BT | PROFESSIONAL CONFERENCE UNIT | Service Schedule for BT Web Conferencing Service powered by

Service Schedule for
BT Web Conferencing
Service powered by WebEx
1.
INTERPRETATION
The following definitions apply in addition to those in the Conditions for BT Conferencing Services:
“Account”
means the account with a unique identifier that BT assigns to the
Customer, under which conferencing services from BT are assigned and
against which all payments are requested.
“BT Conferencing”
means the business unit of BT that provides conferencing services.
“BT Conferencing
Co-ordinator”
means the individual who will assist during the conference.
“BT MeetMe”
means a separate service provided by BT for on-demand audio
conferencing.
“Host”
means the named person whose Account the Service session is booked
under.
“Initial
Measurement
Date”
means the first day of the month following completion of the Registration
Process
“Initial Term”
“IP”
means the period set out in Table 2 of the Charges Schedule starting on
the Initial Measurement Date.
means Internet Protocol.
“Minimum Monthly
Charge”
means the minimum charge set out in the Order which the Customer
must pay each Month.
“Minimum Monthly
Commitment”
means the minimum number of Units set out in the Order for which the
Customer will be charged the Minimum Monthly Charge.
“Overage”
means all Units used by the Customer in a Month which are in excess of
the Minimum Monthly Commitment
“Participant”
means a person using the Service.
“PSTN”
means the Public Switched Telephone Network.
“Renewal Term”
means the period set out in Table 2 of the Charges Schedule starting on
completion of the Initial Term or subsequent Renewal Term.
“Service”
means the WebEx Meeting Center web conferencing service which is
described in the Service Schedule and which is the BT Web
Conferencing Service powered by WebEx.
“WebEx”
means WebEx Communications, Inc.
“Unit”
means the definitive or determinate quantity of measurement used to
determine the Monthly Charges.
Issue 2; dated 3rd March 2011
British Telecommunications plc
Doc Ref: BT1006e
Page 1 of 7
Service Schedule for
BT Web Conferencing
Service powered by WebEx
2.
SERVICE DESCRIPTION
The Service provides a broad range of web conferencing services that build on the real-time functionality and
capabilities of the Cisco Collaboration Cloud; a dedicated, private global network, created with a carrier-class
information-switching architecture.
2.1
WebEx Meeting Center
WebEx Meeting Center is an application that enables the sharing of documents and applications on the Web
enabling communication through interactive online meetings. Participants can give presentations, demonstrate
software, view and annotate documents electronically. Teleconferencing is integrated with the WebEx
Meeting Center. In addition, WebEx Meeting Center may include additional features such as record and
playback, integrated video, the ability to edit any document collaboratively and the ability to share applications
or a Participant’s entire desktop.
2.2
WebEx Event Center
WebEx Event Center provides a managed Web conferencing service for communications events such as
press briefings, product announcements and marketing events. WebEx Event Center combines WebEx’s
interactive meeting capabilities with planning, training, logistics management and real-time support services.
WebEx Event Center includes online confirmation, notification, and instruction, customised Participant
registration, high-resolution text and graphics, the ability to demonstrate a broad range of applications in realtime, audience feedback collection via polling, white board interaction, guided web browsing, live chat,
recording and archiving of seminars for on-demand playback, and end user reports.
2.3
WebEx Training Center
WebEx Training Center is a service for training and e-learning applications. With WebEx Training Center,
Participants can coordinate training schedules from announcement to enrolment to follow-up, deliver live
instruction from a variety of sources directly to learners' desktops, and give presentations that include audio,
video and interactive multimedia. WebEx Training Center allows Participants to administer comprehensive
tests, organise multiple simultaneous breakout sessions, and record, edit, play back and archive entire
sessions for future use.
2.4
WebEx Support Center Remote Support
WebEx Support Center Remote Support is used by customer service organizations to provide remote handson support for system or software application problems. It allows service agents to support end-users through
a web browser. The Service can be configured with a custom user interface to simplify support interactions for
both the support agent and the end-user.
2.5
WebEx Enterprise Edition
WebEx Enterprise Edition integrates WebEx Meeting Center, WebEx Event Center, WebEx Training Center,
and the WebEx Support Center Remote Support - to create a comprehensive solution for the Customer.
3.
FEATURES
The Service features are set out below however, BT reserves the right without notice to upgrade the Service
to a later version provided by WebEx, which may result in these features and their descriptions changing.
3.1
Generic Service features:
Feature
Detail
Share documents,
applications, or
desktops
Share and control documents, applications, and desktops remotely in real
time without uploading files to a server. Collaborate on content to view,
annotate, and enlarge documents or graphics. Switch between different
sharing modes without transitions or distractions.
Incorporate multi-media into presentations: PowerPoint™, Flash™
animations, and audio and video.
Rich multimedia
experience
Issue 2; dated 3rd March 2011
British Telecommunications plc
Doc Ref: BT1006e
Page 2 of 7
Service Schedule for
BT Web Conferencing
Service powered by WebEx
Feature
Video and video
conferencing
Desktop integration
suite
Audio integration
with BT MeetMe
Detail
Real-time visual reference. Simulate face-to-face meeting with
Participants from multiple locations with multi-point video.
 Supported on all WebEx Centers with exception of WebEx Event
Center.
 Supported Platforms
o Windows, Macintosh (Full support)
o Linux, Solaris (View only)
 Min. Network Requirements 128Kbps (256Kbps Recommended)
 Resolutions: SQCIF, QCIF, CIF SQCIF, QCIF, CIF
 Max Resolution (pixels) 352 x 288 (CIF)
 Max Frame Rates (per sec.) 15fps (SQCIF, QCIF) 10fps (CIF)
 Transport Protocol TCP Port 80, SSL 443
 Maximum Participants 500
 Video Codec H.264
 Additional Features:
o Frame Rate Control
o Resolution Control
o Video Snapshot
o Congestion Control
Initiate meetings instantly from MS Office™, MS Outlook™, Lotus Notes
and other instant messaging solutions.
The WebEx meeting can be configured to permit dial-out using BT
MeetMe to each Participant. The Host also has the ability to dial-out to
Participants and connect them to the WebEx session as audio only
Participants.
Participants who have been dialed-out to have the ability to Mute / UnMute their own line from the WebEx interface
Similarly the Host is able to use the WebEx interface to:

Mute / Un-Mute their own line;

Mute / Un-Mute individual or all Participants;

Select ‘Mute On Entry’, muting a Participant as they join the WebEx
session;

Select ‘Restrict access’, locking both the WebEx session and the BT
MeetMe audio conference;

Select ‘Restore access’, unlocking both the WebEx session and the
BT MeetMe audio conference;

Expel a Participant from both the WebEx session and the BT
MeetMe audio conference.
One-click meeting
access
Network-Based
Recording (NBR)
Issue 2; dated 3rd March 2011
British Telecommunications plc
The Audio integration may include active speaker indication which
provides a visual notification for the current speaker on the BT MeetMe
audio conference. This feature is particularly useful when associating
background noise to a particular Participant.
Start a meeting and invite Participants instantly from desktop.
Available on request with all WebEx Centers with Committed Charges.
Allows the Host to record the web and audio conference on the WebEx
server with the following specification:
 File Formats: Advanced Recording Format .arf
 Recording Conversion: Webex .arf to Windows Media .wmv and Flash
.swf
 Recording Resolution 1024x768
 Audio Recording: BT MeetMe
Doc Ref: BT1006e
Page 3 of 7
Service Schedule for
BT Web Conferencing
Service powered by WebEx
Feature
PowerPanels™
Chat
Annotation
Firewall friendly
3.2
WebEx Meeting Centre features:
Feature
Detail
Charge options
Uncommitted Price Per Minute
Committed Price Per Minute (standalone or bundled with Enterprise
Edition)
Named Host (with 25 Participants capacity without incurring Overage)
Meeting capacity for Meeting Center is 1000 Participants
Number of
Participants
E-mail and IM
integration/quick
start meetings
3.3
Detail
 Recording Player: WebEx Network Recording Player
 File Size: Typically 15MB to 40MB per Hour of Meeting Time; Results
Vary by Meeting Content
 Max Recording Length: 12 hours
 Storage / Distribution: Saves to WebEx “My Files,” able to stream,
download, and/or publish the recording URL
Deliver full-screen views for Participants whilst using controls to manage
meeting activity privately behind the scenes.
Interact with the audience of the web conference through an online chat
between Host and a Participant, or Host and all Participants.
Pointers and real time annotation tools to provide additional commentary
and collaboration.
Work through most firewalls without opening additional ports.
Send invitations and reminders to a meeting through local e-mail solution.
WebEx Event Centre features:
Feature
Detail
Charge options
Committed Price Per Minute (standalone or bundled with Enterprise
Edition)
Event capacity for Event Center is 3000 total Participants
Number of
Participants
PowerPanels™
Multiple presenters
and panelists
Panelists entrance
and prep room
Q&A, chat, polls,
and surveys
Automated e-mail
management
E-mail templates
iCalendar support
Registration and
reporting
Lead-source
tracking and
Issue 2; dated 3rd March 2011
British Telecommunications plc
Deliver full-screen views for Participants whilst you managing events
behind the scenes. Use of floating panels to track Participants activity,
respond to questions presented in chat, and review poll results.
Define during set-up those Participants who will be a presenter as a
panelist during the event.
Allow panelists to enter crowded events through a backstage door. Make
a private practice room available for last-minute rehearsal out of
Participants’ view. Provide speakers with audio for practice sessions in the
preparation room.
Increase interaction and gather feedback instantly from audience
Send out invites, confirmations, reminders, and follow-up e-mails
automatically.
Increase attendance by creating attractive HTML or text e-mails.
Schedule and join using MS Outlook™ calendar integration.
Customize event registration with a BT Premium Audio Conference.
Identify highest quality and most cost-effective lead sources.
Doc Ref: BT1006e
Page 4 of 7
Service Schedule for
BT Web Conferencing
Service powered by WebEx
3.4
Feature
automated lead
scoring
Detail
Record, edit, and
playback
Record events for reuse and review. Post seminar recordings.
WebEx Support Centre features:
Feature
Detail
Charge options
Committed Price Per Minute (bundled with Enterprise Edition)
Named Host (with 5 Participant capacity).
Each support rep can have up to 4 sessions running simultaneously, with
up to 5 Participants each.
Transfer files to and from a system to apply patches and updates during
the session or retrieve customer data files for in-depth analysis.
Number of
Participants
File transfer
Log on to desktop
as an administrator
Remote printing
Sign on to a personal computer as administrator to access and install new
applications and perform other activities that require administrative
privileges.
Redirect printouts for offline analysis.
Scale to fit
View desktop without scrolling to speed the support process.
Floating TSR
control panel
System information
Access all session controls during desktop or application sharing without
obstructing view or switching screens.
Collect system information, print and save for future reference.
Persistent reboot
Join a session following a reboot.
Post session
survey
Management
reporting
Post support session data capture form for feedback of customer
satisfaction.
Measure help desk and call center statistics, including number of
sessions, session time, and session feedback to track and improve
performance.
Initiate support session directly through CRM solution. This feature may
require WebEx Professional Service charges subject to separate
agreement.
CRM integration
3.5
WebEx Training Centre features:
Feature
Charge options
Number of
Participants
Hands-on lab
Breakout sessions
Testing and
grading
Issue 2; dated 3rd March 2011
British Telecommunications plc
Detail
Committed Price Per Minute (bundled with Enterprise Edition)
Named Host (with 30 Participant capacity without incurring Overage)
Named Host (with 50 Participant capacity without incurring Overage)
Named Host (with 100 Participant capacity without incurring Overage)
Training session capacity is 500 Participants.
Connect remote learners with remote computers, applications, and
simulations before, during, or after live training sessions to reinforce
learning with hands-on activities.
Conduct multiple, simultaneous small groups, collaborative activities.
Trainers can “walk around the room” and see how each group is doing.
The BT MeetMe audio conference will not follow the breakout rooms.
Assess comprehension, track individual performances, and share correct
answers within a session. Leverage web-based libraries for pre- and postsession training.
Doc Ref: BT1006e
Page 5 of 7
Service Schedule for
BT Web Conferencing
Service powered by WebEx
3.6
3.7
Feature
Polls and surveys
Detail
Measure session effectiveness and gather feedback for future sessions.
Registration and
reporting
On-demand
module
Simplify session registration and easily track attendance.
Create, manage, deliver and access on-demand training. View sessions
from the viewer-friendly player, with intelligent search capabilities, detailed
tracking, file transfer capabilities, and integrated testing.
WebEx Enterprise
Feature
Detail
Charge Options
Committed Price Per Minute
Named Host
Operating Systems Requirements for Web Access (excluding WebEx Enterprise Edition with VoIP
Access)
The Operating System requirements for the Service are set out below, however BT reserves the right to
change these system requirements and the Service to a different version provided by WebEx.
Operating System
Requirement
Windows 2000, 32 bit XP,
2003 and 32-bit/64-bit Vista,
32-bit/64-bit Windows 7
Internet Explorer 6.0 or higher
Firefox 2/3.x
Chrome 4
JavaScript and cookies need to be enabled
Recommend that ActiveX be enabled for Internet Explorer
No support for remote access, Presentation Studio and
Productivity tools on Windows Vista/64-bit Windows 7
Mac OS X 10.4, 10.5,
10.6(PowerPC/Intel)
Firefox 2/3x
Safari 3/4
JavaScript and cookies need to be enabled
Requires Java Runtime Environment (JRE) 5.0 or higher
No support for remote access.
Solaris 10/11
Firefox2/3x
Mozilla 1.7 or higher
JavaScript and cookies need to be enabled.
Requires Java Runtime Environment (JRE) 5.0 or higher
No support for Remote Access
HP-UX 11.11
Firefox 2
Mozilla 1.7 or higher
JavaScrift and cookies need to be enabled
Requires Java Runtime Environment (JRE) 5.0 or higher
Only WebEx Meeting Center supported
Issue 2; dated 3rd March 2011
British Telecommunications plc
Doc Ref: BT1006e
Page 6 of 7
Service Schedule for
BT Web Conferencing
Service powered by WebEx
Operating System
Requirement
32 bit Ubuntu 9.04/8.04
Firefox 2/3.x
32-bit Fedora 10/11
Mozilla 1.7 or higher
32-bit Red Hat 5
JavaScript and cookies need to be enabled.
32-bit Open SuSE Linux
11.1/10.3
Requires Java Runtime Environment (JRE) 5.0 or higher
AIX 5L, 5.3
Firefox 2
No support for Remote Access
Mozilla 1.6
JavaScript and cookies need to be enabled.
Requires Java Runtime Environment (JRE) 5.0 or higher
Only WebEx Meeting Centre supported
4.
REGISTRATION PROCESS
The Customer must register for an Account with BT in order to apply for the Service.
To register, please contact:
Europe: 0800 77 88 77 or www.conferencing.bt.com
US:
866.766.8777 or http://www.btconferencing.com/
Asia:
+61 2 9231 1130 or http://www.btconferencing.com/asiapacific/
When a new user license is created, BT will forward a welcome email including a URL and the necessary login details to access the Service. BT will also offer a complementary user information pack via email/mail/telephone describing the features of the product, and offer user training. The complementary offering
and its contents will be reviewed from time to time with changes to best meet the needs of all BT conferencing
customers.
5.
SERVICE LEVELS
Service levels and performance credits do not apply to this Service.
6.
DATA PROTECTION
The Customer acknowledges that any personal data used on the Service(s) may be held by BT and its
supplier(s), including WebEx, in order to allow the Customer to use the Service(s). For the purposes of the
Data Protection Act 1998, the Customer grants permission for BT and its supplier(s) to hold such information
in the United States of America and the Customer agrees to obtain any required consents to such transfer
from individual data subjects (as defined under the Data Protection Act).
Issue 2; dated 3rd March 2011
British Telecommunications plc
Doc Ref: BT1006e
Page 7 of 7
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