Cisco | 7906 | Cisco Unified IP Phone 7906G and 7911G Phone Guide

Phone Guide
Cisco Unified IP Phone 7906G and
7911G Phone Guide for Cisco Unified
Communicatons Manager 6.0
(SCCP and SIP)
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
Common Phone Tasks
Softkey Definitions
View online help
on the phone
Press
Help.
AbbrDial
Dial using a speed-dial index
number
Place a call
Go off-hook before or
after dialing a number.
Answer
Answer a call
Barge
Redial a number
Press Redial.
Add yourself to a call on a shared
line
Talk using the
handset and listen
on the speaker
(Group Listen mode
only.) Press GListen.
CallBack
Receive notification when a busy
extension becomes available
Cancel
Listen on the
speaker only
(Monitor mode only.)
Press Monitor.
Cancel an action or exit a screen
without applying changes
cBarge
Use your call logs
Press
and select
Directories > Missed
Calls, Placed Calls, or
Received Calls. Select a
number and press Dial.
Add yourself to a call on a shared
line and establish a conference
CFwdALL
Setup/cancel call forwarding
Clear
Delete records or settings
Close
Close the current window
ConfList
View conference participants
Confrn
Create a conference call
Delete
Remove characters to the right of
the cursor when using EditDial
and choose
QUICK REFERENCE
Edit a number
Press EditDial, << or >>.
Hold/resume a call
Highlight a call to put on
hold or resume from
hold, and press
.
Transfer a call to a
new number
Press Transfer, enter the
number, then press
Transfer again.
Start a standard
(ad hoc) conference
call
Press more > Confrn and
dial the participant, then
press Confrn again.
Cisco Unified IP Phone
7906G and 7911G for
Cisco Unified
Communications
Manager 6.0
(SCCP and SIP)
Softkey Definitions
Details
Opens the Details call record for a
(SCCP only) multiparty call in the Missed Calls
and Received Calls logs
Dial
Phone Screen Icons
DirTrfr
Transfer two calls to each other
(SCCP only)
Button Icons
DND
Turn on/off Do Not Disturb
(DND)
EditDial
Edit a number in a call log
EndCall
Disconnect the current call
Erase
Reset settings to their defaults
Exit
Return to the previous screen
Speed Dialing
Common Phone Tasks
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certain other countries. All other trademarks mentioned in this document or
Website are the property of their respective owners. The use of the word
partner does not imply a partnership relationship between Cisco and any
other company. (0610R)
© 2007 Cisco Systems, Inc. All rights reserved.
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Dial a phone number
GListen
Talk using the handset and listen
on the speaker (Group Listen)
<<
Delete entered characters
>>
Move through entered characters
GLOff
Disable Group Listen
GPickUp
Answer a call ringing in another
group
Phone Screen Icons
iDivert
Send or redirect a call to a voice
message system
Line and Call Status
Join
Join several calls on a single line to
(SCCP only) create a conference
Speaker in use (Monitor on)
Call on hold
Video enabled (Cisco Unified
IP Phone 7911G only with SCCP)
Monitor
Listen to a call on the speaker
Connected call
MonOff
Disable the Monitor function
Off-hook
more
Display additional softkeys
Msgs
Access voice mail system
New Call
Make a new call
Incoming call
OPickUp
Answer a call ringing in an
associated group
Shared line in use
Park
Store a call using Call Park
PickUp
Answer a call in your group
Redial
Redial the most recently dialed
number
Remove
Remove a conference participant
RMLstC
Drop the last party added to a
conference call
Search
Search for a directory listing
Transfer
Transfer a call
Update
Refresh content
VidMode
Choose a video display mode
(SCCP only)
Audio or Video Mode
Call Forwarding enabled
Host a Meet-Me conference call
Submit call problems to the system
administrator
URL entry in call log is ready to edit
(SIP only)
Handset in use
MeetMe
QRT
Feature enabled
On-hook
Authenticated call
Button Icons
Volume
Navigation
Hold
Applications Menu
Encrypted call
Priority call
Speed Dialing
Medium priority call
If you want to... Then...
High priority call
Highest priority call
Other Features
Speed Dial configured
Message waiting
Option selected
Speed dial a
number
• Press
and select a
number to dial.
• Press
and choose
Directories > Speed
Dials. Select a number to
dial.
• Enter a speed-dial
number while on-hook
and press AbbrDial.
Contents
Getting Started 1
Using this Guide 1
Finding Additional Information 2
Safety and Performance Information 2
Cisco Product Security Overview 3
Accessibility Features 3
Connecting Your Phone 4
An Overview of Your Phone 8
Understanding Buttons and Hardware 8
Understanding Lines vs. Calls 10
Understanding Line and Call Icons 10
Accessing Applications Menus 10
Accessing the Help System on Your Phone 11
Understanding Feature Availability 11
Understanding SIP vs. SCCP 11
Basic Call Handling 12
Placing a Call—Basic Options 12
Placing a Call—Additional Options 13
Answering a Call 14
Ending a Call 15
Using Hold and Resume 16
Switching Between Multiple Calls 17
Switching an In-Progress Call to Another Phone 17
Viewing Multiple Calls 17
Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0
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Transferring Calls 18
Sending a Call to a Voice Message System 19
Forwarding All Calls to Another Number 20
Using Do Not Disturb 20
Making Conference Calls 21
Understanding Types of Conference Calls 21
Starting and Joining a Standard Conference 22
Starting or Joining a Meet-Me Conference Call 24
Advanced Call Handling 25
Speed Dialing 25
Picking Up a Redirected Call on Your Phone 26
Storing and Retrieving Parked Calls 27
Logging Out of Hunt Groups 27
Using a Shared Line 28
Understanding Shared Lines 28
Adding Yourself to a Shared-Line Call 29
Preventing Others from Viewing or Barging a Shared-Line Call 30
Making and Receiving Secure Calls 30
Tracing Suspicious Calls 31
Prioritizing Critical Calls 32
Using Cisco Extension Mobility 33
Managing Business Calls Using a Single Phone Number 34
Using a Handset, Headset, and Speaker 36
Using the Group Listen Feature 36
Using the Monitor Feature 37
Using and Obtaining a Headset 38
Using AutoAnswer 38
Changing Phone Settings 39
Customizing Rings and Message Indicators 39
Customizing the Phone Screen 40
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Using Call Logs and Directories 41
Using Call Logs 41
Directory Dialing 43
Using Corporate Directory on Your Phone 43
Using Personal Directory on Your Phone 44
Accessing Voice Messages 47
Using the User Options Web Pages 48
Accessing Your User Options Web Pages 48
Configuring Features and Services on the Web 49
Using Personal Directory on the Web 49
Using Your Personal Address Book on the Web 49
Configuring Fast Dials on the Web 50
Using the Address Book Synchronization Tool 51
Setting Up Speed Dials on the Web 51
Setting Up Phone Services on the Web 52
Controlling User Settings on the Web 53
Controlling Line Settings on the Web 54
Using Cisco WebDialer 55
Setting Up Phones and Access Lists for Mobile Connect 57
Understanding Additional Configuration Options 60
Troubleshooting Your Phone 61
General Troubleshooting 61
Viewing Phone Administration Data 62
Using the Quality Reporting Tool 62
Cisco One-Year Limited Hardware Warranty Terms 63
Index 65
Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0
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Getting Started
Using this Guide
This guide provides you with an overview of the features available on your phone. You can read it
completely for a solid understanding of your phone’s capabilities, or refer to the table below for
pointers to commonly-used sections.
If you want to...
Then...
Explore your phone on your own
Press
Review safety information
See Safety and Performance Information, page 2.
Connect your phone
See Connecting Your Phone, page 4.
Use your phone after it is installed
Start with An Overview of Your Phone, page 8.
Learn about the phone buttons
See Understanding Buttons and Hardware, page 8.
Make calls
See Placing a Call—Basic Options, page 12.
Put calls on hold
See Using Hold and Resume, page 16.
Transfer calls
See Transferring Calls, page 18.
Make conference calls
See Making Conference Calls, page 21.
Set up speed dialing
See Speed Dialing, page 25.
Share a phone number
See Using a Shared Line, page 28.
Use the speaker on the phone
See Using a Handset, Headset, and Speaker, page 36.
Change the ring volume or tone
See Changing Phone Settings, page 39.
View your missed calls
See Using Call Logs and Directories, page 41.
Listen to your voice messages
See Accessing Voice Messages, page 47.
See softkey and icon definitions
Refer to the Quick Reference Card in the front of this guide.
and choose Help.
Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0
1
Finding Additional Information
You can access the most current Cisco documentation on the World Wide Web at this URL:
http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.htm
You can access the Cisco website at this URL:
http://www.cisco.com/
International Cisco websites can be accessed from this URL:
http://www.cisco.com/public/countries_languages.shtml
Safety and Performance Information
Refer to these sections for information about the impact of power outages and other devices on your
Cisco Unified IP Phone.
Power Outage
Your accessibility to emergency service through the phone is dependent on the phone being powered.
If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not
function until power is restored. In the case of a power failure or disruption, you may need to reset or
reconfigure equipment before using the Service or Emergency Calling Service dialing.
Using External Devices
The following information applies when you use external devices with the Cisco Unified IP Phone:
Cisco recommends the use of good quality external devices (headsets) that are shielded against
unwanted radio frequency (RF) and audio frequency (AF) signals.
Depending on the quality of these devices and their proximity to other devices such as mobile phones
or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take
one or more of the following actions:
• Move the external device away from the source of the RF or AF signals.
• Route the external device cables away from the source of the RF or AF signals.
• Use shielded cables for the external device, or use cables with a better shield and connector.
• Shorten the length of the external device cable.
• Apply ferrites or other such devices on the cables for the external device.
Cisco cannot guarantee the performance of the system because Cisco has no control over the quality
of external devices, cables, and connectors. The system will perform adequately when suitable devices
are attached using good quality cables and connectors.
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Getting Started
Caution
In European Union countries, use only headsets that are fully compliant with the EMC
Directive [89/336/EC].
Cisco Product Security Overview
This product contains cryptographic features and is subject to United States and local country laws
governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors
and users are responsible for compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local
laws, return this product immediately.
A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html. If you require further assistance please
contact us by sending email to export@cisco.com.
Accessibility Features
A list of accessibility features is available upon request.
Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0
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Connecting Your Phone
Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP
telephony network. If that is not the case, refer to the graphics below to connect your phone.
The following graphic and table show how to connect the Cisco Unified IP Phone 7906G:
3
2
4
79976
5
1
1
Network port (10/100 SW)
4
AC-to-DC power supply
2
Handset port
5
AC power cord
3
DC adapter port (DC48V)
4
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Connecting Your Phone
The following graphic and table show how to connect the Cisco Unified IP Phone 7911G:
4
1
6
2
5
91638
3
1
Network port (10/100 SW)
4
DC adapter port (DC48V)
2
Access port (10/100 PC)
5
AC-to-DC power supply
3
Handset port
6
AC power cord
Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0
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Adjusting the Handset Rest
When you connect your phone, you might want to adjust the handset rest to ensure that the receiver
will not slip out of the cradle. See the table below for instructions.
2
3
77354
1
1
Set the handset aside and pull the square plastic tab from the handset rest.
2
Rotate the tab 180 degrees.
3
Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab.
Return the handset to the handset rest.
Registering with TAPS
After your phone is connected to the network, your system administrator might ask you to
auto-register your phone using the Tool for Auto-Registered Phones Support (TAPS). TAPS might be
used either for a new phone or to replace an existing phone.
To register with TAPS, pick up the handset, enter the TAPS extension provided by your system
administrator, and follow the voice prompts. You might need to enter your entire extension, including
the area code. After your phone displays a confirmation message, hang up. The phone will restart.
Headset Information
To use a headset, make sure the handset is disconnected, then connect the headset to the Handset port
on the back of your phone.
Depending on headset manufacturer’s recommendations, an external amplifier may be required. Refer
to headset manufacturer’s product documentation for more information.
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Connecting Your Phone
Although Cisco Systems performs some internal testing of third-party headsets for use with the
Cisco Unified IP Phones, Cisco does not certify or support products from headset or handset vendors.
Because of the inherent environmental and hardware inconsistencies in the locations where
Cisco Unified IP Phones are deployed, there is not a single “best” solution that is optimal for all
environments. Cisco recommends that customers test the headsets that work best in their environment
before deploying a large number of units in their network.
In some instances, the mechanics or electronics of various headsets can cause remote parties to hear
an echo of their own voice when they speak to Cisco Unified IP Phone users.
Cisco Systems recommends the use of good quality external devices (headsets) that are screened against
unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of these
devices and their proximity to other devices such as cell phones and two-way radios, some audio noise
may still occur.
The primary reason that support of a headset would be inappropriate for the Cisco Unified IP Phone
is the potential for an audible hum. This hum can either be heard by the remote party or by both the
remote party and you, the Cisco Unified IP Phone user. Some potential humming or buzzing sounds
can be caused by a range of outside sources, for example, electric lights, being near electric motors,
large PC monitors. In some cases, a hum experienced by a user may be reduced or eliminated by using
a local power cube or power injector.
Audio Quality Subjective to the User
Beyond the physical, mechanical and technical performance, the audio portion of a headset must
sound good to you (the user) and to the party on the far end. Sound is subjective and Cisco cannot
guarantee the performance of any headsets or handsets, but some of the headsets and handsets on the
sites listed below have been reported to perform well with Cisco Unified IP Phones.
Nevertheless, it is ultimately still the customer’s responsibility to test this equipment in their own
environment to determine suitable performance.
For information about headsets, see:
http://www.vxicorp.com/cisco
http://www.plantronics.com
http://www.jabra.com
Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0
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An Overview of Your Phone
Cisco Unified IP Phone 7906G and 7911G are full-feature telephones that provide voice
communication over the same data network that your computer uses, allowing you to place and
receive calls, put calls on hold, transfer calls, make conference calls, and so on.
In addition to basic call-handling features, your Cisco Unified IP Phone 7906G and 7911G can provide
specialized or advanced telephony features that extend your call-handling capabilities. Depending on
configuration, your phone supports:
• Access to network data, XML applications, and web-based services.
• Online customizing of phone features and services from your User Options web pages.
Understanding Buttons and Hardware
You can use this graphic below to identify the buttons and hardware on your phone.
1
2
9
8
3
4
5
6
7
91031
10
8
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An Overview of Your Phone
For more information,
see...
Item
Description
1
Phone screen
Displays phone menus and call activity
Accessing Applications
including caller ID, call duration, and call state. Menus, page 10 and
Understanding Feature
Availability, page 11.
2
Cisco Unified IP
Phone series
Indicates your Cisco Unified IP Phone model
series.
—
3
Softkey buttons
Each activates a softkey option displayed on
your phone screen.
Softkey Definitions,
page 3.
4
Navigation button
Allows you to scroll through menu items and
highlight items. When the phone is on-hook,
displays your Speed Dials.
Accessing Applications
Menus, page 10 and
Speed Dialing, page 25.
5
Applications Menu
button
Displays the Applications menu that provides
access to a voice message system, phone logs
and directories, settings, services, and help.
Accessing Applications
Menus, page 10.
6
Hold button
Places the active call on hold, resumes a call on Using Hold and
hold, and switches between an active call and a Resume, page 16.
call on hold.
7
Keypad
Allows you to dial phone numbers, enter
letters, and choose menu items.
Basic Call Handling,
page 12.
8
Volume button
Controls the handset, headset, speaker, and
ringer volume.
Using a Handset,
Headset, and Speaker,
page 36.
9
Handset with light
strip
The light strip on the handset indicates an
incoming call or new voice message.
Accessing Voice
Messages, page 47.
10 Footstand
Allows the phone to stand at a convenient angle —
on a desk or table.
Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0
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Understanding Lines vs. Calls
To avoid confusion about lines and calls, refer to these descriptions:
• Lines—Each line corresponds to a phone number (or extension) that others can use to call you.
Your phone can support one line.
• Calls—Each line can support multiple calls. By default, your phone supports up to six connected
calls, but your system administrator can adjust this number according to your needs. Only one call
can be active at any time; other calls are automatically placed on hold.
Understanding Line and Call Icons
Your phone displays icons to help you determine the call and line state (on-hook, on hold, ringing,
connected, and so on).
Icon
Call or line state
Description
On-hook line
No call activity on this line.
Off-hook line
You are dialing a number or an outgoing call is ringing.
Connected call
You are connected to the other party.
Ringing call
A call is ringing on your line.
Call on hold
You have put this call on hold. See Using Hold and Resume, page 16.
Remote-in-use
Another phone that shares your line has a connected call. See
Understanding Shared Lines, page 28.
Reverting call
A holding call is reverting to your phone. See Using Hold and Resume,
page 16.
Authenticated call
See Making and Receiving Secure Calls, page 30.
Encrypted call
See Making and Receiving Secure Calls, page 30.
Accessing Applications Menus
Use the Applications menus to access phone features.
If you want to...
Then...
Access the Applications
menus
Press
to display a list of Applications: Messages, Directory,
Settings, Services, and Help.
Scroll through a list or
menu
Press
10
.
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An Overview of Your Phone
If you want to...
Then...
Select a menu item
Press
to highlight a menu item, then press Select.
You can also press the number on the keypad that corresponds
to the number for the menu item.
Go back one level in a menu Press Exit. (Note that if you press Exit from the top-level of a
menu, the menu will close.)
Close a menu (and return to Press Exit one or more times until the menu closes, or press
the Applications menu)
Exit the Applications menu Press
Note
.
or Exit.
After you press
, the LED turns green and stays lit while you are using the Applications
or Exit (for example, to answer
menus. If you depart from an application without pressing
a new call), the phone screen display may change but the
button stays green. If you press
again, the application that you were using resumes at the point when it was interrupted.
Accessing the Help System on Your Phone
The Cisco Unified IP Phone 7906G and 7911G provide a comprehensive online help system. To view
the phone help, press
and choose Help.
Understanding Feature Availability
Depending on your phone system configuration, features included in this Phone Guide might not be
available to you or might work differently on your phone. Contact your support desk or system
administrator for information about feature operation or availability.
Understanding SIP vs. SCCP
Your phone can be configured to work with one of two signaling protocols: SIP (Session Initiation
Protocol) or SCCP (Skinny Call Control Protocol). Your system administrator determines this
configuration.
Phone features can vary depending on the protocol. This Phone Guide indicates which features are
protocol-specific. To learn which protocol your phone is using, you can ask your system administrator
or you can choose
> Model Information > Call Control Protocol on your phone.
Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0
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Basic Call Handling
You can perform basic call-handling tasks using a range of features and services. Feature availability
can vary; see your system administrator for more information.
Placing a Call—Basic Options
Here are some easy ways to place a call on your Cisco Unified IP Phone.
For more information,
see...
If you want to...
Then...
Place a call
Pick up the handset and dial the number.
An Overview of Your
Phone, page 8.
Dial on-hook (with dial Press New Call and dial the number.
tone)
—
Redial a number
Press Redial.
—
Place a call when
another call is active
1. Press
.
2. Press New Call.
Using Hold and
Resume, page 16.
3. Enter a number.
Dial from a call log
1. Press
and select Directories > Missed
Calls, Received Calls, or Placed Calls.
Using Call Logs,
page 41.
2. Scroll to the number and press Dial.
Tips
• You can dial on-hook without a dial tone (pre-dial). To pre-dial, enter a number, then go off-hook
by lifting the handset and press Dial.
• When you pre-dial, your phone tries to anticipate the number you are dialing by displaying
matching numbers (if available) from your Placed Calls log. This is called Auto Dial. To call a
number displayed with Auto Dial, scroll to it, press Dial, and go off-hook.
• If you make a mistake while dialing, press << to erase digits.
• If parties on a call hear a beep tone, the call might be monitored or recorded. Ask your system
administrator for more information.
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Basic Call Handling
Placing a Call—Additional Options
You can place calls using special features and services that might be available on your phone. See your
system administrator for more information about these additional options.
If you want to...
Then...
For more information,
see...
Speed dial a number
Do one of the following:
Speed Dialing, page 25.
• Press
, choose a speed-dial number,
and press Dial.
• Press
and select Directories >
Speed Dials. Select a number and press
Dial.
• Use the Abbreviated Dial feature.
• Use the Fast Dial feature.
Dial from a corporate
directory on your phone
1. Press
and select Directories >
Using Call Logs,
Corporate Directory (name can vary). page 41.
2. Enter a name and press Search.
3. Highlight a listing and go off-hook.
Dial from a corporate
directory on your personal
computer using
Cisco WebDialer
Use Cisco CallBack to receive
notification when a busy or
ringing extension is available
1. Open a web browser and go to a
WebDialer-enabled corporate
directory.
Using
Cisco WebDialer,
page 55.
2. Click the number that you want to
dial.
1. Press CallBack while listening to the
busy tone or ring sound.
Your system
administrator.
2. Hang up. Your phone alerts you when
the line is free.
3. Place the call again.
Make a priority (precedence)
call (SCCP phones only)
Enter the Multilevel Precedence and
Preemption (MLPP) access number, then
enter a phone number.
Prioritizing Critical
Calls, page 32.
Dial from a Personal Address
Book (PAB) entry
1. Press
and select Directories >
Personal Directory to log in.
Using the User Options
Web Pages, page 48.
2. Choose Personal Address Book and
search for a listing.
Using Personal
Directory on Your
Phone, page 44.
Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0
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If you want to...
Then...
Place a call using a billing or
tracking code
1. Dial a number.
For more information,
see...
Your system
administrator.
(SCCP phones only)
2. After the tone, enter a client matter
code (CMC) or a forced authorization
code (FAC).
Place a call using your Cisco
Extension Mobility profile
Log in to the Cisco Extension Mobility
service on a phone.
Using Cisco Extension
Mobility, page 33.
Make a call from a cellular
phone using Mobile Voice
Access
1. Dial your assigned Mobile Voice
access number.
Managing Business
Calls Using a Single
Phone Number,
page 34.
2. Enter your cellular phone number (if
requested) and PIN.
3. Press 1 to make a call to an enterprise
IP phone.
4. Dial a desktop phone number other
than your desktop phone number.
Tip
Obtain this information from your system administrator before using Mobile Voice Access to make a
call:
• Mobile Voice Access number
• End user PIN
Answering a Call
You can answer a call by simply lifting the handset, or you can use other options if they are available
on your phone.
If you want to...
Then...
For more information, see...
Switch from a connected
call to answer a new call
Press Answer.
Using Hold and Resume, page 16.
Answer a call using call
waiting
Press Answer.
Using Hold and Resume, page 16.
Send a call to a voice
message system
Press iDivert.
Sending a Call to a Voice Message
System, page 19.
Automatically connect
incoming calls
Use AutoAnswer.
Using AutoAnswer, page 38.
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Basic Call Handling
If you want to...
Then...
For more information, see...
Retrieve a parked call on
another phone
Use Call Park or Directed Call Park.
Storing and Retrieving Parked
Calls, page 27.
Use your phone to answer Use Call Pickup.
a call ringing elsewhere
Picking Up a Redirected Call on
Your Phone, page 26.
Answer a priority call
(SCCP phones only)
Hang up the current call and press
Answer.
Prioritizing Critical Calls,
page 32.
Answer a call on your
cellular phone or other
remote destination
Set up Mobile Connect and answer
your phone.
Managing Business Calls Using a
Single Phone Number, page 34.
When you enable Mobile Connect:
• Your desktop and remote
destinations receive calls
simultaneously.
• When you answer the call on
your desktop phone, the remote
destinations stop ringing, are
disconnected, and display a
missed call message.
• When you answer the call on
one remote destination, the
other remote destinations stop
ringing, are disconnected, and a
missed call message is shown on
the other remote destinations.
Tip
If parties on a call hear a beep tone, the call might be monitored or recorded. Ask your system
administrator for more information.
Ending a Call
To end a call, simply hang up. Here are some more details.
If you want to...
Then...
Hang up while using the handset
Return the handset to its cradle. Or press EndCall.
Hang up while monitoring a call (using Press EndCall.
the speaker)
Hang up one call, but preserve another Press EndCall. If necessary, remove the call from hold first.
call on the same line
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Using Hold and Resume
You can hold and resume calls. When you put a call on hold, the Hold icon
becomes lit (red).
caller ID and the Hold button
appears next to the
If the Hold Reversion feature is enabled for your phone, calls that you leave on hold will revert back
to ringing on your phone after a certain length of time. These “reverting” calls remain on hold until
you resume them.
Your phone indicates the presence of a reverting call by:
• Alerting you at intervals with a single ring (or flash or beep, depending on your phone line setting).
• Briefly displaying a “Hold Reversion” message in the status bar at the bottom of the phone screen.
• Displaying the animated Hold Reversion icon
next to the caller ID for the held call.
If you want to...
Then...
Put a call on hold
1. Make sure the call you want to put on hold is highlighted.
2. Press
Remove a call from hold
.
1. Make sure the appropriate call is highlighted.
2. Press
.
Tips
• Engaging the Hold feature typically generates music or a beeping tone.
• When a held call is highlighted, the Hold button
becomes lit (red). When a call that is not held
is highlighted, and there are other held calls on the line, the Hold button changes to blinking (red).
• If you receive an alert for an incoming call and a reverting call at the same time, by default your
phone will shift the focus of the phone screen to display the incoming call. Your system
administrator can change this focus priority setting.
• If you use a shared line, Hold Reversion rings only on the phone that put the call on hold, not on
the other phones that share the line.
• The duration between Hold Reversion alerts is determined by your system administrator.
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Basic Call Handling
Switching Between Multiple Calls
You can switch between multiple calls on your phone.
If you want to...
Then...
Switch between connected
calls
1. Make sure the call that you want to switch to is highlighted.
Switch from a connected call
to answer a ringing call
Press Answer. Any active call is placed on hold.
2. Press
. Any active call is placed on hold and the selected call
is resumed.
Switching an In-Progress Call to Another Phone
You can switch in-progress calls between the desktop phone and your cellular phone or other remote
destination.
If you want to...
Then...
Switch an in-progress
call on your desktop
phone to a cellular
phone
1. Press the Mobility softkey and select Send call to mobile.
Switch an in-progress
call from a cellular
phone to your desktop
phone
1. Hang up the call on your cellular phone to disconnect the cellular
phone, but not the call.
2. Answer the in-progress call on your cellular phone.
2. Press Resume on your desk phone within 4 seconds and start talking
on the desk phone.
Viewing Multiple Calls
Understanding how multiple calls are displayed on your phone can help you organize your
call-handling efforts.
Your phone displays calls as follows for the highlighted line:
• Calls with the highest precedence and longest duration display at the top of the list.
• Calls of a similar type are grouped together. For example, calls that you have interacted with are
grouped near the top, and calls on hold are grouped last.
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Transferring Calls
Transfer redirects a connected call. The target is the number to which you want to transfer the call.
If you want to...
Then...
Transfer a call without
talking to the transfer
recipient
1. From an active call, press Transfer.
2. Enter the target number.
3. Press Transfer again to complete the transfer or EndCall to cancel.
Note
Talk to the transfer
recipient before transferring
a call (consult transfer)
If your phone has on-hook transfer enabled, complete the transfer
by hanging up.
1. From an active call, press Transfer.
2. Enter the target number.
3. Wait for the transfer recipient to answer.
4. Press Transfer again to complete the transfer or EndCall to cancel.
Note
Transfer two current calls
to each other
(direct transfer) without
staying on the line (SCCP
phones only)
If your phone has on-hook transfer enabled, complete the transfer
by hanging up.
1. Scroll to highlight any call on the line.
2. Press Select.
3. Repeat this process for the second call.
4. With one of the selected calls highlighted, press DirTrfr. (To
display DirTrfr, you might need to press more.)
The two calls connect to each other and drop you from the call.
Note
Redirect a call to a voice
message system
If you want to stay on the line with the callers, use Join instead.
Press iDivert. For more information, see Sending a Call to a Voice
Message System, page 19.
Tips
• If on-hook transfer is enabled on your phone, you can either hang up to complete the call, or press
Transfer and then hang up.
• If on-hook transfer is not enabled on your phone, hanging up without pressing Transfer again
places the call on hold.
• You cannot use Transfer to redirect a call on hold. Press
before transferring it.
18
again to remove the call from hold
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Sending a Call to a Voice Message System
You can use iDivert to send an active, ringing, or on-hold call to your voice message system. Depending
on the type of call and your phone configuration, you can also use iDivert to send the call to another
party's voice message system.
• If the call was originally sent to someone else's phone, iDivert allows you to redirect the call either
to your own voice message system or to the original called party’s voice message system. Your
system administrator must make this option available to you.
• If the call was sent to you directly (not transferred or forwarded to you), or if your phone is does
not support the option described above, using iDivert redirects the call to your voice message
system.
If you want to...
Then...
Send an active, ringing, or on-hold call Press iDivert. One of two things occurs:
to a voice message system
• The call is transferred to your voice message system.
• Your phone screen displays a menu that allows you to
choose between your voice message system or the voice
message system of the original called party. Choose an
option to redirect the call.
Tip
If your phone displays a menu that disappears before you make your selection, you can press iDivert
again to re-display the menu. You can also ask your system administrator to configure a longer timeout
value.
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Forwarding All Calls to Another Number
You can use the Call Forward All feature to redirect incoming calls from your phone to another
number.
If you want to...
Then...
Set up call forwarding on your Press CFwdALL and enter a target phone number.
line
Cancel call forwarding on
your line
Press CFwdALL.
Verify that call forwarding is
enabled on your line
Look for:
• Alternating call forwarding icons
phone number.
displayed next to your
• The call forward target number in the status line.
Set up or cancel call
forwarding remotely
1. Log in to your User Options web pages. (See Accessing Your
User Options Web Pages, page 48.)
2. Access your call forwarding settings. (See Controlling Line
Settings on the Web, page 54.)
Tips
• Enter the call forward target number exactly as you would dial it from your phone. For example,
enter an access code or the area code, if necessary.
• You can forward your calls to a traditional analog phone or to another IP phone, although your
system administrator might restrict the call forwarding feature to numbers within your company.
• Call forwarding is phone line specific. If a call reaches you on a line where call forwarding is not
enabled, the call will ring as usual.
• Your system administrator can enable a call forward override feature that allows the person receiving
your forwarded calls to reach you. With override enabled, a call placed from the target phone to your
phone is not forwarded, but rings through.
• Your system administrator can change call forwarding conditions for your phone line.
Using Do Not Disturb
You can use Do Not Disturb (DND) to block incoming calls from ringing on your phone. Your system
administrator enables DND for your phone.
When DND and Call Forward All are both enabled on your phone, calls are forwarded and the caller
does not hear a busy tone.
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If you want to...
Then...
Turn on DND
Press DND.
“Do Not Disturb” displays on the status line, and the ring tone is
turned off.
Turn off DND
Press the DND softkey or:
1. Press
> Device Configuration > Call Preferences > Do Not
Disturb.
2. Select No, and then press Save.
Customize DND settings
1. Log in to your User Options web pages. See Accessing Your User
Options Web Pages, page 48.
2. From the drop-down menu, choose User Options > Device.
3. You can set the following options:
– Do Not Disturb—Set to enable/disable DND.
– DND Incoming Call Alert—Set the alert to beep only or
disable all visible and audible alert notifications.
Making Conference Calls
Your Cisco Unified IP Phone allows you to join three or more people into one telephone conversation,
creating a conference call.
Understanding Types of Conference Calls
There are two types of conference calls: Standard (ad hoc) and Meet-Me.
Standard Conference Calls
You can create a standard conference in different ways, depending on your needs and the softkeys
available on your phone:
• Confrn—Use this softkey to establish a standard conference by calling each participant. Standard
conference calling is a default feature available on most phones.
• Join—Use this softkey to establish a standard conference by joining several calls already in
progress on one line. (SCCP phones only.)
• cBarge—Use this softkey to add yourself to an existing call on a shared line and to turn the call
into a standard conference call. This feature is available only on phones that use shared lines.
See Starting and Joining a Standard Conference, page 22 for additional instructions.
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Meet-Me Conference Calls
You can create a Meet-Me conference by calling the Meet-Me phone number at a specified time.
See Starting or Joining a Meet-Me Conference Call, page 24 for additional instructions.
Starting and Joining a Standard Conference
A standard (ad hoc) conference allows at least three participants to talk on a single call.
If you want to...
Then...
• Create a conference by
calling participants
1. From a connected call, press Confrn. (You may need to press the
more softkey to see Confrn.)
• Add new participants to
an existing conference
2. Enter the participant’s phone number.
3. Wait for the call to connect.
4. Press Confrn again to add the participant to your call.
5. Repeat to add additional participants.
Check with your system administrator to see if non-initiators of a
conference can add or remove participants.
Create a conference by joining
two or more existing calls
(SCCP phones only)
1. Make sure that you have two or more calls on a single line.
2. Highlight a call that you want to add to the conference.
3. Press Select.
The selected call displays this icon
.
4. Repeat this process for each call that you want to add.
5. From one of the selected calls, press Join. (You may need to press
the more softkey to see Join.)
Note
Participate in a conference
The active call is automatically selected.
Answer the phone when it rings.
Create a conference by
Highlight a call on a shared line and press cBarge. (You may need to
barging a called on shared line press the more softkey to display cBarge.)
See Using a Shared Line, page 28.
View a list of conference
participants
1. Highlight an active conference.
2. Press ConfList.
Participants are listed in the order in which they join the
conference with the most recent additions at the top.
Get an updated list of
participants
22
While viewing the conference list, press Update.
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If you want to...
Then...
See who started the
conference
While viewing the conference list, locate the person listed at the
bottom of the list with an asterisk (*) next to the name.
Drop the last party added to
the conference
Press RMLstC.
Remove any conference
participant
You can remove participants only if you initiated the conference call.
1. Highlight the participant’s name.
2. Press Remove.
You can remove participants only if you initiated the conference.
End your participation in a
conference
Hang up or press EndCall.
Join together two standard
conferences on the same line
On SCCP phones, use the Join or DirTrfr softkeys.
On SIP phones, use the Confrn or Transfer softkeys.
Check with your system administrator to see if this feature is
available to you.
Verify that a conference call is Look for the
secure
screen.
or
icon after “Conference” on the phone
Remove a non-secure
While viewing the Conference List, locate the participant without the
participant from a conference
or
icon, and press Remove.
Check with your system administrator to see if non-initiators of a
conference can remove participants.
Tips
• To start a secure conference, you must use a phone configured with security.
• Non-secure conferences and participants display a
icon.
• Calls must be on the same line before you can add them to a conference using Confrn or Join. (Join
is available on SCCP phones only.)
• Depending on how your phone is configured, if you leave a conference after initiating it, the
conference might end. To avoid this, transfer the conference before hanging up.
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Starting or Joining a Meet-Me Conference Call
Meet-Me conferencing allows you to start or join a conference by dialing the conference number.
If you want to...
Then...
Start a Meet-Me conference
1. Obtain a Meet-Me phone number from your system administrator.
2. Distribute the number to participants.
3. When you are ready to start the meeting, go off-hook to invoke a
dial tone, then press MeetMe.
4. Dial the Meet-Me conference number.
Participants can now join the conference by dialing in.
Note
Join a Meet-Me conference
Dial the Meet-Me conference number (provided by the conference
initiator).
Note
End a Meet-Me conference
Participants hear a busy tone if they call the conference before the
initiator has joined. In this case, participants must call back.
You will hear a busy tone if you call the conference before the
initiator has joined. In this case, try your call again.
All participants must hang up.
The conference does not automatically end when the conference
initiator disconnects.
Tip
24
If you call a secure Meet-Me conference number from a non-secure phone, your phone
displays the message, “Device Not Authorized.” For more information, see Making and
Receiving Secure Calls, page 30.
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Advanced Call Handling
Advanced call-handling tasks involve special features that your system administrator might configure
for your phone depending on your call-handling needs and work environment.
Speed Dialing
Speed dialing allows you to enter an index number or select a phone screen item to place a call.
Depending on configuration, your phone can support several speed-dial features:
• Speed Dials
• Abbreviated Dialing
• Fast Dials
Note
• To set up speed-dial numbers and Abbreviated Dial, you must be able to access your
User Options web pages. See Using the User Options Web Pages, page 48.
• To set up Fast Dials, you must have access to the Personal Directory feature. See Using
Personal Directory on Your Phone, page 44.
• Alternately, your system administrator can configure speed-dial features for you.
If you want to...
Then...
Use Speed Dials
1. Set up speed-dial numbers. See Setting Up Speed Dials on the Web, page 51.
2. To place a call, press
Use Abbreviated
Dial
, or press
and select Directories > Speed Dials.
1. Set up Abbreviated Dialing codes. See Setting Up Speed Dials on the Web,
page 51.
2. To place a call, enter the Abbreviated Dialing code and press AbbrDial.
Use Fast Dial
1. Create a Personal Address Book entry and assign a Fast Dial code. See
Using Personal Directory on the Web, page 49.
2. To place a call, access the Fast Dial service on your phone. See Using
Personal Directory on Your Phone, page 44.
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Picking Up a Redirected Call on Your Phone
Call PickUp allows you to answer a call that is ringing on a co-worker’s phone by redirecting the call
to your phone. You might use Call PickUp if you share call-handling with coworkers.
If you want to...
Then...
Answer a call that is ringing on
another extension within your call
pickup group
1. Do one of the following:
– If the PickUp softkey is available, press it.
– If the PickUp softkey is not available, go off-hook to
display it, then press PickUp.
If your phone supports auto-pickup, you are now
connected to the call.
2. If the call rings, press Answer to connect to the call.
Answer a call that is ringing on
another extension outside of your
group
1. Do one of the following:
– If the GPickUp softkey is available, press it.
– If the GPickUp softkey is not available, go off-hook
to display it, then press GPickUp.
2. Enter the group pickup code.
If your phone supports auto-pickup, you are now
connected to the call.
3. If the call rings, press Answer to connect to the call.
Answer a call that is ringing on
another extension in your group or
in an associated group
1. Do one of the following:
– If the OPickUp softkey is available, press it.
– If the OPickUp softkey is not available, go off-hook
to display it, then press OPickUp.
If your phone supports auto-pickup, you are now
connected to the call.
2. If the call rings, press Answer to connect to the call.
Tips
• Depending on how your phone is configured, you might receive an audio and/or visual alert about
a call to your pickup group.
• Pressing PickUp and GPickUp connects you to the call that has been ringing for the longest time.
• Pressing OPickUp connects you to the call in the pickup group with the highest priority.
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Storing and Retrieving Parked Calls
You can park a call when you want to store the call so that you or someone else can retrieve it from
another phone in the Cisco Unified Communications Manager system (for example, a phone at a
co-worker’s desk or in a conference room). You can park a call by using these methods:
• Call Park—Use the Park softkey to store the call. Your phone displays the call park number where
the system stored your call. You must record this number and then use the same number to retrieve
the call.
• Directed Call Park—Use the Transfer softkey to direct the call to an available directed call park
number that you dial or speed dial. To retrieve the call from a directed call park number, you must
dial the park retrieval prefix and then dial or speed dial the same directed call park number.
If you want to...
Then...
Store an active call
using Call Park
1. During a call, press Park. (You may need to press the more softkey to
see Park.)
2. Record the call park number displayed on your phone screen.
3. Hang up.
Retrieve a parked call
Enter the call park number from any Cisco Unified IP Phone in your
network to connect to the call.
Direct and store an
active call at a directed
call park number
1. During a call, press Transfer.
2. Select a speed-dial number assigned to a directed call park number or
dial the number.
3. Press Transfer again to finish storing the number.
Retrieve a parked call
from a directed call
park number
Cisco Unified IP Phone in your network, enter the park retrieval prefix and
dial the directed call park number, or after entering the park retrieval
prefix, select the speed-dial for the directed call park number to connect to
the call.
Tip
You have a limited time to retrieve a parked call before it reverts to ringing at the original number. See
your system administrator for details.
Logging Out of Hunt Groups
If your organization receives a large number of incoming calls, you might be a member of a hunt group.
A hunt group includes a series of directory numbers that share the incoming call load. When the first
directory number in the hunt group is busy, the system hunts for the next available directory number
in the group and directs the call to that phone.
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When you are away from your phone, you can prevent hunt group calls from ringing your phone by
logging out of hunt groups.
If you want to...
Then...
Log out of hunt groups to
Press HLog. Your phone screen displays, “Logged out of Hunt
temporarily block hunt group Group.”
calls
Log in to receive hunt group
calls
Press HLog.
Tip
Logging out of hunt groups does not prevent non-hunt group calls from ringing your phone.
Using a Shared Line
Your system administrator might ask you to use a shared line if you:
• Have multiple phones and want one phone number
• Share call-handling tasks with coworkers
• Handle calls on behalf of a manager
Understanding Shared Lines
Remote-in-Use Icon
The remote-in-use icon
appears when another phone that shares your line has a connected call.
You can place and receive calls as usual on the shared line, even when the remote-in-use icon appears.
Sharing Call Information and Barging
Phones that share a line each display information about calls that are placed and received on the shared
line. This information might include caller ID and call duration. (See Privacy, page 29 for exceptions.)
When call information is visible in this way, you and coworkers who share a line can add yourselves
to calls using either Barge or cBarge. See Adding Yourself to a Shared-Line Call, page 29.
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Privacy
If you do not want coworkers who share your line to see information about your calls, enable the
Privacy feature. Doing so also prevents coworkers from barging your calls. See Preventing Others from
Viewing or Barging a Shared-Line Call, page 30.
Note
The maximum number of calls that a shared line supports can vary by phone.
Adding Yourself to a Shared-Line Call
Depending on how your phone is configured, you can add yourself to a call on a shared line using
either Barge or cBarge.
If you want to...
Then...
See if the shared line is
in use
Look for the remote-in-use icon
Add yourself to a call
on a shared line using
the Barge softkey
1. Highlight a remote-in-use call.
Add yourself to a call
on a shared line using
the cBarge softkey
1. Highlight a remote-in-use call.
.
2. Press Barge. (You may need to press the more softkey to display Barge.)
Other parties hear a beep tone announcing your presence.
2. Press cBarge. (You may need to press the more softkey to display
cBarge.)
Other parties hear a tone and brief audio interruption, and call
information changes on the phone screen.
Add new conference
participants to a call
that you have barged
Leave a barged call
Barge the call using cBarge, if available.
Unlike Barge, cBarge converts the call into a standard (ad hoc) conference
call, allowing you to add new participants. See Making Conference Calls,
page 21.
Hang up.
If you hang up after using Barge, the remaining parties hear a disconnect
tone and the original call continues.
If you hang up after using cBarge, the call remains a conference call
(provided at least three participants remain on the line).
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Tips
• If a phone that is using the shared line has Privacy enabled, call information and barge softkeys
will not appear on the other phones that share the line.
• You will be disconnected from a call that you have joined using Barge if the call is put on hold,
transferred, or turned into a conference call.
Preventing Others from Viewing or Barging a Shared-Line Call
If you share a phone line, you can use the Privacy feature to prevent others who share the line from
viewing or barging (adding themselves to) your calls.
If you want to...
Then...
Prevent others from viewing or
barging calls on a shared line
1. Press more > Private.
Allow others to view or barge calls
on a shared line
1. Press more > Private.
2. To verify that Privacy is on, look for the Privacy-enabled
icon
next to “Private” on the phone screen.
2. To verify that Privacy is off, look for the Privacy-disabled
icon
next to “Private” on the phone screen.
Tip
If the phone that shares your line has Privacy enabled, you can make and receive calls using the shared
line as usual.
Making and Receiving Secure Calls
Depending on how your system administrator has configured your phone system, your phone might
support making and receiving secure calls.
Your phone can support these types of calls:
• Authenticated call—The identities of all phones participating in the call have been verified.
• Encrypted call—The phone is receiving and transmitting encrypted audio (your conversation)
within the Cisco IP network. Encrypted calls are also authenticated.
• Non-secure call—At least one of the participating phones or the connection does not support these
security features, or the phones cannot be verified.
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If you want to...
Then...
Check the security level of a call or
conference
Look for a security icon in the top right corner of the call
activity area, next to the call duration timer:
Authenticated call or conference
Encrypted call or conference
Non-secure call or conference
Determine if secure calls can be
made in your company
Note
Contact your system administrator.
There are interactions, restrictions, and limitations that affect how security features work on
your phone. For more information, ask your system administrator.
Tracing Suspicious Calls
(SCCP phones only)
If you are receiving suspicious or malicious calls, your system administrator can add the Malicious Call
Identification (MCID)feature to your phone. This feature enables you to identify an active call as
suspicious, which initiates a series of automated tracking and notification messages.
If you want to...
Then...
Notify your system
Press MCID.
administrator about a
Your phone plays a tone and displays the message, “MCID successful.”
suspicious or harassing call
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Prioritizing Critical Calls
(SCCP phones only)
In some specialized environments, such as military or government offices, you might need to make and
receive urgent or critical calls. If you have the need for this specialized call handling, your system
administrator can add Multilevel Precedence and Preemption (MLPP) to your phone.
Keep these terms in mind:
• Precedence indicates the priority associated with a call.
• Preemption is the process of ending an existing, lower priority call while accepting a higher
priority call that is sent to your phone.
If you...
Then...
Want to choose a priority (precedence) Contact your system administrator for a list of
level for an outgoing call
corresponding precedence numbers for calls.
Want to make a priority (precedence)
call
Enter the MLPP access number (provided by your system
administrator) followed by the phone number.
Hear a special ring (faster than usual)
or special call waiting tone
You are receiving a priority (precedence) call. An MLPP icon
on your phone screen indicates the priority level of the call.
Want to view priority level of a call
Look for an MLPP icon on your phone screen:
Priority call
Medium priority (immediate) call
High priority (flash) call
Highest priority (flash override) or Executive
Override call
Higher priority calls are displayed at the top of your call list.
If you do not see an MLPP icon, the priority level of the call
is normal (routine).
Want to accept a higher-priority call
Answer the call as usual. If necessary, end an active call first.
Hear a continuous tone interrupting
your call
You or the other party are receiving a call that must preempt
the current call. Hang up immediately to allow the higher
priority call to ring through.
Tips
• When you make or receive an MLPP-enabled call, you will hear special ring tones and call waiting
tones that differ from the standard tones.
• If you enter an invalid MLPP access number, a verbal announcement will alert you of the error.
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• An MLPP-enabled call retains its priority and preemptive status when you:
– Put the call on hold
– Transfer the call
– Add the call to a three-way conference
– Answer the call using PickUp
• MLPP overrides the Do Not Disturb (DND) feature.
Using Cisco Extension Mobility
Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your
own. Once you log in to EM, the phone adopts your user profile, including your phone lines, features,
established services, and web-based settings. Your system administrator must configure EM for you.
If you want to...
Then...
Log in to EM
1. Press
and choose Services > EM Service (name can vary).
2. Enter your user ID and PIN (provided by your system administrator).
3. If prompted, select a device profile.
Log out of EM
1. Press
and choose Services > EM Service (name can vary).
2. When prompted to log out, press Yes.
Tips
• EM automatically logs you out after a certain amount of time. Your system administrator
establishes this time limit.
• Changes that you make to your EM profile (from the User Options web pages) take effect the next
time that you log in to EM on a phone.
• Local settings controlled by the phone are not maintained in your EM profile.
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Managing Business Calls Using a Single Phone Number
With Mobile Connect and Mobile Voice Access installed, you can use your cellular phone to handle
calls associated with your desktop phone number. A smartphone is a mobile phone with personal
computer capabilities such as web browsing, email, address book, and calendar.
If you want to...
Then...
Configure Mobile Connect
Use the User Options web pages to set up remote destinations and
create access lists to allow or block calls from specific phone numbers
from being passed to the remote destinations. See Setting Up Phones
and Access Lists for Mobile Connect, page 57.
Answer a call using your
cellular phone
See Answering a Call, page 14.
Switch an in-progress call
between your desk phone
and cellular phone
See Switching an In-Progress Call to Another Phone, page 17.
Put a call that has been
picked up on a smartphone
on hold
1. Press the Enterprise Hold (name may vary) softkey on the
smartphone.
The other party is placed on hold.
2. On your smartphone, press the Resume Softkey (name may vary).
See Switching an In-Progress Call to Another Phone, page 17.
Transfer a call that has been
picked up on a smartphone
to another number
1. Press the Enterprise Transfer (name may vary) softkey on the
smartphone.
2. Dial your enterprise access code for transferring calls to initiate a
new call. The other party is placed on hold.
3. Press the Enterprise Transfer softkey to complete the call transfer.
Initiate a conference call on
a call that has been picked
up on a smartphone
1. Press the Enterprise Conference (name may vary) softkey on the
smartphone.
2. Dial your enterprise access code for conferencing to initiate a new
call. The other party is placed on hold.
3. Press the Enterprise Conference softkey to complete the
conference set-up and include both callers in the conference.
Connect to Mobile Voice
Access
34
1. From any phone, dial your assigned Mobile Voice Access number.
2. Enter the number you are calling from, if prompted, and your PIN.
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Advanced Call Handling
If you want to...
Then...
Turn on Mobile Connect
from your cellular phone
1. Dial your assigned Mobile Voice access number.
2. Enter your cellular phone number (if requested) and PIN.
3. Press 2 to enable Mobile Connect.
4. Choose whether to turn Mobile Connect on for all configured
phones or just one:
– All phones—Enter 2.
– One phone—Enter 1 and enter the number you want to add as
a remote destination, followed by #.
Make a call from your
cellular phone
See Placing a Call—Additional Options, page 13.
Turn off Mobile Connect
from your cellular phone
1. Dial your assigned Mobile Voice access number.
2. Enter your cellular phone number (if requested) and PIN.
3. Press 3 to disable Mobile Connect.
4. Choose whether to turn Mobile Connect off for all configured
phones or just one:
– All phones—Enter 2.
– One phone—Enter 1 and enter the number you want to
remove as a remote destination, followed by #.
Tips
• When calling Mobile Voice Access, you need to enter the number you are call from in addition to
the PIN if any of the following are true:
– The number you are calling from is not one of your remote destinations.
– The number is blocked by you or your carrier (shown as “Unknown Number”).
– The number is not accurately matched in the Cisco Unified Communications Manager
database; for example, if your number is 510-666-9999, but it is listed as 666-9999 in the
database, or your number is 408-999-6666, but it is entered as 1-408-999-6666 in the
database.
• If you incorrectly enter any requested information (such as cellular phone number or PIN) three
times in a row, the Mobile Voice Access call disconnects, and you are locked out for a period of
time. Contact your system administrator if you need assistance.
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Using a Handset, Headset, and Speaker
The Cisco Unified IP Phone 7906G and 7911G provide a speaker for hands-free listening. You can use
the speaker only to listen to a call. To talk on a call, you must use the handset.
You can use the speaker in one of two ways, depending on how your system administrator enables the
phone. Your phone may be enabled for one of the following features, but not both at the same time:
• Group Listen
• Monitor (default)
Using the Group Listen Feature
The following table shows how you can use the Group Listen feature.
If you want to...
Then...
Use the handset
Lift it to go off-hook; replace it to go on-hook.
Talk using the handset and listen
on the speaker at the same time
(Group Listen)
Note
Press GListen.
Group Listen must be enabled by your system administrator
for the GListen softkey to display.
Turn off Group Listen and use the Press GLOff.
handset
Hang up after using Group Listen Press EndCall or hang up.
Adjust the volume level for a call
Note
When using Group Listen, adjusting the volume only
changes the volume for the speaker and not the handset.
Press the up or down Volume button during a call or after
invoking a dial tone.
Press Save to preserve the volume level for future calls.
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Using a Handset, Headset, and Speaker
Using the Monitor Feature
The following table shows how you can use the Monitor feature.
If you want to...
Then...
Use the handset
Lift it to go off-hook; replace it to go on-hook.
Listen to the call on the speaker
Press Monitor and then hang up the handset. You will be able to
hear the call but you will not be able to talk on the call.
Note
The Monitor and MonOff softkeys are not available if
Group Listen is enabled.
Turn off the speaker and use the
handset
Lift the handset, or press MonOff.
Turn off the speaker and hang up
Press EndCall.
Adjust the speaker volume level
for a call
Press the up or down Volume button during a call or after
invoking a dial tone.
Note
The Monitor and MonOff softkeys are not available if
Group Listen is enabled.
Press Save to preserve the volume level for future calls.
Tips
• If your system administrator has disabled the speaker on your phone, the GListen, GLOff,
Monitor, and MonOff softkeys will not be available to you. You must lift the handset to place and
monitor calls.
• Pressing the Volume button changes the volume for the handset or speaker, depending on which
device is in use. In Group Listen and Monitor modes, the volume adjustment is for the speaker
and not the handset.
Note
If you need to change the wideband setting for your handset (for example, if you change your
handset) press
and choose Settings > User Preferences > Audio Preferences > Wideband
Handset. If the Wideband Handset setting shows as dimmed, then this setting is not user
controllable.
Check with your system administrator to be sure your phone system is configured to use
wideband. If the system is not configured for wideband, you may not detect any additional
audio sensitivity even when using a wideband handset. To learn more, refer to the handset
documentation or ask your system administrator for assistance.
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Using and Obtaining a Headset
To use a headset, disconnect the handset and connect a headset to the Handset port.
If you connect a headset to the handset port, be sure that the Wideband Handset setting is disabled.
Choose User Preferences > Audio Preferences > Wideband Handset.
Note
If the Wideband Handset setting shows as dimmed, then this setting is not user controllable
and you must contact your system administrator to change this setting.
For information about purchasing headsets, see Headset Information, page 6. Depending on headset
manufacturer’s recommendations, an external amplifier may be required. Refer to headset
manufacturer’s product documentation for more information.
Using AutoAnswer
When AutoAnswer is enabled, your phone answers incoming calls automatically after a few rings.
Your system administrator can configure AutoAnswer to use the speaker to answer calls. However, you
can only monitor the call using the speaker. To talk to the caller, you must pick up the handset.
Tip
38
AutoAnswer is disabled when Do Not Disturb is active.
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Changing Phone Settings
Changing Phone Settings
You can personalize your Cisco Unified IP Phone by adjusting the ring tone, background image, and
other settings.
Customizing Rings and Message Indicators
You can customize how your phone indicates an incoming call and a new voice message. You can also
adjust the ringer volume for your phone.
If you want to...
Then...
Change the ring tone
1. Press
and select Settings > User Preferences > Rings.
2. Select a ring tone and press Play to hear a sample.
3. Press Save to set the ring tone, or press Cancel.
Change the ring pattern
(flash-only, ring once,
beep-only, etc.)
Log in to your User Options web pages. (See the Accessing Your User
Options Web Pages, page 48.)
1. Log in to your User Options web pages. (See Accessing Your User
Options Web Pages, page 48.)
2. Access your call ring pattern settings. (See Controlling Line
Settings on the Web, page 54.)
Note
Before you can access this setting, your system administrator might
need to enable it for you.
Adjust the volume level for
the phone ringer
Press the Volume button while the handset is in the cradle. The new
ringer volume is saved automatically.
Change the way that the
voice message light on your
handset works
1. Log in to your User Options web pages. (See the Accessing Your
User Options Web Pages, page 48.)
2. Choose Change the Message Waiting Lamp policy...
3. Access your message indicator settings. (See Controlling Line
Settings on the Web, page 54.)
Note
Typically, the default system policy is to indicate a new voice
message by displaying a steady light on the handset light strip.
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Customizing the Phone Screen
You can adjust the characteristics of the phone screen.
If you want to...
Then...
Change the background
image
1. Press
Images.
and choose Settings > User Preferences > Background
2. Scroll through available images and press Select to choose an image.
3. Press Preview to see a larger view of the background image.
4. Press Exit to return to the selection menu.
5. Press Save to accept the new image, or press Cancel.
Change the language on
the phone screen
1. Log in to your User Options web pages. (See Accessing Your User
Options Web Pages, page 48.)
2. Access your user settings. (See Controlling User Settings on the Web,
page 53.)
Change the line text label
1. Log in to your User Options web pages. (See Accessing Your User
Options Web Pages, page 48.)
2. Access your line text label settings. (See Controlling Line Settings on
the Web, page 54.)
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Using Call Logs and Directories
Using Call Logs and Directories
This section describes how you can use call logs and directories. To access both features, press
select Directories.
and
Using Call Logs
Your phone maintains logs of your missed, placed, and received calls.
If you want to...
Then...
View your call logs
Press
, and choose Directories > Missed Calls, Placed Calls, or Received
Calls. Each stores up to 100 records. To view a truncated listing, highlight it
and press EditDial.
Display details for a
single call record
1. Press
Calls.
, choose Directories > Missed Calls, Placed Calls, or Received
2. Highlight a call record.
3. Press Details. Doing so displays information such as called number,
calling number, time of day, and call duration (for placed and received
calls only).
Erase all call records
in all logs
Press
, choose Directories, then press Clear.
Erase all call records
in a single log
1. Press
Calls.
, choose Directories > Missed Calls, Placed Calls, or Received
2. Highlight a call record.
3. Press Clear. (You may need to press the more softkey to display Clear.)
Erase a single call
record
1. Press
Calls.
, choose Directories > Missed Calls, Placed Calls, or Received
2. Highlight a call record.
3. Press Delete.
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If you want to...
Then...
Dial from a call log
(while not on another
call)
1. Press
and choose Directories > Missed Calls, Placed Calls, or
Received Calls.
2. Highlight a call record from the log.
Note
If the Details softkey appears, the call is the primary entry of a multiparty
call. See the Tip section below.
3. If you need to edit the displayed number, press EditDial followed by <<
or >>. To delete the number, press EditDial followed by Delete. (You may
need to press the more softkey to display Delete.)
4. Go off-hook to place the call.
Dial from a call log
(while connected to
another call)
1. Press
, and choose Directories > Missed Calls, Placed Calls, or
Received Calls.
2. Highlight a call record from the log.
Note
If the Details softkey displays, the call is the primary entry of a multiparty
call. See the Tip section below.
3. If you need to edit the displayed number, press EditDial followed by <<
or >>. To delete the number, press EditDial followed by Delete. (You may
need to press the more softkey to display Delete.)
4. Press Dial.
5. Choose one of the following to handle the original call:
– Hold—Puts the first call on hold.
– Transfer—Transfers the first party to the second and drops you from
the call. (Press Transfer again after dialing to complete the action.)
– Confrn—Creates a conference call with all parties, including you.
(Press Confrn again after dialing to complete the action.)
– EndCall—Disconnects the first call and dials the second.
Place a call from a
URL entry in a call
log (SIP phones only)
1. Press
, and choose Directories > Missed Calls, Placed Calls, or
Received Calls.
2. Highlight the URL entry that you want to dial.
3. If you need to edit the entry, press EditDial.
The
icon appears to indicate that you can begin editing characters in
the URL entry.
4. Press Dial.
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Using Call Logs and Directories
Tip
(SCCP phones only)
To view the complete call record of a multiparty call, press Details. The Details record shows two
entries for each missed or received multiparty call. The entries are listed in reverse chronological order:
• The first logged entry is the name/number of the last completed call of a multiparty call received
on your phone.
• The second logged entry is the name/number of the first completed call of a multiparty call
received on your phone.
Directory Dialing
Depending on configuration, your phone can provide corporate and personal directory features:
• Corporate Directory—Corporate contacts that you can access on your phone, Your system
administrator sets up and maintains your Corporate Directory.
• Personal Directory—If available, personal contacts and associated speed-dial codes that you can
configure and access from your phone and User Options web pages. Personal Directory comprises
the Personal Address Book (PAB) and Fast Dials.
– PAB is a directory of your personal contacts.
– Fast Dials allows you to assign codes to PAB entries for quick dialing.
– For more information, see Using the User Options Web Pages, page 48.
Using Corporate Directory on Your Phone
You can use a corporate directory to place calls to coworkers.
If you want to...
Then...
Dial from a corporate
directory (while not
on another call)
1. Press
vary).
, and choose Directories > Corporate Directory (exact name can
2. User your keypad to enter a full or partial name and press Search.
3. To dial, select the listing, and go off-hook.
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If you want to...
Then...
Dial from a corporate
directory (while
connected to another
call)
1. Press
vary).
, and choose Directories > Corporate Directory (exact name can
2. User your keypad to enter a full or partial name, and press Search.
3. Scroll to a listing and press Dial.
4. Choose one of the following to handle the original call:
– Hold—Puts the first call on hold.
– Transfer—Transfers the first party to the second and drops you from
the call. (Press Transfer again after dialing to complete the action.)
– Confrn—Creates a conference call with all parties, including you.
(Press Confrn again after dialing to complete the action.)
– EndCall—Disconnects the first call and dials the second.
Tip
Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation button
on your phone to move between input fields.
Using Personal Directory on Your Phone
The Personal Directory feature set contains your Personal Address Book (PAB) and Fast Dial codes.
This section describes how to set up and use Personal Directory on your phone. Alternately, see Using
Personal Directory on the Web, page 49.
If you want to...
Then...
Access Personal
Directory (for PAB
and Fast Dial codes)
1. Press
vary).
Search for a PAB
entry
1. Access Personal Directory, then choose Personal Address Book.
, and choose Directories > Personal Directory (exact name can
2. Enter your Cisco Unified Communications Manager user ID and PIN,
then press Submit.
2. Enter search criteria and press Submit.
3. You can choose Previous or Next to move through listings.
4. Highlight the PAB listing that you want and press Select.
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Using Call Logs and Directories
If you want to...
Then...
Dial from PAB entry
1. Search for a listing.
2. Highlight the listing and press Select.
3. Press Dial. (You may need to press the more softkey to see Dial.)
4. Enter the participant’s phone number.
5. Highlight the number that you want to dial and press OK.
6. Press OK again to dial the number.
Delete a PAB entry
1. Search for a listing.
2. Highlight the listing and press Delete.
3. Choose OK to confirm the deletion.
Edit a PAB entry
1. Search for a listing.
2. Highlight the listing and press Edit to modify a name or email address.
3. If necessary, choose Phones to modify a phone number.
4. Press Update.
Add a new PAB entry
1. Access Personal Directory, then choose Personal Address Book.
2. Access the Search page by choosing Submit. (You do not need to input
search information first.)
3. Press New.
4. Use your phone keypad to enter a name and email information.
5. Choose Phones and use the keypad to enter phone numbers. Be sure to
include any necessary access codes such as a 9 or 1.
6. Choose Submit to add the entry to the database.
Assign a Fast Dial
code to a PAB entry
1. Search for a PAB entry.
2. Highlight the listing and press Select.
3. Press Fast Dial.
4. Highlight the number that you want to dial and press Select.
5. Highlight the Fast Dial code that you want to assign to the number and
press Select.
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If you want to...
Then...
Add a raw Fast Dial
code (not using a PAB
entry)
1. Press
Dials.
, and choose Directories > Personal Directory > Personal Fast
2. Press Fast Dial.
3. Highlight a Fast Dial code that is unassigned and press Select.
4. Press Assign.
5. Enter a phone number.
6. Press Update.
Search for Fast Dial
codes
1. Press
Dials.
, and choose Directories > Personal Directory > Personal Fast
2. You can choose Previous or Next to move through listings.
3. Highlight the listing that you want and press Select.
Place a call using a
Fast Dial code
1. Search for a Fast Dial code.
2. Highlight the listing you want and press Select.
3. Press Dial.
4. Choose OK to complete the action.
Delete a Fast Dial
code
1. Search for a Fast Dial code.
2. Highlight the listing you want and press Select.
3. Press Remove.
Log out of Personal
Directory
1. Press
vary).
, and choose Directories > Personal Directory (exact name can
2. Choose Logout.
Tips
• Your system administrator can provide you the user ID and PIN that you need to log in to Personal
Directory.
• Personal Directory automatically logs you out after a certain amount of time. This time limit can
vary. Ask your system administrator for more information.
• Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation
button on your phone to move between input fields.
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Accessing Voice Messages
Accessing Voice Messages
To access voice messages, press
Note
, and select Messages.
Your company determines the voice message service that your phone system uses. For the most
accurate and detailed information, refer to the documentation that came with your voice
message service.
If you want to...
Then...
Set up and
personalize your
voice message
service
Do one of the following:
See if you have a
new voice message
Look for:
• Press Msgs and follow the voice instructions.
• Press
, select Messages, and follow the voice instructions.
• A steady red light on your handset. (This indicator can vary. See
Customizing Rings and Message Indicators, page 39.)
• A flashing message waiting icon
on your phone screen.
Listen for:
• A stutter tone from your handset, headset, or speakerphone when you place
a call.
Listen to your voice Do one of the following:
messages or access
• Press Msgs and follow the voice instructions.
the voice messages
• Press
, select Messages, and follow the voice instructions.
menu
Send a call to a
voice message
system
Press Divert. For more information, see Sending a Call to a Voice Message
System, page 19.
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Using the User Options Web Pages
Your Cisco Unified IP Phone is a network device that can share information with other network
devices in your company, including your personal computer. You can use your computer to log in to
your Cisco Unified CM User Options web pages, where you can control features, settings, and services
for your Cisco Unified IP Phone. For example, you can set up speed-dial numbers from your User
Options web pages.
Accessing Your User Options Web Pages
This section describes how to log in and select a phone device.
If you want to...
Then do this...
Log in to your User
Options web pages
1. Obtain a User Options URL, user ID, and default password from your
system administrator.
2. Open a web browser on your computer, enter the URL, and log on.
3. If prompted to accept security settings, click Yes or Install Certificate.
The Cisco Unified Communications Manager User Options main web page
displays. From this page you can select User Options to access User
Settings, Directory features, a Personal Address Book, and Fast Dials.
Or, to access phone-specific options, select a device (see below).
Select a device after
logging in
1. After you have logged in to your User Options pages, choose User Options
> Device.
The Device Configuration page displays.
2. If you have multiple devices assigned to you, choose the appropriate device
(phone model, Extension Mobility profile, or Remote Destination profile)
from the Name drop-down menu.
Note
Select a
configuration
option after
logging in
48
Toolbar buttons located at the top of the Device Configuration page are
specific to the selected device type.
1. After you have logged in to your User Options web pages, choose User
Options to access User Settings, Directory, Personal Address Book, Fast
Dials, and Mobility Settings.
2. To return to the Device Configuration page from another page, choose User
Options > Device.
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Using the User Options Web Pages
Configuring Features and Services on the Web
The topics in this section describe how to configure features and services from your User Options web
pages after logging in. See Accessing Your User Options Web Pages, page 48.
Using Personal Directory on the Web
The Personal Directory feature set that you can access on your computer consists of:
• A Personal Address Book (PAB)
• Fast Dials
• Cisco Unified Communications Manager Address Book Synchronizer
Note
You can also access PAB and Fast Dials from your phone. See Using Personal Directory on
Your Phone, page 44.
Using Your Personal Address Book on the Web
This section describes how to use your PAB from the User Options web pages.
If you want to...
Then do this after you log in...
Add a new PAB entry
1. Choose User Options > Personal Address Book.
2. Choose Add New.
3. Enter information for the entry.
4. Click Save.
Search for a PAB entry
1. Choose User Options > Personal Address Book.
2. Specify search information and click Find.
Edit a PAB entry
1. Search for a PAB entry.
2. Click a name or nickname.
3. Edit the entry as needed and click Save.
Delete a PAB entry
1. Search for a PAB entry.
2. Select one or more entries.
3. Click Delete Selected.
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Configuring Fast Dials on the Web
This section describes how to assign Fast Dials from your User Options web pages.
If you want to...
Then do this after you log in...
Assign a Fast Dial code
to a PAB entry
1. Create a PAB entry. See Using Your Personal Address Book on the
Web, page 49.
2. Choose User Options > Fast Dials.
3. Click Add New.
4. Use the Search Options area to find the appropriate PAB entry.
5. Click a phone number in the Search Results area.
6. Change the Fast Dial code, if desired.
7. Click Save.
Assign a Fast Dial code
to a phone number
(without using a PAB
entry)
1. Choose User Options > Fast Dials.
2. Click Add New.
3. Change the Fast Dial code, if desired.
4. Enter a phone number.
5. Click Save.
Search for a Fast Dial
entry
1. Choose User Options > Fast Dials.
Edit a Fast Dial phone
number
1. Choose User Options > Fast Dials.
2. Specify search information and click Find.
2. Search for the Fast Dial entry that you want to edit.
3. Click on a component of the entry.
4. Change the phone number.
5. Click Save.
Delete a Fast Dial entry
1. Search for a Fast Dial.
2. Select one or more entries.
3. Click Delete Selected.
Tips
• You can create up to 500 Fast Dial and PAB entries.
• You can create a new Fast Dial entry without using a PAB entry. Such Fast Dial entries are labeled
“raw” in the User Options pages and do not display a configurable text label.
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Using the User Options Web Pages
Using the Address Book Synchronization Tool
You can use the Address Book Synchronization Tool (TABSynch) to synchronize your existing
Microsoft Windows Windows Address Book (if applicable) with your PAB. Entries from your
Microsoft Windows Address Book will then be accessible on your Cisco Unified IP Phone and
User Options web pages. Your system administrator can give you access to TABSynch and provide
detailed instructions.
Setting Up Speed Dials on the Web
Depending on configuration, your phone can support several speed-dial features:
• Speed-dial numbers
• Abbreviated Dialing
• Fast Dials
Note
For help using speed dial features, see Speed Dialing, page 25.
If you want to...
Then do this after you log in...
Set up speed-dial
numbers
1. Choose User Options > Device.
2. Choose a phone from the Name drop-down menu.
3. Click Speed Dials.
4. Enter a number and label for a speed-dial number on your phone.
5. Click Save.
Note
Set up Abbreviated
dialing
Your phone uses the ASCII Label field.
1. Choose User Options > Device.
2. Choose a phone from the Name drop-down menu.
3. Click Speed Dials.
4. Enter a number and label for an Abbreviated Dialing code.
5. Click Save.
Set up Fast Dials
See Configuring Fast Dials on the Web, page 50.
You can also set up Fast Dials on your phone. See Using Personal Directory on
Your Phone, page 44.
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Setting Up Phone Services on the Web
Phone services can include special phone features, network data, and web-based information (such as
stock quotes and movie listings). You must first subscribe to a phone service before accessing it on your
phone.
If you want to...
Then do this after you log in and select a device...
Subscribe to a service
1. Choose User Options > Device.
2. Choose a phone from the Name drop-down menu.
3. Click Phone Services.
4. Click Add New.
5. Choose a service from the drop-down list and click Next.
6. Change the service label and/or enter additional service
information, if available (optional).
7. Click Save.
Search for services
1. Select a device.
2. Click Phone Services.
3. Click Find.
Change or end services
1. Search for services.
2. Select one or more entries.
3. Click Delete Selected.
Change a service name
1. Search for services.
2. Click on the service name.
3. Change the information and click Save.
Access a service on your
phone
52
Choose
> Services.
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Using the User Options Web Pages
Controlling User Settings on the Web
User settings include your password, PIN, and language (locale) settings.
If you want to...
Then do this after you log in...
Change your password
1. Choose User Options > User Settings.
2. In the Browser Password area, enter information.
3. Click Save.
Change your PIN
1. Choose User Options > User Settings.
2. In the Phone PIN area, enter information.
3. Click Save.
Change the language (locale) for
your User Options pages
1. Choose User Options > User Settings.
2. In the User Locale area, choose an item from the Locale
drop-down list.
3. Click Save.
Change the language (locale) for
your phone screen
1. Choose User Options > User Settings.
2. Choose an item from the User Locale drop-down list.
3. Click Save.
Tip
Your PIN and password allow you to access different features and services. For example, use your PIN
to log in to Cisco Extension Mobility or Personal Directory on your phone. Use your password to log
in to your User Options web pages and Cisco WebDialer on your personal computer. For more
information, ask your system administrator.
Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0
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Controlling Line Settings on the Web
Line settings affect a specific phone line (directory number) on your phone. Line settings can include
call-forwarding, voice message indicators, ring patterns, and line labels.
You can set up other line settings directly on your phone:
• Set up call forwarding for your primary phone line—see Forwarding All Calls to Another Number,
page 20.
• Change rings, display, and other phone-model specific settings—see Changing Phone Settings,
page 39.
If you want to...
Then do this after you log in...
Set up call forwarding
per line
1. Choose User Options > Device.
2. Choose a phone from the Name drop-down menu.
3. Click Line Settings.
4. In the Incoming Call Forwarding area, choose call forwarding settings
for various conditions.
5. Click Save.
Change the voice
message indicator
setting per line
1. Choose User Options > Device.
2. Choose a phone from the Name drop-down menu.
3. Click Line Settings.
4. In the Message Waiting Lamp area, choose from various settings.
Note
Typically, the default message waiting setting prompts your phone to
display a steady red light from the handset light strip to indicate a new
voice message.
5. Click Save.
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Using the User Options Web Pages
If you want to...
Then do this after you log in...
Change the audible
voice message indicator
setting per line
1. Choose User Options > Device.
2. Choose a phone from the Name drop-down menu.
3. Click Line Settings.
4. In the Audible Message Waiting Indicator area, choose from various
settings.
Note
Typically, the default message waiting setting prompts your phone to
display a steady red light from the handset light strip to indicate a new
voice message.
5. Click Save.
Change or create a line
text label that appears
on your phone screen
1. Choose User Options > Device.
2. Choose a phone from the Name drop-down menu.
3. Click Line Settings.
4. In the Line Text Label area, enter a text label.
5. Click Save.
Note
Your phone uses the ASCII Label field if the phone does not support
double-byte character sets.
Using Cisco WebDialer
Cisco WebDialer allows you to make calls on your Cisco Unified IP Phone to directory contacts by
clicking on items in a web browser. Your system administrator must configure this feature for you.
Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0
55
If you want to...
Then...
Use WebDialer with
your User Options
directory
1. Log in to your User Options web pages. See Accessing Your User Options
Web Pages, page 48.
2. Choose User Options > Directory and search for a coworker.
3. Click the number that you want to dial.
4. If this is your first time using WebDialer, set up preferences and click
Submit. (See the last row in this table for details.)
5. If the Make Call page appears, click Dial. (See the last row in this table
to learn how to suppress this page in the future, if desired.)
The call is now placed on your phone.
6. To end a call, click Hangup or hang up from your phone.
Use WebDialer with
another online
corporate directory
(not your User
Options directory)
1. Log in to a WebDialer-enabled corporate directory and search for
coworkers.
2. Click the number that you want to dial.
3. When prompted, enter your user ID and password.
4. If this is your first time using WebDialer, set up preferences and click
Submit. (See the last row in this table for details.)
5. If the Make Call page appears, click Dial. (See the last row in this table
to learn how to suppress this page in the future, if desired.)
The call is now placed on your phone.
6. To end a call, click Hangup or hang up from your phone.
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Using the User Options Web Pages
If you want to...
Then...
Log out of WebDialer Click the logout icon in the Make Call or Hang Up page.
Set up, view, or
change WebDialer
preferences
Access the Preferences page.
The Preferences page appears the first time that you use WebDialer (after you
click the number that you want to dial.)
To return to Preferences in the future, click the preferences icon from the
Make Call or Hang Up page.
The Preferences page contains the following options:
• Preferred language—Determines the language used for WebDialer
settings and prompts.
• Use permanent device—Identifies the Cisco Unified IP Phone and
directory number (line) that you will use to place WebDialer calls. If you
have one phone with a single line, the appropriate phone and line are
automatically selected. Otherwise, choose a phone and/or line. Phones
are specified by host name. (To display the host name on your phone,
press
and choose Settings > Network Configuration > Host Name.)
• Use Extension Mobility—If selected, prompts WebDialer to use the
Cisco Unified IP Phone that is associated with your Extension Mobility
profile (if available).
• Do not display call confirmation—If selected, prompts WebDialer to
suppress the Make Call page. This page appears by default after you click
a phone number in a WebDialer-enabled online directory.
Setting Up Phones and Access Lists for Mobile Connect
When using Cisco Mobile Connect, you must add your cellular and other phones that you want to use
to make and receive calls using the same directory numbers as your desk phone. These phones are
called remote destinations. You can also define access lists to restrict or allow calls from certain
numbers to be sent to your cellular phone.
Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0
57
If you want to...
Then do this after you log in...
Create an access
list
1. Choose User Options > Mobility Settings > Access Lists.
2. Click Add New.
3. Enter the following information:
– Name—Identifies the access list.
– Description—Describes the access list.
4. Choose one of these options:
– Blocked Access List—Creates list for numbers to be blocked
– Allowed Access List—Creates list for numbers that will be permitted
5. Click Save.
Add members to an
access list.
1. Create an access list.
2. Click Add Member to add phone numbers or filters to the list.
3. Select an option from the Filter Mask drop-down list box. You can filter a
directory number, calls with restricted caller ID (Not Available), or calls
with anonymous caller ID (Private).
4. If you select a directory number from the Filter Mask drop-down list box,
enter a phone number or filter in the DN Mask field. You can use the
following wild cards to define a filter:
– X (upper or lower case)—Matches a single digit. For example,
408555123X matches any number between 4085551230 and
4085551239.
– !—Matches any number of digits. For example, 408! matches any
number starts with 408.
– #—Used as a single digit for exact match.
5. To add this member to the access list, click Save.
6. To save the access list, click Save.
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Using the User Options Web Pages
If you want to...
Then do this after you log in...
Add a new remote
destination
1. Choose User Options > Mobility Settings > Remote Destinations.
2. Select the device from the Name drop-down list box.
3. Click Remote Destinations.
4. Click Add New.
5. Enter the following information:
– Name—Enter a name for the cellular (or other) phone.
– Destination Number—Enter your cellular phone number.
– Answer Too Soon Timer—Enter the amount of time before you can
pick up a call on the remote destination (in milliseconds).
– Answer Too Late Timer—Enter the amount of time after which it is too
late to pick up a call on the remote destination (in milliseconds).
– Delay Before Ringing Timer—Enter the amount of time before the call
rings on the remote destination (in milliseconds).
– Remote Destination Profile—Select a remote destination profile, which
contains the settings that apply to all of your remote destinations.
– Allowed Access List—Select a phone number or rule that allows your
cellular phone to ring when a call comes in to your desktop phone. You
can select an allowed access list or blocked access list, but not both.
– Blocked Access List—Select a phone number or rule for which your
cellular phone does not ring when a call comes in to your desktop
phone. You can select an allowed access list or blocked access list, but
not both.
– Mobile Phone—Select to allow your cellular phone to accept a call sent
from your desktop phone.
– Enable Mobile Connect—Select to allow your cellular phone to ring
simultaneously with your desktop phone.
– Smart Client Installed—Select to indicate that the remote destination
you are setting up is a smartphone.
6. Click Save.
Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0
59
Understanding Additional Configuration Options
Your system administrator can configure your phone to use specific button and softkey templates
along with special services and features, if appropriate. This table provides an overview of some
configuration options that you might want to discuss with your phone system administrator based on
your calling needs or work environment.
Note
You can locate Phone Guides and other documents listed in this table on the web:
http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.
htm
If you...
Then...
For more information...
Need to handle more
Ask your system administrator to
calls on your phone line configure your line to support more
calls.
Talk to your system administrator
or phone support team.
Work with (or work as) Consider using a shared line.
an administrative
assistant
See Using a Shared Line, page 28.
Want to use one
extension for several
phones
Request a shared line. This allows you
to use one extension for your desk
phone and lab phone, for example.
See Using a Shared Line, page 28.
Share phones or office
space with coworkers
Consider using:
Ask your system administrator
• Call Park to store and retrieve calls about these features and see:
without using the transfer feature.
• Advanced Call Handling,
page 25.
• Call Pickup to answer calls ringing
on another phone.
• Using a Shared Line, page 28.
• A shared line to view or join
co-workers’ calls.
• Using Cisco Extension
Mobility, page 33.
• Cisco Extension Mobility to apply
your phone number and user
profile to a shared Cisco Unified IP
Phone.
Want to temporarily
apply your phone
number and settings to
a shared Cisco Unified
IP Phone
60
Ask your system administrator about
the Cisco Extension Mobility service.
See Using Cisco Extension
Mobility, page 33.
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Troubleshooting Your Phone
Troubleshooting Your Phone
This section provides troubleshooting information for your Cisco Unified IP Phone.
General Troubleshooting
This section provides information to help you troubleshoot general problems with your phone. For
more information, see your system administrator.
Symptom
You cannot hear a dial
tone or complete a call
Explanation
One or more of the following factors might apply:
• You must log into the Extension Mobility service.
• You must enter a client matter code (CMC) or forced authorization
code (FAC) after dialing a number. (SCCP phones only.)
• Your phone has time-of-day restrictions that prevent you from using
some features during certain hours of the day.
The softkey that you
want to use does not
appear
One or more of the following factors might apply:
• You must press more to reveal additional softkeys.
• You must change the line state (for example, go off-hook or have a
connected call).
• Your phone is not configured to support the feature associated with
that softkey.
Join fails (SCCP phones Join requires multiple selected calls. Be sure that you have selected at least
only)
one call in addition to the active call, which is selected automatically.
Barge fails and results
in a fast busy tone
You cannot barge an encrypted call if the phone you are using is not
configured for encryption. When your barge attempt fails for this reason,
your phone plays a fast busy tone.
You are disconnected
from a call that you
joined using Barge
You will be disconnected from a call that you have joined using Barge if the
call is put on hold, transferred, or turned into a conference call.
Cisco CallBack fails
The other party might have call forwarding enabled.
Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0
61
Viewing Phone Administration Data
Your system administrator might ask you to access administration data on your phone for
troubleshooting purposes.
If you are asked to...
Then...
Access network
configuration data
Press
and choose Settings > Network Configuration and select the
network configuration item that you want to view.
Access status data
Press
and choose Settings > Status and select the status item that you
want to view.
Access phone model
information
Press
and choose Settings > Model Information.
Access phone call and
voice quality information
Press
and choose Settings > Status > Call Statistics.
Using the Quality Reporting Tool
Your system administrator may temporarily configure your phone with the Quality Reporting Tool
(QRT) to troubleshoot performance problems. You can press QRT to submit information to your
system administrator. Depending on configuration, use the QRT to:
• Immediately report an audio problem on a current call
• Select a general problem from a list of categories and choose reason codes
62
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Cisco One-Year Limited Hardware Warranty Terms
Cisco One-Year Limited Hardware Warranty Terms
There are special terms applicable to your hardware warranty and various services that you can use
during the warranty period. Your formal Warranty Statement, including the warranties and license
agreements applicable to Cisco software, is available on Cisco.com. Follow these steps to access and
download the Cisco Information Packet and your warranty and license agreements from Cisco.com.
1. Launch your browser, and go to this URL:
http://www.cisco.com/univercd/cc/td/doc/es_inpck/cetrans.htm
The Warranties and License Agreements page appears.
2. To read the Cisco Information Packet, follow these steps:
a. Click the Information Packet Number field, and make sure that the part number
78-5235-03A0 is highlighted.
b. Select the language in which you would like to read the document.
c. Click Go.
d. The Cisco Limited Warranty and Software License page from the Information Packet appears.
e. Read the document online, or click the PDF icon to download and print the document in
Adobe Portable Document Format (PDF).
Note
You must have Adobe Acrobat Reader to view and print PDF files. You can download
the reader from the Adobe website: http://www.adobe.com
3. To read translated and localized warranty information about your product, follow these steps:
a. Enter this part number in the Warranty Document Number field:
78-10747-01C0
b. Select the language in which you would like to view the document.
c. Click Go.
The Cisco warranty page appears.
d. Read the document online, or click the PDF icon to download and print the document in
Adobe Portable Document Format (PDF).
You can also contact the Cisco service and support website for assistance:
http://www.cisco.com/public/Support_root.shtml.
Duration of Hardware Warranty
One (1) Year
Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0
63
Replacement, Repair, or Refund Policy for Hardware
Cisco or its service center will use commercially reasonable efforts to ship a replacement part within
ten (10) working days after receipt of a Return Materials Authorization (RMA) request. Actual
delivery times can vary, depending on the customer location.
Cisco reserves the right to refund the purchase price as its exclusive warranty remedy.
To Receive a Return Materials Authorization (RMA) Number
Contact the company from whom you purchased the product. If you purchased the product directly
from Cisco, contact your Cisco Sales and Service Representative.
Complete the information below, and keep it for reference.
Company product purchased from
Company telephone number
Product model number
Product serial number
Maintenance contract number
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Index
A
call park 15, 27
call pickup 15, 26
Abbreviated Dialing 13, 25
call waiting 14
Address Book Synchronization Tool 51
CallBack 13
answering calls 14
caller ID 9
Applications Menu button 9
call-handling
Applications menus, using 10
advanced 25
ASCII label field support 51
basic 12
authenticated calls 30
calls
Auto Dial 12
answering 14
AutoAnswer 14
compared to lines 10
conference features for 21
ending 15
B
forwarding 20
barge
handling multiple 14
and privacy 30
holding and resuming 16
and shared lines 28
icons for 10
using 29
maximum per line 10
buttons, identifying 8
monitoring 36
multiple parties on 21
C
multiple, switching between 17
parking 27
call forwarding 20
configuring on phone 20
call logs
placing 12, 13
prevent barging of 30
prioritizing 32
dialing from 12
redirecting while ringing 14, 26
erasing 41
reporting problems with 62
viewing and dialing from 41
Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0
65
secure 30
dialing from 13
storing and retrieving 27
dialing from web page 13
transferring 18
using on phone 43
using Join with 22
viewing 9, 17
cBarge
using 29
D
Details softkey, viewing multiparty calls with
42
See also barge
Cisco Extension Mobility feature, using 14
device configuration page 48
Cisco Unified IP Phone
dialing options
additional 13
connecting 4
basic 12
documentation for 2
feature configuration for 11
dialing, options for 12, 13
illustration 8
directory
protocol 11
corporate 43
registering 6
dialing from 13
SCCP 11
personal 44
securing handset rest 6
using from web page 55
SIP 11
using on phone 41
troubleshooting 61
DND 20
web-based services for 52
Do Not Disturb (DND) 20
Cisco WebDialer 55
documentation, accessing 2
Client Matter Code
See CMC
E
CMC 61
conference
encrypted calls 30
joining 23
ending a call, options 15
levels of security 30
Extension Mobility
EM 33
secure 23, 30
conference calls
external devices, using 2
Meet-Me 22, 24
standard 21, 22
F
corporate directory
FAC 61
66
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description 27
Fast Dials
log out of 28
configuring from web page 45
using on phone 44
features, availability of 11
Forced Authorization Code
See FAC
I
icons, for call states 10
forwarding calls, options for 20
installing, Cisco Unified IP Phone 4
G
J
group call pickup 26
Join, using 21
Group Listen 36
K
H
keypad description 9
handset
light strip 9
securing in cradle 6
using 36, 37
hands-free listening 36
L
language (locale) settings 53
lines
hanging up, options for 15
compared to calls 10
headset
description 10
connecting 6
description of 10
performance 7
number of calls supported on 10, 60
help, using 11
hold
shared 28
logging out of hunt groups 28
and switching calls 17
and transferring 18
using 16
hold button illustration 9
hold reversion 16
M
Malicious Call Identification
See MCID
hold reversion indicators 16
MCID 31
hunt groups
Meet-Me conferences 22, 24
Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0
67
using on phone 44
menus, using 10
messages
indicator for 39
phone lines, description of 10
phone services
configuring 49
listening to 47
missed calls, records of 41
See also User Options web pages
MLPP, using 32
PIN, changing 53
monitoring a call 36
placed calls, records of 41
multiparty calls
placing a call 12
identifying in call logs 42
placing calls, options for 12, 13
viewing details of 42
pre-dial 12
multiple calls, handling 14, 17
prioritizing calls 32
privacy
and shared lines 28
N
using 30
navigation button illustration 9
Q
O
off-hook dialing 12
QRT 62
Quality Reporting Tool 62
on-hook dialing 12
R
P
received calls, records of 41
PAB
redial 12
dialing from 13
remote-in-use icon for shared lines 28
using from web page 49
resuming held calls 16
using on phone 44
reverting calls 16
parking a call 15
ring tones, changing 39
password, changing 53
ringer
Personal Address Book
See PAB
Personal Directory
customizing 39
indicator for 9
volume for 39
using from web page 49
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S
T
safety warnings 2
TABSynch 51
SCCP (Skinny Call Control Protocol) 11
TAPS 6
secure calls 30
Tool for Auto-Registered Phones Support 6
secure conference
transferring, options for 18
starting 23
verifying 23
security, for calls 30
troubleshooting
general 61
QRT 62
services, subscribing to 52
settings, customizing 39
shared lines
and remote-in-use icon 28
U
User Options web pages
description of 28
accessing 48
with barge 29
configuring features and services with 49
with privacy 30
signaling protocol 11
subscribing to phone services with 52
using a headset 6
SIP (Session Initiation Protocol) 11
softkey buttons, description of 9
sound quality 7
speaker
answering calls with 14
using 15
speaker, using 36
speed dial
configuring 25
description of 25
V
voice message indicator
description of 47
voice messages, accessing 47
volume
for handset, headset, or speaker 36, 37
for phone ringer 39
volume button illustration 9
labels 51
using 13
subscriptions, for phone services 52
W
suspicious calls, tracing 31
warnings, safety 2
switching calls 17
web-based services
configuring 49
See also User Options web pages
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WebDialer 55
70
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Europe Headquarters
Cisco Systems International
BV
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1101 CH Amsterdam
The Netherlands
www-europe.cisco.com
Tel: 31 0 800 020 0791
Fax: 31 0 20 357 1100
Cisco has more than 200 offices worldwide. Addresses, phone numbers, and fax numbers are listed on the
Cisco Website at www.cisco.com/go/offices.
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
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Cisco Systems, Inc.
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#28-01 Capital Tower
Singapore 068912
www.cisco.com
Tel: +65 6317 7777
Fax: +65 6317 7799
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OL-12474-01
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