SATO CG4 Series Operator Manual

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SATO CG4 Series Operator Manual | Manualzz

Operator Manual

For printer model:

CG4 Series

CG408DT

CG412DT

Direct Thermal Type

CG408TT

CG412TT

Thermal Transfer Type

PN: 9001218C

Read this Operator Manual before using this product.

Keep this document available for future reference.

www.satoamerica.com

SATO America, Inc.

10350A Nations Ford Road

Charlotte, NC 28273

Main Phone: (704) 644.1650

Technical Support: (704) 644.1660

Technical Support Fax: (704) 644.1661

E-Mail: [email protected]

[email protected]

www.satoamerica.com

Copyright 2011 SATO America, Inc. All rights reserved

Caution

(1) Reproduction in any manner of all or part of this document is prohibited.

(2) The contents of this document may be changed without prior notice.

(3) Great care has been taken in the preparation of this document. However, if, for any reason, if any problems, mistakes, or omissions are found, please contact your SATO reseller or technical support center.

FCC statement

The printer complies with the requirements in Part 15 of FCC Rules for a Class B Computing Device.

Operating the printer in a residential area may cause unacceptable interference to radio and TV reception.

If the interference is unacceptable, you can reposition the equipment, which may improve reception.

PN: 9001218C

Safety Precautions

Safety Precautions

Please read the following information carefully before installing and using the printer.

Pictographic Symbols

This instruction manual and the printer labels use a variety of pictographic symbols to facilitate safe and correct use of the printer and to prevent injury to others and property damage. The symbols and meanings for them are given below. Be sure to understand these symbols well before reading the main text.

Warning

Caution

Ignoring the instructions marked by this symbol and erroneously operating the printer could result in death or serious injury.

Ignoring the instructions marked by this symbol and erroneously operating the printer could result in injury or property damage.

Example Pictographs

The pictograph means “Caution is required.” A specific warning symbol is contained inside this pictograph (The symbol at left is for electric shock).

The pictograph means “Should not be done.” What is specifically prohibited is contained in or near the pictograph (The symbol at left means “Disassembly prohibited”).

The pictograph means “Must be done.” What is specifically to be done is contained in the pictograph (The symbol at left means “Unplug the power cord from the outlet”).

Do not set on an unstable area

• Do not set on an unstable area, such as a wobbly table or slanted area or an area subject to strong vibration. If the printer falls off or topples over, it could injure someone.

Do not place containers full of water or other liquid on the printer

• Do not place flower vases, cups, or other containers holding liquids, such as water or chemicals, or small metal objects near the printer. If they are spilled and get inside the printer, immediately turn off the power switch, unplug the power cord from the outlet, and contact your SATO reseller or technical support center. Using the printer in this condition could cause a fire or electric shock.

Do not put objects inside the printer

• Do not insert or drop in metal or burnable objects inside the printer’s openings (cable outlets, etc.). If foreign objects do get inside the printer, immediately turn off the power switch, unplug the power cord from the outlet, and contact your SATO reseller or technical support center.

Using the printer in this condition could cause a fire or electric shock.

Warning

Do not use other than the specified voltage

• Do not use other than the specified voltage. Doing so could result in fire or electric shock.

Always ground the connections

• Always connect the printer’s ground wire to a ground. Not grounding the ground wire could result in electric shock.

Handling of the power cord

• Do not damage, break, or modify the power cord. Also, do not place heavy objects on the power cord, heat it, or pull it because doing so could damage the power cord and cause a fire or electric shock.

• If the power cord becomes damaged (core is exposed, wires broken, etc.), contact your SATO reseller or technical support center.

Using the power cord in this condition could cause a fire or electric shock.

• Do not modify, excessively bend, twist, or pull the power cord. Using the power cord in such a condition could cause a fire or electric shock.

When the printer has been dropped or broken

• If the printer is dropped or broken, immediately turn off the power switch, unplug the power cord from the outlet, and contact your SATO reseller or technical support center. Using the printer in this condition could cause a fire or electric shock.

Do not use the printer when something is abnormal about it

• Continuing to use the printer in the event something is abnormal about it, such as smoke or unusual smells coming from it, could result in fire or electric shock.

Immediately turn off the power switch, unplug the power cord from the outlet, and contact your SATO reseller or technical support center for repairs. It is dangerous for the customer to try to repair it, so absolutely do not attempt repairs on your own.

Do not disassemble the printer

• Do not disassemble or modify the printer. Doing so could result in fire or electric shock.

Contact your SATO reseller or technical support center to conduct internal inspections, adjustments, and repairs.

CG4 Series Operator Manual Page i

Safety Precautions

Regarding the cutter

• Do not touch the cutter with your hands or do not put something into the cutter.

Doing so could result in an injury.

Warning

Using the head cleaning fluid

• Use of flame or heat around the head cleaning fluid is prohibited. Absolutely do not heat it or subject it to flames.

• Keep the fluid out of reach of children to prevent them from accidentally drinking it. If the fluid is drunk, immediately consult with a physician.

Do not place in areas with high humidity

• Do not place the printer in areas with high humidity or where condensation forms. If condensation forms, immediately turn off the power switch and do not use the printer until it dries. Using the printer while condensation is on it could result in electric shock.

Carrying the Printer

• When moving the printer, always unplug the power cord from the outlet and check to make sure all external wires are disconnected before moving it. Moving the printer with the wires still connected could damage the cords or connecting wires and result in a fire or electrical shock.

• Do not carry the printer with paper loaded in it. The paper could fall out and cause an injury.

• When setting the printer on the floor or a stand, make sure not to get your fingers or hands pinched under the printer feet.

Caution

Power supply

• Do not operate the power switch or plug in/unplug the power cord with wet hands.

Doing so could result in electric shock.

Power cord

• Keep the power cord away from hot devices. Getting the power cord close to hot devices could cause the cord’s covering to melt and cause a fire or electrical shock.

• When unplugging the power cord from the outlet, be sure to hold it by the plug. Pulling it by the cord could expose or break the core wires and cause a fire or electric shock.

• The power cord set that comes with the printer is especially made for this printer. Do not use it with any other electrical devices.

Print head

• The print head is hot after printing. Be careful not to get burned when replacing paper or cleaning immediately after printing.

• Touching the edge of the print head immediately after printing could result in injury. Use caution when replacing the label or cleaning the print head.

• You should not replace the print head without having received the proper training.

Loading paper

• When loading roll paper, be careful not to get your fingers pinched between the paper roll and the supply unit.

Top cover

• Be careful not to get your fingers pinched when opening or closing the top cover. Also be careful the top cover does not slip off and drop.

When not using the printer for a long time

• When not using the printer for a long time, unplug the power cord from the outlet to maintain safety.

During maintenance and cleaning

• When maintaining and cleaning the printer, unplug the power cord from the outlet to maintain safety

Page ii CG4 Series Operator Manual

Safety Precautions

Precautions for Installation and Handling

Printer operation can be affected by the printer environment.

Refer to the following instructions for installation and handling of CG4 Series printer.

Select a Safe Location

Place the printer on a surface that is flat and level.

Do not place the printer in a location subject to water or oil.

If the surface is not flat and level, this may result in poor print quality. This may also cause malfunction and shorten the life span of the printer.

Do not place the printer in a location where it will be splashed with water or oil. Water or oil entering inside the printer may cause a fire, electric shock, or malfunction.

Do not place the printer on a location that produces vibration.

Avoid dust.

Giving serious vibration or shock to the printer may cause malfunction and shorten the life span of the printer.

Dust build up may result in poor print quality.

Keep the printer out of high temperature and humidity.

Avoid locations subject to extreme or rapid changes in temperature or humidity.

Keep out of direct sunlight.

This printer has a built-in optical sensor. Exposure to direct sunlight will make the sensor less responsive and may cause the label to be sensed incorrectly.

Close the top cover when printing.

Power Supply

This printer requires an AC power supply.

Be sure to connect the printer to an AC power supply via the supplied AC adapter.

Provide a stable source of electricity to the printer.

When using the printer, do not share its power outlet with other electrical devices that could result in power fluctuations and performance issues with your printer.

Connect the power cord to a grounded power outlet.

Make sure that the printer is plugged into a grounded power outlet.

CG4 Series Operator Manual Page iii

Safety Precautions

Page iv CG4 Series Operator Manual

Table of Contents

Table of Contents

Introduction ................................................................................................................... 1 - 1

1.1 Features of the Printer...................................................................................................... 1 - 1

1.2 Unpacking ........................................................................................................................ 1 - 2

1.3 Parts Identification............................................................................................................ 1 - 3

Installation ..................................................................................................................... 2 - 1

2.1 Site Location .................................................................................................................... 2 - 2

2.2 Media Selection................................................................................................................ 2 - 2

2.3 Loading Labels................................................................................................................. 2 - 3

2.4 Loading the Carbon Ribbon (For CG408TT, CG412TT only) .......................................... 2 - 7

2.5 Connections ................................................................................................................... 2 - 10

Operation and Configuration ....................................................................................... 3 - 1

3.1 Operator Panel................................................................................................................. 3 - 2

3.2 Operating Modes.............................................................................................................. 3 - 3

3.3 User Test Print Mode ....................................................................................................... 3 - 4

3.4 Factory Test Print Mode ................................................................................................... 3 - 8

3.5 Operation Setting Mode ................................................................................................. 3 - 11

3.6 Program Download Mode............................................................................................... 3 - 13

3.7 Font Download Mode ..................................................................................................... 3 - 15

3.8 Default Setting Mode...................................................................................................... 3 - 16

3.9 HEX Dump Mode ........................................................................................................... 3 - 17

3.10 Error Occurrence While Downloading .......................................................................... 3 - 17

3.11 Printer Configurations Setting ...................................................................................... 3 - 18

Troubleshooting............................................................................................................ 4 - 1

4.1 Error signal troubleshooting ............................................................................................. 4 - 2

4.2 Troubleshooting table....................................................................................................... 4 - 4

4.3 Interface troubleshooting.................................................................................................. 4 - 6

4.4 Test print troubleshooting................................................................................................. 4 - 7

Cleaning and Maintenance........................................................................................... 5 - 1

5.1 Cleaning The Print Head, Platen and Rollers................................................................... 5 - 2

5.2 How To Clean The Printer (Cleaning Kit) ......................................................................... 5 - 2

5.3 How To Clean The Printer (Cleaning Sheet).................................................................... 5 - 3

5.4 Easy Replacement of Parts.............................................................................................. 5 - 4

5.5 Adjusting Print Quality ...................................................................................................... 5 - 7

General Specifications ................................................................................................. 6 - 1

6.1 Printer Basic Specifications.............................................................................................. 6 - 1

6.2 Optional Accessories Specifications ................................................................................ 6 - 7

Interface Specifications................................................................................................ 7 - 1

7.1 Interface types.................................................................................................................. 7 - 1

7.2 RS232C Serial Interface................................................................................................... 7 - 2

7.3 IEEE 1284 Parallel Interface ............................................................................................ 7 - 6

7.4 Universal Serial Bus (USB) Interface ............................................................................... 7 - 9

7.5 Local Area Network (LAN) Ethernet ............................................................................... 7 - 11

CG4 Series Operator Manual Page 1

Table of Contents

Appendix........................................................................................................................ 8 - 1

8.1 Optional Accessories - Cutter........................................................................................... 8 - 2

8.2 Optional Accessories - Dispenser .................................................................................... 8 - 3

8.3 Positions of sensors and options...................................................................................... 8 - 5

8.4 Operation Mode Selection................................................................................................ 8 - 6

8.5 Base Reference Point ...................................................................................................... 8 - 7

8.6 Offset position Adjustment ............................................................................................... 8 - 9

8.7 Paper End ...................................................................................................................... 8 - 10

8.8 Ribbon End .................................................................................................................... 8 - 11

SATO Group of Companies ......................................................................................... 9 - 1

SATO Group of Companies ................................................................................................... 9 - 2

Page 2 CG4 Series Operator Manual

Section 1: Introduction

INTRODUCTION

Thank you for your investment in this SATO printer product.

This Operators Manual contains the basic information about the installation, setup, configuration, operation and maintenance of the printer.

A total of eight topics are covered herein, and they are organized as follows:

Section 1: Introduction

Section 2: Installation

Section 3: Operation and Configuration

Section 4: Troubleshooting

Section 5: Cleaning and Maintenance

Section 6: General Specifications

Section 7: Interface Specifications

Section 8: Appendix

It is recommended that you read carefully and become familiar with each section before installing and maintaining the printer. Refer to the Table Of Contents at the front of this manual to search for the relevant information needed. All page numbers in this manual consist of a section number followed by the page number within the stated section.

This section assists you in unpacking the printer from the shipping container. You will also be guided through a familiarization tour of the main parts and controls.

The following information is provided herein:

• Features of the printer

• Unpacking

• Parts Identification

1.1 FEATURES OF THE PRINTER

The CG4 Series is 4 inch Compact Desktop printer (Thermal Transfer or Direct Thermal). With a 32-bit RISC

CPU, 4 ips print speed, and 4MB Flash Memory, the CG4 Series is an economical printer with numerous features making it suitable for a wide range of applications. The key features of the CG4 Series are:

• High Print Resolution with crisp printing quality (203dpi or 305dpi)

• Multiple Interface

• Cutter and Dispenser Printer Options

• Linerless Label Support

• Easy Media Loading

• Standalone Capability using Keypad

• Tool-less changing of print head and platen roller for easier maintenance

• Codepage Support and Emulations

• Safety Top Cover Latch

• Distinctive Chassis color

CG4 Series Operator Manual Page 1-1

Section 1: Introduction

1.2 UNPACKING

When unpacking the printer, take note of the following:

1.

The box should stay right-side up.

Lift the printer out of the box carefully.

2.

Remove all the packaging from the printer.

3.

Remove the accessory items from their protective containers.

4.

Set the printer on a solid, flat surface. Inspect the shipping container and printer for any sign of damage that may have occurred during shipping. Please note that SATO shall hold no liability of any damage of any kind sustained during shipping of the product.

Notes

• If the printer has been stored in the cold, allow it to reach room temperature before turning it on.

• Please do not discard the original packaging box and cushioning material after installing the printer. They may be needed in future, if the printer needs to be shipped for repairs.

1.2.1 Included Accessories

After unpacking the printer, verify that you have the following materials:

User Documents

(Quick Guide, Warranty, etc) Power plug* AC adapter

* The shape of the power plug may vary, depending on the location where it was purchased.

Page 1-2 CG4 Series Operator Manual

Section 1: Introduction

1.3 PARTS IDENTIFICATION

Front view

1

2

3

4

7

8

5

6

1

2

3

4

5

6

Operator panel

It consists of two contact buttons and two

LED indicators (green and red).

Top cover

Open this cover to load the media and ribbon.

Cover open/close latch

Pull these latches on both sides of the printer forward to open the Top cover of the printer.

Media ejection slot

Opening for media output.

POWER button

Press this button to turn the power on or off.

FEED/LINE button

Press this button to select the printer status

(online/ offline) or to feed the media.

7

8

ERROR LED indicator

The LED lights or blinks red when an error is detected in the printer.

During printer configuration setting, the

ERROR indicator responses in conjunction with the ON LINE (POWER) indicator to show the modes of the printer.

ON LINE (POWER) LED indicator

The LED lights green when the printer is online and blinks green when the printer is offline.

During printer configuration setting, the ON

LINE (POWER) indicator responses in conjunction with the ERROR indicator to show the modes of the printer.

CG4 Series Operator Manual Page 1-3

Section 1: Introduction

1.3 PARTS IDENTIFICATION (cont’d)

Back view

USB and RS232C interface on-board

9

USB and LAN interface on-board

USB and IEEE interface on-board

10

11

13

10

11

12

10

14

11

9

10

Media inlet

An opening for Fan-folded media or media from unwinder to feed in to the printer.

DC input power terminal

Supplies power to the printer by inserting the power cable via the AC adapter.

11

USB interface terminal

To connect printer to the host computer using the USB interface.

12

RS-232C interface terminal

To connect printer to the host computer using

RS-232C interface.

Or, to connect the optional Keypad, Scanner or

Smart keyboard to the printer.

13

14

LAN interface terminal

To connect printer to the host computer using

LAN interface.

IEEE interface terminal

To connect printer to the host computer using

IEEE interface.

Page 1-4 CG4 Series Operator Manual

Section 1: Introduction

1.2 PARTS IDENTIFICATION (cont’d)

Internal view when Top cover is opened

15

16

17

18

19

20

21

22

CG408TT/ CG412TT CG408DT/ CG412DT

15

16

17

18

Print head

This component is used to print on the media.

Perform maintenance at regular intervals.

Ribbon unit

Used to load the ribbon and wind up the used ribbon.

Pull out lever

This is used to pull out the ribbon unit from the top cover for ribbon loading.

Roll media holder

To hold the roll media.

19

Media guide slide lever

Set to meet the size of the media used.

20

Media guide and I-Mark/ Gap sensor

A guide for the media to feed properly.

Detects the I-Mark on the media or gap of the label.

21

Platen roller

This roller feeds the media. Perform maintenance at regular intervals.

22

Optional device compartment

Used to install optional cutter or dispenser unit.

15

18

20

19

21

22

CG4 Series Operator Manual Page 1-5

Section 1: Introduction

This page is intentionally left blank

Page 1-6 CG4 Series Operator Manual

Section 2: Installation

INSTALLATION

This section assists you in installing consumable media in the printer, as well as adjustment instructions and installing other optional attachment units.

The following information is provided:

• 2.1 Site Location

• 2.2 Media Selection

• 2.3 Loading Labels

• 2.4 Loading the Carbon Ribbon (For CG408TT, CG412TT only)

• 2.5 Connections

CG4 Series Operator Manual Page 2-1

Section 2: Installation

2.1 SITE LOCATION

Consider the following when setting up the printer:

• Place the printer on a solid flat surface with adequate space. Make sure there is enough space above the printer to provide clearance for the top cover to swing open.

• Place it away from hazardous materials or dusty environments.

• Place it within operational distance of the host computer, within interface cable specifications.

2.2 MEDIA SELECTION

The size and type of the labels or paper to be printed should have been taken into consideration before printer purchase. Ideally, the media width will be equal to, or just narrower than, the print head. Using media that does not cover the print head will allow the platen roller to tread on it and wear it out. The media edge will also wear a groove in the platen roller, which can affect print quality.

Note:

For optimal print performance and durability, please use SATO-certified label and ribbon supplies on this printer.

Using supplies not tested and approved for use by SATO can result in unnecessary wear and damage to vital parts of the printer, and may void the warranty.

This printer can print on roll media or fan-folded media. The methods used for loading roll media and fanfolded media differ. The printer uses sensors to detect I-Marks or gap on the media in order to precisely position the print content.

Face-in Roll media Face-out Roll media Fan-fold media

Label gap/

I-Mark

Front side

Paper feed direction

1.5 mm

3 mm

Gap (spacing)

Reverse side I-Mark l-Mark paper

Front side

Paper feed direction

Reverse side I-Mark

Label gap/

I-Mark

Front side

Paper feed direction 1.5 mm

3 mm

Gap (spacing) Fold perforation

Reverse side I-Mark

Page 2-2 CG4 Series Operator Manual

2.3 LOADING LABELS

2.3.1 Loading Roll media

1.

With the power supply off, pull the cover open/close latches

1

on both sides of the printer toward you to unlock the top cover, and then open the top cover

2

.

Note:

Make sure that the cover rests firmly so that it will not fall forward and injure your hands.

2.

While holding the media guide slide lever, adjust the width of the media holder

1

to match the media size.

Section 2: Installation

1

2

1

1

Media guide slide lever

3.

Load the media onto the media holder.

4.

After pulling out the media, pass the media through the media guides and place the leading edge of the media on top of the platen roller.

Note:

Make sure the printed side of the media is facing upwards.

Media guides

Printed side should face upwards

CG4 Series Operator Manual Page 2-3

Section 2: Installation

2.3 LOADING LABELS (cont’d)

5.

Close the top cover until it clicks into position.

Notes:

• Be careful not to get your fingers pinched while closing the top cover.

• If the optional cutter or dispenser has been purchased, see Section 8.1 Optional Accessories -

Cutter and Section 8.2 Optional Accessories -

Dispenser on how to route the media.

6.

After loading the media, turn on the power.

The printer is online and the ON LINE (POWER) indicator lights green.

When the printer is ready, press the FEED/LINE button to output the leading part of the media.

ON LINE

(POWER)

Caution

• When replacing media, bear in mind that the print head and its surrounding area remain hot.

Keep your fingers away from these areas to prevent injury.

• Avoid touching even the edge of the print head with your bare hands.

Page 2-4 CG4 Series Operator Manual

2.3 LOADING LABELS (cont’d)

2.3.2 Loading Fan-folded media

1.

With the power supply off, pull the cover open/close latches on both sides of the printer toward you to unlock the top cover, and then open the top cover.

Note:

Make sure that the cover rests firmly so that it will not fall forward and injure your hands.

2.

Pass the fan-folded media through the opened window at the rear of the unit.

Note:

Make sure the printed side of the media is facing upwards.

3.

While holding the media guide slide lever, adjust the width of the media holder

1

to match the media size.

After pulling out the media, pass the media through the media guides and place the leading edge of the media on top of the platen roller.

Media guides

1

4.

Close the top cover until it clicks into position.

Notes:

• Be careful not to get your fingers pinched while closing the top cover.

• If the optional cutter or dispenser has been purchased, see Section 8.1 Optional Accessories -

Cutter and Section 8.2 Optional Accessories -

Dispenser on how to route the media.

Section 2: Installation

1

2

1

Media holder slide lever

CG4 Series Operator Manual Page 2-5

Section 2: Installation

2.3 LOADING LABELS (cont’d)

5.

After loading the media, turn on the power.

The printer is online and the ON LINE (POWER) LED lights green.

When the printer is ready, press the FEED/LINE button to output the leading part of the media.

ON LINE

(POWER)

Caution

• When replacing media, bear in mind that the print head and its surrounding area remain hot.

Keep your fingers away from these areas to prevent injury.

• Avoid touching even the edge of the print head with your bare hands.

2.3.3 Overview of the Roll media and Fan-folded media loading path

Roll media (Face-out)

Roll media (Face-in)

Fan-fold media

(Printed side face up)

Page 2-6 CG4 Series Operator Manual

Section 2: Installation

2.4 LOADING THE CARBON RIBBON (FOR CG408TT, CG412TT ONLY)

The CG408TT and C412TT printers enable two types of printing, Thermal transfer and Direct thermal.

Thermal transfer paper media requires the use of carbon ribbon for print application. In such a scenario, it is the carbon ribbon that contains the ink that will be transferred to the media. Direct thermal paper media has a coating on the surface that is made visible through the application of heat from the print head. In this case, there is no need of loading the carbon ribbon.

1.

With the power supply off, pull the cover open/close latches on both sides of the printer toward you to unlock the top cover, and then open the top cover.

Note:

Make sure that the cover rests firmly so that it will not fall forward and injure your hands.

1

2

1

2.

Pull the lever on the middle of the ribbon unit downward to pull out the ribbon unit.

Then simply let down the ribbon unit. There is a stopper midway through its movement range that will prevent the ribbon unit from snapping down.

Lever

Ribbon unit

CG4 Series Operator Manual Page 2-7

Section 2: Installation

2.4 LOADING THE CARBON RIBBON (FOR CG408TT, CG412TT ONLY) (cont’d)

3.

Open the carbon ribbon package, and then load the ribbon in the ribbon supply unit.

With the ribbon winding in clockwise direction, push in the ribbon roll to the right side of the ribbon supply unit

1

. Then fix the other side of the ribbon roll to the left of the ribbon supply unit

2

. Turn the ribbon roll until the core snaps on the protrusion of the left ribbon supply unit.

Note:

Use only genuine SATO carbon ribbons for maximum print quality and printer durability.

2

groove

1

protrusion

4.

Mount the empty ribbon core on the ribbon wind-up unit the same manner as in step 3 above.

When loading the carbon ribbon for the first time, use the empty ribbon core supplied with the printer. However, the subsequent ribbon core can be obtained from the last used up ribbon roll.

2

1

groove protrusion

Page 2-8 CG4 Series Operator Manual

Section 2: Installation

2.4 LOADING THE CARBON RIBBON (FOR CG408TT, CG412TT ONLY) (cont’d)

5.

From the ribbon supply unit, pass the carbon ribbon underneath the print head assembly to the ribbon wind-up unit .

Affix the carbon ribbon to the ribbon core using adhesive tape, and wind it up several times in the direction shown by the turn arrow.

Confirm that the ribbon has been loaded as shown in the figure below or as illustrated on the inner side of the top cover.

tape

Ribbon route

Note:

The dull side (ink side) of the ribbon should be facing outward as it travels through the print head assembly.

6.

Close the top cover until it clicks into position.

Note:

• Be careful not to get your fingers pinched while closing the top cover.

7.

After loading the media and the carbon ribbon, do a test print to check that the media roll and ribbon have been loaded properly. See Section 3.3 User Test Print Mode for instructions on how to run test print.

Caution

• When replacing carbon ribbon, bear in mind that the print head and its surrounding area remain hot.

Keep your fingers away from these areas to prevent injury.

• Avoid touching even the edge of the print head with your bare hands.

CG4 Series Operator Manual Page 2-9

Section 2: Installation

2.5 CONNECTIONS

This section explains the power cable and interface cable connection procedures.

2.5.1 Standard interface connection

CG4 Series printers have three types of Main PCBs, and each type of PCB is equipped with different types of interface to perform data communication with the host. These are described as follows.

1) RS232C and USB interface on-board

2) LAN and USB interface on-board

3) USB and IEEE 1284 interface on-board

Connect only one type of interface cable from the printer to the host computer. Use the cable that is compatible with the standard of the interface board as stated in Section 7: Interface Specifications. Make sure the cable is correctly oriented.

RS232C and USB interface on-board LAN and USB interface on-board USB and IEEE 1284 interface on-board

RS232C

LAN

USB

IEEE 1284

Host

Caution

Never connect or disconnect interface cables (or use a switch box) with power applied to either the host or printer. This may caused damage to the interface circuitry in the printer/ host and is not covered by warranty.

Page 2-10 CG4 Series Operator Manual

Section 2: Installation

2.5 CONNECTIONS (cont’d)

2.5.2 To activate the connected interface

After connection, you need to configure the printer to operate on the connected interface.

1.

Please perform the procedures to set the appropriate interface mode as describe in Section 3.5

Operation Setting Mode .

2.

In step 3 of this procedure, briefly press the FEED/LINE button repeatedly to select the interface mode according to your connection.

Connected Interface

ON LINE (POWER) indications

ERROR indications

USB

Blinks in green

RS-232C LAN IEEE 1284 flashes green in a long interval

Blinks in red Off

2.5.3 Connecting the optional keypad/Scanner/Smart keyboard

The optional keypad, scanner or smart keyboard can be connected to the CG4 Series printer with RS-232C interface terminal, thus providing a stand-alone function. This function offers advanced features of Format

Registration or Call Function without connecting to a host computer. You can use either Label Gallery or SBPL commands for the format registration. As for the data required for call function, capture it as a barcode with a scanner connected with CG4 Series printer.

1.

Make sure that power cable is not connected to the printer.

2.

Connect the cable from the optional device to the

RS232C terminal at the back of the printer.

Note:

Make sure the connector is correctly oriented. Secure the printer with one hand, and insert the connector firmly.

3.

Set the printer for use with the connected device. Refer to Section 3.5 Operation Setting Mode and perform the procedures to set the printer to Keypad mode or

Scanner/ Smart keyboard mode accordingly.

In step 3 of this procedure, briefly press of the FEED/

LINE button repeatedly until the respective lighting sequence of the ON LINE (POWER) and ERROR indicator is displayed.

Notes:

• If Keypad or Scanner/Smart keyboard mode is selected, even if the device is not connected, other interfaces cannot be activated.

• Only compatible scanner, compatible smart keyboard and SATO keypad can be connected to CG4 Series printer. Refer to SATO sales representative for more details.

An example of optional keypad connection to the printer.

CG4 Series Operator Manual Page 2-11

Section 2: Installation

2.5 CONNECTIONS (cont’d)

2.5.4 Connecting the Power Cable

Warning

• Be sure to connect the ground wire. Failure to do so may cause an electric shock.

• Do not operate the power switch or insert/remove the power cable while your hands are wet.

Doing so may cause an electric shock.

Caution

The power cable and the AC adapter provided with this printer are for use with this printer only.

They cannot be used with other electrical devices.

1.

Connect the AC power cable to the AC adapter.

AC adapter

AC power plug

2.

Connect the DC power plug from the AC adapter to the

DC input power terminal on the back of the printer.

Make sure the flat side of the DC power plug is facing right. Secure the printer with one hand, and insert the cable firmly.

Flat side faces right.

DC input power terminal

3.

Insert the AC power plug into a AC power outlet.

Make sure that the AC voltage of your region is within the range of AC 100 to 240V, 50/60 Hz.

A 3-pin plug is attached to the power cord provided with your printer. One of these pins is the ground wire.

You must use a 3-pin power outlet. The plug will not work with a 2-pin power outlet.

* The shape of the power plug may vary depending on the location where the printer was purchased.

Page 2-12 CG4 Series Operator Manual

Section 2: Installation

2.5 CONNECTIONS (cont’d)

2.5.5 Turning On the Power

Warning

Do not operate the power switch or insert/remove the power cable while your hands are wet. Doing so may cause an electric shock.

Press the POWER on the operation panel of the unit.

The ERROR indicator displays red, then after a single beep sound, the ON LINE (POWER) indicator displays green.

2.5.6 Turning Off the Power

When you have completed the printing job, turn the printer off.

Be sure to confirm that the printer is in the offline status.

Press and hold the POWER button until the ERROR indicator displays red and then turns off.

If there is any printed paper remaining in the printer, cut it off.

ERROR

ON LINE

(POWER)

Beep sound

ERROR

CG4 Series Operator Manual Page 2-13

Section 2: Installation

This page is intentionally left blank

Page 2-14 CG4 Series Operator Manual

Section 3: Operation and Configuration

OPERATION AND CONFIGURATION

Before using the printer, it is best to read this manual thoroughly. Otherwise, you may disturb default settings on which the instructional procedures in this manual are based.

Most of the printer’s settings are controlled via standard SBPL commands or by using the provided SATO

Utilities Tool application.

Some printer settings may be manually configured via the POWER and FEED/LINE buttons with the ON LINE

(POWER) indicator and ERROR indicator on the front of printer. All of the printer’s buttons are used either singularly, or together, to perform configuration activities. The instructions to these operations are described in this section.

CG4 Series Operator Manual Page 3-1

Section 3: Operation and Configuration

3.1 OPERATOR PANEL

The operator panel located on the top front, consists of two buttons and two LED indicators (red and green).

POWER button

Press POWER button to turn on or off the printer.

Press POWER button together with FEED/LINE button to enter various operating modes.

FEED/LINE button

• Press FEED/LINE button during normal print operation to pause the printing and set the printer to offline mode. Press again to toggle the printer between the online and offline mode.

• When printer idles in online mode, press the FEED/

LINE button to feed a blank label.

• During label feed, press the FEED/LINE button to pause label feed and go offline.

• The printer will go offline after opening and closing the top cover. Press the FEED/LINE button to make the printer go online.

POWER ON LINE

(POWER)

ERROR FEED/

LINE

ON LINE (POWER) and ERROR indicators

When the printer is in normal mode, this two indicators notifies the user of various status conditions:

LED Indicator

ON LINE (POWER)

ERROR

Color Functions

Green Illuminates when printer is ready to receive data or is in printing mode (Online).

Blinks when the printer is in offline mode.

Red Illuminates or blinks when there is a system fault, for example, paper end.

During different operation modes, the ON LINE (POWER) and ERROR indicators turn on and flash differently.

In this section, the combination of the following symbols has been used to describe the indicator lighting sequence. Refer to the example listed below for lighting sequences.

Indicator symbol Status

Off

Red light

Green light

The repeating patterns are as shown in the below examples. The sequences are indicated as from left to right. One LED Indication flash is approximately 200ms, and two indication flashes in a row are for about

400ms.

Example 1

Example 2

Example 3

Example 4

Example 5

Indicator: Red light.

Indicator: Green light.

Indicator: Blinking red light.

Indicator: Blinking green light.

Indicator: off

Page 3-2 CG4 Series Operator Manual

Section 3: Operation and Configuration

3.2 OPERATING MODES

You can set the printer in any of the following modes:

1.

Normal mode (including Online/Offline modes)

2.

User Test print mode

3.

Factory Test print mode

4.

Operation Setting mode:

• Program download mode

• Font download mode

• Default setting mode

• HEX Dump mode

• USB interface

• RS-232C/ LAN/ IEEE 1284 interface

• Keypad selection

• Scanner, Smart keyboard

You can access the modes by pressing and releasing the POWER button and the FEED/LINE button at particular points during the ON LINE (POWER) and ERROR indicators’ lighting sequence.

The following flow chart provides a clear summary of each of the modes and its access method.

Procedures

Operating Mode

LED indicator responses

ON LINE (POWER) ERROR Buzzer

Power off

Press POWER button

Printer Start up

Off Red light

Normal Mode

(Online) Green light Off

While pressing

FEED/LINE button, press POWER button

Release POWER button and keep holding FEED/LINE button until the desired mode lighting pattern is shown.

Printer Start up

Off

LED indicator symbols

: Off

: Red light

: Green light

User Test Print

Mode

Holding

FEED/LINE button

Factory Test

Print Mode

Holding

FEED/LINE button

Operation setting

Mode

Holding

FEED/LINE button

Green light

Off

Red light

Off

Red light

Blinking green light

Off

One short beep

One short beep

Two short beeps

Three short beeps

CG4 Series Operator Manual Page 3-3

Section 3: Operation and Configuration

3.3 USER TEST PRINT MODE

This mode produces test labels for diagnostic purposes.

Preparation:

Make sure the media or ribbon (if required) are properly loaded in the printer.

Printer status

ON LINE (POWER) indicator

Procedures

1

While pressing

FEED/LINE button, press and release POWER button. Keep holding

FEED/LINE button.

Printer start-up

Off

ERROR indicator

Red light

2

Release FEED/LINE button when ON LINE

(POWER) indicator changes to green light and single short beep sound is heard.

(The printer will cyclically advance to next mode as long as the FEED/LINE button is held down.)

User Test Print mode.

Green light Off

FEED/LINE released

User Test Print mode is activated and then paused.

Blinking green light Off

Buzzer

One short beep

3

Press FEED/LINE button to start test printing.

User Test Print start and print continuously.

Green light

Off

Press FEED/LINE button to pause the test printing.

Press again to resume.

User Test Print paused.

Blinking green light Off

Notes:

• If you missed the chance to release the FEED/LINE button in step 2 above, just keep holding the

FEED/LINE button and wait for the next cycle.

• If you released the FEED/LINE button at the wrong ON LINE (POWER) or ERROR indicators, just turn off the power and restart the procedure.

• The printer will continuously print the user test labels until the FEED/LINE button is pressed. The printing is paused and will resume printing if the FEED/LINE button is press again.

To terminate the User Test Print mode

First, ensure that you have pressed the FEED/LINE button to pause the test printing, then press POWER to turn off the printer.

Page 3-4 CG4 Series Operator Manual

Section 3: Operation and Configuration

3.3 USER TEST PRINT MODE (cont’d)

3.3.1 Output Data of the User Test Print

The output data of the User Test Print shows the current settings of the printer.

These output data are printed in three parts, each with the printing area of 110mm [4.33”] (Width) x 115mm

[4.53”] (Pitch), Standard.

First print-out (Settings)

No.

1

2

12

13

14

15

16

17

5

6

3

4

7

8

9

10

11

18

19

20

Model

Offset

Pitch Offset

Cut Offset

Peel Offset

Tear Off Offset

Label Size

Print Speed

Print Darkness

Operation mode

Sensor Type

Paper End Search

Zero Slash

Proportional Pitch

Buzzer

Initial Feed

Protocol-codes

Option waiting time

Num of formats stored

Printer mode

Print Item Contents of the print data

Printer model name CG408TT(*), CG412TT(*)

CG408DT, CG412DT

*: “T” is printed for thermal transfer print.

“D” is printed for direct thermal print.

(H)±300 (V)±300 DOT Offset value (Vertical and horizontal directions)

Pitch offset value

Cut position offset value

±099 DOT

±099 DOT

Peel off position offset value ±099 DOT

Tear off position offset value ±099 DOT

Label size (Pitch/Width)

Print speed

Print darkness

Operation mode

Sensor type

(P)**** x (W)*** DOT

50mm/s

75mm/s

100mm/s

1A~5A

CUT/ NONE SEPA/

TEAR OFF/ DISPENSER/

CONTINUOUS

Gap

I-Mark

None

Paper end detection method TAG/ ROLL

Zero slash ON/ OFF

Proportional pitch

Buzzer

ON/ OFF

ON/OFF

Initial feed

Protocol code setting value

(Standard / Nonstandard)

ON/ OFF

Nonstandard/ Standard

Option waiting time

Number of formats stored

Printer mode

500 to 20000 ms

*

ONLINE/ STANDALONE

CG4 Series Operator Manual Page 3-5

Section 3: Operation and Configuration

3.3 USER TEST PRINT MODE (cont’d)

Second print-out (Protocol code setting values)

No.

7

8

5

6

3

4

1

2

9

10

STX

ETX

ESC

ENQ

CAN

NULL

OFFLINE

AUTO ONLINE

ZERO SLASH

EURO

Zero slash

Euro code

Print Item

Third print-out (Interface)

USB and RS-232C interface on board

No.

1 Selected Interface

Print Item

In-use interface

4

5

2

3

6

Interface 1

Buffer Type

Protocol

Serial No.

Interface 2

Interface 1

Buffer type

Protocol

Serial No.

Interface 2

Communication parameters

7

8

Buffer Type

Protocol

Buffer type

Protocol

Contents of the print data

USB / RS-232C / Keypad /

Scanner

USB

Multi

Driver

Serial No./ None

RS-232C

(19200.8.N.1)

Baud rate (bps)

9600, 19200, 384000

Data length (bit)

8, 7

Parity

N, O, E

Stop bit (bit)

1 2

1 item / Multi

ER/RS

XON/XOF

Driver

Status3

Page 3-6 CG4 Series Operator Manual

3.3 USER TEST PRINT MODE (cont’d)

USB and IEEE 1284 interface on board

No.

7

8

5

6

3

4

1

2

Selected Interface

Interface 1

Buffer Type

Protocol

Serial No.

Interface 2

Buffer Type

Protocol

Print Item

In-use interface

Interface 1

Buffer type

Protocol

Serial No.

Interface 2

Buffer type

Protocol

USB and LAN interface on board

No.

7

8

5

6

3

4

1

2

Selected Interface

Interface 1

Buffer Type

Protocol

Serial No.

Interface 2

Buffer Type

Protocol

Print Item

In-use interface

Interface 1

Buffer type

Protocol

Serial No.

Interface 2

Buffer type

Protocol

9

10

11

12

13

14

MAC Address

IP Address

Subnet Mask

Default Gateway

DHCP

RARP

MAC address

IP address

Subnet mask

Default gateway

DHCP

RARP

Section 3: Operation and Configuration

Contents of the print data

USB / IEEE1284

USB

Multi

Driver

Serial No./ None

IEEE1284

Multi / 1 item

Driver

Contents of the print data

USB / LAN

USB

Multi

Driver

Serial No./ None

LAN

Multi

Driver(CYC)

Driver(ENQ)

Status3

**:**:**:**:**:**

000.000.000.000

~ 255.255.255.255

000.000.000.000

~ 255.255.255.255

000.000.000.000

~ 255.255.255.255

Enable / Disable

Enable / Disable

CG4 Series Operator Manual Page 3-7

Section 3: Operation and Configuration

3.4 FACTORY TEST PRINT MODE

This mode produces test labels for diagnostic purposes.

Preparation:

Make sure the media or ribbon (if required) are properly loaded in the printer.

Printer status

ON LINE (POWER) indicator

Procedures

1

While pressing

FEED/LINE button, press and release POWER button. Keep holding

FEED/LINE button.

Printer start-up

Off

ERROR indicator

Red light

Buzzer

2

Release FEED/LINE button when ERROR indicator changes to red light and two short beeps sound are heard.

(The printer will cyclically advance to next mode as long as the FEED/LINE button is held down.)

User Test Print Mode.

Green light Off

Factory Test Print

Mode.

FEED/LINE released

Factory Test Print mode is activated and then paused.

Off Red light

Blinking green light Off

3

Press FEED/LINE button to start test printing.

FactoryTest Print start and print continuously.

Green light

Off

One short beep

Two short beeps

Press FEED/LINE button to pause the test printing.

Press again to resume.

Factory Test Print paused.

Blinking green light Off

Notes:

• If you missed the chance to release the FEED/LINE button in step 2 above, just keep holding the FEED/

LINE button and wait for the next cycle.

• If you released the FEED/LINE button at the wrong ON LINE (POWER) or ERROR indicators, just turn off the power and restart the procedure.

• The printer will continuously print the Factory test labels until the FEED/LINE button is pressed. The printing is paused and will resume printing if the FEED/LINE button is press again.

To terminate the Factory Test Print mode

First, ensure that you have pressed the FEED/LINE button to pause the test printing, then press POWER to turn off the printer.

Page 3-8 CG4 Series Operator Manual

Section 3: Operation and Configuration

8

9

6

7

4

5

2

3

10

11

12

3.4 FACTORY TEST PRINT MODE (cont’d)

3.4.1 Output Data of the Factory Test Print

The output data of the Factory Test Print shows the internal operating parameters of the printer.

These output data are printed in three parts, each with the printing area of 110mm [4.33”] (Width) x 115mm

[4.53”] (Pitch), Standard.

First print-out (Settings)

No.

1

13

14

15

16

17

18

Model

Firm Ver

Firm Date

Font Version

Serial No.

Life Counter

Head Counter1

Head Counter2

Head Counter3

Cutter Counter

Thermistor

Sensor Type

Sensor Level Low

Sensor Level High

Sensor Slice Level

FROM CHECK SUM

Sensor Out Level I-mark

Sensor Out Level Gap

Print Item

Printer model name

Printer F/W version

Printer F/W creation date

Font version

Serial No.

Life counter

Head counter 1

Head counter 2

Head counter 3

Cutter counter

Print head temperature

Sensor type

Average minimum value of pitch sensor

Average maximum value of pitch sensor

Pitch sensor slice level

Printer F/W: Font: Check sum

*.* V

I-Mark level

Gap level

Contents of the print data

*.* Km

*.* Km

*

0 to 255

Gap

I-Mark

None

*.* V

CG408TT(*), CG412TT(*)

CG408DT, CG412DT

*: “T” is printed for thermal transfer print.

“D” is printed for direct thermal print.

**.**.**.**

YY.MM.DD

**.**

Serial No./ None

*.* Km

*.* Km

*

*

*.* V

(A)****

(B)****

(P)****

CG4 Series Operator Manual Page 3-9

Section 3: Operation and Configuration

3.4 FACTORY TEST PRINT MODE (cont’d)

Second print-out (Settings)

No.

1

2

3

4

5

6

12

17

18

19

13

14

15

16

9

10

7

8

11

20

21

Model

Offset

Pitch Offset

Cut Offset

Peel Offset

Tear Off Offset

Label Size

Print Speed

Print Darkness

Sensor Type

Sensor Level Low

Sensor Level High

Sensor Slice Level

Paper End Search

Zero Slash

Proportional Pitch

Buzzer

Initial Feed

Operation mode

Option waiting time

Protocol-codes

Print Item Contents of the print data

Printer model name CG408TT(*), CG412TT(*)

CG408DT, CG412DT

*: “T” is printed for thermal transfer print.

“D” is printed for direct thermal print.

(H)±300 (V)±300 DOT Base reference correction

(Vertical and horizontal directions)

Pitch offset value ±099 DOT

Cut position correction value ±099 DOT

±099 DOT Peel off position correction value

Tear off position correction value

±099 DOT

Label size (Pitch/Width)

Print speed

Print darkness

Sensor type

Average minimum value of pitch sensor

Average maximum value of pitch sensor

(P)**** x (W)*** DOT

50mm/s, 75mm/s, 100mm/s

1A~5A

Gap / I-Mark / None

*.* V

*.* V

Pitch sensor slice level *.* V

Paper end detection method TAG/ ROLL

Zero slash

Proportional pitch

ON/ OFF

ON/ OFF

Buzzer

Initial feed

Operation mode

ON/OFF

ON/ OFF

CUT/ NONE SEPA/

TEAR OFF/ DISPENSER/

CONTINUOUS

Option waiting time

Protocol code setting value

(Standard / Nonstandard)

500 to 20000 ms

Nonstandard/ Standard

Third print-out (Interface)

This interface information is similar to the third print-out in user test print mode. Refer to Section 3.3.1 Output

Data of the User Test Print for details.

Page 3-10 CG4 Series Operator Manual

Section 3: Operation and Configuration

3.5 OPERATION SETTING MODE

The operation setting mode enables further selection of the functions of the printer. These are:

• Program download mode

• Font download mode

• Default setting mode

• HEX dump mode

• USB interface

• RS-232C/ IEEE 1284/ LAN interface

• Keypad selection

• Scanner/ Smart keyboard selection

Selection of the above operation setting modes are as shown below.

Procedures

1

While pressing

FEED/LINE button, press and release POWER button. Keep holding

FEED/LINE button.

Printer status

Printer start-up

ON LINE (POWER) indicator

ERROR indicator

Buzzer

Off Red light

2

Release FEED/LINE button when ON LINE

(POWER) indicator changes to blinking green light and three short beeps sound are heard.

User Test Print Mode.

Factory Test Print Mode

Operation Setting Mode

(The printer will cyclically advance to next mode as long as the FEED/LINE button is held down.)

Green light

Off

Off

Red light

Blinking green light Off

One short beep

Two short beeps

Three short beeps

To be continued on the next page.

CG4 Series Operator Manual Page 3-11

Section 3: Operation and Configuration

3.5

OPERATION SETTING MODE

(cont’d)

Procedures

3

Press the FEED/LINE button repeatedly to select different operation setting mode cyclically.

* Keypad and

Scanner/ Smart keyboard selection is only available for USB and RS-232C board printer. If this selection is selected, even if the device is not connected, other interfaces cannot be activated.

Printer status

ON LINE (POWER) indicator

ERROR indicator

Program Download

Mode

FEED/LINE

Font Download Mode

FEED/LINE

Blinking green light Off

Off Red light

Default setting Mode

FEED/LINE

HEX Dump Mode

FEED/LINE

Off Blinking red light

Blinking green light Blinking red light

USB interface

Blinking green light Blinking red light

FEED/LINE

RS-232C/ LAN/

IEEE1284 interface

FEED/LINE

Blinking green light

(longest blink interval)

Off

Keypad is selected*

Off Blinking red light

(longest blink interval)

FEED/LINE

Scanner/ Smart keyboard is selected*

FEED/LINE

Blinking green light

(longest blink interval)

Blinking red light

(longest blink interval)

Buzzer

Three short beeps

4

When the desired mode is selected, press the

FEED/LINE button for more than 3 seconds until both the ON LINE

(POWER) and ERROR indicator is turned off.

Confirmation of the selected mode.

(while pressing FEED/LINE)

Off Off

One short beep

Completion of function execution.

(after release of FEED/LINE)

Green light Off

(except for download mode, in which case the ERROR indicator will be lighted in red instead.).

Three short beeps

5

Press the POWER button to turn off the printer, then press again to turn it on.

(NOTE: This step is NOT required for download mode.)

The selected mode will be valid by restarting the printer.

(For download mode selection, the printer will continue to complete the downloading process. Refer to section 3.6 and 3.7 for details.)

Page 3-12 CG4 Series Operator Manual

Section 3: Operation and Configuration

3.5

OPERATION SETTING MODE

(cont’d)

Notes:

• Press the FEED/LINE button to select the desired function, and then execute the selected function by pressing and holding the FEED/LINE button for more than 3 seconds.

• When the desired interface is selected, this setting will be valid after you restart the printer.

• When HEX dump mode is selected, the printer will be set to this mode only once by restarting the printer.

• When download mode is selected, the printer will be reset automatically and it enters the desired download mode.

• When the default setting mode is selected and executed, the printer will be set to default setting.

• Make sure that the function execution is complete (ON LINE (POWER) indicator: Green light) before turning off the printer.

3.6 PROGRAM DOWNLOAD MODE

In this mode, the printer is set to receive an application program from the host computer to download into its memory. Remember to set the printer to the correct active interface to be used for the data transfer.

Status of printer in Program Download Mode

Start-up

Activation via operation setting mode or download command.

ON LINE (POWER) indicator

ERROR indicator

(From step 4 of Operation Setting Mode. )

Buzzer

Off (while pressing

FEED/LINE)

Off (while pressing

FEED/LINE)

One short beep

No

Reception from interface?

Off (after release of

FEED/LINE)

Red light (after release of

FEED/LINE)

Yes

Reboot command reception?

No

Yes

At the start of download mode

Blinking green light Off

One long beep

Wait to receive data

No Program data reception?

Yes

Download

Start receiving data/

Receiving data

Off Blinking red light

Blinking green light

(lights alternately)

Blinking red light

(lights alternately)

One short beep

Writing to flash ROM

Green light Off

Download completion

At the time of download completion

Blinking green light Off

Three long beeps

Printer turns off

Reboot and start in normal mode Off Off

Printer turns on again

Test print

Off

Green light

Red light

Off

One short beep

Online Test printing

Green light Off

CG4 Series Operator Manual Page 3-13

Section 3: Operation and Configuration

3.6 PROGRAM DOWNLOAD MODE (cont’d)

Caution

• Downloading firmware will initialize all the previous settings (set by Utilities tool application or by commands). Write down its setting details or keep a copy of FACTORY TEST PRINT for your information in case you wish to maintain the same settings in the future.

• DO NOT turn the printer OFF when data is transferring to the flash ROM in Program or Boot

Download mode, as it may corrupt the firmware and prevent the printer from starting up correctly.

Notes:

• Use the selected interface for PC connection.

• Restart the printer in order to activate the Downloaded program. When starting the printer in normal mode for the first time, it makes the first factory test print. If no media is set in the printer, the printer will have a paper end error.

• When not receiving reboot command, manually reboot the printer and restart in normal operation mode.

• Ensure that the printer is in the “Wait to receive data” status (ERROR indicator: blinking red light) before you manually turn off the printer.

• During the process of downloading, if ON LINE (POWER) and ERROR indicators respond differently from above mentioned procedure, an error may have occurred. Please refer to Section 3.10 Error Occurrence

While Downloading for details.

3.6.1 Firmware Download

The following listed the downloadable firmware according to the connected interface.

Interface

RS-232C

USB

Onboard LAN

IEEE 1284

SD card for Keypad

Targeted firmware

Printer firmware

Keypad firmware







 x



 : Downloadable x: Undownloadable –: Not available

Page 3-14 CG4 Series Operator Manual

Section 3: Operation and Configuration

3.7 FONT DOWNLOAD MODE

In this mode, the printer is set to download fonts from the host computer. Remember to set the printer to the correct active interface to be used for the data transfer.

Status of printer in Font Download Mode

Start-up

Activation via operation setting mode or download command.

ON LINE (POWER) indicator

ERROR indicator

(From step 4 of Operation Setting Mode. )

Buzzer

Off (while pressing

FEED/LINE)

Off (while pressing

FEED/LINE)

One short beep

No

Reception from interface?

Off (after release of

FEED/LINE)

Red light (after release of

FEED/LINE)

Yes

Reboot command reception?

No

Yes

At the start of download mode Blinking green light Off

One long beep

Wait to receive data

No Font data reception?

Yes

Download

Start receiving data/

Receiving data

Off Blinking red light

Blinking green light

(lights alternately)

Blinking red light

(lights alternately)

One short beep

Writing to flash ROM

Green light Off

Download completion

At the time of download completion

Blinking green light Off

Three long beeps

Printer turns off

Reboot and start in normal mode Off Off

Printer turns on again

Red light Off

Green light Off

One short beep

Online Online mode

Green light Off

Notes:

• Use the selected interface for PC connection.

• The downloaded font goes into effect when you restart the printer.

• When not receiving reboot command, manually reboot the printer and restart in normal operation mode.

• Ensure that the printer is in the “Wait to receive data” status (ERROR indicator: blinking red light) before you manually turn off the printer.

• During the process of downloading, if ON LINE (POWER) and ERROR indicators respond differently from above mentioned procedure, an error may have occurred. Please refer to Section 3.10 Error Occurrence

While Downloading for details.

CG4 Series Operator Manual Page 3-15

Section 3: Operation and Configuration

3.8 DEFAULT SETTING MODE

When default setting mode is selected and executed in Operation Setting mode (refer to Section 3.5

Operation Setting Mode ), the printer will reset to the default setting (factory preset) as listed below.

No.

3

4

1

2

5

6

11

12

13

14

15

7

8

9

10

16

Items to be reset

Offset (V, H)

Pitch Offset

Cut Offset

Dispensing Offset

Tear-Off Offset

Label Size

Print Speed

Print Darkness

Sensor Type

Paper End Search

Zero Slash

Proportional Pitch

Initial Feed

Auto Feed

Operation mode

Interface

Continuous

Tear Off

Cutter

Dispenser

RS-232C

LAN

IEEE 1284

USB

Default value

Vertical = 0 dot, Horizontal = 0 dot

0 dot

0 dot

0 dot

0 dot

Pitch 896 dot x Width 832 dot [203 dpi]

Pitch 1344 dot x Width 1248 dot [305 dpi]

75 mm/sec (3 Inches/sec)

3A

Gap

Roll

Enabled

Enabled

Disabled

Disabled

- (No setting)

- (No setting)

Mode 1 (Head position)

Mode 1 (Head position)

Baud rate=19200 bps, Protocol = Protocol for driver

Protocol for driver (ENQ response mode) *1

Protocol = Protocol for driver

Protocol = Protocol for driver

*1. To be connected by Port1024 and Port1025 (2 port connections) or Port 9100 (1 port connection)

Page 3-16 CG4 Series Operator Manual

Section 3: Operation and Configuration

3.9 HEX DUMP MODE

HEX Dump Mode allows you to print the contents of the receive buffer in a hexadecimal format. This feature allows the data stream to be examined for errors and troubleshooting.

After selecting the HEX Dump Mode in Operation Setting Mode, restart the printer (refer to Section 3.5

Operation Setting Mode ). The printer then awaits data feeds and when data arrives, it prints out the HEX data continuously.

To exit the HEX Dump Mode, restart the printer by turning off the printer and then on again.

3.10 ERROR OCCURRENCE WHILE DOWNLOADING

The following are the possible causes of errors in program/font download.

(1) The flash ROM may be in a state that fails to permit data being written to it.

(2) Incorrect data are received while transferring downloaded data.

3.10.1 Operation Status when having an Error in Downloading Process

The ERROR indicator and buzzer response when having an error in downloading process are as follows.

Operation status

Flash ROM error

ON LINE (POWER) indicator

Off

ERROR indicator

Red light

Buzzer

1 long beep sound

Download data error

Off Long blink interval

1 long beep sound

Caution

• DO NOT turn the printer OFF when data is transferring to the flash ROM in Program or Boot

Download mode, as it may corrupt the firmware and prevent the printer from starting up correctly.

• Ensure to check the printer status when downloading, and do not turn off the printer during download.

• Ensure that the printer is running on a stable power supply during flash ROM writing operations.

CG4 Series Operator Manual Page 3-17

Section 3: Operation and Configuration

3.11 PRINTER CONFIGURATIONS SETTING

You can set the printer configuration by sending SBPL commands from the host computer or by using the

Utilities Tool application provided (SATO Accessory CD-ROM).

No.

Category

1 Operation mode

7

8

9

4

5

6

2

3

10

11

12

13

13

14 Media size

15

16 Base reference point

17

18 Offset setting

19

20

21

Setting item

Print method

(CG406TT/ CG412TT printer only)

Print speed

Print mode

Cutter mode

Dispenser mode nonsepa mode

Print darkness

Print darkness level

Sensor type

Zero slash

Kanji code

Initial feed

Character pitch

Option Waiting time

Pitch

Width

Setting contents

Thermal Transfer/ Direct Thermal

50mm/s to 100mm/s

Continuous/ Tear Off/ Cutter/ Dispenser/ nonsepa (Linerless)

Head position/ Cut position/ No backfeed

Head position/ Dispense position

Tear Off position/ No backfeed

A

1 to 5

I-Mark/Gap/Sensor-off/Transmissive (CX compatible)

Disabled/ Enabled

JIS code/SJIS code

Disabled/ Enabled

Fixed/ Proportional

5 to 200 (x100ms)

1 to 2400 dots (including liner/backing paper)

[CG408TT/DT]

1 to 3600 dots (including liner/backing paper)

[CG412TT/DT]

1 to 832 dots (including liner/backing paper)

[CG408TT/DT]

1 to 1248 dots (including liner/backing paper)

[CG412TT/DT]

±792dot Vertical print position offset

Horizontal print position offset

Continuous mode

Tear Off mode

Cutter mode

Dispenser mode

±792dot

±99dot

±99dot

±99dot

±99dot

Page 3-18 CG4 Series Operator Manual

Section 3: Operation and Configuration

No.

27

Category

22 RS-232C interface

23

*1

24

25

26

LAN interface *2

Setting item

Baud rate

Data bit

Parity

Stop bit

Control

LAN mode

Setting contents

9600/19200/38400bps

7/8 bit

No parity/Odd number/Even number

1/2 bit

READY/BUSY control (single item buffer),

READY/BUSY control (multi buffer), Xon/Xoff,

Protocol for driver(STATUS4), STATUS3

Protocol for driver(STATUS4)Cyclic response *3

Protocol for driver(STATUS4)ENQ response *3

1 port connection/ENQ response(STATUS3)

Multi/ 1 item

010 to 200 (1=50ns)

Standard code/Nonstandard code

28

29

IEEE 1284 interface *4

Buffer type

ACK width

28 Non-standard code Nonstandard code switching

Nonstandard code setting

30 Download Firmware

31 Reboot mode *5

Nonstandard code settings for STX, ETX, ESC,

ENQ, CAN, NULL, OFFLINE

Download firmware from the host computer.

(1) Start up in program download mode

(Available in normal operation mode only)

(2) Start up in normal operation mode

(Available in program download mode only)

*1. Available for USB+RS-232C specification only.

*2. Available for USB+LAN specification only.

*3. Use SATO port or Port 9100 when sending print request from the printer driver.

*4. Available for IEEE1284+USB specification only.

*5. The printer will restart in specified mode.

CG4 Series Operator Manual Page 3-19

Section 3: Operation and Configuration

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Page 3-20 CG4 Series Operator Manual

Section 4: Troubleshooting

TROUBLESHOOTING

If you are unable to produce printouts on the CG4 Series printer, use this section to make sure the basics have been checked, before deciding you are unable to proceed any further.

This section is divided into four parts:

• 4.1 Error signal troubleshooting

• 4.2 Troubleshooting table

• 4.3 Interface troubleshooting

• 4.4 Test print troubleshooting

CG4 Series Operator Manual Page 4-1

Section 4: Troubleshooting

4.1 ERROR SIGNAL TROUBLESHOOTING

The ON LINE (POWER) and ERROR indicators light or flash in different colors and patterns listed below to alert user that an error has occurred on the printer. [Indicator sequence (as shown from left to right): Off,

Red light, Green light]

Contents

Hardware error

FLASH ROM error

ON LINE

(POWER)

LED

Off

Setting information

(FROM) error

ERROR

LED

Buzzer

Solid red

Causes Corrective Actions

1 long beep sound

1) FLASH ROM read/ write error.

2) Exceeded the FLASH

ROM write count limits.

1) FLASH ROM read/write error.

2) Exceeded the FLASH

ROM write count limits.

1) Board defect.

1), 2) Board replacement.

1), 2) Board replacement.

1) Board replacement.

Machine error

Program error

Incorrect program error

Off Solid red — 1) Download did not complete successfully.

1) Download again.

Communication error

Off Communication error by kit

Buffer over

[Red->Off] x twice

->Red x twice-

>Off

(blinks with changing interval)

1 long beep sound

Error contents may vary depending on the kit installed.

1) Received the amount of data exceeding the limit of receive buffer.

2) Wrong protocol.

1) Correct the software on the host side.

2) Set the correct protocol.

Download error

Download error

Off Red x 4 times -

>Off

(longest blink interval)

1 long beep sound

1) Downloaded wrong data.

1) Download again.

Page 4-2 CG4 Series Operator Manual

Section 4: Troubleshooting

4.1 ERROR SIGNAL TROUBLESHOOTING (Cont’d)

Contents

ON LINE

(POWER)

LED

Minor error

Cover open

Sensor error

Off

Paper end

Ribbon end

ERROR

LED

Buzzer Causes Corrective Actions

Blinking red 3 short beeps sound

1) Cover is not closed properly.

1) Wrong sensor level.

2) Wrong sensor type.

3) Label meandering.

1) Out of paper.

1) Out of ribbon or ripped ribbon.

2) Ribbon is not set properly.

1) Close the cover.

1) Level adjustment.

2) Sensor type adjustment.

1) Set the paper properly.

1) & 2) Set the ribbon properly.

Option

Cutter error

Off long blink interval

3 short beeps sound

1) Cutter is not connected.

2) Cut operation was not performed successfully.

1) Connect the cutter unit.

2) Set and feed the paper again.

Warning

Buffer near full

Blinking green

(Lights alternately)

Blinking red

(Lights alternately)

Ribbon near end

1) Free space for receive buffer is low.

1) Remaining amount of ribbon is little.

1) Pause the data transmission on the host side and wait to have enough buffer space.

1) Ribbon replacement.

CG4 Series Operator Manual Page 4-3

Section 4: Troubleshooting

4.2 TROUBLESHOOTING TABLE

TROUBLESHOOTING TABLE

NO POWER

Printer does not turn on.

NO LABEL MOVEMENT

Media is not set properly.

Incorrect label sensor selected.

Dirty platen roller.

Damaged platen gear.

INCORRECT LABEL POSITIONING

Incorrect label sensor selection.

Improper sensor adjustment.

Data input error.

Incorrect offset settings.

NO PRINT MOTION

The interface cable is not properly connected.

Interface problems.

Data input error.

Defective main circuit board.

PRINTER CREATES A BLANK LABEL

Data input error.

Incorrect label sensor selection.

Print head is disconnected.

Defective print head.

Defective main circuit board.

IMAGE VOIDS

Dirty print head.

Defective print head.

Defective main circuit board.

Damaged or worn platen roller.

Poor label quality.

Ribbon stock and media are mismatched. *

1

RIBBON WRINKLING

*

1

Damaged or worn platen roller.

Foreign material on print head and/or platen roller.

Foreign material on labels.

Defective print head.

Power connector or AC adapter is not properly connected.

Set media and media guide correctly

Set the sensor correctly by printer setting tool.

Clean the platen roller.

Replace platen roller and gear.

Set the sensor correctly by printer setting tool.

Adjust sensor sensitivity as required.

Ensure correct data stream.

Adjust settings as required by command.

Connect the interface cable.

Troubleshoot interface - refer to the next section.

Ensure correct data stream.

Have SATO authorised servicing personnel replace main board.

Ensure correct data stream.

Set the sensor correctly by printer setting tool.

Power off the printer and ensure a proper connection.

Replace print head as required.

Have SATO authorised servicing personnel replace main board.

Clean print head.

Replace print head.

Have SATO authorised servicing personnel replace main board.

Replace platen roller.

Use higher quality media. Use only SATO-certified media.

Consult with media supplier. Use only SATO-certified media.

Replace platen roller.

Clean as required.

Use higher quality media. Use only SATO-certified media.

Replace print head as required.

* 1 Ribbon stock conditions are only applicable to CG408TT and CG412TT printers.

Page 4-4 CG4 Series Operator Manual

Section 4: Troubleshooting

4.2 TROUBLESHOOTING TABLE (Cont’d)

TROUBLESHOOTING TABLE

LIGHT PRINT IMAGES

Low print head darkness.

Foreign material on print head.

Excessive print speed.

UNEVEN PRINT DARKNESS

Damaged or worn platen roller.

Dirty print head.

Defective print head.

SMEARED PRINT IMAGES

Poor media quality

Foreign material on print head and platen roller

Foreign material on labels

Excessive print head energy

Excessive print speed

MEANDERING MEDIA

Incorrectly loaded media.

Media is not set properly.

Damaged or worn platen roller.

Adjust darkness level setting.

Clean print head and platen roller.

Reduce print speed setting.

Replace platen roller.

Clean print head.

Replace print head as required.

Use higher quality media. Use only SATO-certified media.

Clean print head and platen roller.

Use higher quality media. Use only SATO-certified media.

Adjust darkness level setting.

Adjust print speed as required.

Ensure correct loading.

Set media and media guide correctly.

Replace platen roller.

CG4 Series Operator Manual Page 4-5

Section 4: Troubleshooting

4.3 INTERFACE TROUBLESHOOTING

This chapter provides a checklist for the various interface types. Locate the checklist relative to the interface used and perform each of the troubleshooting tasks until the problem has been isolated.

UNIVERSAL SERIAL BUS (USB) INTERFACE

If nothing prints during a test print, verify the device drivers have been successively installed by performing the following:

CHK TROUBLESHOOTING STEP

Click on Start, Settings, and then Control Panel.

Click on System within the new window.

Click on the Device Manager tab.

Ensure that the View Device By Type is checked.

Scroll to SATO-USB Device and ensure that errors do not exist. Reinstall as required.

Reboot the PC and the printer.

RS232 SERIAL INTERFACE

CHK TROUBLESHOOTING STEP

Ensure the correct interface module is correctly installed. Run self-test to verify.

Ensure the serial cable (Null Modem) meets specifications and is correctly connected at each end.

Ensure the serial cable is not defective.

Ensure the communication parameters for the baud rate, parity, data bits and stop bits are consistent with those being sent from the host computer.

Ensure the printer is receiving information from the computer using the Receive Buffer Hex Dump mode. Refer to that procedure within this manual for instructions. The command stream should be continuous and possess

0Dhex and/or 0Ahex (carriage return and line feed) characters throughout. However, there should not be either located between the start (<ESC>A) and the stop (<ESC>Z) commands.

Try another port to isolate the problem.

Replace the main circuit board if determined to be the problem.

LAN ETHERNET INTERFACE

CHK TROUBLESHOOTING STEP

Ensure the interface has been correctly configured. Wait two minutes and run self-test to verify. If a test label does not print, there may be a hardware problem.

Ensure the cable and its ports are not defective.

Ensure that a faulty print server or other protocol related scenarios are not creating a queue setup issue.

Systematically perform checks and tests to isolate the cause.

If using TCP/IP, ensure that a valid IP address is specified and that all parameters are correct (subnet mask, gateway, etc.). Attempt to PING the IP address assigned to the network interface.

If using a repeater or hub, ensure the SQE is turned off. Also ensure the repeater port is not defective by trying the print server on another port.

Install the IPX/SPX protocol on a workstation to determine if the network device can be discovered via the MAC address. If able, configure the appropriate protocols and retest connectivity.

Use a crossover cable to isolate the printer from the network by connecting from the interface and workstation.

Verify that the parameters match on each. Test connectivity.

Page 4-6 CG4 Series Operator Manual

Section 4: Troubleshooting

4.3 INTERFACE TROUBLESHOOTING (Cont’d)

PARALLEL INTERFACE

CHK TROUBLESHOOTING STEP

Ensure the interface module is correctly installed. Run self-test to verify.

Ensure the printer cable is connected to the appropriate LPT port on the host computer. If using a Windows printer driver, ensure the correct port is selected.

Ensure a IEEE1284 printer cable is being used.

Ensure the host’s peripheral settings are set to ECP for faster throughput. Refer to the computer manufacturer’s documentation for details.

Ensure the printer is receiving information from the computer using the Receive Buffer Hex Dump mode. Refer to that procedure within this manual for instructions. The command stream should be continuous and possess

0Dhex and/or 0Ahex (carriage return and line feed) characters throughout. However, there should not be either located between the start (<ESC>A) and the stop (<ESC>Z) commands.

Try another port to isolate the problem.

Replace the main circuit board if determined to be the problem.

CENTRONICS INTERFACE

CHK TROUBLESHOOTING STEP

Ensure the interface module is correctly installed. Run self-test to verify.

Ensure the printer cable is connected to the appropriate LPT port on the host computer. If using a Windows printer driver, ensure the correct port is selected.

Ensure the host’s peripheral settings are set for Centronics output for faster throughput. Refer to the computer manufacturer’s documentation for details.

Ensure the printer is receiving information from the computer using the Receive Buffer Hex Dump mode. Refer to that procedure within this manual for instructions. The command stream should be continuous and possess

0D Hex and/or 0A Hex (carriage return and line feed) characters throughout. However, there should not be either located between the start (<ESC>A) and the stop (<ESC>Z) commands.

Replace the main circuit board with another to isolate the problem.

4.4 TEST PRINT TROUBLESHOOTING

This chapter provides instruction on special printing to identify and resolve specific print problems.

4.4.1 Hex Dump

Allows the operator to determine if there were problems in the downloading of data. The contents of the print buffer can be examined using the Hex Dump Mode. In the left column, each line of data received is numbered. The center column provides the data in hexadecimal format. And in the right column, the same data are provided in the ASC ll format. Refer to Section 3.9 HEX Dump Mode for more details to perform this activity.

4.4.2 Test label printing

Allows the operator to identify specific problems regarding mechanical performance and setup. The test label is designed to assist in the identification of print problems. Refer to Section 3.3 User Test Print Mode for more details to perform this activity.

CG4 Series Operator Manual Page 4-7

Section 4: Troubleshooting

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Page 4-8 CG4 Series Operator Manual

Section 5: Cleaning and Maintenance

CLEANING AND MAINTENANCE

This section provides information on user maintenance for the CG4 Series printer.

The following information is covered here:

• 5.1 Cleaning The Print Head, Platen and Rollers

• 5.2 How To Clean The Printer (Cleaning Kit)

• 5.3 How To Clean The Printer (Cleaning Sheet)

• 5.4 Easy Replacement of Parts

• 5.5 Adjusting Print Quality

Caution

• When cleaning the print head, bear in mind that the print head and its surroundings may be hot. Wait until the printer cools down before proceeding to clean the printer.

• Be sure to turn off the power before cleaning.

• The suggested cleaning schedules here are just guidelines. If necessary, clean as appropriate, depending on the degree of contamination.

• Use a cleaning pen, cotton swab or cotton cloth, from an approved cleaning kit, to clean the printer units.

• Use only soft, lint-free materials for cleaning. Avoid using hard objects for the cleaning process, as they will damage the components.

CG4 Series Operator Manual Page 5-1

Section 5: Cleaning and Maintenance

5.1 CLEANING THE PRINT HEAD, PLATEN AND ROLLERS

The print head not only generates printouts of barcodes, but also graphics and text. To produce optimal printing, it must be kept clean in spite of the dirt and adhesive that constantly accumulates on its print surface.

Furthermore, dirt can accumulated along the label path, affecting parts like sensors and guides, and reducing their performance.

Therefore, it is important to clean these important components periodically. The printer cleaning kit and cleaning sheets can be purchased from your authorised SATO representative.

When to clean with a cleaning kit

For the print head, platen roller, paper sensor, and label guide: clean after using up every other roll of media.

For other parts: clean after finishing every six rolls of media.

When to clean with the cleaning sheet

For print head: clean after using every six rolls of media, or when you find any burned glaze on the surface of the print head.

5.2 HOW TO CLEAN THE PRINTER (CLEANING KIT)

If you are using a carbon ribbon, be sure to remove it before cleaning. Follow the instructions supplied with the cleaning kit. Use the items to clean the following parts.

1.

Before starting, get ready an approved cleaning kit from your SATO representative. Make sure the printer is powered off, and remove the power cable.

2.

Lift the Top Cover.

3.

Remove the media and the ribbon.

Cleaning the Print Head

4.

Apply Thermal Print Head Cleaner to a cotton swab.

5.

Locate the Print Head Assembly which is mounted under the Top cover. The Print Head faces downward along the front edge of the assembly.

Press the end of the dampened swab along the entire width of the Print Head.

6.

Check for any black coloring or adhesive on the swab after cleaning. Discard the dirty swabs.

7.

Repeat, if necessary, until the swab is clean after it is pressed over the print head.

Cleaning the platen roller, sensor and label guide

8.

The platen roller is the black rubber roller near the front panel. Wet some cotton swabs or cotton cloth with cleaning solution. While rotating the platen roller with your fingers (see arrow), clean the entire length of the roller using one or more cotton swabs. Wipe any dirt or accumulated adhesive off the platen roller.

Page 5-2 CG4 Series Operator Manual

Section 5: Cleaning and Maintenance

5.2 HOW TO CLEAN THE PRINTER (CLEANING KIT) (cont’d)

9.

Locate the I-Mark sensor and Gap sensor on the left

Media guide .

10.

Dab a cotton cloth with the same cleaning solution. Clean any foreign matter from the exposed surface of the media guides and sensor. Insert the cotton cloth in the slot of the media guide and briskly clean it with a back and forth motion.

11.

Repeat the whole cleaning process when it is necessary.

The platen roller should be cleaned whenever foreign matter, such as dust or adhesive, is present.

I-Mark and Gap sensor is underneath the media guide

Media guide

5.3 HOW TO CLEAN THE PRINTER (CLEANING SHEET)

If certain stains on the print head cannot be removed easily with cotton swabs dabbed in cleaning solution, the cleaning sheet is used for clearing such stubborn debris on the print head.

1.

Make sure the printer is powered off and remove the power cable.

2.

Lift the Top Cover.

3.

Remove the media and the ribbon.

4.

Place the head cleaning sheet between the print head and the platen roller. The coarse side of the cleaning sheet should face the surface of the print head elements.

5.

Close the top cover with approximately 25mm (1 inch) of the cleaning sheet extended out of the printer.

6.

Using both hands, slowly pull the exposed cleaning sheet outwards. This will remove any dirt stuck to the print head .

7.

When the cleaning sheet has been removed, perform steps 2 to 6 to repeat the cleaning procedure one or two more times.

8.

When no more additional dirt appears on the cleaning sheet after it has been pulled out, you can stop cleaning with the sheet.

9.

Use the cleaning pen from the cleaning kit or use a cotton swab moistened with head cleaner to gently remove any remaining dirt from the print head.

CG4 Series Operator Manual Page 5-3

Section 5: Cleaning and Maintenance

5.4 EASY REPLACEMENT OF PARTS

It is easy to replace the print head and platen roller of the CG4 Series printer.

The one-touch, tool-less print head release mechanism enables the print head to be quickly and easily replaced. The platen roller can be replaced without the need to use any tools.

5.4.1 Releasing/ Replacing the Print Head

The print head on the printer is a user-replaceable item. If it becomes damaged for any reason, it can be easily removed and replaced. Contact your local SATO representative for information on obtaining a new print head.

Caution

• Static electricity can result in component damage. Observe appropriate grouping procedures when replacing any components.

• Wear protective gloves to avoid contaminating the sensitive print head surface.

For CG412 DT and CG418 DT Direct Thermal printer

1.

Make sure the printer is turned off, and remove the power cable.

2.

Lift the Top Cover.

3.

While pressing and hold down the top portion of the print head assembly (see arrow

1

), slide the side tab (

2

) downward to unlock the print head assembly. Shift the print head assembly to the right and pull the whole print head assembly downward.

4.

The cable connectors (circled) at the rear of the print head is now exposed. Pull the print head downward, then gently disconnect the defective print head from the cable connectors.

5.

Carefully connect the cable connectors to a replacement print head . The white cable should be connected to the left connector while black cable should be connected to the right connector. The connectors are keyed so that they can only be inserted in the correct orientation.

Caution:

While handling the print head, be careful not to scratch the printing surface of the print head. Scratching the surface will cause permanent and irreparable damage that is not covered by the warranty!

6.

Insert the left shaft of the new print head assembly into the hole beside the triangular symbol on the left side of printer. (see circled area).

3

1

Print head assembly

2

Page 5-4 CG4 Series Operator Manual

Section 5: Cleaning and Maintenance

5.4 EASY REPLACEMENT OF PARTS (cont’d)

7.

Align the two circular recess of the print head bracket to the two springs attached to the top cover frame. At the same time, fix the fulcrum shaft of the print head bracket to the hooks. While pressing the print head, slide the side tab upwards to lock the print head assembly in place.

8.

Close the Top Cover.

9.

Restore power, reload media, reset the head counter and perform a test print to ensure that the print head is connected properly.

For CG212 TT and CG218 TT Thermal transfer printer

1.

Make sure the printer is turned off, and remove the power cable.

2.

Lift the Top Cover.

3.

Pull the lever on the middle of the ribbon unit downward to pull out the ribbon unit. Then, simply let down the ribbon unit . There is a stopper midway through its movement range that will prevent the ribbon unit from snapping down.

4.

On the right side of the ribbon unit, slide the print head release lever

1

to unlock the print head assembly. Move the whole print head assembly downward.

Lever

Hooks

Circular recess

Fulcrum shaft

1

2

5.

The cable connectors (circled) at the rear of the print head is now exposed. Pull the print head downward, then gently disconnect the defective print head from the cable connectors.

6.

Carefully connect the cable connectors to a replacement print head . The white cable should be connected to the left connector while black cable should be connected to the right connector . The connectors are keyed so that they can only be inserted in the correct orientation.

Caution:

While handling the print head, be careful not to scratch the printing surface of the print head. Scratching the surface will cause permanent and irreparable damage that is not covered by the warranty!

CG4 Series Operator Manual Page 5-5

Section 5: Cleaning and Maintenance

5.4 EASY REPLACEMENT OF PARTS (cont’d)

7.

Insert the left shaft of the new print head assembly into the hole on the left side of printer. (see circled area).

8.

Align the two circular recess of the print head bracket to the two springs attached to the top cover frame. At the same time, fix the fulcrum shaft of the print head bracket to the hooks. While pressing the print head, slide the print head release lever to lock the print head assembly in place.

9.

Restore power, reload media and ribbon, reset the head counter and perform a test print to ensure that the print head is connected properly.

5.4.2 Releasing/ Replacing the Platen roller

1.

Make sure the printer is powered off and remove the power cable.

2.

Lift the Top Cover.

3.

Locate the two platen bearings on each side of the platen roller , and turn the handles in the direction as shown.

4.

Lift up the defective platen roller assembly with the handles and replace it with a new one.

5.

Follow the above steps, in reverse sequence, to reassemble the parts. Make sure that the platen bearing snaps back in position.

Perform a label feed to ensure the platen roller is assembled correctly.

Hooks

Circular recess

Fulcrum shaft

Page 5-6 CG4 Series Operator Manual

Section 5: Cleaning and Maintenance

5.5 ADJUSTING PRINT QUALITY

Print quality can be optimized with regular cleaning and maintenance of the print head and components along the label path. Additionally, you can fine-tune print quality by adjusting print darkness and print speed settings.

When adjusting the printer for optimum print quality, a barcode verifier system is highly recommended for evaluating the printouts. The human eye is a poor judge of the relative widths of the bars in a symbol, a characteristic that is extremely important for good barcode quality.

Print Darkness

This adjustment allows the user to control (within a specified range) the amount of power that is used to activate the print head heating elements. It is important to find a proper print darkness level based on your particular label. The printed images should not be too light nor should the edges of text or graphics be smudged. Instead, the edges of each image should be crisp and well defined. The adjustment can be made via standard SBPL commands or by the Utilities Tool application. For more information refer to the SBPL

Programming Reference.

Print Speed

The other method of controlling print quality is by controlling the speed at which the label is printed. It is especially critical when printing “ladder” barcodes (barcodes printed with the bars parallel to the print line).

When printing a “ladder” barcode, it is important to allow the head to cool sufficiently before stepping to the next position. If it does not have sufficient time to cool, the bar will be “smeared” on the trailing edge. The adjustment can be made via standard SBPL commands or by the Utilities Tool application. For more information refer to the SBPL Programming Reference.

CG4 Series Operator Manual Page 5-7

Section 5: Cleaning and Maintenance

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Page 5-8 CG4 Series Operator Manual

Section 6: General Specifications

GENERAL SPECIFICATIONS

6.1 PRINTER BASIC SPECIFICATIONS

MODEL NAME CG408 DT CG412 DT CG408 TT CG412 TT

PHYSICAL CHARACTERISTICS

Width

Depth

Height

Weight

POWER SUPPLY (AC ADAPTER)

Input Voltage

Output Voltage

Power Consumption

3.7 lbs. (1.7 kg)

7.05” (179 mm)

9.37” (238 mm)

6.81” (173 mm)

4.19 lbs. (1.9 kg)

100-240 V AC, +/-10%, 50/60 Hz (Full range)

19 V DC, +/-5%, 3.86A

At peak times: 50 Watts

During standby: 2.5 Watts

ENVIRONMENTAL (EXCLUDING MEDIA)

Operating Temperature

Storage Temperature

Operating Humidity

Storage Humidity

PRINT

Method

Print Speed (selectable)

Resolution

Maximum Print Width

Maximum Print Length

39.2 to 100.4°F (4° to 38°C)

14 to 140°F (-10° to 60°C)

30 to 80% RH, Non-condensing

15 to 85% RH, Non-condensing

DT models: Direct Thermal only

TT models: Thermal Transfer and Direct

Thermal

2, 3 or 4 Inches/second (Setting: 2, 3, 4)

(50, 75 or 100 mm/second)

*Maximum print speed varies depending on the of media used.

(203 Dots Per

Inch) 8 dots/mm

(305 Dots Per

Inch) 12 dots/mm

(203 Dots Per

Inch) 8 dots/mm

4.09” (104 mm)

(305 Dots Per

Inch) 12 dots/mm

11.81” (300 mm)

CG4 Series Operator Manual Page 6-1

Section 6: General Specifications

MODEL NAME CG408 DT/ CG408TT CG412 DT/ CG412TT

MEDIA

(BE SURE TO USE MEDIA MANUFACTURED OR CERTIFIED BY SATO)

Type

Wind Direction

Direct Thermal / Thermal Transfer depending on print model (DT or TT)

Roll stock or Fan-fold

Roll stock: Face In or Face out winding

Maximum outer diameter: 5.04” (128 mm) with Inner core diameter: 1.5” (40 mm)

Roll and Core Diameter * Inner core diameter: 0.75” (19.05 mm) with maximum outer diameter: 4.33” (110 mm) can be accepted, but there is no performance guarantee.

Fanfold Max. stack height

Size

Thickness

4.65” (118 mm) (external supply)

Label

Continuous

Cutter

Pitch : 0.27” to 11.8” (7 to 300 mm)

Pitch including liner

: 0.39” to 11.93” (10 to 303 mm)

Width : 0.86” to 4.21” (22 to 107 mm)

Width including liner

: 0.98” to 4.33” (25 to 110 mm)

Pitch : 0.87” to 11.8” (22 to 300 mm)

Pitch including liner

: 0.98” to 11.93” (25 to 303 mm)

Width : 0.87” to 4.21” (22 to 107 mm)

Width including liner

: 0.98” to 4.33” (25 to 110 mm)

Dispenser Pitch : 0.87” to 3.93” (22 to 100 mm)

Pitch including liner

: 0.98” to 4.05” (25 to 103 mm)

Width : 0.87” to 4.21” (22 to 107 mm)

Width including liner

: 0.98” to 4.33” (25 to 110 mm)

Tear-off

Pitch

: 0.87” to 11.8” (22 to 300 mm) * 1

Pitch including liner : 0.98” to 11.93” (25 to 303 mm)

Width

: 0.87” to 4.21” (22 to 107 mm)

Width including liner : 0.98” to 4.33” (25 to 110 mm)

Linerless

Pitch

: 0.98” to 3.93” (25 to 100 mm) * 1

With : 0.98” to 4.33” (25 to 110 mm)

Non-adhesive paper

Continuous

Cutter

Pitch : 0.39” to 11.93” (10 to 303 mm) * 1

Width

: 0.98” to 4.33” (25 to 110 mm)

Pitch : 0.98” to 11.93” (25 to 303 mm)

Width

: 0.98” to 4.33” (25 to 110 mm)

Tear-off

Pitch

: 0.98” to 11.93” (25 to 303 mm) *

Width : 0.98” to 4.33” (25 to 110 mm)

1

* 1 When using media with small pitch, you must tear it by hand.

• The above size may be limited by use conditions, such as type of paper, usage environment, and application.

• When using the dispenser mode, restrictions apply to the maximum paper length according to paper installation conditions.

0.0024” to 0.0074” (0.06 to 0.19 mm)

Page 6-2 CG4 Series Operator Manual

Section 6: General Specifications

MODEL NAME CG408 DT CG412 DT CG408 TT CG412 TT

RIBBON

(BE SURE TO USE RIBBON MANUFACTURED OR CERTIFIED BY SATO)

Wind Direction

Winding Method

Roll Diameter

Core Diameter

Length

Width

Face Out

Paper core

Maximum outer diameter: 1.4” (38 mm)

Inner core diameter: 0.5” (12.7 mm)

Max. 328 ft. (100 m). Do not exceed the maximum outer diameter.

Use only

4.33” +/- 0.01” (110 mm +/- 0.5 mm)

PROCESSING

CPU

Flash ROM

SDRAM

32 Bit RISC-CPU 133 MHz

4 Megabytes

8 Megabytes

PRINTER LANGUAGE

Standard

INTERFACES

SATO Barcode Printer Language (SBPL)

Standard Configurations

Select one of the following. (The factory will provide the unit with the selected interface.)

1) USB 2.0 (Type B) with RS-232C (D-SUB 9-pin type) or

2) USB 2.0 (Type B) with LAN (10BASE-T/100BASE-TX Automatic Switching) or

3) USB 2.0 (Type B) with IEEE1284

*The RS-232C connector can be used to connect the printer to a computer, an optional keypad, Smart keyboard or Barcode scanner.

SENSING

Gap (Transmissive)

I-Mark (Reflective)

Cover Open

Ribbon End

Dispenser

Linerless label sensor

LABEL ISSUING MODES

Not available

Sensitivity Adjustable

Sensitivity Adjustable

Fixed

Fixed (Only available for Thermal

Transfer model)

Fixed (Only available if installed)

Fixed (Only available if installed)

Standard: Continuous mode, Tear-off mode, Sensor off mode

Optional mode: Dispenser mode, Cutter mode, Linerless (Nonsepa) mode

CG4 Series Operator Manual Page 6-3

Section 6: General Specifications

MODEL NAME

SELF-DIAGNOSIS

CG408 DT CG412 DT CG408 TT CG412 TT

Cover Open Detection

Paper End Detection

Test Print

Cutter error (Only available if installed)

Cover Open Detection

Paper Detection

Test Print

Ribbon end Detection

Cutter error (Only available if installed)

CHARACTER FONT CAPABILITIES

BITMAP FONTS

WB

WL

XU

XS

U

S

M

XM

XB

XL

OA Font (OCR-A)

OB Font (OCR-B)

5 dots W x 9 dots H (Alphanumeric characters and symbols)

8 dots W x 15 dots H (Alphanumeric characters and symbols)

13 dots W x 20 dots H (Alphanumeric characters and symbols)

18 dots W x 30 dots H (Alphanumeric characters and symbols)

28 dots W x 52 dots H (Alphanumeric characters and symbols)

5 dots W x 9 dots H (Alphanumeric characters and symbols)

17 dots W x 17 dots H (Alphanumeric characters and symbols)

24 dots W x 24 dots H (Alphanumeric characters and symbols)

48 dots W x 48 dots H (Alphanumeric characters and symbols)

48 dots W x 48 dots H (Alphanumeric characters and symbols)

15 dots x 22 dots

(Alphanumeric characters and symbols)

22 dots x 33 dots

(Alphanumeric characters and symbols)

15 dots x 22 dots

(Alphanumeric characters and symbols)

22 dots x 33 dots

(Alphanumeric characters and symbols)

20 dots x 24 dots

(Alphanumeric characters and symbols)

30 dots x 36 dots

(Alphanumeric characters and symbols)

20 dots x 24 dots

(Alphanumeric characters and symbols)

30 dots x 36 dots

(Alphanumeric characters and symbols)

KANJI FONTS

Supported by downloading one of the following Kanji fonts.

1) Simplified Chinese (2.6 MB)

Gothic type GB2312 (24 x 24 dot)

2) Korean (1.6 MB)

Gothic type KSX1001 (16 x 16 dot)

Mincho type KSX1001 (24 x 24 dot)

OUTLINE FONTS

Alphanumeric characters and symbols

CHARACTER CONTROL

Magnification

Rotation

Expansion up to 12 x in either the vertical or horizontal

0°, 90°, 180° and 270°

Page 6-4 CG4 Series Operator Manual

Section 6: General Specifications

MODEL NAME CG408 DT CG412 DT CG408 TT CG412 TT

BARCODE CAPABILITIES

Linear Bar Codes

Two Dimensional codes

Composite Symbols

Ratios

Magnification

Rotation

UPC-A/UPC-E, EAN8/13, CODE39, CODE93, CODE128,

GS1-128 (UCC/EAN128), CODABAR(NW-7), ITF, Industrial 2 of 5, Matrix 2 of 5,

BOOKLAND, MSI, POSTNET, GS1 DataBar (RSS)

* GS1 DataBar is new version of RSS-14.

PDF417 (Ver.2.4), MAXI code (Ver.3.0), QR code, GS1 DataMatrix (ECC200)

EAN-13 Composite (CC-A/CC-B)

EAN-8 Composite (CC-A/CC-B)

UPC-A Composite (CC-A/CC-B)

UPC-E Composite (CC-A/CC-B)

GS1-128 Composite (CC-A/CC-B/CC-C)

GS1 DataBar Composite (CC-A/CC-B)

GS1 DataBar Truncated Composite (CC-A/CC-B)

GS1 DataBar Stacked Composite (CC-A/CC-B)

GS1 DataBar Stacked Omni-Directional Composite (CC-A/CC-B)

GS1 DataBar Limited Composite (CC-A/CC-B)

GS1 DataBar Expanded Composite (CC-A/CC-B)

GS1 DataBar Expanded Stacked Composite (CC-A/CC-B)

* GS1 DataBar is new version of RSS-14.

1:2, 1:3, 2:5, User definable bar widths

1 x to 12 x

Parallel 1 (0°), Parallel 2 (180°), Serial 1 (90°) and Serial 2 (270°)

STANDARD FUNCTIONS

1) Status return function

2) Graphic function

3) Sequential number function

4) Form overlay function

5) Custom character registration function

6) Black/white inversion function

7) Ruled line function

8) Format registration function

9) Zero slash switching function

CG4 Series Operator Manual Page 6-5

Section 6: General Specifications

MODEL NAME CG408 DT CG412 DT CG408 TT

HARDWARE AND RELATED

Operation keys

Indicators

Buzzer

POWER and FEED/LINE buttons

ON LINE (POWER): Green LED

ERROR: Red LED

Built-in buzzer

• On/ off switchable buzzer (specified by command)

• No volume control function available

CG412 TT

OPTIONS

REGULATORY COMPLIANCE

Safety regulation

1) Cutter Unit

2) Dispenser Unit

3) RTC kit (Calendar IC)

4) Linerless (Nonsepa) Unit

5) Keypad*

6) Compatible smart keyboard*

7) Compatible 1D barcode scanner*

*Applicable to USB and RS232C interface model only. Connect to RS232C terminal.

EMC regulation

Packing Drop Standard

Environmental (RoHS)

UL60950-1(2001) (USA)

CSA22.2 No.60950-1-30 (Canada)

EN60950-1, CE (Europe)

CCC (GB4943-2001) (China)

FCC15B Class B (USA/Canada)

CE (EN55022, EN55024) (Europe)

GB9254-1998, GB17625.1(2003) (China)

KN22, KN24 (Korea)

ISTA-2A

Chromium: below 0.1%

Lead: below 0.1%

Mercury: below 0.1%

Cadmium: below 0.01%

Polybrominated Biphenyl (PBB): below 0.1%

Polybrominated Diphenyl Ether (PBDE): below 0.1%

Page 6-6 CG4 Series Operator Manual

Section 6: General Specifications

6.2 OPTIONAL ACCESSORIES SPECIFICATIONS

CUTTER SPECIFICATIONS

Media Type

Media Size

Thickness

Self-diagnosis function

Durability

Non-adhesive paper and Label

Pitch

: 0.87” to 11.8” (22 to 300 mm)

Pitch including liner : 0.98” to 11.93” (25 to 303 mm)

Width : 0.87” to 4.21” (22 to 107 mm)

Width including liner

: 0.98” to 4.33” (25 to 110 mm)

0.0024” to 0.0074” (0.06 to 0.19) mm

Cutter error detection

More than 300,000 cuts

DISPENSER SPECIFICATIONS

Media Type

Label only

* Some restrictions may apply to some label types depending on the substrate, adhesive, paper size, and environment. Refer to SATO representative on the labels to be used.

* Perforated liner and split liner cannot be used.

* Peel end labels

Pitch

: 0.86” to 3.93” (22 to 100 mm)

Pitch including liner : 0.98” to 4.05” (25 to 103 mm)

Media Size

Thickness

Sensor Type

Width : 0.86” to 4.21” (22 to 107 mm)

Width including liner

: 0.98” to 4.33” (25 to 110 mm)

0.0024” to 0.0074” (0.06 to 0.19 mm)

Dispenser sensor (Reflective type)

LINERLESS (NONSEPA) KIT SPECIFICATIONS

Media Type Micro-perforated Linerless (Nonsepa) Label

Pitch : 0.98” to 3.93” (25 to 100 mm)

Media Size

Thickness

Media Winding direction

Roll and core Diameter

Sensor Type

Label issuing mode

Width : 0.98” to 4.33” (25 to 110 mm)

0.0024” to 0.0074” (0.06 to 0.19 mm)

Face-out

Maximum outer diameter: 5.04” (128 mm) with Inner core diameter: 1.5” (40 mm)

Label sensor (Reflective type)

Continuous mode, Tear-off mode

CG4 Series Operator Manual Page 6-7

Section 6: General Specifications

This page is intentionally left blank

Page 6-8 CG4 Series Operator Manual

Section 7: Interface Specifications

INTERFACE SPECIFICATIONS

This section presents the interface types and their specifications for the CG4 Series printers. These specifications include detailed information to assist in the selection of the most appropriate method for the printer to interface with the host.

The following information is presented in this section:

• 7.1 Interface types

• 7.2 RS232C Serial Interface

• 7.3 IEEE 1284 Parallel Interface

• 7.4 Universal Serial Bus (USB) Interface

• 7.5 Local Area Network (LAN) Ethernet

7.1 INTERFACE TYPES

The CG4 Series has three types of Main PCBs. Each type of PCB is equipped with two different interface types for performing data communication with the host. These are described as follows.

1) Type 1: USB and LAN on-board

2) Type 2: USB and RS232C on-board

2) Type 3: USB and IEEE1284 on-board

Model

CG4 series (Type 1)

CG4 series (Type 2)

CG4 series (Type 3)

USB

Yes

Yes

Yes

LAN

Yes

-

-

Interface Types

RS232C

-

Yes

-

IEEE1284

-

-

Yes

Caution

Never connect or disconnect interface cables (or use a switch box) with power applied to either the host or printer. This may caused damage to the interface circuitry in the printer/ host and is not covered by warranty.

CG4 Series Operator Manual Page 7-1

Section 7: Interface Specifications

7.2 RS232C SERIAL INTERFACE

7.2.1 Basic Specifications of RS-232C Serial Interface

This interface complies with the RS-232C standard.

Interface connector

Communication settings

DB-9S or equivalent (Male)

Cable length: 5m or less

Use Printer configuration tool or <I2> command to setup.

<I2>abcde

Parameter Item Value Description a b c d

Baud rate

Data bit length

Parity bits

Stop bits

1

0

0

2

0

1

2

1

4

3

1

0 e Protocol 2

1

0

38400bps

19200bps [Default]

9600bps

7 bits

8 bits [Default]

EVEN

ODD

NONE [Default]

2 bits

1 bit [Default]

STATUS 3

Protocol for driver (STATUS 4)

[Default]

XON/XOFF

READY/BUSY (Multi item buffer)

READY/BUSY (Single item buffer)

Page 7-2 CG4 Series Operator Manual

Section 7: Interface Specifications

7.2 RS232C SERIAL INTERFACE (cont’d)

Function descriptions

Function

Baud rate setting

Data bit length

Parity setting

Stop bit setting

Protocol setting

Description

Select the data rate (bps) for the RS232 port.

Sets the printer to receive either 7 or 8 bits of data for each byte transmitted.

Selects the type of parity used for error detection.

Selects the number of stop bits to end each byte transmission.

Selects the flow control and status reporting protocols

Synchro system

Maximum receive buffer capacity

Code

Transmission form

Signal level

Interface type

Asynchronous method

1MB

0MB

Buffer near full occurred

Buffer near full released

1MB

Remaining 0.25MB

Remaining 0.5MB

ASCII (7 bits), Graphic (8 bits)

Start

b1 b2 b3 b4 b5 b6 b7 b8

Stop

[Note] If using 7 bits, b8 will be omitted.

High level

Low level

: +5 to +12V

: -5 to -12V

Use Printer configuration tool or <DI> command.

<DI>a

Parameter Item Value a

Interface selection

2

3

0

1

Description

USB

RS-232C

Keypad

Scanner/ Smart keyboard

CG4 Series Operator Manual Page 7-3

Section 7: Interface Specifications

7.2 RS232C HIGH SPEED SERIAL INTERFACE (cont’d)

7.2.2 Ready/Busy

This protocol controls the reception of print data only by the control of hardware signal. Use the command

<I2> to toggle between single item buffer and multi item buffer.

When the print data (STX ESC+”A”~ ESC+”Z” ETX) is sent from the host in the conditions below, received data may be incorrect.

1) When the printer is Offline

2) When an error has occurred in the printer

Pin Assignments

1)Host with DB-25P terminal

Printer Host

CD 1 1 FG

RD 2

SD 3

ER 4

SG 5

DR 6

RS 7

2 SD

3 RD

6 DR

7 SG

20 ER

5 CS

CS 8

RI 9

4 RS

2 )Host with DB-9P terminal

Printer Host

CD 1 1 CD

RD 2

SD 3

ER 4

SG 5

3 SD

2 RD

6 DR

5 SG

DR 6

RS 7

4 ER

8 CS

CS 8 7 RS

RI 9 9 RI

Interface Signals

Pin no.

6

7

8

4

5

2

3

Signal Type

RD

SD

ER

SG

DR

RS

CS

Direction

Input

Output

Output

-

Input

Output

Input

Description

Data transferred from the host to the printer

Data transferred from the printer to the host

Data terminal READY

Signal ground

Data set READY

Send request

READY to send

Notes:

Follow the procedures below when executing READY/BUSY control.

1) When the host sends the data for printing labels, make sure that the printer is on.

2) Turning the printer on after the printer receives a request from the host to print labels may cause the printer not to print the first print data (approximately 120 bytes).

To avoid this problem, it is necessary to attach approximate 120 bytes of dummy data by application software that enables the host to send the data for printing labels.

For example: When sending [STX+<A>+<V>20+<H>20+<P>2+<L>0202+<X20>,

1234+<Q>2+<Z>+ETX], transfer the appropriate 120 bytes of dummy data shown below.

[00H+00H+ ~ +00H+00H+00H+00H] + [STX ~ ETX]

Page 7-4 CG4 Series Operator Manual

Section 7: Interface Specifications

7.2 RS232C HIGH SPEED SERIAL INTERFACE (cont’d)

7.2.3 X-ON/X-OFF

This transmission protocol informs the host if the printer is ready to receive data, by sending the “XON” (Hex

11H) or “XOFF” (Hex 13H) code.

When the print data (STX ESC+”A”~ ESC+”Z” ETX) is sent from the host in the conditions below, received data may be incorrect.

1) When the printer is Offline

2) When an error has occurred in the printer

Pin Assignments

1) Host with DB-25P terminal

Printer Host

RD 2 2 SD

SD 3

SG 5

3 RD

7 SG

2) Host with DB-9P terminal

Printer Host

RD 2

SD 3

SG 5

3 SD

2 RD

5 SG

Note:

Depending on the host used, it may need to loop CS and RS (maintaining at “High” level) on the host side.

Therefore, make sure to re-check the host before use.

Input/Output Signals

Pin no.

2

3

5

Signal Type

RD

SD

SG

Direction

Input

Output

-

Description

Data transferred from the host to the printer

Data transferred from the printer to the host

Signal ground

7.2.4 Return Status (STATUS 3 and Protocol for Driver (STATUS 4))

The purpose of these protocols is to control printer status on the host side. With the request command from the host, the status is returned from the printer.

After receiving the request command, the status is returned immediately.

In these communication protocols, receive mode is set to multi item buffer.

When the print data (STX ESC+”A”~ ESC+”Z” ETX) is sent from the host in the conditions below, received data may be incorrect.

1) When the printer is Offline

2) When an error has occurred in the printer

CG4 Series Operator Manual Page 7-5

Section 7: Interface Specifications

7.3 IEEE 1284 PARALLEL INTERFACE

7.3.1 Basic Specifications of IEEE1284 parallel interface

This interface complies with the Centronics/ IEEE1284 standard.

ECP mode is recommended for LPT1 port.

LPT1 port details can be set through a computer’s BIOS settings.

Interface connector

Signal level

Communication condition setting

Interface type

Maximum receive buffer capacity

DeviceID

Printer side: Amphenol (DDK) 57 to 40360 or equivalent

Cable side: Amphenol (DDK) 57 to 30360 or equivalent

Cable length: 1.5m or less

High level

Low level

: +2.4 to +5.0V

: +0.0 to +0.4V

Use the <I1> command for the following settings.

Item Color

Receive mode

ACK width

Single item buffer

Multi item buffer

010 to 200 (1=50ns)

Communication protocol cannot be fixed at compatible mode because of

IEEE1284 negotiation.

Use Printer configuration tool or <DI> command.

<DI>a

Parameter Item Value Decription a Interface

0

1

USB

IEEE1284

1MB

Buffer near full occurred

Buffer near full released

0MB

CG408

“MFG:SATO;CMD:PCL,MPL;MDL:CG408;”

CG412

“MFG:SATO;CMD:PCL,MPL;MDL:CG412;”

1MB

Remaining 0.25MB

Remaining 0.5MB

Page 7-6 CG4 Series Operator Manual

Section 7: Interface Specifications

7.3 IEEE 1284 PARALLEL INTERFACE (cont’d)

7.3.2 Pin Assignments

Pin assignment of each signal for the Centronics standard (Compatible Mode) is as follows.

Note that the connection of the IEEE1284 standard complies with the IEEE1284-B standard.

PIN No.

13

14

15

16

9

10

11

12

17

18

7

8

5

6

3

4

1

2

Signal

STROBE

DATA 1

DATA 2

DATA 3

DATA 4

DATA 5

DATA 6

DATA 7

DATA 8

ACK

BUSY

PE

SELECT

AUTOFD

LOGIC GND

CHASSIS GND

PERIPHERAL LOGIC

HIGH

Output

I/O

Input

Output

Output

Output

Output

Input

Input

Input

Input

Input

Input

Input

Input

Input

PIN No.

31

32

33

34

27

28

29

30

35

36

23

24

25

26

19

20

21

22

Signal

STROBE-RETURN

DATA 1-RETURN

DATA 2-RETURN

DATA 3-RETURN

DATA 4-RETURN

DATA 5-RETURN

DATA 6-RETURN

DATA 7-RETURN

DATA 8-RETURN

ACK -RETURN

BUSY -RETURN

PE -RETURN

INIT

FAULT

SELECTIN

I/O

Input

Output

Input

CG4 Series Operator Manual Page 7-7

Section 7: Interface Specifications

7.3 IEEE 1284 PARALLEL INTERFACE (cont’d)

7.3.3 Input/Output Signals

The details of each signal line for the Centronics standard (Compatible Mode) are as follows.

Note that each signal line complies with the IEEE1284 standard.

STROBE

Signal

DATA 1 ~ DATA 8

ACK

BUSY

PE

SELECT

AUTOFD

CHASSIS GND

PERIPHERAL LOGIC

HIGH

SIGNAL GND

INIT

FAULT

SELECTIN

I/O

Input

Input

Output

Output

Output

Output

Input

Output

Input

Output

Input

Description

Synchronization signal that requires low active pulse to read

DATA1 ~ DATA8

Data entry of 8bits parallel: DATA1 --LSB (lowest bit)

DATA8 --MSB (highest bit)

Low active pulse signal indicating the completion of receive data import

High active signal indicating that the printer is not ready to receive data

High active signal indicating paper shortage

High active signal indicating that the printer is ready to receive data

Signal for the IEEE1284 standard

Connecting to framework ground

+5V voltage on the printer side

Connecting to each signal ground

Low active pulse signal requesting to reset the printer

Low active pulse signal indicating an error in the printer

Signal for the IEEE1284 standard

Page 7-8 CG4 Series Operator Manual

Section 7: Interface Specifications

7.4 UNIVERSAL SERIAL BUS (USB) INTERFACE

This printer supports the USB 2.0-compliant interface and the transfer rate at 12.5 Mbits/second.

7.4.1 Basic Specifications of USB interface

The USB interface is available with all three types of boards.

Interface connector

Version

Maximum receive buffer capacity

Interface type

Series B plug

Cable length: 5m or less (Twisted Pair Shielded)

USB 2.0

1MB

0MB

Buffer near full occurred

1MB

Remaining 0.25MB

Buffer near full released

Remaining 0.5MB

Use Printer configuration tool or <DI> command.

<DI>a

Parameter Item Value a Interface

2

3

0

1

Description

USB

RS-232C/LAN/IEEE1284

Keypad

Scanner/ Smart keyboard

7.4.2 Pin Assignments

Pin No.

1

2

3

4

Description

VBus

-Data(D-)

+Data(D+)

GND

CG4 Series Operator Manual Page 7-9

Section 7: Interface Specifications

7.4 UNIVERSAL SERIAL BUS (USB) INTERFACE (cont’d)

7.4.3 Host Computer Settings

Installation of USB Standard Print Support

It is necessary to install the USB driver in addition to the printer driver to perform print operation via the USB port.

As for the USB driver installation procedure, refer to [How to Install the USB Standard Print Support] in the printer driver installation specifications.

Notes

• OS environment corresponding to the USB interface is [Windows2000/XP/Server2003/Vista], however, the connection may not be established depending on the manufacturers or models. For more details, refer to your host computer documentation.

• USB cable length under 1m is recommended.

• Device name of USB port should be "Serial number".

For example: CRGY0032

Page 7-10 CG4 Series Operator Manual

Section 7: Interface Specifications

7.5 LOCAL AREA NETWORK (LAN) ETHERNET

7.5.1 Basic Specifications of LAN

A Local Area Network (LAN) interface requires a driver shipped with each printer that has the interface installed. The driver must be loaded on the host computer and configured to run one of the supported network protocols using a 10/100BaseT LAN connection.

Interface connector

Link/Status LED

Cable type: For 10BASE-T and 100BASE-TX

Cable length: 100m or less

Status LED lights up when establishing the LINK with Ethernet equipment. The

LINK is established by Auto Negotiation.

LED Color Conditions

LINK

SPEED

COLLISION

Green

Orange

Red

Lights up when establishing the LINK

Lights off when recognizing the destination

10BASE-T

Lights up when recognizing the destination

100BASE-TX

Lights up when collision occurs

Maintenance function

Interface type

[Printing LAN configuration information]

LAN configuration information will be printed on the third sheet of user test print and factory test print.

[Initializing LAN configuration information]

LAN configuration information will be initialized through [All Clear] of Factory

Clear Mode. For more details, refer to the authorised SATO servicing personnel.

Use Printer configuration tool or <DI> command.

<DI>a

Parameter Item Value Decription a Interface

0

1

USB

LAN

CG4 Series Operator Manual Page 7-11

Section 7: Interface Specifications

7.5 LOCAL AREA NETWORK (LAN) ETHERNET (cont’d)

Communication configuration

Maximum receive buffer capacity

The following settings can be configured via the Printer configuration tool or commands.

Item Command Setting range

LAN mode <I3>

IP address

Subnet mask

Gateway address

<W1>

<W2>

<W3>

Protocol for driver (STATUS4) cyclic response mode *

1

Protocol for driver (STATUS4) ENQ response mode *

1

STATUS3 *

2

0.0.0.0 ~ 255.255.255.255

0.0.0.0 ~ 255.255.255.255

0.0.0.0 ~ 255.255.255.255

IP address setup <WI> Manual

DHCP

RARP <WM> RARP disabled

RARP enabled

* 1

* 2

1MB

2-port connection by Port1024 and Port1025 or 1 port connection by

Port9100.

1 port connection by Port1024 or Port9100.

0MB 1MB

Buffer near full occurred

Remaining 0.25MB

Buffer near full released

Remaining 0.5MB

7.5.2 Software Specifications

ProtocolTCP/IP

Network layerARP, RARP, IP, ICMP

Session layerTCP, UDP

Application layerLPR, FTP, TELNET, BOOTP, DHCP, HTTP

Notes

• Send the print data by LPR and FTP of TCP/IP and dedicated socket protocol. (STATUS3, Protocol for driver (STATUS4))

• Use socket connection to get the printer status.

Page 7-12 CG4 Series Operator Manual

Section 7: Interface Specifications

7.5 LOCAL AREA NETWORK (LAN) ETHERNET (cont’d)

7.5.3 TCP/IP Specifications

In TCP/IP protocol environment, LPD and FTP are provided for printing. TELNET is provided for the setup of various variables, and ARP, RARP and BOOTP/DHCP for the setup of IP address are available.

In socket connection, the printing operation and the status are monitored. In this case, multiple connections cannot be established at the same time.

WindowsNT and Windows2000/XP/Server2003/Vista operating system support LPD of TCP/IP that enables you to print; however, Windows98/Me is not configured with LPD. In order to perform printing operation, offthe-shelf printing software is required.

7.5.4 LPD Specifications

LPD protocol complies with RFC1179 and handles the list of logical printer name as queue name such as lp, sjis and euc.

Queue name Kanji filter applied Input Kanji code lp sjis euc

Not available

Available

Available

N/A

Shift JIS

EUC

When sending a job by LPR, the transmission order of data file/control file within the job does not affect the printing operation.

Notes

• A job deletion by LPR is not supported.

• LPD is available only for Protocol for Driver (STATUS4).

• If executing a large quantity of printing by LPD, some parts of the data may be missing due to the Windows specification.

7.5.5 FTP Specifications

FTP protocol complies with RFC959 and handles the list of logical printer name as transfer directory. File transfer to this directory executes printing operation. Note that it is possible to specify ASCII(A), BINARY(I), and TENEX(L8) as transfer modes although mode difference is dependent on the client side.

There are three directory names such as lp, sjis and euc.

Queue name lp sjis euc

Kanji filter applied

Not available

Available

Available

Input Kanji code

N/A

Shift JIS

EUC

CG4 Series Operator Manual Page 7-13

Section 7: Interface Specifications

7.5 LOCAL AREA NETWORK (LAN) ETHERNET (cont’d)

7.5.6 TELNET Specifications

TELNET complies with RFC854. This consists of an interactive menu form, and it enables you to change and refer internal setup and to display status. To change the setting details, enter 'root' user name and password at the time of login. Default ROOT password is set to null (line feed only).

<TELNET command example>

In MS-DOS command prompt, type in [TELNET xxx.xxx.xxx.xxx (IP address)] and enter user name and password to advance to the display below.

SATO PRINTER ModelName TELNET server.

password:

No. Item Value (level.1)

----------------------------------------------------------

1 TCP/IP

2 status

99 setup

Each printer model name will appear in [Model Name].

For the detailed settings of [1:Setup TCP/IP], refer to Section 7.5.7 Setting/Displayed Items.

7.5.7 Setting/Displayed Items

The following table shows the settings and referable sections as well as various variables.

TCP/IP related settings

Variable identifier

IP address

Subnet mask

Gateway address

RARP protocol

DHCP protocol

Keep alive time

Socket cancel

ROOT password

Default (Factory setting)

0.0.0.0 (Externally obtained)

0.0.0.0 (Derived from IP address)

0.0.0.0 (Invalid)

ENABLE

ENABLE

180(sec)

Normal

NULL (No password)

Setting range

0.0.0.0 ~ 255.255.255.255

0.0.0.0 ~ 255.255.255.255

0.0.0.0 ~ 255.255.255.255

ENABLE/DISABLE

ENABLE/DISABLE

30 ~ 300

Normal / compatible

Up to 16 random alphanumeric characters

Page 7-14 CG4 Series Operator Manual

Section 7: Interface Specifications

7.5 LOCAL AREA NETWORK (LAN) ETHERNET (cont’d)

Notes

1) For the detailed On-board LAN interface settings, refer to the included [Setup Guide] and the Network

Utility of [SATO Accessory CD-ROM].

2) To open/close Print data port (Port1024), Status port (Port1025) or Sending/Receiving port (Port9100), make sure to close and open the port at intervals of approximately 150ms to 200ms. If you don't have enough time from closing to opening the port, it may result in double connection.

If the host requests the connection to the port already connected (Port1024, Port1025 or Port9100), the printer accepts the request (establishing double connection); however, the printer disconnects the second connection immediately.

3) Do not connect and disconnect the LAN cable while starting up the printer. Restart the printer with which you are having a communication error due to connection/disconnection of the LAN cable.

CG4 Series Operator Manual Page 7-15

Section 7: Interface Specifications

This page is intentionally left blank

Page 7-16 CG4 Series Operator Manual

APPENDIX

The following information is provided:

• 8.1 Optional Accessories - Cutter

• 8.2 Optional Accessories - Dispenser

• 8.3 Positions of sensors and options

• 8.4 Operation Mode Selection

• 8.5 Base Reference Point

• 8.6 Offset position Adjustment

• 8.7 Paper End

• 8.8 Ribbon End

Section 8: Appendix

CG4 Series Operator Manual Page 8-1

Section 8: Appendix

8.1 OPTIONAL ACCESSORIES - CUTTER

The cutter should only be installed by SATO qualified servicing personnel.

8.1.1 To route the media when the cutter is installed

Loading of the media for cutter unit is similar to the usual procedure as explained in Section 2.3 Loading

Labels .

8.1.2 Cut position Adjustment

If the cutting position is not at the regular position as mentioned below, you can change the offset setting with the SBPL commands.

Notes when using media with optional cutter

• Cutting of Labels

The correct cutting position is at the label gap. Cutting onto the label must be avoided because the label adhesive that accumulates on the blade will affect cutter sharpness.

Cut Position

Label

Cut Position

Backing paper

Label

Cutting Media with Perforation

As for media with perforation, cutting on or in front of the perforated lines is prohibited . Cutting in those locations could cause the media to jam and the printer to malfunction.

The perforated line +1 mm (+0.04”) is the cut prohibited zone (see Figure 1).

The folded perforated line +4 to +25 mm (+0.15” to

+0.98”) of fan-folded paper is the cut prohibited zone

(see Figure 2).

Cut prohibited zone

(1mm, 0.04”)

Perforated line

Figure 1

25 mm, 0.98”

4 mm, 0.15”

Fold perforation

Page 8-2

Figure 2

CG4 Series Operator Manual

Section 8: Appendix

8.1 OPTIONAL ACCESSORIES - CUTTER (cont’d)

8.1.3 Cutter replacement

Over time, the cutter loses its cutting ability and begins to show signs of wear.

Replace the cutter unit when the blade becomes blunt and cut edges are rough. (Please contact an authorised SATO

Representative for replacement.)

123 — 4 5 6

1 2 3 —456

8.2 OPTIONAL ACCESSORIES - DISPENSER

Dispenser should only be installed by SATO qualified servicing personnel.

8.2.1 To route the label when the dispenser is installed

1.

With the power supply off, pull the cover open/close latches on both sides of the printer toward you to unlock the top cover, and then open the top cover. Make sure that the cover rests firmly so that it will not fall forward and injure your hands.

2.

With your thumbs positioned on the two corners of the pressure bracket , push the pressure bracket up and pull it forward to open the pressure bracket.

1

2

Pressure bracket

1

Dispenser bar

Dispenser unit

3.

Peel off the first two leading labels from the liner (backing paper) and then load the label roll on the media holder .

After pulling out the leading liner (backing paper), pass the liner (backing paper) through the media guides and then pass over the dispenser bar so as to cover it. Then pass the liner (backing paper) under the pressure bracket as shown.

CG4 Series Operator Manual

Media guides

Dispenser bar

Page 8-3

Section 8: Appendix

8.2 OPTIONAL ACCESSORIES - DISPENSER (cont’d)

4.

If the paper is not taut, roll the paper on the media holder so that the paper is taut.

Next, tightly close the pressure bracket with the liner

(backing paper) passing through it.

5.

Close the top cover until it clicks into position.

6.

After turning on the label, turn on the power.

The printer is online and the ON LINE (POWER) indicator lights green.

When the printer is ready, press the FEED/LINE button to output an empty label and stop at the dispenser. This procedure is to ensure that the label is loaded correctly.

Label output from here

Output backing paper

8.2.2 Stop position Adjustment

Normally, the label is dispensed to the point where 2 or 3mm (0.08” or 0.1”) of the label remain on the liner

(backing paper).

If the label is not dispensed at the regular position, you can change the offset setting with the SBPL commands. After adjusting the stop position, dispense two or three labels to fix the stop position.

Notes:

• There may be cases when the dispenser does not function properly due to the thickness of the labels used.

• The Dispenser unit is effective for label pitch 22 to 100 mm (0.86” to 3.93”). However, the label size limitation may vary with application conditions.

• Labels over 100mm (3.9”) may curl at dispenser due to the nature of the material. There is no remedy for this.

Page 8-4 CG4 Series Operator Manual

8.3 POSITIONS OF SENSORS AND OPTIONS

Section 8: Appendix

46.3mm

(1.82”)

34.9mm

(1.37”)

21.1mm

(0.83”)

20.6mm

(0.81”)

14.5mm

(0.57”)

7.3mm (0.29”)

5.0mm (0.19”)

I-Mark sensor

Gap sensor

Print head

Tear-off/ Nonsepa(Linerless)

Dispenser

Cutter

CG4 Series Operator Manual Page 8-5

Section 8: Appendix

8.4 OPERATION MODE SELECTION

There are five modes of printer operation: Continuous, Tear-off, Cutter, Dispense and Linerless (nonsepa) mode. The differences are the ways in which the label and paper backing are ejected. Before printer configuration, one must determine which mode will be used. This section identifies the functional differences among the five.

CONTINUOUS MODE

With this mode of operation, the media remains in position for printing at all times. To do so, means that the previous printed label is only available for removal when one to four additional labels have been printed

(quantity depends on label size). This mode of operation is specifically suited for printing bulk quantities to be applied later on.

TEAR-OFF MODE

With this mode of operation, after printing, the printer feeds the first (outermost) label so that it is fully extended out of the printer’s front for removal. Printing of the next label will not begin until the prior printed label has been removed. This mode of operation is specifically suited for immediate application at the time of print.

Upon removal of the prior printed label, the printer retracts the media so that the next label in line may be printed, then the printer feeds it. This cycle repeats for each consecutive label.

CUTTER MODE

With the optional cutter unit installed and enabled, this mode of operation will cut individual printed labels or in multiples. The media will be advanced to the cutter blade, the label cut will occur, and the unprinted media will retract for positioning of the next print.

DISPENSE MODE

When the optional dispenser is installed and enabled, this mode of operation will peel the liner (paper backing) from the printed label as it is advanced to the printer’s front. Once the printed label has been removed from the printer for application, the unprinted media will retract and position itself so the next label may be printed.

This operational mode is specifically applicable to print operations where the label is to be immediately adhered.

LINERLESS (Non Sepa) MODE

When the linerless option is installed and enabled, this mode of operation allows for the feeding and printing of linerless media. In this mode, the printer’s functionality is the same as with the continuous or tear-off modes depending on configuration settings.

Page 8-6 CG4 Series Operator Manual

Section 8: Appendix

8.5 BASE REFERENCE POINT

The base reference point is the point at which one determines the print and cut positions.

The base reference position differs, depending on the print mode or the label pitch sensor to be used.

Continuous Mode

I-Mark I-Mark (CX-compatible)

Base print position

Base print position

(Base print position)

Gap end

Gap start

Gap

• The start of I-Mark is the base print position when using the I-Mark sensor.

• The end of I-Mark is the base print position when using the I-Mark (CX-compatible) sensor.

• The end of label Gap is the base print position when using the label Gap sensor.

Tear off Mode

I-Mark I-Mark (CX-compatible) Gap

Base print position

Base tear off position

Base print position

Base tear off position

Base print position

Base tear off position

• The center of label gap is the base tear off position when using the I-Mark sensor.*

• The center of label gap is the base tear off position when using the I-Mark (CX-compatible) sensor.*

• The center of label gap is the base tear off position when using the label Gap sensor.*

Cutter Mode

I-Mark I-Mark (CX-compatible) Gap

Base print position

Base cut position

Base print position

Base cut position

Base print position

Base cut position

• The center of label gap is the base cut position when using the I-Mark sensor.*

• The center of label gap is the base cut position when using the I-Mark (CX-compatible) sensor.

• The center of label gap is the base cut position when using the label Gap sensor.*

* Default value of label gap saved in the printer is 3mm (0.12”). Therefore, the distance from the base print position to the center of label gap is 1.5mm (0.06”) (Default value). When the size of label gap is not 3mm (0.12”), use the he <PC> command or the <PG> command to set the gap size properly. For the command details, refer to the

Command Reference.

CG4 Series Operator Manual Page 8-7

Section 8: Appendix

8.5 BASE REFERENCE POINT (cont’d)

Dispenser Mode

I-Mark I-Mark (CX-compatible) Gap

Base print and dispense position

Base print and dispense position

Base print and dispense position

• The start of I-Mark is the base print and dispense position when using the I-Mark sensor.

• The end of I-Mark is the base print and dispense position when using the I-Mark (CX-compatible) sensor.

• The end of label Gap is the base print and dispense position when using the label Gap sensor.

Linerless (Non Sepa) Mode

I-Mark I-Mark (CX-compatible)

Base print position

Base manual cut position

Base print position

Base manual cut position

• In Linerless (Non sepa) mode, the label will get caught in the platen roller by moving the label back to the print head position. Therefore, the amount of backfeed is decreased to stop the label top from moving back to the print head position. Note that the label will have a 5mm (0.19”) unprintable area which is the decreased amount of backfeed.

8.5.1 Base Reference point Adjustment

Print Position Offset refers to the vertical and horizontal shifting of the entire print area, relative to the start position of printing (V=0, H=0), defined by default to be the bottom right hand corner of the label.

The Base Reference point can be adjusted by using the Printer Utilities

Tool application or by sending the <A3> command from the host.

The V setting is for the Vertical print offset. A positive (+) offset means the printing is shifted towards the print head; a negative (-) offset means shifting away from the print head.

The H setting is for the Horizontal print offset. The + or - prefix determines whether the offset is to the left or to the right of the reference point.

The default value of both positions is +000 dot. The maximum values that can be set for each is +/-792 dot.

You may wish to make a test print after completing the adjustments to ensure they are correct. Refer to Section 3.3 User Test Print Mode for details.

Page 8-8

Print head

V-

H+ ref point 0,0

V+

Print offset

H-

CG4 Series Operator Manual

Section 8: Appendix

8.6 OFFSET POSITION ADJUSTMENT

This setting adjusts the option (Cutter, Dispenser, Tear off) stop position after a print out.

The Offset position can be adjusted by using SATO Utilities Tool application or by sending command <PO> from the host. The setting range is within ±99 dots. A positive value moves the leading edge of the label forward (away from the print head) while a negative value moves the leading edge of the label back toward the mechanism.

Adjustment of Offset setting

Label feed direction

Stop position for cutting,dispense or tear-off

Base reference position for printing

Adjustment for

“+” direction

No

Adjustment

Adjustment for

“-” direction

+99 (dot) -99 (dot)

CG4 Series Operator Manual Page 8-9

Section 8: Appendix

8.7 PAPER END

8.7.1 Roll Label End

When the Label End is less than 40mm (1.57”) from the end of I-Mark

(1) (2)

I-Mark

Media feed direction

The printer behavior when paper end is detected is as follows:

• After completing the print of label (1), “Paper end error” will occur.

• In cutter mode, “Paper end error” will occur after cutting the label.

• After releasing the error, Label (1) will not be printed again.

Approximately

40mm (1.57”) or less

Note:

The paper end detection is performed by the I-Mark sensor, therefore, the above motion may not occur depending on the adjustment of the I-Mark sensor.

When the Label End is More Than 40mm (1.57”) from the end of I-Mark

(1) (2)

I-Mark

Media feed direction

Approximately 40mm

(1.57”) or more

The printer behavior when paper end is detected is as follows:

• “Paper end error” will occur while printing the label (2).

• If an error occurs while printing, label (2) will be printed again after releasing the error. If the print job is completed at the time of error occurrence, label (2) will not be printed again.

• In cutter mode, cutting motion will not occur when the printer has a “Paper end error.”

Note:

The paper end detection is performed by the I-Mark sensor, therefore, the above motion may not occur depending on the adjustment of the I-Mark sensor.

Page 8-10 CG4 Series Operator Manual

Section 8: Appendix

8.7.2 Fanfold Label End

(1) (2)

I-Mark

Media feed direction

Feeds 50mm

(2”)

The printer behavior when paper end is detected is as follows:

• After printing and feeding label (2) 50mm (2”), “Paper end error” will occur.

• If an error occurs while printing, label (2) will be printed again after releasing the error. If the print job is completed at the time of error occurrence, label (2) will not be printed again. (Also, when the print job is completed while feeding the label 50mm (2”), the label will not be reprinted.)

• In cutter mode, cutting motion will not occur when the printer has a “Paper end error.”

Note:

The paper end detection is performed by the I-Mark sensor, therefore, the above motion may not occur depending on the adjustment of the I-Mark sensor.

8.8 RIBBON END

Ribbon End detection is only available for CG408TT and CG412TT printers.

Printer behavior when ribbon near end is detected is as follows:

• Ribbon near end can be detected by setting printing method to thermal transfer.

• When the ribbon remaining becomes 5 to 7m (16.4 ft. to 22.9 ft.), “Ribbon near end” will be detected.

The status of ribbon near end will be returned if status request (ENQ) is made.

Printer behavior when ribbon end is detected:

• Ribbon end can be detected by setting printing method to thermal transfer.

• If the print job is completed at the time of “Ribbon end error”, the label will not be printed again after releasing the error.

• If “Ribbon end error” occurs while printing, the label will be printed again after releasing the error.

CG4 Series Operator Manual Page 8-11

Section 8: Appendix

This page is intentionally left blank

Page 8-12 CG4 Series Operator Manual

SATO GROUP OF COMPANIES

Section 9: Sato Group of Companies

CG4 Series Operator Manual Page 9-1

SATO GROUP OF COMPANIES

Asia Pacific & Oceania Region

SATO ASIA PACIFIC PTE. LTD.

438A Alexandra Road #05-01/04,

Alexandra Technopark, Singapore 119967

Tel: +65-6271-5300

Fax: +65-6273-6011

Email: [email protected]

www.satoasiapacific.com

SATO AUTO-ID MALAYSIA SDN. BHD.

No.25, Jalan Pemberita U1/49,

Temasya Industrial Park, Section U1,

40150 Shah Alam, Selangor Darul Ehsan,

Malaysia

Tel: +60-3-7620-8901

Fax: +60-3-5569-4977

Email: [email protected]

www.satoasiapacific.com

SATO AUTO-ID (THAILAND) CO., LTD.

292/1 Moo 1 Theparak Road,

Tumbol Theparak, Amphur Muang,

Samutprakarn 10270, Thailand

Tel: +66-2-736-4460

Fax: +66-2-736-4461

Email: [email protected]

www.satothailand.co.th

SATO SHANGHAI CO., LTD.

307 Haining Road, ACE Bldg,

10th Floor, Hongkou Area,

Shanghai 200080, China

Tel: +86-21-6306-8899

Fax: +86-21-6309-1318

Email: [email protected]

www.satochina.com

SATO ASIA PACIFIC PTE. LTD.

Korea Representative Office

6F, Korea Housing Center,

Yeouido-dong 45-11, Yeongdeungpo-gu,

Seoul 150-736, Korea

Tel: +82-2-761-5072

Fax: +82-2-761-5073

Email: [email protected]

www.satokorea.com

SATO ASIA PACIFIC PTE. LTD.

India Representative Office

Regus Level 2, Connaught Place,

Bund Garden Road, Pune. 411001, India

Tel: +91-20-4014-7747

Fax: +91-20-4014-7576

Email: [email protected]

www.satoasiapacific.com

SATO AUSTRALIA PTY LTD.

1/1 Nursery Avenue, Clayton Business

Park, Clayton, VIC 3168, Australia

Tel: +61-3-8814-5330

Fax: +61-3-8814-5335

Email: [email protected]

www.satoaustralia.com

SATO NEW ZEALAND LTD.

30 Apollo Drive, Mairangi Bay

Auckland, New Zealand

Tel: +64 9-477-2222

Fax: +64-9-477-2228

Email: [email protected]

www.satonewzealand.com

European Region

SATO LABELLING SOLUTIONS

EUROPE GmbH (GERMANY)

Ersheimer Straße 71,

69434 Hirschhorn, Germany

Tel: +49-6272-9201-324

Fax: +49-6272-9201-399

Email: [email protected]

www.satoeurope.com

SATO LABELLING SOLUTIONS

EUROPE GmbH (NETHERLANDS)

Techniekweg 1b, 3481 MK Harmelen,

Netherlands

Tel.: +31-348-444437

Fax: +31-348-446403

Email: [email protected]

www.satoeurope.com

SATO LABELLING SOLUTIONS

EUROPE GmbH (ITALY)

Viale Europa 39/1,

20090 Cusago, Milano, Italy

Tel.: +39-02-903-944-64

Fax: +39-02-903-940-35

Email: [email protected]

www.satoeurope.com

SATO POLSKA SP. Z O.O.

ul. Wrocławska 123, Radwanice,

55-015 Św. Katarzyna, Poland

Tel: +48-71-381-03-60

Fax: +48-71-381-03-68

Email: [email protected]

www.sato.pl

SATO IBERIA S.A.U.

Dels Corrals Nous, 35-39

Pol. Can Roqueta, 08202 - Sabadell

Barcelona, Spain

Tel: +34-902-333-341

Fax: +34-902-333-349

Email: [email protected]

www.satoeurope.com

SATO FRANCE S.A.S.

Parc d'Activités, Rue Jacques Messager,

59 175 Templemars, France

Tel: +33-3-20-62-96-40

Fax: +33-3-20-62-96-55 www.satoeurope.com

SATO UK LTD.

Valley Road, Harwich,

Essex CO12 4RR, United Kingdom

Tel: +44-1255-240000

Fax: +44-1255-240111

Email: [email protected]

www.satouk.com

American Region

SATO AMERICA, INC.

10350-A Nations Ford Road, Charlotte,

NC 28273, U.S.A.

Tel: +1-704-644-1650

Fax: +1-704-644-1662 www.satoamerica.com

SATO LABELING SOLUTIONS

AMERICA, INC.

1140 Windham Parkway, Romeoville,

Illinois 60446, U.S.A.

Tel: +1-630-771-4200

Fax: +1-630-771-4210 www.satolabeling.com

• Extensive contact information of worldwide SATO operations can be found on the Internet at www.satoworldwide.com

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