Arris | IPC1100 | User manual | Arris IPC1100 User manual

Installation and Operation Manual
VMS1100
Hybrid QAM/IP Video Media Server
© 2014 ARRIS Enterprises, Inc. All rights reserved.
ARRIS and the ARRIS logo are all trademarks of ARRIS Enterprises, Inc. HDMI, the HDMI Logo and High-Definition Multimedia Interface are
trademarks or registered trademarks of HDMI Licensing LLC. Manufactured under license from Dolby Laboratories. “Dolby”, “Pro Logic”, and
the double-D symbol are trademarks of Dolby Laboratories. Rovi and Macrovision are trademarks owned by Rovi Corp. formerly known as
Macrovision Corp. CableCARDTM and MCARDTM are trademarks or registered trademarks of Cable Television Laboratories, Inc. MoCA and
the MoCA logo are trademarks of Multimedia over Coax Alliance. All other product or service names are the property of their respective
owners.
No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation,
transformation, or adaptation) without written permission from ARRIS Enterprises, Inc. (“ARRIS”). ARRIS reserves the right to revise this
publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notification of such revision or
change.
Safety and Compliance
i
Safety and Compliance
IMPORTANT SAFETY INSTRUCTIONS
• Read these instructions.
• Keep these instructions.
• Heed all warnings.
• Follow all instructions.
• Do not use this apparatus near water. The apparatus shall not be exposed to dripping or splashing and no
objects filled with liquids, such as vases, shall be placed on the apparatus.
• Clean only with dry cloth.
• Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.
• Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including
amplifiers) that produce heat.
• Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with
one wider than the other. A grounding type plug has two blades and a third grounding prong. The wide blade or
the third prong is provided for your safety. If the provided plug does not fit into your outlet, consult an electrician
for replacement of the obsolete outlet.
• Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the
point where they exit from the apparatus.
• Only use attachments/accessories specified by the manufacturer.
• Unplug this apparatus during lightning storms or when unused for long periods of time.
• Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged
in any way, such as the power supply cord or plug is damaged, liquid has been spilled or objects have fallen
into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has
been dropped.
IMPORTANT SAFETY CONSIDERATIONS
WARNING - To reduce the risk of fire or electric shock, do not expose this apparatus to rain or moisture.
The VMS requires careful handling to avoid potential damage to its internal components such as the hard disk
drive which can lead to the loss of recorded data. Be sure to follow these requirements during transportation and
installation.
During Transportation to the Subscriber Home
• Transport the VMS in its shipping box or an equally padded container.
• Do not expose the terminal to rain or moisture.
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Safety and Compliance
During Installation
• Do not place the VMS in an enclosed area where the cooling vents are blocked or impede the flow of air
through the ventilation openings.
• Install the VMS so that its position does not interfere with its proper ventilation. For example, do not place the
VMS on a bed, sofa, rug, or similar surface that could block the ventilation openings.
• Install the VMS away from heat sources such as radiators, heat registers and stoves. Installation of the VMS
near consumer electronics devices, such as stereo receiver/amplifiers and televisions, is permitted as long as
the air surrounding the VMS does not exceed 40º C (104º F).
• Place the VMS on a flat surface not prone to vibration or impact.
• Do not install the VMS in an area where condensation occurs.
• To prevent the temporary loss of guide data and cause a temporarily non-responding VMS, do not plug the AC
power cord into a switched power outlet.
• To avoid shock and vibration damage to the internal hard drive, do not move the VMS while it is plugged in.
• To allow the hard drive to spin down and park its heads, wait at least 10 seconds after disconnecting power
before moving the VMS.
FCC COMPLIANCE
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part
15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications not expressly approved by ARRIS for compliance could void
the user’s authority to operate the equipment.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This
device may not cause harmful interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation.
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Safety and Compliance
FCC Declaration of Conformity
ARRIS Enterprises, Inc., 3871 Lakefield Drive, Suwanee, GA 30024, declares that the VMS1100 set-tops comply
with 47 CFR Parts 2 and 15 of the FCC rules as a Class B digital device.
Industry Canada (IC) Statement
This Class B digital device complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
CARING FOR THE ENVIRONMENT BY RECYCLING
When you see this symbol on an ARRIS product, do not dispose of the product
with residential or commercial waste.
Recycling your ARRIS Equipment
Please do not dispose of this product with your residential or commercial waste.
Some countries or regions, such as the European Union, have set up systems to
collect and recycle electrical and electronic waste items. Contact your local
authorities for information about practices established for your region.
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Contents
Contents
Safety and Compliance .............................................................................................................................................i
Contents .................................................................................................................................................................. iv
Tables ....................................................................................................................................................................... vi
Figures .................................................................................................................................................................... vii
Introduction ...............................................................................................................................................................1
Product Features ........................................................................................................................................................1
Standard Features ................................................................................................................................................2
Whole Home DVR Functionality...........................................................................................................................3
Getting Help ................................................................................................................................................................4
Calling for Repairs ................................................................................................................................................4
Product Overview .....................................................................................................................................................5
Top & Front Panels .....................................................................................................................................................5
Rear Panel ...................................................................................................................................................................6
M-CardTM .....................................................................................................................................................................7
System Components Overview .................................................................................................................................7
Passive Optical Network (PON) Overview ...........................................................................................................7
Whole Home IP Video Customer Premises Network—Embedded
MoCA BHR ...........................................................................................................................................................9
MoCA ................................................................................................................................................................ 10
Media Server Configurations............................................................................................................................. 11
Installation .............................................................................................................................................................. 12
Before You Begin..................................................................................................................................................... 12
Check the Home Coaxial Network Topology .................................................................................................... 13
Video Connection Options ................................................................................................................................ 14
Audio Connection Options ................................................................................................................................ 14
Clear the Hard Drive .......................................................................................................................................... 15
Connecting to the Optical Network Terminator (ONT) ............................................................................................ 16
Connecting to the ONT with Embedded MoCA ................................................................................................. 17
Connecting Homes with Multiple Existing Cable Drops ......................................................................................... 18
Connecting the Home Router .................................................................................................................................. 19
Connecting the Home Router – Embedded MoCA ONT......................................................................................... 19
Installation Overview ............................................................................................................................................... 19
Connecting a High-Definition TV (HDTV) for Video ........................................................................................... 20
Connecting a High-Definition TV (HDTV) for Audio ........................................................................................... 21
Connecting a High-Definition TV (HDTV) and an A/V Receiver for Video .......................................................... 22
Connecting a High-Definition TV (HDTV) and an A/V Receiver for Audio ......................................................... 23
Connecting a Standard-Definition TV ................................................................................................................ 24
Connecting a Standard-Definition TV, A/V Receiver, and VCR.......................................................................... 25
Auto-Provisioning ..................................................................................................................................................... 26
Starting the Auto-Provisioning Process ............................................................................................................. 26
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Contents
Sample VMS1100 Self-Test Screens ................................................................................................................ 27
Sample VMS1100 Self-Test Error and Warning Screens .................................................................................. 33
Operational Check for the Remote Control ............................................................................................................. 35
Accessing the Basic User Interface (BUI)................................................................................................................ 35
Optimizing the High-Definition Settings .................................................................................................................. 36
Additional HDMI Settings ........................................................................................................................................ 39
Additional Closed Caption Settings ......................................................................................................................... 42
Graphics Overlaying the Video ................................................................................................................................ 45
Diagnostics ............................................................................................................................................................. 46
Accessing the Diagnostics ...................................................................................................................................... 46
d0 Diagnostics Main Menu ...................................................................................................................................... 47
d01 General Status .................................................................................................................................................. 48
d02 Unit Address / Security ..................................................................................................................................... 51
d03 Code Modules .................................................................................................................................................. 54
d04 Current Channel Status .................................................................................................................................... 61
d05 HTTP Adaptive Video Information .................................................................................................................... 64
d06 In Home Streaming Sessions ........................................................................................................................... 66
d07 Audio / Video Status ......................................................................................................................................... 68
d08 Memory Configuration ...................................................................................................................................... 70
d09 Interface / Port Status ....................................................................................................................................... 71
d10 Current Sessions .............................................................................................................................................. 75
d11 Connected Home.............................................................................................................................................. 76
MoCA Node Network ........................................................................................................................................ 77
MoCA Tx and Rx Phy Rates .............................................................................................................................. 78
MoCA Power and Attenuation Level ................................................................................................................ 80
MoCA Rx Packet Count .................................................................................................................................... 81
MoCA Priority QoS ............................................................................................................................................ 82
Ethernet Hardware Configuration ..................................................................................................................... 83
Registered Client List (IP Client) ....................................................................................................................... 84
DHCP Link Status .............................................................................................................................................. 85
LAN and QoS .................................................................................................................................................... 86
d12 Purchase / Poll Status ....................................................................................................................................... 87
d13 IN BAND Status ................................................................................................................................................ 89
d14 Out-of-Band (OOB) Status ................................................................................................................................ 92
d15 DVR/Hard Drive Status ..................................................................................................................................... 95
d16 WAN Network .................................................................................................................................................. 98
d17 Keypad Status ................................................................................................................................................... 99
Troubleshooting .................................................................................................................................................. 100
Definitions, Acronyms and Abbreviations ........................................................................................................ 104
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Tables
Tables
Table 1 – DVR Recording Time Guidelines .................................................................................................................3
Table 2 – ARRIS-authorized Service Centers ..............................................................................................................4
Table 3 – Top & Front Panel Controls .........................................................................................................................5
Table 4 – Rear Panel Ports & Connectors...................................................................................................................6
Table 5 – FTTP Passive Optical Network Services .....................................................................................................8
Table 6 – VMS1100 Video Outputs ......................................................................................................................... 14
Table 7 – VMS1100 Audio Outputs ......................................................................................................................... 14
Table 8 – ONT1000M Connections ......................................................................................................................... 18
Table 9 – Remote Control Test ................................................................................................................................ 35
Table 10 – User Settings Fields ............................................................................................................................... 37
Table 11 – Additional HDMI Settings Fields ............................................................................................................ 40
Table 12 – Additional Closed Caption Settings Fields ............................................................................................. 42
Table 13 – General Status Fields (Page 1 of 2) ........................................................................................................ 49
Table 14 – General Status Fields (Page 2 of 2) ........................................................................................................ 50
Table 15 – Unit Address Fields (Page 1 of 2) ........................................................................................................... 52
Table 16 – Separable Security Fields (Page 2 of 2) .................................................................................................. 52
Table 17 – Code Modules – Host Download Information Fields (Page 1) ............................................................... 56
Table 18 – Code Modules – MRL Information Fields (Page 2) ................................................................................ 57
Table 19 – Code Modules – Card Download Fields (Page 3) ................................................................................... 58
Table 20 – Code Modules – Host Object Table Fields (Page 4) .............................................................................. 58
Table 21 – Current Channel Status- – IB Tuner ID Fields (Pages 1 & 2) .................................................................. 62
Table 22 – HTTP Adaptive Video Information Fields ............................................................................................... 64
Table 23 – In Home Streaming Sessions – STREAMING-IN Fields (Page 1)........................................................... 67
Table 24 – In Home Streaming Sessions – STREAMING-OUT Fields (Page 2 (up to 7)) ........................................ 67
Table 25 – Audio / Video Status Fields .................................................................................................................... 68
Table 26 – Memory Configuration Fields ................................................................................................................. 70
Table 27 – Interface Status -DVI/HDMI Fields (Page 1 of 2).................................................................................... 72
Table 28 – User Setting Fields (Page 2 of 2) ........................................................................................................... 73
Table 29 – Current Sessions Field ........................................................................................................................... 75
Table 30 – Connected Home Fields......................................................................................................................... 76
Table 31 – Connected Home – MoCA Node Network Fields .................................................................................. 77
Table 32 – Connected Home – MoCA Tx and Rx Phy Rates Fields ........................................................................ 79
Table 33 – Connected Home – MoCA Power and Attenuation Level Fields ........................................................... 80
Table 34 – Connected Home – MoCA Rx Packet Count Fields ............................................................................... 81
Table 35 – Connected Home – MoCA Priority QoS Fields ...................................................................................... 82
Table 36 – Connected Home – Ethernet Hardware Configuration Fields ................................................................ 83
Table 37 – Connected Home – Registered Client List Fields .................................................................................. 84
Table 38 – Connected Home – DHCP Link Status Fields ........................................................................................ 85
Table 39 – Connected Home – LAN and QoS Fields ............................................................................................... 86
Table 40 – Purchase / Poll Status Fields .................................................................................................................. 88
Table 41 – In Band Status Fields (Page 1) ............................................................................................................... 90
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Figures
Table 42 – In Band Status Fields (Page 2) ............................................................................................................... 91
Table 43 – Out-of-Band Status Fields ...................................................................................................................... 92
Table 44 – DVR Status Fields (Page 1 of 3) ............................................................................................................. 96
Table 45 – Hard Drive Partitions Fields (Pages 2 & 3) ............................................................................................. 97
Table 46 – WAN Network Fields ............................................................................................................................. 98
Table 47 – Keypad Status Fields .............................................................................................................................. 99
Table 48 – Troubleshooting Guidelines.................................................................................................................. 100
Table 49 – Definitions, Acronyms and Abbreviations ............................................................................................ 104
Figures
Figure 1 – Typical VMS1100 Whole Home IP Video Network Solution .....................................................................1
Figure 2 – VMS1100 Front View .................................................................................................................................5
Figure 3 – VMS1100 Rear View ..................................................................................................................................6
Figure 4 – PON Overview ...........................................................................................................................................8
Figure 5 – Whole Home IP Video CPE Overview .......................................................................................................9
Figure 6 – MoCA RF Spectrum ................................................................................................................................ 10
Figure 7 – Set-Top Box MAC Address ..................................................................................................................... 13
Figure 8 – Basic User Interface (BUI) Main Menu ................................................................................................... 15
Figure 9 – Connecting to the ONT1000 ................................................................................................................... 16
Figure 10 – Connecting to the ONT1000M ............................................................................................................. 17
Figure 11 – High-Definition TV (HDTV) for Video Connection ................................................................................. 20
Figure 12 – High-Definition TV (HDTV) for Audio Connection ................................................................................. 21
Figure 13 – High-Definition TV (HDTV) and an A/V Receiver for Video Connection ................................................ 22
Figure 14 – High-Definition TV (HDTV) and an A/V Receiver for Audio Connection ................................................ 23
Figure 15 – Standard-Definition TV Connection ....................................................................................................... 24
Figure 16 – Standard-Definition TV, A/V Receiver, and VCR Connection ................................................................ 25
Figure 17 – Welcome Screen .................................................................................................................................. 27
Figure 18 – Welcome-Start Activation Screen ......................................................................................................... 27
Figure 19 – Sample Welcome-Start Activation Error Screen ................................................................................... 28
Figure 20 – Step 1:-Coax Connection Test Screen (1 of 5)...................................................................................... 28
Figure 21 – Step 1:-Coax Connection Test Screen (2 of 5)...................................................................................... 29
Figure 22 – Step 1: Sample Coax Connection Warning Screen (3 of 5) .................................................................. 29
Figure 23 – Step 1: Step 1: Sample Coax Connection Error Screen (4 of 5) ........................................................... 30
Figure 24 – Step 1: Coax Connection Test Screen n (5 of 5) .................................................................................. 30
Figure 25 – Step 2: Software Download Test Screen (1 of 3) ................................................................................. 31
Figure 26 – Step 2: Software Download Test Screen (2 of 3) ................................................................................. 31
Figure 27 – Step 2: Software Download Test Screen (3 of 3) ................................................................................. 32
Figure 28 – Step 3: Activation Screen ..................................................................................................................... 32
Figure 29 – Activation Complete Screen ................................................................................................................. 33
Figure 30 – Basic User Interface (BUI) Main Menu ................................................................................................. 36
Figure 31 – User Settings Screen ............................................................................................................................ 37
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Figures
Figure 32 – Additional HDMI Settings Screen ......................................................................................................... 39
Figure 33 – Diagnostics Main Menu ........................................................................................................................ 47
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Introduction
Introduction
1
This manual is intended for system operator personnel to provide instructions for installing and configuring the
ARRIS VMS1100 High-Definition Video Media Server and other entertainment devices in the home.
Product Features
The VMS1100 HD Video Media Server is an advanced whole home solution for viewing entertainment in the
home. It is a media server that includes multiple QAM tuners, a high-end processor, expanded memory, and
enhanced graphics to support delivery of digital, on-demand, and interactive services throughout the entire
home. The VMS1100 provides a full complement of interconnection options. This device not only allows for
streaming media content, but also uses smaller, more energy-efficient IP client set-top boxes (STBs). The
VMS1100 communicates with the IPC1100 client set-top boxes (STBs) each connected to a TV. The following
graphic depicts a sample VMS1100 whole home entertainment solution:
Figure 1 – Typical VMS1100 Whole Home IP Video Network Solution
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Introduction
The VMS1100 provides the following advanced functionality:
• Whole home DVR support for up to four connected IP Client set-top boxes
• Authorization and purchase of on-demand programming
• High-Definition television (HDTV) video decoding
• HDTV output through component video (YPbPr) or High-Definition Multimedia Interface™ (HDMI™)
• Surround-sound audio through a variety of analog and digital interconnection options
• Live playback and LOD buffering capabilities to pause and time shift live video and seamlessly record for
all connected televisions
• Built-in MoCA 1.1/2.0 HW support
As with all ARRIS digital set-tops, the hardware features are enabled by core operating and third-party
application software.
Standard Features
• Six 54 to 864 MHz video tuners with digital video processor
• One dedicated tuner for the out-of-band (OOB) control channel
• ITU standard 64/256 QAM/FEC/enhanced adaptive equalizer
• CSA based encryption/DCII (via inserted CableCARD™) access control
• Out-of-band data receiver (70-130 MHz) 2.048 Mbps
• Digital video scaling (picture in graphics)
• Macrovision® copy protection
• High-definition video output through:
ο HDMI (also compatible with DVI using an HDMI-to-DVI converter cable)
ο Component Video (YPbPr)
• Standard-definition video output through Baseband (Composite)
• Audio output through:
ο Digital audio (S/PDIF) ATSC standard Dolby Digital optical
ο Baseband L/R
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Introduction
Whole Home DVR Functionality
• Integrated MoCA 1.1/2.0 hardware supporting IP streaming and two-way connectivity to as many as four
connected clients
• DVR functionality integrated with the IPG enables all connected clients to do the following:
ο Pause, rewind, fast-forward, or record FiOS TV
ο Initiate program recordings and access the recordings library
ο Select programs to record across multiple channels and time slots
ο Rewind and replay recorded programs
ο Record multiple programs in the background while viewing another live program
Note: ARRIS cannot guarantee the exact amount of programming that each subscriber will be able to
record. The approximate time depends on the programming type and the encoding format used (see
below):
Table 1 – DVR Recording Time Guidelines
ESTIMATED RECORDING HOURS FOR:
INTERNAL DRIVE SIZE
STANDARD DIGITAL CHANNELS
1 TB
350 to 444
HDTV CHANNELS
90 to 150
All times are approximate. The actual hours a subscriber can record are a function of program bit rate, the
IPG type, and the reserved buffer space.
Standard Data Features
• 1 GB flash memory
• 2 GB SDRAM
• One rear Universal Serial Bus (USB) 2.0 port
• 10/100/1000 Mbps Ethernet Port (RJ-45)
Standard Miscellaneous Features
• Messaging capabilities
• Digital diagnostics
• Four-digit, seven-segment LED display
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Introduction
Getting Help
For help with your ARRIS product, you can contact the Technical Assistance Center (TAC) either by
telephone, online, or email:
• Telephone call: 888-944-HELP (888-944-4357) or 1-215-323-2345
• Website: http://moto.force.com/customercare360
• Email: Tac.Helpdesk@ARRISI.com
Calling for Repairs
If an ARRIS set-top box requires repair service, please call one of the following ARRIS-authorized Service
Centers:
Table 2 – ARRIS-authorized Service Centers
COMPANY
FROM USA OR CANADA
OUTSIDE USA OR CANADA
World Wide Digital
1-800-227-0450
1-956-541-0600
Teleplan
1-800-352-5274
1-302-322-6088
Please contact the ARRIS Technical Assistance Center (TAC) at 888-944-4357 (direct dial: 847-725-4011) for
assistance in verifying that repair is necessary. The TAC will create an RSA for repair or an RA for
replacement if equipment qualifies.
The RSA number must be prominently displayed on all equipment cartons. To ensure efficient service,
request a Return for Service Authorization (RSA) number. Be sure to display the RSA number prominently on
all equipment boxes.
The Service Center will provide the shipping address of the location performing your repairs.
Do the following to ship your equipment for repair:
1. Pack the unit securely, if possible in its original factory shipping carton.
2. Print or display the RSA number so it is easily visible on all equipment boxes.
3. Enclose a note describing the exact problem. Complete and enclose the checklist provided with the unit.
4. Ship the unit PREPAID to the address provided by the Service Center.
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Product Overview
Product Overview
2
Top & Front Panels
The VMS1100 top panel controls provide functional navigation if the remote control is not available or
temporarily out of service.
The VMS1100 front panel provides the mechanical Power/Standby button and the LED Clock/Channel
number display. A USB 2.0 port is provided, though some USB connectors are not enabled and require the
support of application software.
Figure 2 – VMS1100 Front View
Table 3 – Top & Front Panel Controls
BUTTON/PORT
DESCRIPTION
1 Power button
Turns ON/OFF power to the media server
2 OK button
Selects or confirms the current onscreen option
3 Cursor buttons
Navigates the onscreen menus
4 USB 2.0 Port*
Connects to a high-speed peripheral device
5 Display Panel
Shows the time or channel number
6 Display Icons
Message, Recording, Home Network, Software
Update
*This option may not be enabled.
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Product Overview
Rear Panel
The VMS1100 rear panel contains ports and connectors for video, audio, RF cabling, data output, and data
interface. Some connectors are not enabled and require application software support.
Figure 3 – VMS1100 Rear View
Table 4 – Rear Panel Ports & Connectors
PORT/CONNECTOR
DESCRIPTION
1
FiOS TV In
Connects to a coaxial cable that delivers the FiOS signal from
your service provider
2
YPbPr
Connects to the color-coded component video input on a
high-definition TV (HDTV)
3
Audio
Connects to the analog audio left/right stereo inputs on a TV
4
Digital Audio (RCA)*
Connects to the Dolby® Digital 5.1 audio or PCM output on a
digital audio device
5
M-Card Device Only
Cable card access panel.
The M-CARD is required to view television programs,
previously recorded programs on the DVR, or interactive ondemand programs. The M-CARD should not be removed.
6
Video Out
Connects to the standard definition video output on an SDTV
or VCR
7
Optical Audio*
Connects to the Dolby® Digital 5.1 audio or PCM output on a
digital audio device
8
HDMI
Connects to a high-definition TV (HDTV)
9
USB 2.0*
Connects to a high-speed peripheral device
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Product Overview
PORT/CONNECTOR
DESCRIPTION
10 Ethernet*
Connects to an Ethernet device
11 eSATA*
Connects to an external Serial ATA hard disk drive
12 IR Remote Input
Connects to a remote control set-top accessory cable
13 Power
Connects the power cord to the VMS1100
*This option is dependent upon application setting and availability in content.
M-CardTM
The MCARD is required to view television programs or interactive on-demand programs. The MCARD should
not be removed.
System Components Overview
This section introduces key concepts relevant to installing the ARRIS Whole Home IP Video Network CPE. It
describes the following:
• The passive optical network (PON) connecting the customer premises to the headend
• The ARRIS Whole Home IP Video Network that you install at the customer premises
• Multimedia Over Coax Alliance (MoCA) technology
• Multi-room DVR
The ARRIS Whole Home IP Video Network connects to the fiber-to-the-premises (FTTP) passive optical
network (PON). It uses MoCA technology to provide an integrated Ethernet, IP, and coaxial radio frequency
(RF) network. This network enables the delivery of services such as interactive video, high-speed data, and
IP telephony to residential and small business customers using existing RF coaxial cabling.
Passive Optical Network (PON) Overview
A PON is a fiber optic network capable of carrying a high volume of traffic over a single fiber. The same fiber
carries data:
• Downstream from the optical line terminator (OLT) at the headend to the optical network terminator (ONT)
at the customer premises
• Upstream from the ONT back to the headend (also referred to as the return path)
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Product Overview
Figure 4 – PON Overview
Table 5 – FTTP Passive Optical Network Services
SERVICE
DESCRIPTION
Two-way video
service
Video services include enhanced interactive services such as video on
demand (VoD). Video is carried over the PON to the ONT and then over the
in home coaxial network. Digital and out of band (OOB) carriers are
supported on the 50 to 862 MHz spectrum.
Video traffic on the PON consists of:
• Downstream digital standard and high-definition television (HDTV)
®
video services; for example, local broadcast channels, Disney ,
®
ESPN , and other services.
• Downstream IP data; for example, streaming VoD channels.
• Upstream IP data; for example, VoD purchase data.
• The ARRIS MediaCipher® conditional access system, which
provides subscription, event, firmware download, and set top
terminal management; performs real time encryption for broadcast
programs and pre encryption for VoD content; and uses the OOB
RF downstream channel for all control and management
functions.
• Standard and high definition VoD services are delivered using
constant bit rate MPEG 2 or MPEG-4 single program transport
streams. The MPEG 2/MPEG-4 video is transported in User
Datagram Protocol (UDP) packets addressed to the set top that
are metered to avoid congestion.
All return communication is through IP.
High-speed data
service
The PON provides data service using the same management infrastructure
as digital subscriber loop (DSL) service
Telephony
A separate private virtual circuit carries telephone service over the PON.
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Product Overview
Whole Home IP Video Customer Premises Network—Embedded
MoCA BHR
The ARRIS Whole Home IP Video Network carries the following over coaxial cable:
• Video QAM MPEG-2 or MPEG-4 encoded broadcast services over the full 50 to 864 MHz spectrum for
MoCA 1.1 BHRs and the 1350 to 1675 MHz spectrum for MoCA 2.0 BHRs
• IP over coaxial for interactive traffic and VoD Streaming over the 975 to 1025 MHz spectrum
Figure 5 – Whole Home IP Video CPE Overview
The components include:
• ARRIS or similar optical network
• Broadband Home Router (BHR) with embedded MoCA
• VMS1100 advanced digital media server supporting HDTV and digital video recording (DVR)
• IPC1100 high-definition IP Client set-tops supporting HDTV
Note: You must connect the BHR to an RF coaxial splitter connected to the coaxial cable wall outlets in the
other rooms on the customer’s premises.
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Product Overview
MoCA
MoCA technology bridges Ethernet traffic onto the coaxial cable network. MoCA 2.0 operates from the
following frequencies:
• 975 to 1025 MHz on the MoCA WAN channel when a MoCA 1.1 BHR is present
• 1125 to 1175 MHz on the MoCA LAN channel when communicating with MoCA 1.x devices
• 1125 to 1225 MHz on the MoCA LAN channel when communicating with any MoCA 2.0 devices
• 1350 to 1675 MHz on the MoCA WAN channel when a MoCA 2.0 BHR is present
Figure 6 – MoCA RF Spectrum
Each MoCA set-top requires an IP address for configuration and management, but do not require any other IP
services. To minimize network IP address requirements, the MoCA uses the Link-Local IP address space.
Link-Local IP addressing enables MoCA set-tops to operate on a private local area network (LAN) using a
defined range of reserved IP addresses. The MoCA set-tops in a home automatically self-assign an IP
address in the range above 169.254.1.18.
The Link-Local address space is registered with the Internet Assigned Numbers Authority (IANA). For detailed
information about Link-Local addressing, visit www.faqs.org/rfcs/rfc3927.html.
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Product Overview
Media Server Configurations
The VMS1100 is intended to operate in homes with two or more televisions or video output screens. In multiscreen households, the VMS1100 acts as a video services gateway, providing connectivity to the service
provider’s network and handling subscription security, content decryption, channel tuning and program
recording and playback capabilities for all the other screens connected to the home network.
Single VMS Configuration
The VMS1100 can function as a video media server for one directly connected television and up to four
additional TVs connected to the home’s coaxial wiring through a IP Client set top like the IPC1100. In this
configuration, the VMS1100 performs the heavy lifting of tuning the QAM services, decoding the encrypted
signal, and processing any code download or subscription security transactions. Video content is then passed
from the through the home network to connected clients as IP traffic streams.
Though they are in fact utilizing the hardware resources of the VMS, each IP Client can display the IMG, tune
channels, pause/resume live television, initiate recordings or playback recorded content independently.
Multiple VMS Configuration
Households with more than five televisions will require more than one VMS1100 to be installed.
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Installation
3
This section provides instructions for connecting and configuring the VMS1100 in a multi−television screen
household. The VMS1100 supports an auto-provisioning feature that automates many of the tasks required to
configure and provision the in-home IP video components.
The installation will include the following series of steps:
• Connecting to the Optical Network Terminator (ONT)
• Connecting the home router
• Connecting the RF coaxial cable to the RF connector in on each set-top
• Connecting the A/V connections for each set top to the home theater equipment
• Performing the Auto-Provisioning procedures from the VMS1100 On-screen menu
• Optimize the high definition settings
Before You Begin
Before you move or change components on the subscriber’s entertainment system, do the following:
• Make sure you have all the required tools and equipment.
• Review the installation instructions.
• Check the home coaxial topology.
ο Make sure no cable network or satellite dish is connected.
ο Make sure there are no amplifiers that could interfere with the MoCA network.
ο Determine the numbers and type of splitters used.
ο Verify that the signal at each coaxial outlet you will use is in the range -10 to +10 dBmV.
ο If necessary, replace or move amplifiers or splitters.
• Check the home entertainment system. Determine if you are connecting to one of the following:
ο Standard-Definition analog NTSC TV (supporting RF input)
ο Baseband Composite video or S-Video
ο High-Definition TV (Component video, HDMI, or DVI)
• Determine if the subscriber has other equipment to be connected to the terminal (Home Theater or A/V
receiver, VCR, etc.). Verify that you have the necessary cables and other required items.
• Have the customer specify where the VMS1100 media server should be installed.
Note: Make sure to install the VMS1100 media server before connecting any other set-tops.
• Write down the MAC address and serial number for each VMS1100 and IP Client set-top box. The labels
are located on the bottom of the devices.
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Figure 7 – Set-Top Box MAC Address
Check the Home Coaxial Network Topology
This procedure assumes you are networking at least one VMS1100 and one or more IP Client STBs. Before
you install the VMS1100, do the following:
1. Create a table listing for each of the following:
2. Every room where you plan to install a set top.
3. The signal levels you measured at the RF cable outlets.
4. HFC MAC Address located on the label on the bottom of the set-top used in that room.
5. Optionally, you can include information such as the set top type, serial numbers, and anything else you or
the service provider considers useful.
6. Use your TV signal tester at the coaxial outlet where you will connect any MoCA set-top box and router.
Verify that the signal level of the highest downstream digital channel frequency is between -10 and 10
dBmV. Record your readings in a table similar to Table 4-1. A signal level of +0 dBmV is ideal.
Note: If the signal level is less than -10 dBmV, you must correct the problem before installing the set-top
box.
7. If possible, determine whether there are one or more in-line coaxial RF amplifiers. If possible, move the
existing amplifier to a position near the point of entry. See Troubleshooting for more information.
8. If possible, determine how many splitters, and what kind, are in use. An older splitter, such as an old
eight-way splitter, may have unacceptably high throughput loss. Replace any splitter cascades having a
loss of 18 dB or more.
9. If the signal level at one or more coaxial outputs remains unacceptably low, the power loss may be caused
by long coaxial cable runs using cable of insufficient quality. For example, a 330 ft (100 m) cable can
reduce the power by 20 to 27 dB, depending on the cable quality. This results in a very low power level at
the outlet of about -5 to -10 dBmV or lower. This loss, combined with loss from a splitter, causes marginal
MoCA network performance.
10. If you make any changes to the network, repeat steps 1 and 2.
Be sure all connections are properly secured. Poor F-connector fittings or poor
grounding can cause ingress.
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Video Connection Options
Use the following guidelines to determine the best video connection for the subscriber’s home entertainment
system. To determine the available video inputs on the TV, check the manual supplied with the TV or the TV
itself.
The VMS1100 offers the following video outputs:
Table 6 – VMS1100 Video Outputs
CONNECTION TYPE
TV TYPE
DESCRIPTION
Component (YPbPr)
HDTV and SDTV
The YPbPr outputs provide component video, the
most widely supported HD video connection.
HDMI or IEEE-1394
HDTV and SDTV
• HDMI and IEEE-1394 offer higher quality HD
video than component video. If the TV has an
HDMI or a DVI input, use the HDMI output instead
of the IEEE-1394 output.
• HDMI and IEEE-1394 are video and audio
connections. If you use HDMI or IEEE-1394, no
separate audio connection to the TV is required.
• HDMI is compatible with DVI. If the TV has a DVI
input, you can use an HDMI-to-DVI converter
cable or adapter to connect to the VMS1100
HDMI connector.
• If you use IEEE-1394, on-screen graphics do not
display.
Video (Composite)
SDTV only
If the TV does not have an S-Video input, use the
composite video output (video).
Audio Connection Options
When connecting to a home theater receiver, depending on its inputs, you can use the following VMS1100
audio outputs:
Table 7 – VMS1100 Audio Outputs
CONNECTION TYPE
DESCRIPTION
Digital audio optical (S/PDIF) or
digital audio coaxial (RCA)
If the receiver supports it, use the digital audio optical (S/PDIF)
or digital audio coaxial (RCA) audio output to deliver Dolby
Digital audio to a Dolby Digital home theater receiver.
Audio is available via HDMI and no further audio connection is
required. For RF output, no further audio connection is
required.
Baseband Audio L and R
If the audio receiver does not support Dolby Digital, use the
baseband AUDIO L and R outputs to connect to the audio
receiver.
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Connect the stereo audio cable to the audio l and r connectors on the VMS1100 series and the audio left and
right connectors on the TV. If the equipment supports it, use the optical S/PDIF or coaxial digital RCA output
instead of the audio l and r outputs. In most cases, these outputs offer better audio quality, including support
for 5.1 Surround Sound. The cabling diagrams show sample audio/video (A/V) connections to an audio
receiver, where the receiver functions as an A/V router.
When connecting to an audio receiver, reference its installation instructions for directions on connecting to
baseband and digital (S/PDIF) audio ports.
Note: The VCR and TV receive their A/V signals from the currently selected input device on the audio
receiver. This is important when the subscriber has another A/V device such as a DVD player, a secondary
VCR, a CD player, or other electronic component. We recommend connecting the TV to the monitor output
so onscreen menus for the receiver can be displayed. (In many cases, the receivers themselves have
interactive onscreen menus.)
Clear the Hard Drive
If you are installing a previously used VMS1100, delete all recorded programs from the hard drive before
completing the installation at a new subscriber location. This prevents your new subscriber from viewing
programming they may not have purchased or may not want to see.
Do the following to clear the VMS1100 hard drive:
1. Connect the AC power on the VMS1100.
2. Press the D key on the IR remote control immediately after the VMS1100 front panel 8888 indicators dim.
The BUI main menu displays.
Note: There may be a one minute delay while the application boots up before the BUI menu displays.
Figure 8 – Basic User Interface (BUI) Main Menu
3. Select 01 Diagnostics from the BUI main menu to start the onscreen diagnostics. See Accessing the
Basic User Interface (BUI) for more information.
4. Within five seconds, press DVR three times, and FiOS TV on the IR remote control.
Note: On some remote controls, the DVR key may be labeled as list.
ο If successful, the hard drive is cleared and Clr is displayed on the front panel. Press any other key to
reset the terminal and turn it OFF to complete the clearing process.
ο If Clr is not displayed, repeat step 4.
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Connecting to the Optical Network Terminator (ONT)
If necessary, connect to the ONT to the home coaxial network. This example shows connecting the ARRIS
ONT1000 model which does not have embedded Multimedia over Coax Alliance (MoCA) technology.
Make sure the coaxial cabling on the customer premises is not connected to any
digital network or satellite dish.
Determine how to route the coaxial and Ethernet cables from the ONT into the home. You may need to move
an existing cable drop from its present location to where the ONT is mounted.
To connect to the ARRIS ONT1000, do the following:
1. Open the door.
2. Connect the customer’s premises coaxial cable wiring to the CABLE OUT port.
3. Connect the customer’s premises Ethernet cabling to the ETHERNET port.
4. If necessary, route the coaxial and Ethernet cables into the house.
5. Close the ONT door and secure the ONT.
Figure 9 – Connecting to the ONT1000
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Connecting to the ONT with Embedded MoCA
If necessary, connect to the ONT to the home coaxial network. This example shows connecting the ARRIS
ONT1000M with embedded Multimedia over Coax Alliance (MoCA) technology.
Make sure the coaxial cabling on the customer premises is not connected to any
digital network or satellite dish.
Determine how to route the coaxial and Ethernet cables from the ONT into the home. You may need to move
an existing cable drop from its present location to where the ONT is mounted.
To connect to the ARRIS ONT1000M:
• Open the door.
• Connect the customer’s premises coaxial cable wiring to the CABLE OUT port.
• If necessary, route the coaxial cables into the house.
• Replace the lower half enclosure and secure the ONT1000M.
Figure 10 – Connecting to the ONT1000M
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Table 8 – ONT1000M Connections
KEY
NAME
DESCRIPTION
1
Telco ground terminal
Connects the ONT1000M and the subscriber’s telephone, data,
and cable TV wiring networks to protective ground at the
electrical service ground electrode.
2
Fiber in
OptiFit connector provides input to the ONT1000M from the
PON network.
3
UPS input terminal strip
• Connects the ONT1000M to an external Uninterruptible
Power Supply (UPS), as follows:
• POS — connects to the +12 VDC output terminal on the
external power supply (UPS).
• NEG — connects to the –RTN output terminal on the
external power supply (UPS).
• Signal RTN — connects to the SIG RTN output terminal on
the external power supply (UPS).
• ON BATT — ONT1000M is operating off of the battery.
Connects to the ON BATT terminal on the UPS.
• REPLACE BATT — battery present but not operational.
Connects to the BATT MISSING terminal on the UPS.
• LOW BATT — battery low, needs changing. Connects to
the LOW BATT terminal on the UPS.
• Using a UPS is optional for a network-powered
ONT1000M.
4
Telephone terminal strip
• Termination point for subscriber’s telephone lines. These
are insulation displacement type connectors (IDCs) and
serve as input for four separate lines.
5
Ethernet connection
• RJ-45 Ethernet high-speed data connection to the
subscriber’s computer.
6
Cable out
Cable TV output for distribution of video services to the
customer premises.
Connecting Homes with Multiple Existing Cable Drops
Some customer premises may have multiple coaxial inputs from one or more taps, typically entering different
locations in the home. For the PON, it is practical to have one connection only per customer premises. You
must use a splitter and cabling to connect any additional drops to the ONT. The routing will depend on the
layout of the home and customer preference.
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Connecting the Home Router
To connect the home router:
1. Connect the Ethernet cable you routed from the ONT to the WAN Ethernet port on the home router.
2. Make sure the router is powered ON.
3. Enable Dynamic Host Configuration Protocol (DHCP) on the router. Follow the instructions provided with
the router.
Connecting the Home Router – Embedded MoCA ONT
To connect the home router:
1. Connect the coaxial cable you routed from the ONT to the coax/MoCA port on the home router.
2. Make sure the router is powered ON.
3. Enable Dynamic Host Configuration Protocol (DHCP) on the router. Follow the instructions provided with
the router.
Installation Overview
1. Determine if you are connecting to one of the following:
a. High-Definition TV or monitor - Use the HDMI or component video (YPbPr) output. No other video
connection supports HDTV.
If the TV has no HDMI input but does have a DVI input, connect a DVI-to-HDMI adapter or cable to the
HDMI out connector on the VMS set-top and the DVI-HDTV connector on your TV.
b. Standard-Definition TV - Connect the composite video connector using a composite (RCA phono)
cable.
2. Determine if you are connecting the audio to a home theater receiver or directly to the TV:
a. For an HDMI video connection, no additional audio connections to the TV are required.
b. For a DVI video connection, additional audio connections to the TV are required.
c. If the receiver or TV has a digital audio (S/PDIF) input, use the Optical Audio (S/PDIF) or Digital Audio
(Coaxial) outputs. Otherwise, use the baseband left and right audio outputs.
3. Locate the cabling diagram(s) that best match your planned configuration.
4. Connect the audio and video cables as shown in the diagram you are using.
5. Determine if you are connecting to a data device. For installation details, refer to the instructions included
with the data device.
6. Connect the FiOS TV In terminal to the coaxial cable wall outlet.
7. Perform the operational check for the remote control.
8. Optimize the high-definition settings (see Optimizing the High Definition Settings).
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Connecting a High-Definition TV (HDTV) for Video
Do the following for the best possible HDTV video quality:
1. If the TV has an HDMI input, connect it to the HDMI output on the VMS1100.
2. If the TV has a DVI input, connect it to the HDMI output on the VMS1100 using an HDMI-to-DVI converter
cable or adapter.
3. Otherwise, use the component video (Y, Pb, and Pr) connectors. L/R audio connection or digital audio
S/PDIF connection is required for sound with component video.
Note: Make sure to match up each signal to the same connection on the TV or the colors will not appear
correctly on the TV.
Figure 11 – High-Definition TV (HDTV) for Video Connection
Note: Because HDMI provides both video and audio output, no additional audio connections to the TV are
required.
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Connecting a High-Definition TV (HDTV) for Audio
Figure 12 – High-Definition TV (HDTV) for Audio Connection
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Connecting a High-Definition TV (HDTV) and an A/V Receiver for Video
Note: If the A/V receiver includes an HDMI input and output, the VMS1100’s HDMI output can be
connected directly to the A/V receiver’s input and the A/V receiver’s HDMI output directly to the TV.
Because HDMI provides both video and audio output, no additional audio connections to the A/V Receiver
and TV are required.
Figure 13 – High-Definition TV (HDTV) and an A/V Receiver for Video Connection
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Connecting a High-Definition TV (HDTV) and an A/V Receiver for Audio
Note: If the A/V receiver includes an HDMI input and output, the VMS1100’s HDMI output can be
connected directly to the A/V receiver’s input and the A/V receiver’s HDMI output directly to the TV.
Because HDMI provides both video and audio output, no additional audio connections to the A/V Receiver
and TV are required.
Note: If the receiver can check the baseband and digital audio (S/PDIF) ports for appropriate channels,
connect both the baseband and digital audio connections. Otherwise, do not connect both the baseband
left/right composite connections and the coaxial digital connection. The baseband connections are not
necessary because the digital audio port provides a single audio interface for digital and analog channels.
Figure 14 – High-Definition TV (HDTV) and an A/V Receiver for Audio Connection
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Connecting a Standard-Definition TV
1. Connect the stereo audio cable to the audio L or R connector on the VMS1100 and the audio left and
audio right connectors on the SDTV.
2. If the TV has an HDMI input, connect it to the HDMI output on the VMS1100.
3. If the TV has a DVI input, you can connect it to the HDMI output on the VMS1100 using an HDMI-to-DVI
converter cable or adapter.
Figure 15 – Standard-Definition TV Connection
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Connecting a Standard-Definition TV, A/V Receiver, and VCR
Note: Because some entertainment equipment cannot simultaneously support composite video and SVideo, never simultaneously connect both video inputs.
Note: This connection method does not support HDTV. For more information, see Connecting a
High-Definition TV (HDTV) for Video.
Figure 16 – Standard-Definition TV, A/V Receiver, and VCR Connection
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Auto-Provisioning
The auto-provisioning process will streamline the set-top installation and provide informative diagnostics that
will assist you in resolving issues as they are detected. After the VMS1100 and IP Client set-tops are
connected to the home network and the VMS1100 is powered ON, an automatic pre-health check is
performed to identify any potential connection problems. The VMS1100 will conduct a series of self-tests to
verify proper network connectivity and signal levels.
During the activation process, the system health and status are monitored and displayed on the VMS1100
Onscreen menu. Instructions are provided to help resolve any problems discovered during the activation
process. If you encounter any additional problems during the automated health check, see Troubleshooting
for more information.
Note: The VMS1100 must be provisioned first in order to properly prepare the IPC1100 for activation.
After the registration process, the software download process will begin. A progress indicator on the
VMS1100 will show the appropriate steps for the following processes:
• Server Connection
• Software Server Identification
• Software Download
Starting the Auto-Provisioning Process
1. Plug the power cord on the VMS1100 into an electrical wall outlet. Do NOT power ON the IPC1100
set-top(s) until after the network and TV connections are completed.
2. Press OK on the VMS1100 remote control when the Verizon Welcome screen displays (see Figure 17).
Note: If Prok, PrOK, or PrOH appears on the VMS1100 front panel LED display, press the OK button on
the VMS1100 top panel or hand-held remote.
3. The Verizon Welcome-Start Activation screen displays (see Figure 18) and the VMS1100 automatically
starts performing a series of self-tests.
4. Press A on the VMS1100 remote control to navigate to the first detailed auto-provisioning screen (see
Figure 20).
Note: If a problem is detected during the connectivity check, follow the onscreen instructions to correct the
issue (see Figure 23 for sample error screenshot).
1. Upon completion of the software download, the device will send a message to the management server
which will start the network activation process (see Figure 25).
2. After the health check and any necessary corrective steps, the VMS1100 will register with the Verizon
provisioning server and production management servers (see Figure 26).
3. If any problems are encountered with these steps, follow the onscreen instructions to rectify the problem.
4. The management server will set the VMS1100 to active and instruct it to reboot. After rebooting, the
Verizon FiOS TV will start up (see Figure 28). The VMS1100 is now ready for service.
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Sample VMS1100 Self-Test Screens
Note: The screens provided in this section are intended for illustrative purposes only. They are a sampling
of the screens you may see during the auto-provisioning process. In some cases, the actual data may differ
from the examples provided.
Figure 17 – Welcome Screen
Figure 18 – Welcome-Start Activation Screen
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Figure 19 – Sample Welcome-Start Activation Error Screen
Figure 20 – Step 1:-Coax Connection Test Screen (1 of 5)
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Figure 21 – Step 1:-Coax Connection Test Screen (2 of 5)
Figure 22 – Step 1: Sample Coax Connection Warning Screen (3 of 5)
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Figure 23 – Step 1: Step 1: Sample Coax Connection Error Screen (4 of 5)
Figure 24 – Step 1: Coax Connection Test Screen n (5 of 5)
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Figure 25 – Step 2: Software Download Test Screen (1 of 3)
Figure 26 – Step 2: Software Download Test Screen (2 of 3)
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Figure 27 – Step 2: Software Download Test Screen (3 of 3)
Figure 28 – Step 3: Activation Screen
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Figure 29 – Activation Complete Screen
Sample VMS1100 Self-Test Error and Warning Screens
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Operational Check for the Remote Control
The operational check tests communication with the remote control.
Table 9 – Remote Control Test
FEATURE
TESTING PROCEDURE
Press Power on the remote control to turn ON the VMS1100.
Power ON
Tune to the output channel (3 or 4), if using the RF output.
Channel Selection
Scan through the channels using the Channel + or - keys.
Tune to several channels by entering the channel number
using the numeric keys.
Volume Control
Press Volume + or - on the remote control to increase the
volume to its upper limit, lowest level, and to a comfortable
level.
Press mute to turn the sound off. Press mute again to restore
the sound.
If the VMS1100 does not operate properly, see Troubleshooting for more information.
Accessing the Basic User Interface (BUI)
The BUI contains onscreen display (OSD) diagnostics, front panel diagnostics, and user settings. The BUI
allows you to retrieve diagnostics without having to power OFF the application.
Note: It is recommended that you use the BUI menu to access the OSD diagnostics. Do the following to
open the OSD diagnostics:
1. Method 1 - Press and hold the D key on the IR remote control for five seconds and then release the key
to display the BUI Main Menu (see Figure 30).
a. Select Diagnostics to navigate to the onscreen diagnostics.
b. Select User Settings to navigate to the high-definition video User Settings menu.
2. Method 2 – Power ON the VMS1100 and then immediately press the Select key (or OK key) on the IR
remote control twice.
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Figure 30 – Basic User Interface (BUI) Main Menu
Note: The MotoPLYR diagnostics are not available once the VMS1100 is booted up. Please refer to the
MotoPLYR Client Installation and Operation Manual for more information.
Optimizing the High-Definition Settings
This section describes how to optimize the SD and HD video settings and closed captioning based on
subscriber preferences.
Do the following before changing the output settings:
1. Connect the VMS1100 to the other home entertainment devices.
2. Plug the power cord on the VMS110 into an electrical wall outlet.
3. Check that the VMS1100 has successfully completed the auto-provisioning process and has connectivity
to the IPC1100 set-top(s) through the home network.
4. Turn ON the TV.
Note: For an HDMI connection, check that the TV is ON and that HDMI is selected as the input before
adjusting the settings. ARRIS recommends using certified Standard (or "category 1") HDMI cables for 1080i
or 720p resolutions. A certified high-speed (or "category 2") HDMI cable is recommended for resolutions of
1080p.
There are two methods for accessing the User Setting menu to optimize the output settings:
• Use the BUI menu. See Accessing the Basic User Interface (BUI) for more information.
• Manually configure the user settings (see below).
To optimize the user settings:
1. Power OFF the VMS1100 and immediately press the Select key and then press the Menu key on the
remote control.
If the TV is ON, the onscreen menu will display the user settings that you can configure (see Figure 31).
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Figure 31 – User Settings Screen
2. Use the remote control or the cursor keys on the front panel to navigate the onscreen menus:
ο Press the ▲ and ▼ keys to highlight the setting you wish to change.
ο Press the ► key to select an option.
ο To exit the setting and move to another setting, press the ▲ or ▼ key.
ο To exit the menu and save your settings, press the Power or Menu key.
3. If the User Setting screen does not display on the HDTV screen, the TV may not support the default video
output setting. Use the front panel display to adjust the settings as described in There is no video on the
TV screen in the Troubleshooting section.
Table 10 – User Settings Fields
SETTINGS
DESCRIPTION
TV Type
Allows you to specify the style of television connected to the set-top.
Options include 16:9, 4:3 LETTERBOX, and 4:3 PAN SCAN. By default,
the 16:9 option is selected. The options are used as follows:
• 16:9 designates that a widescreen television is connected to the
set-top.
• 4:3 LETTERBOX designates that a standard screen television is
connected to the VMS set-top and that widescreen programs should be
scaled to fit the screen with black bars above and below the picture.
• 4:3 PAN SCAN designates that a standard screen television is
connected to the VMS set-top and that widescreen programs should be
cropped so that the picture fills the entire screen.
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SETTINGS
DESCRIPTION
HDMI/YPbPr OUTPUT
Allows you to specify the video output format of the VMS set-top for all
content (when the 4:3 override setting is OFF) or for all 480p, 720p, and
1080i content (when the 4:3 override is ON).
Options include:
• 1080p60 — The VMS set-top will present programs in the
High-Definition 1080p60 format (1920 x 1080 pixels).
• 1080i — Default option: The VMS set-top will present programs in the
High-Definition 1080i format (1920 x 1080 pixels).
• 720p — The VMS set-top will present programs in the High-Definition
720p format (1280 x 720 pixels).
• 480p — The VMS set-top will present programs in the
Enhanced-Definition 480p format (720 x 480 pixels).
• 480i — The VMS set-top will present programs in the
Standard-Definition 480i format (720 x 480 pixels).
Some televisions may only support certain video formats. Please consult
your television’s user manual for more information on format compatibility.
The VMS set-top can detect when the HDMI connection is in use. If you
are not using the HDMI connection on the VMS set-top, the HDMI/YPbPr
Output setting will display as YPbPr Output in the User Settings Menu.
On — The VMS set-top will automatically stretch all standard-definition
programs to a widescreen aspect ratio and present the video in the format
designated by the HDMI/YPbPr Output setting. Note that the Stretch
option is only available when the TV Type setting is 16:9.
4:3 Stretch
Off — Default option: The VMS set-top will create a widescreen version of
a standard-definition program by adding black bars to the left and the right
of the picture and present the video in the format designated by the
HDMI/YPbPr Output setting.
Video Sharpness
Controls the sharpness adjustment for the video.
Ranges from 1 (softest) to 5 (sharpest). Default is 3.
Closed Caption
Enables or disables closed captions. The front panel display
indicates the status of the closed captions.
Available options: Enabled or Disabled (default)
Pref Audio Lang
Allows selection of a preferred audio language.
Descriptive Video Service
Enabled Descriptive Video Service (DVS), if available in the content.
Front Panel Brightness
Controls the brightness adjustment for the front panel clock display.
Restore All Defaults
Resets all the User Setting configurable parameters to their default
values.
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Additional HDMI Settings
The Additional HDMI Settings menu is used to configure advanced options that affect the operation of the
VMS1100 with HDMI and DVI display devices. Adjustable options include:
• Display mode
• Color Space
• Audio Output mode
• Lip Sync
• Lip Sync Delay
• 1080p24 Pass-Through
The Additional HDMI Settings menu screen is illustrated and defined below:
Figure 32 – Additional HDMI Settings Screen
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Table 11 – Additional HDMI Settings Fields
FIELD
DESCRIPTION
Additional HDMI Settings
The Additional HDMI Settings option is available whenever an
HDMI connection is in place.
Selecting this option will present a new menu screen with settings
specific to the HDMI connection, for example DVI/HDMI mode,
Color Space, Audio Output, and Lip Sync settings.
HDMI/DVI Mode
The HDMI/DVI Mode setting allows you to optimize the
HDMI output to work with both DVI-equipped televisions and
HDMI-equipped televisions.
By default, this option is set to HDMI. The options are used
as follows:
HDMI — The VMS1100 is optimized to work with an HDMI
television or home theater receiver.
DVI — The VMS1100 is optimized to work with a DVI
television or display device (connected via an HDMI-to-DVI
adapter).
Color Space
The Color Space setting allows you to adjust the color space used
by the VMS1100 to generate the video signals on the HDMI output.
By default, this option is set to YCC 4:4:4. The options are used as
follows:
YCC 4:4:4 — The VMS1100 will generate video signals within the
YCC color space.
RGB — The VMS1100 will generate video signals within the RGB
color space.
Note: Adjusting these settings could result in a loss of video. Only
a professional installer or someone with a good working knowledge
of the color spaces supported by the TV should change this setting.
Audio Output
The Audio Output setting allows you to specify the digital audio
format delivered over the HDMI output by the VMS1100.
The options are used as follows:
Auto (default) —The VMS1100 will provide the digital audio format
specified by the connected device (TV or home theater receiver)
when that device was first connected to the VMS1100.
L-PCM — The VMS1100 will provide all audio in the Linear Pulse
Code Modulation digital audio format. The L-PCM format is widely
supported by most HDMI televisions and home theater receivers.
Pass-Through — The VMS1100 will provide the same digital
audio format on the HDMI output as is provided with the program
being viewed at that time. For example, if the program has a Dolby
Digital soundtrack, the VMS1100 will pass the Dolby Digital audio
to the HDMI output. This option is most useful when connecting the
VMS1100 to a home theater receiver that has HDMI switching
capability.
Note: Adjusting these settings could result in a loss of audio. Only
a professional installer or someone with a good working knowledge
of the digital audio formats supported by the TV and/or home
theater receiver should change this setting.
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FIELD
DESCRIPTION
Lip Sync
The Lip Sync setting allows you to adjust the amount of time the
audio signal is delayed with respect to the video signal on the
HDMI output. Some HDMI televisions and home theater receivers
add an extra delay to the video signal during processing which can
produce an effect where the audio noticeably “leads” the video.
By default, this option is set to Auto. The options are used as
follows:
Auto — The VMS1100 will automatically delay the audio signal on
the HDMI output by the amount of time requested by the connected
HDMI device.
Manual — The VMS1100 will delay the audio signal on the HDMI
output by the amount of time selected for the Lip Sync Delay
setting.
Off — The VMS1100 will not delay the audio signal on the HDMI
output.
Lip Sync Delay
The Lip Sync Delay setting is only available when the Lip Sync
option has been set to Manual. The Lip Sync Delay setting can be
adjusted between 0 milliseconds (msec) and 500 milliseconds in
50 millisecond increments.
If the Lip Sync option has been set to either Auto or Off, this option
will be disabled and no longer selectable in the menu.
Use this option to adjust the HDMI audio delay if you notice that the
video image routinely seems to be “behind” the audio soundtrack
when using your HDMI device.
1080p24 Pass-Through
Enables the pass through of 1080p24 content directly to the TV.
Return To Main Page
Use this option to return to the User Settings Menu main screen.
Restore Automatic
Settings
Use this option to restore all of the settings on this screen
(HDMI/DVI Mode, Color Space, Audio Output, and Lip Sync) to
their default value.
You can also use this option if audio and/or video has been lost
after adjusting these settings from their default values.
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Additional Closed Caption Settings
The Additional Closed Caption Settings menu is used to adjust the various display options for closed caption
legibility. Customizable options include font size, font style, font color, and font opacity. You may also select to
view different closed caption services if these are included within the broadcast program.
Table 12 – Additional Closed Caption Settings Fields
FIELD
DESCRIPTION
Service Selection
Sets the service used by the VMS1100 to render (draw) the
closed captions:
Analog
This setting affects closed captions for analog and
digital standard definition services.
Available options are:
CC1 (default), CC2, CC3, CC4, T1, T2, T3, or T4
Digital
This setting affects closed captions for digital enhanced
definition and high definition services. Available
options:
• Primary Language (default)
• Secondary Language
• 3, 4, 5, or 6
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FIELD
DESCRIPTION
Font Size
Sets the font size for closed captions.
Available options:
Auto (default)
Standard
Large
Small
Font Style
Sets the font style for closed captions.
Available options:
Auto (default)
Mono Serif
Proportion Serif
Mono No Serif
Proportion No Serif
Casual
Cursive
Small
Font Color
Sets the font color. Available options:
Primary Language (default)
Secondary Language
3, 4, 5, or 6Auto
White
Black
Red
Green
Blue
Yellow
Magenta
Cyan
Font Opacity
Sets the opacity. Available options:
Auto (Default)
Transparent
Translucent
Solid
Flashing
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FIELD
DESCRIPTION
Font Edge Type
Sets the edge appearance. Available options:
Auto
None
Raised
Depressed
Uniform
Left Shadowed
Right Shadowed
Font Edge Color
Sets the edge color. Available options:
Auto (Default)
White
Black
Red
Green
Blue
Yellow
Magenta
Cyan
Background Color
Sets the background color for closed captions. Available
options:
Auto (Default)
White
Black
Red
Green
Blue
Yellow
Magenta
Cyan
Background Opacity
Sets the background opacity for closed captions. Available
options:
Auto (default)
Transparent
Translucent
Solid
Flashing
Window Color
Window Opacity
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FIELD
DESCRIPTION
Control Mode
Sets the closed caption settings. Available options:
Auto (default)
User
Return to Main Page
Selecting this option will return you to the User Setting
screen.
Restore Closed Caption To reset all of the Additional Closed Caption settings to their
Defaults
default values:
Select this option and press the ► key.
Graphics Overlaying the Video
The VMS1100 can generate graphics that overlay the video programming or fill the entire television screen.
Common examples include onscreen menus (such as the User Setting menu), closed captions, and IPG. The
VMS1100 overlays these graphics whenever you open a menu, enable closed captions, or scroll through a
program grid.
Onscreen graphics are available for all VMS1100 video outputs.
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Diagnostics
Diagnostics
4
Diagnostics are displayed on the onscreen display (OSD) and VMS1100 front panel display. You can access,
control, and navigate through the diagnostic screens using the VMS1100 front panel controls or remote
control. The diagnostics confirm proper installation, including the following:
• Checking error states and signal integrity
• Identifying the cable terminal on the network
• Verifying communications with the headend
The following information applies to the diagnostics outlined in this section:
• All indicators are in decimal notation, unless noted otherwise.
• All signal level and quality indicators use a 1% to 100% scale, unless noted otherwise.
• All sample displays are illustrative; actual data may differ from the examples provided in this manual.
Note: All sample displays used in this manual are for illustrative purposes only. The actual data may differ
from the examples provided.
Accessing the Diagnostics
Do the following to start using the diagnostics:
1. Make sure the VMS1100 is powered ON.
2. Choose either method below to access the User Settings screen:
ο BUI menu
Press and hold the D key on the IR remote control for five seconds and then release the key to display
the BUI Main Menu. Select 01 Diagnostics on the BUI main menu.
ο Manually configure the user settings
Press Power and then immediately press Select on the remote control twice to open the Diagnostics
main menu. This method will power OFF the application and is not recommended if diagnostic
information is needed for video or session status.
The Diagnostics main menu will display on the OSD and d01 will appear in the VMS1100 display panel
window.
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d0 Diagnostics Main Menu
Figure 33 – Diagnostics Main Menu
Use the following keys on the remote control or VMS1100 front panel to navigate the Diagnostics menus:
1. Press channel ▲, channel ▼, cursor ▲, or cursor ▼ to select d01 through E.
2. Press cursor ◄, cursor ►, select or enter to execute the selected diagnostic.
3. Select E from the main menu or press Power to exit.
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Diagnostics
d01 General Status
This diagnostic displays system status information on the OSD and front panel. The information is updated
each time the diagnostic is displayed.
Environment
Error
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Table 13 – General Status Fields (Page 1 of 2)
FIELD
DESCRIPTION
Error
Error codes display on the front panel and OSD. If
multiple errors occur, the last recorded error is
displayed.
ERROR CODE
DESCRIPTION
EP00
No error
EP01
Not connected
EP03
DRAM error
EP04
SRAM error
EP07
ROM verification failure
EP08
RAM test failure
EP09
Battery test failure
EP11
Invalid unit address
EP12
Power on self test failure
EP14
GITV startup failure
EP15
TSI structure corrupt
EP18
Driver initialization failure
Platform ID
A unique, 16-bit hexadecimal number that identifies the
platform image (also called the ROM ID).
Chip Set
Identifies the Chip set used by the hardware
Family ID
The manufacturer and product family, in hexadecimal.
Model ID
The model, in hexadecimal.
Settop Local Time
The local time configured by the system
DST Active
Indicates Daylight Savings Time
STD Time Offset
The time zone, based on standard time offset from GMT
DST Entry Time
Indicates entry of Daylight Savings Time and if DST is
currently active
DST Exit Time
Indicates exit of Daylight Savings Time and if DST is
currently active
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Total Run Time
The number of hours and minutes since product last
rebooted
Version Number
Software version of the platform code
Encryption Algorithm
Indicates secure processor decrypt scheme, for
example:
CSA — Connect Scrambler algorithm
DES — Data Encryption Standard
Connected
An operations connect or disconnect message
determines whether the product is True or False.
Channel Map Present
Indicates if the product is configured with a Channel
Map.
VMS Activation Status
Indicates the Activation Status as provisioned by the
headed as True or False (may be VMS or Client
Activation Status, depending on product)
Table 14 – General Status Fields (Page 2 of 2)
FIELD
DESCRIPTION
Power State
Indicates logical power state of product, for example,
On or Standby
Provisioning Status
Indicates the Status of auto-provisioning in descriptive
text
Provisioning Errors
Indicates any error codes provided by the autoprovisioning process
Provisioning Error and
Description
Indicates any auto-provisioning error in descriptive
text
Provisioning Error
Corrective Action
Indicates the corrective action associated with any
auto-provisioning error in descriptive text
SSL Device ID
Indicates the Device ID used in SSL
DTCP Device ID
Indicates the DTCP Device ID
Config File Version
Indicates the version number of the configuration file
used to provision the product.
Boot Inform Window
Indicates the time window configured for the TR-069
inform delay.
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d02 Unit Address / Security
This diagnostic displays the unit address of the M-Card (cable card), if inserted in the M-Card™ DEVICE
ONLY slot.
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The front panel displays the unit address of the device when the Address/Security screen is displayed, if the
device supports a unit address. See the following examples:
Table 15 – Unit Address Fields (Page 1 of 2)
FIELD
DESCRIPTION
CableCARD Inserted
YES — CableCARD is inserted
NO — CableCARD is not inserted
A unique decimal number that indicates the unit address
of the CableCARD.
Unit Address
Host Serial Number
Displayed on the Unit Address Diagnostic screen.
4 MAC Addresses Installed
The MAC addresses are stored in protected flash and displayed in
hexadecimal.
Table 16 – Separable Security Fields (Page 2 of 2)
FIELD
DESCRIPTION
CARD Interface
CableCARD Interface is a status indication of the interface between
the VMS and CableCARD. It will indicate ‘Good’ if no errors were
detected, ‘Error’ if there is a problem detected with establishing the
CableCARD interface, or ‘Unsupported CARD’ if the inserted
CableCARD is not an M-CARD.
CableCARD ID
The unique identifier provided by the CableCARD.
Host ID
The unique identifier in the VMS Device Certificate.
Data ID
A value generated by the CableCARD for the Pairing report.
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FIELD
Validation
DESCRIPTION
• UKNOWN if a Validation message was not received by the
product
• VALID or INVALID as set by the Host Validation Message
received from the headend
• BINDING if the CableCARD is busy with the binding
authentication process
• NOT BOUND if Card validation status in not bound for
CableCARD reasons
• HOST CERTIFICATE INVALID if the status is not bound
because the Host Certificate was invalid
• HOST SIGN FAILED if status is not bound because of
failure to verify Host’s SIGN
• AUTH KEY FAILED if status is not bound because of failure
to match AuthKey from the Host Device
• FAILED if binding failed for other reasons
Pairing Method
Set to ‘MMI’ or ‘Reportback’ as received by a message from the
headend, or set to ‘Unknown’ if the headend message was not
received.
Provider Phone #
Phone Number of the Provider as configured at the headend.
Cable Card
Object Name
Code object name executing on the CableCARD.
Object Ver.
Code object version executing on the CableCARD.
Manufacturer
CableCARD manufacturer.
HW Version
Version number provided by the CableCARD.
Boot Version
Version number provided by the CableCARD.
2nd Version
Version number provided by the CableCARD.
Serial Number
The CableCARD Serial Number provided by the CableCARD.
MAC Address
The CableCARD MAC Address provided by the CableCARD.
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d03 Code Modules
This diagnostic includes information about the firmware loaded in flash memory and all non-volatile code
versions are installed on the VMS series. It is possible to access the diagnostics of the application operating
system and all associated objects when the native suite is running.
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If a download is in progress, the completion percentage for the current download will display on the VMS1100
front display panel.
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Table 17 – Code Modules – Host Download Information Fields (Page 1)
FIELD
DESCRIPTION
Group ID
Identifies the product configured Group.
Region ID
Identifies the product configured Region.
Primary Server Download
Path
Available primary method for Code download options:
• Multicast
• Unicast
• N/A
Secondary Server Download Path
Available secondary method for Code download options:
• Multicast
• Unicast
• Undefined
• N/A
Code Installation May Start Time
Configured time from the MRL when the product may
start to download.
Code Installation Must Start Time
Time from the MRL when the product must start to
download.
Code Installation Start Time
Date and time (local time) when the code installation
was started.
Code Installation End Time
Date and time (local time) when the code installation
was complete.
Code Installation Status
Available code installation status options:
Pending
In progress
Completed
Failed
Failure status indicates two attempts for installation of
the successfully downloaded campaign have failed.
Number of Software Objects
Number of software objects loaded on the set-top
including the objects being currently downloaded.
Campaign Download Status
Available download status options of the campaign:
• MRL Downloading
• (Code Name) Downloading
• Download Complete
• No New Campaign
Campaign Version
Version of the software object loaded / downloading onto
the set-top, expressed as major-minor ‘x.y.z’ version
number.
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Table 18 – Code Modules – MRL Information Fields (Page 2)
FIELD
DESCRIPTION
MRL XML File Name
MRL file name, if available
MRL Multicast IP Address
Multicast address required for MRL file download. This
parameter is optional if the MRL gets downloaded via IP
unicast method.
MRL Multicast Destination Port
Destination port parameter for the MRL file download.
This parameter is optional if the MRL gets downloaded via the
IP unicast method
MRL Source IP Address
Source IP address of the server. For multicast, this server is
responsible for Multicasting the MRL file. For unicast, the STB
downloads the MRL file from this server.
MRL PID
PID of the MRL file in the DSMCC carousel, if available.
MRL Url
MRL IPMC Join Interval
Interval, in minutes, for the product to join the MRL Multicast
address for downloading the MRL file, if available.
Next MRL IPMC Join Time
Scheduled data and time when the product is expected joined
the MRL multicast, if available.
Last Successful MRL IPMC
Join Time
Time when the product last successfully joined the MRL
multicast, if available.
MRL Error
Indicates the error (DLxx format), if any, that occurred during the
download:
• DL00 - No-error
• DL21 - Invalid MRL source
• DL22 - Unable to join MRL multicast
• DL23 - Failed to authenticate MRL file
• DL24 - Invalid MRL file
• DL25 - Unable to parse MRL
• DL26 - MRL without matching target type
• DL27 - MRL missing campaign for target type
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Table 19 – Code Modules – Card Download Fields (Page 3)
FIELD
DESCRIPTION
MCard Download Channel
Download channel configured for the MCard Object
MCard DL PID
Download PID detected for the M-Card Object
MCard DL Segment Count
Download segment count, if M-Card object is in the
process of downloading.
MCard DL Status
Download status from M-Card:
• 0x00 Idle
• 0x01 WaitDLPID
• 0x02 WaitSeg0
• 0x03 Loading
• 0x04 AuthStor
• 0x05 WaitEnabl
• 0x06 WaitReset
• 0x00 None
MCard DL Error
• 0x01 Segment 0 timeout
• 0x02 Header CRC error
• 0x03 Image CRC error
• 0x04 Image authentication error
• 0x05 Flashing error
• 0x06 Object enable timeout
• 0x07 Done and waiting for reset
• 0x08 Wrong image version
• 0x09 Host busy
• 0x0A Host did not find download PID
MCard Object Name
M-Card object name of the object being downloaded.
MCard Object Version
M-Card object version of the object being downloaded.
Note: Additional Host Object Table pages will display as the number of software objects increases.
Table 20 – Code Modules – Host Object Table Fields (Page 4)
FIELD
DESCRIPTION
Object Name
Name of the software object loaded or downloading onto
the set-top.
Object Version
Version of the software object loaded / downloading onto
the set-top.
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FIELD
DESCRIPTION
Object Size
Indicates the object size.
Download Status
Status of the object download, expressed as a text string,
which may include:
• Available
• Download-in-progress
• Download-Completed
• Download-Paused
• Authenticating
• Activation-Pending
• Installing
• Executing
• Executing-but-Deletion-Pending
• Error
• Other
Associated DL Errors
Indicates the error, if any, that occurred during the
download:
• DL00 - No-error
• DL01 - Object incompatible with the target STB
• DL02 - The object cannot be found
• DL03 - Reserved
• DL04 - Reserved
• DL05 - Reserved
• DL06 - The object fails validation / authentication
• DL07 - Storage capacity exceeded
• DL08 - Reserved
• DL11 - Download timed out
• DL12 - Unable to join the multicast group
• DL13 - Low memory
• DL14 - Invalid object format
• DL15 - Unsupported object type
Associated DL Errors
(continued)
• DL16 - Unable to reach unicast URL
• DL17 - Unable to resolve unicast URL
• DL18 - File does not exist"
• DL19- Cannot access file
• DL31 - Could not flash
Download Server IP Address
IP address of the server from which the object is
downloaded. In case of Multicast, it represents the Source
IP.
Current DL Server Type
Type of download server currently being used:
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FIELD
DESCRIPTION
• Multicast
• Unicast
• N/A
Number of Bytes Downloaded
Indicator of the download progress provides the current
value of the number of bytes received
Download Start Time
Date and time (local time) when the object download
started.
Download Complete Time
Date and time (local time) when the object download
completed
CDL % Complete
Indicator of download progress provides the current
percent complete of the object download.
Multicast IP
The Multicast address required for the object download.
Meaningful, only if the object is downloaded via IP
multicast.
Multicast Destination Port
Multicast Destination port for the object download.
Meaningful, only if the object is downloaded via IP multicast
Object PID
PID for the object in the DSMCC carousel; the number of
objects will increase the number of pages displayed, as
necessary.
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d04 Current Channel Status
This diagnostic displays current channels and services entering the home, including screens for Current
Channel Status. Six screens will display for the six IB tuners and a seventh screen will display for the IP
stream.
The following screens illustrate information for IB tuner 1, IB Tuner 2, and IP Stream:
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Table 21 – Current Channel Status- – IB Tuner ID Fields (Pages 1 & 2)
FIELD
DESCRIPTION
IB Tuner ID
Indicates the source of the current channel being reported:
• Tuner 1
• Tuner 2
• Tuner 3
• Tuner 4
• Tuner 5
• Tuner 6
• IP Stream
The following information displays for each IB Tuner ID:
ECN Data Present
Indicates if an Entitlement Control Message is detected for the
acquired digital QAM service.
Virtual Channel
Number
Indicates the Virtual Channel Number of the service acquired
by that tuner.
Service Encrypt Mode
Indicates if the of the service acquired by that tuner is
encrypted. Values include:
• UNE - Unencrypted
• CLR - Clear
• ENC - Encrypted
• FWK - Fixed Working Key
• FPK – Fixed Program Key
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FIELD
DESCRIPTION
Preview
Indicates whether the current program is in Preview mode
Purchasable
Indicates that the current program is available to be purchased
for viewing
Purchased
Indicates that the current program was already purchased for
viewing
EPOCH Num
Indicates the Identifier of the IPPV EPOCH.
Auth Reason
The service authorization reason is displayed in hexadecimal
format.
VCT ID
Indicates the Virtual Channel Table provisioned for the
product.
CCI
Copy control information:
• 00 - Copy free
• 01 - No more copies
• 10 - Copy once
• 11 - Never copy
• N/A - Value is invalid or cannot be retrieved
APS
Analog Protection System;
• 00 – No Macrovision
• 11 – Type 3 Macrovision
N/A - Value is invalid or cannot be retrieved
CIT
The constrained image trigger as delivered in the PRK or the
Set DRM API:
• 0 – Not set
• 1 – Set
N/A - Value is invalid or cannot be retrieved
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d05 HTTP Adaptive Video Information
Table 22 – HTTP Adaptive Video Information Fields
FIELD
DESCRIPTION
Buffer Fullness
Indicates the percent fullness of the buffer in the
receiver.
Buffer Status
The status of the receiver buffer indicating if over-run or
under-run is detected. Possible values:
Overflow
Underflow
OK
Stream Type
The type of the stream received over the top. Examples
are:
HLS
Progressive DL
Acquisition Time
Time taken to acquire the last segment, expressed in
milliseconds. This is the time between the request and
receipt of the last segment.
Decoder Bitrate
This parameter is from the video decoder and is the
bitrate of the chunk or segment that was last pulled out
of the buffer.
Download Segment
Bitrate
This parameter is the transfer rate - the bit rate of the
last chunk or segment it pulled down from the server.
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FIELD
DESCRIPTION
Playlist Name
This playlist contains the variant playlist names for
different bit rates.
Sequence Number
The sequence number of the segment which is currently
being played.
Segment Duration
Duration of each chunk or segment expressed in
milliseconds.
DRM Type
The type of DRM being used. Possible values:
Secure Media
AES
N/A
Source IP
IP address of streamer server
Source Port
The port of streamer server that is being used for the
OTT streaming.
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d06 In Home Streaming Sessions
This diagnostic displays a status of the In Home Streaming Sessions, including sessions streaming into the
VMS and sessions streaming out of the VMS to the IP Clients.
Note: Additional Streaming Out pages will display for up to six tuners.
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Table 23 – In Home Streaming Sessions – STREAMING-IN Fields (Page 1)
FIELD
DESCRIPTION
Local IP Address
IP address of the local device receiving the stream
Source IP
IP address of the streamer server for an incoming stream.
Source Port
Port of the streamer server that is being used for the current
streaming session (incoming to the current STB).
Fail to Establish Secure Stream
This parameter indicates when a client device fails to set up a
secure stream with a server. The client STB will set it to
TRUE in case of failure. After a successful secure stream set
up, it will be set to FALSE.
IP Client Rx Buffer Packet Count
Number of packets in the client buffer.
Platform Media Player Event
Status
Status of the media player in the client device. Possible
values:
Playing
Paused
Stopped
Trick Play
Table 24 – In Home Streaming Sessions – STREAMING-OUT Fields (Page 2 (up to 7))
FIELD
DESCRIPTION
Stream Type
Type of in-home stream. Possible values:
LIVE - refers to QAM or IP tuning and live or LOD content
VOD
DVR
Destination IP
IP address of client if the current stream is an outgoing
stream from the current STB.
Destination Port
Port of client that is being used for the current streaming
session (outgoing from the current STB).
Tuner ID
Tuner number associated with the stream, if available (N/A
for streams that are not associated with a tuner).
TCP Retransmission
Count
Number of TCP packets that needed a retransmission since
the last reboot.
This parameter is meaningful for a serving session.
Server (VMS) Buffer Overflow
Indicates whether the server buffer has encountered overflow
condition.
Server (VMS) TX Buffer Packet
Count
Number of packets in the server buffer.
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d07 Audio / Video Status
This diagnostic displays the Ethernet Return status. The information is updated each time this diagnostic is
displayed.
Table 25 – Audio / Video Status Fields
FIELD
DESCRIPTION
Audio SPDIF
Indicates S/PDIF Mode as set by application software.
• N/A Audio S/PDIF mode is not applicable.
• IEC958PCM PCM audio selected.
• DD (Dolby Digital) For Dolby Digital selection, the
following speaker selection is set:
• 1/0 right front or left front.
• 2/0 right front and left front.
• 3/0 right front and left front and center.
• 2/1 right front and left front and (right rear or left
rear).
• 3/1 right front and left front and center and (right rear
or left rear).
• 2/2 right front and left front and right rear and left
rear.
• 3/2 right front and left front and center and right rear
and left rear
Audio Mute
Audio Mute indicates if any of the audio outputs have been
muted by the software, for example, selectable output
control.
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FIELD
DESCRIPTION
Video Mute
The Video Mute indicates if any of the video outputs have
been muted by the software, for example, selectable output
control.
Input Source
Audio Mode
• Input source for the audio and video, for example, IB
Tuner.
Audio Mode indicates the audio Mode of in incoming digital
service. Valid values include:
• N/A: the audio mode is not applicable to the currently
tuned stream.
• Mono: the audio mode is monophonic.
• Stereo: the audio mode is stereo.
• Surround: the audio mode is surround sound.
• 5.1: the audio mode is Dolby Digital 5.1 surround
sound.
• 7.1: the audio mode is Dolby Digital 7.1.
Input Format
Includes the aspect ratio (4:3 or 16:9), the screen pixel size
(nnnnXnnnn), pixel display (i for interlaced, p for
progressive), and frames per second (24, 25, 30, 60).
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d08 Memory Configuration
This diagnostic displays the VMS1100 series memory configuration. The information is updated when the
diagnostic is displayed.
Note: The Memory Configuration table will increase and scroll to multiple pages depending on the number of
processes detected.
Table 26 – Memory Configuration Fields
FIELD
DESCRIPTION
Total Memory
The allocated system RAM in MB
Memory Free
The size of free RAM memory expressed in
megabytes (MB)
Total CPU Load
Total process load on the CPU
CPU Load Average Per
Process
Average CPU load percentage per process
Memory Usage
RAM memory used per process (scroll down for
more processes)
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d09 Interface / Port Status
The Interface Status diagnostic displays when running in KreaTV. There is no front panel display. The
information on the OSD is updated when you display the diagnostic.
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Table 27 – Interface Status -DVI/HDMI Fields (Page 1 of 2)
FIELD
DESCRIPTION
Mode
Indicates the connector mode: DVI or HDMI
Color Space
Indicates the color space used over the HDMI connection:
YCC or RGB
Device Connected
• Indicates whether a device is connected to the HDMI
port: Yes or No.
Video Xmission
Video transmission — Indicates whether the VMS1100 is
transmitting video over the HDMI port
HDCP Enabled
Indicates whether the VMS1100 is using HDCP to encrypt
video transmitted over the HDMI link — Yes or No. If the
Video Xmission status is Not Active, the HDCP Enabled
status is No
Output Format
Indicates the timing format of the video sent through HDMI:
• 1920 x 1080p — 1920 pixels wide by 1080 pixels
high, progressive
• 1920 x 1080i — 1920 pixels wide by 1080 pixels high,
interlaced
• 1280 x 720p — 1280 pixels wide by 720 pixels high,
progressive
• 720 x 480p — 720 pixels wide by 480 pixels high,
progressive
• 720 x 480i — 720 pixels wide by 480 pixels high,
interlaced
• 640 x 480p — 640 pixels wide by 480 pixels high,
progressive
Aspect Ratio
Indicates the aspect ratio of the video sent through HDMI:
4:3 or 16:9.
EDID DATA
Indicates the video timing formats that were read from the
Extended Display Identification Data (EDID) register for the
connected device. In particular, the detailed timing description
blocks. The list displays a selection of common formats that
the TV or repeater supports that have been read by the
Product.
If the Product cannot read any formats, EDID Data is blank.
An asterisk (*) after the aspect ratio means the Product
supports the format.
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Table 28 – User Setting Fields (Page 2 of 2)
SETTINGS
DESCRIPTION
TV Type
Indicates how the style of television connected to the product was
set (16:9 or 4:3) and the preferred content control method (for
example, Letterbox, pan and scan, undistorted)
• 16:9 designates that a widescreen television is connected to
the
set-top.
• 4:3 LETTERBOX designates that a standard screen
television is connected to the VMS set-top and that
widescreen programs should be scaled to fit the screen with
black bars above and below the picture.
• 4:3 PAN SCAN designates that a standard screen television
is connected to the VMS set-top and that widescreen
programs should be cropped so that the picture fills the entire
screen.
Output Type
Allows you to specify the video output format of the VMS set-top for
all content (when the 4:3 override setting is OFF) or for all 480p,
720p, and 1080i content (when the 4:3 override is used).
Possible options:
• 1080p60 — High-Definition 1080p, 60 fps format (1920 x
1080 pixels).
• 1080i — (Default option) High-Definition 1080i format (1920
x 1080 pixels).
• 720p — High-Definition 720p format (1280 x 720 pixels)
• 480p — Enhanced-Definition 480p format (720 x 480 pixels).
• 480i —Standard-Definition 480i format (720 x 480 pixels).
1080p24 Passthrough
Enabled
Turns ON or OFF the passthrough of 1080p24 content
directly to the TV.
Closed Caption Enabled-
Turns closed captions ON or OFF. The front panel
display indicates the status of the closed captions.
Possible options: Yes or No (default)
CC Analog Service Selection
Sets the analog service used for closed captions:
• CC1 (default), CC2, CC3, CC4, T1, T2, T3, or T4
CC Digital Service Selection
Sets the digital service used for closed captions:
• D1 PRIMARY LANGUAGE (default)
• D2 SECONDARY LANGUAGE
• D3, D4, D5, or D6
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SETTINGS
DESCRIPTION
Detection of 3DTV Primary
Formats
Indicates if the 3D video timing formats are read from the Extended
Display Identification Data (EDID) register for the connected device.
Side by Side
Indicates if 3D ‘Side by Side was detected: Yes or No
Top Bottom
Indicates if 3D ‘Top Bottom’ was detected: Yes or No
Other
Used for 2D for other formats in the EDID register.
HDMI Audio Output
Indicates the format of the audio:
• PCM
• DD
• AAC
HDMI Audio Rate
Indicates the audio rate, for example:
• 32 kHz
• 44.1 kHz
• 48 kHz
• 96 kHz
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d10 Current Sessions
Table 29 – Current Sessions Field
FIELD
DESCRIPTION
OTT Stream
Number of over the top (OTT) HLS streams detected (0 or 1
session).
If a host VMS goes offline, an OTT session will be started for
clients connected to that VMS allowing connected clients to
continue TV viewing.
Note: An OTT session has a limited/scaled back channel map,
so not all channels will be available for the IP clients.
Linear Recording
Number of linear recording sessions set up.
Local Playback
Number of local playback sessions: 0 or 1.
If live session, will have LOD
Remote Streaming
Number of remote streaming sessions to IP client STBs (live,
recorded, or VOD).
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d11 Connected Home
Elements included in the Connected Home system will appear in the status. This diagnostic displays the
MoCA network status.
Table 30 – Connected Home Fields
FIELD
DESCRIPTION
Network Link Type
Describes the link type: MoCA, Ethernet, or None
The value is set to None to indicate that a connection
is not established yet.
LAN MAC Address
MAC address assigned to the Local Area Network
MoCA Link Status
The status of the MoCA link.
TRUE = Active
FALSE = Inactive
MoCA Connectivity Loss
Count
Number of time MoCA connectivity was lost since
last boot.
Ethernet Link Status
The status of the Ethernet link.
TRUE = Active
FALSE = Inactive
Ethernet Connectivity
Loss Count
Number of times Ethernet connectivity was lost
since the last boot.
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FIELD
DESCRIPTION
Additional Information
Selectable information screens for the following
menu items:
• MoCA Node Network
• MoCA Phy Rates
• MoCA Power and Attenuation Level
• MoCA Packet Counts
• MoCA QoS
• Ethernet H/W Configuration
• Registered Client List
• DHCP Link Status
• LAN and QoS
MoCA Node Network
Table 31 – Connected Home – MoCA Node Network Fields
FIELD
DESCRIPTION
RF Frequency
Displays the frequency of the MoCA RF channel in use by
the set-top: 1150 (default) to 1500 MHz
MoCA: Network/Local
Version
Network and Local MoCA version IDs in the format NN/LL:
• NN is the 2-digit Network MoCA version
• DHCP is the 2-digit Local MoCA node version
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FIELD
DESCRIPTION
RF Password
MoCA RF Password. Default is 99999999988888888
Number of Nodes in
Network
Total number of nodes (i.e., devices) residing on the MoCA
network.
Number of Nodes
Connected to the Local
Device
Total number of MoCA nodes/devices connected to the local
node.
Local MoCA Node ID
MoCA assigned node ID of the set top.
• mocaNodeID will range from 0-7 for devices in the MoCA
1.0 network
• mocaNodeID will range from 0-15 for devices in the MoCA
1.1 or 2.0 network
Total Devices in
Network
List of the MoCA MAC address for each node in the
network and indication of the Network Coordinator:
• Node ID: MoCA-assigned node ID associated with
the connected device.
The NodeID ranges from 0-7 for devices in the
MoCA 1.0 network.
The NodeID ranges from 0-15 for devices in the
MoCA 1.1 or 2.0 network
• MoCA MAC Address: MoCA layer MAC address
used for the Phy level home network connection.
• Network Coordinator Indication: Shows which node in
the MoCA network is acting as the Network Coordinator.
MoCA Tx and Rx Phy Rates
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Table 32 – Connected Home – MoCA Tx and Rx Phy Rates Fields
FIELD
DESCRIPTION
Phy Rate Table
Table of the Phy Rates associated with each node in the
MoCA network and any associated warning indications:
• Bw: Node has a link supporting less than 100 Mbps
(the associated BHR RF LED will also blink).
• Fr: Node received significant packet errors caused
by thermal noise or interfering signals.
• Pw: There is insufficient power at the node.
Tx Phy Rate
Rx Phy Rate
The physical layer transmit rate of the STB being polled to
the connected node (indicated by node ID), expressed in
Mbps.
The physical layer receive rate by the STB being
polled from the connected node (indicated by
nodeID), expressed in Mbps.
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MoCA Power and Attenuation Level
Table 33 – Connected Home – MoCA Power and Attenuation Level Fields
FIELD
DESCRIPTION
MoCA Power and
Attenuation Level Table
Table of the Attenuation and Power associated with
each node in the MoCA network
Tx Attenuation Level
MoCA transmit attenuation level (dB) for each direct
link between the local device and each MoCA node on
the MoCA network, if available.
MoCA Tx Power
The RF transmit power level at the connected MoCA
node expressed in dBm for the link between the
connected node and the STB being polled.
MoCA Rx Power
The RF receive power level at the STB being
polled expressed in dBm for the link between
the connected node and the STB being polled.
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MoCA Rx Packet Count
Table 34 – Connected Home – MoCA Rx Packet Count Fields
FIELD
DESCRIPTION
MoCA Packet Count and
PER Table
Table of the Rx Packet Count, Packet Error Rate, and
number of Uncorrectable Packets associated with each
node in the MoCA network
Rx Packet Count
MoCA received packet count for each direct link between
the local device and each MoCA node on the MoCA
network, if available.
PER Window
Window time in minutes for PER calculation. Expected
range: 60 to 240 minutes.
Window will be considered as t minutes in the past up to
the current time.
Uncorrectable PER
This parameter indicates the fraction of received packets
that could not be corrected for the time period within
PER Window.
The value is expressed in 10-7. For example, the value 5
will represent the PER 5E-7.
Uncorrectable Packet
Count
MoCA received uncorrectable packet count for
each direct link between the local and each MoCA
node on the MoCA network, if available.
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MoCA Priority QoS
Table 35 – Connected Home – MoCA Priority QoS Fields
FIELD
DESCRIPTION
MoCA Priority QoS
Table
Table of the Traffic Type and associated Priority LAN
and DSCP Mark
Traffic Type
Traffic type that is to be tagged.
Priority LAN
The priority code point setting of a particular traffic
type as defined by IEEE 802.1p.
Possible values:
• 0-7
• N/A indicates Priority is Not Assigned
DSCP Mark
DSCP value to be used.
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Ethernet Hardware Configuration
Table 36 – Connected Home – Ethernet Hardware Configuration Fields
FIELD
DESCRIPTION
Ethernet MAC Address
MAC Address used for the Ethernet connection.
Driver Loaded
This parameter indicates whether the Ethernet driver
is loaded. Possible values:
• True = Loaded
• False = Not loaded
This parameter indicates whether flow control has
been enabled. Possible values:
• True = Enabled
Flow Control
• False = Disabled
Jumbo Packet
This parameter indicates whether Jumbo packets
have been enabled. Possible values:
• True = Enabled
• False = Disabled
Link Speed
Link Duplex
The link speed expressed in Mbps. Possible values:
10, 100 and 1000
This parameter indicates whether Duplex mode is
enabled (after auto negotiation) for the link. Possible
values:
• True = Enabled
• False = Disabled
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Registered Client List (IP Client)
Table 37 – Connected Home – Registered Client List Fields
FIELD
DESCRIPTION
Registered SSL Client
List
Comma-separated list of SSL Device IDs of the
registered IP client STBs.
An updated list must be supplied when an IP client is
added or removed
Registered DTCP Client
List
Comma-separated list of DTCP IP Device IDs of the
registered IP client STBs.
An updated list must be supplied when an IP client is
added or removed (scroll down the list as the number
of registered clients increase).
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DHCP Link Status
Table 38 – Connected Home – DHCP Link Status Fields
FIELD
DESCRIPTION
IP Address
IP Address of either the Ethernet or MoCA IP device,
depending on the link type.
Subnet Mask
Subnet Mask of the device.
IP Address Lease Time
Date and time (local time) when the IP address was assigned
by the BHR.
IP Address Lease Time
Remaining
Time (expressed in seconds) remaining before the IP lease
expires.
IP Address Renewal
Attempt Count
The number of times the IP Address was attempted for
renewal since the last reboot.
IP Address Renewal
Success Count
The number of times the IP Address was renewed
successfully since the last reboot.
Renew Lease Control
Also known as the DHCP Renew Lease Control. This indicates
if the IP Lease will be broken to force the device to reacquire
an IP address.
BHR IP Address
IP Address of the BHR from the DHCP interaction.
BHR DNS 1 IP Address
IP Address of the DNS server from the DHCP interaction.
BHR DNS 2 IP Address
IP Address of a second DNS server, if detected from the DHCP
interaction.
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LAN and QoS
Table 39 – Connected Home – LAN and QoS Fields
FIELD
DESCRIPTION
Wake On LAN
Indicates whether the WOL feature is enabled.
Possible values:
• True = Enabled
• False = Disabled
Status VLAN/QoS
Indicates whether VLAN 802.1p status is enabled.
Possible values:
• True = Enabled
• False = Disabled
Ethernet Priority QoS
Table
Table of the Traffic Type and associated Priority LAN
and DSCP Mark
Traffic Type
Traffic type that is to be tagged.
Priority LAN
Priority code point setting of a particular traffic type as
defined by IEEE 802.1p.
Possible values:
• 0-7
• N/A indicates Priority is Not Assigned Possible
DSCP Mark
DSCP value to be used.
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d12 Purchase / Poll Status
This diagnostic displays the status of subscriber event purchases on the OSD and front panel. The displays
are updated each time this diagnostic is viewed.
Purchase
indicator
ON when IPPV
Number of
is enabled unsent purchases
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Table 40 – Purchase / Poll Status Fields
FIELD
DESCRIPTION
Purchases Balance
Purchases balanced configured by the headend. The
purchases balance is the number of purchases that can
be made.
Unsent
The number of purchases in the VMS remaining to be
polled. It can be an integer from 0 to 63.
Unack
The number of reports that have not been acknowledged
by the controller. It is an integer.
Last Seq Num
The last acknowledged sequence number of a purchase
sent by the controller. It is a 16-bit, unsigned
hexadecimal number.
Last RB Time
The last time the Product attempted to report back
purchases to the controller, in GPS seconds.
IPPV Status
If IPPV is enabled, the IPPV status indicator is ON. If
IPPV is disabled, the IPPV status indicator is OFF.
Credit Balance
Credit available for IPPV Purchase.
Last Poll Status:
Prep Command
“Last Prepare for Poll Command” sequence number
and time of the last prepare for poll request command
that was sent by the controller. Note that each requesting
process maintains an independent sequence of poll
requests to uniquely identify the poll responses.
Prep ACK
“Last Prepare for Poll Acknowledge” sequence number
and time of the last Report Purchase request sent by the
controller.
Poll Request
Sequence number and time of the last send poll buffer
command that was sent by the controller.
Poll Acknowledge
Sequence number and time of the last Poll
Acknowledge message sent by the controller.
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Diagnostics
d13 IN BAND Status
This diagnostic displays the in-band status for the last attempted tuned channel. The information is updated
every five seconds.
Note: Additional information is available for the remaining five tuners on pages 3 thru 12. Scroll down to
display for each additional tuner.
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Table 41 – In Band Status Fields (Page 1)
FIELD
DESCRIPTION
Mode
The values displayed on the OSD are:
• 64 QAM — 64 QAM digital channel
• 256 QAM — 256 QAM digital channel
Carrier Lock
Indicates whether the in-band receiver is locked to the carrier. If a
digital carrier is not present, it indicates the carrier is not locked:
OSD
Front Panel
Indicator
Description
YES
L
Carrier locked
NO
U
Carrier unlocked
Carrier Loss Lock
Count
Indicates the cumulative number of times the inband tuner has
lost lock on the inband frequency since last the tune.
PCR Lock
Indicates whether the in-band receiver is locked to the current
program clock reference for a digital video service on the specified
tuner. If a digital carrier is not present, it indicates the PCR is not
locked.
Data Detection
Indicates whether data is being carried on the in-band stream.
The indicators cover all packet processors regardless of the
stream they are monitoring:
OSD
Front Panel
Indicator
Description
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FIELD
DESCRIPTION
YES
ON
In-band data detected within last 5
seconds
NO
OFF
In-band data not detected within last 5
seconds
Frequency
The in-band frequency is center RF carrier frequency tuned for the
digital service on the specified tuner. The frequency is displayed
in MHz in xxxx.xxx format and ranges from 54 to 860 MHz.
SNR Value
When carrier lock has been established, displays an estimate of
the carrier signal-to-noise ratio in dB.
SNR Quality Indicator
• GOOD — Good value
• FAIR — Marginal signal level, check the signal
• POOR — Unusable signal
• INVALID — Invalid SNR value
Signal Level/Received
Power
Indicates the number of correctable and uncorrectable digital
multiplex errors, up to 9999. It is updated every 5 seconds and
reset each time the VMS1100 series is power cycled or another
digital multiplex is tuned. The maximum value displayed is 9999,
even if there were more than 9999 errors.
Table 42 – In Band Status Fields (Page 2)
FIELD
DESCRIPTION
5 Second Error Counts
Indicates the number of correctable and uncorrectable digital
multiplex errors. It is updated every 5 seconds and reset each
time the Product is power cycled or another digital multiplex is
tuned. The maximum value displayed is 9999, even if there were
more than 9999 errors.
Long Term Error Counts
Indicates the number of correctable and uncorrectable digital
multiplex errors in the digital multiplex either since the last tune or
over the last 24 hours.
Error Rates
Indicates the estimated error rates for Uncorrectable Blocks and
Correctable Bits. Rates are displayed as a cumulative calculated
value from either the last tune or over the last 10 minutes,
whichever interval is shorter.
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d14 Out-of-Band (OOB) Status
This diagnostic indicates the out-of-band control channel status. The information is updated every five
seconds.
Data activity
indicator
OOB
diagnostic
indicator
EMM data activity
indicator
Carrier lock indicator
(L=locked, U=unlocked)
Table 43 – Out-of-Band Status Fields
FIELD
DESCRIPTION
OOB Status
Indicates if the control channel is activated from both head-end
connect and ACS activation.
OOB Frequency
Indicates the OOB tuner center frequency, from 70 to 130 MHz.
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FIELD
DESCRIPTION
Carrier Lock
Indicates whether the OOB receiver is locked to the carrier:
OSD
Front Panel
Description
True
L
Carrier locked
False
U
Carrier unlocked
Carrier Lock Loss
Count
Indicates the cumulative number of times the OOB tuner has lost
lock since the last reboot.
Data
Indicates whether data is being carried by the OOB and EMM
traffic, which is tracked separately:
EMM Data
OSD
Front Panel
Description
YES
ON
OOB data detected within last 5 seconds
NO
OFF
OOB data not detected within last 5
seconds
Indicates whether EMM data is being carried on the OOB stream:
SNR
OSD
Front Panel
Description
YES
ON
EMM data detected within last 5 seconds
NO
OFF
EMM data not detected within last 5
seconds
When carrier lock has been established, displays an estimate of
the carrier signal-to-noise ratio in dB, with an explanation:
• GOOD — Good value
• FAIR — Marginal signal level, check the signal
• POOR — Unusable signal
• INVALID — Invalid SNR value
EMM Provider ID
Displays the conditional access stream for the VMS1100 series, in
hexadecimal.
EMM PID
Displays the packet identifier (PID) stream the VMS1100 series
tunes to for EMM data, in hexadecimal.
Network PID
Displays the network PID to which the VMS1100 is tuned to receive
network messages, in hexadecimal.
Signal Level/Received
Power
Indicates the estimated received power for that frequency in dBmV.
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FIELD
DESCRIPTION
Hunt Mode
The hunt mode includes Hunted, None, Round Robin (RR), Search
(SRCH), Fixed Frequency (FIX), or EMM Provider ID (EMM).
LKC
The last known carrier is the last valid OOB frequency displayed in
MHz and ranges from 70 to 130 MHz, with the specific values of:
75.25, 104.20, 72.75, 92.25, 98.25, 107.25, 107.40,
110.25, 116.25, and 103.75.
LKC will remain blank during hunting if a valid carrier has not been
found, and will be populated once a valid OOB is found.
Man Freq
Only displayed when VMS1100 series is not hunting and the
operator presses “menu” button. The operator can then scroll up or
down to one of the specific OOB frequencies.
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d15 DVR/Hard Drive Status
This two-page diagnostic displays the DVR and hard drive status.
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Table 44 – DVR Status Fields (Page 1 of 3)
FIELD
DESCRIPTION
Record Capacity
Recording capacity, in bytes.
Number of Installed Drives
Number of internal and external hard drives.
Hard Drive Status
Drive Location
Identification number sequentially assigned to each installed
drive and whether the drive is Internal or External.
Model Number
Drive model number assigned at the factory.
Device ID
A text string of up to 20 characters that identifies the disk drive;
“N/A” is displayed if the value is invalid or cannot be retrieved.
Type
Drive type:
Internal or External
Total Size
Drive size in decimal GB. (1 decimal GB = 1x109 bytes. For
example, 120 decimal GB = 120x109 bytes).
State
Hard drive state:
Standby — The hard drive is working normally, but is at rest
(the State returns to Active any time disc access is necessary).
Active — The hard drive is accessing data.
Failed — The hard drive hardware has failed.
Hard Drive Status (Continued)
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Diagnostics
FIELD
DESCRIPTION
Max Temp
For an internal hard drive only, its maximum temperature in
degrees F.
Temp
For an internal hard drive only, its temperature in degrees F.
Over Temp
Indicates whether the drive is excessively hot:
Yes — The internal drive temperature exceeds 140º F (60º C).
The front panel Over-Temp Indicator is on and remains lit until
the next over-temp sample is taken (at least once an hour).
No — There is no over-temp problem.
Over Temp Count
The cumulative number of times that the hard drive temperature
has been measured over 60º C, with the temperature checked
at least once an hour.
Number of Partitions
The total number of partitions on the hard drive.
Table 45 – Hard Drive Partitions Fields (Pages 2 & 3)
FIELD
DESCRIPTION
Partition Name
Volume name for the partition assigned in software, for example,
GPFS, or Storage or Partitions.
Size of Each Partition
The space used and allocated in MB for each of the internal hard
drive’s partitions.
Size of Free Space per
Partition
The free space in MB for each of the internal hard drive’s
partitions.
Size of Used Space per
Partition
The used space in MB for each of the internal hard drive’s
partitions
SMART Values
The SMART values and thresholds for the Hard Drive, if SMART
is enabled.
Reallocated Sector Count
SMART (Self-Monitoring, Analysis and Reporting Technology)
reallocated sector count value read from the drive
Reallocated Sector Count
Threshold
The threshold assigned for use in the SMART Threshold Exceeds
Condition, if available.
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d16 WAN Network
Table 46 – WAN Network Fields
FIELD
DESCRIPTION
Failed Inform Count
Indicates the number of failed inform attempts since
the last successful Inform.
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d17 Keypad Status
This diagnostic verifies the functionality of the front panel indicators and the front panel keypad. Each
highlighted character corresponds with a front panel key press.
The front panel key presses should also highlight the corresponding character and a front panel indication.
Also, a segment on the front panel 7-segment display should illuminate with each press of a front panel key.
Table 47 – Keypad Status Fields
FIELD
DESCRIPTION
Key Code
Indicates the key code of a front panel key or an IR Key
press.
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Troubleshooting
Troubleshooting
5
See the troubleshooting guidelines listed below for a possible solution to the problem you are experiencing
with the installation. If the problem is not resolved after performing the diagnostics, contact the TSCC for
assistance (see Getting Help for more information).
Table 48 – Troubleshooting Guidelines
PROBLEM
POSSIBLE SOLUTION
The VMS will not power ON
The VMS1100 may have received a software update and may not
power ON while the new software is being installed. Try again in a
few minutes.
• Verify that the AC power cord is connected to the VMS settop and an AC outlet. Unplug the VMS set-top from the AC
outlet, plug it back in, and then press the POWER button.
• If the VMS set-top is connected to a switched outlet on
another unit, verify that that unit is powered on. Unplug the
power cord from the VMS1100 AC outlet, plug it back it in,
and then press the POWER button. It is recommended that
you use an unswitched outlet, if possible.
• Press the POWER button on the VMS1100 front panel
instead of the remote control. The batteries in the remote
control may be depleted.
The remote control does not
work
• Verify that the remote control is in “STB” mode.
• Verify that there are no obstructions between the remote
control and the VMS. Aim the remote control directly at the
VMS1100 front panel, not the TV or VCR.
• The angle between the remote control and the VMS1100
may be too large. Stand in front of the VMS1100 and not
too far to either side.
• Press and release operation keys one at a time, firmly and
deliberately.
• Try changing channels using the buttons on the VMS1100
front panel.
• Check the batteries in the remote control. Install new
batteries if needed.
There is no audio when viewing
cable channels
• Verify that the mute button on the VMS1100 or the remote
control has not been pressed. Press MUTE on the remote
control to restore sound.
• If the VMS1100 audio output is connected to the TV, verify
that the mute button on the TV has not been pressed.
• If the VMS1100 audio output is connected to a home
theater receiver, verify that the receiver is set to the
appropriate input source and the mute button on the
receiver has not been pressed.
• Verify that you have the correct cables for the audio
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PROBLEM
POSSIBLE SOLUTION
connections.
• Verify that the audio cables are firmly connected between
the VMS1100 and the audio playback device (TV, receiver,
DVD player, etc.).
There is no audio from the center
and/or surround speakers of a
home theater receiver connected
to the VMS
Not all Dolby® Digital programs feature full 5.1 surround sound. In
some cases, the programs may only contain left and right stereo
audio.
• Verify that the S/PDIF cable (coaxial or optical) is firmly
connected to the VMS1100 and the home theater receiver.
• Verify that the home theater receiver is set to a surround
sound audio mode (Dolby Digital, Dolby Pro Logic II®,
Dolby Pro Logic®).
• Verify that the receiver is properly configured to work with
all connected speakers.
There is no video on the TV
screen
• Verify that the TV is powered on and set to the appropriate
input source for the VMS.
• Verify that the VMS1100 is powered on and tuned to an
authorized cable channel.
• Verify that all video cables between the VMS1100 and
the TV are firmly connected.
• Verify that the coaxial cable feed is firmly connected to the
VMS1100 and the wall jack.
• If the VMS1100 video output is connected to a home theater
unit, verify that the home theater unit is powered on and set
to the appropriate input source.
• If the VMS1100 video output is connected to a TV through
an HDMI connection, power OFF the TV and then power
OFF the VMS1100 set-top. Wait one second and then
power ON the devices.
There is no video on the TV
screen (continued)
Not all HDTVs can display every output format (1080i, 720p, 480p,
or 480i) available on the VMS1100. To select a different format:
• Ensure that your VMS1100 is plugged into a power outlet
and is turned off.
• Ensure the TV is turned ON and tuned to the appropriate
channel for the set-top
• Press the MENU key on the front panel. Your settings are
displayed on the VMS1100 front panel display.
• Use the ▲ and ▼ keys on the front panel to display the
HDMI/YPbPr OUTPUT setting.
• Press the ► key to cycle through the available output
formats until a picture displays on the TV.
No graphics or program guides
appear on the TV screen
If you use the IEEE-1394 connection, on-screen graphics, including
closed captions and program guides, are not displayed by the
VMS. On-screen graphics and captions may still be overlaid by
your TV, if enabled. Alternatively, use HDMI or component video
instead.
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Troubleshooting
PROBLEM
POSSIBLE SOLUTION
No closed captions display
• Verify on the User Settings menu that closed captions are
enabled on the VMS1100 set-top.
• Verify that closed captions are enabled on the TV.
Note: Closed captioning may not be available on the
current program.
There are black bars to the right
and left of the picture
Widescreen TVs display 4:3 programs in this format unless set to
Stretch. Turn ON the 4:3 OVERRIDE feature in the User Settings
menu. This enables most widescreen TVs to stretch the video to fill
the screen (see your TV manual for information about stretching
4:3 video).
• If the VMS set top is connected to a widescreen TV, verify
that the TV TYPE is set to 16:9 in the User Settings menu.
Many HD programs are broadcast in pillar-box format with black
bars to the left and right of the picture. These programs are
broadcast in 16:9 HD formats, even though the video is not 16:9.
There are black bars above and
below the picture
All 4:3 HDTVs display HD programs in letterbox format (black bars
above and below the picture) because of the shape of the display
screen.
• Turn ON the 4:3 OVERRIDE feature in the User Settings
menu. This enables most standard screen TVs to display a
full screen picture when the VMS1100 set top is tuned to a
4:3 program.
• Set the TV TYPE to 4:3 Pan-Scan. This enables the VMS
set top to remove the black bars above and below the
picture when possible.
Some SD programs are broadcast in the letterbox format with black
bars above and below the picture. Some widescreen TVs offer a
zoom feature that may be able to remove the black bars (see your
TV manual for information about zooming 4:3 video).
There are black bars on all four
sides of the picture
This may occur on a 4:3 TV if the 4:3 OVERRIDE setting is OFF.
To set 4:3 SD programming to fill the screen, depending on the
capabilities of the TV, set 4:3 OVERRIDE to 480i or 480p.
This may occur on a 16:9 TV if the active video for an SD
broadcast is in letterbox format. To confirm, wait for a commercial
or look for a graphic, such as a network logo. If the commercial fills
the screen from top to bottom, or the graphic appears below the
active video, the program is being letterboxed by the broadcaster.
You can minimize this by activating the zoom feature on the TV.
A broadcaster may include black bars on either side of a
widescreen broadcast. This is called a “hybrid” aspect ratio and
results in a black border surrounding the video on a 4:3 TV.
Because this is part of the broadcast, the VMS set top cannot
correct the video. You may be able to minimize the border using
the zoom feature on the TV.
Colors do not appear correctly
Be sure to match up each signal to the same YPbPr connection on
the TV. Otherwise, colors will not appear correctly on your TV.
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Troubleshooting
PROBLEM
POSSIBLE SOLUTION
The VMS set-top is making a
humming noise
The VMS1100 includes an integrated hard drive and a fan for
cooling. During normal operation, the VMS1100 emits a low
humming noise, similar to a personal computer. The noise varies in
volume occasionally when the speed of the internal fan adjusts to
changes in the temperature around the VMS set-top. Please note
the hard drive will stay on even when the VMS1100 is turned off
(standby).
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Definitions, Acronyms and Abbreviations
Definitions, Acronyms and
Abbreviations
A
Table 49 – Definitions, Acronyms and Abbreviations
ACRONYM
DESCRIPTION
AV
Audio/Video
BUI
Basic User Interface
DG
Dreamgallery
DHCP
Dynamic Host Configuration Protocol
DNS
Domain Name Service
DRAM
Dynamic Random Access Memory
EDID
Extended Display Identification Protocol
FQDN
Fully Qualified Domain Name
HDCP
High-bandwidth Digital Content Protection
HDD
Hard Disk Drive
HDMI
High-Definition Multimedia Interface
ICMP
Internet Control Message Protocol
IP
Internet Protocol
IPTV
Internet Protocol Television
KA
KreaTV Americas
LAN
Local Area Network
LED
Light Emitting Diode
MAC
Media Access Control
MoCA
Multi-Media Over Coax Alliance
MP
MotoPLYR
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Definitions, Acronyms and Abbreviations
MRL
Media Resource Locator
NTP
Network Time Protocol
ONT
Optical Network Terminator
OSD
Onscreen Diagnostics
OOB
Out of Band
PER
Packet Error Ratio
PFD
Protected Flash Data
QAM
Quadrature Amplitude Modulation
rDVR
Remote DVR
SMART
Self-Monitoring, Analysis, and Reporting
Technology
STB
Set-top box
TR-069
Technical Report 069
UI
User Interface
URL
Uniform Resource Locator
USB
Universal Serial Bus
UTF
Unicode Transformation Format
VMS
Video Media Server
WAN
Wide Area Network
XML
Xtensible Markup Language
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ARRIS Enterprises, Inc.
3871 Lakefield Drive, Suwanee, GA 30024
www.arrisi.com
365-095-25654 x.1 11/2013
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