Axiohm | TPOS PRINTER SERIES | User manual | Axiohm TPOS PRINTER SERIES User manual

THERMAL PRINTING SOLUTIONS
TPOS PRINTER SERIES
SET-UP GUIDE
Reference 3107243 Issue A
April 2003
AXIOHM
1, rue d'Arcueil, BP 820
92542 MONTROUGE CEDEX
FRANCE
Tel : (33) 1 58 07 17 17, Fax : (33) 1 58 07 17 18
www.axiohm.biz
CONTENTS
1
2
YOUR PRINTER .......................................................................... 2
1.1
Package.................................................................................................... 2
1.2
General description ................................................................................ 2
1.3
Printer location........................................................................................ 3
PLUGGING & CONNECTING YOUR PRINTER ........................ 4
2.1
Connecting the power supply................................................................ 4
2.2
Connecting the printer............................................................................ 4
2.3
Connector pin out / features .................................................................. 5
2.3.1
Power connector ....................................................................... 5
2.3.2
Communications interface connectors ..................................... 5
2.3.3
Drawer kick-out connector (optional)........................................ 5
2.3.4
USB connector.......................................................................... 6
2.4
General safety specification .................................................................. 6
3 LOADING PAPER........................................................................ 7
4 CUTTING FEATURES ................................................................. 8
5 STANDARD DEFAULT SETTINGS ............................................. 8
6 DUTY CYCLE............................................................................... 8
7
POWER SUPPLY KITS................................................................ 8
8
TROUBLESHOOTING ................................................................ 9
9
8.1
Light indicator ......................................................................................... 9
8.2
Problems & Solutions............................................................................. 9
8.2.1
Printer Problems ....................................................................... 9
8.2.2
Printer LED Diagnostic ........................................................... 10
8.2.3
Printing Problems.................................................................... 11
8.2.4
Auto Cutting Problems............................................................ 12
CLEANING YOUR PRINTER.................................................... 12
TPOS PRINTER SERIES Set-up Guide
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Reference: FDE-3107243 Issue A
1
YOUR PRINTER
1.1 Package
The packing box contains:
ƒ Printer
ƒ Power supply (optional)
ƒ Power cable to be set between power supply and power network (optional)
ƒ Set Up Guide
1.2 General description
The TPOS is a complete printer designed with the clamshell easy paper loading system.
Opening cover
Finger recesses to
open cover
Tear bar
Light indicator
Access to manual
operation of blade
(optional)
Paper feed button
Reset button
Note 1: when resetting the printer, every running operation is stopped and all information sent before
resetting are lost.
Note 2: to print a self-test ticket, activate both On and paper feed buttons according to the following
instructions:
ƒ Switch the power Off.
ƒ Activate the paper feed button while turning the power On.
ƒ Release the On/Off button keeping the paper feed button pushed.
ƒ Release the paper feed button as soon as the printer starts to print the self-test ticket.
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Reference: FDE-3107243 Issue A
1.3 Printer location
This printer can be used either horizontally or wall mounted (fixing holes on printer bottom for 3 mm
screws, not included).
The external dimensions (W×L×H) are: 121×185×125 mm (with cover closed).
The printer should be set on a stable holder in a place where the following conditions are achieved:
ƒ temperature from 0 to 50°C for operating (-40 to +70 for storage).
ƒ no risk of water exposure.
ƒ no mechanical vibration or stress.
Wall mounting diagram:
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Reference: FDE-3107243 Issue A
2
PLUGGING & CONNECTING YOUR PRINTER
2.1 Connecting the power supply
To the power
network
To the printer
The cable to connect the printer to the power network is included in the package.
2.2 Connecting the printer
Connections have to be set at the rear of printer: open the rear-door and set the power supply and interface
cables as shown on the following drawing.
"Cash drawer
kick out" label
USB Connector
Power Supply
cable connector
RS232
Connector
USB LED
Cash drawer
Note: All connectors should be SELV types in order to safety standards (Safety extra low voltage).
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Reference: FDE-3107243 Issue A
2.3 Connector pin out / features
To reduce the electromagnetic emissions and susceptibility, all cables should be shielded. If you are not
using cables supplied by Axiohm for this purpose, make sure that your cables match the printer and are
rated at the appropriate voltage and current capacities.
*Use of an inappropriate cable may seriously damage your printer!
2.3.1
Power connector
Function Pin Numbers Function
The connector is a shielded 3-pin
female mini-Din plug.
3 Not Used
+ 24V 2
1
Shell - Shield
2.3.2
GND
Communications interface connectors
RS232 interface uses 9-pin D-type male connectors.
RS232 Connector
Cable for DTR/DSR protocol
CONNECTOR VIEW
1
2
6
3
7
4
8
male DB9 connector
5
9
N/C
RXD
TXD
DTR
GND
DSR
RTS
CTS
N/C
1:
2:
3:
4:
5:
6:
7:
8:
9:
male DB9 connector
:1
:2
:3
:4
:5
:6
:7
:8
:9
N/C
RXD
TXD
DTR
GND
DSR
RTS
CTS
N/C
Note: RTS/CTS should be tied together if using DOS print commands on a PC station.
2.3.3
Drawer kick-out connector (optional)
The following illustration shows the pinouts for the cash drawer connector on the printer.
Pin 1
Pin 6
Pin Number
1
2
3
4
5
6
Cash Drawer Connector
Switch (-ve)
Drawer 2 Solenoid
+24 Volts (to Solenoid +ve)
Status Switch +
Drawer 1 Solenoid (common with drawer2)
Frame Ground
The connector used to open a cash drawer and monitor, whether the drawer is opened or closed, is a 6-pin
modular RJ11 connector.
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Reference: FDE-3107243 Issue A
2.3.4
USB connector
The connector is located at the rear of the printer, and is of B-type. The maximum recommended cable
length is 3 meters. Refer to USB specification rev 1.1, chapter 6, for more information.
USB PARAMETERS
Axiohm’s implementation of USB complies with “Universal Serial Bus Specification” revision 1.1.
2.3.4.1
Capabilities:
TPOS is only a device, and doesn’t provide hub capabilities. Full speed communications (12Mbits/sec) are
supported.
2.3.4.2
Connector:
The connector is located at the rear of the printer, and is of B-type Refer to USB specification rev 1.1
chapter 6 for more information.
2.3.4.3
Interface:
The data is exchanged between host and printer via four endpoints:
1) Endpoint 0x00: CONTROL
Default endpoint
2) Endpoint 0x02: BULK OUT
For transmission of all printable data and commands from host to printer
3) Endpoint 0x82: BULK IN
For return of all synchronous data, status or other types of information except unsolicited status mode
messages, from printer to host
4) Endpoint 0x01: INTERRUPT OUT
For transmission of real time commands from host to printer.
2.3.4.4
Other information:
Vendor Id
Axiohm USB Vendor Id = 0x05D9
Product Id
TPOS Product Id = 0xA000
2.4 General safety specification
All communication connectors should be SELV connectors in order to meet safety standards.
Use of an inappropriate cable or power supply may seriously damage your printer and affect safety
standards of the printer. The power supply main connector should be accessed to enable power
disconnection.
The power supply cable is a disconnect device.
Power supply input requirements: 110/240 VAC, 50/60 Hz.
Operating temperature: 0 to 50°C.
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Reference: FDE-3107243 Issue A
3 LOADING PAPER
The Clamshell design allows easy paper loading.
To load paper:
ƒ Open the cover using finger recesses.
ƒ Set the paper roll as indicated on the inside of the cover (see drawing).
ƒ Close the cover leaving a small length of paper out.
ƒ Cut the small length left with the tear bar.
Your paper roll is set.
Notes:
The paper used should be recommended by AXIOHM.
The paper width must be 58 0/-0.3 mm.
The maximum paper roll diameter is 90 mm.
Warning: If the paper width should be less than 57.7 mm, it is recommended to check that the printing is
centered according to the paper.
The paper must not be attached to the paper roll spindle.
Roll setting
indications
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Reference: FDE-3107243 Issue A
4 CUTTING FEATURES
The printer is equipped with a high performance guillotine cutter that can provide total and partial cuts by
software command.
The partial cut leaves a 2 mm center tab.
5 STANDARD DEFAULT SETTINGS
Print density:
100%
Pre heating:
Off
Baud rate:
115200
Parity:
None
Flow control:
Dtr/Dsr
Reception error:
Ignore
6 DUTY CYCLE
7
25°C
Duty cycle is 30%
50°C
Duty cycle is 20%
POWER SUPPLY KITS
Reference
A3107446
A3107447
A3107448
A3107589
Designation
POWER SUPPLY KIT TPOS EU (12 items/kit)
POWER SUPPLY KIT TPOS US (12 items/kit)
POWER SUPPLY KIT TPOS GB (12 items/kit)
POWER SUPPLY KIT TPOS AUST (12 items/kit)
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Reference: FDE-3107243 Issue A
8
TROUBLESHOOTING
Axiohm printers are simple and generally trouble-free, but from time to time minor problems may occur.
Follow these procedures to determine the cause and resolution of any problems the printer may be having.
If the procedures in this section do not correct the problem, contact a service representative.
8.1 Light indicator
When light is on continuously, the printer is ready to operate.
When light is flashing, an error occurs.
8.2 Problems & Solutions
8.2.1
Printer Problems
Problem
What to Do
Printer does not function when Check that printer cables are properly connected on both ends.
turned on.
When using the USB interface, check if the USB LED indicates data
transmission. Check if the On/Off button is in On position.
Check that the host or power supply is getting power.
Printer LED is off.
Check the power-supply and cable connections.
Printer LED is continuously on but Check if the interface cable is properly connected.
printer does not operate.
Printer LED is flashing.
Auto-cutter: Check that the mobile blade does not interfere with the
cover blade.
Remove the Paper jam button. Using a screwdriver; turn the gear
until the blade disappears.
Then open the cover and check that there is no paper jam.
Important: Do not press on the switch when the cover is opened.
Then close the cover.
If the LED is still flashing, see LED diagnostic.
Manual cutter: Check that the cover is properly closed; if not close it.
Open the cover and make sure there is paper left in the printer; if
not, remove the paper roll core, place a new paper roll as indicated
in the chapter "Loading paper". See LED diagnostic.
Open the cover and make sure there is no paper jam. In case of
paper jam, unwind the paper until no more wrinkle appear; close
the cover with the wrinkled part out and cut it with the tear bar.
If the LED is still flashing, see LED diagnostic.
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Reference: FDE-3107243 Issue A
8.2.2
Printer LED Diagnostic
Problem
Possible Causes
What to Do
LED, slow continuous
flashing
Out of paper.
Put in a new paper roll.
(1 flash / sec or more).
Cover is off.
Put the cover on.
Knife is unable to home.
Contact your authorized service
representative.
Print head is too hot.
Turn the printer off (unplug).
Voltages are out of range.
Contact your authorized service
representative.
Flashing LED in
various combinations.
Fast continuous
flashing of LED:
These indicate serious problems.
Main Program CRC Test
Failure.
Contact your authorized service
representative.
Auto cutter: The cover is
opened and the cutter is
not in its normal position.
Turn the gear using a screwdriver until the
LED flashes slowly. Check that the mobile
blade is not interfering with the cover. Then
close the cover.
Manual cutter: (no mobile
blade)
Open the cover and refer to the chapter "Set
knife option" to disable the knife.
You are in auto cutter
mode.
If the problem continues, please contact your
authorized service representative.
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Reference: FDE-3107243 Issue A
8.2.3
Printing Problems
Problem
Possible Causes
What to Do
Print quality is
deteriorating.
Print head may be
getting dirty.
See next chapter ”Cleaning your printer”.
Colored stripe on
the receipt.
Paper is low.
Change the paper.
Receipt does not
come out all the
way.
Paper is jammed.
Auto-cutter: Check that the mobile blade does not
interfere with the cover blade.
Remove the Paper jam button. Using a screwdriver;
turn the gear until the blade disappears.
Then open the cover and check that there is no
paper jam.
Printer starts to
print, but stops
while the receipt is
being printed.
Paper is jammed.
Important: Do not press on the switch when the
cover is opened.
Then close the cover.
If the LED is still flashing, see LED diagnostic.
Manual cutter: Check that the cover is properly
closed; if not close it.
Open the cover and make sure there is paper left in
the printer; if not, remove the paper roll core, place
a new paper roll as indicated in the chapter
"Loading paper". See LED diagnostic.
Open the cover and make sure there is no paper
jam. In case of paper jam, unwind the paper until no
more wrinkle appear; close the cover with the
wrinkled part out and cut it with the tear bar.
If the LED is still flashing, see LED diagnostic.
Print is light or
spotty.
Paper roll is loaded
incorrectly.
Check that the paper is loaded properly.
Thermal print head is
dirty.
Use recommended thermal receipt paper. See next
chapter "Cleaning your printer".
Variations in paper.
Increase print density in “Set Hardware Options” of
printer Configuration Menu as needed.
Vertical column of
print is missing.
This indicates a
serious problem with
the printer electronics.
Contact your authorized service representative.
One side of receipt
is missing.
This indicates a
serious problem with
the printer electronics.
Contact your authorized service representative.
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Reference: FDE-3107243 Issue A
8.2.4
Auto Cutting Problems
Problem
What to Do
What to Do
The ticket is out of the Cut command is not used
printer, but the cutter correctly.
does not cut.
Faulty cutter.
Review the User Manual command sets.
Contact your authorized service
representative.
Total cuts instead of
partial cuts.
Un-adapted partial cut
setting
Contact your authorized service
representative.
Cutter jam.
Paper used is too thick.
Auto-cutter: Check that the mobile blade
does not interfere with the cover blade.
Intrusion of external object.
Remove the Paper jam button. Using a
screwdriver; turn the gear until the blade
disappears.
Then open the cover and check that there
is no paper jam.
Important: Do not press on the switch
when the cover is opened.
Then close the cover.
If the LED is still flashing, see LED
diagnostic.
Then close the cover.
If the LED is still flashing, see LED
diagnostic.
9
CLEANING YOUR PRINTER
Depending on the environment in which the printer is used, it can accumulate dust. Therefore it is
necessary to clean it periodically to maintain a good print quality. The cleaning period depends on the
environment and the usage of the printer, but the print head should be cleaned at least once a year or up to
one month in heavy duty applications.
Cleaning Instructions:
„ Unplug the printer. Never clean the head immediately after printing, the head may be hot.
„ Open the cover, clean the heating dots line of the head with a cotton stick containing a solvent
alcohol (ethanol, methanol, or IPA) but do not touch the print head with your fingers!
„ Allow the solvent to dry and close the cover.
„ N.B AXIOHM can provide cleaning kits Ref: CK60000A
TPOS PRINTER SERIES Set-up Guide
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Reference: FDE-3107243 Issue A
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