ShoreTel | Spectralink 8400 | Installation guide | ShoreTel Spectralink 8400 Installation guide

I n n o v a t i o n
N e t w o r k A p p
N o t e
TPP-10337
Date: August, 2011
Product: Polycom SpectraLink 8400
Series Wireless Handsets
System version: ShoreTel 11.2
Abstract
This application note provides the details on adding the Polycom SpectraLink 8400 Series Wireless Handsets to
the ShoreTel® IP Phone system.
Table of Contents
Overview ..........................................................................................................................................................................2
Features and Benefits.......................................................................................................................................................2
Polycom Overview and Contact .....................................................................................................................................3
Polycom Product Information .........................................................................................................................................4
Architecture Overview ....................................................................................................................................................4
Version Support ...............................................................................................................................................................4
Certification Testing Results Summary ..........................................................................................................................5
Table 1: Basic Feature Test Cases..................................................................................................................................5
Table 2: Extended Feature Test Cases ...........................................................................................................................6
Configuration Overview ..................................................................................................................................................7
ShoreTel Configuration ...................................................................................................................................................7
ShoreTel System Settings - General ...............................................................................................................................7
Call Control Settings........................................................................................................................................................8
Switch Settings - Allocating Ports for SIP Extensions...................................................................................................9
Figure 6 – ShoreGear Switch Built-in Capacity.......................................................................................................... 11
Site Settings ................................................................................................................................................................... 11
Creating SIP Extension................................................................................................................................................. 13
Figure 9 – Adding/Editing Users ................................................................................................................................. 14
Figure 10 – Individual User SIP Settings .................................................................................................................... 15
SIP Profiles.................................................................................................................................................................... 15
Figure 11 – SIP Profiles................................................................................................................................................ 16
Figure 12 – Edit SIP Profile ......................................................................................................................................... 16
Polycom SpectraLink 8440 Phone Configuration...................................................................................................... 17
Polycom SpectraLink 8440 Phone Settings – Phone User Interface.......................................................................... 17
Polycom SpectraLink 8440 Settings – Web Configuration Utility ............................................................................ 18
Polycom Troubleshooting ............................................................................................................................................ 19
Polycom Technical Support ......................................................................................................................................... 19
Document Feedback ..................................................................................................................................................... 20
Document and Software Copyrights............................................................................................................................ 20
Trademarks.................................................................................................................................................................... 20
Disclaimer ..................................................................................................................................................................... 20
Company Information .................................................................................................................................................. 20
ShoreTel tests and validates the interoperability of the Member's solution with ShoreTel's published software
interfaces. ShoreTel does not test, nor vouch for the Member's development and/or quality assurance process, nor
the overall feature functionality of the Member's solution(s). ShoreTel does not test the Member's solution under load
or assess the scalability of the Member's solution. It is the responsibility of the Member to ensure their solution is
current with ShoreTel's published interfaces.
The ShoreTel Technical Support organization will provide Customers with support of ShoreTel's published software
interfaces. This does not imply any support for the Member's solution directly. Customers or reseller partners will
need to work directly with the Member to obtain support for their solution.
Overview
This document provides the details on the Polycom SpectraLink 8400 Series Wireless Handsets and describes
how to integrate these phones with the ShoreTel IP Phone system. The document focuses on the configuration
procedures needed to set up the Polycom SpectraLink 8400 Series Wireless Handsets for the ShoreTel system
and the configuration needed on the ShoreTel system to support the Polycom SpectraLink 8440 phones.
Features and Benefits
Rich call server feature integration and native Push-to Talk
Call Handling Features*
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Up to 6 telephone line appearances
Call Hold/Resume function
Last Call Return
Music on Hold
Consultation Hold
Call Transfer (Attended, Unattended)
Overlap Dialing
Bridged Line Appearance (BLA)
Three-Way Conferencing (local)
Find-Me Call Forking
Call Screening (Incoming, Outgoing)
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Automatic Answer
Call Park & Retrieve
Group Call Pickup
Call Waiting
Multiple Calls per Line
Do Not Disturb
Calling Party ID (Name and Number)
Called Party ID (Name and Number)
Connected Party ID (Name and Number)
Call Forward (Busy, No Answer, Unconditional)
Call Reject
*Summary only – actual feature support will vary among call platforms
Polycom Overview and Contact
Polycom, Inc. (NASDAQ: PLCM) is the global leader in telepresence, video, and voice solutions and a
visionary in communications that empower people to connect and collaborate everywhere.
Companies choose Polycom solutions because they allow geographically dispersed workforces to
communicate more effectively and productively over distances. Using Polycom voice, video, and telepresence
products and services, people connect and collaborate with one another from their desktops, meeting rooms,
class rooms, and mobile settings rather than travelling to one place to solve problems.
Information regarding the Polycom SpectraLink Wi-Fi Telephones can be found through the following contact
information:
Phone:
1.800.POLYCOM
(in North America)
or 1.925.924.6000
Fax: 1.925.924.6100
Sales:
1.800.POLYCOM (765-9266)
or 408.526.9000, Option 1
http://www.polycom.com
Reseller Info:
Resellers who would like to start selling this solution should contact us using contact information at:
http://www.polycom.com
Polycom Product Information
The Polycom® SpectraLink® 8400 VoWLAN series handsets deliver on a fundamental need for enterprisegrade on-site voice mobility. Characterized by market-leading Polycom HD Voice™ quality, durability and
broad telephony and WLAN interoperability, Spectralink 8400 handsets deliver a reliable user experience and
predictable return on investment.
The Spectralink 8400 series enhances the customer value proposition through an optional integrated barcode
scanner and an enhanced standards-based applications interface.
http://www.polycom.com/products/voice/wireless_solutions/wifi_communications/index.html
Architecture Overview
Version Support
Polycom
SpectraLink
8400 Series
ShoreTel
Release
11.2

Certification Testing Results Summary
Table 1: Basic Feature Test Cases
ID
Name
Description
1.1
Verify successful startup and initialization of the device
up to a READY/IDLE state using a static IP address
Verify successful re-initialization of device after power
loss while device is idle
Verify successful startup and initialization of the device
up to a READY/IDLE state using DHCP
Verify successful re-initialization of device after power
loss while device is idle
Verify the ability to set Diffserv Code Point from SIP
DUT (device under test)
Verify setting of Date and Time Update on SIP DUT
1.7
Device initialization with
static IP address
Device reset – idle (for
static configurations)
Device initialization with
DHCP
Device reset – idle (for
dynamic configurations)
Verify Diffserv Code
Point support
Verify Date and Time
Update support
Place call
1.8
Receive call
1.9
Place call - redial
1.10
Place call – speed dial
1.11
CODEC support (DUT to
ShoreTel Phone)
CODEC support (DUT to
SIP reference)
CODEC negotiation
1.2
1.3
1.4
1.5
1.6
1.12
1.13
1.14
1.15
1.16
1.17
1.18
1.19
1.20
1.21
Hold DUT to SIP
reference
Hold DUT to ShoreTel
Forward
Forward from SIP DUT
Mute
Out-of-band/ In-band
DTMF Transmission
Missed call notification
Volume
Results
Pass
Pass
Pass
Pass
Not Tested
Pass
Verify successful call placement with normal dialing to a
variety of terminating phones
Verify successful call placement with normal dialing to a
variety of terminating phones
Verify successful call placement using re-dial to SIP
Reference
Verify successful call placement using programmed
speed dial
Verify successful call connection and audio path using all
supported CODECs (G.711-Ulaw and G.729)
Verify successful call connection and audio path using all
supported CODECs (G.711-Ulaw and G.729)
Verify successful negotiation between devices configured
with different default CODECs (G.711-Ulaw and G.729)
Verify successful hold and resume of connected call
Pass
Verify successful hold and resume of connected call
Verify successful forwarding of incoming calls
Verify successful forwarding of incoming calls
Verify device’s mute function
Verify successful transmission of in-band and out-ofband digits (RFC2833) for calls placed to and from the
DUT with a variety of other devices
Verify that device notifies the user about missed calls
Verify the device’s volume adjustment function
Pass
Pass
Pass
Pass
Pass
Note-1
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Note 1: DTMF tones initiated by the Spectralink 8400 handsets work properly with Auto Attendant menus and
other automated equipment that require tones. The test plan also tests the phones capability of sending tones
and receiving DTMF tones from other devices (i.e. ShorePhones and other SIP endpoints). The Spectralink
8400 handsets properly send DTMF tones to the other devices and are heard by the remote device, but when the
Spectralink is receiving tones from these devices it does not play the tone to the user. Since we can think of no
application that would be affected by this we marked it as a passed test case.
Table 2: Extended Feature Test Cases
ID
Name
Description
Notes
3.1
Call waiting
Pass
3.2
3.3
Park
Extended forward
3.4
Extended forward from
SIP DUT
Transfer – blind
Transfer – monitored
Conference – ad hoc
Verify appropriate notification and successful
connection of incoming call while busy with another
party
Verify successful park and retrieval of connected call
Verify extended call forwarding options – busy
forwarding, ring no answer forwarding
Verify extended call forwarding options – busy
forwarding, ring no answer forwarding
Verify successful blind transfer of connected call
Verify successful monitored transfer of connected call
Verify successful ad hoc conference of three parties
3.5
3.6
3.7
3.8
3.9
3.10
Place call – secondary line
Receive call – secondary
line
Callback
3.11
Headset
3.12
Ring selection
Verify successful call placement using secondary line
Verify successful connection of incoming call on
secondary line
Verify successful connection of a call using the missedcall callback feature of the device
Verify the device’s support for external headsets (using
headsets supplied by the 3P phone vendor)
Verify the device’s ability to change the ring type
Pass
Pass
Pass
Pass
Pass
Pass
Note-2
Pass
Pass
Pass
Not Tested
Supported
by DUT
Pass
Note 2: SpectraLink 8400 handsets default to a maximum of three participants to a conference call. The system
administrator can increase the maximum number of participants to a conference call.
ID
3.13
Name
Caller ID
3.14
3.16
SIP Device Generates
Busy Tone
POTS Analog Gateway
supports the transfer
operation by “flashing”
911
3.17
3.18
Fax Handling
Auto Attendant Menu
3.19
Auto Attendant Menu
“Dial by Name”
3.20
Auto Attendant Menu
checking Voice Mail
mailbox
3.15
Description
Verify that Caller ID name and number is sent and
received from SIP endpoint device
Verify that SIP DUT generates busy tone when calling a
busy extension
Verify that the POTS Analog Gateway can support the
transfer operation by “flashing”
Notes
Pass
Verify dialing “911” on DUT could connect with “911”
services
Verify that fax can be sent and received through DUT
Verify that DUT can initate calls properly to a ShoreTel
Auto Attendant menu and that you can transfer to the
desired extension.
Verify that DUT can initiate calls properly to a ShoreTel
Auto Attendant menu and that you can transfer to the
desired extension using the “Dial by Name” feature.
Verify that DUT can initiate calls properly to a ShoreTel
Auto Attendant menu and that you can transfer to the
Voice Mail Login Extension.
Pass
Note-3
N/A
Pass
Pass
N/A
Pass
Pass
3.21
Initiate call to a Hunt
Group
3.22
Initiate call to a
Workgroup
3.23
Hunt Group Member
3.24
Workgroup Agent
3.25
Call Forward – “FindMe”
3.26
ShoreTel Converged
Conferencing Server
3.27
Bridged Call Appearance
(BCA) extension
3.28
Additional Phones
(Simulring)
Initiate a call from DUT and verify that calls route to the
proper Hunt Group and are answered by an available
hunt group member with audio in both directions using
G.729 and G.711 codecs.
Initiate a call from DUT and verify that calls route to the
proper Workgroup and are answered successfully by an
available workgroup agent with audio in both directions
using G.729 and G.711 codecs.
Verify that incoming calls to a hunt group can be
answered properly when DUT is a member of the hunt
group.
Verify that incoming calls to a workgroup can be
answered properly when DUT is an agent of the
workgroup.
Verify that calls are forwarded to DUT’s “FindMe”
destination. Verify that DUT works properly when it’s a
“FindMe” destination
Verify that calls are properly forwarded to the ShoreTel
Converged Conferencing Server and it properly accepts
the access code and you’re able to participate in the
conference.
Verify that DUT can initiate calls properly to a BCA
extension and the call is presented to all of the phones
that have BCA configured. Verify that the call can be
answered, placed on-hold and then transferred.
Verify that calls ring simultaneously on DUT and
ShoreTel IP Phone
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Note 3: The Polycom SpectraLink 8400 Series handsets can generate calls to emergency numbers (911), but we
did not test calling an actual emergency services center, calls were made in a controlled environment to verify
call placement.
Configuration Overview
The following steps are required to configure the Polycom SpectraLink 8440 phones to work with the ShoreTel
system.
ShoreTel Configuration
This section describes the ShoreTel system configuration to support the Polycom SpectraLink 8440 phones. The
section is divided into general system settings and individual user configurations needed to support the Polycom
SpectraLink 8440 phones.
ShoreTel System Settings - General
The first settings to address within the ShoreTel system are the general system settings. These configurations
include the call control, the switch, and the site settings. If these items have already been configured on the
system, skip this section and go on to the “ShoreTel System Settings – Individual Users” section below.
Call Control Settings
The Call Control Options within ShoreWare® Director may need to be reconfigured. To configure these
settings for the ShoreTel system, log into ShoreWare Director and select “Administration”, “Call Control”,
and then “Options” (Figure 2).
Figure 2 – Administration Call Control/Options
The “Call Control/Options” screen will then appear (Figure 3).
Figure 3 – Call Control/Options Screen
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If this is an upgrade from previous ShoreTel versions, you may see a parameter named “Always Use
Port 5004 for RTP” If so, you will need to disable this parameter by un-checking the box and saving the
setting. When enabled, SIP extension configuration will fail. It is also important to note that this “one
time” setting requires a system restart (all servers first, then ShoreGear switches followed by IP
Phones) to take effect. Once the server has been restarted, this configuration parameter will no longer
be visible, or may be grayed out. The default for new installations is disabled, thus the parameter is not
visible (as shown in Figure 3).
Realm: The realm is used in authenticating all SIP devices. It is typically a description of the computer
or system being accessed. Changing this value will require reboot of switches serving as SIP
extensions. It is not necessary to modify this parameter to get the Polycom solution functional.
SIP session interval: Session interval value indicates the session (call) “keep alive” period. There is no
need to modify the default value of 3600 seconds.
SIP session refresher: The refresher setting decides if user agent client or user agent server refreshes
the session. Again, there is no need to modify the default value of “Caller (UAC).” This allows
Polycom to be in control of the session timer refresh.
Switch Settings - Allocating Ports for SIP Extensions
When allocating Ports for SIP extensions, these changes are modified by selecting “Administration” then
“Switches” followed by “Primary” in ShoreWare Director (Figure 4).
Figure 4 – Administration/Switches
This action brings up the “Switches” screen. From the “Switches” screen, simply select the name of the switch
to configure. The “Edit ShoreGear …Switch” screen will be displayed. Within the “Edit ShoreGear …Switch”
screen, define one of the “Port Type” settings from the available ports to “100 SIP Proxy” (Figure 5) as well as
sufficient “IP Phone” ports to support the total number of SpectraLink 8440 phones, then save the change.
Note: If your installation requires more than 100 SIP extensions, configure the “Port Type” as “100
SIP Proxy” as necessary (i.e. two ports configured for “100 SIP Proxy” will provide 200 SIP extensions).
Remember, SIP endpoints also utilize IP Phone Ports.
Figure 5 – Edit Switches
If the ShoreGear switch that you have selected has “built-in” capacity (i.e., ShoreGear 50/90/220T1/E1,
etc.) for IP phones and SIP trunks, you can also remove 5 ports from the total number available to provide
the “100 SIP Proxy” configuration necessary (Figure 6).
Note: Every 5 ports you remove from the total available will result in “100 SIP Proxy” ports being
made available.
One dedicated ShoreGear 120 switch can act as a proxy for the entire site and support up to 2400 SIP
phones.
Figure 6 – ShoreGear Switch Built-in Capacity
Site Settings
The next settings to address are the administration of sites. These settings are modified under the ShoreWare
Director by selecting “Administration” then “Sites” (Figure 7).
Figure 7 – Administration/Sites
This selection brings up the “Sites” screen. Within the “Sites” screen, select the name of the site to configure.
The “Edit Site” screen will then appear. Scroll down to the “SIP Proxy” parameters (Figure 8).
Figure 8 – Site Screen SIP Proxies
The “Virtual IP Address” parameter is a new configuration parameter beginning with ShoreTel 8. This “Virtual
IP Address” is an IP address that can be moved to a different switch during a failure. For each site that supports
SIP extensions, one “Virtual IP Address” is defined that will act as the SIP Proxy for the site. This IP address
must be unique and static.
The ShoreTel server will assign this “Virtual IP Address” to the ShoreGear that is configured as SIP proxy for
the site. Two ShoreGear switches can be configured as SIP proxy servers for redundancy and reliability
purposes. If the primary proxy server goes down, the other proxy switch will take over the “Virtual IP Address.”
Due to this “Virtual IP Address” mechanism, SIP phones will not know if the proxy switch goes off-line.
Note: If you choose not to define a “Virtual IP Address,” you can only define one proxy switch, and there
will be no redundancy or failover capabilities. The switches available in the “Proxy Switch 1 / 2” will only be
shown if proxy resources have been enabled on the switch.
The Admission Control Bandwidth defines the bandwidth available to and from the site. This is important as
SIP endpoints may be counted against the site bandwidth. See the ShoreTel Planning and Installation Guide for
more information about this.
Beginning with ShoreTel 8.1, we now add 11 CODECs by default. These CODECs can be grouped as “Codec
Lists” and defined in the sites page for “Inter-site” and “Intra-site” calls. See ShoreTel’s Administration Guide
for more information. The default settings will work properly with the Polycom SpectraLink 8440 phones.
Creating SIP Extension
You need to create a user extension for a Polycom SpectraLink 8440 phone. This is accomplished from
ShoreWare Director by selecting “Administration” followed by “Users…” then “Individual Users” This
action will bring up the “Individual Users” screen at the top of the page. To the right of “Add new user at site:”
select the site you wish to create the user in (from the drop down menu), and select “Go” (Figure 8).
Figure 8 – Individual Users Settings
This action brings up the “Users” “Edit Users” screen (Figure 9).
Figure 9 – Adding/Editing Users
Define the “First Name” and “Last Name” as you deem appropriate. ShoreWare Director will auto-assign the
next available “Number” (i.e., extension), but you can modify it to any available extension. Define the
“License Type” and “Access Type” as needed; in this example we chose “Extension and Mailbox” although
it’s not necessary to have a mailbox, and “Professional” for “Access License”. Define the proper “User Group”
and set the “Primary Phone Port” to “Any IP Phone.”
Note: If you configured the “License Type” for “Extension-Only,” you cannot select “Any IP Phone” but
instead must set the “Home Port” for the “SoftSwitch” selection. Save your changes, then scroll down to the
“SIP Password:” section (Figure 10).
Figure 10 – Individual User SIP Settings
There is no default “SIP Password” it is masked with the appearance that there is, but don’t be confused to
think that there’s a default password. You can modify it to any value you wish, but be certain to note what you
changed it to, as you will need it when configuring the Polycom SpectraLink 8440. Save your changes.
SIP Profiles
ShoreWare Director’s , “IP Phones…” section contains the “SIP Profiles” option. Beginning with ShoreTel 8,
the ShoreTel system comes standard with a “_System” and “_ShorePhoneIP8000” SIP profiles (they cannot be
deleted - only disabled). By default, the Polycom SpectraLink 8440 phone utilizes the “_System” profile. In
order to optimize the functionality, you will need to add a custom profile. This is accomplished from ShoreWare
Director by selecting “Administration” followed by “IP Phones…”, then select “SIP Profiles” This action
brings up the “SIP Profiles” screen. At the top of the page, below the “SIP Profiles List”, select the “New…”
radio button, as shown in Figure 11.
Figure 11 – SIP Profiles
This action brings up the “Edit SIP Profile” screen, Figure 12.
Figure 12 – Edit SIP Profile
Define a “Name:” for the entry as you deem appropriate, we recommend that you use a name that describes the
SIP endpoint. For the “User Agent:” option, enter “PolycomSpectraLink.*” (without quotes, make sure to
include the period followed by the asterisk) for the Polycom SpectraLink 8440 phone; the “Priority:” defaults
to “100”, no change is required. Enable the profile by checking (enabling) the “Enable” option. In the
“Custom Parameters:” options, add the following entries:
MWI=notify
SendEarlyMedia=1
1CodecAnswer=0
StripVideoCodec=1
AddGracePeriod=0
FakeDeclineAsRedirect=1
XferFailureNotSupported=1
Save the changes.
Note: Please do not disable any of the default SIP profiles. In case there are issues with the custom profile
defined, disabling the system profiles may cause the Polycom SpectraLink 8440 phones to not be added to the
ShoreTel system. Refer to ShoreTel’s Planning and Installation Guide for more information.
Polycom SpectraLink 8440 Phone Configuration
To setup the Polycom SpectraLink 8440 phones with the ShoreTel system, it must first be installed and
operating on the network, please refer to the respective Polycom SpectraLink 8400 Series Wireless Telephone
Deployment Guide or Polycom UC Software Administrator’s Guide at:
http://support.polycom.com/PolycomService/support/us/support/voice/wi-fi/spectralink_8400_wireless.html
Note: Polycom recommends using configuration files hosted by a centralized server for all Polycom
SpectraLink 8400 Series Handset configuration and settings. Please see Polycom’s setup & maintenance
documents on configuration file management in the troubleshooting section at the end of this document. If a
centralized server is unavailable, you may configure the devices by hand as directed below.
To configure the SpectaLink 8440 handsets we used a DHCP server for the network parameters, then manually
provisioned the minimum configuration parameters required for validation with the ShoreTel system.
Polycom SpectraLink 8440 Phone Settings – Phone User Interface
The following settings will be managed through the phone’s menu interface:
1. From the Home screen, navigate to Settings, then Advanced Settings.
2. At the Enter Password prompt, enter the administrative password (The default password is 456).
3. Select Administration Settings, then Line Configuration.
4. Set the Calls Per Line Key parameter as desired.
5. Navigate to the parameter Line 1and press the OK key.
6. Enter the desired Display Name. Use the Mode softkey to toggle between text and numbers.
7. Navigate to the parameter Address and enter the desired address (example: 353 Our example is set as
the extension number associated for this user created in ShoreWare Director). Use the Mode softkey to
toggle between text and numbers.
8. Navigate to the parameter Label and enter the desired label (example: 353) as you would like it to be
displayed on the SpectraLink 8440 handset. Use the Mode softkey to toggle between text and numbers.
9. Navigate to the parameter Authentication, and enter the desired User ID, this is the extension number
associated for this user created in ShoreWare Director.
10. Next enter the Password, this is the SIP Password configured for this user in ShoreWare Director.
11. Navigate to the parameter SIP Protocol, and verify that the parameter Enabled is configured for Yes.
12. Navigate to the parameter Server 1.
13. Enter the IP Address of the ShoreGear SIP Proxy Switch for the parameter Address.
14. For the parameter Port, enter 5060.
15. Verify the parameter Register is configured for Yes (Default).
16. Verify the parameter Transport is configured for Naptr (Default).
17. Press the Back key four times.
18. Select Save Config.
19. The Polycom SpectraLink 8440 will reboot and register to your ShoreTel IP Phone system.
Polycom SpectraLink 8440 Settings – Web Configuration Utility
In order to adjust settings via the Web Configuration Utility, you need the SpectraLink 8440’s IP address. Use
the following steps to retrieve the SpectraLink 8440’s IP address.
1. From the Home screen, navigate to Settings, then Status.
2. Select Network, then TCP/IP Parameters.
3. The LCD will display the IP address of your SpectraLink 8440 handset, it will be displayed at the field
IP: xxx.xxx.xxx.xxx.
Once you have retrieved the IP address of the Polycom SpectraLink 8440 handset you can set the ShoreTel
Voice Mail Login Extension, in order to access your voice mail messages using your SpectraLink 8440 handset.
1. Bring up a web browser on a PC/Laptop that is on the same network as, or with network access to the
Polycom SpectraLink 8440 handset.
2. Enter the SpectraLink 8440’s IP address in the browser’s address bar, for example:
http://xxx.xxx.xxx.xxx
3. You will be prompted for a User Name and Password. The default user name is “Polycom” and the
administrative password is “456”, then click Submit.
4. Once logged into the Web Configuration Utility, click the menu item Settings, and then scroll down to
Lines.
5. Select the corresponding Line number, then click on the + to expand the section Message Center.
1. Enter the ShoreTel Voice Mail Login Extension into the fields for Subscriber and Callback Contact.
In our example we configured the value of 102, which can be found in ShoreWare Director,
Administration, then System Parameters... followed by System Extensions.
2. Change the Callback Mode parameter to Contact.
3. Click Save, then at the Confirmation prompt, click Yes to save the change.
Polycom Troubleshooting
Refer to the following documents for troubleshooting tips.
•
•
•
•
Technical Bulletins for Wi-Fi Communications
Polycom UC Software Administrator’s Guide (Chapter 11 Troubleshooting Your
Polycom Phones)
SpectraLink 8400 Series Wireless Telephone Deployment Guide
Safety Guide for SpectraLink 8020/8030 and 8440/8450 Series Wireless Telephones
Polycom Technical Support
If you are a certified Polycom reseller with a valid CPC# and have questions please contact Polycom Support
Hotline at (800) 775-5330. The hotline is open Monday through Friday, 6 a.m. to 6 p.m. Mountain Time.
If you are a non-certified reseller, please contact your wireless handset distributor to obtain tier 1 support and
learn how to become a certified Polycom reseller.
For Technical Support: technicalsupport@polycom.com
For Knowledge Base: http://www.polycom.com/usa/en/support/voice/voice.html
Document Feedback
ShoreTel IP PBX administrators who would like to provide feedback on the contents of this
document should send it to TPPfeedback@shoretel.com.
Document and Software Copyrights
Copyright © 2011 by ShoreTel, Inc., Sunnyvale, California, U.S.A. All rights reserved. Printed in the United
States of America. Contents of this publication may not be reproduced or transmitted in any form or by any
means, electronic or mechanical, for any purpose, without prior written authorization of ShoreTel
Communications, Inc.
ShoreTel, Inc. reserves the right to make changes without notice to the specifications and materials contained
herein and shall not be responsible for any damage (including consequential) caused by reliance on the materials
presented, including, but not limited to typographical, arithmetic or listing errors.
Trademarks
The ShoreTel logo, ShoreTel, ShoreCare, ShoreGear, ShoreWare and ControlPoint are registered trademarks of
ShoreTel, Inc. in the United States and/or other countries. ShorePhone is a trademark of ShoreTel, Inc. in the
United States and/or other countries. All other copyrights and trademarks herein are the property of their
respective owners.
Disclaimer
ShoreTel tests and validates the interoperability of the Member's solution with ShoreTel's published software
interfaces. ShoreTel does not test, nor vouch for the Member's development and/or quality assurance process,
nor the overall feature functionality of the Member's solution(s). ShoreTel does not test the Member's solution
under load or assess the scalability of the Member's solution. It is the responsibility of the Member to ensure
their solution is current with ShoreTel's published interfaces.
The ShoreTel Technical Support organization will provide Customers with support of ShoreTel's published
software interfaces. This does not imply any support for the Member's solution directly. Customers or reseller
partners will need to work directly with the Member to obtain support for their solution.
Company Information
ShoreTel, Inc.
960 Stewart Drive
Sunnyvale, California 94085 USA
+1.408.331.3300
+1.408.331.3333 fax
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