. For example, to
program extension 11, press [ 1 ] [ 1 ]. The current display language
displays.
3.
To change the display language, press [ Next Data ] until the appropriate value
displays—see “Valid Entries” above.
4.
To change the display language for another extension, press [ Next Item ] or
[ Prev Item ] until the extension number shows on the display. Then repeat
Step 3.
5.
Select another procedure or exit programming mode.
Display Language (#303)
Distinctive Ring (#308)
Description
This System Programming procedure determines whether calls should ring at a
standard device using the system’s distinctive ringing patterns—different
patterns for outside, intercom, and transferred calls—or whether all calls should
ring like outside calls.
Considerations
■
Use this procedure if a standard device such as a modem or answering
machine does not pick up intercom or transferred calls.
■
The system does not pass distinctive ringing patterns generated by a PBX
or central office through to extensions (regardless of the setting for this
procedure).
■
If distinctive ring is set to “Not Active” for an extension where both a system
phone and a standard device are installed, the system phone continues to
use distinctive ringing, but all calls ring at the standard device using a
single ring burst.
Valid Entries
1 = Active (outside calls are single ring burst) ✔
2 = Not Active (outside, intercom, and transferred calls are single ring burst)
Programming
To change the Distinctive Ring setting:
1.
Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 3 ] [ 0 ] [ 8 ].
2.
At the Extension: prompt, enter the number of the extension to be
programmed. For example, to program extension 42, press [ 4 ] [ 2 ].
3.
To activate or deactivate Distinctive Ring for the extension, press [ Next Data ]
until the appropriate value displays—see “Valid Entries” above.
4.
To program another extension, press [ Next Item ] or [ Prev Item ] until the correct
extension number shows on the display. Then repeat Step 3.
5.
Select another procedure or exit programming mode.
Distinctive Ring (#308)
5-53
Do Not Disturb (F01)
Description
This feature lets a system phone user press a programmed button to prevent
incoming calls for the extension from audibly alerting (lights still flash); but
transferred calls that were not answered and are returning to the extension
where Do Not Disturb is active will still ring. When Do Not Disturb is on, outside
callers hear ringing while inside callers hear a busy signal. This feature is
recommended only if someone else answers outside calls for your extension
when you do not answer them.
Related Features
■
If VMS Cover and Do Not Disturb are active, intercom and transferred calls
for the extension go directly to PARTNER MAIL.
■
Caller ID information for incoming calls only displays when a call is audibly
alerting at an extension. This means that extensions with Do Not Disturb
activated or extensions that have lines assigned with “No Ring” will not
receive Caller ID information, unless the call is answered.
Considerations
■
This feature requires a button with lights. When the Do Not Disturb feature is
on, the light is also on, indicating that the phone will not ring.
■
Use this feature when you do not want the PARTNER Attendant or PARTNER
MAIL to transfer calls to you.
■
Use this feature if you are assigned to a Hunt Group and leave your desk, so
calls to the Hunt Group will skip your extension and ring immediately at the
next available extension in the group.
■
To avoid missing calls when this feature is not needed, turn it off.
■
If Do Not Disturb is active at a doorphone alert extension, the person at the
doorphone will hear signaling, but the alert extension will not be signaled.
Programming
To program the Do Not Disturb feature code on a button with lights:
1.
Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ Central Tel Program].
2.
Enter the number of the extension to be programmed with this feature.
3.
Press a programmable button with lights.
4.
Press [ Feature ] [ 0 ] [ 1 ].
5.
Program another button for this extension or exit programming mode.
Using
Press the programmed button to turn Do Not Disturb on; press it again to turn it
off. Use the button like a switch—when the light is on, Do Not Disturb is on.
5-54
Do Not Disturb (F01)
Doorphone Alert Extensions (#606)
Description
This System Programming procedure identifies up to 48 extensions to ring when
a doorphone button is pressed. When a person uses the doorphone, it rings all
alert extensions at the same time. If the alert extension is a system phone, the
call rings with a unique ding-dong sound to distinguish it from other calls.
Additionally, if you have two doorphones, they will ring with different tones so
you can distinguish between them.
Related Features
■
Use Doorphone Extensions (#604 and #605) to identify the extensions to
which doorphones are connected.
■
If DO Not Disturb is active at a doorphone alert extension, the person at the
doorphone will hear signaling, but the alert extension will not be signaled.
Valid Entries
1 = Not an Alert Extension ✔
2 = Doorphone 1 Alert Extension
3 = Doorphone 2 Alert Extension
4 = Doorphones 1 and 2 Alert Extension
Programming
To identify doorphone alert extensions:
1.
Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ][ # ] [ 6 ] [ 0 ][ 6 ]. The
display reads:
DoorPhneAlert
Extension:
2.
Enter the first alert extension number (10–57). For example, to identify
extension 10, press [ 1 ] [ 0 ].
3.
To change the alert status, press [ Next Data ] until the appropriate value
displays—see “Valid Entries” above.
4.
To identify another alert extension, press [ Next Item ] or [ Prev Item ] until the
extension number shows on the display. Then repeat Step 3.
5.
Select another procedure or exit programming mode.
Doorphone Alert Extensions (#606)
5-55
Doorphone Extensions (#604 and #605)
Description
These System Programming procedures identify extensions to which
doorphones are connected. A doorphone is usually placed near an entrance, to
screen visitors. You can connect up to two doorphones to the system—use
Doorphone 1 Extension (#604) to identify the extension to which the first
doorphone is connected and Doorphone 2 Extension (#605) to identify the
extension to which the second doorphone is connected.
Related Features
■
Use Doorphone Alert Extensions (#606) to identify the extensions that will
ring when the doorphone button is pressed. Each doorphone can ring any
number of alert extensions.
■
To prevent outside calls from being made or received on the doorphone,
use Line Assignment (#301) to remove all outside lines from the doorphone
extension. (Automatic Line Selection for the doorphone extension will be
automatically set to “intercom first.”)
Considerations
■
An extension cannot be used for a doorphone and a hotline at the same
time. However, hotlines and doorphones can have the same alert
extensions.
■
You cannot assign doorphones to extensions 10, 11, 16, 17, 22, 23, 28, 29,
34, 35, 40, 41, 46, 47, 52, and 53.
■
You cannot bridge two doorphones together.
Valid Entries
Extensions 12–15, 18–21, 24–27, 30–33, 36–39, 42–45, 48–51, 54–57
None assigned ✔
Programming
To program a doorphone extension:
1.
Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 6 ] [ 0 ] [ 4 ] for
doorphone 1 (or [ # ] [ 6 ] [ 0 ] [ 5 ] for doorphone 2). The display reads:
Door Phone 1
Data --
2.
Enter the doorphone extension number. For example, to identify extension 20
as a doorphone extension, press [ 2 ] [ 0 ]. The display reads:
Door Phone 1
Data 20
3.
5-56
Select another procedure or exit programming mode.
Doorphone Extensions (#604 and #605)
Emergency Phone Number List (#406)
Description
This System Programming procedure creates a list of up to 10 telephone
numbers that all users can dial regardless of dialing restrictions, provided they
have access to an outside line. Typical list entries include fire, police, and other
emergency services numbers.
Related Features
■
If an extension is programmed for Forced Account Code Entry (#307), the
extension will be required to enter an account code before being able to dial
a number in the Emergency Phone Number List.
■
The entries you must make to permit or restrict toll calls differ depending on
the setting for Toll Call Prefix (#402). This setting tells the system whether
a “0” (for operator-assisted calls) or “1” (for direct-dial calls) is required
when you make toll calls.
Considerations
■
Each telephone number can include up to 12 digits.
■
When programming emergency numbers and/or making test calls to
emergency numbers, you should 1) remain on the line and briefly explain to
the dispatcher the reason for the call before hanging up and 2) perform
such activities in the off-peak hours, such as early morning or late evening.
Valid Entries
Digits 0–9
Examples
The examples below show how you would enter telephone numbers for the
Emergency Phone Number List in Step 3 of “Programming.”
■
911. To allow 911 calls from any extension that has an outside line, create
the following entry for the Emergency List:
911
■
Overriding Numbers on a Disallowed List. You can use Emergency List
entries to override numbers that would otherwise be disallowed. For
example, if you have created Disallowed List entries to prevent toll calls to
area code 201, but you wish to allow calls to a specific number in that area
code (such as the number of a manager who is on call after hours), put the
number in the Emergency List:
– Toll Call Prefix required
12015556666 and 02015556666
– Toll Call Prefix not required
2015556666
Emergency Phone Number List (#406)
5-57
Programming
To create an Emergency Phone Number List:
1.
Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 4 ] [ 0 ] [ 6 ]. The
display reads:
EmergencyList
Entry:
2.
Select a list entry (01–10). For example, to select entry 03, press [ 0 ] [ 3 ]. The
display reads:
EmergencyList 03
Data ------------
3.
Enter the telephone number.
4.
To save the telephone number in memory, you must press [ Enter ].
5.
At this point:
6.
5-58
■
To enter other phone numbers, press [ Next Item ] to select a different list
entry and repeat Steps 3 and 4.
■
To change the phone number you just entered, press [ Remove ] and
enter the correct phone number, then press [ Enter ].
■
To delete the phone number you just entered, press [ Remove ].
Select another procedure or exit programming mode.
Emergency Phone Number List (#406)
Exclusive Hold (F02)
Description
This feature prevents other extensions from picking up outside calls placed on
hold at a specific extension.
Related Features
■
Use the fixed Hold button to put calls on regular hold (any extension can
pick up the held call).
■
Placing a call on Exclusive Hold prevents other users from accessing
Caller ID information on the held call at that extension.
Considerations
■
This feature is available only on system phones.
Programming
You can program the Exclusive Hold feature code on an Auto Dial button to
access the feature with one touch. To program the button:
1.
Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ Central Tel Program].
2.
Enter the extension number to be programmed with this feature.
3.
Press a programmable button.
4.
Press [ Feature ] [ 0 ] [ 2 ].
5.
Program another button for this extension or press [ Feature ] [ 0 ] [ 0 ] to exit
programming mode.
Using
While active on an outside call:
1.
Press the programmed button or press [ Feature ] [ 0 ] [ 2 ] to put the call on
Exclusive Hold.
The light next to the line button flutters green. At all other extensions the
line appears busy (steady red).
2.
To retrieve the call, press the line button on which the call is held and lift the
handset or press [ Spkr ].
You can only pick up a call on Exclusive Hold at the extension on which it
was put on Exclusive Hold.
Exclusive Hold (F02)
5-59
Fax Machine Extensions (#601)
Description
This System Programming procedure identifies extensions to which fax
machines are connected.
Related Features
■
If you want to monitor fax machine status and make one-touch transfers to
the fax machine, see Auto Dialing to program a Fax Management button
and “Fax Management” in Chapter 4 to use the button.
■
To prevent other extensions from interrupting a fax call, program the fax
extension for Automatic Extension Privacy (#304).
Considerations
If a fax call comes in on a line covered by PARTNER MAIL, the Automated
Attendant service of PARTNER MAIL may be programmed to automatically
transfer the call to a fax extension or to the extension Hunt Group for the fax
machines (if you have multiple fax machines).
Valid Entries
1 = Assigned
2 = Not Assigned ✔
Programming
To identify a Fax Machine Extension:
5-60
1.
Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 6 ] [ 0 ] [ 1 ].
2.
At the Extension: prompt, enter the extension to which the fax machine is
connected. For example, to select extension 30, press [ 3 ] [ 0 ].
3.
To assign or unassign the extension, press [ Next Data ] until the appropriate
value displays.
4.
To identify another extension, press [ Next Item ] or [ Prev Item ] until the extension
number shows on the display. Then repeat Step 3.
5.
Select another procedure or exit programming mode.
Fax Machine Extensions (#601)
Forced Account Code Entry (#307)
Description
This System Programming procedure identifies specific extensions at which
users must enter an account code prior to making outside calls. The account
code can be used to charge telephone calls to a department or client; it prints
on call reports if you are using SMDR.
Related Features
■
Account Code Entry provides instructions for entering forced account
codes.
■
Account codes can be entered manually or using System Speed Dial
Numbers, Personal Speed Dial Numbers, and Auto Dialing (but not
Marked System Speed Dial numbers).
■
Automatic Line Selection for an extension programmed with this feature
will not work; the user must manually select a line after entering the account
code.
Considerations
■
Extensions programmed with this feature will be restricted from dialing
outside phone numbers on all lines at the extension—including nubers in
the Emergency Phone Number List—until an account code is entered.
■
If a password is programmed for the system, users must enter it before
entering the account code.
■
Forced account codes are not required to answer incoming calls at the
extensions programmed with this feature; however, account codes can be
entered for incoming calls and will appear on call reports.
■
This feature cannot be used on standard phones.
Valid Entries
1 = Assigned
2 = Not Assigned ✔
Programming
To program an extension for Forced Account Code Entry:
1.
Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 3 ] [ 0 ] [ 7 ].
2.
At the Extension: prompt, enter the number of the extension to be
programmed. For example, to program extension 15, press [ 1 ] [ 5 ].
3.
To assign or unassign Forced Account Code Entry, press
[ Next Data ] until the appropriate value displays.
4.
To program another extension, press [ Next Item ] or [ Prev Item ] until the extension
number shows on the display. Then repeat Step 3.
5.
Select another procedure or exit programming mode.
Forced Account Code Entry (#307)
5-61
Group Call Distribution (#206)
Description
This System Programming procedure assigns outside lines to Hunt Groups.
Doing so allows outside calls to be distributed directly into a Hunt Group instead
of being answered and transferred by the receptionist. You can assign lines to
Hunt Groups 1–7. (Hunt Group 7 is used exclusively for PARTNER MAIL.)
Related Features
■
Use Hunt Group Extensions (#505) to assign extensions to Hunt Groups.
■
If you assign lines to Hunt Group 7 for PARTNER MAIL Automated Attendant
service, you may want to adjust when the lines should ring in the group.
See VMS Hunt Delay (#506) and VMS Hunt Schedule (#507) for more
information.
Considerations
■
Each of the 24 outside lines can be assigned to only one Hunt Group.
■
If you are using PARTNER MAIL, you have two line hunting options: if you
want Automated Attendant service for some or all lines, then “Assign”
(option 1) those lines to Hunt Group 7; if you want calls to route directly to
the voice mailbox of a specific user after 4 rings, use “VMS Line Cover”
(option 3). For more information on PARTNER MAIL options, refer to the
documentation shipped with the PARTNER MAIL system.
Examples
Here are some useful applications for Group Call Distribution:
■
Place the extensions of employees who work in a department in a Hunt
Group and assign one or more outside lines to the group. Doing so lets
outside callers ring the group directly without having to be transferred by the
receptionist. For example, a mail-order company assigns the extensions of
its sales representatives to a Hunt Group and assigns a line to the group.
The company then publishes the number as its customer service number,
so that a caller can reach a sales representative directly to place an order.
■
If you install PARTNER MAIL, assign the system extensions connecting
PARTNER MAIL to Hunt Group 7. Then, assign outside lines to Hunt Group
7 for Automated Attendant service. Callers will hear a greeting and will be
prompted to enter digits to transfer to a specific extension without operator
assistance.
Additionally, if you have PARTNER MAIL and multiple fax machines, you
can assign the fax machines to a Hunt Group. Then, when a fax call
comes in on a line covered by PARTNER MAIL’s Automated Attendant
service, PARTNER MAIL will recognize that it is a fax call and
automatically transfer it to the first available fax machine in the group.
5-62
Group Call Distribution (#206)
Valid Entries
1 = Assigned (for hunting to groups 1–6, or to group 7 for PARTNER MAIL
Automated Attendant service)
2 = Not Assigned ✔
3 = VMS Line Cover (available only for Hunt Group 7)
Programming
1.
Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 2 ] [ 0 ] [ 6 ].
2.
At the Group: prompt, enter a group number (1–6; 7 for PARTNER MAIL). For
example, to select group 1, press [ 1 ].
3.
At the Line: prompt, enter the line to be programmed. For example, to select
line 1, press [ 0 ] [ 1 ].
4.
To assign or remove a line for groups 1–6, or to assign or remove a line or use
VMS Line Cover for group 7, press [ Next Data ] until the appropriate value
displays—see “Valid Entries” above.
5.
At this point:
6.
■
To program another line, press [ Next Item ] or [ Prev Item ] until the line
number shows on the display. Then repeat Step 4.
■
To program another group, press [ Next Procedure ] [ Prev Procedure ], enter a
new group number, and repeat Steps 3 and 4.
Select another procedure or exit programming mode.
Group Call Distribution (#206)
5-63
Group Calling—Ring/Page (I7G/I*7G)
Description
This feature lets users simultaneously ring, page, or transfer calls to all the
extensions in any one of four Calling Groups (G is a Calling Group number from
1–4). When paging, the caller hears a beep and begins speaking; the caller’s
voice is then heard on the speakers of all idle system phones in the selected
Calling Group. The first extension to answer the call (by picking up the handset
or pressing [ Spkr ], or by pressing [ Mic ] to answer a page) is connected to the
caller.
Related Features
Use Calling Group Extensions (#502) to assign extensions to a Calling Group.
Considerations
■
Extensions can be in more than one Calling Group.
■
Exclude extensions with PARTNER Attendants, PARTNER MAIL, fax
machines, hotline phones, or doorphones from Calling Groups.
■
Calls can be transferred to a Calling Group manually or using a button
programmed to ring the Calling Group.
■
If some extensions in a Calling Group have standard or MLC-6 phones,
those extensions are not signaled at all for voice-paged calls to the group.
■
If a user leaves the microphone on for hands-free answer on intercom
(HFAI), the microphone is turned off when that phone receives a group
page; the user must lift the handset or press [ Mic ] to answer the page.
Examples
Here are some useful applications for this feature:
■
Group page employees for general announcements; this feature is an
inexpensive alternative to a paging system. (Remember to install
MLS-model system phones, which have built-in speakers, where you want
employees to hear announcements.)
■
Put the extensions of people with similar responsibilities in a Calling Group,
so when a caller needs to talk with anyone in the group, the receptionist can
transfer the call to the group instead of making separate intercom calls.
For example, a car dealership puts all extensions for the sales staff into
Calling Group 1. To let a prospective customer talk to any salesperson,
the receptionist simply transfers the call to the group by dialing the
Calling Group dial code for that group ([ Intercom ] [ 7 ] [ 1 ]). All the phones
in the group ring, and the customer is connected to the first salesperson
to answer. (Alternatively, the receptionist can page the group through
the speakers of their system phones by dialing [ Intercom ] [ ✳ ] [ 7 ] [ 1 ].)
5-64
Group Calling—Ring/Page (I7G/I*7G)
Programming
You can program the Group Calling feature code and a group number on an
Auto Dial button to ring or page a Calling Group or to transfer a call to a Calling
Group with one touch. To program the button:
1.
Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ Central Tel Program].
2.
Enter the number of the extension to be programmed with this feature.
3.
Press a programmable button.
4.
If you want calls to ring the group, press left [ Intercom ] [ 7 ].
If you want calls to page the group, press left [ Intercom ] [ ✳ ] [ 7 ]. (Note that
buttons programmed for paging a Calling Group cannot be used for
transferring a call to that Calling Group.)
5.
Dial a Calling Group number (1–4).
6.
Program another button for this extension or exit programming mode.
Using
System Phone
To use when programmed on a button:
To ring or page the Calling Group, press the programmed button first, then lift
the handset.
If you ring the group, all available extensions in the Calling Group ring.
If you page the group, your voice is heard through the speakers at all system
phones that are not busy in the Calling Group. If someone answers the page,
you will be connected to that person and the rest of the Calling Group will no
longer hear the page.
To transter a call to the Calling Group, while on a call, press the programmed
button. (You must use a button programmed for ringing a Calling Group to
transfer a call.) You can hang up or stay on the line to announce the call.
All available extensions in the Calling Group ring.
To ring or page a Calling Group manually:
1.
Lift the handset and press [ Intercom ].
You hear the intercom dial tone.
2.
To make a ringing call, dial [ 7 ] and a group number (1–4).
All available extensions in the Calling Group ring.
To make a paging call, dial [ ✳ ] [ 7 ] and a group number (1–4). After the
beep, start talking.
Your voice is heard through the speakers at all system phones that are not
busy in the Calling Group. If someone answers the page, you will be
connected to that person and the rest of the Calling Group will no longer
hear the page.
Group Calling—Ring/Page (I7G/I*7G)
5-65
To transfer a call to a Calling Group manually:
1.
While on a call, press [ Transfer ].
2.
Dial [ 7 ] and a group number (1–4). You can hang up or stay on the line to
announce the call.
All available extensions in the Calling Group ring.
Standard Phone
To ring or page a Calling Group:
1.
Lift the handset.
You hear the intercom dial tone.
2.
To make a ringing call, dial [ 7 ] and a group number (1–4).
All available extensions in the Calling Group ring.
To make a paging call, dial [ ✳ ] [ 7 ] and a group number (1–4). After the
beep, start talking.
Your voice is heard through the speakers at all system phones that are not
busy in the Calling Group. If someone answers the page, you will be
connected to that person and the rest of the Calling Group will no longer
hear the page.
To transfer a call to a Calling Group:
5-66
1.
While on a call, press the switchhook down once rapidly.
You hear the intercom dial tone.
2.
Dial [ 7 ] and a group number (1–4). You can hang up or stay on the line to
announce the call.
All available extensions in the Calling Group ring.
Group Calling—Ring/Page (I7G/I*7G)
Group Hunting—Ring/Voice Signal
(I77G/I*77G)
Description
This feature lets you distribute call volume among extensions in a group, to
offload call activity from a single user. When an intercom or transferred call is
placed to a Hunt Group (where G is a Hunt Group number from 1–7), the system
rings or voice signals the first available (non-busy) extension in the group,
passing over busy extensions (or those with Do Not Disturb active) in a circular
hunt. If a ringing call is not answered within three rings, it moves to the next
available extension, and so on, until the call is answered. For a voice-signaled
call, only the first available extension is signaled; if that extension does not
answer, the call does not keep hunting. After an extension receives a Hunt
Group call, the next call to the Hunt Group will not ring or voice signal that
extension first unless all the other extensions in the group are busy or do not
answer.
The system supports up to seven Hunt Groups; however, Hunt Group 7 is used
exclusively for PARTNER MAIL. For more information, refer to “PARTNER MAIL”
in Chapter 4.
Related Features
■
Use Hunt Group Extensions (#505) to assign extensions to a Hunt Group.
■
Set Transfer Return Rings (#105) to four or greater, to ensure that calls will
continue hunting to other group extensions if the call is not answered.
■
Use Do Not Disturb if you are assigned to a Hunt Group and leave your
desk, so that a call to your extension moves directly to the next available
extension in the group.
■
Use Group Call Distribution (#206) to assign outside lines to a Hunt Group.
Doing so allows outside calls to route directly into that Hunt Group instead of
being transferred by the receptionist.
Considerations
■
Extensions can be in more than one Hunt Group.
■
Outside calls can be answered and transferred to a Hunt Group. PARTNER
MAIL, PARTNER Attendant, and the Direct Extension Dial feature can also
transfer calls to a Hunt Group.
■
Calls cannot be transferred to a Hunt Group if all extensions in that group
are busy.
■
If you have PARTNER MAIL, you can program Hunt Group 7 ([ Intercom ] [ 7 ]
[ 7 ] [ 7 ]) on a button to retrieve PARTNER MAIL messages with one touch.
Group Hunting—Ring/Voice Signal (I77G/I*77G)
5-67
Examples
Here are some useful applications for a Hunt Group:
■
Place the extensions of employees who work in a department sharing calls,
such as a customer service group, in a Hunt Group so that when a call
comes in to the receptionist it may be transferred to the next available
extension. This alleviates the problem of one employee receiving most of
the calls.
■
Place the extensions of employees who work in a department in a Hunt
Group and assign one or more outside lines to the group. Doing so lets
outside callers ring the group directly without having to be transferred by the
receptionist. For example, a mail-order company assigns the extensions of
its sales representatives to a Hunt Group and assigns a line to the group.
The company then publishes the number as its customer service number,
so that a caller can reach a sales representative directly to place an order.
Programming
You can program the Group Hunting feature code and a group number on an
Auto Dial button to ring or voice signal a Hunt Group with one touch. To
program the button:
1.
Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ Central Tel Program].
2.
Enter the number of the extension to be programmed with this feature.
3.
Press a programmable button.
4.
To ring the next available extension in the Hunt Group, press left [ Intercom ] [ 7 ]
[ 7 ].
5.
To voice signal the next available extension in the Hunt Group, press left
[ Intercom ] [ ✳ ] [ 7 ] [ 7 ].
Dial a Hunt Group number (1–7 for ringing calls; 1–6 for signaling calls).
6.
Program another button for this extension or exit programming mode.
Using
System Phone
To use when programmed on a button:
To ring or voice signal an extension in the Hunt Group, simply lift the handset
and press the programmed button.
To transfer a call to an extension in the Hunt Group, while on a call, press the
programmed button.
5-68
Group Hunting—Ring/Voice Signal (I77G/I*77G)
To ring or signal a Hunt Group manually:
1.
Lift the handset and press [ Intercom ].
You hear the intercom dial tone.
2.
To make a ringing call, dial [ 7 ] [ 7 ] and a group number (1–7).
The next available extension in the Hunt Group rings. If no one answers
within three rings, the call hunts to the next available extension.
To make a voice-signaled call, dial [ ✳ ] [ 7 ] [ 7 ] and a group number (1–6).
After the beep, start talking.
Your voice is heard through the speaker of the first available system phone
that is not busy. If no one answers, the call does not keep hunting.
To transfer a call to a Hunt Group manually:
1.
While on a call, press [ Transfer ].
2.
Dial [ 7 ] [ 7 ] and a group number (1–7).
The next available extension in the Hunt Group rings. If no one answers
within three rings, the call hunts to the next available extension. However,
if Transfer Return Rings is programmed for less than four rings, the call
returns to the extension that transferred the call, or to that extension’s
transfer return extension.
Standard Phone
To ring or voice signal a Hunt Group:
1.
Lift the handset.
You hear the intercom dial tone.
2.
To make a ringing call, dial [ 7 ] [ 7 ] and a group number (1–7).
The next available extension in the Hunt Group rings. If no one answers
within three rings, the call hunts to the next available extension.
To make a voice-signaled call, dial [ ✳ ] [ 7 ] [ 7 ] and a group number (1–6).
After the beep, start talking.
Your voice is heard through the speaker of the first available system phone
that is not busy. If no one answers, the call does not keep hunting.
To transfer a call to a Hunt Group:
1.
While on a call, press the switchhook down once rapidly.
You hear the intercom dial tone.
2.
Dial [ 7 ] [ 7 ] and a group number (1–7).
The next available extension in the Hunt Group rings. If no one answers
within three rings, the call hunts to the next available extension. However,
if Transfer Return Rings is programmed for less than four rings, the call
returns to the extension that transferred the call, or to that extension’s
transfer return extension.
Group Hunting—Ring/Voice Signal (I77G/I*77G)
5-69
Group Pickup (I66G)
Description
This feature allows users at any extension in the system to answer any outside,
intercom, or transferred call ringing at an extension in a Pickup Group (where G
is a Pickup Group number from 1–4). In other words, when a call rings at an
extension that is in a Pickup Group, users at any extension in the system can
pick up (answer) the call, without knowing which extension or line is ringing and
without being in the same Pickup Group. The system can have up to four
Pickup Groups.
Related Features
Use Pickup Group Extensions (#501) to assign extensions to Pickup Groups.
Considerations
Extensions can be in more than one Pickup Group.
Example
Here are some useful applications for the Pickup Group feature:
■
Put all system extensions in a Pickup Group (except the boss’s private
extension), so anyone on the system can answer a ringing line (except the
boss’s).
■
Put the extensions of people who work near each other and who can hear
each other’s phones ring, but who don’t have each other’s lines on their
phones, in a Pickup Group.
For example, a group of typists work in a large room separated by
cubicles, and all their extensions are in Pickup Group 1. When a typist
leaves the room and the typist’s phone rings, anyone else in the system
who can hear the line ring can pick it up, simply by dialing the Pickup
Group dial code for that group ([ Intercom ] [ 6 ] [ 6 ] [ 1 ]).
Programming
You can program the Group Pickup feature code and a group number on an
Auto Dial button to pick up calls in a Pickup Group with one touch. To program
the button:
5-70
1.
Press [ Feature ] [ 0 ] [ 0 ] [ System Program] [ System Program] [
2.
Enter the number of the extension to be programmed with this feature.
3.
Press a programmable button.
4.
Press left [ Intercom ] [ 6 ] [ 6 ].
5.
Dial a Pickup Group number (1–4).
6.
Program another button for this extension or exit programming mode.
Group Pickup (I66G)
Central Tel Program].
Using
System Phone
To use when programmed on a button, press the programmed button.
To use manually:
1.
Lift the handset and press [ Intercom ].
You hear intercom dial tone.
2.
Dial [ 6 ] [ 6 ] and a group number (1–4) to pick up a call ringing at any extension
in the group.
Standard Phone
1.
Lift the handset.
You hear intercom dial tone.
2.
Dial [ 6 ] [ 6 ] and a group number (1–4) to pick up a call ringing at any extension
in the group.
Group Pickup (I66G)
5-71
Hold
Description
This section explains how to place and retrieve calls on hold, either using the
[ Hold ] button on a system phone or the switchhook on a standard phone. (Users
can make and receive other calls on another line while a call is on hold.)
Related Features
System phone users can use Exclusive Hold to put calls on hold that can be
retrieved only from their own extension. (Placing a call on Exclusive Hold also
prevents other users from accessing Caller ID information for the held call.)
Considerations
■
If a call is left on hold for longer than one minute, the extension at which the
call is held generates a short Hold Reminder Tone. This tone sounds once
every minute until the held call is retrieved, or until the caller hangs up.
■
Only one party on an intercom call can put the call on hold. If both parties
try to put the call on hold, the call will be disconnected.
■
If you are using the system behind a PBX or Centrex system, the PBX or
Centrex system may include a call hold feature that lets you place a call on
hold and place another call on the same line. For more information, see the
documentation for your PBX or Centrex system. (When your Centrex or PBX
documentation tells you to use a switchhook flash, use the Recall feature
instead.)
Using
System Phone
To put a call on hold, press [ Hold ].
The light next to the line button winks green.
To retrieve a call that you put on hold:
1.
Press the line button on which the call is held.
2.
If the handset is in the cradle, lift it up or press [ Spkr ].
You are reconnected with the held call. The light next to the line button
changes from winking or fluttering to steady green.
To retrieve a call that a person at another extension put on hold, press the line
button next to the winking red light (or dial [ Intercom ] [ 6 ] [ 8 ] and two-digit line
number).
5-72
Hold
Standard Phone
To put a call on hold, press the switchhook down once rapidly.
You hear intercom dial tone. The call is on hold. (Do not hang up the handset
while the call is on hold. If you hang up the handset, the phone will ring.
Answering will reconnect you with the held call.)
To retrieve a call that you put on hold:
1.
Hang up.
The call “rings back.”
2.
Lift the handset.
You are reconnected with the held call.
To retrieve a call that a person at another extension put on hold:
1.
Lift the handset.
2.
At intercom dial tone, dial [ 6 ] [ 8 ] and the two-digit line number.
Hold
5-73
Hold Disconnect Time (#203)
Description
This System Programming procedure lets you change the hold disconnect time
for an outside line. When a caller on hold hangs up, the local telephone
company may send a special signal to the system to free the line. There are two
possible signals: a long signal (450 milliseconds) used by most telephone
companies, or a short signal (50 milliseconds) used by a few telephone
companies. The length of the signal is called the hold disconnect time. If you
put a call on hold and the caller hangs up, but the call does not disconnect
within a minute after the caller hangs up, use this procedure to change the hold
disconnect time.
Considerations
■
If the telephone company does not send a signal, keep the hold disconnect
time set to “long.” Users will have to disconnect held calls manually by
taking the call off hold and hanging it up.
■
Use this procedure only if abandoned calls do not disconnect.
Valid Entries
1 = Long (450 msec.)
2 = Short (50 msec.)
✔
Programming
To change the Hold Disconnect Time setting:
1.
Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [
display reads:
System Program
] [ # ] [ 2 ] [ 0 ] [ 3 ]. The
HoldDisconnct
Line:
2.
3.
5-74
Enter the first line to be programmed. For example, to program line 2, press
[ 0 ] [ 2 ].
To change the hold disconnect time, press [ Next Data ] until the appropriate
value displays—see “Valid Entries” above.
4.
To program another line, press [ Next Item ] or [ Prev Item ] until the correct line
number shows on the display. Then follow Step 3 to change the hold
disconnect time.
5.
Repeat Step 4 for each line in the system.
6.
Select another procedure or exit programming mode.
Hold Disconnect Time (#203)
Hotline (#603)
Description
This System Programming procedure identifies a hotline extension and its alert
extension. When a user lifts the handset of the hotline telephone, the alert
extension rings. You can set up several hotline and alert extension pairs. The
alert extension can be the same or different for one or more hotline extensions.
We recommend using a standard phone as the hotline phone since this feature
only makes use of the phone’s intercom. The alert extension can be any type of
phone; or it can be the loudspeaker paging system so that the hotline phone
can be used to make announcements over the loudspeaker.
Related Features
■
To prevent outside calls from being made or received on the hotline phone,
use Line Assignment (#301) to remove all outside lines from the hotline
extension.
■
Set Automatic Line Selection for the hotline extension to “intercom only.”
■
Remove hotline extensions from the Night Service Group (#504), Calling
Groups (#502), and Hunt Groups (#505).
Considerations
■
The same extension cannot be assigned as both a hotline and a doorphone.
Assigning a doorphone extension as a hotline extension cancels the
doorphone setting.
■
Do not assign hotline phones to extension 10, 16, 22, 28, 34, 40, 46, or 52
(which are reserved as power failure extensions).
■
The hotline phone can receive transferred calls (but the user at that
extension should not pick up the handset until the phone rings).
Valid Entries
A hotline extension (11–15, 17–21, 23–27, 29–33, 35–39, 41–45, 47–51, 53–57)
An alert extension (10–57, or 70 for the loudspeaker paging system)
No hotline or alert extension assigned ✔
Example
A supermarket installs a hotline phone at its meat counter. When a customer
uses the hotline phone, the butcher’s phone rings. Alternatively, if the
loudspeaker paging system is selected as the hotline destination, a sales clerk
could request a “price check” over the loudspeaker simply by lifting the handset.
Hotline (#603)
5-75
Programming
To identify a Hotline extension and its alert extension:
1.
Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 6 ] [ 0 ] [ 3 ].
2.
At the Extension: prompt, enter the hotline extension number—see “Valid
Entries” on the previous page. For example, to program extension 33 as
the hotline, press [ 3 ] [ 3 ].
3.
At the Data — prompt, enter the alert extension number—see “Valid Entries”
on the previous page. For example, to use extension 32 as the alert
extension, press [ 3 ] [ 2 ]. The display reads:
Hot Line 33
Data 32
4.
To identify another hotline and alert extension pair, press [ Next Item ] or
[ Prev Item ] until the new hotline extension number shows on the display.
Then repeat Step 3.
5.
Repeat Step 4 for each hotline and alert extension pair that you want to
identify.
6.
Select another procedure or exit programming mode.
1.
Lift the handset of the hotline phone.
The designated alert extension rings.
2.
When the call is answered, speak into the handset.
Using
5-76
Hotline (#603)
Hunt Group Extensions (#505)
Description
This System Programming procedure lets you assign any number of extensions
to a Hunt Group. The system supports up to seven Hunt Groups; however, Hunt
Group 7 is used exclusively for PARTNER MAIL. For more information, see
“PARTNER MAIL” in Chapter 4.
Related Features for Hunt Groups 1–6
■
For instructions on ringing or paging extensions in a Hunt Group or
transferring calls to a Hunt Group, see Group Hunting.
■
If a ringing call to the Hunt Group is not answered within three rings, the call
moves to the next available extension in the Hunt Group. If users in the Hunt
Group leave their desks, they can turn on Do Not Disturb at their extensions
so calls hunt immediately to the next available extension.
■
For instructions on making outside calls ring directly in a Hunt Group, see
Group Call Distribution (#206).
Related Features for Hunt Group 7
■
This Hunt Group is the destination of calls to PARTNER MAIL. For more
information, see Group Call Distribution (#206), Automatic VMS Cover
(#310), VMS Hunt Delay (#506), VMS Hunt Schedule (#507), Voice
Mailbox, and VMS Cover.
■
If you assign PARTNER MAIL extensions to Hunt Group 7, you should also
set the Transfer Return Extension (#306) for those extensions to extension
10 (or another extension with a human operator who can assist the caller).
Considerations for Hunt Groups 1–6
Any number of extensions can be assigned to each Hunt Group. In addition,
extensions can be in more than one Hunt Group.
Considerations for Hunt Group 7
This Hunt Group is used exclusively for PARTNER MAIL. Do not assign
non-PARTNER MAIL extensions to this group. PARTNER MAIL requires special
hardware and set up procedures—refer to “PARTNER MAIL” in Chapter 4 and to
the documentation shipped with the PARTNER MAIL system for more
information.
Valid Entries
1 = Assigned to group
2 = Not Assigned to group ✔
Hunt Group Extensions (#505)
5-77
Programming
To assign extensions to a Hunt Group:
1.
Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 5 ] [ 0 ] [ 5 ].
2.
At the Group: prompt, enter a group number (1–7). For example, to select
group 1, press [ 1 ]. The display reads:
Hunt Grp 1
Extension:
3.
Enter the number of the extension to be programmed. For example, to select
extension 31, press [ 3 ] [ 1 ].
4.
To assign or unassign the extension, press [ Next Data ] until the appropriate
value displays—see “Valid Entries” on the previous page.
5.
At this point:
6.
5-78
■
To assign or unassign another extension, press [ Next Item ] or [ Prev Item ]
until the extension number shows on the display. Then repeat Step 4.
■
To program another group, press [ Next Procedure ] [ Prev Procedure ], enter a
new group number, and repeat Steps 3 and 4.
Select another procedure or exit programming mode.
Hunt Group Extensions (#505)
Intercom Dial Tone (#309)
This System Programming procedure determines the type of dial tone that the
system provides at an extension. It may be necessary to change this setting to
“Machine” (outside line dial tone) for an autodialing device, such as a fax or
modem, that has trouble making calls. For example, if you have a modem that
checks for outside line dial tone before dialing, use this procedure to change
from “Regular” to “Machine.”
Considerations
Use this procedure only if an autodiailng device has trouble making calls.
Valid Entries
1 = Regular ✔
2 = Machine (outside line dial tone)
Programming
To change the Intercom Dial Tone setting for an extension:
1.
Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 3 ] [ 0 ] [ 9 ].
2.
At the Extension: prompt, enter the number of the extension to be
programmed. For example, to select extension 22, press [ 2 ] [ 2 ].
3.
To change the Intercom Dial Tone setting, press [ Next Data ] until the
appropriate value displays—see “Valid Entries” above.
4.
To program another extension, press [ Next Item ] or [ Prev Item ] until the extension
number shows on the display. Then repeat Step 3.
5.
Select another procedure or exit programming mode.
Intercom Dial Tone (#309)
5-79
Joining Calls
Description
Joining is adding yourself to a call in progress, the same way you do on a home
telephone by picking up an extension. (This is different from conferencing, in
which the originator “pulls you into” the call.) Up to three system extensions can
join a call on an outside line (for a total of one outside and four inside parties).
Related Features
■
Automatic Extension Privacy (#304) prevents other extensions from
joining calls on a specific extension. This is especially useful for answering
machines, fax machines, modems, and credit card verification terminals,
because trying to join one of these devices could interfere with its operation.
■
Any user can program Privacy onto a button on their phone so that it can be
turned on and off as needed.
■
Caller ID information will display if you join a call; however, you cannot join a
call at any extension that has Privacy activated.
■
If a line is not assigned to a user’s extension, the user can use Direct Line
Pickup—Active Line to join an active call on the line (unless access to the
line is restricted for that extension).
Considerations
■
You cannot put a joined call on hold.
■
You cannot join an intercom call or a conference call at another extension.
How to Join a Call
System Phone
A steady red light at a line button indicates a call is in progress at another
extension.
To join a call:
■
Press the line button on which the call is being conducted and lift the
handset, or
■
Lift the handset and dial [ Intercom ] [ 6 ] [ 8 ] and the two-digit line number.
The red and green lights alternately flash. You are now joined with the call.
You can tell when someone has joined a call of yours when the lights next
to the line button change to alternately flashing red and green.
Standard Phone
5-80
1.
Lift the handset.
You hear intercom dial tone.
2.
Dial [ 6 ] [ 8 ] and the number of the line on which the call is being conducted.
If a system phone joins a call on a standard phone, there is a momentary
“break” in the call on the standard phone.
Joining Calls
Last Number Redial (F05)
Description
This feature redials the last outside number dialed (maximum 20 digits per
phone number). This feature is useful for immediately redialing a busy number.
Related Features
Use Save Number Redial if you want to temporarily save the last number
dialed. The difference between Last Number Redial and Save Number Redial is
that with Save Number Redial you can make other outside calls before redialing
the saved number.
Considerations
■
You cannot redial System Speed Dial numbers with this feature.
■
This feature will redial all digits dialed on the last outside call except
account codes.
Programming
You can program the Last Number Redial feature code on an Auto Dial button to
redial a number with one touch. To program the button:
1.
Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ Central Tel Program].
2.
Enter the number of the extension to be programmed with this feature.
3.
Press a programmable button.
4.
Press [ Feature ] [ 0 ] [ 5 ].
5.
Program another button for this extension or exit programming mode.
Using
System Phone
1.
If you want, lift the handset.
2.
Press the programmed button or dial [ Feature ] [ 0 ] [ 5 ].
Digits being dialed will be displayed on system display phones.
Standard Phone
1.
Lift the handset.
You hear intercom dial tone.
2.
Dial [ # ] [ 0 ] [ 5 ].
Last Number Redial (F05)
5-81
Line Access Restriction (#302)
Description
This System Programming procedure restricts an extension from receiving
and/or making outside calls on specific lines. For example, you may want a
secretary to answer calls on a manager’s line, but not to make any outgoing
calls on the line; in this case you can assign the manager’s line to the
secretary’s extension and restrict it to “In Only.”
Related Features
■
To prevent an extension from using a line, restrict the line even if it is not
assigned to the extension, so it cannot be accessed via Direct Line Pickup.
If an extension’s access to a line is set to “No Access” or “In Only,” the
extension cannot place calls on that line, either by pressing the line button
or by using Direct Line Pickup—ldle Line. Likewise, if the extension’s
access to a line is set to “No Access” or “Out Only,” the extension cannot
receive calls on that line that are ringing at other extensions, either by
pressing the line button or by using Direct Line Pickup—Active Line.
■
When a user has access to an outside line for outgoing calls, dialing
restrictions can be customized for the user’s extension by using Outgoing
Call Restriction (#401) and Disallowed Phone Number Lists (#404).
■
This procedure is the most extreme way to restrict dialing. For example, an
extension with a line set to “In Only” or “No Access” cannot select the line to
dial out—even for numbers on the Emergency Phone Number List (#406).
See “Dialing Restrictions and Permissions” in Chapter 2 for a summary of all
dialing restrictions.
■
Caller ID information does not display for ringing calls on lines programmed
for “Out Only” or for “No Access.”
Considerations
If a line is assigned to a phone, but is restricted to “No Access,” the line button
lights show calling activity; but the line cannot be used to place or receive calls.
Valid Entries
1
2
3
4
5-82
= No Restriction (calls permitted on that line) ✔
= Out Only (can only make outside calls, not receive them, on that line)
= In Only (can only receive calls, not make them, on that line)
= No Access (cannot receive or make calls, but can join calls, receive
transferred calls, or pick up calls on hold on that line)
Line Access Restriction (#302)
Programming
To restrict an extension from making calls on a specific line:
1.
Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 3 ] [ 0 ] [ 2 ].
2.
At the Extension: prompt, enter the number of the extension to be
programmed. For example, to program extension 23, press [ 2 ] [ 3 ].
3.
At the Line: prompt, enter the line number to be restricted at this extension.
For example, to restrict line 2, press [ 0 ] [ 2 ]. The current restriction
displays.
4.
To change the line restriction for this extension, press [ Next Data ] until the
appropriate value displays—see “Valid Entries” on the previous page.
5.
At this point:
6.
■
To restrict another line at this extension, press [ Next Item ] or [ Prev Item ]
until the line number shows on the display. Then repeat Step 4.
■
To restrict another extension, press [ Next Procedure ] [ Prev Procedure ] and
begin at Step 2.
Select another procedure or exit programming mode.
Line Access Restriction (#302)
5-83
Line Assignment (#301)
Description
This System Programming procedure assigns the outside lines that are available
at an extension. The default order of line assignment to the buttons on a system
phone is from left to right, starting with the bottom row of line buttons. To put the
lines in a different order, first use this procedure to remove all assigned lines;
then assign lines in the desired order.
Related Features
■
Number of Lines (#104) can be used only during initial system setup to
assign a subset of lines to all extensions. You can then use Line
Assignment to assign additional lines to specific extensions. For example, if
5 lines were assigned to all extensions and there are 8 lines in the system,
use this procedure to assign lines 6, 7, and 8 to other specific extensions.
■
After you finish Line Assignments, use Line Ringing to identify when each
outside line assigned to an extension should start ringing.
■
Use Automatic Line Selection to determine the order in which the system
selects a line for an extension, when the user at that extension lifts the
handset to make a call.
■
Hotline (#603) and Doorphone (#604/#605) extensions should not have
outside lines assigned to them, to prevent calls from being made or
received on them.
■
If you want to prevent a user at an extension from accessing a line, make
sure you restrict the line using Line Access Restriction (#302) even if the
line is not assigned to the extension, so it cannot be accessed by dialing the
Direct Line Pickup code.
Considerations
5-84
■
A line must be assigned only to a button with lights. If a line is assigned to a
button without lights, you will not be able to access that line, nor will you be
able to program anything else on the button.
■
On system phones, assign, only as many lines as that extension can use.
For example, MLS-12D and MLS-12 phones can have up to 10 outside lines;
if you assign 12 lines, the last two lines will be assigned to buttons without
lights, and will not be accessible. In addition, you will not be able to assign
features to those buttons until the line assignments are removed. (The
MLS-6 phone can have up to four outside lines.)
■
You can assign multiple lines to a standard phone (up to 24 lines), but a
single-line phone can only handle one call at a time. To make a call, a user
lifts the handset and dials 9 at intercom dial tone; the system selects the first
available line based on the Automatic Line Selection programmed for the
extension. (Alternatively, the user can use Direct Line Pickup to access a
specific line.)
■
Users must have access to an outside line in order to dial Emergency Phone
List numbers.
Line Assignment (#301)
Valid Entries
1 = Assigned ✔
2 = Not Assigned
3 = Select Button (and then press a line button to assign the line to that button)
Programming
To assign lines to a specific extension:
1.
Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 3 ] [ 0 ] [ 1 ]. The
display reads:
LineAssign
Extension:
2.
Enter the extension number to be programmed (10–57). For example, to
program extension 15, press [ 1 ] [ 5 ].
A red light appears next to each line button that has a line assigned. To
remove all existing line assignments, press [ Remove ] before selecting a
line. After this point, pressing [ Remove ] removes only the specified line.
3.
Enter the line number (01–24) to be assigned. For example, to select line 01,
press [ 0 ] [ 1 ].
4.
At this point:
■
If you want to assign the line to the first available button with lights on
the system phone, press [ Next Data ] until the display reads:
LineAssign 15 L01
1 Assigned-Ext10
■
If you want to remove a line assignment, press [ Next Data ] until the
display reads:
LineAssign 15 L01
2 Not Assigned
■
If you want to assign the line to a specific button, press [ 3 ]. The display
reads:
Line Assign 15 L01
3 Select Button
Then press a line button to assign the line to that button. If you use
option 3 after a line has been assigned, the line moves from the old
button to the new button you select.
5.
6.
At this point:
■
To program another line for this extension, press [ Next Item ] or [ Prev Item ]
until the correct line number shows on the display. Then repeat Step 4.
■
To program another extension, press [ Next Procedure ] [ Prev Procedure ] and
begin at Step 2.
Select another procedure or exit programming mode.
Line Assignment (#301)
5-85
Line Ringing
Description
This Telephone Programming procedure determines how each outside line
assigned to an extension rings. A line can ring immediately, ring with a 20
second delay, or not ring at all. “Delayed Ring” is useful for backup coverage
on shared lines, such as for secretaries who cover each other’s lines. “No Ring”
is useful for all extensions except 10 when a receptionist answers all calls, or for
phones with no regular users, such as in conference rooms.
Related Features
■
To copy the Line Ringing settings (as well as other system settings) to other
extensions, use Copy Settings (#399).
■
Users automatically receive Caller ID information for calls that audibly alert
at the extension. (For lines set to “Immediate Ring,” Caller ID information is
displayed after the first ring; for lines set to “Delayed Ring,” Caller ID
information is displayed as soon as a call begins audibly alerting.)
Considerations
■
Program this feature from extension 10 or 11 only, using Centralized
Telephone Programming. Individual users cannot program this feature.
■
System phone users will see the light patterns for the lines assigned to their
extensions even if Line Ringing is set to “Delayed Ring” or “No Ring.”
■
If an extension is set to “No Ring,” that extension will have to manually select
a ringing line to answer a call.
Valid Entries
Immediate Ring ✔
Delayed Ring
No Ring
Examples
5-86
■
Receptionist Call Routing. If you want calls to be answered by the
receptionist first, set the lines at the receptionist’s extension to “Immediate
Ring” and the lines at the users’ extensions to “No Ring.”
■
Receptionist Backup. If you want all calls on a line to ring directly at users’
extensions—with the receptionist providing backup—set the line at the
users’ extensions to “Immediate Ring.” Then set the line on the
receptionist’s extension to “Delayed Ring.” An incoming call that is not
answered by a user within 20 seconds will also ring at the receptionist’s
extension.
Line Ringing
Programming
To change the way outside lines ring at an extension:
1.
Press [ Feature ] [ 0 ][ [ 0 ] [ System Program ] [ System Program ] [ Central Tel Program].
2.
Enter the number of the extension to be programmed for Line Ringing.
The green lights next to the line buttons on the phone show the current
Line Ringing settings for all lines assigned to the extension. (If a line is not
assigned to a button, the green light next to the line button is off.) The
following ringing options can be shown by the line button lights:
■
Immediate Ring. The green light next to the button is on steady.
■
Delayed Ring. The green light next to the button flashes slowly.
■
No Ring. The green light next to the button flutters quickly.
3.
To change Line Ringing on any line, press the line button until the button light
shows the correct setting (the setting for the currently selected line also
appears on the display).
4.
Continue programming or exit programming mode.
Line Ringing
5-87
Loudspeaker Paging
Description
This feature accesses the loudspeaker paging system, if you have one
connected to the system via the PAGE jack on the processor module.
Related Features
You can specify the loudspeaker paging system as a hotline alert extension so
that the hotline phone can be used to make announcements over the
loudspeaker. For more information, see Hotline (#603).
Programming
You can program the Loudspeaker Paging feature code on an Auto Dial button
to access the loudspeaker with one touch. To program the button:
1.
Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ Central Tel Program].
2.
Enter the number of the extension to be programmed with this feature.
3.
Press a programmable button.
4.
Press left [ Intercom ] [ 7 ] [ 0 ].
5.
Program another button for this extension or exit programming mode.
Using
System Phone
To make an announcement:
1.
Press the programmed button and lift the handset, or lift the handset and
press [ Intercom ] [ 7 ] [ 0 ].
2.
Speak into the handset. (To avoid feedback, do not use the speakerphone.)
Your voice is heard through the loudspeaker system.
If your paging system supports announcements to zoned areas, refer to the
instructions packaged with the device to make zoned announcements.
Standard Phone
To make an announcement:
1.
Lift the handset.
You hear intercom dial tone.
2.
Dial [ 7 ] [ 0 ].
2.
Speak into the handset.
Your voice is heard through the loudspeaker system.
For touch-tone phones only, if your paging system supports announcements to
zoned areas, refer to the instructions packaged with the device to make zoned
announcements.
5-88
Loudspeaker Paging
Making Calls
Description
A user can make a call by dialing an outside phone number or an extension
number. There are also several ways to “speed dial” a number—see “Related
Features” below.
Related Features
■
You can store an outside number, an intercom number, or a feature code on
a telephone button, so users can dial the number with a single touch. To
program and use Auto Dial numbers, see Auto Dialing.
■
You can program outside numbers for the entire system or for a particular
extension, so that a user can dial a number by pressing [ Feature ] (or [ # ] on a
standard phone) plus a two-digit code (20–79 for System Speed Dial
numbers, 80–99 for Personal Speed Dial numbers). For more information,
see System Speed Dial Numbers and Personal Speed Dial Numbers.
■
If a user lifts the handset before pressing a line button, the system
automatically selects the first available outside line or the intercom. (The
order in which the system makes a selection is determined by the
Automatic Line Selection for the extension.)
■
On either a system phone or a standard phone, users can also use Direct
Line Pickup—Idle Line to access a line for making an outside call.
■
If dialing restrictions have been programmed for an extension, the system
may prevent a user at that extension from placing certain calls. For
example, an extension may not be allowed to dial 900 numbers. (Or an
extension may be programmed to take incoming calls only, so that the user
will not be able to dial out at all.) The following features provide dialing
restrictions: Disallowed Phone Number Lists (#404), Line Access
Restriction (#302), and Outgoing Call Restriction (#401).
■
The following features can be used to override dialing restrictions: Allowed
Phone Number Lists (#407), Emergency Phone Number List (#406),
Marked System Speed Dial Numbers, and System Password (#403).
■
Users with system phones can enter account codes to help your company
track both incoming and outgoing telephone calls. For more information,
see Account Code Entry. You can also use Forced Account Code Entry
(#307) to identify extensions that must enter account codes prior to dialing
outside phone numbers (including those on the Emergency List).
■
Users can ring or page any of four Calling Groups. For more information,
see Group Calling—Ring/Page.
■
Users can ring any of the seven Hunt Groups or voice signal Hunt Groups
1–6. For more information, see Group Hunting—Ring/Voice Signal.
Making Calls
5-89
Considerations
■
The following instructions assume that system phones are set (using
Automatic Line Selection) to automatically select outside lines first, and
standard phones are set to select intercom first. This means that when a
user with a system phone lifts the handset, the user will hear outside dial
tone (if an outside line is available); but when a user with a standard phone
lifts the handset, the user will hear intercom dial tone.
■
If you are using an MLC-6 cordless phone, make sure the handset is on
before using the following instructions. Also, the MLC-6 phone has no
speaker, so use the handset to make a call.
How to Make an Outside Call
System Phone
1.
Lift the handset or press [ Spkr ].
The light next to the line button is steady green and you hear outside dial
tone.
2.
Dial the phone number.
On a system display phone, the dialed number appears on the display.
If you are using a PBX or Centrex line, you may also need to use a dial-out code
(usually 9) before you dial a number outside the PBX or Centrex system.
To make an outside call on a specific line:
1.
Press the idle (unlit) line button and lift the handset, or dial [ Intercom ] [ 8 ] plus
the two-digit line number.
2.
Dial the phone number.
To reserve a busy line (steady red light) so your phone beeps when the line
becomes free—this is useful when you share a line, such as a WATS line, with
other people:
1.
Press the busy line button without lifting the handset or pressing [ Spkr ].
2.
When the line is free and your phone beeps, lift the handset and dial the
number. (If more than one person reserves a line, all their phones beep
when the line is free. The first person to pick up the phone after the beep
gets the line, and the other reservations are canceled.)
Standard Phone
1.
Lift the handset.
You hear intercom dial tone.
2.
Dial [ 9 ] to get an outside line.
You hear outside line dial tone.
3.
Dial the phone number.
If you are using a PBX or Centrex line, you may also need to use a dial-out code
(usually 9) before you dial a number outside the PBX or Centrex system.
5-90
Making Calls
To make an outside call on a specific line:
1.
Lift the handset.
You hear intercom dial tone.
2.
Dial [ 8 ] plus the two-digit line number.
2.
Dial the phone number.
How to Make an Intercom Call
An intercom call, or inside call, is a call between two extensions without using an
outside line. There are two ways you can signal the extension you are calling:
by ringing or by voice. If you try to voice signal a standard phone or an MLC-6
cordless phone, the phone will ring instead.
System Phone
You can lift the handset or press [ Spkr ] before dialing:
1.
Press an idle [ Intercom ] button.
You hear intercom dial tone, and the light next to the [ Intercom ] button is
green steady.
2.
To ring the extension, dial the two-digit extension number, or
To voice signal a system phone at the extension, dial [ ✳ ] plus the two-digit
extension number. When you hear a beep, start talking.
Your voice is heard on the other extension’s speaker. If someone is using
the phone at the other extension (or that extension is a standard phone or
MLC-6 phone), it will ring instead.
Standard Phone
1.
Lift the handset.
You hear intercom dial tone.
2.
To ring the extension, dial the two-digit extension number, or
To voice signal a system phone at the extension, dial [ ✳ ] plus the two-digit
extension number. When you hear a beep, start talking.
Your voice is heard on the other extension’s speaker. If someone is using
the phone at the other extension (or that extension is a standard phone or
MLC-6 phone), it will ring instead.
Making Calls
5-91
Manual Signaling (F13)
Description
This feature lets you program a button that can be used to signal a co-worker’s
extension with a beep. It is typically used by a receptionist to alert a user when
the user is busy on another call. In addition to beeping, a Manual Signaling
button can be used to intercom ring or voice signal the user at the destination
extension.
Related Features
You can use the Manual Signaling button instead of dialing the two-digit
extension number required for these features: Call Forwarding/Call
Follow-Me, Message Light On, Message Light Off, and Voice Mailbox.
Considerations
■
System phones are required at both extensions to use this feature.
■
You can have only one button for a destination extension per extension. The
button can be programmed as a Manual Signaling button or as an Auto Dial
button for intercom ringing or voice signaling. The lights next to the button
show calling activity—see “Lights” in Chapter 3 for more information.
■
If you signal an extension that has an Auto Dial or Manual Signaling button
programmed for your extension, the green light next to that button flutters to
identify your extension as the signaling extension.
■
You can signal the destination extension while you are on an outside call.
(This does not initiate a one-touch transfer.)
■
To transfer calls to an extension for which you have a Manual Signaling
button, press [ Transfer ] before pressing the Manual Signaling button.
■
A Manual Signaling button does not initiate an intercom call unless you lift
the handset and press [ Intercom ] first.
■
To respond to a signal, the destination extension must place an intercom
call to the person signaling.
Programming
You must program the Manual Signaling feature code on a button along with the
destination extension. Use a button with lights if you want to view the status of
the destination extension, similar to Auto Dial buttons. To program the button:
5-92
1.
Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ Central Tel Program].
2.
Enter the number of the extension to be programmed with this feature.
3.
Press a programmable button.
4.
Press [ Feature ] [ 1 ] [ 3 ].
Manual Signaling (F13)
5.
Dial the two-digit extension number of the destination extension. For example,
to identify extension 22 as the destination extension, press [ 2 ] [ 2 ]. (Enter
[ ✳ ] before the extension number if you want to use the button for voice
signaling.)
6.
Program another button for this extension or exit programming mode.
Using
■
To manually signal the target extension:
While the handset is on-hook, press the programmed button. The extension
will beep for as long as the button is pressed.
■
To ring or voice signal the target extension:
Lift the handset or press [ Spkr ], then press [ Intercom ] and the programmed
button.
■
To transfer a call to the target extension:
While active on the call, press [ Transfer ] and then the programmed button.
Manual Signaling (F13)
5-93
Message Light Off (F10XX)
Description
This feature turns off the Message Light at a specified extension with a system
phone (where XX is an extension number from 10–57).
Related Features
For instructions on turning on the Message Light, see Message Light On.
Considerations
■
This feature affects the message light only on MLS-model system phones.
However, any phone can turn on or off a message light.
■
Do not use this feature for an extension with PARTNER MAIL. PARTNER
MAIL automatically turns off the message light at a subscriber’s extension
when messages in the mailbox have been retrieved.
Programming
To program the button:
1.
Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ Central Tel Program].
2.
Enter the number of the extension to be programmed with this feature.
3.
Press a programmable button.
4.
Press [ Feature ] [ 1 ] [ 0 ].
5.
Optionally, dial the two-digit extension number of your most common
destination, or skip to Step 6 if you want only the feature code on the
button.
6.
Program another button for this extension or exit programming mode.
Using
System Phone
1.
Press the programmed button or dial [ Feature ] [ 1 ] [ 0 ].
If you programmed the destination extension number on the button, the
Message Light for the destination extension goes off. Skip Step 2.
2.
If no extension number was programmed on the button, dial the extension
number of the phone whose light you want to turn off, or use an Auto Dial
button or Manual Signaling button.
Standard Phone
5-94
1.
Lift the handset.
2.
Dial [ # ] [ 1 ] [ 0 ].
3.
Dial the extension number of the phone whose light you want to turn off, or use
an Auto Dial button or Manual Signaling button.
Message Light Off (F10XX)
Message Light On (F09XX)
Description
This feature turns on the Message light at a specified extension with a system
phone (where XX is an extension number from 10–57).
Related Features
For instructions on turning off the Message Light, see Message Light Off.
Considerations
■
This feature affects the message light only on MLS-model system phones.
However, any phone can turn on or off a message light.
■
Do not use this feature for an extension with PARTNER MAIL. PARTNER
MAIL automatically turns on the message light at a subscriber’s extension
when a message has been deposited in their mailbox.
Programming
To program the button:
1.
Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ Central Tel Program].
2.
Enter the number of the extension to be programmed with this feature.
3.
Press a programmable button.
4.
Press [ Feature ] [ 0 ] [ 9 ].
5.
Optionally, dial the two-digit extension number of your most common
destination, or skip to Step 6 if you want only the feature code on the
button.
6.
Program another button for this extension or exit programming mode.
Using
System Phone
1.
Press the programmed button or dial [ Feature ] [ 0 ] [ 9 ].
If you programmed the destination extension number on the button, the
Message Light for the destination extension goes on. Skip Step 2.
2.
If no extension number was programmed on the button, dial the extension
number of the phone whose light you want to turn on, or use an Auto Dial
button or Manual Signaling button.
Standard Phone
1.
Lift the handset.
2.
Dial [ # ] [ 0 ] [ 9 ].
3.
Dial the extension number of the phone whose light you want to turn on, or use
an Auto Dial button or Manual Signaling button.
Message Light On (F09XX)
5-95
Music On Hold (#602)
Description
This System Programming procedure activates or deactivates the MUSIC ON
HOLD jack on the primary processor module. To provide music or taped
messages to callers on hold, the jack must be active and an audio source must
be connected to the jack.
Related Features
If Automatic System Answer is on, callers will hear music-on-hold when the
system places the call on hold.
Considerations
■
The music-on-hold device must be connected to the control unit via an RCA
phono plug. For more information, see the PARTNER II Communications
System Installation guide.
■
If the audio source develops trouble (such as a bad tape), you can quickly
turn it off by setting the jack to “Not Active” until you are able to solve the
problem.
■
Users of equipment that rebroadcasts copyrighted music or other material
may be required to obtain a license from a third party such as ASCAP or
BMI.
■
If music-on-hold is “Not Active,” or if no audio source is connected, callers
on hold hear silence.
■
Transferred callers will hear music-on-hold until the call is answered.
Valid Entries
1 = Active ✔
2 = Not Active
Programming
To change the setting of the MUSIC ON HOLD jack:
5-96
1.
Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 6 ] [ 0 ] [ 2 ].
2.
To activate or deactivate the MUSIC ON HOLD jack, press [ Next Data ] until the
appropriate value displays—see “Valid Entries” above.
3.
Select another procedure or exit programming mode.
Music On Hold (#602)
Night Service Button (#503)
Description
This System Programming procedure identifies a button on the system phone at
extension 10 to be used to turn Night Service on and off. When Night Service is
on, all lines assigned to the phones of the users in the Night Service Group ring
immediately, regardless of their normal Line Ringing settings.
Night Service is useful if you want phones to ring after regular business hours.
For example, although Shipping Department workers do not answer calls
directly during the day, you want them to answer incoming calls after hours.
Related Features
■
Night Service affects only the extensions identified using Night Service
Group Extensions (#504).
■
If you program a System Password (#403), the password must be entered
when turning Night Service on or off. In addition, when Night Service is on,
users in the Night Service Group can dial only numbers on the Emergency
Phone Number List (#406) and Marked System Speed Dial Numbers
without entering the System Password. Night Service with a System
Password is useful for controlling unauthorized use of phones after hours.
■
If you have PARTNER MAIL, VMS Hunt Schedule (#507) determines when
outside calls should ring the VMS Hunt Group (always, day only, or night
only) depending on the status of the Night Service button at extension 10.
Considerations
■
A Night Service button can be programmed only on an MLS-model system
phone at extension 10.
■
Night Service must be programmed on a button with lights. This feature will
not work if it is programmed on a button without lights.
■
A user in the Night Service Group can receive an after-hours outside call
only if it comes in on a line that is assigned to that user’s phone. (Phones
with different line assignments can be part of the same Night Service
group.)
■
Dialing restrictions for extensions not in the Night Service group remain the
same as during normal daytime operation.
■
If you reassign the Night Service button, it is removed from the button where
it was previously assigned.
Valid Entries
1 = Assigned to next available button at extension 10
2 = Not Assigned ✔
3 = Select button (and then press a programmable button to assign Night
Service to that button)
Night Service Button (#503)
5-97
Programming
To program a Night Service button at extension 10:
1.
Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 5 ] [ 0 ] [ 3 ].
2.
At this point:
■
If you want to assign Night Service to the first available button on the
system phone, press [ Next Data ] until the display reads:
Night Service
1 Assigned-Ext10
■
If you want to remove the Night Service button assignment, press
[ Next Data ] until the display reads:
Night Service
2 Not Assigned
■
If you want to assign Night Service to a specific button, press [ 3 ]. The
display reads:
Night Service
3 Select Button
Then press a programmable button with lights to assign Night Service
to that button.
3.
Select another procedure or exit programming mode.
4.
Label the Night Service button at extension 10.
Using
To turn Night Service on:
1.
2.
Press the Night Service button on extension 10.
■
If a System Password is programmed, the light next to the button
flashes green; you must go on to Step 2.
■
If no System Password is programmed, the light is steady green and
Night Service is on.
Enter the password.
The light is steady green. Night Service is on.
To turn Night Service off:
1.
2.
5-98
Press the Night Service button on extension 10.
■
If a System Password is programmed, the light next to the button
flashes green; you must go on to Step 2.
■
If no System Password is programmed, the light goes out and Night
Service is off.
Enter the password.
The green light goes out. Night Service is off.
Night Service Button (#503)
Night Service Group Extensions (#504)
Description
This System Programming procedure assigns extensions to the Night Service
Group. When Night Service is on and a call comes in, all extensions in the Night
Service Group ring immediately, regardless of normal Line Ringing settings.
Related Features
■
Use Night Service Button (#503) to program the button that is used to turn
Night Services on and off.
■
If you program a System Password (#403), when Night Service is on, users
in the Night Service Group can dial only numbers on the Emergency Phone
Number List (#406) and Marked System Speed Dial Numbers without
entering the System Password.
Considerations
■
Do not include extensions with PARTNER Attendants, PARTNER MAIL,
hotline phones, or doorphones in the Night Service Group.
■
A user in the Night Service Group can receive an after-hours outside call
only if it comes in on a line that is assigned to that user’s phone. (Phones
with different line assignments can be part of the same Night Service group.)
Valid Entries
1 = Assigned to group
2 = Not Assigned to group ✔
Programming
To assign extensions to the Night Service Group:
1.
Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 5 ] [ 0 ] [ 4 ]. The
display reads:
NS Group
Extension:
2.
Enter the number of the extension to be programmed. For example, to
program extension 13, press [ 1 ] [ 3 ].
3.
To assign or unassign the extension, press [ Next Data ] until the appropriate
value displays—see “Valid Entries” above.
4.
To assign or unassign another extension, press [ Next Item ] or [ Prev Item ] until the
extension number shows on the display. Then repeat Step 3.
5.
Select another procedure or exit programming mode.
Night Service Group Extensions (#504)
5-99
Number of Lines (#104)
Description
This System Programming procedure determines the number of outside lines
that are automatically assigned to all system extensions. (This number does not
have to match the actual number of lines connected at the control unit.) This
feature should only be used for initial system setup.
Related Features
Do not use this procedure if you add lines to the system after initial setup,
because it changes Line Access Restriction (#302), Automatic Line
Selection, Line Ringing, and Hold Disconnect Time (#203) for existing lines
back to factory settings. To change line assignments without affecting other
settings, use Line Assignment (#301).
Considerations
■
You can use this feature to tell the system how many lines are actually
connected at the control unit. For example, if some line jacks do not have
lines connected, use this procedure to indicate the number of jacks that
actually have lines connected; otherwise the line numbers associated with
empty jacks would be assigned to phones as though there were actually
lines attached.
■
You can use this procedure to limit the number of lines that are automatically
assigned to all extensions. For example, if there are 10 lines connected at
the control unit, you can use this procedure to set the number of lines to “8,”
so that only the first 8 lines are assigned to all system extensions. You can
then use Line Assignment (#301) to assign lines 9 and 10 to specific
extensions.
Valid Entries
2 lines per 206 module, plus 4 lines per 400 module
✔
Programming
To assign lines to the system at initial system setup:
5-100
1.
Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 1 ] [ 0 ] [ 4 ].
2.
Dial two digits for the number of outside lines in the system (01–24) that you
want to assign to all extensions. For example, entering 06 means that all
extensions are assigned lines 1–6.
3.
Select another procedure or exit programming mode.
Number of Lines (#104)
Outgoing Call Restriction (#401)
Description
This System Programming procedure restricts calling on all lines at an extension.
Related Features
■
To override this feature, users can dial Marked System Speed Dial
Numbers, and numbers from an Allowed Phone Number List (#407) or the
Emergency Phone Number List (#406). Also, if a System Password
(#403) is defined, system phone users can enter it to override restrictions
(the password cannot be used on MLC-6 or standard phones).
■
Use Line Access Restriction (#302) to restrict extensions from making or
receiving calls on specific lines and Disallowed Phone Number Lists
(#404) to specify telephone numbers that users cannot dial.
■
If you program an extension for Forced Account Code Entry (#307), the
user at that extension must enter an account code before accessing an
outside line. (This feature is not available on standard phones.)
Considerations
■
While procedures that restrict dialing are very effective, absolute protection
against misuse cannot be guaranteed. System phones give you more
protection against such misuse than standard phones. Therefore, we
strongly recommend that you install system phones where restricting phone
use is important.
■
If the system is connected to a PBX or Centrex system and a dial-out code
(usually 9) is needed to place calls outside the PBX or Centrex system, the
control unit may not be able to prevent calls for extensions restricted to
“Local Only.” If dialing restrictions are needed on Centrex lines, use
Centrex restrictions instead.
Valid Entries
1 = No Restriction (can make toll, local, and intercom calls)
2 = Inside (intercom) Only
3 = Local (intercom and local) Only
✔
Programming
To restrict calling on available lines at an extension:
1.
Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 4 ] [ 0 ] [ 1 ].
2.
At the Extension: prompt, enter the number of the extension to be
programmed. For example, to select extension 30, press [ 3 ] [ 0 ].
3.
To change the type of call restriction, enter the appropriate setting number as
listed in “Valid Entries” above.
4.
To program another extension, press [ Next Item ] or [ Prev Item ] until the extension
number shows on the display. Then repeat Step 3.
5.
Select another procedure or exit programming mode.
Outgoing Call Restriction (#401)
5-101
Outside Conference Denial (#109)
Description
This System Programming procedure determines whether users can include
more than one outside party in a conference call.
Related Features
■
For instructions on making conference calls, see Conference Calls.
■
Use Conference Drop to drop the last outside party added to the
conference.
Considerations
■
This feature affects all system users.
■
A conference call connects up to five parties (including the conference
originator). If outside conference is disallowed, you can have one outside
party and up to four inside parties. If outside conference is allowed, you
can have up to two outside parties and up to three inside parties.
Valid Entries
1 = Allow conference calls with up to two outside parties ✔
2 = Disallow conference calls with up to two outside parties
Programming
To allow or deny conferences with multiple parties:
5-102
1.
Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 1 ] [ 0 ] [ 9 ].
2.
To allow or disallow up to two outside parties on a conference call, press
[ Next Data ] until the appropriate value displays.
3.
Select another procedure or exit programming mode.
Outside Conference Denial (#109)
Personal Speed Dial Numbers
Description
This Telephone Programming procedure lets you store up to 20 frequently
dialed numbers for each extension. Personal Speed Dial numbers can be
dialed quickly by pressing [ Feature ] (or [ # ] at intercom dial tone on a standard
phone) and the two-digit code (80–99). The Personal Speed Dial numbers
programmed for a particular extension are for use only at that extension.
Related Features
■
For instructions on entering special characters in a number, such as a
Pause, see Special Dialing Functions.
■
Use System Speed Dial Numbers to create a list of up to 60 frequently
dialed numbers available to all system users.
■
To enter an account code quickly, as described in Account Code Entry,
program the account code as a Personal or System Speed Dial Number.
Considerations
■
If the system is connected to a PBX or Centrex system and a dial-out code
(usually 9) is needed to place calls outside the PBX or Centrex system,
include the dial-out code in Speed Dial numbers that must dial out of the
PBX or Centrex system.
■
Personal Speed Dial numbers cannot be programmed onto Auto Dial
buttons.
■
You can dial Personal Speed Dial numbers on a standard phone, but the
numbers must be programmed from extension 10 or 11.
Valid Entries
Any phone number—up to 20 characters consisting of the digits 0–9, [ ✳ ], [ # ],
and special dialing functions that you can access by pressing [ Hold ] (Pause),
[ Mic ] (Stop), [ Spkr ] (Recall), and [ Transfer ] (Touch-Tone Enable)—assigned to
codes 80 through 99
No number assigned to any code ✔
Programming
To program Personal Speed Dial numbers:
1.
Press [ Feature ] [ 0 ] [ 0 ] [ System Program] [ System Program] [ Central Tel Program].
2.
Dial the number of the extension to be programmed with this feature.
3.
Assign a two-digit code (80–99) to the phone number. For example, to assign
code 80, press [ Feature ] [ 8 ] [ 0 ].
If a number is already assigned to the code, it appears in the display. If no
number is assigned to the code, the display reads:
Blank
Personal Speed Dial Numbers
5-103
4.
Enter the phone number exactly as you would dial it.
5.
Continue programming or exit programming mode.
Using
System Phone
You can lift the handset or press [ Spkr ] before dialing:
1.
If you want to call on a specific line, press the line button (or dial [ Intercom ] [ 8 ]
and the two-digit line number.)
2.
Press [ Feature ].
3.
Dial the two-digit Personal Speed Dial code.
If you did not specify an outside line, the system automatically selects one,
turns on the speaker if the handset is on-hook, and dials the number.
The number being dialed will show on a display phone.
Standard Phone
You can dial Personal Speed Dial numbers on a standard phone, but the
numbers must be programmed from extension 10 or 11. To dial a programmed
Personal Speed Dial number:
5-104
1.
Lift the handset.
You hear intercom dial tone.
2.
Press [ # ].
3.
Dial the two-digit Personal Speed Dial code.
The system automatically selects an outside line and dials the number.
Personal Speed Dial Numbers
Pickup Group Extensions (#501)
Description
This System Programming procedure lets you assign extensions to a Pickup
Group. When a call rings at an extension in a Pickup Group, a user at any other
extension in the system can answer the ringing line by dialing the Pickup Group
code. The Pickup Group feature is useful when a user needs to answer calls on
lines not assigned to his or her phone. The system supports up to four Pickup
Groups.
Related Features
For instructions on answering calls in a Pickup Group, see Group Pickup.
Considerations
■
An extension can be assigned to as many as four different Pickup Groups.
■
Extensions where extra alerts (such as a loud bell) are installed can be
assigned to a Pickup Group, to enable anyone who hears an alert to answer
the call.
Valid Entries
1 = Assigned to group
2 = Not Assigned to group ✔
Programming
To assign extensions to a Pickup Group:
1.
Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [
2.
At the Group: prompt, enter a group number (1–4). For example, to select
group 1, press [ 1 ]. The display reads:
System Program ] [ # ] [ 5 ] [ 0 ] [ 1 ].
Pickup Group 1
Extension:
3.
Enter the number of the extension to be programmed. For example, to
program extension 29, press [ 2 ] [ 9 ].
4.
To assign or unassign the extension, press [ Next Data ] until the appropriate
value displays.
5.
At this point:
6.
■
To assign or unassign another extension, press [ Next Item ] or [ Prev Item ]
until the extension number shows on the display. Then repeat Step 4.
■
To program another group, press [ Next Procedure ] [ Prev Procedure ] and
enter a new group number. Then repeat Steps 2 through 4.
Select another procedure or exit programming mode.
Pickup Group Extensions (#501)
5-105
Privacy (F07)
Description
This feature lets users press a programmed button to turn Privacy on and off,
preventing other users from joining calls at the user’s extension.
Related Features
■
If Automatic Extension Privacy (#304) is programmed for an extension,
that extension will normally be private. However, if a user sometimes needs
to have other co-workers join conversations, the user can use a Privacy
button to turn Privacy on and off as needed.
■
If you have Caller ID, you can use Privacy at your extension to prevent other
users from joining your call and from accessing the Caller ID information
displayed for active calls at your extension.
Considerations
■
This feature must be programmed on a button with lights. (Users cannot
dial the Privacy code manually, or use a programmed button without lights,
to activate this feature.) When Privacy is on, the button light at the extension
is also on, indicating that others cannot join calls.
■
This feature can be turned on and off at any time, even during a call.
■
This feature is available only on system phones.
Programming
To program Privacy on a button with lights:
1.
Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ Central Tel Program].
2.
Enter the number of the extension to be programmed with this feature.
3.
Press a programmable button with lights.
4.
Press [ Feature ] [ 0 ] [ 7 ].
5.
Program another button for this extension or exit programming mode.
Using
Press the programmed button to turn Privacy on; press it again to turn it off.
Use the button like a switch—when the light is on, Privacy is on.
5-106
Privacy (F07)
Recall (F03)
Description
This feature causes the system to send a timed switchhook flash over the
telephone line, to “recall” a new dial tone or to access some PBX, central office,
or Centrex features, such as Call Waiting.
Related Features
■
If users have trouble with Recall, use Recall Timer Duration (#107) to
adjust the length of the Recall signal. Your local phone company can tell
you the correct setting—for most Centrex systems, the correct setting is 800
msec. (or “32”).
■
You can press [ Spkr ] to insert a Recall signal in an Auto Dial or Speed Dial
number, provided it is the first character in the stored number. (For
examples, see Special Dialing Functions.)
Considerations
■
Using Recall on an intercom call disconnects the call.
■
Whenever your PBX or Centrex documentation tells you to press the
switchhook when you are on a call, use the Recall feature instead. If you are
already on a call, most PBX or Centrex systems require that you press the
switchhook on your telephone to get a new dial tone, then dial a feature
access code to access a specific PBX or Centrex service.
– On a system phone, press a programmed button or dial [ Feature ] [ 0 ] [ 3 ]
to use Recall.
– On a standard phone, first press and release the switchhook to get
intercom dial tone, then send a Recall signal by dialing [ # ] [ 0 ] [ 3 ].
– On a (standard) feature phone that has a Recall button, first press the
Recall button to get intercom dial tone, then send a system Recall signal
by dialing [ # ] [ 0 ] [ 3 ].
Programming
You can program the Recall feature code on an Auto Dial button on a system
phone, to send a Recall signal with one touch. To program the button:
1.
Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ Central Tel Program].
2.
Enter the number of the extension to be programmed with this feature.
3.
Press a programmable button.
4.
Press [ Feature ] [ 0 ] [ 3 ] .
5.
Program another button for this extension or exit programming mode.
Recall (F03)
5-107
Using
To access a central office feature (such as Call Waiting) while active on an
outside line:
System Phone
1.
Press the programmed button or dial [ Feature ] [ 0 ] [ 3 ].
2.
Enter the access code for the feature (if required).
3.
To return to your original call, press the programmed button or dial [ Feature ]
[ 0 ] [ 3 ] again.
Standard Phone
5-108
1.
Press the switchhook (or press the Recall button on a standard feature phone
that has one).
You hear intercom dial tone.
2.
Dial [ # ] [ 0 ] [ 3 ].
3.
Enter the access code for the feature (if required).
4.
To return to your original call, press the switchhook (or press the Recall button
on a standard feature phone) again, then dial [ # ] [ 0 ] [ 3 ] again.
Recall (F03)
Recall Timer Duration (#107)
Description
This System Programming procedure lets you change the length of the timed
signal, or switchhook flash, generated by the system Recall feature (as well as
by the Recall function used in Auto Dial or Speed Dial numbers). Recall sends
this timed signal over the phone line to the local telephone company or PBX to
which the system is connected. Typically you use the Recall feature to access
PBX or Centrex features such as Call Waiting.
Considerations
You should only change the factory setting of the Recall Timer under two
conditions:
■
If using the system Recall feature has no effect, lengthen the time.
■
If your system is connected to a PBX or Centrex system and Recall
drops calls, then you should shorten the time.
Valid Entries
01 through 80 (25 to 2000 msec. in 25 msec. increments)
18 (450 msec.) ✔
Programming
To change the duration of the Recall Timer signal:
1.
Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ][ # ] [ 1 ] [ 0 ] [ 7 ]. The
display reads:
Recall Timer
18 450-msec
2.
Enter a different recall timer setting by pressing [ Next Data ] or [ Prev Data ]. For
example, to increase the Recall timer to 750 msec., press [ Next Data ] until
the display reads:
Recall Timer
30 750-msec
Alternatively, you can enter the setting number directly. For example, to
set the Recall timer to 750 msec., press [ 3 ] [ 0 ].
3.
Select another procedure or exit programming mode.
4.
If you are using Recall to access PBX features, test the new Recall Timer
Duration:
■
If a call is disconnected, shorten the time.
■
If the Recall signal has no effect, lengthen the time.
Recall Timer Duration (#107)
5-109
Rotary Dialing Timeout (#108)
Description
This System Programming procedure changes the length of the Rotary Dialing
Timeout. You may need to change the length of the timeout if you have any
rotary lines and are having trouble calling out on standard touch-tone phones.
For example, if users dial slowly and calls are not completed or are connected
to wrong numbers, lengthen the timeout.
Related Features
Use this procedure only if the Dial Mode (#201) for at least one outside line in
the system is set to rotary.
Considerations
Do not change this setting unless the system is experiencing problems.
Valid Entries
1 = 4 seconds
2 = 8 seconds ✔
3 = 12 seconds
Programming
To change the length of the Rotary Dialing Timeout:
5-110
1.
Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 1 ] [ 0 ] [ 8 ].
2.
To change the Rotary Dialing Timeout, press [ Next Data ] until the appropriate
value displays—see “Valid Entries” above.
3.
Select another procedure or exit programming mode.
Rotary Dialing Timeout (#108)
Save Number Redial (F04)
Description
This feature saves into temporary memory the last outside number dialed from
an extension. Users can use this feature to save a number before they hang up
on a busy or non-answering call. Once saved, the number can be redialed
again at any time using this feature. The number stays in memory until a
different one is saved.
Related Features
Unlike Last Number Redial, this feature lets the user make other calls before
redialing the saved number.
Considerations
■
If the number was dialed using a System Speed Dial number, it cannot be
saved using this feature.
■
When this feature is programmed on a button, you can press the button to
save the number and press the button again to redial it later.
■
You can program this feature on more than one button to save more than
one number.
■
This feature is available only on system phones.
Programming
You can program the Save Number Redial feature code on an Auto Dial button,
to access the feature with one touch. To program the button:
1.
Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ Central Tel Program ].
2.
Enter the number of the extension to be programmed with this feature.
3.
Press a programmable button.
4.
Press [ Feature ] [ 0 ] [ 4 ].
5.
Program another button for this extension or exit programming mode.
Using
To store a number:
1.
Press the programmed button or dial [ Feature ] [ 0 ] [ 4 ] after dialing the number
you want to store, but before hanging up.
To redial a stored number:
1.
Press the programmed button again or dial [ Feaure ] [ 0 ] [ 4 ] again instead of
dialing the number.
Save Number Redial (F04)
5-111
SMDR Record Type (#608)
Description
This System Programming procedure allows you to specify the type of calls to
be recorded for call reporting. Call reporting (often referred to as Station
Message Detail Recording or SMDR) provides detailed tracking of telephone
usage in a printed report.
Related Features
■
To ensure that the correct date and time appear on the call reports, see
System Date (#101) and System Time (#103).
■
If the Account Code Entry (optional or forced) feature is used to enter an
account code for a call (for example, to charge calls to specific departments
or projects), the account code prints on the call report.
■
Marked System Speed Dial Numbers appear on the call report as Fnn,
where nn is the Speed Dial code.
■
The call report header will print in the Display Language (#303) specified
for extension 10.
■
For instructions on notifying the system that the printer has been aligned to
the top of a new page, see SMDR Top Of Page (#609).
■
If you use Caller ID, SMDR reports will include the telephone numbers of
incoming calls.
Considerations
This feature requires special hardware. For more information, see “Call
Reporting Devices (SMDR)” in Chapter 4.
Valid Entries
1 = All Calls (outgoing and incoming)
2 = Outgoing Only
✔
Programming
To identify the type of calls to include for call reporting:
5-112
1.
Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 6 ] [ 0 ] [ 8 ].
2.
To change the type of calls recorded on call reports, press [ Next Data ] until the
appropriate value displays—see “Valid Entries” above.
3.
Select another procedure or exit programming mode.
SMDR Record Type (#608)
SMDR Top Of Page (#609)
Description
This System Programming procedure notifies the system that the printer has
been aligned to the top of a new page. Use this feature after inserting paper or
clearing a jam. When this feature is used, the system prints a new call report
header.
Related Features
■
Use SMDR Record Type (#608) to specify the type of calls to be included
on call reports.
■
Use Display Language (#303) to specify the language in which the call
report header should print.
Considerations
■
This feature requires special hardware. For more information, see “Call
Reporting Devices (SMDR)” in Chapter 4.
■
This procedure is skipped in the sequence of programming procedures
when cycling. To use this procedure, enter the code directly.
1.
Make sure the paper in the printer is aligned at the top of a new page.
2.
Press [ Feauture ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 6 ] [ 0 ] [ 9 ].
The system responds by printing the call report header.
Using
SMDR Top Of Page (#609)
5-113
Special Dialing Functions
Description
This feature lets you add special characters for System Speed Dial numbers,
Personal Speed Dial numbers, and Auto Dial numbers. Characters you can use
are:
Function
Button
Display Description
Pause
[ Hold ]
P
Inserts a 1.5-second pause in the dialing
sequence to wait for a response, such as a
dial tone or computer voice message.
Recall
[ Spkr ]
R
Sends a timed switchhook flash needed to
alert the system on the other end (such as a
PBX or Centrex system), and to use some
local telephone company custom calling
features (such as Call Waiting). Use Recall
only as the first entry in an Auto Dial or
Speed Dial number.
Stop
[ Mic ]
S
Stops the dialing sequence until the Auto
Dial button or Speed Dial number is used
again (for example, so the user can enter
additional digits, such as a credit card
number or password). To continue, press
the Auto Dial button or [ Feature ] and the
two-digit speed dial code. (Stop cannot be
programmed from an MLS-6 or MLC-6
phone, since it has no [ Mic ] button.)
Touch-Tone [ Transfer ] T
Enable
Sends touch tones over a rotary line to
electronic equipment such as answering
machines and bank computers.
Considerations
Special dialing characters cannot be used when dialing a number manually.
Examples
5-114
■
Pause. To call an answering machine at 555-0529, wait 4.5 seconds, then
dial 321 to retrieve messages, enter [ 5 ] [ 5 ] [ 5 ] [ 0 ] [ 5 ] [ 2 ] [ 9 ] [ Hold ] [ Hold ]
[ Hold ] [ 3 ] [ 2 ] [ 1 ].
■
Recall/Centrex Feature Button. The following entry shows how to program
an Auto Dial button with a Centrex feature that you use while on a call, for
which the feature access code is *32. This example includes a Recall signal
to send a switchhook flash to the Centrex system when you are already on a
call. (You can store a Recall signal by pressing [ Spkr ], but only if it is the
first character stored.) It also includes a 1.5-second pause (which you
insert by pressing [ Hold ]) to allow time to get a new Centrex dial tone: [ Spkr ]
[ Hold ] [ ✳ ] [ 3 ] [ 2 ].
Special Dialing Functions
■
Stop. Your local bank-by-phone service requires that you enter a password
before the account number. To program a Personal Speed Dial number or
an Auto Dial button to call the bank at 555-7898, include a stop for manually
entering the password, and continue with the account number (679 88),
enter [ 5 ] [ 5 ] [ 5 ] [ 7 ] [ 8 ] [ 9 ] [ 8 ] [ Mic ] [ 6 ] [ 7 ] [ 9 ] [ 8 ] [ 8 ].
■
Touch-Tone Enable. Your system is connected to rotary lines but you want
to call an answering machine at 555-3454 to retrieve messages. Since the
machine requires touch tones, enter [ 5 ] [ 5 ] [ 5 ] [ 3 ] [ 4 ] [ 5 ] [ 4 ] [ Transfer ]. All
digits pressed during the rest of the call are sent as touch tones.
■
On/Off Centrex Feature Button. To include both the activation and
deactivation codes for a Centrex feature on the same button, press [ Mic ] to
include a stop between the two codes. For instance, if the code to activate
a Centrex feature is *30 and the code to deactivate the feature is *31, store
[ ✳ ] [ 3 ] [ 0 ] [ Mic ] [ ✳ ] [ 3 ] [ 1 ] on the Auto Dial button.
The first time you press the Auto Dial button, only the number before the
stop is dialed (to activate the feature). When you press the button again,
the rest of the stored number is dialed (to deactivate the feature).
■
Number Outside a PBX or Centrex System. To store a number that dials
out of a PBX or Centrex system, include a dial-out code in the Speed Dial
number. This entry, to dial the number 201-555-4321, includes a dial-out
code, a 1.5-second pause, and a toll call prefix of 1 for direct dialing (which
may not be required for your dialing area): [ 9 ] [ Hold ] [ 1 ] [ 2 ] [ 0 ] [ 1 ] [ 5 ] [ 5 ] [ 5 ]
[ 4 ] [ 3 ] [ 2 ] [ 1 ].
Special Dialing Functions
5-115
System Date (#101)
Description
This System Programming procedure sets the month, day, and year. The
system displays only the month and day on display phones when the phone is
idle; the month, day, and year print on SMDR call reports.
Considerations
Include leading zeroes for single-digit months or days.
Programming
To change the System Date:
1.
Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 1 ] [ 0 ] [ 1 ].
2.
Enter today’s date in the form MMDDYY. For example, to enter March 4, 1992,
Press [ 0 ] [ 3 ] [ 0 ] [ 4 ] [ 9 ] [ 2 ]. The display reads:
System Date
Data 030492
3.
5-116
Select another procedure or exit programming mode.
System Date (#101)
System Day (#102)
Description
This System Programming procedure sets the day of the week that appears on
system display phones.
Valid Entries
1
2
3
4
5
6
7
= Sunday ✔
= Monday
= Tuesday
= Wednesday
= Thursday
= Friday
= Saturday
Programming
To change the System Day:
1.
Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 1 ] [ 0 ] [ 2 ].
2.
Change the day by entering a new setting number as listed in “Valid Entries”
above. For example, to set the day to Tuesday, press [ Next Data ] until the
display reads:
System Day
3 Tue
3.
Select another procedure or exit programming mode.
System Day (#102)
5-117
System Password (#403)
Description
This System Programming procedure defines a four-digit password that users
can enter from MLS-model phones. The password has two possible functions:
■
To override dialing restrictions (if the extension has access to an outside
line).
■
To turn Night Service on and off (if Night Service is programmed).
Related Features
■
Once a password is programmed, you must enter it to turn Night Service on
or off. Additionally, if Night Service is on, users in the Night Service Group
must enter the password to make outgoing calls (except numbers on the
Emergency Phone Number List (#406) and Marked System Speed Dial
Numbers). Dialing restrictions for extensions not in the Night Service group
remain the same as during normal daytime operation.
■
The password overrides all dialing restrictions except Line Access
Restriction (#302).
Considerations
This feature is not available on MLC-6 cordless phones or standard phones.
Programming
To program a System Password:
1.
Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 4 ] [ 0 ] [ 3 ]. The
display reads:
Set Password
Data ----
2.
Enter a password up to four digits.
3.
Select another procedure or exit programming mode.
1.
Before lifting the handset or turning on the speaker, press [ Hold ].
2.
Enter the password.
The System Password does not appear on display phones.
3.
Press an outside line button (or dial [ Intercom ] [ 8 ] and the two-digit line
number) and lift the handset.
4.
Dial the number.
The password is in effect until you hang up the phone.
Using
5-118
System Password (#403)
System Reset—Programming Saved
(#728)
Description
This System Programming procedure resets the system while retaining the
currently programmed settings. Reset the system only when it fails to function
correctly after a power failure or down period.
Considerations
■
This procedure is skipped in the sequence of programming procedures
when cycling. To use this procedure, enter the code directly.
■
The system reset begins immediately and takes only a few seconds.
■
Resetting the system disconnects all active calls.
■
Resetting the system resets any active features at an extension to the
programmed settings. For example, if an extension has calls forwarded to
another extension, resetting the system turns off Call Forwarding (if the
feature is programmed on a button with lights, the reset also turns off the
lights for the Call Forwarding button).
■
You cannot interrupt the reset process or use any telephones in the system
during the reset process.
Using
To reset the system:
Press [ Feature ] [ 0 ] [ 0 ] [ SystemProgram ] [ System Program ] [ # ] [ 7 ] [ 2 ] [ 8 ] The display.
reads:
Reset-Save All
When the reset is completed, the system is no longer in programming mode and
the current date and time appear on the display. If a power failure has
occurred, the time may not be correct; change it using System Time (#103).
System Reset—Programming Saved (#728)
5-119
System Speed Dial Numbers
Description
This feature lets you program a list of up to 60 frequently dialed numbers for the
system. Anyone on the system can then dial a System Speed Dial number by
pressing [ Feature ] (or [ # ] at intercom dial tone on a standard phone) and the
two-digit code (20–79).
Related Features
■
Speed Dialing, which lets users dial a number by pressing three buttons, is
different from Auto Dialing, which lets users dial a number by pressing a
single button.
■
When entering a phone number, you can include special functions as well
as digits—see Special Dialing Functions for more information.
■
Individuals can have up to 20 additional Personal Speed Dial numbers for
use on their own telephones—see Personal Speed Dial Numbers for more
information.
■
You can store account codes as System Speed Dial numbers for use with
the Account Code Entry feature.
Considerations
5-120
■
You cannot program a System or Personal Speed Dial code onto a button.
■
To program System Speed Dial numbers that override dialing restrictions,
mark them by entering a star [ ✳ ] before the phone number.
■
System Speed Dial numbers can be programmed only from extension 10 or
11, but can be used from any extension.
■
Refer to a completed System Speed Dial form from the System Planner for
the list of numbers to be programmed.
■
If the system is connected to a PBX or Centrex system and a dial-out code
(usually 9) is needed to place calls outside the PBX or Centrex system,
include the dial-out code in Speed Dial numbers that must dial out of the
PBX or Centrex system.
■
You can use multiple Auto Dial buttons and Speed Dial numbers during the
course of a single call. For example, you can use an Auto Dial button or
Speed Dial number to dial the Account Code Entry feature code, and
another Speed Dial number to dial the account code.
■
If you program 911 or other emergency numbers as Speed Dial numbers
and want to place test calls, you should: 1) perform such activities in the
off-peak hours, such as early morning or late evening and 2) remain on the
line and briefly explain to the dispatcher the reason for the call before
hanging up.
System Speed Dial Numbers
Valid Entries
Any phone number—up to 20 characters consisting of the digits 0–9, [ ✳ ], [ # ].
and special dialing functions that you can access by pressing [ Hold ] (Pause),
[ Mic ] (Stop), [ Spkr ] (Recall), and [ Transfer ] (Touch-Tone Enable)—assigned to
codes 20 through 79
No number assigned to any code ✔
Programming
To program System Speed Dial numbers:
1.
Press [ Feature ] [ 0 ] [ 0 ]. The display reads:
Program Ext 10
2.
Assign a two-digit code to the phone number by pressing [ Feature ] and two
digits between 20 and 79. For example, to assign code 20, press [ Feature ]
[ 2 ] [ 0 ].
If a number is already assigned to the code, it appears in the display. If no
number is assigned to the code, the display reads:
Blank
3.
Enter the phone number. For example, to program 555 4757 to code 20,
press [ 5 ] [ 5 ] [ 5 ] [ 4 ] [ 7 ] [ 5 ] [ 7 ]. The display reads:
5554757
To mark the speed dial number, precede the number by a [ ✳ ]. For
example, to mark the number 555 1001, enter [ ✳ ] [ 5 ] [ 5 ] [ 5 ] [ 1 ] [ 0 ] [ 0 ] [ 1 ].
The display reads:
*5551001
4.
5.
At this point:
■
To program another System Speed Dial number, start from Step 2.
■
To program over an existing number, enter the new number after
selecting the two-digit code.
■
To remove a System Speed Dial number, enter the number’s two-digit
code and press [ Mic ] once.
Press [ Feature ] [ 0 ] [ 0 ] to exit programming mode.
System Speed Dial Numbers
5-121
Using
System Phone
You can lift the handset or press [ Spkr ] before dialing:
1.
If you want to call on a specific line, press the line button (or dial [ Intercom ] [ 8 ]
and the two-digit line number.)
2.
Press [ Feature ].
3.
Dial the two-digit System Speed Dial code.
If you did not specify an outside line, the system automatically selects one,
turns on the speaker if the handset is on-hook, and dials the number.
The number being dialed will show on a display phone unless it is a
Marked System Speed Dial number.
Standard Phone
5-122
1.
Lift the handset.
You hear intercom dial tone.
2.
Press [ # ].
3.
Dial the two-digit System Speed Dial code.
The system automatically selects an outside line and dials the number.
System Speed Dial Numbers
System Time (#103)
Description
This System Programming procedure sets the time that appears on system
display phones.
Considerations
■
Enter the time in 24-hour notation. In this scheme, the hours of the day are
0000 (12 midnight) to 2359 (11:59 p.m.). Since each time must have four
digits, use leading zeroes when necessary. For example, to set the time to
9:00 a.m., enter [ 0 ] [ 9 ] [ 0 ] [ 0 ].To set the time to 4:45 p.m., enter [ 1 ] [ 6 ] [ 4 ]
[ 5 ].
■
The time appears on system display phones as a.m. or p.m. (not in 24-hour
format).
Programming
To change the System Time:
1.
Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 1 ] [ 0 ] [ 3 ].
2.
Enter a new time in 24-hour notation. For example, to set the time to 2:15
p.m., press [ 1 ] [ 4 ] [ 1 ] [ 5 ]. The display reads: System Time
Data 1415
This time will appear on a system display phone as 2:15p.
3.
Select another procedure or exit programming mode.
System Time (#103)
5-123
Toll Call Prefix (#402)
Description
This System Programming procedure indicates whether users must dial a 0 or 1
before the area code to make a long-distance call, or just the area code and
number. This feature should be set to reflect the dialing patterns of your local
telephone company.
Related Features
This procedure affects the operation of dialing restrictions and permissions. For
more information, see Allowed Phone Number Lists (#407), Disallowed
Phone Number Lists (#404), and Emergency Phone Number List (#406).
Valid Entries
1 = 0 or 1 required before Area Code and Number ✔
2 = Area Code and Number Only
Programming
To change the Toll Call Prefix setting:
5-124
1.
Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 4 ] [ 0 ] [ 2 ].
2.
To change the setting, press [ Next Data ] until the appropriate value
displays—see “Valid Entries” above.
3.
Select another procedure or exit programming mode.
Toll Call Prefix (#402)
Touch-Tone Enable (F08)
Description
This feature lets a user send touch-tone signals on an outside call over a rotary
line. For example, a user may need to dial touch-tone digits while on a call to a
bank-by-phone service.
Related Procedures
■
If the system has rotary lines, use Dial Mode (#201) to identify them to the
system.
■
To activate this feature from within a number stored on an Auto Dial button
or as part of a Speed Dial number, press [ Transfer ] when storing the
number—see Special Dialing Functions.
Considerations
■
This feature is needed only when dialing on a rotary line.
■
Use Touch-Tone Enable only after a call is connected. For example, use
this feature after dialing a bank-by-phone service that requires you to dial
touch-tone digits.
■
This feature is available only on system phones.
Programming
You can program the Touch-Tone Enable feature code on an Auto Dial button to
turn on Touch-Tone Enable with one touch. To program the button:
1.
Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ Central Tel Program].
2.
Enter the number of the extension to be programmed with this feature.
3.
4.
Press a programmable button.
5.
Program another button for this extension or exit programming mode.
Press [ Feature ] [ 0 ] [ 8 ].
Using
Press the programmed button or dial [ Feature ] [ 0 ] [ 8 ] when you need to dial
touch-tone digits.
Touch-Tone Enable stays in effect until you hang up.
Touch-Tone Enable (F08)
5-125
Transfer
Description
This section explains how to transfer calls using the [ Transfer ] button on a system
phone or the switchhook on a standard phone. Transferring a call lets users
“pass” a call from one extension to another. Users can transfer both outside
calls and intercom calls to other system extensions.
Related Features
■
To transfer calls to an extension with a single touch, program the extension
number onto an Auto Dial button—see Auto Dialing for more information.
■
To transfer calls to an extension for which you have a Manual Signaling
button, press [ Transfer ] before pressing the Manual Signaling button.
■
The system is factory-set to return a transferred call, after it rings four times
at the destination extension, to the extension that transferred it. Use
Transfer Return Rings (#105) to change the number of rings for all system
extensions. Use Transfer Return Extension (#306) to program a different
extension to which unanswered calls should return.
■
If users transfer a call, Caller ID information (if it is available) will be passed
to the destination extension.
Considerations
5-126
■
Calls can be transferred to Calling Groups and Hunt Groups.
■
When you press [ Transfer ], the call is put on hold and its associated light
winks green. The caller hears music on hold if it is available. If you transfer
a call to an extension for which you have an Auto Dial button and the call is
unanswered, the button flutters green when it returns to your extension.
■
When you transfer a call from a display phone, the number you are
transferring the call to briefly appears on the display. If a transferred call is
unanswered, the number of the extension that is returning the transferred
call also appears on display phones.
■
On a system phone, a transferred call will ring with an intercom ring (ring
BEEP) until the originator hangs up, then it will change to a transfer ring (ring
BEEP BEEP). On a standard phone, a transferred call rings with an
intercom ring (ring ring) until the originator hangs up, then it changes to a
transfer ring (ring ring ring).
■
If you are using the system behind a PBX or Centrex system, the PBX or
Centrex system may include a call transfer feature that lets you transfer a
call to another Centrex extension, so that the line the call came in on is free
to place and receive other calls. However, to use Centrex transfer, you must
be able to dial the extension directly using the Centrex extension number; if
a Centrex line is shared by several extensions, you will not be able to use
Centrex transfer to direct the call to a specific extension. For more
information on such features, see the documentation for your PBX or
Centrex system. (When your Centrex or PBX documentation tells you to use
a switchhook flash, use the system Recall feature instead.)
Transfer
How to Transfer a Call
System Phone
■
To pass a call to another extension:
1. While on a call, press [ Transfer ].
The call is put on hold and you hear intercom dial tone.
2. Dial the extension number (or [ 7 ] [ 7 ] and a Hunt Group number or [ 7 ] and
a Calling Group number) to which you want the call transferred.
3. When someone answers, announce the call, then hang up.
If no one answers or the call is refused, press the line button next to the
flashing green light to reconnect to the caller.
■
If you do not wish to announce the call, hang up as soon as you hear ringing
(in Step 3 above). If no one answers, the call will ring back at your
extension (unless a different transfer return extension is programmed for
your extension)—lift the handset and you are reconnected to the caller.
■
To make a voice-signaled transfer:
If the extension where you want to transfer the call has a system phone and
you want to signal the user over the phone’s speaker, in Step 2 above dial
[ ✳ ] plus the two-digit extension number.
Your voice is heard through the speaker of the system phone.
■
To transfer a call with one button touch:
While on a call, press the Auto Dial button programmed for the extension,
Hunt Group, or Calling Group to which you want to transfer the call. (There
is no need to press [ Transfer ] or [ Hold ]; this step takes the place of Steps 1
and 2 above.)
For an extension that has a system phone, you can program [ ✳ ] plus the
extension number on the Auto Dial button to announce calls over the
phone’s speaker before you transfer them.
Standard Phone
■
To pass a call to another extension:
1.
While on a call, press the switchhook down once rapidly.
You hear intercom dial tone.
2.
Dial the extension number (or [ 7 ] [ 7 ] and a Hunt Group number or [ 7 ] and
a Calling Group number) to which you want the call transferred.
3.
When someone answers, announce the call, then hang up.
If no one answers or the call is refused, press the switchhook again to
reconnect to the caller.
■
If you do not wish to announce the call, hang up as soon as you hear ringing
(in Step 3 above). If no one answers, the call will ring back at your
extension (unless a different transfer return extension is programmed for
your extension)—lift the handset and you are reconnected to the caller.
■
To make a voice-signaled transfer:
If the extension where you want to transfer the call has a system phone and
you want to announce the call over the phone’s speaker, in Step 2 above
dial [ ✳ ] plus the two-digit extension number.
Your voice is heard through the speaker of the system phone.
Transfer
5-127
Transfer Return Extension (#306)
Description
By default, transferred calls return to the originating extension if they are not
answered. This System Programming procedure identifies a different return
extension for the extension that transfers a call.
Related Features
■
Use Transfer Return Rings (#105) to define the number of times an
extension should ring with a transferred call before the call returns to the
transfer return extension.
■
The transfer return extension for a PARTNER Attendant or PARTNER MAIL
should be extension 10 (or another extension with a human operator who
can assist the caller). Use AA Extensions (#607) to identify an extension
where a PARTNER Attendant is connected. Use Hunt Group Extensions
(#505) to identify the extensions where PARTNER MAIL is connected.
■
You can use this feature if you want an alternate extension—instead of
10—to handle Direct Extension Dial Lines (#205) calls that cannot be
routed properly or are not answered by the designated extension.
■
If an extension has VMS Cover active, unanswered calls to the extension
will be routed to PARTNER MAIL and not the transfer return extension.
Considerations
■
This procedure only affects the extension that transfers a call, not the
extension that receives the transfer.
■
Do not designate an extension connected to PARTNER Attendant or
PARTNER MAIL as the transfer return extension for any user extension.
Valid Entries
Extension transferring call
Any extension
✔
Programming
To change the Transfer Return Extension for a specific extension:
5-128
1.
Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 3 ] [ 0 ] [ 6 ].
2.
Dial the number of the originating extension. For example, to select extension
29, press [ 2 ] [ 9 ].
3.
Dial the number of the extension to which the call should return if it is not
answered.
4.
To program another extension, press [ Next Item ] or [ Prev Item ] until the extension
number shows on the display. Then repeat Step 3.
5.
Select another procedure or exit programming mode.
Transfer Return Extension (#306)
Transfer Return Rings (#105)
Description
This System Programming procedure, which applies to all system extensions,
defines the number of times a transferred call rings before it goes to the transfer
return extension.
Related Features
■
If you program Hunt Group Extensions (#505), make sure this setting is
four or more rings. This setting ensures that the call will continue hunting to
other group extensions if it is not answered by the first group extension
where it rings.
■
By default, transferred calls return to the originating extension if they are not
answered. Use Transfer Return Extension (#306) to specify a different
return extension for the extension that transfers a call.
■
If an extension has VMS Cover active, unanswered calls to the extension
will be routed to PARTNER MAIL and not the transfer return extension.
Considerations
■
If you have a fax machine or an answering machine connected to the
system, set Transfer Return Rings to a number greater than the number of
rings at which these devices answer. Doing so prevents a call transferred to
a fax or answering machine from returning before it is answered.
■
The system does not start counting the number of rings for a transferred call
(to determine when it goes to the transfer return extension if it is not
answered) until the transfer originator hangs up.
Valid Entries
0–9 (0 rings = no return)
4 ✔
Programming
To change the number of times a transferred call rings before returning to the
extension that transferred the call:
1.
Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 1 ] [ 0 ] [ 5 ].
2.
Enter a different setting (0–9). For example, to set a Transfer Return of 5 rings,
press [ Next Data ] until the display reads:
Transfer Return
5 Rings
3.
Select another procedure or exit programming mode.
Transfer Return Rings (#105)
5-129
VMS Cover (F15)
Description
This feature lets users press a programmed button to turn VMS Cover on and
off, routing unanswered intercom and transferred calls for an extension to the
Call Answer service of PARTNER MAIL after 3 rings.
Related Features
■
If Automatic VMS Cover (#310) is programmed for an extension, that
extension will normally be covered by PARTNER MAIL. However, if a user
wants to temporarily turn off VMS Cover, the user can use this feature to
program a VMS Cover button to turn voice mail coverage on and off.
■
If an extension has VMS Cover and Do Not Disturb activated, intercom and
transferred calls are routed immediately to PARTNER MAIL.
Considerations
■
This feature requires special hardware. For more information, see
“PARTNER MAIL” in Chapter 4.
■
This feature is available only on system phones.
■
This feature must be programmed onto a button with lights.
■
This procedure does not cover group calls, forwarded calls, or
transfer-return calls.
■
Outside calls will go to PARTNER MAIL for coverage only if they are
transferred to an extension.
■
If you turn VMS Cover on while a call is ringing, the next incoming call will
have voice mail coverage.
Programming
To program VMS Cover on a button with lights:
1.
Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ Central Tel Program].
2.
Enter the number of the extension to be programmed with this feature.
3.
4.
Press a programmable button with lights.
Press [ Feature ] [ 1 ] [ 5 ].
5.
Program another button for this extension or exit programming mode.
Using
From a system phone, press the programmed button to turn VMS Cover on;
press it again to turn it off. Use the button like a switch—when the light is on,
VMS Cover is on and your unanswered transfer and intercom calls will receive
coverage after 3 rings.
5-130
VMS Cover (F15)
VMS Hunt Delay (#506)
Description
This System Programming procedure determines when outside calls should be
answered by PARTNER MAIL for Automated Attendant service. You can set the
system for either immediate call handling or delayed call handling. Delayed call
handling allows the receptionist to answer calls first.
Related Features
■
Use Group Call Distribution (#206) to assign lines to the VMS Hunt Group.
■
Use Hunt Group Extensions (#505) to assign extensions to the VMS Hunt
Group.
Considerations
This feature requires special hardware. For more information, see “PARTNER
MAIL” in Chapter 4.
Valid Entries
1 = Immediate ✔
2 = Delayed
Programming
To change the VMS Hunt Delay setting for PARTNER MAIL’s Automated
Attendant service:
1.
Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 5 ] [ 0 ] [ 6 ]. The
display reads:
VMS Hunt Delay
1 Immediate
2.
If you want to change the setting, press [ Next Data ] until the display reads:
VMS Hunt Delay
2 Delayed
3.
Select another procedure or exit programming mode.
VMS Hunt Delay (#506)
5-131
VMS Hunt Schedule (#507)
Description
This System Programming procedure determines whether the outside lines
assigned to Hunt Group 7 hunt through the VMS Hunt Group all the time, only
during “Day” operation (Night Service is off), or only during “Night” operation
(Night Service is on). This feature affects only the Automated Attendant service
of PARTNER MAIL.
Related Features
■
■
■
Use Group Call Distribution (#206) to assign lines to the VMS Hunt Group.
Use Hunt Group Extensions (#505) to assign extensions to the VMS Hunt
Group.
Use Night Service Button (#503) to program a Night Service button for
extension 10.
Considerations
This feature requires special hardware. For more information, see “PARTNER
MAIL” in Chapter 4.
Valid Entries
1 = Always ✔
2 = Day Only
3 = Night Only
Programming
To change the VMS Hunt Schedule setting for PARTNER MAIL’s Automated
Attendant service:
1.
Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 5 ] [ 0 ] [ 7 ].
2.
If you want to change the setting to day only, press [ Next Data ] until the display
reads:
VMS HuntSchedule
2 Day Only
If you want to change the setting to night only, press [ Next Data ] until the
display reads:
VMS HuntSchedule
3 Night Only
3.
5-132
Select another procedure or exit programming mode.
VMS Hunt Schedule (#507)
Voice Mailbox (F14)
Description
This feature lets a user transfer a caller directly to a specific extension’s voice
mailbox, in order for the caller to leave a message without first having to ring the
extension. This feature is useful when a user knows that a co-worker is away
from his or her desk.
Considerations
■
This feature requires special hardware. For more information, see
“PARTNER MAIL” in Chapter 4.
■
To call PARTNER MAIL to check for messages, press [ Intercom ] [ 7 ] [ 7 ] [ 7 ]
and follow the instructions on the recorded message. (Alternatively, you can
program the VMS Hunt Group on a button for one-touch access to
PARTNER MAIL.)
■
This feature is available only on system phones.
Programming
To program the Voice Mailbox feature code on an Auto Dial button:
1.
Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ Central Tel Program ].
2.
Enter the number of the extension to be programmed with this feature.
3.
Press a programmable button.
4.
Press [ Feature ] [ 1 ] [ 4 ].
5.
Program another button for this extension or exit programming mode.
1.
From a system phone, press the programmed button or dial [ Feature ] [ 1 ] [ 4 ].
2.
Enter the two-digit extension number (or press an Auto Dial button or Manual
Signaling button) of the system subscriber for whom the caller wants to
leave a message.
The caller is routed to the mailbox and hears the personal greeting
recorded for that mailbox.
3.
Hang up.
Using
Voice Mailbox (F14)
5-133
Troubleshooting
6
Contents
When You Need Help
Power Failure Operation
Problems and Solutions
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■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
All Phones Dead: No Dial Tone or Lights
Multiple Phones Dead: No Dial Tone or Lights
Trouble Making Outside Calls
Phone Does Not Ring
Calls are Answered Automatically
Trouble Hearing Called Party Answer
Using the Recall Feature Has No Effect
Using the Recall Feature Disconnects Call
Phone Rings Back After Intercom Call with No One at
Other End
Combination Extension Problem: Phone Does Not Ring
Properly
Call on Hold Hangs Up, but Line Does Not Disconnect
Calls on Hold Are Disconnected
Phone Display Does Not Work
Phone Display Does Not Show Caller ID Name/Number
Some Caller ID Information Does Not Display
System Phone in Combination Extension Does Not Work
Standard Device Does Not Answer
Standard Device Does Not Dial Out Properly
Poor Transmission Quality on Modem
Other Problems with Phones
Other Problems with System
6-1
6-1
6-2
6-2
6-2
6-3
6-4
6-5
6-5
6-6
6-6
6-6
6-7
6-7
6-8
6-8
6-8
6-9
6-9
6-9
6-10
6-10
6-10
6-11
6-i
Troubleshooting
6
When You Need Help
If you should have a problem with your system, you may be able to solve it
yourself by following the appropriate troubleshooting procedures described in
this appendix. If not, you can call for help: in the continental U.S., call the
Helpline at 1 800 628-2888; outside the continental U.S., call your AT&T
Authorized Dealer.
If you call, have the following information ready so that the representatives can
better help you:
■
The kind of system you have (for example, PARTNER II, Release 3)
■
The number of lines and extensions in your system
■
The model number of the problem phone, if applicable (located on the
upper right-hand corner of the phone—MLS-34D, MLS-18D, MLS-12D,
MLS-12, MLS-6, or MLC-6).
If you followed a troubleshooting procedure and need more help, tell the
representative what you did.
Power Failure Operation
When power to the system is cut off, the first line on each 206 module
automatically connects to the first extension on the module. This allows you to
make and answer calls during a power outage, provided you have a standard
phone connected to any of these extensions. (During a power failure, standard
phones can only make and receive calls—other system features are not
available.)
The system can stay programmed for approximately four days after it stops
receiving power. After four days elapse, all of the system’s programmed
settings return to the factory settings.
Troubleshooting
6-1
Problems and Solutions
This section describes various difficulties that might occur, possible causes for
the difficulty, and procedures you can follow to try to solve the problem.
Programming procedure names are shown in boldface type; for more
information on a specific procedure, refer to the procedure name in Chapter 5.
All Phones Dead: No Dial Tone or Lights
Possible Cause 1: Control unit is not receiving power.
What to do: Make sure the control unit’s power cord is plugged securely into the wall
outlet. Also make sure the main circuit breaker (little plastic pop-up tab shown in Figure
1-1 in Chapter 1) is in the “ON” position (pushed in).
■
If the green LEDs on the modules are lit and the trouble is gone, the problem is
corrected.
■
If the green LEDs on the modules are lit but the trouble remains, call the AT&T
Helpline.*
■
If the green LEDs on the modules are out, go to Possible Cause 2.
■
If any green LEDs on the modules are flashing, call the AT&T Helpline.*
Possible Cause 2: The power outlet may be faulty.
What to do: Test the outlet by plugging in an appliance, like a lamp or radio.
■
If the appliance does not work, the outlet is faulty. If possible, plug the control unit
into a different outlet. Then check the fuse box or call an electrician.
■
If the appliance works, call the AT&T Helpline.*
Multiple Phones Dead: No Dial Tone or Lights
Possible Cause 1: The LED on one system module is out.
What to do: If the green LED on the front of a module is out, try reseating the module in the
control unit.
■
If the LED lights, the problem is corrected.
■
If the problem remains, call the AT&T Helpline.*
Possible Cause 2: The LEDs on several system modules are out.
What to do: If the LEDs on the front of several system modules are out, try reseating the
leftmost module of the ones with the lights out (see “Replacing System Modules” in the
PARTNER II Communications System Installation guide).
■
If the LEDs light, the problem is corrected.
■
If the problem remains, call the AT&T Helpline.*
*
6-2
In the continental U.S., help is available at 1 800 628-2888. Outside the continental U.S., call your local
AT&T Authorized Dealer.
Troubleshooting
Trouble Making Outside Calls
Trouble making outside calls could be one of the following:
■
You hear a dial tone, but the dial tone continues as you try to dial.
■
You hear a dial tone, and the dial tone cuts off when you dial, but the line does not
ring.
■
You hear a busy signal as you dial.
■
You hear nothing at all.
Possible Cause 1: Forced Account Code Entry is active.
What to do: Find out if Forced Account Code Entry (#307) is assigned to your extension.
If it is, follow the procedure for entering an account code.
■
If you can make a call, the problem is solved.
■
If Forced Account Code Entry is not assigned to your extension, go to Possible
Cause 2.
Possible Cause 2: Dial Mode is set incorrectly.
What to do: Find out if you have touch-tone or rotary service and set the Dial Mode (#201)
to “Touch-Tone” or “Rotary.”
■
If you can make a call, the problem is solved.
■
If the Dial Mode is already set correctly, go to Possible Cause 3.
Possible Cause 3: Someone may have changed the Outgoing Call Restriction setting.
What to do: If you were able to make a call without any trouble before, find out if someone
changed the Outgoing Call Restriction (#401) for your extension.
■
If you were able to call on the phone before, and no one changed your Outgoing Call
Restriction (#401) setting, go to Possible Cause 4.
Possible Cause 4: Local phone company is not accurately receiving the dialing signals.
What to do: Isolate the problem. Use the telephone to make calls on different lines. Then,
make calls on different phones using the same line.
*
■
If you cannot make calls from one phone on all lines, follow the procedure for “Other
Problems with Phones,” Possible Cause 2.
■
If you cannot make calls using different phones, go to Possible Cause 5 on the next
page.
In the continental U.S., help is available at 1 800 628-2888. Outside the continental U.S., call your local
AT&T Authorized Dealer.
Troubleshooting
6-3
Possible Cause 5: Too many standard devices trying to dial simultaneously. (If the
problem is on a system phone, go to Possible Cause 6.)
What to do: Stay on the line and wait for dial tone, or try your call later.
■
If you can make a call, you may want to expand system capacity to avoid future
problems. Call the AT&T Helpline.*
■
If you wait 30 seconds and still do not hear a dial tone, go to Possible Cause 6.
Possible Cause 6: Local phone company line is faulty.
What to do: One at a time, unplug each outside line from the 206, 400, or 200 module
inside the control unit. Then plug each line into a standard telephone and try to make a
call.
■
If the trouble appears on the standard phone, try another line cord; if the trouble
persists, report it to your local phone company.
■
If the trouble does not appear on the standard phone, the trouble is with your control
unit. Call the AT&T Helpline.*
Phone Does Not Ring
Possible Cause 1: Volume control set too low (system phone) or turned off (standard
phone).
What to do: Press the volume control button to increase ringer volume, or turn ringer on.
■
If the phone rings increasingly louder, the problem is solved.
■
If the phone still does not ring, go to Possible Cause 2.
Possible Cause 2: The Do Not Disturb or Call Forwarding feature is turned on.
What to do: Check to see if Do Not Disturb or Call Forwarding is turned on.
■
If Do Not Disturb or Call Forwarding is turned on, turn it off by pressing the
programmed button.
■
If Do Not Disturb or Call Forwarding is not turned on, go to Possible Cause 3.
Possible Cause 3: Phone’s Line Ringing may be programmed for “No Ring” or “Delayed
Ring.”
What to do: Check to see if the phone’s Line Ringing is programmed for “No Ring” or
“Delayed Ring.” Refer to “Line Ringing” in Chapter 5 for more information.
■
If Line Ringing is set for “No Ring” or “Delayed Ring,” change the setting if necessary.
■
If Line Ringing is set for “Immediate Ring,” the phone may be defective. Follow the
procedure for “Other Problems with Phones,” Possible Cause 2.
*
6-4
In the continental U.S., help is available at 1 800 628-2888. Outside the continental U.S., call your local
AT&T Authorized Dealer.
Troubleshooting
Calls are Answered Automatically
A call rings once, then disappears as if it were answered.
Possible Cause 1: The Automatic System Answer or Direct Extension Dial feature is turned
on.
What to do: Check to see if Automatic System Answer or Direct Extension Dial is
turned on.
■
If Automatic System Answer or Direct Extension Dial is turned on, turn it off by
pressing the programmed button.
■
If Automatic System Answer or Direct Extension Dial is not turned on, go to Possible
Cause 2.
Possible Cause 2: An optional device answers when it should not (this could occur with a
fax machine, answering machine, or modem).
What to do: Be sure the device is set to answer correctly. If the device answers before it
should, adjust it to answer on a later ring. If the device should not answer calls at all, turn
its auto-answer feature off. Refer to the device’s user manual.
■
For every optional device connected to your system, either set the device itself to
answer on a later ring (when the Line Ringing for the device’s extension is set to
“Immediate Ring”) or set the extension’s Line Ringing to “Delayed Ring.” If the
optional device no longer answers calls automatically, the problem is solved.
■
If the problem remains, call the AT&T Helpline.*
Trouble Hearing Called Party Answer
Possible Cause 1: If you are using a speakerphone, there may be environmental factors
that affect the performance of the speaker or microphone (for example, too much
background noise).
What to do: See “Speakerphone Performance Tips” in Chapter 3 for suggestions on the
proper use of the speakerphone.
■
If the problem is not solved, go to Possible Cause 2.
Possible Cause 2: If the system is set for rotary dialing, the Rotary Dialing Timeout interval
is too long. If the system is set for touch-tone dialing, you may have a defective phone or
cord. See “Other Problems with Phones,” Possible Cause 2 and 3.
What to do: Reset the interval using Rotary Dialing Timeout (#108).
*
■
If you can hear the called party answer, the problem is solved.
■
If the problem is not solved, call the AT&T Helpline.*
In the continental U.S., help is available at 1 800 628-2888. Outside the continental U.S., call your local
AT&T Authorized Dealer.
Troubleshooting
6-5
Using the Recall Feature Has No Effect
Possible Cause: Recall Timer Duration setting is too short.
What to do: Increase the Recall Timer Duration (#107) by 100 milliseconds. See Chapter
5.
■
If the Recall feature works, the problem is solved.
■
If the Recall feature still does not work, continue increasing the Recall Timer Duration
by increments of 100 milliseconds until the problem is solved.
Using the Recall Feature Disconnects Call
This problem applies when the system is installed behind a PBX or Centrex system or with
the local phone company’s “Call Waiting” feature.
Possible Cause: Recall Timer Duration setting is too long.
What to do: Decrease the Recall Timer Duration (#107) by 100 milliseconds.
■
If the Recall feature works properly, the problem is solved.
■
If the Recall feature still disconnects calls, continue decreasing the Recall Timer
Duration by increments of 100 milliseconds until the problem is solved.
Phone Rings Back After Intercom Call
with No One at Other End
Possible Cause 1: The switchhook on a standard phone is accidentally pressed and
released, causing a call to ring back.
What to do: Always replace the handset carefully.
■
If the problem is not solved, go to Possible Cause 2.
Possible Cause 2: Automatic Line Selection is programmed incorrectly.
What to do: If one of the phones involved is a standard single-line rotary or touch-tone
telephone, program its Automatic Line Selection to “intercom first.”
■
*
6-6
If the problem is not solved, call the AT&T Helpline.*
In the continental U.S., help is available at 1 800 628-2888. Outside the continental U.S., call your local
AT&T Authorized Dealer.
Troubleshooting
Combination Extension Problem:
Phone Does Not Ring Properly
Possible Cause 1: Ringer equivalents are too high for the extension.
What to do: If this is a combination extension (two devices), be sure the total of the
devices’ Ringer Equivalence Numbers (REN) does not exceed 2. If it does, unplug one of
the devices.
■
If the ringer functions properly, the problem was that the REN exceeded 2; the
system is okay.
■
If the trouble still appears, go to Possible Cause 2.
Possible Cause 2: Optional device (such as a fax, answering machine, or modem) is faulty.
What to do: Remove the optional device from the extension and plug in an optional device
that you know rings properly.
■
If the ringer functions properly, the problem is in the optional device; the system is
okay. Replace the optional device.
■
If the trouble still appears, go to Possible Cause 3.
Possible Cause 3: Bad adapter.
What to do: Make sure the standard device in the combination is plugged into the correct
slot on the 267F2 bridging adapter. If the extension still does not work properly, unplug the
adapter from the wall jack. Unplug the phone’s cord from the adapter and plug it into the
wall jack.
■
If the phone works, there is a problem with the bridging adapter. Replace the
bridging adapter (use only an AT&T 267F2 bridging adapter). If the problem
persists, call the AT&T Helpline.*
■
If the phone does not work, call the AT&T Helpline.*
Call on Hold Hangs Up,
but Line Does Not Disconnect
Possible Cause 1: Hold Disconnect Time is programmed incorrectly—too long.
What to do: Change Hold Disconnect Time (#203) from “Long” to “Short.”
*
■
If abandoned calls on hold are disconnected, the problem is solved.
■
If abandoned calls on hold still do not disconnect, or the Hold Disconnect Time was
already “Short,” go to Possible Cause 2.
In the continental U.S., help is available at 1 800 628-2888. Outside the continental U.S., call your local
AT&T Authorized Dealer.
Troubleshooting
6-7
Possible Cause 2: Local phone company does not send hold release signal.
What to do: Call your local phone company and find out whether they send a hold release
signal.
■
If the local phone company does not send a hold release signal, or if they do but the
problem still occurs, call the AT&T Helpline.*
Calls on Hold Are Disconnected
Possible Cause: Hold Disconnect Time is programmed incorrectly—too short.
What to do: Change the Hold Disconnect Time (#203) from “Short” to “Long.”
■
If calls on hold no longer disconnect, the problem is solved.
■
If calls on hold still get disconnected, or the Hold Disconnect Time was already set to
“Long,” call the AT&T Helpline.*
Phone Display Does Not Work
Possible Cause: Date, day, and time do not display properly.
What to do: Re-enter the date, day, and time using System Date (#101), System Day
(#102), and System Time (#103).
■
If the display is correct, the problem is solved.
■
If the display is still not correct, follow the procedure for “Other Problems with
Phones.”
Phone Display Does Not
Show Caller ID Name/Number
Possible Cause 1: Not receiving Caller ID service from local phone company.
What to do: Contact local phone company to check on Caller ID service.
■
If you are not receiving Caller ID service, subscribe to it.
■
If you are receiving Caller ID service, go to Possible Cause 2.
Possible Cause 2: Wrong 206 and/or 400 module installed in the control unit.
What to do: Make sure lines with Caller ID service are connected to 206EC or 400EC
modules.
■
If Caller ID lines are not connected to 206EC or 400EC modules, install the
appropriate modules and/or make the appropriate connections.
■
If Caller ID lines are connected to 206EC or 400EC modules, call the AT&T Helpline.*
*
6-8
In the continental U.S., help is available at 1 800 628-2888. Outside the continental U.S., call your local
AT&T Authorized Dealer.
Troubleshooting
Some Caller ID Information Does Not Display
Possible Cause: Not all calls on Caller ID lines will be displayed. This varies by local
phone company.
What to do: If Caller ID information for a large number of calls is not displayed, contact
your local telephone company.
System Phone in
Combination Extension Does Not Work
Possible Cause 1: System phone is plugged into the wrong jack of the bridging adapter.
What to do: Plug the system phone into the correct jack—see the PARTNER II
Communications System Installation guide for instructions. (If an MLS-18D is part of the
combination, make sure the second device is plugged directly into it.)
■
If the system phone works properly, the problem is solved.
■
If the problem remains, go to Possible Cause 2.
Possible Cause 2: Wrong cord and bridging adapter used to connect the standard phone.
What to do: First, unplug the bridging adapter from the wall jack. Then, unplug the system
phone from the adapter and plug it into the wall jack.
■
If the system phone works properly, either the cord or the adapter must be replaced.
(Use only an AT&T 267F2 bridging adapter.) Call the AT&T Helpline* for details.
Standard Device Does Not Answer
Possible Cause: A standard device (such as a fax machine or answering machine) does
not answer intercom calls or transferred calls because it does not recognize the distinctive
ringing pattern used by the system.
What to do: Change the extension’s setting for Distinctive Ring (#308) to “Not Active,” so
that the extension uses the same ringing for intercom and transferred calls as it does for
outside calls.
*
■
If the device works properly, the problem is solved.
■
If the problem remains, call the AT&T Helpline* for assistance.
In the continental U.S., help is available at 1 800 628-2888. Outside the continental U.S., call your local
AT&T Authorized Dealer.
Troubleshooting
6-9
Standard Device Does Not Dial Out Properly
Possible Cause: A standard device with auto dialing (such as a modem) does not
recognize the intercom dial tone generated by the system.
What to do: Change the setting for Intercom Dial Tone (#309) for the extension to
“Machine,” so that the system generates central office (outside) dial tone for the extension.
■
If the device works properly, the problem is solved.
■
If the problem remains, call the AT&T Helpline* for assistance.
Poor Transmission Quality on Modem
Possible Cause: A high-speed modem is connected, through an extension jack on the
control unit, to a standard central office telephone line; but the line quality is not sufficient
to generate a clear signal when the modem transmits through the system interface.
What to do: Either connect the modem directly to the network interface jack for a line, or
contact your local telephone company for information about upgrading line quality.
■
If the device works properly, the problem is solved.
■
If the problem remains, call the AT&T Helpline* for assistance.
Other Problems with Phones
Possible Cause 1: Phone needs to be reset.
What to do: Unplug the cord from the base of the problem phone and (with the handset
hung up) plug the cord in again.
If the problem remains, go to Possible Cause 2.
■
Possible Cause 2: The telephone may be defective.
What to do: Unplug the cord from the base of the problem phone and plug it into a phone
that works.
*
■
If the other phone works, then the old phone was faulty. Call the AT&T Helpline* to
arrange for a replacement.
■
If the other phone does not work, go to Possible Cause 3.
In the continental U.S., help is available at 1 800 628-2888. Outside the continental U.S., call your local
AT&T Authorized Dealer.
6-10
Troubleshooting
Possible Cause 3: The telephone cord may be defective.
What to do: Unplug the cord from the base of the phone and the wall jack. Replace it with
a cord that works.
■
If the phone works, the cord is faulty. Call the AT&T Helpline* to arrange for a
replacement.
■
If the phone does not work, and it is part of a combination extension, see
“Combination Extension Problem: Phone Does Not Ring Properly,” Possible Cause 3.
■
If the phone does not work, and it is not part of a combination extension, call the
AT&T Helpline.*
Other Problems with System
This procedure resets the system. Use it when you have any problems that are not
covered elsewhere in this section. The following procedure will disconnect all calls in
progress, but will not erase any system settings.
Possible Cause: System needs a hardware reset.
What to do: Unplug the control unit’s power cord from the wall. Wait 10 seconds, then
plug it back in.
■
*
If the problem is not solved, call the AT&T Helpline.*
In the continental U.S., help is available at 1 800 628-2888. Outside the continental U.S., call your local
AT&T Authorized Dealer.
Troubleshooting
6-11
Specifications
Capacities
System
■
■
■
■
■
■
Dimensions
and Weights
(approx.)
■
■
■
■
■
■
■
■
■
■
■
■
Switch Fabric
Electrical
Specifications
■
■
■
■
■
■
*
A
206E/206EC Module
2 outside lines
6 extensions
24 outside lines via line jacks on
■
four 206 plus four 400 modules
48 extensions via extension jacks
400E/400EC
on eight 206 modules
4 outside lines
1 loudspeaker paging system
via PAGE jack on processor
module
1 audio source via MUSIC ON
HOLD jack on processor module
(RCA phono plug required)
1 call reporting device via SMDR
jack on processor module (355A/F
adapter required)
2 doorphones, using 2 ext. jacks
■
Extension Jack
■
Module
■
Maximum 2 devices per extension
jack, total REN on jack not to
exceed 2.0* (System phone REN
is 0.0 (zero))
No more than one system phone
per jack
For programming, a system display
phone must be connected to
extension 10 or 11.
Primary Proc. Mod.
11"(D) x 17"(H) x 1.5"(W) or 27.9 x 43.2 x 3.8 cm
11"(D) x 17"(H) x 1.5"(W) or 27.9 x 43.2 x 3.8 cm
Exp. Proc. Mod.
206E/206EC module
11"(D) x 17"(H) x 1.5"(W) or 27.9 x 43.2 x 3.8 cm
400E/400EC module
11"(D) x 17"(H) x 1.5"(W) or 27.9 x 43.2 x 3.8 cm
Backplane & cover
12"(D) x 19"(H) x 11"(W) or 30.5 x 48.3 x 27.9 cm
MLS-34D phone
9.7"(D) x 5.3"(H) x 10"(W) or 24.6 x 13.5 x 25.4 cm
MLS-18D phone
9.5"(D) x 5"(H) x 6.75"(W) or 24.1 x 12.7 x 17.1 cm
MLS-12D phone
9.5"(D) x 5"(H) x 6.75"(W) or 24.1 x 12.7 x 17.1 cm
MLS-12 phone
9.5"(D) x 5"(H) x 6.75"(W) or 24.1 x 12.7 x 17.1 cm
MLS-6 phone
9.5"(D) x 5"(H) x 6.75"(W) or 24.1 x 12.7 x 17.1 cm
MLC-6 phone
9.4"(D) x 3.4"(H) x 7"(W) or 23.9 x 8.6 x 17.8 cm
MLS-CA24 Autodialer 9.7"(D) x 5.3"(H) x 3.4"(W) or 24.6 x 13.5 x 8.6 cm
4.0 lbs or 1.8 kgs
4.0 lbs or 1.8 kgs
4.5 lbs or 2.0 kgs
4.0 lbs or 1.8 kgs
5.5 lbs or 2.5 kgs
3.1 lbs or 1.4 kgs
2.8 lbs or 1.3 kgs
2.8 lbs or 1.3 kgs
2.7 lbs or 1.2 kgs
2.7 lbs or 1.2 kgs
2.8 lbs or 1.3 kgs
1.3 lbs or 0.6 kgs
Full digital, nonblocking
10 Watts (35 BTU/hour) per 400 module, normal and maximum power consumption
65 Watts (225 BTU/hour) per 206 module during normal operation
100 Watts (350 BTU/hour) per 206 module during maximum power consumption
8 Amps maximum current at full system capacity (two carriers with processor module and four 206
modules each)
On a PARTNER II 220V System: 2.2 Amps maximum current
4-day memory backup (96 hours)
The two devices combined on an extension jack can be a system phone with a standard device, or two standard devices; DO NOT
connect two system phones to the same extension jack. If a device lists two RENs, use the higher number when adding RENs.
Specifications
A-1
Primary
Processor Module
Specifications
Expansion
Processor Module
Specifications
Extension Jack
Specifications
■
68000 microprocessor, 256Kbytes RAM, 512Kbytes ROM
■
8051 microprocessor, 12mHz, 8Kbytes ROM
■
■
■
PAGE Jack
Specifications
■
■
■
SMDR Output
Format
■
■
■
■
Environmental
Requirements—
Control Unit
■
■
■
■
■
■
■
Electrical
Requirements
Ringing voltage: +5VDC, -140 VDC peak to peak; trapezoidal wave shaping
On a PARTNER II 220V System: +5VDC, -150 VDC peak to peak
35- to 38-Volt talk battery
Ringing frequency: 20 Hz
Draws current on inner wire pair
Provides contact closure on outer wire pair
600 Ohm impedance
1200 baud
No parity
8 data bits
2 stop bits
Mount on a wall at least 2 feet (0.6 meters) from the floor (wall mounting required)
Locate within 5 feet (1.5 meters) of the network interface jacks and a properly grounded
electrical outlet not controlled by a switch, using supplied 7-foot (2.1-meter) cords
Mount the Expansion Carrier at least 6" and not more than 24" away from the Primary Carrier
Operating temperature 32” to + 104°F (0° to + 40°C), not in direct sunlight
Humidity 15%–90%, noncondensing
For proper ventilation and easy replacement of modules, provide at least 6" (2.34cm) clearance
at the top and sides and 2 feet (0.6 meters) at the front and bottom of the control unit.
Locate in an area free of excess moisture, corrosive gases, dust, and chemicals
90–130 VAC, 50–60 Hz, 3-prong outlet separate ground, separately fused at 15 Amps
On a PARTNER II 220V System: 180–264 VAC, fused at 10 Amps
■
Outlet must not be controlled by an on/off switch
■
Grounding to comply with Underwriters Laboratories (UL) 1459:
A. An insulated grounding conductor that is not smaller in size and equivalent in insulation
material and thickness to the grounded and ungrounded branch circuit supply conductors,
except that it is green with or without one or more yellow stripes, is to be installed as part of the
circuit that supplies the product or system.
B. The grounding conductor mentioned in item A is to be connected to ground at the service
equipment.
C. The attachment-plug receptacles in the vicinity of the product or system are all to be of a
grounding type, and the grounding conductors serving these receptacles are to be connected
to earth ground at the service equipment.
■
Requirements for Installation of a telephone or other standard (tip/ring) device in another building requires the
Out-of-Building following In-Range Out-of-Building (IROB) protectors to protect the control unit and device from
electrical surges:
Extensions
■
■
A-2
Specifications
System phone: two AT&T IROB protectors
Standard device: one AT&T IROB protector plus one carbon block protector
Wiring
■
■
■
■
Safety
Requirements
Government
Approvals and
Local Phone
Company
Information
■
■
System phones: AT&T SYSTIMAX™ or at least 2-pair (4-wire) star (“home run” not “loop”)
Other standard telecommunications equipment (single-line phones, fax machines, answering
machines, etc.): 1-pair (2-wire) mounting cords (AT&T D2R mounting cords recommended)
Bridging adapter: AT&T 267F2
Range: 1,000 feet (305 meters) for system phones; 3,000 feet (915 meters) for standard devices
U.S.: Meets UL 1459 Issue 2
Canada: Meets CSA C22.2, 225
■
U.S.:
FCC Part 68
FCC registration number (U.S.): AS5 USA-61630-KF-E
FCC Part 15 Class A
REN (outside line jack): 0.9A per line jack
Jack type: RJ11C
Loop start lines
■
Canada:
DOC CP01, Issue 7
DOC registration number (Canada): 230 3756A
DOC CS03, Issues 6 & 7
Load Number = 7
Loop start lines
Specifications
A-3
Maintenance, Repair,
and Ordering Information
B
Maintenance
Your system is designed to provide trouble-free performance without any
special maintenance procedures. To reduce the risk of accidental damage:
■
Keep the system modules in an area free of dust, smoke, and moisture,
and do not block the air vents by placing objects on top of the system
carriers.
■
Do not place telephones near a heating duct, radiator, or other heat
source, and do not drop or expose them to excessive shock or vibration.
■
Unplug the telephone if its cord is damaged, if liquid is spilled into it, or if
its housing becomes cracked or otherwise damaged.
■
To clean your telephone, wipe the outside housing with a soft, dust-free
cloth. If absolutely necessary, you may use a cloth slightly dampened
with a mild soap and water solution. Dry quickly with a soft cloth.
CAUTION:
Your telephone contains sensitive electronic parts. Never submerge it in
any kind of liquid, and never use detergents, alcohols, solvents, abrasive
cleaners, or an excessive amount of water when cleaning the housing
and faceplate. To do so could result in irreparable damage.
Repair Information
Outside the continental U.S., contact your local AT&T Authorized Dealer for
warranty and repair information applicable to your system.
Maintenance
B-1
In-Warranty Repairs
If you purchased or leased your system directly from AT&T, AT&T will repair it
free of charge during the one-year warranty period. Simply call the Helpline and
ask for service.
Business-Day service is standard during the warranty period for both the control
unit and system phones. Business-Day service is performed during normal
business hours. However, if you need 24-hour service protection during the
warranty period on the control unit in case there is a major system failure, you
can purchase an Around-the-Clock service contract from your local AT&T sales
office (1 800 247-7000 in the continental U.S. only). (Around-the-Clock service
is not available for phones.)
If you purchased or leased your system through an AT&T Authorized Dealer,
contact your dealer for repairs.
Post-Warranty Repairs
If you purchased your system from AT&T and you have a post-warranty service
contract, AT&T service is provided under the terms of that contract.
To significantly reduce unexpected repair costs after the warranty period, you
can purchase a post-warranty service contract from AT&T. If you do not have a
contract, AT&T service is provided on a time-and-materials basis by calling the
Helpline. A contract provides to you, within the applicable coverage period
and response times, service calls with no charge for parts and labor on covered
repairs. Both Business-Day and Around-the-Clock coverages of varying lengths
are available. To order a post-warranty service contract, call 1 800 247-7000 (in
the continental U.S. only).
If you leased your system from AT&T, Business-Day service is included in your
lease. To upgrade to Around-the-Clock service, call 1 800-247-7000 (in the
continental U.S. only).
If you purchased or leased your system through an AT&T Authorized Dealer,
contact your dealer for repairs.
AT&T Limited Warranty
and Limitation of Liability
AT&T warrants to you, the customer, that your system will be in good working
order on the date AT&T or its authorized reseller delivers or installs the system,
whichever is later (“Warranty Date”). If you notify AT&T or its Authorized Dealer
within one year of the Warranty Date that your system is not in good working
order, AT&T will without charge to you repair or replace, at its option, the system
components that are not in good working order. Repair or replacement parts
may be new or refurbished and will be provided on an exchange basis. If AT&T
determines that your system cannot be repaired or replaced, AT&T will remove
the system and, at your option, refund the purchase price of your system or
apply the purchase price towards the purchase of another AT&T system.
B-2
Maintenance
If you purchased your system directly from AT&T, AT&T will perform warranty
repair in accordance with the terms and conditions of the specific type of AT&T
maintenance coverage you selected. A written explanation of AT&T’s types of
maintenance coverage may be obtained from AT&T by calling 1 800 247-7000
(in the continental U.S. only). If you purchased your system from an AT&T
Authorized Dealer, contact your reseller for the details of the maintenance plan
applicable to your system.
This AT&T limited warranty covers damage to the system caused by power
surges.
Unless otherwise expressly agreed to in a written agreement signed by AT&T,
AT&T will not be responsible under this limited warranty for damages resulting
from:
■
Failure to follow AT&T’s installation, operation, or maintenance
instructions;
■
Unauthorized system modification, movement, or alteration;
■
Unauthorized use of common carrier communication services accessed
through the system;
■
Abuse, misuse, or negligent acts or omissions of the customer and
persons under the customer’s control; or
■
Acts of third parties and acts of God.
AT&T’s obligation to repair, replace, or refund, as set forth above, is your
exclusive remedy.
Except as specifically set forth above, AT&T, its affiliates, suppliers, and dealers
make no warranties, express or implied, and specifically disclaim any warranties
of merchantability or fitness for a particular purpose.
Limitation of Liability
Except as provided below, the liability of AT&T and its affiliates and suppliers for
any claims, losses, damages, or expenses from any cause whatsoever
(including acts or omissions of third parties), regardless of the form of action,
whether in contract, tort, or otherwise, shall not exceed the lesser of: (1) the
direct damages proven; or (2) the repair cost, replacement cost, license fee,
annual rental charge, or purchase price, as the case may be, of the equipment
that directly gives rise to the claim. Except as provided below, AT&T and its
affiliates and suppliers shall not be liable for any incidental, special, reliance,
consequential, or indirect loss or damage incurred in connection with the
equipment. As used in this paragraph, consequential damages include, but are
not limited to, the following: lost profits, lost revenues, and losses arising out of
unauthorized use (or charges for such use) of common carrier
telecommunications services or facilities accessed through or connected to the
equipment. For personal injury caused by AT&T’s negligence, AT&T’s liability
shall be limited to proven damages to person. No action or proceeding against
AT&T or its affiliates or suppliers may be commenced more than twelve (12)
months after the cause of action accrues. THIS PARAGRAPH SHALL SURVIVE
FAILURE OF AN EXCLUSIVE REMEDY.
Maintenance
B-3
Product Ordering Information
Reference Materials
In addition to this guide, the following materials are available (the order numbers
are in parentheses):
■
System Planner (518-455-315) provides the forms needed to plan and
record how your system and telephones are to be programmed.
■
Installation (518-455-313) provides instructions for installing the system.
■
Quick Reference for Use with MLS-Series Telephones (518-455-306)
contains basic instructions for using system phones.
■
MLC-6 Cordless Telephone: Installation and Troubleshooting
(999-506-143) explains how to install the MLC-6 cordless telephone.
■
MLC-6 Cordless Telephone Quick Reference: Display and Controls
(999-506-146) contains basic instructions for using the MLC-6 cordless
telephone.
■
PARTNER MAIL Voice Messaging System: Installation, Administration,
and Maintenance (585-322-101) provides instructions for installing,
programming, and maintaining your PARTNER MAIL System.
■
PARTNER MAIL Voice Messaging System: Planning Guide and Forms
(585-322-501) provides the forms needed to plan and record how your
PARTNER MAIL System is to be programmed.
■
PARTNER MAIL Voice Messaging System: User's Quick Reference
(585-322-701) contains basic instructions for using the PARTNER MAIL
System.
To order these materials, call the AT&T Customer Information Center:
1 800 432-6600
In the U.S.:
1 800 255-1242
In Canada:
B-4
Maintenance
Hardware Components
Ordering additional telephones and modules, accessories, and replacement
parts for your system is convenient. Table B-1 (on the next page) shows where
you can buy system components in the United States.
To take full advantage of your system, the sources shown below can also
provide you with the optional equipment you might want for your system, such
as AT&T fax machines, answering machines, standard phones, modems,
paging systems, doorphones, headsets, bells, lights, strobes, music-on-hold
systems, and printers.
You can obtain most items from more than one source, either directly from AT&T
or from authorized dealers. Sources in the United States are:
■
AT&T Catalog Sales. This source is AT&T’s national phone/mail sales
center in Cincinnati. A Catalog Associate will place your order, including
AT&T installation if you need it. Or you can charge your order on a VISA,
Mastercard, or American Express card. The Catalog Associate can also
give you sales advice and mail you AT&T’s “Sourcebook” catalog of
systems, telephones, and accessories. Call 1 800 451-2100.
■
AT&T Sales Offices. Sales offices to serve the small business customer
are located throughout the country. To contact the office closest to you,
call 1 800 247-7000. A representative will place your order, including
AT&T installation if you need it.
■
AT&T Authorized Dealers. You can also buy most items from one of
AT&T’s authorized dealers. To find the dealer nearest you, call 1 800
247-1212.
■
AT&T PhoneCenter Stores. Your local PhoneCenter Store carries most
items. To locate the nearest store, call 1 800 222-3111 or see your local
white pages under “AT&T PhoneCenter Store.”
■
AT&T National Parts Sales Center. This national sales center, located
in Denver, stocks replacement parts for the control unit and telephones.
Telephone orders can be placed by calling 1 800 222-PART.
In Canada, order these items from AT&T Canada:
Eastern Canada and Ottawa:
Ontario:
Central and Western Canada:
1 514 335-7200
1 416 756-5236
1 800 561-5165
Maintenance
B-5
To use Table B-1, first locate the item you want. A triangle (
▲)
indicates where you can obtain it.
SOURCE (U.S.)
AT&T
Catalog Sales
(Sourcebook)
AT&T
Sales
Office
AT&T
PhoneCenter
Store
AT&T
Authorized
Dealer
AT&T
National Parts
Sales Center
(800) 451-2100
(800) 247-7000
*
**
(800) 222-PART
System Modules and Wiring:
Primary Processor module
Expansion Processor module
Line/Extension module (206E/206EC)
Includes module, two 7-ft. line cords, and installation
instructions
Line module (400E/400C)
Includes module, four 7-ft. line cords, and instructions
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Backplane
▲
▲
System cover
▲
▲
AC power cord
Line cord (D2R)
Connects 206E or EC and 400E or EC modules to network interface (clear color). Specify length: 7 (standard length), 14, or 25 ft.
▲
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267F2 bridging adapter
Connects two devices to one extension
In-Range Out-of-Building (IROB) protector
Required when installing extensions in another building from
the control unit (two required per MLS-model telephone, one
per standard phone or device)
Z300A Electromagnetic Interference (EMI) Filter
Includes filter, 7-ft. line cord, and installation instructions
267C line adapter
Splits two outside lines from an RJ14 network interface jack,
so that each line has its own modular plug (do not use at
extension jacks)
355A/355AF adapter
Connects call reporting device to primary processor module
▲
▲
▲
▲
▲
▲
▲
▲
▲
System Telephones and Accessories:
MLS-34D corded telephone, black or white
MLS-18D corded telephone, black or white
▲
▲
MLS-12D corded telephone, black or white
MLS-12 corded telephone, black or white
▲
▲
MLS-6 corded telephone, black or white
▲
MLC-6 cordless telephone, black or white
▲
MLS-CA24 Intercom Autodialer, black or white
▲
Telephone stand, black or white
▲
▲
Button label package (specify telephone model)
Button label package (MLS-CA24 Intercom Autodialer)
Programming overlay for MLS-34D and/or MLS-18D/MLS-12D
Power unit for MLS-CA24 Intercom Autodialer
Handset (K2S1), black or white
Standard for MLS-model phones
Amplified handset (K6S), black or white
Optional for hard-of-hearing users with MLS-34D phones
Handset cord, 9 ft., black or white, coiled
Connects handset to telephone
Telephone mounting cord (D4BU)
Connects phone to wall jack, jack panel, or 206E or EC
module ext. jack. Specify length: 2, 7, or 14 ft.
Modular telephone extension cord—8-connector
Extends the D4BU mounting cords
Specify length: 14, 25, 50, 75, or 100 ft.
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* To locate the AT&T PhoneCenter Store nearest you, see the listing in your local telephone directory’s white pages (under AT&T),
or call 1 800 222-3111 (in the continental U.S. only).
** To locate the nearest AT&T Authorized Dealer, call 1 800 247-1212 (in the continental U.S only).
Table B-1 Sources of Additional Equipment and Replacement Parts (U.S.)
B-6 Maintenance
FCC Information
C
Federal Communications Commission
(FCC) Interference Information
This equipment has been tested and found to comply with the limits for a Class
A digital device, pursuant to Part 15 of FCC rules. These limits are designed to
provide reasonable protection against harmful interference when the equipment
is operated in a commercial environment. This equipment generates, uses, and
can radiate radio frequency energy and, if not installed and used in accordance
with the instruction manuals, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to
cause harmful interference, in which case the user will have to correct the
interference at his or her own expense.
NOTE:
References to FCC regulations in this appendix are not applicable outside of the
U.S. The PARTNER II 220V System is suitable for use in commercial
environments only.
FCC Information
C-1
FCC Notification and Repair Information
This equipment is registered with the FCC in accordance with Part 68 of its
rules. In compliance with those rules, you are advised of the following:
■
Means of Connection: Connection to the telephone network shall be
through a standard network interface jack USOC RJ11C. These USOCs
must be ordered from your local telephone company.
This equipment may not be used with party lines or coin telephone
lines.
■
Notification to the Telephone Companies: Before connecting this
equipment, you or your equipment supplier must notify your local
telephone company’s business office of the following:
– The telephone number(s) you will be using with this equipment.
– The appropriate registration number and ringer equivalence number
(REN), which can be found on the right hand side of the primary
carrier.
– The facility interface code, which is O2LS2.
You must also notify your local telephone company if and when this
equipment is permanently disconnected from the line(s).
■
Repair Instructions: If you experience trouble because your equipment
is malfunctioning, the FCC requires that you disconnect the equipment
from the network and not use it until the problem has been corrected.
Repairs to this equipment can only be made by the manufacturer, its
authorized agents, or by others who may be authorized by the FCC. In
the event repairs are needed on this equipment, please contact the AT&T
National Service Assistance Center (NSAC) at 1 800 628-2888. For
warranty information, see Appendix B.
■
Rights of the Local Telephone Company: If this equipment causes
harm to the telephone network, the local telephone company may
discontinue your service temporarily. If possible, they will notify you in
advance. But if advance notice is not practical, you will be notified as
soon as possible. You will also be advised of your right to file a complaint
with the FCC.
Your local telephone company may make changes in its facilities,
equipment, operations, or procedures that affect the proper
functioning of this equipment. If they do, you will be notified in
advance to give you an opportunity to maintain uninterrupted
telephone service.
■
C-2
Hearing Aid Compatibility: The custom telephones for this system are
compatible with inductively coupled hearing aids as prescribed by the
FCC.
FCC Information
DOC Notification and
Repair Information
The Canadian Department of Communications (DOC) label identifies certified
equipment. This certification means that the equipment meets certain
telecommunications network protective, operational, and safety requirements.
The DOC does not guarantee the equipment will operate to the user’s
satisfaction.
Before installing the equipment, users should ensure that it is permissible to
connect it to the facilities of the local telecommunications company. The
equipment must also be installed using an acceptable method of connection. In
some cases, the company’s inside wiring for single-line individual service may
be extended by means of a certified connector assembly (telephone extension
cord). The customer should be aware that compliance with the above
conditions may not prevent degradation of service in some situations.
Repairs to certified equipment should be made by an authorized Canadian
maintenance facility designated by the supplier. Any repairs or alterations
made by the user to this equipment, or any equipment malfunctions, may give
the telecommunications company cause to request the user to disconnect the
equipment.
Users should ensure for their own protection that the electrical ground
connections of the power utility, telephone lines, and internal metallic water pipe
system, if present, are connected. This precaution may be particularly
important in rural areas.
CAUTION:
Users should not attempt to make such connections themselves, but
should contact the appropriate electrical inspection authority or
electrician, as appropriate.
To prevent overloading, the Load Number (LN) assigned to each terminal
device denotes the percentage of the total load to be connected to a telephone
loop used by the device. The termination on a loop may consist of any
combination of devices subject only to the requirement that the total of the Load
Numbers of all the devices does not exceed 100.
DOC Certification No.: 230 3756A
CSA Certification No.: LR 60486
Load No.: 7
FCC Information
C-3
Renseignements sur la notification du ministére
des Communications du Canada et la
réparation
L’étiquette du ministére des Communications du Canada identifie le matériel
homologué. Cette étiquette certifie que le matériel est conforme à certaines
normes de protection, d’exploitation et de sécurité des réseaux de
télécommunications. Le Ministére n’assure toutefois pas que le matériel
fonctionnera à la satisfaction de l’utilisateur.
Avant d’installer ce matériel, l’utilisateur doit s’assurer qu’il est permis de le
raccorder aux installations de l’entreprise locale de télécommunication. Le
matériel doit également être installé en suivant une méthode acceptée de
peuvent etre prolonges au moyen d’un dispositif homologue de raccordement.
Dans certains cas, les fils intérieurs de l’enterprise utilisés pour un service
individuel à ligne unique peuvent être prolongés au moyen d’un dispositif
homologué de raccordement (cordon prolongateur téléphonique interne).
L’abonné ne doit pas oublier qu’il est possible que la conformité aux conditions
énoncées ci-dessus n’empêchent pas la dégradation du service dans certaines
situations. Actuellement, les entreprises de télécommunication ne permettent
pas que l’on raccorde leur matériel à des jacks d’abonné, sauf dans les cas
précis prévus pas les tarifs particuliers de ces entreprises.
Les réparations de matériel homologué doivent être effectuées par un centre
d’entretien canadien autorisé désigné par le foumisseur. La compagnie de
télécommunications peut demander à l’utilisateur de débrancher un appareil à
la suite de réparations ou de modifications effectuées par l’utilisateur ou à cause
de mauvais fonctionnement.
Pour sa propre protection, l’utilisateur doit s’assurer que tous les fils de mise à la
terre de la source d’énergie électrique, des lignes téléphoniques et des
canalisations d’eau métalliques, s’il yen a, sont raccordés ensemble. Cette
précaution est particuliérement importance dans les régions rurales.
AVERTISSEMENT:
L'utilisateur ne doit pas tenter de faire ces raccordements lui-même; il
doit avoir racours à un service d’inspection des installations électriques,
ou à un electrician, selon le cas.
L’indice de charge (IC) assigné à chaque dispositif terminal indique, pour éviter
toute surcharge, le pourcentage de la charge totale qui peut être raccordée a
un circuit téléphonique boucié utilisé par ce dispositif. La terminaison du circuit
boucié peut être constituêe de n’importe quellie combinaison de dispositifs,
pourvu que la somme des indices de charge de l’ensemble des dispositifs ne
dépasse pas 100.
No d’homolagation: 230 3756A
No de certification CSA: LR 60486
L’indice de charge: 7
C-4
FCC Information
Glossary
A
C
Account code
A code of up to 16 digits that is associated with
incoming or outgoing telephone calls. Entry of an
account code may be optional or forced. If entered,
an account code appears on the call record for a
call. See also Call record and Forced account
code entry.
Call Answer service
A PARTNER MAIL feature that lets callers leave a
message at an unanswered extension or transfer
themselves to another extension.
ASA
See Automatic System Answer.
Auto Dial button
A programmable telephone button that lets you dial
a series of digits simply by pressing that button. An
Auto Dial button can be used to store a feature
code, a phone number, or an account code so that
it can be dialed with one touch. See also
Programmable button.
Automated Attendant service
A PARTNER MAIL feature that answers calls and
routes them to the appropriate extension based on
caller responses to a recorded announcement. See
also PARTNER Attendant and PARTNER MAIL.
Automatic System Answer
A system feature that causes incoming calls to be
answered by the system if the receptionist cannot
answer within a specified number of rings. The
system plays a brief message and places the call
on hold.
Auxiliary equipment
Telecommunications equipment (other than MLSand MLC-model telephones) that can be connected
to the control unit. Auxiliary equipment includes
industry-standard devices that can connect directly
to the public telephone network (such as standard
phones or fax machines) as well as devices that
require the interface provided by the control unit
(such as a loudspeaker paging system).
B
Backplane
The bottom and rear portion of the plastic housing
that makes up a carrier. The backplane distributes
power to the system modules installed in the carrier.
See also Carrier.
Call record
A line of information on a call report that includes
data fields such as call type, date, time,
called/caller number, and call duration. See also
Account code and Call report.
Call report
A page of information that begins with a header and
lists incoming and outgoing calls to and from your
business on a call-by-call basis. See also Call
record and Call reporting.
Call reporting
A feature that provides records of call activity.
Call reporting is also referred to as Station
Message Detail Recording or SMDR.
Caller ID
A feature that displays an incoming caller’s number
(or name) on a system display phone. To get Caller
ID, you must subscribe to the service (if it is
available) from your local phone company and
connect Caller ID lines to the appropriate system
modules.
Caller ID Inspect
A feature that allows you to view incoming Caller ID
information on other lines while active on a call,
without placing the call on hold or hanging up.
Caller ID Name/Number
A feature that allows you to toggly between a
caller’s Caller ID Name and Caller ID number.
Caller ID service
A subscription service available from some local
telephone companies, providing the telephone
number and/or name of the caller on lines that have
the service.
Calling Group
A group of extensions that can be called
simultaneously by dialing a group calling code.
See also Hunt Group.
Calling restriction
A feature that lets you control telephone use at
specific extensions.
Glossary
GL-1
Carrier
Plastic housing, made up of a backplane and
cover, which holds system modules. Your
configuration consists of at least the primary carrier
and can be expanded to include the expansion
carrier.
Centralized Telephone Programming
A method of Telephone Programming that lets you
program individual extensions in the system from an
MLS-34D, MLS-18D, or MLS-12D phone at
extension 10 or extension 11. Centralized
Telephone Programming is an alternative to
Extension Programming.
CO Line
See Line.
Combination extension
An extension that has two devices connected to it.
Combination extensions can connect two
industry-standard devices or an industry-standard
device and an MLS- or MLC-model phone, but not
two MLS- or MLC-model phones.
Control unit
The control unit consists of a primary carrier, which
contains line and extension modules for connecting
lines coming into your building to the extensions in
your system. It also provides system features. The
control unit can be expanded to include an
expansion carrier for additional line and/or
extension capacity.
E
Expansion carrier
The optional component of the control unit that can
be connected to the primary carrier to expand your
system’s line and extension capacity. See also
Primary carrier.
Expansion processor module
The main module of the expansion carrier, which
must be installed in the center slot of the expansion
carrier. This AT&T module extends the primary
carrier’s management capabilities to the 206 and
400 modules installed in the expansion carrier. See
also Primary processor module.
Extension
An endpoint in the system (numbered 10–57) that
connects telephones or standard devices, which
can be dialed using the [ Intercom ] button. See also
Programming extension.
Extension jack
The location on 206 modules that allows you to
connect extension wiring to the control unit for
phones (or other telecommunications devices).
Extension number
The number assigned to each extension jack on a
206 module. Extension numbers run consecutively
from 10 through 57 (for a two-carrier configuration)
and are used for intercom calling.
Extension Programming
A method of Telephone Programming that lets users
program their own extensions from their MLS- or
MLC-model phones. See also Centralized
Telephone Programming.
D
DGC groups
See Group Call Distribution and Hunt Group.
Direct Extension Dialing
A feature that enables outside callers to dial an
extension or Hunt Group directly, without waiting for
the receptionist to transfer the call.
Doorphone
An AT&T proprietary phone that can be wall
mounted outside your office or in a lobby to allow
visitors to alert any number of system extensions by
pressing a button. The doorphone includes a
speaker and microphone, to allow two-way
conversation between the doorphone and the
phone that answers.
DXD
See Direct Extension Dialing.
GL-2
Glossary
F
Fax Management button
An MLS- or MLC-model phone button with lights
that is programmed with the extension number of a
fax machine. A user can monitor the lights next to
this button to determine when the fax machine is in
use, available, or not answering.
Feature phone
An industry-standard phone that includes
programmable buttons or other built-in features.
Forced account code entry
A system extension setting that forces the user to
enter an account code before making a call. See
also Account code.
400 module
The AT&T equipment component that has line jacks
for connecting up to four outside lines to the control
unit.
Intercom Auto Dial button
A button that is programmed to ring or page
another extension whenever the button is pressed.
The button can be used to call the extension or to
transfer a call to the extension with one touch; the
lights next to the button also show calling activity for
the extension.
Intercom call
A call that is made to another system extension with
an [ Intercom ] button on an MLS- or MLC-model
telephone using extension numbers.
G
Group Call Distribution
A system setting that automatically directs incoming
calls on specific lines to a Hunt Group. See also
Hunt group and VMS Hunt Group.
L
Line
The transmission path between your control unit
and the local phone company’s central office, used
for incoming and outgoing calls.
H
Line hunting
See Group Call Distribution.
Hotline phone
A standard phone at an extension set to ring
another extension automatically when the handset
is lifted.
Line jack
The location on 206 and 400 modules that allows
you to connect outside lines to the control unit.
Hunt Group
A group of extensions that takes incoming or
transferred calls in round-robin fashion. Calls to the
Hunt Group are directed to the first available
extension in the group, with the extension that
answered most recently being the last one in the
hunt order. See also VMS Hunt Group and Calling
Group.
Line number
The number assigned to each line jack on a 206 or
400 module. Line numbers run consecutively from
01 through 24 (for a two-carrier configuration).
Loudspeaker paging system
Equipment that lets you make announcements over
the loudspeaker from a system extension. Any
AT&T paging system can be connected to the
PAGE jack on the primary processor module in the
control unit.
I
M
ICLID
See Caller ID.
Industry-standard device
A telephone or other telecommunications device
that can be connected directly to the public
telephone network. See also Standard phone and
Proprietary device.
Mailbox
A storage area for greetings and messages in
PARTNER MAIL.
Manual Signaling
A feature that lets a user signal an extension by
pressing a programmed button. The phone at the
target extension beeps for as long as the button is
pressed. Alternatively, the Manual Signaling button
can be used to ring or voice signal the target
extension. See also Intercom Auto Dial button.
Glossary
GL-3
MLS- and MLC-model telephones
The AT&T telephones that are specifically designed
for use with PARTNER systems. Models include the
MLS-34D, MLS-18D, MLS-12D, MLS-12, MLS-6, and
MLC-6 phones.
Password
A four-digit code assigned by the system manager
that users can enter from MLS-model system
phones to override dialing restrictions and to turn
Night Service on and off. See also Night Service.
Music-on-hold system
Equipment that lets you play recorded music to
callers who are placed on hold. A music-on-hold
audio source can be connected to an RCA jack on
the primary processor module in the control unit.
Pickup Group
A group of extensions for which calls to any
extension in the group can be picked up, from any
extension in the system, by dialing a group pickup
code.
Primary carrier
The required component of the AT&T control unit
that contains the primary processor module and
206 modules and 400 modules. See also Expansion
carrier.
N
Network interface jack
A jack, generally located in your equipment room,
that provides access to an outside line coming into
your building from your local telephone company.
A line cord from the network interface jack to a line
jack on a 206 or 400 module connects the line to
your system.
Night Service
A feature that lets you redirect calls received after
hours or when a receptionist is not available to
answer calls. (This feature also activates night
service operation of PARTNER MAIL.)
Programmable button
A telephone button that does not have a line
assigned; it can be set up to dial a number or
access a feature. On MLS- and MLC-model
phones, programmable buttons can be used as
Auto Dial buttons (for one-touch dialing of intercom
or outside telephone numbers) or dial-code feature
buttons (for one-touch dialing of feature codes).
Programming
See System Programming and Extension
Programming.
O
One-touch Intercom Calling button
See Intercom Auto Dial button.
Outside lines
See Line.
P
PARTNER Attendant
An optional call routing device that answers calls
and routes them to the appropriate extension based
on caller responses to a recorded announcement.
PARTNER MAIL
An optional call routing and messaging device that
provides call coverage by answering calls and
routing them to caller designated extensions. It also
lets callers leave messages at unanswered
extensions and lets subscribers retrieve their
messages.
GL-4
Primary processor module
This AT&T module, which is always installed in the
center slot of the primary carrier, manages the
components of your control unit. See also
Expansion processor module.
Glossary
Programming extension
An extension from which you can program the
system; this can be either extension 10 or 11.
Proprietary device
A telephone or other device that is designed to work
with a specific system, and requires a special
interface to connect to the public telephone
network. For example, MLS- and MLC-model
telephones are proprietary devices that can only be
used with the control unit described in this guide.
See also Industry-standard device.
R
Recall
A system feature that sends a timed switchhook
flash to let you “recall” a dial tone to make another
call or to access a PBX or Centrex service. (Use
Recall only on an outside call; using Recall on an
intercom call disconnects the call.)
Ringer Equivalence Number (REN)
A measure of the power it takes to ring a phone or
other telecommunications device, usually shown on
a label on the bottom of the device.
S
SMDR (Station Message Detail Recording)
See Call reporting.
Speed dialing
A feature that lets a user dial a telephone number
quickly by dialing a short code.
Standard phone
An industry-standard touch-tone or rotary phone
such as you might have in your home. Some
standard phones include special feature buttons for
frequently used calling functions. See also
Industry-standard device and Feature phone.
Station
See Extension.
Station Message Detail Recording (SMDR)
See Call reporting.
Subscriber
(1) In PARTNER MAIL, a user who has a mailbox in
the system. (2) A user who has access to an
outside line with special features, such as Caller ID.
System
The AT&T control unit and MLS- and MLC-model
telephones that you purchased, plus all other
telecommunications devices that are connected to
your control unit.
System Answer
See Automatic System Answer.
System manager
The person in your business who is responsible for
managing your system, including equipment
programming.
T
Telephone Programming
Customizes extensions to meet the needs of
individual users, including the assignment of
features to programmable buttons. Telephone
Programming can be done either centrally or from
the user’s own extension. See also Centralized
Telephone Programming and Extension
Programming.
206 module
The AT&T equipment component that contains
jacks for connecting up to two outside lines and up
to six extensions to the control unit.
V
VMS (Voice Messaging System)
See PARTNER MAIL.
Voice Mail coverage
A PARTNER MAIL feature that provides Call
Answering service when a call is not answered by a
covered extension.
Voice Mail service
A PARTNER MAIL feature that enables callers to
leave messages for a user, and lets each user
record greetings and retrieve messages.
Voice Mailbox
See Mailbox.
Voice Messaging System (VMS)
See PARTNER MAIL.
VMS Hunt Group
Extension Hunt Group 7, reserved by the system to
identify extensions that are connected to PARTNER
MAIL. See also Group Call Distribution and Hunt
Group.
System phones
See MLS- and MLC-model telephones.
System Programming
Procedures that allow you to customize system
settings for your business. System Programming
requires an MLS-34D, MLS-18D, or MLS-12D phone
and must be done from extension 10 or 11.
Glossary
GL-5
Index
A
AA Extensions (#607), 5-2
Abbreviated Ringing (#305), 5-3
Accessories, 1-7, B-6
Account Code Entry, 5-4 - 5-5
Adding lines and extensions, 2-3, 2-5
Allowed List Assignments (#408), 5-6
Allowed Phone Number Lists (#407), 5-7 - 5-8
Amplified handset, 1-7, B-6
Answering a call
at your extension, 5-9
ringing at another extension, 5-26, 5-70 - 5-71
Answering machines, 4-9
Attendants, automated (see PARTNER Attendant)
Auto Dial buttons, 5-11 - 5-12
Auto Dial numbers
programming, 5-12
using, 5-12
Autodialers, Intercom, 1-5, 2-16, B-6
Automated attendants (see PARTNER Attendant)
Automatic Extension Privacy (#304), 5-13
Automatic Line Selection, 5-14 - 5-15
Automatic System Answer Button (#111), 5-16 - 5-17
Automatic System Answer Delay (#110), 5-18
Automatic System Answer Lines (#204), 5-19 - 5-20
Automatic System Answer Record/Playback, 5-21 - 5-22
Automatic VMS Cover (#310), 5-23
Auxiliary equipment
example setups, 4-1
overview, 1-6
programming for, 2-10
with Night Service, 4-19
B
Backlit display (MLS-18D only), 3-2, 5-51
Backplane, 1-2, B-6
Bells (see Extra alerts)
Busy extension indication (see Light patterns)
Busy Lamp Fields (BLF) feature (see Light patterns)
Button label sheets, 2-18, B-6
Buttons, system telephone, 3-2
C
Call Assistant Intercom Autodialer, 1-5, 2-16, B-6
Call Follow-Me, 5-24 - 5-25
Call Forwarding, 5-24 - 5-25
Call handling, 3-11
Call Intercept feature, 4-9
Call Pickup, 5-26
Call report, 4-21, 5-112
Call reporting devices, 4-20
Call Restriction, Outgoing (#401), 5-101
Call timer, 3-2, 5-50
Caller ID, 5-27 - 5-28
Caller ID Inspect feature, 5-29
Caller ID Name Display feature, 5-30
Calling
intercom (inside), 5-91
outside, 5-90
Calling extensions simultaneously, 5-64 - 5-66
Calling Group, 5-31, 5-64 - 5-66
Calling Group Extensions (#502), 5-31
Capabilities, system, 1-1
Capacities, system, 1-4, A-1
Centralized telephone programming, 2-1, 2-17
Changing system settings, 2-3, 2-5
Circuit breakers, 1-3
Clock, changing system, 2-3, 2-5, 5-117, 5-123
Combination extension
problems with, 6-7, 6-9
using, 3-10
Components, system, 1-2
Conference (Conf) button, 3-2, 5-32
Conference call, making a, 5-32 - 5-33
Conference Drop, 5-34
Conference, outside restriction, 5-102
Control unit, 1-2
Copy Settings (#399), 5-35
Cordless phones, 1-5, 3-3
Credit card scanners, 4-18
Cycle programming method, 2-12
D
Date, System (#101), 5-116
Day, System (#102), 5-117
Dead phones, 6-2, 6-9
Delayed ring, 5-86
DGC Groups (see Group Call Distribution)
Dial Mode (#201), 5-36
Dial tones, outside vs. intercom
standard phones, 3-8
system phones, 3-5
Dial-code features, 3-11
Dialing restrictions and permissions
for fax machine, 4-6
overriding, 2-8
programming, 2-7
summary of, 2-9
with PBX/Centrex services, 2-6
Direct Extension Dial Button (#113), 5-37 - 5-38
Direct Extension Dial Delay (#112), 5-39
Direct Extension Dial Lines (#205), 5-40 - 5-41
Direct Extension Dial Record/Playback, 5-42 - 5-43
Direct Line Pickup, Active Line, 5-44 - 5-45
Index
IN-1
Direct Line Pickup, Idle Line, 5-46
Direct programing method, 2-12
Direct Station Select (DSS) feature (see Auto Dial button
and Intercom Autodialers)
Disallowed List Assignments (#405), 5-47
Disallowed Phone Number Lists (#404), 5-48 - 5-49
Display
adjusting contrast (MLS-18D only), 3-3, 5-51
features, 5-50
Display Language (#303), 5-52
Display phone
for programming, 2-11
for receptionist, 2-15
Distinctive Ring (#308), 5-53
Do Not Disturb, 5-54
Doorphones
description, 1-7, 4-1
Doorphone Alert Extensions (#606), 5-55
Doorphone Extensions (#604/#605), 5-56
programming for, 5-55 - 5-56
Drop, Conference, 5-34
Dropping parties from a conference call, 5-34
E
Electrical specifications, A-1 - A-2
Electromagnetic Interference (EMI) filter, 1-7, 4-2, B-6
Emergency Phone Number List (#406), 5-57 - 5-58
Environmental requirements, A-2
Exclusive Hold, 5-59
Expansion processor module, 1-4, B-6
Extension
adding an, 2-4 - 2-5
copying settings, 2-4
groups, 2-10
numbering, 2-2
programming, 2-3, 2-5
programming from, 2-1, 2-11, 2-17
receptionist, 2-15
swapping, 2-5
transfer return, 5-128
Extension 10/11, 2-1, 2-11, 2-17
Extension, Transfer Return (#306), 5-128
Extra alerts, 1-7, 4-2
F
Fax Machine Extensions (#601), 5-60
Fax machines
dialing restrictions for, 4-6
example setups, 4-6
Notify feature, 4-5
programming for, 5-12, 5-60
transferring calls to, 4-4
using, 4-3
IN-2
Index
Fax Management button, 4-3, 5-60
FCC information, A-1
Feature button, 3-2
Feature phones, 3-9
Features
call handling, 3-11
dial-code, 3-11
speed dialing, 2-11, 2-14
summary of, 1-1
user-programmable, 2-19, 3-11
Forced Account Code Entry (#307), 5-61
Forwarding calls, 5-24 - 5-25
400E/400EC module, 1-4, B-6
G
Group Call Distribution (#206), 5-62 - 5-63
Group Calling, 5-31, 5-64 - 5-66
Group Hunting, 5-67 - 5-69, 5-77 - 5-78
Group Paging, 5-31, 5-64 - 5-66
Group Pickup, 5-70 - 5-71, 5-105
Groups
Calling, 5-31, 5-64 - 5-66
Hunt, 5-67 - 5-69, 5-77
Night Service, 5-99
overview, 2-10
Paging, 5-31, 5-64 - 5-66
Pickup, 5-70 - 5-71, 5-105
H
Hands-Free Answer on Intercom (HFAI), 3-6
Handset
using, 3-5
volume controls, 3-3
Hard-of-hearing handsets, 1-7, B-6
Hardware, 1-2, 1-6
Headsets, 1-7
Helpline, Inside front cover, 6-1
HFAI (Hands-Free Answer on Intercom), 3-6
Hold button, 3-2, 5-72
Hold Disconnect Time (#203), 5-74
Hold, Exclusive, 5-59
Holding a call, 5-59, 5-72 - 5-73
Hotline (#603), 5-75 - 5-76
Hunt Group Extensions (#505), 5-77 - 5-78
Hunt Groups (see also Group Call Distribution)
description, 2-10
programming, 5-78
using, 5-68
I
ICLID (see Caller ID)
Immediate call answering, 2-15
Immediate ring, 5-86
In-Range Out-of-Building (IROB) protectors, 1-7, 4-2, A-2,
B-6
Indicators, system telephone, 3-2
Industry-standard devices (see Standard devices)
Inside call, making an, 5-91
Intercom Auto Dial buttons, 5-12
Intercom Autodialers, 1-5, 2-16, B-6
Intercom buttons, 3-2
Intercom call, making an, 5-91
Intercom Dial Tone (#309), 5-79
Intercom status, 2-16, 3-4
IROB (In-Range Out-of-Building) protectors, 1-7, 4-2, A-2,
B-6
J
Jacks, 2-2
Joining a call, 5-80
L
Labeling
line and extension jacks, 2-2
system phones, 2-17
Language, Display (#303), 5-52
Last Number Redial, 5-81
Light patterns
description of, 3-4
Fax Management button, 4-3
Intercom Auto Dial button, 2-16, 3-4
Line
adding to system, 2-3, 2-5
assigning to extensions, 2-3, 5-84 - 5-85, 5-101
buttons, 3-2
cords, B-6
numbering, 2-2
reserving, 5-90
restricting use at individual extension, 5-82 - 5-83
Line Access Restriction (#302), 5-82 - 5-83
Line Assignment (#301), 5-84 - 5-85
Line Reserve feature, 5-90
Line Ringing, 5-86 - 5-87
Line Selection, Automatic, 5-14 - 5-15
Lines, Number of (#104), 5-100
Lists
allowed phone numbers, 5-7 - 5-8
disallowed phone numbers, 5-48 - 5-49
emergency phone numbers, 5-57 - 5-58
Loudspeaker Paging, 5-88
Loudspeaker paging system, 1-7, 4-2
M
Maintenance, B-1
Making a call, 5-89 - 5-91
Manual Signaling, 5-92 - 5-93
Marked System Speed Dial numbers, 2-8, 5-120
Message indicator, 3-3
Message Light On/Off, 5-94 - 5-95
Microphone, 3-5
Microphone (Mic) button, 3-3, 3-5
MLS-CA24 Intercom Autodialers, 1-5, 2-16, B-6
MLS-34D telephone
for receptionist, 2-16
programming overlay, 2-13
MLS-model telephones, 1-5, 3-1, B-6
Modems, 4-13
Modules
206E/206EC, 1-4, B-6
400E/400EC, 1-4, B-6
description, 1-4
expansion, 1-4, B-6
processor, 1-4, B-6
Monitoring call activity, 2-16, 5-11
Music-on-hold
description, 1-7, 4-2
programming, 5-96
Music-on-Hold (#602), 5-96
Mute, 3-6
N
Night Service
auxiliary equipment with, 4-19
dialing restrictions with, 2-8
programming, 5-98 - 5-99
using, 5-98
Night Service Button (#503), 5-97 - 5-98
Night Service Group Extensions (#504), 5-99
No ring, 5-86
Notify feature, 4-5
Number of Lines (#104), 5-100
Numbering of lines and extensions, 2-2
O
One-touch transfer (see Auto Dial numbers)
Optional equipment, 1-7, 2-10, 4-1
Ordering
equipment, B-5
reference materials and books, B-4
Index
IN-3
Out-of-building extension requirements, 1-7, 4-2
Outgoing Call Restriction (#401), 5-101
Outside Auto Dial numbers, 5-12
Outside call, making an, 5-90
Outside Conference Denial (#109), 5-102
Outside line, reserving an, 5-90
Overriding dialing restrictions, 2-8
Q
Quick Reference Cards (for system phones), B-4
Quick reference charts, Inside back cover
R
P
PAGE jack, 1-3, 4-2, A-1 - A-2
Paging MLS-model phones, 5-64 - 5-69
Paging, Loudspeaker, 5-88
PARTNER Attendant, 4-17, 5-2
PARTNER phones (see System phones)
Password, System (#403), 5-118
Pause, programming function in phone number, 5-114
Permissions, dialing, 2-7
Personal Speed Dial numbers, 2-14, 5-103 - 5-104
Picking up a held call, 5-73
Pickup Group, 5-105
Pickup Group Extensions (#501), 5-105
Pickup, Call, 5-26
Placing a call, 5-89 - 5-91
Power cord, B-6
Power failure, 3-7, 6-1
Primary processor module, 1-4, B-6
Privacy, 5-106
Privacy, Automatic Extension (#304), 5-13
Problems, solving, 6-1
Programmable buttons, 2-14, 2-17, 3-2
Programming (see also System Programming and
Telephone Programming)
after installation, 2-5
auxiliary equipment, 2-10
centralized telephone, 2-1, 2-17
changing system, 2-1, 2-5, 2-11
dial-code features onto buttons, 2-14, 2-17
extensions, 2-1, 2-4, 2-17
for PBX/Centrex support, 2-6
groups, 2-10
initial setup, 2-3
lines, 2-3, 2-5
methods, 2-12, 2-17
mode, 2-12
options, 2-7, 2-14
overlays, 2-12, 2-18
overview, 2-1
phone numbers on a button, 2-14, 5-12
programmable buttons, 2-14, 3-2, 5-12
quick reference charts, Inside back cover
receptionist extension, 2-15
restrictions and permissions, 2-7
IN-4
Index
Recall
programming feature on a button, 5-107 - 5-108
programming function in phone number, 5-114
using, 5-108
Recall Timer Duration (#107), 5-109
Receptionist extension, 2-15
Redial, Last Number, 5-81
Redial, Save Number, 5-111
Reference materials, B-4
REN (Ringer Equivalence Number), 1-6, A-1, A-3
Repair, B-1
Replacement parts, B-6
Reserving an outside line, 5-90
Resetting the system, 5-119, 6-11
Restriction, Line Access (#302), 5-82 - 5-83
Restriction, Outgoing Call (#401), 5-101
Restrictions, dialing
for fax machine, 4-6
overriding, 2-8
PBX/Centrex operation, 2-6
programming, 2-7
summary, 2-9
Retrieving a held call, 5-73
Ringer Equivalence Number (REN), 1-6, A-1, A-3
Ringer volume controls, 3-3
Ringing patterns
standard phones, 3-8
system phones, 3-5
Ringing, Abbreviated (#305), 5-3
Ringing, Line, 5-86 - 5-87
Rings, Transfer Return (#105), 5-129
Rotary Dialing Timeout (#108), 5-110
Rotary lines, 5-36
Rotary phones, 1-6, 3-7
S
Save Number Redial, 5-111
Settings, Copy (#399), 5-35
Setup, initial, 2-3
Sharing an extension, 3-10
SMDR (see Station Message Detail Recording (SMDR))
SMDR Record Type (#608), 5-112
SMDR Top of Page (#609), 5-113
Speaker
using, 3-5
volume controls, 3-3
Speaker (Spkr) button, 3-3
Speakerphone, non-proprietary, 1-7, 4-2
Special dialing functions, 5-114 - 5-115
Specifications, A-1
Speed dialing
Auto Dial buttons, 5-11 - 5-12
Personal Speed Dial numbers, 2-14, 5-103 - 5-104
System Speed Dial numbers, 5-120 - 5-122
Standard devices
answering machines, 4-9
compatibility, 1-6
credit card scanners, 4-18
fax machines, 4-3, 5-60
limitations, 1-6, 3-8
modems, 4-13
overview, 1-6
telephones (see Standard phones)
Standard phones
Automatic Line Selection for, 5-14
call handling, 3-11
connecting, 1-6
dial tones, 3-8
dial-code features, 3-11
feature buttons on, 3-9
limitations, 1-6, 3-8
overview, 1-6, 3-7
power failure, for use during, 3-7, 6-1
ringing patterns, 3-8
switchhook, 3-8, 5-107
using, 3-7
Station Message Detail Recording (SMDR), 4-20, 5-112 5-113
Stop, programming function in phone number, 5-114
Support, customer, 6-1, B-1
Swapping extensions, 2-5
Switchhook flash, 3-8, 5-107
System clock, 2-3, 2-5
System Date (#101), 5-116
System Day (#102), 5-117
System Password (#403), 5-118
System phones
buttons, 3-2
call handling, 3-11
definition, 1-5
dial tones, 3-5
indicators, 3-2
labeling sheets, 2-18
lights, 3-4
microphone, 3-5
overview, 1-5
ringing patterns, 3-5
speaker, 3-5
using, 3-1, 3-11
System Planner, B-4
System programming (see also Programming)
changing, 2-5, 2-11
for PBX/Centrex support, 2-6
general instructions, 2-11
individual procedures, 5-1
initial, 2-3
methods of, 2-12
options, 2-7
overview, 2-1
System Reset (#728), 5-119
System settings, changing, 2-5, 2-11
System Speed Dial numbers, 5-120 - 5-122
System Time (#103), 5-123
T
Technical specifications, A-1
Telephone company notification, A-2
Telephone programming
at extension, 2-19
Auto Dial buttons, 2-14, 5-11
centrally (at extension 10 or 11), 2-17
dial-code features, 2-14
individual procedures, 5-1
lines, 2-3, 2-14
methods, 2-17
options, 2-3, 2-14
overview, 2-1
receptionist extension, 2-15
speed dialing, 2-14
Telephones (see also System phones and Standard
phones)
cordless, 1-6
feature, 3-9
problems, 6-2
rotary, 1-6
touch-tone phone, 1-6, 3-7
using, 3-1, 3-7, 3-9, 3-11
Time, System (#103), 5-123
Timer, call, 3-2
Toll Call Prefix (#402), 5-124
Touch-Tone Enable
programming feature on a button, 5-125
programming function in phone number, 5-114
using, 5-125
Transfer button, 3-2, 5-126
Transfer return display message, 5-50
Transfer Return Extension (#306), 5-128
Transfer Return Rings (#105), 5-129
Transfer ringing, 3-5, 3-8, 5-126
Transfer, one-touch, 5-127
Transferring a call
to another extension, 5-127
to fax machine, 4-4
Troubleshooting, 6-2
206E/206EC module, 1-4, B-6
267F2 bridging adapter, B-6
Index
IN-5
V
Voice-signaling, 3-6, 5-64 - 5-69
Volume Controls, 3-3
W
Warranty Information, B-2
Wildcard character, 5-7, 5-48
Wiring specifications, A-3
Z
Z300A Electromagnetic Interference (EMI) filter, 1-7, 4-2,
B-6
IN-6
Index
Centralized Telephone Programming Quick Reference
Place the Programming Overlay on the dial pad of the system display phone at extension 10 or 11
TO PROGRAM ANOTHER FEATURE
AT THE SAME EXTENSION
TO ENTER PROGRAMMING MODE
PRESS [ Feature ] [ 0 ] [ 0 ]
TO ERASE A FEATURE OR AUTO
DIAL BUTTON
After you program one feature, continue with PRESS the programmed button
the instructions in the box for the next feature PRESS [ Mic ]
PRESS [ System Program ] [ System Program ] [ Central Tel Program ]
DIAL the extension number to be programmed
Buttons on which lines are assigned for the extension light up
to show the current Line Ringing setting; remaining buttons
can be programmed with Auto Dial numbers or features
TO CHANGE SETTING FOR
ANOTHER EXTENSION
PRESS [ Central Tel Program ]
DIAL the new extension’s number
TO END PROGRAMING MODE
PRESS [ Feature ] [ 0 ] [ 0 ]
NOTE: Program Automatic Line Selection first.
AUTOMATIC LINE SELECTION
(p. 5-14)
PRESS [ ★ ] [ ★ ]
✔ Outside lines 01-24, Left Intercom
PRESS the line/intercom buttons in the desired order
PERSONAL SPEED DIAL NUMBERS
(p.5-103)
PRESS [ Feature ]
DIAL a two-digit code (80–99)
DIAL the phone number—up to 20 digits including special
functions (see "Special Dialing Functions," p. 5-114)
PRESS [ ★ ] [ ★ ]
LINE RINGING
(p. 5-86)
PRESS each line button until the desired ringing option appears
in the display
● Immediate ring (green steady) ✔
● Delayed ring—starts ringing after 20 seconds (green slow
flashing)
● No ring (green fast flutter)
AUTO DIAL NUMBERS—OUTSIDE AND INSIDE
(p.5-11)
PRESS a programmable button
To program an outside number: To program an extension number:
DIAL the number (up to 20
PRESS left [ Intercom ]
digits, including special
DIAL the extension number (to
dialing functions—see
ring the extension) or
"Special Dialing Func[ ★ ] plus the extension number
tions," p. 5-114
(to voice-signal the extension)
Dial-Code Features
ACCOUNT CODE ENTRY
(p. 5-4)
PRESS a programnable button
PRESS [ Feature ] [ 1 ] [ 2 ]
DO NOT DISTURB
(p. 5-54)
PRESS a programmable button with lights
PRESS [ Feature ] [ 0 ] [ 1 ]
CALL FORWARDING/CALL FOLLOW-ME
EXCLUSIVE HOLD
PRESS a programmable button
(p. 5-24)
PRESS [ Feature ] [ 1 ] [ 1 ]
DIAL (optional) two-digit originating
extension number
DIAL (optional) two-digit destination
extension number
PRESS a programmable button
PRESS [ Feature ] [ 0 ] [ 2 ]
(p. 5-59)
MESSAGE LIGHT OFF
GROUP CALLING—RING/PAGE
(p. 5-64)
For ringing the group:
PRESS a programmable button
PRESS left [ Intercom ] [ 7 ]
DIAL a Calling Group number (1-4)
CALL PICKUP
(p. 5-26)
PRESS a programmable button
PRESS left [ Intercom ] [ 6 ]
DIAL the two-digit extension number
For paging the group:
CALLER ID–INSPECT
(p. 5-29)
PRESS a programmable button with lights
PRESS [ Feature ] [ 1 ] [ 7 ]
GROUP HUNTING–RING/VOICE SIGNAL
CALLER ID–NAME DISPLAY
(p. 5-30)
PRESS a programmable button with lights
PRESS [ Feature ] [ 1 ] [ 6 ]
CONFERENCE DROP
(p. 5-34)
PRESS a programmable button
PRESS [ Feature ] [ 0 ] [ 6 ]
DIRECT LINE PICKUP–ACTIVE LINE
PRESS a programmable button
DIAL left [ Intercom ] [ 6 ] [ 8 ]
(p. 5-44)
PRESS a programmable button
PRESS left [ Intercom ] [ ★ ] [ 7 ]
DIAL a Calling Group number (1-4)
For ringing the first available extension:
PRESS a programmable button
(p. 5-67)
PRESS left [ Intercom ] [ 7 ] [ 7 ]
DIAL a Hunt Group number (1-7)
For voice signaling the first available extension:
PRESS a programmable button
PRESS left [ Intercom ] [ ★ ] [ 7 ] [ 7 ]
DIAL a Hunt Group number (1-6)
PRESS a programmable button
DIAL left [ Intercom ] [ 8 ]
(p. 5-46)
✔ = Factory setting
= Button with lights required
= Button with lights recommended
(p. 5-81)
PRESS a programmable button
PRESS [ Feature ] [ 0 ] [ 5 ]
LOUDSPEAKER PAGING
PRESS a programmable button
PRESS left [ Intercom ] [ 7 ] [ 0 ]
(p. 5-94)
PRESS a programmable button
PRESS [ Feature ] [ 1 ] [ 0 ]
DIAL (optional) two-digit extension number
MESSAGE LIGHT ON
(p. 5-95)
PRESS a programmable button
PRESS [ Feature ] [ 0 ] [ 9 ]
DIAL (optional) two-digit extension number
PRIVACY
(p. 5-106)
PRESS a programmable button with lights
PRESS [ Feature ] [ 0 ] [ 7 ]
RECALL
(p. 5-88)
(p. 5-107)
PRESS a programmable button
PRESS [ Feature ] [ 0 ] [ 3 ]
SAVE NUMBER REDIAL
(p. 5-70)
GROUP PICKUP
PRESS a programmable button
PRESS left [ Intercom ] [ 6 ] [ 6 ]
DIAL a Pickup Group number (1-4)
LAST NUMBER REDIAL
DIRECT LINE PICKUP–IDLE LINE
MANUAL SIGNALING
(p. 5-92)
PRESS a programmable button
PRESS [ Feature ] [ 1 ] [ 3 ]
DIAL the two-digit extension number (to ring
extension) or
DIAL [ ★ ] plus the two-digit extension number
(to voice-signal the extension)
(p. 5-111)
PRESS a programmable button
PRESS [ Feature ] [ 0 ] [ 4 ]
TOUCH-TONE ENABLE
(p. 5-125)
PRESS a programmable button
PRESS [ Feature ] [ 0 ] [ 8 ]
VMS COVER
(p. 5-130)
PRESS a programmable button with lights
PRESS [ Feature ] [ 1 ] [ 5 ]
VOICE MAILBOX
PRESS a programmable button
PRESS [ Feature ] [ 1 ] [ 4 ]
(p. 5-133)
System Programming Quick Reference
Place the Programming Overlay on the dial pad of the system display phone at extension 10 or 11
TO START SYSTEM PROGRAMMING TO END SYSTEM PROGRAMMING
TO CYCLE THROUGH SYSTEM
PROGRAMMING PROCEDURES
TO CYCLE THROUGH AVAILABLE
SETTINGS
TO USE A SPECIFIC PROCEDURE
PRESS [ Next Procedure ] or [ Prev Procedure ]
PRESS [ Next Data ] or [ Prev Data ]
DIAL [ # ] and three-digit procedure code
Example: [ # ] [ 1 ] [ 0 ] [ 1 ] for System Date
NOTE: Procedures #399, #609, and TO RETURN TO FACTORY
#728—shown below in dashed
SETTING
PRESS [ Feature ] [ 0 ] [ 0 ]
PRESS [ System Program ]
PRESS [ Feature ] [ 0 ] [ 0 ]
PRESS [ System Program ]
System
boxes—are skipped when cycling.
Lines
DIAL MODE
LINE ASSIGNMENT
(p. 5-100)
DIAL #104
DIAL two digits for the number of outside lines to be assigned to every
extension (01–24)
✔ 2 per 206 module
✔ 4 per 400 module
IMPORTANT: This procedure
changes Line Acces Restriction,
Automatic Line Selection, Line Ringing
and Hold Disconnect Time (#203) to
factory settings. To change line
assignments without affecting other
settings, use Line Assignment (#301).
TRANSFER RETURN RINGS
AUTOMATIC SYSTEM ANSWER LINE
LINE ACCESS RESTRICTION
DIAL #105
(p. 5-129)
DIAL one digit for the number of rings
before the call returns (0–9)
✔ = 4 rings
0 rings = no return
DIAL #204
(p. 5-16)
DIAL a line number
1 = Assigned
2 = Not Assigned ✔
PRESS [ Next Item ] to program another
line
(p. 5-82)
DIAL #302
DIAL an extension number
DIAL a line number
DIAL
1 = No Restriction ✔
2 = Outgoing Only
3 = Incoming Only
4 = No Access (line appears
on button, but you can
use line only to pick up a
transferred or held call)
PRESS [ Next Item ] to program another
(p. 5-116)
DIAL #101
DIAL the date in MMDDYY form
SYSTEM DAY
(p. 5-117)
DIAL #102
DIAL 1 = Sunday ✔ 5 = Thursday
2 = Monday
6 = Friday
3 = Tuesday
7 = Saturday
4 = Wednesday
SYSTEM TIME
(p. 5-123)
DIAL #103
DIAL the time in HHMM 24-hour
military format
NUMBER OF LINES
(p. 5-36)
DIAL #201
DIAL a line number
DIAL
1 = Touch-Tone ✔
2 = Rotary
PRESS [ Next Item ] to program another
line
Extensions
(p. 5-84)
DIAL #301
DIAL an extension number
To remove all existing line
assignments, press [ Remove ]
before selecting a line.
DIAL a line number (01-24)
1 = Assigned ✔
DIAL
2 = Not Assigned
3 = Select Button then
press a programmable
button (to assign the line
to that button)
If you use option 3 after a
line has been assigned, the
line moves from the old
button to the new button
you select
PRESS [ Next Item ] to program another
line for this extension.
To program another extension:
PRESS [ Next Procedure ] [ Prev Procedure ],
enter a new extension number, and repeat above steps
SYSTEM DATE
HOLD DISCONNECT TIME
DIAL #203
(p. 5-74)
DIAL a line number
1 = Long (450 msec) ✔
DIAL
2 = Short (50 msec)
PRESS [ Next Item ] to program another
line
RECALL TIMER DURATION
DIAL #107
(p. 5-109)
DIAL two digits to set the length of
a switchhook flash (01–80)
✔ = 18 (450 msec)
ROTARY DIALING TIMEOUT
DIAL #108
DIAL 1 = 4 sec
2 = 8 sec ✔
(p. 5-110)
3 = 12 sec
OUTSIDE CONFERENCE DENIAL
DIAL #109
(p. 5-102)
1 = Allowed ✔
DIAL
2 = Disallowed
AUTOMATIC SYSTEM ANSWER DELAY
DIAL #110
(p. 5-20)
DIAL a ring delay number 0-9
✔ = 2 rings
AUTOMATIC SYSTEM ANSWER BUTTON
DIAL #111
(p. 5-18)
DIAL 1 = Assigned
2 = Not Assigned ✔
3 = Select Button then press
a programmable button
DIRECT EXTENSION DIAL DELAY
DIAL #112
(p. 5-41)
DIAL a ring delay number 0-9
✔ = 2 rings
DIRECT EXTENSION DIAL BUTTON
DIAL #113
(p. 5-39)
DIAL 1 = Assigned
2 = Not Assigned ✔
3 = Select Button then press
a programmable button
DIRECT EXTENSION DIAL LINE
DIAL #205
(p. 5-37)
DIAL a line number
1 = Assigned
2 = Not Assigned ✔
PRESS [ Next Item ] to program another
line
PRESS [ Remove ]
AUTOMATIC EXTENSION PRIVACY
DIAL #304
(p. 5-13)
DIAL an extension number
1 = Assigned
DIAL
2 = Not Assigned ✔
PRESS [ Next Item ] to program another
extension
ABBREVIATED RINGING
DIAL #305
(p. 5-3)
DIAL an extension number
DIAL
1 = Active (1 ring) ✔
2 = Not Active (repeated
ringing)
PRESS [ Next Item ] to program another
extension
TRANSFER RETURN EXTENSION
DIAL #306
(p. 5-128)
DIAL an extension number
DIAL number of the extension to
which call should return if not
answered
✔ Extension transferring call
PRESS [ Next Item ] to program another
extension
FORCED ACCOUNT CODE ENTRY
DIAL #307
(p. 5-61)
DIAL an extension number
1 = Assigned
DIAL
2 = Not Assigned ✔
PRESS [ Next Item ] to program another
extension
line
To program another extension:
PRESS [ Next Procedure ] [ Prev Procedure ],
enter a new extension number, and repeat above steps
DISTINCTIVE RING
(p. 5-53)
DIAL #308
DIAL an extension number
DIAL
1 = Active ✔
2 = Not Active
PRESS [ Next Item ] to program another
extension
GROUP CALL DISTRIBUTION
(p. 5-62)
DIAL #206
DIAL a line number
DIAL 1 = Assigned
2 = Not Assigned ✔
3 = VMS Line Cover (only for
hunt group 7)
PRESS [ Next Item ] to program another
line
DISPLAY LANGUAGE
(p. 5-52)
DIAL #303
DIAL an extension number
DIAL
1 = English ✔
2 = Spanish
3 = French
PRESS [ Next Item ] program another
extension
System Speed Dial Numbers (p. 5-120)
To program a number:
PRESS [ Feature ] [ 0 ] [ 0 ] to enter
programming mode
PRESS [ Feature ]
DIAL a two-digit code (20-79)
DIAL the telephone number—up to
20 digits including special
characters (see page 5-114)
To "mark" it (to override
restrictions), dial [ ★ ] before the
telephone number
To program another number, or to
change a number, repeat
PRESS [ Feature ] [ [ 0 ] [ 0 ] to exit programming
mode
INTERCOM DIAL TONE (p. 5-79)
DIAL #309
1 = Regular ✔
2 = Machine
PRESS [ Next Item ] to program another
extension
To remove a number:
PRESS [ Feature ] [ 0 ] [ 0 ] to enter
programming mode
PRESS [ Feature ]
DIAL the System Speed Dial
number's code (20-79)
PRESS [ Mic ]
To remove another number, repeat
PRESS [ Feature ] [ 0 ] [ 0 ] to exit
programming mode
For centralized Telephone Programming, see previews page
AUTOMATIC VMS COVER
(p. 5-23)
DIAL #310
1 = Assigned
2 = Not Assigned ✔
PRESS [ Next Item ] to program another
extension
COPY SETTINGS
(p. 5-35)
DIAL #399
DIAL a source extension number
DIAL target extension numbers
SYSTEM RESET – PROGRAMMING SAVED
(p. 5-119)
IMPORTANT: Using this procedure disconnects any active talk but
retains system settings. Use it only if the system fails to function correctly
after a power failure or down period.
DIAL #728
Dialing Restrictions and Permissions
OUTGOING CALL RESTRICTION
(p. 5-101)
DIAL #401
DIAL an extension number
DIAL 1 = No Restriction ✔
2 = Inside (intercom) Only
3 = Local (intercom and
local) Only
PRESS [ Next Item ] to program another
extension
TOLL CALL PREFIX
(p. 5-124)
DIAL #402
DIAL 1 = 0/1 plus Area Code and
Number ✔
2 = Area Code and Number
Only
SYSTEM PASSWORD
(p. 5-118)
DIAL #403
DIAL four digits to set the password
DISALLOWED PHONE NUMBER
LISTS
(p. 5-48)
DIAL #404
DIAL a list number (1–4)
DIAL a list entry (01–10)
To add entry:
DIAL the telephone number (up to
12 digits)
PRESS [ Enter ]
PRESS [ Remove ] to remove a list entry
PRESS [ Next Item ] to program another
list entry
To program another list:
PRESS [ Next Procedure ] [ Prev Procedure ],
enter a new list number, and
repeat above steps
DISALLOWED LIST ASSIGNMENTS
DIAL #405
(p. 5-47)
DIAL an extension number
DIAL a list number (1–4)
DIAL 1 = Assigned
2 = Not Assigned ✔
PRESS [ Next Item ] to assign another
list
To program another extension:
PRESS [ Next Porcedure ] [ Prev Procedure ],
enter a new extension
number, and repeat above
steps
Groups
Auxiliary Equipment
PICKUP GROUP EXTENSIONS
EMERGENCY PHONE NUMBER
LIST
(p. 5-57)
DIAL #406
DIAL a list entry (01–10)
To add entry:
DIAL the telephone number (up to
12 digits)
PRESS [ Enter ]
PRESS [ Remove ] to remove a list entry
PRESS [ Next Item ] to program another
list entry
ALLOWED PHONE NUMBER
LISTS
(p. 5-7)
DIAL #407
DIAL a list number (1–4)
DIAL a list entry (01–10)
To add entry:
DIAL the telephone number (up to
12 digits)
PRESS [ Enter ]
PRESS [ Remove ] to remove a list entry
PRESS [ Next Item ] to program another
list entry
To program another list:
PRESS [ Next Porcedure ] [ Prev Procedure ],
enter a new list number, and
repeat above steps
ALLOWED LIST ASSIGNMENTS
DIAL #408
(p. 5-6)
DIAL an extension number
DIAL a list number (1–4)
DIAL 1 = Assigned
2 = Not Assigned ✔
PRESS [ Next Item ] to assign another list
To program another extension:
PRESS [ Next Procedure ] [ Prev Procedure ],
enter a new extension
number, and repeat above
steps
DIAL #501
(p. 5-105)
DIAL a group number (1–4)
DIAL an extension number
DIAL 1 = Assigned to group
2 = Not Assigned to group ✔
PRESS [ Next Item ] to assign another
extension
CALLLING GROUP EXTENSIONS
DIAL #502
(p. 5-31)
DIAL a group number (1–4)
DIAL an extension number
DIAL
1 = Assigned to group
2 = Not Assigned to group ✔
PRESS [ Next Item ] to assign another
extension
NIGHT SERVICE BUTTON
DIAL #503
(p. 5-97)
DIAL 1 = Assigned
Not
Assigned
✔
2=
3 = Select button then
press a programable
buton (to assign Night
Service to that button)
lf you use option 3 after a
Night Service button has
been assigned, the Night
Service button moves from the
old button to the new button
you select.
NIGHT SERVICE GROUP EXTENSIONS
DIAL #504
(p. 5-99)
DIAL an extension number
DIAL 1 = Assigned to group
2 = Not Assigned to group ✔
PRESS [ Next Item ] to assign another
extension
HUNT GROUP EXTENSIONS
DIAL #505
(p. 5-77)
DIAL a group number (1-6, 7 for VMS)
DIAL an extensiom number
DIAL
1 = Assigned to group
2 = Not Assigned to goup ✔
PRESS [ Next Item ] to assign another
extension
VMS HUNT DELAY
(p. 5-131)
DIAL #506
1 = Immediate ✔
DIAL
2 = Delayed
VMS HUNT SCHEDULE
✔= Factory setting
= Button with lights required
DIAL #507
DIAL
1 =Always ✔
2 = Day Only
3 = Night Only
(p. 5-132)
FAX MACHINE EXTENSIONS
DIAL #601
(p. 5-60)
DIAL an extension number
1 = Assigned
DIAL
2 = Not Assigned ✔
PRESS [ Next Item ] to identify another
extension
MUSIC ON HOLD
(p. 5-96)
DIAL #602
DIAL 1 = Active ✔
2 = Not Active
HOTLINE
(p. 5-75)
DIAL #603
DIAL the hotline extension number
(not ext. 10, 16, 22, 28, 34, 40,
46, or 52)
DIAL the alerted extension number
(not the hotline) or [7 ] [ 0 ] to
paging system
To remove the hotline and alert:
PRESS [ Remove ]
DOORPHONE 1 EXTENSION
DIAL #604
(p. 5-55)
DIAL an extension number (12–15,
18–21, 24–27, 30–33, 36–39,
42–45, 48–51, or 54–57)
DOORPHONE 2 EXTENSION
DIAL #605
(p. 5-55)
DIAL an extension number (12–15,
18–21, 24–27, 30–33, 36–39,
42–45, 48–51, or 54–57)
DOORPHONE ALERT EXTENSIONS
(p. 5-56)
DIAL #606
DIAL an extension number (except
a doorphone extension)
DIAL 1 = Not an alert✔
2 = Doorphone 1 alert
3 = Doorphone 2 alert
4 = Doorphones 1 and 2
PRESS [ Next Item ] to identify another
extension (up to 48 alert
extensions per doorphone)
AA EXTENSIONS
(p. 5-2)
Dial #607
DIAL an extension number
DIAL 1 = Assigned
2 = Not Assigned ✔
PRESS [ Next Item ] to identify another
extension
SMDR RECORD TYPE
(p. 5-112)
DIAL #608
DIAL 1 = All calls ✔
2 = Outgoing calls only
SMDR TOP OF PAGE
DIAL #609
(p. 5-113)
AT&T 518-455-311
Issue 1
July 1992
Graphics © AT&T 1988
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