ALLIANCE | AWN311SP111TW01 | Speed Queen, User`s Guide For Your Topload Washer

for your
topload
washer
Inside . . .
Safety Information. . . 3
Operation. . . . . . . . . . . 6
Clothing Care. . . . . . . .15
Maintenance . . . . . . . 23
Troubleshooting . . . . 26
Para bajar una copia de estas instrucciones
en español, visite www.speedqueen.com.
Part No. 202147
www.speedqueen.com
January 2009
WA R N I N G
For your safety and to reduce the risk of fire or an explosion, do not store or use
gasoline or other flammable vapors and liquids in the vicinity of this or any other
appliance.
W022
Product Registration
New owners of Speed Queen equipment are
encouraged to register their appliance to insure
proper warranty coverage.
Register by returning the product registration
card enclosed in the accessories bag or online at
www.speedqueen.com.
All information will be kept confidential and will
not be distributed to other parties.
-2202147
Safety Information
Explanation of Safety
Messages
NOTE: The word “NOTE” is used to communicate
installation, operation, maintenance or
servicing information that is important but not
hazard related.
Throughout this manual and on machine decals,
you will find precautionary statements
(“DANGER,” “WARNING,” and “CAUTION”) followed
by specific instructions. These precautions are
intended for the personal safety of the operator,
user, servicer, and those maintaining the machine.
Important Safety Instructions
Save These Instructions
WA R N I N G
To reduce the risk of fire, electric
shock, serious injury or death to
persons when using your washer,
follow these basic precautions:
DANGER
Indicates an imminently hazardous
situation that, if not avoided, will
cause severe personal injury or death.
W023
1. Read all instructions before using the
washer.
WA R N I N G
2. Refer to the Grounding Information in the
Installation Instructions for the proper
grounding of the washer.
Indicates a hazardous situation that, if
not avoided, could cause severe
personal injury or death.
3. Do not wash articles that have been
previously cleaned in, washed in, soaked in, or
spotted with gasoline, dry-cleaning solvents,
or other flammable or explosive substances
as they give off vapors that could ignite or
explode.
CAUTION
Indicates a hazardous situation that, if
not avoided, may cause minor or
moderate personal injury or property
damage.
4. Do not add gasoline, dry-cleaning solvents,
or other flammable or explosive substances
to the wash water. These substances give off
vapors that could ignite or explode.
Additional precautionary statements
(“IMPORTANT” and “NOTE”) are followed by
specific instructions.
IMPORTANT: The word “IMPORTANT” is used to
inform the reader of specific procedures where
minor machine damage will occur if the
procedure is not followed.
© Copyright 2009, Alliance Laundry Systems LLC
All rights reserved. No part of the contents of this book may be reproduced or
transmitted in any form or by any means without the expressed written consent of the publisher.
-3202147
5. Under certain conditions, hydrogen gas may
be produced in a hot water system that has
not been used for two weeks or more.
HYDROGEN GAS IS EXPLOSIVE. If the hot
water system has not been used for such a
period, before using a washing machine or
combination washer-dryer, turn on all hot
water faucets and let the water flow from
each for several minutes. This will release any
accumulated hydrogen gas. THE GAS IS
FLAMMABLE. DO NOT SMOKE OR USE AN
OPEN FLAME DURING THIS TIME.
15. Install the washer according to the
Installation Instructions. All connections for
water, drain, electrical power and grounding
must comply with local codes and be made
by licensed personnel when required. Do not
do it yourself unless you know how!
16. To reduce the risk of fire, clothes which have
traces of any flammable substances such as
vegetable oil, cooking oil, machine oil,
flammable chemicals, thinner, etc. or
anything containing wax or chemicals such
as in mops and cleaning cloths, must not be
put into the washer. These flammable
substances may cause the fabric to catch
on fire by itself.
6. Close supervision of children is necessary
when the washer is used near children. This is
a safety rule for all appliances.
7. Before the washer is removed from service or
discarded, remove the lid to the washing
compartment.
17. Do not use fabric softeners or products to
eliminate static unless recommended by the
manufacturer of the fabric softener or
product.
8. Do not reach into the washer if the washtub
or agitator is moving.
18. Keep your washer in good condition. Bumping
or dropping the washer can damage safety
features. If this occurs, have your washer
checked by a qualified service person.
9. Do not install or store the washer where it
will be exposed to water and/or weather.
10. Do not tamper with the controls.
19. Replace worn power cords and/or loose plugs.
11. Do not repair or replace any part of the
washer, or attempt any servicing unless
specifically recommended in the usermaintenance instructions or in published
user-repair instructions that you
understand and have the skills to carry out.
20. Be sure water connections have a shut-off
valve and that fill hose connections are tight.
CLOSE the shut-off valves at the end of
each wash day. Replace fill hoses every five
years.
21. Lid MUST BE CLOSED any time the washer
is to agitate or spin. DO NOT by-pass the lid
switch by permitting the washer to agitate
or spin with the lid open. A brake will stop the
washtub within seconds if the lid is opened
during spinning. If the washtub does not
stop when the lid is opened, remove the
washer from use and call the service person.
12. To reduce the risk of an electric shock or fire,
DO NOT use an extension cord or an adapter
to connect the washer to the electrical
power source.
13. Use your washer only for its intended
purpose, washing clothes.
14. ALWAYS disconnect the washer from
electrical supply before attempting any
service. Disconnect the power cord by
grasping the plug, not the cord.
22. Check washer for water leaks after each use.
If water is found, turn off the water supply
and call for service immediately . Don’t use
washer until it is repaired by an authorized
service agent.
-4202147
23. If the washer’s volume or type of sound
changes from what is normally heard, call an
authorized service agent immediately to
prevent possible damage to other
components.
NOTE: The WARNING and Important Safety
Instructions appearing in this manual are not
meant to cover all possible conditions and
situations that may occur. Observe and be
aware of other labels and precautions that are
located on the machine. They are intended to
provide instructions for safe use of the
machine. Common sense, caution and care
must be exercised when installing, maintaining,
or operating the washer.
24. Never start a cycle and leave the property
without first checking to make sure the wash
cycle is complete.
25. Always read and follow manufacturer’s
instructions on packages of laundry and
cleaning aids. Heed all warnings or
precautions. To reduce the risk of poisoning
or chemical burns, keep them out of the
reach of children at all times (preferably in a
locked cabinet).
Always contact your dealer, distributor or service
agent about any problems or conditions you do
not understand.
26. Always follow the fabric care instructions
supplied by the garment manufacturer.
27. Never operate the washer with any guards
and/or panels removed.
28. DO NOT operate the washer with missing or
broken parts.
29. DO NOT by-pass any safety devices.
30. Failure to install, maintain, and/or operate
this machine according to the
manufacturer's instructions may result in
conditions which can produce bodily injury
and/or property damage.
31. Replace washer fill hoses every five years.
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Operation
Before Washing
Prepare Wash Load
Empty Pockets and Cuffs
Make sure all pockets are empty and turn them
inside out. One bobby pin, metal or plastic toy, nail
or sharp object in a load can catch laundry and
cause tears. Facial tissue left in a pocket will
produce extreme “lint”. A crayon or lipstick in a
wash load may cause stains that cannot be
removed. Roll down cuffs and shake out grass,
sand and gravel.
TLW1990N
TLW1990N
Mend Rips and Tears
3. Sort by Temperature:
Separate items into loads
that can be washed in cold,
warm or hot water.
Little holes can become bigger in the washer.
Mend holes and tears before placing garments in
the washer.
Close Zipper and Fasten Hooks
Check For Colorfastness
TLW1991N
5. Sort Lint “Shedders” From Lint “Receivers”:
Some fabrics attract lint and should not be
washed with lint-shedding loads. Lint
shedders are cottons, terry towels, chenille
bedspreads, rugs and clothes that have been
heavily bleached.
Lint receivers are synthetics, permanent or
durable press, knits (including socks),
corduroy, and other smooth fabrics.
Squeeze a portion of garment in warm or hot
sudsy water. If the color bleeds or runs, wash the
item separately in cold water.
Sorting Items
Different items use different wash cycles and
temperatures. Always follow the manufacturer’s
care label. Proper sorting is easy if you follow a
few guidelines:
2. Sort by Fabric and Construction:
Separate items into loads of
cottons/linens, permanent press,
synthetics/blends/poly knits, and
delicates.
TLW1991N
4. Sort by Type and Amount of Soil:
Heavily soiled clothes will need extra
treatment. Lightly soiled clothes can become
dingy if washed with heavily soiled items.
These can catch on garments in a wash load and
tear them. Tie belts and sashes so they won’t
wind around clothes.
1. Sort by Color:
Separate items into loads of
whites, darks, lights and noncolorfast.
Cold
Pretreat
Whites
Pretreat shirt collars and cuffs with a pretreat
product or liquid detergent when placing them in
the washer. Before washing, treat special stains
individually. Refer to Stain Removal section for
procedures on treating specific stains.
TLW1991
TLW1991N
Cottons
TLW1991
TLW1991N
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• When washing very large items, do not fill
washtub as full as with other loads.
WA R N I N G
Water Level
Do not wash or dry items soiled with
vegetable or cooking oils. Some oils
may remain after washing and may
cause the fabric to catch on fire by
itself.
• The water level in your washer should fit the
size of your wash load. Small loads will use
lower water levels. There must be enough
water in the washtub to allow items to move
and turn over freely.
W527
Loading the Washer
Wrong Water Level for
Size of Load
Right Water Level for
Size of Load
NOTE: Always add detergent first.
Load Articles
• Load items by the amount of space they
take up, not by their weight. Mix large and
small items in a load to get the best washing
results.
TLW1993N
TLW1993
• Drop items loosely into the washtub. The bulk
of the clothes rather than the weight will
determine load size. Do not pack items in or
wrap them around the agitator. Overloading
can cause poor cleaning, excessive wrinkling
and tears.
• Overloading the washtub can result in poor
washing and rinsing.
• Overloading may also cause wrinkling and
tearing of items.
IMPORTANT: If in doubt, always use a higher
water level. Most average loads will require a
water setting between Medium and Extra Large.
Failure to have the correct volume of water
relative to the load will increase the incidence of
excessive lint.
• Reset (OPTIONAL)
Use the RESET if agitation has started and
more water is needed for the load.
TLW1992N
TLW1992N
• Items should move freely through the wash
water for best cleaning results. Items should
rollover, sink and then reappear.
Load Sizes
Mini
Small
Medium
Extra Large
1-2 permanent press dress shirts or 2 pillow cases or 1 lightweight dress or
similar size load
3-4 permanent press dress shirts or 1 twin sheet, 1 pillow case or 1-2 lightweight
dresses
6-7 permanent press shirts or 2 twin sheets, 2 pillow cases or 8 standard bath
towels, 6 wash cloths
8-9 shirts, 5 pair polyester pants or 2 queen size sheets, 4 pillow cases,
2 nightgowns, 1 pair men’s pajamas or 1 queen size bedspread
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Wash Temperature
Energy
Hot Water
You can save energy when washing by following a
few guidelines:
Hot water will give the best results of cleaning
and sanitizing, but it is not suitable for all items.
It is best for sturdy whites and colorfast items,
heavily soiled items and diapers.
1. Heating water accounts for the greatest
energy expense when washing. Save on
heating water by using warm or cold washes
as well as cold rinses.
Warm Water
2. Wash full loads, but do not overload.
By using warm water, there is less chance of color
loss in items. Warm water also reduces wrinkling
in permanent press items. Use with light and
moderate soils, non-colorfast or dark colors,
permanent press, silks, woolens, nylon, and acrylic.
3. Use soak cycles for heavily soiled items to
reduce wash times.
4. Select a shorter wash time for lightly soiled
items.
Cold Water
120oF
(49oC)
Cold water is less effective in cleaning than hot or
warm water, but it does minimize wrinkling and
color fading. Use it for washing extra-sensitive
clothes and for the rinsing of all fabrics.
NOTE: In wash temperatures colder than 60oF
(15oC), detergents do not dissolve well. This
may cause ineffective cleaning, or lint and
residue to form.
HOT
100oF
(37oC)
WARM
60oF
(15oC)
COLD
TLW1994N
Wash Temperature Guide
Water Temperature
Use
Comments
HOT
(approximately 120°F [49°C],
as determined by outside water
supply)
•
•
•
•
Sturdy whites and colorfast items
Work clothes
Soiled items
Diapers
•
WARM
(approximately 100º F [37°C]),
as determined by outside water
supply)
•
•
•
•
•
Rinsing of some items (OPTIONAL)
Light and moderately soiled items
Non-colorfast or dark colors
Permanent press
Silks, woolens, nylon, acrylic
•
•
•
Reduces wrinkling in permanent
press fabrics
Less fading
Reduces shrinking in knits
COLD
(approximately 60º F [15°C]),
as determined by outside water
supply)
•
•
•
Rinsing of most items
Non-colorfast fabrics
Extra sensitive clothing
•
•
•
•
Saves energy
Reduces color fading
Reduces wrinkling
Reduces shrinking
-8202147
•
Best cleaning for heavily soiled
items
Best for sanitizing
Operating Your Washer
Delicate Cycle (on select models only)
Wash delicate items usually washed by hand on
this cycle. A full tub of water is recommended
(even for small loads) to allow the delicate items
to move freely through the water. More water
helps reduce fabric wear, wrinkling, and provides
for a clean wash.
WA R N I N G
To reduce the risk of fire, electric shock,
serious injury or death to persons, read
the Safety Information section before
operating your washer.
There is one setting in the DELICATE cycle –
Normal.
W522
Determine Proper Cycle
Hand Wash Cycle (on select models only)
(Some cycles may not be included on your model)
Wash items usually washed by hand on this cycle.
A full tub of water is recommended (even for small
loads) to allow the delicate items to move freely
through the water. More water helps reduce
fabric wear, wrinkling, and provides for a clean
wash.
Regular Cycle
Use for sturdy items, like play or work clothes,
towels, T-shirts, etc. The wash time selection will
depend on the type of fabric and the amount of
soil. For the best results when cleaning heavily
soiled items, use a longer wash time (15 minutes
maximum). Lightly soiled items require less wash
time and spin out.
Soak/Prewash (on select models only)
Use for heavily soiled or stained clothing. During
the SOAK/PREWASH setting, the washtub will fill
with water, agitate for a reduced period of time,
pause for approximately 12 minutes, and spin out
to complete the cycle.
If available, use the Prewash setting for extra
heavily soiled items. During the PREWASH
setting, the washtub will fill with water, agitate for
a reduced period of time and spin out.
Extra Rinse (on select models only)
There are three settings in the REGULAR cycle –
Heavy, Normal and Light.
This optional setting is useful for detergent
sensitive skin. By pressing the “Extra Rinse”
button to “ON,” the REGULAR, PERMANENT
PRESS and HANDWASH/DELICATE cycles will
each provide an additional rinse.
Permanent Press Cycle
Use for permanent press items and synthetics.
The wash time selection will depend upon the type
of fabric and amount of soil.
There are two settings in the PERMANENT
PRESS cycle – Normal and Light.
Handwash/Delicate Cycle (on select
models only)
Wash delicate items usually washed by hand on
this cycle. A full tub of water is recommended
(even for small loads) to allow the delicate items
to move freely through the water. More water
helps reduce fabric wear, wrinkling, and provides
for a clean wash.
There are two settings in the HANDWASH/
DELICATE cycle – Normal and Light.
-9-
202147
Fabric Selector Setting (on select models
only)
IMPORTANT: Prior to first wash, use an all
purpose cleaner, or a detergent and water
solution, and a damp cloth to remove shipping
dust from inside of washtub.
Regular
1. Get the clothes ready for washing. Empty
pockets and cuffs. Sort items into separate
loads. Pretreat stains and heavily soiled
areas.
This setting provides a regular agitation speed
and a fast spin speed.
Use REGULAR setting for sturdy items like work
or play clothes. Also use it for items that are
heavily soiled.
Perm Press
This setting provides a regular agitation speed
and a slow spin speed.
Use PERM PRESS setting for most permanent
press items and items that wrinkle easily.
TLW1991N
TLW1991N
Knits
IMPORTANT: Remove all sharp objects from
laundry to avoid tears and rips to items during
normal machine operation.
This setting provides a gentle agitation speed
and a fast spin speed.
Use KNITS setting for loosely woven fabrics, sheer
synthetics or cottons, loads that can give off
excessive lint or for items that can be damaged
by regular agitation.
2. Measure and add detergent to the washtub.
Follow instructions on detergent package for
amount to use.
Delicates
This setting provides a gentle agitation speed
and a slow spin speed.
Use DELICATES setting for delicate items, items
that wrinkle easily like lightweight synthetics or
lightweight permanent press.
To Wash Clothes
TLW1995N
TLW1995N
IMPORTANT: Before using your new washer,
make sure the washer cord is plugged into a
120 Volt electrical outlet that has the proper
grounding and polarity. Make sure the washer
hoses are connected to the hot and cold water
faucets, and that the faucets are turned on. Be
sure the drain hose is not kinked and is inserted
into a drain. Refer to the INSTALLATION
INSTRUCTIONS for details of proper washer
installation.
3. Add clothes loosely into the washtub.
TLW1996N
TLW1996N
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4. Close the lid. The washer will not agitate or
spin with the lid open.
6. Set LOAD SIZE (WATER LEVEL) control. Use
RESET if agitation has started and more
water is needed.
TLW1997N
TLW1997N
WA R N I N G
TLW2109N
TLW2109N
To reduce the risk of serious injury, do
not by-pass the lid switch by permitting
the washer to agitate or spin with the lid
open.
IMPORTANT: Holding the LOAD SIZE (WATER
LEVEL) control in the RESET position can cause
flooding of the washer.
W523
5. Set WASH/RINSE temperatures. (All rinses
are cold.)
NOTE: Cold rinses will save you money and
energy and will help reduce wrinkling in
permanent press and synthetics.
TLW2108N
TLW2108N
The Energy Saver settings, marked with an
asterisk (*), show which temperature settings will
use the least energy.
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Timer
7. Set Fabric Selector (on select models only).
Although the washer cycles are automatic, the
timer may be reset to lengthen, shorten or repeat
a portion of a cycle.
To set or reset the timer, push timer knob in to
stop the washer. Hold timer knob in firmly while
turning it clockwise to the setting desired. Pull
timer knob out to start the washer.
Manual Soaking
Set the timer knob in the center of the word
“RINSE” (this prevents the washer from spinning
without first filling with water). Place the soaking
product and clothes load in the washtub. Pull
timer knob to start washer fill. After fill is
completed and agitation has started, (lid must
be closed) push the timer knob in. This will stop
the washer. When the clothes have soaked the
desired length of time, TURN THE TIMER KNOB TO
THE START OF THE SPIN SETTING, then pull the
timer knob out to start the spin.
TLW2110N
TLW2110N
8. Select Extra Rinse (on select models only) if
desired.
CAUTION
Failure to turn the timer knob to the spin
cycle and completely drain the washtub
after soaking will result in the washer
overflowing and cause property damage.
TLW2111N
9. Select the cycle according to the type of
fabric being washed. Push the timer knob in
and turn clockwise to the desired cycle and
wash time.
W524
10. Pull the timer knob out to start the water fill.
Agitation will begin when the water reaches
the level you selected.
NOTE: Lid must be closed for agitation and spin
to start.
The washer will stop (pause) shortly before the
wash and rinse spins. Do not turn the timer
through these pauses. They are part of the
cycle.
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Optional Features
Fabric Softener Dispenser
Bleach Dispenser
To Use Dispenser
The bleach dispenser is located in the left front
corner, under the lid.
After the clothes are loaded into the washtub
and before the start of the WASH cycle, pour the
proper amount of liquid fabric softener into the
bottle measuring cap (refer to bottle directions).
Pour into dispenser.
Use liquid bleach in the dispenser. Powdered
bleach must not be used in the dispenser. Add
powdered bleach to the wash water.
The large fabric softener dispenser allows for the
fabric softener to be diluted with water. We
recommend adding water up to the fill level. Do
not exceed tip of arrow which indicates correct fill
level. Over-filling can allow fabric softener to spill
onto the clothes, causing stains on clothes if the
softener comes into contact with detergent
suds.
Use no more than one cup chlorine bleach for large
loads, three-quarters cup for medium and onehalf cup for small loads.
Carefully pour recommended amount of bleach
into the dispenser during the first fill of the
washer.
Be careful not to spill undiluted bleach. It is a
strong chemical and can damage some fabrics if
it is not properly diluted.
Setting the water level to medium or higher will
result in better performance from the fabric
softener.
The fabric softener will remain in the dispenser
during the wash fill, agitation and spin. At the end
of the wash spin, the liquid fabric softener will be
dispensed into the washtub through the slots in
the agitator and will be mixed with the incoming
rinse water.
-13202147
To Clean the Dispenser
Use Tips
Remove the dispenser housing from agitator by
squeezing the lower part of the dispenser, pulling
directly upward and at the same time tilting
slightly. This will expose the dispenser cup, which
is also removable, for cleaning (refer to
illustration). Both housing and cup can be soaked
in hot soapy water and rinsed clean. The funnel
shape in top of agitator also needs to be cleaned.
The hole and the slots in the two rings will require
using a small brush for proper cleaning.
• Fabric softener spilled onto garments may
cause staining. To remove, dampen stain and
rub with bar soap. Wash as usual.
• Liquid fabric softeners will be dispensed
during the final rinse and should not be
combined with bleach, bluing, starch,
detergents, soaps or packaged water
conditioners.
• Fabric softener is not to be used in
dispenser when using Prewash cycle, if
available.
After cleaning, install dispenser cup, then push
dispenser housing directly downward onto top of
agitator until firmly snapped together.
• When adding detergent to wash water, do
not allow any to enter into softener
dispenser cup, as softener will become
gummy.
Dispenser Housing
To prevent softener buildup, the dispenser can be
filled with clean water for automatic cleaning. This
can be done in washing cycles other than when
softener is used.
Dispenser Cup
Agitator
TLW2001N
TLW2001N
-14202147
Clothing Care
Clothing Care Labels
DRY
The symbols below appear on many clothing care
labels. Following the instructions on each label will
help ensure the best laundry results.
WASH
Dry
DRY2033N
Warning
Signs
Machine Wash Cycle
DRY2038N
Permanent
TLW2011N
Press/Wrinkle
Resistant
TLW2010N
Gentle/
TLW2012N
Delicate
HandTLW2013N
wash
Normal
DRY2034N
DRY2035N
Permanent
Press/Wrinkle
Resistant
Gentle/
Delicate
DRY2036N
Do not
tumble dry
DRY2037N
Heat Setting
High
Normal
Warning
Signs
Tumble Dry Cycle
Do not wash
Low
Medium
DRY2040N
DRY2039N
No heat/Air
DRY2041N
Special Instructions
TLW2014N
Do notDRY2042N
dry
(used with
do not
wash)
Water Temperature
Line dry/
HangDRY2043N
to dry
Hot
TLW2015N
Warm
Drip dry
Dry flat
DRY2045N
DRY2044N
DRY2046N
In the
shade
Do not wring
Cold
TLW2016N TLW2017N
TLW2018
DRYCLEAN
BLEACH
Dryclean
Warning
Signs
Bleach Symbols
Dryclean
Any bleach
TLW2019N
(when needed)
Do not bleach
Only
TLW2020N
non-chlorine
bleach
(when needed)
DRY2047N
TLW2021N
IRON
Warning
Signs
Iron - Dry or Steam
Iron
TLW2022N
High
TLW2023N
Medium
TLW2027N
Low
Do not TLW2025N
iron
TLW2024N
No steam
-15202147
Warning
Signs
Do not
DRY2048N
Dryclean
Washing Special Items
NOTE: Always Follow Manufacturer’s Care Label
Instructions
Bedding
•
•
•
•
Warm wash and warm rinse, if available.
Use PERMANENT PRESS cycle.
Pretreat heavily soiled areas before washing.
When washing an electric blanket, protect the plug by stitching the edge of the
blanket over the plug. Only dry in dryer if manufacturer says it can be done.
Diapers
•
Rinse out diapers immediately in cold water and soak in a diaper pail with a
small amount of detergent or enzyme presoak. Soak before washing.
Limit wash load to two dozen cloth diapers.
Use an all-purpose detergent.
•
•
Draperies, Curtains, Slip Covers
•
•
•
•
•
Pillows
(Feather and Down)
•
Shake to remove dust. Remove hooks and close zippers.
Sun-damaged draperies and curtains will not withstand washing.
Use warm water.
Wash curtains frequently. They can be weakened from soil, fumes, dust, and
the sun.
Fiberglass curtains need gentle care. Read care label to see if washable. Some
fiberglass curtains should be hand washed.
•
•
•
Do not wash pillows unless they can be dried in dryer. They may mildew if not
dried completely.
Wash two pillows at a time or add towels for balance.
Use warm wash and cold rinse.
Stop the washer (by pushing the timer knob in) after water has filled half way.
Submerge pillows to release trapped air. Start washer to complete fill. For
best results, stop washer periodically during cycle to release air from pillows.
Rugs
•
•
Shake before washing. Do not use hot water on rubber-backed rugs.
Wash two or three rugs to balance the washer.
Slips and Nightgowns
•
•
Wash often using all-purpose detergent, warm or hot water and cold rinse on
the PERMANENT PRESS cycle.
To keep nylons and polyesters white, wash only with whites and use chlorine
bleach occasionally.
Use fabric softener in the rinse to remove static electricity.
Shoes
•
•
•
Most shoes made of cloth and rubber can be washed.
Use the REGULAR cycle and warm water.
Wash with towels to balance the load.
Cotton Knits
•
•
•
Unless the label indicates it is preshrunk, cotton knits will probably shrink to
some degree.
Wash water should be hot or warm, suitable for color and soil.
Rinse water should be cold.
Rayon Knits
•
Rayon stretches and shrinks easily. Treat as a delicate fabric and wash gently.
Synthetic Fiber Knits
•
•
These items will generally keep their shape.
Make sure trimmings (including belts) are machine washable, seams are not
puckered, and zippers and trimmings are well fastened.
Knits of Manufactured Fibers
•
•
•
•
Use PERMANENT PRESS cycle.
Wash water should be warm, or suitable for color and soil.
Rinse water should be cold.
Do not wash with lint-shedding fabrics.
•
-16202147
Sweaters of Manufactured Fibers
•
•
•
•
Follow directions for comparable knits.
Button sweaters and turn inside out.
Stretch to shape after washing.
Avoid pulling when wet.
Wool Items
•
Unless labeled “machine washable,” wash by hand.
Permanent Press
•
Wash often. Permanent press clothes tend to look clean even when they should
be washed.
Do not wash with lint-shedding loads.
Pretreat grease stains and oily areas.
Use the PERMANENT PRESS cycle, hot or warm water, cold rinse and
sufficient detergent.
Use fabric softener in the rinse water. This will reduce the static electricity
which attracts lint and makes garments cling.
•
•
•
•
Clothing Concerns
gradual build-up of soil or water hardness
minerals on them. If you notice that your clothes
are not as bright as they should be, take
corrective measures immediately.
To keep clothes looking white or bright, use good
washing practices at all times to prevent a
Problem
Gray or Dingy
Clothes
Yellowed Clothes
Cause
Solution
Insufficient Detergent
Add more detergent to washtub before loading clothes. Mild
detergents are not suitable for average soil.
Improper Sorting
Wash whites separately. Separate light from heavily soiled
items. Clothes can pick up soil from dirty wash water.
Nonphosphate Detergent and Hard
Water
Follow package directions. Soften water if possible.
Water Not Hot Enough
White clothes will stay whiter with hot wash water. Increase
temperature.
Overcrowding Washer
Clothes must circulate freely through the water for best
results.
Unremoved Soil
Skin soil is hard to remove. Check hem edge of sheets and
pillowcases, bottom end of t-shirts, etc. If this portion is white
and center is yellow, the fabric contains unremoved soil. Use
sufficient detergent and a hot wash. Chlorine bleach may be
needed.
Clothes Stained From Iron in the Water To test if an iron stain, use a rust remover on a portion of the
garment. Follow bottle directions for larger items.
Older Clothes
Clothes Tearing or Improper Use of Chlorine Bleach
Damaged
Some white fabrics turn yellow with age and cannot be
whitened.
No correction for bleach damaged clothes. Always measure and
dilute bleach. Take extra care to avoid unwanted spilling.
Overcrowding or Overloading
Make sure all items can move freely during agitation.
Insufficient Precare
Fasten all hooks and zippers. Mend tears. Remove objects from
pockets.
continued
-17202147
Problem
Excessive Lint
Wrinkling
Cause
Solution
Improper Sorting
Fabrics which shed lint cannot be washed with fabrics that
receive lint.
Insufficient Detergent /
Non-phosphate Detergent
Use enough detergent so lint remains suspended in water and
flushed out.
Mixing Fabric Types
Knits and Permanent Press attract lint. Wash these only with
similar items. Use fabric softener in rinse water.
Improper Sorting
Heavy items like towels should not be washed with light items
like nightgowns.
Too Many Clothes in Washer
Clothes must circulate freely through the water for best
results.
Improper Cycle
Make sure cycle selected is appropriate for type of clothes.
Improper Temperature
Using a warm or cold wash and a cold rinse reduces wrinkling.
Laundry Products
Laundry Aids
Soak/Pretreat
Products
Use
•
•
Detergents/Soaps
•
Comments
Use an enzyme soaking product (Biz, Axion*) and follow
steps under soaking instructions in the Operating
Your Washer section or soak overnight to remove
stains and soils.
Always follow manufacturer’s instructions with any
pretreat product (Spray ‘N Wash, Shout*, etc.).
•
You may use detergents or soap in your washer.
Powdered or liquid detergents can be used. Only use
soap in soft water.
•
•
•
•
Bleaches
•
•
•
•
Use to remove certain stains, disinfect, and keep
clothes white.
Use bleach in the wash water only. Do not use bleach in
the rinse.
Follow directions on clothing care label.
Bleach should not be used as a substitute for
detergent. Use the recommended amount of bleach.
-18202147
•
•
•
Do not use a soaking product with
chlorine bleach.
Do not use pretreaters around the
washer or dryer control panel. They
may harm the finish or panel
markings.
Always put detergent or soap into
washtub before loading the
clothes.
Soap and nonphosphate powdered
detergents will not give good
washing results in hard water.
Soap in hard water will form sticky
deposits.
The use of powdered soap is not
recommended when washing in cold
water.
When using liquid chlorine bleach,
always use the bleach dispenser.
Always measure the bleach. Never
exceed one cup of bleach per full
load.
Never use chlorine bleach and
ammonia in the same wash cycle.
Laundry Aids
Bleach Alternatives
Use
•
•
Fabric Softeners
•
•
Comments
In some cases, mild bleaching may be accomplished
using white vinegar, hydrogen peroxide or lemon juice as
a pretreater.
An oxygen bleach may be used in the wash cycle.
•
Always test to be sure that the
product will not damage fabric by
applying to a small part of the
fabric that is not easily seen.
Use to soften clothes and remove static electricity
from permanent press knits and other fabrics of
manufactured fibers.
Add during the rinse cycle, or use the fabric softener
dispenser, using no other product in the rinse. Follow
bottle directions carefully.
•
Undiluted fabric softener poured
directly on clothes can stain them.
Do not mix with detergent or
bleach.
•
* Brand names are trademarks of their respective manufacturers.
Stain Removal
• Always follow the instructions on the
clothing care label and instructions on stain
removal products.
• Many soils will not become stains if treated
promptly. Older stains may be difficult or
impossible to remove. Hot water will set
some stains, particularly protein based
stains. Use cold or warm water on these
before washing in hot water.
• When removing a stain, treat the stain from
the back of the fabric unless otherwise
noted. This will force the stain off the
surface instead of driving it through the
fabric.
• Some stains are difficult to remove. It might
be necessary to repeat a procedure.
• Always test to be sure that a stain removal
product will not damage fabric by applying to
a small part of the fabric that is not easily
seen.
• Air-dry clothing until stain has been
removed. Dryer heat might set stain.
WA R N I N G
Never put highly flammable substances like gasoline, kerosene, waxes, cooking oils,
dry cleaning solvents, etc. into a washer or dryer. Never put articles that have been
cleaned with such substances into a washer or dryer. Failure to comply with these
warnings could result in a fire, explosion, and/or serious burns or death. All items with
these substances on them should be thoroughly hand-washed with a detergent so that
no trace of the flammable substances remains. The articles can then be machine
washed and/or dried.
W525
Do not wash or dry items soiled with vegetable or cooking oils. Some oils may remain
after washing and may cause the fabric to catch on fire by itself.
W527
-19202147
Stain
Treatment
Alcoholic Beverages
Rinse stain immediately with cold water or soak stain 30 minutes in cold water. Apply
detergent or dishwashing liquid to any trace of stain while still wet. If safe for the fabric,
wash in hot water using chlorine bleach.
Baby Food, Formula
Rinse with cold water. Soak with an enzyme soaking product. Rinse. Wash as usual. If
stain remains, apply a pretreat product and wash again.
Blood
Treat stain immediately. Soak 30 minutes or more in cold water. Rub detergent into
stain. If stain persists, place a small amount of household ammonia on the stain and
rub again with detergent. If safe for fabric, wash in hot water and chlorine bleach if
traces of the stain persist.
Candle Wax
Rub with ice and scrape off excess wax. Place stain between paper towels and press with
warm iron. Then place stain face down on paper towels and sponge with rubbing alcohol,
if safe for fabric (refer to WARNING on previous page). Let dry, wash. If traces of color
remain, wash with commercial color remover (Rit, Putnam,* etc.) or, if safe for the fabric,
hot water and chlorine bleach.
Cheese
Rinse with cold water. Soak with an enzyme soaking product. If the stain remains, apply
a pretreat product. Wash as usual.
Chewing Gum
Rub with ice and scrape off excess gum. Place face down on paper towels and sponge
with a pretreat product.
Chocolate or Cocoa
Rinse with cold water. Rub detergent into stain and soak in cold water. If greasy stain
remains, sponge face down on paper towels with a pretreat product. If traces of the
stain remain, wash in hot water and chlorine bleach (if safe for fabric).
Coffee, Tea
Soak in cold water. Rub detergent into stain, rinse. If traces of the stain remain, use a
pretreat product and wash in warm water, or wash in hot water with chlorine bleach (if
safe for fabric).
Copier Toner
Shake off loose powder. Brush stain with toothbrush to remove remaining powder.
Sponge stain with soapy water. If stain remains, apply a pretreat product and wash in
hot water (if safe for fabric).
Crayon
Treat the same as candle wax or place face down on paper towel and spray with WD-4O*.
Rinse. Wash in hot water (if safe for fabric) using soap (not a detergent) and 1-2 cups
baking soda. If stains remain, professional drycleaning may be necessary.
Deodorants and Anti-Perspirants
Some of these products contain substances that can change the color of some dyes.
The color can sometimes be restored if the area is sponged with ammonia then rinsed.
To remove stains, apply white vinegar. Rub and rinse. If stains remain, rub detergent into
stain and wash with hot water and chlorine bleach (if safe for fabric).
Dye
Treat with a commercial dye remover (Rit, Putnam*) or, if safe for fabric, bleach with
chlorine bleach.
Egg, Gravy
If dried, scrape off excess. Soak in cold water. Rub detergent into damp stain and, if
safe for fabric, wash in hot water and chlorine bleach.
Eye and Face Make-up
Tap on the stain with a spoon to loosen it. Rub dampened stain with bar soap,
dishwashing liquid or detergent. If stain remains, soak in water and detergent. Apply a
pretreat product and wash as usual.
Fabric Softener
Dampen stain and rub with bar soap. Wash as usual.
Felt-Tip Marker
Rub detergent into damp stain. Apply a pretreat product. If safe for fabric, wash in hot
water and chlorine bleach.
-20202147
Stain
Treatment
Fruit Juices
Soak in cold water. Wash in hot water with chlorine bleach (if safe for fabric).
Glue
Rub with ice and scrape off excess glue. Place face down on paper towels and sponge
with a pretreat product.
Grass
Place face down on paper towel and sponge with rubbing alcohol (if safe for fabric).
Rinse. Apply a pretreat product and wash. If stain remains, wash in hot water with
chlorine bleach (if safe for fabric).
Grease, Oil
Place face down on paper towel and sponge with a pretreat product. Dampen stain with
water and rub with bar soap or detergent. Wash in hot water (if safe for fabric).
Ink
Saturate the stain with hair spray or place the fabric face down on paper towel and
sponge with rubbing alcohol (refer to WARNING on page 19). Rinse. If traces of the stain
remain, rub detergent into the dampened stain and wash. Some inks may be impossible
to remove.
Iodine
Rinse from the back side of the stain with cold water. Then soak in a commercial color
remover (Rit, Putnam*, etc.) or rub in a paste of water and starch. Let stand for 15-30
minutes and wash.
Jam, Jelly
Scrape off excess. Rinse with cold water. Rub dampened stain with detergent. Apply a
pretreat product and launder with an enzyme soaking product. If stain remains, sponge
with a mild bleach, such as water and white vinegar mix (equal parts) and wash again.
Ketchup, Tomato-Based Products
Scrape off excess. Soak in cold water 30 minutes. Rub detergent into the stain and, if
safe for fabric, wash in hot water and chlorine bleach.
Lipstick
Rub dampened stain with bar soap and wash.
Lotion
(Hand, Body, Suntan)
Scrape off excess. Blot stain with paper towel. Rub colorless hand dishwashing liquid
into stain and let stand several minutes. Rinse. Apply a pretreat product and wash in
hot water (if safe for fabric.)
Mildew
Treat promptly. Mildew damages fabric and sometimes cannot be removed. Wash with
chlorine bleach. For items that cannot be washed with chlorine bleach, soak in an allfabric bleach, then wash.
Milk and Milk Products
Soak in cold water. Wash in hot water and chlorine bleach (if safe for fabric). Apply a
pretreat product, if a stain is noticeable. Rewash.
Mud
Let dry. Scrape off excess. Soak in solution of one quart warm water, half teaspoon
liquid hand dishwashing detergent and one tablespoon vinegar for 15 minutes. Rinse.
Wash in hot or warm water with enzyme product.
Mustard
Rinse with cold water. Rub dampened stain with bar soap. Apply a pretreat product.
Wash in hot water and chlorine bleach (if safe for fabric).
Nail Polish
Place face down on paper towel. Sponge with nail polish remover (non-oily) until stain
disappears. Wash. Do not use nail polish remover on Acetate or Arnel fabrics.
Paint
Water-based – Treat by rinsing fabric in cool water while stains are still wet. Wash. To
soften dried paint, apply soapy water or an acrylic paint and varnish remover. Rinse and
then wash. Oil-based – Pretreat with a solvent recommended on the paint container. If
not available, use mineral spirits. Rinse. Pretreat with a stain remover or detergent.
Rinse and wash. Be sure to thoroughly rinse to remove all solvents to prevent a possible
explosion in washer.
continued
-21202147
Stain
Treatment
Perspiration
Rub dampened stain with detergent. Wash in hot water and chlorine bleach (if safe for
fabric). If the fabric is discolored, you can try to restore it by treating fresh stains with
ammonia or old stains with vinegar.
Rust
Apply a mild bleach such as lemon juice or a commercial rust remover (Whink, Rit, RoVer*,
etc.) Follow manufacturer’s directions. Wash as usual.
Salad Dressing, Mayonnaise
Scrape off excess. Apply a pretreat product. Rub stain with an enzyme soaking product
and wash with hot water (if safe for fabric.). Do not leave washer unattended as
remaining residue may cause fabric to catch on fire.
Scorching
Wash using hot water and chlorine bleach (if safe for fabric). Fabrics can be damaged by
being scorched. If this has happened, you may not be able to remove the marks.
Shoe Polish
Rub dampened stain with detergent. Wash in hot water and chlorine bleach if safe for
fabric.
Soft Drinks
Rinse stain with cold water immediately. Wash in warm water and chlorine bleach, if safe
for fabric.
Soy Sauce
Rinse with cold water. Apply a pretreat product. Wash as usual.
Tobacco
Dampen stain and rub with bar soap. Rinse. If necessary, soak in an all-fabric bleach
solution. If stain remains, wash with chlorine bleach (if safe for fabric).
Toothpaste
Scrape off excess. Blot stain with enzyme soaking product and cold water. Rinse. Wash
as usual.
Urine
Rinse with cold water. Soak with an enzyme soaking product. Wash in hot water with
chlorine bleach (if safe for fabric). If the color of the fabric has changed, sponging the
area with ammonia may restore the color.
Vomit
Soak in a solution of one quart warm water, half teaspoon liquid hand dishwashing
detergent, and one tablespoon ammonia (if safe for fabric). Soak 15 minutes. Use
sponge to loosen stain. Blot with toweling. Wash in hot water (if safe for fabric) with an
enzyme product.
Wine
Treat immediately. Rinse with cold water or club soda. Rub dampened stain with
detergent and let stand several minutes. Apply a pretreat product and wash.
* Brand names are trademarks of their respective manufacturers.
-22202147
Maintenance
Cold Weather Care
Replacing Hoses
• If the washer is delivered on a cold day (below
freezing), or is stored in an unheated room or
area during the cold months, do not attempt
to operate it until the washer has had a
chance to warm up.
• Hoses and other natural parts deteriorate
after extended use. Hoses may develop
cracks, blisters or material wear from the
temperature and constant high pressure
they are subjected to.
• All hoses should be checked on a monthly
basis for any visible signs of deterioration.
Any hose showing the signs of deterioration
listed above should be replaced immediately.
Care of Your Washer
• Use only a damp or sudsy cloth for cleaning
the control panel. Some spray pretreat
products may harm the finish on the control
panel.
• All hoses should be replaced every five years.
Vacations and Extended
Non-Use
• Wipe the washer cabinet as needed. If
detergent, bleach or other washing products
are spilled on the cabinet, wipe immediately.
Some products will cause permanent
damage if spilled on the cabinet.
• To avoid possible property damage due to
flooding, turn off the water supply to the
washer whenever there will be an extended
period of non-use.
• Do not use scouring pads or abrasive
cleansers.
• The washtub will need no particular care
though it may need rinsing or wiping after an
unusual load has been washed. This also may
be necessary if too little detergent has been
used.
• Leave the lid open to allow the inside of the
washer to dry out after use. This helps
prevent musty odors from developing.
• Check the filter screens in the fill hoses for
debris or damage at least once a year. Clean
or replace them if necessary.
-23202147
Reinstallation of Shipping
Materials
• After the shipping brace has been installed in
the lid opening, tilt washer back enough to
access base opening.
You must install the shipping brace and shipping
plug any time the washer is moved.
• Insert shipping plug into base opening and,
using the palm of your hand, push shipping
plug into washer until it snaps into shipping
plug opening.
Shipping Brace
• The shipping brace in the lid opening should
be saved and reinstalled whenever the
washer is moved. To reinstall the brace, open
the washer lid and place the brace over the
washer agitator, placing the back of the
brace into the washtub first.
Motor Overload Protector
• The internal motor overload protector will
stop the motor automatically if there are
too many clothes in the washtub or if a
failure has occurred within the machine. The
overload protector will reset itself in two or
three minutes and the motor will restart
automatically. If the overload protector
stops the motor again, remove the washer
from use and call the service person to
correct the problem.
Shipping Plug
• The plastic shipping plug should be saved and
reinstalled any time the washer is moved. The
plug fits into two openings: The base opening
and the shipping plug opening on the bottom
of the mobile pivot dome. The plug MUST be
inserted into both openings to prevent
damage to the washer. In order to
accomplish this, the shipping plug opening
must be directly lined up with the base
opening. Refer to illustrations below.
Shipping
Brace
Shipping
Plug Opening
Base
Opening
Shipping
Plug
TLW2044N
TLW2044N
-24202147
Preventative Maintenance
Follow these guidelines to ensure the washer
operates properly. Call for service if you observe
any of the following: water of any amount on the
floor, an increase in operating noise or water
remaining in the washtub after a cycle.
Frequency
Monthly
Maintenance Procedure
1. Check all hoses and the drain for leaks.
2. Check the lid switch for proper operation.
3. Check to make sure the washer is level.
Every six months
Every five years
1. Clean the filter screen in the fill hoses.
Have a qualified service technician conduct general preventative maintenance on the washer to
ensure it operates properly.
Optional Control Knob Inserts
Your unit has come equipped from the factory
with a gray background on the control panel
knobs. If you wish to change the color, additional
color inserts are available at additional cost
through your dealer.
-25202147
Troubleshooting
Try these troubleshooting tips before making a service call. You may save time and money!
Washer Symptom
Won’t Fill
Possible Cause / Solution
•
•
•
•
•
•
•
•
•
Make sure power cord is plugged all the way into the electrical outlet.
Make sure hot and cold water faucets are turned on.
Make sure that the fill hoses are not kinked or twisted.
Pull timer knob out to start washer.
Make sure that the controls are properly set.
Make sure that the last spin has been completed.
Check the house fuse or circuit breaker.
Clean the screens in the water mixing valve and the filter screens located at the faucet
end of the fill hoses. (Owner is responsible for service calls regarding cleaning of the
screens.)
Water is being siphoned from the washer during the cycle. Refer to the Installation
Instructions to make sure that the drain hose has been properly installed.
Won’t Start
•
•
•
•
•
•
Make sure lid is closed.
Pull timer knob out to start washer.
Make sure power cord is plugged all the way into the electrical outlet.
Make sure that the controls are properly set.
Check the house fuse or circuit breaker.
The motor overload protector may have stopped the cycle. It will reset itself in two or
three minutes and restart the washer automatically.
Won’t Agitate
•
•
•
•
•
Make sure lid is closed.
Pull timer knob out to start washer.
Make sure power cord is plugged all the way into the electrical outlet.
Check the house fuse or circuit breaker.
The motor overload protector may have stopped the cycle. It will reset itself in two or
three minutes and restart the washer automatically.
Broken drive belt. Call the service person.
•
Won’t Spin
•
•
•
•
•
•
Stops/Pauses During Cycle
•
•
•
Won’t Drain
•
•
•
•
Make sure lid is closed.
Pull timer knob out to start washer.
Make sure power cord is plugged all the way into the electrical outlet.
Check the house fuse or circuit breaker.
The motor overload protector may have stopped the cycle. It will reset itself in two or
three minutes and restart the washer automatically.
Broken drive belt. Call the service person.
Pauses are part of the washer’s normal operation. The washer will stop (pause) shortly
before the wash and rinse spins.
Check the house fuse or circuit breaker.
The motor overload protector may have stopped the cycle. It will reset itself in two or
three minutes and restart the washer automatically.
Make sure drain hose is not kinked or twisted.
Make sure drain hose is not clogged.
Make sure drain receptacle is not clogged.
Refer to the Installation Instructions to make sure that the drain hose has been properly
installed.
-26202147
Washer Symptom
Water Leaks
Possible Cause / Solution
•
•
•
•
•
Check that fill hoses are properly installed on the faucets and the washer’s water mixing
valve.
Replace the fill hoses every five years.
Make sure drain receptacle is not clogged.
Check house plumbing.
Laundry load may be oversudsing or overloaded. Use less detergent (or low-sudsing
detergent) and proper load sizes.
Is Noisy
•
•
•
Wash load may be unbalanced. Open lid and redistribute the load.
Make sure washer is level. Uneven leveling can cause vibration.
A newly installed washer may make a knocking sound if the machine has been in storage.
The belt may have settled. Run washer through 4-5 cycles to loosen belt. Washer
operation will not be affected.
Load Is Too Wet
•
•
•
Wash load may be unbalanced. Open lid and redistribute the load.
Load is too small. Add items to make full load.
Make sure the correct spin speed is selected for the type of items being washed (if
option is available on your model).
Wrong Water Temperature
•
•
Make sure that the controls are properly set.
Check fill hoses. Make sure hot faucet hose is connected to hot mixing valve (indicated
with “H” on the valve bracket) and cold faucet is connected to cold mixing valve (indicated
with “C” on the valve bracket).
Make sure house water heater is adjusted properly.
•
-27202147
Contact Information
If service is required, contact the nearest Factory
Authorized Service Center. To find the nearest
service center, visit us online at
www.speedqueen.com.
When contacting us about your washer, PLEASE
GIVE THE MODEL AND SERIAL NUMBERS. The
model and serial numbers are located on the
nameplate. The nameplate will be in the location
shown. Please include a copy of your bill of sale
and any service receipts you have.
If you are unable to locate an authorized service
center or are unsatisfied with the service
performed on your unit, contact:
If replacement parts are required, contact the
source from where you purchased your washer or
visit us online at www.speedqueen.com.
Speed Queen
Shepard Street
P.O. Box 990
Ripon, Wisconsin 54971-0990
www.speedqueen.com
Phone: (920)748-3121
Date Purchased
Model Number
___________________________________
Serial Number
___________________________________
WA R N I N G
To reduce the risk of serious injury or
death, DO NOT repair or replace any
part of the washer or attempt any
servicing unless specifically
recommended in the user-maintenance
instructions or in published user-repair
instructions that you understand and
have the skills to carry out.
___________________________________
W025
Model Number
and Serial
Number
TLW2003N
TLW2003N
-28202147
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