Plantronics Blackwire 725 USB corded headset User guide
Below you will find brief information for USB corded headset Blackwire 725. The Blackwire 725 is a corded headset that connects to a computer via USB. It features a noise-cancelling microphone and a comfortable design that is ideal for daily use. The headset is compatible with most softphones and media players, and it offers a range of advanced features, such as Smart Sensor technology and Plantronics Hub software.
advertisement
Blackwire 725
USB corded headset
User guide
Contents
2
Welcome
Congratulations on purchasing your new Plantronics product. This guide contains instructions for setting up and using your Blackwire 725 headset.
Please refer to the safety instructions for important product safety information prior to installation or use of the product.
System requirements
NEED MORE HELP?
Computer
• Supported Operating Systems: Windows Vista
®
Windows
®
7, Windows
®
8, 8.1
• Processor: 400 MHz Pentium
®
processor or equivalent (Minimum); 1 GHz Pentium processor or equivalent (Recommended)
• RAM: 96 MB (Minimum); 256 MB (Recommended)
• Hard disk: 280 MB (Minimum); 500 MB or more (Recommended)
• Microsoft
®
Windows XP
®
Service Pack 3 (SP3) or later (Recommended) Microsoft Windows
Vista Service Pack 1 (SP1) or later (Recommended)
Display
• At least 800 x 600, 256 colours
• 1024 x 768 high colour, 32-bit (Recommended)
Browser
• Internet Explorer
®
V10 or better must be on the user’s system (required)
Visit our web site at plantronics.com/support for technical support including frequently asked questions, compatibility and accessibility information.
3
What's in the package
Blackwire 725 Headset with inline controller
Carrying case
4
Basics
ANC
Headset inline control icons
Answer/End button
Answers or ends a call
Function
Incoming call
Flashes green
On a call
Solid green
Volume button
Increases the listening volume
Decreases the listening volume
Solid red when muted Mute/Unmute button
Mutes/unmutes the headset microphone
Active Noise Cancelling (ANC)
ANC
ANC will reduce unwanted noise.
Slide the switch towards ANC to activate.
Smart Sensor technology
Sensors detect whether or not you are wearing the headset. Sensors are located in the speaker capsule on the microphone boom side.
Smart Sensor feature
Auto answer call
When you are not wearing your headset and have an incoming call on your PC, put on the headset and the call will be answered automatically. You do not have to press the Answer/End button.
Function
Incoming call
Flashes green
5
Wearing your headset
Fit headset
1 Slide the headband until it fits comfortably over both ears.
2 If still too tight, stretch the headband for better comfort.
3 For optimal voice clarity, bend the boom and place the microphone close to mouth.
6
Daily use
Plantronics software
NOTE For call control and mute functionality, certain softphones require Plantronics software. See plantronics.com/software .
Connect PC and call
1
2
Load Plantronics Hub software by visiting plantronics.com/software and clicking on "Download".
Connect the headset to the USB port of the computer. The headset will automatically power on.
Active Noise Cancelling
3 Check your audio settings. Confirm the speaker and microphone settings for your PC softphone are set to Plantronics 725.
• PC audio setup for Windows 7 and Windows 8
4
Go to Control Panel > Sound > Playback tab and set the Plantronics 725 device as the Default
Communications Device.
• PC audio setup for Windows XP
Go to Control Panel > Sound and Audio Devices, and in the Audio tab set the Plantronics 725 device for the Sound Playback.
Place a call using your softphone software.
ANC will reduce unwanted noise. Slide the switch towards ANC to activate.
Incoming/Outgoing calls
1 To place a call
Dial number using your softphone software application.
2 To answer a call
• Put on headset to answer call with Smart Sensor technology or,
• If already wearing headset, press the Answer/End button
3 To end a call
Short press the Answer/End button.
Adjust your headset volume
1
Listening volume
Press the volume up button on the headset inline control to increase listening volume.
7
2 Press the volume down button on the headset inline control to decrease listening volume.
Mute a call
1 During a call, press the mute button on the headset inline control to mute the microphone.
When mute is on, the mute LED is solid red (you will still be able to hear the caller).
2 To turn mute off, press the mute button again.
8
Plantronics Hub Software
Plantronics Control Panel
Plantronics Hub software must be downloaded to access the Plantronics
Control Panel. Install Hub software by visiting plantronics.com/software and click on the download button.
User preferences and device settings that affect the performance of your headset can be changed using the Plantronics Control Panel.
To access the Plantronics Control Panel, load Plantronics Hub software by visiting plantronics.com/software and click on the download button.
To start this utility, click Start > Programs > Plantronics > Plantronics Control Panel.
Applications tab
The Applications tab displays the status of Plantronics support for various applications such as softphones and media players.
9
Preference tab
Allows you to set preferences for:
• Media player Modify call action: Pause, Play, Mute or Do nothing
• General use
• Presence status based on wearing state (dependent upon softphone compatibility) When headset is put on, or removed, set presence to: Available, Busy, Do not disturb, Be right back or
Offline
About tab
Provides online access to the user guide and support and displays your headset system's information.
10
Plantronics Manager Pro
Additional device management tools are available for IT Managers via Plantronics Manager Pro, which includes the following features:
• Enable or disable device settings according to company policy or for regulatory compliance
• Lock down settings so they cannot be changed by the user
• Monitor audio device settings and usage in near real time
• Generate inventory and usage reports to manage asset utilisation
For more information please visit: www.plantronics.com/us/product/plantronics-manager-pro
11
Troubleshooting
Headset
I cannot hear caller.
Callers cannot hear me.
Listening volume is too low. Press the volume up button on the headset.
The USB headset is not set as the default audio device. Use the audio settings in your sound control panel/preferences to select your headset as the default audio device.
For Windows XP systems
• Go to Control Panel > Sounds and Audio Devices > Audio tab.
• Select your headset as the "Sound playback" default device.
Supported Operating Systems: Windows Vista, Windows 7,
Windows 8, 8.1
• Go to Control Panel > Sound
• Highlight the headset, select the Set default > Default
Communications Device from the drop-down list and click OK.
For Mac OS X
• Choose Apple menu > System Preferences > Sound > Output tab.
• Select your headset in the "Select a device for sound output" window.
Headset is muted. Press the mute button to unmute the microphone.
Headset microphone boom aligned incorrectly. Align the headset boom with your mouth.
The USB headset is not set as the default Voice device. Use the audio settings in your sound control panel/preferences to change the input device.
For Windows XP systems
• Go to Control Panel > Sounds and Audio Devices > Audio tab.
• Select your headset as the "Sound recording" default device.
Supported Operating Systems: Windows Vista, Windows 7,
Windows 8, 8.1
• Go to Control Panel > Sound > Recording tab.
• Highlight the headset, select the Set default button and click OK.
For Mac OS X
• Choose Apple menu > System Preferences > Sound > Input tab.
• Select your headset in the "Select a device for sound input" window
The sound in the headset is distorted.
I can hear an echo in the headset.
Lower the listen volume on your softphone until the distortion disappears.
Adjust volume on headset.
The other headset I was using to listen to music does not work any more.
The USB headset will set itself as the default audio device in
Windows. Use the audio settings in your sound control panel/ preferences to change the audio device.
For Windows XP systems
• Go to Control Panel > Sounds and Audio Devices > Audio tab.
12
Smart Sensors
My headset stops responding to button presses.
• Under “Sound Playback”, change the default setting from your headset to your device choice.
Supported Operating Systems: Windows Vista, Windows 7,
Windows 8, 8.1
• Go to Control Panel > Sound > Recording tab.
• Highlight your device choice, select the Set default button and click OK.
For Mac OS X
• Choose Apple menu > System Preferences and click Sound.
• Click Output, and then select “Internal Speakers” or your device choice.
When a PC goes into standby or hibernation, the USB headset is no longer powered on. Ensure your PC is in an active state.
The "Auto answer call" function is not working.
Make sure the speaker capsule is placed on your ear so the ear cup makes good contact with your ear.
13
NEED MORE HELP?
plantronics.com/support
Plantronics, Inc.
345 Encinal Street
Santa Cruz, CA 95060
United States
Plantronics BV
South Point Building C
Scorpius 140
2132 LR Hoofddorp
Netherlands
©
2015 Plantronics, Inc. Blackwire, Plantronics are trademarks of Plantronics, Inc. registered in the US and other countries, and Plantronics Hub and
Plantronics Manager Pro are trademarks of Plantronics, Inc.
204121-07 (01.15)
advertisement
Key Features
- Smart Sensor technology
- Active Noise Cancelling (ANC)
- Plantronics Hub software
- Inline controls
- USB Connection
- Comfortable design
- Noise-cancelling microphone